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6. Perform the following steps to install the cover for the 5 slot carrier 1 Position the carrier cover over the modules so that the openings on the top of the carrier cover align correctly with the tabs at the top of the installed 5 slot carrier and modules 2 Rotate the carrier cover into position so that it aligns correctly with the thumb screw opening on the bottom of the carrier 3 Tighten the thumb screw To ensure proper alignment and safe operation tighten the thumb screw securely Installing Telephones After you have installed the control unit and have connected the line and extension cords you are ready to install the telephones Installing the telephones includes assembling connecting and testing the telephones As desired you also can connect an Intercom Autodialer to system telephones at operator extensions See the PARTNER Advanced Communications System Release 8 0 Installation Programming and Use guide and the documentation that comes with the telephone Installing the Cover 27 2 Installing Your System Quick Reference Guide Connecting Auxiliary Equipment You can connect many types of telecommunications devices to your system without expensive adapters or additional telephone lines for example answering machines credit card scanners and fax machines Many tip ring single line devices work with the system regardless of the manufacturer See the PARTNER Advanced Communications System Release 8 0 Installation
7. To restrict an extension from making calls on a specific line 1 Press Feature 0 O System Program System Program 3 0 2 at extension 10 or 11 2 Atthe Extension prompt enter the extension number to be programmed 3 At the Line prompt enter the line number to be restricted at this extension The current restriction appears 4 To change the line restriction for this extension press until the appropriate value appears 1 No Restriction calls permitted on that line this is the factory setting 2 Out Only can only make outside calls not receive them on that line 3 In Only can only receive calls not make them on that line 4 No Access cannot receive or make calls but can join calls receive transferred calls or pick up calls on hold on that line 5 Do one of the following To restrict another line at this extension press Next or Prev Item until the line number shows on the display Repeat Step 4 To restrict another extension press Next Procedure Prev Procedure and begin at Step 2 6 Select another procedure or exit programming mode Dialing Restrictions and Permissions 53 4 Programming System Features Quick Reference Guide Outgoing Call Restriction 401 Use this feature to specify the types of outgoing calls that can be made on all lines at an extension To identify the types of outgoing calls that can be made on
8. t Work for an explanation of these messages and suggested corrective actions and for the procedure for clearing the Backup Failure Alarm message To change the setting for Backup Programming Automatic 1 If you want to back up to a PC Card check that only one Backup Restore PC Card is in the processor module N Press Feature 0 0 System Program System Program A 1 2 3 at extension 10 or 11 To change the setting press Next Data or Prev Data until the setting you want appears or press to return the setting to the factory setting The possible settings are 1 Active Internal 2 Active PC Card 3 Not Active the factory setting v 4 Backup Alarm Cleared 4 Exit programming mode For information about using Option 4 Backup Alarm Cleared see Clearing a Backup Failure Alarm on page 90 Backup and Restore 65 6 Maintaining Your System Quick Reference Guide Backup Programming Manual 124 Use this feature to manually back up all the programming except the system date and time to either the internal memory of the processor module or a Backup Restore PC Card To begin a manual backup of system settings 1 If you want to back up to a PC Card verify that only one Backup Restore Card is in the processor module 2 Press Feature O O System Program System Program 4 2 A at extension 10 or 11 The current setting appears 3 To cha
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11. Limited Use Software License Agree ment card provided with your package For additional warranty information see the PARTNER Customer Support Document Trademarks PARTNER PARTNER Messaging PARTNER MAIL VS PARTNER MAIL MLS 34D MLS 18D MLS 12D MLS 12 MLS 6 MDC 9000 MDW 9000 MDW 9010 MDW 9030P and SYSTIMAX are regis tered trademarks of Avaya Inc in the U S and other countries Customer Support If you need assistance when programming or using your system contact your local Authorized Dealer or call Avaya Global Support Services at 1 800 628 2888 Consultation charges may apply Obtaining Products See Obtaining Products in the PARTNER Customer Support Document Avaya Web Page For information about Avaya products and services go to www avaya com For the latest product docu mentation for all Avaya products and related documentation for PARTNER ACS go to www avaya com support and click on Find Documentation and Technical Information by Product Name in the Resource Library section Heritage Statement Intellectual property related to this product including trademarks and registered to Lucent Technologies Inc has been transferred or licensed to Avaya Inc Any reference within the text to Lucent Technologies Inc or Lucent should be interpreted as reference to Avaya Inc The exception is cross references to books published prior to May 1 2001 which may retain their original Lucent titles Avaya Inc formed as a r
12. Note that extension 10 and extension 11 have system administration privileges Route each cord through the wire manager on the front of the module Connect the free end of each modular telephone cord to the modular wall jacks for system extensions 10 Gather the line and extension cords hanging below the wire managers of the first two modules and twist tie or wire wrap them Repeat for the remaining cords For the 5 slot carrier place each bundle of wires in the indentations cut out of the bottom edge of the carrier 24 Connecting Lines and Extensions Quick Reference Guide 2 Installing Your System Connecting the Loudspeaker Paging System Perform the steps in this section if you have a loudspeaker paging system Loudspeaker paging systems allow you to broadcast a message over a large area The PARTNER system supports all Avaya paging systems including the entire PagePac line The PARTNER system also supports most paging systems from other manufacturers when the paging systems are connected using a paging interface device NOTED If you connect a loudspeaker paging system from another manufacturer a paging interface may be required Follow these steps to connect a loudspeaker paging system to the PARTNER system 1 Insert the modular plug from the loudspeaker paging system into an available line jack on a PARTNER module A loudspeaker paging system can be connected to a line jack on the following PARTNER modules
13. PARTNER ACS 509 processor module e 308EC module 400E module 400EC module 200e module 206 module 206E module 206EC module 362EC module Connecting the Loudspeaker Paging System 25 2 Installing Your System Quick Reference Guide NOTED t is recommended that you connect the loudspeaker paging system to the highest numbered line jack in your PARTNER system to help prevent any future conflict with your line assignments When you connect a loudspeaker paging system to a line jack on the PARTNER system that line is unavailable For example suppose your system has four lines and you connect your loudspeaker paging system to line jack 4 The lines are connected to Line jack 1 Line jack 2 Line jack 3 and Line jack 5 When you administer the lines the PARTNER system will label these four lines as Line 1 Line 2 Line 3 and Line 5 Line 4 is unavailable If the loudspeaker paging system requires a dry contact relay you must connect the loudspeaker paging system to line jack 5 on the PARTNER ACS 509 processor module 2 Route the cord through the processor module s wire manager 3 Connect the other end of the cord to the paging system 26 Connecting the Loudspeaker Paging System Quick Reference Guide 2 Installing Your System Installing the Cover If you have a 5 slot carrier it is important to install the cover to keep the modules dust free and properly seated and the system working efficiently
14. single user You can assign user extensions to Hunt Groups 1 through 6 Use Hunt Group 7 for voice messaging extensions and Hunt Group 8 for fax calls This can be useful for customer service groups Group of extensions that can receive calls after hours When Night Service is on and a call comes in all extensions in the Night Service Group ring immediately regardless of normal Line Ringing settings Group of extensions that can be picked up by other users When a call rings at a Pickup Group extension any other user in the system can answer the call by dialing the Pickup Group code This can be useful when users need to answer calls on lines or pools not assigned to their telephones Group extensions that receive outside calls Outside calls ring directly into a Hunt Group instead of being answered and transferred to the receptionist Groups of Extensions 55 4 Programming System Features Quick Reference Guide Hk s O s 56 Groups of Extensions 5 Programming Telephone Features Overview As the System Administrator you should program telephones at individual extensions with certain features There are two types of telephone programming Centralized Telephone Programming programming individual telephones from extension 10 or 11 Extension Programming programming an individual system telephone from the extension to which it is connected Use Centralized Telephone Programming to program the Required Telephon
15. Answer or Direct Extension Dial on a system that doesn t support far end disconnect call your local telephone company and find out if they support it Hold Disconnect Time 203 setting may be too short Automatic System Answer Mode 121 may be set to Disconnect change it to Hold or Ring Hold Disconnect Time 203 may be too long try resetting it Local telephone company does not send a hold release signal you may need the help of our hotline You may have run the Restore Programming feature the system resets itself In the future warn users of restores Power may have been interrupted to the control unit check the power cord the on off switch and the green LEDs on the modules Power may have been interrupted to the control unit check the power cord the on off switch and the green LEDs on the modules Power outlet may be faulty test the outlet with an appliance like a lamp LED on one system module may be out try reseating the module in the control unit LEDs on several modules may be out try reseating the leftmost module of the ones with lights out 96 System Problems Quick Reference Guide 7 If Something Doesn t Work T1 Module Problems Refer to the PARTNER ACS R8 0 PC Administration online help T1 Module Problems 97 7 If Something Doesn t Work Quick Reference Guide 1600 DSL Module Problems 1600 DSL Module Problems Problem Check this The connection between T
16. Programming and Use guide for further details about connecting auxiliary equipment including voice messaging systems 28 Connecting Auxiliary Equipment 3 Setting Up Your System Overview This chapter explains the basics of programming and the programming of features involved in the setup of the system including the programming of a voice messaging system Refer to the PARTNER Advanced Communications System Release 8 0 Installation Programming and Use guide for more detailed programming information You can program a PARNTER system in either of the following ways from a system display phone at extension 10 or 11 from a PC that is running PARTNER ACS R8 0 PC Administration software and is connected to the PARTNER system With the PARTNER ACS R8 0 PC Administration software you can administer and maintain the PARTNER system from your PC NOTE If the PARTNER system has a T1 module you must use the PARTNER ACS R8 0 PC Administration software to configure the T1 module and its lines and use the All Lines Busy feature The remainder of this guide describes how to program the PARTNER system from a system display phone at extension 10 or 11 If you want to program the PARTNER system using the PARTNER ACS R8 0 PC Administration application see the PARTNER ACS R8 0 PC Administration Getting Started Guide to install and use the PARTNER ACS R8 0 PC Administration application Overview 29 3 Setting Up Your System Quick Reference
17. Ringing to Delayed Ring Auxiliary device Device may not recognize the system ringing pattern doesn t answer Change the extension s ring pattern by using Distinctive Ring 308 e Change the setting for Intercom Dial Tone 309 to Machine the system will generate an outside dial tone for the extension Trouble hearing the f you are using a speakerphone try using the handset person you called if you have touch tone dialing you may have a faulty telephone or cord If you have rotary dialing the Rotary Dialing Timeout 108 interval is too long reset it Automatically dialed Setting may not be inserting a long enough pause use calls beginning with Star Code Dial Delay 410 to increase setting star codes are misdialed Recall feature isn t Increase Recall Timer Duration 107 by 100 working milliseconds If using the feature disconnects the call decrease Recall Timer Duration by 100 milliseconds Calling Problems 95 7 If Something Doesn t Work Quick Reference Guide System Problems System Problems Problem Check this Call rings continuously but no one at other end Calls on hold are disconnected Calls on Automatic System Answer lines are disconnected Call on Hold hangs up but line doesn t disconnect All calls are disconnected All telephones dead no dial tone or lights Multiple telephones dead no dial tone or lights You may be using Automatic System
18. Service will be used at night make sure a Night Service Button 503 is assigned at extension 10 Assign appropriate Outgoing Call Restrictions 401 as well as Allowed Phone Numbers List 407 or Disallowed Phone Numbers Lists 404 to voice messaging extensions Additional Voice Messaging System Programming Following are additional features used to program the communication system for a voice messaging system See Chapter 9 Using Auxiliary Equipment in the PARTNER Advanced Communications System Release 8 0 Installation Programming and Use guide for the procedures to program these tasks Program Automatic VMS Cover 310 to automatically route an extension s unanswered calls to the voice messaging system s Call Answer Service after a specified number of rings so the caller can leave a message Program VMS Cover Rings 321 individually for subscriber extensions to determine how many times the extension should ring before the call is sent to the messaging system to be answered f Automated Attendant Service will be used set the VMS Hunt Delay 506 to meet your business s needs f Automated Attendant Service will be used set the VMS Hunt Schedule 507 to meet your business s needs 46 Voice Messaging Systems 4 Programming System Features Overview This chapter describes the programming of a few of the most commonly used system wide features System Speed Dial Dialing Restrictions and
