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DECT R4 - Avaya Support

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1. a If the service is not present then the system has not been upgraded to run IP Office Release 7 0 or higher software b The HTTP service affects all HTTP connections provided by the IP Office system Changing its setting will affect applications other than just the DECT R4 The only option that change be changed is the Service Security Level The default is Secure Unsecure meaning both http and https can be used between the base station and IP Office e Unsecure Only HTTP port 80 available and used for phone files embedded file manager system file upgrade one X Portal directory services DECT R4 provisioning IP Office Video Softphone provisioning e Secure Unsecure This mode the default allows both unsecure HTTP see above and secure HTTPS see below connections e Secure Low HTTPS port 443 available and used for DECT R4 provisioning IP Office Video Softphone provisioning This option allows secure access to that service using TLS and demands weak for example DES_40 MD5 encryption and authentication or higher The service s unsecured TCP port is disabled e Secure Medium This option allows secure access to that service using TLS and demands moderate for example DES_56 SHA 1 encryption and authentication or higher The service s unsecured TCP port is disabled e Secure High This option allows secure access to that service using TLS and demands strong for example 3DES SHA 1 encryption and authen
2. Non Provisioned Installation Slave Base Station Configuration 7 Select the Air Sync tab AVAYA Configuration General LAN IP LDAP DECT UNITE Administration Users IP DECT Base Station System Suppl Serv Master Trunks Radio Radio config PARI SARI Am Syne Sync Mode Slave v Sync RFPI Alt Sync RFPI LED Indication 8 Set the Sync Mode to Slave 9 Enable LED Indication This enables the amber flashing mode of the base station s LED 2 which is used to indicate when the base station has no air synchronization signal but does have call traffic in progress 10 Click OK 8 5 6 Reset the Base Station 1 In the left hand panel select Reset Select the Reset tab or Idle Reset tab AVAYA Configuration General LAN IP LDAP DECT UNITE 2 Click OK DECT R4 IP Office IP DECT Base Station Idle Reset Reset TFIP Boot admin Reset only if the system is idle no active calls etc Reset in Progress Page 151 15 601047 EN S Issue 03c 20 April 2012 8 5 7 Check the Base Stations Through the configuration of the slave and the master base status it is possible to check the signalling between the base stations Slave Base Station 1 In the left hand column select Device Overview Select the Air Sync tab AVAYA Configuration General LAN IP LDAP DECT UNITE Administration Users Traffic Backup Update Master Base Station IP DECT Base St
3. 1 In the left hand panel select DECT Select the Air Sync tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN Sync Mode Master 7 x IP Alien RFPI LDAP Alt Alien RFPI DECT LED Indication Administration 2 Set the Sync Mode to Master 3 Enable LED Indication This enables the amber flashing mode of the base station s LED 2 which is used to indicate when the base station has no air synchronization signal but does have call traffic in progress 4 Click OK DECT R4 Page 140 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration 8 4 16 IP Office Directory Integration For IP Office Release 6 the master base station can obtain directory information direct from the IP Office control unit rather than the system requiring an AIWS unit to do this This requires the master base station to be able to access the IP Office control unit using TFTP The directory import is limited to 6000 entries Note that enabling directory integration via the master base station disables support for SMS If both SMS and directory integration are required then an AIWS unit must be used 1 In the left hand panel select Phonebook AVAYA IP DECT Base Station Configuration Phonebook General LAN Enable IP Phonebook LDAP Search direction numbers Right to left vi DECT Data B
4. Host Name AIW IP Address Subnet Mask Default Gateway Domain Name DNS Server 192 168 42 211 255 255 255 0 192 168 42 1 example com 192 168 42 1 WINS Server 0 0 0 0 DECT R4 IP Office Set the network parameters mode to Manually Cancel Host Name Enter a name to help identify the AIWS on the network IP Address Subnet Mask Enter the static IP address details that the AIWS should use Set the remaining details to match those being used by other devices on the network Page 101 15 601047 EN S Issue 03c 20 April 2012 4 Click Next Enter the license number supplied with the AIWS unit AIWS Setup Wizard Licence The licence controls the functionality that is available Enter the licence number ECFE090D40032205 5 Click Next Enter the IP address of the master base station AIWS Setup Wizard DECT IP Address Communication with the DECT system uses a fixed IP address Enter DECT IP Address 192 168 42 210 Enter secondary DECT IP Address 0 0 0 0 DECT R4 Page 102 IP Office 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Run the Setup Wizard 6 Click Next The Date and Time options are displayed Select NTP Time Server and set the Time Server IP Address to be the IP address of the IP Office Adjust the other values to match the customer site AIWS Setup Wizard Date and Time Select
5. Page 117 IP Off 15 601047 EN S Issue 03c 20 April 2012 8 Non Provisioned Installation This method of installation is used with pre IP Office Release 7 0 systems and systems that include handsets that do not support IP Office provisioning e When to Use Non Provisioned Installation The use of IP Office provisioned installation 284 is recommended for all installations except those that contain no 3720 3720 3740 or 3749 phones e It is assumed that you are familiar with installation and configuration of IP Office systems Information e Service user name and password for IP Office configuration access e Service user name and password for IP Office security settings access e IP Office IP address e Avaya IP Endpoint licenses Parts Required e IP Office Release 7 0 software DVD or image of the IP Office Release 7 0 admin software Tools Required e Programming PC with IP Office Manager application installed You must have rights on this PC to change its IP address settings unless it is a DHCP client e Software for zip file extraction Base Station Installation Requirements Parts Required e Base station Includes e Base station e Two 3 5mm screws and two 6mm wall plugs suitable for wall mounting onto a solid wall brick or similar e 1 2 metre 4 foot LAN cable If this is replaced with a longer cable the replacement should be a CATS Ethernet LAN cable e If using Power over Ethernet e The base station supp
6. again Browse to the Chargers folder in the software previous unpacked Select the pkg files in the folder and click Open f Avaya Device Manager File Device lu f File management Devices Number p Parameter definition Import files Delete Upgrade si 3 PGE Device types 11 pkg l1 pkg My Recent Documents My Network File name arger_Advanced_y1 3 11 pkg Rack_Charger_w1 3 11 pka Places Files of type Definition files def pkg v Cancel 6 The list of parameter definition files should now be complete f Avaya Device Manager File Device Iu O File management Devices pe Parameter definition Software Language Phonebook Delete Upgrade se Device type Revision Parameter version File 3720 1 0 15 24 pdm_3720_p15 24_d7 Device types 3725 2 0 25 56 pdm_3725_p25 56 di 3740 4 0 1 34 pdm_3740_p01 34_d3 3749 4 0 1 34 pdm_3749_p01 34_d3 Desktop Charger Adva 0 0 pol pdm_Desktop_Charge Rack Charger 0 0 3 1 pdm_Rack_Charger_p 7 Select Close DECT R4 Page 85 IP Office 15 601047 EN S Issue 03c 20 April 2012 5 5 Loading Phone Templates into Device Manager Templates allow you to apply common settings to phones and chargers The IP Office DECT R4 software set includes default templates for 3720 3725 3740 and 3749 phones that allow those phones to access IP Office functions through the phone men
7. 304 This is done using the Windows Device Manager software to upgrade phones via an advanced charger or using AIWS Device Manager 83 to upgrade phones over the air e Web browser Internet Explorer or Firefox are supported AIWS Installation Requirements Parts Required e O AIWS Unit which includes e DAIWS Unit e D AIWS Power Supply unit and selection of IEC60320 C7 power leads CEE7 16 Europlug BS1363 NEMA1 15 and AS NZS 3112 e O 1 2 metre 4 foot LAN cable If this is replaced with a longer cable the replacement should be a CATS Ethernet LAN cable e O AIWS License sheet e O 3x 3 5mm Screws and suitable wall plugs for the wall mounting of the AIWS e O LAN Socket e O Mains power outlet socket Information e O IP Address for the AIWS e O Other standard network settings Default Gateway DNS WINS e O AIWS License Key this should have been supplied with the AIWS e O IP Address of the DECT Master base station e O IP Address of the IP Office e O Preferred time settings date format time format e O Wall mounting location selected for the AIWS e DO Access information name and password for configuring the base stations Tools e O Programming PC with DECT R4 software DECT R4 Page 119 IP Office 15 601047 EN S Issue 03c 20 April 2012 e O Web browser e O Pliers and sharp knife for removal of plastic cable cut outs from AIWS case e O Drill and drill bits suitable for the selected wall mountin
8. 8 5 5 Set the Base Station to Slave Mode There can be only 1 master base station in the IP Office DECT R4 system In this process we check that the base station is not set to act as a master and then configure its radio settings to access the master base station 1 In the left hand column select DECT Select the Master tab AVAYA IP DECT Base Station Trunks Radio Radio config PARI SARI Air Sync Configuration System Suppl Serv General LAN IP LDAP DECT UNITE 2 Check that the Mode is set to Off 3 Click OK 4 Select the Radio tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks MRadiof Radio config PARI SARI Air Sync General LAN Disable IP Master T LDAP Name DEC DECT Password eevssece UNITE Master IP Address 192 168 42 210 Administration Standby Master IP Address Users Status No Connection to Master EEE Uninitialized Master Connections IP Address State ie 192 168 42 210 Up Backup OK Cancel ee OK Diagnostics Reset required Reset 5 Set the following details e Name Set this to match the System Name set on the master base station s DECT System tab e Password Set this to match the Password set on the master base station s DECT System tab e Master IP Address Enter the IP address of the master base station set on its LAN IP tab 6 Click OK DECT R4 Page 150 IP Office 15 601047 EN S Issue 03c 20 April 2012
9. 1 Using IP Office Manager receive the configuration from the IP Office system 2 Click on 1 1 Line The list of existing lines is shown 3 Click on the ti icon and select IP DECT Line The settings for an IP DECT line are displayed If the option is greyed out then the configuration already contains an IP DECT line 4 On the Line tab there are no adjustable settings Once the system is installed and operational this tab will list the DECT extensions cateway VoIP E Line Number 241 Associated Extensions 660 661 662 5 Select the VoIP tab This table is used to set details of the master base station Line Gateway i Gateway IP Address 192 168 0 224 I volP Silence Suppression Compression Mode Automatic Select M Allow Direct Media Path TDM gt IP Gain Default he IP gt TDM Gain Default a Set the Gateway IP Address to match the IP address that will be assigned to the master base station The MAC Address field is not used b Leave the other fields at their default settings DECT R4 Page 34 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation IP Office Configuration 6 Select the Gateway tab Line Auto Create Extension Auto Create User v TT Enable DHCP Support Boot File ADMM_RFP_1_1_13 tFtp ADMM MAC Address 00 00 00 00 00 00 VLAN ID Base Station Address List Enable Provisioning SARI PARK g 100243777703 Subscript
10. 4 Click Add Browse to the Handsets folder in the software previous unpacked Select the pkg files in the folder and click Open f Avaya Device Manager File Device MNu f File management Devices p Parameter definition Import files Delete Upgrade si Handsets 2 PE Downloadable_languages_3720_v21 O Downloadable_languages_3725_3740_3749_v21 My Recent 19 pkg Documents IE 19 pkg Device types 11 pkg 9_v3 0 11 pkqg My Network File name 25_v3 2 19 pkg 3740_v3 0 11 pkg 3749_v3 0 11 pkg Places Files of type Definition files def pka v Cancel Page 61 DECT R4 15 601047 EN S Issue 03c 20 April 2012 IP Office 5 Click Add again Browse to the Chargers folder in the software previous unpacked Select the pkg files in the folder and click Open f Avaya Device Manager File Device lu f File management Devices Number p Parameter definition Import files Delete Upgrade sc Chargers 2 PES Device types E Charger_Advanc My Recent Documents e Desktop Ej Rack_Charger_v1 3 11 pkg 3 11 pkg amp File name arger_Advanced_y1 3 11 pkg Rack_Charger_ 1 3 11 pkq My Network Places Files of type Definition files def pkg v Cancel 6 The list of parameter definition files should now be complete f Avaya Device Manager File Device
11. DECT R4 Page 148 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Slave Base Station Configuration 8 5 4 Set the Base Station IP Address By default a base station defaults to 192 168 0 1 The process below can be used to change the DHCP mode and IP address of the base station 1 Having browsed into the base station s configuration in the left hand column select LAN 2 Select the IP tab AVAYA IP DECT Base Station Configuration DHCP IP General LAN Active Settings IP IP Address 192 168 0 1 192 168 0 1 iusi Network Mask 255 255 255 0 255 255 255 0 DECT Default Gateway UNITE Phonebook DNS Server Administration Alt DNS Server Users Check ARP O Device Overview Broadcast IP Multicasts C n Traffic a Enter the required IP Address and Network Mask for the base station The other settings are optional b Click OK 3 Select the DHCP tab AVAYA IP DECT Base Station Configuration DEGREE IP General LAN Mode Automatic IP a Using the Mode drop down select Disabled b Click OK 4 The menu will prompt you with the message Reset Required Do not click this or reset the base station at this stage a Select Reset and then select the Reset tab b Click on OK c Observing the base station wait for the lower light to return to solid green 5 Log in again using the new IP address DECT R4 Page 149 IP Office 15 601047 EN S Issue 03c 20 April 2012
12. DECT Use HTTPS O Phonebook PBX IP Address 192 168 0 210 Administration Status Not connected Users Device Overview e Select the Enable option e The IP Office security settings 32 control whether HTTPS is supported between the IP Office control unit and the master base station by default it is supported e Set the PBX IP Address to match the IP Office system on which the IP DECT line was configured 2 Click OK 3 Reset the base station a Select Reset and then select the Reset tab b Click on OK c Observing the base station wait for the lower light to return to solid green 4 Select the General Provisioning tab again The Status should have changed to Connected 5 Select DECT SARI The value of the SARI entered into the IP Office configuration should now also be visible in the base station configuration 6 Select DECT System The message System in Provisioning Mode is shown The Subscriptions mode is greyed out and set to With System AC The Authentication Code will match the one set in the IP Office configuration DECT R4 Page 48 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Master Base Station Setup 3 3 11 Phonebook Integration In an IP Office provisioned installation the phonebook settings are automatically set by the IP Office system However use of IP Office users groups and directory as part of the DECT phone directory still needs to be enabled if required If not ena
13. Device type Software version Parameter version Upgrade status Online Latest number 3720 15 1 z 15 1 wv y Device ID Device type Software version Parameter version Upgrade status Online Latest number 3720 15 1 Complete vo a 15 1 Complete a DECT R4 Page 69 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 6 7 Disabling Subscription Subscription can be disabled This does not affect re subscription by extensions that are already configured in the IP Office configuration 1 Using IP Office Manager receive the configuration from the IP Office system 2 Click on 1 1 Line The list of existing lines is shown 3 Click on the amp icon and select IP DECT Line The settings for an IP DECT line are displayed If the option is greyed out then the configuration already contains an IP DECT line 4 Click on the Gateway tab 5 Change the Subscriptions setting to Disabled DECT R4 Page 70 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Phone Subscription 3 6 8 Displaying Subscribed Users There are a number of ways to display the phones subscribed to the system Using the Master Base Station 1 Login to the master base station 2 Select Users and select the Users tab 3 Click on show AVAYA IP DECT Base Station Configuration Users General ME User Ad trat pe PARK 31100243777703 one Eee PARK Long Name Name 3rd pty 2110024755 User Administrators 0 Phonebook Master Id 0 Users Adminis
14. Security Administration System D 7 0 11011 security Fil Edit View Tools Help ile 2a Jaaa Security Settings Service User IPDECTService ae X lt gt A Security Service User Details General s System 1 Name IPDECTService sw System D fra __ Services 5 Password Change Clear Cache ha an aa di Account Status Enabled x ervice Users Bp Administrator Account Expiry lt None gt F F b e Rights Group Membership fy EnhTcpaService Administrator Group hy SCN_Admin Manager Group yi Operator Group System Status Group TCPA Group v IPDECT Group a In the Rights Group Membership list check that the user is set as a member of the IPDECT Group b Leave the Account Status as Enabled and the Account Expiry as lt None gt 9 Click on the a icon to save any changes you have made to the security settings DECT R4 Page 33 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 2 2 IP DECT Line Setup At this stage we will create an IP DECT line for traffic between the IP Office and the DECT R4 system The line is configured with the IP address of the master base station The IP Office configuration only requires and allows a single IP DECT line e Reboot Required Add or removing a line from the IP Office configuration requires the IP Office system to reboot This will end all calls and services in progress
15. e Red Value not valid e Turqoise The value differs from the default value 5 Each item within the template consists of 3 parts e Selected If selected the template value will be applied to devices to which the template is uploaded e Name The non editable name for the template item e Value The value for the template item This may be a drop down list from which selection can be made 6 Click OK DECT R4 Page 91 IP Office 15 601047 EN S Issue 03c 20 April 2012 5 8 Upgrading Phone Software DECT R4 is supported on a range of Avaya systems However for IP Office operation only software specifically documented as having been tested and supported with IP Office should be used Details of supported software for any particular IP Office release is included in IP Office Technical Bulletin for that release 1 Start the AIWS Device Manager 835 or Windows Device Manager 834 2 Within the Avaya Device Manager select the Devices tab Avaya Device Manager File Device Devices Numbers Templates xk amp E elete Upgrade software Cancel Device types Search for in Device ID Show all Device ID Device type Software version Parameter version Upgrade status Latest number 15 1 15 1 2 items selected 3 The current software version of each phone is shown Compare this to the software versions available shown by the version set as part of the pkg file name included with the DECT R4 softw
16. select to continue to this website 3 The base station should respond with its initial configuration menu AVAYA IP DECT Base Station Select login System administration User administration 4 Select System administration A password entry dialog will be displayed Enter the default user name admin and password changeme 5 The configuration menu for the base station is displayed AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Kerberos Server Certificates General Version IPBS 4 1 26 Bootcode 4 1 26 Hardware IPBS1 4 PD Dan Serial Number 09AD15300068 IP MAC Address LAN 00 01 3e 01 6f9c LDAP SNTP Server 192 168 0 210 DECT Time 07 12 2010 00 33 UNITE Uptime Od Oh 7m 46s Phonebook RFP SW version 3 0 16 6 Note the software levels shown in the Version screen These will determine whether the base station software needs to be upgraded DECT R4 Page 129 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 4 3 Update the Base Station Firmware The base station may need to be upgraded to the software supplied for use with IP Office administration software That software consists of two parts a firmware file and a boot file All base stations in a DECT system should use the same software 1 Having browsed into the base station s configuration note the software levels shown by the Version line AVAYA IP DECT Base Station Configuration Info Admin Update NTP Loggin
17. 1 Using IP Office Manager receive the configuration from the IP Office system 3 The current licenses in the system configuration are displayed 2 Select License 4 To add a license click on ci and select License 5 Enter the license which you have been supplied and click OK 6 The type of the license Avaya IP endpoints should be displayed but with its License Status set to Unknown If the License Type was not recognized check that the key was entered correctly 7 Save the configuration back to the IP Office system and then receive the configuration from the IP Office system again 8 The License Status should now be Valid DECT R4 Page 36 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation IP Office Configuration 3 2 3 3 Reserving Licenses Licenses are normally automatically assigned to extensions in order of registration However existing extensions can reserve a license in order to ensure they do not become unlicensed when new extensions added to the system manage to register first following a system reboot 1 Using IP Office Manager receive the configuration from the IP Office system E 2 Select Extension and then select the DECT extension 3 Select the IP DECT tab Note the appearance of this menu will vary depending on whether you are doing a provisioned or non provisioned installation Extn IP DECT DECT Line ID 241 192 168 42 224 v Message Waiting Lamp Indication
18. 4 simultaneous calls Up to 5 Compact Base Station units can be included in a system If used as the master base station the whole system is limited to 5 base stations e Phones 124 Up to 120 DECT phones are supported The Avaya 3700 Series phones supported are the 3720 3725 3740 and 3749 Other DECT phones including the 3701 and 3711 are supported but only for basic telephony and only using the DECT GAP and DECT CAP standards e Chargersl 14 A number of different types of charger exist for 3700 Series phones Note that chargers for 3720 3725 phones are not necessarily useable with 3740 3749 phones e Basic Charger This is a simple single phone charger for charging only e Advanced Charger This single phone charger has USB and LAN sockets These allow the phone docked with the charger to be accessed using the Device Manager application browser access via the AIWS unit and charger LAN port or WinPDM application via the USB port e Rack Charger This is an 6 phone advanced charger e Battery Rack Charger This charger can be used to charge up to 6 batteries separate from the handsets e IP Office DECT R4 is supported on IP Office systems running IP Office 5 0 software This manual is for systems running IP Office Release 7 0 or higher in IP Office standard mode e Licenses Each phone subscribed via the DECT R4 systems requires an Avaya IP Endpoint license in the IP Office configuration e Configuration Tools The tool
19. 5 this unit also provides directory integration between the IP Office and the DECT R4 system For IP Office Release 6 and higher directory integration is done by the master base station without requiring an AIWS However an AIWS is still required for both SMS The unit is managed via web browser and requires a fixed IP address e Wall mountable e Dimensions 275 x 130 x 60 mm 550g e Supplied with power supply unit and power cords DECT R4 Page 17 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT R4 Page 18 IP Office 15 601047 EN S Issue 03c 20 April 2012 Chapter 2 Site Survey and Planning DECT R4 ice Page 19 IP Off 15 601047 EN S Issue 03c 20 April 2012 2 Site Survey and Planning We cannot give precise recommendations for a site survey as every site will vary However a site survey is a prerequisite to installation in all cases The correct and effective placement of base stations will prevent problems and maximize coverage Most issues with any DECT system will arise from the number and positioning of the base stations The basic aim is to ensure e Base station coverage in all areas of expected DECT phone usage e Sufficient number of base stations covering each area for the number of expected simultaneous users up to 8 per base station in that area e Sufficient overlap between areas of base station coverage to allow for call handover 22 when DECT phone users are moving e Where possible syn
20. 9 3 SS Signal Strength 9 4 SARI An alternate name for the PARK 168 9 5 PARI Primary Access Right Identity 9 6 PARK Portable Access Rights Key 9 7 FER Frame Error Rate 9 8 DECT Digital Enhanced Cordless Telecommunications Global standard for cordless telephony 9 9 CAP Common Access Profile 9 10 GAP Generic Access Profile Standard used for DECT 9 11 IPDI At delivery of the telephone IPEI and IPDI are the same and either can be used for network subscription If one telephone is replaced with another using the Easy replacement procedure the IPDI will be exchanged and IPEI and IPDI will no longer be the same If the IPEI and the IPDI differ the IPDI shall be used for network subscription 9 12 IPEI International Portable Equipment Identity The unique global GAP identity number for the phone This code is needed for the system administrator to enable network subscription 9 13 PBX PBX Private Branch Exchange Telephone system within an enterprise that switches calls between local lines and allows all users to share a certain number of external lines 9 14 PDM Portable Device Manager 9 15 WSM Wireless Services and Message Module that enables wireless services like central phone book and messaging to and from the portable devices An alternate term for the AIWS 166 9 16 ELISE Embedded LInux SErver A term for the AIWS 16 9 17 SST Site Survey Tool 9 18 PP Portable Pa
