IP Office Server Edition Solution Overview Guide IP
Contents
1. 26 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Licensing Highlights of licensing in IP Office Server Edition Solution at the beginning and end of the grace period Related topics Centralized licensing on page 27 Local licensing on page 27 Server Edition licensing on page 29 Centralized licensing The Server Edition Primary is the license server for all common licenses including the Edition SIP trunk user and endpoint licenses in an IP Office Server Edition Solution For Release 8 1 centralized licensing is designed to operate without any license shortfall and the Server Edition Primary allocates on a first come first served basis after reserving all the licenses necessary for its own operation All central licenses are issued to the System ID Feature Key Serial Number of the Server Edition Primary server All IP Office for Linux platforms have a System ID derived from a hardware signature This section describes about how licensing is centralized in IP Office Server Edition Solution Highlights of centralized licensing e Common licenses such as Server Edition Server Edition Primary allocates the endpoints SIP trunk channels Office licenses to Server Edition Secondary Worker Power User Receptionist and Server Edition Expansion System on UMS Web Services are located in the request Server Edition Primary e Avaya IP Offic2. IP Office Server Edition versus Preferred or Advanced Edition The following table compares the key features of IP Office Server Edition and Preferred or Advanced Edition trunks anywhere SCN trunk channels licensed trunks Unlimited SCN trunk channel licenses Feature Preferred Advanced Server Edition Server Edition Edition Comments Capacity 32 locations 32 locations 1000 users total 1000 users total 7200 BHCC 14400 BHCC SCN Multi Site Free from Star Single or double star Restricted topology mesh chain SCN No additional SCN allows many optimizations Other H 323 trunk types still allowed Administration Limited centralized SCN Manager Fully centralized Server Edition Manager Consolidated mode for complete centralization IP Office Server Edition Solution Overview Guide December 2012 33 Features 34 Feature Preferred Advanced Edition Server Edition Server Edition Comments Non consolidated mode for per device configuration Licensing Individual or distributed Central pool All common licenses centralised Some still distributed All administered centrally User Profile Licenses Telecommuter Office Worker Mobile Worker Power User Office Worker Power User O G Call Routing Complex no default Simplified Server Edition assistance Manager and default routes allow simpler O G call rou
3. performance Concurrent VoIP calls direct 1000 Note there are some IP Office media networking constraints to achieve direct media Concurrent VoIP calls non direct 256 per Server small server media 128 128 per Linux Expansion 120 per V2 Expansion VCM 60 per V2 Expansion RTP relay 4352 maximum Theoretical maximum only in practice other device system or network capacity constraints will degrade this figure VCM transcoding channels 256 each Server small server Specified capacity is for G 711 a 128 Law mu Law 128 each Server Edition The codecs used have an effect Expansion System L on performance and capacity IP Office Server Edition Solution Overview Guide December 2012 43 Capacities and scalability Feature Capacity Comments 148 Server Edition Expansion Two channels are required per System V2 call 4352 maximum Theoretical maximum only in practice other device system or network capacity constraints will degrade this figure Maximum Hunt Groups 200 All hunt groups based on Primary Hunt Group size 500 users Maximum users in a single hunt group Total Hunt Group members 2000 users 2000 members spread over up to 200 hunt groups with a single hunt group not exceeding 500 Conferencing Conference channels 4096 Each Server and Expansion can support up to 128 Both ad hoc and meet me No dynamic allocation supported only stat
4. Complete server failover time Less than 10 minutes 500 extensions users voicemail and hunt groups with 500 extensions users already on Secondary Server Directory System directory capacity 5000 entries Over complete solution Up to 2500 from configuration 5000 from LDAP 5000 from HTTP import Personal directory capacity 100 per user Total 10800 per device IP Office Server Edition Solution Overview Guide December 2012 45 Capacities and scalability 46 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Index A A saaaueets 8 B DackUD OEE A E A T ET 22 C centrall A editada tala 27 Ell ee CEET 9 D document PULPOSE sarcen iiaa a i 5 E CAMION ada 33 ele Te La 8 EXPANSION SYSTEM cccoonooccccccnononcnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnns 14 H hardware components s sssseeseseerrennssesssessresrrerrnne 37 l intended audience cccccccoccnccccconononcccnnononcnononnnnononenananons 5 IP Office Server Edition Solution Overview Guide L A A A E EE 26 local lICEnS Ng EE O onesX Ponal E E SE OPeratidg BEE 40 OVENMIEW EE T P Purpose Of document EE R related documents ooccnccccccocononcnonononononononornnonnonaronenones 5 remote ACCESS EG 25 KEETA O E BOP OOc0A o o eaten 19 EE L0 y PEPPER O 22 S scalability cuida 41 SOCOMCALY E cnn n nana rnnannannnmnnnnns 12 SOU Viandas 23 Server Edition licensing cooonoocnnnn
5. Highlights of Server Edition Secondary server Scaling HP DL360 e Centrally Managed e Up to 500 users extensions H 323 e Integrated appliance SIP IP DECT Wi Fi SIP ATA 7 e Hardware resilience Hot plug Hard drives and Up to 250 IP trunks H 323 SIP Power supplies HP DL30 only Supports failover for up to 500 failover Web based wizard for initial provisioning users extensions ifs e Backup Web Administration Portal e 100 backup Voicemail recording channels e Directory and Time server 128 Conference channels Efficient Media server Scaling HP DL120 Dual LAN support Up to 250 IP users extensions H 323 VLAN support SIP IP DECT Wi Fi SIP ATA e Comprehensive Avaya IP Phone support Up to 125 IP trunks H 323 SIP including DHCP and upgrades e Supports failover for up to 500 users All native Linux applications extensions High integrity Linux OS CentOS e 40 Voicemail recording channels IP Office Server Edition Solution Overview Guide December 2012 13 IP Office Server Edition Solution Highlights of Server Edition Secondary server e 100 active one X Portal for IP Office users e 128 Conference channels Server Edition Expansion System Server Edition Expansion System provide additional capacity locations or analog or digital capabilities Server Edition Expansion System can be added to the Server Edition Primary server at any time You can add a maximu
