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2410 Digital Telephone User`s Guide

1. Table 1 describes the 2410 telephone components presented in Figure 1 11 TABLE 1 The 2410 Telephone Components The following items correspond to the numbers in Figure 1 1 Call appearance feature buttons For accessing incoming outgoing lines and programmed features An underscore indicates the currently selected call appearance 8 Dialpad Standard 12 button pad for dialing telephone numbers 2 Display This area shows status for the call appearances information for a call information provided by the Avaya call server and the Home Speed Dial Call Log and Options screens 9 Volume control buttons For adjusting speaker handset headset or ringer volume depending on which component is in use 3 Message lamp This lamp is lit when a message has arrived in your voice mailbox When you set this lamp to Visual Ring it flashes to alert you to incoming calls You can retrieve messages using 10 Mute button gt For turning off the microphone handset headset or speaker When the Mute feature is active the associated light turns on and the person at the other end of the call cannot hear you 4 Softkeys These keys allow you to perform specific functions The functions available and the corresponding softkey labels change according to the screen displayed To initially view softkey labels press any softkey aS 11 Headset b
2. Return to Page 1 of the Home screen gt at any time Note If you press P a second screen is displayed that allows you to enable and disable the Automatic Gain Control AGC feature for the handset headset or speakerphone t is strongly recommended that you leave the default settings unchanged however hearing aid users may benefit from disabling the AGC feature for the handset Changing the default settings can adversely affect audio quality See your system manager for more information Note f you press a third screen is displayed that allows you to erase all of the personalized settings and reset the 2410 telephone to its default settings This option erases your customized call appearance feature button labels and all entries saved in your Call Log and Speed Dial List 41 Selecting Personalized Options Ring Pattern The Ring Pattern option on the Options screen allows you to choose a personalized ringing pattern for your telephone You can choose from among eight different patterns Note If you receive an incoming call while you are working in the Ring Pattern option screen you are automatically returned to the Home screen to facilitate call handling To select a personalized ringing pattern 1 If the softkey labels are not displayed press any softkey button to display the softkey labels 2 From the Home screen press the Option softkey The Options screen is displayed 3 Press the Ring
3. The Options screen is displayed 2 Press the Self Test feature button The Self Test screen is displayed 3 Press and hold the Test softkey to begin the test process 4 Do one of the following e If you want to exit test mode and return to the Options screen press the Done softkey e If you want to exit test mode and to return to Page 1 of the Home screen press gt Erase All The Erase All option on the third Options screen allows you to erase all of the personalized settings and reset the 2410 telephone to its default settings This option erases your customized call appearance feature button labels and all entries saved in your Call Log and Speed Dial List Note The contrast level setting is not changed by the Erase All option To erase all personalized settings 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press or gt until the Erase Speed Dial List User Labels and Call Log screen appears 3 Press the Erase softkey The Confirm Erase All screen is displayed with a message indicating that this action cannot be undone 45 4 Do one of the following e If you want to erase all settings press the Erase softkey All personalized settings are erased The default settings are restored and you are returned to the Options screen e If you want to return to the Options screen without erasing any settings press the Cancel softkey e If you want to return to Pa
4. e If the call appearance for the ringing call is not displayed on the current Home screen page use and gt to switch between the pages Use or to return to Page 1 of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Make a call You can make calls from the 2410 telephone using a variety of methods To make a call manually 1 Go off hook using the handset headset or speaker 2 When you hear dial tone enter the extension or telephone number using the dialpad If you are calling an external number be sure to include the required code for example 9 to access an outside line To have the 2410 telephone make a call automatically Do any of the following e Press C to have the 2410 telephone dial the last number that you dialed e Access the Call Log and initiate a call to a specific entry See Using the Call Log on page 33 for more information e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Speed Dial on page 19 18 Speed Dial The Speed Dial feature allows you to have the 2410 telephone automatically dial calls to telephone numbers stored in your personal directory See the procedures in Managing Your Speed Dial List on page 25 for creating and maintaining your personal 2410 telephone directory To make a call to a personal directory entry using the Speed
5. 37 The Options Screen lt raanaaaasannnkunnansananan 40 Working in the Options Screen 41 Selecting Personalized Options 42 Using Selected Voice Features 47 Using Display Features ene 52 Overview The 2410 Digital Telephone is a multi line digital telephone for use with an Avaya call processing system It is designed to put convenient features and capabilities at your fingertips including a large display that allows you to view call appearance feature button labels the call log speed dial lists and call identifier information a flexible call appearance feature button display that eliminates the need for paper button labels a customizable interface that allows you to create personal speed dial lists to specify the call types you want to appear in the call log to select the telephone ring pattern to customize the call appearance feature button labels and to choose the language displayed on your 2410 telephone Note You can choose to view screen text in English German French Spanish Italian Dutch Portuguese or Japanese a programmable speed dial list that allows you to store up to 48 entries a programmable call log that supports up to 48 entries including calling party name and number when available for incoming calls and allows you to specify the call types that is answered or unanswered incoming calls and outgoing
6. Dial feature 1 If the softkey labels are not displayed press any softkey button to display the softkey labels 2 From the Home screen press the SpDial softkey The Speed Dial screen is displayed 3 Press the button next to the entry you want to call If the entry you want is not displayed on the current page use lt J and gt gt to cycle through the entries The 2410 telephone dials the number for you The Hold feature puts a call on hold until you can return to it To p a e on hold Press To return to the held call Press the call appearance button of the held call Note Your system manager may have administered the Unhold uk In this case you can return to the held call by pressing lt The Redial or Last Number Dialed feature automatically redials the last extension or outside number you dialed To redial the last number that you dialed Press CE Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speakerphones may not operate satisfactorily in every environment such as in very noisy locations To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press yj 2 Make or answer the call or access the selected feature 3 Adjust speakerphone volume if necessary To raise the volume press the volume control button Ca to lower the volume press the volume cont
7. Directed Call Pickup access code 2 Dial the extension of the ringing telephone Called telephone stops ringing and you are connected to the ringing call Leave Word Calling The Leave Word Calling LWC feature leaves a message for a person at another extension to call you back The called party will be able to dial the message service for example an attendant AUDIX or other voice mail system a covering user etc to retrieve a short standard message which gives your name and extension the date and time you called and the number of times you called To leave a message after dialing an extension when your call is not answered you hear a coverage or busy tone or you have been put on hold Press the Lwc button if administered and listen for confirmation tone before hanging up Message lamp goes on at the called telephone if so eguipped Note If you hear reorder tone the message is not stored try again 49 To leave a message without ringing an extension 1 Press the LWc button or Dial the Leave Word Calling access code while off hook 2 When you hear dial tone dial the extension and listen for the confirmation tone Message lamp goes on at the called telephone if so equipped 3 Hang up To cancel a Leave Word Calling message Note You cannot cancel a message left for an AUDIX subscriber 1 Press the Cancel LWC button while on hook or off hook or Dial the Leave Word Calling
