Avaya IP Office Release 6.1 FAQ Issue 2 Nov-16-2010
Contents
1. eseesseesssseseeee 10 Will Avaya charge for software maintenance releases also known as Service PackS scceessecereeees 10 Assuming that a customer has an existing IP Office at Release 5 0 with 20 users and they wish to expand to 40 users and upgrade to the latest release for example assuming Release 7 0 What do MNO oes tac e taeda int Pec ctera deactivate eaten dances d resent aa sues A E E trees 10 Can customers skip releases csscsccveestee vasceeiveeiievaneasdacectesivedacts ag veesDavieeeiecd a a aada 10 Sa Issue 2 IP Office R6 1 November 16 2010 Page 3 AVAYA IP Office 500 Hardware Question What new hardware is in Release 6 1 Do the SD cards come with Essential Edition built in Any change on hour s storage with Essential Edition What is the other SD card slot for Which IP Office systems can upgrade to R6 1 Are the 4400 series phones still supported What other phones are supported What capabilities will the 1100 1200 IP phones on IP Office R6 1 have Issue 2 IP Office R6 1 November 16 2010 Answer A new region specific SD Secure Digital card Essential Edition Norstar Version which holds the licensing system software and voice messaging only available with the IP Office 500v2 exclusively in the Middle East Africa MEA region When available please refer to the Product Update or Product Description for further details Yes The SD card has built in Essential Ed2. BCM R6 0 CS1000 and Avaya Aura Interoperability is provided over SIP trunks using standard SIP trunk protocols Features include Basic Call Completion Handling of Busy Called Party DTMF and Ring Back Tone Hold and Retrieve Call Waiting Presentation Called Number Display Called Name Display Abandoned Call Call Redirection Call Transfer and Conferencing 3 party and multi party Application Notes can be found on support avaya com gt Documentation gt Application amp Technical Notes The single DVD is used to install a Linux Operating System CentOS 5 5 a Java Virtual Machine Tomcat Preferred Edition messaging and Avaya one X Portal Server onto a PC Page 7 Is the single DVD for these applications backwards compatible How is Avaya one X Portal for IP Office enhanced Can users create their own or design their own gadgets How is Avaya Customer Call Reporter CCR enhanced Licensing Question What changes have you made to the Voice Compression Module VCM license How does that affect SIP IP trunking and Multi Site Networks My older systems have VCM 32 and VCM 64 cards installed When I upgrade to R6 1 what happens What happens if have 8 VCM licenses enabled and 40 IP Endpoints Issue 2 IP Office R6 1 November 16 2010 No In order to take advantage of the single DVD install for these applications IP Office R6 1 software must be running The user interface is completely cust
3. CO lines up to 20 SIP trunks 64 party conferencing account code entry automatic daylight savings and more When available please refer to the Product Update for further details Combination Card ATM4 DS8 Phone 8 and maximum of 1 expansion unit DS16 or Phone 16 e 48 stations e 16 analog Trunks accomplished via 2 x Combination Card ATM4 and 2 x ATM4 daughter cards on supported based cards OR 1 x Combination Card ATM4 and 3 x ATM4 daughter cards on supported based cards Page 5 Which voice messaging platform can I use in Essential Edition Norstar Version mode Can add more messaging ports to the Essential Edition Norstar Version Which phones are supported by Essential Edition Norstar Version Which trunk interfaces are supported Can IP500v2 systems in Essential Edition Norstar Version be networked Can Essential Edition Norstar Version be upgraded to full IP Office functionality i e Essential Edition Preferred Edition or Advanced Edition R6 1 Enhancements Question What s changed with Multi Site Network Option What is Back up Voice Messaging Is back up real time Do I need to purchase the Preferred Edition license for the back up system How does it work Issue 2 IP Office R6 1 November 16 2010 e 20 SIP trunks requires the Combination Card for the VCM channels Essential Edition is included on the Norstar Version SD card Note that it utilizes the Essential E
