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BCM50 Telephony Device Installation Guide

1. Device BCM 3 5 BCM3 6 BCM3 7 BCM 4 0 m ah MBM T7000 EU only X X X X X X DSM T7100 X X X X X X DSM T7208 X X X X X X DSM T7316 X X X X X X DSM T7316E x x x x x x DSM T7406 North America only x x x x x x DSM T 24 KIM x x x x x x DSM BST Doorphone x x x x x DSM Dect 413x x x x DSM Dect 414x x x x DSM Digital Mobility Phone 7420 x DSM Digital Mobility Phone 7430 x x DSM Digital Mobility Phone 7440 x x DSM IP Phone 2001 x x x x X IP Phone 2002 X X X X X X IP Phone 2004 X X X X X X IP Phone 2007 X X X IP Phone 1110 X X IP Phone 1120E X X IP Phone 1140E X X IP Softphone 2050 X X X X X X Telephony Device Installation Guide 16 Chapter 2 Device description Table 1 Telephony devices release compatibility matrix Device BCM 3 5 BCM3 6 BCM3 7 BCM 4 0 en an MBM IP Audio Conference Phone 2033 x x IP KEM X WLAN 2210 Handset X X X WLAN 2211 Handset X X X WLAN 2212 Handset X X Table 2 shows the types of lines supported by different MBMs and the number of lines those MBMs support Table 2 MBM trunk requirements Type of lines Type of MBM Number of lines per MBM T1 digital digital trunk MBM DTM 24 PRI digital lines NA DTM 23 E1 digital lines DTM 30 PRI digital lines EMEA DTM 30 Analog lines caller ID trunk module 4 4 CTM4 North American
2. 32 Network name display u sen are ken an ut 33 Name and number blocking ss hh RR RR REOR RUE REOR ROS ana 33 Call by Gall Service Selection for PRI iiis har RR er te 34 Emergency ST CINE douce nen cR drauf eee ee 34 DL DID EET 35 Dialing pam apnd PB 25a dae HE HI 35 ISDN D dE PTT 36 PHIEHAKWOIG igacicaet coed nindaite i seni otends bok Sede d cent eae 36 Pigs eee Hc Cr EE 36 ice source TOY SEN an saisies Eae oe IR CR RR aM rn 38 ISDN BRI NTI SQUEITIBREE 2124 qais x day CERA ARR EUR ESI RS EET 38 ISDN standards compatibility 38 Planning your ISDN fighWOIK us sub zem RR Rx ear ann 39 CHOC ISON PRI uaa crx RE HERRERA REP RR RU CHE X Pa Feder C ERR E REIR E 39 Dum ISDN BAINS san assumer bak ea PR Dd Queda e dq deu aC s 39 Supported SDN protocols 422 s cu puede RR xu ae dE RE RR REA 40 Chapter 6 IP telephone overview ss ss osuceisemseanaseui anemasse sen is 41 IP telephones and VolPIUDKS aus a ad 42 Creating the IP telephony network 42 Networking with BCM50 2 0 44 Key IP telephony CONGO rar ra 46 Chapter 7 Registering Nortel 20XX and 11XX IP telephones 49 Determining the registration process 49 Registering the telephone to the system 50 Configuring telephone settings
3. 50 Troubleshooting IF telephones 33 3 2 9 93K 55 Operatiom T nnm 56 Deregistering IP telephones ass xau ea a u gt 56 Chapter 8 Relocating telephones sissscasssssmusseasesmisussuas 59 Moving digital telephones 22 cece ces eee dm cede ee eee er ER Rx d 59 NN40020 309 Contents 5 Keeping an IP telephone ae aa bees KR RR RR W RR ec ld 60 Moving IF Telephones asien ee ew REG 60 Weer Care Net una oe pq ere ba ae Ra Ee eee eR eS 61 Appendix A ADID wiring GAN 6 inscesee naar sear serene 63 Appendix B ASM8 ASM8 and GASM wiring chart 65 Appendix C DSM16 and DSM32 wiring charts 67 Appendix D DIN wing CHA urn 69 Appendix E lo ipu o e UTTTIM 71 Appendix F BRIM wiring char 02 040044 0 0 ne 73 Appendix G G4x16 and G8x16 wiring charts 75 Appendix H GATM wiring chat u ss scsssecssonvesersedespesss sententestus 79 Telephony Device Installation Guide 6 Contents NN40020 309 Chapter 1 Getting started with telephony devices This section contains information on the following topics e About this guide on page 7 e Audience on page 7 e About BCM50 on page 8 e Symbols and text conventions on page 9 e Related publications on page 11 How to get Help on page 12 About this guide This guide provides task based information on how to install analog d
4. Default DN on Default DN on Set Pin Connection Wire color Expansion port 1 Expansion port 2 1 26 Tip White Blue 1 Ring Blue White 237 269 2 27 Tip White Orange 2 Ring Orange White 238 270 3 28 Tip White Green 3 Ring Green White 239 271 4 29 Tip White Brown 4 Ring Brown White 240 272 5 30 Tip White Slate 5 Ring Slate White 241 273 6 31 Tip Red Blue 6 Ring Blue Red 242 274 7 32 Tip Red Orange 7 Ring Orange Red 243 275 8 33 Tip Red Green 8 Ring Green Red 244 276 34 Noconnection Red Brown 9 No connection Brown Red Telephony Device Installation Guide 66 Appendix B ASM8 ASM8 and GASM wiring chart Table 8 ASM RJ 21 connector wiring Sheet 2 of 2 Default DN on Default DN on Set Pin Connection Wire color Expansion port 1 Expansion port 2 50 No connection Violet Slate 25 No connection Slate Violet a NN40020 309 Appendix C DSM16 and DSM32 wiring charts 67 Appendix C DSM16 and DSM32 wiring charts Digital telephones such as the Business Series Telephones are connected to a digital station module DSM16 or DSM32 through the RJ 21 connectors on the front of the media bay modules MBM The DSMI6 has a single RJ 21 connector and the DSM32 has two RJ 21 connectors see Figure 15 Figure 15 DSM16 and DSM32 RJ 21 connectors DSM16 DSM32 eE e Illo oM ell ji A e o o RJ 21 connector
5. Figure 11 Networking with BCM50 2 0 The BCM50 2 0 is a key building block in creating your communications network It interoperates with many devices including the Meridian 1 system and H 323 devices The BCM50 2 0 system can be connected to devices through multiple IP networks as well as through the PSTN Multiple BCM50 2 0 systems also can be linked together on a network of VoIP trunks and or dedicated physical lines The BCM50 2 0 can be connected to a LAN through a the integrated interface LAN card and to a PSTN through trunk media bay modules as shown for BCM50 2 0 A in Figure 10 Through these networks the system accesses other systems and network equipment connected to the network NN40020 309 Chapter 6 IP telephone overview 45 M1 IPT The Meridian 1 Internet Telephony Path M1 IPT allows Meridian 1 systems to communicate with the BCM50 2 0 via H 323 trunks Telephones on the M1 such as Meridian telephone A can initiate and receive calls with the other telephones on the system across IP networks To provide fallback at times when IP traffic cannot pass you can also connect the Meridian to the BCM50 2 0s through ISDN PRI SL 1 lines which provide the same MCDN capability that you can achieve through the H 323 VoIP trunks with MCDN active A BCM50 2 0 connected to an M1 IPT using the MCDN protocol can provide access to a central voice mail and call attendant systems which can streamline multi office telephony admini
6. RJ 21 connectors 25 ee 26 50 RJ 21 pin out Table 9 lists the wiring details for the RJ 21 connectors on the DSM16 and DSM32 Table 9 DSM16 and DSM32 RJ 21 connector wiring Sheet 1 of 2 Default DN on Expansion port 1 Default DN on Expansion port 2 DSM16 or DSM16 or Lower DSM32 Upper DSM32 Lower DSM32 Upper DSM32 Set Pin Connection Wire color RJ 21 RJ 21 RJ 21 RJ 21 1 26 Tip White Blue 237 253 269 285 1 Ring Blue White 2 27 Tip White Orange 238 254 270 286 2 Ring Orange White 3 28 Tip White Green 239 255 271 287 3 Ring Green White 4 29 Tip White Brown 240 256 272 288 4 Ring Brown White Telephony Device Installation Guide 68 Appendix C DSM16 and DSM32 wiring charts Table 9 DSM16 and DSM32 RJ 21 connector wiring Sheet 2 of 2 Default DN on Expansion port 1 Default DN on Expansion port 2 DSM16 or DSM16 or Lower DSM32 Upper DSM32 Lower DSM32 Upper DSM32 Set Pin Connection Wire color RJ 21 RJ 21 RJ 21 RJ 21 5 30 Tip White Slate 241 257 273 289 5 Ring Slate White 6 31 Tip Red Blue 242 258 274 290 6 Ring Blue Red 7 32 Tip Red Orange 243 259 275 291 7 Ring Orange Red 8 33 Tip Red Green 244 260 276 292 8 Ring Green Red 9 34 Tip Red Brown 245 261 277 293 9 Ring Brown Red 10 35 Tip Red Slate 246 262 278 294 10 Rin
7. Telephony Device Installation Guide BCM50 2 0 Business Communications Manager Document Status Standard Document Number NN40020 309 Document Version 03 01 Date September 2006 NORTEL Copyright 2006 Nortel Networks All Rights Reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks and registered trademarks are the property of their respective owners Contents Chapter 1 Getting started with telephony devices 7 Abou THIS QUE cs een T 1 cp ECT ie I SEFE NETTIE OTAS TE Te ITN TTT T About BOMS P H EETE 8 BCMBO key hardware elements 8 Symbols and text conventions aussi 9 Plelsteg publestiane ara rn Br HI UNS EEE 11 Fu I BEL Heim an rad he inet ar nen 12 Chapter 2 Device descrip sein a en a en 13 Analog dWIEBE ar 2 ae pa ea bre ana nd aber Re X ERRARE RE dq E ERR Ed Re 13 eG sten ten ek dock hat oc once 13 Wireless devices mar cere 2 anna aa ara nr 14 Prices
8. 094 095 124 Telephony Device Installation Guide 70 Appendix D DTM wiring chart NN40020 309 Appendix E BRI wiring chart 71 Appendix E BRI wiring chart The digital BRI ISDN lines are connected to the BCM50b BCM50ba and BCM50be main units through the BRI ports RJ 45 on the front of the main units See the figure BRI ports and pin out BCM50b shown on page 71 The figure BRI ports and pin out BCM50b shown on page 71 the table BRI port wiring page 71 and the table BRI line numbering on page 72 apply to S Loop and T Loop connections S Loop are used to connect S Loop devices such as video phones terminal adapters and Grp 3 Fax machines The T Loops are used to connect to the CO PSTN Warning For a U loop connection the BRI port must be connected only to an NT1 A provided by the service provider The NT1 must provide a Telecommunication Network Voltage TNV to Safety Extra Low Voltage SELV barrier Figure 17 BRI ports and pin out BCM50b shown BRI ports NEIRTEL BCM50b a 878054221 LITT we D H C As aW N d m dr BRI port pin out The table BRI port wiring on page 71 and the table BRI line numbering on page 72 list the wiring details for the RJ 45 ports Table 12 BRI port wiring Pin Signal Signal o
9. 9 34 Tip Red Brown 261 293 9 Ring Brown Red 10 35 Tip Red Slate 262 294 10 Ring Slate Red 11 36 Tip Black Blue 263 295 11 Ring Blue Black 12 37 Tip Black Orange 264 296 12 Ring Orange Black 13 38 Tip Black Green 265 297 13 Ring Green Black 14 39 Tip Black Brown 266 298 14 Ring Brown Black 15 40 Tip Black Slate 267 299 15 Ring Slate Black 16 41 Tip Yellow Blue 268 300 16 Ring Blue Yellow 42 No connection Yellow Orange 17 No connection Orange Yellow 50 No connection Violet Slate 25 No connection Slate Violet NN40020 309 Appendix G G4x16 and G8x16 wiring charts 77 Table 17 G4x16 G8x16 lower RJ 21 amphenol connector wiring for analog PSTN lines Sheet 1 of 2 Default line numbers on Default line numbers on Line Pin Connection Wire color Expansion port 1 Expansion port 2 1 26 Tip White Blue 065 095 1 Ring Blue White 2 27 Tip White Orange 066 096 2 Ring Orange White 28 No connection White Green 3 No connection Green White 29 No connection White Brown 4 No connection Brown White 3 30 Tip White Slate 067 097 5 Ring Slate White 4 31 Tip Red Blue 068 098 6 Ring Blue Red 32 Noconnection Red Orange 7 No connection Orange Red The following part of the wiring chart applies only to the G8x16 MBM 33 No connection Red Green 8 No connection Green Red 5 34 Tip Red Brown 073 103 9 Ring Br
10. H 323 trunks can support connections to a number of different types of equipment including the Meridian 1 running IPT Succession 1000 M DMS100 switches and SL100 switches and trunk applications Creating the IP telephony network The following explains the components of the BCM50 2 0 system and the devices it interoperates to create a network NN40020 309 Chapter 6 IP telephone overview 43 The information under the following headings describes the various components of the system MI IPT on page 45 Telephones on page 45 Gatekeepers on the network on page 45 IP network on page 46 Public Switched Telephone Network on page 46 Figure 10 shows components of a BCM50 2 0 network configuration In this example two BCM50 2 0 systems are connected both through a PSTN connection and through an IP network connection The IP network connection uses VoIP trunks If the PSTN connections use dedicated ISDN lines the two systems have backup private networks to each other Both BCM50 2 0 systems use VoIP trunks through a common IP network to connect to the Meridian M1 IPT system Telephony Device Installation Guide 44 Chapter 6 IP telephone overview Figure 10 Network diagram Router BCM50 A IE telephone Digital telephone A RME H 323 device A 12050 telephone A Router Gatekeeper M1 IPT IP telephone A gs IP telephone B
11. IP telephones 54 Registration Disabled 55 regulatory information 2 related publications 11 relocating IP telephones 60 relocating telephones 59 router IP telephones 54 S S interface 36 S or T reference point 36 37 S reference point 36 Sl Action 54 SIIP 54 S1 Port 54 SI RETRY Count 54 S2 Action 54 S2IP 54 S2 Port 54 S2 RETRY Count 54 SERVER NO PORTS LEFT 55 server parameters 54 SetIP 54 set relocation 59 SL 1 MI IPT 45 slow connection IP telephones 56 synchronize clock source 38 T T reference point 37 TE see ISDN terminal equipment 36 telephones 7000 13 7100 13 7208 13 7316 13 7406 13 audio conference unit ACU 14 relocating 59 termination analog port 27 Tie services 34 trademarks 2 troubleshooting IP telephones 55 trunks VoIP 42 two line display 216 13 V VLAN 54 IP telephone 55 VoIP trunks defined 42 W wire color 65 67 75 77 79 80 wiring chart 4x16 75 ADID4 63 ADID8 63 ASM 65 BRIM 73 DSMI6 67 DSM32 67 DTM 69 GATM4 79 GATM8 79 NN40020 309
