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4602/4602SW SIP IP Telephone SIP Release 2.2 User Guide
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1. 21 Handsets for 4600 Series SIP IP Telephones 22 Issue 2 2 January 2006 3 Contents Chapter 4 Telephone Management and Troubleshooting lip M TT Interpreting Ringer Tones lll Personalizing Your Telephone Ringing Pattern Selecting a personalized ringing pattern Interpreting Display Icons aaa aaa au Testing Your Telephone 2 eet Testing the Telephone Lights and Display Area Basic Troubleshooting Chart a Resetting and Power Cycling the SIP IP Telephone Resetting Your Telephone cllc Power Cycling the Telephone llle ens oe Stee hae hata EN nee ee eee OES ESS xx md ds 4 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide 23 23 23 25 25 26 26 26 27 29 29 30 31 About This Guide Overview This guide covers how to use your new 4602 4602SW SIP IP Telephone The 4602 4602SW is simple to use while offering the latest advances in telephony systems Updates and new features are downloaded to your telephone without the need for telephone replacement Although the 4602 4602SW is a basic telephone model it shares many characteristics with higher end telephones including ease of operation for its users This guide contains four chapters geared to how you actually use the telephone It covers e the buttons and featu
2. Chapter 1 Introducing Your 4602 Describes each button and feature on the face of SIP IP Telephone the telephone Chapter 2 Using Your 4602 SIP IP Covers all call related information such as making Telephone calls conferencing and transferring calls This chapter also covers accessing voice mail messages and logging the telephone on or off Chapter 3 Headsets and Handsets Provides information about SIP compatible handsets and headsets Chapter 4 Telephone Management Provides basic troubleshooting actions if you and Troubleshooting encounter errors or experience problems 6 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Conventions Used in This Document Conventions Used in This Document This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions Note This symbol precedes additional information about a topic Typographic Conventions This guide uses the following typographic conventions message Document Document italics Administrative Words printed in this type are system messages Blue underlined type indicates a section or subsection in this document containing additional information about a topic Italic type enclosed in quotes indicates a reference to an external document or a specific chapter section of an external document Italic type indicates the result of an action you take or a syst
3. Noisy Location 700229743 22 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Chapter 4 Telephone Management and Troubleshooting Introduction The 4600 Series SIP IP Telephones are relatively trouble free This chapter provides helpful information for e Interpreting the different ringer tones you hear e Personalizing the telephone ring pattern e Interpreting the telephone display symbols e Testing your telephone to ensure that it is operating correctly e Basic troubleshooting This chart provides the most common problems a user might encounter and suggested resolutions e Resetting or power cycling your telephone when basic troubleshooting does not resolve a problem For all other IP telephone questions or problems contact your System Administrator Interpreting Ringer Tones As you become more familiar with your telephone you will recognize the various tones you hear for an incoming call or while using the handset The following chart provides an overview of the tones you hear Check with your System Administrator to verify if the descriptions are accurate for your system Ringing Tones accompany an incoming call Feedback Tones are those which you hear through the handset receiver or the Speaker Note Either the telephone or the PBX generates some of these tones for example Reorder When the PBX generates these tones they can differ from this list This difference is especially true when the PBX is out
