Comcast Digital Cable
Contents
1. oOo Select the Search KON icon from the Quick Menu and use the av buttons to highlight Saved Searches and press gt To select a Saved Search use the AY buttons to scroll down the list and press gt to view the selection The most recently created search appears at the top of the list The maximum number of Saved Searches is 15 When the list is full the oldest Saved Search is deleted automatically To manually delete a Saved Search navigate to the search you wish to modify and press to view your options NO oo Listings in the guide are updated day to day If a search you ran was not successful because the program did not air this week you can save the search and periodically rerun it in the following weeks without having to spell it out again On Screen Program Guide Parental Controls Parental Controls allow you to keep your kids from seeing programs you don t want them to watch You can block specific channels titles or shows according to their ratings You can also hide adult titles so they won t appear in the on screen program guide Another feature is the ability to prevent your children from purchasing On Demand programs or Pay Per View Events without your consent After setting a personalized four digit code you can set Parental Controls either from the on screen program guide or while you are watching television For more information visit our website at comcast com parentalcontrols or c2. comcast dream big Comcast Digital Cable It s like TV but better us Comcast Digital Cable CONGRATULATIONS You ve just made the best decision for you and your family Because when it comes to television Comcast Digital Cable offers you tons of choices of channels and entertainment control over what you and your family watch and convenience to watch what you want when you want Your entertainment opportunities are almost endless Catch the latest new release movies classic films from yesteryear breaking news spectacular sports and plenty of fare fit for the whole family Plus you can choose from a wide array of premium channels offering hundreds of uncut commercial free movies and award winning original programming This Welcome Kit is designed to provide you with detailed information on how to use and enjoy your new Comcast service Additional information also is available online at comcast com Thank you for choosing Comcast Table of Contents Comcast Customer Guarantee Settings Sweepstakes DVR Service Using Your Remote Control How to Read Your Bill Using Your On Screen Program Guide 6 17 Cable Box Connections Navigation Frequently Asked Questions High Definition Quick Start Guide On Demand Comcast Customer Pay Per View Events Privacy Notice TV Listings Comcast Agreement for Program Information Residential Services Search Important Information See Legal Insert Channel Lineup
3. Movies gt Oo1 Access TV Listings by Channel 1 Press the D button twice to access the Main Menu Then select TV Listings by Channel 2 Press the a lt gt buttons to see the list of programs or enter the channel number Tip When viewing TV Listings by Time or TV Listings by Channel press the button to toggle between the two options Access Mini Guide 1 While watching TV press to access the Mini Guide 2 Use the a lt gt or Page A buttons to navigate 3 Change the height of the grid to display either two or three channels by selecting Setup from the Main Menu then Guide Setup scroll to the mini grid cell height option Caller ID to the TV If you are a Comcast Digital Voice Digital Cable and High Speed Internet customer you get the convenience of Caller ID on your TV 1 A notification banner will display on your TV when an incoming call is received To close the banner press on your remote 2 To adjust the settings for Caller ID press on your remote and select Interactive TV Use the aV lt gt to navigate through your settings 3 Visit comcast net callerid to find out if your service and equipment qualify to receive Caller ID to the TV Caller ID to the TV feature limited to outlets connected to compatible converter box or DVR For restrictions and complete details visit comcast net callerid On Screen Program Guide Program Information The Program Information screen gives you
4. Pricing rarena Controls How to Reach Us See Insert Favorites Not all services available in all areas Some Help amp Services programs may show a minimal transaction charge that is immediately credited back to your account Premium channels may require additional services Customer Guarantee THE COMCAST CUSTOMER GUARANTEE We are committed to providing you with a consistently superior customer experience If for any reason something goes wrong we will work to resolve the issue as quickly and professionally as we can 1 We will give you a 30 day money back guarantee on all our services If you re not satisfied and wish to cancel service for any reason you can do so in the first 30 days and get your money back Simply return all equipment in good working order and we ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard installation 2 We will treat you and your home with courtesy and respect Our technicians will clearly display their Comcast identification when they arrive at your home They will be trained and equipped to complete the job on the first visit Our Customer Account Executives will be courteous and knowledgeable when you contact us 3 We will answer your questions at your convenience You can contact us 24 hours a day 7 days a week regarding any service related issue by calling 1 800 COMCAST or in any of the following ways e Online via Ask Comcast e Li
5. any other provision In the event that any such provision is determined to be invalid or otherwise unenforceable these rules shall be construed in accordance with their terms as if the invalid or unenforceable provision was not contained therein WINNERS LIST For a written confirmation of the Grand Prize winner s name city and state of residence send a self addressed stamped business size envelope no later than 6 30 2010 to Comcast Cable Communications Management LLC Welcome to Comcast Winter 2010 Sweepstakes Winner s List Request P O Box 10505 Rochester NY 14610 REMOVAL FROM MAILING LIST To prevent Sponsor from mailing you information regarding future Sweepstakes or Contests being conducted by Sponsor send a written removal request specifying the name and address you are requesting to have removed from the mailing list to Welcome to Comcast Winter 2010 Sweepstakes Comcast Cable Communications Management LLC One Comcast Center Philadelphia PA 19103 Attn Marketing Dept Sponsor has sixty 60 days to process your request after receipt INDEPENDENT SWEEPSTAKES ADMINISTRATOR This sweepstakes is being administered by The National Sweepstakes Company 693 East Avenue Rochester NY 14607 who is responsible for overseeing winner selection and prize awarding and whose decisions will be final regarding the conduct of this promotion SPONSOR Comcast Cable Communications Management LLC One Comcast Center Philadelphia PA 1