19. are programming Line Assignment 301 pressing removes lines from an extension when you are programming Pool Extension Assignment 314 pressing removes pools from an extension ends an entry of variable length such as a telephone number in an Allowed Phone Number List starts the System Programming process starts the Centralized Telephone Programming process to customize individual telephones centrally from extension 10 or 11 Feature when followed by O 0 enters or exits programming mode enters a wildcard a character that matches any digit dialed in telephone numbers in Allowed Phone Number Lists 407 Disallowed Phone Number Lists 404 and the Forced Account Code List 409 32 System Programming Basics Quick Reference Guide 3 Setting Up Your System Button Locations When you program from a PARTNER telephone at extension 10 or 11 the button you press on the telephone at the programming extension may be in a different location on the telephone being programmed The following figure shows the relative location of buttons on each PARTNER telephone For example the button labeled E on the PARTNER 34D telephone in the figure is in the bottom row The equivalent button on the PARTNER 18D telephone is in the leftmost position of the second row from the bottom If your system has a mix of PARTNER and MLS telephones see Appendix D of the PARTNER Advanced Communications System Release 8 0 Installation Pro
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21. code for example System Date is 101 This method is best when you are using only a few procedures during a programming session and you know the codes Cycle Method Cycle through the procedures in numerical order Press Next Procedure and Prev Procedure to cycle forward and backward through the programming procedures This method is best when you are using multiple procedures during a programming session or if you do not know the codes 6 To exit programming mode you can press Feature O 0 Or you can lift the handset and then place it back in the cradle Changing Programming Type When you are in programming mode you can move between System Programming and Centralized Telephone Programming To change to Centralized Telephone Programming when you are in System Programming press Central Tel Program To move back to System Programming when you are in Centralized Telephone Programming press Central Tel Program then System Program System Programming Basics 35 3 Setting Up Your System Quick Reference Guide Using Centralized Telephone Programming Use Centralized Telephone Programming from extension 10 or 11 to program features or store telephone numbers for individual extensions All features that can be programmed at an extension can also be programmed by using Centralized Telephone Programming Most features also can be programmed on a system telephone at the user s extension except for the following
22. continue with Step 9 9 Make sure all modules are seated properly 10 Perform the following steps to replace the cover for the 5 slot carrier a Position the carrier cover over the modules so that the openings on the top of the carrier cover align correctly with the tabs at the top of the installed 5 slot carrier and modules b Rotate the carrier cover into position so that it aligns correctly with the thumb screw opening on the bottom of the carrier c Tighten the thumb screw To ensure proper alignment and safe operation tighten the thumb screw securely 72 Upgrade the System Software Using a PC Card Quick Reference Guide 6 Maintaining Your System Restore a PARTNER R6 0 7 0 Backup File to a PARTNER R8 0 System Use this procedure to restore a PARTNER R6 0 or R7 0 backup translation file to a PARTNER R8 0 system The PARTNER R8 0 system will automatically convert the R6 0 or R7 0 translation file to an R8 0 translation working copy enabling you to upgrade an existing PARTNER system more quickly and easily Considerations After the restore operation is complete the original R6 0 R7 0 backup file is still present on the processor module or PCMCIA card Since the PARTNER ACS 509 module has one more extension and two more lines than the PARTNER ACS 308 processor module the extension cords for each extension will need to be moved to the preceding extension jack at the system location For example if the PARTNER R6 0 system had e
23. entries to prevent calls to area code 201 but you want to allow calls to a specific number in that area code such as the number of a manager who is on call after hours put the number in the Emergency List Each telephone number can include up to 12 digits Enter the telephone number exactly as you would dial it including any toll prefixes To create an Emergency Phone Number List 1 Press Feature 0 0 System Program System Program A 4 0 6 at extension 10 or 11 2 Select a list entry 01 10 Emergency Phone Number List 406 43 3 Setting Up Your System Quick Reference Guide 3 Enter the telephone number 4 To save the telephone number in memory you must press Enter 5 Do one of the following To enter other telephone numbers press to select a different list entry and repeat Steps 3 and 4 To change the telephone number you just entered press and repeat Steps 3 and 4 To delete the telephone number you just entered press Remove 6 Select another procedure or exit programming mode Voice Messaging Systems Four voice messaging systems are compatible with your system PARTNER Messaging is a module that sits in the PARTNER two slot or five slot carrier and can have a 2 4 or 6 port configuration The PARTNER MAIL VS Voice Messaging System PMVS is a module that sits in the PARTNER two slot or five slot carrier and can have a 2 or 4 port configuration PARTNER Voice
24. extension 10 1 If you have a 5 slot carrier move the carriers On Off switch to the Off position O 2 For all types of installations disconnect the power cord from the wall outlet 3 If you do not have a 5 slot carrier go to Step 4 If you have a 5 slot carrier a Loosen the thumb screw at the bottom of the carrier cover b Rotate the carrier cover to disengage the tabs at the top of the modules from the openings on the top of the carrier cover A CAUTION Remove all other PC Cards from the processor before initiating an upgrade 4 To insert the PC Card hold it with the label facing to the right and slide it gently into either PC Card slot on the processor module When inserted properly the PC Card projects about 1 5 8 inch 4 cm from the module 70 Upgrade the System Software Using a PC Card Quick Reference Guide 6 Maintaining Your System 5 Power up the system a Reconnect the power cord A CAUTION The power cord should hang straight down from the connector flush against the plastic case Do not install the power cord at an angle to the case or with a loop in it b If you have a 5 slot carrier move the carrier s On Off switch to the On position The LEDs on the processor module center slot will alternate red green while the upgrade is being performed When the upgrade is finished the LED will appear steady green 6 Make sure each module has a green LED in the same horizontal
25. firmware upgrade are the same as those to upgrade the system software See Upgrade the System Software Using a PC Card on page 70 Check the LEDs While a 1600 DSL or 012E module is undergoing a firmware upgrade the power LEDs appear as follows The power LED on the 1600 DSL and or the 012E module is initially steady green for 10 to 20 seconds then flashes for another 5 to 10 seconds The LED on the processor module flashes green while the firmware upgrade is in progress The LEDs on other modules residing in the carrier that are not being upgraded are off NOTE Some modules do not display the LED off during a firmware upgrade of other modules The power LED on the 1600 DSL module is steady green and the power LED on the PARTNER Messaging module is steady amber while firmware is upgraded on other modules The firmware upgrade process occurs for one module at a time After successful completion of the upgrade for one module the system resets and begins the firmware upgrade of the next module if required The firmware upgrades begin with modules in the left most slot to the right most slot of the carrier Once a Upgrading 1600 DSL and 012E Module Firmware 75 6 Maintaining Your System Quick Reference Guide successful firmware upgrade as been completed for all modules all power LEDs are steady green Upgrading T1 Module Firmware PARTNER ACS Release 8 0 provides a firmware upgrade capability for the T1 module w
26. include 0 9 2 2 and the wildcard character displayed as NsEcuniry ALERT If you are restricting an extension from placing long distance calls do not place numbers beginning with a 0 on an Allowed Phone Number List for the extension Once a user is active on an operator assisted call the user can avoid dialing restrictions by asking the operator to dial restricted numbers To create a list of Allowed Phone Numbers 1 Press Feature O System Program System Program 4 0 7 at extension 10 or 11 2 At the List Number prompt enter a list number 1 8 3 Atthe Entry prompt select a list entry 01 10 4 Atthe Data prompt enter the first telephone number 5 To save the telephone number in memory press Enter Dialing Restrictions and Permissions 49 4 Programming System Features Quick Reference Guide 6 Do one of the following To change the telephone number you just entered press and repeat Steps 4 and 5 To delete the telephone number you just entered press Remove To add other telephone numbers to this list press and repeat Steps 4 and 5 To create another list press Next Procedure Prev Procedure and go to Step 2 7 Select another procedure by using Next Procedure Prev Procedure or exit programming mode Allowed List Assignments 408 Use this feature to assign up to eight Allowed Ph
27. module and ending with the rightmost module NOTE Although a T1 module has only one line jack it supports up to 16 lines Therefore the line jacks on the module to the right of a T1 module in a 5 slot carrier are numbered starting with 22 Although a 1600 DSL module has only one line jack it supports up to 16 lines Therefore the line jacks on the module to the right of a 1600 DSL module in a 5 slot carrier are numbered starting with 22 3 Label the extension jacks on the processor module beginning with 10 at the topmost extension jack 4 Do one of the following For a 2 slot carrier label the extension jacks on the other module For a 5 slot carrier label the extension jacks on the other modules starting with the leftmost module and ending with the rightmost module 18 Installing the Control Unit Quick Reference Guide 2 Installing Your System Grounding the System You ground the system by running a solid copper wire from the processor module to an appropriate earth ground Follow these steps to ground the system 1 Attach one end of a 12 AWG or 14 AWG solid copper wire to the grounding screw on the processor module The length of the wire must not exceed 35 feet 7 6 meters 2 Route the wire through the wire manager on the front of the module 3 Attach the other end of the wire to the approved earth ground such as building steel or a cold water pipe Inserting Batteries in the Pr
28. n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le Industrie Canada Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services The final responsibility for securing both this system and its networked equipment rests with you an Avaya Inc system administrator your telecommunications peers and your managers Avaya Inc does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions Avaya Inc will not be responsible for any charges losses or dam ages that result from such intrusions For important information regarding your system and toll fraud see the PARTNER Customer Support Document Avaya Fraud Intervention If you suspect you are being victimized by toll fraud and you need technical support assistance call Avaya Global Support Services at 1 800 628 2888 Warranty Avaya Inc provides a limited warranty on this product Refer to the
29. prefers her individual line line 15 to be selected when she lifts the handset then she wants auxiliary pool 881 to be selected which is used for making international calls To do this set Automatic Line Selection to 15 881 Intercom If a single line telephone user intends to place intercom calls and access system features Automatic Line Selection for his or her extension should be set to intercom first for proper operation To program Automatic Line Selection for an extension 1 Press Feature 0 0 System Program System Program Central Tel Program at extension 10 or 11 2 Enter the number of the extension to be programmed for Automatic Line Selection 3 Press gt 4 Press the line pool or buttons in the desired order The valid entries for Automatic Line Selection depend upon the type of extension Key Extension Outside system lines Left Intercom the factory setting v Pooled Extension Pool 880 button 1 button 2 Left Intercom Right Intercom the factory setting Pools 881 883 individual lines 5 To exit Automatic Line Selection press 269 6 Press and enter a new extension number or exit programming mode 58 Automatic Line Selection Quick Reference Guide 5 Programming Telephone Features Extension Name Display You can assign a name to an extension up to 20 characters long on PARTNER telephones or up to 12 characters long on MLS telephones When the extension is idle the name a
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31. set to Active and SMDR Output Format 610 is set to 24 digits the length of the fields is greater than the 80 characters supported by the printer Reduce the font size or increase the characters per inch setting for the printer Tip Ring Device Problems 99 7 If Something Doesn t Work Quick Reference Guide Ha a s 100 Tip Ring Device Problems LOL sjood 40 eje sexoq eJenbs u moys Ed pue Ji eft 226 8 TITTS Li L Hu m BRP m s en an mm P e I L BuljoAo ueuM peddiys 9Je sexog peusep u UMOYS Z pue 609 6662 s inp oo1q 1 SS9Jg Sum s Aio15ed 0 uinjeg OL e pg 10 e1eq 1xeN SSe1d sbumes ajoAD OL 8npe2044 10 1xeN SS94d s inp 5oid Buiuuuie1Boid wa shs 9 2 29 OL ejeg was s 10 2 2 ldu ex3 epoo eunpeooud 1IBIp 1ul e pue jelq sys uum uopng Wm siu ulu uonng aunped0dg 2111090 e sn ol bum s Aiojoej A 0 0 mes sse1ia Buruiueab04q uejs S puq ol weiBo1g uue s S 1 uuels s SS 1d C sseia Burwiwes6o1g uu91s S HE S OL LL 40 OL uolsu 1x je euoud ejdsip uejs s ay jo ped jep ay uo AEH AQ Buluutuue1Boid 24 e2eld uondu s q uoo S41 suon
32. single line rotary or touch tone telephones with the system PARTNER Endeavor telephones are supported when an Endeavor 362EC module is installed in the carrier System Components 11 1 Getting Acquainted Quick Reference Guide Auxiliary Equipment The following table provides a list of other equipment that is available for use with the system See the PARTNER Advanced Communications System Release 8 0 Installation Programming and Use guide for more details Voice Messaging Systems Fax Machines Answering Machine Credit Card Scanners Modems Contact Closure Adjunct Doorphones Loudspeaker Paging System Music On Hold Systems Extra Alerts e Speakerphones Headsets Specialty Handsets PCMCIA Cards Off Premises Range Extender In Range Out of Building OPRE IROB Protectors Electromagnetic Interference EMI Filters 12 System Components 2 Installing Your System Overview This chapter explains how to install the PARTNER Advanced Communications System ACS Release 8 0 The installation of the PARTNER ACS involves the following Evaluating the environmental requirements Installing the control unit Connecting lines and extensions Connecting the loudspeaker paging system if used Installing telephones Connecting auxiliary equipment Installing the cover If your company already has modular jacks for all outside lines and extensions you may be able to use the existing wirin
