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BCM/Norstar to IP Office Phone Convergence

1. Feature Code Feature s Support for Support for IP Office BST users on 1100 or 1200 Feature IP Office users on IP Equivalent Office Alternative F812 Call Log fy xX Centralized Call Log F813 Log It x x F814 Call Offer Reject x x F815 Call Log x x Autobumping On F 815 Call Log x x Autobumping Off F816 Callback and x x Auto Redial F818 Call Charge x x Advice of Information Charge F819 ONN Blocking x x F 819 Cancel ONN x Blocking F82 Camp On Call x x Waiting F83 Privacy Control x x Private Calls Toggle F84 Selective Line x x Short code as Redirection destination on an incoming call route F 84 Cancel x x Remove Selective Line destination short Redirection code on incoming route F85 Do Not Disturb v lt 4 Do not disturb F 85 Cancel Do Not i Cancel do not Disturb disturb F86 Background x x Music 124 BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 1 Norstar and BCM user feature codes Feature Code Feature s Support for Support for IP Office BST users on 1100 or 1200 Feature IP Office users on IP Equivalent Office Alternative F 86 Cancel x x Background Music F870 Display Service x x Mode F871 Ringing Service x x Time Profiles F 871 Cancel Ringing x x Time Profiles Service Manual Override F872 Restricti
2. Feature BCM50 Release BCM450 IP Office IP Office 6 0 BCM200 400 Preferred Essential Release 6 0 Edition Edition VoiceMail Pro Embedded Voicemail Outbound 4 4 4 x transfer Internal Passwords vi ri Partial Partial and expiry length Branch only complexity Broadcast J 4 Via distribution Via distribution Message list list Unified Messaging Unified Pi Dy x Messaging Service UMS Messaging MS Office Outlook IMAP Clients x Clients 2010 2007 2003 2002 XP Lotus Notes 6 0 6 5 7 0 8 0 x 8 5 Novell GroupWise 6 5 7 0 and 8 0 IMAP4 Unified ni Pi P x Messaging interface Max Unified 50 300 384 x Messaging Seats SMTP lt 4 ri J x Messaging Forwarding Forward 4 Dy Dy D Voicemail to Email Audio File 4 4 4 Jf Attachment Forward Fax to 4 4 x x Email Delete Original Dy vi Dy vd Email on VM System Turn Off MWI Configurable Dy d gt Email Address BCM Norstar to IP Office Phone Convergence Handbook October 2012 Appendices 132 Comments infodev avaya com Feature BCM50 Release BCM450 IP Office IP Office 6 0 BCM200 400 Preferred Essential Release 6 0 Edition Edition VoiceMail Pro Embedded Voicemail Signature fy J x x Option for Email In Queue Announcements Queue Entry x x 4 4 Announcement Queue Update x x fy 4 Announcement Queue Position x x J x Ann
3. If Voicemail Pro was selected as the Voicemail Type DMM will convert the Mailbox Greetings Spoken Names and Voicemail messages to a Voicemail Pro backup file The default location is lt DMM Home Directory gt user data and all Voicemail recording files will be located in the subfolder CP_ lt IP address of BCM CallPilot gt _to_VMPro About this task To upload the converted VM Pro voicemail recordings the VM Pro backup must be copied to the server running VM Pro Procedure 1 On the VM Pro server start the the VM Pro client and then connect to the VM Pro Server Ensure that the connection is established prior to the next step 2 From the VM Pro client select Administration gt Preference gt General The System Preferences dialog box appears 3 Click on the Housekeeping tab BCM Norstar to IP Office Phone Convergence Handbook October 2012 91 Upgrading to IP Office System Preferences General Directories MAPI Housekeeping SNMP Alarm Outcaling Delete after Playback Order New messages f a FIFO EA Old messages 2 LIFO y Saved messages UU j uo P Unopened messages FIFO v New recordings 0 2 FIFO Old recordings H x LIFO Deleted messages Data Backup Last Run Type Next Run Type 4 Click Restore navigate to the backup folder to be restored and click OK Browse For Folder Please select the Backup folder to be resto
4. E Detaut Stat Points EH Voicemail Pro Administrators e El Server Queues E Distributed Voicemails oe Eventing Notifications 6 Important Create an incoming call route to use the Auto Attendant created above a Using Manager create an Incoming Call Route b Inthe Destinations tab ensure the Destination is set to VM followed by the name of the Auto Attendant In this instance it should be VM Test Condition Incoming Call Route Fe Line Group Id Incoming Number Destination Standard Voice Recording Destinations o YM Test Condition e Destination VM Test Condition Embedded Voicemail Related topics Transferring Embedded Voicemail recordings on page 98 Creating Auto Attendant in Embedded Voicemail on page 100 BCM Norstar to IP Office Phone Convergence Handbook October 2012 97 Upgrading to IP Office Transferring Embedded Voicemail recordings 98 The converted VM files are located in the VM Sound Files folder located at Cc Documents and Settings username DMM user data CP_47 135 155 251_to_VMEbedded The methods used to send the sound files to IP Office Voicemail system will depend on the IP Office Voicemail Type If Embedded Voicemail was selected as the Voicemail Type DMM will convert the mailbox greetings spoken names and voicemail messages to IP Office Embedded voicemail format The embedded voicemail files will be stored in the directory specified during the migration The def
5. Upgrading to IP Office Configuring IP phone login codes on page 88 Uploading the IP Office configuration to the control unit on page 88 Exporting the existing IP Office configuration If you have an IP Office with prior configuration programming applied you may wish to export it prior to importing the configuration created by DMM If you were to simply apply the configuration file from DMM you would be overwriting the existing IP Office configuration Note Note that selecting a Binary output instead of CSV will allow for greater item selection w Avaya IP Office R7 Manager bem251 7 0 12 Administrator Admini Fie Edt view Tools Help 228 Tim Close Configuration Save Configuration As Name Extension Change Working Directory Zero Preferences H Recept 221 Offline Advanced Backup Restore Import Export Exit goy It is also possible that you might wish to merge the DMM created configuration file with the current IP Office configuration file Refer to the import procedure below Importing the new configuration into IP Office It is now possible to merge the configuration file created by DMM with the current default IP Office configuration file If you are merging the new configuration but you wish to save your current configuration be sure to have exported the Binary file first Otherwise proceed with the import Procedure 1 In IP Office Manager under the File menu select Imp
6. BCM200 400 Release 6 0 IP Office Release 7 0 Equivalent feature in IP Office Max number of Virtual Terminals 24 64 N A Max number of programmed external destination per programmed schedule Max number of user programmed schedules FMFM Analog Trunk Support Answer Supervision Option to Disable FMFM for Hunt Group Calls Forward restrictions for certain call types Handoff from deskphone to remote extension and vice versa F960 Mobile Twinned Call Pickup Option to Disable Handoff option F960 NA Fixed Mobile Convergence FMC on external FMFM destination Ad Hoc Conference Call Transfer Page Park Mobile Call Control BCM Norstar to IP Office Phone Convergence Handbook October 2012 135 Appendices 136 BCM Features BCM50 Release 6 0 BCM450 BCM200 400 Release 6 0 IP Office Release 7 0 Equivalent feature in IP Office Cascading program delay for external FMFM destinations d Disable enable FMFM remotely through Call Pilot amp Norstar Ul Configure Remote Location through Deskphone Do Not Disturb DND on Busy for FMFM Support of Internal destinations Support of external destinations Internal Twinning Internal Twinning Contact Centre calls can use FMFM Twinning BCM InTouch Advatel InTouch InTouch Featur
7. IP Office Manager opens automatically and displays the configuration migrated from DMM In the previous steps DMM has migrated User and Extension information for all DN s on the BCM active and inactive Delete the Users and Extensions that were created for inactive DN s as well as the Application CallPilot DN s prior to importing the configuration file into IP Office DMM created Users for BCM Skillset Mailboxes You may wish to delete these users from the IP Office so there will be no conflict with the Hunt Group names that were created to replicate the Skillset use on the BCM refer to Creating IP Office bunt groups to replace BCM skillsets on page 77 System staging It is possible to stage a system such that it is wholly configured prior to physically hooking it up and connecting the phones For example an installer plugs in the IP Office main system configures it using IP Office Manager including user button programming and then sends the system and its phones to be installed on site 82 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Preparation for IP Office configuration The issue with staging is that without knowing how to properly stage BST phone button programming the instant a BST phone is physically plugged into the IP Office for the first time all custom button programming for the user of that phone will be wiped Preserving button programming In
8. M7000 and T7000 Series users on the other hand can use One X Portal or One X Mobile Preferred to get Visual Voicemail functionality It is import to understand that IP Office Embedded Voicemail and Voicemail Pro will function differently than the BCM Voicemail system including a different flow of options For example if a user wants to save a message in IP Office Embedded Voicemail in order to listen to it again at a later date the message needs to be marked as Saved Otherwise the message will be automatically deleted after 24 hours Features and feature codes On the BCM most telephony features are used through the Feature key Avaya has implemented the Feature key for the most commonly used features on IP Office but not all of the features codes will remain available to users post migration For an overview of the feature codes available on the IP Office for the M7000 and T7000 Series phones as well as the 1100 1200 IP phones refer to Appendix 1 Norstar and BCM user feature codes on page 119 Detailed information on how to use the features in IP Office can be found in the following sections e Using M7000 and T7000 Series phones on IP Office on page 19 e Using 1100 and 1200 Series phones on IP Office on page 29 The chapters below illustrate the key differences when accessing features and operating feature codes on certain phones Related topics Key feature differences on page 34 Key feature differences Som
9. Port 30 Extension 260 has moved to module 1 Port 28 Extension 261 has moved to module 1 Port 29 Extension 240 has moved to module 1 Port 8 Extension 241 has moved to module 1 Port 9 Extension 245 has moved to module 1 Port 13 Extension 244 has moved to module 1 Port 12 Exchemcion 242 bz ze zc ke meet de si Nokii 1 C 2 a 3 EN 4 5 Ei 6 Ei 7 8 Ei 9 Ei 10 A 5 Save a report and click Close 76 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring IP Office system particulars using DMM The next step is to convert and export the available voicemail recordings Optimizing extension mapping Using the information contained in the extracted BCM configuration record you created in Element Manager modify the extensions that reside on the hardware in a way that most effectively reduces the amount of station rewiring refer to Extracted BCM configuration record on page 75 For example IP Office can support 16 and 30 port expansion modules whereas BCM can support the 32 port expansion module You might have two extra users to account for when upgrading to IP Office and station rewiring may have to be done For this reason you should try to optimize the extension mapping so as to avoid complex rewiring wherever possible Creating IP Office bunt groups to replace BCM skillsets In the BCM you categorized your users according to t
10. Server means a Designated Processor that hosts a software application to be accessed by multiple users License types Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Units may be linked to a specific identified Server Database License DL End User may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicates with no more than a sing
11. Short codes can be used to simplify the Park Call and Unpark Call interactions Users can push a Call Park F74 programmed feature button when calls have been parked and there is no active call Directory M7000 T7000 and 1100 1200 Series phone users can leverage the IP Office directory functionality Users can press F 3 to program a directory button on the BST Voicemail BCM users will have to adapt to either of the IP Office Voicemail versions Overall the functionality is very similar but the user interface will be different Users moving from BCM Call BCM Norstar to IP Office Phone Convergence Handbook October 2012 35 Engineering overview Pilot voicemail to IP Office Embedded Voicemail will experience a loss in functionality while users moving to Voicemail Pro will have a additional functionality There will be no visual voicemail support on M7000 T7000 or 1100 1200 Series phones but users can use One X Portal Phone Manager and Webmail for easy access to their voice mails Unified Messaging IP Office Unified Messaging does not rely on an installable application like the BCM Call Pilot Desktop Messaging application On IP Office the user will set up an IMAP account to retrieve the mails directly from the IP Office messaging system Alternatively voicemail messages can be stored directly in MS Exchange The IP Office voicemail files will be available as standard wav files which can be saved or forwarded BCM Call
12. Voicemail login The user is brought to IP Office Embedded Voicemail or Voicemail Pro There is no visual voicemail support for BST phones Users can press F981 or F65 to access voicemail login Data Migration Manager overview IP Office Release 8 0 introduces a new tool called the IP Office Data Migration Manager DMM designed specifically to facilitate a quick and easy upgrade from BCM and Norstar to IP Office Using DMM allows you to preserve some of the BCM and Norstar programming and use it as a baseline for programming the replacement IP Office thereby saving time and money The DMM application can run on a Microsoft Windows XP SP2 Microsoft Windows Vista and Microsoft Windows 7 operating system and requires at least 175MB of disk space to install You should consider additional disk space for saving the extracted data an additional 100MB of free disk space per source platform is recommended The minimum suggested requirements are as follows Operating system Windows XP or Linux Memory 1GB RAM recommended 512K minimum DMM also allows you to transfer voicemail and Auto Attendant messages from BCM and Norstar Callpilot to IP Office Embedded Voicemail or Voicemail Pro This makes the migration to IP Office more seamless and eliminates the need to re record Auto Attendant announcements However you will be required to manually move the converted audio files to the new IP Office and also rebuild the Auto Attendant tree in IP
13. programming differently than IP Office Manager For example e BCM counts top to bottom e IP Office counts bottom to top and does not include the Handsfree button required by some phone types The table below illustrates a typical button programming record for a 7208 digital deskphone Button No Function Value 01 Feature Feature Transfer F70 02 Feature Feature Call Park F74 03 Feature Feature Page Zone F61 04 Feature Feature Voice mail login F981 05 Feature Feature Voice Call F66 06 Intercom N A 07 Intercom N A 08 Handsfree N A Confirming user location and button programming BCM Norstar to IP Office Phone Convergence Handbook Now that IP Office has been configured and the phones have been migrated to the IP Office system environment it is imperative that you test the directory configuration You absolutely must confirm the locations of the users based on the extension Meanwhile you can verify that button programming functions as expected Note that IP phones will require you to log in using the default login code you created during IP Office configuration the default is 0000 in order to receive the call To confirm user location call the extension configured for each user and determine if the phone receives the call Even if the extension is correct you should test a other extensions You should also confirm button programming before making the phone available to
14. the transfer recipient will receive the CLID of the caller and not the person transferring the call For example User A calls User B User B transfers the call to User C User C will receive the CLID of User A and not User B On BCM User C would have first received the CLID of User B until the transfer had been completed Conference Unlike BCM and Norstar invoking the Conference feature F3 while only a single or no call exists on the phone will not create the desire conference Instead the user is presented with an error tone and a message indicating that you must have another call in progress this will not affect the current call 24 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Using M7000 and T7000 Series phones on IP Office On the IP Office the user must have one active call and one or more calls on hold before invoking the Conference feature F3 in order to add all parties into the conference Additional parties can be added by selecting a free call appearance and dialing the next party Pressing F3 again will collapse all calls into a single conference call It is important to note that on IP Office all conference participants on the same IP Office have the same rights which means all conference participants will have the ability to mute or drop participants through their phones or through the One X Portal interface On the BCM only the conference originator has these r
15. via IP Office short code via Conf soft key available during a call or by using Feature 3 1100 and 1200 Series phone users do not have conference control options like Mute or Drop on their phone Call forward The IP Office platform provides a greater variety of Forward options than the BCM Using Feature 4 on 1100 1200 Series phones will invoke the IP Office Call Forward Unconditional feature In IP Office Feature 4 enables the Forward and prompts the user to enter the Call Forward destination The user can enter the destination number or as an alternative for users with two line display phones and the Dir soft key select a destination from the Directory In general the IP Office does not forward internal or Hunt Group calls unless configured in IP Office Manager As with the BCM the Call Forward setting is canceled through Feature 4 When the user re activates Call Forward using Feature 4 again the phone will display the last number the extension was forwarded to and the user can either confirm the same destination or enter a new destination If the call is not answered at the Forwarded To extension the call will be treated based on the Forwarded To extension rules Short codes will be based on the Forwarded To extension Follow Me To Here is an alternative feature but can only be used to forward calls to internal destinations If a call is forwarded through Follow Me To Here from phone A to phone B the call will be trea
16. 08 06 36 EDT 2011 for Device 47 135 155 251 Config Welcome System Identification Date and Time Keycodes IP Subsystem Telephony Regions Administrator Access Accounts and Privileges Security Policies Email Settings SNMP Resources Application Resources Media Gateways Port Ranges SIP Clients Telephony Resources IP Trunks General SIP Trunking H323 Trunking Element Manager lists all of the known BCM configured modules as well as the Ports to DN for each module The following image shows an example of the extensions numbered to reflect current wiring as best as possible BCM Norstar to IP Office Phone Convergence Handbook October 2012 75 Upgrading to IP Office IP Office Extensions Page Port DN Device type Version State 233 T7208017208 3008020 _ 234 T7316E Unequipped Unequipped Uneauipped Unequipped Unequipped Unequipped Unequipped Uneguipped su Unequipped SS 0515 247 Unequipped BIS 248 Unequipped Wigigiaiglgliglslsliaiaiasasg Note Use additional care on systems that have used Change DN or Auto Set Relocation 3 Once you ve mapped the appropriate extensions to the available modules click Next 4 The DMM IPO Wizard applies the BCM station configuration to the IP Office hardware Message Started at 2011 08 29 18 34 26 0400 Starting step Updating IP Office Extension 262 has moved to module 1
17. Analog phones The advanced feature set of IP Office SCN Networking is available between the IP Office nodes and the BCM MCDN network 42 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Interoperability BCM IP Office and CS1000 interoperability The following diagram demonstrates how it is possible to migrate a network of BCM and CS1000 to the IP Office step by step by adding IP Office systems to it Analog PRI SIP SIP SIP MCDN SCN SIP MCDN et SS A Analog Analog PRI PRI P l 7 A Digital IP Protocol support e IP Office to BCM SIP e IP Office to CS1000 SIP e IP Office to IP Office SIP or H323 SCN Networking e BCM to BCM SIP or SIP MCDN e BCM to CS1000 SIP or SIP MCDN Platform requirements e IP Office Release 8 1 Edition Essential Preferred Advances and Midsize e BCM Release BCM50 and BCM450 6 0 e CS1000 Release CS1000 7 5 with NRS BCM Norstar to IP Office Phone Convergence Handbook October 2012 43 Engineering overview Centralized voicemail e Centralized voicemail for all IP Office system in the SCN network the BCM system may use centralized voicemail of the CS1000 e IP Office system cannot use centralized voicemail of CS1000 Phones e All phones supported on the individual call servers and releases including Avaya IP Phone H323 Avaya Digital phones BCM 7000 Series Digital phones BCM1100 1
18. Cancel Transfer x x F71 Link Reach x x Flash hook through Code button F72 Timed Release x x Reach through Code F73 Auto Hold On x x FH73 Auto Hold Off x x F74 Call Park 4 2 Call Park BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 1 Norstar and BCM user feature codes Feature Code Feature s Support for Support for IP Office BST users on 1100 or 1200 Feature IP Office users on IP Equivalent Office Alternative F 74 Unpark Call 4 Dy Unpark Call does not exist BCM F75 Group Call s fy Group Call Pickup Pickup F76 Directed Call 4 Dy Call Pickup Extn Pickup F77 Call Duration 4 x Timer Timer F78 Pause Reach x x Pause button through Code F79 Exclusive Hold x x F800 Trunk Answer x x From Any Station F801 Off hook Call x x Ringing Line Queuing Preference F802 Group Listen s x Group Listen F 802 Cancel Group vi x Cancel Group Listen Listen F803 Show Time and x Time of Day Date F804 Dial Tone Detect x x F805 Station Set Test x x F806 Static Time Date x x F 806 Cancel Static x x Time Date F807 Ringing Signal x x Call F808 Long Tones x x F809 ATA Tones On x x Call Waiting Tones F 809 ATA Tones Off x x Call Waiting Tones F811 Call Inquiry x x BCM Norstar to IP Office Phone Convergence Handbook October 2012 123 Appendices
19. Conferencing Unit 2033 IP Audio Conferencing Unit Wireless Phones Digital Mobility Solution Digital Mobility Controller 080 NA Digital Mobility Controller 320 NA Digital Mobility Controller 081 Intl Digital Mobility Controller 321 Intl All DMC base station models and repeater models are support for use with the IP Office 7430 DMC Handset 7434 DMC Handset 7439 DMC Handset 7440 DMC Handset 7444 DMC Handset 7449 DMC Handset 4135 DMC Handset 4145 DMC Handset 4136 DMC Handset 4146 DMC Handset SIS ISS IS 8 8 SI ZS 6 BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Using M7000 and T7000 Series phones on IP Office Family Model Support on IP Comments Office 4145Ex DMC Pi Handset T7406 E Wireless T7406 vd we T7406E J M7410 Wireless M7410 4 See section below for Phone information about identifying the Non Global version M7000 Series phones Wifi Phones 6120 Wireless LAN x It is not possible to Handset Upgrade the Unistim firmware on the phones to Avaya SIP or H 323 Firmware For information on loop length differences refer to Appendix 5 Loop length differences between BCM and IP Office on page 142 Using M7000 and T7000 Series phones on IP Office In order to minimize the requirement for new end user training IP Office suppo
20. Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without October 2012 Comments infodev avaya com the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Software may contain software including open source software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those product that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Pa
21. Extension mapping is as successful as possible It is imperative that you click Save report where indicated Avaya Support will require a copy of this report if you encounter a problem pertaining to the DMM Data Migration Manager EAX Help IP Office Extensions Page IP Office Extentions Module Module Type Port Extension GR 341 a 2 342 IS 343 fa 344 IS 345 el 346 37 252 D 253 al 300 10 301 ny 347 2 348 13 349 D 350 isj 221 16l 222 17 223 v s gt AY Description Value should be an AsciiString 4 DPemtrems Thin shin sa commnoat sl Note 74 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring IP Office system particulars using DMM The cells in the table turn red when you enter duplicate extensions and DMM prohibits you from continuing with red cells activated Extracted BCM configuration record Use the following procedure to locate and view the telephony resource information you backed up from your BCM Use the BCM s extracted programming record to help minimize the amount of station rewiring when editing the IP Office Extensions Page to allow specific DN s to reside on specific ports This should be completed for Digital Analog and IP stations Procedure 1 In Element Manager open the backup file and navigate to the Summary tab 2 Click on Telephony Resources A B c Summary This report was generated on Fri Jul 29
22. GHEE HERE ACCE T7316e T7406e Notes e The firmware of the M7000 and T7000 Series phones cannot be upgraded nor do they require an upgrade to be supported on IP Office e The Analog Terminal Adapter and Doorphone from the BCM and Norstar are not supported on IP Office e Digital phones from the CS1000 and Option 11 platform e g M3900 Series digital phones are not supported on IP Office M7000 Series phone support Global and Non Global version Only the Global version of the M7000 Series phones will be supported on IP Office The Non Global version also called NA version of the M7000 Series phone is not supported on IP Office The Non Global versions were available from the late 1980s to the early 1990s and BCM Norstar to IP Office Phone Convergence Handbook October 2012 13 Engineering overview were only sold in North America The Global version was available in all regions including North America as of the early to mid 1990s until the End of Sale of the M7000 Series phones The Global and Non Global phones can best be identified through their contrast level as follows e Global version 9 contrast levels e Non Global version 4 contrast levels The contrast level can be identified using F 7 on the BCM and IP Office The Global version of the M7000 Series phones can also be identified through the production release of the phone M7000 Series phones which meet the minimum production release requirement