4. AVAYA IP Office Release 6 1 FAQ Contents IP Office 500 Hardware siiin aaa Ra EAA AEAEE S 4 What new hardware is in Release 6 1 oo eeeeeesceceeeeeeeeeeesaeeeeaeeceeeeeaeeessaeseeaaeceaeeceeeeeaeeeeaaeeeeaeeseeeeenaees 4 Do the SD cards come with Essential Edition built in s ssssssssssssssssssisssisssrsssrsssrrssissrsssinsstessirssrnnsrnsrens 4 Any change on hour s storage with Essential Edition ccccssscccecessessaececeeesessaaeeeeeescesseseaaeaeeeesseaes 4 What is the other SD card slot fOr ssssssssssssrsssssssessesssressressresrsnssensssnsssnsssnsssnnoesnsenssessseesseesseestesstenstense 4 Which IP Office systems can upgrade tO R6 1 cccessccccccesssssnececeeeceesesnsaeseeeesseeaaeeeeeesesssneeaeeeeeeeseesees 4 Are the 4400 series phones Still supported oo eee eeecsesseceecessesseeeceeceecesseseaeceeeeesseseuseseeeescesesasaeeeeeeseessaes 4 What otherphones are SUpPOrted icc vesccevseeszceaaseusieisdeceeieaeiaeuesetesexavessaveddvesceansessaiiddadevaveeaseasteeveevanuceatics 4 What capabilities will the 1100 1200 IP phones on IP Office R6 1 have cccecssecescecssceeseeecsecesseeesaes 4 Is licensing required for the 1100 1200 IP phones to work on IP Office R6 1 cccsecessceeseceesseceeseeees 5 Can upgrade my Power Demo Kit cccccccccccssssssseeececesseseeseeeceseseeaeeeeecssseseaseesecsseeesaeaeeeseseseaaaeaeeess 5 IP Office Essential Edition Norstar Version cccceessece
5. Can Back up and Distributed Preferred Editions be run on the same network Does Distributed Preferred Edition require licensing Were there any changes to IP Office Manager What other Avaya systems can IP Office R6 1 network with What applications are on the new single DVD Issue 2 IP Office R6 1 November 16 2010 the IP address of the Back up Preferred Edition messaging PC Extra Preferred Edition PC s can be used in the Multi Site Network at locations where they may have heavy voice mail usage Distributed Preferred Edition can be used at any location to handle local Auto Attendant queue management announcements etc A primary Preferred Edition must be assigned as all voice messages no matter where handled will find its way back to the Primary Minimizes bandwidth requirements as calls can be dealt with at the local Preferred Edition messaging server Yes Messages from the distributed Preferred Edition will always be left at the primary If the primary is unavailable messages will be left at the back up Preferred Edition Yes Each Preferred Edition PC server will require the Preferred Edition license and any extra voice ports Yes Asingle instance of IP Office Manager only in a Multi Site Option Network can view in aggregate all Users all Hunt Groups User Rights and Time Profiles The IP Office Multi Site Network continues to support 1000 users across 32 sites IP Office R6 1 can be networked with
6. aeeeseeeees 8 Will the IP Phones operate Without a license ccccessceceesseseseceeeeecessesaeeceesceseeeaaeseeeescesesasaeeeeeeseeeeees 9 Can I keep my existing Phone Manager Pro licenses ccscssssccccesssesseseceeecessesseaeececssessesaaeeeeseesessaaeess 9 Software UPSrade s scsiisseciceisesdevisavgessitadendacsssetvaiisgssainas chtesshadebaliggrsataadebiacdsastvadivgevaiaas dh vecsavuadiasgitdbdaliaeasiees 9 What is the cost of an IP Office software upgrade to R6 1 from previous releases ccccecessesseeeeeees 9 Issue 2 IP Office R6 1 November 16 2010 Page 2 AVAYA How does IP Office track the 32 users wo c ciicccccccccccccscescecseecececeeseuseeseussceeeeusuuueeueseeeseeeueusueesuseeeeeeueuaueusaess 9 When a new IP500v2 system is purchased does the upgrade license need to be purchased in order to run IP Office Release 6 1 Ps csicasecicacssetecccsctvbacestitiacaseaecceasateccauhsvenddabdscccatl educadasecedeatecdecddl eductuhaceecdaideeecaateees 9 If an IP Office 500v1 is purchased does the upgrade license need to be purchased in order to run IP Office Release Gs r se A A ETRS E 9 If Avaya releases another system release shortly after a new IP Office 500v2 is purchased with Release 6 1 can that system be upgraded to the new release in the 90 day window without an upgrade EEE NTE E A E E AEA E E EE E E A E E E E A E 9 How is it controlled can t just upload a new release of software to an IP Office
