IP Office - Adept Communications Ltd
Contents
1. 1 2 3 4 Press PROGRAM and then RINGER Enter the phone s passcode see The Phone Passcode on page 26 Press VOLUME The display shows a slider Adjust this using the keys on its left softer or right louder Press DONE and then press PROGRAM twice to finish Changing the Ringer Sound The ringer sound contains three tones You can adjust the mix of these to achieve your own distinctive ring While doing this the phone rings To change the ringer sound qe 2 3 4 5 Press PROGRAM and then RINGER Enter the phone s passcode see The Phone Passcode on page 26 Press ESOUND The display shows a slider Adjust this using the keys on its left and right To select another part of the sound to adjust press TONE This changes the slider to a different tone Press DONE and then press PROGRAM twice to finish Switching the Ringer On Off You can switch the ringer on or off for internal and or external calls This does not affect the information displayed For internal calls you can also select AUTO ANSWER to connect internal calls after giving just a single ring To switch the internal or external ring on off 1 2 3 Press PROGRAM and then RINGER Enter the phone s passcode see The Phone Passcode on page 26 Press EOSCROLL and then press EXTERNAL or INTERNAL The display shows the current setting To change the ringer mode press CHANGE to select ON OFF or2. 17 Forced ACCOUNT onnaa 8 FORWARD 17 G GROUP stappe hua 26 CL eei 5 Ringing Dmeout 25 GIOUPS ieee ev cito 26 H Handefree A 10 ale RR 14 15 Common hold 00eee 15 Hot desking cooccccccconocccnccccccccnnnn 26 I TS sities cee 6 Intercom Soft DSS oo 23 INTERNA 24 Make call anino eneee 5 Ring on off eee 24 K Key label iii ii 19 L LM id 4 Language Butch i weenie woes 28 Englishes ieten 28 French aee EN 28 weie 28 Language oe ginge tii 28 Leave Message ie 9 Voice mal 29 Letter keyS ooooooocccccconoccoccccccconccannns 6 LOG O Fonoteca 20 ele e HE 20 Eog Op etugen eEee liz 26 M Make call AA est eist Sne 5 Soft DS inicias 21 MESSAGE 29 Answer neeese 12 EA A 9 Microphone On 10 MODE 00d ts 23 MUTE oca 10 N E VEH 27 NEXT RE 12 NO CALLS Absence messages 17 Normal call Soft DSS 23 Not logged on 26 P PAGE A 12 Make vicioioniaa cdi data 5 PARK iocoocinnicaririsinciasicnas 11 14 15 CONTOreNCO iiien 11 RE EE 27 Passcode Bloe e ign 27 Personal speed dials 7 Persuasive ringing 25 Phone Lamp 4 Phone passcode iaee 27 PICKUP oiire eos 13 Pickup group 13 R RECALL epi dee 11 Record Temporary greeting 29 REDIAL vanier iii iniiae 6 Release software 10 Remote forward 17 RING IF FREE 15 Ring inward transfer 00 14 Ringback isiin iain 9 RINGER sievieti so mortua
3. Press PROGRAM to finish O Om WwW DY Changing the Soft DSS Extensions The Soft DSS features only work correctly with extension numbers Do not set lines or groups as Soft DSS keys To set a Soft DSS key extension 1 Press PROGRAM and SCROLL Press SOFT DSS 2 Enter the phone s passcode see The Phone Passcode on page 26 3 Press OEXTNS to display the first number set e To cancel the number press CANCEL e To display the next number press NEXT e To enter a new number press NEXT until the top right display goes blank then enter the number 4 Press PROGRAM to finish Changing the Soft DSS Usage When using Soft DSS Keys to make a call the usage setting of the two phones determines the type of call that occurs The phone s usage setting affects all of its Soft DSS keys The system treats extensions with no Soft DSS Keys as set to NORMAL CALL Usage Setting lt B calls A A calls B gt Usage Setting To set the Soft DSS key usage 1 Press PROGRAM and SCROLL Press SOFT DSS Enter the phone s passcode see The Phone Passcode on page 26 Press USAGE The display shows the current setting To change the current usage press CHANGE Press PROGRAM to finish O A ON IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Ringer Controls Page 23 Ringer Controls Changing the Ringer Volume While altering the volume the phone rings To change the ringer volume
4. AUTO ANSWER internal only Press EODONE and then press PROGRAM twice to finish 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 24 Contents Setting a Ringer Step If a call rings unanswered the phone can increase the volume on each ring until it reaches its maximum You can select several sizes of increase step To set the ringer volume step size Y 2 3 Press PROGRAM and then RINGER Enter the phone s passcode see The Phone Passcode on page 26 Press ESCROLL and then press STEPS The display shows the current setting LARGE STEP SMALL STEP or NO STEP no increase To select another step size press CHANGE Press ODONE and then press PROGRAM twice to finish Setting the Ringer Timeout The ringer timeout control several actions at your phone though chiefly how long a callback rings before cancelling To set the ringer timeout 1 2 3 Press PROGRAM and then RINGER Enter the phone s passcode see The Phone Passcode on page 26 Press TIMEOUT The display shows the current setting Note that 0 indicates that it is using the systems setting which in default is 15 seconds Press CANCEL and enter the new timeout in seconds Press DONE and then press PROGRAM twice to finish IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Other Features Page 25 Other Features Group Your phone can be included in a group of phones Whe
