Avaya 4620SW IP Telephone End User Guide
Contents
1. The name number entry is updated All speed dial buttons are sorted in alphabetical order by name The Speed Dial Main screen is redisplayed O O O 6 When you are ready to exit the Speed Dial application press the Phone Exit D gt button To add a speed dial button for a Website telephone number Some Web sites may include the ability to pass names and associated telephone numbers to the IP Telephone In such cases applicable Web pages display an Add to SD softkey as provided by the Web site s author 1 Press the Add to SD softkey o The Speed Dial Editing screen is displayed to allow you to make a change to the name or number o The prompt Use dialpad to edit Number is displayed with the cursor positioned at the end of the Number field 2 Change the telephone number if required Note You can use the Left Arrow softkey and or the Right Arrow softkey to move to the cursor to the right of the character s to be changed or the Backspace button to remove the character s and reenter the character s 3 Press the Line Feature button to the left of the Name field then change the name if required Note You can use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of the character s to be changed press the Backspace button to remove the character s and reenter the character s 4 Press the Save softkey Note If you want to exit without saving press the Cancel or Delete softkey instead o The N2. button Note You can use up to 24 characters and any of the editing Line Feature buttons to insert appropriate spaces in the number being entered Note Don t forget to include any trunk number s needed to obtain an outside line 6 Verify that the Name and Number entered in Steps 3 and 5 are correct Note To change an entry use the Left Arrow softkey and or the Right Arrow softkey to move to the cursor to the right of the character s to be changed press the Backspace button to remove that character and reenter that character Alternately to erase a field entirely select that field by pressing the Line Feature button on either side of that field then press the Clear Line Feature button you can then enter new data in the cleared field 7 Press the Save softkey to add the information to a Speed Dial button Note If you want to exit without saving press the Cancel softkey instead o The Name Number entry is added to the Speed Dial list in alphabetical order by Name o The Speed Dial Main screen is redisplayed allowing you to verify that the new button is now available for automatic dialing 8 To add another Speed Dial button repeat this procedure from Step 2 9 To exit the Speed Dial application press the Phone Exit E gt button Note You can position an entry at the beginning of the list out of alphabetical order by placing a space asterisk etc as the first character of the name For example Bruce would be placed before Aar
3. potential network problems may be causing the problem Access the Network Audio Quality screen to be able to provide your System Administrator with specific information related to this problem Contact your LAN Administrator with as complete a description of the problem as possible Make sure both the handset and line cords into the phone are securely connected Note that there may be a slight operational delay if you unplug and reconnect the phone Reset or power cycle the phone with your System Administrator s assistance Contact your System Administrator if the above steps do not produce the desired result Set your ringer volume to a higher level using the Up Down Volume keys From another phone place a call to your extension to test the above suggested solution Verify the procedure and retry For certain features you must lift the handset first or place the phone off hook Contact your System Administrator if the above action does not produce the desired result your telephone system may have been specially programmed for certain features applicable only to your installation Contact your System Administrator Troubleshooting IP Telephony Applications Problem Symptom GENERAL A feature does not work as indicated in this guide or does not work as it had previously worked SPEED DIAL APPLICATION You cannot dial out using any Speed Dial button You cannot add an entry to the Speed Dial list CALL LOG APPLICATION You c
4. review this section before adding or updating a Speed Dial button Entering Characters Using the Dialpad Use the dialpad keys 0 through 9 and to enter characters in a Name or Number field To select a field press the Line Feature button on either side of the field to which you want to move When entering a Name the first press of a dialpad key displays the first alphabetic character associated with that key to the right of the current cursor position this character is shown in upper case and the cursor does not move A subsequent press of the same key replaces the character shown with the next alphabetic character assigned to that key still in upper case or the number assigned to that key if all three alphabetic characters have been displayed For example pressing the 2 on your dialpad displays the letter A Pressing the 2 key again replaces the A with a B pressing it again replaces the B with a C and pressing it again replaces the C with a 2 pressing it again redisplays the letter A and so on Pressing a different key moves the cursor one position to the right and displays the first alphabetic character associated with that key all letters after the first display by default in lower case Repeat this key press entry process to enter the rest of the party s name And you may use the Left Arrow and Right Arrow tb softkeys to move the cursor to the left or right respectively When entering a telephone number in
5. the Redial ED Feature button o The last number dialed is automatically redialed To redial using a list of the last six numbers called 1 Press the Redial E gt Feature button o The Redial screen displays the last six unique numbers dialed o The prompt Select number to dial appears at the top of the display 2 Press the Line Feature button associated with the number you want to redial o Ifthe call can be dialed the Phone application screen is displayed and the selected number dials automatically o Ifthe selected number cannot be dialed for example if all call appearance lines are currently on Hold all Redial entries are disabled If you press a number for redialing while in this state an error beep tone sounds and no further action occurs 3 Proceed with the call o A Call Log entry is created for this call 4620SW IP Telephone End User Guide 17 Page O CCC Technologies Inc The Eonaretg ence Conyers a Tones and Their Meanings As you become more familiar with your IP Telephone you will recognize the various tones you hear in response to an incoming call or while using the handset The chart below provides an overview of the tones you hear check with your System Administrator to verify if the descriptions are accurate for your system Ringing Tones accompany an incoming call Feedback Tones are those which you hear through the handset receiver or the speaker Note The PBX not the telephone generates these
