B r o a d Ba n d a d SL & C a B Le
Contents
1. check the power supply from the socket to the modem check the phone service ADSL only can you make calls on the line check the cable service cable only can you watch TV see what the modem s indicator lights are telling you see page 13 of this guide This should give you a good idea of whether the problem is in the modem or elsewhere TROUBLE WITH YOUR SERVICE Sometimes our services do go down but it s a fairly rare event 39 and it s becoming rarer You should only suspect a service failure if your service has worked in the past i e it s not a new connection If you can get online check our Service Status pages at bigpond com help servicestatus If not rest assured that we ll be moving heaven and earth to remedy any problems at our end So bear with us and try your connection again in an hour or so TROUBLE WITH YOUR CONNECTION SPEED Your service speed is subject to a number of factors including the capacity and popularity of websites your computer configuration network congestion and your plan s maximum speed But if you find that your broadband speeds aren t speeding it may be that your computer is trying to do too much at once Shut down any applications that you re not using so that the computer can process internet data more efficiently If the problem persists we can help with a number of checks for your system setup under BigPond Settings in the BigPond Help Cen2. BUSINESS WEB HOSTING Whether you re running your own business or a small company BigPond can help you make the most of your opportunities on the web Our web hosting services will help you build your first website expand into e commerce and grow to a full range of online services 67 DOMAIN NAME SERVICES Want to register a domain name of your own We can help you choose and register a URL like yourbusiness com au or yourfamily name so you can enjoy the benefits of having distinctive easily remembered web and email addresses For more information visit http my bigpond com hostingandstorage domains BIGPOND VIA TELSTRA WIRELESS HOTSPOT ACCESS It s getting easier than ever to access the internet with a Wi Fi enabled computer in Australia s major metropolitan cities Telstra now has hundreds of Wi Fi access points in Qantas Club lounges Rydges Hotels Starbucks McDonalds and many more locations Just register for access from home and all your Wi Fi fees will be conveniently added to your BigPond account Accessing the internet from Telstra Wireless Hotspots will incur additional charges STATIC IP FOR BROADBAND ADSL Having a Static IP address means other computers can find yours across the internet It s an essential service if you re interested in having remote access running a virtual private network receiving Voice Over IP calls or even hosting online game sessions DIAL UP FOR BROADBAND AND GLO
3. You can also change some things quickly and easily CHANGE YOUR PLAN If you find your BigPond plan isn t working for you just switch to a different one It s the easy way to avoid unnecessary usage charges and get the best value from your BigPond membership Some plans may be excluded You can check for the latest information on the Change My Plan page under My BigPond on www bigpond com There are no switching charges or other administration fees involved unless you joined BigPond through a special offer that precludes changing to certain plans And you can switch plans as often as once per billing period You even have a choice of when your new plan will take effect If you want to change right away your new plan can take effect from midnight that day You can also choose to change from the first of 33 the next month to make managing your bills simpler Or you can specify a date in the near future say the first day of the school holidays and have your new plan kick in then CHANGE YOUR PASSWORD Changing your password isn t only simple it s also a good idea For security reasons you should change your password every couple of months or so Your password can t be more than 8 characters long and there are a few words and keyboard symbols that you can t use You ll find all the guidelines on the Change My Password screen at My BigPond If you re using an ADSL modem router any ADSL modem currently su
4. Note Customers with certain home alarm systems such as a back to base alarm will need to install a central filter INSTALLING YOUR CABLE SPLITTER If you already have a Foxtel set top unit connected to the cable wall plate you ll need to install a cable splitter so that the set top unit and your new BigPond Broadband Cable Modem can share access NOTE If you have a spare cable point you can get away with not installing a cable splitter by connecting your modem directly to the spare cable point If you do need to install a cable splitter start by turning your Foxtel set top unit off at the wall And as you go through these steps use the spanner in your kit to make sure each connection is secure 10 STEP 1 Find the coax cable that runs from the wall plate to the back of your set top unit Unscrew it from the Foxtel set top unit using the spanner in your BigPond Self Install Kit if you need to STEP 2 Take the cable splitter out of your Self Install Kit and screw the cable end you took off your set top unit onto the single connector on the cable splitter in other words don t connect it to either of the two connectors that share the same side STEP 3 Now take one of the two coax cables from your Self Install Kit Screw one end onto the back of your set top unit and the other end onto the cable splitter connector marked Out STEP 4 Take the other white coax cable from your kit and connect one end
5. You can use Mylnbox from anywhere with internet access or Next G coverage Just go to bigpond com and log in with your BigPond email address e g username bigpond com see above or username and your BigPond password Use the member login tile on the BigPond homepage and select webmail to start using email online contacts and calendar with 1GB of storage If you like using an email client application Outlook Outlook Express Windows Mail or Apple Mail on your computer you can set it up to fetch all your BigPond mail for you You ll find step by step guides to doing this at bigpond com help email default asp Of course if you follow all the steps on your self install CD it will set up your email for you automatically 15 MY CONNECT AND BIGPOND S EXTRA MAIL SERVICES There s more to BigPond mail than well mail Welcome to the next generation of webmail and mobile messaging MyConnect Now you can access your email messages contacts and calendars online or from your compatible Telstra Next G mobile MyConnect comprises 3 services Mylnbox MyEmail and MySync giving you the flexibility to stay in touch and keep important information on your mobile safe no matter what you re doing where you have access to the internet and Next G coverage Additional mailboxes and Premium mail provide you with extra tools to make sure that you have the mail services that match your needs MYINBOX Y
6. a standard 20 discount on all games for BigPond Broadband Members Check it out at bigpondgames com LOVE YOUR SPORT Us too At BigPond Sport we believe that weekends were created for one reason SPORT That s why we think you ll love our new show BigPond Sports Weekend You can get tonnes of unbeatable action from the AFL NRL V8 Supercars horse racing and much more You can watch news updates and reviews every Saturday and Sunday from 9am to 6pm all year round And if that s not enough we ve assembled a crack team of sports experts to give you the inside scoop on Cricket AFL NRL V8 Supercars Rugby Union English Premier League extreme sports and more Phew You get almost everything but the smell So whether you ve missed a game or a race or you re just missing the excitement of last season you can relive the action Get ready for the action at bigpond com sports LOVE SHOPPING Shopping online has never been so easy Avoid the queues by shopping securely from the comfort of your home with BigPond Shopping We offer thousands of products at great prices delivery direct to your door with full after sales support We also bring you extra special Member Only deals that offer outstanding value So jump in and bring the fun back to shopping with BigPond Shopping Start browsing at shop bigpond com 63 YOUR SECOND LIFE BigPond has created a beautiful group of islands in the amazing online
7. as a paper bill in the post or as an electronic bill via email we call this an eBill If you choose a paper bill you can pay using BPAY e credit card when you log in to My BigPond bigpond com mybigpond e credit card over the phone e cheque or money order BigPond EasyPay Automatic is not available if you chose a BigPond paper bill If you d rather receive an ebill you can pay using e BigPond EasyPay Automatic we used to call this direct debit to credit card BPAY e credit card when you log in to My BigPond bigpond com mybigpond e credit card over the phone cheque or money order TELSTRA BILL If you choose a Telstra Bill your BigPond charges are combined into one bill along with your other Telstra products and services 35 You can receive this by post or sign up for Online Billing at telstra com myaccount You can pay your Telstra Bill by using BPAY Telstra EasyPay direct debit credit card over the phone on 1300 369 666 or by internet visit telstra com myaccount Postbillpay by cash cheque or credit card in person at any Post Office via the Postbillpay Home Page postbillpay com au or over the phone on 13 18 16 post send a payment slip with your cheque made payable to Telstra There s a re usable envelope provided with your bill or you address your own to GPO Box 9901 Melbourne VIC 3001 the Service ATM at any Coles Supermarket cash cheque or credit c
