Tech Bulletin 93
Contents
1. CQ53603 Dialing from Phone manager associated with T3 set ignores Number Presentation setting CQ54835 Cannot queue second call using 33 Call Queue short code CQ54910 Agent state incorrect when on outgoing call CQ55091 CCC Agent getting stuck in busy wrap up state closely related to CQ54325 and CQ54910 CQ55160 IP500 Call processing misses dialed digit when call received across SCN and breaking out over ISDN CQ55181 Unable to set the Calling Party Numbering Plan and number type via the ICR CQ55280 Gain changes on E1 R2 card are lost on reboot CQ55488 Time Profiles do not seem to obey change in System Time when set via the 9000 HOLD command CQ55766 IP 500 Intermittent Voice Quality issues due to Memory Fragmentation CQ55820 FSKD Caller display type 5 second delay between first and second ring using 4 0 7 on PhoneV2 CQ55827 DTMFA Caller display type 5 second delay before first ring on PhoneV2 CQ55834 DTMFC Caller display type 10 second delay before POT starts ringing on IP500 CQ55960 Transferring a call to busy extension via EU24 the call does not go to VM when the VMAIL option is selected CQ56007 Call from IP Dect to DS user with mobile twin results in incorrect CLI being sent to line CQ56068 SIP provider specific disconnects calls as the IPO never responded to an OPTION request CQ56113 CH585 rings for 9 sec then stops then rings forever Unable to a2. CQ Number Description of issue CQ38889 Phone Manager Pro displays agent name instead of Hunt Group name after call answered CQ39046 Unable to dial from speed dial keypad or keyboard CQ39050 Softconsole called party name hunt group changes to Softconsole log in name when call is answered CQ39106 Softphone users always show as logged on even when logged out CQ39176 Call Tagging gets out of sync on busy system need to restart IPO CQ39184 Outbound long distance manual call recordings fail over T1 E amp M lines CQ39190 Bridged appearances BA not working on EU 24 CQ39202 Calls out on PRI to a buy device at the far end get Waiting on Line and not a busy CQ39214 Park button shows call tag for previous call does not clear until system restart CQ39291 Addendum to CQ 39221 for SCN support incorrect CLI for forwarded calls CQ39319 Informational need to know if design intent of modem modem on the 1st ATM 4U will not answer CQ39330 System restart 412 when already logged in extn presses login button again CQ39343 System restart on remote transfer attempt off switch via Embedded voicemail CQ39355 HG overflowing to another HG with Object World extension caused system to reboot CQ39357 System restart during inbound routed SIP calls COMPAS ID 134856 Issue 1 Page 3 of 8 Global IP Office Technical Bulletin Number 93
3. Delivered Software or Package Version 2420 Phone Firmware 5 00 5410 Phone Firmware 5 00 5420 Phone Firmware 5 00 Voicemail Lite 2 1 4 CBC 3 1 8 Delta Server 5 2 18 IP DECT ADMM Firmware 1 1 11 IP DECT ADMM Java Configuration 1 1 11 IP DECT ADMM DECT Monitor 1 4 Feature Key Server 1 0 0 5 3701 Phone Firmware 22 04 04 3711 Phone Firmware 91 24 31 03 T3 IP Admin Tool 2 20 Note Upgrading IP DECT 3711 Telephone Firmware When upgrading from very early versions of 3711 telephone firmware to the global version 91 24 31 03 you may encounter an issue with WRONG CARD flashing on the display after the upgrade To overcome this issue perform the following on the 3711 telephone e Press Menu and select Security e Enter the PIN when requested this is 0000 in default and press OK e Press OK to confirm the reset Note Upgrading 5410 Telephone Firmware To protect customers from the 5410 upgrade issue documented in Technical Bulletin 91 this and future releases of IP Office software will not upgrade any 5410 telephones which are already running R5 firmware when the Force Upgrade batch file is switched on If you wish to upgrade a 5410 already running R5 firmware a NoUser Source Number must be entered using Manager in addition to the Force Upgrade batch file When the NoUser source number is used in conjunction with the Force Upgrade batch file this will initiate an upgrade of all 5410 telephones including those already
4. 56xx phones CQ59709 Echo experienced for ATM VoIP Call CQ39081 E1R2 channels are being locked out from outbound dialing COMPAS ID 134856 Issue 1 Page 4 of 8 Global IP Office Technical Bulletin Number 93 CQ39353 Called detail info is not present in CDR output if the call is placed on Park CQ39382 System has choppy audio and delayed audio and choppy audio on analog calls CQ59835 System restart when logging off hot desk user terminal used has BA of the user CQ59859 System restart ERR RECEIVE SETUP tei 0 lar 0 refid 1 message before stack output CQ39081 E1R2 channels are being locked out from outbound dialing CQ60552 System Restart when using bridged appearances CQ39379 No audible ringback for external caller when AA transfers to user that is forwarded out over PRI CQ39381 External caller transferred from AA from Site A to user on Site B across IP Trunk hears no ringback CQ58244 Call transfer through VMail menu to IP Dect no ring tone heard CQ58814 Alternate call routing failing when main ARS route busy CQ59561 Phone Manager Speed dial BLF status offset by one User when twinning is configured CQ39506 System freezes up and requires manual power cycle to clear CQ39508 System restart on 4 1 101107 following merge of cfg CQ39516 Issue with PRI Universal card when multiple outbound calls presented at the same time CQ55826 Group Call forwarded to a busy extn does