5. call 2 Retrieve the call by pressing HOLD again or make another call enquiry call and then press HOLD to switch between the current and held call IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Transfer Park amp Hold Calls Page 15 Parking Calls Park and Ride You can retrieve parked calls at any other extension on the system Your phone displays calls you parked by a flashing symbol next to the line number You can park several calls simultaneously To park an external call 1 During the call press EPARK The parked call is displayed as your extension number followed by a zero e g 02200 If you now parked another call it would display as your extension number followed by a one e g 02201 and so on To unpark calls parked at your extension 1 Press the display key next to the flashing symbol To unpark a call at another extension 1 Note the number displayed and at another extension dial 38 N when N is the number displayed for the parked call on your phone e g 38 2200 Dialling Ahead On incoming calls you can display the status of another extension without interrupting your call To dial ahead during a call 1 Dial the number that you want to check 2 The extension s status appears on the right hand display FREE BUSY or NU Number Unobtainable 3 Press OCANCEL If the extension displayed is free 1 For an unannounced transfer press ANSWER RELEASE 2 To mak
6. Mensas iaat 4 AUTO ANSWER ocociccccocccccncccno 24 Olea 24 SOUNG EE 24 STEP SIZO iii 25 TIMEOUT vaisiai 25 VOLUME osasse 24 S Srl sieve E Meese 3 SHOW FREE neii aiaeag 15 SOFT DSS A 22 Display E 21 Display mode 23 EXtensiOns noiosi 23 Make call 21 e EE 23 Software release oe eeeeees 10 SOUND iccconotismipni pica 24 Speaker 27 SPEAKER enaner tetas 10 SPEED DIAL sintiati eritti 7 Splash calls ceeeeeeeeeeeeee 24 EE 25 System speed dials 0000sanaae 7 T Temporary greeting eee 29 This Terminal is Barred 27 TIMEOUT An 25 TMP M 29 Be 4 24 Transfer calle 14 U Unpark call 15 USAGE EE 23 V VOIrSION ici a 10 Voice call Soft DSS 23 VOLUME EE 10 live DIE 24 Ringer Step deet eee 25 Voluntary account codes 8 40DHB0002UKAG Issue 2a 13 11 2001 Index Page 31 This page has been deliberately left blank 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to
7. feature is known as Voicemail Ringback e To turn Voicemail Ringback on dial 48 to turn it off dial 49 To check your mailbox 1 Press VOICE and then LISTEN You may need to enter your mailbox passcode before the number of waiting messages is displayed 2 Once in your mailbox the voicemail tells you how many messages you have 3 To control your messages press 8 and listen to the options available Using Any Phone You can dial voicemail and check your mail when away from your desk or even out of the office The phone you use must have MF tone dialling with and keys To access voicemail 1 If internal dial the relevant short code refer to your System Administrator 2 If external dial the direct number refer to your System Administrator 3 Enter your mailbox ID and then your mailbox password if requested 4 Once in your mailbox voicemail tells you how many messages you have 5 To control your messages press 8 and listen to the options available Changing Your Greeting You can change your mailbox greeting To change your mailbox greeting 1 Press OVOICE and then EGREETING 2 Press ERECORD and record your new greeting Press EeSTOP when finished 3 Press LISTEN to hear your new greeting If you wish to change the greeting repeat the procedure in step 2 If you wish to keep the recording press ESUBMIT 4 Wait until you hear two beeps and then press ANSWER RELEASE Leaving Voice Mail Mess
8. it expects you to dial its four digit passcode The default passcode is 0000 Wrong passcode entry can result in the phone becoming barred Barred phones cannot access features requiring passcode entry They can still make internal and emergency calls To enter the phone s passcode 1 Dial the 4 digit passcode If you make a mistake press SCANCEL and restart entry 2 If you enter the wrong number the phone displays REENTER Enter the passcode again or press PROGRAM to end programming 3 If you enter the wrong passcode 5 times the phone displays THIS TERMINAL IS BARRED To unbar your phone use the change passcode process below to set a new passcode To change the phone s passcode 1 Press PROGRAM and then SCROLL twice Press PASS 2 Enter the current passcode 3 The display shows ENTER NEW CODE Enter the new passcode all passcodes must be four digits e To restart after a mistake press CANCEL Displaying Phone Details You can view the details of the phone s type number and directory name on the display To display the phone s details 1 Press PROGRAM and then press SPEAKER 2 The display shows the phone s type number and on the bottom line the phone s directory name 3 Press PROGRAM to return to normal use IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Phone Settings Page 27 Language Controls Do Not Disturb The system allows you to select which language to use f
9. series phones They hear the call without doing anything though you cannot hear them Some can also turn the page into a normal call see Answering a Page Call on page 12 If the phone paged is diverting calls the page also diverts except group pages To page an extension or group 1 Press EPAGE Your phone displays PAGING 2 Dial the number or press a DSS key see DSS Keys on page 18 e f busy or unavailable the display shows options to wait or leave a message see Options If Busy or Unanswered on page 9 3 Speak and then press ANSWER RELEASE 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 6 Contents Making External Calls The system may apply call barring to some or all external numbers You can also lock your phone or bar it by wrong passcode entry see The Phone Passcode on page 26 To dial an external call 1 Dial the external number There is no need to dial a prefix for an external call unless your System Administrator has specified otherwise e Ifthe phone displays ACCOUNT then you need to enter an account code before dialling the external number see section Account Codes on page 8 2 If NO ACCOUNT CODE appears see Account Codes on page 8 3 When answered use the handset or work handsfree Redialling External Numbers You can redial any of the last 10 external numbers dialled To redial the last external number used 1 Press REDIAL until the number r
