i2050 Software Phone Installation Guide
Contents
1. DISCLAIMER OF WARRANTY THE SOFTWARE IS PROVIDED ON AN AS IS BASIS NORTEL DISCLAIMS ALL REPRESENTATIONS WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT NORTEL DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE NO LIABILITY FOR CONSEQUENTIAL DAMAGES NEITHER NORTEL NOR ANY OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT CONSEQUENTIAL INCIDENTAL OR EXEMPLARY DAMAGES OR LOST DATA OR LOST PROFITS ARISING FROM THE SOFTWARE OR THIS LICENSE AGREEMENT EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER ANY SUCH DAMAGE ARISES OUT OF CONTRACT INCLUDING FUNDAMENTAL BREACH TORT INCLUDING NEGLIGENCE OR OTHERWISE NORTEL S ENTIRE LIABILITY FOR ANY CLAIM OR LOSS DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER WHETHER ARISING IN CONTRACT ETC SHALL IN NO EVENT EXCEED THE PRICE PAID BY YOU UNDER THIS LICENSE AGREEMENT In some jurisdictions you may have additional rights in which case some of the above may not apply to you Governing Law This License Agreement is governed by the laws of Ontario and the federal laws of Canada applicable therein The United Nations convention on Contracts for the In2. NetEQ Global IP Sound Ey cati Sound Devices Jitter a frames Hardwere ID Highwater Mark frames Listener IP Early Packet Resyne i ms Sounds Late Packet Resyne f i ms Hot Keys L au Lamp Sounds Key Type Restore Defaults About Language Personal Call Recording USB Headset BCM Hep Cancel Amy You can use this screen to override the communications server defined values Note Changing the values on this screen should be considered a last resort if audio gt quality issues are encountered NN40050 300 Chapter 3 Installing the IP Softphone 2050 27 Table 5 Advanced Audio Attribute Description Use The IP Softphone 2050 uses the values assigned by the communications server Communication This is the normal mode of operation Server values Override In very rare cases where audio quality is adversely affected by network performance for a few Communication users these values can achieve a workable balance of quality Server Values Listener IP Note This screen is intended for expert users only x Listener IP Nortel a Use a specific address IV Use a specific port 5000 Sound Devices Hardware ID Restore Defaults Personal Call Recording USB Headset BCM Hep 0K Cancel f Apo IP Softphone 2050 Installation Guide 28 Chapter 3 Installing the IP Softphone 2050 This screen identifies the IP addresses
3. Return to Menu IP Softphone 2050 Installation Guide Business Communications Manager BCM50 2 0 Document Status Standard Document Version 01 01 Part Code NN40050 300 Date September 2006 NORTEL Copyright Nortel Networks Limited 2005 2006 All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo the Globemark are trademarks of Nortel Networks Pentium is a registered trademark of Intel Corporation Microsoft Windows Windows NT and MS DOS are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Nortel Networks Software License Agreement READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMPANYING USER DOCUMENTATION This Nortel Networks Software License Agreement License Agreement accompanies a software product and related documentation collectively Software that are owned or licensed by Nortel Networks Corporation
4. Headset Type Select the type of headset that you have connected to the USB Headset Adapter Due to differences in headset construction you may not get optimal audio performance when using a headset that does not appear on the list For optimal performance always use one of the headsets that appears on the Headset Type drop list Manual Override Select one of the available cadences to enable the Manual Override feature For a description of the available cadences refer to Table 3 on page 25 When Manual Override is enabled you can manually turn on the external lamp using the IP Softphone 2050 Smart Functions button on the USB Headset Adapter For more information about the IP Softphone 2050 Smart Functions button refer to the IP Softphone 2050 Help Select None to disable the Manual Override feature Headset Disconnect Select one of the available cadences if you want the external lamp to indicate when the headset is disconnected from the USB Headset Adapter For a description of the available cadences refer to Table 3 on page 25 Select None if you do not want the external lamp to indicate when the headset is disconnected Active Call Select one of the available cadences if you want the external lamp to indicate when there is an active call on the IP Softphone 2050 For a description of the available cadences refer to Table 3 on page 25 If the USB Headset Adapter is selected as the Ringing Speaker the external lam
5. LAN Local Area Network NIC Network Interface Card QoS Quality of Service TPS Terminal Proxy Server USB Universal Serial Bus WAN Wide Area Network IP Softphone 2050 Installation Guide 10 Chapter 1 Getting started with the IP Softphone 2050 Related publications The Telephony Device Installation Guide NN40020 309 provides additional information about configuring and using IP telephones After you have successfully installed the IP Softphone 2050 you can access the IP Softphone 2050 help system This help system describes how to use and configure the IP Softphone 2050 The IP Softphone 2050 User Guide NN40050 100 also describes further use of the IP Softphone 2050 NN40050 300 Chapter 1 Getting started with the IP Softphone 2050 11 How to get help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site http www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment
