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Avaya one-X™ Deskphone H.323 Administrator Guide Release 6.0

1. e 27 DIA CAAA SSE TRADERS ARAD EDS BERRIDGE OOM 27 IEEE 802 16 arid BODL TU lt lt sak oe a a ee a RA 27 Network Audio Quality Display lernen 28 Issue 8 August 2010 3 Contents Qtest for Audio Quality IP Address Lists and Station Number Portability TCP UDP Port Utilization DOCU d odek ee ERA YR DRE EE AC Registration and Authentication Time to Service TTS Chapter 4 Communication Manager Administration Call Server Requirements Switch Compatibility and Aliasing IP Deskphones Call Server Switch Administration IP Interface and Addresses Voice Mail Integration eae 9600 Series IP Deskphones with CM 4 0 Native Support 9600 Series IP Telephones Aliased as 4600 Series IP Telephones Call Transfer Considerations Conferencing Call Considerations Telephone Administration System Wide Administration Feature Related System Parameters Administering Stations Aliasing 9600 Series IP Deskphones Administering Features Feature Buttons and Call Appearances For the 9610 IP Telephone For the 9620 9620L 9620C IP Telephone For all other IP Deskphones Enhanced Phone Screen Display for
2. es 176 Appendix A Glossary of Terms 177 sapon ww AK RRR Oe Od 3e CUN eee ES 183 Issue 8 August 2010 7 Contents 8 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 1 Introduction About This Guide This guide is for personnel who administer Avaya Aura Communication Manager DHCP HTTP HTTPS servers for 9600 Series IP Deskphones a Local Area Network LAN or a Web server The 9600 Series IP Deskphones use Internet Protocol IP technology with Ethernet line interfaces and support both H 323 and SIP protocols The 9600 Series IP Deskphones provide support for DHCP HTTP and HTTPS to obtain customized settings and to download new versions of software for the telephones AX CAUTION Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for servers used with any 9600 Series IP Deskphone system If the servers are not functioning correctly the deskphones might not operate correctly Note This guide covers administration of 9600 Series IP Deskphones using H 323 protocol only For information about administering these telephones in a Session Initiation Protocol SIP environment see Avaya one X Deskphone SIP Administrator Guide Document Number 16 601944 A Important IP Telephone Software Release 3 1 does not support Avaya Communication Manager CM releases prior to 3 1 Ww Tip
3. Download File Content 77 G General Download Process 75 Generic Setup for DHCP 58 Gigabit Ethernet Adapter 115 Glossary of Terms o 177 GROUP parameter lll 78 Guest User Administration 160 H Hardware Requirements 23 Home Screen WML Application Icons Labels 153 HTTP HTTPS Configuration for Backup Restore 63 HTTP HTTPSServver ee ee es 24 l Idle Application rns AT IEC ISO Documents 12 IEEE 802 1D and802 1Q 27 IEEE 802 1Q 00 ios RR e Roms 40 IEEE 802 IQ QoS parameters 40 IEEE ANSI Documents 13 IIS Web Servers configuring for Backup Restore 63 Initialization Process for 9600 Series IP Telephones 20 Installation Network Information Required before installing i a 4 0 ek m Rig Sa I E e 25 Interface administering the Tu IP address and settings reuse 27 IP Address Lists and Station Number Portability 29 IP Addresses administering 16 IP Interface and Addresses for call servers 39 IPv4 and or IPv6 Operation ral ISO IEC ANSI IEEE Documents 13 ITU Documents 18 L Language Selection 18 Link Layer Discovery Protocol LLDP 107 LLDP Data Units Transmitted 108 Local Administrative O
4. New value s replace the currently stored authentication and realm values e when HTTP authentication for backup or restore succeeds and e if the userid password or realm used differs from those currently stored in the telephone If HTTP authentication fails the user is prompted to enter new credentials Note Users can request a backup or restore using the Advanced Options Backup Restore screen as detailed in the user guide for their specific telephone model For specific error messages relating to Backup Restore see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Issue 8 August 2010 129 Administering Telephone Options Backup When the system parameter BRURI is non null user changes are automatically backed up to the file ext 96xxdata txt where ext is the extension number of the deskphone on the HTTP server to a user specified directory Backup formats are as follows Table 17 Backup File Formats Item Data Value Format Generic name value Contacts ABKNAMEmmm ENTRY_ NAME Call Log entries User generated Call Appearance labels with button identifiers of mm the one or two digit button number of the entry with a lead zero for single digit numbers User generated telephone Feature Button labels with button identifiers of mm the one or two digit button number of the entry with a lead zero for single digit numbers User generated SBM24 Call Appearance or F
5. Suggested Label specify in AMBLxx O al O a Messages Network Person People information Security Security Camera Tickets Valet Service 156 9600 Series IP Deskphone Administrator Guide Release 6 0 Avaya A Menu Administration Table 21 Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Suggested Label specify Label Number xx value in AMBLxx shown below 23 Video TV 24 Slideshow 25 Room Service Issue 8 August 2010 157 Administering Applications and Options Sample Avaya Menu Administration File Template THHEHEHEHHHHHHHHHHHHHHHBHHHHBHBHBHHHHHHHHHBHHHHHBHHHHHHHHBHEN H Hi ANAYA MENU CONFIGURATION FILE TEMPLATE THE TEHHBHEHEHHHHHHHHHHHHHHHBHBHHHHHHBHHBHHHHHHBHBBHHHHHBHBHBBHBHBEE This file is to be used as a template for configuring Avaya Main Menu See the Avaya one X Deskphone Edition for 9600 Series for IP Telephones Administrator Guide for details Both are available on support avaya com TE Since the AMICON parameter applies only to touchscreen telephones it is not shown in the sample below THE TEHEHHHBHHHBRHBHHBHHHHBHHBBHRHBHBBRHHBHBHBHHHBHHHBHBHBHHBHHNVHBHEBE THE AMLBLxx Label up to 16 unicode characters HH AMTYPExx Type 12WML Application T 2 local Phone Settings Ht 3 local LogOff Application T 4 local About Avaya Screen THE 5 Guest Login THE 6 My Pictures Tt AMDATAxx URI of up to 25
6. For a quick reference to Avaya Communication Manager settings for 9600 Series IP Deskphones and related telephone interface information see Avaya one X Deskphone Edition for 9600 Series IP Telephones Read This First Document Number 16 601533 available at www avaya com support Note The terms 9600 Series IP Telephone s 9600 Series IP Deskphone s H 323 deskphone deskphone and IP telephone all refer to the same Avaya one X product line and are used interchangeably in this document Issue 8 August 2010 9 Introduction Change History Issue 1 Issue 2 Issue 3 Issue 4 Issue 5 Issue 6 Issue 6 Issue 7 Issue 8 This document was issued for the first time in July 2006 to support the first release of 9600 Series IP Telephones This version of the document revised and issued in September 2006 supports 9600 Series IP Telephone Software Release 1 1 This version of the document was revised in January 2007 to support 9600 Series IP Telephone Software Release 1 2 This version of the document was revised and issued in May 2007 to support Software Release 1 5 This version of the document was revised and issued in May 2008 to support 9600 Series IP Telephone Software Release 2 0 This version of the document was revised and issued in February 2009 to support 9600 Series IP Telephone Software Release 3 0 and the addition of three new telephone models 9620L 9620C and 9650C This ve
7. eee et 115 Dialing Methods o 552 sa a dl A 115 Log Digit Smart Enbloc Dialing leen 116 Enhanced Local Dialing 4 4 24252 hn ne RO ns 116 Enhanced Local Dialing Requirements 118 Administering Features on Soflkeys 118 Administering a Custom Screen Saver es 127 BOCEKUDIBOSIUIB si dom o Ro ce tke Re AO A A AAA 128 BACKUP 329 ewe om d OE XC RR RO SOR AAA 130 COSTO 4 42 3 4 0903x403 ACA ee a 132 9610 Backup HestofG lt lt lt sea sacra escri 133 9610 Retrieval Procedures ccc zoe ev bees ER x X v S 134 General 9610 Restore Processing 135 Chapter 8 Administering Applications and Options 137 Customizing 9600 Series IP Telephone Applications and Options 137 The Application Status FIag APPSTAT 144 Special Administration for the 9610 len 146 Special Administration for Touchscreen Deskphones 146 Avaya A Menu Administration 146 Administering Phone Settings and Options and Settings OPSTAT and OPPs Ales MUTET 148 Main Avaya Menu with WML Applications Administered 148 Main Avaya Menu with Browser Only Administered 150 Main Menu No WML Applications Administered 151 Avaya Menu Administration With WML Applications 152 WML Application Display
8. 02 101 VLAN Separation Rules 102 VLAN Tagging 2 0 02 ee eee gg VOICE D a doe eee a E Bee Heke A 41 Voice Mail Integration 41 Voice Initiated Dialing Administering 114 W Web Server a s Eos ee dee mu 25 WhatsNew lll 10 Wide Band Codecs cnn 54 Wideband Audio administration 46 WML Application Display on Home screen 153 186 9600 Series IP Deskphone Administrator Guide Release 6 0
9. 22399 4 10pm 12 15 06 Avaya Menu Main Menu 4 Press Select for application incroft Portal Phone Settings Given that at least one WML application is administered the administrator can choose to specify the order in which not only the WML applications are presented but also the order in which the built in applications are presented Any built in applications that are not specifically administered in the WML Administration file are automatically appended to the end of the administered list in the following order e Phone Settings e Log Out e About Avaya one X Selecting highlighting an application and pressing Select or OK launches the application When the Phone Settings application is listed the Choice Indicator is also displayed on the Title Line Pressing the Left or Right Navigation buttons displays the Phone Settings Screen Selecting Phone Settings brings up the Phone Settings menu shown in Figure 3 Issue 8 August 2010 149 Administering Applications and Options Figure 3 Second Level Avaya Menu Phone Settings Screen 10 00am 6 16 Avaya Menu Phone Settings 4 Call Settings Application Settings Screen amp Sound Options Advanced Options Network Information Select Back This menu is essentially the same as the current pre Release 1 2 Avaya Menu and provides access to user settings as well as the Log Out function Main Avaya Menu with Browser Only Administered Setting the system parameter
10. Allows the user to select the built in English language when other languages are downloaded If LANGOSTAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANGOSTAT is 1 the user can select the built in English language text strings e LANGSYS The file name of the system default language file if any e LANGLARGEFONT The name of the language file you want available for a large font display currently only English As of Release 1 2 a large text font is available for user selection on all 9600 Series IP Telephones but the 9610 The larger text font can only be activated if a language file for this font Issue 8 August 2010 113 Administering Telephone Options is available The Text Size option is presented to the telephone user if and only if the parameter LANGLARGEFONT is not null and if a language file for that value is being used as the current user interface language If neither condition is met the Text Size option is not presented to the user For example if the language in use is English and a large text font language file for English is specified in LANGLARGEFONT and available the Text Size option is presented on the Screen and Sounds Options screen For more information see 9600 Series IP Telephone Customizable System Parameters To view multiple language strings see the MLS local procedure in the Avaya one X Deskphone Edition for 9600 Series IP Telephones Ins
11. Idle time Web page URI URI that specifies the Web page the browser displays after an idle interval Value Zero or one URI 0 255 ASCII characters no spaces Null is valid but if Null no page displays Avaya recommends that WMLIDLEURI be specified for telephones in public areas through the use of a GROUP parameter The idle timer is only reset if WMLIDLEURI is non null such that an HTTP GET can be sent TCP port number for the HTTP proxy server if applicable 1 5 ASCII numeric characters from 0 to 65535 Null is not a valid value One HTTP proxy server IP Address in dotted decimal colon hex or DNS Name format 0 255 ASCII characters Set this parameter only if Web pages requiring a proxy server will be supported or if the 9670G Weather and or World Clock applications will be used Idle screen for the 9610 WML browser only Zero 0 to 255 ASCII characters Zero or one URL Other 9600 Series telephones use WMLHOME instead 17 of 18 98 9600 Series IP Deskphone Administrator Guide Release 6 0 VLAN Considerations Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range WORLDCLOCKAPP default The URL from which to request time information Zero to 255 ASCII characters zero or one URL or the word default 18 of 18 Note Unless otherwise indicated Table 12 applies to all 9600 Series IP Deskphones Certain 9600 IP Desk
12. Some 9600 IP Telephone models may require that you administer additional features or have special administrative requirements For example the 9610 IP Telephone is a one line telephone designed as a courtesy or walk up telephone The 9610 is not full featured like other 9600 IP Series Telephones with just a Contacts application but additional features like WML applications and a Directory can be administered for a 9610 This chapter provides additional or alternate administration details for specific telephone models Special Administration for the 9610 IP Telephone General Functionality Because the 9610 is a single line phone the user cannot transfer or conference calls or put an active call on hold The 9610 does not have a phone screen like other 9600 Series IP Deskphones There are two application buttons Start and Contacts There are no A or Call Log buttons Speaker or Mute buttons The Web browser application is supported The Main Menu MM on the Start screen is an administrable list of objects from which a user can select a new application that is either local to the telephone or on an external server or an outgoing call Underlying Main Menu content administration directs the telephone to take action applicable to the given selection The default Main Menu consists of Contacts and Directory assuming they have been appropriately administered The Main Menu displays when the telephone first powers up or resets
13. The Contacts Application provides functionality similar to the other models but only to launch a call to a contact Contacts cannot be edited deleted or added The Idle Application displays when both a Web Idle Timer and the Idle application have been administered and the timer expires For example if the Idle application has been set to Contacts when the Web Idle Timer expires the 9610 display changes to the Contacts application The Idle application is either one of the existing local applications Menu or Directory or a URL depending on the contents of IDLEAPP Issue 8 August 2010 167 Administering Specific 9600 Series IP Deskphones Key 9610 Administration Concepts Each 9610 seeks a backup restore file which contains essential administration data in its user interface that enables different capabilities to walk up users The backup file concept is common to all phones but in the case of the 9610 must be created by an administrator to specify the required behavior of the telephone to walk up users Backup and retrieval for the 9610 is covered in more detail in 9610 Backup Restore on page 133 A group of 9610 phones can share a common backup file or individual 9610 IP Telephones can have individual customized backup files Backup files must be created in an editor There is no capability to store a current configuration from the phone to a backup file as there is for other 9600 Series models Within the backup file format
14. WebDAV configuration DavLockDB C Program Files Apache Group Apache2 var DAVLock lt Location gt Dav On lt Location gt For Unix Linux Web servers the fourth line might look more like DavLockDB usr local apache2 var DAVLock 5 Create the var directory and make it writable by everyone Right click Properties gt Security gt Add gt Everyone gt Full Control 70 9600 Series IP Deskphone Administrator Guide Release 6 0 Internal Audio Parameters Internal Audio Parameters The system parameter AUDIOENV provides control of some internal audio parameters Avaya does not recommend that customers set these values In certain situations particularly noisy environments Avaya SSE may recommend a change in the AUDIOENV setting to reduce eliminate the effects environmental noise can have during telephone use AUDIOENV is an index into a table that impacts four internal variables Table 10 Internal Audio Variables Variable Description Possible Values AGC Dyn Range AGC dynamic range 0 for a typical office environment 9dB 1 for 12dB 2 for 15dB and 3 for 18 AGC Dynamic range variation NR thresh Hd The noise reduction The noise reduction threshold for the headset threshold for the has a default value of 0 for a typical office headset environment 1 for call center applications 2 and 4 for increasingly noisy audio environments and 3 where noise reduction is disabled NR thresh Hs The noise reductio
15. and to successfully store valid data The existence of invalid data does not constitute a failed retrieval Note Chapter 9 Administering Specific 9600 Series IP Deskphones describes 9610 specific administration 136 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 8 Administering Applications and Options Customizing 9600 Series IP Telephone Applications and Options The 9600 Series IP Deskphones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities If your LAN has a WML Web site the telephone needs key information about the servers providing those facilities You need to provide the information called for in relevant sections of Table 19 in a customized script file For more information see 9600 Series IP Telephone Scripts and Application Files on page 76 CAUTION For the telephones to work properly you must have a 46xxsettings txt file in the same directory as the application file If you do not edit the 46xxsettings txt file those telephones use default settings only The 46xxsettings file is available as a standalone download If you already have such a file because you downloaded it for a previous 9600 Series or 4600 Series IP Telephone release installing the standalone file overwrites the original file Note To facilitate administration the 9600 Series and 4600 Series IP Telephones use the same 46xxsettings txt file In Table 19 parameters
16. any reason and the VLANTEST time limit expires the telephone assumes the administered VLAN ID is invalid The telephone then initiates operation with a VLAN ID of 0 or if the value of L2Q is 0 auto tagging will be turned off until the L2QVLAN is set to a non zero value or until the telephone verifies that the network can support tagged frames Setting VLANTEST to 0 has the special meaning of telling the phone to use a non zero VLAN indefinitely to attempt DHCP In other words the telephone does not return to the default VLAN VLAN Detection The deskphones support automatic detection of the condition where the L2QVLAN setting is incorrect When the value of L2QVLAN is not 0 and VLAN tagging is enabled L2Q 0 or 1 initially the 9600 Series IP Telephone transmits DHCP messages with IEEE 802 1Q tagging and the VLAN ID is set to L2QVLAN The telephones will continue to do this for VLANTEST seconds e If L2Q 1 and the VLANTEST timer expires because a DHCPOFFER has not been received the telephone sets L2QVLAN 0 and transmits DHCP messages with the default VLAN 0 e If L2Q 0 and the VLANTEST timer expires because a DHCPOFFER has not been received the telephone sets L2QVLAN 0 and transmits DHCP messages without tagging e If VLANTEST is O the timer will never expire 100 9600 Series IP Deskphone Administrator Guide Release 6 0 VLAN Considerations Note Regardless of the setting of L2Q VLANTEST or L2QVLAN you must have D
17. 7 information 8 debug Indicates that only one Call Log entry for multiple Missed calls from the same originating phone number should be maintained Values are 1 Yes each Missed Call Log entry is maintained along with a Missed Call counter that tracks the number of times up to 99 the originating number called OzNo each Missed Call creates a new Call Log entry Syslog Server IP Address Zero or one IP Address in dotted decimal colon hex or DNS Name format 0 15 ASCII characters 8 of 18 Issue8 August 2010 89 Administering Telephone Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range LOGUNSEEN MCIPADD MSGNUM MYCERTCAID MYCERTCN MYCERTDN MYCERTKEYLEN MYCERTRENEW MYCERTURL MYCERTWAIT 0 0 0 0 0 Null CAldentifier SERIALNO Null 1024 90 Null Indicates that a Call Log entry should be maintained for calls that are redirected from the telephone for oan Call forwarded calls Values are 1 Yes O No Note CM 5 2 or later is required for this feature to work Call Server Address Zero or more Avaya Communication Manager server IP Addresses Format is dotted decimal or DNS name format separated by commas without intervening spaces 0 255 ASCII characters including commas Null is a valid value Voice mail system telephone extension number Specifies th
18. ANSI IEEE Documents rcr 13 Chapter 2 Administration Overview and Requirements 15 9600 Series IP Deskphones es 15 Parameter Data Precedence 2 2 ee eee eee ee 18 The Administrative Process 4 18 Administrative Checklist lt lt 19 Telephone Initialization Process 20 Step 1 Access the network 152462664 mE RR E 21 cic Puis e ege ru LI 21 Step 3 VPN optional gt 2 ze Rt RR RRRERETT LER 21 Step 4 Download files 21 Step 5 Register with the call Server rn 21 Error CongdiDOlS su 2x3 v1592999aq9sb2 3 3 Sue d x eed 3 s 22 Chapter 3 Network Requirements s 23 Network Assessment 2 llle 23 Hardware Requirements o o 23 Server Requirements 4 24 A A eae eee Ru xd e eue Siinw ea ee 24 HITIPIHITPS SENE amp iuoa do doo C9 a AR 24 Web and Push servers Optional 25 Required Network Information 2 6 eee 25 Other Network Considerations 26 SIMP V AAA ORD SEES DEPRES EO OS BEES 26 Ping and tacere s ouo wo x XE ER Xxx qu SSE qa HSE x 27 IP address and settings reuse
19. ASCIl encoded dotted decimal IP Address by checking the contents of DHCP Option 6 See DHCP Generic Setup on page 58 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The text string for the DOMAIN system parameter Option 15 Table 12 is appended to the address es in Option 6 before the telephone attempts DNS address resolution If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or Domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script 104 9600 Series IP Deskphone Administrator Guide Release 6 0 IEEE 802 1X Note Administer Options 6 and 15 appropriately with DNS servers and Domain names respectively IEEE 802 1X 9600 Series IP Deskphones support the IEEE 802 1X standard for Supplicant operation and support pass through of 802 1X messages to an attached PC one exception is the 9610 which does not have a secondary Ethernet interface The system parameter DOT1X determines how the telephones handle pass through of 802 1X multicast packets and proxy logoff as follows e When DOT1X 0 the telephone forwards 802 1X multicast packets from the Authenticator to the PC attached to the telephone and for
20. Address of the HTTP server where the 96104data txt file is stored Check to be sure there is a byte order mark BOM in the 961 Odata txt file The BOM is generated when the 9610data txt file is saved in Unicode format e The WMLSMALL parameter must be non null for Main Menu WML links to be displayed Issue 8 August 2010 173 Administering Specific 9600 Series IP Deskphones Sample 9610data txt File THE FOLLOWING CON SECTION IS THE DEFAULT 9610 CONTACTS LIST AND MAY BE POPULATED WITH REAL NAMES AND TELEPHONE NUMBERS OR EXTENSIONS FOR YOUR COMPANY THE ITEMS WILL NOT APPEAR IN THE ORDER OF THE LABEL NUMBERS BUT RATHER IN ASCII ALPHA ORDER THE CONTACTS LIST MAY BE SELECTED USING THE 9610 s RIGHT SIDE BOOK CONTACTS BUTTON THE CON MENU WILL SCROLL IF MORE THAN 6 LABEL GROUPS ARE CONFIGURED NOTE BELOW INDICATES NON WORKING TELEPHONE NUMBERS CONLABELOO1 c Security CONDATA001 12345 CONLABEL002 b Building Svc CONDATA002 9155555555555 CONLABEL003 d Help CONDATA003 9155555555555 CONLABEL004 a Audix CONDATA004 12345 CONLABEL005 9610 DEMO ONLY CONDATA005 DUMMY CONLABEL006 NOT WORKING s CONDATA006 DUMMY Hit THE FOLLOWING MM SECTION IS THE DEFAULT MAIN MENU AND 174 9600 Series IP Deskphone Administrator Guide Release 6 0 Hit Hit Hit Hit Hit Hit Hit Hit Hit Hit Hit Hit Hit Special Administration for the 9610
21. All system parameters related to Virtual Private Network VPN setup and maintenance are described in the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 A Important Some parameters in the table are IPv6 specific IPv6 operation is limited to a specific customer set and is not for general use Table 12 9600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Description and Value Range AGCHAND 1 Automatic Gain Control status for handset O disabled 1 enablea AGCHEAD 1 Automatic Gain Control status for headset O disabled 1 enablea AGCSPKR 1 Automatic Gain Control status for Speaker O disabled 1 enablea AMADMIN Null WML Application URI The URI used to obtain the AvayaMenuAdmin txt file for WML applications under the A AVAYA Menu Specify the HTTP server and directory path to the administration file Do not specify the administration file name For more information see Avaya A Menu Administration on page 146 APPNAME Null The file name of the Signed Application Library Software Package that should be downloaded and installed by the telephone during power up or reset if it has not already been downloaded and installed This parameter should only be set in an upgrade file 1 of 18 82 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Options for the 9600 Series IP Telephones Table 12 9600 Series IP Telephone Customizable System P
22. Applications and Options Table 20 Application Status Flags and Their Meaning APPSTAT Value Meaning 0 Redial and Call Logs History are suppressed Contact changes are not allowed 1 All administered applications are displayed with full functionality This is the default value 2 Call Log History is suppressed Contact changes are not allowed Only one number Redial is allowed 3 Contact changes are not allowed For touchscreen deskphones this also means that users cannot assign or remove contact Favorites via the Home screen In Table 20 suppressed applications are not displayed to the user Softkey labels application tabs and so on are not labeled or displayed Options associated with suppressed applications can continue to display unless you override them by appropriate OPSTAT parameter administration Displayed options have no effect while the application is suppressed In Table 20 Contact changes are not allowed means the Contact application displays and the user can make calls as normal Any controls that allow the user to change any aspect of the Contact application do not display This restriction includes the ability to add delete or edit any Contact name or number In Table 20 Only one number Redial is allowed means the user Option that allows a choice between displaying last numbers dialed is suppressed The Redial buffer stores only one number The Redial application does not display since the user can
23. Certain IP Deskphones 9650 9650C Aux Button Assignments Button Module s on the 9608 9611G 9630 9630G 9640 9640G 96416 9650 9650C and 9670G s Conference Details Screen for Ad Hoc Conferences Special Considerations for the 9650 9650C IP Telephone Special Considerations for Touchscreen Deskphones 4 9600 Series IP Deskphone Administrator Guide Release 6 0 28 29 29 33 34 35 37 37 37 39 39 39 40 40 40 40 41 41 41 41 42 43 44 44 44 47 48 48 49 49 49 49 51 51 52 52 52 53 0 ar CIO 11 727527 770112707 Wide Band Codecs ccr Chapter 5 Server Administration Solware Checklist 2494 ee See eR REED SS SEWER ESHER DHCP and File Servers lt 2 cited coco eBid ee eed ewa nee DHCP Server Administration lt lt Configuring DACP 6 626204 44 6668449 04464866 00 04 6 4 DHCP Genetic SOUP 22s cee Pb see cee ara DEED EES DHOP Server Sep 26545544556 44e0S osa DHCPv6 SOU FOUND lt series Giese ceed ee eae HTTP Generic Setup 2222442 Ree RSH HERE RRR EDO DED EES HTTP HTTPS Configuration for Backup Restore For iiS Web Servers lt lt uu x ob m RR Ea e a eA For Apache Web Servers lt lt Internal Audio Parameters lt lt lt lt lt oo vc eee Hew eee IPv4 and or IPv6 Operation 255
24. DHCP Server Administration Table 8 Parameters Set by DHCP in a Site Specific Option Parameter Description DNSSRVR DNS server IP address es DOMAIN String that is appended to DNS names in parameter values when they are resolved into IP addresses DOT1X Controls the operational mode for 802 1X The default is 0 pass through of multicast EAPOL messages to an attached PC and enable Supplicant operation for unicast EAPOL messages DOT1XSTAT Controls 802 1X Supplicant operation HTTPDIR Specifies the path name to prepend to all file names used in HTTP and HTTPS GET operations during startup 0 to 127 ASCII characters no spaces The command is SET HTTPDIR myhttpdir The path relative to the root of the TLS or HTTP file server where 96xx telephone files are stored If an Avaya file server is used to download configuration files over TLS but a different server is used to download software files via HTTP set the path of the Avaya server in the DHCP site specific option and set HTTPDIR again in the 46xxsettings txt file with the appropriate path for the second server HTTPDIR is the path for all HTTP operations except for BRURI HTTPPORT Specifies the TCP port number to be used for HTTP file downloading HTTPSRVR IP Address es or DNS name s of HTTP file server s used to download 96xx telephone software files The files are digitally signed so TLS is not required for security ICMPDU Controls the extent to which ICMP Destination
25. DID View 256 directory Directory 26 dir pkup Directory Pkup 230 disp chrg Display Charge 232 display Display 180 disp norm Local Normal 124 dn dst Do Not Disturb 99 dont split Don t Split 176 dtgs stat DTGS Status 181 ec500 Extension to Cellular 335 em acc att Emerg Access to Attd 64 exclusion Exclusion 41 ext dn dst Do Not Disturb Ext 95 extnd call Extend Call 345 fe mute Far End Mute for Conf 328 flash Flash 110 forced rel Forced Release 57 goto cover Go To Cover 36 group disp Group Display 212 group sel Group Select 213 grp dn dst Do Not Disturb Grp 96 grp page GrpPg 135 headset Headset 241 hundrd sel Group Select 58 hunt ne Hunt Group 101 in call id Coverage Info 30 in ringoff In Aud Off 60 3 of 7 Issue 8 August 2010 123 Administering Telephone Options Table 16 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number inspect int aut an intrusion last mess last numb last op lic error limit call link alarm local tgs Isvn halt Iwc cancel Iwc lock Iwc store maid stat major alrm man msg wt man overid manual in mct act mct contr mf da intl mf op intl mj mn alrm mm basic mm call mm cfwd mm datacnf mmi cp alm Inspect Mode IntAutoAns Intrusion Last Message Last Number Dialed Last Operation License Error LimitInCalls Link Failure Local tgs Login SVN Cancel LWC Lock LWC LWC Maid Status Major Hdwe Failure Msg Wai
26. Devices A USB device can be used to carry information to support the following usage profiles Issue 8 August 2010 161 Administering Applications and Options e Mobility Visiting User The USB memory stick carries login credentials contacts and or digital pictures Inserting a USB device will cause the phone to register with a login profile allowing any 9600 Series IP Telephone to become a personalized extension e Deskphone Personalization A USB memory stick supports import export of contacts to from a 9600 Series IP Telephone and or display of digital pictures Users and administrators can use the Avaya one X Deskphone USB Companion a PC based USB management tool that converts Microsoft Office Outlook contacts to a format usable by 9600 Series IP Deskphones and provides an easy way to format other files like digital pictures that will be used as screensavers This pc based tool is available on the Avaya support Web site USB File Device Support Only FAT or FAT32 file systems are currently supported The following are not currently supported e USB drives with NTFS file systems are not supported e USB devices with multiple partitions or multiple LUNS are not supported e U3 USB devices are not supported Contacts File Format for USB Devices As of software Release 2 0 Contacts lists can be imported or exported to or from all 9600 Series IP Telephones except the 9608 and 9610 via a USB device like a Flash drive
27. File Template 158 Avaya Menu with WML Applications 148 B BACKUP sos rl ai fee Gee on ae d RV ds 130 Backup File Format forthe 9610 169 Backup File Formats 130 Backup Options and Non Password Parameters Saved sae ia a me ea a A 131 Backup Restore cn 128 Backup Restore HTTP HTTPS Configuration 63 Backup Restore Configuring IIS Web Servers 63 Button Modules SBM24 and BM12 52 C Call Appearances and Feature Buttons 49 Call Server Switch Administration 39 Call Server Requirements 37 Call Transfer Considerations 42 Calltype Digit Analysis 116 Checklist Administrative 19 Class of Restriction COR Form Sample 47 Codecs Wide Band 54 Communication Manager Administration 37 Conference Transfer on Primary Appearance administration cr 48 Conferencing Call Considerations 43 Contacts Application Administration for the 9610 171 Contacts File Format for USB Devices 162 Coverage Path administration 45 48 Custom Screen Saver Administering 127 Customizable System Parameters 82 Customizing 9600 Series IP Telephone Applications and OPTIONS vs ca ct ce ucc marae gau im De n ge es 137 Issue 8 August 2010 183 Index D
28. IP Telephone continued Destination Port Source Port Use UDP or TCP Release 2 0 TLSPORT Any unused TLS SSL packets TCP Pre Release 2 0 411 port number transmitted by the telephone s HTTP client during startup 443 unless explicitly specified Any unused TLS SSL packets TCP otherwise i e in a URL port number transmitted by the telephone s HTTP client after startup for example for backup restore 500 or 4500 500 2070 Transmitted IKE or IPsec TCP or 4500 messages if NVIKEOVERTCP is 0 or 1 514 Any unused Transmitted Syslog UDP port number messages 547 Any unused Transmitted DHCPv6 UDP port number messages 33434 33523 starts with Any unused Transmitted traceroute UDP 33434 increments by 1 for port number messages each message sent 3 messages per hop up to 30 hops CNAPORT Any unused Transmitted CNA TCP port number registration messages The port number received in 1720 H 323 signaling messages TCP the Transport Address field in the RCF message The port number specified in 50000 Transmitted CNA test results UDP the test request message messages System specific system Transmitted signaling TCP specific protocol packets As specified by CM or as As specified Transmitted RTP and SRTP UDP specified in a CNA RTP test by CM or as packets request reserved for CNA RTP tests 20f3 32 9600 Series IP Deskphone Administrator Guide Release 6 0 Other Network Considerations Table 6 Transmitted Packets Source 9600 S
29. Issue8 August 2010 33 Network Requirements HTTP authentication is supported for backup and restore operations The authentication credentials and the realm are stored in reprogrammable non volatile memory that is not overwritten if new telephone software is downloaded The default value of the credentials and the realm are null set at manufacture and at any other time that user specific data is removed from the telephone or by the local administrative Craft CLEAR procedure If an HTTP backup or restore operation requires authentication and the realm in the challenge matches the stored realm the stored credentials are used to respond to the challenge without prompting the user However if the realms do not match or if an authentication attempt using the stored credentials fails the user is then prompted to input new values for backup restore credentials If an HTTP authentication for a backup or restore operation is successful and if the userid password or realm used is different than those currently stored in the telephone the new value s will replace the currently stored value s You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Chapter 5 Server Administration e Support signaling channel encryption Note Signaling and audio are not encrypted when unnamed registration is effective e Restricting the respons
30. LAN Download the files from the Avaya support site Edit the settings file as desired using your own tools Chapter 3 Network Requirements Chapter 4 Communication Manager Administration Chapter 4 Communication Manager Administration Vendor provided instructions DHCP Server Administration in Chapter 5 Server Administration Vendor provided instructions http Awww avaya com support Chapter 6 Telephone Software and Application Files Chapter 6 Telephone Software and Application Files 1 of 2 Issue 8 August 2010 19 Administration Overview and Requirements Table 2 Administrative Checklist continued Task Description For More Information See Administer WML Add WML content as applicable Avaya one X Deskphone servers to new or existing WML servers Edition for 9600 IP Telephones Administer telephones locally as applicable Installation of telephones in the network Allow user to modify Options if applicable Administer push content as applicable As a Group Individually Application Programmer Interface API Guide Document Number 16 600888 The GROUP Parameter on page 78 and the Avaya one X Deskphone H 323 Installation and Maintenance Guide The applicable Craft Local Procedures in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 and Documen
31. Manager Release 4 0 that allows call server administration of the GROUP parameter on a station by station basis As covered in The GROUP Parameter on page 78 the GROUP Identifier can be used in conjunction with the 46xxsettings file to allow administration to apply to specific groups of telephones Before Release 1 5 the Group Identifier had to be administered locally on each applicable telephone As of Release 1 5 the Group Identifier can be administered centrally and downloaded to each applicable telephone The GROUP ID parameter is administered on page 3 of the Change Station Form Once downloaded the Group Identifier takes effect starting with the next telephone boot up Issue8 August 2010 47 Communication Manager Administration Aliasing 9600 Series IP Deskphones If applicable before administering stations be sure the deskphones are aliased according to the chart for Switch Compatibility and Aliasing IP Deskphones on page 37 Administering Features The following are administrable Station Features that Avaya recommends you administer for your 9600 Series IP Deskphones for maximum user experience Administrable Station Features Feature Administration Enhanced Conference Features Far End Mute Send All Calls SAC Coverage Path Auto select any idle appearance Restrict Last Call Appearance Conference Transfer on Primary Appearance Administer Conf dsp conference display on the station for