10. AVAYA IP Office 2030 amp 2050 Phone Page 2 Contents Contents The 2030 2050 Phone rl a o aio 3 MAKING AAA A E 5 ee BETEN 7 Account EE 8 BUSY Of Unanswered a er a asi A 9 EE 10 Answering KS EE 12 Transfer Park amp Hold Calla td 14 Brie A Scar Ries Ser Seeing ae 16 DSS IRC VS ek a eh des GL Nk la Se A eelere 18 Manager Secretary Working 20 Manager Secretary Setup EE 21 Ringer Controls EE 23 e ee 25 o us e EEEa E EE EAEE 26 NW OIC inar UE 28 System Feat reS E 29 NNO EE EE 30 IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 The 2030 amp 2050 Phone Page 3 The 2030 amp 2050 Phone Introduction to the 2030 and 2050 Phones The diagram below shows a 2050 phone e 2050 Phone with handsfree operation DSS keys and BLF status lamps see DSS Keys on page 18 for more information e 2030 Similar to 2050 but without BLF status lamps This guide is for 2030 and 2050 telephones when used on an IP Office telephone system The guide covers most of the features supported by the 2030 and 2050 phones However your phone may not be enabled to use all of the features available If you are unsure which features you can use contact your System Administrator Using the SCROLL Key Sometimes there are more options available than the phone can display When this happens a 6 symbol appears next to the SCROLL key Press SCROLL to display the other options Similarly the phone display
11. NSWER RELEASE and then pickup the handset or continue the call handsfree Answering a Message Other extensions can leave their number on your phone Your phone can store several messages It shows CALL FOR MESSAGE the caller s number and the lamp comes on The exceptions are e If Message From Voice Mail appears this indicates voice mail see Voicemail on page 28 To answer or cancel a message 1 To view any other message press ENEXT if shown 2 To call the extension press CALL 3 To clear the message press CANCEL 4 At the last message press AGAIN to repeat the list IP Office 2030 8 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Answering Calls Page 13 Answering Other Extensions Call Pickup Your extension can store a pickup group number If an extension in your pickup group rings then the ePICKUP option appears You can also pickup calls using DSS see Using DSS Keys on page 18 or Soft DSS keys see Using Soft DSS Keys on page 20 To pick up any ringing phone 1 This option is available via a short code contact your System Administrator To pick up calls in your pickup group 1 Press EPICKUP to show the longest ringing call 2 To pick up the call shown press SPEAKER 3 To cancel the pickup display press ANSWER RELEASE To set the phone s pickup group 1 Press PROGRAM and then SCROLL Press PICKUP Enter the phone s passcode see The Phone Passcode on page 26 The dis
12. SS Keys Once setup you can use the DSS key for the following actions You can also use DSS keys to dial personal speed dial numbers see Storing Personal Speed Dials on page 7 To make internal calls Press the DSS key storing the extension or group number To pickup calls Press the DSS key storing the ringing number this will be giving a fast red flashing for an extension or fast green flash for a group the call details are shown Either press SPEAKER and then ANSWER RELEASE to answer the call or just ANSWER RELEASE to cancel the pickup attempt To make a page call Press EOPAGE and then the DSS key storing the extension or group number See Making a Page Call on page 5 for more information IP Office 2030 8 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 DSS Keys Page 19 BLF Status Lamps The DSS keys on the 2050 incorporate dual colour BLF lamps These show the status of the number stored under the DSS key Red BLF Lamp Signals Calls to from other extensions e Fast Flash Extension ringing e Solid Extension or line busy Green BLF Lamp Signals e Fast Flash Calls to a group DSS Key Label Next to the DSS keys is a label You can remove the label cover to write on the card below You can also remove the label cover under the handset using the same method it has a single pin hole on the bottom edge To remove the label cover 1 Insert a fine but not sharp point e g end of a paper clip into one p
13. SS extension name is solid when busy flashes when ringing and not shown if free To make a call using a Soft DSS key 1 Press the display key next to the extension name The Soft DSS usage setting of your phone and the phone called determine what type of call occurs see Changing the Soft DSS Usage on page 22 2 If the extension is busy the phone displays the same options as for normal calls see Busy or Unanswered on page 9 IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Manager Secretary Setup Page 21 Manager Secretary Setup Planning Soft DSS Keys When setting up Soft DSS keys you must decide e How many Soft DSS keys do you want Half line mode supports up to 4 keys Full line mode supports up to 2 keys but shows more information e What Soft DSS key features do you want to have You can use half line mode to make calls only You can use full line mode to make calls send alerts etc e What type of calls do you want to make receive When using Soft DSS keys to make a call the usage setting of your phone and the phone called determines the type of call The possibilities are e Standard Call The same as a normally dialled call e Page Call The extension called hears a single tone and can then hear you you cannot hear them e Direct Call The extension called hears a single tone and then you can hear each other There are 4 usage settings Normal Auto Answer Voice and I