33. slots on the processor module When inserted properly the PC Card projects about 1 5 8 4 cm from the module 2 f you have a 5 slot carrier make sure the carrier s On Off switch is at the Off O position 3 Press the power cord firmly into the power jack on the carrier or the stand alone processor module until the cord locks into place 4 Plug the other end of the power cord into a properly grounded three prong wall outlet that is not controlled by a switch 5 If you have a 5 slot carrier move the On Off switch to the On position A CAUTION The power cord should hang straight down from the connector for the entire length of the module or carrier Do not install the power cord at an angle to the case or with a loop in it Installing the Control Unit 21 2 Installing Your System Quick Reference Guide NOTED f your system has a 1600 DSL module initialization of the line and extension ports may take up to 40 seconds The initialization of the 1600 DSL module itself may take from 2 to 7 minutes f your system has a T1 module initialization may take up to one minute Checking the LEDs After you power up your system check the green lights on the fronts of the modules f a single light is out power down the control unit reseat the module and then power up the carrier f multiple lights are out power down the carrier reseat either both modules 2 slot carrier or the leftmost module that h
34. surface The control unit must be wall mounted a A SAVE THESE INSTRUCTIONS Contents E 7 fl 1 Getting Acquainted uno rr LTITETTTMTTE 7 System OVEIVIBW same cR EROR Oe a we ad e RA Ca 7 System Capacity TET ELIT T TT Cree T 27 co 10 System COMPONE couasocdabriesRedARPeussbecuAsg iles X Ri 10 2 Installing Your System OvervieW 2 TT 207 Ud apud d ded p RA 13 Evaluating the Environment i ee daw wed Rm n 14 installing the Control Unit u u a ace eee Ne aga 14 Connecting Lines and Extensions 23 Connecting the Loudspeaker Paging System 25 Installing the Cover TT 20 ere cee rere 27 installing Telephones Babak daq oya RRR aren CR 27 Connecting Auxiliary Equlpment 28 3 Setting Up Your System DWB BMC peus qued ee he RRR AUR E ea ERR A eq dd a e A E 29 System Programming Basics s ee r rasah 30 Setting the Date and Tim iuis ek RI ORE DE RR RR anai 37 Administering the Loudspeaker Paging System 38 Assigning Lines 22000 20 Sai ein ar 220 00 Customizing Extenel ns lx doya REPRE X4 RES 40 Changing Settings to Support PBX or Centrex Services 42 Emergency Phone Number List 406 43 Voice Messaging Systems 44 4 Programmin
35. top of the carrier cover Before installing a module remove the clear plastic protector from the connector area on the rear of the module by grasping the tabs on the ends of the protector and lifting Check the slack in the wires If there is not enough slack to remove the module without pulling the line and extension cords free label and disconnect the wires Place one hand on top of the module With the other hand grip the plastic bracket on the bottom front of the module and pull out the old module Replacing Modules 81 6 Maintaining Your System Quick Reference Guide 7 If you are replacing a module with one of a different type make sure that the T1 module if used or the 1600 DSL module if used is in the leftmost slot that all 400 or 200 modules are installed to the right of all 012E 308EC or 206 modules and that the processor module remains in the center slot NOTES gt The T1 module is assigned 16 lines even though it has only one line jack If you have a T1 module in a 5 slot carrier label the line jacks on the module after the T1 module to begin with 22 The 1600 DSL module is assigned 16 lines even though it has only one line jack If you have a 1600 DSL module in a 5 slot carrier label the line jacks on the module after the 1600 DSL module to begin with 22 e PARTNER ACS Release 8 0 supports Endeavor telephones when an Endeavor 362EC module is installed in the carrier Install the Endeavo
36. AVAYA PARTNER Advanced Communications System Quick Reference Guide 518 456 804 Issue 7 April 2009 Copyright 2009 Document 518 456 804 Avaya Inc Issue 7 All Rights Reserved April 2009 Printed in USA Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This system is Class B compliant in some configurations For addi tional FCC information see the PARTNER Customer Support Document Canadian Department of Communication DOC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada Le Pr sent Appareil Nom rique
37. Adding Lines Pools and Extensions 85 6 Maintaining Your System Quick Reference Guide The system automatically assigns the new line as the last line in the Automatic Line Selection sequence If you want to change the order use Automatic Line Selection NOTED Do not use Number of Lines 104 if you add lines to the system after initial setup because it changes Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing for existing lines back to factory settings To add a new line without affecting other settings use Line Assignment 301 Pooled Extensions You can add new lines to existing pools if your system is configured for Hybrid mode To assign a new line to a pooled extension as an individual line use the features in Key Extensions above If you add a line to your system for use in an existing pool use Dial Mode 201 if the new line is a rotary line and Pool Line Assignment 207 to add the line to an existing pool NOTE Do not use Number of Lines 104 if you add lines to the system after initial setup because it changes Pool Line Assignment 207 Pool Extension Assignment 314 Pool Access Restriction 315 Automatic Line Selection and Line Ringing for existing pools back to factory settings Additionally it changes Line Assignment 301 Line Access Restriction 302 Automatic Line Selection and Line Ringing for individual lines back to factory settings To c
38. Guide System Programming Basics After the control unit is installed you set up the system by using a combination of the following two types of programming Use the System Planning Guide when programming System Programming allows you to customize the system to meet the needs of your business When the system is first installed it uses factory settings that reflect the most commonly used options You can change system settings as needed You can perform System Programming from extension 10 or extension 11 Because an extension cannot be in programming mode and handle calls at the same time you should use extension 11 for programming By doing so you can program without disrupting call handling at extension 10 Telephone Programming allows telephones to be customized to meet individual users needs There are two types of Telephone Programming depending from where you program Centralized Telephone Programming programming individual telephones from extension 10 or 11 Extension Programming programming an individual system telephone from the extension to which it is connected NOTES With the PARTNER ACS R8 0 PC Administration software you can perform system programming and telephone programming enabling you to administer and maintain the PARTNER system from your PC Ifthe PARTNER system has a T1 module you must use the PARTNER ACS R8 0 PC Administration software to configure the T1 module You need a sy
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40. Messaging PVM PC Card 2 port configuration only The PARTNER MAIL System 2 4 or 6 port configuration is an auxiliary device that connects to the system through extension jacks NOTES The system extension maximum is 48 However in some configurations the 012E module and or the PARTNER Messaging module will physically permit more than 48 stations to be installed in the 5 slot carrier In these configurations only station ports and voice messaging ports up to 48 will function Station ports and voice messaging ports above 48 will not function with ETR or T R telephones because they are outside the PARTNER ACS dial plan Some older messaging systems may not recognize the full dial plan available in Release 8 0 44 Voice Messaging Systems Quick Reference Guide 3 Setting Up Your System Programming for Voice Messaging Systems PARTNER Messaging requires programming for both the communications system and PARTNER Messaging Some features must first be programmed on the communications system Then PARTNER Messaging programming is performed followed by additional communications system programming See the PARTNER Messaging Installation Programming and Troubleshooting Online Guide or the PARTNER Messaging System Manager s Quick Reference for the programming required to use PARTNER Messaging with your PARTNER ACS To program any of the other three voice messaging systems perform the following tasks See the PARTNER Advanced Comm
41. Permissions Groups of Extensions A table listing all the system wide features designated by a code appears later in this chapter System Speed Dial Program a list of up to 100 frequently dialed numbers for the system by using System Speed Dial After you have programmed the numbers anyone on the system can dial a System Speed Dial number by pressing or at intercom dial tone on a single line telephone and the three digit code from 600 through 699 for that number You can mark System Speed Dial numbers to override dialing restrictions A System Speed Dial number can be up to 28 characters in length and can consist of the digits 0 9 x and the special dialing characters You assign the number to one of the codes 600 through 699 Overview 47 4 Programming System Features Quick Reference Guide To program System Speed Dial numbers 1 Press Feature C C at extension 10 or 11 2 Select a three digit code by pressing and dialing three digits between 600 and 699 3 Enter the number For example to program 555 4757 press 5 5 5 4 7 5 7 NOTE To mark the System Speed Dial number to override dialing restrictions precede the number by a x For example to mark the number 555 1001 press KX 5 5 5 2 0 0 02 4 Continue programming System Speed Dial numbers To program another System Speed Dial number start from Step 2 To program over an existing number enter the new number af
42. RTNER system to Release 8 0 3 Restore the PARTNER R6 07 R7 0 back up from the PC Card to the PARTNER R8 0 system See Restore Programming 125 on page 67 4 Back up the PARTNER ACS system See Backup Programming Manual 124 on page 66 At this point you should modify the system programming if necessary NOTES If the PARTNER R6 0 system uses Simultaneous Paging or Loudspeaker Paging you must manually move the loudspeaker paging cord to an available line jack and then manually program that line as the Loudspeaker Paging Line 617 Ifthe PARTNER R6 0 system has automatic backup enabled the R8 0 system keeps automatic backup enabled to the PC Card destination Therefore you must physically move the backup card from the R6 0 system to the R8 0 system processor so that the automatic backups continue to function 74 Restore a PARTNER R6 0 7 0 Backup File to a PARTNER R8 0 System Quick Reference Guide 6 Maintaining Your System Upgrading 1600 DSL and 012E Module Firmware PARTNER ACS Release 8 0 provides a firmware upgrade capability for the 1600 DSL module which is equipped with programmable flash memory The firmware to upgrade this module resides on a Backup Restore PC Card PARTNER ACS Release 8 0 provides a firmware upgrade capability for the 012E module which is equipped with programmable flash memory The firmware to upgrade this module resides on a Backup Restore PC Card The steps to perform a
43. System Program System Program 1 2 3 2 Press 4 to choose Option 4 Backup Alarm Cleared 3 Exit programming mode NOTES You cannot use Next Data or Prev Data in this procedure to choose Option 4 Using Option 4 to clear a Backup Failure Alarm does not change the setting for Backup Programming Automatic 4123 It remains either Active or Not Active 90 Clearing a Backup Failure Alarm Quick Reference Guide 7 If Something Doesn t Work 012E Module Power Management The power supply used in the 012E module is adequate to power the 12 ETR ports under normal conditions However if too many large PARTNER telephones such as the PARTNER 34D are off hook with speakerphone volume set to high levels the power supply could be overloaded Power management of the 012E module eliminates the power supply overload When a power threshold is exceeded all telephones connected to the 012E module will appear as follows LED display dims to a minimal level e Speakerphone volume is decreased To clear this condition place one of the telephones connected to the 012E module on hook The LED display and speakerphone volume on all telephones return to normal If this power management event occurs frequently you should consider moving some telephones to available ports on other modules 012E Module Power Management 91 7 If Something Doesn t Work Quick Reference Guide Telephone Problems Telephone Prob
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45. all lines at an extension 1 Press Feature 0 0 System Program System Program 4 0 1 at extension 10 or 11 2 At the Extension prompt enter the number of the extension to be programmed 3 To change the type of call restriction press until the appropriate value appears 1 No Restriction can make toll local and intercom calls this is the factory setting v 2 Inside intercom Only 3 Local intercom and local Only 4 To program another extension press Next item or Prev Item until the extension number shows on the display Repeat Step 3 5 Select another procedure or exit programming mode 54 Dialing Restrictions and Permissions Quick Reference Guide 4 Programming System Features Groups of Extensions Placing extensions into groups allows users to help each other in answering calls You can set up the groups shown in the following table Groups of Extensions Group Description Calling Group 2502 Hunt Group 505 Night Service Group 504 Pickup Group 501 Group Call Distribution 206 Group of extensions that can be called at the same time Any user in the system can ring or page the entire Calling Group the first extension to pick up the call is connected to the caller This can be a useful feature for sales pools Group of extensions among which calls are automatically distributed A Hunt Group lets you off load calls from a
46. area and that they all appear steady green This indicates that each module is powered up NOTES PARTNER ACS Release 8 0 provides a firmware upgrade capability for the 1600 DSL module If you are performing a firmware upgrade of this module see Upgrading 1600 DSL and 012E Module Firmware on page 75 for a description of how the LEDs appear during the upgrade PARTNER ACS Release 8 0 provides a firmware upgrade capability for the 012E module If you are performing a firmware upgrade of this module see Upgrading 1600 DSL and 012E Module Firmware on page 75 for a description of how the LEDs appear during the upgrade f a single light is out power down the control unit reseat the module and power up the control unit f multiple lights are out power down the control unit reseat the leftmost module that has a light out and power up the control unit f the lights are still out call for support as instructed on the inside front cover of this guide Upgrade the System Software Using a PC Card 71 6 Maintaining Your System Quick Reference Guide 7 Do not remove the PC card The card automatically converts to a backup restore and remote access card If you removed other PC cards PVM or ASA DXD for example power down the system and reinstall the PC cards after the upgrade is complete 8 If you have a 2 slot carrier or a stand alone configuration you are finished with this procedure If you have a 5 slot carrier