12. Settings The Feature Settings panel appears In the Feature Settings area select the Set relocation check box Move the telephone by physically unplugging the telephone and plugging it in again at another location It can take up to 45 seconds for the system to recognize the telephone 4 Clear the Set relocation check box Keeping an IP telephone active In some circumstances you may want to have your IP telephone stay active after it is physically disconnected For example when your IP Software Phone 2050 is turned off you may still want callers to go to your voicemail To keep your IP telephone active and retain DN specific features activate the Keep DN alive feature To keep an IP telephone active after it is disconnected In the Element Manager go to Configuration gt Telephony gt Sets gt Active Sets Click the Capabilities and Preferences tab Click IP Terminal details Select the Keep DN alive check box BR N LR Note Clear the check box to allow the DN record to become inactive if gt the IP telephone is disconnected Moving IP telephones IP telephones retain their DN when you move them to a new location on the same subnet The following instructions apply to Nortel IP telephones To move an IP telephone without changing the DN 1 Disconnect the power from the IP telephone or three port switch 2 Disconnect the network connection 3 Atthe new location reconnect the network cable and the power c
13. Simplicity and consistency A common approach to service deployment allows further cost savings from the use of common management tools resource directories flow through provisioning and a consistent approach to network security As well customers can centrally manage a host of multimedia services and business building applications via a Web based browser The ability to network existing PBXs using IP can bring new benefits to your business For example the ability to consolidate voice mail onto a single system or to fewer systems makes it easier for voice mail users to network e Compatibility Internet telephony is supported over a wide variety of transport technologies A user can gain access to just about any business system through an analog line Digital Subscriber Line DSL a LAN frame relay asynchronous transfer mode SONET or wireless connection Telephony Device Installation Guide 42 Chapter 6 IP telephone overview e Scalability A future proof flexible and safe solution combined with high reliability allows your company to focus on customer needs not network problems Nortel internet telephony solutions offer hybrid environments that leverage existing investments in Meridian and Norstar systems Increased customer satisfaction Breakthrough e business applications help deliver the top flight customer service that leads to success By providing your customers with rapid access to sales and support personnel via
14. Software Phone server parameters 54 insertion loss 27 insertion loss measurement 25 installation configuration display keys 51 52 IP telephone server parameters 54 restart to configure 51 52 Integrated Services Digital Network See ISDN international components 13 invalid server address 55 INWATS PRI 34 IP address conflict 55 IP telephones block single telephone 56 codecs viewing 55 contrast level 56 defined 42 deregistering 56 display keys for configuration 51 52 invalid server address 55 new telephone 55 no ports left 55 published IP address 54 register prompt 54 registration disabled 55 relocating 60 restart to configure 51 52 review configuration information 55 router IP 54 server parameters 54 set IP viewing 55 slow connection 56 speech paths 56 troubleshooting 55 56 VLAN settings 55 IP telephony benefits 41 concepts 46 introduction 41 networks 42 IPT M1 protocol 45 ISDN Integrated Services Digital Network 911 dialing 34 B and D channels 30 bearer capability 31 BRI card 36 38 call by call services for PRI 34 NN40020 309 Index 85 capabilities 29 capability packages 40 clock source 38 clocking 38 compared to analog 29 data transmission speed 32 dialing plan 35 hardware 36 layers 30 network name display 33 synchronization 38 ordering 39 ordering service 40 planning service order 30 PRI 2 way DID 35 S interface 36 S reference point 36 services and features 31 32 sta
15. e media bay modules MBM 4x16 8x16 ADID4 ADID8 ASMS ASM8 BRIM CTM4 CTM8 DDIM DSM16 DSM32 DSM16 DSM32 DTM FEM GASM GATM4 GATM8 BCM50 features BCM50 supports the complete range of IP telephony features offered by existing BCM products Note You enable the following features by entering the appropriate keycodes no additional hardware is required NN40020 309 Chapter 1 Getting started with telephony devices 9 BCM50 applications BCM50 Release 2 0 supports many applications provided on the existing BCM50 platform Note You enable the following features by entering the appropriate keycodes no additional hardware is required e Voice Messaging for standard voice mail and auto attendant features Unified Messaging providing integrated voice mail management between voice mail and common e mail applications e Fax Suite providing support for attached analog fax devices e voice networking features LAN computer telephony engine CTE VEWAN Interactive Voice Response IVR P Music Contact Center Symbols and text conventions These symbols are used to Highlight critical information for the Administration Guide N0060598 system Caution Alerts you to conditions where you can damage the equipment Danger Alerts you to conditions where you can get an electrical shock Warning Alerts you to conditions wh
16. 1 Restart the telephone by disconnecting the power then reconnecting the power After about four seconds the top light flashes and NORTEL NETWORKS appears on the screen 2 When the greeting appears immediately and quickly press the three display buttons one at a time from left to right see Figure 12 on page 53 These buttons are located directly under the display To access the local configuration menu on an IP Phone 2007 1 Restart the telephone by disconnecting the power then reconnecting the power After about four seconds NORTEL appears on the screen 2 When the greeting appears immediately and quickly press 007 on the dialpad Telephony Device Installation Guide 52 Chapter 7 Registering Nortel 20XX and 11XX IP telephones To use the IP Phone 2007 dialpad 1 Tap the tool icon see Figure 12 on page 53 2 When prompted for a password using the dialpad enter COLOR SET 26567 738 To access the local configuration menu on an IP Phone 1120E 1140E 1 Restart the telephone by disconnecting the power then reconnecting the power After about four seconds the top light flashes and NORTEL NETWORKS appears on the screen 2 When the greeting appears immediately and quickly press the four display buttons one at a time from left to right see Figure 12 on page 53 These buttons are located directly under the display To use the IP Phone 1120E 1140E dialpad 1 Press the Services key See Fig
17. BRI module provides four loops Each loop can be individually programmed as one of the following e an S reference point connection S loop to ISDN terminal equipment TE aT reference point connection T loop to an ISDN network using an external NTI You can add integrated BRI lines on the BCM50a BCM50e and BCM50ae main units S Reference Point The S reference point connection provides either a point to point or point to multipoint digital connection between BCM50 and ISDN terminal equipment TE that uses an S interface Refer to Figure 8 NN40020 309 Chapter 5 ISDN overview 37 S loops support up to seven ISDN DNs which identify TE to the BCM50 system Figure 8 S reference point p ISDN TE with terminating resistors OR LT TECH point to point sas BCM50 ISDN TE with terminating resistors ISDN TE T Reference Points The T reference point connections provide a point to point digital connection between the ISDN network and BCM50 Refer to Figure 9 A T loop provides lines that can be shared by all BCM50 telephones peripherals and applications and ISDN TE Figure 9 T reference point CA AUG Gui aO6 6 ISDN J wok Wenn T i 2 connection A T loop can be used in combination with an S loop to provide D packet service for a point of sale terminal adapter POSTA or other D packet device D packet service is a 16 kb s data transmi
18. ETET LE TET EEE EEE EEE ersehen 14 OON ee nee irre 15 Chapter 3 Installing an analog station media bay module 19 Installing and configuring a media bay module 20 Configuring the media bay module 21 Wiima the ASM icezedubik4 eier 22 installing analog devibeB u aa en a date as 22 Chapter 4 Installing the analog terminal adapter 23 Configuration OVERIOW ue oe cree ea dde de A RE 23 Analog OR RS ni tissu dudit malus mai 23 SSI Te ALAS aces oe a a a a A d a a RE pa dd 24 COMNECINGUIGATAS ueuccseaseRerireebbebRrerke 4 RED X4 a seen 24 MONING EHE ETAGE sodas dap E edo dre da y OR od Seek cui WR do UA QR od Md 25 Test insertion loss measurement 25 Gong pg Bie ATAZ se Ra di etat 3 PX detre CX SUA PERI CARES 27 Chapter 5 ISDN OVEIVIEW ciisucssescessshusicseceskess sescsuesesecocscuecas 29 SEM T ndomphbals uses duros ecc eue deel EE ki en rOn E NEF EDDA EET 29 Analog versus ISDN uus uud edo xum an a 29 Telephony Device Installation Guide 4 Contents Tres or ISDN Bra zn 30 SENSE pd 30 ISDN bearer capability uu us ceris aout C RO do na Etre CC AG 31 Services and features for ISDN BRI and PRI 31 PRI services and fealulBS 4 css estera ree Rak ea a 32 BRISEVICES and Tealues a taraa n o ant en UR 32 Service provider features
19. If your system has both a BRI S T configured as BRI and a DTM configured as PRI it is recommended that you use PRI as the primary clock source See PRI hardware on page 36 ISDN BRI NT1 equipment The NT1 network termination type 1 connects an S interface four wire to a U interface two wire In most cases it connects loops from a BRI module to the network connection which uses the U interface The NT1 converts and reformats data so it can be transmitted to and from the S or T connection only in North America In addition it manages the maintenance messages travelling between the network and the NT1 and between the NT1 and the BCM50 system The NT1 from Nortel is packaged two ways e a stand alone package which contains one NT1 card NTBX80XX and a power supply NTBX81XX e a modular package which contains up to 12 NT1 cards NTBX83XX and a power supply NTBX86AA ISDN standards compatibility In North America BCM50 ISDN equipment supports National ISDN standards for basic call and calling line identification services BCM50 BRI is compliant with National ISDN 1 and PRI is compliant with National ISDN 2 BCM50 does not support EKTS Electronic Key Telephone System on PRI In Europe BCM50 supports ETSI Euro and ETSI QSIG standards and PRI SL 1 protocol NN40020 309 Chapter 5 ISDN overview 39 Planning your ISDN network For ISDN BRI service your service provider supplies service profile identifiers SP
20. Jitter buffer Voice frames are transmitted at a fixed rate because the time interval between frames is constant If the frames arrive at the other end at the same rate voice quality is perceived as good In many cases however some frames can arrive slightly faster or slower than the other frames This is called jitter and degrades the perceived voice quality To minimize this problem configure the IP telephone with a jitter buffer for arriving frames Note You can only change the jitter buffer on a configured IP telephone if it is online to the BCM50 2 0 or if Keep DN Alive is enabled for an offline telephone Telephony Device Installation Guide 48 Chapter 6 IP telephone overview This is how the jitter buffer works Assume a jitter buffer setting of five frames The IP telephone firmware places the first five arriving frames in the jitter buffer e When frame six arrives the IP telephone firmware places it in the buffer and sends frame one to the handset speaker e When frame seven arrives the IP telephone buffers it and sends frame two to the handset speaker The net effect of using a jitter buffer is that the arriving packets are delayed slightly in order to ensure a constant rate of arriving frames at the handset speaker This delaying of packets can provide somewhat of a communications challenge as speech is delayed by the number of frames in the buffer For one sided conversations there are no issues Ho
21. See the figure GATM RJ 21 connector page 79 Figure 20 GATM RJ 21 connector GATM GATM elle e Power Status RJ 21 connector RJ 21 pin out The table GATMA RJ 21 connector wiring page 79 lists the wiring details for the RJ 21 connector on the GATM4 Table 18 GATM4 RJ 21 connector wiring Sheet 1 of 2 Default line numbers on Default line numbers on Line Pin Connection Wire color Expansion port 1 Expansion port 2 26 Tip White Blue 1 065 095 1 Ring Blue White 27 Tip White Orange 2 066 096 2 Ring Orange White 28 No connection White Green 3 No connection Green White 29 No connection White Brown 4 No connection Brown White 30 Tip White Slate 3 067 097 5 Ring Slate White 31 Tip Red Blue 4 068 098 6 Ring Blue Red 32 No connection Red Orange 7 No connection Orange Red Telephony Device Installation Guide 80 Appendix H GATM wiring chart Table 18 GATM4 RJ 21 connector wiring Sheet 2 of 2 Default line numbers on Default line numbers on Line Pin Connection Wire color Expansion port 1 Expansion port 2 49 No connection Violet Brown 24 No connection Brown Violet 50 Tip Violet Slate Aux LI 25 Ring Slate Violet Note The AUX port supports full data speeds When the line is in use by an analog device the icon is lit on the phone to indicate it is in use If you try to seize the l
22. and features 31 See also ISDN BRIM default line numbers 72 74 wiring chart 73 Business Communications Manager overview 8 C call by call services PRI 34 clock source ISDN 38 codecs defined 47 configuring DN record 54 IP server parameters 54 review information 55 connecting to server 53 contrast level IP telephones 56 copyright 2 cordless 7406 13 D D channels described 30 default gateway IP telephones 54 deregister IP telephones 56 DHCP Dynamic Host Configuration Protocol IP telephones 54 VLAN on IP telephones 55 dialing plan PRI 35 display keys configuration 51 52 display network name 33 DN auto assign IP telephones 54 Telephony Device Installation Guide 84 Index hunting See multi line hunt 32 DNs default on ASM 65 default on DSM16 67 default on DSM32 67 DSMI6 default DNs 67 wiring chart 67 DSM32 default DNs 67 wiring chart 67 DTM Digital Trunk Module default line numbers 69 wiring chart 69 DTM digital trunk module clock source 38 ISDN hardware 36 E emergency 911 dialing PRI 34 F FEM fiber expansion module clock source 38 FX foreign exchange 34 G gatekeeper defined 45 gateway IP telephones 54 GATM default line numbers 75 GATM4 default line numbers 79 wiring chart 79 GATM8 default line numbers 80 wiring chart 79 i2001 server parameters 54 12002 server parameters 54 12004 server parameters 54 12050