6. You must have administrator privileges to install the QoS Packet Scheduler gt Note Administrator privileges are required to install the Nortel IP Softphone 2050 QoS Service If you have administrator privileges the Nortel IP Softphone 2050 QoS Service is installed as part of the IP Softphone 2050 installation If you do not have administrator privileges then an administrator must install the Nortel IP Softphone 2050 QoS Service for you using a separate installation The administrator must install the Nortel IP Softphone 2050 QoS Service after both the Windows QoS Packet Scheduler and the IP Softphone 2050 are installed To install the QoS Packet Scheduler In the Windows Control Panel click Network and Dialup Connections Right click the Local Area Connection for the device to be used and click Properties Click Install On the Select Network Component Type screen click Service and then click Add a Aa OQ N On the Select Network Service screen click QoS Packet Scheduler and then click OK You may require the Windows 2000 CD ROM if the program can not find required files on your computer To install the Nortel IP Softphone 2050 QoS Service using the IP Softphone 2050 CD 1 Exit any programs that are running Disable any anti virus programs that are running Insert the IP Softphone 2050 CD into the CD ROM drive of your computer If the install wizard starts exit from the install wizard 4 Use Windows Explo
7. e open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you don t find the information you require on the Nortel Technical Support Web site and have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region http www nortel com callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to http www nortel com erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller IP Softphone 2050 Installation Guide 12 Chapter 1 Getting started with the IP Softphone 2050 NN40050 300 13 Chapter 2 Introduction The IP Softphone 2050 is a Voice over IP application that enables users to communicate over the LAN and WAN from their computers This product combines the classic telephony services of Nortel IP communications servers with computer resident directory capabilities The IP Softphon
8. Windows 2000 Windows ME Windows XP e Power Source USB power provided from computer e Enumeration Enumerates as USB Composite Device and USB Audio Device e Channels Mandatory control channel for enumeration Bi directional isochronous channel for audio Electret Microphone Bias 3 V e Maximum SPL Protection Limited in headset e In Use Lamp Connector Isolated contact closure polarity insensitive NN40050 300 Chapter 3 Installing the IP Softphone 2050 17 Installing the USB Audio Headset To install the USB Audio Headset 1 If you have a two piece headset cord connect the coiled lower cord to the headset cord with the Quick Disconnect connector Ensure the Quick Disconnect is securely fastened If you have a one piece headset cord go to the next step Connect the headset cord to the RJ9 jack or mini jack on the adaptor Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your PC or USB hub The first time the headset adapter is plugged in there is a delay while the Windows operating system configures the device and locates appropriate driver software During the installation you can be prompted to supply the original Windows CD ROM so that the Windows operating system can locate drivers After you have installed the USB headset adapter you must use the IP Softphone 2050 Configuration Utility to select USB Audio Device USB FAQ My computer doesn t have USB can I
9. and ports where the IP Softphone 2050 is listening for UNIStim traffic You can use this screen to override the port assignments when there is a conflicting application on the computer Table 6 Listener IP Attribute Description Use specific Using a specific address can be useful in cases where there is more than one Ethernet card and address an application conflict exists Port This value can require adjustment if another application on the computer is using the same port The two applications can co exist by moving the port or IP address to which the IP Softphone 2050 is listening About IP Softphone 2050 Settings By xj Toot Nortel Nortel IP Softphone 2050 2 00 0127 Copyright c Nortel 2004 Sound Devices Hardware ID N ORT E L Advanced Audio Listener IP Sounds ere GLOBAL IP SOUND Lamp Sounds Key Type Language Personal Call Recording USB Headset BCM This screen identifies the version of the IP Softphone 2050 Configuration Utility This always matches the version of the IP Softphone 2050 application Accessing the IP Softphone 2050 help After you have successfully installed the IP Softphone 2050 you can access the IP Softphone 2050 help system This help system provides detailed information about how to use and configure the IP Softphone 2050 NN40050 300 Chapter 3 Installing the IP Softphone 2050 29 To access the IP Softphone 2050 help from the Primary interface E