47. as a light out 5 slot carrier and then power up the carrier If the lights are still out see the Customer Support Document on the accompanying compact disc for information about whom you should contact 22 Installing the Control Unit Quick Reference Guide 2 Installing Your System Connecting Lines and Extensions NOTES If extensions are not wired to any modular jacks call a qualified service technician Residential Class B PARTNER ACS users must connect a Wurth Elektronik s part number 74271142 or equivalent to each extension jack on the PACS processor module If the PARTNER system has a T1 module you must perform the following steps before connecting the lines and extensions 1 Install the PARTNER ACS R8 0 PC Administration application on your PC 2 Connect to the PARTNER system via PARTNER ACS R8 0 PC Administration and back up and retrieve the translations from the PARTNER system to the PC 3 Program the PARTNER system for example assign lines pools configure the T1 settings and program extensions via PARTNER ACS R8 0 PC Administration 4 Restore the new translations you created to the PARTNER system via PARTNER ACS R8 0 PC Administration See the PARTNER ACS R8 0 PC Administration Getting Started Guide to install and start the PARTNER ACS R8 0 PC Administration application See Initial Configuration in the PARTNER ACS R8 0 PC Administration online help for more information on setting up the T1 mod
48. assignment accordingly after you use the Number of Lines feature A CAUTION Do not use Number of Lines 104 after initial setup Refer to the PARTNER Advanced Communications System Installation Programming and Use guide for more detail Assigning Lines 39 3 Setting Up Your System Quick Reference Guide Customizing Extensions Use the following features to customize an extension Coverage features Line Coverage Extension 208 to identify an extension as the owner of a specific outside line A user at the extension can activate Call Coverage or VMS Cover for the specified line Call Coverage Rings 320 to specify the number of times a call should ring at the owner s extension before it is sent to the covering extension or VMS Cover Rings 321 to specify the number of times a call should ring at the owner s extension before it is sent to the owner s voice mailbox Caller ID Call Log Line Association 318 to select the lines to associate with extensions for logging unanswered calls Users can view the Caller ID information for unanswered calls on the telephone s display panel and autodial the numbers of the unanswered calls Caller ID Log Answered Calls 317 to program extensions to log all answered Caller ID calls so calls can be viewed in the Caller ID Log Caller ID Log All Calls 319 to program one extension to log all answered Caller ID calls and all unanswered Caller ID calls received a
49. ber of the extension to be programmed 3 Enter the list number 1 8 4 To assign or unassign the list press until the appropriate value appears 1 Assigned to extension 2 Not Assigned to extension the factory setting 5 Do one of the following To assign or unassign another list for this extension press or until the list number appears on the display Then repeat Step 4 To program another extension press Next Procedure Prev Procedure and begin at Step 2 6 Select another procedure or exit programming mode Line Access Restriction 302 Use this feature to restrict an extension from receiving and or making outside calls on a specific line For example you may want a secretary to answer calls on a manager s line but not to make any outgoing calls on the line in this case you can assign the manager s line to the secretary s extension and restrict it to In Only Line Access Restriction is useful for phones in non secure areas such as reception areas and patient rooms You can use Line Access Restriction to restrict an extension from accessing the Loudspeaker Paging Line 52 Dialing Restrictions and Permissions Quick Reference Guide 4 Programming System Features This procedure is the most extreme way to restrict dialing For example an extension with a line set to In Only or No Access cannot select the line to dial out even for numbers on the Emergency Phone Number List 406
50. come 7 1 Getting Acquainted Quick Reference Guide 5 slot carrier 509 processor module and up to four line and extension modules NOTE You also can have a PARTNER Messaging or PARTNER MAIL VS module for voice messaging in the 2 slot or 5 slot carriers This takes the place of a line and extension module Using these lines and extensions you can add various devices and telephones to configure your system to meet your business needs see the figure System Configurations that follows For detailed information about PARTNER ACS hardware see the PARTNER Advanced Communications System Installation Programming and Use guide 8 System Overview Quick Reference Guide 1 Getting Acquainted CONTROL UNIT PARTNER ACS Processor Module Grounding Screw F Contact Closure Jack PC Card Slots 2 Power LED F SMDR Jak F Outside Line Jacks 5 MUSIC ON HOLD Jack gt for RCA phono plug Extension Jacks 9 Battery Compartment with optional PARTNER CA48 Intercom Autodialer Avaya 3920 Wireless Phone Avaya 3910 Wireless Phone Phone 2 Mp tJ J PARTNER 6D 7 Phone Optional Carriers 5 Slot Carrier 2 Slot Carrier K 400 Module 1600DSL Module Optional Devices for the control unit P PARTNER Messaging l or PARTNER MAIL VS R5 Voic
51. d List Assignments 405 to assign one or more Disallowed Phone Number Lists to the extension Disallowed Phone Number Lists 404 to create the lists of outside numbers that extensions cannot dial Allowed List Assignments 408 to assign one or more Allowed Phone Number Lists to the extension Allowed Phone Number Lists 407 to create the lists of outside numbers that otherwise restricted extensions can dial Pickup Group Extensions 501 Calling Group Extensions 502 Night Service Group Extensions 504 and Hunt Group Extensions 505 to place the extension in any of these groups Fax Machine Extensions 601 Doorphone Extension 604 and 605 Doorphone Alert Extensions 606 AA Extensions 607 External Hotline 311 or Hotline 603 to identify the extension as one of these equipment types Personalized Station Ringing 323 to assign a personalized ring pattern choice of eight for an extension Once a personalized ring pattern is assigned to the extension all incoming intercom calls to that extension ring with the assigned station ringing pattern Override Line Ringing 324 to override the Unique Line Ringing 209 settings for the extension and set all incoming calls to that extension to ring with the assigned Personalized Station Ringing 323 pattern Customizing Extensions 41 3 Setting Up Your System Quick Reference Guide Copy Settings 399 Set up your system by prog
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53. e Install the Endeavor 362EC module s to the right of the T1 module or 1600 DSL module if one is installed and to the left of all 400 and 200 modules n Release 7 0 and later the system extension maximum is 48 However in some configurations the 012E module and or the PARTNER Messaging module will physically permit more than 48 stations to be installed in the 5 slot carrier In these configurations only station ports and voice messaging ports up to 48 will function Station ports and voice messaging ports above 48 will not function with ETR or T R telephones because they are outside the PARTNER ACS dial plan Z caution Do not force the module Use the carrier shelf as a reference and do not tilt slant or rotate the module If the module does not insert easily remove it clear any obstruction and reinsert it Installing the Control Unit 17 2 Installing Your System Quick Reference Guide Labeling Jacks After you have mounted the control unit on the wall you must label the line and extension jacks The line jacks are on the top of the modules and the extension jacks on the bottom Follow these steps to label the line and extension jacks 1 Label the line jacks on the processor module beginning with 1 at the top line jack 2 Do one of the following For a 2 slot carrier label the line jacks on the other module For a 5 slot carrier label the line jacks on the other modules by starting with the leftmost
54. e Programming features presented in this chapter The required features include Automatic Line Selection Extension Name Display Line Ringing Automatic Line Selection This feature determines the line or pool a user is connected to after lifting the handset or turning on the speaker to make a call The system looks for lines or pools in the order specified by Automatic Line Selection and selects the first available line or pool At key extensions with Automatic Line Selection at its factory setting the system first searches to find an idle outside line in numerical order starting with the lowest line number If all outside lines are busy the system searches for an idle Overview 57 5 Programming Telephone Features Quick Reference Guide intercom line This order can be changed however to accommodate your business needs For example a telemarketing firm with a WATS line line 5 to reduce telephone expenses would set Automatic Line Selection for all telemarketers extensions to 05 01 02 03 04 Intercom This way the WATS line is selected first At pooled extensions with Automatic Line Selection at its factory setting the system first searches to find an available line in the main pool pool 880 button 1 then button 2 If all outside lines in the pool are busy the system selects an idle intercom line However you can change the order to accommodate a different automatic line selection For example your boss
55. e or after a system reset Use System Date 101 and System Time 103 to set the current date day and time 84 Changing System Settings Quick Reference Guide 6 Maintaining Your System Adding Lines Pools and Extensions As your business grows or changes so do your needs for your PARTNER ACS As you upgrade to newer releases you must program for new features As you expand you can add lines pools and extensions to your system NOTED If you replace a module with a different type be sure you check the telephone and line connections and verify system and telephone programming In many cases you may need to rearrange the connections and or change telephone or system programming Adding New Lines How you add new lines to the system depends upon the type of extension you are adding them to Key Extensions You can add individual lines to pooled extensions or add new lines to key extensions all extensions in Key mode in Hybrid mode extension 10 and any extensions set to Key by using Line Access Mode 301 are key extensions If you add a line to your system you may need to adjust some line settings Dial Mode 201 if the new line is a rotary line Line Assignment 301 to assign the line to specific extensions Line Ringing Centralized Telephone Programming to specify when the line starts ringing at each extension that has the line Line Access Restriction 302 to limit an extension s access to the line
56. e Automatic Line Selection Line Ringing and Call Screening F25 always must be programmed by using Centralized Telephone Programming f an extension has a single line telephone you must program all features for the extension by using Centralized Telephone Programming f an extension has a non display system telephone you must use Centralized Telephone Programming to program Extension Name Display for the extension To program a telephone from extension 10 or 11 follow these steps 1 Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11 2 Press Feature O O 3 Press System Program 4 Press again 5 Press Central Tel Program 6 Dial the extension number of the telephone to be programmed The green lights next to buttons on which lines or pools are assigned show the current Line Ringing settings The remaining buttons can be programmed with telephone numbers extension numbers or system features 7 Program the features that must use Centralized Telephone Programming 8 To change the settings for another extension press then dial the new extension number 9 To exit programming mode you can press Feature O O or lift the handset and place it back in the cradle 36 System Programming Basics Quick Reference Guide 3 Setting Up Your System Setting the Date and Time After supplying power to the control unit use the following procedures to set the sys
57. e Messaging System e VA LL Paging System Serial Printer EE i Call Accounting Terminal Basic or Plus Contact Closure Adjunct Magic on Hold deck PC Cards Backup Restore ASA DXD Software upgrade Remote Access PARTNER Voice Messaging R3 Optional Devices for extension jacks Standard Phone Fax Machine Answering Machine Modem Doorphone System Configurations System Overview 9 1 Getting Acquainted Quick Reference Guide System Capacity The PARTNER ACS release you have the carrier you use and the combination of modules installed determine the number of available lines and extensions PARTNER ACS Release 8 0 allows up to 31 lines and up to 48 extensions However these maximums cannot be achieved simultaneously NOTED If you want to install a PARTNER Messaging or PARTNER MAIL VS module keep in mind that the module uses one of the slots in the carrier which reduces the system line and extension capacity System Components The system components include the processor module the optional line and extension modules and the telephones See the PARTNER Advanced Communications System Release 8 0 Installation Programming and Use guide for more details 10 System Capacity Quick Reference Guide 1 Getting Acquainted System Co
58. e of the two modules properly engaging the connectors on the modules to the carrier Fasten the carrier to the modules by using the two 4 screws included with the carrier Insert the 4 1 2 inch 8 screw into the bottom of the modules Tighten it until the mounting tracks of the PARTNER ACS processor module are flush against the wall Do not overtighten or the module will warp Then go to the next procedure Labeling Jacks on page 18 Installing the Control Unit 15 2 Installing Your System Quick Reference Guide Wall Mounting a 5 Slot Carrier and Modules Install the 5 slot carrier within 5 feet 1 5 meters of a properly grounded wall outlet not controlled by a switch and the network interface jacks When you mount the carrier on the wall leave at least 1 foot 0 3 meter of clearance at the top and sides and 2 feet 0 6 meter at the front and bottom to ensure proper ventilation NOTED The location of each module within the carrier is important place the modules as instructed in the following procedure Follow these steps to wall mount the 5 slot carrier and modules 1 Using the enclosed template mark the screw locations on the wall If you are mounting the carrier on plywood start four 12 screws supplied with the carrier leaving the screw heads extending approximately 1 4 inch 0 64 cm from the wall If you are mounting on drywall use wall anchors which must be purchased separately 2 Before installing any module
59. elephone Features Quick Reference Guide w Twsr srh 62 Line Ringing 6 Maintaining Your System Overview Once you have set up your system you will need to maintain it For example changes in your business may require additional lines or extensions And to prepare for emergencies such as power failures you will want to back up all your customized feature settings so you can restore the system quickly Overview 63 6 Maintaining Your System Quick Reference Guide Backup and Restore You should back up the system programming periodically especially if you are changing the processor module or upgrading the system or before and after any major programming changes You can back up the programming to either the internal memory of the PARTNER ACS 509 processor module or a Backup Restore PC Card You can back up the programming automatically or manually Occasionally you may have to restore programming from the backed up file The PARTNER system will automatically restore the most current backup file if it detects that the battery backup translation has been corrupted NOTES f you make any changes to the system programming PARTNER ACS R8 0 will automatically back up the system programming to the internal memory of the processor at 3 A M the next morning If you have a PARTNER Remote Access PC Card which allows you to program the system and perform backup and restore functions remotely or locally with a PC you can also back up
