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IP Office Essential Edition - PARTNER® Version

1. Note This process can take up to 20 minutes depending on the PC Once started system system it is recommended that the process is not interrupted onmary primary Insert the SD card into a reader slot on the Manager computer backup backup Amail Amail Using Manager select File Advanced Recreate IP Office SD Card dynamic dynamic Select IP Office Partner Version This selection will affect how the IP Office temp temp Essential Edition PARTNER Version system operates when defaulted with this card present in its System SD card slot Browse to the card location and click OK 6 Manager starts creating folders on the SD card and copying the required files into those folders 4 4 2 Adding a License File For 1P500 V2 control uits if a licence file called keys txt is found in the SD card folder which the IP Office uses when it boots the IP Office will merge the licenses in that file with its configuration The files should be a plain text file UTF8 containing either e A license name and license key separated bya Teleworker uAuToY 9VvVvevozIgeegwLXL2sAs1Z5 Mobile Worker NvWO iVY5KJpZMNeY89IB1sI 0 QUCDm comma on each line Power User 9IJQW3yuPsbxjGS2XcMal6 J9H8cSeZ9 System Advanced JAWZaw YtK37venXkqM4mDYDIdSMd9 1 uAuToY 9VvVV evozIgeegwLXL2sAs1Z5 NvWO_iVYSKJpZMNeY89IB1sIj0 QUCDm 9IUOW3yuPsbx GS2XcMal6 J9H8cSez9 JAWZaw YtK37vcnXkqM4mDYDIdSMd9_ 1 e A license key on each line 1 Using
2. AVAYA IP Office Essential Edition PARINER Version Installation Manual Issue 1c 09 April 2010 2010 AVAYA All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the tim
3. PACKAGE OF 50 LABELS 8 5 x 11 700415656 1616 BM32 PAPER DESI LABELS PACKAGE OF 50 LABELS A4 700434236 PARTNER Version Installation Manual Page 124 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Telephones 7 8 Licences The following licenses are supported by IP Office Essential Edition PARTNER Version They are entered into the system s configuration and must match the serial number of the system s Avaya SD card in order to be valid e Essential Edition Additional Voicemail Ports IPO LIC R6 ESSNTL EDDITION ADD 2 229423 By default the System SD card provides 2 ports of embedded voicemail This type of license can be used to add additional ports up to the maximum of 6 e SIP Trunk Channels By default the system supports 3 SIP channels These licenses can be added to enable additional channels up to the maximum of 20 e IPO LIC SIP TRNK RFA 1 202967 e IPO LIC SIP TRNK RFA 5 202968 e IPO LIC SIP TRNK RFA 10 202969 e IPO LIC SIP TRNK RFA 20 202970 e Mobility Features By default only 3 users can be configured to use remote forwarding mobile twinning These licenses can be added to enable additional users e IPO LIC MOBILE WORKER RFA 1 195569 e IPO LIC MOBILE WORKER RFA 5 195570 e IPO LIC MOBILE WORKER RFA 20 195572 PARTNER Version Installation Manual Page 125 IP Office Essential Edition Issue 1c 09 April 2010 7 9 Physical Port
4. System shutdown IPO IP500 V2 COMBINATION IPO IP500 V2 COMBINATION CARD ATM 700476013 CARD ATM PARTNER Version Installation Manual Page 105 IP Office Essential Edition Issue 1c 09 April 2010 7 4 Trunk Cards The IP500 base cards can be fitted with an I1P500 daughter cards to support the connection of trunks to the base card Each daughter card is supplied with the stand off pillars required for installation and a label to identify the daughter cards presence on the front of the base card after installation e IP500 Combination cards are pre fitted with a trunk daughter card which cannot be removed or changed for another type of trunk daughter card IP500 Analog Trunk Daughter Card This card allows the base card to support 4 analog loop start trunks e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an 1P500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 e Maximum 3 per IP500 control unit 1P500 PRI U Trunk Daughter Card This card allows the base card to support 1 PRI trunk connections The card is available in single and dual port variants The card can be configured for T1 robbed bit or T1 PRI e Maximum 1 per IP500 control unit PARTNER Version Installation Manual Page 106 IP Office Essential Edition Issue 1c 09 April
5. The Avaya IP Office IP Office Essential Edition PARTNER Version system has the following ports which are classified as follows Port Description Port Classification PRI port PRI ISDN connection NET TNV Operating within the limits of SELV Analog ports Two wire analog trunk TNV3 Power fail ports Two wire analog trunk TNV3 DTE port Async Data connection SELV Analog Telephone Ports Telephone Extension ports TNV2 Digital Telephone Ports Telephone Extension ports SELV WAN port not used WAN connection NET SELV LAN ports 10 100 BaseT attachment to LAN SELV Expansion ports Expansion Module connector SELV Audio port Connector for Music on Hold SELV External Control port Connector for Controlling Ancillary SELV circuits DC Input port Connector for DC input power SELV Interconnection circuits shall be selected to provide continued conformance with the requirements of EN 609050 1992 A3 1995 clause 2 3 for SELV circuits and with the requirements of clause 6 for TNV circuits after connections between equipment 8 6 EMC Directive 889 336 EEC EMC Directive CISPR 22 1993 including A1 A2 AS NZ 3548 1995 ROW e WARNING This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Federal Communications Commission FCC This equipment has been tested and found to comply with the limits for a Class A digital device pursuant t
6. e Center Screw e Center Screw Connect to main building protective ground or ground terminal of Barrier Box Rack Mounting Kit Use LBAWG minimum wire Connect to main building protective ground Use 18AWG minimum wire with a green and yellow sleeve with a green and yellow sleeve i e Right Hand Screw e Right Hand Screw Not used Connect to ground point on Phone module using ground cable supplied with barrier box 1 The following wires must be kept apart that is not routed in the same bundle e Earth leads from the barrier box to the Phone modules e Internal wires for example extension leads going directly to the Phone modules e Wires from external telephone going directly to the barrier boxes IP Office Barrier Boxes SAP Code IP500 Phone Barrier Box 101V 700385495 Use with IP500 Phone external expansion module Includes an RJ45 to RJ11 cable and a functional earth lead Barrier Box Rack Mounting Kit 700293905 PARTNER Version Installation Manual Page 72 IP Office Essential Edition Issue 1c 09 April 2010 Additional Processes Out of Building Telephone Installations COPY 5 7 3 Rack Mounting Barrier Boxes Where more than 3 Phone Barrier Boxes are used they must be rack mounted The Barrier Box Rack Mounting Kit SAP Code 700293905 supports up to 8 Phone Barrier Boxes 1 Unscrew the two screws arranged diagonally at the front of each barrier box and use these same screws to reattach the barrier box to
7. 4 2 Restoring Software from an Optional SD Card These processes copy all files in the folder except the configuration file config cfg and licenses file keys txt The processes take approximately 5 minutes These process do not restore embedded voicemail prompts see Upgrading Card Software e fh IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing This bulletin will contain important information that may not have been included in this manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com h Upgrade Licenses Some upgrades may require entry of upgrade licenses E WARNI NG These processes will cause the IP Office system to be restarted disconnecting any current calls and services in progress Copying Software Files from the Optional SD Card Using IP Office Manager 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Upgrade Binaries e The software files all files in the folder except the configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary fo
8. Bulletin relating to the software release which you are installing This bulletin will contain important information that may not have been included in the manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com Additional Manuals The following additional manuals are available e IP Office Release 6 0 Product Description Covers the features provided by IP Office Essential Edition PARTNER Version e IP Office Essential Edition PARTNER Version Quick nstallation Guide Covers an out of the box installation of a system with analog trunks only and no additional configuration e IP Office Essential Edition PARTNER Version Installation Manual Covers the equipment supported and the installation of that equipment e IP Office Essential Edition PARTNER Version Manager Covers the system programming that can be performed using the IP Office Manager application e IP Office Essential Edition PARTNER Version Phone Based Administration Manual Covers the range of system programming that can performed from extensions 10 and 11 when fitted with 1400 Series phone 1408 and 1416 and ETR phone ETR18D and ETR34D extensions e IP Office Essential Edition PARTNER Version Phone User Guide Covers actions including personal programming that users can do from 1400 Series phone 1408 and 1416 and ETR phone ETR18D and ETR34D extensions Websites e Avaya Support http support avay
9. Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contain
10. For example making one user socket a phone port and another user socket a computer LAN port without requiring any rewiring of the cables in between ET Fid4E z Line Providers Building Structured Metwork Termination Cabling e Traditional I DC Punchdown Wiring Installations Where necessary the far end RJ 45 plug can be stripped from IP Office cables and wired into traditional wiring systems using punch block connectors This type of installation should be performed by an experienced wiring technician e Trunk Connections The majority of IP Office trunk ports use RJ 45 connectors for acceptance of an RJ 45 to RJ 45 cable However connection at the line providers end may require use of a different plug type in order to match the line providers equipment e RJ 11 Phone Connectors Many phones use RJ 11 sockets and are supplied with RJ 11 to RJ11 cables RJ 11 plugs can be inserted into RJ 45 sockets and in many case the connection will work However this is not recommended or supported as the connection lock is not truly positive and may become disconnected An RJ 45 to RJ 11 cable should be used for these connections PARTNER Version Installation Manual Page 18 IP Office Essential Edition Issue 1c 09 April 2010 System Overview Cabling and Cables Standard P Office Cables The following are Avaya standard cables available for use with IP Office systems The maximum length is applicable if the standard Avaya cable is
11. Orientation of the unit must be as shown in the section on 1P500 Wall Mounting 4 The appropriate Avaya wall mounting kits must be used I MPORTANT SAFETY INSTRUCTI ONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool 2 Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning 3 Do not use the telephone to report a gas leak in the vicinity of the leak 4 Use only the power cord and batteries indicated in this manual PARTNER Version Installation Manual Page 26 IP Office Essential Edition Issue 1c 09 April 2010 Installation Requirements Environmental Requirements 2 2 Space Requirements IP Office control units and modules are designed to be installed either in a free standing stack or into a 19 rack system Rack installation requires a rack mounting kit for each control unit and expansion module If being used without any external expansion modules the 1P500 and IP500 V2 control units can be wall mounted using a wall mounting kit e Cable Clearance Clearance must be provided at the front and rear of all modules for cable access and feature key dongle connection All
12. Provides ports for 2 analog phone extensions IPSOOETAS Base Card gt Proves pons or ETE phone tensione IP500 ATM Combination Card Provides ports for 6 1400 Series phone extensions and 4 analog trunks IL Office 500 Daughter Cards da Analog Trunk Daughter Card Supports 4 analog trunks IP500 PRI 1 Trunk Daughter Card a Supports a single PRI T1 trunk connection IP Office 500 External Expansion Modules I1P500 Phone 16 Provides ports for 16 analog phone extensions IP500 Digital Station 16 Provides ports for 16 1400 Series phone extensions Maximum System Capacity Extensions Maximum 1400 Series Phones 3 x DS8 Base Cards 1 x ATM Combination Card and 1 x Digital Station 16 External Expansion Module ETR Phones 3 x ETRE Base Cards Analog Phones E 4 x Phone 8 Base Cards Trunks Visit Trunks Using any combination of 1P500 ATM4 Trunk Daughter cards mounted on the IP500 base cards or up to 2 IP500 ATM Combination Cards 1 x IP500 PRI Trunk Daughter Card mounted on one of the T1 Channels 2a PRI Channels IP500 base cards SIP Trunk Channels 3 Channels are supported without licenses Additional channels must be licensed Notes While base cards can be installed in any slot and daughter cards added to any base card the following should be considered when planning the installation e The first two extensions extensions 10 and 11 provided by slot 1 of the control unit are used as system administrator extensi
13. Using IP Office Manager select File Advanced Format IP Office SD Card 3 Select IP Office A Law IP Office U Law or IP Office Partner Version This selection just sets the card label shown when viewing the card details It does not affect the actual formatting Select the label that matches the files set you will be placing on the card 4 Browse to the card location and click OK 5 The status bar at the bottom of Manager will display the progress of the formatting process 6 When the formatting is complete you can use the Recreate IP Office SD Card command to load the IP Office folders and files onto the card from the Manager PC PARTNER Version Installation Manual Page 82 IP Office Essential Edition Issue 1c 09 April 2010 SD Card Management Creating an IP Office SD Card Recreating an IP Office SD Card This process will create the folder structure on the SD card and copy the necessary firmware files from those installed with Manager onto the SD card This includes the binary files for the IP Office 500v2 system any external expansion modules and phones It also includes the prompt files for embedded voicemail operation This process can be used to upgrade an existing SD card to match the file set installed with Manager For the card to be used in an IP Office 500v2 system System SD slot the card must be Avaya SD Feature Key card The card must be correctly formatted see Format IP Office SD card Note This process can take
14. a reporting tool that provides a wide range of Status information about the current status of an IP Office system Its can report the available resources and components within the system and details of calls in progress Details of the number of alarms are recorded and the time date of the most recent alarms When required for diagnostics escalation SSA is able to take a snap shot image of the IP Office system s status including a copy of its current configuration Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings IP Office Monitor also know as System Monitor is a tool that can show all activity on the IP Office system in great detail As a consequence interpretation of Monitor traces requires a high level of data and telephony protocol knowledge However all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues PARTNER Version Installation Manual Page 32 IP Office Essential Edition Issue 1c 09 April 2010 IP Office Administration Software 3 1 Installing the Admin Applications Requirements The IP Office Administration suite consists of a number of applications for IP Office installers and maintainers e O System Monitor Install e O Manager Install f e O System Status Application Install f e O Previou
15. bir ragga Space Remaining bytes 3 246 696 208 ln 5602dbte1806 bin 7653 S602zbteT806 bin a SGxxiposs j JEg j a301d01b2_3 bin 1648204 301d01p1 bin 160231 I Archive al System a 301d01p2_9_1 bin 1750746 a 302d01b2_3 bin 1646512 Fa i 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed PARTNER Version Installation Manual Page 83 IP Office Essential Edition Issue 1c 09 April 2010 6 4 Backing Up the System SD Card There are two levels of backup that can be performed e Backup the System SD Card Primary Folder The contents of the primary folder on the card can be copied to the backup folder They files can then be restored if necessary Both actions can be performed remotely e Backup the Whole System SD Card The contents of the whole System SD card can be copied to the Optional SD card While this can be done remotely the contents can only be copied back manually using a card reader The backup restore and copy operations will not be performed if the destination card has insufficient space for the files being copied 6 4 1 Backing Up the Primary Folder This process copies the contents of the primary folder on the System SD card over the backup folder Any files with
16. cases the top center cover fixing screw 3mm can be used as an alternative ground connection point A toothed washer should be added to ensure good contact PARTNER Version Installation Manual Page 54 IP Office Essential Edition Issue 1c 09 April 2010 Installation Grounding 4 10 Starting the System 1 With the IP500 V2 control unit shut down or unpowered insert the Avaya System SD card into the System SD slot on the rear of the control unit e Ensure that you have the correct card There are three versions A Law Mu Law and Partner Version e Ensure that the card has the level of software required If necessary the card can be upgraded to match a version of IP Office Manager 2 Apply power to the external expansion module if any The power outlet used must include a switch and the outlet must have a protective earth connection 3 If the customer has a LAN network from which they want to be able to access the IP Office or to route SIP trunks connect a cable from that network to the LAN port 4 Apply power to the control unit The power outlet used must include a switch and the power outlet must have a protective earth connection 5 The control unit will begin loading firmware from the System SD card with which it will upgrade itself and the components installed in the control unit 6 This process takes approximately a minute The end of this process will be indicated by LED1 on each base card flashing every 5 se
17. control unit file was loaded is used all other file operations including embedded voicemail if being used The following apply if the IP500 V2 boots using software other than that in its System SD primary folder e An alarm will be shown in the System Status Application It will also generate an alarm if the card in any slot is not compatible These alarms are also output as SNMP Syslog or email alarms e The IP Office Manager Select IP Office menu will display an fT icon indicating that the IP Office system is running using software other than from the System SD card s primary folder e The configuration can be read but will be read only Attempting to send a configuration to the system will cause the error message Failed to save configuration data Internal error Bypassing the System SD Card Primary Folder The control unit can be forced to bypass the System SD card s primary folder when starting This is done by pressing the Aux button while applying power to the control unit This action may be necessary if following an upgrade of the IP Office system it is determined that a roll back to the previously backed up firmware and configuration is required Using the Aux button should restore system operation using the backup while the installer then restores the contents of the primary folder to a previous release PARTNER Version Installation Manual Page 81 IP Office Essential Edition Issue 1c 09 April 2010 6 2 Creating an I
18. e dB CAUTI ON DS ports on the front of the 1P406 V2 control units must not be used for extensions that are external to the main building The protection device should be installed as per the instructions supplied with the device The ground points on the IP Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROBs 2 RJ45 EQUIPMENT ports are straight through connected to the 2 RJ45 LINE ports This allows existing RJ45 structured cabling using pins 4 and 5 to be used without rewiring for up to two DS connection However each of these ports can be used to connect a second extension using pins 3 and 6 Main Building i Secondary Building Control Units s L L aa ven Pry Digital DS Module li FR da m E Staon Ja uf M Protection Boxes TT Earthed Ducted I Cabling i Approved Ground Point Approved Ground Point R45 1 Not used 1 R45 2 Not used 2 3 Ring Il Optional al Ve 3 4 Ring z 4 P 5 Tip I H 5 E 6 Tip II Optional a 6 7 Not used 7 8 Not used 8 PARTNER Version Installation Manual Page 71 IP Office Essential Edition Issue 1c 09 April 2010 5 7 2 Analog Phone Barrier Box Where analog phone extensions are required in another building additional protective equipment must be used in the form of IP Office Phone Barrier Boxes and
19. fail the EF ports are connected to trunk port 12 7 9 6 ETR Port ETR Enhanced Tip and Ring ports are provided by the ETR 6 base card They can be used for the connection of DTMF analog phone devices and Avaya ETR phones 7 9 7 Expansion Port This type of port is found on the rear of IP 500v2 control units and external expansion modules It is used for connecting the external expansion modules to the parent control unit The connection between these ports should only be done using an Avaya Expansion Interconnect Cable No other cable type should be used Expansion Interconnect Cable The Expansion Interconnect cable is used to link expansion ports between the control unit and external expansion module Ras Ras e Supply One cable is normally supplied with each external expansion module e Part number 1m 3 3 Blue cable 700213457 2m 6 6 Yellow cable 700472871 7 9 8 EXT O P Port The IP Office Essential Edition PARTNER Version control unit is equipped with a EXT O P port The port is marked as EXT O P and is located on the back of the control unit adjacent to the power supply input socket and uses a standard 3 5mm stereo jack plug for connection The port can be used to control up to two external devices such as door entry relay switches The usual application for these switches is to activate relays on door entry systems However as long as the criteria for maximum current voltage and if necessary prote
20. individual card or to shutdown the system in order to allow removal of an SD card If the System SD card is removed licensed features will continue operating for up to 2 hours Page 12 PARTNER Version Installation Manual Issue 1c 09 April 2010 IP Office Essential Edition System Overview SD Cards 1 5 Base Cards The control unit has 4 slots for the insertion of base cards The slots are numbered 1 to 4 from left to right Normally they can be used in any order however if the capacity for a particular type of card is exceeded the card in the rightmost slot will be disabled Each base card includes an integral front panel with ports for cable connections Typically the first 8 ports on the left are for connection of extension devices The 4 ports on the left are used for connection of trunks if a trunk daughter card is added to the base card This card provides 8 DS digital station ports for the connection of Avaya digital phones other than IP phones e The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection e Maximum 3 per control unit e 4400 Series phones 4406D 4412D and 4424D are not supported on this card They are supported on an external expansion module The card is available in two variants supporting either 2 or 8 analog phone ports e The card can be fitted with an 1P500 trunk daughter card which uses the base card ports for trunk connect
21. not remove the risk of damage It merely reduces the chances of damage Main Building Secondary Building CO Analog Lines Analog Phone OS Module Digital Station External Contact Earthed Ducted Approved Ground Point Closure Device I Cabling I e Cables of different types for example trunk lines phone extensions ground and power connections should be kept separate e All cabling between buildings should be enclosed in grounded ducting Ideally this ducting should be buried e A Primary Protection Box must be provided at the point where the cables enter the building This should be three point protection tip ring and ground Typically this would be gas tube protection provided by the local telephone company The ground wire must be thick enough to handle all the lines being affected by indirect strike at the same time DS Phone Extensions ITWLinx towerMAX DS 2 e Connection from the expansion module to the External expansion module DS Supports up to 4 connections phone must be via a surge protector at each end ports only This device was previously and via the primary protection point in each referred to as the Avaya 146E building e The IP Office expansion module and control unit and IROB devices must be connected to the Analog Phone Extensions IP Office Barrier Box protective ground point in their building Ph
22. oO id RS232 DTE Reset Expansion ports for status LEDs Fort switch Expansion Modules IE system SD card slot External LAN Ports l Optional SD card slot music on hold LAN LAN External output switch input WAN LANZ rona essi lt ___ _ _ aA AUDIO 3 5mm Stereo jack socket Used for external music on hold source input AUX If pressed during a restart of the control unit the control unit skip booting from the primary folder on the System SD card If pressed for between 5 and 10 seconds when a system is running the control unit will shutdown for 10 minutes CPU Indicates the status of the control unit e Alternate red green Starting up e Redon No software e Green on Okay e Flashing Red Error Shutdown EXPANSION RJ45 socket Used for direct connection to external expansion modules using the Expansion Interconnect cable supplied with the expansion module EXT O P 3 5mm Stereo jack socket Used for switching external relay systems such as door entry controls The port contains two independent switches controlled by the IP Office INPUT AC power input port LAN RJ45 socket With the WAN port forms a managed layer 3 Ethernet switch The ports are full duplex 10 100Mbps auto sensing MDI crossover ports Optional SD Used for the Optional SD card The LED is used in the same way as for the System SD see below RESET This switch is used to restart the IP Office optionally erasing the configuration and
