4610 and 5610 User Guide
Contents
1. phone screen ON ANSWEF ssssssesesseisserresrerssreens 27 phone screen on Callmg 28 DICK Drs dto 39 programming funcion Kytril ia 31 Ogden da ina 34 Shorthand carnada tai 33 Q Quality of Service Oo 24 R A a ees 11 EE EE 39 leet ne 36 S shorthand Drogrammimg 33 Speakerphone ie nuserir nasaan s n Aa La R EET 10 42 speed dial AOCING Ss rd da 16 17 o EE 16 dial cuca te ade ans 15 SAND TEE 16 ele Mute EE 21 ee EE 15 troubleshooting coooocccccnnoccccnonocinonanancncnanancnnnnnns 42 US a Po 10 system Ieatures nn 6 35 T OSM a bene 41 ele Te UE 39 Tania den 13 troubleshooting sinirinin eien 42 V visual alertimg nana 29 VOICEMAIL iii RN E 38 39 Page 43 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others Intellectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trade2. Call Appearance key ona pre defined colleague s phone Hence you can pick up make and receive calls on behalf of your colleague e ALine Appearance An IP Office exchange line but not IP lines can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls e Call Coverage Appearance A call coverage appearance key alerts you when a pre defined colleague is receiving a call The covered user does not need to be using call appearance keys Hence you can pick up calls on behalf of your colleague For details of Bridged Line and Call Coverage Appearance Keys set up and their operation refer the IP Office Key and Lamp Operation manual Having more than two Call Appearance keys is very useful When holding a call you can answer or make another call and then switch between calls transfer or conference If you are set to receive call waiting indication the waiting call is shown against the next call appearance key Note e f your phone is operating in single line mode call appearance keys are not available Caution e Although the system administrator can replace the Call Appearance keys with Bridged Line and Call Coverage Appearance keys this would severely restrict the use of features such as conference and transfer It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings 4610 and 5610 User Guid
3. Call from an Individual Log acicate ee 21 Turning a Log Entry into a Speed ROU 21 Deleting an Individual Log Entry aiii 21 Deleting All Entries from a Log cui a 22 So ne Cell EE 22 CHANGING OPIO Saunier 23 AE Seed 23 Viewing IP Settings NENNEN dude ENEE tac 24 Display GOTAS lit a na 25 ere Une KO EE 25 Changing Feature E 26 Displaying Language Selection acuesto e 27 Phone SCS MON ER 27 Phone Screen On Calling sii Ad a 28 SIE A A A eM EO Beer A A ere ee ee ET 28 Message Display Rates tostada aid ias aia dni cence 28 VT Alerting WEE 29 Echo KEYS 0 cuit desucianeuis 30 Overview of the Function IS ot ea ede eee 30 Us A a ea E rea copes seas cere ead 31 Shorthand Programming MOOG EE 33 lL nghand Pro A O a IA 34 4610 and 5610 User Guide Page iii IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide System le 35 o ee EE 35 Making all iii ti 35 Answering Cll iii ii ai dia 36 E A A oa es as ce gree eae ig Re eee eae een amen alae 36 Cal Forwarding estaran 37 Rue Re EE ER 37 DG Not RTE le nilo de dd 38 o A A 38 Default Tester COS o bas 39 Management and Troubleshooting ssssssssssesseessenennnesssssnnessnnnnnsnsneenennnennneneeeees 41 OVER AA EE A Pa NG av Dea 41 Testing Your PHONG saco EENEG 41 Troubleshooting E In aras 42 A A A E A E EE EEE 43 4610 and 5610 User Guide Page iv IP Office 3 2 15 601080 Issue 3 5 June 2006 The Telephone About this Guide This guide descri
4. INDex Jack Add Edit Delete e The speed dials are sorted alphabetically e To dial a speed dial number stored press gt or amp adjacent to a name e The gt symbol indicates that there are more pages To move between pages press or a To add a new speed dial press gt Add See Adding a New Speed Dial To display an existing speed dial and edit current settings press gt Edit See Editing a Speed Dial Note e Speed dials can be used for any numbers that can be manually dialed from the extension Where for external calls a dialling prefix is required then that prefix must be part of the speed dial number Dialling a Speed Dial Number You can use the speed dial directory to make a call with the handset on hook or off hook To dial a speed dial number 1 To display the speed dial directory press gt SpDial 2 The symbol is shown if there is more than one page of speed dials To move between pages press and B 3 When the speed dial required is shown on the screen press gt or lt adjacent to the speed dial name 4610 and 5610 User Guide Page 15 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Adding a Speed Dial from the Call Log You can create a new speed dial from a call log entry See Saving a Call Log Entry to Your Speed Dial List This process will start the normal speed entry screen but pre filled with the name and number from the call log entry Ed
5. busy tone or are re directed to your voicemail Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office away from your desk or engaged on another phone call Voicemail messages can be retrieved internally or externally via any phone Your voicemail may be set up to deliver your messages by calling you whenever you hang up this feature is known as Voicemail Ringback Note e Not all systems support voicemail or have voicemail installed The following options are available for voicemail e To switch voicemail on dial 18 To switch it off dial 19 e To retrieve your voicemail dial 17 e To turn Voicemail Ringback on dial 48 To turn it off dial 49 Dialling a number while listening to your messages invokes further facilities e Once messages have been delivered they are held on the system for 24 hours this is fixed for Voicemail Lite but can be varied by your system administrator if your IP Office is equipped with VoicemailPro e You can collect your voicemail from another extension by using the PIN your system administrator has set up for you You can collect your messages if you are out of the office by either dialling from a number that has been registered for the purpose or by dialling your extension number and PIN when prompted If validation is successful then dial 2 to retrieve your mail e The system administrator also specifies the reception number to which the call is d
6. buttons on the phone such as the dial pad or soft keys 9 Mute and LED Indicator Turns off the active speaker handset or headset microphone to prevent the other person from hearing you The associated LED lights steadily when the handset or headset is muted 10 IA Headset and LED Indicator With a headset connected changes audio control from the handset or speaker to the headset The associated LED lights steadily when the headset is active 11 Headset Jack Located on the side of the phone and provides a port for connecting a headset 12 gl Speaker and LED Indicator Accesses the Speaker feature The associated LED lights steadily when the Speaker is active 13 e Phone Exit Displays the phone application main screen or if applicable exits the current IP Office based feature such as Speed Dial or Call Log and normalizes the display 4610 and 5610 User Guide Page 2 IP Office 3 2 15 601080 Issue 3 5 June 2006 The Telephone Call Appearance Keys Normally the first page of the main call handling screen contains three keys set as call appearance keys These are allocated to you by your system administrator and are indicated as a b and c Tom Extn227 ya y Ba lt Call Appearance Function Keys Keys SpDial Log SoftkKeys___Gid gt DD en a Your system administrator can allocate a call appearance key with e A Bridged Appearance A bridged appearance key matches the status and operation of the