5. CQ58941 Assisted Transfer No Answer Busy not working in non English locales CQ58625 VMPro client exception error whilst sorting user list on an Italian OS CQ58707 Campaign on French VMPro option 2 does not give recorded information to caller CQ39460 VoiceMail Pro service stopping unexpectedly on 4 1 27 CQ39495 Message sync does not work correctly when a new message arrives in Outlook CQ59196 VMPro service stopping when an external call is routed to a module containing a group Get Mail action CQ60187 VMPro Client Problem when deleting specific user or group start points CQ60288 Visual Voice greeting record function plays wrong message when listen button is pressed CQ39496 IMS Client uninstall does not remove the files from the windows system32 directory COMPAS ID 134856 Issue 1 Page 5 of 8 Global IP Office Technical Bulletin Number 93 3 3 User CD 4 1 17 resolved field issues The following field issues have been addressed in the Phone Manager 4 1 17 and Soft Console 4 1 6 software CQ Number Description of issue CQ39318 PC softphone user places a call on hold then makes another call the 2 calls are conferenced together CQ56696 PM Softphone access violation when dialing numbers longer than 12 digits CQ57353 Transfer complete button remains grayed out during attempted transfer from Softphone CQ39253 Voice Messages are sorted differently depending on PMP open closed CQ52789 Queue labels not aligned corre
6. advisable to back up the Voicemail Pro configuration and any bespoke voice files prior to performing the upgrade Prior to upgrading to Voicemail Pro 4 1 40 please ensure that all applications running on the Voicemail Pro server PC are closed The upgrade process will retain all the customer configuration mailbox data and registry settings COMPAS ID 134856 Issue 1 Page 7 of 8 Global IP Office Technical Bulletin Number 93 5 Assistance 5 1 Documentation and Software Documentation and Software can be downloaded from http avaya com support 1 Select FIND DOCUMENTATION and DOWNLOADS by PRODUCT NAME 2 Select IP Office 3 Select the Software release required 4 Select the Documentation Categories required Software can also be ordered on CD DVD if required 6 Known Caveats IP Office Caveats are detailed online at http marketingtools avaya com knowledgebase caveats Issued by Avaya SSD Tier 4 Support Contact details EMEA APAC NA CALA Tel 44 1707 392200 Tel 1 732 852 1955 Fax 44 0 1707 376933 Fax 1 732 852 1943 Email gsstier d avaya com Email IPONACALAT4 avaya com Internet htto Awww avaya com 2008 Avaya Inc All rights reserved COMPAS ID 134856 Issue 1 Page 8 of 8
7. running the R5 firmware 5410 telephones running a previous release of firmware will upgrade as normal without the need to enter the NoUser source number when connected to a system running this release of IP Office software NoUser Source Number to allow 5410 telephones running R5 firmware to upgrade ALLOW_5410_UPGRADES COMPAS ID 134856 Issue 1 Page 2 of 8 Global IP Office Technical Bulletin Number 93 The contents of the VoiceMail Pro CD are Component Version Voicemail Pro GUI 4 1 40 Voicemail Pro Server 4 1 40 Voicemail Pro Service 4 1 40 VPIM Client 4 1 40 VPIMDBSvr 4 1 40 VPIMReceiver 4 1 40 VPIMServer3 4 1 40 IMSAdmin 4 1 40 IMSServiceRestart 4 1 40 UMSServer 4 1 40 VMServer 4 1 40 2 New Feature Support 2 1 T3 Telephone Call List The Call List functionality for the T3 series telephones has been enhanced to work with hunt groups EMEA 3 IP Office Resolved Field Issues In the table below Clearquest CQ number refers to the internal bug tracking database used by Avaya SSD When a customer field issue has been confirmed to be a product or documentation issue it is logged in this system and the CQ number used internally within Avaya for tracking the resolution of this issue There may be several customer field cases raised against a single CQ issue The following field issues have been addressed 3 1 Resolved Field Issues in IP Office 4 1 12 and Manager 6 1 12
