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Using Your Direct-Line Console

1. Hour J Min TP and Min J keys to set the time Up arrow raises numbers down arrow lowers numbers 7 Select Date from display 8 Press the Month Month d Date and Date 4 arrow keys Up arrow raises numbers down arrow lowers number 9 Select Exit twice 10 Press Clock Functions The green light goes off AUN o al 4 20 Calendar Features Camp On You can use Camp On to complete a transfer of a call to a busy inside extension and put the call on hold for a preset length of time This interval is programmed by your system manager The person you transferred the call to hears a tone signaling there is another call waiting If the call remains unanswered it returns to you for further handling When a call returns you hear three rings You can use Camp On with either a programmed line button or a feature code To Program a Camp On Button Label the button to be programmed as Camp On Slide the T P switch to the P position Press the button you labeled Camp On Dial 57 Slide the T P switch to the center position Poy To Use Camp On with Manual Dial 1 Press Transfer and dial the extension 2 Press programmed Camp On button or press programmed Feature button and dial 57 3 Hang up Camp On 4 21 Features E TOO O To Use Camp On with One Touch Transfer with Manual Completion 1 While active on a call press the DSS or Auto Dial button 2 Press programmed Camp On button or
2. Timer 4 55 T P switch 1 8 1 10 Transfer 1 8 1 10 29 automatic completion 4 Timekeeping buttons 1 8 4 55 S Index A V Voice announced transfer Voice option Volume control Index IN 5 AT amp T 555 620 132 Graphics AT amp T 1988
3. Feature Programming Code Y Extension Status 2 44 Y Feature buttont 20 Forward 33 Last Number Dial 84 Messaging delete message 26 leave message 25 next message 28 Y posted messaget 751 return call 27 scroll 29 V send remove message 38 Y Night Servicet 39 Notify notify receivet 758 extension notify sendt 757 extension Paging Y group paging 22 group ext Y Park 86 Y Park Zone 22 zone Personalized Ring 32 ring 1 8 Personal Speed Dial 01 24 21 number t Feature must be programmed on line button V Feature is explained in this guide Feature sets up how your telephone works a programmed button is not needed to use it Programming Codes B 3 Programming Codes p K5Gsrssh hmhmhC o o o 2 2 2 2 Feature Pickup general pickup group pickup inside outside Privacy Reminder Service cancel reminder missed remindert next message set reminder Ringing Options abbreviated offt abbreviated ont delayed all lines delayed one linet immediate all lines immediate one linet no ring all lines no ring one linet Saved Number Dialt Signalingt Y System Speed Dial Voice Announce Receive offt ont Voice Announce Send on Voice on off Ring on SKSSESSN Programming Code 9 88 9 extension 9 line number 31 81 752 28 81 342 341 346 36 347 37 345 35 85 23 extension 24 3 digit code 600 729 1
4. Contrast ui D Dialpad Direct Station Selector see Direct Line Console see Index IN 1 Index Disconnect Display buttons screen 1 1 8 110 DLC 1 4 Do Not Disturb 1 Drop fito DSS 1 4 11 10 11 16 DSS buttons 1 16 E Extension status 4 27 4 30 F Fax machinel1 3 Feature availability 4 2 4 3 G Group Page 4 42 0 H Handset Headset 1 3 11 11 2 2 0 HFAI Hojta iaoe ICOM buttons 1 13 Inside call voice announced L Lights 1 19 Index Manual Completion Sa MERLIN II System Display Console 1 9 Message Messaging 4 31 4 38 Microphone Missed Reminder 4 48 Modem N Next Message Night Service 4 39 4 41 O One Touch Transfer 4 22 AB Originate Only option Outside call P Page All 4 ape 4 42 4 43 Park 4 45 Park a IN 3 Index Index Programming button codes B 1 features 4 5 4 6 R Recall 1 8 11 10 Reminder Cancel messages 4 51 Service 4 48 4 52 Set 4 4 51 Ring option Ringer volume control 1 10 Ringing distinctive 2 3 S SA buttons 1 13____ Send Remove Message 4 32 4 33 Shift buttons 1 10 1 18 Speaker 1 10 0 IN 4 Index Speakerphone 1 3 1 8 2 8 volume control 1 8 1 10 s_ Speakerphone paging 4 42 4 43 System Access SA outos i Ga System o e AS
5. If you want to See Interrupt a co worker s call in an emergency n Enter a billing or charging code when answering Account Code Entry Code Entr or transferring a call Use a programmed button for one touch dialing Auto Dial Dial of inside and outside calls Transfer a call to a busy extension and hold it Camp Dn there for a preset time Page co workers over their speakerphones or a Paging loudspeaker system Broadcast an announcement Paging Put a call on hold and page a co worker to pick Park up the call at another phone Paging Notify co workers that they have messages Messaging Feature Finder 3 3 Feature Finder Making Calls If you want to See Enter a billing or charging code when making an Account Code Entr outside call Use a programmed button for one touch dialing Auto Dial of inside and outside calls Use a code to dial outside numbers quickly System Speed Dial 3 4 Feature Finder Features With this system you have many features to facilitate your operator tasks along with the various call handling features discussed in Chapter 2 This chapter lists these features alphabetically and provides instruction for when and how to use them Before using the features a quick review of the section Feature Availability in this chapter can help you determine which features are available for your console Features 4 1 Features zz Qe Feature Availability 4 2 The foll
6. This button is used only to make calls and can be set to make either Ring or Voice calls Line and DSS Buttons 1 13 About Your Direct Line Console Use the ICOM buttons for inside calls only You can use SA buttons for inside and outside calls You must first dial a dial out code such as 9 to make an outside call on an SA button Line feature buttons can be programmed as inside Auto Dial buttons This feature enables one touch dialing of extension numbers The buttons are labeled accordingly You might also have some of the line feature buttons programmed as operator feature buttons These operator specific features are used to cover telephones after hours turn on a co worker s message light leave messages on a display telephone or alert you of a system problem You can also program any remaining unlabeled buttons with additional features using a simple button programming procedure 1 14 Line and DSS Buttons About Your Direct Line Console The following illustration shows an example of programmed and labeled line buttons loloalloallaollaolooloo co poje allan a EREE ooog A sele laelae sa efes es laal 32Sa oolloolloolloo loojlo ojo ollo oJlooJt6 S HSlSsllHslSsSslSslSsiSs Ba 58 52 5 oolloolloolloojfioojlooJloojlooJloojinojlaoajlior as oa BI Une Buttons ICOM or SA Buttons 1 15 Line and DSS Buttons About Your Direct Line Console A ESSE o o Using DSS Buttons The ME
7. 2 Lift the handset or press Speakerphone or Speaker You are automatically connected to the line with the steady red light To Answer a Voice Announced Call Choose one of the following m Lift the handset m Use the headset m Press the Microphone button to talk over your speakerphone only on a voice announced call m Use Hands Free Answer on Intercom HFAI If HFAI is on before the call comes in you can talk directly into the speakerphone without doing anything else Putting a Call on Hold 1 Press Hold to put a call on hold The green light next to the line button with the call on hold flashes quickly until the call is picked up or the person hangs up 2 8 Answering a Call Quick Start Transferring a Call You can transfer a call from your extension to another inside extension or outside number The following procedure provides the basic steps for transferring a call To use one touch transfer and other system features available during transfer see Transfer in Chapter 4 To Transfer to an Inside Extension 1 If your phone has Auto Dial buttons check the light next to the button for the person s extension m Ifthe light is on the person is unavailable Consider using or and See Chapter 4 for more information on these features m If the light is off go to Step 2 Press Transfer The call is put on hold automatically and the system selects an SA or ICOM button Press the Auto Dial button or dial
8. enter the code See Auto Dial later in this chapter 3 Press an SA or line button 4 10 Account Code Entry Features eo Lift the handset press Speakerphone or Speaker or use the headset 5 Dial the telephone number including dial out code if necessary NOTE If using account codes on a conference call follow Steps 1 through 5 and press Conference When adding a participant repeat Steps 1 2 3 and 5 and press Conference again To Enter or Change an Account Code During a Call 1 Press the programmed Account Code button or press the programmed Feature button and dial 82 2 Dial the account code followed by NOTE If you make an error you can correct the code by repeating Steps 1 and 2 Account Code Entry 4 11 Features Alarm If there is a problem with the system the red light next to your Alarm button goes on Reportthe alarm immediately The red light stays on until the problem is cleared by your system manager NOTE The Alarm button must be programmed on your console by your system manager 4 12 Alarm Features Alarm Clock You can use your display console as an alarm clock and set it to beep at a particular time to remind you of a meeting appointment or other important event The telephone beeps every day at the set time until you cancel the alarm To Set Alarm Clock BIS 22D and BIS 34D Models 1 Press Set until Alarm appears on display 2 Press F
9. features you can use with feature Icodes The features explained in this guide are checked v Feature Codes A 1 Feature Codes S SISISNSINISIS A 2 Feature Account Code Entry Callback Selective Call Waiting pickupt Camp On Extension Status Off Operator Extension Status 1 Extension Status 1 Operator Extension Status 2 Extension Status 2 Operator Follow Met Forward Forward and Follow Me cancel allt cancel onet cancel from your telephone Last Number Dial Messaging cancel messaget delete message leave message next message return call scroll Feature must be activated with a feature code V Feature is explained in this guide Feature Codes Code 82 code 55 87 57 760 extension 45 761 extension 44 762 extension 34 extension 33 extension or telephone number 3 4 34 extension 33 your extension 84 53 extension 26 25 28 27 29 NINN Feature Codes Feature Send Remove message Paging Loudspeaker Paging Personal Speed Dialt Pickup group inside outside Privacy on off Reminder Service cancel reminder set reminder System Speed Dial t Feature must be activated with a feature code V Feature is explained in this guide Code 38 extension 9 line zone code 01 24 88 9 extension 9 line 31 31 81 extension 81 ext time A orP code 600 729 Feature Codes A 3 Pr
