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HP DeskJet 990cse InkJet Printer

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1. oe bai i Minimum Printing Margins System Requirements The printer cannot print outside a certain area of the page so you must make sure the contents of your document fall within the Be sure your computer meets the Following system requirements printable area When you use nonstandard paper sizes and select 7 Required Free i ina S Minimum Processor Required 3 User Defined Paper Size setting from the Setup tab on the HP Operating System Speed RAM Hard disk Space Printer Properties dialog box the paper width must be between 77 k Microsoft Windows 2000 Pentium 133 MHz 64 MB 40 MB and 215 mm 3 and 8 5 inches and the paper length must be i Microsoft Windows 95 98 Pentium 66 MHz 32 MB 40 MB between 127 and 356 mm 5 and 14 inches or NT 4 0 Left and Right Bottom Windows 3 1x Pentium 66 MHz 8 MB 40 MB Paper Size k Margins Margin MS DOS Version 3 3 or 486 Processor 4MB 5MB A4 Paper 3 4 mm 0 134 in 1 8 mm 0 07 in 11 7 mm 0 46 in greater Letter Legal and 6 4 mm 0 25 in 1 8 mm 0 07 in 11 7 mm 0 46 in If you are printing photographs you will need at least 100 MB of free hard disk space IF you are Executive Paper printing at 2400 x 1200 dpi you will need at least 400 MB of free hard disk space A5 B5 and User 3 2 mm 0 125 in 1 8 mm 0 07 in 11 7 mm 0 46 in Defined Paper Size Cards 3x5 in 4x6 5x8 3 2 mm 0 125 in 1 8 mm 0 07 in 11 7 mm 0 46 in and A6 Hag
2. Two Sided Printing Check this box In the content size box click Cancel Choose Book or Tablet as the paper orientation Clear the Automatic check box M Two Sided Printing Check Two Sided Book Printing then select Tablet Book or Tablet T Automatic 7 Begin printing 8 Carefully follow the reloading instructions displayed on your computer screen 9 When the paper is properly reloaded click Continue Manual Two Sided Printing can be done using either the Rear Access Door or the attached Automatic Two Sided Printing Module The printer automatically prints the odd numbered pages first Then a message appears on your computer screen telling you how to reload the paper in order to print the even numbered pages Beyond the Basics Printing Transparencies Printing Transparencies Bh Mining Tans should Guidelines 8 Choose HP Print Settings For best results use HP Premium Inkjet Setup Tab Transparency Film Paper Type Choose either Automatic or the appropriate transparency type Print Quality Choose Draft Normal or Best Paper Size Choose appropriate size Features Tab E Pullout tedita Orientation Choose appropriate orientation 2 Slide out both of the paper guides and Two Sided Printing Unchecked remove all paper from the IN tray i 9 Print the transparencies 3 Fan the edges of the transparency sheets A f ta separate hiem iheni dlig
3. on page 85 You may have accidentally left Poster Printing on Uncheck Poster Printing in the Features tab See Features Tab on page 9 You may have incorrectly scaled text or graphics Paper may not be loaded correctly Make sure text or graphics are scaled correctly using Scale to Fit on the Setup tab See Setup Tab on page 8 1 Make sure the media is correctly oriented in the IN tray 2 Make sure the paper guides fit snugly against the media What is the problem Is there a problem with your printout Continued Possible cause Problems Troubleshooting Tips Print quality is poor You may be running out of ink To solve the problem 1 Check the print cartridges status See Print Cartridge Status on page 42 2 Ifyou are running out of ink replace the print cartridge See Replacing Print Cartridges on page 44 You may not be using the best media Make sure that you are using media intended for HP DeskJet printers Print quality is dramatically improved if you print on paper specifically designed for a certain output photographs for example rather than using plain paper You may be printing on the wrong side of the media Make sure that the media is Loaded print side down You may not have selected the correct paper type in the printer software Make sure that you have selected the correct paper type in th
