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User Guide - Lebanon R

1. 5 extension number Call Park Orbit 910 990 INTERCOM 910 to 999 Call Park Pickup INTERCOM 910 to 999 June 03 Comdial 97 Feature Access Codes Feature Continued Call Pickup Directed Call Pickup Group Clear Major Alarm Ring DISA Access Do Not Disturb Do Not Disturb Override DSS Programming Executive Override Hold Manual Hold Exclusive Hold Directed Hold Directed Pickup LCD Messaging Line Group 1 Line Groups 2 11 Line Groups 12 16 Line Pick Up From Any Station Zones 1 4 Line Pick Up From Any Station All Zones Meet Me Answer Page Message Waiting Message Wait Retrieval Operator Access Paging All Call 98 Enable Code Disable Code INTERCOM 4 extension number INTERCOM 4 INTERCOM 09 Installer Assigned INTERCOM 01 INTERCOM 01 repeat extension number 03 INTERCOM 02 INTERCOM 02 message INTERCOM 9 INTERCOM 80 to 89 INTERCOM 60 to 64 INTERCOM 65 to 68 INTERCOM 69 INTERCOM 78 INTERCOM 3 INTERCOM 3 extension number extension number 00 INTERCOM 0 INTERCOM 70 Comdial June 03 GCA70349 Feature Access Codes Feature Continued Enable Code Disable Code Paging Zones 2 8 INTERCOM 71 to La II Paging Meet Me INTERCOM 78 a Park Orbit Retrieve INTERCOM re cc eee Sa en _ rr Personal Ringing Tones INTERCOM 4 tone code 1 to 8 Redial Last Dial
2. DXP DXP Plus and FX Series Digital Communications Systems Large Screen Display Speakerphone Station User s Guide User Guide GCA70349 05 06 03 MDI AL Printed in U S A C This user s guide is for the following system DXP DXP Plus and FX Series Digital Communications Systems This user s guide applies to the following telephone models eImpact SCS 8412F Rev A and later eImpact SCS 8412S Rev A and later eImpact SCS 8412FJ Rev A and later eImpact SCS 8412SJ Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications Copyright 2003 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice Impact is a trademark of Comdial Corporation All other product names are trademarks of their respective owners Printed in USA GCA70349 ABOUT THIS BOOK This user s guide serves as both an introduction for new speakephone users and a reference for experienced users Introduction The first chapter of the manual describes the initial setup and adjust ments necessary to begin using your speakerphone 1 Getting Started The first chapters describe the basic and advanced featur
3. June 03 Comdial 91 Other Advanced Features e To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light and DIAL while the light is still flashing your telephone immediately assumes the features from the new location 7 12 Paging Your system provides an all call or a zone page feature that you access by dialing special codes This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit e To send a paging announcement 1 LIFT handset 2 PRESS INTERCOM 3 DIAL 70 through 77 for zones 18 Note Zone I code 70 provides an all call function in the default mode 4 MAKE announcement 5 REMAIN on line if awaiting a reply known as a Meet Me page or HANG UP handset At times other telephone users may page you with instructions to meet them on line This is known as a Meet Me page You can go to the nearest telephone dial a code and be in contact with the paging party e To reply to a Meet Me page 1 LIFT handset of nearest telephone 2 PRESS INTERCOM 3 DIAL 78 4 MEET paging party on line 92 Comdiall June 03 Large Screen Display Speakerphone User s Guide 7 13 Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station If you have caller ID the LCD will also display i
4. veniently e To store an intercom number as a DSS number NOTE Storing DSS numbers at button locations will overwrite any previously stored numbers 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the DSS Select a D55 Location option appears Show empty locations 4 SELECT DSS BLF 5 PRESS programmable button to choose DSS BLF button loca erT tion Show all 55 locations DSS level I 6 DIAL extension number 7 REPEAT the previous steps or SELECT EXIT June 03 Comdial 65 Programming 8 PRESS SPEAKER to end CAUTION W Do not attempt to program interactive but W tons doing so can cause the system to make features unavailable If you inadvertently program inter active buttons you can retrieve their functions in the following manner 1 PRESS INTERCOM 2 PRESS the interactive button to be reprogrammed 3 DIAL 91 92 or 93 for buttons from left to right 6 2 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers Note The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to
5. Large Screen Display Speakerphone User s Guide If the intercom party is busy take one of the following steps if made available at your telephone by installer programming Wednesday 19 ligam Reconnect SELECT Reconnect to reconnect the call to your station 2 SELECT Message to leave a mes sage waiting indication at the called AQ AQ CAJ station SELECT Callback to camp on at the called station m Ti M L rT palling Ext 1234 U 4 SELECT Voicemail to connect the caller to the busy partys Voicemail e If the intercom party does not answer their telephone when ringing take one of the following steps 1 SELECT RECONNECT to reconnect the call to your station 2 SELECT MESSAGE to leave a message waiting indication at the station 3 SELECT CALLBACK to leave a message waiting indication at the station 4 6 2 UNSCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you transfer the call without first announcing it you have made an unscreened transfer e To transfer an unscreened call to another system telephone 1 ANSWER call 2 PRESS TRNS CONF or SELECT Transfer call is automatically placed on hold 3 DIAL extension number of telephone to receive transfer or PRESS DSS BLF button for that extension June 03 Comdial 53 Advanced Call Handling 4 PRESS SPEAKER to disconnect if in speakerphone mode
6. PRESS SPEAKER to end Note For more tips and information on speakerphone use including the use of a Full Duplex Speakerphone see Appendix D Speakerphone Characteristics on page 117 June 03 Comdial 3 Getting Started 1 2 3 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing e To adjust the display contrast 1 SELECT OPTIONS BackSround Music l 2 SELECT Programming Voice Announce Block CFF 3 SELECT Contrast Level Do Mot Disturb FF i f SELECT the Contrast Level Contrast Level b interactive button to the right of the LCD on the same row as the words Contract Level once for each change of darkness you desire Each press of the button makes the display darker until you go past level eight and return to level one 5 SELECT EXIT to end ELT PREY NERT 4 Comdiall June 03 Large Screen Display Speakerphone User s Guide 1 2 4 SETTING A PERSONAL RINGING TONE You can choose one of eight different ring tones for your telephone Often when several telephones are located close together each user chooses a different personal ring tone e To select one of the ring tones proceed as follows 1 SELECT OPTIONS gt SELECT P Call Forwarding a Reninder Alert 3 SELECT NEXT LCD Messaging 4 SELECT Ring Tone interactive Rind Tone b button to the right of the LCD to scroll through the eight ring n A A Gc 5 SELECT EXIT to end Sem A rer
7. button allows the sender to select from several different messages which have been programmed by the system attendant A fixed RESPONSE MESSAGE button sends the same message you previ ously select each time it is pressed See page 73 for instructions on programming a dedicated RESPONSE MESSAGE button e To send an LCD message when you call and receive busy signal or no answer While still on the call PRESS the appropriate RESPONSE MES SAGE button to send a preselected message to the other telephone p 2 Ifa scrolling Response Messaging was programmed continue to PRESS RESPONSE MESSAGE button and DIAL when your dis play shows the message you wish to send e To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone p HEAR the SOHVA tone or voice announcement in your handset or headset 2 PRESS the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone 3 Ifa scrolling Response Messaging was programmed continue to PRESS RESPONSE MESSAGE button and DIAL when your dis play shows the message you wish to send 64 Comdiall June 03 Large Screen Display Speakerphone User s Guide 6 PROGRAMMING 6 1 DSS Numbers Storing another station extension number at a DSS BLF program mable location allows you to monitor that station dial with the press of one button or pick up or hold calls at that station quickly and con
8. 86 Comdiall June 03 Large Screen Display Speakerphone User s Guide 7 8 Dial By Name The Dial By Name feature provides an index of names for you to search through When you select a name in the index the system will automatically dial that persons extension number e To use Dial By Name 1 SELECT OPTIONS to enter the dial by name menu Internal Pial by Name 2 SELECT Internal Dial by Name External Dial by Name interactive button for intercom call Programming ing or SELECT External Dial by Name for speed dial calling 3 SELECT ALL to view all entries or SELECT interactive button corre sponding to the letters in the name you want to locate for example dial ABC for Comdial There is no limit to the number of digits you can dial 4 The display shows the first existing name match to the dialed digits or shows a NO MATCH message if oz HNO the system can not find a match apy ppc 5 SELECT NEXT to display the sub DEF TUY sequent names in the index until you GHI WKY reach the name you need JK OTHER 6 SELECT interactive button corre AL ERIT sponding to the name you want to A AD call June 03 Comdial 87 Other Advanced Features 7 9 Volume Control 7 9 1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker the handset the headset background music and the group listening mo
9. PREU prime line and intercom calls that ring at your station but ICA WA WZ receive no answer after a SSS programmed number of rings Call Forwarding Options List e SELECT CFOS to forward your calls to outside the system 6 DIAL extension number or PRESS DSS BLF button of telephone to receive your forwarded calls 7 SELECT EXIT to end June 03 Comdial 45 Advanced Call Handling e To cancel call forwarding SELECT CLEAR to disable call forwarding FWD RNA to J Doe CLEAR Forward Only Your Prime Line and Intercom Calls PERS ALL gi pa ie Forward All Calls G That Ring At Your Station Forward Station Forward Only Calls That Are Not Answered At Your Station NoANS Call Forwarding Options 46 Comdiall June 03 Large Screen Display Speakerphone User s Guide 4 3 2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATION Call diverting permits you to send an incoming call to another station that you have previously designated You can divert an incoming call to the designated station whether you are busy or idle e To identify the station to receive diverted calls 1 PRESS INTERCOM 2 DIAL 55 3 DIAL extension number of station to receive diverted call e To divert calls to the r designated station liednesday 19 136m 1 HEAR ringing and or SEE bo Hot Disturb Dwert flashing line status light 2 SELECT Divert system imme diately forwards ringing call to stati
10. a SOHVA 25 Response Message Button 75 Response Message Delivery 64 Response Messaging 25 ringer loudness levels 88 ringer mode 84 Ringing Tone 5 S Screened Call Transfers 52 scroll through numbers in your redial queue 80 send an LCD message 64 set reminder alert 74 Setting Current Volume Level 88 Setting Up Your Speakerphone 1 Shift Button 11 SOHVA 25 40 SPEAKER Button 13 Speaker Button 11 speaker loudness levels 88 Speakerphone Characteristics 117 Speed Dial Numbers 66 store a fixed response message 75 Storing Numbers 35 Subdued Off Hook Voice Announcement SOHVA 25 T TAP button 111 Tap Button 11 Tracker Paging System 81 il Comdial June 03 GCA70349 Transfer Types 56 Transfer Conference Button 11 transferring calls 52 turn off a message 60 turn on a message 59 turning off background music 77 turning on background music 77 U unscreened transfer call 54 V Viewing The Call Log 93 voice announce 33 Voice Announce Blocking 27 Volume Control 11 88 VOLUME DOWN 11 VOLUME UP 11 Z zone paging 84 June 03 Comdial Notes IV Comdial June 03 This manual has been developed by Comdial Corporation the Com pany and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising fr
11. after other outside lines have dropped out of conference 1 PRESS HOLD 2 PRESS the line button of the remaining party 42 Comdiall June 03 Large Screen Display Speakerphone User s Guide e To retrieve a line from hold and bring that party back into the conference 1 PRESS TRNS CONF 2 PRESS line button 3 PRESS TRNS CONF Wednesday 19 Ll3bam J Doe J Smith Conference If you are involved in a conference call with two outside lines you can AI Ww WW drop out of this established con ference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call e To drop out of a conference call you initiated involving outside lines creating an unsupervised conference DIAL lines remain lighted and in use until one or both outside parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until he hangs up or the line is answered e To rejoin an unsupervised conference between two outside lines PRESS TAP June 03 Comdial 43 Advanced Call Handling e To drop a party out of a conference call 1 SELECT Drop Party 2 SELECT the party you wish to drop from the conference call by pressing the interactive button beside the appropriate line Managing a Conference Call os js To Add a Caller iea Conference Other Station Select CONF oe tae or Press T
12. all voice announcements all call zone paging voice announced intercom calls sent to your telephone Conmertors Un Bottom OF Telephone Line Cord Hands ei Auxillary ls Jack Hl K g Auxiliary Jack Location Program the enable disable buttons at any blank programmable button location as follows SELECT OPTIONS SELECT Programming SELECT NEXT until the Feature Button option appears SELECT Feature Button PRESS blank programmable button location to serve as enable disable button for the feature youve selected Executive Querride GAoUP Listen lary feature appears Headset APAGE to choose pager Heet Me Message blait ARECD to choose recorder EMIT PREU HEMT ARING to choose external ringer AD Ww CN Headset to choose headset Comdiall June 03 Large Screen Display Speakerphone User s Guide 7 RETURN to previous steps to add another device or SELECT SPEAKER to quit e To enable an auxiliary mode SELECT enable disable button to enable mode Light associated with button turns on and display denotes feature e To disable an auxiliary mode SELECT enable disable button Light associated with button will turn off and display no longer denotes the feature CAUTION V With the exception of a headset micro phone do not connect the audio output of any external device to the auxiliary jack Also do not connect the tip and ring leads of a telephone line to the a