10. or use the headset 3 Press a DSS or Auto Dial button for the extension or dial the extension number Your co worker s telephone rings Making a Call 2 5 Quick Start To Make an Inside Voice Announced Call mb Press ICOM Voice or SA Voice 2 Lift the handset press Speakerphone or Speaker or use the headset 3 Press a DSS or Auto Dial button for the extension or dial the extension number 4 lf you hear a beep begin talking If you hear ringing or busy tone the person is unavailable Hang up NOTE A person with a speakerphone can enable voice announced calls even if the telephone is in use See the Analog Multiline Teleohones User s Guide for more on Voice Announce 2 6 Making a Call Quick Start To Make an Outside Call 1 If the red light next to the line or SA button to be used for the call is not on press the button 2 Lift the handset press Speakerphone or Speaker or use the headset 3 Listen for dial tone press the Auto Dial button or dial the System Speed Dial code if your system provides them or dial the telephone number include dial out code if necessary NOTE If you are making the call for a co worker follow the appropriate procedure to transfer a callin Chapter 4 Making a Call 2 7 Quick Start Answering a Call 1 Ifthe red light next to the line with the call is not on press the button next to the flashing green light The red light shifts to that line
11. or unanswered The call returns to your console for further handling You can do one of the following m Take a message from the caller and press Send Remove Message to turn on your coworker s message light After you press Send Remove Message you need to dial the extension or press the DSS button m Continue trying to connect the call by using one of the following features Barge In allows you to interrupt a call for an emergency or if you have been instructed to interrupt Camp On puts the transferred call on hold for a preset time If the call is unanswered it rings back at your console Paging to allows you to broadcast an announcement over co workers speakerphones or over a loudspeaker system Park and Paging allow you to put a call on hold and page a co worker to pick up the call from another telephone 4 62 Transfer Feature Codes This appendix provides a summary table showing Use feature codes to activate features that are not programmed on line buttons To use a feature code press the programmed Feature button and dial the code for the feature you want to use See Chapter 4 for instructions for programming a Feature button and jusing feature codes Not all features can be activated by a code Some features such as Do Not Disturb must be programmed on a line button so the light next to the button can provide a visual reminder when the feature is in effect The following table lists the
12. or your name if programmed The message also shows the date and time and your extension number When you send a message to an extension with an analog multiline display telephone it turns on the message light and delivers the message Call OPERATR or your name and shows the date and time of the message The Send Remove Message button may also turn off a co worker s message light if the only message was from an operator and cancel the operator message delivered to a display telephone If you have a MERLIN II System Display Console you can make sure you do not turn off a message light that was turned on by another operator by using the Message Status button To check the status of a co worker s message light press the Message Status button If the green light next to that person s DSS button is on then he or she has an operator message and his or her message light is 4 32 Messaging Features on Also if an inside Auto Dial button has been programmed the red light next to that button is turned on when an operator has sent that extension a message If your DSS is set up with additional extensions on separate DSS pages you must press the appropriate Shift button to see the message status of these extensions You can also check message status if you have Auto Dial buttons programmed with co workers extensions If the red light next to the Auto Dial button is on the co worker s message light is on To Program a Send R
13. press programmed Feature button and dial 57 NOTE If your system is programmed for One Touch Transfer with automatic completion you must follow the instructions under To Use Camp On with Manual Dial 3 Hang up 4 22 Camp On Features Conference You use the Conference button on your console to set up a conference call between co workers and or outside participants You can connect up to five people in the same conversation You can conference one or two outside numbers and up to three extensions including your own Anyone who shares a line with you can join the conference on that line and is counted as one of the five participants You can consult privately with each participant before adding the participant to the conference If you originate a conference and then decide to drop out the entire conference call is disconnected However if you put the call on hold while the conference continues you can still receive calls NOTE The transmission quality may vary when you are conferencing outside lines Conference 4 23 Features aa o To Set Up a Conference 1 Make a call to the first extension or outside number 2 Press Conference after the person answers and you have announced the call The green light next to the line button flashes quickly signaling that the call is on hold for the conference 3 Ifthe next call is an inside call press an ICOM or SA button if it is o
14. press the programmed Feature button and dial 9 and line number 801 880 3 Dial the code for the zone to be paged NOTE If the loudspeaker system has more than one zone you will hear a beep or a dial tone Dial the code supplied by your system manager for the zone you want to page 4 Make announcement 4 44 Paging Features i i Park When transferring a call you may find that your co worker cannot be located Use Park to hold the call and use Paging to announce the call over the person s speakerphone or over the building s loudspeaker system For more information see in this chapter When you park a call you put it on hold so it can be answered from any telephone in the system Calls can be parked at your extension or at a specific Park Zone You cannot park a call at a Park Zone where another call is parked Your co worker can then pick up the call from the nearest telephone by using Pickup and dialing the extension you announced If the call is not picked up after a set time it returns to your console You can use Park with a programmed Park or Park Zone button You can also use Transfer to park a call NOTE m Park Zone and Paging features must be programmed system wide m You must have Park Zones maximum 8 Speakerphone Paging group numbers and or Loudspeaker Paging access codes and line numbers Park 4 45 Features To Program a Park Button Label the button to b
15. the person s extension m If the person is available announce the call and hang up The call is transferred m If the person is unavailable return to the caller by pressing the SA or line button with the held call Transferring a Call 2 9 Quick Start To Transfer to an Outside Number 1 Press Transfer The call is put on hold automatically 2 Press a line button to get an outside line or press an SA button and dial the dial out code You hear a dial tone 3 Dial the outside number m l the person is available hang up The call is transferred m If the person is unavailable return to the caller by pressing the SA or line button with the held call 2 10 Transferring a Call Quick Start Setting Up a Conference You can conference up to five people on the same conversation one or two outside numbers and up to three extensions including your own 1 Make a call to the first extension or outside number 2 Press Conference after the person answers and you have announced the call The green light next to the line button flashes signaling that the call is on hold for the conference If the next call is an inside extension press an ICOM or SA button if it is an outside number press an SA or line button NOTE If you have SA buttons and any are available the system selects one automatically for you Dial the next extension or outside number NOTE lf you make a dialing error while adding a part
16. the transfer m f an SA Voice or ICOM Voice button is selected for a transfer with consultation the transfer is called a voice announced transfer The person to whom you are transferring will hear your voice on his or her speakerphone after a beep Transfer 4 57 Features ee P o To Transfer to an Inside Extension without Using One Touch Transfer Whether or not your system is programmed for One Touch Transfer you can transfer an inside or outside call to an inside extension as follows 1 If your console has DSS or Auto Dial buttons check the light next to the button for the person s extension m If the light is on the person is unavailable See in this section m If the light is off go to Step 2 2 Press Transfer The call is put on hold automatically and the system selects an SA or ICOM button If an SA Ring or ICOM Ring button is selected your display prompts you with Transfer to If an SA Voice or ICOM Voice button is selected your display prompts you with Announce to 3 Press the DSS or Auto Dial button or dial the person s extension For a transfer without consultation hang up 5 Fora transfer with consultation announce the call m If the person accepts the call hang up The call is transferred m l the person does not accept the call press the line button with the held call to return to the call A 4 58 Transfer Features TTT a TEE If your system is not programmed for One Touch Transfer y
