Configuring the XCAPI with the
Contents
1. Licence 0 Wa Tunnel 0 lt Logical LAN 0 Bs User Restrictions 0 Customise Columns Auto Attendant 0 Validate hw In Groups Here we use the following settings for our configuration Bearer Capability specifies the type of call selected from the list Here we use the option any which selects all kinds of Data Speech Audio 3K1 Data 56K Data 64K Data V110 Video capabilities The Line Group ID option matches against the In coming Line Group to which the trunk receiving the call belongs This is set by default to 0 Incoming Number matches the digits presented by the line provider Here we use the value 450XXXX Using the attribute causing a left to right match The value 450 represents the di rect access of the Avaya gateway connected to the PSTN Each wildcard X is used for any single digit All in all our short code values will only match when 7 digits starting with 450 are received e Incoming Sub Address and Incoming CLI are left blank by default and match any sub address com ponent sent with the incoming call e For this example we leave the option Locale Pri ority Fallback Extension Night Service Profile and Night Service Destination blank or by its default e The option Destination selects the destination for the call from the list box The attribute matches all X wildcards of the Incoming Number field Now you can confirm your setting by pressing the OK button2. iw Avaya IP Office Manager 5 2 54 OOEOO70258FD 4 0 11053 Administrator Administrator File Edit view Tools Help e c ale Ha A s lt 5 i 00E0070258FD IP Offices fl amp BOOTP 1 Ele Operator 3 B 00E0070256FD System 1 Incoming Call Route 0 4500eEx 0 A5OXXXX Standard Bearer Capability i DDE0070256FO E F Line 3 Fee Control Unit 3 Gla Extension 113 H E User 123 cai E HuntGroup 0 a ROS 1 5 4 Incoming Call Route 1 0 4 50s AD WanPort 0 5 aa Directory 0 cs T Time Profile 0 Firewall Profile 13 Line Group Id Incoming Number Incoming Sub Address Incoming CLI Destination Locale Priority Fallback Extension Might Service Profile None gt kal Ei IF Route 1 Me Account Code 0 Might Service Destination Received BOOTP request For 0090330664a0 0 0 0 0 66 unable to process 4 Fax Services The Avaya IP Office gateway only offers a proprietary fax protocol By using the XCAPI services it is also pos sible to use the Soft fax mode The T 38 Fax over IP protocol is not yet supported by the Avaya Gateway 4 1 Soft Fax When using Soft fax the XCAPI simulates an ana logue Fax device by transmitting modulated Fax E K Tantel Help ee signals modem like via audio channels Soft fax can not be used with high compression codecs as we already described in chapter IP Trunks on page 2 Please open the
3. 4 Operator 3 00E0070258FD E3 Sale att cut ctrl x IP DECT Line ws 3 Control Unit 3 a Copy Ctrl C Extension 11 AL Paste Ctrley HP User 12 oA HuntGroup 0 Xi Delete Ctrl Del 9 Short Code 65 Validate B Service 0 Fall RAS 1 Show In Groups f Incoming Call Route 1 Customise Columns WanPort 0 Directory 0 T Time Profile 0 Firewall Profile 1 IP Route 1 m Account Code 0 Licence 0 Wa Tunnel 0 lt Logical LAN 0 fig User Restrictions 0 8 Auto Attendant 0 For this example we use the following parameters e The IP Line is used to configure the VoIP Gateway for IP Office IP Line numbers provide a discrimi nator to other line groups and need to be unique However here we used the Line Number 4 e The TEI Terminal Equipment Identifier is used to identify each Unit connected to a dedicated ISDN line Here it s recommended to use the de fault value 0 for Point to Point and single Point to Multi Point lines When using multiple devices sharing a Point to Multi Point connection the TEI value should be set to 127 e The value of the option Telephone Number only de scribes the IP Line Here we used the value 4XXX as indication for the range of numbers consider ing to this IP Line e Incoming Group ID and Outgoing Group ID are use