23. IP Mask field enter the appropriate IP mask In the IP Office LAN1 Default Gateway field enter the appropriate gateway In the IP Office LAN2 IP Address field enter the appropriate IP address In the IP Office LAN2 IP Mask field enter the appropriate IP mask In the IP Office LAN2 Default Gateway field enter the appropriate gateway In the Configuration Mode drop down box select the appropriate mode If you are migrating the data to a B5800 Branch Gateway select B5800 mode r oaog Note If you are extracting data from a BCM system the default value in this field is IP Office Mode If you are extracting data from an SRG system the default value in this field is B5800 Mode h Inthe System Locale drop down box select the appropriate location i Inthe Destination Directory for IP Office Embedded VM and VMPRO files field enter the directory used to store voice mail recordings The default location is the DMM folder under user data j Inthe Voicemail Type drop down box select the appropriate voice mail system Note B5800 Branch Gateway R6 2 does not support Voicemail Lite Pro k If you selected Voicemail Lite Pro complete the VMPro IP Address fields as appropriate This is the external unit responsible for processing voice mail requests You can also enter the voice mail backup IP address Inthe Main Control Unit section change the hardware to match the hardware that is installed on the IP Office or B5800 Bran
24. Mismatch dialog box appears Click OK and adjust your hardware selections accordingly n Click Next o Click Save Report and then do the following i Enter an appropriate name and select a location for the report ii Click Save Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM iii Click Close The IP Office Extensions Page appears The page displays the selected hardware and associated extensions See Module column description for a description of the entries in this column 8 In the IP Office Extensions Page modify the extensions as appropriate to ensure successful port to extension mapping If required move the existing extensions to different modules or ports by editing the cells in the Extension column Note Cells in the table turn red when you enter duplicate mapping The DMM tool prohibits you from continuing with red cells activated For information to help you modify the extensions see Viewing the extracted BCM configuration record on page 68 9 Once you have mapped the appropriate extensions to the available modules click Next The DMM IPO wizard applies the BCM or SRG station configuration to the IP Office or B5800 Branch Gateway hardware 10 Click Save report and then do the following a Enter an appropriate name and select a location for the report b Click Save 64 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comment
25. Office using the converted files Using DMM you can extract configuration data from the following sources 38 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Data Migration Manager overview e BCM200 400 4 0 e BCM1000 4 0 e BCM50 3 0 to 6 0 e Norstar MICS Release 7 1 Call Pilot 100 150 3 1 e Norstar CICS Release 7 1 Call Pilot 100 150 3 1 There are three steps in the migration process Extract Convert and Apply The following sections describe at a high level each step in the process concluding with some important notes Data extraction The data extraction phase is used to populate Norstar or BCM data into the DMM tool The data can be extracted from a Norstar or BCM device or it may be loaded from a file created during a previous extraction procedure Data review and conversion The data review page displays the data recovered from the data extraction If the extracted data came from a BCM 4 0 system the user is required to input the true MBM configuration from the BCM 4 0 system This must be done so that DMM can remove any extraneous data that exists in the tool IP Office data creation IP Office data creation happens after you review and approve the extracted data During this phase a wizard allows the user to select the mode of operation in which the target IP Office is to be configured the target hardware configuration the system s IP address and which voicema
26. button programming is a match The tables below identify the default button programming according to each supported phone type 7000 Phone Button No User Button Programming Action No N A 1 Appearance N A 2 Appearance N A 3 Appearance 1 bottom 4 Last Number Redial 2 5 Call Forwarding All 3 6 Transfer 4 top 7 Conference 7100 Phone Button No User Button Programming Action No N A 1 Appearance N A 2 Appearance N A 3 Appearance 1 4 Last Number Redial 7208 Button 0 is Handsfree Phone Button No User Button Programming Action No 1 bottom N A Handsfree 2 1 Appearance 3 2 Appearance 114 BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Button programming Phone Button No User Button Programming Action No 4 3 Conference 5 4 Group Paging 6 5 Last Number Redial 7 6 Transfer 8 top 7 Call Pickup Group 7316 7310 Button 0 is Handsfree Phone Button No User Button Programming Action No 1 bottom N A Appearance 2 1 Appearance 3 2 Last Number Redial 4 3 Conference 5 4 Group Paging 6 5 Call Pickup Group 7 6 Call Forwarding All 8 7 Transfer 9 8 Do Not Disturb On 10 top 9 N A 7324 Button 0 is Handsfree Phone Button No
27. image above a third hunt group is required to answer Closed Business callers 7 Under the Queuing tab ensure that Queuing is enabled System Name Name Hunt Group _ voicemail Fallback Queuing Voice Recording Announcements Tid y ee J Single Game a Closed Queue Length No Limit S Normalize Queue Length Queue Type Assign Call On Agent Answer E Calls In Queue Alarm Calls In Queue Threshold Analog Extension to Notify 8 Under the Announcements tab ensure that Announcements On is enabled You can also specify the time between announcements 78 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring IP Office system particulars using DMM HuntGroup E4 Longest Waiting Group Season Tickets 400 System Name Name Extension Hunt Group voicemail Falback Voke Recording Announcements Season Tickets 400 p E Single Game 401 Kl Announcements On wi Closed 402 Wait before 1st announcement seconds 10 C Synchronize Cals o ae Flag call as answered l J j l l l 2nd Announcement R Wait before 2nd announcement seconds 2 Repeat last announcement Wait before repeat seconds Converting voicemail recordings Along with generating an IP Office configuration DMM converts Mailbox Greetings Spoken Names and Voicemail messages to IP Office Voicemail format You will have to apply these sound files to the appropri
28. order to preserve a User s button programming in a staged installation a specifically formatted and valued DCP short code must be configured for that User The steps below describe the quick procedure you can perform during staging to preserve button programming Procedure 1 In IP Office Manager access a user extension and click on its Short Codes tab If a phone has never been plugged into this user there will typically exist no per user short codes proceed to step 2 below If any BST phone has ever been plugged into this user then a DCP short code is created in this user s permanent configuration data and as such the button programming for that user will be preserved The telephone number associated with this short code will be something along the lines of 8xxxxxxx 0 1 1 0 where X is probably 0 but could be any number The important number is the number 8 Similarly if another non BST Avaya phone has ever been plugged into this user the DCP short code will be apparent and button programming will be preserved but the telephone number indicated for that short code for that user will begin with a 4 instead of an 8 If the telephone number indicated for any DCP short code begins with a c4 instead of a 4 or an 8 both an Avaya non BST phone and a BST phone have previously been plugged into this user and the button programming will be preserved Any other configuration will not preserve button programming and yo
29. page 23 Call transfer on page 24 Conference on page 24 Call forward on page 25 Call park and page on page 26 Directory and speed dials on page 26 Voicemail on page 27 Message Waiting Indicator on page 27 Hold call on page 28 Other on page 28 Idle display and call functionality Idle display The idle display of the M7000 and T7000 Series phones will be slightly different on IP Office than on the BCM Currently M7000 and T7000 Series phones do not display any static status messages on IP Office as you might expect on BCM e Time and date will be displayed in a different format Status letters will be displayed if for example the user is part of a Hunt Group G in Do Not Disturb mode N Twinned T or Forwarded D e On two line display phones the extension number will be displayed Incoming calls Incoming calls will provide CLID information on the display and flash the call appearance and Message Waiting Indicator MWI light On IP Office the users have the option to Ignore incoming calls or Divert them to voicemail e Ignore The phone will stop ringing audibly but will persist and can be picked up through the Call Appearance The caller will not know that the called party pressed Ignore e Divert ToVM The call will be forwarded to the voicemail of the extension User of M7000 and T7000 Series phones with soft keys will have an Ignore and a ToVM soft key while a call is ringing Note that if any incom
30. programming and contrast ring volume for that phone type If you simply remove the short code from a user extension and then save that back into IP Office then if there is a BST phone currently connected to that user it will e default all button programming per BST phone model currently connected to that user extension e default the BST phone contrast level e not affect any calls that are currently active although caution is recommended Note that you can also use this procedure to reset a user extension such that the next time a BST phone model of any type is connected to it that user s programming will be defaulted appropriately to that BST phone 84 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring IP Office Configuring IP Office Configuring IP Office Manager Export the existing IP Office configuration Import the new configuration into IP Office Configure IP Office Yes gt Manager on a different PC New IP Office Manager PC No v Configure IP phone login codes Upload the IP Office configuration to the control unit at END No Oo Related topics Exporting the existing IP Office configuration on page 86 Importing the new configuration into IP Office on page 86 BCM Norstar to IP Office Phone Convergence Handbook October 2012 85
31. route locale is applicable the system locale is used e A short code locale if configured is used and overrides the options above if the call is routed to voicemail using that short code 40 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Interoperability Interoperability Avaya supports standard SIP interoperability between the BCM and IP Office The configuration and support features are documented in the IP Office 7 0 and BCM 6 0 SIP Interoperability Configuration Guide found at http support avaya com this guide is also applicable to IP Office 8 0 IP Office releases 8 0 and earlier have not been tested in any configuration involving Avaya Aura Session Manager SM For partners and customers that need a small to medium branch solution that must be networked with Avaya Aura Core products like Session Manager Avaya recommends purchasing the Avaya B5800 product The B5800 is based on the IP Office platform but provides advanced SIP interoperability and functionality with Avaya Aura Core products including Session Manager and Communication Manager as well as with legacy Nortel products such as BCM SRG CS1000 and Call Pilot With IP Office 8 1 Avaya will test and support additional interoperability configurations for IP Office not involving Avaya Aura SM The scenarios include 1 IP Office 8 1 and Avaya Aura Communication Manager 6 2 ea 727 i 2 IP Office 8 1 and BCM
32. that the new Login password is required Use the extracted data and the DMM to configure the IP phone s login codes as illustrated below User Voicemail OND ShortCodes Source Numbers Telephony eme Dial In voice Re Cal Settings Supervisor Settings Wierm Options Call Log PESCH Se O Force Login Login Idle Period secs C Force Account Extension 223 24 gn 225 226 227 228 Monitor Group lt None gt 229 230 231 Status on No Answer Logged On No change Coverage Group lt None gt Uploading the IP Office configuration to the control unit Once the required IP Office system particulars have been configured you can publish the new configuration to the IP Office control unit Before you begin If the configuration file is already open in IP Office Manager skip to step 4 Procedure 1 In IP Office Manager navigate to the saved xml configuration file located on the PC 2 Under the Files of Type drop down menu select All Files 88 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring IP Office 3 Select the appropriate xml file and click Open Open configuration file We Lookin dae EI Oo p Di Name Sze Type Date Modfix 8CM_47 135 155 251 Fie Folder 8 29 2011 S 9P_47 135 155 251_to_VME Fie Folder 8 26 2011 1 OCP _47 135 155 251_to_WMPro Fie Folder 8 29 2011 7 S RER XML Document 9 29 2011 7 SB E
33. the IP Office 500 chassis and Expansion modules can be wall mounted The IP Office Wall Mount Kit solution simplifies cable management and allows for a clean installation covering cables and connectors It can be installed by a single person BCM Norstar to IP Office Phone Convergence Handbook October 2012 9 Engineering overview IP Office 500 server Expansion Module SRG50 and SRG 200 400 Customers of the Survivable Remote Gateway 50 SRG50 or Survivable Remote Gateway 200 400 SRG 200 400 system upgrading to IP Office receive the same investment protection as BCM and Norstar users SRG systems can either be upgrades to an IP Office or a B5800 however it is important to note that neither IP Office 8 0 8 1 or B5800 6 2 support centralized applications or phone registration 1120 1140 1220 and 1230 Series IP phones can be upgraded to the SIP firmware and connected to an IP Office or alternatively B5800 system M7000 and T7000 Series digital phones however are not supported on the SRG50 and hence cannot to be migrated It is also not possible to use the Data Migration Manager tool to extract or convert data voice messages or greetings from SRG systems Supported BCM and Norstar phones To provide investment protection for BCM and Norstar customers Avaya has integrated a large number of the phones used on the BCM and Norstar platforms into the IP Office platform This protects 40 to 60 of the investment that the customer
34. the phone is logging into a User for the first time that User s button programming is defaulted unless the DCP short code is used see below The default button programming in IP Office is very similar to the BCM default programming with the exception of some features which do not exist on IP Office The diagram below illustrates just one example of the button conversion when upgrading from BCM Norstar to IP Office BCM Norstar to IP Office Phone Convergence Handbook October 2012 21 Engineering overview BCM Norstar Default Configuration Contrast g Ti E D Show Time Date f Send Msg Sa Speed Dial LEI Call Park Li Call Timer Saved Hun D Ring Again J Do Not Disturb J Conference IP Office Default Configuration Button programming will be set to default when the phone is connected for the first time which might overwrite any programming that was performed for the extension prior to connecting the phone The short code DCP would prevent this from happening but the default IP Office configuration does not contain the DCP short code It will be necessary to add the DCP short code to each extension if for example the button programming is performed prior to connecting the phones as part of system staging see System staging on page 82 for more information Once the phone is connected and the buttons are set to default IP Office will then automatically create the DCP short code so that the buttons will no
35. vi Dy notification Save Message fy J Dy vd Delete Message Dy Dy vd Dy Forward Jf d Dy d Message to another Mailbox Forward to 4 4 Jf 4 Multiple Mailboxes Forward with a ni Dy lt 4 d Header Message Repeat 4 fy s x Message Rewind J d d d Message 3 ntuity mode only 4 Intuity mode only BCM Norstar to IP Office Phone Convergence Handbook October 2012 129 Appendices 5 ntuity mode only P ntuity mode only 130 Comments infodev avaya com Feature BCM50 Release BCM450 IP Office IP Office 6 0 BCM200 400 Preferred Essential Release 6 0 Edition Edition VoiceMail Pro Embedded Voicemail Fast Forward 4 ei Dy d Message Pause Message vi fy vi x Skip Message fy 4 Dy vi LIFO FIFO x x 4 x Message Playback Option Set Message 4 ri z5 x Priority Set Automatic Fi Pi 4 x Message Deletion Timeframe Alphanumeric x x d x Data Collection Callers Caller D lt 4 Dy ID Time and Date Announced Call Back D fe lt 4 Di Sender if Caller ID available Remote Access Jf 4 vi Dy to Mailbox User Definable lt 4 ei lt 4 Di PIN Code Known Caller ID 4 4 Jf Jf PIN Code By Pass Breakout to J 4 Internal and Internal and Reception external external Mailbox Jf Jf x x Park amp Page Fax Messaging 4 d x x BCM Norstar to IP Office Phone Convergence Handbook October 2012 Appendix 2 Voicemail
36. 0 of calls are recorded for training purposes MeetMe Conference Capacity 120 128 Voice and Text Control Menu Hosted and accessed locally or remotely Chairperson PIN Optional conference access password List conference participants command Lock conference command Bridge closure options remains on or closes after host leaves Conf muting option 1 ways speech path from host to all BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 4 Supported languages BCM Features BCM50 BCM450 IP Office Equivalent Release 6 0 BCM200 400 Release 7 0 feature in IP Release 6 0 Office Participant Dy 4 vi muting option Eject Dy d vd participant option Meet Me Dy 4 One X Portal Conferencing Web Portal Appendix 4 Supported languages Symbol Description Dy Feature is available General operation is similar although there might be minor differences x Feature not available or supported Alternatives will be listed if available Language Support On BCM IP Office BST 7000 and BST 7000 and 1100 1200 IP M7000 series M7000 series phones 3 pre configured IP Office user locale Only 5 languages languages based on setting affects both available on the country profile prompts on phone phone and t
37. 1 characters each Rows 0 and 9 are fixed as Unsupported and Busy Not Available For Customer Call Reporter 6 1 the reason codes are used to categorize calls in the Agent Time Card report Reason 1 is used to define lunch All other reason codes are reported as breaks e Default After Call Work Time seconds Default 10 Range 10 to 999 seconds If an agent goes into the After Call Work ACW state either automatically or manually the value in this field determines the duration of that state after which it is automatically cleared This duration can be overridden by the Agent s own setting User Telephony Supervisor Settings After Call Work Time During ACW state hunt group calls are not presented to the user Phone and trunk rewiring In the event that you have an excess of users for the amount of available channels you will be required to rewire some of the extensions per the IP Office configuration You might also have to move physical wires or configure IP phones for multiple users Each IP Office trunk card provides a fixed number of trunk ports For digital trunks each trunk provides a fixed number of digital channels In cases where the number of trunks connected to the IP Office is lower or the number of channels provided is lower those unused trunks and channel must be disabled A Caution Failure to do this will cause problems with outgoing calls For example on a system with an ATM4 trunk card fitted but only t
38. 1100 and 1200 Series phones using Feature 1 2 and 3 Note that the users must enter their login code before being allowed to program buttons The login code is configured through IP Office Manager External Autodial Feature 1 and Internal Autodial Feature 2 On the 1100 and 1200 Series phones with SIP firmware Feature 1 and Feature 2 basically perform the same action The user presses F 1 or F 2 followed by the button to be programmed and the external or internal number to be programmed on that button It is important to note that the use of F 1 and F 2 does not provide Busy Lamp Field BLF on any BST phone On the 1100 and 1200 Series phones the BLF buttons can only be programmed via IP Office Manager 30 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Using 1100 and 1200 Series phones on IP Office Feature button Feature 3 On IP Office users of the 1100 and 1200 Series phones have two options to self administer feature button programming on the phone and the LED LCD key expansion modules Feature 3 or the Feature soft key followed by the BtnPg key 1 After pressing Feature 3 or the BtnPg soft key the user can press the button to be programmed followed by the Feature code to be programmed on that button Only the following Features can be programmed using this method e F4 Call Forward pressing the programmed button will turn call forwarding on and off e
39. 200 Series IP Phones SIP DECT R4 and Analog phones Analog line audio performance It is recommended that tuning be competed on all analog lines connected to the IP Office These controls can be used to test the impedance of a line and to then display the best match resulting from the test This ensures optimal analog line audio performance Testing should be performed with the line connected but the system otherwise idle Before testing ensure that the system Locale setting is correctly configured Also check that the system Companding Law settings are configured correctly If either needs to be changed make the required change and save the setting to the system before proceeding with impedance matching System LAN1 LAN2 DNS Voicemail Telephony Directory Services System Events SMTP SMOR Twinning YCM CCR ae v Name bem251 Locale United States US English Contact Information Set contact information to place System under special control System LAN1 LANZ DNS Voicemail Telephony Directory Services System Events SMTP SMDR Twinning YCM CCR Telephony Tones amp Music Call Log Analogue Extensions Companding Law wi Switch Line Default Outside Call Sequence Normal G A v Default Inside Call Sequence Ring Type 1 uLaw ULAW Line Default Ring Back Sequence Ring Type 2 o O L ALAW Line Restrict Analogue Extension Ringer Voltage 44 BCM Norstar to IP Office Phone Convergence
40. 280 400m 1310 400m 1310 4412D 1000m 3280 700m 2295 400m 1310 400m 1310 4424D 500m 1640 500m 1640 400m 1310 400m 1310 8 By default the prompts installed match the installer language selection plus English If other languages are required they need to be selected by doing a custom installation The installable Voicemail Pro prompts are listed in the table above The availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that language When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be provided if available Within the IP Office configuration a locale is always configured for the system However differing locales can be configured for each user incoming call route and for short codes in addition to the default system locale 142 BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 5 Loop length differences between BCM and IP Office Telephone Type Unshielded Twisted Pair UTP 50nf Km CW1308 AWG22 AWG24 AWG26 0 65mm 0 5mm 0 4mm 6400 Series 1000m 3280 1000m 3280 400m 1310 400m 1310 T3 Series Upn 1000m 3280 1000m 3280 400m 1310 Analog Phones 1000m 3280 1000m 3280 500m 1640 800m 2620 Avaya M7000 400m 1300 400m 1300 400m 1300 N A and T7000 wit
41. 30 m 4000 N A GASMB8 ASM8 BCM50 On board GASI ASM8 N A 1530 m 5000 N A 144 BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Index Numerics 1100 SONOS nnn aaaea aN 29 1200 SOROS ei eaa E a 29 A tele ne EES 119 Eed 102 E Lueden EE 8 B background music 29 BCE geet geed 54 TIRIMWANC Sei visu caraaiasiterdandetiahavenensasieeudehconsbiecrbaneediads 54 BST beten seet eg Sege 19 Business Series Terminal ccccccccseccsseeeeseeeeeeees 19 button programming sssssssssssssnrssnrrrnrrrerren 83 84 118 C call TORWAI EE 26 32 call functionally E 20 30 elle 26 33 e Uhr TEE 24 LG eon nee en nL OP OE OD Bs Pes AE 102 CONTEF ENCE EE 25 32 CONTQUPAN ON EEE E EE E 88 Customer Call Reporter ccccccccssessteeeeeeseeseaees 102 D Data Migration Manager seesesssesirissererrnsnreenn 57 PMM eege ege 57 DCOP Short COQS E 83 84 default button programming eeeeeeesssssseerreeernn 22 dial pad lettering sescreriinrceiiiinoi 29 dialing OPtiONS ersesssiiinsiieiitnneri rrin iieiea i 29 digital PHOMES arueraa 13 eler el 26 33 DMM rine Gisecusawdesataaauaaeeaaa 39 Data Migration Manager essees 39 DS IA EE 8 SSO Ae E E E AE E E A 8 BCM Norstar to IP Office Phone Convergence Handbook E Element Manager ii Embedded Voicemal 97 F feat re CODC EE 34 TEALULE le 119 TEALUPE Key rromenaa a e aa EREA 34 TEE a a E AANA E 35 H bhar
42. 6 0 IPOffice SIP 3 IP Office 8 1 BCM 6 0 and CS1000 7 5 with NRS IP Office SIP Related topics BCM and IP Office interoperability on page 42 BCM IP Office and CS1000 interoperability on page 43 BCM Norstar to IP Office Phone Convergence Handbook October 2012 41 Engineering overview BCM and IP Office interoperability The H 323 protocol is used for trunks between the IP Office nodes and the Communication Manager CM The IP Offices are a network of SCNs and can use advanced SCN feature sets between each other SCN MCDN SIP E ES Analog An alog PRI PRI SIP SIP B E Na A Protocol support e IP Office to BCM SIP e BCM to BCM SIP or SIP MCDN e IP Office to IP Office H323 SCN or SIP It is not possible to network IP Office and BCM via the MCDN or SCN protocol directly Platform requirements e IP Office Release 8 1 Edition Essential Preferred Advances and Midsize e BCM Release BCM50 and BCM450 6 0 Centralized voicemail e The IP Office system may use a centralized Voicemail PRO system in the SCN network e The BCM systems may use a centralized voicemail within the BCM MCDN network e Centralized Voicemail across IP Office and BCM systems is not supported Phones e All phones supported on the individual call servers and releases including Avaya IP Phone H323 Avaya Digital phones BCM 7000 Series Digital phones BCM1100 1200 Series IP Phones SIP DECT R4 and