6. detailed information about a show while browsing the listings or watching TV e Press the button on your remote while browsing TV Listings or press the button twice while watching TV The VCR recording and Reminder feature are not available on all set top boxes Go back to the previous screen set or cancel a DVR recording set or cancel a VCR recording set a reminder for the program View upcoming times for this title View the program selected Designate a channel as a Favorite BOUSOOEE Restrict viewing of the selected program or channel Reminders Don t miss your favorite shows Set recurring reminders and specify other reminder preferences for programs that interest you by selecting Reminder Settings The VCR recording and Reminder feature are not available on all set top boxes e Highlight a program in TV Listings Press the button to view the Program Information screen Select the Remind EY icon and follow the prompts to set or cancel a reminder A reminder will appear at the bottom of your TV screen a few minutes before the program begins If you would like to tune to the program when the reminder alert appears press gt If you do not want to tune to the program press the button on your remote Smart Bar The Smart Bar displays information and shortcuts about each program For example if the network offers HD programming on another channel you can select the icon on the smart Bar to take you directly to the progra
7. one pictured here but basic functions should remain the same Some features require your remote to be a programmed for operation and may not be available in all areas On Screen Program Guide ON SCREEN PROGRAM GUIDE If you like choice convenience and control then grab your remote control Because that s precisely what Comcast Digital Cable has to offer you The following section has simple instructions about how to use the on screen program guide review TV Listings by time or channel and how to instantly determine what kind of program a show is by its color coding Included you ll find detailed information about how to use our Main and Quick menus access TV Listings high definition channels instant entertainment with On Demand and how to browse by category search saving your favorite shows and parental control features Navigation Yellow is always the highlight color in the on screen program guide and highlighting will always tell you where you are in the on screen guide There are a few key buttons on your remote control that you ll use frequently to both move around within the guide and to make selections e Use the a lt gt to navigate around the on screen program guide e Press to select the option you currently have highlighted e Press the button to leave the guide and return to watching television e Return to the previous screen at any time by pressing the button Main Menu 1 Press the button on your remot
8. options e Go to comcast com ecobill to set up a recurring payment from your bank account Or choose from other one time payment options all without paper or stamps e Use your bank or credit union s website to pay your bill directly from your bank account In many cases you can also view your Comcast bill summary from your bank s website e Mail your payment using the pre addressed return envelope or bring your payment into our office Please remit your payments before the due date Payments received after this date are subject to a late payment fee Visit comcast com welcome for 24 7 online support or call 1 800 COMCAST One Stop Shop Box Important information such as your account number amount due and date due Contact Us Chat and email support are available 24 7 Monthly Statement Summary Your payments and new charges New Charges Summary A breakdown of your new charges for the current billing period News From Comcast Important information about your account products and services Savings Information If you are taking advantage of our promotions and discounts we will show you how much you are saving Payment Coupon Simply tear it off and mail it in with your check or money order Or go to comcast com and sign up for automatic payments Service Details Details of all new charges for the current billing period Partial Month Charges and Credits If you add change or remove a
9. prompt you through a pop up 2 Navigate through the prompts or exit by pressing or highlight the X on your TV and press MO A28 VOD 0110
10. service during your billing cycle any partial month charges or credits are here along with a brief description of what changed Actual bill may vary slightly S comca st D E hati 9999 11 222 ol int Due 9 11 222 000000 2 05 19 08 149 04 06 08 08 Page 1 of 2 Contact us www comcast com 1 800 comcast You saved 57 96 thi with aa r Comcast tach and e il comcast Accoun t Number 9999 11 SENMBUS AVE BEN 08 7198 N E Subscriber Monthly Statement Summary For service at Previous Balance 126 84 1 S COMCAST ST z MILWAUKEE OR 97222 5022 Payment 05 06 08 thank you 126 84 New Charges see below 149 04 News from Comcast O Q Total Amount Due 149 04 Payment Due by 06 08 08 lt gt Thanks for choosing the Comcast Triple Pla eye Dia fal Cal ble Comcast High New Charges Summary Speed Internet a nd Col aay Voice ee great products at oni Comcast Bundled Services 113 99 reat price Additional Cable Television Services 11 95 Additional High Speed Interne Additional Comcast Digital Voice Partial Month Charges amp Credits 9 25 Effective 05 08 08 you made a change to your nclose this coupon with your payment Please write your account number on your check or money order Do not send cash t Services 3 00 Services 4 91 service Contact us www comca ist com 1 800 comcast 222 0000002 Payment Due by 06 08 08 RTON OF Total Amount Due 149
11. should be returned to us immediately should you decide to disconnect your cable service Why won t my remote control respond when I press a key Press the Cable button on your remote and then try to change channels If nothing happens check the batteries for possible replacement If the remote still doesn t work press the A button on the front of the cable box If the channel changes then most likely you have a faulty remote that may need to be replaced How easy is it to hook up my stereo to my Comcast Digital Cable Very easy In fact we ll be glad to do it for you Once your Comcast Digital Cable is hooked up to your stereo you will really begin to enjoy the full range of your home entertainment experience Not only can you listen to music channels without having your television on but watching movies can be like having a theater in your home How do I control what my child watches With the Parental Control feature of Comcast Digital Cable you can restrict the viewing of certain material on your TV You can set a lock to restrict viewing by rating such as R or NC 17 or restrict viewing by program title You can also completely lock out certain channels For more information refer to the Parental Controls section found in this guide visit our website at comcast com parentalcontrols or call 1 866 781 1888 What if forget my Parental Control codes Call Comcast customer service to reset them After they re reset you ll be abl