14. ages To leave voice messages 1 Press EOVOICE and then EMESSAGE 2 The display shows DIAL EXTENSION Enter the extension for whom you want to leave a message 3 Press OMESSAGE 4 After listening to the user s greeting leave a message and end the call IP Office 2030 8 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 System Features Page 29 System Features Default Speed Dial and Feature Codes Your System Administrator can set up Speed Dial codes for frequently used numbers These can be full numbers area codes or prefixes which give access to other telephone service providers Add your speed dial codes to the table below Forward Unconditionally On ES Forward Unconditionally Off Forward on Busy On Do Not Disturb On 10 N Do Not Disturb Exception Add Voicemail On 28 iar cating at Lipka O o a caia Up roua O ERREECHEN 49 f Voicemail Rina ooo ee a Se A ae O A A A A O A a A a A Hee A WERE NS 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 30 Contents Index Abbreviated dialling 7 ABSEN Tica 17 ACCOUNT ve cccccccecciceccesecceeceecdvesetis 8 Account codes Force 8 Voluntam 8 AC D EE 20 Answer CALL WAITING 008 13 CGallback sees 12 Messages neee 12 Normal calls 12 Paca ch secscteceanorees 12 Auto answer ee 24 Auto Answer Soft DSS 23 B Barred phone coc
15. cccccncoconcccccnnnannns 27 BLE Lampe coccococcccnoncncnonnoncninnnnnnn 19 Broadcast aeeeeeeeenee See Page Busy not available 20 Busy transfer coooocccoccccccocccccccncnnnns 14 BUSY wrap up 20 Cc CALL Aitoren 12 Fonward 17 FON ME 14 Make internal aoaananneaaaannnnn 5 Pakistan it 15 PICKUP needa 13 Transfere annain 14 Unpark doococcccccccccccncononccnnnncnnnnns 15 Using Soft DSS 21 MOMO iio 10 CALL FOR MESSAGE 12 CALL WAITING ANSWER cai 13 CALLBACK EE 9 Answer AEA A E E T 12 Ring Dmeout cee 25 CALLFREE nerra ss 15 CAMP ON Answer 13 CANCEL CGallback ee 12 Message eee ceeeecseceeeeeeeeeees 12 Change Passcode coccccoconoccccnncnonicocnnnonos 27 CONFER eniinn 11 Conference 11 D Dial ahead 2 0 0 cee eecceceeeeeeeeeeees 15 DIALED caian 6 Directory ceee See INDeX Display Language teens 28 Name cooocccnccnononoconnnnnononinnnnnnanos 27 Number 27 Soft DS Seane eaat pesia 21 Soft DSS mode 23 Software release 10 DIVERT Divert all on off 00 00000000000 16 No answer Ume 25 Remote set 17 Set numbers occcccccccoccccnncncnnns 16 BEE 18 BLF Lamps scce 19 IP Office 2030 amp 2050 Phone SetuP EE 18 Enquiry call 14 ENTER ACCOUNT 8 Enter Passcode ocoocococccccccccccccnnns 27 Exclusive hold 14 Extension number 27 EXTERNAL wccssc iesriesicnsasseanbecpeeces 24 Ring on off en 24 EXTINS iii its 23 F Follow me
16. changes during calls and according to your own customisation A symbol next to a display key indicates an option you can use by pressing that key Thus this guide cannot always detail when you would have to press the SCROLL key to access a function 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 4 Contents On Hook Dialling Speaker amp Answer Release On all display telephones you can both dial and hear the call progress without using the handset known as on hook dialling When answered you can continue the call without using the handset i e handsfree You can switch between handsfree and handset working during a Call Pressing the ANSWER RELEASE key has the same effect as lifting or replacing the handset Tones amp Ringing The phone uses various tones and rings to indicate events A sample of these appears below You can alter the ringer volume sound switch it on off etc For more information see section Ringer Controls on page 23 Incoming Calls e Repeated Single Ring Internal call e Repeated Double Ring External call e Single Tone Page call see Answering a Page Call on page 12 Making Calls e Dial Tone Dial number e Broken Dial Tone Phone on divert or no calls see Diverting Calls on page 16 e Repeated Tone Busy number see Options If Busy or Unanswered on page 9 e Continuous Tone Number called unobtainable The Phone Lamp The phone uses its lam
17. e an enquiry press HOLD This holds your current caller and rings the dial ahead extension 3 If unanswered press HOLD to retrieve your first call 4 If answered either press ANSWER RELEASE to transfer your call or press HOLD again to switch between calls You can set your phone to always automatically hold your current call and ring the dial ahead number if it is free rather than display FREE To select show free or ring if free 1 Press PROGRAM and then SCROLL Press ECALLFREE 2 Enter the phone s passcode see The Phone Passcode on page 26 3 To change the current setting press SCHANGE 4 Press ODONE and then press PROGRAM to finish 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 16 Contents Diverting Calls Setting the Divert Number Note that whilst the phone appears to allow the storing of separate divert numbers for different situations only two divert numbers are stored A number can be set for diverting All and a separate number can be set for diverting On Busy and No Ans To set a divert number 1 Press PROGRAM and then DIVERT Enter your phone s passcode see The Phone Passcode on page 26 Select the type required as described above The display shows the current diversion number if set Press EOCANCEL and then dial the new number Press ODONE and select another divert if required Press PROGRAM to finish NO oO BW bh You can also use the syst