10. are et ace ae er ee eee aol eens 11 Chapter 2 INEPOCUCTION 3 oe vee cece iced eee ees ae ra siuacias 13 Chapter 3 Installing the IP Softphone 2050 00 e eee eee eee 15 Hardware and software requirements 0 c eee eee ees 15 Minimum PO rMegquirement caccavccncearvanbcavsa eoeeaaaeee eR Ree HREM 15 Supported Operating Systems saaan eee 15 VEE SUG WE css cn ee er knne e anne tee Mieke dhe ewes 16 Installing the USB Audio Headset 000 cee eee 17 USE FAG rd bok rrai a bam A A EEAS 17 Optional In Use indicator not provided with kit nsss nauan aaaea 17 Installing the IP Softphone 2050 6 acs cee cece sede eevee bere nd eee eee ees 18 Additional installation steps for Windows 2000 000 e eee eee 18 CeCe COMNOIMANION vcodner eae oed akuwsre heeee eased oeeeaeers beeeh agus 20 IP Softphone 2050 Configuration Utility siis vend gesedae deduvesiedaseieees 20 ONET bound sibs foe pean bis Cet aden ee 21 Sound DEVICES 225 i500ce6eit i ghuneae Shine ima esses ededsenneseans 22 USB Headset Adapier cccicsccaveeisv cde pedia a id eased ease a a 23 HAMIL lt occp cease eset nate seh eeGene ease ea EEEN 25 Advanced AUGO 2 cndeiaceensde ba daei dhe eee eee Gees irite dee eee lt 26 MT We cata rere ohm 2 comet a es tragic enh hak out eae 27 POUL cp piece rent enasee set enonenwen hens Ew ease Nene Hen OAAR ETI 28 Accessing the IP Softphone 2050 help 0 00 c cece eee tees 28 Reg
11. on behalf of itself and its subsidiaries collectively Nortel 1 Grant of License Subject to the terms of this License Agreement and the payment of the applicable license fees Nortel hereby grants to you and you accept a non exclusive non transferable right to a install one copy of the Software in a single location on a hard disk or other storage device and to execute such copy solely for your internal use and b store another copy of the Software in a single location on a hard disk or other storage device solely for backup purposes Nortel and its suppliers reserve any rights not expressly granted to you herein including without limitation any rights in trademarks included with the Software any rights in copies of the Software and any other intellectual property rights in the Software Ownership of Software and Copies You acknowledge and agree that a the Software is a proprietary product of Nortel and or its suppliers protected under United States copyright law patent law trademark law and or related international treaty provisions and b elements of the software including without limitation the structure algorithms and programming techniques are valuable trade secrets of Nortel and its suppliers Restrictions Neither concurrent use of the Software nor installation of the Software through a local area network is permitted without separate authorization from Nortel and the payment by you of any other licens
12. press access to common features e answer Enter e release F12 e hold F5 e softkeys interactive keys F1 F4 e alphabetic keys map to numbers as per IP 2004 dialpad mapping IP Softphone 2050 Installation Guide 32 Chapter 4 IP Softphone 2050 interfaces e arrow keys map to navigation keys e Alt V paste inserts data to the interface For example you can copy a phone number from Outlook and paste it into the IP Softphone 2050 interface System Tray Interface Many of the IP Softphone 2050 features are available from the System Tray Interface This interface enables you to operate the IP Softphone 2050 without interrupting your workflow For example you can answer an incoming call from the system tray without launching the Primary User Interface Figure 2 System Tray Interface Toggle between ss Headset Handset Headset and Handset q Handsfree q Handsfree Answercall gt Answer Enter also double click system tray icon Release Esc Release a call sash Hold Hold a call Make Call Make a call Features Menu a Features Macros Macros list 2 Open Pome gt Close Primary Interface R Exit Cancel Close menu Easy access to the Directory Inbox and Services is provided by fly out menus NN40050 300 Chapter 4 IP Softphone 2050 interfaces 33 Local Directory Interface The IP Softphone 2050 Directory Interface allows the user to maintain a personal d
13. 3 555 3300 613 555 9999 613 555 2220 613 555 5555 Local Directory 4items CAP Call Logs Redials and Callers Lists Calls can be made by selecting a contact entry and then e right clicking and selecting which of the contact numbers to call or e pressing the call function at the top of the directory window NN40050 300 Chapter 4 IP Softphone 2050 interfaces 35 Figure 4 Directory interface make a call 4 y Make a call MyLocalDirectory Id IP Softphone 2050 Directory 7 Hax Business Phon Home PF 613 555 1111 613 555 1112 613 555 3333 613 555 1110 90 9 o Q Q 613 555 613555 613555 613 555 gt 1 Right click on the shortcut bar 613 555 1111 613 555 1112 613 555 3333 613 555 1110 Local Directory 4items CAP 2 Select Add New Group Home Ph 613 555 613555 613555 613555 Ll NUM SCF IP Softphone 2050 Installation Guide 36 Chapter 4 IP Softphone 2050 interfaces NN40050 300
14. 4 23 80 Manas Auto Create Audio Sound Devices Restore Defaults Reset Advanced Audio Listener IP 2000235 Sounds Hot Keys Lamp Sounds Key Type Language Personal Call Recording USB Headset About Firmware Version IP Softphone 2050 Installation Guide 26 Chapter 3 Installing the IP Softphone 2050 Table 4 Hardware ID Attribute Description Hardware ID Do not change the information in the first or last box in the Hardware ID field The middle box contains the MAC address for the Ethernet card installed in your computer The IP Softphone 2050 uses the MAC address of the computer as its hardware ID You may have to change this value if there is more than one Ethernet card in the PC or if the PC is using an extranet client that hides the true MAC address For example Nortel Contivity Extranet Switch uses a single MAC address for all clients This can potentially cause connection issues with your communications server Auto Create Changes the MAC address that appears in the middle Hardware ID box If your computer has more than one Ethernet card and therefore more than one MAC address click the Auto Create button to cycle through the set of MAC addresses on your computer Firmware Version Shows the software version of the IP Softphone 2050 Advanced Audio Note This screen is intended for expert users only x Advanced Audio Nortel
