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Installing and Maintaining the Avaya E169 IP Media

1. 35 GEET E 37 Connecting to your NetWork gege eebe Sod dEEEE Eeegere 38 EEGENEN 39 Solbware nsa ANU E 40 Downloading the media station appuie doen ccccasccednutante cel avide su quond Pec added assu pac par uiude 40 Turning Ee eig Hei viec ERR 41 Connecting smart devices with Bluetooth poalring 42 Connecting the media station to a smart device as a USB acrceseon 43 4 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Contents Registering the media station app and signing in the first me 43 Media station EE eorr ia coe oe pip ke ces cs mais seceded adip cuta EE eo se Rete cede 44 Chapter 5 EIN EE 46 Updating the media station SD E 46 Updating the media station ft Pla EE 46 Removing and replacing a cable SIC VC 2 22 2ecceceee cece cee nee ene EEN RREEN REENEN REEE NEEN REENEN 47 Chapter 6 Troubleshoollng ss ode edie EEGENEN 48 Frequently Asked Quest ons si uii secs irte edo nO ntn ecd EENEG 48 Removing Bluetooth connections and subscrptons 50 Reverting the media station to the previous version of Trmware 51 Resetting the media station to factory deiauhts ee cece cece eee ee eect eee eee e ee eea teenie eeaeeeeeaeeeae ees 52 The media station app displays the Not Connected Network message 53 Resolving a Not Connected Network message 53 June 2014 Installing and Maintaining the Avaya E169 IP Media Station 5 Comments infodev avaya com Chap
2. Hides the capability to edit network options DOCK_SSH_ALLOWED 0 Enables 1 or disables 0 an inbound SSH connection to the media station Advanced provisioning options 24 The media station app supports alternative methods to administer the media station parameters Alternative provisioning URL Provisioning group Alternative provisioning URL The Alternative provisioning URL is the DNS name or IP address of an HTTP server on the customer network This server hosts the upgrade script file the settings files and the firmware for the media station The Alternative provisioning URL overrides whatever HTTP server the media station learns about at boot time from option 242 in DHCP scope The URL can include directories if needed The path to the Alternative provisioning URL option depends on the operating system Android Settings gt Avaya Media Station gt Advanced Parameters gt Alternative provisioning URL iOS Settings gt Avaya Media Station gt Network gt Advanced Parameters gt Alternative provisioning URL Provisioning group The Provisioning group option allows you to create a special setting to control provisioning options for a group of users For example media station users registered on a Session Border Controller might need different options than those connected on Session Manager The Provision group option allows you to set different options for each group of users For more informa
3. The media station app displays the Not Connected Network message Next steps Readminister your account settings as described in Registering the media station app and signing in the first time on page 43 The media station app displays the Not Connected Network message Error code Not Connected Network Problem description The media station is disconnected from the network Related Links Resolving a Not Connected Network message on page 53 Resolving a Not Connected Network message Procedure 1 Restart your smart device 2 Turn the media station power off and on 3 If the condition persists open the media station app 4 Open Settings gt Avaya Media Station gt Network 5 Confirm that the media station has an IP address If the app does not display an IP address you might have to reset the media station to factory defaults Contact your system administrator for support Related Links The media station app displays the Not Connected Network message on page 53 June 2014 Installing and Maintaining the Avaya E169 IP Media Station 53 Comments infodev avaya com Index A AG DOWN ii ite sadi Roo Leni e Ecos ER dees SERE ERE o Ruso EXER EXER ARR ERE 12 administration sees 16 administration overview ccccccccecessseseesseceeeeeeceaeeaneeeeees 15 alternative provisioning URL eee 24 Android Beta program ssssssssssssseeeeeeenenn 11 Ava
4. Defines whether the media station app converts dialed telephone numbers If disabled the media station app does not convert the telephone number The telephony server must manage the dialing plan If enabled the media station app converts the dialed numbers based on the country numbering plan and the telephone number entered Telephone number conversion examples The following tables show examples how the telephony server converts telephone numbers using different conversion techniques The E 164 rules control the conversions marked E 164 The Landlines rules are local to certain countries where mobile telephone and landline telephone numbers have different dial plans United States Numbering Plan Examples Dialed Telephone Number Conversion Method Transmitted Telephone Number 33 1 23 45 67 89 E 164 33123456789 011 33 1 23 45 67 89 E 164 33123456789 33 1 23 45 67 89 Landline 01133123456789 011 33 1 23 45 67 89 Landline 01133123456789 312 555 1212 E 164 13125551212 1 312 555 1212 E 164 13125551212 555 1212 Not converted 5551212 312 555 1212 Landline 13125551212 1 312 555 1212 Landline 13125551212 555 1212 Not converted 5551212 France Numbering Plan Examples Dialed Telephone Number Conversion Method Transmitted Telephone Number 33 1 23 45 67 89 E 164 33123456789 00 33 1 23 45 67 89 E 164 33123456789 01 23 45 67 89
5. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation Hosted Service s and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation Hosted Service s and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc Aura is a registered trademark of Avaya Inc Flare is a registered trademark of Avaya Inc one X is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com or such successor site as designated by Avaya Contact Avaya Support See the Avaya Support website http support avaya com for Product or Hosted Service notices and articles or to report a problem
6. values are 0 255 ASCII characters including commas 20 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Settings file options Parameter name Default value Description and value range DSCPAUD 46 Differentiated Services Code Point DSCP for audio Values range from 0 63 DSCPSIG 34 DSCP for signaling Values range from 0 63 HTTPSRVR 0 0 0 0 A list of IP addresses or DNS names of HTTP file servers used to download upgrade script files settings files and firmware L2Q Controls 802 1Q tagging mode 0 auto 1 0n 2 off L2QVLAN 802 1Q VLAN Identifier Valid values are 0 4094 Null is not a valid value and the value cannot contain spaces This parameter is preserved in RAM which survives reset and stored to flash as L2QVLAN INIT only upon successful registration This value is initialized from L2QVLAN INIT after power up This value will not be initialized from L2QVLAN INIT after reset but LOGSRVR Syslog server IP or DNS address 0 255 characters zero or one IP Addresses in dotted decimal or DNS name format MSGNUM Voice mail system telephone number dialed when the user presses the Voice Mail button on the media station or taps the You have a message prompt on the media station app For Avaya IP Office the default voice mail system number is 17 OUTBOUND SUBSCRIPTION
7. E 164 33123456789 33 1 23 45 67 89 Landline 0123456789 00 33 1 23 45 67 89 Landline 0123456789 01 23 45 67 89 Landline 0123456789 1 312 555 1212 E 164 13125551212 00 1 312 555 1212 E 164 13125551212 1 312 555 1212 Landline 0013125551212 00 1 312 555 1212 Landline 0013125551212 June 2014 Installing and Maintaining the Avaya E169 IP Media Station 19 Comments infodev avaya com Administration Upgrade script file The upgrade script file uses the E169settings txt settings file to download parameters to the media station You also use the upgrade script file to make firmware upgrades available to media station users The script file is located on the same server as the settings file Upgrade script files follow the same syntax as those used with the Avaya 9600 series IP deskphone For more information about upgrade script files see Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP or Administering Avaya one X Deskphone SIP for 9620 9620C 9620L 9630 9630G 9640 9640G 9650 9650C IP deskphones The upgrade script file must be named E1x9MSUpgrade txt Q Important The firmware update feature is for development purposes only and is not normally used in a production environment The upgrade script file is located on the customer s HTTP server The media station parameter DHCP IP Address identifies the server where it looks for the upgrade script file The option for this in the settings f
8. G d For devices that use a micro USB cable insert the cable as shown in the figure with the shorter width side of the connector facing up Slide the cable into the sleeve as p d 2 Insert the cable sleeve into the slot from the top of the media station A Warning Ensure that you place the sleeve as shown in the following diagram If you insert the sleeve the wrong way the sleeve might get stuck in the media station 32 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com 3 June 2014 Connectivity Route the USB cable under the media station and through the cable channels as shown in the following diagram B E A MO f C Installing and Maintaining the Avaya E169 IP Media Station 33 Comments infodev avaya com Initial setup and connectivity 4 Plug the USB cable into the left USB port on the rear of the media station t58 5 Insert the docking cradle into the base that matches the USB cable that you are using If your smartphone has a case that does not fit in the cradle do not install the cradle or take the case off the smartphone 34 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Connectivity 6 Plug your smartphone into the media station Q Important If your smartphone does not fit on the media station docking cradle use the USB cable that came with yo
