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Implementing Voicemail Pro on Linux

1. Setup and Requirements for Voicemail Fallback e Within the configuration of the central IP Office hosting the voicemail server on the H323 Line to the fallback IP Office e The Supplementary Services setting should be changed from IP Office SCN to IP Office SCN Fallback e The option Backs up my Voicemail should then be selected from the SCN Backup Options e The fallback IP Office is configured for centralized voicemail as normal However its configuration must also include licenses for the Voicemail Pro support and the voicemail features required during fallback Implementing Voicemail Pro on Linux Page 82 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Centralized Voicemail Pro Fallback IP Office Control 7 3 Backup Voicemail Server Operation For IP Office Release 6 0 and higher the central IP Office hosting the Voicemail Pro server can be configured with the IP address of a backup voicemail server If the central voicemail server becomes unavailable to the network the backup server will be used to provide voicemail services This option requires the voicemail servers to be running Voicemail Pro 6 0 or higher Backup Voicemail Server SMTP ae Centralized Voicemail Server IP Office Es 4 D IP Office S N OF Centralized voicemail with a backup server during normal operation Backup Voicemail Server IP Office SN S IP Office IP Office SoN SE OF Centralize
2. dsacls cn adminsdholder cn system dc lt xxx gt dc lt yyy gt G lt MM Security Group gt CA Send As where e dc lt xxx gt dc lt yyy gt is the customer s fully qualified domain name for example dc Avaya dc com e lt MAPI gt is the name of the service permissions group It will take at least an hour for the security permissions to replicate to the user s account 3 5 3 2 Assigning Permissions with Exchange 2003 If the user is on Exchange 2003 server proceed as follows 1 Modify the advanced security settings for Mailbox Store 2 Edit the registry to display the Security tab Note To edit the registry you must be a member of the domain administrator group 3 Add the additional permissions to the user account Modifying Advanced Security Settings for Mailbox Store 1 Log on to the Active Directory server using an account that has privileges to edit permissions such as administrator 2 Click Start All Programs Microsoft Exchange System Manager 3 In the left pane of the Exchange System Manager window expand the Servers node in the tree 4 Expand the server node in the list and then expand the First Storage Group node 5 Right click Mailbox Store and select Properties 6 In the Security tab of the Properties dialog box click Advanced 7 Under the Permissions tab of the Advanced Security Settings window change all the Permission Entries to Allow 8 Restart the computer Editing the registry If you ar
3. Auto Attendant 0 gt Voice Recording 0 3 Mandatory Voice Recording 0 2 Announcements 0 Mailbox Access 0 DTMF Breakout Reception Breakout DTMF 0 Breakout DTMF 2 Breakout DTMF 3 e Voicemail Type Specifies the type of voicemail system the IP Office is configured to work with Unless detailed otherwise the option Voicemail Lite Pro should be used with Voicemail Pro server Additional options are displayed depending on the selected voicemail type e Centralized Voicemail 8t This setting is used for remote systems in a Small Community Network where the central voicemail server is being hosted by another IP Office The Voicemail Destination field below is used to enter the Outgoing Group ID of the SCN trunk to the IP Office hosting the central voicemail server e Distributed Voicemail 8 Software level IP Office Release 6 This option is used in a Small Community Network for remote IP Offices that you want to be associated with their own voicemail servers in addition to the central voicemail server The IP Office will require licenses for Voicemail Pro operation and for the voicemail features required The Voicemail IP Address below is used to enter the IP address of the IP Office s voicemail server while the Voicemail Destination field below is still used to set location of the central voicemail server as for centralized voicemail e Embedded Voicemail Not used with Voicemail Pro e Group Voicemai
4. Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya and Aura are trademarks of Avaya Inc The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contai
5. Default Settings 6 To return to the default alarm settings click Default Settings The Alarm Threshold Level is reset to 60 The Space OK level is reset to 90 The Critical Alarm level is reset to 30 7 Click OK 8 Click amp Save and Make Live and select Yes Implementing Voicemail Pro on Linux Page 76 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 System Preferences SNMP Alarm 6 6 Outcalling The outcalling preferences in Voicemail Pro are defaults for global operation Mailbox owners can configure their own outcalling options from their telephone for example create their own time profile For details on configuring outcalling refer Avaya IP Office Intuity Mailbox Mode User Guide 15 601130 and Avaya IP Office Phone Manager User Guide 15 600988 A timeout value can also be set by a user This is the duration for which outcalling will attempt to connect to a number before giving up To set the global outcalling preferences 1 Display the main Voicemail Pro window 2 From the Administration menu select Preferences gt General 3 Click the Outcalling tab System Preferences General Directories Email Housekeeping SNMP Alarm Outcalling System Times From To Prime Times 07 30 19 30 Peak Times 09 00 17 30 System Retry Settings Number of Retries Retry Interval 5 Retry Interva 1st 1 2nd 5 31d 10 4th 15 5th 30 4 Select the times that outcalling is active in
6. For a good connection speed use a 100 Mbps network card 3 Free disk space requirements 2f are also subject to the message storage required Page 18 Implementing Voicemail Pro on Linux 15 601065 Issue 02b Friday April 06 2012 IP Office 8 0 Installation General Installation Requirements For information on computer specification and other requirements see IP Office Application Server documentation Implementing Voicemail Pro on Linux Page 19 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Ports The Voicemail Pro service uses the following ports Port Type Description Number Used to listen for SMTP connections DP Used to receive time requests RFC 868 CP Used to service IMAP4 requests CP Used to receive requests from one X Portal for IP Office CP Used to receive connections from Voicemail Pro client Note that Voicemail may use additional ports for connection to services such as 3rd party database or Microsoft Exchange eae DP Used to receive requests from IP Office PBX 3 1 2 Virtual Server Support Operation of IP Office server applications including Voicemail Pro is supported using the following virtual servers e VMWare Server e Microsoft Virtual Server 2005 R2 e Microsoft Server Hyper V 3 1 3 Network Requirements For information on network requirements for installation on Linux see IP Office Application Server documentation Implementing Voicemail Pro on Linux Page 20 IP O
7. From The name and address setting of the e mail client account Subject Voicemail Message calling number gt user name From calling number Body If the user or group s Voicemail E mail mode is set to Copy or Forward the message body will contain IP Office Voicemail redirected message Attachment When using Copy or Forward mode the message is attached as a wav file Messages sent through a Voicemail Pro eMail action are configurable see The Voicemail Pro eMail Action 3 Implementing Voicemail Pro on Linux Page 37 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 3 3 3 The Voicemail Pro Email Action The g eMail action in Voicemail Pro can be used to send messages through e mail in response to caller actions in the voicemail call flow The action can also attach a wav file M Yoicemail Pro Client Intuity f ioj xi File Edit Actions Administration Help 2g alu pawa En Modules gt eMail p Eog Voice Question Next Properties for eMail General Entry Prompts Specific Reporting Results GLEE Le Specific Start Points Users A Groups d Short Codes Default Start Points age Collect age Leave Send e mail a Callback Send e mail to age Queued fray charles mydomain com age Still Queued Subject Voicemail Pro Message Content This message was forwarded by a Voicemail Pro email ac Attach file to e mail fs
8. Peak Times 77 Ping 89 Play Advice check 67 Port SMTP 24 70 Prefix 60 67 Prime Times 77 Problems 63 67 80 produce WAV file 39 Profile 69 Prompts 11 Provides voicemail 80 R Read Email 41 Reception 58 Reception Breakout 58 recognize PC 56 Recording Time 67 75 Remote Campaign Directory 68 Remove 41 Resources 63 Restrictions 80 Retries Number 77 Retry Interval 77 Root vmp 51 68 Russian 39 S SAPI 39 SAPI5 TTS 39 ScanSoft 39 40 ScanSoft TTS 39 SCN 80 Selecting Mailboxes 39 Send messages via email 38 Sender 69 Server SMTP 24 70 Server Name 48 Server PC 39 67 Set voicemail email 58 set Voicemail Email Mode 58 Simple Mail Transfer Protocol 75 Simple Network Management Protocol 75 Simplified Chinese 39 Simultaneous 39 Small Community Network 80 SMTP 24 70 SMTP Email Protocol 29 33 SMTP Receiver 74 SMTP Server Settings 35 SNMP 75 Page 98 15 601065 Issue 02b Friday April 06 2012 SNMP Alarms Setting 75 Software 48 Source 60 Source Numbers View 60 Speak Text Action 39 41 Specification PC 18 Specifying MAPI 69 start operating 67 steps appropriate 69 Support Email Text Speech 39 System Fax Number 67 System Preferences window 67 System Resources 63 System Retry Settings 77 System Settings 74 System Status Application Open 63 see 63 System Times 77 System Tool 42 systems running 61 T tab gives list 60 TCP IP networking 20 telephone number including 60 Telnet 89 Text To Spee
9. IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 IP Office Configuration System Settings e DTMF Breakout IP Office 5 0 Previous breakout numbers for a user mailbox were set through the user voicemail settings 58 IP Office 5 0 supports system defaults to be set These are then applied to all user mailboxes unless the users own settings differ e Reception Breakout DTMF 0 The number to which a caller is transferred if they press O while listening to the mailbox greeting rather than leaving a message 0 on embedded voicemail e For systems set to Intuity emulation mode the mailbox user can also access this option when collecting their messages by dialing O e If the mailbox has been reached through a call flow containing a Leave Mail action the option provided when 0 is pressed are e For IP Office mode the call follows the Leave Mail action s Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone e For Intuity mode pressing 0 always follows the Reception Breakout DTMF 0 setting e Breakout DTMF 2 The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than leaving a message 2 on embedded voicemail For pre 5 0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode e Breakout DTMF 3 The number to which a caller is transferred if they press 3 while listening to th
10. IP Office require either their own Advanced Edition license or this license e VMPro Networked Messaging Enables the VPNM Voicemail Pro Networked Messaging functionality within Voicemail Pro Enabling VPNM is required for message exchange with remote Voicemail Pro systems and Avaya Interchange systems VMPro TTS Professional Enables use of all text to speech facilities provided by Voicemail Pro One license per simultaneous instance of TTS usage Note If you plan to use Voicemail Pro installed on Unified Communications Module for centralized voicemail also see Storage Space for Call Recordings on UC Module Voicemail Prole Implementing Voicemail Pro on Linux Page 12 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Voicemail Pro Voicemail Pro Licenses Legacy Licenses The following legacy licenses are still supported by IP Office Release 6 and higher e UMS Web Services This legacy license is used to enable UMS voicemail services support for users set to the Basic User profile Other users are enabled for UMS through their licensed user profile e VMPro Database Interface This legacy license enables 3rd party database support within Voicemail Pro call flows For IP Office Release 6 and higher this is also enabled by the Advanced Edition license e VMPro VB Script This legacy license enables Visual Basic Script support with Voicemail Pro For IP Office Release 6 and higher this is also enabled by the
11. If switched off users can still press 8 for help For voicemail systems running in Intuity emulation mode this option has no effect On those systems the default access greeting always includes the prompt For help at any time press 4 H in the US locale e Voicemail Ringback Default Off When on if the user has a new message the voicemail server can call the user s extension whenever the extension changes from off hook to on hook The voicemail server will not ring the extension more than once every 30 seconds e Voicemail E mail Default Blank No voicemail e mail features This field is used to set the user or group e mail address used by the voicemail server for voicemail e mail operation When an address is entered the additional Voicemail E mail control below are selectable to configure the type of voicemail e mail service that should be provided e Use of voicemail e mail requires the voicemail pro server to have been configured to use either a local MAPI e mail client or an SMTP e mail server account See Voicemail E mail Installation 23 e Use of voicemail e mail for sending automatic or manual e mail messages with wav files attached requires discretion as a one minute message creates a wav file of 1MB size e Voicemail E mail Default Off If an e mail address is entered for the user or group the following options become selectable These control the mode of automatic voicemail e mail operation provided by the voicem
12. In those scenarios when the central server is restored messages collected by the backup or distributed servers are forwarded to the central server e Licenses Each IP Office using a distributed voicemail server must have licenses for Voicemail Pro operation and the voicemail features required Combinations 8 of the solutions above can be deployed For example using a backup server and fallback IP Office control Implementing Voicemail Pro on Linux Page 80 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Centralized Voicemail Pro 7 1 Centralized Voicemail Within a Small Community Network a single Voicemail Pro server can be used to provide voicemail features for all the IP Offices in the SCN Centralized Voicemail Servel IP Office Central IP Office Voicem ail Pro DS One IP Office is configured for operation with the Voicemail Pro server as normal including the license for voicemail operation and the features required This IP Office is then regarded as the central IP Office for voicemail Within the other IP Office systems the voicemail settings are configured to indicate that they get their voicemail services from the central IP Office These IP Offices do not need licenses for voicemail except for ContactStore and or UMS if required With the International Time Zone functionality available on the central Voicemail Pro server the users of the IP offices located in different time zo
13. Pro software you must 1 Create a Voicemail User Account 3h 2 Configure Outlook Express for Internet Mail 3h 3 Configure Outlook for Voicemail E mail 2 4 Configure Outlook for Exchange Server s The user name and password created are requested as part of the installation of the Voicemail Pro service The Microsoft Outlook software must be installed on your computer before you can configure it You are then ready to install the Voicemail Pro software See Installing the Voicemail Pro Software 3s By default Voicemail Pro is set to use SMTP for e mails Set Voicemail Pro to use MAPI See Switching Voicemail Pro to MAPI 2 You also need to set the SMTP E mail Account settings on the Voicemail Pro so that they match those of the customer s e mail server See Changing SMTP E mail Account Settings s5 3 3 2 2 1 Installing VoiceMail Pro for MAPI VoiceMail Email as a Work Group Member Before you start to install the Voicemail Pro software you must 1 Create a voicemail user account See Creating a Voicemail User Account 3 2 Configure Outlook Express for Internet Mail See Configuring Outlook Express for Internet Mail 3t 3 Configure Outlook for Internet mail See Configuring Outlook for Voicemail E mail 27 4 Configure Outlook for Exchange server See Configuring Outlook for Exchange Server 3s The user name and password created are requested as part of the installation of the Voicemail Pro service The Mic
14. Recording Button Programming Voicemail Code Voicemail On Confirm Yoicemail Code C Voicemail Help Voicemail Email C voicemail Ringback OFF DTMF Breakout Reception Breakout DTMF 0 System Default Breakout DTMF 2 System Default Breakout DTMF 3 System Default Hunt Group Yoicema Voicemail Code Confirm Voicemail Code Voicemail Email Reading Copy Forward Alert C UMS Web Services Fallback Queuing Voice Recording Announcements voicemail On Voicemail Email C Voicemail Help voicemail Email C Broadcast off Copy Forward alert o UMS Web Services e Voicemail E mail Default Blank No voicemail e mail features This field is used to set the user or group e mail address used by the voicemail server for voicemail e mail operation When an address is entered the additional Voicemail E mail control below are selectable to configure the type of voicemail e mail service that should be provided Use of voicemail e mail requires the voicemail pro server to have been configured to use either a local MAPI e mail client or an SMTP e mail server account See Voicemail E mail Installation 25 Use of voicemail e mail for sending automatic or manual e mail messages with wav files attached requires discretion as a one minute message creates a wav file of 1MB size e Voicemail E mail Default Off If an e mail address is entered for the
15. Select the Voicemail tab Menu Programming Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory User Voicemail DND ShortCodes Source Numbers Telephony Forwarding Dial In Voice Recording Button Programming Voicemail Code voicemail On Confirm Voicemail Code C voicemail Help Voicemail Email C voicemail Ringback Voicemail Email Reading OFF Copy Forward Alert C ums Web Services DTMF Breakout Reception Breakout DTMF 0 System Default Breakout DTMF 2 System Default Breakout DTMF 3 System Default e Voicemail Code Confirm Voicemail Code These fields are used to set or change the user s mailbox passcode e If the voicemail server is set to Intuity Emulation mode mailbox users are asked to set a voicemail code the first time that they access the mailbox e Voicemail On Default On When on the mailbox is used by the IP Office to answer the user s unanswered calls or calls when the user s extension returns busy Note that selecting off does not disable use of the user s mailbox Messages can still be forward to their mailbox and recordings can be placed in it The mailbox can also still be accessed to collect messages e Voicemail Help Default Off For voicemail systems running IP Office mailbox mode this option controls whether users retrieving messages are automatically given an additional prompt For help at any time press 8
16. Settings window on the Permissions tab select the check box at the bottom of the window This will apply the permissions inherited from the parent to this object and its child objects 14 Click Add and add the user s account 15 Click OK 16 In the Apply to field select This object and all descendant objects 17 Verify that the following box is not selected Apply these permissions to objects and or containers within this container only 18 In the Permissions field select the required permissions e List contents e Read all properties e Write all properties e Read permissions e Create all child objects e Administer information store e Create named properties in the information store Implementing Voicemail Pro on Linux Page 45 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 e Receive As e Send As e View information store status For a mixed environment of Exchange 2003 and Exchange 2010 mail servers also select the following permissions which are only displayed for Exchange 2010 in the mixed environment e Read e Execute 19 Click OK Page 46 Implementing Voicemail Pro on Linux 15 601065 Issue 02b Friday April 06 2012 IP Office 8 0 Chapter 4 Using the Voicemail Pro Client Implementing Voicemail Pro on Linux Page 47 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 4 Using the Voicemail Pro Client The Voicemail Pro client is used to administer the Voicemail Pro server This sec