15. any term hereunder shall not be deemed to be a waiver by Nortel as to subsequent enforcement of rights or subsequent actions in the event of future breaches by you NORTEL Task List Te install the USB Audio HOBBS cocccccesececcestvacceedesssoesssacebaccecteepenstasddeboecaeanntanecienenend 17 Te install using the IP Sofiphong 2050 Cis ssscccccasscesieceguint Saks te narai 18 To install the QoS Packet Scheduler c c cccuseeeeacni see secaeneneccebeneceesnaenesedeenaenenesntaennan 19 To install the Nortel IP Softphone 2050 QoS Service ewig the IP Softphone 2090 CD ssiri ai ii 19 To start the configuration utility using the Control Panel c ceeeeeeseeeeeeeeeeeseteeeeees 20 To start the configuration utility using the Start menu sesesesseessseesrresrresriresrrrererserens 20 To start the configuration utility within the application eeseeeeeeesseeeeeerreerrerresrrenee 20 To register your IP Softphone 2050 on a BCMS50 2 0 system cccccssceeeesssteeeeeeeees 29 IP Softphone 2050 Installation Guide 6 Task List NN40050 300 Contents Nortel Networks Software License Agreement 0000 cee eee eee eee 3 Chapter 1 Getting started with the IP Softphone 2050 200 eee eens 9 Symbols ysad Mihis gide cccctsarccececdeecereekbereceeadeaie sara deahos 9 E E ALEE ETA A T E TLE A AEE SET TTT 9 Related publications 2 cecnceve ieee s israse t EENES DEE Re ee Eee Sey 10 PC ae ac
16. can upgrade your operating system Check the Hardware and Software Requirements section of this document for the information on supported operating system releases IP Softphone 2050 Installation Guide 30 Chapter 3 Installing the IP Softphone 2050 NN40050 300 31 Chapter 4 IP Softphone 2050 interfaces This chapter describes the following IP Softphone 2050 interfaces e Primary User Interface which provides access to features and line appearances e System Tray Interface which provides operation of the IP Softphone 2050 from the Windows system tray e Directory Interface which offers access to internal and external databases directory personal address book call logbook quick dial lists Primary User Interface The IP Softphone 2050 Primary User Interface provides call control and access to other network services The display area and application buttons are mapped directly from the IP 2004 Internet Telephone Therefore knowledge of one interface is directly portable to the other reducing training costs Figure 1 Primary Interface IP Softphone 2050 Line keys Line keys ER Display Navigation 1246 1 58pm arrows Soft keys 5 Pen Inbox Messages SIVIGGS Outbox Shift Copy Directory Volume up gt 0 2aBc goer Release Volume down CETE o e Expand Mute TF Pars gruv gwoz a pi Answer Speaker gt E Hold Within the Primary User Interface the computer keyboard provides hotkeys for one
17. e 2050 presents the following benefits offers the rich set of telephony services of Nortel IP communications servers such as Meridian 1 CSE 1000 Business Communications Manager Centrex and SL 100 offers the universality of a Windows based application encapsulates the operation of the IP 2004 providing all IP 2004 functionality in a familiar interface wrapper As per the IP 2004 the IP Softphone 2050 provides Quality of Service QoS and authentication automatic detection of call server location using DHCP features and services are provided by the network such as call features calling line identification and voice mail reduces the set of wires required to the desktop by eliminating the need for separate computer and telephone wires presents an intuitive flexible interface including slide out trays that provide access to frequently used features and services retracted trays that provide a smaller interface with full operational capabilities for a single line viewable line status ten item lists for quick dial and call log access from both the main and system tray interface customizable interface and directories multilingual interface programmable macro functions for programming lengthy dialing patterns hotkeys that map the computer keyboard to application buttons can be operated from the Windows system tray allowing the user to take and place calls without interrupt
