Home

Avaya one-X Deskphone H.323 for 9640 and

1. sssee 47 CONTACTS eerte 19 32 34 51 53 54 60 adding from the Call Log ssssss 60 calling a person eee 34 terzi m 54 siege PER 53 name display during calls ssssse 19 SCANCNING ERES 32 51 Select resinae naia 51 CCORLaClS inini i ded e en ave de rond 51 52 55 57 using temporary USB files 57 aDOUE ose aimi Ea s E 51 adding a new contact esses 52 copying to USB flash drive sssse 57 importing or exporting via USB flash drives 55 merging USB files with n se 55 Copying contacts list to USB file 57 Tiros IET 43 D Dialing ODptlOns 25 9 rere tente tetuer inea 24 Ie 24 directory calling a person eeseeeeeeee 27 dISDIay cite o Oei 19 adjusting brightness sseeeeeeeess 19 E Edit dialing Boe 24 33 Emergency call eeeeeeeeeeeee 81 Error ONES disce reor eto dee baie ex CP b e D rd 20 LU rer Tore OTT pee 20 January 2013 69 F eatul s oec EIDEM RE 27 zleet me T 27 ACCESSING m 27 Flash drives eessssssssseennnnnnnnnnn 55 forwardi g po 43 acala A aet 43 Forwarding calls essiri 43 AD OUT m 43 G Go To Phone Screen on answer eese 15 Ci pulep a a
2. 2 Scroll to the left or right to view a separate list of all calls missed unanswered calls answered calls or outgoing calls 3 Scroll up or down to select the person or number you want to call 4 Select the person or number you want to call 5 Press the Call softkey or the OK button 34 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Calling a person from the call log Depending on how your phone is administered returning a Missed Call may result in that call history entry being deleted when the call goes through Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 35 Making a call 36 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 6 Muting a call About this task While on a call you can mute the microphone of your phone so that the other party cannot hear you You can configure your deskphone to alert you if your dekphone is on mute The alert can be an audible beep and a visible indication on the top line of your deskphone Procedure 1 Press Mute during a call so that the other person on the call cannot hear you 2 Press Mute again to unmute the call Note If a callis on mute and you switch between the handset headset or speakerphone the mute is turned off When the call is muted the Mute button light is on and the top li
3. E 59 ril cre et 59 61 UPMNING Off Rc 61 VIEWING e 59 Call log ER 34 calling a person sseeeee 34 Call Eo REDE 60 61 clearing entries o oo ee eeeceeeeeeeececeeeeeeeeeeeeeeeeeeeenentees 61 removing an entry ou cece eeeeeeeeetteeeeeeeeeetaeeeeneeeees 60 viewing details eee ceeeeeeeneeeeeeeeeteeeeeeenaeeeeeeeaaes 60 Call Settings eate sii 16 changing voice dialing language 16 changing voice dialing setting 16 Call Timers ccccccccccecsceceeeeeeeeeeeeeseeeceeeceeeeeeseeeeeeeenenea YT displaying deer tee temper seen 17 Calling a person seeeee 34 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide from the call log ccccccceccsseeceeesesteeeeeeesneeeeeseaaes 34 calling a person from the contacts list 34 calling using voice dialing sesssssss 32 Clearing a number sss 32 Conference calls eeeeeen 45 46 abOUb co tav eretiee a ien Du dere ie EIS Ed 45 dropping a participant seeeeeeeeeee 46 muting a person seseeeem 46 putting a call on hold sseeeesesss 46 Cruel 45 Conference Calls cccccccccccceceeeeeeeeeeeeeeeaeanaeees 45 47 adding a person on hold sssssse 45 dropping a person
4. are not on your dialpad 52 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com o N DO OO A 10 Editing a contact Select the symbol you want to use Press OK to select the symbol Press Clear to delete all text and start over Select the next field Enter the number Select the next field Select the type of number entered general work mobile home Press More gt Primary if applicable The primary number is the one that will always display without having to go into contact details If you have another number for this contact select the next field and repeat from step 5 You can add up to two additional numbers for this contact but you can designate only one number as primary Press Save or OK Editing a contact Procedure 1 Search for and select the contact you want to edit oa A O PY Press Contacts Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Press Save or OK Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 53 Using the contacts feature Deleting a contact Procedure 1 Press Contacts 2 Select the contact you want to delete 3 Press More gt Delete 4 Press Delete to confirm or Cancel to cancel 54 Avaya one X Deskphone H 323 for 9640 and 9640G IP Desk
5. before actually dialing by using the Bksp softkey Using the Bksp softkey you can edit the number before actually dialing it Procedure 1 From the Phone screen enter the number you want to call Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 33 Making a call 2 To edit the number press the Bksp softkey to erase the previous character one character at a time To remove the entire number press Clear 3 Press Call or OK Calling a person from the contacts list About this task You can call a contact in your contacts list by touching the name in the list You can find a name by scrolling to it or by using the search box Use the dialpad keys to enter the first few letters of the name and the screen will scroll to the first match in your list Procedure 1 Press the Contacts button 2 Select the person or primary number you want to call To call a non primary number select the person press Details then select the desired number 3 Locate the contact you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 4 Press Call or OK Calling a person from the call log Procedure 1 Press the Call Log button
6. contact list of your phone For example copy your contacts list to your USB flash drive and take the device with you while traveling If you have access to a 9600 Series guest phone with the latest telephone software at another site you can attach the USB flash drive and use your contacts list Procedure 1 Plug the USB flash drive with the contacts file you want to use into the jack near the top left edge of your phone 2 Scroll down to Use contacts file while present 3 Press Select or OK 4 Press OK to access the contacts list on your USB flash drive Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 57 Using USB Flash Drives with your phone Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device and not your regular telephone contacts list Using pictures from your USB device as a screensaver About this task If your USB device has a top level directory named Pictures or another picture directory that is properly administered you can use pictures in that directory as your phone s screensaver Each picture displays for 5 seconds unless you specify a different value from 5 seconds to 999 seconds The maximum allowable height and width for each picture is 240 x 320 pixels A picture file must be in JPEG jpg or jpeg format Your administrator can help you set up this feature Your administrator can al
7. direction indicated by that arrow Use the right and left navigation arrows to go to other screens when the paging icon left and right facing arrows displays on the title line or to move the cursor right or left when entering text When you scroll to a line on the display that line is selected You can also select a line or feature without scrolling by pressing the corresponding line button About icons 10 The icons in the following table indicate the state of a call navigation choices or the status of a team member whose presence you are tracking Icon Description x Indicates a missed call on your phone f Incoming call indicates you have answered this call Outgoing call indicates you have made this call B Indicates that EC500 has been activated A Incoming call is alerting Call is active Call is on hold 3 Your calls are being forwarded Conference is active Conference is on hold 4 Use the Right or Left navigation arrow to see additional pages screens options Scroll left for other options Scroll right for other options Scroll up or down when there is more information than can display in the application area Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Telephone stand Icon Description ab End of a list scroll up to see choices Beginning o
