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IP Softphone 2050 User Guide

1. 74 Avaya 2050 IP Softphone Settings 78 Opening the Settings window 000 eee eae 78 Using the Settings window 000 c cece eee 79 PVOMOS seis acetate eee PERE Pade PUNA Sas ois 80 S rver odai tees 84 License Servers 0 00 cece eee 86 THEME a pasak seada menita aaa a Ee axle Boone ees 87 Features kaaa Lama Sate ate ook waa eee eee ata 87 MACIOS op sara eee ee ee ieee eek eats eke ae eae 88 Ai 88 Sound Devices 0 89 Advanced Audio 000 eee eee ee es 92 listener iP arais maa aa ad Onna aa A R A A add peed 93 Nee 93 Hot KeyS pikas kk san ADA Rigas AA Ge NG 94 Text Replacements 000 e eee eee 94 Lamp Sounds wpe ed pa PSL daa ee eG ea ee ee 95 Koy TYP ncn dla cee RS Peed be eae ies 96 Language v 24 pats ee pis capa ohne APAKAN pah 97 Expansion Module 00 eee eee eee 97 Personal Call Recording 0 0 eee eae eae 98 Plantronics USB Bluetooth Headset 99 USB Headset 0000 c cee eee 99 AA 102 Accessibility Interface aa 103 eto ie Kee MA 103 Accessibility Interface Menu 2 2 104 Navigating Control Groups and Menu Commands 104 Using hot keys 0 106 Limitations of Accessibility Interface 106 Configuring Avaya CS 1000 Directory user preferences 107 Choosing the language cece eee eee 107 Configuring the date and time
2. a 108 Enabling the Call Timer cece eee 108 Configuring Call Log options aaa 109 Using Password Administration a 112 Avaya 2050 IP Softphone Diagnostics 115 OvervieW 0 0 eee 115 Using the Avaya 2050 IP Softphone diagnostics 115 Troubleshooting the Avaya 2050 IP Softphone 117 Connectivity problems 0000 eee eens 117 Audio problems 000 cece eee eee eee 122 Reset conditions 0 0 0 0 0 eee 125 USB Headset problems 0 0c eee eens 126 TAPI problems acessi aahh tuaa eee bees KALA wake 129 Appendix A Quick reference 133 Avaya 2050 IP Softphone Overview Avaya 2050 IP Softphone Overview The Avaya 2050 IP Softphone is a business telephone application that you can use to make and take calls over your computer Using a headset or handset connected to your PC you control calls with a click of the mouse pointer from your PC keyboard or from the USB Audio Adapter Designed to work with IP based phone systems the Avaya 2050 IP Softphone provides Voice over IP VoIP services using a telephony server and your Local Area Network LAN or Wide Area Network WAN The server that supports your Avaya 2050 IP Softphone determines the features you can access such as Call Conference Call Transfer and Call Forward New features and support Avaya 2050 IP Softphone Release
3. Dial from the Call Control window Dialpad using the mouse pointer Drag and drop or copy and paste a telephone number from Microsoft Outlook or an open Microsoft Word or Excel file onto the Call Control window Managing Avaya 2050 IP Softphone calls Select a contact from a Microsoft application such as Outlook if the Avaya 2050 IP Softphone has been selected as a line source in the application dialing properties Select Keys gt Macros and then choose the desired macro Click Directory and then a Open an Avaya Communication Server 1000 Directory feature Personal Directory Redials List or Callers List b Scroll through the directory to find the contact you want c Select Dial Answering telephone calls Before answering a call ensure that you are wearing your headset When you receive a call the speaker to which you set your phone rings and Caller ID if available shows in the display area Note To select the speaker you want to ring click File gt Settings gt Sound Devices gt Handsfree Ringing Paging device gt Speaker Choose the desired speaker from the list You can answer a call using one of the following methods On the Call Control window click B Answer Headset Click the Line key of whichever line is ringing Note Answering a new call automatically puts any active calls on hold To switch between active callers click the appropriate Line key to
4. Troubleshooting the Avaya 2050 IP Softphone Unable to retrieve communication server parameters from DHCP server Symptom The following message appears DHCP server is not available Description A connection with the DHCP server cannot be established Potential causes e Network down e DHCP server configuration error Action Contact your system administrator Unable to connect to GXAS server Symptom A message appears that connection to the GXAS server has failed Description A connection to the GXAS server cannot be established Potential causes e Network down e GXAS server configuration error e DHCP server configuration error Action Contact your system administrator Service denied Symptom Troubleshooting the Avaya 2050 IP Softphone The following message appears Service Denied Reason XXXX Description You are not authorized to use the communication server Potential causes e Invalid HardwarelD in the Hardware ID dialog box see Hardware ID on page 90 e Invalid communication server configuration Action e Ensure that your communication server programming is correct e Contact your system administrator Audio problems This following sections describe Audio problems e Basic audio operation on page 122 e One way audio on page 122 Broken or choppy speech on page 123 Windows sound plays from the headset on page 12
5. Enter the number of the contact to find it 4 Todial the selected entry double click the contact Dialing from the Callers List To dial from the Callers List in the CS 1000 Directory 1 On the Call Control window click Directory 2 Select Callers List 3 Find the contact using one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 4 To dial the selected entry double click the contact Managing Avaya 2050 IP Softphone calls Managing Avaya 2050 IP Softphone calls The following sections describe options for managing Avaya 2050 IP Softphone calls Making telephone calls on page 53 Answering telephone calls on page 54 Incoming Call Notification on page 54 Holding and retrieving telephone calls on page 55 Hanging up telephone calls on page 57 Support for TAPI applications on page 57 Viewing active status on page 58 Making telephone calls Before making a call ensure that you are wearing your headset To make a call 1 2 Enter the phone number using one of the following methods Open a Line using one of the following methods On the Call Control window click B Answer Headset Your main telephone line appears Select Keys gt Answer From the Call Control window select a Line key Dial from the number pad of your computer keyboard
6. Avaya 2050 IP Softphone Directories On the Shortcut Bar select Directories gt Local Directory On the menu select View gt Local Directory Note To open a previously accessed Local Directory select File gt Recent Local Directories and then select the Local Directory you want to open For information about managing contacts and making calls from the Local Directory see Managing contacts from the Local Directory on page 38 Avaya Communication Server 1000 Directory The Avaya CS 1000 Directory maintains contact information and server supported features in a remote central database called the Application Server Accessible from the Avaya 2050 IP Softphone Call Control window the CS 1000 Directory supports the following features e Personal Directory e Redial List e Callers List Note Redial List and Callers List are Call Log features The system generates the content of the Redial List and the Callers List during call processing You can delete individual entries or the entire directory in the Redial List and the Callers List but you cannot add an entry or permanently change the content of an entry Personal Directory You control your own Personal Directory Use the Personal Directory to create and store up to 100 entries You can edit copy or delete individual entries or delete the entire list You can also copy entries from other applications to the Personal Directory or from the Personal Dir
7. Line and Feature Choose from six available Line and Feature group keys to place or receive calls or to access a range of server supported Avaya 2050 IP Softphone features Note Only your system administrator can assign Line keys Contact your system administrator for more information about the available features that your server provides Date and Time Use the Date and Time group to check the current date and time When on a call you can check the duration of your connection in the top field of the group Indicators Use the Indicators group to check if you have a message waiting or to determine if the mute function is off or on Accessibility Interface Menu The Accessibility Interface offers a Menu Command system identical to the standard Call Control window File Edit Keys View and Help are all supported For further details see Avaya 2050 IP Softphone menu commands on page 74 Navigating Control Groups and Menu Commands You can navigate through the four Control Group fields as well as the Menu Command system using your keyboard instead of the mouse pointer This section describes the following Accessibility Interface e Navigating Control groups on page 105 e Navigating Menu Commands on page 105 Navigating Control groups Use the following keystrokes to move through the four Control Group fields e To move to the next field press Tab e To move to the previous field pre
8. To open a previously saved diagnostics page 1 af oO N Click the Menu button in the top left corner of the diagnostics page window Select Open Browse to the location of the file you want to open Select the file Click Open Using the Diagnostics View menu From the View menu you can choose from the following Refresh Select to refresh the current diagnostics page Auto Refresh Select to have the diagnostics page refresh automatically after a specified interval Set Auto Refresh Interval Select to change the auto refresh interval The default is 15 seconds You can set the interval from a minimum of 1 second to a maximum of 600 seconds System Information Select to view system information For more information about diagnostics for the Avaya 2050 IP Softphone see Avaya IP Phones Fundamentals NN43001 368 Troubleshooting the Avaya 2050 IP Softphone Troubleshooting the Avaya 2050 IP Softphone The following sections describe various troubleshooting issues and suggested remedy actions Connectivity problems on page 117 Audio problems on page 122 Reset conditions on page 125 USB Headset problems on page 126 TAPI problems on page 129 Connectivity problems The following sections describes various connectivity problems and suggested remedy actions Communication server is unreachable on page 117 Unable to obtain valid license on page 119 Con
9. General tab on page 44 e Properties Details tab on page 44 e Properties Notes tab on page 44 e Properties Settings tab on page 44 All four tabs offer an Export button Use this button to export contact information to a vcf file You can import this file into e mail or contact manager applications or any other software applications that use the vcf file format Managing contacts from the Local Directory Properties General tab Use this tab to store a contact s name address e mail address company information and telephone numbers To create a contact record enter the contact s name and at least one telephone number All other information is optional Note To add a half second delay in the dialing pattern insert a comma in the telephone number wherever you want the pause to occur You can add as many pauses as required by inserting an equal number of commas Properties Details tab Use the Details tab to enter any of the following contact details Department Office Assistant Properties Notes tab Use this tab to record miscellaneous information about a contact You can enter significant dates recent orders meeting locations or any information you require when you call the contact Properties Settings tab Use this tab to set the default dialling number for the contact To set the Default Dial click the desired option button Business
10. a Select Start b Right click My Computer c Select Properties The System Properties window appears d Select Hardware The Hardware dialog tab appears Troubleshooting the Avaya 2050 IP Softphone e Click Device Manager 3 If Universal Serial Bus controllers does not appear in the Device Manager Ensure that USB is enabled in your computer setup menu Check for a BIOS upgrade Contact your computer supplier 4 Verify that USB Audio Device appears under Sound video and game controllers in the Windows Device Manager To open the Device Manager see step 2 5 Verify that HID compliant device and USB Human Interface Device appear under Human Interface Devices in the Windows Device Manager To open the Device Manager see step 2 6 If none of the devices in steps 4 and 5 appear in the Windows Device Manager and the conditions in steps 1 and 2 are correct then consult the USB Troubleshooting section in Windows Help 7 Verify that you have selected USB Audio Device as the microphone and speaker for the Softphone USB Headset Adapter features appear dimmed Symptom In the USB Headset dialog box of the Avaya 2050 IP Softphone Settings window all the features appear dimmed Description Either the Avaya 2050 IP Softphone does not recognize the adapter as a supported Avaya adapter or the adapter is earlier than 2 0 Supported adapters include e Enhanced USB Adapter desktop e Avaya Mobile
11. and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Revision history April 2012 Standard 05 05 This document is up issued to include information regarding answeri
12. cfx Avaya 2050 IP Softphone Settings Importing profiles Use import to restore the backed up configuration files of your personal settings for current use To import saved profiles 1 Click Import An Open dialog box opens 2 Locate and select the profile you want to use The Import Profiles text box opens Select the profile or profiles that you want to import 4 Click OK Avaya 2050 IP Softphone Settings Server Use the Server dialog box to configure the connection between the Avaya 2050 IP Softphone and your communications server and if applicable the GXAS server You can either use the default method DHCP or manually specify an IP address To open the Server dialog box select Server from the list in the left pane of the Settings window The following sections describe the Server settings e Reset button on page 84 e Using IP addresses and DNS names on page 85 e Restoring defaults on page 85 e Resetting the connection on page 86 Reset button When you select the Reset button in the following procedures the phone resets immediately without any warning However if you make a change to the settings and select Apply or OK the phone indicates that a reset needs to take place A warning message appears Avaya 2050 IP Softphone must reset for the configuration changes to be complete Select Yes to reset now or select No if you plan on resetting later You can select Yes to
13. Note Symposium call center agents must select the Symposium check box Restoring defaults To restore the settings dialog to its default settings click Restore Defaults Avaya 2050 IP Softphone Settings Resetting the connection To reset the server connection while the Avaya 2050 IP Softphone is running click Reset License Servers Use the License Servers dialog box to add new license servers to the Server Address list and to specify the order in which they are contacted by the Avaya 2050 IP Softphone client The server at the top of the list is contacted first followed by the second and so on To add a new License Server 1 Enter the new server IP address or DNS name in the New server field 2 Click Add The new server is added to the Server Address list 3 Click OK To change the License Server priority 1 Select the server from the Server Address list 2 Use the Increase Priority and Decrease Priority buttons to move the server up or down in the list 3 Click Apply For more information about License Servers see Avaya IP Phones Fundamentals NN43001 368 Avaya 2050 IP Softphone Settings Theme Use the Theme dialog box to select the 1100 theme or one of two available compact theme colors black or silver You can also use this dialog box to switch to the Accessibility Interface To choose the theme 1 From the Theme menu select 1100 black or silver 2 Click OK If the defau
14. The following limitations apply to the Avaya 2050 IP Softphone for Windows Release 3 3 Accessibility Interface e The Graphical External Application Server GXAS interface added in Release 3 1 is not compliant with the accessibility feature e Key Expansion Module KEM is not supported for accessibility mode Configuring Avaya CS 1000 Directory user preferences Configuring Avaya CS 1000 Directory user preferences Your server supports the following Avaya CS 1000 Directory features Personal Directory Redial List and Callers List To access these features click Directory on the Call Control window For general information about CS 1000 Directory features see Avaya Communication Server 1000 Directory on page 32 For information about managing contacts or making calls from the CS 1000 Directory features see Managing contacts from the Avaya CS 1000 Directory on page 49 The following sections describe how to set user preferences for the various CS 1000 Directory features e Choosing the language on page 107 e Configuring the date and time on page 108 e Enabling the Call Timer on page 108 e Configuring Call Log options on page 109 e Using Password Administration on page 112 Choosing the language If the Language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you en