18. e last digit entered 2 When you have entered the full code press EDONE 3 If the system does not recognise the code it displays REENTER ACCOUNT Repeat the entry or end the call 4 If the code is recognised your call can continue Adding Voluntary Account Codes You can enter an account code during any external call The system will record the call on its call log including the account code The system checks the code against its list of valid codes ask your System Administrator for a copy To enter a voluntary account code 1 During the call press ACCOUNT 2 Enter an account code If you make a mistake press EODELETE to delete the last digit entered 3 When you have entered the full code press EODONE 4 If the system does not recognise the code the phone displays RE ENTER ACCOUNT IP Office 2030 8 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Busy or Unanswered Page 9 Busy or Unanswered Options If Busy or Unanswered If your phone displays NUMBER BUSY when you call another extension pressing SCROLL reveals a number of options you can use Note that the busy extension may have settings to forward your call to another extension or to voice mail The default time before this happens is 15 seconds e CALLBACK Arranges a callback that rings your phone when the extension called becomes free or is next used e VMAIL If the system has voice mail installed connects you to the extensions mailbox to leave a m
19. em call forwarding short codes to set the divert number and the type of divert action in use To switch forward all calls on dial 01 to switch it off dial 02 To switch forward on busy on dial 03 to switch it off dial 04 To switch forward on no answer on dial 05 to switch it off dial 06 Note that forward on no answer does not work if you also have voicemail To set the number to which your calls are fowarded dial 07 201 forwarding to 201 in this example Switching Divert All On Off Pressing DIVERT switches Divert All on or off When on all your calls go to the Divert All number That extension can call you and transfer calls back Switching DIVERT on cancel group or no calls To switch divert all on off 1 Press DIVERT When on a 6 appears above the key You also hear broken dial tone if you lift the handset or press ANSWER RELEASE but you can still make calls Switching No Calls On Off Pressing NO CALLS switches it on or off When on and you lift the handset or press ANSWER RELEASE you will hear a broken dial but you can still make calls Any caller will hear a ringing tone and then be connected to your voicemail IP Office 2030 8 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Diverting Calls Page 17 Displaying an Absence Message You can select an absence message to display on your phone The absence message then also displays on suitable display phones that call you even if they are
20. ems To start or add to a conference 1 Press HOLD to hold your current call or conference 2 Call the new person that you want in the conference 3 If answered ask if they wish to join a conference if yes press CONFER if no press HOLD 4 If unanswered press HOLD to retrieve to the first call To exit the conference 1 Press ANSWER RELEASE or replace the handset To park all the conference parties 1 Press EOPARK see Parking Calls Park and Ride on page 15 This option is not available to the extension that created the conference 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 12 Contents Answering Calls Answering Normal Calls When calls arrive the display shows information about the call before you answer It gives a repeated double flash for external calls or a repeated single flash for internal calls The ringer also shows the call type by a repeated single or double ring if on see Changing the Ringer Sound on page 23 To answer the call 1 Lift the handset or press ANSWER RELEASE Answering a Page Call When someone pages your phone see Making a Page Call on page 5 or a group to which it belongs your phone does not have to be in group the system connects the page after giving a tone You can hear the page but they cannot hear you The display shows PAGING and the pager s number If you answer a page it turns into a normal call To answer a page 1 Press A
21. equired appears and then press eCALL e To remove a number from the redial memory press DELETE Making Calls from the INDeX Directory Your phone can display an index of telephone extension names from which you can select and make calls To make a call using the INDex 1 Press INDexX for an internal call or SPEED DIAL and then 6INDeX for an external number 2 Press the key matching the 1 letter of the name you want For example to display names beginning with L press the JKL key 3 times e To move through the names beginning with L press the keys on the right and left of the current name e To skip forward 10 names press eSKIP e To select another letter press a letter key 3 To dial the name number shown press CALL otherwise to exit the INDeX press ANSWER RELEASE IP Office 2030 8 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Speed Dials Page 7 Speed Dials Using Speed Dials The system can store external numbers as speed dials System speed dials Ask your System Administrator for a list Note that call barring may still apply Personal speed dials Your phone can also store up to 10 speed dials for your own use see below Short Code Speed Dials Additional speed dials may be available as short codes ask your System Administrator for a list To dial a speed dial 1 2 Press SPEED DIAL e To select a personal speed dial Press OWN and dial the personal speed dial store numb
