Avaya AWH-55+ user guide
Contents
1. see pages 4 and 5 for callout of components 24XX and 54XX phones require 4 0 firmware or greater 46XX and 56XX phones require 1 8 firmware or greater AWH55 SETUP 3 with AVAYA 8403 8405 8410D and 8411D 8434 Telephones AWH55 SETUP 4 with AVAYA 9600 Series f i v T a 31 s AWH54 AWH55 SETUP 5 with other AVAYA Telephones N Caution It is important for correct and safe operation that the base cord is installed into the proper jack of your tele phone Follow these instructions carefully especially if your telephone has two jacks where the handset was attached Be sure to note or mark which jack was used for the handset a configuration dial to 1 2 optional lifter sure to connect this jack into the plug where the handset was a D i connected RE optional lifter 10 CHARGE YOUR HEADSET Dock the headset into the charge cradle 1 The amber charge indi cator 9 will flash during charge If charge indicator does not go on reposition headset in the cradle The charge indicator will go steady after headset is fully charged and ready for use approximately 3 hours POSITIONING SELECT YOUR HEADSET WEARING OPTION MAKE A TEST CALL To place a test call press the talk button on the h2. 3 Connect the equipment into an outlet on another circuit 4 Consult the dealer or an experienced radio TV technician for help RF EXPOSURE INFORMATION This device and its antenna must not be co located or operated in conjunction with any other antenna or transmitter To comply with FCC RF exposure requirements only use supplied an tenna Any unauthorized modification to the antenna or device could void the user s authority to operate this device FCC REQUIREMENTS PART 68 This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the exterior of this equipment is a label that contains a product identifier in the format US AAAEQ TXXXX If requested this information must be provided to your telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible jack that is also compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices you may connect
3. Behind the Head Neckband with Adapter Headset with Tripod Tripod 9600 Hookswitch Control Cord cS For information on optional accessories and replacement parts call the AVAYA Headset Support Line see page 29 26 FCC REQUIREMENTS FCC REQUIREMENTS PART 15 This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protec tion against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on the user is encouraged to try to correct interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver
4. Listen Volume 14 AVAYA Support IMPORTANT SAFETY INFORMATION GENERAL When using your telephone equipment these basic safety precautions and warnings should be followed to reduce the risk of fire electric shock and injury to persons Read and follow all instructions and warnings and instructions prior to using the product The symbol identifies and alerts the user to the presence of important operating safety and service instructions This product contains gold plated nickel phosphor bronze and copper If you experience a skin irritation discontinue use and contact Avaya This product is intended to be powered by a Listed Class 2 Direct Plug In Power Unit rated 9VDC at 800mA Part No 64401 02 rated at an input voltage of 120 VAC 60Hz and an output voltage of 9 VDC at 800mA This product requires AC power in order to operate During a power outage have another telephone available that is powered only by the telephone line WARNING Do not locate this product near water for example near a bathtub or sink in a wet base ment or near a swimming pool This product should never be placed near or over a radiator or heat register It should not be placed in a built in installation unless proper ventilation is provided Do not allow anything to rest on the power cord Do not locate this product where persons walking on it will damage the cord Do not overload outlets and extension cords as this can
5. can be used to make and receive calls in the normal way Ensure that your AWH54 AWH55 Wireless Headset System is in handset mode 17 FEATURES Out of Range Warning As you walk away from the base unit you will eventually reach the system operating range limit When in headset mode a warning alert of two beeps will sound in the headset shortly before you meet the range limit On hearing this alert you should walk closer to the base unit to ensure call quality is maintained If you remain out of range for more than 15 minutes the system will drop the call permanently If using a Handset Lifter the handset will be replaced and the call terminated Low Battery Warning When the headset battery is running low approximately 5 minutes talk time remaining an audible warning will be heard through the headset as a single beep repeating every 10 seconds Soon after hearing this warning you should recharge the headset 18 Recharge the Headset To recharge the headset place it into the charge cradle in the base unit During charging the charge indicator on the base unit will flash amber When the headset is fully charged the charge indicator on the base unit will stop flashing and remain illuminated A completely depleted headset requires a minimum charge time of 1 hour before use and 3 hours to fully charge Replace the Headset Battery Should it be necessary to replace the headset battery at anytime pleas