12. the Quick Menu then select Music A 2 Highlight your music selection and press on your remote Get up to date local weather conditions and a three day forecast 1 Select Local Weather from the Main Menu 2 Press the w button on your remote to see a detailed local weather forecast COMCAST DIGITAL CABLE WITH DVR SERVICE With Comcast DVR Digital Video Recorder service it s easy to record your favorite show or series and watch them whenever you want With Smart Series Recording simply highlight a program in your on screen program guide and press record twice Record and control one or two shows at once you can even play back a third show you ve already recorded at the same time Comcast DVR service gives you TV on your terms Record a single program e While viewing TV Listings highlight the program you wish to record and press the Record button on your remote A red dot appears in the Program Information window e While watching live TV simply press Record A Recording Started notice appears to indicate recording has begun Watch a recording 1 Press the button on your remote and select My Recordings 2 Highlight a program and press 3 Select the Play J icon to begin myDVR Manager schedule your Comcast DVR recordings from any computer with an Internet connection 1 To get started go to comcast net mydvr 2 Login with your comcast net username and password to activate 3 Go to comcast net
13. tv select the TV Listings you want to record More DVR Features e Control Live TV Recorded Playback Pause E Rewind amp or Instant Replay P on your remote Select the B button on your remote to return to live TV Slow Motion Press Pause I then press Fast Forward gt to view slow motion in forward mode Or press Pause then Rewind amp to view slow motion in reverse mode Skip Forward Skip Back Press the Page Q buttons on your remote to skip forward or back in 5 minute intervals Settings DVR settings can be modified by going to the Main Menu then to Setup then Guide Setup to customize your options Actual recording time is not guaranteed Most DVRs can store up to 120 hours of standard definition programming or up to 26 hours of high definition programming Comcast DVR service and Comcast High Speed Internet are required for myDVR Manager Ask your Comcast customer service representative for details Read Your Bill YOUR COMCAST BILL AND PAPERLESS OPTIONS WITH Eco bill Receiving your bill Each month you will receive a bill for your Comcast service s All customers are billed for services received and payments are due on the date indicated on your bill You can also choose to go paperless with Comcast s Ecobill process by simply going to comcast com ecobill and sign up Understanding your bill View the diagram below to view the key features of your Comcast bill Understanding your payment
14. up and down the list To lock a highlighted content level press on your remote A Lock icon will appear next to the levels locked Se On Screen Program Guide Hide Adult and TV MA Titles In addition to hiding the titles of adult rated programs in the Movies category parents can also hide the titles of mature audience programs rated TV MA within television listings The title of the program is replaced with the words Adult Programming or TV MA Programming in the guide and within program descriptions 1 From the Parental Controls Menu select Hide Titles 2 Select the category of your choice and press 3 Select to return to your current programming or to return to the Parental Controls Menu Set Parental Controls Using the Program Information Screen 1 Highlight a show in TV Listings that you want to lock press the button to access the Program Information screen and select the Lock EA icon or press the Lock button on your remote Enter your four digit Locks PIN Select the Lock EA icon to lock the program by title channel or rating and press on your remote to confirm GO PO Set Locks for Purchased Programs A four digit Purchase Personal Identification Number Purchase PIN can also be set to restrict unauthorized orders of On Demand programs and Pay Per View Events this PIN is different from your Locks PIN 1 Press the button on your remote to bring up the Quick Menu and select
15. 04 E SUBSCRIBER Amount Enclosed S COI IL WALI checks payabl mcast COMCAST BOX 34744 EATTLE WA 981 com cast Account Number 9999 11 222 0000002 Billing Date 5 19 08 Total Amount Di 9 A F Payment Due by 06 08 08 Service Details Page 2 of 2 Partial Month Charges amp Preferred Triple Play 06 01 06 30 113 99 ecause we had already billed you hee Includes Digital Preferred with ON DEMAND can inge s he sty r account we hav Perfoi igh Speed and Digital in this sectio redits Voice Unlimited Total Come ast Bundled Services itional Cable Television Services DVR Service 06 01 06 30 11 95 24 days 0 3855 day based on a of 11 95 Total Additional Cable Television Services e latest a siea the volar 113 99 Effective 05 08 08 you added DVR Ser Adjustments for services added 05 08 08 DVR Service 05 08 05 31 Credits n you r charges for the change s rvice at 11 95 per month monthly rate jitional High Speed Internet Services Internet Voice Equipment 06 01 06 30 Total Additional High Speed Internet Services PEG Access Fee Total Partial Month Charges amp Credit its 1 00 Hi Ba egulatory Recovery Fee is not a cen Lobby Locatio Your Franchis Author rity is Commu nity Serv City of Milwaukee 18118 SE Melou grin in Blvd 10722 SE Main St Mon ane sam 6pm Sat 11am 4pm Milwaukee O
16. 20 to your account We re here to help Every Comcast employee is dedicated to meeting the commitments of our guarantee and to exceeding your expectations We are working very hard to serve you better and listen carefully to your feedback If you have any thoughts or ideas about this Guarantee or about your experience with us we invite you to share them with us by visiting comcast com To learn more about your Comcast products and services visit us online at comcast com welcome for 24 7 online support or give us a call at 1 800 COMCAST Subject to any local restrictions or requirements Don t throw it away COMPLETE THIS ENTRY FORM AND MAIL IT TO Welcome to Comcast Winter 2010 Sweepstakes P O Box 10850 Rochester NY 14610 Name Installation Date 3 Address City State Zip Phone Number Comcast Account Number Employee Name amp Tech No 1 I I I I I 1 I I Li I I Li I I I Li I I 1 I Comcast Cable Communications Management LLE i t t ts S Welcome to Comcast Winter 2010 Sweepstakes OFFICIAL RULES NO PURCHASE NECESSARY TO ENTER OR TO WIN A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING ALL FEDERAL STATE LOCAL AND MUNICIPAL LAWS APPLY VOID WHERE PROHIBITED Sweepstakes begins 1 1 2010 and ends 4 30 2010 Sweepstakes open to all legal US residents excluding Puerto Rico who reside in a Comcast Cable Serviceable area who as of the date of entry were age 18