43. AVAYA BCM Norstar to IP Office Phone Convergence Handbook Issue 1 2 October 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is no
44. Account Notifications WARNING Yo WARNING Tha changed Numeric ID User ID _nnadmin Select the appropriate location for the backed up data most likely a flash or SD memory card From the Sessions menu select Save Programming Record gt Save Selected Data In the Configuration tab of the Task Configuration Panel under Telephony gt Sets create a backup for All DNs in the same location as before Avaya Business Element Manager bcc DC Mm MA 35 155 251 Flo Edk View Serge Took Hep Es Box K op By Save Programming Record p Save Selected Data amp Save Configuration Date PCC BCMSO 47 135 155 251 FESR Ir TRERRT TE Syve Administration Data Save Al Data a Line Access Capabilities and Prefel DN 4 Model 221 T7316E 222 17316 M7310 223 17316 M7310 224 225 226 227 Cog Ap Refr Configuration Admir Wekome CH System CD Administrator Access O Resources 10 10 81 1 47 134 207 35 47 135 152 90 BOMSOe R6 47 135 155 40 gd BOSO RG 47 135 155 41 BOMSO R3 47 135 155 43 a BCMSO R6 47 135 155 45 da BCMSO RS 47 135 155 48 a 47 135 155 49 BCM450 47 135 155 50 D BCM4S0 R6 47 135 155 51 BCM450 47 135 155 52 1T7208 M7208 17316 M7310 1T7208M7208 17316 M7310 L N 6 Recommended From the CallPilot Reports menu create reports for Mailbox BCM Norstar to IP Office Phone Convergence Handbook Information and System Configuration October 2012 55 Upgrading to
45. Adapter Adapter ATA II releases of the ATA are not supported on the IP Office Call Button Algo Call Button x IP Phones 1100 Series IP 1110 IP Deskphone x Giele 1120E IP Deskphone J Text amp Icon version fi ill b dated 1140E IP Deskphone F dee EEN to SIP phones cannot be reversed to Unistim FW after the SIP FW has been installed 1100 Series J In IP Office all Expansion Module expansion modules can have line appearance 1 1200 Series IP 1210 IP Deskphone x Deskph Paes 1220 IP Deskphone Dy Text amp Icon version firmware will be updated to SIP phones cannot be reversed to Unistim FW after the SIP FW has been installed 1230 IP Deskphone fy 1200 Series J In IP Office all expansion Expansion Module modules can have line 12 Keys Display appearance 1 1200 Series vd Expansion Module 18 Keys Paper BCM Norstar to IP Office Phone Convergence Handbook October 2012 17 Engineering overview 18 Family Model Support on IP Office Comments 2000 Series IP Deskphones 2001 IP Deskphone x 2002 IP Deskphone 2004 IP Deskphone 2007 IP Deskphone i24 Key Expansion Module for 2000 Series IP Phones x X xX x 2050 Softphone 2050 IP Softphone v2 amp v4 Alternative IP Office Softphone 2050 Mobile Voice Client Alternative IP Office Softphone and One X Mobile Preferred Clients for Android and iOS 2033 IP Audio
46. AnNa 102 Completing IP Office system progran DEE 102 SN EE Bach POND GE 105 A een ENCE dE E 108 Usmo Element Manage eee eee pare ee eerie EE renee neers 110 IP phone netwoik E 112 re eosi ali Tare DE 114 Confirming user location and button progrAiMmMNg issisissiniissninsniansn sete renee anaa diia 117 Testing and optimizing th IP Office CONTIN sisirain E arar 118 ut 3 APPP EE 119 Appendix 1 Norstar and BCM user feature COGS E 119 el 2 VO UE 127 Appendix 3 Unified Communications and other features 134 Appendix 4 Supported ME ie E 139 Appendix 5 Loop length differences between BCM and IP Office A 142 IEN 145 6 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Chapter 1 Engineering overview With IP Office Releases 7 and 8 Avaya has introduced a number of new hardware items to enable Norstar and BCM customers to easily upgrade to the IP Office platform The upgrade solution provided in this guide allows customers to maintain their investment into their existing telephony infrastructure in order to leverage IP Office features thereby increasing profitability improving productivity and gaining competitive advantages The purpose of this guide is to provide installers and administrators with all the information required to upgrade a BCM or Norstar system to IP Office It is recommended that you follow the procedures from beginning to end and that you read the notes carefully Before performing the
47. Avaya IP Office The following pages outline which BCM and Norstar phones features and advanced functionality will be supported and is available on IP Office Differences in configuration functionality language support and usability are also indicated where applicable The appendix does not replace the need to understand the IP Office product its architecture commercial structure or functionality The main intent of the appendix is to outline the key differences that might be of interest to customers migrating from a BCM to an Avaya IP Office To the best of our knowledge the information below is based on the most current information available Appendix 1 Norstar and BCM user feature codes The following table lists the features and feature codes supported by IP Office on BST and 1100 1200 Series phones Refer to Feature codes on page 34 for more information Symbol Description Dy Feature is available General operation is similar although there may be minor differences x Feature not available or supported Alternatives will be listed if available Feature Code Feature s Support for Support for IP Office BST users on 1100 or 1200 Feature IP Office users on IP Equivalent Office Alternative F HOLD Exclusive Hold x x F 0 Key Inquiry 4 s F 1 Program fy Dy Abbreviated Dial External Program Autodialer F 2 Program vd Dy Abbreviated Dial Internal Program Autodialer F 3 Program J fy Self Feature Key Administ
48. COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA 2 BCM Norstar to IP Office Phone Convergence Handbook Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device
49. F60 Page e F66 Dial Voice Call e F74 Call Park e F75 Call Pickup Group e F76 Call Pickup Extn e F85 Do Not Disturb e F9 9 Stamp Log 2 After pressing Feature 3 or the BtnPg soft key and after selecting the button to be programmed the user will be prompted to select the feature to be programmed Instead of entering the Feature code as in step 1 the user can scroll through the list of programmable features using the soft keys The available features include traditional BCM features as well as IP Office features which have no equivalent BCM Feature Code like Twinning or Self Administration The following features will be available Feature list Call Forward All Call Pickup Ext DpkUp Extension Login Elogl FwdAll Page GrpPage Call Pickup Any PickA Extension Logout ElogO After Call Work Do Not Disturb DND Remote Park RPark ACWrk Automatic Callback Voicemail On VMOn Conference MeetMe AutoCB ConfMM Private Call PrivC Twinning Twin Follow Me Here Here Dial Voice Call Auto Relay On Relay Follow Me To FollowTo Call Park CPark Relay Pulse Relay Follow Me Cancel Here Call Park Retrieve Account Code Acct Stamp Log RCall Call Pickup Group Call Record CRec PickG BCM Norstar to IP Office Phone Convergence Handbook October 2012 31 Engineering overview Conference Aconference can be set up one of three ways
50. Handbook October 2012 Comments infodev avaya com Analog line audio performance To start testing click Start The system will attempt to break dial tone using the digit specified then send a series of signals to the line and monitor the response repeating this at each possible impedance setting Analogue Ti Line Number Line Type T41 Analogue Trunk d Analogue Trunk Channel Analogue Trunk Analogue Trunk PRI 24 Universal PRI Signalling Type DTMF Dialing Trunk Type Loop Start ICLID Direction Impedance Match Impedance x Digit s to break dial tone Automatic Balance Stop Impedance Match C Quiet Line Flash Pulse Width ms You can click Stop at any time to cease testing When testing is complete Manager will display the best match and ask whether that match should be used for the line If you select Yes Manager will also ask whether the match should be applied to all other analog lines provided by the same analog trunk card or module Impedance Match Ring Detection Impedance Default Ring Persistency ms 401 Digits to break dialtone 2 Ring Off Max ms EA Automatic Balance start Stop iet Li v Disconnect Clear Impedance Match L ss C Quiet Line Balance Impedance Matching Finished j Flash Pulse Width ms Await Dial Tone ms 2 J Use the best matched balance impedance 600 for current line Echo Cancellation Dela Main Hum Filter Freq C Allow Analog Tru
51. IP Office Reports Mailbox Administration Please choose a report to view Auto Attendant Custom Call Routing Networking Contact Center About converting data using Data Migration Manager Data Migration Manager is used to convert configuration and user data from a BCM SRG or Norstar system to an IP Office or B5800 Branch Gateway Data Migration Manager provides the DMM IPO wizard that guides you through the conversion process There are four steps to the conversion process e Data extraction during this phase of the conversion process the BCM SRG or Norstar data is populated into the Data Migration Manager tool The data can be extracted from a BCM SRG or Norstar device or it can be loaded from a file created during a previous extraction procedure e Data review during this phase of the conversion process you review the data that was recovered from the data extraction e Data creation during this phase of the conversion process you select the target hardware configuration the system s IP address the voicemail system to use and the mode of operation in which the target IP Office is to be configured The configuration mode choices are IP Office Mode IP Office Quick Mode Norstar Mode Partner Mode 56 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com About converting data using Data Migration Manager B5800 Mode e Data transfer t
52. M8 Card can be used in combination with all other IP 500 base cards including the IP500 Digital Station 8 card DS16A and DS30A Modules The DS16A and DS30A are new 16 and 30 port expansion modules which support the connection of Norstar and BCM Digital telephones to IP Office Both modules are only supported on the IP Office 500 v2 and require IP Office Release 7 0 or later 8 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Supported hardware Please refer to the IP Office Telephone Support section for more details about support for legacy BCM and Norstar telephones Classic Avaya Digital Phones are not supported on the DS16A and DS30A Expansion Modules DS16A Module DS30A Module The DS16A and DS30A Expansion Modules feature RJ21 connectors to simplify installation and minimize rewiring when upgrading from a Norstar or BCM The RJ21 pin out is consistent with the BCM DSM16 or DSM32 Media Bay Module so that they can easily be moved to the IP Office In the case of the DS30A two stations might have to be rewired when upgrading from a BCM DSM32 Media Bay Module Amaximum of 12 DS16A DS30A Expansion Modules are supported on each IP Office system They can be used in any combination with the IP500 DS8 and TCM8 cards or the IP500 DS16 and DS30 Expansions thereby providing a future growth path with Avaya digital phones IP Office 500 Wall Mount Kit Similar to the BCM50 and BCM450
53. MPRO files field enter the directory used to store voice mail recordings The default location is the DMM folder under user data In the Voicemail Type drop down box select the appropriate voice mail system Note B5800 Branch Gateway R6 2 does not support Voicemail Lite Pro If you selected Voicemail Lite Pro complete the VMPro IP Address fields as appropriate This is the external unit responsible for processing voice mail requests You can also enter the voice mail backup IP address In the Main Control Unit section change the hardware to match the hardware that is installed on the IP Office or B5800 Branch Gateway The hardware shown is a recommendation based on the types of phones that were extracted from the BCM or SRG system Be sure to select sufficient hardware modules to support the amount of terminals BCM Norstar to IP Office Phone Convergence Handbook October 2012 63 Upgrading to IP Office Note If you select insufficient hardware a Hardware Mismatch dialog box appears Click OK and adjust your hardware selections accordingly m Inthe Expansion Module section change the hardware to match the hardware that is installed on the IP Office or B5800 Branch Gateway The hardware shown is a recommendation based on the types of phones that were extracted from the BCM or SRG system Be sure to select sufficient hardware modules to support the amount of terminals Note If you select insufficient hardware a Hardware
54. P responsibilities as illustrated below System LANL LANZ DNS Yoicemail I Telephony i Directory Services l System Events LAN Settings Veit Network Topology SIP Registrar DHCP Pools IP Address 47 135 155 252 IP Mask 255 255 0 Primary Trans IP Address 0 0 0 0 RIP Mode None EN C Enable NAT Number Of DHCP IP Addresses 20 DHCP Mode Server Client Dialin Disabled In the DHCP Pools section of the LAN1 tab ensure that Apply to Avaya IP Phones Only is not selected The IP phones will not be recognized as Avaya IP Phones until the SIP firmware has been applied See below LAN2 DNS Voicemail Telephony Directory Services LAN Settings VoIP Network Topology SIP Registrar DHCP Pools Apply to Avaya IP Phones Only C Keng Start Address Subnet Mask Default Router Pool Size 947 135 155 100 255 255 255 0 0 0 0 0 20 Finally in the VoIP section of the LAN1 tab ensure that the SIP Registrar Enable setting is checked BCM Norstar to IP Office Phone Convergence Handbook October 2012 113 Upgrading to IP Office Button programming You can configure button programming once you ve configured the IP phone network addressing The type of programming you create is determined by the phone type that is in use You should utilize the previously extracted BCM programming record to program the IP Office user s buttons so that
55. PPPPHE 5 5 Click Save report and then do the following a Enter an appropriate name and select a location for the report b Click Save Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM c Click Close Configuring IP Office system particulars using DMM After you ve saved the extracted data page see Reviewing the extracted data page for more information the IP Office configuration page appears There are three sections to complete e System particulars networking information system locale voicemail type etc e Main control unit hardware configuration e Expansion module hardware configuration 70 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring IP Office system particulars using DMM Once these configurations have been made you will be prompted to configure extensions and optimize extension mapping Eege Configure IP Office System Particulars Using DMM Modify the hardware gt information table l Create IP Office hunt groups See EE extensions Gun Optimize extension Data migration mapping review IP Office Manager No p Install IP Office opens Manager Related topics Modifying the hardware information table on page 72 Configuring extensions on page 74 Optimizi
56. Pilot Unified Messaging files require a proprietary audio player to play the voice mail recordings Hunt Group functionality The IP Office Hunt Group functionality provides significantly greater features and more options than BCM Skillsets User configurable options By default IP Office has less end user configurable features and options The Self Administration button must be assigned by an administrator to allow the end user to configure further buttons M7000 and T7000 Series phones Button programming The default button layout has been matched as closely as possible but certain buttons will be empty by default On certain phones the bottom right button is dedicated to handsfree operation and cannot be changed Idle display Different Date and Time display The display shows the current user ID when connected to IP Office It also shows Hunt Group memberships G and DND status N Called calling and ringing display Ringing display on IP Office migrated users will have the option to Ignore or send a call to VM ToVM via soft keys Note that internal call status displays such as On another call or Do not disturb are not available on IP Office Loop length specification T7000 Series digital deskphones have different maximum loop length specification when connected to a TCM8 card or DS16A 30A expansion modules on IP Office Refer to Appendix 5 Loop length differences between BCM and IP Office on p
57. User Button Programming Action No 1 bottom N A Appearance 2 1 Appearance 3 2 Automatic Intercom 4 3 Call Pickup Group 5 4 Do Not Disturb On 6 5 Transfer 7 6 Conference 8 7 N A 9 8 Last Number Redial BCM Norstar to IP Office Phone Convergence Handbook October 2012 115 Upgrading to IP Office 116 Phone Button No User Button Programming Action No 10 9 Speed Dial 11 top 10 Call Forwarding All 7316E Phone Button No User Button Programming Action No 1 1 Appearance 2 2 Appearance 3 3 Automatic Intercom 4 4 Last Number Redial 5 5 Conference 6 6 Do Not Disturb On 7 T Ringback When Free 8 8 N A 9 9 Voicemail Collect 10 10 N A 11 11 Transfer 12 12 Group Paging 13 13 Call Pickup Group 14 14 Call Forwarding All 15 15 Call Screening 16 16 Call Park 17 17 Self Administer 18 18 Time of Day 21 19 Flash Hook 24 20 Speed Dial 1120 40 and 1220 30 Phone Button No User Button Programming Action No 1 1 Appearance 2 1 Appearance BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Confirming user location and button programming Phone Button No User Button Programming Action No 2 Appearance 4 3 N A Note When programming user buttons bear in mind that the BCM extracted data page lists button
58. W 062AC7M or higher Acquiring the supported IP phone firmware The xxxxC7M firmware is available in the following BCM patch content BCM Patch content BCM 1000 200 400 4 0 BCM R400 029 SU System BCM R400 332 UTPS BCM50 R3 BCMO050 R300 258 SU System BCM050 R300 UTPS 249 BCM50 R5 BCMO050 R500 008 SU System BCM050 R500 UTPS 54 BCM50 R6 Included in R6 GA release Related topics Using Element Manager on page 110 IP phone network addressing on page 112 Using Element Manager You will use Element Manager to migrate the BCM users to an up and running fully functioning IP Office Once the BCM has the latest patch installed Element Manager will enable the Migrate Now button that allows the IP phones on the system to connect to the IP Office and use its firmware In other words if you haven t installed the latest firmware you won t be able to converge the BCM users into IP Office with one click you will have to migrate each phone individually Similarly the latest BCM firmware also enables an interface in Element Manager for an administrator to enter the TFTP IP address the IP address of the IP Office control unit Application of the patch does not negatively impact the normal operation of the BCM After installing the patch the BCM will continue to run normally and migration can be done at any time in the future Operation of any digital phones in the system are not impacted in any way If any is
59. a Migration Manager Help IP Office Configuration Page IP Office LAN1 IP Address IP Office LAN1 IP Mask IP Office LAN1 Default Gateway IP Office LAN2 IP Address IP Office LAN2 IP Mask IP Office LANZ Default Gateway Configuration Mode System Locale Destination Directory for IP Office Embedded YM and YMPRO files Voicemail Type VMPro IP Address Backup VMPro IP Address ay 47 135 155 252 255 255 255 0 47 135 155 1 192 168 43 1 255 255 255 0 0 0 0 0 IP Office Mode United States US English C Documents and Settings galletti DMM user d Voicemail Lite Pro 47 135 155 253 0 0 0 0 v Main Control Unit hardware configuration The hardware identified in the Main Control Unit section is a recommendation based on the types of stations that were extracted from the BCM Norstar configuration You must change the parameters to reflect the actual IP Office hardware installed Be sure to select sufficient hardware modules available to support the amount of digital terminals BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Configuring IP Office system particulars using DMM Main Control Unit Extension YCM Trunk PHONES ATM 4 UNI None None YCM32 None None None Note If you select insufficient hardware when you click Next you will receive the following warning Ha
60. a migration procedure Using the extracted data you have configured the IP Office system particulars expansion module configuration main control unit configuration etc as well as configured and optimized port to extension mapping Upon converting the voicemail recordings using DMM IP Office Manager will automatically open if installed correctly refer to Installing IP Office Manager on page 51 You will not be able to configure the IP Office until you install IP Office Manager While it is not necessary to install IP Office Manager prior to operating DMM note that if you choose to install IP Office Manager only at this stage DMM will simply close 80 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Preparation for IP Office configuration Preparing for IP Office Configuration Install IP Office hardware Prepare IP Office Manager END Related topics Installing the IP Office hardware on page 81 Preparing IP Office Manager on page 82 System staging on page 82 Preparation for IP Office configuration Installing the IP Office hardware If you haven t yet you should now install the IP Office hardware and connect it to the local area network It is imperative that you follow the installation guide for IP Office and that you bear in mind all the planning pre configuration and safety statements therein You can find the latest
61. age 142 for more information Expansion modules IP Office does not have the concept of Ordinary KIMs and Enhanced KIMs All buttons can have line appearances On IP Office there is an overall system limit of 1024 buttons of any 36 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Features and feature codes kind of expansion module Digital IP However T7316E phones allow up to 9 KIM add ons while the M7324 allow up to 2 KLM CAP add ons Program Internal External Autodialer If the user has a login code password defined they will be prompted to enter it correctly before they can program buttons Busy Lamp Field BLF BLF module lamps on a M7310 phones now operate as full feature status indicator lamps and not simply as Busy state indicators as they did on BCM Norstar This enables the top 24 buttons on the M7310 BLF to be status indicator equipped programmable buttons one of these buttons could be used as an MWI by programming it to Feature 65 Select dialing option In BCM users had a choice of standard predial or automatic In IP Office users have the choice of enbloc on predial or enbloc off automatic dial Reply Message Waiting In IP Office this feature connects to audio voicemail no visual voice Page General In IP Office users must enter a group DN rather than a page zone Priority Call Similar to BCM this feature in IP Office rings a phone tha
62. ailable resorting to External only when no other information is available Line Appearances and Intercom keys The 1100 and 1200 Series phones only display one Line Appearance or Intercom key while they are connected to the IP Office using SIP Users can still handle multiple calls in parallel but will have to use soft keys to navigate to and initiate additional calls pickup other incoming calls or switch between calls Making a new call To establish a new call while already on a call the user needs to have a free Call Appearance and select New Call from the soft key menu press More to get to the second page of soft keys Answering a call waiting The user will be notified of incoming calls through a short single ring splash and the call CLID details displayed on the phone display The user can select Answer Decline or Ignore for the call waiting through the appropriate soft key Answering a call waiting automatically places all other calls on hold Moving between calls Active calls are displayed and the user can use the navigation keys to select one of the calls Calls on hold will have a flashing hold icon and can be retrieved by selecting the call and pressing the Activate soft key press More to get to the second page of soft keys Retrieving a call automatically places any other active calls on hold Programming buttons On IP Office users can continue to self administer the programmable buttons of
63. al T7316E j Deskphones Note that on BCM Norstar the T7000 Series phone model was only supported in certain locales This restriction does not exist on IP Office T24 Key Indicator x In IP Office all expansion Module KIM modules can have line appearance M7000 Series Digital M7100 Global 4 Deskph iii M7100N Global P M7208 Global 4 Bottom button is dedicated handsfree M7208N Global J Bottom button is dedicated handsfree M7310 Global 4 Bottom right button is dedicated handsfree M7310 Global BLF d Bottom right button is module dedicated handsfree M7310N Dy Bottom left button is dedicated handsfree M7324 Global fy Bottom left button is dedicated handsfree M7324 CAP Module 4 In IP Office all KLM expansion modules can have line appearance 1 1 No differentiation between Ordinary CAP and Enhanced CAP IP Office supports a maximum of 1024 buttons on expansion modules programmed and un programmed the maximum is combined for IP and digital phone expansion modules 16 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Supported BCM and Norstar phones Family Model Support on IP Comments Office M7208 Non global x M7310 Non global x M7324 Non global x Digital Audio Norstar Audio 4 Conference Unit Conference Unit Doorphone BCM Doorphone x Norstar Doorphone Analog Terminal Analog Terminal x All regional versions and
