Avaya 9630 - 9640
Contents
1. 0 amp seeCTl Consolidated Technologies Inc e se CTI INSIGHT www consoltech com AVAYA 9630 9640 IP Phone User Guide AVAYA 9630 IP Phones AVAYA 9640 TP Phones Making a Call 1 Lift the handset press Speaker or select an available line and press OK in the center of the phone 2 Dial 9 followed by the number Answering a Call 1 Pick up the handset or 2 Press the Speaker button located on the bottom of the left side of the phone or 3 Press the black button underneath Answer 4 You may also press the black button underneath Ignore to stop the phone from ringing The caller will still hear ringing and eventually go to voicemail 5 Additionally you may press the black button ToVM to send the call directly to voicemail Putting a Call on Hold Hold will appear on the bottom of the display once you are on an active call 1 Press the black button underneath Hold The Resume button will replace the Hold button on the bottom of the display 2 Press the black button underneath Resume or use the up amp down arrows 4 v in the center of the phone and press OK 3 To connect to another call while on a call make sure you sure you put the first call on hold first 4 As soon as you put the first call on hold you can press the black button underneath Answer to answer the call 5 You will then use the up amp down arrows 4 v in the center of the phone to re2. You may also use the up amp down arrows 4 v in the center of the phone and then press OK in the center of the phone 3 Press the white button O next to Personalized Ringing You may also use the up amp down arrows 4 v in the center of the phone and then press OK in the center of the phone 4 Press the black button underneath Change to see a list of available ring patterns 5 Press the black button underneath Play or OK to hear it again 5 Press the black button underneath Save Editing Button Labels 1 Press the Menu located next to the key on the dial pad 2 Press the white button O next to Options amp Settings You may use the up amp down arrows 4 v in the center of the phone then press OK in the center of the phone 3 Press the white button O next to Application Settings you may need to use the up amp down arrows 4 v in the center of the phone then press OK in the center of the phone 4 Press the white button O next to Personalized Labels Alternatively you use the up amp down arrows 4 v in the center of the phone to select Personalized Labels then press OK in the center of the phone 5 Select the button you wish to re label by pressing the white button O next to it or you may press the right or left arrow lt gt from the navigation wheel 6 Press the black button underneath Edit 7 Enter the new name in the Label field by using the dial pad but pressing the number
3. using the up amp down arrows 1 Press the Contacts button located next to the 4 key on the dial pad 2 Press the button underneath New 3 Enter the name using the dial pad but pressing the number keys multiple times until you see have the correct letter on the display gt Pause before entering the next character if the characters are on the same key gt Enter remaining letters or numbers gt Press Bksp to delete the last character gt Press the button underneath More gt Abc to change between upper and lower case letters or to enter numbers gt Press ABC again to cycle through the options Abc 123 abc ABC until the type you want to use is displayed gt Press button underneath More gt Symbols to enter characters that are not on your dial pad gt Select the symbol you want to use gt Press OK in the center of the phone to select the symbol gt Press the button underneath Clear to delete all text and start over gt Select the next field gt Enter the telephone number 4 By using the up amp down arrows 4 v in the center of the phone you can enter up to 2 more additional numbers per contact gt Press the button underneath Save or OK in the center of the phone Editing a contact 1 Press the Contacts button located next to the D key on the dial pad 2 Press the white button O to select the person you wish to edit Alternatively you may use the up amp down arrows 4 v in the cent
4. keys multiple times until you see have the correct letter on the display 6 Press the black button underneath Save Logging out your extension 1 Press the Menu located next to the key on the dial pad 2 Press Log out then press the button underneath Enter or press OK in the center of the phone 3 Press Log out to confirm Logging in with your extension 1 At the Login prompt enter your extension 2 Press Enter or OK 3 Enter your password 1234 4 Press Enter or OK Note If the Login prompt is not displayed on the phone follow the steps from Logging out your extension Selective Features differ per system and per phone Send all calls 1 From the Phone Main screen press the button underneath SendCalls to send all your calls to voicemail 2 When the feature is activated the button will be displayed with a check mark i e SendCalls v 3 From the Phone Main screen press the button underneath SendCalls to deactivate Call Forward 1 Press the Call Fwd button You will hear dial tone 2 Enter the forwarding number You will hear a confirmation tone The light next to the button will turn on To deactivate Call Forward 1 Press the Call Fwd button You will hear dial tone Transfer Direct to Voicemail This feature bypasses the ringing processes and goes straight to voicemail 1 Once you have the call press the black button underneath Transfer 2 Press Di