8. flash drive into the jack near the top left edge of your phone 2 Scroll down to Replace phone contacts with file 3 Press Select or OK 4 Review the statistics displayed which show the number of valid and invalid entries and if applicable the number of entries that exceed the 250 contact phone limit 56 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Copying your contacts list to a USB flash drive 5 Press Save or OK to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list Copying your contacts list to a USB flash drive About this task You can copy your entire contact list from your phone to a USB flash drive for protecting data or using in an external software program If the USB flash drive already contains a contact file you must first confirm that you want to replace that file Procedure 1 Plug the USB flash drive into the jack near the top left edge of your phone 2 Scroll down to Write file with phone contacts 3 Press Select or OK 4 If your USB device currently has a contacts file press Save or OK to confirm that you want to overwrite that file with the telephone s contact list Temporarily using a USB contacts list About this task If the USB flash drive is attached to the phone you can use the contacts file on the drive instead of the
9. gt Browser gt Phone Settings gt Network Information gt Log Out gt VPN Settings gt About Avaya one X gt Guest Login gt My Pictures gt Log Out gt About Avaya one X gt My Pictures Note On menus with WML applications select Phone Settings to access the standard telephone Options amp Settings menu Options amp Settings or Phone Settings if your menu is customized lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern and more See Options amp Settings on page 14 for more information The Browser menu contains additional web based applications If no web applications are available for your phone the Browser menu is not shown About Avaya one X provides the release number of your telephone software Guest Login lets you log in to a phone to which you are not normally assigned to access your own contacts and features Log Out lets you sign off the phone to protect your settings or to allow another user to log in Log out does not display unless your phone and any associated button module is in an idle state My Pictures lets you use pictures from a USB device as your telephone screensaver but is only available on those deskphones with a USB interface Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 13 Avaya Menu Options amp Settings The Options amp Settings menu contains th
10. if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya January 2013 Comments infodev avaya com Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support FCC Industry Canada Radiation Exposure Statement This device complies with the FCC s and Industry Canada s RF radiation exposure limits set forth for the general population uncon
11. is redialed or a list of the most recent numbers that you have dialed appears from which you can select a number to redial For information in redial settings see Setting Redial Options on page 17 2 If you are working with a redial list scroll to the number you want to call and press Call or OK Your system administrator can disable Redial functionality Using voice dialing About this task You can say aname to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature Procedure 1 Press Contacts If Voice dialing is enabled a Voice softkey displays 2 If no tone is generated or if no green bar appears next to the Voice softkey press Voice again to restart voice dialing Note To make voice initiated dialing available each time you access your contacts see Changing the voice dialing setting on page 16 To change the language you want 32 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Making a call using edit dialing to use for voice dialing commands see Changing the voice dialing language on page 16 3 Within a few seconds or as soon as you hear the tone say the name of the person you want to call You can say the
12. may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that
13. name in first name last name order even if the name is displayed as last name first name order and separated by a comma in your Contacts list amp amp amp You can add a qualifier for example at home at office mobile phone cell phone or say one of the contact number types Home Work Mobile with the name For example to reach Sam Jones at his primary number you can simply say Sam Jones To reach Sam Jones at home you might say Call Sam Jones at home Note If you don t add a qualifier and multiple numbers exist for that contact the telephone always dials the first number listed 4 When one or more contacts display Press Call or OK or the applicable line button to dial the highlighted number or scroll to select highlight a different number then press Call or OK or the line button Press Details to view the contact details associated with the highlighted entry or select highlight a different entry then press Details If none of the matches represent the contact number you want press Retry and repeat the voice initiated dialing command from Step 3 Press Cancel to exit voice dialing and return to the main contacts screen Making a call using edit dialing Before you begin Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 24 About this task Using Edit dialing feature you can edit the number
14. needed and when ready initiate the dialing process using a softkey Note Edit dialing may not be available to you depending on how your system is administered Procedure 1 Press Avaya Menu 2 Select Options amp Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 5 Press Select or OK 6 Select Edit Dialing If your telephone does not display this option your administrator has not made this feature available 7 Press Change or OK to change the setting to On Enabled or Off Disabled When on hook dialing is in effect dialpad edit dial searches are not available 8 Press Save 24 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Browser Selecting handset audio equalization About this task For most people this option is not relevant For certain people with hearing difficulties however this option can change the audio characteristics of the deskphone and make it easier to hear the far end Procedure 1 Press Avaya Menu Select Options amp Settings Select Advanced Options Navigate to Handset Equalization Press Change Oo oa A CO N Select the setting you want by pressing the button against the setting Default will be standard audio performance unless otherwise modified by your administrator Audio Opt is standard audio performance regardless of what your administrator has c
15. page 55 for information Note When you press the Contacts button you may not see all the functionality described in this chapter This would be because your system administrator has disabled changes to Contacts Searching for a contact You can search for any name as described here or you can jump to a certain group of letters in your Contacts list by pressing the associated dial pad button For example if you press 3 the Contacts list might display entries starting with D E F or 3 depending on how you set up your contacts and how many times you press 3 in succession You can also search for and dial a contact using voice dialing see Using voice dialing on page 32 for information Procedure 1 Press Contacts 2 Using the dialpad start typing the name for which you want to search Keep in mind that a Contacts search is case sensitive and how your Contact list is set up If you set up your contacts as Last Name First Name start typing the letters of the last name If you have set up your contacts using a different scheme type the most likely letter s that would match the contact you want to find 3 Press Call to call the person or press More then Edit to edit contact information Viewing a contact s details Procedure 1 Press Contacts Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 51 Using the contacts feature 2 Select the contact you want to view 3 Press Details
16. to see the information available for that contact Selecting Details is the only way to dial a second or third number for a contact 4 Press the appropriate softkey to call or edit this contact delete this contact or return to the Contacts screen Adding a new contact About this task You can add up to three numbers for a contact Procedure 1 Press Contacts 2 Press New if this is your first contact list entry or press More then New if you already have entries in your contact list 3 Enter the name using the dialpad Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed If the characters are on the same key pause before entering the next character To enter a space press 0 Enter remaining letters or numbers To delete the last character press the Bksp softkey Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press the Bksp softkey to remove the character to the left of the cursor Press More gt Abc to change between upper and lower case letters or to enter numbers Press ABC again to cycle through the options Abc 123 abc ABO until the type you want to use is displayed Press More Symbols to enter characters that