21. Central directory from the IP Office t 17 Call list with the 25 last calls x 290 Vibrator Loudspeaker hands free Central Management and software download Headset socket 2 5mm 5 languages English German Spanish French One additional language can be uploaded Monochrome display 112 x 115 pixels GAP compatible Battery 600 mAN Lithium 3 7V Charge time 4 hours Speech Time gt 16 hours Standby Time gt 160 hours e For systems installed using IP Office provisioning the language used is set by the IP Office system or user language setting e An additional language file can be uploaded to a phone DECT R4 Page 12 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT R4 Phones 1 4 2 3725 Avaya 3725 Description As per 3725 plus Site Survey tool Cleanable IP 44 Option Bluetooth 19 Languages Czech Danish Dutch English Finnish French German Greek Hungarian Italian Norwegian Polish Portuguese Brazilian Portuguese Russian Slovakian Spanish Swedish and Turkish Colour display 128 x 160 pixels SMS Message length up to 160 characters 30 received sent messages Requires AIWS 9 GAP compatible Physical eda 134 x 53 x 26mm Battery 930 MAN Li Pol 3 7V Charge time 4 hours Speech Time gt 20 hours 13h with Bluetooth option Standby Time gt 120 hours e For systems installed using IP Office provisioning the language used is set by the IP Office
22. DECT R4 Page 10 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT R4 Base Stations 1 3 Aerials The following different aerials can be used to replace the aerials on a BS340 base station These aerials have aerial leads to allow for optimal positioning Note that this type of base station and therefore optional aerials are not supported in North America e Omni Directional Single Aerial A pair of these aerials can be used to approximately double the base station radio coverage ie up to 600 metres 2000 feet omni directional coverage E im e Directional Dual Aerial This aerial gives directional coverage up to 750 metres 2500 feet Only one aerial unit is required for connection to the base station ap e Directional Single Antenna A pair of these aerials can be used to give directional coverage up to 1000 metres 3300 feet They must be mounted facing the same direction and approximately 1 metre 3 feet apart To achieve maximum coverage the aerial should be mounted between 4 to 8 metres 13 to 26 feet above area being covered ae DECT R4 Page 11 IP Office 15 601047 EN S Issue 03c 20 April 2012 1 4 Phones The following Avaya 3700 Series phones are supported by DECT R4 1 4 1 3720 Avaya 3720 Description High quality voice DECT phone GAP CAP compliant Easy access to PBX services Voicemail including message icon Manual and automatic keypad lock Local directory 250 entries Call list i
23. Iu File management Devices Parameter definition Software Language Phonebook ai Device type Revision 3720 1 0 3725 2 0 3740 4 0 3749 4 0 Desktop Charger Adva 0 0 Rack Charger 0 0 Delete Upgrade sc Device types Parameter version 15 24 25 56 1 34 1 34 3 1 3 1 File pdm_3720_p15 24 _d7 pdm_3725_p25 56 di pdm_3740_p01 34_d3 pdm_3749_p01 34_d3 pdm_Desktop_Charge pdm_Rack_Charger_p 7 Select Close DECT R4 IP Office Page 62 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Phone Subscription 3 6 3 Enabling Subscription The IP DECT line settings control whether DECT handsets are able to subscribe 1 Using IP Office Manager receive the configuration from the IP Office system 2 Click on 1 x Line The list of existing lines is shown 3 Click on the ti icon and select IP DECT Line The settings for an IP DECT line are displayed If the option is greyed out then the configuration already contains an IP DECT line 3 The Line tab will list any DECT extensions already subscribed sateway VoIP Line Number 241 Associated Extensions 660 661 662 gt l 4 Select the Gateway tab bor Line Auto Create Extension V Auto Create User Iv IT Enable DHCP Support Boot File ADMM_RFP_1_1_13 tftp ADMM MAC Address 00 00 00 00 00 00 VLAN ID Base Station Address List Add
24. Network Mask for the base station The other settings are optional b Click OK 3 Select the DHCP tab AVAYA IP DECT Base Station Configuration Dae IP General i LAN Mode Automatic IP a Using the Mode drop down select Disabled b Click OK 4 The menu will prompt you with the message Reset Required Do not click this or reset the base station at this stage a Select Reset and then select the Reset tab b Click on OK c Observing the base station wait for the lower light to return to solid green 5 Log in again using the new IP address DECT R4 Page 41 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 3 5 Update the Base Station Software The base station may need to be upgraded to the software supplied for use with IP Office administration software That software consists of two parts a firmware file and a boot file All base stations in a DECT system should use the same software 1 Having browsed into the base station s configuration note the software levels shown by the Version line AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Certificates General LAN Version IPBS 3 1 16 Bootcode v3 080915 Hardware IPBS1 Y3 PC Serial Number 09AD04500002 MAC Address LAN 00 01 3e 01 5d e0 LDAP SNTP Server 0 0 0 0 DECT Tim ae th xe RRR UNITE Uptime Od Oh Om 17s e If they do not not match the versions in the IP Base Stations folder then the base sta
25. Remove SM Enable Provisioning SARI PARK g 100243777703 Subscriptions Jauto Create hae Authentication Code 1234 5 Note the values set in the SARI PARK and Authentication Code fields These values are used during the phone subscription 6 Change the Subscriptions mode to either Auto Create or Preconfigured Auto Create If you select this option extension and user entries are automatically created in the IP Office configuration when the handsets are subscribed Use this option for anonymous subscription Ensure that e Preconfigured If you select this option handset will only be able to subscribe if they match an existing IP DECT extension in the IP Office configuration 7 Save the configuration back to the IP Office system DECT R4 Page 63 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 6 4 Manually Creating Extensions If the IP DECT line s subscription setting is set to Preconfigured you must manually add extension and user entries for each handset to the IP Office configuration 1 Using IP Office Manager receive the configuration from the IP Office system E 2 Click on Extension 3 Click on the ti icon and select IP DECT Extension This option is greyed out until an IP DECT line is added to the configuration 4 Select the Extn tab Set the Base Extension number to a currently unused extension number rr Extn IP DECT Extension Id 8000 Base Extension Caller Display T
26. Reset 2 Set the following values e Name Set this to match the System Name set on the DECT System tab e Password Set this to match the Password set on the DECT System tab e Master IP Address Set the address 127 0 0 1 for the base station to refer to itself Alternatively set this to match the IP address assigned to the base station on the LAN IP tab 3 Click OK e The message Reset required is displayed At this stage further changes are required so do not reset the base station 8 4 13 Enter the PARI 1 In the left hand panel select DECT Select the PARI tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN System ID 32 P LDAP DECT 2 Enter a value between 1 and 35 This value must be unique from any other DECT R4 master base station in the area 3 Click OK DECT R4 Page 139 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 4 14 Enter the SARI PARK The SARI is the license for the DECT R4 system 1 In the left hand panel select DECT Select the SARI tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN iii iP 31100243777 DECT UNITE 2 Enter the SARI code provided with the DECT R4 equipment 3 Click OK 8 4 15 Air Sync Base stations in the DECT R4 system need to be synchronized with each other
27. Station Mounting The base station can now be powered down and mounted in its intended operating position The removable bracket on the back of the base stations can be used for either wall mounting using two screws suitable for the surface or for mounting on columns using two metal bands Wall Mounting Remove the mounting bracket from the base station Use it as a template for marking the screw fixing holes Note the diagram below indicating the required clearance for getting the base station onto the mounting bracket UT ail Internal Aerials 65mm External Aerials 140mm 1 Hold the mounting bracket with its flat side against the wall with the text TOP upwards and mark the two holes Observe the minimum distance between the top screw hole and the ceiling as indicated in the diagram above 2 Drill the two holes using a 6mm diameter drill and insert the included wall plugs 3 Position the mounting bracket with its flat side to the wall and fasten it with the two included 3 5mm diameter screws DECT R4 Page 56 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Base Station Mounting Column Pillar Mounting The mounting bracket can be fixed to a pole of 45mm diameter or greater or a beam of 50mm width minimum by using a strap or flexible metal band less than 30 mm wide A suitable strap or flexible metal band is not included with the base station Tied wrongly DECT R4 Pag
28. The date from the IP Office system e The name of the current subscription Extn662 e The IP Office user name 662 N l del e The IP Office extension number and status indicators see below venl Menu e The soft key labels The options here relate to the 3 buttons below the screen and change according according to the current phone state 4 1 Status Indicators The IP Office status indicators are shown after your extension number on the display There may be more than one indicator shown The possible status indicators are e B Barred A B is shown on your phone s display when the system administrator has set you to outgoing call barred status You will only be able to make internal calls while this is applied e D Diverting Forwarding Calls A D is shown after your extension name on the phone s idle display when you have forward unconditional enabled e G Group Member In Group A G is shown after your extension name on the phone s idle display when have been configured as a member of a hunt group and your membership is enabled While this is the case you may receive calls targeted to the hunt group e H Held Call An H is shown after your extension name to indicate that you have a held call or calls on the IP Office system e N No Calls Do Not Disturb An N is shown after your extension name when you have do not disturb enabled e O Out of Service An O is shown on your phone s display when any of the groups of which
29. Time Server 192 168 42 1 LDAP Interval min 60 60 DECT Timezone x UNITE String CET 1CEST 2 M3 5 0 2 M10 5 0 3 CET 1CEST 2 M3 5 0 2 M10 Administration Last sync Users Device Overview 2 In the Time Server field enter the IP address of the IP Office 3 Click OK AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Certificates LAN Active Settings IP Time Server 192 168 42 1 192 168 42 1 LDAP Interval min 5 5 DECT Timezone Europe West European Time UTC UNITE String GMTOBST 1 M3 5 0 1 M10 5 0 2 GMTOBST 1 M3 5 0 1 M10 5 0 2 Administration Last sync 21 04 2009 13 14 Users Device Overview DECT R4 Page 133 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 4 6 QoS ToS Settings If the network uses QoS ToS for VoIP traffic the base station should be configured to use the same settings 1 In the browser connection to the base station in the left hand panel select IP Select the Settings tab AVAYA IP DECT Base Station Configuration Settings Routing General LAN Priority DiffServ Active Settings ToS Priority RTP Data Oxbs 0xb8 LDAP nes sa ToS Priority VolP Signalling 0x88 0x88 DECT z Port Ranges UNITE Active Settings Administration First UDP RTP Port 16384 16384 Unora Number of Ports 16383 Device Overview Last UDP RTP Port 32768 Traffi Les Backup 2 Set the ToS Priori
30. and or use can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation information For the most current versi
31. be assigned to the AIWS unit when installed in the DECT system 3 Click OK Master and Slave 1 In the left hand panel select UNITE Select the Status Log tab AVAYA IP DECT Base Station Configuration SMS Device Management Service Discovery Status Log General LAN Unite IP Address 192 169 42 211 IP Unite Resource Identity Master LDAP Unite Address 192 168 42 211 Master DECT Cancel UNITE 2 For the Unite IP Address enter the IP address that will be assigned to the AIWS unit when installed in the DECT system 3 For the Unite Resource Identity enter a unique name to be associated with the base station 4 Click OK 5 Select the SMS tab Again enter the IP address that will be assigned to the AIWS unit when installed in the DECT system 6 Click OK lt lt test via the Send Message function in AIWS interface gt gt gt DECT R4 Page 107 IP Office 15 601047 EN S Issue 03c 20 April 2012 6 7 Upgrade the AIWS Firmware The AIWS will have been supplied with a default set of firmware This must be upgraded to the firmware provided with the IP Office application software Only the firmware supplied with the IP Office application software or indicated in IP Office Technical Bulletin should be used with AIWS units on IP Office DECT R4 systems e Important This process can take up to 40 minutes 1 Enter the IP address of the AIWS into the browser address field e Alternatively enter http Elise 0091921 as t
32. both highly flexible but also make it seem unnecessarily complicated The menus can now be used in standard mode with only key settings visible or advanced mode with all settings visible Note that compact base stations use standard mode by default DECT R4 Page 8 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT RA Changes in IP Office Release 7 0 1 2 Base Stations DECT R4 supports three base station variants the BS330 the BS340 and the Compact Base Station They differ in aerial connection and in the number of simultaneous calls supported During installation one of the base stations is configured as the master base station for the DECT R4 system Any other base stations are configured as slave base stations Each base station includes a detachable bracket for use in wall mounting of the base station Each base station requires a LAN access point and is supplied with a 1 2 metre 4 foot LAN cable Each base station can be powered using IEEE 802 3af power over ethernet POE 7W Class 2 Alternatively the base station also requires a main power supply outlet socket within 8 metres 26 feet cable distance and power supply unit e BS330 The BS330 has 2 integral internal aerials which cannot be adjusted The aerials produce a slightly directional pattern of radio coverage The base station supports up to 8 simultaneous calls e Compact Base Station The Compact Base Station is physically the same as the BS330 but only supports 4 s
33. can use this option to switch do not disturb on Calls to you go to your voicemail mailbox if available otherwise they receive busy They do not follow any forwarding settings A N for no calls is shown on the phone s idle screen when you have do not disturb switched on e Some numbers can be configured as do not disturb exceptions You can do this using the one X Portal for IP Office application or from the menu of some desk phones contact your system administrator for details Those numbers are able to call you and transfer calls to you while you have do not disturb switched on Do Not Disturb Off You can use this option to switch do not disturb off When off calls will alert the handset and or follow your forwarding settings Fwd Unconditional On You can use this option to switch immediate call forwarding on A forwarding number needs to be set for this to work use the Fwd number call service to see and edit your current forwarding number By default internal and external calls to you are forwarded but hunt group calls are not However the settings for internal and hunt group calls can be adjusted by your system administrator To switch off forwarding use Cancel All Fwd Fwd Busy On You can use this option to switch on forwarding of any additional calls when you are already have a call connected If you have call waiting 7 enabled it is used for additional calls when you already have a call connected and another one waiting To switch
34. changes to the current running configuration of the IP Office system For this method to work you must ensure that no copies of the configuration are also open in Manager during subscription as sending such a copy of the configuration back to the IP Office system will replace the subscriptions and require the handsets to be subscribed again Following any handset subscription a new copy of the configuration should always be loaded in IP Office Manager if any other configuration changes are required 6 Click OK 7 Send the configuration back to the IP Office DECT R4 Page 156 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Phone Subscription Master Base Station 1 Access the master base stations configuration 2 In the left hand panel select DECT Select the System tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN System Name DECT IP Password cecccece Di LDAP Confirm Password cossssse DECT Subscriptions With System AC UNITE Authentication Code 1234 Administration Default Language English eae Frequency Europe Vi po IPA TI Device Overview Traffic Enabled Carriers Backup r Update Coder 6729A v Frame ms 60 Exclusive F sc Fi Diagnostics Reset 3 Check that the Subscriptions field e With System AC Select this option to allow anonymous subscr
35. how to set the time NTP Time Server Enter the Time Server IP Address 192 168 42 1 Select Time Zone GMT Greenwich Mean Time Dublin Lisbon London Adjust for Daylight Saving Time automatically Yes O No Date Format Time Format Domm YYYY x 24n 7 Click Next The Phonebook Properties options are displayed Select TFTP in order to have the AIWS obtain the phone book from the IP Office AIWS Setup Wizard Phonebook Properties The Central Phonebook is a common telephone number directory that can be accessed from portables in the system Select database to use for search Local 500 Editable Local 2000 View only O LDAP TFTP Enter text to display when entries are found 2 Search Result Enter text to display when no entries are found Sorry no match DECT R4 Page 103 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 Click Next Set the TFTP Server IP to the IP address of the IP Office AIWS Setup Wizard TF TP Properties IP address and port number to the TFTP server where the phone book is stored 69 is default port number TFTP Server IP 192 168 42 1 TFTP Server Port 69 9 Click Next AIWS Setup Wizard Change Passwords It is recommended to change default passwords Leave text fields empty to keep current passwords Enter password for sysadmin E Change Password f
36. of additional options but is much slower that upgrading phones in an advanced charger Upgrade software Device type 3720 Imported Available files 3720_v2 8 25 bin ml EnterURL Upgrade Activate new software Immediately Immediately Later When idle When idle in charger Apr 2 O After manual restart 6 If you have already imported the parameter definition files for the phones use the Available Files drop down to select the software bin file for the type of phone being upgraded Otherwise click on Import and browse to the pkg files for the phone type 7 Select the other upgrade settings required and click OK _ Device ID Device type Software version Parameter version Upgrade status Online Latest number aran 15 1 Ay Downloading y A 15 1 Ry Downloading 9 Device ID Device type Software version Parameter version Upgrade status Online Latest number 3720 15 1 z 15 1 wv y Device ID Device type Software version Parameter version Upgrade status Online Latest number 3720 15 1 Complete vo a 15 1 Complete a DECT R4 Page 93 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT R4 Page 94 IP Office 15 601047 EN S Issue 03c 20 April 2012 Chapter 6 AIWS Installation DECT R4 ice Page 95 IP Off 15 601047 EN S Issue 03c 20 April 2012 6 AIWS Installation The AIWS Avaya In Built Wireless Server unit allows SMS messaging between handsets It al
37. over the air upgrade or WinPDM for an in charger upgrade DECT R4 Page 68 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Phone Subscription e Advanced Charger WinPDM Upgrade Menu This menu is shown when using the Windows based device manager to upgrade a phone currently in an advanced charger connected to the PC by USB or LAN xi Device type 3720 Import Cancel Imported Available files e AIWS Upgrade Software Menu This menu is shown when using the AIWS based device manager to upgrade phones over the air This method supports a number of additional options but is much slower that upgrading phones in an advanced charger Upgrade software Device type 3720 Imported Available files 3720_v2 8 25 bin ml EnterURL Upgrade Activate new software Immediately Immediately Later When idle When idle in charger Apr 2 O After manual restart 6 If you have already imported the parameter definition files for the phones use the Available Files drop down to select the software bin file for the type of phone being upgraded Otherwise click on Import and browse to the pkg files for the phone type 7 Select the other upgrade settings required and click OK _ Device ID Device type Software version Parameter version Upgrade status Online Latest number aran 15 1 Ay Downloading y A 15 1 Ry Downloading 9 Device ID
38. should be a CATS Ethernet LAN cable e If using Power over Ethernet e The base station supports Power over Ethernet IEEE 802 3af class 2 e If not using Power over Ethernet e Base station power supply unit Required if not using Power over Ethernet to power the base station Note that the base station power supply units include an 8 metre 26 feet cable from the PSU to the base station Check that you have the correct type of power supply unit for the locale e BSX 0013 Europe except United Kingdom e BSX 0014 United Kingdom e BSX 0015 USA Canada e BSX 0016 Australia e Mains power outlet socket e LAN Socket Information e DECT R4 SARI e Base Station IP Addresses e Detailed plans from the site survey indicating the intended base station locations LAN sockets and if necessary power supply outlets Tools e Programming PC with DECT R4 software e Web browser e Drill and drill bits suitable for the selected wall mounting position of the AIWS e Screwdrivers for use with the screws selected for AIWS wall mounting DECT R4 Page 144 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Slave Base Station Configuration 8 5 1 Default the Base Station This process will default the base station erasing its configuration After the base station restarts it will default to the IP address 192 168 0 1 255 255 255 0 1 With the base station not connected to anything else connect the pow
39. station will default to the address 192 168 0 1 3 4 2 Determining the Base Station IP Address The address an existing base station is using can be determined using the following process It uses the base station s MAC address which is printed on the label on the back of the base station 1 Open a Windows command window by selecting Start Run and enter cmd 2 Enter nbtstat R The PC should respond that is has purged and reloaded the NBT remote cache table 3 Enter nbtstat a ipbs xx xx xx when xx xx xx is replaced with the last 6 hexadecimal digits of the base stations MAC address 4 The results will show IPBS xx xx xx and the IP address which it is using 4 Use that address to access the base stations configuration and set it to a fixed address DECT R4 Page 50 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Slave Base Station Setup 3 4 3 Access the Base Station Configuration 1 Depending on whether DHCP is being used or not e If connected directly to the base station change your programming PC s network address to 192 168 0 200 with subnet mask 255 255 255 0 Connect the LAN cable from your PC to the base station e If both your PC and the base station are connected to a LAN network with DHCP server ensure your PC is set to act as a DHCP client or has a fixed address that is valid on the network 2 Start your web browser and enter the http or https followed by the IP address of the base st
40. system or user language setting e An additional language file can be uploaded to a phone DECT R4 Page 13 IP Office 15 601047 EN S Issue 03c 20 April 2012 1 4 3 3740 Avaya 3740 Description High quality voice DECT phone GAP CAP compliant Easy access to PBX services Voicemail including message icon Manual and automatic keypad lock Local directory 250 entries Central directory from the IP Office Call list with the 25 last calls Vibrator Loudspeaker hands free Central Management and software download Headset socket IP65 plug 19 Languages Czech Danish Dutch English Finnish French German Greek Hungarian Italian Norwegian Polish Portuguese Brazilian Portuguese Russian Slovakian Spanish Swedish and Turkish Ruggedized IP65 Classified Wide temperature range 10C to 55C Monochrome display 128 x 160 pixels SMS Message length up to 160 characters 30 received sent messages Requires AIWS 96 gt GAP compatible Frvsical Dimension 143 x 59 py 29mm Battery Type 920 mAh Li lon 3 7V Charge time 4 hours Speech Time gt 18 hours Standby Time gt 150 hours e For systems installed using IP Office provisioning the language used is set by the IP Office system or user language setting e An additional language file can be uploaded to a phone DECT R4 Page 14 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT R4 Phones 1 4 4 3749 Avaya 3749 Descriptio
41. the Windows Device Manager software to upgrade phones via an advanced charger or using AIWS Device Manager 84 to upgrade phones over the air e Web browser Internet Explorer or Firefox are supported DECT R4 Page 29 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 1 DECT Software Before beginning installation in addition to having IP Office Manager installed you need to unpack the DECT R4 software onto your programming PC DECT R4 is supported on a range of Avaya systems However for IP Office operation only firmware specifically documented as having been tested and supported with IP Office should be used Details of supported firmware will be included in IP Office Technical Bulletins and Technical Tips 1 On the programming PC create a folder with a name indicating its purpose for example c IP_DECT_R4 2 Within the IP Office Administrator Application software ie the software from which IP Office Manager is installed locate the folder IPDECT 3 The folder contains a file DECT R4 zip This is the file containing software for DECT R4 The file IPDECT zip contains software for the previously supported IP DECT product and not for DECT R4 4 Copy the DECT RA zip file to the folder created on the programming PC 5 Using WinZip or a similar tool extract the contents of the zip file into the folder maintaining the directory structure of the zip files 6 The set of files should appear similar to the following lai