64. an be adjusted by selecting different group types and adjusting the order in which group members are listed When you configure the IP Office particulars in DMM you create hunt groups to replace BCM skillsets You should verify the hunt group member lists prior to publishing the configuration to the control unit Refer to Creating IP Office hunt groups to replace BCM skillsets on page 77 As you configure the hunt groups you can maintain settings for the following e Call Presentation The order in which the available members of the hunt group are used for call presentation is selectable e Availability There are a range of factors which control whether hunt group calls are presented to a user in addition to that user being a member of the hunt group e Queuing This optional feature allows calls to be queued when the number of calls to be presented exceeds the number of available hunt group members to which call can be presented e Announcements On systems with a voicemail server Voicemail Pro Voicemail Lite pre Release 5 0 or Embedded Voicemail announcements can be played to callers waiting to be answered That includes calls that are ringing and calls that are queued e Overflow This optional feature can be used to include additional agents from an overflow group or groups when a call is not answered e Fallback A hunt group can be taken out of operation manually or using a time profile During fallback calls can b
65. arget IP Office and enter the user name and password of the IP Office to gain access to the embedded files 3 Using Embedded File Management copy all of the clp files in the CP_ lt IP address of BCM CallPilot gt _to_VMEmbedded subfolder and paste them into the SYSTEM gt DYNAMIC gt LVMAIL folder on the flashcard BCM Norstar to IP Office Phone Convergence Handbook October 2012 99 Upgrading to IP Office File Edit View Help Folders S s 47 135 151 75 Se System SD GH SYSTEM BACKUP boc a CH DYNAMIC LVMAIL D AAG O memorycard SMDR S LVMAIL cHs DAN DEU ENG EMU ESM ESP ge 100 of memorycard SYSTEM IDYNAMICWLVMAIL Eli B FRA FRC BITA Ka JPN Uploading 3 of 201 ie E DMM_svn_workspace bemdmm user data CP_47 135 151 223 to VMEmb e edded 00038008 clp PTB PTG Estimated time left 0 sec 11 74 KB of 11 74 KB copied BUS Target a 35 151 75 memorycard SYSTEM DYNAMICSLYMA SVE gt ZHH Transfer rate Infinity KB Sec 00038006 clp Clipboard Clip 00038007 clp Clipboard Clip O ARA C Close this dialog box when download complete O PRIMARY CO TEMP Cance amp backup CP_47 135 151 223_to VMEmbedded Back gt O search Kes Folders Address ie E DMM_svn_workspace bemdmmi user data CP_47 Name Once the files have completed copying reboot IP Office IP Office will automatically pick up the uploaded greetin
66. ate voicemail system later in IP Office configuration Note that if you do not have a Unified Messaging license on the BCM you will not be able to export these recordings All available voicemail recordings will be converted Voicemail Pro recordings are converted to wave wav type and Embedded Voicemail recordings are converted to CallPilot clp type BCM Norstar to IP Office Phone Convergence Handbook October 2012 79 Upgrading to IP Office DMM IPO Wizard Local file system Applying BCM configuration l Completed with 64 warnings Severity Message Object Attribute Converting Voicemail Message C Documents and Converting Voicemail Message C Documents and Converting Voicemail Message C Documents and Converting Voicemail Messages For Joffrey Converting Voicemail Message C Documents and Converting Voicemail Message C Documents and Converting Voicemail Message C Documents and Converting Voicemail Message C Documents and j Converting Voicemail Message C Documents and 00000000 sl 126 items Data migration review By this point you have updated your BCM firmware obtained its configuration records and installed IP Office Manager and Data Migration Manager Using DMM you have extracted the system configuration data from the appropriate location either BCM Norstar or File You have also saved the required reports wherever possible throughout the dat
67. ault location is lt DMM Home Directory gt user data and all Voicemail recording files will be located in the subfolder CP_ lt IP address of BCM CallPilot gt _to_VMEmbedded About this task To upload Embedded Voicemail files you must use Embedded File Management Procedure 1 In IP Office Manager under the File menu select Advanced gt Embedded File Management BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com File Edit View Tools Help Close Configuration Save Configuration As Change Working Directory Preferences Offline Backup Restore Import Export Exit 1241 Ailane 6437 Alex 6449 Alexey 6459 Andrea 1248 Armando 6466 Beth 6440 Bruce 6465 Carl 6436 Clarenc 1233 Conf A 2223 Conf B 1231 conf B1 1232 Conf C 6462 ConfRmD 1239 CP 1239 1253 CP 1253 1256 CP 1256 1257 CP 1257 1258 CP 1258 1261 CP 1261 1262 CP 1262 Configuring voicemail recordings in IP Office 7 1285 Recpt SE User Voicemail DND Name Password Erase Configuration Default Reboot System Shutdown Upgrade Change Mode Audit Trail Security Settings Phone Rights Erase Security Settings Default Embedded File Management File Embedded File Management Format IP Office SD Card Recreate IP Office SD Card Memory Card Command System Status LYM Greeting Utility Configuration Ite 2 Select the t
68. backed up from your BCM Use the BCM s extracted programming record to help minimize the amount of station rewiring when editing the IP Office Extensions Page to allow specific DNs to reside on specific ports This should be completed for digital analog and IP stations Procedure 1 2 In Element Manager open the backup file and navigate to the Summary tab Click Telephone Resources 68 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com About converting data using Data Migration Manager all A B c 1 Summary 2 This report was generated on Fri Jul 29 08 06 36 EDT 2011 for Device 47 135 155 251 3 4 Config Welcome System Identification Date and Time Keycodes IP Subsystem Telephony Regions Administrator Access Accounts and Privileges Security Policies Email Settings SNMP Resources Application Resources Media Gateways Port Ranges SIP Clients Telephony Resources IP Trunks General SIP Trunking H323 Trunking Element Manager lists all of the known BCM configured modules as well as the Ports to DN for each module The following image shows an example of the extensions numbered to reflect current wiring IP Office Extensions Page Port DN Device type Version State 0501 233 T7208447208 30DS020 idie 234 bes O6ChC22 ke 235 Unequipped Unequipped 236 Unequipped Unequipped 237 Unequipped Une
69. bled or number of simultaneous users of the licensed feature In some cases the number of instances is specified in the license name e Expires Most purchased licenses have no expiry setting For some features trial licenses may be available which will have an expiry date The IP500 uses licenses in the same way as other IP Office systems However there are some licenses that are specific to the IP500 control unit and may be required during installation to ensure correct operation of the system e IP Office Upgrade Standard to Professional By default the IP500 runs in IP Office Standard Edition mode For full IP Office operation an IP Office Upgrade Standard to Professional license must be added to the configuration e IP500 Voice Networking In addition to the upgrade from Standard Edition if IP trunks are required for voice networking between the IP Office and other systems P500 Standard Networking licenses are required This type of license is available as a base license for the first four channels and then additional licenses for any additional channels required e VCM Channels Each IP500 VCM base card only supports four voice compression channels unlicensed Any additional channels available on the card must be licensed by adding P500 VCM Channels licenses Licenses can be added individually to the IP Office s configuration However the licence key file provided by Avaya from their license ordering web site generates a Lic
70. call on hold on IP Office the Line Appearance on the same phone will flash to indicate that the call is being held The Line Appearance for the same line on other phones will not be flashing but will remain solid instead Other Saved Number Redial Feature 67 The BCM Saved Number Redial feature Feature 67 is not available on IP Office Alternatively users must use either the Call Log feature F812 to redial phone numbers or the Last Number Redial F5 feature Ring delay In North America on IP Office systems using analog trunks there will be a delay of one or two ring cycles before the extension will start to ring The ring delay is due to IP Office s ability to route calls based on the incoming CLID information IP Office waits until the entire CLID has been transmitted It is not possible to reduce the delay however it is possible to change the analog trunk configuration to Loop Start rather than Loop Start ICLID such that incoming calls on that trunk ring immediately without CLID delivery not that the user must forfeit access to CLID Dialing options On BCM the user has the option to choose from three dialing modes by using Feature 82 The modes are Standard Dial selection of line followed by number Pre Dial dial number followed by line button and Automatic Dial Dial number and automatic selection of line On IP Office Feature 82 enables and disables the Enbloc Dialing feature Enbloc Dialing Off is equi
71. cdhware ou ececcccccccceeeeeeeeeeceeeececucaeaeeeseceeeeeeeausaeaeaeeeess 8 hardware information table ccccseseceeeeseeseeeeeeees Ke elle Ke EE 28 NUL QTOU PS EE 102 l Kolle a E 20 30 incoming call routes sesssssseeseenensenseeessrssreererrrrene 102 Intercon KEy dercasisisniine innnan aa A DEEA 30 interoperability ssccseceecceeeeeeeeeeeeeeeeeees 41 43 44 E r RE 43 44 IP ele 43 44 CSTOOO WEEN 44 ITO CUICTION EE T IP OTCE sorudan aai aean naa 82 102 le VE 82 installation WEE 82 IP elle TEE 15 29 L languages eee cece eee ceeeeceeeeeceeeaecaeceeeceeeeeeeeeeeeeeeeeeeteeees 139 le Cie 48 int len EE 8 Line Appearance sesesssirseeeerrrrrresesrrrennnneeernnnnnnnenns 30 le 8 loop length ooosiirisierirrriiniiiiiriiiinanesnsninadnisicennarinaa 144 October 2012 145 M short COGES poisses 102 speed Ke TE E 26 33 0O klaes 20 staging ee Eege 83 Message Waiting Indicator cc cceeeeeeteeeeeeeneeeees 28 supporte p pae Sa ca Eh migrating data from a Norstar SySteM scsssseessseee 0 61 system particu AUS EE fi MW EE 28 PER 102 T O SCT 20 OAM port Ee g TOM enee 8 ET EE 118 Cl Le EE 118 TONKS caanoe td atigwore sina s 105 P U De 26 33 Unified COMMUMICAIIONS esesegerebeeeEEeeeeSEENEERENEEe 134 programming buttons 23 30 user location cceccceceeseecaeeeceeceesecceaueeeeseeseeeeaneeees 118 eil MING WE 88 p g y R viewing the extracted BCM
72. ch Gateway The hardware shown BCM Norstar to IP Office Phone Convergence Handbook October 2012 59 Upgrading to IP Office is a recommendation based on the types of phones that were extracted from the BCM or SRG system Be sure to select sufficient hardware modules to support the amount of terminals Note If you select insufficient hardware a Hardware Mismatch dialog box appears Click OK and adjust your hardware selections accordingly m Inthe Expansion Module section change the hardware to match the hardware that is installed on the IP Office or B5800 Branch Gateway The hardware shown is a recommendation based on the types of phones that were extracted from the BCM or SRG system Be sure to select sufficient hardware modules to support the amount of terminals Note If you select insufficient hardware a Hardware Mismatch dialog box appears Click OK and adjust your hardware selections accordingly n Click Next o Click Save Report and then do the following i Enter an appropriate name and select a location for the report ii Click Save Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM iii Click Close The IP Office Extensions Page appears The page displays the selected hardware and associated extensions See Module column description for a description of the entries in this column 8 In the IP Office Extensions Page modify the extensions as appropriate to en
73. code on IP Office to unpark calls Parked calls can also be retrieved by the user who originally parked the call by selecting Feature 74 followed by the Done soft key On phones that do not have soft keys pressing the Hold button completes the unpark operation When a call is parked on IP Office the Line Appearance for the call will remain solid and it will not flash to indicate its held status Note that the park unpark feature is not supported across an IP Office Small Community Network SCN Page On IP Office a soft key will not be presented after parking a call for Park and Page Users will have to manually invoke the Page feature through a programmed button short code or Feature 60 On IP Office it is necessary to configure Page Hunt Groups that contain the phone extensions that should receive pages The user is prompted to enter the Page Group once the Page Feature is used The following BCM and Norstar page features are not supported on IP Office Page Internal Feature 61 Page External Feature 62 and Page Internal and External Feature 63 The administrator can create Page Groups to support these extensions individually or as a whole Directory and speed dials Directory M7000 and T7000 Series phone users have access to the directory functionality of IP Office A Directory button can be configured on the phone via System Administration or by using F 3 In addition on two line display phones with soft k
74. configuration record 68 voicemail ecceceeccecceeeeeeeeeeeeeeees 27 34 40 91 127 139 ue ET E 29 Voicemail E g WwW S wireless phones ssessssssessrrneesssrnneserennesennnnnensrennneenns 15 Saved Number Redial cccccccccccccceeeceeeeseeeseeeeeeees e Mel Ale EE Si 146 BCM Norstar to IP Office Phone Convergence Handbook October 2012
75. cs Updating BCM firmware on page 53 Obtaining BCM configuration records on page 54 Updating BCM firmware You must ensure that your BCM is patched with the latest software update The latest update includes a migration patch that allows you to easily perform the migration of IP phone information and also provides a more streamlined approach to IP phone provisioning If you BCM Norstar to IP Office Phone Convergence Handbook October 2012 53 Upgrading to IP Office do not have the latest patch you will have to manually upgrade the firmware on each IP phone registered to IP Office The following hardware platforms and software releases are supported Supported Hardware Platform Supported Software Release BCM SRG 50 RG R5 ak BCM450 R6 Walz DEN BCM SRG 200 400 R4 Ensure that your patch filename matches one of the patch filenames below note that the filename also indicates the hardware it supports This list reflects the most recent patch releases as of IP Office Release 8 1 e BCM R400 363 BCM to IPO Migration 1 0 1 1 zip e BCM450 R500 BCM to IPO Migration 110 1 zip e BCM450 R600 BCM to IPO Migration 61 1 zip e BCM450 R100 BCM to IPO Migration 131 zip Post patch migration procedure Once the patch has been applied the BCM will reboot The IP phones are not affected at this point and the BCM will continue to operate as previous once the boot cycle completes The next login attempt to Elem
76. d T7000 Series phones on IP OiMNCE cos ccseccc asi ccaac inne se tac atesessatruainoratouniedrsenduanene 19 e EE Wages Vote TEE e EE 20 RT e eu e EE 21 Programming DUONG ss sad csscevcsscdensrevessednneevessquennietcasndennievcasedsncuereuscesniaerecseadnndvessnddnierencenierenanteans 23 eal RAPIST Eugene geegent 24 ENEE EE ECG 24 AUN NN DE 25 Salarieen Eeer eebe Ate 26 CPST ET G i e asthe eee aan 26 Ke NEE 27 Messaje Waning INCI EE 27 RUE 28 Ee EE 28 Using 1106 and 1200 Series phones on IP Cie eent asirna aadd anidan 29 Wells EE and cal Tune mogyi 29 Ling Appearances and Intercom ewe side Ee cess eeeaetnte nine dee eet di deed 30 FF PAGE co ANT MNEs UATE EE 30 DEE geen ees aaa idan earner aE 32 E WPAN WEE 32 Calpa and cc EE 33 wee E RH 1 P EEE T T A E T E 33 Ke a e TE 33 eeen a aa e E A A E E T E E E E E E EE AEEA 34 Key Mere CNIG IONIC O gege eg ebe eegend ddEA eee een ee eee ee 34 B ta Migration Manager CONOR osiris iiaeaa aniiidh nll din dvenad nawtinieaa inane 38 ele UR A0 eet E 41 BCM and IP Onge nits gs 61 lt go egeeEeea ner ee eee geen een ner a 42 BCM IP Office and CS 1000 interoperability sussurri a 43 Analog ine audio en e EE 44 Digital Te NIST SU BON EE 46 Ke E 46 Chapter 2 Upgrading to IP OMe vcvcccsccciscccscsaissanasadecancnnncentsccassercanasaaasaaadesmissancsascsanciansans 49 Upor ae EE 49 mataling IF Omgee OT e EE 51 Pr paration to daa mi AN EE 53 Updating BOM TT 53 BCM Norstar to IP Office Phone Conve
77. d Wizard xj Custom Setup Select the program features you want installed Click on an icon in the list below to change how a feature is installed Feature Description System Monitor T R A Festive Kay Sarver Provides a system view of all Y active calls Manager Call Status CG This feature will be installed on local hard drive 38 This feature and all subfeatures will be installed on local hard drive 3 This feature will be installed when required Install t X This feature will not be available C Pro Installshield Help lt Back Cancel 8 Ensure that at minimum System Monitor and Manager are selected Click Next 9 Click Install Installation of Windows Net2 components may be required If menus for this appear follow the prompts to install Net If requested reboot the PC BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Preparation for data migration Next steps Configure the Manager application as necessary Refer to the IP Office Manager guide found at http support avaya com Preparation for data migration fi Prepare for data migration ea H lt BCM firmware is No Update BCM D se en a firmware Nee A Yes D Obtain BCM configuration e records Launch Data Migration Manager E END PN Related topi
78. d by the button to be programmed and the internal number to be programmed on that button Internal autodials will have a Busy Lamp Field if the button has an LED indicator This feature functions the same as it did on BCM Feature button Feature 3 On IP Office users of the M7000 and T7000 Series phones have two additional options to self administer feature button programming After pressing Feature 3 on two line display phones the user will see a More soft key Pressing More once will provide a list of call features that can be programmed on buttons On single and zero line display phones the user must press Feature 3 note the extra in order to access the same list The available features include traditional BCM features but also IP Office features which have no equivalent BCM feature code like Twinning or Self Administration The table below lists all the features available for programming Feature list Speed Dial Group PickUp Forward On No Answer Ring Agn Back Direct PickUp Pickup Conference Timer Directory Call Fwd All Do Not Disturb Flash Hook Lost No Redial Contrast Internal Auto Page Group Group Listen Set Hunt GroupN Voicemail Time of Day Twinning Voice Auto IC Call Log Ringer Off BCM Norstar to IP Office Phone Convergence Handbook October 2012 23 Engineering overview Feature list Priority Call Self Administration Stamp Log Transfer Accou
79. dware selections accordingly Inthe Expansion Module section change the hardware to match the hardware that is installed on the B5800 Branch Gateway The hardware shown is a recommendation based on the types of phones that were extracted from the BCM or SRG system Be sure to select sufficient hardware modules to support the amount of terminals Note If you select insufficient hardware a Hardware Mismatch dialog box appears Click OK and adjust your hardware selections accordingly m Click Next n Click Save Report and then do the following i Enter an appropriate name and select a location for the report ii Click Save Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM iii Click Close The IP Office Extensions Page appears The page displays the selected hardware and associated extensions See Module column description for a description of the entries in this column 10 In the IP Office Extensions Page modify the extensions as appropriate to ensure successful port to extension mapping If required move the existing extensions to different modules or ports by editing the cells in the Extension column Note Cells in the table turn red when you enter duplicate mapping The DMM tool prohibits you from continuing with red cells activated BCM Norstar to IP Office Phone Convergence Handbook October 2012 67 Upgrading to IP Office 12 13 14 15 F
80. e Max number of InTouch Users 256 256 384 Telephony presence information Outlook calendar presence information BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 3 Unified Communications and other features BCM Features BCM50 BCM450 IP Office Equivalent Release 6 0 BCM200 400 Release 7 0 feature in IP Release 6 0 Office MSN presence x vi Dy information Instant Messaging through MSN Skype presence J Dy information Instant Messaging through Skype Yahoo Presence x x 4 information SMS along with x x 4 Skype and MSN Click to call J vi 4 Dialing field D d d Missed Call Jf fy 4 Logs Click to Email lt 4 i Jf Call Recording Output call 4 vi fy recording to voice mail Output call gt JZ recordings to 3rd Party App Output call Dy fy fy recordings to Email Automated Call x fy 4 Recording based on triggers Conference Call lt D x Recording Record Call with e vi J announcement BCM Norstar to IP Office Phone Convergence Handbook October 2012 137 Appendices 138 BCM Features BCM50 Release 6 0 BCM450 BCM200 400 Release 6 0 IP Office Release 7 0 Equivalent feature in IP Office Record Call without announcement d Automated Sample Recording e g 1
81. e IP Office LAN1 Default Gateway field enter the appropriate gateway d Inthe IP Office LAN2 IP Address field enter the IP address of the B5800 Branch Gateway e Inthe IP Office LAN2 IP Mask field enter the appropriate IP mask f Inthe IP Office LAN2 Default Gateway field enter the appropriate gateway g Inthe Configuration Mode drop down box select B5800 Mode h Inthe System Locale drop down box select the appropriate location i Inthe Destination Directory for IP Office Embedded VM and VMPRO files field enter the directory where the voice mail data is stored The default location is the DMM folder under user data This is the directory used to store voicemail recordings 66 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com About converting data using Data Migration Manager j In the Voicemail Type drop down box select Embedded Voicemail Note B5800 Branch Gateway does not support Voicemail Lite Pro writer s note but for IPO 9 0 it might k Inthe Main Control Unit section change the hardware to match the hardware that is installed on the B5800 Branch Gateway The hardware shown is a recommendation based on the types of phones that were extracted from the BCM or SRG system Be sure to select sufficient hardware modules to support the amount of terminals Note If you select insufficient hardware a Hardware Mismatch dialog box appears Click OK and adjust your har
82. e all provide support for Norstar and BCM Digital telephones on the IP Office Platform The new IP Office Wall Mount Kit allows the IP Office 500 chassis and Expansion modules to be easily mounted to the wall and provides integrated cable management With IP Office Release 8 0 the C110 Preferred Edition Processor Card provides the option to run VM Pro and one X Portal within the main chassis of the IP Office 500 platform The C110 Card can be installed in one of the four IP Office Slots which will allow IP Office VM Pro and One X Portal to run on Linux TCM8 Card The TCM8 card shown below is an 8 port digital extension card that supports Norstar and BCM digtial telephones The TCM8 card is only supported on the IP Office 500 v2 and requires IP Office Release 7 0 or later A maximum of 4 TCM8 cards can be installed per IP Office 500 v2 system The following telephone types are supported on the TCM8 e Norstar and BCM T7000 Series phones e Norstar and BCM M7000 Series phones some limitations apply e Norstar and BCM Digital Mobility Solution e Norstar and BCM Digital Conferencing Unit NACU e Norstar and BCM T7406 E cordless phone The TCM8 Card has 12 RJ45 ports of which the first eight are used for the digital station ports The remaining four ports are the trunk daughter cards The following trunk daughter cards can be used with the TCM8 Card e 1P500 Analog Trunk Card e 1P500 BRI Trunk Card e IP500 PRI Trunk Card The TC
83. e memory card using IP Office Manager in order to verify the correct name Auto Attendant Actions Auto Attendant Configuration Direct Disl By Number D Dial By Name Match Order Last then First Modhed 28 08 2011 17 10 08 Files Name Fa Se Type Gag EES Cll Fie Dynamic 20 wa yf oO SMOR e LAL Primary TEMP Time Profile lt None gt lt None gt lt None gt Recording Name lt None gt Heer zl lt None gt a ei Gto lt 5 Important Create an incoming call route to use the AA Auto Attendant created above a Using Manager create an Incoming Call Route BCM Norstar to IP Office Phone Convergence Handbook October 2012 101 Upgrading to IP Office b Inthe Destinations tab ensure the Destination is set to AA followed by the name of the Auto Attendant In this instance it should be AA AA Incoming Call Route Line Group Id Incoming Number Destination o AAAA Standard Voice Recording Destinations TimeProfile Destination gt Default Value AAAA Uploading the voicemail configuration to IP Office With the voicemail system now configured for IP Office you need to update the control unit Use the same procedure as in Uploading the IP Office configuration to the control unit on page 88 Completing IP Office system programming Having imported the new configuration file into IP Office you s
84. e of the core telephony features and configurable options differ when used in conjunction with IP Office For example feature codes are available for M7000 T7000 and 1100 1200 Series phone users on IP Office but a number of feature codes will no longer be available User will need to program IP Office Short Codes in order to use equivalent or similar IP Office features refer to the IP Office user documentation for short code information For a complete list of features and feature codes and their support status on IP Office refer to Appendix 1 Norstar and BCM user feature codes on page 119 The following sections identify the key feature differences on IP Office 34 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Features and feature codes Core telephony and management features Call Forward IP Office provides a greater variety of forwarding options When F4 is pressed on BST phones IP Office enables disables the call forwarding number which is configured separately The Call Forward routing behavior of BCM and IP Office are similar IP Office has a feature called Single Mailbox Working which allows externally forwarded calls that are unanswered to go back to the IP Office mailbox Single Mailbox Working requires trunks with answer supervision The IP Office Follow Me To Here features are similar to Call Forward They can only forward calls to internal extensions but additional u