4. the original held call All parties are now connected Dropping the last person added to a conference call Press the Drop que button The last party connected to the conference call is dropped from the call Hold The Hold feature puts a call on hold until you return to it Placing a call on hold Press the Hold X3 button The icon on the current call appearance changes to the Hold WP icon Returning to a held call Press the Call Appearance button of the held call The call is retrieved Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you Use this feature to hold an offline conversation at any time during a call Preventing the other person or people on the call from hearing you 1 Press the Mute C button The other party cannot hear you The indicator light next to the Mute button lights when Mute is active 2 To reinstate two way conversation press the Mute button again Issue 2 2 January 2006 17 Using Your 4602 SIP IP Telephone Speaker You can use the one way Speaker to listen to calls without lifting the handset When you press the Speaker button the Speaker indicator light illuminates The Mute indicator light also illuminates to remind you that the listen only Speaker is engaged Note This Speaker is a one way listen only device When activated the party at the other end of the call cannot hear your voice even though you can hear
5. theirs In addition to the Speaker indicator the Mute indicator lights to remind you that the call is now one way Changing from the Speaker to the Handset Pick up the handset and talk The Speaker and Mute indicator lights go off Turning on the Speaker during a call Press the Speaker button The Speaker indicator and the Mute indicator light up The handset is disabled and the Speaker is activated You can hear the person on the other end but they cannot hear you Hanging up the handset does not drop the call Turning off the Speaker during a call Lift the handset at any time The Speaker and the corresponding indicator lights turn off Voice communications revert to the handset Ending a call while the Speaker is active Press the Speaker button The Speaker and the corresponding indicator lights turn off and the call terminates 18 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Retrieving a Voice Mail Message Transfer Use the Transfer feature to transfer a call from your telephone to another extension Sending a call to another telephone 1 With the call active press the Transfer CD button The current call is placed on hold the telephone displays the soft Hold Walls icon and you hear the dial tone 2 Dial the number to which you want to transfer the call 3 If you do not want to announce the call press the Transfer CD button again If you want to announce the call wait for the person to a
6. 006 9 Introducing Your 4602 SIP IP Telephone Figure 1 4602 4602SW SIP IP Telephone 10 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide The 4602 SIP IP Telephone Table 1 4602 SIP Telephone Button Feature Descriptions Callout Number Button Feature Name Button Feature Description 1 Message Waiting Lamp When lit indicates you have a message waiting on your voice messaging system Display Area The display screen has two lines of 24 characters each During telephone usage the display shows the name telephone number of the person calling you When you place a call the display shows the number you are calling When idle the top line displays the time and date and the bottom line displays your SIP extension During transfers and conference calls helpful information appears on the display When you adjust the handset speaker or ringer volume level a graphical display of the current level is shown on the bottom line Icons can appear on the left side of the display to indicate the current state of the Call Appearance buttons These states are No Icon Shown Idle Indicates the line is available and is not in use Active indicates that you are using this line Ringing the bell flashes to indicate an incoming call on this line Hold indicates a call is on hold on this line CC 3 Soft Hold Indicates this call was put on hold pending a conference or a tra
7. AVAYA 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide 16 300035 Issue 2 2 January 2006 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse t
8. Power cycling might cause stored information such as options and settings to be lost Resetting Your Telephone This basic reset procedure resolves most problems A reset is also used to download new software and to activate or deactivate certain features 1 Press the Mute button 2 Using the dial pad press the following keys in sequence 7 3 7 3 8 The display shows the message Reset values no yes 3 Choose one of the following options If you want to Then Reset the telephone without Press asterisk resetting any assigned A confirmation tone sounds and the display prompts values Restart phone no yes Reset the telephone and Press pound key any previously assigned The top display line shows the message Resetting programmed values values Your telephone resets its programmed values Use this option only if your like the IP Address to its default values and reestablishes telephone has the server connection The display then prompts Restart programmed static values phone no yes 4 Press to restart the telephone or to terminate the restart and restore the telephone to its previous state Note Any telephone reset restart can take a few minutes Issue 2 2 January 2006 29 Telephone Management and Troubleshooting Power Cycling the Telephone Use the power cycle only at the request of your System Administrator Use power cycling only if the basic or progra