7. is displayed To switch it off dial 02 e To switch Forward On Busy On dial 03 To switch it off dial 04 e To switch Forward On No Answer On dial 05 To switch it off dial 06 e To switch Forward Hunt Group Calls On dial 50 To switch it off dial 51 This setting is for Forward Unconditional On only Diverting Calls You can divert your calls to another extension In the examples below Nis the extension to which you want your calls diverted Note e f you do not answer calls at the temporary extension they are forwarded to your own voicemail or call forwarding number To divert calls at another extension e Dial 12 N from the extension you are temporarily using e Dial 13 N to re direct the calls back to your own extension before you return to it To divert calls at your own extension e Dial 14 N from your own extension e Dial 14 to cancel either feature from your own extension 4610 and 5610 User Guide Page 37 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list e To switch Do Not Disturb on off with or without exceptions dial 08 An N is displayed To switch it off dial 09 e To add a number to the exception list dial 10 N e Todelete a number from the exception list dial 11 N Note e Your callers other than your exceptions either hear
8. of contrast To adjust the contrast level 1 Press Y Options 2 Press and then press gt Contrast Control 3 To adjust the level of contrast press or B 4 When the contrast is set as required either e To save and return to the options menu press gt Cancel or e To return to the options menu press gt Cancel Logging Off Allows you to log your phone off to prevent unauthorized use during an absence or for privacy purposes Caution e Logging off deletes all Call Log entries and returns any options you may have changed to their default values To log your phone off 1 Press Y Options 2 Press and then press gt Log off 3 To un register your phone from the IP Office delete all Call Log entries and returns any options you may have configured to their default values press gt Yes 4 To return to the Option menu press gt No Your phone remains logged on to the network and your Call Log and options values remain unchanged To log back on e The display will show Ext xxx in the top row Press and enter your password consult your system administrator 4610 and 5610 User Guide Page 25 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Changing Feature Key Labels This feature can be used to edit and change the text label shown next to buttons To change the feature key labels 1 2 3 Press Y Options Press and then press gt Feature Butt
9. of System Features that you can always access yourself by dialling short codes For example to listen to your voicemail messages dial 17 4610 and 5610 User Guide Page 6 IP Office 3 2 15 601080 Issue 3 5 June 2006 Basic Call Handling Features Answering a Call When a call arrives at your phone you may hear a ringing tone and a blinking bell icon a icon appears against the associated call appearance key To answer an incoming call Do one of the following e If you are not active on another call answer the call using your handset headset or speakerphone See Speakerphone or e If you are active on a call already place the active call on hold see Hold and then answer the incoming call by selecting the call appearance key or e If the call appearance for the ringing call is not displayed on the current screen page press T Phone Exit to return to the first page of the Home screen When you locate the call appearance for the ringing call press the corresponding call appearance button Note e To redirect an incoming call press Y Drop to redirect the call to Forward On No Answer if set or voicemail if available 4610 and 5610 User Guide Page 7 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Making a Call You can make calls from the phone using a variety of methods as follows To manually make a call 1 Dial the required number on the key pad Remember to include the required ac
10. the Mute feature prevents the party with whom you are speaking from hearing you This feature is most commonly used in conjunction with the Speakerphone but can be used to hold an off line conversation at any time during a call To prevent the other person on the line from hearing you 1 Press E Mute The other party cannot hear you The indicator next to the E Mute button lights when mute is active 2 To reinstate two way conversation press E Mute again 4610 and 5610 User Guide Page 11 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Hold If with a call in progress a second call arrives and is shown against a Call Appearance key you can then hold the first call and answer the second call To put an existing call on hold 1 Press Hold or press gt with d against it 4 changes to showing that the line is on hold 2 To answer the second call press gt with a against it a changes to 9 showing that the line is connected To return to the held call 1 If you have a call in progress then first put that call on hold as above 2 To retrieve a held call press gt with w against it Notes e After a pre set time defined by your system administrator you are reminded that you have a call on hold by ss changing for a few moments to a and the phone ringing e If the system feature AutoHold is on consult your system administrator then you can hold an active call 3 by pressi
11. transfer and or use can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Support web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this document marks identified by and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation information For the most curr
12. 2 53 N 57 N 70 N System Features Call Pick Up Extension Call Queue Hold Music Extn Login Extn Logout Park Call Ride Call Relay On Relay Off Relay Pulse Relay On Relay Off Relay Pulse Call Steal Call Steal Conference Add Voicemail Ringback On Voicemail Ringback Off Forward Hunt Group Calls On Forward Hunt Group Calls Off Clear Call Call Pickup Members Forward On Busy Number Dial Physical Extn by Number 71 N Dial Physical Extn by ID Page 39 15 601080 Issue 3 5 June 2006 Management and Troubleshooting Overview This section provides helpful information for e Testing your phone to be sure it is operating correctly e Basic Troubleshooting this chart provides the most common problems an end user might encounter and suggested resolutions e Application specific troubleshooting this chart describes problems and solutions specific to phone application Speed Dial Call Log or Web Access e Resetting or power cycling your phone when Basic Troubleshooting does not resolve a problem Testing Your Phone The test function enables you to verify that your phone s lights and display are operating properly To test the phone s lights and display 1 With the phone idle on hook press and release Mute then press the following numbers on the dial pad 8 3 7 8 which stands for TEST The display should indicate the self test has started If the test is successful
13. AVAYA IP Office 3 2 4610 and 5610 User Guide 15 601080 Issue 3 5 June 2006 O 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation Disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link Disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End Us
14. NDex 416 KSmith 770 555 4400 10 18 680 555 4343 07 08 e Missed The log of calls that rang your extension but were not answered This includes calls that were diverted to voicemail or another number after ringing your extension 4 To select the log required type press either e InAns The log of incoming calls that were answered This includes both internal and external calls or e Outgo The log of calls made This includes both internal and external calls If the selected log contains more than one page of entries the is shown To move between 4 pages press NM and B Displaying an Individual Log Entry To display an individual log entry 1 Locate the log entry in which you are interested from lt gt Missed gt InAns or gt Outgo 2 Press or B adjacent to the entry The log entry details are shown 3 To return to the call log press gt Return 4610 and 5610 User Guide Page 20 IP Office 3 2 15 601080 Issue 3 5 June 2006 Using the Call Log Making a Call from an Individual Log entry To make a call from an individual log entry 1 Locate the log entry in which you are interested from lt gt Missed gt InAns or lt gt Outgo 2 Press or B adjacent to the entry The log entry details are shown 3 To make the call press gt Call If the number shown is external but does not include the external dialling prefix used by your phone system go off hook dial the prefix and then pre