4. 3 2 CAPI2032 DLL 2 0 7 0 TE SYSTEMS GmbH 5 2 Message Waiting Indications a o Configuration QSIG H 323 ECMA 178 QSIG CT ECMA 242 QSIG MWI Information Enable E F Licences 120 Lines TE SYSTEMS GmbH Specify whether QSIG PSS 1 derived supplementary services support should be enabled on this irs g CAPI 2 0 Options controller This option is the base requirement for all other QSIG related settings Enable QSIG PSS 1 derived supplementary services In H 323 networks MWI Message Waiting Indica 5 MB Avaya P Offce 192 168 1225 tions are transmitted via the H 450 7 or QSIG PSS1 Bie protocol This is supported by both the XCAPI and the IP Office Version 4 0 gateway However here we are going to describe the MWI configuration by using the QSIG protocol Please open the XCAPI configuration utility and select the H 323 controller Please change the view to the QSIG configuration node where the Enable QSIG PSS1 derived supplementary services must be en Then please change the view to the MWI abled configuration dialog beneath the XCAPI Supplementary Services node ensuring the selected QSIG ECMA 242 method Avaya IP Office 192 168 1 225 HMH H 323 H 450 MWI Message Waiting Indication ethod Select the method that is used to perform mwi operations in your environment pions Select whether optional parameters in transmitted message waiting indications s
5. Fax Transport Support R BOOTP 1 i amp 00e0070256fd 192 168 42 1 ip406u bin 4 Operator 3 s9 00E0070258FD s System 1 fF 4 Line 2 H Control Unit 3 Extension 11 User 12 Soe Ww Ctrl N ei ashort Code 65 a BX N a cut Ctrl x 3 Copy Ctrl C 9X 01 S Paste Delete validate Ctrl Ctrl Del Show In Groups Customise Columns 9x 10 N Be HL Ne OX FIZN BX MSN Ox 14 9x 15 9X 16 9X 17 9X 18 fe 19 For this example we use the following settings Using the value 4XXX for the Code option ensures a specific action to the range of dialled numbers between 4000 and 4999 Now we select the Dial feature to the therefore chosen range of dialled numbers e The attributes of the option Telephone Number specifies the parameters and dialled number of the short code feature Here we use the value 4N The first attribute 4 is used for the first number of the dialled number The second at tribute N is used in meaning of matching all wild cards of the Code parameter The attribute is used to instruct the system waiting for complete dialling numbers This attribute is used and rec ommended for terminating short codes e The Line Group ID is used to enter the Outgoing Group ID assigned to the lines that should be used Here we use the value 4000 e The option Locale is only used for voicemail and not used
6. for this example e We also don t need to set the option Force Account Code and leave this disabled Now the configured Short Code can be confirmed by pressing the OK button ia Avaya IP Office Manager 5 2 54 OOEOO70256FD 4 0 11053 Administrator Administrator File Edit View Tools Help te HAREA gt i IP Offices E007 0255F Short Code Short Code Code Feature Telephone Number Line Sroup Id Locale Force Account Code Service 0 lal RAS 1 a Incoming Call Route 1 al wWanPort 0 wa Directory 0 vee T Time Profile 0 E Firewall Profile 1 Fl IF Route 13 Me Account Code 0 Received BOOTP request For 009033068480 0 0 0 0 68 unable to process 4XXX Dial ok antel Help E 3 3 Incoming Call Route Incoming call routes are used to match received calls with a destination Please change the view to this configuration node and add a new Incoming Call Route FR BOOTP 1 4 Operator 3 OOE0070258FD System 1 Line 4 Control Unit 3 Extension 12 Hf User 13 E HuntGroup 0 9 Short Code 66 service 0 New Ctrl coming Call Route 0 oo WanPort 0 wm cut Ctrl x Directory 0 a copy Ctrl C T Time Profile 0 F ine ne Firewall Profile 1 ay Paste Ctrl E ER IP Route 1 X Delete Ctrl Del iim Account Code 0
7. 8 1 225 Disable Remove Move up Move down add a controller Enabled Diagnostic information are collected and written into the file c xcapi xct Click here to analyze the trace now Click here to stop the trace XCAPI 3 2 CAPI2032 DLL 2 0 7 0 TE SYSTEMS GmbH Finally please save the changes you ve made and exit the XCAPI configuration Hint You need to restart the bound CAPI A application for the changes to take effect 3 Configuring the Avaya IP Office In order to establish the communication between the XCAPI and the Avaya IP Office using the H 323 protocol you need to create the XCAPI as a new IP trunk within the Avaya IP Office configuration First please log in to IP Office Manager Administration in terface with an administrative account W Avaya IP Office Manager 5 2 54 tag Boot Entry X Enabled MacAddress 00 eo 07 02 58 fd IP Address 192 168 1 23 B BOOTP 1 RK 00e0070258fd 192 168 1 23 4 Operator 3 gs Select IP Office Name Version 4 0 OQOE0070258FD 192 168 1 23 Configuration Service User Login IP Office IP Address Type Version 00E0070258FD IP 406 DS Service UserName Administrator 255 255 255 255 ix Received BOOTP request for 0090330684a0 3 1 IP Trunks To add a new IP trunk you need to choose the new and IP Line context out of the Line menu amp BOOTP 1
