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Avaya one-X™ Deskphone Edition for 9600 Series IP

1. s 18 The Administrative Process ellen 18 Administrative Checklist lrcllens 19 Telephone Initialization Process ll lelllrns 20 Step 1 Telephone to Network n 20 Step 2 DHCP Server to Telephone 2 2 0 eee eee ee es 21 Step 3 Telephone and File Server 21 Step 4 Telephone and the Call Server 21 EHOF CONS sa s m ie hs dog 9 98 Cx dd ee ee SS EA Be SES 22 Chapter 3 Network Requirements rn 23 Network Assessment aoaaa 23 Hardware Requirements 2 6 eee 23 Server Reguiremenis 222222 64 4 cS See dee SSR ORE EH SSSR 24 DPCP SEVE C ae tec ese ee ebb ed ea ene RES 4S bes 24 HTIPIHTIPS SEV s s o S A RR OR DED ORE SERRA WOKS 24 Web Server Optional lll 25 Required Network Information c cells 25 Other Network Considerations a oaoa a 26 SZHMP ss p E a eae DD E de Sae ee ee 26 Reliability and Performance llle 27 0S 6 3 2s 6256S S S64 uh doe eR pud sor SES SD AU pde bs 27 IEEE 802 1D and 802 1Q pras SALADAS NASA ANA AA AAA 27 Network Audio Quality Display on 9600 Series IP Telephones 28 Qtest for Audio Quality lll 28 IP Address Lists and Station Number Portability 29 TCP UDP Por Utilization iier o ook m ROSE RA as 30 c d PEE QST AD E 7t
2. 19 Class of Restriction COR Form Sample 46 Codecs Wide Band 54 Communication Manager Administration 37 Issue 7 November 2009 195 Index Conference Transfer on Primary Appearance administration lll 48 Conferencing Call Considerations 43 Contacts Application Administration for the 9610 171 Contacts File Format for USB Devices 162 Contents of the Settings File 82 Coverage Path administration 45 48 Custom Screen Saver Administering 126 Customizable System Parameters 86 Customizing 9600 Series IP Telephone Applications and Oplions s s on ko x ox os 09 om nk 137 D DHCP and File Servers 55 DHCP Generic Setup 27 58 DHCP options s lees 58 DHCP ParametersSetby 57 DHCP Server s sa cs asoca aa as ava as 24 DHCP Server Administration 56 DHCP Server Setup 2 2 eee ee 56 DHCP Server to Telephone initialization zl DHCP Server Windows 2000 Setup 66 DHCP Server Windows NT 4 0 Setup 63 DHCP Configuring for 9600 Series IP Telephones 56 Dialing Methods cles 114 Dialing Enhanced Requirements 117 DIFFSERV sa a s s o noa oe oon ea a e E es 41 DNS Addressing a a 103 Document Organization 12 Documentation Related 13 183 E EC500 a
3. Emergency l Subnet Location From IP Address To IP Bedress or Hank Region WLAN Extension 1735 89 0 0 135 8 4 T 135 8 0 4i 135 0 amp 8 41 135 8 62 8 135 8 82 32 725 8 42 3 058 om 1735 8 62 3H 135 8 amp 2 MM 135 8 2 35 135 8 amp 2 35 135 8 62 38 135 8 ES a 135 8 amp 2 35 35 8 Oo I 1735 8 amp 2 108 135 8 amp 145 135 8 E3 14 3135 8 Ei 1T 135 8 2 188 35 8 amp 2 166 135 8 amp z iga 1338 8 dd im 135 8 E 102 139 89 od 135 8 62 i83 135 8 E iri 1735 8 amp z ij 139 8 doi 138 8 Bih wb uH dub AR GR db dA de da 5 l 3333333333333333 UUO Xxx L fure Gator vee DOG qr Leo dungeon i APUD Xv Liri uae EA exu 190 9600 Series IP Telephones Administrator Guide Release 3 1 Figure 12 IP Codec Set Form Issue 7 November 2009 191 Sample Administration Forms Figure 13 Inter Network Region Connection Management Form C DX es Sm dcn Ph M ree p Jas g steer fries missis E Inter Hetwork Region Connection Hanageeent src dot cadec direct Total Video Dun rgn rgn ast MAM WaN BM limits WeN BM limits Interwening regions Cat IGAR 1 1 1 i 2 2 E WaL imi t WaLimit n uw 4 y WeLimit zWalimit n T 4 a y iWeLimit iWaLimit n 1 3 T y WeL imi t sMoL ini t n 1 1 y MeL Emi E Mol Lait n 1 T i iWeLimit 1MaLimit n 143 5 m Mol Emi 1WaLimit n 1 4 1 y HeLimit MaLimit n 1 318 T cgi 1 E 1 E y ialis 8 Ebita n 13 amp 4 iWoLim
4. CR and lt LF gt UTF 16 characters 0x000D and 0x000A respectively are interpreted as line termination characters Blank lines are ignored When an identifier is not recognized or is invalid the entire line is ignored Likewise if an identifier is valid but the data itself is invalid or incomplete the line is ignored When an identifier is valid with valid and complete data but the data is not applicable to the current state of the telephone the data is retained for possible use later and is considered data to be backed up at the appropriate time For example if button labels for an SBM24 button module unit are present but no such module is attached to the telephone the button labels are retained When more than one line contains a value for an option parameter or Contacts entry the last value read is retrieved to allow new values to overwrite previous values as lines are read from the backup file In all other cases the line order in the backup file has no bearing on retrieval The existence of invalid data does not constitute a failed retrieval The success of the retrieval process requires the telephone to obtain the backup file and successfully restore valid data 9610 Backup Restore The 9610 uses its backup restore functionality differently than other 9600 Series IP Telephones There is no user created data nor are there options that need to be stored in a 9610 backup file The 9610 uses its backup file as the s
5. Adding DHCP Options 4 sss se ceed beeen eee we we ees Activating the New Scope 2 6 eee eee ee ee HTTP Generic SeluD e ccs od HSS SEESE HEME SASS SHE ES 452 HTTP HTTPS Configuration for Backup Restore For iS Web Servers es sv ooo o 9 3 9 0 COO OOS For Apache Web Servers llle Internal Audio Parameters ew n Chapter 6 Telephone Software and Application Files General Download Process llle len 9600 Series IP Telephone Scripts and Application Files Choosing the Right Application File and Upgrade Script File UBE Script File lt e osa aana a edd OR oe 6 bh Seo SS HSS Selings FIG 6 vcn EE DERE ODOR OCA P ODER RO EI OR n Contents of the Settings File rnm The GROUP System Value c ccerrcl nn Chapter 7 Administering Telephone Options Administering Options for the 9600 Series IP Telephones VLAN Considerations anoa VLAN TAGGING 1444046444444 86454900 248 SMA ADA AA AAA VLAN DNIGCUOB emos hao 3 1 3 9 RES EUR 3903 9 9 m E es DEE ea VLAN Default Value and Priority Tagging ns VLAN Separation 4 9933 49 SERRE E AD ORAS Contents 55 55 55 56 56 58 63 63 63 64 64 65 65 66 66 68 69 69 70 70 77 78 79 79 80 80 80 81 82 83 Issue 7 November 2009 5 Contents DNS Addressi g c hc dc oe See SS beet Pe
6. 0 Null SERIALNO woe Null 240 Null Specifies the IP Address to which Qtest messages should be sent Format is dotted decimal or DNS format separated by commas with no spaces Zero to 255 ASCII characters including commas Registration timer in minutes Controls an H 323 protocol timer that should only be changed under very special circumstances by someone who fully understands the system operation impact Value is 1 120 A list of feature number identifiers for softkey features potentially available in the active with far end ringback call state Zero to 255 ASCII characters consisting of zero to three whole numbers separated by commas without any intervening spaces For more information see Administering Features on Softkeys on page 117 The Ring Tone Style Menu initially offered to the user 0 Classic 1 Alternate more modern ringtones Text string containing the 4 octet IP Address of the RTCP monitor currently in use in dotted decimal or DNS Name format 0 15 ASCII characters no spaces Specifies a challenge password for SCEP Zero to 32 ASCII characters Filename for a custom screen saver 0 to 32 ASCII characters System value initialization checks this parameter for a value during telephone startup Note that screen saver files must be in jpg format Acceptable characters for use in filenames are 0 through 9 A through Z a through z dash period underscore Number of id
7. LOGMISSEDONCE LOGSRVR LOGUNSEEN MCIPADD MSGNUM MYCERTCAID MYCERTCN MYCERTDN MYCERTKEYLEN MYCERTRENEW MYCERTURL 0 Null 0 0 0 0 Null CAldentifier SERIALNO Null 1024 90 Null Indicates that only one Call Log entry for multiple Missed calls from the same originating phone number should be maintained Values are 12 Yes each Missed Call Log entry is maintained along with a Missed Call counter that tracks the number of times up to 99 the originating number called 0 No each Missed Call creates a new Call Log entry Voice Monitoring Manager VMM Server Address Zero or one IP Address in dotted decimal format or DNS Name format 0 15 ASCII characters Indicates that a Call Log entry should be maintained for calls that are redirected from the telephone for EL Call forwarded calls Values are 1 Yes 0 No Note CM 5 2 or later is required for this feature to work Call Server Address Zero or more Avaya Communication Manager server IP Addresses Format is dotted decimal or DNS name format separated by commas without intervening spaces 0 255 ASCII characters including commas Null is a valid value Voice mail system telephone extension number Specifies the number to be dialed automatically when the telephone user presses the Message button MSGNUM is only used when the phone is aliased using non native support Messaging must be configured for native suppor
8. Ringer Reminder 170 166 11 97 98 13 53 192 337 15 210 126 178 31 105 54 119 336 116 115 120 71 81 87 86 50 94 78 61 5 of 7 124 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Features on Softkeys Table 15 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number ringer off rs alert rsvn halt scroll send calls send term serial cal serv obsrv signal split split swap ssvn halt sta lock start stored num stroke cnt term x gr togle swap trk ac alm trk id trunk name trunk ns usr addbsy usr rembsy uui info vc cp alm verify vip chkin vip retry Ringer Cutoff System Reset Alert rsvn halt Scroll Send All Calls Send All Calls TEG Serial Call Service Observing Signal name or ext Split Split swap ssvn halt Station Lock Start Call Stored Number Stroke Count Term Grp name or ext Conf Trans Toggle Swap FTC Alarm Trunk ID Trunk Name Trunk Group Add Busy Indicator Remove busy Indicator UUI Info VC Circuit Pack Alarm Verify VIP Check in VIP Retry 80 109 145 125 35 72 177 85 37 56 191 231 300 55 22 129 40 327 121 63 111 102 239 240 228 133 75 277 148 6 of 7 Issue 7 November 2009 125 Administering Telephone Options Table 15 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number vip
9. STATIC Controls whether to use a manually programmed file server or CM IP Address instead of those received via DHCP or a settings file If a manually programmed file server IP Address is to be used STATIC must be set via DHCP TLSDIR Specifies the path name prepended to all file names used in HTTPS GET operations during startup TLSPORT Specifies the TCP port number used for HTTPS file downloading Issue7 November 2009 57 Server Administration Table 8 Parameters Set by DHCP in a Site Specific Option continued Parameter Description TLSSRVR IP Address es or DNS name s of Avaya file server s used to download configuration files Note Transport Layer Security is used to authenticate the server TLSSRVRID Controls whether the identity of a TLS server is checked against its certificate VLANTEST Controls the length of time the telephone tries DHCP with a non zero VLAN ID When the interval is exceeded the telephone records the VLAN ID so that it is not used again and DHCP continues on the default VLAN The default is 60 seconds The parameters in Table 8 are saved in a 9600 Series IP Telephone s non volatile memory If the DHCP server is not available for any reason during telephone restart or reboot the telephone uses these saved parameters DHCP Generic Setup This document is limited to describing a generic administration that works with the 9600 Series IP Telephones Three DHCP software alternatives are co
10. SET BRURI http www website com backup If your backup folder is the root directory the 46xxsettings txt file should have a line similar to SET BRURI http www website com 2 Edit your Web server configuration file httpd conf 3 Uncomment the two LoadModule lines associated with DAV LoadModule dav module modules mod dav so LoadModule dav fs module modules mod dav fs so Note If these modules are not available on your system typically the case on some Unix Linux Apache servers you have to recompile these two modules mod dav amp mod dav fs into the server Other ways to load these modules might be available Check your Apache documentation at http httpd apache org docs for more details 4 Add the following lines in the httpd conf file WebDAV configuration DavLockDB C Program Files Apache Group Apache2 var DAVLock lt Location gt Dav On lt Location gt For Unix Linux Web servers the fourth line might look more like DavLockDB usr local apache2 var DAVLock 5 Create the var directory and make it writable by everyone Right click Properties gt Security gt Add gt Everyone gt Full Control Issue 7 November 2009 77 Server Administration Internal Audio Parameters The system parameter AUDIOENV provides control of some internal audio parameters Avaya does not recommend that customers set these values In certain situations particularly noisy environments Avaya SSE may recommend
11. The IP Endpoint Time to Service TTS feature was introduced in Software Release 1 2 1 along with Avaya Communication Manager CM Release 4 0 TTS changes the way IP endpoints register with their gatekeeper reducing the time to come into service Without TTS IP endpoints are brought into service in two steps which are coupled 1 H 323 registration and 2 TCP socket establishment for call signaling The TTS feature de couples these steps In CM 4 0 IP endpoints can be enabled for service with just the registration step TCP sockets are established later as needed The TTS feature also changes the direction of socket establishment With TTS Communication Manager rather than the endpoint initiates socket establishment which further improves 34 9600 Series IP Telephones Administrator Guide Release 3 1 Other Network Considerations performance In CM 4 0 TTS is enabled by default but can be disabled for all IP endpoints in a given IP network region by changing the IP Network form TTS applies only to IP endpoints whose firmware has been updated to support this feature It does not apply to the following endpoints third party H 323 DCP BRI and analog As of software Release 3 0 9600 Series IP Telephones will accept an incoming connection request from a server on their gatekeeper list use this new connection to replace an existing connection and continue operation without the need to re register This mechanism allows CM to quick
12. These telephones e do not support LLDP on the secondary Ethernet interface e will not forward frames received with the 802 1AB LLDP group multicast address as the destination MAC address between the Ethernet line interface and the secondary Ethernet interface A 9600 Series IP Telephone initiates LLDP after receiving an LLDPDU message from an appropriate system Once initiated the telephones send an LLDPDU every 30 seconds with the following contents Table 13 LLDPDU Transmitted by the 9600 Series IP Telephones Category TLV Name Type TLV Info String Value Basic Mandatory Chassis ID IPv4 IP Address of telephone Basic Mandatory Port ID MAC address of the telephone Basic Mandatory Time To Live 120 seconds Basic Optional System Name The Host Name sent to the DHCP server in DHCP option 12 Basic Optional System Capabilities Bit 2 Bridge will be set in the System Capabilities if the telephone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 Telephone will be set in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the telephone is registered Basic Optional Management Address Mgmt IPv4 IP Address of telephone Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the telephone IEEE 802 3 MAC PHY Reports autonegotiation status and speed of Organization Configuration
13. less 145 Special Administration for the 9670G lr 145 Avaya A Menu Administration cles 146 Administering Phone Settings and Options and Settings OPSTAT and OPSTATZ usw dor oo Eg PE X EG DE SES 147 Main Avaya Menu with WML Applications Administered 148 Main Avaya Menu with Browser Only Administered 149 Main Menu No WML Applications Administered 150 Avaya Menu Administration With WML Applications 152 WML Application Display on the 9670G Home Screen 153 Sample Avaya Menu Administration File Template 158 Guest User Administration llle 160 Timer Operation for the 9620 9620L 9620C 9630 9630G 9640 9640G 9650 9650C ANE ROTO 2 6 2 eee Se SESH SESH So OS SESESE SHS MESES 160 6 9600 Series IP Telephones Administrator Guide Release 3 1 Contents Requirements for USB Devices csl 162 USB File Device Support llle 162 Contacts File Format for USB Devices less 162 USB LOGIN SAD esse srsssrsre eh he C3 m a OR 163 USB PRO ux e x 5 OSES ERE oU E E E E pu ES Ed 164 Chapter 9 Administering Specific 9600 Series IP Telephones 167 lude lp TT 167 Special Administration for the 9610 IP Telephone 167 General Functionality 1 20418 ss 6s be Sea ee ee eee ERS 167 Key 9610 Administration Concepts
14. ssa srs 4 2A A AA DE AA A A 9650 9650C Aux Button Assignments Button Module s SBM24 on the 9630 9630G 9640 9640G 9650 9650C and9670G ra Conference Details Screen for Ad Hoc Conferences Special Considerations for the 9650 9650C IP Telephone Special Considerations for the 9670G IP Telephone SMUN Esso SSR SESE Se s4eesdBc beeadsemexr5 3254s Wide Band Codecs 4 244499 SSEE DETERS OE RE S 4 9600 Series IP Telephones Administrator Guide Release 3 1 34 37 37 37 38 39 39 39 40 40 40 41 41 41 41 42 43 44 44 44 46 47 47 48 48 49 49 51 51 51 51 52 53 53 54 Chapter 5 Server Administration Software Checklist 4 cac SAAE AA AAA AA ALAS DHCP and File Servers 2 2 2224 RS DHCP Server Administration cll rn Configuring DHCP for 9600 Series IP Telephones DHCP Genere Setup nuo 6h a6 244 4 56 Seog meom Windows NT 4 0 DHCP Server ee Verifying the Installation of the DHCP Server Creating a DHCP Scope for the IP Telephones Editing Custom Options gt c 22252 Adding the DHCP Option llle Activating the Leases cea weds ewe dee dee EE RR Verifying Your Configuration lle Windows 2000 DHCP Server cllc ln Verifying the Installation of the DHCP Server
15. All 96xx telephones support Supplicant operation and parameter values as specified in IEEE 802 1X but as of software Release 2 0 only if the value of the parameter DOT1XSTAT is 1 or 2 If DOT1XSTAT has any other value Supplicant operation is not supported IP telephones will respond to unicast EAPOL frames frames with the telephone s MAC address as the destination MAC address and a protocol type of 88 8E hex received on the Ethernet line interface if the value of DOT1XSTAT is 1 or 2 but will only respond to EAPOL frames that have the PAE group multicast address as the destination MAC address if the value of DOT1XSTAT is 2 If the value of DOT1XSTAT is changed to 0 from any other value after the Supplicant has been authenticated an EAPOL Logoff will be transmitted before the Supplicant is disabled As of software Release 2 0 the system parameter DOT1XSTAT determines how the telephone handles Supplicants as follows e When DOT1XSTAT 0 Supplicant operation is completely disabled This is the default value e When DOT1XSTAT 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages e When DOT1XSTAT 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages 104 9600 Series IP Telephones Administrator Guide Release 3 1 IEEE 802 1X Note If the Ethernet line interface link fails the 802 1X Supplicant if enabled enters the Disconne
16. ss 23 O On Hook Dialing administration 44 OPSTAT 2 4 59x oom m Rok ow s 93 138 147 Options and Applications Administering 137 Options Administering 85 Options Customizing 137 Options entering using the Telephone Dialpad 111 Options for 9600 Series IP Telephone Administration 16 Other Considerations for server administration 41 Other Network Considerations 26 P Parameter Data Precedence 18 Parameters in Real Time 28 Parameters Saved During Backup 130 Parameters Customizable 86 138 Pass Through and Proxy Logoff 802 1X 105 Pictures as screensaver 6 164 Port Utilization Selection quam na ams e gia mm a mx 39 Processing General for 9610 Restore 134 Proxy Logoff and Pass Through 802 1X 105 Q QOS9 be ee ee eee a Ee ee Ee dun 27 40 Administrative Parameters 17 IEEE 802 1D and 802 1Q 40 Qtest for Audio Quality a oa 28 R Registration and Authentication 34 Related Documentation 183 Reliability and Performance 27 Requirements 2 a aea ee e a 325 Call Server a a a 2c x RS aa 37 Hardware llle 23 Network ee 23 DCIVE s ut ose eG ec Rub deii Se 24 RESIO cui oi xe koe eU e e uw ue ub cus roa 131 Index Restore File for9610 aa 13
17. DHCPACK Setting of System Values 4 HTTP 5 the Avaya Media Server and finally 6 Backup files if administered and if permitted Settings the IP telephone receives from backup files or the file server overwrite any previous settings including manual settings The only exception to this sequence is in the case of VLAN IDs In the case of VLAN IDs LLDP settings of VLAN IDs are the absolute authority Then the usual sequence applies through HTTP If the VLAN ID after HTTP is not zero any VLAN ID from the file server is ignored Note For the L2QVLAN and L2Q system values LLDP settings of VLAN IDs are the absolute authority only if the LLDP task receives the VLAN IDs before DHCP and HTTP and the DHCP client of the telephone is activated at all If the LLDP task receives the VLAN IDs after DHCP negotiation several criteria must be successful before the telephone accepts VLAN IDs from LLDP For more information see Link Layer Discovery Protocol LLDP The Administrative Process The following list depicts administration for a typical 9600 Series IP Telephone network Your own configuration might differ depending on the servers and system you have in place Switch administered for 9600 Series IP Telephones LAN and applicable servers administered to accept the telephones Telephone software downloaded from the Avaya support site 46xxsettings file updated with site specific information as applicable 9600 Series
18. If no such statement exists the rest of the configuration file is ignored e Conditionals of the form IF name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of name is a case insensitive equivalent to string If no such name exists the entire conditional is ignored The only system values that can be used in a conditional statement are BOOTNAME GROUP and SIG e SET commands of the form SET parameter name value Invalid values cause the specified value to be ignored for the associated parameter name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP Address and so on Note Enclose all data in quotation marks for proper interpretation The upgrade script file Avaya provides includes a line that tell the telephone to GET 46xxsettings txt This lines causes the telephone to use HTTP to attempt to download the file specified in the GET command If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the telephone continues processing the upgrade script file If the configuration file is successfully obtained but does not include any setting changes the telephone stops using HTTP This happens when you initially download the script file template from the Avaya support Web site before
19. IntAutoAns Intrusion Last Message Last Number Dialed Last Operation License Error LimitInCalls Link Failure Local tgs Login SVN Cancel LWC Lock LWC LWC Maid Status Major Hdwe Failure Msg Wait name or ext Immediate Override Manual In MCT Activation MCT Control Directory Assistance CO Attendant Maj Min Hdwe Failure MM Basic MM Call MM CallFwd MM Datacnf MMI Circuit Pack Alarm 21 108 179 182 66 183 312 302 103 48 144 19 18 10 209 104 38 113 93 160 161 246 229 82 169 167 244 168 132 4 of 7 Issue 7 November 2009 123 Administering Telephone Options Table 15 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number mm multnbr mm pcaudio msg retr mwn act mwn deact next night serv noans alrt no hld cnf normal OCC rooms off bd alm override per COline pms alarm pos avail pos busy post msgs pr awu alm pr pms alm pr sys alm print msgs priority q calls q time release release remote tgs re ringoff MM MultNbr MM PCAudio Message Retrieve Message Waiting Act Message Waiting Deact Next Night Serv RONA No Hold Conference Nornal Mode Occ Rooms Offboard Alarm Attndt Override CO Line PMS Failure Position Available Position Busy Post Messages Auto Wakeup Alm PMS Ptr Alarm Sys Ptr Alarm Print Msgs Priority NQC OQT Attendant Release Station Release Remote TG
20. MCIPADD will be set to this value if it has not already been set TLSSRVR and HTTPSRVR will be set to this value if neither of them have already been set The default L2Q is set to the value of this TLV No change is made to the current L2 tagging but the new default value is used on the next reboot If TLV 1 L2Q set to 1 On If TLV 2 L2Q set to 2 Off If TLV 3 L2Q set to 0 Auto 110 9600 Series IP Telephones Administrator Guide Release 3 1 Local Administrative Options Using the Telephone Dialpad Table 14 Impact of TLVs Received by 9600 Series IP Telephones on System Parameter Values continued System TLV Parameter Name Name Impact Proprietary PoE This proprietary TLV can initiate a power Conservation TLV conservation mode The telephones that support this will turn on off the telephone backlight and the backlight of an attached Button Module in response to this TLV Exception the 9670G display backlight pu into low power mode rather than being turned off Extended Power conservation mode will be enabled if the Power Via MDI received binary Power Source value is 10 and power conservation mode will be disabled if the received binary Power Source value is not 10 Power conservation mode is enabled even if the telephone is not powered over Ethernet because the telephone sends information about the power source that it is using in a TIA LLDP MED Extended Power Via MDI TLV it is assumed that the power
21. e PHNCC the international country code of the call server s location This value is used in conjunction with the PHNIC value to help identify when a call to be dialed might be an international number For example set PHNCC to 1 when the call server is in the United States to 44 for the United Kingdom and so on e PHNDPLENGTH the length of internal extension numbers Used to help the telephone identity whether the number to be called is an outside number which requires combining with PHNOL to get an outside line or an internal line As long as PHNDPLENGTH is less than the length of a national number PHNLDLENGTH the telephone can determine the difference between the two types of numbers However the telephone cannot determine the type of number when the extension is at least as long as the national telephone number e PHNIC the maximum number of digits if any dialed to access public network international trunks This value is used in conjunction with the PHNCC value to help identify when a call to be dialed might be an international number The country code is inserted if the number to be dialed includes a plus sign followed by a country code Issue 7 November 2009 115 Administering Telephone Options other than the one identified in PHNCC However the plus sign is almost never presented in calling or called party number data and usually only in Web based click to dial links e PHNLD the long distance access code
22. interpreted as a base settings for all user options and related applications except as noted in b or c b setting for view oriented applications for example the Network Information application as applicable c setting for Logout application if applicable The binary O does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options and related applications OPSTAT override flag If set to 0 OPSTAT is not affected If set to 1 OPSTAT is unaffected with the exception that any changes to customized labels in the backup file are uploaded and used as if OPSTAT permitted this action 10f7 138 9600 Series IP Telephones Administrator Guide Release 3 1 Customizing 9600 Series IP Telephone Applications and Options Table 18 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Call Log Parameters CLDELCALLBK LOGBACKUP LOGMISSEDONCE LOGUNSEEN Optional Optional Optional Optional Delete calls from the Missed Call Log when the user returns the call from the Call Log Values are 1 No 0 Yes Back up the user s Call Log Values are 1 Yes the Call Log is backed up to the same backup file as all other user data see Table 16 for information subject to normal administration of that file 0 No Maintain only one Call Log en
23. management system intends to conserve local power as well Local Administrative Options Using the Telephone Dialpad The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide details how to use Craft local procedures at the telephone for administration The local procedures you might use most often as an administrator are CLEAR Remove all administered values user specified data option settings etc and return a telephone to its initial out of the box default values DEBUG Enable or disable debug mode for the button module serial port GROUP Set the group identifier on a per phone basis INT Set or change the interface control value s of PHY1STAT and or PHY2STAT RESET Reset the telephone to default values including any values administered through local procedures and values previously downloaded using DHCP or a settings file RESTART Restart the telephone in response to an error condition including the option to reset system values VIEW Review the 9600 IP Telephone system parameters to verify current values and file versions INT Secondary Ethernet Hub Interface Enable Disable Enable or disable the secondary Ethernet hub locally Issue 7 November 2009 111 Administering Telephone Options Language Selection 9600 Series IP Telephones are factory set to display information in the English language As of Release 1 1 all software downloads include language files for
24. which is included by default with the Avaya IP Telephone File Server Application and the credentials are always included However if at least one digital certificate Issue 7 November 2009 127 Administering Telephone Options has been downloaded based on TRUSTCERTS the credentials are included only if BRAUTH is set to 1 This is a security feature to allow control over whether the credentials are sent to servers with third party certificates If a non Avaya certificate is used by the server on which the Avaya IP Telephone File Server Application is installed set BRAUTH to 1 to enable authentication of the telephones The default value of BRAUTH is O When the call server IP address and the telephone s registration password are included as the credentials in an Authorization request header the call server IP address is included first in dotted decimal format followed by a colon hex 3A followed by the telephone s registration password HTTP HTTPS authentication is supported for both backup and restore operations The authentication credentials and realm are stored in re programmable non volatile memory which is not overwritten when new telephone software is downloaded Both the authentication credentials and realm have a default value of null set at manufacture or at any other time user specific data is removed from the telephone When TLS is used the TLS RSA WITH AES 128 CBC SHA cipher suite is used for authentication If the di
25. 13 additional languages Software Release 1 2 added support for a large font version of English only and Release 1 5 added Arabic to the language file download Administrators can specify from one to four languages per telephone to replace English End users can then select which of those languages they want their telephone to display All downloadable language files contain all the information needed for the telephone to present the language as part of the user interface For the 9670G IP Telephone this includes an indication of the character to be used as a decimal point in numeric values and an indication of the character if any to be used as a separator thousands millions etc in numeric values no character or a space character must be usable as well as punctuation characters There are no dependencies between the languages available from the software download and the actual character input method If a character input method is not supported ASCII is used instead Acceptable input methods are as follows e ASCII e Croatian Slovenian e Latin 1 e Czech Slovak e German e Estonian e French e Hungarian e Italian e Latvian e Spanish e Lithuanian e Portuguese e Polish e Russian e Romanian e Albanian Azeri Turkish Use the configuration file and these parameters to customize the settings for up to four languages e LANGxFILE The name of a selected language file for example French In addition to providing the lang
26. 148 9600 Series IP Telephones Administrator Guide Release 3 1 Avaya A Menu Administration administered in the WML Administration file are automatically appended to the end of the administered list in the following order e Phone Settings e Log Out e About Avaya one X Selecting highlighting an application and pressing Select or OK launches the application When the Phone Settings application is listed the Choice Indicator is also displayed on the Title Line Pressing the Left or Right Navigation buttons displays the Phone Settings Screen Selecting Phone Settings brings up the Phone Settings menu shown in Figure 3 Figure 3 Second Level Avaya Menu Phone Settings Screen 10 00am 6 16 Avaya Menu Phone Settings 4 Call Settings Application Settings Screen amp Sound Options Advanced Options Network Information Select Back This menu is essentially the same as the current pre Release 1 2 Avaya Menu and provides access to user settings as well as the Log Out function Main Avaya Menu with Browser Only Administered Setting the system parameter WMLHOME in the settings file provides a way to link to the Browser Home page by specifying a URL Administering WMLHOME produces the Avaya A Menu shown in Figure 4 Issue 7 November 2009 149 Administering Applications and Options Figure 4 Avaya Menu with Browser Administered using WMLHOME 30763 4 45pm 12 11 06 Avaya Menu Main Menu Press Select for a
27. 2 0 0 eee eee ee es 168 Backup File FORMA 62624268 2S Gea DE eee SEA EROS dE 169 Main Menu MM Administration 170 Contacts Application Administration 171 The 9610 Idle Application WMLIDLETIME SCREENSAVERON IDLEAPP and WMLSMALL llle eee 171 9610 Grant Procedures 4 5u us SSS mec Se SSeS SSS ee SEH 173 Troubleshooting a 9610 IP Telephone ee ee es 173 Sample 9610data txt File 174 Sample idle wml File 2 2 2 8 6e8 86840 et Sb RT cR 176 Sample hotel wml File 2 20 eee ee 176 Appendix A Glossary of Terms 177 Appendix B Related Documentation 183 IETF DOCUMONNG 6 6 4 4 4 644 6444 44 244454444646 040 E dS 183 ITU Documents 264 iow y 9 o9 CY o3 4 RO CR Oe 183 ISO IEC ANSI IEEE Documents eee rn 183 Appendix C Sample Administration Forms 185 hoe dau 43 4 wow 914211 9 8 5 9 5 2 9 qucd du Bo 4 mc 195 Issue7 November 2009 7 Contents 8 9600 Series IP Telephones Administrator Guide Release 3 1 Chapter 1 Introduction About This Guide This guide is for personnel who administer Avaya Communication Manager DHCP HTTP HTTPS servers for 9600 Series IP Telephones a Local Area Network LAN or a Web server The 9600 Series IP Telephones use Internet Protocol IP technology with Ethernet line interfaces and support the H 323 pro
28. 9610 IP Telephone menu administration see Special Administration for the 9610 IP Telephone in Chapter 9 Note The 9670G has a unique Home Screen that replaces the Avaya Menu for access to menu options and settings log out Bluetooth setup and touch screen cleaning The Home screen also displays WML applications Favorite contact speed dial buttons Avaya applications World Clock and Weather and a calculator for more information see Special Administration for the 9670G A Important You must set the system parameter AMADMIN in the 46xxsettings file for Avaya A Menu administration with WML applications to work The AvayaMenuAdmin txt file must be a Unicode file to be properly processed by the phones You can create a Unicode version of this file using Notepad or most text editors select Encoding and Unicode If WML applications are installed and the system parameter AMADMIN is set in the settings file 146 9600 Series IP Telephones Administrator Guide Release 3 1 Avaya A Menu Administration e the WML applications appear in the first level A Menu as specified in the AvayaMenuAdmin file as shown in Figure 2 e the first level A Menu on all 9600 Series IP Telephones except the 9670G includes a single entry Phone Settings that leads to a screen containing choices for Options amp Settings and Network Information For the 9670 the Home screen shows a Settings option that leads to an Options amp Settings menu e
29. Avaya recommends that WMLIDLEURI be specified for phones in public areas through the use of a GROUP parameter The idle timer is only reset if WMLIDLEURI is non null such that an HTTP GET can be sent Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if the Web pages to be accessed by the user are all on the intranet of your organization If WMLPROXY is null the value of this parameter is ignored Home page for the 9610 WML browser only Zero 0 to 255 ASCII characters 1 or one URL This parameter must be non null for Main Menu WML links to be displayed Other 9600 Series telephones use WMLHOME instead 4 of 7 Issue 7 November 2009 141 Administering Applications and Options Table 18 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Backup Restore Parameters BRURI Null Backlight Parameters BAKLIGHTOFF 120 Guest Login Parameters GUESTDURATION 2 GUESTLOGINSTAT 0 GUESTLOGINWARNING 5 Options Parameters RINGTONESTYLE 0 Mandatory Optional Optional Optional Optional Optional URL used for backup and retrieval of user data Specify HTTP server and directory path to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed If th
30. Avaya server administration documentation and Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 Issue 7 November 2009 39 Communication Manager Administration QoS The 9600 Series IP Telephones support both IEEE 802 1D Q and DiffServ Other network based QoS initiatives such as UDP port selection do not require support by the telephones However they contribute to improved QoS for the entire network IEEE 802 1D and 802 1Q The 9600 Series IP Telephones can simultaneously support receipt of packets using or not using 802 1Q parameters To support IEEE 802 1D Q you can administer 9600 Series IP Telephones from the network by appropriate administration of the DHCP or HTTP HTTPS servers or by using dialpad input at the telephone A Important Avaya Communication Manager administration always takes precedence over manual administration of IEEE 802 1D Q data The four IEEE 802 ID Q QoS parameters in the telephones that can be administered on the IP Network Region form are L2Q L2QVLAN L2QAUD and L2QSIG To set these parameters at the switch see About Quality of Service QoS and voice quality administration in Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 To set these parameters manually see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide You can specify VLAN ID and VLA
31. Contact list is formatted properly The rest of this section documents the 9xxxContacts txt file requirements Use this information as a guide to export contacts from Outlook and other similar software applications without using the Avaya one X Deskphone USB Companion tool The contacts file must be a little endian Unicode text file That is each character in the file is a 16 bit integer value stored least significant byte first The first two bytes of the file are a Byte Order Mark which must be FF followed by FE hexadecimal The file name must be 9xxxContacts txt without the quotes 162 9600 Series IP Telephones Administrator Guide Release 3 1 Requirements for USB Devices Each contact entry consists of a single line terminated by lt CR gt lt LF gt Carriage Return 000D hex and Line Feed 000A hex An entry contains 1 name 1 to 3 phone numbers and 0 to 3 types Separate the fields within each contact entry with one or more tabs The detailed contact entry format is lt name gt lt tab gt lt numberl gt lt tab gt lt typel gt lt tab gt lt number2 gt lt tab gt lt type2 gt lt tab gt lt num ber3 gt lt tab gt lt type3 gt lt CR gt lt LF gt Name and Number fields can start and end with a double quote character The name and number1 are required and each must be at least one character not counting quotes Limit names and phone numbers to 20 characters for the name 30 for the numbers Values are t