15. aving the changes press gt Cancel To return the main Options menu press gt Return To return to the Call Handling screen without saving the changes press Phone Exit 4610 and 5610 User Guide Page 26 IP Office 3 2 15 601080 Issue 3 5 June 2006 Changing Options Displaying Language Selection When the phone is first installed it is set to display screen text in English You can select the language that you would prefer from the following English German Deutsch French Francais Spanish Espa ol Italian Italiano Dutch Nederlands Portuguese Portugu s or Japanese Katakana characters Note e This does not alter your user language setting on the phone system To change the language 1 Press Y Options 2 Press and then press gt Select display language A menu listing the available languages appears 3 To search for the language required press gor You are asked in the original language Are you sure with the same message in the new language below 4 Do one of the following e To return to the options menu without saving any changes press gt Return or e To save the settings and return to the options menu press gt Yes which is displayed in both the original and the selected language Phone Screen on Answer This action controls the phone screen display when the phone is answered When the Phone Screen on Answer option is set to Yes the phone screen appears in the displ
16. ay area when you answer a call regardless of the screen you were working with at that time You will lose any unsaved work in progress on that screen for example labeling a Speed Dial button except for the Web Access application which remembers the current web screen When the Phone Screen on Answer option is set to No the default setting answering an incoming call has no impact on the application screen displayed although the top display line will provide an appropriate message To change Phone Screen on Answer 1 Press Y Options and then press gt Application Options 2 Press gt Phone Screen on Answer It will toggle between Yes and No 3 Press gt Save To restore the previous setting without changing it press gt Cancel After saving or canceling the first Options main screen is displayed 4610 and 5610 User Guide Page 27 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Phone Screen on Calling This action controls the phone screen display when the phone is answered When the Phone Screen on Answer option is set to Yes the default setting the phone screen appears in the display area when you answer a call regardless of the screen you were working with at that time You will lose any unsaved work in progress on that screen for example labeling a Speed Dial button When the Phone Screen on Answer option is set to No answering an incoming call has no impact on the applica
17. bes how to use all the features on your Avaya IP Office 4610 5610 phone For basic phone settings and functionality refer to the relevant Quick Reference Guide for your IP Office phone Further information about IP Office is available from www avaya com support and also from www avaya com ipoffice knowledgebase Overview This guide covers the use of the 4610 and 5610 phones on IP Office These phones are physically similar however the 5610 is only supported on the IP Office whereas the 4610 is supported on a range of Avaya phone systems The diagram below shows the main phone features 13 12 11 10 8 7 1 Display Call Appearance and Feature Buttons The Call Appearance keys allow you to handle multiple calls with the display showing call information There are 4 pages in the display giving up to 24 system features that can be allocated to the function keys The information displayed varies according to the active feature 4610 and 5610 User Guide Page 1 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide 2 Message Waiting Lamp Used as follows e On Continuous There are new messages in your voicemail mailbox or in another mailbox for which you have been configured to receive Message Waiting Indication e Flashing The lamp can also be set to flash when the phone receives a call See Visual Alerting 3 lt gt Softkeys Used to navigate to or initiate certain features such as Spee
18. cess code for example 9 for an outside line and listen to the progress of the call 2 Adjust the speakerphone volume as necessary To change the volume press w and a The eight volume levels are displayed 3 If the call is not answered press lt Speaker or press Y Drop or When the call is answered either speak or pick up the handset and speak to the called party To automatically make a call Do any of the following e To have the phone dial the last number that you dialed press EO Redial and then press gt or e Access the Call Log and initiate a call to a specific entry or e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Dialling a Speed Dial Number When the call is answered either speak or pick up the handset and speak to the called party Clearing a Call To clear an established call Either e Replace the handset or e Press Y Drop 4610 and 5610 User Guide Page 8 IP Office 3 2 15 601080 Issue 3 5 June 2006 Basic Call Handling Features Headset Working When a headset is to be used on your phone it must be plugged in to the headset socket on the base of the phone To activate the headset and switch off the handset press Headset The lamp beside the button is illuminated when headset working is activated To answer an incoming call e Press gt next to the flashing bell icon a To clear a headset call e Press Y Drop To manually
19. cnncanns 7 36 GIBa eta iea raa aN 8 Conferencia 13 14 39 diverting ue ieee ieee dee eile e 37 forwarding ccccccccnnonononocinonnconnnononccnnonnnnnnn nono 37 39 A tae ee AG Oe ues 12 MAKING ae 9 21 35 HUE otto ie aie ia 11 FOE gen iert Ce eeh Ek e ee e Et 11 Can erase is 13 VOICE Mall minis a aa 38 39 WAITING catala 36 39 changing feature key labels AA 26 CONTELEM CEs acatar cidade dinar 13 14 D default feature CODES occcccococicocicocinininncnnnnneninininnnns 39 deleting Call iii 21 22 Speed diol eass r 16 El ei tornado 5 display Call tiMers ooocoooonnnccccnonociconanoccnnnananrnnnnnannnn 28 display COMAS EE 25 diverting calpe err a 37 donot CISTUID BEE 38 39 E Gerrard a EE a 35 F feature key Iobels ececeeeeeeeceeeeeeeeeeeeeeeeeeeeeneaees 26 follow TEE 39 forwarding calls ccceceeeeeeeeeeceeeeeeeeeeeseeaees 37 39 FUNCTION Keys 00 0 eceeeeeeeeceeeeeeeeeeeeeeeeeeeeeeeeesenaees 30 31 H Neal Otura data 9 le EE 12 luet UE 39 4610 and 5610 User Guide IP Office 3 2 Index l INCOMING calS cicirine 4 7 9 internal CallS ae 35 IPS S viii 24 L e o 27 elei Ee EE 41 line appearance ee eceecceceesecceeeeeeeeecetteneeeeeeeeeeeeeneaes 3 lOQGGING Off ic A aa A 25 longhand programming 34 M making calS Aere cta 8 9 35 Ee En EE 41 message display rate ooooooccconnnccccnnoccccconancncnnnancncnnnn 28 MUITO iia in ante ca ee dot 11 P park call raire lead 39 personal ringinQ nese r E 23