23. of DVDs In addition they can be downloaded from the IP Office section of the Avaya support web site http support avaya com PARTNER Version Installation Manual Page 9 IP Office Essential Edition Issue 1c 09 April 2010 1 2 Features Summary The following features are supported e Up to 48 extensions port Extension types can be a mix of analog digital and ETR e Analog DTMF phones are supported Due to the wide range of such phones it is the installers responsibility to validate the operation of any specific analog phone with the IP Office system before installing them on a customer system e IP Office digital station DS extension ports support Avaya 1400 Series phones e IP Office ETR extension ports support Avaya PARTNER ETR phones e Up to 56 lines using a combination of analog T1 PRI and SIP trunks e Up to 12 analog trunks e Up to 24 channels using a single PRI trunk connection e Up to 20 SIP channels using SIP trunks 3 channels are supported without licenses additional channels require the addition of licenses e Key System Functionality e The first two buttons on phones are fixed as intercom buttons for internal call functions e For systems with analog trunks by default the first 5 analog trunks are assigned to line buttons Additional lines including non analog can be assigned by the system maintainer e Buttons not assigned as intercom or line buttons can be set to other functions by the system maintainer
24. on the System SD card to the primary folder on the card and restart the IP Office system Copy all the files on the System SD card to the Optional SD card Upgrade Binaries Copy software files in the primary folder on the Optional SD card to the primary folder on the System SD card and then restart the IP Office system Upgrade Configuration Copy the configuration file in the primary 5 seconds folder on the Optional SD card to the primary folder on the System SD card and then restart the IP Office system Upload System Files Upload a set of IP Office software and embedded voicemail prompts to the System SD card View Files View the folders and files on the control unit memory cards The actions below can be performed on cards in a SD card reader on a PC running IP Office Manager Reformat a card for IP Office usage without removing the Feature Key serial number e fT This process will erase all existing files on the card m Ol Recreate Create the folder structure on a memory card and copy a set of IP Office software files into those folders n PARTNER Version Installation Manual Page 79 IP Office Essential Edition Issue 1c 09 April 2010 Card Specification Non Avaya cards can be used in the Optional SD slot as long as they match or exceed the standard below Note This task requires a PC with an SD card read write drive attached and IP Office Manager IP Office Essential Edition P
25. ports e 2 Analog Extension ports e 4 Analog Trunk ports e 10 VCM channels e Maximum per I P500 V2 Control Unit 2 e 1P500 Daughter Card Support 1 The trunk daughter card is pre installed and cannot be replaced with another card type Port LEDs Phrase IP500 Analog Ports Provides DS ports for digital e Green On Phone detected stations e LED1 is used for base card status Digit Station Ports 1 to 6 Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Extensions Ports 7 to 8 Supports ICLID modes DTMFA DTMFC DTMFD FSK No status LEDs are used for analog phone extensions and UK20 REN 2 1 for external bell device Off Hook current 25MA Ring Voltage 40V Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors During power failure extension port 8 is connected to the analog trunk port 12 DTMF ICLID Busy tone detection e Green on Card fitted Over voltage and lightning protection e Green flashing Trunk in use DTMF and LD dialing e LED 9 is used for daughter card status Adjustable echo cancellation default 16ms Selectable to Off 8 16 32 64 and 128 milliseconds e Red On Error e Red Slow Flash Initializing e Red Flash every 5 seconds Card okay e Red Fast Flash
26. primary folder on the System SD card In addition to control unit and module software this will include phone software files Following the reboot the phone will upgrade using those files if necessary 6 Select Upgrade The system password for each system will be requested Enter it and click OK The next steps depend on the upgrade options selected Do not cancel or close the upgrade wizard while these processes are running PARTNER Version Installation Manual Page 67 IP Office Essential Edition Issue 1c 09 April 2010 7 Following the upgrade check that the upgrade wizard now shows that the selected units and modules have upgraded It may be necessary to select Refresh to update the information in the upgrade wizard display PARTNER Version Installation Manual Page 68 IP Office Essential Edition Issue 1c 09 April 2010 Additional Processes Upgrading the IP Office Software 5 6 2 Using an SD Card In addition to using the traditional IP Office Upgrade Wizard 1P500 V2 control units can be upgraded by loading the required set of firmware files onto the System SD card and rebooting the system e fT IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the IP Office software release which you are installing This bulletin will contain important information that may not have been included in this manual IP Office Technical Bulletins are available from the Avaya support websit
27. series phones e IP500 Analog Phone 2 Phone 8 Base Cards Maximum 4 Each card supports 2 or 8 analog phones e IP500 ETR6 Base Card Maximum 3 Each card supports up to 6 ETR phones only 2 ETR34 or ETR34D phones e 1P500 Trunk Daughter Cards The IP500 base cards can be fitted with an 1P500 trunk daughter card in order to support trunk connections e 1P500 Analog Trunk Card Maximum 4 This card provides 4 analog trunk connections e IP500 PRI Trunk Card Maximum 1 This card provides a single PRI T1 trunk connection e IP500 ATM Combination Cards Maximum 2 This card is a pre paired base and daughter card It provides 6 digital station ports 2 analog phone ports 10 VCM channels and 4 analog trunk ports The trunk daughter card cannot be removed or replaced with another type e VCM channels are required for support of SIP trunks This is the only type of card that provides VCM channels for IP Office Essential Edition PARTNER Version e IP500 External Expansion Module One external expansion module can be added e IP500 Phone 16 Expansion Module This type of external module adds support for 16 additional analog phone extensions e IP500 Digital Station 16 Expansion Module This type of external module adds support for 16 additional ports for 1400 Series phones e Power Cord The external expansion modules include an external power supply unit but do not include a mains power cord An 1EC60320 C13 type earthed powe
28. support 1 PRI trunk connections The card is available in single and dual port variants The card can be configured for T1 robbed bit or T1 PRI e Maximum 1 per IP500 control unit PARTNER Version Installation Manual Page 15 IP Office Essential Edition Issue 1c 09 April 2010 1 7 External Expansion Module An external expansion module can be used to add extra ports to the system Only one external expansion unit is supported e The external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit Each module uses an external power supply unit supplied with the module A locale specific power cord for the PSU must be ordered separately Both types of module use an EC60320 C13 type earthed power cord e IP500 Digital Station 16 Module Provides an additional 16 DS ports for 1400 Series phones e I1P500 Phone 16 Module Provides an additional 16 PHONE ports for analog phones PARTNER Version Installation Manual Page 16 IP Office Essential Edition Issue 1c 09 April 2010 System Overview External Expansion Module 1 8 Supported Phones The following phones are supported on IP Office Essential Edition PARTNER Version systems Telephones Port Intercom Programmable Total Display Handsfre Aux Port User Type Button Buttons Buttons e System Prog With ae lights without lights ACS Refreshed
29. that the Key has not been correctly entered e Status This field shows the status of the license e Unknown is shown for newly entered licenses until the configuration is sent to the phone system and then reloaded again e Valid is shown if the license key matches the SD card serial number e Invalid is shown if the license key does not match the SD card serial number e Dormant is shown if the license key is valid but is conditional on another license that is not present e Obsolete is shown if the license key is valid but the license is no longer used by the version of software installed in the phone system e Quantity Information field not editable This field indicates how many items are enabled by the license The meaning of this will vary depending on the feature being licensed e Expiry Date Information field not editable Some licenses have an expiry date This field will indicate that date PARTNER Version Installation Manual Page 61 IP Office Essential Edition Issue 1c 09 April 2010 5 2 Changing Passwords h WARNI NG Password Change Required New IP Office Essential Edition PARTNER Version systems use default security settings These settings must be changed to make the system secure As a minimum you should change the default Remote Administrator Password if IP Office Manager IP Office Essential Edition PARTNER Version is to be attached Failure to do so will render the IP Office Essential Edition PARTNE
30. the amount of data to be copied for example it will be longer if embedded voicemail is being used by the IP Office system to take messages Using IP Office Manager 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Copy System Card e The contents of the System SD card will be copied to the Optional SD card This process at least 90 minutes and can take much longer Using the System Status Application 1 Start System Status and access the IP Office s status output 2 1n the navigation panel select System 3 Select Memory Cards 4 Select System Card 5 At the bottom of the screen select Copy System Card e The contents of the System SD card will be copied to the Optional SD card This process at least 90 minutes and can take much longer Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 2400 4600 5400 5600 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to system administration functions on the phone 1 Select Features Phone User System Admin 2 Enter your IP Office user login code 3 From the menu select Memory Card 4 Select Copy e The contents of the Sys
31. the rack mounting strip 2 Each barrier box is supplied with a solid green ground wire connected to its functional ground screw Remove and discard this wire Connect a green yellow ground wire to the protective earth screw in the center of the Point on the back of the Barrier Box RJ45 R11 3 The rack mounting strip has threaded M4 earthing pillars Connect the other end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with green and yellow sleeve connect one of the earthing pillars to the buildings protective earth 5 Using 14AWG wire with green and yellow sleeve connect the other earthing pillar to the Phone module 6 Ensure that the following wires are not routed together in the same bundle e Earth lead from the barrier box to the Phone module e Internal wires e g wires going directly to the Phone module e Wires from external telephone going directly to the barrier boxes PARTNER Version Installation Manual Page 73 IP Office Essential Edition Issue 1c 09 April 2010 5 8 Using the External Output Port All the IP Office control units are equipped with a EXT O P port The port is marked as EXT O P and is located on the back of the control unit adjacent to the power supply input socket The port can be used to control up to two external devices such as door entry relay switches The usual application for these switches
32. to the protective ground point in the rack This kit must be used when more than 3 barrier boxes are in use and supports a maximum of 16 barrier boxes for a single external expansion module PARTNER Version Installation Manual Page 114 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Mounting Kits 7 7 Telephones The following phones are supported on IP Office Essential Edition PARTNER Version systems Telephones Port Intercom Programmable Total Display Handsfre Aux Port User Type Button Buttons Buttons e System Prog With ina lights without lights ACS Refreshed Series ACS Euro Series Phones 1400 Series Phones 1403 1403S DS Ww 1408 DS 6 os 2 1 e Analog Phones Any analog phones to be used with the system should be tested and validated by the installer before use Notes 1 ETR34 phones are limited to 2 per P500 ETR6 base card and a maximum of 4 per system 2 The ETR phones support attachment of an additional analog phone via the ETR phones Aux socket Such analog phones operate with the same extension number as the ETR extension to which they are attached 3 The 1416 can be used with DBM32 button modules to provide additional programmable buttons Up to 3 DBM32 button modules can attached to a 1416 4 The 3910 and 3920 are single handset DECT systems The handset base station attaches to an analog port PARTNER Version Installation Manual Page 115 IP Office
33. trunk connections must be connected to a functional earth fh WARNING Within areas of high lightning risk any module using analog trunk connections must be connected to a protective ground and to surge protection equipment 7 9 2 Audio Port This port is found on the rear of the control unit It is used for the input of an external music on hold sound source Note that if the IP Office has loaded an internal music on hold sound file any input from this socket is ignored The port is a 3 5mm stereo jack socket suitable for use with the most standard audio leads and connection to the headphone output socket of most audio systems The use of a headphone socket allows simple volume adjustment Connection via a Line Out socket may require additional equipment in order to adjust the volume level es Common Common Left Audio In Left Channel Right Audio In Right Channel e Input impedance 10k channel Maximum a c signal 200mV rms 7 9 3 DC I P Port Found on all IP Office control units and expansion modules Used for connection from the external power supply unit supplied with the control unit or module e No other type of power supply unit should be used with the module or module unless specifically indicated by Avaya e Power cords must not be attached to the building surface or run through walls ceilings floors and similar openings 7 9 4 DS Ports These ports are used for connection from an RJ
34. up to 20 minutes depending on the PC Once started fsystem system it is recommended that the process is not interrupted DIC primary Insert the SD card into a reader slot on the Manager computer backup backup vmall mail Using Manager select File Advanced Recreate IP Office SD Card dynamic dynamic Select IP Office Partner Version This selection will affect how the IP Office temp temp Essential Edition PARTNER Version system operates when defaulted with this card present in its System SD card slot Browse to the card location and click OK 6 Manager starts creating folders on the SD card and copying the required files into those folders 6 3 Viewing the Card Contents Using IP Office Manager you can view the folders and files on the System SD card and the Optional SD card You can then use various commands to upload and download files to and from the cards UA Avaya IP Office R6 Manager Embedded File Management OffLine 6 0 11025 Administrator File Edit View Help Ela ko Hame 14xx_R1 bin El System SD ia eri SE Date Modifed 10 11 2009 15 55 36 a 15xx_R1 bin a 2410 REBIN Size bytes 175 272 a E LYMAIL fan 2420_R6 BIN di Attributes ci PRIMARY aa 4607 dbte _82 bin 768993 M Readony 7 Hidden fan 4602dbte1_82 bin a 4602sbte1_82 bin fa 5410_RE BIM LA Optional SD 5420 RE BIN FEF Total Space Used bytes 705 921 024 a BOT bte1810
35. 0 System Overview Emergency and Power Failure Ports 1 11 Out of Building Connections The following are the only supported scenarios in which wired extensions and devices outside the main building can be connected to the IP Office Essential Edition PARTNER Version system In these scenarios additional protection in the form of protective grounding and surge protectors must be fitted h The fitting of additional protection does not remove the risk of damage It merely reduces the chances of damage Main Building Control Unit secondary Building CO Analog Lines Phone Module r DS Module Digital Analog Station Phone External Contact Closure Device Earthed Ducted I Cabling I Approved Ground Point Cabling Requirements e Cables of different types for example trunk lines extensions ground and power connections should be kept separate e All cabling between building should be enclosed in grounded ducting Ideally this ducting should be buried e A Primary Protection Box must be provided at the point where the cables enter the building This should be three point protection tip ring and ground Typically this would be gas tube protection provided by the local telephone company The ground wire must be thick enough to handle all the lines being affected by indirect strike at the same time DS Phone Extensions ITWLinx towerMAX DS 2 e Connection from the expansio
36. 137 Feature keys 12 Features PARTNER 10 Fixed buttons 120 G Ground symbols 54 Grounding control units 54 H Hazard Symbols 136 I Installation 40 rack mounting 50 wall mounting 48 Installer 40 IP Office base cards 8 combination cards 8 control unit 8 installation 40 system 8 IP Office Operation in Canada 139 USA 139 IP500 Reset Button 75 IP500 Installation Admin Applications 33 Card 45 Check CardLED 56 Connect Manager 35 Start Manager 36 Tools 40 Page 141 Issue 1c 09 April 2010 IP500 Installation Unpacking 42 K Knowledge base 41 L LAN 129 Licenses 12 61 Lightening protection 21 70 136 Line appearance 116 M Manager Upgrade Software 66 Memory card Removal 78 Message waiting indicator 116 Module trunk interface 137 Mounting clearances 48 50 rack 50 wall 48 50 N New Configuration 44 O Out of Building Connections 70 Out of building connection 21 P PARTNER features 10 Parts required 40 Password default 62 system 62 Phone POT Port 130 1403 116 1408 117 1416 118 3920 123 addons 124 analog 23 analog barrier box 23 connectors 18 DECT 123 DS 22 ETR18D 120 ETR34D 122 ETR6D 119 IROB 22 supported 17 115 wireless 123 Phone POT Port 130 Port analog 126 audio 126 BRI 126 Cable requirement 132 DC I P 126 DCII P 127 digital 99 Door 74 DS 110 126 DTE Settings 132 expansion 126 PARTNER Version Installation Manual IP Office Esse
37. 1c 09 April 2010 System Component Details Base Cards 7 3 3 ETR6 Card This card is used to add 6 ETR phone extension ports to an 1P500 V2 control unit This card is only supported by IP500 V2 systems running in Partner Version mode It also includes 2 analog extension ports which are for emergency use only when the card is fitted with an analog trunk daughter card A further 4 RJ45 ports 9 to 12 are provided for trunk connections when an IP500 trunk daughter card is fitted to this card e Supports ETR and analog phones e Maximum per I P500 Control Unit 3 e IP500 Daughter Card Support 1 The I1P500 BRI trunk daughter card is not supported Features Port LEDs ETR Extensions Ports 1 to 6 Each ETR phone can be used for an ETR or analog phone No status LED are used for ETR ports Support for ETR 34D phone is limited to a maximum of 2 e LED1 is used for base card status per ETR6 card and 4 in total e REN 1 Red On Error e DTMF dialing only Red Slow Flash Initializing e Message waiting indication 51V stepped Red Flash every 5 seconds Card okay e ICLID mode Bellcore 202 Red Fast Flash System shutdown If fitted with an 1P500 Trunk Daughter card during No status LEDs are used for analog phone extensions power failure both these ports are connected to analog trunk port 12 Supports ICLID modes DTMFA DTMFC DTMFD FSK and UK20 REN 2 1 for external bell device Off Hook current 25MA Ring Volt
38. 2 Upgrading the SD Card LocallY 90 6 5 3 Upgrading Using an Optional SD Card 91 6 6 Removing SD GardS iascra E 92 6 6 1 Card ShUICOWN icarcsol ana 92 61672 Catd Sia parece iaia 93 6 6 3 System ShUtdOoWN i 93 7 System Component Details TI CG ONTON aca ana 96 Tee OD GAN sf E a ako eadananenetens 98 Dd ASC CIOS ie snai 99 T2 1 Analog PANONE srt 101 7 322 Digital Stato aiis 102 Too ETRO Cardia aa 103 7 3 4 ATM Combination Card cccccccccsssseseeeeeeeeeees 105 T4 nk a dS uni 106 7 4 1 Analog Trunk Card 107 TA2 PRCTUNK Gans e na a 108 7 5 Expansion MOdUIES i 109 19 1 DIGI Al Station sengi lola 110 7 52 PRONE Modules 112 FO MOUNINO ils asili zac 114 7 6 1 IP500 Wall Mounting Kit 114 7 6 2 IP500 Rack Mounting Kit 114 7 6 3 Barrier Box Rack Mounting Kit 114 7 7 TElEephones i 115 TIA FAQ esr 116 Te WOOO a a a 117 1341410 E E E 118 ILA ETROETROD oro e a E NEE 119 PNE PATE HR ISD airline 120 ALO ETRS VETRI 4D aiani 122 TEETE E AEEA E EE E E E E T EEA 123 189920 123 7A OP NONE Add ONSiinii nica 124 PON ICCICC Seenen aE 125 Page 3 Issue 1c 09 April 2010 FO PMYSICAM Polso 126 LOFHANALOG Portaaze iene tance tarli 127 79 2 Audo POM ee li ALI a 127 POS DE AUP PON caan 127 Fos dB Se gc a ee eT 127 AOb5btbrobi iii 128 L9 60 EbR POla
39. 2010 System Component Details Trunk Cards 7 4 1 Analog Trunk Card This card can be added to an IP500 base card to provide that card with support for 4 loop start analog trunks e Ports Channels 4 Loop start analog trunk ports Connections via the host I1P500 base card e DTMF ICLID Busy tone detection e Over voltage and lightning protection may still require additional protection equipment see Lightning Protection Out of Building Connections e DTMF and LD dialing e Adjustable echo cancellation default 16ms Selectable to Off 8 16 32 64 and 128 milliseconds e Power Failure Port Regardless of the 1P500 card hosting it during power failure pins 4 and 5 of port 12 are connected to pins 7 and 8 In addition when fitted to an 1P500 Analog Phone 8 base card during power failure extension port 8 is connected to the analog trunk port 12 e Maximum 3 410 1112 Daughter Card Ports 9 12 The LEDs for ports 9 to 12 of the IP500 base card are used as follows e Green on Card fitted e Green flashing Trunk in use e LED 9 is used for daughter card status LIE ILE e Red On Error e Red Slow Flash Initializing e Red Flash every 5 seconds Card okay e Red Fast Flash System shutdown IPO 500 Trnk Anlg 4 Uni IP Office 500 Trunk Card Analog 4 Universal 700417405 PARTNER Version Installation Manual Page 107 IP Office Essential Edition Issue 1c 09 April 2010 7 4 2 PRI Trunk Cards This
40. 28 IP Office Essential Edition Issue 1c 09 April 2010 Installation Requirements Space Requirements 2 2 3 Wall Mounting IP500 and IP500 V2 control units can be wall mounted if not using any external expansion modules An 1P500 wall mounting kit is required in addition to suitable wall fixings e IP500 Wall Mounting Kit SAP Code 700430150 This kit must be used when wall mounting an 1P500 or IP500 V2 control unit Additional 4 5mm fixings suitable for the wall type are required A clearance of 500mm around the control unit is required TOP m 64 5mm o E g45mm I BOTTOM PARTNER Version Installation Manual Page 29 IP Office Essential Edition Issue 1c 09 April 2010 2 2 4 Rack Space Requirements All IP Office control units and external expansion modules can be rack mounted into standard 19 rack systems Each unit requires a 2U slot space within the rack Rack mounting requires an 1P500 rack mounting kit for each control unit and external expansion module Where IP Office systems are being rack mounted the effect of conditions within the rack cabinet must be considered For example the rack temperature may be above the room temperature and airflow within the rack will be restricted The environmental requirements for the individual IP Office units are still applicable inside the rack cabinet IP500 Rack Mounting Kit Po x10 e IP500 Rack Mounting Kit SAP 700429202 This kit contains all the compon
41. 45 structured cabling system to digital station phones supported by the IP Office Essential Edition PARTNER Version Though the RJ 11 to RJ 11 cables supplied with most DS phones can be plugged directly into RJ45 ports including those on IP Office Essential Edition PARTNER Version modules this is not recommend as the connection lock is not positive and may become disconnected DS ports on Digital Station V2 expansion modules can be connected to out of building extensions If this is the case connection must be made via suitable protective devices at each end and via each building primary protection In addition the Digital Station module must be connected to a protective ground DS ports on IP 500v2 control units must not be connected to out of building extensions Structured Cabling Line Cord This is an RJ45 to RJ 11 cable suitable for connection from a structured cabling system RJ45 port to a DS phone It can also be used for two wire analog phone extensions PARTNER Version Installation Manual Page 127 IP Office Essential Edition Issue 1c 09 April 2010 4 Meters 3 2 Feet Se I Not used R45 l G d Not used Not used Signal 1 Signal 2 Not used Q uh WN Not used 8 Not used Part number 700047871 7 9 5 EF Port These ports are found on the ETR6 base card They are analog trunk ports that are only useable when the card is fitted with an 1P500 ATM4 trunk daughter card When in power
