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3C10503 R6.0 NBX Installation Guide

1. Important Safety Information 87 WARNING The system must be installed in a secure locked area The components and telephones of the NBX system are electronic devices To avoid injury and damage to the equipment follow these important safety precautions when you install use or service it Allow only qualified personnel to install and remove the unit Always connect the unit to a grounded protective earthed outlet to comply with international safety and EMC standards Read and understand all instructions Always disconnect a device from its power source before you clean it CAUTION Each of the two power supply units in a V3001R or a V5000 with redundant power supplies has its own overcurrent protection device which operates independently the overcurrent device for one power supply does not protect the second power supply You must connect both AC power cords to provide power to both of the power supplies Disconnect all power inputs to power off the device Do not disassemble components of the system If you suspect that a card chassis or telephone is defective call a service representative Do not use this product near water Do not install this product or a telephone in a damp area such as a basement Never cover or block the ventilation holes on the chassis or telephones Proper ventilation is required to ensure normal operation of each component and to avoid component failures WARNIN
2. 01 e0 bb 00 00 1d System state 01 e0 bb 00 00 15 Music on hold e0 bb 00 00 1 1 Page e0 bb 00 00 25 e0 bb 00 00 35 e0 bb 00 00 31 e0 bb 00 00 39 Conference call channel O Conference call channel 1 Conference call channel 2 Conference call channel 3 e0 bb 00 00 09 Download service e0 bb 00 00 01 e0 bb 00 00 05 e0 bb 00 00 0d Paging audio 1 Paging audio 2 Paging audio 3 e0 bb 00 00 3d e0 bb 00 00 30 e0 bb 00 00 34 e0 bb 00 00 3c e0 bb 00 00 38 e0 bb 00 00 28 e0 bb 00 00 2c e0 bb 00 00 24 Conference 4 Conference 5 Conference 6 Conference 7 Conference 8 Conference 9 Conference 10 Conference 11 120 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS A TELEPHONES AND ATTENDANT CONSOLES This chapter explains how to install a 3Com Telephones m 3Com Attendant Consoles For information on how to add a 3108 Wireless Telephone or a generic SIP telephone to an NBX system that is running in SIP mode see the NBX Administrator s Guide WARNING 3Com Telephones are intended for connection only on internal Local Area Networks Do not install them outside of buildings Adding Telephones Auto Discover Telephones There are two ways to add a new telephone Auto Discover and manual configuration Auto Discover is the simplest and most common method of adding a new telephone When you enable the Auto Discover feature and then connect a new 3Co
3. This RJ 48C connector makes a patch cord connection to a T1 interface CSU DSU m Status Lights These lights indicate the status of the card s signaling synchronization and loop back test CF On indicates a Carrier Failure The T1 card is not receiving carrier signals from the far end of the T1 line a RA On indicates a Remote Alarm The far remote end of the T1 line is not receiving appropriate signaling from the T1 board a LB On indicates that loop back testing is in progress a Nominal On indicates ready to send and receive information a 10BASE T Uplink This RJ 45 Ethernet connector connects the T1 card to an external LAN hub or switch You can use this connector to isolate T1 traffic If the T1 Digital Line Card is used in a V5000 Gateway Chassis do not use this connector because the chassis has an Ethernet connector to connect the chassis to the LAN If you use the Uplink connector be sure to program the switch or router on the other end for 10BASE T 10 MB operation m Console This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access The 3C10116D T1 Digital Line Card has the following lights and connectors a T41 This RJ 48C connector makes a patch cord connection to a T1 interface a Status Lights These lights indicate the status of the T1 card s signaling synchronization and loop back test a CO Central Office Amber Alarm con
4. Dimensions 21x22x11 cm 8 3 x 8 7 x 4 3 in Power 4 7 W PoE Power Rating Class 1 216 APPENDIX A SPECIFICATIONS 2101 Basic Telephone The 3Com 2101 Basic Telephone no longer available includes a 2 x 24 character display three programmable buttons and a 10 100 Mbps switch port Table 61 2101 Basic Telephone Specifications Compliance FCC Class A device Electrical 3C10248A AA Australia 240VAC 50Hz 13W 3C10248A CN China 220VAC 50Hz 13W 3C10248A ME Mainland Europe 230VAC 50Hz 13W 3C10248A SA South Africa 230VAC 50Hz 13W 3C10248A UK United Kingdom 230VAC 50Hz 13W 3C10248A US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing 3105 Attendant Console The 3Com 3105 3C10224B Attendant Console supports up to 100 functions with status LED display 50 buttons each with high low shift position It operates at 10Mbps in half duplex mode Table 62 3105 Attendant Console Specifications Compliance FCC Class A device Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Weight 792 gm 1lb 1502 Dimensions 26x 19x 8 cm 10 3 x 7 5 x 3 2 in Power 3 W PoE Power Rating Class 1 1105 Attendant Console 217 1105 Attendant The 3Com 1105 Attendant Console supports up to 100 functions with Console status LED display 50 buttons each
5. AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTRIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS WITH THE SOFTWARE OpenBSD basename c v 1 4 1999 05 30 17 10 30 espie Exp OpenBSD dirname c v 1 4 1999 05 30 17 10 30 espie Exp Copyright 1997 Todd C Miller lt Todd Miller courtesan com gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that he following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the ollowing disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the ollowing disclaimer in the documentation and or other materials provided with the distribution 3 The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE
6. Feature access uses Hook Flash HF or Timed Break Recall TBR Electrical Voltage input 3 3 5 and 12V D C derived from the NBX power rails 48V D C As with most telecommunications power supplies the PSU voltage is negative i e 48V PSU 100 240V A C 47 63Hz 1 6A Power input lt 10W internally from NBX rail PSU 7OW maximum Legacy Link Norstar The 3Com Legacy Link Analog Card enables an NBX system to support Card analog handsets Table 57 3C10393 NBX Legacy Link Norstar Card Specifications Weight 500 gm 1 10 Ib Connectors RJ 21x 50 way male for handset connection D type 9 pin female RS232 diagnostics port Mini DIN 6 pin female power input 3102 Business Telephone 213 Table 57 3C10393 NBX Legacy Link Norstar Card Specifications continued Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Telephone 2 REN per port Connection Two Wire Loop Start Feature access uses Hook Flash HF or Timed Break Recall TBR Electrical Voltage input 3 3 5 and 12V D C derived from the NBX power rails 48V D C As with most telecommunications power supplies the PSU voltage is negative i e 48V PSU 100 240V A C 47 63Hz 1 6A Power input lt 10W internally from NBX rail PSU 7OW maximum 3102 Business Telephone The 3Com 3102 Business Telephone 3C10402B includes a 2 x 24 character display 18 programmab
7. If you have more licenses to add click Apply If you are finished adding licenses click OK Reboot the system To enable the Auto Discover feature for Legacy Link cards Log in to the NBX NetSet utility using the administrator login ID and password 2 Click System wide Settings gt Auto Discovery 3 Enable Auto Discover Other Devices 4 Click OK When you insert a card into an NBX chassis you may leave the system powered up If the Auto Discovery feature is enabled the Auto Discover process begins as soon as the system senses the new card To install the card Wear a personal anti static wrist strap and connect it according to the manufacturer s instructions Inspect the card external power supply and connectors for signs of damage Remove the faceplate from the NBX chassis slot where the card is to be fitted Insert the card into the slot Slide the card into the chassis until you feel it touch the connectors To seat the card into the connectors apply firm pressure to both the left and right sides of the front of the card CAUTION If you cannot seat the card with light pressure remove it and check for obstructions Adding a Legacy Link Card to an NBX System 169 Tighten the left and right screws on the front of the card to secure it to the chassis If the NBX system is not already powered up then apply power at this stage 7 Check that the ly card power LED is lit 8 Wait a few minutes until the por
8. Input power failed Y Y System test a Flashing Card is functioning correctly Off Card has failed a Status On Seek service assistance Off Operating normally m L The power connector is a 6 pin circular Mini DIN type Power from the external 48V D C supply is fed into the card via this connector to power the handsets through the RJ21x 50 way line connector a On External power ok a Off External power failed a Channels Channel LEDs are normally off and all LEDs flash approximately every 10 seconds On Handset off hook for example a call in progress a Off Handset on hook 10101 The 9 pin D type straight through connector is used to connect to the RS232 Diagnostic Port This connector allows engineers to perform tests on the card or to upgrade the card software a RJ21x line connector The RJ21x 50 way line connector is used to connect the analog telephones to the card through the existing punch block and handset wiring The pins are paired vertically on the connector such that line 1 is connected to pins 1 and 26 line 2 is connected to pins 2 and 27 and so on 48 CHAPTER 1 INTRODUCTION Legacy Link Norstar Card The 3Com Legacy Link Gateway for Norstar Handsets provides NBX protocol mapping for up to 16 Norstar handsets using existing PBX wiring A maximum of eight simultaneous FAX calls can be made on the card The Legacy Link Norstar card requires a license and NBX sof
9. Legacy Link Meridian Card Legacy Link Norstar Card 3100 Entry Telephone 3108 Wireless Telephone 200 APPENDIX A SPECIFICATIONS Government Approvals Safety EMC Emissions EMC Immunity European Community CE Notice Other Approvals The 3Com Networked Telephony Solutions are in compliance with the industry standards listed in this section IEC60950 Edition 3 plus all national deviations EN60950 1992 A11 1997 plus ZB amp ZC deviations UL 60950 1 CSA 22 2 950 3rd Edition AS NZS 3260 EN55022 CISPR22 AS NZS3548 FCC Part 15 ICES 003 Class A EN55024 IEC61000 4 2 Electrostatic discharge IEC61000 4 3 Radiated immunity IEC61000 4 4 Fast transients IEC61000 4 5 Surge IEC61000 4 6 Conducted immunity IEC61000 4 8 Magnetic IEC61000 4 11 Dips and interruptions Marking by the symbol ce indicates compliance with the essential requirements of Directive 73 23 EC and the essential requirements of articles 3 1 b 3 2 and 3 3 of Directive 1999 5 EC EN61000 3 2 Harmonic emission EN61000 3 3 Flicker CTR3 A1 BRI Interface CTR4 A1 PRI Interface ACA TS031 Australian BRI Interface ACA TS038 Australian PRI Interface FCC Part 68 V3000 Analog Call Processor 201 V3000 Analog Call See Figure 1 on page 22 for information about V3000 connectors and Processor status lights Table 39 V3000 Analog Specifications Weight 5 45 kg 12 Ibs Dimensions H 42 mm 1 6 in W 44
10. Environmental Operating temperature 0 C to 50 C 32 F to 122 F Storage temperature 40 C to 70 C 40 F to 158 F Operating humidity 95 Storage humidity 95 3108 Wireless Telephone 221 Table 68 3108 Wireless Telephone Specifications continued Security WEP Shared key Encryption WPA PSK WPA with preshared keys WPA2 PSK WPA2 with preshared keys 802 1x with EAP TLS 802 1x with EAP TTLS 802 1x with PEAP MSCHAPv2 802 111 cached PMK Number of CA profile 8 RFC 2246 RFC 3268 RFC 3546 RFC 3711 222 APPENDIX A SPECIFICATIONS CIRCUIT PROVISIONING This appendix describes the circuit provisioning requirements for analog telephone lines T1 lines and for ISDN PRI services on T1 lines It contains the following topics Caller ID Choices for Analog Lines a 11 Prerequisites m 11 Recommendations m ISDN PRI Prerequisites m ISDN PRI Recommendations ISDN BRI Prerequisites a ISDN BRI Recommendations Caller ID Choices for Analog Lines When you order analog telephone lines from your telephone service provider you can also order caller ID service Your telephone service provider can tell you the format in which they provide caller ID information You can configure your NBX system to work with any of these formats a Bellcore GR 30 CORE m ETSI FSK a ETSI DTMF a British Telecom SIN 242 a NTT Telephone Interface Services See the NBX Administrator s Guide for information on
11. Optionally you can configure the DHCP server to pass the IP address of the NCP to DHCP client devices For an example see Appendix C Configuring Option 184 on a Windows 2000 DHCP Server in the NBX Administrator s Guide If you are not using DHCP you must use the NBX NetSet utility to configure a block of IP addresses for use by IP On the Fly devices and configure the NCP s IP address into each telephone that will be located on a remote subnet Devices on the same subnet as the NCP are given an IP address only if they need to communicate with a device that is on a different subnet 1 See Configuring IP On the Fly on page 184 To provide the IP address of the NCP to devices on other subnetworks use one of these methods Program the IP address of the NCP directly into each telephone using the telephone key pad For devices the 3Com 3100 Entry Telephone which does not have an LCD display panel you can use the Telephone Local Configuration application which you can install on a computer from the NBX Resource Pack See Chapter 10 Troubleshooting in the NBX Administrator s Guide for instructions on how to use these tools Program a custom DHCP option on the DHCP server and configure the server to pass the IP address of the NCP to remote devices through the standard DHCP configuration process Configuring IP Telephony 183 RFC 2132 DHCP Options and BOOTP Vendor Extensions defines vendor specific options that a
12. TAPI Route Points None 100 100 No The 3 digit dial plan might not provide enough extensions to support 100 TAPI Route Points Table 14 Detailed Device Limits V3001R Device application Per Unit Device Count System License Description Toward Total Maximum Required 102 2102 or 1 1500 No 2102 IR Business Telephone 2101 Basic 1 1500 No Telephone 105 Attendant 1 100 No Console 3106C Cordless 1 10 Yes Telephone 3107C Cordless 1 3 Yes Telephone The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s 1 1500 Yes Telephone 3102 Business 1 1500 Yes Telephone 3101 or 3101SP 1 1500 Yes Basic Telephone 3100 Entry 1 1500 Yes Telephone 64 CHAPTER 1 INTRODUCTION Table 14 Detailed Device Limits V3001R continued Device application Per Unit Device Count System License Description Toward Total Maximum Required 3108 Wireless 1 1500 Yes Telephone 3105 Attendant 1 100 Yes Console pcxset Soft 1 per pcXset PC 1500 Yes Telephone telephone client NBX Media Driver 1 driver system enables 1500 Yes for WAV devices the max allowable number of WAV devices Polycom IP 3000 1 1500 Yes Speaker Phone Legacy Link Handset 16 1488 93 cards Yes Gateway card 16 port card NBX Analog 4 1500 No
13. Terminal Card ATC 4 port card 375 cards NBX Analog 1 1500 No Terminal Adapter ATA NBX Analog Line 4 per card 720 ports No Card 180 cards NBX T1 Card 24 per card 720 channels No DS1 30 cards NBX T1 Card 23 per card 713 channels No ISDN PRI 31 cards NBX E1 Card 30 per card 720 channels No ISDN PRI 24 cards NBX ISDN BRI ST 8 per card 720 channels No card 90 cards System Architecture Attributes Virtual Tie Lines None 48 Yes Bridged Extensions None 400 Primary No 1200 Bridged Account Codes None 5000 No Application and Call Processing Attributes Auto Attendants None 100 No Voice Mail Ports None 72 Yes above 4 ports NBX Licensing 65 Table 14 Detailed Device Limits V3001R continued Device application Per Unit Device Count System License Description Toward Total Maximum Required Voice Mailboxes None 1500 Covered by total NBX Messaging system device license Phantom Mailboxes None 1000 No The 3 digit dial plan does not provide enough extensions to support 1000 Phantom Mailboxes Automatic Call 0 100 Yes Distribution Groups above 2 groups ACD Groups Hunt Groups and Calling Groups all count towards the same maximum total For example on a V3001R system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Call Park Zones None 100 No The 3 digit dial plan might not provide enough extensions to support 100 zones Call Pick
14. To speed access to NBX NetSet configure your browser to access the NBX system without going through the proxy server All greetings and prompts are missing For example calling the Auto Attendant or a user s mailbox produces silence instead of the The wrong message compression format was selected Prior to R1 1 0 all audio used MuLaw compression With R1 1 0 audio that is any prompt message or greeting was recorded using ADPCM compression If you are running R1 1 0 or higher you must leave the compression format set to ADPCM The ability to select the format allows you to migrate existing data into an older database for backwards expected compatibility greetings In release R2 6 and all later releases the compression is set to ADPCM and you cannot change it Caller ID Your local telephone Caller ID is typically an optional service information is not appearing when an outside call arrives company is not providing Caller ID service to you which you must order from your telephone company You may be able to see caller ID by number or by name or both depending on the service your telephone company provides You are answering the telephone before the Caller ID information is fully received Caller ID information does not appear immediately It usually appears between the first and second rings If you answer the call too quickly the information is never received 196 CHAPTER
15. configure IP On the Fly Log in to the NBX NetSet utility using the administrator username and password Click the System wide Settings gt IP Settings and then click the P Address Ranges tab In the P Addresses dialog box click Add 4 Specify an address range and then click OK Configuring the DHCP Server gt If you choose to use DHCP contact your network administrator to configure the DHCP server For an example see Appendix C Configuring Option 184 on a Windows 2000 DHCP Server in the NBX Administrator s Guide In NBX releases prior to R6 0 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards did not support DHCP option 184 so gt Manually Configuring Telephone IP Settings Configuring IP Telephony 185 you needed to initialize the card by connecting it to the same subnet as the NCP if you were installing the card on a subnet that was remote from the system s NCP With NBX R6 0 or higher these cards support DHCP option 184 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support DHCP lease times of less than 20 minutes If a phone is located on a different subnet from the NCP the phone and the NCP cannot communicate with each other until the telephone is configured with its own IP settings and the IP address of the NCP After the telephone can communicate with the NCP you can use the NBX NetSet utility to change the device IP settings If you first conne
16. description of 43 inserting caution 151 installing BRI ST lines 82 specifications 209 status lights LEDs 43 44 bug fixes 234 Business Telephone connecting telephone lines caution 83 description of 52 Business Telephone 3102 PoE power rating 213 C cable DSL connection for phones 190 cables bare wire end 42 CALL E1 status light 41 T1 status light 38 Call Processor IP address 186 IP address for telephones 186 providing Call Processor IP address to devices 182 call processor status lights LEDs NBX 100 32 V3000 22 24 V3001R 26 V5000 28 calling group performance issues 57 CARD T1 status light 38 chassis brackets NBX 100 96 number of in NBX 100 system 31 specifications 204 wall mount dimensions for NBX 100 96 co E1 status light 41 T1 status light 37 COM1 and COM2 ports NBX 100 32 V5000 29 conference call multicast addresses 119 configuring a line card port 116 configuring IP for subnetworks 181 IP On the Fly 182 184 standard 181 configuring network devices Attendant Console 181 Call Processor 181 NBX telephones 181 connecting a computer to the telephone 129 power adapter to a telephone 109 125 power adapter to an attendant console 134 telephone to the LAN 126 Connection Assistant 233 console commands 196 Console port commands 197 cooling environmental prerequisites 82 cordless telephones 45 143 base station installation 130 installation guidelines 130 131 max number 130 proximity 130 1
17. holds the NCP 2 Wait 60 seconds 3 Reconnect power to the system 4 Use NBX NetSet to enter the correct date and time characters Problem with Contact your 3Com NBX Network NCP battery Voice Authorized Partner 194 CHAPTER 11 TROUBLESHOOTING Table 36 Troubleshooting Actions continued Symptom Possible Cause Suggested Action Your browser cannot connect to the NBX NetSet utility No IP connectivity Verify that the computer you are using to run the browser has network connectivity See Establishing IP Connectivity on page 101 Routing problems If your local IP environment includes a proxy server you might need to reconfigure your browser parameters to ignore the proxy server See the Help for your browser Invalid IP configuration The system has a default IP configuration which might need to be changed to match your local IP environment Temporarily change the IP configuration of your computer so that the subnet configuration matches the system configuration Specify 255 255 255 0 as the subnet and use IP address 192 168 1 191 After you change your computer s IP configuration connect to the system and change its IP configuration to match the IP environment of your local network Change your computer s IP configuration back to its original settings and then connect to the NBX NetSet utility using the new IP address See Establishing IP Connectivity on page 101 comp
18. system ISDN PRI services support the following central office switch protocols a AT amp T 5ESS Custom a DMS Custom a National ISDN NI 1 NI 2 Caller ID by Name If you configure your T1 Digital Line Card for ISDN PRI operation you can subscribe with your telephone service provider for caller ID by name service but only if your telephone service provider uses National ISDN 2 or AT amp T 5ESS Custom ISDN BRI Prerequisites Before you start to install a BRI circuit collect all of the following information All telephone numbers to be activated Circuit ID Carrier s testing department name and telephone numbers Carrier s circuit provisioning department names and numbers Carrier s account representative account information ISDN BRI Recommendations 227 ISDN BRI Recommendations When you work with the telephone company to install an ISDN BRI circuit 3Com recommends the parameters discussed in the following sections a Interface The BRI connection supplied by the telephone company must terminate at an S T interface Connections terminating at the U interface are not supported a Point to Point and Point to Multipoint Both point to point and point to multipoint configurations are supported The appropriate TEI Terminal Endpoint Identifier must be entered when configuring the BRI card Typically Automatic TEI assignment is used on Point to Multipoint lines For Point to Point lines set the TEI value to O
19. zero By default the system is configured to use Automatic TEI assignment Thus if the line provided is Point to Point this will typically mean the TEI has to be set to O zero when configuring a DDI MSN Applications For DDI MSN 3Com recommends that you order telephone numbers that easily fit in the NBX system numbering plan If possible use 3 or 4 digit DDI MSN codes which allow for simple dial plan implementation a With 3 digit extensions 100 499 the last three digits of the DDI MSN codes should be 100 499 With 4 digit extensions 1000 4999 the last four digits of the DDI MSN codes should be 1000 4999 a Supported Telephone Central Office Switch Protocols NBX system ISDN BRI services support the ETSI central office switch protocol 228 APPENDIX B CIRCUIT PROVISIONING GUIDELINES FOR CONNECTING REMOTE AUDIO DEVICES This appendix provides guidelines for connecting a remote audio device to an NBX System The remote audio device can be a 3Com Telephone an Analog Line Card an Analog Terminal Adapter ATA an Analog Terminal Card a Digital Line Card or other product For instructions on configuring an NBX device to connect over a broadband connection for example a 3Com Telephone in your home behind a DSL Router see Adding a Remote Telephone in Chapter 2 of the NBX Administrator s Guide The guidelines provided are for a single device but the issues discussed can be scaled to cover multiple dev
20. 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OpenBSD strsep c v 1 3 1997 08 20 04 28 14 millert Exp Copyright 1990 1993 The Regents of the Universit
21. 3Com for additional product and support information See the table of access numbers later in this appendix Access Software Downloads You are entitled to bug fix maintenance releases for the version of software that you initially purchased with your 3Com product To obtain access to this software you need to register your product and then use the Serial Number as your login Restricted Software is available at http eSupport 3com com To obtain software releases that follow the software version that you originally purchased 3Com recommends that you buy an Express or Guardian contract a Software Upgrades contract or an equivalent support contract from 3Com or your reseller Support contracts that include software upgrades cover feature enhancements incremental functionality and bug fixes but they do not include software that is released by 3Com as a separately ordered product Separately orderable software releases and licenses are listed in the 3Com Price List and are available for purchase from your 3Com reseller Contact Us 3Com offers telephone internet and e mail access to technical support and repair services To access these services for your region use the appropriate telephone number URL or e mail address from the table in the next section Telephone Technical Support and Repair Country Contact Us 235 To obtain telephone support as part of your warranty and other service benefits you must fir
22. 4 Click Apply 184 CHAPTER 10 CONFIGURING IP TELEPHONY Configuring IP On the Fly Before you configure IP On the Fly consider how many addresses you need The number of addresses needed depends on the number of devices that are likely to use IP communications at one time and in one device location For example if you have twelve devices four line card ports and eight telephones on the NCP subnetwork and four telephones on other subnetworks the number of IP addresses required depends on the activity on the system If an external telephone call arrives on one of the line card ports and the call is intended for one of the remote telephones then the line card port needs an IP address to participate in the call and obtains one from the IP On the Fly address pool The remote telephone needs an IP address too However the remote telephone cannot obtain an IP address from the IP On the Fly pool of addresses because it is not on the same subnet as the NCP If the remote telephone does not already have an IP address either assigned by a DHCP server or manually programmed through the telephone buttons it cannot participate in the call If an external telephone call arrives on one of the line card ports and the call is intended for one of the oca telephones neither the line card port nor the telephone require an IP address Both can communicate at the Ethernet layer Layer 2 After you determine the range of IP addresses that you need
23. CO lines are pooled and arbitrated by the NCP The CO lines do not map to individual telephones All incoming calls go first to a receptionist s telephone or the Automated Attendant If the call goes to a receptionist s telephone the receptionist forwards the call to the user s extension or if the user is out of the office the call can be sent directly to the user s voice mailbox To call an outside number a user must dial the line pool access number typically 9 and the NCP assigns the next available line PBX mode allows you to make maximum use of a limited number of CO lines Direct Inward Dialing DID configuration requires changes to the system dial plan For more information on DID see the NBX Administrator s Guide Hybrid mode Combines key mode and PBX mode Some CO lines are mapped directly to telephones while the rest are pooled The system must be using 3Com call control mode because you cannot map telephone lines to phone buttons if the NBX system is operating in SIP mode See the NBX Administrator s Guide for more information on SIP on the NBX Direct Inward Dialing DID configuration requires changes to the system dial plan For more information on DID see the NBX Administrator s Guide PBX mode is the easiest configuration to set up and manage Key mode requires more configuration because you must map the CO lines to telephones 116 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Reassigning Extensions
24. Emissions IECS 003 CLASS A FCC PART 15 CLASS A EN 55022 CLASS A VCCI CLASS A AS NZS 3548 CLASS A EN61000 3 2 EN61000 3 3 CNS 13438 CLASS A KOREAN EMI CLASS A 204 APPENDIX A SPECIFICATIONS V5000 Call The V5000 formerly the SuperStack 3 V5000 includes the box fans one Processor or two power supplies backplane and mounting brackets It can accommodate a second drive for disk mirroring Table 42 5000 Call Processor Specifications 3C10201 3C10202 Weight As Shipped One disk 9 1 kg 20 Ibs With two disks 10 5 kg 23 Ibs Dimensions H 133 mm 5 24 in W 440 mm 17 3 in D 320 mm 12 6 in Compliance This is an FCC Class A device Controls Music on Hold level adjustment controls the gain of the input circuit for the Music on Hold function Electrical 100 240 VAC 2 2A 50 60 Hz Optional Second power supply Environmental Ambient temperature 0 to 40 C 32 to 104 F Humidity 5 to 85 noncondensing NBX 100 Call The NBX 100 Call Processor must reside in the top slot in an NBX 6 Slot Processor chassis Table 43 3C10110C 3C10110D NBX 100 Call Processor Weight 1 Ib 2 oz 510 gm Environmental Ambient temperature 32 F to 104 F 0 C to 40 C Humidity 5 to 85 noncondensing Controls Music on Hold level adjustment adjustable controls the gain of the input circuit for the music on hold function NBX V3000 Gateway Chassis 205 Table 43 3C10110C 3C10110
25. Feature phones The DHCP server must also be configured to provide the NCP IP address through option 184 Or you can program IP settings into each device using the dialpad See the NBX Administrator s Guide for DHCP information and for telephone local programming instructions a It takes a few moments for the Auto Discover process and the software download process to complete The NCP initializes devices one at a time If you have connected many new devices to the system at the same time the Auto Discover process requires more time a A fully initialized telephone displays its extension and the date and time If there are no extensions available the Auto Discover process fails and the telephone s display panel continues to display the telephone s MAC address a f you are adding devices that do not have a display panel such as 3100 Entry Telephones connect the devices one at a time and then refresh the Telephone Configuration gt Telephones list after you connect a device to see the extension assigned to that device m Do not specify an Auto Discovery starting extension that begins with zero 0 as that will cause the Auto Discover process to fail a If you are installing a 3Com Attendant Console connect it after you have discovered all of the telephones The Auto Discover Attendant Consoles process maps all existing telephone extension to the Attendant Console m If you are adding licensed devices to the system the devices
26. If the device is no longer active at the end of the time period the DHCP server returns the IP address to the list of available addresses that can be allocated to requesting devices If your DHCP server can serve multiple subnets by using a BOOTP Relay agent also known as an IP helper address you can provide IP settings IP address subnet mask and default gateway address for all of your system devices However each NBX device in the system must know the IP address of the NCP If the device and the NCP are located on the same subnet the device receives this information through status messages passed at the Ethernet layer If the device and the NCP are located on 182 CHAPTER 10 CONFIGURING IP TELEPHONY IP On the Fly Configuration Providing the NCP IP Address to Devices different subnets you can configure the DHCP server to pass the IP address of the NCP to the device See Providing the NCP IP Address to Devices on page 182 The NBX system must be configured differently in each of the following IP On the Fly situations All telephones and devices are on the same subnet as the NCP You do not need to use IP in this environment Devices always use Ethernet Layer 2 communications and the NCP never needs to give out an IP address Some telephones are on separate subnets If you use a DHCP server verify that the server has enough IP addresses to handle the number of telephones and devices in the NBX system
27. Mike W Meyer makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty MIKE W MEYER DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL MIKE W MEYER BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTUOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE CONTENTS ABOUT THIS GUIDE How to Use This Guide 17 Conventions 18 International Terminology 18 Your Comments on the Technical Documentation 19 INTRODUCTION NBX IP Telephony Platforms 21 V3000 Analog 22 V3000 BRI 24 V3001R 26 V5000 28 NBX 100 31 NBX Expansion Chassis 33 NBX Cards and Devices 35 Analog Line Card 35 T1 Digital Line Card 36 E1 Digital Line Card 39 BRI ST Digital Line Card 43 10BASE T Uplink Card 45 Analog Terminal Card 45 Legacy Link Analog Card 46 Legacy Link Norstar Card 48 Legacy Link Meridian Card 49 Analog Terminal Adapters 50 3Com Telephones 52 Third party Devices and Applications 54 Optional Software 55 NBX Licensing 56 Individual Device Limits 57 Features and System Performance 57 10 2 Licensed Device Limits 57 How the System Limits Interact 58 Maximum Device Counts and Memory Requirement
28. Status LEDs S1 and 2 Indicate operating system status S1 and S2 both flashing approximately 2 flashes per second The hardware is initializing S1 on and S2 off The operating system has started successfully m S1 and S2 are both on The operating system software has not started successfully a S1 and S2 flash in an alternating pattern A file system check is in progress possibly due to an improper shutdown The boot process will take longer than normal S3 Indicates the status of Music On Hold MOH a S3 flashing approximately 2 flashes per second The MOH processor is initializing If this flashing continues for more than 2 minutes the processor has not started successfully S3 solid on The MOH processor has started successfully a S3 flashing slowly approximately 1 second on and 1 second off The MOH processor has started successfully but no music source is connected VOL This adjusting screw controls the volume of Music On Hold MOH Mini jack mono or stereo that accepts Music On Hold audio maximum 2V peak to peak from the line output of a CD player tape player or other music source Paging This RJ 11 connector provides an audio output or a dry contact switch connection for use with a public address system Ext Alert Reserved for future use 10BT Uplink and LINK LED COM1 RJ 45 connector provides means to connect to an external Ethernet switch or h
29. The Norstar Handset Overview document is available from the 3Com web site It compares the differences in operation of the Norstar handsets including button mapping and default layouts m Quick reference cards are supplied with the 3Com Legacy Link for Norstar card You should replace the existing Norstar Quick Reference Cards situated under the handset on the Norstar phone with the new 3Com Quick Reference Cards provided a Templates for Norstar Key Cap Labels and Norstar Phone Quick Reference Cards can be obtained at www desi com Adding a Legacy Link Card to an NBX System When you unpack your Legacy Link Card be sure you receive in addition to the card an external power supply You connect the power supply to the front of the Legacy Link Card after you install it into an NBX chassis so Prerequisites for Installing a Legacy Link Card Adding a Legacy Link Card to an NBX System 167 that the card can supply line power to the phones through the telephone wiring Adding a Legacy Link Card to a system requires these steps Prerequisites for Installing a Legacy Link Card Enabling Auto Discover for Legacy Link Cards Installing the Legacy Link Card Configuring a Legacy Link Card Upgrading Legacy Link Card Software Before you install the card verify that all prerequisites in this section are met Be sure to read and comply with the Safety Information in the Statutory Warnings Section of the Analog Approvals
30. This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OpenBSD strlcat c v 1 5 2001 01 13 16 17 24 millert Exp OpenBSD strlcpy c v 1 4 1999 05 01 18 56 41 millert Exp Copyright 1998 Todd C Miller lt Todd Miller courtesan com gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notic
31. University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE gethostname c minimal substitute for missing gethostname function created 2000 Mar 02 jmk requires SVR4 uname and lc by Jim Knoble lt jmknoble pobox com gt Copyright 2000 Jim Knoble Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation This software is provided as is without warranty of any kind e
32. a blank faceplate See NBX Licensing on page 56 for more information on the total number of supported devices Figure 5 NBX 100 Chassis with Network Call Processor and Cards NBX 1 No 00 se i 3com aa yw PAGING ALENT STUB _oom come 8 eit ff Be o 30101100 300m NBX Cal un Mi PUR 12845078 00000000 1 TO Be 3010370 3Com NBX Uplink Card Teruru a e u Bs Ls oe Siac och Bi REE Linn D a ox 50 A M Be EEE 30101140 300m NEX Analog Line Card aa a a 4 t GE EEE 1204 GES 0000 a A fd D D E a a 30101140 300m NEX Analog Line Card A m aa a gt gt gt 1204 GER 0000 T 2 3 4 E aes oe SONOTIAG 300m NEX Ang Line Card k D D The NBX 100 6 Slot Chassis can be used as an expansion chassis for an NBX system You must install an NBX Uplink Card to connect the chassis to the network The top slot of an NBX 100 6 Slot Chassis has no access to the backplane If you are using an NBX 100 6 Slot chassis as an expansion chassis always cover the top slot with a blank faceplate Figure 6 NBX 100 Call Processor 3C10110D 1 2 3 4 5 6 7 8 iif fof s v MOH PAGING EXT ALERT 10BT UPLINK COM 1 COM 2 1 2 3 0 Ceses 000 6 of J CC Go 3C10110D 3Com NBX Call Processor N 32 CHAPTER 1 INTRODUCTION Table 10 NBX 100 NCP Connectors and LEDs 1
33. address for your computer a conflict results and the system might not start properly 4 Reboot the computer so that the new settings take effect 5 6 A Configuring NBX System Networking 103 Start a browser To access the NBX NetSet utility enter the following address into the browser s address field 192 168 1 190 This is the default IP address of the NBX system If the connection attempt fails check the browser s Proxy Server setting and verify that it is configured for a direct connection Also check the Connection setting and verify that it is set for a direct LAN connection not a dial up connection After you connect you can log in to the NBX NetSet utility using the default administrator user name and password See the next topic Configuring the NBX System IP Address for instructions on configuring the NBX IP settings CAUTION If you change the administrator password you cannot retrieve return to the default nor can you retrieve your new password if you forget it If you make any password changes record them in a safe place Table 21 describes possible network environments and the configuration needed to enable IP connectivity to the NBX system Table 21 IP Addressing and the NBX System Local IP Environment NBX System Configuration No IP networking currently in use You do not need to change the IP settings in the NBX system but you probably need to configure the IP settings in the com
34. and splits it into a power jack and an unpowered Ethernet connection that you connect to the ATA s LAN port and power connection 3Com 3C10400B The 3Com Ethernet Power Source predates the 802 3af standard Ethernet 3C10120B Any NBX device can be powered by a 3Com Ethernet Power Source if Power you use and NBX Power Splitter 3C10223 package of 12 The FN Source NBX Power Splitter removes power from a powered Ethernet cable Ys and splits it into a power jack and an unpowered Ethernet a connection that you connect to the ATA s LAN port and power SC102293 p connection 3C10222 24 port CAUTION You can damage an NBX device by using an NBX power splitter 3C10223 with the 3Com Network Jack Power over Ethernet Multiport Midspan Solution 3CNJPSE24 Use the NBX power splitter 3C10223 only with the 3Com Ethernet Power Source 3C10220 12 port or 3C10222 24 port Selecting Regional Software and Components After you complete the hardware installation you can download your preferred regional language software and components U S English is installed by default and cannot be removed It is used as a fallback in case another Regional Software Pack fails to load properly The Regional Software Packs include Localized voice prompts heard by callers telephone users and administrators These are messages that users or administrators are not able to change by recording a new message for example prompts used for
35. at a high rate more than one such delay every three seconds then system degradation can occur resulting in problems initializing downloading devices as well as sluggish performance of system features The round trip latency on small packets from 64 bytes up to the large packet size should be less than 150 ms to maintain a high performance level this is especially significant in the quality of user conversations Longer latency will not cause system failure but can result in talk over situations within a conversation Additionally the longer latency can cause the system to appear sluggish during user interaction dialing answering etc Bandwidth Requirements 231 Bandwidth Requirements gt Layer 2 Mulaw G 711 Audio Normal Setting Layer 3 Mulaw G 711 Audio Layer 2 ADPCM Audio Reduced Bandwidth Setting Layer 3 ADPCM Audio Reduced Bandwidth Setting Notes on Bandwidth Requirements The interconnect bandwidth requirements depend on the selected audio compression and system configuration Layer 2 or Layer 3 IP topology NBX default audio settings deliver optimum audio quality Any change to default audio settings affects audio quality The interconnection bandwidth requirements for a device configured as a Layer 2 device running G 711 audio for each party in a conversation requires a maximum of 73 Kbps Thus a point to point call requires this peak bandwidth in each direction whil
36. before using this product 3COM END USER SOFTWARE LICENSE AGREEMENT TERMS AND CONDITIONS AND LIMITED WARRANTY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE USING THE 3Com PRODUCT ACCOMPANYING THIS AGREEMENT THE PRODUCT BY USING THE PRODUCT YOU ARE ACCEPTING AND AGREEING TO BE BOUND BY THIS AGREEMENT IF YOU ARE NOT WILLING TO BE BOUND BY THE TERMS OF THIS AGREEMENT YOU SHOULD PROMPTLY RETURN THE UNUSED PRODUCT AND PACKAGING TO THE DEALER THAT SOLD THE PRODUCT TO YOU AND YOU WILL RECEIVE A REFUND OF THE PURCHASE PRICE THIS AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE PRODUCT BETWEEN YOU AND 3Com CORPORATION 3Com AND IT SUPERSEDES ANY PRIOR PROPOSAL REPRESENTATION OR UNDERSTANDING CONCERNING THE PRODUCT BETWEEN YOU AND 3Com 3Com and you the purchaser agree that the following terms and conditions sometimes referred to herein as this Agreement shall govern your purchase of the Product from an authorized 3Com dealer The term Product includes i the equipment accompanying these terms and conditions and ii the software included in such equipment or otherwise furnished to you in connection with your purchase and or use of such equipment the Software This Agreement covers Products for use only in the United States and Canada 1 Software License a License Grant Subject to the terms and conditions contained herein 3Com grants you a personal non transferable and non exc
37. consistent with your local area network Consult your network administrator if you need assistance To help you determine if you need to make changes to the NBX system IP settings see Table 21 later in this section To avoid address conflicts with devices on your local network change the IP settings of NBX system before you connect the system to the LAN Summary of how to change the IP settings of the NBX system a Temporarily change the IP address of your computer to conform with the default IP settings of the NBX system m Connect your computer to the NBX system m Use the NBX NetSet utility to modify the IP settings of the NBX system m Restore the IP settings of your computer and reconnect it to the LAN m Connect the NBX system to your local network To change the IP settings of the NBX system Use a category 5 Ethernet crossover cable to connect the computer s network interface card NIC directly to your NBX system Ethernet port By connecting the computer directly to the NBX system you isolate the system from the network and eliminate the influence of routers and proxy servers Record the existing IP settings on the computer so you can restore them later Change the IP settings of your computer to IP address 192 168 1 191 Default gateway 0 0 0 0 Subnet mask 255 255 255 0 CAUTION Do not set your computer address to 192 168 1 192 because that IP address is used temporarily during system startup If you use that