23. better quality signaling than analog POTS lines and ISDN out of band data channel signaling offers faster call set up and tear down While an analog line carries only a single transmission at a time an ISDN line can carry one or more voice data fax and video transmissions simultaneously Telephony Device Installation Guide 30 Chapter 5 ISDN overview An analog modem operating at 14 4K takes about 4 5 minutes to transfer a 1MB data file and a 28 8K modem takes about half that time Using one channel of an ISDN line the transfer time is reduced to only 1 minute and if two ISDN channels are used transfer time is just 30 seconds When transmitting data the connect time for an average ISDN call is about three seconds per call compared to about 21 seconds for the average analog modem call Types of ISDN service Two types of ISDN services lines are available Basic Rate Interface BRI and Primary Rate Interface PRI Each line is made up of separate channels known as B and D channels which transmit information simultaneously e BRITis known as 2B D because it consists of two B channels and one D channel e PRI is known as 23B D in North America or as 30B D in Europe In North America 23B D consists of 23 B channels and one D channel T1 carrier In Europe 30B D consists of 30 B channels and one D channel E1 carrier B channels B channels are the bearer channel and are used to carry voice or data information and have
24. by disconnecting the power then reconnecting the power After about four seconds the top light flashes and NORTEL NETWORKS appears on the screen 2 When the greeting appears immediately and quickly press the four display buttons on the 2000 series three on the 2033 model one at a time from left to right These buttons are located directly under the display see Figure 12 on page 53 Press the button sequence within 1 5 seconds otherwise the telephone does not enter configuration mode e IfManual Cfg DHCP 0 no 1 yes appears on the screen you successfully accessed the configuration mode e If any other message appears disconnect then reconnect the power and try to access the configuration mode again Enter the network parameters as prompted As each parameter prompt appears use the keypad to define values Use the key to enter the period in the IP addresses o0 BP Oo Press OK to move forward To access the local configuration menu on an IP Phone 2001 2002 2004 1 Restart the telephone by disconnecting the power then reconnecting the power After about four seconds the top light flashes and NORTEL NETWORKS appears on the screen 2 When the greeting appears immediately and quickly press the four display buttons one at a time from left to right see Figure 12 on page 53 These buttons are located directly under the display To access the local configuration menu on an IP Phone 2033
25. is not possible NN40020 309 Chapter 5 ISDN overview 31 e Layer 3 Also a logical connection between the ISDN network your service provider and the BCM50 system For BRI lines layer 3 is where call processing and service profile identifier SPID information is exchanged This controls which central office services are available to the connection For example a network connection can be programmed to carry data calls Note Throughout this chapter references are made to Service profile identifiers SPIDs SPIDs are a part of the BRI National ISDN standard SPIDs are not used in the ETSI BRI standard or on PRI These three layers are important when you are installing maintaining and troubleshooting an ISDN system ISDN bearer capability Bearer capability describes the transmission standard used by the BRI or PRI line so that it can work within a larger ISDN hardware and software network The bearer capability for BRI and PRI is voice speech 3 1 kHz audio fax and data unrestricted 64 kb s restricted 64 kb s or 56 kb s Services and features for ISDN BRI and PRI As part of an ISDN digital network your system supports enhanced capabilities and features including e faster call set up and tear down e high quality voice transmission e dial up Internet and local area network LAN access video transmission e network name display name and number blocking PRI BRI and analog e access to public p
26. on page 24 e Configuring the ATA on page 27 Configuration overview The following sections describe environment configurations for connecting analog and data devices to the main unit using an ATA2 e Analog devices on page 23 Analog devices Figure 3 on page 23 shows an installation overview for connecting an analog device or analog data device through an ATA2 to the BCM50 main unit Figure 3 Analog device installation overview ATA2 power cord BCM50 Analog telephone f mmm Mm WIN ATA2 LJ Line loop resistance Terminal loop resistance 135 ohms maximum 1300 ohms maximum Telephony Device Installation Guide 24 Chapter 4 Installing the analog terminal adapter Installing the ATA2 The following sections provide information on installing the ATA2 e Connecting the ATA on page 24 Mounting the ATA2 on page 25 e Test insertion loss measurement on page 25 Connecting the ATA2 After the correct environment has been set up connect the BCM50 system and the analog device to the ATA2 and then connect the power see Figure 4 Figure 4 ATA2 top view 24v 0 006 A Lime jack Terminal jack Power supply connector receptacle Figure 5 shows the pin outs for the connection cables Figure 5 ATA2 pin outs Line jack Terminal jack TCM Ring B Lead TCM Tip A Lead r L
27. speeds of 64 kb s Since each ISDN link BRI or PRI has more than one B channel a user can perform more than one transmission at the same time using a single ISDN link D channels The standard signaling protocol is transmitted over a dedicated data channel called the D channel The D channel carries call setup and feature activation information to the destination and has speeds of 16 kb s BRI and 64 kb s PRI Data information consists of control and signal information and for BRI only packet switched data such as credit card verification ISDN layers ISDN layers refer to the standards established to guide the manufacturers of ISDN equipment and are based on the OSI Open Systems Interconnection model The layers include both physical connections such as wiring and logical connections which are programmed in computer software When equipment is designed to the ISDN standard for one of the layers it works with equipment for the layers above and below it There are three layers at work in ISDN for BCM50 To support ISDN service all three layers must be working properly e Layer 1 A physical connection that supports fundamental signaling passed between the ISDN network your service provider and the BCM50 system When the LED on a BRI S T Media Bay Module configured as BRI is lit your layer 1 is functioning e Layer 2 A logical connection between the central office or the far end and the BCM50 system Without Layer 2 call processing
28. the frames are decoded and played at the handset receiver If some of the frames get lost while in transit or are delayed too long the receiving telephone experiences poor voice quality On a properly configured network voice quality should be consistent for all IP calls NN40020 309 Chapter 6 IP telephone overview 47 The information under the following headings describes some of the components that determine voice quality for IP telephones and trunks e Codecs on page 47 e Jitter buffer on page 47 e QoS routing on page 48 Codecs The algorithm used to compress and decompress voice is embedded in a software entity called a codec COde DECode Two popular Codecs are G 711 and G 729 The G 711 Codec samples voice at 64 kilobits per second kb s while G 729 samples at a far lower rate of 8 kb s Voice quality is better when using a G 711 Codec but more network bandwidth is used to exchange the voice frames between the telephones If you experience poor voice quality and suspect it is due to heavy network traffic you can get better voice quality by configuring the IP telephone to use a G 729 Codec Note You can only change the codec on a configured IP telephone if it is online to the BCM50 2 0 or if Keep DN Alive is enabled for an offline telephone The BCM50 2 0 supports these codecs e G 729 e G 723 e G 729 with VAD Voice Activity Detection e G 723 with VAD e G 711 uLaw e G 711 aLaw
29. 0 This is the port the telephone uses to access this system S2 ACTION Default 1 S2 RETRY COUNT lt digits between 0 Set this to the number of times you want the telephone to retry the and 255 gt connection to the system VLAN 0 No VLAN Choose 0 NO VLAN if there is no VLAN on the network 1 Manual VLAN If you do not have DHCP on the network or if DHCP is supplied by a 2 Automatically remote server select number 1 and enter the VLAN ID discover VLAN If you have the system DHCP active on your system select number 2 if using DHCP you want DHCP to find the VLAN assignment automatically VLAN is a network routing feature provided by specific types of switches To find out if VLAN has been deployed on your system check with your network administrator If VLAN is deployed the system administrator responsible for the switch can provide the VLAN IDs for your system Cfg XAS 0 No default If you want to enable connection to a Net6 service provider server 1 Yes choose 1 You are then prompted for an IP address for the server Firewall note Ensure that the firewall filters are set up to allow IP traffic into and out of the system Troubleshooting IP telephones If the system is not properly configured several messages can appear Table 5 IP telephony display messages Message Description Solution SERVER NO PORTS LEFT Invalid Server Address The S1 is incorrectly c
30. 2 0 is installed on you must ensure the BCM50 2 0 is able to communicate across the WAN interface at that location LAN A Local Area Network LAN is a communications network that serves users within a confined geographical area For BCM50 2 0 a LAN is any IP network connected to the integrated interface a LAN card on the BCM50 2 0 system Often the LAN can include a router that forms a connection to the Internet A BCM50 2 0 can have up to two LAN connections Public Switched Telephone Network The Public Switched Telephone Network PSTN can play an important role in IP telephony communications In many installations the PSTN forms a fallback route If a call across a VoIP trunk does not have adequate voice quality the call can be routed across PSTN lines instead either on public lines or on a dedicated ISDN connection between the two systems private network The BCM50 2 0 also serves as a gateway to the PSTN for all voice traffic on the system Key IP telephony concepts In traditional telephony the voice path between two telephones is circuit switched This means that the analog or digital connection between the two telephones is dedicated to the call The voice quality is usually excellent since there is no other signal to interfere In IP telephony each IP telephone encodes the speech at the handset microphone into small data packets called frames The system sends the frames across the IP network to the other telephone where
31. 45 jacks Table 14 and Table 15 list the wiring details for the RJ 45 ports Table 14 BRIM RJ 45 port wiring Pin Signal Signal on system side 1 No connection No connection 2 No connection No connection 3 Receive Rx Tx 4 Transmit Tx Rx 5 Transmit Tx Rx 6 Receive Rx TX 7 No connection No connection 8 No connection No connection Telephony Device Installation Guide 74 Appendix F BRIM wiring chart Table 15 BRIM line numbering Port number Default line numbers on Expansion port 1 Default line numbers on Expansion port 2 1 065 066 095 096 2 067 068 097 098 3 069 070 099 100 4 071 072 101 102 NN40020 309 Appendix G G4x16 and G8x16 wiring charts 75 Appendix G G4x16 and G8x16 wiring charts You can connect 4 or 8 analog telephone lines and up to 16 digital telephones to the G4x16 or G8x16 media bay module MBM The analog telephones lines are connected to the G4x16 or G8x16 through the lower RJ 21 amphenol connector on the front of the MBM See the figure G4x16 G8x16 connectors page 75 The digital telephones such as the Business Series Telephones are connected to the upper RJ 21 amphenol connector on the front of the G4x16 or G8x16 MBM Figure 19 G4x16 G8x16 connectors Power Status RJ 21 pin out RJ 21 amphenol connector for 16 digital t
32. 5 13 Ring Green Black 39 Tip Black Brown 8 076 106 14 Ring Brown Black 40 Noconnection Black Slate 15 No connection Slate Black 49 Noconnection Violet Brown 24 No connection Brown Violet Aux 50 Tip Violet Slate s 25 Ring Slate Violet E T Note The AUX port supports full data speeds When the line is in use by an analog device the icon is lit on the phone to indicate it is in use If you try to seize the line using the phone the display shows in use Also if a power failure occurs an analog set on line 1 activates powered by the CO Telephony Device Installation Guide 82 Appendix H GATM wiring chart NN40020 309 83 Index Numerics 2 way DID PRI 35 3 port switch relocating IP telephones 60 4x16 wiring chart 75 7208 North America only 13 7316 7406 compatible handset 13 7406 telephone overview 13 A active calls deregistering disruption 56 ADID4 default line numbers 63 wiring chart 63 ADID8 wiring chart 63 analog device installing 22 analog port termination 27 analog station module ASM installing 19 ASM default DN 65 wiring 22 wiring chart 65 ATA2 insertion loss measurement 25 maximum loss 25 mounting on wall 25 power source 25 audio conference unit overview 14 B B channel described 30 BCM4 0 overview 8 block IP telephone dialout 56 BRI Basic Rate Interface clock source 38 module 36 services