42. 9 ATM combination 13 99 digital station 13 99 ETR 13 99 BM32 extension 17 115 118 124 Bulletin technical 40 41 C Cable 8 9 way DTE 18 Access Requirements 27 Clearance Requirements 27 LAN 18 maximum distances 18 RJ45 22 standard IP Office 18 Cabling 21 Lightening Protection 70 Capacity 96 Card analog phone 99 101 analog trunk 15 106 base 8 13 99 combination 8 13 99 105 daughter 8 15 102 106 digital station 13 99 102 DS 99 ETR6 13 99 103 PRI 15 106 SD 8 trunk 8 15 106 Card SD content 98 optional 12 98 removal 12 Conference parties 96 Configuration Create New 44 Connection grounding 54 out of building 21 Connections Out of Building 70 Connector phone 18 RJ11 18 Control unit 96 grounding 54 Copy SD Card 86 Create Configuration 44 PARTNER Version Installation Manual IP Office Essential Edition Index D Daughter cards analog trunk 15 106 107 PRI trunk 108 PRI U trunk 15 106 trunk 15 106 DCI I P Port 127 DECT 41 Default password 62 Digital station card 102 Documentation 41 DS IROB 71 Phone 71 E Earthing 24 50 EMC Cautions Canadian Department of Communications 138 EMC Caution for China 138 Federal Communications Commission 138 Envirmental Requirements 26 Environmental requirements 50 Equipment protective 54 Expansion Module 8 109 connections 110 digital station 16 109 110 external 16 109 phone 16 109 112 EXT O P Port 74 External module 16 109 F FCC Rules
43. ARTNER Version software installed i Only this method should be used for formatting an Avaya SD card Using IP Office IP Office Essential Edition PARTNER Version Manager ensures that special files required for IP Office Essential Edition PARTNER Version operation are created and that the Feature Key information is retained Az A WARNING All File Will Be Erased he Note that this action will erase any existing files and folders on the card Once a card has been formatted the folders and files required for IP Office Essential Edition PARTNER Version operation can be loaded onto the card from the Manager PC using the Recreate IP Office SD Card command 1 Insert the SD card into a reader slot on the Manager computer 2 From Manager main menu select File Advanced Format IP Office SD Card 3 Select IP Office Partner Version This selection just sets the card label shown when viewing the card details It does not affect the actual formatting Select the label that matches the files set you will be placing on the card 4 Browse to the card location and click OK 5 The status bar at the bottom of Manager displays the progress of the formatting process 6 When the formatting is complete you can use the Recreate I P Office SD Card command to load the IP Office folders and files onto the card from the Manager PC Format rules SDHC minimum 4GB FAT32 format Single partition SDHC class2 FAT32 SPI amp SD bus SD Card Fold
44. DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User PARTNER Version Installation Manual IP Office Essential Edition License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key loca
45. Essential Edition Issue 1c 09 April 2010 7 7 1 1403 Connects via DS port Programmable Buttons w 3 bottom two are fixed as Intercom Intere Interc Line Headset Socket Hands free Speaker Microphone of ul Message Waiting Lamp ff Display 2 x 24 backlit Supported Add Ons None Upgradeable Firmware nf 4 K SPEAKER 3 HEADSET MUTE s ila VOLUME UP x AE CONTACTS E MESSAGE wf amp HOLD A G40 TRANSFER WF VOLUME DOWN x CALL LOG 4 CE DROP SLJ repbiaL EEC CONFERENCE X MENU Name Description Programmable The first two of them are fixed as Intercom The remainder can be programmed by the system Buttons administrator as either line appearance buttons or feature buttons Press the A button to access the Avaya menu Press the A button twice to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings select the display language view network information and log out Press Drop to drop the active call While on a conference call press Drop to drop the last person added to the conference call Press or on the volume button while active on the handset or speaker to adjust the volume To adjust the volume of the ringer press or on the volume button while the handset and speaker are inactive Press Mute to mute a call in progress To take a call off mute press Mute again Press Speaker to use the speakerphone To take a call off speakerphone lift the h
46. File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Upgrade Configuration e The configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately a few seconds e When the process has been completed the IP Office system will be restarted Copying a Configuration File from the Optional SD Card Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 2400 4600 5400 5600 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to system administration functions on the phone 1 Select Features Phone User System Admin 2 Enter your IP Office user login code 3 From the menu select Memory Card 4 Select Upgrade Config e The configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately a few seconds e When the process has been completed the IP Office system will be restarted PARTNER Version Installation Manual Page 87 IP Office Essential Edition Issue 1c 09 April 2010 6 4
47. IP Office system the current configuration running in the IP Office system s RAM memory is copied to the primary folder on the System SD card e Following a restart the software in the primary folder is loaded by the IP500 V2 control unit and if necessary by the external expansion modules and phones e Following a restart if present the configuration file in the primary folder is loaded by the OP500 V2 control unit If no file is present the system will generate a default configuration file e Once each day approximately between 00 00 and 00 30 the IP Office will copy the current configuration running in its RAM memory to the primary folder on the card e Configuration changes made using IP Office Manager are first written to the copy of the configuration file on the card and then merged with the configuration running in the IP Office system s RAM memory e The write lock setting on cards in the System SD card slot is ignored e Optional SD Card A card does not have to be present in this slot for normal IP Office operation The slot can be used for various maintenance actions e Acard with an updated IP Office software or configuration can be inserted and those files then transferred to the System SD card in order to upgrade the IP Office system e The full contents of the System SD card can be copied to the Optional SD card while the IP Office system is running e The write lock setting on cards in the Optional SD card slot is ho
48. NSION port 1 on the control unit E g ooo mieyeleye Periitatale mama shalt rie raletalatalate i gl Oadadae 27 agag gaan otaeae poo Cadadad alu elerale tele et a Bagobab ad p0c0 0b0 999900 ad PARTNER Version Installation Manual Page 53 IP Office Essential Edition Issue 1c 09 April 2010 4 9 Grounding Use of ground connections reduces the likelihood of problems in most telephony and data systems This is especially important in buildings where multiple items of equipment are interconnected using long cable runs for example phone and data networks All IP Office control units and external expansion modules must be connected to a functional ground Where the unit is connected to a power outlet using a power cord with an earth lead the power outlet must be connected to a protective earth In some cases such as ground start trunks in addition to being a protective measure this is a functional requirement for the equipment to operate In other cases it may be a locale regulatory requirement and or a necessary protective step for example areas of high lightning risk dB WARNI NG During installation do not assume that ground points are correctly connected to ground Test ground points before relying on them to ground connected equipment e Additional protective equipment In addition to grounding additional protective equipment will be required in the following situations e On any Digital Station or Pho
49. P Office SD Card The processes below can be applied to Avaya IP Office SD cards They can also be applied to non Avaya SD cards for use in a system s Optional SD card slot The card must be the following format For the System SD slot only Avaya SD cards with a Feature Key should be used Note This task requires a PC with an SD card read write drive attached and IP Office Manager IP Office Essential Edition PARTNER Version software installed i Only this method should be used for formatting an Avaya SD card Using IP Office IP Office Essential Edition PARTNER Version Manager ensures that special files required for IP Office Essential Edition PARTNER Version operation are created and that the Feature Key information is retained UVA Ab WARNING All File Will Be Erased Note that this action will erase any existing files and folders on the card Once a card has been formatted the folders and files required for IP Office Essential Edition PARTNER Version operation can be loaded onto the card from the Manager PC using the Recreate IP Office SD Card command 1l Insert the SD card into a reader slot on the Manager computer 2 From Manager main menu select File Advanced Format IP Office SD Card 3 Select IP Office Partner Version This selection just sets the card label shown when viewing the card details It does not affect the actual formatting Select the label that matches the files set you will be placing on the car
50. P Office Technical Bulletin relating to the IP Office software release which you are installing This bulletin will contain important information that may not have been included in this manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com h Upgrade Licenses Some upgrades may require entry of upgrade licenses e Ty WARNING These processes will cause the IP Office system to be restarted disconnecting any current calls and services in progress There are a number of ways in which this can be done Method Description Location Software Embedded Files Voicemail Prompts Using Manager Using IP Office Manager the contents of the card are Local or uf nf compared to the files that Manager has available and Remote are upgraded if necessary System SD Card In this method the System SD card is shut down and Upgrade removed from the control unit The card s contents are upgraded using IP Office Manager Upgrade from This method uses an SD card loaded with the required Optional SD Card version of IP Office software The card is inserted into the control unit and then Manager System Status or a system phone is used to transfer the software to the System SD card PARTNER Version Installation Manual Page 89 IP Office Essential Edition Issue 1c 09 April 2010 6 5 1 Upgrading Remotely Using Manager This process will copy all system files not present or of a different version c
51. P500 Rack Mounting Kit All 700429202 Expansion modules include an external power supply unit PSU and an appropriate interconnect cable They do not include a locale specific power cord for the external PSU or any phone extension cables PARTNER Version Installation Manual Page 113 IP Office Essential Edition Issue 1c 09 April 2010 7 6 Mounting Kits The following mounting kits are available for use with IP Office systems 7 6 1 IP500 Wall Mounting Kit IP500 and IP500 V2 control units can be wall mounted if not using any external expansion modules An 1P500 wall mounting kit is required in addition to suitable wall fixings e IP500 Wall Mounting Kit SAP Code 700430150 This kit must be used when wall mounting an 1P500 or IP500 V2 control unit Additional 4 5mm fixings suitable for the wall type are required A clearance of 500mm around the control unit is required e IP500 Rack Mounting Kit SAP 700429202 This kit contains all the components required for the rack mounting of a single IP500 V2 control unit 1P500 control unit or 1P500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets Barrier Box Rack Mounting Kit SAP 700293905 Barrier boxes must be used for out of building analog phone extensions This bracket allows up to 8 IP Office barrier boxes to be rack mounted and simplifies the number of connections
52. R Version system potentially unsecured Remote administration password This password controls remote or local access to the IP Office Essential Edition PARTNER Version system to make administrative changes to the overall set up such as changes to the configuration or equipment The administration password can only be changed by an administrator Change administrator password 1 From the Manager home page select Change Remote Administration Password A log in dialog is displayed 2 Provide login detail and enter Administrator case sensitive as your password The change dialog is displayed 3 Make required changes and click OK System Password The system password is used to authorize overriding night service and other settings such as call barring from extension 10 or 11 If a system password is set you must enter the system password before you can alter selected settings Once IP Office Essential Edition PARTNER Version is installed the responsibility for setting or altering this password rests with the customer Set or change system password using Manager 1 Click the hot link Change System Settings 2 ln the System Parameters box change system password Field accepts digits only PARTNER Version Installation Manual Page 62 IP Office Essential Edition Issue 1c 09 April 2010 Additional Processes Changing Passwords 5 3 Switching Off an IP Office System IP Office can be shut down in order to perform maintenance
53. Series ACS Euro Series Phones 1400 Series Phones 1403 1403S DS Ww 1408 DS 6 os 2 1 e Analog Phones Any analog phones to be used with the system should be tested and validated by the installer before use Notes 1 ETR34 phones are limited to 2 per P500 ETR6 base card and a maximum of 4 per system 2 The ETR phones support attachment of an additional analog phone via the ETR phones Aux socket Such analog phones operate with the same extension number as the ETR extension to which they are attached 3 The 1416 can be used with DBM32 button modules to provide additional programmable buttons Up to 3 DBM32 button modules can attached to a 1416 4 The 3910 and 3920 are single handset DECT systems The handset base station attaches to an analog port PARTNER Version Installation Manual Page 17 IP Office Essential Edition Issue 1c 09 April 2010 1 9 Cabling and Cables The system is designed primarily for use within an RJ45 structured cabling system using CAT3 unshielded twisted pair UTP cabling and RJ 45 sockets A structured cabling system is one where cables are run from a central RJ 45 patch panel in the communications data room to individual RJ 45 sockets at user s desk All wires in each cable between the patch panel and the desk socket are connected straight through This arrangement allows devices connected at the patch panel to be swapped to match the type of device that needs to be connected at the user socket
54. The shut down can be either indefinite or for a set period of time after which the IP Office will automatically reboot During the shut down process the current configuration in the control unit RAM memory is copied to the control units non volatile memory The SD memory card can be shutdown and restarted separately from the system dB WARNING When shutdown the system cannot be used to make or receive any calls This is not a polite shutdown any users calls and services in operation will be stopped System Shutdown Using Manager 1 Using IP Office Manager select File Advanced System Shutdown 2 Using the Select IP Office menu select the system to be shutdown by activating its checkbox 3 You will be prompted for log in details 4 Select the shutdown mode If Indefinite is used the system can only be restarted by having its power switched off and then on again If a Timed shutdown is selected the IP Office will reboot after the set time has elapsed System Shutdown Using System Status 1 Start System Status and access the status output of IP Office 2 In the navigation panel select System 3 At the bottom of the screen select Shutdown System 4 Select the time duration for the shutdown or indefinite System Shutdown Using a System Phone This process can be used by any user configured as a System Phone user and using a 1400 Series phone The user s Login Code is used to restrict access to system administration functions on t
55. Version Installation Manual Page 56 IP Office Essential Edition Issue 1c 09 April 2010 Installation Checking the LEDs 4 12 Connecting Phones Connect any analog phones to the Phone ports Ensure that those connected to power failure ports are clearly labeled as such Connect any Avaya digital phones to the appropriate DS ports When the 1P500 V2 control unit is started after loading its own firmware and the firmware for its external expansion modules it will upload the appropriate firmware to the digital phones Avaya H323 phones do not need to be connected at this stage They will go through a firmware upgrade process when connected to an 1P500 V2 system that is already running Refer to the IP Office H323 IP Phone Installation Manual PARTNER Version Installation Manual Page 57 IP Office Essential Edition Issue 1c 09 April 2010 Chapter 5 Additional Processes PARTNER Version Installation Manual n Page 59 IP Office Essential Editio Issue 1c 09 April 2010 5 Additional Processes This section covers the following additional installation processes e Switching Off an IP Office System e Rebooting an IP Office System e Memory Card Removal e Upgrading the IP Office Software e Out of Building Extensions e Using the External Output Port e Reset Button Usage e AUX Button Usage PARTNER Version Installation Manual Page 60 IP Office Essential Edition Issue 1c 09 April 2010 Additional Processes 5 1 Adding Lice
56. a card reader copy the file into the system primary folder on the System SD memory card PARTNER Version Installation Manual Page 43 IP Office Essential Edition Issue 1c 09 April 2010 4 4 3 Adding a Pre Built Configuration File IP Office Manager can be used to create an IP Office configuration file For IP500 V2 control units such a pre created IP Office configuration file can be placed on the System SD card That file will then be used when the IP Office system is started 1 Using IP Office create an offline configuration that matches the customer requirements and the equipment that will be installed in the IP Office 2 Rename the configuration file config cfg 3 Using a card reader copy the file into the system primary folder on the System SD memory card 4 4 3 1 Creating a Configuration File IP Office Manager can be used to create a new configuration without connecting to an IP Office system During the process you can specify the locale of the system what type of trunk cards it uses and what type of control unit and expansion modules to include This allows the creation of a configuration prior to installation of system For 1P500 V2 control units the configuration file can be placed onto the System SD card before it is installed into the system For other IP Office control units the configuration can be uploaded using Manager after initial installation of the system e The configuration created must match the physic
57. a com Contains documentation and other support materials for Avaya products including IP Office Copies of the IP Office CD images are available from this site and updated core software bin files e Avaya IP Office Knowledge Base http marketingtools avaya com knowledgebase Access to an on line regularly updated version of the IP Office Knowledge Base PARTNER Version Installation Manual Page 7 IP Office Essential Edition Issue 1c 09 April 2010 1 1 System Components The following are typical components of an IP Office Essential Edition PARTNER Version system e IP Office I P500 V2 Control Unit The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic The control unit includes 4 slots for optional base cards to support trunk and phone extension ports e DP ava a System SD Card This card is used to hold system files and provide voicemail The card has a unique serial number which is is used to validate license keys entered into the system s configuration The card is mandatory for correct system operation e Power Cord The control unit is not supplied with a power cord An 1EC60320 C13 type earthed power cord is required e IP500 Base Cards The IP500 control unit has slots for up to 4 1P500 base cards These can be used to add analog ETR and digital phone extension ports e IP500 Digital Station 8 Base Card Maximum 3 Each card supports up to 8 1400
58. able Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply module The PSU has an integral power cord for connection to the module s DC I P socket A locale specific 1EC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be rack mounted in a 19 rack system using the optional I1P500 Rack Mounting Kit Dimensions Width 445mm 17 5 Depth 245mm 9 7 Height 71mm 2 8 Weight Unboxed 3 5Kg 7 8lbos Boxed 4 8Kg 10 8lbs PARTNER Version Installation Manual Page 110 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Expansion Modules IPO 500 Digital Station Connections co RI 3 20 21 22 23 24 25 26 27 28 23 30 IT DA 25 30 PEERED PERE GEE OP RENEE E HUNAUUUN peeps wats tals is te h h tats tals is te h h wets tests te h h tats tats ts 3 1 ee eE A eE EA EXPANSION 5 0 4 MAX DIGITAL STATION Y2 1 54 PHONE ve Por iI DC I P DC power input port Used for connection of the power lead from an Avaya earthed 60W external power supply unit supplied with the expansion module A locale specific 1EC60320 C13 power cord for the external PSU is required but is not supplied with the module DS RJ45 socket Digital Station port Used for connection of IP Office supported DS phones If connect
59. address to use can be selected if necessary This allows SSA to be run on a PC that is already running an SSI connection to the IP Office for the IP Office Customer Call Reporter application e User Name Password Enter a user name and password that has been provided for SSA usage The defaults match those used for adminsitration access using IP Office Manager e Auto Reconnect If selected SSA will attempt to reconnect using the same settings if connection to the IP Office is lost 3 Enter the required details for the IP Office and click Logon PARTNER Version Installation Manual Page 37 IP Office Essential Edition Issue 1c 09 April 2010 3 5 Starting Monitor a IP Office Monitor also know as System Monitor is a tool that can show all activity on the IP Office system in great detail As a consequence interpretation of Monitor traces requires a high level of data and telephony protocol knowledge However all IP Office installers and maintainers must understand how to run Monitor when necessary as Avaya may request copies of Monitor traces to resolve support issues 4 Requirements e O IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed e O LAN Cable 1 Select Start Programs IP Office Monitor 2 1f System Monitor has been run before it will attempt to connect with the system which it monitored previously If otherwise or you want to monitor a different system use t
60. age 40V Intended for connection to two wire analog phones the ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors Depends on the type of trunk daughter card fitted The LED use depends daughter card type fitted ETRE can be fitted with either a Analog Trunk card or PRI e LED 9 is used for daughter card status Trunk card Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Trunk Daughter Card e Green on Card fitted e Green flashing Trunk in use PRI Trunk Daughter Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor PARTNER Version Installation Manual Page 103 IP Office Essential Edition Issue 1c 09 April 2010 IPO 1P500 V2 EXTN CARD ETR6 IPO IP500 V2 EXTN CARD ETR6 700476039 PARTNER Version Installation Manual Page 104 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Base Cards 7 3 4 ATM Combination Card This card is used to add a combination of ports to an 1P500 V2 control unit Not supported by IP500 control units e Supports e 6 Digital Station
61. age 108 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Trunk Cards 7 5 Expansion Modules An external expansion module can be used to add extra ports to the system Only one external expansion unit is supported e The external expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit Each module uses an external power supply unit supplied with the module A locale specific power cord for the PSU must be ordered separately Both types of module use an EC60320 C13 type earthed power cord e IP500 Digital Station 16 Module Provides an additional 16 DS ports for 1400 Series phones e IP500 Phone 16 Module Provides an additional 16 PHONE ports for analog phones PARTNER Version Installation Manual Page 109 IP Office Essential Edition Issue 1c 09 April 2010 7 5 1 Digital Station IPO 500 Digital Station modules can be used to add additional DS ports to an IP Office system The module is available in 16 and 30 port variants referred to as the IP500 Digital Station 16 and IP500 Digital Station 30 respectively Supported on All IP Office control units except Small Office Edition Locales Supported in all IP Office locales Software Level IP Office core software level 2 1 31 minimum Bin file nadcpV2 bin I ncluded Power supply unit see below and Expansion Interconnect c
62. aintenance and diagnostics under Avaya guidance They can also be used for connection of RS232 serial terminal adaptor equipment to the IP Office control unit The cable required depends on the IP Office control unit This cable is a Straight through DB9 female to DB9 male serial cable n day day i i g D Type Flug D Type Socket IF Office DITE Port 2 Meterzit 57 Feet IP Office 9 Way RS232 PC Terminal DTE Port Adaptor Receive data Transmit Data RTS Request To Send CTS Clear To Send DSR Data Set Ready Ground DCD Data Carrier Detect DTR Data Terminal Ready RI Ring Indicator O A e UU WD OI NNU O A e AOAO ONNU PARTNER Version Installation Manual Page 132 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Physical Ports PARTNER Version Installation Manual Page 133 IP Office Essential Edition Issue 1c 09 April 2010 Chapter 8 Safety Statements PARTNER Version Installation Manual n Page 135 IP Office Essential Editio Issue 1c 09 April 2010 8 Safety Statements Avaya 1P500 Office equipment is intended to be installed by Service Personnel and it is the responsibility of the Service Personnel to ensure that all subsidiary interconnected equipment is wired correctly and also meet the safety requirements of 1EC60950 or UL60950 where applicable CE The CE mark affixed to this equipment means that the module complies w