15. Use Encryption Use SSL Encryption Use Signing Use Sealing 4 Inthe Schema tab select the desired LDAP schema from the Schema list You can use this tab to add remove or modify an LDAP Managing contacts from the Local Directory To add a new schema to the list 1 3 From the Schema tab click Add A Dialog box opens The Dialog box lists all current names and fields used by the LDAP directory In the Schema Name field enter the name you want to use for your new LDAP schema Click OK To remove a schema from the list 1 3 In the Schema tab select the schema you want to remove from the list Click Remove The LDAP Directory dialog box appears with the message Remove the schema Are you sure Click Yes To modify an existing schema 1 In the Schema tab select the schema you want to modify from the list A Dialog box opens The Dialog box lists all current names and fields used by the LDAP directory Modify the Schema Name Click OK Linking to Outlook To add a link to your Outlook directory in the Shortcut Bar 1 From the menu select Directory gt Add Link To gt Outlook Directory A Properties dialog box appears In the Directory Name field enter the name of your Outlook directory as you want it to appear in the Shortcut Bar Click OK Managing contacts from the Local Directory Linking to Windows Address Book directory To add a link
16. so that any problems introduced by others will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated into another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based o
17. 2 Click Modify Name The Profile Name text box opens with the name of the profile highlighted Enter the new profile name 4 Click OK Avaya 2050 IP Softphone Settings The new name shows in the list Selecting profiles To choose which profile the Avaya 2050 IP Softphone uses for your current session 1 From the list of profiles select the desired profile 2 Click Reset If the Avaya 2050 IP Softphone is currently running it tries to reestablish communication with the server as defined by the profile The Main Application screen opens If the Avaya 2050 IP Softphone is not currently running the Settings window closes The next time you start the Avaya 2050 IP Softphone it attempts to connect to the server as defined by the profile Note Check the server dialog box in Avaya 2050 IP Softphone Settings to see which server your current profile uses Exporting profiles To back up your personal settings or to use your profiles with other applications export your Avaya 2050 IP Softphone profiles to your computer hard drive To export your profiles 1 Click Export A Save As dialog box opens 2 Save your profiles using the file name and directory of your choice Note The export and import of profiles is for the backup and retrieval of individual settings only Profiles are not intended to be shared with other users Your current Avaya 2050 IP Softphone profiles are now saved as Config Backup Files
18. Click one of the following To accept your selection click Yes To return to the Directory list click No If you selected Yes click Done to enable or disable Password Protection Changing your personal password To change your password 1 Click Services A list of options appears in the display area Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options A prompt asks you for your password Enter your password Select New Password Click one of the following To select New Password click Sel To return to the previous menu click Del Toclear your password click Clr Toend click Can Note f you click Sel a prompt asks you to enter a new password Enter your new password and click Sel A prompt asks you to confirm your new password Click one of the following To select New Password click Sel To return to the previous menu click Del Toclear your password click Clr To end click Can Configuring Avaya CS 1000 Directory user preferences Note lf you click Sel your password changes If you make three consecutive incorrect password attempts within an hour the application locks you out of all password protected features for one hour Locked access displays on your telephone The application also locks you out of Virtual Office if enabled If you fail to access Virtual Office due t
19. Headset Adapter is selected as the Ringing Speaker then the external lamp also activates on incoming calls Note Any other application using the same audio channel as the USB Headset Adapter also activates the external lamp Message Waiting With Message Waiting enabled the external lamp activates when the Avaya 2050 IP Softphone registers a message waiting To enable Message Waiting select the cadence you want from the list To disable Message Waiting select None Priority If more than one condition is enabled then the external lamp activates according to the condition with the highest priority The priority of the conditions from highest to lowest is as follows e Manual Override e Headset Disconnect e Active Call e Message Waiting Using the backlight The USB Headset Adapter uses a backlight to illuminate the buttons letting you know when the Avaya 2050 IP Softphone is running To enable the backlight select Use backlight Configuring Smart Functions The Smart Functions button on the desktop USB Headset Adapter provides quick access to Avaya 2050 IP Softphone features For information about configuring the Smart Functions button see Customizing the Smart Functions menu on page 69 Avaya 2050 IP Softphone Settings Note The Smart Functions button is available on the desktop version of the USB Headset Adapter only About The About dialog box displays current information about the Avaya 2050 IP
20. PC speakers or the headset ring for incoming calls e Choice of the following interfaces 1100 series theme Compact black and silver themes Accessibility Interface for the visually impaired Programmable hot keys that allow single key access to user definable features Avaya 2050 IP Softphone Overview e Supported languages include Arabic Chinese Traditional and Simplified Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Korean Japanese Latvian Norwegian Polish Portuguese Russian Spanish Swedish and Turkish e Two input modes Numeric Alphabetic e Support for Bluetooth and standard USB headsets e Expansion Module EM e Graphical External Application Server GXAS capability e Drag and drop dialing e Macro functions available for programming long dialing patterns Components The Avaya 2050 IP Softphone supports six main components e Call Control window on page 21 e Local Directory window on page 22 Settings window on page 22 e System tray icon and menu on page 22 e Expansion Module on page 22 i2050 exe application on page 22 Call Control window The Avaya 2050 IP Softphone Call Control window displays the line keys feature buttons and call display Use this window to make and manage your telephone calls You also use this window to access both your Local Directory and CS 1000 Directory features Person
21. Pispiay arrows Soft keys Quit nbox Messages Services a Outbox Shift Copy Volume up Volume down Mute Speaker Avaya 2050 IP Softphone Call Control window Figure 2 Call Control Window Compact theme silver Display wh Soft keys Line keys Volume keys kagalang 7iczs Baun Pow Mute gg ad a AVAYA Directory m a al o mj al g at al oj m Inbox Messages Services Outbox Shift Quit Copy Navigation arrows Accessibility Interface The Accessibility Interface works with JAWS for Windows from Freedom Scientific screen reading software that lets visually impaired users access the full range of Avaya 2050 IP Softphone features The Accessibility Interface has been tested on JAWS Version 5 0 The screen is divided into four groups of controls Display Line and Feature Date and Time and Indicators Menu Command options in the Accessibility Interface match those in the standard Call Control window High Contrast Mode is a Microsoft Windows feature that increases legibility for visibly impaired users by increasing screen contrast Activate this feature by navigating to Start gt Control Panel gt Accessibility Options gt Display and selecting the High Contrast checkbox For more information about navigating the Accessibility control groups and Menu Command options see Accessibility Interface on page 103 Avaya 2050 IP Softphone Call Control window Call Control wind
22. USB Adapter mobile e GN Netcom DuraPlus Binaural Headset e GN Netcom DuraPlus Monaural Headset e GN Netcom GN2020 NC Monaural Headset Troubleshooting the Avaya 2050 IP Softphone e GN Netcom GN2100 Monaural Headset e GN Netcom GN2115 ST Binaural Headset e GN Netcom GN2117 ST Monaural Headset e GN Netcom GN2125 NC Binaural Headset e GN Netcom GN2220 NC Monaural Headset e GN Netcom GN2225 NC Binaural Headset e Avaya Handset e Avaya Mobility Kit e Plantronics Audio 910 Headset e Plantronics Voyager 510 Headset e Plantronics CS55 Headset e Plantronics CS50 USB Headset not available in Europe e Plantronics CS60 USB Headset Potential causes e Your USB Headset Adapter does not support the functions listed on the USB Headset dialog box e The USB Headset Adapter has failed to enumerate properly Action If you suspect faulty enumeration do the following 1 Unplug the USB cable from the USB Headset Adapter 2 Wait one minute 3 Plug the USB cable into the USB Headset Adapter This forces the USB Headset Adapter to re enumerate Cannot hear audio through headset Ensure that your headset manufacturer matches that of the USB adapter Check all jacks and plugs for a loose connection Troubleshooting the Avaya 2050 IP Softphone Sound still comes out of my computer speakers Description The Avaya 2050 IP Softphone configuration does not direct all call audio to the headset Action To direc
23. USB Headset Adapter to answer calls whenever the Avaya 2050 IP Softphone is running even if minimized or running in the background To answer a call using the USB Headset Adapter 1 Ensure that you are wearing your headset 2 Press Answer Note f you want to view Caller ID before answering while the Avaya 2050 IP Softphone is minimized or running in the background press the Maximize button This brings up the IP Softphone Call Control window Hanging up calls with the USB Headset Adapter You can use the USB Headset Adapter to hang up calls whenever the Avaya 2050 IP Softphone is running even if minimized or running in the background To hang up a telephone call using the USB Headset Adapter press the Release button Adjusting the volume with the USB Headset Adapter You can adjust the volume of your telephone calls using the USB Headset Adapter Ensure that you are wearing your headset so you can hear the changes as you make them To increase the volume press the right up arrow on the Volume button To decrease the volume press the left down arrow on the Volume button Avaya 2050 IP Softphone USB Headset Adapter Muting a call When you mute a call you can still hear your caller but your caller cannot hear you To mute a call using the Headset adapter press the Mute button Using the Smart Functions menu The Smart Functions menu provides quick access to Avaya 2050 IP Softphone features You can custo
24. call If the SAVE key is clicked then the call is not saved e CR application in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is clicked then the call is saved Managing Avaya 2050 IP Softphone calls The SAVE key lamp status depends on the status of the call recording If the call is to be saved then the lamp is lit 1 Click the ROD key during an active call 2 To stop the call recording click the ROD key again 3 Click the SAVE key to save the conversation Hanging up telephone calls When your call ends you must manually terminate the active line To terminate a telephone call 1 Click the appropriate Line key to ensure it is selected 2 From the Call Control window click E Goodbye Release Support for TAPI applications The Avaya 2050 IP Softphone has the ability to handle calls placed using TAPI Telephony Application Programming Interface compliant applications such as Microsoft Outlook This enables you to make calls from your Outlook Contacts list if the Avaya 2050 IP Softphone TAPI Service Provider has been selected as an available line source in your Phone and Modem Options The IP Softphone TAPI Service Provider supports the following features e Making calls e Answering calls Ending active calls Managing Avaya 2050 IP Softphone calls To enable the IP 2050 Softphone TAPI Service Provider 1 4 Select S
25. display as available line keys when making a call To assign a line key 1 Select the check box next to the key or keys that you want to use Key layout corresponds to the layout on the Call Control window 2 Click Apply To return the settings to their installation defaults click Restore Defaults Phone number dialog box When you make a call from the Local Directory or select Make Call from the system tray menu a Phone number dialog box opens A Select a line key menu in the dialog box lists all selected lines Use the Key Type dialog box to add or remove items from this list Accessibility Interface In the Accessibility Interface selected keys show as Idle or Active Keys not selected feature keys show as Feature Inactive or Feature Active Avaya 2050 IP Softphone Settings Language Use the Language dialog box to select the language for the Avaya 2050 IP Softphone Settings window Local Directory and all menus and dialogs associated with the main application Note Some language that you encounter in operating the Avaya 2050 IP Softphone comes from your communications server or from your computer operating system OS Setting the language from the Language dialog box does not affect either server supplied or OS supplied language To change server supplied language see the Choosing the language section on page 107 To change the currently set language 1 From the language list select the language
26. is intended for expert users only Use the Advanced Audio dialog box to adjust settings for advanced audio controls The following sections describe the Advanced Audio settings e Microphone Automatic Gain Control on page 92 e Echo Cancellation on page 92 e Noise Reduction on page 92 Microphone Automatic Gain Control Selecting the Microphone Automatic Gain Control box allows the system to automatically determine the appropriate level of gain for your microphone This ensures a comfortable speech level for both parties Echo Cancellation Use the Echo Cancellation slidebar control if echo is detected on the line during a call Certain types of headsets or PC audio speakers can cause echo to appear on the line The slider has three settings Off disables the echo cancellation controls Always On enables echo cancellation for all calls Auto allows the system to enable and disable echo cancellation as required Noise Reduction Use the Noise Reduction slidebar to increase or reduce any unwanted sounds from your environment Move the slidebar between Off and Max to find the desired level of noise reduction To restore the Advanced Audio settings to the default settings click Restore Defaults Avaya 2050 IP Softphone Settings Listener IP Note This dialog box is intended for expert users only Use the Listener IP dialog box to override port assignments when the Avaya 2050 IP Softphon
27. on page 90 e Advanced Audio on page 92 e Listener IP on page 93 e Notifications on page 93 e Hot Keys on page 94 Text Replacements on page 94 e Lamp Sounds on page 95 e Key Type on page 96 e Language on page 97 e Expansion Module on page 97 e Personal Call Recording on page 98 e Plantronics USB Bluetooth Headset on page 99 e USB Headset on page 99 e About on page 102 Avaya 2050 IP Softphone Settings e About on page 102 Features and functions are listed in the left pane of the Avaya 2050 IP Softphone Settings window see Figure 5 on page 78 Select the desired feature to open the corresponding dialog box Profiles Use profiles to configure the Avaya 2050 IP Softphone Using profiles you can keep multiple Avaya 2050 IP Softphone configurations on the same computer When you make changes to any feature or function the changes affect only the current profile Note The name of the current profile appears at the lower right corner of all Avaya 2050 IP Softphone Settings dialog boxes above the Apply button see Figure 5 on page 78 If more than one profile has been created you are prompted to select a profile to use when starting the Avaya 2050 IP Softphone application To open the Profiles dialog box select Profiles from the list in the left pane of the Settings window The following sections describe how to work with Profile