32. NAPT NAT OPS PHP PSTN QoS Refresh Rekey RSA RSVP RTCP RTP SA SCEP SDP Encryption of the audio information exchanged between the IP telephone and the call server or far end telephone Network Address Port Translation Network Address Translation a mechanism by which IP addresses are mapped from one address space to another and in which UDP and TCP port numbers may be remapped to allow multiple devices to share the same IP address without port number conflicts Off PBX Station Hypertext Preprocessor software used to assist in the format and display of Web pages Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Use IKE to create a new SA with a new SPI Rivest Shamir Adleman a highly secure asymmetric cryptography method developed by RSA Security Inc that uses a public private key pair The private key is kept secret by the owner and the public key is published usually in a digital certificate Data is encrypted using the recipient s public key which can only be decrypted by the recipient s private key RSA is very computation intensive thus it is often used to encrypt a symmetric session key that is then used by a less computationally intensive algorithm to encrypt protocol data during a session RSA can also be used for authentication by creating a di
33. Note that the screen saver should be a smaller size than these pixel values specified so it can move randomly while displaying the entire image Issue 8 August 2010 127 Administering Telephone Options 2 If no valid file was downloaded either because no file exists or because the downloaded file exceeded one or more of the pixel count limits or because the image is not a valid JPEG image the Avaya specific screen saver is used The best way to use the SCREENSAVER parameter is to administer different file names in the 46xxsettings file listed under different MODEL4 values 9620 9630 etc In other words using the MODELA IF statements you can administrator a given telephone to point to a unique SCREENSAVER value that is appropriate for that telephone Backup Restore Note This section does not apply to the 9610 IP Telephone For 9610 backup restore information see Special Administration for the 9610 IP Telephone The 9600 Series IP Deskphones support the HTTP client to back up and restore the user specific data indicated in Table 18 As of Software Release 1 5 HTTP over TLS HTTPS is also supported for backup restore For backup the telephone creates a file with all the user specific data if a backup file location is specified in system parameter BRUHI The file is sent to the server by an HTTP PUT message with appropriate success or failure confirmation For restore the initiating process must supply only the backup fil
34. Null Specifies the IP Address to which Qtest messages should be sent The device at this address must support the echo service on UDP port 7 as specified in IETF RFC 862 Format is dotted decimal colon hex or DNS format separated by commas with no spaces Zero to 255 ASCII characters including commas REREGISTER 20 Registration timer in minutes Controls an H 323 protocol timer that should only be changed under very special circumstances by someone who fully understands the system operation impact Value is 1 120 REUSETIME 60 The number of seconds to wait for successful completion of DHCP before reusing previous parameters on the default port VLAN Valid values are 1 to 3 ASCII numeric digits 0 and 20 through 999 RFSNAME Null Applies only to deskphones running software Release 6 0 and later The file name of the Signed Kernel Root Software Package that should be downloaded and installed by the telephone during power up or reset if it has not already been downloaded and installed This parameter should only be set in an upgrade file RINGBKFEATURES Null A list of feature number identifiers for softkey features potentially available in the active with far end ringback call state Zero to 255 ASCII characters consisting of zero to three whole numbers separated by commas without any intervening spaces For more information see Administering Features on Softkeys on page 118 RINGTONESTYLE 0 The Ring Tone Style
35. Option 52 Overload Option if desired If this option is received in a message the telephone interprets the sname and file fields in accordance with IETF RFC 2132 Section 9 3 listed in Appendix B Related Documentation Option 58 DHCP lease renew time If not received or if this value is greater than that for Option 51 the default value of T1 60 9600 Series IP Deskphone Administrator Guide Release 6 0 DHCP Server Administration renewal timer is used as per IETF RFC 2131 Section 4 5 listed in Related Documentation Option 59 DHCP lease rebind time If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer is used as per RFC 2131 Section 4 5 The 9600 Series IP Deskphones do not support Regular Expression Matching and therefore do not use wildcards For more information see Administering Options for the 9600 Series IP Telephones on page 81 In configurations where the upgrade script and application files are in the default directory on the HTTP server do not use the HTTPDIR lt path gt Option 242 Site Specific Option Number SSON You do not have to use Option 242 If you do not use this option you must ensure that the key information especially HTTPSRVR and MCIPADD is administered appropriately elsewhere An example of good DHCP administration is Option 242 for DHCP MCIPADDZXXXX XXX XXX XXX In Table 9 the 9600 Series IP Telephone sets th
36. Scroll to see CAs BAs 9 to 16 CAS BAs features on features on Feature List Feature List 20 to 24 N A Features on Features on Features on Feature List Feature List Feature List 25 to 48 N A 1st SBM24 1st SBM24 1st SBM24 49 to 72 N A 2nd SBM24 2nd SBM24 2nd SBM24 73 to 96 N A 3rd SBM24 3rd SBM24 3rd SBM24 20f2 For additional information about administering the call server for 9600 Series IP Deskphones see the following Avaya documents available on the Avaya Support Web site e Administrator Guide for Avaya Communication Manager Document Number 03 300509 e Feature Description and Implementation for Avaya Communication Manager Document Number 555 245 770 Enhanced Phone Screen Display for Certain IP Deskphones For the 9608 9611G and 9630 9630G 9640 9640G deskphones if the system parameter FBONCASCREEN has value 1 the telephone determines the total number of call appearances primary or bridged that have been administered for the telephone plus any adjunct button modules if applicable If the total number of call appearances is less than the number of Application Lines the deskphone supports then all call appearances primary or bridged that have been administered for the telephone including any adjunct button modules if applicable are displayed in order The remaining Application Lines display the first administered feature buttons for the telephone in order from top to bottom without any gaps Note that this appl
37. Select Directory Security Anonymous access and authentication control Edit Authentication Methods X r Iv Anonymous access No user name password required to access this resource Account used for anonymous access Edit r Authenticated access For the following authentication methods user name and password are required when anonymous access is disabled or access is restricted using NTFS access control lists IV Basic authentication password is sent in clear text Select a default domain E dit Digest authentication for Windows domain servers Integrated Windows authentication Cancel Hep 10 Select Basic authentication password is sent in clear text 11 Click Edit next to Select a default domain Basic Authentication Domain r Basic Authentication Domain The default Windows Domain used for Basic Authentication is the local domain the web server is active in If the default domain should be other than the local domain enter it here Domain Name I Browse Use Default Cancel Help The domain name should be blank 12 Press OK several times to accept your settings Issue 8 August 2010 67 Server Administration 13 Stop and restart the Web server Right click on the default Web server Internet Information Services Internet Information Services a dc 3 Defaul Default FTP Site Scripts IISHelp I
38. TTS feature was introduced in Software Release 1 2 1 along with Avaya Communication Manager CM Release 4 0 TTS changes the way IP endpoints register with their gatekeeper reducing the time to come into service Without TTS IP endpoints are brought into service in two steps which are coupled 1 H 323 registration and 2 TCP socket establishment for call signaling The TTS feature de couples these steps In CM 4 0 IP endpoints can be enabled for service with just the registration step TCP sockets are established later as needed The TTS feature also changes the direction of socket establishment With TTS Communication Manager rather than the endpoint initiates socket establishment which further improves performance In CM 4 0 TTS is enabled by default but can be disabled for all IP endpoints in a given IP network region by changing the IP Network form TTS applies only to IP endpoints whose firmware has been updated to support this feature It does not apply to the following endpoints third party H 323 DCP BRI and analog As of software Release 3 0 9600 Series IP Deskphones will accept an incoming connection request from a server on their gatekeeper list use this new connection to replace an existing connection and continue operation without the need to re register This mechanism allows CM to quickly originate a new connection to each of these telephones during a server interchange causing the telephones to move quickly to the
39. The success of the retrieval process requires the telephone to obtain the backup file and to successfully store valid data The existence of invalid data does not constitute a failed retrieval Issue 8 August 2010 169 Administering Specific 9600 Series IP Deskphones Main Menu MM Administration Use the 46xxsettings file to set the system parameter BRURI to point to the URI where the 9610 backup restore file 9610data txt resides Then specify objects for the Main Menu via the 961 Odata txt backup file Note The 9610 will not display a Main Menu unless you set BRURI to point to the 961 Odata txt file and specify Main Menu objects Each administered object up to the maximum of 10 must have valid non null data in each of the three parameters as indicated e NMLBL xx the label displayed to the user for this object up to 16 characters e MMTYPExx one of four choices 01 URI 02 telephone number 03 local Contacts application 04 local Directory application e MMDATA xx the data used depends on the value of MMTYPExx a URI if MMTYPE is 01 adialable string if MMTYPE is 02 the English word Contacts if MMTYPE is 03 and the English word Directory if MMTYPE is 04 Note If administered as a URI MMDATAxx is up to 255 ASCII characters in length In these parameters xx is a two digit integer from 01 to 10 inclusive including a leading zero if applicable If MMTYPE is 01 or 02 xx must be t
40. Unreachable messages are sent in response to messages sent to closed ports so as not to reveal information to potential hackers The default is 1 sends Destination Unreachable messages for closed ports used by traceroute ICMPRED Controls whether ICMP Redirect messages are processed The default is 0 redirect messages are not processed L2Q 802 1Q tagging mode The default is 0 automatic L2QVLAN VLAN ID of the voice VLAN The default is O LOGLOCAL Controls the severity level of events logged in the SNMP MIB The default is 7 MCIPADD CM server s IP Address es or DNS name s If there are too many addresses or names to include all of them in the DHCP site specific option include at least one from each major system Then set MCIPADD again in the 46xxsettings txt file with the complete list of addresses Providing a subset of the addresses via DHCP improves reliability if the file server is not available due to server or network problems NDREDV6 IPv6 only Controls whether IPv6 Neighbor Discovery Redirect messages will be processed PHY1STAT Controls the Ethernet line interface speed The default is 1 auto negotiate PHY2STAT Controls the secondary Ethernet interface speed The default is 1 auto negotiate PROCPSWD Security string used to access local procedures The default is 27238 CRAFT PROCSTAT Controls whether local Craft procedures are allowed The default is 0 access to all administrative options is allowed REREGIS
41. Valid values are 1 Display caller name but not number O Display both caller name and number Avaya Converged Network Analyzer CNA server registration transport layer port number 0 65535 Applies to IPv4 only 3 of 18 84 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Options for the 9600 Series IP Telephones Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range CNASRVR DHCPPREF DHCPSRVR DHCPSTAT DHCPSTD DIALFEATURES Nul Null Null Text string containing the IP Addresses of one or more Avaya Converged Network Analyzer CNA servers to be used for registration applies to IPv4 only Format is dotted decimal or DNS format separated by commas with no spaces Zero to 255 ASCII characters including commas Applies only to deskphones running software Release 6 0 and later Specifies whether new values received via DHCPv4 or DHCPV6 are preferred when both are used Valid values are 4 DHCPwvA is preferred 6 DHCPV6 is preferred Specifies DHCP server address es Format is dotted decimal or DNS format separated by commas with no spaces Zero to 255 ACSII characters including commas Applies only to deskphones running software Release 6 0 and later Specifies whether DHCPv4 DHCPV6 or both will be used Valid values are 12 Use DHCPvA only 2 Use DHCPv6 only 3 Us
42. as applicable For more information see Local Administrative Procedures in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide O A C 18 9600 Series IP Deskphone Administrator Guide Release 6 0 Administrative Checklist The Administrative Process Use the following checklist as a guide to system and LAN administrator responsibilities This high level list helps ensure that all telephone system prerequisites and requirements are met prior to telephone installation Note One person might function as both the system administrator and the LAN administrator in some environments Table 2 Administrative Checklist Task Description For More Information See Network Requirements Assessment Administer the call Server DHCP server installation Administer DHCP application HTTP HTTPS server installation Application file s script file and settings file installation on HTTP HTTPS server Modify settings file as desired Determine that network hardware is in place and can handle telephone system requirements Verify that the call server is licensed and is administered for Voice over IP VoIP Verify the individual telephones are administered as desired Install a DHCP application on at least one new or existing PC on the LAN Add IP telephone administration to DHCP application Install an HTTP HTTPS application on at least one new or existing PC on the
43. be obtained the telephone will continue to interpret the original file Download the 46xxsettings txt template file from support avaya com and edit it to add your own custom settings See Chapter 7 Administering Telephone Options for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless The GROUP Parameter You might have different communities of users all of which have the same telephone model but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an essential capability for hot desking associates We provide examples of the group settings for each of these situations later in this section Use the GROUP parameter for this purpose 1 identify which telephones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group is assigned as Group 0 2 The GROUP parameter can only be set either at each individual telephone or when a telephone with Software Release 1 5 or greater is registered to an Avaya Communication Manager CM server with CM Release 4 0 or greater In the former case the GROUP Craft local administrative procedure must be invoked as specified in the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide In the
44. can also administer the telephone to avoid unnamed registration and remain unregistered if no extension and password are provided For more information see UNNAMEDSTAT in Table 12 For more information about the installation process see the appropriate Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 and Document Number 16 603603 for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones Error Conditions Assuming proper administration most of the problems reported by telephone users are likely to be LAN based Quality of Service server administration and other issues can impact user perception of IP telephone performance The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide covers possible operational problems that might be encountered after successful 9600 Series IP Deskphone installation The User Guides for a specific telephone model also contain guidance for users having problems with specific applications 22 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 3 Network Requirements Network Assessment Perform a network assessment to ensure that the network will have the capacity for the expected data and voice traffic and that it can support for all applications e H 323 e DHCP e HTTP HTTPS and e Jitter buffers Also QoS support is required to run VoIP on
45. e Call appearances display 5 digits with a reserved area for a call state icon e Under the A menu the first two Call Settings items allow the users to set the phone to go to the Phone screen when the phone is ringing Go to Phone Screen on Ringing and or when the user is dialing Go to Phone Screen on Dialing In general Avaya recommends that you set both to Yes except for users covering many bridged appearances who may prefer to set the Go to Phone Screen on Ringing option to No Users can change these settings for themselves using the Call Settings submenu e Group similar types of Aux buttons together on one page Aux buttons 1 8 or Aux buttons 9 16 if possible If the user has bridged call appearances on Aux buttons assign the bridged lines to Aux buttons 1 8 or to Aux buttons 9 16 If the user has AD buttons put them on the same page if possible Keep related features on the same page of Aux buttons For example keep Directory Next and Make call together on the same row of Aux button labels and do not split between Aux buttons 8 and 9 which represent two different pages e Administer features that are not directly usable by the user such as enhanced conference display on the Station form on buttons 20 to 24 e Call appearances display 5 digits with a reserved area for a call state icon Special Considerations for Touchscreen Deskphones The 9621G 9641G and 9670G deskphones support a Quick Touch
46. form DHCP and File Servers Dynamic Host Configuration Protocol DHCP minimizes maintenance for a 9600 Series IP Telephone network by removing the need to individually assign and maintain IP Addresses and other parameters for each IP telephone on the network Depending on administration the DHCP server provides the following information to the 9600 Series IP Deskphones e IP Address of the 9600 Series IP Telephone s e IP Address of the Avaya call server e IP Address of the HTTP or HTTPS file server e The subnet mask e IP Address of the router e DNS Server IP Address Administer the LAN so each IP telephone can access a DHCP server that contains the IP Addresses and subnet mask The IP telephone cannot function without an IP Address The IP Address reuse capability allows the phone to reuse its previous IP Address and parameter settings even if the DHCP server is temporarily unavailable A user can manually assign a different IP Address to an IP telephone When the DHCP server finally returns the telephone never looks for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process Issue8 August 2010 55 Server Administration Avaya recommends that e A minimum of two DHCP servers be available for reliability e A DHCP server be available when the IP telephone reboots e A DHCP server be available at remote sites if WAN failures isolate IP Deskphones from the
47. is set to No the transfer proceeds normally even if the user presses a non idle call appearance before the transfer is complete e When the system parameter Transfer Upon Hang up is set to No the user must press the Complete softkey after dialing the intended destination for the transfer to be completed e When the Transfer Upon Hang up is set to Yes the user can hang up immediately after dialing and the transfer proceeds normally The features Abort Transfer and Transfer Upon Hang up can interact If a user initiates a transfer dials the destination and hangs up without pressing the Complete softkey the three possible outcomes are e The transfer is completed This is the case when Transfer Upon Hang up is set to Yes regardless of the Abort Transfer setting e The transfer is aborted This is the case when Transfer Upon Hang up is set to No and Abort Transfer is set to Yes e The transfer is denied This is the case when Transfer Upon Hang up is set to No and Abort Transfer is set to No and the call appearance of the transferee remains on soft hold 42 9600 Series IP Deskphone Administrator Guide Release 6 0 Conferencing Call Considerations Attempts to transfer an outside call to an outside line are denied However the user can drop the denied destination and initiate a transfer to an internal destination The call server feature Toggle Swap allows the user to swap the soft held and setup call appearances That is the
48. latter case GROUP is administrable on a phone by phone basis on the CM Station Form 3 Once the GROUP assignments are in place edit the configuration file to allow each telephone of the appropriate group to download its proper settings Here is an example of the configuration file for the Call Center agent IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK 78 9600 Series IP Deskphone Administrator Guide Release 6 0 specify settings unique to Group 0 goto END 4 CALLCENTER specify settings unique to Group 1 goto END 4 HOTDESK specify settings unique to Group 2 END specify settings common to all Groups The GROUP Parameter Issue8 August 2010 79 Telephone Software and Application Files 80 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 7 Administering Telephone Options Administering Options for the 9600 Series IP Telephones This chapter explains how to change parameter values by means of the DHCP or HTTP servers Table 12 lists e the parameter names e their default values e the valid ranges for those values and e a description of each one For DHCP DHCP fields and options set these parameters to the desired values as discussed in DHCP and File Servers on page 55 For HTTP the parameters in Table 12 are set to desired values in the settings file For more information see Settings File on page 77 Avaya recommends that you administer most parameters on the 9600
49. more information about the settings file see The GROUP Parameter on page 78 After the settings file has been downloaded any language or certificate files required by the settings will be downloaded Finally any new software files will be downloaded if necessary Issue8 August 2010 75 Telephone Software and Application Files Choosing the Right Application File and Upgrade Script File Software files needed to operate the 9600 Series IP Deskphones are packaged together in either a Zip format or RPM Tar format distribution package You download the package appropriate to your operating environment to your file server from the Avaya support Web site at http www avaya com support based on the protocol you are using H 323 or SIP for all or the majority of your deskphones H 323 software distribution packages contain e one Upgrade file e all of the Display Text Language Files e all of the Voice Input Language Files for 9600 Series IP Deskphone software releases earlier than Release 6 0 e afile named av prca pem 2033 txt that contains a copy of the Avaya Product Root Certificate Authority certificate in PEM format that may be downloaded to telephones based on the value of the TRUSTCERTS parameter e a file named release xml that is used by the Avaya Software Update Manager application Release 6 0 software distribution packages in Zip format also contain a signatures directory containing signature files and a certi
50. null the 9610 displays the Avaya one X Screen If IDLEAPP is administered as e Menu when the Web Idle Timer expires the telephone displays the Main Menu application if the Main Menu is not empty If the Main Menu is empty the Avaya Screen displays instead e Directory when the Web ldle Timer expires the telephone displays the Directory application If a Directory does not exist the telephone displays the Avaya Screen e Contacts and LISTAPP is non null when the Web Idle Timer expires the telephone launches the Contacts application e Contacts and LISTAPP is null and the local Contacts application is not empty when the Web Idle Timer expires the telephone launches the local Contacts application If the local Contacts application is empty the telephone displays the Avaya Screen Note The terms Menu Contacts and Directory are always administered in English The terms are independent of the user interface language since the telephone does not directly present the value of IDLEAPP to the user Instead the term is used to present the appropriate local application which does present the user interface in the user s language amp If IDLEAPP is administered as Directory and the Directory application is the ACP based Integrated Directory then the telephone will have to reinstate the application approximately every minute since the feature automatically times out after that interval If the screen saver is dis
51. panel that provides ease of access to any additional call appearances or switch features programmed on any of eight Quick Touch buttons The Quick Touch panel is located at the bottom of the screen below the application area The panel is distinguished visibly from the application area and serves as a container for the Quick Touch buttons Quick Touch buttons are similar to the 9650 s Aux buttons Quick Touch buttons are on screen objects that contain a text label and can have an associated graphic icon to indicate the status of the button s assigned feature the available space is 8 9 characters If the button is a call appearance the status icon is on the left side otherwise the status icon is on the right side The basic appearance of a Quick Touch button resembles an actual physical button and provides appropriate pressed down and not pressed up appearances The Quick Touch Panel supports a maximum of eight Quick Touch buttons arranged in two rows of up to four buttons each Only buttons with assigned features are displayed populated from left to right starting in the top row The Quick Touch Panel is displayed on the Phone screen call appearance list and the Personalizing button labels option when enabled by the associated user option Home gt Issue8 August 2010 53 Communication Manager Administration Settings gt Options amp Settings gt Screen amp Sounds gt Show Quick Touch Panel even if it contains 0 button
52. respond to 802 1X frames that have the PAE group multicast address as the destination MAC address if the value of DOT1XSTAT is 2 If the value of DOT1XSTAT is changed to 0 from any other value after the Supplicant has been authenticated an EAPOL Logoff will be transmitted before the Supplicant is disabled As of software Release 2 0 the system parameter DOT1XSTAT determines how the telephone handles Supplicants as follows e When DOT1XSTAT 0 Supplicant operation is completely disabled This is the default value e When DOT1XSTAT 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages Issue 8 August 2010 105 Administering Telephone Options e When DOT1XSTAT 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages Note If the Ethernet line interface link fails the 802 1X Supplicant if enabled enters the Disconnected state 802 1X Supplicant Operation 9600 IP Deskphones that support Supplicant operation also support Extensible Authentication Protocol EAP but only with the MD5 Challenge authentication method as specified in IETF RFC 3748 8 5 33a A Supplicant identity ID and password of no more than 12 numeric characters are stored in reprogrammable non volatile memory The ID and password are not overwritten by telephone software downloads The default ID is the MAC address of the telephone converted to ASCII format without colon s
53. shown with a Mandatory status must be accurate and non null for the application to work You can change parameters with an Optional status to suit your environment If you do not change parameters the defaults are used Issue 8 August 2010 137 Administering Applications and Options Table 19 9600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Status Description and Value Range General User Parameters APPSTAT 1 Optional OPSTAT 111 Optional OPSTAT2 0 Applications status flag See The Application Status Flag APPSTAT on page 144 for a description See Table 20 for the range of values Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as a base settings for all user options and related applications except as noted in b or c b setting for view oriented applications for example the Network Information application as applicable c setting for Logout application if applicable The binary 0 does not allow an end user to see or invoke options and related ap
54. the Avaya Menu button is temporarily locked out and any press of it is ignored Once the appropriate result message is displayed the corresponding 9610 user interface is presented 134 9600 Series IP Deskphone Administrator Guide Release 6 0 9610 Backup Restore General 9610 Restore Processing Characters are assumed to be coded in UTF 16 LE little endian with Byte Order Mark BOM for LE OxFFFE with each item on a separate line terminated by CR LF 000D 000A in UTF 16 characters A Important If the file is not in this format the telephone displays the message Restore failed The generic format for data values is name value The format for retrieving a Main Menu entry is MMLBLxx zentry label MMTYPExx entry type MMDATAxx zentry data For more information see Main Menu MM Administration on page 170 The format for retrieving a Contacts entry is CONLABELxxx entry label CONDATAxxx entry data For more information see Contacts Application Administration on page 171 The other parameters that have meaning in a 9610 backup file are IDLEAPP as described in The 9610 Idle Application WMLIDLETIME SCREENSAVERON IDLEAPP and WMLSMALL on page 171 LISTAPP when LISTAPP is null the default the assumption is the administrator has not created an external equivalent to the local Contacts application The local Contacts application is used unless it too is empty When the local Contacts ap
55. the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Security See http support avaya com security to locate and or report known vulnerabilities in Avaya products See http support avaya com to locate the latest software patches and upgrades For information about secure configuration of equipment and mitigation of toll fraud threats see the Avaya Toll Fraud and Security Handbook at http support avaya com Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal injury Contents Chapter 1 Introduction ee 9 About This GUIAS e asa 4 6d Wm RR eR ew a 9 Chande A 10 What s New in This Release 4 10 Docamem Crank lo cocos socias a 12 Other Documentation a sis a rora REEL RU m mE S RR 13 IETFDocumenis 6 kk 5 ooo 3 HOE SOR DES ES HRS 13 MU Documents 6 6654 6 644d 6 oO Oe we OR Oe 13 ISO IEC
56. the configuration is split into three portions corresponding to the applications mentioned in General Functionality e Main Menu administration as described on page 170 e Contacts administration as described on page 171 e Idle administration as described on page 171 Create a generic backup restore file named 961 Odata txt that can be used as a default to provide basic functionality and serve as a template for any customized 9610 extensions Create a backup restore file named Ext _961Odata txt for the specific extension you want to customize See the Avaya support site http support avaya com to download a 9610 backup file example A sample file also appears on Sample 9610data txt File on page 174 Note Like other telephone models the 9610 looks for a 46xxsettings file at startup In the 46xxsettings file the system parameter BRURI must be set to the URI where the 9610data txt file is located This consists of the HTTP server IP Address and optional directory If the telephone cannot find the 96104data txt file or if that file does not exist the screen displays the default Main Menu Contacts and Directory 168 9600 Series IP Deskphone Administrator Guide Release 6 0 Special Administration for the 9610 IP Telephone Backup File Format Use a text editor to create the 9610 backup file Characters are assumed to be coded in UTF 16 LE little endian with Byte Order Mark BOM for LE OXFFFE with each item on a separat
57. the deskphone is VLAN ID and priority does not change for frames tagging frames with a received on the secondary interface Tags are still VL N ID equal to removed for frames that egress from the secondary PHY2VLAN interface The Ethernet switch forwarding logic determines whether frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to specific VLAN IDs or the existence of tags VLANSEP is 1 On Enabled All tagged frames received on the secondary Ethernet interface are changed before forwarding to make the VLAN ID equal to the PHY2VLAN value and the priority value equal to the PHY2PRIO value Untagged frames received on the secondary Ethernet interface are not changed before forwarding If a Gigabit Ethernet Adapter is not being used tagged frames with a VLAN ID of zero priority tagged frames will be changed before they are forwarded such that the VLAN ID of the forwarded frame is equal to the PHY2VLAN value and the priority value is equal to the PHY2PRIO value If a Gigabit Ethernet Adapter is being used tagged frames with a VLAN ID of zero will not be changed before they are forwarded 20f3 Issue 8 August 2010 103 Administering Telephone Options Table 13 VLAN Separation Rules continued If Then VLANSEP is 1 AND the telephone is The Ethernet switch forwarding logic determines that On Enabled not tagging frames frames r
58. types than numbers The Windows XP Notepad program allows Unicode text files to be created and edited Use the Save As dialog to set the file Encoding to Unicode USB Login Setup As of software Release 3 0 users can be allowed to log in to their call servers via a USB Login profile As the administrator you enable this feature by allowing the parameter USBLOGINSTAT in the settings file to remain at the default value of 1 or you can disable this feature by changing the value to 0 The advantage of having USB login is that users can go anywhere in the world having sufficient network data connectivity plug the USB device into a 9600 Series IP Telephone running software Release 3 0 or later and log into their home call server using their own extension and get all their home administered features You can use Avaya one X Deskphone USB Companion the Avaya PC based USB management tool to create the USB login profile and specify whether the login password Issue 8 August 2010 163 Administering Applications and Options should be encrypted or stored in the clear For more information on this tool see the Avaya support Web site http www avaya com support Note When users log in via the USB Login feature the telephone does not attempt to access the backup file as normal so normal user specified data such as Options or Call Log entries are not available The reason is that if the user is in a different environment fro
59. 18 Issue8 August 2010 87 Administering Telephone Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range HTTPPORT HTTPSRVR ICMPDU ICMPRED IDLEFEATURES IPPREF IPVeSTAT L2Q L2QVLAN 80 Null 0 Null TCP port number used for HTTP file downloading 2 to 5 ASCII numeric digits Valid values are 80 through 65535 Note that when the file server is on Communication Manager set this value to 81 port required for HTTP downloads rather than the using the default IP Address es or DNS Name s of HTTP file servers used to download telephone files Dotted decimal or DNS format separated by commas 0 255 ASCII characters including commas Controls whether ICMP Destination Unreachable messages will be processed Values are 0 No 1 Send limited Port Unreachable messages 2 Send Protocol and Port Unreachable messages Controls whether ICMP Redirect messages will be processed Values are 0zNo 1 Yes A list of feature number identifiers for softkey features potentially available in the Idle call state for example Redial Zero to 255 ASCII characters consisting of zero to six whole numbers separated by commas without any intervening spaces For more information see Administering Features on Softkeys on page 118 Applies only to deskphones running software Release 6 0 and later Specifies whi
60. 4 Oe EE Es Features Not Supporting IPv6 et Chapter 6 Telephone Software and Application Files General Download Process llle leen 9600 Series IP Telephone Scripts and Application Files Choosing the Right Application File and Upgrade Script File Changing the Signaling Protocol llle Upgrade FO ios ook ora oko ew a A I dq AA rr The GROUP Parameler 43x43 b 4 64 POE ONS OWE PSS Chapter 7 Administering Telephone Options Administering Options for the 9600 Series IP Telephones VLAN Considerations 4 4 4455 eee eee ee ee nes WLAN Tagging uuo mom is o a AR a ee AA A a VLAN Default Value and Priority Tagging nns VLAN DOtect N 1 2 esi 6 ee RAG ARA A AAA A VLAN Separations cc cdc see ede eden ede ee eevee eens DNS Address suo ceenen sad new ecee IEEE Ab rr 802 1X Supplicant Operation Contents 54 54 55 55 55 56 56 58 59 62 62 63 63 70 71 71 73 75 75 76 76 76 77 77 78 81 81 Issue 8 August 2010 5 Contents Link Layer Discovery Protocol LLDP 200 ee ee eee eee 107 Local Administrative Options Using the Telephone Dialpad 112 Language SeIBCHON uuu ccc betes cased SEX 3 a e Sure cece amp 113 Administering Voice Initiated Dialing 114 Gigabit Ethernet Adapter
61. 41G deskphones use Document Number 16 603603 Server Requirements Three server types can be configured for the 9600 Series IP Deskphones e DHCP e HTTP or HTTPS e Web optional While the servers listed provide different functions that relate to the 9600 Series IP Deskphones they are not necessarily different boxes For example DHCP provides file management whereas HTTP provides application management yet both functions can co exist on one hardware unit Any standards based server is recommended For parameters related to Avaya Server information see Chapter 4 Communication Manager Administration and the administration documentation for your call server For parameters related to DHCP and file servers see Chapter 5 Server Administration AX CAUTION The telephones obtain important information from the script files on the file server and depend on the application file for software upgrades If the file server is unavailable when the telephones reset the telephones operate based on their default administration and continue on to register with the call server Some features might not be available To restore them you need to reset the telephone s when the file server is available DHCP Server Avaya recommends that a DHCP server be installed and that static addressing be avoided Install the DHCP server as described in DHCP and File Servers on page 55 HTTP HTTPS Server Administer the HTTP or HTTPS file server a