17. Voicemail Pro server for example Extn201 vmprocentral example com or 201 vmprocentral example com 6 4 Housekeeping This tab is used to set the Voicemail Pro server settings for automatically deleting messages and for the default playback order of messages For Voicemail Pro 6 0 it is also used to access options for backing up and restoring voicemail messages and settings The voicemail servers housekeeping settings can be used to configure how long messages and recording are retained before the server will automatically delete them The playback order for different types of messages can also be set Note that the housekeeping deletion settings are not applicable for messages stored on the Exchange server Implementing Voicemail Pro on Linux Page 74 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 System Preferences Housekeeping 1 From the Administration menu select Preferences gt General 2 Click the Housekeeping tab System Preferences General Directories MAP Housekeeping SNMP Alarm Qutcalling New messages 0 FIFO Old messages 30 LIFO v Saved messages 0 Unopened messages 0 FIFO o a New recordings Old recordings 30 LIFO Deleted messages 0 Delete after Playback Order LIFO v FIFO Data Backup LastRun 15 10 2009 07 26 47 Type Immediate Next Run 15 10 2009 08 00 00 Type Daily 3 Delete after Sets the time in hours after which messages of various typ
18. a n1 Select System Prompt Language action TTY Teletype Prompts TTY Teletype Textphone is included in the list of installable languages TTY is a text based system that is used to provide services to users with impaired hearing Implementing Voicemail Pro on Linux Page 11 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 2 2 Voicemail Pro Licenses The Help About screen in the voicemail client can be used to check which IP Office the voicemail server is working and the licenses it has received from that IP Office The license keys are entered into the IP Office configuration using the IP Office Manager If the Voicemail Pro server is installed without licenses it will run for 2 hours and then shut down For IP Office Release 6 and higher support for Voicemail Pro is enabled by the addition of a Preferred Edition license e Preferred Edition Voicemail Pro This license enables support for Voicemail Pro as the IP Office s voicemail server with four voicemail ports The voicemail server with the Preferred Edition license provides the services listed below Additional licenses can be added for additional voicemail features these are detailed separately The Preferred Edition license was previously called Voicemail Pro 4 ports e Mailboxes for all users and hunt groups e Campaigns e Announcements for users and hunt groups e TTS e mail reading for users Custamizabi fl licensed for Mobile User or Power e Customizab
19. a new voicemail message is received in the voicemail mailbox a copy of the message is attached to an e mail and sent to the e mail address There is no mailbox synchronization between the e mail and voicemail mailboxes For example reading and deletion of the e mail message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message e Forward If this mode is selected each time a new voicemail message is received in the voicemail mailbox that message is attached to an e mail and sent to the e mail address No copy of the voicemail message is retained in the voicemail mailbox and their is no message waiting indication As with Copy their is no mailbox synchronization between the e mail and voicemail mailboxes Users can also select this mode by dialing O1 from their extension e UMS Exchange Voicemail Pro 5 0 supports voicemail e mail to an Exchange server e mail account For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation The Exchange server inbox is used as their voicemail message store and features such as message waiting indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server Telephone access to voicemail messages including Visual Voice access is redirected to the Exchange server mailbox See UMS Exchange Server Installation and UMS Exchange e Alert If this mode is selected
20. associated mailbox e Provide a secure password e Check the User Cannot Change Password and Password Never Expires boxes Log on to the voicemail server computer using a domain administrator account Click Start Administrative Tools Computer Management In the left pane expand Local Users and Groups and click Groups Double click Administrators and click Add Click Locations and select the domain name in the list In the Enter the object names to select field type Voicemail and click Check Names ON SB Select Voicemail in the list and click OK followed by OK Implementing Voicemail Pro on Linux Page 26 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Voicemail Email 3 3 2 1 2 Configuring Outlook for VoiceMail Email To configure Outlook on your system perform the following steps 1 On the desktop right click the Outlook icon and select Properties 2 On the General tab select Add Select Microsoft Exchange Server Click Next In the Server field enter the name of the Exchange server In the Mailbox field enter Voicemail Click Next When you are asked if you travel with this computer select No Click Next Click Finish ighlight the MS Exchange Settings and click Properties Highlight Microsoft Exchange Server and click Properties Click Check name If the name is resolved select Apply Click OK OK and Close to shut the mail settings 4 Do not continue until the name has been resolved corr
21. configuration It is used to add a list of the remote VPNM servers and mailbox users on those servers 8 2 6 VRL Using the Voice Recording Library VRL operation Voicemail Pro can transfer specific users automatic and or manually recorded calls to a third party application Users can select VRL as the destination for calls recorded via a Leave Mail action in a call flow Currently this mode of operation is only supported with the Contact Store for IP Office application from Witness Systems This application provides tools to sort search and playback recordings It also supports the archiving of recordings to DVD Implementing Voicemail Pro on Linux Page 96 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Index A access works mailbox 67 actions including 39 Administrative Tools 42 Alarm Threshold 75 Alarm Threshold Level 75 Alarm Threshold Unit Choose 75 Auth 24 70 Auto Attendant 63 Automatic 74 Automatic Message Deletion 74 Avaya Text Installing 40 Speech 40 Avaya TTS 39 40 Avaya TTS CD 40 Avaya Scansoft TTS compare 39 B Barred 63 Breakout 58 Broadcast 61 80 C call 39 50 51 55 58 60 61 63 67 74 77 80 call archiving system 67 Call Recording 67 Call VRL 67 Callback 60 Centralized Voicemail Pro 80 Channel Reservations 56 63 channels 56 63 Client trying 42 Client Server Connection Timeout 67 Collect Voicemail 60 compare Avaya Scansoft TTS 39 Computer Management 42 Computer Manag
22. each time a new voicemail message is received in the voicemail mailbox a simple e mail message is sent to the e mail address This is an e mail message announcing details of the voicemail message but with no copy of the voicemail message attached Users can also select this mode by dialing 02 from their extension e Voicemail On Default On When on the mailbox is used by the IP Office to answer the user s unanswered calls or calls when the user s extension returns busy Note that selecting off does not disable use of the user s mailbox Messages can still be forward to their mailbox and recordings can be placed in it The mailbox can also still be accessed to collect messages e Voicemail Help Default Off For voicemail systems running IP Office mailbox mode this option controls whether users retrieving messages are automatically given an additional prompt For help at any time press 8 If switched off users can still press 8 for help For voicemail systems running in Intuity emulation mode this option has no effect On those systems the default access greeting always includes the prompt For help at any time press 4 H in the US locale e Broadcast Select the option Broadcast if you want any voicemail messages left for the hunt group to be forwarded to the mailboxes of the individual group members The original message in the hunt group mailbox is deleted after being broadcast e UMS Web Service IP Office 5 0 If selected the hun
23. for example vmpro1 example com Any incoming messages where the recipient mail domain is not exactly the same as the specified domain are ignored The recipient can either by vmsyncmaster vmsyncslave or the name or extension of a mailbox on the Voicemail Pro server for example Extn201 vmprocentral example com or 201 vmprocentral example com e For subsequent entries The domain specifies that these settings should be used for e mails sent to the matching domain The entry must be a fully qualified name resolvable by DNS or an IP address e Server This specifies the IP address or fully qualified domain name of the SMTP server to which messages are sent For the first server entry in the list Where messaging between voicemail servers is being used central backup and or distributed servers the first entry is used and will match the domain set above e For subsequent entries It will be the address of the e mail server that will handle e mails for recipients other than another voicemail server on the network e Port Number This is port to which messages are sent usually 25 e Sender Identifier Note that some servers will only accept e mails from a specific sender or sender domain If left blank the voicemail server will insert a sender using either the e mail address set for the voice mailbox user if set or otherwise using the best matching name it can resolve from the IP Office e Server Requires Authentication This check box indic
24. of messages per connection options 2 Configure Each Voicemail Pro Server for SMTP E mail via IIS Following installation of the Voicemail Pro server software its should be configured for SMTP e mail operation as follows a By default the Voicemail Pro server installs defaulted to SMTP e mail operation However this should be checked 1 Start the Voicemail Pro Client Click Preferences and select General 2 Click the E mail tab 3 Verify that the MAPI 6 settings are not enabled 4 Select the SMTP Sender 74 sub tab The first entry in the list must be configured for SMTP between the voicemail servers Set the Domain and Server to the fully qualified domain name of the voicemail server System Preferences General Directories Email Housekeeping SNMP Alarm Outcalling MAPI SMTP Sender SMTP Receiver dh ty amp K O Loosing tF Domain Server Port No Identifier vmprol exa vmprol example c 25 ympro ymprol example com example com smtp example com 25 yahoo com smtp yahoo com 25 Implementing Voicemail Pro on Linux IP Office 8 0 Page 89 15 601065 Issue 02b Friday April 06 2012 e For a Windows based voicemail server these e mails will be received on port 25 by IIS and will be placed in its mail drop folder To obtain the name right click on My Computer and select Properties The Computer Name tab shows the information that should be used as Full computer name The name must be used IP addresses are not
25. on Linux Page 39 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Generic TTS Licensing Voicemail Pro Generic TTS is not supported on Linux Languages For Voicemail Pro 8 0 or higher on Linux the TTS engine supports the same set of languages as Voicemail Pro speech prompts except for Hungarian Korean and Chinese Cantonese For these unsupported languages there will be no alternate languages selected If any of the three unsupported languages is configured in Voicemail Pro 8 0 or higher then TTS will not play anything Note If you are using Voicemail Pro installed on Unified Communications Module see Languages Supported on UC Module Voicemail Prole If more than one TTS language is installed use Select System Prompt Language action to switch TTS to a different language from the selected default 3 4 1 Installing Avaya Text to Speech The TTS engine is packaged as a default component in the Voicemail Pro installation However you have to install the languages separately as no language is installed by default To install Avaya Text To Speech on Linux 1 Install and test Voicemail Pro as normal 2 Using IP Office Manager add the VMPro TTS Professional license into the IP Office configuration Send the new configuration to the IP Office system 3 Reload the IP Office configuration into IP Office Manager and check that the status of the license has changed to Valid 3 4 2 Installing TTS Language Packs To support l
26. on the client is the same The call flow on the server might be different to the call flow on the client because e The local call flow is older than the version on the server for example if the call flow on the server has been modified by another Client connection e The local call flow is newer than the version on the server for example if the call flow on the server has been worked on while the local Client was being used in offline mode e The local call flow is from a different server for example if you are connecting to a different server to the one from which the call flow was previously downloaded If the call flow is the same no data will need to be copied from the server to the client If the call flow is different you can chose to download the call flow from the server or to use the local call flow Confirm Callflow Download The callflow on the client is different to the callflow on 192 168 0 203 Would you like to download the callflow from 192 168 0203 e Download Click to download the call flow from the server e Cancel Click this if you do not want to download the call flow from the server To upload the local call flow to the server use the Save or Save and Make Live options from the File menu See Saving Changes and Making them Livel5t 4 3 Continue Offline Message Window Only one Voicemail Pro client can be connected to a voicemail server at any time To prevent an idle client session from blocking t
27. oo 2 Y NB Path is assumed to be on the Voicemail Server Cancel Help In the example above the eMail action follows a Voice Question action The in the eMail action s Attach file to e mail field instructs it to use the file recorded by the preceding Voice Question action The same method can be used with a Leave Mail action Note however that the Leave Mail action must be set to a valid target mailbox which will then have a copy of the message Alternatively the eMail action can attach a prerecorded wav file by specifying the file name That named file can be created by an Edit Play List action Implementing Voicemail Pro on Linux Page 38 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Voicemail Email 3 4 Text To Speech TTS Installation The Voicemail Pro server uses Text To Speech TTS in the following ways e Speak text in call flows using the Speak Text action The text can include variables passed from other actions including database actions e When installed in parallel with Voicemail E mail 24 TTS can be used to provide email reading 4 to selected mailbox users e TTS can be used by the Voicemail Pro client user to record prompts used by call flow actions Linux TTS Licensing All TTS features E mail Reading Speak Text Action and Prompt Recording require the VMPro TTS Professional license before they can be used Implementing Voicemail Pro
28. or servers to which the voicemail server send its messages SMTP Sender Configuration SMTP Server Mail Domain vmprol example com Mail Server vmprol example com Port Number 25 Sender vmpro vmprol example com C Server requires authentication Implementing Voicemail Pro on Linux Page 24 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Voicemail Email To add a server click on the 4 icon To edit the server click on the a icon To delete a server entry click on X e Mail Domain This field is used differently depending on whether it is the first entry in the list or not e For the first server entry in the list This is the default outgoing e mail settings It also sets the mail destination domain on which the voicemail server filters incoming messages see below and so is repeated on the SMTP Receiver 74 tab e Messaging Between Voicemail Servers For messaging between voicemail servers the first entry in the SMTP Sender list must be the one configured and used Each server uses the SMTP server service on the same server computer as the voicemail service For example a Windows based servers uses the SMTP e mail provided by the IIS on the same server The voicemail service also uses the domain set to filter incoming SMTP mails received by the SMTP server For this to work the domain entered should be the fully qualified name of the server on which the voicemail server is running
29. resolve from the IP Office e Server Requires Authentication This check box indicates whether the connection to send SMTP messages to the mail server requires authentication with that server The authentication will typically be to the name and password of a mailbox account configured on that server e Account Name Sets the name to use for authentication e Password Set the password to use for authentication e User Challenge Response Authentication Cram MD5 If this check box is selected the name and password are sent using Cram MD5 Implementing Voicemail Pro on Linux Page 73 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 6 3 3 SMTP Receiver This tab is used to set where the voicemail server checks for incoming SMTP messages The SMTP Receiver setting can be set to either Internal or External e Internal 74 Use this option for voicemail servers running on the IP Office Application Server server e External 74 Use this option when the voicemail server is on a server where is co exists with a third party SMTP application for example an IIS server with SMTP enabled Internal The Internal setting can be used when the voicemail server should check the appropriate account on an SMTP server for waiting messages The server settings will be pre populated using the entries from the SMTP Sender 70 form e Distributed Primary Backup Voicemail This is the option that should be used when the voicemail server is a IP Offi
30. the voicemail server should use and the settings for that mode 6 3 1 MAPI This form is used to configure MAPI settings for use by the voicemail server MAPI Service Use this tab to configure the IP address and port of the MAPI proxy service System Preferences xi General Directories Email Housekeeping SNMP Alarm Outcalling i MAPI SMTP Sender SMTP Receiver Enter the location TCP address and TCP port of the Windows based PC where the Voicemail Pro MAPI service is located Address fi 92 168 100 38 Port 50792 Cancel Help e Address This text box is used to enter the TCP address of the Windows based computer where MAPI Service is installed e Port This text box is used to enter the default 50792 TCP Port of the Windows based computer where MAPI Service is installed implementing Voicemail Pro on Linux Pages IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 MAPI System Preferences x General Directories Email Housekeeping SNMP Alarm Dutcaliing MAPI Service SMTP Sender SMTP Receiver Tl Enable MAPI Details Profiles Cancel Help e Enable MAPI Selecting this option will switch the voicemail server to using MAPI for its e mail options rather than SMTP e Profile This is used to select the MAPI e mail account the voicemail server should use to provide visibility to the e mail account mailboxes for which it requires access The profil
31. then double click on setup exe The system displays the Choose Setup Language menu This language is used for the installation process and does not affect the language prompts that are installed on the system 2 Select the language for the installation process 3 Click OK The system displays the Preparing Installation menu e If the Modify repair or remove the program window is displayed follow the upgrade process The system displays the Welcome window 4 Click Next The system displays the License Agreement dialog box 5 Accept the terms and conditions and click Next The system displays the Customer Information menu e Use the default names or enter a user and company name Note These settings do not affect the Voicemail Pro MAPI installation e Select the option Anyone who uses this computer all users e Enter the company name e Click Next The system displays the Choose Destination Location menu 6 Unless specifically required for ease of maintenance use the proposed folder location Click Next 7 The system displays the Service Account Name menu e Enter the user name and password of the account to use Alternatively click Browse and select a name from the list of available computer or network accounts e Enter the port number that Voicemail Pro MAPI service will use e Click Next The system validates the account name password and the port number If the validation fails the system prompts you to create a new accou
32. used System Properties System Restore Automatic Updates Remote General Computer Name Hardware Advanced lt Windows uses the following information to identify your computer gt on the network Computer description For example IIS Production Server or Accounting Server Full computer name vmproi example com Domain example com 5 Select the SMTP Receiver 74 sub tab System Preferences o General Directories Email Housekeeping SNMP Alarm Outcalling MAPI SMTP Sender SMTP Receiver SMTP Receiver v Port 25 Domain vmprol example com e For a Windows based server set the SMTP Receiver as External and set the Drop Folder address to be the IIS mail drop folder usually C Inetpub mailroot Drop For a Linux based server set the SMTP Receiver as Internal e Click OK 6 Click amp Save amp Make Live 3 Verify that Port 25 is Not Blocked Many firewalls block access to port 25 by default Check that the firewall software on the server is configured to include VMProV5Svc exe as an exception 4 DNS Host Routing Optional SMTP operation uses fully qualified domain names that need to be resolved to IP addresses by the network s DNS server For name resolution the hosts files on each server can be used Note however that if this method is used any changes to IP addresses of servers will need to be reflected in the file update Locate the file C Windows System3