13. and active call information Keeps you apprized of the status of your telephone e Provides programming prompts Auxiliary Jack Your Impact SCS LCD speakerphone may be equipped with an auxiliary jack that provides an interface for a headset a tape recorder an external ringer or an external pager Message Waiting Light Indicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone speak clearly toward microphone opening Speaker e Sounds distant partys voice e Sounds ringing and call in progress tones 8 Comdiall June 03 Large Screen Display Speakerphone User s Guide _ LCD Alphanumenc Display interactiva Buttons 1 5 interactrre Buttons amp 10 Handset bo aau Talaphone Speaker Inboractive Bulions 11 13 CSSOLF Buttons Intercom Button he Message Waiting Light Gakad a5 E viene 7 8 Oe dis oe arn ee Transfen Contarence n ed E a Button cm pad hh oa aket Button T Sa _ 4 Mute Button Hold Button Volume Up aia seal Microphone Opening Conmectars On Bortom Of Telephone pj n A Ej MOTE Tse ane dfa buon earbsa fore Cond Botim Halaia Tir grira iler ag hee nbp amd Trade a Serer beau i beer atl per Sepsis Impact SCS 8412S and 8412F LCD Speakerphone June 03 Comdial 9 Getting Started 1 5 Your Speakerphones Buttons Hold Button HOLD e Places a line or inter
14. called becomes available your CANF On Hessage telephone will ring with five Voice Mail short tone bursts When you hear five short J boe ext S21 s Busy tone bursts LAJ AN9 WA SELECT Answer The other telephone will start ringing Note Ifyou do not press INTERCOM after the ring back tones within the time limit set by the installer the call back is canceled 36 Comdiall June 03 Large Screen Display Speakerphone User s Guide e To cancel the call back before your telephone sounds the tone bursts Wednesday 13 liitan PRESS INTERCOM and Cane 0n J Doe CLEAR DIAL 6 or SELECT CLEAR e To camp on at a station with UIMOTL CP TIONS a Do Not Disturb condition E wn WwW _ A SELECT Camp On A call back will occur when called station is no longer set in the Do Not Disturb mode 3 6 Advanced Camping On Options 3 6 1 CAMPING ON IDLE STATION AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer you can press a button that will cause the system to ring your telephone when any activity is initiated at that station e To camp on at a station for which you hear ringing but receive no answer Wledrescday 19 ilan Call Back Joice Mail SELECT Call Back Call Nessade back will occur after any activity is initiated at dialed Voice Announce station Ringing J Doe e To cancel the camp on A GN wa condition PRESS INTERCOM and DIAL 6 or SELECT CLEAR June
15. cil Within a Set Time To Place Call In a Parking Orbit It Recalls To Your Station DIAL and Orbit Number 910 999 Parking Orbit we 4 To Retneve a P i Parked Call From a a i Any Other Station d a L CEL DIAL and oY or f he Ay Orbit Number tied d ee 910 999 Stations ia sc f D LUI NUNS VU June 03 Comdial 51 Advanced Call Handling 4 6 Call Transferring 4 6 1 SCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you first identify the caller to the party receiving the transfer giving that user the opportunity to prepare for the call you have made a screened transfer e To screen and transfer a call to another telephone in the Wednesday 19 Lian system Hold Grour Listen 1 ANSWER call Transfer Record 2 PRESS TRNS CONF button or Conference SELECT Transfer call is automati J Doe Ext 1254 cally placed on hold 3 DIAL extension number of tele phone to receive transfer or PRESS AQ AQ CAJ DSS BLF button for that extension 4 ANNOUNCE call when intercom party answers 5 PRESS SPEAKER to disconnect if in speakerphone mode or HANG UP The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom partys telephone will ring with the trans ferred call after you hang up 52 Comdiall June 03
16. desired line group access code Line Group Access Codes Line Group Default Code Active Code 2 through 11 80 through 89 Be 12 through 16 60 through 64 If your system attendant has reassigned your line group access codes write them here for future reference 3 LISTEN for outside dial tone 4 DIAL desired number 5 LIFT handset to talk 7 3 Do Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls As a reminder a station that is set in Do Not Disturb mode will display this infor mation on the LCD e To enable DND proceed as follows SELECT OPTIONS Backaround Music SELECT Programming Voice Announce Block OFF SELECT Do Not Disturb Bo Not stun un SELECT Do Not Disturb interact Contrast Level button to toggle between ON and OFF 5 SELECT EXIT BR UO N e 78 Comdiall June 03 Large Screen Display Speakerphone User s Guide e To disable the DND condition REPEAT the above procedure BUT SELECT OFF instead of ON at step 4 e To set a Do Not Disturb condition at your telephone when a call rings at your i Background Music Station E a Voice Announce Block 1 Hear ringing and notice incoming Do Not Disturb call information in display Contrast Level SELECT OPTIONS SELECT Programming SELECT Do Not Disturb SELECT Do Not Disturb interact button Ringing will stop caller wi
17. line is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark 112 Comdial June 03 GCA70349 Glossary N Night Transfer Transferring incoming calls to a particular station s for off hour answering O Operator Station Also known as the attendant station this system station is pro grammed to ring when users dial the operator usually considered the central message desk of the system although multiple attendant sta tions are possible P Paging This feature allows station users to dial up customer provided loud speaker paging equipment and page over externally placed loud speakers and determines what paging zones if any a station can page over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station t
18. station or access certain internal system features including all line groups and ARS To prevent fraudulent access and unauthorized use the caller must use an authorization code and system access code to gain access to outside lines as well as many of the advanced tele phone features Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to other stations within your system the button 1s sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station See telephone layout drawings in Chapter 1 for location Do Not Disturb A mode that disables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial DXP DXP Plus FXS and FXT Common Code Based Systems DXP DXP Plus FXS and FXT Comdial Communication Systems so named because the programmed function codes of these systems are interchangeable Dynamic Line Button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations 110 Comdial June 03 GCA70349 Glossary E E amp M Tie Lines In telephony a separate pair of leads to your station which are used by s
19. the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening 66 Comdiall June 03 Large Screen Display Speakerphone User s Guide e To store an outside number as a speed dial number follow the display prompts and proceed as Select Location follows Show Enets Locations 1 SELECT OPTIONS show Hll Locations 2 SELECT Programming Putodial Level 3 SELECT NEXT until Speeddial EXIT PREU option appears 4 SELECT Speeddial to choose speed CA J dial programming PRESS programmable button or dial pad button 09 to choose stor age location remember to access second level storage at a program mable button press SHIFT first N 6 SELECT EDIT DSS BLF Button PRESS button of desired tation Keypad red DIAL desired nurrber to dial directly for personal speed dial OR DIAL and number for system speed dial Speed Dialing Options June 03 Comdial 67 Programming 7 Make your speed dial route selection choice from the list on the LCD by pressing the appropriate button Selegt Line e PRESS line button to select outside Select Line Grour line Select Prime Last Lime l l select Intercon e DIAL 00 to select prime line or last HRS line used e DIAL Olto 16 to select line group e PRESS INTERCOM button or dial 8 to select intercom EWIT PREU AI WW W Selecting Line or Intercom Note You may need
20. the displayed parked call If you receive a parked call message on your Tracker pager GO to any system station PRESS INTERCOM DIAL Tracker pager orbit code 800 to 899 RETRIEVE call Bh WN e e To enable or disable a Tracker pager at your station 1 PRESS INTERCOM 2 DIAL 07 to enable or DIAL 06 to disable 3 PRESS SPEAKER to end 7 6 Auxiliary Jack Your Impact SCS LCD speakerphone may be equipped with an aux iliary jack that provides an interface for a headset a tape recorder an external ringer or an external pager If your LCD speakerphone is so equipped you must program one of its programmable buttons to serve as an enable disable button for each auxiliary device you plan to connect The system will activate only the device that it identifies in the display and will activate only one device at any time The following modes are programmable with the auxiliary jack June 03 Comdial 83 Other Advanced Features The headset mode allows you to operate your telephone with a headset instead of as a speakerphone or with the handset Note The recorder external ringer or pager requires external power 84 nA BP WN SELECT NEXT until desired auxil The recorder mode allows you to send your voice and that of the distant party to a tape recorder The ringer mode allows an external speaker to sound the ringing of your telephone The pager mode allows an external paging device to sound
21. work tion Silent for Ringing Both None Local Node Sta tion 128 Comdial June 03 GCA70349 Feature Networking Support Feature Name Continued SLPS Brokers Mode SLPS Dial Saved Number SLPS Pick Up Last Line SLPS Save Num ber SLPS TAP SMDA SMDR Softkey SOHVA SOHVA Service Observe Dial System Speed Dial Station Monitoring DSS BLF with limitations Station Names Station State Query Subdue Ringing June 03 Type Originating Terminating Both Both Remote Networking Support Feature Parameters Program Feature Originating Terminating Originating Both Both Comdial Across Net work with limitations Comdial Across Net work with limitations Comdial Local Node Sta tion None Local Node Sta tion None Across Net Node Sta work tion Terminating Originating Originating Both Both Hub only Both Originating None Across Net Node work Comdial Across Net Node Sta work tion Comdial Across Net work None Across Net Node Sta work tion Comdial Local Node Sta tion Comdial 129 Terminating Feature Networking Support Type Originating Remote Feature Name Terminating Networking Feature Program Continued Both Support Parameters Feature System Manager Both None Local Prog TAFAS line answer Both None Local Node Sta from any station tion work Transfer to Voice Both Comdial Across Net Node Sta M
22. 0 eee 35 3 4 2 Redial Programming Storing Numbers 35 3 5 Camping On Busy Station Automatic Callback 36 3 6 Advanced Camping On Options ccccccceeeeeeeeeeeeeeees 37 3 6 1 Camping On Idle Station Automatic Callback 37 3 6 2 Camping On Busy Station Wait For An Answer Call Wali inneren alesiuaateaescoaiceieestaeess 38 3 7 Sending Subdued Off Hook Voice Announcements SOHVA fene aati cto aden Galeria E mn pteaten ae 40 4 ADVANCED CALL HANDLING oooooeeoeeseessssesesssssssss 41 4 1 Waiting For A Line Queuing cccccccccceeceeeeeeeeeeeees 4 Ai OMICTCNCIN E cesar vaste tues et Neel nada tua s 42 Ds CANE OB WiAN INS etisittos site tase e 44 4 3 1 Forwarding a Call t 42 ecatedssatisaistedertadavadieestetwlvaaoeenive 44 4 3 2 Diverting All Incoming Calls To Another Station 47 IV Comdial June 03 Large Screen Display Speakerphone User s Guide 4 4 Call Forward Outside System CFOS eee 48 BS AC ANN PATA Oil chasis T T 50 AD Parkina a Cau torch tices tet tar ae tutd octet ces aiis har tae 50 45 2 Handling Park Recalls mossis 50 AO Call Ne aS CCIM O ouemi Eei 52 Aol screened Call Transi S lt 4 u aetna 52 4 6 2 Unscreened Call Transfers 0 ccccecesessseeeeeeeeeeeees 53 4 6 3 Other Call Transferring Options ccccccceeeees 54 AoA Hot Trans LCE s cai sesncivnantsiacicseicseetteotastan vexcauuseoiadeaaeeeten 54 AOD OU
23. 03 Comdial 37 Making Calls 3 6 2 CAMPING ON BUSY STATION WAIT FOR AN ANSWER CALL WAITING If the telephone you have called is busy you can send a call waiting tone to the telephone and wait on the line for an answer you must be using the handset for this feature to work To activate call waiting when you hear a busy signal Wednesday 19 1 36am 1 DIAL 6 called party hears tone Canr on J Doe CLEAR 2 WAIT on line for reply 3 Called party can place the cur rent call on hold or disconnect VIAL OPTIONS from the call to answer your call waiting tone or choose to A Ww WA ignore your call waiting tone and continue current conversa tion e To cancel call waiting 1 PRESS INTERCOM and DIAL 6 2 HANG UP or PRESS SPEAKER to end 38 Comdiall June 03 Large Screen Display Speakerphone User s Guide e To answer a call waiting tone if you receive one while on a call RF J 2 zee F Your Ca Hae f Station BUSY NO ANSWER To Wait For To Send Cal To Wait For Callback Waiting Tone Callback Select Dial 6 and Select CAMP CALLBACK Wait For Reply and Disconnect and Disconnect Busy station When idie hears tone your call and may respond ay ies 4 A eta When any activit S connected or ignore eared Aee your callis onnected NA hE Busy ost ie 0 a Station a Station f nir ONP ry wi Camping On Options 1 HEAR short tone burst in receiver 2 PL
24. ACE current call on hold or complete call and HANG UP waiting call will ring at your telephone 3 LIFT handset to answer call June 03 Comdial 39 Making Calls 3 7 Sending Subdued Off Hook Voice Announcements SOHVA You can make a private voice announcement to another station that is off hook and busy on a call if the installer has arranged the system to provide this feature e Make a SOHVA announcement using the SOHVA button as follows Wlednesday 19 Iian L MAKE aterconneall and J Doe Ext Jal s Busy HEAR busy tone If called sta tion is on outside line ring back tone is heard but SOHVA 1s still available SO HUA LAMP HEAT 2 SELECT SOHVA and HEAR several quick tone bursts Lea LAN 3 MAKE announcement 4 WAIT on line for reply either verbal or LCD reply If your station returns to idle the called party has blocked your SOHVA Note If the called station is currently in speakerphone mode or if the SOHVA has been denied by system programming interactive button selection for SOHVA will not be available 40 Comdiall June 03 Large Screen Display Speakerphone User s Guide 4 ADVANCED CALL HANDLING 4 1 Waiting For A Line Queuing If all the lines in a line group are busy you can place your telephone in a queue to await an idle line l 2 To queue for a line group PRESS INTERCOM DIAL the line group access code see Line Group Access code table on page 78 for your sys
25. Console Operation 95 E enable an auxiliary mode 85 enable DND 78 enter account code on an incoming call 86 enter account code on an outgoing call 86 F Feature Access Codes 69 97 Flash Button 11 Forward All Incoming Calls 47 forward your calls 45 Forwarding a Call 44 Glossary 107 Group Call Pickup 22 group listening loudness levels 89 H handset loudness levels 89 headset loudness levels 89 headset mode 84 Hold Button 10 Holding calls 19 Comdial Hot Transfer 54 IMIST Module 93 Interactive Buttons 10 Intercom Button 10 L Last Dialed Number 35 LCD Feature Buttons 71 LCD Message Delivery 59 LCD Message List 61 Line Group Access Codes 78 Line Groups 77 M Making Intercom Calls 32 Making Outside Calls 31 Meet Me page 92 Message Waiting Light 62 MESSAGE WAITING Button 13 MUTE Button 13 Mute Button 10 Muting Your Speakerphone 90 N Networking Support 123 Night Transferred Calls 18 Nonverbal Messaging 59 P pager mode 84 Paging 92 park a call in orbit 50 PARK button 50 Parking a Call 50 Personal Speed Dial Numbers 70 Placing Calls on Hold 19 Program the enable disable buttons 84 Programmable Buttons 10 Programming DSS Numbers 65 Feature Access Codes 69 LCD Feature Buttons 71 Personal Speed Dial Numbers 70 Speed Dial Numbers 66 Q queue for a line group 41 Queuing 41 Quick Transfer 55 R recorder mode 84 reminder alert 74 re park a park recall 51 responding to