38. document on the 3Com Partner Access web site Be sure to communicate the safety information to users and administrators of the NBX system in which the card is operating The 3Com Legacy Link Card must be installed by a 3Com Voice Authorized Reseller The NBX system must have at least one spare card slot If you will be installing the card in a V5000 Gateway Chassis ensure that all uplinks are using the 10 100M switched ports Do not use the 10M shared ports You must use NBX software Release 4 1 6x or later and you must install a license for the correct number of Legacy Link cards An AC mains power point preferably UPS protected must be within 5 feet of the installed card You need an RJ2 1x 25 pair 50 way female Amphenol type connector to connect to the 50 way male connector on the card for the telephones You must wear a connected and grounded anti static wrist strap with the grounding lead in operation 168 CHAPTER 9 3COM LEGACY LINK CARDS Adding the Legacy Link License Key Enabling Auto Discover for Legacy Link Cards Installing the Legacy Link Card You must use the NBX NetSet utility to add the Legacy Link license key before the system will recognize a Legacy Link Card Log in to the NBX NetSet utility using the administrator login ID and password 2 Click Licenses and Upgrades gt Licenses and then click Add License 3 In the License Key field type or paste the license key provided by the dealer
39. express or implied warranty of any kind These notices must be retained in any copies of any part of this documentation and or software libtar 2 1 11 Copyright 1998 2003 University of Illinois Board of Trustees Copyright 1998 2003 Mark D Roth All rights reserved Developed by Campus Information Technologies and Educational Services University of Illinois at Urbana Champaign Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal with the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions m Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers m Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution m Neither the names of Campus Information Technologies and Educational Services University of Illinois at Urbana Champaign nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission THE SOFTWARE IS PROVIDED
40. fed into the card via this connector to power the handsets through the RJ21x 50 way line connector a On External power ok a Off External power failed a Channels Channel LEDs are normally off and all LEDs flash approximately every 10 seconds On Handset off hook for example a call in progress a Off Handset on hook 10101 The 9 pin D type straight through connector is used to connect to the RS232 Diagnostic Port This connector allows engineers to perform tests on the card or to upgrade the card software a RJ21x line connector The RJ21x 50 way line connector is used to connect the Meridian handsets to the card through the existing punch block and handset wiring The pins are paired vertically on the connector such that line 1 is connected to pins 1 and 26 line 2 is connected to pins 2 and 27 and so on Analog Terminal The single port Analog Terminal Adapter ATA is a desktop box that Adapters connects a single analog telephone or fax machine to an NBX system Figure 22 Analog Terminal Adapter 3C 10400 and 3C10400B Front View NBX Cards and Devices 51 Figure 23 Analog Terminal Adapter Rear View The ATA is a Class 3 PoE device It meets the IEEE 802 3af standard for Power over Ethernet It can also accept power from an AC power adapter plugged into a wall socket The ATA has an RS232 DB9 connector that allows a technician to access a command line interface for the device i g
41. for loss or damage does not transfer to 3Com until the returned item is received by 3Com 3Com will retain risk of loss or damage until the item is delivered to Customer For non US Customers the word prepaid shall be omitted where this requirement is not permitted by law The allocation of responsibility for loss or damage stated shall be subject to any mandatory legal requirements 3Com shall not be responsible for any software firmware information or memory data of Customer contained in stored on or integrated with any products returned to 3Com for repair whether under warranty or not WARRANTIES EXCLUSIVE WARRANTY DISCLAIMER TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WITHOUT LIMITATION WARRANTIES TERMS OR CONDITIONS OF MERCHANT ABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION NON INFRINGEMENT AND QUIET ENJOYMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED 3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS PRODUCT 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WA
42. gently press the screwdriver blade towards the center of the box until the tab releases from the slot and pull the front panel forward Turn off both power supplies by using the two power switches 1 in Figure 29 WARNING This device has more than one power input Disconnect all power inputs to power off this device AVERTISSEMENT Ce p riph rique comporte plusieurs entr es d alimentation D connectez toutes les entr es d alimentation afin de le mettre hors tension VORSICHT Dieses Ger t besitzt mehrere Eing nge zur Stromversorgung Trennen Sie das Ger t zum Ausschalten von allen Stromquellen Remove the disk drive locking bracket 2 in Figure 29 from the empty disk drive bay 100 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Figure 29 V3001R with One Disk and Face Panel Removed Powering Your NBX System 6 Slide the new disk into the empty disk drive bay until you feel it contact the rear connector Press firmly until you feel the disk drive seat into the connector Attach the disk drive locking bracket 1 Turn on power to both power supplies and then install the front cover Disk synchronization begins automatically and finishes in approximately 20 hours The system is operational during the disk synchronization If you reboot the system during the synchronization the system continues the operation after the reboot The status lights on the front of the V3001R indicate disk status For detailed informa
43. how to configure Analog Line Card ports for the caller ID format you want to use 224 APPENDIX B CIRCUIT PROVISIONING T1 Prerequisites All contact information must be available at time of installation including telephone numbers and appropriate account representative contact information from the client s carrier T1 Recommendations gt If the client is using standard DS1 T1 lines 3Com recommends that the circuits from the T1 provider meet the following criteria Framing Type Use either ESF with B3ZS Zero Code Suppression Use D4 with AMI Signaling E amp M Wink is required Start Type Wink Start is required Some Central Offices that use a DMS 100 switch may configure T1 circuits with an option to provide outbound dial tone This configuration does not provide a wink for outbound calls The NBX system does not need dial tone as it provides its own Verify that the outbound channels are configured for Wink Start Line Hunting Obtain from the telephone company the method they use to hunt for an available channel on the T1 span The NBX system typically searches downward from high numbered channels when trying to place an outgoing call If the telephone company searches upward from low numbered channels for calls to the NBX system conflicts are avoided Circuit Type 4 wire is required DID Applications When using DID or DNIS 3Com recommends ordering telephone numbers that easily fit in
44. listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the non compatibility is caused by a bug or defect in the third party s product or from use of the software product not in accordance with 3Com s published specifications or the user manual THIS 3COM PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD PARTY SOFTWARE THE WARRANTY PROVISIONS OF THIS DOCUMENT DO NOT APPLY TO SUCH THIRD PARTY SOFTWARE IF A SEPARATE END USER LICENSE AGREEMENT HAS BEEN PROVIDED FOR SUCH THIRD PARTY SOFTWARE USE OF THAT SOFTWARE WILL BE GOVERNED BY THAT AGREEMENT FOR ANY APPLICABLE WARRANTY PLEASE REFER TO THE END USER LICENSE AGREEMENT GOVERNING THE USE OF THAT SOFTWARE OBTAINING WARRANTY SERVICE Customer must contact a 3Com Corporate Service Center or an Authorized 3Com Service Center within the applicable warranty period to obtain warranty service authorization Dated proof of purchase from 3Com or its authorized reseller may be required A User Service Order USO Return Material Authorization RMA or Service Repair Order SRO number will be issued This number must be marked on the outside of the package sent to 3Com s Corporate Service Center The product must be packaged appropriately for safe shipment and sent prepaid It is recommended that returned products be insured or sent by a method that provides for tracking of the package Responsibility
45. main power fails NBX Cards and Devices 43 BRI ST Digital Line The ISDN BRI ST Basic Rate Interface Digital Line Card Figure 14 has Card four separate ports each of which accommodates two B channels and one D channel Each B channel carries user data at 64 Kbps and the D channel operates at 16 Kbps If the two B channels are bonded the transmission rate is 128 Kbps The 3C10164C ST must reside on the same subnet as the NCP The 3C10164D can be initialized and communicate with the NCP via IP layer 3 or Ethernet layer 2 If the NCP and the 3C10164D card are located on the same Ethernet segment then layer 2 is used for the control path If the NCP and the 3C10164D card are located on different IP subnets then layer 3 is used The 3C 10164D can receive it IP information through a DHCP server The server must be configured for DHCP option 184 operation to provide the NCP IP address to the card For more details about configuring a remote card see the NBX Administrator s Guide Figure 14 BRI ST Digital Line Card 3C10164C ST OD Oo Op Op CONSOLE Os Osi Osi O81 00000 3C n 10164 3Com NBX Quad BRI S T Card Figure 15 BRI ST Digital Line Card 3C10164D CONSOLE 2 BRIPORTS 3 L J 3C10164D 3Com NBX BRI ST ETHERNET q CAUTION The BRI ST Digital Line Cards are not approved for use in the United States or Canada q CAUTION This equipment does not operate when the main power fails Each 3
46. management and repair services through eSupport 3com com You must have a user name and password to access these services which are described in this appendix Register Your Product to Gain Service Benefits To take advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that are created or that you are authorized to access Solve Problems Online 3Com offers the following support tool 3Com Knowledgebase Helps you to troubleshoot 3Com products This query based interactive tool is located at http knowledgebase 3com com It contains thousands of technical solutions written by 3Com support engineers 234 APPENDIX D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Purchase Extended Warranty and Professional Services To enhance response times or extend your warranty benefits you can purchase value added services such as 24x7 telephone technical support software upgrades onsite assistance or advanced hardware replacement Experienced engineers are available to manage your installation with minimal disruption to your network Expert assessment and implementation services are offered to fill resource gaps and ensure the success of your networking projects For more information on 3Com Extended Warranty and Professional Services see http Awww 3com com Contact your authorized 3Com reseller or
47. network subnet scheme You must change the NBX system default gateway from 0 0 0 0 to the IP address of the default gateway for the subnet where you install the NBX system Internet connectivity addresses You must change the NBX system IP address default gateway and possibly the provided by the Internet Service subnet mask Ask the ISP to provide a fixed IP address subnet mask and default Provider gateway You must have a fixed IP address for the NCP Internet connectivity addresses You must change the NBX system IP address default gateway and possibly the provided from address block controlled by the client s organization Configuring the NBX System IP Address Establishing LAN Connections 1 a vr BP UN subnet mask Ask the local network administrator to provide a fixed IP address the NBX NCP does not support DHCP or BOOTP a subnet mask and a default gateway You must change the default IP address of the NBX system and specify IP settings appropriate for your LAN Log in to the NBX NetSet utility using the administrator username and password Click System wide Settings gt IP Settings Edit the IP settings to conform to your LAN Click Apply or OK to close the dialog box Click System Maintenance gt Reboot Shutdown Click Reboot Be sure to restore your computer s original IP settings After you establish IP connectivity you are ready to install the LAN connections m Connect a V3
48. on a system with many devices for the NBX system to discover the ATA If the ATA is connected to a fax machine configure the port for fax usage a Open the NBX NetSet utility and go to Telephone Configuration gt ATA b Select the ATA from the list and click its extension c Enable the check box labeled Fax Machine then click Apply Configuring an ATA port for fax operation optimizes the performance for inbound and outbound faxes If you make a voice call using the ATA device for example if you use the telephone portion of the fax machine the quality of the audio may be affected If you make a VTL call using the ATA device the audio may be unusable If you configure the port for fax Verifying an Analog Terminal Adapter or the ATA Port 147 operation expect lower quality voice calls on that port If you configure the port for voice calls the performance is not optimized for faxes Using Power over Ethernet with a 3C10400B ATA The NBX Analog Terminal Adapter 3C10400B meets the IEEE 802 3af standard for Power over Ethernet and can accept power directly from an 802 3af compliant power source Earlier models of the ATA 3C10120B require an AC power converter due to their power requirements The table describes how to connect a powered Ethernet cable to a 3C10400B Analog Terminal Adapter Power Source Connection Details Power over Ethernet Connect the powered Ethernet cable directly to the IEEE 802 3af telephone
49. power adapter into a wall outlet 6 Use the Auto Discover feature to configure the ATA For more information about Auto Discover see Using Auto Discover for Initial System Configuration on page 112 7 Ifthe ATA is connected to a fax machine configure the port for fax usage a Open the NBX NetSet utility and click Telephone Configuration gt ATA b Click the extension to open the Modify page gt Connecting Cards and Devices 109 c Enable the check box labeled Fax Machine then click Apply Configuring an ATA port for fax operation optimizes the performance for inbound and outbound faxes If you make a voice call using the ATA device for example if you use the telephone portion of the fax machine the quality of the audio may be affected If you make a VTL call using the ATA device the audio may be unusable If you configure the port for fax operation expect lower quality voice calls on that port If you configure the port for voice calls the performance is not optimized for faxes Using Power over Ethernet with an ATA The 3C10120B requires the use of a splitter device to accept Power over Ethernet PoE The 3C10400B ATA can accept power over the Ethernet cable It meets the IEEE 802 3af standard for Power over Ethernet See Table 22 for power connection instructions The 3C10400B ATA is a Class 3 PoE device The 3C10400B ATA can also accept power from an AC power adapter plugged into a wall socket If you
50. proper IP information to the telephone See Chapter 10 Configuring IP Telephony on page 179 for more information 124 CHAPTER 3 TELEPHONES AND ATTENDANT CONSOLES Manually Configure Telephones Connecting Power to the Telephone You can add telephones to the system manually using the NBX NetSet utility However if you have many telephones to configure manual configuration can be a tedious and error prone process For information about adding telephones manually see the NBX Administrator s Guide Manual Configuration Notes m Typically you must connect the telephone to the network segment on which the NCP resides to enable the NCP to communicate with the telephone You can manually define a telephone s ability to communicate with its NCP by using the Telephone Local User Interface utility LUI or the 3Com Telephone Local Configuration application TLC The LUI utility resides on each 3Com telephone You can install the TLC application to your PC by clicking Downloads gt Applications For details about these tools see the NBX Administrator s Guide All 3Com telephones can accept power from an AC converter however the power converter is an optional component on 3Com 3100 series telephones because these devices are compliant with the IEEE 802 3af Power over Ethernet PoE standard To eliminate the power converter you can connect your 3Com Telephone to a powered Ethernet cable NBX devices can use Ethernet power dir
51. s Ethernet connector No separate power power source connection is required 3Com Ethernet Power The 3Com Ethernet Power Source predates Source 802 3af Any NBX device can be powered N 3C10220 12 port by a 3Com Ethernet Power Source if you m Por use an NBX Power Splitter 3C 10223 Sa m 3C10222 24 port package of 12 The NBX Power Splitter removes power from a powered Ethernet 3010223 cable and splits it into a power jack and an unpowered Ethernet connection that you connect to the ATA s LAN port labeled LAN and power connection labeled CAUTION You can damage an NBX device by using an NBX power AN splitter 3C10223 with the 3Com Network Jack Power over Ethernet Multiport Midspan Solution 3CNJPSE24 Use the NBX power splitter 3C10223 only with the 3Com Ethernet Power Source 3C10220 12 port or 3C10222 24 port Verifying an Analog Terminal Adapter or the ATA Port After the NBX system has discovered an Analog Terminal Adapter or the ATA port on an NBX V3000 you can verify that the port has been properly discovered and see which extension number the system has assigned The system assigns the next lowest available extension to the analog port 148 CHAPTER 5 ANALOG DEVICES To verify that the NBX system properly discovered the ATA 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click Telephone Configuration gt ATA 3 Usethe MAC address that you recorded p
52. shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational Safety EN60950 1992 A5 1998 ZB amp ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 ECMA 97 Russian GOST safety approval Emissions IECS 003 CLASS A FCC PART 15 CLASS A EN 55022 CLASS A VCCI CLASS A AS NZS 3548 CLASS A EN61000 3 2 EN61000 3 3 CNS 13438 CLASS A KOREAN EMI CLASS A V3001R Call Processor 203 V3001R Call See Figure 3 on page 26 for information about V3001R connectors and Processor status lights Table 41 V30001R Specifications Weight 8 89 kg 19 61 Ibs Dimensions H 89 mm 3 5 in W 440 7 mm 17 25 in D 310 9 mm 12 24 in Compliance This is an FCC Class A device Electrical 100 240 VAC 50 60 Hz Maximum power 100 W Environmental Ambient temperature 0 to 40 C 32 to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity noncondensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational Safety EN60950 1992 A5 1998 ZB amp ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 ECMA 97 Russian GOST safety approval
53. system You do not need to install any special software to run the NBX NetSet utility but you must have Microsoft Internet Explorer 5 5 or higher or Mozilla Firefox 1 0 or higher to access the NBX NetSet utility the configuration interface for the NBX system Each NBX system is shipped with default IP settings The default IP address is part of a block of addresses reserved by the Internet Engineering Task Force IETF for use on private IP networks that is networks that do not connect to the Internet CAUTION Connecting two NBX systems to the same subnetwork for example using IP addresses 10 233 20 100 and 10 233 20 200 for two NCPs is unsupported With most installations you need to change the IP settings of the NBX system to conform to the network The IP settings include a Host Name A name for the system up to 30 characters in length including spaces underscores and hyphens a IP Address An IP address for the NBX system that is consistent with your local area network Consult your network administrator if you need assistance a Default Gateway An IP address for the gateway through which you access the NBX system If all devices telephones adaptors and cards are on the same subnet as the NCP you do not need to specify 102 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS IN a gateway IP address Consult your network administrator if you need assistance a Subnet Mask An IP address mask that is
54. system device license Because of system performance issues a V5000 system should have no more than 1000 Phantom Mailboxes Automatic Call 0 100 Yes Distribution Groups above 2 agents group ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Phantom Mailboxes None 1000 No The 3 digit dial plan does not provide enough extensions to support 1000 Phantom Mailboxes Call Park Zones None 100 No The 3 digit dial plan might not provide enough extensions to support 100 zones 68 CHAPTER 1 INTRODUCTION Table 15 Detailed Device Limits V5000 continued Device or Site Device application Per Unit Device Count System License Description Toward Total Maximum Required Call Pickup None 100 No Conference Calls None 12 No Directed Pickup None 50 No Group Pickup None 50 No Hunt Groups or None 100 No Calling Groups The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Music On Hold None 1 No Paging None No Page Zones None No System Speed Dials None 00 No Personal Speed Dials None 0
55. system to 180 Analog Line Cards 4 x 180 and thus the system can support a maximum of 720 not 1500 analog line ports Some combinations of features on NBX 100 systems and V3000 systems that do not have the optional memory upgrade installed can create system performance issues These notes describe system configuration issues that affect performance Performance on V3001R V5000 and V3000 systems that have the optional memory upgrade installed are not affected by these features performance limits a A V3000 without the optional memory upgrade can provide acceptable performance for the maximum of 250 devices if the combined number of ACD Groups plus Hunt Groups plus Calling Groups in the system is less than 70 Alternatively a V3000 system supports the maximum number of ACD Groups plus Hunt Groups plus Calling Groups 100 if the number of devices in the system is less than 100 a An NBX 100 can provide acceptable performance for the maximum of 200 devices if the combined number of ACD Groups plus Hunt Groups plus Calling Groups in the system is less than 50 Guidelines a 5 devices for every ACD Group plus Hunt Group plus Calling Group a 75 Phantom mailboxes for every ACD Group plus Hunt Group plus Calling Group or 500 Account codes for each ACD Group plus Hunt Group plus Calling Group For example on a V3000 system to have 75 Groups and 250 devices you can have no more than 2500 Account codes and 150 Phantom mailboxes Certain d
56. the LabelMaker utility Log into NBX NetSet as an administrator Click Downloads gt LabelMaker After you print the labels and then cut them out remove the plastic cover from the Attendant Console and install the labels On the 3Com 3105 Attendant Console remove the cover by pulling up on the two tabs at the top of the Attendant Console until the top of the cover pops off 138 CHAPTER 3 TELEPHONES AND ATTENDANT CONSOLES Figure 37 3105 Attendant Console Label Cover Tabs Adding a Remote Telephone NBX system software release R4 2 and higher supports Network Address Port Translation NAPT also called NAT overloading NAPT allows you to put a 3Com Telephone behind a device that applies network address translation at a remote location such as a home office and connect to the NBX NCP through an Internet connection One typical configuration is to connect a cable DSL modem to a small office home office router that includes a firewall and Ethernet ports You connect the 3Com Telephone directly to one of the Ethernet ports Another option is use the pcXset soft telephone application instead of a 3Com Telephone For information about installing a remote telephone see Chapter 3 Device Configuration in the NBX Administrator s Guide gt ANALOG LINES This chapter tells you how to install and how to verify the successful installation of optional Analog Line Ca
57. the building in which the telephones are located A four port Analog Terminal Card ATC a single port Analog Terminal Adapter ATA or the ATA port on a V3000 allows analog 2500 series compliant devices such as cordless telephones and fax machines to operate with NBX systems Certain limitations apply to a phone connected through an analog port because of the differences between an analog device and a 3Com Telephone a A user cannot forward calls to voice mail by enabling a button such as the FWD MAIL button on the 3Com Business Telephone You can use a feature code to have the system automatically transfer calls to voice mail if your analog telephone is not answered m An analog telephone can make or answer only one call If the analog telephone is in use an incoming call automatically goes to voice mail However if you have purchased the Call Waiting service from your telephone company and you have an incoming analog telephone line mapped directly to your analog telephone you can press the hook switch to toggle back and forth between two calls 144 CHAPTER 5 ANALOG DEVICES a To transfer a call from an analog telephone you must depress the hook switch briefly to obtain dial tone and then dial the extension to which you want to transfer the call and hang up a By using feature codes you can create conference calls and forward calls using your analog telephone See the NBX Feature Codes Guide in the NBX NetSet utility
58. the memory upgrade if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Call Park Zones None 100 100 No The 3 digit dial plan might not provide enough extensions to support 100 zones Call Pickup None 100 100 No Conference Calls None 12 12 No Directed Pickup None 50 50 No Group Pickup None 50 50 No Hunt Groups or None 100 100 No Calling Groups The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system with the memory upgrade if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups A system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Performance on page 57 Music On Hold None 1 1 No Paging None 3 3 No NBX Licensing 63 Table 13 Detailed Device Limits V3000 Analog or V3000 BRI continued Per Unit Max with Max without Device or Device Count Memory Memory Site License Description Toward Total Upgrade Upgrade Required Page Zones None 9 9 No System Speed Dials None 100 100 No Personal Speed Dials None 100 100 No Call Detail None 1 1 No Reporting Call Record and None 1 1 No Monitor
59. to your NBX system which has three Group 2 licenses available You do not add a Group 1 license to the system The system checks for the availability of a Group 1 license Since no Group 1 licenses are available the system assigns a Group 2 license to the 3101 Basic Telephone The system now has two Group 2 licenses available Example 3 Borrow from the highest License Group You add two 3100 Entry Telephones Group O device to your NBX system which has two Group 2 licenses available You do not add a Group 0 license to the system The system checks for the availability of a Group O license then checks for the availability of a Group 1 license and since there are no Group 0 or 1 licenses available assigns the Group 2 licenses to the 3100 Entry Telephones The system now has no licenses available Example 4 Dynamic License Group Adjustment You add another 3103 Manager Telephone Group 2 device to your an NBX system that has no licenses available in any group The system will not enable the new telephone You could add another Group 2 license but it would be more cost effective to add a less expensive Group 0 license instead After you add a Group 0 license the system automatically reassigns licenses in this manner m Releases one of the Group 2 licenses that was assigned to one of the 3100 Entry Telephones a Assigns the new Group 0 license to the 3100 Telephone m Assigns the released Group 2 license to the new 3103 Telepho
60. use the NBX system 84 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS What Effect Does an NBX System Have on a LAN for voice over the WAN verify that the WAN offers adequate bandwidth and that the gateways can be configured to provide the correct routing information m External paging amplifier The NBX system includes an RJ 11 jack to connect an externally powered paging amplifier a Standard telephone for power fail situations In the United States you can connect a standard POTS Plain Old Telephone Service 2500 series compatible telephone to an RJ 11 connector on the front of an NBX Analog Line Card or a V3000 Analog A 10 Mbps Ethernet LAN can support a fully configured fully utilized NBX 100 system A 100 Mbps Ethernet LAN can support a fully configured fully utilized V5000 V3000 or V3001R system That is a 10 Mbps Ethernet LAN with 200 voice devices 3Com telephones and outside telephone lines can support the toll quality audio provided by the NBX 100 system even when all 200 devices are in use Similarly a 100 Mpbs LAN can support toll quality audio with a fully configured V5000 V3000 or V3001R system If you use an Ethernet switch verify that it supports the 802 1P and 802 1Q specifications Silence Suppression and Bandwidth Silence suppression enables you to reduce network traffic When silence suppression is enabled the NBX device detects silence in the audio stream such as a pause in conversati
61. will not be discovered until you add the appropriate Group License to the system For more information on Group Licensing see Device Licenses on page 72 After you finish the Auto Discover process for the initial configuration you can disable it so that the NCP does not continue to search for added devices To disable the Auto Discover feature Log in to the NBX NetSet utility using the administrator username and password 2 Click System wide Settings gt Auto Discovery 3 Clear all Auto Discover check boxes 4 Click Apply Using Auto Discover for Initial System Configuration 115 NBX System You can configure the NBX system to behave in one of the three Operating Modes traditional telephone system modes Key mode CO lines map to buttons on users telephones To configure key mode behavior using the NBX NetSet utility use Button Mappings and the Auto Extension setting for each line card port Button Mappings enable you to map a line card port extension to a specific Access button on a 3Com telephone Button Mappings identify the telephones that ring when a call comes in on the mapped CO line Auto Extension specifies the destination of a call that is not answered at any of the telephones The system must be using 3Com call control mode because you cannot map telephone lines to phone buttons if the NBX system is operating in SIP mode See the NBX Administrator s Guide for more information on SIP on the NBX PBX mode
62. wires only per handset should be cabled to the center pair of the RJ11 connector Level 3 or greater cable is recommended with a maximum loop length of 2500ft 750m and up to REN2 Analog telephone cable pairings for North America are shown in Table 33 on page 176 Table 34 on page 177 shows cable pairing for Meridian handsets Table 35 on page 178 shows cable pairing for Norstar handsets CAUTION Phone cables should be clearly labeled especially if other 3Com Legacy Link Cards are in use on the same site The operating voltage on the phone cable varies between different 3Com Legacy Link RJ21x Wiring for North America 175 models and incorrect connection may result in damage to cards and or phones Legacy Link Cards use only the first 16 pairs of wires of the 25 pair cable for the handsets The remaining pairs have no connection and are not used Figure 38 Line Connector RJ21x Wiring for North America 25 PAIR CABLE DESIGNATION Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring Ring WIRE COLOR Blue White Orange White Green White Brown White Slate White Blue Red Orange Red Green Red Brown Red Slate Red Blue Black Orange Black Green Black Brown Black Slate Black Blue Yellow Orange Yellow Green Yellow Brown Yellow Slate Yellow Blue Violet Orange Violet Green Violet Brown Violet Slate Violet
63. 0 No Call Detail Reporting None No Call Record and None No Monitor TAPI Route Points None 00 No The 3 digit dial plan might not provide enough extensions to support 100 TAPI Route Points Table 16 Detailed Device Limits NBX100 Description NBX Licensing 69 Per Unit Device Count NBX 100 Device application Toward Total System System Count Maximum Device or Site License Required An NBX 100 system cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Performance on page 57 102 2102 or 1 200 No 2102 IR Business Telephone 2101 Basic 1 200 No Telephone 105 Attendant 1 50 No Console 3106C Cordless 1 10 Yes Telephone 3107C Cordless 1 3 Yes Telephone The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s 1 200 Yes Telephone 3102 Business 1 200 Yes Telephone 3101 or 3101SP 1 200 Yes Basic Telephone 3108 Wireless Not supported Telephone 3105 Attendant 1 50 Yes Console PcXset Soft 1 per pcXset PC 200 Yes Telephone telephone client NBX Media Driver for WAV devices 1 driver system enables 200 Yes the max allowable number of WAV devices Polycom IP 3000 1 200 Ye
64. 0 mm 17 3 in D 355 mm 14 in Compliance This is an FCC Class A device Electrical 100 240 VAC 50 60Hz Maximum power 40 W Environmental Ambient temperature 0 to 40 C 32 to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity noncondensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational Safety EN60950 1992 A5 1998 ZB amp ZC deviations IEC 950 Edition 3 plus all national deviations TUV GS Certificate CSA 22 2 950 3rd Edition 1995 UL 1950 3rd Edition NOM 019 SCFI AS NZS 3260 ECMA 97 Russian GOST safety approval Emissions IECS 003 CLASS A FCC PART 15 CLASS A EN 55022 CLASS A VCCI CLASS A AS NZS 3548 CLASS A EN61000 3 2 EN61000 3 3 CNS 13438 CLASS A KOREAN EMI CLASS A 202 APPENDIX A SPECIFICATIONS V3000 BRI Call See Figure 2 on page 24 for information about V3000 BRI connectors Processor and status lights Table 40 V3000 BR Specifications Weight 5 45 kg 12 Ibs Dimensions H 42 mm 1 6 in W 440 mm 17 3 in D 355 mm 14 in Compliance This is an FCC Class A device Electrical 100 240 VAC 50 60Hz Maximum power 40 W Environmental Ambient temperature 0 to 40 C 32 to 104 F Storage temperature 10 to 70C Humidity 10 to 90 relative humidity noncondensing operational and storage Vibration and
65. 000 V5000 or V3001R system to your LAN using the Ethernet port This port can operate at 10 Mbps and 100 Mbps it automatically senses the speed of your LAN Check the NCP status lights to verify network connectivity gt Test Connectivity Set NBX System wide Preferences Connecting Cards and Devices 105 m Connect the NBX 100 Call Processor to your network using either the BNC 10B2 connector 3C10110C only or the 10BT UPLINK MDI X port The 10B2 connection and the Uplink port on the 3C1011C Call Processor are two different connection points for a single port They cannot be used simultaneously If you use the Uplink connector be sure to program the switch or router on the other end for 10 MB operation You do not need to connect cards to each other within a chassis They are connected by the chassis backplane Do not connect telephone lines or 3Com telephones yet After the NBX system finishes its reboot operation and you have restored your computer s original IP settings test connectivity to the NBX system 1 Open a browser on your computer 1 Type the IP address you assigned to the NBX system in the browser s address box and then press Enter The NBX NetSet utility login screen should appear in your browser Before you begin configuring devices you should verify these default settings Log in to the NBX NetSet utility using the administrator username and password Click Telephone Configuration gt System wi
66. 0800 446 398 You can also obtain support in this region at this e mail address apr_technical_ support 3com com Or request a return material authorization number RMA by FAX using this number 61 2 9937 5048 236 APPENDIX D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Country Telephone Number Country Telephone Number Europe Middle East and Africa Telephone Technical Support and Repair From anywhere in these regions call 44 0 1442 435529 From the following countries call the appropriate number Austria 01 7956 7124 Luxembourg Belgium 070 700 770 Netherlands Denmark 7010 7289 Norway Finland 01080 2783 Poland France 0825 809 622 Portugal Germany 01805 404 747 South Africa Hungary 06800 12813 Spain Ireland 01407 3387 Sweden Israel 1800 945 3794 Switzerland Italy 199 161346 U K 342 0808128 0900 777 7737 815 33 047 00800 441 1357 707 200 123 0800 995 014 9 021 60455 07711 14453 08488 50112 0870 909 3266 You can also obtain support in this region using this URL http emea 3com com support email html Latin America Telephone Technical Support and Repair Antigua 1 800 988 2112 Guatemala Argentina 0 810 444 3COM Haiti Aruba 1 800 998 2112 Honduras Bahamas 1 800 998 2112 Jamaica Barbados 1 800 998 2112 Martinique Belize 52 5 201 0010 Mexico Bermuda 1 800 998 2112 Nicaragua Bonaire 1 800 998 2112 Panama Brazil 0800 13 3COM Paraguay Cayman 1 800 998 2112 Peru Chile AT amp T 800 998 2112 Puerto
67. 104 F Humidity 5 to 85 noncondensing PoE Power Rating Class 3 3C 10400 only NBX BRI ST Digital Line Card 209 NBX BRI ST Digital Line Card Table 50 3C10164C ST BRI ST Digital Line Card Specifications Weight 455 gm 1 b The BRI ST Digital Line Card enables you to connect a BRI ST line to an NBX system through an NBX expansion chassis Connectors serial diagnostic port Four RJ 45 connectors one for each BRI ST line and one Environmental Humidity 5 to 85 noncondensing Table 51 Weight 3C10164D ST BRI ST Digital Line Card Specifications 455 gm 1 Ib Ambient temperature 0 C to 40 C 32 F to 104 F Connectors serial diagnostic port Four RJ 45 connectors one for each BRI ST line and one Environmental Ambient temperature 0 C Humidity 5 to 85 noncondensing o 40 C 32 F to 104 F ISDN Protocols Supported BRI Point to Point BRI 2B D im Deployment ISDN Standards Euro ISDN ETS 300 102 1 EI plementation for European supported TS 300 102 2 ISDN User Network interface Layer 3 Specifications for Basic Call Control December 1990 Sections 2 2 4 3 4 5 1 5 3 5 8 Layer 3 Euro ISDN ETS 300 125 ISDN User Network interface data link layer specifications Application of CCITT Recommendations Q 920 1 440 and Q 921 1 441 except Appendix IV 1991 Layer 2 Euro SDN ETS 300 403 1 for circuit mode ba
68. 11 TROUBLESHOOTING Connecting a Computer to a Console Port You can connect a computer directly to an NBX Network Call Processor an analog terminal adapter digital and analog line cards and the 3Com Attendant Console and access CLI commands and system status messages through a terminal emulation program Typically direct access to the device is for maintenance and troubleshooting purposes and should be done only under the direction of a support technician However the serial port provides easy access for configuring IP settings using the nbxlpConfig command case sensitive You can connect a computer directly to these NBX devices Table 37 Serial Port Connections Card Port NBX NCP CONSOLE or COM1 BRI ST Digital Line Card CONSOLE E1 Digital Line Card CONSOLE T1 Digital Line Card CONSOLE NBX Analog Line Card 3C10114C only CONSOLE NBX Analog Terminal Card 3C10117C only CONSOLE NBX Analog Terminal Adapter 3C 10400 only 10101 3Com 3105 Attendant Console Serial To connect to the serial port on a 3Com 3105 Attendant Console you must use a DB9 female to RJ 45 adapter It does not matter which computer operating system you use As long as the computer has a terminal emulation program that can emulate a VT100 terminal for example Microsoft Hyperterminal it can communicate with any of the cards listed in Table 37 To connect the computer to the COM1 or CONSOLE port Using a standard computer
69. 11 11 37 Black Orange 12 12 2 Orange Black 12 12 38 Black Green 13 13 3 Green Black 13 13 39 Black Brown 14 14 4 Brown Black 14 14 40 Black Slate 15 15 5 Slate Black 15 15 41 Yellow Blue 16 16 6 Blue Yellow 16 16 10 CONFIGURING IP TELEPHONY This chapter describes IP telephony and provides instructions for configuring IP It covers these topics a P Telephony Overview Implementing IP a Standard IP Configuration IP On the Fly Configuration Providing the NCP IP Address to Devices Configuring IP Telephony a Selecting the Operating Mode a Selecting the Operating Mode Configuring IP On the Fly Configuring the DHCP Server a Manually Configuring Telephone IP Settings a Automatically Configuring Telephone IP Settings Configuring Analog Line Card Port IP Settings a Configuring T1 E1 and BRI Channel IP Settings Low bandwidth Telephony Broadband Telephony 180 CHAPTER 10 CONFIGURING IP TELEPHONY IP Telephony Overview gt Implementing IP You can integrate the NBX system into any network infrastructure because it can operate at either Layer 2 Ethernet or Layer 3 IP For information on configuring an NBS system to run SIP mode see the NBX Administrator s Guide If all the telephones in your office connect to the same Local Area Network LAN and you do not have your LAN segmented into subnetworks there is little reason to implement IP telephony Even if
70. 1x Wiring for North America 177 Pin Wire Color Port Handset 26 White Blue 01 01 1 Blue White 01 01 27 White Orange 02 02 2 Orange White 02 02 28 White Green 03 03 3 Green White 03 03 29 White Brown 04 04 4 Brown White 04 04 30 White Slate 05 05 5 Slate White 05 05 31 Red Blue 06 06 6 Blue Red 06 06 32 Red Orange 07 07 7 Orange Red 07 07 33 Red Green 08 08 8 Green Red 08 08 34 Red Brown 09 09 9 Brown Red 09 09 35 Red Slate 10 10 0 Slate Red 10 10 36 Black Blue 11 11 1 Blue Black 11 11 37 Black Orange 12 12 2 Orange Black 12 12 38 Black Green 13 13 3 Green Black 13 13 39 Black Brown 14 14 4 Brown Black 14 14 40 Black Slate 15 15 5 Slate Black 15 15 41 Yellow Blue 16 16 6 Blue Yellow 16 16 178 CHAPTER 9 3COM LEGACY LINK CARDS Table 35 Card Wiring Chart for Norstar Handsets Pin Wire Color Port Handset 26 White Blue 01 01 1 Blue White 01 01 27 White Orange 02 02 2 Orange White 02 02 28 White Green 03 03 3 Green White 03 03 29 White Brown 04 04 4 Brown White 04 04 30 White Slate 05 05 5 Slate White 05 05 31 Red Blue 06 06 6 Blue Red 06 06 32 Red Orange 07 07 7 Orange Red 07 07 33 Red Green 08 08 8 Green Red 08 08 34 Red Brown 09 09 9 Brown Red 09 09 35 Red Slate 10 10 0 Slate Red 10 10 36 Black Blue 11 11 1 Blue Black
71. 200 EMC Emissions 200 EMC Immunity 200 European Community CE Notice 200 Other Approvals 200 V3000 Analog Call Processor 201 V3000 BRI Call Processor 202 V3001R Call Processor 203 V5000 Call Processor 204 15 NBX 100 Call Processor 204 NBX V3000 Gateway Chassis 205 NBX V5000 Gateway Chassis 206 NBX 100 6 Slot Chassis 206 NBX Analog Line Card 207 NBX Analog Terminal Card 208 NBX Analog Terminal Adapter ATA 208 NBX BRI ST Digital Line Card 209 NBX E1 and T1 Digital Line Cards 210 NBX Hub Card 210 NBX Uplink Card 211 Legacy Link Analog Card 211 Legacy Link Meridian Card 212 Legacy Link Norstar Card 212 3102 Business Telephone 213 2102 and 2102 IR Business Telephones 214 1102 Business Telephone 214 3101 and 3101SP Basic Telephones 215 2101 Basic Telephone 216 3105 Attendant Console 216 1105 Attendant Console 217 3106C Cordless Telephone 217 3107C Cordless Telephone 218 3103 Managers Telephone 219 3100 Entry Telephone 219 3108 Wireless Telephone 220 CIRCUIT PROVISIONING Caller ID Choices for Analog Lines 223 T1 Prerequisites 224 T1 Recommendations 224 ISDN PRI Prerequisites 225 ISDN PRI Recommendations 225 ISDN BRI Prerequisites 226 ISDN BRI Recommendations 227 16 C GUIDELINES FOR CONNECTING REMOTE AUDIO DEVICES Maximum Transfer Unit MTU 229 Communication Latency Requirements 230 Large Packet Latency 230 Small Packet Latency 230 Bandwidth Requirements 231 Layer 2 Mulaw G 711 Audi
72. 22 You can configure 878 additional devices 1500 622 You want to add Virtual Tie Lines VTLs but you can add only 48 because that is the maximum license level available for VTLs VTLs do not count toward the device limit so the total device count remains at 622 So after you add 48 VTLs you can still configure up to 878 additional devices Maximum Device Counts and Memory Requirements NBX Licensing 59 This section lists each NBX device and application with information on whether it counts toward the total device count and the maximum number allowed per NBX system and shows which devices and features require the optional memory upgrade on V3000 and V5000 systems The maximum number for each device and application assumes that there are no other types of devices connected to the system the total device limit always takes precedence For information about feature interactions and performance issues see Features and System Performance on page 57 For the current device and license configuration on your system see Licensing and Upgrades gt Licenses as well as the Usage Report accessible from the Licenses screen in the NBX NetSet utility SIP mode operations are supported on V3000 and V5000 platforms with the optional memory upgrade installed and on V3001R platforms SIP mode operations are not supported on the NBX 100 or on V3000 or V5000 platforms that have only 128 MB of memory You can use the NBX NetSet utilit
73. 230VAC 120VAC 50Hz 50Hz 50Hz 50Hz 50Hz 60Hz 50Hz 50Hz 50Hz 50Hz 50Hz 60Hz 13W 13W 13W 13W 13W 13W 13W 13W 13W 13W 13W 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing 1102 The 3Com 1102 Business Telephone includes 18 programmable buttons Business Telephone 10 dedicated feature buttons a 2 x 16 display and a 10 Mbps hub port Table 60 1102 Business Telephone Specifications Weight 1 8 kg 4 lbs Compliance FCC Class A device 3101 and 3101SP Basic Telephones 215 Table 60 1102 Business Telephone Specifications continued Electrical 3C10121 AA Australia 240VAC 50Hz 13W 3C10121 CN China 220VAC 50Hz 13W 3C10121 ME Europe 230VAC 50Hz 13W 3C10121 SA South Africa 230VAC 50Hz 13W 3C10121 UK United Kingdom 230VAC 50Hz 13W 3C10121 US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing 3101 and 3101SP Basic Telephones The 3Com 3101B 3C10401B and 3101SPB 3C10401SPKRB Basic Telephones include a 2 x 24 character display four programmable buttons and a 10 100 switch port Figure 39 3101 Basic Telephone Specifications Compliance FCC Class A device Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Weight 870 gm 1lb 1502