7. dition TUI which is different from Norstar voicemail TUI Yes 2 voice ports are included for simultaneous access and you can add ports in increments of 2 up to a maximum of 6 voice ports IP Office 1400 series and any analog device supported on the Combination Card or Phone 8 or Phone 16 cards Analog and SIP trunks SIP trunks require the Combination Card No Yes The Essential Edition Norstar Version SD card would remain inside the IP500v2 chassis Within Manager the administrator would Change Mode of operation from Essential Edition Norstar Version to Essential Edition All licensing would remain valid Upgrades to Preferred Edition and Advanced Edition are done through licensing following normal procedures Answer Back up and distributed voice messaging is available with Preferred Edition The functionality is the same as that made available with IP Office R6 0 Q3 Mtc Release A 2 PC server equipped with Preferred Edition messaging can be added anywhere as a back up on the network in case the primary PC server should fail or loses network connectivity All configurations and voice files are backed up when a change is made Voice messages are sent over to the back up system as soon as the message is left on the primary Yes In system Manager it is done by simply adding Page 6 What is Distributed Voice Messaging How does it work What is the benefit of Distributed Preferred Edition
8. eeceeeeeeeeeeeeseeceeceeceeeecsaeeeeaaeeeeeeeseaeesaaeeseaaeeneaeeeeeeesas 5 How does IP Office Essential Edition Norstar Version work eesceceecceesseeesaeeeeaceceeeeeeaeeesaeeneaaeeeeeeeenas 5 How close to Norstar emulation do get with this solution ccccccecccesssssssceeeeecessessaeeeeesssesesteaeeeeess 5 Do get anything NEW ou cc ceccessscccececscsceeecuecceccssseusesusecueeceesaesusecceuecsuuauseeeeueeceuaeeueeeusuuenseaeeuseeneeeees 5 Which cards are supported on the IP Office 500v2 in Essential Edition Norstar Version mode 5 Whatis thesimaximUin Ga PaCity sis ce ae ee E deeds caved ucsauhea eed hed Mea EOE GEEET 5 Which voice messaging platform can use in Essential Edition Norstar Version Mode s sccc0e 6 Can add more messaging ports to the Essential Edition Norstar Version c sccccccccssssssseeeeeesessees 6 Issue 2 IP Office R6 1 November 16 2010 Page 1 AVAYA Which phones are supported by Essential Edition Norstar Version c ccccccccssssssecececessssesteaeeeeeeeens 6 Which trunk interfaces are supported ccccccccccsssssseceeececesseaeaecesessseseaaeseceesceesesaeeeeescessesauaeaeeeesenseaaaas 6 Can IP500v2 systems in Essential Edition Norstar Version be networked c sccccccecsssssseeeeeeeseseees 6 Can Essential Edition Norstar Version be upgraded to full IP Office functionality i e Essential Edition Preferred Edition or Adva
9. fice Manager cccsssccccccssesssseceeeeecessesseaeceecessesesaeeeeeescessesaeeeeeeeeeesees 7 What other Avaya systems can IP Office R6 1 network WIth ce ceccceseessseceeecesessesseseceeeceseseaeseeeeseesees 7 What applications are on the new Single DVD ccccccccccssssssseceseeeceesesesaeeeecesseseaseseeeescesssasaeeeeeenseeeeea 7 Is the single DVD for these applications backwards Compatible ccccccsssssecececessesssneceeeeeessesssaeeeeess 8 How is Avaya one X Portal for IP Office enhanced ccecceceeescecesssceceessecececssssecesseseeecsesseesesseeeessnsaeees 8 Can users create their own or design their own gadgets cccccccccccssssssecececsssesenseceeeeecesssssaeeeeseeseeseaaees 8 How is Avaya Customer Call Reporter CCR Enhanced ccccccccccssssscecsscececssseesecsseesesseseeesesseseesesseeees 8 LIC NSIN e tesacsscechotcaavedecascad cee ciacececelacddaaacedeeeli ccbceceacadees seedadesibeacdsabesvevssatuensusadacdueierdadedivdessvaseoaaveuenalasetescbareeeten 8 What changes have you made to the Voice Compression Module VCM license ccccceesseecesreeees 8 How does that affect SIP IP trunking and Multi Site Networks ccccccssscecsssecssecesseecseeecseecesaecesseeenes 8 My older systems have VCM 32 and VCM 64 cards installed When upgrade to R6 1 what happens 8 What happens if have 8 VCM licenses enabled and 40 IP Endpoints ccccccccsssssscececeesesess