26. ICK Traits lel ea 55 5 NONVERBAL MESSAGING eeeeesecsssssssssssesessessssssesseee 59 51 LCD Message Deny Gry orisii ton a a aA 59 5 2 Message Waiting Light and Messaging ccccccceeeees 62 53 Response Message Delivery nsninnuniccaie ie 64 6 PROGRAMMING sesssseseeeccccccssssscsssccsseccscececececssesssssssseee 65 ol DSS NOMD S eresse epacueint Moateeaaetiniearueuais 65 6 2 Speed Dial NUMDEr Seona AE 66 6 3 Feature Access COGES orriren e nera EEA TAAS 69 6 3 1 LCD Feature Buon wxsiinirieciavndniiinesedidinss 71 GOA Reminder Alen cc eaieideneesear Goatees oe ee 74 6 5 Response Message Button coromerarern n a n 75 7 OTHER ADVANCED FEATURES eeeeescccccccccccccccccccees 77 TA Back crowd MUSIC asiriene eects cerca casttoes qd Tel NAME GrP snn neuter aws eet ake ae Se 71 June 03 Comdial V Contents 7 3 Do Not Disturb Condition 2 0 0 ceeeessssseseseeeeeeeeeeeeeees 78 TA Automa Roda li ashssceng Ms diane oe Poiehaatasaltaata Wiese aoeseeks 79 Lo BLACKED Pagino SyS iene iediasi estos iduiostioea 81 WO UIA ACK i O E 83 Ted ACOD C Od ES aeieea A ER 86 ES Dial BY NIMO era ae EA EE E EE 87 LI Nolume COntTo lsyesesiine raos E ila hte aciiles ted 88 7 9 1 Setting Current Volume Level eee 88 7 9 2 Muting Your Speakerphone c cesses 90 7 10Programmed Button Display ccccccecsesseeeeeeeeeeeeees 90 7 10 1 Button Functions Display Button Query 90 7 10 2Status Of Bu
27. June 03 Large Screen Display Speakerphone User s Guide Call Transferring Summary Continued Delivery Method Sender s Actions Transfer Option Quick Trans fer with intro Quick Trans fer without intro June 03 After Answering Original Call 1 Dial Extension 2 Announce Call 3 Disconnect 1 Dial Extension 2 Disconnect of transferred call Intercom ringing two short bursts and the introduc tion of the call if answered in speak erphone mode ringing will also follow the transfer Normal intercom ringing two short bursts Comdial Best Suited For Normal trans fers from attendants and operators who handle a large number of incoming calls which require transfer Expected transfers from atendants and operators who handle a large number of inoming calls which require transfer 57 Advanced Call Handling Notes 58 Comdiall June 03 Large Screen Display Speakerphone User s Guide 5 NONVERBAL MESSAGING 5 1 LCD Message Delivery You can set system supplied messages at your station to be received and displayed by a calling LCD speakerphone e To turn on a message from your telephone SELECT OPTIONS SELECT Programming SELECT NEXT Back at SELECT LCD MESSAGING Call SELECT the message you would ma al like to appear in a calling partys a as LCD by SELECTING the corre sponding interactive button In addi tion
28. June 03 Comdial 73 Programming 8 SELECT the feature you want to assign to by SELECTING the corre sponding interactive button SELECT NEXT to scroll through the list of available feature 9 REPEAT steps through 7 for other features 10 SELECT EXIT to end programming e To clear a feature button assignment REPEAT the above procedure but SELECT CLEAR before select ing storage location button 6 4 Reminder Alert You can set up to two reminder alerts to sound at your LCD so that you will remember important regular events or occasional events e To set a reminder alert at your telephone 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the Reminder Peninder Alert Alert option appears 4 SELECT Reminder Alert 5 SELECT Reminder Alert 1 or Reminder Alert 2 to select available EWIT PREU alert designation if you have already programmed an alert for 1 select 2 GN wa to set a second alert condition i 6 DIAL reminder time using the num bers on the dial pad remember to add a zero 0 before single digit times 01 for one oclock 02 for 2 oclock etc Reminder Alert 2 74 Comdiall June 03 Large Screen Display Speakerphone User s Guide 7 Toggle interactive button between AM or PM 8 SELECT Reminder Alert interactive button to select ON 9 SELECT EXIT Reminder Alert UH Time okul HM When an alert sounds at the set time you hear four short tone bursts wh
29. L123 and any caller ID information that your ringing line is programmed to receive In addition to simply lifting the handset your other options for answering the call are displayed above the interactive buttons e When you hear outside ringing two long bursts ledmescas 19 i a and observe an orange flashing light For speakerphone PRESS rence flashing line button or SELECT voce Mad Do Not Disturb Divert Answer and SPEAK toward telephone 2 For privacy LIFT handset AY Ww WZ J 3 SELECT Do Not Disturb if you do not wish to answer the call at Outside Call on Line 339 this time Selecting Do Not Disturb stops your telephone from ringing but continues to send a ringing tone to the caller The associated BLF will continue to flash until the caller disconnects e When you hear outside ringing two long bursts and observe a red flashing light 1 PRESS flashing line button or SELECT Answer 2 SPEAK toward telephone or LIFT handset if privacy is desired 3 SELECT Do Not Disturb if you do not wish to answer the call at this time Note For more information on setting Do Not Disturb at your station see section titled Do Not Disturb Condition on page 78 June 03 Comdial 15 Answering Calls e After you have answered an outside call at your station your LCD will display HOLD TRANSFER CONFERENCE GROUP LISTEN and RECORD 1 SELECT Hold to place the call ip on hold at your statio
30. Making Calls c cc eceececcessseeeeeeeeeeeeeeees 1 1 4 Understanding the Basic Functions ccccccceeeeeeeeeees 8 1 5 Your Speakerphones Buttons ccccccessesseseeeeeeeeeeees 10 1 6 Your Speakerphones Display Lights eeccceeeeees 12 1 7 Understanding The Large Screen Display 14 2 ANSWERING CALLS oo cccccccsssssssssssssssssssssssssseeees 15 2 1 Answering Outside Calls cccccceeeccccceceeeeeeeeeeeeeees 15 2 2 Answering Intercom CANS sawonsc oc roret ar aE 17 2 3 Night Transferred Calls Line Access From Any BSE AUT OMG caress sictiosien ako E ca newman ene ae eae 18 24 Holdme Calls srren ni aan EAOa 19 2o Calk Pekna ecanncsd ete hada ela lakea gauss lal a Levees 22 25t Group CAEP KUD aa asin eae eases 22 2 9 2 Directed Call PICKU Densa 22 2 6 Pickup For Monitored Stations cccccccsssseeeeeceeeeeeees 22 June 03 Comdial ili Contents 2 7 Receiving Subdued Off Hook Voice Announcements CSOTIV A era a A eset 25 2 7 1 Handling an Incoming SOHVA cceeeeeeeteeees 25 2 7 2 Voice Announce Blocking cc cceeeeeeeeeeeeeeees 2i 2 8 Caller ID Automatic Number Identification 28 3 MAKING CALLS sasise saae Ease 31 yA Makne Outside Call Serna a EEN 31 ze Makino MECON Ca lS enan Siatosetientsondceads 32 Jo Automa Diane siscisan eaa AA 33 JA Reda lini erene e eE EN E 34 3 4 1 Redial Last Dialed Numbet
31. None Across Net Node work Aux Line Across Net Node work Ooo o i f e Across Net Incoming work DID Node Button Program Both able Comdial Across Net Node Sta work with tion limitations Call Costing Originating None Across Net Node Sta work with tion limitations tion Call Forward All Terminating Comdial Across Net Node Sta Immediate work tion Call Forward All Terminating Comdial Across Net Node Sta RNA work tion Call Pickup Terminating Comdial Across Net Node Sta Directed work tion tion 124 Comdial June 03 Call Forward Terminating Comdial Across Net Node Sta Default Forward work tion GCA70349 Feature Networking Support Type Originating Remote Feature Name Terminating Networking Feature Program Continued Both Support Parameters Feature Call Time Originating None Across Net Node Sta work tion Both Comdial Across Net Node Sta work tion Terminating None Local Node Sta tion Terminating None Local Node Sta tion Both None Local Node Sta tion Conference Comdial Across Net Station QSIG work with limitations Day Night Class of Both Comdial Local Node Service Delay Hot Line Terminating None Local Node Sta tion Terminating None Local Node Sta tion Originating None Local Node Sta tion Both None Local Node Sta tion Local Node Sta tion Both None Across Net work Terminating Comdial Local Node QSIG June 03 Comdial 125 Call
32. PRESS INTERCOM 2 DIAL 3 A AO DIAL extension number or PRESS U SELECT MESSAGE Wednesday 19 11Sbam HANG UP Calling J Smith DIAL extension number or PRESS DSS BLF button of station to be alerted The message waiting light of called station will flash You can also turn on the message waiting light and broken dial tone at another station when that station is busy HEAR the busy tone and REMAIN on the line To turn off the message waiting light at a busy or idle station CALLBK DSS BLF button of station that was alerted The message waiting light of called station will turn off To turn off the message waiting light during message delivering conversation PRESS INTERCOM once if off hook twice if on hook Comdiall June 03 Large Screen Display Speakerphone User s Guide e To receive a message at an alerted station 1 OBSERVE flashing message wait ing light and the LCD message indi cating who called for you 2 SELECT CALL to dial the messag ing station automatically 3 SELECT CLEAR to clear the mes sage from your station Wednesday 19 Liban Call J Doe CALL CLEAR Receiving a Message June 03 Comdial 63 Nonverbal Messaging 5 3 Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone you can respond with a variety of messages to many calling situations A scrolling RESPONSE MESSAGE
33. RESS line but ton with flashing orange light or SELECT Answer to retrieve the call station hold feature to your tele A Recalling Held Line phone With this feature you can place a call on hold at another station You can also pick up the held call that has been wait ing the longest length of time at another telephone To place a call on directed station hold ANSWER call PRESS INTERCOM or TRNS COMF if intercom call DIAL 90 DIAL extension number of station to receive held call HANG UP To retrieve a held call at another station PRESS INTERCOM DIAL 90 DIAL extension number of station where call is currently on hold PRESS TAP to answer call Comdiall June 03 Large Screen Display Speakerphone User s Guide Often you will have more than one call on hold at your station You Wednesday 15 1 36am know you can retrieve the last call Calls on Hold placed on hold simply by pressing urs TAP however if you do not have line appearance for a line on which another call is holding the system provides a way for you to access that call before servicing the last call you placed on hold Scan Calls on Hold e To scan your held calls and retrieve a specific one 1 REPEATEDLY PRESS HOLD to scan held call list 2 PRESS TAP to retrieve call June 03 Comdial 21 Answering Calls 2 5 Call Pickup The Impact system offers three distinct methods to answer incoming calls that ar
34. RNS CNF d I wa 1 ey To lo Drop Uut ot To Remove a Caller Eg ra AO From Conference A lt _ Other a Select Line Button sl and Disconnect Line Conference Call Management 4 3 Call Forwarding 4 3 1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone To remind you that your calls are being for warded your telephone will sound a short ring burst each time the system forwards a call 4o Comia June 03 Large Screen Display Speakerphone User s Guide You can forward calls that ring at your telephone but receive no answer this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave e To forward your calls 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT Call Forwarding 4 SELECT Call Forwarding Reminder Alert LCD Messading 5 Choose one of the following call l a Ring Tone q forwarding options e SELECT Forward All to ERIT PREV HERT forward all calls e SELECT Forward Personal to en forward prime line and Selecting Call Forwarding intercom calls e SELECT Forward RNA All to forward all calls that ring at your station but receive no Forward All answer after a programmed Forward Personal number of rings Forward RNA All Forward RNA Personal e SELECT Forward RNA CFOS Personal to forward your EXIT
35. TDoe Ext 1234 1 PRESS line button of the held call with winking green light or INTERCOM for intercom CA A WA j call held or PRESS TAP 2 SPEAK toward telephone or LIFT handset if privacy is desired Note Unless you use your HOLD button to scroll through the calls on hold TAP always retrieves the last number placed on hold regardless of whether you have line appearance for the line on which the call is holding With an exclusive hold condition you must pick up the held call at your telephone no other telephone has access to the call e To place a call on exclusive hold PRESS HOLD twice e To retrieve exclusive hold 1 PRESS line button of held call with winking green light or PRESS TAP 2 SPEAK toward telephone or LIFT handset if privacy is desired June 03 Comdial 19 Answering Calls BR UO N e 20 The installer can add a directed Ak WN After a call has been on hold for the period of time set by the installer of your system the system causes four quick hold recall tone bursts to sound at your telephone the flash rate of the line button becomes faster and the light becomes orange If the call is on exclusive hold it will revert to manual hold after the hold recall period If a held line is recalling choose one of the following ednocday 19 tban SELECT Hold to place the call Hold RCL J Doe on hold at your station and restart hold timer LIFT handset P
36. Transfer Call Waiting Tone Camp On CFOS Dist Ring Dial by Name Directed Station Hold Disable Station Disconnect Notifi cation DND inhibit over ride Feature Networking Support Type Originating Remote Feature Name Terminating Networking Feature Program Continued Both Support Parameters Feature DNIS passed Both Comdial Local dis Node across the Network play phones but must be enabled per node DSS BLF Both Comdial Across Net Node Sta work with tion limitations DTMF Signaling Both None Across Net work Enhanced Night Terminating None Across Net Node Mode work work Breauive overde Bom noe Group Listen Terminating None Across Net Node Sta work tion Hands Free Both None Across Net Node Sta work tion Hold Terminating Comdial Across Net Node Sta QSIG work tion Hunt Group can Terminating Comdial Across Net Node access Hunt group work across Network but members must be local to each other tion Incoming Call Both Comdial Across Net Node Routing work 126 Comdial June 03 GCA70349 Feature Networking Support Type Originating Remote Feature Name Terminating Networking Feature Program Continued Both Support Parameters Feature Intercom Number Local Node ing Intercom Speed Originating None Across Net Node Sta Dial Last Number work tion Dialed LCD Contrast Both None Local Sta Node Sta tion Only tion Li
37. a pause between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host sys tem that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing 8 DIAL number up to 16 digits long include and if needed 9 SELECT DONE to store the number 01254307894 10 REPEAT previous steps until all inet numbers are stored or SELECT gan EXIT 11 PRESS SPEAKER to end ENTER ERASE DONE Dialing a Speed Number 68 Comdiall June 03 Large Screen Display Speakerphone User s Guide 6 3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons several other features may be programmed by using their access codes The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone Access codes are listed in Appendix A Feature Access Codes found on page 97 To store a system feature access code Select Feature Location 1 SELECT OPTIONS Show Enets Locations 2 SELECT Programming Show All Locations 3 SELECT NEXT until Feature But Feature Level tonoption appears 4 SELECT Feature Button EST PREY 5 SELECT the programmable button at which you wish to store the fea LOA CAI LA ture remember if there is anything else p