9. RE QUEST DURATION 3600 Number of seconds used in initial SUBSCRIBE messages This is the suggested duration value of the deskphone which might be lowered by the server depending on the server configuration Range is 60 31536000 one year The default value is equal to one day The maximum value represents one year PHNEMERGNUM RECOVERYREGISTERWAIT 300 The number dialed when the Emergency softkey is pressed on the handset Reactive monitoring interval in seconds for failover Valid values are 10 36000 SIP CONTROLLER LIST Null The list of SIP proxy or registrar server IP or DNS addresses Servers used to address SIP registrations and signaling if operating in proxy mode When operating in an Avaya Aura environment SIP CONTROLLER LIST is also used to access the Personal Profile Manager PPM June 2014 Installing and Maintaining the Avaya E169 IP Media Station 21 Comments infodev avaya com Administration Parameter name Default value Description and value range This parameter is considered the list of Configured Controllers for failover logic When this parameter has multiple IP Addresses the ordering of the list defines the priority of the controllers for selection during failover the first element of the list is the highest priority the last element is the lowest priority Failover is not supported with IP Office Format host port transport xxx wh
10. The LAN port provides network connectivity for the media station The PC port is for connecting your computer to the LAN by way of a built in LAN switch in the media station If the network connection provides adequate Power over Ethernet PoE support the media station can operate without the AC power adapter The PoE requirement for the media station is 802 3at 802 3at supports Class 4 devices and guarantees power output of 30 W with a minimum output of about 15 4 W PoE provides power enough to charge many supported smart devices 12 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Port matrix Two USB 2 0 ports Primarily one port is for the USB handset and one port is for the smart device You can connect a USB headset to one of the ports if you connect your smart device by Bluetooth or if you choose to not use the handset Note Some smart devices require more charging power than the media station provides Your smart device might charge slower than when connected to its native AC power adapter If the device does not charge well enough when connected to the media station you must charge it using its native AC power adapter One 3 5 mm headset jack The headset jack is not supported in this release You can use the following USB headsets Jabra 9460 USB Headset Jabra 9470 USB Headset One AC power adapter port The media station comes with a 100 240 V switc
11. app the media station remains logged on until one of the following happens You sign out of the media station app and the media station unregistration timer expires if administered Q Important Even if you sign out of the media station app the media station continues to ring on incoming mobile cellular calls The media station is also the default Bluetooth audio device for the smart device if the Bluetooth connection is active Another Avaya app on the same smart device registers using the same extension You turn off the media station When the system administrator does not administer automatic unregistration the media station remains logged on even under the following conditions The smart device is no longer docked with the media station 44 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Software installation You turn off the smart device The smart device is not within Bluetooth range of the media station When the system administrator does administer automatic unregistration you can temporarily sign out and disconnect the app from your media station The smart device saves your options and you can sign back in at anytime Q Important When you sign out of the app emergency calling requires use of the USB handset When you sign out from the app the media station supports the same emergency call for example 911 capability as other Avaya SIP deskpho
12. have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright or such successor site as designated by Avaya You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product or Hosted Service may use Third Party Components subject to Third Party Terms that do not allow hosting and require a Service Provider to be independently licensed for such purpose It is your responsibility to obtain such licensing Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com or such successor site as designated by Avaya
13. iOS device the media station automatically attempts to pair using Bluetooth For an Android device you must initiate manual Bluetooth pairing If not set on the handset cradle the handset displays the message Connecting followed by alternating displays of the current time and the SIP line telephone number 2 If the media station app displays the message Not Connected Network a network connection is not present Troubleshoot the reason for no network connectivity An Offline Disconnected message indicates that the account is not administered June 2014 Installing and Maintaining the Avaya E169 IP Media Station 41 Comments infodev avaya com Initial setup and connectivity Connecting smart devices with Bluetooth pairing 42 Before you begin Download and install the media station app as described in Downloading the media station app on page 40 About this task You must pair the smart device with the media station to create a logical connection with the media station app and the media station Connecting a smart device to the media station with Bluetooth is a one time procedure After pairing the first time future connections happen automatically until you permanently remove the connection When you enable Bluetooth on the smart device a connection occurs when the smart device is within range of the media station Apple iOS devices pair automatically with the media station when you connect using USB And
14. media station app as described in Downloading the media station app on page 40 About this task Connecting the media station to a smart device as a USB accessory is a one time procedure On Android devices you must administer options on the smart device to remember the media station After connecting the first time future connections happen automatically until you permanently remove the connection If you do not also pair the smart device using Bluetooth you might lose the connection when you unplug the smart device from the media station Q Important You can connect only one device at a time using USB Procedure 1 On an iOS device connect your device to the media station using either the dock on top of the media station or a USB cable The media station app opens 2 On an Android device perform the following actions a Connect your device to the media station using either the dock on top of the media station or a USB cable The smart device displays a dialog box asking if you want to remember the media station as a USB accessory b Tap the check box to remember the media station and tap OK The smart device displays a dialog box asking if you want to open the media station app when connected to the media station c Tap the check box to always open the media station app and tap OK The media station app opens Registering the media station app and signing in the first time To make the app work with the me
15. the media station at the same time you receive a cellular network call on your smartphone f you try to answer the SIP call by pressing the Call Volume button or picking up the handset you connect to the cellular network call This interaction occurs because the default smartphone app of iOS and Android devices put focus on the cellular call This means that you cannot answer the SIP call when you also enable Avaya EC500 on the smartphone Sharing the same extension on softphone apps and the media station Avaya Aura only If you log on to the same extension on both your softphone app and the media station app you will see the following behavior When your smart device disconnects from the media station the two endpoints operate independently and have a Multiple Device Access MDA relationship between them When you connect your smart device to the media station with USB or Bluetooth the media station automatically logs out or unregisters the registered extension The message Prevent Dual App on both the handset and media station app When you disconnect the smart device from the media station the media station automatically logs on or registers with the previously provisioned extension Product compatibility The media station operates on the most popular Avaya telephony servers supports a wide array of smart devices and supports a select set of USB headsets Check the media station support site regularly for upd
16. with your Avaya Product or Hosted Service For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com or such successor site as designated by Avaya scroll to the bottom of the page and select Contact Avaya Support Contents Chapter 1 ITOUCH OI E 6 ele 6 Intended ET 6 ER EE 6 Relat d GOCUIMG E Le e EE 6 Viewing Avaya Mentor videos T ojo eC M T Chapter OV SW C 8 The Avaya E169 IP EE E 8 POCA Cr a UN a Pee tk es deem eed ee ee doa Leads 11 E EE CANONS E 12 SOMME CUVILY SOG e eserse geese eE ai aar aeia a E O EEE EEEE E 12 POr Matri ERR 13 SUPPONEd e eie o RN EE E E E 14 Chapter 3 AdmipniStr alTON EE 15 Administration Oovervlew Ennn Enen EEE nE EEEn E tennen ennem 15 Avaya Aura Sell SUN Olt EE 16 Avaya IP Office earls WAU OM DE 16 Dialing Eet ett EE 17 Upgrade scpt EE E 20 SERGE AE Te 20 Advanced provisioning Re 24 Media station app parameter descrtpiions nee 25 Chapter 4 Initial setup and connechivity ntn eererttenrrrrnnnnr rrtt rrnrrnneennneen 29 Hardware installation ehecklist iuecicese orent geed eee dee rat eg eon eo ede gea eO dEr Eet 29 Preparing the media station for Installatton 29 Media station rear panel connectors and controls 30 Co nectiVity NET TDI 31 Positioning Re EE TE 31 Connecting a SIVA DMO ege eege teen te asma ipu redu ides uS EU E 31 Connecting a tablet TC
17. AVAYA Installing and Maintaining the Avaya E169 IP Media Station Release 1 0 June 2014 2014 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation pro