18. e fees You shall not reverse engineer decompile disassemble or otherwise attempt to discover the source code of the Software except to the extend such prohibition is contrary to law You shall not modify adapt translate or create derivative works based on the Software except as necessary for you to operate the Software on a computer of your selection You shall not rent lease sublicense or otherwise distribute the Software or derivative works thereof but you may transfer all your rights in the Software to another person or entity provided that you transfer this License Agreement and all copies of the Software in your possession Termination This license is effective upon your clicking the ACCEPT button and shall continue until terminated as hereinafter set forth If you don t ACCEPT these terms clicking the CANCEL button will signify your rejection of this Agreement and the rights granted herein If you choose to cancel this Agreement you may return this product to the place of purchase to receive a refund of any license fees paid Nortel may terminate this license automatically and without notice to you and require you to return or destroy the Software and all copies thereof if you are in breach of any term hereof In any event Article 2 Ownership of Software and Copies Article 3 Restrictions Article 5 Disclaimer or Warranty and Article 6 No Liability for Consequential Damages shall survive termination NORTEL
19. ected in the interface It is Paging Ringing also the speaker which is used to play ring tone and the device pages are directed This selection Speaker normally should match the PC s speakers This allows ring tone and pages to be heard over the PC speakers rather than on the headset USB Headset Adapter IP Softphone 2050 Settings xj USB Headset i Nortel Version 2 0 12 Headset Type Nortel Networks Handset x Sound Devices External Lamp Indication Hardware ID Manual Override None pa Advanced Audio Listener IP Headset Disconnect Flash bi Sounds Active Call None Hot Keys Lamp Sounds Message Waiting On Ad Key Type 5 A About Note This functionality requires an optional Nortel certified third party lamp module Language Personal Call Recording USB Headset I Mee backioht Configure Smart Functions Use this screen to configure your USB Headset Adapter Note You must select the Headset Type to ensure optimal headset performance Table 2 USB Headset Adapter Attribute Description Version Shows the version of the USB Headset Adapter Note If the USB Headset Adapter is not recognized or has a version number lower than 2 0 the other features in this table are grayed out and unavailable IP Softphone 2050 Installation Guide 24 Chapter 3 Installing the IP Softphone 2050 Table 2 USB Headset Adapter Continued Attribute Description
20. he options that are available when you press the Smart Functions button on the USB Headset Adapter For more information about the Smart Functions button refer to the IP Softphone 2050 Help Note The External Lamp is an optional component It normally is not included with the USB Headset Adapter and must be ordered separately The external lamp also is known as an In Use Indicator lamp NN40050 300 Chapter 3 Installing the IP Softphone 2050 25 If more than one External Lamp Indication option is enabled and active the external lamp shows the cadence of the option with highest precedence The precedence of the External Lamp Indication options from highest to lowest is Manual Override Headset Disconnect Active Call and then Message Waiting For example if there is a message waiting and an active call the cadence for Active Call is used for the external lamp Table 3 External Lamp Cadences Cadence Description On The external lamp is on solid Flash The external lamp cycles at the following rate 0 5 seconds on 0 5 seconds off Flicker The external lamp cycles at the following rate 1 625 seconds on 0 375 seconds off Blink The external lamp cycles at the following rate 0 5 seconds on 1 5 seconds off Hardware ID Note This screen is intended for expert users only IP Softphone 2050 Settings Profiles Hardware ID Server Skin Hardware ID Features 00 12 F0 7
21. indicated by Retries 7 Select the Symposium check box to cause the 2050 to report itself as off hook to the call server For Symposium Call Center users the 2050 must indicate that it is off hook to be recognized as a Symposium agent device ACD agents also must select the Symposium option Sound Devices IP Softphone 2050 Settings xi Nortel r Headset or Handset device Microphone fuse Audio Device 7 Speaker use Audio Device Ba _ _ T Mut Hardware ID 9 D 2 Advanced udio Listener IP Handsfree Ringing Paging device Sounds Microphone anau Digital Audio Hot Keys Lamp Sounds Key Type About Language Personal Call Recording USB Headset Restore original values Table 1 Select Sound Devices Attribute Description Headset or Select the microphone used for making calls Handset Select USB Audio Device Microphone Headset or Select the speaker used for making calls Handset Speaker Select USB Audio Device NN40050 300 Chapter 3 Installing the IP Softphone 2050 23 Table 1 Select Sound Devices Continued Attribute Description Handsfree This is the microphone which is used when the handsfree device is selected in the interface This Paging Ringing selection normally should match the Nortel USB Audio Kit which enumerates as a USB Audio Microphone Device Handsfree This is the speaker which is used when the handset free device is sel