33. DID Mi ADID 26 RJ 21 connector 25 sonner 50 RJ 21 pin out The table ADID4 and ADID8 RJ 21 connector wiring page 63 lists the wiring details for the RJ 21 connector on the ADID4 and ADIDS Use the first four lines for the ADID4 and use all eight lines for the ADID8 Table 7 ADID4 and ADID8 RJ 21 connector wiring Default line numbers on Default line numbers on Line Pin Connection Expansion port 1 Expansion port 2 26 Tip 1 065 095 1 Ring 27 Tip 2 066 096 2 Ring 28 Tip 3 067 097 3 Ring 29 Tip 4 068 098 4 Ring 30 Tip 5 073 103 5 Ring 31 Tip 6 074 104 6 Ring 32 Tip 7 075 105 7 Ring 33 Tip 8 076 106 8 Ring Telephony Device Installation Guide 64 Appendix A ADID wiring chart NN40020 309 Appendix B ASM8 ASM8 and GASM wiring chart 65 Appendix B ASM8 ASM8 and GASM wiring chart Analog telephony devices such as single line telephones modems and fax machines are connected to the analog station module ASM through the RJ 21 connector on the front of the media bay module MBM see Figure 14 Figure 14 ASM RJ 21 connector GASM GASM 1 25 o WM a omj LA e 26 50 RJ 21 pin out RJ 21 connector Table 8 lists the wiring details for the RJ 21 connector on the ASM Table 8 ASM RJ 21 connector wiring Sheet 1 of 2
34. ES The TCM input is not polarity sensitive To connect the ATA2 Connect one end of a line cord to the ATA2 terminal jack Connect the other end of the line cord to your telephone modem or fax machine Connect one end of a second line cord to the ATA2 line jack Connect the other end of the line cord to an available station port on the BCM50 system a Ff oa N For a 120 V or 230 V system plug the DIN connector of the power supply cord into the power supply connector receptacle NN40020 309 Chapter 4 Installing the analog terminal adapter 25 6 Plug the adapter into a standard ac outlet Caution In North America the ATA2 must be powered from a Class 2 power source that is UL and CSA approved In Europe the ATA2 must be powered from a Class II power source that is CE marked Mounting the ATA2 After you have correctly connected the ATA2 you can mount the unit on a wall To mount the ATA2 on a wall 1 Select a location for the ATA2 near the BCM50 main unit Note If you are using 0 5 mm wire 24 AWG select a location within gt 800 m 2600 ft of the BCM50 main unit Allow 12 5 cm 5 in clearance for the line jack terminal jack and power supply connector Screw two 4 mm 8 screws into the wall 130 mm 5 1 4 in away from each other Leave 6 mm 1 4 in of the two screws showing Align the slots at the back ofthe ATA2 unit over the screws Push the unit against the wal
35. IDs network directory numbers Network DNs terminal endpoint identifiers TEIs and other information as required to program your BCM50 TE and other ISDN equipment BCMS0 does not support any package with EKTS or CACH EKTS is a package of features provided by the service provider and may include features such as Call Forwarding Link Three Way Calling and Calling Party Identification Ordering ISDN PRI This section provides information about how to order ISDN PRI service for your BCM50 Ordering ISDN PRI service in Canada Ordering ISDN PRI service in the Canada United States from your service provider Set the BCM50 equipment to the PRI protocol indicated by your service provider Ordering ISDN PRI service outside of Canada and the United States Outside of Canada and the United States order Euro ISDN PRI and or BRI service from your service provider Set the BCM50 equipment to the Euro ISDN protocol Ordering ISDN BRI The following provides information about how to order ISDN BRI service for your BCM50 Ordering ISDN BRI service in Canada In Canada order Microlink service the trade name for standard BRI service You can order either regular Microlink service which includes the CLID feature or Centrex Microlink which includes access to additional ISDN network features including Call Forwarding When ordering Microlink service you must order it with EKTS turned off If you are using a point of sale terminal adapter POS
36. TA ask for D packet service to be enabled Ordering ISDN BRI service in the United States In the United States regardless of the CO Central Office type order National ISDN BRI NI 2 with EKTS Electronic Key Telephone System turned off Use the following packages as a guideline for ordering your National ISDN BRI NI 2 However we recommend using packages M or P with the BCM50 system Contact your service provider for more information about the capability packages it offers Bellcore National ISDN Users Forum NIUF ISDN packages supported by BCM50 for ordering in U S Telephony Device Installation Guide 40 Chapter 5 ISDN overview Point of Capability Feature set Optional features sale Voice Data M Alternate CLID X X voice circuit switched data on both B channels P Alternate flexible calling for voice not additional call offering not X X X voice circuit switched data on both B channels D channel packet supported by BCM50 Basic D Channel Packet supported by BCM50 calling line identification If you want to transmit both voice and data and support D channel packet service order package P However BCM50 does not support the flexible calling for voice and additional call offering features that are included in package P Multi Line Hunt may be ordered with your package When a telephone number the Network DN in the group of numbers assigned by your service providers is b
37. a digital station media bay module on the system Key Indicator Module KIM 24 memory buttons with indicators BST Doorphone used as an intercom to control access to your building Press the Call button on the BST Doorphone to call one or more telephones or to send a distinctive chime to telephones in an assigned page zone Place an internal call from any telephone on the system to the BST Doorphone to set up a two way voice call Install a Door Opening Controller to permit the activation of locks on doors or gates Telephony Device Installation Guide 14 Chapter 2 Device description Wireless devices BCM50 supports the following wireless devices Dect 413x series handsets three display softkeys four line handset display text messaging Dect 414x series handsets three display softkeys four line handset display loudspeaker capability text messaging Digital Mobility Phone 7420 three display softkeys four line handset display Digital Mobility Phone 7430 three display softkeys four line handset display text messaging Digital Mobility Phone 7440 three display softkeys four line handset display loudspeaker capability text messaging WLAN Handsets 2210 2211 2212 Voice over IP VoIP technology Push to Talk enables two way communication with another BCM50 user The handsets communicate with the BCM50 system and with the WLAN IP Telephony Manager 2245 Just like wired telephones the wireless handsets receive calls dire
38. a password is entered in the Terminal Registration screen the telephone prompts you for that password If Auto Assign DN is not selected the telephone prompts you for a DN Refer to the Device Configuration Guide NN40020 300 for more information on configuring telephones e If you are prompted for a password enter the password and press OK e If you are prompted for a DN enter the DN you want assigned to this telephone and press OK When the telephone registers it downloads the information from the system IP Telephony record to the telephone configuration record This can include a new firmware download which occurs automatically If new firmware downloads the telephone display indicates the event Note If the telephone displays a prompt that indicates it cannot find the server follow the instructions in Configuring telephone settings on page 50 to enter the specific network path Troubleshooting IP telephones on page 55 describes other possible prompt messages Configuring telephone settings If you are not automatically registered to the system you can configure the telephone settings to enable you to access a system on the network You also must perform these steps if your IP telephone is not connected to the same LAN to which the system is connected NN40020 309 Chapter 7 Registering Nortel 20XX and 11XX IP telephones 51 To access the local configuration menu on an IP telephone 1 Restart the telephone
39. analog telephone or the line drops Remove the single line telephone Measure the 1 KHz tone at the far end of the analog port which is where the analog loop ends and where the analog device connects Note The tone must be greater than 10 dB for example 9 dB is acceptable NN40020 309 Chapter 4 Installing the analog terminal adapter 27 To measure the insertion loss from the analog device to the CO 1 Establish a connection to a silent termination on the CO service line with an analog telephone attached to the ATA2 2 Make sure the analog port terminates correctly in 600 ohms e Replace the analog telephone with the test set Use TRANSMIT 600 OHM HOLD mode on the test set 3 Make sure the test set connects in parallel to the service line before removing the analog telephone or the line drops Remove the analog telephone Introduce a 1 kHz tone into the analog line at 10 dBm and measure the level at the CO exchange Note The difference in levels is the transmit loss and must be less than 10 dB for example 9 dB is acceptable Configuring the ATA2 Configure the ATA2 using Element Manager or Telset Administration For detailed configuration information refer to the BCM50 Device Configuration Guide N0027146 Telephony Device Installation Guide 28 Chapter 4 Installing the analog terminal adapter NN40020 309 29 Chapter 5 ISDN overview The following provides som
40. ation Guide 54 Chapter 7 Registering Nortel 20XX and 11XX IP telephones Notes e Ifthe DN record is not configured yet as is the case with auto assigned DNs you can only place local calls until other lines are assigned in the DN record e If the telephone has not been registered before you receive a New Set message Enter the information as prompted Refer to Registering the telephone to the system on page 50 Table 4 describes the values for each display parameter Table 4 IP telephone server configurations Sheet 1 of 2 Field Value Description DHCP Oor 1 Enter 0 if your network is not using a DHCP server to dispense IP addresses Static DHCP Enter 1 if your network does use a DHCP server If you choose to use a DHCP server rather than allocating static IP addresses for the IP telephones skip the remainder of this section If DHCP 0 SET IP IP address The set IP must be a valid and unused IP address on the network to which the telephone is connected NETMASK subnet mask This is the subnet mask This setting is critical for locating the system to address gt which you want to connect DEF GW lt IP address gt Default Gateway on the network for example the nearest router to the telephone The router for IP address W X Y Z is usually at W X Y 1 If there are no routers between the telephone and the system network adaptor to which it is connected for example a direct HUB connection th
41. atures and system features Determining the registration process Registering IP telephones to the system is a two stage process Note Ensure that you have loaded the appropriate keycodes to activate the Nortel IP telephones on your BCM50 system 1 Set up the system programming to receive registration under Resources gt Telephony Resources gt IP Terminal Global Settings tab On the Global Settings panel a Select the Enable registration check box b If you want the installers to use a single password to configure and register the telephone select the Enable global registration password check box and then enter a numeric password in the Global password field c If you want the system to automatically assign DN records to the telephones select the Auto assign DNs check box Note To automatically configure IP Phones with DNs assigned 1 Select the Enable registration check box 2 Select the Enable global registration password check box 3 Leave Global password field blank 4 Select the Auto assign DNs check box Once the IP Phones are operational clear the Enable registration check box Security Note Turn Enable registration and Auto assign DNs off when the telephones are registered Nortel cautions that leaving your IP registration open and unprotected by a password can pose a security risk 2 Configure each telephone Configuring telephone settings on page 50 How you configure the telephones d
42. ctly receive transferred calls transfer calls to other extensions and make outside and long distance calls subject to corporate restrictions The handsets interoperates with other IP Line and IP Trunk features and devices such as IP Peer and the IP Phone 20xx and IP Softphone 2050 series of IP Phones IP devices BCM50 supports the following IP devices IP Phone 2001 connects through an IP link to the BCM50 system The IP Phone 2001 has a single line text display with a row of display keys on the second display line The IP Phone 2001 can be used to call through any type of BCM50 line IP Phone 2002 connects through an IP link to the BCM50 system The IP Phone 2002 has a two line text display with a row of display keys on the third display line and four memory keys with indicators The IP Phone 2002 can be used to call through any type of BCM50 line IP Phone 2004 connects through an IP link to the BCM50 system The IP Phone 2004 has a six line text display with a row of display keys on the eighth display line and six memory keys with indicators The IP Phone 2004 can be used to call through any type of BCM50 line IP Phone 2007 connects to a LAN through an Ethernet connection The IP Phone 2007 supports call processing features and can work with an External Application Server to display web based and interactive applications on the large color LCD touch screen IP Softphone 2050 provides Voice over IP VoIP services using a telephon