63. al equipment in the IP Office system onto which the configuration will be loaded Doing otherwise may cause the IP Office system to reset and experience other problems e The configuration creation tool includes all control units external expansion modules and trunk cards supported by IP Office Release 6 It is you responsibility to confirm what IP Office equipment is supported in your locale 1 Start IP Office Manager with no configuration loaded into Manager 2 Click on Create an Offline Configuration in the simplified view La Avaya IP Office R Manager File Edit View Help Offline Configuration Creation Please speci System Parameters Which type of P Office Units would you like to deploy PARTNER Configuration w System Units Locale United States US English a 1 IP Soo v2 gl FE see Extension Number Length None wi Expansion Modules Select Extension and Daughter Cards 1 None Slot EztensioneYCH Trunk Dig Sta 8 v PRITUNI Phone E v E N one Combo DSE P24 CM10 w ATM4UNI Hone None 3 Select the type of configuration that you want to create When completed click OK 4 Manager will create and load the configuration Edit the configuration to match the customer requirements 5 When completed select File Save Configuration As PARTNER Version Installation Manual Page 44 IP Office Essential Edition Issue 1c 09 April 2010 Installation SD Card Preparation 4 5 IP500 Card Insta
64. al phones not including IP phones A further 4 RJ45 ports are provided for trunk connections when an 1P500 trunk card is fitted to this card e Supports Provides 8 DS ports for digital stations supported except 4406D 4412D and 4424D e Maximum per IP500 Control Unit 3 e IP500 Daughter Card Support 1 Digit Station Ports 1 to 8 Phrase I1P500 Analog Ports Provides DS ports for digital e Green On Phone detected stations e LED1 is used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Optional Trunk Card Ports 9 to 12 12 on the base card for its trunk connections e IP500 Analog Trunk Card Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Trunk Daughter Card e Green on Card fitted e Green flashing Trunk in use PRI Trunk Daughter Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System e P500 PRI Trunk Card Monitor IPO 500 Extn Card Dgtl Sta 8 IP Office 500 Extension Card Digital Station 8 700417330 PARTNER Version Installation Manual Page 102 IP Office Essential Edition Issue
65. allShield Wizard Custom Setup Select the program features you want installed Click on an icon in the list below to change how a Feature is installed System Monitor Feature Description Feature Key Server Manager System Status Application Monitors the status of the system This feature will be installed on local hard drive This feature and all subPfeatures will be installed on local hard drive 7 Thisfeature will be installed when required This feature will not be available 8 Ensure that at minimum System Monitor and Manager are selected Click Next gt 9 Click Install 10 Installation of Windows Net2 components may be required If dialogs for this appear follow the prompts to install Net 11 If requested reboot the PC PARTNER Version Installation Manual Page 34 IP Office Essential Edition Issue 1c 09 April 2010 IP Office Administration Software Installing the Admin Applications 3 2 Installer PC Connection This section covers connecting your installation PC directly to the IP Office control unit If the control unit is powered up while attached to a network with a DHCP server it will request and use an IP address from the network Requirements e O IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed e O LAN Cable Direct Connection to a Defaulted IP Office Control Unit 1 The default address for an IP Office control unit LAN p
66. an Avaya earthed 60W external power supply unit supplied with the expansion module A locale specific 1EC60320 C13 power cord for the external PSU is required but is not supplied with the module DTE 9 Way D Type socket For Avaya use only EXPANSION RJ45 Socket Used for direct connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module PHONE RJ45 socket Used for connection of analog phones Intended for two wire analog phones For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors If connected to an out of building extension the connection must be made via additional P Office Barrier Boxes in addition to the buildings primary protection The module must also be connected to a protective ground Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections All expansion modules are supplied with a base software level and should be upgraded to match the core software of the control unit in the IP Office system IPO 500 Phone 16 Ports 700449507 30 Ports All 700426224 1EC60320 C13 Power Cord CEE7 7 Europe 700289762 BS1363 United Kingdom 700289747 NEMA5 15P America 700289770 I
67. an be used by a user configured as a System Phone user and using a 1400 1600 2400 4600 5400 5600 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to system administration functions on the phone 1 Select Features Phone User System Admin 2 Enter your IP Office user login code 3 From the menu select Memory Card 4 Select Upgrade Binaries e The software files all files in the folder except the configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately 5 minutes e When the process has been completed the IP Office system will be restarted PARTNER Version Installation Manual Page 91 IP Office Essential Edition Issue 1c 09 April 2010 6 6 Removing SD Cards dB SD Card Removal SD cards should never be removed while being used Though the SD card slot LEDs indicate when data is being written to an SD card lack of flashing LED is not a sufficient safeguard The IP Office Manager provides methods to shutdown and restart an individual card or to shutdown the system in order to allow removal of an SD card If the System SD card is removed licensed features will continue operating for up to 2 hours The following processes can be used with SD cards installed in 1P500 V2 control units and also with Compact Flash memory cards insta
68. andset PARTNER Version Installation Manual Page 116 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Telephones 7 7 2 1408 This type of phone can be used for user programming When used as extension 10 or 11 it can also be used for system programming Connects via DS port Programmable Buttons w 8 bottom two are fixed as Intercom Headset Socket wf Hands free Speaker Microphone of ul Message Waiting Lamp w Display 3 x 24 backlit Supported Add Ons None Upgradeable Firmware i Fixed Function Keys 4 K SPEAKER J 9 HEADSET MUTE vi sila VOLUME UP J BH CONTACTS E MESSAGE W BF HOLD A GO TRANSFER WF VOLUME DOWN z EE CALL LOG G prop HJ REDIAL CEE CONFERENCE Wf MENU Name Description eer ra i first two of them are fixed as Intercom The remainder can be programmed by the system Buttons administrator as either line appearance buttons or feature buttons Avaya Menu Press the A button to access the Avaya menu Press the A button twice to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings select the display language view network information and log out Hold Press Hold to put the active call on hold S O Press Drop to drop the active call While on a conference call press Drop to drop the last person added to the conference call Press or on the volume button while active on the handset or speaker to adjust the volume To adjus
69. at no other machinery or equipment needs to be moved first 3 4 5 6 0 Check that it is not an excessively dusty atmosphere 7 0 Check that the area is unlikely to suffer rapid changes in temperature and humidity 8 O Check for the proximity of strong magnetic fields sources of radio frequency and other electrical interference 9 0 Check there are no corrosive chemicals or gasses 10 0 Check there is no excessive vibration or potential of excessive vibration especially of any mounting surface 11 0 Check that where telephones are installed in another building that the appropriate protectors and protective grounds are fitted see Out of Building Telephone Installation 12 0 Check there is suitable lighting for installation system programming and future maintenance 13 0 Check that there is sufficient working space for installation and future maintenance 14 0 Ensure that likely activities near the system will not cause any problems e g access to and maintenance of any other equipment in the area 15 0 Where ventilation holes are present on any of the IP Office units those holes should not be covered or blocked 16 0 The surface must be flat horizontal for free standing or rack mounted installations Wall Mounting In additional to the requirements above the following are applicable to IP Office units that support wall mounting 1 Units must only be mounted onto permanent wall surfaces 2 The surface must be vertical and flat 3
70. card can be added to an IP500 base card to provide that card with support for PRI trunks The card is available in single port or dual port variants however on the single port variant is supported for IP Office Essential Edition PARTNER Version e Ports Channels One port supporting the following PRI line types On dual port cards both ports will be the same line type The line type selection can be changed using IP Office Manager e T1 robbed bit 24B channels per port e T1 PRI 23B D channels per port e Physical trunk connection is via ports 9 of the host 1P500 base card e Port 11 can be used as test points for connection of test and monitoring equipment for the adjacent port e Maximum 1 910 1112 Daughter Card Ports 9 12 The LEDs for ports 9 to 12 of the IP500 base card are used as follows 3 iu e Off No trunk present e Green on Trunk present e Green flashing Trunk in use e Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end e Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor e LED 9 is used for daughter card status e Red On Error e Red Slow Flash Initializing e Red Flash every 5 seconds Card okay e Red Fast Flash System shutdown IPO 500 TRNK PRI 1 UNI IP Office 500 Trunk Card Primary Rate 1 Universal 700417439 PARTNER Version Installation Manual P
71. ce systems operates when defaulted with this card present in its System SD card slot 5 Browse to the card location and click OK 6 Manager will start creating folders on the SD card and copying the required files into those folders This process will take approximately 15 minutes Do not remove the SD card during the process Wait until the Manager status bar at the bottom shows a Ready message 7 Insert the card into the control unit s Optional SD card slot 8 Use one of the processes below to copy the software from the Optional SD card to the System SD card Each of those processes will cause the IP Office system to be restarted Copying Software Files from the Optional SD Card Using IP Office Manager 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Upgrade Binaries e The software files all files in the folder except the configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately 5 minutes e When the process has been completed the IP Office system will be restarted Copying Software Files from the Optional SD Card Using a System Phone This process c
72. cess takes approximately 6 minutes e Vhen the process has been completed the IP Office system will be restarted Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 2400 4600 5400 5600 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to system administration functions on the phone 1 Select Features Phone User System Admin 2 Enter your IP Office user login code 3 From the menu select Memory Card 4 Select System Restore e The contents of the backup folder on the System SD card will be copied to the primary folder The process takes approximately 6 minutes e Vhen the process has been completed the IP Office system will be restarted PARTNER Version Installation Manual Page 85 IP Office Essential Edition Issue 1c 09 April 2010 6 4 3 Backing Up to the Optional Card This process copies all files on the System SD card to the Optional SD card It includes the primary and backup folders and the embedded voicemall files including message files Any matching files and folders on the Optional SD card are overwritten The process is a simple copy Any files already copied that change while the process are not recopied Any new files added for example voicemail messages while the process is running may not be copied This process takes at least 90 minutes and may take much longer depending on
73. conds LED9 on each base card fitted with a trunk daughter card will also flash every 5 seconds 7 The control unit will then begin upgrading the external expansion modules This will be indicated by the red center LED on each module flashing red The process is completed when the LED changes to steady green 8 I1f a configuration file is already present on the System SD card it is loaded by the IP Office If not the IP Office creates a default configuration based on the components as follow e If the control unit has been connected to a LAN with a DHCP server the unit will requests a DHCP address for itself Otherwise it will use the default IP address 192 168 42 1 255 255 255 0 e Extensions will be assigned numbers starting from 10 9 It should be possible now to use IP Office Manager to access the configuration of the IP Office The LEDs on the rear of the control unit go through the following sequence during a normal start up Note that the times are approximately only System SD Optional SD If present On the front of the control unit LED1 on any IP500 base cards fitted is used as follows LED9 is also used for any trunk daughter cards fitted LED Finished LED1 LED9 PARTNER Version Installation Manual Page 55 IP Office Essential Edition Issue 1c 09 April 2010 4 11 Checking the LEDs Control Unit LEDs LED Description Optional SD Off Card shutdown e Red flashing Card initializing or shutt
74. ction are met the switches can be used for other applications PARTNER Version Installation Manual Page 128 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Physical Ports The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then open the two switches within the port Door relay switches can be controlled in IP Office Essential Edition PARTNER Version by Contact Closure 1 Feature 41 and Contact Closure 2 Feature 42 buttons that can be programmed onto phones using Manager or handset TUI entries e CAUTION In installations where this port is connected to a device external to the building connection must be via a towerMAX SCL 8 Surge Protector and a protective ground connection must be provided on the IP Office control unit The towerMAX range of devices are supplied by ITWLinx http www itwlinx com a 2 Switch 1 EXT O P n art 3 Emm Stereo 2 Switch 2 42 Jack Plug 3 0 Volts Ground Chassis N A Li I e Switching Capacity 0 7A e Maximum Voltage 55V d c e On state resistance 0 7 ohms e Short circuit current 1A e Reverse circuit current capacity 1 4A e Ensure that pins 1 and 2 are always at a positive voltage with respect to pin 3 3 5mm stereo audio jack plugs are frequently sold as pre wired sealed modules It may be necessary to use a multi meter to determine the wiring connections from an available plug Typical
75. d 4 Browse to the card location and click OK 5 The status bar at the bottom of Manager displays the progress of the formatting process 6 When the formatting is complete you can use the Recreate IP Office SD Card command to load the IP Office folders and files onto the card from the Manager PC Format rules SDHC minimum 4GB FAT32 format Single partition SDHC class2 FAT32 SPI amp SD bus e fh WARNING Avaya supplied SD cards should not be formatted using any other method than the format commands within IP Office Manager and IP Office System Status Application Formatting the cards using any other method will remove the feature key used for IP Office licensing from the card Creating a Card on a Local PC These processes can be run on an SD card inserted in a card reader on the IP Office Manager PC That card can then be used in the System SD card slot of a new system or in the Optional SD card slot of an existing system to upgrade that system Formatting an SD Card Avaya SD cards should only be formatted using the format options provided within IP Office applications h WARNI NG All File Will Be Erased Note that this action will erase any existing files and folders on the card Once a card has been formatted the folders and files required for IP Office operation can be loaded onto the card from the Manager PC using the Recreate IP Office SD Card command 1 Insert the SD card into a reader slot on the Manager computer 2
76. e http support avaya com e l Upgrade Licenses Some upgrades may require entry of upgrade licenses E WARNI NG These processes will cause the IP Office system to be restarted disconnecting any current calls and services in progress There are a number of ways in which this can be done Method Description Location Software Embedded Files Voicemail Prompts Using Manager Using IP Office Manager the contents of the card are Local or wf nf compared to the files that Manager has available and Remote are upgraded if necessary System SD Card In this method the System SD card is shut down and Upgrade removed from the control unit The card s contents are upgraded using IP Office Manager Upgrade from This method uses an SD card loaded with the required Optional SD Card version of IP Office software The card is inserted into the control unit and then Manager System Status or a system phone is used to transfer the software to the System SD card PARTNER Version Installation Manual Page 69 IP Office Essential Edition Issue 1c 09 April 2010 5 7 Out of Building Telephone Installations COPY The following are the only supported scenarios in which wired extensions and devices outside the main building can be connected to the IP Office system In these scenarios additional protection in the form of protective grounding and surge protectors must be fitted dB WARNING The fitting of additional protection does
77. e Card 2 0 1P500 Trunk Daughter Card 3 0 3 Stand Off Pillars These are supplied with the trunk daughter card Tools Required 1 0 5mm Flat blade screwdriver 2 0 Anti static wrist strap and ground point Procedure Installing an I P500 Trunk Daughter Card 1 Check that correct cards have been supplied 2 Ensure that you are wearing an anti static wrist strap connected to a suitable ground point 3 On the base card identify the position of 3 holes for the plastic pillars for the 1P500 card These are along the same edge as the card connector 4 Fit the stand off pillars to the 1P500 base card 5 If there is a clip on metal shield over the connector block on the base card remove it 6 Using minimal force and checking that the pins are correctly located push the IP500 trunk card onto its connector block and the stand off pillars 7 Check that the card connector has snapped into position 8 Using the washers and screws provided secure the metal stand off pillars to the base card 9 A set of labels are supplied with the trunk daughter card Fit the appropriate label to the front of the base card PARTNER Version Installation Manual Page 46 IP Office Essential Edition Issue 1c 09 April 2010 Installation IP500 Card Installation 4 5 2 IP500 Card Insertion Having prepared each IP500 base card by adding a trunk daughter card if required the base card can be inserted into the control unit e Ty Warn
78. e O Cable sleeve matching local regulator requirements for ground wires Typically green for a functional ground and green yellow for a protective ground e O If wall mounting additional 4 5mm diameter fixtures and fittings suitable for the wall type e O Cable ties and labels for tidying and identifying cables e PC Requirements 1 0 Windows PC with IP Office Admin suite installed and RJ 45 Ethernet LAN port 2 0 SD Card reader PARTNER Version Installation Manual Page 40 IP Office Essential Edition Issue 1c 09 April 2010 Installation Tools and Parts Required 4 2 Read the Documentation Ensure that you have read this manual in full before starting installation Also include the installation documentation for any other equipment and applications being installed as part of the IP Office Essential Edition PARTNER Version system e l IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical Bulletin relating to the software release which you are installing This bulletin will contain important information that may not have been included in the manual IP Office Technical Bulletins are available from the Avaya support website http support avaya com Other Documentation e IP Office Release 6 0 Product Description Covers the features provided by IP Office Essential Edition PARTNER Version e IP Office Essential Edition PARTNER Version Quick Installation Guide Covers an out of the box
79. e and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING
80. e base station connects to an ETR port Coverage area depends on building construction and environmental conditions This phone is no longer available from Avaya and has been superseded by the 3920 7 7 8 3920 The Avaya 3920 is a single station DECT phone wireless telephone The base station connects to an ETR port Coverage area depends on building construction and environmental conditions The bottom 8 buttons are used as 2 fixed intercom buttons and 6 line or programmable buttons Fixed Function Keys J speaker BD HEADSET MUTE X aa VOLUME UP x IMM CONTACTS X E MESSAGE f 1 HOLD A U TRANSFER X wW VOLUME DOWN xC CALL LOG Ct TALK h BH REDIAL CEC CONFERENCE X MENU PARTNER Version Installation Manual Page 123 Issue 1c 09 April 2010 IP Office Essential Edition 7 7 9 Phone Add Ons The 1416 phone supports button modules which provided the phone with additional programmable buttons Oo N I a a a z e Only two DBM32 units can be connected in a chain from a single 1416 e Up to three 1416 telephones with BM32s are supported ie 6 BM32s Item Part number BM32 BUTTON MODULE 700415573 Accessories 1600 SERIES BM32 CABLE REPLACEMENT 700415581 1600 SERIES BM32 BOND BRIDGE REPLACEMENT 700415599 1616 BM32 PLASTIC LABEL COVERS 20 REPLACEMENT 700415672 1600 SERIES BM32 FLIP STAND REPLACEMENT 700432800 Paper Labels 1616 BM32 PAPER DESI LABELS
81. e equipment PARTNER Version Installation Manual Page 42 IP Office Essential Edition Issue 1c 09 April 2010 Installation Unpacking 4 4 SD Card Preparation IP500 V2 control units are supplied with no installed firmware or configuration When first powered up the control unit will load and install the necessary firmware from the System SD card installed in it It will then create a default configuration matching the cards installed in the control unit and external expansion module attached to it You can perform a number of additional actions prior to installing the System SD card in order to pre configure the IP Office system e Upgrade the Card Firmware e Adda License File e Adda Configuration File Additional actions that can be performed on SD cards are detailed in the SD Card Management section 4 4 1 Upgrade the Card Firmware This process will create the folder structure on the SD card and copy the necessary firmware files from those installed with Manager onto the SD card This includes the binary files for the IP Office 500v2 system any external expansion modules and phones It also includes the prompt files for embedded voicemail operation This process can be used to upgrade an existing SD card to match the file set installed with Manager For the card to be used in an IP Office 500v2 system System SD slot the card must be Avaya SD Feature Key card The card must be correctly formatted see Format IP Office SD card
82. each unit The kit includes e Arack mounting bracket and screws for attachment of the bracket to the unit e Nuts and bolts for rack attachment e Brackets and cable ties for cable tidying As indicated in the diagram following the rack mounting bracket can be used in several positions on the unit Environmental Requirements In addition to the existing environmental requirements the following additional factors must be considered when rack mounting a unit 1 Rack Positioning Ensure compliance with the rack manufacturers safety instructions For example check that the rack legs have been lowered and fixing brackets have been used to stop toppling 2 Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature Tma specified by the manufacturer e Operating Temperature 0 C 32 F to 40 C 104 F e Operating Humidity 10 to 95 non condensing 3 Reduced Air Flow Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised Proper ventilation must be maintained The side ventilation slots on the IP Office 500 control unit should not be covered or blocked 4 Mechanical Loading Mounting of
83. ed control units are not shown Avaya IP Office R UpgradeWiz 6 0 10 C Program Files AvayaWP Office Manager f Eo Name IP Address Type Version Licensed Available Status 00E 007013050 _ 00E007019050 192 168 42 1 IP 406 D5 3 2 B 3 Unlicensed 3 2 5 DDI_Conf406v2 441 P406DS DIGITAL SOx6 Select Directory Refresh Eng_Unit Select All Units Eng Uniti 192 168 46 1 IFP 406 DS Deselect All Units Pi DIG DCPx16 F DIG DCP E Select PBX and its modules F DIG DCPs16 Deselect PBS and its modules DIG DCP 16 Upgrade Unit Eroadcast Address Backup system files 2 The current version of each IP Office bin file held in the control units memory is shown That is regardless of whether that bin file is currently being used by any module in the system 3 In the Available column Manager indicates the versions of software it has available Where Manager detects that it has a higher version available the tick box next to that row is automatically selected 4 For those modules which you want to upgrade tick the check box 5 The following additional options are available and recommended e Validate Do not unselect this option e Backup System Files If selected before upgrading to the new software the current files in the System SD cards primary folder will be copied to its backup folder e Upload System Files If selected the full set of software files that Manager has is copied to the