17. track telephone use to bill clients and to forecast and budget costs You can use account codes for incoming as well as outgoing calls if your system is programmed for both If your system has this feature it is programmed as either required or optional m Required you must enter an account code before making an outside call You may enter an account code for an incoming call Optional if you choose to use account codes you can enter them on both incoming and outgoing calls either before or during the call If you make an error when entering an account code whether it is required or optional you can change the code during a call The caller cannot hear you enter the account code NOTE You must have account codes and instructions on how and when to use them Account Code Entry 4 9 Features E o o oo To Program an Account Code Entry Button Label the button to be programmed as Account Code Slide the T P switch to the P position Press the button you labeled Account Code Dial 82 Slide the T P switch to the center position ae oS T To Enter an Account Code Before a Call 1 Do one of the following m Press the programmed Account Code button m Press the programmed Feature button and dial 82 2 Dial the account code followed by NOTE You can program an outside Auto Dial button with a specific account code followed by a Press the button whenever you need to
18. 0 10 19 19 t Feature must be programmed on line button V Feature is explained in this guide Feature sets up how your telephone works a programmed button is not needed to use it B 4 Programming Codes Special Characters When you program Auto Dial buttons or Personal Speed Dial codes you are storing a sequence of numbers to be dialed automatically Some dialing sequences need special characters For example you would press Hold to insert a pause p after the dial out code in a dialing sequence so the system is allowed to seize an outside line before dialing the number lt can also be used to separate a phone number from an extension number Special Characters C 1 Special Characters ooo 0 The following table describes special characters Ask your system manager which special characters are needed and when to use them Press See Means Drop S Stop Halts the dialing sequence to allow the system to respond Hold p Pause Inserts 1 5 second pause in the dialing sequence Multiple consecutive pauses are allowed Conference f Flash Sends a switchhook flash Must be the first entry in the dialing sequence HH For Extension Programming only Prog End of Dialing Used to signal the end of the dialing sequence or used to separate grouped digits for example account codes from number dialed End of Dialing Used to signal the end of the dialing sequence or to sepa
19. 1 Label the button to be programmed as one of the following m Reminder Set m Reminder Cancel m Next Message display consoles only m Missed Reminder display consoles only Slide the T P switch to the P position Press one of the buttons to be programmed Dial m 81 for Reminder Set m 81 for Reminder Cancel m 28 for Next Message m 752 for Missed Reminder Repeat Steps 3 and 4 to program remaining buttons Slide the T P switch to the center position Reminder Service 4 49 Features To Set a Reminder 1 Press the programmed Reminder Set button or press the programmed Feature button and dial 81 The light next to the Reminder Set flashes 2 Press the DSS or inside Auto Dial button for the extension 3 Dial a four digit time from 0100 to 1259 4 Dial 2 A for AM or 7 P for PM The light goes on next to the Reminder Set button If the station associated with the DSS button or inside Auto Dial button has a Reminder Set button programmed that light goes on also If the station has no Reminder Set button programmed the Reminder Set light goes off 5 Repeat Steps 2 through 4 for each additional telephone 6 Press the Reminder Set button The light next to the Reminder Set button goes out 4 50 Reminder Service Features To Read Reminder Messages on the Display 1 Press the programmed Reminder Set button or press the programmed Feature button and dial 81 2 Press the DSS or inside Auto Dial bu
20. B 1 C Special Characters C 1 D System Specifics D 1 iv Contents The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance servicing instructions in the literature accompanying the product IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment These precautions reduce the risk of fire electrical shock and injury to you and damage to the equipment Read and understand all instructions m Follow all warnings and instructions marked on or packed with the telephone m Do not use the telephone near water as in a wet basement The telephone can be hazardous if immersed in water To avoid the possibility of electrical shock do not use it when you are wet lf you accidentally drop it into water do not retrieve it until you have first unplugged the line cord from the modular wall jack Do not plug the telephone back in until it has dried thoroughly vi m Do not use the telephone during electrical storms in your immediate area There is a remote risk of electrical shock from lightning Unplug the telephone from the wall outlet before cleaning Use a damp cloth for cleaning Do not use liquid or aerosol cleaners on the telephone Never push objects of any kind into the telephone through openings or slots Never spill liquid of any kind on the telephone Do not use the telephone near a gas
21. Console Equipment 1 11 About Your Direct Line Console Amplifiers The following amplifiers work with the supported headsets m Modular Amplifier connects the StarSet Mirage Supra and Supra NC headsets to a telephone equipped with a modular handset m Plug Prong Amplifier connects the StarSet Mirage Supra and Supra NC headsets to a telephone equipped with a headset adapter Plug Prong Amplifiers must have a 502C adapter Both amplifiers have volume and mute controls 1 12 Console Equipment About Your Direct Line Console Line and DSS Buttons Your console s line buttons and or DSS buttons are preprogrammed and labeled for specific functions depending on the way your system has been set up Line Buttons The BIS 22D has 22 line buttons and the BIS 34 BIS 34D and MERLIN II System Display Console have 34 line buttons Two or more of your line buttons are programmed as either Intercom ICOM or System Access SA buttons You cannot have both ICOM and SA buttons provide two options for call announcement depending on how they are programmed m Ring button when you call another extension on a Ring button the telephone at that extension rings m Voice when you call another extension on a Voice button the person at that extension hears a beep and then your voice on his or her speakerphone In order to assist in transfers your telephone may have been programmed with a line button labeled Orig Only
22. P s AE 0 AR PS a da y E REL E A A AT amp T 555 620 132 Issue 1 A A o AT 8 T October 1992 Srs a ia E E nee dl MERLIN LEGEND Communications System Release 2 0 Analog Direct Line Consoles Operator s Guide ayn q EX ALA AA AS lt A a at YA Ce WO Speen ME f a 5 ae Sent 2 r a LU A E ERA E if a EDS z AS Copyright O 1992 AT amp T AT amp T 555 620 132 All Rights Reserved Issue 1 Printed in U S A October 1992 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Federal Communications Commission FCC Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Department of Communications DOC Interfere
23. RLIN II System Display Console has a built in DSS You use the DSS buttons for one touch dialing of extensions when making or transferring calls and for manual signaling of calls DSS buttons have assigned numbers usually in consecutive order starting with the top left corner button Each button can have three numbers assigned to it For example the following illustration shows 10 50 90 assigned to the first button To find out about the numbers assigned to your DSS or if your console is not labeled with extension numbers see your system manager 1 16 Line and DSS Buttons About Your Direct Line Console Extension Buttons SETITI e A em Shift Buttons 1 17 Line and DSS Buttons About Your Direct Line Console Using Shift Buttons to Access Extension Numbers To access an assigned extension number you use Shift 1 Shift 2 or Shift 3 with the DSS button Each Shift button accesses a specific range of extension numbers as determined by your system setup For more information see your system manager NOTE After you press a Shift button press a DSS button to dial an extension number Shift 1 is used to reach the first number on each DSS button In the preceding illustration this button allows you to reach extensions 10 49 Shift 2 is used to reach the second number on each DSS button In the preceding illustration this button allows you to reach extensions 50 89 Shift 3 is used to reach the third
24. To Turn Message Lights On and Off from a Console with Auto Dial Buttons 1 Check the red light next to the Auto Dial button for the extension If the light is on co worker s message light is on if the light is off co worker s message light is off 2 Press the Send Remove Message button or press the programmed Feature button and dial 38 then press the inside Auto Dial or DSS button to turn co worker s message light on or off To Turn Message Lights On and Off from a Console without Auto Dial or DSS Buttons 1 Press the Send Remove Message button or press the programmed Feature button and dial 38 2 Dial the person s extension or press the DSS or Auto Dial button for that extension Messaging 4 35 Features III o ooo o o 2 NOTE You cannot check the status of co workers message lights without DSS or Auto Dial buttons If you send a message you may be turning off the message light that was turned on by another operator Posted Message Use Posted Message to let co workers with display phones know when you are unavailable When a co worker dials your extension the Posted Message you have chosen appears on his or her display To post a message you need a programmed line button on your console but you do not need a display console Co workers can also post messages from their telephones When you dial their extensions the message shows on your display You can post 1 of 20 programmed messages The e
25. a conference participant m Disconnect a conference participant by pressing Drop and then pressing participant s line button m You cannot use Drop when the conference is on hold 9 To end the conference hang up 2 oN Conference 4 25 Features zz ooo 4 26 NOTE If you make a dialing error while adding a participant to a conference you must hang up and restart the procedure to add the participant at Step 3 You do not need to press Conference again Conference Features O ee Extension Status Extension Status lets you monitor the status of telephones in your system In some companies Extension Status is used with calling groups to monitor the availability of agents in a business with housekeeping or health care services it can be used to monitor the status of rooms You can change status at the console or at the extension with either a programmed line button or a feature code but you can monitor status only from a console NOTE Extension Status must be system programmed and assigned to the console You must know your company s assignments for each status and have programmed line buttons on the console Extension Status 4 27 Features To Program an Extension Status Button 1 Label the buttons to be programmed as follows m ES Off m ES1 m ES2 NOTE The labels suggested refer to the Extension Status feature used by businesses with housekeeping or health c
