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1.    ALTIGEN  COMMUNICATIONS    MaxMobile  Communicator     User Guide  for the BlackBerry    MAX Communication Server  Release 6 5  Updatel    6 2010 4290 0023 6 5 Update     WARNING     Toll fraud is committed when individuals unlawfully gain access to  customer telecommunication systems  This is a criminal offense   Currently  we do not know of any telecommunications system that is  immune to this type of criminal activity  AltiGen Communications  Inc    will not accept liability for any damages  including long distance charges   which result from unauthorized and or unlawful use  Although AltiGen  Communications  Inc   has designed security features into its products  it  is your sole responsibility to use the security features and to establish  security practices within your company  including training  security  awareness  and call auditing     NOTICE    While every effort has been made to ensure accuracy  AltiGen  Communications  Inc   will not be liable for technical or editorial errors or  omissions contained within the documentation  The information contained  in this documentation is subject to change without notice     This documentation may be used only in accordance with the terms of the  AltiGen Communications  Inc   License Agreement     AltiGen Communications  Inc    410 East Plumeria Dr    San Jose  CA 95134   Telephone  888 AltiGen  258 4436     Fax  408 597 9020  E mail  info  altigen com  Web site  www altigen com  TRADEMARKS    MAX Communication Server  Ma
2.   Call  Call Log and Voice Mail     MaxMobile        a   r   i  D         5    Ras     Directory Favorites    pue M  IM  AO       M      Call History Voice Mail    Build Version  6 5 1 402       Figure 3  MaxMobile home screen    3  You are ready to use MaxMobile     What Happens at Login    At login  MaxMobile registers its extension as a mobile extension with  your company   s MAXCS system and downloads data from MAXCS  If  you are unable to log in  make sure your BlackBerry has enough data bars     Once your BlackBerry is logged in to the MAXCS system  it remains  logged in until you log out  even when the BlackBerry is powered off     When Connection Is Lost    If the MaxMobile phone loses connection with MAXCS   Offline  will  show beside the title in the title bar  For example  in the directory screen   the title will be Directory  Offline   Some menu items that only make  sense with a connection will not be available     After connection is lost  MaxMobile will keep trying to reconnect to the  MAXCS server     MaxMobile Communicator User Guide 5    Logging Out    To log out from MA XCS  at the MaxMobile main screen select the Menu  button  then select Logout from the menu  Your BlackBerry is  disassociated from the PBX extension  If an IP phone was previously  registered with this extension  the IP phone will now associate with this  extension     Automatic Upgrade    Each time you start up MaxMobile  its version number is compared to the  version of MA XCS that is run
3.  queue requires that  you first select Multiple call waiting from the  Call Waiting options     18 MaxMobile Communicator User Guide    Option    Call Waiting    Forward RNA  Calls to    Default Trunk  Code    Show Remote  Extensions    Description    Single call waiting   sets up single call waiting  This  feature gives an alert tone  audio beep  to indicate that a  call is waiting     Multiple call waiting   enables a    personal queue    of  multiple calls waiting  This allows the user to transfer or  park the current call before picking up the next call in  queue     Live Call Handling   This feature allows callers to stay  in the personal queue while the extension user is  checking voice mail or operating other features  The  caller will hear a ring back tone while in queue  The call  will be shown as  ringing  on the MaxMobile screen     Forwards your unanswered calls to a destination you  specify  Voice Mail  Extension  AA  auto attendant   or  Line Park   The number of times your phone rings  before it is considered unanswered is set either by you in  your MaxCommunicator or MaxAgent desktop  software  if you have it  or by the system administrator      Select the default trunk access code for your company   s  MAXCS system  usually 9   Your system administrator    has this information     Displays remote extension numbers in your Directory     MaxMobile Communicator User Guide    JO  ESIUNWILUOI     a  o            D  x         z  D       19    Errors and Troubleshoo