17. user guide might not be available on your deskphone If you find that a function or feature is not available please contact your system administrator Overview Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 7 Introduction to the 9640 9640G Deskphone r USB Port Missed Call Indicator The following table provides button feature descriptions for the 9640 9640G deskphone 3 x 22399 10 00am 7 10 06 Phone Active Call Steve Lewis 30762 Prompt Line Line Buttons 22399 22399 22399 zoa AAAA Sandy Rob M C Softkey Labels Softkeys Message Navigation Arrows OK Phone Contacts Call Log Avaya Menu Volume VOLUME Mute SPEAKER Speaker Headset Forward Name Description USB Port Insert a USB device also called a memory stick thumb drive or flash drive to transfer contacts between your phone and an external data source see Importing and Exporting Contacts using USB Devices on page 55 for more information You can also recharge some battery powered devices by using a USB cable to connect the device to your deskphone s USB port Top Line The Top Line shows status information such as the time and date error indications and missed calls Title Line The Title Line shows the name of the current screen and navigatio
18. 9 Adjusting the brightness or contrast or THe display 19 Turning Button click sounds Oh and EE as saa cauaa activae Ro dames atia ae eu duca zd Dag 20 THING eror TONGS on ON OM ct 20 TA Wectee om ces dupe esl gn eenree cmeene ter eran reer mannan Tern UD DT 21 iieri i 21 Dhsrigine Geringer PIRS oco oda bh a adeb don doner Rs uoto Pa on dea auct a c i e 22 Dhandirig Te display Price Ys secus eo pn debel da Sepe aeaa Dep tux ben tri dos MI URMML d SUC 23 Fareonalizin Button ADE sio par Rn Ea er bap qae asas rica qub odia es a cantatas 23 REID ANO OPONE sroiscact tesi id bte Qnin Eds dup eMe Ee vi bec ped diseno ted the Redi daa E 24 else handset audio SUAM EEGUR DIT manina bec ada drea d b duca 25 cipe em EE 25 Accessing your DROW EET P 25 Chapter 3 i d p X T m 27 MECOSSIIY he Feats MENU e has eatsde enter tae a ene de ee ee ede 27 ialling a person rom the IG ui uei cd detur ode pne uas ciini eode bet battu sedit Eai bed 27 Configuring simultaneous ringing for multiple phones using EC500 ssssssse 28 Chapter 4 Answering a 29 Ghapter 5 Making a alliscia aa 31 RE E e Cl cer pe e E E A A A A A E A E E 31 Ceana TD E aae a a QNEDUR EROS Dee EUR vLCR E DR Pd NUS ERA DINER 32 iiis zl lare E BEEN eI ERE E DSL 32 HR ssa e U E N E E E E e UNT 32 Makma cal usti edi daN TEE EE ES D Ea aaa LLL LL S 33
19. AVAYA Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide 3 2 16 601503 8 0 January 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link d
20. Galing d person kom the contacts elesin enkaa dium E Set a eda anii a 34 ioalinyg s poreon fron the cal Otoni ani EAE EA C FECE RAS p RUP ER FELIS 34 ejns d 6 Muning Re MP 37 Chapter 7 P tting a call ont BOO esci sasikirke MR pd ARE DR dS UERBO HUE OD RN RI GO M pA 39 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 5 LHapter B Transfereing amp Callasin 41 Chapter 9 About forwarding calls eeeeeecee eese e eee ee eene nennen nennen nnn 43 v xpi R4 pe TETTE 43 usi nep T nc n 43 Chapter 10 Using the conference feature eeeeeeeeeeeeeeeeeeereeeenennnn 45 cGelngu up a CONIC e eee 45 Mere eee Ter eer TT 0 Puting a conierence calon MO saran anii a a E E A 46 iing apersonron a comercnee CAM MERERI RD 46 Dropping the last participant from a conference Callesin ani nnan inae 46 Dropping a person from a COMmerenCe call opos asc loot Po S A AAN ou 47 Chapter 11 Using bridged call appearances Leere 49 Arcwenmno a calon a bridgeg EB user pcc seda ont aaa d vale ane dn a cti gps d oen 49 sSNA SCALONA EST 2 9 RT OLLI 49 Making dr avg cringe on a Dridged indse ER RR Grain Ea ra lea Y Udo oda c d da I 50 Chapter 12 Using the contacts feature eeeeeeeeeesee eee eeeeeeeeee entente 51 Geah Or e COn c
21. OADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER 2 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses o
22. a i 15 Go To Phone Screen on calling 14 Setting 12 seis ESRORNNUSIRRRNN EXE ERRARE ia 14 Go To Phone Screen Options on ringing 15 SENG ooi devs exon es sea E E 15 GUEST LOGIN Pc 65 H IHandsetsctunionen nean nte dic irn eM 25 audio equalization esses 25 PISTOL ce 59 Of CallS eietesievvezfussu e abere vdvps ursa ravi r as 59 aj ET 39 46 putting a call on hold n se 39 putting a conference call on hold 46 l Icons in telephone display n 10 ADOUL recte eec E ees deri n rtt A 10 incoming calls irisada iinan 41 43 TONWAMGIING e 43 sending to coverage seeee 43 TANSTOMNNG sinens 41 Incoming calls nnen 28 29 ZUM M 29 directing to multiple telephones 28 L Language inito erint ere anrea Cog n Fu ne rudes 16 23 CHANGING ERR 23 changing voice dialing sess 16 l gal notlGes eene eterne ana 2 Logging in as a guest ssssseee 66 70 Avayaone X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide Logging in to your deskphone sess 65 Logging in to your deskphone extension 65 Logging out of your deskphone extension 65 Login as a guest user ssseeee 65 M Memory sticks sssssssssseeeeeeennene 55 M
23. d your cell phone rings simultaneously when there is an incoming call With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off 28 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 4 Answering a call About this task When you receive an incoming call the phone selects the incoming call automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually If you do not have the Go to Phone on Ringing option enabled you must press Phone to choose a line or view call options Note If your telephone is administered with non typical settings you may experience call handling differences from the steps described here Also note that the phone will auto scroll in certain instances to present you with significant incoming calls Procedure Answer an incoming call in one of the following ways If you are not on another call lift the handset or press the line button next to the incoming call press Speaker OK or Answer to answer the call using the speakerphone or press Headset to answer using the hea
24. dset If you are on another call and the telephone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press Ans Hold to automatically put the first call on Hold when you answer the new call Alternately you can press Ans Drop to automatically drop the first call when you answer the new call To quickly move to the top of your call appearance list to answer an incoming call on your primary line from the Phone screen press the Phone button You can then press the line for the incoming call or scroll to it To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 29 Answering a call 30 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 5 Making a call About this task If you are not on a call simply dial the number you want to call Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time When the Phone screen is displayed press Phone to move to the top of the call appearance list Procedure 1 Lift the handset or press Speaker or Headset if applicable or a line bu
25. e January 2013 Comments infodev avaya com Chapter 16 About Logging In and Logging Out If you share a deskphone with other users you should log in and log out to maintain your preferences call information and options Log out to prevent unauthorized use of your deskphone during your absence Note Depending on how your phone is administered for example whether Call Log backup is enabled or disabled Call Log information might be lost when you log your extension out Your administrator might provide you with a USB device with a pre programmed Extension and Password or may provide you with a PC based tool for transferring this information on a USB device This device will enable you to use the USB device to log in to the administered Extension and Password automatically from any deskphone in your system Contact your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection Note When you use the USB Login the only Contacts you can see are the Contacts on the USB device See Using USB Flash Drives with your phone on page 55 for more information Note Depending on how your deskphone is configured your deskphone might display a Log Off softkey in an idle state You can use the Log Off softkey to log out of the deskphone Logging in to your deskphone extension About this task Log in from the initial screen when it promp