6. has been removed or placed in the AWH54 AWH55 base unit automatically activating the lifter and enabling headset handset mode to answer or end a call The IntelliStand feature is disabled off when the IntelliStand switch is in position up or enabled on when the switch is in position II down USE THE HEADSET HANDSET MODE Pressing the talk button 14 on the headset selects headset mode The talk indicator 2 on the base unit will illuminate steady green and the talk indicator light on the head set will also flash when in headset p mode Both of the indicators are off when in handset mode TIP By selecting handset mode after completing your call you will conserve the headset battery power and extend the remaining available talk time You can achieve this by pressing the talk button immediately on conclusion of the call 16 PLACE A CALL USING YOUR HEADSET To place a call using the headset the system must be in headset mode and dial in the normal way You will then be able to talk through your headset When the call is complete return the AWH54 AWH55 to the handset mode RECEIVE A CALL USING YOUR HEADSET When your telephone rings take your AWH54 AWH55 Wireless Headset System to the headset mode You will then be able to talk through your headset When the call is complete return the system to the handset mode PLACE AND RECEIVE A CALL USING HANDSET In handset mode the telephone
7. result in risk of fire or electric shock Never disassemble or push objects of any kind into the product since this may short out parts which could result in a fire or electric shock Never spill liquid of any kind on the product Use caution when installing or modifying telephone lines Avoid using telephone equipment during an electrical storm Keep all product cords and cables away from operating machinery Do not use this equipment to report a gas leak while you are in the vicinity of a gas leak Never allow children to play with the headset adapter small parts may be a choking hazard Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning A BATTERY SAFETY To reduce the risk of fire or injury to persons read and follow these instructions Use only the battery pack supplied with this product part number 64399 02 Do not dispose of battery pack in a fire The cells may explode Check with local codes for disposal instructions Do not open or mutilate battery pack Released electrolyte is corrosive and may cause dam age to eyes or skin and may be toxic if swallowed Exercise care in handling the battery pack in order not to short the battery contacts with con ducting materials such as rings bracelets and keys The battery or conductor may overheat and cause burns Charge the battery pack in accordance with instructions supplied with this un
8. AVAYA AWH54 AWH55 WIRELESS OFFICE HEADSET SYSTEM USER GUIDE OVERVIEW Thank you for selecting the AWH54 AWH55 Wireless Office Headset System from Avaya You have made the right choice for comfort and versatility This system allows your telephone to use a cordless Avaya headset through an adapting base It offers hands free convenience and long range workspace mobility With the use of a hook switch control cord included with AWH55 only or an optional handset lifter the user can remotely receive the telephone s ring alert and can answer the call by simply pushing the talk button on the headset CONTENTS Overview Speak Volume and Mute 15 Important Safety IntelliStandTM 16 Information Components of Base 4 Place and Receive Calls 17 Components of Headset 5 18 AWH55 Setup 1 6 Recharge Headset 19 AWH55 Setup 2 7 Replace Battery AWH55 Setup 3 8 Troubleshooting 20 AWH54 Setup 4 Subscription 23 AWH54 55 Setup 5 10 System Reset 24 Charging and 24 Positioning Headset 11 Optional Accessories and Wearing Options 12 Replacements Parts 25 Test Call 13 Information 27 Compatibility Adjustments 13 Industry Canada
9. e refer to the diagrams below 19 TROUBLESHOOTING SYMPTOM cannot hear caller dial tone Callers cannot hear me 20 SUGGESTION Check that all cords and jacks are connected correctly Check that the base has power power indicator 3 is red and the headset battery is fully charged Try other telephone configura tion dial 4 settings on the base unit Ensure the selected number is directly in line with the horizontal position indicator Ensure you are in headset mode Press the talk button to select correct mode The talk indicator 2 light on the base is on green Select another listen volume master 11 setting on the base Try other telephone configura tion dial 4 settings on the base unit Ensure the selected number is directly in line with the horizontal position indicator Increase the speak volume fine tune 12 on the base unit If the volume is still too low in crease the talk volume master setting 12 on the bottom of the base unit Check that the mute function is off SYMPTOM SUGGESTION Receive sounds distorted People talk to can hear a buzz in the background can hear beeps in the headset Move the AWH54 AWH55 base unit further away from telephone or computer If your telephone has a receive volume control lower your telephone volume until the distortion disappears Lower the listen volume 15 control on the headset If the distortio