18. Avaya servers Not used with Avaya servers STUN Server Not used with Avaya servers SIP Registration Controls settings for SIP registration You can leave these at the default values Registration timeout The default value is 300 Session timer The default value is 1800 Min Session expiration The default value is 90 Auto Unregistration Timer SIP Signaling The default value is 1 Enables access to SIP signaling options SIP Transport The SIP Transport options are UDP TCP or TLS The telephony server administrator defines which will be used for your installation The recommended value is TCP UDP Port TCP Port or TLS Port You can manually set the port number or let the system automatically select a port number The telephony server administrator defines which will be used for your installation For Avaya IP Office the recommended value is 5060 SRTP Settings Controls settings for Secure Real time Transport Protocol SRTP Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Media station app parameter descriptions Name Description SRTP Enables SRTP For Avaya Aura this must be turned on Encrypt Audio Defines whether the audio stream is encrypted For Avaya Aura this must be set to Mandatory SRTP require secure SIP Defines whe
19. Null Text string containing zero or more allowable source IP Addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 255 total ASCII characters including commas and no intervening spaces SNMPSTRING Null Text string containing the SNMP community name string Range is 0 32 ASCII characters no spaces SYSLOG MODE Type of messages sent Allowed values disabled errors event full 22 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Settings file options Parameter name Default value Description and value range TCP_KEEP_ALIVE_INTERVAL 0 Time interval in seconds after which TCP keep alive packets are retransmitted The interval is started by the system TCP stack when TCP keep alive is enabled with specified time intervals Values are 0 60 seconds TCP_KEEP_ALIVE_STATUS Specifies whether the media station sends TCP keep alive messages Values are 0 TCP keep alive messages not sent 1 TCP keep alive messages sent TCP_KEEP_ALIVE_TIME USE_MEDIA_ENCRYPTION Settings file media station parameters The time interval in seconds the media station sends a TCP keep alive message The time is controlled by the system TCP stack The timer restarts after application level data for example a SIP message is sent over the socket When the system is idle this keep
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22. Upgrade txt Settings file Use the settings file to set the parameters required to administer the media station app Ideally the only options you want the user to manually enter in the media station app is their phone number and password The upgrade script file references the settings file Do not use the same settings file for the media station and other Avaya endpoints June 2014 Installing and Maintaining the Avaya E169 IP Media Station 15 Comments infodev avaya com Administration For consistency name this file E169settings txt Advanced provisioning options The media station app supports alternative methods to administer the media station parameters The Alternative Provisioning URL option allows you to set an alternative location from where the settings file can be downloaded The Provisioning Group option allows you to set a special provisioning group for a settings file Avaya Aura administration You can administer media stations to work with Avaya Avaya Aura Release 6 2 FP3 and later Consider the following when administering the media station on Avaya Aura e Administer SIP lines on Avaya Aura Communication Manager systems using Avaya Aura System Manager and the native Avaya Aura Communication Manager administration If the user is not already using a SIP deskphone administer the SIP line as an Avaya 9630 SIP deskphone Administer Multiple Device Access MDA for the media station There are limi
23. alive time expires and results in sending a TCP ACK keep alive packet Valid values are 0 3600 seconds A value of 0 indicates the timer is disabled Enables media encryption on the device 0 Disabled 1 Enabled Parameter name DOCK AUTOMATIC UNREGISTR ATION TIMER Default value 1 Description and value range Controls if and when the media station unregisters from the telephony server Unregistration occurs when you disconnect a smart device from a USB or Bluetooth connection 1 Media station remains registered after the smart device disconnects 0 Media station unregisters immediately after the smart device disconnects 1 720 Media station remains registered for administered number of minutes after the smart device disconnects DOCK FW INTERVAL 1440 24 hours Controls how often the media station checks for new settings and firmware Valid values are 0 10080 minutes A setting of O means the media station never checks for updated settings and firmware DOCK HIDDEN MENUS Controls the Settings menus users see on the media station app Valid values are ADVANCED SIP Hides the advanced SIP options June 2014 Installing and Maintaining the Avaya E169 IP Media Station 23 Comments infodev avaya com Administration Parameter name Default Description and value range value GLOBAL VOIP Hides the SIP trunking wizard NETWORK
24. am audio from a smart device to the media station Starting with iOS 7 1 turn off A2DP if you do not want to play audio streams from a smart device to the media station Status Shows the current status of Bluetooth pairing between the smart device and the media station June 2014 Installing and Maintaining the Avaya E169 IP Media Station 27 Comments infodev avaya com Administration Name Description Start pairing Enables pairing with your device over Bluetooth The media station plays the message Pairing mode Connecting your device followed by 2 pitch tone when connected Disconnect Disconnects your Bluetooth pairing The media station plays the message Pairing mode stopped Settings gt Application Name Description Recent calls iOS only Version Enables the feature that shows a list of your recent calls Displays the version of the app Settings gt Avaya Media Station Name Description Firmware Version Displays the current firm ware version Firmware Status Displays whether the firmware is up to date Check Update Allows you to check for and download firmware updates Network Displays the DHCP or Static networking information for the media station VLAN Allows you to enable VLAN service VLAN id Advanced Parameters Alternative provisioning Allows you to set an alternative location
25. ap Forget this Device The system removes the Bluetooth subscription Reverting the media station to the previous version of firmware About this task Use this task to revert the media station to the previous version of firmware Do this only when directed by support personnel to troubleshoot problems with the media station Procedure 1 Turn off the media station 2 Press and hold the Call Volume button 3 Turn on the media station 4 When the Mute icon flashes release the Call Volume button 5 Turn the Call Volume button about three clicks to the right Verify that the Mute icon is flashing one time for every three flashes of the Voice Mail icon 6 If the Voice Mail icon is not flashing three times turn the Call Volume button to the right or left until the Voice Mail icon flashes three times for every one time that the Mute icon flashes 7 Push the Call Volume button one time June 2014 Installing and Maintaining the Avaya E169 IP Media Station 51 Comments infodev avaya com Troubleshooting The media station restarts with the previous version of firmware Resetting the media station to factory defaults About this task Use this task to reset the media station to the factory defaults Do this only when directed by support personnel to troubleshoot problems with the media station To reset the media station to factory defaults you can perform one of the following procedures Use an option on the media station ap
26. ates to the product compatibility with new smart devices and headsets Telephony servers The media station operates with the following telephony servers Avaya Aura Release 6 2 FP3 and later Avaya IP Office Release 9 0 3 and later Operating systems and smart devices The media station supports the following operating systems and smart devices Operating system Smart device iOS Version 6 0 and later iPhone 5s iPhone 5c iPhone 5 iPhone 4s June 2014 Installing and Maintaining the Avaya E169 IP Media Station 11 Comments infodev avaya com Overview Operating system Smart device iPhone A iPad 2 or later with or without Retina Display iPad Air iPad Mini Android Version 4 1 4 3 aka Jelly Bean e Samsung S3 Android Version 4 4 aka Kit Kat Samsung S4 Samsung Note 3 Samsung Tab 2 Samsung Tab 3 Headsets The media station is compatible with the following headsets Jabra 9460 USB Headset Jabra 9470 USB Headset General specifications Line Protocol Session Initiation Protocol SIP Power Supply 100 240 V 12 V 3A AC adapter Dimensions 29 x 11 in 5 x 5 25 cm media station 17 8 x 5 in 1 x 3 2 cm handset e Weight 5 5 Ibs 2 5 kg Operating temperature 32 95 F 0 35 C Operating humidity 1096 9096 Connectivity specifications Bluetooth v2 1 EDR with audio profiles HFP and A2DP Two 1 Gbps Ethernet ports
27. dia station you must enter your credentials in the app to register with the media station After you sign in the first time subsequent use of the app only requires that you pair the device using Bluetooth If you manually sign out from the app you must manually sign in the next time you register the app with the media station June 2014 Installing and Maintaining the Avaya E169 IP Media Station 43 Comments infodev avaya com Initial setup and connectivity Procedure 1 Open the media station app 2 Tap Settings gt Account Setup gt Add SIP Account 3 Enter the following user credentials as provided to you by your system administrator Username Password Domain if requested 4 After entering the user credentials tap Sign In The smart device displays another Sign In option 5 Tap Sign In again The smart device displays the Settings screen 6 Tap the smart device Home button If sign in is successful the app displays a green check mark On some devices the app also displays your telephone number and the status message Available For devices that only show a green check mark you can tap the check mark to display the account telephone number Q Important Before you make calls using the media station ensure that the media station app is registered with the telephony server The green check mark indicates that the media station app is registered Media station registration When you sign in with the media station