38. ail work tion Trunk to Trunk Both Comdial Across Net Transfer work Voice Announce Terminating Comdial Across Net Node Sta Block work tion Serial WP Integra Across Net Hub and tion work VM VVP Across Net Hub and work VM 130 Comdial June 03 GCA70349 INDEX A Account Codes entering for incoming calls 86 entering for outgoing calls 86 activate CFOS 48 adjust the display contrast 4 adjusting the pedestal 2 All Call Paging 92 answer a park recall 51 answering a message 63 Answering Outside Calls 15 Automatic Dialing 33 Automatic Number Identification 28 Automatic Redial 79 Automatic Set Relocation 91 Auxiliary Jack compatible equipment 83 function 8 B Background Music 77 background music loudness levels 89 Background noise 2 Busy Lamp Field BLF Light displaying function button query 90 Button Query 90 button query 90 C Call Parking 50 Call Pickup 22 Call Transferring 52 Caller ID 28 Automatic Number Identification 28 Camping On 36 cancel call forwarding 46 cancel call waiting 38 cancel the automatic redial feature 81 CFOS 48 Conferencing 42 create a feature access button 73 June 03 D deactivate CFOS 49 Dial By Name 87 Directed Call Pickup 22 disable an auxiliary mode 85 Display Abbreviations 101 Do Not Disturb enabling disabling operation 78 function 78 drop a party out of a conference call 44 drop out of a conference call 43 DSS BLF Console Button Levels 96 DSS BLF
39. button next to the letter of the persons name whom you wish to call The LCD display shows the first existing name to match to the letters you selected or shows a No Name Match mes sage if the system cannot find a match Note All the names starting with the letters you selected will appear but they will not be in alphabetical order 82 3 SELECT NEXT to display the subsequent names in the index until 4 gt BR UO N e you reach the name you need HEAR confirmation beep Tracker page accepted or HEAR busy tone Tracker page not accepted PRESS SPEAKER to end To use Tracker to transfer a call to a park orbit for retrieval and transmit the calls park orbit code and caller ID information if available ANSWER call and SELECT Transfer DIAL extension number If the called station does not answer or is busy SELECT TRACK HEAR confirmation beep Tracker page accepted or HEAR busy tone Tracker page not accepted Comdiall June 03 Large Screen Display Speakerphone User s Guide 5 PRESS SPEAKER button to end Note Tracker parked calls will recall to your station after a pre programmed time out You can either place the call into another Tracker page orbit or retrieve the call To retrieve a call that you parked using the Tracker option 1 PRESS HOLD button to scroll your held calls display shows PAGE and extension number of each parked call 2 PRESS TAP to retrieve
40. ck CAMP allows you to camp on to a station The system calls you back as soon as the called station becomes idle or occupied Camp On Call Waiting CAMP when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on line for a reply Clear Feature CLEAR clears a currently active or engaged feature Do Not Disturb DND prevents other telephones from ringing your telephone Executive Override Executive Override allows overriding a call or a Do Not Disturb condition at another telephone Group Listen Group Listen allows others to hear a conversation over the telephone speaker while you use the handset or headset the distant party can hear only the conversation transmitted through the handset or headset microphone Headset Headset allows you to use the Headset Meet Me Meet Me provides the capability for you to page with the instruction to meet you on line Message Wait Message Wait allows you to be notified that there is a message waiting Page Zone Page Zone provides one button access to paging Park Orbit Park Orbit parks calls in preselected park orbit Pick Up Direct Pickup Direct allows you to pick up a call ringing elsewhere in your system Pick Up Group Pickup Group allows you to pick up a call ringing in your group Privacy Release Privacy Release allows other telephones which share a line appearance for current call to join Comdiall June 03 Large Scr
41. com call on hold e Stores pauses in number sequences during programming e If available scrolls through LCD response messages e If multiple held calls feature is available scans or scrolls through calls placed on hold when hold light is flashing Interactive Buttons located below alphanumeric display e Provide quick and easy access to system features e Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM e Selects an intercom line e Allows you to initiate many of the telephones features Mute Button MUTE e Keeps the person on the line from hearing your conversation e Allows reply to a Subdued Off Hook Voice Announcement SOHVA Direct Station Select Busy Lamp Field DSS BLF Programmable Buttons e Allow you to store numbers for automatic dialing functions e Allow you to store telephone extension numbers for Direct Station Selection DSS e May be programmed as a feature button e May be designated a line button by your system installer 10 Comdiall June 03 Large Screen Display Speakerphone User s Guide Shift Button SHIFT Allows you to enter a second tier for storing and or automatically dialing speed dial numbers That is you can store two speed dial numbers at every programmable button locationone in the regular tier and one in the second tier You activate the shift function by pr
42. de e There are four ringer loudness levels plus an off position Set these levels as follows While your telephone is on hook and idle PRESS the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting Note If you set the ringer to the OFF position your telephone will sound a short ring burst once for each call you receive at your station while the ringer is off e There are eight speaker loudness levels Set these levels for the current call as follows While on a call and in speakerphone mode PRESS the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire 88 Comdiall June 03 Large Screen Display Speakerphone User s Guide e There are at least eight handset loudness levels that you can set for the current call as follows While on a call and in handset mode PRESS the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire Note When the call ends the system resets the loudness of all future calls to the programmed default setting For instructions in setting your speakerphones default volume see the next section of this chapter e There are eight headset loudness levels that you can set for the current call as follows While on a call and in headset mode PRESS the VOLUME UP or VOL UME DOWN button once for each change in lou
43. diall June 03 Large Screen Display Speakerphone User s Guide 1 3 Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system intercom calls and outside lines Remember that when dialing an outside number you must first select a line to connect your system to the local exchange e When you hear outside ringing long bursts 1 PRESS flashing line button 2 SPEAK toward telephone or LIFT handset if privacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone or LIFT handset if privacy is desired e To dial an outside number manually 1 PRESS INTERCOM 2 DIAL 9 or PRESS other line button to select line See Line Groups in the system specific Features chapters for more information on selecting an outside line 3 LISTEN for dial tone 4 DIAL number 5 LIFT handset if privacy is desired To dial an intercom number manually PRESS INTERCOM DIAL extension number called telephone will ring or tone will be heard 3 SPEAK toward telephone or LIFT handset if privacy is desired NK me June 03 Comdial 7 Getting Started 1 4 Understanding the Basic Functions Your speakerphone provides many versatile features for your use These features are explained in terms of what they allow you to do Alphanumeric Display Liquid Crystal DisplayLCD e Displays time day date
44. dness that you desire e There are eight group listening loudness levels Set the level for the current call as follows While on a call and in the group listening mode PRESS VOLUME UP or VOLUME DOWN button once for each change in loudness you desire e There are eight background music loudness levels To set the level While background music is on at your station PRESS VOLUME UP or VOLUME DOWN button once for each change in loudness you desire This level remains set for background music until you change it again even if you turn off the feature and then reactivate it June 03 Comdial 89 Other Advanced Features 7 9 2 MUTING YOUR SPEAKERPHONE By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are using the handset or the speaker e To mute your station PRESS MUTE mute function and light turn on You can still hear the distant party but he or she cannot hear you e To speak to the distant party PRESS MUTE again mute function and light turn off 7 10 Programmed Button Display 7 10 1 BUTTON FUNCTIONS DISPLAY BUTTON QUERY You can cause the display to identify the function of each button on your telephone e To button query your telephone 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the Button Query option appears 4 SELECT Button Query 5 PRESS the button in question 6 READ the displayed
45. dued Off Hook Voice Announcements SOHVA and will refuse any attempted SOHVAs e To block unblock all voice announced calls SELECT OPTIONS 2 SELECT Programming 3 SELECT Voice Announce Block 4 SELECT ON interactive button to block or OFF to unblock 5 SELECT EXIT to end p lt Backaround Music OFF Voice Announce Block OFF Do Not Disturb FF Contrast Level 4 EMIT PREU EMIT wa w A INCOMING a SOHVA ie Gi 2 F Se Your SOHVA RESPONSES SOHVA Station Delivering a AA Station Select and Hold REPLY VERBAL mm While Speaking Select MSG And iiai Choose Message To Deliver Select BLOCK BLOCK ie Disconnect June 03 Comdial 27 Answering Calls 2 8 Caller ID Automatic Number Identification When installed by system programming the Caller ID feature allows you to view incoming call numbers before you answer them Incoming call numbers flash in the left half of the LCD If the name of the calling party is available it will display in the second half on the right side of the LCD If you answer the call the number appears steady in the left half of the LCD The system also stores numbers that ring on your line but receive no answer The system indicates that it has stored ring no answer numbers by causing the programmed Caller ID CID light on your telephone to flash Pressing the CID button allows you to view the stored numbers one at a time Pressing the programmed SAVED NUMBER REDIAL but
46. e ere EAL PREY NERT The next time your telephone rings you will hear the new ring tone 1 2 5 SETTING VOLUME LEVELS The volume control on your tele phone is a multipurpose control you can use to set the volume loudness of the ringer the speaker and the handset There are four ringer loudness levels plus an off position e To set the ringer loudness level 1 While your telephone is on hook and idle PRESS the VOL UME UP or VOLUME DOWN button once for each change in loud ness you desire The ringer sounds once for each change as an example of the current setting June 03 Comdial 5 Getting Started 2 SELECT SAVE to end NOTE If you set the ringer to the OFF position your telephone sounds a short ring burst once for each call you receive at your station e To set the speaker and handset loudness levels 1 PRESS INTERCOM button 2 PRESS the VOLUME UP or VOLUME DOWN button once for each change in speaker vol ume that you desire 3 SELECT SAVE 4 LIFT handset 5 PRESS the VOLUME UP or VOLUME DOWN button once for each change in handset vol ume that you desire 6 SELECT SAVE NOTE When a call ends the system resets the speaker and hand set volume of all future calls to the programmed setting For instructions in setting your speakerphones default volume see Volume Control section in the system specific Other Advanced Features chapter on page 77 6 Com
47. e ringing at other stations 2 5 1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group e To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL 4 3 SPEAK toward telephone or LIFT handset if privacy is desired 2 5 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s extension number e To answer a call that is ringing at any telephone in the system PRESS INTERCOM DIAL 4 DIAL extension number of ringing telephone SPEAK toward telephone or LIFT handset if privacy is desired BR U N e 22 Comdiall June 03 Large Screen Display Speakerphone User s Guide 2 6 Pickup For Monitored Stations Your telephone may have the personal intercom number of another telephone appearing at a programmable button location You can use the light associated with this button to monitor the status of that tele phone and you can press the button to make a call to that telephone if you wish The associated light is known as the Busy Lamp Field BLF light and the button is known as the Direct Station Select DSS button If the installer arranged for your telephone to have the station monitoring feature the BLF light shows activity status at the monitored tele
48. eceiver The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller p SPEAK into handset Distant RELEASE REPLY after SELECT Message To respond to a SOHVA z verbally Wednesday 19 136am SELECT and HOLD REPLY J Doe Ext 321 Calling party cannot hear your response response 1s complete to return to BLOCK MEG REPLY distant party To respond to a SOHVA nonverbally through Response Messaging SELECT one of the messages Vaceaceu 19 Uiceu appearing in your LCD by 1 Doe Ext 321 Calling SELECTING the correspond ee a ing interactive button Mes sage appears in the display of the telephone making the SOHVA HUMLD TKIEG CONTINUE your current call TAD Ww wa with distant party SOHVA caller is automatically discon nected from your telephone June 03 Comdial 25 Answering Calls e To respond to a SOHVA by blocking see Voice Announce Blocking for more information SELECT BLOCK when you hear SOHVA tone SOHVA call is dis connected Note A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA 26 Comdiall June 03 Large Screen Display Speakerphone User s Guide 2 7 2 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available you can prevent voice announcements from sounding over your telephone speaker if you wish This feature also blocks Sub
49. ed Num ber Remote Station Disable INTERCOM 05 INTERCOM 05 extension number extension number Response Message INTERCOM 6 button 01 to 30 Service Observing INTERCOM 03 extension number Speed Dial Station Keypad 1 2 3 4 5 6 7 8 9 or 0 Speed Dial System 100 to 599 pe Speed Dial Program INTERCOM ming Station Lock INTERCOM 04 code Volume Save INTERCOM 7 Pe Voice Announce Block INTERCOM 2 INTERCOM 2 June 03 Comdial 99 Feature Access Codes Note The dialing codes provided in this quick reference guide are default values Your system installer has the ability to renum ber these codes The following table details several unique dialing codes that are only applicable to single line proprietary and industry standard telephones FeatureEnable Code Pick Up Last Line 08 Pick Up Last Line 08 Broker s Call 7 Speed Dial Access Code Dial Saved Number 09 100 Comdial June 03 GCA70349 Display Abbreviations APPENDIX B DISPLAY ABBREVIATIONS This chart identifies the interactive button abbreviations that appear in your display ACCT Account Codes Stores a button that enables account code entry ALERT Set Reminder Sets two reminder alerts that will sound at your station at specified times All Calls Forward Route all of your calls to a different station location ANS Answer Answers any call ring ing at your station Auxiliary Pager St