62. 5 ASCII characters THE e g http yy yy yy yy wml TE The tags AMLBLxx and AMDATAxx are only used if AMTYPExx 1 THE Multiple definitions of local applications Type 2 4 will be suppressed The last tag is valid T xx describes the sequence in A Menu and is valid from 01 to 12 THE THE AMTYPEO1 AMLBLO1 158 9600 Series IP Deskphone Administrator Guide Release 6 0 Sample Avaya Menu Administration File Template AMDATAO1 AMTYPE02 AMLBLO2 AMDATA02 AMTYPE03 AMLBLO3 AMDATA03 AMTYPE04 AMLBLO4 AMDATA04 AMTYPE05 AMLBLO5 AMDATA05 AMT YPEO6 AMLBLO6 AMDATA06 AMTYPEO7 AMLBLO7 AMDATAO7 AMT YPE0O8 AMLBLO8 AMDATA08 AMTYPEO9 AMLBLO9 FHAMDATAO9 AMTYPE10 AMLBL10 AMDATA10 AMTYPE11 AMLBL11 AMDATA11 Issue 8 August 2010 159 Administering Applications and Options HAMTYPE12 AMLBL12 AMDATA12 Guest User Administration A guest user is anyone who logs into a 9600 Series IP Telephone that is not his or her primary phone at the user s home location This could mean that the guest user can log into a telephone that is across the country from the home location or one in the office adjacent to the home office You administer permission for guest login by setting the system parameter GUESTLOGINSTAT to 1 permitted which in turn displays the Guest Login option on the Av
63. 603 For information about Avaya Communication Manager implementation see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 on the Avaya support Web site Administer the switch to use a port within the proper range for the specific LAN and the IP telephone s copy that port If no UDP port range is administered on the switch the IP telephone uses an even numbered port randomly selected from the interval 4000 to 10000 Issue 8 August 2010 39 Communication Manager Administration RSVP Avaya IP Deskphones support the Resource ReSerVation Protocol RSVP for IPv4 audio connections only The only way to enable RSVP is by appropriate switch administration For more information see your Avaya server administration documentation and Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 QoS The 9600 Series IP Deskphones support both IEEE 802 1D Q and DiffServ Other network based QoS initiatives such as UDP port selection do not require support by the telephones However they contribute to improved QoS for the entire network IEEE 802 1Q The 9600 Series IP Deskphones can simultaneously support receipt of packets that are tagged or not tagged per the IEEE 802 1Q standard To support IEEE 802 1Q you can administer 9600 Series IP Deskphones from the network via LLDP or by appropriate administration of the DHCP or HTTP HTTPS ser
64. 9600 Series IP Deskphone Administrator Guide Release 6 0 HTTP HTTPS Configuration for Backup Restore A Important You must use the Avaya Web configuration server to obtain HTTPS so information is authenticated The Avaya Web configuration server does not support backup restore If you intend to use HTTP for backup restore purposes you must use an HTTP server that is independent of the Avaya Web configuration server To set up an HTTP server e Install the HTTP server application e Administer the system parameters HTTPSRVR and CODESRVR to the address es of the HTTP server Include these parameters in DHCP Option 242 or the appropriate SSON Option e Download the upgrade script file and application file s from the Avaya Web site http www avaya com support to the HTTP server For more information see The GROUP Parameter on page 78 Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the settings file name accurately as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server HTTP HTTPS Configuration for Backup Restore In addition to the procedures in this section you can use the Avaya File Server Application for configuration
65. AS messages UDP Source Port field of RAS packets sent by the phone As specified by CM or as Any Received RTP and SRTP UDP reserved for CNA RTP tests packets during CNA registration The next higher port number if Any Received RTCP and UDP the port used for RTP is even SRTCP packets or the next lower port number if the port used for RTP is odd 2 of 2 Table 6 Transmitted Packets Source 9600 Series IP Telephone Destination Port Source Port Use UDP or TCP 7 Any unused Transmitted Qtest messages UDP port number 53 Any unused Transmitted DNS messages UDP port number 67 68 Transmitted DHCP UDP messages Release 2 0 HTTPPORT Any unused Packets transmitted by the TCP Pre Release 2 0 80 unless port number telephone s HTTP client explicitly specified otherwise during startup i e use of Port 81 for CM 80 unless explicitly specified Any unused Packets transmitted by the TCP otherwise e g in a URL or port number telephone s HTTP client due to use of WMLPORT after startup for example for backup restore or push The number used in the 161 Transmitted SNMP UDP Source Port field of the SNMP messages query packet received by the telephone The number used in the Release Packets transmitted by the TCP Source Port field of packets 2 04 telephone s HTTP server received by the telephone s PUSHPORT HTTP server Pre Release 2 0 80 1 of 3 Issue 8 August 2010 31 Network Requirements Table 6 Transmitted Packets Source 9600 Series
66. AVAYA Avaya one X Deskphone H 323 Administrator Guide Release 6 0 16 300698 Issue 8 August 2010 2010 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse
67. DHCP and File Servers 55 DHCP Generic Setup 27 58 DHCP options ee 59 62 DHCP Server s m Rm m on x xe Ad 24 DHCP Server Administration 56 DHCP Server Setup 2 2 ee ees 56 DHCP Server to Telephone initialization 21 DHCP Configuring for 9600 Series IP Deskphones 56 DHCP Parameters Set by 57 Dialing Methods lll 115 Dialing Enhanced Requirements 118 DIEFSERV i uem ka a eine rae A 41 DNS Addressing lll ln 104 Document Organization 12 Documentation Related 19 E EC500 administration 45 Enhanced Conference Features administration 45 48 Enhanced Local Dialing 116 Enhanced Local Dialing Requirements 118 Enhanced Phone Screen Display 51 Error Conditions s s cose oro ee es 22 F Far End Mute administration 48 Feature administration for all other deskphones except 9610 and 9620 9620C 9620L Feature Administration for Avaya Communication Manager cos e ioe aee o o one 45 Feature Buttons and Call Appearances 49 Feature Numbers for Assigning Softkeys 121 P rdi i System Parameters administering on Features Administering 48 Features Administering on Softkeys 118 File download Choosing the Right Application and Upgrade Script File 4 ok a m wm me woe
68. EN http www wapforum org DTD wmll3 dtd wml card id splash title gt lt p align center gt img src img one X w150 h70 wbmp alt Avaya one X TM gt p card lt wml gt Sample hotel wml File lt xml version 1 0 gt lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3 EN http www wapforum org DTD wml113 dtd gt lt wml gt lt card id hotel title Hotels gt lt p gt lt a href hotels marriott courtyard wml gt Marriott Courtyard lt a gt lt p gt lt p gt lt a href hotels extended stay wml gt Extended Stay lt a gt lt p gt lt p gt lt a href hotels molly pitcher wml gt Molly Pitcher lt a gt lt p gt lt p gt lt a href hotels oyster point wml gt Oyster Point lt a gt lt p gt lt p gt lt a href hotels holiday inn wml gt Holiday Inn lt a gt lt p gt lt do type prev label Back gt lt prev gt lt do gt lt card gt lt wml gt 176 9600 Series IP Deskphone Administrator Guide Release 6 0 Appendix A Glossary of Terms 802 1D 802 1Q 802 1X ARP CA CELP CLAN CNA DHCP Diffie Hellman key exchange DH Group DiffServ Digital Certificate 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1D Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applic
69. HCP administered so that the telephone will get a response to a DHCPDISCOVER when it makes that request on the default 0 VLAN After VLANTEST expires if an Avaya IP Telephone running R1 2 receives a non zero L2QVLAN value the telephone will release the IP Address and send DHCPDISCOVER on that VLAN Any other release will require a manual reset before the telephone will attempt to use a VLAN on which VLANTEST has expired See the Reset procedure in Chapter 3 of the Avaya one X Deskphone H 323 Installation and Maintenance Guide The telephone ignores any VLAN ID administered on the call server if a non zero VLAN ID is administered either by LLDP manually through DHCP and or inthe settings file VLAN Separation VLAN separation is available to control access to the voice VLAN from the secondary Ethernet interface and to control whether broadcast traffic from the data VLAN is forwarded to the phone The following system parameters control VLAN separation VLANSEP enables 1 or disables 0 VLAN separation L2QVLAN specifies the voice VLAN ID to be used by the telephone PHY2VLAN specifies the VLAN ID to be used for frames forwarded to the network from the secondary Ethernet interface PHY2PRIO the layer 2 priority value to be used for tagged frames forwarded to the network from the secondary Ethernet interface Table 13 provides several VLAN separation guidelines Issue 8 August 2010 101 Administering Tel
70. IP Telephone NORMALLY APPEARS FOLLOWING A 9610 REBOOT OR POWER UP THE MM GROUPS MAY BE REPLACED WITH WML LINKS OR TELEPHONE NUMBERS APPROPRIATE TO YOUR INSTALLATION INCLUDING THE IP ADDRESS OF YOUR FILE SERVER AND WML PATH NOTE THAT WMLSMALL MUST BE A VALID URL FOR WML LINKS TO DISPLAY IN THIS MENU THE MM MENU WILL SCROLL IF MORE THAN 6 LABEL GROUPS ARE CONFIGURED MMLBLO01 ABOUT 9610 MMTYPE01 1 MMDATAO1 zhttp 135 8 60 18 WML about wml MMLBLO2 MyCo Today MMTYPE02 1 MMDATA02 http 135 8 60 18 WML index wml MMLBLO3 MyCo Directory MMTYPE03 4 MMDATA03 Directory MMLBL04 Visitor Info MMTYPE04 1 MMDATA04 http 135 8 60 18 WML visit 1z wml MMLBL05 Printer Trouble MMTYPEO5 1 MMDATA05 http 135 8 60 18 WML printer rooms wml MMLBL06 Call Jack MMTYPEO06 2 MMDATA06 32099 Note that the information entered into the backup restore file is what controls the 9610 Main Menu The references within the files are to wm files which are text Web pages and an example is provided for illustration only The content of these files must be customized for specific phones sites The wml files can be placed at the root level or buried in a lower level directory if desired Modify the Backup Restore and 46xxsettings file references accordingly Issue 8 August 2010 175 Administering Specific 9600 Series IP Deskphones Sample idle wml File lt xml version 1 0 gt lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3
71. ISAdmin IISSamples MSADC Qa vti bin Cg Printers 3 4620 3 4625 3 9600 9620 Y 9630 Lg aspnet client backups 3 images Y newWML 3 _private vti cnf rx a H A BERI HE RIP RH DEI DR ski dee Internet Information Services El de Default FTP Site E Default Web Site Stopped Y Scripts 15 Right click again and Select Start ussamples msan Cg vti bin CgPrinters 4620 4625 E 3600 9620 9630 a backups a images new WML A private C3 vti cnf a ti log a vti pvt E vti script halk 68 9600 Series IP Deskphone Administrator Guide Release 6 0 Z3 aspnet client E B 115Admin Ci amp IISSamples c inetpub scripts c winnt help iishe CAWINNTAYSysten c inetpub iissamp c program files c C Program Files CAWINNTVweblpi HTTP HTTPS Configuration for Backup Restore 16 Open Explorer and find the directory Right click and open properties Ensure that all of your telephone users have write permission in this directory backups Properties 2 xl General Web Sharing Sharing Security Name Add t Administrators CCMCARE Administrators fi ANONYMOUS LOGON _Bemove t Everyone ffi SYSTEM Permissions Allow Deny Full Control Modify Read amp Execute List Folder Contents Read Write ES EJ EJ E L1 C OoOoooo Advanced Allow inheritable permissi
72. If the number to be dialed is longer than the extension number length and equal in length to PHNLD the telephone presumes it is a national number and should be preceded by the long distance access code For example in the United States a 10 digit number includes the area code and must be preceded by a 1 e PHNLDLENGTH the maximum length in digits of the national telephone number for the country in which the call server is located If the number to be dialed is longer than the extension number and is not equal to PHNLD the number is presumed to be a subset of the national number and the long distance access code is not used e PHNOL the character s dialed to access public network local trunks on the call server If the number to be dialed is not an extension number the telephone presumes it is an outside number which needs to be preceded by the code to access an outside line commonly a 9 Note As with any parameters in Table 12 the default values are used unless you explicitly administer different values Thus if you do not administer a given parameter or if you comment a given parameter out in the 46xxsettings file the default value for that parameter is used A Important In all cases the values you administer are the values applicable to the location of the call server This means the site of the one Enterprise call server that handles multi national locations For example if a telephone is located in London England bu
73. Menu initially offered to the user O Classic 1 Alternate more modern ringtones RTCPMON Null Text string containing the 4 octet IP Address of the RTCP monitor currently in use in dotted decimal or DNS Name format 0 15 ASCII characters no spaces 13 of 18 94 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Options for the 9600 Series IP Telephones Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range SCEPPASSWORD SCREENSAVER SCREENSAVERON SIG SNMPADD SNMPSTRING SSERIALNO Specifies a challenge password for SCEP Zero to 32 Null 240 Null Null ASCII characters Filename for a custom screen saver 0 to 32 ASCII characters Note that screen saver files must be in jpg format Acceptable characters for use in filenames are 0 through 9 A through Z a through z dash period underscore Number of idle time minutes after which the screen saver is turned on The default is 240 minutes 4 hours Valid values range from zero disabled to 999 minutes 16 65 hours For 9670G phones use HOMEIDLETIME instead Signaling protocol download flag Valid values are 0 Default For software releases prior to 6 0 Default means the default protocol as determined by the 96xxupgrade txt file a custom upgrade file is required to support both protocols For so
74. OCAL LOGMISSEDONCE LOGSRVR 1 Null Null Null Null Controls whether the built in English language text strings can be selected by the user Valid values are 0 User cannot select English language text strings 1 User can select English language text strings SET LANGOSTAT 1 Contains the name of the language file x where x is 1 through 4 The file name must end in txt Example SET LANG1FILE mlf_russian txt LANG1 FILE LANG2FILE LANG3FILE LANG4FILE Larger text font file name A string of up to 32 characters specifies the loadable language file on the HTTP server for the Large Text font System wide language that contains the name of the default system language file if any Value is 0 to 32 ASCII characters The file name must end in txt The default is a null string Example SET LANGSYS mlf_german txt Indicates whether the user s Call Log should be backed up Values are 1 Yes the Call Log is backed up to the same backup file as all other user data see Table 17 for information subject to normal administration of that file 0 No Event Log Severity Level one 0 8 ASCII numeric digit Controls the level of events logged in the endptRecentLog and endptResetLog objects in the SNMP MIB Events with the selected level and with a higher severity level will be logged Valid values are O Disabled 1 emergencies 2 alerts 3 critical 4 errors 5 warnings 6 notices
75. P Deskphones except touchscreen deskphones includes a single entry Phone Settings that leads to a screen containing choices for Options amp Settings and Network Information For touchscreen phones the Home screen shows a Settings option that leads to an Options amp Settings menu e the Phone Settings screen is essentially the current Options and Settings menu with the addition of Network Information as shown in Figure 3 T If WML applications are installed and the system parameter WMLHOME is set in the settings file the Avaya A Menu is identical to the pre Release 1 2 A Menu as shown in Figure 4 If WML applications are not installed the A Menu is essentially the same as the current Options amp Settings menu with the addition of Network Information Log Off and About Avaya one X Figure 5 provides an illustration There are alternatives for how the sub applications are presented depending on whether you have administered WML applications or not as follows e Set the system parameter AMADMIN to the URL of the AvayaMenuAdmin txt in the 46xxsettings file when you have multiple WML applications you want to display on the Avaya A Menu For more information see Main Avaya Menu with WML Applications Administered and Avaya Menu Administration With WML Applications in this chapter e Set the system parameter WMLHOME in the settings file for all but the 9610 when you want Browser to show instead of individual applica
76. PCLEAR ENHDIALSTAT FBONCASCREEN GRATARP 0 0 0 0 Null 0 0 1 1 0 0 Text string containing the IP Address of zero or more DNS servers in dotted decimal format separated by commas with no intervening spaces 0 255 ASCII characters including commas Text string containing the domain name to be used when DNS names in parameter values are resolved into IP Addresses Valid values are 0 255 ASCII characters If Null no spaces allowed 802 1X Supplicant operation mode Valid values are 0 With PAE pass through 1 with PAE pass through and proxy Logoff 2 without PAE pass through or proxy Logoff For more information see IEEE 802 1X on page 105 Determines how the telephone handles Supplicants Valid values are 0 Supplicant operation is completely disabled 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages For more information see IEEE 802 1X on page 105 VPN only Specifies the treatment of clear IPsec packets One ASCII numeric digit Valid values are 0 all other packets will be processed but not by IPsec or 1 all other packets will be discarded Enhanced Dialing Status If set to 1 the Dialing Methods feature is turned on for all associated applications If set to O the feature is turned off For the 9630 9630G 9640 9640G IP Deskphones indicates whethe
77. See Chapter 2 in the Avaya one X Deskphone H 323 Installation and Maintenance Guide Release 6 0 for 9608 9611G 9621G and 9641G Deskphones for connection information IPv6 is supported A Important IPv6 operation is limited to a specific customer set and is not for general use IPv6 is supported for either IPv6 only or for simultaneous IPv4 IPv6 dual stack operation Network addresses for example for the deskphone IP Address file server IP addresses and call server IP addresses can be in either format and lists allow mixed IPv4 IPv6 formats as described in IPv4 and or IPv6 Operation on page 71 of this guide IPv6 related features include Local administrative Craft procedures allow manual entry of both IPv4 and IPv6 addresses See the Avaya one X Deskphone H 323 Installation and Maintenance Guide Release 6 0 for 9608 9611G 9621G and 9641G Deskphones for entry guidelines for local administrative Craft procedures using IP addresses System parameters that require IP Addresses in dotted decimal or DNS Name format have been updated to also allow entry in colon hex format to accommodate IPv6 Issue8 August 2010 11 Introduction New system parameters support IPv6 versus IPv4 options and have been added to the list of Customizeable System Parameters in Chapter 7 DHCPPREF Indicates whether new values received via DHCPv6 or DHCPv4 should be used if each specifies a different value DHCPSTAT Indicates whet
78. Series IP Deskphones using the settings file Some DHCP applications have limits on the amount of user specified information The administration required can exceed those limits for the more full featured telephone models You might choose to completely disable the capability to enter or change option settings from the dialpad You can set the parameter PROCPSWD as part of standard DHCP HTTP administration Alternately you can set PROCPSWD on the system parameters ip options form as of Communication Manager Release 4 0 If PROCPSWD is non null and consists of 1 to 7 digits a user cannot invoke any local options without first entering the PROCPSWD value on the Craft Access Code Entry screen For more information on craft options see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide Issue8 August 2010 81 Administering Telephone Options CAUTION If you administer PROCPSWD as part of DHCP HTTP administration the value is stored and transmitted unencrypted Therefore do not consider PROCPSWD as a high security technique to inhibit a sophisticated user from obtaining access to local procedures unless you administer it using page 3 of the system parameters IP options form as of Avaya Communication Manager Release 4 0 Administering this password limits access to all local procedures including VIEW VIEW is a read only Craft option that allows review of the current telephone settings Note
79. Spanish SPE Dutch DUN 114 9600 Series IP Deskphone Administrator Guide Release 6 0 Gigabit Ethernet Adapter German GED Italian ITI Parisian French FRF U K English ENG U S English ENU Two voice initiated dialing settings are available to end users by the Avaya Menu Call Settings option They are Voice Dialing and Voice Dialing Language which allow the end user to enable disable voice initiated dialing and select one of the voice languages you administered using the VOXFILES parameter for voice dialing respectively The user guide for each applicable telephone model describes the voice initiated dialing user interface Gigabit Ethernet Adapter As of Release 1 1 9600 Series IP Telephones can accommodate a Gigabit Ethernet GigE Adapter Release 1 5 introduced the 9630G and 9640G IP Telephones which contain a built in gigabit Ethernet adapter Release 2 0 introduced the 9670G IP Telephone which also contains a built in gigabit Ethernet adapter Release 6 0 introduced the 9611G 9621G and 9641G IP Deskphones which contain built in GigE adapters When connected to an adapter interface the Gigabit Ethernet Adapter sets the Ethernet line interface operational mode that is built into the telephone to 1000Mbps full duplex and deactivates the built in secondary Ethernet interface When a Gigabit Ethernet Adapter is present any considerations or processing that apply to the Ethernet line interface apply only to the Ethernet line int
80. Station Form Administration Results Chart 50 Parameter Data Precedence 18 Station Number Portability and IP Address Lists 29 Parameters in Real Time 28 Supplicant Operation 802 1X 106 Parameters Saved During Backup a ay A 131 Switch Administration 39 Parameters Customizable 82 138 Switch Compatibility and Aliasing IP Telephones 37 Pictures as screensaver 164 System Parameter Values Impact of Received TLVs 110 Ping and Traceroute o ET System Parameters less 44 Port Utilization System Parameters Customizable 82 138 Selection sn 39 System Wide CM Administration 44 Processing General for 9610 Restore 135 Processor Ethernet PE 86 T Q Tagging and VLAN administering 17 TCP UDP Port Utilization oa aaa 29 DOS E EE E E 27 40 Telephone Administration 16 44 Administrative Parameters ps 17 Telephone and Call Server initialization 21 IEEE 802 1Q aa aa a a a a ee 40 Telephone and File Server initialization 21 Qtest for Audio Quality s 28 Telephone Initialization Process 20 m Telephone Options Administering 81 Telephone Software and Application Files 75 R Telephone to Network initialization 21 Registration and Authenticat
81. TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain software programs or portions thereof included in
82. TER The number of minutes the telephone waits before and between re registration attempts REUSETIME The number of seconds to wait for successful completion of DHCP before reusing previous parameters on the default port VLAN The default is 60 Issue 8 August 2010 57 Server Administration Table 8 Parameters Set by DHCP in a Site Specific Option continued Parameter Description SIG The signaling protocol download flag that indicates which protocol applies H 323 1 SIP 2 or Default 0 For software releases prior to 6 0 SIG can only be set manually on the telephone not via DHCP or in the 46xxsettings txt file and Default means the default protocol supported at that location a custom upgrade file is required to support both protocols For software releases 6 0 and later separate upgrade files with different names are used for H 323 and SIP and Default means to download the upgrade file for the same protocol that is supported by the software that the telephone is currently using SNMPADD Allowable source IP Address es for SNMP queries The default is Null SNMPSTRING SNMP community name string The default is Null STATIC Controls whether to use a manually programmed file server or CM IP Address instead of those received via DHCP or a settings file If a manually programmed file server IP Address is to be used STATIC must be set via DHCP TLSDIR Specifies the path name prepended to all file names used i
83. The administrator can create labels for the local applications in the UI language if desired The administrator can use for example Contacts for a browser based application and List for the local Contacts application Instead the term used presents the appropriate local application which does present the UI in the user s language The Main Menu allows up to 10 administrable objects including the two local application objects Contacts and Directory so that the total number of items fit on two screens Contacts Application Administration The administrator populates the Contacts Application via the backup file Each administered object up to the maximum of 250 must have valid non null data in both of the parameters as indicated CONLABEL xxx the label displayed to the user for this object CONDATA xxx In the list of parameters above xxx is a three digit integer from 001 to 250 inclusive To display and associate with the administered data the three digit integer must be the same for both parameters The xxx value includes leading zeroes as applicable If a given administered object has null or invalid data in any of the two associated parameters that object is completely ignored Hence to be listed in the Contacts application both associated parameters must be valid and non null CONLABEL xxx data maps to the corresponding ENTRY NAME CONDATAxxx maps to the corresponding ENTRY NUMBER 1 All contacts are sorted in alphanumeric ord
84. WMLHOME in the settings file provides a way to link to the Browser Home page by specifying a URL Administering WMLHOME produces the Avaya A Menu shown in Figure 4 Figure 4 Avaya Menu with Browser Administered using WMLHOME 30763 4 45pm 12 11 06 Avaya Menu Main Menu 4 Press Select for application E d DON mi Network Information E Log Out About Avaya one X 150 9600 Series IP Deskphone Administrator Guide Release 6 0 Avaya A Menu Administration Each individual sub application is listed left justified on an individual Application Line From top to bottom the sub applications are Options amp Settings e Browser e Network Information e Log Out About Avaya one X Main Menu No WML Applications Administered Figure 5 shows the Avaya Menu when no WML applications have been set up Figure 5 Avaya Menu With No Applications Installed 30763 4 45pm 12 11 06 Avaya Menu Main Menu Press Select for application 4 a B HA UU UU UU E Network Information E Log Out HA E Issue 8 August 2010 151 Administering Applications and Options Avaya Menu Administration With WML Applications Administer the AMADMIN parameter in the 46xxsettings file to point to a URL where the AvayaMenuAdmin txt file resides A Important The AvayaMenuAdmin txt file must be a Unicode file to be properly processed by the phones You can create a Unicode version of this file using Notepad or most text e
85. Weather application on the Home screen Calculator Application Parameters Touchscreen phones only CALCSTAT 1 Enabled Optional Specifies whether the Calculator application should be displayed enabled 7of7 Note The Avaya one X Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface API Guide Document Number 16 600888 provides assistance in developing local Web sites The Application Status Flag APPSTAT The 9600 Series IP Deskphones offer the user numerous applications like Contacts Call Log History Redial and so on Each of these applications allows the user to add delete or in some cases edit entries You as the administrator might not want the user to have that level of functionality For example a hotel lobby telephone probably should not allow a user to delete the concierge s contact number Further for privacy reasons that same telephone should not allow a Call Log display You can use the Application Status Flag APPSTAT to administer specific application functionality permission levels for one or more telephones APPSTAT consists of one number specifying a certain level of allowed functionality A Zero 0 value is the most limiting setting Values 2 and 3 allow increasing levels of functionality and 1 allows the user complete application functionality 144 9600 Series IP Deskphone Administrator Guide Release 6 0 Customizing 9600 Series IP Telephone
86. abels for features administered on the call server you can set the softkey feature system parameters to values that will correspond to features for some users but not others For example if TALKFEATURES is administered to 325 50 the users having Conference Display administered would see that label on softkey 3 for the Active with talk path call state but users with Attendant Release would instead see that label on softkey 3 Since softkey labels display in the order in which they are administered in the system parameter a user with both Conference Display and Attendant Release would only see a Conference Display softkey 120 9600 Series IP Deskphone Administrator Guide Release 6 0 The Feature Numbers are as follows Administering Features on Softkeys Table 16 CM Feature Numbers for Assigning Softkeys Feature Name Default Label Feature Number abr prog abr spchar abrv dial abrv ring ac alarm aca halt account act tr grp admin after call alrt agchg alt frl ani requst assist asvn halt atd qcalls atd qtime audix rec aut msg wt auto cbk auto icom auto in auto wkup autodial aux work btn ring btn view AbbrvDial Program AbrvDial char AD AR AC Alarm Auto Ckt Assure Acct Cont Act Admin After Call Work Alert Agent Alt FRL ANI Request Assist asvn halt AQC AQT Audix Record Message name or ext Auto Callback Auto name or ext Auto In Auto Wakeup Autodial Auxiliary Work Butto
87. able 9600 Series IP Deskphones support IEEE 802 1X for pass through and for Supplicant operation with the EAP MD5 authentication method Address Resolution Protocol used for example to verify that the IP Address provided by the DHCP server is not in use by another IP telephone Certificate Authority the entity which issues digital certificates for use by other parties Code excited linear predictive Voice compression requiring only 16 kbps of bandwidth Control LAN type of Gatekeeper circuit pack Converged Network Analyzer an Avaya product to test and analyze network performance applies to IPv4 only Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management A key agreement algorithm based on the use of two public parameters p and g that may be used by all users in a system Parameter p is a prime number and parameter g usually called a generator is an integer less than p A number that determines the public parameters used by the Diffie Hellman key exchange To successfully establish a shared secret key the same DH group must be used by both parties Differentiated Services an IP based QoS mechanism The digital equivalent of an ID card used in conjunction with a public key encryption system Digital certificates are issued by a trusted third party known as a Certificate Authority CA such as VeriSign www verisign com The CA verifies that a public key belongs to a
88. ad of or in addition to from the settings file or locally per telephone The three system parameters are SNMP community string SNMP Source IP addresses and Craft 44 9600 Series IP Deskphone Administrator Guide Release 6 0 Telephone Administration Access Code PROCPSWD Administer these three parameters using Page 3 of the change system parameters ip options form Communication Manager Feature Administration Feature Administration On Hook Dialing Set up CM so that the phone supports on hook dialing Use the System Parameters Features form page 10 Use the command Change system parameters features to view the form and make the change Auto Hold Set up CM to enable Auto Hold so that the phone automatically places an active call on hold when the user answers or resumes a call on another call appearance Use the System Parameters Features form page 6 Coverage Path Administer a coverage path for both phone demonstration and normal operations Use the Coverage Path form and give it a number for example Coverage path 1 If Voice Mail is available this is also where you administer the hunt group or VDN depending on the type of VM system being used Enhanced Conference Enable enhanced conference display to support the user Features experience for conferences Block Enhanced Conference Display on the Class of Restriction COR form must be set to No Use the command Change COR followed by a number to view the form and make the chan
89. agerial functions in the call server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet Internet Key Exchange Protocol RFC 2409 which has been obsoleted by IKEv2 in RFC 4306 A security mechanism for IP that provides encryption integrity assurance and authentication of data applies only to IPv4 Internet Security Association and Key Management Protocol RFC 2408 which has been obsoleted by IKEv2 in RFC 4306 defines the procedures for authenticating a communicating peer creation and management of security associations key generation techniques and threat mitigation e g Denial of service and Replay Attacks ISAKMP defines two phases of negotiation During Phase 1 negotiation two entities establish an ISAKMP SA which is used to protect Phase 2 negotiations in which SAs are established for other protocols Local Area Network Link Layer Discovery Protocol All deskphones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB Media Access Control ID of an endpoint 2of5 178 9600 Series IP Deskphone Administrator Guide Release 6 0 Media Channel Encryption
90. al stack manual manual In general if dual stack operation is enabled whether IPv4 or IPv6 is to be used to contact a server is determined by the value of the parameter that contains the server address es However if the value is a DNS name and if DNS returns both an IPv4 and an IPv6 address the one that will be used is controlled by the parameter IPPREF Features Not Supporting IPv6 The following features do not support IPv6 in H 323 software Release 6 0 e VPN IPsec IKEv1 e LLDP e RSVP for IPv4 audio connections only e HTTP server Push request e RTCP monitoring e Remote traceroute Remote Ping e CNA Issue 8 August 2010 73 Server Administration 74 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 6 Telephone Software and Application Files General Download Process The 9600 Series IP Deskphones download upgrade files settings files language files certificate files and software files from a file server All of the file types can be downloaded either via HTTP or HTTPS except the software files which can only be downloaded via HTTP Avaya recommends HTTPS for downloading the non software file types because it ensures the integrity of the downloaded file by preventing man in the middle attacks Further once trusted certificates are downloaded into the telephone HTTPS ensures that the file server itself will be authenticated via a digital certificate HTTPS is not used for software file down
91. all appearances When a 9620 9620L 9620C IP Telephone is aliased as a 4620SW IP Telephone do not administer e a button module SBM24 EU24 or EU24BL or e feature buttons 13 through 24 The 9608 9611G 9621G 9630 9630G 9640 9640G 9641G 9650 9650C and 9670G IP Deskphones support twenty four administrable telephony call appearances or features In addition the 9630 9630G 9640 9640G 9650 9650C and 9670G IP Deskphones support the SBMe4 Button Module These models always support a single SBM24 and within CM 4 0 or later support up to three SBM24 Button Modules per telephone As of software Release 6 0 the 9608 9611G and 9641G can support up to three BM12 Button Modules or up to three SBMe4 Button Modules multiple button modules attached to a single 9608 9611G or 9641G must all be the same model type The SBM24 Button Module and the BM12 Button Module provide another twenty four administrable call appearances and features the BM12 displays twelve call appearances features at a time on each of two pages Either button module can be used freestanding or attached directly to the applicable deskphone 38 9600 Series IP Deskphone Administrator Guide Release 6 0 Call Server Switch Administration Call Server Switch Administration For switch administration information not covered in this chapter see the following documents on the Avaya support Web site e he Administrator Guide for Avaya Communication Manager Document Nu
92. an 100ms latency and jitter Controlled load traffic for critical data applications Traffic meriting extra effort by the network for prompt delivery for example executive e mail Reserved for future use The default priority for traffic meriting the best effort for prompt delivery of the network e 1 Background traffic such as bulk data transfers and backups 0 0 0 o o oO E O1 0 e oe e N Issue8 August 2010 27 Network Requirements Note Priority O is a higher priority than Priority 1 Network Audio Quality Display All 9600 Series IP Deskphones give the user an opportunity to monitor network audio performance while on a call The Network Information screen displays this information Access the Network Information screen on most 9600 Series IP button based deskphones from the Avaya A Menu and select the Network Information option directly if shown or if not shown first select Phone Settings then select the Network Information option On touchscreen deskphones 9621G 9641G and 9670G access the Home screen then select Settings then Network Information While on a call the telephones display network audio quality parameters in real time as shown in Table 4 Table 4 Parameters in Real Time Parameter Possible Values Received Audio Coding G711 G 722 G 726 or G 729 Packet Loss No data or a percentage Late and out of sequence packets are counted as lost if they are discarded Packets are
93. any other network source The call server can also instruct the telephone to originate a ping or a traceroute to a specified IP address The telephone carries out that instruction and sends a message to the call server indicating the results For more information see your call server administration documentation IP address and settings reuse After a successful registration with a call server the telephone s IP address and parameter values are saved in the phone s non volatile memory so that the telephone can reuse the saved parameters if the DHCP or HTTP HTTPS server is not available for any reason after a telephone restart QoS For more information about the extent to which your network can support any or all of the QoS initiatives see your LAN equipment documentation See QoS on page 40 about QoS implications for the 9600 Series IP Deskphones All 9600 Series IP Deskphones provide some detail about network audio quality For more information see Network Audio Quality Display on page 28 IEEE 802 1D and 802 1Q For more information about IEEE 802 1D and IEEE 802 1Q and the 9600 Series IP Deskphones see IEEE 802 1Q on page 40 and VLAN Considerations on page 99 Three bits of the 802 1Q tag are reserved for identifying packet priority to allow any one of eight priorities to be assigned to a specific packet 7 Network management traffic Voice traffic with less than 10ms latency and jitter Video traffic with less th