84. ed in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Page 2 Issue 1c 09 April 2010 Contents 1 System Overview 1 1 System COMPONENTS 1 2 Features SUMMAFY 1 3 System Capacity Planning RuleS 1 4 SD Cards Lo Bastards lecito 6 TUNKGardshkarrni nia 1 7 External Expansion Module 1 8 Supported PRONes sleale 1 9 Cabling and Cables i 1 10 Emergency and Power Failure Por s 1 11 Out of Building COnnections tieI DShones e lilla 1 11 2 Analog Phone Barrier BOXx 1 11 3 Rack Mounting Barrier Boxes 2 I
85. ed through a reboot of the IP Office system The Optional SD card can contain a similar set of folders These are used as an additional backup or they can be used as the source for upgrading the contents of the System SD card PARTNER Version Installation Manual Page 80 IP Office Essential Edition Issue 1c 09 April 2010 SD Card Management 6 1 Booting from the SD Cards System SD Optional SD When being powered up the 1P500 V2 control unit look for valid ip500V2 bin file to load in the following order system _ fsystem primary primary a backup 1 System SD card primary folder 2 System SD card backup folder I jAvmail 3 Optional SD card primary folder dynamic O dynamic temp i temp Feature Key 4 Optional SD card backup folder e If no file is found the control unit will fallback to making BOOTP requests to the network IP Office Manager can respond the BOOTP request Once an ip500v2 bin file is found the IP Office control unit will load that firmware and then continue its startup as follows e The folder from which the control unit file was loaded is used to load further firmware files for the the external expansion modules and if necessary phones e The folder from which the control unit file was loaded is used for the configuration file If no configuration file is already present in that folder a default configuration file is created and placed into that folder e The card from which the
86. ed to an out of building extension the connection must be made via additional IROB barrier devices in addition to the buildings primary protection The module must also be connected to a protective ground DTE 9 Way D Type socket For Avaya use only EXPANSION RJ45 Socket Used for direct connection to an Expansion port on an IP Office control unit using the Expansion Interconnect cable supplied with the module Protective Ground point Use of a protective ground is required for all installations see Grounding Earthing Where the module is connected to analog extensions in another building an IP Office Phone Barrier Box V2 101V is required at both ends see Lightning Protection Out of Building Connections All expansion modules are supplied with a base software level and should be upgraded to match the core software of the control unit in the IP Office system All IPO 500 Digital Station 16 Ports 700449499 30 Ports 700426216 1EC60320 C13 Power Cord CEE7 7 Europe 700289762 CX A ei BS1363 United Kingdom 700289747 NEMA5 15P America 700289770 1P500 Rack Mounting Kit All 700429202 Expansion modules include an external power supply unit PSU and an appropriate interconnect cable They do not include a locale specific power cord for the external PSU or any phone extension cables IP Office Essential Edition Issue 1c 09 April 2010 7 5 2 Phone Module I1P500 Phone modules can be used to add additional PHONE po
87. ents required for the rack mounting of a single IP500 V2 control unit 1P500 control unit or 1P500 external expansion module This includes screws for fixing of the brackets to the module bolts for securing the module in the rack and cable tidy brackets e Barrier Box Rack Mounting Kit SAP 700293905 Barrier boxes must be used for out of building analog phone extensions This bracket allows up to 8 IP Office barrier boxes to be rack mounted and simplifies the number of connections to the protective ground point in the rack This kit must be used when more than 3 barrier boxes are in use and supports a maximum of 16 barrier boxes for a single external expansion module PARTNER Version Installation Manual Page 30 IP Office Essential Edition Issue 1c 09 April 2010 Chapter 3 IP Office Administration Software Page 31 IP Office Essential Edition Issue 1c 09 April 2010 3 IP Office Administration Software In order to install an IP Office system you must be familiar with using the following IP Office applications They must be available on your installation PC Application Description a IP Office Manager is used to access all parts of the IP Office configuration Different levels of access can be defined to control which parts of the configuration Manager user can view and alter Manager is also used to upgrade the software files used by an IP Office system System The IP Office System Status application SSA is
88. er Failure Ports Emergency Only Power Failure Ports Description During normal IP Office operation these ports can be used for normal analog phone connection During power failure the port is directly connected to an analog trunk port During normal IP Office operation these ports cannot be used During power failure the port is directly connected to an analog trunk port Provided By e 1P500 Analog Phone 8 Card When an 1P500 Analog Phone 8 base card is fitted with an IP500 Analog Trunk daughter card during power failure extension port 8 is connected to analog trunk port 12 I1P500 ATM Combination Card On this card during power failure extension port 8 is connected to analog trunk port 12 IP500 Analog Trunk Daughter Card Regardless of the 1P500 card hosting it during power failure pins 4 and 5 of port 12 are connected to pins 7 and 8 IP500 ETR6 Card On this card during normal operation extension ports 7 and 8 are not useable However if the card is fitted with an 1P500 Analog Trunk daughter card during power failure extension ports 7 and 8 are connected to analog trunk port 12 In all cases these only work with loop start analog trunks Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements PARTNER Version Installation Manual IP Office Essential Edition Page 20 Issue 1c 09 April 201
89. er Box Rack Mounting Kit Use 18BAWG minimum wire with a green and yellow sleeve e Center Screw Connect to main building protective ground Use 18AWG minimum wire with a green and yellow sleeve e Right Hand Screw Not used e Right Hand Screw Connect to ground point on Phone module using ground cable supplied with barrier box Wires from external telephone going directly to the barrier boxes must be kept apart that is not routed in the same bundle IP Office Barrier Boxes IP Office 500 Phone Barrier Box 81V 700293897 Use with Phone V1 module Includes an RJ 45 to RJ11 cable anda functional earth lead IP Office 500 Phone Barrier Box V2 101V 700385495 Use with Phone V2 module Includes an RJ 45 to RJ11 cable and a functional earth lead Barrier Box Rack Mounting Kit 700293905 PARTNER Version Installation Manual Page 23 IP Office Essential Edition Issue 1c 09 April 2010 1 11 3 Rack Mounting Barrier Boxes Where more than 3 Phone Barrier Boxes are used they must be rack mounted The Barrier Box Rack Mounting Kit Part number 700293905 supports up to 8 Phone Barrier Boxes 1 Unscrew the two screws arranged diagonally at the front of each barrier box and use these same screws to reattach the barrier box to the rack mounting strip 2 Each barrier box is supplied with a solid green ground wire connected to its functional ground screw Remove and discard this wire Connect a green yellow ground wire to the
90. ernal expansion module is supplied with a blue 1 meter 3 3 expansion interconnect cable This cable must be used when connecting to expansion ports on the rear of a control unit Installation Requirements e O Installation space either on or under the existing IP Office control unit e O Switched power outlet socket e O Available EXPANSION port on the control unit e O Connections of a protective ground Tools Required e O Manager PC e O Tools for rack mounting optional Parts and Equipment Required e O External Expansion Module Each module is supplied with a suitable external power supply unit and a 1m blue interconnect cable 2m Yellow interconnect cables are supplied with the 1P500 4 Port Expansion card and should only be used with that card e D Power cord for the power supply unit An 1EC60320 C13 type earthed power cord is required e D Rack mounting kit optional e D Cable labeling tags PARTNER Version Installation Manual Page 52 IP Office Essential Edition Issue 1c 09 April 2010 Installation Connecting an External Expansion Modules Procedure 1 External expansion modules should not be attached to a control unit that has power 2 If the IP Office system is being installed in a rack attach the rack mounting kit to the expansion module 3 Attach the external expansion module s power supply but do not switch power on 4 Connect the expansion interconnect cable from the module s EXPANSION port to the EXPA
91. ers The System SD card contains the following folders e primary System SD Contains the firmware files for the IP Office control unit external expansion modules and system Supported phones The folder can also contain music on hold files and license key files This is the l main set of files used by the IP Office system when booting up Also contains the stored copy of fpnmary the IP Office configuration backup flvrnail Be eekly Contains a copy of the primary folder at some previous point A backup copy of the primary contents to this folder can be invoked manually using Manager or SSA or as part of the IP Office fdynamic temp software upgrade using Manager e Ivmail Contains the system prompts used by embedded voicemail Note that the mailbox messages and greetings are stored in a sub folder of the dynamic folder e The sub folder AAG is used to store embedded voicemail auto attendant greetings e doc Contains initial installation documentation for IP Office and Avaya IP Office Essential Edition Partner Version e dynamic Contains files used by the IP Office and retained through a reboot of the IP Office system e The sub folder Ivmail is used to store individual user and group mailbox messages name recordings and announcements The storage capacity for embedded voicemail is limited to 15 hours regardless of the capacity of the card e temp Contains temporary files used by the IP Office and not retain
92. erview Out of Building Connections 1 11 2 Analog Phone Barrier Box Where analog phone extensions are required in another building additional protective equipment must be used in the form of IP Office Phone Barrier Boxes and protective earth connections e The correct IP Office specific barrier boxes must be used These modules have been designed specifically for the signalling voltages used by the IP Office Essential Edition PARTNER Version system e Only the IP Office Phone Barrier Box V2 should be used e No other type of analog phone barrier box should be used e Where more than 3 barrier boxes are required in a building they must be rack mounted using a Barrier Box rack mounting kit e A maximum of 16 barrier boxes can be used with any Phone module e CAUTION PHONE POT ports on the front of control units must not be used for extensions that are external to the main building Main Building Secondary Building Control Unit ati Box Phone Module Earthed Ducted i a i Approved Ground Point e RJ11 Connect to PHONE POT port on the Phone module using cable supplied with the barrier box e RJ11 Connect to analog phone Cable not supplied e RJ45 From main building via primary e RJ45 Connect to the secondary building protection in both buildings barrier box via primary protection in both buildings e Center Screw Connect to main building protective ground or ground terminal of Barri
93. f the phone are supported The ETR18D can be used for user programming When used as extension 10 or 11 it can also be used for system programming An additional analog device using the same extension number can be connected via the ETR phone s Aux socket in rs a Da Linee Age line Agp Line Ayp Liwe App a ee Tiles Inerce ETR18 D Display variant _ ETR18 Non display variant Feature Programmable Buttons with Lights Programmable Buttons without Lights Display Speakerphone Intercom Buttons PARTNER Version Installation Manual Page 120 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Telephones PARTNER Version Installation Manual Page 121 IP Office Essential Edition Issue 1c 09 April 2010 7 7 6 ETR34 ETR34D This phone is only supported by an ETR6 card All Refresh and Euro Style variants of the phone are supported The system supports up to maximum 4 ETR34 ETR34D phones with a maximum of 2 on any ETR 6 base card The ETR34D can be used for user programming When used as extension 10 or 11 it can also be used for system programming An additional analog device using the same extension number can be connected via the ETR phone s Aux socket PARTNER Version Installation Manual Page 122 Issue 1c 09 April 2010 IP Office Essential Edition System Component Details Telephones 7 7 7 3910 The Avaya 3920 is a single station DECT phone wireless telephone Th
94. ffice reboot If the time is after midnight the IP Office s normal daily backup is canceled e Call Barring These settings can be used when the reboot mode When Free is selected They bar the sending or receiving of any new calls 4 Click OK PARTNER Version Installation Manual Page 64 IP Office Essential Edition Issue 1c 09 April 2010 Additional Processes Rebooting an IP Office System 5 5 Memory Card Removal Before a Memory card is removed from an IP Office Essential Edition PARTNER Version system that is running the card should be shutdown Removing a memory card while the system is running may cause file corruption Shutting down the memory card disables all services provided by the card including embedded voicemail Features licensed by the memory card will continue to operate for up to 2 hours Card services can be restarted by either reinserting the card or using a Start Up command Card Shutdown Using Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Shutdown 2 In the Select IP Office dialog select the IP Office system containing the memory card 3 Click OK 4 At the back of the control unit confirm that the memory card LED is off 5 The card can now be removed in order to perform the necessary maintenance actions Card Reinsertion Reinserting a card into a system that is already switched on will automatically restart the card Similarly reinserting the card and rebo
95. for analog trunk connection are OL13A OL13B OL13C 02AC2 02LA2 02LB2 02LC2 02LR2 O2LS2 e The facility interface code FIC for analog trunk connection are 0L13A OL13B 0L13C 02AC2 02GS2 02LA2 02LB2 02LC2 02LR2 02LF2 e The Service Order Code SOC for 1 544 Mbps digital connection is 6 0Y e The Service Order Code SOC for analog trunk connection is 9 0Y e Disconnection You must also notify your local telephone company if and when this equipment is permanently disconnected from the line or lines e Hearing Aid Compatibility The custom telephone sets for this system are compatible with inductively coupled hearing aids as prescribed by the FCC Ringer Equivalence Number REN The REN is used to determine the number of devices that may be connected to the telephone line Excessive RENs on the line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the local telephone company to determine the maximum REN for the calling area PARTNER Version Installation Manual Page 139 IP Office Essential Edition Issue 1c 09 April 2010 Index A Analog Phone Barrier Boxes 72 Analog phone card 101 Avaya University 40 B Backup 10 SD Card 84 Barrier Boxes 23 24 Analog Phone 72 Rack Mounting 73 Base card 99 analog phone 13 9
96. for wet locations 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Always use caution when working with telephone lines PARTNER Version Installation Manual Page 136 IP Office Essential Edition Issue 1c 09 April 2010 Safety Statements Lightning Protection Hazard Symbols 8 2 Trunk Interface Modules To ensure the validation of the approvals only the following types of trunk interface cards must be fitted in the following IP Office control units USA Canada a i om IP Office Essential Edition x ui ul x PARTNER Version 8 3 Further Information and Product Updates Further information including Product and Reference Manual updates can be obtained from Avaya s Dealers and Distributors or from Avaya s web site http www avaya com This guide is also available from the Avaya s support web site http support avaya com Support Telephone Numbers For initial help and support contact your distributor supplier The following contact points are for Avaya authorized partners e In the USA only Avaya provides a toll tree Customer Helpline 24 hours a day e Name Avaya Technical Support Organization TSO e Customer Helpline 1 800 628 2888 e Address 8744 Lucent Blvd Highlands Ranch Colorado 80129 USA e URL http support avaya com If you need assistance when installing programming or using your system call the Helpline
97. grams option in the Windows Control Panel check that the PC does not already have a version of the IP Office Admin suite installed e If yes and the suite is a pre IP Office 3 2 version remove the existing IP Office Admin suite via Add Remove Programs e If the existing suite is IP Office 3 2 or higher it is possible to upgrade without removing the previous installation However if the system already has a USB Feature Key the key should be removed prior to upgrading and then reinserted and the PC restarted 2 Insert the IP Office Administrator Applications DVD Select the option for the IP Office Administration Suit A folder window will display the installation files for the administration suite 3 Double click on setup exe 4 Select the language you want to use for the installation process This does not affect the language used by Manager when running Click Next gt 5 Select who should be able to run the Admin Suite applications Click Next gt 6 If required select the destination to which the applications should be installed We recommend that you accept the default destination Click Next gt 7 The next screen is used to select which applications in the suite should be installed Clicking on each will display a description of the application Click on the icon next to each application to change the installation selection When you have selected the installations required click Next gt i IP Office Admin Suite Inst
98. he IP Office Essential Edition PARTNER Version system There are a number of options to connect analog extension ports to analog trunks during power failure In all cases these only work with loop start analog trunks Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements When an IP Office 500Analog Phone 8 base card is fitted with an IP Office 500Analog Trunk daughter card during power failure extension port 8 is connected to analog trunk port 12 The same applies to the IP Office 500ATM Combination card and the IP Office 500 ETR 6 base card Any phones connected to these ports should be clearly labeled as power fail extensions in accordance with the appropriate national and local regulatory requirements Ga CR I Rds Not used Pin 2 is internally connected to pin 5 via a ringer capacitor Not used 1 2 3 4 Ring 5 Tip 6 Pin 6 is internally connected to pin 5 via a ringer capacitor 7 Not used 8 Not used e Minimum Wire Size AWG 26 e Maximum Cable Length e AWG26 500m 1640 e AWG24 AWG22 1000m 3280 7 9 11 Phone POT Port These ports are analog extension ports On expansion modules they can be connected to out of building extensions If this is the case connection must be made via suitable protective devices IP Office Barrier Box at each end and via each building primary protectio
99. he phone Unlike Manager a system phone user cannot select an indefinite shutdown The can set a timed shut down of between 5 minutes and 24 hours 1 Select Features Phone User System Admin 2 From the menu select System Shutdown 3 Select a time period for the shutdown It must be in between 5 minutes and 24 hours 4 Press Done and then Confirm to begin the shutdown PARTNER Version Installation Manual Page 63 IP Office Essential Edition Issue 1c 09 April 2010 5 4 Rebooting an IP Office System You can use IP Office Manager to reboot an IP Office system 1 Using IP Office Manager select File Advanced Reboot 2 Use the Select IP Office menu to locate and select the IP Office system Enter a valid user name and password 3 The type of reboot can then be selected Reboot Reboot Immediate When Free O tined IST e Reboot Select when the reboot should occur e Immediate Send the configuration and then reboot the IP Office e When Free Send the configuration and reboot the IP Office when there are no calls in progress This mode can be combined with the Call Barring options e Timed The same as When Free but waits for a specific time after which it then wait for there to be no calls in progress The time is specified by the Reboot Time This mode can be combined with the Call Barring options e Reboot Time This setting is used when the reboot mode Timed is selected It sets the time for the IP O
100. he steps below 3 Select File Select Unit Select System to Monitor Enter Control Unit P Address Control Unit Type HINA NAA AN Ane C Alchemy f IP Office Password ee Cancel 4 Enter the IP Office IP address and password of the IP Office Control Unit you want to monitor The password is the Same one as used for IP Office Manager e For an IP Office system ensure that the Control Unit Type is set to IP Office 5 Click OK PARTNER Version Installation Manual Page 38 IP Office Essential Edition Issue 1c 09 April 2010 Chapter 4 Installation PARTNER Version Installation Manual Page 39 IP Office Essential Edition Issue 1c 09 April 2010 4 Installation 4 1 Tools and Parts Required The following is a general summary of the tools required Additional tools and equipment will be a required for wall and or rack mounting and to fashion ground cable connections suitable to local requirements e Tools Required e O 5mm Flat blade screwdriver e O Crosshead screwdriver e O Anti static wrist strap and ground point e O RJ45 RJ 45 Ethernet LAN Cable e O M4 Cross Head Screwdriver e O Tools suitable for crimping a cable spade e O If wall mounting drills and tools for wall mounting fixtures e Additional Parts Required In addition to orderable IP Office equipment the following items will be required e O 14AWG Solid copper wire for ground connection of control units and expansion modules
101. he wall mounting kit includes two brackets one top and one bottom Environmental Requirements In addition to the existing environmental requirements for an IP Office Essential Edition PARTNER Version system the following additional requirements apply when wall mounting a unit EDS The wall surface must be vertical flat and vibration free h A minimum clearance of 500mm 19 7 inches is required on all sides fh The unit must be orientated as shown when mounted That is with the base card slots facing right when viewed from in front of the unit Ri The brackets must be used as shown with the deeper tray like bracket used at the bottom of the wall mounted control unit dB Only the screws M3 x 6mm provided with the mounting kit should used to attach the brackets to the control unit Page 48 Issue 1c 09 April 2010 Installation Wall Mounting 3 TOP 14 smm f 500mm BOTTOM BOTTOM Fix to solid vertical surface using wall fixings suitable for the wall type AN Orientation must be as shown A minimum clearance of 500mm 19 7 is required on all sides PARTNER Version Installation Manual Page 49 IP Office Essential Edition Issue 1c 09 April 2010 4 7 Rack Mounting The IP Office 500v2 control unit and IP Office 500 external expansion units can be rack mounted if required into 19 inch rack systems This requires an IP Office 500 Rack Mounting Kit SAP 700429202 for
102. ices PRI Trunk Cable This cable is used to connect from trunk ports to the line providers network termination equipment If that equipment does not use RJ 45 sockets the cable may need to be stripped and rewired or an alternative cable used The appropriate signal pin outs and wire colors are detailed below IF Office Network Termination PRIERI Port Point Rds AJ45 a Meterz 9 84 Feet Re PIN Rua R45 1 Rx A White Orange 1 R45 2 Rx B Orange White 2 i 3 White Green 3 51 Ja Tx A Blue White 4 5 Tx B White Blue 5 6 Green White 6 7 White Brown 7 8 Brown White 8 e Supply PRI trunks cards are not supplied with these cables e Cable Color Red PARTNER Version Installation Manual Page 131 IP Office Essential Edition Issue 1c 09 April 2010 e Part number 700213440 e Standard Length 3m 9 10 7 9 13 RS232 DTE Port This port is found on the rear of the control unit and external expansion modules The DTE ports on external expansion modules are not used The RS232 DTE port on the control unit can be used for system maintenance and connection of serial terminal adaptors An asynchronous terminal program such as HyperTerminal is also required to manage the serial data exchange Configure this for operation via a PC serial port as follows Bits per second 38 400 Parity None Flow Control None Data bits 8 Stop Bits 1 PC Settings Emulation TTY DTE Cables These cables are used for system m