43. described Convention Description bold Courier Indicates command names and options and text that you need to enter text Example Use the info command Example Enter show ip alerts routes italic text Indicates book titles plain Courier Indicates command syntax and system output for example prompts text and system messages Example Set Trap Monitor Filters FEATURE Indicates that you press the button with the coordinating icon on HOLD whichever set you are using RELEASE NN40020 309 Chapter 1 Getting started with telephony devices 11 Related publications This document refers to other related publications which appear in the following list To locate specific information you can refer to the Master Index of BCM50 2 0 Library Device Configuration Guide NN40020 300 Installation and Maintenance Guide NN40020 302 Telephone Features User Guide NN40020 100 Telephony Device Installation Guide 12 Chapter 1 Getting started with telephony devices How to get Help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e
44. download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region http www nortel com callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to http www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller NN40020 309 13 Chapter 2 Device description This chapter describes the telephony devices telephones that BCM50 supports Analog devices BCM50 supports analog tel
45. e general information about using ISDN lines on your BCM50 system Detailed information about ISDN is widely available through the internet Your service provider can also provide you with specific information to help you understand what suits your requirements Refer to the following topics for information e ISDN fundamentals e Services and features for ISDN BRI and PRI on page 31 e ISDN hardware on page 36 e ISDN standards compatibility on page 38 e Planning your ISDN network on page 39 e Supported ISDN protocols on page 40 ISDN fundamentals Integrated Services Digital Network ISDN technology provides a fast accurate and reliable means of sending and receiving voice data images text and other information through the telecom network ISDN uses existing analog telephone wires and multiplex it into separate digital channels which increases bandwidth ISDN uses a single transport to carry multiple information types What once required separate networks for voice data images or video conferencing is now combined onto one common high speed transport Refer to the following topics e Types of ISDN service on page 30 e ISDN layers on page 30 e ISDN bearer capability on page 31 Analog versus ISDN ISDN offers significantly higher bandwidth and speed than analog transmission because of its end to end digital connectivity on all transmission circuits Being digital allows ISDN lines to provide
46. ed to the system Two way DID With PRI the same lines can be used for receiving direct inward dialing DID and for making direct outward dialing DOD calls The dialing plan configured by your customer service representative determines how calls are routed Consult your customer service representative to determine whether or not this feature is compatible with your service provider Note For information on adding integrated lines on an integrated router refer to the integrated router documentation Dialing plan and PRI The Dialing Plan supports PRI connectivity to public and private networks The dialing plan is a collection of features responsible for processing and routing incoming and outgoing calls All PRI calls must go through a dialing plan Notes about the dialing plan e allows incoming calls to be routed to sets based on service type and digits received e provides the ability to map user dialed digits to a service type on a Call by Call basis e allows long distance carrier selection through user dialed Carrier Access Codes Consult your customer service representative to determine how your dialing plan is configured Telephony Device Installation Guide 36 Chapter 5 ISDN overview ISDN hardware To support connections to an ISDN network and ISDN terminal equipment your BCM50 must be equipped with a BRI S T Media Bay Module BRIM or a Digital Trunk Media Bay Module DTM card configured for PRI The dig
47. elephones RJ 21 amphenol connector for 4 or 8 analog PSTN lines The table G4x16 G8x16 MBM upper RJ 21 amphenol connector wiring for digital telephones page 75 lists the wiring details for the upper RJ 21 amphenol connector and the table G4x16 G8x16 lower RJ 21 amphenol connector wiring for analog PSTN lines page 77 lists the wiring details for the lower RJ 21 amphenol connector on the G4x16 and G8x16 MBMs Table 16 G4x16 G8x16 MBM upper RJ 21 amphenol connector wiring for digital telephones Sheet 1 of 2 Default DN on Default DN on Set Pin Connection Wire color Expansion port 1 Expansion port 2 1 26 Tip White Blue 253 285 1 Ring Blue White 2 27 Tip White Orange 254 286 2 Ring Orange White Telephony Device Installation Guide 76 Appendix G G4x16 and G8x16 wiring charts Table 16 G4x16 G8x16 MBM upper RJ 21 amphenol connector wiring for digital telephones Sheet 2 of 2 Default DN on Default DN on Set Pin Connection Wire color Expansion port 1 Expansion port 2 3 28 Tip White Green 255 287 3 Ring Green White 4 29 Tip White Brown 256 288 4 Ring Brown White 5 30 Tip White Slate 257 289 5 Ring Slate White 6 31 Tip Red Blue 258 290 6 Ring Blue Red 7 32 Tip Red Orange 259 291 7 Ring Orange Red 8 33 Tip Red Green 260 292 8 Ring Green Red
48. en enter the Published IP address of the BCM50 as the DEF GW If the IP telephone is not connected directly to the Published IP address network adapter set the DEF GW to the IP address of the network adaptor to which the telephone is connected Emulation Key Oori 0 Handset Mapping 1 Handsfree Default setting is 1 handsfree and should not be changed Note This setting applies to the 2033 model only If DHCP 1 Manual Cfg Full 0 If you indicate DHCP for the telephone but you want to enter static DHCP Partial 1 IP addresses choose 1 Partial If you choose 0 Full the DHCP server assigns IP addresses that are not static If DHCP 0 or Partial S1 IP lt IP address gt This is the Published IP address of the first system to which you want to register the telephone 2 IP lt IP address gt S1 PORT Default 7000 This is the port the telephone uses to access this system S1 ACTION Default 1 S1 RETRY COUNT lt digits between O Set this to the number of times you want the telephone to retry the and 255 gt connection to the system This is the Published IP address of the second system to which you want to register the telephone It can be the same as the S1 setting NN40020 309 Chapter 7 Registering Nortel 20XX and 11XX IP telephones 55 Table 4 IP telephone server configurations Sheet 2 of 2 Field Value Description S2 PORT Default 700
49. epends on whether DHCP is active on the system Telephony Device Installation Guide 50 Chapter 7 Registering Nortel 20XX and 11XX IP telephones If DHCP Distributed Host Control Protocol service on the system is active or the Customer DHCP server has been configured to hand out the specific system network details the IP telephone automatically attempts to find the server After you register the telephone to the system as described in Registering the telephone to the system on page 50 the telephone assumes the parameters it receives from the system which are described in Configuring telephone settings on page 50 If DHCP is not configured to provide system information or if you are not using DHCP on your network you must configure your telephone parameters before the telephone can register to the system In this case follow the directions in Configuring telephone settings on page 50 and then follow any of the prompts that appear as described in Registering the telephone to the system on page 50 If an external DHCP server is not present the DHCP server on the main unit supplies IP configuration information for all IP devices PCs and IP Phones It also supplies specific connection information to the IP Phones Registering the telephone to the system When you first connect the telephone to the IP connection you receive one of the following e Ifthe telephone is not yet registered and when
50. ephones single line telephones cordless telephones fax machines answering machines and modems with a maximum speed of 28 8 kbit s You must install an analog station media bay module ASM8 ASM8 and GASM for analog devices see Chapter 3 Installing an analog station media bay module To connect a standard analog voice device or data communication device to the BCM50 system through a digital station module you must install an ATA2 see Chapter 4 Installing the analog terminal adapter Digital devices BCM50 supports the following digital devices T7000 International only four memory buttons without display or indicators T7100 one line display one memory button without indicator T7208 one line display eight memory buttons with indicators T7316 two line display three display buttons 16 memory buttons with indicators eight memory buttons without indicators The T7316 supports separate mute key and a headset key under the dial pad T7316E two line display three display buttons 16 memory buttons with indicators eight memory buttons without indicators handsfree mute and headset buttons located under the dial pad 17406 cordless telephone system six memory buttons with indicators and a two line display with three display buttons The T7406 provides cordless mobility in a small office environment Each base station supports three telephones Function is based on the 7316 telephone The base station connects to
51. ere you can cause the system to fail or work improperly gt Note A Note alerts you to important information B Tip Alerts you to additional information that can help you perform a task B Telephony Device Installation Guide 10 Chapter 1 Getting started with telephony devices Security note Indicates a point of system security where a default should be changed or where the administrator needs to make a decision about the level of security required for the system Warning Alerts you to ground yourself with an antistatic grounding NS strap before performing the maintenance procedure p Warning Alerts you to remove the BCM50 main unit and expansion A unit power cords from the ac outlet before performing any maintenance procedure These conventions and symbols are used to represent the Business Series Terminal display and key pad Convention Example Used for Word in a special font shown in Psu Command line prompts on display telephones the top line of the display Underlined word in capital letters FLAY Display option Available on two line display shown in the bottom line of a two telephones Press the button directly below the line display telephone option on the display to proceed Dialpad buttons Buttons you press on the dialpad to select a particular option These text conventions are used in this guide to indicate the information
52. g Slate Red 11 36 Tip Black Blue 247 263 279 295 11 Ring Blue Black 12 37 Tip Black Orange 248 264 280 296 12 Ring Orange Black 13 38 Tip Black Green 249 265 281 297 13 Ring Green Black 14 39 Tip Black Brown 250 266 282 298 14 Ring Brown Black 15 40 Tip Black Slate 251 267 283 299 15 Ring Slate Black 16 41 Tip Yellow Blue 252 268 284 300 16 Ring Blue Yellow 42 No Yellow Orange connection 17 No Orange Yellow connection 50 No Violet Slate connection 25 No Slate Violet connection NN40020 309 Appendix D DTM wiring chart 69 Appendix D DTM wiring chart The digital telephone line is connected to the digital trunk module DTM through the RJ 48C jack on the front of the media bay module MBM see Figure 16 Figure 16 DTM RJ 48C port DTM TUM LLLLLLLLI e oc GG MU SUE o2 o2 e e e Os O2 RJ 48C pin out Bantam jack RJ 48C jack Table 10 and Table 11 list the wiring details for the RJ 48C port Table 10 DTM RJ 48C port wiring Pin Signal Receive Ring Receive Tip Receive Shield Transmit Ring Transmit Tip Transmit Shield No connection DOIN OD a AJOJ N No connection Table 11 DTM line numbering Default line numbers on Default line numbers on Line type Expansion port 1 Expansion port 2 T1 065 088 095 118 T1 PRI 065 087 095 117 E1 065
53. h registers credit card verification rigs and point of sale terminals to the X 25 network which is a data communications network designed to transmit information in the form of small data packets To support the D packet service your ISDN network and financial institution must be equipped with a D packet handler To convert the protocol used by the transaction equipment to the X 25 protocol your ISDN network must also be equipped with an integrated X 25 PAD which works with the following versions of X 25 Datapac 32011 CCITT T3POS ITT and API The ISDN service package you order must include D packet service for example Package P in the United States MicrolinkTM with D channel in Canada Your service provider supplies a Terminal Endpoint Identifier TEI and DN to support D packet service The TEI is a number between 00 and 63 in Canada the default range is 21 63 Your service provider may also supply you with a DN to program your D packet device The DN for D packet service becomes part of the dialing string used by the D packet to call the packet handler Service provider features BCM50 supports the following ISDN services and features offered by ISDN service providers e D channel packet service BRI only to support devices such as transaction terminals Transaction terminals are used to swipe credit or debit cards and transmit the information to a financial institution in data packets e Calling number identification appears o
54. he system Double check the IP configuration of the telephone and the IP connectivity to the system cables hubs and so on Slow connection between the handset and the system If the connection between the IP client and the system is slow ISDN dialup modem change the preferred CODEC for the telephone from G 711 to G 729 See Table 4 One way or no speech paths Signaling between the IP telephones and the system uses the system port 7000 However voice packets are exchanged using the default RTP ports 28000 through 28255 at the BCM50 and ports 51000 through 51200 at the IP telephones Ifthese ports are blocked by the firewall or NAT you will experience one way or no way speech paths Change the contrast level When an IP telephone is connected for the first time the contrast level is set to the default setting of 1 Use FEATURE 7 and the UP or DOWN key to adjust the contrast Block individual IP sets from dialing outside the system If you want to block one or more IP telephones from calling outside the system use Restriction filters and assign them to the telephones you want to block Restriction filters are set up under Telephony gt Call Security gt Restriction Filters Deregistering IP telephones You can deregister selected IP telephones from the system and force the telephone to go through the registration process again N Warning After this feature is activated all active calls are drop