6. 1000 users and comprehensive resilience Highlights of IP Office Server Edition Solution e Supports 100 to 1000 users as a fully e IP Office Server Edition supports extensive integrated solution unified communications features e You can add Server Edition Expansion opumized sorie Telephony System to increase the capacity and e Supports native IP digital and analog capabilities trunks and extensions e You can deploy IP Office Server Edition e Integrates messaging collaboration Solution as a centralized or distributed set mobility and presence features up e Offers low Total Cost of Ownership e Offers out of the box resilience e Supports all IP Office endpoints and trunks Highly cost effective for an IP only or an including Avaya Flare Experience video hybrid of IP and analog set up conferencing DECT and Wi Fi Easy to install and manage Centralized administration Centralized licensing IP Office Editions IP Office Server Edition is designed to complement the existing range of IP Office editions to enable Midsize Enterprise customers to benefit from the extensive IP Office features whilst adding integrity and capacity IP Office Server Edition Solution Overview Guide December 2012 7 IP Office Server Edition Solution IP Office Edition Platform Business size Market need Basic Edition IP 500 V2 lt 25 Telephony Essential Edition IP 500 V2 20 99 IP Telephony with Essential Mobili
7. 18 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Chapter 3 Features Business continuity This section describes the design of IP Office Server Edition Solution and the associated components that offer business continuity IP Office Server Edition Solution offers business continuity features to maintain a high level of service in the event of any network or device outage to ensure normal operation Acombination of the various remote access features resilience and redundancy ensures business continuity Highlights of business continuity Remote access features Resilience e Avaya one X Portal for IP Office e HP DL360 server supports hot swap able Avaya one X Mobile for IP Office hard drives and Power Supply Units Components such as IP Office IP Phones ee Voicemail Pro and Hunt Groups provide e Remote worker phone resilience e The inter IP Office links or trunks provide resilience through network topology and PSTN backup Resilience This section provides an overview of the resilience that the various components of the IP Office Server Edition Solution offers Asingle Server Edition Primary server supports redundant Hard Disk Drives and Power Supply Units You can also configure it to use alternative trunks using the IP Office Alternate Route Selection feature when the trunks are busy or there is a failure of the trunk To provide resilience at an IP Office
8. F Expansion aa i l A AOD Figure 4 Resilience overview Components that are resilient The following components of IP Office Server Edition Solution are resilient IP Office Server Edition e Voicemail Pro server e IP Phones e Hunt groups Inter IP Office device links e Trunks Incoming Call Routes Highlights of a resilient multi site network e Network topology provides resilience e Transparency for most of the features e None of the hardware is idle e Simple to activate resilience e Resilience of users and hunt groups e Back up system for Voicemail Pro IP Office Server Edition Solution Overview Guide December 2012 21 Features Resilience management You can continue to administer and manage the failure of IP Office Server Edition server and devices in an IP Office Server Edition Solution network through the Server Edition Secondary server This provides management without the offline capability and a facility to realign the configuration after the outages have been resolved The resynchronization feature highlights the time and source of configuration change and enables the administrator to decide which change set to retain In addition you can directly manage each device and application to allow configuration whilst isolated You can use the resynchronization capability to realign the configurations after the devices are reconnected Backup and Restore IP Office Server Edition Solution sup
9. Server Edition Solution level you need to add a Server Edition Secondary server IP Office Server Edition Solution Overview Guide December 2012 19 Features The Server Edition Secondary server provides resilience for hunt groups messaging and all H 323 extensions or users of the Server Edition Primary without any administration Server Edition Secondary does not provide resilience for Avaya one X Portal for IP Office Adding an Server Edition Expansion System with H 323 extensions or users enables you to backup those on either the Server Edition Primary or Server Edition Secondary servers The dual star Multi Site Network topology when a Server Edition Secondary server is present supports diverse routing between all nodes At all times no server hardware is forced to be idle enabling you decide whether to provide true redundancy or shared resource resilience IP Office Server Edition Solution provides IP extension resilience for Avaya H 323 16xx 96xx and 96x1 phones The Server Edition Expansion System with the integrated DHCP server enable upgrade and configuration support installing and configuring resilient phone is a straightforward operation and can even support two systems on the same LAN subnet 20 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Resilience 96xx 16xx IP Phones esas Fel ma AS Ge JL A H EN e em 8 1 Either Primary or Secondary mica 8
10. Services Audio Conferencing Max 6 party Note Add AAM for higher capacity and Audio Web Video conferencing Max 64 party 128 channels per server expansion Max channels IP DECT Up to 1000 Up to 120 per Server 3840 maximum or Expansion system Voicemail 1000 VM channels 100 VM channels 2400 mailboxes 1000 mailboxes Web Conferencing With AACC No In roadmap Video conferencing With AACC No Mobility One X Mobile Lite CES for full mobile convergence One X Mobile Lite Rich UC with one X Mobile Preferred IP Office Server Edition Solution Overview Guide Comments infodev avaya com December 2012 IP Office Server Edition versus Preferred or Advanced Edition Feature Avaya Aura Midsize Enterprise with no UC add ons Server Edition Server Edition Comments Desktop clients Soft Clients Flare Communicator for iPad Flare Experience on ADVD IP Office Video Softphone One X Client Flare Communicator for iPad and Windows IP Office Video Softphone Flare Exp in roadmap Desktop integration Outlook Salesforce com SAP IBM Lotus One X Portal thin client Outlook plugin Salesforce plugin Presence and IM Integrated Avaya Aura Presence Server XMPP based Presence server telephony presence calendar presence custom presence status Presence and IM Federation Google Talk and MS Lync With Google Talk
11. analog users extensions e Up to 125 IP trunks H 323 SIP e Up to 204 analog trunks e Up to 8 PRI and 16 BRI trunks e 128 Conference channels e 148 VCM channels Application support e Telephony e Conferencing e Uses current IP Office IP500 V2 chassis expansion modules and expansion units e Centrally managed e Centrally licensed e Users or extensions on H 323 only you can backup the users or extensions on a primary or secondary server Comprehensive Avaya IP Phone support including DHCP and upgrades e You can convert an existing IP500 V2 installation to IP Office Server Edition including configuration and licenses Server Edition Manager Server Edition Manager is a new mode of operation of the existing IP Office Manager Server Edition Manager supports complete centralized administration for up to 1000 users or extensions and up to 32 devices including one Server Edition Primary one Server Edition Secondary and 30 Server Edition Expansion Systems Server Edition Manager also provides IP Office telephony and Unified Communications feature set Server Edition Manager in Server Edition mode provides an effective solution management for all the components of the solution for activities such as e Single point of configuration for IP Office and Voicemail e Simple initial installation wizard e Overview of the solution with inventory and status Common settings consolidated to the Server Edit