28. droid 30 pin cable o Note Cable sleeves for the Apple Lightning Apple 30 pin and generic micro USB cables packaged with the USB cables and handset cradle Some Android 30 pin cables might not fit in the cable sleeve In this case connect your cable to the back of the media station and set your smart device on your desk Docking cradles for the Apple Lightning Apple 30 pin and generic micro USB cables packaged with the USB cables and handset cradle Tablet bracket 2 Remove any transparent protective film or packing materials from the parts Media station rear panel connectors and controls Icon Name EPIS AC Power Input Description The connector where you connect the AC power adapter e USB Connector 2 The connectors where you connect USB devices Computer Ethernet The Ethernet connector where you connect a computer 4 Port nm Ethernet Port The connector where you connect the media station to the network Headset The connector where you connect a headset Not supported in kd Release 1 0 30 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Connectivity Icon Name Description O Power The power button Connectivity Positioning the media station Procedure Put the media station near the network socket and AC power socket For the best sound quality and microphone perf
29. e it as your audio device Interactions with other Avaya apps Avaya recommends that you only use one Avaya app at a time because of interactions between the apps The media station operates as a Bluetooth speakerphone for Avaya Flare Communicator for iPad Devices Avaya one X Communicator and other Avaya mobile apps The media station does not support native call control of those apps When the media station detects registration from two different Avaya apps the media station automatically unregisters from the apps You must manually register the media station See the following scenario for this interaction 1 You have an iPhone with the Avaya Media Station and Avaya one X Mobile apps installed 2 You connect the device to the media station with the Avaya Media Station app and you sign on with extension 1234 3 The Avaya one X Mobile app attempts to register with the same extension 4 The media station signs out from extension 1234 and the Avaya Media Station app opens on the smart device 5 You sign in again to extension 1234 using the Avaya Media Station app 10 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Product compatibility When you have Avaya EC500 administered on a smartphone that you register with the media station Avaya recommends that you disable Avaya EC500 If you do not disable Avaya EC500 the following might occur You receive a SIP call on
30. eed to repeat as your conferences are now crystal clear and stress free Power to charge your smart devices The media station uses Power over Ethernet PoE and an optional AC power adapter With this power arrangement you can charge your smart devices when you connect your devices to the media station June 2014 Installing and Maintaining the Avaya E169 IP Media Station 9 Comments infodev avaya com Overview Note Some smart devices require more charging power than the media station provides Your smart device might charge slower than when connected to the native AC power adapter of the device If the device does not charge well enough when connected to the media station you must charge the device using the native AC power adapter Core telephony features Two functional line appearances Hold and resume Message waiting indicator and voice mail dial access button Transfer Three way conference Using Avaya softphone apps with the media station Avaya supports a growing number of softphone applications for both iOS and Android platforms Avaya Flare Communicator for iPad Devices and Avaya Communicator for Android are examples of Avaya softphone apps If you are already a user of such an app you can use this app with the media station in the following way Create a Bluetooth pairing between the app and the media station Connect your smart device over Bluetooth or USB to the media station when you want to us
31. ere host is an IP address in dotted decimal format or DNS name port is the optional port number if not specified the default port value of 5060 for UDP and TCP or 5061 for TLS is used transport is the optional transport type where xxx is tls tcp or udp and if not specified the default value of TLS is used The first element of this parameter if applicable has the highest precedence within the parameter This parameter can have 0 to 255 characters indicating zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces Q Note For Avaya Aura do not change the port through the CRAFT menu or through System Manager when you are logged in to a deskphone In both cases the deskphone reestablishes a link to Session Manager which can lead to unpredictable issues For example signaling issues where you can make calls through the deskphone but cannot receive calls To change the port logout from the deskphone then change the port as required and log in to the deskphone again SIPDOMAIN Null SIP domain name for registration Valid values are 0 255 characters a string representing domain name For Avaya Aura you must use a SIP domain name as defined with Session Manager You cannot use an IP address For IP Office you can use the IP address of the IP Office server If the IP Office system is part of a DNS network use that network s domain name SNMPADD
32. eto Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Instance means a single copy of the Software executing at a particular time i on one physical machine or ii on one deployed software virtual machine VM or similar deployment License types Designated System s License DS End User may install and use each copy or an Instance of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key Instance location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers So long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that permits one user to interface with the
33. etooth to provide a high quality speakerphone when making calls on your device You can also use Bluetooth for playing audio streams from your device As with all Bluetooth devices audio quality can vary based on the quality of the Bluetooth signal from the smart device Q Important You can pair many smart devices with a media station but only one can be active at a time High quality sound The speakerphone and microphones on the media station provide unmatched sound quality The media station has six broadband speakers four digital microphones and one passive radiator This unique and innovative acoustic design uses the speakerphone in hands free mode with unequaled quality You can use the media station for large conference calls or listen to your music or podcasts These innovative technologies improve performance by using wide band or high definition codec G 722 Conventional telephony encodes speech at bandwidths ranging from 300 Hz to 3400 Hz As a result the media station only transmits the most essential part of the human voice The media station encodes the human voice using bandwidths ranging to 8 kHz These bandwidths also pick up voice harmonics the natural quality of the human voice a sense of the physical presence of the speaker and the space around the person You can discern every nuance of the human voice The media station reduces nasal sounds and you can discern similar sounding consonants such as S and F You no longer n
34. from where the settings file can be URL downloaded Provisioning group Allows you to set a special provisioning group for a settings file HW Address Displays the mac address of the media station hardware Factory Defaults Resets the media station to factory defaults If you reset the media station you must readminister your options Settings gt Licenses Name Application Description Displays the license information for the Media Station app Avaya Media Station Displays the license information for the Media Station 28 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Chapter 4 Initial setup and connectivity Hardware installation checklist Preparing the media station for installation Procedure 1 Remove the parts from the shipping box Confirm that you have all parts shown in the following table Media station base Handset Handset cradle packaged with the docking cradles and USB cables June 2014 AC adapter and adapter plugs Installing and Maintaining the Avaya E169 IP Media Station Comments infodev avaya com 29 Initial setup and connectivity Note Apple Lightning Apple 30 pin and generic micro USB cables Fi m packaged with the docking cradles and handset cradle The Apple 30 pin cable is incompatible with Android devices You must provide your own An
35. hing power supply that has localized outlet connectors USB cables for smart devices The media station comes with three USB cables that fit many smart devices Apple Lightning cable Apple 30 pin cable Micro USB cable You must provide your own USB cable for devices that are incompatible with the media station USB cables Port matrix The following table lists the ports used by the media station Local Port Destination Port Purpose Transport Protocol 32768 61000 22 SSH TCP 67 68 66 67 DHCP UDP 32768 61000 53 DNS UDP 32768 61000 80 HTTP TCP 32768 61000 443 HTTPS TCP 123 123 NTP UDP 32768 61000 161 SNMP UDP 32768 61000 514 Syslog UDP June 2014 Installing and Maintaining the Avaya E169 IP Media Station 13 Comments infodev avaya com Overview Local Port Destination Port Purpose Transport Protocol Variable Configurable with default SIP Signaling TCP of 5060 Variable Configurable with default SIP Signaling UDP of 5060 Variable Configurable with default SIP Signaling TLS of 5061 32768 61000 Variable RTP UDP Supported codecs Narrowband G 711a G 711y G 729a e Wideband G 722 64K 14 Installing and Maintaining the Avaya E169 IP Media Station Comments infodev avaya com June 2014 Chapter 3 Administration Administration overview Administration of a media station is similar to that done on the Avaya 9600 series IP des