60. erent port and try again Intercom Autodialer doesn t work Can t record a call Standard phone message waiting light doesn t light Is the telephone cord plugged into the right jack of the DSS Is the Intercom Autodialer plugged into an electric outlet Telephone cord may be defective switch cords and try again Two calls may already be recording You may not have enough ports for Hunt Group 7 Make sure you have a four port mail system You may not have enough ports programmed in Hunt Group 7 Telephone may be part of a combination extension that includes a system telephone with Background Music on turn it off The message waiting light may not be compatible with the system only phones with LEDs not neon lights support message waiting lights Or the telephone may not be connected to the proper module Telephone Problems 93 7 If Something Doesn t Work Quick Reference Guide Calling Problems Calling Problems Problem Check this Can t make outside calls Is Forced Account Code Entry assigned to this extension Is your dial mode touch tone or rotary incorrect Use Dial Mode 201 to reset it Has someone changed the Outgoing Call Restriction for the extension Did someone lock the extension with Station Lock Use Station Unlock from extension 10 or 11 to unlock it Local telephone company may not be receiving signals accurately If problem is on just one telephone
61. ess of the batteries When battery power is getting low the system displays a ChgBat W PowerOn or ReplaceSysBat W Power On message on the top line of display telephones at extensions 10 and 11 in place of the default day date time message You should replace the batteries within 45 days of seeing the message NOTE The message may flicker on and off as the batteries approach the low power threshold A CAUTION Do not turn off the power or remove the processor module before replacing the batteries If you do all settings for system and telephone programming revert to the factory settings If you have a Backup Restore PC Card do a backup before changing the batteries Change the batteries in the processor module every year even if the system has not yet displayed the ReplaceSysBat W Power On message Choose good quality alkaline batteries See Inserting Batteries in the Processor Module on page 19 Battery Replacement 69 6 Maintaining Your System Quick Reference Guide Upgrade the System Software Using a PC Card Follow these steps to upgrade your system s software with a PC card NOTED You can also upgrade the system software for a PARTNER ACS R8 0 system via PARTNER ACS R8 0 PC Administration software See the PARTNER ACS R8 0 PC Administration Getting Started for more information A CAUTION Before starting verify that you have batteries installed in the processor module by viewing the display of the telephone at
62. esult of Lucent s planned restructuring designs builds and delivers voice converged voice and data customer relationship management messaging multiservice networking and structured cabling products and services Avaya Labs is the research and development arm for the company A Important Safety Instructions The following list provides basic safety precautions that should always be followed when using your tele phone equipment 1 Read and understand all instructions 2 Follow all warnings and instructions marked on the product 3 Unplug all telephone connections before cleaning DO NOT use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning This product should be serviced by or taken to a qualified repair center when service or repair work is required DO NOT use this product near water for example in a wet basement location DO NOT place this product on an unstable cart stand or table Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product 8 DO NOT use the telephone to report a gas leak in the vicinity of the leak A CAUTION DO NOT block or cover the ventilation slots or openings they prevent the product from overheating DO NOT place the product in a separate enclosure unless proper ventilation is provided DO NOT place the product flat on a
63. g System Features Overv evv 77 CPI THES 77 TIT 47 a Speed Dial i1 cess vi ERE pA 77 47 Dialing Restrictions and Permissions CPU dE TD 200 48 Groups oFEXIBIOSI S uU u s RR rp d dx hp m uds 55 p Table of Contents 5 Table of Contents Quick Reference Guide gt rr 5 Programming Telephone Features Overview 2 2200 2 757 Eba 7 lt r Automatic Line Selection qada el oa aa ote di aaa 57 Extension Name Display 2200000000 ve S Holy q l sas 60 6 Maintaining Your System UD uibs qon a dee ee 63 Backup ard Restore an deed edad Cua Ee bbe 64 Battery Hepcelnilib e sss ues a dex CRAq px RR GC P qa 69 Upgrade the System Software Using a PC Card 1777777 70 Restore a PARTNER R6 0 7 0 Backup File to a PARTNER R8 0 System 73 Upgrading 1600 DSL and 012E Module Firmware 75 Upgrading T1 Module Firmware 76 Adding New Modules YT Replacing Modules ida abditis Donde d iba eus oc T9 Changing System Settings 84 Adding Lines Pools and Extensions pb dd TIT dd dans 250 cc 85 7 If Something Doesn t Work ys iad cee Reds paar DRG e BA 89 Your Release NUITIDSE cus eeu S awk eco g aaa s aaa pe dco 89 Clearing a Backup Failure Alarm 90 012E Mod
64. g mode Automatic Daylight Standard Times 126 This feature is turned on by default and automatically updates the system clock for annual Daylight Savings Time and Standard Time changes If you are in an area that does not have daylight savings time use the procedure below to turn off this feature To change the status of Automatic Daylight Standard Time 1 Press Feature 0 0 System Program System Program 1 2 6 at extension 10 or 11 2 Press until the appropriate value appears 1 Active the factory setting v 2 Not Active 3 Select another procedure or exit programming mode Administering the Loudspeaker Paging System Use the feature Loudspeaker Paging Line 617 to specify the line jack to which you connected the loudspeaker paging system Refer to the PARTNER Advanced Communications System Installation Programming and Use guide for more detail 38 Administering the Loudspeaker Paging System Quick Reference Guide 3 Setting Up Your System Assigning Lines Use the feature Number of Lines 104 to determine in Key mode the number of outside lines that are automatically assigned to all system extensions or to determine in Hybrid mode the number of lines assigned to the main pool After you use the Number of Lines feature you can use other features to refine the assignment of lines Line assignment is also based upon whether an extension is a Key or Pooled extension Refine the line
65. g to install the system hardware and connect telephones to the system yourself Overview 13 2 Installing Your System Quick Reference Guide Evaluating the Environment Before you begin the physical installation of the system you must check that all environmental factors are within the acceptable ranges See the PARTNER Advanced Communications System Release 8 0 Installation Programming and Use guide for more details Installing the Control Unit The stand alone processor module or a carrier and its modules are referred to as the control unit The control unit must always be wall mounted A WARNING There are no customer serviceable components inside the system modules or carrier There are hazardous voltages within that can cause severe or fatal personal injury DO NOT OPEN MODULES To install the control unit you must do the following Wall mount the control unit e Label the jacks e Ground the system Insert the batteries into the processor module Initialize the system Check the LEDs on the modules e Install the cover Wall Mounting a Stand Alone Processor Module and a 2 Slot Carrier Install the processor module within 5 feet 1 5 meters of a properly grounded wall outlet not controlled by a switch and the network interface jacks 14 Evaluating the Environment Quick Reference Guide 2 Installing Your System Follow these steps to wall mount the module s 1 2 Using the enc
66. gramming and Use guide for information about programming from a PARTNER to an MLS telephone or from an MLS to a PARTNER telephone System Programming Basics 33 3 Setting Up Your System Quick Reference Guide PARTNER 34D Phone oc d db d m co OCC ecco SECO Pu ssp Dec D o gt o gt oP d c CS CHD cT cD CKD pan 9 9 o 8 oCAD 6D OO OD SLO o o o oA Ext C D Message PARTNER 18D Phone PARTNER 6D Phone TT AVAYA Y gt AVAYA y 1 Scc CAD oc 60 60 eee Intercom Message od Sa gt co geo o o o o oC C D c Sa oCED Sc Sa o o o o OCA c BaD o Ext cues Intercom Intercom Button Locations on PARTNER Telephones 34 System Programming Basics Quick Reference Guide 3 Setting Up Your System Programming Mode When you are ready to program a system or telephone feature you must enter programming mode Follow these steps to enter programming mode 1 Place the Programming Overlay over the dialpad of the system display telephone at extension 10 or 11 2 To enter programming mode press Feature 0 O 3 Press System Program 4 Press again 5 Specify a programming procedure in one of two ways Direct Method Dial the code for that procedure System Programming procedures in this guide are identified by a and a three digit
67. hange pool assignments without affecting other settings use Pool Line Assignment 207 and Pool Extension Assignment 314 86 Adding Lines Pools and Extensions Quick Reference Guide 6 Maintaining Your System Adding New Pools You can create new pools if your system is operating in Hybrid mode If you add outside lines for use in a new pool you may need to use the following features Dial Mode 201 if the new lines are rotary lines Pool Line Assignment 207 to assign lines to the new pool Pool Extension Assignment 314 to assign the new pool to specific extensions Line Ringing to specify when the new pool starts ringing at each extension that has the pool Pool Access Restriction 315 to limit an extension s access to all the lines in the new pool Automatic Line Selection to add the new pool to the extension s Automatic Line Selection sequence Adding New Extensions If you add an extension to your system you can probably use Copy Settings 399 to copy the settings of an existing extension Swapping Extensions If a user changes location but wants to keep the same extension number you can make the change easily by changing the connection at the control unit For example if the users at extensions 29 and 32 switch offices you can disconnect the modular plugs from those extension jacks in the control unit Then reconnect the plug from 32 into extension jack 29 and the plug from 29 into extens
68. he 1600 DSL module and the gateway used by the the 1600 DSL module service provider are not communicating properly and the service Either something is faulty in the 1600 DSL module or provider s gateway is not the configuration of the module does not match the working configuration needed by the service provider s gateway Check the connection between the 1600 DSL module and the service provider s gateway in the following order 1 Check the status of the module by looking at the SDSL port LED or by looking at the Reports menu in the terminal emulation program 2 Check the data link connection Frame Relay or ATM 3 Check the voice gateway connection 4 Check the LAN connection For more detailed instructions see the PARTNER Advanced Communications System Release 8 0 Installation Programming and Use guide 98 1600 DSL Module Problems Quick Reference Guide 7 If Something Doesn t Work Tip Ring Device Problems Tip Ring Device Problems Problem Check this Tip ring device does not answer Tip ring device does not dial out properly Call records wrap on SMDR printout Device does not recognize the distinctive ringing pattern used by the system Set Distinctive Ring 308 for that extension to Not Active Device does not recognize the intercom dial tone generated by the system Change the setting for Intercom Dial Tone 309 for that extension to Machine SMDR Talk Time 611 is
69. hich is equipped with programmable flash memory The firmware to upgrade this module can resides on a Backup Restore PC Card The steps to perform a firmware upgrade are the same as those to upgrade the system software See Upgrade the System Software Using a PC Card on page 70 Once a successful firmware upgrade as been completed all power LEDs are steady green The T1 module may take up to a minute to initialize 76 Upgrading T1 Module Firmware Quick Reference Guide 6 Maintaining Your System Adding New Modules Adding new modules to an existing 5 slot carrier is very similar to installing the control unit NOTE Use these instructions if you are adding modules to an existing 5 slot carrier If you are upgrading from a stand alone PARTNEH ACS processor module to a 2 slot carrier see Wall Mounting a Stand Alone Processor Module and a 2 Slot Carrier on page 14 for instructions Z caution Before starting verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10 Follow these steps to add a module to an existing 5 slot carrier 1 Move the On Off switch to the Off position O 2 Remove the power cord from the wall outlet 3 Perform the following steps to remove the cover a Loosen the thumb screw at the bottom of the carrier cover b Rotate the carrier cover to disengage the tabs at the top of the modules from the openings on the top of the ca
70. ion jack 32 Now the users can take their respective telephones to their new locations keep the same extension numbers and retain the telephones programmed settings NOTE In some cases some system parameters may also need to be changed i e pool extension assignments when swapping extensions Adding Lines Pools and Extensions 87 6 Maintaining Your System Quick Reference Guide wx sTrnrc 88 Adding Lines Pools and Extensions f if Something Doesn t Work Overview This chapter gives you some tips for fixing common problems fast Your Release Number The software version you have installed on your processor partly determines what your system can do Before you call the Helpline identify your software version or release From a system phone with an LED display press 9 A display similar to the following appears for 15 seconds your release number follows the R the country code follows the C0 PACS R8 0 12X Overview 89 7 If Something Doesn t Work Quick Reference Guide Clearing a Backup Failure Alarm If you use Backup Programming Automatic 123 or system initiated backups and the automatic backup fails a Backup Failure Alarm message appears instead of the default day date time message on the top line of the telephone display at idle extensions 10 and 11 After correcting the problem that caused the failure clear the Backup Failure Alarm by following these steps 1 Press Feature 0 0