26. e Press Log Out if you wish to Login as a new user The telephone displays the Log Out softkey Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 67 About Logging In and Logging Out Procedure 1 Press the Log Out softkey The deskphone logs out the current user and the telephone displays the login screen 2 Enter your authentication credentials and login to the system 68 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Index A APPIICAUONS serno ni nes assed RO ees 13 iUfe legor ig PR 18 ej eoo e EE 18 Avaya MO6nU iit enhn Rae ERR haud 13 14 21 Clem T 13 OPTIONS aon RR 14 I NIA an a Ea 21 B bridged call appearance sess 49 JOINING eT 49 Bridged call appearance ssseeeessss 49 aDOollL c rei MB 49 Bridged Calls sssssssseseeeeeneees 49 ANSWOPING e 49 BOWSER oes cscs A E E 25 ACCESSING ESSERE 25 Browser WML 0ccccccecessseseeeeeseenseeeeeeeaneeseeeeeneas 25 button click sounds 2 0 0 cccccccecceeeeseesseeaeceeeeeeeeseeenertees 20 feret pio 3 jl g e ERR DM DE 20 Button labelS taints niue 23 personalizing cece eeeeeeeeeeeeeeeeeeeeeceeeeeeeneeeeeeeeea 23 Button labels restoring to default labels 23 C Call history log esee 59 zlolem ead EP T
27. e following submenus Call Settings Set Speed Dials Set Favorites Application Settings Screen amp Sound Options Language amp Region Advanced Options Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call when you place a call or when you answer a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Application Settings includes choices for personalizing button labels turning call logging on or off and including bridged calls in your call log Screen amp Sound options includes choices for adjusting your phone s brightness and contrast ring pattern language selection and button clicks and tones Advanced Options includes choices for backing up and restoring your settings options and button labels and setting up a Bluetooth adapter if one is attached to your phone You can also setup the Handset Equalization HAC values You can also set AGC Automatic Gain Control for your headset handset and or speaker audio Setting Go To Phone Screen on Calling About this task Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call Procedure 1 Press Avaya Menu 2 Select Options amp Settings or Phone Settings 3 Press Select or OK 4 Select Call Settings 14 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 C
28. ed on the Forwarding features menu Procedure 1 Press Forward to access the main Forwarding menu 2 Select the forwarding feature you want to activate Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 43 About forwarding calls 3 Enter the number to which you want to forward your calls as the destination After you enter the forwarding number you hear a confirmation tone and the associated LED lights 4 Press Select or OK to turn the call forwarding feature off if it is already on 44 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 10 Using the conference feature You can use conference calls to speak with people from different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Setting up a conference call Procedure 1 From the Phone screen select your active call 2 Press Conf Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list When the person answers press Join or OK to add the person to the existing call Press Add and repeat these steps to add another person to the conference call Procedure a Aa WwW N From the Phone screen select your active call Press Conf or Add i
29. er Guide January 2013 41 Transferring a call 42 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 9 About forwarding calls You can forward your incoming calls to another number or to voice mail If call forwarding is turned on a Forwarding icon appears on the top line of your display screen When the Forward button light is on one or more of the forwarding features are active The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available on your extension contact your system administrator Send All Calls About this task When Send All Calls SAC feature is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls You can also turn Send All Calls on or off by using the telephone Features list Procedure 1 Press Forward to access the main Forwarding menu 2 Select Send All Calls 3 Press Select or OK to turn Send All Calls on or off Forwarding calls About this task You can either set a number to forward calls or turn off call forwarding if the feature is already on The features are also list
30. erence is up The telephone drops the last added person from the conference Dropping a person from a conference call About this task This feature is not available on all systems Procedure 1 From the Phone screen select your active call 2 Press Details 3 Select the person you want to drop 4 Press Drop Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 47 Using the conference feature 48 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 11 Using bridged call appearances In addition to your own call appearances your phone may show one or more bridged call appearances on the display screen A bridged call appearance is of another user and allows you to see if that call appearance is in use answer calls on that appearance or join a call in progress on that call appearance from your deskphone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged line About this task Answering a call on a bridged line is the same as a call on a primary line If the ringing line is selected you can answer by picking up the handset or by pressing Speaker or Headset or Answer Procedure 1 Select the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have t
31. essages E E 63 FOCOIVING circiter inenen aii eiaeia 63 MULING alls ii tarii to E 37 N navigation arrows ssessssseeemm 9 right and left sess 9 up and Kelon din E eere aene na rit neo ead 9 fiavigatlonitlps o iier ERE Enters 9 O On hook dialing sess 24 Options amp Settings 14 15 17 18 23 24 61 lem T E IE 14 call logging eese a 61 changing language seen 23 configuring visual alerts sssssse 18 go to phone screen on answering 15 go to phone screen on ringing 15 phone screen on calling 14 redial settings sss 17 Setting dialing options ssssssssss 24 outgoing Rer Se 31 50 making AsCall rte teret 31 making a call on a bridged line 50 Outgoing calls 3 eite eis 32 redialing a number sssssssseeese 32 Outgoing Calls isinira enient 33 edit dialing a number sseseessesee 33 P Phone Screen Options on calling 14 SEWING CE 14 Phone Settings essssssseeeneee 14 ADGUE AAO EEA A EEA AT 14 alle RESI UII 58 from USB files as a screensaver 58 January 2013 R Redial m 2 9 32 redial opti
32. f a list scroll down to see choices E The call in progress is muted The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button px Team icon indicating this team member is available Loa Team icon indicating this team member is busy on a call and not available r 3 T k 4d Team icon indicating this team member is not on a call but is forwarding incoming calls Team icon indicating this team member is busy on a call and is forwarding incoming calls Your administrator may place this icon on one of your softkeys as an energy saving measure Pressing this softkey turns the display backlight off When the backlight is off any activity on your telephone turns it back on D o w C Indicates that your phone is in an Unnamed Registration state caused by not entering an extension within 60 seconds of being prompted for one or not entering a password In this situation your phone may register with its call server but will show only one call appearance no features and will allow only outgoing calls To switch from the unnamed registration state login with a valid extension and password Telephone stand Your telephone can be placed in two positions a lower position and an upright position You can adjust the display screen as required To move the display screen gently pull from the top of the displa
33. f you are already in a conference Select the call on hold that you want to add to the conference Press Resume to take the call off hold Press Join to add the person to the conference call Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 45 Using the conference feature Putting a conference call on hold About this task When you put a conference call on hold the other parties can still talk to each other Procedure 1 Press Hold during a conference call 2 Press Resume or OK to resume the conference call Muting a person on a conference call You may be able to silence a person on a conference call using the Silence softkey The individual muting feature is not available on all systems If you do not see Silence softkey when you choose a person you cannot mute that person Procedure 1 From the Phone screen select the line of the person you want to mute during a conference call 2 Press Details 3 Press Silence 4 Press Silence again to take the person off mute Dropping the last participant from a conference call About this task Note This feature is applicable only for a conference call of the AST 1 type Procedure 1 From the Phone screen select your active call 46 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Dropping a person from a conference call 2 Press Drop once the conf