33. 0 Page 83 15 601065 Issue 02b Friday April 06 2012 Configuring Backup Server Operation 1 The Voicemail Pro server software is installed as normal on the backup server computer The voicemail server is not specifically configured as being a backup server 2 The central IP Office hosting the primary voicemail server is configured with the IP addresses of both the primary voicemail server and the backup voicemail server System LAN1 LAN2 DNS Voicemail Type voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CCR Voicemail Lite Pro v Messages Button Goes To Visual Yoice Voicemail Destination Voicemail IP Address 192 168 42 201 Backup Voicemail IP Address _ 92 156 42 211 3 The other IP Offices are configured for centralized or distributed voicemail as normal Implementing Voicemail Pro on Linux Page 84 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 7 4 Distributed Voicemail Servers Centralized Voicemail Pro Backup Voicemail Server Operation For IP Office Release 6 0 and higher remote IP Offices in the Small Community Network can be associated with another voicemail server in addition to the centralized voicemail server The additional distributed server then provides all voicemail services except message storage and collection for that IP Office This requires the remote IP Office to have licenses for voicemail operation and
34. 02b Friday April 06 2012 3 1 1 Computer Specifications The Voicemail Pro application requires various licenses entered into the IP Office configuration to control the features it offers and the number of simultaneous connections 18 up to 40 on IP Office 5 0 IP500 control units The operation of Voicemail Pro can be customized to provide special services The Voicemail Pro software can be installed as separate Voicemail Pro client and server parts You can perform remote administration of the Voicemail Pro server from a computer with just the Voicemail Pro client installed A copy of the client is automatically installed locally with the Voicemail Pro server Source DVD IP Office 8 0 Application DVD Disk OO OOOO TPS00 M IP Office Standard Edition v IP Office Professional Editon license y See below SO 1 For pre IP Office 5 0 IP500 systems an IP500 Upgrade Standard to Professional licenses is required to support Voicemail Pro The Voicemail Pro server part of the software consists of Text to Speech TTS in addition to the core server software Through adding additional licenses Voicemail Pro can use the TTS functions to speak text and numbers to callers in addition to recording prompts This is intended mainly for scenarios where Voicemail Pro is obtaining text and number values from a customer database Notes 1 Do not use the Large Fonts setting as it may cause options on some screens to become inaccessible 2
35. 06 2012 Centralized Voicemail Pro Distributed Voicemail Servers 7 5 Combined Options The various centralized voicemail options standard fallback backup and distributed can be used within the same Small Community Network Distributed Backup Voicemail Server Voicemail SMTP S Server erver Centralized IP Office Voicemail Server SMTP Server rs N I IP Office RS Centralized Rs _ Centralized z e An IP Office using a distributed voicemail cannot be used as the fallback IP Office for the central IP Office Central IP Office IP Office e A distributed voicemail server cannot also be used as the backup voicemail server Implementing Voicemail Pro on Linux Page 87 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Example Combined Fallback Control and Backup Server Operation In the example below the fallback IP Office control 8 and backup voicemail server 83i operation can be combined Backup Voicemail Server Centralized Fallback Voicemail Server Backup Voicemail IP Office NE Backup Voicemail Server IP Office at Fe Centralized d ST Combined Backup Voicemail Server and Fallback IP Office Operation Implementing Voicemail Pro on Linux IP Office 8 0 e Central IP Office Unavailable If the central IP Office becomes unavailable on the network the fallback IP Office takes over control of voicemail service
36. 2 drivers etc hosts and open it in a text editor such as WordPad Add IP address and fully qualified domain name entries for each of the other voicemailservers Implementing Voicemail Pro on Linux Page 90 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Centralized Voicemail Pro Installation Notes Voicemail Pro Configuration In all scenarios each Voicemail Pro server should use the same basic configuration settings ie the same voicemail mode Intuity or IP Office and the same housekeeping settings IP Office Configuration Configuring Distributed Voicemail Server Operation 1 The centralized voicemail server for the SCN and its central IP Office are configured as normal 2 Each IP Office not hosting a distributed voicemail server is configured with the Voicemail Type set to Centralized Voicemail System LAN1 LAN2 DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CCR Voicemail Type Centralized Voicemail Messages Button Goes To Visual Voice Voicemail Destination Voicemail IP Address Backup Voicemail IP Address e The Voicemail Destination is set the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized voicemail server Configuring Distributed Voicemail Server Operation 1 The centralized voicemail server for the SCN and its central IP Office are configured as normal 2 The Voicemail Pro server software is inst
37. 5 6 6 OuicalliNgi ra se u ongar ne ade nde ees 77 Implementing Voicemail Pro on Linux IP Office 8 0 Contents 7 Centralized Voicemail Pro 7 1 Centralized Voicemail 81 7 2 Fallback IP Office Control 82 7 3 Backup Voicemail Server Operation 83 7 4 Distributed Voicemail Servers 85 7 5 Combined Options 87 7 6 Installation Notes 89 8 Appendix 8 1 SMTP Loggi g 5 54282 teal lad 96 8 2 GlOSSafV rire hr nee te 96 8 2 1 Centralized Voicemail Pro Server 96 8 2 2 Distributed Voicemail Pro Server 96 8 2 3 MAPP Ernst eren tpe Men o intended ites 96 8 2 4 SNTP aitia nesi eraa a teed Baten 96 62225 NPNM nn ne cn an atone te eas cate at ot aa Aa 96 6 26 VREE tosh eet tava ol diate ae rt ALO 96 Index ee ceed Re Anite i aa 97 Page 3 15 601065 Issue 02b Friday April 06 2012 Chapter 1 What Is new in 8 0 Implementing Voicemail Pro on Linux Page 5 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 What is new in 8 0 1 What is new in 8 0 The following functionality has been added to Voicemail Pro 8 0 e International Time Zone support The International Time Zone ITZ support is now available on the central Voicemail Pro server and the distributed Voicemail Pro servers that are connected to the IP Offices located in different time zones across the globe Note When you upgrade Voicemail Pro to a newer version the Voicemail Pro server updates the current time zone offse
38. ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User Implementing Voicemail Pro on Linux IP Office 8 0 License types Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key lo
39. AVAYA IP Office 8 0 Implementing Voicemail Pro on Linux 15 601065 Issue 02b Service Pack 1 Friday April 06 2012 2012 AVAYA All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will
40. Advanced Edition license 2 3 Number of Simultaneous Users All connections between the voicemail server and the IP Office are through LAN using data channels The maximum number of data channels that can be used for voicemail operation at any moment are shown below IP Office Maximum for Voicemail Pro 40 40 The actual number of simultaneous users is determined by the licenses for Voicemail Pro 12 added to the IP Office configuration Note that some specific functions can have voicemail channels reserved 63 for their use or can have channel restrictions Note If you are using Voicemail Pro installed on Unified Communications Module see Number of Simultaneous Users on UC Module Voicemail Prole Implementing Voicemail Pro on Linux Page 13 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Chapter 3 Installation Implementing Voicemail Pro on Linux Page 15 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 Installation Linux Server Installation A Voicemail Pro server is one of the Linux components installable as part of the IP Office Application Server DVD installation That process is covered separately in the IP Office Application Server documentation e The license requirements t on the IP Office system for supported voicemail features are the same e Configuration of the IP Office configuration 54 settings for voicemail is not affected by whether the server is Windows or Linux based e C
41. Microsoft Outlook 2007 2010 Voicemail E mail features requires the voicemail server to be configured for access to either an SMTP e mail server or to a MAPI e mail server via a MAPI enabled e mail client program on the voicemail server computer e SMTP Installation 24 This is an e mail standard supported by most e mail servers It is the default e mail mode for the voicemail server e MAPI Installation 2 amp MAPI requires a MAPI compliant e mail client program to be installed on the Voicemail Pro server It also requires the Voicemail Pro service to be run using a user account that is able to send e mails via that MAPI client e The exact method of integration between the voicemail server and the MAPI e mail client depends on whether the voicemail server is part of a work group or a domain This guide contains examples for both approaches Implementing Voicemail Pro on Linux Page 23 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 3 1 SMTP Setup To configure the server SMTP e mail settings 1 Start the Voicemail Pro Client 2 Click 2 Preferences and select General 3 Click the Email tab 4 Verify that there are no settings on the MAPI sub tab 5 Enter the SMTP settings on the SMTP Sender 70 sub tab These are the settings that the voicemail server uses for sending SMTP e mails e Logging If selected SMTP logging 9 by the server is enabled e Servers This section is used to enter details of the SMTP server
42. P is an Internet standard protocol built on top of TCP IP that provides accurate synchronization to the millisecond of computer clock times in a network of computers It synchronizes all the IP Offices in an SCN configuration e Other IP Offices continue to use centralized voicemail as normal e An IP Office that is using a distributed voicemail server cannot also be used as the fallback IP Office 82i for the central voicemail server e The synchronization is done using IIS SMTP e mail between the servers Note In the distributed Voicemail Pro set up ITZ functions similar to the centralized Voicemail pro set up Multiple Distributed Servers Additional distributed voicemail servers can be added as required by the individual IP Office sites in the Small Community Network Page 85 15 601065 Issue 02b Friday April 06 2012 Sharing Distributed Voicemail Servers The same distributed voicemail server can be shared by several IP Offices The services it provided to each will depend on the licenses that each has Distributed Voicemail Server Centralized Voicemail Server SMTP Server IP Office with Distributed Server Voicemail Voicemail Pro Centralized Voicemail Distributed Voicemail Type Voicemail IP Set to the central voicemail server Set to the distributed voicemail Address computer s IP address server computer s IP address Voicemail Not used i Destination the H323 Line to the central IP the H323 Li
43. S and English UK languages are supported for Text to Speech TTS e Accessing Voicemail Pro Server To access the Voicemail Pro server running on Unified Communications Module use the IP address or the DNS name of the IP Office control unit that hosts Unified Communications Module e Backup and Restore Settings Backup files can be saved on a USB storage The available file paths for the USB storage are media sdb1 and media sdc1 As the storage space available on UC Module SSD is limited and primarily required for saving call recordings use a USB storage for the backups e Voicemail Pro Logging Level The default logging level is set to Critical e Number of Simultaneous Users The maximum number of data channels that can be simultaneously used for voicemail operation is 40 However if one X is also enabled on Unified Communications Module the maximum number of data channels that can be used simultaneously may reduce to 20 e Storage Space for Call Recordings Voicemail call recordings use an approximate storage space of 1 Mb for each minute of recording Therefore the available storage space on UC Module SSD is limited to an estimated maximum of 400 hours of call recordings Consider this fact if you plan to use the Voicemail Pro server installed on Unified Communications Module for centralized voicemail e Voicemail IP Address IP Office hosting Unified Communications Module connects to the Voicemail Pro server installed on the card by de
44. Send As e View information store status For a mixed environment of Exchange 2003 and Exchange 2007 mail servers also select the following permissions which are only displayed for Exchange 2007 in the mixed environment e Read e Execute 20 Click OK 3 5 3 4 Assigning Permissions with Exchange 2010 If user account is on Exchange 2010 server proceed as follows to assign additional permissions to the user account 1 Verify that the user to be added is a member of the Exchange recipient Administrator group 2 Log on to the Active Directory server using an account that has privileges to assign permissions to accounts such as administrator Click Start Administrative Tools Active Directory Sites and Services 3 4 In the left pane select Active Directory Sites and Services 5 From the View pull down menu select Show Services Node 6 In the left pane expand Services expand Microsoft Exchange right click the appropriate Exchange Organization and select Properties 7 In the Properties window click the Security tab The Security tab may not be visible in an environment with both Exchange 2003 and Exchange 2010 mail servers To enable the Security tab see Editing the registry 4s 8 Click Add 9 In the Select Users Computers Service Accounts or Groups window add the user s account 10 Click OK 11 Under Permissions for the group select Read and click Apply 12 Click Advanced 13 In the Advanced Security
45. aded e Telephone Extension For internal extensions the voicemail server provides message waiting indication This is done automatically for the telephone user s own mailbox However the user can also be configured to receive message waiting indication for other mailboxes e User s Computer In addition to accessing mailbox voicemail messages through the telephone there is a range of methods for accessing messages from a user s computer This can be by web browser IMAP e mail account Exchange server e mail account and various other options The IP Office one X Portal for IP Office and IP Office Phone Manager applications can also be used e E mail Server Using an e mail server Voicemail Pro can provide a number of services This includes the ability to send message alerts or message copies For Exchange e mail servers with the forward to e mail option the Exchange server can be used as the message store with users accessing their messages using Exchange clients such as Microsoft Outlook Outlook Web Access and so on Implementing Voicemail Pro on Linux Page 10 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Voicemail Pro 2 1 Supported Languages By default the prompts installed match the installer language selection plus English If other languages are required they need to be selected by doing a custom installation The installable Voicemail Pro prompts are listed in the table below The availability of a language in
46. ail server whenever the voicemail mailbox receives a new voicemail message e Users can change their voicemail e mail mode using visual voice If the voicemail server is set to IP Office mode user can also change their voicemail e mail mode through the telephone prompts The ability to change the voicemail e mail mode can also be provided in a call flow using a Personal Options Menu action or a Generic action e If the voicemail server is set to IP Office mode users can manually forward a message to e mail e Off If off none of the options below are used for automatic voicemail e mail Users can also select this mode by dialing 03 from their extension Implementing Voicemail Pro on Linux Page 58 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 IP Office Configuration User Voicemail Settings e Copy If this mode is selected each time a new voicemail message is received in the voicemail mailbox a copy of the message is attached to an e mail and sent to the e mail address There is no mailbox synchronization between the e mail and voicemail mailboxes For example reading and deletion of the e mail message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message e Forward If this mode is selected each time a new voicemail message is received in the voicemail mailbox that message is attached to an e mail and sent to the e mail address No copy of the voicemail message
47. alled as normal any distributed voicemail server computer The distributed voicemail server is not specifically configured as being a distributed server 3 Each IP Office hosting a distributed voicemail server is configured with the Voicemail Type set to Distributed Voicemail System LANI LAN2 DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CCR Voicemail Type Distributed Voicemail v Messages Button Goes To Visual Voice Voicemail Destination 10 Voicemail IP Address 192 168 42 212 Backup Voicemail IP Address e The Voicemail Destination is set the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized voicemail server e The Voicemail IP Address is set to the IP address of the computer running the distributed voicemail server for the IP Office Configuring Backup Server Operation 1 The Voicemail Pro server software is installed as normal on the backup server computer The voicemail server is not specifically configured as being a backup server 2 The central IP Office hosting the primary voicemail server is configured with the IP addresses of both the primary voicemail server and the backup voicemail server System LANL LAN2 DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CCR Voicemail Type Voicemail Lite Pro v Messages Button Goes To Visual Voice Voicemail De
48. anguages other than the system defaults install TTS Language Packs Proceed as follows to install TTS Language Packs 1 During the installation of IP Office Application Server select TTS Language Packs on the Package Selection screen Package Selection Please select applications to be installed one X Portal for IP Office 54 8 0 6 1 8 0 6 5 x x 2 When the installation process prompts you insert one of the TTS Language Pack DVDs The list of languages on the DVD will be displayed TTS Language Pack 1 DVD Please select language packs to be installed x English 7 0 21 1 1586 x French 7 0 21 1 1586 German 7 0 21 1 1586 Fi I 7 0 21 1 i586 S 7 0 3 Select the languages that you want to install and select Next After the selected languages are installed you will be prompted to install more languages 4 Select OK and repeat step 2 40 to step 3 4 for each of the TTS Language Pack DVDs that you have Implementing Voicemail Pro on Linux Page 40 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Text To Speech TTS Installation 5 Select Cancel to complete the installation Note If you choose to install TTS Language Packs at a stage later than the installation of IP Office Application Server refer to the Upgrading Applications section of Avaya IP Office Application Server Installation and Maintenance 15 160611 3 4 3 Setting Up Text To Speech to Read Email In conjunctio
49. annel reservations 1 Open IP Office Manager and the load the configuration 2 In the Navigation pane click System and select the system 3 Click the Voicemail tab System LAN1 LANZ DNS SMDR Twinning Voicemail Type voicemail Lite Pro v Messages Button Goes To Visual Voice Voicemail Destination Voicemail IP Address 255 255 255 255 Voicemail Channel Reservation Unreserved Channels 259 uto ttendant 0 Voice Recording 0 2 Mandatory Voice Recording 0 E Announcements 0 Mailbox Access 0 DTMF Breakout Reception Breakout DTMF 0 Breakout DTMF 2 Breakout DTMF 3 4 Amend the channel reservations as required By default the values are 0 Implementing Voicemail Pro on Linux Page 63 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 To view the utilization of voicemail channels 1 Open the System Status Application 2 Click Resources The System Resources summary is displayed The following details are displayed e The number of voicemail channels available e The number of channels in use e Congestion information Channel Restrictions e The Voicemail Pro server has restrictions on the number of channels it can use for different types of outgoing calls that it can make These limits are separate for each of the call types When a limit is reached further calls of that type are delayed until one of the existing calls is compl