74. 3 the NBX supports IP Precedence also called IP Type Of Service ToS to specify the class of service for each packet The default hexadecimal value for NBX system IP ToS settings is Oxb8 Low bandwidth Connections You can configure a telephone to operate in lower bandwidth environments such as a single B channel of a BRI ISDN line or other links with bandwidth as low as 56 Kbps a The preferred method for enabling a low bandwidth connection is to select G729 audio forcing the device to use lower bandwidth compressed audio when communicating with other system devices a Alternatively you can configure the telephone as a low bandwidth device by disabling some of the internal features such as paging conferencing and music on hold A check box in the NBX NetSet device configuration screen Telephone Configuration gt Telephones automatically selects the best parameters for low bandwidth connections You can also connect an NBX Telephone to the system over a broadband connection and that is not considered a low bandwidth connection See the NBX Administrator s Guide for information about connecting a remote telephone over a broadband connection Before You Begin Installation Before you install the NBX system hardware a Complete the system plan See the System Planning Guide on the NBX Resource Pack a Verify that the external telephone lines are active and present at the installation location 86 CHAPTER 2 INSTALLING SY
75. 31 range 130 CTI Computer Telephony Integration 17 D DCH E1 status light 41 T1 status light 38 DDI Direct Dialing Inward services dial plan configuration BRI 150 dial plan configuration E1 154 device licenses 73 DHCP Dynamic Host Configuration Protocol BOOTP 181 183 configuring IP with 181 configuring network devices 181 multiple subnetworks 181 non support by Call Processor 104 D 239 overview 181 dial plan configuration file DDI MSN services for BRI 150 DDI MSN services for E1 154 DID services for T1 158 translator entries for BRI 150 translator entries for E1 154 translator entries for T1 158 DID Direct Inward Dialing services dial plan configuration T1 158 igital Line Cards BRI ST specifications 209 status lights LEDs 43 44 igital Line Cards E1 specifications 210 status lights LEDs 40 igital Line Cards ordering lines for 82 igital Line Cards T1 specifications 210 status lights LEDs 37 41 Direct Dialing Inward DDI services dial plan configuration BRI 150 dial plan configuration E1 154 irect Inward Dialing DID services dial plan configuration T1 158 T1 158 directory of 3Com resources 235 disk mirroring overview 97 disk status viewing in NetSet 97 DNLD E1 status light 41 status light 38 documentation for the product 17 documentation conventions international 18 notice icons 18 DSP E1 status light 42 T1 status light 38 Dynamic Host Configuration Protocol DHCP BOO
76. 3105 device license installed on the system You upgrade the system The 3105 device license becomes a Group 2 license and the 3105 continues to operate You reboot the system to R4 3 or R4 4 and the 3105 continues to operate under the original 3105 device license Example 2 Your system is running R4 3 or R4 4 software The system has one 3105 Attendant Console installed and you have one 3105 device license installed on the system You upgrade the system software and then add another 3105 and a Group 2 license You reboot the system to R4 3 or R4 4 One of the 3105 Attendant Consoles continues to work and the other does not because the Group 2 license that was used by the 3105 while operating after the upgrade is converted to a 3102 device license To enable the 3105 under R4 4 or R4 3 you need to add a 3105 device license Example 3 Your system is running R4 3 or R4 4 software The system has one 3105 Attendant Console installed and you have two 3105 device licenses installed on the system You upgrade the system software and then add another 3105 and a Group 2 license You reboot the system to R4 3 or R4 4 Both 3105s continues to work 78 CHAPTER 1 INTRODUCTION INSTALLING SYSTEM HARDWARE COMPONENTS This chapter explains how to install standard and optional hardware components for the NBX Networked Telephony System This chapter includes information about using the Auto Discover feature to add telephones See Chapter 3 for more de
77. 65D E1 and 3C10116D T1 Digital Line Card Specifications Weight 397 gm 14 oz Connectors One RJ 45 connector for 10BASE T line One RJ 45 connector for T1 E1 line Serial port CONSOLE for diagnostic access Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 10 to 90 noncondensing Humidity 10 to 90 relative humidity noncondensing operational and storage Vibration and shock EN 60068 IEC 68 Altitude 10 000 ft Operational 30 000 ft Non operational NBX Hub Card The NBX Hub Card has been replaced by the NBX Uplink Card Table 53 3C10115 NBX Hub Card Specifications Weight Connectors 397 gm 14 oz Eight RJ 45 connectors for 10BASE T lines One BNC male connector for 10BASE2 coaxial line Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing NBX Uplink Card 211 NBX Uplink Card A The uplink card is an optional component that provides 10BASE connections Table 54 3C10370 NBX Uplink Card Specifications Weight 397 gm 14 oz Connectors Eight RJ 45 connectors for 10BASE T lines Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing WARNING 3Com Telephones are intended for connection only on internal Local Area Networks Do not install them outside of buildings Do not connect them to any networking device outside of the building in whic
78. 795 into extension number 4295 and a sequence such as 4213 into 4713 The configuration would require several translator entries to handle subsets of the total range A unique set of entries would handle incoming digit sequences from 3500 through 3599 from 3600 through 3699 and each of the other sequences in which the first two digits were unique in the range from 37XX through 44XX If the DDI DID numbers match your internal extension numbers the translator entries in your Dial Plan configuration file can be much simpler Example You plan to use internal extensions from 100 through 299 and the local telephone company assigns you numbers from 617 555 4100 through 617 555 4299 If the local telephone carrier Enabling the Auto Discover Feature Inserting the BRI ST Digital Line Card Adding a BRI ST Digital Line Card 151 passes you three digits you need no translator entries in the Dial Plan configuration file If the carrier passes you four digits you could add a single set of translator entries to the configuration file to remove the first digit 4 and use the remaining three digits as the internal extension To enable the Auto Discover feature for digital line cards Log in to the NBX NetSet utility using the administrator username and password 2 Click System wide Settings gt Auto Discovery 3 Enable Auto Discover Other Devices Click OK When you insert the BRI ST card into the chassis you may leave the system powe
79. A gt touch the connectors To seat the card into the connectors apply firm pressure to both the left and right sides of the front of the card CAUTION If you cannot seat the card with light pressure remove it and check for obstructions Tighten the left and right screws on the front of the card to secure it to the chassis Wait at least 2 minutes for the Analog Terminal Card to initialize and for the system to update its database Verifying Analog Terminal Card Ports Using the NBX NetSet Utility 1 After you have used the Auto Discover feature to add an Analog Terminal Card you can verify that the card is properly installed by using the NBX NetSet utility described next and by examining the status lights on the front of the card which are described on page 46 To verify the proper installation of an Analog Terminal Card using the NBX NetSet utility Log in to the NBX NetSet utility using the administrator username and password 2 Click Telephone Configuration gt ATA 3 Compare the MAC addresses or port numbers that appear in the list to Adding an Analog Terminal Adapter ATA gt the MAC address and port numbers you recorded before you inserted this card The four ports of an Analog Terminal Card appear in the list of ATAs along with the ports of any previously discovered Analog Terminal Cards and any Analog Terminal Adapters ATAs and the ATA port on an NBX V3000 To add an Analog Termin
80. ABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE zlib h Interface of the zlib general purpose compression library version 1 1 4 March 11th 2002 Copyright 1995 2002 Jean loup Gailly and Mark Adler This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly jloup gzip org Mark Adler madler alumni caltech edu imapproxy Copyright 1993 1994 by Carnegie Mellon University All Rights Reserved Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby gr
81. AC address for the configuration process Select a slot for the card in the chassis and remove the faceplate Insert the card into the slot Slide the card into the chassis until you feel it touch the connectors To seat the card into the connectors apply firm pressure to both the left and right sides of the front of the card CAUTION If you cannot seat the card with light pressure remove it and check for obstructions Tighten the left and right screws on the front of the card to secure it to the chassis Wait at least two minutes for the card to initialize and for the system to update its database Verifying an Analog Line Card Using the NBX NetSet Utility 1 After you have added an Analog Line Card you can verify that the card was properly discovered and is ready for configuration by m Using the NBX NetSet Utility a Using Status Lights To verify the status of an Analog Line Card using the NBX NetSet utility Log in to the NBX NetSet utility using the administrator username and password 2 Click PSTN Gateway gt Analog Line Cards 3 Compare the MAC addresses to the MAC address of the card that you recorded before you inserted the card Table 32 shows a typical set of MAC addresses with the associated port numbers and assigned extensions gt Using Status Lights Verifying an Analog Line Card 141 Table 32 MAC Addresses for the Ports on an Analog Line Card ATA Card or Port MAC Address E
82. ANT CONSOLES Verifying Telephone Installation Table 30 3100 Entry Telephone Initialization Status Blink Pattern Telephone State Notes The 3100 has detected more than one NBX system on the local subnet and does not have information to select the correct one 10 blinks in 2 seconds Configure the network correctly so that only a single Pause Z seconds NBX system is on the subnet If this occurs within the first minute typically in the first 10 to 20 seconds of searching for a DHCP server then a DHCP Offer was received from the server but it did not contain valid or complete information The 3100 was unable to get information from a DHCP server 25 blinks in 5 seconds Pause New pattern If this state occurs after a minute or more of searching for a DHCP server then no DHCP Offer was received When you initialize a telephone by enabling the Auto Discover feature see Using Auto Discover for Initial System Configuration on page 112 the display panel on the telephone shows several messages After the initialization is complete the display panel shows the current system date and time and the telephone s extension Pick up the handset and listen for dial tone The 3100 Entry Telephone does not have a display panel To verify successful initialization of a 3100 Entry Telephone through Auto Discover feature Login to the NBX NetSet utility as administrator and then click Telephone Configuration
83. Africa 236 telephones connecting 125 telephony IP settings line card ports 187 third party devices 54 TLC 124 toll quality audio 84 tools and equipment required for installation 86 ToS default value 85 troubleshooting 193 U UDP ports for NBX packets 191 unpacking NBX system 93 Uplink Card description of 45 specifications 211 status lights LEDs 45 uplink ports NBX 100 call processor 32 USB port V5000 28 V V3000 memory upgrade requirements 59 V3000 call processor status lights LEDs 22 24 V3000 Gateway Chassis connectors 205 V3001R call processor status lights LEDs 26 V5000 memory upgrade requirements 59 V5000 call processor status lights LEDs 28 V5000 system hardware components 28 ventilation requirements NBX 100 Chassis 82 SuperStack 3 NBX Chassis 82 virtual server 191 voltage safety warnings 86 volume adjusting music on hold NBX 100 Call Processor 118 SuperStack 3 NBX Call Processor 118 W wall mounting NBX 100 chassis dimensions template 96 warranty registration 233 FCC CLASS A VERIFICATION STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accorda
84. Analog Terminal Card Each Analog Terminal Card allows connections for up to four analog 2500 series compliant telephones and Group 3 fax machines When an Analog Terminal Card senses that a port is being used for fax transmission it switches that port to reliable mode Unlike voice transfers which drop packets due to congestion reliable mode transmissions take as much time as needed to ensure that there are no lost packets However reliable mode also uses twice the bandwidth AN CAUTION If you are using the 3Com SuperStack ARPS Advanced Redundant Power Source as a backup power supply for the V5000 Gateway Chassis you can have no more than 2 Analog Terminal Cards of Models 3C10117 3C10117A or 3C10117B INT per Gateway Chassis This restriction does not apply to the 3C10117C Analog Terminal Card Figure 17 NBX Analog Terminal Card 3C10117B INT H CONSOLE o G 0 8 ga 3C101 17B INT 3Com NBX Analog Terminal Card NOT FOR TELECOM USE 46 CHAPTER 1 INTRODUCTION Figure 18 NBX Analog Terminal Card 3C10117C U CONSOLE 2 3 4 V 1234 DB Ds N 3C101 igs 3Com NBX Analog Terminal Card NOT FOR TELECOM USE Each Analog Terminal Card has the following lights and connectors m Analog Connectors 1 through 4 Four RJ11connectors enable you to connect analog devices to the NBX system a Status Lights 1 through 4 Each light indicates the status of the associated port Initialization a Fast steady bl
85. C10164C ST card has the following lights and connectors BRI Port Status Lights Each BRI port has these status lights a D On when this signaling channel is active a B1 On when this data channel is active a call is in progress a B2 On when this data channel is active a call is in progress During the Auto Discover process 44 CHAPTER 1 INTRODUCTION Each status light turns amber briefly starting with span 1 channels D B1 and B2 and continuing through span 4 channels D B1 and B2 After approximately 30 seconds the B1 status light on all four spans turns green for approximately 1 minute All lights turn off when the Auto Discover process is complete After you connect an ISDN BRI span to a port The D light turns green if the span is operating properly and turns amber if there is a problem For a span that is operating properly when the NBX system initiates or receives a call on a B channel the corresponding light initially turns amber When the call is answered the light turns green Console This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access Each 3C10164D Figure 15 card has the following lights and connectors BRI Port Status Lights Fast steady Blink Waiting for download Solid On Downloaded burning the flash memory N CAUTION Do not disconnect power while the flash memory is being updated Doing so may corrupt the flash memory and the card
86. D NBX 100 Call Processor continued Connectors 10BASE2 port BNC male connector for external hub connection BNC connector discontinued on 3C10110D RJ 45 10BASE T DCE port for external hub connection RS 232 DB9 DTE connector serial port RS 232 DB9 DCE connector serial port 3 5 mm Audio input jack for line level audio RJ 11 Ext Alert Reserved for future use RJ 11 Paging Line out 600 ohm audio interface with a dry contact closure for use with an external paging amplifier Pin 1 Not Connected Pin 2 Relay common Pin 3 Ring Pin 4 Tip Pin 5 Relay Contact Pin 6 Not connected NBX V3000 The V3000 Chassis includes the metal box fans and power supply Gateway Chassis backplane and mounting brackets Table 44 3C10605A Chassis Specifications Weight Dimensions Empty 6 kg 13 2 Ibs H 133 mm 5 24 in W 440 mm 17 3 in D 320 mm 12 6 in Compliance Electrical This is an FCC Class A device 100 240 VAC 2 2A 50 60 Hz Environmental Ambient temperature 0 to 40 C 32 to 104 F Humidity 5 to 85 noncondensing 4 Slots For NBX interface cards Connectors Two redundant uplink ports 10 100 Mbps switched Ethernet connections The lower port is normally inactive and becomes active only if the upper port experiences a link failure 206 APPENDIX A SPECIFICATIONS NBX V5000 The V5000 Chassis includes the metal box fans and power supply Gateway Chass
87. DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OpenBSD fnmatch c v 1 6 1998 03 19 00 29 59 millert Exp Copyright 1989 1993 1994 The Regents of the University of California All rights reserved This code is derived from software contributed to Berkeley by Guido van Rossum Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the
88. Devices 0 200 0 1500 15 1500 3103 3102 3105 3108 Group 3 Devices Reserved for future use Group 4 Devices Reserved for future use NBX Licensing Summary Notes a NBX cards Analog Terminal Adapters and legacy devices 1102 2102 2102 IR Business Telephones 2101 Basic Telephones and 1105 Group Device Licenses NBX Licensing 73 Attendant Consoles do not require a license The number of these devices is governed solely by the system device license m The V3000 comes with four NBX Messaging ports and a limit of 400 hours of message storage A messaging port is used for each Automated Attendant session and each voice mail session If you want more than 4 ports you must purchase and install additional NBX Messaging licenses To go above 12 NBX Messaging ports you must install the optional memory upgrade kit if you have not already done so to upgrade the device limit If you purchase additional NBX Messaging capacity message storage hours are limited only by available disk space however the NBX administrator can establish limits on the number of messages message length and retention period m The V3000 BRI has 4 physical ports 8 channels Two ports 4 channels are enabled by default An optional license is required to activate the other two ports NBX Group Licensing provides a flexible system of licensing NBX telephones and attendant consoles For licensing purposes NBX devices are grouped accordi
89. Dial Prefix settings For information on this topic see Dial Prefix Settings in Chapter 2 in the NBX Administrator s Guide The NBX Analog Line Card connects up to four analog telephone lines from the Central Office CO to the NBX system Figure 8 NBX Analog Line Card 3C10114 3C10114 3Com NBX Analog Line Card o SAA ER A E Figure 9 NBX Analog Line Card 3C10114C 3C101 ae 3Com NBX Analog Line Card LS CONSOLE 2 3 4 V 1234 DD Bu N Functionally 3C10114 and 3C10114C are identical However 3C10114C uses different internal components so that 3C10114C requires NBX software release R4 1 or higher Each Analog Line Card contains the following lights and connectors m Status Lights 1 through 4 Each light shows the status of the associated line Initialization prior to Release R4 1 All four lights flash in unison Hardware is initializing A light flashes on twice off for 2 seconds Associated port has been initialized successfully Initialization Release R4 1 and higher a Fast steady blink Waiting for software download Solid on Software has been downloaded The flash memory on the board is being loaded 36 CHAPTER 1 INTRODUCTION a Slow non symmetric blinking pattern Waiting for the completion of the binding process to the NCP Operation Off for 9 to 10 seconds on briefly Idle the line is not in use On for 9 to 10 seconds off br
90. EN 300M NBX Installation Guide 3000 Analog 3000 BRI V3001R 5000 NBX 100 Release 6 0 Part Number 900 0214 01AB December 2006 http www 3com com 3Com Corporation 350 Campus Drive Marlborough MA 01752 3064 Copyright 1998 2006 3Com Corporation All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty term or condition of any kind either implied or expressed including but not limited to the implied warranties terms or conditions of merchantability satisfactory quality and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document in the hardcopy documentation or on the removable media in a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3C
91. G Never push objects into ventilation holes on the chassis or telephone Electrical voltages in system components can cause bodily harm Do not use the telephone during an electrical storm Lightning poses a remote risk of electric shock through any telephone system Never use a telephone that is near the source of a gas leak to report the leak Each NBX system and chassis is equipped with a three prong grounding plug Do not defeat the protection offered by the plug by clipping the grounding prong or by using an adapter to connect the system to a two wire power source Do not staple the power cord or otherwise attach it to building surfaces 88 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS m Do not use any AC power converter on a 3Com device other than the one that is shipped with the device On 3Com PoE compliant devices the power converter is an optional component m Power Cord Set a For European countries see Table 18 If your country is not listed specifically use the power cord set information for Europe a For countries outside of Europe you must use a power cord set that complies with the relevant national standards for cable type and appliance coupling Table 18 Regulatory Requirements Country or Region Power Cord Set Details Europe The supply plug must comply with CEE 7 7 SCHUKO m The main cord must be lt HAR gt or lt BASEC gt marked and be of type HO3VVF3GO 75 minimum United Kingdom
92. INK CARDS 3Com Legacy Link Analog Card 163 3Com Legacy Link Meridian Card 164 3Com Legacy Link Norstar Card 165 Adding a Legacy Link Card to an NBX System 166 Prerequisites for Installing a Legacy Link Card 167 Adding the Legacy Link License Key 168 Enabling Auto Discover for Legacy Link Cards 168 Installing the Legacy Link Card 168 Removing a Card 169 Configuring a Legacy Link Card 170 Upgrading Legacy Link Card Software 170 General Prerequisites 171 Upgrading Software Versions Earlier than 3 0 0 0 171 Upgrading Software Versions 3 0 0 0 and Later 173 Troubleshooting Legacy Link Card Installation 174 14 10 11 RJ21x Wiring for North America 174 CONFIGURING IP TELEPHONY IP Telephony Overview 180 Implementing IP 180 Standard IP Configuration 181 IP On the Fly Configuration 182 Providing the NCP IP Address to Devices 182 Configuring IP Telephony 183 Selecting the Operating Mode 183 Configuring IP On the Fly 184 Configuring the DHCP Server 184 Manually Configuring Telephone IP Settings 185 Automatically Configuring Telephone IP Settings 186 Configuring Analog Line Card Port IP Settings 187 Configuring T1 E1 and BRI Channel IP Settings 187 Low bandwidth Telephony 189 Broadband Telephony 190 TROUBLESHOOTING System level Troubleshooting 193 Connecting a Computer to a Console Port 196 Servicing the Network Call Processor Battery 197 Getting Service and Support 197 SPECIFICATIONS Government Approvals 200 Safety
93. IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OpenBSD strdup c v 1 3 1997 08 20 04 18 52 millert Exp Copyright 1988 1993 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that he following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the ollowing disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the ollowing disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement
94. None 5000 5000 No A system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Performance on page 57 Application and Call Processing Attributes Auto Attendants None 100 100 No NBX Messaging The 3 digit dial plan might not provide enough extensions to support 100 Auto Attendants Voice Mail Ports None 72 12 Yes above 4 NBX Messaging ports 62 CHAPTER 1 INTRODUCTION Table 13 Detailed Device Limits V3000 Analog or V3000 BRI continued Per Unit Max with Max without Device or Device Count Memory Memory Site License Description Toward Total Upgrade Upgrade Required Voice Mailboxes None 1500 250 Covered by NBX Messaging total system device license Phantom Mailboxes None 1000 150 No NBX Messaging A system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Performance on page 57 The 3 digit dial plan does not provide enough extensions to support 1000 Phantom Mailboxes Automatic Call 0 100 48 Yes Distribution Groups above 2 agents group ACD Groups Hunt Groups and Calling Groups all count towards the same maximum total For example on a V3000 system with
95. Ns contact the local telephone company For products approved after July 23 2001 the REN for this product is part of a product identifier hat has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point for example 03 is a REN of 0 3 For earlier products the REN is separately shown on the label n the unlikely event that this equipment causes harm to the telephone network the telephone company can emporarily disconnect your service The telephone company will try to warn you in advance of any such disconnection but if advance notice is not practical it may disconnect the service first and notify you as soon as possible afterwards In the event that such a disconnection is deemed necessary you will be advised of your right to file a complaint with the FCC From time to time the telephone company may make changes in its facilities equipment operations or procedures which could affect the operation of this equipment If this occurs the telephone company is required to provide you with advance notice so you can make the modifications necessary to maintain uninterrupted service Repairs to this equipment can be made only by the manufacturer or its authorized agents In the event that this equipment requires service contact your equipment vendor or the manufacturer 3Com Corporation NBX Telephones are compatible with inductively coupled hearing aids If trouble is experienced with this NBX equipment
96. RI ST Digital Line Card 209 Business Telephone Model 1102 210 Business Telephone Model 2102 214 Business Telephone Model 2102 IR 214 E1 Digital Line Card 210 government approvals 200 Hub Card 210 NBX 100 Call Processor 204 NBX Gateway Chassis 205 206 Single Port Analog Terminal Adapter ATA 208 SuperStack 3 NBX Call Processor 201 204 SuperStack 3 NBX Gateway Chassis 205 206 T1 Digital Line Card 210 telephone Model 1102 210 telephone Model 2101 217 telephone Model 2102 214 217 telephone Model 2102 IR 214 217 Uplink Card 211 V3000 Gateway Chassis 205 V5000 Gateway Chassis 206 status lights LEDs Analog Line Card 35 Analog Terminal Card 46 BRI ST Digital Line Card 43 44 E1 Digital Line Card 40 Hub Card 45 NBX 100 32 T 243 Single Port Analog Terminal Adapter ATA 51 T1 Digital Line Card 37 41 Uplink Card 45 V3000 22 24 V3001R 26 V5000 28 SuperStack 3 NBX 28 SuperStack 3 NBX Call Processor adjusting music on hold volume 118 description of 28 SuperStack 3 NBX V5000 system hardware components 28 support e mail 234 support internet 234 support technical 234 surge suppression telephone lines recommendation 82 telephones caution 81 system performance issues 57 system requirements pcXset 55 system specifications Analog Line Card 207 Analog Terminal Card 208 Attendant Console 217 Basic Telephone Model 3101 217 BRI ST Digital Line Card 209 Business Telephone Model 1102 210 Busin
97. Rico Colombia AT amp T 800 998 2112 Salvador Costa Rica AT amp T 800 998 2112 Trinidad and Tobago Curacao 1 800 998 2112 Uruguay Ecuador AT amp T 800 998 2112 Venezuela Dominican Republic AT amp T 800 998 2112 Virgin Islands You can also obtain support in this region in the following ways Spanish speakers enter the URL http lat 3com com lat support form html m Portuguese speakers enter the URL http lat 3com com br support form html a English speakers in Latin America send e mail to lat_support_anc 3com com AT amp T 800 998 2112 57 1 657 0888 AT amp T 800 998 2112 1 800 998 2112 571 657 0888 01 800 849CARE AT amp T 800 998 2112 AT amp T 800 998 2112 54 11 4894 1888 AT amp T 800 998 2112 1 800 998 2112 AT amp T 800 998 2112 1 800 998 2112 AT amp T 800 998 2112 AT amp T 800 998 2112 57 1 657 0888 US and Canada Telephone Technical Support and Repair All locations Network Jacks Wired or Wireless Network Interface Cards All other 3Com products 1 847 262 0070 1 800 876 3266 INDEX Numbers 10BASE T Hub and Uplink Card 45 1102 Business Telephone specifications 214 1105 Attendant Console specifications 217 2101 Basic Telephone connecting 125 specifications 216 2102 Business Telephone connecting 125 specifications 214 3100 Entry Telephone 53 connecting 125 license 73 light patterns 131 manually configuring 124 PoE power rating 219 specifications 219 3101 Basic T
98. S CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO OPEN REPAIR OR MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES for itself and its licensors and suppliers ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE or profits LOSS OF BUSINESS loss of information or data OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS even if 3com or its authorized reseller has been advised of the possibility of such damages AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE paid AT 3COM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAM AGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for death or personal injury so the above limitations and exclusions may
99. STEM HARDWARE COMPONENTS Required and Recommended Tools and Equipment m Gather the system components at the installation location a Verify that an existing LAN is in place and is operational and that LAN port connections are available m Read and follow the safety notes and precautions later in this chapter These items are typically required to install an NBX system Screwdrivers flat and Phillips m Pliers a Antistatic grounding strap m Punch down tool a Test set a Four rack screws appropriate to the rack Important Safety Information A Before you install or remove any components or perform any maintenance procedures on the system you must read the following safety information WARNING Verify that each NBX 100 Chassis is set to the correct voltage for your country requirements The voltage is indicated on the voltage selector switch next to the main cable inlet on the front panel of each chassis See Figure 25 Figure 25 NBX 100 Voltage Selector Switch The label to the left of the voltage selector switch shows the 115 and 230 volt selection positions If the incorrect voltage for your country is set use a small flat blade screwdriver to toggle the switch up or down on each chassis The V3000 V3001R and the V5000 work automatically with either 115 volt or 230 volt power so they have no mechanism for changing voltage
100. TP 181 183 configuring IP with 181 configuring network devices 181 multiple subnetworks 181 non support by Call Processor 104 overview 181 g gJ J J g E E1 Digital Line Card 240 INDEX description of 39 inserting caution 155 installing E1 lines 82 specifications 210 status lights LEDs 40 E911 ISDN PRI signaling 157 electrical prerequisites 81 e mail support 234 e mail technical support Asia and Pacific Rim 235 emergency dialing 157 enabling 21 engineering services 234 Entry Telephone manually configuring 124 PoE power rating 219 environmental prerequisites 81 Ethernet 802 1P 85 Ethernet 802 1Q 85 Ethernet multicast addresses 118 Express services contract 234 extended warranty options 234 extension range setting 105 extensions mapping to attendant console 137 external devices connecting to 83 external paging amplifier connector specifications 205 external prefix setting 105 V5000 28 FXO MAC Address NBX V3000 93 G Group O devices 73 Group 1 devices 73 Group 2 devices 73 Guardian services contract 234 H Hub Card specifications 210 status lights LEDs 45 hunt group performance issues 57 F fax machine connecting with ATA 107 232 Group 3 45 143 lines needed for 83 FCC registration numbers 207 rules 245 246 feature performance issues 57 features 3Com Business Telephones 52 Analog Line Card 35 Analog Terminal Adapter ATA 50 Analog Terminal Card 45 At
101. Telephone 3101 or 3101SP 1 1500 250 Yes Basic Telephone 3100 Entry 1 1500 250 Yes Telephone 3108 Wireless 1 1500 250 Yes Telephone 3105 Attendant 1 100 100 Yes Console PcXset Soft 1 per pcXsetPC 1500 250 Yes Telephone telephone client NBX Media Driver 1 driver system 1500 250 Yes for WAV devices enables the max allowable number of WAV devices NBX Licensing 61 Table 13 Detailed Device Limits V3000 Analog or V3000 BRI continued Per Unit Max with Max without Device or Device Count Memory Memory Site License Description Toward Total Upgrade Upgrade Required Polycom IP 3000 1 1500 250 Yes Speaker Phone Legacy Link Handset 16 1488 93 240 15 cards Yes Gateway card 16 port card cards NBX Analog 4 1500 248 No Terminal Card ATC 4 port card 375 cards 62 cards NBX Analog 1 1500 250 No Terminal Adapter ATA NBX Analog Line 4 per card 720 ports 248 ports No Card 180 cards 62 cards NBX T1 Card 24 per card 720 channels 240 channels No DS1 30 cards 10 cards NBX T1 Card 23 per card 713 channels 230 channels No ISDN PRI 31 cards 10 cards NBX E1 Card 30 per card 720 channels 240 channels No ISDN PRI 24 cards 8 cards NBX ISDN BRI ST 8 per card 720 channels 248 channels No channels 90 cards 31 cards System Architecture Attributes Virtual Tie Lines None 48 8 Yes Bridged Extensions None 400 Primary 400 Primary No 1200 Bridged 1200 Bridged Account Codes
102. WIRE COLOR White Blue White Orange White Green White Brown White Slate Red Blue Red Orange Red Green Red Brown Red Slate Black Blue Black Orange Black Green Black Brown Black Slate Yellow Blue Yellow Orange Yellow Green Yellow Brown Yellow Slate Violet Blue Violet Orange Violet Green Violet Brown Violet Slate DESIGNATION Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip Tip 176 CHAPTER 9 3COM LEGACY LINK CARDS Table 33 Card Wiring for North American Analog Handsets Pin Wire Color Port Handset RJ11 Pin 26 White Blue 01 01 3 1 Blue White 01 01 2 27 White Orange 02 02 3 2 Orange White 02 02 2 28 White Green 03 03 3 3 Green White 03 03 2 29 White Brown 04 04 3 4 Brown White 04 04 2 30 White Slate 05 05 3 5 Slate White 05 05 2 31 Red Blue 06 06 3 6 Blue Red 06 06 2 32 Red Orange 07 07 3 7 Orange Red 07 07 2 33 Red Green 08 08 3 8 Green Red 08 08 2 34 Red Brown 09 09 3 9 Brown Red 09 09 2 35 Red Slate 10 3 0 Slate Red 10 2 36 Black Blue 1 11 3 1 Blue Black 1 11 2 37 Black Orange 2 12 3 2 Orange Black 2 12 2 38 Black Green 3 13 3 3 Green Black 3 13 2 39 Black Brown 4 14 3 4 Brown Black 4 14 2 40 Black Slate 5 15 3 5 Slate Black 5 15 2 41 Yellow Blue 6 16 3 6 Blue Yellow 6 16 2 Table 34 Card Wiring Chart for Meridian Handsets RJ2
103. X NetSet utility Typically you want to associate an Attendant Console with the telephone beside it If the Auto Discover process associates an Attendant Console with a telephone other than the one you want see Associating an Attendant Console with a Specific Telephone on page 136 for instructions on how to change the association Do not Auto Discover the Attendant Console before you have configured all telephones and Analog Line Cards To Auto Discover an Attendant Console Login to the NBX NetSet utility as administrator and click System wide Settings gt Auto Discovery 2 Enable Auto Discover Attendant Consoles and click Apply 3 Wait at least 2 minutes for the NBX system to Auto Discover the Attendant Console and assign the extensions of all known telephones to its buttons Attendant Console Notes a When automatically mapping extensions to an Attendant Console the system maps the first 100 extension to Attendant Console buttons except for the extension associated with the Attendant Console If you add a second Attendant Console to the system that Attendant Console will also have the first 100 extensions mapped to its buttons To map extensions above the first 100 you must manually map the extensions For more about manually adding an Attendant Console and mapping Attendant Console buttons see Chapter 3 Device Configuration in the NBX Administrator s Guide a When you are finished configuring the Attendan
104. a Configuring an analog port for fax operation optimizes the performance for inbound and outbound faxes but compromises audio quality If you make a voice call using the analog device for example if you use the telephone portion of the fax machine the quality of the audio may be affected If you make a VTL call using the analog device the audio may be unusable Adding an Analog Terminal Card To add an optional Analog Terminal Card to the NBX system Log in to the NBX NetSet utility using the administrator username and password 2 Click System wide Settings gt Auto Discovery 3 Enable the Auto Discover Other Devices check box Click Apply Inserting an Analog Terminal Card gt When you insert the ATC into the chassis you may leave the system powered up The Auto Discover process begins as soon as the system senses the new card Functionally ATCs 3C10114 and 3C10114C are identical However 3C10114C uses some different internal components so that 3C10114C requires NBX software release R4 1 or higher To insert the analog terminal adapter card Find the MAC address of the ATC on the label on the card 2 Record the MAC address for the configuration process 3 Select a slot for the card in the chassis and use a Phillips screwdriver to remove the blank faceplate from the slot Verifying Analog Terminal Card Ports 145 4 Insert the card into the slot Slide the card into the chassis until you feel it
105. a RJ21x line connector The RJ21x 50 way line connector is used to connect the Norstar handsets to the card through the existing punch block and handset wiring The pins are paired vertically on the connector such that line 1 is connected to pins 1 and 26 line 2 is connected to pins 2 and 27 and so on Legacy Link Meridian The 3Com Legacy Link Gateway for Meridian Handsets provides NBX Card protocol mapping for up to 16 Norstar handsets using existing PBX wiring A maximum of eight simultaneous FAX calls can be made on the card The Legacy Link Meridian card requires a license and NBX software R 4 1 6 or higher Figure 21 3Com Legacy Link Gateway for Meridian Handsets 3C 10391 va 5 7 9 1 13 15 EEEE e J bess o CH ta O 10 12 14 16 10101 CITELizig HANDSET GATEWAY N N Each Legacy Link Gateway for Meridian Handsets has the following lights and connectors a Status Lights 1 16 All LEDs flash approximately every 10 seconds On Handset off hook call in progress a Off Handset on hook or no handset connected O Power indicator On Input power input Ok Off Input power failed m Sf System test a Flashing Card is functioning correctly a Off Card has failed A Status 50 CHAPTER 1 INTRODUCTION a On Seek service assistance Off Operating normally m 2 _ The power connector is a 6 pin circular Mini DIN type Power from the external 48V D C supply is
106. ake sure Lowest Bandwidth Utilization is selected The rest of the configuration is done at the telephone and at the router At the telephone you specify the IP address of the NCP See Manually Contiguring Telephone IP Settings on page 185 When your low bandwidth link is operational and connected to the NCP the Auto Discover process can discover and configure the telephone or you can manually configure it through the NBX NetSet utility You can operate with the link always open or you can set it up to autodial With an autodial connection when you lift the receiver on the telephone the ISDN router or terminal adapter establishes the link to the 190 CHAPTER 10 CONFIGURING IP TELEPHONY Broadband Telephony NCP In the other direction a call to the extension of the remote telephone initiates the connection To ensure that there is time to complete the call you may need to modify the time out values of the system Consult your 3Com NBX Voice Authorized Partner or a 3Com qualified service technician for assistance The specific configuration tasks required for setting up the link between the NCP and the remote telephone depend on the type of equipment and the Telco ISP that you use For help in selecting equipment and configuring it contact your 3Com NBX Voice Authorized Partner or a 3Com qualified support technician After you enable low bandwidth communication for a telephone complete the configuration of the low ban
107. al Adapter ATA to your NBX system you must first enable the Auto Discover feature You Auto Discover an Analog Terminal Adapter ATA in the same way that you discover 3Com telephones and Analog Terminal Cards See 3Com Telephones on page 52 for information on system software and licensing requirements for an ATA 146 CHAPTER 5 ANALOG DEVICES See 3Com Telephones on page 52 for information on system software and licensing requirements Log in to the NBX NetSet utility using the administrator username and password 2 Click System wide Settings gt Auto Discovery 3 Enable the Auto Discover Other Devices check box 4 Click Apply Connecting the Analog Terminal Adapter After you have enabled the Auto Discover feature connect the Analog Terminal Adapter ATA to the same network segment as the one on which the NCP resides To connect the ATA Connect the AC power converter provided with the ATA to the power connector on the ATA Connect the other end of the power converter to an AC power outlet If you are using a powered Ethernet cable with your 3C10400B ATA see the Using Power over Ethernet with a 3C10400B ATA next The 3C10120B cannot use a powered Ethernet cable due to its power requirements Connect a Category 5 Ethernet cable to the ATA RJ 45 connector that has no icon beside it Connect the other end of the Category 5 Ethernet cable to the LAN on which the NCP is located Wait 2 minutes more
108. alted 3 flashes Two valid disks but they are not paired system is halted 4 flashes Configuration problem system is halted a 5 flashes Two disks present but no mirroring license installed System is running but the system is not using the second disk Using disk 1 only Off On Using disk 2 only On Off Synchronizing disk 1 is valid disk 2 is becoming a fully Flashing On mirrored disk Flash rate indicates progress If S1 and S2 stop normal flashing and intermittently flash twice the mirroring process has failed Synchronizing disk 2 is valid disk 1 is becoming a fully On Flashing mirrored disk Flash rate indicates progress If S1 and S2 stop normal flashing and intermittently flash twice the mirroring process has failed 28 CHAPTER 1 INTRODUCTION Explanation S1 S2 Alternating flash the two disks are resynchronizing Flashing Flashing Synchronized On On V5000 The V5000 Figure 4 formerly the SuperStack 3 NBX V5000 houses the Network Call Processor NCP which manages call traffic voice mail and the Automated Attendant the system disk drive and power supply and front panel connections for network and external device connectivity The V5000 supports a redundant power supply configuration You can also add a second mirrored disk drive See NBX Licensing on page 56 for more information on the total number of supported devices Figure 4 shows the f
109. an E1 Digital Line Card Installation Notes mw See NBX Licensing on page 56 for information on the number of E1 cards supported by an NBX Network Call Processor a You can configure an E1 Digital Line Card for ISDN PRI signaling only a The 3C10165D E1 Digital Line Card can be installed at a remote location and communicate with its NCP over a routed network For information on how to set up a remote E1 card see the NBX Administrator s Guide a Before you install E1 Digital Line Cards you may want to configure the Outdialing Prefix settings For more information see the Dial Plan chapter of the NBX Administrator s Guide 3C10165D E1 Digital Line Cards do not support DHCP lease times of less than 20 minutes 154 CHAPTER 7 E1 ISDN PRI DIGITAL LINE CARD Adding an E1 Digital Line Card Preparing the NBX System for E1 Cards Ordering DID CLIP and MSN Services for E1 The following sections tell you how to add an E1 Digital Line Card to an NBX system m Preparing the NBX System for E1 Cards a Ordering DID CLIP and MSN Services for E1 a Inserting the E1 Digital Line Card Before you insert the E1 Digital Line Card into the chassis order an E1 line with the specifications you want from your telephone carrier and have them install the line When you order E1 with DID CLIP or MSN services the local telephone carrier assigns a block of telephone numbers to you Usually you can request a specific
110. and Setting Line Card Port Options For this procedure you need the list of line card port MAC addresses that were created when you installed the line cards To reassign extensions and set line card port options Log in to the NBX NetSet utility using the administrator username and password 2 Click PSTN Gateway Configuration gt Analog Line Cards 3 Click the lowest extension to open the Modify screen 4 Edit the line card port fields as needed Click the Help button for information about each field After you have made all of your changes for the current Line Card port click Apply to enable the changes and review them 6 Click OK to exit the dialog box and return to the Line Cards tab 7 Repeat this procedure for each line card port Example During the Auto Discover process the NBX system may assign extensions to Line Card ports as shown in Table 25 Table 25 Examples of Line Card Addresses Analog Line Card 3C10114 Analog Line Card 3C10114C MAC Address Extension MAC Address Extension 00 e0 bb 03 8d c8 7260 00 e0 bb 03 8d cc 1 7260 00 e0 bb 03 8d c9 7261 00 e0 bb 03 8d cc 2 7261 00 e0 bb 03 8d ca 7259 00 e0 bb 03 8d cc 3 7259 00 e0 bb 03 8d cb 7258 00 e0 bb 03 8d cc 4 7258 Typically you want to have the lowest extension number associated with the first port the next highest extension number associated with the second port and so on To reassign the extension numbers Record the extensions