20. d Dial or Call Log as well as control certain actions within the features These keys correspond to the text prompts in the display screen immediately above them 4 a Page Right Left Shifts from one page to another in the same application when the display presents the paging indicator 4 These buttons have no effect when the paging indicator is not displayed 5 Options Displays the Options main screen from which display and application settings can be updated 6 Call Handling Buttons e Hold Red button used to place a call on hold e C gt Transfer Transfers a call to another phone e H Conference Sets up conference calls with more than one other person e Y Drop Drops the current call or if on a conference call drops the last person to join the conference HQ Redial Redials the last number dialed or displays the last 6 numbers dialed from the phone depending on configuration via the Options menu 7 Numeric dialling Pad Standard 12 button pad for dialling phone numbers 8 wAVolume Controls Adjusts the handset speaker headset or ringer volume depending on which item is in use As you increase or decrease the volume the top display area provides either a speaker headset handset or ringer icon to indicate for which item you are adjusting volume followed by a visual volume meter showing the volume level These buttons also control the volume of the key click sounds made when you press fixed
21. e Extn290 290 Backspace Clear Symbol Cancel e For example the key 2 is also marked as A B and C To enter a C press 2 until C is displayed e To enter the next character from the same key e g a press to move the cursor right and then enter the character or simply press another key e f you make a mistake use to move the cursor to the right of the incorrect character and then use gt Backspace to delete it or to delete the last character entered press gt Backspace 4 As you enter Name characters you can use a number of other controls e gt Case Change the case of the current character between upper and lower case e gt Moves the cursor right one character e Moves the cursor left one character e gt Clear Delete the whole name e gt Backspace Delete the character to the left of the cursor e lt gt Symbol provides access to the following symbols Period Comma Hyphen Space inserts a space between characters Slash or Apostrophe e lt gt Save Save the speed dial changes e lt gt Cancel Return back to the speed dial directory without making any changes 5 When the Name has been entered press gt Done 4610 and 5610 User Guide Page 17 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide 6 The Number menu is displayed Enter the required number including any external line access digit for example 9 Extn290 290 Back
22. e Page 3 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Call Appearance Key Icons The icons displayed against the Call Appearance Feature keys allow you to determine the status for example on Hold of each call Icons also indicate whether a feature has been activated for a particular button e Incoming Call a A a symbol next to a call appearance key indicates an incoming call To answer the call and put any other current call on hold press the adjacent gt a e Connected 3 A Y symbol next to a call appearance key indicates that it is the currently connected call The caller s phone number if available is also shown To put the call on hold press the adjacent gt d An His displayed e OnHold A w symbol next to a call appearance key indicates a call on hold To take the call off hold and put any other current call on hold press the adjacent gt w e Function Active The feature is highlighted on the display 4610 and 5610 User Guide Page 4 IP Office 3 2 15 601080 Issue 3 5 June 2006 The Telephone The Display B D 01 DISC CONN CONF Note Phone Locked Internal calls only Call Forwarding On See Call Forwarding In Group You can enable disable group membership Held Call Shows the number of held calls See Hold Do Not Disturb On See Do Not Disturb Out of Hours This is displayed if one or more Hunt Groups is in Out of Hours mode Pa
23. e changed from your phone To view IP settings 1 Press Y Options and then press View IP Settings 2 There are two pages of display Press a and and select from IP Address Settings IP Internet Protocol address information identifies certain components and connections The IP address information includes the location address of your phone on the IP Office unit the location and port connection of the IP Office itself the call routing and mask addresses and the identification of the File Server with which your phone interacts Although technical in nature having this information available and knowing how to get to it can assist your system administrator in tracking questions about or problems with phone functions or connections Quality of Service QoS Information QoS refers to a number of mechanisms used to improve audio quality over the network Phone Interface Your phone interfaces with several system hardware devices and software This screen provides information about three of the main interfaces Miscellaneous Information The miscellaneous status screens provide additional information about your phone and its connections 3 To return to the first View IP Settings screen press gt Return 4610 and 5610 User Guide Page 24 IP Office 3 2 15 601080 Issue 3 5 June 2006 Changing Options Display Contrast You can adjust the contrast level on the phone display You can choose from among fifteen levels
24. eakerphone has been disabled Characters do not appear on the display screen See Phone does not activate when connected for the first time above Check all lines into the phone to be sure it is properly connected Check the power source to be sure your telephone is receiving power Perform the following Test procedure with the telephone idle on hook press and release Mute then press the following numbers on the dial pad 8 3 7 8 which stands for TEST The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the phone is receiving power your phone may need to be replaced If the above suggested solutions do not resolve the problem reset or power cycle the phone with your system administrator s assistance No dial tone Make sure both the handset and line cords into the phone are securely connected Note that there may be a slight operational delay if you unplug and reconnect the phone Contact your system administrator if the problem persists Phone does not ring Set your ringer volume to a higher level using wand From another phone place a call to your extension to test the above suggested solution All other IP problems Contact your system administrator SPEED DIAL APPLICATION You cannot dial out using any Speed Dial entries Dial button Check that all call appearances incoming outgoing lines are not already in use If all lin
25. ent versions of documentation go to the Avaya Support web site http www avaya com support or the IP Office Knowledge Base http marketingtools avaya com knowledgebase Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Table Of Contents The TELE PN ONG wis iia 1 AR QUIE cette ee ee ee eer ee ren ee ee tee er ere error 1 A 1 Call Appearance A ecient Ge aren Gite Neca ee 3 Call Appearance Key ICONS tac ice hla ON ca A O ch ied a EEN 4 eelere e e St eh e o ea ct ee an cs 5 System e ET 6 Basic Call Handling GAGS aran AA AA 7 AE ele Le RRE EE 7 Makino a all e e e e e a O 8 GCIBANING a allanar corri pibes 8 Headset WO RIM A da A 9 SPEAKSIPNONS EE 10 ER TEE 10 El ee ege 11 AEE EE gege eelere 11 lee DEE 12 Transit tata a a a da 13 CONTENTO a a a a 14 Using Speed DialS oommimnimmicanniiinaii s 15 OVERVIEW MK 15 Dialling a Speed NR Ren EE 15 Adding a Speed Dial from the Call Log 0 a ici 16 Editing a Spe6ed Dial ion aa 16 EI ne SPCC H RI EE 16 Adding a Now Speed Dial dt ise 17 Using the Call LOG BE 19 Overview of the Call Log eto a aia ota ides feel cies dates 19 PCCOSSING TC A Zed eed eee Ses eae tetas ec ae age eee eee tees 20 Displaying an ee te IER L og Entidad 20 Making a
26. er a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction
27. es are in use wait until a line is available to make your call You cannot add an entry to the Speed Dial list You have 100 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry CALL LOG APPLICATION You cannot dial out after selecting a call log entry Check that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You cannot add an entry to the Speed Dial list You have 100 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Dialling from this application does not go through Your administrator must administer settings for the Enhanced dialling feature beyond the defaults 4610 and 5610 User Guide Page 42 IP Office 3 2 15 601080 Issue 3 5 June 2006 Index A about this UI ee a 1 admin admin c oooocccnnncncnccnonononnnnnncinonanonnnnonos 31 33 34 answering calS sieniin iena iaaii 7 36 B bridged appearance s sssessssesssrrssesrnesrrnnesrnnnesennnesnnn 3 DUO Sanit a a Sega 1 C Call appearance keyS ooooonocccccnnoccccnoconaccnnnanancnnnnnns 3 4 call coverage appearance cccoococccccononcccnononcnnnnnancncnnns 3 call log eene WEEN 20 del cai ia ta is 22 GISPIAVING aii aie teal 20 E e ed en ar ee 22 OAEIAE 19 See GIS licita iia 16 troubleshooting sei an AS 42 calls ANSWELING cccccoccoconoconononnnnnanononcnnnnncnnnnnnnnn
28. hanging Options Personal Ringing The IP Office uses distinctive ringing for different types of calls e A repeated single ring for internal calls e A repeated double ring for external calls e A single ring followed by two short rings for ringback calls These options are fixed by the IP Office You can personalize your phone s ringer sound so that you can recognize it from other ringing phones To select a personal ring 1 Press Y Options 2 Press and then press gt Personal Ringing A menu with the current ring pattern appears This alters the tone and style of ringing used by the phone the ring pattern is still controlled by IP Office according to the call type 3 To select a ringing pattern press Pattern 1 to 8 The selected ringing pattern is heard 4 When you have selected a ringing pattern press gt Save You will hear a confirmation tone and be returned to the options menu 5 If you want to return to the options menu without changing the ring pattern press gt Cancel 4610 and 5610 User Guide Page 23 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Viewing IP Settings Views of phone and system information are available from the IP settings screen You do not normally need to view this information however your system administrator may ask you to report certain values from any of the status screens in the event of problems The status screen data can be viewed but cannot b
29. iting a Speed Dial To edit a speed dial 1 2 Press gt SpDial and then press gt Edit Select the speed dial entry you want to edit To display different pages of speed dials press a and Be When the required entry is displayed press the adjacent gt or Edit the speed dial using the same methods as for adding a new speed dial See Adding a New Speed Dial To return to the speed dial list press gt Save Deleting a Speed Dial To delete a speed dial 1 2 Press lt gt SpDial and then press lt gt Delete Select the speed dial entry you want to delete To display different pages of speed dials press a and B Press lt gt Delete again or to exit without deleting press gt Cancel Select another entry to delete or to return to the speed dial list press Phone Exit 4610 and 5610 User Guide Page 16 IP Office 3 2 15 601080 Issue 3 5 June 2006 Using Speed Dials Adding a New Speed Dial To add a new speed dial 1 Press gt SpDial and then press lt Add If a message stating that the speed dial list is full appears you must first delete an existing entry before adding a new entry See Deleting a Speed Dial Extn290 290 Symbol Cancel 2 The cursor a symbol is initially in the empty name field Begin entering text using the phone keypad Each key is marked with the letters it provides You may have to press the key more than once depending on the character you requir
30. iverted if the caller dials 0 and your email address if your voicemail and email are integrated 4610 and 5610 User Guide Page 38 IP Office 3 2 15 601080 Issue 3 5 June 2006 Default Feature Codes The following are the normal default feature codes available to all users Your system administrator may add additional codes for other features and for speed dials The N where shown should be replaced by the appropriate number For example with 07 N replace N with the extension to which you want your calls forwarded when you have forwarding switched on 00 01 02 03 04 05 06 O7 N 08 09 10 N 11 N 12 N 13 N 14 N W I 16 17 18 19 20 N 21 N 29 30 31 Cancel All Forwarding Forward Unconditional On Forward Unconditional Off Forward On Busy On Forward On Busy Off Forward On No Answer On Forward On No Answer Off Forward to Number Do Not Disturb On Do Not Disturb Off Do Not Disturb Exception Add Do Not Disturb Exception Delete Follow Me Here Follow Me Here Cancel Follow Me To Call Waiting On Call Waiting Off Voicemail Collect Voicemail On Voicemail Off Set Hunt Group Night Service Clear Hunt Group Night Service Toggle Calls Call Pick Up Any Call Pick Up Group 4610 and 5610 User Guide IP Office 3 2 32 N 33 N 34 35 N 36 37 N 38 N 39 40 41 42 43 44 45 N 46 47 48 49 50 51 5
31. m of the display Enter the data using the normal phone keypad The upper part of the display reverts to showing the functions currently assigned to each gt and a 6 To move between the pages of display keys press a and Ie 7 To select the display key against which to program the new function press zor lt 2 Caution e Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the phone system If the display slot is not already used the display shows BUTTON PROGRAMMED e Toend programming press SR Phone Exit e To continue programming other functions press zCont If the display slot already has a programmed function the display shows FEATURE ON BUTTON Press 4 or until Repla Keep and Delet are shown along the right hand edge of the display e To replace that existing function with the one just programmed press Repla BUTTON PROGRAMMED is displayed e To keep the existing function and forget the function just programmed press Keep e To delete the existing function and forget the function just programmed press Delete 4610 and 5610 User Guide Page 34 IP Office 3 2 15 601080 Issue 3 5 June 2006 System Features Introduction As well as your phones specific features you can access a number of system features by dialling short codes These instructions are for the system s default configuration They assume that you a
32. m your own phone by using Call Pick Up lift your handset and dial e 30 to answer a call ringing anywhere e 31 to answer a call within your group e 32 201 to answer the call for a particular extension in this example 201 Note e f your phone rings for any longer than a specified period 15 seconds in default any re direction feature that you have activated such as voicemail or call forwarding will come into effect Call Waiting Call Waiting tells you if another call arrives while you are already making a call by providing a call waiting tone If you hear the call waiting tone either end your current call or put the caller on hold The waiting call should then ring To turn call waiting on dial 15 To turn it off dial 16 Note e Call Waiting is only used for a single line phone with no call appearance buttons programmed 4610 and 5610 User Guide Page 36 IP Office 3 2 15 601080 Issue 3 5 June 2006 System Features Call Forwarding Your calls can be forwarded to another extension or an external number when e You are away from your desk on no answer or e Your extension is busy on all Call Appearance keys or e You are away from the office e g when you are on holiday The following options are available for call forwarding e Tosetthe number to which your calls are forwarded dial 07 201 forwarding to 201 in this example e To switch Forward Unconditional On i e not Hunt Group dial 01 A D