36. ic pattern the rules add some digits and delete some digits As one of several dialing plan methods Avaya telephony servers often use the E 164 ITU T international public telecommunication numbering plan recommendation E 164 telephone numbers use the following pattern CountryCode NationalDestinationCode SubscriberNumber For example the pattern 1 202 5551212 is an E 164 telephone number in the United States A telephony server configured to support E 164 ensures that calling the same number reaches the same destination regardless from where the call was made For example the user should not be required to know the specific prefix digit or international code when making the call from different locations You can blend E 164 support with other dialing plan methods such as direct extension calling The telephony server identifies an E 164 telephone number determines that the number is actually a local enterprise telephone number and will not apply the dialing rules June 2014 Installing and Maintaining the Avaya E169 IP Media Station 17 Comments infodev avaya com Administration 18 How the media station interacts with the enterprise dialing plan Similar to any other enterprise endpoint the telephony server processes calls made from the media station and might apply the dialing plan rules This section describes rules and options for the media station that makes it easier for users to dial calls using the native contacts on s
37. ile is HTTPSRVR You can also control this location from the Alternative Provisioning URL option on the media station app The APPNAME option in the upgrade script file identifies the name of the firmware upgrade file The DOCK FW INTERVAL parameter in the settings file defines sets how often the media station checks for new firmware When the interval is reached the media station polls the upgrade script file to download and install new firmware This only occurs when a user is no longer on an active call The installation occurs automatically and the media station reboots in about 90 seconds Settings file options A settings file is used to define and upload administration parameters required by the media station The settings file you use is similar to the one you would use on Avaya 9600 series and 4600 series IP deskphones Once a media station uploads the administration parameters from the settings file the user only has to enter their user name and password to register the media station app Settings file general parameters Parameter name Default Description and value range value CONTROLLER SEARCH INTERV 16 The time in seconds that the phone waits to complete the AL maintenance check for monitored controllers Valid values are 4 3600 seconds DNSSRVR 0 0 0 0 Text string containing the IP address of zero or more DNS servers Enter the IP addresses in dotted decimal format separated by commas with no intervening spaces Valid
38. into the bracket connect the USB cable of the device to the tablet and set the tablet in position on the bracket This position is also useful if you plan to hold the tablet by hand on occasion 36 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Connectivity 3 Plug the USB cable into the left USB port on the rear of the media station t58 Connecting the handset Procedure 1 Plug the handset cable into the right USB port on the rear of the media station Route the cable through the channels under the media station 2 Put the handset cradle on top of the media station Put the handset in the handset cradle Position the cradle so that the magnets secure the holder on the media station Note If more convenient for you you can put the handset cradle and handset on any location on your desk Regardless of placement the handset must rest in the handset cradle June 2014 Installing and Maintaining the Avaya E169 IP Media Station 37 Comments infodev avaya com Initial setup and connectivity Q Important For the media station to recognize whether the handset is either on hook or off hook you must use the handset cradle If you misplace the handset cradle you cannot use the handset and you must disconnect the handset until you get a new cradle Contact Avaya support personnel to order a replacement cradle Connecting to your netwo
39. kphones You will use upgrade files settings files and firmware files hosted on a telephony or HTTP server Document references Since the administration of a media station is similar to that done with 9600 series IP deskphones use the following documents if you need more details e Administering Avaya one X Deskphone SIP for 9620 9620C 9620L 9630 9630G 9640 9640G 9650 9650C IP deskphones e Avaya one X Deskphone SIP Installation and Maintenance Guide e Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP Installing and Maintaining Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP Administration zip file With the media station product you can download a zip file that contains the following support files Upgrade script file template Settings file template Current firmware update file Use the template files to set your administration parameters for the media station Upgrade script file When shipped from the factory the media station might not contain the latest firmware When the media station is first plugged in it will attempt to contact a file server so that it can download the latest version of firmware Use the upgrade script file to identify where the firmware file is located for doing a firmware update When you receive a new version of firmware from Avaya put the firmware at this location and the media station will be updated automatically The upgrade script file must be named E1x9MS
40. le sleeve with the cable cord hole facing the Call Volume button See the following diagram How do reverse a cable sleeve if inserted the sleeve the wrong way From the bottom of the media station bend the cable sleeve latch and push the cable sleeve out of the media station You might need to use a tool such as needle nose pliers to push the cable sleeve out of the media station Guide the cable sleeve out of the media station from the top of the media station When the cable sleeve is out of the media station turn the sleeve around 180 and reinsert the cable sleeve the proper way What smart devices are compatible with the media station See Product compatibility on page 11 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Frequently Asked Questions Does the media station operate over a wireless Internet connection No the media station does not support wireless Internet connections How can I find my SIP user name and password Contact your Avaya telephony server administrator How do make a Bluetooth connection See Connecting smart devices with Bluetooth pairing on page 42 Must I use the media station handset No If you do not install the handset you must dial all calls using the media station app lost my handset cradle How can I get a new one Contact your system administrator Your system administrator can order a replacement accessory kit that i
41. martphones Smartphone users create contacts on their devices that work with their cellular network Users do not take into account how a telephony server might process those numbers using rules defined on the telephony server You must administer the enterprise telephony server so that the user s contacts work seamlessly whether the users are dialing over the enterprise network or over the cellular network For example a user might have an international prefix included as part of a contact s telephone number maybe 012 You must instruct the user to adminster the media station app so that the call routes when made over the enterprise telephony server or the user s cellular network Recommended dialing plan setup Depending on your local enterprise dialing plan dialing plans have too many variables to define a single recommendation that works for all installations and users Here are several suggestions to help you administer the enterprise telephony server and media station app so that the dialing plan works in most scenarios Q Important Other configurations schemes and rules are available and the system administrator must decide how to configure the enterprise telephony server For international calls Administer dialing rules the enterprise telephony server to support the E 164 dialing plan Use the Avaya Aura and Avaya IP Office documentation to administer E 164 Instruct media station users to adopt the E 164 scheme for their i
42. ncludes a handset cradle You can also order replacement power adapters handsets and tablet brackets What type of headsets can use with the media station See Product compatibility on page 11 Can receive a SIP call on my smartphone as if it came from the cellular network No this operation is not possible Can I transfer a call on the media station to my mobile smartphone to continue the call No this operation is not possible Can I manually transfer a cellular call on my mobile smartphone to the media station to continue the call No this operation is not possible However if you are on a cellular call and you become within Bluetooth range of the media station the audio automatically transfers from your call to the media station Why is there a computer Ethernet port The computer Ethernet port provides a convenient way to provide a switched Ethernet connection for your computer Can listen to music that is on my smart device over the media station speakerphone Yes See Listening to music from your device Can I connect the media station to the PC port on my 96x1 IP deskphone No the PC port on a 96x1 IP deskphone does not provide a dedicated Ethernet connection The media station requires a provisioned network connection using a physical Ethernet jack Can I pick up an active call on another Multiple Device Access MDA device from the media station No this operation is not possible June 2014 I