4. MaxMobile and the MAXCS System    The following diagram shows the path of calls into and out of aMAXCS  system     elio    PSTN           di  ee Outside    Lexy DI the Company  LA y  Remote Extension ITC ft le Inside Extension  S PSTN     ASCA cs Inside Extension  IP PBX          BlackBerry Extension  with MaxMobile    Figure 1  The paths of MaxMobile Communicator calls    MaxMobile Communicator User Guide 1    UOI e  E SUu      o    lt           lt    D     v      O       Like a remote extension  the BlackBerry running MaxMobile serves as an  office extension  making and receiving calls through the PSTN  public  switched telephone network  to and from your company   s MA XCS system   You can call company extensions  both inside and remote extensions  just  by dialing the extension number  Your calls to destinations outside the  company can go through the MA XCS system  as illustrated in Figure 1  if  you so choose     Requirements    e MaxMobile has been tested and works with the following BlackBerry models   e Curve 8520  e Curve 8310  e Curve 8900  e Storm 9530  e Storm 2 9550  e Bold 9700    Unsupported  All Pearl models  8800    Note  If your phone model is not in the tested list  contact AltiGen to  see if the list has been updated to include your phone     The phone must be running BlackBerry operating system 4 5  4 6  or  4 7     You should know how to use the phone and general phone navigation   You can find help by selecting Help from the phone   s menu  or by    se
5. a Call erreren tt E RENAE SE 12  Puttine a Callton Hold  sinrin ted ease E EE 12  Hansine Upee aae ele beati ira 13  Transierine d Calls  Gaskin iii eu awn owe eek 13  Comlercncing a Call sargai wee ate heh ead pas Rhee eke ees 13  Recording and Listening to Playback                        14  Handlins Voice Mail sc  4 stew edie Khe BS eh bea 14  Favorites LIS eeii iee EE a a 15  Using the  Call History  a bs1e tree ctl aa abete 16  Changing Your Extension Settings    17    MaxMobile Communicator User Guide iii    iv MaxMobile Communicator User Guide    CHAPTER 1    Overview and Installation    AltiGen   s MaxMobile Communicator  MaxMobile  application  installed  on a BlackBerry phone  makes the phone a fully capable office phone  extension and serves as a    desktop    call control client  allowing you to  access  configure  and perform most of your company s PBX functions  directly from the graphical user interface in MaxMobile  This includes call  handling  call forwarding  extension monitoring  conferencing   conversation recording  and directory and contact lookup and dial   MaxMobile also lets you save Favorites     When you log in  MaxMobile connects your BlackBerry phone to your  company s MAXCS as a native extension of the system     If you have a desktop phone in the office  then when your MaxMobile is  logged out  the calls made to the extension are routed to your desktop  phone  As soon as your MaxMobile is logged in  the calls are routed to your  BlackBerry     
6. can use the dial  textbox to send DTMF digits in certain call states  for example  voice mail      List area   Displays the name  number and connected duration or call state  of each call     Handling Calls    When a call is connected  the menu changes to allow you to handle calls   Select a call  open the menu  and depending on the situation  the following  choices may be on the menu     Hold Unhold   Put a connected call on hold or take it off hold  If your  phone doesn   t have a data connection  Flash appears on the menu  instead   Use Flash to hold unhold   Note  You cannot use Flash to transfer or  conference the call  Flash is just for hold unhold      Transfer Complete Transfer   tTransfer a call   Conference Add to Conference   Conference a call     Answer   Answer a call     MaxMobile Communicator User Guide 9    Release Cancel Transfer Cancel Conference   Hang up a call in  connected state  cancel a transfer in transfer state  and cancel a conference  in conference state     Full Menu   Displays the full menu  including the above options  plus the  following     Redial   Redial the number     Record   Record the current call  If your phone doesn   t have a data  connection  recording is not available     View Favorites   Go to the Favorites screen   View Directory   Go to the Directory screen     View History   Go to the History screen     Using the Directory    The directory shows a list of either the extensions on your company   s  MAXCS system or the contact lis
7. card changes    Default Trunk Code  9v   j             show remote extensions       Figure 11  The Extension Setting screen    MaxMobile Communicator User Guide 17    Option    Activity    Do Not Disturb    Forward All  Calls to    Forward Busy  Calls to    Description    Specify your activity status  Other extension users can  see your status  and when your phone is unanswered   callers hear the specific greeting you have recorded for  that status  if any     Default   The system greeting is used   Personal Your personal greeting is used   Meeting   You   re in a meeting     Away    You   re away from your phone for some other  reason     Travel You re traveling on business   PTO You re taking personal time off     Additional options may be available if your system  administrator has configured them     Sends all calls to the destination specified in the  Forward Busy Calls to option  without ringing your  phone     Forwards all calls to a destination you specify  After  checking this option  select Voice Mail  Extension  AA   auto attendant   Line Park  Outside Number  or  Operator  After you specify one of these options  also  specify which extension  AA  and so on     Forwards incoming calls when your phone is busy  After  checking this option  select Voice Mail  Extension  AA   auto attendant   Line Park  or Queue  Also specify  which extension  AA  and so on     If you don   t configure this option  the caller hears a busy  signal     Note  The option to place a call in