9. a preset interval usually 10 seconds after lifting the handset or dialing the previous digit Three shorts tone bursts followed by a steady dial tone indicate a feature request was accepted and dialing can start Fast busy tone repeated each half second indicates all telephone trunk lines are busy A dialing error or the type of telephone being called might cause a Reorder tone Low pitched tone repeated 15 times a minute indicates the number dialed is ringing 24 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Personalizing Your Telephone Ringing Pattern Personalizing Your Telephone Ringing Pattern You can use the Select Ring feature to choose your own personalized ringing pattern from among eight different patterns Selecting a personalized ringing pattern To select a personalized ringing pattern 1 With the telephone on hook press the Conference T1D button The current ringing pattern sounds and repeats every three seconds 2 Continue to press and then release the Conference a button to cycle through each of the eight ring patterns 3 To save a ringing pattern as it plays do not continue to press the Conference GUD button for at least seven seconds You hear the selected ringing pattern two more times after which it is automatically saved A confirmation tone consisting of two rising tones sounds and your new ringing pattern is set Note Going off hook receiving a call or losing power dur
10. em response in step by step procedures In step by step procedures words shown in bold represent a single telephone button that can be pressed selected Issue 2 2 January 2006 7 About This Guide Related Documentation This guide and other related documentation is available online at the following URL http www avaya com support For a quick reference to telephone features and applications see the 4602 4602SW SIP IP Telephone Quick Reference Document Number 16 300471 For information related to installing an IP telephone see the 4600 Series IP Telephone Installation Guide Document Number 555 233 128 For information on desk wall mounting the 4602 4602SW see the 4601 4602 4602SW IP Telephone Stand Instructions Document Number 555 233 147 For information about maintaining a SIP IP telephone system on a Local Area Network see the 4600 Series IP Telephone LAN Administrator Guide Document Number 555 233 507 8 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Chapter 1 Introducing Your 4602 SIP IP Telephone Introduction This chapter introduces you to the layout of the 4602 SIP IP Telephone It provides a description for each functional button and other telephone characteristics The 4602 SIP IP Telephone The 4602 SIP IP Telephone has e two Call Appearance buttons e ten dedicated feature buttons e a 2 line by 24 character display area and e a one way listen only Speaker Issue 2 2 January 2
11. er your telephone might need to be replaced Contact your System Administrator for assistance or additional troubleshooting information 26 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Problem Symptom Telephone does not activate after connecting it the first time Telephone does not activate after a power interruption Telephone worked earlier but does not currently seem to work Speaker does not operate Telephone does not ring Display shows an error informational message Basic Troubleshooting Chart Basic Troubleshooting Chart Suggested Solution Unless your System Administrator has already initialized your telephone you might experience a delay of several minutes before the telephone becomes operational On plug in your telephone immediately starts downloading the following from the server to which the telephone is connected e operational software e an IP Address and e any special features programmed by your System Administrator Report any delay of more than 10 minutes to your System Administrator Allow a few minutes for reinitialization after unplugging resetting the telephone server problems or other power interruption causes Contact your System Administrator Ask your System Administrator if your Speaker was disabled Use the Up Down Volume keys to set your ringer volume to a higher level From another telephone place a call to your extension to test this suggested solut