50. een Display Speakerphone User s Guide Response Messaging Response Messaging allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone Saved Number Redial Saved Number Redial redials the last number saved Service Observe Service Observe allows you to monitor a conversation or activity at another telephone in an undetected manner Tracker Paging System Tracker Access allows you to enter tracker pager numbers pickup a tracker page and either enable and or disable a pager number Voice Announce Block Voice Announce Block blocks voice announcements Volume Save Volume Save allows the preset volume level to be saved Programming of the feature access buttons may require several selec tions involving many LCD screens If an abbreviation used is not familiar to you consult Appendix B Display Abbreviations on page e To create a feature access button 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the Feature eee oa Button option appears ae mig ec vou All Locations 4 SELECT Feature Button Feature Leyel 5 SELECT the Feature Level interac tive button to toggle between 1 and 2 6 SELECT one of the three options e Show Empty Locations green lights e Show All Locations red lights Select Feature Locatia JELET FESLUPE LOCALO L wl ia wl e Feature Level 7 SELECT the button you want to assign as a feature button
51. em attendant stores for everyones use system speed dial numbers e To automatically dial a number stored at one of the programmable buttons on your station choose one of the following PRESS programmed speed dial button or PRESS SHIFT and programmed speed dial button e To speed dial a personal speed dial number While on hook DIAL speed dial number on dial pad 0 to 9 June 03 Comdial 33 Making Calls e To speed dial a system speed dial number While on hook DIAL and system speed dial number Note If you are already on a line you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad Also if a speed dials preselected line is in use the speed dial will not engage Note On some systems due to programming action the avail able system speed dial codes are 100 299 and 100 599 DSS BLF Button PRESS button of desred dation Keypad to dial directly DIAL desired number for personal speed dial OR DIAL and number for systern speed dial ow Speed Dialing Options 3 4 Redialing For instruction on using your systems Automatic Redial feature see page 79 in the Other Advanced Features chapter 34 Comdiall June 03 Large Screen Display Speakerphone User s Guide 3 4 1 REDIAL LAST DIALED NUMBER e To redial the last dialed number 1 PRESS SPEAKER or HANG UP handset to disconnect current ring ing or busy t
52. er can only function in half duplex mode Full Duplex Speakerphone Character istics The Impact SCS 8412F speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8412F will operate in either full duplex or half duplex mode depending on the current line conditions For example satellite calls or calls with a delay involved may prevent the telephone from oper ating in full duplex mode At the beginning of each call the telephone must perform a speech training test To achieve optimum performance from the full duplex speakerphone Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to train itself Note that during the speech training test the speakerphone is oper ating in half duplex mode June 03 Comdial 117 Speakerphone Characteristics Depending on the telephone line conditions and the type of speaker phone at the other end it may not be possible for the 8412F to operate in full duplex mode If the speakerphone at the other end is a half duplex speakerphone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing the 8412F from operating in full duplex mode Note Pressing any button mute hold etc on the speak
53. ercom call 3 DIAL code for park orbit 910 to 999 for orbit 1099 4 Remember the code for later use or make it known to those who need to know it in order to retrieve the call e To park a call using a programmed PARK button While on the call PRESS the programmed PARK button the system places the call in a preselected park orbit and lights the PARK light e To retrieve a call that was placed on hold in the system parked 1 PRESS INTERCOM 2 DIAL 3 DIAL code for orbit 910 to 999 for orbit 1099 or PRESS pro grammed PARK button 4 5 2 HANDLING PARK RECALLS When a parked call times out of the system it returns to your tele phone in the form of a park recall you hear four short tone bursts at 12 second intervals 50 Comdiall June 03 Large Screen Display Speakerphone User s Guide e To answer a park recall SELECT Answer The call will then connect to your station e To place a park recall on hold at your station Wednesday 19 1136am SELECT Hold After the call PUN ee BN remains on hold for a period of time it rings back to your telephone as a hold recall PARK HOLD AMS e To re park a park recall and restart the park timer 1 ANSWER RETRIEVE call A Park Recall 2 SELECT Park the system places the call back in its original park orbit where it remains until it is answered or recalls again Your me gt SL A A 7 ifthe Parked Call no o C A Is Not Answered
54. erphone while in full duplex mode causes the system to perform the speech training test again For example if you press MUTE while in full duplex mode when you release the call from mute the system will perform the entire speech training test again 118 Comdial June 03 GCA70250 Attendant Manaul Speakerphone User Guidelines Both parties can not talk at the same time You must wait for silence out of your loudspeaker before talking You must stop talking to hear the other party Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the telephone on a hard surface and away from table edges Do not place the telephone i
55. es of the Common Code Based DXP DXP Plus and FX System Answering Calls Making Calls Nonverbal Messaging Programming 2 3 4 Advanced Call Handling 5 6 7 Other Advanced Features Following the advanced feature descriptions are two reference tables a glossary that defines many general phrases and abbrevia tions which may not be familiar to users tips on speakerphone use for the new user described in Appendix D and all feature sets available for the DXP DXP Plus and FX systems Appendix A Appendix B Appendix C Appendix D Appendix E Quick Reference Guide Display Abbreviations Glossary Speakerphone Characteristics Feature Networking Support Finally at the end of the publication an index provides a detailed reference to the feature locations June 03 Comdial i NOTES Comdial June 03 Large Screen Display Speakerphone User s Guide TABLE OF CONTENTS 1 GETTING STARTED sisicestasccicicccdeiiclocgeatendeeaiiciceeaieenieeciies 1 LI Wel OTIC enes E OS l 1 2 Setting Up Your Speakerphone ccccceseeeeeeeeeeeeees l 1 2 1 Positioning Your Speakerphone ccccceseeeeeeeeeeees 2 1 2 2 Using Your Speakerphone ccccccssseseseeeeeeeeees 3 1 2 3 Setting Display Contrast 0 0 0 ccceeseeeeeeeeeeeeeeees 4 1 2 4 Setting a Personal Ringing Tone cc cc ceeeeeeeeeeeeees 5 1 233 Setting Volume Levels ic cetesiesanssdeelatiuearncetuanaiee 5 1 3 Answering and
56. essing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier Speaker Button SPEAKER e Turns your speaker on or off e Disconnects a call when you are on a hands free call e Ends or cancels programming Tap Button TAP e Recalls dial tone or generates a hookflash e Retrieves held calls or last call placed on hold e Places flash while programming speeddial number Transfer Conference Button TRNS CONF e Transfers calls e Sets up conference calls Volume Control VOLUME UP or VOLUME DOWN Regulates the volume of the ringer speaker handset headset background music and group listening mode June 03 Comdial 11 Getting Started 1 6 Your Speakerphones Display Lights The lights LEDs on your LCD speakerphone indicate the status of lines features and intercoms Busy Lamp Field BLF lights next to a Direct Station Select Busy Lamp Field or DSS BLF programmable button e Steady red station is in use e Flashing red station is receiving a call e Winking Fluttering red message waiting light set for you by station associated with that DSS BLF button Next to a line button e Steady green this is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered
57. f buttons quadrupling the consoles button capacity The four buttons at the bottom of each console allow you to select which button level is currently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level 1 the next button activates level 2 etc A light beside the appropriate button lights to indicate which level is currently active Level access bittors Level access button 96 Comdiall June 03 GCA70349 Feature Access Codes APPENDIX A FEATURE ACCESS CODES This chart provides you with a quick reference guide of the feature dialing codes If you wish you can detach these pages and keep them near your telephone to serve as a stand alone reference In the Feature Access Codes section on page 73 a method is described to program these codes to a button on your station ee boo a account code aca foeon SSS hendan Caine INTERCOM o Authorization Code INTERCOM 08 authorization code Automatic Callback and INTERCOM 6 INTERCOM 6 Call Waiting Background Music INTERCOM II or INTERCOM 1 12 Call Divert Station INTERCOM 55 extension number Call Forward Personal INTERCOM 51 INTERCOM 5 extension number Call Forward Ring No INTERCOM 54 INTERCOM 5 Answer All Calls extension number Call Forward Ring No INTERCOM 53 INTERCOM 5 Answer Personal Calls extension number Call Forward All Calls INTERCOM 52 INTERCOM
58. hen your new speaker phone arrives the system installer unpacks your speakerphone and connects the line to a system jack The following sections describe a few initial adjust ments that allow you to quickly begin making and ay answering calls with some Impact SCS 8412S Speakerphone of the most basic features June 03 Comdial 1 Getting Started 1 2 1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features When using your speakerphone the microphone and loudspeaker are farther from you than when you use a handset Some positioning tips to consider include LIFT the telephone upward with one For the microphone to best detect your voice speak within three feet of 1t and face the speakerphone Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems or other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest positionflush against the pedestal T
59. ich EXIT PREU will continue until acted upon If you are not at your station to hear the alert CA l k J when it sounds your telephones ring tone changes to the alert tone for every incoming call until you respond to the alert e To respond to an alert after it sounds choose one of the Wednesday 19 ilgam following Alert 400 AM CLEAR 1 SELECT CLEAR to turn off the alert 2 SELECT SET to reset the alert for the same time the following day UMATL OPTIONS 6 5 Response Message Button You may program a RESPONSE MESSAGE button which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer To store a fixed RESPONSE MESSAGE button delivers the same message each time it is pressed 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT NEXT until the Feature Button option appears June 03 Comdial 75 Programming 76 4 SELECT Feature Button SELECT the programmable button you wish to use as a response mes sage button 6 SELECT NEXT until the Response Message option appears 7 SELECT Response Message SELECT from the list of displayed messages SELECT NEXT to scroll through the list of messages If you use the Back at or Call options add to them as follows e For Back at message dial the code for the time numbers and c
60. information display will hold for few seconds before the telephone returns to idle Speeddial 90 Comdiall June 03 Large Screen Display Speakerphone User s Guide 7 10 2 STATUS OF BUSY LINES AND STATIONS BUSY DSS BLF BUTTON INQUIRY You can use this feature to identify the station that is busy on a line or the line on which a station is busy e To identify the station that occupies a busy line 1 PRESS DSS BLF button for busy line 2 READ your display for intercom number of station that is busy on line e To identify the line that a busy station occupies 1 PRESS DSS BLF button for busy station 2 READ your display for the busy stations line number 7 11 Automatic Set Relocation If your installer has equipped your system with automatic set relo cation when you move your telephone to a new location the system gives you a choice through a display prompt as to whether you want to keep your previous programming or use the programming in the new location e To maintain the extension number and programming features from the old location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light and PRESS HOLD while the light is still flashing your telephone immediately assumed the fea tures from the previous location Note If you do not select a button after installing the telephone the system automatically defaults to the programming from the previous location
61. ion extension numbers TRNS CNF A fixed feature button that allows you to transfer outside calls and set up conference calls June 03 Comdial 115 Glossary U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Conference After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connection with the remaining parties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system 116 Comdial June 03 GCA70250 Attendant Manaul APPENDIX D SPEAKERPHONE CHARACTERISTICS When using your speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened When microphones and loudspeakers are close together such as in a speakerphone additional amplification typically generates a ringing sound public address systems do this if the volume is too high or the microphone is too close to a loudspeaker Note The 8412F speakerphone can function in the full duplex or half duplex mode Both sets of guidelines are applicable to the 8412F the 8412S howev
62. ll hear the do not disturb tone and your telephone will remain in DND until you disable the feature described above 6 SELECT EXIT OM A W N 7 4 Automatic Redial If your station has the multiple automatic redial feature enabled you can place up to ten numbers in your telephones redial queue Note The AUTOMATIC REDIAL button described in the follow ing steps must be programmed by your system installer or atten dant Individual users DO NOT have access to programming of this feature June 03 Comdial 79 Other Advanced Features 80 p U N a While on the call SELECT Auto To use the automatic redial feature to redial a busy or unanswered number Wednesday 19 Lsbam Redial or PRESS the AUTOMATIC REDIAL button programmed by your installer The system repeatedly dials the number until you cancel the feature or the system has dialed the number m a preprogrammed number of times Initiating Auto Redial determined by your system installer The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing IF your installer has enabled answer supervision on your line the sys tem automatically cancels automatic redialing and turns the AUTO MATIC REDIAL light off IF answer supervision is NOT enabled SELECT Auto Redial or the programmed AUTOMATIC REDIAL button while on the call to can cel automatic redialing IF your system in