26. appointments or to provide guests in hotels with wakeup calls Your co workers can set and cancel their own reminders or you can set and cancel reminders for them You can set a reminder to ring several telephones at the same time When you set a reminder a call is placed to the phone at the preset time If the call is not answered within 30 seconds the phone stops ringing and the reminder is identified as a missed reminder Missed reminders also result when the extension is busy A set reminder will ring at the same time every day until you cancel it Your system can be set to cancel all reminders automatically at a certain time each day You can program line buttons as Reminder Set and Reminder Cancel or use feature codes to set and cancel reminders You can also program a Missed Reminder button on a display console When a reminder call is missed the green light next to Missed Reminder flashes Pressing this button displays a message that tells you the time the name and the extension of the missed reminder 4 48 Reminder Service Features To clear a Missed Reminder message press Reminder Cancel or dial the feature code You cannot set or cancel a reminder when the Missed Reminder light is steady NOTE You must have a DSS adjunct or inside Auto Dial buttons programmed to use this feature The system maybe programmed to cancel all outstanding reminders at a preset time every day To Program Reminder Service Buttons
27. are services m ES Off means that the light next to that extension is off Room is occupied and telephone is in regular call handling status m ES1 means that the light next to that extension is flashing Room is unoccupied and ready for cleaning outside calls cannot be made from the telephone m ES2 means that the light next to that extension is on Room is vacant and outside calls cannot be made from the telephone 2 Slide the T P switch to the P position 3 Press one of the buttons to be programmed 4 28 Extension Status Features eee oo i 4 Dial one of the following as appropriate m 760 for ES Off m 761 for ES1 m 762 for ES2 5 Repeat Steps 3 and 4 to program remaining buttons 6 Slide the T P switch to the center position To Change Extension Status from Your Console 1 Press the programmed ES Off ES1 or ES2 button 2 Press the DSS or Auto Dial button for the extension you want to change NOTE You can change to ES Off only from a console that has been programmed with this capability Status cannot be changed to ES Off from an extension except in calling groups Extension Status 4 29 Features E o To Change Extension Status from a Single Line Telephone 1 Lift handset 2 Dial one of the following m 45 for ES1 m 44 for ES2 3 Hang up To Change Extension Status from a Multiline Telephone 1 Press the programmed Feature button without lifti
28. bels Contrast Control on 34D only A dial used to brighten or dim the display Dedicated Feature Buttons Nine imprinted buttons for the features used most often Conference to add a line or extension to a conference call Transfer to send a call to another extension Drop to disconnect an extension or line from a conference call Hold to put a call on hold Recall to disconnect from one call and get a dial tone to make another call without hanging up Message to indicate when a message is waiting light next to button goes on HFAI Hands Free Answer on Intercom to answer voice announced calls without the handset Mic BIS 22D and Microphone BIS 34 and 34D to turn the speakerphone microphone on and off Speakerphone to talk on and listen to a call without lifting the handset 1 8 BIS Telephones Dialpad The buttons used to dial telephone numbers Timekeeping Buttons BIS 22D and BIS 34D Four buttons used for displaying and setting timekeeping functions Display Screen BIS 22D and BIS 34D 1 line display that shows call information date and time Handset The hand held part of the console that you pick up talk into and listen from Line Buttons 22 BIS 22D or 34 BIS 34 and BIS 34D buttons used to make and receive calls you can program unlabeled buttons for one step feature use Ringing Volume Control A sliding control for adjusting the ringer volume Speakerphone Volume Control A control for adjus
29. d Barge In connects you to the call if your co worker is using Do Not Disturb his or her telephone rings A Barge In button must be programmed by your system manager For telephones which have forwarded their calls by using Coverage Forward or Follow Me you hear the telephone ringing at the extension which you dialed You cannot use Barge In on the following m A conference call if the conference already has the maximum number of participants m Telephones that have Privacy in use You hear a fast busy signal m Telephones that are being programmed You hear a ringing m Telephones which are in the process of dialing You hear a fast busy signal To Use Barge In 1 Place call to co worker 2 Press Barge In Both parties hear a tone 4 18 Barge In Features Calendar You can set the current time day and date on your display so you can record the time on messages To Set Time Day and Date BIS 22D and BIS 34D Models 1 Select set until time day or date begins to flash on display 2 Press Fwd or Rev to change item 3 Repeat Steps 1 and 2 to select and change another item 4 Press Exit Calendar 4 19 Features To Set Time Day and Date MERLIN II Display Console 1 Press Clock Functions The green light goes on Select set from display Select Day from display Press button below display until display shows current day Select Time from display Press the Hour
30. e programmed as Park Slide the T P switch to the P position Press the button you labeled Park Dial 86 Slide the T P switch to the center position Ol Co te To Program a Park Button for a Specific Park Zone 1 Label the line button to be programmed as Park zone Slide the T P switch to the P position Press the button you labeled Park Zone Dial 22 and the Park Zone extension Slide the T P switch to the center position ES To Use Park and Paging 1 Park the call m To park the call at your extension Press the programmed Park button or press Transfer dial your extension and press Transfer again 4 46 Park Features de TT E m To park the call at a Park Zone Press the programmed Park zone button or press Transfer dial the Park Zone extension and press Transfer again 2 Set up page m For Speakerphone Page press the programmed GroupPage name or Page All button or dial the extension for Group Page or Page All m For Loudspeaker Page press the Loudspeaker Page button or press the Feature button dial 9 and the line number 801 880 and if necessary the code for the page zone 3 Announce the call and the extension or Park Zone extension where the call is parked Park 4 47 Features Reminder Service You can use Reminder Service to place calls automatically to telephones in the system at preset times for example to remind co workers of meetings or
31. eeping clock functions Display Screen 2 line by 40 character display that shows call information date and time Direct Station Selector DSS 40 buttons for making or transferring calls Handset The hand held part of the console that you pick up talk into and listen from Line Buttons 34 buttons that can be used to make and receive calls you can program unlabeled buttons for one step feature use T P Switch A sliding switch used for testing and programming the telephone Speaker Ringing Volume A sliding control for adjusting the speaker and ringer volume MERLIN II System Display Console About Your Direct Line Console Console Equipment The system supports various headsets and headset amplifiers This section describes these equipment options For detailed information about the actual use of the equipment refer to the equipment s accompanying documentation NOTE Not all consoles allow the use of headset handset and speakerphone at the same time Check with your system manager before trying to use this equipment simultaneously Headsets Four headsets are available for use with your console m The StarSet Headset has a single ear tip and is worn without a headband m The Mirage Headset has a single disk shaped receiver and is worn without a headband m The Supra Headset has a single disk shaped receiver and a headband m The Supra NC Headset has two disk shaped receivers and a headband
32. emove Message Button 1 Label the button to be programmed as Send Remove Message Slide the T P switch to the P position Press the button you labeled Send Remove Message Dial 38 Slide the T P switch to the center position CEBA Messaging 4 33 Features To Send a Message MERLIN II Display Console 1 Press the Message Status button to check whether or not an operator message is present The red light goes on m If the green light next to the DSS button is on there is a message m Ifthe green light next to the DSS button is off there is no message 2 Press the Send Remove Message button or press the programmed Feature button and dial 38 then press the DSS button to turn on your co worker s message light 3 Press the Message Status button to return to call handling The red light goes out To Turn Off Message Lights MERLIN II Display Console 1 Press the Message Status button 2 Check the green light next to the DSS button If necessary use the Shift button to locate the extension m Ifthe light is on press the Send Remove Message button or press the programmed Feature button and dial 38 and press the DSS or Auto Dial button for the extension to turn off co worker s message light 4 34 Messaging Features m Ifthe light is off go to Step 3 If you use Send Remove Message you will turn on co worker s message light 3 Press the Message Status button to return to call handling