94. arameters continued Parameter Name Default Value Description and Value Range AUDASYS AUDIOENV AUDIOSTHD AUDIOSTHS AUTH 1 Controls whether specific applications are enabled restricted or disabled Values are 1 all applications enabled 2 Speed Dial Contacts changes and Call Log disabled and Redial last number only 3 Speed Dial Contacts changes disabled 0 Speed Dial Contacts changes Call Log and Redial disabled Globally controls audible alerting Possible system settings for audible alerting are 0 through 3 as follows 0 Audible Alerting is Off user cannot change this setting 1 Audible Alerting is On user cannot change this setting 2 Audible Alerting is Off user can change this setting 3 Audible Alerting is On user can change this setting Audio environment selection index Valid values are 0 through 299 Note that pre Release 2 0 software has different valid ranges Headset sidetone setting Valid values for applicable sidetone masking ratings STMR are 0 16db STMR no change to sidetone level 1 24dB STMR three steps softer than nominal 2 36dB STMR off no sidetone infinite loss i e inaudible 3 19dB STMR one level softer than nominal 4 21dB STMR two steps softer than nominal 5 27dB STMR four steps softer than nominal 6 30dB STMR five steps softer than nominal 7 33dB STMR six steps softer than nominal 8 13dB STMR one step louder than nominal 9 10dB STMR two steps loud
95. as a call appearance e Administer Directory Next and Call disp the latter being shown as Make Call on the telephone as the next three feature buttons This is hard coded on CM 4 0 e Anything administered beyond the first six call appearances will be ignored On CM4 0 the call appearance feature button assignments are hard coded A Important Set Restrict last appearance to n no on the Station form so that incoming calls can be placed and outgoing calls can be answered Note A 9610 IP telephone does not reflect CM administrative changes until the telephone is reset restarted The 9610 does not support the SBM24 button module For the 9620 9620L 9620C IP Telephone You can administer Feature Call Appearance Buttons 1 12 on the CM Station form which the telephone Feature screen then displays in sequence The telephone does not display any of the Feature Button labels administered on buttons 13 24 The 9620 does not support the SBM24 Button Module For all other IP Deskphones You can administer Feature Call Appearance Buttons 1 24 on the CM Station form The features administered on the Station form appear in the same sequence on the telephone Feature screen Features administered on the Expansion Module SBM24 BM12 Call Appearance buttons display on the telephone Features screen following the first 24 12 Issue8 August 2010 49 Communication Manager Administration administered feature button
96. at WMLIDLEURI be specified for phones in public areas through the use of a GROUP parameter The idle timer is only reset if WMLIDLEURI is non null such that an HTTP GET can be sent Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if the Web pages to be accessed by the user are all on the intranet of your organization If WMLPROXY is null the value of this parameter is ignored Home page for the 9610 WML browser only Zero 0 to 255 ASCII characters 1 or one URL This parameter must be non null for Main Menu WML links to be displayed Other 9600 Series telephones use WMLHOME instead 4 of 7 Issue 8 August 2010 141 Administering Applications and Options Table 19 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Backup Restore Parameters BRURI Null Backlight Parameters BAKLIGHTOFF 120 Guest Login Parameters GUESTDURATION 2 GUESTLOGINSTAT 0 GUESTLOGINWARNING 5 Options Parameters RINGTONESTYLE 0 Mandatory Optional Optional Optional Optional Optional URL used for backup and retrieval of user data Specify HTTP server and directory path to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed If this value is null or beg
97. av_Number lt US gt Fav_Caption lt US gt Contact_Name where Fav Number is the phone number associated with the Favorite Fav Caption is the Favorite s caption text Contact Name is the Name for the associated Contact entry and US is the Unit Separator 0x001F Unicode value Upon Restore a link must be established between a Favorite and a Contact entry by matching the Contact Name against a Contact s Name and Fav Number against one of that Contact s numbers If no match is found then the Favorite cannot be restored and is discarded Display Language Call Log Active Log Bridged Calls Call Log Data Time Date Format Handset Automatic Gain Control Headset Automatic Gain Control Speaker Automatic Gain Control Audio Path Button Clicks Error Tones Guest Login Permitted Not Permitted Home Screen on idle 9670G only Text Size Personalized Ring Note for the 9670G only this value is backed up as equal to the PERSONALWAV value when PERSONALWAY is set to one of the 8 standard ring patterns When PERSONALWAY is greater than 8 meaning it is set to one of the newer ring patterns and PERSONALRING was set using a backup file value that backup value is re saved If neither of these conditions apply no PERSONALRING value is backed up Issue 8 August 2010 131 Administering Telephone Options Table 18 Options and Non Password Parameters Saved During Backup continued Parameter Name Setting PERSONALWAV Personalized Rin
98. aver Avaya provides a standard screen saver however you can administer a customized screen saver for 9600 Series IP Deskphones with bit mapped displays The screen saver displays when the idle timer reaches the value set in the system parameter SCREENSAVERON The screen saver is removed whenever the idle timer is reset If the value of SCREENSAVERON is 0 neither the standard Avaya screen saver nor any customized screen saver you specify in the SCREENSAVER system parameter will be displayed Screen savers display for approximately 5 seconds at a time at random locations on the screen such that the entire image is always displayed When the screen saver is removed the previously displayed screen is restored unless another screen is appropriate due to a specified software operation such as making a call from the Phone screen You can administer color images for gray scale sets or black and white images for color sets The telephone will present the images as applicable for their individual displays To determine what image to display the telephone follows this procedure 1 During boot up the telephone checks for the file named in the system parameter SCREENSAVER If found that file is checked for valid jpeg format and to verify that the screen saver image height and width do not exceed the applicable full screen pixel count of 160x160 for a 9610 160x320 for a 9620 or 320x240 for a 9630 9640 or 9650 or 480x640 for a 9670G IP Telephone
99. aya A Menu Other related parameters you can administer are GUESTDURATION which can be overridden by a different user entered duration during login and GUESTWARNING All parameters are described in Table 19 and Table 12 Timer Operation When the idle timer in the telephone expires you can administer the telephone to turn the backlight to its lowest power level put up a screen saver and or show a Web page while the telephone is idle However Avaya does not recommend setting all of these values on the same telephone Avaya does recommend for instance that you set a lobby phone to go to a Web page when it is idle and to set a desk phone to go to the screen saver and or set the backlight to low power mode when idle The related system parameters and their default values further described in Table 12 9600 Series IP Telephone Customizable System Parameters are e WMLIDLETIME 10 minutes e BAKLIGHTOFF 120 minutes e SCREENSAVERON 240 minutes e WMLIDLEURI null WMLIDLEURI is expected to be specified only for phones in public areas through the use of a GROUP parameter 160 9600 Series IP Deskphone Administrator Guide Release 6 0 Requirements for USB Devices Table 22 Idle Timer Settings and Results Shortest Timer Middle Timer Longest Timer Operation WMLIDLETIME X BAKLIGHTOFF is XSCHEENSAVERON Default operation and non zero is non zero After BAKLIGHTOFF minutes the WMLIDLEURI backlight is set to low power
100. bled But if an IPv4 address was manually programmed dual stack operation is enabled If DHCPSTAT is set to 3 both IPv4 and IPv6 supported then dual stack operation is enabled If IPv4 only operation is enabled any IPv6 address es configured as parameter values are ignored and the next IPv4 address if any in a list of addresses is used If the parameter value does not contain any IPv4 addresses the value is treated as if it was null If IPv6 only operation is enabled any IPv4 address es configured as parameter values are ignored and the next IPv6 address if any in a list of addresses is used If the parameter value does not contain any IPv6 addresses the value is treated as if it was null The results of the determination are expressed in Table 11 Table 11 IP Enablement Results Manually IPVeSTAT Manually DHCPSTAT Result Addressing Mode s program program med IPv4 med IPv6 address address IPv4 IPv6 No 0 n a n a IPv4 only DHCP n a 1 No 1 IPv4 only DHCP n a 2 IPv6 only n a DHCPv6 3 dual stack DHCP DHCPv6 Yes 1or3 dual stack DHCP manual 2 IPv6 only n a manual 72 9600 Series IP Deskphone Administrator Guide Release 6 0 Table 11 IP Enablement Results IPv4 and or IPv6 Operation Manually IPVeSTAT Manually DHCPSTAT Result Addressing Mode s program program med IPv4 med IPv6 address address Yes 0 n a n a IPv4 only manual n a 1 No 1 IPv4 only manual n a 20r3 dual stack manual DHCPv6 Yes n a du
101. btype 4 CNA Server IP Address in use value from CNASRVR Subtype 5 File Server IP Address Subtype 6 802 1Q Framing 1 if tagging or 2 if not Subtype 7 Not applicable 2 of 2 Issue 8 August 2010 109 Administering Telephone Options On receipt of a LLDPDU message the deskphones will act on the TLV elements described in Table 15 Table 15 Impact of TLVs Received by 9600 Series IP Deskphones on System Parameter Values System Parameter Name TLV Name Impact PHY2VLAN L2QVLAN and L2Q IEEE 802 1 Port VLAN ID IEEE 802 1 VLAN Name The value is changed to the Port VLAN identifier in the TLV The value is changed to the TLV VLAN Identifier L2Q will be set to 1 ON VLAN Name TLV is only effective if e The telephone is not registered with the Call Server Name begins with VOICE case does not matter The VLAN is not zero DHCP Client is activated The telephone is registered but is not tagging layer 2 frames with a non zero VLAN ID If VLAN Name causes the telephone to change VLAN and the telephone already has an IP Address the telephone will release the IP Address and reset If the TLV VLAN ID matches the VLAN ID the telephone is using the VLAN ID is marked as set by LLDP Otherwise if already registered the telephone waits until there are no active calls releases its IP Address turns on tagging with the TLV VLAN ID sets L2Q to on changes the default L2Q t
102. central site DHCP server s The file server provides the 9600 Series IP Telephone with a script file and if appropriate new or updated application software See Step 3 VPN optional on page 21 under Telephone Initialization Process In addition you can edit an associated settings file to customize telephone parameters for your specific environment For more information see Chapter 7 Administering Telephone Options DHCP Server Administration This section concentrates on the simplest case of the single LAN segment Information provided here can be used for more complex LAN configurations AX CAUTION Before you start understand your current network configuration An improper installation will cause network failures or reduce the reliability and performance of your network Configuring DHCP To administer DHCP option 242 the default site specific option which applies to DHCPv4 only make a copy of an existing option 176 for your 46xx IP Telephones You can then either e leave any parameters the 9600 Series IP Deskphones do not support for setting via DHCP in option 242 to be ignored or e delete unused or unsupported 9600 IP Series Telephone parameters to shorten the DHCP message length Only the following parameters can be set in the DHCP site specific option for 96xx telephones although most of them can be set in a 46xxsettings txt file as well 56 9600 Series IP Deskphone Administrator Guide Release 6 0
103. ch type of IP address IPv4 or IPv6 will be tried first if DNS returns both types Valid values are 4 Try IPv4 addresses first over DHCPv6 if DNS returns both types 6 Try IPv6 addresses first over DHCPv4 if DNS returns both types Applies only to deskphones running software Release 6 0 and later Specifies whether IPv6 will be supported Valid values are 0 IPv6 is not supported 1 Support enable IPv6 Controls whether Layer 2 frames have IEEE 802 1Q tags O auto 1 enabled 2 disabled 802 1Q VLAN Identifier 0 to 4094 Null is nota valid value and the value cannot contain spaces VLAN identifier used by IP Deskphones Set this parameter only when IP Deskphones are to use a VLAN that is separate from the default data VLAN If the VLAN identifier is to be configured via H 323 signaling based on Avaya Communication Manager administration forms it should not be set here As of software Release 2 0 L2QVLAN will always be initialized from the corresponding system initialization value at power up but will not be initialized from the system initialization value after a reset 7 of 18 88 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Options for the 9600 Series IP Telephones Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range LANGOSTAT LANGXFILE LANGLARGEFONT LANGSYS LOGBACKUP LOGL
104. d are available for free from the IETF Web site http www ietf org rfc html ITU Documents Access the ITU Web site for more information about ITU guidelines and documents available for a fee from the ITU Web site http www itu int ISO IEC ANSI IEEE Documents Access the ISO IEC standards Web site for more information about IP Telephony standards guidelines and published documents http www iec ch Issue8 August 2010 13 Introduction 14 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 2 Administration Overview and Requirements 9600 Series IP Deskphones All 9600 Series IP Deskphones currently support the H 323 signaling protocol The 9608 9611G 9620 9621G 9630 9630G 9640 9640G 9641G and 9650 9650C can alternately be configured to support Session Initiation Protocol SIP as covered in the Avaya one X Deskphone SIP Administrator Guide Document Number 16 601944 This document covers only 9600 Series IP Deskphones supporting H 323 With H 323 software Release 6 0 different software versions support different 9600 Series IP Deskphones as shown 9600 Series Deskphone Model Latest Supported Software Release 9610 9620 9620C 9620L 9630 3 1 9630G 9640 9640G 9650 9650C 9670G 9608 9611G 9621G 9641G 6 0 The H 323 standard provides for real time audio video and data communications transmission over a packet network An H 323 telephone protocol stack comprises several pro
105. d the backup file in accordance with the requirements in this section so that when the 9610 boots up and registers it will obtain the appropriate data for user presentation Differences with the backup restore procedures used on the other 9600 Series IP Telephones include e he 9610 never backs up data it only retrieves data Since the user has no mechanism to change any data there is no need to back up changes For consistent terminology with other 9600 Series IP Telephones we use the term backup file here for the 9610 file e Because the user can never change data the OPSTAT value is ignored for the purposes of populating the display from the 9610 backup file e When the 9610 attempts to retrieve the backup file the telephone first attempts to retrieve a file labeled ext 9610data txt If the 9610 does not retrieve this file successfully unlike the other 96xx sets the 9610 attempts to retrieve a file labeled 9610data txt This file does not have an extension designation This retrieval process has the advantage of allowing all 9610s that are not associated with a specific extension s backup file to share a common backup file You can have for example three unique 9610 backup files one for a 9610 in the Marketing conference room one for a 9610 in the Accounting conference room and one for five 9610 IP Telephones in public areas of the company 9610 Retrieval Procedures When the telephone initiates an automatic retrieval the te
106. dentials are included only if BRAUTH is set to 1 This is a security feature to allow control over whether the credentials are sent to servers with third party certificates If a non Avaya certificate is used by the server on which the Avaya IP Telephone File Server Application is installed set BRAUTH to 1 to enable authentication of the telephones The default value of BRAUTH is O When the call server IP address and the telephone s registration password are included as the credentials in an Authorization request header the call server IP address is included first in dotted decimal format followed by a colon hex 3A followed by the telephone s registration password HTTP HTTPS authentication is supported for both backup and restore operations The authentication credentials and realm are stored in re programmable non volatile memory which is not overwritten when new telephone software is downloaded Both the authentication credentials and realm have a default value of null set at manufacture or at any other time user specific data is removed from the telephone When TLS is used the TLS RSA WITH AES 128 CBC SHA cipher suite is used for authentication If the digital certificate of the server is signed by the Avaya Product Root Certificate Authority certificate the telephone s call server registration password is included as the credentials in an Authorization request header for each transmitted PUT backup and GET for restore method
107. ditionals of the form IF parameter name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of the parameter named parameter name exactly matches string If no such parameter named parameter name exists the entire conditional is ignored The only parameters that can be used in a conditional statement are GROUP MACADDR MODEL and MODEL4 In pre 6 0 software releases BOOTNAME and SIG could also be used In software release 3 1 and later VPNACTIVE can also be used In software release 6 0 and later SIG IN USE can also be used SET commands of the form SET parameter name value Invalid values cause the specified value to be ignored for the associated parameter name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP Address and so on Comments which are any lines that do not conform to any of the previously described types of statements including lines that begin with more than one 7 character Issue8 August 2010 77 Telephone Software and Application Files Note Enclose all data in quotation marks for proper interpretation e GET commands of the form GET filename The telephone will attempt to download the file named by filename and if it is successfully obtained it will be interpreted as an additional settings file and no additional lines will be interpreted in the original file If the file cannot
108. ditors select Encoding and Unicode Note Use the AvayaMenuAdmin txt file to specify the WML applications to appear on touchscreen models Home screen Then specify objects for the Avaya Menu through the Avaya Menu Administration file AvayaMenuAdmin txt Each administered object up to the maximum of 12 must have valid non null parameter data e AMTYPExx One of six choices 01 URI 02 the local Phone Settings sub application 03 local Log Off sub application 04 the About Avaya one X screen 05 Guest Login application 062My Pictures application Touchscreen telephones ignore all AMTYPE values except 1 If the AMTYPE for an associated administered object is 01 an additional three parameters must have valid non null data for the object to be properly administered e AMLBL xx The label displayed to the user for this object up to 16 UTF 16 characters shown left justified unless spaces precede the label value to center the label e AMDATAxx A URI of up to 255 ASCII characters without spaces e AMICONxx For touchscreen models only any number N from 1 to 25 The touchscreen deskphone will use the Nth icon presented in Table 21 Home Screen WML Application Icons Labels on the Home screen in association with the administered WML application The labels shown in Table 21 are merely suggestions the touchscreen deskphone uses the label you specify in the AMLBLxx parameter The xx in these three parameters is a t
109. e forwarded or not forwarded as determined by the Ethernet switch forwarding logic Tagged frames with a VLAN ID of zero priority tagged frames will be forwarded to the secondary Ethernet interface or to the deskphone as determined by the forwarding logic of the Ethernet switch but the tag will still be removed from frames that egress from the secondary Ethernet interface 1 of 3 102 9600 Series IP Deskphone Administrator Guide Release 6 0 VLAN Considerations Table 13 VLAN Separation Rules continued If Then VLANSEP is 1 AND the deskphone is Frames forwarded to the network from the secondary On Enabled not tagging frames Ethernet interface will not be changed before forwarding Tagging is not added or removed and the OR if the deskphone is VLAN ID and priority does not change for frames tagging frames with a received on the secondary interface Tags are still VLAN ID equal to removed for frames that egress from the secondary PHY2VLAN interface The Ethernet switch forwarding logic determines whether frames received on the Ethernet OR if the PHY2VLAN line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to lalo specific VLAN IDs or the existence of tags VLANSEP is 0 OR the deskphone is Frames forwarded to the network from the secondary not tagging frames Ethernet interface will not be changed before forwarding Tagging is not added or removed and the OR
110. e line terminated by lt CR gt lt LF gt 000D 000A in UTF 16 characters The generic format for data values is name value The format for a Main Menu entry is MMLBLxxzentry label MMTYPExxzentry type MMDATA xx entry data The format for a Contacts entry is CONLABEL xxxzentry label CONDATAxxxzentry data Other parameters that have meaning in a 9610 backup file are IDLEAPP LISTAPP When retrieving data the following applies e If the BOM is not OXFFFE the entire file is rejected and the retrieval is considered to have failed e All identifiers for example names are interpreted in a case insensitive manner e The case of parameter values and Contacts names and numbers is preserved e Spaces preceding within or following a name or value are treated as part of that entity e CR and lt LF gt are interpreted as line termination characters e Blank lines are ignored e f an identifier is not recognized or is invalid the entire line is ignored e If an identifier is valid but the data itself is invalid or incomplete the line is ignored The determination of what constitutes a valid value for each data element is specified in the individual requirements in this document e If more than one line contains a value for a parameter or Contacts entry the last value read is used Hence new values overwrite previous values as lines are read from the file In all other cases the order of the lines in the file does not matter
111. e new default value is used on the next reboot If TL V 1 L2Q set to 1 On If TLV 2 L2Q set to 2 Off If TLV 3 L2Q set to 0 Auto Issue 8 August 2010 111 Administering Telephone Options Table 15 Impact of TLVs Received by 9600 Series IP Deskphones on System Parameter Values continued System TLV Parameter Name Name Impact Proprietary PoE This proprietary TLV can initiate a power Conservation TLV conservation mode The telephones that support this will turn on off the telephone backlight and the backlight of an attached Button Module in response to this TLV Exception the 9670G display backlight Eu into low power mode rather than being turned off Extended Power conservation mode will be enabled if the Power Via MDI received binary Power Source value is 10 and power conservation mode will be disabled if the received binary Power Source value is not 10 Power conservation mode is enabled even if the telephone is not powered over Ethernet because the telephone sends information about the power source that it is using in a TIA LLDP MED Extended Power Via MDI TLV it is assumed that the power management system intends to conserve local power as well Local Administrative Options Using the Telephone Dialpad The Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide details how to use Craft local procedures at the telephone for administration The local procedures you mi
112. e Conferencing setting if the user is in conference setup and answers an incoming call the incoming call is established as the intended conferee the user must press Join to add the answered call to the conference If the user does not want the incoming call to be part of the conference the call should not be answered or the call can be answered and then hung up before continuing the conference setup Pressing an in use call appearance during conference setup makes that call appearance the intended conferee The Toggle Swap feature works for Conference setup just like it does for Transfer Setup For more information see the last paragraph of Call Transfer Considerations Telephone Administration System Wide Administration This section refers to Communication Manager CM administration on the Switch Administration Terminal SAT or by Avaya Site Administration The system wide CM form and the particular page that needs to be administered for each feature are provided These features which already exist are not required but are recommended because they optimize the telephone user interface CM 3 1 or greater is required Feature Related System Parameters Release 1 5 supports the functionality introduced on Avaya Communication Manager Release 4 0 that allows call server administration of three system wide parameters By administering these parameters on CM they can be automatically downloaded to the telephone during registration inste
113. e both DHCPv4 and DHCPVv6 Even though 0 is not a valid value for DHCPSTAT to disable both DHCPv4 and DHCPv6 either DHCP client will be disabled if a corresponding IP address is manually programmed This setting ensures that both DHCP clients cannot be disabled if at least one IP address was not manually programmed because if IPV6STAT is set to 0 preventing even an IPv6 link local address from being created the telephone could be left with no network connectivity DHCP Standard lease violation flag Indicates whether to keep the IP Address if there is no response to lease renewal If set to 1 No the telephone strictly follows the DHCP standard with respect to giving up IP Addresses when the DHCP lease expires If set to 0 Yes the telephone continues using the IP Address until it detects reset or a conflict see DHCP Generic Setup on page 58 A list of feature number identifiers for softkey features potentially available in the Dialing call state for example Redial Zero to 255 ASCII characters consisting of zero to five whole numbers separated by commas without any intervening spaces For more information see Administering Features on Softkeys on page 118 4 of 18 Issue8 August 2010 85 Administering Telephone Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range DNSSRVR DOMAIN DOT1X DOT1XSTAT DRO
114. e name The file is requested from the server by an HTTP GET message If successful the file is returned to the initiating process otherwise a failure message is returned Backup and restore operations construct the URI used in the HTTP message from the value of the BRURI parameter and from the file name as follows e If BRURI ends with a forward slash the file name is appended e Otherwise a forward slash is appended to the BRURI value then the file name is appended to that Note BRURI can include a directory path and or a port number as specified in IETF RFCs 2396 and 3986 If TLS is used the telephone s call server registration password can be included in an Authorization request header in each transmitted GET and PUT method This is intended for use by the Avaya IP Telephone File Server Application which can be downloaded from the Avaya support Web site so that the telephone requesting the file transaction can be authenticated If no digital certificates have been downloaded based on the system parameter TRUSTCERTS the telephone establishes a TLS connection only to a backup restore file server that has a Avaya signed certificate which is included by default with the Avaya IP Telephone File Server Application and the credentials are always included However if at least one digital certificate 128 9600 Series IP Deskphone Administrator Guide Release 6 0 Backup Restore has been downloaded based on TRUSTCERTS the cre
115. e number to be dialed automatically when the telephone user presses the Message button MSGNUM is only used when the phone is aliased using non native support Messaging must be configured for native support Value 0 30 ASCII dialable characters 0 9 and and no spaces Null is a valid value Certificate Authority Identifier to be used in a certificate request 0 to 255 ASCII characters Common Name of the Subject of a certificate request 0 to 255 ASCII characters that contain the string SSERIALNO or MACADDR Additional information for the Subject of a certificate request 0 to 255 ASCII characters Bit length of the private key to be generated for a certificate request 4 ASCII numeric digits 1024 through 2048 Percentage of a certificate s Validity interval after which renewal procedures will be initiated 1 or 2 ASCII numeric digits 1 through 99 URL to be used to contact an SCEP server 0 to 255 ASCII characters zero or one URL Specifies whether the telephone will wait until a pending certificate request is complete or whether it will periodically check in the background 1 ASCII numeric digit 0 or 1 as follows 1 If a connection to the SCEP server is successfully established SCEP will remain in progress until the request for a certificate is granted or rejected 0 SCEP will remain in progress until the request for a certificate is granted or rejected or until a response is received indicating that
116. e of the 9600 Series IP Deskphones to SNMP queries to only IP Addresses on a list you specify e Specifying an SNMP community string for all SNMP messages the telephone sends e Restricting dialpad access to Local Administration Procedures such as specifying IP Addresses with a password e Restricting dialpad access to Craft Local Procedures to experienced installers and technicians e Restricting the end user s ability to use a telephone Options application to view network data e As of Release 2 0 9600 Series IP Telephones can download and use third party trusted certificates e As of Release 1 5 9600 Series IP Telephones are fully compliant with IETF RFC 1948 Defending Against Sequence Number Attacks May 1996 by S Bellovin e As of Release 1 5 three existing security related parameters can be administered on the call server and downloaded with encrypted signaling in addition to unencrypted HTTP or encrypted HTTPS Those parameters are SNMP community string SNMPSTRING SNMP Source IP Addresses SNMPADD and Craft Access Code PROCPSWD Registration and Authentication Avaya call servers support using the extension and password to register and authenticate 9600 Series IP Deskphones For more information see the current version of your call server administration manual 34 9600 Series IP Deskphone Administrator Guide Release 6 0 Other Network Considerations Time to Service TTS The IP Endpoint Time to Service
117. e parameter values to the DHCPACK message field and option contents shown Table 9 DHCPACK Setting of Parameter Values Parameter Set to DOMAIN If received Option 15 DHCP lease renew time Option 58 if received DHCP lease rebind time Option 59 if received DHCP lease time Option 51 if received DNSSRVR Option 6 HTTPSRVR The siadar field if that field is non zero TLSSRVR The siaddr field if that field is non zero Since the DHCP site specific option is processed after the DHCP fields and standard options any values set in the site specific option will supersede any values set via DHCP fields or standard options as well as any other previously set values Values that can be set using the DHCP site specific option are listed in Table 8 Parameters Set by DHCP in a Site Specific Option on page 57 Parameters L2Q L2QVLAN and PHY2VLAN are not set from a site specific option if their values were previously set by LLDP For more information see Link Layer Discovery Protocol LLDP Issue 8 August 2010 61 Server Administration DHCPv6 Server Setup A Important IPv6 operation is limited to a specific customer set and is not for general use DHCPV6 server setup involves 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server to send a Vendor Specific Information VSI option with an enterprise number of 6889 the Avaya Enterprise Number 3 Within t
118. e telephone continues to broadcast DHCPREQUEST messages for its current IP address and it sends an ARP Request for its own IP Address every five seconds The messages continue to be sent until the telephone receives a DHCPACK a DHCPNAK or an ARP Reply After receiving a DHCPNAK or ARP Reply the telephone displays an error message sets its IP Address to 0 0 0 0 and attempts to contact the DHCP server again Depending on the DHCP application you choose be aware that the application most likely does not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client a day or more For example Windows NT DHCP reserves expired leases for about one day This reservation period protects a lease for a short time If the client and the DHCP server are in two different time zones the clocks of the computers are not in sync or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP Addresses therefore two possible DHCP leases Assume three IP Deskphones two of which are using the two available IP Addresses When the lease for the first two telephones expires the third telephone cannot get a lease until the reservation period expires Even if the other two telephones are removed from the network the third telephone remains without a lease until the reservation period expires
119. e telephone s registration password will be included as the credentials in an Authorization request header in each transmitted GET and PUT method if and only if the value of BRAUTH is 1 O telephone s call server IP Address and registration password is not included as part of GET or PUT Authorization header or no digital certificate has been downloaded URL used for backup and retrieval of user data Specify HTTP or HTTPS server and directory path and or port number to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed A subdirectory can be specified for example SET BRURI http 135 8 60 10 backup This puts the user backup restore files in a subdirectory away from all other files bins txts etc and permits authentication to be turned on for that subdirectory without turning it on for the root directory Applies only to deskphones running software Release 6 0 and later Specifies whether the Calculator application should be displayed enabled Valid values are 1 Yes enable the Calculator application O No disable the Calculator application Call Log Delete Callback Flag Deletes calls from the Missed Call Log when the user returns the call from the Call Log Values are 1 No 0 Yes Applies only to deskphones running software Release 6 0 and later Call Log Display Content control indicates whether call History list includes the caller s number or not
120. e telephones send an LLDPDU every 30 seconds with the following contents Table 14 LLDPDU Transmitted by the 9600 Series IP Deskphones Category TLV Name Type TLV Info String Value Basic Mandatory Basic Mandatory Basic Mandatory Basic Optional Basic Optional Basic Optional IEEE 802 3 Organization Specific TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED Chassis ID Port ID Time To Live System Name System Capabilities Management Address MAC PHY Configuration Status LLDP MED Capabilities Extended Power Via MDI Network Policy Inventory Hardware Revision IPv4 IP Address of telephone MAC address of the telephone 120 seconds The Host Name sent to the DHCP server in DHCP option 12 Bit 2 Bridge will be set in the System Capabilities if the telephone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 Telephone will be set in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the telephone is registered Mgmt IPv4 IP Address of telephone Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the telephone Reports autonegotiation status and speed of the uplink port on the telephone Media Endpoint Discovery Class III IP Telephone Power Value 0 if the telephone is not currently powered via PoE else the maxim
121. eature Button labels with button identifiers of mm the one or two digit button number of the entry with a lead zero for single digit numbers ABKNUMBERmmm ENTRY_NUMBER_1 ABKTYPEmmm ENTRY_TYPE where mmm is the one two or three digit entry ID with leading zeros for single and double digit entry IDs CLNAMEmmm ENTRY NAME CLNUMBERmmm ENTRY NUMBER CLTYPEmmm ENTRY TYPE CLDATEmmm ENTRY_DATE CLTIMEmmm ENTRY TIME CLDURATIONmmmzENTRY DURATION CLBRIDGEDFLAGmmm ENTRY BRIDGEDFLAG CLMISSEDCNTRmmm ENTRY COUNTER CLBCALBLmmm ENTRY BCALBL To be valid a Call Log entry must have at least a non null Date and Type and either Name or Number or both must be non null PHNLABELmm CAUSERLABEL PHNLABELmm FBUSERLABEL SBMLABELmm CAUSERLABEL or FBUSERLABEL as applicable 130 9600 Series IP Deskphone Administrator Guide Release 6 0 Backup Restore A backup saves the options and non password parameters shown in Table 18 as well as the information shown in Table 17 Table 18 Options and Non Password Parameters Saved During Backup Parameter Name Setting HOMEFAVnn LANGUSER LOGACTIVE LOGBRIDGED LOGTDFORMAT OPTAGCHAND OPTAGCHEAD OPTAGCSPKR OPTAUDIOPATH OPTCLICKS OPTERRORTONE OPTGUESTLOGIN OPTHOMEIDLE OPTTEXTSIZE PERSONALRING Contact Favorites data 9670G only An entry is backed up for each Home screen favorite where nn is the index number for that favorite The backup file format for a Favorite is HOMEFAVnn F
122. eceived on the Ethernet line interface are forwarded to the secondary Ethernet interface or to OR if the telephone is the telephone without regard to specific VLAN IDs or tagging frames with a the existence of tags VLAN ID equal to f PHY2VLAN Frames received on the secondary Ethernet interface will not be changed before forwarding In other words OR if the PHY2VLAN tagging is not added or removed and the VLAN ID value is zero and priority of tagged frames is not changed VLANSEP is 1 AND the telephone is Tagged frames received on the Ethernet line interface On Enabled tagging frames with a will only be forwarded to the secondary Ethernet VLAN ID not equal to PHY2VLAN AND the PHY2VLAN value is not zero interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the telephone if the VLAN ID equals the VLAN ID used by the telephone Untagged frames will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic Tagged frames with a VLAN ID of zero priority tagged frames will either be forwarded to the secondary Ethernet interface or the telephone as determined by the forwarding logic of the Ethernet switch preferred or dropped 3 of 3 DNS Addressing The 9600 IP Deskphones support DNS addresses dotted decimal addresses and as of Release 6 0 colon hex addresses The telephone attempts to resolve a non