6. the handset or speaker to the headset Lights steadily when the handset or headset is muted Turns off the active Speakerphone handset or headset microphone to prevent the other person from hearing you Adjusts the handset speaker headset or ringer volume depending on which item is in use As you increase or decrease the volume the top display area provides either a speaker headset handset or ringer icon to indicate for which item you are adjusting volume followed by a visual volume meter showing the volume level This button also controls the volume of the key click sounds made when you press fixed buttons on the phone such as the dialpad or softkeys Provides a port for connecting a headset on the underside of the phone Red button used to place a call on hold Transfers a call to another phone Sets up conference calls with more than one other person Drops the last person added to a Conference call or ends the current call if you are not on a Conference call Redials the last number dialed from the phone or displays a list of the last six numbers dialed for selection as set using the Options button Standard 12 button pad for dialing phone numbers Provides a port on the underside of the phone for connecting the optional EU24 Feature Key Expansion Unit which provides additional telephone Feature buttons 4620S W IP Telephone End User Guide 5 Page O CCC Technologies Inc The Eonaretg ence Com
7. while the next available line activates 2 Dial the number to which you want to transfer the call 3 If you do not want to announce the call press the Transfer ED button again and proceed to Step 6 If you wish to wait for an answer and announce the call go to Step 4 o The call is sent to the extension or number you dialed o Atwo second display message indicates the transfer is complete 4 Remain on the line and announce the call Note If the line is busy or if no one answers return to the held call by pressing the Line Feature button on which it is being held 5 Press the Transfer E gt button again o The call is sent to the extension or number you dialed o Atwo second display message indicates the transfer is complete 6 Hang up your handset 4620SW IP Telephone End User Guide 11 Page O CCC Technologies Inc Tha Eenaretg ene Coryn a Conference To add another party to a call 1 Daal the first party then press the Conference LD button o The line s display area changes to white text with a dark gray background o The current call is placed on hold o The Soft Hold am icon is displayed dial tone 2 Dial the number of the next party and wait for an answer 3 Press the Conference LD button again to add the new party to the call 4 Repeat Steps 1 3 for each party you want to conference in to the call To add a held call to the current call 1 Press the Conference LD button o The icon on
8. CCC Technologies Inc The Eenaretg ence Comaprerenag a Avaya 4620SW IP Telephone End User Guide 4620S W IP Telephone End User Guide 1 Page O CCC Technologies Inc The Eonaretg ence Congar a Table of Contents ABDOU YOU TG COON G isp ce rene AA TATAE BANA AA AA 3 Telephone IID OI AA AA AA AA PAPA 4 About the Feature Key Expansion Unit EU24 sssssssssssseceosososososososescocococosososososososososcocsososcococosososososose 6 NAAN APP NGO E e AA 6 IP Telkphony Applications AA 7 PHONG ADD IGAN O Nana NAGO BANANA NGALAN NON LANA ANN GEN NGO NANAND ANN nG ANG ANG NGA GN ANG 7 Speed Do APD ON ON KANAN GDP INDANG NAG 7 Coll Log ADDIICAHOM AA RAP AA A N AA AA 7 WW AGES AP NONA ANNA A E E T 7 6 OSU TAD ONE ODI ONS oa EEEE E O EOE AA 7 CAAD AU AIC a E NAAN E E A E 7 AO e Da a E E O E A E R E E E E 8 inte remo Data Oil SCC dD ia CE CCUG a AA NAKAPA AA AA AA AA 8 Enterin Characters Usm the DIINAN wer secucicwavectcancusossasuawnavessesoevesususovessbucnsessseceueeesecesesaveeasecasecaueveseceses 8 TAINS DUS OF ACE aa AA E EEEE EET EEEE 8 INGING EY NONDO EEEE EERE EE EEEE E AA 9 SO AA AA 9 PO O e E E gneve quasars an a0 PAANAN PO NANANA AA AA ANG 10 Hola NAAALAALA NA E 11 ECU AA AA O 11 CO AA S 12 AA AA 12 aa AA 13 DIOD ee a AA eect S 14 SPEAK PONG eo a makan 14 S AD AA AA AA AA 15 Kana E E NANANA E A E E E A AAO 17 Fones and Ti te M a AA AA 18 TO TONES E E E EE TE N NANA 18 Feedback KA AA AA RA AA PA AA 18 aag na AB
9. ad AA TE 19 Troupe OOUE AA AA AA 19 BASIC roubo es oO OS CAI AA AA ERA PARA AA AA AA PA 19 Troubleshooting IP Telephony Applications sccrcrscrscosceccsccscssccccsccsccsccsccccsccsscsccsccsccscescsscsccsccscsccscescosceces 20 ROS SAI AA outaevtuneenscineaseessonat os 21 4620S W IP Telephone End User Guide 2 Page O CCC Technologies Inc The Eonaretg ence Com prenenag a About Your Telephone The 4620SW Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications The large display area allows up to 12 application specific buttons to be presented and labeled at one time Additionally 12 Line Feature buttons 4 softkeys and numerous other fixed buttons provide access to powerful capabilities such as call server based features speed dialing a Call Log and a WML Wireless Markup Language a Web development protocol browser This last feature provides access to Web sites tailored specifically for devices with smaller display screens such as cell phones and Personal Data Assistants In addition to the features and applications described above the 4620SW provides a robust menu of options to customize your phone preferences Your telephone s display area coincides with how the Line Feature buttons are administered by your System Administrator The 4 softkeys which assist you in using 4620SW applications and features 14 standard labeled buttons which assist i
10. age Left buttons D between the Phone Exit and Options buttons are also considered phone buttons and are used to move forward Right Arrow or backward Left Arrow from one display screen to another These paging buttons work in conjunction with the paging indicators you may see on an application screen Paging indicators show that a screen has more than one page and allow you to navigate forward and back through those additional pages To activate the function or feature represented by a phone button simply press the appropriate button E gt Line Feature buttons gt appear on both sides of the display area These buttons provide call appearances Lines and other call related features as administered by your System Administrator in the Phone application and serve as application specific buttons in the Call Log or other applications For example pressing a Line Feature button in the Call Log application can select the entry to which it corresponds allowing you to take further action with your selection When entering text on a screen for example labeling a Speed Dial button several Line Feature buttons also provide editing features like inserting a comma or backspacing An example of the difference between a Line Feature button s functionality in the Phone application versus other applications is as follows if you are in the Phone application the default display screen and want to call someone you press the first Line Featur