85. e redirected to a fallback group or sent to voicemail or just receive busy tone Two types of fallback are supported night service and out of service e Voicemail Calls can be redirected to voicemail The system allows selection of whether hunt group calls remain in the hunt group mailbox or are copied broadcast to the individual mailboxes of the hunt group members When messages are stored in the hunt group s own mailbox selection of who receives message waiting indication is possible Customer Call Reporter Customer Call Reporter CCR is an application that collects and displays information on the current status of hunt groups and users that have been configured for Customer Call Reporter operation IP Office Customer Call Reporter is not currently supported by IP Office Server Edition The following configuration settings are available 104 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Phone and trunk rewiring e Busy Not Available Reason Codes Agents who indicate that they are in a busy not available state can be prompt to also indicate the reason for being in that state This menu allows descriptions for the possible reasons to be entered The descriptions are then used in menus from which the Agent s make selections when setting themselves into busy not available state and in reports on Agent status Code Reason Rows 1 to 8 can be used to contain descriptions of up to 3
86. e to manually invoke the Page feature through a programmed button short code or Feature 60 On IP Office it is necessary to configure Page Hunt Groups that contain the phone extensions that should receive pages The user is prompted to enter the Page Group once the Page Feature is used The following BCM and Norstar page features are not supported on IP Office Page Internal Feature 61 Page External Feature 62 and Page Internal and External Feature 63 The administrator can create Page Groups to support these extensions individually or as a whole Directory and speed dials Directory The 1100 and 1200 Series phones provide the user access to the system and personal directory Users can search the directory by pressing the Directory button and using the keypad to enter letters In addition the user can select Services gt Search and then perform a Local or Global search Speed dials The speed dial feature is not available on the 1100 or 1200 Series phones administered on the IP Office Users should leverage the directory functionality instead Voicemail 1100 and 1200 Series phone users on IP Office can access their voicemail through the Msgs soft key or through Feature 981 Feature 65 cannot be used to access voicemail and there is BCM Norstar to IP Office Phone Convergence Handbook October 2012 33 Engineering overview no support for Visual Voicemail Users must navigate the audio command prompts of the IP Office
87. elnit 7 Intuity mode only BCM Norstar to IP Office Phone Convergence Handbook October 2012 133 Appendices Feature BCM50 Release BCM450 IP Office IP Office 6 0 BCM200 400 Preferred Essential Release 6 0 Edition Edition VoiceMail Pro Embedded Voicemail Operator fy J x x Settings Analog vi Dy x x Networking AMIS Reporting Dy vd Partial via x CCR Web Voicemail x x lt 4 x Web ei 4 x x Administration Thick Client Thick Client Express Line d vd Via Call Flow x Messaging Voice Services D P Via Call Flow x Appendix 3 Unified Communications and other features Symbol Description Dy Feature is available General operation is similar although there might be minor differences x Feature not available or supported Alternatives will be listed if available Feature or functionality is available in general but functionality operation or configuration might be completely different BCM Features BCM50 BCM450 IP Office Equivalent Release 6 0 BCM200 400 Release 7 0 feature in IP Release 6 0 Office Find Me Follow v Dy Dy Mobile Twinning Me Max number of 50 300 384 Mobile Twinning FindMe FollowMe Users 134 BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 3 Unified Communications and other features BCM Features BCM50 Release 6 0 BCM450
88. ense csv file containing all the ordered licenses That file can be imported into the configuration BCM Norstar to IP Office Phone Convergence Handbook October 2012 47 Engineering overview Note The only license required on the BCM prior to the migration procedure is the Unified Messaging license which allows voicemail extracts If you do not have this license you will not be able to migrate your voicemail recordings to IP Office Before you begin Ensure that the Feature Key dongle serial number used to generate the license keys matches that of the Feature Key dongle installed and that all the licenses required have been included You should use this process to individually copy and paste license keys into the configuration Cutting and pasting removes any errors that may be caused by the incorrect typing of any license key Procedure 1 Start IP Office Manager and receive the IP Office system s configuration 2 Select License 3 To add a license click on the small folder icon add new icon and select License Enter the new license and click OK 4 The Status of the new license should be Unknown and the license named as expected If its Status is Unknown and the name is Invalid the most likely cause is incorrect entry of the license key characters 5 Repeat the process for any other licences 6 Click on the Save icon to send the configuration back to the IP Office 7 Use IP Office Manager
89. ent Manager will require the download of a new cartridge Obtaining BCM configuration records Using Element Manager you must obtain and store a backup record of your BCM configuration before you can upgrade your terminals Ideally you will want to backup information pertaining to system configuration e mailbox information e extensions 54 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com voicemail recordings Preparation for data migration e Auto Attendant and Contact Center recordings Using Element Manager to obtain programming records You will want to perform the following task prior to disconnecting your BCM Procedure 1 Open Avaya Business Element Manager 2 From the Sessions menu select Save Programming Record gt Save All Data Avaya Business Element Manager PCC BCM 47 135 155 251 File Edt View Session Tools Help Box KR cut Wy Cop Save Programming H PCC BCMSO 47 135 155 251 gt op Nornyoucira Configuration Admir Element Navigation Panel 5 J Network Elements Save Selected Data Save Configuration Data Save Administration Data Save Al Data st Refresh A 10 10 10 1 10 10 11 1 47 134 207 35 47 135 152 90 BCMS0e R 47 135 155 40 BCMSO R6 47 135 155 41 BCMSO R3 47 135 155 43 BCMSO R6 47 135 155 45 Wekome System H O Administrator Access D O Resources Telephony 6 Data Services Applications
90. eys a Dir soft key is displayed when the phone is active or a line appearance is selected 26 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Using M7000 and T7000 Series phones on IP Office The Directory button enables the user to dial by name and will automatically match search entries The user can also scroll through the directory entries using the volume bar on the M7000 and T7000 Series phones The entries appear in alphabetical order Speed dials On M7000 and T7000 Series phones on IP Office the user can program personal speed dials through Feature 4 The personal speed dials will also be added to the personal directory of the user Personal speed dials can be dialed in a fashion similar to the BCM press Feature 0 followed by the speed dial code Each user has a limit of 100 personal speed dial entries numbered from 00 to 99 Voicemail M7000 and T7000 Series phone users on IP Office can continue to use Feature 65 or Feature 981 to access their voicemail but will not have Visual Voicemail Users must navigate the audio command prompts of the IP Office although M7000 and T7000 Series users can use One X Portal or One X Mobile Preferred to get Visual Voicemail functionality It is import to understand that IP Office Embedded Voicemail and Voicemail Pro will function differently than the BCM Voicemail system including a different flow of options For example if a user wa
91. f yes and the suite is a pre IP Office 3 2 version remove the existing IP Office Administration Suite via Add Remove Programs BCM Norstar to IP Office Phone Convergence Handbook October 2012 51 Upgrading to IP Office 52 e If the existing suite is IP Office 3 2 or higher it is possible to upgrade without removing the previous installation However if the system already has a USB Feature Key the key should be removed prior to upgrading and then reinserted and the PC restarted Insert the IP Office Administrator Applications DVD Select the option for the IP Office Administration Suit A folder window will display the installation files for the administration suite 3 Double click on setup exe 4 Select the language you want to use for the installation process This does not affect the language used by Manager when running Click Next Select who should be able to run the Administration Suite application s Click Next If required select the destination to which the applications should be installed We recommend that you accept the default destination Click Next The next screen is used to select which applications in the suite should be installed Clicking on each will display a description of the application Click on the drop down arrow next to each application to change the installation selection When you have selected the installations required click Next Cl IP Office Admin Suite InstallShiel
92. f the IP Office system s Feature Key dongle You must obtain and activate licenses in order to use software and software features using IP Office Manager In IP Office Manager select License in the left window pane select the license type and enter the required details Example 1 Enabling software features Assume that the IP Office system has a valid Phone Manager Pro license that allows for 20 instances That means that up to 20 IP Office users can be configured to use Phone Manager October 2012 Comments infodev avaya com Licensing Pro simultaneously Their previous license free Phone Manager Lite software will automatically change to display Phone Manager Pro features Example 2 Enabling software and software features Assume that the example above also contains a license for Voicemail Pro This initial Voicemail Pro license provides for 4 ports between the IP Office system and the Voicemail Pro PC Additional Voicemail Pro licenses can be added to increase the number of ports up to the limit supported by the particular type of IP Office control unit When a license key is entered into the IP Office configuration the following information is shown e Status The status which is Unknown until the configuration file is sent back to the IP Office system e License The name of the licensed feature This may differ from the ordered RFA name e Instances Depending on the license this may be the number of ports ena
93. file c Click Next The configuration is imported to the DMM tool When completed the DMM IPO wizard indicates the import is Done 4 In the DMM IPO wizard window click Save Report and then do the following a Enter an appropriate name and select a location for the report b Click Save Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM BCM Norstar to IP Office Phone Convergence Handbook October 2012 65 Upgrading to IP Office 5 Inthe DMM IPO wizard window click Close The Extracted Data Page appears 6 Review the extracted data The extracted data includes e Number of sets extracted e Number of voicemail messages extracted e Number of auto attendant greetings extracted Name e DN domain name e Model e Port e Mailbox number e Full name mailbox name e Number of personal greetings e Number of spoken names e Number of messages on a per DN basis 7 Click Next 8 Click Save report and then do the following a b c Enter an appropriate name and select a location for the report Click Save In the DMM IPO wizard window click Close The IP Office Configuration Page appears 9 In the IP Office Configuration Page modify the parameters for the target B5800 Branch Gateway as follows a Inthe IP Office LAN1 IP Address field enter the IP address of the B5800 Branch Gateway b Inthe IP Office LAN1 IP Mask field enter the appropriate IP mask c Inth
94. gs and messages Creating Auto Attendant in Embedded Voicemail Once you ve migrated the telephone data and configured the necessary extensions you can create an Auto Attendant in the Embedded Voicemail client to route incoming calls automatically You will need to create two Auto Attendants AA and Address and Fax As well 100 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring voicemail recordings in IP Office as creating the Auto Attendants you need to create incoming call routes to use the Auto Attendants Procedure 1 Using the Embedded Voicemail client create Auto Attendants called AA and Address and Fax tutorials are available within the application 2 Under the Actions tab modify the AA Auto Attendant to indicate transfer actions and destinations Name We Address and Fax eas Auto Attendant Actions Key Action Normal Transfer Normal Transfer Normal Transfer DialByNumber Not Defined Not Defined Not Defined Not Defined Not Defined Not Defined DialByName Not Defined 0 1 2 3 4 5 6 7 8 9 n a Xx Destination 221 Recept Season Tickets Single Game Transfer To AutoAttendant Address and Fax 3 Under the Auto Attendant tab select new greetings or use the greetings exported from the BCM 4 In the Recording Name field ensure that you enter the correct name of the recording you can browse the IP Offic
95. guide at http support avaya com There are many steps in the installation process including pre installation card installation power connection Manager connection card CPU LED checks licensing and more Due to the length and importance of this installation Avaya recommends that you follow and read the entire guide BCM Norstar to IP Office Phone Convergence Handbook October 2012 81 Upgrading to IP Office The following is a general summary of the tools required Additional tools and equipment will be required for wall and or rack mounting and to fashion ground cable connections suitable to local requirements 5mm flat head screwdriver e Crosshead screwdriver e Anti static wrist strap and ground point e PC with IP Office Admin suite Manager and System Status application and RJ45 Ethernet LAN port e RJ45 RJ45 Ethernet LAN Cable e Tools and materials suitable for ground cabling Once the IP Office hardware is installed you can proceed to configure the basic telephony settings trunks and dial plans following the instructions in the IP Office guide You can export and merge this configuration with the configuration exported by DMM Preparing IP Office Manager Once the DMM has applied the BCM configuration a window appears that provides detailed information on IP Office configuration Embedded Voice mailbox recordings and VM Pro Voice mailbox recordings If IP Office Manager is installed on the same PC as the DMM
96. gure Avaya IP Office telephone systems When a system configuration is loaded into Manager it is a configuration file copied to the Manager PC Any changes made to that configuration have no effect on the system until the copy is saved back to the system from the Manager PC Before you begin You must have either the IP Office Administrator Applications DVD or the IP Office Administrator Applications suite which can be downloaded from Avaya s support website http support avaya com You should also meet the minimum system requirements listed below Requirement Minimum Recommended Processor 600MHz Pentium or AMD 800MHz Pentium or AMD Opteron AMD Athlon64 Opteron AMD Athlon64 AMD Athlon XP AMD Athlon XP RAM 128MB 256MB HD Space 1GB 800MB for NET2 1 4GB 800MB for NET2 200MB for Manager 600MB for the full IP Office Admin suite Display 800 x 600 256 Colors 1024 x 768 16 bit High Color Operating System Supported on Windows XP Pro Windows Vista Windows 7 Windows 2003 and Windows 2008 e 32 bit and 64 bit versions are supported e Vista support is only on Business Enterprise and Ultimate versions e Windows 7 support is only on Professional Enterprise and Ultimate versions Procedure 1 Using the Add or Remove Programs option in the Windows Control Panel check that the PC does not already have a version of the IP Office Administration Suite installed e I
97. has made into BCM and Norstar The following sections provide an overview of such phones supported on IP Office in terms of digital phones IP phones and wireless phones 10 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Supported BCM and Norstar phones Related topics Digital phones on page 11 IP phones on page 14 Wireless phones on page 15 List of BCM and Norstar phones supported on IP Office on page 15 Digital phones The T7000 and the majority of M7000 Series digital phones from Norstar and BCM can be transferred to the IP Office by using the DS16A DS30A expansion module or a TCM8 card While the key telephony functions will operate on IP Office in a familiar fashion there will be some differences in feature support and operation in particular for advanced users The M7000 and T7000 Series phones that are supported on IP Office are shown below Note that the M7xxxN versions of the phones are also supported as indicated in the more comprehensive List of BCM and Norstar phones supported on IP Office on page 15 M7100 M7208 BCM Norstar to IP Office Phone Convergence Handbook October 2012 11 Engineering overview ANU Daai ll N I NO A ANS el a DH P age HIT 12 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Supported BCM and Norstar phones f i GHEE SD geg
98. he Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support BCM Norstar to IP Office Phone Convergence Handbook October 2012 3 4 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Contents Chapter 1 Engineering GVEIVICW oacisinnisscesnttsncnsaassnciananansesnnsenennnensssinnnsnnnmnsenenenineenntnnnnnnain 7 ejaane e r A EE 7 supported BCM and Norstar TE 10 elt Rate 11 e eer EE 14 aE EE 15 List of BCM and Norstar phones supported on IP OffiCe cccccsscedescceessenecateescesecemesencesrierreeseeneue 15 Using M7000 an
99. heir particular abilities in order to route calls more effectively using skillsets You can do this in IP Office using hunt groups configured in IP Office Manager Use the procedure below to replace your BCM skillsets with hunt groups in IP Office This will ensure that the previous call flow is replicated Before you begin Locate the extracted data page and use it as the source for all ring modes overflow modes and Control Directory Number CDN configurations indicated below Procedure 1 In IP Office Manager under the Hunt Group tab specify the hunt group name in the Name field Enter the BCM skillset CDN in the Extension field Select the Ring Mode to match the call distribution mode on the BCM Select the Overflow Mode as required a A WwW N Select the user extensions you wish to add to the hunt group from the User List panel The User List panel and the various hunt group configurations can be seen in the following image BCM Norstar to IP Office Phone Convergence Handbook October 2012 77 Upgrading to IP Office Longest Waiting Group Season Tickets 400 Hunt Group Voicemail Fallback Queuing Voice Recording Announcements Name Season Tickets C CCR Agent Group No Answer Time secs System Defau 1S Overflow Time secs Off Voicemail Answer Time secs sl sl x x Overflow Group List 5j Group Name Gill 6 Repeat steps 1 5 for each new hunt group that you require in the
100. hey are displays and voice based on the IPO prompts in system locale voicemail Arabic ge Chinese J Cantonese Chinese Madarin x vd x Czech 4 x x Danish d d x Dutch Pi vd D BCM Norstar to IP Office Phone Convergence Handbook October 2012 139 Appendices Language Support On BCM IP Office BST 7000 and BST 7000 and 1100 1200 IP M7000 series M7000 series phones English UK Dy Dy x English US s s d English Australian 4 x x Finnish x vd D French Dy vd x French Canadian v s x German d d Dy Greek x d x Hungarian x Dy D Italian 4 vd Dy Korean x vd x Norwegian Dy Dy Polish x vd D Portuguese x Dy x Portuguese Brazilian s s Dy Russian x vd Dy Swedish d d Dy Spanish European x J Dy Spanish Latin J s x America Turkish Dy Dy d Voicemail Prompt Languages Language BCM Voicemail IP Office Preferred IP Office Essential Edition Voicemail Edition Embedded Pro Voicemail Arabic d d Pi 8 By default the prompts installed match the installer language selection plus English If other languages are required they need to be selected by doing a custom installation The installable Voicemail Pro prompts are listed in the table above The availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that language When the IP Office routes a call to the voicemail server it
101. his phase of the conversion process is performed using IP Office Manager When you accept the IP Office configuration the data is written to a file and IP Office Manager is executed and reads the data from the Data Migration Manager file Related topics Launching Data Migration Manager on page 57 Migrating data from a BCM or SRG system on page 57 Migrating data from a Norstar system on page 61 Migrating data from a file to a B5800 Branch Gateway on page 65 Viewing the extracted BCM configuration record on page 68 Launching Data Migration Manager See Data Migration Manager overview on page 38 or refer to the DMM user guide for more information Before you begin using DMM be sure to update your control unit software 1 From the Task Navigation panel in Element Manager select Software Management gt Software Updates 2 Select Get New Updates Once you ve updated your control unit you are ready to extract the data into IP Office using DMM The method you use depends on the control unit environment but is limited to the following extracted data sources File BCM and Norstar Migrating data from a BCM or SRG system Before you begin Ensure that the backup file for the telephony configuration is locally stored either on the hard drive or on an SD card inserted in the SD card slot You will need the IP address or host name of the BCM or SRG system as well as the nnadmin user name and password About this tas
102. hould have configured the IP phone login codes and you should have also configured voicemail recordings and greetings You can proceed to configure IP Office system particulars A list of important configurable parameters follows You should configure these parameters or at least check that their current configuration is adequate For more information on each setting and for information on additional settings refer to the IP Office Manager manual at http support avaya com When you are satisfied with the system programming publish the update to the control unit using the procedure found in Uploading the IP Office configuration to the control unit on page 88 Incoming call routes Incoming call routes are used to determine the destination of voice and data calls received by the system On systems where a large number of incoming call routes need to be configured for DID numbers the MSN DID Configuration tool can be used select Tools MSN Configuration For a IP Office Server Edition network these settings can be configured at the network level and are then automatically replicated in the configuration of all systems in the network They can only be seen and edited at the individual system configuration level if record consolidation is switched off 102 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Completing IP Office system programming Determining which incoming call route
103. hout SAP without SAP without SAP Series Phones 750m 2450 700m 2300 650m 2100 with SAP with SAP with SAP View the BCM and Norstar loop length values in the table below in order to identify the current BCM deployment scenario which might require changes during the upgrade to IP Office Telephone Type Unshielded Twisted Pair UTP 50nf Km AWG22 AWG24 AWG26 0 65mm 0 5mm 0 4mm Avaya M7000 N A 305m 1000 without SAP N A and T7000 790m 2500 with SAP Series 8 Ka o By default the prompts installed match the installer language selection plus English If other languages are required they need to be selected by doing a custom installation The installable Voicemail Pro prompts are listed in the table above The availability of a language in voicemail does not necessarily indicate support for IP Office in a country that uses that language When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be provided if available Within the IP Office configuration a locale is always configured for the system However differing locales can be configured for each user incoming call route and for short codes in addition to the default system locale The IP Office system Locale setting is used to determine the default language prompts used A Locale setting is configured for the whole IP Office system For individual users and inc
104. ights Also note that the Conference Split feature is not supported on IP Office On IP Office the conference is consolidated to a single line appearance which means the conference originator can no longer press one of the line appearances to put one participant on hold and only speak to the other participant Any conference participants that are registered on the IP Office hosting the conference and that are using M7000 and T7000 Series or Avaya phones need to press the Release button twice to disconnect from the conference Pressing once will provide the option to select a participant that can be disconnected from the conference Call forward The IP Office platform provides a wider variety of Forward options than the BCM Using Feature 4 on M7000 and T7000 Series phones will invoke the IP Office Call Forward Unconditional feature In general IP Office does not forward internal and hunt group calls unless configured in IP Office Manager By default when using F4 on M7000 and T7000 Series phones on the IP Office Forward Internal is on and Forward Hunt Group is off much like BCM behavior Feature 4 will enable the Forward and will prompt the user to enter the Call Forward destination The user can then enter the destination or on two line display phones with the Dir soft key select a destination from the Directory The Call Forward setting is canceled through Feature 4 like on the BCM When the user reactivates Call Forward us