111. and either the MAC addresses or port numbers for the four Line Card ports In the NBX NetSet Menu window click Reports gt Device List Connecting Telephone Lines 117 Click on the Extension column heading to sort the list by extension from the lowest extension Click the heading again to sort from the highest extension Review the extensions in the list to find the highest extension number that has been assigned Add one to that extension and record it For example if the highest assigned extension number is 7268 you record 7269 5 Click PSTN Gateway Configuration gt Analog Line Cards 6 From the four Line Card ports you recorded click the extension number 10 of the port with highest MAC address or port number to open the Modify screen Change the extension number 7258 in this example to the extension number you recorded when you were viewing the Device List tab 7269 Click OK The Line Card Ports tab reappears showing the new extension number Extension 7258 is now unused From the four Line Card Ports you recorded select the port to which you want to assign the unused extension In the example 7258 is the lowest extension number of the four so select the port with the lowest MAC address or port number and click its extension Change the extension number and click OK Repeat steps 9 and 10 Each time that you assign an extension the previous extension is no longer used and you can assign it to the appropria
112. and numbers Carrier s account representative account information Requested smart jack be installed in customer s suite not at the minimum point of entry ISDN PRI Recommendations For ISDN PRI services 3Com recommends the settings discussed in the following sections Framing Type The recommended also the default configuration is Extended Super Frame ESF The multi frame formats F4 F12 D4 or SF and F72 are also supported Zero Code Suppression The recommended also the default configuration is B amp ZS AMI is also supported but 3Com does not recommend this choice DID Applications For DID or DNIS 3Com recommends that you order telephone numbers that easily fit in the NBX system numbering plan If possible use 3 or 4 digit DID DNIS codes which allow for simple dial plan implementation 226 APPENDIX B CIRCUIT PROVISIONING Recommended a With 3 digit extensions 100 499 the last three digits of the DID DNIS codes should be 100 499 With 4 digit extensions 1000 4999 the last four digits of the DID DNIS codes should be 1000 4999 Line Hunting Sequence 3Com recommends that the telephone company start with channel one and hunt upward for incoming calls This works well with NBX systems because they start at the highest channel number and hunt down for outgoing calls Verify which services are available from the telephone company Supported Telephone Central Office Switch Protocols NBX
113. anted without fee provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of Carnegie Mellon University not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission Carnegie Mellon University makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty CARNEGIE MELLON UNIVERSITY DISCLAIMS ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS IN NO EVENT SHALL CARNEGIE MELLON UNIVERSITY BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTUOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE imap daemon Program IMAP4rev1 server Author Mark Crispin Networks and Distributed Computing Computing amp Communications Administration Building AG 44 University of Washington Seattle WA 98195 Internet MRC CAC Washington EDU Date 5 November 1990 Last Edited 6 January 1997 Copyright 1997 by the University of Washington Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is her
114. ar solid green 3C10116D After the Auto Discover process has completed and before you connect the T1 Digital Line Card to the telephone company s T1 line the POST Power On Self Test light and the NCP light should both be solid green Verifying the T1 Digital Line Card 161 For acomplete description of the status lights on the front of the card see T1 Digital Line Card on page 36 You are now ready to configure the T1 Digital Line Card for either DS1 signaling or ISDN PRI signaling See Chapter 2 Device Configuration in the NBX Administrator s Guide for instructions 162 CHAPTER 8 T1 DIGITAL LINE CARD gt 3COM LEGACY LINK CARDS The 3Com Legacy Link Cards enable you to use existing Meridian Norstar or analog telephones with an NBX system Each card supports up to 16 handsets using the existing telephone wiring punchdown blocks and connectors 3Com offers these Legacy Link Cards 3Com Legacy Link Analog Card 3Com Legacy Link Meridian Card 3Com Legacy Link Norstar Card 3Com Legacy Link Cards are not compatible with an NBX system that has been SIP enabled 3Com Legacy Link Analog Card The 3Com Legacy Link Analog Card fits into an available slot in an NBX chassis It translates the analog handset protocol to a format suitable for use with an NBX system The telephone features available through a connected analog handset are as described in the NBX Feature Codes Guide for Analog Hands
115. ard has completed its reboot check indicator LEDs on the front panel Re connect the RJ21 and external power connectors to the front of the Gateway card Follow these instructions if your Gateway is currently running 3 0 0 0 or a later release An NBX reboot is required The Gateway card is updated at the next Gateway reboot usually at the same time as the NBX reboot Ensure that users are notified that the phones will be out of service during this period The upload package is supplied as a set of files in a zipped folder These may be installed anywhere convenient on your PC Unzip the zip into a new folder named according to the software release version lt myfolder gt Ensure you unzip with folders enabled to preserve the file structure supplied Log in to the NBX NetSet utility using the administrator login ID and password Click Licensing and Upgrades gt Third party Drivers and then click Install 4 Browse to the folder Full Loader NBX and select the taz file Click Upgrade to upload the taz file When complete NBX NetSet prompts you to reboot the NBX system Installing the Software Using Auto Upload The software on the Gateway card will automatically update at the next reboot if the software version on the NBX is a different version to that which is already on the Gateway flash load The Gateway will reboot when the NBX reboots or if manually reset If an update is available on the NBX the Gateway dete
116. assis 82 NBX system 82 range cordless telephones 130 range cordless telephones 130 registering your product 233 234 235 remote operation BRI card 43 remote telephone adding 138 repair authorization number by FAX Asia and Pacific Rim 235 repair services 234 repair support for Latin America 236 repair support for US and Canada 236 repair support Europe Middle East and Africa 236 replacing NCP battery 197 Restricted Software 234 return authorization number RMA 235 Ringer Equivalency Number REN 207 RMA numbers 235 routers low bandwidth 118 S safety information English 86 French 89 German 91 sending products to 3Com for repair 235 serial port 196 service benefits 233 235 services repair 234 silence suppression 84 Single Port Analog Terminal Adapter ATA connecting 107 description of 50 installing fax machines with 232 specifications 208 status lights 51 SIP 21 enabling 21 SIP mode platforms supported 59 software upgrades contract 234 solving problems online 233 specifications 1102 Business Telephone 214 1105 Attendant Console 217 2101 Basic Telephone 216 2102 Business Telephone 214 3100 Entry Telephone 219 3101 Basic Telephone 215 3102 Business Telephone 213 3103 Manager s Telephone 219 3105 Attendant Console 216 3106C Cordless Telephone 217 3107C Cordless Telephone 218 220 6 slot chassis 204 Analog Line Card 207 Analog Terminal Card 208 Attendant Console 217 Basic Telephone Model 2101 217 B
117. ations Any third party supplier of computer programs included in the Software is a third party beneficiary of the provisions of this Section 1 and such third party may protect its rights in the Software against violations of this license e Confidentiality You agree to maintain the Software in confidence and to not disclose the Software to any third party without the express written consent of 3Com You further agree to take all reasonable precautions to preclude access of unauthorized persons to the Software f Termination 3Com may terminate this Section 1 and the licenses granted hereby upon the breach by you of any the provisions of this Section 1 Upon such termination you agree to return the Product including the Software and all copies and portions thereof to 3Com 2 LIMITED WARRANTY HARDWARE 3Com warrants to the end user Customer that this hardware product will be substantially free from material defects in workmanship and materials under normal use and service for the length of time stated in the Warranty sheet that is shipped in the box with your 3Com hardware product from the date of purchase from 3Com or its authorized reseller 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available refu
118. atus a LNK Solid on indicates link Off indicates no link m 10 Blinking indicates network activity at 10 MB Solid on indicates heavy network activity 100 Blinking indicates network activity at 10 MB Solid on indicates heavy network activity 10 Ethernet 2 A fail over port that is active only if the Ethernet 1 port experiences a link failure The Ethernet ports can operate at 10 Mbps and 100 Mbps they automatically sense the speed of your LAN Typically you would connect the Ethernet 1 and Ethernet 2 ports to a different switches and subnets 11 VOL This adjusting screw controls the volume of Music On Hold 12 MOH Mini jack mono or stereo that accepts Music On Hold audio maximum 2V peak to peak from the line output of a CD player tape player or other music source 13 Paging This RJ 11 connector provides an audio output or a dry contact switch connection for use with a public address system 14 Ext Alert Reserved for future use 15 System Status LEDs S1 S2 S3 and PWR provide a visual indication of system status See Table 9 next Table 9 5000 System Status LEDs Explanation S1 S2 3 Attempting to boot from disk O zero Off On Off Attempting to boot from dik of of Oo Boot process completed system initializing Flashing N A N A System is running On N A N A 30 CHAPTER 1 INTRODUCTION Explanation S1 S2 s3 Flash cod
119. be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law GOVERNING LAW This Limited Warranty shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty Register Online When you first call 3Com we will collect customer and product information from you to determine warranty status You can eliminate this step and speed your access to technical support by regis tering online at http eSupport 3com com 3Com Corporation 350 Campus Drive Marlborough MA 01752 3064 North America Tel 800 NET 3Com 1 800 638 3266 Outside North America See Appendix D of this guide or www 3com com
120. cXset are trademarks of 3Com Corporation Adobe is a trademark and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated nstallShield is a registered trademark of InstallShield Software Corporation Internet Explorer Microsoft Windows Windows 2000 and Windows NT are registered trademarks of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communication Corporation in he United States and other countries Norstar is a registered trademark of Nortel Networks All other company and product names may be trademarks of the respective companies with which they are associated TECHNOLOGY ACKNOWLEDGEMENTS RSA Data Security Inc MD5 Message Digest Algorithm Copyright 1991 2 RSA Data Security Inc Created 1991 All rights reserved License to copy and use this software is granted provided that it is identified as the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing this software or this function License is also granted to make and use derivative works provided that such works are identified as derived from the RSA Data Security Inc MD5 Message Digest Algorithm in all material mentioning or referencing the derived work RSA Data Security Inc makes no representations concerning either the merchantability of this software or the suitability of this software for any particular purpose It is provided as is without
121. cal telephone lines a If you are installing an optional BRI ST T1 or E1 Digital Line Card verify that the telephone company has installed BRI ST T1 or E1 lines and run them to the installation location Installation Questions Who Should Install the NBX System If you have not already planned the installation the following topics discuss issues that you may encounter when you install the telephone system A technician who understands Ethernet cabling requirements and telephony configuration should install and configure the system If you are using the IP capabilities of the NBX system the technician also needs to understand IP subnetworks and DHCP Dynamic Host Configuration Protocol Does the Telephone Company Need to Be Involved IN Is Any Additional Equipment Required What External Devices Can Connect to an NBX System Installation Questions 83 After the initial installation the local administrator should be able to install additional telephones and manage the system You must rely on the local telephone company to provide one or more loop start lines and the telephone number or numbers A fax machine can connect to the NBX system through an Analog Terminal Adapter CAUTION To avoid damage to any 3Com telephone do not connect it directly to a standard telephone line Although the RJ 11 connector for a traditional telephone fits into the 3Com telephone s RJ 45 jack the electrical interfaces are
122. creen display and a full duplex speakerphone The 320 x 120 pixel display can manage up to 12 calls via the 10 soft keys Ten preprogrammed buttons offer instant access to frequently used capabilities while an additional 8 feature buttons with lights are provided to allow easy access to bridged line appearances speed dials and a host of other features 3C10403A R5 0 Group 2 3C10403B R5 0 20 3102 Business Telephone Provides the flexibility of 18 programmable buttons with lights and the convenience of 10 fixed feature buttons including Speaker Redial Conference Transfer Hold Voice Mail Forward to Mail Hands Free Mute and two Volume controls 3C10402A R4 3 Group 2 3C10402B R5 0 20 3101 Basic Telephone Provides four programmable buttons with LEDs Simplifies call handling with distinctive Hold and Message buttons Enables easy interaction with the display via three display soft keys and four way cursor control 3C10401A R4 3 Group 1 3C10401B R5 0 20 3101SP Basic Telephone with speakerphone All the same features of the 3101 Basic Telephone plus a half duplex speakerphone 3C10401SPKRA R4 3 Group 1 3C10401SPKRB R5 0 20 Telephone Part Model Number NBX Cards and Devices 53 Minimum System License Software Required Group 3100 Entry Telephone 3C10399A R5 0 Group 0 Provides the convenience of four 3C10399B fixed feature buttons for one touc
123. ct the telephone to the same subnet as the NCP the telephone receives and retains the NCP IP information required to communicate with the NCP when the telephone is moved to a different subnet To edit telephone IP settings with the NBX NetSet utility Connect the telephone to the same subnet as the NCP If the telephone has not already been discovered by the NCP click System wide Settings gt Auto Discovery and enable Auto Discover Telephones Log in to the NBX NetSet utility using the administrator name and password Click Telephone Configuration gt Telephones 4 Select the telephone from the list by clicking its extension If you are not sure which telephone to select match the MAC address with the MAC address printed on the label on the bottom of the telephone When the Modify page opens click the IP Settings dialog box appears The IP Settings button does not appear unless you have enabled IP for the system In the P Settings dialog box specify the IP settings for this device The IP Settings dialog box shows two groups of IP settings a IP Settings Reported by Device Typically if you are configuring a new telephone you see 0 0 0 0 in each of the IP address Default Gateway and Subnet Mask fields Note that if a telephone has an IP address default gateway and subnet mask you cannot change those values using the NBX NetSet utility 186 CHAPTER 10 CONFIGURING IP TELEPHONY Automatically Configuring Telep
124. cts the new software loads it into flash and automatically reboots The external power supply for the Gateway card must be connected to ensure the Gateway reboots when the NBX does 174 CHAPTER 9 3COM LEGACY LINK CARDS Troubleshooting Legacy Link Card Installation If you encounter problems with a Legacy Link Card try checking the following items a s the NBX system functioning properly See the NBX documentation a Are the RJ21x and 48V external power connectors firmly seated into their front panel connectors Is the power indicator on the external power supply lit Are the card LED indications correct m Check the basics swap out the phone check the handset cable the base cable and so forth a Check that the Legacy Link Card license is installed on the NBX system This can be found within the NBX NetSet utility in the Operations gt Licenses screen as the Citel Analog Phone License m Check that the Auto Discover Other Devices feature is enabled on the NBX system System wide Settings gt Auto Discovery m Review the FAQs and Release Notes listed at 3Com Partner Access web site a f you are using Standard IP or IP on the Fly on your NBX system be sure you have used the GWconfig utility to assign an IP address to your Legacy Link Card If a problem still exists after working through the checklist contact your distributor for advice and further support RJ21x Wiring for North America Note that 2
125. de Telephone Settings Connecting Cards and Devices Connecting Analog Line Cards After you configure and test the NBX system you can add optional cards and attach optional devices such as Music On Hold You can install cards with the power on to the chassis To connect and configure an NBX Analog Line Card Remove the blank faceplate from one of the slots Verify that the edges of the card ride in the chassis guide slots and then slide the card in until you feel slight resistance Press firmly on both sides of the front of the card until you feel it seat in the connector and then tighten the two knurled knobs 106 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS gt 4 Use the NBX Auto Discover feature to configure the card The Auto gt Connecting Digital Line Cards 1 2 If you cannot seat the card with light pressure remove it and check for obstructions After you seat the card wait at least 2 minutes for the card to initialize Discover feature finds each line card port and assigns extensions For more information see Using Auto Discover for Initial System Configuration on page 112 3Com recommends that you install the cards in MAC address order This practice makes it easier to diagnose and troubleshoot problems Mapping Line Card Ports to Telephone Lines You can run the system using the default configuration but to have complete control over telephone operations you need to know wh
126. ding NBX Memory After you install the system disk drive you should record the MAC addresses of the ports that interface with CO equipment If you will be installing optional cards into a chassis 3Com recommends that you install one card at a time and that you install the cards in the order of the MAC addresses of the ports on the card This process ensures that the NBX system assigns sequential contiguous groups of device extensions to each board If you enable the Auto Discover process to configure the cards you can then use the NBX NetSet utility to view the MAC address of each individual port A well organized physical configuration can simplify m Management of incoming telephone lines by associating line card ports with specific telephone numbers a Troubleshooting by associating groups of channel numbers with specific cards m System expansion V3000 m To determine the MAC address of the analog lines of the NBX V3000 view the label on the back of the NBX V3000 The MAC address is labeled FXO MAC Address All four analog line ports share one MAC address After the ports are discovered by the NBX Auto Discover process they are differentiated in the NBX NetSet utility by a channel number 1 4 Optional NBX Cards To determine the MAC addresses of the ports on optional NBX Analog Line Cards NBX Analog Terminal Cards and NBX Digital Line Cards 94 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS gt Optionally Upg
127. dition at the remote end or the CO is not connected or available Green No alarm condition a POST Power On Self Test Off POST test is running The test runs approximately 5 seconds after you apply power to the board After 5 seconds Off indicates the POST test failed 38 CHAPTER 1 INTRODUCTION Green POST test completed successfully DCH D channel status of an ISDN PRI connection Off No T1 or T1 PRI line is attached or the card does not need a D channel such as when the card is running T1 robbed bit Green Card is configured for ISDN PRI operation and an active PRI connection has been established Amber The D channel has not yet been established It can take several seconds after the card has completed its power up tests for the card to establish a connection with the PRI trunk If the DCH light goes to amber after the connection has been established it can mean that an active control channel connection through the PRI line has been lost DNLD Download Flash The card is downloading software from the NBX Network Call Processor Green The download is complete or the Power On Self Test POST is running Amber The download was interrupted before it was completed On aLAN the download process runs quickly If the download from NCP to digital line card must travel a routed network path the download can take a few minutes If the DNLD light remains amber it can indicate a
128. dwidth IP connection Use the telephone key pad to configure IP settings on the telephone See Manually Configuring Telephone IP Settings on page 185 for more information Configure the telephone in the configuration database NBX system software release R4 2 and higher supports Network Address Port Translation NAPT also called NAT overloading NAPT allows you to put an NBX Telephone behind a device that applies network address translation at a remote location such as a home office and connect to the NCP through an Internet connection One typical configuration is to connect a cable DSL modem to a small office home office router that includes a firewall and Ethernet ports You connect the NBX Telephone directly to one of the Ethernet ports Another option is use the NBX pcXset Soft Telephone Client instead of an NBX Telephone You can then use a VPN connection for your voice connection and avoid firewall configuration problems This section summarizes the tasks you must complete to configure an NBX Telephone for operation behind the NAPT device Because the configuration interface on each device varies detailed procedures for NAPT device configuration are beyond the scope of this document For information about configuring the NAPT device see the documentation for that device Configuring IP Telephony 191 To add a broadband connected telephone behind a NAPT device Make sure the NBX system is set up for IP operations e
129. e this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE strmode c Copyright 1990 The Regents of the University of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer
130. e 1995 5 EC Emissions IECS 003 Class A FCC Part 15 Class A EN 55022 Class A AS NZS 3548 Class A EN61000 3 2 EN61000 3 3 CNS 13438 Class A Facility Interface O2LS2 Code Service Organization 9 0F Code REN 0 2A Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 10 to 90 noncondensing 208 APPENDIX A SPECIFICATIONS NBX Analog Terminal Card AN The Analog Terminal Card is an optional card It enables you to connect up to four analog components such analog phones or fax machines to an NBX system CAUTION The NBX Analog Terminal Card is not intended to connect directly to any telephone network Table 48 3C10117C Analog Terminal Card Specifications Connectors RJ 11 Connects up to four analog devices to the NBX system Serial port CONSOLE for diagnostic access Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 10 to 90 noncondensing NBX Analog Terminal Adapter ATA The Analog Terminal Adapter ATA enables you to connect a single analog device such as a cordless telephone or fax machine to an NBX system Table 49 The 3C 10400 ATA can accept power from an IEEE 802 3af compliant Power over Ethernet power supply Table 49 3C10120B 3C10400 ATA Specifications Connectors Standard RJ 11 port Standard RJ 45 port Hub port for additional Ethernet component Environmental Ambient temperature 0 C to 40 C 32 F to
131. e 3Com Ethernet Power Ethernet 1 Source predates the IEEE Power Source MER 802 3af standard 3Com nn 3C10220 Business Telephones Telephones that are QE 12 port 3C10121 2102 N a e 3C10122 2102 powered by a 3Com Ethernet 3C10222 3C101226A 2102 Power Source if you use an NBX Power 24 port Splitter 3C10223 package of 12 The ze NBX Power Splitter 1 removes power from 3C10228IRA 2102 p p 3C10228IRB 2102 3C10281B 2102 3C10281PE 2102 3C10226PE 2102 3C10228IRPE 2102 3C10402A 3102 3C10402B 3102B Basic Telephones 3C10410A 3101 3C10410SPKRA 3101SP 3C10410B 3101B 3C10410SPKRB 3101SPB 3C10248B 2101 3C10248PE 2101 3100 Entry Telephone 3C10399A 3C10399B a powered Ethernet cable 2 2101 Basic Telephone 3103 Manager s Telephone 3102 Business Telephone shown 3101 and 3102 SP Basic Telephones 3100 Entry Telephone CAUTION You can damage an NBX device by using an NBX power splitter 3C10223 with the 3Com Network Jack Power over Ethernet Multiport Midspan Solution 3CNJPSE24 Use the NBX power splitter 3C10223 only with the 3Com Ethernet Power Source 3C10220 12 port or 3C10222 24 port Connecting the To connect the telephone Telephone to the LAN 1 Connect a Category 5 Ethernet cable to an available hub port or wall jack that is connected to the same subnet as the NCP 2 Connect the other end of the Ethernet cable to the LAN connector on the undersid
132. e NCP on a LAN can cause unpredictable results Verify that the site meets the following electrical requirements Each NBX chassis requires an electrical connection m The NBX system should have its own breaker protected circuit that uses the standard three wire grounded configuration a Verify that there are enough outlets and circuit capacity in the chosen location to supply power to the NBX chassis and any auxiliary equipment that you install such as a paging amplifier and an MOH device The label on each chassis lists the electrical requirements of the system a You can eliminate the power adapter for a telephone by using a powered Ethernet cable See Connecting Power to a 3Com Telephone in Chapter 3 for more information CAUTION 3Com strongly recommends that you use UL listed surge suppression devices for the telephones and the local telephone lines and an uninterruptible power supply for each NBX chassis You can install the NBX system in any clean dry well ventilated location Take these environmental guidelines into consideration a The area must be safe from water damage A wet basement a utility closet or an area near a window are not proper locations CAUTION Do not use the NBX system outdoors m The area must be safe from physical interference For example do not put the chassis where it might be struck by a swinging door or where cables might be disturbed by a door or by people passing by m Do no
133. e a 3 party conference requires a peak of 219 Kbps in one direction For more information see Notes on Bandwidth Requirements later in this appendix The overhead for running a device as a Layer 3 device results in a maximum bandwidth requirement of 86 Kbps per party in the conversation Thus a point to point call requires this peak bandwidth in each direction while a 3 party conference requires a peak of 258 Kbps in one direction For more information see Notes on Bandwidth Requirements later in this chapter The interconnection bandwidth requirements for a device configured as a Layer 2 device running ADPCM audio for each party in a conversation requires a maximum of 42 Kbps Thus a point to point call requires this peak bandwidth in each direction while a 3 party conference requires a peak of 126 Kbps in one direction For more information see Notes on Bandwidth Requirements later in this chapter The overhead for running a device as a Layer 3 device results in a maximum bandwidth requirement of 54 7 Kbps per party in the conversation Thus a point to point call requires this peak bandwidth in each direction while a 3 party conference requires a peak of 164 Kbps in one direction See Notes on Bandwidth Requirements next Silence suppression reduces bandwidth requirements on average by 30 to 40 percent However do not assume this much bandwidth reduction when determining peak requirements These bandwidth r
134. e have faceplates and the fourth is left open For installation instructions see Chapter 2 The 3C10200B is an updated version of the 3C 10200 which is no longer available The update removed one port 3 in Figure 7 and improved the switchover performance of the Ethernet ports so that both ports have connectivity prior to switchover 34 CHAPTER 1 INTRODUCTION Figure 7 V5000 Gateway Chassis 3C 10200 top and 3C 102008 bottom Activiy 10M Link 100M Link Activiy 10M Link 100M Link 3010200 NBX Gabway Chassis Table 11 NBX Chassis Connectors 1 4 slot chassis Removable faceplates installed 2 10 100 Mbps switched Ethernet Two redundant uplink ports Use the connection upper port to connect to the LAN The lower port is normally inactive and becomes active only if the upper port experiences a link failure On the 3C10200B both ports show a positive link status even though only one port at a time is active 3 10 Mbps shared Ethernet One port 3C 10200 only connection You must use straight through Ethernet cable connections you cannot use MDI MDIX connections NBX Cards and Devices 35 NBX Cards and Devices gt Analog Line Card This section lists NBX cards available from 3Com that can you can use with an NBX system Before you install any Analog Line Cards or Digital Line Cards you may want to configure the
135. e of the telephone Adding Telephones 127 Figure 32 Connections for 3Com 3102 Business Telephone shown and 3103 Manager Telephone 2 1 3 aam Er Ye ht Ny O 9 eS 1 Power cable Ask your Administrator how you should power your phone Then see Table 28 for instructions on how to connect your telephone to power Figure 34 shows a connection using an optional AC adapter Ethernet cable to data jack Ethernet cable optional to connect a computer or an Attendant Console to the network 4 Handset cord to handset 5 Headset connection to connect an optional headset Figure 33 Connections for 3Com 1102 Business Telephone 4 5 1 Ethernet cable optional to connect a computer or an Attendant Console to the network Strain relief tab to prevent power cord from becoming disconnected Power cable Ask your Administrator how you should power your phone Then see Table 28 for instructions on how to connect your telephone to power Figure 34 shows a connection using an AC adapter 4 Handset cord to handset 5 Ethernet cable to data jack 128 CHAPTER 3 TELEPHONES AND ATTENDANT CONSOLES Figure 34 Connections for 3Com 2102 Business Telephone 5 1 Power cable Ask your Administrator how you should power your phone Then see Table 28 for instructions on how to connect your telephone to power Figure 34 shows a connection using an AC adapter Strain rel
136. e used for any number of phones a The Meridian Handset Overview document is available from the 3Com web site m Quick reference cards are supplied with the 3Com Legacy Link for Meridian card Please replace the existing Meridian Quick Reference Cards situated under the handset on the Meridian phone with the new 3Com IP Gateway Quick Reference Cards provided a Templates for Meridian Key Cap Labels and Meridian Phone Quick Reference Cards can be obtained at www desi com a The 3Com Legacy Link cards do not support compression Voice traffic between a legacy handset and an NBX device that supports compression will be uncompressed a The supported Meridian handsets are the M2006 M2008 M2616 M3110 M3310 M3820 M3901 M3902 M3903 and M3804 m When connected to the card the Meridian handset reflects the features and functionality of the NBX Business Telephone For details of specific phone model features and capabilities see the Legacy Link for Meridian Handset Compatibility and Overview a The Meridian phones are line powered from the card through an external power source No additional phone power is required The 3Com Legacy Link for Norstar card enables the an NBX system to support legacy Nortel Norstar handsets Each Legacy Link for Norstar card supports up to 16 handsets The card connects to the Norstar handsets using the existing telephone wiring punchdown blocks and connectors Legacy Link Norstar Card Installation No
137. eby granted provided that the above copyright notice appears in all copies and that both the above copyright notice and this permission notice appear in supporting documentation and that the name of the University of Washington not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission This software is made available as is and THE UNIVERSITY OF WASHINGTON DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED WITH REGARD TO THIS SOFTWARE INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT SHALL THE UNIVERSITY OF WASHINGTON BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT TORT INCLUDING NEGLIGENCE OR STRICT LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE imapclient Author Mark Crispin Networks and Distributed Computing Computing amp Communications Administration Building AG 44 University of Washington Seattle WA 98195 Internet MRC CAC Washington EDU Date 22 November 1989 Last Edited 9 January 1998 Copyright 1998 by the University of Washington Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice appears in al
138. econds on briefly Idle line is not in use On for 9 to 10 seconds off briefly A telephone call is connected on this port 10 Ethernet 10 100 switched Ethernet connection redundant uplink ports Use Ethernet 1 port to connect to the LAN Ethernet 2 port is normally inactive and becomes active only port 1 experiences a link failure Both ports show a positive link status even though only one port at a time is active Typically you would connect each port to a different switch and subnet LNK a Yellow 10Mbit link Green 100Mbit link Off No link ACT a Flashing Green Activity on port a Off No activity 26 CHAPTER 1 INTRODUCTION V3001R The V3001R features two redundant power supplies and an optional disk mirroring system Table 6 describes the front panel connectors and status lights shown in Figure 3 Figure 3 V3001R Connectors and LEDs CONSOLE 1 S EXT ALERT PAGING MOH 1 ETHERNET 2 Table 6 V3001R Connectors and LEDs 1 Dual power Power supplies are redundant and hot swappable supply AC connectors 2 Status Light DISK ACT Flashing indicates disk activity PWR STATUS m Blinking green System is booting a Blinking red System boot has failed m Solid green System is operational 3 USB Reserved for future use Console DB 9 connector that provides an RS 232 DCE TTY terminal connection for access to system CLI commands and status messages For m
139. ectly or through the use of a splitter device The method you use to connect an NBX device to a powered Ethernet cable depends on the type of Ethernet power in use at your facility and the type of NBX device you are connecting See Table 28 for power connection details The base stations for 3Com 3106C and 3107C Cordless Telephones do not support PoE Adding Telephones 125 Table 28 Connecting Power to a 3Com Telephone Power 3Com Telephone Connection Details AC power Any 3Com Telephone can Connect the AC adapter s power jack to the connector on adapter accept power from a power the bottom of the phone commonly adapter On all NBX devices i ass the power connector is A strain relief tab is molded into the bottom of 1102 2102 and power brick marked by the DC power symbol 2101 phones A strain relief clamp is molded into the adjustable stand on 3100 series devices If you need an AC adapter order the optional power adapter 3C10444 XX where XX is the country code a AA Australia New Zealand m SA South Africa a CN China a UK United Kingdom ME Europe LAT US North America NOTE If you use a power brick on a 3103 Manager s Telephone you must use the 3C 10444 XX power brick All other 3Com devices can use either 3C10444 XX or the older power brick 3C10224 XX Power over Ethernet IEEE 802 3af standard power source 3103 Manager s Telephone 3C10403A 3C10403B Business T
140. eduction values do not include link overhead packet encapsulation additional bytes for error detection correction etc which may be added by the specific interconnection device This overhead is not under the control of the NBX system but must be added based upon the device specification 232 APPENDIX C GUIDELINES FOR CONNECTING REMOTE AUDIO DEVICES Installing Fax When installing a fax machine with a single port Analog Terminal Machines with ATAs Adapter consider the following points m A fax machine requires twice the bandwidth 160 Kbps of a voice device a A fax machine must be configured to use Mulaw compression a Problems encountered receiving or sending faxes could indicate network traffic issues m Some PC faxes or modems may not work properly due to the very low latency requirements of such devices m The most effective way to install a fax machine is to install it using an ATA connected to an uplink card or hub card in the NBX system or to use a dedicated switch port for the ATA connected to the fax machine Configuring an ATA port for fax operation optimizes the performance for inbound and outbound faxes If you make a voice call using the ATA device for example if you use the telephone portion of the fax machine the quality of the audio may be affected If you make a VTL call using the ATA device the audio may be unusable OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS 3Com offers product registration case
141. effectiveness of the cooling fans 1 Install the brackets at the back of the chassis as shown in Figure 27 Figure 27 Attaching Wall Mounting Brackets to the NBX 100 Chassis xk zm m 0 SSi at N Fe Bu r AA i SSN N 2 Use the dimensions shown in Figure 28 to mark the locations where you will drill the pilot holes into the mounting surface Figure 28 Chassis Wall mount Dimensions 465 mm 18 25 in 89 mm 3 5 in 63 mm 2 5 in t q CAUTION If you wall mount the NBX 100 chassis you must attach the chassis securely to a plywood mounting board which is firmly attached to the wall A fully configured 6 slot chassis can weigh up to 13 5 kg 30 Ib 3 Drill pilot holes at the locations you marked O O O a 4 Install the two lower mounting screws Do not tighten the screws Thread them just far enough so that they will support the weight of the NBX 100 chassis Installing the NBX System Hardware 97 5 Lift the chassis and slide the two keyed mounting brackets over the Installing a Disk Mirroring Kit gt screws in the wall While holding the chassis in place install screws into the top holes of each mounting bracket and then tighten all four screws Disk mirroring is an option that is supported on the V5000 and the V3001R Disk mirroring provides the ability to run a second disk in parallel with the first Data is kept cur
142. elephone 52 connecting 125 license 73 PoE power rating 215 specifications 215 3101SP Basic Telephone 52 3102 Business Telephone 52 connecting 125 license 73 PoE power rating 213 specifications 213 3103 Manager s Telephone 52 connecting 125 license 73 PoE power rating 219 specifications 219 3105 Attendant Console 53 creating labels 137 license 73 PoE power rating 216 specifications 216 3106C and 3107C Cordless Telephones license 73 range 130 3106C Cordless Telephone 53 installation guidelines 130 131 specifications 217 3107C Cordless Telephone 53 installation guidelines 130 131 specifications 218 220 3108 Wireless Telephone 53 3C10116D T1 assigning IP address 188 3C10165D E1 assigning IP address 188 3Com Ethernet Power Source powering attendant console 135 powering non PE phones 110 126 147 powering PE phones 110 126 147 3Com Knowledgebase tool 233 3Com Network Jack to NBX Phone Power Module 110 125 3Com Professional Services 234 3Com resources directory 235 3Com Telephone Local Configuration Application 124 802 3af 83 adapter for non PE phones 110 125 powering an attendant console 134 powering non PE phones 110 125 powering PE telephones 110 125 147 A AC adapter for telephones part number 125 account codes performance issues 57 ACD group performance issues 57 ACT status light E1 42 T1 39 V3000 23 27 V3000 BRI ST 25 adding Analog Line Card 105 Analog Term
143. elephones 3C10281PE 1102 3C10226PE 2102 3C10228IRPE 2102 3C10402A 3102 3C10402B 3102B Basic Telephones 3C10410A 3101 3C10410SPKRA 3101 3C10410B 3101B 3C10410SPKRB 3101B 3C10248PE 2101 3100 Entry Telephone 3C10399A 3C10399B The part number appears in the label on the bottom of the telephone Connect the powered Ethernet cable directly to the telephone s Ethernet connector All 3Com telephones identify the Ethernet connection with this icon C5 No separate power connection is required However if you connect both an AC adapter and a powered Ethernet cable the device uses the power from the AC adapter and switches automatically to Ethernet power if you remove the adapter 3Com Business Telephones 3C10121 1102 3C10122 1102 3C101226A 2102 3C101226B 2102 3C10228IRA 2102 3C10228IRB 2102 3C10281B 2102 3Com Basic Telephone 3C10248B 2101 3Com Telephones that predate the IEEE 802 3af standard can be powered by an 802 3af compliant power supply with the use of the 3Com Network Jack to NBX Phone Power Module 3CNJVOIPMOD NBX The module 1 receives power from an Ethernet cable 2 and splits it into an unpowered Ethernet 3 connection and a power jack 4 DB SCNJVOIPMOD NBX 126 CHAPTER 3 TELEPHONES AND ATTENDANT CONSOLES Table 28 Connecting Power to a 3Com Telephone continued Power 3Com Telephone Connection Details 3Com 3103 Manager s Telephone 2 Th
144. elephones range the distance between the base unit and the telephone under ideal conditions The actual range depends on environmental factors such as building structure size of the room RF interference and other electronic equipment installed in the same area A higher location for the base unit reduces the factors that can interfere with the coverage area a Place the base unit in the center of your coverage area If the phone will be also used in the outdoor area install the base unit an area close to the window m For best performance make sure you have at least five meters of space between base units and that each base unit antenna is raised to the vertical position a Avoid placing the base unit in a location surrounded by metal surfaces or near a PC a monitor or a telephone 3Com Entry Telephones Adding Telephones 131 The 3Com 3100 Entry Telephone does not have a display panel to show the status of the process of initializing the telephone when you connect it to an NBX system or when you reboot the phone of the NBX system However the 3100 Entry Telephone indicates its status by displaying a series of blinking patterns using its message waiting indicator light Table 30 describes the 3100 Entry Telephone initialization states Table 30 3100 Entry Telephone Initialization Status Blink Pattern Telephone State Notes 2 blinks in 2 seconds Pause 2 seconds Repeat The 3100 is searching for an NBX system
145. endant Console Connect the Attendant Console to the Ethernet port located on the bottom of the 3Com telephone The telephone Ethernet port is identified by this symbol oO The Attendant Console does not need to be connected directly to a telephone You can connect it to the LAN instead The LAN port on the bottom of the Attendant Console is identified by this symbol ii When you use the Auto Discover feature to configure an Attendant Console the NBX system associates the Attendant Console with a telephone based on the these factors a f one or more Attendant Consoles are already configured in the system the Auto Discover process finds all 3Com Telephones that currently have an associated Attendant Console and associates the new Attendant Console with the telephone that has the lowest extension number For example if the existing Attendant Console is associated with extension 1000 the new Attendant Console will also be associated with extension 1000 136 CHAPTER 3 TELEPHONES AND ATTENDANT CONSOLES Associating an Attendant Console with a Specific Telephone m The system will map up to 100 extensions to the Attendant Console These extensions will always be the lowest 100 extensions even if these extensions are already mapped to an existing Attendant Console To map other extensions to an Attendant Console you must map the extensions manually using the Attendant Console Button Mappings screen in the NB
146. er teanschlu und Kabeltypnormen erf llt Table 20 Anschlu kabelsatz Land Anschlu kabelsatz Europa Der Netzstecker mu die Norm CEE 7 7 erf llen SCHUKO Das Netzkabel mu vom Typ HO3VVF3GO 75 Mindestanforderung sein und die Aufschrift lt HAR gt oder lt BASEC gt tragen 92 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Lithiumbatterie A Table 20 Anschlu kabelsatz continued Land Anschlu kabelsatz Vereinigtes m Der Netzstecker mu die Norm BS1363 13 Ampere 3 Stifte K nigreich erf llen und mit einer 5 A Sicherung gem Norm BS1362 ausgestattet sein a Das Netzkabel mu vom Typ HO3VVF3GO 75 Mindestanforderung sein und die Aufschrift lt HAR gt oder lt BASEC gt tragen Italien a Der Netzstecker mu die Norm CEI23 16 VII erf llen Das Netzkabel mu vom Typ HO3VVF3GO 75 Mindestanforderung sein und die Aufschrift lt HAR gt oder lt BASEC gt tragen D nemark a Der Netzstecker mu die Vorschriften laut Abschnitt 107 2 D1 der Norm DK2 1a oder DK2 5a erf llen Schweiz a Der Netzstecker mu die Norm SEV ASE 1011 erf llen Der Ger testecker der Anschlu an das Ger t nicht der Wandsteckdosenstecker mu eine passende Konfiguration f r einen Ger teeingang gem EN60320 IEC320 haben Die Netzsteckdose mu in der N he des Ger ts und leicht zug nglich sein Die Stromversorgung des Ger ts kann nur durch Herausziehen des Ger tenetzkabels aus de