8. TechNote Configuring the XCAPI with the Avaya IP Office 3 2 TE SYSTEMS GmbH 1 Introduction This document is intended to support you with the integration of the XCAPI Version 3 2 into an exist ing environment of the Avaya IP Office Though being based on version 3 2 of the Avaya IP Office and the Ver sion 5 2 of the IP Office Manager it should be applicable to lower versions given a few adjustments In the following sections we describe the essential steps of configuration to allow for optimal cooperation of both the XCAPI and the IP Office by using the H 323 protocol stack At this point we suppose that the Avaya IP Office the hardware the XCAPI is running on and both the XCAPI and your CAPI applications are al ready installed properly For some extended informa tion on installation procedures please refer to the re spective manuals A short installation manual for the XCAPI is available at the XCAPI Website 2 XCAPI Configuration Please start up the XCAPI configuration tool to cre ate a new controller assigned to the Avaya IP Of fice If you ve just installed the XCAPI and start the configuration tool for the first time the XCAPI Con troller Wizard will pop up automatically This will also happen if there s no controller configured at all To start up the XCAPI Controller Wizard on your own just click the hyperlink labelled Click here to add a controller on the overview page of the XCAPI configuration On the
9. XCAPI configuration to review the Soft fax settings Select the H 323 controller assigned to the Avaya IP Office Open the tab labelled Features and simply enable the Always use software fax over audio channels option File View Help Controller Features Simulate ECT Avaya IP Office 192 168 1 225 HME H 323 oo H 450 In cases where the environment does not support call transfer operations itis possible to simulate call transfer by call tromboning line lt nterconnect C Simulate ECT by call tromboning ine interconnect Notify destination Tunnel signaling information to destination C Try path replacement Software Codecs These features affect the behaviour of the system in some situations and will be applied to each connection of this controller Always use software fax over audio channels Transmit Level Default Transmit Level C Always use software modem over audio channels XCAPI 3 2 CAPI2032 DLL 2 0 7 0 TE SYSTEMS GmbH 5 Supplementary Services The H 323 protocol defines support for the so called supplementary services such as Call Transfer or MWI Message Waiting Indications by the means of the H 450 or QSIG protocol family Currently the XCAPI and IP Office gateway provide support for both pro tocols It s recommended to use the H 450 stack especially for interworking between multiple IP Office devices The XCAPI provides mea
10. d by Short Codes and Incoming Call Routes to in dicate which line they use Here we use the value 4000 e The Prefix National Prefix and International Prefix values we left by their defaults Here you should set the values by your needs e For the Number of Channels Outgoing Channels Voice Channels and Data Channels parameters we use also the default values ia Avaya IP Office Manager 5 2 54 OOE0070258FD 4 0 11053 Administrator Administrator File Edit View Tools Help 25 2 SBJS A v amp ooo IP Offices E E BOOTP 1 E Operator 3 H 00E0070256FD ea System 14 Line Mumber Telephone Mumber t Control Unit 3 Seen MIE miou T H Extension 11 H E User 12 E HuntGroup 0 GM Short Code 65 Prefix National Prefix International Prefix Fadl RAS 1 a Incoming Call Route 1 l a wWanPort 0 sa Directory 0 ve ae Time Profile 0 El p Firewall Profile 1 fl IF Route 13 Me Account Code 0 Licence 0 Ea Tunnel 0 ee Logical LAN 0 Bs User Restrictions 0 g Auto Attendant 0 Received BOOTP request For 001109d5eeb9 192 165 1 22 68 unable to process After finishing the VoIP Line entries please continue with configuring the VoIP Settings Please change to the VoIP Settings tab and make the following settings e Please enter the IP address of the remote Con trol Unit i e the server running the XCAPI and the bound CAPI application to the Gat