33. make a call e Dial the number Remember to include the required access code for example 9 for an outside line and listen to the progress of the call To automatically make a call Do any of the following e To have the phone dial the last number that you dialed press 2 Redial and then press gt or e Access the Call Log and initiate a call to a specific entry or e Access the Speed Dial List in your personal directory and initiate a call to a specific entry See Dialling a Speed Dial Number When the call is answered speak to the called party 4610 and 5610 User Guide Page 9 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Speakerphone The two way built in speakerphone allows you to make and answer calls without lifting your handset Keep in mind that two way speaker phones may not operate satisfactorily in every environment such as in very noisy locations and that they operate best when you speak directly too them To make or answer a call without lifting the handset or to use the speakerphone with any feature 1 Press K Speaker The LED beside the button illuminates 2 Make or answer the call or access the selected feature 3 Adjust the speakerphone volume if necessary To change the volume press and w The display shows the eight volume levels To change from the speakerphone to the handset e Pick up the handset and talk To change from the handset to the speakerphone 1 P
34. marks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements Any comments or suggestions regarding this document should be sent to wgctechpubsOavaya com O 2006 Avaya Inc All rights reserved Avaya Unit 1 Sterling Court 15 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel 44 0 1707 392200 Fax 44 0 1707 376933 Web http www avaya com ipoffice knowledgebase 4610 and 5610 User Guide Page 44 IP Office 3 2 15 601080 Issue 3 5 June 2006
35. ming Mode and Longhand Programming Mode respectively Admin1 The programmable functions available via an Admin1 key Name Description Toggles Data Park Park No Yes lt User gt User No Yes lt Group gt Group No Yes lt Number gt Dial No Yes Flash Hook Flash No No 4610 and 5610 User Guide Page 32 IP Office 3 2 15 601080 Issue 3 5 June 2006 Function Keys Shorthand Programming Mode 1 Press Admin or Admin 1 See Function Key Programming 2 The Admin or Admin1 menu is displayed similar to the following Admin Pages 4 227 4 51pm 120 05 pm 1 20 05 Say d a HFAns CJ Press this key to step back one page through the Admin options e d Press this key to step forward one page through the Admin options SpDial Log Log With the exception of Expl the names shown are the features that you can assign to soft keys When Admin has been selected you can display the full name of the feature by pressing Expl See Longhand Programming Mode Admin1 Page 4 227 amp 51pm1 2005 pm 1 20 05 CJ Press this key to step back one page through the Admin options Press this key to step forward one page through the Admin options 3 On the Admin pages press NM and l to move through the list of feature 4 When the function required is shown press gt adjacent to its name 5 If the function requires some data to be entered is shown at the bottom of the display Enter the data using the no
36. mith 70 555 4400 10 18 Acme 680 555 4343 07 08 e The name of the called or calling party if available e The number of the called or calling party e The time of the call e The date of the call if prior to the current day e The 4 gt symbol indicates that the log contain more pages of entries To move between pages press and B Note e Only outgoing calls made using the dial pad or a SpDial entry are logged To display full details of a log entry press gt or lt adjacent to a log entry Each individual log entry includes details similar to the following Extn290 290 Number 0 170 736 4416 Time Date 10 30 12 03 AddToSD Call Delete Return e The number of the called or calling party e The time of the call e The date of the call e The duration of the call for outgoing and answered calls not shown above for missed calls Apart from using the call logs for information you can turn a call log entry into a speed dial for future calls You can also delete individual log entries or the all entries in a particular log Caution e Call log entries are lost whenever the phone system or the individual phone are reset 4610 and 5610 User Guide Page 19 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Accessing the Call Logs To access the call logs 1 Press gt Log 2 The call log always opens in the lt gt Missed calls log Extn290 290 70 736 4416 16 24 I
37. ng the second call s Call Appearance button a If AutoHold is off then pressing the second call s Call Appearance button a will drop the first call e To transfer a held call see Transfer 4610 and 5610 User Guide Page 12 IP Office 3 2 15 601080 Issue 3 5 June 2006 Basic Call Handling Features Transfer The Transfer feature allows you to transfer a call from your phone to another extension or outside number To transfer the current call to another extension 1 With a call in progress press gt Transfer 2 When you hear dial tone dial the number to which the call is to be transferred 3 Do one of the following or or or To transfer the call without announcing it press kat Transfer again The transfer is complete To announce the call before transferring it wait for the called party to answer If the called party is willing to accept the call press Transfer again to complete the transfer If the called party does not wish to accept the call press 4 Drop To return to the held call press gt adjacent to it If the line is busy or if there is no answer press Y Drop To return to the held call press gt adjacent to it To transfer a held call to another extension 1 When a call is in progress and another call arrives press Hold and answer the second call 2 To transfer the new call to the held call press La Transfer and dial the number of the held call 3 To complete the
38. on Labeling Select from e Relabel feature buttons proceed from next step e View Default labels e Restore default labels restores any previously renamed feature labels to their default state Select the function key whose label you wish to change The display will change to show the editing menu with New highlighted Begin by entering the new text using the phone keypad Each key is marked with the letters and number it provides You may have to press the key more than once depending on the character you require For example e The key 3 is also marked as D E and F To enter a D press 3 e If the next character you want to enter is on the same key press to move the cursor right and then enter the character Alternatively key the next character e By default the first letter is entered in upper case and the phone then switches to lower case entry mode To change the case of the current character press gt Case e Toenter a space press gt Space e If you make a mistake press gt Backspace to delete the character to the left of the cursor e If you have make a mistake in the middle of the text press 4 to backspace and then press gt Backspace to delete the character to the left of the cursor e To delete the complete entry press gt Clear e You can also enter an Apostrophe Hyphen or Comma as required 5 When the new name is set as required press gt Save 6 To return to the Label screen without s