17. 9103 Attn Marketing Dept Remote Control AUX When programmed enables control of your DVD player VCR or audio device TV When programmed enables control of your TV Cable Enables control of your digital cable system Power Turn on or off the digital cable box TV or AUX component Setup Program your remote to control your TV DVD player VCR or audio component All On Turn on or off all of the devices programmed into the digital remote control On Demand Access On Demand programming Video Controls With On Demand and DVR these buttons pause fast forward rewind and stop any program My DVR Display a list of your recorded programs Day While viewing TV Listings jump ahead or back 24 hours at a time Lock Restrict viewing or purchases Page Up Down View the next or previous page of listings Also used to skip ahead or back with DVR service Arrows Move the highlight to the next field in a menu or screen OK Select Select a highlighted item or access the Mini Guide Menu Enter or exit the on screen guide menus Info View a description of the highlighted program Guide Shortcut to program listings Last Return to the previous channel or screen Exit Return to watching TV FAV View and set up your favorite channels Input TV VCR In the cable mode this bypasses the digital cable box In the TV and AUX mode this selects available inputs Your remote may vary slightly from the
18. Cable Box O50 O50 IR S VIDEO wl CHE OOl fe 4A MAX 500W MAX CONVENIENCE OUTLET ooo ooo 3000 IEEE 1394 7 o on Connects to cable wall outlet Stereo VCR INPUT OUTPUT CABLE ANTENNA IN AUDIO VIDEO AUDIO VIDEO Stereo TV AUDIO LEFT AUDIO RIGHT Option 3 HDTV with Cable Box and Home Theater Receiver 1 RF coax cable Left audio cable white Right audio cable red Video cable vellow Allows full advantage of the Comcast cable box digital audio features with a stereo or home theater receiver Q O O VIDE O O IR S VIDEO TO ih IEEE 1394 CABLE N out DIGITAL AUDIO O y COAXIAL ou O PR MONITOR S VIDEO DVI IN rO VIDEO ABLE iy AUDIO For additional installation information such as how to install DVR please go to comcast com Cable Box WITCHED 105 125V 60HZ 4 MAX 500W MAX CONVENIENCE OUTLE g Left audio cable white Right audio cable red What should I do if I plan to move Before you move please call 1 800 COMCAST This is the best way for us to disconnect your service retrieve your cable box and arrange for cable television service in your new home Call us in advance and we will schedule a new installation provided that your new home is in our service area All equipment provided by us
19. R 97222 603 786 7508 Portland 3075 NE Sandy Blvd Por ra ind OR 97232 ri 8am 6pm Sat 9am 4pm jeaverton Additional Comcast Digital Voice Services FCC Regulatory Fee ra For Telephones 123 456 7891 Digital Voice Universal Connectivity Charge Recurring 1 42 911 Fees 1 50 Regulatory Recovery Fee Rec 3 49 Total Taxes Surcharges amp Fees 5 94 IMPORTANT RECEPTION INFORMATION The cable we have installed in your home is approved by the Federal Communications Commission FCC and is safe and reliable for carrying cable TV signals Here are a few tips to keep it that way 1 Bo DP ol During severe electrical storms you should unplug your TV set and cable box to avoid damage Comcast and the set manufacturer are not responsible for damage that occurs due to acts of nature Your cable box operates on 110 volts so take all the precautions you would for any small appliance such as checking to see that the cord is not worn or damaged For your own safety do not attempt to open or otherwise tamper with your cable box If you have someone other than Comcast install the inside wiring in your home or if you do it yourself ensure that it complies with applicable governmental regulations Such as the FCC signal leakage rules and does not interfere with the normal operations of the cable system and other communications systems such as radio used by the police and fire departments and devices b
20. all 1 866 781 1888 Set Parental Controls 1 Press the button to display the Quick Menu and select the Lock f2 icon to access the Parental Controls Menu 2 Setting locks for the first time you will be prompted to create a Locks Personal Identification Number Locks PIN This ensures your settings cannot be modified without your consent Enter your four digit Locks PIN Use the A lt gt buttons on your remote to choose your selections including locks by Movie Rating TV Rating TV Content or Channel and select A Lock icon will appear next to the ratings you locked as well as the ratings that are more restrictive oo Tip The easiest way to set Parental Controls quickly is to set Movie Rating and TV Rating Locks These locks block both On Demand and TV shows with the ratings you select They are perhaps the most comprehensive locks available in the guide Set Parental Controls by TV Content TV Content Locks allow you to lock TV ratings that are concerning to your family and do not apply to On Demand programming TV Rating Locks allow you to block all shows with a specific rating 1 Select the Parental Controls Menu through the Quick Menu by pressing ED on your remote and select the Lock FA icon 2 Select TV Content Locks then select the corresponding menu item of your choice You can lock by Violence Suggestive Dialogue Sexual Situations and Language Use the a lt gt buttons on your remote to scroll
21. am 1 Select L from the Quick Menu 2 Use the lt gt buttons to highlight TV Title Search or select a category and press 3 Press the to view future programs Parental Controls Block channels titles or shows by rating 1 Press the D button and select FA to access Parental Controls 2 Create a Locks Personal Identification Number Locks PIN 3 Press to lock by Movie Rating TV Rating TV Content or Channel Favorites Save the shows you watch most often 1 Select the J icon from the Quick Menu and select Set up Favorite List 2 To name a list select the icon and use the a lt gt buttons to navigate 3 Select the J icon to view and highlight the channels you wish to add DVR Available to record your favorite shows 1 While viewing TV Listings highlight the program to record and press on your remote 2 While watching live TV simply press 3 From the Program Information screen select the g icon and modify the recording options High Definition Lots of choices with Comcast HD 1 To access press GB once to view the Quick Menu and select the o0 icon 2 Navigate to view programs by guide time or channel and simply make your selection 3 Or while changing channels select directly from the Smart Bar iTV Go beyond just watching TV with Interactive Television 1 A notification banner will display when an incoming call is received Or special TV tune in promotions or ads may