50. ates whether the connection to send SMTP messages to the mail server requires authentication with that server The authentication will typically be to the name and password of a mailbox account configured on that server e Account Name Sets the name to use for authentication e Password Set the password to use for authentication e User Challenge Response Authentication Cram MD5 If this check box is selected the name and password are sent using Cram MD5 6 Click OK 7 Click amp Save and Make Live Implementing Voicemail Pro on Linux Page 25 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 3 2 MAPI Setup 3 3 2 1 Domain Member Before you start to install the Voicemail Pro software you must 1 Create a Voicemail Domain Account 281 2 Configure Outlook for Internet Mail 32 You are then ready to install Voicemail Pro for MAPI Voicemail E mail as a Domain Member This involves the following key stages 1 Install the Voicemail Pro Softwarel331 2 Install the MAPI Service 28 3 Switch Voicemail Pro to MAPI 2 3 3 2 1 1 Creating a Voicemail Domain Account 1 Make sure that the computer that is running the Voicemail MAPI service is a member of the domain To join the domain you will need access to a log account with administrative permissions on the domain as well as the server computer consult the domain administrator 2 On the Exchange server e Create an account called Voicemail on the domain and an
51. ation 55 IP Office Manager User 56 80 IP Office Manager User Guide 56 see 80 IP Office Mode 61 IP Office Settings 36 IP Office Small Community Network 80 L Languages Prompts 11 Supported 11 Page 97 15 601065 Issue 02b Friday April 06 2012 Last In First Out 74 Licenses Feature Specific 12 Port 12 Required 12 licenses exist 39 LIFO 74 Live 51 Logg Errors 96 Logging 24 70 Out 51 login 48 long outcalling 77 M mail drop folder 74 Mailbox Mode 61 Main Voicemail Pro Window 67 68 69 74 75 77 Making them Live 51 MAPI Password 69 Profile 69 MAPI Email Protocol 29 33 MAPI email 41 69 MAPI Email Preferences Setting 69 MAPI Password leave 69 MAPI Profile 69 MAPI based Voicemail Email Voicemail Pro 41 Max 67 Member Of 61 Message Deletion Times Setting 74 message housekeeping 74 Message Housekeeping Preferences 74 Message Length 67 Messages button use 60 messages recordings 67 Microsoft NET Framework 16 Microsoft Sam 39 Microsoft SAPI 39 Microsoft Speech SDK 39 Microsoft Speech SDK 5 1 use 39 Microsoft TTS 39 Microsoft Windows part 39 Mike 39 mins 67 Mobile 58 Multiple Language TTS Support 39 N Names 51 no Remote 48 Notify 50 O on outgoing calls 63 on off 58 61 outcalling options 77 Outcalling Preferences Setting 77 Implementing Voicemail Pro on Linux IP Office 8 0 Outcalling tab 77 Outcalling window return 77 Outlook Express 31 P Password MAPI 69 SMTP 24 70
52. be the fully qualified name of the server on which the voicemail server is running for example vmpro1 example com Any incoming messages where the recipient mail domain is not exactly the same as the specified domain are ignored The recipient can either by vmsyncmaster vmsyncslave or the name or extension of a mailbox on the Voicemail Pro server for example Extn201 vmprocentral example com or 201 vmprocentral example com e For subsequent entries The domain specifies that these settings should be used for e mails sent to the matching domain The entry must be a fully qualified name resolvable by DNS or an IP address e Server This specifies the IP address or fully qualified domain name of the SMTP server to which messages are sent e For the first server entry in the list Where messaging between voicemail servers is being used central backup and or distributed servers the first entry is used and will match the domain set above e For subsequent entries It will be the address of the e mail server that will handle e mails for recipients other than another voicemail server on the network e Port Number This is port to which messages are sent usually 25 e Sender Identifier Note that some servers will only accept e mails from a specific sender or sender domain If left blank the voicemail server will insert a sender using either the e mail address set for the voice mailbox user if set or otherwise using the best matching name it can
53. cation or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation s and Product s provided by Avaya All content on this site the documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party
54. ce Application Server Linux based server in a network distributed voicemail servers are being used or is a server in a primary backup voicemail server pairing System Preferences General Directories Email Housekeeping SNMP Alarm Qutcalling MAPI SMTP Sender SMTP Receiver SMTP Receiver v Port Domain vmprol example com e Port This is the port on which the Voicemail Pro server listens for incoming messages The default is 25 e Domain This is the domain destination address for which the server will accept incoming e mails Note that it matches the domain set by the first server entry in the SMTP Sender 7 tab e Messaging Between Voicemail Servers For messaging between voicemail servers the first entry in the SMTP Sender list must be the one configured and used Each server uses the SMTP server service on the same server computer as the voicemail service For example a Windows based servers uses the SMTP e mail provided by the IIS on the same server The voicemail service also uses the domain set to filter incoming SMTP mails received by the SMTP server For this to work the domain entered should be the fully qualified name of the server on which the voicemail server is running for example vmpro1 example com Any incoming messages where the recipient mail domain is not exactly the same as the specified domain are ignored The recipient can either by vmsyncmaster vmsyncslave or the name or extension of a mailbox on the
55. ces expand Microsoft Exchange and then locate the appropriate Exchange Organization N Right click it and select Properties co In the Properties window click the Security tab The Security tab may not be visible in an environment with both Exchange 2003 and Exchange 2007 mail servers To enable the Security tab see Editing the registry 4s 9 Click Add 10 In the Select Users Computers Service Accounts or Groups window add the user s account 11 Click OK 12 Under Permissions for the group select Read and click Apply 13 Click Advanced 14 In the Advanced Security Settings window on the Permissions tab select the check box at the bottom of the window This will apply the permissions inherited from the parent to this object and its child objects 15 Click Add and add the user s account 16 Click OK 17 In the Apply to field select This object and all descendant objects Implementing Voicemail Pro on Linux Page 44 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Troubleshooting 18 Verify that the following box is not selected Apply these permissions to objects and or containers within this container only 19 In the Permissions field select the required permissions e List contents e Read all properties e Write all properties e Read permissions e Create all child objects e Administer information store e Create named properties in the information store e Receive As e
56. ch 39 41 69 TOC 77 Trusted Source 60 TTS choose 39 includes 39 license 41 start 40 TTS Usages 39 TTY 11 U unchecking Voicemail On 58 un checking Voicemail On 61 Unit Name IP Address 48 Up Text To Speech Setting 41 Updates In 61 Upgrade 41 US 39 User SMTP 24 70 User Source Numbers Configuring 60 userconfiguration htm 58 UserlD 42 Using IP Office Manager 40 41 Using Voicemail 60 utilisation view 63 Implementing Voicemail Pro on Linux IP Office 8 0 Index V VM Pro 39 40 VM Pro Generic TTS 39 VM Pro ScanSoft TTS 39 VM Pro TTS 40 Vmdata mdb 51 vmp file 51 VMPro User Log 42 Voicemail Email settings 36 Voicemail Channel Reservations 56 63 Voicemail Code 58 60 61 Voicemail Destination Leave 56 Voicemail Domain Account Creating 26 Voicemail Email 39 41 58 61 MAPI 69 Voicemail Email Mode Select 58 61 Voicemail Email Reading 41 58 Voicemail Help 58 61 Voicemail IP Address 56 Voicemail Lite 58 60 61 Voicemail Lite Installation Manual 61 Voicemail Lite Manual 58 Voicemail Lite Pro 56 Voicemail Mailbox 41 67 Voicemail Message 58 61 Voicemail On unchecking 58 un checking 61 Voicemail Password match 67 VoiceMail Pro System Overview 10 VoiceMail Pro Call Flow Start 23 42 Voicemail Pro Client Close 51 run 48 use 67 Voicemail Pro Client window 48 Voicemail Pro housekeeping 74 Voicemail Pro Login window 48 Voicemail Pro Server 39 51 75 80 connect 48 Voicemail Pro Ser
57. d voicemail with a backup server during backup operation Central During Normal Operation e Voicemail services and message storage for the IP Offices is provided by the primary voicemail server e Call flows and other settings configured on the backup voicemail server are synchronized with those of the central voicemail server e Messages are synchronized but the central voicemail server remains the message store accessed for message collection e The synchronization is done using IIS SMTP e mail between the servers During Backup Operation If the central voicemail server become unavailable to the network e The backup voicemail server provides voicemail services for the IP Offices e New messages are left on the backup server After Backup Operation When the central server is restored to the network e It does not automatically resume control However messages and changes that occurred while it was unavailable are synchronized from the backup server e If the backup server fails the central sever resumes control as the active server e Call flows defined on the central server are synchronized with the backup server e Call flows defined on the central server cannot be modified on the backup server e Call flows cannot be defined on the backup server e Call flows defined on a distributed server are not synchronized to the central or backup servers Implementing Voicemail Pro on Linux IP Office 8
58. e IP Office to send an alarm To set up disk space and recording time alarms 1 Display the main Voicemail Pro window 2 From the Administration menu select Preferences gt General Implementing Voicemail Pro on Linux Page 75 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 Click the SNMP Alarm tab System Preferences General Directories Email Housekeeping SNMP Alarm Qutcalling Alarm Threshold Unit Disk Space left Mb Recording Time left min Alarm Threshold Level 60 Default Settings Note The Alarm Threshold Level has a value in terms of the unit selected as Alarm Threshold Unit e g 60ME or 60 min 4 Choose the Alarm Threshold Unit either Disk Space Left MB or Recording Time left minutes 5 In the Alarm Threshold Level box type the number of units minutes or MB left at which SNMP alarms are to be triggered The minimum is 11 This value also sets two further SNMP alarm levels which are e Space OK Alarm This alarm is triggered when the amount of available space returns to above a level set at Alarm Threshold Level plus 30 e Critical Alarm This alarm is set at 30 or when the Alarm Threshold Level is less than 40 at Alarm Threshold Level minus 10 Currently the critical alarm value will decrease in accordance with the above rule Note however that it does not increment upwards when the Alarm Threshold is increased again To reset the critical alarm back to 30 click
59. e Manager 15 601011 Within a Small Community Network the following options for providing voicemail are supported e Centralized Voicemail 8 Centralized Centralized Voicemail Pro uses a single Voicemail Pro server to provide ie voicemail services for all IP Offices in the Small Community Network Except for use of ContactStore only the central IP Office hosting the voicemail server requires licensing for Voicemail Pro operation and features IP Office Central IP Office IP Office e Licenses The central IP Office is licensed as normal for Voicemail RS p Pro operation and the voicemail features required The other IP 4 Offices only require licenses for UMS and or for ContactStore if required e Centralized Voicemail with Fallback IP Office s Centralized Control of the voicemail server can be taken over by another IP Office if Voicemail 4 H Server the central IP Office becomes unavailable Fallback IP Office e IP Office Release 5 0 with Voicemail Pro 5 0 e Licenses The fallback IP Office that takes over control of the voicemail server requires licenses for Voicemail Pro operation and the features required during fallback IP Office OY e Centralized Voicemail with a Backup Voicemail Server 8 Sail The central IP Office hosting the voicemail server can be configured with eerie the IP address of a backup voicemail server During normal operation Server QU call flows and
60. e default times for outcalling operation and the frequency of outcalling retires e VPNM If VPNM is installed and licensed this tab is available to set the locations of the remote VPNM servers and the mailbox users on those servers Implementing Voicemail Pro on Linux Page 66 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 6 1 System Preferences General Although the default IP Office configuration settings support voicemail to start operating almost immediately as soon as a voicemail server is running on the LAN there are some general system preferences that you can set or change To set up general system preferences 1 Display the main Voicemail Pro window 2 From the Administration menu select Preferences gt General Debug Level Default Information Set the level of information that the server should output for logging if required Note If you are using Voicemail Pro installed on Unified Communications Module see Default Logging Level on UC Module Voicemail Pro 16 Default Telephony Interface Default Intuity Select the mailbox operation mode for all mailboxes The options are IP Office mode or Intuity emulation mode Voicemail Password Default Blank A voicemail password is optional for the voicemail server is optional If you set a password here it must match the Voicemail Password configured within the IP Office s security settings See Identifying the Voicemail Server Computer 561 C
61. e mailbox greeting rather than leaving a message 3 on embedded voicemail For pre 5 0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode e SIP Settings These options are available when the IP Office configuration contains a SIP line or an H323 SCN line The values are used when the voicemail server makes calls using a SIP trunk or to a SIP device e SIP Name Default User name The value from this field is used when the From field of the SIP URI being used for a SIP call is set to Use Internal Data e SIP Display Name Alias Defau t User name The value from this field is used when the Display Name field of the SIP URI being used for a SIP call is set to Use Internal Data e Contact Default User name The value from this field is used when the Contact field of the SIP URI being used for a SIP call is set to Use Internal Data e Anonymous Default Off If the From field in the SIP URI is set to Use Internal Data selecting this option inserts Anonymous into that field rather than the SIP Name set above 3 Click OK to save any changes 4 Send the configuration back to the IP Office Implementing Voicemail Pro on Linux Page 57 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 5 3 User Voicemail Settings Voicemail can be configured for each individual user in IP Office Manager 1 Open IP Office Manager 2 In the Navigation pane click i User and select the individual user 3
62. e must exist within the MAPI e mail client on the server computer and must be useable by the Windows account under which the Voicemail Pro service is running 6 3 2 SMTP Sender These settings are used to configure the SMTP server and server account that the voicemail server uses for sending e mails using SMTP Multiple servers can be configured The first entry specifies the default SMTP server used for sending e mails if there is no other entry matching the domain specified in the e mail destination address Additional servers can be added when different settings are required for sending e mails to specific domains For example the default can be configured for the customer s internal network exchange server with additional entries added for e mails to external e mail domain addresses such as yahoo com e Messaging Between Voicemail Servers VPNM distributed voicemail servers and primary backup voicemail servers all use SMTP to exchange information and messages between the voicemail servers When that is the case the first entry in the SMTP Sender list must be the one used and needs to be configured for that service with the domain and server setting both matching the IP address or fully qualified domain of the voicemail server In the example below the first entry is being used for messages to other voicemail servers Its own address is used as both the domain and server settings as an SMTP service on the same server as the voicemail service i
63. e using Exchange System Manager or Active Directory Sites and Services the Security tab for the Exchange organization container and a few sub containers are not visible To enable the Security tab at all levels within the Microsoft Exchange container you can update the registry 1 Log on as the Microsoft Exchange administrator 2 Click Start gt Run 3 In the Run dialog box in the Open field type regedit 4 Press Enter 5 In the Registry Editor dialog box locate the following key HKEY_CURRENT_USER Software Microsoft Exchange ExAdmin 6 Right click ExAdmin and select New gt DWORD Value 7 Enter the following value name ShowSecurityPage 8 Double click the ShowSecurityPage value 9 In the Edit DWORD Value dialog box set the Value data to 1 10 Click OK Adding permissions with Exchange 2003 Proceed as follows to add the additional permissions to the user s account 1 Log on to the Active Directory server using an account that has privileges to assign permissions to accounts such as administrator 2 Click Start Administrative Tools Active Directory Sites and Services Implementing Voicemail Pro on Linux Page 43 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 In the left pane select Active Directory Sites and Services 4 From the View drop down menu select Show Services Node 5 In the left pane expand Services expand Microsoft Exchange and then locate the appropriate Exchange Orga
64. eakout When a caller is directed to voicemail to leave a message they can be given the option to be transferred to a different extension The greeting message needs to be recorded telling the caller the options available The extension numbers that they can be transferred to are entered in the fields below For IP Office 5 0 these system default values can be set for these numbers and are used unless a different number is set within these user settings e Reception Breakout DTMF 0 The number to which a caller is transferred if they press O while listening to the mailbox greeting rather than leaving a message 0 on embedded voicemail e For systems set to Intuity emulation mode the mailbox user can also access this option when collecting their messages by dialing 0 e If the mailbox has been reached through a call flow containing a Leave Mail action the option provided when 0 is pressed are e For IP Office mode the call follows the Leave Mail action s Failure or Success results connections depending on whether the caller pressed 0 before or after the record tone e For Intuity mode pressing 0 always follows the Reception Breakout DTMF 0 setting e Breakout DTMF 2 The number to which a caller is transferred if they press 2 while listening to the mailbox greeting rather than leaving a message 2 on embedded voicemail For pre 5 0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode e Brea
65. ect Apply Click OK OK and Close to shut the Mail settings 12 Do not continue until the name has been resolved correctly with the Exchange server If the name is not resolved check the account details with the Exchange administrator 13 0pen Outlook and select Yes to register Outlook as the default e mail application 14 Select Tools gt Options 15 Choose the Preferences tab Click E mail Options 16 Uncheck Save copies of messages in Sent Items folder e You can keep this option selected during initial setup and troubleshooting Due to the size of the wav file message attachments deselect it once the installation is complete 17 Log on to the server computer using the account that will be used for the Voicemail Pro server 18 From Outlook or Outlook Express send a message direct to an extension user 19 If this message is received correctly continue with installing the Voicemail Pro software 3 3 2 2 6 Installing the VoiceMail Pro Software To install Voicemail Pro software perform the following steps Gee OCR 7 Log off and log on using the Voicemail account and password Install the required Voicemail Pro software When the system prompts for a User Name and Password for the Voicemail Pro service enter the Voicemail account details Restart the server and log on using the Voicemail account When SMTP e mail details are requested enter no values and ignore the error message following the SMTP check Start the V