32. IP Telephones installed For more information see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide 6 Individual 9600 Series IP Telephones updated using Craft procedures as applicable For more information see Local Administrative Procedures in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide O A O N gt 18 9600 Series IP Telephones Administrator Guide Release 3 1 Administrative Checklist The Administrative Process Use the following checklist as a guide to system and LAN administrator responsibilities This high level list helps ensure that all telephone system prerequisites and requirements are met prior to telephone installation Note One person might function as both the system administrator and the LAN administrator in some environments Table 2 Administrative Checklist Task Description For More Information See Network Requirements Assessment Administer the call server DHCP server installation Administer DHCP application HTTP HTTPS server installation Application file s script file and settings file installation on HTTP HTTPS server Modify settings file as desired Determine that network hardware is in place and can handle telephone system requirements Verify that the call server is licensed and is administered for Voice over IP VoIP Verify the individual telephones a
33. On the Customer Options form verify that the IP Stations field is set to y Yes If it is not contact your Avaya sales representative The IP Softphone field does not have to be set to y Yes UDP Port Selection The 9600 Series IP Telephones can be administered from the Avaya Communication Manager Network Region form to support UDP port selection Locate specific port assignment diagrams in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide For information about Avaya Communication Manager implementation see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 on the Avaya support Web site Administer the switch to use a port within the proper range for the specific LAN and the IP telephone s copy that port If no UDP port range is administered on the switch the IP telephone uses an even numbered port randomly selected from the interval 4000 to 10000 RSVP and RTCP SRTCP Avaya IP Telephones implement the Resource ReSerVation Protocol RSVP and the RTP SRTP Control Protocol RTCP SRTCP RTCP Monitor Server software can then provide real time monitoring and historical data of audio quality for VoIP calls Note Only the counter mode of the AES 128 encryption algorithm is supported Encryption of SRTCP is not supported The only way to change these parameters is by appropriate switch administration For more information see your
34. S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain software prog
35. SAS SEM THS EE SEE 103 IEEE BOZ IA prenre 58 30838 0 DA SA DA ee AA A OS 104 802 1X Pass Through and Proxy Logoff sn 105 8021X Supplicant Operation 22 222 RR eee 105 Link Layer Discovery Protocol LLDP 2 00 eee eee eae 106 Local Administrative Options Using the Telephone Dialpad 111 Language Selection lt cs cscs irede daanan eee ected ives SE E 112 Administering Voice Initiated Dialing 2 0 02 eee eee eee 113 Gigabit Ethernet Adapter asooo 114 Dialing Methods gt praca carr es aca OC RR ER Rn 114 Log Digit Smart Enbloc Dialing a aooaa 115 Enhanced Local Dialing 4 2 oso o om RSS ge d RO 115 Enhanced Local Dialing Requirements 117 Administering Features onSoftkeys ee sn 117 Administering a Custom Screen Saver 126 Backup BesiofO 4a 9444 4 4742 OO Y OR hon 127 BacKRHDB ioa ach macas kaa AAA ARCA A 129 RED 6 ols bse x eR ad ox c WR SS RO E Od mE Om Gece cm 131 9610 Backup Restofe nc Ss eee omn REG Rm sda tada ada 132 9610 Retrieval Procedures c rlrrsnn 133 General 9610 Restore Processing lsn 134 Chapter 8 Administering Applications and Options 137 Customizing 9600 Series IP Telephone Applications and Options 137 The Application Status Flag APPSTAT 144 Special Administration for the 9610
36. Series IP Telephone s non volatile memory If the DHCP server is not available for any reason during telephone restart or reboot the telephone uses these saved parameters on page 58 If not update the string and click the OK button Windows 2000 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Program gt Administrative Tools Computer Management 2 Under Services and Applications in the Computer Management tree find DHCP 3 If DHCP is not installed install the DHCP server Otherwise proceed directly to Creating and Configuring a DHCP Scope for instructions on server configuration Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 Select Start Programs Administrative Tools gt DHCP 2 In the console tree click the DHCP serverto which you want to add the DHCP scope for the IP telephones This is usually the name of your DHCP server machine 3 Select Action New Scope from the menu Windows displays the New Scope Wizard to guide you through rest of the setup 4 Click the Next button The Scope Name dialog box displays 5 In the Name field enter a name for the scope such as CM IP Telephones where CM would represent Avaya Communication Manager then enter a brief comment in the Description field 6 When you finish Steps 1 5 click
37. Zero to 255 ASCII characters consisting of zero to six whole numbers separated by commas without any intervening spaces For more information see Administering Features on Softkeys on page 117 5 of 14 90 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Options for the 9600 Series IP Telephones Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range L2Q L2QVLAN LANGOSTAT LANGxFILE LANGLARGEFONT LANGSYS LOGBACKUP LOGLOCAL 0 0 Null Null Null Controls whether Layer 2 frames have IEEE 802 1Q tags 0 auto 1 enabled 2 disabled 802 1Q VLAN Identifier 0 to 4094 Null is nota valid value and the value cannot contain spaces VLAN identifier used by IP telephones Set this parameter only when IP telephones are to use a VLAN that is separate from the default data VLAN If the VLAN identifier is to be configured via H 323 signaling based on Avaya Communication Manager administration forms it should not be set here As of software Release 2 0 L2QVLAN will always be initialized from the corresponding system initialization value at power up but will not be initialized from the system initialization value after a reset Controls whether the built in English language text strings can be selected by the user Valid values are O User cannot select English language text
38. a change in the AUDIOENV setting to reduce eliminate the effects environmental noise can have during telephone use AUDIOENV is an index into a table that impacts four internal variables Table 10 Internal Audio Variables Variable Description Possible Values AGC Dyn Range AGC dynamic range O for a typical office environment 9dB 1 for 12dB 2 for 15dB and 3 for 18 AGC Dynamic range variation NR thresh Hd The noise reduction The noise reduction threshold for the headset threshold for the has a default value of O for a typical office headset environment 1 for call center applications 2 and 4 for increasingly noisy audio environments and 3 where noise reduction is disabled NR thresh Hs The noise reduction The noise reduction threshold for the handset threshold for the has a default value of O for a typical office handset environment 1 for call center applications 2 and 4 for increasingly noisy audio environments and 3 where noise reduction is disabled HD Tx Gain Headset transmit Headset transmit gain has a default value of gain O for normal transmit gain 1 for 6dB of gain and 2 for 6dB of gain AUDIOENV a range of 0 to 299 beginning with Release 2 0 Set AUDIOENV 0 is the nominal setting 0 0 0 0 For more information see Audio Quality Tuning for IP Telephones Issue 2 on www avaya com support 78 9600 Series IP Telephones Administrator Guide Release 3 1 Chapter 6 Telephone
39. a parameter or Contacts entry the last value read is used hence new values overwrite previous values as lines are read from the file In all other cases the order of the lines in the file does not matter The success of the retrieval process requires the telephone to obtain the backup file and to successfully store valid data The existence of invalid data does not constitute a failed retrieval Note Chapter 9 Administering Specific 9600 Series IP Telephones describes 9610 specific administration Issue 7 November 2009 135 Administering Telephone Options 136 9600 Series IP Telephones Administrator Guide Release 3 1 Chapter 8 Administering Applications and Options Customizing 9600 Series IP Telephone Applications and Options The 9600 Series IP Telephones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities If your LAN has a WML Web site the telephone needs key information about the servers providing those facilities You need to provide the information called for in relevant sections of Table 18 in a customized script file For more information see 9600 Series IP Telephone Scripts and Application Files on page 80 CAUTION For the telephones to work properly you must have a 46xxsettings txt file in the same directory as the application file If you do not edit the 46xxsettings txt file those telephones use default settings only The 46xxsettings file is avail
40. addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or Domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script Issue 7 November 2009 103 Administering Telephone Options Note Administer Options 6 and 15 appropriately with DNS servers and Domain names respectively IEEE 802 1X Except for the 9610 9600 Series IP Telephones support the IEEE 802 1X standard for pass through and Supplicant operation The system parameter DOT1X determines how the telephones handle 802 1X multicast packets and proxy logoff as follows e When DOT1X 0 the telephone forwards 802 1X multicast packets from the Authenticator to the PC attached to the telephone and forwards multicast packets from the attached PC to the Authenticator multicast pass through Proxy Logoff is not supported This is the default value e When DOT1X 1 the telephone supports the same multicast pass through as when DOT1X 0 Proxy Logoff is supported e When DOT1X 2 the telephone forwards multicast packets from the Authenticator only to the telephone ignoring multicast packets from the attached PC no multicast pass through Proxy Logoff is not supported e Regardless of the DOT1X setting the telephone always properly directs unicast packets from the Authenticator to the telephone or its attached PC as dictated by the MAC address in the packet
41. can override the value of OPSTAT for this specific case setting OPSTAT2 to 1 allows the telephone to accept changes to the customized labels stored in the backup file regardless of the OPSTAT value Note Software Release 3 0 added the system parameter OPSTAT2 Regardless of the preceding text on OPSTAT settings if the value of OPSTAT2 has the value 1 then any customized labels in the user s backup file are uploaded and used as if the value of OPSTAT permitted this action However in order to restore the personalized customized labels from the backup file to the telephone the user needs to restart the phone by logging out and then logging back in again Main Avaya Menu with WML Applications Administered Administering AMADMIN provides direct links to one or more WML applications As Figure 2 shows the first level Avaya Menu includes entries for three sample WML applications a Phone Settings menu choice for telephone options and settings and the telephone log out Figure 2 Avaya Menu with WML Applications Installed as the first three Menu options 22399 4 10pm 12 15 06 Avaya Menu Main Menu 4 gt Press Select for application hone Apps R2 2 Given that at least one WML application is administered the administrator can choose to specify the order in which not only the WML applications are presented but also the order in which the built in applications are presented Any built in applications that are not specifically
42. com support This file allows the telephone to use default settings for customer definable options To administer customer defined settings you must create a file called 46xxsettings txt which resides in the same directory as the upgrade script file Note Avaya recommends that the settings file have the extension txt The Avaya IP Telephones can operate without this file You can also change these settings with DHCP or in some cases from the dialpad of the telephone 80 9600 Series IP Telephones Administrator Guide Release 3 1 9600 Series IP Telephone Scripts and Application Files Settings File The settings file contains the option settings you need to customize the Avaya IP Telephones for your enterprise Note You can use one settings file for all your Avaya IP Telephones The settings file includes the 9600 Series IP Telephones covered in this document and 4600 Series IP Telephones as covered in the 4600 Series IP Telephone LAN Administrator Guide Document Number 555 233 507 The settings file can include any of five types of statements one per line e Comments which are statements with a character in the first column e Tags which are comments that have exactly one space character after the initial followed by a text string with no spaces e Goto commands of the form GOTO tag Goto commands cause the telephone to continue interpreting the configuration file at the next line after a tag statement
43. hung up before continuing the conference setup Pressing an in use call appearance during conference setup makes that call appearance the intended conferee The Toggle Swap feature works for Conference setup just like it does for Transfer Setup For more information see the last paragraph of Call Transfer Considerations Telephone Administration System Wide Administration This section refers to Communication Manager CM administration on the Switch Administration Terminal SAT or by Avaya Site Administration The system wide CM form and the particular page that needs to be administered for each feature are provided These features which already exist are not required but are recommended because they optimize the telephone user interface CM 3 0 or greater is required Note See Appendix C Sample Administration Forms for illustrated examples of the pages used to administer Communication Manager features Feature Related System Parameters Release 1 5 supports the functionality introduced on Avaya Communication Manager Release 4 0 that allows call server administration of three system wide parameters By administering these parameters on CM they can be automatically downloaded to the telephone during registration instead of or in addition to from the settings file or locally per telephone The three system parameters are SNMP community string SNMP Source IP addresses and Craft Access Code PROCPSWD Administer these three
44. in a 46xxsettings txt file as well 56 9600 Series IP Telephones Administrator Guide Release 3 1 DHCP Server Administration Table 8 Parameters Set by DHCP in a Site Specific Option Parameter Description DOT1X Controls the operational mode for 802 1X The default is O pass through of multicast EAPOL messages to an attached PC and enable Supplicant operation for unicast EAPOL messages DOT1XSTAT Controls 802 1X Supplicant operation HTTPDIR Specifies the path name to prepend to all file names used in HTTP and HTTPS GET operations during startup 0 to 127 ASCII characters no spaces The command is SET HTTPDIR myhttpdir The path relative to the root of the TLS or HTTP file server where 96xx telephone files are stored If an Avaya file server is used to download configuration files over TLS but a different server is used to download software files via HTTP set the path of the Avaya server in the DHCP site specific option and set HTTPDIR again in the 46xxsettings txt file with the appropriate path for the second server HTTPDIR is the path for all HTTP operations except for BRURI HTTPPORT Specifies the TCP port number to be used for HTTP file downloading HTTPSRVR IP Address es or DNS name s of HTTP file server s used to download 96xx telephone software files The files are digitally signed so TLS is not required for security ICMPDU Controls the extent to which ICMP Destination Unreachable messages are sent in response
45. in to their call servers via a USB Login profile As the administrator you enable this feature by allowing the parameter USBLOGINSTAT in the settings file to remain at the default value of 1 or you can disable this feature by changing the value to 0 The advantage of having USB login is that users can go anywhere in the world having sufficient network data connectivity plug the USB device into a 9600 Series IP Issue 7 November 2009 163 Administering Applications and Options Telephone running software Release 3 0 or later and log into their home call server using their own extension and get all their home administered features You can use Avaya one X Deskphone USB Companion the Avaya PC based USB management tool to create the USB login profile and specify whether the login password should be encrypted or stored in the clear For more information on this tool see the Avaya support Web site http www avaya com support Note When users log in via the USB Login feature the telephone does not attempt to access the backup file as normal so normal user specified data such as Options or Call Log entries are not available The reason is that if the user is in a different environment from the usual office the telephone would attempt to access the local backup file server instead of the remote home file server and could obtain a different backup file than that of the user Additionally the only contacts a user has access to when
46. network For more information about this download process and settings file see Chapter 6 Telephone Software and Application Files Step 4 Telephone and the Call Server The call server referred to in this step is the Avaya Media Server In this step the telephone might prompt the user for an extension and password The telephone uses that information to exchange a series of messages with the call server For a new installation and for full service the user can enter the telephone extension and the password configured on the call server for that particular extension For a restart of an existing installation this information is already stored on the telephone but the user might have to confirm the information The telephone and the call server exchange more messaging The expected result is that the telephone is appropriately registered and call server data such as feature button assignments are downloaded Issue 7 November 2009 21 Administration Overview and Requirements The 9600 Series IP Telephones support a feature called Unnamed Registration Unnamed Registration allows a telephone to register with the call server without an extension assuming the call server also supports this feature i e unnamed registration is enabled through Avaya Communication Manager administration To invoke Unnamed Registration either enter a null empty extension or password or take no action In the latter case allow the Extension prompt di
47. number Option 57 Maximum DHCP message size Prior to 9600 Series IP Telephone Software Release 3 0 the maximum size is 576 octets As of Release 3 0 the maximum size is 1 000 octets Option 58 DHCP lease renew time If not received or if this value is greater than that for Option 51 the default value of T1 renewal timer is used as per IETF RFC 2131 Section 4 5 listed in Related Documentation Option 59 DHCP lease rebind time If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer is used as per RFC 2131 Section 4 5 Option 60 Vendor Class identifier The default value is ccp avaya com and all values must be at most 13 characters in length The 9600 Series IP Telephones do not support Regular Expression Matching and therefore do not use wildcards For more information see Administering Options for the 9600 Series IP Telephones on page 85 In configurations where the upgrade script and application files are in the default directory on the HTTP server do not use the HTTPDIR lt path gt You do not have to use Option 242 If you do not use this option you must ensure that the key information especially HTTPSRVR and MCIPADD is administered appropriately elsewhere Avaya recommends that you administer DHCP servers to deliver only the options specified in this document Administering additional unexpected options might have unexpected results inclu
48. one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide The applicable Craft Local Procedures in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide OPSTAT on page 93 and the respective User Guide for the specific telephone model 2 of 2 Telephone Initialization Process These steps offer a high level description of the information exchanged when the telephone initializes and registers This description assumes that all equipment is properly administered ahead of time This description can help you understand how the 9600 Series IP Telephones relate to the routers and servers in your network Step 1 Telephone to Network The telephone is appropriately installed and powered After a short initialization process the telephone determines whether to carry out Virtual Private Network VPN procedures If yes the telephone establishes a VPN tunnel as appropriate for its administration Once the VPN tunnel is established or immediately after initialization for a non VPN telephone the telephone 20 9600 Series IP Telephones Administrator Guide Release 3 1 Telephone Initialization Process identifies the LAN speed and sends a message out into the network identifying itself and requesting further information A router on the network receives and relays thi
49. or 2 digits from 3 to 13 Emergency telephone extension number Specifies the number to be dialed automatically when the telephone user presses the Emerg button Value 0 30 ASCII dialable characters 0 9 and and no spaces Null is a valid value Telephone international access code The maximum number of digits if any dialed to access public network international trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 4 digits Telephone long distance access code The digit if any dialed to access public network long distance trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 digit or Null Length of national telephone number The number of digits in the longest possible national telephone number by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 10 Range 1 or 2 ASCII numeric characters from 5 to 15 Outside line access code The character s dialed including and if any to access public network local trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 2 dialable characters including Null Ethernet line interface setting 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware 9 of
50. parties Code excited linear predictive Voice compression requiring only 16 kbps of bandwidth Control LAN type of Gatekeeper circuit pack Converged Network Analyzer an Avaya product to test and analyze network performance Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management A key agreement algorithm based on the use of two public parameters p and g that may be used by all users in a system Parameter p is a prime number and parameter g usually called a generator is an integer less than p A number that determines the public parameters used by the Diffie Hellman key exchange To successfully establish a shared secret key the same DH group must be used by both parties Differentiated Services an IP based QoS mechanism The digital equivalent of an ID card used in conjunction with a public key encryption system Digital certificates are issued by a trusted third party known as a Certificate Authority CA such as VeriSign www verisign com The CA verifies that a public key belongs to a specific company or individual the Subject and the validation process it goes through to determine if the subject is who it claims to be depends on the level of certification and the CA itself 1of5 Issue 7 November 2009 177 Glossary of Terms Digital Signature DNS Gatekeeper H 323 HTTP HTTPS IETF IKE IPsec ISAKMP LAN LLDP MAC A digital
51. registered via USB Login are the contacts available on the USB device properly formatted as a 9xxxContacts txt file using the Avaya USB tool or another method USB Pictures As of Software Release 3 0 one or more pictures from a USB flash drive device can be used as screen savers The USB device may contain any number of jpg or jpeg files that can be used in place of a default or custom screen saver s If multiple files are provided the telephone will present each picture in order based on the order the pictures were saved changing to the next image after the number of seconds specified by the timer parameter which has a default of 5 seconds These pictures also be viewed directly by using the My Pictures option on the Avaya A Menu or on the 9670G Home screen Users and administrators can use the Avaya one X Deskphone USB Companion to format digital pictures that will be used as screensavers This pc based tool is available on the Avaya support Web site If you want to set up digital picture files manually without using the Avaya one X Deskphone USB Companion follow these instructions 1 Create a Pictures directory on the USB device 2 Add one or more images with an extension of jpeg or jpg and with a valid JPEG format to the pictures directory The images should not exceed the pixel sizes below for the respective telephone model Color phones such as the 9620C 9640 and 9650G display a better image quality tha
52. remapped to allow multiple devices to share the same IP address without port number conflicts Off PBX Station Hypertext Preprocessor software used to assist in the format and display of Web pages Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Use IKE to create a new SA with a new SPI Rivest Shamir Adleman a highly secure asymmetric cryptography method developed by RSA Security Inc that uses a public private key pair The private key is kept secret by the owner and the public key is published usually in a digital certificate Data is encrypted using the recipient s public key which can only be decrypted by the recipient s private key RSA is very computation intensive thus it is often used to encrypt a symmetric session key that is then used by a less computationally intensive algorithm to encrypt protocol data during a session RSA can also be used for authentication by creating a digital signature for which the sender s private key is used for encryption and the sender s public key is used for decryption Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol Provides end to e
53. s m nal to us 2 nel 5 e 7 taj ataa 81 22 BF Incoming Call Trace n Brazil Collect Call Blezking n Block Tranwfar Display n Block Enhaecad Canferenca TransFer Displays n Remote Logout of agent n Ttatien Lock COR T Butssing Trunk imcennect Time mimsbwa Bleck Enhanced Call Pickup Alerting y Stabisn Bubtan Diaplag af DUI IE Data n Administering Stations This section refers to Communication Manager CM administration on the Switch Administration Terminal SAT or by Avaya Site Administration Administer the following items on the Station form sample screens of which are provided in Figure 6 through Figure 9 Avaya recommends setting the features covered in this section because they optimize the user interface Release 1 5 supports the functionality introduced on Avaya Communication Manager Release 4 0 that allows call server administration of the GROUP parameter on a station by station basis As covered in The GROUP System Value on page 83 the GROUP Identifier can be used in conjunction with the 46xxsettings file to allow administration to apply to specific groups of telephones Before Release 1 5 the Group Identifier had to be administered locally on each applicable telephone As of Release 1 5 the Group Identifier can be administered centrally and downloaded to each applicable telephone The GROUP ID parameter is administered on page 3 of the Change Station Form Once downloaded the Group Identifier
54. smart enbloc dialing allows the call server to supplement the number the telephone dials based on the call server s knowledge of the entire dialing plan With the server supporting log digit dialing analysis the telephone does not attempt to enhance a number as described for enhanced local dialing and the call server assumes responsibility for analysis and action Smart enbloc provides a more accurate dialing method because the telephone signals to the call server that log dialing digit analysis is requested for all calls originated by the Redial buffer s the local Call Logs and all web based dialing Enhanced Local Dialing For servers running a CM release earlier than 4 0 the 9600 Series IP Telephones evaluate a stored telephone number other than those in the Contacts list based on parameters administered in the settings file The telephone can then automatically prepend the correct digits saving the user time and effort This is Enhanced Local Dialing The key to the success of this feature is accurate administration of several important values described in Table 11 and summarized below The system values relevant to the Enhanced Dialing Feature are e ENHDIALSTAT Enhanced dialing status If set to 1 the default the enhanced local dialing feature is turned on If set to O enhanced local dialing is off However when in effect Log Digit Smart Enbloc Dialing takes precedence regardless of the ENHDIALSTAT setting
55. the Phone Settings screen is essentially the current Options and Settings menu with the addition of Network Information as shown in Figure 3 T If WML applications are installed and the system parameter WMLHOME is set in the settings file the Avaya A Menu is identical to the pre Release 1 2 A Menu as shown in Figure 4 If WML applications are not installed the A Menu is essentially the same as the current Options amp Settings menu with the addition of Network Information Log Off and About Avaya one X Figure 5 provides an illustration There are alternatives for how the sub applications are presented depending on whether you have administered WML applications or not as follows e Set the system parameter AMADMIN to the URL of the AvayaMenuAdmin txt in the 46xxsettings file when you have multiple WML applications you want to display on the Avaya A Menu For more information see Main Avaya Menu with WML Applications Administered and Avaya Menu Administration With WML Applications in this chapter e Set the system parameter WMLHOME in the settings file for all but the 9610 when you want Browser to show instead of individual applications For more information see Main Avaya Menu with Browser Only Administered e Take no action to administer WML applications For more information see Main Menu No WML Applications Administered e The Browser application is listed if and only if it is properly administered
56. the digit dialed to access public network long distance trunks If the number to be dialed is longer than the extension number length and equal in length to PHNLD the telephone presumes it is a national number and should be preceded by the long distance access code For example in the United States a 10 digit number includes the area code and must be preceded by a 1 e PHNLDLENGTH the maximum length in digits of the national telephone number for the country in which the call server is located If the number to be dialed is longer than the extension number and is not equal to PHNLD the number is presumed to be a subset of the national number and the long distance access code is not used e PHNOL the character s dialed to access public network local trunks on the call server If the number to be dialed is not an extension number the telephone presumes it is an outside number which needs to be preceded by the code to access an outside line commonly a 9 Note As with any parameters in Table 11 the default values are used unless you explicitly administer different values Thus if you do not administer a given parameter or if you comment a given parameter out in the 46xxsettings file the default value for that parameter is used A Important In all cases the values you administer are the values applicable to the location of the call server This means the site of the one Enterprise media server that handles multi national locat
57. to messages sent to closed ports so as not to reveal information to potential hackers The default is 1 sends Destination Unreachable messages for closed ports used by traceroute ICMPRED Controls whether ICMP Redirect messages are processed The default is O redirect messages are not processed L2Q 802 1Q tagging mode The default is O automatic L2QVLAN VLAN ID of the voice VLAN The default is 0 LOGLOCAL Controls the severity level of events logged in the SNMP MIB The default is 7 MCIPADD CM server s IP Address es or DNS name s If there are too many addresses or names to include all of them in the DHCP site specific option include at least one from each major system Then set MCIPADD again in the 46xxsettings txt file with the complete list of addresses Providing a subset of the addresses via DHCP improves reliability if the file server is not available due to server or network problems PHY1STAT Controls the Ethernet line interface speed The default is 1 auto negotiate PHY2STAT Controls the secondary Ethernet interface speed The default is 1 auto negotiate PROCPSWD Security string used to access local procedures The default is 27238 CRAFT PROCSTAT Controls whether local Craft procedures are allowed The default is 0 access to all administrative options is allowed SNMPADD Allowable source IP Address es for SNMP queries The default is Null SNMPSTRING SNMP community name string The default is Null
58. to the URI where the 9610 backup restore file 9610data txt resides Then specify objects for the Main Menu via the 961 Odata txt backup file Note The 9610 will not display a Main Menu unless you set BRURI to point to the 9610data txt file and specify Main Menu objects Each administered object up to the maximum of 10 must have valid non null data in each of the three parameters as indicated e MMLBL xx the label displayed to the user for this object up to 16 characters e MMTYPExx one of four choices 01 URI 02 telephone number 03 local Contacts application 04 local Directory application e MMDATAxx the data used depends on the value of MMTYPExx a URI if MMTYPE is 01 adialable string if MMTYPE is 02 the English word Contacts if MMTYPE is 03 and the English word Directory if MMTYPE is 04 Note If administered as a URI MMDATAxx is up to 255 ASCII characters in length In these parameters xx is a two digit integer from 01 to 10 inclusive including a leading zero if applicable If MMTYPE is 01 or 02 xx must be the same for each of the three parameters for a Main Menu entry to be displayed and associated with the administered data If MMTYPE is 03 or 04 xx must be the same as a corresponding MMLBL item for a Main Menu entry to be displayed but no MMDATA need be assigned Any MMDATA assigned to that xx entry is ignored If a given administered object has null or invalid data in a
59. understand a VLAN ID of zero and require frames tagged with a non zero VLAN ID If you do not want the default VLAN to be used for voice traffic e Ensure that the switch configuration lets frames tagged by the 9600 Series IP Telephone through without overwriting or removing them e Set the system value L2QVLAN to the VLAN ID appropriate for your voice LAN Another system value you can administer is VLANTEST VLANTEST defines the number of seconds the 9600 IP Series Telephone waits for a DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds Using VLANTEST ensures that the telephone returns to the default VLAN if an invalid VLAN ID is administered or if the phone moves to a port where the L2QVLAN value is invalid The default value is long allowing for the scenario that a major power interruption is causing the phones to restart Always allow time for network routers the DHCP servers etc to be returned to service If the telephone restarts for any reason and the VLANTEST time limit expires the telephone assumes the administered VLAN ID is invalid The telephone then initiates registration with the default VLAN ID Setting VLANTEST to 0 has the special meaning of telling the phone to use a non zero VLAN indefinitely to attempt DHCP In other words the telephone does not return to the default VLAN Note If the telephone returns to the default VLAN but must be put back on the L2QVLAN VLAN ID you must R
60. when the IP telephone reboots e A DHCP server be available at remote sites if WAN failures isolate IP telephones from the central site DHCP server s The file server provides the 9600 Series IP Telephone with a script file and if appropriate new or updated application software See Step 3 Telephone and File Server on page 21 under Telephone Initialization Process In addition you can edit an associated settings file to customize telephone parameters for your specific environment For more information see Chapter 7 Administering Telephone Options DHCP Server Administration This document concentrates on the simplest case of the single LAN segment Information provided here can be used for more complex LAN configurations CAUTION Before you start understand your current network configuration An improper installation will cause network failures or reduce the reliability and performance of your network Configuring DHCP for 9600 Series IP Telephones To administer DHCP option 242 make a copy of an existing option 176 for your 46xx IP Telephones You can then either e leave any parameters the 9600 Series IP Telephones do not support for setting via DHCP in option 242 to be ignored or e delete unused or unsupported 9600 IP Series Telephone parameters to shorten the DHCP message length Only the following parameters can be set in the DHCP site specific option for 96xx telephones although most of them can be set
61. you make any changes When the configuration file contains no setting changes the telephone does not go back to the upgrade script file Avaya recommends that you do not alter the upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings file to customize your settings instead However you can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file For more information on customizing your settings file see Contents of the Settings File Issue 7 November 2009 81 Telephone Software and Application Files Contents of the Settings File After checking the application software the 9600 Series IP Telephone looks for a 46xxsettings file This optional file is where you identify non default option settings application specific parameters and so on You can download a template for this file ffom the Avaya support Web site An example of what the file might look like follows Note The following is intended only as a simple example Your settings will vary from the settings shown This sample assumes specification of a DNS Server turning off enhanced local dialing and a Web Browser DNSSRVR dnsexample yourco com ENDIALSTAT 0 WMLHOME http yourco com home wml WMLPORT 8000 WMLPROXY 11 11 11 11 See Chapter 7 Administering Telephone Options fo
62. 0 9640G IP Telephones Enhanced Phone Screen Display 51 SEEM 9640 9640G and 9650 Button Module 9650 IP Telephone Special Considerations 52 9670 Home Screen WML Application Display 153 9670G Home Screen WML Application Icons Labels 153 A About This Guide sss 9 Ad Hoc Conferences a n 51 Administering Applications and Options 137 167 Administering Avaya Communication Manager 37 Administering Features 47 Administering Telephone Options 85 Administration Alternatives and Options for 9600 Series IP Telephones ss 16 Administration Forms ls 185 Administration Forms Samples 185 Administration Overview and Requirements 15 Administration for Avaya Communication Manager 37 Administration for Telephones on call server 44 Administrative Checklist 18 Administrative Options Local 111 Index Administrative Process The 18 All sihng 3 3 aoo ae Gk e Sas Ge et ete 37 Aliasing 9600 Series IP Telephones 47 Alternatives Administration 16 ANSI IEEE Documents css 183 Apache Web Servers Configuring for Backup Restore 77 Apache Web Servers configuring for Backup Restore 77 Application File and Upgrade Script Choosing 80 Application Files and Telephone Software 9 Application