28. only if it is supported by the telephone system Contact your system administrator to find out if this feature is available Working with Groups Keys are organized into groups of 18 with a maximum of three groups or 54 keys per EM Individual keys can be moved and organized into groups by dragging and dropping them Group view only Avaya 2050 IP Softphone Expansion Module To create a new group 1 2 3 4 Right click on an existing group such as the General group Select Add Group Enter a name for the new group Click OK To remove a group 1 Right click on an existing group Note The General group is the default group and cannot be removed Select Remove Group A confirmation message appears asking if you want to remove the selected group Click Yes to confirm The group is removed and all items belonging to it are moved to the General group Graphical External Application Server Graphical External Application Server The Graphical External Application Server GXAS is a plugin for the Avaya 2050 IP Softphone that enables you to launch and interact with applications that are available on a GXAS server from within the Avaya 2050 IP Softphone application After selecting an application you can interact with the application in a separate session window as though it was running locally on your own machine The GXAS plugin is automatically installed with the Avaya 2050 IP Softphone a
29. or features The communication server provides the labels that appear on these keys Dialpad To dial a telephone number Use your mouse pointer to click the numbers you want to enter Directory To access Avaya CS 1000 Directory features Depending on how the system administrator sets up this service use this button to access Personal Directory or other server based directory services You can use CS 1000 Directory features to place a call The call is placed on your prime line unless you select a different line Gl Services To access a list of network services Expand To access Graphical External Application Server GXAS applications To access voice mail applications a e Msg Inbox iB Shift Outbox To access voice mail applications and toggle between feature key displays Avaya 2050 IP Softphone Call Control window Hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options Adding a hot key on page 29 Removing a hot key on page 30 Adding a hot key To add a new hot key 1 Open the Settings window For information about opening the Settings window see Opening the Settings window on page 78 Select Hot Keys Choose the feature group that you want to access Buttons Menu or Select Fields Accessibility Interface only From the Items list select the feature to which you want t
30. press Apply Playing a macro You can play macros to dial telephone numbers or access your voicemail To play a macro 1 From the Call Control window select Keys gt Macros 2 Select the desired Macro by name Avaya 2050 IP Softphone menu commands Avaya 2050 IP Softphone menu commands The following sections describes the Avaya 2050 IP Softphone Call Control window menu command See Call Control window menu command on page 74 Call Control window menu command The Avaya 2050 IP Softphone supports a Windows style menu command system with File Edit Keys View and Help menus available by clicking the Menu button at the top left corner of the Call Control window The following sections describe the Menu options e Using the File menu on page 74 e Using the Edit menu on page 75 e Using the Keys menu on page 75 e Using the View menu on page 76 e Using the Help menu on page 76 e Using the Change menu on page 77 e Using the Icon menu on page 77 Using the File menu From the File menu you can choose from any of the following e Run in background Sends the Call Control window to the background but leaves the application running to receive calls Record this call Begins recording all incoming or outgoing calls Note Call Recording controlled by either a third party server or first party client requires either server support or a separate recording
31. remove from the list and then click Remove To rearrange a function click the function you want to move either up or down in the menu and then click the appropriate button Move Up or Move down 4 Toclose the Configure Smart Functions dialog box click OK 5 To close the USB Headset dialog box click OK You can also add special functions to the Smart Functions menu Custom Functions for Smart Functions menu From the Configure Smart Functions dialog box you can add delete and modify custom functions on the Smart Functions menu To add a custom function 1 Click New 2 Inthe Name box enter the name you want to appear on the Smart Functions menu Avaya 2050 IP Softphone USB Headset Adapter 7 8 9 10 11 12 In the Command box enter the pathname and file name of the function you want to add Note f you do not know the pathname or file name of the function click Browse beside the Command box You can then navigate to the correct file select it and click Open In the Arguments box enter any arguments that are required for this function Note f you want the Avaya 2050 IP Softphone to prompt you for the argument when you select this special function select Prompt for arguments In the Initial directory box enter the pathname of the directory you want this function to use Note As with the Command box in step 3 if you are unsure of the pathname or filename click Browse next to the I
32. resume your call Note The Enter key on the keyboard can also be used to pick up the longest incoming ringing non ringing DN by configuring automatic line selection on each phone Incoming Call Notification A notification window appears above the system tray when incoming calls are received This window displays the ringing line DN and the incoming caller s name and number as shown in Figure 3 Managing Avaya 2050 IP Softphone calls Figure 3 Incoming call notification window Avaya 2050 IP Softphone x f W0 RINGING 5032 Caller Bradley Ray 5031 Ee Answer O Open x Close When this notification appears you can do one of the following Click Answer to answer the call Click Open to activate the Avaya 2050 IP Softphone Call Control window and select a call handling feature such as forwarding the incoming call to another line or to voicemail Click Close to close the notification window This does not disconnect the incoming call it only removes the message from your screen You can also close the notification box by clicking the close button in the top right corner When the call is disconnected a call disconnected notification appears The incoming call notification window closes automatically when the call is disconnected Holding and retrieving telephone calls Before using the phone ensure that you are wearing your headset To put a call on Hold or retrieve a call from Hold 1 Cl
33. service has been removed from the system or is corrupt Action Verify that the Avaya 2050 IP Softphone TAPI Service Provider is in the list of available telephony service providers by doing the following Troubleshooting the Avaya 2050 IP Softphone 1 Select Start gt Control Panel gt Phone and Modem Options gt Advanced 2 Check the list of available telephony providers for the Avaya 2050 IP Softphone TAPI Service Provider If it is not listed click the Add button to try and add it If you are unable to add the Avaya 2050 IP Softphone TAPI Service Provider to the list contact your administrator Troubleshooting the Avaya 2050 IP Softphone Appendix A Quick reference Appendix A Quick reference This section provides a quick reference guide for the Avaya 2050 IP Softphone See the following sections for more information e Legend on page 133 e Feature operation on page 135 e Services menu on page 137 Legend Table 4 on page 133 provides a legend of icons used in this section Table 4 Legend Part 1 of 2 kaa Click a Line DN key button j Autodial An icon flashes when a feature is being programmed An icon lights steadily when a feature is active Click the Services key to access menu options Click the Message Inbox key Click the Up Down or Left Right navigation keys Click the Enter key Click the Headset key EB o oj
34. the index section of the Avaya 2050 IP Softphone Help system Diagnostics Select to view diagnostic information about specific Avaya 2050 IP Softphone components See Avaya 2050 IP Softphone Diagnostics on page 115 About Avaya 2050 IP Softphone Select to view information about the Avaya 2050 IP Softphone such as the version number copyright information Avaya 2050 IP Softphone menu commands Using the Change menu From the Change menu you can choose any of the following options e Change Font Select this option to change the font used on the interface e Change Color Select this option to change the color of indicators including the Mute On and Voice Mail Message indicators e Change Style Select this option to change the style of the Accessibility Interface Using the Icon menu From the Icon menu you can choose any of the following options e Icons Only Select this option to view the Accessibility Interface with icons only e Icons Text Select this option to view the Accessibility Interface with icons and text e Text Only Select this option to view the Accessibility Interface with text only Avaya 2050 IP Softphone Settings Avaya 2050 IP Softphone Settings Use the Settings window shown in Figure 5 to access and configure the many Avaya 2050 IP Softphone features and functions You can open the Settings window from the Windows Start Menu or from the Avaya 2050 IP Softphone C
35. the level of buffering between your audio hardware and the Avaya 2050 IP Softphone This option is also used by the system administrator to configure Secure Call Recording Use the Quality slider to increase or decrease the amount of delay Less delay speeds up buffering but reduces audio quality Higher quality improves audio quality but slows down buffering Note f your Avaya 2050 IP Softphone audio sounds choppy or broken move the slider toward Higher Quality Avaya 2050 IP Softphone Settings Use the Ringer Attenuation slider to increase or decrease the ringer volume Sound Devices Use the Sound Devices dialog box to select and set the various IP Softphone sound devices The dialog box is separated into two areas e Headset or handset device on page 89 e Handsfree Ringing Paging Device on page 89 Headset or handset device When using a headset or handset use this area to e Select the microphone and speaker e Adjust volume e Select or clear mute status The Microphone text box displays the currently selected microphone To change the microphone select the microphone you want to use from the microphone list The Speaker text box displays the currently selected speaker To change the speaker select the speaker you want to use from the speaker list To adjust the volume of the microphone and speaker use the volume slider bar To mute both devices select Mute Handsfree Ringing Paging Dev
36. this License to do so and all its terms and conditions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 lf as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any portion of this section is held invalid or unenforceable under any particular circumstance the balance of the secti
37. to a WAB directory in the Shortcut Bar 1 From the menu select Directory gt Add Link To gt Windows Address Book A Properties dialog box appears 2 Inthe Directory Name field enter the name of your Windows Address Book directory as you want it to appear in the Shortcut Bar 3 Inthe WAB Name field enter the name of the WAB file you want to link to from the Shortcut Bar Note f you do not know the name of the WAB file click the browse button to the right of the WAB Name field A Windows Open dialog box appears Use this dialog box to navigate and select the file you need from your file system 4 From the Properties dialog box click OK Adding external contacts to the Local Directory You can add contacts from any of the external directories to your Local Directory To add an external contact to the Local Directory 1 From the Shortcut Bar click the external directory icon you want to access A list of contacts from the selected external directory appears 2 Right click the contact that you want to add to the Local Directory 3 From the menu select Add to Local Directory The Properties dialog box appears 4 f no phone numbers appear in the Phone Numbers field you must input at least one valid phone number If the telephone numbers in the Phone Numbers field look correct then click OK The contact is added to the Local Directory 5 To access the added contact click the Local Directory icon in the S
38. 4 e Advanced audio problems due to network performance on page 125 Basic audio operation To verify the physical connection of the USB adapter and headset as well as proper Windows audio configuration 1 Record an audio message 2 Play the message back using the USB headset One way audio If you experience problems with one way only audio e Check that your system administrator has programmed the handsfree option on the communication server Troubleshooting the Avaya 2050 IP Softphone e Check that the mute button is disabled If mute is enabled the mute button on the Call Control window appears red e If your server uses a Network Address Translation NAT device check for proper NAT configuration One way only audio problems can occur when incorrect NAT configuration causes the Avaya 2050 IP Softphone to attempt to connect to the wrong IP address Broken or choppy speech Broken or choppy speech can occur due to any of the following e Low level of audio buffering e Windows transition effects e Other running applications Audio buffering Use the Audio dialog box to adjust the level of buffering between your audio hardware and the Avaya 2050 IP Softphone For details see Audio on page 88 Use the audio Quality slider to increase or decrease the amount of delay Less delay speeds up buffering but reduces audio quality Higher quality improves audio quality but slows down buffering When exp
39. 4 3 introduces support for the following e Windows Vista 64 bit See System requirements on page 36 e Windows 7 64 bit See System requirements on page 36 e Secure Call Recording See Audio on page 88 Features The Avaya 2050 IP Softphone supports the following features e Twelve user defined feature keys six Programmable Line DN Feature Keys self labeled and six lines features accessed by pressing the shift key Four soft keys that provide access to a maximum of 10 features Four line display e Directory capabilities stored locally on your PC or linked to external directories such as Lightweight Directory Access Protocol LDAP Avaya 2050 IP Softphone Overview Microsoft Outlook and Windows Address Book WAB contact management software e Avaya Communication Server 1000 Avaya CS 1000 Directory features Personal Directory Redial List Callers List and Password Administration stored on the application server for systems running Avaya CS 1000 Release 4 0 or later software e One click direct dialing from various windows and applications e Support for TAPI Telephony Application Programming Interface e Five specialized fixed keys Directory Inbox Message Shift Outbox Services Expand e Dedicated call processing keys Hold Goodbye Answer Volume Mute Navigation Message Waiting e User selected ringer that lets the
40. ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code
41. AVAYA Avaya 2050 IP Softphone User Guide Avaya Communication Server 1000 Document Status Standard Document Version 05 05 Part Code NN43119 101 Date April 2012 AVAYA 2012 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered wi
42. Avaya CS 1000 Directory Note 1 Unlike the Local Directory CS 1000 Directory features Personal Directory Redial List Callers List are stored on the Application Server Note 2 You can also add contacts to the Personal Directory by copying entries from the Corporate Directory the Redial List the Callers List or other available directory applications If you are creating multiple entries in the Personal Directory you can make and edit multiple copies in an existing entry Editing CS 1000 Directory contacts To edit contacts in the Personal Directory On the Call Control window click Directory From the Directory list select Personal Directory Search for the desired entry Highlight the entry Click Edit and make the changes Click Done DO PB I Ne Making temporary edits to contacts Use this option to temporarily edit contacts in the Redial List and the Callers List and then dial the edited entry The changes are not retained To make temporary edits to contacts On the Call Control window click Directory Select Redial List or Callers List from the Directory list Search for the desired entry Highlight the entry Click Edit and make the changes To dial the edited entry click Dial O GN ee m I o Managing contacts from the Avaya CS 1000 Directory Deleting CS 1000 Directory contacts To delete a contact from the Personal Directory Redial List or Callers List 1 On the Call Control wi