8. kind of excess usage by closing your web browser when you don t need it Unfortunately people have devised a number of ways to waste and or steal your usage e file sharing programs e viruses online crime 30 File sharing programs can turn your computer into a server for other file sharers to access And every time a file sharer gets a file from your computer you incur usage for the upload Some file sharing programs will keep serving up data even after you think they ve closed Others will turn your computer into a kind of file serving search engine And still others will install spyware that uploads reports on your web browsing habits As discussed in the Security section earlier viruses or online crime could use up your entire usage allowance within hours To avoid this occurring install security software such as the BigPond Security Solution 31 32 MANAGING YOUR BIGPOND ACCOUNT IS EASY AND FLEXIBLE AND THE KEY TO IT ALL IS THE MY BIGPOND PART OF BIGPOND COM My BigPond gives you secure web access to almost all your account details so you can log in and make changes whenever it suits you For example you can update your records and contact details manage your BigPond Additional Services see More Stuff on page 66 manage your BigPond email subscriptions see Extra Stuff on page 60 order a new modem free your ADSL or cable services with BigPond Broadband Home Network Gateways
9. monitoring your usage easy USAGE NOTICE EMAILS The simplest way to track your usage is through the email notices that we send to your BigPond Broadband email address when your estimated usage hits 50 75 100 125 175 and 250 of your monthly allowance On BigPond Liberty plans we send an email when your estimated usage hits 50 and 80 These email reminders are one very good reason why you should check your BigPond Broadband email address every day either directly or with Email Forwarding If you get a 50 alert and it s only the 5th of the month for example you may have a problem You can use the warning to limit your usage and think about changing plans or disconnect your modem and start looking for a virus 28 To ensure you are receiving your usage notifications to help you monitor your usage you can have your BigPond Broadband email Inbox automatically forwarded to an email address that you may check more regularly BROADBAND USAGE MONITOR An easy online way to check your current estimated account usage is with our Broadband Usage Meter found under My BigPond at www bigpond com However you shouldn t rely solely on the Usage Meter for an accurate record of your actual usage Despite our best efforts it may not be accurate all the time You can also use the Usage Meter to compare your historical monthly and daily usage for the past 6 months Just note that these historical records are only upda
10. ora straightened paperclip into the hole at the back of the modem labelled RESET Press and hold the reset button until the power light turns red then release STEP 3 The modem will reboot itself and be reset to its factory defaults when it comes back online You ll need to rerun the BigPond CD to configure the modem and your broadband ADSL connection or go to http 10 0 0 138 in your web browser and reset your username and password see how to change your username or password below before you can access the web 5 HOW DO I CHANGE THE PASSWORD ON MY MODEM If you change your BigPond password see page 34 of this guide for more details you also need to change your modem s login details or it won t be able to access the internet any more If you re good with computers the following instructions may be all you need Otherwise there s a Change Password function on your self install CD Just put the CD into your computer and choose Change Password from the Manual Set up Menu 52 You ll also find a step by step guide in the FAQ sections of both your self install CD and bigpond com FOR 2WIRE ADSL GATEWAYS First change your password on the BigPond site then open http 10 0 0 138 in Internet Explorer STEP 1 The 2Wire gateway configuration screen will be displayed Next to the BigPond logo there are a number of tab options that you can select click on the Broadband Link tab STEP 2 Underneath t
11. rental of a new release Choose from Hollywood blockbusters the latest TV shows sport music and documentaries So start watching what you want when you want It s free to become a member of BigPond Movies Downloads all you need to join is your details including telephone number postcode and credit card details Start the show at bigpondmovies com LOVE YOUR GAMES BigPond Games is host to Australia s biggest online games community GameArena It s a great place to meet and beat thousands of people from all over the country You ll also find it s a great spot to check out what s hot with access to game news previews reviews tips cheats essential downloads and stunning multimedia promos Also at BigPond Games you ll find the BigPond Games Shop where you can buy all the latest and greatest games for your PC Most games have a free trial so you can check them out before buying them If you can t make up your mind why not try one of our rental plans This revolutionary service is a brilliant way to enjoy more games for less money For one low monthly fee you can download and play full versions of over 300 of the greatest games from a 62 wide range of genres All the downloads are managed for you behind the scenes And what s more for most BigPond Broadband Members the games are all unmetered meaning that downloading and playing them won t affect your monthly usage allowance On top of that there is
12. your Thomson SpeedTouch modem this way You don t need to specify a password here but if you do make sure you write it down Otherwise you may never be able to access your modem details again BIGPOND BROADBAND CABLE FAQS 1 HOW DO I INSTALL USB DRIVERS FOR MY MOTOROLA 5101 MODEM If you want to connect your 5101 modem via a USB port you need to install the USB driver software on your computer Windows XP makes this easy to do but you will need your B5101 modem Installation CD ROM 54 STEP 1 Disconnect the modem from your computer STEP 2 Insert the SB5101 Installation CDROM in your computer s CD drive STEP 3 Close the Auto Start window that opens STEP 4 Connect a USB cable from your computer to your modem STEP 5 Windows XP will identify the modem as long as it s switched on and automatically install the drivers from the CD Please refer to the FAQs at bigpond com if you want help to uninstall these drivers 2 BIGPOND BROADBAND ADSL OR CABLE HOME NETWORK GATEWAY FAQS 1 WHAT IS A HOME NETWORK GATEWAY AND HOW IS IT DIFFERENT FROM WIRELESS BROADBAND With BigPond there are two ways you can access the internet without wires A BigPond Broadband Home Network Gateway uses your existing BigPond ADSL or Cable Broadband connection to create a private wireless network a home Wi Fi network in the local area around your home subject to range Its quite useful if you have more tha
13. ANNOT BE DISPLAYED WHEN I M SURE I M CONNECTED Uh oh sounds like a problem with your proxy settings BigPond doesn t use any proxies but let s step through the problem properly First quit Internet Explorer then STEP L Click Start then Run then type inetwiz into the text box and click OK STEP 2 On the first screen that appears choose the lower option Connect Using My Local Area Network LAN and click Next STEP 3 On the next screen un tick all the boxes and then click Next STEP 4 Choose No if you re asked to create a mail or news account and click Next STEP 5 Click Finish then re launch Internet Explorer and try it again BROADBAND ADSL FAQS 1 WHERE DO NEED TO USE A FILTER SPLITTER Everywhere but your modem is the simple answer If you have two phone lines i e two different telephone numbers only devices on the same line as the ADSL modem need filtering Anything connected to the other line can stay unfiltered But any telephone device that connects to the same phone line that your broadband ADSL service is on needs to have a filter splitter 48 connected For example you ll need a filter splitter for every telephone e cordless phone base unit e answering machine fax machine internal or external dial up modem e Foxtel Digital uplink line Each filter splitter connects between the wall outlet and the device in question The only thing that doesn