33. grammed Missed Reminder button The green light next to the Missed Reminder button goes out Reminder Service Features System Speed Dial Three digit System Speed Dial codes from 600 729 can be assigned to numbers you and your co workers call often Use these codes to dial outside numbers You can also program line buttons with System Speed Dial codes just press the buttons to dial the codes NOTE System Speed Dial must be programmed by your system manager You must obtain a listing of codes and numbers associated with them from your system manager To Program System Speed Dial Buttons 1 Label the button to be programmed with name or other identifier Slide the T P switch to the P position Press the button you labeled Dial 24 Dial the 3 digit System Speed Dial code Slide the T P switch to the center position DU System Speed Dial 4 53 Features ae o To Use System Speed Dial 1 Lift the handset press Speakerphone or Speaker or use the headset 2 Press the programmed System Speed Dial button or press the programmed Feature button and dial the 3 digit System Speed Dial code The call is placed automatically 4 54 System Speed Dial Features Timer You can use the built in timer on display consoles to time calls meetings or breaks When activated the timer appears next to the date counts to 59 minutes and 59 seconds then resets to zero and continues counting To Use Ti
34. he following m System setup The system is either programmed or not programmed for One Touch Transfer With this feature a single press of a DSS or Auto Dial button puts a call on hold for transfer and dials an inside extension Ask your system manager about the availability of One Touch Transfer Console setup If you have DSS or Auto Dial buttons and your system is programmed for One Touch Transfer see in this section If you do not 4 56 Transfer Features have DSS or Auto Dial buttons or your system is not set up for One Touch Transfer see To Transfer to an Inside Extension without Using One Touch Transfer in this section m Whether the number accepting the transfer is an extension or an outside number See To Transfer to an Inside Extension Using One Touch Transfer and To Transfer to an Inside Extension without Using One Touch Transfer for inside transfers and Transfer to an Outside Number for outside transfers m Features chosen to handle unsuccessful transfers If the person receiving the transferred call is on another call or not in you can use Camp On Barge In or Park and Paging See Handling an Unsuccessful in this section NOTE m You must have an available SA or ICOM button to transfer a call using a DSS or Auto Dial button When you press a DSS or Auto Dial button to transfer a call the system automatically selects an SA or ICOM button for
35. hes 2 Dial00 The green light next to the button goes off 4 38 Messaging Features Night Service You can use the Night Service feature to send incoming calls that arrive after normal business hours to a specific calling group or telephone such as in the security office or by having them ring a night bell or other alert To prevent unauthorized after hours use of telephones Night Service can be set up so that you have to enter a password to make an outside call Your company can program Night Service to turn on and off automatically at preset times If your system is not programmed this way you must turn Night Service on when you leave for the night and off when you return in the morning NOTE Night Service must be programmed for your system and it may require passwords lt may be set up for automatic on off and it must have a programmed button on the console Night Service 4 39 Features To Program a Night Service Button 1 Label the button to be programmed as Night Service 2 Slide the T P switch to the P position 3 Press the button you labeled Night Service 4 Dial 39 5 Slide the T P switch to the center position To Use Night Service 1 Press the programmed Night Service button If you do not need a password the green light next to the button is on or off to indicate whether Night Service is on or off If a password is required the green light flashes 2 Dial the password if required The g
36. his section provides you with the basic skills needed to answer make hold transfer and conference telephone calls and to program console buttons You can answer calls and hang up in three ways musing a handset musing a headset musing a speakerphone The Auto Answer All button on your console if activated sends calls through your headset or other equipment if your system is set up forthis NOTE Since headset adapter button labels vary the following procedures instruct you to simply use your headset to receive a Call If you have questions see your system manager 2 2 Basic Console Operations Quick Start Identifying Call Types Before lifting the handset you can identify an incoming call as follows m by identifying the distinctive ring or on an inside voice announced call the caller s voice m by checking the console or DSS lights m by pressing the line button next to the flashing green light and viewing your display Call information stays on your display for 15 seconds After 15 seconds the display shows the date and time Identifying Call Types 2 3 Quick Start The following table shows the types of distinctive rings and the information you see on your display and console when you receive calls You hear Distinctive Ring 2 rings 1 ring Caller s voice 3 rings You see Green flashing light beside line button Green flashing light beside SA or ICOM fast flashing
37. hones follow Descriptions of the BIS models components are explained following the BIS 34D illustration 1 4 Direct Line Console Models About Your Direct Line Console BIS 22D Telephone See descriptions on page 1 8 Handset a GO Display Screen Timekeeping y as Buttons HA E Button 8 MA Labeling q 3 5 Card e H H T P Switch H Line Buttons Dedicated i i ja Feature 8 06 Buttons l aa a Z H Dialpad Pinding olume Control an i TE pE E TEE peakerphone a amp 5 Volume Control SS ann iA BIS 22D Telephone 1 5 About Your Direct Line Console BIS 34 Telephone See descriptions on page 1 8 Button Handset Labeling Card T P Switch Dedicated Feature Buttons Line Buttons Dialpad Ringing Volume Control sn Speakerph a Vuine Conta a Ly Dedicated Feature Buttons La N Mun Y na 1 6 BIS 34 Telephone About Your Direct Line Console BIS 34D Telephone See descriptions on page eae Contrast Labeling ae a Card Timekeeping y A S Buttons Men Display Screen T P Switch a MN _ Dedicated Line Buttons Feature PU LE Buttons Dialpad Ringing Volume eakerphone Control olume Control BIS 34D Telephone 1 7 About Your Direct Line Console BIS Telephones Button Labeling Card A removable card on which to record your button la
38. icipant to a conference you must hang up and restart the procedure to add a participant beginning with Step 3 Setting Up a Conference 2 11 Quick Start 5 Confirm participation m If the person is available announce the conference and press Conference All participants including you are connected m Ifthe person is unavailable hang up If this is the case select a new line and make another call or return to the original call A CAUTION If the system selects an SA Voice button when adding a conference participant you hear a beep instead of ringing after you dial the extension to be included in the conference If the call is not answered and you press Conference to complete the call your conversation with other parties on the conference is broadcast on that extension s speakerphone Be sure to Drop an unanswered extension on an SA Voice button to prevent an unintentional broadcast from happening 6 Press Conference again to add another person You are separated from the conference while you add the next person but the participants who are already on can still talk 7 Repeat Steps 3 through 5 to add more participants 2 12 Setting Up a Conference Quick Start 8 While on a conference m Disconnect yourself without ending the call by pressing Hold m Rejoin the conference by pressing the line button for any participant m Disconnect a participant by pressing Drop and then pressing participant s line bu
39. leak If you suspect a gas leak report it immediately but use a telephone away from the area in question The telephone s electrical contacts could generate a tiny spark While unlikely it is possible that the spark could ignite heavy concentrations of gas m To reduce the risk of electrical shock do not disassemble the telephone There are no user serviceable parts inside Opening or removing covers may expose you to hazardous voltages and incorrect reassembly can cause electrical shock when the telephone is used Call your sales representative or authorized dealer when service or repair work is needed SAVE THESE INSTRUCTIONS o E About This Guide The MERLIN LEGEND Communications System supports the use of analog direct line consoles This guide tells you how to use your console and its operator features To understand and use the additional features available to you and your co workers see the Analog Multiline Telephones User s Guide lf you have questions about this guide or need additional information see your system manager He or she is a co worker responsible for managing the system About This Guide 1 About This Guide aan III Conventions The following typographical conventions are used in this guide m Bold type is used for telephone buttons Press Hold m talic type is used for emphasis and as a substitute for information for which you must supply a specific value Dial feature code NW Constant
40. letion 1 Check the light next to the DSS or Auto Dial button for the person s extension m If the light is on the person is unavailable See in this section m If the light is off go to Step 2 2 Press the button for the person s extension The call is put on hold and the extension is dialed automatically 3 Fora transfer without consultation hang up The call is transferred For a transfer with consultation announce the call m If the person can take the call hang up The call is transferred E If the person cannot take the call press the line button with the held call to return to the caller 4 60 Transfer Features o E EII To Transfer to an Outside Number Before you try to transfer a call to an outside number check with your system manager Your communications system may have restrictions on outside transfers NOTE Calls transferred to outside numbers may vary in transmission quality 1 Press Transfer The call is put on hold automatically 2 Press a line button to get an outside line or press an SA button and dial the dial out code You hear a dial tone 3 Dial the outside number m If the person is available hang up The call is transferred m If the person is unavailable press the SA or line button with the held call and take a message Transfer 4 61 Features Handling an Unsuccessful Transfer An unsuccessful transfer results when the extension you are calling is busy