55. hin the telephone when the telephone is unplugged Note The set relocation feature applies to the digital telephones and analog telephones only IP telephones always retain their programming Refer to Moving IP telephones on page 60 Tips if set relocation is enabled Relocate existing telephones before new telephones are installed on the jacks This allows the moved telephones to retain their programming Plugging a new telephone into a jack from which another telephone was removed before the original telephone is reconnected to another jack results in the programming transferring to the new telephone In this case when the original telephone is plugged into another jack it receives default programming or the programming specifically entered for the DN record that corresponds to the new jack When changing a telephone internal number DN record wait one minute for automatic telephone relocation to complete its cycle When you relocate a telephone the telephone must remain installed and connected in the new location for at least three minutes for the programming relocation to be complete Moving the telephone again before the three minute period is up can result in loss of programming Telephony Device Installation Guide 60 Chapter 8 Relocating telephones To enable set relocation and to relocate digital telephones 1 Inthe Element Manager go to Configuration gt Telephony gt Global Settings gt Feature
56. ices are standard analog telephones cordless telephones fax machines answering machines or modems The maximum speed for a modem connection is 28 8 kbit s The ASMB is available in North America only the ASM8 and GASMS are available in North America the United Kingdom Australia and Poland In addition to ASMS features the ASM8 and GASM offer the following features Visual Message Waiting Indicator VMWI LED indicates to the end user that a message is waiting disconnect supervision Open Switch Interval OSI according to EIA TIA 464 indicates to the attached device in an established communication that the connected device must release the call Note When disconnect happens from the central office CO the ASM8 provides an OSI to the off hook station of 850 ms TIA EIA 464 section 5 4 10 2 4 minimum is 600 ms as a disconnect signal If the station remains on hook after the disconnect signal the ASM8 disconnects the station equipment from the network without returning a tone to it TIA EIA 464 section 5 4 10 2 5 1 After the station equipment goes on hook the ASMS station interface is restored to on hook idle You must ensure that the device application or interface card connected to an ASMS station interface conform to these on hook and off hook conditions caller ID provides the name phone number and other information about the caller to the end user at the start of the call firmware download
57. igital IP and ISDN devices running on a BCM50 system Use Element Manager Startup Profile and Telset Administration to configure certain BCM50 parameters The information in this guide explains installing and configuring components registering and relocating telephones and devices e programming loops configuring digital telephones e managing system wide call appearance SWCA keys e setting up central answering positions CAP Audience This guide is intended for installers responsible for installing configuring and maintaining telephony devices on BCM50 systems To use this guide you must e bean authorized BCM50 installer administrator within your organization e know basic Nortel BCM50 terminology e be knowledgeable about telephony and IP networking technology Telephony Device Installation Guide 8 Chapter 1 Getting started with telephony devices About BCM50 The BCM50 system provides private network and telephony management capability to small and medium sized businesses The BCM50 system integrates voice and data capabilities voice over Internet protocol VoIP gateway functions and Quality of Service QoS data routing features into a single telephony system e enables you to create and provide telephony applications for use in a business environment BCM50 key hardware elements BCM50 includes the following key elements e BCMS50 main unit e BCM50expansion unit compatible with BCM50 main unit
58. ine using the phone the display shows in use Also if a power failure occurs an analog set on line 1 activates powered by the CO The table GATMS RJ 21 connector wiring page 80 lists the wiring details for the RJ 21 connector on the GATMS Table 19 GATMS8 RJ 21 connector wiring Sheet 1 of 2 Default line numbers on Default line numbers on Line Pin Connection Wire color Expansion port 1 Expansion port 2 26 Tip White Blue 1 065 095 1 Ring Blue White 27 Tip White Orange 2 gt 066 096 2 Ring Orange White 28 No connection White Green 3 No connection Green White 29 No connection White Brown 4 No connection Brown White 30 Tip White Slate 3 067 097 5 Ring Slate White 31 Tip Red Blue 4 068 098 6 Ring Blue Red 32 No connection Red Orange 7 No connection Orange Red 33 No connection Red Green 8 No connection Green Red 34 Tip Red Brown 5 073 103 9 Ring Brown Red 35 Tip Red Slate 6 074 104 10 Ring Slate Red 36 No connection Black Blue 11 No connection Blue Black 37 No connection Black Orange 12 No connection Orange Black NN40020 309 Appendix H GATM wiring chart 81 Table 19 GATMS8 RJ 21 connector wiring Sheet 2 of 2 Default line numbers on Default line numbers on Line Pin Connection Wire color Expansion port 1 Expansion port 2 38 Tip Black Green 7 075 10
59. ing capability allows the system to upgrade the ASM8 and GASM firmware at customer sites enhanced ringing capability ASM8 and GASM provide a ringing voltage of two REN 65 V rms per port GASM8 designated as an on premise station OPS port The ASM8 ASM8 and GASM each have one RJ 21 connector on the faceplate Figure 1 on page 20 shows the GASM faceplate Telephony Device Installation Guide 20 Chapter 3 Installing an analog station media bay module Figure 1 GASM faceplate LEDs and connectors GASM eu o Con Power Status The ringer equivalency number REN per port for ASMB is 1 the REN for ASM8 and GASM is 2 Note The termination of the analog interface can consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed the REN of the interface to which the device is connected Refer to the following sections for information on installing and configuring an ASM e Installing and configuring a media bay module on page 20 e Configuring the media bay module on page 21 e Wiring the ASM on page 22 e Installing analog devices on page 22 For more detailed information on installing the BCM50 system and related components refer to Installation and Maintenance Guide NN40020 302 Installing and configuring a media bay module You can install media bay modules MBM in BCM50 main units and expansi
60. ing to Figure 10 for example Digital telephone A wants to call IP telephone B which is attached to BCM50 2 0 B over a network that is under the control of a gatekeeper Digital telephone A sends a request to the gatekeeper The gatekeeper depending on how it is programmed provides Digital telephone A with the information it needs to contact BCM50 2 0 B over the network BCM50 2 0 B then passes the call to IP telephone B The BCM50 2 0 does not contain a gatekeeper application If you want to put a gatekeeper on your network it must be put on a separate gatekeeper server The BCM50 2 0 is compatible with CS1000 CSEIK gatekeepers 1 Warning Meridian 1 IPT does not support the RadVision gatekeeper Telephony Device Installation Guide 46 Chapter 6 IP telephone overview IP network In the network shown in Figure 10 several LANs and a WAN are shown When planning your network be sure to consider all requirements for a data network Your network administrator should be able to advise you about the network setup and how the BCM50 2 0 fits into the network WAN A Wide Area Network WAN is a communications network that covers a wide geographic area such as state or country For BCM50 2 0 a WAN is any IP network connected to a WAN card on the BCM50 2 0 system This may also be a direct connection to another BCM50 2 0 system If you want to deploy IP telephones that will be connected to a LAN outside of the LAN that the BCM50
61. ital BRI ISDN lines are connected to the BCM50b BCM50ba and BCM50be main units through the BRI ports RJ 45 on the front of the main units The following describes the hardware e PRI hardware BRI hardware Note For information on adding integrated lines on an integrated router refer to the integrated router documentation PRI hardware The Digital Trunk Media Bay Module DTM is configured for PRI In most PRI network configurations you need one DTM configured as PRI to act as the primary clock reference The only time when you cannot have a DTM designated as the PRI primary clock reference is in a network where your BCM50 system is connected back to back with another switch using a PRI link If the other switch is loop timed to your BCM50 system your DTM PRI can be designated as a timing master If your BCM50 has more than one DTM configured as PRI you must assign the first DTM as the primary reference the second DTM as the secondary reference If the system has a BRI module it should be set as the timing master when a DTM in the same network is defined as the primary reference BRI hardware The loops on the BRI module can be programmed to support either network or terminal connections This allows you to customize your arrangement of lines voice terminals data terminals and other ISDN equipment This section describes some basic hardware configurations for network and terminal connections for each loop type A
62. l The line jack terminal jack and power supply connector must be at the top of the ATA2 see Figure 6 Figure 6 ATA2 back view Ly o Mounting keyhole slots Test insertion loss measurement The maximum loss for and ATA2 to Central Office CO configuration must not exceed 10 dB see Figure 7 on page 26 Telephony Device Installation Guide 26 Chapter 4 Installing the analog terminal adapter Figure 7 Insertion loss from the CO to the analog telephone BCM50 ATA2 Analog telephone Central es Ofice AT m yr PT HULL J BCM50 to ATA2 ATA2 to BCM50 m 10 dB Max gt Longitudinal balance to ground 50 dB 60 to 4 000 Hz With IEEE 455 1976 test Overload level 3 dB Measure the total insertion loss between the CO and analog device by using standard dial up test lines with a transmission test set for example Hewlett Packard 4935A Transmission Test Set To measure the insertion loss from the CO to the analog device 1 Establish a connection to the 1mW 1 KHz CO service line with an analog telephone attached to the ATA2 Ensure that the analog port terminates correctly in 600 ohms e Replace the analog telephone with the test set e Use RECEIVE 600 OHM HOLD mode on the test set Ensure that the test set connects in parallel to the service line before removing the
63. n both BCM50 sets and ISDN terminal equipment with the capability to show the information e Multiline hunt or DN hunting which switches a call to another ISDN line if the line usually used by the Network DN is busy for BRI only NN40020 309 Chapter 5 ISDN overview 33 e Subaddressing of terminal equipment TE on the same BRI loop However terminal equipment which supports sub addressing is not commonly available in North America for BRI only Transmission of B channel packet data using nailed up trunks is not supported by BCM50 Contact your ISDN service provider for more information about these services and features For more information about ordering ISDN service in North America see Ordering ISDN PRI on page 39 and Ordering ISDN BRI on page 39 The terminal equipment connected to the BCM50 system can use some feature codes supported by the ISDN service provider Network name display This feature allows ISDN to deliver the Name information of the users to those who are involved in a call that is on a public or private network Your BCM50 system displays the name of an incoming call when it is available from the service provider If the Calling Party Name has the status of private it appears as Private name if that is how the service provider has indicated that it mus appear If the Calling Party Name is unavailable it can appear as Unknown name Your system can display the name of the called party on a
64. n outgoing call if it is provided by your service provider Your system sends the Business Name concatenated with the set name on an outgoing call but only after the Business Name has been programmed The available features include e Receiving Connected Name e Receiving Calling Name e Receiving Redirected Name e Sending Connected Name e Sending Calling Party Name Consult your customer service representative to determine which of these features is compatible with your service provider Name and number blocking When activated use FEATURE 819 to block the outgoing name or number or both for each call Name and number blocking can be used with a BCM50 set Note Name and number blocking is only available in North America Consult your customer service representative to determine whether or not this feature is compatible with your provider Telephony Device Installation Guide 34 Chapter 5 ISDN overview Call by Call Service Selection for PRI PRI lines can be dynamically allocated to different service types with the Call by Call feature PRI lines do not have to be pre allocated to a given service type Outgoing calls are routed through a dedicated PRI Pool and the calls can be routed based on various schedules Note Call by Call Service Selection for PRI is only available in North gt America The service types that may be available depending on your service provider are e Public Public service call