42. to create an associated user Select Yes 8 The user settings are displayed Adjust any of these if required and click OK 9 Repeat the process to create any other extension and user entries required Then save the configuration back to the IP Office system DECT R4 Page 64 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Phone Subscription 3 6 5 Subscribing a Phone The method of subscription is largely the same regardless of whether the IP Office s IP DECT line s 34 Subscriptions setting is set to Auto Create or Preconfigured The SARI and Authentication Code set in the IP DECT line configuration are requested during the subscription process 3720 3725 3740 3749 Phones e Switch on the phone e 3720 Select Menu Settings System Subscribe e 3725 3740 3749 Select Menu Connections System Subscribe Display Actions Details of the phone s current subscription are displayed Select Next IPDI 0364704336127 The System name is just used by the phone to identify the different subscriptions it may have Enter any name and select Next IPDI 0364704336127 System name The phone will display a list of telephone system types to which it can connect Scroll the Subscribe selected option to IP DECT and select Next Integral 5 Integral Ent The phone now requires the PARK SARI and AC authentication code of the system to which it should subscribe Enter the PARK and then scro
43. 03c 20 April 2012 Chapter 5 Device Management DECT R4 ice Page 79 IP Off 15 601047 EN S Issue 03c 20 April 2012 5 Device Management This section covers the use of the Device Management application to update the firmware on the phones and to apply customized features templates to the phones There are two variants of the device management application that can be used They look similar and offer the similar features but operate differently e AIWS Device Manager This is a version of the device manager application embedded into the AIWS unit It can be started via browser access to the AIWS unit rather than having to be installed on a particular PC e WinPDM Windows Portable Device Manager This is a version of the device manager application that can be installed onto a Windows PC e The use of templates is not supported for systems installed and maintained using IP Office provisioning With provisioned systems device management should only be used for updating handset firmware DECT R4 Page 80 IP Office 15 601047 EN S Issue 03c 20 April 2012 Device Management 5 1 Installing Windows Device Manager As an alternative to the Device Manager application integrated into the AIWS unit a copy of Windows Device Manager can be installed onto a Windows PC Windows XP or Vista 1 Browse to the location where you unpacked the IP Office software for DECT R4 Locate the folder Avaya WinPDM fe Avaya WinPDM File Edit View F
44. 047 EN S Issue 03c 20 April 2012 Chapter 7 Miscellaneous DECT R4 ice Page 115 IP Off 15 601047 EN S Issue 03c 20 April 2012 7 Miscellaneous 7 1 Base Station Reset Switch The base station reset switch is located on the rear of the base station To press it requires a fine point How long the switch is depressed affects the type of reset Action Duration Effect Medium press Approximately 3 seconds Restart in TFTP mode This mode is intended for support and development departments only Long press Approximately 10 seconds Factory reset All configuration parameters will be set to default values 7 2 Base Station Status Lamps Each base station has two LED lamps These are used to indicate the status and activity of the base station Color Description o I O e Amber Flashing Air synchronization insufficient and no calls in progress This LED state can be disabled using the DECT Air Sync LED Indication option in the base station s configuration Alternating Red Green Air synchronization insufficient and calls in progress Red Flashing No air synchronization Searching for synchronization signal 7 3 AIWS Status Lamp Colour State Description Green fon o o oao O On Flashing 1 second on off oo icwvotase Wink 5 seconds on 100ms off Network error Module key error DECT R4 Page 116 IP Office 15 601047 EN S Issue 03c 20 April 2012 Chapter 8 Non Provisioned Installation DECT R4 ice
45. 15 characters are allowed Confirm Password Password Policy Minimum length Number of character types Number of previous passwords not allowed Do not allow repeated characters Do not allow sequential characters Administration Mode Show Advanced Options C 2 Deselect Show Advanced Options 3 Click OK a Select Reset and then select the Reset tab b Click on OK c Observing the base station wait for the lower light to return to solid green DECT R4 IP Office Page 44 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Master Base Station Setup 3 3 7 Set the DECT Password 1 Select DECT and then select the System tab AVAYA P DECT Base Station Configuration System Master Trunks SARI General LAN System Name DECT DECT Password tsi mm khonabook Confirm Password asenseee Administrati TETIERE SAR Subscriptions With System AC Users Authentication Code Device Overview Backup Frequency Europe Update Diagnostics Reset 2 Enter and confirm the password you want to use 3 The Subscriptions and Authentication Code fields should not be adjusted These will be set by the IP Office one the base station is in provisioning mode 4 Check that the Frequency field is set correctly for your location 5 Click OK a Select Reset and then select the Reset tab b Click on OK c Observing the base station wait for the lower light to
46. 2 210 Administration Standby Master IP Address Users Status Connected to Master 192 168 42 210 HEHE Received Configuration SARI 31100243777703 io RFPI 9014CC1008 Backup Subscriptions With System AC Update Authentification Code 1234 Diagnostics Default Language English Reset Frequency Europe 0123 4 5 6 7 8 9 Enabled Carriers Coder G729A 60 ms 2 The Status should indicate Connected to Master 3 The Received Configuration settings should match the parameters entered during configuration 4 On the base station LED 2 should be off DECT R4 Page 142 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration 8 5 Slave Base Station Configuration The base station installation process consists of the following stages 1 Default the base station 2 Access the base station configuration 3 Update the base station firmware 4 Set the base station IP address 5 Set the base station to slave mode 6 Reset the base station 7 Check the base stations DECT R4 Page 143 IP Office 15 601047 EN S Issue 03c 20 April 2012 Pre Requisites e O IP Office connected to the LAN with IP DECT line configured for master base station IP address Parts Required e Base station Includes e Base station e Two 3 5mm screws and two 6mm wall plugs suitable for wall mounting onto a solid wall brick or similar e 1 2 metre 4 foot LAN cable If this is replaced with a longer cable the replacement
47. 314 3 Configure the Master Base Station 39 4 Configure the Slave Base Stations 4 5 Base Station Mounting 5 6 Phone Subscription 585 The installation process used here is only an example Other methods and order can be used once you become familiar with the installation process For example installing all the slave base stations before installing the master base station IP Office Installation Requirements e It is assumed that you are familiar with installation and configuration of IP Office systems Information e Service user name and password for IP Office configuration access e Service user name and password for IP Office security settings access e IP Office IP address e Avaya IP Endpoint licenses Parts Required e IP Office Release 7 0 software DVD or image of the IP Office Release 7 0 admin software Tools Required e Programming PC with IP Office Manager application installed You must have rights on this PC to change its IP address settings unless it is a DHCP client e Software for zip file extraction DECT R4 Page 28 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Base Station Installation Requirements Parts Required e Base station Includes e Base station e Two 3 5mm screws and two 6mm wall plugs suitable for wall mounting onto a solid wall brick or similar e 1 2 metre 4 foot LAN cable If this is replaced with a longer cable the replacement should be a CATS E
48. 3c 20 April 2012 5 4 Load Parameter Definition Files The parameter definition files supplied with the DECT R4 software include software files used to update the phone software These files must be uploaded to WinPDM in order to allow phones to be upgraded 1 Start the AIWS Device Manager 834 or Windows Device Manager 83 gt ement 2 Select File File mana f Avaya Device Manager File Device lu File management Devices pe Parameter definition Software Language Phonebook Parameter version File Delete Upgrade sc Device type Revision Delete Device types 3 Select the Parameter definition tab 4 Click Add Browse to the Handsets folder in the software previous unpacked Select the pkg files in the folder and click Open MD Avaya Device Manager File Device Jur m f File management Devices px Parameter definition Import files Delete Upgrade si Handsets pi P IGG Look in Device types R O Downloadable_languages_3720_v21 D Downloadable_languages_3725_3740_3749_v21 My Recent JE 19 pkg Documents 3 19 pkg 11 pkg 9 _y3 0 11 pkg Desktop File name 25_v3 2 19 pkg 3740_v3 0 11 pkg 3749_v3 0 11 pkg Places Files of type Definition files def pkg v Page 84 DECT R4 IP Office 15 601047 EN S Issue 03c 20 April 2012 Device Management Load Parameter Definition Files 5 Click Add
49. 3c 20 April 2012 Provisioned Installation IP Office Configuration 3 3 Master Base Station Setup The DECT master base station configuration for a provision installation consists of the following steps 1 Default the Base Station 39 2 Determine the Base Station IP Address 39 3 Access the Base Station Configuration 404 4 Set the Base Station IP Address 4 5 Update the Base Station Software 42 6 Select Simplified Administration 44 7 Select Master Model 45 gt 8 Set the DECT Password 454 9 Accept Radio Devices 47 gt 10 Enable Provisioning 4 11 Phonebook Integration 495 3 3 1 Defaulting the Base Station This process will default the base station erasing its configuration After the base station restarts it will default to the IP address 192 168 0 1 255 255 255 0 1 With the base station not connected to anything else connect the power supply and switch on 2 Wait approximately 5 seconds 3 Using a fine point depress the base station s reset switch for at least 10 seconds until the upper LED starts to flash alternately green red 4 Release the switch and then depress it again once rapidly 5 The base station will restart 6 After approximately 5 seconds the base station will default to the address 192 168 0 1 3 3 2 Determining the Base Station IP Address The address an existing base station is using can be determined using the following process It uses the base stat
50. 65 3 6 6 Upgrading PRONES in 68 3 6 7 Disabling Subscription 70 3 6 8 Displaying Subscribed Users 71 3 6 9 Unsubscribing PRONES nn 72 DECT R4 IP Office Contents 4 IP Office User Features 4 1 Status Indicators nenesie nneneneneene ee eeenene 74 4 2 Call SErvices ii 75 4 3 In Call Options 77 4 4 Call Waiting Options ee eenen 78 5 Device Management 5 1 Installing Windows Device Manager 81 5 2 Starting AIWS Device Manager i 83 5 3 Starting Windows Device Manager 83 5 4 Load Parameter Definition FileS n 84 5 5 Loading Phone Templates into Device Manager 86 5 6 Applying Templates to PRONES i 88 5 7 Editing Templates rirerire 90 5 8 Upgrading Phone Software 92 6 AIWS Installation 6 1 Removing the AIWS COVEr iii 98 6 2 Connect the RTC Battery ii 99 6 3 Cable Connections 99 6 4 Browse the AIWS ceeeeeeeeceeenneeeseneeeseeeeeeeeeeeneas 100 6 5 Run the Setup Wizard i 101 6 6 Enable Base Station AIWS Connection 107 6 7 Upgrade the AIWS Firmware i 108 6 8 Switching Off the AIWS eececesneeeeereeeeneeeeeees 113 6 9 Wall Mount the AIWS ecceeseeeecesneeeeeneeeeene
51. 66 SAZ IPEN pria air iaia alia 166 9 19 PBX iaia Rinne tals 166 9 14PDM shied aliens a aiar 166 OTS WSM coil isla igloo 166 9 A0 ELISE cibarie aaa 166 9 17 9ST oliena ea aed 166 9 18 PP sii Mal liane 166 9 19 REP Copra riali 167 9 20 RFPI ill piera ili iii erat 167 INdex ciale Ai Li ede ete ee tenets ie ari 169 DECT R4 IP Office Page 4 15 601047 EN S Issue 03c 20 April 2012 Chapter 1 DECT R4 DECT R4 Page 5 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT R4 1 DECT R4 Avaya DECT R4 is a DECT system where multiple base stations are connected using an IP LAN For IP Office DECT R4 is supported with IP Office Release 5 This installation manual covers the installation of DECT R4 systems using the firmware supported by IP Office Release 7 0 DECT Basic Phones Charger ee fi AWS an 8 NN al 7 be Base Station T Base Station Sa n Slave up to 31 N BA e IP DECT Base Station IPBS 9 Up to 32 are supported During installation one is configured as the master base station to which the other base stations synchronize as slave base stations Each base station can host up to 8 simultaneous phone conversations in its coverage area Up to 32 base stations 1 master 31 slaves are supported e For IP Office Release 6 0 and higher the Compact Base Station is supported Compact Base Stations can be used in place of standard base stations This type of base station only supports
52. 7 p Search Folders AR Address C IP_DECT_R4 DECT R4 4 Qaiws File and Folder Tasks Y Avaya WinPDM chargers Handsets IP Base Station Other Places v 4 My Computer 7 Open the IP Base Station folder and note the software level shown as part of the bin file filenames All the base station in the installed system should be run the same levels of software 8 Open the Handsets folder and note the software level shown as part of the pkg file filenames The handsets in the system should be running this level of software or higher DECT R4 Page 121 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 2 Adding Licenses Each IP DECT extension requires an Avaya IP Endpoint license This applies even if the handset subscribed to the IP DECT R4 system is not an Avaya phone Phones without a license will still be able to subscribe and register but will be limited to making emergency calls only calls that match an IP Office Dial Emergency short code The associated user will be treated as if logged off If a license becomes available it will be assigned to any unlicensed DECT handsets first and then to any other unlicensed Avaya IP phone in the order that the phones registered e Avaya IP Endpoint Licenses Licenses are added to the IP Office configuration and are based on the unique feature key serial number of the System SD card fitted to the IP500v2 control unit e Phones can be licensed up to the 384 extens
53. AN Active Settings IP IP Address 192 168 0 1 192 168 0 1 LDAP Network Mask 255 255 255 0 255 255 255 0 DECT Default Gateway UNITE Phonebook DNS Server Administration Alt DNS Server Users Check ARP g Device Overview Broadcast IP Multicasts C SELE Traffic a Enter the required IP Address and Network Mask for the base station The other settings are optional b Click OK 3 Select the DHCP tab AVAYA IP DECT Base Station Configuration Dae IP General i LAN Mode Automatic IP a Using the Mode drop down select Disabled b Click OK 4 The menu will prompt you with the message Reset Required Do not click this or reset the base station at this stage a Select Reset and then select the Reset tab b Click on OK c Observing the base station wait for the lower light to return to solid green 5 Log in again using the new IP address DECT R4 Page 52 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Slave Base Station Setup 3 4 5 Update the Base Station Software The base station may need to be upgraded to the software supplied for use with IP Office administration software That software consists of two parts a firmware file and a boot file All base stations in a DECT system should use the same software 1 Having browsed into the base station s configuration note the software levels shown by the Version line AVAYA IP DECT Base Station Configuration Info Admin Updat
54. AVAYA IP Office DECT R4 Installation 15 601047 EN S Issue 03c 20 April 2012 2012 AVAYA All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a l
55. C UP_DECT_RAWECT R4 File Edit view Favorites Tools Help Back QI 7 po Search Folders Fit Address C IP_DECT_R4 DECT R4 A QAnWws File and Folder Tasks Y _ MAvaya WinPDM chargers Other Places Handsets IP Base Station v 0 bytes 4 My Computer 7 Open the IP Base Station folder and note the software level shown as part of the bin file filenames All the base station in the installed system should be run the same levels of software 8 Open the Handsets folder and note the software level shown as part of the pkg file filenames The handsets in the system should be running this level of software or higher Device Management During installation provision or non provisioned it may be necessary to upgrade the software being used by the 3720 3725 3740 or 3749 phones This is done in one of two ways e Windows Device Manager The Windows device manager application can be used to upgrade the software of phones placed in an advanced charger and connected to the PC via USB or LAN If using this method install the Windows Device Manager software and load the parameter definition files supplied with the DECT R4 software e AIWS Device Management The AIWS device includes an integrated version of device manager that can be used to perform over the air upgrades This method is only recommended for the maintenance of an existing system For upgrades during installation of a new system the use of Windows
56. Device Manager is recommended DECT R4 Page 30 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation DECT Software 3 2 IP Office Configuration The IP Office configuration for a provision installation consists of the following steps 1 Check and configure IP Office security settings 37 2 Setup the IP DECT Line 3 3 Add IP Endpoint licenses 36 4 Manually create extensions optional 385 Requirements e It is assumed that you are familiar with installation and configuration of IP Office systems Information e Service user name and password for IP Office configuration access e Service user name and password for IP Office security settings access e IP Office IP address e Avaya IP Endpoint licenses Parts Required e IP Office Release 7 0 software DVD or image of the IP Office Release 7 0 admin software Tools Required e Programming PC with IP Office Manager application installed You must have rights on this PC to change its IP address settings unless it is a DHCP client e Software for zip file extraction DECT R4 Page 31 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 2 1 Security Settings The provisioning connection between the IP Office control unit and the master base station uses the HTTP HTTPS service configured in the IP Office system s security settings For new IP Office systems installed with IP Office Release 7 0 the appropriate security settings are configured by d
57. Page 110 IP Office 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Upgrade the AIWS Firmware 15 Now go make a cup of tea and maybe read a book It is not fast and must be allowed to complete Install Image Adjusting image size Please wait 16 If the browser security warning is displayed select to continue Install Image Image installed successfully Restore parameters Go to administration page Reboot to activate 17 Click Restore A separate window will open Parameter Restore Windows Internet Explorer https 192 168 42 211 adminfburn_restore html Restore Restore from File La Internet 18 Select Browse Locate and select the previously backed up aiws backup file Restore Restore from File C IP DECT aiws backul DECT R4 Page 111 IP Office 15 601047 EN S Issue 03c 20 April 2012 19 Click Submit file All parameters except network will take effect immediately For network parameters to take effect the module needs to be restarted 20 Click Close Install Image Image installed successfully Restore parameters Go to administration page Reboot to activate 21 Select Reboot Reboot request successfully sent to system DECT R4 Page 112 IP Office 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Upgrade the AIWS Firmware 6 8 Switching Off the AIWS Having now configured and upgraded the AIWS it should be switched off and dis
58. Provisioned Installation Master Base Station Setup 8 Login in again The General Info tab should now list the new firmware AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Kerberos Server Certificates General Version IPBS 4 1 26 Bootcode 4 1 26 Hardware IPBS1 Y4 PD Foa Serial Number 09AD15300066 IP MAC Address LAN 00 01 3e 01 6f9c LDAP SNTP Server 192 168 0 210 DECT Time 07 12 2010 00 33 UNITE Uptime Od Oh 7m 46s Phonebook RFP SW version 3 0 16 9 If necessary repeat the process for the base station firmware using the Update Firmware menu DECT R4 Page 43 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 3 6 Select Simplified Administration By default except on Compact Base Station all the base station menus and options are visible including numerous settings that are not applicable for IP Office operation By turning off advanced options only those menus and settings applicable to IP Office mode are shown While this is not necessary for installation it is recommended This process is not necessary on the Compact Base Station as these have the advanced options hidden by default 1 Select General Admin AVAYA IP DECT Base Station Configuration General LAN DECT Phonebook Administration Users Device Overview Backup Update Diagnostics Reset Info Admin NTP Certificates Admin Device Name User Name admin Password A maximum of
59. S Device Manager 834 to upgrade phones over the air e Web browser Internet Explorer or Firefox are supported DECT R4 Page 58 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Phone Subscription 3 6 1 Install Windows Device Manager It may be necessary to upgrade to software used by the 3720 3725 3740 and 3749 phones For new installations it is assumed that the Windows Device Manager and advanced chargers will be used for this 1 Browse to the location where you unpacked the IP Office software for DECT R4 Locate the folder Avaya WinPDM fa Avaya WinPDM File Edit View Favorites Tools Help Bak gt B Search Fodes f X ID E Address D C IP DECTIDECT R4 Avaya WinPDM unite Host Router MUSE driver O WinpDM Autorun inf rtPpDM ico GETS 9 Setup ini 4 My Computer Date Created 07 01 2009 09 35 Size 68 3 KB 2 Double click on Setup 8 Avaya WinPDM 3 8 1 Welcome to the Avaya WinPDM Setup Wizard This wizard will quide you through the installation of Avaya WinPDM It is recommended that you close all other applications before starting Setup This will make it possible to update relevant system files without having to reboot your computer Click Next to continue 3 Click Next 8 Avaya WinPDM 3 8 1 Setup Type Choose the setup type that best suits your needs Page 59 DECT R4 IP Office 15 601047 EN S Issue 03c 20 April 2012 4 Sel
60. This can be done with a signal as low as 90dB between base stations One base station is assigned as the air synch master typically the master base station Each other base station can synch directly with it or indirectly via a synchronization chain However it is preferable that the number of synchronization hops between any particular base station and its air synch master base station is kept as low as possible To help achieve this it is recommended that the air synch master is placed centrally within the set of base stations Where possible each base station should be placed in synchronization range of more than one base station That allows the base stations to maintain synchronization should one base station fail or be switched off for maintenance The process of synchronizing by the shortest route to the air synch master when in synchronization range of multiple base stations is automatic Advanced Scenario Separated Locations In most scenarios the master base station is used as the air synch master for all the other base stations and that is the scenario documented in this manual However in scenarios where you have base stations in separate locations that are not within synchronization range of each other it is permissible to assign separate air synch masters in each location However there must be absolutely no overlap lt 90dB between the separate groups of base stations Any overlap will cause frequent lose of synchronization
61. Type None v C Reserve Avaya IP endpoint licence IPEI a i C Use Handset Configuration 4 The Reserve Avaya IP endpoint license setting is used to reserve an existing license for the extension The option is greyed out if the configuration does not have sufficient unreserved licenses remaining 5 Repeat the process for any other extensions for which you want to reserve the license 6 Save the configuration back to the IP Office system DECT R4 Page 37 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 2 4 Manually Creating Extensions If the IP DECT line s subscription setting is set to Preconfigured you must manually add extension and user entries for each handset to the IP Office configuration 1 Using IP Office Manager receive the configuration from the IP Office system E 2 Click on Extension 3 Click on the ti icon and select IP DECT Extension This option is greyed out until an IP DECT line is added to the configuration 4 Select the Extn tab Set the Base Extension number to a currently unused extension number rr Extn IP DECT Extension Id 8000 Base Extension Caller Display Type Device type Module 0 Port 0 5 Select the IP DECT tab Note that the appearance of this tab varies depend on whether the IP DECT line has Enable Provisioning selected or not this example is for provisioning enabled Extn IP DECT DECT Line ID 241 192 168 42 224 v Message