11. all 1 Lift the handset or Activate the headset o The Speaker and the corresponding indicator light turn off o Voice control reverts to the handset headset To turn the speaker on during a call 1 Press the Speaker ED button o The Speaker indicator next to the Speaker button lights o The Speaker is now operational 4620SW IP Telephone End User Guide 14 Page O CCC Technologies Inc Tha Eenaretg ene Corn prenenag a To adjust the speaker volume 1 Press the Volume Control AI Gm button until you reach the desired volume level o The top display area shows the volume level To end a call while the speaker is active 1 Press the Speaker button o The Speaker and the corresponding indicator light turn off o The call terminates Speed Dial To add a speed dial button 1 Access the Speed Dial application by pressing the SpDial softkey o The Speed Dial Main screen is displayed 2 Press the Add softkey o The Speed Dial Entry screen is displayed with a cursor in the Name field 3 Use the dialpad to enter the name of the person being added to a Speed Dial button Note You can use up to 10 characters or up to 12 characters with Release 1 8 Note If you want to go to the Speed Dial Main screen without adding a name press Cancel instead 4 Press the Line Feature button to the left or right of the Number field 5 Use the dialpad to enter the telephone number of the person for whom you are adding the Speed Dial
12. all a person directly from the Call Log display and to add a log entry s name and phone number to a speed dial button In addition you can disable the Call Log for privacy purposes by setting the Call Log Disable option Web Access Application The optional Web Access application allows you to access Web pages reachable via links from a Home page and connected pages as administered by your System Administrator Depending on the Home page links available you may browse Corporate intranet sites or browse the World Wide Web 4620SW Telephone Options The Options function accessed using the Options BB button below and to the right of the display area lets you set certain phone parameters such as display area contrast and how you want the Redial button to work and view telephone status screens for troubleshooting or information purposes Call Appearances In the Phone application a call appearance by default takes up the entire display width while administered feature buttons take up half the display width When a call appearance is full width the Line Feature buttons on either side of that row can be 4620S W IP Telephone End User Guide 7 Page O CCC Technologies Inc The Eenaretg ene Conyers a used to select that call appearance and generally all call associated messages for that call appearance on that row When a call appearance is half width for example the full width default has been changed only the Line Feature butt
13. ame Number entry is updated o All Speed Dial buttons are sorted in alphabetical order by Name o The Speed Dial Main screen is redisplayed 5 To exit the Speed Dial application press the Phone Exit E gt button or select another application if applicable To dial a party using a Speed Dial button 1 Press the SpDial softkey at the bottom of the display screen o The first twelve Speed Dial buttons are displayed one name number per button o The prompt Select entry to dial appears at the top of the display area 2 Ifthe party you want to call appears on the display proceed to Step 3 If the party you want to call is not shown press the Page Right D button to display the next page of entries continuing until the number party you want is displayed You can also press the Page Left button to display the preceding page of entries 3 Press the Line Feature button associated with the name number of the person you want to call o The number ofthe selected person dials automatically 4 Pick up the handset activate the headset or use the Speakerphone to proceed with the call 5 Hang up the handset deactivate the headset or press the Speakerphone ED button to end the call To update speed dial button label information 1 To access the Speed Dial application press the SpDial softkey o The Speed Dial Main screen is displayed 2 Use the Page Left and or Page Right buttons as appropriate until the entry you want to update is dis
14. annot dial out after selecting a call log entry You cannot add an entry to the Speed Dial list Dialing from this application does not go through The Call Log is empty WEB ACCESS APPLICATION Pressing the Web softkey does not display a Web site Dialing from this application does not go through You cannot add an entry to the Speed Dial list OPTIONS No Options other than View IP Settings display Suggested Resolution Verify the procedure and retry Check below to troubleshoot the specific application with which you are working Ensure that any options have not been changed Contact your System Administrator if these actions do not produce the desired result Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults Check the Options screen to ensure the Call Log is not Disabled Many events can clear the Call Log including power failures rest
15. arting the telephone after logging off etc Check with your LAN Administrator to see if the Web server is down if there are network connectivity problems or other network problems Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults You have 108 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Your administrator has turned off all user settable options 4620SW IP Telephone End User Guide 20 Page O CCC Technologies Inc Tha Eonaretg ence Congar a Glossary activate To begin or turn on the operation of a feature attendant The person who handles incoming and outgoing calls at the main console AUDIX Audio Information Exchange an optional voice mail and message service that provides coverage for calls to you by recording callers messages and reporting Leave Word Calling messages call appearance button A button used exclusively to place receive or hold calls It has an assigned extension number and is equipped with a red in use light and a green status light console permission The authorization from your system manager to initiate Call Forwarding All Calls for an extension other than your own coverage Automatic redirection of calls from an unanswered phone to another phone Redirection could be to the extension of a receptionist secretary co worker AUDIX or message center A person who provides coverage
16. buttons Twelve Line Feature buttons provide both call appearances lines for incoming and outgoing calls and application specific functionality Softkeys Used to navigate to or initiate application specific actions such as Call a number Cancel the current activity Save entered data and Store a speed dial label Phone Exit Displays the Phone application main screen or if applicable exits the current call server CB based feature and normalizes the display 4620SW IP Telephone End User Guide 4 Page O CCC Technologies Inc Tha Ponsetgense Congar a 6 10 11 12 13 14 15 16 17 18 19 20 21 22 Options D Page Right Left aB Speaker LED Indicator Speaker Headset LED Indicator pina CD Mute LED Indicator Mute DD Volume Control GD Headset Jack Hold Transfer DD Conference DD Dro Redial OD Numeric Dialing Pad Feature Key Expansion Unit Connection Jack Displays the Options main screen from which display and application settings can be updated Shifts from one page to another in the same application when the display presents the paging indicator These buttons have no effect when the Paging Indicator is not displayed Lights steadily when the Speakerphone is active Accesses the Speakerphone feature Lights steadily when the headset is active With a headset connected changes audio control from