41. li the following table are provided by your company Except for message 1 Do Not Disturb they may have been changed by the system manager or additional messages may have been programmed 4 36 Messaging Features Standard posted messages are as follows 01 DO NOT DISTURB 06 IN CONFERENCE 02 OUT TO LUNCH 07 WITH A CLIENT 03 AT HOME 08 WITH A CUSTOMER 04 OUT SICK 09 AWAY FROM DESK 05 IN A MEETING 10 OUT ALL DAY NOTE When you turn on the Do Not Disturb feature the system automatically posts the message Do Not Disturb When you turn off the feature the system removes the message You can also post or remove the Do Not Disturb message with the Posted Message button but this does not turn the feature on or off Blank not yet programmed messages are displayed as CUSTM MSG 11 CUSTM MSG 12 andsoon To Program a Posted Message Button 1 Label the button to be programmed as Posted Message 2 Slide the T P switch to the P position 3 Press the button you labeled Posted Message 4 Dial 751 5 Slide the T P switch to the center position Messaging 4 37 Features To Post a Message 1 Press the programmed Posted Message button The green light next to the button flashes 2 Dial the number of message you want 01 20 The green light next to the button stops flashing and remains on To Cancel a Posted Message 1 Press the programmed Posted Message button The green light next to the button flas
42. light beside DSS button Green steady light next to SA or ICOM and steady light beside DSS button Green flashing light beside line button slow flashing light beside DSS button of the extension to which you transferred the call Display shows Blank screen t Caller s extension number or name Caller s extension number or name Tfr Ret extension number or name Call Type Outside Inside Inside Returningt If your company subscribes to AT amp T s INFO2 automatic number identification ANI service the caller s telephone number is shown for outside calls The availability of the caller identification information may be limited by local serving caller s jurisdiction availability or central office equipment t Will show line label if one has been programmed If a transfer is not completed because the person is unavailable the call returns to your console for further handling Unanswered Camp On calls and unanswered parked calls also return to your console 2 4 Identifying Call Types Quick Start Making a Call When you lift the handset you are connected to a free line automatically To use a line other than the one with the red light press the button before or after lifting the handset To Make an Inside Ringing Call 1 If the red light next to the ICOM Ring or SA Ring button to be used for the call is not on press the button 2 Lift the handset press Speakerphone or Speaker
43. mer BIS 22D and BIS 34D models oo gt 4 Press Time Timer Press Start to reset timer The timer is reset to 00 00 and starts counting When you are finished timing press Stop The timer stops counting Press Time Timer to return to call handling To Use Timer MERLIN II Display Console 1 2 3 4 o gt Press the Clock Functions button The green light goes on Select Timer from display Select Start from display Select Reset from display to reset timer Timer resets to 00 00 and starts counting Select Stop from display to stop timer Select Exit from display Press the Clock Functions button to return to call handling The green light goes off Timer 4 55 Features Transfer You can transfer calls to inside extensions and outside numbers When a call you transferred to an extension goes unanswered the call may ring back at your console after a preset length of time programmed by your system manager Unanswered calls transferred to outside numbers do not ring back at your console You can transfer a call with or without consultation m When transferring with consultation to an inside extension only you speak to the person receiving the call before completing the transfer m When transferring without consultation to an inside extension or an outside number you complete the transfer without speaking to the person receiving the call How you transfer calls depends on t
44. must not be on an outside line that is you must be listening to the system s dial tone not the telephone company s dial tone m When you are connected to another party on an inside or outside call Programming a Feature on a Button Features Programming a Feature Button kh Label the button you want to program as Feature 2 Slide the T P switch to the P position You hear a tone every 20 seconds to remind you that you are in programming mode Press the button you labeled Feature Dial 20 Return the T P switch to the center position Oreo Using a Feature Code 1 Press the programmed Feature button 2 Dial the feature code Programming a Feature on a Button 1 Remove the clear label cover from the console by inserting the end of a paper clip in the notch on the cover 2 Write the feature name next to the button to be programmed 3 Replace the cover 4 Slide the T P switch to the P position Your telephone rings every 20 seconds to remind you that you are in programming mode Programming a Feature Button 4 7 Features Press the button you labeled Dial the programming code Some features require additional entries For example you must enter an extension for inside Auto Dial 7 Slide the T P switch to the center position DU To use the feature simply press the programmed button 4 8 Programming a Feature Button Features Account Code Entry Account codes help your company
45. nce Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications Le Pr sent Appareil Num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la class A prescrites dans le Reglement sur le brouillage radio lectrique dict par le ministere des Communications du Canada Trademarks MERLIN LEGEND is a trademark and MERLIN is a registered trademark of AT amp T in the U S and other countries Mirage StarSet Supra and Supra NC are registered trademarks of Plantronics Inc o B Contents About This Guide 1 Commenting on this Guide 3 1 About Your Direct Line Console H m Using Your Direct Line Console m Direct Line Console Models me z 1 6 a 1 7 i 1 9 Contents i n O OQEOQEKE FFk Contents 2 Quick Start m Basic Console Operations m Identifying Call Types m Answering a Call m Transferring a Call m Setting Up a Conference 2 11 ee 2 1 2 2 2 3 2 8 2 9 3 Feature Finder 3 1 TT 4 5 4 7 E Programming a Feature on a Button m Programming a Feature Button 11 Contents E E EOQER RE 5 Contents Features continued m Extension Status 4 27 m System Speed Dial 4 53 Analog Console Operators Guide iii E E Contents A Feature Codes A 1 B Programming Codes
46. ng handset 2 Dial one of the following m 45 for ES1 m 44 for ES2 4 30 Extension Status Features Messaging If co workers cannot be reached you can use Send Remove Message to alert them that they have messages waiting Using Send Remove Message you can turn a co worker s message light either on or off and send or cancel display messages to co workers who have display telephones Use Posted Message to let co workers with display telephones know when you are unavailable See later in this section If you have a display console co workers can leave a message for you When the green light next to the Message button is on press the button to read the message on your display If you have a non display console without a voice mail system only another system operator can send you a message lf the light is on next to your Message button ask the other operator for your message and press the button to turn off the light Messaging 4 31 Features Send Remove Message The Send Remove Message feature toggles between sending and removing operator messages Use the Message Status button to determine if an operator message is currently present Press the programmed button labeled Send Remove Message to toggle another extension s message light or leave a message on a display telephone When you send a message to an extension with an MLX display telephone it turns on the message light and delivers the message ATT OPERATR
47. number on each DSS button In the preceding illustration this button allows you to reach extensions 90 129 1 18 Line and DSS Buttons About Your Direct Line Console Lights Your console s lights provide visual cues for handling calls The lights next to the console s line and DSS buttons have different meanings depending on the following m the purpose of the button m the type of console m the call handling task Understanding Line Button Lights Each line button has an associated red and green light The state of the light shows the state of the line button as follows Red Light Green Light Meaning On Off Automatically connected to this line when you lift the handset Off On Line is in use or the feature on this button is in use On On You are using this line Off Flashing Call on this line is incoming Off Fast Flashing You put call on this line on hold Off Slow Flashing Co worker put call on this line on hold Lights 1 19 About Your Direct Line Console Understanding DSS Button Lights Each DSS button has an associated green light This light provides the following information Light Meaning Off This co worker is not on the telephone and does not have Do Not Disturb DND activated For information about Do Not Disturb see the Analog Multiline Telephones User s Guide On This co worker is on the telephone or has DND activated Fast Flashing This co worker is calling you Slow Flashing A call you
48. ogramming Codes This chapter provides a summary table showing Use the programming codes to program features on unlabeled line buttons for one touch feature use or to turn features on and off You can use any unlabeled line button to program features See Chapter 4 forlinstructions for programming features The following table includes you can use The features explained in this guide are checked Y For information on the features that are not explained in this guide see the Analog Multiline Telephones User s Guide Programming Codes B 1 Programming Codes B o Feature Programming Code Y Account Code Entr 82 Auto Answer Allt 754 Auto Dial Y insidet 22 extension Y outsidet 21 number Callback automatic callback offt 12 automatic callback ont 12 selective callback 55 Call Waiting offt 11 on 11 Y Camp On 57 Coverage individual primaryt individual secondaryt 40 extension 41 extension groupt 42 group inside offt 48 inside outside ont 48 offt 49 VMS Offt 46 Do Not Disturbt 47 Y Extension Status Off Operator 760 Y Extension Status 1 Operator 761 Y Extension Status 1 45 Y Extension Status 2 Operator 762 t Feature must be programmed on line button V Feature is explained in this guide t Feature sets up how your telephone works a programmed button is not needed to use it B 2 Programming Codes Programming Codes ooo oe oo