147. er supplied with the software The upgrade method varies depending on whether the Legacy Link Card is running existing software at release 3 0 0 0 or later Refer to Section A or Section B General Prerequisites Upgrading Software Versions Earlier than 3 0 0 0 Upgrading Legacy Link Card Software 171 To check the Legacy Link Card Software Version Log in to the NBX NetSet utility using the administrator login ID and password 2 Click PSTN Gateway Configuration gt ATA 3 Select a port on the Gateway card click the extension and then click the Status tab to view the Software Version The Software Version corresponds to the release number as follows If the NBX NetSet Software Version is Ra_b_c where a b and c are numbers then the release number is a 0 b c For example R2_0_0 represents release 2 0 0 0 R2_5_0 represents release 2 0 5 0 R3_0_2 represents release 3 0 0 2 If you are currently running a release earlier than 3 0 0 0 use Upgrading Software Versions Earlier than 3 0 0 0 on page 171 This section describes how to upgrade your Gateway by connecting a PC to the card s serial port and run the Citel Technologies Gateway Uploader application If you are currently running release 3 0 0 0 or later use Upgrading Software Versions 3 0 0 0 and Later on page 173 Hardware a Windows 2000 or Windows XP Workstation with available COM port and WinZip or similar application Ensure you log on wi
148. er to an AC power outlet On all NBX devices the power connector is marked by the DC power symbol The 3Com 3105 Attendant Console complies with the IEEE 802 3af standard commonly called Power over Ethernet PoE so a power converter is an optional component To use a power converter order power adapter 3C 10224 XX where XX is the country code m AA Australia New Zealand a CN China a ME Europe LAT m SA South Africa a UK United Kingdom a US North America To eliminate the power converter you can connect your Attendant Console to a powered Ethernet cable The Attendant Console cannot accept power directly from an IEEE 802 3af compliant power source You must use a device to remove power from the cable The device you use to 134 CHAPTER 3 TELEPHONES AND ATTENDANT CONSOLES connect an Attendant Console to a powered Ethernet cable depends on the type of Ethernet power in use at your facility NBX devices work with a Ethernet power sources that comply with the IEEE 802 3af standard a 3Com Ethernet power sources that predate 802 3af See Table 31 for power connection instructions for 3Com Attendant Consoles Table 31 Connecting Power to a 3Com Attendant Console Power Source Connection Details AC power adapter The Attendant Console can accept power from a power adapter Use the adapter that comes with your Attendant Console Connect the AC adapter s power jack to the power connec
149. ervice provided by the local telephone company Adding a T1 Digital Line Card Verifying the T1 Digital Line Card Installation Notes See NBX Licensing on page 56 for information on the number of T1 cards supported by an NBX Network Call Processor You can choose to configure a T1 Digital Line Card to use one of two types of signaling DS1 protocol sometimes called Standard T1 By default the Auto Discover process selects DS1 as the signaling type ISDN PRI Primary Rate Interface signaling The 3C10116D T1 Digital Line Card can be installed at a remote location and communicate with its NCP over a routed network For more information see the NBX Administrator s Guide Before you install any T1 Digital Line Cards you may want to configure the Outdialing Prefix settings For more information see the Dial Plan chapter of the NBX Administrator s Guide 3C10116D T1 Digital Line Cards do not support DHCP lease times of less than 20 minutes The NBX system provides E911 emergency connectivity if the T1 Digital Line Card is configured for ISDN PRI Primary Rate Interface signaling The system provides the calling number ANI so that the emergency services personnel can determine the location of the caller from the E911 database You must update the CO PSAP databases 158 CHAPTER 8 T1 DIGITAL LINE CARD Adding a T1 Digital Line Card Preparing the NBX System for a T1 Card Ordering DID Direct Inward D
150. es 123 5 For each telephone that you want to Auto Discover a Remove the telephone from the packing box b Connect power to the telephone as described on page 124 or on the packing sheet that comes with the telephone c Connect the telephone to the LAN on which the NCP resides as described on page 126 or on the packing sheet that comes with the telephone d Wait until the telephone display panel displays an extension number If you are configuring a device that does not have a display panel such as a 3100 Entry Telephone you should display the Telephone Configuration gt Telephones tab in the NBX NetSet utility After the system discovers the telephone and you refresh the Telephones tab The new device appears as the highest extension e Record the extension number on the telephone shipping box If you are configuring a 3100 Entry Telephone you can use the NBX LabelMaker utility Downloads gt LabelMaker to create a label that shows the telephone extension and then place the label in its holder underneath the handset f Disconnect the telephone from the LAN g Disconnect power from the telephone After you have discovered a telephone it retains its settings The telephone can now be placed at its intended location When you connect the telephone to the LAN and power the extension appears on the display panel If the telephone will be located on a different subnet from the NCP you must configure the network to provide the
151. es for disk problems a 2 flashes No valid disk system is halted a 3 flashes Two valid disks but they are not paired system is halted m 4 flashes Configuration problem system is halted a 5 flashes Two disks present but no mirroring license installed System is running but the system is not using the second disk N A Flashing Flashing Using disk O zero only N A On Off Using disk 1 only N A Off On Synchronizing disk 0 is valid disk 1 is becoming a fully mirrored disk LED 3 flash rate indicates progress If LED 3 stops normal flashing and intermittently flashes twice the mirroring process has failed N A On Flashing Synchronizing disk 1 is valid disk O is becoming a fully mirrored disk LED 2 flash rate indicates progress If LED 2 stops normal flashing and intermittently flashes twice the mirroring process has failed N A Flashing LED 2 and LED 3 flash alternately the two disks are resynchronizing N A Flashing Flashing Synchronized N A On On NBX 100 NBX IP Telephony Platforms 31 The NBX 100 6 Slot Chassis Figure 5 houses the Network Call Processor NCP which manages call traffic voice mail and the Automated Attendant and the system disk drive and the power supply An NBX 100 system can have one or more chassis but only one NCP The top slot has no access to the backplane Always cover the top slot with
152. ess Telephone Model 2102 214 Business Telephone Model 2102 IR 214 E1 Digital Line Card 210 government approvals 200 Hub Card 210 NBX 100 Call Processor 204 NBX Gateway Chassis 205 206 NBX V3000 Call Processor 201 Single Port Analog Terminal Adapter ATA 208 SuperStack 3 NBX Call Processor 204 SuperStack 3 NBX Gateway Chassis 205 206 T1 Digital Line Card 210 telephone Model 1102 210 telephone Model 2102 214 217 telephone Model 2102 IR 214 217 telephone Model 3101 217 Uplink Card 211 T T1 Digital Line Card adding 158 166 description of 36 installing T1 lines 82 specifications 210 244 INDEX status lights LEDs 37 41 T1 Digital Line Cards 157 table of 3Com support contact numbers 234 technical support Asia and Pacific Rim 235 technical support Europe Middle East and Africa 236 telephone adding 121 analog 45 143 Auto Discover 121 connecting the power adapter 109 125 connecting to the LAN 126 cordless 45 143 local service for 82 telephone initialization 3100 131 telephone IP settings configuration by Call Processor 186 configuring automatically 186 telephone lines connecting caution 83 Telephone Local User Interface utility 124 telephone support 234 telephone technical support 234 telephone technical support for Latin America 236 telephone technical support for US and Canada 236 telephone technical support Asia and Pacific Rim 235 telephone technical support Europe Middle East and
153. ets subject to the analog phone capability For example paging requires an on hook speaker capability that might not be available on an analog phone No additional power is required for the phones The analog phones are line powered from the 3Com Legacy Link Analog Card Legacy Link Analog Card Installation Notes m Legacy Link Cards require NBX system software version R4 1 6 or higher a You must install a license on your NBX system before the system will recognize Legacy Link Cards See NBX Licensing on page 56 for 164 CHAPTER 9 3COM LEGACY LINK CARDS 3Com Legacy Link Meridian Card information on the number of Legacy Link cards supported by an NBX system Each card supports up to 16 handsets and is rated at 2 REN per port Each card can support up to 8 fax devices You must have an analog telephone for each extension that is to be connected The maximum loop length for an analog telephone line is 2500ft 750m Legacy Link Analog Cards support these devices and features a Modems a Payphones that require metering pulses a Pulse loop disconnect dialing only tone DTMF dialing is supported a Non Bellcore Caller ID Message Waiting Indicator neon lamp and a stutter dial tone for message waiting indication The Legacy Link Cards take an external power supply which is shipped with the card to supply power to the telephones Before you install the card in the NBX chassis be sure you have an AC power po
154. etwork segment on which the NCP resides You may configure a telephone on a subnet that is remote to the NCP but to do so you must first configure the network information in the telephone using a option 184 on your DHCP server the Telephone Local User Interface utility LUI or the 3Com Telephone Local Configuration Application TLC These options are described in the NBX Administrator s Guide m You must enable the Auto Discover Telephones feature before you connect the telephone If you are adding licensed devices you must first add the license key into the NBX NetSet utility Adding a New Telephone Using the Auto Discover Feature Before you enable the Auto Discover feature be sure that you have the dial plan you want installed To Auto Discover a telephone Login to the NBX utility as administrator and then click System wide Settings gt Auto Discovery Enable the check box labeled Auto Discovery Telephones For detailed information on each item in the Auto Discovery page click the Help button Optionally enable the Auto Add Phones to Call Pickup Group O check box Members of a Call Pickup Group can answer calls that ring on other group members telephones The default system includes one Call Pickup Group Whether or not you select this check box you can later change the call pickup group for any telephone See the NBX Administrator s Guide for information about Call Pickup Groups Click Apply Adding Telephon
155. evice has been discovered the Auto Discover process does not find that device again To remove a device from the system database you must use the NBX NetSet utility to manually remove the device and its database record Deleting a user does not delete the device associated with that user Licensed devices will not be discovered until after you have entered the appropriate Group License to the system For more information on Group Licensing see Device Licenses on page 72 Table 24 summarizes Auto Discover actions for NBX system components Table 24 Auto Discover Actions on NBX System Components Component Auto Discover Action NBX Analog Line Card and Gathers configuration information from each port on the card assigns a default V3000 analog line ports extension and enters the information into the configuration database NBX Digital Line Card Gathers configuration information from the card assigns a default extension and enters the information into the configuration database After you Auto Discover the Digital Line Card you may need to edit the Dial Plan to configure Direct Inward Dial DID numbers Telephones Gathers configuration information from the telephone assigns a default User Profile labeled new user assigns the next lowest available extension number to the Analog Terminal Cards profile and enters the information into the configuration database Analog Terminal Adapters Auto Discover Telephones fi
156. evices and applications have limits that are governed by licenses Device licensing is explained in detail in Device Licenses on page 72 Your 3Com NBX Voice Authorized Partner can provide details on available incremental device licences 58 CHAPTER 1 INTRODUCTION gt How the System Limits Interact V3000 platforms come with 128 MB of memory You must install an optional memory upgrade to support some features See Table 13 on page 60 for more information As you add devices to an NBX system you must keep in mind all of these limitations Total device limit for the system Individual device limit for certain device types License limit for certain device types System memory Example Your V3000 has the memory upgrade installed V3000 systems come with 128 MB of memory You must install an optional memory upgrade to support more than 250 devices It is licensed for 1500 total devices and you want to configure 450 telephones You configure 6 NBX Analog Line Cards and 12 NBX Analog Terminal Cards for analog telephones and FAX machines The total device count is now 6 x 4 12 x 4 72 You then configure 450 3Com Telephones The total device count is now 522 You can configure 978 additional devices 1500 522 You want to configure 200 Attendant Consoles but because the individual device limit for Attendant Consoles is 100 you can configure only 100 Attendant Consoles The total device count is now 6
157. file to translate the incoming numbers into the corresponding extension numbers Example You want to use internal extensions from 4000 through 4999 but the local telephone carrier assigns you numbers from 617 555 3500 through 617 555 4499 You can create translator entries in the Dial Plan configuration file to translate an incoming digit sequence such as 3795 into extension number 4295 and a sequence such as 4213 into 4713 The configuration would require several translator entries to handle subsets of the total range A unique set of entries would handle incoming digit sequences from 3500 through 3599 from 3600 through 3699 and each of the other sequences in which the first two digits were unique in the range from 37XX through 44XX Enabling Auto Discover for Digital Line Cards Inserting the T1 Digital Line Card A W N Adding a T1 Digital Line Card 159 If the DDI DID numbers match your internal extension numbers the translator entries in your Dial Plan configuration file can be much simpler Example You plan to use internal extensions from 100 through 299 and the local telephone company assigns you numbers from 617 555 4100 through 617 555 4299 If the local telephone carrier passes you three digits you need no translator entries in the Dial Plan configuration file If the carrier passes you four digits you could add a single set of translator entries to the configuration file to remove the first digit 4 and use the rema
158. for repair or warranty information please contact 3Com Corporation 350 Campus Drive Marlborough MA 01752 3064 USA Telephone 800 NET 3Com or visit the web site at www 3com com If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your home has specially wired alarm equipment connected to the telephone line ensure the installation of this NBX equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer This equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access to dialing codes is a violation of the Telephone Operators Consumers Act of 1990 INDUSTRY CANADA NOTICE NOTICE The Industry Canada IC label identifies certified equipment This certification means that the equipment meets the telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The department does not guarantee the equipment will work to the user s sati
159. gt Telephones Verify the MAC address listed in the Telephones list against the MAC address printed on the label on the bottom of the telephone Make note of the extension assigned to the telephone 4 Use another NBX telephone on the system to call the Entry telephone Adding a 3Com Attendant Console 133 Adding a 3Com Attendant Console gt Connecting Power to the Attendant Console Using a Powered Ethernet Cable to Power an Attendant Console The optional 3Com Attendant Console provides extension button mappings for up to 100 extensions per console and displays the current status of each mapped extension A receptionist typically uses the Attendant Console to connect incoming calls to telephone extensions When you install anew NBX system add all telephones before you Auto Discover any Attendant Console The Auto Discover process assigns the extension of each known telephone to a button on the Attendant Console and associates the Attendant Console with an existing telephone extension You can associate any 3Com telephone with an attendant console However if you use a 3Com 3103 Manager s Telephone you cannot map a CO line directly to a button on the Attendant Console and the Attendant Console will not support Bridged Station Appearances Connect the AC power converter provided with the Attendant Console to the power connection on the bottom of the Attendant Console and then connect the other end of the power convert
160. gure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Performance on page 57 Automatic Call 0 48 Yes Distribution Groups above 2 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups NBX Licensing 71 Table 16 Detailed Device Limits NBX100 continued Per Unit Device Count NBX 100 Device or Site Device application Toward Total System System License Description Count Maximum Required Call Park Zones None 9 with the No 3 digit dial plan 100 with the 4 digit plan The 3 digit dial plan might not provide enough extensions to support 100 zones Call Pickup None 32 No Conference Calls None 4 No Directed Pickup None 10 No Group Pickup None 32 No Hunt Groups or None 48 No Calling Groups The 3 digit dial plan migh t not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Music On Hold None 1 No Paging None 3 No Page Zones None 9 No System Speed Dials None 100 No Personal Speed Dials None 100 No Call Detail Reporting None 1 N
161. h access in an affordable package for basic IP telephone connectivity R5 0 20 3106C Cordless Telephone 3C10406A A full featured multi line IP cordless phone that provides in building mobility to roam up to 1000 feet from the base station The 3106C handset offers a compact form factor with 4 programmable buttons 8 fixed feature buttons and a 2 line display R5 0 Group 1 3107C Cordless Telephone 3C10407A A full featured multi line IP cordless phone that provides in building mobility to roam up to 1000 feet from the base station The handset s larger form factor supports a powerful radio that is better capable of penetrating walls and obstacles The handset offers 4 programmable buttons with lights 9 fixed feature buttons and a 2 line display R5 0 Group 1 3108 Wireless Telephone 3C10408A A Session Initiation Protocol SIP based wireless VoIP telephone for wireless IEEE 802 11b telephone connectivity to an NBX system running in SIP mode R6 0 Group 1 3105 Attendant Console 3C10405A R4 3 Group 2 Gives workgroup administrators 3C10405B and receptionists a flexible and intuitive tool for handling calls and viewing phone status for up to 100 users R6 0 R5 0 24 or higher 54 CHAPTER 1 INTRODUCTION IN Third party Devices and Applications Telephone Part Minimum System License Model Number Software Required Group Analog Terminal Adapter 3C10400A R4 2 N A A s
162. h the telephones are located Legacy Link Analog Card The 3Com Legacy Link Analog Card enables an NBX system to support analog handsets Table 55 3C10392 Legacy Link Analog Card Specifications Weight 500 gm 1 10 Ib Connectors RJ 21x 50 way male for handset connection D type 9 pin female RS232 diagnostics port Mini DIN 6 pin female power input Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Telephone 2 REN per port Connection Two Wire Loop Start Feature access uses Hook Flash HF or Timed Break Recall TBR Electrical Voltage input 3 3 5 and 12V D C derived from the NBX power rails 48V D C As with most telecommunications power supplies the PSU voltage is negative i e 48V PSU 100 240V A C 47 63Hz 1 6A Power input lt 10W internally from NBX rail PSU 70W maximum 212 APPENDIX A SPECIFICATIONS Legacy Link The 3Com Legacy Link Meridian Card enables an NBX system to support Meridian Card Meridian handsets Table 56 3C10391 NBX Legacy Link Meridian Card Specifications Weight 500 gm 1 10 Ib Connectors RJ 21x 50 way male for handset connection D type 9 pin female RS232 diagnostics port Mini DIN 6 pin female power input Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing Telephone 2 REN per port Connection Two Wire Loop Start
163. he IP address of the NAPT device on the LAN For details on how to start the LUI utility see the NBX Administrator s Guide Configure the NAPT device Use the device s user interface to map UDP ports 2093 2096 to the NBX telephone IP address These UDP ports are registered ports for NBX operations This mapping feature known as virtual server port mapping port range forwarding or rules is required to allow traffic to pass to and from the NBX Telephone 192 CHAPTER 10 CONFIGURING IP TELEPHONY 11 TROUBLESHOOTING This chapter contains maintenance and troubleshooting information that can help you resolve simple problems It covers these topics a System level Troubleshooting m Connecting a Computer to a Console Port a Servicing the Network Call Processor Battery m Getting Service and Support System level Troubleshooting A For each symptom listed in Table 36 perform the suggested actions in the order listed WARNING Before you remove any component shut down the system software and then turn off the power to the system Table 36 Troubleshooting Actions Symptom Possible Cause Suggested Action Date time display A power surge has If the display shows incorrect date use on telephones is corrupted the system NBX NetSet to reset the system time If the wrong either time display shows random characters for incorrect date or example 00 0 you must shows random 1 Disconnect power to the chassis that
164. he pcXset PC Soft Telephone host computer is connected to the network m You have entered the proper license key into the NBX NetSet utility Before you use the Auto Discover process to configure telephones and attendant consoles you should review the procedures in Chapter 3 Telephones and Attendant Consoles To use the Auto Discover feature for initial system configuration Log in to the NBX NetSet utility using the administrator username and password 2 Click System wide Settings gt Enable Features System wide 3 Verify that the box labeled Extensions Start At is set to what you want and then click Apply For a 4 digit dial plan extensions start by default at 1000 For a 3 digit dial plan extensions start at 100 Do not specify a starting extension that begins with zero 0 as that will cause the Auto Discover process to fail Click System wide Settings gt Auto Discovery Select the check box for the device type you are configuring and then click Apply 3Com recommends that you Auto Discover one device type at a time For detailed information about each field click the Help button on the page Auto Discover Usage Notes a f devices are on a different subnet from the NCP you must enable IP on the NCP System wide Settings gt IP Settings and each device must have IP configuration information You can use DHCP to configure the 114 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Disabling the Auto Discover
165. he system again A basic V3000 system includes fifteen Group 2 Licenses Group Licensing is not available on systems prior to R5 0 Licensed devices that are installed on a system at the time that system is upgraded to R5 0 will have their licenses converted to appropriate License Groups 3101 and 3101SP Basic Telephone licenses convert to Group 1 Licenses 3102 Business Telephone licenses convert to Group 2 Licenses 3105 Attendant Console licenses convert to Group 2 Licenses If you reboot an R5 0 or R6 0 system to an earlier software version these license conversions are in effect Device licenses that were converted to Group 1 and Group 2 licenses during the upgrade to R5 0 are active as 3101 3102 and 3105 licenses Group 1 licenses applied after the upgrade to R5 0 are converted to 3101 licenses Group 2 licenses applied after the upgrade to R5 0 are converted to 3102 licenses NBX Licensing 77 a Devices introduced at R5 0 or higher will not be recognized Group Licensing 3105 Attendant Consoles and R4 X Software If you reboot to R4 4 or R4 3 Group 2 licenses are converted to 3102 device licenses which means that a 3105 Attendant Console which is a Group 2 device could become unavailable The following examples show what happens to 3105 Attendant Consoles when you reboot to R4 4 or R4 3 Example 1 Your system is running R4 3 or R4 4 software The system has one 3105 Attendant Console installed and you have one
166. hese lights indicate the status of the card s signaling synchronization and loop back test a CF On indicates a Carrier Failure The card is not receiving carrier signals from the far end of the E1 line a RA On indicates a Remote Alarm The far end of the E1 line is not receiving appropriate signaling from the E1 board LB On indicates that loop back testing is going on a Nominal On indicates ready to send and receive information 10BASE T Uplink MDI This RJ 45 Ethernet connector connects the card to an external LAN hub or switch If the E1 Digital Line Card is used in a V5000 Gateway Chassis do not use this connector because the chassis has an Ethernet connector to connect the chassis to the LAN If you use the Uplink connection be sure to program the switch or router at the other end for TOBASE T 10 MB operation m Console This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access Each 3C10165D E1 Digital Line Card has the following lights and connectors a E1 This RJ 48C connector makes a patch cord connection to a E1 interface NBX Cards and Devices 41 Status Lights These lights indicate the status of the card s signaling synchronization and loop back test CO Central Office Amber Alarm condition at the remote end or the CO is not connected or available Green No alarm condition POST Power On Self Test Off POST test i
167. his Guide Table 1 shows where to look for specific information in this guide Table 1 Overview of the Guide Description Chapter An overview of NBX components and licensing Chapter 1 How to install hardware components and telephone lines Chapter 2 How to install Telephones and Attendant Consoles Chapter 3 How to install Analog Line Cards Chapter 4 How to install Analog Terminal Cardsand Chapter Analog Terminal Adapters How to install BRI ST Digital Line Cards Chapter 6 How to install E1 ISDN PRI Digital Line Cards Chapter 7 How to install T1 Digital Line Cards Chapter 8 How to install 3Com Legacy Link Cards Chapter 9 18 ABOUT THIS GUIDE Table 1 Overview of the Guide continued Description Chapter How to configure IP telephony Chapter 10 Troubleshooting information Chapter 11 System and component specifications Appendix A ISDN BRI ISDN PRI and T1 circuit provisioning information Appendix B Guidelines for connecting remote audio devices Appendix C Obtaining Support for Your 3Com Product Appendix D References to all topics in this book Index FCC Industry Canada Software License Agreement and the last pages in Warranty information this book Conventions Table 2 lists conventions that are used throughout this guide Table 2 Notice Icons Icon Notice Type Description ormat Information note In i gt or instructions ion that describes important feature
168. hone IP Settings a Manually Assigned IP Settings Use these fields to configure the IP settings for the telephone You can change an IP setting only if the corresponding field under IP Settings Reported by Device is 0 0 0 0 If the field contains a value other than 0 0 0 0 you can change the value only through the telephone buttons See the next section Manually assigned settings take precedence over settings assigned automatically by DHCP If you manually enter the IP settings for a telephone these settings replace any settings supplied by a DHCP server and the telephone no longer searches for a DHCP server when it is plugged into a network Click OK The Ethernet Layer 2 communications between the NCP and the telephone ensure that the telephone receives the IP address of the NCP as part of the configuration You can program IP configuration directly into a telephone using the telephone Local User Interface LUI utility For the 3100 Entry Telephone which does not have display panel you can use the Telephone Local Configuration application For detailed instructions on how to use these tools see the NBX Administrator s Guide When you connect a 3Com Telephone to a network it searches for a DHCP server If the telephone is on the same subnet as the NCP the telephone receives the following configuration information from the NCP a The IP settings IP address subnet mask and default gateway address for the telephone to u
169. ialing Services for T1 Adding a T1 Digital Line Card to a system requires m Preparing the NBX System for a T1 Card Ordering DID Direct Inward Dialing Services for T1 a Enabling Auto Discover for Digital Line Cards a Inserting the T1 Digital Line Card Before you insert the T1 Digital Line Card into the chassis order a T1 line from your telephone carrier and have them install the line In some cases the telephone company offers T1 services only with specific pre defined parameters However some telephone companies offer a number of configuration choices with their T1 services When you order a T1 line with DID capability Direct Inward Dial the local telephone carrier assigns a block of telephone numbers to you Usually you can request a specific range of numbers but sometimes the carrier assigns numbers other than the ones you request You may be able to request that the local telephone carrier pass you a specific number of digits for each incoming telephone call Sometimes the carrier does not offer any choice In either situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls You can create entries in your Dial Plan configuration
170. ices The guidelines include the following topics a Maximum Transfer Unit MTU a Communication Latency Requirements a Bandwidth Requirements a Installing Fax Machines with ATAs Maximum Transfer Unit MTU The system requires that the interconnection mechanism provide an apparent MTU of a full size IEEE 802 1 packet 1514 bytes of information plus 4 byte CRC The interconnection can fragment packets into smaller frames but must reassemble the packets prior to delivery to any NBX device The NBX devices do not presently support IP or other packet fragmentation and reassembly 230 APPENDIX C GUIDELINES FOR CONNECTING REMOTE AUDIO DEVICES Communication Latency Requirements Large Packet Latency Small Packet Latency The interconnect latency requirements can be broken into two main categories large packet latency and small packet latency Depending on the configuration of the interconnection mechanism these latencies can be quite different often due to the interconnection device applying compression to the packets The compression function can increase exponentially with packet size resulting in very long delays for large packets The round trip latency on large packets 300 bytes to full MTU must be less than 450 ms The system will support an occasional packet delay of 450 to 900 ms but each such delay will cause retries and thus affect bandwidth and performance If delays in excess of 450 ms occur
171. ich telephone line is assigned to which analog line port so that you can map CO telephone lines to telephones and manage lines for maximum performance Use the NBX NetSet utility to quickly reassign extensions When you connect the telephone lines the order in which the telephone lines deliver calls matches the order of Line Card port extensions For example connect the line that rings first to the port with the lowest numbered extension connect the next telephone line to next lowest extension and so forth Extension numbers for Line Card ports are assigned based on the first unused extension number Therefore the extensions vary from system to system Line Card ports are labeled on the front panel The first connector labeled PFT Power Fail Transfer accepts a standard POTS 2500 touch tone series compatible telephone If there is a power failure this port continues to provide dial tone and telephone service Do not count this port as a line port You can install cards with the power on to the chassis To connect and configure the digital line cards Remove one of the blank faceplates from the chassis Install the card securely Verify that the edges of the card ride in the chassis guide slots and then slide the card in until you feel slight resistance Press firmly on both sides of the front of the card until you feel it seat in the connector and then tighten the two knurled knobs Connecting Cards and Devices 107 If you ca
172. ief tab to prevent power from becoming disconnected Ethernet cable optional to connect a computer or an Attendant Console to the network 4 Handset cord to handset 5 Ethernet cable to data jack Figure 35 Connections for 3Com 3101 and 3101SP Basic Telephones shown and 3100 Entry Telephone 1 Power cable Ask your Administrator how you should power your phone Then see Table 28 for instructions on how to connect your telephone to power Figure 35 shows a connection using an optional AC adapter Ethernet cable to data jack Ethernet cable optional to connect a computer or an Attendant Console to the network 4 Handset cord to handset Adding Telephones 129 Figure 36 Connections for 3Com 2101 Basic Telephones Mm 4 1 Ethernet cable optional to connect a computer or an Attendant Console to the network 2 Ethernet cable to data jack 3 Power cable Ask your Administrator how you should power your phone Then see Table 28 for instructions on how to connect your telephone to power Figure 36 shows a connection using an optional AC adapter 4 Handset cord to handset Using the Telephone s Switch Port Many 3Com telephones contain a two port Ethernet switch with connectors on the underside of the phone One port is used to connect the telephone to the LAN and the other port connects a computer or other Ethernet device to the LAN To connect a computer to the switch port on the tele
173. iefly A telephone call is connected on this port m Console Connector This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access T1 Digital Line Card The optional T1 Digital Line Card lets you connect a T1 line to the NBX system When configured as standard T1 DS1 the T1 card supports in band signaling of 24 DSO 64 Kbps voice channels and a variety of signaling types and protocols The T1 carries data at a rate of 1 544 Mbps When configured as ISDN PRI the T1 card supports 23 voice channels with PRI services such as Direct Inward Dialing DID You must have an external Channel Service Unit CSU when you use the 3C10116C T1 Digital Line Card 3C10116D includes an onboard CSU The 3C10116D can provide CSU performance statistics supports loopback testing and can be configured as a remote device that communicates with its NCP over a routed network ISDN PRI services require specific circuit provisioning which you must obtain before you can use the T7 card in PRI mode See Appendix B for more information Figure 10 11 Digital Line Card 3C10116C 10BT UPLINK CONSOLE ce En l L el Figure 11 T1 Digital Line Card 3C10116D 10 100 UPLINK CONSOLE co DCH CALL DSP e HF V 30101160 3Com NBX Digital Line Card POST DNLD CARD NCP zzr NBX Cards and Devices 37 The 3C10116C T1 Digital Line Card has these lights and connectors a T41
174. inal Card 107 Attendant Console 133 238 INDEX BRI ST Digital Line Card 150 E1 Digital Line Card 154 T1 Digital Line Card 158 166 telephones 121 always open ISDN connection 189 analog devices Analog Line Card 105 Analog Terminal Adapter ATA 50 Analog Terminal Card 45 107 connecting 143 Analog Line Card auto discovering 139 description of 35 specifications 207 status lights LEDs 35 Analog Line Ports FXO V3000 23 Analog Terminal Adapter 54 Analog Terminal Adapter ATA adding 145 specifications 208 Analog Terminal Card 45 adding 144 connecting analog devices 143 description of 45 specifications 208 status lights LEDs 46 anti static grounding strap 97 ATA PoE power rating 208 ATA FXS port V3000 BRI ST 25 ATA FXS port V3000 23 Attendant Console adding 133 Auto Discover 136 connecting the power adapter 134 description of 53 extension mapping 137 PoE power rating 216 specifications 217 Auto Discover Analog Line Cards 139 Analog Terminal Cards 113 attendant console 136 BRI ST Digital Line Card 151 E1 Digital Line Card 155 enabling and disabling 114 T1 Digital Line Card 159 168 telephones 121 bandwidth 10 Mbps LAN 84 fax machine requirements 232 low bandwidth devices 118 low bandwidth NBX telephone operation 189 routing devices 118 telephone requirements 84 Basic Telephone PoE power rating 215 battery 197 BOOTP 104 brackets NBX 100 chassis 96 BRI card remote operation 43 BRI ST Digital Line Card
175. ine Card 140 Verifying an Analog Line Card 140 Using the NBX NetSet Utility 140 Using Status Lights 141 ANALOG DEVICES Adding an Analog Terminal Card 144 Inserting an Analog Terminal Card 144 Verifying Analog Terminal Card Ports 145 Using the NBX NetSet Utility 145 Adding an Analog Terminal Adapter ATA 145 Connecting the Analog Terminal Adapter 146 Verifying an Analog Terminal Adapter or the ATA Port 147 BRI ST DIGITAL LINE CARD Adding a BRI ST Digital Line Card 150 Preparing the NBX System for BRI Cards 150 Ordering DID CLIP and MSN Services for BRI 150 Enabling the Auto Discover Feature 151 Inserting the BRI ST Digital Line Card 151 Verifying a BRI ST Digital Line Card 152 Using the NBX NetSet Utility 152 13 E1 ISDN PRI DIGITAL LINE CARD Adding an E1 Digital Line Card 154 Preparing the NBX System for E1 Cards 154 Ordering DID CLIP and MSN Services forE1 154 Enabling the Auto Discover Feature for Digital Line Cards 155 Inserting the E1 Digital Line Card 155 Verifying an E1 Digital Line Card 156 Using the NBX NetSet Utility 156 Using the Status Lights 156 T1 DIGITAL LINE CARD Adding a T1 Digital Line Card 158 Preparing the NBX System foraT1 Card 158 Ordering DID Direct Inward Dialing Services forT1 158 Enabling Auto Discover for Digital Line Cards 159 Inserting the T1 Digital Line Card 159 Verifying the T1 Digital Line Card 160 Using the NBX NetSet Utility 160 Using the Status Lights 160 3COM LEGACY L
176. ining three digits as the internal extension To enable the Auto Discover feature for digital line cards Log in to the NBX NetSet utility as administrator Click System wide Settings gt Auto Discovery Click the Auto Discover Other Devices check box to select it Click Apply When you insert the T1 Digital Line Card into the chassis you may leave the system powered up The Auto Discover process begins as soon as the system senses the new card To insert the T1 card Find the MAC address of the T1 card on the label on the component side of the card 2 Record the MAC address for the configuration process 3 Select a slot for the T1 card in the chassis and remove the blank faceplate from the slot Insert the T1 card into the slot Slide the T1 card into the chassis until you feel it touch the connectors To seat the T1 card into the connectors apply firm pressure to both the left and right sides of the front of the card CAUTION If you cannot seat the card with light pressure remove it and check for obstructions Tighten the left and right screws on the front of the T1 card to secure it to the chassis 160 CHAPTER 8 T1 DIGITAL LINE CARD 6 Wait at least 3 minutes gt When you first insert the T1 card it must initialize and the NBX system must update its database You must wait 3 minutes because the T1 card reboots twice during the initialization process On a system with many devices you may need to allow add
177. inistrator s Guide or use the NBX NetSet utility to go to Country Settings gt Regional Settings Table 23 NBX NetSet Regional Software Tab Status Values Status Description In Use All of the components associated with the language and country are installed and at least one voice prompts tones and cadences or documentation has been selected for use Available for Use All of the components associated with the language and country are installed but none of them are currently selected for use Not Fully Installed One or more of the components associated with the language and country are either not installed or the wrong version of at least one component is installed Error while Loading One or more of the files associated with a component are missing This situation should never occur 112 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Using Using the Auto Discover feature simplifies initial system configuration by Auto Discover for adding information about new devices to the configuration database Initial System Devices include telephones Analog Line Card ports Digital Line Card Configuration channels Analog Terminal Adapter ports 3Com Attendant Consoles and virtual devices such as the pcXset Soft Telephone Before you use the Auto Discover process to configure telephones and attendant consoles you should review the procedures in Telephones and Attendant Consoles in Chapter 3 After a d
178. ink Waiting for software download Solid on Software has been downloaded The flash memory on the board is being loaded a Slow non symmetric blinking pattern Waiting for the completion of the binding process to the NCP Operation Off for 9 to 10 seconds on briefly Idle telephone is on hook On for 9 to 10 seconds off briefly Idle telephone is off hook m Console Connector This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access Legacy Link Analog The 3Com Legacy Link Gateway for Analog Handsets provides NBX Card protocol mapping for up to 16 analog handsets using existing PBX wiring It terminates up to 16 analog tip ring 2500 series compatible devices such analog phones cordless phones speakerphones etc A maximum of eight simultaneous FAX calls can be made on the card The Legacy Link Analog card requires a license and NBX software R 4 1 6 or higher Figure 19 3Com Legacy Link Gateway for Analog Handsets 16 Port FXS 3C 10392 z UV Ka 3 CITE 856666506566 e wo ANALOG 0600060668 HANDSET GATEWAY V 2 4 6 e mn u t 10101 N NBX Cards and Devices 47 Each Legacy Link Analog Card has the following lights and connectors a Status Lights 1 16 All LEDs flash approximately every 10 seconds On Handset off hook call in progress Off Handset on hook or no handset connected d Power indicator On Input power input Ok Off
179. int preferably UPS protected within 5 feet of the installation location NBX chassis Install no more than two 3Com Legacy Link Cards in an NBX chassis If additional 3Com Legacy Link Cards are required use additional NBX chassis The 3Com Legacy Link cards do not support compression Voice traffic between a legacy handset and an NBX device that supports compression will be uncompressed The 3Com Legacy Link for Meridian Card enables the an NBX system to support legacy Meridian handsets Each Legacy Link for Meridian Card supports up to 16 handsets The card connects to the Meridian handsets using the existing telephone wiring punchdown blocks and connectors Legacy Link Meridian Card Installation Notes Legacy Link Cards require NBX system software version R4 1 6 or higher a You must install a license on your NBX system before the system will recognize Legacy Link Cards See NBX Licensing on page 56 for 3Com Legacy Link Norstar Card 3Com Legacy Link Analog Card 165 information on the number of Legacy Link cards supported by an NBX system m The maximum loop length is 1000ft 300m m Handsets connected to the card can be configured through the Button Mappings page of the NBX NetSet utility You can configure each phone individually but 3Com recommends that you use the Telephone Groups option within the NBX NetSet utility to define a group with specific button mappings for each telephone type which can then b
180. inutes for the changes to take effect 9 Verify your changes Low bandwidth Telephony Configuring IP Telephony 189 To support remote users you can configure a 3Com Telephone to operate over a low bandwidth link For reliable audio the link must support throughput of at least 64 Kbps An example is a single B channel of a Basic Rate Interface BRI ISDN line or a single channel on a T1 line An ISDN connection is not the only method of connecting a remote telephone The ability of NBX systems to operate in Ethernet Layer 2 mode or IP Layer 3 mode gives you several connection options such as cable modem frame relay and DSL Your 3Com NBX Voice Authorized Partner can help you to design a system to meet your needs You enable low bandwidth communications in an NBX system at the device level using the NBX NetSet utility To enable low bandwidth communication for a telephone Log in to the NBX NetSet utility using the administrator name and password 2 Click Telephone Configuration gt Telephones 3 Select the telephone from the list by clicking its extension 4 When the Modify page opens enable these check boxes a Disable Line Appearance BLF a Disable Conferencing a Disable Paging Output a Disable Periodic Status Message Disabling these features reduces the network traffic but the low bandwidth telephone cannot play music on hold initiate a page or participate in conference calls In the Audio Compression Settings m
181. is backplane and mounting brackets Table 45 3C10200 and 3C10200B Chassis Specifications Weight Empty 6 kg 13 2 Ibs Dimensions H 133 mm 5 24 in W 440 mm 17 3 in D 320 mm 12 6 in Compliance This is an FCC Class A device Electrical 100 240VAC 2 2A 50 60Hz Environmental Ambient temperature 0 to 40 C 32 to 104 F Humidity 5 to 85 noncondensing 4 Slots For NBX interface cards NBX 100 6 Slot The NBX 100 6 Slot chassis includes the fan power supply disk drive Chassis backplane and mounting brackets Table 46 3C10111C NBX 100 6 Slot Chassis Specifications Weight Empty 22 Ib 9 9 kg Configured 30 Ib 13 5 kg Dimensions H 10 5 in 264 7 mm W 17 3 in 431 8 mm D 9 0 in 225 6 mm Electrical US and Canada 115 230 VAC 4 2 A 60 50 Hz Environmental Ambient temperature 32 F to 104 F 0 C to 40 C Humidity 5 to 85 noncondensing NBX Analog Line Card 207 NBX Analog Line An optional analog line card is the system s interface to the telephone Card company s CO lines Table 47 3C10114C NBX Analog Line Card Specifications Weight 510 gm 18 oz Government FCC Part 68 approvals FCC registration numbers SSAUSA 25639 PF TQ Fully Protected PBX SSAUSA 25639 MF T Fully Protected Multifunction Systems SSAUSA 25639 KF T Fully Protected Key Telephone System FCC Part 15 Class A CE This product complies with the requirements of European Directiv