8. cancel code while off hook 2 When you hear dial tone dial the extension and listen for confirmation tone Note f you hear reorder tone the message is not canceled try again Send All Calls The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system Note that priority calls and automatic callbacks are not redirected by the Send All Calls feature Note Before you can use this feature your system manager must provide a coverage path for your extension To send all calls except priority calls and automatic callbacks immediately to coverage 1 Press the button while on hook or Dial the Send All Calls access code while off hook 2 Listen for confirmation tone Note You hear confirmation tone only when you use a feature access code To cancel Send All Calls 1 Press the Send Calls button again while on hook or Dial the Send All Calls cancel code while off hook 2 Listen for confirmation tone 50 Whisper Page The Whisper Page feature allows you if you have appropriate permissions to make an announcement to a person at another extension currently on another call The Whisper Page feature forms a one way speaking path to the destination you call that is the person at the destination extension can hear you but not speak to you Both people on the other call will hear a beep indicating an incoming Whisper Page Howe
9. hear dial tone press the call appearance button corresponding to the held call 3 Press C again To remove the last person added to the conference call 1 Make sure that the conferenced call appearance is selected 2 Press Getting Messages Your Message lamp turns on when a caller has left a message for you Press to retrieve your messages and follow the prompts Note Certain features must be programmed by your system manager to activate the Message button Please see your system manager if the Message button is not working properly See Chapter 21 Features and Technical Reference of the Administrator s Guide for Avaya Communications Manager Software Document No 555 233 506 for Message button programming information 22 The Speed Dial Screen Using the Speed Dial screen you can store up to 48 speed dial entries in the personal directory of your 2410 telephone You can access this screen by pressing the SpDial softkey at the Home screen You may have to press any one of the softkeys to display the softkey labels Note The personal directory containing your speed dial entries of numbers you Call frequently is stored in your 2410 telephone The personal directory is separate from the Directory feature which resides on the call processing system The Directory feature which is administered by your system manager allows any call processing system user to search for the extension of another user in the call pro
10. that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment re
11. 0 Two screens allow you to view Call Log information e The Call Log Summary screen e The Call Detail screen The Call Log Summary Screen The Call Log Summary screen which is accessed by pressing the Log softkey on the Home screen displays the following call identification information e For incoming calls calling party name and telephone number if this information is available from the call processing system Note that the callers name may be abbreviated if it is longer than 16 characters e For outgoing calls the telephone number that is the digits that you entered on the 2410 telephone dialpad If you used the speed dial list to make a call speed dial entry name and number are displayed in the log Note Outgoing calls made using the Cie or other abbreviated dialing buttons cannot be logged Each page of the Call Log Summary screen can display three entries See Figure 5 You can use a and D to page through all logged calls FIGURE 5 Sample Call Log Summary Screen DD Jane King 732 555 7866 G 2 Mary Smith 732 555 3322 YY 2 3 John Jetzt 72488 Select entry to view details Done le E ale 29 The most recent call is displayed in the top most position of the first page When the log is full that is 48 calls the log automatically deletes the oldest call information to allow for continuous logging without interruption In addition you can delete specific entr
12. AVAYA 2410 Digital Telephone User s Guide 16 300133 Issue 1 June 2004 Copyright 2004 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Hearing Aid Compatibility The 2400 Series telephones are Hearing Aid Compatible HAC when the Automatic Gain Control is disabled and thus all units have HAC printed on them Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Servi
13. CALL or a trunk identifier is shown One call appearance is usually underlined When a call arrives at the 2410 telephone the bell icon blinks on the corresponding call appearance see Status Icons on page 16 After you answer the call the active call icon is displayed Note If the call appearance is not displayed on the current Home screen page use a or p gt to locate and answer the appropriate call appearance The display remains in call handling mode until you activate one of the other softkey features When you press one of the softkeys the softkey labels are displayed After using any of these features return to Page 1 of the Home Screen by pressing 0 Status Icons The icons displayed on the call appearance feature buttons of your 2410 telephone are explained in the following table These icons replace the functionality of the green LEDs and equivalent flash rates Status Icons Icon Definition Ringing An incoming call is waiting to be answered A See Tones and Their Meaning on page 54 for information about the corresponding audio alert Active The call you are currently handling If you have a bridged call appearance on your telephone this icon will appear when that appearance is active On hold A call currently on hold T T On soft hold A call put on hold during a transfer or conference gt Feature Feature on left side of the display currently active is a
14. Characters Keep in mind that each time you press a key on the dialpad the alphabetic character associated with the key is shown on the screen display In some cases you may need to press the same key repeatedly to select other alphabetic characters For example to enter Jack e Press 5 for J This first letter is automatically entered as an uppercase letter All of the following characters in the word appear in lowercase e Press 2 for a Then press D to advance the cursor e Press 2 three consecutive times for c e Press 5 twice for k Note that you must use D if the next character you want to enter uses the same key as the character you just entered for example the characters a and c are both entered using the 2 key 25 Dialing Conventions It is important that you observe the following conventions as you enter speed dial numbers e You can enter telephone numbers up to 20 characters long including special characters and spaces e You must include the code required to access an outside line for example 9 for external telephone numbers e You can use the Pause softkey to insert a 1 5 second pause It is often useful to include a pause or series of pauses in beeper pager numbers to allow a paging system enough time to answer e You can use the Hyphen softkey to insert hyphens between segments of a telephone number for example 9 732 555 1212 The hyphen may make the
15. Pattern feature button The Select Ring Pattern screen with the current ring pattern is displayed 4 Use a and gt gt or the dialpad to cycle through all eight ringing patterns Note To listen to a specific ring pattern press the Play softkey for a selected ring pattern number 5 Do one of the following e If you want to save the ringing pattern that you have just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen e If you want to return to the Options screen without changing the ring pattern press the Cancel softkey e If you want to return to Page 1 of the Home screen without changing the ring pattern press gt gt Note If you go off hook receive a call or lose power during selection the process is canceled and you must start again 42 Display Contrast The Contrast option on the Options screen allows you to choose a contrast level for your telephone display You can choose from among fifteen levels of contrast To select a contrast level 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Contrast feature button The Display Contrast screen is displayed 3 Use a and D to adjust the level of contrast 4 Do one of the following e To return to the Options screen press the Done softkey e To return to Page 1 of the Home screen press CID N The new contrast level is set 07 1 Mofo STS 0 6