8. AVAYA IP Office Technical Bulletin Bulletin No 93 Date 28 March 2008 Region Global General Availability GA of the IP Office 4 1 Q1 2008 Maintenance Release Avaya is pleased to announce the availability of the IP Office 4 1 Q1 2008 Maintenance Release This is a scheduled Maintenance release addressing a number of field issues found in the IP Office 4 0 and 4 1 GA releases 1 Overview This Maintenance Release incorporates new software for IP Office Core Switch 4 1 12 Voicemail Pro 4 1 40 and User CD 4 1 17 comprising of Phone Manager 4 1 17 and Softconsole 4 1 6 The IP Office and application software can be downloaded from the Avaya Support Website http support avaya com This software is for use with the IP Office IP500 IP412 IP406V2 and the IP Office Small Office Edition The contents of the Admin CD are Delivered Software or Package Version IP Office Firmware 4 1 12 IP Office Manager 6 1 12 System Monitor 6 1 12 System Monitor 5 2 61 Upgrade Wizard 6 1 12 SSA Viewer 6 1 12 Call Status 4 0 5 4610 4620 4621 5610 5620 5621 Phone Firmware 2 8 3 4601 4602 Phone Firmware 2 3 4601 4602 5601 and 5602 Phone Firmware 2 8 3 4625 Phone Firmware 2 8 24 5601 5602 Phone Firmware 2 3 2410 Phone Firmware 5 00 COMPAS ID 134856 Issue 1 Page 1 of 8 Global IP Office Technical Bulletin Number 93
9. ctly CQ53166 Phone manager does not save profile on first startup CQ56012 Phone Manager not popping when hidden behind another active window CQ56052 Error Message appears in English and Italian CQ56218 The To field displays the number this should display the Name CQ56357 Redial from PMPro delivers call to users own extension CQ56920 PM in Compact Mode The To field is incorrect when the call alerting the phone is to a H G CQ56932 PM Agent User hits BWU to re enable themselves into H Gs they are member of only 1 previously was many CQ57435 Phone Manager 4 0 20 Call logs are not Consistent between All TAB Missed TAB amp In TAB CQ57666 PM cannot retrieve a call from hold after it s recalled and then returned to the held state CQ57695 Phone Manager Lite Call recording option available CQ57801 Phone Manager Incorrect information in Call Window and All In Tabs CQ57999 Absence text that includes a comma causes PMPro to revert back to Lite CQ58002 Absent text that includes a comma isn t displayed properly in Phone Manager CQ58138 Phone Manager and Group Calls displays the User for an instant then the Group Name CQ39338 Softconsole transfer methods result in different behaviors when transferring calls to forwarded users CQ55077 Soft Console Italian Translation CQ57807 Missing Called Number and Call Status info on SoftConsole CQ58423 softconsole g
10. h don t have a VM connected CQ55020 T3 DTMF keypad tone is heard to ANY DS port type handset CQ56540 Mobile twinning International CLI is presented incorrectly to twin CQ39311 ETA time does not work correctly CQ57476 CCC CCV shows agent as Ready instead of Busy Wrap Up when Status on No Answer is set to BWU CQ57831 Breakout calls have their CPN set to null when the original call has Presentation set to NAInterworking CQ39000 First caller will not get Music on Hold if put on hold to answer a 2nd call using TAPI application CQ56238 lineDevSpecific request to transfer the caller with MoH treatment fails CQ39396 Caller ID displays incorrectly to external twinned phone when called internally CQ56008 TAPI not reporting CallerlD for transferring extension when receiving an assisted transfer CQ58045 ISDN Progress Indication req for German Market Origination Call Address 83 for 3 1K Audio calls CQ39339 Data channels appear to be consumed 4 0 10 4 0 111103 CQ58202 IP500 BRI lines intermittently going out of service system restart required to resolve CQ54462 5602SW IP terminals will not update firmware Only on some terminals CQ39185 Using redial from IP phones added 9 to all calls until 46xxsettings txt file was modified CQ56608 CCC CCV shows Ready instead of Busy Wrap Up following call park CQ57819 Incorrect default behavior when redialing numbers from IP Phone call log CQ58403 46xxsettings txt file doesn t contain sections for
11. not wait at the targeted group correctly CQ59766 System restart after attempt to answer recalling held call on IP DECT twin CQ60302 System restart Memory block length exceeded CQ39087 Bridged appearance buttons disappear if programming a new B A for a user without appearances CQ39326 Button Assignments keep disappearing CQ56030 Unable to disable time server updates according to documentation CQ57028 Manager reporting SIP user name error when SIP line is set to Use Authentication Name CQ56774 VPN phone not shown correctly in IP Phone Status list 3 2 Voicemail Pro 4 1 40 resolved field issues The following field issues have been addressed in the VoiceMail Pro 4 1 40 software CQ Number Description of issue CQ58126 Voicemail Pro VPNM does not work when using the Wildcard entry CQ57594 PMPro Configure Personal greetings the tone is not audible to start the recording CQ53010 VM greeting changed via Phone Manager is not reflected in Visual Voice CQ55205 Configure Personal Greetings and no tones are heard and unable to play back the recording CQ39418 Assigning a PIN number to a menu action causes menu to fail CQ59343 Unable to simultaneously select more that two actions in a call flow using shift and left click CQ39490 When trying to play attached wav file of PC audio it fails CQ59061 Swedish chars etc are missing when importing a VM Callflow created by a 4 0 VM Client