63. 0 Series IP Telephones for maximum user experience Administrable Station Features Feature Administration Enhanced Conference Administer Conf dsp conference display on the station form as Features a feature button Doing so turns on enhanced conference Far End Mute Send All Calls SAC features and gives users advanced conference features Administer fe mute far end mute When this is enabled the phone shows a Silence softkey on the Conference details screen This feature works only for trunk calls On the Station form administer SAC send calls as a feature button On the Station form to the right of where send all calls is administered leave the extension box empty This feature requires a coverage path to be administered on the station form 1 of 2 Issue 7 November 2009 47 Communication Manager Administration Administrable Station Features continued Feature Administration Coverage Path For normal operation you must set up a coverage path for each telephone Administer the Station form to point to the appropriate system coverage path for example coverage path 1 Auto select any idle Set Auto select any idle appearance to N no to optimize appearance answering calls Restrict Last Call Set Restrict Last Call Appearance to Y yes Appearance Conference Transfer on Set Conference Transfer on Primary Appearance to Y yes to Primary Appearance ensure that conference transfer of a bridged appe
64. 0 on the Off PBX Telephones Station Mapping form This feature requires trunking to work properly Use the following command to make the change Change Off pbx Telephone Mapping Wideband Audio To enable Wideband Audio use the Change IP codec command on CM Ensure that G 722 64K is first on the list of codecs Note that wide band audio works only for direct IP calls between two 96xx endpoints either with both registered to the same server or registered to different servers when connected by IP trunks Calls between two 96xx phones connected by an IP trunk do not currently support wide band audio when the call is shuffled such that the media travels directly between the two 96xx IP telephones Calls involving three or more parties even if they are all 96xx IP telephones will not use wide band Calls between two 96xx IP telephones where audio is terminated at a port network gateway PN GW media resource will not use wideband Ensure that G 722 is added to all codec sets that can possibly be used between all regions on the IP Network Regions form where 96xx IP telephones exist Technically G722 does not need to be first What is needed however is that all the non media processor supported codecs G722 SIREN etc be placed before the media processor supported codecs G711 G729 G726 G723 2 of 2 Issue 7 November 2009 45 Communication Manager Administration Figure 1 Sample Class of Restriction COR Form orjspa s
65. 1 AND the telephone is Tagged frames received on the Ethernet line interface On Enabled tagging frames with a will only be forwarded to the secondary Ethernet VLAN ID not equal to PHY2VLAN AND the PHY2VLAN value is not zero interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the telephone if the VLAN ID equals the VLAN ID used by the telephone Untagged frames will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic Tagged frames with a VLAN ID of zero priority tagged frames will either be forwarded to the secondary Ethernet interface or the telephone as determined by the forwarding logic of the Ethernet switch preferred or dropped 2 of 2 DNS Addressing The 9600 IP Telephones support DNS addresses and dotted decimal addresses The telephone attempts to resolve a non ASCll encoded dotted decimal IP Address by checking the contents of DHCP Option 6 See DHCP Generic Setup on page 58 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The text string for the DOMAIN system parameter Option 15 Table 11 is appended to the address es in Option 6 before the telephone attempts DNS address resolution If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous
66. 1108 Phone must scroll to screen must CAs BAson screen all see more than 3 scroll to see Phone buttons also more than 6 Screen appear on must scroll the Quick to see more Touch panel than 3 if enabled and not on the display screen If Quick Touch panel is disabled 6 CAs display switch to Features and scroll to see up to 12 feature buttons 12 to 19 N A Scroll to see Aux buttons Scroll to see CAS BAs 9 to 16 CAS BAs features on features on Feature List Feature List 20 to 24 N A Features on Features on Features on Feature List Feature List Feature List 25 to 48 N A 1st SBM24 1st SBM24 1st SBM24 49 to 72 N A 2nd SBM24 2nd SBM24 2nd SBM24 73 to 96 N A ard SBM24 3rd SBM24 3rd SBM24 2of2 For additional information about administering the call server for 9600 Series IP Telephones see the following Avaya documents available on the Avaya Support Web site e Administrator Guide for Avaya Communication Manager Document Number 03 300509 e Feature Description and Implementation for Avaya Communication Manager Document Number 555 245 770 50 9600 Series IP Telephones Administrator Guide Release 3 1 Feature Buttons and Call Appearances Enhanced Phone Screen Display for 9630 9630G and 9640 9640G IP Telephones For the 9630 9630G 9640 9640G telephones if the system parameter FBONCASCREEN has value 1 the telephone determines the total number of call appearances primary or bridged that have been administered for the t
67. 14 94 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Options for the 9600 Series IP Telephones Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PHY2PRIO PHY2STAT PHY2VLAN PROCPSWD PROCSTAT PUSHCAP PUSHPORT QKLOGINSTAT 0 27238 2222 80 Layer 2 priority value for frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Values are from 0 7 and correspond to the drop down menu selection Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Value is 1 4 ASCII numeric digits from 0 to 4094 Null is not a valid value nor can the value contain spaces If this value is set by LLDP using the Port VLAN ID TLV value it will not change regardless of settings from other sources For more information see Parameter Data Precedence Text string containing the local dialpad procedure password Null or 1 7 ASCII digits If set password must be entered immediately
68. 2 Restore Backup ls 127 Restrict Last Call Appearance administration 48 Retrieval Procedures for 9610 133 RSVPandRTCP 0 4 39 RTCPandRSVP 04 39 S Sample Administration Forms 185 Screen Saver Administering 126 Scripts and Application Files for 9600 Series IP Telephones s s ee a a a a G 80 SOCUIILy se ai ea a an et Ae td a etii d deum es 33 Send All Calls SAC administration 47 Server Administration 55 Server Administration DHCP 56 Server Administration Other Considerations 41 Server Requirements sls 24 SetingsFile c 81 Settings File Contents s 82 Shuffling Administration 53 Smart Enbloc Dialing 115 SNMP som a a ore a a E E ae a a on 26 Softkeys Administering Features on 117 Softwares soe s boi EK a le AE e 4 xs 80 Software Checklist 2 a a a 55 Software Telephone aoao oaoa a a a 80 SRTP ka sorog as ae x A E fe Be Ji Station Form Basic Telephone Information 185 Feature Options lr 186 IP Phone Group ID Bridged Calls amp Enhanced Call Forwarding c 187 Site Data Abbreviated Dialing amp Button Assignments ooo les 188 Station Form Basic Telephone Information 185 Station Form Feature Options 186 Station Form Admini
69. 2 The GROUP system variable can only be set either at each individual telephone or when a telephone with Software Release 1 5 or greater is registered to an Avaya Communication Manager CM server with CM Release 4 0 or greater In the former case the GROUP Craft local administrative procedure must be invoked as specified in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide In the latter case GROUP is administrable on a phone by phone basis on the CM Station Form 3 Once the GROUP assignments are in place edit the configuration file to allow each telephone of the appropriate group to download its proper settings Here is an example of the configuration file for the Call Center agent IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify settings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups Issue 7 November 2009 83 Telephone Software and Application Files 84 9600 Series IP Telephones Administrator Guide Release 3 1 Chapter 7 Administering Telephone Options Administering Options for the 9600 Series IP Telephones This chapter explains how to change parameters by means of the DHCP or HTTP servers In all cases you are setting a system parameter in the telephone to a desired value Table 11 lists e the parameter names e
70. 2 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which it is connected Some switches may authenticate only a single device per switch port This is known as single supplicant or port based operation These switches typically send multicast 802 1X packets to authenticating devices These switches support the following three scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1XSTAT 2 the telephone can support authentication from the switch e Telephone with attached PC Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1X 2 and DOT1XSTAT 2 the telephone can support authentication from the switch The attached PC in this scenario gains access to the network without being authenticated e Telephone with attached PC PC Only Authenticates When the IP telephone is configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 and DOT1XSTAT 0 an attached PC running 802 1X supplicant software can be authenticated by the data switch The telephone in this scenario gains access to the network without being authenticated Some switches support authentication of multiple devices connected through a single switch port This is known as multi supplicant or MAC based operation These switches typically send unicast 802 1X packets to authenticating devices These switches suppo
71. 28 Essp liue Interval set 5 Kaeg liue Count 5 eo iroi in rins 77013 SOG ik boti dunge sur 22012 DILDO DID Lironi ange rr 12017 Piki MEM 2 Issue 7 November 2009 193 Sample Administration Forms Figure 15 IP Options System Parameters Form DINE EE BE M ULLNCT PLI doi Ania g HT REIR 1 4 LC abc 1 78 4 E IES VAL LUCR ded E qm E 194 9600 Series IP Telephones Administrator Guide Release 3 1 Index Numerical BOZAX ss sms cs mam a e e mos 104 9600 Series IP Telephones Administering Options for 85 Administration Alternatives and Options 16 Customizable System Parameters 86 Customizing Applications and Options 137 General saia de Geox tee Ped ee 1 Initialization Process 20 Network Audio Quality Display 28 Scripts and Application Files 80 9610CraftProcedures css 173 9610 File Retrieval General Processing 134 9610 IP Telephone lcs 48 9610 IP Telephone Special Administration for 145 9610 IP Telephone Troubleshooting 178 9610 Key Administration Concepts 168 9610 Restore File 132 9610 Retrieval Procedures a 139 9620 IP Telephone s o sa a a wo w les 49 9620 9630 9630G 9640 9640G and 9650 Timer Operation E a a ee ae e e ia ee in 160 9630 9640 and 9650 IP Telephones 49 9630 9630G and 964
72. 5 total ASCII characters with IP Addresses separated by commas with no intervening spaces Depending on the specific DHCP application only 127 characters might be supported When specifying IP Addresses for the file server or media server use either dotted decimal format xxx xxx xxx xxx or DNS names If you use DNS the system value DOMAIN is appended to the IP Addresses you specify If DOMAIN is null the DNS names must be fully qualified in accordance with IETF RFCs 1034 and 1035 For more information about DNS see DHCP Generic Setup on page 58 and DNS Addressing on page 103 Table 3 Required Network Information Before Installation Per DHCP Server 1 Gateway router IP Address es 2 HTTP server IP Address es 3 Subnetwork mask 4 Avaya Server Gatekeeper IP Address es Avaya Media Server Gatekeeper port Although this can be a value between 0 and 65535 the default value is 1719 Do not change the default value unless that value conflicts with an existing port assignment q 6 HTTP HTTPS server file path 7 Telephone IP Address range From To 8 DNS server address es If applicable 9 HTTPS server address es If applicable Issue 7 November 2009 25 Network Requirements The file server file path is the root directory used for all transfers by the server All files are uploaded to or downloaded from this default directory In configurations where the upgrade script and application files a
73. AVAYA Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide Release 3 1 16 300698 Issue 7 November 2009 O 2009 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and
74. Administering Telephone Options CAUTION If you administer PROCPSWD as part of DHCP HTTP administration the value is stored and transmitted unencrypted Therefore do not consider PROCPSWD as a high security technique to inhibit a sophisticated user from obtaining access to local procedures unless you administer it using page 3 of the system parameters IP options form as of Avaya Communication Manager Release 4 0 Administering this password limits access to all local procedures including VIEW VIEW is a read only Craft option that allows review of the current telephone settings Note All system parameters related to Virtual Private Network VPN setup and maintenance are described in the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 Table 11 9600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Description and Value Range AGCHAND AGCHEAD AGCSPKR AMADMIN APPNAME APPSTAT Null Null Automatic Gain Control status for handset O disabled 1 enabled Automatic Gain Control status for headset O disabled 1 enabled Automatic Gain Control status for Speaker O disabled 1 enabled WML Application URI The URI used to obtain the AvayaMenuAdmin txt file for WML applications under the A AVAYA Menu Specify the HTTP server and directory path to the administration file Do not specify the administration file name For more informati
75. Administration For more information about hardware requirements in general see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Issue 7 November 2009 23 Network Requirements Server Requirements Three server types can be configured for the 9600 Series IP Telephones e DHCP e HTTP or HTTPS e Web optional While the servers listed provide different functions that relate to the 9600 Series IP Telephones they are not necessarily different boxes For example DHCP provides file management whereas HTTP provides application management yet both functions can co exist on one hardware unit Any standards based server is recommended For parameters related to Avaya Server information see Chapter 4 Communication Manager Administration and the administration documentation for your call server For parameters related to DHCP and file servers see Chapter 5 Server Administration AX CAUTION The telephones obtain important information from the script files on the file server and depend on the application file for software upgrades If the file server is unavailable when the telephones reset the telephones operate based on their default administration and continue on to register with the call server Some features might not be available To restore them you need to reset the telephone s when the file server is available DHCP Server Avaya recommends that a DHCP server and applica
76. Auto Callback Auto name or ext Auto In Auto Wakeup Autodial Auxiliary Work Button Ring Button View 67 68 65 226 128 77 134 46 150 91 225 162 146 90 214 89 88 301 70 33 69 92 27 227 52 258 151 1 of 7 120 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Features on Softkeys Table 15 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number busy ind call disp call fwd call park call pkup callr info call timer cancel cas backup cdr1 alrm cdr2 alrm cfwd bsyda cfwd enh check in check out class rstr clk overid conf dsp con stat consult cov cback cov msg rt cpn blk cpn unblk crss alert cw ringoff date time deact tr g delete msg Busy Make Call Call Forwarding Call Park Call Pickup Caller Info Ctime Cancel CAS Backup CDR 1 Failure CDR 2 Failure Call Forwarding bsyda ext Call Forwarding Enhanced Check In Check Out COR Clocked Override Conference Display Console Status Consult Coverage Callback Cover Msg Retrieve CPN Block CPN Unblock Crisis Alert CW Aud Off Date Time Cont Deact Delete Message 39 16 74 45 34 141 243 51 76 106 117 84 304 29 28 59 112 325 185 42 17 12 164 165 247 62 23 47 14 2of7 Issue 7 November 2009 121 Administering Telephone Options Table 15 CM Feature Numbers for Assigning Softkeys continued Feature N
77. Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http Avww avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT
78. Avaya recommends once assigned an IP Address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected As Table 11 9600 Series IP Telephone Customizable System Parameters indicates the system parameter DHCPSTD allows an administrator to specify that the telephone will either a Comply with the DHCP standard by setting DHCPSTD to 1 or b Continue to use its IP Address after the DHCP lease expires by setting DHCPSTD to 0 The latter case is the default If the default is invoked after the DHCP lease expires the telephone sends an ARP Request for its own IP Address every five seconds The request continues either forever or until the telephone receives an ARP Reply After receiving an ARP Reply the telephone displays an error message sets its IP Address to 0 0 0 0 and attempts to contact the DHCP server again Option 52 Overload Option if desired If this option is received in a message the telephone interprets the sname and file Issue 7 November 2009 59 Server Administration fields in accordance with IETF RFC 2132 Section 9 3 listed in Appendix B Related Documentation Option 53 DHCP message type Value is 1 DHCPDISCOVER or 3 DHCPREQUEST Option 55 Parameter Request List Acceptable values are 1 subnet mask 3 router IP Address es 6 domain name server IP Address es 15 domain name NVSSON site specific option
79. DP User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Communication Manager by an IP telephone with no extension Allows limited outgoing calling Uniform Resource Identifier and Uniform Resource Locator Names for the strings used to reference resources on the Internet for example HTTP URI is the newer term Virtual LAN 4 of 5 180 9600 Series IP Telephones Administrator Guide Release 3 1 VolP Voice over IP a class of technology for sending audio data and signaling over LANs VPN Virtual Private Network a private network constructed across a public network such as the Internet A VPN can be made secure even though it is using existing Internet connections to carry data communication Security measures involve encrypting data before sending it across the Internet and decrypting the data at the other end An additional level of security can be added by encrypting the originating and receiving network address WML Wireless Markup Language used by the 9600 Series IP Telephone Web Browser to communicate with WML servers 5of5 Issue 7 November 2009 181 Glossary of Terms 182 9600 Series IP Telephones Administrator Guide Release 3 1 Appendix B Related Documentation IETF Documents IETF documents provide standards relevant to IP Telephony and are available for free from the IETF Web site http www ietf org ric html ITU Documents Access the
80. EEE ANSI Documents 2 2 183 IIS Web Servers configuring for Backup Restore 70 Initialization Process for 9600 Series IP Telephones 20 Installation Network Information Required before installing a oue esc ee de Det se je a 25 Interface administering the dr Inter Network Region Connection Management Form 192 IP Address Lists and Station Number Portability 29 IP Address Mapping Form 190 IP Addresses administering 16 IPCodecSetForm 191 IP Interface and Addresses for call servers 39 IP Options System Parameters Form 194 ISO IEC ANSIIEEE Documents 183 ITU Documents a 183 L Language Selection 112 Link Layer Discovery Protocol LLDP 106 LLDP Data Units Transmitted 107 Local Administrative Options Tit Log Digit Smart Enbloc Dialing 115 M Main Menu No WML Applications 150 Main Menu MM Administration for the 9610 170 Main Menu without WML Applications 150 196 9600 Series IP Telephones Administrator Guide Release 3 1 N NAT sao Oe ee ee ee en o BORN Do und 40 Network Assessment ee 23 Network Audio Quality Display 28 Network Considerations Other 26 Network Information Required 25 Network Region Form sn 193 Network Requirements
81. EP will remain in progress until the request for a certificate is granted or rejected or until a response is received indicating that the request is pending for manual approval Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as a base settings for all user options and related applications except as noted in b or c b setting for view oriented applications for example the Network Information application as applicable C setting for Logout application if applicable The binary 0 does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options and related applications OPSTAT override flag If set to O OPSTAT is not affected If set to 1 OPSTAT is unaffected with the exception that any changes to customized labels in the backup file are uploaded and used as if OPSTAT permitted this action VPN and non VPN HTTP file server IP addresses used to initialize HTTPSRVR the next time the phone starts up O to 255 ASCII characters zero or more IP
82. File Formatfor 162 USB Devices requirements for 162 USB Pictures llle 164 V VLAN Considerations 100 VLAN Default Value rss 101 VLAN Detection llle ln 100 VLAN Separation lll 102 VLAN Separation Rules 102 VLAN Tagging lens 100 Voice Mail Integration 41 Voice Initiated Dialing Administering 113 W Web Server lt co caos oadd auia es 25 Whats New a aoaaa a 10 Wide Band Codecs 54 Wideband Audio administration 45 WML Application Display on 9670G Home screen 153 198 9600 Series IP Telephones Administrator Guide Release 3 1
83. Files and Scripts for 9600 Series IP Telephones ee ee aaa aaa 80 Application Icons Labels for 9670G Home Screen 153 Application Status Flag APPSTAT 144 Application Status Flags and Their Meaning 144 Applications and Options Administering 137 167 Applications Customizing 137 Application specific parameters administering 17 APPSITAT x4 acturus RU A RO a dE 144 Assessment of Network 23 Auto Hold administration 45 Auto select any idle appearance administration 48 Avaya A Menu Administration 146 Avaya Menu Administration 152 Avaya Menu Administration File Template 158 Avaya Menu with WML Applications 148 B Back p su o oem om IR me E gom mE 129 Backup File Format forthe 9610 169 Backup File Formats 129 Backup Options and Non Password Parameters Saved rut aerial haa peo RR de Ge DUE ay et Cl q 2 130 Backup Restore eee 127 Backup Restore HTTP HTTPS Configuration 70 Backup Restore Configuring IIS Web Servers 70 Button Module s SBM24 si C Call Appearances and Feature Buttons 48 Call Server Switch Administration 38 Call Server Requirements a Call Transfer Considerations 42 Calltype Digit Analysis 115 Checklist Administrative
84. HNIC to get an international trunk The telephone then dials normally with the call server routing the call appropriately Enhanced Local Dialing Requirements The enhanced local dialing feature is invoked when all the following conditions are met e A user invokes the Redial application the Missed or Answered Call Log or any Browser based click to dial link to identify a telephone number to dial and e The Phone application determines a call appearance is available for an outgoing call and e he current value of ENHDIALSTAT is 1 On and e The call server has not indicated it supports smart enbloc dialing call type digit analysis available with Communication Manager Release 4 0 and later The Phone application takes the incoming character string applies an algorithm and determines the string of digits to be sent to automated call processing ACP for dialing At this point the Phone application goes off hook and sends the digits to ACP Note The Enhanced Local Dialing algorithm requires that telephone numbers be presented in a standard format The standard format depends on how you administer the parameters indicated in Table 11 also described in Enhanced Local Dialing The algorithm also assumes that international telephone numbers are identified as such in for example WML Web sites This is indicated by preceding that type of number with a plus sign and a space or some non digit character following the country code A
85. ITU Web site for more information about ITU guidelines and documents available for a fee from the ITU Web site http www itu int ISO IEC ANSI IEEE Documents Access the ISO IEC standards Web site for more information about IP Telephony standards guidelines and published documents http www iec ch Issue 7 November 2009 183 Related Documentation 184 9600 Series IP Telephones Administrator Guide Release 3 1 Appendix C Sample Administration Forms Use the sample screens that follow as guidelines for telephone setup Figure 6 Station Form Basic Telephone Information El CER ALT 2 74 Issue 7 November 2009 185 Sample Administration Forms Figure 7 Station Form Feature Options iui agia alisa n Per Skskimm CFM Lead DalL sg Humbert PjmwdiBLas Wasaga B dtirgT n kispiamg cibeat Bes rerr set n kelmi Laub Feri Rppr rdermT n Multimedia Larap Frases n Emergency Cabin sa ma laral direct iF LF audio i L temer ma LETRA 2 244 ain aber EuL VT Re be ee Of Po Jap air PELE Ea 24 8 bem mam LEE 186 9600 Series IP Telephones Administrator Guide Release 3 1 Figure 8 Station Form IP Phone Group ID Bridged Calls and Enhanced Call Forwarding Cm iTrass mm Primarg ppraramrp u arisgec Mppeuseasce Eriginatias Nectrictlas amp Call mpr rsmre Bimlag Formato dinp Baram del alt br Phase Eras FR cr CAD Pee Pa Vurwariwd exiinatins wacsssiriesab far eternal Canis Ter E
86. Issue 3 Issue 4 Issue 5 Issue 6 Issue 6 Issue 7 This document was issued for the first time in July 2006 to support the first release of 9600 Series IP Telephones This version of the document revised and issued in September 2006 supports 9600 Series IP Telephone Software Release 1 1 This version of the document was revised in January 2007 to support 9600 Series IP Telephone Software Release 1 2 This version of the document was revised and issued in May 2007 to support Software Release 1 5 This version of the document was revised and issued in May 2008 to support 9600 Series IP Telephone Software Release 2 0 This version of the document was revised and issued in February 2009 to support 9600 Series IP Telephone Software Release 3 0 and the addition of three new telephone models 9620L 9620C and 9650C What s New in This Release describes Release 3 0 in more detail This version of the document was revised and issued in May 2009 to support the addition of the 9670G telephone model running on 9600 Series IP Telephone Software Release 2 0 this 9670 specific issue was concurrent with Issue 6 for Software Release 3 0 This is the current version of this document revised and issued in November 2009 to support 9600 Series IP Telephone Software Release 3 1 In addition to software enhancements this version incorporates the 9670G IP Telephone s administration requirements and information previously issued separ
87. NTEST values with the ADDR Local Administrative Option Note All Craft local procedures are on a phone by phone basis Administration using Communication Manager DHCP and HTTP applies to the telephone system itself or to a range of telephones NAT Network Address Translation NAT usage can lead to problems that affect the consistency of addressing throughout your network All H 323 IP Telephones support NAT interworking Support for NAT does not imply support for Network Address Port Translation NAPT The telephones do not support communication to the PBX through any NAPT device NAT requires specific administration on the media server A direct Avaya IP Telephone to Avaya IP Telephone call with NAT requires Avaya Communication Manager Release 3 0 or greater software For more information see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 on the Avaya support Web site 40 9600 Series IP Telephones Administrator Guide Release 3 1 Voice Mail Integration DIFFSERV The DiffServ values change to the values administered on the call server as soon as the telephone registers For more information see Chapter 4 Network Quality Administration in Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 Unless there is a specific need in your enterprise LAN Avaya recommends that you do not change the default values Voice Mail In
88. PExx One of six choices 01 URI 02 the local Phone Settings sub application 03 local Log Off sub application 04 the About Avaya one X screen 05 Guest Login application 062My Pictures application The 9670G ignores all AMTYPE values except 1 il If the AMTYPE for an associated administered object is 01 an additional three parameters must have valid non null data for the object to be properly administered e AMLBLxx The label displayed to the user for this object up to 16 UTF 16 characters shown left justified unless spaces precede the label value to center the label e AMDATAxx A URI of up to 255 ASCII characters without spaces e AMICONxx For the 9670G only any number N from 1 to 25 The 9670G will use the Nth icon presented in Table 20 9670G Home Screen WML Application Icons Labels on the Home screen in association with the administered WML application The labels shown in Table 20 are merely suggestions the 9670G uses the label you specify in the AMLBLxx parameter The xx in these three parameters is a two digit integer from 01 to 12 inclusive including a leading zero if applicable If AMTYPExx is 01 xx must be the same for each of the three parameters for an Avaya Menu entry to be displayed and associated with the administered data If AMTYPExx is 02 03 or 04 any AMLBLxx or AMDATAxx data is ignored if provided If a given administered object has null or invalid data in any of the required associated paramet
89. PTCLICKS OPTERRORTONE OPTGUESTLOGIN OPTHOMEIDLE OPTTEXTSIZE PERSONALRING Contact Favorites data 9670G only An entry is backed up for each Home screen favorite where nn is the index number for that favorite The backup file format for a Favorite is HOMEFAVnn Fav Number lt US gt Fav Caption lt US gt Contact Name where Fav Number is the phone number associated with the Favorite Fav Caption is the Favorite s caption text Contact Name is the Name for the associated Contact entry and US is the Unit Separator 0x001F Unicode value Upon Restore a link must be established between a Favorite and a Contact entry by matching the Contact Name against a Contact s Name and Fav Number against one of that Contact s numbers If no match is found then the Favorite cannot be restored and is discarded Display Language Call Log Active Log Bridged Calls Call Log Data Time Date Format Handset Automatic Gain Control Headset Automatic Gain Control Speaker Automatic Gain Control Audio Path Button Clicks Error Tones Guest Login Permitted Not Permitted Home Screen on idle 9670G only Text Size Personalized Ring Note for the 9670G only this value is backed up as equal to the PERSONALWAV value when PERSONALWAY is set to one of the 8 standard ring patterns When PERSONALWAV is greater than 8 meaning it is set to one of the newer ring patterns and PERSONALRING was set using a backup file value that backup value is re saved If ne
90. Series IP Telephone sets the system values to the DHCPACK message field values shown Table 9 DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field EXTIPADD The yiaddr field VPN mode only external outer IP address of the telephone in VPN mode NETMASK Option 1 if received EXTNETMASK Option 1 VPN mode only external outer subnet mask in VPN mode GIPADD Option 3 if received which might be a list of IP Addresses EXTGIPADD Option 43 VPN mode only external outer router IP address es in VPN mode TLSSRVR The siaddr field if that field is non zero HTTPSRVR The siaddr field if that field is non zero DNSSRVR Option 6 if received which might be a list of IP Addresses EXTDNSSRVR Option 46 VPN mode only eExternal outer DNS server IP address es in VPN mode DOMAIN Option 15 if received DHCP lease time Option 51 if received Issue7 November 2009 61 Server Administration The system values L2Q L2QVLAN and PHY2VLAN are not set from a name value pair if those system values were previously set by LLDP For more information see Link Layer Table 9 DHCPACK Setting of System Values continued System Value Set to DHCP lease renew time Option 58 if received DHCP lease rebind time Option 59 if received Discovery Protocol LLDP Since the site specific option is processed after the DHCP fields and standard options any
91. Software and Application Files General Download Process The 9600 Series IP Telephones download upgrade files settings files language files certificate files and software files from a file server All of the file types can be downloaded either via HTTP or HTTPS except the software files which can only be downloaded via HTTP Avaya recommends HTTPS for downloading the non software file types because it ensures the integrity of the downloaded file by preventing man in the middle attacks Further once the trusted certificates are downloaded into the telephone HTTPS ensures that the file server itself will be authenticated via a digital certificate HTTPS is not used for software file downloads because 9600 Series IP Telephone software files are already digitally signed so there is no need to incur additional processing overhead while downloading these relatively large files The HTTPS protocol applies only if the server supports Transport Layer Security TLS encryption Note The 96xxupgrade txt file binary files and settings files discussed in this chapter are identical for file servers running HTTP and HTTPS The generic term file server refers to a server running either HTTP or HTTPS When shipped from the factory 9600 Series IP Telephones might not contain the latest software When the telephone is first plugged in it will attempt to contact a file server and will download new software if the software version available on th
92. Status the uplink port on the telephone Specific TIA LLDP MED LLDP MED Media Endpoint Discovery Class III IP Capabilities Telephone 1 of 3 Issue 7 November 2009 107 Administering Telephone Options Table 13 LLDPDU Transmitted by the 9600 Series IP Telephones continued Category TLV Name Type TLV Info String Value TIA LLDP MED Extended Power Value O if the telephone is not Power Via MDI currently powered via PoE else the maximum power usage of the telephone plus all modules and adjuncts powered by the telephone in tenths of a watt TIA LLDP MED Network Policy Tagging Yes No VLAN ID for voice L2 Priority DSCP Value TIA LLDP MED Inventory Hardware MODEL Full Model Name Revision TIA LLDP MED Inventory Firmware BOOTNAME Revision TIA LLDP MED Inventory Software APPNAME Revision TIA LLDP MED Inventory Serial Telephone serial number Number TIA LLDP MED Inventory Avaya Manufacturer Name TIA LLDP MED Inventory Model MODEL with the final Dxxx characters Avaya Proprietary Avaya Proprietary Avaya Proprietary Avaya Proprietary Avaya Proprietary Name PoE Conservation Level Support Call Server IP Address IP Phone Addresses CNA Server IP Address File Server removed Provides Power Conservation abilities settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Call Server IP Address Subtype 3 Phone IP Address Phone Addre
93. Telephone Options DHCP and File Servers on page 55 and Chapter 7 Administering Telephone Options Static Addressing Installation in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide 1 of 2 16 9600 Series IP Telephones Administrator Guide Release 3 1 9600 Series IP Telephones Table 1 Administration Alternatives and Options for 9600 Series IP Telephones continued Administrative Parameter s Mechanisms For More Information See Quality of Avaya call server UDP Port Selection on page 39 and Service strongly Appendix B Related Documentation recommended DHCP DHCP and File Servers on page 55 and Chapter 7 Administering Telephone Options Configuration file DHCP and File Servers on page 55 and Chapter 7 Administering Telephone Options Interface DHCP DHCP and File Servers on page 55 and Chapter 6 Telephone Software and Application Files Configuration file DHCP and File Servers on page 55 and Chapter strongly 6 Telephone Software and Application Files recommended LLDP Link Layer Discovery Protocol LLDP on page 106 Manual administration Secondary Ethernet Hub Interface Enable at the telephone Disable in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Application DHCP DHCP and File Servers on page 55 and especially specific DHCP Server Administ
94. URED int MMLBLO1 ABOUT 9610 MMTYPE01 1 MMDATAO1z zhttp 135 8 60 18 WML about wml MMLBLO2 MyCo Today MMTYPEO2 1 MMDATAO2 http 135 8 60 18 WML index wml MMLBLO3 MyCo Directory MMTYPE03 4 MMDATA03 Directory MMLBLO4 Visitor Info MMTYPEO04 1 MMDATAQ4 http 135 8 60 18 WML visit lz wml MMLBLO5 Printer Trouble MMTYPEO5 1 MMDATAO5 http 135 8 60 18 WML printer rooms wml MMLBL06 Call Jack MMTYPEO6 2 MMDATAO 6 32099 Note that the information entered into the backup restore file is what controls the 9610 Main Menu The references within the files are to wml files which are text Web pages and an example is provided for illustration only The content of these files must be customized for specific phones sites The wml files can be placed at the root level or buried in a lower level directory if desired Modify the Backup Restore and 46xxsettings file references accordingly Issue 7 November 2009 175 Administering Specific 9600 Series IP Telephones Sample idle wml File lt xml version 1 0 gt lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3 EN http www wapforum org DTD wmll3 dtd wml card id splash title gt lt p align center gt img src img one X w150 h70 wbmp alt Avaya one X TM lt p gt lt card gt lt wml gt Sample hotel wml File lt xml version 1 0 gt lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3 EN http www wapforum org DTD wmll3 dt
95. WMLIDLETIME BAKLIGHTOFF SCREENSAVERON Every WMLIDLETIME minutes a and is non zero is non zero GET is sent for WMLIDLEURI and WMLIDLEURI the browser is displayed The Web are non null page may contain its own timer to cycle through additional Web pages For all phones except 9670G The backlight is turned off after the specified time and the screen saver is displayed based on the SCREENSAVERON value For 9670G only the backlight is set to low power mode rather than turned off and the screen saver is displayed based on the SCREENSAVERON value Note The 9610 IP Telephone uses the IDLEAPP value in the 9610data ixt file instead of WMLIDLEURI in the settings file For more information see Special Administration for the 9610 on page 145 and 9610 Backup Restore on page 132 Note The Backlight Off icon allows the end users to bypass the timers in Table 21 and turn the backlight off automatically You can administer the Backlight Off icon on a 9600 Series IP Telephone softkey as described in Administering Features on Softkeys The backlight for any adjunct button module will follow the behavior of the backlight of the telephone to which the button module is attached Issue 7 November 2009 161 Administering Applications and Options Requirements for USB Devices A USB device can be used to carry information to support the following usage profiles e Mobility Visiting User The USB memory stick carries login credenti
96. a broken flutter if pressed while the setup call appearance is still dialing Toggle swapping the hold status of call appearances can be confusing to the user Conferencing Call Considerations This section provides information about conference call behaviors to consider when administering the call server The telephone application presents a user interface based in part on the deduction of the call state But as the administrator be aware that the following server based features can interact with the user interface resulting in a call state that might need explanation e When the system parameter Abort Conference Upon Hang up is set to Yes the user must dial and press the Complete softkey for the conference to be completed If the user hangs up during conference setup before pressing Complete the conference is cancelled with the held party remaining on hard hold When the system parameter Abort Conference Upon Hang up is set to No the user can hang up immediately after dialing dial a third party then press the Complete softkey to have the conference proceed normally e When the system parameter No Dial Tone Conferencing is set to No and the Conference or Add softkey is pressed the call server automatically selects an idle call appearance for the user to dial on This action allows the next conferee to be added When the system parameter No Dial Tone Conferencing is set to Yes the user must manually select a call appearance after pressin