16. Restore softkey all the call appearance feature buttons and restore all the system labels Return to the Home screen in The Done softkey see Note below which you were working previously Return to Page 1 of the Home C at any time screen Note After you access specific screens to manage the labels of your call appearance feature buttons the softkeys displayed at the bottom of the screen change to reflect the activities that you can perform Note Keep in mind that whenever you are changing the labels of call appearance feature buttons in the Label Select screen you cannot use the telephone dialpad for dialing 36 Managing Your Call Appearance Feature Button Labels Using the Label Action screen you can customize the labels of the call appearance feature buttons on the 2410 telephone view the labels of the call appearance feature buttons on the call processing system and restore the system labels of all the call appearance feature buttons You can access this screen by pressing the Label softkey at the Home screen Editing Labels You can change the labels of the call appearance feature buttons on your telephone These new labels are stored in your 2410 telephone To edit call appearance feature button labels 1 2 If the softkey labels are not displayed press any softkey button to display the softkey labels From the Home screen press the Label softkey The Label Action screen is display
17. Supra Monaural NC top H51N Supra Binaural top H61 Supra Binaural NC top H61N Encore Monaural Voice Tube H91 Encore Monaural NC top H91N Encore Binaural Voice Tube H101 Encore Binaural NC top H101N Tristar Voice Tube top H81 Tristar Noise Canceling top H81N Duoset Supra Starter Voice Tube H141 Headband only Duoset Supra Starter NC Noise Canceling top H141N Headband only Duoset Earset Starter Voice Tub top H141 Earhooks only Duoset Earset Starter NC Noise Canceling top H141N Earhooks only Duoset Starter Special VT Voice Tube top H141 Headband amp Earhooks Duoset Starter Special NC Noise Canceling top H141N Headband amp Earhooks Base Units M12LUCM Modular Base Unit Adapter Cord HIC 1 H top Headset Adapter Cord Cordless Headpiece Base Unit LKA10Cord Free Headset 900 MHz RF Safety Information Your 2410 telephone has been manufactured according to industry standards for guality and safety assurance When using your telephone follow recommended safety precautions to reduce the risk of fire electric shock and personal injury See the 2400 Series Telephone Installation and Safety Instructions that were packaged with your telephone 10 2410 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2410 telephone screen display buttons and programmable features FIGURE 1 2410 Telephone Components
18. The Log Setup option on the Options screen allows you to specify which types of calls will be logged These call types include e Answered incoming e Un answered incoming e Outgoing You can choose to have some none or all of these call types logged Note For information about viewing the Call Log Summary see The Call Log Screens on page 29 earlier in this guide To specify the call types that you want to appear in the Call Log 1 From the Home screen press the Option softkey The Options screen is displayed 2 Press the Log Setup feature button The Call Log Setup screen is displayed The current Yes No setting is underscored for the selected item 3 Press the appropriate button on the right side of the display For example press feature button 4 to select the Answered call type and change the Yes No setting with a single button press 43 4 Do one of the following If you want to save the selections that you have just made press the Save softkey You will hear a confirmation tone and you are returned to the Options screen If you want to return to the Options screen without saving your entries press the Cancel softkey If you want to return to Page 1 of the Home screen without saving your entries press gt Note If you press the Save softkey to change the settings all entries that do not match the call types you have just specified will be deleted from the call log Visual Ring The Vis
19. You can use the pound key to cycle through the hyphen and pound characters 26 4 When you are done entering a name press the feature button to the left of the Number field Edit Number screen to advance to that field 5 Using the dialpad enter the telephone number for this speed dial entry You can enter numbers up to 20 characters long including special characters 6 When you are done entering the telephone number do one of the following e To save your entries and return to the Speed Dial screen press the Save softkey e To continue without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen without saving your entries press CED 7 Repeat Steps 2 through 6 to add more entries Editing Speed Dial Entries You can edit information for any of the speed dial entries saved in your personal 2410 telephone directory To edit stored speed dial entries 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed 2 Press the Edit softkey The Edit Name screen is displayed Note You can use lt and gt or the index feature to locate the entry you want to edit 3 Press the feature button corresponding to the entry you want to edit The Edit screen is displayed with the Name field underscored 4 Using the dialpad edit the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase a
20. administered 1 Press the Call Park button 2 Hang up To park a call at your extension for retrieval at any extension when a Call Park button is not administered 1 Press 2 Enter the Call Park feature access code 3 When you hear confirmation tone hang up To retrieve a parked call from another extension 1 Pick up the handset or press Cd D 2 Dial the Answer Back feature access code 3 When you hear a dial tone dial the extension at which you parked the call If returning to a call parked at your telephone dial your own extension Call Pickup and Directed Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group If you can use the Directed Call Pickup feature you can pick up a call ringing at a specific extension without the extension being a member of your pickup group To answer a call placed to a member of your pickup group when your telephone is idle Press the CallPickup button if administered or Dial the Call Pickup access code Called telephone stops ringing and you are connected to the ringing call To pick up a call directly for someone else in your office Note Again the Directed Call Pickup feature is designed for covering calls for associates while they are away from their desk In this case you do not have to be a member of the same pickup group 1 Press the DirCall PkUp button or Dial the
21. all appearance feature buttons are displayed on each page of the Home screen as shown in Figure 2 The date and time information is provided by your call processing system This information is displayed below the call appearance feature button area when the telephone is idle Note After initially plugging in a 2410 telephone or after a power outage it may take several minutes before the time and date appear on the screen If the date and time displayed are incorrect contact your system manager If you program your 2410 telephone to log unanswered incoming calls the counter displaying this number of new calls appears below the date and time Every time you access the Call Log Summary screen see The Call Log Screens on page 29 to view the information in the call log the counter is reset to 0 FIGURE 2 Sample Home Screen Page 1 N B a 206 Timer lt gt b 206 Abr Program lt I c 206 Call Pickup 4 10pm 2 10 04 New Calls 4 a asa ae 14 To view the softkey labels press any one of the softkeys See Figure 3 You must press one of the softkeys to access the softkey features that is Speed Dial Call Log Options and Labels FIGURE 3 Sample Home Screen with Softkey Labels p a 206 Timer D b 206 Abr Program lt I C c 206 Call Pickup 4 10pm 2 10 04 SpDial Log Option Label j eases ae Navigating in the Home Screen Pages Nav
22. atibility EMC Part 3 2 Limits Limits for harmonic current emissions Power Line Emissions IEC 61000 3 3 Electromagnetic compatibility EMC Part 3 3 Limits Limitation of voltage changes voltage fluctuations and flicker in public low voltage supply systems Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when e answered by the called station e answered by the attendant or e routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equi
23. ber can be a complete or partial telephone number an extension number or a trunk or feature access code and can contain up to 24 digits Abbreviated Dialing offers four possible types of lists Personal Group System and Enhanced and you can have a total of three lists Of these three lists you can have only one System List and one Enhanced List You program numbers on a Personal List numbers on Group Lists are programmable by the controller of the list System Lists and Enhanced Lists are programmable only by the system manager Note Calls that you make using the Abbreviated Dialing Automatic Dialing feature are not stored in the Call Log even if you have programmed the 2410 telephone to log outgoing calls To place a call using an AD list button or feature access code 1 Press the AD list button if administered or Dial the appropriate AD List code for List 1 or List 2 or List 3 2 When you hear dial tone dial the desired list item 1 2 3 Note An Enhanced List may also be available see your system manager You can also program a number on an AD button that is not stored on an AD list This Automatic Dialing number can be up to 16 digits and have a five character label To program a number on an AD button Note You must have an Abbreviated Program Abr Program button administered as well as the AD button For this feature to work the speaker will be activated Pressing gt does not exit programming mod