34. ft to adjust the brightness or contrast 10 Press Save or OK Turning button click sounds on and off Procedure 1 Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK to turn sounds on or off ON DOO A C PD Press Save Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error tone to Off Procedure 1 Press Avaya Menu 2 Select Options amp Settings or Phone Settings 3 Press Select or OK 4 Select Screen amp Sound Options 20 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Options amp Settings 5 Press Select or OK 6 Select Error Tones 7 Press Change or OK to turn error tones on or off 8 Press Save Turning large text on or off About this task Use this procedure to increase the font size that the deskphone displays Note This feature is available only for the English fonts Procedure Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK oon A c m Select Text Size Note The Text Size option is available only if it is enabled through the set
35. he USB jack the phone displays either a list of USB actions or options a message that your phone does not support the device or a message that the phone does not have adequate power to support the device Power supply to the USB interface depends on the administration settings and on how the phone is powered The phone supports USB drives with FAT or FAT32 file systems and does not support USB drives with NTFS file systems and multiple LUNs Adding contacts from an external file to your contacts list About this task Use a USB flash drive to add contacts from an external file to your contacts list The contacts list can contain only 250 entries Contact files merged or written to the phone s contacts list must be in a specific format One way to ensure that the file is in the proper format is to export your the Contacts list of your deskphone to your USB device which automatically creates a properly formatted file Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses For information on this tool search for Avaya one X USB Companion on the Avaya support site at http www avaya com support Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 55 Using USB Flash Drives with your phone Note If your administrator has made a special application available that allows you to log in to your phone via a USB device and you log in
36. he bridged line preceding the applicable number To log not log bridged calls see Turning off call logging on page 61 Press Back to return to the list view Adding an entry from the call log to your contacts list Procedure 1 Press Call Log 2 Select the number you want to add to your Contacts list 3 Press Contact 4 5 Press Save Edit the name and telephone number if necessary Removing an entry from the Call Log Procedure 1 Press Call Log 60 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide Comments infodev avaya com January 2013 Clearing all entries from the call log 2 Select the number you want to delete 3 Press More gt Delete 4 Press Delete or OK to confirm or press Cancel if you do not want to delete it Clearing all entries from the call log About this task Clearing all entries from the call log deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing calls are deleted However if you are viewing the All Calls list pressing Clear All deletes all calls Procedure 1 2 3 Press Call Log Select the list you want to delete Press Clear All or OK to confirm or press Cancel if you do not want to clear all Turning off call logging You can turn call logging on or off If you have bridged call appearances on your phone you can choose whether o
37. hosen HAC Opt is Hearing Aid Compatibility performance 7 Press Save Browser Your deskphone includes WML Web browser capability to use additional applications The applications available through the Web browser vary depending on how your system administrator has configured your deskphone If you have any questions contact your system administrator Access the browser through the Avaya Menu If you do not see the Browser option on the Avaya Menu Web applications are not available for your deskphone Accessing your browser Procedure 1 Press Avaya Menu Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 25 Avaya Menu 2 Press Browser or OK 26 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 3 About Features This chapter describes the features of your deskphone Your administrator might have set up your deskphone with the features and the call appearances on one screen The Features menu gives you access to Speed Dial buttons and advanced telephony features such as Directory Abbreviated Dial and Call Forwarding Using the Directory you can dial other users on your system You can use Send All Calls and Call Forward features to forward incoming calls to other numbers When you enable the EC500 you can forward calls from your desk phone to your cell phone The Forward menu also lists all the forwarding fea
38. isclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNL
39. m 51 omo A COT E an COO E 51 Adama a new Posi poe 52 Zohil S I a ad sss rxatenusi A E te Ocala A iu EAD n c dut db bd nli dan edt On 53 Peis es TAN Early cc PP T TE 54 Chapter 13 Using USB Flash Drives with your phone eeeeeeeeeee 55 Adding contacts from an external file to your contacts list esee 55 Overwtriting contacts list with an external file ea ha ten rk he E ER En aa d RR Ra 56 Copying your comacis listio a USB fash GVE eosina pp dL QR REOR gal doii daian 57 Temporaly usm aA UGB Contacte Ebina e A EEE ES 57 Using pictures from your USB device as a SCrECNSAVEN cecsececeteeeeenece cence eeeaaeeseeeeeeeaaaeseeneeesaaeeeeneees 58 dubie p 59 EE A e a E E cca due ean E tuae Roa root EAE NOI TORE ka raa icon Up duin 59 pl gel rege E 60 Adding an entry from the call log to your contacts list enne enne 60 Removing anen rom ine Gal Raro e Em 60 Clearing all Gries tom Te Gall DER abonar pao pn oda cg anb ctbxa dr a cat pcc Pac 61 Trio oft caloo aiuta tbe peidbE paiacdede he Red Rb av cUd Depto a debe vU BER EUREN 61 Chapter 15 Receiving your messages eeeeeeeeeeeeeeeeeeennn enean nn nnne nana nnn 63 Loggndanpe vod OS HNN UR sie ue on coda cinia dc omrdicscsse b Lie caen tans Garde OEA 63 Chapter 16 About Logging In and L
40. n arrows where applicable Prompt Line View the prompt line to see helpful information such as when you can use the right or left navigation arrows to view alternate screens or menus 8 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide Comments infodev avaya com lt Message Waiting Indicator January 2013 Navigation tips Name Description Call Appearances The number of lines available to make or receive calls call appearances depend on how your system is administered Press the line button to initiate or answer a call Lines The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that line Lines also indicate if a feature is enabled or disabled in the Feature view Softkeys and Softkey Labels Use the softkeys to act on objects displayed on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the object that is selected Message Press the Message button to connect directly to your voicemail system Navigation Arrows Use the right and left navigation arrows to navigate between menus or to move the cursor during text input Use the up and down navigation arrows to move from one line to another OK Press the OK button for a shortcut to an action For example
41. ne displays the Mute icon Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 37 Muting a call 38 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 7 Putting a call on hold Procedure 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select that line 3 Press Hold Note The phone might display a hold timer when you put a call on hold For more information see Configuring call timers on page 17 4 Press Resume or the line button of the held call to retrieve the call Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 39 Putting a call on hold 40 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 8 Transferring a call Procedure 1 From the Phone screen if the call to be transferred is not already active highlighted select the line on which the call to be transferred appears 2 Press Transfer 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press Complete or OK Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone Us