49. on you want to program Slide the T P switch to the P position You hear a tone every 20 seconds to remind you that you are in programming mode 3 Press the button you labeled 4 Dial the programming code See Appendix B for list of programming codes Some features require additional entries For example you must dial an extension for inside Auto Dial 5 Slide the T P switch to the center position Using a Feature Code There are two ways to access a feature m Press a button programmed with a specific feature You can program some features on line buttons for one touch use or to toggle the feature on and off Your console may already have features programmed You can program any unused line buttons with additional features Programming a Feature on a Button 4 5 Features EEE E oo ooo 2 4 6 m Press a programmed Feature button and dial a feature code Many features have a one two or three digit code If you have no more available line buttons for programming a feature you can access additional features by dialing their feature codes All feature codes are listed in Appendix A NOTE Using a Feature button or a button with a specific feature programmed on it are the recommended access methods You can use instead of a Feature button only in the following circumstances m When you have lifted the handset or used Speakerphone or Speaker or a headset on an ICOM or SA button and hear a dial tone You
50. ou can use the following alternative method for transferring an outside call only to a co worker whose phone has the same line buttons as your console 1 Check the light next to the DSS or Auto Dial button for the person s extension m If the light is on the person is unavailable See Herding an Unsicrossial Transfer in this section m If the light is off go to Step 2 2 Press the button for the person s extension The call is put on hold and the extension is dialed automatically 3 Announce the line that the call is on m If the person accepts the call hang up He or she can answer the call by pressing the button with the call m If the person does not accept the call press the line button with the held call to return to the call To Transfer to an Inside Extension Using One Touch Transfer If your system is programmed for One Touch Transfer it is also programmed either for automatic completion or manual completion Automatic completion sends the call directly to the extension Manual completion lets you consult with the person if you wish before sending the call Transfer 4 59 Features With automatic completion 1 Check the light next to the DSS or Auto Dial button for the person s extension m lf the light is on the person is unavailable See in this section m Ifthe light is off go to Step 2 2 Press the button for the person s extension The call is transferred automatically With manual comp
51. owing table uses check marks Y to indicate which features are available on display consoles only and if the feature requires a programmed line button If neither column is checked the feature is available on all consoles and no programmed button is required Feature codes and programming codes are listed in Appendixes A and B For information on additional features see the Analog Multiline Telephones User s Guide Feature Availability Features Feature Availability Feature Account Code Entry Alarm Alarm Clock Auto Dial Barge In Calendar Camp On Conference Extension Status Messaging m Posted Message m Send Remove Message Night Service Paging m Speakerphone m Loudspeaker Park Reminder Service m Next Message m Missed Reminder m Reminder Cancel m Reminder Set System Speed Dial Display Console Programmed Line Button Required Y Y Timer Transfer Feature Availability 4 3 Features Using Features 4 4 The following sections describe how to program a Feature button how to use a feature code with a Feature button and how to program a feature on an unused button NOTE If you cannot program your console someone may be programming the system See your system manager Using Features Features Programming a Feature on a Button Your console may already have features programmed You can program unlabeled buttons with additional features 1 Label the butt
52. r s Guide You can use your console to perform the following operator tasks m answer inside and outside calls m transfer inside and outside calls to an extension or an outside telephone number m make inside and outside calls for example for co workers whose telephones are not set up to make outside calls m set up conference calls monitor the calling activity of other operators m monitor the room status in a hotel if yourconsole is set up for this task Additional call handling features are available on consoles with displays 1 2 Using Your Direct Line Console About Your Direct Line Console You can use a console with a headset speakerphone modem fax machine or answering machine To use a fax machine modem or answering machine your telephone must have special equipment See your system manager for more information Using Your Direct Line Console 1 3 About Your Direct Line Console Direct Line Console Models Your console is one of the following analog multiline telephones BIS 22D telephone with display m BIS 34 telephone without display m BIS 34D telephone with display m MERLIN II System Display Console with display and built in DSS The Direct Station Selector DSS on the MERLINO II System Display Console adds extension buttons and other inside calling buttons You can use the extension buttons for one touch dialing to make or transfer calls to co workers Illustrations of these telep
53. rate group digits for example account code from number dialed C 2 Special Characters System Specifics Use the following list to verify that you have the codes and special instructions you need to use your console s features If several operators use the same console your system manager should complete this list System Specifics D 1 System Specifics a o Q o oo Account Code Entry 1 No Yes codes Night Service Li No Li Yes Automatic On Off 1 No O Yes Password 1 No O Yes 1 One Touch Transfer 1 Automatic Completion 1 Manual Completion System Specifics Loudspeaker Page LI No LI Yes list zones Coverage 1 Group Coverage Rece Direct Station Selector Shift 1 range__ to Shift 2 range__ to Shift 3 range__ to Park Zones 1 No O Yes list zones System Specifics Eee Group Page or Page All Reminder Service 1 No Automatic Cancel Li Yes LI No on DSS Shift LI Yes time of day 1 2 or 3 Group Page extensions Operator Alarm LI No S lt _ R Ll Yes report to Calling Groups 1 No O Yes list extensions Dial out code 1 No Ll Yes code Pickup Group 1 No O Yes System Specifics D 3 Automatic Completion 4 59 4 60 B Barge In BIS lephones i8 Button labeling card C Calendar 4 19 4 20 Calls answering making 2 5 Codes feature a mina a Di MEE 10 2 11 2 13 4 28 4 26
54. reen light now turns on if it had been off turns off if it had been on NOTE You must complete the password within 60 seconds or start the procedure again If you make a mistake when entering a password the light next to the Night Service button returns to its previous state 4 40 Night Service Features Overriding Outside Call Restriction on Night Service Your company can program Night Service to restrict the use of telephones for outside calls if Night Service is activated When this happens you can override the restriction as follows Without lifting the handset press Hold Dial the override password Lift the handset Dial the outside number as you would during work hours PON NOTE Numbers programmed as Night Service emergency numbers can be dialed without a password Night Service 4 41 Features Paging Paging means using your console to broadcast an announcement You can page over your co workers speakerphones or over the building s loudspeaker system if one is available m Speakerphone Paging is heard on all multiline telephones throughout the system or if programmed that way by selected groups such as departments or work areas Extension numbers can be assigned for paging all speakerphones Page All or for paging just the speakerphones in certain groups Group Page m Loudspeaker Paging is heard by everyone in the building or in an area called a zone depending on how the loudspeaker s
55. ting the speaker volume T P Switch A sliding switch used for testing and programming the telephone About Your Direct Line Console MERLIN II System Display Console Dedicated Feature Handset Buttons Display Buttons Display Screen Contrast Clock T P Switch Functions Direct Station Dialpad Selector Speaker Ringing DSS Volume Dedicated Line Buttons Dedicated Feature Feature Buttons Buttons MERLIN Il System Display Console 1 9 1 10 About Your Direct Line Console II ooo oo 2 Contrast A dial used to brighten or dim the display Dedicated Feature Buttons Imprinted buttons for the features used most often Disconnect not used Hold for putting a call on hold Clock Functions for setting alarm timer date and time Message to indicate when a message is waiting light next to button goes on Speaker to talk on and listen to a call without lifting the handset Conference to add a line or extension to a conference call Drop to disconnect an extension or line from a conference call Message Status used with Shift buttons to see which telephones have Message lights on Recall to disconnect from one call and get a dial tone to make another call without hanging up Shift Buttons 1 2 and 3 used with DSS buttons to handle calls for up to 120 extensions Transfer for sending a call to another extension Dialpad The buttons used to dial telephone numbers Display Buttons Five buttons used for setting timek