24. calls that are logged customizable call appearance feature button labels that allow you to change the labels for the call appearance feature buttons programmed on your call processing system Up to 13 characters can be displayed for each label compatibility with a variety of headsets works with one headset directly connected to the 2410 telephone via an amplifier adapter HIC 1 cord See Headset Compatibility on page 10 for the list of compatible headpieces and eguipment support for the Group Listen feature when this feature is programmed you can use the handset or headset and speaker of the 2410 telephone simultaneously While you re talking with the other party via the handset or headset another person can use the speaker to listen to the conversation See Speakerphone on page 12 for details As soon as you install the 2410 telephone you can take advantage of these powerful features because your telephone is instantly recognized by your call processing system Depending on how it is administered at the call processing system the 2410 telephone can also be moved to another office at your location and begin working without interruption There s no need to wait for reprogramming or technical support Headset Compatibility The headset interface is compatible with the following H top headpieces and equipment Headpieces Starset top H31 Mirage top H41 Mirage top H41N Supra Monaural top H51
25. cate entries beginning with the letters that correspond to these keys For example press 3 to locate the first entry that begins with the letter D Add an entry to the speed dial list The Add softkey Change information stored in the speed dial list The Edit softkey Delete an entry from the speed dial list The Delete softkey Return to the Home screen in which you were working previously The Done softkey see Note below Return to Page 1 of the Home screen gt gt at any time Note After you access specific screens to manage your speed dial entries the softkeys displayed at the bottom of the screen change to reflect the activities that you can perform For example when you access the Edit screen you can choose from the Add Delete and Done keys The Edit and Delete softkeys are not displayed though until you have saved at least one entry in your personal speed dial list Note Keep in mind that whenever you are working in the Speed Dial screens adding editing and deleting speed dial entries you cannot use the telephone dialpad for dialing 24 Managing Your Speed Dial List Using the Speed Dial screen you can store up to 48 speed dial entries in your personal 2410 telephone directory You can access this screen by pressing the SpDial softkey at the Home screen When you have created a speed dial list the Speed Dial screen displays the saved entries in alphabetica
26. ce Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subseguent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are e Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Ne 66 Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment
27. cessing system directory For more information about the Directory feature see Using Display Features on page 52 When you have created a speed dial list the Speed Dial screen displays the saved entries in alphabetical order A single page displays six entries You can make a call directly from this screen by pressing the button associated with a displayed entry Figure 4 shows a sample Speed Dial screen FIGURE 4 Sample Speed Dial Screen Gm fiome Lou I Jane Mary D Jim 5 Patty E Select name to CALL Add Edit Delete Done gt o oo amp In addition to placing calls from the Speed Dial screen you can add entries delete entries and make changes to saved entries in your personal speed dial list using the softkeys displayed at the bottom of the screen See Managing Your Speed Dial List on page 25 for more information 23 Working in the Speed Dial Screen Working in the Speed Dial Screen To Press Place a call to a displayed entry and return to the current Home screen The button associated with the entry View the next page of speed dial entries gt View the previous page of speed dial entries lt Use the index feature to locate a specific entry guickly Note The telephone must be on hook when you use the index feature Press 1 on the dialpad to move directly to the beginning of the speed dial list Press keys 2 through 9 to lo
28. cting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions COL ERUR E BRE A ERRBES VCCI OU CES TPAATRRIPRE CH OEE RRS CHEATS 4 EK GEL SRIFLEBHVEF OVA TIKEAE EU KA D KIMEKENDILMEN KI To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware G gwsmail com For the most current versions of documentation go to the Avaya support Web site h
29. ctive lt Feature Feature on right side of the display active currently is active 6 Feature Your reguest is being processed but is not pending immediately available 16 In addition the following icons are displayed in certain feature specific applications Status Icons for Feature Specific Applications Icon Definition Feature Feature specific status status A Feature Feature specific status A status v Feature Feature specific status Vv status 17 Call Handling Features The procedures in this section assume that you are performing call handling with the Home screen displayed on the 2410 telephone In addition to common procedures provided in this section refer to the Overview for the Avaya Communication Manager Software 555 233 767 for alternate procedures When a call arrives at your 2410 telephone you hear a ringing tone and a blinking bell icon appears on the associated call appearance In addition call identification information is displayed see Call Appearance and Call Identification Displays on page 15 earlier in this guide for details To answer an incoming call Do one of the following e If you are not active on another call answer the call using your handset headset or speakerphone see Speakerphone on page 20 e If you are active on a call already place the active call on hold see Hold on page 19 and then answer the incoming call
30. e You must hang up to Update the display and exit programming mode 1 Press the Abr Program button 2 Follow the prompts on your display to program the number and label 3 Press the key to save the entry 4 Press another AD button to program Note If you make a mistake while programming press the key to save the entry and then start over To call a number using an AD button Press the AD button to automatically dial the stored number 47 Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number depending on your system To temporarily redirect all calls to an extension or outside number of your choice 1 Press the Call Fwa button if administered while on hook or off hook or Dial the Call Forward feature access code while off hook Note f you have console permission next dial the extension number whose calls are to be forwarded receive dial tone 2 When you hear dial tone dial the extension or number where calls will be sent 3 When you hear confirmation tone hang up To cancel Call Forwarding Press the Call Fwd button again while on hook or Dial the Call Forward cancel code while off hook Call Park The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension To park a call at your extension for retrieval at any extension when a Call Park button is
31. e Save softkey e To return to the Label Select screen without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen without saving your entries press gt 7 Repeat Steps 3 through 5 to edit more labels Viewing the System Labels You can view the system labels for the call appearance feature buttons on the call processing system To view the system labels 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Inspect softkey The Label Inspect screen is displayed showing the system labels for the 2410 telephone 3 Use and gt to scroll through the Label Inspect screen pages on the 2410 telephone 4 Do one of the following e To return to the Label Action screen press the Done softkey e To return to Page 1 of the Home screen press gt b 38 Restoring the System Labels You can delete the custom labels you created for the call appearance feature buttons and restore the system labels from the call processing system Note This procedure restores the system labels for all of the call appearances feature buttons If you want to restore the system label for one call appearance feature button delete the label for that button See Editing Labels on page 37 To restore the system labels 1 From the Home screen press the Label softkey The Label Action screen is displayed 2 Press the Restore softkey The Label Restore sc