97. able as a standalone download If you already have such a file because you downloaded it for a previous 9600 Series or 4600 Series IP Telephone release installing the standalone file overwrites the original file Note To facilitate administration the 9600 Series and 4600 Series IP Telephones use the same 46xxsettings txt file In Table 18 parameters shown with a Mandatory status must be accurate and non null for the application to work You can change parameters with an Optional status to suit your environment If you do not change parameters the defaults are used Issue 7 November 2009 137 Administering Applications and Options Table 18 9600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Status Description and Value Range General User Parameters APPSTAT 1 Optional OPSTAT 111 Optional OPSTAT2 0 Applications status flag See The Application Status Flag APPSTAT on page 144 for a description See Table 19 for the range of values Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on
98. addresses in dotted decimal or DNS name format separated by commas without any intervening spaces As of Software Release 3 1 NVHTTPSRVR is provided for VPN mode so that a file server IP address can be preconfigured and saved in non volatile memory See the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 for VPN use 8 of 14 Issue 7 November 2009 93 Administering Telephone Options Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range NVTLSSRVR PHNCC PHNDPLENGTH PHNEMERGNUM PHNIC PHNLD PHNLDLENGTH PHNOL PHY1STAT 0 0 0 0 Null 011 10 VPN and non VPN HTTPS file server IP addresses used to initialize TLSSRVR the next time the phone starts up O to 255 ASCII characters zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces For VPN use see the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 Telephone country code The administered international country code for the location by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 3 digits from 1 to 999 Internal extension telephone number length Specifies the number of digits associated with internal extension numbers by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1
99. after accessing the Craft Access Code Entry screen either during initialization or when Mute or Contacts for the 9610 is pressed to access a craft procedure Intended to facilitate restricted access to local procedures even when command sequences are known Password is viewable not hidden Local dialpad Administrative Options status 0 all Administrative Craft Options are allowed 1 only VIEW is allowed Push capabilities Valid values are any three or four digit combination using only the digits 0 1 or 2 For information on push messaging and administration see the Avaya one X Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface API Guide Document Number 16 600888 TCP listening port number used for the telephone s HTTP server 2 to 5 ASCII numeric digits 80 through 65535 Quick login permission flag Valid values are 1 Quick login permitted user must press the key to see the previous Extension and Password 02 Quick login not permitted the user must explicitly enter the Extension and Password 10 of 14 Issue 7 November 2009 95 Administering Telephone Options Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range QTESTRESPONDER REREGISTER RINGBKFEATURES RINGTONESTYLE RTCPMON SCEPPASSWORD SCREENSAVER SCREENSAVERON SNMPADD Nal 20 Null
100. age supported and ending with tar The available languages and corresponding three character filename designations are as follows Language Initial Characters of the Filename Brazilian Portuguese PTB European Spanish SPE Dutch DUN German GED Italian ITI Parisian French FRF Issue 7 November 2009 113 Administering Telephone Options U K English ENG U S English ENU Two voice initiated dialing settings are available to end users by the Avaya Menu gt Call Settings option They are Voice Dialing and Voice Dialing Language which allow the end user to enable disable voice initiated dialing and select one of the voice languages you administered using the VOXFILES parameter for voice dialing respectively The user guide for each applicable telephone model describes the voice initiated dialing user interface Gigabit Ethernet Adapter As of Release 1 1 9600 Series IP Telephones can accommodate a Gigabit Ethernet GigE Adapter Release 1 5 introduced the 9630G and 9640G IP Telephones which contain a built in gigabit Ethernet adapter Release 2 0 introduced the 9670G IP Telephone which also contains a built in gigabit Ethernet adapter When connected to an adapter interface the Gigabit Ethernet Adapter sets the Ethernet line interface operational mode that is built into the telephone to 1000Mbps full duplex and deactivates the built in secondary Ethernet interface When a Gigabit Ethernet Adapter is present any considerati
101. als contacts and or digital pictures Inserting a USB device will cause the phone to register with a login profile allowing any 9600 Series IP Telephone to become a personalized extension e Deskphone Personalization A USB memory stick supports import export of contacts to from a 9600 Series IP Telephone and or display of digital pictures Users and administrators can use the Avaya one X Deskphone USB Companion a PC based USB management tool that converts Microsoft Office Outlook contacts to a format usable by 9600 Series IP Telephones and provides an easy way to format other files like digital pictures that will be used as screensavers This pc based tool is available on the Avaya support Web site USB File Device Support Only FAT or FAT32 file systems are currently supported The following are not currently supported e USB drives with NTFS file systems are not supported e USB devices with multiple partitions or multiple LUNS are not supported e U3 USB devices are not supported Contacts File Format for USB Devices As of software Release 2 0 Contacts lists can be imported or exported to or from all 9600 Series IP Telephones except the 9610 via a USB device like a Flash drive or memory stick The telephone user guide provides detailed information on this capability Contact files merged or written to the phone s Contacts list must be in a specific format The user guides advise end users of two ways to ensure that a
102. alysis Issue 7 November 2009 153 Administering Applications and Options Table 20 9670G Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Suggested Label specify Label Number xx value in AMBLxx shown below 3 Calendar 4 Communications 5 Control remote 6 Directory 7 Document Folders Notes LI 8 Emergency Assistance 9 Food Restaurant It 154 9600 Series IP Telephones Administrator Guide Release 3 1 Avaya A Menu Administration Table 20 9670G Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Label Number xx value shown below Suggested Label specify in AMBLxx 10 11 13 15 Financial Information Front Desk Help Site Help Feature Help Guard Desk Information Inventory Location Map Issue 7 November 2009 155 Administering Applications and Options Table 20 9670G Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Suggested Label specify Label Number xx value in AMBLxx shown below 17 Messages 18 Network 19 Person People information 20 Security Security Camera 21 Tickets 22 Valet Service 156 9600 Series IP Telephones Administrator Guide Release 3 1 Avaya A Menu Administration Table 20 9670G Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Suggested Label spe
103. ame Default Label Feature Number dial icom did remove did view directory dir pkup disp chrg display disp norm dn dst dont split dtgs stat ec500 em acc att exclusion ext dn dst extnd call fe mute flash forced rel goto cover group disp group sel grp dn dst grp page headset hundrd sel hunt ne in call id in ringoff Dial Icom DID Remove DID View Directory Directory Pkup Display Charge Display Local Normal Do Not Disturb Don t Split DTGS Status Extension to Cellular Emerg Access to Attd Exclusion Do Not Disturb Ext Extend Call Far End Mute for Conf Flash Forced Release Go To Cover Group Display Group Select Do Not Disturb Grp GrpPg Headset Group Select Hunt Group Coverage Info In Aud Off 32 276 256 26 230 232 180 124 99 176 181 335 64 41 95 345 328 110 57 36 212 213 96 135 241 58 101 30 60 3 of 7 122 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Features on Softkeys Table 15 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number inspect int aut an intrusion last mess last numb last op lic error limit call link alarm local tgs Isvn halt Iwc cancel Iwc lock Iwc store maid stat major alrm man msg wt man overid manual in mct act mct contr mf da intl mf op intl mj mn alrm mm basic mm call mm cfwd mm datacnf mmi cp alm Inspect Mode
104. and a Directory can be administered for a 9610 This chapter provides additional or alternate administration details for specific telephone models Special Administration for the 9610 IP Telephone General Functionality Because the 9610 is a single line phone the user cannot transfer or conference calls or put an active call on hold The 9610 does not have a phone screen like other 9600 Series IP Telephones There are two application buttons Start and Contacts There are no A or Call Log buttons Speaker or Mute buttons The Web browser application is supported The Main Menu MM on the Start screen is an administrable list of objects from which a user can select a new application that is either local to the telephone or on an external server or an outgoing call Underlying Main Menu content administration directs the telephone to take action applicable to the given selection The default Main Menu consists of Contacts and Directory assuming they have been appropriately administered The Main Menu displays when the telephone first powers up or resets The Contacts Application provides functionality similar to the other models but only to launch a call to a contact Contacts cannot be edited deleted or added The Idle Application displays when both a Web Idle Timer and the Idle application have been administered and the timer expires For example if the Idle application has been set to Contacts when the Web Idle Timer expir
105. arance works properly 2 of 2 Feature Buttons and Call Appearances For the 9610 IP Telephone The 9610 must be administered on releases earlier than CM3 1 as a 4610 On Release CM4 0 and later administer the 9610 as a 9610 The 9610 has only one line appearance As a consequence you must follow these CM administration steps e Administer the first call appearance feature button on the CM Station form as a call appearance e Administer Directory Next and Call disp the latter being shown as Make Call on the telephone as the next three feature buttons This is hard coded on CM 4 0 e Anything administered beyond the first six call appearances will be ignored On CM4 0 the call appearance feature button assignments are hard coded A Important Set Restrict last appearance to n no on the Station form so that incoming calls can be placed and outgoing calls can be answered Note A 9610 IP telephone does not reflect CM administrative changes until the telephone is reset restarted The 9610 does not support the SBM24 button module 48 9600 Series IP Telephones Administrator Guide Release 3 1 Feature Buttons and Call Appearances For the 9620 9620L 9620C IP Telephone You can administer Feature Call Appearance Buttons 1 12 on the CM Station form which the telephone Feature screen then displays in sequence The telephone does not display any of the Feature Button labels administered on bu
106. are 1 Provides additional security by checking to verify that the server certificate s DNS name matches the DNS name used to contact the server 0 Certificate is not checked against the DNS name used to contact the server 12 of 14 Issue 7 November 2009 97 Administering Telephone Options Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range TPSLIST TRUSTCERTS UNNAMEDSTAT USBLOGINSTAT USBPOWER VLANSEP VLANTEST VOXFILES 7 Null Null 60 Null One or more trusted domain path strings separated by commas without any intervening spaces 0 255 ASCII characters including commas A URL pushed to a telephone must contain one of these strings if it is to be used to obtain content to be rendered by the telephone File names of third party trusted certificates to be downloaded Zero or more file names or URLs separated by commas without any intervening spaces must be in PEM format Unnamed Registration Status Specifies whether unnamed registration is initiated if the user fails to enter a value at the Extension prompt or Login screen Unnamed registration provides the telephone with a TTI level service enabling a user for example to dial emergency services like 911 Value 1 Yes 0 No USB Login Permission Flag specifying if the user is allowed to log in to the call server via a USB Login prof
107. as specified in Avaya one X Deskphone Edition for 9600 IP Telephones Application Programmer Interface API Guide Document Number 16 600888 Administration also includes a non null value for WMLHOME Administering Phone Settings and Options and Settings OPSTAT and OPSTAT2 The Options amp Settings application is listed if and only if the OPSTAT value is not Oxy where x and y can be any value of O or 1 if OPSTAT is in 3 bit form or if and only if the value of OPSTAT is 1 if OPSTAT is in the one digit form The Network Information application is listed if and only if the OPSTAT value is not x0y where x and y can be any value of 0 or 1 if OPSTAT is in 3 bit form or in any case if OPSTAT is in the one digit form Issue 7 November 2009 147 Administering Applications and Options The Logout function is listed if and only ifthe OPSTAT value is not xy0 where x and y can be any value of O or 1 if OPSTAT is in 3 bit form or if and only if the OPSTAT value is 1 if OPSTAT is in the one digit form In general if OPSTAT is set to forbid access to Options amp Settings changes to the user s backup file settings are ignored This prevents someone from using the backup file as a back door for making changes to the settings However some customers centralize the customized relabeling of administered features and want to be able to upload changes to these labels despite forbidding end users to change settings The parameter OPSTAT2
108. at WMLIDLETIME be set to 30 and SCREENSAVERON be set to 999 e f a WMLSMALL URL display is desired when the phone has been idle for 30 minutes Avaya recommends that IDLEAPP be administered as null that WMLIDLETIME be set to 30 that SCREENSAVERON be set to 999 and that WMLSMALL be administered as a valid URL e To display the Avaya Screen Saver after 30 minutes of telephone idle time set IDLEAPP to null set WMLIDLETIME to 999 set WMLSMALL as desired with a URL if Main Menu WML links are to be displayed or null if not and set SCREENSAVERON to 30 See Sample 9610data txt File Sample idle wml File and Sample hotel wml File for examples of generic files to use as templates Also see the Avaya 9600 Series IP Telephones support Web site for a downloadable example of typical 9610 setup files 172 9600 Series IP Telephones Administrator Guide Release 3 1 Special Administration for the 9610 IP Telephone 9610 Craft Procedures Unlike the other 9600 Series IP Telephones press the Contact button twice instead of pressing Mute to access local procedures Troubleshooting a 9610 IP Telephone e If the Directory functionality is not present make sure that you administer Directory Next and Call disp the latter which shows as Make call on the telephone on the CM station form in the first six call appearances feature buttons Applies to pre CM4 0 only e Any call appearances fea
109. ata transfers and backups Note Priority O is a higher priority than Priority 1 Network Audio Quality Display on 9600 Series IP Telephones All 9600 Series IP Telephones give the user an opportunity to monitor network audio performance while on a call For more information see the telephone user guide While on a call the telephones display network audio quality parameters in real time as shown in Table 4 Table 4 Parameters in Real Time Parameter Possible Values Received Audio Coding G 711 G 722 G726A or G 729 Packet Loss No data or a percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number Packetization Delay No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any potential delay associated with the codec One way Network Delay No data or an integer number of milliseconds The number is one half the value RTCP or SRTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the Compensation Delay average delay introduced by the jitter buffer of the telephone The implication for LAN administration depends on the values the user reports and the specific nature of your LAN like topology loading and QoS administration This information gives
110. ately in May 2009 What s New in This Release describes Release 3 1 in more detail Whats New in This Release New material in this issue to support Release 3 0 software includes e Support for telephone administration and operation with Virtual Private Networks VPNs The VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 provides details about administering 9600 Series IP Telephones to enable users to access your network call servers file servers etc through a VPN In addition a new local administrative Craft option has been added for VPN this new Craft procedure is also described in the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 e Support for QTEST procedures such as adding the parameter QTESTRESPONDER See Qtest for Audio Quality on page 28 for more information e Enhanced power management to save energy and expense as follows 10 9600 Series IP Telephones Administrator Guide Release 3 1 What s New in This Release Support for LLDP MED Extended Power Via MDI TLV enabling the telephone backlight to use a minimum power level when On A Backlight Off softkey icon can now be administered to allow the end user to turn off the telephone backlight for idle call states See Administering Features on Softkeys for more information e All 96xx telephones except the 9610 now support Simple Certificate Enrollment Protocol SCEP The following new system parameters support th
111. ble 8 are saved in the phone s non volatile memory so that the telephone can reuse the saved parameters if the DHCP server is not available for any reason during telephone restart or reboot QoS For more information about the extent to which your network can support any or all of the QoS initiatives see your LAN equipment documentation See QoS on page 40 about QoS implications for the 9600 Series IP Telephones All 9600 Series IP Telephones provide some detail about network audio quality For more information see Network Audio Quality Display on 9600 Series IP Telephones on page 28 IEEE 802 1D and 802 1Q For more information about IEEE 802 1D and IEEE 802 1Q and the 9600 Series IP Telephones see IEEE 802 1D and 802 1Q on page 40 and VLAN Considerations on page 100 Three bits of the 802 1Q tag are reserved for identifying packet priority to allow any one of eight priorities to be assigned to a specific packet e 7 Network management traffic e 6 Voice traffic with less than 10ms latency e 5 Voice traffic with less than 100ms latency e 4 Controlled load traffic for critical data applications e 3 Traffic meriting extra effort by the network for prompt delivery for example executive e mail e 2 Reserved for future use e 0 The default priority for traffic meriting the best effort for prompt delivery of the network Issue7 November 2009 27 Network Requirements e 1 Background traffic such as bulk d
112. cally when the user presses this button The command is SET MSGNUM 1234 Issue7 November 2009 41 Communication Manager Administration where 1234 is the Voice Mail extension CM hunt group or VDN For more information see Table 11 Note MSGNUM is only used when the telephone is aliased using non native support Messaging must be configured for native support A separate Voice Mail extension can be administered for each station Call Transfer Considerations This section provides information about call transfer behaviors to consider when administering the call server The telephone application presents a user interface based in part on the deduction of the call state But as the administrator be aware that the following server based features can interact with the user interface resulting in a call state that might need explanation e When the system parameter Abort Transfer is set to Yes once a transfer has been started the user cannot press a non idle call appearance until the transfer is complete or the transfer is aborted e When the system parameter Abort Transfer is set to No the transfer proceeds normally even if the user presses a non idle call appearance before the transfer is complete e When the system parameter Transfer Upon Hang up is set to No the user must press the Complete softkey after dialing the intended destination for the transfer to be completed e When the Transfer Upon Hang up is set to Yes the u
113. ceived RTCP and UDP is even or PORTAUD 1 if SRTCP packets PORTAUD is odd or the port number reserved for CNA RTP tests plus or minus one as for PORTAUD above System Specific Any Received signaling protocol UDP TCP packets 2 of 2 Table 6 Transmitted Packets Source 9600 Series IP Telephone Destination Port Source Port Use UDP or TCP 7 Any unused Transmitted Qtest messages UDP port number 53 Any unused Transmitted DNS messages UDP port number 67 68 Transmitted DHCP UDP messages Release 2 0 HTTPPORT Any unused Packets transmitted by the TCP Pre Release 2 0 80 unless port number telephone s HTTP client explicitly specified otherwise during startup i e use of Port 81 for CM 80 unless explicitly specified Any unused Packets transmitted by the TCP otherwise e g in a URL or port number telephone s HTTP client due to use of WMLPORT after startup for example for backup restore or push 1 of 3 Issue 7 November 2009 31 Network Requirements Table 6 Transmitted Packets Source 9600 Series IP Telephone continued Destination Port Source Port Use UDP or TCP The number used in the 161 Transmitted SNMP UDP Source Port field of the SNMP messages query packet received by the telephone The number used in the Release Packets transmitted by the TCP Source Port field of packets 2 04 telephone s HTTP server received by the telephone s PUSHPORT HTTP server Pre Release 2 0 80 Re
114. cify Label Number xx value in AMBLxx shown below 23 Video TV 24 Slideshow 25 Room Service Issue 7 November 2009 157 Administering Applications and Options Sample Avaya Menu Administration File Template HEHE TERES H it AVAYA MENU CONFIGURATION FILE TEMPLATE THE FABER HEE EE HHHH HHHHRHHRHHHHHHHHHHHHHH This file is to be used as a template for configuring Avaya Main Menu See the Avaya one X Deskphone Edition for 9600 Series for IP Telephones Administrator Guide for details Both are available on support avaya com THE Since the AMICON parameter applies only to the 9670G IP Telephone it is not shown in the sample below Tt TEHHHHBHHBRHHHHBHHHHEHBBRHBHHBHHBWHHBHHBHBHBHBHRHHBHHEHHVHBHBEBE THE HH AMLBLxx Label up to 16 unicode characters HH HH AMTYPExx Type 12WML Application THE 2 local Phone Settings HH 3 local LogOff Application THE 4 local About Avaya Screen THE 5 Guest Login THE 6 My Pictures Tt AMDATAxx URI of up to 255 ASCII characters THE e g http yy yy yy yy wml Tt HH The tags AMLBLxx and AMDATAxx are only used if HH AMTYPExx 1 THE Multiple definitions of local applications Type 2 4 will be suppressed The last tag is valid THE xx describes the sequence in A Menu and is valid from 01 to 12 THE TH HHAMTYPEO1 AMLBLO1 158 9600 Series IP Telephones Administrator Guide Release 3 1 Sample Avaya Menu Administration File Tem
115. cted state The 802 1X Supplicant variable userLogoff normally has a value of FALSE This variable will be set to TRUE before the telephone drops the link on the Ethernet line interface and back to FALSE after the link has been restored The userLogoff variable may also be briefly set to TRUE to force the Supplicant into the LOGOFF state when new credentials are entered 802 1X Pass Through and Proxy Logoff 9600 Series IP Telephones with a secondary Ethernet interface support pass through of 802 1X packets to and from an attached PC This enables an attached PC running 802 1X supplicant software to be authenticated by an Ethernet data switch The IP Telephones support two pass through modes e pass through and e pass through with proxy logoff The DOT1X parameter setting controls the pass through mode In Proxy Logoff mode DOT1X 1 when the secondary Ethernet interface loses link integrity the telephone sends an 802 1X EAPOL Logoff message to the data switch on behalf of the attached PC The message alerts the switch that the device is no longer present For example a message would be sent when the attached PC is physically disconnected from the IP telephone When DOT1X 0 or 2 the Proxy Logoff function is not supported Note Because the 9610 IP Telephone does not have a secondary Ethernet interface it does not support 802 1X pass through or pass through with Proxy Logoff 802 1X Supplicant Operation 9600 IP Telephones tha
116. d gt lt wml gt lt card id hotel title Hotels gt lt p gt lt a href hotels marriott courtyard wml Marriott Courtyard lt a gt lt p gt lt p gt lt a href hotels extended stay wml gt Extended Stay lt a gt lt p gt lt p gt lt a href hotels molly pitcher wml gt Molly Pitcher lt a gt lt p gt lt p gt lt a href hotels oyster point wml gt Oyster Point lt a gt lt p gt lt p gt lt a href hotels holiday inn wml gt Holiday Inn lt a gt lt p gt lt do type prev label Back gt lt prev gt lt do gt lt card gt lt wml gt 176 9600 Series IP Telephones Administrator Guide Release 3 1 Appendix A Glossary of Terms 802 1D 802 10 802 1X ARP CA CELP CLAN CNA DHCP Diffie Hellman key exchange DH Group DiffServ Digital Certificate 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1D Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 9600 Series IP telephones support IEEE 802 1X for pass through and for Supplicant operation with the EAP MD5 authentication method Address Resolution Protocol used for example to verify that the IP Address provided by the DHCP server is not in use by another IP telephone Certificate Authority the entity which issues digital certificates for use by other
117. d use for both 4600 and 9600 Series IP Telephones Verify the Default Option 242 96XXOPTION 1 Select Start Programs Admin Tools DHCP Manager 2 Expand Local Machine in the DHCP servers window by double clicking until the sign changes to a sign In the DHCP servers frame click the scope for the IP telephone Select Defaults from the DHCP Options menu In the Option Name pull down list select 242 96XXOPTION Verify that the Value String box contains the correct string from DHCP Server Administration If not update the string and click the OK button twice o oa E O Verify the Scope Option 242 96XXOPTION 1 Select Scope under DHCP OPTIONS 2 In the Active Options scroll list click 242 96XXOPTION 3 Click the Value button Issue 7 November 2009 65 Server Administration 4 Verify that the Value String box contains the correct string from The parameters in Table 8 are saved in a 9600 Series IP Telephone s non volatile memory If the DHCP server is not available for any reason during telephone restart or reboot the telephone uses these saved parameters on page 58 If not update the string and click the OK button Verify the Global Option 242 96XXOPTION 1 Select Global under DHCP OPTIONS 2 In the Active Options scroll list click 242 96XXOPTION 3 Click the Value button 4 Verify that the Value String box contains the correct value from The parameters in Table 8 are saved in a 9600
118. dB STMR off no sidetone infinite loss i e inaudible 3 19dB STMR one level softer than nominal 4 21dB STMR two steps softer than nominal 5 27dB STMR four steps softer than nominal 6 30dB STMR five steps softer than nominal 7 33dB STMR six steps softer than nominal 8 13dB STMR one step louder than nominal 9 10dB STMR two steps louder than nominal Pre Release 2 0 software has different valid ranges Handset sidetone setting Valid values are 0 16db STMR no change to sidetone level 1 24dB STMR three steps softer than nominal 2 36dB STMR off no sidetone infinite loss i e inaudible 3 19dB STMR one level softer than nominal 4 21dB STMR two steps softer than nominal 5 27dB STMR four steps softer than nominal 6 30dB STMR five steps softer than nominal 7 33dB STMR six steps softer than nominal 8 13dB STMR one step louder than nominal 9 10dB STMR two steps louder than nominal Pre Release 2 0 software has different valid ranges Script file authentication value 0 HTTP is acceptable 1 HTTPS is required Number of minutes without display activity to wait before turning off the backlight The default is 120 minutes 2 hours Valid values range from zero never turn off to 999 minutes 16 65 hours 2 of 14 Issue 7 November 2009 87 Administering Telephone Options Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Rang
119. ding causing the IP telephone to ignore the DHCP server The DHCP server name and HTTP server name must each be no more than 32 characters in length Examples of good DHCP administration include Option 6 aaa aaa aaa aaa Option 15 yourco com 60 9600 Series IP Telephones Administrator Guide Release 3 1 DHCP Server Administration Option 242 MCIPADDZXXXX XXX XXX XXX Depending on the DHCP application you choose be aware that the application most likely does not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client a day or more For example Windows NT9 DHCP reserves expired leases for about one day This reservation period protects a lease for a short time If the client and the DHCP server are in two different time zones the clocks of the computers are not in sync or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP Addresses therefore two possible DHCP leases Assume three IP telephones two of which are using the two available IP Addresses When the lease for the first two telephones expires the third telephone cannot get a lease until the reservation period expires Even if the other two telephones are removed from the network the third telephone remains without a lease until the reservation period expires In Table 9 the 9600
120. dministering Features on Softkeys As of software Release 2 0 you can administer call server features on softkeys in the Phone application The number of features you can place on a set of softkeys depends on the call state the telephone is presenting to the user The chart below lists the call states for which you can administer softkeys the relevant system parameter associated with a call state the maximum number of features you can specify in that system parameter and the softkey numbers that can take administered features Call State System Parameter Maximum of Available Features Allowed Softkeys Idle IDLEFEATURES 6 All softkeys Dialing DIALFEATURES 5 1 3 amp 4 Issue 7 November 2009 117 Administering Telephone Options Active with ringback RINGBKFEATURES 3 3 Active with talk path TALKFEATURES 3 4 Note The system parameters are described in more detail in Table 11 This capability works as follows e You administer feature buttons for the telephone on the call server as you normally would and the call server sends these button assignments to the telephone as it always has e In the 46xxsettings file you administer any or all of the system parameters indicated in the chart above Each parameter consists of a list of one or more feature numbers up to the maximum indicated in that chart with each feature number corresponding to a specific administrable feature Table 15 lists the administrable features and their ass
121. dministration 45 Enhanced Conference Features administration 45 47 Enhanced Local Dialing 115 Enhanced Local Dialing Requirements 117 Enhanced Phone Screen Display for 9630 9630G and 9640 9640G IP Telephones B Error Conditions lll ln 22 F Far End Mute administration 47 Feature Administration for Avaya Communication Manager so so om yon oe omae E 44 Feature Buttons and Call Appearances 48 Feature Numbers for Assigning Softkeys 120 Feature Related System Parameters Form 189 Feature Related System Parameters administering on CM iu ee a Rok m ee Ee RR 44 Features Administering 47 Features Administering on Softkeys 117 File download Choosing the Right Application and Upgrade Script PIIG ruv E 80 Download File Content 80 G General Download Process s 79 Generic Setup for DHCP 58 Gigabit Ethernet Adapter 114 Glossary of Terms ls 177 GROUP System Value lll 83 Guest User Administration 160 H Hardware Requirements 23 HTTP HTTPS Configuration for Backup Restore 70 HTTP HTTPS Server less 24 Idle Application rns 171 IEC ISO Documents 183 IEEE 802 1D and 802 1Q 27 40 IEEE 802 ID Q QoS parameters 40 I
122. dress and reset If the TLV VLAN ID matches the VLAN ID the telephone is using the VLAN ID is marked as set by LLDP Otherwise if already registered the telephone waits until there are no active calls releases its IP Address turns on tagging with the TLV VLAN ID sets L2Q to on changes the default L2Q to on and resets If there is no valid IP Address the telephone immediately starts tagging with the new VLAN ID without resetting Issue 7 November 2009 109 Administering Telephone Options Table 14 Impact of TLVs Received by 9600 Series IP Telephones on System Parameter Values continued System TLV Parameter Name Name Impact L2Q L2QVLAN MED Network L2QAUD Policy TLV L2QSIG DSCPAUD DSCPSIG MCIPADD Proprietary Call Server TLV TLSSRVR and Proprietary File HTTPSRVR Server TLV L2Q Proprietary 802 1 Q Framing L2Q set to 2 off If T the Tagged Flag is set to 0 set to 1 on if T is set to 1 L2QVLAN set to the VLAN ID in the TLV L2QAUD and L2QSIG set to the Layer 2 Priority value in the TLV DSCPAUD and DSCPSIG set to the DSCP value in the TLV A check is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if e the value of USE DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the Application Type is not 1 Voice or e the Unknown Policy Flag U is set to 1
123. e BRAUTH BRURI CLDELCALLBK CNAPORT CNASRVR DHCPSRVR DHCPSTD 0 Null 50002 Null Null Backup restore authentication control Valid values are 1 If at least one digital certificate has been downloaded based on TRUSTCERTS the IP address of the call server with which the telephone is registered and the telephone s registration password will be included as the credentials in an Authorization request header in each transmitted GET and PUT method if and only if the value of BRAUTH is 1 O telephone s call server IP Address and registration password is not included as part of GET or PUT Authorization header or no digital certificate has been downloaded URL used for backup and retrieval of user data Specify HTTP or HTTPS server and directory path and or port number to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed A subdirectory can be specified for example SET BRURI http 135 8 60 10 backup This puts the user backup restore files in a subdirectory away from all other files bins txts etc and permits authentication to be turned on for that subdirectory without turning it on for the root directory Call Log Delete Callback Flag Deletes calls from the Missed Call Log when the user returns the call from the Call Log Values are 1 No 0 Yes Avaya Converged Network Analyzer CNA server registration transp
124. e 9630 9630G 9640 9640G IP Telephones indicates whether to display feature buttons on available lines on the Call Appearance Phone screen Values are 1 Yes 0 No Gratuitous ARP flag Controls whether the telephone will process gratuitous ARPS or ignore them Valid values are 1 Yes process gratuitous ARPS 0 No ignore gratuitous ARPS Guest login duration in hours One or two ASCII numeric digits Valid values are 1 through 12 4 of 14 Issue 7 November 2009 89 Administering Telephone Options Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range GUESTWARNING HEADSYS HOMEIDLETIME HTTPDIR HTTPPORT HTTPSRVR ICMPDU ICMPRED IDLEFEATURES 0 Null 80 Null 0 Null Guest login permission flag If 1 the Guest Login option is listed on the Avaya Menu if 0 the Guest Login option is not available Guest login warning in minutes to indicate when to notify the user that GUESTLOGINDURATION will expire One or two ASCII numeric digits Valid values are 1 through 15 Headset operational mode One ASCII numeric digit Valid values are 0 or 2 General Operation where a disconnect message returns the telephone to an idle state 1 or 3 Call Center Operation where a disconnect message does not change the state of the telephone For 9670G IP Telephones only the number of minu
125. e file server is different than the version on the phone For subsequent software upgrades the call server provides the capability to remotely reset the telephone which then initiates the same process for contacting a file server The telephone queries the file server which transmits a 96xxupgrade txt file to the telephone The 96xxupgrade txt file tells the telephone which binary file the telephone must use The binary file is the software that has the telephony functionality and is easily updated for future enhancements In a newly installed telephone the binary file might be missing In a previously installed telephone the binary file might not be the proper one In both cases the telephone requests a download of the proper binary file from the file server The file server downloads the file and conducts some checks to ensure that the file was downloaded properly If the telephone determines it already has the proper file the telephone proceeds to the next step without downloading the binary file again After checking and loading the binary file the 9600 Series IP Telephone if appropriate uses the 96xxupgrade txt file to look for a settings file The settings file contains options you have administered for any or all of the IP Telephones in your network For more information about the settings file see Contents of the Settings File on page 82 Issue 7 November 2009 79 Telephone Software and Application Files 9600 Series IP Teleph
126. eal time values of these statistics when not on a call Note Some networks provide higher quality of service for RTP packets that use a specific UDP port range so the same quality of service may not be applied to Qtest packets IP Address Lists and Station Number Portability The 9600 Series IP Telephones provide the capability to specify IP Address lists On startup or a reboot the telephone attempts to establish communication with these various network elements in turn The telephone starts with the first address on the respective list If the communication is denied or times out the telephone proceeds to the next address on the appropriate list and tries that one The telephone does not report failure unless all the addresses on a given list fail thereby improving the reliability of IP telephony This capability also has the advantage of making station number portability easier Assume a situation where the company has multiple locations in London and New York all sharing a corporate IP network Users want to take their telephones from their offices in London and bring them to New York When users start up their telephones in the new location the local DHCP server usually routes them to the local call server With proper administration of the local DHCP server the telephone knows to try a second call server IP Address this one in London The user can then be automatically registered with the London call server Chapter 5 Server Admi