12. on read and any change e Solution wide validations Localization e English French Italian LA Spanish and German Template e Create a local and centralized templates from an existig Line Extension User Hunt Group Time Profile Firewall Profile IP Route and Service entries e Recreate multiple Extension and Users from one template Remote access e Supports access from service through SSL VPN Security e Single Sign On to all except one X Portal administration e Administrator account utility to harmonize credentials one X Portal for IP Office Server Edition You can add a stand alone Avaya one X Portal for IP Office server to support more than 200 users or for higher call processing capacity on the primary server You can add the server to the solution at any time from the same pre installed distribution present on all Server Edition platforms You can activate Avaya one X Portal for IP Office Server Edition on Material Code Description 270395 HP DL120G7 IPO SERVER EDITION IP Office Server Edition Solution Overview Guide December 2012 17 IP Office Server Edition Solution Highlights of Avaya one X Portal for IP Office Scaling e Web based wizard for initial provisioning e Up to 500 active one X Portal users Dual LAN support Allows up to 14400 BHCC on the Primary VLAN support e High integrity Linux OS CentOS 6 x
13. 400 with no one X Portal users Primary and Secondary 500 BHCC active H 323 users extensions 1000 total users extension 100 active VM channels 128 active conference channels 200 logged in one X Portal users G 711 codec 7200 with one X Portal users Performance with SIP active extensions may be lower DL120 Server call capacity 10800 with no one X Portal users Primary and Secondary 250 BHCC active H 323 users extensions 1000 total users extension 40 active VM channels 128 active conference channels 100 logged in one X Portal users G 711 codec 42 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Feature Capacity Comments 7200 with one X Portal users Server Edition Expansion active System 250 H 323 users extensions 128 active conference channels G 711 codec Performance with SIP extensions may be lower IP500 V2 Expansion call 7200 384 H 323 users extensions capacity BHCC 128 active conference channels G 711 codec Performance with Digital extensions may be higher Performance with SIP extensions may be lower Overall call capacity BHCC 14400 7200 2 Servers 32 Expansions 1000 H 323 users extensions 128 active conference channels 200 100 logged in one X Portal users G 711 codec The overall solution call capacity is determined by a variety of external factors including the solution construct and network
14. AVAYA IP Office Server Edition Solution Overview Guide IP Office 8 1 15 604133 December 2012 Contents Eu E AA EEEE 5 FUI EE 5 Bro Ee E PP A o 5 aci E 5 Chapter 2 IP Office Server Edition SOIUTION 0 cccccsesseseeeeeeeeeeeeeseneeseeeeeeeeeeeeeeseeeeeenees 7 EE eenegen 7 IF ORGS IONS occ eee acti tebe Sethe ja 7 e EE 8 SUMISO n e e iia 9 EE Edt Pinay SeN ss A A a ER O 10 Sanar Edition Secondaty O ica 12 arar Edition Expansion Sl di A ceed 14 SENS ENON MA asnicar 15 one Portal for IP Clics Server EII sinisisi a ERC 17 EU fl 19 ET ln e saluauianagaaca EDO EAA iana 19 Eegeregie 19 Backup oli 22 Ee A AN 23 EMO E 25 Kee eene eneen E T 26 Le biel Canaan 27 Ren e EE 27 Sena Eaton Icons DE 29 IP Office Server Edition Solution versus Avaya Aura Midsize Enterprise Solution eesseseeeeerennneee 30 IP Office Server Edition versus Preferred or Advanced Edton AAA 33 EU A E Al E 37 Chapter 5 IP Office Server Edition Solution specificatiON comconmnnarrasaanenanas 39 Solution EMI Aaa 39 ENS SS E 40 Chapter 6 Capacities and scalability eeccceeeeseeeeeeeeeeeseseeeeeeeeeeeneeeeeeeeeeeeeneennees 41 Jr A E E R 47 IP Office Server Edition Solution Overview Guide December 2012 3 4 IP Office Server Edition Solution Overview Guide December 2012 Chapter 1 Introduction Purpose This document describes a unique Avaya solution from a holistic perspective focusing on the strategic
15. Expansion System e IP Office Server Edition software distribution includes the components such as Server Edition Manager System Status Application SSA Voicemail Pro client and SoftConsole 8 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Solution components e You can set up Server Edition Secondary or Server Edition Expansion System either centrally or at a remote site e You can optionally configure a separate application server dedicated to Avaya one X Portal to provide more Power User capacity above the maximum that Server Edition Primary supports e You can add new servers and expansion systems any time one X Portal for IP Office A D IP Office Ice Server Edition Primary Reg Se Server Edition EE Multi Site Network E i i I I Feiss wt o Expansion System V2 Expansion System L Figure 1 Solution Architecture Solution components IP Office Server Edition Solution includes Server Edition Primary Server Edition Secondary Server Edition Expansion System and Avaya one X Portal for IP Office The following section provides an overview of the individual components Related topics Server Edition Primary server on page 10 Server Edition Secondary Server on page 12 Server Edition Expansion System on page 14 Server Edition Manager on page 15 one X Portal for IP Office Server Edition on page 17 IP Office Server Edition Soluti
16. GB 12 GB Hard disk drive 2x 300GB 10K 1x 250GB 7 5K RAID RAID 1 RAID 0 none RAID Controller P410i P212 256 MB Power Supplies 2x 460W AC 1x 400W AC NICS 4 Port Motherboard 2 Port Motherboard Optical Drive 1x DVD RW SATA 1x DVD RW SATA INTERNAL INTERNAL PCI Type 1 LP X8 PCle 8 1 FL FH X16 1 HL LP X8 PCle amp 1 FL FH PCle Riser X16 PCle Riser Note You can configure a DL360 as Server Edition Primary Server Edition Secondary You can also configure a DL360 as Server Edition Expansion System L or a stand alone Avaya one X Portal for IP Office however there is no increase in performance or capacity You can configure a DL360 as Server Edition Primary Server Edition Secondary Server Edition Expansion System or a stand alone Avaya one X Portal for IP Office The Server Edition Primary and Server Edition Secondary must be on the same platform You can also configure an existing IP500 V2 as a Server Edition Expansion System V2 IP Office Server Edition Solution Overview Guide December 2012 39 IP Office Server Edition Solution specification Server Edition Manager The following are the minimum hardware requirements to install IP Office Server Edition Manager on a personal computer e RAM A GB e Hard Disk free space 4 GB e Processor Core 2 Duo 2 3 G Hz Note If not installed the system installs addition application such as NET2 with the IP Office Server Edition Manage