14. BAL ROAMING If you need to take your BigPond Internet service on the road and you don t have BigPond Wireless Broadband access we can help Dial Up for Broadband gives you dial up internet access across Australia wherever there is a fixed phone line And if you re going even further afield Global Roaming means you can access your account in many other countries All you ll need is access to a fixed phone line and the necessary adapters for that country s system So you can keep in touch without having to manage more than one ISP membership 68 POND POINTS WANT TO KNOW MORE YOU CAN EXPLORE ALL THE ADDITIONAL SERVICES AT BIGPOND COM 69 70 RELAX YOU DON T NEED A LANGUAGE DEGREE TO USE THE INTERNET ADSL ADSL stands for Asymmetric Digital Subscriber Line a broadband service Digital that s carried on normal copper phone wires Subscriber Lines It uses a higher frequency spectrum than voice traffic which is why it doesn t interfere with your phone calls even though they share the same line Why Asymmetric Because it s configured so that downloads will go faster than uploads to optimise most people s web usage BANDWIDTH Bandwidth is just data capacity Broadband services can carry huge amounts of data Low bandwidth or narrowband services like dial up carry far less Bandwidth is usually expressed in terms of data flow 256kbps or 512kbps for example because it tran
15. BIGPOND WELCOME TO BIGPOND BROADBAND THANK YOU FOR CHOOSING US This guide is here to help you get the most out of your BigPond Broadband experience We re sure you re itching to get started so don t feel you have to study it all right away However it s N Nul N important to read through the Security and Usage sections soon The rest will be there when you need it As a BigPond Member you can now enjoy a huge range of web f services including state of the art security options great account tools flexible plans extra email features worlds of unmetered A content special shopping deals and lots more So let s get started MAKE A NOTE OF YOUR BIGPOND DETAILS HERE EMAIL ADDRESS Remember your email address is your username bigpond com PASSWORD We suggest protecting your security by writing down an unmistakable clue rather than your actual password WI FI SSID For BigPond Broadband ADSL or Cable Home Network Gateway this is your modem s name WI FI WPA KEY For BigPond Broadband ADSL or Cable Home Network Gateway the unique security code configured in your modem as part of the installation process Note The most convenient place to find these parameters is on the Wi Fi keycard that came with your installation kit These parameters are also printed on the bottom of the gateway f GETTING STARTED C
16. For any other kind of Wi Fi adapter check the manufacturer s instructions website or FAQs for setup help STEP 1 Load and run your BigPond Self Install CD on the new computer STEP 2 When provided with the option choose to add a new computer to your network add an additional home network adapter Follow the instructions and the CD will configure and add the new computer to your Home Network 57 If you can t find your BigPond CD have you checked in your computer s CD drive or you ve bought a different type of Wi Fi adapter you still shouldn t have any problems You won t be able to use the CD of course And you ll have to make sure you enable the right WPA or WEP key or the modem won t let the new adapter into its network Check the software instruction or documentation that comes with your adapter for instructions on enabling a WPA or WEP key NOTE Before you begin make a note of your modem s WPA or WEP security key in the space at the front of this guide This is the unique code that your modem will use to secure your Home Network 5 1S SOMETHING AFFECTING MY HOME NETWORK RANGE OR RECEPTION The radio waves that carry broadband data between your modem and your computer can be affected by the same factors that affect all radio transmissions If your home network range is less than you hoped here s what to check Are there any large metal objects between your modem and computer Th
17. ION Power Steady green when power is on Online Steady green when successfully connected to the cable network Send Flashes green when data being sent Receive Flashes green when data being received NETGEAR Wireless Steady green when wireless is enabled 14W ape oe Ports 1 4 Steady green 100Mbps or amber 10Mbps when ethernet connected flashing when data being transferred CABLE GATEWAYS MODEMS STATUS LIGHT INDICATION Power Steady green when power is on Receive Steady green when downstream channel is connected Send Steady green when upstream channel is connected Online Steady green when start up is complete PC Activity Flashes amber when data is being MOTOROLA transmitted 5100 5101 Standby Should be off SB5100 B5101 only Your modem will only have some of these lights depending on which model you ve installed 14 CAN YOU IMAGINE LIFE WITHOUT EMAIL OF COURSE NOT Every BigPond Member gets an email address If you re new to BigPond Broadband it will be your username with bigpond com on the end So if your username is John1975 your email address will be John1975 bigpond com If you ve just upgraded from BigPond Dial Up you may have elected to keep your old username bigpond com email address In that case your computer s mail settings will continue to work with your new broadband service When you join BigPond you automatically get Mylnbox the new BigPond WebMail service
18. LESHOOTING FAQG 42 General broadband FAQ 44 General device FAQS assesses 47 BigPond Broadband ADSL FAQs 48 BigPond Broadband Cable FAQs 54 BigPond Broadband ADSL or Cable Home Network Gateway FAQs 55 EXTRA STUFF eseese 60 Unmetered sites 61 News and updates eeeeeeeee 64 MORE STUFF ues 66 Web hosting domain names and other services from BigPond 67 RID GLOSSARY cccssssccsstsccassensciscccrevsiecss 70 The key terms explained 71 CONNECTING TO BIGPOND BROADBAND Setting up your BigPond Broadband connection is easy Just load the BigPond Installation CD ROM or self install CD that came in your self install kit and it will guide you through every step to set up your new device internet service and email If you re connecting to BigPond Broadband ADSL you ll need to install filter splitters or a cable splitter if you re installing Broadband Cable Of course the CD includes detailed instructions for doing so To make things easy we ve also printed all the steps on the following pages If your modem or outlets are in another room please watch the steps on the CD first and then use this printed guide to help you recall what to do Remember whichever service you have chosen we want you to be enjoying your broadband as quickly as possible so we ve made installation easy You shouldn t strike any problems if you follow the steps on the d
19. OBLEM AS QUICKLY AS POSSIBLE This FAQ section is a limited help and troubleshooting guide designed to give you quick answers within the space limitations of this guide It s divided into e general broadband FAQs e general device FAQs e BigPond Broadband ADSL FAQs BigPond Broadband Cable FAQs BigPond Broadband ADSL or Cable Home Network Gateway FAQs Your self install CD also has an FAQ section where we ve been able to include far more detail for most of the issues here So if you re still stumped after reading this section make the CD your next stop If you still can t resolve your problems you can contact us at the numbers below and we ll be happy to help TECHNICAL SUPPORT bigpond com help 133 933 24 hours 7 days BILLING AND ACCOUNT INFORMATION bigpond com mybigpond 13POND 137663 Select Option 3 8am to 9 30pm EST Monday to Friday 8am to 8pm EST Saturday to Sunday 43 43 GENERAL BROADBAND FAQS 1 BIGPOND SUPPORT BOUNDARIES With all the choices available to computer users it s essential for BigPond to focus its support resources on the most popular systems and the hardware that we provide If we tried to cover everything we just couldn t provide comprehensive support in any specific area So for broadband our Support Boundaries cover the modems and software that we specify in our self install kits and the BigPond Broadband network itself For a complete and updated list
20. OUR ONLINE EMAIL AND MOBILE MESSAGING CENTRE Combine your email and mobile communications in one inbox anywhere you use the internet Just link your Telstra mobile to Mylnbox to send SMS MMS receive calendar notifications and access your mobile voice and video mail in one inbox MYEMAIL EMAIL ON YOUR MOBILE Stay in touch with email on your compatible Telstra Next G mobile You can access your BigPond email Windows Live Hotmail and Yahoo7 Mail on your compatible Telstra Next G mobile all for a flat monthly fee MYSYNC BACKUP YOUR MOBILE CONTACTS An automatic mobile phone service which enables you to back up the contact information on your compatible Telstra Next G 3G mobile phone to a secure Telstra server and synchronise this information with MyInbox This way you will not lose this valuable information if you lose break or upgrade your mobile phone To find out more visit www telstra com mysync 1 Charges apply for sending SMS MMS accessing unread voicemail videomail and for using calendar notification alerts 2 Where you have Next G coverage 16 ADDITIONAL MAILBOXES Additional Mailboxes are ideal when one email address just isn t enough Your BigPond connection may need to serve a whole family each clamouring for the privacy of their own mailbox and login Or you might run a small business and need mailboxes for your staff Additional mailboxes may be purchased for 1 each per month The ma