127. ee TT 33 Registration and Authentication 34 Issue 7 November 2009 3 Contents Time fo Service TIS 2 2 oorr RR RR ERE E Chapter 4 Communication Manager Administration Call Server Requirements lel Switch Compatibility and Aliasing IP Telephones Call Server Switch Administration IP Interface and Addresses llllslnns UDP Pod SelecloN 2 22 2239 RT RR ER 9 oe ke RESTER Voice Mail Integration gt bia vee nessa or omm RR OX sa s 9600 Series IP Telephones with CM 4 0 Native Support 9600 Series IP Telephones Aliased as 4600 Series IP Telephones Call Transfer Considerations lll nn Conferencing Call Considerations s Telephone Administration s aoa oaoa System Wide Administration aooo lr Feature Related System Parameters Administering StallonsS 2 444044 466 REX RR RR RES Aliasing 9600 Series IP Telephones eee eee Administering Features llle Feature Buttons and Call Appearances For the 9610 IP Telephone ll ee pr iris For the 9620 9620L 9620C IP Telephone lessen For 9630 9630G 9640 9640G 9650 9650C and 9670G IP Telephones Enhanced Phone Screen Display for 9630 9630G and 9640 9640G IP TOIGDhOROS
128. elease 9610 4610SW CM 3 1 9620 9620L 9620C 4610SW recommended CM 3 1 4620SW CM 3 1 9630 9630G 4620SW CM 3 1 9640 9640G 4620SW CM 3 1 9650 9650C 4620SW CM 3 1 9670G 4620SW CM 3 1 9640 CM 4 0 Issue 7 November 2009 37 Communication Manager Administration Note Although the 9620 9620L 9620C can be aliased as a 4620SW IP Telephone some features are not available For example the 9620 phones only support a total of 12 call appearances and administered feature buttons The 4620 can be administered for a total of 24 call appearances and feature buttons For specific administration instructions about aliasing 9600 Series IP Telephones see Administering Stations on page 46 When a 9610 IP Telephone is aliased as a 4610SW IP Telephone its four administrable call appearances features should be e one primary call appearance e the Directory Next and Make Call feature buttons hard coded with CM 4 0 or later The 9610 ignores any other features or call appearances When a 9620 9620L 9620C IP Telephone is aliased as a 4620SW IP Telephone do not administer e a button module SBM24 EU24 or EU24BL or e feature buttons 13 through 24 The 9630 9630G 9640 9640G 9650 9650C and 9670G IP Telephones support twenty four administrable telephony call appearances or features In addition the 9630 9630G 9640 9640G 9650 9650C and 9670G IP Telephones support the SBM24 Button Module These models always support a single SBM24 and wi
129. elease 3 1 HTTP Generic Setup Activating the New Scope Use the following procedure to activate the new scope 1 In the DHCP console tree click the IP Telephone Scope you just created 2 From the Action menu select Activate The small red down arrow over the scope icon disappears indicating that the scope was activated HTTP Generic Setup You can store the same application software script file and settings file on an HTTP server as you can on a TFTP server TFTP is not supported for 9600 Series IP Telephones With proper administration the telephone seeks out and uses that material Some functionality might be lost by a reset if the HTTP server is unavailable For more information see DHCP and File Servers on page 55 CAUTION The files defined by HTTP server configuration must be accessible from all IP telephones invoking those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want Commonly used HTTP applications include Apache and Microsoft IISTM A Important You must use the Avaya Web configuration server to obtain HTTPS so information is authenticated The Avaya Web configuration server does not support backup restore If you intend to use HTTP for backup restore purposes you must use an HTTP server that is independent of the Avaya Web configuration server To setup an HTTP server e Install
130. elephone plus any adjunct button modules if applicable If the total number of call appearances is less than six then all call appearances primary or bridged that have been administered for the telephone including any adjunct button modules if applicable are displayed in order The remaining Application Lines display the first administered feature buttons for the telephone in order from top to bottom without any gaps Note that this applies to administered feature buttons for the telephone only administered feature buttons for any adjunct button module are not displayed on this list 9650 9650C Aux Button Assignments The 9650 9650C CM 4 0 Station form assigns buttons 4 to 11 to the Aux Labels 1 to 8 and buttons 12 to 19 to the shifted view of Aux buttons 9 to 16 CM button assignments 20 24 do not appear on the Aux button labels Additionally any call appearances that are assigned to CM buttons 4 through 24 like all the 96xx phones appear on the Phone screen in a scrollable list Any feature assigned to CM buttons 4 through 24 like the other 96xx phones appears on the features list reached by pressing the left or right arrow key while viewing the call appearances screen on the phone Button Module s SBM24 on the 9630 9630G 9640 9640G 9650 9650C and 9670G Use the 9630 9630G 9640 9640G or 9650 9650C Station form to enable the SBM24 Button Expansion Module s and administer Call Appearances as primary appearances brid
131. ely administered Avaya Media Servers Note Signaling and audio are not encrypted when unnamed registration is effective e Restricting the response of the 9600 Series IP Telephones to SNMP queries to only IP Addresses on a list you specify e Specifying an SNMP community string for all SNMP messages the telephone sends e Restricting dialpad access to Local Administration Procedures such as specifying IP Addresses with a password e Restricting dialpad access to Craft Local Procedures to experienced installers and technicians e Restricting the end user s ability to use a telephone Options application to view network data e As of Release 2 0 9600 Series IP Telephones can download and use third party trusted certificates e As of Release 1 5 9600 Series IP Telephones are fully compliant with IETF RFC 1948 Defending Against Sequence Number Attacks May 1996 by S Bellovin e As of Release 1 5 three existing security related parameters can be administered on the call server and downloaded with encrypted signaling in addition to unencrypted HTTP or encrypted HTTPS Those parameters are SNMP community string SNMP Source IP Addresses and Craft Access Code PROCPSWD Registration and Authentication Avaya call servers support using the extension and password to register and authenticate 9600 Series IP Telephones For more information see the current version of your call server administration manual Time to Service TTS
132. ephone with Contact entries of your choice like the Concierge telephone number button in the earlier example e then move the telephone to where it will be used where you have administered APPSTAT to be for example O zero When the relocated telephone resets it retains its Contact entries like Concierge but does not allow the user to create new entries When you set APPSTAT to any valid value other than 1 the telephone does not accept any Contact button label changes that might have been made directly on a backup file Only the existing labels of the telephone are used This restriction prevents circumvention of the APPSTAT restrictions The WML applications are also suppressed by default Special Administration for the 9610 Administration of the 9610 IP Telephone is handled using the restore file rather than the settings file which is used by all other 9600 Series IP Telephones For information see 9610 Backup Restore on page 132 Special Administration for the 9670G The 9670G is a touch based phone and as such uses a touch based Home Screen in place of the Avaya Menu that other 9600 Series IP Telephones use The Home Screen provides access to telephone options and settings special Avaya applications like a World Clock and Weather Issue 7 November 2009 145 Administering Applications and Options Contact Favorites and any WML applications you may administer The Home screen can display up to four WML applications but i
133. ers that object is completely ignored To list an AMTYPEO entry on the Avaya Menu all three associated parameters must be non null with valid data For example an AMTYPE of 00 is considered invalid Do not administer more than nine URIs By implication there is no way to specify a telephone number as a TYPE unlike the 9610 152 9600 Series IP Telephones Administrator Guide Release 3 1 Avaya A Menu Administration In case of duplicate data in the settings file the last entry is retained For example if two consecutive lines in the Avaya Menu Administration file are AMLBL01 ABCD AMLBLO1 WXYZ then the user sees WXYZ as the label for the first WML application This example assumes the rest of the administration is correct If no AvayaMenuAdmin txt file is available or if the file does not contain at least one valid type 1 URI object the Release 1 0 1 1 Avaya Menu shown in Figure 5 is presented instead Note For the 9670G only non WML entries in the AvayaMenuAdmin txt file are ignored WML Application Display on the 9670G Home Screen Table 20 shows the icons suggested description s and numbering to use to specify the WML applications you want the Home screen to display Table 20 9670G Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Suggested Label specify Label Number xx value in AMBLxx shown below 1 Alarm Clock Wakeup Call 2 Business data Sales Data An
134. es the 9610 display changes to the Contacts application The Idle application is either one of the existing local applications Menu or Directory or a URL depending on the contents of IDLEAPP Issue 7 November 2009 167 Administering Specific 9600 Series IP Telephones Key 9610 Administration Concepts Each 9610 seeks a backup restore file which contains essential administration data in its user interface that enables different capabilities to walk up users The backup file concept is common to all phones but in the case of the 9610 must be created by an administrator to specify the required behavior of the telephone to walk up users Backup and retrieval for the 9610 is covered in more detail in 9610 Backup Restore on page 132 A group of 9610 phones can share a common backup file or individual 9610 IP Telephones can have individual customized backup files Backup files must be created in an editor There is no capability to store a current configuration from the phone to a backup file as there is for other 9600 Series models Within the backup file format the configuration is split into three portions corresponding to the applications mentioned in General Functionality e Main Menu administration as described on page 170 e Contacts administration as described on page 171 e Idle administration as described on page 171 Create a generic backup restore file named 9610data txt that can be used as a default to provide basic
135. eset the telephone See the Reset procedure in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide Issue 7 November 2009 101 Administering Telephone Options VLAN Separation VLAN separation is available to control priority tagging from the device on the secondary Ethernet typically PC data The following system parameters control VLAN separation e VLANSEP enables 1 or disables 0 VLAN separation e PHY2VLAN provides the VLAN ID for tagged frames received on the secondary Ethernet interface e PHY2PRIO the layer 2 priority value to be used for tagged frames received on the secondary Ethernet interface Table 12 provides several VLAN separation guidelines Note The 9610 IP Telephone does not support full VLAN separation because it has no secondary Ethernet interface and therefore never has PHY2VLAN and PHY2PRIO values Table 12 VLAN Separation Rules If Then VLANSEP is 0 OR the telephone is not tagging frames OR the telephone is tagging frames with a VLAN ID equal to PHY2VLAN VLANSEP is 1 On Enabled Frames received on the secondary Ethernet interface will not be changed before forwarding For example tagging is not added or removed and the VLAN ID and tagged frames priority are not changed The Ethernet switch forwarding logic determines that frames received on the Ethernet line interface are forwarded to the secondary Etherne
136. estore failed for 30 seconds or until the user selects another Application Line or application whichever comes first Once the data storage starts and until the Restore OK or Restore failed message displays the user cannot perform any action to display another screen for example the Avaya Menu button is temporarily locked out and any press of itis ignored Once the appropriate result message is displayed the corresponding 9610 user interface is presented Issue 7 November 2009 3133 Administering Telephone Options General 9610 Restore Processing Characters are assumed to be coded in UTF 16 LE little endian with Byte Order Mark BOM for LE OxFFFE with each item on a separate line terminated by lt CR gt lt LF gt 000D 000A in UTF 16 characters A Important If the file is not in this format the telephone displays the message Restore failed The generic format for data values is name value The format for retrieving a Main Menu entry is MMLBLxx entry label MMTYPExx entry type MMDATAxx entry data For more information see Main Menu MM Administration on page 170 The format for retrieving a Contacts entry is CONLABELxxx entry label CONDATAxxx entry data For more information see Contacts Application Administration on page 171 The other parameters that have meaning in a 9610 backup file are IDLEAPP as described in The 9610 Idle Application WMLIDLETIME SCREENSAVERON IDLEAPP a
137. f you have configured more than four applications More displays to provide access to all WML applications See WML Application Display on the 9670G Home Screen for information about display characteristics and icons If there are no WML applications there may be a single WML Browser item shown providing the system parameter WMLHOME is set with a value Most Avaya Menu elements like those for WML applications do apply and any 9670G exceptions are noted where applicable in the appropriate sections under Avaya A Menu Administration Avaya A Menu Administration Release 1 2 provided a new user interface UI that put multiple WML applications in the first level of the A Avaya Menu The A Avaya Menu is a list of sub applications the user can select from to invoke the corresponding functionality A new file called AvayaMenuAdmin txt is available with Release 1 2 and greater downloads on which you can specify the menu label URI and list order of WML applications on the A Menu Software Release 2 0 added a Home screen that replaces the A Menu for the 9670G IP Telephone only The addition of the 9670G model requires that the AvayaMenuAdmin txt file be used to specify the WML applications you want displayed on the 9670G Home screen These applications are displayed in order from left to right going to a second page if necessary Note This section applies to all 9600 Series IP Telephones except the 9610 For information on
138. fault value 2 Call Log is suppressed Contact changes are not allowed Only one number Redial is allowed 3 Contact changes are not allowed For the 9670G this also means that users cannot assign or remove contact Favorites via the Home screen 144 9600 Series IP Telephones Administrator Guide Release 3 1 Special Administration for the 9610 In Table 19 suppressed applications are not displayed to the user Softkey labels application tabs and so on are not labeled or displayed Options associated with suppressed applications can continue to display unless you override them by appropriate OPSTAT parameter administration Displayed options have no effect while the application is suppressed In Table 19 Contact changes are not allowed means the Contact application displays and the user can make calls as normal Any controls that allow the user to change any aspect of the Contact application do not display This restriction includes the ability to add delete or edit any Contact name or number In Table 19 Only one number Redial is allowed means the user Option that allows a choice between displaying last numbers dialed is suppressed The Redial buffer stores only one number The Redial application does not display since the user can redial only one number This restriction allows privacy once a given user has left the telephone You can e set APPSTAT to 1 for example in a staging area e administer a given tel
139. fic 9600 Series IP Telephones Sample 9610data txt File HE THE FOLLOWING CON SECTION IS THE DEFAULT 9610 CONTACTS LIST AND MAY BE POPULATED WITH REAL NAMES AND TELEPHONE NUMBERS OR EXTENSIONS FOR YOUR COMPANY THE ITEMS WILL NOT APPEAR IN THE ORDER OF THE LABEL NUMBERS BUT RATHER IN ASCII ALPHA ORDER THE CONTACTS LIST MAY BE SELECTED USING THE 9610 s RIGHT SIDE BOOK CONTACTS BUTTON THE CON MENU WILL SCROLL IF MORE THAN 6 LABEL GROUPS ARE CONFIGURED NOTE BELOW INDICATES NON WORKING TELEPHONE NUMBERS IHE CONLABELOO1zc Security CONDATA001 12345 CONLABEL002 b Building Svc CONDATA002 9155555555555 CONLABEL003 d Help CONDATA003 9155555555555 CONLABEL004 a Audix CONDATA004 12345 CONLABEL005 9610 DEMO ONLY CONDATA005 DUMMY CONLABEL006 NOT WORKING s CONDATAO0 6 DUMMY THE FOLLOWING MM SECTION IS THE DEFAULT MAIN MENU AND 174 9600 Series IP Telephones Administrator Guide Release 3 1 Special Administration for the 9610 IP Telephone NORMALLY APPEARS FOLLOWING A 9610 REBOOT OR POWER UP THE MM GROUPS MAY BE REPLACED WITH WML LINKS OR TELEPHONE NUMBERS APPROPRIATE TO YOUR INSTALLATION INCLUDING THE IP ADDRESS OF YOUR FILE SERVER AND WML PATH NOTE THAT HH WMLSMALL MUST BE A VALID URL FOR WML LINKS TO DISPLAY IN THIS MENU HH THE MM MENU WILL SCROLL IF MORE THAN 6 LABEL GROUPS ARE CONFIG
140. found that file is checked for valid jpeg format and to verify that the screen saver image height and width do not exceed the applicable full screen pixel count of 160x160 for a 9610 160x320 for a 9620 or 320x240 for a 9630 9640 or 9650 or 480x640 for a 9670G IP Telephone Note that the screen saver should be a smaller size than these pixel values specified so it can move randomly while displaying the entire image 126 9600 Series IP Telephones Administrator Guide Release 3 1 Backup Restore 2 If no valid file was downloaded either because no file exists or because the downloaded file exceeded one or more of the pixel count limits or because the image is not a valid JPEG image the Avaya specific screen saver is used The best way to use the SCREENSAVER parameter is to administer different file names in the 46xxsettings file listed under different MODEL4 values 9620 9630 etc In other words using the MODEL4 IF statements you can administrator a given telephone to point to a unique SCREENSAVER value that is appropriate for that telephone Backup Restore Note This section does not apply to the 9610 IP Telephone For 9610 backup restore information see Special Administration for the 9610 IP Telephone The 9600 Series IP Telephones support the HTTP client to back up and restore the user specific data indicated in Table 17 As of Software Release 1 5 HTTP over TLS HTTPS is also supported for backup restore For backup t
141. functionality and serve as a template for any customized 9610 extensions Create a backup restore file named Extit 96104data txt for the specific extension you want to customize See the Avaya support site http support avaya com to download a 9610 backup file example A sample file also appears on Sample 9610data txt File on page 174 Note Like other telephone models the 9610 looks for a 46xxsettings file at startup In the 46xxsettings file the system parameter BRURI must be set to the URI where the 9610data ixt file is located This consists of the HTTP server IP Address and optional directory If the telephone cannot find the 961 Odata txt file or if that file does not exist the screen displays the default Main Menu Contacts and Directory 168 9600 Series IP Telephones Administrator Guide Release 3 1 Special Administration for the 9610 IP Telephone Backup File Format Use a text editor to create the 9610 backup file Characters are assumed to be coded in UTF 16 LE little endian with Byte Order Mark BOM for LE OXFFFE with each item on a separate line terminated by lt CR gt lt LF gt 000D 000A in UTF 16 characters The generic format for data values is name value The format for a Main Menu entry is MMLBLxxzentry label MMTYPExxzentry type MMDATAxx entry data The format for a Contacts entry is CONLABELxxx entry label CONDATA xxxzentry data Other parameters that have meaning in a 9610 backup file a
142. g of L2Q VLANTEST or L2QVLAN you must have DHCP administered so that the telephone will get a response to a DHCPDISCOVER when it makes that request on the default 0 VLAN After VLANTEST expires if an Avaya IP Telephone running R1 2 receives a non zero L2QVLAN value the telephone will release the IP Address and send DHCPDISCOVER on that VLAN Any other release will require a manual reset before 100 9600 Series IP Telephones Administrator Guide Release 3 1 VLAN Considerations the telephone will attempt to use a VLAN on which VLANTEST has expired See the Reset procedure in Chapter 3 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide The telephone ignores any VLAN ID administered on the call server if a non zero VLAN ID is administered either by LLDP manually through DHCP and or inthe settings file VLAN Default Value and Priority Tagging The system value L2QVLAN is initially set to 0 and identifies the 802 1Q VLAN Identifier This default value indicates priority tagging as defined in IEEE 802 IQ Section 9 3 2 3 Priority tagging specifies that your network closet Ethernet switch automatically insert the switch port default VLAN without changing the user priority of the frame cf IEEE 802 1D and 802 10 The VLAN ID 0 zero is used to associate priority tagged frames to the port native VLAN of the ingress port of the switch But some switches do not
143. g the Conference or Add softkey Conferencing behavior changes significantly when Select Line Conferencing is set to Yes which automatically sets No Dial Tone Conferencing to Yes Specifically e If the user finishes dialing the intended conferee pressing the initial call appearance completes the conference as if the Join softkey was pressed e If the user has not finished dialing the intended conferee pressing the initial call appearance placed on soft hold when Conference or Add was pressed cancels the conference set up e If the user presses the Conference or Add softkey then immediately presses a hard held call appearance the previously held call appearance is retrieved from hold and joins the existing conference When the system parameter Select Line Conferencing is set to No the user cancels the conference setup by pressing the call appearance on soft hold before pressing Join Selecting a hard held call appearance during conference setup establishes the held call as the intended conferee For either Select Line Conferencing setting if the user is in conference setup and answers an incoming call the incoming call is established as the intended conferee the user must press Issue 7 November 2009 43 Communication Manager Administration Join to add the answered call to the conference If the user does not want the incoming call to be part of the conference the call should not be answered or the call can be answered and then
144. ged appearances or busy indicators If the SBM24 Call Appearance corresponding to the CM call associated display message or dialed digits string is not visible because the user is not on the Phone screen the telephone Top Line displays the call associated display message or dialed digits string Conference Details Screen for Ad Hoc Conferences Conference Details allows the user to view parties on a conference call and selectively mute or drop individual parties for a conference call setup If administered on an Expansion Module button the SBM24 Button Module must be connected Issue 7 November 2009 51 Communication Manager Administration To enable Conference Details capabilities 1 2 On the Class of Restriction COR form make sure that Block Enhanced Conference Transfer Displays is set to No As described in On Hook Dialing administer the Conference Display Feature Button to a Phone button on the Phone screen Special Considerations for the 9650 9650C IP Telephone Call appearances bridged call appearances or features can be displayed on the 16 Aux button labels The telephone displays eight labels at a time on the bottom two rows of the screen Users can toggle between the two sets of 8 labels using the Aux shift button to the right of the Aux labels The Aux button label area can fit 6 7 characters depending on the width of the characters used Cluster any call appearances together bridged call appea
145. gital certificate of the server is signed by the Avaya Product Root Certificate Authority certificate the telephone s call server registration password is included as the credentials in an Authorization request header for each transmitted PUT backup and GET for restore method New value s replace the currently stored authentication and realm values e when HTTP authentication for backup or restore succeeds and e if the userid password or realm used differs from those currently stored in the telephone If HTTP authentication fails the user is prompted to enter new credentials Note Users can request a backup or restore using the Advanced Options Backup Restore screen as detailed in the user guide for their specific telephone model For specific error messages relating to Backup Restore see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide 128 9600 Series IP Telephones Administrator Guide Release 3 1 Backup Restore Backup When the system parameter BRURI is non null user changes are automatically backed up to the file ext 96xxdata txt where ext is the value of NVPHONEXT on the HTTP server to a user specified directory Backup formats are as follows Table 16 Backup File Formats Item Data Value Format Generic name value Contacts ABKNAMEmmm ENTRY NAME Call Log entries User generated Call Appearance labels with button identifiers of mm the one or two digit bu
146. glish is specified in LANGLARGEFONT and available the Text Size option is presented on the Screen and Sounds Options screen For more information see 9600 Series IP Telephone Customizable System Parameters To view multiple language strings see the MLS local procedure in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide To download a language file or review pertinent information go to http support avaya com unicode Note Specifying a language other than English in the configuration file has no impact on Avaya Communication Manager settings values or text strings Administering Voice Initiated Dialing As of software Release 2 0 all 9600 Series IP Telephones with a speakerphone microphone all except the 9610 are capable of voice initiated dialing All 96xx telephone software distribution packages include a voice language file for each of the supported languages Administer the system parameter VOXFILES to identify the voice language file s you want available to your end users All downloadable VOX language files contain data files that allow the telephone to perform the following tasks for the associated language e Accept a user s verbal input of keywords and Names e Search the local Contacts list of Names e Return zero one or more prospective matching Contacts entries Each voice language file has a file name beginning with three characters that indicate the langu
147. he telephone creates a file with all the user specific data if a backup file location is specified in system parameter BRURI The file is sent to the server by an HTTP PUT message with appropriate success or failure confirmation For restore the initiating process must supply only the backup file name The file is requested from the server by an HTTP GET message If successful the file is returned to the initiating process otherwise a failure message is returned Backup and restore operations construct the URI used in the HTTP message from the value of the BRURI parameter and from the file name as follows e If BRURI ends with a forward slash the file name is appended e Otherwise a forward slash is appended to the BRURI value then the file name is appended to that Note BRURI can include a directory path and or a port number as specified in IETF RFCs 2396 and 3986 If TLS is used the telephone s call server registration password can be included in an Authorization request header in each transmitted GET and PUT method This is intended for use by the Avaya IP Telephone File Server Application which can be downloaded from the Avaya support Web site so that the telephone requesting the file transaction can be authenticated If no digital certificates have been downloaded based on the system parameter TRUSTCERTS the telephone establishes a TLS connection only to a backup restore file server that has a Avaya signed certificate
148. hree unique 9610 backup files one for a 9610 in the Marketing conference room one for a 9610 in the Accounting conference room and one for five 9610 IP Telephones in public areas of the company 9610 Retrieval Procedures When the telephone initiates an automatic retrieval the telephone first attempts to retrieve a file with filename ext 9610data txt where ext is the system value of NVPHONEXT While in progress the Top Line displays Retrieval 1 If the file is retrieved successfully the Top Line displays File obtained while the telephone validates the data and stores valid data in memory All previous corresponding data is replaced unless the restore fails as described below When data storage is completed successfully the Top Line displays Restore OK for 30 seconds or until the user selects another Application Line or application whichever comes first If this first retrieval attempt fails for any reason or if the successfully retrieved file had no valid data the 9610 then attempts to retrieve a file with the filename 9610data txt While this retrieval is in progress the Top Line displays Retrieval 2 If the file is retrieved successfully the remaining steps are identical to those for the ext 9610data txt file If this second retrieval attempt fails for any reason or the file is successfully retrieved but has no valid data or either successfully retrieved file was not successfully stored then the Top Line displays R
149. i t Moline n Ee sr nies Tu CE 10 LAS charme dia 23 TE gre S156 lo Linate change shation 22017 is STS JO LOR change inion 23017 pana e a a MM The entries on the IP Address network map shown in Figure 11 might redirect endpoints into a particular network region That region could be different from what is administered on the previous forms 192 9600 Series IP Telephones Administrator Guide Release 3 1 Figure 14 IP Network Region Form MP bn ye zu iren De quxbe imp Aes gi shel imm miel eis meme ja epe 4 pumea ax o 1 oue a sem eonim I TP 3 4 5 0 7 ajo wi nta ra sa ve un 17 vm 9 iP METMORE REGION Beginn 1 Lecation Butharitatiue Domain msuajga cow Hama EDDA PARAMETERS Intra regian IP IP Direct Madis yea Codec Set 1 Intar region IP IP Direct fidia yas UDP Port Min 2048 IP audio Mairpinning y UDP Fort Hax S935 DIFFZERU TOS PRAGMETERS RTEP Reporting Enabled y Call Control PHE Unlue 35 ATER MOMITDR SERUER PARAMETERS Audio PHE Unlum SE Uso Default berver Parasetars n Video PHE lalus ZE Server IP ddress 135 5 459 15 MAE F G PURBHETERS Server Port S006 fall Central 002 1p Prierity T BTEP Report Perjodi dace 15 Radio 82 1p Priority amp Video Ot 1p Prisrity E AUDIO RESOURCE EXEERUGTIOM PRESACTEAS Baza IP EMDPOINTS R UP Enabled n H 123 Link B unos fecewry y Edle Traffic Interual sec
150. ies IP Telephones Describes telephone software covers application software downloads and provides information about the configuration file Describes how to use file parameters and options to administer 9600 Series IP Telephones Covers backup and restoration of telephone data Also describes how to use local procedures to customize a single telephone from the dialpad Provides a table of customizable application specific parameters to provide administrative control of telephone functions and options Covers special administration requirements for applicable 9600 Series IP Telephone models Provides a glossary of terms used in this document or which can be applicable to 9600 Series IP Telephones Provides references to external documents that relate to telephony in general which can provide additional information about specific aspects of the telephones Provides examples of Avaya Communication Manager forms related to system wide and individual telephone administration 12 9600 Series IP Telephones Administrator Guide Release 3 1 Other Documentation Other Documentation See the Avaya support site at http www avaya com support for 9600 Series IP Telephone technical and end user documentation See Appendix B Related Documentation for information about accessing non Avaya documents such as those published by the Internet Engineering Task Force IETF and the International Telecommunication Union ITU For i
151. ies IP Telephones Administrator Guide Release 3 1 HTTP HTTPS Configuration for Backup Restore 11 Stop and restart the Web server Right click on the default Web server E Internet Informabion Services din X m DB 13 Right click again and Select Start Issue 7 November 2009 75 Server Administration 14 Open Explorer and find the directory Right click and open properties Ensure that all of your telephone users have write permission in this directory backups Properties um Geres Web Sharing Sharing Security Mme 0 0 0 0 0 0 0 0 Add _ ER Administrators COMCARE Vacdministratora eT ANONYMOUS LOGON B svstem Ao Ful Control L1 Lr Modiiy D O Read amp Execute E Oo Lint Folder Contents im Fiead E B Wine E Lr 15 Now have your users do a manual backup They will be prompted for their user id and password When each backup completes successfully the telephone will remember the userid and password and automatic backups will proceed normally 76 9600 Series IP Telephones Administrator Guide Release 3 1 HTTP HTTPS Configuration for Backup Restore For Apache Web Servers 1 Create a backup folder under the root directory of your Web server and make the folder writable by everyone All backup files will be stored in that directory If your backup folder is for instance C Program Files Apache Group Apache2 htdocs backup the 46xxsettings txt file should have a line similar to
152. ies the number of minutes the phone must be idle before an Idle Application specified by IDLEAPP can be presented on the display SCREENSAVERON This parameter set in the 46xxsettings file if administered specifies the number of minutes the phone must be idle before the Avaya Screen Saver can be presented on the screen Note In the current firmware version it is not advisable to use both WMLIDLETIME and SCREENSAVERON For example one value should be set to 999 and the other to some nominal time perhaps 30 minutes Issue 7 November 2009 171 Administering Specific 9600 Series IP Telephones WMLSMALL This parameter set in the 46xxsettings file if administered is required to be non null for WML links specified in the Main Menu to be displayed Set this value to a valid URL and under certain circumstances it will become the Idle Application displayed on the phone IDLEAPP If the IDLEAPP parameter is administered as Null the default value when the Web Idle Timer expires the URL that WMLSMALL points to is presented if WMLSMALL is administered If both IDLEAPP and WMLSMALL are null the 9610 displays the Avaya one X Screen If IDLEAPP is administered as e Menu when the Web Idle Timer expires the telephone displays the Main Menu application if the Main Menu is not empty If the Main Menu is empty the Avaya Screen displays instead e Directory when the Web Idle Timer expires the telephone displays the Directory app
153. ifferent feature buttons depending on how you administer their telephones Since the telephone only displays feature button labels for features administered on the call server you can set the softkey feature system parameters to values that will correspond to features for some users but not others For example if TALKFEATURES is administered to 325 50 the users having Conference Display administered would see that label on softkey 3 for the Active with talk path call state but users with Attendant Release would instead see that label on softkey 3 Since softkey labels display in the order in which they are administered in the system parameter a user with both Conference Display and Attendant Release would only see a Conference Display softkey Issue 7 November 2009 119 Administering Telephone Options The Feature Numbers are as follows Table 15 CM Feature Numbers for Assigning Softkeys Feature Name Default Label Feature Number abr prog abr spchar abrv dial abrv ring ac alarm aca halt account act tr grp admin after call alrt agchg alt frl ani requst assist asvn halt atd qcalls atd qtime audix rec aut msg wt auto cbk auto icom auto in auto wkup autodial aux work btn ring btn view AbbrvDial Program AbrvDial char AD AR AC Alarm Auto Ckt Assure Acct Cont Act Admin After Call Work Alert Agent Alt FRL ANI Request Assist asvn halt AQC AQT Audix Record Message name or ext
154. ile Valid values are 1 Yes 2 No Determines for which telephone powering arrangements power will be provided to the telephone s USB interface all models except 9610 1 ASCII numeric digit Valid values are O Turn off USB power regardless of power source 1 Turn on USB power only if using auxiliary power 2 Turn on USB power regardless of power source 3 Turn on USB power if Aux powered or PoE Class 3 power VLAN separation Controls whether frames to from the secondary Ethernet interface receive IEEE 802 1Q tagging treatment The tagging treatment enables frames to be forwarded based on their tags in a manner separate from telephone frames If tags are not changed no tag based forwarding is employed Values are 1 On Enabled 2 Off Disabled This parameter is used with several related parameters For more information see VLAN Separation on page 102 Number of seconds to wait for a DHCPOFFER when using a non zero VLAN ID 1 3 ASCII digits from 0 to 999 A list of voice language file names used in the voice initiated dialing process O to 255 ASCII characters zero or more file names separated by commas without any intervening spaces See Administering Voice Initiated Dialing on page 113 for more information 13 of 14 98 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Options for the 9600 Series IP Telephones Table 11 9600 Series IP Telephone Customizable System Parameters cont
155. inued Parameter Name Default Value Description and Value Range WEATHERAPP default The URL from which to request weather information Zero to 255 ASCII characters zero or one URL or the word default WMLEXCEPT Null One or more HTTP proxy server exception domains that do not require the use of the proxy server 0 127 ASCII characters including commas without any intervening spaces Set this parameter only if a proxy server is used and if there are exception domains WMLHOME Null URL that specifies the home page for Web browsers that use WML except the 9610 Zero or one URL 0 255 ASCII characters including spaces if any If Null the Web application will not be displayed WMLIDLETIME 10 Idle time before displaying Web page The number of minutes of inactivity after which the Web browser will be displayed if WMLIDLEURI is not null The default is 10 minutes Valid values range from 1 to 999 minutes 16 65 hours WMLIDLEURI Null Idle time Web page URI URI that specifies the Web page the browser displays after an idle interval Value Zero or one URI 0 255 ASCII characters no spaces Null is valid but if Null no page displays Avaya recommends that WMLIDLEURI be specified for telephones in public areas through the use of a GROUP parameter The idle timer is only reset if WMLIDLEURI is non null such that an HTTP GET can be sent WMLPORT 8000 TCP port number for the HTTP proxy server if applicable 1 5 ASCII
156. ions For example if a telephone is located in London England but its call server is in the United States the PHNCC value needs to be set to 1 for the United States If the call server is in London PHNCC would be set to 44 even if the telephones it serves are in the United States Note In all cases the digits the telephones insert and dial are subject to standard Avaya server features and administration This includes Class of Service COS Class of Restriction COR Automatic Route Selection ARS and so on As indicated in Table 11 you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature Example A corporate voice network has a 4 digit dialing plan The corporate WML Web site lists a 4 digit telephone number as a link on the Human Resources page A 9620 user selects that link The 9620 deduces the telephone number is part of the corporate network because the length of the telephone number is the same as the corporate dialing plan The telephone dials the number without further processing Example A user notes a Web site contains an international telephone number that needs to be 116 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Features on Softkeys called and initiates the call The telephone determines the number to be called is from another country code The telephone then prepends the rest of the telephone number with PHNOL to get an outside line and P