66. ectly with the Exchange server If the name is not resolved check the account details with the Exchange Administrator 5 Open Outlook and select Yes to register Outlook as the default e mail application a Select Tools gt Options b Click the Preferences tab c Click E mail Options d Uncheck Save copies of messages in Sent Items folder anov IQ 7M Q0 vw e You might want this option selected during initial setup to aid troubleshooting However due to the size of wav file message attachments you should uncheck it after installation testing is completed 6 Log on to the computer running the Voicemail MAPI service using the voicemail account 7 From Outlook send a message direct to an extension user 8 If this message is received correctly you can continue installing the Voicemail Pro software See Installing the Voicemail Pro Software 3s Implementing Voicemail Pro on Linux Page 27 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 3 2 1 3 Installing the MAPI Service You must install MAPI service on a Windows server to allow Voicemail Pro installed on Linux to communicate to MS Exchange servers Note You must install MAPI on the same user s account on which you have installed Windows Also note that if you are running Exchange Server 2003 you must not install the MAPI Service on the same computer that runs the Exchange server 1 Insert the IP Office Applications DVD Click on the link for Voicemail Pro MAPI and
67. emarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements 2012 Avaya Inc All rights reserved Implementing Voicemail Pro on Linux Page 102 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012
68. ement window 42 configure outcalling 77 Confirm Call Flow Download Window 50 Confirm Voicemail Code 58 61 Continue Offline Message Window 50 continue working 50 Create Voicemail User Account 30 Critical Alarm 75 D Default Callback 60 Default Settings 75 Default Telephony Interface 67 Dial In Source Numbers 60 Directory View 42 Disk Space 21 Disk Space Left 75 Domain 74 SMTP 24 70 drop folder 74 DTMF signalling received 67 Implementing Voicemail Pro on Linux IP Office 8 0 Index E email Accounts 58 61 eMail action 38 email inbox 41 Email Messages Content 37 Email Protocol 29 33 Select 69 Email Reading 39 41 Email Settings 35 Email TTS 41 69 e mails 41 Enable Fax Sub Addressing Check 67 Error Logging 96 F fax board 67 Fax Calls 67 Fax Sub Addressing 67 finished working 51 First In First 74 G General Configuration system 77 General Configuration System Preferences 77 General System Preferences Changing 67 Group Mailbox Names 55 H H lt Group Name 60 HMain 60 Housekeeping 74 Housekeeping tab 74 HTML 41 Hunt Group Configuration 61 Hunt Group Voicemail Indication 60 HuntGroup 61 huntgroupconfiguration htm 61 l Identifier 24 70 74 Identifying Voicemail Server PC 56 Idle 74 IIS 89 IMS email 74 Inactive 67 Inactivity Timeout 67 Installation Compact 21 Installation Process 40 Intuity Mailbox User Guide read 67 IP Office feature key server 16 IP Office Manager applic
69. enses for Voicemail Prolt have been installed and show a status of Valid 3 For installations other than client only and compact check that the required pre installation processes have been completed e Voicemail E mail Installation 23 e Installing Text to Speech Features 3 Implementing Voicemail Pro on Linux Page 21 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 To install the Voicemail Pro software components For more information on installing the Voicemail Pro software components on Linux see IP Office Application Server documentation e Voicemail E mail Installation 23 e Installing Text to Speech Features 3 3 2 1 Modifying the Installed Components Deletion of installed components is not supported on Linux Implementing Voicemail Pro on Linux Page 22 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Server Client Installation 3 2 2 The Voicemail Pro Services The IP Office application services installed on the IP Office Application Server can be started and stopped individually This is required for maintenance or if a particular service is not currently needed for example if one X Portal for IP Office has been installed but is not currently licensed The services can be set to automatically start after a server reboot By default all the IP Office services are automatically started Starting a Service 1 Log in to the IP Office Application Server Web configuratio
70. entralized Voicemail Pro uses a single Voicemail Pro server to provide voicemail services for all IP Offices in the Small Community Network Except for use of ContactStore only the central IP Office hosting the voicemail server requires licensing for Voicemail Pro operation and features 8 2 2 Distributed Voicemail Pro Server For IP Office Release 6 0 and higher remote IP Offices in the Small Community Network can be associated with another voicemail server in addition to the centralized voicemail server The additional distributed server then provides all voicemail services except message storage and collection for that IP Office This requires the remote IP Office to have licenses for voicemail operation and the features it requires 8 2 3 MAPI Message Application Programming Interface MAPI is a Microsoft Windows system architecture that supports adding messaging functionality into applications MAPI enabled e mail applications can share e mails and also work together to distribute the mail 8 2 4 SNTP Simple Network Time Protocol SNTP is an Internet standard protocol built on top of TCP IP that provides accurate synchronization to the millisecond of computer clock times in a network of computers It synchronizes all the IP Offices in an SCN configuration 8 2 5 VPNM Voicemail Private Networked Messaging VPNM is a set of preferences available only if you have selected VPNM during installation and is licensed within the IP Office
71. erform fax forwarding based on DTMF signaling received with the fax call Check the Enable Fax Sub Addressing box so that the DTMF signal is passed to the fax server after the call has been answered so that the fax can be forwarded to the e mail address of the intended recipient 3 Click OK 4 Click amp Save and Make Live and select Yes Implementing Voicemail Pro on Linux Page 67 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 6 2 Directories When Voicemail Pro is installed some default folder locations are used You can change these if required To set the location of Voicemail system folders 1 Display the main Voicemail Pro window 2 From the Administration menu select Preferences gt General 3 Click the Directories tab e Voicemail Server Directory The path to the folder where the voicemail server program is to be stored This is the folder where the file Root vmp is saved when the Save amp Make Live option is used e Voicemail Server Speech Directory The path to the folder where the libraries of speech prompts are to be stored e Remote Campaign Directory The path to the folder where the campaign files are to be stored 4 Click OK 5 Click amp Save and Make Live and select Yes Implementing Voicemail Pro on Linux Page 68 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 System Preferences Directories 6 3 Email The Email tab is used to configure which e mail mode MAPI or SMTP
72. erver smtp example com Port Number 25 Mail Drop C Mnetpub mailroot Drop Ry mT Server requires authentication Account Name Password F Use Challenge Response Authentication CRAM MDS Installation Voicemail Email 4 Enter the settings to match the customer s e mail server and the e mail account configured on that server for the Voicemail Pro service 5 Click the E mail Settings tab System Settings Path Settings Email Settings SMTP Email Settings Account Details server Browse Message Parameters The following settings are used to control whether the Voicemail message is sent as a wave file within the email message vi g C Attach wave file to message Embed wave file in message 6 Enter the e mail address for the account setup on the customer s e mail server for the Voicemail Pro service 7 Click Check to test the connection to the specified e mail account 8 Click OK Implementing Voicemail Pro on Linux IP Office 8 0 Page 35 15 601065 Issue 02b Friday April 06 2012 3 3 3 Voicemail Email Operation 3 3 3 1 User and Group Configuration The e mail address for each user and hunt group is set through the IP Office configuration Menu Programming Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory User Voicemail DND ShortCodes Source Numbers Telephony Forwarding Dial In Voice
73. erver See UC Module Voicemail Prol1 amp for details e Conference Call Center Support Removal Voicemail Pro no longer supports Conferencing Center telephony action and therefore the Conferencing Center will no longer be available as an action If a user imports or opens a call flow containing the Conferencing Center actions the system displays a warning message that the call flow contains an unsupported action If the user does not take any action on the call flow that contains a Conferencing Center action Voicemail Pro will disconnect the call reaching this action Restoring a call flow containing the Conferencing Center action will log the name of the unsupported action and the call flow name where it was found The log file can be found at lt Installation path gt VMPro_Restore log Implementing Voicemail Pro on Linux Page 7 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Chapter 2 Voicemail Pro Implementing Voicemail Pro on Linux Page 9 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 2 Voicemail Pro The diagram illustrates a Voicemail Pro system with some of the setup options ContactStore Voicemail Voice Recordings Server Library Optional IP Office e Voicemail Fro E mail Server Optional e IP Office Control Unit The IP Office Voicemail Pro licenses 1 are entered into the configuration of the IP Office system The licenses are required to activate Voicemail Pro features Yo
74. es automatically deleted A value of O disables automatic deletion The actual deletion is performed during the next idle period during which there are no calls to or from the voicemail server 4 Playback Order Sets the order of playback used for different message types The options are first in first out FIFO and last in first out LIFO FIFO is the default e The different message status types are New This status is applied to messages where neither the header or the message content has been played Old This status is applied to messages where the user has played the message content but has not marked the message as saved Saved This status is applied to messages that have been marked as saved by the user Unopened This status is used for messages where in Intuity emulation mode the user has played the message header but has not played the message content New Recordings This status is used for recordings that have not been played Old Recordings This status is used for recordings that have been played Deleted Messages This status is used for messages that have been marked as deleted through mailbox access 5 Click OK 6 Click amp Save and Make Live and select Yes 6 5 SNMP Alarm The IP Office system can be configured to send alarms These alarms can be sent from the IP Office using SNMP SMTP e mail or Syslog alarm formats This tab is used to sets the levels at which the voicemail server will indicate to th
75. eted These limitations are not controlled by Voicemail Channel Reservation 6 settings e Outcalling can use up to 5 channels at any time e Conference center invitation calls can use up to 5 channels at any time e Callback calls can use up to 2 channels at any time e Alarm calls can use up to 2 channels at any time Implementing Voicemail Pro on Linux Page 64 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Chapter 6 System Preferences Implementing Voicemail Pro on Linux Page 65 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 6 System Preferences A range of voicemail server settings can be set through the Voicemail Pro client To change the Voicemail Pro Preferences 1 Click the Preferences 1 icon and then choose General or VPNM Alternatively from the Administration menu select Preferences and then choose General or VPNM 2 Select the System Preferences tab required e Generals General voicemail server settings e Directories 68 Set the folder paths for different file locations e Housekeeping 74 Set the times for automatic deletion of different types of messages Also set the default playback order e E mail 6 Select the e mail mode MAPI or SMTP used by the voicemail server for its e mail functions and configure various settings for the selected mode e SNMP Alarm 75 Set the criteria which will cause the voicemail server to send alarms via the IP Office e Outcalling 7 Set th
76. fault The IP address of the Voicemail Pro server is automatically detected and cannot be modified 3 1 General Installation Requirements Here is a list of general requirements for all types of voicemail installation e A client computer with IP Office Manager and Microsoft NET Framework versions 2 0 installed on it If NET 2 0 is not detected you will be prompted to install it before the Voicemail Pro installation proceeds e An IP Office Feature Key Refer to Avaya IP Office Standard Version Installation 15 601042 for details e Licenses based on the serial number of the IP Office Feature Key These should include Implementing Voicemail Pro on Linux Page 16 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation General Installation Requirements e A license for Voicemail Pro and any additional voicemail ports is required If Voicemail Pro Server is installed without a license it will run for two hours and then shut down e Licenses for any other Voicemail Pro components being installed see Voicemail Pro Licenses 12 e IP Office Applications DVD Tips e Before you begin to install Voicemail Pro check that the computer that you are using can connect to the IP Office unit and that you can load and save a configuration file using IP Office Manager e Switch off any computer and hard disk sleep power down suspend hibernation modes Implementing Voicemail Pro on Linux Page 17 IP Office 8 0 15 601065 Issue
77. ffice 8 0 15 601065 Issue 02b Friday April 06 2012 Installation General Installation Requirements 3 1 4 Disk Space Requirements The following are only approximations e At least 5GB of free disk space is required on the operating system drive regardless of to which drive Voicemail Pro is actually installed e A compact Voicemail Pro installation requires 300MB or more e Atypical installation requires approximately 255MB e A custom installation requires up to 5GB for all supported languages of disk space However prompts and recorded messages consume an additional 1MB of disk space per minute e For a busy environment you can expect to require at least 1000 minutes of message recording space that is 1GB 3 2 Server Client Installation You can install only the client using the Voicemail Pro installation software for Linux Component Sub Component Client Voicemail Pro Voicemail Pro Client Voicemail Pro Service X Voicemail Pro Campaign Web kA Component Web Voicemail UMS X Before you begin 1 Log on to the server computer using the account under which you intend the Voicemail Pro server or service to run This account must have full administrator rights to the server computer If you prefer create a new user account called Voicemail and configure it such that it has full administrator rights on the computer and the account password does not expire 2 In IP Office Manager check that the correct lic
78. fline mode for Windows Offline Offline mode for Linux e Select either of the Offline modes to import and export voicemail call flow and module files without being connected to any voicemail server In the option Offline mode for Linux those call flow options not supported by a Linux base voicemail server are grayed out e To connect to a voicemail server select Online VmPro Login Please enter a User Name This is the name that the workstation software installed on this PC will use Login User Name User Password Unit NameMIP Address 192168 0 203 v _ Browse e Enter the name and password for an administrator account on the voicemail server e Note that these are not required is accessing a voicemail server on the same computer as the client e The default account is Administrator and Administrator After logging in with this account you should change the password from that default value e If three consecutive login attempts fail for an administrator account name the account is locked for an hour e In the Unit Name IP Address field enter the DNS name or IP address of the voicemail server Note If you are connecting to Voicemail Pro server installed on Unified Communications Module see Accessing UC Module Voicemail Pro t61 Implementing Voicemail Pro on Linux Page 48 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Using the Voicemail Pro Client Logging in to the Voicemail Pro Se
79. he right pane The New Inbound Rule Wizard opens up 6 Select Port and click Next 7 Select TCP and enter the port number that the MAPI service uses in the Specific local ports field 8 Click Next 9 Select Allow the connection and click Next 10 Check the Domain Private and Public check boxes 11 Click Next 12 Enter a name for the rule and click Finish 13 Click Outbound Rules in the left pane and repeat step 5 23 to step 12 29 3 3 2 1 5 Switching VoiceMail Pro to MAPI By default the Voicemail Pro server is configured for SMTP e mail mode However if MAPI settings are entered it will switch to MAPI mode Some options are not available if you are working offline You must be working online to use this feature To select the server e mail mode 1 Start the Voicemail Pro Client 2 Click Preferences and select General 3 Click the Email tab 4 Select the MAPI Service tab a In the Address field type the IP address of the Windows based computer where the MAPI service is installed b In the Port field type the default 50792 TCP Port of the Windows based computer where the MAPI service is installed 5 In the MAPI tab a Select Enable MAPI b Choose the MAPI e mail account listed in Profile 6 Click OK 7 Click amp Save and Make Live Implementing Voicemail Pro on Linux Page 29 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 3 2 2 Work Group Member Before you start to install the Voicemail
80. he server a Client Server Connection Timeout mins 6A setting is used to disconnect the idle client session By default the timeout is set to 5 minutes If your Voicemail Pro client session has timed out the Voicemail Pro client will prompt you whether to re establish the session or close You are then able to continue working in offline mode or to close the client Implementing Voicemail Pro on Linux Page 50 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Using the Voicemail Pro Client Continue Offline Message Window 4 4 Saving Changes and Making them Live The call flow settings shown and edited using the Voicemail Pro client are stored in a database file Vmdata mdb on the voicemail server However when edited the changes are not automatically applied to the operation of the voicemail server Instead the database file must be converted to a separate file Root vmp that being the file that is used by the voicemail server for its current operation To Save the Configuration and Make It Live 1 Choose GR Save amp Make Live to save the settings as the Root vmp file used by the voicemail server e If you are working remotely in Offline mode you will be prompted to select whether to save your changes to the local database or to the remote server To Save the Configuration to a File Without Making It Live Call flow settings can be saved to a vmp file and then included in the operation of another voicemail system 1 Choose le
81. ie ete inst 23 3 3 1 SMTP Setup science neue manne mnt 24 3 3 2 MAPI Setup nicsscts sistema aids 26 3 3 3 Voicemail Email Operation 36 3 4 Text To Speech TTS Installation 39 3 4 1 Installing Avaya Text to Speech 40 3 4 2 Installing TTS Language Packs 40 3 4 3 Setting Up Text To Speech to Read Email 41 3 5 TroubleShOotng sr cen eine 42 3 5 1 Checking the Voicemail Pro Service 42 3 5 2 Voicemail Pro User Log 42 3 5 3 Assigning Permission to Users for MAPI 42 4 Using the Voicemail Pro Client 4 1 Logging in to the Voicemail Pro Server 48 4 2 Confirm Call Flow Download Window 50 4 3 Continue Offline Message Window 50 4 4 Saving Changes and Making them Live 51 4 5 Logging Quts 4 iinie ad ernie den dodanie a has 51 4 6 Closing DOWn s 2 i0 eee eee 51 5 IP Office Configuration 5 1 User and Group Mailboxes eeeeeeeeeeeeeeeteteeeeeeeeaees 55 5 2 System Settings 56 5 3 User Voicemail Settings 58 5 4 User Source Numbers 60 5 5 Hunt Group Settings 61 5 6 Voicemail Channel Reservations 63 6 System Preferences GA General rires sn cond es tennis rien ile 67 G 2 Dir Glorles 5 235 Rene nn se ee Se nn ras ns 68 GS Emal inst der mures ein nn Ac 69 6 31 MAPI ich eee ee ie Rien 69 6 392 SMTP Send eli riene olie 70 6 3 3 SMTP Receiver 74 6 4 Housekeeping ss ss 74 6 5 SNMP Alarm 7