8. e mail was forwarded     Favorites List    You can add both extensions and contacts to your Favorites list   Extension activity status and line state are updated for favorite extensions   e Green dot means an extension is in Idle state   e Red dot means an extension is busy     To make a call to someone from the Favorites screen  select the entry  If it   s  an extension  the call is made immediately via the MAXCS server  If it   s  not an extension  a message like the following pops up     MaxMobile Communicator User Guide 15    P  Select call path to reach    14082221212      Call Via Server    Call Direct    Favorites    Carrot Berry  Extension 1106    Greene Raine  Work 14082221212    Greene Raine  Mobile 14089991212    Purple Skye  Mobile 14082373737    Purple Skye  Work 14085551212    Figure 9  Favorites screen    Using the Call History       Select Call Via Server or Call  Direct to make the call        To delete a favorite  select the  entry  open the menu and  choose Delete  or use the Del  key         Call history is recorded on your company   s MAXCS system  Up to 100 call    records are saved     Call History   4 amp Carrot Berry  Extension 1106    amp  Carlos Aastra  Extension 1105     amp 5979000 3     5979000    0 4086210306    Figure 10  The Call History screen     An incoming call       An out going call        A missed call     16 MaxMobile Communicator User Guide    03 17 10    03 17 10    03 12 10    02 11 10       If multiple calls are to or from  the sam
9. e person  the  number of calls is shown in  parentheses  Here  the  BlackBerry user called  number 5979000 three  times     To make a call to someone from the Call History screen  select the entry  If  it   s an extension  the call is made immediately via the MAXCS server  If  it s not an extension  a message like the following pops up     P  Select call path to reach    14082221212 e  Select Call Via Server or    Call Via Server   Call Direct to make the call     Call Direct         e To delete an entry  select it  open the menu  and choose Delete Entry   or use the Del key      e To clear the call history  open the menu  and choose Delete History     e To add an entry to your Favorites  select it  open the menu  and choose  Add to Favorites     Joyeo1unwiwoy    C  n            D  x         2  D       Changing Your Extension Settings    You can change the call handling configuration of your mobile extension     At the MaxMobile main screen  press the Menu button  and select  Extension Setting from the menu     Extension Setting    Activity  Default    Here you can set your  activity status and the way  Do Not Disturb you want calls handled     Check the boxes you want   and select from a drop   vJForward Busy Calls to  down menu  if available     _ Forward All Calls to     Voice Mail       Call Waiting      None  gt    When finished configuring   tema ie use the Save button at the    Forward RNA Calls to  bottom of the screen to  save changes     Voice Mail       em Save Dis
10. fore you can log in  you need to configure your login settings     MaxMobile Communicator User Guide 3    UOI e  E SUu      o    lt             D     D               Press the Menu button and select Login Setting        Login Setting   Extension 1003   Password          Server Address 99 317 239 217  Alt Server Address    Mobile Phone 5198887465  Mobile Trunk 14065979298    Enter the settings   e Your extension and its password    e Server Address  public MAXCS IP address or DNS  see your  system administrator for this     e Alternative Server Address  private MAXCS IP address or DNS  if  applicable     e Mobile Phone  BlackBerry phone   s number  for example   4085373927     e Mobile Trunk  The number this mobile phone dials to connect to  the company   s MAXCS  including the dialing prefix  for example   14082281605      Select OK  You   re returned to the Login screen     Note  If you need to change your login settings in the future  make  sure you log out first  change the settings  then log back in     Logging In    To log into your company   s MAXCS system     l        If you are not on the MaxMobile login screen  press the BlackBerry  Menu button  select Switch Applications  and select the MaxMobile  application LA    The Login screen appears     Select the Login button  A progress bar shows the progress of the  login      gt     EDfsconnected    4 MaxMobile Communicator User Guide    After you log in  the MaxMobile application displays 5 buttons   Directory  Favorites