22. ch by a specific title e V Listings are color coded to help you identify different types of programs Main Menu and Quick Menu e Select twice to access the Main Menu and once to access the Quick Menu both provide shortcuts to all of the key features Comcast Digital Cable has to offer e Navigate a lt gt through the options and press to make your selection e Press the GD button twice and select Help for more information For More Information Available 24 hours a day 7 days a week Comcast is here to help e Press the button twice and select Help for more information e Contact us by calling 1 800 COMCAST or by visiting comcast com welcome 55 on A v Main Menu Access to all your Comcast features 1 Press the button twice to access the Main Menu 2 Use a lt gt buttons to navigate through the selections 3 Press to make your selection On Demand Your guide to instant entertainment 1 To access On Demand press AMA on the remote or simply tune to Channel 1 2 Use the a lt gt buttons to highlight a movie or program listing press gt 3 To watch select Key or ER TV Listings View your local TV Listings 1 Press the button on your remote to view the TV Listings grid 2 Use the gt to view listings in half hour increments press the Day button to jump ahead or back 24 hours Select a program by pressing gt Search Search programs by title channel or progr
23. e to enter your new parental control code If the power goes out do I need to reset my Parental Control codes Favorite Channels and Reminders No These are maintained in the Comcast digital cable box memory Is it necessary to get a new TV to watch HDTV To receive HD programming from Comcast a high definition capable or ready television is required If you have an HDTV an HD digital cable box from Comcast will enable you to enjoy the enhanced picture sound and wide screen format of high definition programming What is DVR DVR stands for Digital Video Recorder DVR service allows you to record and watch your favorite programs anytime you want without tapes timers or a VCR With DVR service you can also control live TV with VCR like functions including pause rewind and fast forward How often are new movies and programs added to the On Demand menu The library of On Demand programs is ever changing with news movies and shows being added at various times over the month New release movies are added every week For a complete look at the programming available go to the On Demand menu and select the categories that interest you The title and description of each program are listed Many trailers or previews are also available To learn more about programs currently available from On Demand go to comcast net ondemand These questions and answers may refer to products not yet available in all areas Comcast continues t
24. e twice to access the Main Menu 2 Use the a lt gt buttons to navigate through the selections 3 Press gt to make your selection Quick Menu 1 Press the button on your remote once to display the Quick Menu 2 Use the gt buttons to see a description of each feature 3 Press to make your selection Using Your If you have a high definition HD television you can enjoy the Quick Tips world of HD programming from Comcast HD With Comcast HD you receive HD cable networks like ESPN HD HD Theater National Geographic HD Food Network HD and TNT HD in high definition In addition you ll see your local me network affiliates like ABC CBS FOX PBS and NBC in HD too Not only do you get a crystal clear picture that only HD can offer with Comcast HD you can get 100 Dolby Digital 5 1 surround sound that turns movies and shows into true theater experiences 1 Press once to access the Quick Menu 2 Navigate using the gt and select the x0 icon 3 Simply make your selection to view by guide time or channel If you have Comcast Digital Cable with On Demand Comcast offers over 1 000 HD choices including popular television shows gt the latest movies and classic favorites And if you subscribe to premium networks such as Showtime Cinemax or Starz you have access to all of their HD On Demand programming at no additional charge e Comcast HD includes use of an HD capable set top bo
25. ead or back in 5 minute intervals up to the point of live broadcasting Program Listings On Demand Select a category to view a list of all programs that are available to watch New programs that have been added in the last seven days will have the New icon Programs in their last seven days will have an end date To find out exactly how long a program will be available press on your remote and view the Available Until date in the top left corner of the Program Information screen Pay Per View Events Ordering a Pay Per View PPV program is as easy as choosing the program selecting a start time and confirming the order All it takes is the push of a few buttons on your remote while using your on screen program guide Access PPV Events 1 From the Main Menu or the Search Menu navigate to Pay Per View Events 2 Highlight the program you wish to select and press gt 3 Press the button on your remote at any time to return to watching TV or press ED twice to return to the Main Menu A reminder is automatically set when a program is ordered Cancel Your PPV Events Order 1 Press the BD button twice on your remote select Pay Per View Events and press 2 Highlight the ordered program with a check mark beside it and press 3 Select Cancel and press On Demand or Pay Per View programming not available in all areas Programming subject to change 10 Using Your Quick Tips To restrict viewing of c
26. ertain content Parental Control codes can be used with On Demand Refer to the Parental Controls section located in this guide or visit comcast com parentalcontrols for more information cr You may leave most shows you re watching and return at any time within the next 24 hours Some purchased movies are available for 48 hours after you first select Buy When you stop a long format program it will be transferred into Saved Programs Most free programs under one hour in length are not Menu saved To view the program again access Saved Programs from the On Demand Main Menu and select the Watch Ke icon With AnyRoom On Demand everything within Saved Programs are available on ALL the set top boxes in your home You can start watching a program in one room stop and resume watching in another Everything can be resumed from where you left off or restarted even pay movies saved during their rental window More information is online at comcast com anyroom You can restart an On Demand program from the beginning or resume where you left off To view the programs you have saved select Saved Programs from the On Demand menu and highlight the program you would like to watch The Program Information screen provides details on the remaining rental time for your selection Select the Resume fag icon to continue the program or the Restart EZ icon to see it from the beginning If the cable box has trouble communicating with the On Demand sy