32. ed Press the Edit softkey The Label Select screen is displayed Note You can use a and gt to locate the label you want to edit Press the feature button on the 2410 telephone corresponding to the label you want to edit The Label Edit screen is displayed The New Label field displays the current customized label if any and the System Label field displays the system label If you have not yet changed the system label a cursor appears next to the New Label field If you selected a call appearance a letter such as a and a space appear next to the New Label field You can delete the letter and space by pressing lt a twice If you have already changed the system label a cursor appears after the last letter of the information displayed in the New Label field Using the dialpad edit the label You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between words If you are entering special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters 37 6 When you are done making changes do one of the following e To save your entries and return to the Label Select screen press th
33. eed Dial List entries before you can add new entries Deleting a Call Log Entry To delete an entry from the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed Use Ca and gt to scroll through the Call Log Summary pages When you locate an entry you want to delete press the button corresponding to the entry The Call Log Detail screen for this entry is displayed Press the Delete softkey The entry is deleted from the Call Log 34 The Label Action Screen The Label Action screen which is accessed by pressing the Label softkey at the Home screen allows you to e customize the labels for the call appearance feature buttons programmed on the call processing system e view the system labels for the call appearance feature buttons programmed on the call processing system erase the labels you modified for the call appearance feature buttons and restore the system labels from the call processing system The Label Action screen is shown in Figure 7 FIGURE 7 Label Action Screen N M ary Choose action below Edit Inspect Restor da ea a 35 Working in the Label Action Screen Working in the Label Action Screen To Press Change the label of a call The Edit softkey appearance feature button View the system labels for the The Inspect softkey call appearance feature buttons Delete the customized labels of The
34. es Abbreviated Dialing 47 Call Park 48 Call Pickup 49 Leave Word Calling 49 Send All Calls 50 Whisper Page 51 volume control buttons 12 W Whisper Page 51 60
35. ew additional information such as call type and the date and time that the call was processed e Make a call to the entry displayed directly from this screen see Using the Call Log on page 33 A sample Call Log Detail screen is shown in Figure 6 FIGURE 6 Sample Call Log Detail Screen EO Un Answered lt D Name Patty Yee D Number 908 555 1738 I Time 12 34pm 3 29 02 Call Delete Save Done J The number displayed in the upper left corner of the screen indicates the position of this call in the log summary The call type that is Answered Un answered or Outgoing is displayed in the upper right corner 31 Working in the Call Log Detail Screen Working in the Call Log Detail Screen To Press Make a call to the entry The Call softkey displayed View the next call log entry gt View the previous call log entry lt Use the index feature to locate a specific entry guickly Note The telephone must be on hook when you use the index feature Press O on the dialpad to move directly to the first call log entry Press 1 to view the tenth call log entry Press 2 to view the twentieth call log entry Press 3 to view the thirtieth call log entry Press 4 to view the fortieth call log entry Press 5 to view the last call log entry Remove the selected entry The Delete softkey Save the selected entry as a speed dial entry The Save s
36. ge 1 of the Home screen without erasing any settings press gt gt When the 2410 telephone is first installed it is set to display screen text in English The Language option on the Options screen allows you to choose another language including e German Deutsch e French Francais e Spanish Espa ol e Italian Italiano e Dutch Nederlands e Portuguese Portugu s e Japanese Katakana To select a screen display language 1 From the Home screen press the Option softkey The Options screen is displayed Press the Language feature button The Select Language screen is displayed Use the More softkey or lt a or gt to switch between the two pages of languages Press the button next to the language in which you want text displayed The screen text is redisplayed in the language you have selected Do one of the following e If you want to return to the Options screen press the Done softkey e If you want to return to Page 1 of the Home screen press gt os Your language selection is saved 46 Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your 2410 telephone or has supplied you with the required feature access codes Abbreviated Dialing Automatic Dialing AD The Abbreviated Dialing AD feature allows you to store selected telephone numbers for quick and easy dialing Each num
37. ies from the Call Log Detail screen Note Every time you access the Call Log Summary screen to view the information in the call log the counter displaying new calls is reset to 0 To view more information such as the date and time for a specific entry in the log summary press the button associated with the entry to access the Call Log Detail screen Working in the Call Log Summary Screen Working in the Call Log Summary Screen To Press View information about a specific log entry The button associated with the entry View the next page of call log entries gt View the previous page of call log entries lt Use the index feature to locate a specific entry guickly Note The telephone must be on hook when you use the index feature Press O on the dialpad to move directly to the first call log entry Press 1 to view the page containing the tenth call log entry Press 2 to view the page containing the twentieth call log entry Press 3 to view the page containing the thirtieth call log entry Press 4 to view the page containing the fortieth call log entry Press 5 to view the last call log entry Return to the Home screen in which you were working previously The Done softkey Return to Page 1 of the Home screen C at any time Call Log Detail Screen The Call Log Detail screen which is accessed from the Call Log Summary screen allows you to e Vi
38. igating in the Home Screen Pages To Press Move to the other Home screen page or gt Return to Page 1 of the Home screen gt at any time Access the Speed Dial screen The SpDial softkey Access the Call Log Summary screen The Log softkey Access the Options screen The Option softkey Access the Label Action screen The Label softkey Call Appearance and Call Identification Displays The 2410 telephone has six call appearance feature buttons per screen page Beginning with the first button in the upper left corner of the 2410 telephone and going down the display identifies the buttons in the left column These buttons are considered call appearance feature buttons 1 through 3 On the display these buttons are identified by default labels a b c etc where a represents call appearance feature button 1 The buttons in the right column run from 4 through 6 When you receive or make calls the available call identification information is displayed where the date and time appear when the telephone is idle For example when you dial an extension that number is shown and then replaced by the called party s name and extension The call identification information associated with an extension is provided by the call processing system When a call is received from another extension the caller s name is shown 15 when a call is received from outside the calling number if available OUTSIDE
39. ion screen 35 navigating 36 Label softkey 35 Labels 37 Language feature button 46 Language option 46 Last Number Dialed feature 19 Leave Word Calling 49 Log Setup feature button 43 Log Setup option 43 Log softkey 34 58 M Message button 12 Message lamp 12 22 message retrieval 22 message service 49 Mute button 12 N navigating 30 32 O Option softkey 40 43 options 42 Call Log setup 43 display contrast 43 Erase All 45 Language 46 ring pattern 42 Self Test 45 Visual Ring 44 Options screen 40 navigating 41 overview 9 P personal directory 23 26 personal directory calls 19 personalized options 42 Play softkey 42 R Redial feature 19 ring pattern 42 Ring Pattern feature button 42 ringing 54 ringing tones 54 S safety information 10 saving Call Log entries 34 screen 43 Self Test feature button 45 Self Test option 45 self test mode 45 Send All Calls 50 softkeys 12 Speaker button 12 speakerphone calls 20 speakerphone feature 20 Speed Dial List 25 28 adding entries 26 editing entries 27 index feature 25 saving entries from Call Log 34 Speed Dial screen 23 navigating 24 status icons 16 T Test softkey 45 Timer 52 tones feedback 54 Transfer feature 21 trunk identifier 16 59 U user checklist 13 V Visual Ring feature button 44 Visual Ring option 44 voice featur