56. transferred to this extension is returning to you NOTE The Message Status light must be off when you check this information Using Message Status Lights When the light next to the Message Status button is blinking the green light next to the DSS button shows message status if the DSS button light is on your co worker has an operator message waiting The red light next to an Auto Dial button programmed with a co worker s extension also shows message status when the light is on your co worker has an operator message waiting 1 20 Lights About Your Direct Line Console To alert a co worker of a waiting message you can use the Send Remove Message feature to turn on the message light on his or her telephone NOTE If a co worker s message light is already on sending a second message turns off the message light To avoid this error use the Message Status button on the MERLIN II System Display Console to check the status of that person s message light before you use the Send Remove Message feature Lights 1 21 Quick Start This chapter is designed to help you begin using the basic features of your console immediately To use features not addressed in this section see Chapter 3 As an operator you have a more powerful system with which to use the Transfer and Conference features See Features Chapter 4 for all the options available to you Quick Start 2 1 Quick Start Basic Console Operations T
57. tton Do not use Drop to disconnect a participant when the conference is on hold Do not use Drop to disconnect yourself from a conference you initiated 9 To end the conference hang up Setting Up a Conference 2 13 Feature Finder The following tables are designed to help you find features for these operator tasks handling console basics answering and transferring calls making calls Chapter 4 llists features alphabetically with descriptions and step by step instructions for their programming and use For more information on the standard features see the Analog Multiline Telephones User s Guide Feature Finder 3 1 Feature Finder on OO O O OQ Handling Console Basics If you want to See Use your display console as an alarm clock Alarm Clock Set the time and date on your display Monitor the status of telephones in a Calling Extension Status Group or of agents in a Call Management System CMS Monitor the status of hotel housekeeping services Extension Status Respond to a system alarm Alarm Send a wake up call Remind yourself and co workers of appointments Post a message to inform co workers with display Messaging telephones that you are temporarily unavailable Time calls meetings or breaks with your display Timer console Set your system to cover outside calls after Night Service business hours 3 2 Feature Finder Feature Finder Answering and Transferring Calls
58. tton for the extension 3 Look at the display m If the reminder call was answered you see extension A time AM PM m Ifthe reminder call was missed you see extension X time AM PM m l the reminder call has not been placed yet you see extension time AM PM m fno reminder has been set you see extension No Rmdr Set 4 Repeat Steps 2 and 3 to see additional reminder times for other stations 5 Press the Reminder Set button Reminder Service 4 51 Features ME o o o 2 22 To Cancel Set and Answered Reminders 1 Press the programmed Reminder Cancel button or press the programmed Feature button and dial 81 2 Press the DSS or Auto Dial button for the extension The display will show Rmdr Off at extension To Clear a Missed Reminder When a reminder is missed the green light next to the button flashes as an indication 4 52 Press the programmed Missed Reminder button The green light next to the button goes steady to indicate that you are in missed reminder mode The display shows the time name and extension of the last missed reminder Press the programmed Reminder Cancel button or press the programmed Feature button and dial 81 The display shows Event Deleted If there is more than one missed reminder press the programmed Next Message button or press the programmed Feature button and dial 28 Repeat Steps 2 and 3 until the display reads No More Rmdrs Press the pro
59. utside press an SA or line button NOTE If you have an available SA button the system automatically selects one A CAUTION If the system selects an SA Voice button when adding a conference participant you hear a beep instead of ringing after you dial the extension to be included in the conference lf the call is not answered and you press Conference to complete the call your conversation with other parties on the conference is broadcast on that extension s speakerphone Be sure to Drop an unanswered extension on an SA Voice button to prevent an unintentional broadcast from happening 4 24 Conference Features E hEMh sS o Call the next outside number or extension Confirm participation m If the participant is available announce the conference and press Conference All participants including you are connected m If the participant is unavailable hang up Press another line to add another party or press the line with the existing conference to return to the conference 6 Press Conference again to add another person You are separated from the conference while you add the next person but the participants can still talk Repeat Steps 2 through 5 to add more participants While on a conference m Disconnect yourself without ending the call by pressing Hold Participants are able to converse and you can continue to receive calls m Rejoin the conference by pressing any SA or ICOM or line button for
60. wd to select On 3 Press Set Hour and AM PM begin to flash Press Fwd or Rev to set the hour Press Set Minutes begins to flash Press Fwd or Rev to set the minutes Press Exit A bell appears on the display next to the time O Alarm Clock 4 13 Features ae oo o To Cancel Alarm Clock BIS 22D and BIS 34D models 1 Press Set Alarm On begins to flash 2 Press Fwd Alarm Off begins to flash 3 Press Exit Bell disappears from screen To Set Alarm Clock MERLIN II Display Console 1 Press Clock Functions The green light goes on Select Alarm from display Select Alrm Set from display Press the Hour Hour J Min TP and Min J keys to set the time Up arrow raises numbers down arrow lowers numbers Select Exit Select Alrm On from display A bell appears to right of time Select Exit from display Press Clock Functions The green light goes off gt O oN Dg 4 14 Alarm Clock Features A E O O O o t To Cancel Alarm Clock MERLIN II Display Console 1 Press Clock Functions The green light goes on Select Alarm from display SelectAlrm Off from display Bell disappears from screen SelectExit from display Press Clock Functions The green light goes off Oi CP Alarm Clock 4 15 Features Auto Dial An Auto Dial button provides one touch dialing of the following kinds of numbers and codes m inside numbers including co workers e
61. width type is used for information on telephone display screens The display will show Event Deleted E Bold constant width type indicates information that you enter exactly as shown Dial 55 m A smaller italic font is used additional information provided after the step of a procedure The green light flashes 2 Conventions About This Guide Commenting on this Guide We welcome your feedback on this guide Please use the feedback form on the next page If the form is missing send your comments to A Sherwood AT amp T 99 Jefferson Road Rm 2A25 Parsippany NJ 07054 Commenting on this Guide 3 About Your Direct Line Console Your Direct Line Console DLC is a telephone for operators It has the standard features of an analog multiline telephone as well as features for performing operator tasks This chapter provides an overview of those tasks and describes the kinds of telephones that can be used as analog consoles About Your Direct Line Console 1 1 About Your Direct Line Console Using Your Direct Line Console Your console operates like other multiline telephones Outside lines are assigned to individual buttons called line buttons These lines can also appear on other consoles or telephones connected to your system Incoming calls can ring on any of the line buttons and several calls can ring simultaneously For information on standard multiline telephone features see the Analog Multiline Telephones Use
62. xtensions Park Zone extensions calling group extensions or speaker phone paging group extensions m outside numbers m account codes The green light next to an Auto Dial button programmed with an extension lights if that extension is busy or Do Not Disturb is activated The red light next to the Auto Dial button lights when your co worker has an operator message For instructions on using Auto Dial buttons to enter account codes see Account Code Entry in this chapter To Program an Auto Dial Button 1 Label button to be programmed with name or other identifier 2 Slide the T P switch to the P position 3 Press the button you labeled 4 Dial 21 for outside numbers or 22 for inside numbers 4 16 Auto Dial Features E ee NOTE Account codes access codes and outside telephone numbers must be programmed as outside Auto Dial buttons 5 Dial extension or telephone number including dial out code long distance access code area code and any special characters NOTE Special characters may be needed when programming an outside Auto Dial button For more on special characters see Appendix 6 Slide the T P switch to the center position Auto Dial 4 17 Features III ooo o Barge In If a co worker is on the phone or using Do Not Disturb you can use Barge In to reach that person in an emergency or if you have special instructions to interrupt When the extension is busy you hear a tone an
63. ystem is set up If your system does not have a programmed button Loudspeaker paging may require entering the feature code for Pickup followed by the line number Your console s Loudspeaker Page button may be already programmed NOTE Paging features must be programmed system wide Speakerphone Paging extension numbers and or Loudspeaker Paging line numbers and access codes are required 4 42 Paging Features To Program Speakerphone Paging Buttons 1 Label the button as Group Page name or Page All 2 Slide the T P switch to the P position 3 Press the button you labeled Group Page name or Page All 4 Dial 22 and the extension for Group Page or Page All See your system manager for these numbers 5 Slide the T P switch to the center position To Use Speakerphone Paging 1 Press the ICOM Ring or SA Ring button 2 Lift the handset or use the headset 3 Press the programmed Group Page name or Page All button or dial the extension for Group Page or Page All 4 Make announcement NOTE m Using the speakerphone can create a feedback tone m Co workers who are using their soeakerphones do not hear a Speakerphone Page m Speakerphone Paging does not override Do Not Disturb Paging 4 43 Features a cc _ _ o To Use Loudspeaker Paging 1 Lift the handset or use the headset NOTE Using the speakerphone can create a feedback tone 2 Press the Loudspeaker Page button or

Using Your Direct-Line Console

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