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72. ked position battery icon and minus icon visible slide the battery assembly into the processor module along the battery guides on the inside of the battery compartment Push the battery assembly in far enough that the edges of the assembly slip behind the plastic housing of the processor module 6 Pressing lightly on the battery icon on the front of the battery assembly slide the locking latch downward to secure the assembly in place The plus icon and the battery icon should now be visible on the front of the battery assembly 20 Installing the Control Unit Quick Reference Guide 2 Installing Your System Initializing the System Before you initialize the system you may insert any of the supported PC cards Backup Restore card Automatic System Answer Direct Extension Dial ASA DXD card PARTNER Voice Messaging Basics card and PARTNER Remote Access PC Card NOTE You must power down the system before you insert or remove a PC Card Follow these steps to initialize a system 1 If you have a PC Card perform the following steps a If your PC Card comes with a write protect tab verify that the write protect tab on the PC Card is not in the write protected position If it is use a paperclip or another pointed object to push the write protect tab on the end of the PC Card upward to the nonprotected position b To insert the PC Card hold it with the label facing to the right and slide it gently into one of the PC Card
73. leftmost module that has a light out and power up the control unit f the lights are still out call for support as instructed on the inside front cover of this guide 13 Make sure all modules are seated properly The cover will not fit if the modules are not seated properly 14 Perform the following steps to replace the cover a Position the carrier cover over the modules so that the openings on the top of the carrier cover align correctly with the tabs at the top of the installed 5 slot carrier and modules b Rotate the carrier cover into position so that it aligns correctly with the thumb screw opening on the bottom of the carrier c Tighten the thumb screw To ensure proper alignment and safe operation tighten the thumb screw securely Replacing Modules 83 6 Maintaining Your System Quick Reference Guide Changing System Settings If you are upgrading PARTNER ACS Release 8 0 to a newer release by using the PC Card upgrade all of your system programming settings are converted to work with the new release However you may want to consider some additional programming for the features A CAUTION Remove all other PC Cards from the processor before initiating an upgrade For more information on using the PC Card Software Upgrade see Upgrade the System Software Using a PC Card on page 70 Changing the System Clock You may need to change the system clock for daylight savings time after a prolonged power failur
74. lems Problem Check this Telephone doesn t ring Ringer volume may be too low Do Not Disturb or Call Forwarding may be turned on Line Ringing may not be set to Immediate Telephone may be faulty switch telephones and try again If MLC 6 telephone is Unique Line Ringing 209 set to a pattern other than 1 Display shows only 16 Possible power outage unplug the modular characters per line telephone cord and replug Some Accented letters The PARTNER Eurostyle phones generation 1 do do not display properly not display some accented characters properly Display time and date Is your system s clock correct Use System Date aren t right 101 and System Time 103 to set the date and time Caller ID doesn t work Are you subscribed to Caller ID Is the line connected to a module that supports Caller ID Did someone activate Call Coverage If so their extension number will appear 92 Telephone Problems Quick Reference Guide 7 If Something Doesn t Work Telephone Problems Continued Problem Telephone Doesn t Work Check this Is the telephone cord plugged into the right jack on the bottom of the telephone Telephone may need to be reset unplug the cord and with the handset hung up replug Telephone cord may be defective switch cords and try again Telephone may be defective switch telephones and try again There may be a problem with the control unit switch to a diff
75. loop in it 9 Move the On Off switch to the On position 10 Check that all green lights on the fronts of the modules are lit Ifa single light is out power down the control unit reseat the module and power up the control unit If multiple lights are out power down the control unit reseat the leftmost module that has a light out and power up the control unit If the lights are still out call for support as instructed on the inside front cover of this guide 1 Make sure all modules are seated properly The cover will not fit if the modules are not seated properly 78 Adding New Modules Quick Reference Guide 6 Maintaining Your System 12 Perform the following steps to replace the cover a Position the carrier cover over the modules so that the openings on the top of the carrier cover align correctly with the tabs at the top of the installed 5 slot carrier and modules b Rotate the carrier cover into position so that it aligns correctly with the thumb screw opening on the bottom of the carrier c Tighten the thumb screw To ensure proper alignment and safe operation tighten the thumb screw securely Replacing Modules Replacing system modules is similar to how the modules were installed into the control unit The procedure varies slightly between the stand alone 2 slot carrier configuration and the 5 slot carrier configuration Replacing Modules in a Stand Alone or 2 Slot Carrier Configurati
76. losed template mark the screw locations on the wall Make sure the screw locations are directly over wall studs The screws must be securely anchored in these studs Alternatively you can screw the processor module directly into plywood backing if such backing is provided In this case 2 inch 8 sheet metal screws are adequate Hold the processor module against the wall with the line and extension jacks facing left Leave at least 1 foot 0 3 meter clearance at the top front and right side and at least 2 feet 0 6 meter at the bottom and left side Insert a 2 1 2 inch 8 sheet metal screw into the screw hole at the top of the processor module If you are installing a second module go to Step 5 If you are not installing a second module stand alone configuration a Insert another 2 1 2 inch 8 sheet metal screw into the screw hole at the bottom of the module b Tighten the screws until the mounting tracks are snug against the wall Do not overtighten the screws or the module will warp and fail to operate c Go to the next procedure Labeling Jacks on page 18 Remove the clear plastic protectors from the connectors on the right side of the wall mounted PARTNER ACS processor module and the module to be added by grasping the tabs on the ends of the protector and lifting Slide the second module onto the PARTNER ACS processor module making sure the mounting tracks interlock Attach the 2 slot carrier to the top right sid
77. mponents System Components Description Processor Module Line and Extension Modules Telephones Provides the software intelligence that controls the system s features It has jacks for five outside lines and nine enhanced tip ring extensions The processor also has two PCMCIA slots for ASA DXD PARTNER Voice Mail Release 3 0 or Remote Administration cards The module has a grounding screw and jacks for the following Music On Hold audio source Two Contact Closures A call reporting device such as an SMDR printer NOTE f you have a loudspeaker paging system connect it to one of the line facks on a module in the PARTNER system If the loudspeaker paging system requires a dry contact relay connect the system to line jack 5 Installed in a carrier these modules provide additional outside line jacks and or extension jacks The 2 slot carrier configuration can hold two modules The 5 slot carrier configuration can hold five modules For more information about the line and extension modules see the PARTNER Advanced Communications System Release 8 0 Installation Programming and Use guide The PARTNER 34D PARTNER 18D PARTNER 18 PARTNER 6D and PARTNER 6 telephones and the PARTNER CA48 Call Assistant Intercom Autodialer are products specifically designed to work with the system You can also use the Avaya 3920 Wireless Avaya 3910 Wireless MLS series TransTalk 9000 series industry standard
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79. nd extension number appears on the system display telephone for that extension When that extension is used to make an intercom group or transferred call the name appears on the system display telephone receiving the call Similarly users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call The following table shows the valid character entries for Extension Name Display Valid Character Entries Letters Numbers A 21 N 62 blank 11 B 22 O 63 0 00 C 23 Pe 1210 31 72 2 20 E 352 R 73 3 30 2 2 S 74 4 40 G 41 T 81 5 50 H 42 U 82 6 60 2 43 V 283 7 70 J 51 W 91 8 80 K 52 X 92 9 90 16 53 wm 25 M 61 Z 94 Extension Name Display 59 5 Programming Telephone Features Quick Reference Guide To assign a name to an extension Press Feature 0 O System Program System Program Central Tel Program at extension 10 or 11 Enter the number of the extension to be programmed Press left Intercom Enter the two digit code for each character you want to enter For example the name Ed is 3 2 3 5 If you make a mistake press to clear the display Repeat Step 4 to enter the correct name OO N 6 Program a button for this extension or exit programming mode Line Ringing This feature determines how each outside line or pool assigned to an extension rings You can specif
80. nge the setting press Next Data or Prev Data until the setting you want appears or press to return to the factory setting The possible settings are 1 Internal Memory 2 PC Card If there is a problem a message appears see Chapter 7 If Something Doesn t Work for explanations and corrective actions If there is no problem press to begin the backup 4 Press Enter A status message is displayed indicating that a backup is in progress and within 30 seconds a message appears indicating the result If the backup failed an error message appears see Chapter 7 If Something Doesn t Work for explanations and corrective actions Backup Failed Check Card Backup Failed SystemBusy Backup Failed Insert Valid Card 5 Exit programming mode 66 Backup and Restore Quick Reference Guide 6 Maintaining Your System Restore Programming 125 Use this feature to reinstate your system and telephone programming except the System Day and System Time to the settings saved on the processor module or a PC Card at the last system backup manual or automatic You should restore the system settings if your system settings become corrupted if you make changes and decide you would rather use the former settings or if you replace your processor module and want to retain the system settings you had on the previous processor module A successful restore takes about five seconds NOTE When a resto
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82. ocessor Module The processor module uses two AAA size standard alkaline batteries to guard against the loss of system programming in case of a power failure These batteries retain the system programming for 45 days to six months depending on the freshness of the batteries You should replace the batteries every year configuration of the 1600 DSL module is not backed to the PCMCIA card Instead the configuration is retained in the flash memory of the 1600 DSL module Z caution Batteries and battery cover are packaged in a separate box If you are replacing batteries the old batteries must be removed with the power on or the system s memory will be lost Follow these steps to insert the batteries 1 Locate the battery compartment at the bottom of the PARTNER ACS processor module below the extension jacks 2 Push gently on the battery icon the locking latch and slide the battery icon up to cover the plus icon this unlocks the battery assembly 3 Remove the battery assembly by gently pulling the tab at the bottom of the battery compartment cover Installing the Control Unit 19 2 Installing Your System Quick Reference Guide 4 Insert two new AAA size standard alkaline batteries into the metal battery clips by pushing them straight in placing the negative end of one battery into the bottom clip and the positive end of the other battery into the top clip 5 With the locking latch in the unloc
83. on NCAUTION Before starting verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10 To replace a module or modules in a stand alone or 2 slot carrier configuration 1 Remove the power cord from the wall outlet 2 Check the slack in the wires If there is not enough slack to remove the module without pulling the line and extension cords free label and disconnect the wires before continuing 3 For a stand alone configuration a Remove the screws at the top and bottom of the processor module and remove the module from the wall b Mount the new module by following the steps in Wall Mounting a Stand Alone Processor Module and a 2 Slot Carrier on page 14 then go to Step 9 Replacing Modules 79 6 Maintaining Your System Quick Reference Guide 4 For a 2 slot carrier configuration do the following a Remove the long screw at the bottom of the modules b Remove the screws that attach the carrier to the modules c Pull the carrier to the right to remove it d Slide the top module to the left to disengage its interlocking mounting tracks from the processor module If you are replacing the processor module go to Step e If you are replacing the top module continue with Step g e Remove the screw at the top of the processor module and remove the module from the wall f Mount the new PARTNER ACS processor module by following the instructions in Wall Moun
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85. one Number Lists to a specific extension You must use Allowed Phone Number Lists 407 to create the lists of allowed telephone numbers before you use this procedure To assign Allowed Phone Number Lists to an extension Press Feature 0 O System Program System Program 4 0 8 at extension 10 or 11 N Enter the number of the extension to be programmed Enter the list number 1 8 4 To assign or unassign the list press until the appropriate value appears 1 Assigned to extension 2 Not Assigned to extension the factory setting 5 Do one of the following To assign or unassign another list to this extension press until the list number appears on the display Then repeat Step 4 To program another extension press Next Procedure Prev Procedure and begin at Step 2 50 Dialing Restrictions and Permissions Quick Reference Guide 4 Programming System Features 6 Select another procedure or exit programming mode Disallowed Phone Number Lists 404 Use this feature to specify telephone numbers that users cannot dial For example you may want to prevent calls to a specific telephone number or to categories of numbers such as international numbers You can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers each A Disallowed Phone Number can be up to 12 digits long and may include 0 9 2 2 and the wildcard character displa