22. ing other work includes a directory application that provides one click direct dialing access to a variety of directory types quick dial lists and incoming and outgoing call logs interfaces with TAPI applications such as Outlook and ACT provides immediate answers to user questions through online help provides USB Audio Kit that has a controlled high quality audio environment This adapter provides provides predictable absolute audio levels uses standard Windows drivers IP Softphone 2050 Installation Guide 14 Chapter 2 Introduction requires no additional software or drivers provides in use lamp connector e provides user selectable ringing device to alert the user to incoming calls through speakers when the headset is not being worn e supports G 723 G 729 and G 711 codecs for a operation at a variety of network connection speeds The intuitiveness of the IP Softphone 2050 interface is based on its similarity and compatibility with the ergonomics of the IP 2004 Internet Telephone and Windows based applications Training investment with the IP 2004 and network applications presented using the IP 2004 are directly portable to IP Softphone 2050 use Moreover the IP Softphone 2050 allows users to customize the interface to their own preferences for e volume of speaker and microphone e type of receiver and speaker handset headset or hands free communication e language of interface e ri
23. io Kit Operation of the IP Softphone 2050 requires the use of the Nortel USB Audio Kit The USB Audio Kit provides a high quality predictable audio interface that is highly optimized for telephony applications The USB Audio kit allows the IP Softphone 2050 to have an absolute and predictable loss and level plan implementation which is necessary to meet TIA 810 FCC part 68 and its international equivalents as well as the ADA requirements for the hearing impaired With the USB Audio kit the IP Softphone 2050 can achieve performance rivaling or surpassing that of hardware telephones The USB Audio Kit is fully compliant with version 1 1 of the USB Device Specification and Windows Plug amp Play specifications It is fully compatible with the suspend and resume functions for effective use in battery operated laptops It is functional on Windows 2000 Professional Windows 98 Windows 98 Second Edition Windows Millennium and Windows XP No drivers or software are required for installation In the box e USB Headset Adapter e Installation Guide English and French e USB cord e Telephony grade mon aural headset e Lower cordset with quick disconnect Connectors e RJ 9 headset handset jack or mini jack depending on model e Accessory jack for in use lamp not on all models e USB device jack Specifications e Native Audio format 16 bit linear 8 KHz over USB limited to 8 bit PCM logarithmic coding in hardware e OS Compatibility
24. irectory for placing calls The directory can be stored with the IP Softphone 2050 itself by default in a local file named Directory mdb or linked to external directories Linking to LDAP Outlook Windows Address Book WAB and ACT directory types is supported Users can create modify and delete entries in the local directory and can copy entries from external directories the redial list and the caller lists into the local directory select an entry right click and select Add to Local Directory Directory lists can be filtered in simple or complex ways to show for example people whose last name starts with B and who work for Nortel Ten items from each of the Quick Dial list Caller list ad Redial list also viewable from the Primary User Interface and the System Tray Interface The Quick Dial list is a shortcut to entries stored elsewhere in the local directory or in an external directory Callers list and Redial list are stored as lists within the directory storage file of the IP Softphone 2050 Some communications servers do not provide caller identification to the IP Softphone 2050 IP Softphone 2050 Installation Guide 34 Chapter 4 IP Softphone 2050 interfaces Figure 3 Directory interface Delete Search Call Filtered New Edit List MyLocalDirectory jd IP Softphege 2050 Dimgctory Kes tee oP 613 555 3333 613 555 1110 Quick Dial List Local Personal Directory 61
25. istering the IP Softphone 2050 on BCM50 2 0 0 cece eee ee 29 Troubleshooting 2 soak cceedeeevoee ree snitter irrt En aED EN EER 29 Chapter 4 IP Softphone 2050 interfaces 0 000 c eee eee eee 31 Piman User Ce a ceneass Brice gad eanne de E Baad ether audited bites E 31 System Tray Menage c c cee ceeds ceeha Hawi ibr Seg ha odes lees chee sane es 32 IP Softphone 2050 Installation Guide 8 Contents Local Directory Interface NN40050 300 Chapter 1 Getting started with the IP Softphone 2050 This guide describes how to install the Nortel IP Softphone 2050 Review this guide before installing upgrading or modifying the IP Softphone 2050 This guide also contains information regarding the Nortel USB Audio Kit This guide is intended for the person installing the IP Softphone 2050 and assumes that the Communications Server is installed and initialized Symbols used in this guide This guide uses these symbols to draw your attention to important information Caution Caution Symbol Alerts you to conditions where you can damage the equipment Warning Warning Symbol A Alerts you to conditions where you can cause the system to fail or work improperly Note Note Tip symbol Alerts you to important information Acronyms This guide uses the following acronyms ACD Automatic Call Distribution DHCP Dynamic Host Control Protocol DNS Domain Name Service IP Internet Protocol