105. igure your Voicemail Pro and Embedded Voicemail recordings which were previously migrated from DMM into IP Office You will also create Auto Attendant Contact Center and Customer Call Reporter greetings If you do not require voicemail service or the configuration of voicemail recordings skip to Completing IP Office system programming on page 102 TS a Configure Voicemail Recordings in IP Offic pu Voicemail Pro or Embedded Embedded Voicemail Pro Voicemail Voicemail Convert Voicemail Convert Embedded Pro mailbox Voicemail mailbox recordings recordings Upload the voicemail o 2 S e EW configuration to IP Office END Seet 90 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring voicemail recordings in IP Office Related topics Voicemail Pro on page 91 Embedded Voicemail on page 97 Uploading the voicemail configuration to IP Office on page 102 Voicemail Pro Related topics Transferring Voicemail Pro recordings on page 91 Creating Auto Attendant in Voicemail Pro on page 94 Transferring Voicemail Pro recordings The converted VM files are located in the VM Sound Files folder located at C Documents and Settings username DMM user data CP_47 135 155 251_to_VMPro The methods used to send the sound files to the IP Office Voicemail system will depend on the IP Office Voicemail Type
106. il system to use You will be able to manually adjust the conversion results before creating an IP Office configuration file Data transfer to IP Office The data transfer to IP Office is performed using the IP Office Manager application When the user accepts the IP Office configuration the data is written to a file and IP Office Manager reads the data extracted by DMM The voicemail messages and greetings and the Auto Attendant greetings are available in the folder selected during the IP Office data creation phase Notes about Data Migration Manager The DMM tool helps to transfer a portion of the previous configuration to save time but it is important to note that DMM will not transfer all of the configuration elements and that the installer will have to review the results modify them if necessary and program the configuration elements not transferred by the DMM tool The converted configuration elements include e Digital amp IP phone extensions phone type extension numbers and names e Extraction and audio codec conversion for Voicemail greeting names recordings requires manual copy and paste into IP Office BCM Norstar to IP Office Phone Convergence Handbook October 2012 39 Engineering overview Auto Attendant greetings Contact Center greetings Note that DMM will not convert the following e Button programming e Auto Attendant trees e Trunk programming dial plan SIP trunks PRI analog trunks e Any ap
107. in the Data Migration Manager window click the Embedded Voicemail Recordings link and follow the procedure provided 13 See Uploading the IP Office configuration to the control unit on page xx to transfer the configuration to the B5800 Branch Gateway see page 82 in the Convergence Handbook Migrating data from a Norstar system Before you begin Ensure that the backup file for the telephony configuration is locally stored either on the hard drive or on an SD card inserted in the SD card slot You will need the IP address or host name of the Norstar system as well as the nnadmin user name and password About this task Use this procedure to migrate data from a Norstar system to an IP Office or B5800 Branch Gateway The DMM IPO wizard prompts you through the migration process The Norstar system should be off line before you begin this procedure Procedure 1 Launch the Data Migration Manager tool 2 In the Data Migration for IP Office window click Start 3 Complete the Data Source Page as follows a Inthe Select Extracted Data Source drop down box select BCM BCM Norstar to IP Office Phone Convergence Handbook October 2012 61 Upgrading to IP Office Note To extract data from an SRG system you also select BCM In the IP Address or Hostname field enter the IP address or host name of the BCM or SRG system In the User Name field enter the appropriate nnadmin user name In the Password field enter the ap
108. indicates the locale for which matching prompts should be provided if available Within the IP Office configuration a locale is always configured for the system However differing locales can be configured for each user incoming call route and for short codes in addition to the default system locale 140 BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 4 Supported languages Voicemail Prompt Languages Language BCM Voicemail IP Office Preferred IP Office Essential Edition Voicemail Edition Embedded Pro Voicemail Chinese d d Dy Cantonese Chinese Madarin vd vd d Czech d x x Danish Dy Dy d Dutch vd J d English UK vd vd d English US vd vd d English Irish vd x x English Australian vd x x Finnish Dy Dy d French Dy Dy d French Canadian d d d German d d d Greek x d x Hungarian x d x Italian vd vd d Korean Dy Dy d Norwegian Dy Dy d Polish x J x Portuguese x Dy D Portuguese Brazilian vd vd Dy The IP Office system Locale setting is used to determine the default language prompts used A Locale setting is configured for the whole IP Office system For individual users and incoming call routes the system local can be overridden For calls to voicemail the locale used is determined as follows e The user locale if configured is used if the caller is internal e The inco
109. ing features BCM Norstar to IP Office Phone Convergence Handbook October 2012 Appendix 2 Voicemail Appendix 2 Voicemail Symbol Description Dy Feature is available General operation is similar although there might be minor differences x Feature not available or supported Alternatives will be listed if available Feature or functionality is available in general but functionality operation or configuration might be completely different Feature BCM50 Release BCM450 IP Office IP Office 6 0 BCM200 400 Preferred Essential Release 6 0 Edition Edition VoiceMail Pro Embedded Voicemail Voicemail Number of 1000 1000 limited by the limited by the Mailboxes size of the IP size of the supported Office Memory Card amp configuration amp should not should not exceed a total of exceed a total of 1000 mailboxes 1000 mailboxes Maximum No of 10 63 Up to 40 Up to 6 Concurrent dependent on simultaneous Calls ports license calls IP Offcie 500V2 Recording Time 120 hours 400 hours PC dependent Up to 25 hours Requires 1MB per minute Runs as a vi fy Dy x service Multi lingual D d Dy D support Voicemail for 4 Dy Dy Dy Individual users Voicemail for D d d D Virtual users Voicemail for Dy Dy 4 s Hunt Groups BCM Norstar to IP Office Phone Convergence Handbook October 2012 127 Appendices Feature BCM50 Re
110. ing F4 again the phone will display the last number the extension was forwarded to at which point the user can either confirm the same destination or enter a new one If the call is not answered at the Forwarded To destination the call will be treated based on the Forwarded To extension rules Short codes will also be based on the Forwarded To extension rules Follow Me To Here is an alternative feature but can only be used to forward calls to internal destinations If a call is forwarded through Follow Me To Here from phone A to phone B the call will be treated based on the rules for phone A For example the short codes will be based on phone A and the call would go to phone A s voicemail BCM Norstar to IP Office Phone Convergence Handbook October 2012 25 Engineering overview IP Office has a feature called Single Mailbox Working that allows externally forwarded calls which are unanswered to go back to the IP Office mailbox Single Mailbox Working requires trunks with answer supervision Note that depending on the configuration the user might be prompted for a security PIN in order to enable F4 and disable F 4 call forwarding on the IP Office Call park and page Park Unpark On IP Office calls are parked in a similar way to BCM but it is no longer possible to unpark calls by dialing the park code On IP Office the user has to invoke the Unpark feature followed by the Park code Feature 74 has been added as a new feature
111. ing call contains Name and Number CLID information only the Name information will be displayed and it will not be possible to switch to the Number information The Number information displays only when the Name information is unavailable Active calls The active call display will show Name and Number CLID information on two line display phones and only the Name Information on single line display phones It is not possible to switch 20 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Using M7000 and T7000 Series phones on IP Office between Name and Number information on single line displays for example via Feature 811 Note that M7000 and T7000 Series users will not receive soft keys for Transfer or Conference To activate these features you need to program BCM Norstar feature codes e F3 Conference e F70 Transfer Call waiting M7000 and T7000 Series phones on IP Office provide 2 3 ring splashes for an incoming call when the user is already on a call The display will continue to switch between the CLID for both calls and the Line Appearances will indicate a second call as long as the second call is ringing On Norstar and BCM the M7000 and T7000 Series phones provide a ring splash for the entire duration of the call waiting Default button programming Once the M7000 and T7000 Series phones are connected to an IP Office default button programming is not affected However if
112. is used is based on the call matching a number of possible criteria In order of highest priority the criteria if configured must be matched by the call in order for the call to use that route are 1 The Bearer Capability indicated if any with the call For example whether the call is a voice data or video call 2 The Incoming Group ID of the trunk or trunk channel on which the call was received 3 The Incoming Number received with the call 4 The Incoming Sub Address received with the call 5 The Incoming CLI of the caller Short codes The system uses short codes to match the number dialed to an action The number dialed or part of the number dialed can be used as parameter for the feature Note User dialing of emergency numbers must not be blocked If short codes are edited the users ability to dial emergency numbers must be tested and maintained For a description of the individual fields refer to the IP Office Manager manual The order of short codes below is the order of priority in which they are used when applied to user dialing e User Short Codes These are usable by the specific user only User short codes are only applied to numbers dialed by that user For example they are not applied to calls forwarded via the user e User Rights Short Codes These are usable by any users associated with the user rights for which they are configured User Rights short codes are only applied to numbers dialed by tha
113. k Use this procedure to migrate data from a BCM or SRG system to an IP Office or B5800 Branch Gateway The DMM IPO wizard prompts you through the migration process The BCM or SRG system should be off line before you begin this procedure Procedure 1 Launch the Data Migration Manager tool BCM Norstar to IP Office Phone Convergence Handbook October 2012 57 Upgrading to IP Office 2 In the Data Migration for IP Office window click Start 3 Complete the Data Source Page as follows a Inthe Select Extracted Data Source drop down box select BCM Note To extract data from an SRG system you also select BCM b Inthe IP Address or Hostname field enter the IP address or host name of the BCM or SRG system c Inthe User Name field enter the appropriate nnadmin user name d Inthe Password field enter the appropriate password e To extract voicemail messages from this BCM or SRG system select the Extract Voicemail Messages check box f Click Browse specify a file name and location on your PC where you want to store the configuration file and then click Save g On the Data Source Page click Next The extraction process begins This process takes between 20 45 minutes to complete depending on the source system You can monitor the extraction process in the DMM IPO wizard window The DMM IPO wizard searches for CallPilot dat files and converts them to wav files When the extraction is finished the DMM Extract dia
114. ks lt gt lt gt lt gt lt gt v CPE Select the Channels tab Select those channels that are not used and click Edit BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Phone and trunk rewiring PRI 24 Line Channels Channel Ba M Of AA Groups ooocccono ECHO CH OH CH CH COOOOOOOOOOOOOOOOOH CHOCO CH OH OH OH CHOCO OH CH CH OH CH CH CH Line Appearance 705 706 707 708 709 710 711 713 714 715 716 717 718 719 720 721 722 723 724 725 726 727 728 Direction Bothway Bothway Bothway Bothway Bothway Bothway Both Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bothway Bearer Any Any Any Any Any Any A Any Any Any Any Any Any Any Any Any Any Any Any Any Any Any Any H Type Ground Start Ground Start Ground Start Ground Start Ground Start Ground Start Ground Start Ground Start Dut Of Service Out Of Service Out Of Service Out OF Service Out Of Service Out OF Service Out Of Service Out OF Service Out Of Service Out Of Service Out Of Service Out Of Service Out Of Service Out Of Service Out Of Service Out Of Service Edit For T1 set the Type to Out of Service For T1 PRI set the Admin field to Out of Se
115. l Feature Request FO Invoke Speed vi x System and Dial Personal directories on some IP Office phones Entry selection is performed via Dial by Name F1 Send Message x x F 1 Cancel Sent x x Message F2 Ring Again 4 x Ring back when free automatic callback F 2 Cancel Ring 4 x Cancel ringback Again when free F3 Conference vi J Conference F 3 Split x x None This Conference feature relates to BCM 3 party conference on specific BCM phone models F4 Call Forward All lt wi Forward Calls Unconditional F 4 Cancel Call vi f Cancel Call Forward All Forward Calls F5 Last Number 4 lt 4 Last number Redial redial F60 Page General J fy Page Group BCM Norstar to IP Office Phone Convergence Handbook October 2012 121 Appendices 122 Feature Code Feature s Support for Support for IP Office BST users on 1100 or 1200 Feature IP Office users on IP Equivalent Office Alternative F61 Page Internal x x Page Group F62 Page External x x F63 Page Internal x x and External F64 Line Pool x x Selection F65 Reply Message v x Somewhat Waiting similar to BCM interface In IP Office connects to audio Voice Mail no visual voice FHE5 Cancel x x Received Message F66 Voice Call fy ei Dial intercom F67 Save Number x x Saved Number Redial F68 Restriction x x Authorization Override codes F69 Priority Call d x Priority call or Call intrude F70 Transfer ri x Transfer F 70
116. l Pro Administrators EI Server Queues E Distributed Voicemails E Eventing Notifications Add all uset Available entry points 3 Create an Auto Attendant using Voicemail Pro tutorials are available within the application The image below is for example only pa Ut mmr By a ze uity S E bem251 47 195 155 252 E Voicemail Pro Administrators CH Server Queues E Distributed Voicemails Transfer Single Game Tickets lt lt Conference Stait E QueuedMsg ZF SetConiPasswoed lt lt Stili QueuedM sg 4 Select new greetings or use the greetings exported from the BCM by clicking on the SP icon on the Properties panel as shown below BCM Norstar to IP Office Phone Convergence Handbook October 2012 95 Upgrading to IP Office Modules gt AA gt EEE SH Nea Ee E Wave Editor Order ten General Use which media device EG al Please select a file or enter a new file name E Greeting_3_VoiceMediaFile wav Greeting_4_VoiceMediaFile wav C Program Files Avaya lP Office Voicemail 5 Create Test Conditions to route callers based on the time of day An example is shown below 96 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring voicemail recordings in IP Office E DSS System 10 123 131 16 Modules gt Test Conditions C o Specific Start Portz Ke Groups Tq Short Codes bk Users
117. le instance of the same database CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated in the order provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee Named User License NU You may i install and use the Software on a single Designated Processor or Server per authorized Named User defined below or ii install and use the Software on a Server so long as only authorized Named Users access and use the Software Named User means a user or device that has been expressly authorized by Avaya to access and use the Software At Avaya s sole discretion a Named User may be without limitation designated by name corporate function e g webmaster or helpdesk an e mail or voice mail account in the name of a person or corporate function or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License
118. lease BCM450 IP Office IP Office 6 0 BCM200 400 Preferred Essential Release 6 0 Edition Edition VoiceMail Pro Embedded Voicemail Group fy J d x Broadcast Integration with x x J x Microsoft Exchange Server 2007 Capable to 4 J VI x interact with Blackberry solution Resilience and x x Jf x Backup Small x x 4 x Community Network Operation Centralized 4 J J x Voicemail Services Distributed x x wf x Voicemail Servers in an SCN Voicemail x x Internal and Internal only Ringback external Voicemail Help Dy vd Dy x TUI Message vi fy s x Waiting up to 5 up to 5 Indication Visual Voice J 4 4 D interactive menu on phone display 2 Requires UMS enabled through the Power User Office Worker and the Teleworker licenses and MS Exchange Server 2007 with a mobility solution for example a Blackberry not provided by Avaya 128 BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 2 Voicemail Feature BCM50 Release BCM450 IP Office IP Office 6 0 BCM200 400 Preferred Essential Release 6 0 Edition Edition VoiceMail Pro Embedded Voicemail Integration with x x d x Phone Manager Pro Personalized 4 ri ni Dy Greeting Extended x x J x personal Greetings Continuous x x 4 x Loop Greeting Forward to x x 4 Dy Email Copy to Email x x fy vd Listen To Email x xX De x Text To Speech Send Email x x
119. log box appears h Inthe DMM Extract dialog box click OK The DMM IPO wizard indicates the data extraction is Done i Inthe DMM IPO wizard window click Save Report and then do the following i Enter an appropriate name and select a location for the report ii Click Save Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM j Inthe DMM IPO wizard window click Close The Extracted Data Page appears 4 Review the extracted data The extracted data includes e Number of sets extracted e Number of voicemail messages extracted e Number of auto attendant greetings extracted e Name e DN domain name e Model e Port 58 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com About converting data using Data Migration Manager e Mailbox number e Full name mailbox name e Number of personal greetings e Number of spoken names e Number of messages on a per DN basis 5 Click Next 6 Click Save report and then do the following a Enter an appropriate name and select a location for the report b Click Save c Inthe DMM IPO wizard window click Close The IP Office Configuration Page appears 7 Inthe IP Office Configuration Page modify the parameters for the target IP Office or B5800 Branch Gateway as follows a Inthe IP Office LAN1 IP Address field enter the IP address of the IP Office or B5800 Branch Gateway In the IP Office LAN1
120. me Description Status _ i Sa TCP IP NetBIOS He Enables su Started service i Jeitz ZC en SRy Terminal Services Allows mult Started Sy Themes Provides u Started Sy Uninterruptible Pow Manages a Sa Universal Plug and Provides s Started Sy Visual Studio 2008 Allows me Voicemail Pro Servigg Sy Volume Shadow Co Sy WebClient ston Sa windows Audio 5 Sa Windows CardSpac e Bs Windows Driver Fo Bs Windows Firewallil Al Tasks 5 S Windows Image Ac SB windows Installer Refresh Sy Windows Managern Properties Sy Windows Manager Sa Windows Media Pla Help Sy Windows Presentat Optimizes Sa windows Presentat Optimizes lt Extended Stop and Start service Voicemail Pro Service on Local Computer Creating Auto Attendant in Voicemail Pro Once you ve migrated the telephone data and configured the necessary extensions you can create an Auto Attendant in the Voicemail Pro client to route incoming calls automatically As well as creating the Auto Attendant you need to create an incoming call route to use the Auto Attendant Procedure 1 Using the Voicemail Pro client right click on Modules and select Add 2 Enter a name for the module in the Name field In the example below we have used AAT 94 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring voicemail recordings in IP Office EH Voicemai
121. ming call route locale if configured is used if caller is external e If no user or incoming call route locale is applicable the system locale is used e A short code locale if configured is used and overrides the options above if the call is routed to voicemail using the short code 10 Only available in Norstar Basic mode BCM Norstar to IP Office Phone Convergence Handbook October 2012 141 Appendices Appendix 5 Loop length differences between BCM and IP Office Voicemail Prompt Languages Language BCM Voicemail IP Office Preferred IP Office Essential Edition Voicemail Edition Embedded Pro Voicemail Russian v 4 Dy Swedish 4 v s Spanish European v 4 x Spanish Latin vi v x America Spanish Mexico x x Spanish Argentina Dy Turkish Dy x x Due to different hardware characteristics the loop length for the Norstar and BCM phones connected to IP Office might be different than when they are connected to a BCM or Norstar The following table provides an overview of the loop length values of different phone types on the IP Office including the M7000 and T7000 Series phones Telephone Type Unshielded Twisted Pair UTP 50nf Km CW1308 AWG22 AWG24 AWG26 0 65mm 0 5mm 0 4mm ETR Phones 305m 1000 305m 1000 122m 400 122m 400 2400 5400 1200m 3937 1000m 3280 670m 2200 400m 1310 Series 4406D 1000m 3280 1000m 3
122. ng extension mapping on page 77 Creating IP Office bunt groups to replace BCM skillsets on page 77 Converting voicemail recordings on page 79 BCM Norstar to IP Office Phone Convergence Handbook October 2012 71 Upgrading to IP Office Modifying the hardware information table For this part of the migration it is imperative that you review and modify the hardware information determined by DMM and configure and optimize your extensions as required Be sure to save a report where indicated System Particulars configuration In the System Particulars section define the attributes that are currently configured in your environment For example you will want to change the IP address of IP Office LAN1 to match that of the BCM You will also want to configure your desired masks and gateways Next to Configuration Mode ensure that the mode enabled matches that of the software type IP Office The Destination Directory is used to store IP Office voicemail recordings You can change the directory but the default is C Documents and Settings username DMM user data DMM converts the audio file based on the type of voicemail associated with it which includes both Voicemail Lite Pro and Embedded Voicemail Note that if you do select Voicemail Lite Pro you will require the IP address of the external unit responsible for processing voicemail requests you can also indicate the voicemail backup IP address Gad Dat
123. nk to Trunk Connect Further optimization If you wish to further optimize your analog lines you can manually adjust the A gt D Receive and D gt A Transmit Gains as well as the Echo Cancellation Delay The settings illustrated below prove beneficial where side tone is heard on the M7000 Series and T7000 Series phones while connected to analog lines BCM Norstar to IP Office Phone Convergence Handbook October 2012 45 Engineering overview Impedance Match Impedance Digit s to break dial tone Automatic Balance Impedance Match C Quiet Line Ring Detection Ring Persistency ms 400 Ring Off Max ms 5000 Disconnect Clear Units ms DTMF On ms Off ms Gains A gt D 1 5d8 D gt A 1 5d8 el Flash Pulse Width ms Await Dial Tone ms Voice Recording Level Low Echo Cancellation Delay Main Hum Fiter Freq Digital Mobility Solution support All three of the Digital Mobility Solutions are supported e 2G4 1G9 1G8 All 4100 Series and 7400 Series handsets are supported 4135 4145 4145EX 4136 4146 4146EX e 7420 7430 7440 7439 7449 The DMC080 can be connected to a TCM8 DSM16A or a DSM30A The DMC320 can be connected to a DS30A may require additional hardware to accommodate the last two ports on the DMC320 Licensing BCM Norstar to IP Office Phone Convergence Handbook License keys are unique 32 character codes based on the feature being activated and the serial number o
124. nt Code Call Park Forward On Busy Note Pressing Feature 3 gt Login Code gt More gt More gt Prog on two line display phones will provide the option to reset the button programming to default To reset button programming to default on single and zero line display phones press Feature 3 login code Call transfer The Call Transfer functionality on IP Office works very similar to the BCM and Norstar Using Feature 70 will invoke the transfer The user can enter the destination or on any two line display phone access the system directory through the Dir soft key Important to note is that on IP Office the user cannot press the Release button to complete the transfer Instead the user must press the Complete soft key Transfer button or F70 again The user has the option to consult with the transfer recipient to perform either a supervised or unsupervised transfer There will no longer be a Transfer soft key available on the T7316E M7310 and M7324 Users either need to use F70 or program a button with the Transfer feature On IP Office a transfer requires a free Call Appearance By default there are two Call Appearances on each M7000 and T7000 Series phone which means that a user cannot transfer a call when the user has a second call on hold In this situation the administrator needs to add an additional Call Appearance to the phone Note also that On IP Office if a call is transferred internally
125. nts to save a message in IP Office Embedded Voicemail in order to listen to it again at a later date the message needs to be marked as Saved Otherwise the message will be automatically deleted after 24 hours Message Waiting Indicator On Norstar and BCM the M7000 and T7000 Series phones will notify the user about a new voice message by displaying Message s For You on the phone display and by lighting up the red Messaging Waiting Indicator MWI light on that phone On IP Office the M7000 and T7000 Series will not display Message s For You on the phone display but IP Office will light up the red MWI indicator of the T7000 Series phones Since the M7000 Series phones have no designated MWI light there will be no message waiting indication by default To receive MWI on IP Office M7000 Series phone users have two options BCM Norstar to IP Office Phone Convergence Handbook October 2012 27 Engineering overview e Indicator Button programmed with F65 or F981 With this button programmed new messages will cause the indicator lamp to light up This option is not available for the M7100 N and T7100 phones since they have no programmable indicator button e Voicemail Ringback Feature When this feature is enabled the IP Office will ring the phone once it is active again handset lifted or call placed to notify the user about the available voicemail This feature is disabled by default Hold call When a user places a