17. e call appearance button and dial your party But if you are in the Call Log application pressing the first Line Feature button selects highlights the first call log entry and displays detail information about that call In addition to the call related icons and features the icons and background display colors are associated with certain administrable features on the call server and may appear on the display Several features such as flash wink and flutter are associated with Call Center operations and may not apply to many 4620SW users Icon Description Condition Feature Button Display Background Color None Feature is on active White None Feature is off inactive Light Gray None Feature denied Broken Flutter This is a temporary condition accompanied by an error Light Gray beep the first time it occurs This condition then changes to the off inactive state None Idle indicates a call appearance line is available White 4620SW IP Telephone End User Guide 6 Page O CCC Technologies Inc Tha Ponsetgense Congar a 2 Ringing indicates an incoming call is arriving on this line White Active indicates the line is in use Light Gray Waw On Hold indicates a call is on hold on this line Dark Gray um Soft Hold indicates this line s call was put on hold pending a conference or a transfer Dark Gray Flash used for Call Center operations Light Gray Flutter used for Call Center operatio
18. e all entries from a Call Log 1 To access the Call Log application press the Log softkey o The Missed Call Log is displayed by default 2 Navigate to the Call Log screen containing the entries to be deleted 3 Press the Delete All softkey o The prompt press Delete again to confirm is displayed 4 Visually verify that you want to delete all entries for the Call Log 5 Ifyou want to complete the deletion of all entries for this Call Log press Delete Note If you want to cancel the deletion without removing all of this Call Log s entries press Cancel instead and exit this procedure o The entries are removed o The Call Log s Main Screen is displayed 6 To exit the Call Log application press the Phone Exit lt gt button To delete a single Call Log entry 1 To access the Call Log application press the Log softkey o The Missed Call Log is displayed by default 2 Navigate to the Call Log screen containing the entry to be deleted 3 Press the Line Feature button corresponding to the call to be deleted o The Detail Screen for that call is displayed 4 Press the Delete softkey o The prompt Press Delete again to confirm is displayed at the top of the screen Visually verify that you want to delete the name and number displayed 6 Ifyou want to complete deleting this Call Log entry press Delete Note If you want to cancel the deletion and not remove this Call Log entry then press Cancel instead and exit this procedure
19. e appearing on the display will most likely list the features you can access with the softkeys handset tones The tone that appears in curly quotes after a step such as dial tone indicates what you should hear from your handset or speakerphone after successfully performing that step Special Instructions Use the following special instructions for operating your telephone e The first time you use these procedures you will need to customize them for yourself by obtaining the following information from your system manager 4620S W IP Telephone End User Guide 9 Page O CCC Technologies Inc The Eonaretg ence Congar a Your system manager may assign call appearances or features to the 10 call appearance feature buttons on your telephone You may also be able to use up to 12 other features accessed with the softkeys and display control buttons These features are in addition to the features that are administered on the call appearance feature buttons on your telephone Check with your system manager to see which softkey features are available to you You may also be able to use the Speakerphone or the Speaker feature Check with your system manager to see what other features you can use with your switch Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled by dialing a 1 2 or 3 digit feature access code Ask your system manager for the feature access codes for the feat
20. is a covering user DEFINITY Communications System Generic 1 and Generic 3 The Avaya switch to which your telephone may be connected Both DEFINITY Communications System Generic 1 and Generic 3 are communications systems which transmit and receive voice and data signals for all communications equipment in a network dial pad The 12 pushbuttons that you use to dial a number and access features enhanced list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains phone numbers useful to all system members and stores each of those numbers as a 1 2 or 3 digit list item extension A dialing number of 1 to 5 digits assigned to each phone connected to your DEFINITY Communications System Generic 1 or Generic 3 switch feature A special function or service such as Conference Hold Send All Calls etc feature code A dial code of 1 2 or 3 digits that you use to activate or cancel the operation of a feature group list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains phone numbers useful to members of a specific group and stores each of those numbers as a 2 digit list item handset The handheld part of the telephone that you pick up talk into and listen from This is sometimes called the receiver message retriever A person authorized by the system manager to retrieve messages for other users off hook When the handset is removed fr
21. issed calls press the softkey representing the Call Log on which that entry appears either Outgo or InAns o The selected Call Log 1s displayed 3 Ifthe party you want to call appears proceed to Step 4 If the party you want to call is not displayed press the Page Right D button to display the next page of entries continuing until the number party you want is displayed You can also press the Page Left button to display the preceding page of entries 4620SW IP Telephone End User Guide 12 Page O CCC Technologies Inc The Eonaretg ence Congar a 4 Press the Line Feature button associated with the name number of the person you want to call o The associated Call Detail screen is displayed 5 Select Call o The phone goes off hook o The selected party s number is dialed o Ifthe Phone Screen on Calling option is set to Yes in your IP Telephone Options the Phone application screen 1s displayed o A Call Log entry is created for this call Note If your administrator has set up the Enhanced Dialing feature selecting Call causes the IP Telephone to automatically add any appropriate digits such as those required to get an outside line to phone numbers in the Missed and InAns Call Logs If you press Call but the call does not go through check with your Telephone Administrator to ensure the Enhanced Dialing feature is set up properly for your environment 6 Proceed with the call as you normally would To delet