43. Home or Mobile To dial a contact s non default telephone number right click the contact and select any other telephone number that appears in the menu Linking to external directories You can access the following external directories from the Local Directory window e Lightweight Directory Access Protocol LDAP directory Managing contacts from the Local Directory e Outlook directory e Windows Address Book directory WAB To access these external directories you must create a link to the desired directory in the Shortcut Bar After you add the directory an icon appears in the Shortcut Bar You can then click the icon to view or dial contacts in that directory Linking to the LDAP directory To add a link to the LDAP directory in the Shortcut Bar 1 From the Local Directory menu select Directory gt Add Link To gt LDAP Directory A Properties dialog box appears From the Properties dialog box you can access the following three tabs General Security and Schema 2 Inthe General tab enter the following required information into the corresponding field Directory Name the name of the directory as you want it to appear in the Shortcut Bar LDAP Path the path to the LDAP directory stored on your hard drive User Name and Password if applicable enter your LDAP user name and password 3 Inthe Security tab select from the following security protocols Use Secure Authentication
44. Shortcut Bar To add a group to a Local Directory 1 Right click a blank area on the Shortcut Bar 2 Select Add New Group A blank group button with a blinking cursor appears at the bottom of the Shortcut Bar 3 Enter the name you want for the group and press Enter To remove a group in a Local Directory 1 Click open the group you want 2 Right click anywhere on or under the Group button and its list of contacts Select Remove Group At the Delete Are you sure prompt click Yes To rename a group in a Local Directory 1 Click open the group you want 2 Right click anywhere on or under the Group button and list of contacts 3 Select Rename Group Managing contacts from the Local Directory A cursor appears in the Group button 4 Enter the new name you want the group to be called 5 Press Enter Note To view the list of contacts within a group click the desired group in the Shortcut Bar Using the Properties dialog box Use the Properties dialog box to enter or change contact information To open the Properties dialog box 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 31 2 Doone of the following Select Edit gt New Contact Click Ei New Contact on the toolbar Select a contact Select File gt Properties Click Properties The Properties dialog box contains four tabs e Properties
45. Softphone Call Control window The Avaya 2050 IP Softphone Call Control window supports the 1100 theme designed to look and feel like the Avaya 1100 Series IP Deskphones as well as an additional two compact themes available in black and silver The Avaya 2050 IP Softphone also supports an Accessibility Interface for visually impaired users To open the Avaya 2050 IP Softphone Call Control window 1 From your desktop PC select Start 2 Select Programs 3 Select Avaya gt Avaya 2050 IP Softphone gt Avaya 2050 IP Softphone Accessibility Interface To open the Avaya 2050 IP Softphone Accessibility Interface from the Call Control window 1 From your desktop PC select Start gt Programs gt Avaya gt Avaya 2050 IP Softphone gt Avaya 2050 IP Softphone The Call Control window appears 2 Click the Menu button Select File gt Settings gt Theme 4 Select Accessibility Interface Note f the Avaya 2050 IP Softphone is running you must exit and restart for the change to the Accessibility Interface to take effect Avaya 2050 IP Softphone Call Control window Call Control window The Call Control window see Figure 1 below and Figure 2 on page 25 includes the standard features that let you make and manage telephone calls For information about the elements of the Call Control window see Table 1 on page 26 Figure 1 Call Control Window 1100 series theme Line keys Line keys Navigation
46. Softphone including the following Current version number Copyright information Avaya logo Global IP Sound logo Accessibility Interface Accessibility Interface The Accessibility Interface works with screen reading software such as JAWS for Windows from Freedom Scientific that lets visually impaired users access the full range of Avaya 2050 IP Softphone features To open the Avaya 2050 IP Softphone Accessibility Interface from the Call Control window 1 Select File gt Settings gt Theme 2 Select Accessibility Interface Note You must exit and restart the Avaya 2050 IP Softphone for the change to Accessibility Interface to take effect Control groups The Accessibility Interface lets you move through the following four groups of controls e Display on page 103 e Line and Feature on page 104 e Date and Time on page 104 e Indicators on page 104 Display Use the Display group to check the current operating conditions of the Avaya 2050 IP Softphone When on a call you can navigate the Display group to e Check the calling line ID e Check the status of different call handling options such as Conference and Transfer When not on a call you can navigate the Display group to e Program the Avaya 2050 IP Softphone Accessibility Interface e Access voice mail e Use Avaya Communication Server 1000 Directory features Personal Directory Redial List Callers List
47. TY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want it to be of the greatest possible use to the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found and one line to give the program s name and an idea of what it does Copyright C yyyy name of author This program is free so
48. USB Headset Adapter elements and functions Part 2 of 2 Element Function Smart Functions Available on the desktop adapter only Press this button button to access the Smart Functions menu For more information see Using the Smart Functions menu on page 68 Answer button To answer an incoming call press Answer If you have no incoming call when you press this button the Avaya 2050 IP Softphone selects a line and you hear a dial tone Release button Press the Release button to terminate the current call Mute button Press the Mute button to mute a call When you mute a call you can still hear your caller but your caller cannot hear you Press the Mute button a second time to resume your conversation Mute light You can find the Mute light beside the Mute button With a call on mute the Mute light illuminates With a call off mute the Mute light remains off Volume button Use the Volume button to control the volume of the headset When the Smart Functions Menu appears use these buttons to move up and down in the menu Backlight The backlight illuminates when your headset is connected to the Avaya 2050 IP Softphone application To activate or deactivate the backlight feature click on File gt Settings gt USB Headset and select or clear the Use backlight check box Avaya 2050 IP Softphone USB Headset Adapter Answering calls with the USB Headset Adapter You can use the
49. a storage or distribution medium does not bring the other work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above ona medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distributionand only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installa
50. al Directory Application Server Administration and Password Administration For more information about the Call Control window see Avaya 2050 IP Softphone Call Control window on page 23 Avaya 2050 IP Softphone Overview Local Directory window Use the Local Directory window to create manage and use a telephone directory stored on your local computer and to access external directories such as LDAP Outlook and WAB For more information about the Local Directory see Local Directory on page 31 Settings window Use the Settings window a series of dialog boxes to set up the various Avaya 2050 IP Softphone features For information about opening the Settings window see Avaya 2050 IP Softphone Settings on page 78 System tray icon and menu You can right click the Avaya 2050 IP Softphone system tray icon located at the right side of the Windows taskbar at the bottom of your screen to make and manage calls Expansion Module Use the Expansion Module EM to display the status of pre programmed lines for other IP Deskphones on the network For more information see Avaya 2050 IP Softphone Expansion Module on page 60 i2050 exe application The i2050 exe application lets the Avaya 2050 IP Softphone communicate with the server This process appears as long as the Avaya 2050 IP Softphone icon appears in the system tray Avaya 2050 IP Softphone Call Control window Avaya 2050 IP
51. all Control window Figure 5 The Settings Window 2050 IP Softphone Settings Server License Servers im Server Remove Modify Name Meas new J Remove _ Modify name Macros M show profile selection dialog on startup Audio Run in background on start Sound Devices ing Ci Hardware ID Advanced Audio Listener IP Notifications Hot Keys Lamp Sounds Key Type Language Expansion Module Personal Call Recording Plantronics USB Headset USB Headset Log Files About Ce Opening the Settings window Use one of the following options to open the Settings window e From the Windows operating system Select Start gt Programs gt Avaya gt Avaya 2050 IP Softphone gt Avaya 2050 IP Softphone Settings Select Start gt Control Panel gt Avaya 2050 IP Softphone In Windows XP select Switch to Classic View to view the list of settings Avaya 2050 IP Softphone Settings e From the Avaya 2050 IP Softphone Call Control window Click the Menu button and select File gt Settings Using the Settings window The following sections describe how to configure the various Avaya 2050 IP Softphone features and functions e Profiles on page 80 e Server on page 84 e License Servers on page 86 Theme on page 87 e Features on page 87 e Macros on page 88 e Audio on page 88 e Sound Devices on page 89 Hardware ID
52. also access macros by selecting Keys gt Macros The following sections describe how to work with macros Entering a macro on page 72 e Deleting a macro on page 73 e Playing a macro on page 73 Entering a macro You can enter a macro to automate a procedure or repetitive action To enter a macro 1 Open the Settings window For details see Opening the Settings window on page 78 2 Select Macros The Macros settings dialog box opens 3 Click New Macro The New Macros dialog box opens Enter the name of your new macro Create the macro using a combination of the following TO enter numbers click the dialpad Avaya 2050 IP Softphone macros Select the actions you want from the Keys menu and then click Add 6 To add the new macro to the list click Apply 7 To exit the Macros dialog box click OK Note 1 Use the Pause action to introduce a half second delay in the macro a requirement for some Interactive Voice Response applications and voicemail systems Note 2 You can move macro items up and down the macro list Select the macro item you want to move and then use the up and down arrow keys to move the item in the direction you need Note 3 For a list of macro values refer to Table 1 on page 26 Deleting a macro To delete a macro 1 From the Macro menu select the macro you want to delete 2 Click Delete Macro This clears the macro 3 To finalize the change
53. application Contact your system administrator for more information about the Call Recording function Settings Opens the Settings window and the various tabs Avaya 2050 IP Softphone menu commands Using the Edit menu From the Edit menu you can choose from any of the following e Copy Copies the contents in the display window for use in other applications e Paste Pastes phone numbers or other dialable strings copied from other applications Input Mode Selects method that the application uses to interpret input from the keyboard The two methods are Numeric Select Numeric and the Avaya 2050 IP Softphone interprets keyboard characters a 1 800 number for example as single numbers for dialing Alphabetic Select Alphabetic and the Avaya 2050 IP Softphone interprets each keyboard character as a multiple number For example pressing 1 will result in two 1 s Pressing 2 will result in four 2 s Using the Keys menu From the Keys menu you can choose from any of the following e Headset Handset Select to answer an incoming call or obtain a dial tone to make a call e Handsfree Select to answer or make a call using the handsfree speaker To set the desired speaker select File gt Settings gt Sound Devices From Handsfree Ringing Paging device select your Speaker from the speakers list e Answer Select to answer an incoming call or obtain a dial tone Goodbye Select to end a call e H
54. aya CS 1000 Directory user preferences Area code setup Use area code setup to organize the display of incoming telephone numbers When an incoming call arrives with an area code that matches one of the three stored area codes the Avaya 2050 IP Softphone reorders the incoming call number to display the telephone number followed by the area code as opposed to the area code followed by the telephone number This reordering also applies to the order of telephone numbers found in the Callers List To configure up to three saved area codes 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Log Options Select Area Code Setup 4 Select 1st Code 2nd Code or 3rd Code 5 Enter the area code you want to use or edit the existing area code The default for area code setup is no area code specified Name display format You can set the Avaya 2050 IP Softphone to display the name of the incoming calling party in either of the following formats e first name last name e last name first name To set the name display format 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Name Display format Configuring Avaya CS 1000 Directory user pre
55. confirm menu selection 1100 series theme only Volume To increase or decrease the volume decrease increase A Headset To answer and make calls using the headset Handsfree To answer and make calls using the handsfree speaker Mute KI Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If Mute key is enabled click the Mute key to mute the headset and listen to the receiving party without transmitting Click the Mute key again to return to two way conversation Note If Mute key is not enabled clicking the Mute key places the call on hold Click the Mute key again to restore the active call or click the line key to restore the active call You cannot retrieve this call from hold by clicking the Hold key The handset display indicates the Mute status Mute On or Mute Off Avaya 2050 IP Softphone Call Control window Table 1 Avaya 2050 IP Softphone components and functions Part 3 of 3 Element Function wath Hold To place an active call on hold The feature key label for the line on hold displays a flashing icon to indicate that the call is on hold Return to the call by clicking the Line button of the call on hold SS Release To terminate an active call Line keys To access one of six programmable Line keys These keys can represent line appearances DNs
56. d party application shows in the following fields e Application displays the name of the third party application e Version displays the current version number of the application e Vendor displays the vendor name of the application e Path displays the directory and file name where the third party application resides on your computer To allow the Avaya 2050 IP Softphone to record calls 1 Select Allow this application to record calls 2 Click OK or Apply To launch the call recording application on startup 1 Select Launch the Personal Call Recorder application 2 Click OK or Apply Avaya 2050 IP Softphone Settings To display warning messages when call recording is enabled 1 Select Display a warning message when call recording is enabled 2 Click OK or Apply Plantronics USB Bluetooth Headset Use the Plantronics USB Headset to configure settings for Plantronics USB Bluetooth headsets USB Headset Use the USB Headset dialog box to do the following e Selecting the headset on page 99 e Setting external lamp controls on page 99 e Using the backlight on page 101 e Configuring Smart Functions on page 101 Selecting the headset For optimal performance select the headset from the list that matches the headset currently connected to your USB Headset Adapter To choose a headset 1 From the list select the headset you are using 2 Click Apply Setting external lamp controls N
57. dinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or else saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of
58. e off line and so on The EM is similar to the Key Expansion Module KEM device available for hardware IP Deskphones Figure 4 shows the Expansion Module window Figure 4 Avaya 2050 IP Softphone Expansion Module AN Expansion Module no X Avaya 2050 IP Softphone Expansion Module Up to three EMs can be added to the IP 2050 Call Control Window with the additional EMs cascading vertically beneath the original window A scrollbar allows access to additional keys Each key has a label and an icon indicating the state of the assigned client The labels are set automatically by the system administrator however users can edit these labels using the Settings menu The icons have cadences identical to those of external lamp controls For more information on lamp control cadences see Setting external lamp controls on page 99 Note Key assignment for the EM is performed by the system administrator Settings for the EM are configured using the Avaya 2050 IP Softphone Settings menu See Expansion Module on page 97 Using the Expansion Module To launch the Expansion Module 1 Click the Menu button 2 Select View 5 Expansion Module The EM window opens You can move the EM window so that it docks to the left or right side of the Call Control window or leave it open as a separate window Calls are retrieved by pressing the appropriate line key Note The Expansion Module feature is available