12. f your System Administrator Various potential network problems might cause this problem Contact your System or LAN Administrator with as complete a description of the problem as possible Ensure that both the handset and line cords into the telephone are securely connected Note that there might be a slight operational delay if you unplug and reconnect the telephone Reset or power cycle the telephone with the assistance of your System Administrator For more information see the section titled Resetting and Power Cycling the SIP IP Telephone Contact your System Administrator if these steps do not produce the desired result Verify the procedure and retry For certain features you must lift the handset first or place the telephone off hook Contact your System Administrator if this action does not produce the desired result Your telephone system might be specially programmed for certain features applicable only to your installation Contact your System Administrator 20f2 28 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Resetting and Power Cycling the SIP IP Telephone Resetting and Power Cycling the SIP IP Telephone Reset your telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator CAUTION Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem
13. g up a three party conference call 16 Speaker lt aose a so 9 sgn mo km ee deos 12 Changing to the Handset 18 Ending a call while active 18 Turning off during a call 18 Turning on during a call 18 Speaker feature a s ea s wos RE 18 Speaker LED Indicator a aoa oa 12 T Telephone description 9 Telephone Lights and Display Area Testing the 26 Testing the telephone 26 Transfer feature 19 Troubleshooting Chart Basic 27 Troubleshooting Basic 2f U Using Your 4602 SIP IP Telephone 15 V Voice Mail Message retrieving 19 Voice Message Button 12 Volume Control bution 12 32 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide
14. he products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents About This Guide 5 ONG GAN s hk a yh ue BS de dh ee BB he he a a LAG BA 5 Intended Audience 2 6 eee AA 5 Issue Dal iu 93 do o d PG F3 EWR OY ORE O X xo Y 3 Oe 9 6 How to Use This Document l l rrr 6 Docunmem Organizan uam bou 3 SES 93 9399 9 SERS E Y bos REUS 6 Conventions Used
15. in This Document 7 Symbolic Conventions c r 7 Typographic Conventions cllc 7 Related Documentation llc 8 Chapter 1 Introducing Your 4602 SIP IP Telephone 9 IMISGUCHON 44 doa dc OX deo NGI 9o PO Rmo ERA LORS 3 9 xo REC 9 The 4602 SIP IP Telephone ellen 9 Chapter 2 Using Your 4602 SIP IP Telephone 15 lHtrodUuGliOH e oux me 2440 48k BS SAS DEDE Oa PADA 44 3 15 Making CANS i402 4s eee wR wR AR we SR RR RO B OES 3 33 806 Rn 15 Redialing the Last Number Called 16 Receiving Calls 5 92 95999 PERROS AR Ek RO BRE A HS KB SSS 16 Call Handling Features c llle 16 CONIGIGNGE 6254 ok SOS OE BE RESET DE SHOES d E POR ON RE oh E 16 HO 6 26 23 Ce Seeker 9944995959 PBB SHH NS 9 17 j METER TCRETTTLTTETTTUT EIC 17 SDUBROF 3 4 27979 RO OE LARA eA DA MERA EES CKD UR CA AR 18 TEADISTOE 274 coach UR Eee Re ORC ded WK iode Oe cH Se eco CALORE we de BA 19 Retrieving a Voice Mail Message ee ee 19 Logging On and Off the Telephone lll es 19 Logging the Telephone On 1 2 eee ee te et 20 Logging Off the Telephone eee ee ee es 20 Chapter 3 Headsets and Handsets 21 na TON ces is ieee et ce A ke ee ak SSK a ee Sa ee A Gr are aS SS 21 Headsets for 4600 Series SIP IP Telephones
16. ing ring pattern selection interrupts the process and you must start over from Step 1 Issue 2 2 January 2006 25 Telephone Management and Troubleshooting Interpreting Display Icons As you become more familiar with your telephone you will recognize the icons associated with the state of a call or the telephone This chart provides an overview of the icons you might see Check with your System Administrator to verify if the descriptions are accurate for your system Icon Meaning No Icon Shown Idle Indicates the line is available Active Indicates the line is in use On Hold Indicates a call is on hold on this line Ringing Indicates an incoming call is arriving on this line Soft Hold Indicates this line was put on hold pending a conference or a transfer fa Testing Your Telephone The Test feature helps you verify that your telephone lights and display are operating properly Testing the Telephone Lights and Display Area 1 With the telephone on hook press and release the Mute button Then press the following numbers on the dialpad which stand for TEST 8 3 7 8 The display indicates the self test has started If the test is successful the top line displays the message Self test Passed end If the test is unsuccessful the top line instead displays the message Self test Failed end 2 Press to end the test If nothing appears on the display area and the telephone is receiving pow