123. ed UDP packets are sent to the echo port at the IP Address specified by QTESTRESPONDER and statistics are computed and displayed based on the returned packets A UDP port is opened for Qtest only while it is active see TCP UDP Port Utilization on page 29 for the UDP port numbers applicable to Qtest IP Address Lists and Station Number Portability The 9600 Series IP Deskphones provide the capability to specify IP Address lists On startup or a reboot the telephone attempts to establish communication with these various network elements in turn The telephone starts with the first address on the respective list If the communication is denied or times out the telephone proceeds to the next address on the appropriate list and tries that one The telephone does not report failure unless all the addresses on a given list fail improving the reliability of IP telephony This capability also has the advantage of making station number portability easier Assume a situation where the company has multiple locations in London and New York all sharing a corporate IP network Users want to take their telephones from their offices in London and bring them to New York When users start up their telephones in the new location the local DHCP server usually routes them to the local call server With proper administration of the local DHCP server the telephone knows to try a second call server IP Address this one in London The user can then be automatica
124. ed signaling system that allows the voice mail system and Avaya Communication Manager Automated Call Processing ACP to exchange information When the user presses the Messages button on the telephone that number or FAC is automatically dialed giving the user one touch access to voice mail Issue8 August 2010 41 Communication Manager Administration The settings file specifies the telephone number to be dialed automatically when the user presses this button The command is SET MSGNUM 1234 where 1234 is the Voice Mail extension CM hunt group or VDN For more information see Table 12 Note MSGNUM is only used when the telephone is aliased using non native support Messaging must be configured for native support A separate Voice Mail extension can be administered for each station Call Transfer Considerations This section provides information about call transfer behaviors to consider when administering the call server The telephone application presents a user interface based in part on the deduction of the call state But as the administrator be aware that the following server based features can interact with the user interface resulting in a call state that might need explanation e When the system parameter Abort Transfer is set to Yes once a transfer has been started the user cannot press a non idle call appearance until the transfer is complete or the transfer is aborted e When the system parameter Abort Transfer
125. elephone options and settings special Avaya applications like a World Clock Calculator and Weather Contact Favorites and any WML applications you may administer The Home screen can display up to four WML applications but if you have configured more than four applications More displays to provide access to all WML applications See WML Application Display on the Home Screen for information about display characteristics and icons If there are no WML applications there may be a single WML Browser item shown providing the system parameter WMLHOME is set with a value Most Avaya Menu elements like those for WML applications do apply and any 9670G or other touchscreen deskphone exceptions are noted where applicable in the appropriate sections under Avaya A Menu Administration Avaya A Menu Administration Release 1 2 provided a new user interface UI that put multiple WML applications in the first level of the A Avaya Menu The A Avaya Menu is a list of sub applications the user can select from to invoke the corresponding functionality A new file called AvayaMenuAdmin txt is available with Release 1 2 and greater downloads on which you can specify the menu label URI and list order of WML applications on the A Menu Software Release 2 0 added a Home screen that replaces the A Menu for touchscreen deskphones only The addition of touchscreen models requires that the AvayaMenuAdmin txt file be used to specify the WML applicat
126. eparators and the default password is null Both the ID and password are set to defaults at manufacture EAP Response ldentity frames use the ID in the Type Data field EAP Response MD5 Challenge frames use the password to compute the digest for the Value field leaving the Name field blank When a telephone is installed for the first time and 802 1x is in effect the dynamic address process prompts the installer to enter the Supplicant identity and password The IP telephone does not accept null value passwords See Dynamic Addressing Process in the Avaya one X Deskphone H 323 for 9600 Series IP Telephones Installation and Maintenance Guide The IP telephone stores 802 1X credentials when successful authentication is achieved Post installation authentication attempts occur using the stored 802 1 X credentials without prompting the user for ID and password entry An IP telephone can support several different 802 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which it is connected Some switches may authenticate only a single device per switch port This is known as single supplicant or port based operation These switches typically send multicast 802 1X packets to authenticating devices These switches support the following three scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1XSTAT 2 the telephone can support aut
127. ephone number by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 10 Range 1 or 2 ASCII numeric characters from 5 to 15 PHNOL 9 Outside line access code The character s dialed including and if any to access public network local trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 2 dialable characters including Null PHNSCRALL 0 Applies only to deskphones running software Release 6 0 and later Phone Screen Consolidation flag Consolidates call appearances and feature buttons into one scroll able list with no separate views 1 ASCII numeric digit as follows 0 Do not consolidate call appearances and feature buttons into one scrollable list 1 Consolidate call appearances and feature buttons into one scrollable list 11 of 18 92 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Options for the 9600 Series IP Telephones Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PHY1STAT PHY2PRIO PHY2STAT PHY2VLAN PINGREPLYV6 PROCPSWD PROCSTAT 1 27238 Ethernet line interface setting 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware La
128. ephone Options Note The 9610 IP Telephone does not support full VLAN separation because it has no secondary Ethernet interface and therefore never has PHY2VLAN and PHY2PRIO values Table 13 VLAN Separation Rules If Then VLANSEP is 1 On Enabled AND the deskphone is tagging frames with a VLAN ID not equal to PHY2VLAN AND the PHY2VLAN value is not zero Tagged Frames received on the secondary Ethernet interface Tagged frames received on the secondary Ethernet interface are changed not changed as follows If a Gigabit Ethernet Adapter is not being used tagged frames with a VLAN ID of zero priority tagged frames will be changed before they are forwarded such that the VLAN ID of the forwarded frame is equal to the PHY2VLAN value and the priority value is equal to the PHY2PRIO value If a Gigabit Ethernet Adapter is being used tagged frames with a VLAN ID of zero will not be changed before they are forwarded Untagged frames received on the secondary Ethernet interface are not changed before forwarding to the network Tagged Frames received on the line interface Tagged frames received on the Ethernet line interface will only be forwarded to the secondary Ethernet interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the deskphone if the VLAN ID equals the VLAN ID used by the deskphone Untagged frames are not changed will continue to b
129. er 3 Network Requirements Administer the telephone to PC interface using the PHY2 parameter described in Interface Control in the Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 and Document Number 16 603603 for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones Application specific telephone administration if appropriate as described in Chapter 8 Administering Applications and Options An example of application specific data is Web specific information required for this optional application Table 1 indicates that you can administer system parameters in a variety of ways and use a variety of delivery mechanisms like Maintaining the information on the call server Manually entering the information by means of the telephone dialpad Administering the DHCP server Editing the configuration file on the applicable HTTP or HTTPS file server User modification of certain parameters when given administrative permission to do so Note Not all parameters can be administered on all delivery mechanisms Table 1 Administration Alternatives and Options for 9600 Series IP Telephones Administrative Parameter s Mechanisms For More Information See Telephone Avaya call server Chapter 4 Communication Manager Administration Administration Chapter 5 Server Administration and Appendix B Related Documentation IP Addr
130. er is valid but the data itself is invalid or incomplete the line is ignored e When an identifier is valid with valid and complete data but the data is not applicable to the current state of the telephone the data is retained for possible use later and is considered data to be backed up at the appropriate time For example if button labels for an SBM24 button module unit are present but no such module is attached to the telephone the button labels are retained e When more than one line contains a value for an option parameter or Contacts entry the last value read is retrieved to allow new values to overwrite previous values as lines are read from the backup file In all other cases the line order in the backup file has no bearing on retrieval e The existence of invalid data does not constitute a failed retrieval The success of the retrieval process requires the telephone to obtain the backup file and successfully restore valid data 9610 Backup Restore The 9610 uses its backup restore functionality differently than other 9600 Series IP Telephones There is no user created data nor are there options that need to be stored in a 9610 backup file The 9610 uses its backup file as the source for administration of the button labels and associated telephone numbers in the Contacts application the Main Menu list and associated data etc Issue 8 August 2010 133 Administering Telephone Options The administrator is expected to buil
131. er on the Phone screen regardless of the order put in the backup restore file The 9610 Idle Application WMLIDLETIME SCREENSAVERON IDLEAPP and WMLSMALL The 9610 IP Telephone can present a variety of behaviors if the telephone is left idle for a period of time WMLIDLETIME This parameter set in the 46xxsettings file if administered specifies the number of minutes the phone must be idle before an Idle Application specified by IDLEAPP can be presented on the display SCREENSAVERON This parameter set in the 46xxsettings file if administered specifies the number of minutes the phone must be idle before the Avaya Screen Saver can be presented on the screen Note In the current firmware version it is not advisable to use both WMLIDLETIME and SCREENSAVERON For example one value should be set to 999 and the other to some nominal time perhaps 30 minutes Issue 8 August 2010 171 Administering Specific 9600 Series IP Deskphones WMLSMALL This parameter set in the 46xxsettings file if administered is required to be non null for WML links specified in the Main Menu to be displayed Set this value to a valid URL and under certain circumstances it will become the Idle Application displayed on the phone IDLEAPP If the IDLEAPP parameter is administered as Null the default value when the Web Idle Timer expires the URL that WMLSMALL points to is presented if WMLSMALL is administered If both IDLEAPP and WMLSMALL are
132. er than nominal Pre Release 2 0 software has different valid ranges Handset sidetone setting Valid values are 0 16db STMR no change to sidetone level 1 24dB STMR three steps softer than nominal 2 36dB STMR off no sidetone infinite loss i e inaudible 3 19dB STMR one level softer than nominal 4 21dB STMR two steps softer than nominal 5 27dB STMR four steps softer than nominal 6 30dB STMR five steps softer than nominal 7 33dB STMR six steps softer than nominal 8 13dB STMR one step louder than nominal 9 10dB STMR two steps louder than nominal Pre Release 2 0 software has different valid ranges Script file authentication value O HTTP is acceptable 1 HTTPS is required 2 of 18 Issue8 August 2010 83 Administering Telephone Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range BAKLIGHTOFF BRAUTH BRURI CALCSTAT CLDELCALLBK CLDISPCONTENT CNAPORT 120 Null 50002 Number of minutes without display activity to wait before setting the backlight to its lowest level The default is 120 minutes 2 hours Valid values range from zero never turn off to 999 minutes 16 65 hours Backup restore authentication control Valid values are 1 If at least one digital certificate has been downloaded based on TRUSTCERTS the IP address of the call server with which the telephone is registered and th
133. erface on that adapter Likewise any considerations or processing that apply to the secondary Ethernet interface apply only to the secondary Ethernet interface on the Gigabit Ethernet Adapter With an internal or connected Gigabit Ethernet Adapter system parameters PHY1STAT the Ethernet line interface and PHY2STAT the secondary Ethernet interface activate the respective Ethernet interface in the 1000Mbps operational mode when supported by the hardware When not supported by the hardware the respective Ethernet interface is set to auto negotiate the speed and duplex Dialing Methods The 9600 Series IP Deskphones have a variety of telephony related applications that might obtain a telephone number during operation For example the Call Log History applications save the number of an incoming caller but do not consider that the user has to then prepend the saved number with one or more digits to dial an outside line and possibly one or more digits to dial long distance Two dialing methods are used depending on which version of Avaya Communication Manager CM is running Issue 8 August 2010 115 Administering Telephone Options Log Digit Smart Enbloc Dialing Avaya Communication Manager CM Releases 4 0 and up give the call server the potential to provide a superior level of enhanced log digit analysis This feature also called smart enbloc dialing allows the call server to supplement the number the telephone dials based on t
134. eries IP Telephone continued Destination Port Source Port Use UDP or TCP The next higher port number if the port used for RTP is even or the next lower port number if the port used for RTP is odd RTCPMONPORT 1719 System specific The next higher port number if the port used for RTP is even or the next lower port number if the port used for RTP is odd The next higher port number if the port used for RTP is even or the next lower port number if the port used for RTP is odd An unused port number in the range from 49300 to 49309 System specific RTCP and SRTCP packets transmitted to the far end of the audio connection RTCP packets transmitted to an RTCP monitor H 323 RAS messages Transmitted signaling protocol packets UDP UDP UDP UDP 3of 3 Security For information about toll fraud see the respective call server documents on the Avaya support Web site The 9600 Series IP Deskphones cannot guarantee resistance to all Denial of Service attacks However there are checks and protections to resist such attacks while maintaining appropriate service to legitimate users All 9600 Series IP Deskphones that have WML Web applications support Transport Layer Security TLS This standard allows the telephone to establish a secure connection to a HTTPS server in which the upgrade and settings file can reside This setup adds security over another alternative
135. erify that the server certificates DNS name matches the DNS name used to contact the server 0 Certificate is not checked against the DNS name used to contact the server One or more trusted domain path strings separated by commas without any intervening spaces 0 255 ASCII characters including commas A URL pushed to a telephone must contain one of these strings if it is to be used to obtain content to be rendered by the telephone 15 of 18 96 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Options for the 9600 Series IP Telephones Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range UNNAMEDSTAT USBLOGINSTAT USBPOWER VLANSEP VLANTEST VOXFILES WEATHERAPP Nul 60 Null default File names of third party trusted certificates to be downloaded Zero or more file names or URLs separated by commas without any intervening spaces must be in PEM format Unnamed Registration Status Specifies whether unnamed registration is initiated if the user fails to enter a value at the Extension prompt or Login screen Unnamed registration provides the telephone with a TTI level service enabling a user for example to dial emergency services like 911 Value 12 Yes O No USB Login Permission Flag specifying if the user is allowed to log in to the call server via a USB Login profile Valid
136. ess application Not applicable to the 9610 which uses WMLSMALL instead Text string containing the IP Address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the Web pages a user accesses are all on the intranet of your organization Text string containing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCII characters This parameter is optional if the Web pages to be accessed by the user are all on the intranet of your organization If WMLPROXY is null the value of this parameter is ignored 3 of 7 140 9600 Series IP Deskphone Administrator Guide Release 6 0 Customizing 9600 Series IP Telephone Applications and Options Table 19 9600 Series IP Telephone Customizable System Parameters continued Description and Value Range Parameter Name Default Value Status WMLIDLETIME 10 Optional WMLIDLEURI Null Optional WMLPORT 80 Optional WMLSMALL Null Optional Idle time before displaying Web page The number of minutes of inactivity after which the Web browser will be displayed if WMLIDLEURI is not null The default is 10 minutes Valid values range from 1 to 999 minutes 16 65 hours Idle time Web page URI URI that specifies the Web page the browser displays after an idle interval Value Zero or one URI 0 255 ASCII characters no spaces Null is valid but if Null no page displays Avaya recommends th
137. esses DHCP DHCP and File Servers on page 55 and especially strongly DHCP Server Administration on page 56 recommended Configuration file Chapter 6 Telephone Software and Application Files and Chapter 7 Administering Telephone Options Manual administration Static Addressing Installation in the appropriate at the telephone Avaya one X Deskphone H 323 Installation and Maintenance Guide 1 of 2 16 9600 Series IP Deskphone Administrator Guide Release 6 0 9600 Series IP Deskphones Table 1 Administration Alternatives and Options for 9600 Series IP Telephones continued Parameter s Tagging and VLAN Quality of Service Interface Application specific parameters VPN Administrative Mechanisms LLDP LLDP DHCP Configuration file Manual administration at the telephone LLDP Avaya call server DHCP Configuration file DHCP Configuration file LLDP Manual administration at the telephone Configuration file Configuration file For More Information See Link Layer Discovery Protocol LLDP on page 107 Link Layer Discovery Protocol LLDP on page 107 DHCP Server Administration on page 56 and Chapter 7 Administering Telephone Options DHCP and File Servers on page 55 and Chapter 7 Administering Telephone Options Static Addressing Installation in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Link Layer Discovery Prot
138. evice NAT requires specific administration on the call server A direct Avaya IP Telephone to Avaya IP Telephone call with NAT requires Avaya Communication Manager Release 3 0 or greater software For more information see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 on the Avaya support Web site Voice Mail Integration 9600 Series IP Deskphones with CM 4 0 Native Support Release 1 2 provides native support for 9600 Series IP Deskphones running on Avaya Communication Manager CM Release 4 0 or later When native support applies pressing the Messages button causes the telephone to first determine if the call server has a dedicated number for retrieving voice mail and when found to proceed with voice mail retrieval 9600 Series IP Telephones Aliased as 4600 Series IP Telephones When native support does not apply 9600 Series IP Deskphones are aliased as 4600 Series IP Telephones and run under CM Release 3 1 or later In this case use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string MSGNUM examples are e a standard telephone number the telephone should dial to access your voice mail system such as AUDIX or Octel e a Feature Access Code FAC that allows users to transfer an active call directly to voice mail FACs are supported only for QSIG integrated voice mail systems like AUDIX or Octel QSIG is an enhanc
139. f jpeg or jpg and with a valid JPEG format to the pictures directory The images should not exceed the pixel sizes below for the respective telephone model Color phones such as the 9620C 9621G 9640 and 9650C display a better image quality than those 9600 Series IP Deskphones that do not have color displays Deskphones Image Size in Pixels HxW Supporting USB 9620 9620C 320x160 9620L 9611G 9630 320x240 9630G 9640G 9650 9650C 164 9600 Series IP Deskphone Administrator Guide Release 6 0 Requirements for USB Devices Deskphones Image Size in Pixels HxW Supporting USB 9641G 480x272 9670G 640x480 Note Images that are too large to be displayed on the phone will not be displayed in this case the default screensaver image will be shown instead The 9608 and 9610 IP Deskphones do not have a USB interface and therefore cannot display digital images as screensavers Note The screensaver will start automatically when the phone is idle for the time specified in the SCREENSAVERON parameter default is 240 minutes In practice it is useful to reduce this time in order to use the USB Pictures feature To disable USB picture functionality set the SCREENSAVERON parameter to 0 in the settings file Issue 8 August 2010 165 Administering Applications and Options 166 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 9 Administering Specific 9600 Series IP Deskphones Introduction
140. f this option has a value of FFFFFFFF hex the IP Address lease is assumed to be infinite as per RFC 2131 Section 3 3 so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received Expired leases cause Avaya IP Deskphones to reboot Avaya recommends providing enough leases so an IP Address for an IP telephone does not change if it is briefly taken offline Issue8 August 2010 59 Server Administration Note The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP Address However if the network has problems and the only DHCP server is centralized or if the DHCP server itself has problems the telephone will not receive responses to its request for a renewal of the lease In this case the telephone will not be usable until the server can respond Avaya recommends that once assigned an IP Address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected As Table 12 9600 Series IP Telephone Customizable System Parameters indicates the system parameter DHCPSTD allows an administrator to specify that the telephone will either a Comply with the DHCP standard by setting DHCPSTD to 1 or b Continue to use its IP Address after the DHCP lease expires by setting DHCPSTD to 0 The latter case is the default If the default is invoked after the DHCP lease expires th
141. ficate file to be used by the Avaya file server application on the Utility server Customers using their own non Avaya HTTP server can ignore or delete this directory For detailed information about downloading files and upgrading telephone software see the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones see Document Number 16 603603 Changing the Signaling Protocol For enterprises requiring both H 323 and SIP based protocols there are two ways to specify the protocol to be used by all or specific deskphones 1 As of Release 6 0 the SIG parameter can be set in DHCP Option 242 Site Specific Option Number or in the 46xxsettings txt file This setting will apply to all telephones except those for which SIG has been manually configured to a value of H 323 or SIP using the SIG Craft procedure 2 The SIG parameter can be set on a per phone basis using the SIG Craft procedure as described in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones see Document Number 16 603603 76 9600 Series IP Deskphone Administrator Guide Release 6 0 General Download Process Upgrade File The upgrade file tells the deskphone whether it needs to
142. firmware file download and backup restore You can download this application from http www avaya com support For IIS Web Servers A Important You must have accounts in the domain of your IIS server Issue 8 August 2010 63 Server Administration 5 Go to control panel Administrative Tools Internet Services Manager and select the directory you created to hold the backups Action View e Amx mE 3 53 e 1 m Tree Name Path 3j 24040 96xxdata txt 9610data txt Internet Information Services E dc 3 Default FTP Site Default Web Site Scripts IISHelp El 15 Admin IIS5Samples MSADC a vti bin a Printers 9 4620 4625 9 9600 3 9620 H 9630 G aspnet client J backups H E images H newWML H private H vti cnf rm Ca D E sokhi lem 6 Right click and select Properties 64 9600 Series IP Deskphone Administrator Guide Release 6 0 HTTP HTTPS Configuration for Backup Restore 7 Select Directory and enable write access backups Properties amp pplicatian name Configuration Application Protection zl Unload Issue8 August 2010 65 Server Administration 8 Select Directory Security backups Properties 66 9600 Series IP Deskphone Administrator Guide Release 6 0 HTTP HTTPS Configuration for Backup Restore 9
143. for calls that are redirected from the telephone for example Call forwarded calls Values are 12 Yes O No Note CM 5 2 or later is required for this feature to work 2 of 7 Issue 8 August 2010 139 Administering Applications and Options Table 19 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Web Access Application Parameters SUBSCRIBELIST TPSLIST WMLHELPSTAT WMLHOME WMLPROXY WMLEXCEPT Null Null 1 Display a single WML item labeled Web Applications Null Null Null Optional Optional Mandatory Optional Optional Subscription list for potential pushed content List of zero or more fully qualified URLs separated by commas without intervening spaces with up to 255 total characters List of Trusted Push Servers List of zero or more fully qualified domain path strings separated by commas without intervening spaces with up to 255 total characters For more information see the Avaya one X Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface API Guide Document Number 16 600888 Specifies whether or not a Web Application Help item is displayed on the Home screen touchscreen models only if no WML apps are administered and WMLHOME is null Text string containing the URL of the home page for the Web Acc
144. ftkey normally labeled Drop softkey 4 can be used for an administrable feature button In addition to the administrable feature numbers listed in Table 16 two additional features can be specified on a softkey of your choice or can be completely replaced In the case of the system parameters IDLEFEATURES or DIALFEATURES if the list of feature numbers includes the value 1000 the corresponding softkey is reserved for the Redial feature local to the telephone This means the corresponding softkey is labeled Redial if the telephone has at least one phone number stored for the Redial feature otherwise the softkey is unlabeled In the case of the system parameter IDLEFEATURES if the list of feature numbers includes the value 1100 the corresponding softkey is reserved for a Backlight Off icon When pressed this Issue 8 August 2010 119 Administering Telephone Options softkey turns the telephone s backlight off saving energy The backlight comes back on automatically when an phone activity is detected such as an incoming call or a button press by the user Another consideration for IDLEFEATURES or DIALFEATURES is that if the system parameter PHNEMERGNUM is administered the third softkey in the Idle or Dialing call state will always be labeled Emerg regardless of the contents of those system parameters Features administered only for any SBM24 Button Module are ignored The feature must be administered for the telephone itself and not
145. ftware releases 6 0 and later Default means to download the upgrade file for the same protocol that is supported by the software that the telephone is currently using 1 Use H 323 protocol 2 Use SIP protocol Text string containing zero or more allowable source IP Addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 255 total ASCII characters including commas Note that as of Avaya Communication Manager Release 4 0 SNMP addresses can also be administered on the system parameters IP options form Text string containing the SNMP community name string up to 32 ASCII characters no spaces Note that as of Avaya Communication Manager Release 4 0 the SNMP community string can also be administered on the system parameters IP options form 14 of 18 Issue8 August 2010 95 Administering Telephone Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range SUBSCRIBELIST TALKFEATURES TLSDIR TLSPORT TLSSRVRID TPSLIST 0 Null Null Null 411 Null Static programming override flag If set to 0 static programming never overrides call server DHCP or call server administered data If set to 1 static programming overrides only file server administered data If set to 2 static programming overrides only call server administered data If set t
146. g Softkeys continued Feature Name Default Label Feature Number ringer off rs alert rsvn halt scroll send calls send term serial cal serv obsrv signal split split swap ssvn halt sta lock start stored num stroke cnt term x gr togle swap trk ac alm trk id trunk name trunk ns usr addbsy usr rembsy uui info vc cp alm verify vip chkin vip retry Ringer Cutoff System Reset Alert rsvn halt Scroll Send All Calls Send All Calls TEG Serial Call Service Observing Signal name or ext Split Split swap ssvn halt Station Lock Start Call Stored Number Stroke Count Term Grp name or ext Conf Trans Toggle Swap FTC Alarm Trunk ID Trunk Name Trunk Group Add Busy Indicator Remove busy Indicator UUI Info VC Circuit Pack Alarm Verify VIP Check in VIP Retry 80 109 145 125 35 72 177 85 37 56 191 231 300 55 22 129 40 327 121 63 111 102 239 240 228 133 75 277 148 6 of 7 126 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering a Custom Screen Saver Table 16 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number vip wakeup VIP Wakeup 147 vis vis 184 voa repeat VOA Repeat 208 voice mail Message 326 vu display VuStats 211 whisp act Whisper Page Activation 136 whisp anbk Answerback 137 whsp off Whisper Page Off 138 work code Work Code 140 7of7 Administering a Custom Screen S
147. g value 9670G only PHNABKNAME Contacts Pairing PHNEDITDIAL Edit Dialling PHNQUICKPANEL Quick Touch Panel 9670G only PHNREDIAL Redial PHNSCRONANS Go to Phone Screen on Answer PHNSCRONCALL Go to Phone Screen on Calling PHNSCRONALERT Go to Phone Screen on Ringing PHNTIMERS Call Timer PHNVBDIALSTAT Voice Initiated Dialing PHNVBDIALLANG Voice Initiated Dialing Language PHNVISUALALERT Visual Alerting PRINGMENU Personalized Ring Menu VIDHELP Voice Initiated Dialing Help Counter WEATHERLOCID Weather Location ID 9670G only WEATHERUNITS English Metric 9670G only WORLDCLOCKLIST List of World Clock location entries 9670G only Restore When automatic or user requested retrieval of backup data is initiated user data and option settings are set to values contained in the backup file This occurs only if the OPSTAT parameter setting allows the user to change those values Therefore any restrictions set using OPSTAT are recognized and honored The backup file value is not retrieved and the current setting remains valid e when a value in the backup file has changed and e that value corresponds to an application that OPSTAT indicates should not be changed This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file Note If you administered the APPSTAT parameter to suppress changes to one or more applications the telephone backs up and restores data as usual but ignores data f
148. ge a sample of the Class of Restriction form EC500 If EC500 licenses have been acquired enable EC500 on the Off PBX Telephones Station Mapping form This feature requires trunking to work properly Use the following command to make the change Change Off pbx Telephone Mapping 1 of 2 Issue 8 August 2010 45 Communication Manager Administration Communication Manager Feature Administration continued Feature Administration Wideband Audio To enable Wideband Audio use the Change IP codec command on CM Ensure that G 722 64K is first on the list of codecs Note that wide band audio works only for direct IP calls between two 96xx endpoints either with both registered to the same server or registered to different servers when connected by IP trunks Calls between two 96xx phones connected by an IP trunk do not currently support wide band audio when the call is shuffled such that the media travels directly between the two 96xx IP Deskphones Calls involving three or more parties even if they are all 96xx IP Deskphones will not use wide band Calls between two 96xx IP Deskphones where audio is terminated at a port network gateway PN GW media resource will not use wideband Ensure that G 722 is added to all codec sets that can possibly be used between all regions on the IP Network Regions form where 96xx IP Deskphones exist Technically G722 does not need to be first What is needed however is that all the non med
149. ght use most often as an administrator are CLEAR Remove all administered values user specified data option settings etc and return a telephone to its initial out of the box default values DEBUG Enable or disable debug mode for the button module serial port GROUP Set the group identifier on a per phone basis INT Set or change the interface control value s of PHY1STAT and or PHY2STAT RESET Reset the telephone to default values including any values administered through local procedures and values previously downloaded using DHCP or a settings file RESTART Restart the telephone in response to an error condition including the option to reset parameter values VIEW Review the 9600 IP Telephone system parameters to verify current values and file versions INT Secondary Ethernet Hub Interface Enable Disable Enable or disable the secondary Ethernet hub locally 112 9600 Series IP Deskphone Administrator Guide Release 6 0 Language Selection Language Selection 9600 Series IP Deskphones are factory set to display information in the English language As of Release 1 1 all software downloads include language files for 13 additional languages Software Release 1 2 added support for a large font version of English only and Release 1 5 added Arabic to the language file download Administrators can specify from one to four languages per telephone to replace English End users can then select which of those languages
150. gital signature for which the sender s private key is used for encryption and the sender s public key is used for decryption Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network applies to IPv4 audio connections only RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol Provides end to end services for real time data such as voice over IP Security Association a security protocol e g IPSEC TLS and a specific set of parameters that completely define the services and mechanism necessary to protect security at that security protocol location These parameters can include algorithm identifiers modes cryptographic keys etc The SA is referred to by its associated security protocol for example ISAKMP SA ESP SA TLS SA Simple Certificate Enrollment Protocol used to obtain a unique digital certificate Session Description Protocol A well defined format for conveying sufficient information to discover and participate in a multimedia session 3of5 Issue 8 August 2010 179 Glossary of Terms Signaling Channel Encryption SIP SNTP SOHO SPD SPI SRTCP SRTP system specific TCP IP TFTP TLS TLV UDP Unnamed Registration URI amp URL VLAN Encryption of the signaling protocol exchanged between the IP telephone and the call server Si
151. gnaling channel encryption provides additional security to the security provided by media channel encryption Session Initiation Protocol An alternative to H 323 for VoIP signaling Simple Network Time Protocol An adaptation of the Network Time Protocol used to synchronize computer clocks in the internet Small Office Home Office The environment for which a virtual private network VPN would be administered Security Policy Database Specifies the policies that determine the disposition of all IP traffic inbound or outbound from a host or security gateway IPsec implementation Security Parameter Index An identifier for a Security Association relative to some security protocol Each security protocol has its own SPI space Secure Real time Transport Control Protocol Secure Real time Transport Protocol Specific to a particular type of call server e g Avaya Communication Manager CM or SIP Enablement Services SES System specific signaling refers to messages specific to the signaling protocol used by the system e g H 323 and or CCMS messages used by CM and IP Office or SIP messages possibly including system specific headers used by SES System specific procedures refers to procedures in telephone software that are specific to the call server with which the software is intended to be used Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Pro
152. h The IP telephone may be configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 and DOT1XSTAT 1 or 2 The attached PC must be running 802 1X supplicant software Link Layer Discovery Protocol LLDP Release 1 2 and later 9600 Series IP Deskphones support IEEE 802 1AB Note As of software Release 6 0 LLDP is supported only for IPv4 mode Link Layer Discovery Protocol LLDP is an open standards layer 2 protocol IP telephones use to advertise their identity and capabilities and to receive administration from an LLDP server LAN equipment can use LLDP to manage power administer VLANs and provide some administration The transmission and reception of LLDP is specified in IEEE 802 1AB 2005 The 9600 Series IP Deskphones use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUS are sent to the LLDP Multicast MAC address 01 80 c2 00 00 0e These telephones e do not support LLDP on the secondary Ethernet interface e will not forward frames received with the 802 1AB LLDP group multicast address as the destination MAC address between the Ethernet line interface and the secondary Ethernet interface Issue 8 August 2010 107 Administering Telephone Options A 9600 Series IP Telephone initiates LLDP after receiving an LLDPDU message from an appropriate system Once initiated th