65. n system side 1 No connection No connection 2 No connection No connection 3 Receive Rx Tx 4 Transmit Tx Rx 5 Transmit Tx Rx 6 Receive Rx TX 7 No connection No connection 8 No connection No connection Telephony Device Installation Guide 72 Appendix E BRI wiring chart Table 13 BRI line numbering Port number Default line numbers on Expansion port 1 Default line numbers on Expansion port 2 1 065 066 095 096 2 067 068 097 098 3 069 070 099 100 4 071 072 101 102 NN40020 309 Appendix F BRIM wiring chart 73 Appendix F BRIM wiring chart The digital BRI ISDN lines are connected to the BRIM through the RJ 45 jacks on the front of the media bay module MBM see Figure 18 You can connect up to four BRI ISDN lines to the BRIM Figure 18 Table 14 and Table 15 apply to S Loop and T Loop connections S Loop connections are used to connect S Loop devices such as video phones terminal adapters and group 3 fax machines The T Loop connections are used to connect to the CO PSTN Warning For a U Loop connection the BRIM must be connected only to an NT1 A provided by the service provider The NT1 must provide a Telecommunication Network Voltage TNV to Safety Extra Low Voltage SELV barrier Figure 18 BRIM RJ 45 ports BRIM ISDN BRI S T Interface m Loop 2 Loop 3 12345678 Power Status RJ 45 pin out RJ
66. nalog Trunk nes 61 64 FR Internal Sets 4 Enabled Sets NIA N A 0 xpansion 1 CTM4 GATM4 5 Disabled Lines 65 68 4 xpansion 2 8x16 Combo N A N A NIA N A N A N xpansion 2 1 CTM4 GATMA 7 Disabled Lines 95 98 4 xpansion 2 2 CTMA GATMA 7 Disabled Lines 103 106 4 xpansion 2 3 DSM16 5 Disabled Sets NIA NIE 0 all Disable ENANIE Details for Module Internal Wiring the ASM An experienced installer can wire the ASM for your system using the wiring chart for more information refer to the ASM8 ASM8 and GASM wiring chart on page 65 Installing analog devices After the ASM is correctly wired you can connect your analog devices Documentation describing how to install your analog devices and how to use their features is supplied with each piece of equipment NN40020 309 23 Chapter 4 Installing the analog terminal adapter This chapter provides installation instructions for the analog terminal adapter 2 ATA2 or ATA The ATA2 connects a standard analog voice device or data communication device to the BCM50 system through a digital station module Examples of analog voice devices are analog telephones and answering machines Examples of analog data communication devices are modems and fax machines The ATA2 provides on premise service only protected plan wiring only Refer to the following topics for information on installing an ATA2 e Configuration overview on page 23 e Installing the ATA
67. ndards 38 supported protocols 40 T reference point 37 terminal equipment configuration 36 type of services BRI ISDN 30 J jitter buffer defined 47 L Line numbers default on BRIM 72 line numbers default on ADID4 63 defaulton BRIM 74 defaulton DTM 69 default on GATM 75 default on GATM4 79 default on GATM8 80 locating server 53 MI IPT defined 45 maximum loss ATA2 25 MBM configuring 21 default DNs 65 default line numbers 69 72 74 75 80 wiring chart 63 65 67 69 73 75 79 MCDN Meridian Customer Defined Networking MI IPT 45 media bay modules clock source support 38 memory button 7000 13 7100 13 7208 13 316 13 moving IP telephones 60 telephones 59 multi line hunt 32 40 N NI call by call services 34 name network displaying 33 National ISDN standards 38 Netmask IP telephones 54 network name display 33 no connection IP telephones 56 no speech path IP telephones 56 North American components 13 NTI network termination type 1 38 O one line display 7100 13 7208 13 one way speech path IP telephones 56 Outwats PRI 34 P PRI 911 dialing 34 hardware 36 ISDN 30 services and features 31 using M1 IPT 45 private services call 34 prompts IP telephones configuration 55 protocol ISDN supported 40 Telephony Device Installation Guide 86 Index public service calls 34 published IP address IP telephones 54 Q QoS defined 48 R register
68. on units depending on your system requirements The primary tasks to install an MBM are e Selecting an MBM for your system e assigning DS30 resources e setting MBM dip switches e installing an MBM For more detailed information on installing an MBM refer to Installation and Maintenance Guide NN40020 302 NN40020 309 Chapter 3 Installing an analog station media bay module 21 Configuring the media bay module For information on installing a media bay module MBM and setting the dip switches refer to the Installation and Maintenance Guide NN40020 302 To configure the MBM 1 Open Element Manager and connect to your BCM50 system N Click Configuration Resources Telephony Resources The Telephony Resources panel appears see Figure 27 In the Modules table select the location of the MBM that you want to configure Double click the Programmed type field to display the drop down list Select the type of MBM that you installed in that location Click Enable o0 BR OQ Repeat steps 4 to 7 to enable each MBM in your system You can set other parameters for the MBMs depending on the type of MBM you installed Telephony Device Installation Guide 22 Chapter 3 Installing an analog station media bay module Figure 2 Telephony Resources panel Telephony Resources Module type Internal IP amp Application Sets 1 N A Sets NIA N s 0 Internal IP Trunks MWA N A Lines 1 12 12 A
69. onfigured with the IP address of a system network The system has run out of ports This message remains on the display until a port becomes available and the telephone is powered down and then up To obtain more ports you can install additional VoIP keycodes adapter other than the published IP address IP Address conflict The telephone detected that a device on the network is currently using the IP address allocated to the telephone Registration Disabled The Registration on the system is set to OFF SERVER UNREACHABLE Check that you have entered the correct Netmask and gateway IP addresses RESTARTING If the settings are correct contact your system administrator NEW SET The telephone has not been connected to the system before and must be registered Programming note To display the configuration information for a telephone connected to the system e Ifthe telephone is engaged press the key followed by the Ce key Telephony Device Installation Guide 56 Chapter 7 Registering Nortel 20XX and 11XX IP telephones Operation issues Table 6 provides solutions to potential problems Table 6 IP telephone troubleshooting Problem Suggested solution or cause Telephone does not connect to system If an IP telephone does not display the text Connecting to server within two minutes after power up the telephone did not establish communications with t
70. onnection NN40020 309 Chapter 8 Relocating telephones 61 4 Ifthe new location is on a different subnet you must make the appropriate changes to the telephone IP addressing However do not change the S1 IP address or the S2 IP address Disconnect the power from the IP telephone or three port switch Note If your network is using partial DHCP reconfiguration is not required at this step To move a Nortel IP telephone and change the DN 1 Deregister the DN 2 Disconnect the network connection and the power connection from the telephone 3 Reinstall the telephone at the new location and reconfigure the telephone User card list The following is a list of feature and device user guides that can be found on your system CD e IP Phone 2001 User Guide IP Phone 2002 User Guide IP Phone 2004 User Guide IP Phone 2007 User Guide e IP Phone 1120E User Guide e IP Phone 1140E User Guide e IP Audio Conference Phone 2033 User Guide e IP Softphone 2050 Installation Guide e IP Softphone 2050 User Guide e Telephone Feature User Guide Telephony Device Installation Guide 62 Chapter 8 Relocating telephones NN40020 309 Appendix ADID wiring chart 63 Appendix A ADID wiring chart Analog telephone lines connect to the ADID4 or ADIDS through the RJ 21 connector on the front of the media bay module MBM See the figure ADID RJ 21 connector page 63 Figure 13 ADID RJ 21 connector A
71. own Red 6 35 Tip Red Slate 074 104 10 Ring Slate Red 36 No connection Black Blue 11 No connection Blue Black 37 Noconnection Black Orange 12 No connection Orange Black 7 38 Tip Black Green 075 105 13 Ring Green Black 8 39 Tip Black Brown 076 106 14 Ring Brown Black 40 Noconnection Black Slate 15 No connection Slate Black The following part of the wiring chart applies to both the G4x16 and G8x16 MBMs 49 No connection Violet Brown 24 No connection Brown Violet Telephony Device Installation Guide 78 Appendix G G4x16 and G8x16 wiring charts Table 17 G4x16 G8x16 lower RJ 21 amphenol connector wiring for analog PSTN lines Sheet 2 of 2 Default line numbers on Default line numbers on Line Pin Connection Wire color Expansion port 1 Expansion port 2 Aux 50 Tip Violet Slate see 25 Ring Slate Violet Note Note The Aux port supports full data speeds When the line is in use by an analog device the icon is lit on the phone If you try to seize the line using the phone the display shows in use Also in the event of a power failure an analog set on line 1 goes active powered by the CO NN40020 309 Appendix H GATM wiring chart 79 Appendix H GATM wiring chart Analog telephone lines connect to the GATM4 or GATMS through the RJ 21 connector on the front of the media bay module MBM
72. ped To deregister a IP telephone from the IP record 1 You can access the deregister button from two locations e Configuration gt Resources gt Telephony Resources gt IP Terminal Details tab Telephony gt Sets gt Active Sets gt IP Terminal Details tab From the top list select the IP telephone that you want to deregister Click Deregister DN Reregister the telephone as described in Determining the registration process on page 49 N Warning After this feature is activated all active calls are dropped NN40020 309 Chapter 7 Registering Nortel 20XX and 11XX IP telephones 57 Telephony Device Installation Guide 58 Chapter 7 Registering Nortel 20XX and 11XX IP telephones NN40020 309 59 Chapter 8 Relocating telephones This chapter explains how you can physically move a telephone within the system so that the telephone programming follows the telephone to the new location e Moving digital telephones on page 59 e Moving IP telephones on page 60 e User card list on page 61 provides a list of the user cards for individual types of telephones Moving digital telephones To move a digital telephone to a new location within the system so that the programmed settings are retained set relocation automatic telephone relocation must be enabled in system programming Set relocation saves the internal numbers autodial settings and personal speed dial codes wit
73. ritical advantages e Cost Savings IP networks can be significantly less expensive to operate and maintain than traditional networks The simplified network infrastructure of an Internet Telephony solution cuts costs by connecting IP telephones over your LAN and eliminates the need for dual cabling Internet Telephony can also eliminate toll charges on site to site calls by using your existing IP network By using the extra bandwidth on your IP network for IP Telephony you leverage the untapped capabilities of your data infrastructure to maximize the return on your current network investment Cost flexibility The three models of IP telephones offer three levels of functionality that allow you to choose an IP telephone that fits your budget and or your service requirements Portability and flexibility Employees can be more productive because they are no longer confined by geographic location IP telephones work anywhere on the network even over a remote connection With Nortel wireless e mobility solutions your phone laptop or scanner can work anywhere on the network where a an 802 11b access point is installed Network deployments and reconfigurations are simplified and service can be extended to remote sites and home offices over cost effective IP links As well IP telephone functionality can be transferred between IP telephones using the Hot desking feature All your telephone features and setup can travel with you between offices
74. rotocols Refer to the following for additional information on features and services e Network name display on page 33 e Name and number blocking on page 33 e Call by Call Service Selection for PRI on page 34 e Emergency 911 dialing on page 34 e Two way DID on page 35 e Dialing plan and PRI on page 35 Telephony Device Installation Guide 32 Chapter 5 ISDN overview PRI services and features The services and features provided over PRI lines include e Call by call service selection NI protocol e Emergency 911 dialing internal extension number transmission e access to Meridian 1 private networking SL 1 protocol BRI services and features The services and features provided over BRI lines include e data transmission at speeds up to 128 kb s per loop depending on the bandwidth supported by your service provider e shared digital lines for voice and data ISDN terminal equipment BCM50 Basic Rate Interface BRI also support D channel packet service between a network and terminal connection This allows you to add applications such as point of sale terminals POSTA without additional network connections Connecting a POSTA allows transaction terminals devices where you swipe credit or debit cards to transmit information using the D channel of the BRI line while the B channels of the BRI line remain available for voice and data calls A special adapter links transaction equipment such as cas
