Avaya 1608/1616 Digital Phone User Guide
Contents
1. amp o e 5 CTI Consolidated Technologies Inc P92 CTIINSIGHT www consoltech com Avaya 1608 1616 Digital Phone User Guide Message Waiting Indicator Display Navigation Arrows Softkeys OK Message Phone Exit Call Line Appearance or Feature Buttons Avaya Menu Hold Contacts Conference Transfer Drop Speaker Mute Volume Headset Message Waiting Indicator Display Call Line Appearance or Feature Buttons Navigation Arrows Message Headset Po Transferring a Call 1 While connected to the call you want to transfer press TRANSFER 2 Dial the telephone number 3 Press TRANSFER again to complete the transfer 3 Transferring to Voicemail 1 When connected to a call press the Message key You can still continue talking 2 Dial the extension number of the user or group and press Select Beenereneseneeee eee ee ee nena marae ae aera re Ra DAH REDE EDA T RHEE HAS RE RER ESE ESORE SORE SORES URES OS ESO RE SE HEH EHR REED ERE REDE HEH ERROR EHO DATE HE HORE EERE SERED p seecesesasesasesasesasesasesasesasepapepapepapapapapapoparepapoparoparonanoaeaesaaesasesasesasesesesesesasesasesasepepepapepapapapapapapareparoparopapanarasaeasacsssesasesasesesesasesesesesesesepepepapepapapapaparaparenarg Answering a call 3 l If you are not already on a call lift the handset If you are already on a call press the alerting call appearance button sl2. Press the Contact soft key 5 To edit the name or number scroll up or down and edit as appro priate 6 Press the Save soft key or the OK button Editing a contact Press the CONTACTS button Scroll to the contact you want to edit Press the Details soft key Press the Edit soft key Scroll up or down to choose the field you want to edit Ore eee eee eee ee rere ere rere rere errr ere rrr reer rrr re reer rere er eres eee e rere eee rere reer eee re rere errr re errr eee re rere Direct to Voicemail Transfer calls without ringing the user s phone 1 Once you have the caller on the phone press Transfer l 2 Press DirectVM or DVM l 3 Wait for the announcement instructing you to enter l the user s extension number 4 Press Transfer right away Call user s voicemail directly 1 Pick up handset and press DirectVM or DVM l 2 Wait for the announcement instructing you to enter the user s extension number 3 Enter user s extension and leave a message after the tone l Call Park This feature can put a call on hold and retrieved from any other extension within the office 1 Whenever you receive a call and wish to Park it press CPark1 or CPark2 CPark3 l 2 Because you parked the call you will see a diamond shape w next to park slot you selected Everyone else will see an un derline under the parked slot i e CPark1 To retrieve the call from a
3. a conference i 2 3 When they answer if they want to join the conference press the CONFERENCE 2 button again If they do not want to join the conference press the DROP button Then press the fast flashing green button Adding a person to a conference call 1 Press the HOLD button to put the conference on hold 2 Call the person you want to add to a conference e When they answer if they want to join the conference press the CONFERENCE button again l e f they do not want to join the conference press the DROP button Then press the fast flashing green button to rejoin the conference Contacts Adding a new contact 1 Press the CONTACTS button 2 Press the More soft key 3 Press the New soft key 4 Enter the name using the dial pad To enter characters using the dial pad a Repeatedly press the number key that corresponds to the letter or number you want to enter until it is displayed b Pause before entering the next characters if on the same key c To enter a space press 0 d Enter remaining letters or numbers e Press the Bksp soft key to delete the last character 5 Press the OK button or the OK soft key 6 Enter the telephone number 7 Press the Save soft key or the OK button Adding an entry from the call log to your contacts list 1 Press the CALL LOG button 2 Scroll to the number that you want to add to your contacts list 3 Press the Details soft key 4
4. message You can change the message by selecting Pre Rec again 6 Press Send gt Message Record and send a voicemail message to another mailbox gt Greeting Change the main greeting used for callers to your mailbox If no greeting is selected then the default system greeting is used By pressing Greeting you will have the following options To change your mailbox greeting Record starts recording a new greeting Listen to hear your current greeting Submit saves the new greeting Delete deletes your current greeting gt Email This control allows you to change the current voicemail to email mode being used for new messages received Use Change to change the selected mode Press Done when correct mode is displayed The possible modes are Email Mode Off Voicemail to email is disabled Email Mode Copy New voicemail messages are copied to email and original is left in voicemail box H m Email Mode Fwd New voicemail messages are forwarded to e the user s email and original is deleted from voicemail box ree CTI Consolidated Technologies Inc Email Mode Alert A alert email is sent Original message is d s H i CTI INSIGHT not attached and is left in the voicemail box