63. lls You can manually dial a number over any telephone line you select Or if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone the system automatically selects a line for use when you lift the handset or press the speaker button e To dial an outside number manually 1 PRESS INTERCOM and DIAL Ore euler Wednesday 19 ilan 2 LISTEN for dial tone E 3 DIAL number Dial Number 4 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system Outside Dialing Display e To dial an outside number using your prime line 1 PRESS SPEAKER or LIFT handset if privacy is desired Outside line is automatically selected 2 LISTEN for dial tone LCD displays Dial Number 3 DIAL number June 03 Comdial 31 Making Calls 3 2 Making Intercom Calls There are two methods for making an intercom call One causes the called telephone to ring tone first The other causes your voice to sound out at the called telephone voice first Your installer can set the system to deliver either tone first or voice first calling Note The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS BLF button again e To manually cause the o
64. mdial 105 Display Abbreviations Notes 106 Comdial June 03 GCA70349 Glossary APPENDIX C GLOSSARY A Account Code A group of numbers up to 16 digits in length entered by station users during incoming or outgoing calls the system uses account codes to identify the calls by category or special grouping for call accounting purposes All Call Paging Paging through the intercoms of all stations in the system Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes June 03 Comdial 107 Glossary Automatic Route Selection ARS ARS allows the system to automatically select the least costly line group available to a station to route a call The system modifies the dialed number if needed to match the selected line group ARS makes routing decisions which lines to route a call over if and how to modify a number and costing information ba
65. n or OD edresday 19 Lina 2 SELECT Transfer to initiate a Hold Siau Liten transfer to another station then Tpancter Pencrd dial the station number canenceea announce the call or hang up to complete the transfer or J Doe Ext 1234 3 SELECT Conference to initiate a conference call G wa wo 4 SELECT Group Listen to acti vate the speaker while using the Selecting Hold Transfer or handset or headset so a group Conference can listen to the conversation but not interact with the calling party 5 SELECT Record to record the call Gf VMAIL is installed 16 Comdiall June 03 Large Screen Display Speakerphone User s Guide 2 2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another Your station receives intercom calls in one of two ways depending upon system programming In a voice first setting a short tone 1s followed by the caller s voice heard on the speaker With a tone first setting the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer the call As with an outside call your LCD screen displays the line number of the incoming call e g L123 and any caller ID information that the ringing line is programmed to receive e When you hear an intercom tone followed by a caller s voice SPEAK toward the telephone to answer or LIFT handset if pri vacy is desired e When you hear intercom ringing two sh
66. n corners or enclosures Do not let obstructions come between you and the microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches June 03 Comdial 119 Speakerphone Characteristics e In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation e When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simultaneously thus blocking out both voices Half Duplex Speakerphone Guidelines Note The speakerphone user guidelines in this section do not apply to the Impact SCS 8412F when it is operating in full duplex mode However when the 8412F is in half duplex mode or in speech training mode the following guidelines are applicable These guidelines are also applicable to the 8412S whenever it is in speakerphone mode e Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment e Speak slightly louder than normal and in a clear voice For the micro
67. ncoming calls Incoming calls are designated with an I next to the number and outgoing calls are designated with an O e To view the call log 1 SELECT OPTIONS 2 SELECT Call Log The LCD displays the last 10 Internal Hal bu Name phone numbers you dialed or the iil T hae numbers that called you if you ini have caller ID Incoming calls are Call Log designated with an I to the left of EMIT the number and outgoing calls are designated with an O AD A 3 To scroll through the lists of num bers press the NEXT or PREV buttons 4 To display the time of a call press the corresponding button to the right of the LCD 5 Press EXIT when you are done 7 14 IMIST Module Impact SCS 8412F and 8412S speakerphones equipped with the optional IMIST module can support an IST device modem FAX machine industry standard telephone etc in addition to the LCD speakerphone Depending on system programming the IST device may be used to make outgoing calls and receive incoming calls The functionality of the IMIST module depends on the type of system you are using June 03 Comdial 93 Other Advanced Features The IMIST module functions on a DXP system with the appropriate digital station board but the IMIST module will not have its own extension number and will not function simultaneously with the speakerphone e On a DXP Plus system the IMIST module functions simultaneously with the speakerphone and has i
68. ne Group Both Local or Node Network Channels Line Names Both Across Net Node work None Local Node Sta Lock Both tion Mark Both Local Node Sta tion Message Deposit Both Local Node Sta tion Message Waiting Terminating Across Net Node Sta work tion Music Background Both Local Music On Hold Both Operator Network Both Operator Node Both June 03 Comdial 127 Comdial Comdial QSIG None None None Comdial Comdial None Across Net Node Sta work tion Across Net Hub work None None Comdial Comdial None Local Local Feature Networking Support Type Originating Remote Feature Name Terminating Networking Feature Program Continued Both Support Parameters Feature Personal Ring Tone Terminating None Local Sta Node Sta tion Only tion Prime Line Originating None Local Node Sta tion tion Query button Originating None Local Node Sta tion tion Quick Transfer Terminating Comdial Across Net Node COS work with limitations Recall Call Forward Across Net Node Sta work with tion limitations Recall Timing Terminating Comdial Across Net Node Hunt Group QSIG work Record Both Comdial Across Net Node Sta work tion Ring Monitoring Terminating Comdial Local Node Sta tion Serial Transfer Terminating Comdial Local QSIG Service Observe Originating None Local Node Sta tion Shift for Speed Both None Across Net Node Sta Dials
69. ng Line e To deactivate CFOS choose one of the following SELECT CLEAR Wednesday 19 liigan e To join an active CFOS call CEOS Iten CLER from the CFOS enabled station Note flashing HOLD light indicat ing active CFOS call and press UMAIL OPTIONS TAP Join CFOS forwarded party and CFOS destination in a confer AD Ww WA ence call Deactivate CFOS Comdial has taken reasonable steps in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudulent access or use or unaccounted for access or use and therefore Comdial disclaims any and all liability and makes no warranty express or implied relating to unauthorized or fraudulent access or use or unaccounted for access or use June 03 Comdial 49 Advanced Call Handling 4 5 Call Parking 4 5 1 PARKING A CALL You can place an intercom or outside call on hold in the system so that it can be answered from any station even though it may not have a line appearance for the call You accomplish this by placing the call in one of many park orbits where the call remains until it is answered e To park a call in orbit 1 While on the call PRESS INTERCOM and DIAL or 2 PRESS TRNS COME if int
70. o access a line at any time no other station has access to the line unless the user makes it available through conferencing Programmable Buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone Switching Changing from pulse rotary dial signals to tone DTMF signals June 03 Comdial 113 Glossary Q Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back R Response Messaging Responding non verbally to a calling station by pressing a pro grammed button that sends a message to the calling station s display Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another Service Observing Class of service programming option allows users to enter an in progress call in an unannounced muted mode to monitor the call Speed Dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user o
71. o adjust the pedestal GRASP the rear of the pedestal base Teepe firmly with one hand and LIFT the oA Fist Noe rear portion of the telephone upward oTa with your other hand Third Notch Tey i For Highest Position hand and RAISE the telephone sup porting arms upward with your other se hand Notice there are three sets of notches under the telephone corre sponding to the three positions avail able Comdiall June 03 Large Screen Display Speakerphone User s Guide 3 When the telephone is at the desired height SELECT the closest pair of notches and INSERT the supporting arms in the notches PRESS DOWN slightly on the telephone until you feel the supporting arms snap into place Also remember as with any piece of electronic equipment your tele phone may be damaged by contact with liquids Please try to place the telephone in an area that is free from the danger of spills 1 2 2 USING YOUR SPEAKERPHONE e To manually place a call using your speakerphone 1 PRESS INTERCOM or line button 2 DIAL the number 3 When party answers SPEAK toward the telephone e To automatically dial a number using your speakerphone PRESS the preprogrammed speed dial or DSS BLF button and SPEAK toward the telephone when your party answers e To answer a call with your speakerphone 1 PRESS the INTERCOM or line button with flashing red or orange light 2 SPEAK toward the telephone to answer the call 3
72. olon from dialing codes table For example dial 0001290405 for time 01 45 e For the Call message dial the code for telephone number where you can be reached For example dial 090708150202 0000 for number 978 2200 REPEAT steps 5 through 8 for other features or SELECT EXIT to end programming Comdiall June 03 Large Screen Display Speakerphone User s Guide 7 OTHER ADVANCED FEATURES 7 1 Background Music If the telephone system supplies background music you can turn it on at your LCD speakerphone while on hook and idle The system automatically turns background music off during calls and voice announcements e To turn the music on 1 SELECT OPTIONS 2 SELECT Programming 3 SELECT Background Music HackSround Music 4 SELECT Background Music inter Voice Announce Block active button and toggle between 1 Do Not Disturb or 2 Contrast Level 5 SELECT EXIT 6 ADJUST music volume with the volume buttons To turn the music off SELECT OPTIONS SELECT Programming SELECT Background Music SELECT Background Music interactive button and SELECT OFF SELECT EXIT nA BW NY 7 2 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button June 03 Comdial 77 Other Advanced Features e If your system has line groups access them as follows 1 PRESS INTERCOM 2 DIAL
73. om the interpretation of the informa tion contained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Com dial Inside Sales Department 106 Cattlemen Road Sarasota Florida 34232 Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possi ble as the combinations of accessories and features are too varied and extensive to insure total feature compatibility Accordingly some features identified in this publication will not operate if some other feature is acti vated Comdial disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publi cation to the contrary Comdial makes no representation herein as to the compatibility of features GCA70349 05 06 03 Printed in U S A COMDIAL
74. om the redial queue 3 SELECT Auto Redial or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing 7 5 Tracker Paging System When installed with your system the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers Along with the parked call message the system parks the call in orbit for retrieval by the paged party The type of message that the system delivers either alphanumeric or numeric only is dependent upon the Tracker pager model in use at the station When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed the system gives these callers the option of either leaving a message or tracking the person that they are calling June 03 Comdial 81 Other Advanced Features U To track a called party after receiving a ring no answer MAKE an intercom call to someone and RECEIVE no answer SELECT TRACK HEAR confirmation beep Tracker page accepted or HEAR busy tone Tracker page not accepted PRESS SPEAKER to end To track a called party without e first calling them Wednesday 19 ilS an PRESS INTERCOM and DIAL 8 Callback DIAL extension number or SELECT Message the LIST NAMES interactive button The LCD display shows several let ters beside each interactive button SELECT the interactive
75. on Select Stores a personal inter com number at a DSS button EXIT Exit Selection Ends a current program ming session Speed Dial By Name Selects speed dial num bers to access through the dial by name inter face FEAT Feature Presents several differ ent features you can store at programmable buttons for later use GPLSN Group Listen When chosen as a fea ture stores a button that enables loud speaker broadcast of distant party s voice HDSET Headset When chosen as a fea ture stores a button that enables headset opera tion HAVE HOLD Ask Caller To Hold Send a non verbal response to a SOHVA caller so he or she will know to place the out side caller on hold LIGHT Light contrast Makes the LCD screen lighter MSG Message Turns on message wait ing light at another sta tion June 03 Comdial 103 Display Abbreviations Background Music Turn on the background music at your station When chosen as a fea ture stores a button that enables the function NEXT Next Display Shows the next display No Answer Forward Forwards calls that ring at your station but receive no answer OPTIONS Options Selects interactive but ton features OVER Override Overrides either a do not disturb condition or a busy signal at a station you have called PAGE Paging Zone When chosen as a fea ture stores a button that provides one button access to paging PARK Park Orbit When chosen as a fea ture st
76. on you designated Las Answer Voice Mal June 03 Comdial 47 Advanced Call Handling 4 4 Call Forward Outside System CFOS If enabled by your installer the Call Forward Outside System CFOS feature allows you to forward incoming or transferred line calls to telephone numbers outside the system SELECT OPTIONS SELECT Programming SELECT NEXT SELECT Call Forwarding SELECT CFOS SELECT NEXT CHOOSE a type of CFOS by SELECTING the top right hand interactive button to scroll through the list of call types NYHA Nn BW NO e SELECT Line for prime line calls e SELECT Line Group for and dial access code for outside calls e SELECT Prime Last Line for the last line used for prime calls e SELECT ARS for calls utilizing the least costly line group available to route a call e SELECT ARS programmed number for selecting a programmed button for ARS calls 48 Comdiall To activate CFOS with your LCD speakerphone Forward All Forward Personal Forward RMA All Forward RNA Personal CFOS EIT PREV CFOS Type ARS 18042458026 ERIT PREV NEXT Choose CFOS Type June 03 Large Screen Display Speakerphone User s Guide 8 Follow instructions on LCD display and then SELECT DONE or do nothing and let previously selected Select Line destination remain in effect Select Line Grour 9 SELECT EXIT Select Prime Last Line Ares RRS 18042456026 EMIT PREV OFF Selecti