62. Waiting Lamp Indication Type None v C Reserve Avaya IP endpoint licence IPEI C Use Handset Configuration a Set the Message Waiting Lamp Indication Type to On For b Select the Reserved Avaya IP endpoint license option This option will be greyed out if there are insufficient licenses If this option is selected the phone will be licensed before any other Avaya IP endpoints for which this option has not be set c Set the IPEI to match that of the handset For new phones the IPEI is shown on the screen For other phones it can be displayed by selecting Menu Settings Device Info IPEI IPDI It is also shown on a label under the battery e For 3720 3725 3740 and 3749 phones the IPEI can be displayed by selecting Menu Settings Device Info IPEI IPDI It is also printed on a label under the phone s battery d If Use Handset Configuration is selected the handset user is able to set the phone language and date time format If not seelcted those settings will be driven by the system or user locale settings in the IP Office configuration 6 Click OK 7 IP Office Manager will prompt whether you want to create an associated user Select Yes 8 The user settings are displayed Adjust any of these if required and click OK 9 Repeat the process to create any other extension and user entries required Then save the configuration back to the IP Office system DECT R4 Page 38 IP Office 15 601047 EN S Issue 0
63. YA IP DECT Base Station Configuration Radios General LAN Static Registrations DECT Name t RFPI IP Address Sync Region Device Name Version Connected Time IPBS 01 5d e0 9014CC1008 127001 Master OK 0 13 57 4 1 26 4 1 26 IPBS1 Y3 PC Od 2h 22m 3s Phonebook Radios 1 Registrations 1 Administration ie Uninitialized Registrations n J Name IP Address Device Name Version Connected Time IPBS 01 6f 82 192 168 0 225 IP DECT Base Station 4 1 26 4 1 26 IPBS1 Y3 PD Od 0h 1m 29s Add Backup 3 The new slave base station is shown as an unregistered device Click on Add 4 On the popup form that appears click OK 5 The slave base station will be listed as a registered device It can take up to 2 minutes for the base station to synchronize with the master base station During this time its upper lamp will flash red and the status shows as Not in sync Once it is in synch the upper lamp is extinguished and the status is shown as OK AVAYA IP DECT Base Station Configuration Radios General LAN Static Registrations DECT Name RFPI IP Address Sync Region Device Name Version Connected Time Sick IPBS 01 5d e0 9014CC1008 127 0 0 1 Master OK 0 13 57 4 1 26 4 1 26 IPBS1 Y3 PC Od 2h 28m 11s IPBS 01 6f 82 9014CC2009 192 168 0225 Slave OK 0 IP DECT Base Station 4 1 26 4 1 26 IPBS1 Y3 PD 0d 0h 2m 25s Administration Radios 2 Registrations 2 DECT R4 Page 55 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 5 Base
64. able from the PSU to the base station Check that you have the correct type of power supply unit for the locale e BSX 0013 Europe except United Kingdom e BSX 0014 United Kingdom e BSX 0015 USA Canada e BSX 0016 Australia e Mains power outlet socket e LAN Socket Information e DECT R4 SARI e Base Station IP Addresses e Detailed plans from the site survey indicating the intended base station locations LAN sockets and if necessary power supply outlets Tools e Programming PC with DECT R4 software e Web browser e Drill and drill bits suitable for the selected wall mounting position of the AIWS e Screwdrivers for use with the screws selected for AIWS wall mounting DECT R4 Page 127 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 4 1 Default the Base Station This process will default the base station erasing its configuration After the base station restarts it will default to the IP address 192 168 0 1 255 255 255 0 1 With the base station not connected to anything else connect the power supply and switch on 2 Wait approximately 5 seconds 3 Using a fine point depress the base station s reset switch for at least 10 seconds until the upper LED starts to flash alternately green red 4 Release the switch and then depress it again once rapidly 5 The base station will restart 6 After approximately 5 seconds the base station will default to the address 192 168 0 1 Alternate Method The add
65. ade It will indicate when the process has been completed AVAYA IP DECT Base Station Configuration Config Firmware Boot General LAN DECT Bootcode update complete Phonebook Administration immediate reset reset when idle Users L 7 Click on immediate reset DECT R4 Page 130 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration 8 Login in again The General Info tab should now list the new firmware AVAYA IP DECT Base Station Configuration General LAN IP LDAP DECT UNITE Phonebook Info Admin Update NTP Logging HTTP HTTP Client SNMP Kerberos Server Certificates Version IPBS 4 1 26 Bootcode 4 1 26 Hardware IPBS1 Y4 PD Serial Number 09AD15300066 MAC Address LAN 00 01 3e 01 6f 9c SNTP Server 192 169 0 210 Time 07 12 2010 00 33 Uptime Od Oh 7m 46s RFP SW version 3 0 16 9 If necessary repeat the process for the base station firmware using the Update Firmware menu Repeat the steps above for any other base stations that are also being installed All the base stations should use the same firmware DECT R4 IP Office Page 131 15 601047 EN S Issue 03c 20 April 2012 8 4 4 Set the Base Station IP Address By default a base station defaults to 192 168 0 1 The process below can be used to change the DHCP mode and IP address of the base station 1 Having browsed into the base station s configuration in the left hand column sele
66. ails of the master base station Gateway IP Address 192 168 0 224 IT YolP Silence Suppression Compression Mode Automatic Select I Allow Direct Media Path TDM gt IP Gain Default ht IP gt TDM Gain Default v a Set the Gateway IP Address to match the IP address that will be assigned to the master base station The MAC Address field is not used b Leave the other fields at their default settings DECT R4 Page 124 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation IP DECT Line Setup Auto Create Extension Vv Auto Create User Iv AT Enable DHCP Support Boot File ADMM RFP 1 1 13 tftp ADMM MAC Address 00 00 00 00 00 00 VLAN ID Base Station Address List amp dd Edit ST Enable Provisioning SARI PARK Subscriptions Auto Create Authentication Code a If you want to use anonymous handset subscription select the Auto Create Extension and Auto Create User options b The Enable DHCP Support options are not used for DECT R4 systems Do not enable c The Enable Provisioning options are used for a provisioned installation 28 Do not enable for a non provisioned installation 7 Save the configuration back to the IP Office system If the system request a reboot select one of the reboot modes DECT R4 IP Office Page 125 15 601047 EN S Issue 03c 20 April 2012 8 4 Master Base Station Configuration The base station insta
67. are 30h fa C IP_DECT_R4 DECT R4 Handsets File Edit View Favorites Tools Help ae Q sax amp Search Folders E Address C IP_DECT_R4 DECT R4 Handsets b Go Downloadable _languages _3720_v21 IP Office 3740_v0 1 tpl Downloadable_lanquages_3725_3740_3749_v21 IP Office 3749_ 0 1 tpl El 3720_ 3 2 19 pkg SH Local_Phonebook_Tool_v1 xls Other Places E 3725_v3 2 19 pkg Translation_Tool_3720_v21 xls E 3740_ 3 0 11 pkq E Translation_Tool_3725_3740_3749_v21 E 3749_v3 0 11 pkg Est Company_Phonebook_Tool_v8 xls PESI E IP Office 3720_v0 4 tpl File Folder E IP Office 3725_v0 4 tpl Date Modified 06 December vis Details PI My Computer 4 In the device manager select the phones that you want to upgrade 5 Click Upgrade Software The menu shown will depend on whether you are using the AIWS for an over the air upgrade or WinPDM for an in charger upgrade DECT R4 Page 92 IP Office 15 601047 EN S Issue 03c 20 April 2012 Device Management Upgrading Phone Software e Advanced Charger WinPDM Upgrade Menu This menu is shown when using the Windows based device manager to upgrade a phone currently in an advanced charger connected to the PC by USB or LAN xi Device type 3720 Import Cancel Imported Available files e AIWS Upgrade Software Menu This menu is shown when using the AIWS based device manager to upgrade phones over the air This method supports a number
68. ase for lookups TFTP Phonebook Phonebook address UNITE Call ID 999999 Administration TFTP Settings Users Server IP Address 192 168 42 1 Device Overview f External Directory File nasystem dir_list Traffic s i Internal Directory File nasystem user_list Backup Update Synch Interval min 60 z p Database Synchronisation period value between 1 and 30000 CORE Reset 2 Select Enable 3 Select the other settings as shown above with the Server IP Address set to the IP address of the IP Office control unit 4 Click on OK DECT R4 Page 141 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 4 17 Reset the Base Station Having completed the configuration changes the master base station should be reset 1 In the left hand panel select Reset Select the Reset tab or Idle Reset tab AVAYA IP DECT Base Station Configuration Idle Reset Reset TFIP Boot admin General LAN Reset only if the system is idle no active calls etc si LDAP DECT Reset in Progress UNITE 2 Click OK 8 4 18 Check the Base Station Following the reset the operation of the radio part can be checked 1 In the left hand panel select DECT Select the Radio tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN Disable D IP Master car Name DECT DECT Password ecesseee UNITE Master IP Address 192 168 4
69. ation Radios Air Syne Base station sync status State Slave synchronized Sync offset 96 ns Drift 0 9166 PPM Active sync bearer RFPI Carrier Slot Hop RSSI FER 9014CC1008 4 7 0 38 0 Alternative sync bearer RFPI Carrier Slot Hop RSSI FER 9014CC1008 0 11 0 38 11 Counters Sync lost 0 Hop value 1 1 In the left hand column select Device Overview Select the Radios tab The details of the base stations within the system are displayed AVAYA Configuration IP DECT Base Station Radios Air Sync DECT Static Registrations Name RFPI IP Address Sync LDAP Device Name IPBS 01 5d e0 9014CC1008 192 166 42 210 Master OK IPBS 01 5d f0 9014CC2009 192 168 42 212 Slave OK Version Connected Time IP DECT Base Station 3 1 16 v3 080915 IPBS1 Y3 PC 0d 18h 47m 42s IP DECT Base Station 3 1 16 v3 080915 IPBS1 Y3 PC 0d 0h 2m 0s UNITE Administration Users 2 Select the Air Sync tab The status of wireless synchronization between the master and other base stations is IP DECT Base Station displayed AVAYA Configuration General LAN IP LDAP DECT UNITE DECT R4 IP Office Radios Air Syne Base station sync status State Master Alternative sync bearers RFPI Carrier Slot Hop RSSI FER 9014CC2009 4 1 1 32 2 5 4 1 32 0 Page 152 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Slave Base Station Configuration 8 6 Base Station Mounting The base station can no
70. ation The default IP address is 192 168 0 1 If a security certificate warning is displayed select to continue to this website 3 The base station should respond with its initial configuration menu AVAYA IP DECT Base Station Select login System administration User administration 4 Select System administration A password entry dialog will be displayed Enter the default user name admin and password changeme 5 The configuration menu for the base station is displayed AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Kerberos Server Certificates General Version IPBS 4 1 26 Bootcode 4 1 26 Hardware IPBS1 4 PD Dan Serial Number 09AD15300068 IP MAC Address LAN 00 01 3e 01 6f9c LDAP SNTP Server 192 168 0 210 DECT Time 07 12 2010 00 33 UNITE Uptime Od Oh 7m 46s Phonebook RFP SW version 3 0 16 6 Note the software levels shown in the Version screen These will determine whether the base station software needs to be upgraded DECT R4 Page 51 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 4 4 Set the Base Station IP Address By default a base station defaults to 192 168 0 1 The process below can be used to change the DHCP mode and IP address of the base station 1 Having browsed into the base station s configuration in the left hand column select LAN 2 Select the IP tab AVAYA IP DECT Base Station Configuration DHCP IP General L
71. ation SEtup i 39 3 3 1 Defaulting the Base Station 39 3 3 2 Determining the Base Station IP Address 39 3 3 3 Access the Base Station Configuration 40 3 3 4 Set the Base Station IP Address 41 3 3 5 Update the Base Station Software 42 3 3 6 Select Simplified Administration 44 3 3 7 Set the DECT PasSsWord 45 3 3 8 Select Master MOde 45 3 3 9 Accept Devices 47 3 3 10 Enable Provisioning 48 3 3 11 Phonebook Integration n 49 3 4 Slave Base Station SEtup i 49 3 4 1 Defaulting the Base Station 50 3 4 2 Determining the Base Station IP Address 50 3 4 3 Access the Base Station Configuration 51 3 4 4 Set the Base Station IP Address 52 3 4 5 Update the Base Station Software 53 3 4 6 Register the Slave Base Station 55 3 5 Base Station MOUnting eeeeeeeeteeetteeeeeneeeeeeees 56 3 6 Phone Subscription ne nesn nnne nennrnnsnsernen 58 3 6 1 Install Windows Device Manager 59 3 6 2 Loading Parameter Definition Files 60 3 6 3 Enabling Subscription i 63 3 6 4 Manually Creating ExtensionSs 64 3 6 5 Subscribing a Phone ceee
72. ation may need to be upgraded to the software supplied for use with IP Office administration software That software consists of two parts a firmware file and a boot file All base stations in a DECT system should use the same software 1 Having browsed into the base station s configuration note the software levels shown by the Version line AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Certificates General LAN Version IPBS 3 1 16 Bootcode v3 080915 Hardware IPBS1 Y3 PC Serial Number 09AD04500002 MAC Address LAN 00 01 3e 01 5d e0 LDAP SNTP Server 0 0 0 0 DECT Tim ae th xe RRR UNITE Uptime Od Oh Om 17s e If they do not not match the versions in the IP Base Stations folder then the base station should be upgraded fe C IP_DECT_R4 DECT R4 IP Base Station File Edit View Favorites Tools Help Back gt D ye Search Key Folders f f Address QD CHIP_DECT_R4 DECT R4 IP Base Station AL boot_ipbs_v4p1p26 bin File and Folder Tasks _ L ipbs_v4p1p26 bin Other Places PI My Computer e If both software files need to be upgraded the boot file should be upgraded first 2 To upgrade the boot file in the left hand column select Update and then select the Boot tab To upgrade the base station file select Update and then select the Firmware tab The method for both files is similar however ensure you upgrade the boot file first if both need t
73. avorites Tools Help Bak gt B Search E Fodes fe Oa X ID E Address D C IP DECTIDECT R4 Avaya WinPDM Unite Host Router Suse driver et Pom ico OEETISE Setup ini Date Created 07 01 2009 09 35 Size 68 3 KB 4 My Computer 2 Double click on Setup exe 8 Avaya WinPDM 3 8 1 Welcome to the Avaya WinPDM Setup Wizard This wizard will quide you through the installation of Avaya WinPDM It is recommended that you close all other applications before starting Setup This will make it possible to update relevant system files without having to reboot your computer Click Next to continue 3 Click Next 8 Avaya WinPDM 3 8 1 Setup Type Choose the setup type that best suits your needs Page 81 DECT R4 15 601047 EN S Issue 03c 20 April 2012 IP Office 4 Select Avaya WinPDM and click Next 8 Avaya WinPDM 3 8 1 Avaya WinPDM x The following components will be installed Click Install to begin installation 9 L petup Type Avaya WinPDM Components Unite Host Router WinPDM USB driver C 5 Click Install 8 Avaya WinPDM 3 8 1 Installing Please wait while Avaya WinPDM is being installed Installing Unite Host Router Installing WinPDM Installing USB driver Cancel 6 When the installation is completed click on Finish 8 Avaya WinPDM 3 8 1 Completing the Avaya WinPDM Setup Wizard Avaya WinPDM has been installed on your compute
74. bled the Central Phonebook functions on the DECT phones will not work AVAYA IP DECT Base Station Configuration Phonebook General Enable IV General Settings i Search direction numbers Right to left fo Phonebook Number 999999 Users TFTP Settings Device Overview Server IP Address 9216801 Backup Update OK Cancel Diagnostics Reset 1 Select Phonebook 2 Select Enable 3 4 Slave Base Station Setup The slave base station configuration for a provision installation consists of the following steps 1 Default the Base Station 504 2 Determine the Base Station IP Address 50 3 Access the Base Station Configuration 5 4 Set the Base Station IP Address 5 5 Update the Base Station Software 5 DECT R4 Page 49 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 4 1 Defaulting the Base Station This process will default the base station erasing its configuration After the base station restarts it will default to the IP address 192 168 0 1 255 255 255 0 1 With the base station not connected to anything else connect the power supply and switch on 2 Wait approximately 5 seconds 3 Using a fine point depress the base station s reset switch for at least 10 seconds until the upper LED starts to flash alternately green red 4 Release the switch and then depress it again once rapidly 5 The base station will restart 6 After approximately 5 seconds the base
75. ce Overview and then select the Radios tab AVAYA P DECT Base Station Configuration Radios General LAN Uninitialized Registrations DECT Name t IP Address Device Name Version Connected Time IPBS 01 6f9c 192 168 0 226 IP DECT Base Station 4 1 26 4 1 26 IPBS1 Y4 PD Od Oh 4m 27s Add Phonebook 2 The list shows those base stations that the master can detect It should include the master s own radio interface Click Add 3 On the popup form that appears click OK 4 Wait for the Radios tab to refresh 5 The upper lamp on the base station will still be flashing It takes up to 5 minutes as the radio part of the base station receives software from the master and performs other synchronization actions The synchronization following future restarts is less than a minute DECT R4 Page 47 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 3 10 Enable Provisioning The master base station can now be configured for IP Office provisioning Once this is enabled several fields of the base station configuration will be set by the IP Office system Other fields are greyed out and or automatically set to the values required for IP Office operation 1 Select General and then select the Provisioning tab This tab is only available when the base station s Master setting is Active and the PBX setting is set to IPO see Select Master Mode 48 AVAYA IP DECT Base Station Configuration Info Admin NTP Certificates Provisioning General LAN Enable
76. chronization 28 of each base station with more than one other base station The diagram below indicates the basic measures for coverage between a base station and a DECT phone Good signal Poor signal Call Disconnect Signal Description Strength 40dB Strong signal typically seen when a phone is close to the base station 62dB Minimum signal strength at which a base station will accept a phone wanting to handover from another base station 68dB Signal strength below which the phone will begin looking for a base station to which it can handover 75dB At this signal strength the increase error rate will become apparent in the speech 90dB At this signal strength calls are likely to disconnect Though this section focuses mainly on the measure of signal strength the DECT signalling employs a number of methods to overcome a poor signal The other key factor that affects signalling is the error rate While decreasing signal strength and increasing error rate are usually related there may be some scenarios where a high than expect error rate occurs DECT R4 Page 20 IP Office 15 601047 EN S Issue 03c 20 April 2012 Site Survey and Planning Factors to Consider 2 1 Factors to Consider Given ideal open field conditions the range between a phone and a standard base station can be up to 600 metres 2000 feet However where obstacles absorb signal strength and reflected signals giving increased error rates the range is
77. connected prior to being wall mounted 1 At the top right of the AIWS circuit board 98 locate the SW4 push button 2 Press the button until the AIWS lamp starts to flash orange 3 Remove the power cable The power must be removed within 10 minutes or the AIWS will restart If the AIWS restarts wait until the Function Indicator is not indicating starting up flashing orange before pressing the SW4 button again 6 9 Wall Mount the AIWS The AIWS can be wall mounted To facilitate service after the unit is installed we recommend a free space of about 150 mm above and 50 mm below the unit 7 50 3 275 188 5 DECT R4 Page 113 IP Office 15 601047 EN S Issue 03c 20 April 2012 6 10 Replace the AIWS Cover The AIWS cover can be clipped back into place without using any tools 1 Check that the AIWS is fully operating green lamp and can be browsed from the network 2 Check that the cables are routed such that they will not be trapped when the cover is replaced 3 Engage the cover with the top edge of the AIWS Pivot the cover back into position checking that the various plastic edges are in their original positions 4 The cover clips will spring into position 6 11 AIWS Status Lamp Colour State Description CESSO I I O Intermittent flash 100ms on 1 second off Flashing 1 second on off Watch dog reset E Wink 5 seconds on 100ms off Network error Module key error n n e DECT R4 Page 114 IP Office 15 601
78. ct LAN 2 Select the IP tab AVAYA IP DECT Base Station Configuration DHCP IP General LAN Active Settings IP IP Address 192 168 0 1 192 168 0 1 LDAP Network Mask 255 255 255 0 255 255 255 0 DECT Default Gateway UNITE Phonebook DNS Server Administration Alt DNS Server Users Check ARP g Device Overview Broadcast IP Multicasts C SELE Traffic a Enter the required IP Address and Network Mask for the base station The other settings are optional b Click OK 3 Select the DHCP tab AVAYA IP DECT Base Station Configuration Dae IP General i LAN Mode Automatic IP a Using the Mode drop down select Disabled b Click OK 4 The menu will prompt you with the message Reset Required Do not click this or reset the base station at this stage a Select Reset and then select the Reset tab b Click on OK c Observing the base station wait for the lower light to return to solid green 5 Log in again using the new IP address DECT R4 Page 132 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration 8 4 5 Set the Time Source The base station can obtain its time from the IP Office control unit 1 In the left hand column select General Select the NTP tab AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Certificates LAN Active Settings IP
79. d device as extension 403 dial 0 403 DECT R4 Page 162 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Phone Subscription 8 7 5 Disable Subscription When all the DECT phones have been subscribed it is recommended that you disable any further subscriptions 1 Access the master base stations configuration 2 In the left hand panel select DECT Select the System tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN System Name DECT IP Password ecccccce se LDAP Confirm Password eessssse DECT Subscriptions With System AC UNITE Authentication Code 1234 Administration Default Language English SM U Frequency Europe v 0 12 2 4 561 83 Device Overview Traffic Enabled Carriers Backup _ Update Coder 6729A v Frame ms 60 Exclusive SC O Diagnostics Reset 3 Check that the Subscriptions field to Disabled 4 Click OK DECT R4 Page 163 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT R4 Page 164 IP Office 15 601047 EN S Issue 03c 20 April 2012 Chapter 9 Glossary DECT R4 Page 165 IP Office 15 601047 EN S Issue 03c 20 April 2012 9 Glossary The following are definitions for common abbreviations used within the DECT R4 system applications 9 1 AIWS Avaya In Building Wireless Server 9 2 IPBS IP DECT Base Station
80. dio Radio config PARI SARI Air Sync General LAN Mode Active v IP No Admin password Configure Admin password on DECT System page LDAP UNITE Reset required 4 Click on the Reset required message AVAYA IP DECT Base Station Configuration Idle Reset Reset TFTP Boot General LAN Reset only if the system is idle no active calls etc P LDAP UNITE 5 Click OK 6 In the left hand panel select DECT Select the System tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN System Name DECT IP Password LELLE II LDAP Confirm Password osssssso i ubscriptions ith System v DECT Subscripti With S AC UNIE Authentication Code 1234 a Default Language English v Users Frequency Europe he Device Overview a EE Traffic Cosa e223 45 6 7 8 9 ral nal arriers sa P Update Coder G729A Frame ms 60 Exclusive SC O Diagnostics CS Reset 7 Set and check the following values DECT R4 Page 135 IP Office 15 601047 EN S Issue 03c 20 April 2012 e System Name Enter name to identify the DECT system This must be a unique name if there are other DECT systems in the same area e Password Enter the same password as being used for admin access to the base stations The default is changeme Re enter the password in the Confirm Password field e Subscriptions Select With Syste
81. e Page 159 15 601047 EN S Issue 03c 20 April 2012 8 7 3 Phone Subscription e Switch on the phone e 3720 Select Menu Settings System Subscribe e 3725 3740 3749 Select Menu Connections System Subscribe Display Actions Details of the phone s current subscription are displayed Select Next IPDI 0364704336127 The System name is just used by the phone to identify the different subscriptions it may have Enter any name and select Next IPDI 0364704336127 System name The phone will display a list of telephone system types to which it can connect Scroll the Subscribe selected option to IP DECT and select Next Integral 5 Integral Ent The phone now requires the PARK SARI and AC authentication code of the system to which it should subscribe Enter the PARK and then scroll to the AC field PARK 31 100243777703 Enter the AC and select Next AC The Protection on prompt is displayed e If you select No the user can delete the subscription from the list of subscriptions known by the phone e If you select Yes the user cannot delete the subscription A summary of the subscription details is shown Check that the values are correct Subscribe IP DECT PARK 31100243777703 AC DECT R4 Page 160 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Phone Subscription Display Actions Select OK The phone broadcast for DECT systems to w