21. OW MORE You can find more security information and demonstrations at bigpond com help Clicking the security link will lead you to a wealth of information about threats and protection To subscribe to BigPond Security visit bigpond com security 25 WHAT IS USAGE ANYWAY Usage is simply the amount of data that flows between your computer and the internet It includes everything from the tiny signal that travels from your mouse to a link on a website in the USA to the streaming movie promo that you watch as a result Here s a rough guide to how usage can get generated HTML email cass ctecnenaniecdeonacgeonna need 0 025MB Email attachment doc file 0 5MB Web page cssccigssarecuagesdacgcaicgeneiensen 0 05MB MIPS musie filernescreinar ree 4MB Movie trailer sseirtesiussesennenona 30MB Online game play resreiiessrescrisss 16MB per hr Streaming videO euspen 24MB per hr Please note that these figures are just a guide Email attachments can vary enormously and could be up to 5MB each or possibly more Online game play usage will vary depending on the game Streaming media usage varies depending on the quality and resolution of the video The higher the bit rate of the stream the higher the megabytes per hour e g a 256kbps stream will use less data then a 512kbps stream viewed for the same duration Remember usage accrues for uploads data you send as well as downloads data you receive Downloadi
22. Wall Socket into the wall socket STANDARD PHONE To modem STEP 3 Now plug the phone device into the socket on the filter splitter marked Local Phone If your ADSL modem will be sharing the same outlet you can plug it into the socket on the filter splitter marked ADSL Modem when the self install CD asks you to Otherwise just leave this socket empty FOR A WALL MOUNTED PHONE You ll need a special filter splitter if any wall mounted phones share the same phone number as your ADSL service If you didn t order one when you signed up you can buy your wall phone filter splitter from a Telstra Shop or other selected retailers STEP 1 Apply firm upwards pressure on the wall phone to remove it from its mounting Then unplug the short lead from the wall leave it connected to the phone STEP 2 Plug the short lead marked Line or Wall Socket of the special filter splitter into the wall socket then slide the filter splitter down onto the phone mounting until it clicks into place WALL MOUNTED PHONE STEP 3 Now plug the short lead from the phone into the Local Phone socket in the front of the filter splitter Then remount the phone by sliding it down onto the filter splitter until secure If your ADSL modem will be sharing the same outlet you can plug it into the socket on the side of the filter splitter marked ADSL Modem when the self install CD asks you to Otherwise just leave this socket empty
23. an help you enjoy BigPond even more Be first with all the best news from BigPond Log into My BigPond and choose Manage My Email to subscribe to our e newsletters POND POINTS HERE ome Ue Nive MORE CHE G KIO Te Hibs mUIE Ee SsimO k UNMETERED SITES AT bigpond com unmetered 65 66 WANT MORE FROM THE INTERNET THAN BROWSING Then BigPond Additional Services are for you Additional charges may apply Please check bigpond com for the latest details PHOTOS BIGPOND Just because you have a digital camera doesn t mean you can t cherish a photo album Photos BigPond makes it easy for you to upload your favourite digital snaps and get them processed into high quality colour prints from Fujicolor Along with prints you can turn your digital pics into enlargements T shirts mugs and more BIGPOND SECURITY SERVICES Need to purchase services that help protect your computer BigPond Security takes care of all that with a single set and forget suite of services We use industry leading software keep it totally up to date for you and provide 24 7 support if you need it FAMILY WEB HOSTING If you have family and friends all over Australia or around the world Family Website is a great way to share your celebrations with them The service includes your own site plus a fun and easy to use Website Builder So you can upload snaps of all your family events then email everyone with a URL instead of megabytes of images
24. ard at any Telstra Shop in person If you ever want to check or change your billing option or activate BigPond EasyPay Automatic just visit the My Bill section when you log in to My BigPond How dol transfer my BigPond and Telstra services when move house It s usually pretty easy with a little forward planning Tell us where you re moving and we ll do the rest Everything you need is at bigpond com mybigpond movinghome and there is a comprehensive FAQ section should you have any questions 36 37 38 COMPUTERS AREN T HUMAN THEY JUST LIKE TO ACT THAT WAY SOMETIMES SO HERE S WHAT TO DO IF THINGS DON T GO TO PLAN ey TROUBLESHOOTING TIPS Let s start with the IT Professionals secret The technical term is cycling the equipment It sounds very NASA but for the rest of us it just means turn it off count to 5 then turn it on again You ll be amazed how many irrational computer problems this can fix Where possible try to follow the correct procedure for powering down your computer modem or other equipment And don t lose your cool The power switch is there to restore your power as well as your computer s The other major check is your set up Carefully check that every plug and wire is in the right place the right way round and is switched on TROUBLE WITH YOUR MODEM If you re having trouble with your modem try to establish just how much it is or isn t working
25. at you re aware of the risks NON GENUINE WEBSITES Some criminals create authentic looking websites that appear to offer legitimate goods and services This is sometimes known as phishing However these sites are simply designed to steal credit card and email details with no intention of providing what you pay for HOAX EMAILS Web criminals have also been known to circulate emails that appear to come from a legitimate company Using a variety of false reasons they will ask you to confirm your account details passwords and so on by either return email or via a web page It is highly unlikely that a company would ever need you to confirm your confidential information and certainly not over the internet These scams are usually a way of gathering confidential information from unwary web users BigPond never asks Members to email us their personal details or click through to a website to confirm any of their account details HACKERS Hackers try to use their computer skills and special software to gain unauthorised access to your computer If they do get past your security systems they can do whatever they like This can include stealing files personal information and financial records gaining access to your BigPond service or simply destroying your computer The effects can be devastating time consuming and expensive SPAM Spam is simply unsolicited commercial electronic mail Sending spam is now illegal i
26. back on again e If you still can t get Line Sync you ll need to call BigPond Technical Support 4 HOW DO I RESTORE MY MODEM TO THE FACTORY DEFAULTS FOR 2WIRE ADSL GATEWAYS If you ve done something to your 2Wire ADSL Gateway you can restore its factory default settings and start again Here s how STEPI Turn your modem on and wait until the power light is solid green STEP 2 Then insert a pointed object like a ballpoint pen or a straightened paperclip into the hole at the back of the modem labeled RESET Press and hold the reset button for approximately 10 seconds until the power light starts flashing green then release the button STEP 3 The power light will flash green for up to 30 seconds wait until it turns solid green again Your modem is now reset to its factory defaults STEP 4 You ll need to rerun the self install CD to configure the modem and your broadband ADSL connection or go to http 10 0 0 138 in your web browser and reset your username and password see how to change your username or password below before you can access the web 51 FOR THOMSON SPEEDTOUCH MODEMS If you ve done something to your Thomson ADSL Gateway or modem you can restore its factory default settings and start again Here s how STEP 1 Make sure the modem is on and wait until the power light shows steady green STEP 2 Then insert a pointed object like a ballpoint pen
27. d ADSL or Cable Home Network Gateway you can connect more than one computer wired or wireless to the gateway This means multiple users within the home can surf the internet at the same time The installation CD will guide you through connecting multiple computers to your Home Network Gateway However due to the wide variety of possible network configurations BigPond Technical Support is limited to a single stand alone computer Our BigPond Premium Support service is a great solution to help you set up your network and answer any of those tricky situations you may come up against 4 HOW DO REINSTALL NETWORK CARD DRIVERS NOTE Unless your network card was supplied by us BigPond Technical Support won t be able to help you here Sometimes network cards do have to be reinstalled and the following is a common way to do it But please be very careful as you may remove all your computer s network settings In fact if you re not totally confident of your IT abilities you should probably contact a network specialist your network 45 administrator or your computer retailer BEFORE YOU BEGIN If you re using a non Telstra supplied card you may need the card s driver disk often a floppy disk or CD ROM If you don t have the disk ask the person who supplied your card or check the box it came in Network Interface Card NIC drivers can occasionally cause connectivity problems If you keep having the same con