10. eadset Important If your telephone has a receive volume control ensure Earloop n it is set no higher than Headset with Tri Pod Optional Uniband Headset y high a setting could cause audio problems COMPATIBILITY WITH YOUR TELEPHONE It is very important that the configuration dial 4 is positioned correctly Audio problems may be experienced if this is incor rectly set If you cannot hear a dial tone through your headset turn the configuration dial until you obtain it Then dial a co worker and while speaking turn the configuration dial through the 4 positions Select the position that provides the best sound quality for both you and your co worker During this call you should also adjust the Listen and Speak Volume as described next Once set the configuration dial will not require any fur ther adjustment Continue configuration setup by making a test call to a friend or associate using the key pad on your telephone Adjust your telephone configuration dial on the base to position 3 for the following telephones 2420 4610SW 4620 4620SW 4621SW 4622SW 4625SW 4630SW 5420 5610 5620 8403 8405 8410D 8411D and 8434 Adjust the configuration dial to position 1 for the following tele phones 2410 4630 5410 6416 D M and 6424 D M For other telephones adjust the configuration dial to any position where you hear a tone 12 13 If they cannot hear you at al
11. is still too high lower the speak volume mas ter 12 setting Disable the IntelliStand func tion by moving the IntelliStand switch 10 to position off Replace battery with a new battery pack Refer to the diagrams on page 19 Try changing earloop sizes Experiment to find the best fit Try to reset the system See page 24 If this does not work try the subscription procedure on page 24 Try to re establish a link by pressing the headset talk but ton If that does not work try resetting the base unit See Step 4 of System Reset on page 24 Last try the whole System Reset procedure on page 24 SUBSCRIPTION The headset and base unit are supplied subscribed to each other However if you wish to use a replacement headset with the base unit then the units must be re subscribed as follows 1 Return the headset to the headset charge cradle 2 Press and hold both the talk volume fine tune buttons on the base unit for a mini mum of 5 seconds The power indicator 3 will then flash red 3 Press and hold the headset mute control button for a minimum of 5 seconds The talk indicator light 17 on the headset will then illuminate green Successful re subscription is indicated when the power indicator is fully illumi nated and the talk indicator light is off 4 To complete the process reset the base unit by disconnecting the AC power adapter 24 from the AC power adapter jack 7 for 5
12. it Observe proper orientation between battery pack and charger contacts Batteries can be swallowed by children and are dangerous if swallowed Always store and dispose of batteries where children can t reach them SAVE THESE INSTRUCTIONS COMPONENTS OF BASE Base amp Charging Unit Front View Qo Charge Cradle Talk lt Indicator 9 Charge Green Indicator Amber Power Indicator IntelliStand Red Switch Telephone 3 Speak Back View Configuration Volume Dial Fine Tune M Listen Volume Underside Master 5 Telephone Base Jack COMPONENTS OF HEADSET Cordless Headset Button ones Boom listen Volume 5 p a D Mute Control Headset 7 Talk Indicator Light Speaker Outside View _Capsule Microphone AC Power Adapter Ring Detector 24 46 Hookswitch AWH55 only Control Cord AWH55 only G3 D M Filter Cord 8400 Hookswitch 1 9600 Hookswitch AWH55 only Control Cord Control Cord AWH55 only AWH55 SETUP 1 AWH55 SETUP 2 with AVAYA 2420 4610SW 4620 4620SW 4621SW 4622SW 4625SW 4630SW with AVAYA 2410 4630 5410 6416 D M 5420 5610 and 5620 Telephones and 6424 D M Telephones 26 5 7 EU24 ADJ T RING EJ a as eus ul Li Lat Ll 28 24 configuration configuration dial set to 3 dial set to 1 Sy E E
13. l try changing your telephone configuration dial on the base to an other one of its 4 positions until you hear them and they hear you Volume adjustments can be made separately as described in the next step LISTEN VOLUME Adjust the Listen Volume how others sound to you to a com fortable level If you cannot find a comfortable Listen level try different set tings on the Listen Volume Master Switch until a satisfactory sound level is experienced Important Listen Volume set too high can cause audio prob lems Please refer to the Troubleshooting section of this guide for more information 14 SPEAK VOLUME Adjust the Speak Volume how you sound to others until the level is comfortable for your co worker If you cannot find a comfortable Speak level try different settings on the Speak Volume Master Switch A D until a satisfactory sound level is experienced Important Speak Volume set too high can cause audio qual ity problems Please refer to the Troubleshooting section of this guide for more information MUTE BUTTON To mute a call press the mute button once three beeps will sound To take the call off mute press the button again 15 ENABLE DISABLE INTELLISTAND When the AWH54 AWH55 Wireless Headset System is used in conjunction with a Hookswitch Control Cord or an AVAYA Telephone Handset Lifter you can enable the IntelliStand feature The IntelliStand senses when the headset
14. n AC surge arrester in the AC outlet to which this equip ment is connected Telephone companies report that electrical surges typically lighting tran sients are very destructive to customer terminal equipment connected to AC power sources INDUSTRY CANADA NOTICE NOTICE This equipment meets the applicable Industry Canada Terminal Equipment Techni cal Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment The Industry Canada registration number is located in the bottom of the unit Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a repre sentative designated by the supplier Any repairs or alterations made by user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user disconnect the equipment Users should ensure for their own protection that the electri cal ground con