42. ng icon Using this feature you can review details of the type of call pickup When you have one or more missed calls the Call Log button illuminates and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 34 Viewing the call log Procedure 1 Press Call Log You can go to the top of the list by pressing Call Log again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Note Depending on how your system is administered a Missed Call counter might appear next to a missed call showing the number of missed calls you have from that person Note When contacts whose presence you have set up to track have called you the applicable presence icon displays along with their call information See About icons on page 10 for a description of the icons 3 Scroll up or down to view the entries on the list Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 59 Call Log Viewing Call Log details Procedure 1 2 3 4 Press Call Log Select the number you want to view Press Details Note To see details of other calls scroll up or down If you are logging bridged calls as well as your own bridged call details are identified by either CALL FOR calls made to the bridged line or CALLED FROM calls made from t
43. ngs or Phone Settings Oo oa A CO N Press Avaya Menu Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 17 Avaya Menu 7 8 Press Change or OK to change the setting Press Save Configuring visual alerts About this task When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Procedure 1 Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Visual Alerting Oo N DOO A C PD Press Avaya Menu Press Change or OK to turn Visual Alerting on or off Press Save Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call This setting also determines whether the Voice Dialing feature gets its input from the Speaker or the Headset Procedure 1 Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Audio Path Press Change or OK to change the Speaker or Headset setting N OOA W I Press Avaya Menu 18 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com 8 Option
44. o select the ringing line 2 Press Answer Joining a call on a bridged line About this task You can join an existing call on a bridged line Procedure 1 Select the bridged call in progress that you want to join 2 Press Bridge Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 49 Using bridged call appearances Making an outgoing call on a bridged line About this task When you make a call on a bridged line you are using another telephone user s line The caller ID associated with the call you are making may show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacts list or call the person from the Call Log History list 50 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 12 Using the contacts feature You can save up to 250 names and up to 3 telephone numbers per name You can use voice dialing to speak the contact name see Using voice dialing on page 32 for information You can also import or export a Contact list using a USB device see Importing and Exporting Contacts using USB Flash Drives on
45. ogging Out eese 65 Logging in To your deskphone SO SIO cine dase acre arce hrerndbas d aa anaa d a bant etica d cnr d 65 Ling in ASA UGE US eina tare nie eaten ae ene 66 LUCI DIEM Ls ETE E T arene UU NN 66 Eses pehi Aio Lep IE E E OOo E ETE 67 Logan auLor your daskbplione extensia s enia acocka eec nbn dnce at dt ep ada Duca 67 LOGGING CULO e locked deskphone Ste SHG ase ce uidit rop uid dde te ipud de eb ee vddeidt Feb ek ade hires dde e rvididur eu undi vd due 67 j m 69 6 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Chapter 1 Introduction to the 9640 9640G Deskphone Your deskphone provides many features including a Phone screen to view and manage your calls call log a Contacts list an integrated WML browser a menu of options and settings and access to your Voicemail You can also attach up to three button modules to your telephone to expand the available number of call appearances and features multiple button modules must all be the same type and model The 9640 9640G Deskphone provides this information in color The letter G in 9640G indicates the presence of a built in Gigabit Ethernet adapter that increases data transmission speed A deskphone with the G designation is otherwise identical to its 9640 counterpart in terms of features and functionality All the functions and features described in this
46. ome to get the feature buttons and other features specifically administered for that profile Note When you are logged in to another phone as a visiting user a preset timer may terminate your login after a predetermined period of inactivity When you log in to another phone as a Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Logging in as visiting user visiting user your home phone becomes inactive for all but emergency calls and displays a message indicating you are logged in at a different deskphone Logging in as visiting user Before you begin Visiting user access must be administered on your extension for you to use this facility You must upgrade the deskphone to the latest build Procedure 1 On the login screen enter the extension and password 2 Select Visiting User as the mode and press login The option Login Mode is available in the third line Note The Visiting user option is not applicable for 9670G touch screen deskphones Logging out of your deskphone extension Procedure 1 Press Avaya Menu 2 Scroll down and select Log Out 3 Press Log Out or OK 4 Press Log Out to confirm Logging out of a locked deskphone extension About this task Sometimes a user forgets to logout of a deskphone in a common workplace such as a conference room If you use such a locked deskphone and try to login the deskphone displays a messag
47. omments infodev avaya com Options amp Settings 5 Press Select or OK 6 Select Go To Phone Screen on Calling 7 Press Change or OK to set the option to Yes or No depending on the current setting Press Save Setting Go To Phone Screen on Ringing About this task Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call Procedure 1 Select Options amp Settings or Phone Settings N OOA C PD Press Avaya Menu Press Select or OK Select Call Settings Press Select or OK Press Change or OK to set the option to Yes or No Press Save Setting Go To Phone Screen on Answer About this task Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen when you answer a call Procedure 1 Press Avaya Menu 2 Select Options amp Settings or Phone Settings 3 Press Select or OK 4 5 Press Select or OK Select Call Settings Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 15 Avaya Menu 6 Select Go to Phone Screen on Answer 7 Press Change or OK to set the option to Yes or No depending on the current setting Press Save Changing the voice dialing setting About this task Note The Voice Dialing option is available only if it is enabled through the settings file Procedure 1 Select Options amp Settings or Phone Se
48. ons sssrinin nnns 17 i e ri replacing contacts list with an external file 56 ringer pattern eeueesssesseeeeeeeeeeeennnnn nnns 22 NGONE S arean a sedinney stan ieee 21 S SCIONS AV EM iret a T 58 from USB pictures ccccccseesseeesseeteeeeeseseeeeess 58 SENDALL 3 2 Brera Ent operi edunt 43 T Telephone display icons eesesss 10 leet 10 Telephone stand sess 11 Cle riia a EE ERR 11 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide TOKE SIZE icicds 21 E gel ore OTT petet 21 Thumb drives sse 55 Transf EF vous sed ice tere ae terrier ea dee gea ia bee paa dca 41 U USB files ates 55 57 58 merging with contacts list ssssss 55 jejej c E 58 USB flash drives sessssseeee 55 working with eseeseeeeeennm n 55 V VISIU FI USET rex esee puppe EE EE bus xi Rep R Farid ud 66 Visual Alerts ert ia 18 COMPOQUMIAG eee 18 VOICE GIANG MERE ED 16 changing setting sereset e 16 Voice mail logging in rsss 63 January 2013 71
49. phone User Guide January 2013 Comments infodev avaya com Chapter 13 Using USB Flash Drives with your phone You can use Universal Serial Bus USB flash drive if your deskphone has a USB interface and you have the permission of the administrator When you log into your phone from a remote location you can use the USB flash drive to add contacts to your Contacts list from an E mail or other PC software program and use the pictures from the device as screensaver on your phone Avaya offers a PC application Avaya one X Deskphone USB Companion to help set up your USB device phone options Your administrator has certain setup responsibilities and can then help you determine the options that are available to you and how to use the tool to set them up Additionally your administrator may provide you with a USB device with a pre programmed Extension and Password in it or may provide you with a PC based tool for putting this information on a USB device You can then use the USB device to log in to the administered Extension and Password automatically from any telephone in your system Note USB Login If you have automatic USB login capability the only contacts you can see are those on the USB device When you use the USB login the Log Out menu option is available on the menu screen but does not work when the USB device is inserted The only way you can log your phone out is by removing the USB device If you insert the flash drive into t