82. is retained in the voicemail mailbox and their is no message waiting indication As with Copy their is no mailbox synchronization between the e mail and voicemail mailboxes Users can also select this mode by dialing O1 from their extension e UMS Exchange Voicemail Pro 5 0 supports voicemail e mail to an Exchange server e mail account For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation The Exchange server inbox is used as their voicemail message store and features such as message waiting indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server Telephone access to voicemail messages including Visual Voice access is redirected to the Exchange server mailbox See UMS Exchange Server Installation and UMS Exchange e Alert If this mode is selected each time a new voicemail message is received in the voicemail mailbox a simple e mail message is sent to the e mail address This is an e mail message announcing details of the voicemail message but with no copy of the voicemail message attached Users can also select this mode by dialing 02 from their extension e UMS Web Services If selected the user is able to use UMS to access their mailbox Using the UMS options messages can be accessed via a web browser an IMAP compatible e mail application or an Exchange server e mail account The use this function is subject to licenses e DTMF Br
83. it is advisable to uncheck it after installation is complete 21 Log on to the server computer using the account that will be used for the Voicemail Pro server 22 From Outlook or Outlook Express send a message direct to an extension user 23 If this message is received correctly continue with installing the Voicemail Pro software Or TN a Implementing Voicemail Pro on Linux Page 32 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Voicemail Email 3 3 2 2 5 Configuring Outlook for Exchange Server This option can be selected if Outlook is to be configured to connect to the Exchange server using a valid user name and password while the Voicemail computer remains a member of a work group To configure Outlook for Exchange Server 1 Create a new mailbox on the Exchange server for example Voicemail and assign it the same password as has been configured on the voicemail computer 2 Clear User must Change password at Next Logon and select Password Never Expires 3 On the voicemail computer logon with the Voicemail account 4 Right click the Outlook icon on the desktop and select Properties 5 Select Add 6 Highlight Microsoft Exchange Server and click OK 7 Type in the Exchange server name and enter Voicemail in the Mailbox field 8 Highlight the MS Exchange Settings Click Properties 9 Highlight Microsoft Exchange Server Click Properties 10 Click Check name 11 If the name is resolved sel
84. kout DTMF 3 The number to which a caller is transferred if they press 3 while listening to the mailbox greeting rather than leaving a message 3 on embedded voicemail For pre 5 0 systems this option is not support for Voicemail Pro running in IP Office mailbox mode 4 Click OK to save the voicemail changes for the user 5 Amend any other user details then save and merge the configuration changes Implementing Voicemail Pro on Linux Page 59 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 5 4 User Source Numbers The Source numbers can be changed for individual users in IP Office Manager The Source Numbers tab gives a list of Dial In Source Numbers Several of these numbers can relate to voicemail operation The source number settings that can be used for Voicemail Pro are e V lt Caller s ICLID gt Voicemail Trusted Source Access Strings prefixed with a v indicate numbers from which access to the user s mailbox does not require entry of the mailbox s voicemail code e When in Intuity mode users will still have to enter their voicemail code if they use the Messages button on their telephone However If they have a button programmed to collect voicemail they can access their mailbox without entering their voicemail code e H lt Group Name gt Hunt Group Voicemail Indication Configures the user to receive message waiting indication for new group messages Enter H followed by the group name for example HMain for the grou
85. l Not used with Voicemail Pro e Remote Audix Voicemail Not used with Voicemail Pro e Voicemail Lite Pro This is the normal setting used for Voicemail Pro e Voicemail IP Address By default the IP Office connects to the Voicemail Pro server by using the address 255 255 255 255 to broadcast for any server on the same LAN as itself When it receives a response it will use that voicemail server However you can set this access to a specific address Change the default address 255 255 255 255 to the IP address of the computer on which the Voicemail Pro server is running Note If you are using Voicemail Pro installed on Unified Communications Module see Voicemail IP Address on UC Module Voicemail Proh e For configuration of IP Office systems using centralized Voicemail Pro in an IP Office Small Community Network SCN see Centralized Voicemail Prol8 e Message Button Go To Visual Voice Many Avaya telephones have a fixed button labeled MESSAGES which can be used by the telephone user to access their mailbox If this option is selected then on telephones able to support Visual Voice visual voice is used when the button is pressed rather than the standard voice prompt interface e Voicemail Channel Reservation For calls going to voicemail from the IP Office the IP Office can restrict how many sessions of various types are active at the same time See Voicemail Channel Reservation 681 Implementing Voicemail Pro on Linux Page 56
86. l Save as to save the database as a vmp file with the name that you specify You can then copy the file to other systems 4 5 Logging Out It can be useful to connect to a system to download the current system configuration and then disconnect and make changes offline You can then test configuration changes offline before applying them to a live system e Logging out is not the same as closing down with the Exit option See Closing Down 5t e If the Client and Server are installed on the same computer the Log Out option is not available To Log Out 1 From the File menu select Log Out 2 You are logged out of the Voicemail Pro server and placed in offline mode You can either make configuration changes offline and then log back in when you are ready or log on to a different server to work See Logging in to the Voicemail Pro Server 4 amp 4 6 Closing Down When you have finished working you can close down the Voicemail Pro Client To Close the Voicemail Pro Client 1 From the File menu select Exit 2 If you have not made any changes the Voicemail Pro Client closes and you are returned to the desktop If you have made any changes you are prompted whether to save the changes 3 If you do not want to save the changes click No No changes are saved If you want to save the changes click Yes The changes are saved but not made live 4 If you want to make the changes live click Save amp make Live Implementing Voicemail P
87. le call flows User profiles e Call recording to mailboxes e Use of Conference Meet Me functions on IP500 and IP500 V2 systems e Advanced Edition The Advanced Edition license enables the additional features listed below A Preferred Edition license is a pre requisite for the Advanced Edition license e Support for Customer Call Reporter e Voicemail Pro Visual Basic Scripting e Voicemail Pro database interaction IVR e Voicemail Pro call recording to ContactStore lt 1 In a Small Community Network using centralized voicemail this license only enables ContactStore support for the central IP Office Remote IP Offices in the network require their own Advanced Edition license or a VMPro Recordings Administrator license Preferred Edition Additional Voicemail Ports The required license for Voicemail Pro server support Preferred Edition Voicemail Pro also enables four voicemail ports This license can be used to add additional voicemail ports up to the maximum capacity of the IP Office system IP406 V2 20 IP412 30 IP500 40 IP500 V2 40 This license was previously called Additional Voicemail Pro ports Note If you are using Voicemail Pro installed on Unified Communications Module see Number of Simultaneous Users on UC Module Voicemail Pro 1 for the maximum capacity of the IP Office system e VMPro Recordings Administrators To support ContactStore in a Small Community Network IP Offices other than the central
88. lient Server Connection Timeout mins Default 5 minutes The voicemail server supports only one Voicemail Pro client to be connected at a time This timeout logs out an inactive client stopping it from preventing another client from connecting Min Message Length secs Default 3 seconds By default the minimum message length is 3 seconds in IP Office mailbox mode 0 seconds in Intuity emulation mode Use this field to set the minimum length between 0 and 10 seconds Messages under this length are deleted immediately Max Message Length secs Default 120 seconds This value sets the maximum length for messages The default message length is 120 seconds The maximum message length is 3600 seconds 60 minutes 1 minute equals approximately 1MB of disk space Max Call VRL Record Length secs Default 3600 seconds This value sets the maximum recording time for recorded calls The default and maximum length is 3600 seconds 60 minutes Play Advice on Call Recording Default On If selected an advice warning is played whenever call recording is started advising the callers that their call is being recorded This may be a legal requirement in some countries and so should not be disabled without checking first System Fax Number Default Blank This field can be used to set the number of the fax machine to which all incoming faxes should be directed If a fax board is being used this number must match the number of the extension
89. n pages 2 Select Home this is selected by default after logging in The services and their current status running or stopped are listed 3 To start a particular service click on the Start button next to the service To start all the services that are not currently running click on the Start All button For more information on starting and stopping Application Services see IP Office Application Server documentation 3 3 Voicemail Email Voicemail E mail features of the voicemail server provide a number of e mail functions e Forward a Message to E mail If the voicemail server is set to IP Office mailbox mode mailbox users are able to manually forward an voicemail message to their e mail e Automatic New Voicemail Messages For all mailbox modes users can use voicemail e mail to automatically have a message sent to their e mail whenever they receive a new voicemail message The e mail can be a simple alert or it can include a copy of the voicemail as an attachment e eMail Action With customized call flows an eMail action can be used to send a caller s recorded voicemail message to a specified e mail address e UMS Exchange In conjunction with Exchange server and Microsoft Outlook users are able to use their Outlook inbox as their mailbox for voicemail messages If the Exchange server is 2007 2010 and the mailbox is configured for Unified Messaging the users will also have the ability to play the message within Outlook if using
90. n with MAPI e mail clients and Exchange server TTS can be used to read new e mails in a user s e mail inbox when they access their voicemail mailbox e The Voicemail Pro server must have been installed and configure to support voicemail e mail using a MAPI client 23 E mail reading can only be enabled for IP Office users whose Profile setting is set to Mobile User or Power User That requires the IP Office to have Mobile User Profile or Power User Profile licenses This feature is supported only for Intuity mode Users hear their new voicemail messages and then the number of Messages with text Before each e mail is spoken details of who it is from when the message was sent and the size are given These details assist you in deciding to skip large or non urgent e mails E mail reading cannot be used for e mails in HTML format If HTML messages are received all of the code will be read out as a message pi Within the IP Office configuration display the settings for the user 2 On the User tab set the user s Profile to either Mobile User or Power User Menu Programming Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory User voicemail DND shortCades Source Numbers Telephony Forwarding Dial In Voice Recording Button Programming Name fextn201 Password CO Confirm Password Full Name Jalbert Extension 201 Locale FO Priority 5 ba Profile Mobile User I Receptio
91. nd This method of operation has the following consequences e Mailboxes are based on names For all users and groups if their name is changed or deleted they are no longer associated with their former mailbox and any associated Voicemail Pro start points e Voicemail is case sensitive If a mailbox or start point name is entered incorrectly in IP Office Manager or Voicemail Pro the intended operation will not occur and the call may be disconnected e Voicemail removes spaces at the end of mailbox names If spaces are left at the end of a mailbox user s name in IP Office Manager when the mailboxes are created the space at the end of the name is dropped When this occurs the mailbox cannot be found as there is a mismatch between the user name and directory Implementing Voicemail Pro on Linux Page 55 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 5 2 System Settings The IP Office can work with several different types of voicemail server Therefore it is important to check that it is configured for operation with Voicemail Pro 1 In IP Office Manager select System 2 Click the Voicemail tab System LAN1 LAN2 DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning Voicemail Type voicemail Lite Pro v C Messages Button Goes To Visual Voice Voicemail Destination Voicemail IP Address 255 255 255 255 Voicemail Channel Reservation Unreserved Channels 259
92. ne to the central IP Office Office This system needs licenses t for The other IP Offices only require This system needs licenses 12 for Voicemail Pro and all voicemail licenses for UMS and or for Voicemail Pro and all voicemail features required ContactStore if required features required Configuring Distributed Voicemail Server Operation 1 The centralized voicemail server for the SCN and its central IP Office are configured as normal 2 The Voicemail Pro server software is installed as normal any distributed voicemail server computer The distributed voicemail server is not specifically configured as being a distributed server 3 Each IP Office hosting a distributed voicemail server is configured with the Voicemail Type set to Distributed Voicemail System LANI LAN2 DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM ECR Voicemail Type Distributed Voicemail v Messages Button Goes To Visual Voice Voicemail Destination 10 Voicemail IP Address 192 168 42 212 Backup Voicemail IP Address e The Voicemail Destination is set the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized voicemail server e The Voicemail IP Address is set to the IP address of the computer running the distributed voicemail server for the IP Office Implementing Voicemail Pro on Linux Page 86 IP Office 8 0 15 601065 Issue 02b Friday April
93. ned in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Page 2 15 601065 Issue 02b Friday April 06 2012 Contents 1 What is new in 8 0 2 Voicemail Pro 2 1 Supported Languages 11 2 2 Voicemail Pro Licenses 12 2 3 Number of Simultaneous Users 13 3 Installation 3 1 General Installation Requirements 16 3 1 1 Computer Specifications 18 3 1 2 Virtual Server Support 20 3 1 3 Network Requirements 20 3 1 4 Disk Space Requirements seseeeeeeeeeeeeeeee 21 3 2 Server Client Installation 21 3 2 1 Modifying the Installed Components 22 3 2 2 The Voicemail Pro Services 23 3 3 Voicemail Email ic c2 ian ti
94. nes across the globe receive messages in their voicemail system with their respective time stamp In the sample scenario the three IP Offices located in different time zones connect to each other Two of the IP Offices are located in different geographical locations and are connected to the central IP Office The Voicemail Pro server connects to the central IP Office In this setup the system stores the voicemail messages on the centralized Voicemail Pro Each IP Office is set up to use Simple Network Time Protocol SNTP In the centralized Voicemail Pro setup the time source of the IP Office network must be SNTP Simple Network Time Protocol Simple Network Time Protocol SNTP is an Internet standard protocol built on top of TCP IP that provides accurate synchronization to the millisecond of computer clock times in a network of computers It synchronizes all the IP Offices in an SCN configuration Summary of IP Office Settings Once the IP Office SCN has been setup the following settings are used in the IP Office systems to provide voicemail operation for all the IP Offices IP Office Settings Central IP Office Other IP Offices Voicemail Type Voicemail Pro Centralized Voicemail Voicemail IP Address Set to the voicemail server computer s IP address Voicemail Destination Not used Set to the Outgoing Group ID of the H323 Line to the central IP Office This system needs licenses t for all the The other IP Offices only require license
95. nist 3 On the Voicemail tab Menu Programming Mobility Phone Manager Options Hunt Group Membership Announcements Personal Directory User DND ShortCodes Source Numbers Telephony Forwarding Dial in Voice Recording Button Programming Voicemail Code CE MN voicemail On Confirm Yoicemail Code Tl voicemail Help Voicemail Email ftest example com I Yoicemail Ringback J UMS Web Services e Voicemail E mail Enter the user s e mail address e Voicemail E mail Reading Enable this option for TTS e mail reading Note As Voicemail Pro Generic TTS is not supported on Linux the e mail reading feature is not available with the VMPro Preferred and VMPro Advanced Editions licenses You require the VMPro TTS Professional license to be able to use the e mail reading feature Implementing Voicemail Pro on Linux Page 41 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 5 Troubleshooting 3 5 1 Checking the Voicemail Pro Service The IP Office application services installed on the IP Office Application Server can be started and stopped individually This is required for maintenance or if a particular service is not currently needed for example if one X Portal for IP Office has been installed but is not currently licensed The services can be set to automatically start after a server reboot By default all the IP Office services are automatically started Starting a Service 1 Log in to the IP Office Ap
96. nization object that MAPI will connect to 6 Right click and select Properties 7 In the Properties dialog box click the Security tab Note This tab is visible only if you have edited the registry see Editing the registry 43 8 Click Add 9 In the Select Users Computers Service Accounts or Groups dialog box add the user s account 10 Click OK 11 Under Permissions select the permissions that you want to assign to the user s account e Read e Execute e Read permissions e Create children e List contents e Read properties e Write properties e Administer information store e Create named properties in the information store e View information store status e Receive As e Send As 12 Click Apply 13 Click OK 14 Close the Active Directory Sites and Services dialog box 15 Wait for the directory cache to expire 3 5 3 3 Assigning Permissions with Exchange 2007 If user account is on Exchange 2007 server proceed as follows to assign additional permissions to the user account 1 Verify that the user to be added is a member of the Exchange recipient Administrator group 2 Log on to the Active Directory server using an account that has privileges to assign permissions to accounts such as administrator Click Start Administrative Tools Active Directory Sites and Services In the left pane select Active Directory Sites and Services From the View pull down menu select Show Services Node RC In the left pane expand Servi
97. nt that matches the details entered If the port entered is already being used the installer prompts you for entering a different port number The system displays 50792 as the default port number The system displays the Outlook Client Details dialog box 8 Enter a valid outlook profile and click Next The system displays the Ready to Install dialog box 9 Click Install The system prompts you to start the Voicemail Pro MAPI service 10 Click Yes to start the service immediately or click No to start the service later The system displays the Final Installation dialog box 11 Click Finish 12 Switch Voicemail Pro to MAPI 2s Implementing Voicemail Pro on Linux Page 28 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Voicemail Email 3 3 2 1 4 Adding Port to Windows Firewall Voicemail Pro installed on Linux uses MAPI service as a proxy to the Microsoft Exchange server Voicemail Pro will send commands to the MAPI service which in turn will send the corresponding MAPI commands to the Exchange server The responses from the Exchange server will be relayed back to the Voicemail Pro server via the MAPI service For the client servers to communicate with the Voicemail Pro server add the port that the MAPI service uses to the Windows Firewall 1 Open the Windows Control Panel 2 Open System and Security Windows Firewall 3 Click Advanced settings 4 Click Inbound Rules in the left pane 5 Click New Rule in t