153. hat Vendor Specific Information option include a vendor specific option with an opt code of 242 4 Set the option data portion of the vendor specific option with any or all of the applicable parameters listed in the bullet list that precedes this section for the DHCP site specific option Additionally the following parameters that can be set in other numbered options by DHCP can also be set in the Avaya DHCPV6 vendor specific option DOMAIN and DNSSRVR Since the vendor specific option is processed after the DHCP fields and standard options any values set via the VSI will supersede any values set via DHCP fields or standard options as well as any other previously set values HTTP Generic Setup You can store the same application software script file and settings file on an HTTP server as you can on a TFTP server TFTP is not supported for 9600 Series IP Deskphones With proper administration the telephone seeks out and uses that material Some functionality might be lost by a reset if the HTTP server is unavailable For more information see DHCP and File Servers on page 55 CAUTION The files defined by HTTP server configuration must be accessible from all IP Deskphones invoking those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want Commonly used HTTP applications include Apache and Microsoft IIS 62
154. he call server s knowledge of the entire dialing plan With the server supporting log digit dialing analysis the telephone does not attempt to enhance a number as described for enhanced local dialing and the call server assumes responsibility for analysis and action Smart enbloc provides a more accurate dialing method because the telephone signals to the call server that log dialing digit analysis is requested for all calls originated by the Redial buffer s the local Call Log History applications and all web based dialing Enhanced Local Dialing For servers running a CM release earlier than 4 0 the 9600 Series IP Deskphones evaluate a stored telephone number other than those in the Contacts list based on parameters administered in the settings file The telephone can then automatically prepend the correct digits saving the user time and effort This is Enhanced Local Dialing The key to the success of this feature is accurate administration of several important values described in Table 12 and summarized below The parameters relevant to the Enhanced Dialing Feature are e ENHDIALSTAT Enhanced dialing status If set to 1 the default the enhanced local dialing feature is turned on If set to O enhanced local dialing is off However when in effect Log Digit Smart Enbloc Dialing takes precedence regardless of the ENHDIALSTAT setting e PHNCC the international country code of the call server s location This value
155. he same for each of the three parameters for a Main Menu entry to be displayed and associated with the administered data If MMTYPE is 03 or 04 xx must be the same as a corresponding MMLBL item for a Main Menu entry to be displayed but no MMDATA need be assigned Any MMDATA assigned to that xx entry is ignored If a given administered object has null or invalid data in any of the required associated parameters that object is completely ignored Therefore for a MMTYPE 01 or 02 entry to be listed on the Main Menu all three associated parameters must be non null with valid data An MMTYPExx of 00 is considered invalid The default values for Main Menu MM objects are Parameter Default Value MMLBLO1 Contacts automatically translated into the user interface language MMTYPEO1 3 Local Contacts application MMDATAO 1 Contacts English only MMLBLO2 Directory automatically translated into the user interface language MMTYPE02 4 Local Directory application MMDATAO2 Directory English only The default Directory will appear as the first Main Menu object whenever it is not administered in the Main Menu if there is no 9610 backup file or if retrieval of the backup file fails 170 9600 Series IP Deskphone Administrator Guide Release 6 0 Special Administration for the 9610 IP Telephone The DATA terms Contacts and Directory are always administered in English and are independent of the user interface UI language
156. he telephones respond to queries directed either at the MIB II or the read only Custom MIB Read only means that the values therein cannot be changed externally by means of network management tools You can restrict the IP Addresses from which the telephone accepts SNMP queries with the SNMPADD parameter You can also customize your community string with the SNMPSTRING parameter 9600 Series IP Deskphones support the functionality introduced with Avaya Communication Manager Release 4 0 that allows call server administration of SNMPADD and SNMPSTRING For more information see Chapter 5 Server Administration and Table 12 9600 Series IP Telephone Customizable System Parameters Note SNMP is disabled by default Administrators must initiate SNMP by setting the SNMPADD and SNMPSTRING parameters appropriately For more information about SNMP and MIBs see the IETF web site listed in IETF Documents on page 13 The Avaya Custom MIB for the 9600 Series IP Telephones is available for download in txt format on the Avaya support Web site at http www avaya com support Note The H 323 software Release 3 1 MIB differs from the software Release 6 0 MIB Be sure to download the MIB s applicable to your environment 26 9600 Series IP Deskphone Administrator Guide Release 6 0 Other Network Considerations Ping and traceroute All 9600 Series IP Deskphones respond to a ping or traceroute message sent from the call server switch or
157. he user to view parties on a conference call and selectively mute or drop individual parties for a conference call setup If administered on an Expansion Module button the BM12 or SBM24 Button Module must be connected To enable Conference Details capabilities 1 On the Class of Restriction COR form make sure that Block Enhanced Conference Transfer Displays is set to No 2 As described in On Hook Dialing administer the Conference Display Feature Button to a Phone button on the Phone screen Special Considerations for the 9650 9650C IP Telephone Call appearances bridged call appearances or features can be displayed on the 16 Aux button labels The telephone displays eight labels at a time on the bottom two rows of the screen Users can toggle between the two sets of 8 labels using the Aux shift button to the right of the Aux labels e The Aux button label area can fit 6 7 characters depending on the width of the characters used e Cluster any call appearances together bridged call appearances together or similar features together For example keep Director Next and Make Call adjacent on the same Aux button row Do not split like labels between the two sets of Aux buttons 52 9600 Series IP Deskphone Administrator Guide Release 6 0 Feature Buttons and Call Appearances e Administer features that are not directly usable by the user such as enhanced conference display on the Station Form on buttons 20 to 24
158. hentication from the switch e Telephone with attached PC Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1X 2 and DOT1XSTAT 2 the telephone can support authentication from the switch The attached PC in this scenario gains access to the network without being authenticated e Telephone with attached PC PC Only Authenticates When the IP telephone is configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 and DOT1XSTAT 0 an attached PC running 802 1X supplicant software can be authenticated by the data switch The telephone in this scenario gains access to the network without being authenticated 106 9600 Series IP Deskphone Administrator Guide Release 6 0 Link Layer Discovery Protocol LLDP Some switches support authentication of multiple devices connected through a single switch port This is known as multi supplicant or MAC based operation These switches typically send unicast 802 1X packets to authenticating devices These switches support the following two scenarios e Standalone telephone Telephone Only Authenticates When the IP telephone is configured for Supplicant Mode DOT1XSTAT 2 the telephone can support authentication from the switch When DOT1X is 0 or 1 the telephone is unable to authenticate with the switch e Telephone and PC Dual Authentication Both the IP telephone and the connected PC can support 802 1X authentication from the switc
159. her to use DHCPv4 only DHCPv6 only or both GRATNAVE Indicates whether or not to process unsolicited IPv6 Neighbor Advertisement messages IPPREF Indicates whether an IPv6 address or an IPv4 address should be used if DNS returns both types IPV6STAT Indicates whether to support only IPv6 only IPv4 or both types NDREDV6 Indicates whether to process IPv6 Neighbor Discovery Redirect messages PINGREPLYV6 Indicates the conditions for sending ICMPv6 Echo Reply messages Document Organization The guide contains the following sections Chapter 1 Introduction Provides an overview of this document Chapter 2 Administration Provides an overview of the administrative process and Overview and Requirements describes general hardware software and operational requirements Chapter 3 Network Describes administrative requirements for your Local Area Requirements Network Chapter 4 Communication Describes how to administer Avaya Communication Manager Manager Administration to operate with 9600 Series IP Deskphones Chapter 5 Server Administration Describes DHCP TFTP and HTTP HTTPS administration for the 9600 Series IP Deskphones Chapter 6 Telephone Software Describes telephone software covers application software and Application Files downloads and provides information about the configuration file Chapter 7 Administering Describes how to use file parameters and options to admi
160. ia processor supported codecs G722 SIREN etc be placed before the media processor supported codecs G711 G729 G726 G723 20f2 46 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Stations Figure 1 Sample Class of Restriction COR Form CZ Avaya Site Administration Lincroft sray GEDI a lo x Be Edt Yew System Action Tools Window Heb aaa J x iL X lS re Ris 5j 3 Lincroft sray S m TU nex 17 previous I8 Add User CLASS OF RESTRICTION Chenge User Extension MF Incoming Call Trace n ense Brazil Collect Call Blocking n Remove User Block Transfer Display n Add Bridged Block Enhanced Conference Transfer Displays n Remote Logout of Agent n Station Lock COR 1 Outgoing Trunk Disconnect Timer minutes Find Unused Extension lt Print Button Label EE Block Enhanced Call Pickup Alerting y Station Button Display of UUI IE Data n change stabon 22012 ofts change station 22012 change staton 22012 Administering Stations This section refers to Communication Manager CM administration on the Switch Administration Terminal SAT or by Avaya Site Administration Administer the following items on the Station form sample screens of which are provided in Figure 6 through Figure 9 Avaya recommends setting the features covered in this section because they optimize the user interface Release 1 5 supports the functionality introduced on Avaya Communication
161. ies IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range WMLHELPSTAT WMLHOME WMLIDLETIME WMLIDLEURI WMLPORT WMLPROXY WMLSMALL Nul 1 Null 10 Null 8000 Null One or more HTTP proxy server exception domains that do not require the use of the proxy server 0 127 ASCII characters including commas without any intervening spaces Set this parameter only if a proxy server is used and if there are exception domains Applies only to deskphones running software Release 6 0 and later Specifies whether a Web Application Help item is displayed on the Home screen touchscreen models only if no WML apps are administered and WMLHOME is null Valid values are 02 no WML items are displayed 1 A single WML item labeled Web Applications is shown This leads to the WML Applications Help screen that explains that the telephone supports WML applications but that no such applications are currently administered URL that specifies the home page for Web browsers that use WML except the 9610 Zero or one URL 0 255 ASCII characters including spaces if any If Null the Web application will not be displayed Idle time before displaying Web page The number of minutes of inactivity after which the Web browser will be displayed if WMLIDLEURI is not null The default is 10 minutes Valid values range from 1 to 999 minutes 16 65 hours
162. ies to administered feature buttons for the telephone only administered feature buttons for any adjunct button module are not displayed on this list 9650 9650C Aux Button Assignments The 9650 9650C CM 4 0 Station form assigns buttons 4 to 11 to the Aux Labels 1 to 8 and buttons 12 to 19 to the shifted view of Aux buttons 9 to 16 CM button assignments 20 24 do not appear on the Aux button labels Additionally any call appearances that are assigned to CM buttons 4 through 24 like all the 96xx phones appear on the Phone screen in a scrollable list Any feature assigned to CM buttons 4 through 24 like the other 96xx phones appears on the Issue8 August 2010 51 Communication Manager Administration features list reached by pressing the left or right arrow key while viewing the call appearances screen on the phone Button Module s on the 9608 9611G 9630 9630G 9640 9640G 9641G 9650 9650C and 9670G Use the applicable Station form to enable the SBM24 or BM12 Button Expansion Module s and administer Call Appearances as primary appearances bridged appearances or busy indicators If the BM12 or SBM24 Call Appearance corresponding to the CM call associated display message or dialed digits string is not visible because the user is not on the Phone screen the telephone Top Line displays the call associated display message or dialed digits string Conference Details Screen for Ad Hoc Conferences Conference Details allows t
163. ins with a character sequence other than htto or https the Backup Restore option will not display to the telephone user Number of idle minutes after which the backlight is set to the lowest setting 1 3 ASCII digits from 0 999 Number of hours 1 12 a guest login is effective Indicates whether a user can log in to a telephone as a guest Values are O the user is not allowed to use the Guest Login feature 1 the user is allowed to use the Guest Login feature Number of minutes in which the GUESTDURATION will expire The valid range is 1 to 15 minutes Ring Tone Style Menu initially offered to the user 0 Classic 1 Alternate 5 of 7 142 9600 Series IP Deskphone Administrator Guide Release 6 0 Customizing 9600 Series IP Telephone Applications and Options Table 19 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Phone Parameters FBONCASCREEN 0 Optional Display feature buttons on available VPN Parameters lines on the Call Appearance Phone screen Values are 1 Yes 0 No VPN parameters are listed in Table 12 9600 Series IP Telephone Customizable System Parameters and in the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 World Clock Application Parameters touchscreen phones only WMLPROXY Null Optional WMLPORT HTTP Optional WORLDCLOCKAPP default Optional Weather Applicati
164. ion 34 Terms Glossa DOU etd a n ook ze sed us Requirements ii a llle 15 ld operation gee E t DUE e e M UN 189 Call Server oo 37 We TTS aiani eras eee Todi Se ene See TLVs Received Impact on System Parameter Values 110 BEB crus a arat Qd ahh a pcs 24 Touchscreen Deskphones Special Considerations for 53 SEIDEL ck visor e cR Rx wor om shag A ck diee Nul 132 Troubleshooting a 9610 IP Telephone 173 Restore File for9610 133 Restore Backup ee ee eee 128 U Restrict Last Call Appearance administration 48 Retrieval Procedures for9610 134 UDP Port Selection less 39 RSVP 2 oh 40 UDP TCP Port Utilization ls 29 P Unnamed Registration 22 Upgrade Script and Application File Choosing the S RIGAU a ce ew emi ee oue a Ek woes a AER 76 TOM Upgrade Script File 77 Screen Saver Administering EFE fr t 127 USB Devices Contacts File Format for 161 162 Scripts and Application Files for 9600 Series IP USB Devices requirementsfor 161 Telephones 76 USB Pictures 164 SecUtiY o cil da ee E Ee EE EEE Send All Calls SAC administration 48 Issue 8 August 2010 185 Index V VLAN Considerations 99 VLAN Default Value cl 100 VLAN Detection o o 100 VLAN Separation
165. ions you want displayed on the Home screen These applications are displayed in order from left to right going to a second page if necessary Note This section applies to all 9600 Series IP Deskphones except the 9610 For information on 9610 IP Telephone menu administration see Special Administration for the 9610 IP Telephone in Chapter 9 146 9600 Series IP Deskphone Administrator Guide Release 6 0 Avaya A Menu Administration Note Touchscreen deskphones have a unique Home Screen that replaces the Avaya Menu for access to menu options and settings log out Bluetooth setup and touch screen cleaning The Home screen also displays WML applications Favorite contact speed dial buttons Avaya applications World Clock and Weather and a calculator for more information see Special Administration for Touchscreen Deskphones A Important You must set the system parameter AMADMIN in the 46xxsettings file for Avaya A Menu administration with WML applications to work The AvayaMenuAdmin txt file must be a Unicode file to be properly processed by the phones You can create a Unicode version of this file using Notepad or most text editors select Encoding and Unicode If WML applications are installed and the system parameter AMADMIN is set in the settings file e the WML applications appear in the first level A Menu as specified in the AvayaMenuAdmin file as shown in Figure 2 e the first level A Menu on all 9600 Series I
166. is used in conjunction with the PHNIC value to help identify when a call to be dialed might be an international number For example set PHNCC to 1 when the call server is in the United States to 44 for the United Kingdom and so on e PHNDPLENGTH the length of internal extension numbers Used to help the telephone identity whether the number to be called is an outside number which requires combining with PHNOL to get an outside line or an internal line As long as PHNDPLENGTH is less than the length of a national number PHNLDLENGTH the telephone can determine the difference between the two types of numbers However the telephone cannot determine the type of number when the extension is at least as long as the national telephone number e PHNIC the maximum number of digits if any dialed to access public network international trunks This value is used in conjunction with the PHNCC value to help identify when a call to be dialed might be an international number The country code is inserted if the number to be dialed includes a plus sign followed by a country code 116 9600 Series IP Deskphone Administrator Guide Release 6 0 Dialing Methods other than the one identified in PHNCC However the plus sign is almost never presented in calling or called party number data and usually only in Web based click to dial links e PHNLD the long distance access code the digit dialed to access public network long distance trunks
167. lephone first attempts to retrieve a file with filename ext 9610data txt where ext is the extension number of the telephone While in progress the Top Line displays Retrieval 1 If the file is retrieved successfully the Top Line displays File obtained while the telephone validates the data and stores valid data in memory All previous corresponding data is replaced unless the restore fails as described below When data storage is completed successfully the Top Line displays Restore OK for 30 seconds or until the user selects another Application Line or application whichever comes first If this first retrieval attempt fails for any reason or if the successfully retrieved file had no valid data the 9610 then attempts to retrieve a file with the filename 9610data txt While this retrieval is in progress the Top Line displays Retrieval 2 If the file is retrieved successfully the remaining steps are identical to those for the ext 9610data txt file If this second retrieval attempt fails for any reason or the file is successfully retrieved but has no valid data or either successfully retrieved file was not successfully stored then the Top Line displays Restore failed for 30 seconds or until the user selects another Application Line or application whichever comes first Once the data storage starts and until the Restore OK or Restore failed message displays the user cannot perform any action to display another screen for example
168. ll appropriately Enhanced Local Dialing Requirements The enhanced local dialing feature is invoked when all the following conditions are met e A user invokes the Redial application the Missed or Answered Call Log or any Browser based click to dial link to identify a telephone number to dial and e The Phone application determines a call appearance is available for an outgoing call and e he current value of ENHDIALSTAT is 1 On and e The call server has not indicated it supports smart enbloc dialing call type digit analysis available with Communication Manager Release 4 0 and later The Phone application takes the incoming character string applies an algorithm and determines the string of digits to be sent to automated call processing ACP for dialing At this point the Phone application goes off hook and sends the digits to ACP Note The Enhanced Local Dialing algorithm requires that telephone numbers be presented in a standard format The standard format depends on how you administer the parameters indicated in Table 12 also described in Enhanced Local Dialing The algorithm also assumes that international telephone numbers are identified as such in for example WML Web sites This is indicated by preceding that type of number with a plus sign and a space or some non digit character following the country code Administering Features on Softkeys As of software Release 2 0 you can administer call server features
169. lly registered with the London call server Chapter 5 Server Administration contains details on administration of DHCP servers for lists of alternate call servers router gateways and HTTP HTTPS servers For more information see DNS Addressing on page 104 TCP UDP Port Utilization The 9600 Series IP Deskphones use a variety of protocols particularly TCP Transmission Control Protocol UDP User Datagram Protocol and TLS Transport Layer Security to communicate with other equipment in the network Part of this communication identifies which TCP or UDP ports each piece of equipment uses to support each protocol and each task within the protocol For additional TCP UDP port utilization information as it applies to Avaya Communication Manager see UDP Port Selection on page 41 Depending on your network you might need to know what ports or ranges are used in the deskphone operation Knowing these ports or ranges helps you administer your networking infrastructure Issue8 August 2010 29 Network Requirements Note In many cases the ports used are the ones called for by IETF or other standards bodies Some of the explanations in Table 5 and Table 6 refer to configuration parameters or options settings For more information about parameters and settings see Administering Options for the 9600 Series SIP IP Telephones Table 5 Received Packets Destination 9600 Series IP Telephone Destination Port Source Por
170. loads because 9600 Series IP Telephone software files are already digitally signed so there is no need to incur additional processing overhead while downloading these relatively large files Note The files in the Software Distribution Packages discussed in this chapter are identical for file servers running HTTP and HTTPS The generic term file server refers to a server running either HTTP or HTTPS When shipped from the factory 9600 Series IP Deskphones might not contain the latest software When the telephone is first plugged in it will attempt to contact a file server and will download new software if the software version available on the file server is different than the version on the phone For subsequent software upgrades the call server provides the capability to remotely reset the telephone which then initiates the same process for contacting a file server The telephone queries the file server which as of Software Release 6 0 transmits a 96x1Supgrade txt file SIP protocol or 96x1Hupgrade txt file H 323 protocol to the telephone based on the SIG parameter setting software versions prior to Release 6 0 use a 96xxupgrade txt file which is not protocol specific The upgrade file tells the telephone which software files the telephone should use The 9600 Series IP Deskphone then downloads a 46xxsettings txt file The settings file contains options you have administered for any or all of the IP Deskphones in your network For
171. m as a feature button Doing so turns on enhanced conference features and gives users advanced conference features Administer fe mute far end mute When this is enabled the phone shows a Silence softkey on the Conference details screen This feature works only for trunk calls On the Station form administer SAC send calls as a feature button On the Station form to the right of where send all calls is administered leave the extension box empty This feature requires a coverage path to be administered on the station form For normal operation you must set up a coverage path for each telephone Administer the Station form to point to the appropriate system coverage path for example coverage path 1 Set Auto select any idle appearance to N no to optimize answering calls Set Restrict Last Call Appearance to Y yes Set Conference Transfer on Primary Appearance to Y yes to ensure that conference transfer of a bridged appearance works properly 48 9600 Series IP Deskphone Administrator Guide Release 6 0 Feature Buttons and Call Appearances Feature Buttons and Call Appearances For the 9610 IP Telephone The 9610 must be administered on releases earlier than CM3 1 as a 4610 On Release CM4 0 and later administer the 9610 as a 9610 The 9610 has only one line appearance As a consequence you must follow these CM administration steps e Administer the first call appearance feature button on the CM Station form
172. m parameter No Dial Tone Conferencing is set to No and the Conference or Add softkey is pressed the call server automatically selects an idle call appearance for the user to dial on This action allows the next conferee to be added When the system parameter No Dial Tone Conferencing is set to Yes the user must manually select a call appearance after pressing the Conference or Add softkey Conferencing behavior changes significantly when Select Line Conferencing is set to Yes which automatically sets No Dial Tone Conferencing to Yes Specifically e If the user finishes dialing the intended conferee pressing the initial call appearance completes the conference as if the Join softkey was pressed e If the user has not finished dialing the intended conferee pressing the initial call appearance placed on soft hold when Conference or Add was pressed cancels the conference set up e If the user presses the Conference or Add softkey then immediately presses a hard held call appearance the previously held call appearance is retrieved from hold and joins the existing conference When the system parameter Select Line Conferencing is set to No the user cancels the conference setup by pressing the call appearance on soft hold before pressing Join Selecting Issue8 August 2010 43 Communication Manager Administration a hard held call appearance during conference setup establishes the held call as the intended conferee For either Select Lin
173. m the usual office the telephone would attempt to access the local backup file server instead of the remote home file server and could obtain a different backup file than that of the user Additionally the only contacts a user has access to when registered via USB Login are the contacts available on the USB device properly formatted as a 9xxxContacts txt file using the Avaya USB tool or another method USB Pictures As of Software Release 3 0 one or more pictures from a USB flash drive device can be used as screen savers The USB device may contain any number of jpg or jpeg files that can be used in place of a default or custom screen saver s If multiple files are provided the telephone will present each picture in order based on the order the pictures were saved changing to the next image after the number of seconds specified by the timer parameter which has a default of 5 seconds These pictures also be viewed directly by using the My Pictures option on the Avaya A Menu or on the Home screen Users and administrators can use the Avaya one X Deskphone USB Companion to format digital pictures that will be used as screensavers This pc based tool is available on the Avaya support Web site If you want to set up digital picture files manually without using the Avaya one X Deskphone USB Companion follow these instructions 1 Create a Pictures directory on the USB device 2 Add one or more images with an extension o
174. mber 03 300509 provides detailed instructions for administering an IP telephone system on Avaya Communication Manager See Chapter 3 Managing Telephones which describes the process of adding new telephones Also you can locate pertinent screen illustrations and field descriptions in Chapter 19 Screen References of that guide e Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 provides detailed information about switch administration for your network IP Interface and Addresses Follow these general guidelines e Define the IP interfaces for each CLAN and Media processor circuit pack on the switch that uses the IP Interfaces screen For more information see Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 e On the Customer Options form verify that the IP Stations field is set to y Yes If it is not contact your Avaya sales representative The IP Softphone field does not have to be set to y Yes UDP Port Selection The 9600 Series IP Deskphones can be administered from the Avaya Communication Manager Network Region form to support UDP port selection Locate specific port assignment diagrams in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 For Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones Document Number 16 603
175. mode are null After SCREENSAVERON BAKLIGHTOFF additional minutes the screen saver is displayed WMLIDLETIME has no effect WMLIDLETIME SCREENSAVERO BAKLIGHTOFF is After SCREENSAVERON minutes and N is non zero non zero the screen saver is displayed WMLIDLEURI After BAKLIGHTOFF are null SCREENSAVERON additional minutes the backlight is set to low power mode WMLIDLETIME BAKLIGHTOFF SCREENSAVERON Every WMLIDLETIME minutes a and is non zero is non zero GET is sent for WMLIDLEURI and WMLIDLEURI the browser is displayed The Web are non null page may contain its own timer to cycle through additional Web pages The backlight is set to low power mode after the specified time and the screen saver is displayed de on the SCREENSAVERON value Note The 9610 IP Telephone uses the IDLEAPP value in the 96104data txt file instead of WMLIDLEURI in the settings file For more information see Special Administration for the 9610 on page 146 and 9610 Backup Restore on page 133 Note The Backlight Off icon allows the end users to bypass the timers in Table 22 and set the the backlight to its lowest level automatically You can administer the Backlight Off icon on a 9600 Series IP Telephone softkey as described in Administering Features on Softkeys The backlight for any adjunct button module will follow the behavior of the backlight of the telephone to which the button module is attached Requirements for USB
176. n HTTPS GET operations during startup TLSPORT Specifies the TCP port number used for HTTPS file downloading TLSSRVR IP Address es or DNS name s of Avaya file server s used to download configuration files Note Transport Layer Security is used to authenticate the server TLSSRVRID Controls whether the identity of a TLS server is checked against its certificate UNNAMEDSTAT Specifies whether the telephone will attempt unnamed registration VLANTEST Controls the length of time the telephone tries DHCP with a non zero VLAN ID When the interval is exceeded the telephone records the VLAN ID so that it is not used again and DHCP continues on the default VLAN The default is 60 seconds The parameters in Table 8 are saved in a 9600 Series IP Telephone s non volatile memory If the DHCP server is not available for any reason during telephone restart or reboot the telephone uses these saved parameters DHCP Generic Setup This document is limited to describing generic DCHPv4 and DHCPv6 administration that works with the 9600 Series IP Deskphones Several DHCP software alternatives are common to Windows operating systems including e Windows NT 4 0 DHCP Server e Windows 20009 DHCP Server e Windows 20039 DHCP Server Any other DHCP application might work It is the responsibility of the customer to install and configure the DHCP server correctly 58 9600 Series IP Deskphone Administrator Guide Release 6 0 DHCP Server Administrati
177. n Ring Button View 67 68 65 226 128 77 134 46 150 91 225 162 146 90 214 89 88 301 70 33 69 92 27 227 52 258 151 1 of 7 Issue 8 August 2010 121 Administering Telephone Options Table 16 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number busy ind call disp call fwd call park call pkup callr info call timer cancel cas backup cdr1 alrm cdr2 alrm cfwd bsyda cfwd enh check in check out class rstr clk overid conf dsp con stat consult cov cback cov msg rt cpn blk cpn unblk crss alert cw ringoff date time deact tr g delete msg Busy Make Call Call Forwarding Call Park Call Pickup Caller Info Ctime Cancel CAS Backup CDR 1 Failure CDR 2 Failure Call Forwarding bsyda ext Call Forwarding Enhanced Check In Check Out COR Clocked Override Conference Display Console Status Consult Coverage Callback Cover Msg Retrieve CPN Block CPN Unblock Crisis Alert CW Aud Off Date Time Cont Deact Delete Message 39 16 74 45 34 141 243 51 76 106 117 84 304 29 28 59 112 325 185 42 17 12 164 165 247 62 23 47 14 2of7 122 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Features on Softkeys Table 16 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number dial icom Dial Icom 32 did remove DID Remove 276 did view
178. n The noise reduction threshold for the handset threshold for the has a default value of 0 for a typical office handset environment 1 for call center applications 2 and 4 for increasingly noisy audio environments and 3 where noise reduction is disabled HD Tx Gain Headset transmit Headset transmit gain has a default value of gain 0 for normal transmit gain 1 for 6dB of gain and 2 for 6dB of gain AUDIOENV a range of 0 to 299 beginning with Release 2 0 Set AUDIOENV 0 is the nominal setting 0 0 0 0 For more information see Audio Quality Tuning for IP Telephones Issue 2 on www avaya com support IPv4 and or IPv6 Operation A Important IPv6 operation is limited to a specific customer set and is not for general use Issue 8 August 2010 71 Server Administration As of software Release 6 0 and later Internet Protocol IP operation determination follows this order e If NVVPNMODE parameter value is set to 1 Yes only IPv4 operation is enabled e II NVVPNMODE is set to 0 No the IPv6 status IPV6STAT parameter is checked to see if IPv6 is allowed if set to 0 No then only IPv4 operation is enabled e f IPVGSTAT is set to 1 support IPv6 then the DHCPSTAT parameter is checked If DHCPSTAT is set to 1 use DHCPv4 only then IPv4 only is enabled But if an IPv6 address was manually programmed dual stack operation is enabled If DHCPSTAT is set to 2 use DHCPv6 only then IPv6 only is ena
179. n parameter is administered in multiple places the last server to provide the parameter usually has precedence The precedence from lowest to highest is 1 Manual administration with the two exceptions described for the system parameter STATIC on page 96 DHCP except as indicated in Table 9 DHCPACK Setting of Parameter Values the 46xxsettings txt file the Avaya call server Backup files if administered and if permitted and finally LLDP except for setting the call server and file server IP addresses for which it has the lowest precedence LLDP is only supported in IPv4 mode Oo 0i CO In The Administrative Process The following list depicts administration for a typical 9600 Series IP Telephone network Your own configuration might differ depending on the servers and system you have in place 1 Switch administered for 9600 Series IP Deskphones 2 LAN and applicable servers administered to accept the telephones Telephone software downloaded from the Avaya support site 46xxsettings file updated with site specific information as applicable 9600 Series IP Deskphones installed For more information see the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 and for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones Document Number 16 603603 6 Individual 9600 Series IP Deskphones updated using Craft procedures
180. ne from using the backup file as a back door for making changes to the settings However some customers centralize the customized relabeling of administered features and want to be able to upload changes to these labels despite forbidding end users to change settings The parameter OPSTAT2 can override the value of OPSTAT for this specific case setting OPSTAT2 to 1 allows the telephone to accept changes to the customized labels stored in the backup file regardless of the OPSTAT value Note Software Release 3 0 added the system parameter OPSTAT2 Regardless of the preceding text on OPSTAT settings if the value of OPSTAT2 has the value 1 then any customized labels in the user s backup file are uploaded and used as if the value of OPSTAT permitted this action However in order to restore the personalized customized labels from the backup file to the telephone the user needs to restart the phone by logging out and then logging back in again Main Avaya Menu with WML Applications Administered Administering AMADMIN provides direct links to one or more WML applications As Figure 2 shows the first level Avaya Menu includes entries for three sample WML applications a Phone Settings menu choice for telephone options and settings and the telephone log out 148 9600 Series IP Deskphone Administrator Guide Release 6 0 Avaya A Menu Administration Figure 2 Avaya Menu with WML Applications Installed as the first three Menu options
181. nister Telephone Options 9600 Series IP Deskphones Covers backup and restoration of telephone data Also describes how to use local procedures to customize a single telephone from the dialpad 12 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 8 Administering Applications and Options Chapter 9 Administering Specific 9600 Series IP Deskphones Appendix A Glossary of Terms Other Documentation Provides a table of customizable application specific parameters to provide administrative control of telephone functions and options Covers special administration requirements for applicable 9600 Series IP Telephone models Provides a glossary of terms used in this document or which can be applicable to 9600 Series IP Deskphones Other Documentation See the Avaya support site at http www avaya com support for 9600 Series IP Telephone technical and end user documentation For information about administering a virtual private network VPN for 9600 Series IP Deskphones see the VPN Setup Guide for 9600 Series IP Telephones Document Number 16 602968 also available on the Avaya support site Web sites that list related non Avaya documents such as those published by the Internet Engineering Task Force IETF and the International Telecommunication Union ITU are provided in the sections that follow IETF Documents IETF documents provide standards relevant to IP Telephony an