11. hone     e Favorites lists extensions and contacts you   ve chosen as  favorites      e Use Call screen to input a phone number to make a call and access the  MAXCS call handling menu     e Call History shows the incoming and outgoing calls made via the  server     e Voice Mail lets you manage messages in the AltiGen Voicemail  system     Notification Bar    If your phone is running BlackBerry OS 4 6 or 4 7  a notification bar is at  the top of the five MaxMobile screens  OS 4 5 does not support this      MaxMobile Communicator User Guide 7    Call Offline  Ready  al  O  Figure 2  The MaxMobile notification bar    The notification bar shows     The screen name  in Figure 2     Call    is the screen name       Offline  is displayed in the title bar beside the screen name when your  phone has no data connection     The line state of your extension  for example     Ready    or    Connected      only shows in the Call screen      A call notification icon  displayed when the phone has a call  The icon  is green in the connected state and yellow in other states   In a 2G  network  the icon is always green      A voice mail notification icon  displayed when you have new voice  mail     BlackBerry system icons  displayed on the right hand side of the bar     Note  The BlackBerry also has a system notification bar  If you have    AltiGen voice mail  an envelope icon appears in the middle of this  bar  as well as appearing on the MaxMobile notification bar     Making a Call Using a Sto
12. igure 8  Voice Mail screen  e New voice mail is in bold white font   e Heard voice mail  non urgent  is in normal white font   e New urgent voice mail is in bold red font     e To listen to voice mail  just select it  To turn the voice mail speaker on  or off  open the menu and choose Active Speaker or Active Handset   Speaker on the voice mail menu is for voice mail play only     To pause playing a voice mail  select it again  To resume playing   reselect it     14 MaxMobile Communicator User Guide    e To delete a voice mail  select it  open the menu and choose Delete  The  voice mail is deleted both locally and in the AltiGen Voice Mail  System     e Toreturn a call to the caller who left a voice mail  select the voice mail   open the menu  and choose Return Call     e To Forward a selected voice mail  open the menu and choose  Forward     VM Forward  LU Larios Aastra  Extension 1105    D Carolyn Macy  Extension 1108    O Carrot Berry  Extension 1106    Joyeo1unwiwoy    C  n            D  x         2  D    O Chalot Pepper  Extension 1104    O Dash Chi  Extension 1001       A list of physical and virtual extensions is displayed  it excludes  workgroups and application extensions   Select the destination  extension s   you can select more than one extension   The check box  beside the name becomes green  To clear the check box  select the  name again  When you are finished selecting  open the menu and  choose Forward again  A confirmation message lets you know that  the voic
13. ites by selecting Add    to Favorites  or pressing F    If  the extension is already in your  Favorites list  this button is  unavailable      Call Via Server Add to Favorites       Figure 6  Extension view    MaxMobile Communicator User Guide 11    Select a contact entry in the directory  and a contact view is displayed   showing the numbers you    ve entered for that contact  Select a number and  then either call the selected number via your company   s MAXCS server or  call it directly     You can also add the contact   s phone numbers to your favorites  If you  want to add more than one of the contact   s numbers to Favorites  you must  select each number individually  and add it to Favorites individually  Each  number you add will be a separate entry in Favorites     Contact Select a number  and then  choose Call Via Server to go  through your company   s    Greene Raine    tr wou 14082221212 MAXCS server  or choose Call  3 Mobile 14089991212 Direct   Shortcuts   Om     S   Call Via Server        D   Call Direct    Call Via Server Call Direct Add to Favorites    F   Favorites       Figure 7  Contact view    The Add to Favorites button is available when the number is not already  in your favorites     Answering a Call    When a call comes in  if the phone 1s in Offhook state  open the menu  and  choose Answer to answer it  If you were connected to another call  that call  goes to the Hold state     If the phone is not in Offhoook state when a call comes in  answer the cal