103. iiaaini ala 128 AI EXPANSION FPO eeo lia 128 TIB EA TOP POM eras LL 128 FILAN Polesine 129 FINO PF PO anneanne ri 130 7 911 Phone POT POr A 130 FiO AGE AN FPO ne cabs execs A 131 T913 R9232 DIE Port dalia 132 8 Safety Statements 8 1 Lightning Protection Hazard Symbols 136 8 2 Trunk Interface MOdUIES n 137 8 3 Further Information and Product Updates 137 8 4 Compliance with FCC RUIES n 137 8 5 Port Safety Classification nenene eenean 138 8 6 EMG Directive sli aloe 138 8 7 Regulatory Instructions for USEe 139 OA 139 8 7 2 FCC Notification cansan 139 NAEK biella 141 PARTNER Version Installation Manual IP Office Essential Edition Page 4 Issue 1c 09 April 2010 Chapter 1 System Overview PARTNER Version Installation Manual Page 5 IP Office Essential Edition Issue 1c 09 April 2010 System Overview 1 System Overview Avaya IP Office Essential Edition PARTNER Version is a special operating mode of the Avaya IP Office telephone system It provides key and lamp operation similar to Avaya s PARTNER ACS product and is supported on IP Office 1P500 systems in North America This document covers the installation of the hardware supported by IP Office when used in this mode of operation IP Office Technical Bulletins Ensure that you have obtained and read the IP Office Technical
104. ing IP Office Manager select File Advanced Memory Card Commands Startup 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK 6 6 3 System Shutdown IP Office can be shut down in order to perform maintenance The shut down can be either indefinite or for a set period of time after which the IP Office will automatically reboot During the shut down process the current configuration in the control unit RAM memory is copied to the control units non volatile memory The SD memory card can be shutdown and restarted separately from the system fh WARNING When shutdown the system cannot be used to make or receive any calls This is not a polite shutdown any users calls and services in operation will be stopped System Shutdown Using Manager 1 Using IP Office Manager select File Advanced System Shutdown 2 Using the Select IP Office menu select the system to be shutdown by activating its checkbox 3 You will be prompted for log in details 4 Select the shutdown mode If Indefinite is used the system can only be restarted by having its power switched off and then on again If a Timed shutdown is selected the IP Office will reboot after the set time has elapsed System Shutdown Using System Status 1 Start System Status and access the status output of IP Office 2 1n the navigation panel select System 3 At the bottom of the screen select Shutdown System 4 Select
105. ing down Green on Card present Red fast flashing Card full System SD Green flashing Card in use Red steady Card failure wrong type Orange steady Reset imminent CPU Alternate red green Starting up Red on No software Green on Okay Flashing Red Error Shutdown Base Card LEDs Base Card LEDs 1 to 8 Usage All Cards e LED1 is used for base card status Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown I1P500 Analog Phone No status LEDs are used for analog phone extensions IP500 Digital Station e Green On Phone detected IP500 Combination LEDS 1 to 6 e Green On Phone detected Trunk Daughter Card LEDs Trunk Daughter Card LEDs 9 to 12 Usage e LED 9 is used for daughter card status e Red On Error e Red Slow Flash Initializing e Red Flash every 5 seconds Card okay e Red Fast Flash System shutdown Analog Trunk e Green on Card fitted e Green flashing Trunk in use PRI Trunk e Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor External Expansion Module LEDs e Green on Module okay e Red on Error e Red flashing Module starting up PARTNER
106. ings e Correct anti static protection steps should be taken while handling circuit boards e Cards must never be added or removed from the control unit while it has power connected e Tools Required e O 5mm Flat blade screwdriver e O Anti static wrist strap and ground point Installing an IP500 Card 1 Check that there is no power to the control unit 2 Using a flat bladed screwdriver remove the cover from the slot on the front of the control unit that will be used for each card being installed This cover is no longer required but should be retained until installation has been completed 3 Allowing the card to rest against the bottom of the slot begin sliding it into the control unit When half inserted check that the card rails have engaged with the slot edges by trying to gently rotate it If the card rotates remove it and begin inserting it again 4 The card should slide in freely until almost fully inserted At this point apply pressure at the base of the front of the card to complete insertion 5 Using a flat bladed screwdriver secure the card PARTNER Version Installation Manual Page 47 IP Office Essential Edition Issue 1c 09 April 2010 4 6 Wall Mounting PARTNER Version Installation Manual IP Office Essential Edition The IP Office 500v2 control unit can be wall mounted This requires an IP Office 500 Wall Mounting Kit SAP 700430150 plus additional 4 5mm fixtures and fittings suitable for the wall type T
107. installation of a system with analog trunks only and no additional configuration e IP Office Essential Edition PARTNER Version Installation Manual Covers the equipment supported and the installation of that equipment e IP Office Essential Edition PARTNER Version Manager Covers the system programming that can be performed using the IP Office Manager application e IP Office Essential Edition PARTNER Version Phone Based Administration Manual Covers the range of system programming that can performed from extensions 10 and 11 when fitted with 1400 Series phone 1408 and 1416 and ETR phone ETR18D and ETR34D extensions e IP Office Essential Edition PARTNER Version Phone User Guide Covers actions including personal programming that users can do from 1400 Series phone 1408 and 1416 and ETR phone ETR18D and ETR34D extensions Information Web Sites IP Office documentation is available from the following web sites e Avaya Support http support avaya com Contains documentation and other support materials for Avaya products including IP Office Copies of the IP Office CD images are available from this site and updated core software bin files e Avaya IP Office Knowledge Base http marketingtools avaya com knowledgebase Access to an on line regularly updated version of the IP Office Knowledge Base PARTNER Version Installation Manual Page 41 IP Office Essential Edition Issue 1c 09 April 2010 4 3 Unpacking U
108. ion e Maximum 4 per control unit e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an 1P500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 IP500 ATM Combination Card This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 4 analog trunk ports 9 12 The card also includes 10 VCM channels e This card has a pre installed 1P500 analog trunk daughter card e Maximum 2 combination cards per 1P500 V2 control unit Not supported by IP500 control units e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an 1P500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 PARTNER Version Installation Manual Page 13 IP Office Essential Edition Issue 1c 09 April 2010 IP500 ETR6 Base Card PARTNER Version Installation Manual IP Office Essential Edition This card provides 6 ETR ports for connection of ETR phones 2 Analog extension ports are also provided for emergency use only with an analog trunk card The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection Maximum 3 per IP500 V2 control
109. is to activate relays on door entry systems However as long as the criteria for maximum current voltage and if necessary protection are met the switches can be used for other applications The switches can be switched closed open or pulsed closed for 5 seconds and then open This can be done in a number of ways e Using IP Office short codes e Through the Door tab in Phone Manager Pro e Through the Door Release option in IP Office SoftConsole e Via the Open Door action in Voicemail Pro Default Short Codes The following are the default short codes in the IP Office configuration for external output switch operation They use the short code features Relay On closed Relay Off open and Relay Pulse Closed 39 42 Open 40 43 Pulse 41 44 5 8 1 Port Connection These ports are found on the rear of all IP Office control units They are used for connection to external switching relays The port uses a standard 3 5mm stereo jack plug for connection The IP Office is able to open high resistance close low resistance or pulse close for 5 seconds and then open two switches within the port Either switch can be operated separately These switches are intended for activation of external relays in systems such as door opening systems e CAUTION In installations where this port is connected to a device external to the building connection must be via a towerMAX SCL 8 Surge Protector and a protective ground connection must be pro
110. ith the 1999 5 EC R amp TTE 89 336 EEC EMC and 72 23EEC LVD Directives e The Declarations of Conformity DoC for 1P500 products are available on the IP Office Application DVD h This warning symbol is found on the base of IP500 modules e Refer to Trunk Interface Modules for information concerning which Trunk Interface module variants are fitted in which country 8 1 Lightning Protection Hazard Symbols Lightning protectors The buildings lightning protectors must be verified as follow 1 Check the lightning protectors at the trunk cable entry point to the building housing the Avaya IP Office paying special attention to the lightning protection grounding Report any problems in writing to the telephone company 2 Equipment that is designed to be connected using internal wiring is typically not lightning protected Hence Avaya IP Office extension cabling must not leave the building For installations where telephones and or other standard tip ring devices are installed in another building then lightning protection is required see Out of Building Telephone Installations Hazard Symbol e A The shock hazard symbol is intended to alert personnel to electrical hazard or equipment damage The following precautions must also be observed when installing telephone equipment 2 Never install telephone wiring during a lightning storm 3 Never install telephone jacks in wet locations unless the jack is specifically designed
111. lder on the System SD card This process takes approximately 5 minutes e Vhen the process has been completed the IP Office system will be restarted Copying Software Files from the Optional SD Card Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 2400 4600 5400 5600 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to system administration functions on the phone 1 Select Features Phone User System Admin 2 Enter your IP Office user login code 3 From the menu select Memory Card 4 Select Upgrade Binaries e The software files all files in the folder except the configuration file config cfg and licenses file keys txt in the primary folder on the Optional SD card are copied to the primary folder on the System SD card This process takes approximately 5 minutes e Vhen the process has been completed the IP Office system will be restarted PARTNER Version Installation Manual Page 88 IP Office Essential Edition Issue 1c 09 April 2010 SD Card Management Backing Up the System SD Card 6 5 Upgrading Card Software In addition to using the traditional IP Office Upgrade Wizard 1P500 V2 control units can be upgraded by loading the required set of firmware files onto the System SD card and rebooting the system e fh IP Office Technical Bulletins Ensure that you have obtained and read the I
112. llation The IP500 base cards and trunk daughter cards should be fitted before power is applied to the control unit Ensure that cards are inserted in the order that matches the planned or pre built configuration 1 Fitting P500 Trunk Daughter Cards to the Base Cards 2 Installing 1P500 Cards into the Control Unit e Ri Warnings e Correct anti static protection steps should be taken before handling circuit boards e Cards must never be added or removed from the control unit while it has power connected e General Notes e Cards can be fitted in any order into any available slots The only exception is the 1P500 4 Port Expansion card which can only be installed in right hand slot 4 e lt is recommended that cards are fitted from left to right e There are restrictions to the number of supported cards of some types When such a limit is exceed the right most card of that type will not function e Ensure that you use the labels supplied to identify the card fitted into the control unit PARTNER Version Installation Manual Page 45 IP Office Essential Edition Issue 1c 09 April 2010 4 5 1 IP500 Daughter Card Preparation IP500 trunk daughter cards can be fitted to any 1P500 base card For P500 Combination cards the trunk daughter card is pre installed and cannot be changed Ri Warnings 1 Correct anti static protection steps should be taken while handling circuit boards Parts and Equipment Required 1 0 1P500 Bas
113. lled in 1P406 V2 control units 6 6 1 Card Shutdown Before a memory card is removed from an IP Office Essential Edition PARTNER Version system that is running the card Should be shutdown Removing a memory card while the system is running may cause file corruption Shutting down the memory card disables all services provided by the card including embedded voicemail Features licensed by the memory card will continue to operate for up to 2 hours Card services can be restarted by either reinserting the card or using a Start Up command Card Shutdown Using Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Shutdown 2 In the Select IP Office dialog select the IP Office system containing the memory card 3 Click OK 4 At the back of the control unit confirm that the memory card LED is off 5 The card can now be removed in order to perform the necessary maintenance actions PARTNER Version Installation Manual Page 92 IP Office Essential Edition Issue 1c 09 April 2010 SD Card Management Removing SD Cards 6 6 2 Card Startup Reinserting a card into a system that is already switched on will automatically restart the card Similarly reinserting the card and rebooting the IP Office Essential Edition PARTNER Version system will restart the card However if the card has been shutdown but not removed it can be restarted using Manager without requiring a reboot Card Startup Using Manager 1 Us
114. ly 3 common to both relays is the cable screen 7 9 9 LAN Port The IP Office control unit has 2 RJ45 Ethernet ports marked as LAN and WAN These form a full duplex managed layer 3 switch Within the IP Office configuration the physical LAN port is LAN1 the physical WAN port is designated LAN2 but should not be used The LAN port LEDs indicate as follows e Green On connected Flashing Activity e Yellow On 100Mbps Off 10Mbps LAN Cables These are CAT5 UTP cables for connection of various IP devices within the IP Office Essential Edition PARTNER Version system FRd4S R45 LANMLAN Crossover Cable 3 Meterz 9 64 Feet LAN Interconnect Cable 1 Meteri 25 Feet slo i T MDI ndard Crossover Crossover I nterconnect RJ45 1 Rx A Tx A White Orange 1 3 R45 2 4 Rx B Tx B Orange White 2 6 3 TX A Rx A White Green 3 1 4 Not used Not used Blue White 4 4 5 Not used Not used White Blue 5 5 6 m Tx B Rx B Green White 6 2 PARTNER Version Installation Manual Page 129 IP Office Essential Edition Issue 1c 09 April 2010 7 Not used Not used White Brown 7 7 8 Not used Not used Brown White 8 8 e Part number e LAN Cable GREY 700213481 Standard straight LAN cable e LAN Crossover Cable Black 700213473 LAN crossover cable 7 9 10 PF Port These ports are analog extension ports that can be used in conjunction with analog loop start trunks during power failure to t
115. matching file names will be replaced This takes approximately 6 minutes Using IP Office Manager 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Backup System Files e The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes Using the System Status Application 1 Start System Status and access the IP Office s status output 2 1n the navigation panel select System 3 At the bottom of the screen select Backup System Files e The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes Using a System Phone This process can be used by a user configured as a System Phone user and using a 1400 1600 2400 4600 5400 5600 or 9600 Series phone excluding XX01 XX02 and XX03 models The user s Login Code is used to restrict access to system administration functions on the phone 1 Select Features Phone User System Admin 2 Enter your IP Office user login code 3 From the menu select Memory Card 4 Select System Backup e The contents of the primary folder on the System SD card will be copied to the backup folder This p
116. me used for a newly installed IP Office control unit is its MAC address fe Select IP Office ala Name IP Address Type Version Version 3 2 l 00E00701905D 192 168 42 1 IP 406E DS 3 2015 TCP Discovery Progress Unit Ernadcast Address 255 255 255 255 v e If the system required was not found the address used for the search can be changed Enter or select the required address in the Unit Broadcast Address field and then click Refresh to perform a new search e Click the check the box next to the system and then click OK 5 The name and password request is displayed The name and password must match one of those setup through the security settings The default name and password for full configuration settings access is Administrator and Administrator PARTNER Version Installation Manual Page 36 IP Office Essential Edition Issue 1c 09 April 2010 IP Office Administration Software Starting Manager 3 4 Starting System Status The IP Office System Status application SSA is a reporting tool that provides a wide range of information about the current status of an IP Office system Its can report the available resources and components within the system and details of calls in progress Details of the number of alarms are recorded and the time date of the most recent alarms n When required for diagnostics escalation SSA is able to take a snap shot image of ss the IP Office system s status including a c
117. n In addition the Phone module must be connected to a protective ground FI PHONE ports on IP Office Essential Edition PARTNER Version control units must not be connected to out of building extensions prome Pi petti Frd45 1 Not used 2 Not used 3 Not used 4 4 Ring 5 Tip 6 Not used 7 Not used 8 Not used e REN 2 e Off Hook Current 25mA e Ring Voltage 40V rms e Minimum Wire Size AWG 26 e Maximum Cable Length PARTNER Version Installation Manual Page 130 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Physical Ports e AWG26 0 5km 1640 feet e AWG24 AWG22 1km 3280 feet Except on some older equipment these ports do not include a ringing capacitor Therefore for connection to 4 wire analog phones where this is a requirement connection should be via a Master socket containing ringing capacitors Message waiting is hard wired 51 volt stepped Structured Cabling Line Cord This is an RJ45 to RJ 11 cable suitable for connection from a structured cabling system RJ 45 port to a DS phone It can also be used for two wire analog phone extensions I E T RJ45 RIT 4 Weters 3 2 Feet a Bs Poe pn I Fin Rds 1 Not used a Fil 1 Not used Not used Signal 1 Signal 2 Not used oO UO A WI N E Not used oO N DL WH A WIN Not used e Part Number 700047871 7 9 12 PRI Port These ports are used for connection to PRI trunk serv
118. n Range Out Of Building IROB protective equipment must be used For phones connected to IP Office DS ports the supported device supplied by ITWLinx is a towerMAX DS 2 module This IROB device was previous badged by Avaya as the 146E IROB The protection device should be installed as per the instructions supplied with the device The ground points on the IP Office control unit and the DS modules must be connected to a protective ground using 18AWG wire with a green and yellow sleeve Typically the IROB 2 RJ45 EQUIPMENT ports are straight through connected to the 2 RJ45 LINE ports This allows existing RJ45 structured cabling using pins 4 and 5 to be used without rewiring for up to two DS connection However each of these ports can be used to connect a second extension using pins 3 and 6 Main Building Secondary Building m DS Control Unit bs C gt Tora led DS Module I ree Primary toni MR n Station EE uf Protection Boxes f Earthed Ducted I Cabling Approved Ground Point Approved Ground Point R45 1 Not used 1 R45 2 Not used 2 E do 1 3 Ring II Optional O 3 G d1 U 4 Ring I 4 P 5 Tip A 5 H 6 Tip Il Optional T 6 7 Not used 7 8 Not used 8 The towerMAX range of devices are supplied by ITWLinx http www itwlinx com PARTNER Version Installation Manual Page 22 IP Office Essential Edition Issue 1c 09 April 2010 System Ov
119. n module to the Supports up to 4 connections phone must be via a surge protector at each end fh Digital Station Expansion This device was previously and via the primary protection point in each module DS ports only referred to as the Avaya 146E building e The IP Office expansion module and control unit and IROB devices must be connected to the Analog Phone Extensions IP Office Barrier Box protective ground point in their building Supports a single connection di Phones Expansion module Maximum of 16 on any expansion The between building connection must be via POT or PHONE ports only module earthed ducting preferable underground The cable must not be exposed externally at any point Analog Trunks ITWLinx towerMAX CO 4x4 For locations where the risk of lightning strikes is felt Supports up to 4 two wire lines to be high additional protection of incoming analog This device was previously trunks is recommended referred to as the Avaya 146C External Output Switch ITWLinx towerMAX SCL 8 Connections from an IP Office Ext O P port to an This device was previously external relay device must be via a surge protector referred to as the Avaya 146G The towerMAX range of devices are supplied by ITWLinx http www itwlinx com PARTNER Version Installation Manual Page 21 IP Office Essential Edition Issue 1c 09 April 2010 1 11 1 DS Phones When digital phone extensions are required in another building additional I
120. nces License keys strings are used to activate various IP Office features of the IP Office Essential Edition PARTNER Version system Each license is a unique 32 character string based on the feature being licensed and the serial number of the SD card plugged into the system control unit It is recommended that you use the Import control to import licenses Alternatively the license keys can be cut and pasted into the Key field Entering licenses manually is liable to errors caused by mis keying of the correct 32 character string system License Management License Management Type Status Quantity Expiry Date mak Invalid J0 ooo This dialog is reached by selecting System License Management from the Manager Admin Tasks pane It is used to enter licenses required for additional telephone system features For example licenses are used to enable additional voicemail ports or the twinning feature e Import Import licenses from a CSV file Each line of the file should contain a license name and the 32 character license key each separated by a comma e Export Export the licenses to a CSV file Only if exportable licenses are present on the system For each license key entered the following information is displayed e Key This is the 32 character license string e Type Information field not editable If the Key is recognized the name of the feature it licenses is shown in this field If Invalid is displayed it indicates
121. nes external expansion module connected to an extension located in another building Refer to Out of Building Telephone Installations e In the Republic of South Africa on all Analog Trunk external expansion modules ATM16 and on any control units containing an analog trunk cards ATM4 ATM4U Tools Required e O M4 Cross Head Screwdriver e O Tools suitable for crimping a cable spade Parts and Equipment Required e O 14AWG Solid copper wire for ground connection e O Cable sleeve matching local regulator requirements Typically green for a functional ground and green yellow for a protective ground The ground point on IP Office control units and expansion modules are marked with a rh or E symbol Ground connections to these points should use a 14 AWG solid wire with either a green sleeve for a functional ground or green and yellow sleeve for a protective ground I P500 I P500 V2 Control Unit On IP500 control units the ground point is located above the RS232 DTE port m z m E AUX BEE pesa Lan nan INP UT DO Bo Bee PU seem OPED cp ADD i R z aE ll Op boreal S03 nina Ss gt STO HI 174 i 7 External Expansion Modules On expansion modules the ground point is a 4mm screw located towards the right on the rear of the module e E EnA EED 2 E EED EXPANSION ase 5 04 MAX DIGITAL STATION ve 1 5A PHONE W2 e On some older modules the dedicated ground point screw is not present In those
122. ng IP Office Manager or IP Office System Status Application The cards should only be removed from a system after either a card shut down or a system shut down Feature Key Dongle SAP Code IP500 V2 SD Card Partner 700479728 PARTNER Version Installation Manual Page 98 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details SD Card 7 3 Base Cards The control unit has 4 slots for the insertion of base cards The slots are numbered 1 to 4 from left to right Normally they can be used in any order however if the capacity for a particular type of card is exceeded the card in the rightmost slot will be disabled Each base card includes an integral front panel with ports for cable connections Typically the first 8 ports on the left are for connection of extension devices The 4 ports on the left are used for connection of trunks if a trunk daughter card is added to the base card This card provides 8 DS digital station ports for the connection of Avaya digital phones other than IP phones e The card can be fitted with an IP500 trunk daughter card which uses the base card ports for trunk connection e Maximum 3 per control unit e 4400 Series phones 4406D 4412D and 4424D are not supported on this card They are supported on an external expansion module The card is available in two variants supporting either 2 or 8 analog phone ports e The card can be fitted with an 1P500 trunk da