40. l telephone call 1 Press the Timer button if administered 2 To stop the timer and clear the display press Timer again The elapsed time is displayed for three seconds The Directory feature allows you to search for the extension of another user in your call processing system directory by keying in the user s name at the dial pad To search the directory for a name 1 Press the Directory button if administered 2 Key in the selected name with dial pad keys last name comma use first name or initial 3 Press the Next button for each successive directory name you wish to see The Next button must be administered by your system manager 4 To search for a new name press the Directory button and go through the above sequence again 5 When you are ready to exit the directory press C a De 52 To place a call to the name shown on the display 1 Pick up the handset 2 While the name is shown press the Call Disp button if administered or if you do not have a Call Disp button on your set press gt and then dial the number using the dial pad Note You can also leave your handset on hook The speakerphone will turn on automatically when you press Call Disp if this system feature is enabled The Inspect feature shows you call related information for an incoming ca
41. l order A single page displays six entries You can add entries delete entries and make changes to saved entries in your personal speed dial list using the softkeys displayed at the bottom of the screen You can also save Call Log entries to your Speed Dial List Quick Access to Speed Dial Entries When you access your speed dial list to select edit or delete entries you can use the index feature to locate a specific entry quickly For example press 1 on the dialpad to move directly to the beginning of the list You can use keys 2 through 9 on the dialpad to locate entries beginning with the letters that correspond to these keys For example press 3 to locate the first entry that begins with the letter D If no entries begin with the letter D then the first entry that begins with the letter E is selected Insert Mode After you select a speed dial entry for editing you can use the Insert Mode while you are working in the Edit screen When Insert Mode is enabled as indicated by lt to the right of Insert Mode in the lower right corner of the screen display use to move the cursor to the left without erasing characters For example you can press to insert an area code in front of an existing telephone number in a saved entry To turn Insert Mode on and off press its associated button on the Edit Name Number screen Note that when you first access the Edit Name screen Insert Mode is off Entering
42. lete any of the speed dial entries saved in your personal 2410 telephone directory To delete stored speed dial entries 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed Press the Delete softkey The Delete screen is displayed Press the feature button corresponding to the entry you want to delete Note If the entry you want to delete is not displayed on the current screen page use lt and gt to cycle through the speed dial list You can also use the index feature to move to the page containing the entry The DELETE this entry prompt is displayed Do one of the following e To delete the selected entry press the Yes softkey e To return to the Delete screen without deleting the entry press the Cancel softkey e To return to Page 1 of the Home screen without deleting the entry press oi Repeat Steps 3 through 4 to delete more entries 28 The Call Log Screens The 2410 telephone can store up to 48 entries in the Call Log By default all types of calls are logged and the number of new unanswered calls is displayed below the date and time on your 2410 telephone see The Home Screen on page 14 Note When power to the telephone is interrupted all entries in the Call Log are erased You can disable the Call Log or specify certain call types you want logged using the Log Setup option on the Options screen see The Options Screen on page 4
43. ll when you are already active on a call or with this feature you can see who is on hold To use the Inspect feature 1 Press the Inspect button if administered 2 Press the call appearance button in question Information is shown on the display screen you remain connected to the present call 3 To return to the held call press button of the held call gt and then the call appearance 53 Tones and Their Meaning Note The tables below describe the defaults for each ringing and feedback tone Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system Ringing Tones are produced by an incoming call Ringing Tones Rings Meaning 1 ring A call from another extension ms 2frings A call from outside or from the attendant muu 3 rings A priority call from another extension or from an Automatic Callback call you placed ring ping A call redirected from your telephone to half ring another because Send All Calls or Call Forwarding All Calls is active Feedback tones are those which you hear through the handset headset or the speaker Feedback Tones Tones Meaning busy A low pitched tone repeated 60 times a minute indicates the number dialed is in use call waiting A ringback tone with lower pitched signal at ringback the end indicates the extension call is busy and the ca
44. lled party has been given a call waiting tone If you hear this tone you may wish to activate Automatic Callback confirmation Three short bursts of tone indicates a feature activation or cancellation has been accepted continued on next page 54 Feedback Tones continued Tones Meaning m coverage One short burst of tone indicates your call will be sent to another extension to be answered by a covering user dial A continuous tone indicates dialing can begin intercept An alternating high and low tone time out indicates a dialing error a denial of the service reguested or a failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit recall dial Three short bursts of tone followed by a steady dial tone indicates the feature reguest has been accepted and dialing can begin TE reorder A fast busy tone repeated 120 times a minute indicates all trunks are busy m ringback A low pitched tone repeated 15 times a minute indicates the number dialed is being rung 55 56 Index Numerics 2410 telephone display features 52 feedback tones 54 personal directory 23 ringing tones 54 supported languages 46 2410 telephone components 11 2410 telephone display 12 A Abbreviated Dialing 47 AD button 47 adding Speed Dial entries 26 AGC feature 41 arrow keys 12 Aut
45. nce with the above conditions may not prevent degradation of service in some situations Repairs to certified eguipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this eguipment or eguipment malfunctions may give the telecommunications company cause to reguest the user to disconnect the eguipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the eguipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset eguipped terminal eguipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by condu
46. nd the following characters appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between words If you are entering special characters you can use the star key to cycle through the period and star characters You can use the pound key to cycle through the hyphen and pound characters 5 When you are done editing the name press the feature button to the left of the Number field Edit Number screen to advance to that field Otherwise go to Step 7 27 6 Using the dialpad edit the telephone number for this speed dial entry You can enter numbers up to 20 characters long including special characters Note You can use the feature button to the right of the Number field to go directly to the end of any existing text in that field The feature button to the left of the Number field takes you directly to the start of any existing text in that field The feature button at the top of the left column returns you to the Edit Name screen 7 When you are done making changes do one of the following e To save your entries and return to the Edit screen press the Save softkey e To return to the Edit screen without saving your entries press the Cancel softkey e To return to Page 1 of the Home screen without saving your entries press gt 8 Repeat Steps 3 through 7 to edit more entries Deleting Speed Dial Entries You can de