50. r not to include calls to your bridged lines in your call log Procedure 1 Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select the type of call logging you want to turn off ona fF CO N Press Avaya Menu To turn off logging your calls select Log Calls To turn logging of bridged lines on or off select Log Bridged Calls Press Change or OK to turn call logging on or off Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 61 Call Log 8 Press Save 62 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 15 Receiving your messages Procedure Press the Message button to connect directly to your voice mail system The lit Message button and a red light on the upper right hand corner of your deskphone indicate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 63 Receiving your messages 64 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guid
51. r units of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License types Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You
52. rives at another deskphone that is registered on another Communication Manager Note This feature is not applicable to the 9670 deskphones Changing the ringer pattern Procedure 1 Select Options and Settings Press Select or OK Select Screen and Sounds option Press Select or OK Scroll to Personalized Ringing ON DOO A C PD 10 Press Avaya Menu Press OK or Change Use the Right or Left arrow key to select the type of ringer pattern from Classic or Alternate Scroll to the specific ringer pattern that you want to set Press Play if you want to hear the pattern again The pattern is played as you navigate across the ringer patterns Press Save Note This feature is not applicable to the 9670 deskphones 22 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Options amp Settings Changing the display language Procedure oO ON Oo P W Iw Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Language Select a display language Press Select or OK Press Yes to confirm the selected language Personalizing button labels About this task You can change the labels that are displayed for your extensions features and abbreviated dial or speed dial buttons For example yo
53. s amp Settings If the audio path is set to Headset and your headset uses switchhook control typically true for wireless headsets the Voice Dialing feature cannot receive input from the headset Press Save Setting contact names to display during calls You can set your phone to show the contact s name rather than the calling party name for an incoming or answered call a transferred call or conference call when a calling or called party number matches a number on your Contacts list Procedure 1 Select Options amp Settings or Phone Settings c N Oo A CQ Iv Press Avaya Menu Press Select or OK Select Call Settings Press Select or OK Select Pair Contacts to Calls Press Change or OK to change the setting to On or Off Press Save Adjusting the brightness or contrast of the display Procedure 1 Select Options amp Settings or Phone Settings oa A O Iv Press Avaya Menu Press Select or OK Select Screen amp Sound Options Press Select or OK Select Brightness or Contrast Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 19 Avaya Menu Note Contrast adjustment applies only to a button module attached to a deskphone with a color display screen You cannot adjust the contrast of the deskphone s color display screen itself 7 Press Change or OK 8 Select Phone or an attached Button Module 9 Scroll to the right or le
54. so disable this feature in which case the My Pictures option will not appear on the Avaya Menu In addition to the features described in the Using USB Flash Drives with your phone on page 55 the Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format Procedure 1 Plug the USB device into the jack near the of your phone 2 On the phone press the Avaya Menu button 3 Select My Pictures to immediately begin displaying the pictures from your USB picture directory on the phone and then whenever the screen display times out after the administered idle period Note If you disconnect the USB device from the telephone the standard screensaver replaces your pictures after the designated idle period 58 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 14 Call Log The History screen provides a list of recent calls with information about call disposition such as missed answered or outgoing with the caller name and number call time and call duration Note The caller number is displayed only if available Call History also shows bridged calls and the number of missed calls from a given calling number If you are a member of a call pickup group any calls you picked up for another person or you missed and were answered by someone else in your pickup group are shown with a Forwardi
55. that way the only Contacts you can see are those on the USB device itself Procedure 1 Plug the USB device into the jack near the top left edge of your phone 2 Press Select or OK to select Merge file and phone contacts The Merge option is shown only when both the USB file and the phone have contacts 3 The contacts are merged automatically When complete review the statistics displayed which show the number of entries duplicates and any errors 4 Press Save or OK to write the merged Contacts list back to the USB device and return to the list of contacts USB actions or press Exit to return to the list of contacts USB actions without writing the merged file to the USB device Note If you attempt to merge more than the maximum 250 entries the phone displays a List Full screen You can then either save the first 250 entries or cancel the merging process without transferring the contents to the deskphone Overwriting contacts list with an external file About this task Use a USB flash drive to replace your entire contacts list with the contacts from an external file Contacts that you are copying from an external file must have a name and at least one number but not more than three numbers with associated types If associated types are not provided the type will be considered as general type Your system administrator can provide detailed format information about external data source files Procedure 1 Plug the USB
56. tings file 7 Press Change or OK to change the text size 8 Press Save Ringer Pattern About ringer patterns You can personalize or select a specific ringer pattern for your deskphone The ringer pattern helps you to identify whether an incoming call is from an internal number or from an external number You can select a ringer pattern from the available 8 Classic and 8 Alternate ringer patterns Thus you can select the ringer pattern from a total 16 different ringers If you configure one of the ringer patterns from Classic or Alternate list as the default tone to be played on an incoming call then on an incoming call from an external number a distinctly different ringer pattern plays The ringer pattern for an external calls is unique and distinctly Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 21 Avaya Menu different from the one played for an internal call This difference helps you identify the type of call whether internal or external Thus there are 8 ringer patterns for external calls corresponding to 8 Classic ringer patterns similarly there are 8 ringer patterns for external calls corresponding to each of 8 Alternate ringer patterns Note An incoming call is considered as internal when it originates from within the same Communication Manager An incoming call is considered as external when a call originating from one Communication Manager passes through a trunk and then ar
57. trolled environment and must not be co located or operated in conjunction with any other antenna or transmitter Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 3 4 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Contents Chapter 1 Introduction to the 9640 9640G Deskphone ees 7 oig AVE aa tp HTTP 7 MIS qms a eee 9 PADOU Al 8 rof T M E tere errr Te 10 715 7 8 eT 11 inodo 1 57 T 13 Onion S SENMO E 14 Selno Go Io Phone Scores ON Ea sion cox ite etna passu uui t E acre ies cta tuti e gU Enea ctm 14 einge TO Phone Seredi om PHP ass soos caeco nca tip ERE coe Aaa a a a 15 Setung Go To Phone Screen emn SIME ssi cccdd end scc da destin acia d ae eda Ede ncs aao dada 15 hanging the velos dialing SOHO ies cesi edt ere Doe o abet au DERE e xIEdUC S ais uda a 16 Changing The vgice dialing ESENIUSIEIS Loa troi eroe noble xdbco d bes o ona ale n ta a eR 16 ex agre East co TTE OD ODE 17 woe Cal TE o coaster necp rst bn pr ptc a ag b rc A pa aa t 17 rere INVES UM LE NC EET TEST 18 vx siae EET Lege rM NE N AEI AE DO DL S 18 Setting contact names to display during calls aua cista iaaii aiai 1