182. ither Standard IP or IP On the Fly 3Com recommends that you use a VPN connection to establish access from your home system to the NBX system network to avoid security issues on the NBX system Use the NBX NetSet utility to enable Auto Discover Telephones System wide Configuration gt Auto Discovery and then connect the NBX Telephone to the NBX system Auto discovering the telephone while it is connected locally to the NBX network allows the system to configure the phone in the database and assign an extension number You could manually add the telephone to the database instead of using the Auto Discover feature Move the telephone to its intended location Connect it to power and then use the telephone Local User Interface LUI utility to program these settings a NCP MAC address Required only when the network has more than one Network Call Processor a Telephone IP address A private IP address matching the IP address scheme on the LAN side of the NAPT device but outside of the DHCP address range configured in the NAPT device The telephone must have a static IP address For pcXset this would be the IP address of the computer a NCP IP address The IP address of the NCP that the phone must communicate with If you are not connecting to the network through a VPN connection the NBX system must have a public IP address m Subnet Mask The address mask in use on the LAN side of the NAPT device a Default Gateway T
183. itional time If you attach a console cable to the CONSOLE port on the T1 card and use Hyperterminal software to view the text outout from the card you will see status messages associated with the two reboot processes See Connecting a Computer to a Console Port on page 196 Verifying the T1 Digital Line Card Using the NBX NetSet Utility Using the Status Lights 1 After the Auto Discover process has completed you can verify that the T1 Digital Line Card has been properly discovered by using the NBX NetSet utility and by examining the T1 status lights To use the NBX NetSet utility to verify that the T1 Digital Line Card has been properly discovered Log in to the NBX NetSet utility using the administrator username and password 2 Click PSTN Gateway Configuration gt Digital Line Cards 3 Verify that the T1 board appears in the T1 ISDN Board List Use the MAC addresses of the channels to identify the ones associated with the T1 Digital Line Card The MAC addresses of the channels follow in sequential order from the MAC address of the T1 Digital Line Card Click the MAC address to view the channel list for the card To verify the presence of a Digital Line Card in the system you can use the status lights on the front of the card 3C10116C After the Auto Discover process has completed and before you connect the T1 Digital Line Card to the telephone company s T1 line the CF Carrier Fail light should appe
184. l copies and that both the above copyright notice and this permission notice appear in supporting documentation and that the name of the University of Washington not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission This software is made available as is and THE UNIVERSITY OF WASHINGTON DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED WITH REGARD TO THIS SOFTWARE INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND IN NO EVENT SHALL THE UNIVERSITY OF WASHINGTON BE LIABLE FOR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT TORT INCLUDING NEGLIGENCE OR STRICT LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE IMAP imapproxy amigados c IMAP imapproxy amigpk c and IMAP imapproxy amigaunpk c Copyright 1993 by Mike W Meyer Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation and that the name of Mike W Meyer not be used in advertising or publicity pertaining to distribution of the software without specific written prior permission
185. l step of this procedure Connect your PC to the Gateway card using the 9 pin Serial Cable between the PC s serial COM port and the Gateway diagnostic port Open the folder lt myfolder gt bin Double click uploadstarter exe to run the upgrade application A message box appears titled CITELlink Software Upgrade Tool Read and follow the instructions After clicking YES or NO all LEDs on the Gateway card except the backplane power and warning indicators go off This is due to the card being reset from flash boot mode to serial boot mode A new message box appears DO NOT click OK immediately REMOVE THE CARD wait 10 seconds RESEAT THE CARD and then click OK The Gateway Uploader program runs although on certain laptops it may fail to connect first time If you experience this issue click Go When a new message box appears click OK There is no need to reseat the card A progress bar details the upgrade operation When a new message box appears DO NOT click OK immediately REMOVE THE CARD wait 10 seconds RESEAT THE CARD and then click OK The Gateway Uploader uploads the Flash software to the card Do not remove power from the card until the upgrade process is finished When the process is finished the Gateway card automatically reboots 10 11 12 Upgrading Software Versions 3 0 0 0 and Later Upgrading Legacy Link Card Software 173 Disconnect the serial cable from the Gateway card Ensure that the Gateway c
186. lace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Getting Service and Support Your authorized 3Com NBX Voice Authorized Partner can assist you with all of your support needs including systems and cable plant design installation configuration and project management A choice of maintenance services including remote diagnostics on site support telephone technical support and hardware replacement is available from your 3Com NBX Voice Authorized Partner Training and enhancement services are also available 198 CHAPTER 11 TROUBLESHOOTING SPECIFICATIONS Specifications for NBX hardware V3000 Analog Call Processor V3000 BRI Call Processor V3001R Call Processor V5000 Call Processor NBX 100 Call Processor NBX V3000 Gateway Chassis NBX V5000 Gateway Chassis NBX 100 6 Slot Chassis NBX Analog Line Card NBX Analog Terminal Card 3102 Business Telephone 2102 and 2102 IR Business Telephones 1102 Business Telephone 3101 and 3101SP Basic Telephones 2101 Basic Telephone 3105 Attendant Console 1105 Attendant Console 3106C Cordless Telephone 3107C Cordless Telephone 3103 Managers Telephone NBX Analog Terminal Adapter ATA NBX BRI ST Digital Line Card NBX E1 and T1 Digital Line Cards NBX Hub Card NBX Uplink Card Legacy Link Analog Card
187. le buttons 8 dedicated feature buttons and a 10 100 switch port 3102 Business Telephones can accept power from an IEEE 802 3af compliant Power over Ethernet power supply Table 58 3Com 3102 Business Telephone Specifications Compliance FCC Class A device Environmental Ambient temperature O C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Weight 1061 gm 2lb 602 Dimensions 27x23x11 cm 10 6 x 9 1 x 4 3 in Power 5W PoE Power Rating Class 2 214 APPENDIX A SPECIFICATIONS 2102 and 2102 IR The 3Com 2102 and 2102 IR Business Telephones which are no longer Business available include a 2 x 24 character display 18 programmable buttons Telephones 10 dedicated feature buttons and a 10 100 Mbps switch port 3Com 2102 series telephones that have PE in the part number for example 3C10226PE can accept power from an 802 3af compliant Power over Ethernet power supply Table 59 2102 and 2102 IR Business Telephone Compliance FCC Class A device Electrical 2102 2102 IR 3C10226A AA Australia 3C10226A CN China 3C10226A ME Europe 3C10226A SA South Africa 3C10226A UK United Kingdom 3C10226A US North America 3C10228IRA AA Australia 3C10228IRA CN China 3C10228IRA ME Europe 3C10228IRA SA South Africa 3C10228IRA UK United Kingdom 3C10228IRA US North America 240VAC 220VAC 230VAC 230VAC 230VAC 120VAC 240VAC 220VAC 230VAC 230VAC
188. lete information Cannot open NBX NetSet using the administrator username and password The CAPS LOCK key on your keyboard is activated NBX NetSet username and passwords are case sensitive For example NBX NetSet accepts administrator but it rejects Administrator and ADMINISTRATOR Callers on hold do not hear music No music source is connected to the Call Processor See Adding External Hardware on page 117 for more information MOH audio is disabled Enable MOH audio in NBX NetSet gt System Configuration gt System Settings gt System wide See Connecting a Music on Hold MOH Input Device on page 118 MOH volume is set too low Adjust the MOH volume on the device that is providing audio to the NBX system The audio input should be max 2V peak to peak System level Troubleshooting 195 Table 36 Troubleshooting Actions continued Symptom Possible Cause Suggested Action Lose date and time when rebooting the system Problem with the battery on the NCP See Servicing the Network Call Processor Battery on page 197 NBX NetSet is very slow in responding Your network uses a proxy server for Internet access A common networking practice is to employ a proxy server to shield your network from intrusion by unauthorized users However communications with NBX NetSet do not need to pass through the proxy server
189. llow you to configure the server to send locally defined information to DHCP clients NBX system devices support option 184 If you create and activate option 184 on your DHCP server and use it to specify the IP address of the NCP you do not need to manually configure the address on the NBX devices For an example of how to configure a DHCP server for option 184 see Appendix C Configuring Option 184 on a Windows 2000 DHCP Server in the NBX Administrator s Guide Configuring IP Telephony Selecting the Operating Mode Setting up IP telephony is the same whether you are installing the NBX system for the first time or adding IP to an existing system The steps for setting up IP telephony are covered in these sections a Selecting the Operating Mode Configuring IP On the Fly Configuring the DHCP Server a Manually Configuring Telephone IP Settings To select the IP operating mode 1 Log in to the NBX NetSet utility using the administrator username and password 2 Click the System wide Settings gt IP Settings 3 Select the appropriate entry from the Network Protocol list The choices a Ethernet Only Layer 2 a Standard IP Every device requires an IP address Either use DHCP or manually assign the IP addresses a IP On the Fly The NCP provides IP addresses as needed to local devices Remote devices obtain IP addresses from the DHCP server or you can manually program their IP addresses
190. lusive license to use the Software in object code form only for your internal business needs on a single Product in accordance with the accompanying system documentation the Documentation This license grant shall be limited to use with the equipment for which the Software was obtained or on a temporary basis on back up equipment when the original equipment is inoperable Use of the Software on multiple processors is prohibited unless otherwise agreed to in writing by 3Com b Restrictions Except as expressly authorized by this Agreement or under applicable law you are not permitted to copy or use the Software in any manner Without limiting the generality of the foregoing you agree that you will not do any of the following i decompile reverse engineer disassemble or otherwise reduce the Software to a human perceivable form ii transfer the Software from one computer to another including other servers and or other storage devices iii transfer the Software to any other party except when transferring it with the Product in accordance with the terms of this Agreement or iv modify adapt translate rent sublicense lease loan resell for profit distribute network or create derivative works based upon the Software or any part thereof c Ownership of Software Title to and ownership of the Software shall remain with 3Com and its suppliers This license is not a sale of the Software or any copy d Third Party Applic
191. m 11 25 x 8 x 2 5 in Power 8 5 W PoE Power Rating Class 3 3100 Entry he 3Com 3100 Entry Telephone 3C 103998 is a single line Telephone PoE compatible device with no display panel Table 67 3100 Entry Telephone Specifications Compliance FCC Class A device Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Weight 620 gm 1 Ib 4 oz Dimensions 15 9 x 15 9 x 4 5 cm 6 25 x 6 25 x 1 75 in Power 3 W PoE Power Rating Class 1 220 APPENDIX A SPECIFICATIONS 3108 Wireless Telephone The 3Com 3108 Wireless Telephone is a wireless 802 1 1d clamshell type VoIP telephone The 3108 Wireless Telephone uses SIP Session Initiation Protocol as the control protocol The 3108 operates with an NBX system that is running in SIP mode Table 68 3108 Wireless Telephone Specifications Compliance FCC Class B device Weight 90 gm with battery Battery Type Li ion Standby time gt 90 hrs Talk time gt 2 hrs Display 2 0 color LCD 262K Color 176 220 pixel Network TCP IP IPv4 SNMPv2 Address DHCP Client acquisition or static address option Static acquisition address will be retained after power off Option 120 supported WLAN IEEE 802 11b IEEE 802 11g Radiated TX Power gt 17 dBm for all bitrates 802 11b Radiated TX Power OFDM 6 9 12 18 Mbps gt 17 dBm 802 110 OFDM 24 36 Mbps gt 14 dB OFDM 48 54 Mbps gt 12 dB
192. m Telephone to the LAN the telephone receives the next lowest available extension and a default set of properties You can then move the telephone to another location on the LAN and it retains its extension number For instructions on connecting a telephone to the LAN see Connecting the Telephone to the LAN on page 126 It is good installation practice to add telephones one at a time label each with the extension number assigned by the Auto Discover process and then disconnect them Extensions are assigned in sequence starting with extension 1000 on a four digit dial plan and extension 100 on a three digit dial plan You can see the extension associated with the new telephone on the telephone display panel except for the 3100 Entry Telephone You can see and change the extension number in the Telephone Configuration gt Telephones page of the NBX NetSet utility You can use the telephone s MAC address to match a physical telephone 122 CHAPTER 3 TELEPHONES AND ATTENDANT CONSOLES with an entry in the NBX NetSet utility Telephones tab Each telephone has its MAC address printed on a label on the bottom of the phone You can then define the user profiles for each telephone User Configuration gt Users and place the telephones in the correct locations Auto Discover Notes a f you are using IP as your network protocol see also Configuring IP Telephony on page 179 m You should connect the telephone to the n
193. m The supply plug must comply with BS1363 3 pin 13 A and be fitted with a 5A fuse that complies with BS1362 m The main cord must be lt HAR gt or lt BASEC gt marked and be of type HO3VVF3GO 75 minimum Italy m The supply plug must comply with CEI23 16W Il m The main cord must be lt HAR gt or lt BASEC gt marked and be of type HO3VVF3GO 75 minimum Denmark a The supply plug must comply with section 107 2 D1 standard DK2 1a or DK2 5a Switzerland a The supply plug must comply with SEV ASE 1011 a The appliance coupler that is the connector to the unit not the connector to the wall plug must have a configuration that mates with an EN60320 IEC320 appliance inlet a The socket outlet must be near the unit and easily accessible You can remove power from the unit only by disconnecting the power cord from the outlet If your NBX system has redundant power supplies you must disconnect power from both power supplies a This unit operates under SELV Safety Extra Low Voltage conditions according to IEC 60950 These conditions are maintained only if the equipment to which the unit is connected also operates under SELV conditions a France only This unit cannot be powered from IT Imp dance la Terre supplies If gt A Lithium Battery Safety Consignes Importantes de S curit 89 your supplies are of IT type this unit must be powered by 230V 2P T via an isolation transformer ratio 1 1 with the secondary c
194. might have to be replaced Slow Non Symmetric Flash Pattern Downloaded waiting to bind Off for 9 10 seconds on briefly Only the D the channel is up On for 9 10 seconds off briefly On call one or both B channels Amber D channel is down 10 100 Uplink This RJ 45 Ethernet connector connects the card to an external LAN You can use this connector to isolate traffic or to connect the card to the LAN if the card is placed in a chassis that does not have LAN connectivity such as an NBX 100 chassis that does not have an NCP or a hub card Console This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access For information on how to connect a computer to the Console port see Connecting a Computer to a Console Port on page 196 NBX Cards and Devices 45 10BASE T Uplink Card The 10BASE T Uplink Card provides eight 10BASE T Ethernet ports to connect 3Com Telephones or other 10BASE T devices to the LAN The Uplink Card replaces the 10BASE T Hub Card Figure 16 NBX Uplink Card 3C 10370 VU Vv PWR 12345678 Oo 55 EEE wi wie 3C10370 En NBX Uplink Card N The NBX 10BASE T Uplink Card contains these lights and connectors a Status Lights PWR and 1 through 8 These lights indicate the status of power to the hub and the status of the 10BASE T ports a Ethernet Hub Ports 8 These RJ 45 MDI X ports connect devices to the LAN
195. n necessary for a 3Com Legacy Link Card except when Standard IP or IP on the Fly is enabled on the NBX system If you are using Standard IP or IP on the Fly on your NBX system you must use the GWconfig utility a Windows program to assign IP address settings to your Legacy Link card To download the GWconfig utility Open a browser and go to www 3com com Click Support amp Downloads gt Downloads amp Drivers In the Select a Download Type box select utility Software In the Select a Product Category box select convergence IP Telephony Click Search In the results list select the appropriate file to download The filename depends on the release version number The filename will be similar to one of these 1230_3Com_N_3 0 0 2_HG zip 3Com Legacy Link Norstar Operational Software 1712_3Com_M1_HG_3 0 0 2 zip 3Com Legacy Link Meridian Operational Software 1547_3Com_A_3 0 0 2_HG zip 3Com Legacy Link Analog Operational Software After you download the zip file unzip it and install the GWconfig utility and then start the program from your Windows Start menu Upgrading Legacy Link Card Software IN Software upgrades are available online at 3com com See the preceding topic Configuring a Legacy Link Card for information on how to find and download the Legacy Link software from the 3Com web CAUTION Note that the Uploader program and the Legacy Link software are inter dependent Always use the specific Upload
196. nce with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will have to correct the interference at his or her own expense Changes or modifications not expressly approved by 3Com could void the user s authority to operate this equipment This equipment complies with Part 68 of the FCC rules This unit bears a label which contains the FCC registration number and Ringer Equivalency Number REN If requested this information must be provided to the telephone company This equipment uses the following standard FCC Part 68 compliant jacks and plugs for network connections USOC RJ11C for connecting to the telephone network USOC RJ45 and BNC connectors for connecting to the local area network This equipment contains FCC compliant modular jacks It is designed to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules The Ringer Equivalency Number REN is used to compute the number of devices that can be connected to a elephone line An excessive REN value on a line can result in the devices not ringing in response to incoming calls In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RE
197. ncorrect de batterie au lithium pr sente un risque d explosion Remplacez cette batterie par une batterie identique ou de type quivalent en respectant les recommandations du constructeur Vous devez vous d barrasser des batteries us es en respectant les consignes du constructeur Wichtige Sicherheitsinformati onen PS Sie m ssen die folgenden Sicherheitsinformationen sorgf ltig durchlesen bevor Sie das Ger t installieren oder ausbauen WARNHINWEIS Warnhinweise enthalten Anweisungen die Sie zu Ihrer eigenen Sicherheit befolgen m ssen Alle Anweisungen sind sorgf ltig zu befolgen WARNHINWEIS Achten Sie darauf da an dem NBX die Ihrem Land entsprechende Spannung eingestellt ist WARNHINWEIS Das NBX mu an einem sicheren abgeschlossenen Ort aufbewahrt werden zu dem nur ausgebildete Mitarbeiter Zugang haben m Die Installation und der Ausbau des Ger ts darf nur durch Fachpersonal erfolgen m Das Ger t nicht an eine Wechselstromsteckdose anschlie en die ber keine Schutzerdung verf gt m Das Ger t mu an eine Steckdose mit Schutzerdung angeschlossen werden die internationalen Sicherheitsvorschriften und den Vorschriften zur EMV entspricht a Netzkabelsatz F r europ ische L nder siehe Tabelle 10 und einen Netzkabelsatz verwenden f r Europa wenn Ihr Land nicht einzeln aufgef hrt ist F r nichteurop ische L nder m ssen Sie einen Netzkabelsatz verwenden der die entsprechenden nationalen G
198. nd to Customer the purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products or parts may be new or reconditioned 3Com warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer SOFTWARE 3Com warrants to Customer that each software program licensed from it except as noted below will if operated as directed in the user documentation substantially achieve the functionality described in the user documentation for a period of ninety 90 days from the date of purchase from 3Com or its authorized reseller No updates or upgrades are provided under this warranty 3Com s sole obligation under this express warranty shall be at 3Com s option and expense to refund the purchase price for the software product or replace the software product with software which meets the requirements of this warranty as described above Customer assumes responsibility for the selection of the appropriate programs and associated reference materials 3Com makes no warranty or representation that its software products will meet Customer s requirements or work in combination with any hardware or software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products
199. nds both Analog Terminal Cards and Analog Terminal V3000 ATA port Adapters By default the Auto Discover process assigns extension number 1000 4 digit Dial Plan or 100 3 digit Dial Plan as the first telephone extension You can use the NBX NetSet utility to specify a new extension starting number To simplify Auto Attendant configuration you should start a range at a base number for example 1000 100 2000 200 3000 300 or 4000 400 The default Auto Attendant assumes that extension 1000 4 digit dial plan or 100 3 digit dial plan is the extension of a human attendant receptionist Using Auto Discover for Initial System Configuration 113 Table 24 Auto Discover Actions on NBX System Components continued Component Auto Discover Action 3Com Attendant Console Finds and configures any installed 3Com Attendant Consoles The first 100 existing telephones except for the extension that is associated with the Attendant Console are mapped to Attendant Console buttons The lowest extension is automatically associated with the Attendant Console Typically you would wait until you have installed all your telephones before you enable Auto Discover Attendant Consoles pcxset Soft Telephone gt Initial System Configuration 1 Enables the Auto Discover feature on installations of the pcXset PC Telephone Client when the following conditions are true m The pcXset PC Soft Telephone program is running on the host PC m T
200. ne The system now has no licenses available Example 5 Manual License Group readjustment You add another 3103 Manager s Telephone Group 2 device to an NBX system that has no licenses available in any group Instead of adding a Group 0 license as shown in Example 4 you could manually remove one of the telephones from the system to free a license For example you could use the NBX 76 CHAPTER 1 INTRODUCTION Upgrading Device Licenses from R4 X Rebooting to R4 X NetSet utility to remove the 3101 Basic Telephone Since that telephone was using a Group 2 license removing the telephone makes a Group 2 license available Group License Notes To view the number of Group Licenses you have installed on your system open the License Summary page in the NBX NetSet utility Licensing and Upgrades gt Licenses To view how the number of Group Licenses have been allocated including licenses loaned to different groups open the License Usage Report in the NBX NetSet utility Licensing and Upgrades gt Licenses gt Usage Report To achieve the best licensing configuration you should always add license keys to the system Licensing and Upgrades gt Licenses gt Add License before you add devices If you are removing a telephone to manually readjust licenses you should first make sure that Auto Discover Telephones is disabled System wide Settings gt Auto Discovery to ensure that the telephone is not automatically added to t
201. ng DID CLIP and MSN Services for BRI To add an ISDN BRI ST Digital Line Card to an NBX system use the information in these sections m Preparing the NBX System for BRI Cards Ordering DID CLIP and MSN Services for BRI a Inserting the BRI ST Digital Line Card Before you insert the BRI ST Digital Line Card into an NBX chassis order an ISDN BRI ST line from your telephone carrier and have them install it When you order BRI services with DID CLIP or MSN the local telephone carrier assigns a block of telephone numbers to you You might be able to request that the local telephone carrier pass you a specific number of digits for each incoming call Sometimes the carrier does not offer a choice In either case you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls You can create entries in your Dial Plan file to translate the incoming numbers into the corresponding extension numbers Example You want to use internal extensions from 4000 through 4999 but the local telephone carrier assigns you numbers from 617 555 3500 through 617 555 4499 You can create translator entries in the Dial Plan configuration file to translate an incoming digit sequence such as 3
202. ng to the features the device can support Lower cost devices that have fewer features are part of lower numbered License Groups while the more capable full featured devices are part of the higher numbered License Groups Group 0 Devices m 3100 Entry Telephone Group 1 Devices 3101 Basic Telephone a 3101SP Basic Telephone a 3106C Cordless Telephone a 3107C Cordless Telephone a 3108 Wireless Telephone Group 2 Devices a 3103 Manager Telephone a 3102 and 3102B Business Telephone a 3105 Attendant Console 74 CHAPTER 1 INTRODUCTION gt Dynamic License Assignment The 3Com Convergence Client supported in SIP mode only and generic SIP telephones are all Group 1 devices NBX Group Licensing is a dynamic system that assigns licenses in the most efficient manner A Group License can activate devices belonging to that group or devices with fewer features For example a Group 2 license normally activates Group 2 devices but it may also activate Group 1 or Group 0 devices If a device needs a license and no license is available for that group the system loans a license from a higher license group if a license is available in that group License loans are automatic The system dynamically assigns available licenses to devices to achieve the most efficient use of the installed licenses Dynamic allocation can cause a more valuable license to be used for a less valuable telephone For example using a Group 2 license f
203. nk Card 45 Legacy Link Blades 163 license keys 234 LNK E1 status light 42 T1 status light 39 NK status lights V3000 BRI ST 25 LNK SPEED status lights V3000 23 27 local telephone service 82 LUI 124 r K 241 memory upgrade and voice mail 73 V3000 73 memory upgrade requirements V3000 59 V5000 59 Meridian 163 MOH max input voltage NBX 100 32 max input voltage V3000 Analog 22 max input voltage V3000 BRI 25 max input voltage V3001R 26 max input voltage V5000 29 MSN Multi Subscriber Numbering services BRI 150 E1 154 Multi Subscriber Numbering MSN services BRI 150 E1 154 music on hold max input voltage NBX 100 32 max input voltage V3000 Analog 22 max input voltage V3000 BRI 25 max input voltage V3001R 26 max input voltage V5000 29 music on hold MOH adjusting volume 118 connecting an audio source 118 device description 83 jack 118 multicast addresses 119 M MAC address 3C10114 94 NBX V3000 analog ports 93 maintenance releases 234 Manager s Telephone PoE power rating 219 N NAPT 138 190 NBX T1 Digital Line Cards 157 NBX 100 Call Processor adjusting music on hold volume 118 installing 94 rack mounting 94 NBX 100 call processor status lights LEDs 32 NBX 100 voltage safety warnings 86 NBX Gateway Chassis and cards 33 NBX NetSet utility connectivity requirements 101 NBX Power Splitter with attendant console 135 with telephone 110 126 147 NBX system BRI ST Digital Line Card
204. nnot seat the card with light pressure remove it and check for obstructions and alignment problems Wait at least 3 minutes for the card to initialize 4 Use the Auto Discover feature to configure the digital line card The Auto gt Connecting Analog Terminal Cards 1 2 gt Discover feature finds each port on each digital line card and assigns port extensions Use the Auto Discover feature to configure telephones and analog line cards before you enable Auto Discover for digital line cards For more information about the Auto Discover feature see Using Auto Discover for Initial System Configuration on page 112 You can install cards with the power on to the chassis To connect and configure analog terminal cards Remove one of the blank faceplates from the chassis Install the analog terminal card securely Verify that the edges of the card ride in the chassis guide slots and then slide the card in until you feel slight resistance Press firmly on both sides of the front of the card until you feel that it is seated in the connector and then tighten the knurled knobs If you cannot seat the card with light pressure remove it and check for obstructions Wait at least 2 minutes for the card to initialize 4 Use the Auto Discover feature to configure the analog terminal card For Connecting an Analog Terminal Adapter more information about the Auto Discover feature see Using Auto Discover for Ini
205. not compatible and the telephone will not work You may need some of the following components sm To configure the NBX system you need a computer equipped with a browser and a network interface card You also need to provide IP configuration parameters for the system m If you choose to install the NBX system in an equipment rack you need a standard 486 mm 19 in rack m You may need 10BASE T or 100BASE T Ethernet cable and connectors to connect the telephones to the hub m 3Com strongly recommends that you use surge suppression devices on all local telephone lines a 3Com telephones and attendant consoles that support Power over Ethernet PoE do not come with AC power adapters You can power these devices with any IEEE 802 3af compliant power source or with optional AC power adapters The packing sheet that ships with each device shows the device power options The following devices can be connected to an NBX system a Music on hold device such as a radio tape player disk player or computer sound card equipped with a line out 600 ohm connection can be connected directly into the NCP to provide audio for callers waiting on hold a Third party 1OBASE T or 100BASE T Ethernet hubs and switches a An ISDN Integrated Services Digital Network router Frame Relay Access Device FRAD router or Voice Over IP gateway m A WAN You can access NBX systems located at branch offices through a wide area network WAN Before you
206. o Call Record and None 1 No Monitor TAPI Route Points None 48 No The 3 digit dial plan migh Points not provide enough extensions to support 100 TAPI Route 72 CHAPTER 1 INTRODUCTION Device Licenses The basic NBX system includes default licenses You can add licenses to increase the system capacity which might require amemory upgrade on V3000 and older V5000 systems See Maximum Device Counts and Memory Requirements on page 59 for more information Table 17 shows the defaults and maximums for licensed items on each NBX platform Table 17 NBX Device Licensing Summary License NBX 100 V5000 and V3001R V3000 Analog and BRI Default Max Default Max Default Max Device 200 200 250 1500 250 1500 Voice mail 4 ports 12 ports 4 ports 72 ports 4 ports 72 ports 30 min 80 hours 400 hours unlimited 400 hours unlimited NOTE Some NBX 100 Bundles support 4 ports 4 hours Virtual Tie Lines 1 8 1 48 1 48 Disk Mirroring na na 0 1 na na NBX pcxset 1 200 1 750 1 750 NBX Media Driver 96 750 750 NBX VPIM Messaging License Site Site Site NBX 3rd party Messaging Site Site Site License NBX Complement Attendant 0 Site 0 Site 0 Site Software CAS License Call Record and Monitor 0 Site 0 Site 0 Site License Automatic Call Distribution 2 200 2 200 2 200 Agents Group O Devices 0 200 0 1500 0 1500 3100 Group 1 Devices 0 200 0 1500 0 1500 3101 3101SP 3106 3107 Group 2
207. o Normal Setting 231 Layer 3 Mulaw G 711 Audio 231 Layer 2 ADPCM Audio Reduced Bandwidth Setting 231 Layer 3 ADPCM Audio Reduced Bandwidth Setting 231 Notes on Bandwidth Requirements 231 Installing Fax Machines with ATAs 232 OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product to Gain Service Benefits 233 Solve Problems Online 233 Purchase Extended Warranty and Professional Services 234 Access Software Downloads 234 Contact Us 234 Telephone Technical Support and Repair 235 INDEX FCC CLASS A VERIFICATION STATEMENT INDUSTRY CANADA NOTICE 3COM END USER SOFTWARE LICENSE AGREEMENT TERMS AND CONDITIONS AND LIMITED WARRANTY ABOUT THIS GUIDE This guide provides information and instructions for installing the NBX Networked Telephony Solution It is intended for authorized installation technicians a f the information in the release notes differs from the information in this guide follow the instructions in the release notes a Release notes and all product technical manuals are available on the NBX Resource Pack and the 3Com web site a For information about monitoring changing and maintaining the system see the NBX Administrator s Guide on the NBX Resource Pack or in the NBX NetSet interface a For information about using the telephones on an NBX system see the NBX telephone guides and the NBX Feature Codes Guide on the NBX Resource Pack or in the NBX NetSet interface How to Use T
208. oading software from the NCP and all software processes have started successfully Amber A problem with one or more of the software processes running on the card The card automatically reboots itself if it detects a problem with any of its software processes DSP Reserved for future use NCP Network Call Processor communications status Amber The card is trying to establish contact with an NCP Green The card has established contact with an NCP LNK Ethernet link status Green The 10 100 Uplink port is connected to a 10Mb or to a 10 100 Mb hub or switch Red The 10 100 Uplink port is connected to a 100 Mb hub or switch Off There is no connection to the 10 100 Uplink port ACT Ethernet activity Rapid blink Data is passing into or out of the card through the 10 100 Uplink port 10 100 Uplink This RJ 45 Ethernet connector connects the E1 card to an external LAN hub or switch You can use this connector to isolate E1 traffic If the E1 Digital Line Card is used in a V5000 Gateway Chassis do not use this connector because the chassis has an Ethernet connector to connect the chassis to the LAN Console This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access If you require an alternative bare wire end cable to use with the ISDN PRI Digital Line Card contact your 3Com NBX Voice Authorized Partner CAUTION This equipment does not operate when the
209. oftware 55 Optional Software 3Com offers these optional software components NBX Complement Attendant Software CAS runs on a PC and provides the functions of an Attendant Console You must purchase a license and use the NBX NetSet utility to install it before you can use CAS pcXset Soft Telephone runs on a PC and provides most of the features of a 3Com Business Telephone The NBX system comes with one pcXset license To use more than one pcXset client with an NBX system you must purchase additional licenses and use the NBX NetSet utility to install them You add a pcXset client as a telephone in the NBX NetSet utility and specify the host PC s MAC address as the device identifier To fully support the pcXset Soft Telephone 3Com recommends a PC with a processor speed of at least 1 8 GHz When it is installed on a PC with a processor speed of 800 MHz or lower calls that use the G 729 codec can have unacceptable audio quality 3Com Telephone Local Configuration Application is a PC based utility that enables you to manually configure the basic settings for the 3100 Entry Telephone NBX Call Reports enables you to retrieve the call detail records that are kept on the NBX system present them in report format and export them in a format suitable for other reporting applications No license required NBX ACD Desktop Statistics is a PC based program that enables you to monitor data streamed from the Automatic Call Distributi
210. oit porter la mention lt HAR gt ou lt BASEC gt et doit tre de type HO3VVF3GO 75 minimum Danemark La prise m le d alimentation doit respecter la section 107 2 D1 de la norme DK2 1a ou DK2 5a Suisse m La prise m le d alimentation doit respecter la norme SEV ASE 1011 a Le coupleur d appareil le connecteur de l unit et non pas la prise murale doit respecter une configuration qui permet un branchement sur une entr e d appareil EN60320 IEC 320 m La prise secteur doit se trouver proximit de l appareil et son acc s doit tre facile Vous ne pouvez mettre l appareil hors circuit qu en d branchant son cordon lectrique au niveau de cette prise m L appareil fonctionne une tension extr mement basse de s curit qui est conforme la norme IEC 60950 Ces conditions ne sont maintenues que si l quipement auquel il est raccord fonctionne dans les m mes conditions a Uniquement pour la France Ce groupe ne peut pas tre aliment par un dispositif imp dance la terre Si vos alimentations sont du type imp dance la terre ce groupe doit tre aliment par une tension de 230 V 2 P T par le biais d un transformateur d isolement rapport 1 1 avec un point secondaire de connexion portant l appellation Neutre et avec raccordement direct la terre masse Batterie au lithium A Wichtige Sicherheitsinformationen 91 Veuillez lire attentivement la note suivante AVERTISSEMENT Le remplacement i
211. olume control on the music on hold input device Connecting a Paging Connect the paging device to the paging connector on the front of the Amplifier NCP See the documentation for your paging amplifier for information about that device For information about how to page from a telephone on the NBX system see Paging in the NBX Telephone Guide The paging connector on the NCP is an RJ 11 connector It is a line out 600 ohm audio interface with a dry contact closure for use with an external paging amplifier Table 26 Table 26 Paging Amplifier Connector Pin 1 Not connected Pin 2 Relay common Pin 3 Ring Pin 4 Tip Pin 5 Relay contact Pin 6 Not connected Configuring If you have a low bandwidth device on the LAN such as an ISDN router Routing Devices you must update the device routing table to filter NBX system multicast Configuring Routing Devices addresses The NBX system uses Ethernet multicast addresses to implement some system features If you have telephones connected to the network through a low bandwidth link such as an ISDN connection you can configure them so that they do not generate multicast traffic Table 27 For more information see the NBX Administrator s Guide You must still filter 119 multicasts to ensure that multicasts generated by other NBX devices are not propagated through the low bandwidth link Table 27 Layer 2 Multicast Addresses Multicast Address Description
212. om and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7015 Nov 1995 or FAR 52 227 14 June 1987 whichever is applicable You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in or delivered to you in conjunction with this guide PATENT INFORMATION NBX Telephones 3C10281PE 3C10226PE 3C10228IRPE and 3C10248PE are covered by one or more of he following U S patents and other patent applications pending 5 994 998 6 140 911 6 329 906 6 496 105 6 535 983 6 483 203 6 449 348 6 212 195 TRADEMARKS Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com NBX the 3Com logo and SuperStack are registered rademarks of 3Com Corporation NBX NetSet and p
213. on and stops sending packets The receiving NBX device generates white noise for the periods represented by silence indicator packets so that the listener does not hear true silence and worry that the call has been disconnected The receiving NBX device can be another 3Com telephone or for external calls it can be an analog line port or a channel on an NBX Digital Line Card A careful listener might notice the difference between generated and actual background noise so silence suppression is turned off by default Silence Suppression settings result in a small compromise to audio quality Do not enable Silence Suppression unless you are trying to solve bandwidth constraint issues You can enable or disable silence suppression for the entire system or for individual telephones and line card ports gt Before You Begin Installation 85 NBX System Quality of Service Quality of Service QoS is a way to allocate resources in data switches and routers so that data can be prioritized with the most time critical data receiving higher priority At Layer 2 the NBX system supports Ethernet 802 1Q Standard for Virtual Bridged Local Area Networks and its associated specification 802 1P Standard for Local and Metropolitan Area Networks Supplement to Media Access Control MAC Bridges Traffic Class Expediting and Dynamic Multicast Filtering These IEEE Ethernet standards define how Ethernet packets can be prioritized At Layer
214. on feature of the NBX system NBX TAPI Service Provider NBXTSP provides the interface between the NBX system and the Microsoft Telephone API to enable software applications to use NBX Telephone services and features Desktop Call Assistant is a TAPI based program that allows you to dial calls from your computer screen NBX Media Driver works with the NBXTSP to provide external software applications access to the features of the NBX system NBX LabelMaker is available through the NBX NetSet utility It enables you to define custom telephone button labels You can create print and save the labels for later use 56 CHAPTER 1 INTRODUCTION a MultiSite Backup Tool enables you to automate the task of archiving NBX systems You can schedule backups of one or many NBX systems and create a backup schedule for each NBX location a NBX Dial Plan Editor provides a visual interface for editing an NBX dial plan It lets system administrators navigate and execute complex commands with the click of a mouse NBX Licensing Each NBX system is shipped with a total device limit license that controls the total number of devices that you can configure on the system However there are other factors to consider when determining what your system can support Your configuration must conform to all of these limits a The limit imposed by the total system license explained next a The individual limits on certain device types explained later in thi
215. on numbers the translator entries in your Dial Plan can be much simpler Example You plan to use internal extensions from 100 through 299 and the local telephone company assigns you numbers from Enabling the Auto Discover Feature for Digital Line Cards Inserting the E1 Digital Line Card Adding an E1 Digital Line Card 155 617 555 4100 through 617 555 4299 If the local telephone carrier passes you three digits you need no translator entries in the Dial Plan configuration file If the carrier passes you four digits you could add a single set of translator entries to the configuration file to remove the first digit 4 and use the remaining three digits as the internal extension To enable the Auto Discover feature for digital line cards Log in to the NBX NetSet utility using the administrator username and password 2 Click System wide Settings gt Auto Discovery 3 Enable Auto Discover Other Devices Click Apply When you insert the E1 card into the chassis you may leave the system powered up The Auto Discover process begins as soon as the system senses the new card To insert the E1 Digital Line Card into the chassis 1 Write down the MAC address of the E1 card 2 Select a slot for the E1 card in the chassis 3 Slide the E1 card into the chassis until you feel it touch the connectors To seat the E1 card into the connectors press firmly on both sides of the front of the card CAUTION If you cannot seat the ca
216. one 3101 or 3101SP 1 500 Yes Basic Telephone 3100 Entry 1 500 Yes Telephone 3108 Wireless 1 500 Yes Telephone pcXset Soft 1 per pcXset PC 500 Yes Telephone telephone client NBX Media Driver 1 driver system enables 500 Yes for WAV devices the max allowable number of WAV devices Polycom IP 3000 1 500 Yes Speaker Phone Legacy Link Handset 16 488 93 cards Yes Gateway card 16 port card NBX Analog 4 500 No Terminal Card ATC 4 port card 375 cards NBX Analog 1 500 No Terminal Adapter ATA NBX Licensing 67 Table 15 Detailed Device Limits V5000 continued Device or Site Device application Per Unit Device Count System License Description Toward Total Maximum Required NBX Analog Line 4 per card 720 ports No Card 180 cards NBX T1 Card 24 per card 720 channels No DS1 30 cards NBX T1 Card 23 per card 713 channels No ISDN PRI 31 cards NBX E1 Card 30 per card 720 channels No ISDN PRI 24 cards NBX ISDN BRI ST 8 per card 720 channels No card 90 cards System Architecture Attributes Virtual Tie Lines None 48 Yes Bridged Extensions None 400 Primary No 1200 Bridged Account Codes None 5000 No Application and Call Processing Attributes Auto Attendants None 100 No The 3 digit dial plan might not provide enough extensions to support 100 Auto Attendants Voice Mail Ports None 72 Yes above 4 ports Voice Mailboxes None 1500 Covered by total