22. er 0 to 9 or press the matching DSS key the DSS keys match personal speed dials 1 to 8 1 at the top e To select a system speed dial by number Press SYSTEM and dial the store number 100 to 999 e If ENTER ACCOUNT appears see Account Codes on page 8 Continue as for a normal call Storing Personal Speed Dials To store a personal speed dial li 2 3 Press PROGRAM and then SPEED DIAL Enter the phone s passcode see The Phone Passcode on page 26 The display shows 0 9 OR DSS KEY Press the number 0 to 9 or DSS key under which you want to store the speed dial e DSS key 1 matches personal speed dial number 1 DSS key 2 matches personal speed dial number 2 etc The display shows the current stored number if set Press DELETE and dial the number When finished press EDONE Select another store or press PROGRAM to finish 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 8 Contents Account Codes If ENTER ACCOUNT or NO ACCOUNT Appears If ENTER ACCOUNT or NO ACCOUNT appears when making a call then you must enter an account code to continue The system checks this against its list of codes before allowing the call You must also do this before making a call if your phone displays eACCOUNT To enter an account code at any time during a call see page 8 To enter a forced account code 1 Dial the account code If you make a mistake press DELETE to delete th
23. essage e MESSAGE Lights the lamp of the extension called It also stores your number as a message to reply e CAMP_ON Though displayed this option is not currently supported Arrange a Callback If the extension you call is busy or just rings you can set a callback When that extension becomes free or is next used your phone rings If you answer the other extension rings After setting a callback you can make other calls it will not take place while you are busy You can only arrange one callback at any time The Ringer Timeout sets how long a callback rings your extension before it cancels see Setting the Ringer Timeout on page 24 To arrange a Callback 1 When NUMBER BUSY appears press SCROLL and then eCALLBACK the option does not appear if you already have a callback set 2 The system ends your call attempt and your phone shows eCALLBACK To cancel the Callback 1 Press CALLBACK You can do this even whilst the callback is taking place and your phone is ringing Leave a Message You can leave your extension number as a message for someone to call you If their extension has a message lamp it lights To leave a message 1 When NUMBER BUSY appears press SCROLL and then press MESSAGE 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 10 Contents Actions During a Call Changing the Call Volume You can change the caller volume during a call The phone has separate volume
24. giving busy tone If the call waits unanswered for too long it may recall to your extension To transfer a call using hold 1 Press HOLD to hold your current call 2 Dial the extension to which you want to transfer the call e Announced transfer Wait to be answered If okay to transfer press ANSWER RELEASE If not okay to transfer or unanswered press HOLD e Unannounced transfer Press ANSWER RELEASE immediately even if you hear ringing or busy tone To transfer a call using dial ahead 1 Dial the number of the other extension 2 If the display shows FREE press ANSWER RELEASE to transfer otherwise press CANCEL To transfer an external call using park 1 Press EPARK to park the current call The parked call is displayed as your extension number followed by a zero e g 02200 If you now parked another call it would display as your extension number followed by a one e g 02201 and so on 2 Note the number displayed and at another extension dial 38 N when N is the number displayed for the parked call on your phone e g 38 2200 You can put a call on hold during which the caller will hear music on hold is installed on your system Note that a held call will re ring at your extension after a short period either the systems 15 second default or your phone s ringer timeout setting see Setting the Ringer Timeout on page 24 To hold a call 1 Press HOLD Do not press ANSWER RELEASE as that will end the
25. in hole Squeeze the label to the right 2 Repeat with the other pin hole 3 Lift the label cover clear and remove the card insert To replace the label cover 1 Replace the card insert 2 Slide the tabs on the right hand edge of the label cover into their slots 3 Bow the label cover to slip the tabs on the left hand edge of the label cover into their slots 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 20 Contents Manager Secretary Working Using Soft DSS Keys The system supports a range of functions for users who work together i e regularly call and transfer calls between each other This is called Manager Secretary working Soft DSS displays the name of another extension The adjacent display key allows you to make calls to that extension plus other features The display key s symbol acts as a busy lamp to show the extension s status Soft DSS has two modes In half line mode you can set 4 Soft DSS keys In full line mode you can only set 2 keys but these can display more details and functions Soft DSS Key Display Making Calls In full line mode the display also shows when an extension is on DIVERT or NO CALLS Note however that this display is only updated when you call the extension d n R We Set to No Calls no divert all set d en RB de 204 b Set to No Calls diverting to 204 Alan R 251204 Set to Divert All diverting to 204 The symbol next to the Soft D