82. e then while logged out your are treated as being busy to all calls Instead your calls go to voicemail if available DECT R4 Page 76 IP Office 15 601047 EN S Issue 03c 20 April 2012 IP Office User Features Call Services 4 3 In Call Options During a call the More soft key can be used to access a number of handset and IP Office functions while still remaining connected to the call 1 During the call press More e If the phone is not currently on the call details screen you may have to press Back to get to that screen before you can press More 2 Select the function required 3 Some functions may require you to enter some data for example the destination for a transfer The possible functions are Auto Callback If you are making a call to another extension and it has not been answered setting a callback tells the phone system to ring you when that extension finishes its next call When you answer the target extension is rung again Call Park You can use this option to park your current call You can enter a park slot number which is then useable by anyone else on the system to unpark the call e If you do not enter a park slot number when parking a call one is automatically assigned using your extension number plus a digit 0 to 9 e When you park a call a P is shown on your phone s idle display until the call is unparked or the caller hangs Up e Parked calls automatically re ring you if left parked for too long th
83. e 3749_v0 1 tpl Template Help Devices Numbers Templates New Edit Delete Device types Search for in Name v Show all Device type Parameter version 3720 15 24 3725 25 56 3740 1 34 3749 1 34 DECT R4 Page 87 IP Office 15 601047 EN S Issue 03c 20 April 2012 5 6 Applying Templates to Phones e The use of templates is not supported for systems installed and maintained using IP Office provisioning With provisioned systems device management should only be used for updating handset firmware 1 Start the AIWS Device Manager 83 or Windows Device Manager 834 2 Within the Avaya Device Manager select the Templates tab st Avaya Device Manager DER Template Help New Edit Delete Device types in Name v Show all Device type Parameter version i 15 1 3725 25 2 Copy Rename Apply to Delete 1 item selected 3 Right click on the template and select Apply to D Avaya Device Manager File Device Nur iber Template Help Devices Numbers Templates Apply template IP Office 3720 New Edit Delete Choose numbers to apply template to Device types Search for N Device Param Devic Online Status Saved Lastrun All Name 400 3720 15 1 036470 Synchro y 3720 401 3720 15 1 036470 y Synchro y 9725 IP Office 3725 Search for in Number 1 item se
84. e 57 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 6 Phone Subscription There are two methods of phone subscription pre configured or anonymous In both cases the IP Office configuration should also contain available Avaya IP Endpoint Licenses 34 The PARK code and Authentication Code of the DECT R4 system are required during subscription The values set on the IP DECT line in the IP Office configuration are used Anonymous Phone Subscription This method is used when the IP Office IP DECT line s Subscriptions setting is set to Auto Create After successfully subscribing the phone is assigned a temporary extension number just about the highest existing extension number This can either be accepted or another extension number specified e Subscription Using IP Office Auto Create Allowing phone subscription using the IP Office auto create options for extensions and or users makes changes to the current running configuration of the IP Office system For this method to work you must ensure that no copies of the configuration are also open in Manager during subscription as sending such a copy of the configuration back to the IP Office system will replace the subscriptions and require the handsets to be subscribed again Following any handset subscription a new copy of the configuration should always be loaded in IP Office Manager if any other configuration changes are required 1 Set the IP DECT line s Subscriptions mode to Auto Crea
85. e NTP Logging HTTP HTTP Client SNMP Certificates General LAN Version IPBS 3 1 16 Bootcode v3 080915 Hardware IPBS1 Y3 PC Serial Number 09AD04500002 MAC Address LAN 00 01 3e 01 5d e0 LDAP SNTP Server 0 0 0 0 DECT Tim ae th xe RRR UNITE Uptime Od Oh Om 17s e If they do not not match the versions in the IP Base Stations folder then the base station should be upgraded fe C IP_DECT_R4 DECT R4 IP Base Station File Edit View Favorites Tools Help Back gt D ye Search Key Folders f f Address QD CHIP_DECT_R4 DECT R4 IP Base Station AL boot_ipbs_v4p1p26 bin File and Folder Tasks _ L ipbs_v4p1p26 bin Other Places PI My Computer e If both software files need to be upgraded the boot file should be upgraded first 2 To upgrade the boot file in the left hand column select Update and then select the Boot tab To upgrade the base station file select Update and then select the Firmware tab The method for both files is similar however ensure you upgrade the boot file first if both need to be upgraded 3 Click on the Choose File button and browse to the IP Base Station sub folder of the IP DECT R4 software you previously extracted onto the programming PC 4 Select the appropriate file for the upgrade you are performing ie the file with boot in the file name if doing a boot file upgrade Click OK 5 Click on the Upload button 6 The browser will show the progress of the upload and
86. e Server 101 Number 158 Number of base stations 20 Number of Calls 9 O Omni Directional 11 Overlap 20 P Parameter Defintion Files 60 84 PARI 24 139 PARK 24 140 Password 135 PBX 137 PDM 80 Phone Edit template 90 Login 162 Software upgrade 68 92 Subscription 155 Template Files 88 Phone Subscription 160 Phone Templates Upload 86 Phonebook Properties 101 Phones 12 Pillar Mounting 56 153 PoE 9 Portable Device Manager 80 Power over Ethernet 9 Protocol 137 Q Q2 Error rate 24 QoS 134 R Rack Chargers 21 Radio coverage 9 DECT R4 IP Office Range 21 Removing the AIWS Cover 98 Replacing the AIWS Cover 114 Reset 142 151 Base Station 142 151 reset switch 39 50 116 128 145 Restart 116 Roaming 22 RTC Battery 99 S S10 24 SARI 140 Screened Rooms 21 Separated Locations 23 140 Setup Wizard 101 Simultaneous calls 9 Site Survey 20 Site Survey Mode 24 Slave Mode 150 SMS 7 12 SMS messaging 17 Software 30 121 Upgrade Base Station 42 53 130 147 Software upgrades 17 Speech Time 12 ss 24 Stair Wells 21 Standby Time 12 Starting AIWS Device Manager 83 Windows Device Manager 83 Status Lamp AIWS 114 116 Status Lamps Base Station 116 Status Logging 134 Subnet Mask 101 Subscription Allow 156 Disable 163 Login 162 Phone 160 Phone Subscription 155 Subscriptions 135 Supplementary Services 137 Supported firmware 30 121 Switching Off AIWS 113 Sync Mode 150 synchronized 23 140 System Name 135 T T
87. e boa 140 8 4 16 IP Office Directory Integration 141 Page 3 15 601047 EN S Issue 03c 20 April 2012 8 4 17 Reset the Base Station 142 8 4 18 Check the Base Station 142 8 5 Slave Base Station Configuration cece 143 8 5 1 Default the Base Station 145 8 5 2 Access the Base Station s Configuration 146 8 5 3 Update the Base Station Firmware 147 8 5 4 Set the Base Station IP Address 149 8 5 5 Set the Base Station to Slave Mode 150 8 5 6 Reset the Base Station 151 8 5 7 Check the Base Stations n 152 8 6 Base Station Mounting 153 8 7 Phone Subscription nense sn nn nesernrrnesee 155 8 7 1 Allow Subscription ii 156 8 7 2 Create User ENErIeS ii 158 8 7 3 Phone SubscriptioN i 160 8 7 4 Completing Anonymous Login 162 8 7 5 Disable Subscription i 163 9 Glossary QV INNS e inseriva an aae riep a aenea rita 166 S2 IPBS seri alia anni 166 93 SS0 ale ea ana 166 DASARI sa aaa 166 Co PARI eaaa edi viaeseni dei seni 166 QG PARK iii ile iii 166 QTFERO rei at iaia 166 98 DECIO corno Ln iaia 166 9 9 CAP O iii iii alone ile 166 9 10 GAP cileni alien ine lana 166 OAM IPD aliena Geil Len n CT lat are aed 1
88. e default time is 5 minutes Clear Call Use this option to end the current call and answer a held call This may be useful when trying to transfer a held call and you find yourself connected to the transfer destinations voicemail or busy tone Similarly you can use it when trying to add another party to a conference if the other party does not answer or does not want to be part of the conference Clear Call Waiting You can use this option to end your current call and automatically answer the waiting call Conference You can use this option to start a conference with the current call and any calls you current have on hold The conference is automatically assigned a conference number that is shown on the display To add another party to the conference press R to put your connection to it on hold dial the other party and when answered select Conference again Conference Add You can use this option to turn your current call into a conference call To add another party to the conference press R to put your connection to it on hold dial the other party and when answered select Conference again Hold Call Waiting You can use this option to put your current call on hold and automatically answer the waiting call Call Record You can use this option to switch on call recording if your phone system includes IP Office Voicemail Pro Microphone Off You can use this option to turn the handset s microphone off A R icon is displayed on the call deta
89. e on both the IP Office and DECT R4 systems The number must be unique The remaining two fields should not be completed if you want to use anonymous subscription This removes the requirement of knowing the phone IPEI numbers during installation e IPEI IPDI Enter the phones IPEI number For 3720 3725 phones this is printed on the label inside the phones battery compartment e For 3720 3725 3740 and 3749 phones the IPEI can be displayed by selecting Menu Settings Device Info IPEI IPDI It is also printed on a label under the phone s battery e Auth Code Enter the account code that should be used when the phone is subscribed 4 Click OK 5 Repeat the process for any other phones that you want to subscribe DECT R4 Page 158 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Phone Subscription 6 Within the Users Users tab click on show to display a list of the configured users AVAYA Configuration General LAN IP LDAP DECT UNITE Administration Users Device Overview IP DECT Base Station Users Anonymous PARK 31100243777703 Lorenza Long Name Name Master Id 0 DECT User Admin DECT show User Administrators 1 Users Name No Display IPEI IPDI AC Registration Extension 400 400 Extn400 Not Subscribed Extension 401 401 Extn401 Not Subscribed Users 2 7 The phones configured will be displayed You can now begin subscribing the phones DECT R4 IP Offic
90. echnical Bulletin 108 Technical Bulletins 30 121 Technical Tips 30 121 Template 88 Edit 90 TFTP 101 Time Base Station Time Source 133 Speech 12 Standby 12 Time Server IP Address 101 ToS 134 Page 170 15 601047 EN S Issue 03c 20 April 2012 U Unpack the software 30 121 Upgrade AIWS Firmware 108 Base Station Firmware 42 53 130 147 Phone Software 68 92 upgraded 42 53 130 147 Upload Parameter Defintion Files 60 84 Phone templates 86 USB 7 16 V Vibrator 12 VolP 34 124 Ww Wall Mount AIWS 113 Wall Mounting 56 153 Windows Device Manager 83 Windows Portable Device Manager 80 WinPDM 80 Wireless Handset configuration 17 Software Upgrade 17 With System AC 135 156 With User AC 156 DECT R4 IP Office Index Page 171 15 601047 EN S Issue 03c 20 April 2012 DECT R4 Page 173 IP Office 15 601047 EN S Issue 03c 20 April 2012 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All t
91. ect Avaya WinPDM and click Next 8 Avaya WinPDM 3 8 1 Avaya WinPDM Ta The following components will be installed Click Install to begin installation 9 L petup Type Avaya WinPDM Components Unite Host Router WinPDM USB driver C 5 Click Install 8 Avaya WinPDM 3 8 1 Installing Please wait while Avaya WinPDM is being installed Installing Unite Host Router Installing WinPDM Installing USB driver Cancel 6 When the installation is com 8 Avaya WinPDM 3 8 1 pleted click on Finish Completing the Avaya WinPDM Setup Wizard Avaya WinPDM has been installed on your computer Click Finish to close this wizard cancel 3 6 2 Loading Parameter Definition Files The parameter definition files supplied with the DECT R4 software include software files used to update the phone software These files must be uploaded to WinPDM in order to allow phones to be upgraded 1 Start the AIWS Device Manager 83 or Windows Device Manager 834 DECT R4 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Phone Subscription ement 2 Select File File mana f Avaya Device Manager File Device Mu File management Devices Numberd pc Parameter definition Software Language Phonebook Delete Upgrade si Device type Revision Parameter version File Device types Delete 3 Select the Parameter definition tab
92. eeeneas 113 6 10 Replace the AIWS COVEr i 114 6 11 AIWS Status Lamp 114 7 Miscellaneous 7 1 Base Station Reset Switch ee eeeeeeeesneeeeenees 116 7 2 Base Station Status Lamps renesse renee 116 7 3 AIWS Status Lamp ce cece ce eeeeeenteeeeeeeeseeeeees 116 8 Non Provisioned Installation 8 1 DECT Software 121 8 2 Adding LICENSES i 122 8 2 1 Checking the Dongle Serial Number 122 8 2 2 Adding Licenses ne eeerr neeese 122 8 2 3 Reserving LICENSES 123 8 3 IP DECT Line Setup i 124 8 4 Master Base Station Configuration 126 8 4 1 Default the Base Station 128 8 4 2 Access the Base Station s Configuration 129 8 4 3 Update the Base Station Firmware 130 8 4 4 Set the Base Station IP Address 132 8 4 5 Set the Time Source 133 8 4 6 QOS TOS Settings ii 134 8 4 7 Enable Status Logging nenene 134 8 4 8 Set the Base Station as the Master 135 8 4 9 Enable Supplementary Services 137 8 4 10 Set the PBX Switch Mode 137 8 4 11 IP Trunk Configuration 138 8 4 12 Enter the Radio Settings 139 8 4 13 Enter the PARI i 139 8 4 14 Enter the SARI PARK 140 0 4 15 AlFOVIC rinit
93. efault However it is still important to check the settings and to be aware of the controls that are used For existing IP Office systems upgraded to IP Office Release 7 0 the default settings may not necessarily be created as required Therefore you must check the security settings and adjust them if required Start IP Office Manager and receive the configuration from the system Receiving the configuration will switch IP Office Manager from simplified view mode to advanced view mode security settings are not accessible in simplified view mode Select File Advanced Security Settings From the discovery menu select the IP Office and click OK Enter the systems user name and password for the security service user login They will be different from the name and password used for IP Office configuration access Select Services The list of services should include one called HTTP Select this service Ug Avaya IP Office R7 Manager Security Administration System D 7 0 11011 security DI x File Edit View Tools Help Security Settings Service HTTP tie lt gt Q Security Service Details General E System 1 Name HTTP a System D Host System System D Services 5 Configuration Service TCP Port fo Security Administratic i System Status Interf Service Security Level Secure Unsecure Enhanced TSPI O gua AA Rights Groups 6 fi Service Users 6 m
94. er supply and switch on 2 Wait approximately 5 seconds 3 Using a fine point depress the base station s reset switch for at least 10 seconds until the upper LED starts to flash alternately green red 4 Release the switch and then depress it again once rapidly 5 The base station will restart 6 After approximately 5 seconds the base station will default to the address 192 168 0 1 Alternate Method The address an existing base station is using can be determined using the following process It uses the base station s MAC address which is printed on the label on the back of the base station 1 Open a Windows command window by selecting Start Run and enter cmd 2 Enter nbtstat R The PC should respond that is has purged and reloaded the NBT remote cache table 3 Enter nbtstat a ipbs xx xx xx when xx xx xx is replaced with the last 6 hexadecimal digits of the base stations MAC address 4 The results will show IPBS xx xx xx and the IP address which it is using 4 Use that address to access the base stations configuration and set it to a fixed address DECT R4 Page 145 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 5 2 Access the Base Station s Configuration 1 Depending on whether DHCP is being used or not e If connected directly to the base station change your programming PC s network address to 192 168 0 200 with subnet mask 255 255 255 0 Connect the LAN cable from your PC to the base station e If both your PC a
95. erage 21 Coverage pattern 9 Create User Entries 158 CS IP Address 138 CS Port 138 D Date and Time 101 DECT 7 DECT Info 24 DECT phones 12 DECT R4 zip 30 121 Default Language 135 default the base station 39 50 128 145 Defintion Files Upload 60 84 Device Manager 83 AIWS 80 WinPDM 80 Device Overview 152 Directional Dual Aerial 11 Directional Single Antenna 11 Directory Integration 7 141 Disable Subscription 163 Display Name 158 E Edit Templates 90 Enable Supplementary Services 137 Error rate 24 External aerials 9 F Factory reset 116 Fire Doors 21 Firmware 30 42 53 121 130 147 Upgrade Base Station 42 53 130 147 Fix Message Center No 137 Frequency 135 G GAP 12 Gateway 34 124 H Handover 22 Hands free 12 Handset configuration 17 Host Name 101 I Idle Reset 142 151 IEEE 802 3af 9 Installation AIWS 96 Internal aerials 9 IP Address 39 50 128 145 AIWS 101 Base Station IP Address 41 52 132 149 IP DECT Base Station 7 IP DECT Line 34 124 IP LAN 7 Page 169 15 601047 EN S Issue 03c 20 April 2012 IP Office Directory Integration 141 IP Office Release 7 IP44 12 IPBS 7 IPDI 158 IPEI 158 L LAN sockets 7 Language 135 Languages 12 LED Indication 150 Local Port 138 Login 162 Long Name 158 Loudspeaker 12 M MAC address 39 50 128 145 Master Base Station 9 135 Configuration 126 Master IP Address 139 150 Mounting AIWS 113 Base Station 56 153 N Name Display 158 Long 158 NTP Tim
96. ether additional network connection points will be required and or mains power outlets Consider the use of Power over Ethernet if possible in order to simplify base station installation DECT R4 Page 24 IP Office 15 601047 EN S Issue 03c 20 April 2012 Site Survey and Planning Performing a Survey Site Survey Mode The following method is used to put a subscribed phone into site survey mode 1 Go to the Call Time menu Menu Calls Call Time 2 Activate the Admin menu by pressing P 4 4 3 In Admin menu select DECT Info 4 Select Link The phone will display information about the base station m Link Cf 510 ss 34dBm Error rate 0 fis Q2 Error rate D fis PARI 901041008 C Plane Pwr e C7 S10 This is the DECT signal carrier and slot e ss This is the signal strength 20 gt This is the main value that should be recorded and accessed as you perform the survey Signal Description Strength 40dB Strong signal typically seen when a phone is close to the base station 62dB Minimum signal strength at which a base station will accept a phone wanting to handover from another base station 68dB Signal strength below which the phone will begin looking for a base station to which it can handover 7548 At this signal strength the increase error rate will become apparent in the speech 90dB At this signal strength calls are likely to disconnect e Error rate Q2 Error rate These are the error co
97. f it has free capacity 68dB 6248 I l 1 I Is 1 l Handover l q Area i DECT R4 Page 22 IP Office 15 601047 EN S Issue 03c 20 April 2012 Site Survey and Planning Handover 2 3 Base Station Synchronization Base stations in the DECT R4 system need to be synchronized with each other This can be done with a signal as low as 90dB between base stations One base station is assigned as the air synch master typically the master base station Each other base station can synch directly with it or indirectly via a synchronization chain However it is preferable that the number of synchronization hops between any particular base station and its air synch master base station is kept as low as possible To help achieve this it is recommended that the air synch master is placed centrally within the set of base stations Where possible each base station should be placed in synchronization range of more than one base station That allows the base stations to maintain synchronization should one base station fail or be switched off for maintenance The process of synchronizing by the shortest route to the air synch master when in synchronization range of multiple base stations is automatic Advanced Scenario Separated Locations In most scenarios the master base station is used as the air synch master for all the other base stations and that is the scenario documented in this manual However in scenarios where yo
98. ffice system e CS Port Set this to 1720 3 Click OK AVAYA Configuration General LAN IP LDAP DECT UNITE Administration Users Device Overview IP DECT Base Station System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync Trunk List Primary Trunks Name Local Port CS IP Address CS Port Status Delete IP500 1720 192 168 42 1 1720 Active Reset required e The message Reset required is displayed At this stage further changes are required so do not reset the base station DECT R4 IP Office Page 138 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration 8 4 12 Enter the Radio Settings Having been configured as the master base station the radio aspect of the base station can be configured Note that IP Office does not support use of a standby master base station 1 In the left hand panel select DECT Select the Radio tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN Disable IP Master o LDAP _ pe DECT Password Z UNITE Master IP Address 127 0 0 1 Administration Standby Master IP Address Users Status No Connection to Master Uninitialized Master Connections IP Address State Device Overview Trac 192 168 4210 Up Backup OK Cancel ri OK Diagnostics Reset required
99. figuration are displayed 2 Select License 4 To add a license click on ci and select License 5 Enter the license which you have been supplied and click OK 6 The type of the license Avaya IP endpoints should be displayed but with its License Status set to Unknown If the License Type was not recognized check that the key was entered correctly 7 Save the configuration back to the IP Office system and then receive the configuration from the IP Office system again 8 The License Status should now be Valid DECT R4 Page 122 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Adding Licenses 8 2 3 Reserving Licenses Licenses are normally automatically assigned to extensions in order of registration However existing extensions can reserve a license in order to ensure they do not become unlicensed when new extensions added to the system manage to register first following a system reboot 1 Using IP Office Manager receive the configuration from the IP Office system E 2 Select Extension and then select the DECT extension 3 Select the IP DECT tab Note the appearance of this menu will vary depending on whether you are doing a provisioned or non provisioned installation Extn IP DECT DECT Line ID 241 192 168 42 224 v Message Waiting Lamp Indication Type None C Reserve Avaya IP endpoint licence IPEI C Use Handset Configuration 4 The Reserve Avaya IP e
100. firmware upgrade It will indicate when the process has been completed AVAYA IP DECT Base Station Configuration Config Firmware Boot General LAN DECT Bootcode update complete Phonebook Administration immediate reset reset when idle Users L 7 Click on immediate reset DECT R4 Page 53 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 Login in again The General Info tab should now list the new firmware AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Kerberos Server Certificates General Version IPBS 4 1 26 Bootcode 4 1 26 Hardware IPBS1 Y4 PD Foa Serial Number 09AD15300066 IP MAC Address LAN 00 01 3e 01 6f9c LDAP SNTP Server 192 168 0 210 DECT Time 07 12 2010 00 33 UNITE Uptime Od Oh 7m 46s Phonebook RFP SW version 3 0 16 9 If necessary repeat the process for the base station firmware using the Update Firmware menu Repeat the steps above for any other base stations that are also being installed All the base stations should use the same firmware DECT R4 Page 54 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Slave Base Station Setup 3 4 6 Register the Slave Base Station The slave base station needs to register and be synchronized with the master base station This is done in the master base station configuration 1 Login to the master base station 2 Select Device Overview and then select the Radios tab AVA
101. g HTTP HTTP Client SNMP Certificates General LAN Version IPBS 3 1 16 Bootcode v3 080915 Hardware IPBS1 Y3 PC Serial Number 09AD04500002 MAC Address LAN 00 01 3e 01 5d e0 LDAP SNTP Server 0 0 0 0 DECT Tim ae th xe RRR UNITE Uptime Od Oh Om 17s e If they do not not match the versions in the IP Base Stations folder then the base station should be upgraded fe C IP_DECT_R4 DECT R4 IP Base Station File Edit View Favorites Tools Help Q sx o WU ni Search f Folders Fz Address C IP_DECT_R4 DECT R4 IP Base Station A boot_ipbs_v4p1p26 bin File and Folder Tasks _ L ipbs_v4p1p26 bin Other Places 4 My Computer e If both software files need to be upgraded the boot file should be upgraded first 2 To upgrade the boot file in the left hand column select Update and then select the Boot tab To upgrade the base station file select Update and then select the Firmware tab The method for both files is similar however ensure you upgrade the boot file first if both need to be upgraded 3 Click on the Choose File button and browse to the IP Base Station sub folder of the IP DECT R4 software you previously extracted onto the programming PC 4 Select the appropriate file for the upgrade you are performing ie the file with boot in the file name if doing a boot file upgrade Click OK 5 Click on the Upload button 6 The browser will show the progress of the upload and firmware upgr
102. g position of the AIWS e O Screwdrivers for use with the screws selected for AIWS wall mounting DECT R4 Page 120 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation 8 1 DECT Software Before beginning installation in addition to having IP Office Manager installed you need to unpack the DECT R4 software onto your programming PC DECT R4 is supported on a range of Avaya systems However for IP Office operation only firmware specifically documented as having been tested and supported with IP Office should be used Details of supported firmware will be included in IP Office Technical Bulletins and Technical Tips 1 On the programming PC create a folder with a name indicating its purpose for example c IP_DECT_R4 2 Within the IP Office Administrator Application software ie the software from which IP Office Manager is installed locate the folder IPDECT 3 The folder contains a file DECT R4 zip This is the file containing software for DECT R4 The file IPDECT zip contains software for the previously supported IP DECT product and not for DECT R4 4 Copy the DECT RA zip file to the folder created on the programming PC 5 Using WinZip or a similar tool extract the contents of the zip file into the folder maintaining the directory structure of the zip files 6 The set of files should appear similar to the following fe C IP_DECT_R4 DECT R4 File Edit View Favorites Tools Help Back gt i