28. droppers 75 TECHNICAL SUPPORT bigpond com help BILLING AND ACCOUNT INFORMATION bigpond com mybigpond 759 00123 ADSL CABLE V4 0209 Registered trade mark of Telstra Corporation Limited ABN 33 051 775 556
29. eb pages and tonnes of enjoyment all without adding one megabyte to your monthly usage It means you may be able to downshift to a more cost effective plan but still visit all your favourite sites download hours of multimedia content and still have usage to spare LOVE YOUR MUSIC BigPond Music is a leading 24 hour music store There s a huge collection of contemporary and back catalogue albums and singles for you to choose and download to your personal library and you can have them added to your BigPond Bill Plus you can enjoy exclusive releases free trial tracks music news and videos BigPond Members receive a discount and downloads from BigPond Music are unmetered So none of them will affect your monthly usage Start shopping now at bigpondmusic com LOVE YOUR MOVIES BigPond Movies delivers entertainment straight to your letterbox 61 Choose froma huge selection of new releases kids movies classics comedy action and more With over 36 000 titles to choose from the hardest part is deciding what to watch first Watch your movies in your own time on your TV You can keep them as long as you like and never pay a late fee When you are finished simply return the DVD in the pre paid envelope and we ll send you another one from MyQ your order list You can also download full screen digital quality movies direct to your computer for just 1 95 for a one week rental or 5 95 for an overnight
30. er attacks including flooding with invalid data packets 3 WHAT IS AN ENCRYPTION KEY AND HOW DOES IT PROTECT MY HOME NETWORK Your home network uses radio waves which means they can be vulnerable to eavesdropping To provide security against eavesdropping your modem gateway is configured with an encryption key that it uses to encrypt and decrypt transmitted data 56 There are two types of encryption keys FOR THE 2WIRE 2701HGV W ADSL THOMSON TG782T AND THE NETGEAR CG814WG GATEWAYS WPA Wi Fi Protected Access based on a Wi Fi Alliance group standard You can find your WPA key on the wireless keycard that was supplied with your gateway and also on the label on the bottom of your gateway You need to enter the WPA key as part of the installation process for your gateway 4 HOW DO I CONFIGURE MY HOME NETWORK GATEWAY KIT OR ADD ANOTHER COMPUTER TO MY HOME NETWORK The CD in your Self Install kit has been designed to configure your Home Network Gateway and your computer automatically You can also use your CD when you want to install Wi Fi adapters and add computers to your home network However this only works with the adapters that BigPond normally supplies with our Home Network Gateway Self Install Kits the Netgear WG111 or WG511 The make and model number will be printed on the adapter If you re using Intel Centrino or Mac AirPort the CD will also help configure and add the computer to your Home Network
31. he Broadband Link a number of menu options can be selected click on the Advanced Settings menu option STEP 3 Underneath Broadband Network is where you need to enter your username and your new password Confirm your new password and click on the Save button in the bottom right hand corner You should not change any other parameters on this screen STEP 4 Wait until the Internet light on your gateway turns green this may take a few minutes STEP 5 Browse to bigpond com to double check the connection FOR THOMSON GATEWAY OR MODEMS First change your password on the BigPond site then open http 10 0 0 138 in Internet Explorer STEP 1 Click Broadband Connections on the left hand side of the page and then click on View More under Internet 53 STEP 2 Click Disconnect and then enter your new password in the field provided STEP 3 Now click on Connect and wait for the screen to indicate that your connection is back up NOTE Once you ve changed your password on your account and your modem remember that you ll need to change it in your email client e g Outlook Express too Refer to the FAQ on bigpond com for instructions 6 WHY DO I SEE WARNING NO PASSWORD SPECIFIED WHEN I ACCESS HTTP 10 0 0 138 2 Don t worry this doesn t mean you ve given your modem the wrong password This warning only refers to the 10 0 0 138 page and the fact that you can specify a password for accessing
32. into a text field your computer uploads a small amount of data USAGE Your internet usage is the total amount of data that you download and upload Please see the Download and Upload definitions above USB Oe USB stands for universal serial bus and is a system that lets you plug a huge range of devices hence universal into the one plug that s the serial bus part on your computer USB connectors are usually flat although there is a square model out there as well 74 VIRUS A virus is any application that infects your computer without you knowing including worm and trojan viruses There are no good viruses Even harmless viruses clog up and slow our network Others can steal from you or destroy the personal data on your computer To find out more see the Security section of this guide WEP WEP stands for Wireless Equivalent Privacy from the IEEE 802 11 standard It is a type of encryption key that is used to protect and secure your local Wi Fi network from eavesdroppers WI FI The wireless technology standard from Wi Fi Alliance with the aim of improving interoperability of wireless local area network products based on the IEEE 802 11 standards BigPond Home Network Gateways adopt this standard WPA WPA stands for Wi Fi Protected Access based on a Wi Fi Alliance group standard It is a type of encryption key that is used to protect and secure your local Wi Fi network from eaves
33. is could be anything from a fridge to cars in your garage or even reinforcing in your walls or floors ceilings Are there high density walls or floors between your modem and computer Are there sizeable volumes of water between your modem and your computer s such as a fish tank rainwater tank swimming pool etc Is there anything close to the computer or modem that could be causing radio interference such as a TV set cordless phone radio microwave etc Can you move the modem toa better position either in a different location or mounted up high with a bracket 58 POND POINTS KEEP YOUR ETHERNET LAN CABLE IRONICALLY YOUR ETHERNET LAN CABLE IS A KEY PIECE OF TROUBLESHOOTING EQUIPMENT FOR YOUR HOME WI FI NETWORK SO KEEP IT SAFE FOR THE FUTURE A WIRED CONNECTION MAKES IT EASY TO TEST WHETHER PROBLEMS ARE IN YOUR WI FI LINK OR ELSEWHERE IN FACT BIGPOND TECHNICAL SUPPORT INSISTS ON IT 59 GET MORE BANG FOR YOUR PLAN WITH BIGPOND BROADBAND ADSL amp CABLE YOU CAN ENJOY ALL KINDS OF EXTRA BENEFITS In Looking After Your Usage we explained how your monthly megabytes add up Now here s how they don t If you re interested in the same things as most other people chances are you can spend hours online without affecting your usage BigPond offers Broadband excluding hourly plan and satellite Members four main unmetered web channels Music Sport Movies and Games that link to hundreds of w
34. isk all the way through What if you do have issues Well the installation program on the CD includes some basic troubleshooting steps And you ll find a great FAQ Frequently Asked Questions section on the disk too There are also troubleshooting tips and the essential FAQs later in this guide Chances are you ll find the answer in one of those areas If not there are even more resources available in our online Help Centre at bigpond com including tutorials configuration guides FAQs in depth troubleshooting and more Of course you ll need internet access for that So if you ve got a dial up service keep it active until your BigPond Broadband connection is up and running POND POINTS NEED TO GET TO THE HELP CENTRE BUT DON T HAVE AN INTERNET CONNECTION GRAB A BIGPOND PRE PAID DIAL UP STARTER KIT AND GET INSTANT DIAL UP ACCESS FOR THE SHORT TERM VISIT ANY TELSTRA SHOP AUSTRALIA POST DICK SMITH ELECTRONICS FONEZONE LEADING EDGE KMART OR RETRAVISION STORE INSTALLING ADSL FILTER SPLITTERS FOR A STANDARD PHONE OUTLET If any type of telephone device shares the same phone line as your ADSL service you need to fit a filter splitter between the wall socket and the phone fax answering machine dial up modem alarm system Foxtel digital tuner etc Luckily it s really easy STEP 1 Disconnect the device from the wall STEP 2 Take a filter splitter and plug the short lead marked Line or
35. mputer stop trojans from sending data out of your computer and provide you with a report on any such activity You ll find more info in the Security section of this guide HOME NETWORK GATEWAY BigPond Broadband Home Network Gateway sets your BigPond Broadband Cable or ADSL service free by getting rid of the wires that tie you to a modem The modem is still wired to a phone or cable outlet but you can access the web from almost any room you want and connect several PCs if you like 73 MODEM Your modem is a device that translates or modulates computer data into a form that can be transmitted over the internet and then untranslates demodulates any data being sent to your computer Modem is actually short for Modulator DeModulator SPLITTER A splitter is a special filter that separates your internet signal from your phone ADSL or pay TV cable signals A central splitter is an even more advanced filter that s needed when you have several outlets on the same line or cable as your BigPond Broadband service SSID SSID applies for Home Network Home Wi Fi Gateways only and stands for Service Set Identifier The SSID defines the name of the local Wi Fi network provided by your gateway UPLOAD An upload is any data that goes from your computer up to the internet Usually that means emails that you send Although every time you click a button or a link on a web page or enter characters