123. nical Bulletin for the IP Office core software release PARTNER Version Installation Manual Page 66 IP Office Essential Edition Issue 1c 09 April 2010 Additional Processes Upgrading the IP Office Software 5 6 1 Using the Upgrade Wizard 1 Ensure that you have a backup copy of the IP Office s configuration before performing this action If a copy of the configuration cannot be downloaded using Manager check the Manager application directory for previously downloaded configurations a Use Manager to download an up to date copy of the configuration If that is not possible check in the Manager application folder for a previous copy of the configuration b Using IP Office Manager select File Open Configuration c Using the Select I P Office Menu locate and select the IP Office system Click OK d Enter the name and password for a service user account on that IP Office Click OK Manager will receive and display the configuration from the IP Office e If not already done this action creates a BOOTP entry in Manager for the IP Office system e This action also confirms communication between the Manager PC and the IP Office prior to any following process e Select File Save Configuration As and save a copy of the configuration file onto the PC 2 Select File Advanced Upgrade The UpgradeWiz is started and scans for IP Office modules using the Unit Broadcast address Adjust this address and click Refresh if the expect
124. nored Ty SD Card Removal SD cards should never be removed while being used Though the SD card slot LEDs indicate when data is being written to an SD card lack of flashing LED is not a sufficient safeguard The IP Office Manager provides methods to shutdown and restart an individual card or to shutdown the system in order to allow removal of an SD card If the System SD card is removed licensed features will continue operating for up to 2 hours PARTNER Version Installation Manual Page 78 IP Office Essential Edition Issue 1c 09 April 2010 SD Card Management Card Maintenance Actions Using IP Office Manager IP Office System Status Application or a phone configured as a System Phone a number of actions can be performed on the SD cards System Minutes Phone Action Description Manager System Status Shutdown Restart Memory cards should always be shutdown before being removed when the system is running Though the card slot LEDs indicate when data is being written to an card lack of flashing LED is not a sufficient safeguard Shutting down the card will disable embedded voicemail if being used If the System SD card is removed features licensed by the card s Feature Key serial number will continue operating for up to 2 hours 4 k Backup Copy the files in the primary folder on the System SD card to the backup folder on the card Restore Copy the files in the backup folder
125. nstallation Requirements 2 1 Environmental RequirementSs 2 2 Space REeQuIremMENTS ii 2 2 1 IP500 and IP500 V2 Control Units 2 2 2 IP500 Expansion Modules 223 Wall MOUNTAO anni 2 2 4 Rack Space Requirements 3 IP Office Administration Software 3 1 Installing the Admin Applications 3 2 Installer PC Connection n 3ig Starting Manager 3 4 Starting System StatUSs 3 5 Starting MONIIOM crrra io 4 Installation 4 1 Tools and Parts ReQuired 4 2 Read the Documentation AS UNDANG araen aR an 4 4 SD Card Preparation ii 4 4 1 Upgrade the Card Firmware 4 4 2 Adding a License File nenene 4 4 3 Adding a Pre Built Configuration File 4 5 IP500 Card Installation i 4 5 1 IP500 Daughter Card Preparation 4 5 2 IP500 Card Insertion 4 6 Wall MOURING igrcni nai 4 7 Rack MOUNtINg 4 8 Connecting an External Expansion Modules 4 9 GOUNdiNg sprite 4 10 Starting the SyStemM 4 11 Checking the WEDS isn clelia 4 12 Connecting PRONESs 5 Additional Processes 5 1 Adding LIic nces icrr ice o 2 Changino Password
126. ntial Edition EXT O P 74 126 LAN 126 PF 126 Phone POT 126 130 PRI 126 RJ45 99 RS232 DTE 126 132 Safety Classification 138 USB 126 WAN 126 Power cord 8 supplies 8 Preassigned features 10 PRI channels 106 Protective equipment 54 R Rack mounting 50 Reliable earthing 50 Remote administration 62 Remote password 62 Remove SD Card 78 Required tools 40 Requirements Cable Access 27 Cable Clearance 27 Enviromental 26 Space 27 Wall Mounting 26 Restore SD Card 85 S SD card 12 Backup 84 Copy 86 format 98 removal 78 98 Restore 85 Slot availability 10 Slot numbering 99 Space Requirements 27 Support 41 Supported phones 17 115 Surge protector 8 System capacity 11 constraints 11 T Technical bulletin 40 41 Tools required 40 towerMAX device 21 Trunk cards 106 interface modules 137 U University Avaya 40 V Voicemail 96 W Wall mounting 48 50 Wall Mounting Requirements 26 Page 142 Issue 1c 09 April 2010 PARTNER Version Installation Manual Page 143 IP Office Essential Edition Issue 1c 09 April 2010 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other
127. o Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Canadian Department of Communications DOC NOTICE This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment PARTNER Version Installation Manual Page 138 IP Office Essential Edition Issue 1c 09 April 2010 Safety Statements EMC Directive 8 7 Regulatory Instructions for Use 8 7 1 Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of C
128. ompared to those already present on the System SD card That includes IP Office software files and embedded voicemail prompt files 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Backup System Files The contents of the primary folder on the System SD card will be copied to the backup folder This process takes approximately 6 minutes 5 Select File Upload System Files The system files that Manager has will be uploaded to the primary folder on the System SD card This includes IP Office software files and embedded voicemail prompt files Depending on the files that need to be updated this process can take up to 40 minutes 6 5 2 Upgrading the SD Card Locally The following process can be used if you have physical access to the 1P500 V2 control unit This method be used with a timed reboot allowing the card upgrade to be done during normal operation hours followed by a reboot outside of normal operation hours If the card is being used for embedded voicemail that service is not available while the card is shutdown Licensed features however will continue running for up to 2 hours while the card is shutdown 1 Shutdown the System SD memory card and remove it from the control unit 2 Follow
129. ones External expansion Supports a single connection module POT or PHONE ports Maximum of 16 on any expansion The between building connection must be via only module earthed ducting preferable underground The cable must not be exposed externally at any point Analog Trunks ITWLinx towerMAX CO 4x4 For installations in the Republic of South Africa the Supports up to 4 two wire lines fitting of surge protection on analog trunks is a This device was previously requirement referred to as the Avaya 146C l i i i l For other locations where the risk of lightning strikes is felt to be high additional protection of incoming analog trunks is recommended External Output Switch ITWLinx towerMAX SCL 8 Connections from an IP Office Ext O P port to an This device was previously external relay device must be via a surge protector referred to as the Avaya 146G The towerMAX range of devices are supplied by ITWLinx http www itwlinx com PARTNER Version Installation Manual Page 70 IP Office Essential Edition Issue 1c 09 April 2010 Additional Processes Out of Building Telephone Installations COPY 5 7 1 DS Phones When digital phone extensions are required in another building additional In Range Out Of Building IROB protective equipment must be used For phones connected to IP Office DS ports the supported device supplied by ITWLinx is a towerMAX DS 2 module This IROB device was previous badged by Avaya as the 146E IROB
130. onference Silence suppression is applied to conferences with more than 10 parties 4 Any combination of IP500 trunk daughter cards Up to a maximum of 20 using IP500 Analog Combination cards Maximum 6 3 unlicensed Additional ports enabled by addition of licenses Supported in all IP Office locales e IP Office core software level 6 0 minimum Bin file ip500v2 bin Internal power supply unit Free standing rack mounted requires 1P500 Rack Mounting Kit or wall mounted requires 1P500 Wall Mounting Kit Width 445mm 17 5 Depth 365mm 14 4 Height 73mm 2 9 2U Clearance 90mm minimum all sides 220m at front 500mm all side when wall mounted Maximum configuration file size 2048KB IPO 500 V2 Base Unit IP Office 500 V2 Base Unit 700476005 Avaya SD Memory Card IPO System SD Card Partner 700479728 1EC60320 C13 Earthed Power Cord NEMA5 15P America 700289770 IP500 Rack Mounting Kit IP500 Rack Mounting Kit 700429202 IP500 Wall Mounting Kit I1P500 Wall Mounting Kit 700430150 I1P500 Blanking Plate Kit IP500 Blanking Plate Kit 700429194 PARTNER Version Installation Manual IP Office Essential Edition Page 96 Issue 1c 09 April 2010 System Component Details Control Unit e Card Slats AF 1 2 3 n Ault IP Office 500 EIEEE no SUD DUNE DI HEEB BEB DON TEITE SODI DUNE LE f GBEDSDOSNDZEOA DE 00 08088 aie ASZIE Lan MAN INPUT CEECEE ICICI EECC SsEemSb OOK SP ADD mf cia DE eae SUSHI 1TA Opi SoD S nilo
131. onformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment NOTICE The Ringer Equivalence Number REN for this terminal equipment is 1 The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five 8 7 2 FCC Notification This equipment is registered with the ACTA Administrative Council for Terminal Attachments in accordance with FCC Part 68 of its rules In compliance with those rules you are advised of the following e Means of Connection Connection of this equipment to the telephone network shall be through a standard network interface jack Connection to 1 544 Mbps digital facilities must be through a USOC RJ 48C Connection to the Analog Trunk facilities must be through a USOC R 45S e Notification to the Telephone Companies Before connecting this equipment you or your equipment supplier must notify your local telephone company s business office of the telephone number or numbers you will be using with this equipment e The facility interface codes FIC for 1 544 Mbps digital connection are 04DU9 BN 04DU9 DN 04DU9 IKN 04DU9 ISN e The facility interface code FIC
132. ons if a card providing digital station or ETR ports is fitted If a card supporting only analog extension ports is fitted in the first slot system administration can only be done using the IP Office Manager application e While the IP500 Analog Trunk Daughter card can be fitted to any 1P500 base card when fitted to an 1P500 Phone 8 Base Card the combination provides additional power fail ports PARTNER Version Installation Manual Page 11 IP Office Essential Edition Issue 1c 09 April 2010 1 4 SD Cards The system control unit has two SD card slots labeled System SD and Optional SD An Avaya IP Office PARTNER SD card is required in the System slot at all times This card is used for critical system file storage It is also has a unique serial number which for the generation and validation of feature licenses used by the system This card is also used for the storage of prompts greetings and messages by the voicemail system The Optional SD card slot can be used with any SD card meeting the specification below The card in this slot can be used for a number of maintenance processes e SDHC minimum 4GB FAT32 format Single partition SDHC class2 FAT32 SPI amp SD bus Ri SD Card Removal SD cards should never be removed while being used Though the SD card slot LEDs indicate when data is being written to an SD card lack of flashing LED is not a sufficient safeguard The IP Office Manager provides methods to shutdown and restart an
133. opy of its current configuration Use of i SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings Requirements e DIP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed e D LAN Cable 1 There are several methods that can be used to start the IP Office System Status application e On a PC where System Status has been installed select Start Programs IP Office System Status or if Manager is also installed and is running select File Advanced System Status e Start a web browse and enter the IP address of the control unit Select the link for the System Status Application 2 Once System Status has started it will request the details of the IP Office system to which you want it to connect Online sine Logon Control Unit IF Address 197 168 427 1270 Services Base TCP Port Beene ies ee eer 197 168 427 200 User Name Password M Auto reconnect e Control Unit IP Address Enter the IP address of the IP Office control units LAN interface or use the drop down to select a previously used address e Services Base TCP Port This should match the Services Base TCP Port setting of the IP Office system set in that systems security settings The default is 50804 e Local IP Address If the PC has more than one IP address assigned to its network card or multiple network cards the
134. or by system users e System maintenance e Users with a suitable phone 1408 1416 ETR18D or ETR34D can performs a range of personal programming tasks e The users on extensions 10 and 11 can perform system programming tasks in addition to personal programming e IP Office Manager supports a dedicated IP Office Essential Edition PARTNER Version system programming mode to allow programming from a PC e Embedded voicemail e Mailboxes enabled by default for all users e Up to 15 hours message storage in total Maximum message length 3 minutes e Single auto attendant support for incoming calls e Station Metering Detail Reporting SMDR output from the IP Office to an IP enabled call logger e 64 Party conferencing supports for multiple conferences totalling up to 64 conference parties e Loudspeaker connection via an analog extension port connection This port can then be paged directly or in conjunction with paging to a hunt group Port for external music on hold source connection External switch control port for connection of up to 2 door relay controls or similar PARTNER Version Installation Manual Page 10 IP Office Essential Edition Issue 1c 09 April 2010 System Overview Features Summary 1 3 System Capacity Planning Rules Maximum Component Capacities Component Maximum IP500 Base Cards 4 Description lPS00 Phone 8 Base Card 4 Provides ports for 8 analog phone extension 1P500 Phone 2 Base Card 4
135. or the Phone 8 during power failure extension port 8 is connected to the analog trunk port 12 Optional Trunk Card Ports Ports 9 to 12 Red Fast Flash System shutdown The card can be fitted with one of the following trunk LED use depends daughter card type fitted daughter cards The trunk daughter card then uses ports 9 tole LED 9 is used for daughter card status 12 on the base card for its trunk connections e 1P500 Analog Trunk Card Red On Error Red Slow Flash Initializing Red Flash every 5 seconds Card okay Red Fast Flash System shutdown Analog Trunk Daughter Card e Green on Card fitted e Green flashing Trunk in use PRI Trunk Daughter Card Off No trunk present Green on Trunk present Green flashing Trunk in use Red Green Fast Flash port 9 or Green Fast Flash port 10 Alarm indication signal AIS from the trunk remote end Red with Green Blink port 9 or Green Blink port 10 Port in loopback mode set through IP Office System Monitor e P500 PRI Trunk Card IPO 500 Extn Card Phone 2 IP Office 500 Extension Card Phone 2 700431778 IPO 500 Extn Card Phone 8 IP Office 500 Extension Card Phone 8 700417231 PARTNER Version Installation Manual Page 101 IP Office Essential Edition Issue 1c 09 April 2010 7 3 2 Digital Station This card is used to add digital station DS extension ports to an 1P500 and IP500 V2 control unit It provides 8 RJ45 DS extension ports for use with Avaya digit
136. or the core software in the process See Reset Button RS232 9 Way D Type socket Used for system maintenance System SD Used for the System SD card The LED is used as follows e Off Card shutdown e Red flashing Card initializing or shutting down e Green on Card present e Red fast flashing Card full e Green flashing Card in use e Red steady Card failure wrong type e Orange steady Reset imminent RJ45 socket With the LAN port forms a managed layer 3 Ethernet switch The ports are full duplex WAN 10 100Mbps auto sensing MDI crossover ports AL Used for connection of a function or protective ground Use of a ground for all systems is recommended and for some locales may be a regulatory requirement PARTNER Version Installation Manual Page 97 IP Office Essential Edition Issue 1c 09 April 2010 7 2 SD Card This type of feature key is used with 1P500 V2 control units and is a mandatory item The control unit must be fitted with one of these feature keys even if no licenses are being used This type of feature key is also a Memory card used for other system functions and to provide embedded voicemail if required e By default the card can be used for 2 ports of embedded voicemail Additional ports up to a maximum of 6 can be enabled by the addition of licenses The voicemail mailbox message and prompt capacity is limited to 15 hours regardless of the card capacity e Ty WARNING These cards should only be formatted usi
137. or your Avaya representative Consultation charges may apply e Outside the USA If you need assistance when installing programming or using your system contact your Avaya representative e URL http support avaya com 8 4 Compliance with FCC Rules Transmit and Receive Gain Settings for PRI T1 and Analog Ports The Gain settings are password controlled for use by qualified installation personnel only and must not be made available to the end user The default gain settings of 0dB ensures compliance with FCC part 68 section 68 308 b 5 and TIA EIA 1S 968 Section 4 5 2 5 Through transmission amplification from ports for the connection of separately registered equipment or from other network connection ports Gain setting adjustment by unqualified personnel may result in violation of the FCC rules Qualified personnel may adjust gain settings above these levels only where 1 Measurement is made to ensure that the power levels sent to line at each network interface connected does not exceed the maximum levels specified in FCC part 68 section 68 308 b and TIA EI A 1S 968 Section 4 5 for that specific interface type 2 Where gain adjustment away from the default values are made precautions should be taken to ensure that the connection of terminal equipment is controlled by qualified installation personnel PARTNER Version Installation Manual Page 137 IP Office Essential Edition Issue 1c 09 April 2010 8 5 Port Safety Classification
138. ort is 192 168 42 1 255 255 255 0 2 Connect the LAN cable from the PCs LAN port the LAN port on the IP Office control unit 3 Check that the orange LED lamp on the IP Office LAN port is on The green LED may also be flickering as it indicates traffic across the LAN connection 4 You can now start Manager System Status or System Monitor PARTNER Version Installation Manual Page 35 IP Office Essential Edition Issue 1c 09 April 2010 3 3 Starting Manager IP Office Manager is used to access all parts of the IP Office configuration Different levels of access can be defined to control which parts of the configuration Manager user can view and alter Manager is also used to upgrade the software files used by an IP Office system Requirements e O IP Office Administration PC A Windows PC with the IP Office Administrator Application suite installed e O LAN Cable 1 Select Start Programs IP Office Manager 2 If the PC has firewall software installed you may be prompted as to whether you want to allow this program to access the network Select Yes or OK 3 By default when Manager is started it will automatically scan the network for IP Office systems If this does not happen select File Open Configuration from the menu bar 4 1f only one IP Office system is detected Manager will attempt to login to that system If no IP Office system or multiple systems are detected the Select I P Office window appears The default na
139. oting the IP Office Essential Edition PARTNER Version system will restart the card However if the card has been shutdown but not removed it can be restarted using Manager without requiring a reboot Card Startup Using Manager 1 Using IP Office Manager select File Advanced Memory Card Commands Startup 2 Using the Select IP Office menu select the IP Office system containing the memory card 3 Click OK PARTNER Version Installation Manual Page 65 IP Office Essential Edition Issue 1c 09 April 2010 5 6 Upgrading the IP Office Software The installed IP Office Manager includes IP Office software files for control units external expansion modules and phones appropriate to the IP Office software level The IP Office system can be upgraded in two ways e Using the IP Office Manager Upgrade Wizard The upgrade wizard is part of IP Office Manager and can be used to upgrade all types of IP Office system e Upgrading the System SD Card For 1P500 V2 control units the software on the System SD card can be upgraded by a range of methods Then when the system is rebooted it will use the new software Ri WARNINGS e Check IP Office Technical Bulletins Check the latest IP Office Technical Bulletin for the IP Office software release before proceeding any further It may contain information relating to changes that occurred after this document was completed Bulletins are available from http Support avaya com e WANS 10 100 Module
140. ow a minimum clearance of 90mm 3 5 inches e Additional Clearance Care should be taken to ensure that the positioning of the modules does not interrupt air flow and other factors that may affect environmental requirements This is especially important on 1P500 and IP500 V2 control units which have ventilation slots at the side e Cable Access Power cords must not be attached to the building surface or run through walls ceilings floors and similar openings Installation measures must be taken to prevent physical damage to the power supply cord including proper routing of the power supply cord and provision of a socket outlet near the fixed equipment or positioning of the equipment near a socket outlet PARTNER Version Installation Manual Page 27 IP Office Essential Edition Issue 1c 09 April 2010 2 2 1 IP500 and IP500 V2 Control Units When wall mounted a clearance of 500mm is required on all sides The ventilation slots on the rear and sides should not be covered or blocked 445mm 17 5 Clearance 9O0mm 3 5 fly nt gt po Unit 365mm 14 4 4 uf it di Total with clearance 545mm 21 5 220mm 8 7 Clearance 90mm 3 5 2 2 2 IP500 Expansion Modules The dimensions below are applicable to all 1P500 external expansion modules Fimm 2 8 16l a 7Smm 3 Unit 245mm 9 7 Total with clearance 395mm 15 7 445rom 17 5 Clearance 7Smm 3 PARTNER Version Installation Manual Page
141. protective earth connections e fT CAUTION PHONE POT ports on the front of control units must not be used for extensions that are external to the main building e The correct IP Office specific barrier boxes must be used These modules have been designed specifically for the Signalling voltages used by the IP Office system e Only the IP Office Phone Barrier Box should be used with Phone V1 modules e Only the IP Office Phone Barrier Box V2 should be used with Phone V2 modules e No other type of analog phone barrier box should be used e Where more than 3 barrier boxes are required in a building they must be rack mounted using a Barrier Box rack mounting kit e A maximum of 16 barrier boxes can be used with any Phone module e The Phone Barrier Box does not connect the ringing capacitor in Phone V1 modules Main Building Secondary Building nl Control Uniti y C_ C_ om l Barrier Box Primary ae EO Analog Phone Module i m N a Phone allena E Protection Boxes Ja Earthed Ducted Approved Ground Pointa age Approved Ground Point Cabling Main Building Secondary Building e RJ11 e RJ11 Connect to PHONE POT port on the Phone Connect to analog phone Cable not module using cable supplied with the barrier supplied box e RJ 45 e RJ45 From main building via primary Connect to the secondary building barrier box protection in both buildings via primary protection in both buildings
142. protective earth screw in the center of the Point on the back of the Barrier Box RJ45 R11 3 The rack mounting strip has threaded M4 earthing pillars Connect the free end of the barrier box ground wire using M4 washers and nuts to the earthing pillar on that side of the rack mounting strip 4 Using 14AWG wire with green and yellow sleeve connect one of the earthing pillars to the buildings protective earth 5 Using 14AWG wire with green and yellow sleeve connect the other earthing pillar to the Phone module 6 Ensure that the following wires are not routed together in the same bundle e Earth lead from the barrier box to the Phone 8 16 32 e Internal wires e g wires going directly to the Phone 8 16 32 e Wires from external telephone going directly to the barrier boxes PARTNER Version Installation Manual Page 24 IP Office Essential Edition Issue 1c 09 April 2010 Chapter 2 Installation Requirements PARTNER Version Installation Manual n Page 25 IP Office Essential Editio Issue 1c 09 April 2010 2 Installation Requirements 2 1 Environmental Requirements The planned location must meet the following requirements If being installed into a rack system these are requirements for within the rack 1 0 Temperature 0 C to 40 C 32 F to 104 F 2 0 Humidity 10 to 95 non condensing O Check there are no flammable materials in the area O Check there is no possibility of flooding O Check th
143. protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements 2010 Avaya Inc All rights reserved PARTNER Version Installation Manual Page 144 IP Office Essential Edition Issue 1c 09 April 2010