103. he address replacing the digits with the AIWS unit s Module Key The Module Key is printed on the AIWS circuit board 985 2 If a security certificate warning appears select to continue 3 Enter a user name and password The default values are admin and changeme AIWS Send Message Phonebook b ni Configuration Setup Wizard Device Manager a 0 AVAYA 4 Click on Configuration AIWS Configuration te Software Version 2 32 Phonebook OS Version 9 01 Status Other Settings 5 Note the software version Check whether this already matches the firmware detailed as supported by the level of software on the IP Office system 6 In the browser address bar change the config start php part of the address to system ELISE Installation Starting up Systen Setup System Setup On this page you set all parameters regarding the systems function and behaviour Select what to configure in the menu to the left In order for changes to take effect you must reboot the system Page 108 DECT R4 IP Office 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Upgrade the AIWS Firmware 7 Click on Software ELISE Installation Starting up Systen Setup ss Current Software Versions Install Image AIWS 2 32 9 3 3 A System 9 01 XXX A Disk Status 8 Click Install Image ELISE Installation Starting up Software Install Software Install I
104. hich it can subscribe Subscribing VI Cancel O When a DECT system is located the handset will attempt to subscribe to that system Subscribing please wait Successful subscription 3701 3711 Phone Subscription 1 Switch on the phone 2 Select Menu System Subscription Subscribe HS 3 Select PABX PIN 4 Enter the authentication code 5 The phone is subscribed anonymously and should display Please Login DECT R4 Page 161 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 7 4 Completing Anonymous Login In the master base station configuration select the Users Anonymous tab This tab shows those phones currently anonymously subscribed to the DECT system The DECT system will allow up to 8 anonymous devices to be subscribed at the same time AVAYA IP DECT Base Station Configuration Users Anonymous General 036470433612 Delete LAN IP LDAP DECT UNITE Administration Users This process changes the anonymous subscription 162 to a known subscription While a phone is in anonymous subscription state it displays a screen showing Please login 1 To login dial M N where e Mis the DECT system s Master Id This is shown on the base station s Users Users tab e Nis the extension number required This must match an existing unsubscribed user entry on the Users Users tab in the master base station configuration 2 For example on a system with master ID 0 to register an anonymously subscribe
105. icense within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer
106. ils screen The microphone is automatically re enabled when you next make or answer a call Microphone On You can use this option to turn the handset s microphone back on if you have turned it off during the call Transfer You can use this option to put the call on hold and enter the number to which you want it transferred You can then hangup and the call is automatically transferred DECT R4 Page 77 IP Office 15 601047 EN S Issue 03c 20 April 2012 4 4 Call Waiting Options By default call waiting is turned on for all users On the DECT display with a call already connected another incoming call will cause you to hear a single beep and the phone display will alternate between details of your current call and the waiting call You can only have one connected call plus one waiting call Any further calls will see you as being busy and will either follow your forward on busy settings if set or else go to voicemail if available If you don t answer the waiting call it will follow your forward on no answer settings if set or else go to voicemail If you end your current call while you have a call waiting the waiting call will start ringing and can be answered You can end your current call and automatically answer the waiting call by using the Clear Call Waiting 7 amp option You can hold your current call and automatically answer the waiting call by using the Hold Call Waiting 78 option DECT R4 Page 78 IP Office 15 601047 EN S Issue
107. imultaneous calls Up to 5 Compact Base Station units can be included in a system If used as the master base station the whole system is limited to 5 base stations Compact Base Station are only supported if all the other base stations are running firmware version 3 3 11 or later e BS340 The BS340 has 2 external aerials These aerials produce an even pattern of radio coverage The base station supports up to 8 simultaneous calls The aerials can be disconnected and replaced by a various other types of aerials 11 if different radio coverage patterns and range is required This type of base station in not supported in North America nO The base stations include a detachable bracket for use for wall mounting or column mounting of the base station This also allows the base stations to be removed for maintenance DECT R4 Page 9 IP Office 15 601047 EN S Issue 03c 20 April 2012 Base Station Details Feature Details DECT Frequencies Brazil 1910 1920 MHz frequencies Height x Width x Depth Add 95mm height for external aerials Weight e Material ABS moulded plastic _ S O Colour CSB Input Power over Ethernet IEEE 802 3af or local power supply _ Ethernet io ioobaset Cis Voice Encoding G 711 A law law 64kbps G 723 1 5 3 kbps G 729A and AB 16 kbps Between 20 dBm and 25 dBm with external antenna Environmental 15 to 90 non condensing Immunity to ESD 4 kV contact discharge and 8 kV air discharge EN61000 4 2
108. ing with and the protocol to use for communication with that PBX 1 In the left hand panel select DECT Select the Master tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN Mode Active x IP IP PBX o LDAP PBX IPO M DECT Protocol H 323 XMobile UNITE ARS Prefix o Administration International CPN Prefix Users National CPN Prefix real Backup Update Reset required 2 Using the PBX drop down list select IPO 3 Check that the Protocol is set to H 323 XMobile 4 Click OK e The message Reset required is displayed At this stage further changes are required so do not reset the base station DECT R4 Page 137 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 4 11 IP Trunk Configuration An IP trunk to the IP Office must be configured Only one trunk is supported 1 In the left hand panel select DECT Select the Trunks tab AVAYA Configuration General LAN LDAP DECT UNITE Administration Users IP DECT Base Station System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync Trunk List Primary Trunks Name Local Port CS IP Address CS Port Status Delete IP500 1720 192168421 1720 2 Enter the following settings e Name Set a name that identifies the IP Office system e Local Port set this to 1720 e CS IP Address Set this field to the IP address of the IP O
109. ion limit for all phone extensions of any type e For each IP500 VCM 32 or IP500 VCM 64 card installed in the system also enables 12 Avaya IP endpoints without requiring licenses e For each IP400 VCM card installed in the system each VCM channel supported by the card allows support for 3 Avaya IP phones e The VCM channels provided by IP500 Combination cards do not enable any Avaya IP endpoints e Licenses are normally automatically assigned to extensions in order of registration However existing extensions can be configured to reserve a license 374 This ensures that they do not become unlicensed when newly added extensions manage to register first following a system reboot 8 2 1 Checking the Dongle Serial Number IP Office licenses are issued against a unique dongle serial number For IP500 control units the number is unique to the smart card fitted to the control unit For IP500v2 control units the number is unique to the System SD card fitted to the system For any licenses entered into the system configuration to be valid they must be licenses issued against that serial number 1 Using IP Office Manager receive the configuration from the IP Office system 2 Select System 3 Select the System tab 4 The feature key serial number is shown by the Dongle Serial Number field 8 2 2 Adding Licenses 1 Using IP Office Manager receive the configuration from the IP Office system 3 The current licenses in the system con
110. ion s MAC address which is printed on the label on the back of the base station 1 Open a Windows command window by selecting Start Run and enter cmd 2 Enter nbtstat R The PC should respond that is has purged and reloaded the NBT remote cache table 3 Enter nbtstat a ipbs xx xx xx when xx xx xx is replaced with the last 6 hexadecimal digits of the base stations MAC address 4 The results will show IPBS xx xx xx and the IP address which it is using DECT R4 Page 39 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 3 3 Access the Base Station Configuration 1 Depending on whether DHCP is being used or not e If connected directly to the base station change your programming PC s network address to 192 168 0 200 with subnet mask 255 255 255 0 Connect the LAN cable from your PC to the base station e If both your PC and the base station are connected to a LAN network with DHCP server ensure your PC is set to act as a DHCP client or has a fixed address that is valid on the network 2 Start your web browser and enter the http or https followed by the IP address of the base station The default IP address is 192 168 0 1 If a security certificate warning is displayed select to continue to this website 3 The base station should respond with its initial configuration menu AVAYA IP DECT Base Station Select login System administration User administration 4 Select System administration A password entry dialog will be d
111. ions Auto Create v Authentication Code 1234 a If you want to use anonymous handset subscription select the Auto Create Extension and Auto Create User options b For a provisioning installation select Enable Provisioning c In the SARI PARK field enter the SARI code that will be provided to the master base station d In the Subscriptions drop down select either Auto Create or Preconfigured e Auto Create If you select this option extension and user entries are automatically created in the IP Office configuration when a new handset is subscribed Use this option for anonymous subscription Ensure that the Auto Create User and Auto Create Extension settings are also selected For a provisioned installation this mode should be used if the installation includes just 3720 3725 3740 and 3749 phones e Subscription Using IP Office Auto Create Allowing phone subscription using the IP Office auto create options for extensions and or users makes changes to the current running configuration of the IP Office system For this method to work you must ensure that no copies of the configuration are also open in Manager during subscription as sending such a copy of the configuration back to the IP Office system will replace the subscriptions and require the handsets to be subscribed again Following any handset subscription a new copy of the configuration should always be loaded in IP Office Manager if any other configuration changes are requ
112. iption of phones e With User AC Select this option to allow subscription against user entries 4 Note the number set in the Authentication Code field This number is used as part of the anonymous subscription DECT R4 Page 157 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 7 2 Create User Entries Subscription requires a user entry within the master base station configuration On completion of subscription matching extension and user entries are automatically created in the IP Office configuration 1 In the left hand panel select Users Select the Users tab AVAYA IP DECT Base Station Configuration Users Anonymous General LAN PARK 31100243777703 Master Id 0 IP LDAP ve DECT new UNITE 2 Click new A dialogue is displayed for entry of user details Edit User Windows Internet Explorer http 192 168 42 210 GW DECT mod_cmd_login xml cmd show amp user new amp xsl asc_dect_edit_user xsl User type User O User Administrator Long Name Extension 400 Display Name Extn400 Number 1400 IPEI IPDI Auth Code P amp Internet 100 3 Enter the user details e Long Name This name is used for information within the DECT R4 system settings e Display Name This name displayed on the phone when idle It is also the name used for the user created in the IP Office configuration The name must be unique e Number This will be the extension number of the phon
113. ired e Preconfigured If you select this option handset will only be able to subscribe if they match an existing IP DECT extension configured in the IP Office configuration including an IPEI For a provisioned installation this mode should be used if the installation includes a mix of 3720 3725 3740 3749 phones and other DECT phones Disabled After installation and subscription of the handsets this option can be selected to prevent the further subscription of handsets e In the Authentication Code field enter the numeric code that handset should enter during the subscription process This needs to be 4 to 8 digits long 7 Save the configuration back to the IP Office system DECT R4 Page 35 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 2 3 Adding Licenses Each IP DECT extension requires an Avaya IP Endpoint license This applies even if the handset subscribed to the IP DECT R4 system is not an Avaya phone Phones without a license will still be able to subscribe and register but will be limited to making emergency calls only calls that match an IP Office Dial Emergency short code The associated user will be treated as if logged off If a license becomes available it will be assigned to any unlicensed DECT handsets first and then to any other unlicensed Avaya IP phone in the order that the phones registered e Avaya IP Endpoint Licenses Licenses are added to the IP Office configuration and are based on the unique featu
114. isplayed Enter the default user name admin and password changeme 5 The configuration menu for the base station is displayed AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Kerberos Server Certificates General Version IPBS 4 1 26 Bootcode 4 1 26 Hardware IPBS1 4 PD Dan Serial Number 09AD15300068 IP MAC Address LAN 00 01 3e 01 6f9c LDAP SNTP Server 192 168 0 210 DECT Time 07 12 2010 00 33 UNITE Uptime Od Oh 7m 46s Phonebook RFP SW version 3 0 16 6 Note the software levels shown in the Version screen These will determine whether the base station software needs to be upgraded DECT R4 Page 40 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Master Base Station Setup 3 3 4 Set the Base Station IP Address By default a base station defaults to 192 168 0 1 The process below can be used to change the DHCP mode and IP address of the base station 1 Having browsed into the base station s configuration in the left hand column select LAN 2 Select the IP tab AVAYA IP DECT Base Station Configuration DHCP IP General LAN Active Settings IP IP Address 192 168 0 1 192 168 0 1 LDAP Network Mask 255 255 255 0 255 255 255 0 DECT Default Gateway UNITE Phonebook DNS Server Administration Alt DNS Server Users Check ARP g Device Overview Broadcast IP Multicasts C SELE Traffic a Enter the required IP Address and
115. ist of available services is displayed Scroll to the required service and press Select 4 For some functions you may need to enter additional data on the display or select from a list Do this and press OK 5 The phone sends the appropriate signals to the IP Office 6 Hang up the call The available services are Call Pickup Any Answer the first available call ringing anywhere on the phone system unless the call is on a private line Details of the callers and the original call destination will be displayed Call Pickup You can use this option to answer a call ringing at another extension Select the option and enter the extension number Call UnPark Retrieve a call from the parked state To do this you need to enter the park slot number assigned to the call when it was parked You can park a call using the Park Call option and assign it an park slot number at the same time that you or another user can then use to unpark the call Call Waiting Suspend You can use this option to temporarily switch off call waiting 78 It will remain off until the end of your next call Use this when you do not want a call interrupted by call waiting tones Cancel All Fwd You can use this option to switch off all your call forwarding It does not affect the forwarding numbers just your use of forwarding If you have redirected your calls to another phone using follow me on that phone this option also cancels the follow me Do Not Disturb On Your
116. lected DECT R4 Page 88 IP Office 15 601047 EN S Issue 03c 20 April 2012 Device Management Applying Templates to Phones 4 Select the phones to which you want the template to be applied Click OK The phones will begin uploading the template file Avaya Device Manager File Number Devices Numbers Templates New Edit Delete Device types Search for in Number v Number Device type Parameter ve Device ID Online Status Saved 15 1 Z Synchronized Pa 401 3720 15 1 0364704336205 y Synchronizing y IP Office 3720 Last run template 1 item selected DECT R4 Page 89 IP Office 15 601047 EN S Issue 03c 20 April 2012 5 7 Editing Templates 1 Start the AIWS Device Manager 85 or Windows Device Manager 834 2 Within the Avaya Device Manager select the Templates tab Avaya Device Manager File Template Help Devices Numbers Templates New Edit Delete Device types Search for in Name v Show all all Name Device type Parameter version IP Office 3720 3720 15 24 IP Office 3725 3725 25 56 IP Office 3740 3740 1 34 New 1 34 Copy Rename Apply to Export Delete 1 item selected 3 Right click on the template and select Edit Alternatively to create a new template right click on the template and select Copy and enter a new name for the new template Edit template IP Office 3720 Device type 3720 i Parameter
117. ll plugs for the wall mounting of the AIWS e O LAN Socket e O Mains power outlet socket Information e D IP Address for the AIWS e O Other standard network settings Default Gateway DNS WINS e O AIWS License Key this should have been supplied with the AIWS e O IP Address of the DECT Master base station e O IP Address of the IP Office e O Preferred time settings date format time format e O Wall mounting location selected for the AIWS e DO Access information name and password for configuring the base stations Tools e O Programming PC with DECT R4 software e O Web browser e O Pliers and sharp knife for removal of plastic cable cut outs from AIWS case e O Drill and drill bits suitable for the selected wall mounting position of the AIWS e O Screwdrivers for use with the screws selected for AIWS wall mounting DECT R4 Page 97 IP Office 15 601047 EN S Issue 03c 20 April 2012 6 1 Removing the AIWS Cover The AIWS cover can be removed without using any tools 1 On the base of the unit opposite the rounded end are two depressible clips Depress these whilst lifting the cover 2 It should be possible to lift the cover off the unit LED Shutdown Switch JI Wall Mounting Ma Mounting Hole n i Switches SVVZISWYS H Module Key LAN Port LEDs LAN Port Power Wall Mounting Connector Hole Removable Removable Cable Slot Cable Slot Cover Cover Clips i Cover 3 With the cover removed fa
118. ll to the AC field PARK 31 100243777703 Enter the AC and select Next AC The Protection on prompt is displayed e If you select No the user can delete the subscription from the list of subscriptions known by the phone e If you select Yes the user cannot delete the subscription DECT R4 Page 65 IP Office 15 601047 EN S Issue 03c 20 April 2012 Display Subscribe IP DECT PARK 31100243777703 AC Subscribing please wait Successful subscription Actions A summary of the subscription details is shown Check that the values are correct Select OK The phone broadcast for DECT systems to which it can subscribe When a DECT system is located the handset will attempt to subscribe to that system The success or failure of the subscription is indicated The display shown after successful subscription will depend on whether anonymous subscription is being used or the phone matches an existing extension in the IP Office configuration Auto Create Subscription Mode 01 42 12 07 2010 DECT Enter New Login 620 Menu DECT R4 IP Office If the phone display Enter New Login it has been assigned a temporary extension number shown in brackets The temporary number is simply the highest existing extension number plus 1 e To accept the temporary extension number as permanent dial and make the call To specify a different extension number dial XXX LLL where XXX is the extension numbe
119. llation process consists of the following stages 1 Default the base station 2 Access the base station configuration 3 Update the base station firmware 4 Set the base station IP address 5 Set the time source 6 Set the QoS ToS settings 7 Enable status logging by the AIWS 8 Set the base station as the master base station 9 Select the PBX Switch mode 10 Configure the IP trunk 11 Enable the radio settings 12 Enter the PARI code 13 Enter the SARI PARK code 14 Configure Air Synch 15 Configure IP Office Directory Integration 16 Reset the base station 17 Check the base station DECT R4 Page 126 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration Pre Requisites e O IP Office connected to the LAN with IP DECT line configured for master base station IP address Parts Required e Base station Includes e Base station e Two 3 5mm screws and two 6mm wall plugs suitable for wall mounting onto a solid wall brick or similar e 1 2 metre 4 foot LAN cable If this is replaced with a longer cable the replacement should be a CATS Ethernet LAN cable e If using Power over Ethernet e The base station supports Power over Ethernet IEEE 802 3af class 2 e If not using Power over Ethernet e Base station power supply unit Required if not using Power over Ethernet to power the base station Note that the base station power supply units include an 8 metre 26 feet c
120. m AC This allows phones to be subscribed to the system using the system authentication code as set below e Authentication Code This code is required by phones during subscription to the DECT system e Default Language Select the language required by the customer e Frequency You must ensure that the correct region is selected This affects the frequency used for DECT wireless signalling and other factors 8 Click OK DECT R4 Page 136 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration 8 4 9 Enable Supplementary Services Enabling supplementary services is required for IP Office operation 1 In the left hand panel select DECT Select the Suppl Serv tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General Supplementary Services nor Enable Supplementary Services IP LDAP Activate Disable DECT Logout User 11 S O UNITE Voice Mail Administration Fix Message Center No 17 Device Overview Traffic 2 Select Enable Supplementary Services 3 In the Fix Message Center No field enter 17 This is the IP Office default short code for voicemail access If the IP Office has been configured to use a different short code enter that short code 4 Click OK 8 4 10 Set the PBX Switch Mode The master base station needs to be informed what type of PBX it is work
121. mage Install Image The Compact flash can be upgraded with a new image Disk Status Note that all information will be replaced with default values therefore backup ofthe parameters is strongly recommended before starting the installation Backup paraneters Start installation 9 Click Backup parameters 10 The browser will show it dialog for downloading a file called aiws backup from the AIWS unit Select the option to save the file and select a location to which it should be saved Note the location as the file needs to be reloaded after the firmware upgrade 11 Click Start installation Install Image Preparing installation of new image Rebooting in Image installation mode Please wait DECT R4 Page 109 IP Office 15 601047 EN S Issue 03c 20 April 2012 12 After a short delay the AIWS should prompt you for the location of the firmware file for the upload Install Image Select Image Browse Cancel Installation When the unit is rebooted it returns to the operating mode set by the DIP switch on the ELISE 13 Click on Browse Locate the AIWS folder in the software set previously unpacked Select the img file Install Image Select Image CAIP DECT DECT R4 A Browse Write to flash Cancel Installation When the unit is rebooted it returns to the operating mode set by the DIP switch on the ELISE 14 Click Write to flash Install Image Writing Please wait DECT R4
122. miliarize yourself with the various features labeled above These will be referred to during other parts of the installation process DECT R4 Page 98 IP Office 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Removing the AIWS Cover 6 2 Connect the RTC Battery The AIWS circuit board includes a 3V lithium battery which will keep the boards real time clock RTC running when power to the AIWS is off The AIWS is shipped with the battery disconnected To connect the battery locate the switch J1 at the top right of the board Move the switch jumper to position 2 3 LED Shutdown Switch JI 6 3 Cable Connections 1 Locate the switch sets SW2 and SW3 at the top right of the AIWS circuit board Ensure that all the switches are set to Off 2 Locate the LAN port and the J5 power connector Just below these is a plastic panel With care remove sufficient parts of the panel to allow cable access to the LAN port and power connector when the AIWS cover is put back LAN Port LEDs LAN Port Power Wall Mounting Connector Hole Removable Removable Cable Slot Cable Slot Cover Cover Clips T Cover 3 Connect the LAN cable from the IP Office to the AIWS 4 Connect the power supply cable to the J5 power connector next to the AIWS LAN port 5 Switch on power to the AIWS unit DECT R4 Page 99 IP Office 15 601047 EN S Issue 03c 20 April 2012 6 4 Browse the AIWS The AIWS can be accessed using a web browse