27. g release is determined by a court of competent jurisdiction to be invalid or void for any reason Sweepstakes entrant agrees that by entering the Sweepstakes i any and all disputes claims and causes of action arising out of or in connection with the Sweepstakes or any prizes awarded shall be resolved individually without resort to any form of class action ii any claims judgments and awards shall be limited to actual out of pocket costs incurred including costs associated with entering the Sweepstakes but in no event attorney s fees and iii under no circumstances will any entrant be permitted to obtain any award for and entrant hereby waives all rights to claim punitive incidental or consequential damages and any and all rights to have damages multiplied or otherwise increased and any other damages other than ee for actual out of pocket expenses All issues and questions o the construction validity interpretation and enforceability of these Official Rules or the rights and obligations of any entrant and Sponsor shall be governed by and construed in accordance with the laws of the State of Pennsylvania without giving effect to any choice of law or conflict of law rules or provisions whether of Pennsylvania or any other jurisdiction that would cause the application of the laws of any jurisdiction other than Pennsylvania The invalidity or unenforceability of any provision of these rules shall not affect the validity or enforceability of
28. me shorts tech topics and the latest and greatest for video gamers Music Music videos concerts karaoke and guitar lessons included for no additional charge News Catch up on events around the corner and across the planet from trusted sources On Demand selections subject to charge indicated at time of purchase Program availability subject to service level On Screen Program Guide Access On Demand 1 Press the COA button located on your remote or press the button and select the On Demand EJ icon or simply tune to Channel 1 Using the A lt P gt buttons on your remote select a category and then highlight a movie or program listing and press gt If the program is available at no additional charge select the Watch ES icon or select the QA icon if a cost applies If you want to watch a FREE preview of a movie select the Preview icon before you purchase the program If you want to purchase the program a confirmation screen will appear giving you the option to continue with the order or cancel Select Yes to confirm and a thank you notice will appear Your selection will start momentarily NO oo aN Controlling On Demand To pause fast forward rewind or stop a program at any time use the video control buttons located on your remote Press amp to rewind E gt to fast forward gt to play LJ to stop and Gy to pause In addition you can use the Page y buttons on your remote to skip ah
29. mming option selected However a true HD experience requires an HDTV plus a Comcast HD capable set top box and HD service to view a program in HD 1 To view press the button on your remote while watching TV Or use the Channel buttons on your remote 2 Navigate to the icon you wish to highlight and press gt Using Your 13 While the on screen program guide gives you the complete big picture of what s on and when or if you have something specific you re looking for you might want to utilize the Search feature to perhaps find what you re looking for faster You can search alphabetically by program title by specific channel or by program category plus you can also revisit previous searches that you ve saved 1 Select the Search E icon from the Quick Menu 2 Use the a lt gt buttons to highlight TV Title Search and press gt 3 Use the a lt gt buttons on your remote to navigate the on screen keyboard Press gt to choose each letter of your desired search To delete a character press the left facing arrow on the keyboard Highlight the es icon and press to save a title search to a Saved Searches list aS ai gempi Select the Search E icon from the Quick Menu Select a category to see a list of choices for that particular category When you select Movies Sports or Kids the search results show programs that are in progress Press the button to view programs in the future Rh
30. nsor and may not be returned Sponsor reserves the right in their sole discretion to suspend modify or terminate the Sweepstakes Should the Sweepstakes be terminated prior to the Stated expiration date Sponsor reserves the right to award prizes based on the entries received before the termination date WINNING On or about 5 31 2010 an independent judging agency will randomly select one 1 Grand Prize winner from among all eligible entries received Judges decision will be considered final Odds of winning will depend on the total number of eligible entries received Winner will be notified and or confirmed by telephone and registered mail or other form of home delivery Return of prize notification as undeliverable may result in a disqualification and an alternate winner may be selected Winner may waive the ngn to receive a prize No substitutions allowed except that prizes and individual components of prize packages are subject to availability and Sponsors reserve the right to substitute prizes of equal or greater value All prizes will be awarded but unclaimed prizes may be forfeited Prizes are aS and nontransferable The value of the Prize is taxable as income and Winner is solely responsible for all matters relating to the Prize including but not limited to all applicable federal state and local taxes that become due with respect to the Prize PRIZE VALUE There is one 1 Grand Prize of a 2 000 check CLAIMING PRIZES CONDITIONS TERMS G
31. nt Need a good laugh Dying to catch up on the latest celebrity gossip You ll find it all here for no additional charge Kids Kids of all ages can enjoy their favorite shows anytime Life amp Home Learn all about food fashion design and much more all straight from the experts History amp Nature Enjoy memorable moments in history along with the best in nature and science programming Searchlight Find information on a variety of products and services including real estate travel careers shopping and wellness What s Behind the On Demand Buttons On Demand means INSTANT ENTERTAINMENT programs ready to watch anytime you are There are up to 10 000 On Demand titles and most are available for no additional charge There s no charge to browse Pause rewind and fast forward as you watch If you have On Demand it s time to use it TV Series New episodes and favorites from some of the most popular network TV programs also available in HD Free Movies Choose from a variety of award winning classic Hollywood movies and popular independent films and watch anytime at no additional charge Sports amp Fitness The ultimate in sports game highlights Plus who needs a gym when you can work out at home on your schedule Premium Channels Watch Premium On Demand movies and Original series anytime included with your premium channel subscription The Cutting Edge Find dating tips Ani