14. l  as you would answer any call     Putting a Call on Hold    e Putacallon hold by selecting it and choosing Hold from the menu   The    Hold    call state is displayed  If your phone doesn   t have a data  connection  Flash appears on the menu  instead  Use Flash to hold   unhold   Flash can be used only to hold unhold      e Take a call off hold by selecting it and choosing UnHold from the  menu  Or choose Flash if UnHold is not on your menu     12 MaxMobile Communicator User Guide    Hanging Up    e To end a call and maintain a live connection to the server so that you  can make another call right away  choose Release from the  MaxMobile menu     e If you   re not making another call right away  hang up the way you  normally do     Transferring a Call    To transfer a call you   re connected to   1  Open the menu and choose Transfer   2  Dial the target number in the Dial textbox or select from other screens     3  When the second party answers  choose Transfer again and the two  parties are connected  Before choosing Transfer again  you can  announce the transfer to the active call if you want to     To cancel the transfer  choose Cancel Transfer from the menu     Conferencing a Call    To set up a phone conference   1  Call the first party     2  When you   re connected with the first party  open the menu and choose  Conference     Call the second party     4  When the second party answers  choose Conference from the menu  again  You and the two parties you called are co
15. lecting the Help button        depending on your phone model     e Your company must be running MAX Communication Server   MAXCS  ACC 6 5 Updatel or MAX Communication Server ACM  6 5 Updatel     e MAXCS must be configured by your system administrator to enable  mobile extension features     e Your system administrator must have assigned a MaxMobile license to  your extension     Installing MaxMobile    Wi Fi  if available  is recommended when you work in your office     2 MaxMobile Communicator User Guide    To Set Up a Wi Fi connection on the BlackBerry  1  From the screen  select the Manage Connections button  f    2  Select Set Up Wi Fi Network  and set up a connection     Note  MaxMobile Communicator supports 3G and 2G networks and Wi   Fi     3G or Wi Fi is required for access to MaxMobile call controls     3  Select Wi Fi On     To Download and Install MaxMobile  1  Open the BlackBerry   s browser application     2  Goto URL http   m altigen com maxmobile  and select the  BlackBerry link     Select the Download button   Reboot your BlackBerry at the prompt to complete installation     When prompted for application permission  select Allow     a a a    To launch MaxMobile  open the menu  select the Downloads button  and select the MaxMobile icon     The application opens to the Login screen     MaxMobile    Please change login settings and try again later        Build Version  6 5 1 408    Figure 2  The MaxMobile Login screen    Configuring MaxMobile Login Settings    Be
16. ning on the server  If the server    s version of  MAXCS has been upgraded  the matching version of MaxMobile will  automatically download  You   ll see a message like the following     Shows a new  version is  downloading    Downloading ver 6 5  1 399             Olga sermone     After the new version is downloaded  the following dialog box pops up   Click Download to install or click Cancel to cancel  The BlackBerry  notification bar uses colored arrows to show you what s happening        Download MaxMobile L Fic edge Tull Yellow arrow indicates  Name  MexMobile   that a new version is  Version  6 5 N00   downloading   Vendor  AltiGen Communicati      Green arrow indicates  application is successfully  downloaded        Size  1 9MB  B Set application permissions     Red arrow indicates the    Download   download failed     After the new version is installed  restart MaxMobile     Note  If the MAXCS server   s version has been downgraded rather than  upgraded  you    ll be asked if you want to also downgrade your  version of MaxMobile  Select Yes or No     6 MaxMobile Communicator User Guide    CHAPTER 2    Using MaxMobile Communicator    Once logged in to MaxMobile Communicator  MaxMobile   you see the  following screen     MaxMobile    JOJEVIUNWWIOD    Directory    C  n            D  x         2  D               Call History Voice Mail       Figure I  MaxMobile Communicator main screen    e Directory lists company extensions and contacts you    ve entered in  your mobile p