75. s connect your BCM50 set with a Central Office CO DID and DOD calls are supported e Private Private service calls connect your BCM50 set with a Virtual Private Network DID and DOD calls are supported A private dialing plan may be used e TIE TIE services are private incoming and outgoing services that connect Private Branch Exchanges PBX such as BCM50 e FX Foreign Exchange FX service calls logically connect your BCM50 telephone to a remote CO It provides the equivalent of local service at the distant exchange e OUTWATS OUTWATS is for outgoing calls This allows you to originate calls to telephones in a specific geographical area called a zone or band Typically a flat monthly fee is charged for this service e Inwats Inwats is a type of long distance service which allows you to receive calls originating within specified areas without a charge to the caller A toll free number is assigned to allow for reversed billing Consult your customer service representative to determine whether or not this feature is compatible with your provider Emergency 911 dialing The ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network PSTN State and local requirements for support of Emergency 911 dialing service by Customer Premises Equipment vary Consult your local telecommunications service provider regarding compliance wi
76. ssion service that uses the D channel of an ISDN line The T and S loops must be on the same physical module Telephony Device Installation Guide 38 Chapter 5 ISDN overview Clock source for ISDN Systems with ISDN interfaces need to synchronize clocking with the ISDN network and any ISDN terminal equipment connected to the network Systems synchronize clocking to the first functionally available network connection If there are excessive errors on the reference network connection the next available network connection is used for clock synchronization The clock synchronization process generates alarm codes and event messages Clock synchronization is supported by the DTM BRI module and FEM The BCM50 derives timing from the network using T reference points loops Terminal equipment on S reference points loops derive timing from the BCM50 system When you configure the network connections to the BCM50 you should take into account the system preferences for selecting loops for synchronization lower numbered loops have preference over higher numbered loops e the loop preference order is 201 202 203 204 etc e the system skips S and analog loops when selecting a network connection for synchronization Systems with only S loops act as timing masters for the attached terminal equipment TE and are not synchronized to the network ISDN TE without access to a network connection BRI lines has limited or no functionality
77. stration Telephones The BCM50 2 0 can communicate using digital telephones Model 7000 7100 7208 7316 7316E 7316E KIMs 7406 cordless telephone Norstar M series telephones ISDN telephones analog telephones and IP telephones and applications With this much flexibility the BCM50 2 0 can provide the type of service you require to be most productive in your business While analog and digital telephones cannot be connected to the BCM50 2 0 system with an IP connection they can make and receive calls to and from other systems through VoIP trunks Calls received through the VoIP trunks to system telephones are received through the integrated interface LAN card or the IP network and are translated within the BCM50 2 0 to voice channels The IP telephones connect to the BCM50 2 0 across an IP network through either a LAN or a WAN From the BCM50 2 0 connection they can then use standard lines or VoIP trunks to communicate to other telephones on other public or private networks The BCM50 2 0 also supports H 323 version 4 and H 323 third party devices through this type of connection Gatekeepers on the network A gatekeeper tracks IP addresses of specified devices and provides routing and optionally authorization for making and accepting calls for these devices A gatekeeper is not required as part of the network to which your BCM50 2 0 system is attached but gatekeepers can be useful on networks with a large number of devices Referr
78. systems only Analog lines CTM8 North American 8 systems only Analog lines global analog trunk module 4 4 GATM4 Analog lines GATM8 Analog lines 4x16 combination MBM 4 also requires a full DS30 channel for the DNs North American systems only Analog lines ADID 4 4 Analog lines ADID 8 8 BRI ISDN lines BRIM S T 4 ISDN loops to a maximum of 8 lines Integrated BRI lines BRIM S T 2 ports replace 4 analog lines on the RJ 21 telephony connector Table 3 MBM station requirements Sheet 1 of 2 Type of extension Type of MBM Number of extensions per MBM Digital extensions DSM16 DSM16 16 Digital extensions DSM32 DSM32 32 Digital extensions 4x16 16 Analog extensions ASM8 8 NN40020 309 Chapter 2 Device description 17 Table 3 MBM station requirements Sheet 2 of 2 Type of extension Type of MBM Number of extensions per MBM Analog extensions GASM8 8 Cordless handsets DECT selected DSM 32 profiles only Digital extensions are for digital or IP telephones You do not need to include IP telephones when you calculate the number of required DSM MBMs Telephony Device Installation Guide 18 Chapter 2 Device description NN40020 309 19 Chapter 3 Installing an analog station media bay module You can connect a a maximum of eight analog telecommunication devices to the analog station media bay modules ASM8 ASM8 and GASM These dev
79. telephone the Web and e mail your business can provide better customer service than ever before IP telephones and VoIP trunks This section describes two similar applications for IP telephony on the BCM50 2 0 system IP telephones and VoIP trunks These applications can be used separately or together as a network voice data solution Refer to the information under the following headings e IP telephones e VoIP trunks IP telephones IP telephones offer the functionality of regular telephones but do not require a hardwire connection to the BCM50 2 0 Instead they must be plugged into an IP network which is connected to the through the integrated interface LAN card on the BCM50 2 0 Calls made from IP telephones through the BCM50 2 0 can pass over VoIP trunks or across Public Switched Telephone Network PSTN lines Nortel provides two types of IP telephones The IP telephones are wired to the IP network using Ethernet in the case of the IP Phone series of telephones or are accessed through your desktop or laptop computer as in the case of the IP Software Phone 2050 VoIP trunks VoIP trunks allow voice signals to travel across IP networks A gateway within the BCM50 2 0 converts the voice signal into IP packets which are then transmitted through the IP network to a gateway on the remote system The device at the other end reassembles the packets into a voice signal H 323 trunks support private networking between BCM50 2 0s
80. th applicable laws and regulations For most installations the following configuration rules should be followed unless local regulations require a modification Note Emergency 911 dialing is only available in North America e All PSTN connections must be over PRI e Inorder for all sets to be reached from a Public Safety Answering Position PSAP the system must be configured for DID access to all sets In order to reduce confusion the dial digits for each set should be configured to correspond to the set extension number NN40020 309 Chapter 5 ISDN overview 35 e The OLI digits for each set should be identical to the DID dialed digits for the set e The routing table should route 911 to a PRI line pool e fattendant notification is required the routing table must be set up for all 911 calls to use a dedicated line which has an appearance on the attendant console e The actual digit string 911 is not hard coded into the system More than one emergency number can be supported If transmission of internal extension numbers is not required or desired then it is recommended that the person in charge of the system maintain a site map or location directory that allows emergency personnel to rapidly locate a BCM50 set given its DID number This list should be kept up to date and readily available IP telephony note Ensure that you do not apply a 911 route to an IP telephone that is off the premises where the PSAP is connect
81. ure 12 2 Use the navigation keys to find the service to modify 3 Press Select NN40020 309 Chapter 7 Registering Nortel 20XX and 11XX IP telephones 53 Figure 12 IP Phones Display buttons Tool icon Services key 2007 1120E 1140E Press the button sequence within 1 5 seconds otherwise the telephone does not enter configuration mode e fManual Cfg DHCP 0 no 1 yes appears on the screen you successfully accessed the configuration mode e If any other message appears disconnect then reconnect the power and try to access the configuration mode again 4 Enter the network parameters as prompted As each parameter prompt appears use the keypad to define values Use the key to enter the period in the IP addresses Press OK to move forward After you have entered all the configuration information the telephone attempts to connect to the system The message Locating Server appears on the display If the connection is successful the message changes to Connecting to Server after about 15 seconds Initialization can take several minutes Do not disturb the telephone during this time When the telephone connects to the server and is ready to use the display shows the time and date As well the six keys at the top of the display are labelled If you experience problems with IP telephone registration refer to the section Troubleshooting IP telephones on page 55 Telephony Device Install
82. usy the Multi Line Hunt feature connects the call to another telephone number in the group BCM50 supports the feature only on point to point network connections T loop Check with your service provider for more information about Multi Line Hunt Any of the ISDN packages will allow you to use sub addressing but your ISDN TE must be equipped to use sub addressing for the feature to work Ordering ISDN BRI service outside Canada or the United States Outside of Canada or the United States order Euro ISDN PRI and or BRI service from your service provider Set the BCM50 equipment to the Euro ISDN protocol Supported ISDN protocols The switch used by your service provider must be running the appropriate protocol software and the correct version of that software to support ISDN PRI and BRI Each protocol is different and supports different services Contact your service provider to make sure that your ISDN connection has the protocol you require NN40020 309 41 Chapter 6 IP telephone overview IP telephony provides the flexibility affordability and expandability of the Internet to the world of voice communications This section includes an overview of the components that make up the BCM50 2 0 IP telephony and Voice over IP VoIP features e TP telephones and VoIP trunks on page 42 e Creating the IP telephony network on page 42 e Key IP telephony concepts on page 46 BCM50 2 0 with VoIP provides several c
83. wever for two sided conversations where one party tries to interrupt the other speaking party it can be annoying In this second situation by the time the voice of the interrupter reaches the interruptee the interruptee has spoken 2 jitter size frames past the intended point of interruption In cases where very large jitter sizes are used some users revert to saying OVER when they wish the other party to speak Possible jitter buffer settings and corresponding voice packet latency delay for the BCM50 2 0 system IP telephones are e None e Small G 711 G 729 0 05 seconds e Medium G 711 G 729 0 09 seconds e Large G 711 G 729 0 15 seconds QoS routing To minimize voice jitter over low bandwidth connections the BCM50 2 0 programming assigns specific DiffServ Marking in the IPv4 header of the data packets sent from IP telephones and from IP trunks The DiffServ Code point DSCP is contained in the second byte of the IPv4 header DSCP is used by the router to determine how the packets will be separated for Per Hop Behavior PHB The DSCP is contained within the DiffServ field which was known as the ToS field in older versions The BCM50 2 0 assigns Expedited Forwarding EF PHB for voice media packets On the BCM50 2 0 these assignments cannot be adjusted NN40020 309 49 Chapter 7 Registering Nortel 20XX and 11XX IP telephones The Nortel IP telephones must register with the system to be able to use the call fe
84. y server and your company s local area network LAN IP Audio Conference Phone 2033 provides audio conferencing The keypad provides many of the set features of the basic Business Series telephones without display or memory buttons The audio conference phone comes with three microphones Installation instructions are provided with the audio conference phone IP Phone 1120 1120E graphical high resolution LCD display backlit with adjustable contrast It also has four user defined feature keys and four soft keys NN40020 309 Chapter 2 Device description 15 The IP Phone 1120 brings voice and data to the desktop by connecting directly to a local area network LAN though an Ethernet connection IP Phone 1140 1140E graphical high resolution LCD display backlit with adjustable contrast It also has six user defined feature keys and four soft keys The IP Phone 1140 brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection P Key Expansion Module KEM 24 programmable keys with labels for IP Phone 2002 or 2004 models maximum of four IP KEMs for one phone ISDN devices Refer to Chapter 5 ISDN overview for information on ISDN devices hardware Table 1 is a matrix of telephony devices and the BCM releases with which they are compatible Table 1 also shows what media bay module MBM is needed to support each device Table 1 Telephony devices release compatibility matrix

BCM50 Telephony Device Installation Guide

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