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87. programming to this card Backing up programming to a PC Card or a PC via PARTNER ACS R8 0 PC Administration software enables you to maintain a removable backup Using a PC card does not back up the configuration of the 1600 DSL module This configuration is retained in the flash memory of the 1600 DSL module not on the PC card When the system resets the configuration in the flash memory of the 1600 DSL module becomes the active configuration for that module 64 Backup and Restore Quick Reference Guide 6 Maintaining Your System Backup Programming Automatic 123 Use this feature to set up the automatic backup of all programming except the system date and time When Backup Programming Automatic is set to Active Internal or Active PC Card the information is backed up at 2 00 a m on the next day to either the internal memory of the processor module or a Backup Restore PC Card From that point onward the information is backed up at 2 00 a m on the first day of each month to either the internal memory of the processor module or a Backup Restore PC Card Active Internal scheduled backups and system initiated backups are stored in the same file If Backup Programming Automatic is Active Internal or Active PC Card and an automatic backup fails a Backup Failure Alarm message appears instead of the system date and time on the top line of the telephone display at idle Extensions 10 and 11 See Chapter 7 If Something Doesn
88. r 362EC module s to the right of the T1 module if installed or the 1600 DSL module if installed and to the left of all 400 and 200 modules 8 To insert the replacement once the module is properly seated firmly push the center of the module until the connectors on the module lock into place and the module is attached to the rear of the carrier For proper engagement of the connectors the module must be inserted straight into the carrier A slight click indicates the connectors are engaged A CAUTION Do not force the module Use the carrier shelf as a reference and do not tilt slant or rotate the module If the module does not insert easily remove it clear any obstruction and reinsert it 9 Connect the line and extension cords one at a time making sure to place the correct cords into their corresponding jacks on the new module 82 Replacing Modules Quick Reference Guide 6 Maintaining Your System 10 Reconnect the power cord NCAUTION The power cord should hang straight down from the connector flush against the plastic case Do not install the power cord at an angle to the case or with a loop in it 11 Move the carriers On Off switch to the On position 12 Check that all green lights on the fronts of the modules are lit f a single light is out power down the control unit reseat the module and power up the control unit f multiple lights are out power down the control unit reseat the
89. ramming one extension for each type of telephone in the system Then use Copy Settings 399 to program other telephones of the same type For example you can program one PARTNER 18D telephone and then copy its settings to any other extensions that have PARTNER 18D or PARTNER 18 telephones Changing Settings to Support PBX or Centrex Services You may need to change some or all of the following features if you want your system to work behind a PBX or Centrex system Consider the following when setting up your system to work effectively behind a PBX or Centrex system Recall setting Dialing restrictions Speed Dial and Auto Dial numbers Recall Setting Set the Recall Timer Duration 107 to match the setting used by your PBX or Centrex system usually 800 msec or 32 This setting affects the length of a Recall signal sent by the control unit to access PBX or Centrex services Dialing Restrictions Outgoing Call Restriction 401 is a PARTNER system restriction intended to limit an extension s dialing to inside calls only using the buttons on System telephones or to inside and local calls only allowing calls within the PBX or Centrex system and local calls outside the PBX or Centrex system However if users in your PBX or Centrex system use a dial out code 9 on most PBX or Centrex systems before dialing numbers outside the PBX or Centrex system the PARTNER system cannot prevent toll calls for extensions rest
90. re completes successfully the Restore Complete message appears for two seconds at idle extensions 10 and 11 Thena System Reset Programming Saved 728 occurs disconnecting any calls in progress You should warn users before beginning a restore or do the restore during nonbusiness hours To initiate a restore 1 If you want to restore from a PC Card verify that only one Backup Restore Card is in the processor module If you do not have a PC Card installed see the PARTNER PC Card Installation Instructions that came with your PC Card Press Feature 0 O System Program System Program 1 2 5 at extension 10 or 11 N Choose the backup file you want to use for the restore 1 Internal Man mmddyy where mmddyy represents the date of the manual backup to the internal memory of the processor module 2 PC Card Man mmddyy where mmddyy represents the date of the manual backup on the PC Card 3 Internal AUTO mmddyy where mmddyy represents the date of the automatic backup to the internal memory of the processor module 4 PC Card AUTO mmddyy where mmddyy represents the date of the automatic backup on the PC Card Backup and Restore 67 6 Maintaining Your System Quick Reference Guide NOTE If the Backup Restore PC Card is fresh from the factory and no backups have been recorded on it yet the filenames are PC CARD MAN and PC CARD AUTO respectivel
91. ricted to inside and local calls only unless you use Disallowed Phone Number Lists 42 Changing Settings to Support PBX or Centrex Services Quick Reference Guide 3 Setting Up Your System 404 to prevent dialing to specific classes of numbers The Star Code Dial toll fraud prevention functionality may not behave properly behind a PBX due to the use of both and variable length access codes If your PBX or Centrex system includes dialing restrictions use those instead of the PARTNER system restrictions If you have PBX or Centrex dialing restrictions on a line and also program PARTNER system restrictions both the PBX or Centrex system and PARTNER system restrictions apply However PARTNER system dialing permissions do not override PBX or Centrex system restrictions Speed Dial and Auto Dial Numbers When you program numbers outside the PBX or Centrex system as Speed Dial and Auto Dial numbers include the PBX or Centrex system dial out code 9 on most systems followed by one or more pauses in the stored number Emergency Phone Number List 406 Use this feature to create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions provided they have access to an outside line Typical list entries include fire police and emergency services numbers You can use Emergency List entries to override numbers that would otherwise be disallowed For example if you created Disallowed List
92. roup 7 to avoid having the voicemail ports answering all calls immediately See your voice messaging system documentation such as the PARTNER Messaging Installation Programming and Troubleshooting Online Guide or the PARTNER Messaging System Manager s Quick Reference for more information System Programming Basics 31 3 Setting Up Your System Quick Reference Guide Programming Overlays To do System Programming you place a Programming Overlay over the dialpad of the system display telephone at extension 10 or 11 Overlays are provided with the system documentation You use the following special buttons while programming and cycle forward and backward through the programming procedures You can use these buttons to select a procedure If a procedure instructs you to press Next Procedure Prev Procedure pressing these buttons one after the other enables you to repeat the current programming procedure Next Item and Prev Item cycle forward and backward through a procedure s parameters A parameter is typically an outside line a pool an extension or a telephone list entry Next Data and Prev Data cycle forward and backward through the valid entries These buttons work only for fixed data such as a line or extension number They do not work for variable data such as date time password telephone numbers or doorphone assignments returns the current setting to the factory setting When you
93. rrier cover 4 Before installing a module remove the clear plastic protector from the connector area on the rear of the module by grasping the tabs on the ends of the protector and lifting Adding New Modules 77 6 Maintaining Your System Quick Reference Guide 5 Before you insert the new module make sure that the T1 module if used or 1600 DSL module if used is in the leftmost slot and that all 400 or 200 modules are installed to the right of all 012E 308EC or 206 modules If you need to move a module to accommodate the new one see Replacing Modules on page 79 NOTE PARTNER ACS Release 7 0 or later supports Endeavor telephones when an Endeavor 362EC module is installed in the carrier Install the Endeavor 362EC module s to the right of the T1 module if installed or the 1600 DSL module if one is installed and to the left of all 400 and 200 modules o Push slowly but firmly in the center of the module until the module locks into place and is attached to the rear of the carrier Do not force the module If the module does not insert easily remove it clear any obstruction and reinsert it 7 Connect line and or extension jack cords to the new module see Connecting Lines and Extensions on page 23 8 Reconnect the power cord to the wall outlet A CAUTION The power cord should hang straight down from the connector flush against the plastic case Do not install the power cord at an angle to the case or with a
94. s make sure the clear plastic protector has been removed from the connector area on the rear of each module To remove the protector grasp the tabs on the ends of the protector and lift Insert the PARTNER ACS processor module in the center slot of the carrier A In the other slots from left to right first install the T1 module if used or 1600 DSL module if used then the 012E 308EC or 206 modules followed by the 400 or 200 modules and or a PARTNER Messaging or PARTNER MAIL VS module Align the module carefully in the appropriate slot For proper engagement of the connectors the module must be inserted straight into the carrier Once the module is properly seated firmly push the center of the module until the connectors on the module lock into place A slight click indicates the connectors are engaged 16 Installing the Control Unit Quick Reference Guide 2 Installing Your System NOTES f you use a T1 module it must be in the first slot on the left The 012E 308EC and 206 modules must be to the left of any 400 and 200 modules Only one T1 module is supported f you use a 1600 DSL module it must be in the first slot on the left The 012E 308EC and 206 modules must be to the left of any 400 and 200 modules Only one DSL module is supported PARTNER ACS Release 8 0 supports either one T1 module or one 1600 DSL module PARTNER ACS Release 8 0 supports Endeavor telephones and the Endeavor 362EC modul
95. see Telephone Doesn t Work on page 93 Too many tip ring devices may be trying to dial at once Local telephone company line may be faulty unplug each line from its module and test it by using a single line telephone f the trouble doesn t occur on the single line telephone the problem is in your control unit e f the trouble occurs on the single line telephone switch the line cord and try again If this doesn t Work call the telephone company Can t make outside calls from pool buttons on pooled extensions Is Forced Account Code Entry assigned to this extension Is your dial mode touch tone or rotary incorrect Use Dial Mode 201 to reset it Has someone changed the Pool Access Restriction for the extension Pool may not be assigned to the extension There may not be enough lines assigned to the pool to support the usage One or more local telephone company lines may be faulty test each line from extension 10 94 Calling Problems Quick Reference Guide 7 If Something Doesn t Work Calling Problems Continued Problem Check this Calls are answered If Automatic System Answer and or Direct Extension Dial automatically is turned on turn it off If an auxiliary device fax modem voice messaging system answering machine answers when it should not either Check the device and adjust it to answer on a later ring or turn off auto answer e Set the extension s Line
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98. stem display telephone for System and Centralized Telephone Programming If you have any 34 button telephones in the system you must use a 34 button display telephone to program since an 18 button telephone cannot be used to program a 34 button telephone Also if your system has both PARTNER and MLS telephones you should use a PARTNER display telephone at the programming extension 30 System Programming Basics Quick Reference Guide 3 Setting Up Your System Endeavor telephones are supported in PARTNER ACS Release 8 0 when an Endeavor 362EC module is installed in the carrier The Endeavor telephones are programmed the same as PARTNER 34D 18D 18 and 6 telephones and have the same button layouts NOTES PARTNER ACS Release 3 0 through Release 6 0 included a PCMCIA Remote Access PC Card which among other things was used to upgrade the existing software to the latest version PARTNER ACS R7 0 and later does not support the Remote Access PC Card for upgrades However you can still use the Remote Access PC Card as a storage backup device for saving your system settings which can be used to restore the system in case these settings are lost for any reason for remote access to the PARTNER ACS via a local or remote personal computer This requires a modem and additional software that must reside on your PC If you are installing a voice messaging system with the PARTNER ACS you must assign the voicemail ports to Hunt G
99. t any extension on specific lines Display Language 303 to specify the language English French or Spanish for messages that appear on a system display telephone Automatic Extension Privacy 304 to prevent other extensions with the same line from joining a call at the extension Also use this feature for extensions connected to a modem fax or any device whose function can be disrupted by someone trying to join a call the device is on Forced Account Code features Forced Account Code Entry 307 to prevent the extension from making an outside call until a required account code is entered Forced Account Code List 409 to create a list of valid account codes this ensures that only authorized users with valid account codes can make outside calls 40 Customizing Extensions Quick Reference Guide 3 Setting Up Your System Call Waiting 316 to identify tip ring telephone extensions that can receive the system not the local telephone company call waiting tone for a second incoming call when active on a call Remote Call Forwarding 322 to allow the extension to forward all intercom transferred and outside calls to an outside telephone number This outside number must be programmed to a Personal Speed Dial code for the extension Outgoing Call Restriction 401 to prevent the extension from making certain types of outgoing calls on all system lines Disallowed Allowed List features Disallowe
100. tem clock System Date 101 to set the month day and year System Time 103 to set the hour and minutes e Automatic Daylight Standard Times 126 to automatically update the system clock System Date 101 Use this feature to set the month day and year The system displays only the month and day on display telephones when the telephone is idle the month day and year print on SMDR call reports To change the System Date 1 Press Feature 0 O System Program System Program 1 0 1 at extension 10 or 11 2 Enter today s date in the form mmddyy month day and year including leading zeros for single digit months or days For example to enter May 26 2009 press 0 4 2 6 0 9 3 Select another procedure or exit programming mode System Time 103 Use this feature to set the time that appears on system display telephones Enter the time in 24 hour notation In this scheme the hours of the day are 0000 12 midnight to 2359 11 59 p m Since each time must have four digits use leading zeros when necessary To change the System Time 1 Press Feature 0 0 System Program System Program 1 0 3 at extension 10 or 11 2 Enter a new time in 24 hour notation For example to set the time to 2 15 p m press 7 2 0 3 Setting the Date and Time 37 3 Setting Up Your System Quick Reference Guide 3 Select another procedure or exit programmin