123. more realistically between 30 metres 100 feet indoors and 300 metres 1000 feet outdoors In practice no rules or guarantees can be given for base station coverage Coverage is affected by too many factors that are unique to each site The following is a guide to those factors that can affect coverage which you should consider and look for during any site survey e Obvious causes of signals problems Metal surfaces Concrete thickness greater than 1 metre 3 feet e Also beware of Windows with Reflective Film or Specialized Glass These produce increased signal reflection and reduced signal pass through Wire Meshes and Grills with Apertures of Less than 4cm 1 5 inches These block signals as effectively as continuous metal sheet Fire Doors These block the signals In multi occupancy building such as hotels the high number of fire doors may be a problem Stair Wells In modern office buildings stair wells frequently combine concrete building supports fire doors and the intervening floor material making them a special problem Screened Rooms Typically found in offices involved with TV video and radio production but also possible in computer centers Empty Sites Do not perform a survey on a site that is not yet occupied The survey results will differ from those of the same site once occupied by the customer business Similarly the survey should be performed during normal business hours in order to assess the areas of u
124. n High quality voice DECT phone GAP CAP compliant Easy access to PBX services Voicemail including message icon Manual and automatic keypad lock Local directory 250 entries Central directory from the IP Office Call list with the 25 last calls Vibrator Option Bluetooth Loudspeaker hands free Central Management and software download Headset socket IP65 plug 19 Languages Czech Danish Dutch English Finnish French German Greek Hungarian Italian Norwegian Polish Portuguese Brazilian Portuguese Russian Slovakian Spanish Swedish and Turkish Ruggedized IP65 Classified Intrinsically Safe Conforms to ATEX IECEx Wide temperature range 10C to 55C Colour display 128 x 160 pixels SMS Message length up to 160 characters 30 received sent messages Requires AIWS 96 gt GAP compatible Physica Dimension 143 x 59 pa 29mm weight 1809 Battery r n gt 80 hours Time e Due to the power restrictions for intrinsically safe handset operation the display brightness is lower the loudspeaker and ringer volumes are lower and the audible ringer and vibrating alert cannot be activated simultaneously e For systems installed using IP Office provisioning the language used is set by the IP Office system or user language setting e An additional language file can be uploaded to a phone DECT R4 Page 15 IP Office 15 601047 EN S Issue 03c 20 April 2012 1 5 Chargers A number
125. nd the base station are connected to a LAN network with DHCP server ensure your PC is set to act as a DHCP client or has a fixed address that is valid on the network 2 Start your web browser and enter the http or https followed by the IP address of the base station The default IP address is 192 168 0 1 If a security certificate warning is displayed select to continue to this website 3 The base station should respond with its initial configuration menu AVAYA IP DECT Base Station Select login System administration User administration 4 Select System administration A password entry dialog will be displayed Enter the default user name admin and password changeme 5 The configuration menu for the base station is displayed AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Kerberos Server Certificates General Version IPBS 4 1 26 Bootcode 4 1 26 Hardware IPBS1 4 PD Dan Serial Number 09AD15300068 IP MAC Address LAN 00 01 3e 01 6f9c LDAP SNTP Server 192 168 0 210 DECT Time 07 12 2010 00 33 UNITE Uptime Od Oh 7m 46s Phonebook RFP SW version 3 0 16 6 Note the software levels shown in the Version screen These will determine whether the base station software needs to be upgraded DECT R4 Page 146 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Slave Base Station Configuration 8 5 3 Update the Base Station Firmware The base st
126. ndpoint license setting is used to reserve an existing license for the extension The option is greyed out if the configuration does not have sufficient unreserved licenses remaining 5 Repeat the process for any other extensions for which you want to reserve the license 6 Save the configuration back to the IP Office system DECT R4 Page 123 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 3 IP DECT Line Setup At this stage we will create an IP DECT line for traffic between the IP Office and the DECT R4 system The line is configured with the IP address of the master base station The IP Office configuration only requires and allows a single IP DECT line e Reboot Required Add or removing a line from the IP Office configuration requires the IP Office system to reboot This will end all calls and services in progress 1 Using IP Office Manager receive the configuration from the IP Office system 2 Click on 1 Line The list of existing lines is shown 3 Click on the icon and select IP DECT Line The settings for an IP DECT line are displayed If the option is greyed out then the configuration already contains an IP DECT line 4 On the Line tab there are no adjustable settings Once the system is installed and operational this tab will list the DECT extensions cateway VoIP Line Number 241 Associated Extensions 660 661 662 5 Select the VoIP t Line Gateway i This table is used to set det
127. nnected to the network e DIP Office connected to the network Information e Service user name and password for IP Office configuration e User names and extension numbers for the DECT phones e Phone IPEI numbers if using an pre configured installation mode Tools e IP Office Manager e Device Manager The software installed on each handset may need to be upgraded to match that supplied with the DECT R4 software 304 This is done using the Windows Device Manager software to upgrade phones via an advanced charger or using AIWS Device Manager 834 to upgrade phones over the air e Web browser Internet Explorer or Firefox are supported DECT R4 Page 155 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 7 1 Allow Subscription Before phones are subscribed subscription needs to be allowed by both the IP Office and the DECT R4 system IP Office 1 Start IP Office Manager and receive the configuration from the IP Office system 2 In the left hand navigation pane click on 3 Li Line icon 3 Select the N IP DECT Line 4 Select the Gateway tab Soy Line Gateway yoIP Auto Create Extension Auto Create User C Enable DHCP Support Add Remove Edit 5 Check that the Auto Create Extension and Auto Create User options are selected e Subscription Using IP Office Auto Create Allowing phone subscription using the IP Office auto create options for extensions and or users makes
128. o be upgraded 3 Click on the Choose File button and browse to the IP Base Station sub folder of the IP DECT R4 software you previously extracted onto the programming PC 4 Select the appropriate file for the upgrade you are performing ie the file with boot in the file name if doing a boot file upgrade Click OK 5 Click on the Upload button 6 The browser will show the progress of the upload and firmware upgrade It will indicate when the process has been completed AVAYA IP DECT Base Station Configuration Config Firmware Boot General LAN DECT Bootcode update complete Phonebook Administration immediate reset reset when idle Users L 7 Click on immediate reset DECT R4 Page 147 IP Office 15 601047 EN S Issue 03c 20 April 2012 8 Login in again The General Info tab should now list the new firmware AVAYA IP DECT Base Station Configuration Info Admin Update NTP Logging HTTP HTTP Client SNMP Kerberos Server Certificates General Version IPBS 4 1 26 Bootcode 4 1 26 Hardware IPBS1 Y4 PD Foa Serial Number 09AD15300066 IP MAC Address LAN 00 01 3e 01 6f9c LDAP SNTP Server 192 168 0 210 DECT Time 07 12 2010 00 33 UNITE Uptime Od Oh 7m 46s Phonebook RFP SW version 3 0 16 9 If necessary repeat the process for the base station firmware using the Update Firmware menu Repeat the steps above for any other base stations that are also being installed All the base stations should use the same firmware
129. of different types of charger exist for 3700 Series phones Note that chargers for 3720 3725 phones are not useable with 3740 3749 phones and vice versa e Basic Chargers These are simple single phone charger for charging only The basic charger for 3720 3725 phones is not usable with 3740 3749 phones and vice versa e Advanced Chargers These are single phone chargers with USB and LAN sockets These allow the phone docked with the charger to be accessed using the Device Manager application browser access via the AIWS unit and charger LAN port or WinPDM PC application access via the USB port The advanced charger for 3720 3725 phones is not usable with 3740 3749 phones and vice versa e Rack Chargers These are 6 phone advanced chargers The rack charger for 3720 3725 phones is not usable with 3740 3749 phones and vice versa e Battery Chargers These chargers allows the charging of up to 6 batteries separate from the phones The battery charger for 3720 3725 phones is not usable with 3740 3749 phones and vice versa There is no battery charger for 3749 phones DECT R4 Page 16 IP Office 15 601047 EN S Issue 03c 20 April 2012 DECT R4 Chargers 1 6 AIWS The AIWS Avaya In Built Wireless Server unit allows SMS messaging between handsets It also allows wireless software upgrades and configuration of the handsets Without an AIWS handsets can only be upgraded and configured when in an advanced charger For IP Office Release
130. off forwarding use Cancel All Fwd Fwd No Answer On You can use this option to forward any call that rings the handset without being answered To switch off forwarding use Cancel All Fwd e The default no answer time used to trigger the forward is 15 seconds However this time can be adjusted by your system administrator if required e If you use voicemail the forward is used first However if the call is still unanswered the phone system will still attempt to redirect the call to voicemail This may not be possible for calls forwarded to external numbers DECT R4 Page 75 IP Office 15 601047 EN S Issue 03c 20 April 2012 e Fwd Number You can use this option to see and set the number to which your calls are forwarded when you select Fwd Unconditional On If your system uses an external dialing prefix remember to include it if you want to forward calls to an external number However note that external forwarding may be restricted by your system administrator This number is also used for Fwd Busy On and Fwd No Answer On unless you set a separate Fwd Busy Number e Fwd Busy Number You can use this option to see and set the number to which your calls are forwarded when you select Fwd Busy On and or Fwd No Answer On If your system uses an external dialing prefix remember to include it if you want to forward calls to an external number However note that external forwarding may be restricted by your system administrator To switch off forwa
131. ons of documentation go to the Avaya Support web site http www avaya com support or the IP Office Knowledge Base http marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 628 2888 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support DECT R4 Page 2 IP Office 15 601047 EN S Issue 03c 20 April 2012 Contents 1 DECT R4 1 1 Changes in IP Office Release 7 0 8 1 2 Base Stations curdi iaia alle 9 19 Aerials appenaa aana a aS 11 1 4 Phones nisi ninn a n Stn 12 10413720 0 i ered dean en ae 12 NAD 3720 ids caratura lait 13 V4 SES TAO trani ibn ia een tee 14 1449749 vere ee eel el ee ee 15 WS CNargers E ed eects a aloe ani 16 ROAS ciclici e e Ges elie ee 17 2 Site Survey and Planning 2 1 Factors to Consider 21 2 2 Harndover i iii aaa 22 2 3 Base Station Synchronization 23 2 4 Performing a SUrVey 24 3 Provisioned Installation 3 1 DECT Software eeseneeeeenneeeeeeeeeneeeeeneeeeeeeees 30 3 2 IP Office Configuration 31 3 2 1 Security Settings 32 3 2 2 IP DECT Line Setup 34 3 2 3 Adding LICEnNSESs eeeeeeeeeeeeenteeeeeneeeeenees 36 3 2 4 Manually Creating ExtensionSs 38 3 3 Master Base St
132. or sysadmin admin user ftpuser Verify Password Verify Password Verify Password Verify Password DECT R4 IP Office Page 104 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Run the Setup Wizard 10 Click Next AIWS Setup Wizard Save Settings Press Finish to save settings Cea E 11 Click Finish AIWS Setup Wizard Wizard Completed Settings saved Restart for changes to take effect Festa Lat DECT R4 Page 105 IP Office 15 601047 EN S Issue 03c 20 April 2012 12 Click Restart Now AIWS Setup Wizard Restarting Please wait while restarting This will take approximately 2 minutes window will close automatically when finished Restart Now Restart Later 13 Close the browser access session Start a new session using the new IP address DECT R4 Page 106 IP Office 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Run the Setup Wizard 6 6 Enable Base Station AIWS Connection The IP address of the AIWS needs to be entered into the configuration of the base stations Master Only 1 In the left hand panel select UNITE Select the Device Management tab AVAYA IP DECT Base Station Configuration SMS Device Management Service Discovery Status Log General LAN Active Settings IP Unite IP Address 192 168 42 211 192 168 42 211 LDAP DECT UNITE 2 For the Unite IP Address enter the IP address that will
133. orts Power over Ethernet IEEE 802 3af class 2 e If not using Power over Ethernet e Base station power supply unit Required if not using Power over Ethernet to power the base station Note that the base station power supply units include an 8 metre 26 feet cable from the PSU to the base station Check that you have the correct type of power supply unit for the locale e BSX 0013 Europe except United Kingdom e BSX 0014 United Kingdom e BSX 0015 USA Canada e BSX 0016 Australia e Mains power outlet socket e LAN Socket Information e DECT R4 SARI e Base Station IP Addresses e Detailed plans from the site survey indicating the intended base station locations LAN sockets and if necessary power supply outlets DECT R4 Page 118 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Tools e Programming PC with DECT R4 software e Web browser e Drill and drill bits suitable for the selected wall mounting position of the AIWS e Screwdrivers for use with the screws selected for AIWS wall mounting Phone Subscription Requirements Information e Service user name and password for IP Office configuration e User names and extension numbers for the DECT phones e Phone IPEI numbers if using an pre configured installation mode Tools e IP Office Manager e Device Manager The software installed on each handset may need to be upgraded to match that supplied with the DECT R4 software
134. phone menus does not unsubscribe a phone from the DECT R4 system or IP Office It just removes details of the subscribed system from the phone The Unsubscribe function only works for subscriptions where the Protection option was set to No during the original subscription 65 gt Resubscribing the phone reinstates the DECT R4 system in the list of systems of which the phone can select to be currently subscribed To remove a phone from a system that is used IP Office provisioning the phone s extension entry should be deleted from the IP Office configuration To remove a phone from a system that is not using IP Office provisioning the phone s extension entry must be deleted from both the IP Office configuration and the master base station configuration DECT R4 Page 72 IP Office 15 601047 EN S Issue 03c 20 April 2012 Chapter 4 IP Office User Features DECT R4 ice Page 73 IP Off 15 601047 EN S Issue 03c 20 April 2012 4 IP Office User Features For systems installed using IP Office provisioning the IP Office system provides 3720 3725 3740 and 3749 users with a range of additional IP Office specific features These are in addition to the features detailed in the Avaya user guides for those phones Idle Display The phone idle display shows a number of information elements They are from top down e The signal strength time and battery charge The battery charge will flash when below 12 22 2010 e Techpubs e
135. r Click Finish to close this wizard Cancel DECT R4 Page 82 IP Office 15 601047 EN S Issue 03c 20 April 2012 Device Management Installing Windows Device Manager 5 2 Starting AIWS Device Manager 1 Enter the IP address of the AIWS into the browser address field e Alternatively enter http Elise 0091921 as the address replacing the digits with the AIWS unit s Module Key The Module Key is printed on the AIWS circuit board 98 gt 2 If a security certificate warning appears select to continue 3 Enter a user name and password The default values are admin and changeme AIWS Send Message Phonebook JEE EN Di Device Manager Configuration Setup Wizard RE AVAVA 4 Select Device Manager 5 If a web site certificate warning is displayed select to continue 6 The Avaya Device Manager application is started e If this is the first time that it has been started it will prompt that no parameter definition files have been imported Select Yes 5 3 Starting Windows Device Manager 1 Select Start All Programs Avaya WinPDM 2 Click on the Avaya WinPDM icon e If this is the first time that Avaya WinPDM has been run you will be asked to create a site Enter a name for the site that you have been installing and click OK e If this is the first time that Avaya WinPDM has been run you will be prompted to import parameter definition files DECT R4 Page 83 IP Office 15 601047 EN S Issue 0
136. r 1 Enter the IP address of the AIWS into the browser address field e Alternatively enter http Elise 0091921 as the address replacing the digits with the AIWS unit s Module Key The Module Key is printed on the AIWS circuit board 98 2 If a security certificate warning appears select to continue 3 Enter a user name and password The default values are admin and changeme AIWS Send Message Phonebook n Device Manager Configuration Setup Wizard CJ K AVAYA DECT R4 Page 100 IP Office 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Browse the AIWS 6 5 Run the Setup Wizard 1 Access the AIWS using your browser 2 If the unit is defaulted the setup wizard is run automatically If the unit already has configuration settings then from the menu displayed select Setup Wizard AIWS Setup Wizard Welcome to the Setup Wizard This wizard guides you through all settings needed to get the module up and running The installation can be cancelled at any time No settings will be saved until the wizard is finished The wizard can be used again at any time 3 Click Next Enter the network address settings for the AIWS unit AIWS Setup Wizard Network Setup In a system with a DHCP server the network parameters can be set automatically otherwise the parameters have to be set manually Select how to set the network parameters Automatically DHCP Manually Network Parameters
137. r to use and LLL is the Login Code to assign to the user To accept the temporary extension as permanent but set a login code for the user dial LLL where LLL is the Login Code to assign to the user Page 66 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Phone Subscription Preconfigured Subscription Mode 01 42 If the phone s IPEI matches an existing extension entry in the IP Office configuration the phone will use that extension s settings 12 07 2010 DECT This may occur even when using anonymous subscription if the phone is an existing extensions re subscribing to the system Extn620 620 Menu 3701 3711 Phones This method is only supported if the IP DECT line s Subscriptions setting is set to Preconfigured and matching configuration entries for the extensions have been created 1 Switch on the phone 2 Select Menu System Subscription Subscribe HS 3 Select PABX PIN 4 Enter the authentication code DECT R4 Page 67 IP Office 15 601047 EN S Issue 03c 20 April 2012 3 6 6 Upgrading Phones DECT R4 is supported on a range of Avaya systems However for IP Office operation only software specifically documented as having been tested and supported with IP Office should be used Details of supported software for any particular IP Office release is included in IP Office Technical Bulletin for that release 1 Start the AIWS Device Manager 83 or Windows Device Manager 83 2 Within the A
138. rademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubs avaya com 2012 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http marketingtools avaya com knowledgebase DECT R4 Page 174 IP Office 15 601047 EN S Issue 03c 20 April 2012
139. rding use Cancel All Fwd e Follow Me Here On If you are a temporary user of the phone you can use this option to have calls to your desk phone redirected to the handset Select this option and enter your extension number e Follow Me Here Off To end a follow me set using Follow Me Here On select this option and enter your extension number Calls to that number will no longer be redirected to the handset e Login Users with a login code can hot desk that is login at any phone on the system and when finished making or taking calls log out While logged in on a phone that phone adopts all their user settings and their calls are routed to it This option can be used in a number of ways e The DECT handsets can be configured with no permanently associated user To use the phone you need to login using your extension number and login code e The DECT handsets can be configured with an associated user However you can use log in and log out as a method of security for your phone e Other users can use their log in code when they temporarily need to use your handset as their own phone While they do this you are logged out e Logout If you have a login code you can log out of the phone you are currently using When you log out if you are normally associated with another phone you are automatically logged back in on that phone unless someone else is using it or you are set to forced login If you are not automatically logged in elsewher
140. re key serial number of the System SD card fitted to the IP500v2 control unit e Phones can be licensed up to the 384 extension limit for all phone extensions of any type e For each IP500 VCM 32 or IP500 VCM 64 card installed in the system also enables 12 Avaya IP endpoints without requiring licenses e For each IP400 VCM card installed in the system each VCM channel supported by the card allows support for 3 Avaya IP phones e The VCM channels provided by IP500 Combination cards do not enable any Avaya IP endpoints e Licenses are normally automatically assigned to extensions in order of registration However existing extensions can be configured to reserve a license 374 This ensures that they do not become unlicensed when newly added extensions manage to register first following a system reboot 3 2 3 1 Checking the Dongle Serial Number IP Office licenses are issued against a unique dongle serial number For IP500 control units the number is unique to the smart card fitted to the control unit For IP500v2 control units the number is unique to the System SD card fitted to the system For any licenses entered into the system configuration to be valid they must be licenses issued against that serial number 1 Using IP Office Manager receive the configuration from the IP Office system 2 Select System 3 Select the System tab 4 The feature key serial number is shown by the Dongle Serial Number field 3 2 3 2 Adding Licenses
141. ress an existing base station is using can be determined using the following process It uses the base station s MAC address which is printed on the label on the back of the base station 1 Open a Windows command window by selecting Start Run and enter cmd 2 Enter nbtstat R The PC should respond that is has purged and reloaded the NBT remote cache table 3 Enter nbtstat a ipbs xx xx xx when xx xx xx is replaced with the last 6 hexadecimal digits of the base stations MAC address 4 The results will show IPBS xx xx xx and the IP address which it is using 4 Use that address to access the base stations configuration and set it to a fixed address DECT R4 Page 128 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration 8 4 2 Access the Base Station s Configuration 1 Depending on whether DHCP is being used or not e If connected directly to the base station change your programming PC s network address to 192 168 0 200 with subnet mask 255 255 255 0 Connect the LAN cable from your PC to the base station e If both your PC and the base station are connected to a LAN network with DHCP server ensure your PC is set to act as a DHCP client or has a fixed address that is valid on the network 2 Start your web browser and enter the http or https followed by the IP address of the base station The default IP address is 192 168 0 1 If a security certificate warning is displayed
142. return to solid green 3 3 8 Select Master Mode The base station needs to be told to act as a master base station and needs to be told what type of telephone system it will be operating with 1 Select DECT and then select the Master tab AVAYA IP DECT Base Station Configuration System Master Trunks SARI General LAN Mode Off DECT Phonebook 2 Change the Mode to Active and click OK 3 Reset the base station a Select Reset and then select the Reset tab b Click on OK c Observing the base station wait for the lower light to return to solid green DECT R4 Page 45 IP Office 15 601047 EN S Issue 03c 20 April 2012 4 Select DECT and then select the Master tab again AVAYA IP DECT Base Station Configuration General LAN DECT Phonebook Administration Users Device Overview Backup Update System Master Trunks SARI Mode Active x IP PBX Reset required 5 Change the PBX setting to IPO and click OK 6 Reset the base station d Select Reset and then select the Reset tab e Click on OK f Observing the base station wait for the lower light to return to solid green DECT R4 IP Office Page 46 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation Master Base Station Setup 3 3 9 Accept Devices Each base station has a radio interface that needs to connect with the master base station This includes the master base stations own radio interface 1 Select Devi
143. rrupted frames per second on the signals from and to the base station e PARI The PARI of the DECT system e Bear The current power output of the phone e Pwr on hook e LU off hook Low power e US off hook Normal power e EU off hook High power DECT R4 Page 25 IP Office 15 601047 EN S Issue 03c 20 April 2012 Chapter 3 Provisioned Installation DECT R4 ice Page 27 IP Off 15 601047 EN S Issue 03c 20 April 2012 3 Provisioned Installation A provisioned install is the recommended method for both installation simplicity and handset feature support It should be used for all installations using just Avaya 3700 Series phones e When to Use IP Office Provisioning IP Office provisioning both simplifies installation and maintenance and provides 3720 3725 3740 and 3749 phones with additional IP Office specific features Therefore it is the recommended installation method for new installations whenever possible e Provisioning installation in pre configured or auto create modes should be used for all installations with just 3720 3725 3740 and 3749 phones e Provisioning installation in pre configured mode should be used for all installations with a mix of 3720 3725 3740 3749 phones and other DECT phones e Provisioning installation should not be used for installations with no 3720 3725 3740 or 3749 phones 1 Unpack the latest IP DECT software 30 2 Configure the IP Office for provisioned operation