217. onfiguration to add the T1 E1 or ISDN BRI channels to the configuration database To manually configure IP settings for digital line card ports Log in to the NBX NetSet utility using the administrator username and password If you have not already done so use the Auto Discovery feature to add line card ports to the configuration database System Wide Settings gt Auto Discovery Settings Click PSTN Gateway Configuration gt Digital Line Cards 4 Select a line card port from the list by clicking its MAC address and then click the P Settings tab To assign one IP address manually and have the NBX system assign the remaining addresses to each successive channel on the card automatically enter the first address in the First IP Address box The system adds the remaining addresses sequentially when you apply the changes 3C10165D E1 cards and 3C10116D T1 cards need only one IP address Enter the IP address in the First IP Address box The Assign Addresses Individually button does not appear when you are configuring 3C10165D E1 cards and 3C10116D T1 cards To assign IP addresses individually on digital line cards other than 3C10165D E1 cards and 3C10116D T1 cards click Assign Addresses Individually a Specify an IP address for each channel b In the Common Subnet Mask and Common Default Gateway fields enter IP values that are appropriate for your network c Click Ok 7 In the IP Settings screen click Apply 8 Wait 3 m
218. onnection point labelled Neutral connected directly to earth ground When this system is used in Australia you must connect the equipment to the telephone network via a line isolating unit LIU that complies with ACA TS001 1997 CAUTION Australia only NBX equipment will be inoperable when main power fails The following information is important Read it carefully WARNING The battery is not field replaceable If you suspect a battery failure contact your 3Com NBX Voice Authorized Partner There is a danger of explosion if the battery is incorrectly replaced Replace the battery only with the same or equivalent type as recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Consignes Importantes de S curit gt gt gt Nous vous demandons de lire attentivement les consignes suivantes de s curit avant d installer ou de retirer l appareil AVERTISSEMENT Les avertissements pr sentent des consignes que vous devez respecter pour garantir votre s curit personnelle Vous devez respecter attentivement toutes les consignes AVERTISSEMENT V rifiez que le systeme est param tr sur le r glage de tension conforme aux exigences du pays d utilisation AVERTISSEMENT Le systeme doit tre range verrouill dans un endroit s r et seul le personnel ayant re u une formation peut y avoir acc s a L installation et la d pose de cette unit doivent tre confi
219. operational 2 Ext Alert Reserved for future use 3 Paging RJ 11 connector for a 600 Ohm analog paging amplifier NBX IP Telephony Platforms 25 Table 5 V3000 BRI Connectors and LEDs continued 4 MOH Mini jack mono or stereo that accepts Music On Hold audio maximum 2V peak to peak from the line output of a CD player tape player or other music source 5 Console DB 9 connector that provides an RS 232 DCE TTY terminal connection for access to system CLI commands and status messages For more information see Connecting a Computer to a Console Port on page 196 6 Status Status lights S1 and S2 are normally off They can be used by a Lights support technician for advanced troubleshooting USB Reserved for future use BRI Ports Four RJ 45 BRI station ports eight channels Ports 1 and 2 are enabled by default Ports 3 and 4 are activated by an optional license 9 ATA FXS Two Analog Terminal Adapter ports RJ 11 FSX Foreign Exchange Station connector for connecting an analog device such as an analog telephone or a fax machine The LED associated with the port indicates the state of the port Initialization m Fast steady blink Waiting for software download m Solid on Software has been downloaded The flash memory on the board is being loaded m Slow non symmetric blinking pattern Waiting for completion of the binding process to the NCP Operation Off for 9 to 10 s
220. or a Group 0 device might be desirable as an interim solution but if you later add a Group 2 device you would probably want to purchase a Group 0 license for the Group O telephone and use the Group 2 license for the Group 2 device Figure 24 Licensing and Upgrades gt Licenses gt Usage Report Group 0 Devices License 1 1 3100 Phones 1 Loan From Group 1 0 Loan From Group 2 0 Group 1 Devices License 2 The first column in the License Usage 3101 Phones 2 l Report shows the number of device 3106 3107 Cordless Phones 2 ji tl p Th d iTo naO 5 icenses currently in use The secon incase a ls column shows the number of licenses Giuap gt Danica lleeieet a iz In each License Group that have been 3102 Phones 4 installed on the system 3103 Phones 1 3105 Attendant Consoles 4 Loan To Group 0 0 Loan To Group 1 1 Group 3 Devices License a 0 Group 4 Devices License a 0 Total number of devices 22 250 These examples demonstrate the flexibility of NBX Group Licenses NBX Licensing 75 Example 1 All devices in the same License Group You purchase and install a package of ten Group 2 Licenses on your NBX system and then add five 3102 Business Telephones one 3103 Manager s Telephone and one 3105 Attendant Console for a total of seven Group 2 devices The system has three Group 2 licenses still available Example 2 Borrowing from the next highest License Group You add a 3101 Basic Telephone Group 1 device
221. ore information see Connecting a Computer to a Console Port on page 196 5 Status S1 and S2 provide a visual indication of system status See Lights Table 7 for flash pattern information Ext Alert Reserved for future use Paging RJ 11 connector for a 600 Ohm analog paging amplifier MOH Mini jack 3 5 mm mono or stereo that accepts Music On Hold audio maximum 2V peak to peak from the line output of a CD player tape player or other music source NBX IP Telephony Platforms 27 Table 6 V3001R Connectors and LEDs continued 9 Ethernet 10 100 switched Ethernet connection redundant uplink ports Use either Ethernet port to connect to the LAN If the other port is connected it becomes active only when the active port experiences a link failure The ports stay in that state even after the failed port returns to a positive link state Both ports show a positive link status even though only one port at a time is active Typically you would connect each port to a different switch and subnet LNK SPEED a Yellow 10Mbit link a Green 100Mbit link a Off No link ACT a Flashing Green Activity on port a Off No activity Table 7 V3001R System Status LEDs S1 and S2 Explanation S1 S2 Attempting to boot from disk 1 zero Off Flashing Attempting to boot from disk 2 Flashing Off Flash codes for disk problems Unison flashing ma 2 flashes No valid disk system is h
222. ou wrote down The Status column should contain Ready Click the MAC address of the card to view its Channel List 5 Scroll through the channel list to verify that 30 channels appear Use the MAC addresses of the channels to identify the ones associated with the E1 Digital Line Card The MAC addresses of the channels follow in sequential order from the MAC address of the E1 Digital Line Card You can use the E1 Digital Line Card status lights to verify that the E1 card was properly discovered 3C10165C After the Auto Discover process has completed and before you connect the E1 Digital Line Card to the telephone company s E1 line the CF Carrier Fail light should appear solid green 3C10165D After the Auto Discover process has completed and before you connect the E1 Digital Line Card to the telephone company s E1 line the POST Power On Self Test light and the NCP light should both be solid green For a complete description of all the status lights on the front of the E1 card see E1 Digital Line Card on page 39 You are now ready to configure the E1 Digital Line Card See the NBX Administrator s Guide for instructions T1 DIGITAL LINE CARD This chapter tells you how to install a T1 Digital Line Card In the NBX NetSet utility digital line cards are referred to as either cards or boards The following sections describe how to add a T1 Digital Line Card 3C10116C and 3C10116D and how to connect to a T1 s
223. our standard PSTN The NBX Analog Terminal Adapter the ATA port on the NBX V3000 and each port on the NBX Analog Terminal Card may require a telephone connector for use outside North America Contact your 3Com NBX Voice Authorized Partner for information on country specific requirements The NBX Resource Pack includes these localized components m Telephone tones and cadences that match those used by telephone companies in different countries m Localized online user documentation m Localized voice prompts Localized versions of the user portal of the NBX NetSet utility are dependent on the language settings of your browser If the required language is not provided in the voice prompts which you can load and activate using the NBX NetSet utility you can record new Automated Attendant main menu and system wide Time dependent greetings For information on how to modify an Automated Attendant see the Automated Attendant section in Chapter 6 NBX Messaging in the NBX Administrator s Guide Installation Requirements 81 Installation Requirements gt Electrical Requirements IN Environmental Requirements AN Verify that you meet the prerequisites that are detailed in the following sections before you install the NBX system 3Com does not support more than one NBX system on a local area network You can connect NBX systems over a WAN using VTLs or SIP trusted endpoints however installing more than on
224. phone m Use a Category 5 UTP cable with RJ 45 connectors m Connect one end of the Category 5 cable to the computer Ethernet network interface card NIC m Connect the other end of the cable to the Ethernet switch port on the underside of the telephone The Ethernet port is labeled with this icon m Do not use the telephone Ethernet port to connect another 3Com telephone to the system 130 CHAPTER 3 TELEPHONES AND ATTENDANT CONSOLES 3Com Cordless Telephones Connection details for the 3106C and 3107C Cordless Telephones are included in the Cordless Telephone Guide The guide also covers each of the accessories that are shipped with the telephone See Table 29 and the installation notes that follow for installation guidelines Table 29 Cordless Telephone Installation Guidelines Telephone Max range Model ideal conditions 3106C 3C10406A Approximately 915 meters 3 000 ft 3107C 3C10407A Approximately 1 370 meters 4 500 ft Cordless Telephone Installation Notes m Because of radio frequency issues you can install a limited number of cordless telephones in one location In an ideal environment up to 10 cordless phones can be used in the same environment For installations of three or fewer cordless telephones 3Com recommends that you use 3107C Telephones For installations of 3 to 10 cordless telephones 3Com recommends that you use 3106C Telephones a Table 29 shows the t
225. puter that you use to communicate with the NBX NetSet utility Set the computer s IP parameters to these settings a IP address 192 168 1 191 Default gateway 192 168 1 1 m Subnet mask 255 255 255 224 If you connect the LAN to the Internet in the future your Internet service provider gives instructions on how to configure the IP settings of devices on the network You must change the IP settings of the NBX system at that time CAUTION Do not set your computer address to 192 168 1 192 because this IP address is used temporarily during system startup If you use that address for your computer a conflict results and the system may not start properly 104 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Table 21 IP Addressing and the NBX System continued Local IP Environment NBX System Configuration Private IP network no subnets You probably need to change the NBX system IP address to conform with the existing IP addressing scheme You must change the NBX system IP address 192 168 1 190 if that address is already in use on the network or if you are using a different range of addresses Private IP network with subnets You probably need to change the NBX system IP address to conform with the existing address space You must change the NBX system IP address 192 168 1 190 if that address is already in use on the network You must change the NBX System subnet mask 255 255 255 0 if it does not conform to the
226. r Netzsteckdose unterbrochen werden Der Betrieb dieses Ger ts erfolgt unter den SELV Bedingungen Sicherheitskleinstspannung gem IEC 60950 Diese Bedingungen sind nur gegeben wenn auch die an das Ger t angeschlossenen Ger te unter SELV Bedingungen betrieben werden Nur f r Frankreich Diese Einheit kann nicht ber Anschl sse des Typs IT betrieben werden Wenn Sie ber IT Anschl sse verf gen mu die Einheit ber einen geerdeten Trenner mit einem bersetzungsverh ltnis 1 1 mit 230 V 2P T betrieben werden dabei mu der zweite Anschlu punkt die Bezeichnung Neutral tragen Bitte lesen Sie den folgenden Hinweis sorgf ltig durch WARNHINWEIS Wird die Lithiumbatterie falsch ersetzt besteht Explosionsgefahr Die Batterie nach den Empfehlungen des Herstellers durch eine Batterie des gleichen oder eines gleichwertigen Typs ersetzen Verbrauchte Batterien nach den Angaben des Herstellers entsorgen Unpacking and Examining the Components 93 Unpacking and Examining the Components Unpack the system components and examine them Depending on the size and configuration of the system that was ordered there may be multiple chassis and line cards If you have not received all components contact your 3Com NBX Voice Authorized Partner Installing the NBX System Hardware Recording MAC Addresses Before you begin to install the hardware you can perform optional steps a Recording MAC Addresses m Optionally Upgra
227. rading NBX Memory Mounting an NBX Chassis view the MAC address label attached to each card MAC address labels are located on the component side of NBX cards All four ports on a card share one MAC address and they are differentiated by a channel number 1 4 After a card is inserted into a chassis the MAC address is not visible On Analog Line Card 3C10114 which is no longer in production each port has a different MAC address and port addresses are consecutive A label on the card shows the base MAC address which is the address for port 1 The other three ports are incremented versions of the base MAC address The V3000 and V5000 systems can accept a memory upgrade module If your system requires a memory upgrade see the instruction sheet that comes with the memory kit For more information on which NBX features require expanded memory u see Maximum Device Counts and Memory Requirements on page 59 To mount the chassis in an equipment rack or on the wall NBX 100 only you need Two mounting brackets supplied with the Call Processor Four mounting screws supplied with the Call Processor Phillips screwdriver Drill and drill bit wall mount only Level wall mount only 19 in equipment rack for rack mounting only Mounting an NBX Chassis in an Equipment Rack To mount an NBX chassis in an equipment rack Verify that the equipment rack is properly installed and grounded and that the installation area is p
228. range of numbers but sometimes the carrier assigns numbers other than the ones you request You may be able to request that the local telephone carrier pass you a specific number of digits for each incoming telephone call Sometimes the carrier does not offer any choice In either situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the last digits of the telephone numbers the carrier assigns to you do not match the telephone extension numbers you want to use for internal calls You can create entries in your Dial Plan configuration file to translate the incoming numbers into the corresponding extension numbers Example You want to use internal extensions 4000 through 4999 but the local telephone carrier assigns you numbers from 617 555 3500 through 617 555 4499 You can create translator entries in the Dial Plan configuration file to translate an incoming digit sequence such as 3795 into extension number 4295 and a sequence such as 4213 into 4713 The configuration would require several translator entries to handle subsets of the total range A unique set of entries would handle incoming digit sequences from 3500 through 3599 from 3600 through 3699 and each of the other sequences in which the first two digits were unique in the range from 37XX through 44XX If the DDI DID numbers match your internal extensi
229. rd with light pressure remove it and check for obstructions Tighten the left and right screws on the front of the E1 card Wait at least 3 minutes for the Auto Discovery process to complete When you insert the card it runs an initialization sequence and the system recognizes the addition of the card begin to updates its database Allow 3 minutes for both of these processes to complete or longer on a system with many devices If you attach a computer to the CONSOLE port on the E1 card to view the text output from the card you see status messages associated with the initialization of the card See Connecting a Computer to a Console Port in Chapter 11 156 CHAPTER 7 E1 ISDN PRI DIGITAL LINE CARD Verifying an E1 Digital Line Card Using the NBX NetSet Utility Using the Status Lights 1 After the Auto Discover process is completed you can verify that the E1 Digital Line Card has been properly discovered by using the NBX NetSet utility described next and by examining the status light on the Digital Line Card described on page 156 To verify the that the E1 Digital Line Card has been properly discovered you can use the NBX NetSet Utility Log in to the NBX NetSet utility using the administrator username and password 2 Click PSTN Gateway Configuration gt Digital Line Cards 3 Verify that the E1 Digital Line Card appears in the T7 SDN Board List To help identify the board use the E1 board MAC address that y
230. rds and to configure analog ports The NBX system treats a line card port as an extension and assigns a unique extension number to each port You use the Auto Discover feature to detect analog line ports and you define the starting address used by the Auto Discover process in the system dial plan For a 4 digit dial plan the starting address is 7250 For a 3 digit dial plan the default starting address is 750 The Auto Discover process assigns the first unassigned number to the first analog line port Before you install any Analog Line Cards you may want to configure the Outdialing Prefixes For information on this topic see Outdialing Prefix Settings in Chapter 2 of the Administrator s Guide or the Help for Dial Plan gt Configure gt Set Outdial Prefixes Auto Discover Analog Line Cards u A W N To Auto Discover analog line ports Log in to the NBX NetSet utility using the administrator username and password Click System wide Settings gt Auto Discovery Clear all check boxes associated with Auto Discover Enable Auto Discover Other Devices Click Apply 140 CHAPTER 4 ANALOG LINES Inserting an Analog Line Card RB WN When you insert an Analog Line Card into an NBX chassis you may leave the system powered up The Auto Discover process begins as soon as the system detects the new card To insert the Analog Line Card Find the MAC address of the card on the label on the card Record the M
231. red up The Auto Discover process begins as soon as the system senses the new card To insert the BRI ST card into the chassis 1 Write down the MAC address of the BRI ST card Insert the BRI ST card into an available slot on the chassis Slide the card into the chassis until you feel it touch the connectors To seat the BRI ST card into the connectors press firmly on both sides of the front of the card CAUTION If you cannot seat the card with light pressure remove it and check for obstructions and misalignment Tighten the left and right screws on the front of the card to secure it to the chassis Wait at least 3 minutes for the system to discover the card and update the database When you insert the BRI ST Digital Line Card it begins an initialization sequence Also because you enabled Auto Discovery the system recognizes the addition of the card and begins to update its database Allow at least 3 minutes for both of these processes to be completed If you attach a cable to the CONSOLE port on the BRI ST card and use Hyperterminal software to view the text output you can see status 1 messages See Connecting a Computer to a Console Port in Chapter 11 152 CHAPTER 6 BRI ST DIGITAL LINE CARD Verifying a BRI ST Digital Line Card Using the NBX NetSet Utility 1 After you Auto Discover a BRI ST Digital Line Card you can verify that it was properly discovered by using the NBX NetSet utility described nex
232. rent on both disks If one disk fails the second disk takes over without any system interruption The primary disk is already mounted in your V5000 or V3001R chassis The second disk if you purchased one is packaged separately for you to install If you are not installing a second disk with your NBX system you can skip this section and proceed to Powering Your NBX System on page 100 Disk Mirroring is enabled when you install the disk mirroring license key in the NBX NetSet utility The NBX NetSet utility prompts you to reboot the system after you install the license key to activate mirroring To disable mirroring you must remove the mirroring license Always perform a system backup that includes your licenses and voice mail before you make a hardware change Be sure to copy the backup file to a remote location When you install a second drive for disk mirroring the system automatically synchronizes the disks but it is still good practice to perform a data backup before you begin the operation CAUTION To avoid damage to electronic circuits always wear an anti static grounding strap when handling the disk drive or NBX system components When you ground the strap do not ground it to an NBX chassis because the chassis is not grounded until you install it in a properly grounded setting To check the status of the disk system 1 Login to the NBX NetSet utility as administrator 2 Click Reports gt System Data 3 Scroll to
233. rge Battery pack duration Up to 7 hours talk time up to 5 days standby 3107C Cordless The 3Com 3107C Cordless Telephone is a high performance 900MHz Telephone narrow band FM device Table 65 3107C Cordless Telephone Specifications Compliance FCC Class B device RF Characteristics Frequency 902 905 MHz and 925 928 MHz Bandwidth 30KHz Transmit Power 4mW approx Method Narrow Band FM Base station Dimensions 108 mm 4 1 4 in x 57 1 mm 2 1 4 in x 193 5 mm 7 5 8 in Weight 334 5 gm 11 8 oz Handset 50 8 mm 2 in x 139 7 mm 5 1 2 in x 31 75 mm 1 1 4 in without antenna 147 4 gm 5 2 oz with battery Desktop Charger Dimensions 82 55 mm 3 1 4 in x 55 mm 2 1 6 in x 89 mm 3 1 2 in Weight 70 9 gm 2 5 oz Battery Type 3 6V 750mAh nickel metal hydride rechargeable Battery pack charging time 5 6 hours max to full charge Battery pack duration Up to 7 hours talk time up to 5 days standby 3103 Managers Telephone 219 3103 Managers The 3Com 3103 Managers Telephone 3C10403B is a multi line Telephone PoE compatible device with a large display panel and two switched 10 100 1000 uplink ports Table 66 3103 Manager Telephone Specifications Compliance FCC Class A device Power 10W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 non condensing Weight 1210 gm 2 Ib 9 oz Dimensions 28 6 x 20 3 x 6 4 c
234. rior to installing the ATA to identify it in the list The MAC address on the ATA and the MAC address displayed in the list on the ATA tab should be identical Use the status lights on an ATA to help verify that the ATA has been properly discovered a For information on the status light of the ATA port of an NBX V3000 see page 22 a For information on the status light of the ATA 3C 104008 see page 51 BRI ST DIGITAL LINE CARD This chapter tells you how to install and verify the installation of the optional ISDN BRI ST Basic Rate Interface Digital Line Card For information about installing the system hardware components see Chapter 2 The following sections describe how to add and configure a BRI ST Digital Line Card to handle four BRI spans using the ST interface In this section and in the NBX NetSet utility digital line cards are referred to as cards and boards This section covers the following topics a Adding a BRI ST Digital Line Card a Verifying a BRI ST Digital Line Card Before you install any BRI ST Digital Line Cards you may want to configure the Outdialing Prefix settings For information on this topic see the Outdialing Prefix Settings section in Chapter 2 Dial Plan in the NBX Administrator s Guide or the Help Dial Plan gt Configure gt Set Out Dial Prefixes 150 CHAPTER 6 BRI ST DIGITAL LINE CARD Adding a BRI ST Digital Line Card Preparing the NBX System for BRI Cards Orderi
235. ront panel of the V5000 and Table 8 describes each front panel connector and status light Figure 4 V5000 Connectors and LEDs 1 2 3 4 5 6 7 8 9 101112 13 14 15 A a NBX Call Processor Nr PN o External USB Com 1 Com2 Ethernet2 1 MOH Paging Alert 3com Ss OsiA Oo SuperStack 3 NBX Table 8 V5000 Connectors and LEDs 1 KYBD Reserved for future use 2 Mouse Reserved for future use 3 Video Reserved for future use 4 Disk Drive Shipped with the primary drive installed on the left Tray 5 USB Reserved for future use NBX IP Telephony Platforms 29 Table 8 V5000 Connectors and LEDs continued 6 COM1 DB 9 connector that provides an RS 232 DCE TTY terminal connection for access to system CLI commands and status messages For information on how to connect to the NBX system using the Console connector see Connecting a Computer to a Console Port on page 196 COM2 Reserved for future use Ethernet 1 10 100 switched Ethernet connection redundant uplink port Use Ethernet 1 port to connect to the LAN Ethernet 2 port is normally inactive and becomes active only port 1 experiences a link failure Both ports show a positive link status even though only one port at a time is active Typically you would connect each port to a different switch and subnet Network Status LEDs Three LEDs for each of the 2 Ethernet ports indicate port St
236. roperly ventilated Attach the two mounting brackets securely to the sides of the NBX chassis NBX 100 chassis shown in Figure 26 using the upper and Installing the NBX System Hardware 95 lower holes in each of the brackets and the two holes near the front of the chassis See Figure 26 Figure 26 Attaching Rack Mounting Brackets to the NBX 100 Chassis 11 M 000000 B Install one screw into each vertical rail of the rack Leave a space of at least 6 5 cm 2 5 in between this location and any other equipment in the rack Do not tighten the screws Thread them just far enough so that they are secure The slots on the bottom of the Call Processor chassis mounting brackets slip onto these screws Lift the chassis and slip the keyed slots of the mounting brackets onto the two screws you installed in Step 1 Hold the chassis in place and install a mounting screw in the top keyed slot of each bracket Tighten all four screws securely Mounting an NBX 100 Chassis on a Wall To mount the NBX 100 system chassis on a wall Before you wall mount a chassis prepare an area by attaching a suitable mounting surface securely to the wall studs For effective cooling air flow 96 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS do not mount multiple chassis side by side If you do one chassis draws in warm air from the other limiting the
237. s T ion that alerts you to potential loss of data tial damage to an application device Caution Informat IN or poten system or network Warning Informat AN on ion that alerts you to potential personal International Table 3 lists the United States and international equivalents of some of Terminology the specialized terms used in the N Table 3 International Terminology BX documentation Term used in U S Term used outside the U S Toll restrictions Call barring Pound key Hash key CO central office Telephone Exchange Toll free Free phone Analog Line Card Analog Trunk Line Interface Module Your Comments on the Technical Documentation 19 Your Comments on the Technical Documentation gt Your suggestions are important to us They help us to make the NBX documentation more useful to you Send comments about this guide or any of the 3Com NBX documentation and Help systems to Voice TechComm Comments 3com com Include the following information with your comments m Document title m Document part number found on the front page m Page number a Your name and organization optional Example NBX Installation Guide Part Number 900 0212 01AB Page 20 As always address all questions regarding the NBX hardware and software to your 3Com NBX Voice Authorized Partner 20 ABOUT THIS GUIDE gt gt INTRODUCTION This chapter describes the NBX s
238. s Speaker Phone Legacy Link Handset 16 192 12 cards Yes Gateway card 16 port card NBX Analog 4 200 No Terminal Card ATC 4 port card 50 cards 70 CHAPTER 1 INTRODUCTION Table 16 Detailed Device Limits NBX100 continued Per Unit Device Count NBX 100 Device or Site Device application Toward Total System System License Description Count Maximum Required NBX Analog 1 200 No Terminal Adapter ATA NBX Analog Line 4 per card 100 ports 25 No Card cards NBX T1 Card 24 per card 72 channels No DS1 3 cards NBX T1 Card 23 per card 69 channels 3 No ISDN PRI cards NBX E1 Card 30 per card 90 channels No ISDN PRI 3 cards NBX ISDN BRI ST 8 per card 96 channels No card 12 cards System Architecture Attributes Virtual Tie Lines None 8 Yes Account Codes None 5000 5000 An NBX 100 system cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Performance on page 57 Application and Call Processing Attributes Auto Attendants None 100 No The 3 digit dial plan might not provide enough extensions to support 100 Auto Attendants Voice Mail Ports None 12 Yes above 4 ports Voice Mailboxes None 200 Covered by total system device license Phantom Mailboxes None 150 No An NBX 100 system cannot always provide acceptable performance if you confi
239. s topic m The license requirements for some hardware and software A V3000 V3001R or V5000 system operating in SIP mode has further device limit considerations The NBX 100 does not support SIP mode operations For more information see the NBX Administrator s Guide What Counts Toward the Total Device Limit NBX systems count many physical devices and certain software applications as devices toward the total device limit a Physical Devices Each 3Com Telephone each Analog Terminal Adapter each channel on a Digital Line Card and each port on an Analog Line Card counts as one device Physical device limits are listed in Table 13 a Software Devices Each NBX Media Driver port counts as one device Each installation client of the pcXset Soft Telephone application counts as one device What Does NOT Count Toward the Total Device Limit The NBX systems do not count most applications toward the total device limit although some may be governed by license limits Examples NBX Messaging voice mail ports and automated attendant ports Call Park zones and System Speed Dials Individual Device Limits Features and System Performance Licensed Device Limits NBX Licensing 57 Certain individual device types are limited to a maximum per system because of internal product rules For example the NBX Analog Line Card has 4 ports Although each of these ports counts as a device the NBX system architecture limits the
240. s 149 E1 Digital Line Cards 153 242 INDEX installation questions 82 unpacking 93 NBX V3000 MAC address 93 nbxlpConfig 196 nbxlpConfig setting IP information 197 NCP E1 status light 42 T1 status light 38 Network Address Port Translation 138 190 Network Jack PoE 110 125 Nortel Norstar 163 O obtaining technical support 234 online problem solving 233 overloading 138 190 P paging connector 32 118 205 external amplifier for 205 PBX mode description 115 pcXset system requirements 55 performance issues and features 57 PFT connector V3000 23 PoE 83 adapter for non PE phones 110 125 powering an attendant console 134 powering non PE phones 110 125 powering PE telephones 110 125 147 PoE power rating 3100 219 3101 215 3102 213 3103 219 3105 216 ATA 208 port mapping 191 port range forwarding 191 ports UDP 191 POST E1 status light 41 T1 status light 37 POTS Plain Old Telephone Service 84 POTS Status ATA LEDs 51 power brick for telephones part number 125 Power Fail Transfer PFT port Analog Line Card 106 international support 80 Power over Ethernet 83 125 powering an attendant console 134 powering non PE phones 110 125 powering PE telephones 110 125 147 private IP network 104 product documentation 17 product registration 233 234 Professional Services from 3Com 234 purchasing license keys 234 purchasing software upgrades 234 R rack mounting NBX 100 Call Processor 95 NBX ch
241. s 59 Device Licenses 72 Group Device Licenses 73 Dynamic License Assignment 74 Upgrading Device Licenses from R4 X 76 Rebooting to R4 X 76 INSTALLING SYSTEM HARDWARE COMPONENTS Introduction 80 International Feature Support 80 Power Fail Transfer 80 Analog Terminal Connectors 80 Language Support 80 Installation Requirements 81 Electrical Requirements 81 Environmental Requirements 81 Physical Requirements 82 Local Telephone Service 82 Installation Questions 82 Who Should Install the NBX System 82 Does the Telephone Company Need to Be Involved 83 Is Any Additional Equipment Required 83 What External Devices Can Connect to an NBX System 83 What Effect Does an NBX System Have onaLAN 84 Before You Begin Installation 85 Required and Recommended Tools and Equipment 86 Important Safety Information 86 Lithium Battery Safety 89 Consignes Importantes de Securite 89 Batterie au lithium 91 Wichtige Sicherheitsinformationen 91 Lithiumbatterie 92 Unpacking and Examining the Components 93 Installing the NBX System Hardware 93 Recording MAC Addresses 93 11 Optionally Upgrading NBX Memory 94 Mounting an NBX Chassis 94 Installing a Disk Mirroring Kit 97 Powering Your NBX System 100 Configuring NBX System Networking 101 Establishing IP Connectivity 101 Modifying Default IP Settings 101 Configuring the NBX System IP Address 104 Establishing LAN Connections 104 Test Connectivity 105 Set NBX System wide Preferences 105 Connecting Card
242. s a un personnel qualifi a L unit ne devrait pas etre branch e a une prise de courant alternatif C A sous aucun pr texte sans un branchement mise a la terre protectrice mise a la masse m Vous devez raccorder cette unit a une sortie mise a la terre protec trice mise a la masse afin de respecter les normes internationales de s curit et les normes de compatibilit lectromagn tique Cordon lectrique Pour les pays europ ens consultez le tableau 9 et utilisez les informa 90 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS tions sur le cordon d alimentation pour Europe si votre pays ne figure pas dans la liste Pour les pays noneurop ens utilisez obligatoirement un cordon d alimentation conforme aux normes nationales pertinentes au couplage d appareils et aux types de c blages Table 19 Cordon Electrique Pays ou Region Details du Cordon Electrique Europe La prise secteur doit tre conforme aux normes CEE 7 7 SCHUKO m Le cordon secteur doit porter la mention lt HAR gt ou lt BASEC gt et doit tre de type HO3VVF3GO 75 minimum Royaume Uni m La prise secteur doit tre conforme aux normes BS1363 tripolaire 13 amp et amp quipee d un fusible 5A a conformit BS1362 m Le cordon secteur doit porter la mention lt HAR gt ou lt BASEC gt et doit tre de type HO3VVF3GO 75 minimum Italie m La prise secteur doit tre conforme aux normes CEI23 16 VII m Le cordon secteur d
243. s and Devices 105 Connecting Analog Line Cards 105 Connecting Digital Line Cards 106 Connecting Analog Terminal Cards 107 Connecting an Analog Terminal Adapter 107 Selecting Regional Software and Components 110 Installing Regional Software and Components 111 Using Auto Discover for Initial System Configuration 112 Initial System Configuration 113 Disabling the Auto Discover Feature 114 NBX System Operating Modes 115 Reassigning Extensions and Setting Line Card Port Options 116 Connecting Telephone Lines 117 Adding External Hardware 117 Connecting a Music on Hold MOH Input Device 118 Connecting a Paging Amplifier 118 Configuring Routing Devices 118 TELEPHONES AND ATTENDANT CONSOLES Adding Telephones 121 Auto Discover Telephones 121 Manually Configure Telephones 124 Connecting Power to the Telephone 124 Connecting the Telephone to the LAN 126 3Com Cordless Telephones 130 3Com Entry Telephones 131 Verifying Telephone Installation 132 Adding a 3Com Attendant Console 133 Connecting Power to the Attendant Console 133 Using a Powered Ethernet Cable to Power an Attendant Console 133 Connecting the Attendant Console to the Network 135 Using Auto Discover for an Attendant Console 135 Associating an Attendant Console with a Specific Telephone 136 Verifying Extension Assignments on an Attendant Console 137 Attendant Console Labels 137 Adding a Remote Telephone 138 ANALOG LINES Auto Discover Analog Line Cards 139 Inserting an Analog L
244. s equipped with a lock so you might need to unlock the tray Unscrew the two knurl nuts on either side of the disk tray and then pull the tray forward Unpack the second disk drive and install it in the open slot of the disk tray 6 Connect the ribbon cable and power connector correctly 7 Re insert the disk drive tray and tighten the locking nuts 8 Connect power to the system Disk synchronization begins automatically and finishes in approximately 60 to 90 minutes depending on the amount of information on disk 1 that must be mirrored on disk 2 The status lights on the front of the V5000 indicate disk status For detailed information see V5000 System Status LEDs on page 29 AN AN Installing the NBX System Hardware 99 V3001R Disk Mirroring To install an additional disk drive for disk mirroring on a V3001R If you have not already done so login to the NBX NetSet utility as administrator and perform a data backup CAUTION V3001R disk drives are not hot swappable To avoid potential loss of data you must shut down the system software and turn off the power to the V3001R before you add or remove a disk drive Add the disk mirroring license Licensing and Upgrades gt Licenses and then shut down the system software System Maintenance gt Reboot Shutdown Remove the face panel from the front of the V3001R by placing a flat blade screwdriver into the slot at each edge of the beveled front panel surface then
245. s running The test runs approximately 5 seconds after you apply power to the board After 5 seconds Off indicates that the POST test failed Green POST test completed successfully DCH D channel status of an ISDN PRI connection Off No E1 or E1 PRI line is attached Green Card is configured for ISDN PRI operation and an active PRI connection has been established Amber The D channel has not yet been established It can take several seconds after the card has completed its power up tests for the card to establish a connection with the PRI trunk If the DCH light goes to amber after the connection has been established it can mean that an active control channel connection through the PRI line has been lost DNLD Download Flash The card is downloading software from the NCP Green The download is complete or the Power On Self Test POST is running Amber The download was interrupted before it was completed On aLAN the download process is completed quickly If the download from NCP to digital line card must travel a routed network path the download may take a few minutes If the DNLD light remains amber it can indicate a severely congested network or a hardware problem with the card CALL Call audio traffic Off No audio traffic on the T1 link Flashing Audio traffic is present CARD Card Software Status 42 CHAPTER 1 INTRODUCTION Green The card has finished downl
246. se a The IP address of the NCP The telephone then stops searching for a DHCP sever If a telephone is on a different subnet than the NCP and a DHCP server provides IP settings to the telephone the telephone cannot communicate with the NCP until it has the NCP IP address There are two methods of providing the NCP IP address to the telephone a Manually configure the NCP IP address into the telephone using the telephone LUI utility See Manually Configuring Telephone IP Settings on page 185 m Provide the IP address to the telephone using DHCP option 184 For an example of how to configure option 184 on a DHCP server see gt Configuring Analog Line Card Port IP Settings Configuring T1 E1 and BRI Channel IP Settings Configuring IP Telephony 187 Appendix C Configuring Option 184 on a Windows 2000 DHCP Server in the NBX Administrator s Guide The methods for configuring special options vary depending on the DHCP server and the example in the NBX Administrator s Guide may not apply directly to your DHCP server For assistance contact your network administrator the vendor of the DHCP server or a qualified 3Com service representative Typically your analog line card ports reside on the same subnetwork as the NCP If you use IP On the Fly or if you use Standard IP with DHCP IP configuration is automatic Verify that your server has enough addresses However if you are using Standard IP without DHCP
247. serial cable 9 pin male to 9 pin female connect the male end of the cable to the female connector COM1 or CONSOLE on the front panel of the board Connect the female end of the cable to an available serial port on the computer 3 Start the terminal emulation software and create a new connection Servicing the Network Call Processor Battery 197 4 Configure the connection to use the serial port to which you connected the cable and to use the settings in Table 38 Table 38 Terminal Emulation Program Properties Property Value Emulation VT100 Baud Rate 9600 Data bits 8 Parity None Stop bits 1 Flow control None All messages that associated with the board for example the initialization process appear in the terminal emulation window CLI Commands The command nbxIpconfig provides a simple way to set the static IP address settings required by the NCP and other NBX devices For any other purpose 3Com recommends that you use the command line interface only under the direction of an authorized service technician Servicing the Network Call Processor Battery A If you lose the system date and time when you reboot an NBX system it could mean that the NCP battery must be replaced The battery is not a user serviceable item If you suspect a problem with the battery contact your 3Com Technical Support representative WARNING There is a danger of explosion if the battery is incorrectly replaced Rep
248. setting up Auto Attendants and voice mailboxes Default prompts for configurable voice messages Users and administrators can record these messages and substitute their recorded messages for the default versions Tones and cadences Localized User Help for the NBX NetSet utility gt Installing Regional Software and Components 1 3 gt Selecting Regional Software and Components 111 m Localized NBX Telephone Guides and Quick Reference Guides which are accessed from the NBX NetSet utility and the Resource Pack NBX 6 0 and higher includes a localized NetSet utility interface for telephone users The localized NetSet interface is set by the host computer s browser language setting When you access the NBX NetSet utility for the first time you can select and download the regional language software and components Log in to the NBX NetSet utility using the administrator username and password and then click Country Settings gt Install Regional Software For a description of the status values for each listed region see Table 23 Select Install and then either browse to the install folder on the NBX Resource Pack and select the language taz file that you want or type the path in the text box Click Upgrade After you install the regional software and components you must enable the language That is you must make your preferred language the current language on the NBX system For more information see the NBX Adm
249. severely congested network or a hardware problem with the T1 card CALL Call audio traffic Off No audio traffic on the T1 link Flashing Audio traffic is present CARD Card Software Status Green The card has finished downloading software from the NCP and all software processes have started successfully Amber A problem with one or more of the software processes running on the card The card automatically reboots itself if it detects a problem with any of its software processes DSP Reserved for future use NCP Network Call Processor Amber The card is trying to establish contact with an NCP AN E1 Digital Line Card gt NBX Cards and Devices 39 Green The card has established contact with an NCP a LNK Ethernet link Green The 10 100 Uplink port is connected to a 10Mb or to a 10 100 Mb hub or switch Red The 10 100 Uplink port is connected to a 100 Mb hub or switch Off There is no connection to the 10 100 Uplink port a ACT Ethernet activity Rapid blink Data is passing into or out of the T1 card through the 10 100 Uplink port 10 100 Uplink This RJ 45 Ethernet connector connects the T1 card to an external LAN hub or switch You can use this connector to isolate T1 traffic If the T1 Digital Line Card is used in a V5000 Gateway Chassis do not use this connector because the chassis has an Ethernet connector to connect the chassis to the LAN m Con
250. sfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The user should be aware that compliance with the above conditions might not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate NOTICE The Ringer Equivalency Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalency numbers of all devices does not exceed 5 Important Read
251. sic ca speci Euro for circu Descripti Euro for circu mentation Conformance Statement Sept Imple ica Euro for circu and Test Purposes specifi tion June 1996 it mode basic ca it mode basic ca it mode basic ca N ETS 300 403 2 N ETS 300 403 4 contro contro on Language diagrams Nov 1995 N ETS 300 403 3 contro contro ca SDN DSS1 Signa except Annex SDN DSS1 Signa SDN DSS1 Signa SDN DSS1 Signa ing Part 1 Protoc His ing Part 2 Specifi Part 3 Protoc ing Oo ing Ne o 1 e e work Layer not supported work Layer cation and work Layer 996 e work Layer Part 4 Test Suite Structure ion for the user Jan 1997 210 APPENDIX A SPECIFICATIONS Table 51 3C10164D ST BRI ST Digital Line Card Specifications continued Supports Trunk Side TE at S T interface Supports Line Coding as pseudo ternary Supports distance between NT and TE as 1000m Supports Voice G3 FAX on either B1 or B2 Compliant with Telecom Italia NET3 CTR3 compliant without splitting bearer channels Compliant with TBR 3 Integrated Services Digital Network ISDN Attachment requirements for terminal equipment to connect to an ISDN using ISDN basic access November 1995 NBX E1 and T1 The E1 and T1 Digital Line Cards enable you to connect an E1 or T1 line Digital Line Cards to an NBX system Table 52 3C101