15. n persists lower the listen volume master 11 setting on the back of base Perform system reset See page 24 Your phone may be sensitive to 900MHZ Move the AWH54 AWH55 base further away from your phone If the AC Adapter is plugged into a power strip try plugging it into the wall directly Call the AVAYA Headset Support Line page 29 for an RF filter One beep every 10 seconds is caused by a low battery warning Recharge battery by returning it to the base charge cradle for one to three hours until charge light stays lit or stops blinking Two beeps is an out of range warning Move closer to the base Three rapid beeps every 15 seconds indicates your mute is on Press the mute control 15 dial once to turn mute off When an optional lifter is connected three repetitive beeps indicate a call is coming into the headset Press the talk button on the headset to answer the call 21 SYMPTOM can hear too much echo or sidetone My handset lifter operates every time remove or replace my headset in the base unit Battery talk time performance is significantly degraded even after a full recharge Headset is uncomfortable when worn in over the ear mode Suddenly the call is dropped Talk indicator on the headset and base will not be illumi nated hear static that does not allow me to communicate 22 SUGGESTION Lower the speak volume fine tune 13 on the base unit If the volume
16. nections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connection themselves but should contact the appropriate electric inspection authority or electrician as appropriate RSS 210 This digital apparatus does not exceed the Class B limit for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of Industry Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device 28 ACCESSING THE AVAYA UNIFIED COM MUNICATION CENTER UCC FROM THE AWH54 AWH55 Connect the AWH54 AWH55 to the Avaya telephone Follow the instructions in this user s guide Ask your switch administrator to configure your telephone for ringdown to the UCC in your telephone first call appearance Notes for switch administrators on configuring ringdown for your AVAYA telephones Some phones allow for direct ringdown configuration i e 2500 Other phones do not allow for direct ringdown configurations i e 64XX In order to configure the ringdown in these phones the administrator needs to Create a phantom extension setup as a 2500 type No real port has to be assigned Create a
17. ring down to the UCC for the phantom extension Bridge the phantom extension to the telephone call appearance 1 configure it as an abrdg appr and setup the Auto Select Any Idle Appearance to Yes The Avaya Headset Support Line is ready to assist you Dial 800 544 4779 Monday through Friday 5a m to 5p m Pacific Time For accessibility information also call the Avaya Headset Support Line 29 AVAYA www avayd com 2005 Plantronics Inc All rights reserved IntelliStand is a trademark of Plantronics Inc US patents 5 210 791 6 735 453 D492 667 and D496 029 EM 69109 Printed in China 63915 06 11 06
18. seconds then reconnect 5 f re subscription fails within 2 minutes the headset will return to the un sub scribed state Try the re subscription process again or call Technical Support page 29 23 SYSTEM RESET OPTIONAL ACCESSORIES amp REPLACEMENT PARTS To recover from some fault conditions refer to the Trouble shooting Section you may need to perform a system reset To perform the system reset follow this procedure 1 Press both the talk button 14 and the mute control 15 button on the headset for 5 seconds 2 When the talk indicator light 17 on the headset blinks release both buttons DESCRIPTION Telephone Handset Lifter 3 Press the talk button again On line Indicator 4 Next reset the base unit by disconnecting the AC power adapter 24 from the AC power adapter jack 7 for 5 Battery seconds then reconnect The system reset operation is complete Battery Door MAINTENANCE AC Adapter 1 Unplug the unit from the telephone and the AC adapter from the power source before cleaning 24 46 Hookswitch Control Cord 2 Clean the equipment with a damp not wet cloth Ring Detector 3 Do not use solvents or other cleaning agents Short Cord AWH54 AWH55 Headset D M Filter Cord 24 25 OPTIONAL ACCESSORIES amp REPLACEMENT PARTS DESCRIPTION 8400 Hookswitch Control Cord Earloops pack of 3 C G C Uniband Headset Replacement Cushions Foam 2 Replacement Cushions Leatherette 2
19. to your line as determined by the REN contact your local telephone company For product approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without the decimal point For example 03 represents a REN of 0 3 For earlier producers the REN is separately shown on the label 27 If this telephone equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or proce dures that could affect the proper functioning of your equipment If they do you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this unit for repair or warranty information please contact customer service at 800 544 4660 If the equipment is causing harm to the network the tele phone company may request that you disconnect the equipment until the problem is resolved DO NOT DISASSEMBLE THIS EQUIPMENT it does not contain any user serviceable compo nents We recommend the installation of a
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