43. nes The media station displays the emergency menu on the USB handset June 2014 Installing and Maintaining the Avaya E169 IP Media Station 45 Comments infodev avaya com Chapter 5 Maintenance Updating the media station app Avaya releases regular updates to the media station app Update the media station app when prompted by your smart device About this task Depending on your smart device some apps update automatically Some smart devices require you to manually install the update If your smart device automatically updates your apps you do not need to perform any action If you must manually update your apps follow this procedure Procedure 1 From your smart device navigate to the Apple App store or the Google Play store 2 Search for avaya 3 Select the Avaya Media Station app 4 Tap UPDATE The icon changes to INSTALL 5 Tap INSTALL The media station app downloads and installs on your smart device Updating the media station firmware 46 Avaya releases regular updates to the media station firmware The telephony servers push firmware updates to the media stations by upgrade script files hosted on the telephony servers You do not have to check for updates but you can use this procedure to check for updates If an update is available you can reboot the media station and force an update Before you begin Disconnect from any active calls before you update the media station firmware Procedure 1 Open
44. ng protocol Optionally you can use UDP Avaya SBC Enterprise and Remote Worker are supported Each media station consumes an Avaya IP Endpoints license seat the same as other Avaya SIP endpoints Limitations Consider the following limitations when administering the media station on IP Office You must store the media station binary firmware image on a separate HTTP server See the media station release notes for more information The media station supports either TCP or TLS as the SIP signaling protocol You must connect the media station using the Avaya IP Endpoints license not a 3rd Party Endpoints license Directory information is not available from the system Document reference See Administering Avaya 9601 9608 9608G 961 1 G 9621G 9641G IP Deskphones SIP or Administering Avaya one X Deskphone SIP for 9620 9620C 9620L 9630 9630G 9640 9640G 9650 9650C IP deskphones for detailed information about administering SIP lines Dialing plan administration How dialing plans work The deployment of a dialing plan in an enterprise consists of rules for telephony servers and rules for endpoints The combination of the dialing plan rules affects how users make calls to users within the enterprise and to users outside the enterprise On an endpoint the endpoint uses dialing rules that control automatic addition or deletion of dialed digits based on options set on the endpoint For example if a dialed number matches a specif
45. nnssssrrrn nenret kaf media station connecting ccceceeeeeeeeeeeeeeeeeeeteaeeeeees 31 media station connecting Dower nes 39 media station connecting to your network 38 media station preparing sssssesenesessinenenesrrnnesernrrnsnsee nen 29 media station button 30 media station overview csessssssseen nnn 8 N narrowband ssssssssssesesesene enne nennen enne nennen nter 14 Not Connected Network 53 Not Connected Network message esses 53 P parameter definitions eseeee 25 PONE MAIN RERO DELE DEN 13 positioning media station sseee E efe sigo TE S 41 preparing the media station seeeeeees 29 previous version of firmware ssssssseees 51 provisioning Oroup eem 24 R rear panel Connectors enne 30 rear panel controls sciiicet enirita tena nis 30 registering a device sssssssssesseseeeneees 43 PEGISU AMON sesek 44 remove cable sleeve snssnnnsnnnsssssssnrrirriesssrnsrnrirrreresersnnn 47 removing Bluetooth connection seeeeeess 50 replace cable sleeve 00 0 ccceccsscceceseeeeeeeeeeeeeseseeeeeeseeeeteneaeaes 47 resetting the media station a e 52 reverting the media station sssssssssess 51 S setting registration parameters ssssssess
46. nstalling and Maintaining the Avaya E169 IP Media Station 49 Comments infodev avaya com Troubleshooting What options must set on my USB headset Administer the USB softphone options to Other not Avaya You can also change other default options such as the mute tone and the incoming call ringing tone Connect the USB headset to your PC and set these options before you connect the headset to the media station Will the media station app interfere with other Avaya telephone apps Remember the following product interactions when using the media station app with Avaya apps such as Avaya one X Mobile and Avaya Communicator e Avaya one X Mobile and Avaya Communicator do not have native support for managing the media station The apps can use the media station as a Bluetooth speakerphone In the speakerphone mode the media station operates as any other Bluetooth speakerphone The calls are not handled over the SIP line but the wireless carrier of the smartphone Audio quality might be poorer because the call is not routed over the SIP line Removing Bluetooth connections and subscriptions About this task You can remove a Bluetooth connection in either of the following ways Using the media station app iOS only Using the media station Call Volume button You can remove a Bluetooth subscription in either of the following ways Using the media station Call Volume button Using the smart device Settings menu If yo
47. ntaining the Avaya E169 IP Media Station 7 Comments infodev avaya com Chapter 2 Overview The Avaya E169 IP Media Station 8 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com The Avaya E169 IP Media Station The Avaya E169 IP Media Station is a VoIP SIP deskphone with which you can use your smart device on your enterprise telephony system The media station provides A standalone SIP deskphone on your enterprise system Two functional line appearances that provide options to hold calls transfer calls and set up a conference call A charging station for your smart device A high quality Bluetooth enabled speakerphone The capability to make calls through a SIP line or through the smart device cellular network Bring Your Own Device BYOD The Avaya E169 IP Media Station supports the most popular iOS and Android smart devices that enterprise workers use The media station facilitates enterprise grade integration with Avaya Aura Release 6 2 FP3 and later and Avaya IP Office Release 9 0 3 and later telephony servers The media station app can route calls over the wired SIP network of the telephony server or over the wireless network of the cellular carrier Whether the calls route over SIP or the wireless network the media station speakerphone or wired handset provides unmatched audio quality Bluetooth You can connect your smart device to the media station using Blu
48. nternational contacts The user might need to manually change some contacts on their smart device For domestic in country calls administer the enterprise telephony server dialing plan to support dialing domestic numbers the same way done from a mobile device For enterprise premises calls administer the enterprise telephony server dialing plan so that users can dial other enterprise users by specifying the extension number only Using a dialing plan for local enterprise users allows faster calling to enterprise contacts Ensure that a user can reach the endpoint using an associated domestic or E 164 number Dialing plan options on the media station The media station app has three options to define how the media station dials telephone numbers Users can dial telephone numbers manually or by using Contacts on a smart device Prefix Defines the digit or digits added to a dialed string A prefix is commonly used to gain access to the public switched telephone network For example many telephony servers use the digit 9 to gain access to a public switched network Numbering Plan Defines the country numbering plan used for all calls The media station app supports 203 different country numbering plans The media station app selects the default numbering plan based on the locale of the smart device Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Dialing plan administration Converts
49. ormance avoid putting any objects within 8 inches or 20 centimeters of the media station Comply with this requirement on all sides of the media station especially the front of the media station Connecting a smartphone Before you begin Determine the USB cable that your smartphone requires Apple Lightning Apple 30 pin Generic micro USB Q Note If none of the USB cables provided with the media station fit your smartphone you must use the USB cable that came with your smartphone You might not be able to use the cable sleeve or the docking cradle when you use another USB cable Procedure 1 If using a smartphone that you plan to dock on the media station assemble the cable that your device uses to the required cable sleeve For devices that use an Apple Lightning cable insert the cable as shown in the figure with the side that has the raised key on the connector facing up Slide the connector into the sleeve The connector will not slide into the sleeve if you have the raised key facing down June 2014 Installing and Maintaining the Avaya E169 IP Media Station 31 Comments infodev avaya com Initial setup and connectivity jt p g For devices that use an Apple 30 pin cable insert the cable as shown in the figure with the side that has the raised key on the connector facing up Slide the connector into the sleeve The connector will not slide into the sleeve if you have the raised key facing down nl
50. p Try this method first Perform a series of button pushes on the media station hardware Use this method only if the media station app is not working or cannot reset the media station A Caution When you reset the media station to factory defaults you lose all your SIP account settings You must readminister your account settings after the media station resets Procedure 1 Perform the following actions to reset your media station using the media station app a Open Settings Avaya Media Station b Tap Factory Defaults The app displays a message asking whether you want to restore your media station to factory defaults c Tap Yes to start the reset Tap No to cancel the reset 2 Perform the following actions to reset your media station using button pushes on the media station a Turn off the media station b Press and hold the Call Volume button c Turn on the media station d When the Mute icon flashes release the Call Volume button e Turn the Call Volume button about one click to the right Verify that the Mute and Voice Mail icons are flashing one time each If the Voice Mail icon is flashing more than once turn the Call Volume button counter to the right or left until you see the Voice Mail icon flash one time f Push the Call Volume button one time The media station resets to factory defaults 52 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com