17. nnected in conference     5  To add another person to the conference  repeat the process     To cancel adding someone to a conference  choose Cancel Conference  from the menu     Note  You can   t add an incoming call to an existing conference call     MaxMobile Communicator User Guide 13    JO  ESIUNWILUOI     a  o           D  x         9   D       Recording and Listening to Playback    To record a call  while connected to the call open the menu and choose  Record  Recordings are saved to your extension s voice mail or  if the call  is going through MAXCS  to a centralized directory on the server  if  preconfigured  Listen to your locally saved recordings through the voice  mail screen     Note  If your phone doesn   t have a data connection  recording is not  available     Handling Voice Mail    The Voice Mail screen shows voice mail left in the AltiGen Voice Mail  System  MaxMobile downloads the voice mail list from your company   s  MAXCS system  A voice mail entry is shown in this view after its voice  file is downloaded  If new voice mail is generated in the AltiGen Voice  Mail System after MaxMobile connects  that voice mail will download to  your phone     Voicemail The number of new voice mails is    shown to the left of the progress  bar     0 New  WIRELESS CALLER 02 11 10    1114 02 11 10    To play a voice mail  just select it   The voice mail duration is shown  at the right of the progress bar   and the progress bar shows the  progress of the voice mail        F
18. red Number    Phone numbers that are stored can be called from these screens  Directory   Favorites  Call History  and Voice Mail  Select the entry you want to call   Calls to other extensions in your company   s MAXCS phone system are  sent through the MAXCS server  If the call is not to another extension  you  may choose between Call Via Server and Call Direct options        Use the Call Via Server option when you want to make a call to an    outside number through the AltiGen MAXCS system        Use the Call Direct option to make a call directly to an outside    number without going through the MAXCS system     8 MaxMobile Communicator User Guide    Making a Call from the Call Screen    To make a call from the Call screen  select the Call button  A screen similar  to the following appears  Enter the number you want to call in the dial  textbox  and then initiate the call by pressing the track ball or the Enter  key  If you have a touch phone  press the Dial text box to pop up the  MaxMobile dial pad  Touch the MaxMobile Dial button on the dial pad to  dial the number you enter in the Dial text box     Before you dial  the following  options are available on the menu      No Calls      Redial    Joyeo1unwiwoy    View Favorites    C  n            D  x         2  D    View Directory       View History       Figure 3  Calling from the Call screen  Status Label   Shows related call information during call control     Dial textbox   In addition to entering a number to call  you 
19. sturb  setting 18  downgrading MaxMobile 6  downloading MaxMobile  Communicator 3    E    ending a call 13   error messages 20   extension settings  changing 17  extensions  displaying remote 19    F    favorites screen  using 15  forwarding   all calls 18   busy calls 18   RNA calls 19    H    hold  putting a callon 9  12  taking a call off 12    installing MaxMobile  Communicator 2    L    license  MaxMobile 2  listening to a call recording 14  loggingin 4   logging in  what happens 5  logging out 6   login erors 20   login settings  configuring 3    MaxMobile Communicator User Guide 23    MaxMobile  home screen 5  icon 4  MaxMobile Communicator  main screen 7  overview 1  vs your office phone 1  MaxMobile license 2    R    recording a call 14   recording  listening to 14   remote extensions  displaying 19  requirements 2   RNA calls  forwarding 19    S    settings  login  configuring 3    T    transferring a call 13  troubleshooting connectivity 20    U    upgrade  automatic 6    V    version mismatch 6  voice mail  deleting 15  forwarding 15  listening through speaker 14  listening to 14  returning call from 15  voice mail notification 8  voice mail screen  using 14    W    Wi Fi  enabling 2    MaxMobile Communicator User Guide 24    
20. t on your mobile phone   s system or both   as you choose     Each entry displays the name  and extension or phone number  Extensions  display activity status if the person is unavailable  Activity status is updated  in real time     Abe White  E e T     Abe is away from his desk  Germaine Green    Extension 1113    Ruby Red Ruby is in a meeting   Extension 1114 Meeting       Figure 4  Activity status is displayed in the directory    10 MaxMobile Communicator User Guide    Use the Find box to    Directory  I search fora name ora  Find  number  Carlos Aastra  Select the BlackBerry   s    Extension 1105  Carolyn Menu button  and     choose to display All  Extension 1108 numbers  Extensions  Carrot Berry only  or Contacts onl  Extension 1106 di i  Chalot Pepper  Extension 1104      Extensions       Contacts       JOJEVIUNWWIOD    Figure 5  Using the directory    C  n            D  x         2  D       Searching the Directory    To search the Directory  select the Find box at the top  and enter letters or  numbers to filter the list  You can search on first name  last name  or  number     Calling from the Directory    Select an extension entry in the directory  and an extension view is  displayed  showing the extension user s name  activity status  extension  number  and department  if configured     Extension You can call the extension by  See selecting Call Via Server  or  Meeting pressing S    i 01  i  ten ni B You can add the extension to    Department R amp D      your favor