26. levels for both the speaker and the handset To change the call volume 1 During a call press SVOLUME To change volume without making a call just lift the handset or press ANSWER RELEASE first 2 A slider appears Adjusts this using the keys on its left softer and right louder 3 When finished press DONE Switching to Handsfree Muting Calls You can switch between handsfree speaker and handset operation without interrupting the call To switch from the handset to speaker 1 Press SPEAKER You can now replace the handset without ending the call Using mute you can stop the caller from hearing you though you can still hear them To switch mute on off 1 Press MUTE The symbol disappears from the display whilst a call is muted Software Release Occasionally you may need to talk to someone for support about your phone or phone system It may be useful to tell that person what software your phone system uses To display the software release 1 During a call press PROGRAM the phone displays the software installed on your system To do this without making a call just press ANSWER RELEASE first 2 Press SCROLL to return to the normal display IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Actions During a Call Page 11 Create a Conference Call During a call you can add callers to create a conference of up to 64 calls in total This option is not supported on all syst
27. mber e to cancel either feature from your own extension 14 H to cancel either feature from your own extension Remote Forwarding Forward allows you to remotely set your phone to divert To set a forward 1 Press PROGRAM and then EOFORWARD 2 The display shows FORWARD FROM Enter the phone from which to forward calls and press DONE 3 Enter that phone s passcode see The Phone Passcode on page 26 4 The display shows FORWARD TO and the phone s current Divert All number if set 5 To change the forward press CANCEL and enter the new number for diverting all calls 6 Press EODONE and then press PROGRAM to finish 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 18 Contents DSS Keys Setting Up a DSS Key The 2030 and 2050 phones have eight DSS keys along their right hand edge Each of these keys can store an extension number or group number for paging They then allow you to dial those numbers in a single key press You can also use DSS keys to dial your personal speed dial numbers see page 7 To set a DSS BLF key directory number 1 Press PROGRAM and then the DSS key to use Enter the phone s passcode see The Phone Passcode on page 26 The display shows the current stored number if set Press EOCANCEL and dial the number to store Select another DSS key and enter the required details Press DONE then PROGRAM to finish oak Ww bh Using D
28. n in group you receive calls made to the group number The group s type sets the order in which members ring The types are e Group All free members of the group ring at the same time e Hunt Calls go to the first free member of the group starting from the first member e Rotary Calls go to the next free member of the group in sequence from the previous member rung e idle New calls go to the member who has been free longest When in a group where each member rings in turn your phone rings for the time set by its ringer timeout see page 24 Going into group switches divert all or no calls off To join leave group 1 Pressing the GROUP key takes your phone in or out of group 2 When in group shown by a symbol above the GROUP key you can receive calls made to the group 3 Your System Administrator can stop use of the GROUP key Hot Desking In some situations a phone may be shared by more than one person with each person having a different extension number This is called hot desking To log on 1 If the phone is displaying NOT LOGGED ON press either eLOG ON and enter your number or elNDeX and select your name e lf the phone is displaying LOG OFF press that key first and then perform step 1 as above 2 Enter your passcode 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 26 Contents Phone Settings The Phone Passcode If the phone displays ENTER PASSCODE
29. ntercom See Changing the Soft DSS Usage on page 22 for how the different usage settings interact Setting Up Soft DSS Keys To clear the Soft DSS keys after setup cancel all the set extensions see Changing the Soft DSS Extensions To setup Soft DSS keys 1 Press PROGRAM SCROLL and then eSOFT DSS 2 Enter the phone s passcode see page 26 3 The phone shows NO SOFT DSS KEYS Press ECHANGE until the display mode required appears then press DONE 4 Enter the first extension number and then press NEXT If the right hand display is blank you can enter another If you have entered all the extensions press ODONE 5 Press USAGE Press ECHANGE until the setting required appears see Changing the Soft DSS Usage on page 22 for further information 6 Press EODONE and then press PROGRAM to finish 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 22 Contents Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have 4 in half line mode or 2 in full line mode Note that if you change mode from half line to full line you lose the last two extensions entered To set the Soft DSS key display mode 1 Press PROGRAM and SCROLL Press SOFT DSS Enter the phone s passcode see The Phone Passcode on page 26 Press EMODE The display shows the current mode To change mode press ECHANGE Press DONE The display goes to extension entry