51. r name and password Settings gt Account Setup gt Add SIP Account Name Description Username Enter your telephone number on the telephony server Password Enter the password for your telephone number on the telephony server For Avaya IP Office this is the Telephony Login Code not the User Password option Domain Enter the company s SIP domain name administered on Avaya Aura System Manager for example acmewearinc com This domain name might be different from the company s regular DNS domain name If your network does not use DNS enter the IP address of the telephony system providing your SIP line service Advanced Parameters Name Description Voicemail Enter the telephone number for your voice mail system For Avaya IP Office the default voice mail system number is 17 o Note The Voicemail parameter appears under the Advanced Parameters when you add a new account After you add a new account it appears along with Username Password and Domain MWI Enabled Turn this option on to enable notification of waiting voice mails Prefix Defines the digit or digits added to a dialed string A prefix is commonly used to gain access to the public switched telephone network For example many telephony servers use the digit 9 to gain access to a public switched network Numbering Plan Defines the country numbering plan used for all calls The media station app supports 203 different count
52. rk Before you begin Get a CAT 5 Ethernet cable long enough to reach your Ethernet socket 38 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Connectivity Procedure 1 Plug one end of an Ethernet cable into the LAN connector at the back of the media station Plug the other end into the Ethernet network socket LAN 2 Optional Plug one end of an Ethernet cable into the computer connector at the back of the media station Plug the other end into the Ethernet connector on your PC This connection provides a convenient way to connect your computer to your network Connecting to AC power About this task This task is optional Procedure 1 Connect the proper AC adapter plug type into the AC adapter 2 Verify that the power button on the media station is in the off position before you plug in power June 2014 Installing and Maintaining the Avaya E169 IP Media Station 39 Comments infodev avaya com Initial setup and connectivity 3 Plug the AC power adapter into the AC input connector on the rear of the media station and into a wall mount socket PWR Next steps Continue with Downloading the media station app on page 40 Software installation Downloading the media station app You must download and install the media station app to fully support SIP line functionality on the media station Other telephony applications can only use the media station as a Blue
53. roid devices do not pair automatically with the media station when you connect using USB Q Important You can connect only one device at a time using Bluetooth Procedure 1 For an iOS device perform the following actions a Enable Bluetooth on your smart device b Connect your device to the media station using either the dock on top of the media station or a USB cable The media station beeps plays the message Pairing mode connecting your device and the media station app opens You hear a beep and the Bluetooth icon on the smart device shows an active connection 2 On an Android device perform the following actions a Put the media station into pairing mode by pressing and holding the Call Volume button on the media station until you hear a single click After you release the button the media station plays the message Pairing mode waiting for connection b Enable Bluetooth on your smart device The smart device starts searching for the media station c When the smart device detects and displays the media station tap the media station displayed on the smart device to initiate the pairing You hear a beep and the Bluetooth icon on the smart device shows an active connection Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Software installation Connecting the media station to a smart device as a USB accessory Before you begin Download and install the
54. ry numbering plans The default plan is the United States numbering plan Converts Defines whether the media station app converts dialed telephone numbers If disabled the app does not convert the telephone number The telephony June 2014 Installing and Maintaining the Avaya E169 IP Media Station 25 Comments infodev avaya com Administration Name Description server must manage the dialing plan If enabled the system converts the dialed numbers based on the country numbering plan and the telephone number entered Display Name Not used with Avaya servers Auth Username Not used with Avaya servers Proxy Enter the proxy address for the telephony server For Session Manager enter one of the following The IP address of the Avaya Session Manager system on your intranet The IP address of the Avaya Aura Session Border Controller when connecting over the Internet For IP Office enter the IP address or FQDN of the IP Office server o Note When the proxy is set by a settings file information about the SIP transport method and port number often display with this option You can change those parameters within the Proxy option but you can also set them using the SIP Transport and Port options Registrar Not used with Avaya servers Auto Update NAT Not used with Avaya servers DNS SRV Not used with Avaya servers RTP Port Start STUN Not used with
55. sss 43 Settings TS E 20 June 2014 Comments infodev avaya com ile latare BERT TREAT TITTEN 44 CienesmeUm E nuns 44 GE ee 12 lee EE T T tablet connecting sssssssssssseeneeeeeeeene 35 U updating mediastation Elle WE 46 media station firmware sse 46 pgrade script file 2 irre erret nont etae code 20 USB accessolty cotto ee mH 43 USB connections esssesessee enne 12 V VIdGOS dese 20605 sngstarszeatac trato o nesedanepeaesateassissbeteadscest aesccnene ri W e UE 12 Wideband i525 rnit raria arra rea serv ah resa Edo ap aC Eno is 14 June 2014 Installing and Maintaining the Avaya E169 IP Media Station Comments infodev avaya com Index 55
56. tations for MDA with the media station but MDA is still recommended For example the media station cannot pick up a call that is active on another MDA device The media station supports up to two line appearances regardless of how many line appearances are administered for the SIP line The media station supports either TCP or TLS as the SIP signaling protocol The media station cannot use any feature buttons administered on the SIP line Each media station consumes a license seat the same as other SIP stations Document reference See Administering Avaya 9601 9608 9608G 961 1G 9621G 9641G IP Deskphones SIP or Administering Avaya one X9 Deskphone SIP for 9620 9620C 9620L 9630 9630G 9640 9640G 9650 9650C IP deskphones for detailed information about administering SIP lines Avaya IP Office administration You can administer media stations to work with Avaya IP Office Version 9 0 3 and later General requirements Consider the following requirements when administering the media station on IP Office You can store the media station upgrade file settings file and firmware upgrade script on the built in IP Office HTTP server When creating an extension for a media station user select SIP Extension 16 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Dialing plan administration The G 711 codec is required The G 722 codec is optional TCP is the recommended SIP signali
57. ter 1 Introduction Purpose This document provides installation configuration initial administration and basic maintenance checklists and procedures Intended audience This document is intended for people who install and configure a verified reference configuration at a customer site Related resources Related documentation See the following related documents at support avaya com Title Use this document to Audience Overview Avaya E169 IP Media Station Get an understanding of the product and the Purchasers Overview and Specification features available to users implementers users Implementing Installing and Maintaining the Avaya Understand how to install administer and Implementers E169 IP Media Station maintain the product system administrators Administering Avaya Understand how to administer 9600 series Implementers 9601 9608 9608G 961 1G 9621G deskphones which is similar to how you system administrators 9641G IP Deskphones SIP administer the media stations Using Using the Avaya E169 IP Media Learn how to install use and maintain the Users Station product 6 Installing and Maintaining the Avaya E169 IP Media Station Comments infodev avaya com June 2014 Support Title Use this document to Audience Avaya E169 IP Media Station Quick Learn how to use the key features of the Users Reference product Viewing Avaya Men
58. the media station app 2 Tap Settings gt Avaya Media Station Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Removing and replacing a cable sleeve The app displays the media station options 3 Under FIRMWARE tap Check Update The media station app checks for an update If an update exists the app displays the version number of the new firmware 4 Cycle power on the media station The app downloads and installs the new firmware to the media station Removing and replacing a cable sleeve Use this procedure to remove and replace a cable sleeve when you change the smartphone you are using Before you begin Disconnect your smartphone from the media station turn off the media station and disconnect all cables from the media station Procedure 1 Turn the media station upsidedown 2 Bend the cable sleeve latch to release the cable sleeve from the media station base 3 Push the cable sleeve out of the media station base 4 Replace the cable sleeve and USB cable as shown in Connecting a smartphone on page 31 June 2014 Installing and Maintaining the Avaya E169 IP Media Station 47 Comments infodev avaya com C hapter 6 Troubleshooting Frequently Asked Questions 48 In which direction must I put the cable sleeve in the slot To correctly attach your smartphone you must insert the cable sleeve in the slot in the proper direction Insert the cab