252. sole This DB 9 connector provides an RS 232 DCE TTY terminal connection for maintenance access CAUTION This equipment does not operate when the main power fails The E1 Digital Line Card provides E1 connectivity using the ISDN PRI protocol It carries data at a rate of 2 048 Mbps and can carry 32 channels each with 64 Kbps Thirty of these channels are available for calls Like the T1 ISDN PRI Card the E1 PRI Card supports PRI software features such as DID 3C10165D includes an onboard CSU The 3C10165D can provide CSU performance statistics can be enabled for loopback testing and can be configured as a remote device that communicates with its NCP over a routed network ISDN PRI services require specific circuit provisioning which you must obtain before using this card See Appendix B for more information 40 CHAPTER 1 INTRODUCTION Figure 12 E1 Digital Line Card 3C10165C bd CF 10BT UPLINK CONSOLE m RA E1 o l i L Nomina 30101650 3Com NBX Digital Line Card LB MDI X N Figure 13 E1 Digital Line Card 3C10165D U 10 100 UPLINK CONSOLE co DCH CALL DSP L amp N C TET kof P EI s A 36101650 3Com NBX Digital Line Card POST DNLD CARD NCP Each 3C10165C E1 card has the following lights and connectors a E41 This RJ 48C connector makes a connection to an ISDN interface channel service unit data service unit CSU DSU m Status Lights T
253. st register your product at http eSupport 3com com When you contact 3Com for assistance please have the following information ready m Product model name part number and serial number a A list of system hardware and software including revision level m Diagnostic error messages a Details about recent configuration changes if applicable To send a product directly to 3Com for repair you must first obtain a return materials authorization number RMA Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened at the sender s expense If your product is registered and under warranty you can obtain an RMA number online at_http eSupport 3com com First time users must apply for a user name and password Telephone numbers are correct at the time of publication Find a current directory of 3Com resources by region at http csoweb4 3com com contactus Telephone Number Country Telephone Number Asia Pacific Rim Telephone Technical Support and Repair Australia Hong Kong India Indonesia Japan Malaysia New Zealand 1 800 678 515 Pakistan 61 2 9937 5083 800 933 486 Philippines 1235 61 266 2602 or 61 2 9424 5179 or 1800 1 888 9469 000800 650 1111 P R of China 800 810 3033 001 803 61009 Singapore 800 6161 463 00531 616 439 or S Korea 080 333 3308 03 3507 5984 Taiwan 00801 611 261 1800 801 777 Thailand 001 800 611 2000
254. supply power to the ATA using an AC power adapter and then also supply power on the Ethernet cable the ATA uses the Ethernet power source If you supply power to the ATA over the Ethernet cable and then also connect the AC power adapter the ATA continues to use the Ethernet cable power source If you connect both power sources to the ATA and later remove the Ethernet cable the ATA switches to use the AC power adapter Table 22 Connecting Power to an NBX Analog Terminal Adapter Power NBX ATA Connection Details Source Model AC power 3C10400B Any NBX ATA can accept power from an AC power adapter Use the power adapter 3C10120B adapter that comes with your ATA On all NBX devices the power connector is labeled with the DC power symbol 110 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Table 22 Connecting Power to an NBX Analog Terminal Adapter continued Power NBX ATA Connection Details Source Model Power over 3C10400B Connect the powered Ethernet cable directly to the telephone s Ethernet Ethernet connector No separate power connection is required IEEE 802 32 37707208 Devices that predate th f standard can b power source evices that predate the 802 3a standard can be LS powered by an 802 3af compliant power supply with the use of the 3Com Network Jack to NBX Phone Power rh S Module 3CNJVOIPMOD NBX which is amp 802 3af compliant The module removes power from a 3CNJVOIPMOD NBX powered Ethernet cable
255. t or by viewing the card s status lights which is described later To verify that the BRI ST card has been properly discovered Log in to the NBX NetSet utility using the administrator username and password 2 Click the Click PSTN Gateway Configuration gt Digital Line Cards 3 Examine the list of Digital Line Cards to find the BRI ST board with the correct MAC address The Type column should contain BR and the Status column should contain Ready Click the MAC address for the card to open the Modify page 5 In the Channel List click each entry to view that channel s status and verify that the each channel has an extension number Verify that the Status column contains Ready for each channel You can also use the status lights on the front of the card to verify that a BRI ST Digital Line Card has been properly discovered See page 43 for details about BRI ST card status lights You are now ready to configure the ISDN BRI ST Digital Line Card See Chapter 3 Device Configuration in the NBX Administrator s Guide E1 ISDN PRI DIGITAL LINE CARD This section describes how to add an E1 Digital Line Card and how to connect to an E1 service provided by the local telephone company In the NBX NetSet utility digital line cards are referred to as either cards or boards For information about installing system hardware see Chapter 2 This section covers the following topics a Adding an E1 Digital Line Card a Verifying
256. t Only qualified 3Com service personne should use the serial diagnostic port The Analog Terminal Adapter has these lights and connectors a Power Light The light below the icon for power indicates that the ATA is receiving power m POTS Status Lights S1 2 3 The POTS Plain Old Telephone Service status lights indicate the status of the Analog Port S3 is on when the analog device is in use S2 blinks briefly every 10 seconds when an analog device is connected to the ATA If no analog telephone is connected S2 is always off S1 is reserved for future use PC Link Light On indicates that there is an external network device connected to the ATA a LAN Link Light On indicates that the ATA is connected to the network 10101 Serial port for diagnostics a POTS A connection for an analog telephone or fax machine m PC A connection for a network device m LAN A connection to the network 52 CHAPTER 1 INTRODUCTION 3Com Telephones 3Com Telephones provide the familiar features of a business telephone and extra features such as one touch access to voice mail Table 12 gives a short summary of each 3Com telephone and lists the NBX system software and the type of license required to support each telephone Table 12 3Com Telephones Telephone Model Part Number Minimum System License Software Required Group 3103 Manager s Telephone A Gigabit Ethernet capable phone with a large s
257. t Console you can use the NBX LabelMaker utility to create printed labels You can associate any 3Com telephone with an attendant console However if you use a 3Com 3103 Manager s Telephone you cannot map a CO line directly to a button on the Attendant Console and the Attendant Console will not support Bridged Station Appearances Verifying Extension Assignments on an Attendant Console Attendant Console Labels Adding a 3Com Attendant Console 137 To associate an Attendant Console with a specific telephone Login to the NBX NetSet utility as administrator and click Telephone Configuration gt Attendant Console Click the extension number of an Attendant Console in the list to open the Modify page and then select a telephone from the list After you Auto Discover an Attendant Console you can verify which telephone extensions have been mapped to the Attendant Console buttons To verify the extension assignments Login to the NBX NetSet utility as administrator and click Telephone Configuration gt Attendant Console Click the extension number of an Attendant Console in the list to open the Modify page Make sure the correct extension is selected and then and then click the Button Mapping tab For more about button mappings on an Attendant Console see Chapter 3 Device Configuration in the NBX Administrator s Guide You can create and print Attendant Console labels using the NBX LabelMaker utility To download
258. t LEDs stop flashing For detailed 10 11 12 13 14 gt Removing a Card information about the meaning of LED sequences see page 46 Check that the OK LED is flashing If this LED is not lit refer to Troubleshooting Legacy Link Card Installation on page 174 Connect the RJ21x 50 way extension line connector to the Gateway front panel The other end of the RJ21x connector must be connected to a punch down block The handsets will then terminate on this block For North American wiring details see Line Connector RJ2 1x Wiring for North America on page 175 Connect the external power supply output lead to the 48V power supply 6 pin DIN connector on the front of the card Connect the power input lead of the external power supply to the AC supply Switch on the power to the external power supply Check that the __ card DC power LED is lit If this LED is unlit refer to page 174 Replace any cover plates over unused chassis slots The Legacy Link Card itself does not appear in device lists in the NBX NetSet utility however the teleohones will appear after they have been added to the system by the Auto Discover feature To remove a 3Com Legacy Link Card from an NBX system wear an anti static wrist strap and follow the reverse procedure to that used to install the card 170 CHAPTER 9 3COM LEGACY LINK CARDS Configuring a Legacy Link Card RB W N ul There is no configuratio
259. t install the NBX system in an area that is exposed to strong electromagnetic fields dust smoke or airborne debris 8 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Physical Requirements Local Telephone Service a Verify that the installation site has sufficient cooling and air circulation to maintain ambient temperatures from O C through 40 C 32 F through 104 F and a humidity range of 5 to 85 noncondensing When you install an NBX system verify that the installation site meets these physical requirements m The NBX system should be installed in a secure area Telephone service and voice messaging are crucial business services Protect them from tampering or accidental interference m To rack mount an NBX system use a standard 486 mm 19 in equipment rack properly installed and grounded according to the manufacturer s instructions a Allow at least 8 cm 3 in of space on either side of the NBX chassis for proper ventilation Before you install the NBX system be sure that the installation site meets the following local telephone service requirements a The local telephone company has installed local telephone lines and assigned telephone numbers m f necessary you have extended the wires from a centrally located telephone interface panel to the installation site m Each analog telephone line has dial tone CAUTION 3Com strongly recommends that you use UL listed surge suppression devices on all lo
260. tailed information about adding telephones See the SIP chapter of the NBX Administrator s Guide for information about adding SIP devices This chapter covers these topics a Introduction a International Feature Support a Installation Requirements a Installation Questions Before You Begin Installation a Important Safety Information m Unpacking and Examining the Components a Installing the NBX System Hardware Configuring NBX System Networking a Connecting Cards and Devices a Selecting Regional Software and Components a Using Auto Discover for Initial System Configuration m Connecting Telephone Lines a Adding External Hardware Configuring Routing Devices 80 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Introduction This guide uses the following definitions for administrators users and callers on the NBX system a Administrator The person responsible for managing and maintaining the NBX system a User A person with user login privileges for a telephone extension a Caller A person calling into the system International Feature Support Power Fail Transfer IN Analog Terminal Connectors Language Support For international users the following features and devices warrant special attention For the Power Fail Transfer PFT feature is available only in North America CAUTION You should have access to a mobile or analog telephone that is connected to y
261. tandalone device that converts 3C10400B R6 0 a 10 100 Ethernet connection into R5 0 24 or higher an analog station port FXS for industry standard analog phones or similar devices Notes For more information on device licenses see Group Device Licenses on page 73 As of July 1 2006 all 3Com devices put into the market within the European Union meet the requirements of the Reduction of Hazardous Substances Directive EU Directive 2002 95 EG ROHS The 3100 Entry Telephone does not include a switch port The 3100 Entry Telephone does not support external TAPI applications NBX systems also support legacy 3Com telephones 2101 Basic Telephones 1102 2102 and 2102 IR Business Telephones and 1105 Attendant Consoles The 1102 2102 amp 2102 B and PE models are supported on a SIP mode NBX system The 3108 Wireless Telephone is supported only on NBX systems running in SIP mode CAUTION To avoid damage to the 3Com telephone do not connect a 3Com telephone or Attendant Console directly to a standard telephone line Although the RJ 11 connector for a traditional telephone fits into the 3Com telephone s RJ 45 jack the electrical interfaces are not compatible and the telephone will not work 3Com works with third party suppliers to provide a range of devices and software applications that are compatible with NBX systems For more information on third party offerings see your 3Com NBX Voice Authorized Partner Optional S
262. te port When you are finished a The four original extensions 7258 through 7261 are assigned to the line card ports in the same order as the MAC addresses or port numbers m The unused extension 7269 is again unused Connecting Telephone Lines After you have installed and configured the system for initial startup connect the telephone company lines to the analog line ports so that you can start receiving outside calls Adding External Hardware External devices connect to the front of the NBX system See What External Devices Can Connect to an NBX System on page 83 118 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS Connecting a Use a patch cord with phono type connectors stereo or mono to Music on Hold MOH connect line level audio from any audio device that has a line out jack to Input Device the MOH jack on the front of the NCP The audio input should be max 2V peak to peak Adjusting Music on Hold MOH Volume The NBX 100 and V5000 have an external control for adjusting the MOH volume For a V3000 or V3001R system use the volume control on the external MOH device To adjust the volume of music on hold on an NBX 100 or V5000 1 Use a nonferrous plastic or aluminum adjustment tool to adjust the volume control on the front of the Call Processor to about mid range 2 Use a 3Com Telephone to call another extension and have the person put you on hold 3 While listening to the music adjust the v
263. tem has been updated to 3C10600B It includes a new front panel and updated internal components The function and the layout of the front panel connectors and LEDs is the same for both models Figure 1 V3000 Analog Connectors and LEDs 12 34 5 6 7 8 9 10 11 12 m ANALOG LINE PORTS FX0 DISK EXT ALERT PAGING CONSOLE ETHERNET FXS ACT CAN a r r E i Bi SeA ne o PWR STATUS NBX 3000 Analog Table 4 3000 Analog Connectors and LEDs 1 Status DISK ACT Disk activity Flashing indicates disk activity Habe PWR STATUS a Blinking green System is booting a Blinking red System boot has failed a Solid green System is operational Ext Alert Reserved for future use 3 Paging RJ 11 connector for a 600 Ohm analog paging amplifier 4 MOH Mini jack 3 5 mm mono or stereo that accepts Music On Hold audio maximum 2V peak to peak from the line output of a CD player tape player or other music source 5 Console DB 9 connector that provides an RS 232 DCE TTY terminal connection for access to CLI commands and status See also Connecting a Computer to a Console Port on page 196 NBX IP Telephony Platforms 23 Table 4 3000 Analog Connectors and LEDs continued 6 Status Lights Status lights 1 bottom and S2 top show boot status S1 and S2 flash alternately A file system check FSCK is running due to previous improper system shutdown Do not turn off the system un
264. tendant Console 53 BRI ST Digital Line Card 43 E1 Digital Line Card 39 Hub Card 45 NBX 6 Slot Chassis 31 T1 Digital Line Card 36 Uplink Card 45 I IEEE 802 3af 83 incoming calls DDI MSN for BRI ST 150 DDI MSN for E1 154 DID 159 168 input voltage MOH NBX 100 32 MOH V3000 Analog 22 MOH V3000 BRI 25 MOH V3001R 26 MOH V5000 29 installation guidelines cordless telephones 130 131 installation requirements electrical 81 environmental 81 physical 82 internal backplane 31 internet support 234 IP configuring IP On the Fly addresses 184 configuring line card port settings 187 connectivity requirements for NBX NetSet utility 101 NBX default settings 103 operating modes 183 telephone settings configuring automatically 186 configuring with NBX NetSet utility 185 provided by the Call Processor 186 IP address assigning to digital line cards 188 providing Call Processor IP address to devices 182 IP configuration CLI 197 IP Precedence 85 IP ToS 85 ISDN remote telephone connection 189 ISDN Integrated Services Digital Network 83 ISDN PRI signaling E911 connectivity 157 ISDN router filtering multicasts 118 K Keyset mode description 115 Knowledgebase 233 L LEDs Analog Line Card 35 Analog Terminal Card 46 BRI ST Digital Line Card 43 44 call processor NBX 100 32 V3000 22 24 V3001R 26 V5000 28 E1 Digital Line Card 40 Hub Card 45 Single Port Analog Terminal Adapter ATA 51 T1 Digital Line Card 37 41 Upli
265. tes m Legacy Link Cards require NBX system software version R4 1 6 or higher 166 CHAPTER 9 3COM LEGACY LINK CARDS a You must install a license on your NBX system before the system will recognize Legacy Link Cards See NBX Licensing on page 56 for information on the number of Legacy Link cards supported by an NBX system a The maximum loop length is 1000ft 300m m The supported Norstar handsets are the M7000 Series and T Series models M7100 M7208 M7310 M7208N M7310N M7324 T7100 T7208 T7316 T7406 digital cordless m When connected to the card the Norstar handset reflects the features and functionality of the NBX Business Telephone For details of specific phone model features and capabilities see the Legacy Link for Norstar Handset Compatibility and Overview a The Norstar phones are line powered from the card through an external power source No additional phone power is required a The 3Com Legacy Link cards do not support compression Voice traffic between a legacy handset and an NBX device that supports compression will be uncompressed m Handsets connected to the card can be configured through the Button Mappings page of the NBX NetSet utility You can configure each phone individually but 3Com recommends that you use the Telephone Groups option within the NBX NetSet utility to define a group with specific button mappings for each telephone type which can then be re used for any number of phones a
266. th an account that has administrator privileges Technical Training a This software upgrade must be carried out by a Citel Channel Partner who has attended the Citel Technical Authorization Training Additional Prerequisites pre 3 0 0 0 9 pin straight through Serial Cable as detailed in the Citel Technical Authorization Training Follow these instructions if your Gateway is currently running a release earlier than 3 0 0 0 The Gateway card will be out of service during the software upgrade Ensure users are notified that their phones will be unavailable during this period 172 CHAPTER 9 3COM LEGACY LINK CARDS Installing the Gateway Uploader The upload package is supplied as a set of files in a zipped folder These may be installed anywhere convenient on your PC Unzip the zip file provided in the Citel Technologies Gateway Uploader Software Upgrade Release into a new folder named according to the software release version lt myfolder gt Ensure you unzip with folders enabled to preserve the file structure supplied Once unzipped the following file structure will be created with folders and files as shown below Note During the flash software upload the warning LED at the front of the Gateway is lit This is normal operation during a software upgrade and no intervention is required Disconnect the RJ21 amphenol and external power connectors from the front of the Gateway card Do not reconnect until the fina
267. that the server has enough IP addresses to handle the number of telephones and devices in the NBX system If you are not using a DHCP server use the NBX NetSet utility to configure an IP address for each 3Com telephone and device m Some telephones are on separate subnetworks If you use a DHCP server verify that the server has enough IP addresses to handle the number of telephones and devices on the separate subnet If you connect a new telephone to the subnet you must provide a means for the telephone to get the IP address of the NCP You can configure DHCP option 184 on your DHCP server for this purpose You can manually define network settings for a telephone including the NCP address using the Local User Interface LUI utility which resides on each telephone that has an LCD display or the Telephone Local Configuration application TLC a program that you can install from the NBX Resource Pack For more information on these tools see Chapter 10 Troubleshooting in the NBX Administrator s Guide Using DHCP A DHCP server can assign IP addresses to telephones from a predefined group of addresses The NCP must have a static IP address The DHCP server assigns these addresses for a fixed amount of time that depends on how the server is configured At the end of the time period if the device is still active and needs the IP address to continue operating the DHCP server renews the same IP address for another time period
268. the bottom of the System Data screen and click the Disk Status button Disk Mirroring is an optional feature If you do not install a second disk when you first install your system you can purchase an upgrade kit at a later time 98 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS gt gt See the appropriate page for instructions on how to install an optional second disk when you are setting up your NBX system a See the next topic V5000 Disk Mirroring for procedures on how to install second disk on a V5000 system a See V3001R Disk Mirroring on page 99 for procedures on how to install second disk on a V3001R system V5000 Disk Mirroring To install an additional disk drive for disk mirroring on a V5000 Install the key code for your disk mirroring license Licensing and Upgrades gt Licenses 2 Shut down system software System Maintenance gt Reboot Shutdown 3 Turn off power to your system If your NBX system has redundant power supplies disconnect both supplies WARNING This device has more than one power input Disconnect all power inputs to power off this device AVERTISSEMENT Ce p riph rique comporte plusieurs entr es d alimentation D connectez toutes les entr es d alimentation afin de le mettre hors tension VORSICHT Dieses Ger t besitzt mehrere Eing nge zur Stromversorgung Trennen Sie das Ger t zum Ausschalten von allen Stromquellen Remove the disk drive tray The tray i
269. tial System Configuration on page 112 The Auto Discover process finds each port on each Analog Terminal Card and assigns port extensions If you are installing one or more Analog Terminal Adapters ATA install them after installing chassis cards To install an ATA Connect the analog telephone or fax machine to the analog port on the ATA The analog port on a 3C10120B ATA has a picture of an analog telephone beside it See Figure 30 The analog port on a 3C10400 or the 108 CHAPTER 2 INSTALLING SYSTEM HARDWARE COMPONENTS 3C10400B ATA is labeled POTS Plain Old Telephone Service See Figure 31 The Analog Terminal Adapter may require a telephone connector for use outside North America Contact your supplier for more information on country specific requirements 2 Connect the Ethernet port on the ATA to the LAN The Ethernet port on a 3C10120B ATA is the connector on the far left side On the 3C10400B ATA the Ethernet port is labeled LAN Figure 30 3C10120B ATA Connectors 3 You can optionally connect a PC or other Ethernet device to the Ethernet port on the ATA The 3C10120B Ethernet port has a picture of an NBX telephone beside it The Ethernet port on the 3C10400B ATA is labeled PC 4 Connect the AC power adapter to the AC power connector on the ATA If you are using a powered Ethernet cable instead of the AC adapter see Using Power over Ethernet with an ATA next 5 Plug the AC
270. til you have run the system shutdown operation System Maintenance gt Reboot Shutdown NOTE File system check capability is not used on systems that are shipped from the factory with NBX 6 0 and utilize a second generation file system FSV2 On FSV2 systems S1 and S2 are normally off 7 USB Reserved for future use 8 Ethernet 10 100 switched Ethernet connection uplink port LNK SPEED a Yellow 10Mbit link m Green 100Mbit link a Off No link ACT a Flashing Green Activity on port a Off No activity 9 ATA FXS Analog Terminal Adapter port RJ 11 FSX Foreign Exchange Station connector for connecting an analog device such as an analog telephone or a fax machine The LED associated with the port indicates the state of the port Initialization m Fast steady blink Waiting for software download m Solid on Software has been downloaded The flash memory on the board is being loaded a Slow non symmetric blinking pattern Waiting for completion of the binding process to the NCP Operation Off for 9 to 10 seconds on briefly Idle line is not in use On for 9 to 10 seconds off briefly A telephone call is connected on this port 10 PFT 11 Analog Line Ports FX0 Power Fail Transfer port RJ 11 connector accepts a standard POTS 2500 series compatible telephone During a power failure this port continues to provide dial tone and telephone service Fo
271. tion see V3001R System Status LEDs S1 and S2 on page 29 To turn on power to the NBX system and the optional NBX chassis follow these steps Attach a power cord to each unit For an NBX 100 a V5000 or a chassis attaching the power cord applies power to the unit For a V3000 you must also press the power button on the back of the unit to the ON position For a V3001R the power buttons on the two power supplies are located on the front of the unit behind the face panel Allow approximately 3 minutes for the system to complete the boot process Examine the status lights LEDs on the front panel to ensure that the system is running properly For status light descriptions see m 3000 Analog Figure 1 on page 22 m 3000 BRI Figure 2 on page 24 m 3001R Figure 3 on page 26 Configuring NBX System Networking 101 a 5000 Figure 4 on page 28 a NBX 100 Figure 6 on page 31 You are now ready to establish network LAN Connectivity See Configuring NBX System Networking next Configuring NBX System Networking Establishing IP Connectivity Modifying Default IP Settings AN Configuring the networking for the NBX system involves these steps a Establishing IP Connectivity a Modifying Default IP Settings a Establishing LAN Connections Configuring the NBX System IP Address You need IP connectivity to use the NBX NetSet utility to configure and manage the NBX
272. to the NBX system numbering plan Although the numbering plan is extremely flexible it is far easier to use if you have 3 or 4 digit DID DNIS codes This allows for a simple dial plan implementation For 3 digit internal extensions try to use the 100 499 range Have the carrier provide the corresponding three digits for the DID DNIS numbers code For 4 digit extensions ask for the 1000 4999 range and request that the carrier use corresponding four digits for the DID DNIS numbers code For Caller ID type services the carrier must support in band ANI For more information see Ordering DID Direct Inward Dialing Services for T1 on page 158 ISDN PRI Prerequisites 225 CSU A CSU Channel Service Unit is required with each T1 installation You must have an external CSU when you use the 3C10116C T1 Digital Line Card 3C10116D includes an onboard CSU Many CSUs support conversion of ESF with B8ZS services into D4 with AMI In some locations it may be easier to order the T1 as ESF with B8ZS and perform the conversion in the CSU You must verify that the external CSU supports this conversion ISDN PRI Prerequisites Before you install and configure ISDN PRI services on T1 circuits gather the following information and have it available at the time of installation All telephone numbers to be activated PRI circuit ID Carrier s testing department name and telephone numbers Carrier s circuit provisioning department names
273. tor 1 on the bottom of the Attendant Console Connect an Ethernet cable 2 from a 3Com Telephone switch port or from a data jack to the Ethernet connector on the bottom of the Attendant Console 3105 Attendant Console top 1105 Attendant Console bottom Power over Ethernet 802 3af compliant power source 4 3 2 The 3105 is compliant with 802 3af You can connect a powered Ethernet cable 1 directly to the device s Ethernet connector Sa 3CNJVOIPMOD NBX The 1105 predates the 802 3af standard so you must use a 3Com Network Jack to NBX Phone Power Module 3CNJVOIPMOD NBX 1 The module receives power from an 802 3af compliant power source through an Ethernet cable 2 and splits it into an unpowered Ethernet connection 3 and a power jack 4 Adding a 3Com Attendant Console 135 Table 31 Connecting Power to a 3Com Attendant Console continued Power Source Connection Details 3Com Ethernet Power Source 3C10220 12 port m 3C10222 24 port Connecting the Attendant Console to the Network Using Auto Discover for an Attendant Console 1 2 The 3Com Ethernet Power Source predates 802 3af so you must use g a 3Com NBX Telephone Power D Splitter 3C10223 1 to split a ey powered Ethernet connection2 3010223 into an unpowered Ethernet connection 3 and a power jack 4 2 3105 Attendant Console top 1105 Attendant Console bottom To connect a 3Com Att
274. tware R 4 1 6 or higher Figure 20 3Com Legacy Link Gateway for Norstar Handsets 3C 10392 CITELink 2 HANDSET GATEWAY N A s 1 3 OOo OOo 2 4 5 9 1983 15 U 7 0000 coe 99000 innen ea 0 12 14 16 10101 aa N Each Legacy Link Gateway for Norstar Handsets has the following lights and connectors Status Lights 1 16 All LEDs flash approximately every 10 seconds On Handset off hook call in progress Off Handset on hook or no handset connected d Power indicator On Input power input Ok a Off Input power failed u System test a Flashing Card is functioning correctly Off Card has failed AN Status On Seek service assistance Off Operating normally The power connector is a 6 pin circular Mini DIN type Power from the external 48V D C supply is fed into the card via this connector to power the handsets through the RJ21x 50 way line connector On External power ok a Off External power failed Channels Channel LEDs are normally off and all LEDs flash approximately every 10 seconds NBX Cards and Devices 49 On Handset off hook for example a call in progress a Off Handset on hook 10101 The 9 pin D type straight through connector is used to connect to the RS232 Diagnostic Port This connector allows engineers to perform tests on the card or to upgrade the card software
275. ub Be sure to program the switch or router on the other end for 10 MB operation DB 9 connector that provides an RS 232 DCE TTY terminal connection for access to system CLI commands and status messages For information on how to connect to the NCP using the Console connector see Connecting a Computer to a Console Port on page 196 coM2 Reserved for future use NBX Expansion Chassis NBX IP Telephony Platforms 33 To connect extra cards to an NBX system you can add an NBX expansion chassis to your network Typically you add the expansion chassis on the same subnet as the NCP and then use the Auto Discover feature to add new cards to the NBX database V3000 Gateway Chassis The V3000 Gateway Chassis 3C10605A contains four card slots so that you can connect optional interface cards to your NBX system Two redundant uplink ports provide 10 100 Mbps switched Ethernet connections Use the upper port to connect to the LAN The lower port is normally inactive and becomes active only if the upper port experiences a link failure Both ports show a positive link status even though only one port at a time is active CAUTION The power cord is the disconnect device The power outlet must be near to the unit and easily accessible V5000 Gateway Chassis The V5000 Gateway Chassis Figure 7 contains four card slots so that you can connect optional interface cards to your system As shipped from the factory the top thre
276. up None 100 No Conference Calls None 12 No Directed Pickup None 50 No Group Pickup None 50 No Hunt Groups or None 100 No Calling Groups The 3 digit dial plan might not provide enough extensions to support 100 groups ACD Groups Hunt Groups and Calling Groups all count towards the same total For example on a V3000 system if you have 50 Hunt Groups the system can also support any combination of 50 ACD and Calling Groups Music On Hold None 1 No Paging None 3 No Page Zones None 9 No System Speed Dials None 100 No Personal Speed Dials None 100 No Call Detail Reporting None 1 No Call Record and None 1 No Monitor TAPI Route Points None 100 No The 3 digit dial plan might not provide enough extensions to support 100 TAPI Route Points 66 CHAPTER 1 INTRODUCTION Table 15 Detailed Device Limits V5000 Device or Site Device application Per Unit Device Count System License Description Toward Total Maximum Required 102 2102 or 1 500 No 2102 IR Business Telephone 2101 Basic 1 500 No Telephone 105 Attendant 1 00 No Console 3106C Cordless 1 0 Yes Telephone 3107C Cordless 1 3 Yes Telephone The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s 1 500 Yes Telephone 3102 Business 1 500 Yes Teleph
277. ur RJ 11 Foreign Exchange Office FXO ports for connecting central office telephone lines 24 CHAPTER 1 INTRODUCTION Table 4 3000 Analog Connectors and LEDs continued 12 Status A status light for each FXO port indicates the state of port Lights lege ha Initialization m Fast steady blink Waiting for software download m Solid on Software has been downloaded The flash memory on the board is being loaded m Slow non symmetric blinking pattern Waiting for the completion of the binding process to the NCP Operation Off for 9 to 10 seconds on briefly Idle On for 9 to 10 seconds off briefly Call is connected V3000 BRI The V3000 BRI Figure 2 houses the Network Call Processor NCP which manages call traffic and NBX Messaging and the Automated Attendant the system disk drive and power supply and front panel connections for 8 BRI channels 4 Ports 2 ATC channels and network connectivity See NBX Licensing on page 56 for more information on the total number of supported devices The first two BRI ports are enabled by default the second two ports require an optional software license Figure 2 V3000 BRI Connectors and LEDs NBX V3000 BRI ST Table 5 V3000 BRI Connectors and LEDs 1 Disk Status DISK ACT Flashing indicates disk activity Hohes PWR STATUS m Blinking green System is booting m Blinking red System boot has failed a Solid green System is
278. using a Layer 2 protocol No action required If the 3100 does not find an NBX system using Layer 2 it will search for an NBX system using a Layer 3 protocol 3 blinks in 3 seconds Pause 2 seconds Repeat The 3100 is searching for an NBX system using a Layer 2 protocol The 3100 will start using Layer 3 after it has received IP configuration information from a DHCP server Continuous slow blinks with no pause The 3100 has detected an NBX system using a Layer 2 protocol If this pattern persists it could indicate that the device is not in the NBX database You should use the NBX NetSet utility to add the device to the system 3 blinks in 1 5 seconds Pause 2 seconds Repeat The 3100 is trying to obtain IP information from a DHCP Server If it is successful the pattern will change to Layer 3 Discovery If DHCP configuration fails then the 3100 pattern will temporarily indicate DHCP Failure described below If this state persists for 20 or more seconds then the device is not able to detect a DHCP server If this state ends and the device transitions to DHCP Failure and the device is expected to utilize DHCP then the DHCP offer is incorrect or missing Option 184 information Correct the DHCP configuration or program IP information into the 3100 using the 3Com Telephone Local Configuration tool which is described in the NBX Administrator s Guide 132 CHAPTER 3 TELEPHONES AND ATTEND
279. with high low shift position It operates at 10Mbps in half duplex mode Table 63 1105 Attendant Console Specifications Compliance FCC Class A device Electrical 3C10223 AA Australia 240VAC 50Hz 13W 3C10223 CN China 220VAC 50Hz 13W 3C10223 ME Mainland Europe 230VAC 50Hz 13W 3C10223 SA South Africa 230VAC 50Hz 13W 3C10223 UK United Kingdom 230VAC 50Hz 13W 3C10223 US North America 120VAC 60Hz 13W Environmental Ambient temperature 0 C to 40 C 32 F to 104 F Humidity 5 to 85 noncondensing 3106C Cordless The 3Com 3106C Cordless Telephone is a high performance 900MHz Telephone narrow band FM device Table 64 3106C Cordless Telephone Specifications Compliance FCC Class B device RF Characteristics Frequency 902 905 MHz and 925 928 MHz Bandwidth 30KHz Transmit Power 4mW approx Method Narrow Band FM Base station Dimensions 108 mm 4 1 4 in x 57 1 mm 2 1 4 in x 193 5 mm 7 5 8 in Weight 334 5 gm 11 8 oz Handset 50 8 mm 2 in x 139 7 mm 5 1 2 in x 31 75 mm 1 1 4 in without antenna 147 4 gm 5 2 oz with battery Desktop Charger Dimensions 82 55 mm 3 1 4 in x 55 mm 2 1 6 in x 89 mm 3 1 2 in Weight 70 9 gm 2 5 oz 218 APPENDIX A SPECIFICATIONS Table 64 3106C Cordless Telephone Specifications continued Battery Type 3 6V 750mAh nickel metal hydride rechargeable Battery pack charging time 5 6 hours max to full cha
280. xpress or implied including but not limited to the warranties of merchantability fitness for a particular purpose and noninfringement In no event shall the author s be liable for any claim damages or other liability whether in an action of contract tort or otherwise arising from out of or in connection with the software or the use or other dealings in the software glob c Copyright 1989 1993 The Regents of the University of California All rights reserved This code is derived from software contributed to Berkeley by Guido van Rossum Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE
281. xtension Port 1 00 e0 bb 03 91 45 7251 Port 2 00 e0 bb 03 91 46 7250 Port 3 00 e0 bb 03 91 47 7252 Port 4 00 e0 bb 03 91 48 7253 The ports on an Analog Line Card are usually not auto discovered in order The example in Table 32 shows that port 2 was discovered first because it was assigned the lowest extension number then ports 1 3 and 4 You can use the status lights on an Analog Line Card to help verify that the card has been properly discovered by the NBX system When an Analog Line Card is initializing all four status lights labelled 1 through 4 blink on and off in unison approximately once every second After an Analog Line Card has been auto discovered each status light is off most of the time but blinks on briefly approximately once every 10 seconds The order in which the status lights blink is the same as the order in which the ports were auto discovered For the example shown in Table 32 the lights would blink on in the order 2 1 3 4 For detailed information on Analog Line Card status lights see page 35 142 CHAPTER 4 ANALOG LINES ANALOG DEVICES This chapter tells you how to install and verify the successful installation of these analog devices a Analog Terminal Card m Analog Terminal Adapter m The ATA port on a V3000 WARNING The 3Com Analog Terminal Adapter is intended for connection only on internal LANs Do not install it outside of buildings Do not connect it to any networking device outside of
282. y of California All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LI
283. y to verify the memory configuration on a system See the NBX Administrator s Guide from more information about SIP on NBX Some of the device limits in can be affected by your dial plan The 3 digit dial plan does not support enough extensions to allow you to reach all the device limits a Table 13 next lists V3000 limits a Table 14 on page 63 lists V3001R limits a Table 15 on page 66 lists V5000 limits a Table 16 on page 69 lists NBX 100 limits 60 CHAPTER 1 INTRODUCTION Table 13 Detailed Device Limits V3000 Analog or V3000 BRI Per Unit Max with Max without Device or Device Count Memory Memory Site License Description Toward Total Upgrade Upgrade Required A system without the memory upgrade cannot always provide acceptable performance if you configure the maximum number of Phantom Mailboxes Groups devices and Account Codes For more information see Features and System Performance on page 57 102 2102 or 1 1500 250 No 2102 IR Business Telephone 2101 Basic 1 1500 250 No Telephone 105 Attendant 1 100 100 No Console 3106C Cordless 1 10 10 Yes Telephone 3107C Cordless 1 3 3 Yes Telephone The limits on cordless telephones are due to radio frequency issues rather than system capacity limits For more information see Cordless Telephone Installation Notes on page 130 3103 Manager s 1 1500 250 Yes Telephone 3102 Business 1 1500 250 Yes
284. you must manually configure the IP settings for each line card port To manually configure IP settings for line card ports Log in to the NBX NetSet utility using the administrator username and password If you have not already done so use the Auto Discover feature to add line card ports to the configuration database For more information see Configuring a Line Card Port in the NBX Administrator s Guide Click PSTN Gateway Configuration gt Analog Line Cards Select a line card port from the list by clicking its extension and then click the P Settings tab If all digital line cards reside on the same subnetwork as the NCP and you are using IP On the Fly or Standard IP and DHCP IP configuration is automatic If you are using Standard IP without DHCP you must manually configure the IP settings for T1 E1 and ISDN BRI cards 3C10165D E1 cards and 3C10116D T1 cards can be installed in a remote location and communicate with the NCP over a routed network For information on how to configure these cards for remote operation see the NBX Administrator s Guide 3C10165D E1 Digital Line Cards and 3C10116D T1 Digital Line Cards do not support DHCP lease times of less than 20 minutes 188 CHAPTER 10 CONFIGURING IP TELEPHONY To manually configure channel IP addresses Log in to the NBX NetSet utility using the administrator username and password If you have not already done so use the Auto Discover feature or manual c
285. your network includes a few subnetworks you can configure the routers to pass NBX Ethernet frames and avoid the need for IP operation In a more widely distributed setting with several subnetworks or with a part of the network distributed over a Wide Area Network WAN IP telephony may be required This section covers these topics m Implementing IP a Standard IP Configuration a P On the Fly Configuration a Providing the NCP IP Address to Devices You can implement IP in one of two ways m Standard IP All devices receive an IP address either from a Dynamic Host Configuration Protocol DHCP server or through manual assignment m IP On the Fly Telephones and other devices on the same subnet as the NCP communicate with other devices on that subnet using Ethernet frames so they do not need IP addresses Devices receive an IP address only when they need to communicate with a device on a different subnet The system administrator specifies a list of IP addresses using the NBX NetSet utility When a local device needs an IP address the system assigns one from the list Remote devices receive their IP addresses either through a DHCP server or through manual assignment Standard IP Configuration IP Telephony Overview 181 The NBX system must be configured differently in each of the following situations a All telephones and devices are on the same subnetwork as the NCP If you use Standard IP with a DHCP server verify
286. ystem in these topics NBX IP Telephony Platforms m NBX Cards and Devices Optional Software m NBX Licensing m Device Licenses For information about configuring the Dial Plan and maintaining your NBX system see the NBX Administrator s Guide in the NBX NetSet utility on the NBX Resource Pack or on the 3Com web site For information on enabling SIP and adding messaging support see the 3com IP Messaging Installation Guide on the NBX Resource Pack disk and the SIP chapter of the NBX Administrator s Guide The NBX 100 does not support SIP mode operations NBX IP Telephony Platforms The NBX IP Telephony Solution includes these hardware platforms 3000 Analog m 3000 BRI m V3001R m 5000 NBX 100 See NBX Licensing on page 56 for information on the numbers of supported devices for each platform and for information about memory upgrades required to support some device counts and feature levels 22 CHAPTER 1 INTRODUCTION V3000 Analog The V3000 Analog Figure 1 houses the Network Call Processor NCP which manages call traffic and NBX Messaging the system disk drive and power supply and front panel connectors for network and external device connectivity V3000 platforms come with 128 MB of memory You must install an optional memory upgrade to support some features See Table 13 on page 60 for more information The 3C10600A version of the V3000 Analog is no longer available The D sys

3C10503 R6.0 NBX Installation Guide

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