59. e application conflicts with another application on your computer Under normal operation the Avaya 2050 IP Softphone listens for UNIStim traffic on all IP addresses and IP ports You can set the Avaya 2050 IP Softphone to listen to only one specific IP address or port To use a specific address 1 Select Use a specific address The dimmed text box activates 2 Enter the address to which you want the Avaya 2050 IP Softphone to listen The format of the IP address is 99 99 99 99 To use a specific port 1 Select Use a specific port The dimmed text box activates 2 Enter the port to which you want the Avaya 2050 IP Softphone to listen To return the settings to their installation defaults click Restore Defaults Notifications Use the Notifications dialog box to select the alarm that sounds when the Avaya 2050 IP Softphone connects to or disconnects from a call server The phone notifies an incoming call You can assign a sound to any of the following three events e Server connected e Server unreachable Server unresponsive Avaya 2050 IP Softphone Settings To assign a sound to an event 1 From the Select an event list select the event to which you want to assign a sound Select Play sound Enter the path and file name of the audio file you want to use You can also search for the file by clicking browse The selected file name appears in the text box Note The Avaya 2050 IP Softphone currently suppo
60. ection Established Reinitializing Description This message appears after the Avaya 2050 IP Softphone establishes a connection and sends a request to the communication server to resume connection The communication server is expected to reply to this request Some communication servers direct the Avaya 2050 IP Softphone to various subcomponents causing this Troubleshooting the Avaya 2050 IP Softphone message to appear two or three times in rapid succession during a normal startup Note Under normal setup the Connection Established Reinitializing message appears briefly then disappears after successful connection Potential causes e A Connection Established Reinitializing message indicates a programming error in the communication server Action Wait a moment Under normal operation the message disappears after successful connection If the message continues check for correct communication server programming Authorization failed Symptom The following message appears Authorization failed Description The Avaya 2050 IP Softphone has no authorization to use the communication server Potential causes e Your system administrator has not authorized the Avaya 2050 IP Softphone e The HardwarelD found in the Settings window under the Hardware ID dialog box does not match the HardwarelD provisioned for the communication server Action Contact your system administrator
61. ectory to other applications An entry can contain any of the following e Last name up to 24 characters e First name up to 24 characters Avaya 2050 IP Softphone Directories e DN at work up to 31 characters DN at home up to 31 characters Cell phone up to 31 characters e Pager up to 31 characters Callers List The Callers List can contain up to 100 entries When the list is full the system overwrites the oldest entry In Directory View mode the caller s name displays along with the Callers List entry count Entries in the Callers List are sorted by Call Log time The first entry you see is the first new entry If you press the down navigation key more new items in the Callers List display If you press the up navigation key older items in the list display The following list describes the contents of a Callers List entry e Last name 24 characters First name 24 characters e DN 31 characters e Time date e Number of calls Note f the caller name is not defined then only the telephone number is displayed Redial List The Redial List can contain up to 20 entries When the list is full the system overwrites the oldest entry In Directory View mode the number you dialed displays Redial List content updates when you dial out Entries in the Redial List are sorted by Call Log time The oldest entry appears at the beginning of the list To access the oldest entry click the down navigat
62. eriencing choppy or broken speech move the Audio Quality slider toward Higher Quality Windows transition effects The Windows operating system uses very high process and thread priorities when performing low level Windows operations such as minimizing and maximizing applications This can cause brief breaks in the Avaya 2050 IP Softphone audio streams To reduce the severity of these breaks turn off the Windows transition effects for menus and tool tips Troubleshooting the Avaya 2050 IP Softphone To turn off the Windows transition effects 1 Select Start gt Control Panel gt Display 2 Select the Effects tab or in Windows XP the Effects button on the Appearance tab 3 Clear Use transition effects for menus and tool tips Other applications Other applications running on your computer especially CPU intensive applications or applications that intercept or delay packets such as firewalls can cause broken audio Multiple Ethernet interfaces on a single PC can sometimes conflict with each other For example the Avaya 2050 IP Softphone sometimes exhibits intermittent breaks in audio when using docked notebooks that have a Xircom RealPort Cardbus Ethernet 10 100 Modem 56 PC Card PCMCIA inserted In the specific case of this PC card the problem relates to a version of the Xircom driver This driver takes CPU cycles even when it is not active and this in turn causes Avaya 2050 IP Softphone audio to become ch
63. ferences 3 Select last name first name or first name last name The default setting for name display format is first name last name Using Password Administration You can access Password Administration from the CS 1000 Directory features list When the system administrator defines your Station Control Password SCPW on the server you can then set Password Administration functions such as Enabling Password Protection on page 112 e Changing your personal password on page 113 With password protection enabled the Avaya 2050 IP Softphone requires authentication before allowing you to access the Personal Directory Redial List or Callers List When you attempt to access any of these password protected features a prompt asking you to enter your password appears Note The default setting for Password Protection is Off Enabling Password Protection To turn Password Protection On Off 1 From the Call Control window click Directory 2 Select Change Protection mode If Password Protection is enabled a prompt asks you to enter your password 3 Click one of the following To confirm click Ent To delete your password click Del To clear your password click Clr To cancel and return to the Directory list click Can 4 If you clicked Ent select one of the following Enable Pwd Protection Configuring Avaya CS 1000 Directory user preferences Disable Pwd Protection
64. formation about setting user preferences for CS 1000 Directory features see Configuring Avaya CS 1000 Directory user preferences on page 107 Installing and setting up the Avaya 2050 IP Softphone Installing and setting up the Avaya 2050 IP Softphone The following describes the requirements for installing and setting up the Avaya 2050 IP Softphone System requirements To use the Avaya 2050 IP Softphone you require e Pentium compatible CPU 1 GHz or higher e 256 Mbytes RAM or higher for Windows XP Windows Vista and Windows 7 e 55 Mbytes or higher free hard drive space all languages e 800X600 or higher resolution monitor 16 bit color e Universal Serial Bus USB port version 1 1 or 2 0 Supported operating systems To use the Avaya 2050 IP Softphone you must have one of the following operating systems e Windows XP 32 bit e Windows Vista 32 bit and 64 bit e Windows 7 32 bit and 64 bit Note Windows 2000 and Windows XP 64 bit are not supported Avaya USB Audio Kit The USB Audio Kit lets you hear and speak with your callers To ensure proper Avaya 2050 IP Softphone functionality use only the following Avaya supported or compatible USB audio kits e Avaya Enhanced USB Adapter desktop e Avaya Mobile USB Adapter mobile e Algo Analog Terminal Adapter compatible Installing and setting up the Avaya 2050 IP Softphone The Avaya USB Audio Kit includes e USB Headset Adapter desk
65. ftware you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c they could even be mouse clicks or menu items whatever suits your program You should also get your employer if you work as a programmer or your school if any to
66. hortcut Bar Managing contacts from the Local Directory Note 1 You cannot directly add contacts to an external directory from within the Local Directory Note 2 f the contents of an external directory change you must first update that directory for the changes to show in the Local Directory To update right click the imported directory and click Refresh Managing contacts from the Avaya CS 1000 Directory Managing contacts from the Avaya CS 1000 Directory Your server supports the following Avaya CS 1000 Directory features Personal Directory Redial List and Callers List You can use the following options to manage contacts in CS 1000 Directory features e Adding contacts to the Personal Directory on page 49 e Editing CS 1000 Directory contacts on page 50 e Deleting CS 1000 Directory contacts on page 51 e Finding CS 1000 Directory contacts on page 51 e Dialing from the Personal Directory on page 51 e Dialing from the Redial List on page 52 e Dialing from the Callers List on page 52 Adding contacts to the Personal Directory To add contacts to the Personal Directory 1 On the Call Control window click Directory 2 Select Personal Directory gt Add A text editor starts 3 Enter the contact information Note To add a pause in the number click Pause at any time during data entry 4 To submit the entry click Done Managing contacts from the
67. htweight Directory Access Pro tocol LDAP 44 Line and Feature 104 Line keys 28 Line 53 Local Area Network LAN 19 Local Directory 31 38 MAC addresses 90 Macros 72 Manual Override 100 Maximize button 65 Menu command 74 Message Waiting light 65 Message Waiting 101 Mute button 66 Mute light 66 N Navigation arrows 27 O Outbox Shift 28 Outlook directory 45 P Password Administration 112 Personal Directory 32 51 Primary display 26 Priority 101 Q Quit 26 R Redial List 33 52 140 Release button 66 Release 28 S Services 28 Settings 78 79 About 102 Advanced Audio 92 Features 87 Hardware ID 90 hot keys 94 Key Type 96 Lamp Sounds 95 Language 97 License Servers 86 Listener IP 93 macros 88 Personal Call Recording 98 Profiles 80 Server 84 Skin 87 Sound Devices 89 Sounds 93 Text Replacements 95 USB Headset 99 Smart Functions button 66 Smart Functions 68 Soft keys 26 Speaker 27 Supported operating systems 36 System requirements 36 System tray 30 T TAPI 57 Telephony Application Program ming Interface TAPI 57 U USB Headset Adapter 67 V View menu 76 Voice over IP VoIP 19 Volume button 66 Volume 27 WwW Wide Area Network WAN 19 Windows Address Book directory 45 Index
68. ication Server 1000 Release 5 0 This document contains information previously contained in the following legacy document now retired IP Softphone 2050 User Guide NN 10300 054 June 2006 Standard 4 00 This document is up issued to reflect additional information about reserved keyboard keys March 2006 Standard 3 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 for the IP Softphone 2050 Version 2 August 2005 Standard 2 00 This document is up issued to support Nortel Communication Server 1000 Release 4 5 March 2005 Standard 1 00 This is the first issue of the document after removing MVC 2050 content GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing it is not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library Genera
69. ice When using a handsfree ringing paging device use this area to e Select the microphone and speaker e Adjust volume e Select or clear mute status Avaya 2050 IP Softphone Settings The Microphone text box displays the currently selected microphone To change the microphone select the microphone you want to use from the microphone list The Speaker text box displays the currently selected speaker To change the speaker select the speaker you want to use from the speaker list To adjust the volume of the microphone and speaker use the volume slider bar To mute both devices select Mute To return the settings to installation defaults click Restore Original Values Hardware ID Note This dialog box is intended for expert users only Use the Hardware ID dialog box to select the hardware address reported to your communications server The Hardware ID text box displays the current hardware address The following sections describe the Hardware ID settings e MAC addresses on page 90 e Reset button on page 91 MAC addresses The Avaya 2050 IP Softphone default IP address comes from your Ethernet hardware as a Medium Access Control MAC address If several Ethernet interfaces are installed then the Avaya 2050 IP Softphone chooses the first MAC address it detects and uses that address in all subsequent re connections Note Some Virtual Private Network VPN clients hide their MAC addresses In
70. ick the Line key for the active call 2 From the Call Control window click wag Hold Using Record On Demand key If this feature is enabled you can use the Record on Demand ROD feature key to record your telephone conversation Managing Avaya 2050 IP Softphone calls Click the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key blinks while it is connecting to the call recording application and is lit when the call is recording The ROD key is displayed in the following scenarios e Normal operation Click the ROD key during an active call to record the call e Call Recording CR application in ROD Mode Click the ROD key during an active call to record the call e Bulk Recording For an active call or unregistered DN Position ID call recording is initiated even though the ROD key is not pressed 1 Click the ROD key during an active call 2 To stop the call recording click the ROD key again Using SAVE key Use the SAVE feature key to save the recording of an active call This key is associated with the active user ID and is operational only if a call is active The SAVE key is displayed in the following scenarios e Normal operations If the SAVE key is clicked during an active call the call is saved e CR application in Bulk Record Save everything mode Recorded conversation is saved at the end of the
71. ion key To access the newest entry click the up navigation key Avaya 2050 IP Softphone Directories A Redial List entry can contain any of the following e User name up to 24 characters e DN up to 31 characters Time of the last call occurrence e Time date Note f the caller name is not defined then only the telephone number is displayed Opening CS 1000 Directory features To open the Personal Directory Redial List or Callers List 1 From the Call Control window click Directory 2 Scroll and select an item from the following list Personal Directory Callers List Redial List Password Administration The Personal Directory Redial List and Callers List features have a one minute time out control period If the application rests idle for one minute during any of the operations the directory feature closes and your Avaya 2050 IP Softphone returns to the idle state For information about managing contacts or making calls from the CS1000 Directory see Managing contacts from the Avaya CS 1000 Directory on page 49 Password Administration For information about using and setting Password Administration see Using Password Administration on page 112 Avaya 2050 IP Softphone Directories Application Server Administration Using the Application Server Administration feature your system administrator can e Back up and restore the database e Manage user profiles For in
72. l Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original