22. n telephone operation and call handling a built in two way speakerphone and an infrared interface combine to provide ease of use and flexibility The telephone is attached to an adjustable stand which allows you to optimize your viewing position using the button on the back of the stand 4620S W IP Telephone End User Guide 3 Page CCC Technologies Inc The Eonretgence Comaprerenag a Telephone Diagram This diagram illustrates the face of the 4620SW IP Telephone and contains numbered callouts which identify the phone s primary features and buttons 4 2 2 wa amp Be ese Crab CF Cun aT ATE ati TRS 5 15 Callout Button Feature Button Feature Number Name Description When lit indicates you have a message waiting on your voice messaging system This indicator can also be optioned to flash for incoming calls Message Waiting The display screen is 4 inches by 2 9 inches Information displayed varies according to the application function currently active When the phone 1s idle the top area displays the current date and time when someone is calling you the name phone number of that person is displayed there The display has eight lines six lines of which are devoted to the current application one line showing softkey labels for the current application and one line for Help and other procedural messages and four grayscale colors used to indicate activity Display Line Feature
23. ne stored number A phone number that has been programmed and stored as a 1 2 or 3 digit list item for use with Abbreviated Dialing It can be a complete or partial phone number an extension number or a trunk or feature code Once programmed a number can be accessed by first dialing the list then the list 1tem digit s under which it is stored if the number is stored on an AD xxxxx button the number can be accessed by simply pressing that button switch The device that makes connections for all voice and data calls for a network and also contains software for features Also known as a system switching system or ECS Enterprise Communications Server system list One of the four types of Abbreviated Dialing lists programmable only by the system manager Contains phone numbers helpful to all system users and stores each of those numbers as a 2 digit list item system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network trunk A telecommunications channel between your switch and the local or long distance calling network Trunks of the same kind connecting to the same end points are assigned to the same trunk group trunk code A dial code of 1 2 or 3 digits that you dial to access a trunk group to place an outside call 4620SW IP Telephone End User Guide 22 Page
24. ns Light Gray 7 Wink used for Call Center operations Light Gray Four softkeys K D appear directly below the display area and allow you to access the other 4620SW applications and then perform application specific functions like add save edit delete or cancel The labels above the softkeys reflect their function relative only to that specific screen IP Telephony Applications Your 4620SW IP Telephone provides four applications Phone Speed Dial Call Log and Web plus an Options function to define settings personalize your phone and troubleshoot certain functions All applications appear in the display area accessed by the softkeys appearing below the display A brief description of each application follows Phone Application The Phone application is the primary application through which you make and receive calls and perform call handling operations such as conference calling or transferring calls to another phone The About Your Telephone section provides information on using the Phone application Speed Dial Application The Speed Dial application provides access to speed dial buttons which facilitate automatic dialing Use this application to set up buttons for speed dialing update speed dial button label information or remove the label from a speed dial button Call Log Application The Call Log application provides three lists each showing up to 30 outgoing incoming answered or missed calls Use this application to c
25. o The entry is removed o The remaining entries on this Call Log remain sorted in chronological order o The Call Log s Main screen is displayed 7 To exit the Call Log application press the Phone Exit E gt button Reset Phone A To reset your IP Telephone 1 Press the Mute button 2 Using the dial pad press the following keys in sequence 73738 o The display prompts Reset values no yes 3 If you want to reset the phone without resetting any assigned values press asterisk Confirmation tone o The display prompts Restart phone no yes If you want to reset the phone and any previously assigned programmed values press the pound key Note Use this option only if your phone has programmed static values 4620SW IP Telephone End User Guide 13 Page O CCC Technologies Inc The Eenaretg ence Congar a o The display shows the message Resetting values o The IP Telephone resets its programmed values such as the IP address to their default values o The connection to the server is reestablished o The display prompts Restart phone no yes 4 If you want to restart the phone press If you want to terminate the restart and restore the phone to its previous state press Note Any reset restart of your phone may take a few minutes To power cycle the IP Telephone Note Use the power cycle with your System Administrator s approval only if the basic or programmed reset procedu
26. om the cradle for example when you lift the handset to place or answer a call or speaker is on on hook When the handset is left on the cradle and speaker 1s off party A person who places or answers a call personal list One of the four types of Abbreviated Dialing lists programmable by the system manager or by you the user Contains phone numbers of your choice and stores each of them as a single digit list item personal list item One of the 10 available slots on an Abbreviated Dialing personal list The first nine personal list items are given digits 1 to 9 with 0 for the tenth item pickup group 4620SW IP Telephone End User Guide 21 Page O CCC Technologies Inc Tha Eonaretg ence Conyers a A group of telephone users who can answer calls for each other through the Call Pickup feature Group members are determined by the system manager and are usually located in the same work area or perform similar job functions priority call An important or urgent call that sends a special 3 burst ring program reprogram To use your dial pad to assign a phone number to a personal list item or an AD xxxxx button for Abbreviated Dialing retrieve To collect phone messages with the Message or Voice Message Retrieval features Also with Call Park to resume a call from an extension other than the one where the call was first placed or received ringer The device that produces the electronic ringing sound in your telepho