39. re using the default feature codes lt also assumes that you have full access to all features and the public phone network Making Calls To make internal calls If your system administrator has allocated you the Ring Back When Free feature see RBak Ringback When Free under a dial pad digit you can 1 When you call an extension that does not answer or is busy press gt RBak to set a callback on that extension 2 When the extension you called becomes free your phone will ring a burst of three rings Lift the handset and the extension is called automatically 3 Lift the handset and the extension is called automatically To make external calls Either e Dial the number prefixed by the access code if required or e Use a speed dial code contact your system administrator for a list of your speed codes If you hear busy tone while dialling then the call may be barred Your system administrator can bar certain calls such as those to premium rate numbers and international calls 4610 and 5610 User Guide Page 35 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Answering Calls To answer calls at your own extension e Pick up the handset or in headset mode e Press the button associated with the alerting call The default ring cadences are e Internal calls single ring cadence e External calls double ring cadence To answer a call at another extension You can answer fro
40. ress gt Message Display Rate It will toggle between Fast and Slow 3 Press lt gt Save To restore the previous setting without changing it press gt Cancel 4610 and 5610 User Guide Page 28 IP Office 3 2 15 601080 Issue 3 5 June 2006 Changing Options Visual Alerting When this option is set to No the default ringing is the only notification of an incoming call When set to Yes your phone rings and your voice message indicator light flashes to alert you to an incoming call To change Visual Alerting 1 Press Y Options and then press gt Application Options 2 Press and then press gt Visual Alerting and toggle between Yes and No 3 Press gt Save To restore the previous setting without changing it press gt Cancel 4610 and 5610 User Guide Page 29 IP Office 3 2 15 601080 Issue 3 5 June 2006 Function Keys Overview of the Function Keys Both the Function Keys and Soft Keys can be used to access a range of system features The display adjacent to the key shows the feature name Some of these features are default features supported by the phone e g SpDial Option and Log on the Soft Keys and are always available Others are system features that can only be programmed by the system administrator for Function Keys In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System Features Introduction for details of System Features tha
41. ress gl Speaker The LED beside the button illuminates 2 Hang up the handset To end a speakerphone call e Press K Speaker again The LED beside the button goes out Speed Dial The Speed Dial feature allows you to have the phone automatically dial calls to phone numbers stored in your personal directory See Dialling a Speed Dial Number To make a call to a personal directory entry using the Speed Dial feature 1 From the Home screen press gt SpDial The Speed Dial screen is displayed 2 Press the button next to the entry you want to call 3 If the entry you want is not displayed press a and to search through the entries or Key the first letter of the required name to jump to the page with a matching entry The phone dials the number for you 4610 and 5610 User Guide Page 10 IP Office 3 2 15 601080 Issue 3 5 June 2006 Basic Call Handling Features Redial The Redial feature automatically redials a previously dialed extension or outside number up to 24 digits If you have dialed the same number twice in succession it will only have one appearance in the redial list To redial the last number that you dialed Press EW Redial If several numbers are shown press gt adjacent to the required number To change Redial 1 Press Y Options and then press gt Application Options 2 Press gt Redial It will toggle between Last Number and Last 3 Numbers 3 Press gt Save Mute During an active call
42. rked Calls Shows the number of parked calls Unavailable This is displayed on the calling station when the called station has Do Not Disturb activated but is not being covered by voicemail Voicemail This is displayed on the calling station when the called station has Do Not Disturb activated but is being covered by voicemail See Voicemail Calls in Call History The phone can store and display recent calls Disconnected To end the call press Speaker Connected You are on a call Conference Call You are part of a conference call displayed on the left hand side of the display See Conference Calls Indicates that the displayed item is the currently selected item e The items displayed by your IP phone may differ slightly from the items listed above 4610 and 5610 User Guide Page 5 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide System Features System Features can only be set against soft function keys by your system administrator However your system administrator may allocate you two self administrator features that will enable you to add System Features to your soft function keys Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your system administrator In addition there are a number of System Features that you can always access yourself by the use of short codes Refer to System Features Introduction for details
43. rmal phone keypad 6 The upper part of the display reverts to showing the functions currently assigned to each gt and a 7 To select the display key against which to program the new function press gt and 5 Caution e Do not select the slot used for the Admin function Replacing this function will lock the phone for further programming until reset through the phone system 8 If the display slot is not already used the display shows BUTTON PROGRAMMED e To end programming press Phone Exit e To continue programming other functions press gt Cont 9 If the display slot already has a programmed function the display shows FEATURE ON BUTTON Press 4 or until Repla Keep and Delet are shown along the right hand edge of the display e To replace that existing function with the one just programmed press Repla 1 The display shows BUTTON PROGRAMMED as above e To keep the existing function and forget the function just programmed press Keep e To delete the existing function and forget the function just programmed press Delete 4610 and 5610 User Guide Page 33 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Longhand Programming Press Admin or Admin 1 1 2 To switch to longhand programming mode press Expl lt 2 3 4 Press Next until the function required is shown then press Selct J If the function requires some data to be entered is shown at the botto
44. space Clear Symbol Cancel e f you make a mistake use gt to move the cursor to the right of the incorrect number and then use gt Backspace to delete it or press gt Backspace to delete the last number entered 7 As you enter Number characters you can use other controls e gt Moves the cursor right one character e Moves the cursor left one character e gt Clear Delete the whole name e gt Backspace Delete the character to the left of the cursor e lt gt Symbol provides access to the following symbols Period Comma Hyphen Space inserts a space between characters Slash or Apostrophe e lt gt Save Save the speed dial changes e lt gt Cancel Return back to the speed dial directory without making any changes Note e The controls on this screen are context sensitive i e they only appear when applicable For example Save only appears when both a name and number have been entered 8 When the Number has been entered press gt Save 4610 and 5610 User Guide Page 18 IP Office 3 2 15 601080 Issue 3 5 June 2006 Using the Call Log Overview of the Call Log The phone maintains a call log To access press gt Log The call logs keeps logs of missed calls outgoing calls made and incoming calls answered Each of these logs includes the 30 most recent calls in its category A screen similar to the following is displayed Extn290 290 INDeX 416 70 736 4416 16 24 KS