73. ls a 54 Incoming Call Notification 00 c eae eee 54 Holding and retrieving telephone calls 55 Using Record On Demand key 00000 eee 55 Hanging up telephone calls eee 57 Support for TAPI applications aa 57 Viewing active status es 58 Avaya 2050 IP Softphone Expansion Module 60 Using the Expansion Module 05 61 Working with Groups 0c cence eee 61 Graphical External Application Server 63 Configuring the GXAS plugin 00200 eee 63 Starting the GXAS plugin 0 0000 e eee eee 63 Selecting a GXAS application a 63 Using the session window eee 64 Avaya 2050 IP Softphone USB Headset Adapter 65 Answering calls with the USB Headset Adapter 67 Hanging up calls with the USB Headset Adapter 67 Adjusting the volume with the USB Headset Adapter 67 Muting a call san cere ee a eee 68 Using the Smart Functions menu 0 005 e ee 68 Customizing the Smart Functions menu 69 Custom Functions for Smart Functions menu 69 Avaya 2050 IP Softphone macros 72 Entering a macro eee ee 72 Deleting a Macro 1 ce eee 73 Playing a Macio cs eee eke bE dee we ee 73 Avaya 2050 IP Softphone menu commands 74 Call Control window menu command
74. lt path was overwritten during installation then you must designate the correct path to the Avaya 2050 IP Softphone file To select the path to the IP Softphone file 1 Click Browse A Browse for folders dialog box opens 2 Locate and select the Avaya 2050 IP Softphone folder in your file system 3 Click OK To read the Microsoft Active Accessibility MSAA information 1 Select the MSAA Screen Reading Advanced Support check box 2 Click OK Note Alternatively you can use the theme dialog box to configure the Accessibility Interface for Avaya 2050 IP Softphone For information about opening or using the Accessibility Interface see Accessibility Interface on page 103 Features Use the Features dialog box to rearrange the features found under Keys gt Features on the Call Control window Avaya 2050 IP Softphone Settings The Feature Menu lists all available server supported features Use the arrow keys to move individual items up and down in the list The list includes e Message e Directory e Shift e Services Expand Copy e Quit e Redial List e Callers List Note In Avaya Communication Server 1000 systems the Available Features list remains empty You can access any item on the Available Features list from the Keys gt Features list Macros For information about setting macros see Avaya 2050 IP Softphone macros on page 72 Audio Use the Audio dialog box to adjust
75. m tray From this menu you can make answer and manage your calls as well as access macros and features Avaya 2050 IP Softphone Directories Avaya 2050 IP Softphone Directories The Avaya 2050 IP Softphone uses the following directories for maintaining and accessing contacts e Local Directory on page 31 stored on your local drive e Avaya Communication Server 1000 Directory on page 32 stored on your server Local Directory The Avaya 2050 IP Softphone Local Directory lets you store as many phone directories on your computer as you need You can use the Shortcut Bar to organize your contacts into smaller groups of shortcut links You can use the Local Directory to e Link to external directories such as Outlook Act and LDAP e Dial from external directories e Save contacts locally to your computer e Filter long directories so they are easier to use Note Do not confuse the Avaya 2050 IP Softphone Local Directory with the Avaya Communication Server 1000 Directory accessible by clicking mj Directory on the toolbar The Shortcut Bar on the left side of the window lists all groups of shortcut links including e Local Directory main directory contacts e Quick Dials a built in group for selecting shortcuts to contacts Opening a Local Directory from the Call Control window To open a Local Directory 1 Click the Menu button and select View gt Local Directory 2 Select one of the following
76. mize what appears on this menu using the Configuration Utility To access the Smart Functions menu 1 2 Press the Smart Functions button on the USB Headset Adapter Highlight the feature you want using one of the following Mouse pointer Keyboard arrow keys Volume button on the USB Headset Adapter To select the feature click OK Note 1 f only one feature shows up in the menu the Don t display this dialog again check box appears Select this check box to map the Smart Function button directly to that one available feature You can then press the Smart Function button to execute the feature directly bypassing the menu Note 2 The Smart Functions button is available only on the desktop version of the USB Headset Adapter Avaya 2050 IP Softphone USB Headset Adapter Customizing the Smart Functions menu You can customize the features that appear on the Smart Functions menu using the Configuration Utility To customize the Smart Functions menu 1 From the Call Control window select File gt Settings gt USB Headset The USB Headset Settings window opens 2 Click Configure Smart Functions The Configure Smart Functions dialog box opens 3 From the dialog box you can Add Remove or Rearrange functions from the Smart Function menu To add a function select the function you want from the Available functions list and then click Add To remove a function select the function you want to
77. n the Program independent of having been made by running the Program Whether that is true depends on what the Program does 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most or
78. n window can be docked to the main interface of the Avaya 2050 IP Softphone or moved to the desired screen location Click and type within the session window as if the application was active on your local machine Avaya 2050 IP Softphone USB Headset Adapter Avaya 2050 IP Softphone USB Headset Adapter You must install an Avaya USB Audio kit before using the Avaya 2050 IP Softphone The features of the USB Headset Adapter are described in Table 3 Table 3 USB Headset Adapter elements and functions Part 1 of 2 Element Function Message Waiting light The red Message Waiting light is located at the top of the USB Headset Adapter The light illuminates when you have voicemail messages waiting The light flashes when a call is ringing on the Avaya 2050 IP Softphone Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you obtain dial tone Maximize button Press the Maximize button to maximize or minimize the Avaya 2050 IP Softphone If the Avaya 2050 IP Softphone is minimized press this button to maximize the Avaya 2050 IP Softphone window If the Avaya 2050 IP Softphone is maximized but behind another window press this button to bring the Avaya 2050 IP Softphone to the foreground If the Avaya 2050 IP Softphone is maximized press this button to minimize the Avaya 2050 IP Softphone Avaya 2050 IP Softphone USB Headset Adapter Table 3
79. ndow click Directory Select the Personal Directory Redial List or Callers List Search for the entry Highlight the entry Click Delete Click Confirm or Cancel oa fF O N To delete the entire Redial List or Callers List 1 Click mj Directory 2 Select Redial List or Callers List 3 Click Del 4 Click Yes Finding CS 1000 Directory contacts To find contacts in Personal Directory Redial List or Callers List 1 On the Call Control window click Directory 2 Click the desired directory and do one of the following Scroll through the directory to the desired entry To go directly to the desired entry enter the entry Search by first name last name or number Dialing from the Personal Directory To dial from the Personal Directory 1 On the Call Control window click Directory 2 Select the Personal Directory Managing contacts from the Avaya CS 1000 Directory 3 Find the contact using one of the following Scroll to the desired contact Search for the contact by name or number Enter the number of the contact to find it 4 To dial the selected entry double click the contact Dialing from the Redial List To dial from the Redial List in the CS 1000 Directory 1 On the Call Control window click Directory 2 Select Redial List 3 Find the contact using one of the following Scroll to the desired contact Search for the contact by name or number
80. nection is reinitializing on page 119 Authorization failed on page 120 Unable to retrieve communication server parameters from DHCP server on page 121 Unable to connect to GXAS server on page 121 Communication server is unreachable Symptom One of the following messages appears Connecting Server unreachable Reconnecting in xx seconds 802 1 QoS is not supported on your network Troubleshooting the Avaya 2050 IP Softphone Description These messages indicate that the connection with the communication server cannot be established The Avaya 2050 IP Softphone sets a random retry time after which it attempts to reconnect This process repeats until the Avaya 2050 IP Softphone successfully connects The Connecting message appears briefly or not at all under the following conditions e The communication server is running and reachable e The Avaya 2050 IP Softphone is directed to the correct IP address The Server unreachable message appears when the Avaya 2050 IP Softphone encounters a problem contacting the communication server Potential causes e Network down Computer not connected to the network e Invalid communication server settings in the Configuration Utility e Invalid communication server settings in DHCP configuration Communication server down Action e Ping another station on the network e Ping the communication server e Use the Server dialog b
81. ng an incoming call using the Enter key March 2012 Standard 05 04 This document is up issued to support Avaya 2050 Softphone Release 4 3 reflecting support for 64 bit on Windows 7 and Vista operating systems August 2011 Standard 05 03 This document is up issued to support Communication Server Release 7 5 June 2011 Standard 05 02 This document is up issued to support Avaya 2050 Softphone Release 4 0 October 2010 Standard 05 01 This document is up issued to support Avaya 2050 Softphone Release 4 0 June 2010 Standard 04 01 This document is up issued to support Communication Server Release 7 0 June 2009 Standard 03 02 This document is up issued to support IP Softphone 2050 Release 3 3 with Communication Server Release 5 5 and later May 2009 Standard 03 01 This document is up issued to support Communication Server Release 6 0 July 2008 Standard 02 03 This document is up issued to support IP Softphone 2050 Release 3 1 February 2008 Standard 02 02 This document is up issued to add information to the USB Headset Adapter features appear dimmed section And to add information on using the Reset button in the Profiles section December 2007 Standard 02 01 This document is up issued to support IP Softphone 2050 Release 3 0 July 2007 Standard 01 02 This document is up issued to update Input Modes May 2007 Standard 01 01 This document is issued to support Commun
82. ngth of each call To enable Call Timer 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Timer 3 Select Call Timer On Configuring Avaya CS 1000 Directory user preferences Configuring Call Log options Use the Call Log telephone option to configure the following preferences e Logging all unanswered incoming calls on page 109 New call indication on page 109 e Preferred name match on page 110 e Area code setup on page 111 e Name display format on page 111 Logging all unanswered incoming calls You can set the Callers List to log either all incoming calls or unanswered incoming calls only To log all calls or only incoming calls 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Log Options Select Incoming calls 4 Select Log Mode Select either of the following To log all calls select Log All Calls To log all calls including calls received while the phone was busy select Log calls if busy To log only unanswered calls select Log unanswered calls The default setting for Log Mode is Log All Calls New call indication With the new call indication option enabled the Ava
83. nitial directory box You can then navigate to the correct directory make your selection and click OK to finish To change the icon that appears beside this function on the Smart Functions menu click Change then go through steps 7 to 9 If you do not want to change the icon go to step 10 Click Browse Navigate to the file you entered in the Command box and select it Click Open Select one of the icons that appears Click OK To add the new function to the Smart Functions menu click OK To modify a custom function 1 2 3 4 Select the custom function you want to modify Click Modify Make the required changes Click OK Avaya 2050 IP Softphone USB Headset Adapter To remove a custom function 1 Select the custom function you want to remove 2 Click Delete 3 To confirm the deletion click Yes Avaya 2050 IP Softphone macros Avaya 2050 IP Softphone macros Use the Avaya 2050 IP Softphone to enter macros A macro is a sequence of keystrokes that you can use to automate repetitive actions For example you can program a macro that selects a particular telephone line and then dials a telephone number automatically or a macro that ensures a certain number is always dialed out on a particular telephone line To access the Avaya 2050 IP Softphone Macro Settings menu from the Call Control window click File gt Settings gt Macros All macros are listed in the Macros Settings window You can
84. nnot directly add contacts to an external directory from within the Local Directory Note 2 lf the contents of an external directory change you must first update that directory for the changes to show in the Local Directory To update right click the imported directory and click Refresh Editing contacts in the Local Directory To edit contacts in the Local Directory 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 31 Using your mouse pointer highlight the contact you want to edit Open Properties using one of the following methods Select File gt Properties Click Properties on the toolbar Right click the selection and choose Properties from the menu Select the tab you need and edit the information Click OK Deleting contacts from the Local Directory You can delete contacts from the Local Directory or remove contacts from a group of shortcut links Managing contacts from the Local Directory To delete a contact from the Local Directory 1 4 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 31 Using your mouse pointer select the contact you want to delete Note To delete a range of contacts click the first contact in the range and then shift click the last contact in the range The entire range highlights You can also CTRL click to select a number of co
85. ntacts in different places Delete the contact by doing one of the following Select Edit gt Delete Click X Delete on the toolbar Right click your selection and choose Delete from the menu To confirm the deletion click Yes To remove a contact from a group of shortcut links 1 2 On the Shortcut Bar select the group of shortcut links from which you want to delete a contact Right click the contact and choose Remove Item from the menu Finding contacts in the Local Directory You can search for contacts in a Local Directory by name To find a contact in one of your directories 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 31 Select or click either of the following Select Edit gt Find Contact Click Find Contact on the toolbar The Find Contact window appears Enter the name of the contact you want to find Managing contacts from the Local Directory Note Names in the directory are formatted as last name first name Use this format when searching for a contact Click Find Now Search results display in the Find Contact window 5 To stop a search click Stop Filtering a Local Directory The Avaya 2050 IP Softphone lets you filter a Local Directory making it smaller and easier to manage This feature is useful for dealing with large directories By filtering a directory you can reduce the n
86. o assign a hot key Under Press a new shortcut key enter the key combination Alt Ctrl V for example that you want as your hot key Click Assign Note If the key combination is already taken the previously assigned feature appears in the Shortcut Key Currently Used By text box Note To activate an item using the Select Fields feature group click Enter To assign a hot key you can enter any keyboard key combination except for the following AtoZ Shift A to Shift Z Alt A to Alt Z 0to9 Alt 0 to Alt 9 Asterisk Avaya 2050 IP Softphone Call Control window e Number sign Up down left and right arrow keys e Shift Up Shift Down e PageUp PageDn e Alt F1 to Alt F12 e F1 Shift F1 Ctrl F1 Ctrl Alt F1 Ctrl Alt Shift F1 e Space bar Removing a hot key To remove a hot key 1 Open the Settings window For information about opening the Settings window see Opening the Settings window on page 78 2 Select Hot Keys 3 Choose the feature group that you want to access Buttons Menu or Fields Accessibility Interface only 4 From the Items list select the feature from which you want to remove a hot key 5 Click Remove System tray icon and menu Use the Avaya 2050 IP Softphone system tray icon menu to manage phone calls and messages without opening the Call Control window To access the menu right click the Avaya 2050 IP Softphone icon in the Windows taskbar syste