27. on on the list To add a call log entry to a speed dial button 1 Navigate to the Call Log screen containing the party for whom you want to create a Speed Dial button 2 Press the Line Feature button to the left of the party for whom you want to create a Speed Dial button o The Detail screen for that entry is displayed Note If the AddTtoSD softkey is not displayed you already have the maximum number 108 of Speed Dial buttons labeled and cannot add a new entry until you remove an existing entry 3 Press the AddTtoSD softkey o The Speed Dial Editing screen is displayed to allow you to make a change to the name or number o The prompt Use dialpad to edit Number is displayed with the cursor positioned at the end of the Number field 4 Ifyou need to make changes to the name or telephone number you can do so now Note To move to the Name field in order to make changes press the Line Feature button on either side of that field Note To edit the current field use the Left Arrow and Right Arrow softkeys to position the cursor to the right of the character s to be changed then press the Backspace button to remove the preceding character and reenter the correct character 5 Press the Save softkey Note If you want to exit without saving press the Cancel or Delete softkey instead 4620SW IP Telephone End User Guide 15 Page O CCC Technologies Inc The Eonaretg ence Congar a o The information is saved to a speed dial button
28. ons on the appropriate side of that row can be used to select that call appearance in this case call associated messages for that call appearance show on the top display line instead Automatic Dialing Automatic dialing features include e redialing a previously called number e speed dialing a number programmed on a Speed Dial button e using an administered Abbreviated Dialing Feature button to initiate a call dialing a party listed on your Call Log or e dialing a party from a Web page displayed via the Web Access application Note The IP Telephone often receives telephone numbers through the Call Log or Web Access application that are not immediately dialable For example the Call Log may contain an incoming call from the following U S phone number 732 555 1234 In general if you try to dial that number as is the call would not go through you would first have to dial one or more digits to obtain an outside line access your corporate telephone network or add some other code before you can return the call As of Release 1 8 the IP Telephone can if appropriately administered automatically dial those extra digits for you so that with one touch the telephone automatically dials 91 732 555 1234 Your telephone administrator has information on setting up this Enhanced Dialing capability Entering Data on Speed Dial Screens If you are unfamiliar with entering data using a telephone dialpad or using softkeys for editing functions
29. played 3 Press the Edit softkey o The prompt Select entry to edit is displayed 4 Press the Line Feature button that corresponds to the button you want to update If the button to be updated is not displayed press the Right or Left Arrow softkey until the button to be updated appears o The Speed Dial Editing screen displays the prompt Use dialpad to edit Number lt 25 with the cursor positioned at the end of the Number field 5 Change the telephone number as appropriate Note You can use the Left Arrow softkey and or the Right Arrow softkey to move to the cursor to the right of the character s to be changed or the Backspace button to remove the character s and reenter the character s Note You can enter up to 24 characters in the Number field 4620SW IP Telephone End User Guide 16 Page O CCC Technologies Inc The Pownetgense Congar a Note Pressing the Delete Line Feature button while in the Name or Number field allows you to delete the entire Speed Dial label Alternately pressing Cancel at any time returns you to the Speed Dial Main screen without updating the label 6 Press the Line Feature button to the left of the Name field then change the name as appropriate Note You can use the Left Arrow softkey and or the Right Arrow softkey to move the cursor to the right of the character s to be changed press the Backspace button to remove the character s and reenter the character s Note You can enter up to 10 cha
30. prenenag a About the Feature Key Expansion Unit EU24 The Feature Key Expansion Unit is an optional device that can be connected to your 4620S W IP Telephone The EU24 contains 24 buttons onto which additional IP Telephone features and or call appearances incoming outgoing lines can be administered by your System Administrator For information about this Avaya product see our Web site at http www avaya com direct For usage instructions see the Feature Key Expansion Unit User Guide Document Number 555 250 702 available on the http www avaya support com Web site Navigating Application Screens Your 4620SW IP Telephone uses a combination of Phone Feature buttons Line Feature buttons and Softkeys to allow you maximum flexibility in operating the phone and working with its applications Phone Feature buttons are used in the Phone application and appear on the face of the telephone around the dialpad Phone buttons have an icon on the top of the button to indicate the button s function These buttons provide mostly call handling features like Transfer Conference Hold or Redial Two new phone feature buttons available on the 4620SW are Phone Exit lt I used to exit call server based features and restore the Phone screen to the display and Options 1 used to access the Options function to set certain phone parameters and view phone server connection status and other information for troubleshooting The Page Right and P
31. racters in the Name field or up to 12 characters with Release 1 8 7 Press the Save softkey Note If you want to exit without saving press the Cancel softkey instead o The Name Number entry is updated o All Speed Dial buttons are sorted in alphabetical order by Name o The Speed Dial Main screen is redisplayed 8 To update another Speed Dial button repeat this procedure from Step 2 9 To exit the Speed Dial application press the Phone Exit button To delete a speed dial button label 1 To access the Speed Dial application press the SpDial softkey o The Speed Dial Main screen is displayed 2 Use the Page Left and or Page Right buttons as appropriate until the entry you want to delete is displayed 3 Press the Delete softkey o The prompt Select label to delete is displayed 4 Press the Line Feature button that corresponds to the button you want to remove If the button to be deleted is not displayed press the Right or Left Arrow button until the button to be removed appears o The Speed Dial Deletion screen displays the prompt Press Delete again to confirm 5 Visually verify that you want to delete the Name and Number displayed then press Delete Note If you want to cancel the deletion without removing this Speed Dial button then press Cancel instead o The button is removed o The remaining Speed Dial buttons are sorted by Name o The Speed Dial Main screen is displayed To redial the last number called 1 Press