12. nswer call at point when the ringing stops CQ56122 T3 phones Direct Dial feature intrudes on an established call CQ56135 After receiving a 407 auth request the IPO SIP Trunk is not sending INVITE packet in correct format CQ56173 CCC SMDR output incorrect if called party clears outgoing call first CQ56174 Agent State incorrect when busy agent has DDI call forwarded CQ56221 Unexpected IP500 system restart at MR Default CQ56298 Related to CQ52363 TAPI function lineDevSpecific for Listen still fails with PB CQ56534 Time in state does not reset when agent refuses call CQ56578 T3 phones not displaying update of CLI when call at head of Queue changes CQ56612 SMDR Record Called and dialed numbers are incorrect when external party disconnects the call CQ56628 CCV incorrectly shows Busy Wrap Up with incorrect time in state when call rings second group member CQ56684 Hot Desk Users prompted for Voicemail Passcode on Embedded VM when not logged on to their Extn number CQ56940 Same issue CQ53845 Phone looks to be on hook but extn is busy if called but on v4 0 CQ56981 Original call is no longer re connected to SoftConsole following an abandoned transfer CQ57539 UK20 Caller display type 8 second delay before POT starts ringing on IP500 CQ57715 System restart after call goes into targeting loop CQ52902 SSA monitoring an IP500 reports a Feature Key Server error when the system is restarted CQ55896 SSA shows VM congestion count for systems whic
13. roup calls changes the associated SC user to the user name when answering calls CQ60734 Opening Phone Manager Softphone Call amp Status Windows missing 4 Technical Notes 4 1 Upgrade IP Office Admin CD The Admin CD will detect previous installed version and upgrade automatically Previous release 3 2 Admin will require to be uninstalled and then reinstalled using the 4 1 12 Admin CD It is not necessary to restart the PC after upgrading unless instructed to do so 4 2 IP Office Expansion Unit Compatibility All IP Office expansion units must be upgraded corresponding to the CPU software 4 3 Upgrade of IP Office systems with limited RAM The binaries supplied since IP Office 3 1 have grown substantially in size in most cases by almost 400 KB Future upgrades using the Validate option may not be possible due to a lack of available space in RAM to store the binary during the upgrade COMPAS ID 134856 Issue 1 Page 6 of 8 Global IP Office Technical Bulletin Number 93 To overcome this issue when upgrading if a system has insufficient RAM to hold the images the administrator is presented the option to restart the system into Offline Mode which will free up enough memory to allow the upgrade to take place When the Upgrade Wizard runs you will notice that it will perform an initial check this is the stage at which it is checking for available RAM When a system is in offline mode this is indicated by in
14. the Type column of the upgrade wizard Offline Mode is only supported from IP Office release 3 1 If the Manager application detects that offline mode is necessary any expansion modules selected for upgrade will be deselected and will need to be upgraded after the IP Office main unit has upgraded An offline system only provides the services required to perform the upgrade and will not provide full telephony functionality Remote upgrades dial up connections are possible in offline mode If a unit is restarted while in Offline mode it will restart in normal mode If the IP Office unit receives no communication from the upgrade wizard for 15 minutes when in offline mode the unit will restart into normal mode The Upgrade wizard does not automatically track the status of a unit entering Offline Mode The Refresh button should be used to determine when the system has restarted into offline mode When the upgrade wizard confirms the system is in offline mode the upgrade can proceed as normal Offline mode is not recommended for upgrading multiple IP Office systems in a single operation Each system should be upgraded in turn 4 4 Upgrade Instructions for Voicemail Pro The Voicemail Pro must be at a minimum of 4 0 GA 4 0 15 before automatic upgrades can be performed to this maintenance release Running Voicemail Pro CD 4 1 40 will automatically detect the previous build as stated above and upgrade automatically It is always
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