101. ter selecting the three digit code To remove a System Speed Dial number enter the number s three digit code and press once 5 Press Feature 0 0 to exit programming mode Dialing Restrictions and Permissions You can restrict outside calling from an extension by using these various features Allowed Phone Number Lists Allowed List Assignments Disallowed Phone Number Lists Disallowed List Assignments Line Access Restriction Outgoing Call Restriction 48 Dialing Restrictions and Permissions Quick Reference Guide 4 Programming System Features Z security ALERT While procedures that restrict dialing are very effective absolute protection against misuse cannot be guaranteed System telephones give you more protection against such misuse than single line telephones Therefore you should install system telephones where restricting telephone use is important Allowed Phone Number Lists 407 Use this feature to specify telephone numbers that users can dial regardless of other dialing restrictions as long as they have access to an outside line For example if you restrict an entire category of calls through Disallowed Phone Number Lists 404 you can permit calls to a specific number in that category by placing that number on an Allowed Phone Number List You can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers each An Allowed Phone Number can be up to 12 digits long and may
102. ting a Stand Alone Processor Module and a 2 Slot Carrier on page 14 and Inserting Batteries in the Processor Module on page 19 g Mount or remount the top module by following the steps in VVall Mounting a Stand Alone Processor Module and a 2 Slot Carrier on page 14 5 Connect the line and extension cords one at a time making sure to place the correct cords into their corresponding jacks on the new module See Connecting Lines and Extensions on page 23 6 Reconnect the power cord A CAUTION The power cord should hang straight down from the connector flush against the plastic case Do not install the power cord at an angle to the case or with a loop in it 80 Replacing Modules Quick Reference Guide 6 Maintaining Your System Replacing Modules in a 5 Slot Carrier Replacing a module in a 5 slot carrier involves many of the steps used in installing the modules NCAUTION Before starting verify that you have batteries installed in the processor module by viewing the display of the telephone at extension 10 Follow these steps to replace a module in a 5 slot carrier 1 N A Move the On Off switch to the Off position Remove the power cord from the wall outlet Perform the following steps to remove the cover a Loosen the thumb screw at the bottom of the carrier cover b Rotate the carrier cover to disengage the tabs at the top of the modules from the openings on the
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104. ule Use the following procedure to connect lines and extensions 1 Test for a dial tone at the network interface jacks before connecting outside lines to the control unit For the test connect a tip ring telephone to a network interface jack a Lift the handset and listen for a dial tone If there is no dial tone contact your local telephone company b Repeat for each network interface jack 2 Connect line cords to the line jacks on the modules Start at the top with the line jacks on the processor module and then move to the leftmost module Fill each module before moving to the next module to the right Connecting Lines and Extensions 23 2 Installing Your System Quick Reference Guide 3 Route each cord through the wire manager on the front of the module 4 Connect the free end of each line cord to the appropriate network interface jack 5 Test the lines by plugging a system telephone into extension jack 10 Press the line button for each outside line and listen for a dial tone 6 Test the extensions by doing the following Plug a system telephone into the first extension jack on each module Press the line button on the telephone for each outside line and listen for a dial tone 7 Connect modular telephone cords to the extension jacks starting at the top extension jack on the processor module When that module is full move to the leftmost module Fill each module before moving on to the next module to the right
105. ule Power Management 91 Telephone Problems qp aids a Uu TIT PrOBIBINS La user p RR DA REA RAD aad CREER AERA Rada 94 System Problems 20070 AR PENARE DAAN 96 TT Medule Problem eee PER he 97 1600 DSL Mod le Problem a aaa de a el eee 98 Tip Ring Device Problelis sssasssswaqanquwakauqqaauaqqa 99 8 System Programming Flow Charts kt sn F rr f sn n 6 Table of Contents 1 Getting Acquainted Welcome This quick reference is designed to help you program the PARTNER Advanced Communications System ACS Release 8 0 It provides procedures for customizing your system after it is initially installed and for programming everyday tasks you perform in order to manage your system Prior to using this guide you should become familiar with the PARTNER Advanced Communications System Installation Programming and Use guide which describes the system in detail and provides procedures for programming all of the system s features and capabilities This chapter provides a system overview that describes the capacities modes of operation components and auxiliary equipment of the system System Overview The PARTNER ACS is located on a company s premises and is available in three configurations e Stand alone 509 processor module 2 slot carrier 509 processor module and one line and extension module Wel
106. unications System Release 8 0 Installation Programming and Use guide for the procedures to program these tasks Assign the PARTNER MAIL VS extensions to Hunt Group 7 using Hunt Group Extensions 505 Set the Transfer Return Extension 306 for each of the messaging system extensions to extension 10 or other extension of your choosing This ensures that unanswered calls transferred by the messaging system to extensions that do not have VMS Coverage return to the extension you designate as the Transfer Return Extension Program a VMS Cover button Feature 15 on phones to allow subscribers to turn VMS Coverage on and off Program Line Coverage Extension 208 to determine which subscriber s mailbox should receive unanswered calls that come in on the specified line Program a Voice Mailbox Transfer button Feature 14 at extension 10 so that the operator can transfer calls directly to an extension s mailbox without first ringing its telephone This is useful when the operator knows that the subscriber is not available to answer the call Program an Auto Dial button for the VMS Hunt Group left intercom 2 7 2 on phones for one touch dialing to the messaging system Use Group Call Distribution 206 option 1 to assign outside lines that require Automated Attendant Service to Hunt Group 7 the VMS hunt group Voice Messaging Systems 45 3 Setting Up Your System Quick Reference Guide f Automated Attendant
107. uoud p noliy ARU 151 Jjeujoue ureJ604d o ue XEN SS 1d Arua 1si e Snowe O SSeJd ssald z o dn euoudejei eui 210 gue ppe OL 01 10 2191 1210 9 0 2 4 rea 51511 euoud A u Bl ulq sd 1s o oqe 1eedoi 9 1s MOU O e44 IXEN SS 1d 1SII 4oyjoue ulpiBold oL Anua 1911 JoyJOUe webod Wan XEN SS 1d AHU 151 e SS 1d Gaug SS ld suBip z 0 dn euoudejei eui erq Allu ppe OL 01 10 Ague ssil 2 era 8 4 1SII 210 s1sr1 JequinN euoud p uoliesiq puomssed eui 195 O 5 sno erg 1210 piomssegd 15 sd ls 18 d L 9 uolsu x e O ed eunpeooug 1 SS 1d uonru lx Jeujoue uje1604d OL 1s Jeujoue ueJ60Jd o Wan EN SS 1d A peufissy 1oN Z peuDissy 210 8 1 ISI 2 210 uoisuejxe ulejs s e jeq 8 e q SjueuiuBissy 1s 1 pamolly Sdeis eAoqe 89091 9 uoisuejxe e o eunpeoo4g e44 2 1xeN SS9Jd O SU X Jeujoue uje1604d OL 1s Jeujoue ueJ60Jd M h XEN SS 1d peufissy 1oN z peuDissy 210 8 1 2191 1210 uoisuejxe ujejs s e jeq s 0 s uowubissy 1511 pewoj
108. uuuej604d e 5504 Jelpoy Jaquinn O 1 emiee3 sseald uolnq sjqewwesbod e ss iq 49A09 SINA gg OWN eld p ds euosidd uomeursep 1 erg Jequunu uoisuejxe 151p 04 erq D ET s id uopnq ejqeuuureJ604d e ss iq HEO 910uleH 8 0 EE uopnq sjqewwesboid e sseJg ejqeu3 uol u nol 0 Gr sso 1461 uolnq sjqewwesboid e ssaldq yes Gm seid uonnq e qeuuureJ604d e ss iq yoolun uoneis Ems sseid SIUDIL UNA uonnq e qeuuureJ604d e ssalq oeAld penunuo3 4ueu Aol BuiuttuueiBoid p zilenu SII yum uopng NI sluBii qu uoling Bum s Kiojoej A uondu s q uo l O 2192 sseia repo BuiuutuueiBoid pu3 CHN sed uollnq eui SS Id HAIN Sse1d Uday uonnq eui ssaJd uonnq e Wow Buituuie1Boid zuan ay esel3 OL S pO y 191u u vq pue ssaid uoisuejxe u o e Ubisse seinyee uu s s 10 sjequinu uoisuejxe jequinu uoud 1 YIM suogng BulUreWes v urei6oid ueo noA s um s eur 1ueuno eui moys uoisueyxe eui JO peuDisse ase s ood JO seui YOIYM uo suonnq o xeU 1uBi u 6 eu
109. xe jeujoue wesBoud o way ixeN SS 1d SUlyoe Z A seinBay 210 uoisueixe ujejs s e eq 6 O 2 210 1210 uiooJ91u uoisueixe Jeujoue wei6oid o wa ixeN SS 1d pereedaj eAnoy 10N7Z A Buu 1 aanoy t ferq U SU X ulejs s e jeq sd ls e oqe 1eedoJ pue 1equunu uoisuejxe Mau d n eunpeooug XEN SS 1d uonrsu 1lx JaYyJOUR WeIBOId OL IIE pjeu 40 peuejsuea p dn yid o Ajuo eui esn ued inq uolinq uo sjeedde uli sse2oy ON Ajuo Buruoou e AUC Sulo noez A uonouised ON 210 eui uiejs s e 010 uoisuejxe uiejs s e eq 2 0 2 riq uon u s H ss y aur 2 rea payeinsiqqy uoisuejxe Jayjoue Wes6old wai 1x N SS ld A NPY 1oN 72 e oy erg uolsu x ujejs s e eig 8 0 210 uoisuejxe Joyjoue ue460Jd z n 1xeN ss ld paubissy 104 2 peubissy 210 uolsu x uu s s e eig 0 rea KOBAL uolsu lx3 9 eujiolny eAnounsiq uolsu lx 1J uloue weibod Wan ix N SS 1d A peubissy 10N Z peufissy jeq U SU X 5 e jeq 2 0 ra epo 1unoooy pa2404 uoisuelxe Joyjoue ue160Jd z n 1xeN SS ld uouaJj ysiueds z usil65u3 eia uoisuejxe WajsAs e eig 0 ea abe
110. xtensions beyond extension 17 you would need to move these extension cords down by one physical extension jack Similarly if the PARTNER R6 0 system had lines beyond line 3 you would need to move these lines down by two line extension jacks If the PARTNER R6 0 system had a PARTNER Messaging expansion module which does not contain physical extension jacks you will need to increase the extension numbers in the Voice Mail Hunt Group by one and reprogram them manually When restoring a PARTNER R6 0 backup translation file to a PARTNER R8 0 system and the R6 0 system uses Simultaneous Paging or Loudspeaker Paging you must manually move the loudspeaker paging cord to an available line jack and then manually program that line as the Loudspeaker Paging Line 617 When restoring a PARTNER R6 0 backup translation file to a PARTNER R8 0 system and the R6 0 system has automatic backup enabled the R8 0 system keeps automatic backup enabled to the PC Card destination Therefore you must physically move the backup card from the R6 0 system to the R8 0 system processor so that the automatic backups continue to function Restore a PARTNER R6 0 7 0 Backup File to a PARTNER R8 0 System 73 6 Maintaining Your System Quick Reference Guide Procedure To restore a PARTNER R6 0 7 0 backup to a PARTNER R8 0 system 1 Back up the existing PARTNER R6 0 R7 0 system to a PC Card See Backup Programming Manual 124 on page 66 2 Upgrade the PA
111. y These file names are also used for the internal flash memory files You cannot use these files for a restore they generate the error message Empty File after you press in Step 4 4 Press to start the restore If the system detects an error before beginning the restore the bottom line of the display shows one of the following messages Insert Card or Insert Valid Card Bad File or Bad File Try Again Incompat Version or Incompatible Versions Empty File e System Busy If the system does not detect an error the restore begins One of the following occurs When the restore has completed successfully the bottom line of the display shows Restore Complete for two seconds All calls in progress are disconnected and then the system resets itself You are no longer in System Programming mode If the restore is not successful the display shows Restore Failed or Restore Failed Try Again for two seconds All calls in progress are disconnected and all of the system and telephone programming settings revert to the factory settings You are no longer in System Programming mode Try the restore again 68 Backup and Restore Quick Reference Guide 6 Maintaining Your System Battery Replacement The processor module uses two user replaceable AAA alkaline batteries These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months depending on the freshn
112. y Immediate Ring Delayed Ring telephone rings after a 20 second delay or No Ring Delayed Ring is useful for backup coverage on shared lines or pools such as for secretaries who cover each other s lines No Ring is useful for all extensions except 10 when an operator answers all calls or for telephones with no regular users such as those in conference rooms To change the way outside lines or pools ring at an extension 1 Press Feature 0 O System Program System Program Central Tel Program at extension 10 or 11 2 Enter the number of the extension to be programmed for Line Ringing The green lights next to the line or pool buttons show the current Line Ringing settings for all lines or pools assigned to the extension If a line or pool is not assigned to a button the green light next to that button is off The following ringing options can be shown by the green light next to the line or pool button e Immediate Ring on steady Delayed Ring flashes slowly 60 Line Ringing Quick Reference Guide 5 Programming Telephone Features No Ring flutters quickly Immediate Ring is the factory setting for lines No Ring is the factory setting for pools 3 Press the line or pool button until the button light shows the correct setting the setting for the currently selected line or pool also appears on the display 4 Continue programming or exit programming mode Line Ringing 61 5 Programming T
113. yed as To create a list of Disallowed Phone Numbers 1 Press Feature 0 0 System Program System Program 4 4 at extension 10 or 11 2 Atthe List Number prompt enter a list number 1 8 3 At the Entry prompt select a list entry 01 10 4 Atthe Data prompt enter the first telephone number 5 To save the telephone number in memory press Enter 6 Do one of the following To add other telephone numbers to this list press to select a different list entry and repeat Steps 4 and 5 To change the telephone number you just entered press and repeat Steps 4 and 5 To delete the telephone number you just entered press Remove To create another list press Next Procedure Prev Procedure and repeat from Step 2 7 Select another procedure by using Next Procedure Prev Procedure or exit programming mode Dialing Restrictions and Permissions 51 4 Programming System Features Quick Reference Guide Disallowed List Assignments 405 Use this feature to assign up to eight Disallowed Phone Number Lists to specific extensions You must use Disallowed Phone Number Lists 404 to create the lists of disallowed telephone numbers before you use this procedure To assign Disallowed Phone Number Lists to an extension 1 Press Feature 0 0 System Program System Program 4 0 5 at extension 10 or 11 2 Enter the num

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