5. on the mobile device you may continue the call on the desktop phone by pressing the call appearance button that has the phone icon or light turned on Page You may have a Page button programmed that will allow you to either page through the phones or overhead If you are paging through the phone the user will only hear it as long as they are not on a call To activate a Page press the Page button Once the page is complete hang up the phone Company Directory 1 Press the Directory button 2 Enter the user s last name for example for Smith press 7 then 6 to spell out SM 3 Keep spelling out the name 4 Press Next if there are multiple matches 5 When you have reached the name press Make Call Speed Dial There are buttons that are labeled as SD on certain buttons These are known as personal Speed Dials 1 To programmed this feature press the button that is labeled as abr prog 2 Select the button you wish to program that is marked as SD 2 Enter the phone number remember to enter the number beginning with a 9 if it s an outside call followed by 3 Enter the name which is limited to four digits Posted Messages With these feature you can inform your co workers of you status throughout the day i e Out to lunch In a meeting 1 Press the lt or arrows to navigate to the feature screen to highlight Post Msg and press the button underneath Select or OK 2 Press it multiple
6. er of the phone to find the person you wish to edit 3 Press the black button underneath More gt Edit 4 Choose the field you want to edit use the dial pad and softkeys to make changes to the contact information 6 Press the black button underneath Save or OK in the center of the phone Call Log Calling a person from the call log 1 Press the Call Log button 2 Use the left or right arrows lt gt to select the list you wish to view i e Missed Answered and Outgoing 3 Select the person or the number you wish to view or call 4 If you want to view caller information such as time and date press the black button underneath Details otherwise press the black button underneath Call or OK in the center of the phone Adding an entry from the call log to your Contacts list 1 Press the Call Log button 2 Use the left or right arrows lt gt to select the list you wish to view i e Missed Answered and Outgoing 3 Select the number you want to add to your Contacts list then press the black button underneath Contact 4 Edit the name and telephone number if necessary 5 Press the black button underneath Save Setting Redial Options By default the system is set to redial the last number dialed To change this option to view a list of resent numbers 1 Press the Menu located next to the key on the dial pad 2 Select Options amp Settings by pressing the White button O next to i
7. l or press the RED O flashing button to the right of the display 3 To join the two calls together press the black button underneath Conference 2 Press the RED O flashing button to the right of the display to retrieve the person on hold Alternatively you may also use the up amp down arrows 4 v in the center of the phone Press the button underneath Resume or OK in the center of the phone to select the caller on hold 3 Press the black button underneath Join to conference in both callers Disconnecting the last person from a conference call gt Press the black button underneath Drop Contacts 250 Entries Calling a person from the Contacts list 1 Press the Contacts button located next to the 4 key on the dial pad 2 Press the white button O to select the person you wish to call Alternatively you may use the up amp down arrows 4 v in the center of the phone to find the person you wish to call 3 Press the black button underneath Call or OK in the center of the phone or press the White button O to select the person you wish to call 4 If you have more than one number for a contact press the button underneath Details to view additional numbers you may have entered for that contact 5 Use the up amp down arrows 4 v in the center of the phone and then press the black button underneath Call or OK in the center of the phone to select the correct number you want to call Adding a new contact
8. neath Transfer You may transfer a call even if the user is on an active call Note You can also use these buttons to call the user without dialing their extension They are speed dials for that user Bridge Appearance B A This feature allows you to have a physical appearance of another phone on your phone If you have this feature programmed on your phone you may be covering for someone else To answer a call you will see the information coming into that bridged call you will see it on the top of your display You can put the call on hold right on that line and the other individual can pick up the call from their phone You can put the call into voicemail 1 Press the button underneath Transfer 2 Press DirectVM 3 Enter the extension number once you hear the announcement instructing you to do so 4 Hang up right away so the caller can hear the beginning of the voicemail greeting gt Activate Press the EC500 button All calls will ring on both the desktop phone and mobile device gt Deactivate Press the EC500 button All calls will only ring on your desk phone Extend Call Once on a call from your desk phone you can transfer it to your mobile device 1 While on a call on your the desktop phone press Extend Call 2 Wait for the mobile device to ring then answer the call 3 Hang up the desk top call Continue Call on Desktop Phone If the call came into the office extension and the call is answered