126. oming call routes the system local can be overridden For calls to voicemail the locale used is determined as follows e The user locale if configured is used if the caller is internal e The incoming call route locale if configured is used if caller is external e If no user or incoming call route locale is applicable the system locale is used e A short code locale if configured is used and overrides the options above if the call is routed to voicemail using the short code The IP Office system Locale setting is used to determine the default language prompts used A Locale setting is configured for the whole IP Office system For individual users and incoming call routes the system local can be overridden For calls to voicemail the locale used is determined as follows e The user locale if configured is used if the caller is internal e The incoming call route locale if configured is used if caller is external e If no user or incoming call route locale is applicable the system locale is used e A short code locale if configured is used and overrides the options above if the call is routed to voicemail using the short code BCM Norstar to IP Office Phone Convergence Handbook October 2012 143 Appendices Telephone Type Unshielded Twisted Pair UTP 50nf Km AWG22 AWG24 AWG26 0 65mm 0 5mm 0 4mm Norstar MICS N A N A Loop Specifications ATA 2 N A 7200m 26000 N A Analog Stations N A 12
127. on x x Time Profiles Service F 872 Cancel x x Time Profiles Restriction Service Manual Override F873 Routing Service x x Time Profiles F 873 Cancel Routing x x Time Profiles Service Manual Override F875 Hospitality x x Room Alarm F 875 Cancel x x Hospitality Room Alarm F876 Hospitality x x Room Condition F877 Hospitality Desk x x Alarm F878 Hospitality Desk x x Room Condition F879 Hospitality Desk x x Room Occupied F88 Voice Call Deny x x F 88 Cancel Voice Se x Call Deny BCM Norstar to IP Office Phone Convergence Handbook October 2012 125 Appendices 126 Comments infodev avaya com Feature Code Feature s Support for Support for IP Office BST users on 1100 or 1200 Feature IP Office users on IP Equivalent Office Alternative F897 Malicious Call ID x xX Malicious Call Tracing F930 MeetMe x x This feature Conference allows a user to join a specific conference F960 Find Me Follow x x Mobile Twinned Me Handoff Call Pickup F980 Express x x Messaging F981 Voice Mail Login x 4 F982 Voice Mail x x Operator Settings F983 Voicemail x x Programming F984 Call Forward to x x Voice Mail F985 Display Voice x x Mail DN or Skillset F986 Transfer to x x mailbox F987 Voice Mail x x Interrupt F988 Voice Mail Dial x x by name or directory F989 Record call x x Call Record F9 9 Stamp Log vi fy F NNN Administration x x and engineer
128. ones the Digital Mobility Solution and T7406 E phones can be transferred to an IP Office through the use of TCM8 cards or DS16A 30A expansion modules The Feature Key functionality will remain available on the IP Office with the same functionality and limitations as on the T7000 Series phones The BCM 6100 and 2000 Series Wi Fi phones are not supported on the IP Office and need to be replaced with 3640 Series Wi Fi sets It is not possible to upgrade the firmware of the 6100 Series phones to the firmware of the 3640 Series phones or to a generic SIP firmware List of BCM and Norstar phones supported on IP Office All supported Business Series Terminal BST phones require IP Office Release 7 0 or higher with the exception of the IP Phones which require IP Office Release 6 1 or higher In the context of this document the term BST encompasses all Norstar BCM M7000 and T7000 phones as well as all 11xx 12xx SIP phones BCM Norstar to IP Office Phone Convergence Handbook October 2012 15 Engineering overview The table below provides an overview of the BST phones and phone accessories and their support status on IP Office Family Model Support on IP Comments Office Digital Phones T7000 Series Digital T7000 Dy All model and revisions Deskphones BST of the T7000 Series T7100 ul Digital Deskphones are T7208 J supported There are no regional versions of the T7316 d T7000 Digit
129. or information to help you modify the extensions see Viewing the BCM configuration record on page xx procedure is in the handbook page 68 Once you have mapped the appropriate extensions to the available modules click Next The DMM IPO wizard applies the BCM or SRG station configuration to the B5800 Branch Gateway hardware Click Save report and then do the following a Enter an appropriate name and select a location for the report b Click Save Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM c Click Close IP Office Manager is automatically launched The Data Migration Manager window remains open in the foreground Confirm the BCM SRG users and extensions have been migrated to the B5800 Branch Gateway In the IP Office Manager window do the following a Inthe left navigation pane select Extensions to verify the extensions b Inthe left navigation pane select Users to verify the users To import voicemail recordings in the Data Migration Manager window click the Embedded Voicemail Recordings link and follow the procedure provided See Uploading the IP Office configuration to the control unit on page xx to transfer the configuration to the B5800 Branch Gateway see page 82 in the Convergence Handbook Viewing the extracted BCM configuration record About this task Use this procedure to locate and view the telephony resource information you
130. ort Export gt Import 86 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring IP Office Save Configuration As Change Working Directory Preferences 2 Select Binary from the File Type drop down menu You will notice that Licensing is not an option z gt C Program Files avayaliP Offi L T Binay ep v Le lLeeltel 3 Navigate to the new configuration file and click OK to open it Result The selected items have merged with the existing configuration BCM Norstar to IP Office Phone Convergence Handbook October 2012 87 Upgrading to IP Office Configuring IP Office Manager on a different PC If IP Office Manager is installed on a different PC ensure that you copy the xml file specified in DMM to the PC that will be used You should use the default directory C Documents and Settings username DMM user data Configuring IP phone login codes DMM will migrate User and Extension information for all phone types When IP phone Users are created there is no default password configured This means you will need to manually add a login code for each IP phone user prior to the phone connecting to the IP Office If a new IP phone User attempts to register to the IP Office and the option for Auto create Extn User is enabled the default password of 0000 is required It is the fact that the User has already been created by DMM
131. ouncement Time in Queue x x J x Announcement Time in System x x Jf x Announcement Estimated Time x x Jf x to Answer ETA Exit Queue to x x 4 x alternative answer point Auto Attendant Audiotex Multi Level Tree Jf Jf vi 4 Structure up to 40 in R4 1 Message vi fy s x Announcements Whisper D d d x Announce Call Screening Call Screening Alarm Calls x x J x Assisted x x ni x Transfers Dial by Name x x 4 x Direct Dial by Dy vd Dy Dy Number Park amp Page 4 Dy x x Holidays d vd Via Call Flow x BCM Norstar to IP Office Phone Convergence Handbook October 2012 Appendix 2 Voicemail Feature BCM50 Release BCM450 IP Office IP Office 6 0 BCM200 400 Preferred Essential Release 6 0 Edition Edition VoiceMail Pro Embedded Voicemail Greeting Table fy J 4 vd Other Voicemail Features Call Recording Dy vd d x Test Conditions x x J x Personal x x x x Numbering Speaking Clock x x 4 x Campaign x x 4 x Manager Customized x x 4 x Voicemail Intuity TUI CallPilot and Norstar only Dy x emulation mode Forward Emails vi Dy 4 x to External Systems VPIM Third Party x x Jf x Database Access IVR Text To Speech x x Dy x within Callflows Cascaded Out x x J x Calling Call Transfer x x lt 4 x Announcement Support for x x fy x Visual Basic Scripts Fax Overflow Fax Buffering Fax On Demand KKK S S 87 6 x X xX xX x X xX xX System R
132. phones For IP500v2 control units the System SD card is used There are different ways to load the required firmware files onto the SD card If the IP500v2 was upgraded to IP Office Release 6 1 or higher using the Recreate SD Card option in IP Office Manager the firmware is copied onto the card as part of that process If the IP500v2 was upgraded to IP Office Release 6 1 or higher using IP Office Manager s Upgrade Wizard if the Upload System Files option was selected the firmware is copied onto the card as part of that process The Upload System Files option is enabled by default 108 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Updating IP phone firmware For IP500 control units the optional Compact Flash card slot is used IP500 Control Units use an optional compact flash memory card to store iles The compact flash card may only be present if the system is using Embedded Voicemail The files need to be manually copied onto the memory card This can be done in a number of ways e the files can be copied remotely onto the card in a running system using IP Office Manager s embedded file management or e the card can be shutdown and removed from the system The files can then be copied onto the card using a PC with a suitable memory card slot Only 11xx 12xx series phone software supplied as part of an IP Office core software release should be used IP Office 6 1 supports 11xx 12xx serie
133. plication programming like ICC RCC Unified Messaging FMFM etc Voicemail overview For a list of all the supported languages refer to Appendix 4 Supported languages on page 139 The availability of a language does not necessarily indicate support for IP Office in a country that uses that language Read below for more information about voicemail configurations IP Office Preferred Edition Voicemail Pro By default the prompts installed match the language of the installer and includes English If other languages are required they need to be selected during a custom installation When the IP Office routes a call to a voicemail server it indicates the locale for which matching prompts should be provided if available Within the IP Office configuration a locale is always set for the system However differing locales can be set for each user for each incoming call route and for short codes in addition to the default system locale IP Office Embedded Voicemail The IP Office system Locale setting is used to determine the default language prompts A locale setting is set for the whole IP Office system For individual users and incoming call routes the system local can be overridden For calls to voicemail the locale used is determined as follows e The user locale if configured is used when the caller is internal e The incoming call route locale if configured is used when the caller is external sl no user or incoming call
134. possible to switch between calls or initiate additional calls using the Intercom Call Appearance buttons However customers can still have multiple calls and also switch between them using the soft keys and navigation keys The following sections provide an extensive overview of the functional differences when using the 1100 and 1200 Series phones on IP Office For a short list of the most common differences refer to Key feature differences on page 34 To view a table that lists a the features currently supported by 1100 and 1200 Series phones on IP Office refer to Appendix 1 Norstar and BCM user feature codes on page 119 Related topics Idle display and call functionality on page 29 Line Appearances and Intercom keys on page 30 Programming buttons on page 30 Conference on page 32 Call forward on page 32 Call park and page on page 33 Directory and speed dials on page 33 Voicemail on page 33 Idle display and call functionality The 1120 and 1220 only have a single line to display call information It will only display the caller s Name information The user can use the Navigation keys to scroll to the Number information For external incoming calls without available Name information the phone display will simply read External For internal calls however the phone will display whatever name BCM Norstar to IP Office Phone Convergence Handbook October 2012 29 Engineering overview or number information is av
135. propriate password To extract voicemail messages from this BCM or SRG system select the Extract Voicemail Messages check box Click Browse specify a file name and location on your PC where you want to store the configuration file and then click Save On the Data Source Page click Next The extraction process begins This process takes between 20 45 minutes to complete depending on the source system You can monitor the extraction process in the DMM IPO wizard window The DMM IPO wizard searches for CallPilot dat files and converts them to wav files When the extraction is finished the DMM Extract dialog box appears In the DMM Extract dialog box click OK The DMM IPO wizard indicates the data extraction is Done In the DMM IPO wizard window click Save Report and then do the following i Enter an appropriate name and select a location for the report ii Click Save Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM In the DMM IPO wizard window click Close The Extracted Data Page appears 4 Review the extracted data The extracted data includes e Number of sets extracted e Number of voicemail messages extracted e Number of auto attendant greetings extracted e Name e DN domain name e Model e Port e Mailbox number e Full name mailbox name e Number of personal greetings 62 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev a
136. quipped 238 Unequipped Unequipped 239 Unequipped Unequipped 240 Unequipped Unequipped 241 Unequipped Unequipped 242 Unequipped Unequipped 243 Unequipped Unequipped 244 Unequipped Unequipped 245 Unequipped Unequipped 246 Unequipped Unequipped Unequipped Unequipped Unequipped Unequippes i H Ka AA Ka io z 24 z EN 2 EI EI EI 31 1 EJ al al EI zl EI le Note BCM Norstar to IP Office Phone Convergence Handbook October 2012 69 Upgrading to IP Office Use particular care on systems that have used Change DN or Auto Set Relocation 3 Once you have mapped the appropriate extensions to the available modules click Next 4 The DMM IPO Wizard applies the BCM station configuration to the IP Office or B5800 Branch Gateway hardware DMM IPO Wizard Local file system Applying BCM configuration Completed with 64 warnings Index Severity Message Object Attribute Started at 2011 08 29 18 34 26 0400 Starting step Updating IP Office Extension 262 has moved to module 1 Port 30 Extension 260 has moved to module 1 Port 28 Extension 261 has moved to module 1 Port 29 Extension 240 has moved to module 1 Port 8 Extension 241 has moved to module 1 Port 9 Extension 245 has moved to module 1 Port 13 Extension 244 has moved to module 1 Port 12 Exctepciee 242 hae ze sec Fe madula 3 Nask 11 gt PPP
137. ration BCM Norstar to IP Office Phone Convergence Handbook October 2012 119 Appendices 120 Feature Code Feature s Support for Support for IP Office BST users on 1100 or 1200 Feature IP Office users on IP Equivalent Office Alternative F 4 Program 4 x Personal Personal Set directory of IP Speed Dialer Office F 501 F 504 Select x x Language is one Language aspect of user locale F 510 Time Zone x x Offset for IP Phones F 520 Park on First x x Free SWCA F 521 F 536 System Wide x x Call Park Call appearance Appearances buttons F 537 Retrieve Oldest x x SWCA Call F 538 Retrieve Newest x x SWCA Call F 550 Silent Monitor x x Call Listen F 6 Select Ring vi x Type F 7 Select Display v x Contrast F 80 Select Ring J x Volume F 81 Move Line x x F 82 Select Dialing v x Enbloc dialing Option F 84 Auto Call x x Logging Mode F 85 Set Call Log x x Password F 89 Programmed x x Release Reach through Code BCM Norstar to IP Office Phone Convergence Handbook Comments infodev avaya com October 2012 Appendix 1 Norstar and BCM user feature codes Feature Code Feature s Support for Support for IP Office BST users on 1100 or 1200 Feature IP Office users on IP Equivalent Office Alternative F 9 Run Stop x x Reach through Code F 9xx IP Phone x x Externa
138. rdware Mismatch Cancel A There is not enough hardware to support the number of Analog sets Click OK or Cancel and enter more appropriate hardware Expansion Module hardware configuration The hardware identified in the Expansion Module section is a recommendation based on the types of phones that were extracted from the BCM Norstar configuration You must change the parameters to reflect the actual IP Office hardware installed Be sure to select sufficient hardware modules available to support the amount of digital terminals Expansion Module Expansion Module DSI6ARIZ1 sei Zeien 2 x 05164 RJ 21 None None None None None Note If you select insufficient hardware when you click Next you will receive the following warning Hardware Mismatch A There is not enough hardware to support the number of TDM sets Cancel BCM Norstar to IP Office Phone Convergence Handbook October 2012 73 Upgrading to IP Office Click OK or Cancel and enter more appropriate hardware Once you have entered in the system particulars and configured the appropriate hardware DMM reviews the selected hardware to ensure minimum hardware requirements are met and then displays the IP Office Extensions Page Configuring extensions The IP Office Extensions Page displays the selected hardware and their associated extensions Effectively modifying the extensions will ensure that your Port to
139. re or if you only want to migrate individual or specific phones and not all of them at once The type of addressing depends on the following e Static Addressing Each IP phone has been individually programmed with network specific addressing e DHCP from a 3rd party DHCP server The 3rd party DHCP server is providing network addressing to the IP phones e DHCP from the BCM DHCP server The BCM is providing network addressing to the IP phones Before you begin Prior to configuring your IP phone network addressing be sure that you are using a fully functioning BCM patched with the latest software update Also the new IP Office should be on the network and the phone users should already be created Static Addressing If this is the chosen method currently the only option is to manually program each phone so that the Provisioning Server IP address is that of the IP Office DHCP from a 3rd party DHCP server In addition to assigning IP address information to the IP phone the DHCP server will require option 66 Provisioning Server to be configured as the IP address of the IP Office 112 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Updating IP phone firmware You must also ensure that the Provisioning Server configuration has been configured to Auto DHCP from the BCM DHCP server You will need to program the IP Office LAN settings in IP Office Manager to take over DHC
140. red SC uml user checkProfiles GC data E gt BCM_47 135 151 75 E O BCM_47 135 151 223 CP_47 135 151 75_to_VMEmbedded E 5 CP_47 135 151 75_to_VMPro O CP_47 135 151 223_to_VMEmbedded S cP_47 135 151 223_to_YMPro SE vPro Backup_15112010131051_Im E O Accounts The Voicemail Data Restore screen appears 5 Under Restore From select the VM Pro backup generated by the DMM that was copied to the server 92 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Configuring voicemail recordings in IP Office Voicemail Data Restore Restore From E DMM_svn_workspace bemdmm user data Sg Taken 15 Nov 2010 13 10 51 Type Immediate Voicemails User Settings amp Greetings Disk Space Free 40897 42 MB Free Now 40755 42 MB will be free after data restore 6 Place a check mark next to Voicemails and User Settings amp Greetings then hit the Restore button This will import the converted sound files into VM Pro You may be prompted to confirm that the existing VM Pro data will be overwritten Press OK to continue 7 Once the restore is complete click Finish and reboot IP Office IP Office will automatically pick up the restored VM Pro greetings and messages Note There is currently an issue with Voicemail Pro where the restore process cannot suspend the VM Pro service to complete the restore If this occurs the Voicemail Res
141. rgence Handbook October 2012 5 Obtanng BOM conmnguration Een E 54 About converting data using Data Migration Managet 2 csccccceeeeseecceeeeenseneeeeeeeeneeeeeeeeeeeenaeeeeeeeneaaes 56 La nching Dala Migration PEAS os wi cennctenesiatsenauge tee egene ode tne iiandseneaasudaacse nasianeea 57 Migrating data fram a BCM of SRG Syste IN iss seccsssess ia E EE 57 Pelee incl daa koma Noria Sylo EE 61 Migrating data from a file to a B5800 Branch Gaieway 65 Viewing the extracted BCM configuration record 68 Conhiguring IP Office systemi particulars using DMM lt siscirscccssaceactcactactedacacmennsecialontedocceientereantacdemdecccaaane 70 Modifying the hardware infonnation tableside aali anaa 72 Sofe lepera elor a E E arden eee ae ei E E E 74 Opinna extension MADONO EE 77 Creating IP Office bunt groups to replace BCM skillsete AAA 77 RTE le KE EE 79 e ert 80 Preparation ior P Olca ENEE teuer ats 81 dl E wee IPF Omice EE 81 Prepare IP Cities Manage EE 82 EEN Eed EE 82 ele Bll gue EE 85 Exporing the existing IP Office configurato aget ueddESEeCKdEERESE dein ENEE KENE Edge 86 og Venue coniguraton mo IP TT cscs sides acacsdecetanines anaa 86 Contguring IP Office Manager on a diferent POs isivssiii iaaiiai nedin kaain 88 Re le UE 88 Uploading the IP Office configuration to the Control unt 88 Renee RENE RI IP E 90 MEDIC ONIN EE 91 ere WIC I EIN e eene Ee 97 Uploading the voicemail contiguration ta IP ONCE srera iN araa
142. rts the majority of BCM Norstar button layouts feature keys and feature activation codes While Avaya has attempted to align the functionality and operation of the M7000 and T7000 Series digital phones on the IP Office as much as possible with the functionality and operation on the BCM or Norstar system there are differences to note when transitioning from a BCM to IP Office Users will note differences in important features like conferencing transferring or forwarding calls call park and page functionality call ringing display and voicemail These differences will not affect most regular users but the impact will likely be noticed by advanced phone users Avaya recommends that customers moving from Norstar or BCM to IP Office are made aware of the differences as appropriate in order to set the right expectations The following sections provide an extensive overview of the functional differences when using the M7000 and T7000 Series phones on IP Office For a short list of the most common differences refer to Key feature differences on page 34 To view a table that lists a the features currently supported by M7000 and T7000 Series phones on IP Office refer to Appendix 1 Norstar and BCM user feature codes on page 119 BCM Norstar to IP Office Phone Convergence Handbook October 2012 19 Engineering overview Related topics Idle display and call functionality on page 20 Default button programming on page 21 Programming buttons on
143. rty Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own t
144. rvice For E1R2 trunks set the Line Signalling Type to Out of Service BCM Norstar to IP Office Phone Convergence Handbook October 2012 107 Upgrading to IP Office Updating IP phone firmware Update IP Phone Firmware POs Ba D s Yes lt BCM firmware up No todate lt NS A e Using Element IP phone network Manager addressing A y END a Ki y IP phones connected to a BCM use UNIStim firmware This firmware is not supported on IP Office and as a result IP phones need to connect to a Provisioning File Server to obtain the new SIP firmware The required SIP firmware is supplied as part of the IP Office Administration Software and is copied onto the PC when you install IP Office Manager There are several methods by which the firmware can be copied onto the IP Office memory card The method will depend on the IP Office Control Unit For IP Office operation only the bin and Ing files need to be present on the memory card Other files cfg and txt required by the phones are automatically generated by the IP Office system in response to requests from the phones Note that it is also possible to upgrade the IP phone firmware using a BCM IPO migration patch which considerably shortens and simplifies the migration procedure See below For IP Office operation installation is only supported using the IP Office control unit s memory card as the file server for the
145. s infodev avaya com About converting data using Data Migration Manager Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM c Click Close IP Office Manager is automatically launched The Data Migration Manager window remains open in the foreground 11 Confirm the BCM SRG users and extensions have been migrated to the B5800 Branch Gateway In the IP Office Manager window do the following a Inthe left navigation pane select Extensions to verify the extensions b Inthe left navigation pane select Users to verify the users 12 To import voicemail recordings in the Data Migration Manager window click the Embedded Voicemail Recordings link and follow the procedure provided 13 See Uploading the IP Office configuration to the control unit on page xx to transfer the configuration to the B5800 Branch Gateway see page 82 in the Convergence Handbook Migrating data from a file to a B5800 Branch Gateway About this task Use this procedure to migrate data from a file to a B5800 Branch Gateway if the data has already been extracted from the system and the configuration file already exists Procedure 1 Launch the Data Migration Manager tool 2 In the Data Migration for IP Office window click Start 3 On the Data Source Page do the following a Inthe Select Extracted Data Source drop down box select File b Click Browse and select the appropriate data source
146. s SIP firmware Release 4 0 IP Office 7 0 supports 11xx 12xx series SIP firmware Release 4 1 The required SIP firmware is supplied as part of the IP Office Administration Software and is copied onto the PC when you install IP Office Manager There are several methods by which the firmware can be copied onto the IP Office memory card The method will depend on the IP Office Control Unit For IP Office operation only the 11xx 12xx series phone Dim and Ing files need to be present on the memory card Other files cfg and txt required by the phones are automatically generated by the IP Office system in response to requests from the phones Before you update your phone firmware ensure the following configuration is set 1 In IP Office Manager under the System tab set the Phone File Server Type to Memory Card 2 Ensure that the checkbox next to Avaya HTTP Clients Only remains unchecked as in the image below System LANI LANZ DNS Voicemail Telephony Directory Services System E Name bem251 Contact Information Set contact information to place System under special control TFTP Server IP Address HTTP Server IP Address Phone File Server Type Manager PC IP Address Avaya HTTP Clients Only BCM Norstar to IP Office Phone Convergence Handbook October 2012 109 Upgrading to IP Office Supported IP Phones e 1120E FW 0624C7M or higher e 1140E FW 0625C7M or higher e 1220 FW 062AC7M or higher e 1230 F