17. a variety of enhancements to simplify management and operation Many existing IP Office licenses are redundant in IP Office Server Edition as a new edition license enables a host of features that previously required many separate licenses e Centralized administration of all the licenses through IP Office Server Edition Manager enables you to configure the licenses in one place and SSA gives a complete overview of current license status and operation e Server Edition Primary server acts as a central host for all common licenses e Central pool for efficient allocation and cost effective procurement e Grace periods to support network outages e Extensive alarms and status to provide visibility of operation e One new license introduced for IP Office Server Edition e Purchase the licenses online through Avaya Direct International ADI Licensing in IP Office Server Edition Solution Highlights of licensing in IP Office Server Edition Solution e Centralized administration of the licenses through Server Edition Primary acts as a IP Office Server Edition Manager central host for all the licenses e Centralized allocation for all common licenses e You can purchase the licenses online through Avaya Direct e You need a Server Edition license for each of the International ADI device to enable operation e The system sends alarms through SSA SNMP Syslog and email when you over allocate the license The system also sends reminders
18. ccnnocccnonccnnannnnnos 29 Server Edition Manager coooooococccnonoccnnncnnnanonononinnnnnnos 15 Server Edition Server oooccccnccccooccccconnnnnnoncnacncnananononos 10 software COMPONENTS cococcccococococcnconono non nn 37 solution SPECIFICATION oooooncoonconnconccoccconcconccnnnconnnnns 39 U UNSUPPOME E 30 December 2012 47
19. d messaging not supported on Server Edition CCR Agent and Supervisor CCR not yet supported on Server Edition Voicemail Pro Networked Messaging Not supported on Voicemail Pro for Linux Database interface Visual Basic Script CCC Phone Manager VCM channels Legacy licenses Mobility Enterprise Solution The following table compares the key features of IP Office Server Edition Solution and Avaya Aura Midsize Enterprise Solution 30 IP Office Server Edition Solution versus Avaya Aura Midsize IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com IP Office Server Edition Solution versus Avaya Aura Midsize Enterprise Solution Feature Avaya Aura Midsize Server Edition Server Edition Enterprise with no Comments UC add ons Capacity 250 locations 32 locations 2400 users on single 500 users per server server 1000 users Performance BHCC 14 400 BHCC 1000 concurrent calls 1000 concurrent calls Concurrent calls direct media IP Solution Complexity Medium Low Just single server for 500 users full UC one Manager CTI Solution wide via Per device using IPO Future plan to AES CTI interfaces support solution CTI using REST web STARAS ee services via one X CSTA Custom XO Portal ASAI etc Resilience Full HA for 5x 9 s plus No HA Geo redundancy for availability f all compo
20. e System Status Application SSA provides detailed status of the licenses that are allocated Local licensing Some of the licenses are located on the local device and are administered centrally through IP Office Server Edition Manager SSA provides the status of the licenses that are allocated on the devices IP Office Server Edition Solution Overview Guide December 2012 27 Features Server Edition Expansion System V2 Server Edition Primary and Server Edition e TAPI Wav Secondary e PRI Channels e Messaging Ports e CTI Link Pro e Messaging Text To Speech TTS Pro IPSec Tunnelling e Messaging Recordings Administrators Note These licenses should be allocated only on the server where Voicemail Pro is Note The TAPI Wav PRI Channels and IPSec Tunnelling cannot to allocated on a Server Edition Primary Server Edition Sontigured Secondary or Server Edition Expansion System L Supported licenses License New for Server Edition License Location Server Edition New On Server Edition Primary Avaya 3rd Party IP Endpoint Existing On Server Edition Primary Power User Existing On Server Edition Primary Office Worker Existing On Server Edition Primary Receptionist Existing On Server Edition Primary SIP Trunk Channel Existing On Server Edition Primary UMS Web Services Existing On Server Edition Primary Additional Messaging Ports Existing On Server Edi
21. ecurity in IP Office Server Edition Solution Internal Access Control Engine polices for external service requests and internal applications e The system records all the accesses in the audit trail e You can disable unused services and ports such as HTTP Administration User Accounts The Administration user accounts can be controlled for e Password complexity e Previous password history e Change password on next login e Idle lockout and login failure lockout e Time and date the account expires Single Sign On SSO e Administration credentials to log in to Web Control are securely transferred to Manager SSA Voicemail Pro client e Password management utility in IP Office Server Edition Manager synchronizes all IP Office passwords except for Voicemail Pro and Avaya one X Portal for IP Office administration accounts Audit trail e Each IP Office system maintains an audit trail of access and configuration change e Web Control also maintains an audit trail e The IP Office system displays the audit trail in IP Office Server Edition Manager and SSA Note The system does not maintain an audit trail of Voicemail Pro and Avaya one X Portal for IP Office Public Key Infrastructure PKI e IP Office supports X 509 certificates e The Trusted Certificate Store can be configured and Identity certificate is available e The system performs a Certificate Signing Request CSR through Simp
22. enterprise and functional views of the architecture It includes a high level description of each verified reference configuration for the solution Intended audience The primary audience for this document consists of sales engineers It describes how the solution and its verified configurations meet customer needs at a high level Sales engineers can use this document in conjunction with the Reference Configuration and the Product Overview and Specification documents when responding to customers requirements It can also be used by solution architects implementation engineers and support personnel Related documents This section lists the related documents for the products and the solution components referenced in this document Document Document ID 1 IP Office Server Edition Reference Configuration 15 604135 2 IP Office Manager 15 601011 3 Deploying IP Office Server Edition Solution 15 604134 IP Office Server Edition Solution Overview Guide December 2012 5 Introduction 6 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Chapter 2 IP Office Server Edition Solution Overview IP Office Server Edition provides IP Office telephony capabilities unified communications mobility and collaboration provides high availability ease of use and low total cost of ownership TOC Targeted at the Midsize Enterprise IP Office Server Edition supports up to 32 sites