36. n many countries including Australia and is specifically banned by many more ISPs including BigPond It s annoying time consuming often offensive and it wastes your usage allowance Our recommendation is that you never reply to spam even if the message offers you an opt out link Feedback simply lets the spammer know that your address is valid so they will continue sending you their junk and selling your address to others WORMS AND OTHER VIRUSES Viruses are software applications that infect computers They can be written to perform almost any function once they ve gained access to your system Worms are viruses that spread themselves across a network they re very common as email borne viruses Once installed a worm can steal addresses from your contacts lists and spread itself to your friends and colleagues computers Along with the inconvenience and embarrassment all those emails can generate high levels of excess usage on your account 20 TROJANS AND SPYWARE A trojanis apiece of software that usually hides within a legitimate looking application or utility to gain entry into your computer system Once you install the host software the trojan can launch itself and go to work Trojans might do any of the things that a human hacker would or they may simply provide a hacker with a means of easy access Spyware is similar to a trojan although usually less damaging It will install itself on your s
37. n one computer in the house or your modem needs to be plugged in somewhere other than where you want to use your computer You control who has access to your wireless network so your neighbours won t be able to use your internet service just because they re in range 55 e BigPond Wireless Broadband gives you the freedom of internet access via the Next G network in most places across Australia So basically the Home Network Gateway gives you local wireless connection s around your home to your gateway and wireless broadband gives you a wireless connection to the internet 2 IS HOME NETWORKING SECURE During the installation process the self install CD takes several steps to automatically secure your Home Wi Fi network These include Generating a unique WPA Wi Fi Protected Access or WEP Wireless Equivalency Privacy encryption key for your home networking connection Making sure that your SSID Network Name is totally unique And the BigPond Home Network Gateway uses NAT Network Address Translation to stop unauthorised people from connecting to your gateway or computer However BigPond highly recommends that you also install firewall software to protect your computer and personal files You can buy reputable firewall software from your computer retailer or you can simply subscribe to the BigPond Security Solution The NAT feature on the BigPond Home Network Gateway also prevents a number of common hack
38. nection errors and the cycling trick in the Looking After Your Connection section of this guide hasn t worked then you can try reinstalling the NIC drivers STEP 1 Right click on My Computer select Properties then click on Hardware and select Device Manager If you re using Win 98 you ll select Device Manager from the My Computer window STEP 2 Click the sign beside Network Adapters STEP 3 Right click on the NIC and select Uninstall Then click OK to confirm STEP 4 To reassign the drivers right click on the computer icon at the top of the Device Manager list and select Scan for Hardware Change Windows will detect the card and reassign the drivers Your computer may ask for the device driver disk or CD at this point 46 5 GENERAL DEVICE FAQS The lights on BigPond Broadband Gateways Modems can make it easy to identify any problems with your setup or your service Refer to the tables on pages 12 and 13 for a quick guide to the bright lights of broadband and what they mean to you Of course these tables are only an overview You ll find more detailed troubleshooting guides for your device including all the possible light indications and what to do about them in the Help Centre at bigpond com If your computer or laptop uses a power saving mode like Sleep or Hibernate it may affect the connectivity of your Network Interface Card 3 WHY DOES INTERNET EXPLORER KEEP SAYING PAGE C
39. ng occurs every time you access the internet in any way whether you re browsing websites checking the local news or visiting a chat site So almost any time you spend online will incur usage However usage incurred when you visit the BigPond site or view content on our exclusive unmetered channels will not be added to your monthly usage total You ll find more about those under Extra Stuff later in this guide 26 27 HOW AND WHY TO MONITOR YOUR USAGE Moving data back and forth over the internet costs money That s why we allow a certain amount of monthly usage in proportion to your plan fee Your BigPond Broadband monthly connection fees won t be affected if you exceed this amount but depending on what plan you are on we may charge additional usage fees for the extra megabytes used If you are on a BigPond Liberty plan you will not be charged additional usage fees but speeds will be slowed to 64kbps once you reach 12GB for the BigPond Liberty 12GB plan and 25GB for the BigPond Liberty 25GB plan of usage in a single month The service may not be used for unauthorised purposes as set out in the Acceptable Use Policy So monitoring your estimated usage is a great idea It might even help you spot a virus infection before it gets out of hand see the Security section earlier Now it s almost impossible to keep a running total of your usage in your head But we do provide a couple of tools to help make
40. of BigPond Support Boundaries please check the following web pages BIGPOND BROADBAND ADSL bigpond com internetplans broadband adsl sysreq BIGPOND BROADBAND CABLE bigpond com internetplans broadband cable sysreq 2 WHAT EMAIL NEWS SETTINGS DO I USE If you re using an email client application like Outlook Express you ll need to configure it to access your BigPond service This will mean entering your username plus your password and our server details The server details you ll need for BigPond Broadband are POP3 Mail Server Incoming Mail mail bigpond com SMTP Mail Server Outgoing Mail mail bigpond com NNTP Server News news bigpond com Configuring your mail program and creating a new account or profile is fairly easy and your software will help you If you re unsure though the FAQ section of bigpond com contains step by 44 step instructions for creating new email and newsgroup profiles or Accounts in Outlook Express for Windows If you are using Outlook as your email client you may not be able to read the service emails usage notifications we are sending you because the images are not being downloaded You may have to turn your automatic downloading of images function on For help in doing this and more tips when using Outlook visit our FAQ page on BigPond com and search for Outlook User Tips 3 CAN CONNECT MORE THAN ONE COMPUTER TO MY BROADBAND SERVICE If you have BigPond Broadban
41. onnecting to BigPond Broadband ssena 7 Installing ADSL filter splitters 8 For a standard phone outlet 8 For a wall mounted phone 9 installing your cable splitter 10 Checking your gateway modem 11 LOOKING AFTER YOUR EMAIL 14 Your BigPond email address 15 About the new BigPond WebMail MyInbox nsss 15 How to set up your mailbox 15 MyConnect and BigPond s extra mail services wee 16 MyInbox an online one stop MyEmail email on your mobile 16 MySync backup your mobile CONPACHS annarar 16 Additional Mailboxes 17 Premium Mail eeeeeeeee 17 LOOKING AFTER YOUR SECURIT Y arriere 18 Why security matters so much 19 What to watch out for 19 How to protect yourself Network security BigPond Security Services 24 W LOOKING AFTER YOUR USAGE 26 What is usage anyway nos 27 How and why to monitor your Usage traps and how to ANODE Nemisis 29 LOOKING AFTER YOUR BIGPOND ACCOUNT cee 32 Managing your membership Change your plan Change your password 34 Managing additional mailboxes 34 Your BigPond Billo ee 35 LOOKING AFTER YOUR CONNECTION Troubleshooting tips Your modem YOU SOPVICE sscccccccsscccserssesssaees 39 Your connection speed 40 Where to find help 008 40 Where to get even more help 41 TROUB