147. s as listed in the table below are Global phones M7000 Series Required Production Release of Global M7000 Series Phone Phone M7100 All releases M7208 Release 16 or higher M7310 Release 16 or higher M7324 Release 5 or higher The production release number can be found on a white label on the bottom of the M7000 series phone The non global M7000 Series phones will boot when connected to IP Office but there might be impacts to audio quality and volume control when operated on the IP Office and hence they are not supported It is not possible to determine the version of M7000 Series phones remotely or through the BCM Element Manager and IP Office Manager Avaya recommends that Avaya partners make the end customers aware that the M7000 phones have reached the End of Life status and limited technical support will be offered for these phones Dial pad lettering On the M7000 Series phones the Q and Z letters are printed on the 0 zero digit When these phones are used in an IP Office environment the phones will function as if Q is on the 7 digit and Z on the 9 digit IP phones A number of popular BCM IP phones running the BCM Unistim firmware can also be used on IP Office by upgrading the firmware on the phones to the Avaya SIP firmware 4 x In past releases Avaya has improved the operations and feature support of the SIP firmware 14 BCM Norstar to IP Office Phone Convergence Handbook Oc
148. ser features auto answer features and paging will transfer the Follow Me destination Call Transfer Very similar functionality on IP Office but the user can no longer press the Release button to complete the transfer Instead the user must press the Complete soft key Transfer button or F70 again The user has the option to Consult with the Transfer to party first or can do a direct unsupervised transfer On IP Office a transfer requires a free Call Appearance By default there are two Call Appearances on a BST phone which means that a user cannot transfer a call when the user has a second call on hold If this is required the administrator needs to add an additional Call Appearance to the phone Conference In IP Office users need to establish calls to participants first and then merge them to conference through F3 Conference button or soft key The IP Office conference feature does not support the BCM three party conference feature with master and slaves Invoking the conference features instantly pulls all active and held calls into one conference Also each user has control over dropping others out as well as dropping themselves out via Rls Rls Call Park Unpark Calls are parked to park slots which can be entered by the user by default User ID 1 digit Calls need to be retrieved through the new Unpark feature F 74 on BST By default it is not possible to simply dial the number of the park slot as on the BCM
149. sues are detected Element Manager displays a message with clear instructions to follow For more information refer to Updating IP phone firmware on page 108 110 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Updating IP phone firmware This migration patch option should be used just prior to migrating the IP phones to IP Office If you do not have access to the BCM migration patch and you need to configure IP phone network addressing refer to IP phone network addressing on page 112 The BCM migration patch solution is not available via NCM or SBA Ensure that the IP Office is on the network and also ensure that the IP phone users have already been created All supported IP phones must be active and in an idle state The following phones and network addressing configurations are supported e 1120 1140 IP phones e 1220 1230 IP phones e IP phones with DHCP enabled and IP Office serving as the DHCP server e IP phones with DHCP enabled and a 3rd party server as the DHCP server e IP phones with static IP addressing When you are ready to migrate the IP phones to the IP Office log into Element Manager and follow the procedure below Procedure 1 Access the new tab in the Internal IP Sets section labeled Migrate Sets to IPO 2 Inthe TFTP Server field enter the IP address of the IP Office The address specified must be reachable by the IP phones 3 When you are ready to convert
150. sure successful port to extension mapping If required move the existing extensions to different modules or ports by editing the cells in the Extension column Note Cells in the table turn red when you enter duplicate mapping The DMM tool prohibits you from continuing with red cells activated For information to help you modify the extensions see Viewing the extracted BCM configuration record on page 68 9 Once you have mapped the appropriate extensions to the available modules click Next The DMM IPO wizard applies the BCM or SRG station configuration to the IP Office or B5800 Branch Gateway hardware 10 Click Save report and then do the following 60 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com About converting data using Data Migration Manager a Enter an appropriate name and select a location for the report b Click Save Note Avaya Support requires a copy of this report if you encounter a problem pertaining to DMM c Click Close IP Office Manager is automatically launched The Data Migration Manager window remains open in the foreground 11 Confirm the BCM SRG users and extensions have been migrated to the B5800 Branch Gateway In the IP Office Manager window do the following a Inthe left navigation pane select Extensions to verify the extensions b Inthe left navigation pane select Users to verify the users 12 To import voicemail recordings
151. t be set to default again when the phone is reconnected or the system reboots The DCP short code is part of the system configuration files and hence it is important to save the configuration file once the phones have been connected so that they continue to include the short code Otherwise it is possible that an older configuration file for the extension will default the button programming once applied without the DCP short code 22 BCWM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Using M7000 and T7000 Series phones on IP Office Programming buttons On IP Office users can continue to self administer the programmable buttons of M7000 and T7000 Series phones using Feature 1 Feature 2 and Feature 3 These feature codes are explained in detail below The user may be prompted to enter the login password if configured in order to program buttons The login password can be configured through IP Office Manager Note that if IP Office is in Basic mode you must select a trunk line before dialing an external number that has been programmed on a button It is not possible to assign a trunk line or pool to a button External Autodial Feature 1 The user presses F 1 followed by the button to be programmed and the external or internal number to be programmed on that button This feature functions the same as it did on BCM Internal Autodial Feature 2 The user presses F 2 followe
152. t has DND enabled but does not barge in on an active call Group Call Pickup Group Call Pickup answers a ringing hunt group call of which the user is a member It does not pick up non hunt group calls to other members of the hunt group Voicemail login The user is brought to IP Office Embedded Voicemail or Voicemail Pro There is no visual voicemail support for BST phones Users can press F981 or F65 to access voicemail login Voicemail Messages F981 only F65 get messages performs the same function as F981 enter voicemail 1100 and 1200 Series IP phones with SIP firmware Idle display Different Date and Time display On two line display phones the display shows the current user ID on the Call Appearance Called calling and ringing display Ringing display on IP Office migrated users will have the option via soft key to Ignore the call the phone stops ringing but the caller still hears the ring tone or Decline the call Busy behaviour e g call to VM BCM Norstar to IP Office Phone Convergence Handbook October 2012 37 Engineering overview Line Appearance Busy Lamp Field Busy Lamp Field BLF is supported but needs to be configured through IP Office Manager Program Internal External Autodialer On 1100 1200 Series phones F 1 and F 2 do the same thing Select dialing option On hook dialing is equivalent to predial enbloc dialing There is no equivalent to BCM Norstar Standard dial on IP Office
153. t responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions thereto Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A
154. t user For example they are not applied to calls forwarded via the user e System Short Codes These are available to all users on the system They can be overridden by user or user rights short codes ARS Alternate Route Selection ARS Alternate Route Selection replaces LCR Least Cost Routing used by previous releases of IP Office It also replaces the need to keep outgoing call routing short codes in the system short codes When a dialed number matches a short code that specifies that the number should be dialed there are two methods by which the routing of the outgoing call can be controlled e Routing Calls Directly to a Line Every line and channel belongs has an Outgoing Group ID setting Several lines and channels can have belong to the same Outgoing Group ID Within short codes that should BCM Norstar to IP Office Phone Convergence Handbook October 2012 103 Upgrading to IP Office be routed via a line within that group the required Outgoing Group ID is specified in the short code s Line Group ID setting e Routing Calls via ARS The short code for a number can specify an ARS form as the destination The final routing of the call is then controlled by the setting available within that ARS form Hunt groups A hunt group is a collection of users accessible through a single directory number Calls to that hunt group can be answered by any available member of the group The order in which calls are presented c
155. ted based on the rules for phone A For example the short codes will be based on phone A and the call would go to phones A s voicemail IP Office has a feature called Single Mailbox Working that allows externally forwarded calls which are unanswered to go back to the IP Office mailbox Single Mailbox Working requires trunks with answer supervision Depending on the configuration the user might be prompted for a Security Pin to enable F4 and disable F 4 call forwarding through IP Office 32 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Using 1100 and 1200 Series phones on IP Office Call park and page Park unpark On IP Office calls are parked in a similar way to BCM but it is no longer possible to unpark calls by dialing the park code On IP Office the user has to invoke the Unpark feature followed by the Park code Feature 74 has been added as a new feature code on IP Office to unpark calls Parked calls can also be retrieved by the user who originally parked the call by selecting Feature 74 followed by the Unpark soft key When a call is parked on IP Office the Line Appearance for the call will remain solid and it will not flash to indicate its held status Note that the park unpark feature is not supported across an IP Office Small Community Network SCN Page On IP Office a soft key will not be available after parking a call for Park and Page Users will hav
156. the IP phones from the BCM to IP Office take the following actions a Turn OFF the DHCP server on the BCM b Turn ON the DHCP server on IP Office c Ensure that the TFTP Server address is that of the IP Office 4 Press Migrate Now The IP phones will reboot and then attempt to connect to the IP Office using the TFTP address The cfg setting and firmware files will be downloaded to the IP phones Note In cases where the IP address of the BCM and the IP Office are the same after you press Migrate Now a message will display that reads Reset sent to all IP phones Immediately disconnect the BCM and connect the IP Office Without delay disconnect the BCM and connect the installed and fully functioning IP Office to the network If some phones fail to migrate reboot these phones or power Off On the PoE to which the phones are connected If the Migrate Now button is not available you have not installed the latest BCM firmware BCM Norstar to IP Office Phone Convergence Handbook October 2012 111 Upgrading to IP Office 5 Once complete the IP phones will once again reboot and attempt to connect to the IP Office The migration is complete Proceed to Button Programming on page 114 IP phone network addressing There are three options for network addressing for IP phones described in detail on the following pages You should only have to perform network addressing on the phones if you haven t updated the BCM firmwa
157. the user October 2012 117 Upgrading to IP Office Testing and optimizing the IP Office configuration 118 Although user location has been verified voicemail appears to be correct and button programming is accurate it is recommended that you further test the phones and optimize the IP Office configuration Bear in mind that any changes made must be updated to the control unit On each phone attempt to make internal and external calls naturally or via button programming and determine any errors Attempt to access voicemail and determine if the connection works and if the greetings have migrated properly Check to see that the display reads as expected You should also determine whether or not hunt groups have been applied correctly Likewise with the service groups incoming call routes ARS and short codes In order to optimize the IP Office configuration you should remove the BCM related applications such as InTouch Unified Messaging These are no longer unnecessary and may conflict with IP Office applications For more information on optimizing the IP Office configuration refer to the IP Office Installation Guide and the IP Office Manager manual available at http support avaya com BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Chapter 3 Appendices The appendices provide feature comparisons between the Avaya Business Communcations Manager BCM Norstar and the
158. to retrieve the configuration again and check that the status of the license is now Valid 48 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Chapter 2 Upgrading to IP Office Upgrade workflow The following flowchart provides a high level view of the steps required to migrate data from a BCM system to IP Office The workflow is similar when migrating from a BCM or SRG system to a B5800 Branch Gateway BCM Norstar to IP Office Phone Convergence Handbook October 2012 49 Upgrading to IP Office Upgrade to IP Office Install IP Office Manager Preparation for data migration Extract data using DMM Configure IP Office system particulars using DMM Prepare for IP Office configuration Configure IP Office Configure voice mail recordings in IP Office gt Complete IP Office system programming Phone and trunk rewring Update IP phone firmware Button programing Confirm user location and button programing Test and optimize the IP Office configuration i END Pe 50 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Installing IP Office Manager Installing IP Office Manager IP Office Manager is a Windows PC application used to confi
159. tober 2012 Comments infodev avaya com Supported BCM and Norstar phones The 1120 1140E 1220 and 1230 IP phones and their expansion modules can be upgraded to SIP and are supported on IP Office Release 6 1 and higher The 1110 1210 2033 conference phone and 2000 Series IP phones are not supported on IP Office and need to be replaced as part of an upgrade from BCM to IP Office An Avaya IP Endpoint license is required to use the BCM IP phones on IP Office The user is not required to purchase a 3rd party IP Endpoint license Before upgrading the 1100 1200 Series IP phones they need to be on Unistim version 06xxC7M or higher The firmware data is briefly displayed on the screen at startup The C7M firmware is included in the GA load of BCM 6 0 and the latest Smart Updates of BCM 4 0 BCM50 R3 BCM450 R1 BCM 5 0 and BCM 6 0 Note All hardware releases of the 1100 1200 Series phones support the SIP 4 x firmware However some older versions of the 1120 phones have only 8MB of memory which means user data such as custom ring tones images etc must not exceed a total of 500kB on those phones Supported SIP firmware e For IP Office Release 6 1 1100 1200 Series SIP firmware release 4 0 is supported e For IP Office Release 7 0 1100 1200 Series SIP firmware release 4 1 is supported e For IP Office Release 8 0 1100 1200 Series SIP firmware release 4 3 is supported Wireless phones Similar to the T7000 and M7000 Series ph
160. tore will be stuck with repeating message Waiting for Voicemail Pro server to stop Sleeping for 30 Seconds Voicemail Data Restore Restore for Voicemail data started on 16 Nov 2010 16 56 55 Backup Directory E DMM_svn_workspace bomdmm user data CP_47 135 151 223_to_VMPro WMPro_Backup_15112010131051 _Immediate Backup Taken on 15 Nov 2010 13 10 51 Backup Type Immediate Suspending Voicemail Pro server Waiting for Voicemail Pro server to stop Sleeping for 30 Seconds Waiting for Voicemail Pro server to stop Sleeping for 30 Seconds Waiting for Voicemail Pro server to stop Sleeping for 30 Seconds Waiting for Yoicemail Pro server to stop Sleeping for 30 Seconds Waiting for Voicemail Pro server to stop Sleeping for 30 Seconds Waiting for Voicemail Pro server to stop Sleeping for 30 Seconds Waiting for Voicemail Pro server to stop Sleeping for 30 Seconds Waiting for Voicemail Pro server to stop Sleeping for 30 Seconds To resolve this issue start up the Windows Services tool of the PC where VM Pro server is installed and manually restart the VM Pro Service shown below Once BCM Norstar to IP Office Phone Convergence Handbook October 2012 93 Upgrading to IP Office the service has restarted re log back into the VM Pro Server with the VM Pro Client and attempt the restore again Z Services CER Fie Action View Help gt Il B 2m Sy Services Local is eai oicemail Pro Service Na
161. u should proceed to step 2 below 2 In the Short Codes tab click the Add button 3 Enter data in the fields as below e Code DCH e Feature Dial e Telephone Number 84000004 0 1 1 0 e Line Group ID 0 4 When complete click the OK button The DCP short code is added to that user s programming Perform this procedure for each user whose programming you wish to preserve during staging BCM Norstar to IP Office Phone Convergence Handbook October 2012 83 Upgrading to IP Office Related topics Notes on preserving button programming on page 84 Notes on preserving button programming Ring volume and contrast When adding the DCP short code during the staging process you are instructed to include 4000004 in the Telephone Number field The digits in this sequence represent different parameters which you can modify Using this information you can stage a BST phone s contrast and ring volume The first digit in this sequence is used to store the BST phone s contrast level It can be valued from 1 9 The last digit in this sequence is used to store the BST phone s ring volume attenuation level In this situation attenuation means that a higher value results in a lower ring volume and vice versa e g 0 is full volume The ring volume attenuation level can be valued from 0 7 Remotely defaulting a BST phone Using the DCP short code an administrator can remotely force a BST phone to return to default button
162. upgrade you will need to obtain a record of your current BCM configuration using Data Migration Manager to extract the data Following the upgrade you will configure your new IP Office features for example you will configure your BCM skillsets as IPO hunt groups In this guide you will also find information pertinent to e hardware support and limitations e language support e firmware and firmware upgrade e button programming voicemail configuration ensuring optimal audio performance e supporting digital mobility solutions Supported hardware The desktop PC that is used to run Data Migration Manager must have network LAN access to the source device to perform a data extraction Similarly network access to the target device must be available to apply the operation To avoid networking issues if the source device IP address is reused for the target device you will need to disconnect the source device from the network prior to performing the apply operation another approach is to use the OAM port connection on the target device to avoid LAN address contention Refer to the DMM user guide for more information Prior to performing the upgrade you must ensure that any existing IP Office Norstar or BCM hardware are supported Verify that your hardware is listed below BCM Norstar to IP Office Phone Convergence Handbook October 2012 7 Engineering overview IP Office hardware The TCM8 card DS16A Module and DS30A Modul
163. valent to Automatic Dial Enbloc Dialing On is equivalent to Pre Dial Dial Pad lettering On the M7000 Series phones the Q and Z letters are printed on the 0 zero digit When these phones are used in conjunction with IP Office the phones function as if Q is on the 7 digit and Z is on the 9 digit Background music IP Office does not support the Background Music feature available on the BCM Feature 86 which allows the user to play the Music on Hold music through the phone speaker 28 BCM Norstar to IP Office Phone Convergence Handbook October 2012 Comments infodev avaya com Using 1100 and 1200 Series phones on IP Office Using 1100 and 1200 Series phones on IP Office The 1120 1140E 1220 1230 and their associated button modules can be used on the IP Office by upgrading the firmware for the phones to SIP The SIP firmware has been updated several times with IP Office Releases 6 1 7 0 and 8 0 The content in the following sections is based on IP Office Release 8 0 using SIP firmware Release 4 3 Once the 1100 or 1200 Series phone firmware has been upgraded from Unistim to SIP the functionality of the phone will differ from before The user will continue to be able to use BCM feature codes but the number of feature codes is fewer than on the M7000 and T7000 Series phones on IP Office The major difference for the end user will be that the phones only have one Intercom Call Appearance button and it is no longer
164. vaya com About converting data using Data Migration Manager e Number of spoken names e Number of messages on a per DN basis 5 Click Next 6 Click Save report and then do the following a b c Enter an appropriate name and select a location for the report Click Save In the DMM IPO wizard window click Close The IP Office Configuration Page appears 7 Inthe IP Office Configuration Page modify the parameters for the target IP Office or B5800 Branch Gateway as follows a r gt oaog In the IP Office LAN1 IP Address field enter the IP address of the IP Office or B5800 Branch Gateway In the IP Office LAN1 IP Mask field enter the appropriate IP mask In the IP Office LAN1 Default Gateway field enter the appropriate gateway In the IP Office LAN2 IP Address field enter the appropriate IP address In the IP Office LAN2 IP Mask field enter the appropriate IP mask In the IP Office LAN2 Default Gateway field enter the appropriate gateway In the Configuration Mode drop down box select the appropriate mode If you are migrating the data to a B5800 Branch Gateway select B5800 mode Note If you are extracting data from a BCM system the default value in this field is IP Office Mode If you are extracting data from an SRG system the default value in this field is B5800 Mode In the System Locale drop down box select the appropriate location In the Destination Directory for IP Office Embedded VM and V
165. wo analog trunks actually connected failure to disable the other two trunks within the IP Office configuration will cause 50 of outgoing call attempts to fail Procedure 1 In IP Office Manager in the IP Office configuration section select Line 2 For each line configure those lines or channels that are not connected or being used as Out Of Service The location of the relevant setting varies for each trunk type e Analog Trunks Set the Trunk Type to Out of Service BCM Norstar to IP Office Phone Convergence Handbook October 2012 105 Upgrading to IP Office 106 Une Settings Analogue Options Channel Signalling Type DTMF Dialing Direction Bothway Bearer Any Ring Persistency Units 400 rns lt Ring Off Maximum Units 5000 ms Flash Pulse Width Units eet 500 e BRI E1 PRI SO and QSIG Trunks Disconnect Clear Units ms Pulse Width On Units ms Off Units ms 500 5 4 5 o g Set the channels quantities to match the actual subscribed channels Line Number Telephone Number Prefix National Prefix International Prefix CRC Checking Clock Quality PRI Line Short Codes Channels Network Line SubType TEI Number of Channels Outgoing Channels Voice Channels Data Channels Line Signalling e T1 T1 PRI and E1R2 Trun
166. xtracted ECH Customer Dat XCM File 8 29 2011 1 lt Fie name 471515251 gt Files of type Alief lt With the desired configuration file open you must send it to the appropriate devices 4 From the File menu select Offline gt Send Config A window appears requesting IP information IP Address Type Version Mode Stand alone IP Office Systems kl bem251 47 135 155 252 IPSOOV2 7 0 12 IP Office TCP Discovery Progress Unit Broadcast Address 5 Select the current IP address of the IP Office you wish to apply the configuration to and press OK The Configuration Service User Login window appears Configuration Service User Login IP Office bem251 IP 500 2 Service User Name Administrator Service User Password eeeeeecceeses 6 Enter the Service User Password and click OK The Send Configuration window appears BCM Norstar to IP Office Phone Convergence Handbook October 2012 89 Upgrading to IP Office 7 The new configuration requires a reboot of IP Office Select a reboot option under Configuration Reboot Mode and click OK when you are ready The system reboots Configuring voicemail recordings in IP Office DMM has extracted mailbox greetings spoken directory names and voicemail messages into the required format These sound files must be applied to the appropriate IP Office voicemail system Using the procedures below you must transfer and conf

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