30. or the phone s display To change the phone s display language 1 Press PROGRAM and then SCROLL twice 2 Press LANGUAGE 3 Press CHANGE to select the language required or your system s DEFAULT language 4 Then press DONE and then press PROGRAM to finish You may choose to receive no calls at all or only those from particular callers on your exceptions list Callers other than your exceptions either hear busy tone or are re directed to your voicemail To switch Do Not Disturb on with or without exceptions e dial 08 wait until you hear two beeps and then press ANSWER RELEASE To switch Do Not Disturb off e dial 09 wait until you hear two beeps and then press ANSWER RELEASE To add a number to the exception list e 10 N wait until you hear two beeps and then press ANSWER RELEASE To delete a number from the exception list e 411 N wait until you hear two beeps and then press ANSWER RELEASE 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 28 Contents Voicemail Listening to Voice Messages The system can include voicemail to record messages in your own voice mailbox This will be indicated by the presence of a VOICE option on the phone display e To switch voicemail on dial 18 to switch it off dial 19 e To retrieve your voicemail use the code 17 Note also that your voicemail may be set up to deliver your messages by calling you whenever you hang up this
31. p above the SPEAKER key to show calls and messages le ZN Fast Flashing Lamp Call Waiting see Answering a Call Waiting on page 13 Lamp On Message see Answering a Message on page 12 EX 1 1 Repeating Double Flash External call vw gd Repeating Single Flash Internal call IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001 Making Calls Page 5 Making Calls Notes on Making Calls When making calls the display shows details about call progress It also shows messages if you cannot make the call e Call barring The system can bar you from dialling particular numbers or types of number e g national international As the call barring settings vary for each site this guide cannot fully detail their effect Making Internal Calls During the call the display shows the call progress You can also make calls using the INDeX Directory feature see Making Calls from the INDeX Directory on page 6 or DSS keys see DSS Keys on page 18 and Using Soft DSS Keys on page 20 To dial an internal call 1 Dial the extension number A broken dial tone indicates that the extension is on diverted 2 If unanswered your phone provides options to wait or notify the extension see Busy or Unanswered on page 9 e f answered use the handset or work handsfree Making a Page Call You can page other 20 series phones 2030 2050 20AT 20CC and 20DT or groups containing 20
32. play shows the current pickup group if set Press CANCEL and enter a new pickup group number Press EODONE and then PROGRAM to finish O AON You can also use the system s short codes for call pick up These are 30 to answer a call ringing anywhere 31 to answer a call within your group 32 201 to answer the call for ringing a particular extension in this example 201 Answering a Call Waiting If your phone has call waiting in use then when someone else calls you during a call the display will flip between details of your current call and the waiting caller Your phone s lamp will also flash and you will hear a call waiting tone every six seconds To turn call waiting on use the code 15 to turn it off use 16 To answer a call waiting 1 Either end your current call and press ANSWER RELEASE or press PARK to hold your current call 2 The waiting call rings your phone 3 Press PARK to switch between the current call and held call Answering Missed Calls A digit on the display such as 09 indicates the number of unanswered calls that have rung your phone Pressing the display key next to the number allows you to see the caller s number and either EOCALL or EDELETE the entry 40DHB0002UKAG Issue 2a 13 11 2001 IP Office 2030 amp 2050 Phone Page 14 Contents Transfer Park amp Hold Calls Transferring Calls Holding Calls You can transfer a call to an extension that is ringing or
33. then diverted to another extension or voicemail To select an absence message 1 Press PROGRAM and then ABSENT 2 Enter the phone s passcode see The Phone Passcode on page 26 3 Press CHANGE to select a message or CLEAR to cancel an existing message For just personal text select CUSTOM Then press DONE 4 PERSONAL TEXT appears To have no personal text press SNONE To add some text press EDIT e To add personal text press the key with the letter or number you want to add and then press EROTATE to go through the letters and numbers associated with that key e Usethe and keys at either end of the text you input to move left or right When completed press EDONE 5 When complete press eSET To clear an absence message 1 Press PROGRAM and then EABSENT 2 Enter the phone s passcode see The Phone Passcode on page 26 3 Press EOCLEAR to cancel the existing message Follow Me You can reroute your calls to another extension Note that if you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number e to re route your calls to the extension you are temporarily using 42 N N being your own extension number e tore direct the calls back to your own extension from the temporary extension 13 N N being your own extension number e from your own extension re route calls to a temporary extension 14 N N being the temporary extension nu
34. this product including trademarks and registered to Lucent Technologies has been transferred or licensed to Avaya This document contains propriety information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to gsspublishing avaya com Copyright 2001 Avaya ECS Ltd All rights reserved Avaya Global SME Solutions Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Email contact avaya com Web http www avaya com IP Office 2030 amp 2050 Phone 40DHB0002UKAG Issue 2a 13 11 2001
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