144. rt A term for DECT phones DECT R4 Page 166 IP Office 15 601047 EN S Issue 03c 20 April 2012 Glossary RFP 9 19 RFP Radio Fixed Part A term for DECT base stations 9 20 RFPI Radio Fixed Part Identity DECT R4 Page 167 IP Office 15 601047 EN S Issue 03c 20 April 2012 Index 17 137 1 1720 138 192 168 0 1 39 50 128 145 3 3720 7 12 3725 7 12 3725 Site Survey Mode 24 A Aerials 9 11 Air Sync 140 air synch master 23 140 AIWS 7 17 Browse 100 Cover 98 Device Manager 80 83 Installation 96 IP Address 101 Replacing the Cover 114 Status Lamp 114 116 Switch Off 113 Upgrade 108 Wall Mount 113 Allow Subscription 156 Anonymous Login 162 Antenna 11 Auth Code 158 Authentication Code 135 156 Auto Create Extension 34 124 Auto Create User 34 124 Avaya In Building Wireless Server 7 17 B Base Station 7 9 Access the Configuration 40 51 129 146 Browse 40 51 129 146 IP Address 41 52 132 149 Mounting 56 153 Reset 142 151 Reset Switch 116 Restart 116 Status Lamps 116 Time Source 133 Battery 12 AIWS 99 RTC 99 Bear 24 Bluetooth 12 Bracket 9 Browse AIWS 100 Base Stations 40 51 129 146 BS330 9 BS340 9 11 Building Layout 24 Cc C7 S10 24 Call list 12 CAP 12 Chargers Advanced Charger 7 16 Basic Charger 7 16 DECT R4 IP Office Index Battery Charger 7 16 Rack Charger 7 16 Class 2 9 Column Mounting 56 153 Compact Base Station 7 9 Cover Remove 98 Replacing 114 Cov
145. s able to provide key settings to the base station such as the system SARI code and the authentication code for phone subscription e User configuration and subscription control is done through the IP Office Previously user configuration and subscription was done in parallel through both the IP Office and base station e When using provisioning mode 3700 Series handset are provided with enhanced menus and idle status display driven by the IP Office This does not include 3701 3711 and other GAP compatible phones subscribed to the system e When to Use IP Office Provisioning IP Office provisioning both simplifies installation and maintenance and provides 3720 3725 3740 and 3749 phones with additional IP Office specific features Therefore it is the recommended installation method for new installations whenever possible e Provisioning installation in pre configured or auto create modes should be used for all installations with just 3720 3725 3740 and 3749 phones e Provisioning installation in pre configured mode should be used for all installations with a mix of 3720 3725 3740 3749 phones and other DECT phones e Provisioning installation should not be used for installations with no 3720 3725 3740 or 3749 phones e Standard and Advanced Base Station Menu Modes The base station configuration menus contain settings for a wide range of scenarios and interoperation with a number of Avaya telephone systems This can make installation
146. s and applications for DECT R4 are included as part of the IP Office Manager application installation This includes the appropriate firmware for operation with the IP Office system e Avaya In Building Wireless Server AIWS 17 gt This unit allows SMS messaging between handsets It also allows wireless software upgrades and configuration of the handsets without an AIWS handsets can only be upgraded and configured when in an advanced charger For IP Office Release 5 this unit provides directory integration between the IP Office and the DECT R4 system For IP Office Release 6 directory integration can be done by the master base station but without SMS support If both SMS and directory integration are required then an AIWS unit must be used DECT R4 Page 7 IP Office 15 601047 EN S Issue 03c 20 April 2012 1 1 Changes in IP Office Release 7 0 The following major changes have been made in the IP Office Release 7 0 support for DECT R4 e Avaya 3740 and 3749 Telephones These new phones in the 3700 Series are supported along with matching chargers and other accessories The 3740 and 3749 are both ruggedized phones IP65 The 3749 is also intrinsically safe for use in hazardous environments e IP Office Provisioning The DECT master base station can be installed in provisioning mode In this mode once the base station is operational and connected to the IP Office the bulk of configuration is done by the IP Office e The IP Office i
147. sage and the effect of equipment being operated and moved e Be aware of DECT R4 IP Office Signal Direction The signal from a base station does not propagate evenly in all directions The signal typically propagates strongest in the horizontal plane However the ability for a base station to serve callers located on floors above or below it should not be ignored This may allow coverage to be extended to areas not frequently used and so not meriting a dedicated local base station Other Radio Signals The ability to receive normal broadcast radio signals in an area is not an indication that DECT signaling will be received and vice versa Rack Chargers A rack charger 6 phones immediately creates an area where a single base station 8 calls would be near maximum capacity Look to provide overlapping base station support to areas where rack chargers will be located Page 21 15 601047 EN S Issue 03c 20 April 2012 2 2 Handover Once a phone is connected on a call through a particular base station it will normally maintain connection with that base station even if the phone moves into an area with a stronger signal from another base station However when the signal to the phone drops below 68dB the phone will begin looking for another base station with a better signal to which it can handover this is often referred to as roaming If the other base station signal is 62dB or higher the phone will handover to that base station i
148. se Station Mounting 8 7 Phone Subscription Once the master base station has been configured and is connected to the IP Office you can begin phone subscription There are two methods of subscription anonymous phone subscription and pre configured phone subscription Both methods require the DECT users to be pre configured in the master base station configuration However anonymous phone subscription allows the user pre configuration to be done without knowing the IPEI of the DECT phone the user will actually use e Subscription Using IP Office Auto Create Allowing phone subscription using the IP Office auto create options for extensions and or users makes changes to the current running configuration of the IP Office system For this method to work you must ensure that no copies of the configuration are also open in Manager during subscription as sending such a copy of the configuration back to the IP Office system will replace the subscriptions and require the handsets to be subscribed again Following any handset subscription a new copy of the configuration should always be loaded in IP Office Manager if any other configuration changes are required The anonymous phone installation process consists of the following stages 1 Allow Subscription 2 Create User Entries in the Master Base Station Configuration 3 Subscribe the Phones 4 Complete Anonymous Login 5 Disable Subscription Pre Requisites e O Master base station installed and co
149. so allows wireless software upgrades and configuration of the handsets Without an AIWS handsets can only be upgraded and configured when in an advanced charger For IP Office Release 5 this unit also provides directory integration between the IP Office and the DECT R4 system For IP Office Release 6 and higher directory integration is done by the master base station without requiring an AIWS However an AIWS is still required for both SMS The unit is managed via web browser and requires a fixed IP address The AIWS installation consists of the following stages 1 Remove the AIWS Cover 2 Connect the RTC Battery 3 Connect the LAN and Power Cables 4 Browse to the AIWS 5 Run the Setup Wizard 6 Enable Base Station AIWS Connections 7 Upgrade the AIWS Firmware 8 Switch off the AIWS 9 Wall Mount the AIWS 10 Replace the AIWS Cover DECT R4 Page 96 IP Office 15 601047 EN S Issue 03c 20 April 2012 AIWS Installation Pre Requisites e O Master base station installed and connected to the network e DO IP Office connected to the network e O Phones subscribed Parts Required e O AIWS Unit which includes e DAIWS Unit e O AIWS Power Supply unit and selection of IEC60320 C7 power leads CEE7 16 Europlug BS1363 NEMA1 15 and AS NZS 3112 e O 1 2 metre 4 foot LAN cable If this is replaced with a longer cable the replacement should be a CAT5 Ethernet LAN cable e O AIWS License sheet e O 3 x 3 5mm Screws and suitable wa
150. te Ensure that the Auto Create User and Auto Create Extension options are also selected 2 Subscribe the phone to a temporary extension number 69 gt 3 Accept the temporary extension number 6 65 or enter an alternate extension number 65XXX 65 6 LLL 654 65 654 4 Disable subscription when all phones have been subscribed 704 Preconfigured Phone Subscription This method is used when the IP Office IP DECT line s Subscriptions setting is set to Preconfigured The SARI and Authentication Code set in the IP Office configuration are used Using this method entries for the IP DECT extensions and users must first be created in the IP Office configuration The matching phones can then be subscribed 1 Set the IP DECT line s Subscriptions mode to Preconfigured 2 Create an IP DECT extension and user entry for each phonel 64 3 Subscribe the phones 654 4 Disable subscription when all phones have been subscribed 70 gt Requirements Information e Service user name and password for IP Office configuration e User names and extension numbers for the DECT phones e Phone IPEI numbers if using an pre configured installation mode Tools e IP Office Manager e Device Manager The software installed on each handset may need to be upgraded to match that supplied with the DECT R4 software 304 This is done using the Windows Device Manager software to upgrade phones via an advanced charger or using AIW
151. thernet LAN cable e If using Power over Ethernet e The base station supports Power over Ethernet IEEE 802 3af class 2 e If not using Power over Ethernet e Base station power supply unit Required if not using Power over Ethernet to power the base station Note that the base station power supply units include an 8 metre 26 feet cable from the PSU to the base station Check that you have the correct type of power supply unit for the locale e BSX 0013 Europe except United Kingdom e BSX 0014 United Kingdom e BSX 0015 USA Canada e BSX 0016 Australia e Mains power outlet socket e LAN Socket Information e DECT R4 SARI e Base Station IP Addresses e Detailed plans from the site survey indicating the intended base station locations LAN sockets and if necessary power supply outlets Tools e Programming PC with DECT R4 software e Web browser e Drill and drill bits suitable for the selected wall mounting position of the AIWS e Screwdrivers for use with the screws selected for AIWS wall mounting Phone Subscription Requirements Information e Service user name and password for IP Office configuration e User names and extension numbers for the DECT phones e Phone IPEI numbers if using an pre configured installation mode Tools e IP Office Manager e Device Manager The software installed on each handset may need to be upgraded to match that supplied with the DECT R4 software 30 This is done using
152. tication or higher In addition a certificate is required from the client usually Manager For further details of security certificates see the IP Office Security Mode section in the IP Office Manager manual DECT R4 Page 32 IP Office 15 601047 EN S Issue 03c 20 April 2012 Provisioned Installation IP Office Configuration 7 Select e Rights Groups The list of groups should contain one called IPDECT Group Select that group If the group is not present in the list click on the ET new entry icon and create the group i Avaya IP Office R7 Manager Security Administration System D 7 0 11011 security l Dj x Fie Edit View Tools Help amp el Ge iS 4 Security Settings Rights Group IPDECT Group POSA MIEI a A Security Group Details Configuration Security Administration Enhanced TSPI System Status General 3 9 System 1 HTTP Access Rights sy System D DECT R4 Provisioning hs Services 5 6 Rights Groups 6 0 Administrator Group R Manager Group AA Operator Group RE System Status Group RA TCPA Group 0 IPDECT Group y Service Users 6 ve a Select the HTTP tab Check that the option DECT R4 Provisioning is selected b Check that on the other tabs no other options are selected 8 Select ib Service Users The list of users should include one called TPDectService Select that user i Avaya IP Office R7 Manager
153. tion should be upgraded fe C IP_DECT_R4 DECT R4 IP Base Station File Edit View Favorites Tools Help Q sx o WU ni Search f Folders Fz Address C IP_DECT_R4 DECT R4 IP Base Station A boot_ipbs_v4p1p26 bin File and Folder Tasks _ L ipbs_v4p1p26 bin Other Places 4 My Computer e If both software files need to be upgraded the boot file should be upgraded first 2 To upgrade the boot file in the left hand column select Update and then select the Boot tab To upgrade the base station file select Update and then select the Firmware tab The method for both files is similar however ensure you upgrade the boot file first if both need to be upgraded 3 Click on the Choose File button and browse to the IP Base Station sub folder of the IP DECT R4 software you previously extracted onto the programming PC 4 Select the appropriate file for the upgrade you are performing ie the file with boot in the file name if doing a boot file upgrade Click OK 5 Click on the Upload button 6 The browser will show the progress of the upload and firmware upgrade It will indicate when the process has been completed AVAYA IP DECT Base Station Configuration Config Firmware Boot General LAN DECT Bootcode update complete Phonebook Administration immediate reset reset when idle Users L 7 Click on immediate reset DECT R4 Page 42 IP Office 15 601047 EN S Issue 03c 20 April 2012
154. tration _ w No Display IPEI IPDI AC Prod SW Registration Users 660 Extn660 660 036470433620 1234 3720 3 2 19 Subscribed Device Overview Users 1 Backup 4 Details of the subscribed phones are shown Using IP Office Manager 1 Using IP Office Manager receive the configuration from the IP Office system 2 Click on i 1 Line The list of existing lines is shown 3 Click on the ci icon and select IP DECT Line The settings for an IP DECT line are displayed If the option is greyed out then the configuration already contains an IP DECT line 4 On the Line tab there are no adjustable settings Once the system is installed and operational this tab will list the DECT extensions Gateway VoIP Line Number Je Associated Extensions 660 661 662 DECT R4 Page 71 IP Office 15 601047 EN S Issue 03c 20 April 2012 Using the IP Office System Status Application The System Status application list DECT extensions as a subset of H 323 extensions It can also be used to force the unsubscription of a phone IP Office R7 System Status IP500 MACFAR 192 168 42 5 IP500 7 0 9028 IP Office System Status Help Snapshot LogOff Exit About E Memory Cards Control Unit IP500 E H 323 Extensions IMI ADECT Extensic 3 6 9 Unsubscribing Phones DECT phones can subscribe to multiple DECT systems and can then be switched between the system to which they are currently subscribed The Unsubscribe option provided through
155. ty RTP Data value to match the IP Office s DSCP Hex value 3 Set the ToS Priority VoIP Signalling value to match the IP Office s SIG DSCP Hex value 4 Click OK 8 4 7 Enable Status Logging 1 In the left hand panel select UNITE Select the Status Log tab AVAYA IP DECT Base Station Configuration SMS Device Management Service Discovery Status Log General LAN Unite IP Address 192 168 42 211 IP Unite Resource Identity Master LDAP Unite Address 192 168 42 211 Master DECT UNITE 2 For the Unite IP Address enter the IP address that will be assigned to the AIWS unit when installed in the DECT system 3 For the Unite Resource Identity enter a unique name to be associated with the base station 4 Click OK DECT R4 Page 134 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Master Base Station Configuration 8 4 8 Set the Base Station as the Master A number of menus are disabled until the base station has been set a being the master base station for the IP Office DECT R4 system 1 In the left hand panel select DECT Select the Master tab AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Radio Radio config PARI SARI Air Sync General LAN Mode Off v IP Cancel LDAP DECT UNITE 2 Use the Mode drop down box to select Active 3 Click OK AVAYA IP DECT Base Station Configuration System Suppl Serv Master Trunks Ra
156. u have base stations in separate locations that are not within synchronization range of each other it is permissible to assign separate air synch masters in each location However there must be absolutely no overlap lt 90dB between the separate groups of base stations Any overlap will cause frequent lose of synchronization DECT R4 Page 23 IP Office 15 601047 EN S Issue 03c 20 April 2012 2 4 Performing a Survey e While performing a survey you will require the following information e Building Layout Accurate building plans are an essential aid to both the site survey and also for later fault analysis Ensure that you have an accurate plan of the customer premises including the locations of mains power outlets and network connection points e The area of coverage required Which areas within the plans the customer expects to be covered Do they expect coverage outside the building and or in buildings separate from the main building e The number of simultaneous users within different areas Each base station can support up to 8 simultaneous calls 4 for a Compact Base Station e Perform the survey during normal business hours The movement of large items of machinery such as lifts and shutter doors will then be observable during the survey e Ensure that you have read this documentation and understand the requirement of both phone handover 224 and base station synchronization 234 e As the survey takes place note wh
157. us e The use of templates is not supported for systems installed and maintained using IP Office provisioning With provisioned systems device management should only be used for updating handset firmware 1 Start the AIWS Device Manager 834 or Windows Device Manager 83 2 Select the Devices tab The phones subscribed to the DECT system should be listed Avaya Device Manager File Device Search for in Device ID v Show all Device ID Device type Software vers Parameter ver Upgrade status Online Latest number 0364704336127 3720 2 8 25 15 1 oY 400 0364704336205 3720 2 8 25 15 1 oY 401 3 Select File Import Templates Avaya Device Manager Template Help File management CtrltH Import gt Numbers Exit Alt F4 Templates New Edi Packages Device types Search for in Name w Show all all Name Device type Parameter version DECT R4 Page 86 IP Office 15 601047 EN S Issue 03c 20 April 2012 Device Management Loading Phone Templates into Device Manager I template files 4 Browse to the previously unpacked software and select the t Temnlate Heln PGE O Downloadable_languages_3720_v21 O Downloadable_languages_3725_3740_3749_v21 My Recent IP Ofi 0 4 tpl Documents n B Desktop My Network Places Files of type Template files tpl v 7 File name 4 tpl IP Office 3740_v0 1 tpl IP Offic
158. vaya Device Manager select the Devices tab Avaya Device Manager File Device Devices Numbers Templates xk amp E Delete Upgrade software Cancel Device types Search for lin Device ID Show all Device ID Device type Software version Parameter version Upgrade status Online Latest number 15 1 F 15 1 Z 2 items selected 3 The current software version of each phone is shown Compare this to the software versions available shown by the version set as part of the pkg file name included with the DECT R4 software 303 fia C IP_DECT_RA DECT R4 Handsets DOOR Lo File Edit view Favorites Tools Help Back 7 us Search Folders E Address C MP_DECT_R4IDECT R4iHandsets v Go Downloadable _languages _3720_v21 IP Office 3740_ 0 1 tpl File and Folder Tasks Y Downloadable_lanquages_3725_3740_3749_v21 IP Office 3749_v0 1 tpl E 3720_v3 2 19 pkg E3 Local_Phonebook_Tool_v1 xls Other Places E 3725_v3 2 19 pkg Translation_Tool_3720_w21 xls E 3740_v3 0 11 pkg E Translation_Tool_3725_3740_3749_v21 El 3749_v3 0 11 pkg Es Company_Phonebook_Tool_v8 xls PEATE EIP Office 3720_v0 4 tpl File Folder E IP Office 3725_v0 4 tpl Date Modified 06 December v lt Details PI My Computer 4 In the device manager select the phones that you want to upgrade 5 Click Upgrade Software The menu shown will depend on whether you are using the AIWS for an
159. versioni 15 1 SQ Systems I Selected Name Value O System A Name DND Off Registration Data Data 09 3 PBX Settings O Diversion H O Absence Numbers amp In call Functionality Own line settings System B H System C amp System D H O System E H System F H System G H O System H 2 Common SQ Call Services H General service 1 General service 2 gt Guiana General service General service 5 General service 6 General service 7 General service 8 e Systems System A PBX Settings In call functionality Defines the options shown on the More menu shown on 3720 3725 3740 and 3749 phones when on a call This can be used to enter the IP Office short codes for functions such as call park conference and transfer DECT R4 Page 90 IP Office 15 601047 EN S Issue 03c 20 April 2012 Device Management Editing Templates e Systems Common Call Services Defines the options shown on the 3720 3725 3740 and 3749 phone Call services menu This can be used to enter the IP Office short codes for functions such as call pickup DND on off 4 This items shown in pink indicate areas of the template that contains settings selected to be applied to the device when the template is uploaded to the device Items shown in blue have been changed during this editing session e Black Normal e Dark Blue Parameter has been edited during the current session e Purple The parameter is enabled in the template
160. w be powered down and mounted in its intended operating position The removable bracket on the back of the base stations can be used for either wall mounting using two screws suitable for the surface or for mounting on columns using two metal bands Wall Mounting Remove the mounting bracket from the base station Use it as a template for marking the screw fixing holes Note the diagram below indicating the required clearance for getting the base station onto the mounting bracket UT ail Internal Aerials 65mm External Aerials 140mm 1 Hold the mounting bracket with its flat side against the wall with the text TOP upwards and mark the two holes Observe the minimum distance between the top screw hole and the ceiling as indicated in the diagram above 2 Drill the two holes using a 6mm diameter drill and insert the included wall plugs 3 Position the mounting bracket with its flat side to the wall and fasten it with the two included 3 5mm diameter screws DECT R4 Page 153 IP Office 15 601047 EN S Issue 03c 20 April 2012 Column Pillar Mounting The mounting bracket can be fixed to a pole of 45mm diameter or greater or a beam of 50mm width minimum by using a strap or flexible metal band less than 30 mm wide A suitable strap or flexible metal band is not included with the base station Tied wrongly DECT R4 Page 154 IP Office 15 601047 EN S Issue 03c 20 April 2012 Non Provisioned Installation Ba
161. you are enabled as a member is set to night service mode In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if available e P Parked Call A P is shown after your extension name to indicate that you have a park call or calls e T Twinned A T is shown after your extension name on the phone s idle display if it is internally twinned with your deskphone Calls to you will alert on both phones and can be answered by you at either phone e R Resilience An R is shown after your extension name on the phone s idle display your phone is working in resilience mode This is used when there may have been a problem with the telephone system to which your phone was registered and another IP Office system is currently providing support for your phone In this mode some features may not be available and calls may be routed differently e S System Alarm If you are configured as a system administrator an S in the phone s display indicates a system alarm This is for information only you are not expected to fix the alarm just report it IP500 V2 only DECT R4 Page 74 IP Office 15 601047 EN S Issue 03c 20 April 2012 IP Office User Features Call Services 4 2 Call Services The following options can be accessed when the phone is idle or the current call is parked or held t 1 Press Menu Scroll the display to Calls and press Select 2 Scroll down to Call services and press Select 3 The l
162. ype Device type Module 0 Port 0 5 Select the IP DECT tab Note that the appearance of this tab varies depend on whether the IP DECT line has Enable Provisioning selected or not this example is for provisioning enabled Extn IP DECT DECT Line ID 241 192 168 42 224 v Message Waiting Lamp Indication Type None v C Reserve Avaya IP endpoint licence IPEI C Use Handset Configuration a Set the Message Waiting Lamp Indication Type to On For b Select the Reserved Avaya IP endpoint license option This option will be greyed out if there are insufficient licenses If this option is selected the phone will be licensed before any other Avaya IP endpoints for which this option has not be set c Set the IPEI to match that of the handset For new phones the IPEI is shown on the screen For other phones it can be displayed by selecting Menu Settings Device Info IPEI IPDI It is also shown on a label under the battery e For 3720 3725 3740 and 3749 phones the IPEI can be displayed by selecting Menu Settings Device Info IPEI IPDI It is also printed on a label under the phone s battery d If Use Handset Configuration is selected the handset user is able to set the phone language and date time format If not seelcted those settings will be driven by the system or user locale settings in the IP Office configuration 6 Click OK 7 IP Office Manager will prompt whether you want

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