47. nounce the call before transferring it wait for the called party to answer Go to Step 4 When the called party answers announce the call If the line is busy or if there is no answer press C gt gt Then you can return to the held call by pressing its call appearance 5 button Press CCD again and hang up to complete the transfer The Transfer Completed message is displayed Note Your system manager may have administered the Transfer on Hang up feature In this case you can transfer a call by pressing CeO dialing the number to which the call is to be transferred and then hanging up To cancel an attempted transfer press the original call appearance If your system has auto hold activated use CUD to cancel a transfer so that the potential transfer recipient is not left on hold 21 Conference The Conference feature allows you to conference up to six parties including yourself on a call To add another party to a call 1 Press CO 2 When you hear dial tone dial the number of the person you want to add to the call 3 Wait for an answer 4 To add the person to the call press gt again If the called party does not answer or does not want to join the conference press C gt Then you can return to the held call by pressing its call appearance button 5 Repeat Steps 1 through 4 for additional conference connections To add a held call to an active call 1 Press CO 2 When you
48. number easier for you to read but does not affect dialing Adding Speed Dial Entries You can store up to 48 personal speed dial entries in the 2410 telephone When the maximum number of entries is stored you must delete existing entries before the 2410 telephone allows you to enter new ones To add speed dial entries to your personal directory 1 From the Home screen press the SpDial softkey The Speed Dial screen is displayed or if no Speed Dial List already exists the Empty Speed Dial List screen is displayed 2 Press the Add softkey The Edit Name screen is displayed with the Name field underscored Note If the directory is full a message is displayed indicating that your Speed Dial list is full You must delete an existing entry before a new entry can be added See Deleting Speed Dial Entries on page 28 3 Using the dialpad enter the name for your speed dial entry You can enter up to 13 characters By default the first letter you enter appears in uppercase and the following characters in the word appear in lowercase Note You can use the Case softkey to switch between uppercase and lowercase You can use the Space softkey to insert a space between words After you enter a space the next character will be an uppercase letter and the following characters in that word will appear in lowercase If you are entering special characters you can use the star key to cycle through the period and star characters
49. oduct complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or IEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Customer Equipment ACA Technical Standard TS 001 1997 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including e Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 e Electrical Fast Transient IEC 61000 4 4 e Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 e Mains Frequency Magnetic Field IEC 61000 4 8 e Voltage Dips and Variations IEC 61000 4 11 Power Line Emissions IEC 61000 3 2 Electromagnetic comp
50. of the held call To respond to a Whisper Page 1 When you receive a Whisper Page you hear a beep and then you hear the person caller press the calling you If you want to speak to the Whisper Page WhisperAnbk button Your existing call is placed on hold and you can speak to the Whisper Page caller 2 When you are finished with the Whisper Page call press the call appearance of the held call 51 Using Display Features The following features are available only if your system manager has administered them as feature buttons on your 2410 telephone Call Timer and Timer The Call Timer and the Timer features are used to measure elapsed time on a call The Call Timer feature once activated measures elapsed time automatically on all calls until you turn off the Call Timer feature The Timer feature which you turn on and off manually allows you to determine which calls you want to time on an individual basis Check with your system manager to see if you can use either of these features To use the Call Timer feature to measure elapsed time on telephone calls 1 Press the Call Timer button if administered The Call Timer will measure elapsed time automatically on all calls until you turn off the Call Timer feature 2 When you want to turn off the Call Timer feature press the Call Timer button again To use the Timer feature to measure elapsed time on an individua
51. oftkey Return to the Home screen in which you were working previously The Done softkey Return to Page 1 of the Home screen C at any time 32 Using the Call Log The Call Log feature is factory set to record answered unanswered and outgoing calls For information on disabling the Call Log or changing the call types you want logged see Call Log Setup on page 43 in Selecting Personalized Options Viewing the Call Log To view the list of all calls recorded in the Call Log 1 If the softkey labels are not displayed press any softkey button to display the softkey labels 2 From the Home screen press the Log softkey The Call Log Summary screen is displayed 3 Use a and D to scroll through the Call Log Summary pages 4 To view information about a specific entry press the button corresponding to the entry The Call Log Detail screen for this entry is displayed 5 Press gt to return to the Home screen Making Calls from the Call Log To make a call to an entry in the Call Log 1 From the Home screen press the Log softkey The Call Log Summary screen is displayed 2 Use a and gt to scroll through the Call Log Summary pages 3 When you locate an entry you want to call press the button corresponding to the entry The Call Log Detail screen for this entry is displayed 4 Press the Call softkey to make the call Note You can make calls directly to extensions u
52. omatic Dialing 47 Automatic Gain Control feature 41 B buttons 12 C call appearance displays 15 call appearance feature buttons 12 15 Call Forwarding 47 48 call handling buttons 12 call handling features 18 call identification 29 call identification displays 15 Call Log saving entries 34 setting up 43 viewing 33 Call Log Detail screen 31 32 57 Call Log feature 33 Call Log screens 29 Call Log Summary screen 29 30 Call Park 48 Call Pickup 49 Call softkey 33 Call Timer 52 call type 31 calls answering 18 conferencing 22 holding 19 making 18 redialing 19 speakerphone 20 Speed Dial 19 transferring 21 Case softkey 27 37 checklist 13 Conference feature 22 Contrast feature button 43 D deleting entries 28 deleting Speed Dial List entries 28 dialing conventions 26 dialpad 12 Directed Call Pickup 49 Directory 52 Directory feature 23 display contrast 43 display contrast level 45 display features 52 Call Timer 52 Directory 52 Inspect 53 E editing Speed Dial entries 27 Erase All feature button 45 Erase All option 45 Erase softkey 46 Exit button 12 F feature 23 49 feedback tones 54 G Group Listen feature 9 H Headset button 12 headsets 10 headsets supported 9 Hold feature 19 Home screen 14 navigating pages 15 I index feature 25 Insert Mode 25 Inspect 53 L Label Act
53. pment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Avaya attests that this registered eguipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this eguipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Canadian Department of Communications DOC Interference Information This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This eguipment meets the applicable Industry Canada Terminal Eguipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the eguipment Installation and Repairs Before installing this eguipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The eguipment must also be installed using an acceptable method of connection The customer should be aware that complia
54. reen is displayed 3 Press the Erase softkey The Confirm Erase prompt is displayed 4 Do one of the following e To erase the custom labels and restore the system labels press the Erase softkey e To return to the Label Action screen without erasing the custom labels and restoring the system labels press the Cancel softkey e To return to Page 1 of the Home screen without erasing the custom labels and restoring the system labels press CUD 39 The Options Screen The Options screen which is accessed by pressing the Option softkey at the Home screen allows you to set your preferences for the following ring pattern screen contrast log setup visual ring self test language English German Deutsch French Francais Spanish Espa ol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanese Katakana erase all personal settings except contrast level stored Call Log speed dial entries and customized labels and return the 2410 telephone to its default settings A sample Options screen is shown in Figure 8 FIGURE 8 Sample Options Screen S Ring Pattern Visual Rind E Contrast Self Test DdD Log Setup Language Select OPTION above Done jJ Pgp 40 Working in the Options Screen Working in the Options Screen To Press Select an option The associated button Return to the Home screen in The Done softkey which you were working previously