98. oicemail Pro Servicel2 Check that the basic voicemail services start and operate correctly 3 3 2 2 7 Switching VoiceMail Pro to MAPI By default the Voicemail Pro server is configured for SMTP e mail mode However if MAPI settings are entered it will switch to MAPI mode Some options are not available if you are working offline You must be working online to use this feature To select the server e mail mode 1 Start the Voicemail Pro Client 2 Click 2 Preferences and select General 3 Click the Email tab 4 Select the MAPI Service tab a In the Address field type the IP address of the Windows based computer where the MAPI service is installed b In the Port field type the default 50792 TCP Port of the Windows based computer where the MAPI service is installed 5 In the MAPI tab a Select Enable MAPI b Choose the MAPI e mail account listed in Profile 6 Click OK Implementing Voicemail Pro on Linux Page 33 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 7 Click amp Save and Make Live Implementing Voicemail Pro on Linux Page 34 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 3 2 2 8 Changing SMTP Email Account Settings To change SMTP E mail Account Settings 1 Open the Windows Control Panel 2 Select B IP Office Voicemail Pro 3 Select the SMTP E mail Settings tab System Settings Path Settings Email Settings SMTP Email Settings gt SMTP Server Mail S
99. oicemail mailbox and their is no message waiting indication As with Copy their is no mailbox synchronization between the e mail and voicemail mailboxes Users can also select this mode by dialing O1 from their extension Implementing Voicemail Pro on Linux Page 36 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Voicemail Email e UMS Exchange Voicemail Pro 5 0 supports voicemail e mail to an Exchange server e mail account For users and groups also enabled for UMS Web Services this significantly changes their mailbox operation The Exchange server inbox is used as their voicemail message store and features such as message waiting indication are set by new messages in that location rather than the voicemail mailbox on the voicemail server Telephone access to voicemail messages including Visual Voice access is redirected to the Exchange server mailbox See UMS Exchange Server Installation and UMS Exchange e Alert If this mode is selected each time a new voicemail message is received in the voicemail mailbox a simple e mail message is sent to the e mail address This is an e mail message announcing details of the voicemail message but with no copy of the voicemail message attached Users can also select this mode by dialing 02 from their extension 3 3 3 2 How Voicemail Email Messages Look Messages sent by a user or group s voicemail e mail settings contain the following To The user group e mail address
100. onfiguration of the voicemail server setting is still done using the Windows based Voicemail Pro client application The client can be downloaded from the Linux server for installation on a Windows client computer Mixing Linux and Windows Servers In scenarios where multiple Voicemail Pro servers are used see Centralized Voicemail Pro a mix of Linux and Windows based servers can be used Linux Server Feature Support For a Voicemail Pro 8 0 server running on a Linux based server the following Voicemail Pro features are currently not supported e VB Scripting e 3rd Party Database Integration e VPNM e VRLA When logged into the voicemail server using the Voicemail Pro client the features that are not supported are grayed out or hidden If those features are present in an imported call flow they will not function and calls that attempt to use those features will be disconnected For Small Community Network scenarios where multiple voicemail servers are present for example distributed and backup server a mix of Linux based and Windows based servers are supported UC Module Voicemail Pro A Linux based Voicemail Pro server is pre installed on Unified Communications Module and is operational with the default Preferred Edition license However the following behaviors of a Voicemail Pro server installed on Unified Communications Module are different from a standard Linux based Voicemail Pro server e Supported Languages Only the English U
101. other settings on the backup server are kept synchronized R ae with those of the primary voicemail server If the primary voicemail server becomes unavailable to the network voicemail services are provided by the backup voicemail server e IP Office Release 6 0 with Voicemail Pro 6 0 IP Office Cenkalize a S e IIS SMTP is used to exchange information between the servers e Licenses The existing licenses are used e Centralized Voicemail with Distributed Voicemail Servers 85 Other IP Offices in the Small Community Network can host their own vaeni tees Voicemail Pro server That server is then used for the IP Office s ae voicemail functions except message storage Centralized Voicemail Server SMTP Server e IP Office Release 6 0 with Voicemail Pro 6 0 e IIS SMTP is used to exchange information between the servers e The distributed voicemail server provides all voicemail services except voicemail collection for its associated IP Office Central IP Office IP Office amp p Centralized In all the cases above the central voicemail server remains the store for messages and recordings except for Exchange UMS users The central voicemail server does message waiting indication and is the voicemail server used for message collection Only when the central server is temporarily unavailable will the backup or any distributed server do message storage and collection
102. p Main e P lt Telephone Number gt Voicemail Ringback Number This entry sets the destination for callback outbound alert calls from voicemail Enter P followed by the telephone number including any external dialing prefix for example P917325559876 This facility is only available when using Voicemail Pro through which a default Callback or a user specific Callback start point has been configured This feature is separate from voicemail ringback which alerts the user s own extension To add a source number 1 Open IP Office Manager 2 In the Navigation pane click i User and select the individual user 3 View the Source Numbers tab 4 Click Add Source Numbers Source Number vV210 re New Source Number nN Source Number Hair OK ESS cema Cancel 5 Enter the number in the Source Number field at the bottom of the window 6 Click OK and save the configuration file Implementing Voicemail Pro on Linux Page 60 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 IP Office Configuration User Source Numbers 5 5 Hunt Group Settings Voicemail settings can be configured for each hunt group on the IP Office system This section looks at the basic voicemail Voicemail Answer Time For IP Office 4 0 the condition under which calls targeted to a hunt group go to voicemail has been changed to a timeout For calls waiting to be answered once this timeout expires the call is redirected to voicemail
103. plication Server Web configuration pages 2 Select Home this is selected by default after logging in The services and their current status running or stopped are listed 3 To start a particular service click on the Start button next to the service To start all the services that are not currently running click on the Start All button For more information on starting and stopping Application Services see IP Office Application Server documentation 3 5 2 Voicemail Pro User Log For information on viewing user logs see IP Office Application Server documentation Note If you are using Voicemail Pro installed on Unified Communications Module see Default Logging Level on UC Module Voicemail Pro 16 3 5 3 Assigning Permission to Users for MAPI Use the steps in this section to assign permissions to user accounts to run the MAPI service To assign permissions complete the following procedures 1 Assign Send As permissions 42 2 Assign additional permissions 424 Assigning additional permissions Procedures for assigning permissions are different for the different versions of Exchange Server Select the procedure that applies to your environment e Assigning permissions with Exchange 2003 43 e Assigning permissions with Exchange 2007 44 e Assigning permissions with Exchange 2010 48 3 5 3 1 Assigning Send As Permissions To assign security permissions to the user under whose account MAPI service is to be execu
104. r is enabled e Servers This section is used to enter details of the SMTP server or servers to which the voicemail server send its messages SMTP Sender Configuration SMTP Server Mail Domain vmprol example com Mail Server vmprol example com Port Number 25 Sender ympro vmprol example com C Server requires authentication Implementing Voicemail Pro on Linux IP Office 8 0 Page 72 15 601065 Issue 02b Friday April 06 2012 System Preferences Email To add a server click on the 4 icon To edit the server click on the 4 icon To delete a server entry click on X e Mail Domain This field is used differently depending on whether it is the first entry in the list or not e For the first server entry in the list This is the default outgoing e mail settings It also sets the mail destination domain on which the voicemail server filters incoming messages see below and so is repeated on the SMTP Receiver 74 tab e Messaging Between Voicemail Servers For messaging between voicemail servers the first entry in the SMTP Sender list must be the one configured and used Each server uses the SMTP server service on the same server computer as the voicemail service For example a Windows based servers uses the SMTP e mail provided by the IIS on the same server The voicemail service also uses the domain set to filter incoming SMTP mails received by the SMTP server For this to work the domain entered should
105. regardless of where it is in the hunt group Hunt Group Yoicemail Fallback Queuing Voice Recording Announcements Name Main C SBCC Agent Group Extension 200 Ring Mode Collective v No Answer Time secs System Default 15 z Overflow Mode Group v Overflow Time secs off E Hold Music Source No Change v Voicemail Answer Time secs 45 Agent s Status on No Answer Applies To None Mi User List Overflow Group List Extension Name Group Name Remove Remove Hunt Group Settings 1 Open IP Office Manager 2 In the Navigation pane click a Hunt Group and select the hunt group 3 Select the Voicemail tab Voicemail Code Confirm Voicemail Code Voicemail On Voicemail Email C Voicemail Help Voicemail Email E Broadcast off Copy Forward O Alert o UMS Web Services Voicemail Code Confirm Voicemail Code Enter a voicemail code between 1 15 digits in the Voicemail Code field This is required when users retrieve voicemail messages for the hunt group remotely for example from an extension that is not a member of the hunt group or from an external telephone Voicemail E mail Default Blank No voicemail e mail features This field is used to set the user or group e mail address used by the voicemail server for voicemail e mail operation When an address is entered the additional Voicemail E mail control below are selectable to configure
106. ro on Linux Page 51 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Chapter 5 IP Office Configuration Implementing Voicemail Pro on Linux Page 53 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 5 IP Office Configuration The default IP Office configuration settings support almost immediate voicemail operation as soon as a voicemail server is running on the LAN Those default settings are e Voicemail running on a computer accessible by the IP Office using a broadcast address of 255 255 255 255 e Voicemail on for each user and hunt group on e No Voicemail Code set for any mailboxes Until a code is entered for a mailbox it can only be accessed from the user s own extension e No Voicemail E mail or Voicemail Help operation e No Voicemail Reception numbers set for user mailboxes e Hunt group mailboxes are created and used by default but there is no default message waiting indication or method for collecting messages A method for accessing each hunt group mailbox should be programmed Implementing Voicemail Pro on Linux Page 54 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 IP Office Configuration 5 1 User and Group Mailboxes The voicemail server creates mailboxes based on the user and hunt group names that are entered in the IP Office Manager application Whenever the Voicemail Pro is restarted or the IP Office configuration is changed new mailboxes are created for any new names that are fou
107. rosoft Outlook software must be installed on your computer before you can configure it You are then ready to install the Voicemail Pro software See Installing the Voicemail Pro Software s By default Voicemail Pro is set to use SMTP for e mails Set Voicemail Pro to use MAPI See Switching Voicemail Pro to MAPIA You also need to set the SMTP E mail Account settings on the Voicemail Pro so that they match those of the customer s e mail server See Changing SMTP E mail Account Settings 3 3 3 2 2 2 Creating a Voicemail User Account To create a Voicemail User Account For this example the name of the created user account is Voicemail Log on to the server computer using an administrator account Open the Windows Control Panel Click User Accounts Add or remove user accounts Click Create a new account Enter Voicemail as the new account name and select Administrator as the account type Click Create Account The new account Voicemail is created and added to the list of user accounts Click Voicemail and create a secure password for the account 8 Continue with one of the following as appropriate to the installed MAPI client and method for sending e mail oy OV RW Ne N Implementing Voicemail Pro on Linux Page 30 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Voicemail Email 3 3 2 2 3 Configuring Outlook Express for Internet Mail To configure Outlook Express for Internet Mail 1 Click the O
108. rver e Alternatively click Browse to search the local network for a server and select a server from the results Select Networked Voicemail System Name IP Address Version Type TECHPUBSERVER 192 168 0 203 6 1 0 4 YmPro Cancel Note As Voicemail Pro client cannot find Voicemail Pro server running on Unified Communications Module you cannot use Browse to connect to Voicemail Pro server installed on Unified Communications Module 3 If connected to a remote server the Confirm Callflow Download window will be displayed If you select Download any existing call flow that you have loaded in the client will be overwritten For more details see Callflow Download 50 Confirm Callflow Download The callflow on the client is different to the callflow on 192 168 0 203 Would you like to download the callflow from 192 168 0 203 4 If this is the first time that the voicemail server has been logged into you should first change the default remote access account e If you logged in remotely using the default account select File Change Password e If you logged in locally select Voicemail Pro Administrators in the navigation panel Implementing Voicemail Pro on Linux Page 49 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 4 2 Confirm Call Flow Download Window When you connect to a server across a LAN or WAN to view or modify the call flow on the server a check is made to see if the call flow that is stored locally
109. s for Voicemail Pro features required UMS and or for ContactStore if required When accessing a voicemail server that is acting as centralized voicemail server the Voicemail Pro will display Centralized Voicemail in the title bar Implementing Voicemail Pro on Linux Page 81 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 7 2 Fallback IP Office Control IP Office Release 5 0 supports a number of fallback features for Small Community Networks In conjunction with Voicemail Pro 5 0 fallback can include one of the IP Offices assuming control of the voicemail server should the central IP Office become unavailable on the network Normal Operation alain During normal operation voicemail services for the piel Fallback Small Community Network are provided by the EIVEL central IP Office communicating with the voicemail x IP Office Re server Central IP Office Centralized Voicemail Server Fallback Control Operation If the central IP Office becomes unavailable to the network control of voicemail services for the Small Community Network is taken over by the fallback IP Office IP Office IP Office 4 S Pr e WARNING During the transition of voicemail control access to voicemail may be unavailable for several minutes Existing voicemail calls are disconnected and new calls are routed as if voicemail is unavailable The same applies when the central IP Office is restored
110. s used eg IIS SMTP on the Windows server The next entry is used for other e mails that use the customer s general e mail domain address with the server set to the customers e mail server A third entry has been added to send some e mails generated by E mail Actions in call flows direct to an external e mail service System Preferences General Directories Email Housekeeping SNMP Alarm Outcalling MAPI SMTP Sender SMTP Receiver de 2 amp K Loin tF Domain Server Port No Identifier Auth vmprol exa ymprol example c 25 vmpro vmprol example com None smtp exama smtp example com 25 None yahoo com smtp yahoo com 25 None Implementing Voicemail Pro on Linux Page 70 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 System Preferences Email e The first two entries in the example above can be combined Voicemail server to server synchronization uses the Domain setting only whereas other e mail services use the Server address and other setting System Preferences ps General Directories Email Housekeeping SNMP Alarm Outcalling MAPI SMTP Sender SMTP Receiver dh gt X O Loosing a Y Domain Server Port No Identifier Auth vmprol exa smtp example com 25 ympro ymprol example com None yahoo com smtp yahoo com 25 None Implementing Voicemail Pro on Linux Page 71 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 SMTP Sender Settings e Logging If selected SMTP logging 9 by the serve
111. s using the centralized voicemail server Central Voicemail Unavailable If the central voicemail server becomes unavailable on the network the central IP Office will switch to using the backup voicemail server Central IP Office and Central Voicemail Server Unavailable If both the central IP Office and the central voicemail server become unavailable to the network voicemail services will switch to the backup voicemail server under control of the fallback IP Office Page 88 15 601065 Issue 02b Friday April 06 2012 7 6 Installation Notes SMTP Configuration Centralized Voicemail Pro Combined Options Both the distributed voicemail and backup voicemail scenarios use the same mechanism for the information exchange between the servers That mechanism uses SMTP e mails between the IIS on each of the voicemail servers Note that this means a server with Microsoft Exchange installed such as an SBS server cannot be used as Exchange replaces the IIS SMTP service The following notes apply to both scenarios unless specifically stated as otherwise 1 Install and Enable IIS All the voicemail servers central distributed and backup require IIS to be installed and enabled on the server before installation of the Voicemail Pro server software 1 Start the Internet Information Services manager 2 Right click on the Default SMTP Virtual Server and select Properties 3 the Messages tab Deselect the Limit Message Size and Limit number
112. stination Voicemail IP Address 192 168 42 201 en Backup Voicemail IP Address 192 156 42 211 3 The other IP Offices are configured for centralized or distributed voicemail as normal Implementing Voicemail Pro on Linux Page 91 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Check the Server Connections 1 Check Connection to the Central Server In the following tests remember to use the fully qualified domain name of each server a Ping Test Make a ping from the server to the central server for example ping vmpro1 example com You should see a series of 4 successful replies from the sever b Telnet Test Make a telnet test from the server to the central server for example telnet vmpro1 example com 25 You should receive a response from the e mail server within IIS Enter quit to close the telnet connection 2 Check Connection from the Central Server Repeat the ping and telnet tests this time from the central server to the backup or distributed server Checking Status with the Voicemail Pro Client When connected to a Voicemail Pro server using the Voicemail Pro client the client title bar will display the role of that voicemail server Centralized Voicemail Backup Voicemail or Distributed Voicemail Local Yoicemail Pro Client Intuity File Edit Administration Help H amp L Baise 84 6 A i A H oO Server Queues partnerxp kilmister com 192 168 4210 6 06 0 Dis