5. ail Voicemail systems vary but your IP Office is equipped with Visual Voice For traditional use of your voicemail system check with your sys tem administrator Visual Voice Controls Allows you to see your voicemail options on your phone screen rather than following spoken mailbox prompts You can use gt to move between the visual voice mail screens To access your Voicemails or your Group Voicemails 1 Press Voice or Message button 2 You ll be able to access the following menus gt Listen You will be presented with the following message categories for your messages New X Old X Saved X 1 Use the feature key to select the category for example New The first message in the selected category will play and the available controls will be Previous Plays previous message Next Plays next message lt lt rewinds current message by 5 sec gt gt fast forwards current message by 5 sec Pause pauses the current message resumes playing Delete Delete the current message Save Change the current message s category to saved Copy Copy the message to another mailbox or mailboxes If selecting more than one mailbox the entries must be separated with a To add a covering message to the copied voicemail 1 Press Copy and add the recipients The feature keys change to the copy options 2 Press Pre Rec 3 Record your message 4 Press Stop 5 Press Listen to check your
6. elected or set number Back Go back to the previous menu Intercom This feature allows you to page another user s phone 1 Press lAuto Intercom 2 Enter the user s extension followed by or press Done 3 The other user will hear a tone indicating they are being intercom However if the user is currently on a call the phone will ring to user and a regular call Page Page all phones in the system 1 Press Page or 9 2 Make your announcement 3 Press Drop or hang up handset Call Pickup This feature allows a user to answer calls ringing at another phone To answer a ringing phone press the Call Pkup button and enter the extension of the phone that is ringing That call will now be on the user s phone that picked up Do Not Disturb Send all calls directly to voicemail 1 To activate press DND When this feature is activated you will see next to the feature You will hear a half ring as a reminder when a call comes in and DND is activated When you pick up the handset while DND is activated you will hear a stuttered dial tone as another reminder however you will still be able to make calls 2 To deactivate press DND again Peer re reer rere eee re reer rere rr rere rr errr reer eter errr eerie rece errr reer re eer re rere eer ree re reer rere rere rere rere reer eerste errr e arrestee ere rer eee re errr rere rere rere rere reer rere errr re rere eee tear e Pore eee eee eer Voicem
7. nother extension 1 Press the park slot that you were notified to retrieve i e CPark1 Use the dial pad and soft keys to make changes to the contact information Press the Save soft key or the OK button to save your changes euseseveveveveveveseveveosssosersrsr p 0o o e CTI Consolidated Technologies Inc Pee CTI INSIGHT Forwarding Calls Forward Unconditionally External forwarded numbers 1 Press the Features soft key 2 Use w Ato scroll the menu to Fwd Uncon To switch off forward unconditional press the Off soft key To change the forwarding settings press the Edit soft key Use w 4 to scroll through the editing options gt Use to switch the forwarding on or off gt Use P to select which calls should be forwarded The options are External Only External and Group Non Group Calls and All Calls Select Edit to change the number to which calls are forwarded Follow Me Redirect to another extension 1 Press Features Use w Ato highlight Forward Press Select 2 Use w Ato highlight Follow me To Press Select 3 Dial the number of another user When the number matches the user the name appears Alternatively use the Dir soft key to select a user from the directory Save Save the selected number as the follow me to destination All calls to your extension number will be redirected to that destination Clear Clear the currently s
8. ow flashing green lamp puts the existing call on hold and answers the alerting call To answer the call on speakerphone press the SPEAKER button To answer the call using a headset press the HEAD SET button Making a call 1 For local calls dial 9 and the number you want to call For long distance calls dial 9 1 and the number 2 When answered either lift the handset or continue on speakerphone Calling a person from the call log 1 Press the CALL LOG button 2 Scroll left or right to view a separate list of all missed answered or outgoing calls 3 Scroll up or down to select the person or number you want to call 4 Press the OK button or the Call soft key Calling a person from the contacts list 1 Press the CONTACTS button 2 Scroll up or down to select the person or number you want to call 3 Press the OK button or the call soft key rere rere eee ere er eee ee eee rere ere rere errr errr errr eee eee eer eee reece reer eer rere eee eee eee PUA P ener e eee ar aren ar anaes reese sree ere e ee see eR TRU RT EOR ESOT ORONO HORS HORS HERSHEREHEREHEREHSHSHEHE HEHE HEHEHE NETO TOTO T OTE T OTH T OTH T OTE T ORE E ONTO E ESTE ESTE ESTE ESTE ESTE ESTEE STEER TEER TET E TEER TREO TOTO TO TATA O THEO THEO THEO SHEE ERE REFERER Conference Calls Making a conference call 1 While active on a call press the CONFERENCE button The call is put on hold 2 Call the person you want to add to
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