17. ion Most messages involve server telephone interaction If you cannot resolve the problem based on the message received contact your System Administrator for resolution 1 of 2 Issue 2 2 January 2006 27 Problem Symptom Telephone Management and Troubleshooting Suggested Solution continued Characters do not appear on the Display screen Audio quality is poor specifically e you hear an echo while using a handset e Static e sudden silences or gaps in speech e clipped or garbled speech and so on No dial tone A feature does not work as indicated in this guide For example the Redial button does not operate as described All other telephone problems For more information see Telephone does not activate after connecting it the first time e Check all lines into the telephone to ensure that it is properly connected e Check the power source to ensure that your telephone is receiving power e Perform the following Test procedure With the telephone idle on hook press and release the Mute button Then press the following numbers on the dialpad 8 3 7 8 which stand for TEST The display indicates the self test has started then reports if the test succeeded or failed If nothing appears on the display and the telephone is receiving power your telephone might need to be replaced If these suggested solutions do not resolve the problem reset or power cycle the telephone with the help o
18. ling Features 16 Line buttons ee To Calls Logging the Telephone On and Off 19 Making ee 15 RECEIVING te ea 3 ke fa a be tae 16 Redialing the last number called 16 M Conference Making Calls dew dex da ho ee AN a 15 Dropping the last person added to the call 17 Message Waiting Lamp s ti Conference button a a 12 Mute button 0X 12 Conference feature 16 Mute LED Indicator ee ee 12 Conference setting up a three party call 16 m Conventions Used in This Document T P D Power Cycling the Telephone 30 Display Area and Lights Testing 26 Display area description of 11 R Display Icons Interpreting AE M 25 Receiving Calls 2 2 20000048 16 Document Organization 6 Redial button 13 Document How to Use 6 Pa aa Eg cce nen Ga Redialing s ee 1 Documentation Related 8 Related D tati 8 Dropbutton cm om ee KG 13 Maie AU Le REMO Ba RR ee T Dropping the last person added to a Conference Call 17 Pesetingidnd E over Veng TME SIPU TSISpHOFes M Resetting Your Telephone 28 Retrieving a Voice Mail Message 19 F Ringer Tones Interpreting 23 Ringing Pattern Personalizing 25 Feature Button Descriptions 11 Issue 2 2 January 2006 31 Index S Settin
19. mmed reset procedure cannot be performed or does not correct the problem 1 Unplug the telephone and plug it back in The telephone connection is reestablished 2 If power cycling does not correct the problem your System Administrator can perform a more severe power cycle by unplugging the telephone and Ethernet cables A WARNING Because the type of power cycle mentioned in Step 2 involves reprogramming certain values only your System Administrator can perform that step 30 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Index Index Numerical H 4600 Series SIP IP Telephones Handsets and Headsets 21 Handsets cranar 22 Held call adding to a conference call 17 Headsetsfor 21 Hold button cll 12 4602 SIP IP Telephone Using the 15 Hold feature s 2 ee ee 17 How to Use This Document 6 A About This Guide 5 l Adding a held call to the current call when Icons Interpreting a 26 conferenbing eee LA Illustration of telephone sss 10 Intended Audience for this guide 5 Interpreting Display Icons 26 B Interpreting Ringer Tones 23 Basic Troubleshooting Chart 27 Issue Date of this document 6 Button Feature Descriptions 11 L C Lights and Display Area Testing 26 Call Hand
20. ne Redialing the Last Number Called The Redial feature automatically starts dialing the most recent extension or outside number dialed Press the Redial D button The last number dialed is automatically redialed Receiving Calls When someone calls you a flashing Bell 4 icon appears in the display next to one of the two Call Appearance buttons as the telephone rings To answer the call pick up the handset and talk The Bell icon changes to a Handset icon indicating you are active on the incoming call Call Handling Features The features described in this section are available while calls are in progress Conference Use the Conference feature to conference two additional parties for a three way conference call Setting up a three party conference call 1 Dial the first party then press the Conference button The current call is placed on hold the telephone displays the soft Hold ML icon and you hear a dial tone 2 Dial the number of the next party and wait for an answer 3 Press the Conference T button again to add the new party to the call All parties are now connected 16 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Call Handling Features Adding a held call to the current call 1 With the current call active and the other party on hold press the Conference Tv button The current call is placed on hold and the telephone displays the soft Hold Wa icon 2 Select the call appearance of