55. rol button Cw The display shows the volume level There are eight volume levels If you want to make the speakerphone volume louder you can disable the speakerphone ACG by setting Speaker AGC Enabled to No in the second page of the Options screen When enabled speakerphone AGC automatically adjusts volume levels by increasing low signals and decreasing high signals If you disable the speakerphone AGC low volume levels will not be increased automatically See Working in the Options Screen on page 41 To change from the speakerphone to the handset Pick up the handset and talk To change from the handset to the speakerphone 1 Press Cq gt 2 Hang up the handset To change from the headset to the speakerphone Press C To end a speakerphone call Press cd again To use the Group Listen feature if administered in which the handset or headset and the speaker are active at the same time IN While you are active on the handset or headset press C iq gt 20 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number To transfer the current call to another extension 1 2 While on a call press gt When you hear dial tone dial the number to which the call is to be transferred Do one of the following e To transfer the call without announcing it press COD again and hang up The transfer is complete e To an
56. sing this method To call outside numbers go off hook and dial the necessary code for example 9 for a local or seven digit call or 9 and 1 for a 10 digit call Then press the Call softkey to make the call Saving a Call Log Entry to Your Speed Dial List To save an entry in the Call Log to your Speed Dial List 1 Note From the Home screen press the Log softkey The Call Log Summary screen is displayed Use lt and gt to scroll through the Call Log Summary pages When you locate an entry you want to save press the button corresponding to the entry The Call Log Detail screen for this entry is displayed Press the Save softkey The Edit Name screen is displayed showing the name and number information from the Call Log Do one of the following e To save the entry to your Speed Dial List as shown on the current screen press the Save softkey e To edit the telephone number to include a code required to access an outside line for example 9 press the feature button to the left of the Number field twice The cursor appears at the beginning of the telephone number Press the feature button to the right of Insert Mode so that you can enter characters at the beginning of the number and then make your changes When you are done entering changes press the Save softkey The entry is saved to your Speed Dial List If you see the message Speed Dial List Full you must delete some Sp
57. sts with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications systems and their interfaces Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This pr
58. tory feature The Speed Dial Screen on page 23 Create and maintain a Speed Dial List Managing Your Speed Dial List on page 25 Make Speed Dial calls Call Handling Features on page 18 Customize the labels of the call appearance feature buttons Managing Your Call Appearance Feature Button Labels on page 37 Understand the Call Log Summary and Call Detail screens The Call Log Screens on page 29 Change the default Call Log settings Call Log Setup on page 43 View or update information saved in the Call Log Make calls from the Call Log Using the Call Log on page 33 Using the Call Log on page 33 Retrieve voice mail messages Getting Messages on page 22 Check lamp and display component status Self Test on page 45 Change default language ring pattern display contrast and visual ring settings Selecting Personalized Options on page 42 Erase all personalized options and restore default settings Selecting Personalized Options on page 42 The Home Screen The Home screen which consists of two pages displays the available call appearance feature buttons caller ID information the current date and time softkeys and information provided by the Avaya call processing system In general you use the Home screen to perform standard call handling Six c
59. ttp www avaya com support Contents OVI cock secs receciadicsecincbeceeeseeuense 9 Headset Compatibility 200cc cece eens 10 Safety Information 2220s ccs ce ees casera ww snau nan 10 2410 Telephone Components 0 000000008 11 2410 Telephone User Checklist 00000eeeeee 13 The Home Screen lt sass assaassanvaasasaan nsana 14 Navigating in the Home Screen Pages 15 Call Appearance and Call Identification Displays 15 SNUS CONS sos 3 oes esses 40005805 KES EKES EN 16 Call Handling Features 2000ccceenneennnnee 18 Getting Messages gt sssasssasosssuas sa saksa va aa 22 The Speed Dial Screen oooh non nnnnnnN 23 Working in the Speed Dial Screen 24 Managing Your Speed Dial List ssi 25 Ouick Access to Speed Dial Entries 25 sort Modo 60664650 PERO ERE TAS KANKAAN 25 Entering Characters 200000eeeeeneeeenee 25 Dialing Conventions 2000s0eeee ene eennee 26 The Call Log Screels sacssas cc eedeesecesienses 29 The Call Log Summary Screen 002000000 29 Working in the Call Log Summary Screen 30 Call Log Detail Screen o cece enn eens 31 Working in the Call Log Detail Screen 32 Using the Call Log assaasasassannauaseaska ansaa 33 The Label Action Screen 0000eeneeeeeneee 35 Working in the Label Action Screen 36 Managing Your Call Appearance Feature Button Labels
60. ual Ring option on the Options screen allows you to choose a visual alert for incoming calls When you enable this option the telephone rings and the lamp above the 2410 display area flashes when an incoming call arrives By default the Visual Ring option is disabled To set the Visual Ring option 1 From the Home screen press the Option softkey The Options screen is displayed Press the Visual Ring feature button The Visual Ringing Alert screen is displayed Press the Yes No softkey or press feature button 5 to indicate whether you want Visual Ring enabled Do one of the following If you want to save the setting you just selected press the Save softkey You will hear a confirmation tone and you are returned to the Options screen If you want to return to the Options screen without changing the setting press the Cancel softkey If you want to return to age 1 of the Home screen without changing the setting press gt 44 Self Test The Self Test option which appears on this screen verifies the operation of the 2410 telephone s lamps and display components It also provides information regarding the 2410 telephone firmware version and link status While the telephone is running in self test mode you can continue to make and receive calls using the dialpad and call handling buttons as usual To have the 2410 telephone perform a self test 1 From the Home screen press the Option softkey
61. utton lt gt For activating a headset connected to the 2410 headset jack The light associated with this button turns on when the headset is active lt 5 Message button For retrieving messages 12 Speaker button lt gt accessing the built in two way speakerphone The light associated with this button turns on when the speakerphone is active 6 Arrow keys Depending on the current screen display you can use these keys to move between screen pages to cycle through Call Log and Speed Dial entries and to move the cursor during data entry 13 Exit button gt gt Pressing this button returns you to the first page of the Home screen 7 Call handling buttons For call handling activities See Call Handling Features on page 18 for more information 12 2410 Telephone User Checklist The remainder of this guide contains procedures for using specific screens features and keys on the 2410 telephone The following table directs you to sections explaining specific activities you may want to perform To See Understand call appearance feature button displays The Home Screen on page 14 Handle calls that is answer and make calls hold calls transfer calls redial numbers set up conference calls etc Call Handling Features on page 18 Understand your personal directory vs the call processing system Direc
62. ver only the person at the destination extension hears the announcement the other person on the call cannot hear your announcement If the person at the other extension wants to speak with you when you make a Whisper Page that person can press the WhisperAnbk button Note If the person whom you have called is not using the telephone at the time you activate Whisper Page the call is converted to a normal call Note Any person in the system with the administered WhisperAnbk button on the telephone can block Whisper Page calls by pressing the Whisperoff button When Whisper Page is off the Whisper Page caller will hear busy tone To make an important announcement such as an incoming call to someone at another extension busy on another call 1 While off hook press the WhisperAct button or dial the Whisper Page access code and dial the extension Both people on the other call hear a beep Only the person whom you have called will hear your announcement 2 Speak to the person you have called If that person wants to speak with you that person can press the WhisperAnbk your telephone button which forms a two party speaking path with The other call at the destination extension is put on hold and that person cannot hear your conversation When the call is complete the person to whom you were speaking can press the call appearance button

2410 Digital Telephone User`s Guide

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