32. o bring you a variety of ways to enhance your entertainment experience Please refer to comcast com for products available in your area Comcast installation services are subject to Comcast s applicable charges QUICK START GUIDE This guide will helo you become familiar with the many features Comcast Digital Cable has to offer We know you re excited to begin using your Comcast service so here are some tips to give you a head start Basic Navigation Tips e Start by pressing the D button on your remote to turn on your television and cable box at the same time e Use the a lt gt buttons to navigate within the on screen program guide e Press GP to make your selection or while watching TV press gt to access the Mini Guide e Press the t button to return to watching TV e Press the Cast button at any time to return to the previous screen e Press the Cinto button once or twice to display information about the current program What to Watch e Select the GD button on your remote to view a complete TV Listing and use the Page JY buttons to view the next page e Press the button to access the Mini Guide and browse through other listings while watching a program Use the lt gt buttons to navigate by time in half hour increments or select the Day button to jump ahead or back 24 hours at a time e Go to the Quick Menu by pressing GB then select the Search E icon and select a category like Movies sports HD or sear
33. or over Employees officers and directors including immediate family members and members of the same household of Comcast Cable Communications Management LLC Comcast and their respective affiliated companies parents subsidiaries distributors dealers retailers advertising and promotion agencies and any and all other companies associated with this Sweepstakes are not eligible to participate TO ENTER There are two ways to enter 1 For Welcome Kit Entry Complete the Official Entry Form provided in the Comcast Digital Cable Welcome Kit OR a For U S Mail Entry Clearly print your name address daytime phone number and age on a 3 x 5 card All entries should be mailed in a business size 10 envelope to Comcast Cable Communications Management LLC Welcome to Comcast Winter 2010 Sweepstakes P O Box 10850 Rochester NY 14610 All entries must be mailed separately and be postmarked by 5 1 2010 and received by 5 11 2010 One entry per person is permitted for the entire Sweepstakes No mechanically reproduced entries will be allowed All entries become the property of the Sponsor Comcast will not be responsible for incomplete illegible lost late postage due misdirected or mutilated entries or for failure to receive entries due to postal error Comcast reserves the right to anal any entries by persons determined to be tampering with or abusing any aspect of the Sweepstakes All entries become the property of the Spo
34. r list Select mae accept the name you have entered Select the icon to add or remove favorite channels to your list Scroll through the channels and select your favorite by pressing Select the Confirm yJ icon to save the list To lock your list to prevent others from editing or deleting channels select the Lock FA icon and follow the on screen prompts To exit select the Go Back E83 icon or the button on your remote Oo Oo Aa Co NO N Add or Remove Favorite Lists 1 Press twice on your remote to get to the Main Menu 2 Select Setup from the Main Menu and then choose Favorite Lists Setup 3 Select the EY icon to create and name a new list 4 Select your favorite channels and then select confirm 5 To delete a list select the list you wish to remove view the options listed and select the KJ icon to delete a list Add or Remove Favorite List Channels 1 Select Setup from the Main Menu and then select Favorite Lists Setup 2 Highlight a Favorite List and press 3 on your remote 3 Select the J icon to add channels or select KJ again to remove channels Access Favorite Lists e From the Quick Menu select the Favorites J icon to access your Favorite List While watching TV press the button on your remote Continue to press to scroll through your favorite channels From TV Listings or the Mini Guide press the button on your remote then use the AY buttons to view your favorite channel
35. rand Prize Winner will be required to sign and return an Affidavit of Eligibility and Liability Publicity Release and W 9 form where legal within fifteen 15 days of notification attempt Failure to sign and return the affidavit or release as provided herein or to comply with any term or condition of these Official Rules may at the sole discretion of e result in a winner s disqualification the forfeiture of his or her interest in the prize and the award of prize to an alternate winner Except where prohibited by law Winner consents to use of his her name likeness biographical information and voice in advertising worldwide without additional compensation uan residents of TN By entering and participating winner agrees to comply with all Official Rules as stated and to release Comcast any other promotional sponsors and each of their respective parent affiliate and subsidiary companies and their advertising Or promotional agencies directors officers employees representatives partners and agents from any and all loss cost damage and or liability as a result of their participation in this Sweepstakes as well as acceptance and or usage of prize awarded including without limitation to claims costs injuries losses or damages related to personal injuries death damage to loss or destruction of property rights of publicity or privacy defamation or portrayal in a false light Notwithstanding the foregoing in the event that the precedin
36. s Continue to press the button to scroll through all saved Lists Using Your 17 To configure the general settings of your guide select Setup Quick Tips from the Main Menu to customize Parental Controls adjust grid height displays activate audio track features guide colors and more To change the text language or audio language on your guide AY select Setup from the Main Menu to view your options Change the audio of your channels and programs to Spanish French or Portuguese when available from the program provider Or the text language of your on screen menus and menu information text TV Listings and program descriptions will remain in English even if text language settings are changed To activate closed captioning turn the cable box off but leave the TV set on Press Menu on the cable box or on your remote control Using the v arrow navigate to Closed Caption press the gt arrow to Enabled or Disabled Messages may be sent occasionally by Comcast to announce new services special promotions or other information e f you have a message an envelope message indicator I will appear on the Main Menu and TV Listings screens or you may see a red light on your cable box e Select Messages from the Main Menu to view your messages Music channels provide continuous music in a variety of formats from rock jazz and country to the classics 24 hours a day 1 Select the Search L icon from