23. ic via call flows Conference size 64 Both ad hoc and meet me Recording channels 100 Paging group size 64 Messaging Mailboxes 1000 Voicemail Auto Attendants 100 small server 40 channels Message store capacity 1000 hrs Storage 1MB per minute TTS Channels 40 Voicemail Email IMAP SMTP 1000 users SMTP Voicemail forwarding to MAPI email MAPI Voicemail forwarding to Exchange Server IMAP server Exchange Integration MAPI 490 users Microsoft Exchange Server two way integration Productivity 44 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Feature Capacity Comments One X Portal active clients 100 200 or 500 200 when one X Portal based on the Primary Server small server 100 500 when one X Portal based on a separate server Lower Primary server call processing capacity BHCC will apply when one X Portal users are active Resilience Server backup extension users 500 or 250 Avaya 16xx 96xx H 323 phones capacity only Each Primary Secondary Server can support up to 500 small server 250 in addition to their normal capacity Server Edition Expansion System V2 and Server Edition Expansion System L do not support host user extension backup operation Single phone failover time 2 3 minutes Typically just over 2 minutes No connection preservation voice path may be lost immediately
24. internal local national or international calls on the basis of every user and system e You cannot use speed dials transfers forwarding and conferences to bypass controls e You can enable trunk to trunk calls using IP Office Server Edition Manager Trunk to trunk calls are disabled by default e SIP trunk configuration for incoming calls must match URIs e You can use SMDR CDR to create a record of all calls Voicemail Pro client e You can enforce user login with Personal Identification Number PIN and configure complexity for the PIN e You can enforce PIN change when the user logs in for the first time e Idle timeout Remote access You can access IP Office Server Edition Solution remotely Some of the components that can be accessed remotely are e System Status Application RBAC username and password Password is securely exchanged SSA port can be disabled e System Monitor Access after password exchange IP Office Server Edition Solution Overview Guide December 2012 25 Features e SSL VPN or IP Office Support Services The system uses HTTPS and TLS channel Password is securely exchanged Prompts for periodic re keying e Mobility and Avaya one X Portal clients User name and password is the IP Office configuration and administered through IP Office Server Edition Manager Licensing IP Office Server Edition Solution leverages the IP Office licensing method with
25. ion Primary e Supports online offline administration and configuring a complete solution e Integrated System Status Voicemail Pro client SystemMonitor e Template operations e Centralized configuration and template storage e Administrator account management utility e Retains existing IP Office expertise Even though Server Edition Manager is a Windows application Server Edition Manager can be installed directly from the Web administration portal of Server Edition Primary server This IP Office Server Edition Solution Overview Guide December 2012 15 IP Office Server Edition Solution enables you to use any Windows personal computer that has any IP Office Manager that is pre installed immediately Using Server Edition Manager the administrator can create templates for many management items such as users extensions Hunt Groups and Lines The administrator can then create any new item using the default settings or the template You can create multiple users and extensions using one template Highlights of Server Edition Manager Scaling Call Routing Support e Administration of up to 1000 users or e Full IP Office ARS and dial plan support extensions e Default routing simplifies configuration Up toe devices e Solution wide auto line group numbering Application Common incoming call routes provide e Windows XP Vista 7 Server 2003 2008 resilience e Installed through Web Control or e Resilient Hunt G
26. ks and Manager common configuration Device Status Not checked Access and Immediate indication connectivity interconnects if device offline or checked by SE incorrectly Manager networked IP Office Initial Manual Automated with Initial Remote install configuration Configuration Utility technician without IP ICU Office knowledge Upgrades Individual Centralised All expansion systems upgraded at same time Backup restore Individual per IP Centralised Security settings not Office and per backed up application Voicemail Pro Ports 40 100 Voicemail recording Auto attendants Voicemail Pro TTS 40 40 Ports Embedded VM AA Supported Not supported Central VMPro only Voicemail Pro VRL Supported on Not supported Campaigns are VRLA Visual Basic Windows VMPro supported but not Scripts Database server the web access for access Web management campaign management CCR Supported Not supported Software distribution Admin DVD Apps DVD Single iso distribution Non English TTS separate DVDs IP Office Server Edition Solution Overview Guide December 2012 35 Features Feature Preferred Advanced Server Edition Server Edition Edition Comments Software Only No Yes Controlled Solution introduction at present Single management No Yes Web Control on Backup portal on portal Primary Server Secondary Server IP Office Supported Supported as a set of No whole solution DevConenct SDKs indi
27. le Certificate Enrollment Protocol SCEP e The system creates a self signed Identity certificate e Flexible controls to enforce Trust domain on specific services Extended trust controls for PKI e Web Management Console Voicemail Pro and Avaya one X Portal for IP Office on Linux support X 509 certificates but not PKI LAN e The servers and expansion systems are thoroughly tested for resistance to Denial of Service and other attacks Server Edition Expansion System V2 supports a configure able Firewall e Time profiles on Server Edition Expansion System V2 only Endpoints e Username and PIN or password or login code are in the IP Office configuration and you can administer 24 IP Office Server Edition Solution Overview Guide Comments infodev avaya com December 2012 Remote access Highlights of the security in IP Office Server Edition Solution e Static NAT and NAPT in Server Edition Expansion System V2 e ICMP Filtering e L2TP PPP VPN on Server Edition Expansion System V2 only e PAP or CHAP password exchange e Idle or quota timeout e IPSec VPN on Server Edition Expansion System V2 only these through IP Office Server Edition Manager e You can use HTTP or HTTPS for settings and firmware upgrades e You cannot make calls unless you are logged in Call Barring e You can configure flexible call barring controls using login name or account code to allow
28. ll the components of the IP Office Server Edition Solution including phones 10 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Figure 2 IP Office Server Edition Solution components Highlights of Server Edition Primary server Scaling HP DL360 e Up to 500 users extensions H 323 SIP IP DECT Wi Fi SIP ATA Up to 250 IP trunks H 323 SIP e Supports failover for up to 500 users extensions e 100 Voicemail recording channels e 200 active one X Portal for IP Office users e 128 conference channels Scaling HP DL120 e Up to 250 IP users extensions H 323 SIP IP DECT Wi Fi SIP ATA Up to 125 IP trunks H 323 SIP e Supports failover for up to 500 users extensions e 40 Voicemail recording channels e Integrated appliance e Hardware resilience Hot plug Hard drives and Power supplies HP DL30 only e Web based wizard for initial provisioning e Web Solution Administration Portal e Directory and Time server e Efficient Media server e Dual LAN support e VLAN support e Comprehensive Avaya IP Phone support including DHCP and upgrades e All native Linux applications e High integrity Linux OS CentOS 6 x e Full software distribution and solution upgrade e Backup and restore IP Office Server Edition Solution Overview Guide December 2012 11 IP Office Server Edition Solution Highlights of Server Edition Pri