9. rectVM 3 Enter the extension number once you hear the announcement instructing you to do so 4 Hang up right away so the caller can hear the beginning of the voicemail greeting Using Direct To Voicemail to Call Others 1 Press DirectVM 2 Enter the extension number once you hear the announcement instructing you to do so 3 Leave your message after the tone Call Park This feature allows you to put a call on hold within the system and retrieve from any other phone within your system 1 Once on a call press Call Park You will hear a confirmation tone Note The call is Parked on your extension 2 Hang up You may now make a page to locate the person you wish to transfer the call to or retrieve the call from another extension 3 To retrieve the call from any other extension press the PARK ANS BK button button label may vary followed by the extension number of where the call was Parked or enter the Park Access code followed by the extension number of the originating extension 4 If you want to retrieve the call from the originating extension press the PARK button Busy Indicator This features allows users to see when other users are on an active call 1 If you are on a call and you wish to transfer it press the black button underneath Transfer 2 Press the busy button associated with the caller you want to transfer the call to This may appear on your side car 3 Press the button under
10. t You may also use the up amp down arrows 4 v in the center of the phone or press OK in the center of the phone 3 Select Call Settings you may need to use the up amp down arrows 4 v in the center of the phone or press OK in the center of the phone 4 Press the white button O next to Redial to change from One Number to List You may also use the up amp down arrows 4 v in the center of the phone to select Redial then press OK in the center of the phone 5 Press the black button underneath Change from One Number to List 6 Press the black button underneath Save Turning Off Button Clicks 1 Press the Menu located next to the key on the dial pad 2 Press the white button O next to option amp settings You may also use the up amp down arrows 4 v in the center of the phone and then press OK in the center of the phone 2 Press the white button O next to select Screen amp Sound You may also use the up amp down arrows 4 v in the center of the phone then press OK in the center of the phone 4 Use the up amp down arrows 4 v in the center of the phone to select Button Clicks then press OK in the center of the phone 5 Press the black button underneath Change to turn sounds on and off 6 Press the black button underneath Save Change Ring Pattern 1 Press the Menu located next to the key on the dial pad 2 Press the white button O next to Screen amp Sound
11. times to find the message you wish to post 3 Once you have found the posted message press the sign 4 To turn this feature off press the lt or arrows to navigate to the feature screen to highlight Post Msg and press the button underneath Select or OK again Incoming call Displayed on ringing line Active call The call you re currently talking on Hold Call on hold E Conference Active conference in progress O Bo Conf hold Conference call on hold i idle line Identifies idle line on 9650 aux buttons and SBM24 amp Bridged i in use Owner of the line is on the phone a ae Call Log entry for incoming call to your phone Call Log entry for outgoing call made from your phone o B o Missed call call that was not answered or forwarded to voicemail BE Call on a bridged line Only if you have bridged appearances General default icon for Contacts entries Icon to identify home telephone number for contact a Mobile phone number for contact RO Work business phone number i Your calls are uae forwarded Call Forward or Send All Calls active O ae EC500 feature is active Oo ko New missed calls have arrived Ringer is turned off Use Volume adjustment to turn it back on No one is logged In to phone
12. trieve the call from hold You may either press the OK or the Resume button Transferring a Call Transfer will appear on the bottom of the display once you are on an active call 1 Once you have the caller press the black button underneath Transfer and dial the telephone number call the person from the Contacts list or call the person from the Call Log list 2 Press the black button underneath Complete 3 To cancel a transfer press Cancel and use the up amp down arrows 4 v to return to the caller Conference Calls With Conference you can have up to 6 people including yourself 1 Once you are on active call press the black button underneath Conference 2 Dial the telephone number call the person from the Contacts list or call the person from the Call Log 3 Press the black button underneath Join to add the new person to the existing call 4 If the person you are trying to contact is unavailable press Cancel and return to the original caller 5 Press the up amp down arrows 4 v to return to the caller and press the button underneath Resume or press OK in the center of the phone 6 To add additional people to you conference call repeat steps 1 through 5 Adding a person on hold to a conference call 1 Press the black button underneath Hold to put the existing call on hold 2 AS soon as you put the first call on hold you can press the button underneath Answer to answer the second cal
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