182. not counted as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number Packetization Delay No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any potential delay associated with the codec One way Network Delay No data or an integer number of milliseconds The number is one half the value RTCP or SRTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the Compensation Delay average delay introduced by the jitter buffer of the telephone The implication for LAN administration depends on the values the user reports and the specific nature of your LAN like topology loading and QoS administration This information gives the user an idea of how network conditions affect the audio quality of the current call Avaya assumes you have more detailed tools available for LAN troubleshooting Qtest for Audio Quality A Qtest capability can be enabled that allows network quality information to be displayed when the deskphone is not on a call When the QTESTRESPONDER parameter is set to an IP Address a Qtest softkey displays on the Network Information screen when a call is not active 28 9600 Series IP Deskphone Administrator Guide Release 6 0 Other Network Considerations see Network Audio Quality Display for information on accessing this screen When the Qtest softkey is press
183. o 3 static programming overrides both file server and call server administered data Allows a call server IP Address that has been manually programmed into a telephone to override any value received via DHCP or via this configuration file A manually programmed IP Address will only be used if it is not 0 0 0 0 so this parameter may be used to allow only specific telephones to use a different value than otherwise provided by this configuration file If STATIC is to be used to select a manual override of file server IP Address es STATIC must be set via DHCP not via this configuration file One or more Push application server subscription URLs separated by commas without any intervening spaces 0 255 ASCII characters including commas A list of feature number identifiers for softkey features potentially available for the entire active call state Zero to 255 ASCII characters consisting of zero to three whole numbers separated by commas without any intervening spaces For more information see Administering Features on Softkeys on page 118 Path name prepended to all file names used in HTTP GET operations during startup Zero to 127 ASCII characters TCP port number used for HTTP file downloading 2 to 5 ASCII numeric digits Valid values are 80 through 65535 Controls whether the identity of a TLS server is checked against its certificate 1 ASCII numeric digit Valid values are 1 Provides additional security by checking to v
184. o on and resets If there is no valid IP Address the telephone immediately starts tagging with the new VLAN ID without resetting 110 9600 Series IP Deskphone Administrator Guide Release 6 0 Link Layer Discovery Protocol LLDP Table 15 Impact of TLVs Received by 9600 Series IP Deskphones on System Parameter Values continued System Parameter Name TLV Name Impact L2Q L2QVLAN L2QAUD L2QSIG DSCPAUD DSCPSIG MCIPADD TLSSRVR and HTTPSRVR L2Q MED Network Policy TLV Proprietary Call Server TLV Proprietary File Server TLV Proprietary 802 1 Q Framing L2Q set to 2 off If T the Tagged Flag is set to 0 set to 1 on if T is set to 1 L2QVLAN set to the VLAN ID in the TLV L2QAUD and L2QSIG set to the Layer 2 Priority value in the TLV DSCPAUD and DSCPSIG set to the DSCP value in the TLV A check is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if e the value of USE DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the Application Type is not 1 Voice or e the Unknown Policy Flag U is set to 1 MCIPADD will be set to this value if it has not already been set TLSSRVR and HTTPSRVR will be set to this value if neither of them have already been set The default L2Q is set to the value of this TLV No change is made to the current L2 tagging but th
185. ocal dialpad procedure password Null or 1 7 ASCII digits If set password must be entered immediately after accessing the Craft Access Code Entry screen either during initialization or when Mute or Contacts for the 9610 is pressed to access a craft procedure Intended to facilitate restricted access to local procedures even when command sequences are known Password is viewable not hidden Local dialpad Administrative Options status O all Administrative Craft Options are allowed 1 only VIEW is allowed 12 of 18 Issue8 August 2010 93 Administering Telephone Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PUSHCAP 2222 Push capabilities Valid values are any three or four digit combination using only the digits 0 1 or 2 For information on push messaging and administration see the Avaya one X Deskphone Edition for 9600 Series IP Telephones Application Programmer Interface API Guide Document Number 16 600888 PUSHPORT 80 TCP listening port number used for the telephone s HTTP server 2 to 5 ASCII numeric digits 80 through 65535 QKLOGINSTAT 1 Quick login permission flag Valid values are 1 Quick login permitted user must press the key to see the previous Extension and Password 02 Quick login not permitted the user must explicitly enter the Extension and Password QTESTRESPONDER
186. ocol LLDP on page 107 UDP Port Selection on page 39 and Appendix B Related Documentation DHCP and File Servers on page 55 and Chapter 7 Administering Telephone Options DHCP and File Servers on page 55 and Chapter 7 Administering Telephone Options DHCP and File Servers on page 55 and Chapter 6 Telephone Software and Application Files DHCP and File Servers on page 55 and Chapter 6 Telephone Software and Application Files Link Layer Discovery Protocol LLDP on page 107 Secondary Ethernet Hub Interface Enable Disable in the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide DHCP and File Servers on page 55 and especially HTTP Generic Setup on page 62 Also Chapter 8 Administering Applications and Options VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 2 of 2 General information about administering DHCP servers is covered in DHCP and File Servers on page 55 and more specifically DHCP Server Administration on page 56 General Issue 8 August 2010 17 Administration Overview and Requirements information about administering HTTP servers is covered in DHCP and File Servers and more specifically HTTP Generic Setup Once you are familiar with that material you can administer telephone options as described in Chapter 7 Administering Telephone Options Parameter Data Precedence If a give
187. on DHCP Server Setup DHCP server setup involves 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with e IP Addresses available for the 9600 Series IP Deskphones e The following DHCP options if IPv4 will be used Option 1 Subnet mask As described in Table 3 item 3 Option 3 Gateway router IP Address es As described in Table 3 item 1 If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP Addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP Addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP Addresses This domain name is appended to the DNS name before the 9600 IP Telephone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the HTTP server Otherwise you can specify a DOMAIN as part of customizing HTTP as indicated in DNS Addressing on page 104 Option 51 DHCP lease time If this option is not received the DHCPOFFER is not be accepted Avaya recommends a lease time of six weeks or greater I
188. on Parameters Touchscreen phones only WMLPROXY Null Optional WMLPORT HTTP Optional Text string containing the IP Address in dotted decimal or DNS format of your corporate proxy server through which one accesses external Web sites The World Clock application requires access to an external Web site to retrieve data Text string containing the TCP port number for the HTTP proxy server Indicator to enable disable the World Clock application Valid values are z Null Disabled do not show the World Clock application on the Home screen Any text string other than null Enabled show the World Clock application on the Home screen Text string containing the IP Address in dotted decimal or DNS format of your corporate proxy server through which one accesses external Web sites The Weather application requires access to an external Web site to retrieve data Text string containing the TCP port number for the HTTP proxy server 6 of 7 Issue 8 August 2010 143 Administering Applications and Options Table 19 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range WEATHERAPP default Optional Indicator to enable disable the Weather application for touchscreen deskphones only Valid values are Null Disabled do not show the Weather application on the Home screen Any text string other than null Enabled show the
189. on page 55 Among other data passed to the telephone is the IP Address of the HTTP or HTTPS server Step 3 VPN optional The telephone then determines whether to establish a Virtual Private Network VPN connection If yes the telephone establishes a VPN tunnel as appropriate for its administration Step 4 Download files The 9600 Series IP Deskphones can download configuration files language files and certificate files from either an HTTP or HTTPS server but they can only download software files from an HTTP server The telephone first downloads an upgrade configuration file which tells the telephone which software files it should use The telephone then downloads a settings configuration file and based on those settings it may then download language files and or certificate files Finally the telephone will download one or two new software files depending on whether or not the software in the telephone is the same as that specified in the upgrade file For more information about this download process and settings file see Chapter 6 Telephone Software and Application Files Step 5 Register with the call server The call server referred to in this step is Avaya Aura Communication Manager In this step the telephone might prompt the user for an extension and password The telephone uses that information to exchange a series of messages with the call server For a new Issue8 August 2010 21 Administration Overvie
190. on softkeys in the Phone application The number of features you can place on a set of softkeys depends on the call state the telephone is presenting to the user The chart below lists the call states for which you can administer softkeys the relevant system parameter associated with a call state the maximum number of features you can specify in that system parameter and the softkey numbers that can take administered features Call State System Parameter Maximum of Available Features Allowed Softkeys Idle IDLEFEATURES 6 All softkeys Dialing DIALFEATURES 5 1 3 amp 4 Active with ringback RINGBKFEATURES 3 D 118 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Features on Softkeys Active with talk path TALKFEATURES 3 4 Note The system parameters are described in more detail in Table 12 This capability works as follows e You administer feature buttons for the telephone on the call server as you normally would and the call server sends these button assignments to the telephone as it always has e Inthe 46xxsettings file you administer any or all of the system parameters indicated in the chart above Each parameter consists of a list of one or more feature numbers up to the maximum indicated in that chart with each feature number corresponding to a specific administrable feature Table 16 lists the administrable features and their associated numbers e The telephone compares the list of features yo
191. on the Home Screen 153 Sample Avaya Menu Administration File Template 158 Guest User Administration 2 2 ee 160 Timer Operation 1 412460 4 6 cde he SSS HED RR SEEDED OH 160 Requirements for USB Devices es 161 USE File Device Support gt s cb we eee Dee concisa 162 Contacts File Format for USB Devices eens 162 USB LOU SO cie EU TT 163 USB PIOS sus mh ew tee deeb eh ERE AE GEdee oe SE 164 6 9600 Series IP Deskphone Administrator Guide Release 6 0 Contents Chapter 9 Administering Specific 9600 Series IP Deskphones 167 ltrodUuclofni kde oko ko do a ARA ORO AA ee RC 167 Special Administration for the 9610 IP Telephone 167 General Functionality uuu xcu Sete Geese A 167 Key 9610 Administration Concepts 2 06 ee eee ee es 168 Backup File Format 1 lt is ci ow cent 2 nro 169 Main Menu MM Administration 170 Contacts Application Administration 171 The 9610 Idle Application WMLIDLETIME SCREENSAVERON IDLEAPP andWMLSMALL llle 171 9610 Craft Procad ies lt c c ci dae ee eee dG dwesr 93 3 173 Troubleshooting a 9610 IP Telephone eee 173 Sample 9610data txt File 174 Sample idle wml File 2 cece eed bene ee 225 2 e 176 Sample hotel wml File
192. ons from parent to propagate to this Za object 17 Now have your users do a manual backup They will be prompted for their user id and password When each backup completes successfully the telephone will remember the userid and password and automatic backups will proceed normally Issue8 August 2010 69 Server Administration For Apache Web Servers 1 Create a backup folder under the root directory of your Web server and make the folder writable by everyone All backup files will be stored in that directory If your backup folder is for instance C Program Files Apache Group Apache2 htdocs backup the 46xxsettings txt file should have a line similar to SET BRURI http www website com backup If your backup folder is the root directory the 46xxsettings ixt file should have a line similar to SET BRURI http www website com 2 Edit your Web server configuration file httpd conf 3 Uncomment the two LoadModule lines associated with DAV LoadModule dav module modules mod dav so LoadModule dav fs module modules mod dav fs so Note If these modules are not available on your system typically the case on some Unix Linux Apache servers you have to recompile these two modules mod dav amp mod dav fs into the server Other ways to load these modules might be available Check your Apache documentation at http httpd apache org docs for more details 4 Add the following lines in the httpd conf file
193. or suppressed applications This prevents a user from bypassing your APPSTAT restrictions by editing the backup file For information about APPSTAT see The Application Status Flag APPSTAT on page 144 132 9600 Series IP Deskphone Administrator Guide Release 6 0 9610 Backup Restore During backup file restoration user activity is prohibited until a Retrieval successful or Retrieval Failed message displays When a restore attempt fails if a retrieved file has no valid data or if a retrieved file cannot be successfully stored a Retrieval Failed message displays at the telephone until the user takes another action Data retrieval considerations are as follows e When you create a backup file rather than edit an existing one be sure to create the file with UTF 16 LE little endian characters with Byte Order Mark BOM for LE of OXFFFE e Backup saves data values using the generic format name value For specific formats see Backup e All identifiers for example names are interpreted in a case insensitive manner but the case of parameter values Contact names and numbers is preserved e Spaces preceding within or following a name are treated as part of the name e CR and lt LF gt UTF 16 characters 0x000D and 0x000A respectively are interpreted as line termination characters e Blank lines are ignored e When an identifier is not recognized or is invalid the entire line is ignored Likewise if an identifi
194. or memory stick The telephone user guide provides detailed information on this capability Contact files merged or written to the phone s Contacts list must be in a specific format The user guides advise end users of two ways to ensure that a Contact list is formatted properly The rest of this section documents the 9xxxContacts txt file requirements Use this information as a guide to export contacts from Outlook and other similar software applications without using the Avaya one X Deskphone USB Companion tool The contacts file must be a little endian Unicode text file That is each character in the file is a 16 bit integer value stored least significant byte first The first two bytes of the file are a Byte Order Mark which must be FF followed by FE hexadecimal The file name must be 9xxxContacts txt without the quotes Each contact entry consists of a single line terminated by lt CR gt lt LF gt Carriage Return 000D hex and Line Feed 000A hex An entry contains 1 name 1 to 3 phone numbers and 0 to 3 types Separate the fields within each contact entry with one or more tabs 162 9600 Series IP Deskphone Administrator Guide Release 6 0 Requirements for USB Devices The detailed contact entry format is lt name gt lt tab gt lt numberl gt lt tab gt lt typel gt lt tab gt lt number2 gt lt tab gt lt type2 gt lt tab gt lt num ber3 gt lt tab gt lt type3 gt lt CR gt lt LF gt Name and Number field
195. or Cache GUESTDURATION 2 Guest login duration in hours One or two ASCII numeric digits Valid values are 1 through 12 GUESTLOGINSTAT 0 Guest login permission flag If 1 the Guest Login option is listed on the Avaya Menu if 0 the Guest Login option is not available GUESTWARNING 5 Guest login warning in minutes to indicate when to notify the user that GUESTLOGINDURATION will expire One or two ASCII numeric digits Valid values are 1 through 15 HEADSYS 1 Headset operational mode One ASCII numeric digit Valid values are 0 or 2 General Operation where a disconnect message returns the telephone to an idle state 1 or 3 Call Center Operation where a disconnect message does not change the state of the telephone HOMEIDLETIME 10 For touchscreen deskphones only the number of minutes after which the Home screen will be displayed Value is 1 or 2 ASCII numeric digits 0 through 30 If you prefer an idle Web page to display instead of the Home screen set this value to less than the WMLIDLETIME value HTTPDIR Null HTTP server directory path The path name prepended to all file names used in HTTP and HTTPS get operations during initialization Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required The command syntax is SET HTTPDIR myhttpdir where myhttpdir is your HTTP server path HTTPDIR is the path for all HTTP operations except for BRUHI 6 of
196. phones might have additional optional information that you can administer For more information see Chapter 8 Administering Applications and Options VLAN Considerations This section contains information on how to administer 9600 Series IP Deskphones to minimize registration time and maximize performance in a Virtual LAN VLAN environment If your LAN environment does not include VLANs set the system parameter L2Q to 2 off to ensure correct operation VLAN Tagging IEEE 802 1Q tagging VLAN is a useful method of managing VoIP traffic in your LAN Avaya recommends that you establish a voice VLAN set L2QVLAN to the VLAN ID of that VLAN and provide voice traffic with priority over other traffic If LLDP was used set the telephones VLAN that setting has absolute authority Otherwise you can set VLAN tagging manually by DHCP or in the 46xxsettings txt file If VLAN tagging is enabled L2Q 0 or 1 the 9600 Series IP Deskphones set the VLAN ID to L2QVLAN and VLAN priority for packets from the telephone to L2QAUD for audio packets and L2QSIG for signalling packets The default value 6 for these parameters is the recommended value for voice traffic in IEEE 802 1D Regardless of the tagging setting a 9600 Series IP Telephone will always transmit packets from the telephone at absolute priority over packets from the secondary Ethernet interface i e from an attached PC The priority settings are useful only if the downstream eq
197. played the Idle Application is not visible until the screen saver is removed The screen saver is removed when the user goes off hook presses a button or the telephone receives an incoming call For example e if an IDLEAPP display is desired when the telephone has been idle for 30 minutes Avaya recommends that IDLEAPP be administered as non null that WMLIDLETIME be set to 30 and SCREENSAVERON be set to 999 e f a WMLSMALL URL display is desired when the phone has been idle for 30 minutes Avaya recommends that IDLEAPP be administered as null that WMLIDLETIME be set to 30 that SCREENSAVERON be set to 999 and that WMLSMALL be administered as a valid URL e To display the Avaya Screen Saver after 30 minutes of telephone idle time set IDLEAPP to null set WMLIDLETIME to 999 set WMLSMALL as desired with a URL if Main Menu WML links are to be displayed or null if not and set SCREENSAVERON to 30 See Sample 9610data txt File Sample idle wml File and Sample hotel wml File for examples of generic files to use as templates Also see the Avaya 9600 Series IP Telephones support Web site for a downloadable example of typical 9610 setup files 172 9600 Series IP Deskphone Administrator Guide Release 6 0 Special Administration for the 9610 IP Telephone 9610 Craft Procedures Unlike the other 9600 Series IP Telephones press the Contact button twice instead of pressing Mute to access local
198. plication is empty selecting List is the same as pressing the Start button When LISTAPP is non null the assumption is the administrator has populated it with a URI for a WML based application to be displayed when List is selected When retrieving data the following applies e f the Byte Order Mark BOM is not OxFFFE the entire file is rejected and the retrieval fails e All identifiers for example names are interpreted in a case insensitive manner e The case of parameter values and Contacts names and numbers are preserved e Spaces preceding within or following a name or value are treated as part of that entity e CR and lt LF gt are interpreted as line termination characters e Blank lines are ignored e If an identifier is not recognized or is invalid the entire line is ignored Issue 8 August 2010 135 Administering Telephone Options e If an identifier is valid but the data itself is invalid or incomplete the line is ignored The determination of what constitutes a valid value for each data element is specified in General 9610 Restore Processing and Backup File Format e If more than one line contains a value for a parameter or Contacts entry the last value read is used hence new values overwrite previous values as lines are read from the file In all other cases the order of the lines in the file does not matter The success of the retrieval process requires the telephone to obtain the backup file
199. plications The binary 1 allows full display and access to all options and related applications OPSTAT override flag If set to O OPSTAT is not affected If set to 1 OPSTAT is unaffected with the exception that any changes to customized labels in the backup file are uploaded and used as if OPSTAT permitted this action 1 of 7 138 9600 Series IP Deskphone Administrator Guide Release 6 0 Customizing 9600 Series IP Telephone Applications and Options Table 19 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Call Log History Parameters CLDELCALLBK 0 LOGBACKUP 1 LOGMISSEDONCE 0 LOGUNSEEN 0 Optional Optional Optional Optional Delete calls from the Missed Call Log History when the user returns the call from the Call Log History Values are 1 No Oz Yes Back up the user s Call Log History Values are 1 Yes the Call Log History is backed up to the same backup file as all other user data see Table 17 for information subject to normal administration of that file O No Maintain only one Missed call entry for multiple Missed calls from the same originating phone number Values are 1 Yes each Missed Call entry is maintained along witha Missed Call counter that tracks the number of times up to 99 the originating number called OzNo each Missed Call creates a new entry Maintain a Call Log History entry
200. pplication Display on the Home Screen Table 21 shows the icons suggested description s and numbering to use to specify the WML applications you want the Home screen to display Table 21 Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Suggested Label specify Label Number xx value in AMBLxx shown below 1 Alarm Clock Wakeup Call 2 Business data Sales Data Analysis E Issue 8 August 2010 153 Administering Applications and Options Table 21 Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Suggested Label specify Label Number xx value in AMBLxx shown below 3 Calendar 4 Communications 5 Control remote 6 Directory 7 Document Folders Notes 8 Emergency Assistance 9 Food Restaurant 154 9600 Series IP Deskphone Administrator Guide Release 6 0 Table 21 Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Label Number xx value shown below Avaya A Menu Administration Suggested Label specify in AMBLxx DEEBBDIUE 10 Financial Information Front Desk Help Site Help Feature Help Guard Desk Information Inventory Location Map Issue 8 August 2010 155 Administering Applications and Options Table 21 Home Screen WML Application Icons Labels To Display This Icon Set AMICONxx to this Label Number xx value shown below
201. procedures Troubleshooting a 9610 IP Telephone e If the Directory functionality is not present make sure that you administer Directory Next and Call disp the latter which shows as Make call on the telephone on the CM station form in the first six call appearances feature buttons Applies to pre CM4 0 only e Any call appearances features administered beyond the first six call appearances feature buttons will be ignored Applies to pre CM4 0 only e If calls cannot be received on the 9610 check the station administration for a y in the Restrict Last Appearance field Change to n to allow incoming calls e If the Ext 9610data txt is not set up the phone will default to the 9610data txt file e If the 9610data txt file is not set up the telephone displays the message Restore Failed and the default Avaya start screen In this case even if CM Directory is administered the start screen appears and the Directory application will not be available e If Restore Failed appears on the screen when you bring up a 9610 this indicates the telephone could not find or load the backup file Check folder and file availability and permissions Check to be sure the filename matches the required conventions for individual extensions or generic backup for all 9610 IP Telephones Check to be sure the 46xxsettings txt file has a Set BRURI http xxx xxx xxx xxx entry where xxx xxx xxx xxx is the IP
202. ptions 112 Log Digit Smart Enbloc Dialing 116 M Main Menu No WML Applications di Main Menu MM Administration for the 9610 170 Main Menu without WML Applications 151 N NAT uiu moms dec E a e dies 41 Network Assessment 1 5 205 23 Network Audio Quality Display 28 Network Considerations Other 26 Network Information Required 25 Network Requirements 23 184 9600 Series IP Deskphone Administrator Guide Release 6 0 Server Administration bb O Server Administration DHCP 56 Server Requirements 24 On Hook Dialing administration 45 Settings File TT OPSTAT uio acd aai est dun a 91 138 148 Shuffling o sack ce a 54 Options and Applications Administering 137 Signaling Protocol changing 76 Options Administering 81 Smart Enbloc Dialing 116 Options Customizing 137 SNMB uuu iesus p kr EC EA oe X UM 26 Options entering using the Telephone Dialpad 112 Softkeys Administering Features on 118 Options for 9600 Series IP Telephone Administration 16 Software 2 0 a a a 76 Other Network Considerations 26 Software Checklist oo aa aa 55 Software Telephone 76 SREP do lc di A emt 31 P
203. r IPv4 addresses or colon hex format or DNS names for IPv6 entries If you use DNS the value of the DOMAIN parameter is appended to the DNS names that you specify If DOMAIN is null the DNS names must be fully qualified For more information about DNS see DHCP Generic Setup on page 58 and DNS Addressing on page 104 Table 3 Required Network Information Before Installation Per DHCP Server 1 Gateway router IP Address es 2 HTTP HTTPS file server IP Address es port number if different from the default and directory path if files are not located in the root directory 3 Subnetwork mask 4 Avaya call server IP Address es Issue8 August 2010 25 Network Requirements Table 3 Required Network Information Before Installation Per DHCP Server continued 5 Telephone IP Address range From To 6 DNS server address es If applicable As the LAN or System Administrator you are also responsible for e Administering the DHCP server as described in Chapter 5 Server Administration e Editing the configuration file on the applicable HTTP or HTTPS file server as covered in 9600 Series IP Telephone Scripts and Application Files Other Network Considerations SNMP The 9600 Series IP Deskphones are compatible with SNMPv2c and with Structure of Management Information Version 2 SMIv2 The telephones also respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 T
204. r to display feature buttons on available lines on the Call Appearance Phone screen Values are 1 Yes O No Gratuitous ARP flag Controls whether the telephone will process gratuitous ARPS or ignore them If you use Processor Ethernet PE duplication and if your phones are on the same subnet as the PE interfaces set this parameter to 1 to allow the fastest failover to the new PE interface Valid values are 1 Yes process gratuitous ARPS 0 No ignore gratuitous ARPS 5 of 18 86 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Options for the 9600 Series IP Telephones Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range GRATNAV6 0 Applies only to deskphones running software Release 6 0 and later Specifies whether gratuitous unsolicited IPv6 Neighbor Advertisement messages will be processed A received message is considered unsolicited if the telephone did not send a corresponding Neighbor Solicitation message first it is not determined by the value of the Solicited flag in the received message An IPv6 unsolicited Neighbor Advertisement message is similar to a gratuitous ARP message in IPv4 Valid values are 0 Do not process received unsolicited Neighbor Advertisement messages 1 Process received unsolicited Neighbor Advertisement messages if an entry already exists for the target address in the Neighb
205. redial only one number This restriction allows privacy once a given user has left the telephone You can e set APPSTAT to 1 for example in a staging area e administer a given telephone with Contact entries of your choice like the Concierge telephone number button in the earlier example e then move the telephone to where it will be used where you have administered APPSTAT to be for example 0 zero When the relocated telephone resets it retains its Contact entries like Concierge but does not allow the user to create new entries When you set APPSTAT to any valid value other than 1 the telephone does not accept any Contact button label changes that might have been made directly on a backup file Only the existing labels of the telephone are used This restriction prevents circumvention of the APPSTAT restrictions The WML applications are also suppressed by default Issue 8 August 2010 145 Administering Applications and Options Special Administration for the 9610 Administration of the 9610 IP Telephone is handled using the restore file rather than the settings file which is used by all other 9600 Series IP Telephones For information see 9610 Backup Restore on page 133 Special Administration for Touchscreen Deskphones The 9621G 9641G and 9670G are touch based phones and as such uses a touch based Home Screen in place of the Avaya Menu that other 9600 Series IP Deskphones use The Home Screen provides access to t
206. rkup Language used by the 9600 Series IP Telephone Web Browser to communicate with WML servers 5of5 Issue 8 August 2010 181 Glossary of Terms 182 9600 Series IP Deskphone Administrator Guide Release 6 0 Index Numerical 802 1X isa cr Re Ro woe ek exe p 105 9600 Series IP Telephones Administering Options for 81 Administration Alternatives and Options 16 Customizable System Parameters 82 Customizing Applications and Options 137 General i doe ose xc Row b Wo xo 15 Initialization Process 20 Scripts and Application Files 76 9610 Craft Procedures 173 9610 File Retrieval General Processing 135 9610 IP Telephone o 49 9610 IP Telephone Special Administration for 146 9610 IP Telephone Troubleshooting 1738 9610 Key Administration Concepts 168 9610 Restore File 133 9610 Retrieval Procedures 134 9620 9620C 9620L IP Telephone Feature administration 49 9650 IP Telephone Special Considerations 52 A About This Guide ls 9 Ad Hoc Conferences o 52 Administering Applications and Options 137 167 Administering Avaya Communication Manager 37 Administering Features 48 Administering Telephone Options 81 Administration Alternati
207. rsion of the document was revised and issued in May 2009 to support the addition of the 9670G telephone model running on 9600 Series IP Telephone Software Release 2 0 this 9670 specific issue was concurrent with Issue 6 for Software Release 3 0 This version of this document was revised and issued in November 2009 to support 9600 Series IP Telephone Software Release 3 1 In addition to software enhancements this version incorporates the 9670G IP Telephone s administration requirements and information previously issued separately in May 2009 This is the current version of this document revised and issued in August 2010 to support 9600 Series IP Deskphone Software Release 6 0 and the addition of four new deskphone models 9608 9611G 9621G and 9641G this release also supports the BM12 Button Module Release 6 0 was numbered to be compatible with Release 6 0 of Avaya Aura Communication Manager and Release 6 0 of Avaya Aura System Manager What s New in This Release describes Release 6 0 in more detail Note that for 9600 Series IP Deskphones other than the new 9608 9611 9621G and 9641G models Software Release 3 1 issued in November 2009 still applies Whats New in This Release New material in this issue to support Release 6 0 software includes the following features and functionality that apply only to the new 9608 9611G 9621G and 9641G IP Deskphones 10 9600 Series IP Deskphone Administrator Guide Release 6 0 Wha
208. s can start and end with a double quote character The name and number1 are required and each must be at least one character not counting quotes Limit names and phone numbers to 20 characters for the name 30 for the numbers Values are truncated if they exceed these maximum sizes Types must be 3 characters starting and ending with a slash character with a digit character 0 to 3 in between e g 1 Leading and or trailing spaces are ignored for type fields The Types are 0 for General 1 for Work 2 for Mobile and 3 for Home Types are optional and missing types default to 0 General Lines may be at most 255 Unicode characters long including the lt CR gt lt LF gt Blank lines including lines consisting only of spaces and or tabs are ignored A field other than the first that consists of only spaces is ignored Because types can be omitted if the potential type field is more than 3 characters or does not start and end with a slash it is considered the next number field if any e g 1 and 02 would be considered numbers Entries are invalid if e the name is null a non blank line starts with tab or with followed by tab e there is no numberl1 field m e any number field is null for example just for number2 e a potential type field contains an invalid digit not 0 1 2 or 3 or consists of or e more than three numbers are provided e the entry contains more
209. s All administered Button Module Labels Call Appearances and Feature Buttons display on the corresponding module buttons In Table 7 the term phone screen refers to either the call appearance screen or the features screen as applicable to the button type Table 7 Station Form Administration Results Feature Call Appearance CA Bridged Call Appearance BA are displayed buttons on the Station form on this deskphone as 9620 9620L 9608 9650 9650C 9670G 9620C 9611G 9621G 9630 9630G 9640 9640G 9641G 1to3 Phone screen Phone screen Phone Phone screen screen 9620 9620L 9608 9650 9650C 9670G 9620C 9611G 9621G 9630 9630G 9640 9640G 9641G 4 to 11 CAS BAs on CAS BAs on Aux buttons CAs BAs on Phone screen Phone 1108 Phone must scroll to screen must CAs BAson screen all see more than 3 scroll to see Phone buttons also more than 6 screen appear on must scroll the Quick to see more Touch panel than 3 if enabled and not on the display screen If Quick Touch panel is disabled 6 CAs display switch to Features and scroll to see up to 12 feature buttons 1 of 2 50 9600 Series IP Deskphone Administrator Guide Release 6 0 Feature Buttons and Call Appearances Table 7 Station Form Administration Results continued Feature Call Appearance CA Bridged Call Appearance BA are displayed buttons on the Station form on this deskphone as 12 to 19 N A Scroll to see Aux buttons
210. s If all or any buttons are empty that should indicate to the user that some configuration or administration needs to be done For the 9670 the user can select to display all eight or no Quick Touch buttons the 9621G and 9641G provide the option to display all eight or four or no Quick touch buttons Shuffling Administer shuffling on three forms e Feature Related Parameters form shown in Figure 10 Set the Direct IP IP Audio Connections field to y yes e IP Network Region form shown in Figure 14 Set both the Intra region IP IP Direct Audio field and the Inter region IP IP Direct Audio field to y yes e Station form shown in Figure 7 Set the Direct IP to IP Audio Connection to y yes The Station form setting overrides the network region which overrides the system setting Wide Band Codecs You must administer wide band codecs for each IP codec set and for IP network regions See Appendix B Sample Administration Forms for sample screens 54 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 5 Server Administration Software Checklist Ensure that you own licenses to use the DHCP HTTP and HTTPS server software Note You can install the DHCP and HTTP server software on the same machine AX CAUTION The firmware in the 9600 Series IP Deskphones reserves IP Addresses of the form 192 168 2 x for internal communications The telephone s improperly use addresses you specify if they are of that
211. s described in HTTP Generic Setup on page 62 24 9600 Series IP Deskphone Administrator Guide Release 6 0 Required Network Information Web and Push servers Optional If users have access to corporate WML Web sites administer the telephones as described in Chapter 5 Server Administration For push functionality a Trusted Push Server is needed The Trusted Push Server can be the same server as your WML server Avaya recommends that you restrict access to directories on the WML server that contain push content Note Push is supported only in IPv4 mode Your Web and push server configuration must be compatible with the requirements covered in the 9600 Series IP Telephone Application Programmer Interface API Guide Required Network Information Before you administer DHCP and HTTP HTTPS complete the information in Table 3 If you have more than one Gateway router HTTP HTTPS server or call server in your configuration complete Table 3 for each The 9600 Series IP Deskphones support specifying a list of IP Addresses for a gateway router HTTP HTTPS server and Avaya call servers Each list can contain up to 255 total ASCII characters with IP Addresses separated by commas with no intervening spaces Depending on the specific DHCP server only 127 characters might be supported When specifying IP Addresses for the file server or call server use either dotted decimal format XXX XXX XXX XXX or DNS names fo