29. llowing user features can be enabled User License Base Office Worker Power User Notes Feature User Mobility Features Yes Yes Yes Mobile twinning mobile call control One X Mobile Essential one X Portal S Yes Yes one X Portal for IP Office Services support for users one X Mobile Preferred iOS Android UMS voicemail Yes Yes MAPI Microsoft Exchange or Services SMTP voicemail integrations Flare Yes Yes Avaya Flare Communicator for Communicator iPad Devices or Avaya Flare Communicator for Windows TTS Email Yes Listen to emails using TTS Reading Telecommuter S S Yes one X Portal Telecommuter options mode IP Office Server Edition Solution Overview Guide December 2012 29 Features User License Base Office Worker Power User Notes Feature User Remote Worker Yes Remote H 323 extensions IP Office Yes IP Office Video Softphone Softphone Related topics Unsupported licenses on page 30 Unsupported licenses License Reason Small Large System Upgrade First phase of Server Edition Essential amp Preferred Edition All relevant features enabled in the Server Edition license IP500 Voice Networking Unlimited Voice Networking enabled in the Server Edition license Teleworker Mobile Worker licenses Simplification features supported in Office Worker and Power User Embedded Messaging Ports Embedde
30. m of 30 Server Edition Expansion Systems and the Server Edition Expansion Systems need not be in the same location There are two types of Server Edition Expansion Systems and you can use these systems in any combination Server Edition Expansion System V2 to support IP digital and analog telephony Material Code Description 700476005 IPO IP500 V2 CNTRL UNIT Server Edition Expansion System L to support IP telephony Material Code Description 270395 HP DL120G7 IPO SERVER EDITION Highlights of Server Edition Expansion System Server Edition Expansion System L Centrally managed Scaling e Centrally licensed e Up to 250 IP users extensions H 323 SIP IP DECT Wi Fi SIP ATA e Users or extensions on H 323 only you can backup the users or extensions on a e Up to 125 IP trunks H 323 SIP primary or secondary server 128 Conference channels e Web based wizard for initial provisioning Application support e Efficient Media server e Telephony Dual LAN support e Conferencing e VLAN support e Comprehensive Avaya IP Phone support including DHCP and upgrades e All native Linux applications e High integrity Linux OS CentOS 6 x 14 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Solution components Highlights of Server Edition Expansion System Server Edition Expansion System V2 Scaling e Up to 384 IP digital or
31. mary server e 100 active one X Portal for IP Office users e 128 Conference channels Application support e Telephony e Conferencing e Unified Messaging e Mobility e Presence e Receptionist up to 10 Server Edition Secondary Server The Server Edition Secondary provides both capacity and resilience for the solution and can be added to the Server Edition Primary at any time The Server Edition Secondary need not be located in the same place as the Server Edition Primary The Server Edition Secondary server is available in two capacities and depends on the platform that you select Material Code Description 270393 HP DL360G7 IPO SERVER EDITION 270395 HP DL120G7 IPO SERVER EDITION Server Edition Secondary contains the following IP Office components e IP Office feature server including backup hunt group processing e Media server no hardware VCMs required e Backup Voicemail Pro server for resilience e Backup solution administration web portal Web Control e IP focused telephony capabilities to support 500 users or phones such as H 323 SIP IP DECT and Wi Fi e Backup server for up to 500 IP extensions e Supports 100 backup voicemail or recording channels e 128 conference channels for ad hoc and meet me conferences 12 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Solution components Figure 3 Server Edition Secondary
32. nalog and Digital Distributed IP Analog and Digital 1 One Server Edition Primary located at the 1 One Server Edition Primary located at the Head Quarters Head Quarters 2 One Server Edition Expansion System 2 One Server Edition Expansion System located at the Head Quarters located at the Head Quarters 3 One Server Edition Expansion System located in each of the remote sites Software only distribution Software only Server Edition that is no servers purchased from Avaya is available to customers only under exceptional circumstances any exceptions will be approved on a case by case basis Software only is enabled by the following Server Edition license and DVD Material Code Description 270722 IPO R8 1 SERVER EDITION SW ONLY LIC IP Office Server Edition Solution Overview Guide December 2012 37 Deployment Material Code Description 700503228 IPO R8 1 SERVER EDITION INSTL DVD 38 IP Office Server Edition Solution Overview Guide Comments infodev avaya com December 2012 specification IP Office Server Edition The following table lists the minimum server specifications for the IP Office Server Edition Solution Solution specifications Chapter 5 IP Office Server Edition Solution Server Option Large Server Small Server Chassis HP DL360G7 1U HP DL120G7 1U Processor 2 x E5620 2 4GHz 1 x E3 1220 3 1GHz Memory RAM 12
33. nents Typical ax e except one X Portal availability Security SRTP Security limited to SRTP planned for admin interfaces next release TLS 802 1x No true SSO SSO IP Networking IPv4 IPv6 IPv4 Telephony CAC No CAC Connection Networking preservation already Connection No Connection supported in B5800 preservation preservation Topology Star with G450 Single double star G430 B5800 gateways Existing upgrade path Upgrade from CM G4x0 Upgrade from IP Office Future evolution path Full Aura Server Edition only Will support B5800 features due to IP Office Server Edition Solution Overview Guide December 2012 31 Features 32 Feature Avaya Aura Midsize Server Edition Server Edition Enterprise with no Comments UC add ons product consolidation Endpoint support Mix of Avaya and 3rd Mix of Avaya and 3rd Server Edition party endpoints party endpoints IP H323 SIP IP H323 SIP supports more endpoint types than any other product TDM TDM Analogue Analogue Administration tools Unified Aura Unified IP Office Will support B5800 Manager SMGR Manager IPO features due to Manager product consolidation Software Only No Yes Controlled Solution introduction at present Virtualized Yes Xen No environment Contact Centre Yes 1000 agents No Integrated Contact Center CC Elite Avaya Aura Contact Center via integrated AES