87. o incorrect password attempts then the application also locks your access to other password protected features If you forget your password or the system locks you out then your system administrator can reset and unlock your access at any time Avaya 2050 IP Softphone Diagnostics Avaya 2050 IP Softphone Diagnostics Overview Avaya 2050 IP Softphone diagnostics are accessible from the Help menu and provide information about specific Avaya 2050 IP Softphone software hardware and networking components This information is useful to advanced users or support personnel when investigating problems with the application Using the Avaya 2050 IP Softphone diagnostics To view the Avaya 2050 IP Softphone diagnostics page 1 Click the Menu button 2 Select Help gt Avaya 2050 IP Softphone Diagnostics The diagnostics page appears When the diagnostics page is open the Avaya logo button provides basic menu functions such as Open Save as Print View and Zip and Email Diagnostic Files There is also a Quick Access Control toolbar with icons representing the Open Save Print Refresh and Auto Refresh functions To save the current diagnostic page 1 Click the Menu button in the top left corner of the diagnostics page window Select Save as Browse to the location where the file is to be saved Enter a name for the file Click Save The file is saved as type HTM Gr a GO NO Avaya 2050 IP Softphone Diagnostics
88. old Select to put an active call on hold e Mute Select to place your call on mute You can hear the caller but the caller cannot hear you e Send Select to confirm menu selections and terminate input sequences e Features Select to view a list of available server supported features Avaya 2050 IP Softphone menu commands Macros From the macros menu select the macro you want to dial Using the View menu From the View menu you can choose from any of the following Local Directory Select to access the Local Directory window including links to contacts in Outlook and other applications See Local Directory on page 31 for details Expansion Module Select to show or hide the Expansion Module See Avaya 2050 IP Softphone Expansion Module on page 60 for details Graphical External Application Server GXAS Select to launch the GXAS interface See link for details Using the Help menu From the Help menu you can choose from any of the following Quickstart Select to view basic information about operating the Call Control window and the USB headset Hot Keys Select to view a list of both Buttons and Menus hot keys License Agreement Select to view the current licensing agreement Contents Select to open the contents section of the Avaya 2050 IP Softphone Help system Search Select to search for a specific item in the Avaya 2050 IP Softphone Help system Index Select to open
89. on is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License incorporates the limitation as if written in the body of this License 9 The Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar in spirit to the presen
90. oppy Solutions for this example are Upgrade your Xircom driver Remove the PC card when the notebook is docked To upgrade your Xircom driver 1 Download and install a new PC card driver from the Xircom web site 2 Follow the installation instructions provided by Xircom Note You require administrator privileges on Windows 2000 Windows sound plays from the headset Description Windows sounds play from your headset instead of your computer speakers interfering with Avaya 2050 IP Softphone audio Action Troubleshooting the Avaya 2050 IP Softphone In some cases the Windows operating system defaults all the sounds to the new sound device To set Windows sounds to play from your computer speakers 1 Select Start gt Control Panel gt Sounds Speech and Audio Devices 2 Select Sounds and Audio Device Select Audio From the Sound Playback gt Default device list select your computer sound card Note f you do not want to use the Headset Adapter for playback select another device from the Sound playback gt Default device list Advanced audio problems due to network performance If network performance causes audio problems use the Advanced Audio dialog box in the Avaya 2050 IP Softphone Settings window to override your communication server audio values For more information about Advanced Audio see Advanced Audio on page 92 Reset conditions The Avaya 2050 IP Softphone resets
91. ories 31 Local Directory 0 cee eee 31 Avaya Communication Server 1000 Directory 32 Installing and setting up the Avaya 2050 IP Softphone 36 System requirements 00 a 36 Installing the Avaya 2050 IP Softphone 37 Managing contacts from the Local Directory 38 Adding contacts to a Local Directory 38 Editing contacts in the Local Directory 39 Deleting contacts from the Local Directory 39 Finding contacts in the Local Directory 40 Filtering a Local Directory a 41 Dialing from the Local Directory aa 41 Managing Groups in the Shortcut Bar 42 Using the Properties dialog box 22005 43 Linking to external directories 2020055 44 Managing contacts from the Avaya CS 1000 Directory 49 Adding contacts to the Personal Directory 49 Editing CS 1000 Directory contacts 50 Deleting CS 1000 Directory contacts 51 Finding CS 1000 Directory contacts 51 Dialing from the Personal Directory 51 Dialing from the Redial List 0 0 52 Dialing from the Callers List 0 anaa 52 Managing Avaya 2050 IP Softphone calls 53 Making telephone calls 00 00 e eee eee 53 Answering telephone cal
92. ote The external lamp is available on the desktop adapter only The Avaya 2050 IP Softphone supports an optional external LED lamp also known as an in use lamp The lamp provides visual indication of call status headset connection and messages waiting Avaya 2050 IP Softphone Settings You can set the lamp to illuminate under the following conditions e Manual Override e Headset Disconnect e Active Call e Message Waiting Select the cadence how the lamp illuminates that you want to use for each of the above conditions Available cadences include e None e On e Flash e Flicker e Blink Manual Override With Manual Override enabled you can turn on the external lamp by pressing the Smart Functions button on your USB Headset Adapter To enable Manual Override select the cadence you want from the list To disable Manual Override select None Headset Disconnect With Headset Disconnect enabled the external lamp activates when the headset registers as disconnected from the USB Headset Adapter To enable Headset Disconnect select the cadence you want from the list To disable Headset Disconnect select None Active Call With Active Call enabled the external lamp activates when the Avaya 2050 IP Softphone registers an active call To enable Active Call select the cadence you want from the list To disable Active Call select None Avaya 2050 IP Softphone Settings If you enable Active Call when the USB
93. ow elements and functions Table 1 describes the elements and functions of the Call Control window Table 1 Avaya 2050 IP Softphone components and functions Part 1 of 3 Element Function Primary display To provide call information such as Caller ID and instructions for using certain soft key features When idling the telephone displays only the date and time Soft keys To access server definable features such as Transfer for connecting calls to other people Conference for group calls and so on To select a feature click one of the four available soft labelled soft keys and then follow the instructions on the display Available soft key features vary depending on e Your current task the features available at any time depend on your current call activity e Server support Avaya 2050 IP Softphone functionality depends on communication server configuration Note To view additional features click the More soft key Call Answer To make or answer a call fe Copy To copy contact information from Avaya Communication Server 1000 Directory features gl Quit To quit a network service or feature Avaya 2050 IP Softphone Call Control window Table 1 Avaya 2050 IP Softphone components and functions Part 2 of 3 Element Function Navigation arrows To scroll through menus and lists in the display area Use the Send Enter key at the center of the navigation cluster to
94. ox in the Settings window to verify the communication server IP address and port number for more information see Server on page 84 e Verify correct configuration of the communication server Check for the following an available port an available license and for correct security Troubleshooting the Avaya 2050 IP Softphone Unable to obtain valid license Symptom An error message appears that the license cannot be obtained is invalid or has expired Description When the IP 2050 Softphone is launched an error message appears in the display area indicating that the license server is unreachable or that the existing license code is invalid or has expired Potential Causes e Possible network connectivity error between the Avaya 2050 IP Softphone client and the Licensing Server e An invalid license has been entered e The license has expired Upon installation there is a 30 day evaluation period during which users can evaluate the software After the 30 day period a valid license code must be entered or the software will fail to work Action Network connectivity issues can interfere with access to the License Server If connectivity is not restored within a reasonable time report this to your system administrator If the license code is invalid or has expired obtain a valid license code from your system administrator Connection is reinitializing Symptom The following message appears Conn
95. pplication Configuring the GXAS plugin Before the GXAS plugin can be used the GXAS server must be specified in the Settings menu For more information see Server on page 84 Starting the GXAS plugin You can start the GXAS plugin by double clicking the Expand to PC button or by selecting View gt Graphical External Application Server The available applications are shown in the GXAS Applications window If a default GXAS application has been previously selected click the Expand to PC button once to launch the default application in the session window Selecting a GXAS application To launch an application you can double click the appropriate icon in the GXAS Applications window or select an application icon by highlighting it and clicking OK To exit without selecting an application close the window or click Cancel Graphical External Application Server GXAS applications launch in a separate session window Using the session window The active GXAS application is shown in the session window The title bar at the top of the session window indicates the name of the active application and the bottom of the session window features a status bar that displays the following information Ifthe audio stream for a GXAS application is open ON or closed OFF Ifthe microphone for a GXAS application is open ON or closed OFF The status bar background turns red when one or both streams are ON The sessio
96. rches the display area Context searches the context area Softkeys searches the softkeys area Line Feature Key text searches the Line Features area Date and Time searches the date and time area Enter the new text in the Replace with text box 4 Click OK The Find what dialog box closes 5 Click Apply To remove an existing text replacement rule 1 Select the rule you want to remove from the list 2 Click Remove The text rule disappears The affected text returns to its original form Lamp Sounds Use the Lamp Sounds dialog box to select sound effects that let you know when the message lamp or mute lamp is on Avaya 2050 IP Softphone Settings To assign a sound for either the message or mute lamp 1 From the Select a condition list select Message Lamp On or Mute Lamp On Select Play sound Enter the path and file name of the audio file you want to use You can also search for the file by clicking the browse button When selected the file name appears in the text box 4 Enter how often you want the sound repeated in the minutes and seconds fields found in the Repeat every area Note The Avaya 2050 IP Softphone currently supports only wav files Key Type The IP Softphone Call Control window supports six line feature keys see Figure 2 on page 25 Use the Key Type dialog box to select which keys the Avaya 2050 IP Softphone uses to place calls line keys The selected keys will
97. reset now or No to defer it until later Using DHCP With Automatic DHCP enabled the Avaya 2050 IP Softphone reads server addresses from a Dynamic Host Configuration Protocol DHCP server Note To use DHCP your Local Area Network LAN must include a DCHP server Contact your System Administrator to configure the server with the correct IP address values Avaya 2050 IP Softphone Settings To use the Automatic DHCP method 1 Select the Automatic DHCP check box 2 From the Server list select your server You can choose from the Primary Secondary or Application GXAS servers Note 1 Primary and Secondary servers are assigned by DHCP Using IP addresses and DNS names If your communications server does not support DHCP then you must assign an IP address or DNS name manually To assign a manual IP address or DNS name you must have the following information about your communications server e IP address or DNS name Port number Server type To assign an IP address or DNS name 1 From the Server list select the server you want to configure Primary Secondary or Application 2 Select IP and enter the IP address or select Name and enter the DNS name 3 If the server is an Application server select the Graphical check box The default port number shows in the Port text box 4 lf your server port number is different from the default number enter the correct number in the Port text box
98. rts only wav files To test the selected sound press the play arrow button To stop the sound while playing click the stop button To view the information about a new incoming call 1 Select the Show pop up window in System Tray option button Note Pop up windows do not launch for incoming calls to the Expansion Module Select the Voice Notifications check box Click OK Hot Keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options For information about available hot keys and for adding or removing hot keys see Hot keys on page 29 Text Replacements Note This dialog box is available from the Accessibility Interface only Avaya 2050 IP Softphone Settings Use the Text Replacements dialog box to modify the server supplied text in the Accessibility Interface Modification lets you shorten or eliminate superfluous language picked up by the screen reading software The text replacement table lists all the text replacement rules that are currently assigned Both the original text and the replaced text appear in the list To add a new text replacement rule or to modify an existing rule 1 Click New or Modify A Find and Replace dialog box opens 2 Enter the text that you want to change in the Find what text box You can assign parameters to the search by selecting any of the following Whole word searches for the entire word Display sea
99. rvices menu Services The following are commonly used options Telephone Options menu Volume Adjustment Pick one of Ringer Handset Listen Handsfree Listen o 5 Headset Listen Buzzer Names Display a E Local Dialpad Tone Appendix A Quick reference Table 6 Services options menu Part 2 of 2 Services menu OnHook default path oo a g Index A Accessibility Interface 103 Active Call 100 Answer button 66 Answer 27 Application Server Administration 35 Avaya USB Audio Kit 36 Avaya USB Audio kit 65 B Backlight 66 101 C Call Control Window 1140 skin 24 compact skin 25 Caller ID 67 Callers List 33 Copy 26 CS 1000 Directory 32 49 area code setup 111 call log 109 call timer 108 date and time 108 language 107 name display 111 new call indication 109 password administration 112 preferred name match 110 D Date and Time 104 Dialpad 28 Directory 28 Display 103 E Early Packet and Late Packet Re sync 93 Edit menu 75 Expand 28 External directories 44 External LED lamp 99 F File menu 74 H Headset Disconnect 100 Help menu 76 77 Highwater Mark 93 Hold 28 Hot key 29 i2050 exe application 22 Inbox Messages 28 Incoming call notification window 54 Indicators 104 IP Softphone TAPI Service Provid er 57 J Jitter 93 K Keys menu 75 L Lig
100. s Creating new profiles on page 81 e Removing profiles on page 81 e Modifying profile names on page 81 e Selecting profiles on page 82 e Exporting profiles on page 82 e Importing profiles on page 83 Reset button When you select the Reset button in the following procedures the phone resets immediately without any warning However if you make a change to the settings and select Apply or OK the phone indicates that a reset needs to take place A waming message Avaya 2050 IP Softphone Settings appears Avaya 2050 IP Softphone must reset for the configuration changes to be complete Select Yes to reset now or select No if you plan on resetting later You can select Yes to reset now or No to defer it until later Creating new profiles A text box at the top of the Profiles dialog box displays the current profile To create a new profile 1 Click New An empty text box called Profile Name opens 2 Enter the name of the new profile 3 Click OK Removing profiles To remove a profile 1 From the list of profiles select the profile that you want to remove 2 Click Remove A Remove profile Are you sure message appears 3 Click Yes The profile is deleted from the list Note My Server is a built in profile name and cannot be deleted Modifying profile names To modify a profile name 1 From the list of profiles select the profile that you want to modify