77. one 2 DIAL 3 LISTEN for ringing or busy tone over the telephone speaker 3 4 2 REDIAL PROGRAMMING STORING NUMBERS To permanently store a number youve just dialed choose one of these lecriezdas 19 Lisa methods Call Timer Call Cost Boue Uster Sae While the number is still ring ing SELECT MORE then SELECT Save 2 PRESS an unused programma ble button location e To store a number while you are on a call if available PRESS programmed SAVE NUMBER REDIAL button twice the display prompts you to dial a number p 2 DIAL the number that you wish to save the system immediately saves the number for later redial it does not dial it over the line you are on now e To redial the saved number 1 PRESS line button to select a line 2 PRESS programmed SAVE NUMBER REDIAL button system auto matically dials the number that you saved earlier June 03 Comdial 35 Making Calls 3 5 Camping On Busy Station Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone you can press a button that will cause the system to ring your telephone when the station is available This is called camping on at a station Please note that you can camp on to only one station at a time e To camp on at any busy station l 2 PRESS INTERCOM or SELECT Camp On Your telephone immediately hangs up When the station you llecdresday 19 l an
78. or HANG UP The transfer will ring at the called telephone Note Unscreened transfers ring at busy telephones and wait to be answered e If an unscreened transfer call is not answered and recalls to your telephone you can take one of the following steps RCL Li23 J Doe Ext 32 1 PRESS HOLD or SELECT Hold to place the call on hold at your tele Wednesday 19 iligan re SEHD HOLD AG 2 SELECT ANSWER to return to the niii ait Aw 3 SELECT SEND to retry the trans fer 4 6 3 OTHER CALL TRANSFERRING OPTIONS 4 6 4 HOT TRANSFER A hot transfer is a type of screened transfer This feature is useful for transferring calls to people who need to work in a hands free mode Once you announce the call and the system completes the transfer the person receiving the transfer can simply begin speaking toward his or her speakerphone to answer the call e To make a hot transfer to another telephone in the system 1 ANSWER call 2 PRESS TRNS CONF or SELECT Transfer the system automatically places the call on hold 3 DIAL extension number of the telephone to receive the transfer or PRESS DSS BLF button for that extension 4 ANNOUNCE call 5 PRESS TRNS CONF or SELECT Transfer 54 Comdiall June 03 Large Screen Display Speakerphone User s Guide 6 PRESS SPEAKER to disconnect if in speakerphone mode or HANG UP The person receiving the transfer then has the call 4 6 5 QUICK TRANSFER When the installer program
79. ores a button that provides one button parking of calls PCKUP Pick Up When chosen as a fea ture stores a button that allows you to pick up a call ringing elsewhere PERS Personal Route your personal intercom calls to a dif ferent station location PRIV Privacy When chosen as a fea ture stores a button that releases privacy for a current call QUERY Button Query Displays program sta tus of any button 104 Comdial June 03 GCA70349 Display Abbreviations RECON Reconnect Reconnect you to a transferred call RING Ring Tone Select different ringing tones SAVE Save Number Permanently saves last number you dialed When chosen as a fea ture stores a button that provides the function SDIAL Speed Dial Programs a number for one button calling Send Transfer Re transfers a previ ously transferred call that returned to your station Secure Off Hook Voice Sends a subdued off Announcement hook voice announce ment to another station SRC Music Source Selects which music source will supply back ground music TAKE MSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party VAB Voice Announce Block Inhibits your station from receiving a SOHVA Also blocks voice calls sent over the speaker When chosen as a feature stores a button that provides the function Available only on SCS8412FJ and 8412SJ models only June 03 Co
80. ores a button that selects auxiliary paging speaker operation through the auxiliary jack Auxiliary Recorder Stores a button that selects tape recorder operation through the auxiliary jack Auxiliary Ringer Stores a button that selects auxiliary ringer operation through the auxiliary jack ARDL Automatic Redial Redials a busy call once a minute for 10 minutes June 03 Comdial 101 Display Abbreviations BKSP Backspace While programming a speed dial number backspace erases an incorrect entry CALL Call Calls a station that turned on your message waiting light CAMP Camp On Has system call you when busy station becomes idle When chosen as a feature stores a button that enables the function CFWD Call Forward Forwards all of your calls to a different sta tion location When chosen as a feature stores a button that enables the function CALLBK I Will Call Back Respond to a SOHVA call with a non verbal message CLEAR Clear Features Stores a button that clears a currently active or engaged feature CLR Clear Cancels a call forward condition CONF Conference Establishes a confer ence DARK Dark contrast Makes LCD screen darker DISP Display Adjusts the contrast of your LCD screen 102 Comdial June 03 GCA70349 Display Abbreviations Do Not Disturb Makes your station appear busy to other sta tions When chosen as a feature stores a button that enables the func tion Direct Stati
81. ort bursts Wednesday 19 PRESS INTERCOM or Do Hot Disturb Divert SELECT Answer Answer Voice Hessasing 2 SPEAK toward telephone or LIFT handset if privacy is desired J Doe Calling 3 SELECT Do Not Disturb if you do not wish to answer the call at this time Nessades Note For more information on setting Do Not Disturb at your station see section titled Do Not Disturb Condition on page 78 June 03 Comdial 17 Answering Calls 2 3 Night Transferred Calls Line Access From Any Station The system attendant can transfer incoming calls to a particular station or stations for off hour ringing e If your telephone rings 1 PRESS line button with flashing light 2 LIFT handset to talk e When you hear loud ringing anywhere in the system 1 LIFT handset 2 PRESS INTERCOM 3 CHOOSE ringing zone e DIAL 65 through 68 to select ringing zone 1 4 e DIAL 69 to answer for any zone 18 Comdiall June 03 Large Screen Display Speakerphone User s Guide 2 4 Holding Calls You can place a call on hold and retrieve it later With a regular hold you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance e To place a call on hold ilg DIR m PRESS HOLD station button Ne j San or SELECT Hold interactive Hold Grour Listen button Transfer Record Conf erence e To retrieve a held call
82. phone e To monitor another telephone OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button e Off Station is idle e Flashing if enabled Station has an incoming call e On Station is busy Note If you do not have the station monitoring feature the BLF light shows just the following information Off idle On busy June 03 Comdial 23 Answering Calls e To call an idle monitored station or to answer one that is ringing 1 NOTE the BLF light condition 2 PRESS assigned DSS BLF button 3 SPEAK toward telephone or LIFT handset if privacy is desired Note If you place this call on hold or if you transfer it to another telephone the BLF light flashes a hold signal You can retrieve the call by pressing TAP li ingng telephone is within your designated calling group DIAL 4 1 If rs I ry F For any ringing telephone 77 Pint i E y oga a y i ge ae tp y y in lL ME a DIAL 4 extension code Your Ringing Station Station PRESS flashing DSS BLF button lf you have programmed a SSBF button for the ninging telephone 24 Comdiall June 03 Large Screen Display Speakerphone User s Guide 2 7 Receiving Subdued Off Hook Voice Announcements SOHVA 2 7 1 HANDLING AN INCOMING SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset r
83. phone to best detect your voice speak within three feet of it and face the telephone e Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice e Since the system takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied must may prevent the sound activated switches from operating properly 120 Comdial June 03 GCA70250 Attendant Manaul e Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches e If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party is in a noisy environment you may have to lift your handset to ensure a clear conversation When using your speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened J
84. r system calls numbers used and accessed by anyone in the system Station A single system telephone with an individual identity and feature set assigned by the programmer 114 Comdial June 03 GCA70349 Glossary Station Message Detail Accounting SMDA Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines This record provides information for accounting and traffic analysis studies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD telephone screen the various system alarms and the stations with which those alarms are asso ciated System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers T TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of service feature by which the system allows or denies out going calls to selected users over selected lines Tone Call A ringing intercom call Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to stat
85. re answered Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that estab lishes the basic operating parameters of the system and individual sta tions D Data Interface Unit DIU This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone IST device such as a FAX machine or answering machine Departmental Station Operation The operation of stations that are organized into departments Dial By Name This feature allows users to employ any two line display LCD speakerphone and its interactive buttons to search through an index of names locate a desired station name or system speed dial name and automatically call the located item June 03 Comdial 109 Glossary Digital Voice Announcing DVA The DVA is a line powered device that provides voice prompts for auto attendant and transfer or you can use it to enhance the operation of DISA and Tracker Direct Inward System Access DISA An enhancement option that allows outside callers to directly call a
86. rogrammed at this button the new programming will overwrite it For help in selecting a button SELECT SHOW EMPTY LOCA TIONS to display unused feature buttons green lights To display all feature buttons used and unused red lights SELECT SHOW ALL LOCATIONS 6 The speakerphone will now display a list of features which you can scroll through by SELECTING NEXT Recount Code 7 SELECT the feature you want to Auto Redial assign to the programmable button TN cetaw 8 REPEAT previous steps until all Call Forward Personal numbers are stored 9 SELECT EXIT 10 PRESS SPEAKFR to end I amp A WA CON ERIT PREV HEH June 03 Comdial 69 Programming e To clear a feature button assignment REPEAT the above procedure but SELECT EXIT once you have selected the feature button As you program numbers fill in the identification strips on your tele phone as well as these tables Speed Dial Numbers Features or DSS BLF Locations Programmable Buttons Personal Speed Dial Numbers Keypad Buttons 70 Comdiall June 03 Large Screen Display Speakerphone User s Guide 6 3 1 LCD FEATURE BUTTONS You can create feature access buttons to make operation easier To do this use the interactive buttons to select the feature you want to store and then store it on a programmable button see the instructions on page 73 e Account Code Account Code allows you to enter an account code for call record pu
87. rposes Auto Redial Auto Redial allows you to redial the last dialed number Authorization Entry Code Authorization Entry allows you the mobility to use your class of service features prime line assignments and exception numbers on any telephone in the system Auxiliary Pager APAGE selects external pager operation through the auxiliary jack Auxiliary Recorder ARECD selects tape recorder operation through the auxiliary jack Auxiliary Ringer ARING selects auxiliary ringer operation through the auxiliary jack Background Music MUSIC allows you to enable or disable background music also allows you to choose from two preprogrammed music sources Call Forward All Call Forward All allows you to forward all of your calls to another telephone Call Forward Outside System CFOS allows you to forward incoming or transferred calls to telephone numbers outside the system Call Forward Personal Call Forward Personal allows you to forward all of your prime line calls to another telephone Call Forward Ring No Answer All Call Forward RNA All allows you to forward all calls that ring at your station but receive no answer after a preprogrammed number of rings June 03 Comdial 71 Programming 72 Call Forward Ring No Answer Personal Call Forward RNA Personal allows you to forward all prime line calls that ring at your station but receive no answer after a preprogrammed number of rings Camp On With Automatic Call Ba
88. s the quick transfer method on your tele phone you can deliver an automatic transfer of an incoming line call without pressing the TRNS CONF button e To do a quick screened transfer 1 ANSWER call 2 DIAL intercom number for transfer location 3 When party at transfer location answers ANNOUNCE call 4 HANG UP SELECT RELEASE or PRESS SPEAKER button e To do a quick unscreened transfer 1 ANSWER call 2 DIAL intercom number for transfer location 3 HANG UP SELECT RELEASE or PRESS SPEAKER button June 03 Comdial 55 Advanced Call Handling Transfer Option Screened Transfer Unscreened Transfer Hot Transfer 56 Call Transferring Summary Sender s Actions After Answering Original Call Press TRNS CONF Dial Extension Announce Call Disconnect Press TRNS CONF 2 Dial Extension Disconnect Press TRNS CONF Dial Extension Announce Call Press TRNS CONF Disconnect Comdiall Delivery Method of transferred call Normal intercom ringing two short bursts and the introduction of the call if answered in speakerphone mode ringing will also follow the transfer Normal intercom ringing two short bursts Transfer introduc tion followed directly Best Suited For Normal trans fers that require intro duction Expected transfers that need no intro duction Personnel who must receive speakerphone calls ina hands free mode