26. it any programs that are running 2 Disable any anti virus programs that are running Insert the IP Softphone 2050 CD into the CD ROM drive of your computer If the install wizard starts go to step 6 If the install wizard does not start go to step 4 Double click the My Computer icon and then double click the CD icon Double click the Setup icon Follow the instructions on the display to complete the installation N oO f Run the IP Softphone 2050 Configuration Tool to assign a server address and to configure audio peripherals You can access the IP Softphone 2050 from the Start menu at Start gt Programs gt Nortel gt IP Softphone 2050 You can access the IP Softphone 2050 Configuration Tool from the Windows Control Panel Note The installation files for the IP Softphone 2050 are not deleted by the installation wizard These files are stored in a folder named C Program Files Nortel ClientInstall P Softphone 2050 You can delete the installation files as they are not needed by the IP Softphone 2050 Additional installation steps for Windows 2000 If you are installing the IP Softphone 2050 on a computer using Windows 2000 you must e install the Windows QoS Packet Scheduler e install the Nortel 12050 QoS Service NN40050 300 Chapter 3 Installing the IP Softphone 2050 19 The Windows QoS Packet Scheduler and the Nortel i2050 QoS Server enable 802 1p Quality of Service QoS on the computer Note
27. nger device The IP Softphone 2050 presents clearly identified windows to allow users to e manage one or more communications in progress e access local or remote corporate directories e track and manage records of incoming and outgoing calls e access network resident services provided by the call server such as voice mail NN40050 300 15 Chapter 3 Installing the IP Softphone 2050 This section describes how to install the Nortel IP Softphone 2050 and the Nortel USB Audio Kit Hardware and software requirements Minimum PC requirements e Pentium Pro 200 MHz e 128 MB memory for Windows 2000 e 64 MB memory for Windows 98 e 55 MB free hard drive space all languages e USB port e Monitor settings 16 bit High Color 800x600 resolution or higher Supported Operating Systems e Windows 2000 Professional e Windows 2000 Professional Service Pack 1 e Windows 2000 Professional Service Pack 2 e Windows XP Home and Professional version Note You must have administrator privileges to install the IP Softphone 2050 on Windows 2000 Windows 2000 Power Users can install the IP Softphone 2050 if they are granted rights to install with elevated privileges by a Windows 2000 administrator For information on how to assign elevated privileges to Power Users for installation refer to your Windows 2000 documentation IP Softphone 2050 Installation Guide 16 Chapter 3 Installing the IP Softphone 2050 USB Aud
28. nhanced 1 Start the IP Softphone 2050 2 On the menubar click Help 3 Click Contents The IP Softphone 2050 help window appears Registering the IP Softphone 2050 on BCM50 2 0 If you are using a BCM50 2 0 as your communications server the first time you start the IP Softphone 2050 you must register with the BCM50 2 0 system To register your IP Softphone 2050 on a BCM50 2 0 system 1 Start the IP Softphone 2050 2 Ifa password prompt appears on the IP Softphone 2050 display enter the registration password and press the OK soft key If you do not know the registration password contact your system administrator 3 IfaDN prompt appears on the IP Softphone 2050 display enter the DN you want assigned to this telephone and press the OK soft key After the registration is complete you do not need to go through the registration steps described above unless you deregister the terminal If the IP Softphone 2050 cannot register or cannot find the communications server refer to the Telephony Device Installation Guide for more information about registering and deregistering IP telephones Troubleshooting Application fails to install Symptom During installation the following error message appears e Error 1931 The Windows Installer service cannot update the system file lt filename gt Description You are trying to install IP Softphone 2050 on an outdated version of the operating system Action To fix the problem you
29. p also indicates when there is a call ringing on the IP Softphone 2050 For information about setting the ringing device refer to Sound Devices on page 22 Select None if you do not want the external lamp to indicate when there is an active call Note If you select a cadence for Active Call the external lamp also turns on or flashes when another application uses the audio channel for the USB Headset Adapter Message Waiting Select one of the available cadences if you want the external lamp to indicate when the IP Softphone 2050 message waiting light is on For a description of the available cadences refer to Table 3 on page 25 The IP Softphone 2050 message waiting light normally indicates when there is a message waiting However most systems also turn on or flash the message waiting light when the IP Softphone 2050 is ringing Select None if you do not want the external lamp to indicate when the message waiting light is on Use backlight Select this check box to enable the backlight for the USB Headset Adapter buttons Clear this check box to disable the backlight for the USB Headset Adapter buttons Note When you enable the backlight you can use the state of the backlight to quickly determine if the IP Softphone 2050 is running When the backlight is on the IP Softphone 2050 is running When the backlight is off the IP Softphone 2050 is not running Configure Smart Functions Click this button to set t