157. is feature and have been added to the list of Customizeable System Parameters in Chapter 7 of the Avaya one X Deskphone Edition for 9600 Series IP Telephones Administrator Guide MYCERTRENEW MYCERTURL MYCERTKEYLEN MYCERTCAID MYCERTCN MYCERTDN and SCEPPASSWORD e New system parameters DHCPSRVR to specify DHCP server addresses and GRATARP to handle gratuitous ARPs have been added to the list of Customizeable System Parameters in Chapter 7 e he 9670G IP Telephone has been upgraded to include all software Release 3 0 and 3 1 enhancements for example the LightOff icon on its Home screen and the Edit Dialing feature The 9670G must be aliased as a 9640 but does not require unique installation or administration Administration enhancements related exclusively to the 9670G include new parameters WEATHERAPP and WORLDCLOCKAPP allow to enable the default or disable presentation of a Weather or World Clock application on the 9670 Home screen specific icons for WML applications can be designated via the AvayaMenuAdmin txt file For more information see Avaya A Menu Administration e Enhancemenis that have no impact on administration or installation include the Voice Dialing feature now accept audio input from an Avaya approved headset as well as from the telephone speaker users with access to Phone Settings have a new option called Go to Phone Screen on Answer that when enabled the default automatica
158. is value is null or begins with a character sequence other than http or https the Backup Restore option will not display to the telephone user Number of idle minutes after which the backlight turns off 1 3 ASCII digits from 0 999 Number of hours 1 12 a guest login is effective Indicates whether a user can log in to a telephone as a guest Values are O the user is not allowed to use the Guest Login feature 1 the user is allowed to use the Guest Login feature Number of minutes in which the GUESTDURATION will expire The valid range is 1 to 15 minutes Ring Tone Style Menu initially offered to the user 0 Classic 1 Alternate 5 of 7 142 9600 Series IP Telephones Administrator Guide Release 3 1 Customizing 9600 Series IP Telephone Applications and Options Table 18 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Phone Parameters FBONCASCREEN 0 Optional For the 9630 9630G 9640 9640G IP VPN Parameters Telephones display feature buttons on available lines on the Call Appearance Phone screen Values are 12 Yes OZNo VPN parameters are listed in Appendix D Administering a Virtual Private Network VPN and in Table 11 9600 Series IP Telephone Customizable System Parameters World Clock Application Parameters 9670G only WMLPROXY Null Optional WMLPORT HTTP Optional WORLDCLOCKAPP defa
159. isplays 2 In the left pane of the DHCP window right click the DHCP Server name then click Set Predefined Options 3 Under Predefined Options and Values click Add 4 In the Option Type Name field enter any appropriate name for example Avaya IP Telephones 5 Change the Data Type to String 6 In the Code field enter 242 then click the OK button twice The Predefined Options and Values dialog box closes leaving the DHCP dialog box enabled 7 Expand the newly created scope to reveal its Scope Options 8 Click Scope Options and select Action gt Configure Options from the menu 9 In the General tab page under the Available Options check the Option 242 checkbox 10 In the Data Entry box enter the DHCP IP telephone option string as described in The parameters in Table 8 are saved in a 9600 Series IP Telephone s non volatile memory If the DHCP server is not available for any reason during telephone restart or reboot the telephone uses these saved parameters on page 58 Note You can enter the text string directly on the right side of the Data Entry box under the ASCII label 11 From the list in Available Options check option 003 Router 12 Enter the gateway router IP Address from the IP Address field of Table 3 Required Network Information Before Installation Per DHCP Server 13 Click the Add button 14 Click the OK button 68 9600 Series IP Telephones Administrator Guide R
160. ither of these conditions apply no PERSONALRING value is backed up 130 9600 Series IP Telephones Administrator Guide Release 3 1 Backup Restore Table 17 Options and Non Password Parameters Saved During Backup continued Parameter Name Setting PERSONALWAV Personalized Ring value 9670G only PHNABKNAME Contacts Pairing PHNEDITDIAL Edit Dialling PHNQUICKPANEL Quick Touch Panel 9670G only PHNREDIAL Redial PHNSCRONANS Go to Phone Screen on Answer PHNSCRONCALL Go to Phone Screen on Calling PHNSCRONALERT Go to Phone Screen on Ringing PHNTIMERS Call Timer PHNVBDIALSTAT Voice Initiated Dialing PHNVBDIALLANG Voice Initiated Dialing Language PHNVISUALALERT Visual Alerting PRINGMENU Personalized Ring Menu VIDHELP Voice Initiated Dialing Help Counter WEATHERLOCID Weather Location ID 9670G only WEATHERUNITS English Metric 9670G only WORLDCLOCKLIST List of World Clock location entries 9670G only Restore When automatic or user requested retrieval of backup data is initiated system values and internal values are set to values contained in the backup file This occurs only if the OPSTAT parameter setting allows the user to change those values Therefore any restrictions set using OPSTAT are recognized and honored The backup file value is not retrieved and the current setting remains valid e when a value in the backup file has changed and e that value corresponds to an application that OPSTAT indicates should n
161. ived Qtest messages UDP Source Port field of Qtest packets sent by the phone The number used in the Any Received DNS messages UDP Source Port field of DNS packets sent by the telephone The number used in the Any Packets received by the TCP Source Port field of the telephone s HTTP client packets sent by the telephone s HTTP client Release 2 0 PUSHPORT Any Packets received by the TCP Pre Release 2 0 80 telephone s HTTP server 500 2070 or 4500 500 or 4500 Received IKE or IPsec TCP messages if NVIKEOVERTCP is 1 or 2 The number used in the Any TLS SSL packets received TCP Source Port field of the TLS by the telephone s HTTP SSL packets sent by the client telephone s HTTP client 68 Any Received DHCP messages UDP 161 Any Received SNMP messages UDP 1 of 2 30 9600 Series IP Telephones Administrator Guide Release 3 1 Other Network Considerations Table 5 Received Packets Destination 9600 Series IP Telephone continued Destination Port Source Port Use UDP or TCP 500 2070 or 4500 500 or 4500 Received IKE or IPsec UDP messages if NVIKEOVERTCP is 0 or 1 50000 Any Received CNA Chatter UDP test request messages The number used in the Any Received CNA Chatter TCP Source Port field of registration messages registration messages sent by the telephone s CNA test plug PORTAUD or the port number Any Received RTP and SRTP UDP reserved for CNA RTP tests packets PORTAUD 1 if PORTAUD Any Re
162. l RFC 2409 which has been obsoleted by IKEv2 in RFC 4306 A security mechanism for IP that provides encryption integrity assurance and authentication of data Internet Security Association and Key Management Protocol RFC 2408 which has been obsoleted by IKEv2 in RFC 4306 defines the procedures for authenticating a communicating peer creation and management of security associations key generation techniques and threat mitigation e g Denial of service and Replay Attacks ISAKMP defines two phases of negotiation During Phase 1 negotiation two entities establish an ISAKMP SA which is used to protect Phase 2 negotiations in which SAs are established for other protocols Local Area Network Link Layer Discovery Protocol All IP telephones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB Media Access Control ID of an endpoint 2of5 178 9600 Series IP Telephones Administrator Guide Release 3 1 Media Channel Encryption NAPT NAT OPS PHP PSTN QoS Refresh Rekey RSA RSVP RTCP RTP SA SCEP SDP Encryption of the audio information exchanged between the IP telephone and the call server or far end telephone Network Address Port Translation Network Address Translation a mechanism by which IP addresses are mapped from one address space to another and in which UDP and TCP port numbers may be
163. le time minutes after which the screen saver is turned on The default is 240 minutes 4 hours Valid values range from zero disabled to 999 minutes 16 65 hours For 9670G phones use HOMEIDLETIME instead Text string containing zero or more allowable source IP Addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 255 total ASCII characters including commas Note that as of Avaya Communication Manager Release 4 0 SNMP addresses can also be bdo on the system parameters IP options orm 11 of 14 96 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Options for the 9600 Series IP Telephones Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range SNMPSTRING STATIC SUBSCRIBELIST TALKFEATURES TLSDIR TLSPORT TLSSRVRID Nu Null Null Null 411 Text string containing the SNMP community name string up to 32 ASCII characters no spaces Note that as of Avaya Communication Manager Release 4 0 the SNMP community string can also be administered on the system parameters IP options form Static programming override flag If set to 0 static programming never overrides call server DHCP or call server administered data If set to 1 static programming overrides only file server administered data If set to 2 static programmi
164. lease 2 0 TLSPORT Any unused TLS SSL packets TCP Pre Release 2 0 411 port number transmitted by the telephone s HTTP client during startup 443 unless explicitly specified Any unused TLS SSL packets TCP otherwise i e in a URL port number transmitted by the telephone s HTTP client after startup for example for backup restore 500 or 4500 500 2070 Transmitted IKE or IPsec TCP or 4500 messages if NVIKEOVERTCP is 0 or 1 514 Any unused Transmitted Syslog UDP port number messages 33434 33523 starts with Any unused Transmitted traceroute UDP 33434 increments by 1 for port number messages each message sent 3 messages per hop up to 30 hops CNAPORT Any unused Transmitted CNA Chatter TCP port number registration messages The port number specified in 50000 Transmitted CNA Chatter UDP the test request message test results messages System specific system Transmitted signaling TCP specific protocol packets FEPORT or the port number PORTAUD Transmitted RTP and SRTP UDP specified in a CNA RTP test or the port packets request number reserved for CNA RTP tests 2of3 32 9600 Series IP Telephones Administrator Guide Release 3 1 Other Network Considerations Table 6 Transmitted Packets Source 9600 Series IP Telephone continued Destination Port Source Port Use UDP or TCP FEPORT 1 if FEPORTis PORTAUD RTCP and SRTCP packets UDP even or FEPORT 1 if 1 if transmitted to the far end of FEPORT is odd or the po
165. lication If a Directory does not exist the telephone displays the Avaya Screen e Contacts and LISTAPP is non null when the Web Idle Timer expires the telephone launches the Contacts application e Contacts and LISTAPP is null and the local Contacts application is not empty when the Web Idle Timer expires the telephone launches the local Contacts application If the local Contacts application is empty the telephone displays the Avaya Screen Note The terms Menu Contacts and Directory are always administered in English The terms are independent of the user interface language since the telephone does not directly present the value of IDLEAPP to the user Instead the term is used to present the appropriate local application which does present the user interface in the user s language amp If IDLEAPP is administered as Directory and the Directory application is the ACP based Integrated Directory then the telephone will have to reinstate the application approximately every minute since the feature automatically times out after that interval If the screen saver is displayed the Idle Application is not visible until the screen saver is removed The screen saver is removed when the user goes off hook presses a button or the telephone receives an incoming call For example e if an IDLEAPP display is desired when the telephone has been idle for 30 minutes Avaya recommends that IDLEAPP be administered as non null th
166. llows up to 10 administrable objects including the two local application objects Contacts and Directory so that the total number of items fit on two screens Contacts Application Administration The administrator populates the Contacts Application via the backup file Each administered object up to the maximum of 250 must have valid non null data in both of the parameters as indicated CONLABEL xxx the label displayed to the user for this object CONDATA xxx In the list of parameters above xxx is a three digit integer from 001 to 250 inclusive To display and associate with the administered data the three digit integer must be the same for both parameters The xxx value includes leading zeroes as applicable If a given administered object has null or invalid data in any of the two associated parameters that object is completely ignored Hence to be listed in the Contacts application both associated parameters must be valid and non null CONLABEL xxx data maps to the corresponding ENTRY NAME CONDATA xxx maps to the corresponding ENTRY NUMBER 1 All contacts are sorted in alphanumeric order on the Phone screen regardless of the order put in the backup restore file The 9610 Idle Application WMLIDLETIME SCREENSAVERON IDLEAPP and WMLSMALL The 9610 IP Telephone can present a variety of behaviors if the telephone is left idle for a period of time WMLIDLETIME This parameter set in the 46xxsettings file if administered specif
167. lly displays the Phone screen when a callis answered several enhancements were added to help expedite failover to Local Survivable Processors LSPs in applicable scenarios e For the 9760G exclusively various minor enhancements have been made to the user interface the end user can designate up to 16 Favorites to display on the Home screen Issue 7 November 2009 11 Introduction Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 Administration Overview and Requirements Chapter 3 Network Requirements Chapter 4 Communication Manager Administration Provides an overview of this document Provides an overview of the administrative process and describes general hardware software and operational requirements Describes administrative requirements for your Local Area Network Describes how to administer Avaya Communication Manager to operate with 9600 Series IP Telephones Chapter 5 Server Administration Describes DHCP TFTP and HTTP HTTPS administration for Chapter 6 Telephone Software and Application Files Chapter 7 Administering Telephone Options Chapter 8 Administering Applications and Options Chapter 9 Administering Specific 9600 Series IP Telephones Appendix A Glossary of Terms Appendix B Related Documentation Appendix C Sample Administration Forms the 9600 Ser
168. ly originate a new connection to each of these telephones during a server interchange causing the telephones to move quickly to the server and transitioning from the standby to active state For more information see the Administrator Guide for Avaya Communications Manager Document Number 03 300509 Issue 7 November 2009 35 Network Requirements 36 9600 Series IP Telephones Administrator Guide Release 3 1 Chapter 4 Communication Manager Administration Call Server Requirements Before you perform administration tasks ensure that the proper hardware is in place and your call server software is compatible with the 9600 Series IP Telephones Avaya recommends the latest PBX software and the latest IP telephone firmware Switch Compatibility and Aliasing IP Telephones As of Release 1 2 9600 Series IP Telephones were natively supported by Avaya Communication Manager CM Release 4 0 Native support means that if you have CM 4 0 or greater you e do not have to alias 9600 Series IP Telephones with the exception of the 9670G which is not natively supported and must be aliased as a 9630 e can add up to three SBM24 Button Modules on each 9600 Series IP Telephone that supports an SBM24 and e can administer a call coverage telephone number on a station by station basis If you have Avaya Communication Manager CM Release 3 1 you must alias the telephones as follows 9600 Series Telephone Model Aliased as Earliest CM R
169. mmon to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 20009 DHCP Server e Windows 20039 DHCP Server Any other DHCP application might work It is the responsibility of the customer to install and configure the DHCP server correctly DHCP server setup involves 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with e IP Addresses available for the 9600 Series IP Telephones e The following DHCP options Option 1 Subnet mask As described in Table 3 item 3 Option 3 Gateway router IP Address es As described in Table 3 item 1 If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP Addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP Addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address 58 9600 Series IP Telephones Administrator Guide Release 3 1 DHCP Server Administration Option 12 Host Name Value is AVohhhhhh where ois A if the OID first three octets of the MAC address for the telephone is 00 04 0D B if the OID is 00 1B 4F E if the OID is 00 09 6E L if the OID is 00 60 1D T if the OID is 00 07 3B and X if the OID is an
170. n on the call server e Manually entering the information by means of the telephone dialpad e Administering the DHCP server e Editing the configuration file on the applicable HTTP or HTTPS file server e User modification of certain parameters when given administrative permission to do so Note Not all parameters can be administered on all delivery mechanisms Table 1 Administration Alternatives and Options for 9600 Series IP Telephones Administrative Parameter s Mechanisms For More Information See Telephone Avaya call server Chapter 4 Communication Manager Administration IP Addresses Tagging and VLAN DHCP strongly recommended Configuration file Manual administration at the telephone LLDP LLDP DHCP Configuration file strongly recommended Manual administration at the telephone Administration Chapter 5 Server Administration and Appendix B Related Documentation DHCP and File Servers on page 55 and especially DHCP Server Administration on page 56 Chapter 6 Telephone Software and Application Files and Chapter 7 Administering Telephone Options Static Addressing Installation in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Link Layer Discovery Protocol LLDP on page 106 Link Layer Discovery Protocol LLDP on page 106 DHCP Server Administration on page 56 and Chapter 7 Administering
171. n those 9600 Series IP Telephones that do not have color displays e For 9620 IP Telephones use 320 x 160 e For all other 9600 Series IP Telephone models use 320 x 240 164 9600 Series IP Telephones Administrator Guide Release 3 1 Requirements for USB Devices Note Images that are too large to be displayed on the phone will not be displayed in this case the default screensaver image will be shown instead The 9610 IP Telephone does not have a USB interface and therefore cannot display digital images as screensavers Note The screensaver will start automatically when the phone is idle for the time specified in the SCREENSAVERON parameter default is 240 minutes In practice it is useful to reduce this time in order to use the USB Pictures feature To disable USB picture functionality set the SCREENSAVERON parameter to 0 in the settings file Issue 7 November 2009 165 Administering Applications and Options 166 9600 Series IP Telephones Administrator Guide Release 3 1 Chapter 9 Administering Specific 9600 Series IP Telephones Introduction Some 9600 IP Telephone models may require that you administer additional features or have special administrative requirements For example the 9610 IP Telephone is a one line telephone designed as a courtesy or walk up telephone The 9610 is not full featured like other 9600 IP Series Telephones with just a Contacts application but additional features like WML applications
172. nd WMLSMALL on page 171 LISTAPP when LISTAPP is null the default the assumption is the administrator has not created an external equivalent to the local Contacts application The local Contacts application is used unless it too is empty When the local Contacts application is empty selecting List is the same as pressing the Start button When LISTAPP is non null the assumption is the administrator has populated it with a URI for a WML based application to be displayed when List is selected When retrieving data the following applies e f the Byte Order Mark BOM is not OxFFFE the entire file is rejected and the retrieval fails e All identifiers for example names are interpreted in a case insensitive manner e The case of parameter values and Contacts names and numbers are preserved e Spaces preceding within or following a name or value are treated as part of that entity e CR and lt LF gt are interpreted as line termination characters e Blank lines are ignored e If an identifier is not recognized or is invalid the entire line is ignored 134 9600 Series IP Telephones Administrator Guide Release 3 1 9610 Backup Restore e If an identifier is valid but the data itself is invalid or incomplete the line is ignored The determination of what constitutes a valid value for each data element is specified in General 9610 Restore Processing and Backup File Format e If more than one line contains a value for
173. nd services for real time data such as voice over IP Security Association a security protocol e g IPSEC TLS and a specific set of parameters that completely define the services and mechanism necessary to protect security at that security protocol location These parameters can include algorithm identifiers modes cryptographic keys etc The SA is referred to by its associated security protocol for example ISAKMP SA ESP SA TLS SA Simple Certificate Enrollment Protocol used to obtain a unique digital certificate Session Description Protocol A well defined format for conveying sufficient information to discover and participate in a multimedia session 3of5 Issue 7 November 2009 179 Glossary of Terms Signaling Channel Encryption SIP SNTP SOHO SPD SPI SRTCP SRTP system specific TCP IP TFTP TLS TLV UDP Unnamed Registration URI amp URL VLAN Encryption of the signaling protocol exchanged between the IP telephone and the call server Signaling channel encryption provides additional security to the security provided by media channel encryption Session Initiation Protocol An alternative to H 323 for VoIP signaling This protocol is not applicable to 9600 Series IP Telephones Simple Network Time Protocol An adaptation of the Network Time Protocol used to synchronize computer clocks in the internet Small Office Home Office The environment for which a virtual private net
174. ne AX CAUTION The firmware in the 9600 Series IP Telephones reserves IP Addresses of the form 192 168 2 x for internal communications The telephone s improperly use addresses you specify if they are of that form DHCP and File Servers Dynamic Host Configuration Protocol DHCP minimizes maintenance for a 9600 Series IP Telephone network by removing the need to individually assign and maintain IP Addresses and other parameters for each IP telephone on the network The DHCP server provides the following information to the 9600 Series IP Telephones e IP Address of the 9600 Series IP Telephone s e IP Address of the Gatekeeper board on the Avaya Media Server e IP Address of the HTTP or HTTPS server e he subnet mask e IP Address of the router e DNS Server IP Address Administer the LAN so each IP telephone can access a DHCP server that contains the IP Addresses and subnet mask The IP telephone cannot function without an IP Address The failure of a DHCP server at boot time leaves all the affected telephones unusable A user can manually assign an IP Address to an IP telephone When the DHCP server finally returns the telephone never looks for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process Issue 7 November 2009 55 Server Administration Avaya recommends that e A minimum of two DHCP servers be available for reliability e A DHCP server be available
175. nformation about administering a virtual private network VPN for 9600 Series IP Telephones see the VPN Setup Guide for 9600 Series IP Telephones Document Number 16 602968 also available on the Avaya support site Issue 7 November 2009 13 Introduction 14 9600 Series IP Telephones Administrator Guide Release 3 1 Chapter 2 Administration Overview and Requirements 9600 Series IP Telephones All 9600 Series IP Telephones currently support the H 323 signaling protocol The 9620 9630 and 9640 can alternately be configured to support Session Initiation Protocol SIP as covered in the Avaya one X Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide Document Number 16 601944 This document covers only 9600 Series IP Telephones supporting H 323 The H 323 standard provides for real time audio video and data communications transmission over a packet network An H 323 telephone protocol stack comprises several protocols H 225 for registration admission status RAS and call signaling H 245 for control signaling Real Time Transfer Protocol RTP and Secure Real Time Transfer Protocol SRTP Real Time Control Protocol RTCP and Secure Real Time Control Protocol SRTCP The parameters under which the 9600 Series IP Telephones need to operate are summarized as follows Telephone Administration on the Avaya Media Server as covered in Chapter 4 Communication Manager Administration IP Address manageme
176. ng overrides only call server administered data If set to 3 static programming overrides both file server and call server administered data Allows a call server IP Address that has been manually programmed into a telephone to override any value received via DHCP or via this configuration file A manually programmed IP Address will only be used if it is not 0 0 0 0 so this parameter may be used to allow only specific telephones to use a different value than otherwise provided by this configuration file If STATIC is to be used to select a manual override of file server IP Address es STATIC must be set via DHCP not via this configuration file One or more Push application server subscription URLs separated by commas without any intervening spaces 0 255 ASCII characters including commas A list of feature number identifiers for softkey features potentially available for the entire active call state Zero to 255 ASCII characters consisting of zero to three whole numbers separated by commas without any intervening spaces For more information see Administering Features on Softkeys on page 117 Path name prepended to all file names used in HTTP GET operations during startup Zero to 127 ASCII characters TCP port number used for HTTP file downloading 2 to 5 ASCII numeric digits Valid values are 80 through 65535 Controls whether the identity of a TLS server is checked against its certificate 1 ASCII numeric digit Valid values
177. nistration contains details on administration of DHCP servers for lists of alternate media servers router gateways and HTTP HTTPS servers For more information see DNS Addressing on page 103 Issue 7 November 2009 29 Network Requirements TCP UDP Port Utilization The 9600 Series IP Telephones use a variety of protocols particularly TCP Transmission Control Protocol UDP User Datagram Protocol and TLS Transport Layer Security to communicate with other equipment in the network Part of this communication identifies which TCP or UDP ports each piece of equipment uses to support each protocol and each task within the protocol For additional TCP UDP port utilization information as it applies to Avaya Communication Manager see UDP Port Selection on page 41 Depending on your network you might need to know what ports or ranges are used in the operation of 9600 Series IP Telephones Knowing these ports or ranges helps you administer your networking infrastructure Note In many cases the ports used are the ones called for by IETF or other standards bodies Some of the explanations in Table 5 and Table 6 refer to configuration parameters or options settings For more information about parameters and settings see Administering Options for the 9600 Series SIP IP Telephones Table 5 Received Packets Destination 9600 Series IP Telephone Destination Port Source Port Use UDP or TCP The number used in the 7 Rece
178. nt for the telephone as covered in DHCP and File Servers on page 55 for dynamic addressing For static addressing see the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide Tagging Control and VLAN administration for the telephone if appropriate as covered in Chapter 7 Administering Telephone Options Quality of Service QoS administration for the telephone if appropriate QoS is covered in QoS on page 27 and QoS on page 40 Protocol administration for example Simple Network Management Control SNMP and Link Layer Discovery Protocol LLDP Interface administration for the telephone as appropriate Administer the telephone to LAN interface using the PHY1 parameter described in Chapter 3 Network Requirements Administer the telephone to PC interface using the PHY2 parameter described in Interface Control in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide Application specific telephone administration if appropriate as described in Chapter 8 Administering Applications and Options An example of application specific data is Web specific information required for this optional application Issue 7 November 2009 15 Administration Overview and Requirements Table 1 indicates that you can administer system parameters in a variety of ways and use a variety of delivery mechanisms like e Maintaining the informatio
179. numeric characters from 0 to 65535 Null is not a valid value WMLPROXY Null One HTTP proxy server IP Address in dotted decimal or DNS Name format 0 255 ASCII characters Set this parameter only if Web pages requiring a proxy server will be supported or if the 9670G Weather and or World Clock applications will be used WMLSMALL Idle screen for the 9610 WML browser only Zero 0 to 255 ASCII characters Zero or one UHL Other 9600 Series telephones use WMLHOME instead WORLDCLOCKAPP default The URL from which to request time information Zero to 255 ASCII characters zero or one URL or the word default 14 of 14 Note Table 11 applies to all 9600 Series IP Telephones Certain 9600 IP Telephones might have additional optional information that you can administer For more information see Chapter 8 Administering Applications and Options Issue 7 November 2009 99 Administering Telephone Options VLAN Considerations This section contains information on how to administer 9600 Series IP Telephones to minimize registration time and maximize performance in a Virtual LAN VLAN environment If your LAN environment does not include VLANS set the system parameter L2Q to 2 off to ensure correct operation VLAN Tagging IEEE 802 1Q tagging VLAN is a useful method of managing VoIP traffic in your LAN Avaya recommends that you establish a voice VLAN set L2QVLAN to that VLAN and provide voice traffic wi
180. ny IP Addresses you do not want assigned to IP telephones within the Start and End addresses range a In the Exclusion Range Start Address field enter the first IP Address in the range that you want to exclude b In the Exclusion Range End Address field enter the last IP Address in the range that you want to exclude c Click the Add button d Repeat steps a through c for each IP Address range to be excluded Note Avaya recommends that you provision the 9600 Series IP Telephones with sequential IP Addresses Also do not mix 9600 Series IP Telephones and PCs in the same scope 5 Under Lease Duration select the Limited To option and set the ease duration to the maximum Issue 7 November 2009 63 Server Administration 6 Enter a sensible name for the Name field such as CM IP Telephones where CM would represent Avaya Communication Manager 7 Click OK A dialog box prompts you Activate the new scope now 8 Click No Note Activate the scope only after setting all options Editing Custom Options Use the following procedure to edit custom options 1 Highlight the newly created scope Select DHCP Options gt Defaults in the menu Click the New button In the Add Option Type dialog box enter an appropriate custom option name for example 96000PTION Change the Data Type Byte value to String 6 Enter 242 in the Identifier field 7 Click the OK button The DHCP Options menu di
181. ny of the required associated parameters that object is completely ignored Therefore for a MMTYPE 01 or 02 entry to be listed on the Main Menu all three associated parameters must be non null with valid data An MMTYPExx of 00 is considered invalid The default values for Main Menu MM objects are Parameter Default Value MMLBLO1 Contacts automatically translated into the user interface language MMTYPEO 1 3 Local Contacts application MMDATAO 1 Contacts English only MMLBLO2 Directory automatically translated into the user interface language MMTYPE02 4 Local Directory application MMDATAO2 Directory English only The default Directory will appear as the first Main Menu object whenever it is not administered in the Main Menu if there is no 9610 backup file or if retrieval of the backup file fails 170 9600 Series IP Telephones Administrator Guide Release 3 1 Special Administration for the 9610 IP Telephone The DATA terms Contacts and Directory are always administered in English and are independent of the user interface UI language The administrator can create labels for the local applications in the UI language if desired The administrator can use for example Contacts for a browser based application and List for the local Contacts application Instead the term used presents the appropriate local application which does present the UI in the user s language The Main Menu a
182. ociated numbers e he telephone compares the list of features you administered on the call server with the list of features in the system parameters you administered Assuming a given feature occurs both in call server administration and in a given system parameter that feature is displayed on a Phone application softkey when the highlighted call appearance is in the associated call state The telephone displays the feature buttons starting with Softkey 1 and continuing to the right in the order specified in the system parameter subject to the considerations listed in this section Example Assume call server administration includes the Send All Calls and Directory features If the system parameter IDLEFEATURES is not administered the corresponding softkeys are labeled from left to right as follows when a highlighted call appearance is Idle Redial Send All blank blank However when the system parameter IDLEFEATURES is administered to be 26 1000 35 the corresponding softkeys are labeled from left to right as follows when a highlighted call appearance is Idle Directory Redial Send All blank Softkeys available to be labeled with feature buttons as indicated under Available Softkeys in the page 117 chart are those that are not dedicated to a higher priority function For example in the Active with a talk path call state the softkeys for Hold Conference and Transfer are dedicated to th
183. on see Avaya A Menu Administration on page 146 Primary application image file name as provided in the 9600upgrade txt file Controls whether specific applications are enabled restricted or disabled Values are 1 all applications enabled 2 Speed Dial Contacts changes and Call Log disabled and Redial last number only 3 Speed Dial Contacts changes disabled 0 Speed Dial Contacts changes Call Log and Redial disabled 1 of 14 86 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Options for the 9600 Series IP Telephones Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range AUDASYS AUDIOENV AUDIOSTHD AUDIOSTHS AUTH BAKLIGHTOFF 3 120 Globally controls audible alerting Possible system settings for audible alerting are 0 through 3 as follows 0 Audible Alerting is Off user cannot change this setting 1 Audible Alerting is On user cannot change this setting 2 Audible Alerting is Off user can change this setting 3 Audible Alerting is On user can change this setting Audio environment selection index Valid values are O through 299 Note that pre Release 2 0 software has different valid ranges Headset sidetone setting Valid values for applicable sidetone masking ratings STMR are 0 16db STMR no change to sidetone level 1 24dB STMR three steps softer than nominal 2 36
184. one Scripts and Application Files Choosing the Right Application File and Upgrade Script File The software releases containing the files needed to operate the 9600 Series IP Telephones are bundled together You download this self extracting executable file to your file server from the Avaya support Web site at http www avaya com support The file is available in both zipped and unzipped format The bundle contains e An upgrade script file and a settings file which allow you to upgrade to new software releases and new functionality without having to replace IP telephones e Application files for all current 9600 Series IP Telephones e Other useful information such as a ReadMe file and a settings file template to customize parameters and settings and the latest binary code e As of software Release 2 0 all 96xx telephone software distribution packages include a file containing a copy of the Avaya Product Root Certificate Authority certificate All downloadable trusted certificate files are in PEM Privacy Enhanced Mail format as specified in section A 1 of Appendix A of RFC 1422 Upgrade Script File An upgrade script file tells the IP telephone whether the telephone needs to upgrade software The Avaya IP Telephones attempt to read this file whenever they reset The upgrade script file also points to the settings file You download a default upgrade script file sometimes called the script file from http Awww avaya
185. ons or processing that apply to the Ethernet line interface apply only to the Ethernet line interface on that adapter Likewise any considerations or processing that apply to the secondary Ethernet interface apply only to the secondary Ethernet interface on the Gigabit Ethernet Adapter With an internal or connected Gigabit Ethernet Adapter system parameters PHY1STAT the Ethernet line interface and PHY2STAT the secondary Ethernet interface activate the respective Ethernet interface in the 1000Mbps operational mode when supported by the hardware When not supported by the hardware the respective Ethernet interface is set to auto negotiate the speed and duplex Dialing Methods The 9600 Series IP Telephones have a variety of telephony related applications that might obtain a telephone number during operation For example the Call Log saves the number of an incoming caller but does not consider that the user has to then prepend the saved number with one or more digits to dial an outside line and possibly one or more digits to dial long distance Two dialing methods are used depending on which version of Avaya Communication Manager CM is running 114 9600 Series IP Telephones Administrator Guide Release 3 1 Dialing Methods Log Digit Smart Enbloc Dialing Avaya Communication Manager CM Releases 4 0 and up give the call server the potential to provide a superior level of enhanced log digit analysis This feature also called