58. ts you for your extension Procedure 1 Enter your extension 2 Press Enter or OK 3 Enter your password Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 65 About Logging In and Logging Out 4 Press Enter or OK Logging in as a guest user About this task Log in to another phone as a guest to retain the features and functionality of your own phone For example if you are temporarily using a visitor s office telephone but want to have your Contacts list available The phone must be on hook to select this feature Note The guest user login option is available only if your administrator has configured the GUESTLOGINSTAT parameter in the settings file Procedure Press Avaya Menu Select Guest Login Enter your extension number Press Enter or OK Enter your password Press Enter or OK Mo oO fF WD Scroll left or right to select the expected amount of time 1 to 12 hours you will use this phone You can log out as a guest at any time despite the duration you select 8 Press Enter or OK Visiting user 66 A visiting user is anyone who uses a 9600 Series IP deskphone in one location for example New York and intends to register to a call server in some other location for example in Paris Typically this occurs when a user has travelled from the home location to another location in the organization but wants to register with the call server back h
59. ttings N OOA OD Press Avaya Menu Press Select or OK Select Call Settings Press Select or OK Select Voice Dialing Press Change or OK to set the option to on or off Voice initiated dialing is set to on by default Press Save Changing the voice dialing language Procedure 1 Select Options amp Settings or Phone Settings O oa A CO Inm Press Avaya Menu Press Select or OK Select Call Settings Select Voice Dialing Language Press Change or OK 16 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Options amp Settings 7 Select the language you will speak to search for and dial your contacts 8 9 Press Select or OK Press Yes to confirm the selected language Setting redial options About this task To display a list of the last numbers you dialed or to dial the last number you dialed you can use the Redial option Procedure 1 Select Options amp Settings or Phone Settings Oo N O O A C I9 Press Avaya Menu Press Select or OK Select Call Settings Press Select or OK Select Redial Press Change or OK to toggle between One Number and List Press Save Displaying call timers About this task You can set your call settings to display the duration of calls You can turn the call timer display on or off Procedure 1 Select Options amp Setti
60. tton for an available line 2 Dial the number you want to call Making an emergency call About this task You do not have to be logged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the telephone is in the locked or unregistered state Avaya recommends that for phones connected to SES only one emergency number should be defined For use with third party gateways refer the relevant Application Notes for necessary provisioning to enable the configuration Procedure 1 Press the Emerg softkey 2 Some call servers will call back to confirm the emergency status The phone automatically answers the incoming call on the Speaker by going off hook 3 To end the emergency call press the Drop softkey or press the Speaker button Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 31 Making a call Clearing a number Procedure Press Clear to erase all dialed digits and enter a new number Redialing a number Procedure 1 From the Phone screen press Redial The last number
61. tures The features available depend on what your administrator has assigned to your phone Accessing the Features menu Procedure From the Phone screen use the navigation button and scroll to the right side to access the Features menu For models with LEDs the LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on To return to the main Phone screen press Phone or scroll to the left Calling a person from the directory About this task If your system administrator has set up a corporate directory and has made this feature available to you you can dial other users in your system by name Procedure 1 From the Phone screen scroll right to access the Features menu select Directory and press Select or OK 2 Use the dialpad keys to start spelling the last name of the person you want to call Press each dialpad key once for each corresponding letter For example for Hill press 4 4 5 5 3 Select Next to view the names alphabetically in the directory if necessary Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 27 About Features 4 Press OK or enter the next letter 5 Select Make Call when you see the name you want 6 Press OK to dial the call Configuring simultaneous ringing for multiple phones using EC500 About this task Using the EC500 feature you can program your deskphone in such a way that the deskphone an
62. u can change the label for your extension to My Line If you have a button module attached to your deskphone you can change any of those labels as well for example you can change a Help Desk extension to read Help Desk Procedure 1 Select Options amp Settings or Phone Settings ON DOO A C PD Press Avaya Menu Press Select or OK Select Application Settings Press Select or OK Select Personalize Labels Press Change or OK Select the label you want to edit If the label you want to edit is on the Features menu scroll right to access the Features menu and select the label you want to edit Press Edit Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 23 Avaya Menu 10 11 12 Edit the label using up to 13 characters Press More then Clear to clear all text fields and start over Press Save or OK You may revert back to the default button labels by selecting Avaya Menu gt Options amp Settings gt Application Settings gt Restore Default Button Labels and pressing Default Setting dialing options About this task Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want off hook dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if
63. when you select a call log entry pressing OK dials the number Phone Press Phone to view and manage your calls Contacts Press Contacts to view the entries in your Contacts list Call Log Press Call Log to view the history of your outgoing incoming and missed calls Avaya Menu Press Avaya Menu to configure options and settings access the browser log out or view network information Volume Press Volume to adjust the volume of the handset headset speaker and ringer Mute Press Mute to mute a call in progress To take a call off mute press Mute again Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset Forward Press Forward to display the Forwarding menu Headset Press Headset to use the headset if it is connected Only HIS headset cords are compatible with your phone Navigation tips When navigating through the options and features on your telephone display use the navigation arrows to scroll and buttons to select lines or options Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 9 Introduction to the 9640 9640G Deskphone A navigation icon appears in the telephone display to indicate that you can scroll to more options or information Use the up and down navigation arrows to scroll up or down through lists When only one up or down navigation arrow shows it indicates you are at the top or bottom of the list and can only move in the
64. y screen towards you even as you hear clicking sound Each of these clicks indicates a locking position You can push the screen back to return to the original flat position Gently push on the display screen to adjust the screen to a previous position Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 11 Introduction to the 9640 9640G Deskphone If you have placed the phone vertically for wall mounting reverse the tab located under the switchhook in the top ear piece pocket on the phone to ensure that the handset is in the correct position You need a small screwdriver to lift the tab after it is reversed 12 Avaya one X Deskphone H 323 for 9640 and 9640G IP Deskphone User Guide January 2013 Comments infodev avaya com Chapter 2 Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you press the Avaya Menu button you see one of the following menus depending on how your administrator has set up your system and on the applications available to you Note The menus and sub menus that appear depend on how your extension was administered Some options or sub menus may not be available Contact your System Administrator if you have any questions Sample Menu 1 Sample Menu 2 gt Options amp Settings gt Your 1st Web Application

Avaya one-X Deskphone H.323 for 9640 and

Contents

Download Pdf Manuals

Related Search

Related Contents