10. ifference in this example 16 IP Endpoint licenses will need to be purchased 3x8 24 IP endpoint licenses Page 8 Will the IP Phones operate without a license Can I keep my existing Phone Manager Pro licenses Software Upgrades Question What is the cost of an IP Office software upgrade to R6 1 from previous releases How does IP Office track the 32 users When a new IP500v2 system is purchased does the upgrade license need to be purchased in order to run IP Office Release 6 1 If an IP Office 500v1 is purchased does the upgrade license need to be purchased in order to run IP Office Release 6 1 If Avaya releases another system release shortly after a new IP Office 500v2 is purchased with Release 6 1 can that system be upgraded to the new release in the 90 day window without an upgrade license Issue 2 IP Office R6 1 November 16 2010 No However they will be able to make emergency calls Yes they are unaffected by upgrading to R6 1 Answer For IP Office systems with up to and including 32 users the upgrade license price is 99 NPL For IP Office systems with 33 users and above the upgrade license price is 199 NPL per system IP Office tracks the number of extensions every time a phone attempts to log in For example if the system was upgraded for 32 users and below when the 33 phone attempts to connect the phone will show an error Customers that have bought the below 32 license but configured
11. is available in single user Material Code 229444 5 user Material Code 229445 and 20 user Material Code 229447 increments Yes To upgrade existing Power Demo Kits simply submit Appendix B of the IP Office Power Demo Product Update document found on Sales Portal gt SME Sales View gt IP Office Demonstration landing page The revised IP Office Power Demo Product Update will be updated and posted in November 2011 IP Office Essential Edition Norstar Version Question How does IP Office Essential Edition Norstar Version work How close to Norstar emulation do get with this solution Do I get anything new Which cards are supported on the IP Office 500v2 in Essential Edition Norstar Version mode What is the maximum capacity Issue 2 IP Office R6 1 November 16 2010 Answer The new Norstar Version SD card allows is offered in the Middle East Africa regions The 14xx series digital sets and analog sets are supported in this release Please note that the feature set and capacities are identical to that of the PARTNER Version All the major features that are currently offered in the PARTNER Version will be supported including Key System functionality audible and visual feedback conference hold and transfer One difference is Voice Messaging that is supplied on the Norstar Version The system includes Embedded Voicemail which uses the Essential Edition TUI touch tone user interface Up to 16 analog
12. ition voice messaging 2 voice ports are included Further ports can be purchased in increments of 2 up to 6 voice ports maximum No change 15 hours of storage An optional SDHC specification card of 4GB or larger that is customer supplied It can hold back up for configurations voice messaging and can also be used to upgrade the control unit when software is available IP Office 500v1 IP500v2 IP406v2 and IP412 Yes but only on the expansion modules DS16 and DS30 The heritage Nortel 1120E 1140E 1220 1230 IP phones and associated Key Expansion Modules are now supported on IP Office R6 1 When available please see the IP Office R6 1 Product Update for more details The 1100 1200 IP phones are seen as SIP endpoints on IP Office Functionality of these phones will include the following Basic Call Hold Transfer both attended unattended Caller ID Message Waiting multiple Call Appearance SIP based call forwarding local programmable Busy Lamp Keys basic CTI support access to IP Office features through feature activation keys call forward call park pickup conferencing music on hold auto discovery and auto provisioning with XML TFTP HTTP Page 4 Is licensing required for the 1100 1200 IP phones to work on IP Office R6 1 Can upgrade my Power Demo kit Yes as with all Avaya IP phones including the 1100 and 1200 Series IP phones the Avaya IP Telephone Endpoint license is required This license
13. nced Edition cccccccccssscceessececeesnececeesaecescaeeececsaeeeceesaseeecsaeeeeseaaseeseesaeeeees 6 RG T EM anCeMme nts i occiec sac veventesvsdeuncsavseedeneyabaeee steed a a a a teas dosnt a aa iaae aiaa Ea s 6 What s changed with Multi Site Network Option cc ccccccccsssssscecececessessaeseeeessesesaeeeeeeseesseseeaeeeeesseeeeea 6 What is Back Up Voice Messaging cecsessssccecesssesnsaeeecececeesesaeecececeesesaaaesecececesnaaeaeeeeecesseseaaesesessseeaaeas 6 Is pack p HEAL THE T eea e r dee eae swaweds pears adden yes a a Aa E EE ebeietens 6 Do need to purchase the Preferred Edition license for the back up system ccessscccccssssssteeeeeeens 6 HOW does Tt WOrk iinitan tagceessceasndesaueidesacheestctueneded