32. re cannot be performed or does not correct the problem 1 Unplug the phone then plug it back in o The phone connection is reestablished Note If power cycling does not correct the problem your System Administrator can perform a more severe power cycle routine by unplugging both the phone and the Ethernet cables Because this alternate type of power cycle involves reprogramming certain values it should only be performed by your System Administrator Mute To prevent the other person on the line from hearing you 1 Press the Mute MEI button o The other party cannot hear you o The indicator next to the Mute button lights To permit the other person on the line to hear you again 1 Press the Mute ED button again o The other party can hear you again o The indicator light next to the Mute button turns off Speakerphone To place or answer a call without lifting the handset or to use the Speakerphone with any feature 1 Press the Speaker ED button o The indicator next to the Speaker button lights o Voice control is handled by the speaker o The first available call appearance line activates 2 Place or answer the call or access the selected feature To change from the speakerphone to the handset or headset 1 Pick up the handset or Activate the headset o The Speaker indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable To turn the speaker off during a c
33. resolutions e Application specific troubleshooting this chart describes problems and solutions specific to your IP Telephone s application Phone Speed Dial Call Log or Web Access e Resetting or power cycling your phone when Basic Troubleshooting does not resolve a problem Additionally the IP Telephone Options section describes several status screens that may be used to troubleshoot certain problems as requested by your System Administrator For all other IP Telephone questions or problems contact your System Administrator Basic Troubleshooting Chart Problem Symptom Suggested Solution Phone does not activate after connecting it Unless your System Administrator has already initialized your telephone you may experience a delay of several the first time minutes before it becomes operational Upon plug in your telephone immediately begins downloading its operational software its IP address and any special features programmed by your System Administrator from the server to which it is connected Report any delay of more than 10 minutes to your System Administrator Phone does not activate after a power Allow a few minutes for reinitialization after unplugging powering down the phone server problems or other interruption power interruption causes Phone worked earlier but does not Contact your System Administrator currently seem to work Display shows an error informational Most messages involve server phone interaction If
34. sible to disable the Speakerphone feature or limit it to one way operation If your Speakerphone does not operate as indicated contact your System Administrator to be sure your telephone s Speakerphone is properly administered Speed Dial You can set up Speed Dial buttons and select the party you want to call by pressing that button Because of the IP Telephone s advanced capabilities that allow up to 108 speed dial entries speed dialing as described in the following procedure is convenient and efficient Redial Depending on how you have set it up the Redial feature automatically initiates dialing of the most recent number dialed or displays a list of the last six outgoing calls for selection of the number to be dialed Note If all lines are in use the Redial feature will not proceed with dialing nor allow selection of a number to be redialed from the Redial screen Hold To place a call on hold 1 Press the Hold lt gt button o The line s display area changes to white text with a dark gray background o The Hold icon is displayed To retrieve the held call 1 Press the Line Feature button on which the call is being held or Press the Hold button o The call is now active Transfer To send a call to another telephone 1 With the call active or with only one held call and no active calls press the Transfer ED button o The call is placed on hold o The Hold YemPPicon is displayed o You hear dial tone
35. sor position Note Some of the above commands such as Case appear only when there is data in the field in which the cursor is positioned Pressing one of these buttons causes the respective action to be taken at the current cursor position For example in entering the name D Aleo pressing the Line Feature button labeled Apostrophe after entering the letter D inserts an apostrophe following that letter Name Entry Example To add a Speed Dial button for Tom Brown you would typically press the following dialpad number button Right Arrow softkey in sequence 1 8 T 666 0 Right Arrow softkey to move the cursor one space to the right 6 m 22 b 777 r 666 0 9 w 66 n But after entering the above sequence the display shows Tombrown By incorporating the editing Line Feature buttons during entry your actual key press sequence should be 8 T 666 o Right Arrow softkey to move the cursor one space to the right 6 m Line Feature Button 12 Space 22 b Line Feature Button 5 Case changes the B from lower to upper case 777 r 666 0 9 w 66 n Conventions Conventions Used in the Procedure Descriptions Feature and Feature xxxxx Each of these represents a button that has a feature assigned to it The button is labeled with the feature name sometimes followed by an extension number shown as xxxxx or a person s name LWC CnLWC AutCB Timer Information that is offset represents the display screen The second lin
36. t to oldest and a Detail Screen The Main Screen provides the Name and Number of the calling or called party if available and a time for the current date or date for calls prior to the current date The Detail Screen displays all this information in a wider format and reminds you of what type of call it was Each Call Log can contain a maximum of 30 entries When a log contains more than six entries Page Right and Page Left buttons are available to help you scroll through the log six entries at a time Calls are listed in order from top to bottom the most recent call first Reset Phone Reset your IP Telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator Note Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem Power cycling may cause stored information such as options and settings to be lost Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you This feature 1s most commonly used in conjunction with the Speakerphone but can be used to hold an off line conversation at any time during a call 4620SW IP Telephone End User Guide 10 Page O CCC Technologies Inc Tha Eonaretg ence Conyers a Speakerphone A two way built in Speakerphone lets you place and answer calls without lifting the handset Note It is also pos
37. teady dial tone to indicate a feature request has been accepted and dialing can start Fast busy tone repeated every half second to indicate all phone trunk lines are busy Low pitched tone repeated 15 times a minute to indicate the number dialed is ringing 4620SW IP Telephone End User Guide 18 Page O CCC Technologies Inc The Eonaretg ence Com prenenag a Interpreting Display Icons As you become more familiar with your IP Telephone s display you will recognize the icons or symbols associated with the state of a call or the state of the phone The chart below provides an overview of the icons you may see check with your System Administrator to verify if the descriptions are accurate for your system Icon Meaning No Icon Displayed Idle indicates the line is available Active indicates the line is in use On Hold indicates a call is on hold on this line Ringing indicates an incoming call is arriving on this line IT Soft Hold indicates this line s call was put on hold pending a conference or a transfer Troubleshooting The 4600 Series IP Telephones are relatively trouble free This section provides helpful information for e Interpreting the different ringer tones you hear e Interpreting the telephone s display symbols e Testing your telephone to be sure it is operating correctly e Basic Troubleshooting this chart provides the most common problems an end user might encounter and suggested