42. pplied by BigPond remember to update your password details in the modem configuration page before you next connect to the internet Refer to page 56 of this guide You will also need to update your email client e g Outlook Express login information Check the FAQ section of the _ self install CD for detailed instructions MANAGING ADDITIONAL MAILBOXES You can purchase additional mailboxes on your account Additional mailboxes mean you can create separate email addresses to help you manage incoming emails or to give other people in your household or business their own email addresses If you re the primary user the owner of the BigPond account you can add remove and update details for any of the additional mailboxes you create Just log into My BigPond and go to My Email to make the changes Your additional mailbox owners can also log into My BigPond using their username and password and then update their own details if they wish However they don t get to add or delete themselves or any of your other mailboxes 34 YOUR BIGPOND BILL We give you a couple of handy options for managing your BigPond charges so you can choose the one that works best for you You can choose to receive your BigPond Bill separately or with your other Telstra services in one bill BIGPOND BILL Your BigPond charges come on their own statement separate from any other Telstra products you may have and you can choose to receive it
43. puters and up to three BigPond email addresses against major security threats all at once Single or multi licence the choice is yours Here s how they work CONTENT FILTER PARENTAL CONTROLS Allows you to set time limits on your children s internet usage monitors the sites they visit and provides you with reports of their browsing history DESKTOP ANTI VIRUS Checks downloads compressed attachments web content disks and external drives for potential threats EMAIL SPAM FILTER Helps stop spam before it hits your inbox ANTI PHISHING Alerts you when you go to most scam websites which may attempt to steal passwords or security ANTI SPYWARE Helps stop people collecting information about your online surfing habits password and bank details 24 PRIVACY PROTECTION Helps stop unwanted messages such as pop ups and annoying ads PERSONAL FIREWALL Helps protect against theft of your personal details passwords or files by preventing unauthorised access to your computers EMAIL VIRUS FILTER Scans and rejects contaminated emails and files monitors websites for potential threats and more BIGPOND DESKTOP ANTIVIRUS Checks shared files downloads compressed attachments web content disks and external drives for the viruses that aren t spread by email 24 7 TECHNICAL SUPPORT No matter what time of the day or night you need help we re only a phone call away WANT TO KN
44. s running But how often will you need to do that Also USB connections are effectively switched off when your computer goes into any powersaving or sleep mode When it wakes up again your computer needs to find and reboot the software that drives its USB modem connection This can slow down the computer s restart process and means the modem has to reconnect to the internet On the other hand an ethernet connection is treated as essential by your computer s operating system so its power supply is preserved in low power modes There is no software to find and boot and no need to reconnect So you can enjoy faster computing and a truer always on internet service 3 WHAT IS LINE SYNC AND DOI NEED IT Line Sync Synchronisation establishes that your phone line is connected to the ADSL equipment back at your local exchange If your modem can t achieve Line Sync you won t be able to connect to the internet Most modems indicate Line Sync with a light marked SYNC ADSL WAN or LINK And as a rule a flashing light indicates a current attempt to achieve sync while a solid light indicates a successful Line Sync 50 NOTE THAT It can take up to 60 seconds for your modem to achieve Line Sync so be patient If you can t get Line Sync check that you ve installed your filter splitters correctly and reboot your modem by turning the power off waiting 5 seconds or so and then turning it
45. slates into speed when you re surfing the internet BITS PER SECOND Most ISPs including BigPond rate broadband plan speeds in kilobits per second e g 256 64kbps 512 128 kbps However most software including Internet Explorer and Windows displays download speeds in kilobytes per second kB s One byte equals eight bits so typical plan speeds translate as 256 32 512 64 ee ie 1500 71 BYTES Bytes are a common unit of computer data measurement although the base unit is actually a bit Each bit short for Binary Digit is literally a 1 or a 0 in the binary code that makes computing possible And there are 8 bits in a byte A kilobyte is generally taken to be 1 000 bytes and a megabyte is generally taken to be a million bytes Because of the binary code all computing is based on the 2 times tables so they re actually 1 024 and 1 048 56 respectively BROADBAND Broadband is actually just an umbrella term for high bandwidth internet services See bandwidth BigPond Broadband Services include ADSL cable wireless and satellite internet CABLE Cable is a type of broadband service It delivers internet data over the network of pay TV cables that Telstra laid in metropolitan areas These cables have a huge data capacity and can deliver incredible internet speeds However the cable must be physically present at your address before you can connect to it DIAL UP Originall
46. t need a filter is your ADSL modem unless it s sharing an outlet with a phone or other device You ll also need to make sure there are no extension leads on any of the devices connected to the ADSL phone line Extension cords often cause more interference than a broadband ADSL connection can manage You can find out more in the FAQ section on your self install CD Getting Started at the front of this guide also has step by step instructions for installing your filter splitters Remember if you have more than four outlets on the line or any hard wired devices like a back to base alarm or wall phone that doesn t come off the wall you must have a central splitter fitted as part of a professional installation POND POINTS LOOK AFTER YOUR SELF INSTALL CD KEEP YOUR CD SAFE IN ITS CASE YOU LL NEED IT IF YOU EVER HAVE TO RECONFIGURE YOUR BIGPOND BROADBAND CONNECTION CHANGE YOUR PASSWORD OR ADD HOME WI FI CONNECTIONS AND IT S GOT A GREAT FAQ SECTION ON IT 49 2 HAVE BOTH USB AND ETHERNET CABLES IN MY KIT WHICH SHOULD USE For each PC you wish to connect you can choose to connect via either ethernet or USB cables but not both Ethernet is recommended for optimum ADSL performance This can be important if you have subscribed to one of the superfast BigPond Broadband ADSL plans USB does offer the flexibility of a plug and play which means you can unplug the modem while your computer i
47. ted monthly so you should never use them to check your current usage gt USAGE TRAPS AND HOW TO AVOID THEM When you have a high speed broadband account usage can build up very quickly Its worth making sure each user on your account knows what causes usage and how to avoid the traps that can lead to an unpleasant excess usage surprise You should also be aware just what your operating system and other software might do automatically Windows XP for example is designed to check for updates on a regular basis then download them without asking you And recent updates have been more than 150MB You may want to check your software user guides and see how to turn this feature off 29 You can generate high usage yourself if you enjoy a lot of online game play streaming video and audio e file sharing see next page e downloading large files e general web browsing on a low usage plan e sending and receiving large emails If any of these things are causing you additional usage charges then you may wish to change to a plan that lets you do the things you enjoy Choosing a new plan is easy See the next section of this guide for details Some usage accrues when you least expect it This can include push advertising files from mail newsgroup and chat sites using download managers straying out of a BigPond unmetered web channel by clicking on a link for example Mostly you can avoid this
48. to the remaining connector on the cable splitter Finally screw the other end of this cable into the Cable connector on the back of your modem Well done CHECKING YOUR GATEWAY MODEM Once you ve been all the way through the self install CD your internet connection should be up and running Going to a website is the obvious way to check But the light indicators on your modem can also tell you that everything is okay So for your peace of mind you can check your Gateway Modem lights against the following tables 11 ADSL GATEWAYS MODEMS THOMSON TG 782T 2WIRE 2701HGV W THOMSON S 536V6 2WIRE 2071 A STATUS LIGHT INDICATION Power Steady green when power is connected Ethernet Steady green if ethernet connected flashing when data being transferred USB Steady green if USB connected flashing when data being transferred DSL or DSL WAN Flashes green when synchronising steady green when synchronised Internet or activity Steady green for an internet connection flashes during activity CABLE GATEWAYS Wireless Steady green when a Wi Fi connection is detected 2Wire 2701HGV W amp Thomson TG782T only Phone 1 Phone 2 For future use 2Wire 2701HGV W amp Thomson TG782T only you ve installed Your modem will only have some of these lights depending on which model 12 MODEMS STATUS LIGHT INDICAT