37. stem you will see an Unable To Process Request error screen Simply wait a few minutes and try again If the message still appears turn your cable box off then on again Before watching a program remember to check the remaining rental time from the Program Information screen If your time expires during the program you will see a Video Expired message For more information visit comcast com or call 1 800 COMCAST On Screen Program Guide Access TV Listings 1 There are many ways to access live TV programming Press the D button on your remote or select the TV Listings E icon from the Quick Menu or directly enter the channel number to view listings for the next 90 minutes TV Listings are color coded to help you identify different types of programs Use the gt button to move forward in time by half hour increments or press the Day button to jump ahead 24 hours at a time Press the Page Q buttons on your remote to view TV channels a page at a time Use the a lt gt buttons to navigate Sports through the listings Select a program by pressing gt If the program is currently Kids Programs on you will automatically tune to it If the program is on ata later time the Program Information screen appears with more options To change the height of the grid in order to display more or less channels select Setup from the Main Menu then Guide Setup scroll to the grid cell height option NO ce
38. the Lock f icon Choose PINs Setup Follow the on screen instructions to set your Purchase PIN Your Purchase PIN must be entered before any On Demand program or Pay Per View Event can be purchased If you forget your Purchase PIN or Locks PIN call Comcast customer service at 1 800 COMCAST to reset either PIN Once your PIN is reset you can enter a new PIN NO Se Additional Setup Options e Master Locks Select to obtain unrestricted access and the option to temporarily Bypass Locks or permanently Clear Locks e Service Locks Select to block access to all On Demand programs On Screen Program Guide Favorites If you re like most people you have a handful of television channels that you watch most often With our Favorites feature you can create a list of those channels and then use it to see only what s on those specific Favorites without having to wade through all the other channels You can create up to five Favorite Lists each with its own unique name Each list can also be locked preventing others from editing or deleting the channels you have selected as your personal favorites Set up a Favorite List 1 Select the Favorites KJ icon from the Quick Menu and select Set up Favorite List If creating a list for the first time you will be asked to create a PIN To name a list select the EJ icon and use the AY gt buttons to navigate the keyboard and press to select the letter or number to you
39. ve Chat online with a Comcast technician e Online Community Forum e Send us an email and receive a response within 24 hours 4 We will offer easy to understand packages and provide you with a clear bill Our packages are designed to be straightforward A call or visit to our website makes it easy to find a package that s right for you We aim for the same clarity with our bills You may view your monthly statement and service details anytime by visiting comcast com 5 We will continually offer the best and most video choices We re working hard to bring more choices to our customers instantaneously by using the full power of our advanced network and decades of television experience We will use On Demand to bring customers dramatically more content choices including more movies more sports more kids programs more network TV shows and more HD than anyone else 6 We will quickly address any problem you may experience After the first visit to your home if we do not satisfactorily complete installation or can t resolve a routine issue we will extend a complimentary service to your account Additionally we won t charge you for a service visit that results from a Comcast equipment or network problem 7 We will schedule appointments at your convenience and be mindful of your time As acourtesy we will call you before we arrive at your home And if we fail to arrive for a scheduled visit during the appointment window we will credit
40. x This is different from standard definition set top boxes Your HD box should read HDTV Capable or HDMI on the front e Refer to your HDTV owner s manual for the manufacturer s recommended settings If you would like to confirm that you have Comcast HD just call 1 800 COMCAST Equipment and installation fees apply HD programming is limited to the programming provided to Comcast in HD format by the programming provider Certain services are available separately or as a part of other levels of service Basic service is required to receive other levels of service Not all programming and services are available in all areas One thousand HD choices includes HD channel line up and HD programming On Demand as of January 1 2010 May vary by market On Screen Program Guide On Demand On Demand is the most convenient way to watch programs movies high definition programming and more Many programs are offered for no additional charge Pick a show from our library of thousands like cable shows kids programs music videos or the latest movies and watch it whenever You can pause rewind and fast forward any On Demand movie or program all at your control Movies amp Events The latest Hollywood movies are waiting for you to watch instantly anytime HD On Demand Experience the vibrant color stunning detail wide screen format and digital quality sound that is high definition TV On Demand TV Entertainme
41. y a wall switch Wiring Diagrams We have provided diagrams of three common wiring configuration options for hooking up your TV set top cable box and other A V equipment such as a VCR DVD player or stereo receiver If there is not a diagram that resembles your equipment check your owner s manuals or go to comcast com and search Wiring Diagrams If you have questions or need additional technical support please call 1 800 COMCAST Option 1 Cable Box and DVD VCR Allows viewing of cable channels using the cable box as your tuner You can record any channel as long as you are viewing that same channel Cable Box Ei L C O O OO cn OOP U S VIDEO rath DVI TV C 60Hz h A SOOW MAX CONVENIENCE SPDIF TWVCR o Connects to cable wall outlet DVD VCR VIDEO IN S VIDEO IN CABLE ANTENNA IN CABLE ANTENNA OUT OUT S OUT inn oO oon IN If your TV has no picture or sound make sure it is plugged into a live electrical outlet and not controlled RF coax cable i Left audio cable white f Right audio cable red i Video cable yellow Option 2 Cable Box Only Connect cable from the wall to the Cable In post on the back of the cable box Locate the To TV VCR connection on the back of the cable box and connect the cable wire Attach the other end to the Cable In post on the back of your TV
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