101. sign a copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Library General Public License instead of this License MAD This product contains module MAD which is distributed in accordance with the terms of the GNU General Public License version 2 provided below This product is licensed as described in GNU GENERAL PUBLIC LICENSE above Contents Avaya 2050 IP Softphone Overview 19 New features and support eee eeee 19 FEAS iene tte Raia ade cui MAAN gee nate dares 19 Components 000 c cece eee 21 Avaya 2050 IP Softphone Call Control window 23 Accessibility Interface 0c eee eee 23 Call Control window 0 0 0 c eee eee 24 Accessibility Interface 20 e eee 25 Call Control window elements and functions 26 Hot Keys NANANA NADA ne DANG Ghat eda tes 29 System tray icon and Menu 0 0c ees 30 Avaya 2050 IP Softphone Direct
102. ss Shift Tab e To move to the next control group press Page down e To move to the previous control group press Page up e To skip to the first control group press Home e To skip to the last control group press End e Toread the field at the current cursor location press F1 e To read the contents of the control group at the current cursor location press Shift F1 e To execute a command from the current cursor location when over an executable field press Shift Enter To execute the operation at the current cursor location press Space Navigating Menu Commands To access the Menu Command system from the keyboard press Alt the first letter of the menu you want to access For example press Alt F to access the File menu From within the Menu Command system you can e Use the arrow keys to move left and right among the five menus e Use the arrow keys to move up and down the menu highlighting options as you go e To make your selection press Enter Or press the first letter of the selection you want Accessibility Interface Using hot keys You can assign keyboard hot keys to access the full range of Call Control window functions and menu options necessary for using all of the Avaya 2050 IP Softphone features from the Accessibility Interface For information about available hot keys and for adding or removing hot keys see Hot keys on page 29 Limitations of Accessibility Interface
103. t version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALI
104. t all call audio to your headset select USB Audio Device as both headset microphone and headset speaker in the Sound Devices dialog box see Sound Devices on page 89 TAPI problems As the TAPI feature is intended for use with third party applications most errors related to TAPI are resolved by consulting the documentation for the application that is generating the errors Troubleshooting the Avaya 2050 IP Softphone The following sections describe some common errors related to the TAPI feature e Attempting to use TAPI feature when Avaya 2050 IP Softphone is not active on page 130 e TAPI service provider is missing on page 130 Attempting to use TAPI feature when Avaya 2050 IP Softphone is not active Description An error message appears when trying to place a call from a TAPI application indicating that a resource needed is not available Potential causes e This is caused when the Avaya 2050 IP Softphone is not active when trying to make the call Action Make sure the Avaya 2050 IP Softphone is active before using the feature If it is running close the application and restart it Try your call again If the error is still not resolved contact your administrator TAPI service provider is missing Description An error message appears when placing a call from a TAPI application indicating that a required line is not installed or is unavailable Potential causes e The file needed for TAPI
105. tart gt Control Panel gt Phone and Modem Options The Phone and Modems Options window opens Click Advanced From the list of available Telephony Providers select Avaya 2050 IP Softphone TAPI Service Provider Click OK To make a call using Microsoft Outlook Note The Avaya 2050 IP Softphone must be active before making a call On the Contacts list right click on the name of the contact you want to call and select Call Contact The New Call dialog box displays Click the Dialing Options button From the Connect using line menu select Avaya 2050 IP Softphone Line Click OK From the New Call dialog box select Start Call For errors encountered when using the Avaya 2050 IP Softphone TAPI Service Provider see TAPI problems on page 129 Viewing active status The status appears on the window title bar as shown in the following table Table 2 Viewing active status Part 1 of 2 Status Description Incoming Call There is an incoming call Managing Avaya 2050 IP Softphone calls Table 2 Viewing active status Part 2 of 2 Status Description On Call A call is active On Hold A call is on hold Avaya 2050 IP Softphone Expansion Module Avaya 2050 IP Softphone Expansion Module The Expansion Module EM provides status information about other Avaya 2050 IP Softphone or physical IP Deskphone clients connected to the network such as whether a client is on lin
106. ter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password To set the language used by CS 1000 Directory features 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Language Configuring Avaya CS 1000 Directory user preferences 3 From the Language list select the language that you want to use for example German Deutsch Note This procedure affects only the language used by CS 1000 Directory features To change the language used by the Call Control window see Language on page 97 Configuring the date and time CS 1000 systems support several date and time formats based on the 12 hour and the 24 hour clocks To select a date and time format 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Date Time 3 From the Date Time list highlight the format that you want to use A sample of the highlighted date and time format appears in the display area of the Call Control window 4 Select the desired format Enabling the Call Timer With the Call Timer telephone option enabled the Avaya 2050 IP Softphone automatically measures and displays the le
107. thin them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU
108. this case you must override the default value to prevent problems communicating with the server Avaya 2050 IP Softphone Settings Reset button When you select the Reset button in the following procedures the phone resets immediately without any warning However if you make a change to the settings and select Apply or OK the phone indicates that a reset needs to take place A warning message appears Avaya 2050 IP Softphone must reset for the configuration changes to be complete Select Yes to reset now or select No if you plan on resetting later You can select Yes to reset now or No to defer it until later Selecting MAC addresses To select a MAC address 1 Click Auto Create The Hardware ID text box displays the next address in a range of addresses 2 Continue clicking Auto Create to move through the range of available addresses until you find the one you need After you click through all available MAC addresses Auto Create generates random hardware ID numbers Select one of these numbers if your Ethernet hardware address is not unique to the server To return the settings to their installation defaults click Restore Defaults To reset the Hardware ID while the Avaya 2050 IP Softphone is running click Reset Note The Firmware Version field displays the latest Avaya 2050 IP Softphone firmware version reported by the server Avaya 2050 IP Softphone Settings Advanced Audio Note This dialog box
109. tion of the executable However as a special exception the source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of
110. top or mobile e Installation Guide English and French only e USB cord Some kits also include a headset The Algo Analog Terminal Adapter ATA is a USB adapter that lets you use analog terminals instead of headsets With an Algo ATA users can for example use a cordless handset with their Avaya 2050 IP Softphone Note The Avaya 2050 IP Softphone is compatible with the Algo ATA For support see www algosolutions com Installing the Avaya 2050 IP Softphone For information about installing the Avaya 2050 IP Softphone see Avaya IP Phones Fundamentals NN43001 368 or consult your system administrator Client Licensing All new and upgrade installations of the Avaya 2050 IP Softphone software require a valid license for product activation Note There is a 30 day evaluation period during which you can use the software without a license Once the 30 day evaluation period has expired the software will no longer work until a valid license code is obtained Consult your system administrator for details Managing contacts from the Local Directory Managing contacts from the Local Directory You can use the following options to manage contacts in the Local Directory Adding contacts to a Local Directory on page 38 Editing contacts in the Local Directory on page 39 Deleting contacts from the Local Directory on page 39 Finding contacts in the Local Directory on page 40 Filtering a Local Director
111. umber of names through which you must search To filter a directory 1 Click Filter on the toolbar or Directory gt Filter from the menu The Filter dialog box appears From the Field and Condition lists choose your filter criteria Enter the values you want included in the filtered list For example if under the filter criteria Field Last Name Condition Starts With you enter Value C only contacts with a last name starting with C appear in the Local Directory To apply the filter click Add Dialing from the Local Directory To call a contact stored in the Local Directory 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 31 Find the contact you want to call You can dial using any of the following options Double click the phone number you want to dial Double click the contact s name Managing contacts from the Local Directory Right click the contact s entry and then click the desired telephone number in the menu To dial the default telephone number click a Dial on the toolbar Click the arrow beside the Dial toolbar button and then click the desired telephone number from the list Managing Groups in the Shortcut Bar You can add remove or rename groups in the Shortcut Bar of your Local Directory To open a group of shortcut links and view its list of contacts click the desired group from the
112. when e The communication server causes the Avaya 2050 IP Softphone to perform a hard reset e You change the Avaya 2050 IP Softphone theme e Firewall applications intercept or delay packets causing the Avaya 2050 IP Softphone to reset due to the expiration of the Watchdog timer Note Use care when using firewall applications on the same computer as the Avaya 2050 IP Softphone e Excess delay or loss of communication with the server occurs Troubleshooting the Avaya 2050 IP Softphone USB Headset problems The following sections describes various USB headset problems and suggested remedy actions e Headset not functioning on page 126 e USB Headset Adapter features appear dimmed on page 127 e Cannot hear audio through headset on page 128 e Sound still comes out of my computer speakers on page 129 Headset not functioning If you experience any headset problems try the following actions in the order presented 1 Verify that you are using a supported operating system For a list of supported operating systems see System requirements on page 36 To check your operating system a Select Start b Right click My Computer c Select Properties A System Properties window appears d Select General The General tab lists system registration and computer information 2 Verify that Universal Serial Bus controllers appears in the Windows Device Manager To open the Device Manager
113. xe Click the Handsfree key Appendix A Quick reference Table 4 Legend Part 2 of 2 Q Click the Mute on off key Click the Directory key a gj Click the Quit Stop key e Click the Hold key Appendix A Quick reference Feature operation Table 5 on page 135 provides a description of features operation Table 5 Feature operation Part 1 of 2 Call Answer on Call Forward Activate mua Deactivate pe Fwd Reinstate je Fwd Call Waiting Answer t l Call Waiting Return to first call w Conference Directory Dj Activate Headset 9T La EGO Activate or Deactivate Bluetooth technology headset Appendix A Quick reference Table 5 Feature operation Part 2 of 2 Activate Speaker Place a call on hold Return to a held call Last Number Redial Message Transfer Adjust volume or Volume Mute Microphone Appendix A Quick reference Services menu The Services menu contains Upgrades Logs IM and Setup options Note The Services menu contains a list of available network services Some options are not available on all Avaya 2050 IP Softphones Consult your system administrator Table 6 on page 137 provides the most commonly used Services options menu options Table 6 Services options menu Part 1 of 2 Se
114. y on page 41 Dialing from the Local Directory on page 41 Managing Groups in the Shortcut Bar on page 42 Using the Properties dialog box on page 43 Adding contacts to a Local Directory You can add contacts to a Local Directory list or insert contacts into any group of shortcut links in the Shortcut Bar To add a contact to the Local Directory list 1 Open the Local Directory For details see Opening a Local Directory from the Call Control window on page 31 Select Edit gt New Contact or click Gil New Contact on the toolbar The Properties dialog box appears Under the General tab selected by default enter the contact s name address telephone numbers and other personal information Select the Details tab to enter any of the following contact details Department Office or Assistant To enter miscellaneous information select the Notes tab Select the Settings tab to define the default dialing number as Business Home or Mobile 7 Managing contacts from the Local Directory Click OK Note For more information about entering information in the property fields see Using the Properties dialog box on page 43 To add a contact to a group 1 In the Shortcut Bar select the group of shortcut links to which you want to add a contact Select the contact you want to add drag it to the Shortcut Bar and then drop it under the selected group button Note 1 You ca
115. ya 2050 IP Softphone displays an indication message when it receives new incoming calls Configuring Avaya CS 1000 Directory user preferences To enable or disable new call indication 1 Click j Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Log Options Select Incoming calls 4 Select New call indication Select either of the following To enable the feature select New call indication On To disable the feature select New call indication Off The default setting for new call indication is On Preferred name match Use preferred name match to set the way names appear in Call Party Name Display CPND If set to Off CPND displays according to your server settings If set to On CPND displays according to the matching name found in your CS 1000 Directory if a match is found To enable or disable preferred name match 1 Click Services A list of options appears in the display area 2 Use the up and down arrows on either the navigation cluster or on your PC keyboard to select Telephone Options gt Call Log Options Select New call indication 4 Select either of the following To enable the feature select Pref Name Match On TO disable the feature select Pref Name Match Off The default setting for preferred name match is Off Configuring Av
116. you want 2 Click OK Supported languages include Arabic Chinese Traditional and Simplified Czech Danish Dutch English Finnish French German Greek Hebrew Hungarian Italian Korean Japanese Latvian Norwegian Polish Portuguese Russian Spanish Swedish and Turkish Expansion Module Use the Expansion Module dialog box to configure options for the Expansion Module Use the Expansion Module dialog box to do the following e Change the View Style Group features one column of 18 keys Users can move buttons when using this view Default features three columns of 18 keys Users cannot move buttons when using this view e Add annotations to keys By default keys display the number assigned by the Terminal Proxy Server and cannot be changed Avaya 2050 IP Softphone Settings Keys can be annotated to show user defined information such as a particular name or department e Restore settings back to defaults For information on using the Expansion Module see Avaya 2050 IP Softphone Expansion Module on page 60 Personal Call Recording To use Personal Call Recording a call recording application provided by Algo Solutions must be installed Use the Personal Call Recording dialog box to e Let the Avaya 2050 IP Softphone record calls e Launch the Personal Call Recording application e Display a warning message when call recording is enabled Information about the thir

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