ctsuvt cdeses bedbededeacus seed edulcesadagyeueesstteatsdessbtedbasestneede 6 What is Distributed Voice Messaging ccccccccccsssssssesecececesseseeaecesesscesaaaeseceescessesaeeeeescessesaaaeeeeeessnseaaeas 7 HOw does it WOrk sissies nierien onenian E actives ATERA E ayuiyte geereneneaneyeueaes 7 What is the benefit of Distributed Preferred Edition 0 eeeceesseeenceceeeeeceaeeeeaaeceeeeseeeeeesaeeteaaeeeeaeeeeees 7 Can Back up and Distributed Preferred Editions be run on the same network ccccccceseessseeeeeeeeeeeees 7 Does Distributed Preferred Edition require licensing cccccccsssssssecececessesececeeeeescseseeaeseeeessessesseaeeesens 7 Were there any changes to IP Of
14. omizable you can change the workspace screen splits and the workspace skin allowing for different color themes and or backgrounds Additionally users can drag and drop gadgets such as the directory or call log gadgets on the screen providing greater flexibility and increased productivity No not at this time Customer Call Reporter now provides new reports including the Agent Time Card which shows hours logged by Agent and the Graphical Customer Demographics report which provides location based business intelligence for the small and medium enterprise There are also new agent statistics including cumulative talk time for inbound and outbound calls average talk time for inbound and outbound calls and agent productivity factor Answer Beginning with IP Office R6 0 and continued with R6 1 VCM channel licenses are no longer required Every channel is enabled on the VCM32 64 and 10 on the Combination Card Instead there is a new IP Endpoint license that is required for Avaya s IP hard phones to be used SIP and Multi Site licensing remains the same Remember VCM channel licenses are no longer needed as all channels are enabled on the VCM32 and VCM64 But plan accordingly Upgrading to R6 1 enables every channel on the VCM32 64 cards An automatic conversion takes place to provide IP Endpoint license at a ratio of 1 VCM license 3 IP endpoint licenses IP endpoint licenses will need to be purchased to make up the d
15. s systems these systems will require the purchase of the upgrade license A system can be upgraded but will look for a license key after a short period of time If a key is not present the system will be unusable In that event a license will need to be purchased to run Release 6 1 software No If their current IP Office R5 0 hardware does NOT support Release 7 0 software they will need to purchase an IP500v2 unit In this case an upgrade license is NOT required If there current IP Office R5 0 hardware DOES support Release 7 0 software they will need to purchase the above 32 user software upgrade license since they wish to support 40 users Yes customers can skip releases as long as their IP Office hardware supports the desired release Issue 2 IP Office R6 1 November 16 2010 Page 10
16. with more than 32 extensions will need to purchase the 33 users and above license No New IP500v2 systems purchased with Release 6 1 do not require the upgrade license Additionally if you purchase the new IP Office 500v2 with Release 6 1 then you have a period of 90 days from initial use of the system to install the version of software that you wish to run Thus if another release of IP Office becomes available within 90 days you can upgrade to that release without purchasing an upgrade license Yes Note The 90 grace period described above is not applicable to the existing IP Office 500 v1 IP406v2 or IP412 systems these systems will require the purchase of the upgrade license Yes If Avaya releases a new software release within 90 days of a system first being used this new software release may be loaded and run on the new system within that 90 day window without requiring an upgrade license to the newer release Note The 90 day grace period is not applicable to existing IP Office 500v1 IP406v2 or IP412 Page 9 How is it controlled can t I just upload a new release of software to an IP Office Will Avaya charge for software maintenance releases also known as service packs Assuming that a customer has an existing IP Office at Release 5 0 with 20 users and they wish to expand to 40 users and upgrade to the latest release for example assuming Release 7 0 What do they do Can customers skip release
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