21. ting    The following errors may be displayed as login or connectivity errors     Login failed  Please  The password entered   Correct the extension and or  verify extension and  in the Settings screen is   password in the Settings  password are correct    incorrect for the exten    screen    sion     A MaxMobile license   No MaxMobile license   Ask your administrator to   is required  Please has been assigned to assign a MaxMobile license to  contact your adminis    your extension  your extension    trator     Unable to establish a   You are not connected   If you try too soon to log in to   data connection to to MAX Communication   MaxMobile after changing net    server  Please try Server  work settings  you may get this   again later  error message When you  switch the phone   s network  setting  wait at least a minute  for the new setting to take  effect     Cannot retrieve exten  Make sure you have enough  sion list  OR data bars on your phone  If you  Cannot retrieve voice don   t  try moving to a different  mails  OR location  OR   Cannot get the opera  Log out and log in again    tor number  OR   Cannot get the system   table  Line Park    Please try again later     OR similar errors     Timeout  Server failed Check your settings in the Set   to respond  tings screen and make sure  they are accurate  OR  Make sure you have enough  data bars on your phone  If you  don   t  try moving to a different  location        20 MaxMobile Communicator User Guide    Cannot access 
22. voice   Mail box is in use by   Wait awhile  then try again   mail list while mail the AltiGen Voice Mail  box in use  System and is tempo    rarily unavailable     Mail service 1s Voice mail service 1s Make sure voice mail service  unavailable  Please not enabled on MAX is started     check with your Communication  administrator  Server     The version of Max    The installed version of   Reinstall MaxMobile on your   Mobile is out of date    MaxMobile does not  iPhone so it matches the cur   match the version of   rent running version of MAX  MAX Communication   Communication Server     AO  BDIUNUILIOI  a IQONXEl Bbuisn    Server on your com   pany   s phone system  server        MaxMobile Communicator User Guide 21    22 MaxMobile Communicator User Guide    Index    A    activity status  setting 18  answering a call 12   arrows in notification bar 6  automatic upgrade 6    busy calls  forwarding 18    C    call handling settings  changing 17  call history  calling from 16  capacity 16  deleting entries 16  call history screen  number in parentheses 16  using 16  call pending state 13  call view screen  explained 9  call waiting  configuring 19  call  ending 13    calling  directly 8  out 8    via server 8  calls  forwarding 18  conferencing a call 13  configuring login settings 3  connection lost   indication of 5   reconnecting 5    D    default trunk code  setting 19  directory   calling from 11   searching 11   using 10    using digits vs alpha  characters 11  do not di
23. xAdministrator  MaxCommunicator   MaxA gent  MaxSupervisor  MaxInSight  MaxOutlook  MaxMobile   MaxCall  Enterprise Manager  AltiServ  AltiLink  AltiConsole  VRPlayer   Zoomerang  IPTalk  Alti Mobile Extension  InTouch Dialer  AltiReport   and SuperQ are trademarks or registered trademarks of AltiGen  Communications  Inc     All other brand names mentioned are trademarks or registered trademarks  of their respective manufacturers     Copyright    AltiGen Communications  Inc  2010  All rights reserved   Part Number 4290 0023 6 5 Update     Contents    CHAPTER 1  Overview and Installation               000 0000000000 1  MaxMobile and the MAXCS System              0 000000 008  l  REQUIMEINCINS  2  2 res pian erne 6 Saye SHO DSA Be a eae 2  Installing MaxMobile              LL 2  Configuring MaxMobile Login Settings                       3  Woot Ui 55 2 gays se aaah piaci dana eda ballate gr 4  What Happens at 0s it  4 0544 765 5 abe ee Pose Kee Gane ees 5  When Connection Is Lost    5  LOSING OUl weet isha eee eh ood wee owe ee deeds 6  Anoman Upad Gack ees hee ewe ea coer ii 6  CHAPTER 2   Using MaxMobile Communicator            0000 000000 7  NOUMCANON Bat 2503 25 bel voted eecoweee esteri 7  Making a Call Using a Stored Number                        8  Making a Call from the Call Screen    9  Handhns Calls 4 9 2 seen keene hee ee oa Deen chee nee  9  Usma  he  DECOY nitrati 10  Searching the Directory siste talea iaia 11  Calling from the Directory  ricircolo 11   Ans werna 
    
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