34. nsion System V2 e Back up to the local SD card e Back up manually through phone default Manager or automated 24 hr active by Voicemail Pro e Back up to a local drive of the Server Edition Primary server e Back up manually or periodically daily weekly monthly through Voicemail Pro Client e Options to backup content which can include configuration and messages IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Highlights of backup and restore e Back up configuration security and binary files as a single file set e Restore through IP Office Manager or phone command or automatically as a result of boot failure e Back up multiple backup file sets up to a maximum of 4 file sets e Restore through the Web Control Panel The restore is a complete backup data set Linux Server Edition Expansion System L e Back up to the local hard drive e Back up manually through Phone Manager or automated 24 hr active by default e Back up configuration security and binary files as a single file set e Restore through a Manager or phone command or as a result of boot failure Avaya one X Portal for IP Office Back up the Avaya one X Portal database Presence and Mobility settings to a local drive or an FTP server Back up manually using Avaya one X Portal for IP Office by logging in as a Superuser e Back up m
35. on Overview Guide December 2012 9 IP Office Server Edition Solution Server Edition Primary server Server Edition Primary is the only hardware component required forlP Office Server Edition Solution All other components are optional Avaya can also supply a software only solution to Avaya customers and Business Partners Server Edition Primary server is available in two capacities and depends on the platform that you select Material Code Description 270393 HP DL360G7 IPO SERVER EDITION 270395 HP DL120G7 IPO SERVER EDITION Server Edition Primary contains an integrated set of the following components and features e IP Office feature server e Voicemail Pro server e Avaya one AT Portal and Mobility server e Solution Administration web portal Web Control e IP Office Server Edition Manager including System Status Application e Voicemail Pro client e Client and DevConnect applications such as IP Office Softphone and DevLink e Acts as a central host for licensing Solution directory and time server e IP focused telephony capabilities to support 500 users and extensions such as H 323 SIP IP DECT and Wi Fi e Backup server for up to 500 IP extensions e Supports voicemail recording and Text to speech TTS channels e Supports remote worker including Avaya one X Portal users Avaya one X Mobile and Flare Communicator clients e Conference resources for ad hoc and meet me conferences e Upgrade packages for a
36. on Primary can support up to 500 250 for small server when one X Portal active on that server Each Server Edition Secondary or Server Edition Expansion System L can support up to 500 Each Server Edition Expansion System V2 can support up to 384 Multi Site Network Maximum devices 32 2 Core Servers 30 Expansion systems Separate one X Portal Server not counted as a device Trunks Registered SIP Trunks 4250 Each Server can support up to 250 small server 125 IP Office Server Edition Solution Overview Guide December 2012 41 Capacities and scalability Feature Capacity Comments Each Server Edition Expansion System V2 can support up to 125 Each Server Edition Expansion System L can support up to 125 Maximum possible active SIP 4352 Theoretical maximum only in Trunk channels practice other device system or network capacity constraints will degrade this figure Each server can support up to 256 small server 128 Each Server Edition Expansion System L can support up to 128 Each Server Edition Expansion System V2 can support up to 120 Figures for indirect media Direct media via SIP trunk supported in Server Edition R8 1 with following restrictions DTMF support RFC2833 or INFO trunk setting must match SIP endpoint setting SIP Avaya H 323 and IP DECT endpoint types Call Processing DL360 Server call capacity 14
37. ports a variety of backup and restore features to preserve and optionally reinstate both configuration and data in the event of an equipment failure The Server Edition Primary offers a manual and secure solution backup to an external server which can optionally be the Server Edition Primary Each server and expansion system can be configured to locally copy configuration and firmware and phone binaries on a periodic bases and both Voicemail Pro and Avaya one X Portal for IP Office have comprehensive backup and restore capabilities Highlights of backup and restore 22 IP Office Server Edition Manager e Saves all IP Office device configuration and templates on the Server Edition Primary e Restore IP Office device configuration Server Edition Primary e Save IP Office device configuration and templates to a local drive of a computer from a local drive of the computer or the Server Edition Primary e Solution Backup or Restore using a manual command from the Web Control The backup can be on a local drive or a remote SCP file server that can be another IP Office Server Edition server e Recover a corrupted or failed server configuration application and user data All these are in a single file set and you can securely copy it on a local drive or remote location and subsequently restore e Configure each local application backup to the local drive and use default or predefined directories Server Edition Expa
38. r Related topics Operating system support on page 40 Operating system support Server support The following server operating systems support IP Office Server Edition Manager e Windows Server 2003 32 bit only e Windows Server 2008 Service Pack 2 32 and 64 bit Client support The following client operating systems support IP Office Server Edition Manager e Windows Vista Enterprise Service Pack 2 32 and 64 bit e Windows XP Professional Service Pack 3 32 bit only e Windows 7 32 and 64 bit 40 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Chapter 6 Capacities and scalability IP Office Server Edition Solution supports a maximum of 1000 users or extensions The following table lists the performance and capacity requirements when IP Office Server Edition Solution is deployed on an appropriate platform as defined in the Reference Configuration guide Feature Capacity Comments Users Maximum Solution Users 1000 over whole solution NoUser and RAS Users not counted Maximum Users per Server 500 250 per Primary Each Server Edition Primary can Expansion 500 per Secondary support up to 500 250 for small 500 per Linux Expansion server when one X Portal active 384 per IP500 V2 Expansion on that server NoUser and RAS Users not counted Total users throughout Server Edition cannot exceed 1000 Extensions Total Extensions 1000 over whole solution Each Server Editi
39. roups Administration DVD Offline Operation e Integrated Voicemail Pro client System Status Application and Web Control access EENG managed offline if required OM Sensi NEI e Can still manage when some deices offline e On offline configuration sync options to harmonize as required Solution Management Resilience management e Complete solution view with status and e You can manage every device locally for inventory rainy day events e Users and Hunt Groups are solution wide You can manage the solution through a secondary server when the primary server e Centralized User Rights feature short fails or in a split WAN setup codes Time Profiles Incoming Call Routes and Account Codes e On Offline configuration sync options to e Permits advanced per device configuration ENEE if desired e All configurations stored on primary server Solution wide system directory e Easy management of central and per device licenses 16 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Solution components Highlights of Server Edition Manager Add or Remove Devices e Single process for addition or removal of device e In built Initial Configuration Utility ICU to simplify adding a new device Common configuration items from primary server is auto populated e Can configure before you install a new device Validation e Configuration validation