113. t group mailbox can be accessing using UMS via a web browser or an IMAP compatible e mail application 4 Click OK and save the configuration Implementing Voicemail Pro on Linux Page 62 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 IP Office Configuration Hunt Group Settings 5 6 Voicemail Channel Reservations By default inbound calls routed from IP Office to voicemail are able to use any available voicemail channels up to the limit of the number of licensed channels 13 regardless of how many calls of the same type are already in progress However if required channels can be reserved for different types of inbound calls to the voicemail server Voicemail channel reservations can be made for Auto Attendant Announcements Voice recording Mailbox access Mandatory voice recording It is worth checking the voicemail channel reservations if there are problems If insufficient voicemail channels are available Internal calls to an auto attendant are queued The call will queue until a resource becomes available Announcements are not heard by the caller but the call is routed correctly Manual voice recording is activated but no recording is made The call will continue Users are placed in a queue when trying to access their mailbox access A user with mandatory recording on outgoing calls internal and external gets a busy tone A call on a line with mandatory recording set will be barred To change voicemail ch
114. t of the user However it does not update the campaign information e Exchange Integration support on Linux Exchange Integration is now available for Voicemail Pro on Linux To set up Exchange Integration for Voicemail Pro on Linux the Administrator needs to install a new MAPI proxy service that provides the communication layer between Voicemail Pro on Linux and the Exchange server The Administrator must install the MAPI proxy service on a Windows computer that can communicate with the Exchange server The Windows computer can be an Exchange server computer using the Messaging API MAPI that is shipped with the Exchange server If the MAPI proxy service is installed on any other Windows computer then the Administrator can use Microsoft Outlook to communicate to the Exchange server Note 1 Starting with Exchange Server 2007 the MAPI is not shipped with the Exchange server but can be installed separately For details see http support microsoft com kb 945835 2 Microsoft does not support installing Exchange Server components and Microsoft Outlook on the same computer For details see http support microsoft com kb 266418 e Unified Communications Module A Linux based Voicemail Pro server is pre installed on Unified Communications Module and is operational with the default Preferred Edition license Some of the behaviors of a Voicemail Pro server installed on Unified Communications Module are different from a standard Linux based Voicemail Pro s
115. ted 1 Log on to the Active Directory server using an account that has Domain Administrator privileges Click Start Administrative Tools Active Directory Users and Computers From the View drop down menu select Advanced Features A WN In the left pane of the Active Directory Users and Computers dialog box right click the domain and select Properties In the Properties dialog box select the Security tab Click Advanced In the Advanced Security Settings dialog box click Add In the Select Users Computers Service Account or Group dialog box add the user s account Click OK O ON A WH 10 In the Apply to field select Descendant User objects 11 In the Permissions box select Send As permissions 12 Click OK to close the Permission Entry dialog box 13 Click OK to close the Advanced Security Settings dialog box 14 Click OK to close the Properties dialog box The system periodically applies a security descriptor to the following groups which results in the Send As permissions being removed from these groups Implementing Voicemail Pro on Linux Page 42 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Installation Troubleshooting e Administrators e Domain Administrators To prevent the Send As permissions from being removed 1 Click Start gt Run type cmd and click OK Note You must be a member of the domain administrator group 2 In the command window enter the following
116. that is connected to the fax board of the fax server computer e Intuity mailbox owners have the additional option to define their own personal fax number instead of the system fax number As the system administrator you still need to set a system fax number to enable mailbox owners to override it with their preferred personal fax number Incoming calls are directed to Voicemail Pro and then Voicemail Pro redirects fax calls to the mailbox owner s personal fax number if one has been set For details mailbox owners can refer Avaya IP Office Intuity Mailbox Mode User Guide 15 601130 e If your fax system requires prefix addressing for example the C3000 fax server do not type a fax number in the System Fax Number box Instead type the number to use as a prefix so that a fax message can be identified and forwarded to the extension number of the intended recipient For example if the prefix were 55 a fax message for extension 201 would have the prefix of 55 automatically added so that the complete number would become 55201 System Fax Number By default fax detection is not enabled when Voicemail Pro is first installed When fax detection is enabled any fax calls that are left in a voicemail mailbox are redirected to this system fax number e Use as a Prefix If your fax system does not use prefix addressing leave this box unchecked For this feature to work you also need to set up a short code e Enable Fax Sub Addressing Most fax servers p
117. the System Times section e Prime Times The time period that outcalling is to be active as default for the system e Peak Times The busiest working hours 5 Set the retry settings in the System Retry Settings section 6 The Number of Retries can be between 0 and 10 If the message is not collected after the last retry no notification is sent until another new message is delivered in the user s mailbox 7 The Retry Interval for each successive retry The interval is the length of time between each attempt to connect to the target number again The 6th to 10th retries use the default retry interval 8 Double click a selected retry time to edit the interval between retries The New interval number window opens where the length of time between each attempt to ring the target number can be changed Click OK to save the change and return to the Outcalling window 9 Click OK 10 Click amp Save and Make Live and select Yes Implementing Voicemail Pro on Linux Page 77 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Chapter 7 Centralized Voicemail Pro Implementing Voicemail Pro on Linux Page 79 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 7 Centralized Voicemail Pro A Small Community Network SCN consists of several IP Office telephone systems These are connected using H323 Lines where the Supplementary Services settings of the lines has been set to IP Office SCN For details refer to Avaya IP Offic
118. the features it requires While the distributed server does message recording it forwards all messages to the central voicemail server The messages are transferred between systems using an IIS SMTP e mail services For mailbox users message waiting indication and message collection is still done using the central voicemail server With the support of International Time Zone ITZ functionality the users of the IP Offices located across the globe receive messages in their voicemail system with their respective local time stamp Distributed Voicemail Server SMTP Centralized Voicemail Server SMTP Server IP Office is N I Central gt IP Office Distribute d Voicemail Server SMTP Centralized Voicemail Server SMTP Server Implementing Voicemail Pro on Linux IP Office 8 0 Centralized Voicemail with Additional Distributed Voicemail Servers In this scenario the three IP Offices located in different time zones connect to each other Two of the IP Offices are located in different geographical locations and are connected to the Central IP Office The Central IP Office connects to a central Voicemail Pro server and the other IP Offices connect to the Distributed Voicemail Pro server an additional voicemail server added to the Small Community Network Each IP Office is set up to use Simple Network Time Protocol SNTP the time source of the IP Office Network Simple Network Time Protocol SNT
119. the type of voicemail e mail service that should be provided e Use of voicemail e mail requires the voicemail pro server to have been configured to use either a local MAPI e mail client or an SMTP e mail server account See Voicemail E mail Installation 28 e Use of voicemail e mail for sending automatic or manual e mail messages with wav files attached requires discretion as a one minute message creates a wav file of 1MB size Voicemail E mail Defau t Off If an e mail address is entered for the user or group the following options become selectable These control the mode of automatic voicemail e mail operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message e Users can change their voicemail e mail mode using visual voice If the voicemail server is set to IP Office mode user can also change their voicemail e mail mode through the telephone prompts The ability to change the voicemail e mail mode can also be provided in a call flow using a Personal Options Menu action or a Generic action e If the voicemail server is set to IP Office mode users can manually forward a message to e mail Implementing Voicemail Pro on Linux Page 61 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 e Off If off none of the options below are used for automatic voicemail e mail Users can also select this mode by dialing 03 from their extension e Copy If this mode is selected each time
120. tion covers the basic operation of the Voicemail Pro client to connect to a Voicemail Pro server For details on administration using the Voicemail Pro client see Avaya IP Office Administering Voicemail Pro 15 601063 For a Linux based server the client must be installed on a separate Windows computer and then be used to administer the server remotely 4 1 Logging in to the Voicemail Pro Server If you start the Voicemail Pro client on the same computer as the voicemail server the system will automatically load the settings to manage the server You will have full access to all the servers settings you do not need to login with an administrator account name and password To connect to a remote voicemail server you will need to login using the name and password of an administrator account already configured on that server The default account is Administrator and Administrator After logging in with this account you should change the password from that default value To Start the Voicemail Pro Client 1 From the Start menu select Programs IP Office Voicemail Pro Client 2 The Voicemail Pro Client window opens e If the client has been started before it will start in the same mode as it used previously If it fails to do that or if it is the first time that the client has been started the select mode menu is displayed Select Voicemail Pro Client Mode Select Mode Online YmPro server is on LAN or WAN Offline Of
121. tributed 27 11 200909 44 Up To Date When connected to the backup voicemail server if it is the active server the title will have changed from Backup Voicemail to Backup Voicemail Live Hg 00E007026F2F 192 168 42 1 TA Voicemail Pro Administrators When connected to the centralized voicemail server the Distributed Voicemails folder can be selected to display details of the distributed servers and the state of the connection with each The Result will be either e In Progress The servers are synchronizing information via SMTP e Up To Date The servers are synchronized Implementing Voicemail Pro on Linux Page 92 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Centralized Voicemail Pro Installation Notes Implementing Voicemail Pro on Linux Page 93 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Chapter 8 Appendix Implementing Voicemail Pro on Linux Page 95 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 8 Appendix 8 1 SMTP Logging SMTP error logging is enabled to generate a log of SMTP activity For a Windows based Voicemail Pro installation the activity is logged in a file in C Program Files Avaya IP Office Voicemail Pro VM logs The file name includes a date stamp for the day on which it is generated For a Linux based server the log files can be archived and downloaded using the web control menus 8 2 Glossary 8 2 1 Centralized Voicemail Pro Server C
122. u can run an unlicensed Voicemail Pro service for demonstration and testing for a duration of two hours only License keys are issued against and validated against the unique serial number of the feature key dongle used by the IP Office e Voicemail Pro Server The Voicemail Pro service is installed on a server computer This becomes the computer where messages and other data are stored for the mailboxes and services provided by Voicemail Pro The server can be a Windows or Linux based server e Multiple Servers There are a number of scenarios where multiple Voicemail Pro servers can be supported For example to provide a backup voicemail server or to support multiple IP Office systems in a network See Centralized Voicemail Pro 8 e Voicemail Pro Client The Voicemail Pro Client is used to administer the Voicemail Pro service The client is a Windows application that you can install on another computer to allow remote administration of the server Only one client can connect to the server at any time e The version of a Voicemail Pro client used with a Voicemail Pro server should match If the Voicemail Pro client is used to load a call flow from an earlier version of Voicemail Pro server you will be warned that if you edit the call flow you will not be able to save it back to the original server If the client is used to load a call flow from a later version of Voicemail Pro server it will stop the action and prompt that the call flow cannot be lo
123. up process must be followed Outlook can be configured in two ways Using the Wizard prior to completing the steps below will cause Outlook not to send the messages correctly To configure Outlook for Internet Mail 1 Right click the Outlook icon on the desktop and select Properties Select Add Select Internet E mail and click OK For the Mail Account enter Voicemail For User Information enter Voicemail as the Name and for the E mail address enter your address for example voicemail example com Select the Servers tab Enter the name or IP address of the Outgoing mail server and Incoming mail server 7 The Incoming Mail Server details can be left blank as Outlook does not need to check for mail Otherwise enter the account name and password for example Voicemail Select Remember password 8 Select the Connection tab Select Connect using my local area network LAN Click Next 9 Click OK 10 Click Next 11 Accept the default path for file creation 12 Select Next then Finish and then Close 13 0pen Outlook 14 On the E mail Service Option Screen select Internet Only 15 Click Next 16 Select Yes to register Outlook as the default e mail application 17 Select Tools gt Options 18 Click the Preferences tab 19 Click E mail Options 20 Uncheck Save copies of messages in Sent Items folder e You might want this option selected during initial setup and troubleshooting Due to the size of wav file message attachments
124. user or group the following options become selectable These control the mode of automatic voicemail e mail operation provided by the voicemail server whenever the voicemail mailbox receives a new voicemail message e Users can change their voicemail e mail mode using visual voice If the voicemail server is set to IP Office mode user can also change their voicemail e mail mode through the telephone prompts The ability to change the voicemail e mail mode can also be provided in a call flow using a Personal Options Menu action or a Generic action e If the voicemail server is set to IP Office mode users can manually forward a message to e mail Off If off none of the options below are used for automatic voicemail e mail Users can also select this mode by dialing 03 from their extension Copy If this mode is selected each time a new voicemail message is received in the voicemail mailbox a copy of the message is attached to an e mail and sent to the e mail address There is no mailbox synchronization between the e mail and voicemail mailboxes For example reading and deletion of the e mail message does not affect the message in the voicemail mailbox or the message waiting indication provided for that new message Forward If this mode is selected each time a new voicemail message is received in the voicemail mailbox that message is attached to an e mail and sent to the e mail address No copy of the voicemail message is retained in the v
125. utlook Express icon to start the Configuration wizard 2 In the Display name box enter Voicemail 3 Click Next 4 Select I already have an e mail address that I d like to use and enter the address in E mail address eg voicemail example com Click Next 5 Enter the name or address of the Incoming mail server and the Outgoing mail server Note If you enter the name configure the IP address of the DNS Server in the voicemail computer 6 Click Next 7 Enter the e mail account name and password for example Voicemail Select Remember password 8 Click Next 9 Click Finish to complete the wizard 10 Open Outlook Express and select Tools gt Options 11 Click the General tab e Uncheck Send and Receive messages at Start up e Uncheck Check for new messages every 12 Select the Send tab e Uncheck Save copy of sent messages in the Sent Items folder e Check Send messages immediately e Under Mail Sending Format select Plain Text 13 Click OK 14 Log on to the server computer using the account that will be used for the Voicemail Pro server 15 From Outlook or Outlook Express send a message direct to an extension user 16 If this message is received correctly continue with installing the Voicemail Pro software Implementing Voicemail Pro on Linux Page 31 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 3 3 2 2 4 Configuring Outlook for Internet Mail For the installation of Outlook to work correctly the following set
126. vice 69 Voicemail Pro Software 39 Voicemail Pro TTS 39 Voicemail Pro User Log 42 Voicemail Pro window 67 68 69 74 75 77 voicemail ringback 60 Check 58 Voicemail Ringback Number 60 Voicemail Server Directory 68 Voicemail Server PC Identifying 56 Voicemail Server Speech Directory 68 voicemail service 23 42 Voicemail System 68 Voicemail System Files 68 Voicemail Trusted Source Access 60 Voicemail Type 56 Page 99 15 601065 Issue 02b Friday April 06 2012 Voicemail Type 56 Line 80 Set 80 Voicemail User Account 41 Create 30 VoIP 80 VRL 67 VRL Record Length 67 W Waiting Indication 60 WAN 48 50 Work 51 77 Work Group Member Email 30 Workstation 48 www microsoft com speech download sdk51 39 Y Yes Select 50 Implementing Voicemail Pro on Linux IP Office 8 0 Page 100 15 601065 Issue 02b Friday April 06 2012 Implementing Voicemail Pro on Linux Page 101 IP Office 8 0 15 601065 Issue 02b Friday April 06 2012 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trad
127. voicemail does not necessarily indicate support for IP Office in a country that uses that language WAV Fallback TTS Folder Selection Linux CA Note If you are using Voicemail Pro installed on Unified Communications Module see Languages Supported on UC Module Voicemail Prol1 When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be provided if available Within the IP Office configuration a locale is always set for the system However differing locales can be set for each user incoming call route and short codes in addition to the default system locale The locale sent to the voicemail server by the IP Office is determined as follows Locale Source Usage Short Code Locale The short code locale if set is used if the call is routed to voicemail using the short code System Locale If no user or incoming call route locale is set system locale is used unless overridden by a short code locale Incoming Call Route Locale The incoming call route locale if set is used if the caller is external UserLocale The user locale if set is used if the caller is internal If the prompts matching the IP Office locale are not available the voicemail server will provide prompts from a fallback language if available The above table of languages lists the order of fallback selection m If required the language provided by a voicemail call flow can be changed using
128. work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU

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