38. the Number field your IP Telephone recognizes a key press as a numeral or typographic character such as or and automatically moves the cursor to the right Note You can enter text while on a call however you automatically exit text entry mode if you go off hook either via the headset handset or by a fixed button like Transfer or if you cause another screen to display for example by pressing Save or Cancel or pressing the QD 00 Editing During or After Entry Editing commands display below the Number field next to certain Line Feature buttons The commands and their actions are 4620S W IP Telephone End User Guide 8 Page O CCC Technologies Inc The Eonaretg ence Congar a Clear Remove all characters from the field in which the cursor currently resides Case Change the character to the left of the cursor from lower case to upper case or vice versa depending upon its original case Note that when entering a name the first character entered is initially displayed in upper case with subsequent characters initially displayed in lower case letters Backspace Delete the character to the immediate left of the cursor Apostrophe Insert an apostrophe at the cursor position Comma Insert a comma at the cursor position In a Number field a comma creates a short pause when the telephone automatically dials that number Hyphen Insert a hyphen at the cursor position Space Insert a blank space at the cur
39. the current line changes to the Soft Hold Gm icon 2 Press the Line Feature button of the held call 3 Press the Conference CD button again o All parties are now connected To drop the last person added to the call 1 Press the Drop AD button o The last party connected to the conference call is dropped from the call Call Log To navigate through the Call Log 1 If you want to review your outgoing calls press the Outgo softkey o The Outgoing Call Log is displayed If you want to review the calls you received and answered press the InAns softkey o The Answered Call Log is displayed If you want to review the calls you missed press the Missed softkey o The Missed Call Log is displayed 2 Ifyou want to see detailed information about a call on any of the Call Logs press the Line Feature button to the left or right of that entry o The applicable Detail Screen is displayed When you are ready to return to the Call Log Main screen from a Detail screen press the Return softkey To view a Call Log 1 To access the Call Log application press the Log softkey o The Missed Call Log is displayed by default To call a party listed in the Call Log 1 Press the Log softkey at the bottom of the display area o The first six missed calls are displayed one name number per button o The prompt Select entry for details appears at the top of the display area 2 Ifthe party you want to call is in a Call Log other than the one for M
40. tones which may be different than the list below This difference is especially true when the PBX is outside of the United States Ringing Incoming Tones Half Ring ring ping Feedback Handset Tones Call Waiting Ringback Tone _ Confirmation Coverage Recall Dial Reorder 222 aaa Ringback Ringing Tones Meaning Call from another extension Call from outside or the System Administrator Priority call from another extension or from an Automatic Callback call you placed A call is being redirected from your phone to another because Send All Calls or Call Forwarding All Calls is active Feedback Tones Meaning Low pitched rapid tone repeated 60 times per minute signifying the number dialed is in use A ringback tone with lower pitched signal at the end indicates the extension called is busy and the called party has been given a call waiting tone Three short tone bursts indicates a feature activation or cancellation has been accepted One short tone burst indicates your call will be sent to another extension to be answered by a covering user Continuous tone indicating dialing can begin Alternating high and low tone indicating either a dialing error denial of a requested service or failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit Three shorts tone bursts followed by a s
41. ures you need e To operate a feature you must have the handset off hook removed from the cradle of the telephone or the speaker or speakerphone on unless otherwise noted e Ifyou receive an intercept tone high pitched alternating high and low tone while attempting to operate any feature you have taken too much time to complete a procedural step or have made a dialing error Hang up get dial tone and return to Step 1 Feature Finder Hold Puts a call on hold until you retrieve it Transfer Transfers a call from your telephone to another extension or outside number Use when your caller needs to speak further with someone else Conference Allows you to conference up to the maximum number of parties set by your System Administrator Call Log Call logs are helpful in tracking who called while you were away from the phone for redialing the number of a previous call you made or for obtaining telephone numbers from previous calls The IP Telephone also allows you to set up a Speed Dial button for any call listed facilitating dialing of frequently called numbers All calls made to or from your IP Telephone are added to one of three Call Logs Outgoing Calls Incoming Calls and Missed unanswered Calls The Missed Call Log is displayed automatically whenever you access the Call Log application but you can quickly access a different log if desired Each Call Log has a Main Screen which lists the calls in chronological order newes
42. you cannot resolve the problem based on the message message received contact your System Administrator for resolution Speakerphone does not operate Ask your System Administrator if your Speakerphone has been disabled Characters do not appear on the Display See Phone does not activate after connecting it the first time above screen Check all lines into the phone to be sure it is properly connected Check the power source to be sure your telephone is receiving power 4620SW IP Telephone End User Guide 19 Page O CCC Technologies Inc The Eonaretg ene Congar a Audio quality is poor specifically you hear an echo while using a handset static sudden silences gaps in speech clipped or garbled speech etc No dial tone Phone does not ring A feature does not work as indicated in this guide for example the Redial button doesn t operate as described All other IP Phone problems Perform the following Test procedure with the telephone idle on hook press and release the Mute button then press the following numbers on the dialpad 8 3 7 8 which stands for TEST The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the phone is receiving power your phone may need to be replaced If the above suggested solutions do not resolve the problem reset or power cycle the phone with your System Administrator s assistance Various
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