144. r cord is required e Cables The IP Office is designed primarily for connection to a structured cabling system using CAT3 UTP cabling This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves PARTNER Version Installation Manual Page 8 IP Office Essential Edition Issue 1c 09 April 2010 System Overview System Components e Mounting Kits The control unit can be used free standing with external expansion modules stacked above it However mounting kits exist to allow alternate installation methods e Wall Mounting Kit With an optional wall mounting kit the control unit can be wall mounted However it cannot support any external expansion modules when wall mounted e Rack Mounting Kit With optional rack mounting kits the control unit and external expansion modules can also be rack mounted e Surge Protectors and Barrier Boxes Where the installation includes extensions in other buildings additional protective equipment is required This equipment may also be required in areas where the lightning risk is high e Phones The following phones are supported on IP Office Essential Edition PARTNER Version systems e ACS Refreshed Series ETR6D ETR18D ETR34D 3910 and 3920 e ACS Euro Series ETR6 ETR18 ETR18D ETR34D e 1400 Series 1403 1403SW 1408 1416 e Analog Phones e Application DVDs The IP Office applications can be ordered on a number
145. r to transfer a call to another number Press Drop to drop the active call While on a conference call press Drop to drop the last person added to the conference call Press or on the volume button while active on the handset or speaker to adjust the volume To adjust the volume of the ringer press or on the volume button while the handset and speaker are inactive Press Mute to mute a call in progress To take a call off mute press Mute again Press Speaker to use the speakerphone To take a call off speakerphone lift the handset S 36 A S S3 2 3 3 a E 5 f 2 je z A 5 e c Call Log Access the log of incoming outgoing and missed calls Contacts Access the system directory of extensions hunt groups and the users personal speed dials PARTNER Version Installation Manual Page 118 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Telephones 7 7 4 ETR6 ETR6D This phone is only supported by an ETR6 card All Refresh and Euro Style variants of the phone are supported ETR6D Display variant ETR6 Non display variant Feature ETR34 ETR34D Programmable Buttons with Lights Programmable Buttons without Lights Display Speakerphone Intercom Buttons PARTNER Version Installation Manual Page 119 IP Office Essential Edition Issue 1c 09 April 2010 7 1 5 ETR18 ETR18D This phone is only supported by an ETRE card All Refresh and Euro Style variants o
146. replaced with an alternative cable Cable Description Part number Standard Maximum Length Length 9 Way DTE Cable Connects to control unit RS232 DTE port 9 Way D type plug to 9 way D type socket Structured Cabling DS Connects from RJ 45 sockets to RJ11 socketed 700047871 Line Cable PRI Trunk Cable Expansion Interconnect Cable LAN Cable digital station and analog phones Connects PRI trunk ports to the line providers 700213440 network termination point RJ 45 to RJ 45 Red Connects the control unit to expansion module 700213457 RJ45 to RJ 45 Blue Connects from IP Office LAN ports to IP devices 700213481 RJ 45 to RJ 45 Grey 2m 6 6 4m 13 2 3m 9 10 lm 3 3 3m 9 10 2m 6 6 See table below lm 3 3 100m 328 The table below details the maximum total cable distances for DS and analog extensions using different cable types Telephone 1400 Series ETR Analog Phones Unshielded Twisted Pair UTP 50nf Km 1000m 3280 1000m 3280 400m 1310 1000m 3280 1000m 3280 400m 1310 1000m 3280 1000m 3280 400m 1640 PARTNER Version Installation Manual IP Office Essential Edition CW1308 AWG22 AWG24 AWG26 0 65mm 0 5mm 0 4mm 400m 1310 800m 2620 Page 19 Issue 1c 09 April 2010 1 10 Emergency and Power Failure Ports IP Office systems can provide 2 types of analog extension power failure ports These are Type Switching Pow
147. rocess takes approximately 6 minutes PARTNER Version Installation Manual Page 84 IP Office Essential Edition Issue 1c 09 April 2010 SD Card Management Backing Up the System SD Card 6 4 2 Restore from the Backup Folder The contents of the backup folder on the System SD card can be copied to the primary folder Any files with matching file names will be replaced The IP Office is then restarted using the files now in the primary folder iT WARNING These processes will cause the IP Office system to be restarted disconnecting any current calls and services in progress Using IP Office Manager 1 Using Manager main menu select File Advanced Embedded File Management 2 From the Select IP Office dialog tick the box beside the IP Office Essential Edition PARTNER Version system you want to work with 3 The file contents of the memory cards are displayed 4 Select File Backup System Files e The contents of the backup folder on the System SD card will be copied to the primary folder The process takes approximately 6 minutes e When the process has been completed the IP Office system will be restarted Using the System Status Application 1 Start System Status and access the IP Office s status output 2 1n the navigation panel select System 3 At the bottom of the screen select Restore System Files e The contents of the backup folder on the System SD card will be copied to the primary folder The pro
148. rts for trunk connection Maximum 3 per IP500 V2 control unit Not supported by 1P500 control units The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an IP500 Analog Trunk daughter card during power failure phone ports 7 and 8 are connected to analog trunk port 12 However during normal operation analog phone ports 7 and 8 are not useable Page 100 Issue 1c 09 April 2010 System Component Details Base Cards 7 3 1 Analog Phone This card is used to add analog phone extension ports to an 1P500 and IP500 V2 control unit It is available in two variants providing either 2 or 8 analog extension ports e Supports Provides either 8 or 2 analog phone ports depending on card variant e Maximum per I P500 Control Unit 4 e IP500 Daughter Card Support 1 Supports ICLID modes DTMFA DTMFC DTMFD FSK and No status LEDs are used for analog phone extensions UK20 e LEDI is used for base card status REN 2 1 for external bell device Off Hook current 25mA Red On Error Ring Voltage 40V Red Slow Flash Initializing Intended for connection to two wire analog phones the Red Flash every 5 seconds Card okay ports do not include a ringing capacitor For connection to 4 wire analog phones connection should be via a master socket with ringing capacitors If fitted with an analog trunk card f
149. rts to an IP Office system The module is available in 16 and 30 port variants referred to as the 1P500 Phone 16 and IP500 Phone 30 respectively Supported on All IP Office control units except Small Office Edition Locales Supported in all IP Office locales Software Level IP Office core software level 2 1 36 minimum Bin file dvpots bin I ncluded Power supply unit see below and Expansion Interconnect cable Power Supply The module is supplied with a Earthed 3 Pin 60W external power supply unit The PSU has an integral power cord for connection to the module s DC I P socket A locale specific 1EC60320 C13 power cord for the external PSU is required but is not supplied with the module Mounting The module is designed as a free standing module that can be stacked on or under other IP Office modules The module can be rack mounted in a 19 rack system using the optional P500 Rack Mounting Kit Dimensions Width 445mm 17 5 Depth 245mm 9 7 Height 71mm 2 8 Weight Unboxed 3 1Kg 6 94lbs Boxed 4 4Kg 9 7lbs Based on Phone 30 V2 PARTNER Version Installation Manual Page 112 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Expansion Modules I PO 500 Phone Connections AF Oifice 500 WH 20 21 22 235 24 eo 26 2T 26 23 30 ee eE A eE EA EXPANSION 5 045 MAX DIGITAL STATION Y2 1 54 PHONE ve o CE DC I P DC power input port Used for connection of the power lead from
150. s The following port types are found on IP Office systems I conc ANALOG Used for the connection of external analog trunks AUDIO Used for input of an external music on hold source DS Connection of Avaya digital station phones supported by IP Office RS232 DTE Used for control unit maintenance under Avaya guidance On expansion modules not used EF Emergency power failure ports found on the ETR6 base card ETR Only supported on IP500 V2 control unit running in Partner Version mode EXPANSION Used for interconnection of external expansions modules and control units EXT O P Used to control external relay systems The port provides two switchable on off and pulse controls rh Used for connection of functional or protective ground if required LAN 10 100Mbps Ethernet LAN ports PF Analog power fails ports PHONE POT Analog phone extension ports On older units these ports are labeled as POT ports PRI PRI trunk ports USB Not used PARTNER Version Installation Manual Page 126 IP Office Essential Edition Issue 1c 09 April 2010 System Component Details Physical Ports 7 9 1 ANALOG Port These ports are analog trunk ports The ATM4 analog trunk cards only support loop start trunks autos Pn Decision Rds Not used Not used Not used 1 2 3 4 Ring 5 Tip 6 Not used 7 Not used 8 Not used e Off Hook Current 25mA iT IMPORTANT In all IP Office installations any module being used for analog
151. s selle 5 3 Switching Off an IP Office System 5 4 Rebooting an IP Office System 5 5 Memory Card ReMOVal i PARTNER Version Installation Manual IP Office Essential Edition Contents 5 6 Upgrading the IP Office Software 66 5 6 1 Using the Upgrade Wizard 67 5 6 2 Using an isDb Gard a 69 5 7 Out of Building Telephone Installations COPY 70 5 7 1 DS Phones an otic tee ceed 71 5 7 2 Analog Phone Barrier BOX 72 5 7 3 Rack Mounting Barrier BoxesS 73 5 8 Using the External Output Port 74 5 8 1 Port Connection krne 74 99 Reset BUHO eneit E 75 5 10 AUX BUMO morera aR E a AIER 75 6 SD Card Management 6 1 Booting from the SD CardS 81 6 2 Creating an IP Office SD Card 82 6 3 Viewing the Card ContentS 83 6 4 Backing Up the System SD Card 84 6 4 1 Backing Up the Primary Folder 84 6 4 2 Restore from the Backup Folder 85 6 4 3 Backing Up to the Optional Card 86 6 4 4 Restoring from the Optional Card 87 6 5 Upgrading Card Software nr rr erreen 89 6 5 1 Upgrading Remotely Using Manager 90 6 5
152. s Upgrade each WAN3 10 100 module separately and only after having upgraded the control unit and any other expansion modules e Upgrading pre Level 2 1 Systems For IP Office Systems with software Level 2 0 or earlier the upgrade procedure must be done from a PC with a fixed IP address on the same subnet and LAN segment as the IP Office e Multi Stage Upgrades Due to the need to adjust internal memory allocation and configuration storage for some upgrades the control unit may need to perform multi stage upgrade process The table below indicates the require upgrade paths Control Unit Unvalidated VEL EI Only I P406 V2 ip406u bin 2 1 gt 3 0 gt 3 0 999 gt 3 1 gt 3 1 999 gt 3 2 gt 6 0 1P412 ip412 bin 1 3 gt 2 1 2 1 gt 3 0 gt 3 1 gt 3 2 gt 6 0 IP500 ip500 bin 4 0 0 gt 6 0 IP500 V2 Iip500v2 bin 6 0 e Multiple Managers If more than one copy of Manager is running it is possible for the IP Office to request BIN files from a different Manager from the one that started the upgrade process Ensure that only one copy of Manager is running when upgrading an IP Office system e Other IP Office Applications Upgrading the core software of the IP Office control unit may require upgrades to associated software Typically IP Office is compatible with the previous release of most IP Office applications however for each IP Office core software release there may be exceptions These exceptions will be detailed in the Tech
153. s System Monitor Optional This version of System Monitor is only required if you need to monitor the functioning of IP Offices running pre IP Office 4 0 software e O lt APPSDVD gt Alternatively the IP Office Administrator Applications suite can be downloaded from Avaya s support website http support avaya com e D Windows PC Requirements This should meet the requirements of the administrator applications being installed The specification below are the minimum requirements for IP Office Manager If other applications are to be installed on the PC then their individual requirements should also be meet Session Mmmm tm Processor RAM HD Space Display Operating System PARTNER Version Installation Manual IP Office Essential Edition 600MHz Pentium or AMD Opteron AMD 800MHz Pentium or AMD Opteron AMD Athlon64 AMD Athlon XP Athlon64 AMD Athlon XP 128MB 256MB 1GB 800MB for NET2 200MB for Manager 1 4GB 800MB for NET2 600MB for the full IP Office Admin suite 800 x 600 256 Colors 1024 x 768 16 bit High Color Windows XP Pro Windows Vista Windows 7 Windows 2003 and Windows 2008 e 32 bit and 64 bit versions are supported e Vista support is only on Business Enterprise and Ultimate versions e Vindows 7 support is only on Professional Enterprise and Ultimate versions Page 33 Issue 1c 09 April 2010 Installing the IP Office Admin Applications 1 Using the Add or Remove Pro
154. se the following procedure when unpacking any equipment supplied by Avaya or an Avaya reseller or distributor Information Required e O Equipment Checklist An installation checklist of the parts and equipment ordered for the installation Procedure 1 0 Check for Package Damage Before unpacking any equipment check for any signs of damage that may have occurred during transit If any damage exists bring it to the attention of the carrier 2 0 Check the Correct Parts Have Been Delivered Check all cartons against the packing slip and ensure that you have the correct items Report any errors or omissions to the equipment supplier 3 0 Retain All Packaging and Documentation While unpacking the equipment retain all the packaging material Fault returns are accepted only if repackaged in the original packaging If performing a staged installation the original packaging will also assist when repacking equipment to be moved to the final install site 4 0 Ensure that Anti Static Protection Measures are Observed Ensure that anti static protection measures are observed at all times when handling equipment with exposed electrical circuit boards 5 0 Check All Parts Visually inspect each item and check that all the necessary documentation and accessory items have been included Report any errors or omissions to the dealer who supplied the equipment 6 0 Check All Documentation Ensure that you read and retain any documentation included with th
155. t the volume of the ringer press or on the volume button while the handset and speaker are inactive Mute Ee progress To take a cal off mute press Mute E _ PARTNER Version Installation Manual Page 117 IP Office Essential Edition Issue 1c 09 April 2010 7 1 3 1416 This type of phone can be used for user programming When used as extension 10 or 11 it can also be used for system programming Connects via DS port Programmable Buttons w 16 bottom two are fixed as Intercom Headset Socket ui Hands free Speaker Microphone Message Waiting Lamp w Display 4 x 24 Backlit Supported Add Ons DBM32 x 2 Upgradeable Firmware ui Fixed Function Keys SPEAKER HEADSET MUTE fm VOLUME UP ff A CONTACTS E MESSAGE BF HOLD Jf GO TRANSFER WF VOLUME DOWN z EE CALL LOG C prop 543 REDIAL Z CCC CONFERENCE MENU Description Programmable The first two of them are fixed as Intercom The remainder can be programmed by the system Buttons administrator as either line appearance buttons or feature buttons Press the A button to access the Avaya menu Press the A button twice to exit the Avaya menu The Avaya menu provides options that allow you to customize phone settings select the display language view network information and log out Press Redial to dial the last number you dialed Press Hold to put the active call on hold Press Conference to add another party to an existing call Press Transfe
156. te Reboot Immediate reboot without waiting for active calls to end 30 to 40 Red Erase All Erase configuration alarm log and core software Over 40 Flashing green None None 5 10 AUX Button IP500 V2 control units have an AUX button This button can be used as follows If pressed during a restart of the control unit the control unit skip booting from the primary folder on the System SD card If pressed for between 5 and 10 seconds when a system is running the control unit will shutdown for 10 minutes PARTNER Version Installation Manual Page 75 IP Office Essential Edition Issue 1c 09 April 2010 Chapter 6 SD Card Management PARTNER Version Installation Manual n Page 77 IP Office Essential Editio Issue 1c 09 April 2010 6 SD Card Management The 1P500 V2 control unit has two SD card slots labeled System SD and Optional SD respectively These are used as follows e System SD Card An Avaya System SD card must be present in this slot at all times This card holds copies of the IP Office firmware and configuration and is used as the IP500 V2 control units non volatile memory e Each Avaya System SD card has a unique Feature Key serial number which is used for generating and validating licenses entered into the IP Office configuration e The card stores the prompts for embedded voicemail operation and acts as the message store for embedded voicemail messages e Prior to any planned shutdown or restart of the
157. tem SD card will be copied to the Optional SD card This process at least 90 minutes and can take much longer PARTNER Version Installation Manual Page 86 IP Office Essential Edition Issue 1c 09 April 2010 SD Card Management Backing Up the System SD Card 6 4 4 Restoring from the Optional Card The files in the primary folder on the Optional SD card can be copied to the primary folder on the System SD card Any files with matching file names will be replaced The IP Office is then restarted using the files now in the System SD card s primary folder The restore process is separated into two parts either copying configuration files from the Optional SD card or copying software files from the Optional SD card This allows software files to be copied from an Optional SD card without affecting the existing configuration of that system E WARNI NG These processes will cause the IP Office system to be restarted disconnecting any current calls and services in progress 6 4 4 1 Restoring a Configuration from an Optional Card The following processes copy the configuration file config cfg and licenses file keys txt The processes take a few seconds e iT WARNING These processes will cause the IP Office system to be restarted disconnecting any current calls and services in progress Copying a Configuration from the Optional SD Card File Using IP Office Manager 1 Using Manager main menu select File Advanced Embedded
158. the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading 5 Circuit Overloading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on over current protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used when addressing this concern 6 Reliable Earthing Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit e g use of power strips 7 h Only the screws M3 x 6mm provided with the mounting kit should used to attach the brackets to the control unit PARTNER Version Installation Manual Page 50 IP Office Essential Edition Issue 1c 09 April 2010 Installation Rack Mounting DO IPO 500 Rack Mounting Kit 00429202 PARTNER Version Installation Manual Page 51 IP Office Essential Edition Issue 1c 09 April 2010 4 8 Connecting an External Expansion Modules Any external expansion modules should be connected to the control unit before power is applied to the control unit The module connects to the IP Office control unit using an expansion interconnect cable Each module is supplied with an expansion connect cable and a power supply unit An 1EC60320 C13 type earthed power cord is required e The ext
159. the process for recreating the SD card This process will overwrite the software files on the card with the files available to IP Office Manager It will not affect any other files for example the configuration file This process takes approximately 15 minutes When the recreate process has completed reinsert the card into the control unit s System SD card slot Using IP Office Manager select File Advanced Reboot In the Select IP Office menu select the 1P500 V2 system and click OK Select the type of reboot that you want performed and click OK N QQ Ww A W When the system is rebooted as it restarts it will load the software files in the primary folder of the System SD card PARTNER Version Installation Manual Page 90 IP Office Essential Edition Issue 1c 09 April 2010 SD Card Management Upgrading Card Software 6 5 3 Upgrading Using an Optional SD Card This method allows an Optional SD card to be used as the source from which the System SD card is upgraded It only upgrades the software files it does not update embedded voicemail prompts 1 Once started do not interrupt this process for example by removing the SD card This process takes approximately 15 minutes 2 Insert the SD card into a card reader on the Manager PC 3 Using IP Office Manager select File Advanced Recreate IP Office SD Card 4 Select IP Office A Law IP Office U Law or IP Office Partner Version This selection will affect how the IP Offi
160. the time duration for the shutdown or indefinite System Shutdown Using a System Phone This process can be used by any user configured as a System Phone user and using a 1400 Series phone The user s Login Code is used to restrict access to system administration functions on the phone Unlike Manager a system phone user cannot select an indefinite shutdown The can set a timed shut down of between 5 minutes and 24 hours 1 Select Features Phone User System Admin 2 From the menu select System Shutdown 3 Select a time period for the shutdown It must be in between 5 minutes and 24 hours 4 Press Done and then Confirm to begin the shutdown PARTNER Version Installation Manual Page 93 IP Office Essential Edition Issue 1c 09 April 2010 Chapter 7 System Component Details PARTNER Version Installation Manual n Page 95 IP Office Essential Editio Issue 1c 09 April 2010 7 System Component Details 7 1 Control Unit The slots are numbered 1 to 4 from left to right They can be used in any order However if the capacity for a particular type of card is exceeded the card in the rightmost slot will be disabled The unit must not be used with uncovered slots O Maximum Extensions Conference Parties Trunks Cards VCM Card Slots Voicemail Channels Locales Software Level Power Supply Mounting Dimensions Memory Up to 48 in Partner Version mode 128 as standard but maximum 64 in any individual c
161. tion or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party
162. ughter card which uses the base card ports for trunk connection e Maximum 4 per control unit e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an 1P500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 IP500 ATM Combination Card This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 4 analog trunk ports 9 12 The card also includes 10 VCM channels e This card has a pre installed 1P500 analog trunk daughter card e Maximum 2 combination cards per 1P500 V2 control unit Not supported by IP500 control units e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an 1P500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 PARTNER Version Installation Manual Page 99 IP Office Essential Edition Issue 1c 09 April 2010 IP500 ETR6 Base Card PARTNER Version Installation Manual IP Office Essential Edition This card provides 6 ETR ports for connection of ETR phones 2 Analog extension ports are also provided for emergency use only with an analog trunk card The card can be fitted with an IP500 trunk daughter card which uses the base card po
163. unit Not supported by 1P500 control units The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an IP500 Analog Trunk daughter card during power failure phone ports 7 and 8 are connected to analog trunk port 12 However during normal operation analog phone ports 7 and 8 are not useable Page 14 Issue 1c 09 April 2010 System Overview Base Cards 1 6 Trunk Cards The IP500 base cards can be fitted with an I1P500 daughter cards to support the connection of trunks to the base card Each daughter card is supplied with the stand off pillars required for installation and a label to identify the daughter cards presence on the front of the base card after installation e IP500 Combination cards are pre fitted with a trunk daughter card which cannot be removed or changed for another type of trunk daughter card IP500 Analog Trunk Daughter Card This card allows the base card to support 4 analog loop start trunks e The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors e If fitted with an 1P500 Analog Trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 e Maximum 3 per IP500 control unit I1P500 PRI U Trunk Daughter Card This card allows the base card to
164. vided on the IP Office control unit DEL re Pete Switch 1 Switch 1 O R 35mm Stereo 2 Switch 2 13 Jack Plug a 3 0 Volts Ground Chassis Switch 1 e Switching Capacity 0 7A e Maximum Voltage 55V d c e On state resistance 0 7 ohms e Short circuit current 1A e Reverse circuit current capacity 1 4A e Ensure that pins 1 and 2 are always at a positive voltage with respect to pin 3 3 5mm stereo audio jack plugs are frequently sold as pre wired sealed modules It may be necessary to use a multi meter to determine the wiring connections from an available plug Typically 3 common to both relays is the cable screen PARTNER Version Installation Manual Page 74 IP Office Essential Edition Issue 1c 09 April 2010 Additional Processes Using the External Output Port 5 9 Reset Button The IP500 and IP500 V2 control units have a Reset button Pressing the button while the control unit is starting up will pause the start up until the button is released The effect of pressing the button during normal operation will depend on how long the button is pressed and is indicated by the CPU LED Press Duration CPU LED Summary ELT ae E Off O to 5 None None 5 to 10 Orange Reboot When Free Reboot when free with new incoming outgoing call barring A reboot using the reset button is recorded in the Audit Trail 10 to 30 Flashing orange Erase Configuration Erase the configuration alarm log and audit trail Immedia

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