212. server and transitioning from the standby to active state For more information see the Administrator Guide for Avaya Communications Manager Document Number 03 300509 Issue8 August 2010 35 Network Requirements 36 9600 Series IP Deskphone Administrator Guide Release 6 0 Chapter 4 Communication Manager Administration Call Server Requirements Before you perform administration tasks ensure that the proper hardware is in place and your call server software is compatible with the 9600 Series IP Deskphones Avaya recommends the latest PBX software and the latest IP telephone firmware Switch Compatibility and Aliasing IP Deskphones As of Release 1 2 9600 Series IP Telephones were natively supported by Avaya Communication Manager CM Release 4 0 Native support means that if you have CM 4 0 or greater deskphones do not have to be aliased Administer the deskphones on Avaya Aura Communication Manager as follows 9600 Series IP Deskphone Administer on CM 3 1 Administer on CM Model as 4 0 as 9608 4610 9630 9610 4610 9610 9611G 4620 9630 or 9640 9620 9620L 9620C 4610 9620 9621G 4620 9630 or 9640 9630 9630G 4620 9630 9640 9640G 4620 9640 9641G 4620 9630 or 9640 9650 9650C 4620 9650 9670G 4620 9630 or 9640 e You can add up to three SBM24 Button Modules on each deskphone that supports an SBM24 9608 9611G 9630 9630G 9640 9640G 9641G 9650 9650C and 9670 IP Deskphones You can add up to three BM12 B
213. set to 1 OPSTAT is unaffected with the exception that any changes to customized labels in the backup file are uploaded and used as if OPSTAT permitted this action PHNCC 1 Telephone country code The administered international country code for the location by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 3 digits from 1 to 999 PHNDPLENGTH 5 Internal extension telephone number length Specifies the number of digits associated with internal extension numbers by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 13 PHNEMERGNUM Null Emergency telephone extension number Specifies the number to be dialed automatically when the telephone user presses the Emerg button Value 0 30 ASCII dialable characters 0 9 and and no spaces Null is a valid value PHNIC 011 Telephone international access code The maximum number of digits if any dialed to access public network international trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 4 digits PHNLD 1 Telephone long distance access code The digit if any dialed to access public network long distance trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 digit or Null PHNLDLENGTH 10 Length of national telephone number The number of digits in the longest possible national tel
214. setup call appearance becomes soft held and the soft held call appearance becomes active as the setup call appearance This only works once the setup call appearance is connected on a call If Toggle Swap is pressed while the setup call appearance has ringback the call server sends a broken flutter to the setup call appearance Toggle Swap is ignored without a broken flutter if pressed while the setup call appearance is still dialing Toggle swapping the hold status of call appearances can be confusing to the user Conferencing Call Considerations This section provides information about conference call behaviors to consider when administering the call server The telephone application presents a user interface based in part on the deduction of the call state But as the administrator be aware that the following server based features can interact with the user interface resulting in a call state that might need explanation e When the system parameter Abort Conference Upon Hang up is set to Yes the user must dial and press the Complete softkey for the conference to be completed If the user hangs up during conference setup before pressing Complete the conference is cancelled with the held party remaining on hard hold When the system parameter Abort Conference Upon Hang up is set to No the user can hang up immediately after dialing dial a third party then press the Complete softkey to have the conference proceed normally e When the syste
215. specific company or individual the Subject and the validation process it goes through to determine if the subject is who it claims to be depends on the level of certification and the CA itself 10f5 Issue 8 August 2010 177 Glossary of Terms Digital Signature DNS Gatekeeper H 323 HTTP HTTPS IETF IKE IPsec ISAKMP LAN LLDP MAC A digital signature is an encrypted digest of the file message document driver program being signed The digest is computed from the contents of the file by a one way hash function such as MD5 or SHA 1 and then encrypted with the private part of a public private key pair To prove that the file was not tampered with the recipient uses the public key to decrypt the signature back into the original digest recomputes a new digest from the transmitted file and compares the two to see if they match If they do the file has not been altered in transit by an attacker Domain Name System an IETF standard for ASCII strings to represent IP Addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP Addresses Avaya 9600 Series IP Deskphones can use DNS to resolve names into IP Addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP Addresses were available as long as a valid DNS server is identified first H 323 application that performs essential control administrative and man
216. t Number 16 603603 for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 and Document Number 16 603603 for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones OPSTAT on page 91 and the respective User Guide for the specific telephone model 2 of 2 Telephone Initialization Process These steps offer a high level description of the information exchanged when the telephone initializes and registers This description assumes that all equipment is properly administered ahead of time The Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 and Document Number 16 603603 for 20 9600 Series IP Deskphone Administrator Guide Release 6 0 Telephone Initialization Process Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones provides a detailed description of initialization power up and reset Step 1 Access the network The telephone is appropriately installed and powered After a short initialization process the telephone displays the speed at which it is connected to the network and determines whether to initiate 802 1X network access procedures Step 2 DHCP If an IP address has not been manually configured in the telephone the telephone initiates DHCP as described in DHCP and File Servers
217. t name or ext Immediate Override Manual In MCT Activation MCT Control Directory Assistance CO Attendant Maj Min Hdwe Failure MM Basic MM Call MM CallFwd MM Datacnf MMI Circuit Pack Alarm 21 108 179 182 66 183 312 302 103 48 144 19 18 10 209 104 38 113 93 160 161 246 229 82 169 167 244 168 132 4 of 7 124 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Features on Softkeys Table 16 CM Feature Numbers for Assigning Softkeys continued Feature Name Default Label Feature Number mm multnbr MM MultNbr 170 mm pcaudio MM PCAudio 166 msg retr Message Retrieve 11 mwn act Message Waiting Act 97 mwn deact Message Waiting Deact 98 next Next 13 night serv Night Serv 53 noans alrt RONA 192 no hld cnf No Hold Conference 337 normal Nornal Mode 15 OCC rooms Occ Rooms 210 off bd alm Offboard Alarm 126 override Attndt Override 178 per COline CO Line 31 pms alarm PMS Failure 105 pos avail Position Available 54 pos busy Position Busy 119 post msgs Post Messages 336 pr awu alm Auto Wakeup Alm 116 pr pms alm PMS Ptr Alarm 115 pr sys alm Sys Ptr Alarm 120 print msgs Print Msgs 71 priority Priority 81 q calls NQC 87 q time OQT 86 release Attendant Release 50 release Station Release 94 remote tgs Remote TG 78 re ringoff Ringer Reminder 61 5 of 7 Issue 8 August 2010 125 Administering Telephone Options Table 16 CM Feature Numbers for Assignin
218. t Use UDP or TCP The number used in the 7 Received Qtest messages UDP Source Port field of Qtest packets sent by the phone The number used in the Any Received DNS messages UDP Source Port field of DNS packets sent by the telephone The number used in the Any Packets received by the TCP Source Port field of the telephone s HTTP client packets sent by the telephone s HTTP client Release 2 0 PUSHPORT Any Packets received by the TCP Pre Release 2 0 80 telephone s HTTP server 500 2070 or 4500 500 or 4500 Received IKE or IPsec TCP messages if NVIKEOVERTCP is 1 or 2 The number used in the Any TLS SSL packets received TCP Source Port field of the TLS by the telephone s HTTP SSL packets sent by the client telephone s HTTP client 68 Any Received DHCP messages UDP 161 Any Received SNMP messages UDP 500 Any Received DHCPv6 UDP messages 500 2070 or 4500 500 or 4500 Received IKE or IPsec UDP messages if NVIKEOVERTCP is 0 or 1 50000 Any Received CNA test request UDP messages The number used in the Any Received CNA registration TCP Source Port field of messages registration messages sent by the telephone s CNA test plug 1720 Any H 323 signaling messages TCP 1 of 2 30 9600 Series IP Deskphone Administrator Guide Release 6 0 Other Network Considerations Table 5 Received Packets Destination 9600 Series IP Telephone continued Destination Port Source Port Use UDP or TCP The number used in the 1719 H 323 R
219. t its call server is in the United States the PHNCC value needs to be set to 1 for the United States If the call server is in London PHNCC would be set to 44 even if the telephones it serves are in the United States Note In all cases the digits the telephones insert and dial are subject to standard Avaya server features and administration This includes Class of Service COS Class of Restriction COR Automatic Route Selection ARS and so on As indicated in Table 12 you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature Example A corporate voice network has a 4 digit dialing plan The corporate WML Web site lists a 4 digit telephone number as a link on the Human Resources page A 9620 user selects that link The 9620 deduces the telephone number is part of the corporate network because the length of the telephone number is the same as the corporate dialing plan The telephone dials the number without further processing Example A user notes a Web site contains an international telephone number that needs to be called and initiates the call The telephone determines the number to be called is from another Issue 8 August 2010 117 Administering Telephone Options country code The telephone then prepends the rest of the telephone number with PHNOL to get an outside line and PHNIC to get an international trunk The telephone then dials normally with the call server routing the ca
220. t s New in This Release The following new system parameters have been added to the list of Customizeable System Parameters in Chapter 7 CALCSTAT turns the touchscreen Calculator application on or off CLDISPCONTENT sets the call History list to show name only or name and number PHNSCRALL consolidates call appearances and feature buttons into one scrollable list instead of separate views WMLHELPSTAT sets or suppresses a touchscreen icon on the Home screen if no WML applications are administered A new BM12 Button Module is available for three of the four new 9600 Series IP Deskphones which allow up to three BM12 and or SBM24 button modules to be daisy chained to those phones multiple button modules attached to a Release 6 0 deskphone must all be of the same model type The BM12 contains an edit button which automatically displays the Personalize Labels screen on the deskphone to allow the user to change BM12 labels The Management Information Base MIB available on the Avaya support site at http www avaya com support has been updated for several new parameters and three parameters have been renamed to accommodate the BM12 Button Module A new power supply module the IP Phone Single Port PoE Injector SPPOE xx where xx represents the model number has been introduced to coincide with Release 6 0 The SP POE xx is the only supported telephone power module for the new 9608 9611G 9621G and the 9641G IP Deskphones
221. t time the phone starts up 0 to 255 ASCII characters zero or more IP addresses in dotted decimal colon hex or DNS name format separated by commas without any intervening spaces For VPN use see the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user Can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as a base settings for all user options and related applications except as noted in bor c b setting for view oriented applications for example the Network Information application as applicable c setting for Logout application if applicable The binary 0 does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options and related applications 10 of 18 Issue8 August 2010 91 Administering Telephone Options Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range OPSTAT2 0 OPSTAT override flag If set to 0 OPSTAT is not affected If
222. tallation and Maintenance Guide To download a language file or review pertinent information go to http support avaya com unicode Note Specifying a language other than English in the configuration file has no impact on Avaya Communication Manager settings values or text strings Administering Voice Initiated Dialing As of software Release 2 0 all 9600 Series IP Deskphones with a speakerphone microphone all except the 9610 are capable of voice initiated dialing Note Telephones introduced in software Release 6 0 9608 9611G 9621G and 9641G do not support the voice dialing feature All 96xx telephone software distribution packages include a voice language file for each of the supported languages Administer the system parameter VOXFILES to identify the voice language file s you want available to your end users All downloadable VOX language files contain data files that allow the telephone to perform the following tasks for the associated language e Accept a user s verbal input of keywords and Names e Search the local Contacts list of Names e Return zero one or more prospective matching Contacts entries Each voice language file has a file name beginning with three characters that indicate the language supported and ending with tar The available languages and corresponding three character filename designations are as follows Language Initial Characters of the Filename Brazilian Portuguese PTB European
223. the button module Primary call appearances bridged call appearances and Team Buttons cannot be administered on softkeys The feature button softkey labels displayed to the user are those downloaded from the call server If the user has personalized the labels the personalized labels are presented instead If one of the designated parameters contains a Feature number more than once and that number corresponds to at least one occurrence of a feature button downloaded from the call server the designation of softkeys to features is assigned in the order the features are listed For example if two Abbreviated Dial AD buttons Feature Number 65 are listed in the DIALFEATURES parameter the first AD button in that list is associated with the first AD button downloaded from the call server The second AD button in the DIALFEATURES parameter is associated with the second AD button downloaded from the call server if any and so on Note The system parameters allow you to specify more features than can be displayed on any one telephone For example IDLEFEATURES allows you to specify up to six features although any one telephone can display at most four of them The maximum size of each parameter allows you to specify one comprehensive list for that parameter s related call state but allows your user community to see different feature buttons depending on how you administer their telephones Since the telephone only displays feature button l
224. the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnto GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN
225. the request is pending for manual approval 9 of 18 90 9600 Series IP Deskphone Administrator Guide Release 6 0 Administering Options for the 9600 Series IP Telephones Table 12 9600 Series IP Telephone Customizable System Parameters continued Parameter Name Default Value Description and Value Range NDREDV6 NVHTTPSRVR NVMCIPADD NVTLSSRVR OPSTAT 0 Null Null Null 111 Applies only to deskphones running software Release 6 0 and later Controls whether IPv6 Neighbor Discovery Redirect messages will be processed Valid values are 0 Ignore received Redirect messages 1 Process received Redirect messages Applies to both VPN and non VPN settings This is the HTTP file server IP addresses used to initialize HTTPSRVR the next time the phone starts up 0 to 255 ASCII characters zero or more IP addresses in dotted decimal colon hex or DNS name format separated by commas without any intervening spaces NVHTTPSRVR is provided for VPN mode so that a file server IP address can be pre configured and saved in non volatile memory See the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 for VPN use Call server IP addresses Zero to 255 ASCII characters zero or more IP addresses in dotted decimal colon hex or DNS name format separated by commas without any intervening spaces VPN and non VPN HTTPS file server IP addresses used to initialize TLSSRVR the nex
226. they want their telephone to display All downloadable language files contain all the information needed for the telephone to present the language as part of the user interface For the 9670G IP Telephone this includes an indication of the character to be used as a decimal point in numeric values and an indication of the character if any to be used as a separator thousands millions etc in numeric values no character or a space character must be usable as well as punctuation characters There are no dependencies between the languages available from the software download and the actual character input method If a character input method is not supported ASCII is used instead Acceptable input methods are as follows e ASCII e Croatian Slovenian e Latin 1 e Czech Slovak e German e Estonian e French e Hungarian e Italian e Latvian e Spanish e Lithuanian e Portuguese e Polish e Russian e Romanian e Albanian Azeri Turkish Use the configuration file and these parameters to customize the settings for up to four languages e LANGXFILE The name of a selected language file for example French In addition to providing the language name as this value replace the x in this parameter with a 1 2 3 or 4 to indicate which of four languages you are specifying For example to indicate German and French are the available languages the setting is LANG1FILEzmlf german txt and LANG2FILEzmlf french txt e LANGOSTAT
227. tions For more information see Main Avaya Menu with Browser Only Administered e Take no action to administer WML applications For more information see Main Menu No WML Applications Administered Issue 8 August 2010 147 Administering Applications and Options e The Browser application is listed if and only if it is properly administered as specified in Avaya one X Deskphone Edition for 9600 IP Telephones Application Programmer Interface API Guide Document Number 16 600888 Administration also includes a non null value for WMLHOME Administering Phone Settings and Options and Settings OPSTAT and OPSTAT2 The Options amp Settings application is listed if and only if the OPSTAT value is not Oxy where x and y can be any value of 0 or 1 if OPSTAT is in 3 bit form or if and only if the value of OPSTAT is 1 if OPSTAT is in the one digit form The Network Information application is listed if and only if the OPSTAT value is not x0y where x and y can be any value of 0 or 1 if OPSTAT is in 3 bit form or in any case if OPSTAT is in the one digit form The Logout function is listed if and only if the OPSTAT value is not xyO where x and y can be any value of 0 or 1 if OPSTAT is in 3 bit form or if and only if the OPSTAT value is 1 if OPSTAT is in the one digit form In general if OPSTAT is set to forbid access to Options amp Settings changes to the user s backup file settings are ignored This prevents someo
228. tocol used to provide downloading of upgrade scripts and application files to certain IP telephones Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications Type Length Value elements transmitted and received as part of Link Layer Discovery Protocol LLDP User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Communication Manager by an IP telephone with no extension Allows limited outgoing calling Uniform Resource Identifier and Uniform Resource Locator Names for the strings used to reference resources on the Internet for example HTTP URI is the newer term Virtual LAN 4 of 5 180 9600 Series IP Deskphone Administrator Guide Release 6 0 VoIP Voice over IP a class of technology for sending audio data and signaling over LANs VPN Virtual Private Network a private network constructed across a public network such as the Internet A VPN can be made secure even though it is using existing Internet connections to carry data communication Security measures involve encrypting data before sending it across the Internet and decrypting the data at the other end An additional level of security can be added by encrypting the originating and receiving network address VSI Vendor Specific Information used in determining IPv6 information WML Wireless Ma
229. tocols e H 225 for registration admission status RAS and call signaling e H 245 for control signaling e Real Time Transfer Protocol RTP and Secure Real Time Transfer Protocol SRTP e Real Time Control Protocol RTCP and Secure Real Time Control Protocol SRTCP The parameters under which the 9600 Series IP Deskphones need to operate are summarized as follows e Telephone Administration on the Avaya call server as covered in Chapter 4 Communication Manager Administration e IP Address management for the telephone as covered in DHCP and File Servers on page 55 for dynamic addressing For static addressing see the Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 and Document Number 16 603603 for Release 6 0 covering the 9608 9611G 9621G and 9641G deskphones e Tagging Control and VLAN administration for the telephone if appropriate as covered in Chapter 7 Administering Telephone Options Issue8 August 2010 15 Administration Overview and Requirements Quality of Service QoS administration for the telephone if appropriate QoS is covered in QoS on page 27 and QoS on page 40 Protocol administration for example Simple Network Management Control SNMP and Link Layer Discovery Protocol LLDP Interface administration for the telephone as appropriate Administer the telephone to LAN interface using the PHY1 parameter described in Chapt
230. u administered on the call server with the list of features in the system parameters you administered Assuming a given feature occurs both in call server administration and in a given system parameter that feature is displayed on a Phone application softkey when the highlighted call appearance is in the associated call state The telephone displays the feature buttons starting with Softkey 1 and continuing to the right in the order specified in the system parameter subject to the considerations listed in this section Example Assume call server administration includes the Send All Calls and Directory features If the system parameter IDLEFEATURES is not administered the corresponding softkeys are labeled from left to right as follows when a highlighted call appearance is Idle Redial Send All blank blank However when the system parameter IDLEFEATURES is administered to be 26 1000 35 the corresponding softkeys are labeled from left to right as follows when a highlighted call appearance is Idle Directory Redial Send All blank Softkeys available to be labeled with feature buttons as indicated under Available Softkeys in the page 118 chart are those that are not dedicated to a higher priority function For example in the Active with a talk path call state the softkeys for Hold Conference and Transfer are dedicated to those functions and cannot be displaced by an administrable feature button while the so
231. uipment is administered to give the voice VLAN priority A Important VLAN tags are always removed from frames that egress go out of the secondary Ethernet interface because many PCs will ignore tagged frames Issue 8 August 2010 99 Administering Telephone Options VLAN Default Value and Priority Tagging The parameter L2QVLAN identifies the 802 1Q VLAN Identifier and is initially set to 0 This default value indicates priority tagging and specifies that your network Ethernet switch automatically insert the default VLAN ID without changing the user priority of the frame But some switches do not understand a VLAN ID of zero and require frames tagged with a non zero VLAN ID If you do not want the default VLAN to be used for voice traffic set the value of L2QVLAN to the VLAN ID appropriate for your voice LAN Another parameter you can administer is VLANTEST VLANTEST defines the number of seconds the 9600 IP Series Telephone waits for a DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds Using VLANTEST ensures that the telephone returns to the default VLAN if an invalid VLAN ID is administered or if the phone moves to a port where the L2QVLAN value is invalid The default value is long allowing for the scenario that a major power interruption is causing the phones to restart Always allow time for network routers the DHCP servers etc to be returned to service If the telephone restarts for
232. um power usage of the telephone plus all modules and adjuncts powered by the telephone in tenths of a watt Tagging Yes No VLAN ID for voice L2 Priority DSCP Value MODEL Full Model Name 1 of 2 108 9600 Series IP Deskphone Administrator Guide Release 6 0 Link Layer Discovery Protocol LLDP Table 14 LLDPDU Transmitted by the 9600 Series IP Deskphones continued Category TLV Name Type TLV Info String Value TIA LLDP MED Inventory Firmware BOOTNAME or for deskphones running Revision Software Release 6 0 or later Firmware Revision RFSINUSE TIA LLDP MED Inventory Software APPNAME or for deskphones running Revision Software Release 6 0 or later Software Revision APPINUSE TIA LLDP MED Inventory Serial Telephone serial number Number TIA LLDP MED Inventory Avaya Manufacturer Name TIA LLDP MED Inventory Model MODEL with the final Dxxx characters Avaya Proprietary Avaya Proprietary Avaya Proprietary Avaya Proprietary Avaya Proprietary Avaya Proprietary Basic Mandatory Name PoE Conservation Level Support Call Server IP Address IP Phone Addresses CNA Server IP Address File Server 802 1Q Framing End of LLDPDU removed Provides Power Conservation abilities settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Call Server IP Address Subtype 3 Phone IP Address Phone Address Mask Gateway IP Address Su
233. upgrade software As of software Release 6 0 the upgrade file is either H 323 specific or SIP specific The deskphones attempt to read this file whenever they reset The upgrade script file also points to the settings file Avaya recommends that you do not alter the upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings txt file to customize your settings instead However you can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file Settings File The settings file contains the option settings you need to customize the Avaya IP Deskphones for your enterprise Note You can use one settings file for all your Avaya IP Telephones The settings file includes the 9600 Series IP Deskphones covered in this document and 4600 Series IP Telephones as covered in the 4600 Series IP Telephone LAN Administrator Guide Document Number 555 233 507 The settings file can include any of six types of statements one per line Tags which are lines that begin with a single character followed by a single space character followed by a text string with no spaces Goto commands of the form GOTO tag Goto commands cause the telephone to continue interpreting the file at the next line after a tag statement If no such statement exists the rest of the file is ignored Con
234. utton Modules to the 9608 9611G and or 9641G When adding multiple button modules to a 9608 9611G or 9641G deskphone all button modules must be of the same type e You can administer a call coverage telephone number on a station by station basis Issue8 August 2010 37 Communication Manager Administration Note Although the 9620 9620L 9620C can be aliased as a 4620SW IP Telephone some features are not available For example the 9620 phones only support a total of 12 call appearances and administered feature buttons The 4620 can be administered for a total of 24 call appearances and feature buttons Note Call appearances are not configurable for native support of the 9610 in CM 4 0 Care should be taken when aliasing the 9610 as a 4610 since the call appearances are configurable but must adhere to the unique 9610 administrative guidelines found in For the 9610 IP Telephone on page 49 and Special Administration for the 9610 IP Telephone Note Softphone is currently not supported using native support of the 96xx phones For specific administration instructions about aliasing 9600 Series IP Telephones see Administering Stations on page 47 When a 9610 IP Telephone is aliased as a 4610SW IP Telephone its four administrable call appearances features should be e one primary call appearance e the Directory Next and Make Call feature buttons hard coded with CM 4 0 or later The 9610 ignores any other features or c
235. values are 1 Yes 2 No Determines for which telephone powering arrangements power will be provided to the telephone s USB interface all models except 9610 1 ASCII numeric digit Valid values are O Turn off USB power regardless of power source 1 Turn on USB power only if using auxiliary power 2 Turn on USB power regardless of power source 3 Turn on USB power if Aux powered or PoE Class 3 power VLAN separation Controls whether frames to from the secondary Ethernet interface receive IEEE 802 1Q tagging treatment The tagging treatment enables frames to be forwarded based on their tags ina manner separate from telephone frames If tags are not changed no tag based forwarding is employed Values are 1 On Enabled 2 Off Disabled This parameter is used with several related parameters For more information see VLAN Separation on page 101 Number of seconds to wait for a DHCPOFFER when using a non zero VLAN ID 1 3 ASCII digits from 0 to 999 A list of voice language file names used in the voice initiated dialing process 0 to 255 ASCII characters zero or more file names separated by commas without any intervening spaces See Administering Voice Initiated Dialing on page 114 for more information The URL from which to request weather information Zero to 255 ASCII characters zero or one URL or the word default 16 of 18 Issue8 August 2010 97 Administering Telephone Options Table 12 9600 Ser
236. vers The four IEEE 802 IQ QoS parameters in the telephones that can be administered on the IP Network Region form are L2Q L2QVLAN L2QAUD and L2QSIG To set these parameters at the switch see About Quality of Service QoS and voice quality administration in Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 To set these parameters manually see the Avaya one X Deskphone Edition for 9600 IP Telephones Installation and Maintenance Guide or the Avaya one X Deskphone H 323 Installation and Maintenance Guide Release 6 0 for 9608 9611G 9621G and 9641G Deskphones DIFFSERV The DiffServ values change to the values administered on the call server as soon as the telephone registers For more information see Chapter 4 Network Quality Administration in Administration for Network Connectivity for Avaya Communication Manager Document Number 555 233 504 Unless there is a specific need in your enterprise LAN Avaya recommends that you do not change the default values 40 9600 Series IP Deskphone Administrator Guide Release 6 0 Voice Mail Integration NAT Network Address Translation NAT usage can lead to problems that affect the consistency of addressing throughout your network All H 323 IP Deskphones support NAT interworking Support for NAT does not imply support for Network Address Port Translation NAPT The telephones do not support communication to the PBX through any NAPT d
237. ves and Options for 9600 Series IP Telephones 16 Administration Overview and Requirements 15 Administration for Avaya Communication Manager 37 Administration for Telephones on call server 44 Administrative Checklist 19 Administrative Options Local 112 Administrative Process The 18 ANASINO lt ce 2 daa ERR A ess 37 Aliasing 9600 Series IP Deskphones 48 Alternatives Administration 16 ANSI EEE Documents ls 13 Apache Web Servers Configuring for Backup Restore 70 Apache Web Servers configuring for Backup Restore 70 Application File and Upgrade Script Choosing 76 Application Files and Telephone Software 15 Application Files and Scripts for 9600 Series IP Telephones s ccoo oa a ee ke 76 Index Application Icons Labels for Home Screen 153 Application Status Flag APPSTAT 144 Application Status Flags and Their Meaning 145 Applications and Options Administering 137 167 Applications Customizing 137 Application specific parameters administering 17 APPSTAT 22 0s dele a ap 144 Assessment of Network 23 Auto Hold administration 45 Auto select any idle appearance administration 48 Avaya A Menu Administration 146 Avaya Menu Administration 152 Avaya Menu Administration
238. w and Requirements installation and for full service the user can enter the telephone extension and the password configured on the call server for that particular extension For a restart of a telephone that was previously registered with an extension number this information is already stored on the telephone but the user might have to confirm the information The expected result is that the telephone is appropriately registered and call server data such as feature button assignments are downloaded The 9600 Series IP Deskphones support a feature called Unnamed Registration Unnamed Registration allows a telephone to register with the call server without an extension assuming the call server also supports this feature i e unnamed registration is enabled through Avaya Communication Manager administration To invoke Unnamed Registration either enter a null empty extension or password or take no action In the latter case allow the Extension prompt display for 60 seconds without making an entry The telephone automatically attempts to register by means of Unnamed Registration A telephone registered with Unnamed Registration has the following characteristics e only one call appearance e no administrable features e can make only outgoing calls subject to call server Class of Restriction Class of Service limitations and e can be converted to normal named registration by the user entering a valid extension and password You
239. wards multicast packets from the attached PC to the Authenticator multicast pass through Proxy Logoff is not supported This is the default value e When DOT1X 1 the telephone supports the same multicast pass through as when DOT1X 0 but Proxy Logoff is also supported When the secondary Ethernet interface loses link integrity the telephone sends an 802 1X EAPOL Logoff message to the Authenticator with a source MAC address from the previously attached device This message alerts the Authenticator that the device is no longer connected e When DOT1X 2 the telephone forwards multicast packets from the Authenticator only to the telephone ignoring multicast packets from the attached PC no multicast pass through Proxy Logoff is not supported e Regardless of the DOT1X setting the telephone always properly directs unicast packets from the Authenticator to the telephone or its attached PC as dictated by the destination MAC address in the packet All 96xx telephones support Supplicant operation as specified in IEEE 802 1X but as of software Release 2 0 only if the value of the parameter DOT1XSTAT is 1 or 2 If DOT1XSTAT has any other value Supplicant operation is not supported IP telephones will respond to unicast 802 1X frames frames with the telephone s MAC address as the destination MAC address and a protocol type of 88 8E hex received on the Ethernet line interface if the value of DOT1XSTAT is 1 or 2 but will only
240. wo digit integer from 01 to 12 inclusive including a leading zero if applicable If AMTYPExx is 01 xx must be the same for each of the three parameters for an Avaya Menu entry to be displayed and associated with the administered data If AMTYPExx is 02 03 or 04 any AMLBLxx or AMDATAxx data is ignored if provided If a given administered object has null or invalid data in any of the required associated parameters that object is completely ignored To list an AMTYPEO entry on the Avaya Menu all three associated parameters must be non null with valid data For example an AMTYPE of 00 is considered invalid Do not administer more than nine URIs By implication there is no way to specify a telephone number as a TYPE unlike the 9610 152 9600 Series IP Deskphone Administrator Guide Release 6 0 Avaya A Menu Administration In case of duplicate data in the settings file the last entry is retained For example if two consecutive lines in the Avaya Menu Administration file are AMLBLO1 ABCD AMLBLO1 WXYZ then the user sees WXYZ as the label for the first WML application This example assumes the rest of the administration is correct If no AvayaMenuAdmin txt file is available or if the file does not contain at least one valid type 1 URI object the Release 1 0 1 1 Avaya Menu shown in Figure 5 is presented instead Note For touchscreen deskphones only non WML entries in the AvayaMenuAdmin txt file are ignored WML A
241. yer 2 priority value for frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Values are from 0 7 and correspond to the drop down menu selection Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Value is 1 4 ASCII numeric digits from 0 to 4094 Null is not a valid value nor can the value contain spaces If this value is set by LLDP using the Port VLAN ID TLV value it will not change regardless of settings from other sources For more information see Parameter Data Precedence Specifies whether ICMPv6 Echo Reply messages will be sent or not Valid values are 02 ICMPv6 Echo Reply messages will not be sent 12 ICMPv6 Echo Reply messages will be sent only in reply to received Echo Request messages with a Destination Address equal to one of the telephone s unicast IPv6 addresses 2 ICMPv6 Echo Reply messages will be sent in reply to received Echo Request messages with a Destination Address equal to one of the telephone s unicast multicast or anycast IPv6 addresses Text string containing the l
242. your configuration For more information see UDP Port Selection on page 39 and for more generic information Other Documentation on page 13 If you want any of your users to be able to use their 9600 Series IP Deskphones to access your network through a Virtual Private Network VPN see the VPN Setup Guide for 9600 Series IP Telephones Document 16 602968 Hardware Requirements To operate properly you need e Category 5e cables designed to the IEEE 802 3af 2003 standard for LAN powering e TN2602 or TN2302 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to benefit from increased capacity e N799C or D Control LAN C LAN circuit pack A Important IP telephone firmware Release 1 0 or greater requires TN799C V3 or greater C LAN circuit pack s For more information see the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http Awww avaya com support To ensure that the appropriate circuit pack s are administered on your server see Chapter 4 Communication Manager Administration For more information about hardware requirements in general see the appropriate Avaya one X Deskphone H 323 Installation and Maintenance Guide Document Number 16 300694 for all but Release 6 0 For Release 6 0 Issue 8 August 2010 23 Network Requirements covering the 9608 9611G 9621G and 96

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Avaya one-X™ Deskphone H.323 Administrator Guide Release 6.0