59. ther SRTP requires a secure SIP connection For Avaya Aura this must be set to TLS Encrypt RTCP Defines whether RTCP is encrypted For Avaya Aura this must be unchecked to enable SRTP TLS Settings Do not change TLS Settings without guidance from Avaya support CA Certificate Do not change TLS Settings without guidance from Avaya support Client Certificate Do not change TLS Settings without guidance from Avaya support Client Private Key Do not change TLS Settings without guidance from Avaya support Verify TLS Server Cert Do not change TLS Settings without guidance from Avaya support Verify TLS Client Cert Do not change TLS Settings without guidance from Avaya support QOS Configuration Controls the layer 3 QOS DSCP tag values Signaling The default value is 34 Audio The default value is 46 Settings Sounds Name Description Ringtone type Sets the ring tone for the media station Ring Volume Sets the default ringing volume for the media station Alerts Volume Sets the default volume for alerts from the media station app Music Volume Sets the default volume for music apps Hearing Aid Mode Enables special software that is compatible when using the handset with hearing aids Settings Bluetooth iOS only Name Description Wireless iAP Set permanently to On Hands Free Profile A2DP Controls whether you can stre
60. tion about the GROUP parameter see Administering Avaya 9601 9608 9608G 9611G 9621G 9641G IP Deskphones SIP or Administering Avaya one X9 Deskphone SIP for 9620 9620C 9620L 9630 9630G 9640 9640G 9650 9650C IP deskphones The path to the Provisioning group option depends on the operating system Android Settings Avaya Media Station Advanced Parameters Provisioning group iOS Settings gt Avaya Media Station gt Network gt Advanced Parameters gt Provisioning group Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Media station app parameter descriptions Media station app parameter descriptions You must administer parameters on a smart device to make a connection with the media station The media station app has other optional parameters that control sounds Bluetooth connections and app parameters The basic account setup parameters are similar whether you are connecting to an Avaya Aura Communication Manager system with Avaya Aura Session Manager or an Avaya IP Office system Users do not need to administer most parameters You must determine which parameters are required on your particular installation For media station users a settings file automatically sets these options You can have users manually enter these parameters but a settings file will apply parameters more completely and accurately Using a settings file means that user only has to enter their use
61. tooth speakerphone and cannot use the SIP capabilities of the Avaya telephony server To learn more about the app go to the following websites Apple App Store Google Play Store Procedure 1 From your smart device navigate to the Apple App Store or the Google Play Store 2 Search for avaya 3 Select the Avaya Media Station app 4 Tap FREE The icon changes to INSTALL 5 Tap INSTALL The media station app downloads and installs on your smart device 40 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Software installation Turning on the media station Before you begin Assemble the media station and connect to the network Connect to AC power if required Download and install the Avaya E169 IP Media Station app Verify administration of the SIP line with your system administrator Connect your device to the media station Procedure 1 Turn on power to the media station on The following occurs when you apply power The Mute Call Volume and Voice Mail LEDs on the media station light up in that order then go dark after a few seconds You might get a Trust this computer query from your smart device Accept the query If you installed the app on a smart device and you connected the smart device to the media station with a USB cable the app opens on the smart device You might hear a beep and a pairing message from the media station For an
62. tor videos Avaya Mentor videos provide technical content on how to install configure and troubleshoot Avaya products About this task Videos are available on the Avaya Support website listed under the video document type and on the Avaya run channel on YouTube Procedure To find videos on the Avaya Support website go to support avaya com and perform one of the following actions In Search type Avaya Mentor Videos to see a list of the available videos n Search type the product name On the Search Results page select Video in the Content Type column on the left To find the Avaya Mentor videos on YouTube go to www youtube com AvayaMentor and perform one of the following actions Enter a key word or key words in the Search Channel to search for a specific product or topic Scroll down Playlists and click the name of a topic to see the available list of videos posted on the website Note Videos are not available for all products Support Go to the Avaya Support website at http support avaya com for the most up to date documentation product notices and knowledge articles You can also search for release notes downloads and resolutions to issues Use the online service request system to create a service request Chat with live agents to get answers to questions or request an agent to connect you to a support team if an issue requires additional expertise June 2014 Installing and Mai
63. u are having problems getting a smart device to connect with the media station remove the connection before trying to connect again Depending on how you remove the Bluetooth connection you might have to use your smart device Bluetooth menu to disconnect the media station Procedure Removing connections 1 Using the media station app iOS only perform the following actions a Select Settings Bluetooth b Confirm that the status shows paired c Tap Disconnect The system removes the Bluetooth connection 50 Installing and Maintaining the Avaya E169 IP Media Station June 2014 Comments infodev avaya com Reverting the media station to the previous version of firmware Note If you remove the connection using the media station app menu you must disconnect and reconnect the cable because the pairing does not happen automatically You must go to Settings gt Bluetooth and tap Start Pairing 2 Using the media station Call Volume button press and hold the Call Volume button until you hear two clicks The media station plays the message Disconnecting followed by a high to low tone sound Removing subscriptions 3 Using the media station Call Volume button press and hold the Call Volume button until you hear three clicks The media station plays the message Clearing all subscriptions 4 Using the smart device perform the following actions a Select Settings gt Bluetooth b Tap the Info icon c T
64. ur smartphone Plug your smartphone into the USB port on the rear of the media station Connecting a tablet Before you begin Get the USB cable that came with your tablet About this task A Caution While connecting and installing your tablet maintain a firm grip so that the tablet does not accidentally fall off the tablet bracket When the tablet is on the bracket the tablet is secure enough for normal use Tip To remove the tablet bracket ensure that the power button is in the on position June 2014 Installing and Maintaining the Avaya E169 IP Media Station 35 Comments infodev avaya com Initial setup and connectivity Procedure 1 Install the tablet bracket by gently rotating the bracket into position until you feel the bracket snap into position Q Important If you cannot push the power button or the bracket is not slanted you did not install the bracket in the correct position When removing the tablet bracket grasp the bracket from the corners and gently rotate the bracket up and away from the media station If you try to pull the tablet bracket straight out you might damage the bracket 2 Perform one of the following actions To install a tablet in a position where the USB cable power connector is pointing down into the bracket route the USB cable through the tablet bracket and set the tablet on the bracket To install a tablet in a position where the USB power connector is not pointing down
65. vided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on Avaya hardware and software Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com or such successor site as designated by Avaya Please note that if you acquired the product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EX
66. ya Aura administration sseeeeeenee 16 B Bluetooth pairing sessseeeenene 42 button descriptions ssse 30 C one e 14 elle UE TY connecting pj on oo connecting power to the media station 39 connecting smart devices cceceeeeeeeseeteeeeeeeetaees 42 43 connecting the handset A 37 connecting the media station cccsccceeeeeeeeeeeeeeeeeteees 21 connecting your network to the media station 38 eei aso n MTM 12 D dialing irna e et are 1z CIMENSIONS EEN 12 ee el ET EL NEE 6 downloading appes cece ceeeeaeeeeeeeeseeaeeeeeeseeeeeeess 40 E environmental specifications ccceeesssceceeeeeeeeeeeeeeeeeeeees 12 Ethernet connections sss 12 F factory defa lts eese cte aenak 52 FAQS m 48 EI 8 H handset connecting ccceecececeeceeeeeeeeeeeeeeeeeeaeeeeeeensaees of headset compatibility se 11 headset connections ssnenssssesssnnsrrrirrreessrnsrrrinrrenessnnnnne 12 54 Installing and Maintaining the Avaya E169 IP Media Station l interoperability seessseeseeennenenen T1 IP Office administration esee 16 L line POLO CO EE 12 M Made for Apple program ssssssssssssisensnessiresnserr

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