89. sed entirely upon the programming of the system Automatic Station Relocation Process by which the system automatically recognizes particular sta tions if they are relocated to a different station port the same class of service and station features are provided the station at the new port B Block Programming To eliminate the need to program each station individually pro grammers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of programmable buttons on LCD telephones C Call Forward Designating another telephone to receive intercom calls normally directed to the user s telephone Call Forward Outside System CFOS Allows station users to forward incoming or transferred line calls to telephone numbers outside the system Call Park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone Call Pick Up Answering a call at one telephone when it is ringing at another tele phone 108 Comdial June 03 GCA70349 Glossary Call Transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened 1 e you transfer the call without identifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they a
90. staller has enabled the redial multiple numbers fea ture you can have up to ten numbers in your redial queue To add numbers to your redial queue REPEAT step 1 in the above procedure To scroll through numbers in your redial queue if your telephone is currently idle SELECT Auto Redial or the programmed AUTOMATIC REDIAL button The display shows the last number dialed Choose one of the following e SELECT REMOVE to remove the number from the redial queue e SELECT NEXT to scroll to the next number in the queue e SELECT EXIT to exit from the redial queue Comdiall June 03 Large Screen Display Speakerphone User s Guide To interrupt the redialing procedure so that you can scroll through numbers in your redial queue p While your telephone is in the process of dialing a number SELECT Auto Redial or the programmed AUTOMATIC REDIAL button twice This treats the number as answered cancels automatic redialing for that number and puts the number back in the automatic redial queue The display shows the last number dialed 2 CHOOSE from one of the following e SELECT REMOVE to remove the number from the redial queue e SELECT NEXT to scroll to the next number in the queue e SELECT EXIT to exit from the redial queue e To cancel the automatic redial feature choose one of the following 1 PERFORM any user activity at the station go on hook select the speaker button etc 2 DIAL 72 to delete all numbers fr
91. sy Lines and Stations Busy DSS BLF B ton TINGQUITY reactance tcctten cient a eoae 9 7 11 Automatic Set Relocation cceeesssssssesessseeeeeeeeeeeeees 91 T l2 Pao Do raae E E T 92 RIS Viewing The Call LOS ins ed acsncvnaiacevsionatine sad acusevenetvecs 93 TVA INIT TV INIOGUIC ea tines E 93 T ASDSS BLE Console Operation 2 cccccccesssssseccdsecsnsssessveeea ven 95 7 15 1 Accessing The DSS BLF Console Button Levels 96 Appendix A Feature Access Codes ccccccccceeeeeeeeeeeeeeees 97 Appendix B Display Abbreviations eeeeeeeeeees 101 Appendix C GlOSSAlY onie tess a 107 Appendix D Speakerphone Characteristics 00000000000 117 Appendix E Feature Networking Suppott ccceeee 123 vi Comdial June 03 Large Screen Display Speakerphone User s Guide 1 GETTING STARTED 1 1 Welcome Congratulations and thank you for using a Comdial telephone Your digital speakerphone is supported by a communication system with hundreds of built in standard features This manual serves as a helpful guide for using these various functions The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators The remaining sections are titled as follows e Setting Up Your Speakerphone e Understanding the Basic Functions e Your Speakerphones Buttons e Your Speakerphones Display Lights 1 2 Setting Up Your Speakerphone W
92. tems codes HEAR busy tone 4 DIAL 6 a B U N amp e If you have line appearance for a particular line and wish to queue for it OBSERVE the busy status light LED PRESS INTERCOM DIAL 6 PRESS line button When line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place call To cancel line queuing or line group queuing 1 PRESS INTERCOM DIAL 6 June 03 Comdial 41 Advanced Call Handling 4 2 Conferencing When your telephone is joined together with several other telephones on the same call the effect is called conferencing You can make conference calls that involve up to five parties including you as the originating party in any combination of outside lines and intercom parties Note When setting up a conference call with outside lines and internal telephones you must call the outside lines first e To set up a conference call that includes any combination of outside lines and intercom parties 1 MAKE first call 2 SELECT Conference Call is placed on hold automatically 3 SELECT next line and MAKE next call 4 SELECT Conference to estab lish conference 5 PRESS TRNS COMF button to add more parties Ay LA Wednesday 19 Sgan Hold Conference Transfer Auto Fedal ii eS p pa d record 2441234 MORE e To continue conversation on Estabishing a Conference remaining line
93. ther telephone to ring tone calling Wednesday 19 1 36am 1 PRESS INTERCOM or fal be ee SELECT Dial by Name 2 DIAL extension number called telephone will ring Dial Extension or Code Extaans PHAR J Sith To tone call automatically A A a PRESS DSS BLF button called telephone will ring Note The following instructions assume a voice first default set ting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again 32 Comdiall June 03 Large Screen Display Speakerphone User s Guide e To voice announce manually 1 PRESS INTERCOM Wednesday 19 36am 2 DIAL extension number ma ee 3 SPEAK your announcement e To voice announce ial Sint automatically 1 PRESS DSS BLF button AD ON WH 2 SPEAK your announcement 3 3 Automatic Dialing This feature provides one or two button speed dialing using pro grammable buttons at which you have previously stored numbers Two levels of number storage are available at each storage location and you can use one or both levels as needed Further since you usually store a line choice as part of a speed dial number line selection is automatic with speed dialing There are two types of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers and 2 numbers that the syst
94. to the five options shown below A Ww there are 25 more options available to be programmed Mm BW NO e I will call back EXIT PREM HEH SELECT Back at and enter the time you will be back to display Back at xxxx on the LCD display For example dial 00 01 29 0405 for the time 01 45 SELECT Call to and enter the extension number to call to display Call and the extension number on the LCD display For example DIAL 0907081502 0000 for the number 978 2200 SELECT out to lunch to display out to lunch on the LCD display SELECT Take a message to display Take a message on the LCD display e SELECT Iwill be back to display I will be back on the LCD display 6 SELECT EXIT June 03 Comdial 59 Nonverbal Messaging e To turn off the message and your intercom light SELECT CLEAR Dialing Code Table ae Code eee Dialing C ode E Cc fos aoo w fee p w p o e w p o 3o do E S 60 Comdiall June 03 Large Screen Display Speakerphone User s Guide LCD Message List June 03 Comdial 61 Nonverbal Messaging 5 2 Message Waiting Light and Messaging If the system installer designates your LCD speakerphone to have message wait originate ability you can turn on the message waiting light of any other telephone 62 To turn on the message waiting light and a broken dial tone if installer programmed at another station that is idle or busy PRESS INTERCOM 2 DIAL 3 1
95. ton causes the system to dial the displayed number If the call has been returned by someone else selecting the T key reveals who returned the call Everyone sharing your line can scroll through the stored numbers and choose which calls to return e To scroll through ring no answer numbers stored on your system CID light is flashing 1 SELECT the CID button on your telephone Your LCD will display the calling number date and time the call came in The most recent call appears first in the list 2 SELECT the CID button each time you wish to display the next most recent ring no answer call to your line 3 To dial one of the numbers in the redial queue SELECT the SAVED NUMBER REDIAL button The system will automatically dial the number 28 Comdiall June 03 Large Screen Display Speakerphone User s Guide Depending on your system programming when a call is returned it might remain in the ring no answer queue or the system might delete it from the ring no answer queue Your system installer can tell you how the feature is programmed If the system is programmed to leave a returned number in the redial queue the display will show a S next to numbers that have been returned e To determine who viewed the number and returned the call DIAL June 03 Comdial 29 Answering Calls Notes 30 Comdiall June 03 Large Screen Display Speakerphone User s Guide 3 MAKING CALLS 3 1 Making Outside Ca
96. ts own extension number if your system has the appropriate digital station board and memory board If your system does not have the optional enhanced memory board the IMIST module will function like the one on the DXP system described above Check with your system installer for complete details e On a FXS or FXT system the speakerphone and IMIST module can function simultaneously and the IMIST module has its own extension number Note The IMIST module does not provide voltage to light a mes sage waiting light Message waiting lights on devices plugged into the IMIST module will not function 94 Comdiall June 03 Large Screen Display Speakerphone User s Guide 7 15 DSS BLF Console Operation The IB64X IB48X and IB24X DSS BLEF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previ ously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically clears blanks the console buttons so that you can store numbers at the buttons as you need them thoes June 03 Comdial 95 Other Advanced Features 7 15 1 ACCESSING THE DSS BLF CONSOLE BUT TON LEVELS The IB24X and IB48X DSS BLF consoles have four levels o
97. ts pick up The SPEAKER Button e On steady with the telephone on hook and busy speakerphone mode e On steady with telephone on hook and idle background music 1s turned on June 03 Comdial 13 Getting Started 1 7 Understanding The Large Screen Display Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line This provides you with much more system information than can be presented on two line dis plays This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone Your speakerphone has 13 interactive buttons for selecting or programming features When your speakerphone is idle the first line in your display shows the day date and time while the Wednesday 19 gam sixth line displays the word OPTIONS If your system is using the voice mail option this is also indicated in the sixth line by the word VMAIL If your voice mail has four messages for you for example the VMAIL display is replaced by 4MSG Lines two through four are used on the idle display to indicate features that may be active flashing enabled or set 14 Comdial Jung 03 Large Screen Display Speakerphone User s Guide 2 ANSWERING CALLS 2 1 Answering Outside Calls When an outside call rings at your station the LCD screen displays the system line number of the incoming call e g
98. une 03 Comdial 121 Speakerphone Characteristics Notes 122 Comdial June 03 GCA70349 Feature Networking Support APPENDIX E FEATURE NETWORKING SUPPORT The table below shows all the features available on Set 15A It iden tifies whether each feature is for a local stand alone system or a system to system network System to system networking connects several DXP DXP Plus FXS and FXT systems together in an arrangement that allows unified communications through the system Also provided is information on which features Comdial provides remote networking support too Type Originating Remote Terminating Networking Feature Program Feature Name Both Support Parameters Feature Abandoned Hold Terminating None Across Net Release work work Nas cc ANI passed across Terminating Comdial Local dis Node the network but QSIG play tele must be enabled per phones node ANI DNIS passed Originating Comdial Local dis Node across the network QSIG play tele but must be enabled phones per node ANS Detect Originating Comdial Across Net work ARS Both Comdial Across Net Node work June 03 Comdial 123 Feature Networking Support Type Originating Remote Feature Name Terminating Networking Feature Program Continued Both Support Parameters Feature ing Auto Hold Terminating None Across Net Node work Auto Pause Terminating None Across Net Node work Auto Redial Originating
99. ux iliary jack Do not connect any devices to the auxiliary jack other than those mentioned above June 03 Comdial 85 Other Advanced Features 7 Account Codes If the installer has arranged your system for account code entry your display may prompt you to enter an account code after answering a call e To enter account code on an incoming call 1 IF available PRESS programmed Account Code ACCOUNT CODE button the call Huto Redial in progress is not interrupted Call Forward Entry 2 IF not available PRESS INTER pet Forana personi COM and DIAL 04 call is auto MIT PREU matically placed on hold 3 DIAL account code Your telephone 4 A WA automatically returns tothe call after youve dialed the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers e To enter account code on an outgoing call 1 DIAL 9 or other line button the display will prompt for Account Code if programmed to do so 2 PRESS INTERCOM call is automatically placed on hold 3 DIAL 04 and account code or PRESS programmed ACCOUNT CODE button 4 LISTEN for dial tone and DIAL number you are calling Note See page 73 for instructions on programming a dedicated ACCOUNT CODE button
100. when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering orange or green your line has recalled from hold Fluttering red the line put on hold by another station has recalled NOTE You can find the programmable buttons that the installer designates line buttons in the same location as the DSS BLF but tons Ensure that these buttons are labeled correctly to indicate their unique features 12 Comdiall June 03 Large Screen Display Speakerphone User s Guide Next to a fixed feature or programmable feature button e Steady red the feature is on e Steady off the feature is off NOTE You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS BLF programmable buttons Ensure that these buttons are labeled correctly to indicate their unique features The MUTE Button On steady called party cannot hear your conversation The INTERCOM Button e Steady green or red you are using your intercom e Fluttering red an LCD message is set on your telephone for others to receive when calling e Flashing orange someone is calling your extension or a call is being transferred to you The HOLD Button Winking green a line is on hold at your station DXP DXP Plus FXS and FXT only The MESSAGE WAITING Button Winking red message awai
101. ystem operators for signaling and supervisory purposes Exclusive Hold Only the telephone placing the call on hold can retrieve it Executive Override Breaking into a conversation at a busy called tele phone This intrusion is announced by several quick tone bursts over the conversation H Handsfree Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for acti vating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call l IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system June 03 Comdial 111 Glossary K Keypad Buttons 0 through 9 and used for dialing L Last Number Redialing Automatically dialing the last number dialed LCD Liquid crystal display the alphanumeric display of several Comdial Digital Telephone models Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access Line Queuing When several telephones share a line and that

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