40. ting UC Call Routing Complex no default Simplified Common ICRs allow assistance simpler I C call routing and resilience Time Free form complex Simplified by default can still be freeform Primary Server acts as solution time server by default System directory Free form complex Simplified by default can still be freeform Primary Server acts as solution directory server by default Fax transport IP Office T 38 fax G 711 fax transport No need to configure transport codec sets to enforce G 711 fax transport used automatically SIP Trunk Direct None Direct media Includes SIP Info and Media to remote supported to remote RFC 2833 support device across SCN H 323 and IP DECT No in band DTMF endpoints support Hunt Groups Freeform Hunt groups only on Performance primary optimised for VMPro location also on Primary IP Office Server Edition Solution Overview Guide Comments infodev avaya com December 2012 IP Office Server Edition versus Preferred or Advanced Edition Feature Preferred Advanced Edition Server Edition Server Edition Comments Automatic resilience when secondary present SoftConsole Up to 4 per IP Office Up to 10 on Primary only Overcomes SoftConsole IP connectivity and SCN limitations Add remove device Manual Integrated through Auto population of Server Edition Multi Site lin
41. tion Primary or Server Edition Secondary Messaging TTS Professional Existing On Server Edition Primary or Server Edition Secondary Additional PRI Channels Existing On Server Edition Expansion System V2 CTI Pro Existing On associated device CTI Wav users Existing On Server Edition Expansion System V2 IPSec Tunnelling Existing On Server Edition Expansion System V2 28 IP Office Server Edition Solution Overview Guide December 2012 Comments infodev avaya com Licensing Server Edition licensing You need only one new license is for Server Edition Material Code Description 270397 IPO R8 1 Server Edition LIC You need one Server Edition licence for each of the Server Edition Primary Server Edition Secondary and Server Edition Expansion System Some of the features of the Server Edition license are e You can enables basic operation without the Server Edition license you cannot make any calls e You can not make calls unless there are valid licenses e You can add two additional messaging ports to Server Edition Primary e You can enable unlimited voice networking channels e You can enable meet me conferencing advanced messaging automated attendant call recording conditional call routing and queue announcements e You can enable basic mobility features such as Mobile Twinning call control and callback User licenses In addition to the separate Receptionist license the fo
42. ty Preferred Edition IP 500 V2 21 250 Unified Communications with Preferred Mobility Advanced Edition IP 500 V2 21 250 Unified Communications with Contact Center Server Edition Linux Server IP 500 100 1000 Unified V2 and Linux Communications Expansion with Preferred Mobility Solution architecture This section describes the architecture of IP Office Server Edition Solution IP Office Server Edition Solution is based on a fixed star network topology that provides comprehensive features and their management The solution provides a flexible and modular architecture which can scale up the number of users and sites by networking multiple servers The components function as a single logical unit through an integrated management system IP Office Server Edition Solution provides the following features e A single Server Edition Primary server provides IP Office Server Edition Voicemail Pro and Avaya one X Portal e You can optionally add a second Server Edition Secondary server to increase the capacity and ensure resilience e IP Office Server Edition Solution supports up to 30 expansion systems which provide additional capacity support analog or digital interfaces and remote sites e Server Edition Expansion System can be an existing IP500 V2 or IP Office Server Edition server e The IP Office Server Edition Solution users can be configured on IP Office Server Edition server or Server Edition
43. ultiple backup file sets unlimited Restore using Avaya one X Portal for IP Office by logging in as a Superuser Security Security IP Office Server Edition Solution is a reliable and secure solution For more information about security see P Office Security Guide Highlights of the security in IP Office Server Edition Solution Platform IP Office Server Edition Manager Most of the administrative data is in the IP e IP Office for Linux operating system is CentOS 6 1 based on Red Hat Enterprise Linux that is further hardened for defaults packages and users e Operating system of Server Edition Expansion System L is developed for IP Office The operating system is simple stable and reliable e Components that are secure Software security engine for all the components Hardware security engine for Office Server Edition Expansion System V2 Office e Transport Layer Security TLS secures the communications between IP Office Manager and IP Office and insecure ciphers are disabled e Provides Role based user access control RBAC e Provides comprehensive user account and password controls e You can enable a PKI Trust domain e The system generates warnings messages if administrative passwords are set to default The system sends alarms or login failure IP Office Server Edition Solution Overview Guide December 2012 23 Features Highlights of the s
44. vidual IP Office SDK supported at devices present Templates Analogue and SIP Line Extension trunks only local to the Manager PC User Hunt Group Time Profile Firewall Profile IP Route Service Tunnel ARS Centrally stored Multiple creation option 36 IP Office Server Edition Solution Overview Guide Comments infodev avaya com December 2012 Chapter 4 Deployment Hardware components Server Edition Primary is the only hardware component you require e You can add Server Edition Secondary server at any time to increase user capacity and for resilience e The Server Edition Secondary server can be in a local or remote location e Expand TDM analog and digital capabilities with an Server Edition Expansion System V2 e The Server Edition Expansion System can be in a local or remote location e The Server Edition Expansion System adds IP capacity e You can add a separate Avaya one X Portal for IP Office at any time to increase the capacity of Avaya one X Portal for IP Office and for higher Server Edition Primary BHCC e Rest of solution engineering is the same as IP Office Multi Site Network SCN with a star or double star topology Example deployments Centralized IP only Distributed IP only One Server Edition Primary located at the 1 One Server Edition Primary located at the Head Quarters Head Quarters 2 One Server Edition Secondary located at the remote site Centralized IP A
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