21. nsfer Line buttons e a The two Call Appearance buttons are dedicated to incoming and outgoing calls and are labeled with an a for the first Line button and b for the second Line button 1 of 3 Issue 2 2 January 2006 11 Introducing Your 4602 SIP IP Telephone Table 1 4602 SIP Telephone Button Feature Descriptions continued Callout Button Button Feature Number Feature Name Description 4 Speaker Accesses the listen only one way Speaker feature 5 Speaker LED Lights steadily when the listen only one way Speaker is Indicator active 6 Voice Message Accesses your Voice Messaging System Button 7 Mute Turns off the active handset microphone to prevent the other person from hearing you 8 Mute LED Lights steadily when the handset is muted Indicator 9 Volume Adjusts the handset speaker or ringer volume depending Control on which item is in use 10 Numeric Standard 12 button pad for dialing telephone numbers Dialing Pad 11 Hold Red button used to place a call on hold 12 Transfer Transfers a call to another telephone 13 Conference Sets up conference calls with more than one other person 20f3 12 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide The 4602 SIP IP Telephone Table 1 4602 SIP Telephone Button Feature Descriptions continued D Callout Button Button Feature Number Feat
22. nswer and press the Transfer qe button after announcing the call A confirmation message Transfer Complete appears briefly 4 Hang up your handset Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox the Message Indicator at the top middle of the telephone illuminates To retrieve your voice mail press the Message button above the numeric dial pad The 4602 SIP Telephone automatically dials your voice mail system Once connected to your corporate Voice Mail follow your standard voice mail retrieval procedures If you have voice mail related questions contact your System Administrator The Voice Mail feature can be disabled If voice mail retrieval does not operate as indicated contact your System Administrator to ensure that your voice mail connection is enabled Logging On and Off the Telephone You can log your telephone off as a security precaution to prevent unauthorized use The two procedures in this section apply to logging the 4602 Telephone off and back on Note The password referred to in the procedures refers to your telephone extension password Issue 2 2 January 2006 19 Using Your 4602 SIP IP Telephone Logging the Telephone On When the telephone is in a logged off state the prompt Ext appears on the top display line 1 Use the dial pad to enter your extension number 2 Press the pound button The prompt Password appears on the top line of the displa
23. ovember 2004 use an HIC cord instead Avaya also offers a cordless headset solution LKA10 with up to a 150 ft mobile range from the base In combination the LKA10 and the MIP 1 provide remote call answering and call initialization features on these IP telephones e 4610SW e 4620SW e 4620 e 4630SW Issue 2 2 January 2006 21 Headsets and Handsets The MIP 1 must be ordered separately Without the MIP 1 the LKA10 operates with other Avaya IP Telephones but cannot be used for remote call answering or call initialization The following table summarizes the Avaya corded headset connectors and cordless headset options and provides ordering codes Headset Connector Type Ordering Code M12LUCM Corded 407639715 HIP Cord Corded 700212442 HIC Cord for 4620SW 4621 4622 Corded 408122950 and 4625 IP Telephones LKA10 includes Headset Cordless Solution 408271385 MIP 1 Accessory 700281074 Note Your System Administrator must administer IP telephones without a fixed headset button for headset operation when using the HIP Cord Handsets for 4600 Series SIP IP Telephones Specialized handsets are available for noisy environments hearing impaired users and other special purposes The following table describes specialized handsets and replacement handsets for your telephone Handset Connector Type Ordering Code AK1A 2001 Replacement Handset 700203797 AK5A 1001 Push to Talk 700229727 AK6A 1001 Amplified 700229735 AK8A 1001