49. tre WHERE TO FIND HELP You can find detailed help in the following Troubleshooting FAQ sections on your self install CD inthe BigPond Help Centre s FAQs tutorials configuration guides and more Just visit bigpond com help to find what you need It s a great resource And with searchable access to over 1 000 useful answers all you need to do is ask the question 40 WHERE TO GET EVEN MORE HELP BIGPOND PREMIUM SUPPORT BigPond Premium Support can provide you with expert assistance for Home Network and computer related problems that fall outside the specialised scope of our free Technical Support services Premium Support is provided by our partner gizmo an Australian company that provides expert in home or phone technical support for a wide range of technologies used in the home They can provide support for home networks setting up a new home network and other computer related issues Plus they guarantee on site services for 30 days for your peace of mind Check my bigpond com pond premium support for more details Refer to www gizmo com au legal html for full terms and conditions POND POINTS WE CAN T GIVE YOU A FINER PROBLEM SOLVING TIP THAN TRY TURNING IT OFF THEN BACK ON AGAIN THAT AND DON T LOSE YOUR COOL IT S ONLY A COMPUTER AFTER ALL 41 42 OH NO WE HOPED YOU WOULDN T NEED THIS SECTION BUT NOW THAT YOU RE HERE LET S TRY AND RESOLVE YOUR PR
50. tware to help protect both your BigPond email address and your computer You can find out more under BigPond Security on page 24 or by visiting bigpond com security DON T PROVIDE YOUR DETAILS Be careful not to provide your personal financial or email details across the internet unless you know and trust the people or company involved NEVER GIVE YOUR EMAIL ADDRESS Do not give your email address in a public forum such as a chat room or newsgroup Spammers and other internet criminals constantly scan these sites and harvest valid email addresses ALWAYS LOOK FOR THE CLOSED LOCK SECURE LINK ICON Look for the Secure Link icon and a https URL in your browser window before you provide details on a web site The Secure Link icon is usually found in the bottom right hand corner of your browser Never ever provide your details over a non secure web link 22 DON T TRUST EMAIL ATTACHMENTS EVER If you don t know the sender delete the email immediately And even if you do trust the sender copy any attachments to your desktop so that your anti virus software can check them first CONSIDER A CONTENT FILTER As a member of the Internet Industry Association s IIA Family Friendly ISP program BigPond supports the content filters endorsed by the IIA and tested by the CSIRO They are a great way of blocking access to unsuitable sites and their content MONITOR YOUR USAGE If you see an
51. unexpected jump in your monthly usage it may give you an early indication that something is amiss Remember that under our customer terms you are responsible for protecting your BigPond account and paying for any usage accrued on it See the next section of this guide NETWORK SECURITY BigPond provides some network level services to help protect you and your computer These include NETWORK SPAM FILTER Our mail servers will automatically block incoming email from known spam senders This coarse filter stops obvious spam from clogging our systems and provides you with some relief from annoying or offensive email NETWORK EMAIL VIRUS FILTER We also automatically scan incoming emails for the most prevalent email borne viruses and reject them before they reach our server You should note that this filter only scans for the most prevalent viruses Older newer and less common viruses may not be detected 23 gt BIGPOND SECURITY SERVICES BigPond Security contains a comprehensive bundle of security products to help protect your family or office PC from inappropriate content spam viruses and phishing attacks The BigPond Secuirty pack also comes with automatic updates and a 24 hour helpdesk With BigPond Security you can choose a single licence or multi licence option The single licence option helps protect one computer and one BigPond email address while the multi licence option helps to protect up to three com
52. world of Second Life one of the world s biggest 3D virtual parties Dive in and shop dance socialise and explore Life on our islands is unmetered for most BigPond Broadband Members so now you can immerse yourself in the latest internet phenomenon without usage worries Explore new worlds at my bigpond com pond secondlife BIGBLOG LIFE S BETTER WHEN YOU SHARE IT BigBlog is a simple to use web log a little like an online diary You can write just about anything and get comments back from your readers You can also post photos sound and even video Share images and thoughts with family and friends or just have your say Diary travel log book random record personal soapbox your BigBlog can be whatever you make it With BigBlog you can snap and post straight to your blog with an MMS from your Telstra Mobile You can also SMS posts to keep your blog up to date while you are on the go BigPond BigBlog is easy to use easy to access quick and reliable Try it out for yourself and get started on a blog today just visit bigblog com au gt NEWS AND UPDATES If you want to know everything that s happening at BigPond you need the full version of Ponderings our monthly e newsletter We ll send you this issue automatically so you can see announcements about new plans or products as well as essential news like virus alerts planned outages etc 64 It s a great read full of useful tips and information that c
53. ximum number of mailboxes is 15 PREMIUM MAIL BigPond Premium Mail is an exciting new service designed for business people on the move It combines the freedom of WebMail with the various organisational tools of Microsoft Outlook 2003 so that you can manage your email appointments contacts and calendar from anywhere with web access You can use the service with your desktop computer laptop or any other web enabled device such as a suitable PDA mobile phone or other handheld unit Better still you can automatically synchronise the data on your eligible devices with the data held online by the service Now that s a mobile office 17 T 18 AS LONG AS YOU RE CONNECTED TO THE INTERNET THE INTERNET IS CONNECTED TO YOU The internet is an amazing window to the world So while security issues shouldn t stop you enjoying the view leaving your window wide open isn t the best precaution Online crime ranges from stupid vandalism to outright theft Even an annoying email worm virus can cause you headaches and potentially lead to heavy additional usage charges until you get rid of it Online criminals and vandals have come up with several ways to spoil everyone else s internet experience No doubt they ll come up with more But we keep a sharp lookout and we offer plenty of advice and services to help you protect yourself So don t let this rogues gallery freak you out It s just important th
54. y the internet was available over telephone lines To access the web your computer made phone calls just like the rest of us It literally dialed our modem s number Our modem then dialled another modem and so on DOWNLOAD Downloads are data that you pull down from the internet into your computer That data could be anything from a web page to an email to a streaming video file 72 ETHERNET Ethernet is a very common local area network LAN technology In other words it s a way of connecting computers and computer equipment Wired ethernet connections usually use RJ45 type connectors like the one illustrated above FAQ Literally Frequently Asked Questions FAQs are usually the heart of any internet or computer information directory You ll find very useful FAQs on your self install CD on page 42 of this guide and the best of them all at our online Help Centre at bigpond com Fa EB ADSL filters or filter splitters are designed to stop the high frequency ADSL signals and low frequency telephony signals interfering with each other See the ADSL definition above Every telephone device that shares a phone line with an ADSL modem must be connected via a filter effectively isolating the modem FIREWALL A firewall is an application that places a virtual security fence around your computer As long as it s kept up to date and active a firewall can stop hackers from accessing your co
55. ystem and send reports on your computer activity back to its host Either kind of infection has the potential to generate huge levels of excess usage on your BigPond account either by uploading your data to the thieves or by using your computer as a server for ongoing illegal activity HOW TO PROTECT YOURSELF There exists quite a large range of internet security threats Don t let them scare you though Take these sensible precautions and the chances are you ll never encounter a problem more serious than having to delete a doubtful email But whatever you do don t do nothing INSTALL FIREWALL SOFTWARE A properly configured and up to date firewall will help protect your computer from hackers trojans spyware usage theft and other threats BigPond Security provides firewall protection and more You can find out more under BigPond Security on the following page or by visiting bigpond com security 21 KEEP YOUR BIGPOND PASSWORD SECRET It is like a cash machine PIN for your internet access and account details For added security you should change to a new password every month or so It s easy to do Just check the FAQ section on your installation CD or visit bigpond com help for more info INSTALL ANTIVIRUS SOFTWARE Install antivirus software to immediately scan disks downloads compressed files etc to help keep your computer s information safe from interference BigPond Security provides anti virus sof
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