11. er 5 2 54 OOE0070258FD 4 0 11053 Administrator Administrator File Edit View Tools IP Offices E BOOTP 1 E Operator 3 OOEOO70258FD ea System 1 EF Line 2 E e 4 Fee Control Unit 3 Del Extension 11 H User 12 E Huntroup 0 Fe Short Code 65 g Service 0 Fall RAS 1 H Incoming Call Route 1 il wanPort 0 l a Directory 0 TE Time Profile 0 ese Firewall ProFile 1 i IF Route 1 l Me Account Code 0 l Licence 0 Ea Tunnel 0 eo Logical LAN 0 h User Restrictions 0 g Suto Attendant 0 Received BOOTP request For 009033068480 0 0 0 0 68 unable to process Help te HAREA lt 9 00E0070258FD E IP Line 4 VoIP Line Short Codes VoIP Settings Gateway IP Address 192 Voice Payload Size ms fo o ooo Compression Mode H450 Support The new added IP Trunk will be shown beneath the Line configuration node by finishing your input with the OK button 3 2 Short Codes The Avaya IP Office gateway uses short codes to match the dialled number to an action The dialled number or parts of it can be used as parameter for the feature Please change the view to the Short Code dialog and create a new short code using its context menu jez ALAW otk mt XK v lt gt Tl Silence Suppression Enable Faststart Local Hold Music I Local Tones Enable RSYP I Out OF Band DTMF M Allow Direct Media Path l voice Networking T
12. eway IP Address box e It s recommended to use the G 711 ALAW 64K Compression Mode In the case of using Soft fax IP Line 1 oIP Line short Codes VoIP Settings ef X vj lt i gt Outgoing Group ID tooa Number of Channels zo Outgoing Channels o 2 Oi 2 jo ja Voice Channels Data Channels you should not leave this by the Automatic default value High compression codes such as G 723 or G 729 can not be used for fax transmission over voice channels The selected codec needs to be supported by the XCAPI and other installed com ponents The option Voice Payload Size ms will be set auto matically to the selected Compression Mode and can t be changed by your own e The H450 option selects the supplementary service signalling method for use across H 323 connections Here you should use the recom mended H450 value especially when using more than one IP Office device By using the QSIG protocol you might not have all supplementary services available e For this example we use also the default values for Silence Supression Enable Faststart Local Hold Music Local Tones Out Of Band DTMF Allow Di rect Media Path Voice Networking and Fax Transport Support By using a facsimile application you need to ensure a disabled Fax Transport Support option This is a proprietary protocol and incompati ble to the Soft fax method and Fax over IP T 38 protocol iw Avaya IP Office Manag
13. first page of the Controller Wizard please select the Add Voice over IP controller VoIP option and continue with the NEXT button XCAPI Configuration File View Help ia F E LE Add new controller E Welcome to the XCAPI Controller Wizard Welcome to the XCAPI Controller Wizard This wizard will gui e ya eah he e process of adding a new Voice over IP or ISDN Controller to the configura Please select one of the options below and dick Next to continue or Cancel to exit the Wizard Add Voi er IP controller Use a Networkin Enterta Conwaler pot to integrate this system into a Voice over IP envir Add ISDN controller ea AR S e A O ller to connect this system to the ISDN Click here to stop the trace XCAPI 3 2 CAPI2032 DLL 2 0 7 0 TE SYSTEMS GmbH 2 1 Network Interface On this page of the XCAPI Controller Wizard you can select the network adapter you want to bind to the XCAPI controller Add new controller Select the network interface Since each terminal and gateway requires a physical connection to the voice over ip we system needs a a link to this network Please select a certain nic from the list below Device Comment 9 192 168 1 225 D Link DFE 5307TX PCI Fast Ethernet Adapter rev 2 2 Voice over IP Environment The next dialog of the configuration tool shows a list of some common Voice over IP environment
14. hould always be transmitted to the remote terminal Always transmit number of messages C Always transmit current time our fe Copyright by TE SYSTEMS GmbH Wolfsburg All rights re served This document is property of TE SYSTEMS GmbH and protected by international copyright law TE SYSTEMS GmbH does neither assume any liability or legal responsibility nor any guarantee for this documents contents and its context Moreover merchantability fitness for a particular purpose and accuracy and correctness in general cannot be guaranteed TE SYSTEMS GmbH explicitly grants you the right to distribute to duplicate and to store this document as long as its contents are neither edited modified nor used commercially in any way Should you desire to use this document in any other way it s mandatory that you contact the copyright holder beforehand in written form All software and hardware terms mentioned in this manual are registered trademarks and should be regarded as such