186. or show a Web page while the telephone is idle However Avaya does not recommend setting all of these values on the same telephone Avaya does recommend for instance that you set a lobby phone to go to a Web page when it is idle and to set a desk phone to go to the screen saver and or turn off the backlight when idle The related system parameters and their default values further described in Table 11 9600 Series IP Telephone Customizable System Parameters are e WMLIDLETIME 10 minutes e BAKLIGHTOFF 120 minutes e SCREENSAVERON 240 minutes e WMLIDLEURI null WMLIDLEURI is expected to be specified only for phones in public areas through the use of a GROUP parameter 160 9600 Series IP Telephones Administrator Guide Release 3 1 Timer Operation for the 9620 9620L 9620C 9630 9630G 9640 9640G 9650 9650C and 9670G Table 21 Idle Timer Settings and Results Shortest Timer Middle Timer Longest Timer Operation WMLIDLETIME X BAKLIGHTOFF is SCREENSAVERON Default operation and non zero is non zero After BAKLIGHTOFF minutes the WMLIDLEURI backlight turns off are null After SCREENSAVERON BAKLIGHTOFF additional minutes the screen saver is displayed WMLIDLETIME has no effect WMLIDLETIME SCREENSAVERO BAKLIGHTOFF is After SCREENSAVERON minutes and N is non zero non zero the screen saver is displayed WMLIDLEURI After BAKLIGHTOFF are null SCREENSAVERON additional minutes the backlight turns off
187. ort layer port number 0 65535 Text string containing the IP Addresses of one or more Avaya Converged Network Analyzer CNA servers to be used for registration Format is dotted decimal or DNS format separated by commas with no spaces Zero to 255 ASCII characters including commas Specifies DHCP server address es Format is dotted decimal or DNS format separated by commas with no spaces Zero to 255 ACSII characters including commas DHCP Standard lease violation flag Indicates whether to keep the IP Address if there is no response to lease renewal If set to 1 No the telephone strictly follows the DHCP standard with respect to giving up IP Addresses when the DHCP lease expires If set to 0 Yes the telephone continues using the IP Address until it detects reset or a conflict see DHCP Generic Setup on page 58 3 of 14 88 9600 Series IP Telephones Administrator Guide Release 3 1 Parameter Name Administering Options for the 9600 Series IP Telephones Table 11 9600 Series IP Telephone Customizable System Parameters continued Default Value Description and Value Range DIALFEATURES DNSSRVR DOMAIN DOT1X DOT1XSTAT DROPCLEAR ENHDIALSTAT FBONCASCREEN GRATARP GUESTDURATION Null 0 0 0 0 Null A list of feature number identifiers for softkey features potentially available in the Dialing call state for example Redial Zero to 255 ASCII characters consisting of
188. ose functions and cannot be displaced by an administrable feature button while the softkey normally labeled Drop softkey 4 can be used for an administrable feature button In addition to the administrable feature numbers listed in Table 15 two additional features can be specified on a softkey of your choice or can be completely replaced In the case of the system parameters IDLEFEATURES or DIALFEATURES if the list of feature numbers includes the value 1000 the corresponding softkey is reserved for the Redial feature local to the telephone This means the corresponding softkey is labeled Redial if the telephone has at least one phone number stored for the Redial feature otherwise the softkey is unlabeled In the case of the system parameter IDLEFEATURES if the list of feature numbers includes the value 118 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Features on Softkeys 1100 the corresponding softkey is reserved for a Backlight Off icon When pressed this softkey turns the telephone s backlight off saving energy The backlight comes back on automatically when an phone activity is detected such as an incoming call or a button press by the user Another consideration for IDLEFEATURES or DIALFEATURES is that if the system parameter PHNEMERGNUM is administered the third softkey in the Idle or Dialing call state will always be labeled Emerg regardless of the contents of those system parameters Feature
189. ot be changed This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file Note If you administered the APPSTAT parameter to suppress changes to one or more applications the telephone backs up and restores data as usual but ignores data for suppressed applications This prevents a user from bypassing your APPSTAT restrictions by editing the backup file For information about APPSTAT see The Application Status Flag APPSTAT on page 144 Issue 7 November 2009 131 Administering Telephone Options During backup file restoration user activity is prohibited untila Retrieval successful or Retrieval Failed message displays When a restore attempt fails if a retrieved file has no valid data or if a retrieved file cannot be successfully stored a Retrieval Failed message displays at the telephone until the user takes another action Data retrieval considerations are as follows When you create a backup file rather than edit an existing one be sure to create the file with UTF 16 LE little endian characters with Byte Order Mark BOM for LE of OxFFFE Backup saves data values using the generic format name value For specific formats see Backup All identifiers for example names are interpreted in a case insensitive manner but the case of parameter values Contact names and numbers is preserved Spaces preceding within or following a name are treated as part of the name
190. ource for administration of the button labels and associated telephone numbers in the Contacts application the Main Menu list and associated data etc 132 9600 Series IP Telephones Administrator Guide Release 3 1 9610 Backup Restore The administrator is expected to build the backup file in accordance with the requirements in this section so that when the 9610 boots up and registers it will obtain the appropriate data for user presentation Differences with the backup restore procedures used on the other 9600 Series IP Telephones include e The 9610 never backs up data it only retrieves data Since the user has no mechanism to change any data there is no need to back up changes For consistent terminology with other 9600 Series IP Telephones we use the term backup file here for the 9610 file e Because the user can never change data the OPSTAT value is ignored for the purposes of populating the display from the 9610 backup file e When the 9610 attempts to retrieve the backup file the telephone first attempts to retrieve a file labeled ext 9610data txt If the 9610 does not retrieve this file successfully unlike the other 96xx sets the 9610 attempts to retrieve a file labeled 9610data txt This file does not have an extension designation This retrieval process has the advantage of allowing all 9610s that are not associated with a specific extension s backup file to share a common backup file You can have for example t
191. parameters using Page 3 of the change system parameters ip options form Communication Manager Feature Administration Feature Administration On Hook Dialing Set up CM so that the phone supports on hook dialing Use the System Parameters Features form page 10 Use the command Change system parameters features to view the form and make the change 1 of 2 44 9600 Series IP Telephones Administrator Guide Release 3 1 Telephone Administration Communication Manager Feature Administration continued Feature Administration Auto Hold Set up CM to enable Auto Hold so that the phone automatically places an active call on hold when the user answers or resumes a call on another call appearance Use the System Parameters Features form page 6 Coverage Path Administer a coverage path for both phone demonstration and normal operations Use the Coverage Path form and give it a number for example Coverage path 1 If Voice Mail is available this is also where you administer the hunt group or VDN depending on the type of VM system being used Enhanced Conference Enable enhanced conference display to support the user Features experience for conferences Block Enhanced Conference Display on the Class of Restriction COR form must be set to No Use the command Change COR followed by a number to view the form and make the change a sample of the Class of Restriction form EC500 If EC500 licenses have been acquired enable EC50
192. plate AMDATAO1 HHAMTYPEO2 AMLBLO2 AMDATA02 HHAMTYPEOS AMLBLO3 AMDATA03 AMTYPE04 AMLBLO4 AMDATA04 AMTYPE05 AMLBLO5 AMDATA05 AMT YPEO6 AMLBLO6 AMDATA06 HHAMTYPEO7 AMLBLO7 AMDATAO7 AMT YPE0O8 AMLBLO8 AMDATA08 HHAMTYPEO9 AMLBLO9 AMDATAO9 AMTYPE10 AMLBL10 AMDATA10 AMTYPE11 AMLBL11 AMDATA11 Issue 7 November 2009 159 Administering Applications and Options THEAMTYPE12 AMLBL12 AMDATA12 Guest User Administration A guest user is anyone who logs into a 9600 Series IP Telephone that is not his or her primary phone at the user s home location This could mean that the guest user can log into a telephone that is across the country from the home location or one in the office adjacent to the home office You administer permission for guest login by setting the system parameter GUESTLOGINSTAT to 1 permitted which in turn displays the Guest Login option on the Avaya A Menu Other related parameters you can administer are GUESTDURATION which can be overridden by a different user entered duration during login and GUESTWARNING All parameters are described in Table 18 and Table 11 Timer Operation for the 9620 9620L 9620C 9630 9630G 9640 9640G 9650 9650C and 9670G When the idle timer in the telephone expires you can administer the telephone to turn off the backlight put up a screen saver and
193. pplication Options amp Settir Each individual sub application is listed left justified on an individual Application Line From top to bottom the sub applications are e Options amp Settings e Browser e Network Information e Log Out e About Avaya one X Main Menu No WML Applications Administered Figure 5 shows the Avaya Menu when no WML applications have been set up 150 9600 Series IP Telephones Administrator Guide Release 3 1 Avaya A Menu Administration Figure 5 Avaya Menu With No Applications Installed 30763 4 45pm 12 11 06 Avaya Menu Main Menu 4 Press Select for application Browser Network Information About Avaya one X Issue 7 November 2009 151 Administering Applications and Options Avaya Menu Administration With WML Applications Administer the AMADMIN parameter in the 46xxsettings file to point to a URL where the AvayaMenuAdmin ixt file resides A Important The AvayaMenuAdmin txt file must be a Unicode file to be properly processed by the phones You can create a Unicode version of this file using Notepad or most text editors select Encoding and Unicode Note Use the AvayaMenuAamin txt file to specify the WML applications to appear on the 9670G Home screen Then specify objects for the Avaya Menu through the Avaya Menu Administration file AvayaMenuAdmin txt Each administered object up to the maximum of 12 must have valid non null parameter data e AMTY
194. r details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless VLAN separation controls whether or not traffic received on the secondary Ethernet interface is forwarded on the voice VLAN and whether network traffic received on the data VLAN is forwarded to the telephone Add commands to the 46xxsettings txt file to enable VLAN separation The following example assumes the data VLAN ID is yyy and the data traffic 4 priority is z SET VLANSEP 1 SET PHY2VLAN yyy SET PHY2PRIO z Note Also configure the network switch so that 802 1Q tags are not removed from frames forwarded to the telephone 82 9600 Series IP Telephones Administrator Guide Release 3 1 The GROUP System Value The GROUP System Value You might have different communities of users all of which have the same telephone model but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an essential capability for hot desking associates We provide examples of the group settings for each of these situations later in this section Use the GROUP system value for this purpose 1 identify which telephones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group is assigned as Group 0
195. r than null Enabled show the Weather application on the Home screen 7 of 7 Note The Avaya one X Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface API Guide Document Number 16 600888 provides assistance in developing local Web sites The Application Status Flag APPSTAT The 9600 Series IP Telephones offer the user numerous applications like Contacts Call Log Redial and so on Each of these applications allows the user to add delete or in some cases edit entries You as the administrator might not want the user to have that level of functionality For example a hotel lobby telephone probably should not allow a user to delete the concierge s contact number Further for privacy reasons that same telephone should not allow a Call Log display You can use the Application Status Flag APPSTAT to administer specific application functionality permission levels for one or more telephones APPSTAT consists of one number specifying a certain level of allowed functionality A Zero 0 value is the most limiting setting Values 2 and 3 allow increasing levels of functionality and 1 allows the user complete application functionality Table 19 Application Status Flags and Their Meaning APPSTAT Value Meaning 0 Redial and Call Log are suppressed Contact changes are not allowed 1 All administered applications are displayed with full functionality This is the de
196. rams or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Security See http support avaya com security to locate and or report known vulnerabilities in Avaya products See http support avaya com to locate the latest software patches and upgrades For information about secure configuration of equipment and mitigation of toll fraud threats see the Avaya Toll Fraud and Security Handbook at http support avaya com Contents Chapter 1 Introduction 21 42 4244 8008 22293233 3 23 9 About This GUNG ass ss AS AAA AA AAA ATE A A 9 Change History 656 Sh ois es See ee oe ESA SE Ea Sha E 10 What s New in This Release 2 ee ee ana 10 Document Organization gt lt s oca ct Siew Odea DEE DS DME Ses 12 Miner DocurenidlBNH oct ao n me kaw SAR R9 RSE ERE 13 Chapter 2 Administration Overview and Requirements 15 9600 Series IP Telephones cl lllnn 15 Parameter Data Precedence
197. rances together or similar features together For example keep Director Next and Make Call adjacent on the same Aux button row Do not split like labels between the two sets of Aux buttons Administer features that are not directly usable by the user such as enhanced conference display on the Station Form on buttons 20 to 24 Call appearances display 5 digits with a reserved area for a call state icon Under the A menu the first two Call Settings items allow the users to set the phone to go to the Phone screen when the phone is ringing Go to Phone Screen on Ringing and or when the user is dialing Go to Phone Screen on Dialing In general Avaya recommends that you set both to Yes except for users covering many bridged appearances who may prefer to set the Go to Phone Screen on Ringing option to No Users can change these settings for themselves using the Call Settings submenu Group similar types of Aux buttons together on one page Aux buttons 1 8 or Aux buttons 9 16 if possible f the user has bridged call appearances on Aux buttons assign the bridged lines to Aux buttons 1 8 or to Aux buttons 9 16 f the user has AD buttons put them on the same page if possible Keep related features on the same page of Aux buttons For example keep Directory Next and Make call together on the same row of Aux button labels and do not split between Aux buttons 8 and 9 which represent two different pages Admini
198. ration on page 56 parameters Also Chapter 8 Administering Applications and Options Configuration file DHCP and File Servers on page 55 and especially strongly HTTP Generic Setup on page 69 Also recommended Chapter 8 Administering Applications and Options VPN DHCP DHCP and File Servers on page 55 and Chapter Configuration file strongly recommended 6 Telephone Software and Application Files Also see the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 for VPN details VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 2 of 2 General information about administering DHCP servers is covered in DHCP and File Servers on page 55 and more specifically DHCP Server Administration on page 56 General information about administering HTTP servers is covered in DHCP and File Servers and more specifically HTTP Generic Setup Once you are familiar with that material you can administer telephone options as described in Chapter 7 Administering Telephone Options Issue 7 November 2009 17 Administration Overview and Requirements Parameter Data Precedence If a given parameter is administered in multiple places the last server to provide the parameter has precedence The precedence from lowest to highest is 1 LLDP 2 Manual administration with the two exceptions described for the system parameter STATIC on page 97 3 DHCP except as indicated in Table 9
199. re IDLEAPP LISTAPP When retrieving data the following applies e If the BOM is not OXFFFE the entire file is rejected and the retrieval is considered to have failed e All identifiers for example names are interpreted in a case insensitive manner e The case of parameter values and Contacts names and numbers is preserved e Spaces preceding within or following a name or value are treated as part of that entity e CR and lt LF gt are interpreted as line termination characters e Blank lines are ignored e f an identifier is not recognized or is invalid the entire line is ignored e If an identifier is valid but the data itself is invalid or incomplete the line is ignored The determination of what constitutes a valid value for each data element is specified in the individual requirements in this document e If more than one line contains a value for a parameter or Contacts entry the last value read is used Hence new values overwrite previous values as lines are read from the file In all other cases the order of the lines in the file does not matter The success of the retrieval process requires the telephone to obtain the backup file and to successfully store valid data The existence of invalid data does not constitute a failed retrieval Issue 7 November 2009 169 Administering Specific 9600 Series IP Telephones Main Menu MM Administration Use the 46xxsettings file to set the system parameter BRURI to point
200. re administered as desired Install a DHCP application on at least one new or existing PC on the LAN Add IP telephone administration to DHCP application Install an HTTP HTTPS application on at least one new or existing PC on the LAN Download the files from the Avaya support site Edit the settings file as desired using your own tools Chapter 3 Network Requirements Chapter 4 Communication Manager Administration Chapter 4 Communication Manager Administration Vendor provided instructions DHCP Server Administration in Chapter 5 Server Administration Vendor provided instructions http Awww avaya com support Chapter 6 Telephone Software and Application Files Chapter 6 Telephone Software and Application Files 1 of 2 Issue 7 November 2009 19 Administration Overview and Requirements Table 2 Administrative Checklist continued Task Description For More Information See Administer WML Add WML content as applicable Avaya one X Deskphone servers to new or existing WML servers Edition for 9600 IP Telephones Administer telephones locally as applicable Installation of telephones in the network Allow user to modify Options if applicable Administer push content as applicable As a Group Individually Application Programmer Interface API Guide Document Number 16 600888 The GROUP System Value on page 83 and the Avaya
201. re in the default directory do not use item 6 in Table 3 As the LAN or System Administrator you are also responsible for e Administering the DHCP server as described in Chapter 5 Server Administration e Editing the configuration file on the applicable HTTP or HTTPS file server as covered in 9600 Series IP Telephone Scripts and Application Files Other Network Considerations SNMP The 9600 Series IP Telephones are fully compatible with SNMPv2c and with Structure of Management Information Version 2 SMIv2 The telephones respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 Fully compatible means that the telephones respond to queries directed either at the MIB II or the read only Custom MIB Read only means that the values therein cannot be changed externally by means of network management tools You can restrict which IP Addresses the telephone accepts SNMP queries from You can also customize your community string with system values SNMPADD and SNMPSTRING respectively 9600 Series IP Telephones support the functionality introduced with Avaya Communication Manager Release 4 0 that allows call server administration of the SNMP community string and SNMP Source IP Addresses For more information see Chapter 5 Server Administration and Table 11 9600 Series IP Telephone Customizable System Parameters Note As of Release 1 1 SNMP is disabled by default Administrators mu
202. right starting in the top row The Quick Touch Panel is displayed on the Phone screen call appearance list and the Personalizing button labels option when enabled by the associated user option Home gt Settings gt Options amp Settings gt Screen amp Sounds gt Show Quick Touch Panel even if it contains 0 buttons If all or any buttons are empty that should indicate to the user that some configuration or administration needs to be done Shuffling Administer shuffling on three forms e Feature Related Parameters form shown in Figure 10 Set the Direct IP IP Audio Connections field to y yes e IP Network Region form shown in Figure 14 Set both the Intra region IP IP Direct Audio field and the Inter region IP IP Direct Audio field to y yes e Station form shown in Figure 7 Set the Direct IP to IP Audio Connection to y yes The Station form setting overrides the network region which overrides the system setting Issue 7 November 2009 53 Communication Manager Administration Wide Band Codecs You must administer wide band codecs for each IP codec set and for IP network regions See Appendix C Sample Administration Forms for sample screens 54 9600 Series IP Telephones Administrator Guide Release 3 1 Chapter 5 Server Administration Software Checklist Ensure that you own licenses to use the DHCP HTTP and HTTPS server software Note You can install the DHCP and HTTP server software on the same machi
203. rt PORTAUD the audio connection number specified in a CNA is even or RTP test request plus or minus PORTAUD one as with FEPORT above 1 if PORTAUD is odd or the port number reserved for CNA RTP tests plus or minus one as for PORTAUD above RTCPMONPORT PORTAUD RTCP packets transmitted to UDP 1 if an RTCP monitor PORTAUD is even or PORTAUD 1 if PORTAUD is odd System specific System Transmitted signaling UDP specific protocol packets 3 of 3 Security For information about toll fraud see the respective call server documents on the Avaya support Web site The 9600 Series IP Telephones cannot guarantee resistance to all Denial of Service attacks However there are checks and protections to resist such attacks while maintaining appropriate service to legitimate users All 9600 Series IP Telephones that have WML Web applications support Transport Layer Security TLS This standard allows the telephone to establish a secure connection to a HTTPS server in which the upgrade and settings file can reside This setup adds security over another alternative You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Chapter 5 Server Administration Issue 7 November 2009 33 Network Requirements e Support signaling channel encryption while registering and when registered with appropriat
204. rt the following two scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1XSTAT 2 the telephone can support authentication from the switch When DOT1X is 0 or 1 the telephone is unable to authenticate with the switch e Telephone and PC Dual Authentication Both the IP telephone and the connected PC can support 802 1X authentication from the switch The IP telephone may be configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 and DOT1XSTAT 1 or 2 The attached PC must be running 802 1X supplicant software Link Layer Discovery Protocol LLDP Release 1 2 9600 Series IP Telephones support IEEE 802 1AB Link Layer Discovery Protocol LLDP is an open standards layer 2 protocol IP Telephones use to advertise their identity and capabilities and to receive administration from an LLDP server LAN equipment can use LLDP to manage power administer VLANs and provide some administration The transmission and reception of LLDP is specified in IEEE 802 1AB 2005 The 9600 Series IP Telephones use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA 106 9600 Series IP Telephones Administrator Guide Release 3 1 Link Layer Discovery Protocol LLDP TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUS are sent to the LLDP Multicast MAC address 01 80 c2 00 00 0e
205. runcated if they exceed these maximum sizes Types must be 3 characters starting and ending with a slash character with a digit character 0 to 3 in between e g 1 Leading and or trailing spaces are ignored for type fields The Types are 0 for General 1 for Work 2 for Mobile and 3 for Home Types are optional and missing types default to O General Lines may be at most 255 Unicode characters long including the lt CR gt lt LF gt Blank lines including lines consisting only of spaces and or tabs are ignored A field other than the first that consists of only spaces is ignored Because types can be omitted if the potential type field is more than 3 characters or does not start and end with a slash it is considered the next number field if any e g 1 and 02 would be considered numbers Entries are invalid if e the name is null a non blank line starts with tab or with followed by tab e there is no numberi field m e any number field is null for example just for number2 e a potential type field contains an invalid digit not 0 1 2 or 3 or consists of or e more than three numbers are provided e the entry contains more types than numbers The Windows XP Notepad program allows Unicode text files to be created and edited Use the Save As dialog to set the file Encoding to Unicode USB Login Setup As of software Release 3 0 users can be allowed to log
206. s srmal Balla Ter Buca Per deS vhab adis dej External Esfiha Imi He eel Far eternal Calls Int External Palla Te a Te ap Haie NUR imeem ky a EFE DES imam hiap mim d mend Ges chase ee nad q rei 4 ma uel nas dine IA gt pu MR EE PEN E a Issue 7 November 2009 187 Sample Administration Forms Figure 9 Station Form Site Data Abbreviated Dial and Button Assignments Hz cali ppr BI abrial DESC Y REL WT malre mall misser 2 Leer oe IES a Lie eo tarnen ci oe Lash aae ie Lie mum 188 9600 Series IP Telephones Administrator Guide Release 3 1 Figure 10 Feature Related System Parameters Form Automatic Exclusion by COS ij Butsmatic Exeluslon Couerage Hold n futosatic Exclusion with whisper Page n Recall Rotary Digit E Duration of Call Timer Displey seconds E WIRELESS PARAMETERS Radio Controllers with Download Server Permission enter board Location LL EE EU EN IP pudis Hairpinning Direct IP IP Audis ert M RUSSIAN HULTI PREQUENCY PACKET SIGNALING s T2 Backward Signal Activation Timer secs IS Lo Li Fura irao Z2 LI oo oo a hace eben 23012 WIN JOUER Bar Lv change rato 220L7 Issue 7 November 2009 189 Sample Administration Forms Figure 11 IP Address Mapping Form exi purse EE M co amh mm am tlzjal alsfe Tem ia 14 15 i 17 an 19 20 21 22 29 24 23 28 zi 2a 25 0 132 IP ADDRESS MAPPING
207. s administered only for any SBM24 Button Module are ignored The feature must be administered for the telephone itself and not the button module Primary call appearances bridged call appearances and Team Buttons cannot be administered on softkeys The feature button softkey labels displayed to the user are those downloaded from the call server If the user has personalized the labels the personalized labels are presented instead If one of the designated parameters contains a Feature number more than once and that number corresponds to at least one occurrence of a feature button downloaded from the call server the designation of softkeys to features is assigned in the order the features are listed For example if two Abbreviated Dial AD buttons Feature Number 65 are listed in the DIALFEATURES parameter the first AD button in that list is associated with the first AD button downloaded from the call server The second AD button in the DIALFEATURES parameter is associated with the second AD button downloaded from the call server if any and so on Note The system parameters allow you to specify more features than can be displayed on any one telephone For example IDLEFEATURES allows you to specify up to six features although any one telephone can display at most four of them The maximum size of each parameter allows you to specify one comprehensive list for that parameter s related call state but allows your user community to see d
208. s message to the appropriate DHCP server Step 2 DHCP Server to Telephone The DHCP file server provides information to the telephone as described in DHCP and File Servers on page 55 Among other data passed to the telephone is the IP Address of the HTTP or HTTPS server Step 3 Telephone and File Server The 9600 Series IP Telephones can download script files application files and settings files from either an HTTP or HTTPS server The telephone queries the file server which transmits a script file to the telephone This script file at a minimum tells the telephone which application file the telephone must use The application file is the software that has the telephony functionality The telephone uses the script file to determine if it has the proper application file If the telephone determines the proper application file is missing the telephone requests an application file download from the file server The telephone then downloads the file and conducts some checks to ensure that the file was downloaded properly If the telephone determines it already has the proper file the telephone proceeds as described in the next paragraph without downloading the application file again The telephone checks and loads the application file then uses the script file to look for a settings file if appropriate The optional settings file can contain settings you have administered for any or all of the 9600 Series IP Telephones in your
209. ser can hang up immediately after dialing and the transfer proceeds normally The features Abort Transfer and Transfer Upon Hang up can interact If a user initiates a transfer dials the destination and hangs up without pressing the Complete softkey the three possible outcomes are e The transfer is completed This is the case when Transfer Upon Hang up is set to Yes regardless of the Abort Transfer setting e The transfer is aborted This is the case when Transfer Upon Hang up is set to No and Abort Transfer is set to Yes e The transfer is denied This is the case when Transfer Upon Hang up is set to No and Abort Transfer is set to No and the call appearance of the transferee remains on soft hold Attempts to transfer an outside call to an outside line are denied However the user can drop the denied destination and initiate a transfer to an internal destination The call server feature Toggle Swap allows the user to swap the soft held and setup call appearances That is the setup call appearance becomes soft held and the soft held call 42 9600 Series IP Telephones Administrator Guide Release 3 1 Conferencing Call Considerations appearance becomes active as the setup call appearance This only works once the setup call appearance is connected on a call If Toggle Swap is pressed while the setup call appearance has ringback the call server sends a broken flutter to the setup call appearance Toggle Swap is ignored without
210. signature is an encrypted digest of the file message document driver program being signed The digest is computed from the contents of the file by a one way hash function such as MD5 or SHA 1 and then encrypted with the private part of a public private key pair To prove that the file was not tampered with the recipient uses the public key to decrypt the signature back into the original digest recomputes a new digest from the transmitted file and compares the two to see if they match If they do the file has not been altered in transit by an attacker Domain Name System an IETF standard for ASCII strings to represent IP Addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP Addresses Avaya 9600 Series IP Telephones can use DNS to resolve names into IP Addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP Addresses were available as long as a valid DNS server is identified first H 323 application that performs essential control administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet Internet Key Exchange Protoco
211. splay for 60 seconds without making an entry The telephone automatically attempts to register by means of Unnamed Registration A telephone registered with Unnamed Registration has the following characteristics e only one call appearance e no administrable features e can make only outgoing calls subject to call server Class of Restriction Class of Service limitations and e can be converted to normal named registration by the user entering a valid extension and password You can also administer the telephone to avoid unnamed registration and remain unregistered if no extension and password are provided For more information see UNNAMEDSTAT in Table 11 For more information about the installation process see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Error Conditions Assuming proper administration most of the problems reported by telephone users are likely to be LAN based Quality of Service server administration and other issues can impact user perception of IP telephone performance The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide covers possible operational problems that might be encountered after successful 9600 Series IP Telephone installation The User Guides for a specific telephone model also contain guidance for users having problems with specific IP telephone applications 22 9600 Series IP Telephones Administra
212. splays gt A ON C1 8 Select the Option Name for 242 and set the value string 9 Click the OK button 10 For the Option Name field select 003 Router from the drop down list 11 Click Edit Array 12 Enter the Gateway IP Address recorded in Table 3 Required Network Information Before Installation Per DHCP Server for the New IP Address field 13 Select Add and then OK Adding the DHCP Option Use the following procedure to add the DHCP option 1 Highlight the scope you just created 2 Select Scope under DHCP Options 3 Select the 242 option that you created from the Unused Options list 4 Click the Add button 64 9600 Series IP Telephones Administrator Guide Release 3 1 DHCP Server Administration 5 Select option 003 from the Unused Options list 6 Click the Add button 7 Click the OK button 8 Select the Global parameter under DHCP Options 9 Select the 242 option that you created from the Unused Options list 10 Click the Add button 11 Click the OK button Activating the Leases Use the following procedure to activate the leases e Click Activate under the Scope menu The light bulb icon for the scope lights Verifying Your Configuration This section describes how to verify that the 96XXOPTIONS are correctly configured for the Windows NT 4 0 DHCP server Note Although this configuration represents that for 9600 Series IP Telephones the file remains as 46XXOPTIONS This allows share
213. ss Mask Gateway IP Address Subtype 4 CNA Server IP Address in use value from CNASRVR Subtype 5 File Server IP Address Subtype 6 2of3 108 9600 Series IP Telephones Administrator Guide Release 3 1 Link Layer Discovery Protocol LLDP Table 13 LLDPDU Transmitted by the 9600 Series IP Telephones continued Category TLV Name Type TLV Info String Value Avaya Proprietary Basic Mandatory 802 1Q Framing End of LLDPDU 802 1Q Framing 1 if tagging or 2 if not Subtype 7 Not applicable 3 of 3 On receipt of a LLDPDU message the Avaya IP Telephones will act on the TLV elements described in Table 14 Table 14 Impact of TLVs Received by 9600 Series IP Telephones on System Parameter Values System Parameter Name TLV Name Impact PHY2VLAN L2QVLAN and L2Q IEEE 802 1 Port VLAN ID IEEE 802 1 VLAN Name System value changed to the Port VLAN identifier in the TLV The system value is changed to the TLV VLAN Identifier L2Q will be set to 1 ON VLAN Name TLV is only effective if e The telephone is not registered with the Call Server Name begins with VOICE case does not matter The VLAN is not zero DHCP Client is activated The telephone is registered but is not tagging layer 2 frames with a non zero VLAN ID If VLAN Name causes the telephone to change VLAN and the telephone already has an IP Address the telephone will release the IP Ad
214. st initiate SNMP by setting the SNMPADD and SNMPSTRING system values appropriately For more information about SNMP and MIBs see the IETF reference listed in Appendix B Related Documentation The Avaya Custom MIB for the 9600 Series IP Telephones is available for download in txt format on the Avaya support Web site at http www avaya com support 26 9600 Series IP Telephones Administrator Guide Release 3 1 Other Network Considerations Reliability and Performance All 9600 Series IP Telephones respond to a ping or traceroute message sent from the call server switch or any other network source The telephones do not originate a ping or traceroute The 9600 Series IP Telephones offer and support remote ping and remote traceroute The switch can instruct the telephone to originate a ping or a traceroute to a specified IP Address The telephone carries out that instruction and sends a message to the switch indicating the results For more information see your switch administration documentation If applicable the telephones test whether the network Ethernet switch port supports IEEE 802 1D q tagged frames by ARPing the router with a tagged frame For more information see VLAN Considerations on page 100 If your LAN environment includes Virtual LANs VLANs your router must respond to ARPs for VLAN tagging to work properly For 9600 Series IP Telephones using a DHCP server during DHCP processing the parameters listed in Ta
215. ster features that are not directly usable by the user such as enhanced conference display on the Station form on buttons 20 to 24 Call appearances display 5 digits with a reserved area for a call state icon 52 9600 Series IP Telephones Administrator Guide Release 3 1 Shuffling Special Considerations for the 9670G IP Telephone The 9670G IP Telephone supports a Quick Touch panel that provides ease of access to any additional call appearances or switch features programmed on any of eight Quick Touch buttons The Quick Touch panel is located at the bottom of the screen below the application area The panel is distinguished visibly from the application area and serves as a container for the Quick Touch buttons Quick Touch buttons are similar to the 9650 s Aux buttons Quick Touch buttons are on screen objects that contain a text label and can have an associated graphic icon to indicate the status of the button s assigned feature the available space is 8 9 characters If the button is a call appearance the status icon is on the left side otherwise the status icon is on the right side The basic appearance of a Quick Touch button resembles an actual physical button and provides appropriate pressed down and not pressed up appearances The Quick Touch Panel supports a maximum of eight Quick Touch buttons arranged in two rows of up to four buttons each Only buttons with assigned features are displayed populated from left to
216. stration Results Chart 49 Station Number Portability and IP Address Lists 29 Supplicant Operation 802 1X 105 Switch Administration 0 38 Switch Compatibility and Aliasing IP Telephones 37 System Parameter Values Impact of Received TLVs 109 System Parameters 2 2 lr 44 System Parameters Customizable 86 138 System Wide CM Administration 44 T Tagging and VLAN administering 16 TCP UDP Port Utilization sss 30 Telephone Administration 16 44 Telephone and Call Server initialization 21 Telephone and File Server initialization 21 Issue 7 November 2009 197 Index Telephone Initialization Process 20 Telephone Options Administering 85 Telephone Software and Application Files 79 Telephone to Network initialization 20 Terms Glossary of 2 2 2 2 20 0 aoe Timer Operation a aooaa 160 Time to Service TTS ll sn 34 TES i T 30 TLVs Received Impact on System Parameter Values 109 Troubleshooting a 9610 IP Telephone 178 U UDP Port Selection 39 UDP TCP Port Utilization 30 Unnamed Registration 22 Upgrade Script and Application File Choosing the Right 4 0354 lecto E eee XE n REOR e 80 Upgrade Script File 80 Upgrade Script contents of 82 USB Devices Contacts