24. res on the telephone itself e making and receiving calls e getting your voice mail messages e alist of compatible headsets and handsets and e troubleshooting you can perform to ensure that your 4602 4602SW SIP IP Telephone is operating properly The 4602 and 4602SW are identical telephones from the point of view of user interface capabilities administration and so on The only difference is that the 4602SW has a second Ethernet port and an internal switch for connecting a PC to the LAN Any reference in this guide to the 4602 SIP IP Telephone applies equally to the 4602SW SIP IP Telephone Intended Audience This document is intended for telephone users who have a 4602 4602SW SIP IP Telephone at their desks It is not intended to be a technical reference guide for System Administrators or telephone technicians Issue 2 2 January 2006 5 About This Guide Issue Date This document was issued for the first time in June 2004 It was revised for Release 1 1 in September 2004 This document was revised for Release 2 2 in January 2006 How to Use This Document This guide is organized to help you find topics in a logical manner Read it from start to finish to get a complete understanding of how to use your 4602 4602SW SIP IP Telephone You can also review the Table of Contents or Index to locate information specific to a task or function you want to perform Document Organization This guide contains the following chapters
25. side the United States Issue 2 2 January 2006 23 Telephone Management and Troubleshooting Ringing Incoming Tones Meaning Half Ring ring ping Call from another extension Call from outside or the System Administrator Priority call from another extension or from an Automatic Callback call you placed A call is being redirected from your telephone to another because Call Forwarding of all calls is active Feedback Handset Tones Call Waiting Ringback Tone _ Confirmation Coverage Intercept Time out Recall Dial Reorder Ringback Meaning Low pitched rapid tone repeated 60 times per minute signifying the number dialed is in use A ringback tone with lower pitched signal at the end This tone indicates the extension called is busy and the called party was given a call waiting tone Call waiting ringback tone generation depends on the type of telephone being called Three short tone bursts indicate a feature activation or cancellation was accepted One short tone burst indicates your call is being sent to another extension for a covering user to answer Coverage tone generation depends on the type of telephone being called Continuous tone indicating dialing can start Alternating high and low tone This tone indicates either e a dialing error e denial of a requested service or e failure to dial within
26. ure Name Description 14 Drop Drops the last person added to a conference call 15 Redial Redials the last number dialed from the telephone 30f3 Issue 2 2 January 2006 13 Introducing Your 4602 SIP IP Telephone 14 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Chapter 2 Using Your 4602 SIP IP Telephone Introduction This chapter covers making calls receiving calls and using call handling features You can use call handling features when making a call or while a call is in progress Call handling features have dedicated telephone buttons such as e Conference e Hold e Mute e Transfer and e Speaker This chapter also includes information on retrieving messages left in your voice mailbox Making Calls To make a call 1 Pick up the handset or press the Speaker button The first available call appearance displays the active icon 2 Dial your party Connection proceeds 3 If you pressed the Speaker button in Step 1 pick up the handset when your party answers Note If you experience difficulty making International calls remember that dialing automatically completes five seconds after the last dialed digit Some dial plans require this five second interval to indicate that your dialing sequence is complete If you continue to experience difficulty calling internationally contact your System Administrator for specific instructions Issue 2 2 January 2006 15 Using Your 4602 SIP IP Telepho
27. y 3 Use the dial pad to enter your password 4 Press the pound button The telephone registers and is ready for use Logging Off the Telephone To log off the telephone 1 Press the Mute C D button 2 Press the digits 5 6 4 6 3 3 L O G O F F on your dial pad The prompt Ext appears on the top display line indicating the telephone is in a logged off state 20 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Chapter 3 Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your SIP IP telephone Headsets for 4600 Series SIP IP Telephones Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone To see the available headsets go to http www avayaheadsets com index html Headsets require headset adapters connectors to operate Avaya offers three types of headset adapters for 4600 Series IP Terminals e The MIP 1 provides remote call answering and call initialization features with the Avaya Cordless Headset e The Modular base amplifier M12LUCM which is a high performance solution for users who continuously wear headsets and e The HIP cord which allows basic direct headset connection to your Avaya IP Telephone if it was manufactured before November 2004 Telephones manufactured after N
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