15. ns for best approximating the effects of some supplementary services with the Avaya IP Office gateway This might not be enabled by default in this case it needs to be configured ex plicitly However we are now going to describe the configuration for a near optimal interoperability 5 1 Call Transfer Call Transfer is supported by H 450 Call Transfer supplementary service Beside the H 450 setting for the IP trunk described in chapter Line on page 2 you need to ensure the correct settings of the XCAPI controller To enable this please open the XCAPI configuration utility and select your H 323 controller Please change the view to the H 450 configuration node and review the option Enable H 450 supplementary services H 450 H 450 2 Transfer H 450 3 Diversion H 450 4 Hold H 450 7 Mw1 Enable Specify whether H 450 supplementary services support should be enabled on this controller This option is the base requirement for all other H 450 related settings E F Licences 120 Lines TE SYSTEMS GmbH FF CAPT 2 0 Options io 35 Trace Enable H 450 supplementary services 5 H Avaya IP Office 192 168 1 225 ci 1 323 Then please change the view to the XCAPI Supplementary Services Call Transfer configuration node and ensure an enabled Transfer via H 450 2 option ai AF CAPT 2 0 Options wes J Trace i Avaya IP Office 192 168 1 225 fil H 323 H 450 XCAPI
16. s Selecting one of those will configure the XCAPI with a selection of near optimal presets for the kind of environment you have sparing you quite a lot of manual configuration Please select the Avaya IP Office option here Add new controller Select the Voice over IP environment Select the environment for the new controller to operate in If the list below does not contain your PBX you select a compatible the generic betas Patton SmartNa acta Series J fi Cej Cos 2 3 IP Address of the Avaya Gateway In the dialog Network Address please provide the IP address of your Avaya IP Office dji new controller ovide the address of the Avaya IP Office Provide the IP address of the Avaya IP Office in the network If there is more than one Avaya IP Office present in the network be sure to provide the IP address of the Avaya IP Office that you want to use Network Address 192 168 1 225 2 4 Description and Channels That s about all information that has to be configured with the XCAPI The next to final dialog of the Con troller Wizard allows you to configure a meaningful de scription for the controller you re going to create This isn t really used anywhere so you can enter a text of your choice here This dialog however also allows configuring the number of channels that the new controller will be able to provide Please enter how many simulta neous connections
17. the XCAPI should handle when communicating with the Avaya IP Office Add new controller ovide a description and select the number of channels Please enter a meaningful description for the new controller and decide how many channels should be available for applications Please consider that the effective number of available channels depend on the installed licence Description Avaya IP Office 2 5 Confirmation The final dialog of the Controller Wizard performs some checks on the configuration parameters you ve made If any errors are detected here you can go back to the respective dialogs and correct the concerned set tings If everything is correct please use the FINISH button to create the new XCAPI controller Add new controller Confirm that the provided information is correct Click Finish to add the new controller with the configuration you have had made Now the new added controller appears on the main page of the XCAPI configuration File View Help ame o CAP Licences Qy Click here to manage licences TE SYSTEMS 120 Lines TE SYSTEMS GmbH Connections 120 H 323 120 SIP 120 ISDN 120 G 729 10 T 38 120 Softfax 120 and Audioports 10 Expires 31 12 2007 Controller Avaya IP Office 192 168 1 225 2 lines with ITU G 711 A Law 64 kbit 8000 Hz ITU G 711 p Law 64 kbit 8000 Hz PCM 16 bit L16 8000 Hz ETSI GSM 6 10 at generic gateway 192 16
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