30. rer to navigate to the QoS directory on the CD 5 Double click on the Setup icon in this directory 6 Follow the instructions on the display to complete the installation The Nortel IP Softphone 2050 QoS Service is configured to start automatically as a Windows service so no further configuration is required for it IP Softphone 2050 Installation Guide 20 Chapter 3 Installing the IP Softphone 2050 Server configuration After you have finished installing the IP Softphone 2050 you must configure the server to recognize and accept calls to and from the IP Softphone 2050 For information about how to configure your server refer to the documentation that came with your server IP Softphone 2050 Configuration Utility You configure the IP Softphone 2050 using the settings dialog box To start the configuration utility using the Control Panel e Click Start gt Control Panel gt IP Softphone 2050 To start the configuration utility using the Start menu e Click the Start gt All Programs gt Nortel gt IP Softphone 2050 gt IP Softphone 2050 Settings To start the configuration utility within the application e Click File gt Settings The IP Softphone 2050 Settings utility has tabs for e Server e Sound Devices e USB Headset Adapter e Additional tabs for system administrators NN40050 300 Chapter 3 Installing the IP Softphone 2050 21 Server IP Softphone 2050 Settings ce Automatic DHCP Fea
31. ternational Sale of Goods is expressly excluded You agree that the Software shall not be shipped transferred or exported into any country or used in any manner prohibited by the United States Export Administration Act or any other export laws restrictions or regulations Notice to United States Government End Users You acknowledge that any Software furnished under this License Agreement is commercial computer software developed at private expense and is provided with RESTRICTED RIGHTS Any use modification reproduction display release duplication or disclosure of this commercial computer software by the United States Government or its agencies is subject to the terms and conditions and restrictions of the License Agreement in accordance with the United States Federal Regulations at 48 C F R Section 12 212 and Subsection 227 7202 3 or applicable subsequent regulations General Should any term of this License Agreement be declared void or unenforceable such term shall be deemed severable from the remaining terms but shall in no way otherwise affect the validity or enforceability of this License Agreement This License Agreement represents the entire agreement between Nortel and you concerning the Software and supersedes all prior understandings and agreements relating to the Software whether oral or written The failure of Nortel to enforce any of its rights granted hereunder or to take action against you in the event that you breach
32. tures Server Macros Audio Sound Devices Hardware ID Type v Advanced Audio Port 7000 Retries io Listener IP ee Sounds Hot Keys Restore Defaults Reset Lamp Sounds Key Type Language Personal Call Recording USB Headset About If your site uses DHCP 1 Select the Automatic DHCP option Using DHCP is the default method of locating the call server If DHCP is used no further configuration is required Note To use DHCP you need a DHCP server with call server IP address values programmed as per the IP 2004 Note Using DHCP may not be appropriate for mobile users These users commonly want to connect to their office communications server rather than the local office server If you are not using DHCP 1 Clear the Automatic DHCP option 2 Select the Server type you wish to configure Primary Secondary or Application 3 Enter the IP address of the server Or Enter the Name of the server If you do not know the server name or IP address and port number ask your call server administrator IP Softphone 2050 Installation Guide 22 Chapter 3 Installing the IP Softphone 2050 4 Select the Server Type Meridian 1 CS 1000 BCM or CS1000M For example select BCM if you are using a Business Communications Manager system Enter the Port number 6 Enter the number of Retries If the initial connection fails the 2050 will attempt to re connect the number of times
33. use an add on USB card The computer must have a USB connector The USB Headset has not been tested on USB add on or upgrade cards Performance or operation is not guaranteed of these cards I don t have enough USB ports available can I use a USB hub The USB Headset has been tested successfully behind a variety of USB hubs It is not practical to test on all but no issues have been uncovered on the ones that have been tested For best results use powered hubs Optional In Use indicator not provided with kit A 2 5mm output jack is provided next to the USB connector for activation of a visual in use indicator such as the 1127P Desktop Visual Alerter Algo Communication Products Ltd Note Not all models of the USB Headset Adapter have the In Use Indicator output jack IP Softphone 2050 Installation Guide 18 Chapter 3 Installing the IP Softphone 2050 Installing the IP Softphone 2050 Note If you have previously installed a version of the IP Softphone 2050 you must uninstall the old version through Add Remove Programs before installing this version Note Install the Nortel USB Audio Kit before installing the IP Softphone 2050 By doing this you are presented with the option of using the USB Audio Device during installation of the IP Softphone 2050 e The IP Softphone 2050 can be installed running the installation wizard from the IP Softphone 2050 CD To install using the IP Softphone 2050 CD 1 Ex
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