217. strings 1 User can select English language text strings SET LANGOSTAT 1 Contains the name of the language file x where x is 1 through 4 The file name must end in txt Example SET LANG1FILE mlf russian txt LANG1FILE LANG2FILE LANG3FILE LANG4FILE Larger text font file name A string of up to 32 characters specifies the loadable language file on the HTTP server for the Large Text font System wide language that contains the name of the default system language file if any Value is 0 to 32 ASCII characters The file name must end in txt The default is a null string Example SET LANGSYS mlf_german txt Indicates whether the user s Call Log should be backed up Values are 1 Yes the Call Log is backed up to the same backup file as all other user data see Table 16 for information subject to normal administration of that file 0 No Event Log Severity Level one 0 8 ASCII numeric digit Controls the level of events logged in the endptRecentLog and endptResetLog objects in the SNMP MIB Events with the selected level and with a higher severity level will be logged Valid values are 0 Disabled 1 emergencies 2 alerts 3 critical 4 errors 5 warnings 6 notices 7 information 8 debug 6 of 14 Issue7 November 2009 91 Administering Telephone Options Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range
218. t Value 0 30 ASCII dialable characters 0 9 and and no spaces Null is a valid value Certificate Authority Identifier to be used in a certificate request 0 to 255 ASCII characters Common Name of the Subject of a certificate request 0 to 255 ASCII characters that contain the string SSERIALNO or BMACADDR Additional information for the Subject of a certificate request 0 to 255 ASCII characters Bit length of the private key to be generated for a certificate request 4 ASCII numeric digits 1024 through 2048 Percentage of a certificate s Validity interval after which renewal procedures will be initiated 1 or 2 ASCII numeric digits 1 through 99 URL to be used to contact an SCEP server 0 to 255 ASCII characters zero or one URL 7 of 14 92 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Options for the 9600 Series IP Telephones Table 11 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range OPSTAT OPSTAT2 NVHTTPSRVR 1 111 0 0 0 0 Specifies whether the telephone will wait until a pending certificate request is complete or whether it will periodically check in the background 1 ASCII numeric digit 0 or 1 as follows 1 If a connection to the SCEP server is successfully established SCEP will remain in progress until the request for a certificate is granted or rejected 0 SC
219. t button after you enter all the exclusions The Lease Duration dialog box displays For all telephones that obtain their IP Addresses from the server enter 30 days in the Lease Duration field This is the duration after which the IP Address for the device expires and which the device needs to renew Click the Next button The Configure DHCP Options dialog box displays Click the No I will activate this scope later button The Router Default Gateway dialog box displays For each router or default gateway enter the IP Address and click the Add button When you are done click the Next button The Completing the New Scope Wizard dialog box displays Click the Finish button The new scope appears under your server in the DHCP tree The scope is not yet active and does not assign IP Addresses Highlight the newly created scope and select Action gt Properties from the menu Issue7 November 2009 67 Server Administration 16 Under Lease duration for DHCP clients select Unlimited and then click the OK button AX CAUTION IP Address leases are kept active for varying periods of time To avoid having calls terminated suddenly make the lease duration unlimited Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure 1 On the DHCP window right click the Scope Options folder under the scope you created in the last procedure A drop down menu d
220. t interface or to the telephone without regard to specific VLAN IDs or the existence of tags All tagged frames received on the secondary Ethernet interface are changed before forwarding to make the VLAN ID equal to the PHY2VLAN value and the priority value equal to the PHY2PRIO value Untagged frames received on the secondary Ethernet interface are not changed before forwarding Tagged frames with a VLAN ID of zero priority tagged frames will either be forwarded without being changed preferred or changed before they are forwarded such that the VLAN ID of the forwarded frame is equal to the PHY2VLAN value and the priority value is equal to the PHY2PRIO value 1 of 2 102 9600 Series IP Telephones Administrator Guide Release 3 1 Table 12 VLAN Separation Rules continued DNS Addressing If Then VLANSEP is 1 AND the telephone is The Ethernet switch forwarding logic determines that On Enabled not tagging frames frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to OR if the telephone is the telephone without regard to specific VLAN IDs or tagging frames with a the existence of tags VLAN ID equal to PHY2VLAN Frames received on the secondary Ethernet interface will not be changed before forwarding In other words OR if the PHY2VLAN tagging is not added or removed and the VLAN ID value is zero and priority of tagged frames is not changed VLANSEP is
221. t support Supplicant operation also support Extensible Authentication Protocol EAP but only with the MD5 Challenge authentication method as specified in IETF RFC 3748 8 5 33a A Supplicant identity ID and password of no more than 12 numeric characters are stored in reprogrammable non volatile memory The ID and password are not overwritten by telephone software downloads The default ID is the MAC address of the telephone converted to ASCII format without colon separators and the default password is null Both the ID and password are set to defaults at manufacture EAP Response ldentity frames use the ID in the Type Data field EAP Response MD5 Challenge frames use the password to compute the digest for the Value field leaving the Name field blank When a telephone is installed for the first time and 802 1x is in effect the dynamic address process prompts the installer to enter the Supplicant identity and password The IP telephone does not accept null value passwords See Dynamic Addressing Process in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Installation and Maintenance Guide Issue 7 November 2009 105 Administering Telephone Options The IP telephone stores 802 1X credentials when successful authentication is achieved Post installation authentication attempts occur using the stored 802 1X credentials without prompting the user for ID and password entry An IP telephone can support several different 80
222. t the directory you created to hold the backups Internet Information Services 4 Right click and select Properties Issue 7 November 2009 71 Server Administration 5 Select Directory and enable write access 72 9600 Series IP Telephones Administrator Guide Release 3 1 HTTP HTTPS Configuration for Backup Restore 6 Select Directory Security Issue 7 November 2009 73 Server Administration 7 Select Directory Security Anonymous access and authentication control Edit Authentication let heres Mo user name paeswond requied bo access this reroute Authentiosted access For the followang suther cation methods user name and password ane reque when Snr MOU accen is deahled cu acce js esinched using NTFS access caniral lets V Basic authentication p ssword ir sent in clear tesi Digest authentication tor Windas doman servers F Integrated Window authentication Lom c we 8 Select Basic authentication password is sent in clear text 9 Click Edit next to Select a default domain Bares Authent ication Domain gt Basic Authentication Domain The default Windows Domain used tor Basic Authentication is Ihe local doman the siet seraa ie active in HI the deiat domain should be gher Hien the local domain entes d here Demanen Bowe Use Octant ETIN The domain name should be blank 10 Press OK several times to accept your settings 74 9600 Ser
223. takes effect starting with the next telephone boot up For sample Station Forms see Appendix C Sample Administration Forms 46 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Stations Aliasing 9600 Series IP Telephones Communication Manager releases earlier than 4 0 do not provide native support for 96xx IP Telephones On the Station Form administer alias the telephones as follows Change Alias Station Alias set up type 9610 to a 4610 Alias set up type 9620 to a 4610 Alias set up type 9630 9630G to a 4620SW 4621SW Alias set up type 9640 9640G to a 4620SW 4621SW Alias set up type 9650 to a 4620SW 4621SW Alias set up type 9670G to a 4620SW 4621SW Communication Manager release 4 0 and later provides native support for the 9610 9620 9630 9630G 9640 9640G and 9650 With CM 4 0 and later the 9670G must be aliased as a 9630 IP Telephone Softphone is currently not supported using native support of the 96xx phones Note Call appearances are not configurable for native support of the 9610 in CM 4 0 Care should be taken when aliasing the 9610 as a 4610 since the call appearances are configurable but must adhere to the unique 9610 administrative guidelines found in For the 9610 IP Telephone on page 48 and Special Administration for the 9610 IP Telephone Administering Features The following are administrable Station Features that Avaya recommends you administer for your 960
224. tegration 9600 Series IP Telephones with CM 4 0 Native Support Release 1 2 provides native support for 9600 Series IP Telephones running on Avaya Communication Manager CM Release 4 0 or later When native support applies pressing the Messages button causes the telephone to first determine if the call server has a dedicated number for retrieving voice mail and when found to proceed with voice mail retrieval 9600 Series IP Telephones Aliased as 4600 Series IP Telephones When native support does not apply 9600 Series IP Telephones are aliased as 4600 Series IP Telephones and run under a CM Release earlier than 4 0 In this case use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string MSGNUM examples are e a standard telephone number the telephone should dial to access your voice mail system such as AUDIX or Octel e a Feature Access Code FAC that allows users to transfer an active call directly to voice mail FACs are supported only for QSIG integrated voice mail systems like AUDIX or Octel QSIG is an enhanced signaling system that allows the voice mail system and Avaya Communication Manager Automated Call Processing ACP to exchange information When the user presses the Messages button on the telephone that number or FAC is automatically dialed giving the user one touch access to voice mail The settings file specifies the telephone number to be dialed automati
225. tes after which the Home screen will be displayed Value is 1 or 2 ASCII numeric digits 5 through 30 If you prefer an idle Web page to display instead of the Home screen set this value to less than the WMLIDLETIME value HTTP server directory path The path name prepended to all file names used in HTTP and HTTPS get operations during initialization Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required The command syntax is SET HTTPDIR myhttpdir where myhttpdir is your HTTP server path HTTPDIR is the path for all HTTP operations except for BRURI TCP port number used for HTTP file downloading 2 to 5 ASCII numeric digits Valid values are 80 through 65535 Note that when the file server is on Communication Manager set this value to 81 port required for HTTP downloads rather than the using the default IP Address es or DNS Name s of HTTP file servers used to download telephone files Dotted decimal or DNS format separated by commas 0 255 ASCII characters including commas Controls whether ICMP Destination Unreachable messages will be processed Values are 0 No 1 Send limited Port Unreachable messages 2 Send Protocol and Port Unreachable messages Controls whether ICMP Redirect messages will be processed Values are 0 No 1 Yes A list of feature number identifiers for softkey features potentially available in the Idle call state for example Redial
226. th priority over other traffic If LLDP was used set the telephones VLAN that setting has absolute authority Otherwise you can set VLAN tagging manually by DHCP or in the 46xxsettings txt file If VLAN tagging is enabled L2Q 0 or 1 the 9600 Series IP Telephones set the VLAN ID to L2QVLAN and VLAN priority for packets from the telephone to L2QAUD for audio packets and L2QSIG for signalling packets The default value 6 for these parameters is the recommended value for voice traffic in IEEE 802 1D Regardless of the tagging setting a 9600 Series IP Telephone will always transmit packets from the telephone at absolute priority over packets from secondary Ethernet The priority settings are useful only if the downstream equipment is administered to give the voice VLAN priority VLAN Detection The Avaya IP Telephones support automatic detection of the condition where the L2QVLAN setting is incorrect When VLAN tagging is enabled L2Q 0 or 1 initially the 9600 Series IP Telephone transmits DHCP messages with IEEE 802 1Q tagging and the VLAN set to L2QVLAN The telephones will continue to do this for VLANTEST seconds e f the VLANTEST timer expires and L2Q 1 the telephone sets L2QVLAN O and transmits DHCP messages with the default VLAN 0 e f the VLANTEST timer expires and L2Q 0 the telephone sets L2QVLAN O and transmits DHCP messages without tagging e If VLANTEST is 0 the timer will never expire Note Regardless of the settin
227. the 9610 which uses WMLSMALL instead WMLPROXY Null Optional Text string containing the IP Address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the Web pages a user accesses are all on the intranet of your organization WMLEXCEPT Null Optional Text string containing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCII characters This parameter is optional if the Web pages to be accessed by the user are all on the intranet of your organization If WMLPROXY is null the value of this parameter is ignored 3 of 7 140 9600 Series IP Telephones Administrator Guide Release 3 1 Customizing 9600 Series IP Telephone Applications and Options Table 18 9600 Series IP Telephone Customizable System Parameters continued Description and Value Range Parameter Name Default Value Status WMLIDLETIME 10 Optional WMLIDLEURI Null Optional WMLPORT 80 Optional WMLSMALL Null Optional Idle time before displaying Web page The number of minutes of inactivity after which the Web browser will be displayed if WMLIDLEURI is not null The default is 10 minutes Valid values range from 1 to 999 minutes 16 65 hours Idle time Web page URI URI that specifies the Web page the browser displays after an idle interval Value Zero or one URI 0 255 ASCII characters no spaces Null is valid but if Null no page displays
228. the user an idea of how network conditions affect the audio quality of the current call Avaya assumes you have more detailed tools available for LAN troubleshooting Qtest for Audio Quality Qtest can be activated and the results displayed via the Avaya A Menu or for the 9670 the Home screen Phone Settings Network Information option When Qtest is activated a UDP message containing a 4 octet Packet ID and a 4 octet Transmit Timestamp with a precision of at least 1 millisecond is sent every 20 milliseconds to the IP address specified by the value of QTESTRESPONDER Each message is padded to a length of 180 octets including the UDP header A UDP port will only be opened for Qtest while it is active see TCP UDP Port Utilization on page 30 for the UDP port numbers applicable to Qtest 28 9600 Series IP Telephones Administrator Guide Release 3 1 Other Network Considerations The following values are generated from the echoed replies e the total number of packets sent e the total number of packets received e the percentage of packets lost e the largest number of sequential packets lost the largest burst lost e the number of packets received out of sequence e the average round trip delay e the maximum round trip delay e the percentage of round trip delays longer than 400 milliseconds and e the average jitter the number of milliseconds of delay introduced by the telephone s jitter buffer The end user can view the r
229. the HTTP server application e Administer the system parameters HTTPSRVR and CODESRVR to the address es of the HTTP server Include these parameters in DHCP Option 242 or the appropriate SSON Option e Download the upgrade script file and application file s from the Avaya Web site http www avaya com support to the HTTP server For more information see Contents of the Settings File on page 82 Issue 7 November 2009 69 Server Administration Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the settings file name accurately as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server HTTP HTTPS Configuration for Backup Restore In addition to the procedures in this section you can use the Avaya File Server Application for configuration firmware file download and backup restore You can download this application from http www avaya com support For IIS Web Servers A Important You must have accounts in the domain of your IIS server 70 9600 Series IP Telephones Administrator Guide Release 3 1 HTTP HTTPS Configuration for Backup Restore 3 Go to control panel Administrative Tools Internet Services Manager and selec
230. the Next button The IP Address Range dialog box displays 66 9600 Series IP Telephones Administrator Guide Release 3 1 7 10 15 DHCP Server Administration Define the range of IP Addresses used by the IP telephones listed in Table 3 Required Network Information Before Installation Per DHCP Server The Start IP Address is the first IP Address available to the IP telephones The End IP Address is the last IP Address available to the IP telephones Note Avaya recommends not mixing 9600 Series IP Telephones and PCs in the same scope Define the subnet mask in one of two ways e The number of bits of an IP Address to use for the network subnet IDs e The subnet mask IP Address Enter only one of these values When you finish click the Next button The Add Exclusions dialog box displays Exclude any IP Addresses in the range specified in the previous step that you do not want assigned to an IP telephone a In the Start Address field under Exclusion Range enter the first IP Address in the range you want to exclude b In the End Address field under Exclusion Range enter the last IP Address in the range you want to exclude c Click the Add button d Repeat steps a through c for each IP Address range that you want to exclude Note You can add additional exclusion ranges later by right clicking the Address Pool under the newly created scope and selecting the New Exclusion Range option Click the Nex
231. their default values e the valid ranges for those values and e a description of each one For DHCP the DHCP Option sets these parameters to the desired values as discussed in DHCP and File Servers on page 55 For HTTP the parameters in Table 11 are set to desired values in the script file For more information see Contents of the Settings File on page 82 When using a media server see Table 11 9600 Series IP Telephone Customizable System Parameters on page 86 for information on parameters set by the file server application Avaya recommends that you administer options on the 9600 Series IP Telephones using script files Some DHCP applications have limits on the amount of user specified information The administration required can exceed those limits for the more full featured telephone models You might choose to completely disable the capability to enter or change option settings from the dialpad You can set the system value PROCPSWD as part of standard DHCP HTTP administration Alternately you can set PROCPSWD on the system parameters ip options form as of Communication Manager Release 4 0 If PROCPSWD is non null and consists of 1 to 7 digits a user cannot invoke any local options without first entering the PROCPSWD value on the Craft Access Code Entry screen For more information on craft options see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Issue 7 November 2009 85
232. thin CM 4 0 or later support up to three SBM24 Button Modules per telephone The SBM 24 Button Module provides another twenty four administrable call appearances and features The button module can be used freestanding or attached directly to the 9630 9630G 9640 9640G 9650 9650C or 9670G Call Server Switch Administration For switch administration information not covered in this chapter see the following documents on the Avaya support Web site e he Administrator Guide for Avaya Communication Manager Document Number 03 300509 provides detailed instructions for administering an IP telephone system on Avaya Communication Manager See Chapter 3 Managing Telephones which describes the process of adding new telephones Also you can locate pertinent screen illustrations and field descriptions in Chapter 19 Screen References of that guide e Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 provides detailed information about switch administration for your network 38 9600 Series IP Telephones Administrator Guide Release 3 1 Call Server Switch Administration IP Interface and Addresses Follow these general guidelines e Define the IP interfaces for each CLAN and Media processor circuit pack on the switch that uses the IP Interfaces screen For more information see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 e
233. tion be installed and that static addressing be avoided Install the DHCP server and application as described in DHCP and File Servers on page 55 HTTP HTTPS Server Administer the HTTP or HTTPS file server and application as described in HTTP Generic Setup on page 69 24 9600 Series IP Telephones Administrator Guide Release 3 1 Required Network Information Web Server Optional If users have access to corporate WML Web sites administer the telephones as described in Chapter 5 Server Administration For routine WML functionality only a WML server is required For push functionality a Trusted Push Server is needed The Trusted Push Server can be the same server as your routine WML server Separate the two functions for security purposes Avaya recommends that you restrict access to push directories on the WML server Your Web server configuration must be compatible with the requirements covered in the 9600 Series IP Telephone Application Programmer Interface API Guide Required Network Information Before you administer DHCP and HTTP and TLS as applicable complete the information in Table 3 If you have more than one Gateway HTTP TLS server subnetwork mask and Gatekeeper in your configuration complete Table 3 for each DHCP server The 9600 Series IP Telephones support specifying a list of IP Addresses for a gateway router HTTP HTTPS server and Avaya Server gatekeeper s Each list can contain up to 25
234. tocol only The 9600 Series IP Telephones provide support for DHCP HTTP and HTTPS over IPv4 UDP which enhance the administration and servicing of the telephones These telephones use DHCP to obtain dynamic IP Addresses and HTTPS or HTTP to download new versions of software or customized settings for the telephones AX CAUTION Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for servers used with any 9600 Series IP Telephone system If the servers are not functioning correctly the 9600 Series IP Telephones might not operate correctly Note This guide covers administration of 9600 Series IP Telephones using H 323 protocol only For information about administering these telephones in a Session Initiation Protocol SIP environment see Avaya one X Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide Document Number 16 601944 A Important IP Telephone Software Release 3 1 does not support Avaya Communication Manager CM releases prior to 3 1 WwW Tip For a quick reference to Avaya Communication Manager settings for 9600 Series IP Telephones and related telephone interface information see Avaya one X Deskphone Edition for 9600 Series IP Telephones Read This First Document Number 16 601533 available at www avaya com support Issue 7 November 2009 9 Introduction Change History Issue 1 Issue 2
235. tor Guide Release 3 1 Chapter 3 Network Requirements Network Assessment Perform a network assessment to ensure that the network will have the capacity for the expected data and voice traffic and that it can support for all applications e H 323 e DHCP e HTTP HTTPS and e Jitter buffers Also QoS support is required to run VoIP on your configuration For more information see Appendix B Related Documentation and UDP Port Selection on page 39 If you want any of your users to be able to use their 9600 Series IP Telephones to access your network through a Virtual Private Network VPN see the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 Hardware Requirements To operate properly you need e Category 5e cables designed to the IEEE 802 3af 2003 standard for LAN powering e TN2602 or TN2302 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to benefit from increased capacity e TN799C or D Control LAN C LAN circuit pack A Important IP telephone firmware Release 1 0 or greater requires TN799C V3 or greater C LAN circuit pack s For more information see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http Awww avaya com support To ensure that the appropriate circuit pack s are administered on your server see Chapter 4 Communication Manager
236. try for multiple Missed calls from the same originating phone number Values are 1 Yes each Missed Call Log entry is maintained along with a Missed Call counter that tracks the number of times up to 99 the originating number called 0 No each Missed Call creates a new Call Log entry Maintain a Call Log entry for calls that are redirected from the telephone for example Call forwarded calls Values are 1 Yes 0 No Note CM 5 2 or later is required for this feature to work 2of7 Issue 7 November 2009 139 Administering Applications and Options Table 18 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Web Access Application Parameters SUBSCRIBELIST Null Optional Subscription list for potential pushed content List of zero or more fully qualified URLs separated by commas without intervening spaces with up to 255 total characters TPSLIST Null Optional List of Trusted Push Servers List of zero or more fully qualified domain path strings separated by commas without intervening spaces with up to 255 total characters For more information see the Avaya one X Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface API Guide Document Number 16 600888 WMLHOME Null Mandatory Text string containing the URL of the home page for the Web Access application Not applicable to
237. tton number of the entry with a lead zero for single digit numbers User generated telephone Feature Button labels with button identifiers of mm the one or two digit button number of the entry with a lead zero for single digit numbers User generated SBM24 Call Appearance or Feature Button labels with button identifiers of mm the one or two digit button number of the entry with a lead zero for single digit numbers ABKNUMBERmmm ENTRY NUMBER 1 ABKTYPEmmm ENTRY TYPE where mmm is the one two or three digit entry ID with leading zeros for single and double digit entry IDs CLNAMEmmm ENTRY NAME CLNUMBERmmm ENTRY NUMBER CLTYPEmmm ENTRY TYPE CLDATEmmm ENTRY DATE CLTIMEmmm ENTRY TIME CLDURATIONmmm ENTRY DURATION CLBRIDGEDFLAGmmm ENTRY BRIDGEDFLAG CLMISSEDCNTRmmm ENTRY COUNTER CLBCALBLmmm ENTRY BCALBL To be valid a Call Log entry must have at least a non null Date and Type and either Name or Number or both must be non null PHNLABELmm CAUSERLABEL PHNLABELmm FBUSERLABEL SBMLABELmm CAUSERLABEL or FBUSERLABEL as applicable Issue 7 November 2009 129 Administering Telephone Options A backup saves the options and non password parameters shown in Table 17 as well as the information shown in Table 16 Table 17 Options and Non Password Parameters Saved During Backup Parameter Name Setting HOMEFAV nn LANGUSER LOGACTIVE LOGBRIDGED LOGTDFORMAT OPTAGCHAND OPTAGCHEAD OPTAGCSPKR OPTAUDIOPATH O
238. ttons 13 24 The 9620 does not support the SBM24 Button Module For 9630 9630G 9640 9640G 9650 9650C and 9670G IP Telephones You can administer Feature Call Appearance Buttons 1 24 on the CM Station form The features administered on the Station form appear in the same sequence on the telephone Feature screen Features administered on the Expansion Module SBM24 Call Appearance buttons display on the telephone Features screen following the first 24 administered feature buttons All administered SBM24 Button Labels Call Appearances and Feature Buttons display on the corresponding SBM24 module buttons In Table 7 the term phone screen refers to either the call appearance screen or the features screen as applicable to the button type Table 7 Station Form Administration Results Feature Call Appearance CA Bridged Call Appearance BA Is displayed on buttons on the Station form the phone as 9620 9620L 9630 9630G 9650 9650C 9670G 9620C 9640 9640G 1to3 Phone screen Phone screen Phone Phone screen screen 1 of 2 Issue 7 November 2009 49 Communication Manager Administration Table 7 Station Form Administration Results continued Feature Call Appearance CA Bridged Call Appearance BA buttons on the Station form Is displayed on the phone as 9620 9620L 9630 9630G 9650 9650C 9670G 9620C 9640 9640G 4 to 11 CAS BAs on CAS BAs on Aux buttons CAs BAs on Phone screen Phone
239. tures administered beyond the first six call appearances feature buttons will be ignored Applies to pre CM4 0 only e If calls cannot be received on the 9610 check the station administration for a y in the Restrict Last Appearance field Change to n to allow incoming calls e If the Ext 9610data txt is not set up the phone will default to the 9610data txt file e If the 9610data txt file is not set up the telephone displays the message Restore Failed and the default Avaya start screen In this case even if CM Directory is administered the start screen appears and the Directory application will not be available e If Restore Failed appears on the screen when you bring up a 9610 this indicates the telephone could not find or load the backup file Check folder and file availability and permissions Check to be sure the filename matches the required conventions for individual extensions or generic backup for all 9610 IP Telephones Check to be sure the 46xxsettings txt file has a Set BRURI http xxx xxx xxx xxx entry where xxx xxx xxx xxx is the IP Address of the HTTP server where the 9610data txt file is stored Check to be sure there is a byte order mark BOM in the 961 Odata txt file The BOM is generated when the 9610data txt file is saved in Unicode format e The WMLSMALL parameter must be non null for Main Menu WML links to be displayed Issue 7 November 2009 173 Administering Speci
240. uage name as this value replace the x in this parameter with a 1 2 3 or 4 to indicate which of four languages you are specifying For example to indicate German and French are the available languages the setting is LANG1FILEzmlf german txt and LANG2FILEzmlf french txt e LANGOSTAT Allows the user to select the built in English language when other languages are downloaded If LANGOSTAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANGOSTAT is 1 the user can select the built in English language text strings e LANGSYS The file name of the system default language file if any e LANGLARGEFONT The name of the language file you want available for a large font display currently only English As of Release 1 2 a large text font is available for user selection on all 9600 Series IP Telephones but the 9610 The larger text font can only be activated if a language file for this font 112 9600 Series IP Telephones Administrator Guide Release 3 1 Administering Voice Initiated Dialing is available The Text Size option is presented to the telephone user if and only if the system value LANGLARGEFONT is not null and if a language file for that value is being used as the current user interface language If neither condition is met the Text Size option is not presented to the user For example if the language in use is English and a large text font language file for En
241. ult Optional Weather Application Parameters 9670G only WMLPROXY Null Optional WMLPORT HTTP Optional Text string containing the IP Address in dotted decimal or DNS format of your corporate proxy server through which one accesses external Web sites The World Clock application requires access to an external Web site to retrieve data Text string containing the TCP port number for the HTTP proxy server Indicator to enable disable the World Clock application Valid values are z Null Disabled do not show the World Clock application on the 9670G Home screen Any text string other than null Enabled show the World Clock application on the 9670G Home screen Text string containing the IP Address in dotted decimal or DNS format of your corporate proxy server through which one accesses external Web sites The Weather application requires access to an external Web site to retrieve data Text string containing the TCP port number for the HTTP proxy server 6 of 7 Issue 7 November 2009 143 Administering Applications and Options Table 18 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range WEATHERAPP default Optional Indicator to enable disable the Weather application for 9670G IP Telephones only Valid values are Null Disabled do not show the Weather application on the Home Screen Any text string othe
242. values set in the site specific option Option 4242 will supersede any values set via DHCP fields or standard options as well as any other previously set values Examples of values that can be set using Option 4242 are as follows HTTPDIR HTTPPORT STATIC TLSDIR TLSPORT TLSSRVRID DOT1X DOT1XSTAT ICMPDU ICMPRED L2Q L2QVLAN LOGLOCAL PHY1STAT PHY2STAT PROCPSWD PROCSTAT SNMPADD SNMPSTRING SNMPTEST VLANTEST 62 9600 Series IP Telephones Administrator Guide Release 3 1 DHCP Server Administration Windows NT 4 0 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Settings gt Control Panel 2 Double click the Network icon 3 Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services tab 4 If it is listed continue with the next section If it is not listed install the DHCP server Creating a DHCP Scope for the IP Telephones Use the following procedure to create a DHCP scope for the IP telephones 1 Select Start Programs Admin Tools DHCP Manager 2 Expand Local Machine in the DHCP Servers window by double clicking it until the sign changes to a sign 3 Select Scope Create 4 Using information recorded in Table 3 Required Network Information Before Installation Per DHCP Server Define the Telephone IP Address Range Set the Subnet Mask To exclude a
243. wakeup VIP Wakeup 147 vis vis 184 voa repeat VOA Repeat 208 voice mail Message 326 vu display VuStats 211 whisp act Whisper Page Activation 136 whisp anbk Answerback 137 whsp off Whisper Page Off 138 work code Work Code 140 7of7 Administering a Custom Screen Saver Avaya provides a standard screen saver however you can administer a customized screen saver for 9600 Series IP Telephones with bit mapped displays The screen saver displays when the idle timer reaches the value set in the system parameter SCREENSAVERON The screen saver is removed whenever the idle timer is reset If the value of SCREENSAVERON is 0 neither the standard Avaya screen saver nor any customized screen saver you specify in the SCREENSAVER system parameter will be displayed Screen savers display for approximately 5 seconds at a time at random locations on the screen such that the entire image is always displayed When the screen saver is removed the previously displayed screen is restored unless another screen is appropriate due to a specified software operation such as making a call from the Phone screen You can administer color images for gray scale sets or black and white images for color sets The telephone will present the images as applicable for their individual displays To determine what image to display the telephone follows this procedure 1 During boot up the telephone checks for the file named in the system parameter SCREENSAVER If
244. work VPN would be administered Security Policy Database Specifies the policies that determine the disposition of all IP traffic inbound or outbound from a host or security gateway IPsec implementation Security Parameter Index An identifier for a Security Association relative to some security protocol Each security protocol has its own SPI space Secure Real time Transport Control Protocol Secure Real time Transport Protocol Specific to a particular type of call server e g Avaya Communication Manager CM or SIP Enablement Services SES System specific signaling refers to messages specific to the signaling protocol used by the system e g H 323 and or CCMS messages used by CM and IP Office or SIP messages possibly including system specific headers used by SES System specific procedures refers to procedures in telephone software that are specific to the call server with which the software is intended to be used Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to certain IP telephones Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications Type Length Value elements transmitted and received as part of Link Layer Discovery Protocol LL
245. ything else and where hhhhhh are ASCII characters for the hexadecimal representation of the last three octets of the MAC address for the telephone Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP Addresses This domain name is appended to the DNS name before the 9600 IP Telephone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the HTTP server Otherwise you can specify a DOMAIN as part of customizing HTTP as indicated in DNS Addressing on page 103 Option 51 DHCP lease time If this option is not received the DHCPOFFER is not be accepted Avaya recommends a lease time of six weeks or greater If this option has a value of FFFFFFFF hex the IP Address lease is assumed to be infinite as per RFC 2131 Section 3 3 so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received Expired leases cause Avaya IP Telephones to reboot Avaya recommends providing enough leases so an IP Address for an IP telephone does not change if it is briefly taken offline Note The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP Address If the network has problems and the only DHCP server is centralized the server is not accessible to the given telephone In this case the telephone is not usable until the server can be reached
246. zero to five whole numbers separated by commas without any intervening spaces For more information see Administering Features on Softkeys on page 117 Text string containing the IP Address of zero or more DNS servers in dotted decimal format separated by commas with no intervening spaces 0 255 ASCII characters including commas Text string containing the domain name to be used when DNS names in system values are resolved into IP Addresses Valid values are 0 255 ASCII characters If Null no spaces allowed 802 1X Supplicant operation mode Valid values are 0 With PAE pass through 1 with PAE pass through and proxy Logoff 2 without PAE pass through or proxy Logoff For more information see IEEE 802 1X on page 104 Determines how the telephone handles Supplicants Valid values are 0 Supplicant operation is completely disabled 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages For more information see IEEE 802 1X on page 104 VPN only Specifies the treatment of clear IPsec packets One ASCII numeric digit Valid values are 0 all other packets will be processed but not by IPsec or 1 all other packets will be discarded Enhanced Dialing Status If set to 1 the Dialing Methods feature Is turned on for all associated applications If set to O the feature is turned off For th

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Avaya one-X™ Deskphone Edition for 9600 Series IP