45. ss lt gt Call Turning a Log Entry into a Speed Dial To turn a log entry into a speed dial 1 Locate the log entry in which you are interested from lt gt Missed gt InAns or gt Outgo 2 Press or adjacent to the entry 3 Press lt gt Add to SD The screens for editing and adding speed dials will appear pre filled with the information from the log entry Edit the details if required see Adding a New Speed Dial 4 Press gt Save or lt gt Cancel You will be returned to the speed dial selection menu Deleting an Individual Log Entry To delete an individual log entry 1 Press lt gt Log 2 Locate the log entry in which you are interested from lt gt Missed lt gt InAns or lt gt Outgo 3 Press the key adjacent to it 4 Press lt gt Delete twice or To return to the call log without deleting the log entry press gt Cancel 4610 and 5610 User Guide Page 21 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Deleting All Entries from a Log To delete all entries from a log 1 Press lt gt Log 2 To select the log press gt Missed lt gt InAns or lt gt Outgo 3 Press gt DeleteAll 4 To delete the log entries select gt Delete or To return to the call log without deleting the log entries press gt Cancel Exiting the Call Logs e Press Ge EXIT 4610 and 5610 User Guide Page 22 IP Office 3 2 15 601080 Issue 3 5 June 2006 C
46. t allows you to program further features against other function keys Both Admin and Admin1 are allocated to your function keys by your system administrator and would appear on a menu screen that is similar to the following Tom Extn227 Admin y Admin The two tables below list the user programmable features available from Admin and Admin For full details of how each function works see Function Key Features Admin The programmable functions available via an Admin key are Name Description Toggles Data Acct Account Code Entry No Optional AD Abbreviated Dial No Yes Admin Self Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto Answer Yes No HGNS Set Hunt Group Night Service Yes Yes Park Call Park to Other Extension No Yes Prog Abbreviate Dial Program No Yes RngOf Ringer Off Yes No SAC Send All Calls Yes No Spres AD Suppress Yes No Timer Timer Yes No TmDay Time of Day Yes No 4610 and 5610 User Guide Page 31 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide In addition to the above there is a key labeled Exlp This key enables you to change the display from the shorthand version displayed at default to a longhand version of your own See Shorthand Program
47. t you can always access yourself by dialling short codes e g to listen to your voicemail messages dial 17 The main screen has 4 pages This means that the 6 E gt and lt 4 Function Keys on each page could be used for up to 24 features However it is strongly recommended that all three Call Appearance keys remain at their default settings Hence there are 15 soft Function Keys that can be allocated to system features To move between pages press ll and In the following example e The first three keys have been set default setting as call appearance lines e Key 4has been set to access the Admin programmable functions e Key 5 has been set to monitor system park slot 1 The indicates a call is currently parked in slot 1 by the user and when parked in a slot by other users the label is underlined e Key 6 has been set to the SAC Send All Calls function e To display the other page of programmed functions set for this phone press either a or B Tom Extn227 Call son Appearance Function Keys Keys Programming your own functions If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys you can select and program your own feature choices against other keys 4610 and 5610 User Guide Page 30 IP Office 3 2 15 601080 Issue 3 5 June 2006 Function Keys Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature key i
48. the message Self test Passed end displays if the test is not successful the message Self test Failed end displays instead 2 To return to the phone screen press If nothing appears on the display and the phone is receiving power your phone may need to be replaced Contact your system administrator for assistance or additional troubleshooting information 4610 and 5610 User Guide Page 41 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Troubleshooting Chart Phone does not activate when connected for the first time Unless your system administrator has already initialized your phone you may experience a delay of several minutes before it becomes operational Upon plug in your phone immediately begins downloading its operational software IP address and any special features programmed by your system administrator from the server to which it is connected Report any delay of more than 10 minutes to your system administrator Phone does not activate after a power interruption Allow a few minutes for re initialization after unplugging powering down the phone server problems or other power interruption causes Display shows an error informational message Most messages involve server phone interaction If you cannot resolve the problem based on the message received contact your system administrator for resolution Speakerphone does not operate Ask your system administrator if your Sp
49. tion screen displayed although the top display line will provide an appropriate message To change Phone Screen on Calling 1 Press Y Options and then press gt Application Options 2 Press gt Phone Screen on Calling It will toggle between Yes and No 3 Press gt Save To restore the previous setting without changing it press gt Cancel After saving or canceling the first Options main screen is displayed Display Call Timers This action controls whether the duration of the current call is displayed or not If set to Yes the duration of the current call is displayed on the call appearance key If set to No the call duration will not be displayed To change the Display Call Timers status 1 Press Y Options and then press gt Application Options 2 Press M and then press gt Display Call Timers It will toggle between Yes and No 3 Press gt Save To restore the previous setting without changing it press gt Cancel Message Display Rate When the IP Office sends messages to your phone that are longer than the display area the first part of the message is presented for a specific time interval The second part of the message is then displayed for a specific time interval The Message Display Rate can be either Fast display interval is 2 seconds or Slow default display interval is 3 seconds To change Message Display Rate 1 Press Y Options and then press gt Application Options 2 Press and then p
50. transfer press L Transfer again 4610 and 5610 User Guide Page 13 IP Office 3 2 15 601080 Issue 3 5 June 2006 4610 and 5610 User Guide Conference The Conference feature allows you to conference other parties including yourself into a call Notes e The number of parties allowed in a conference is controlled by your phone system e Two Call Appearance keys are required for the conference feature To add another party to a call 1 With a call in progress press fl Conference The existing call is put on hold 2 Dial the number of the person you want to add to the call 3 Wait for an answer If the called party does not answer or does not want to join the conference press LY Drop To return to the held call press gt adjacent to the held call 4 To add the person to the call press H Conference again Repeat steps 1 through 4 for additional conference connections To add a held call s to an active call e Press HL Conference All held calls are added to the conference Notes e To leave a conference call hang up e To display and then select which conference participants to drop from the conference press Drop 4610 and 5610 User Guide Page 14 IP Office 3 2 15 601080 Issue 3 5 June 2006 Using Speed Dials Overview of Speed Dials The phone can store up to 48 personal speed dials Press lt gt SpDial to display a screen similar to the following Extn290 290 acme Joe
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