4. 2 2222215551114 17 Printing Iron On Transfers esueeeeeeeeeeererererrrrrerrrrrreeee 39 Displaying Print Cartridge Warning Messages ssssseeee 18 Printing POSterS i lt 0 lt 0ctsvcessesderceneseniilenessseed ewan wenden nesaes ete 40 Opening the Printer Properties Dialog Box sssseeeees 18 Printing Banners escenes enen ESEE a r E REAR TEs 4l Printer Settings Taskbar Icon Shortcuts 0 cee e cece eee eens 18 Print Cartridges sc csidcs dciaducacacevesscesebneed 42 Print Cartridge Status vi 0casssneseviedeiea senesced aa ernricanneswiedee sts 42 Replacing Print Cartridges 0 cece cece eee scene eee eee e eens 44 To Replace a Print Cartridge cc cece cece cece seen eee cece ees 44 Storing Print Cartridges 00cccceeeeccceeeeeeeeeceeeeeeeeenees 46 Cleaning Print Cartridges 0c ccc eeeeeee eects eee eee e eee e eee ees 46 When Do You Need to Clean cc eee e cece cece eee e eee eee eees 46 IF You See Missing Lines or Dots 00 ccc cece cece seen eee ees 46 IF You See Ink Streaks c cece cece cece ee eee ene eee eeee seen ees 47 Manually Cleaning the Print Cartridges and Print Cartridge Cradle 47 Damage Resulting from Refilling the Print Cartridges 06 49 Problems viwscamine ert diaeyieeenienvanhewndes 50 Troubleshooting Tips 0 00 cece cece cece eee eeeeeeeeeeeeeeeeeees 50 HP Cust
5. Table of Co ntents Automatic Paper Type Sensor 00ceeeeeeeeeeeneeeeeeeaeeeeeneee 19 How to Use the Automatic Paper Type Sensor eeeeeee eee 19 Automatic Two Sided Printing ccc cece eee e eee e eee e eee e ees 20 Finding Information What and How 0 cece cece cece e eens 3 Printing with the Automatic Two Sided Printing Module 006 2 For Windows 95 98 2000 and NT 4 0 Users eererrerereeees E Infrared Ir Printing 0 c cece ccc c eee eee cece cena ee iraran 22 For Windows 31x Users 000 ccc cece cece ence cece eee e eee ee eens 3 Using Infrared with a Laptop or Notebook running Windows 98 3 For DOS Uselsi csicctccssa auntie EEE EENT SEESE 3 Printing using a Palm Pilot 0ccccsessesssessessesseseees 26 Printing BaSiCS eceso tela dard nice elevation oe taiier d vo rotw iatiahiaha 4 Printing using an HP PhotoSmart Digital Cam ra ssisssre eisesecceaies 27 Buttons and Lights 0 cccicectscstanpesssvdsevneendesessosstecsaeseees 4 Printing asia Windows CE Device iiseeeererrrrnrrrreeerrren 28 Paper MAUS i ca ecestgs iecenaaseaaaieto wre iaspsanndssnciseoeaetneneuneses tian 5 Printer Maintenance Tips eee eeee cence cece cece eens eeeeeeeee 29 IN Tray 6sccecinerssesssereketsase ste ENEE rE OSE EENET sors EEEE 5 Beyond the Basics cccccccccccccccccccccccccce 30 OUT Tray eeerreversececerseesererrrnsrercceessc
6. 100 sheets C1821A U S letter 100 sheets C1820A HP Matte Greeting Cards White Quarter fold A4 210 x 297 mm 20 sheets 20 envelopes C6042A U S letter 20 sheets 20 envelopes C1812A HP Felt textured Greeting Cards lvory Half fold U S letter 20 sheets 20 envelopes C6828A HP Glossy Greeting Cards White Half fold A4 210 x 297 mm 10 sheets 10 envelopes C6045A U S letter 10 sheets 10 envelopes C6044A HP Iron on T Shirt Transfers Asian A4 210 x 297 mm 10 sheets C6065A European A4 210 x 297 mm 10 sheets C6050A US letter 10 sheets C6049A HP Restickables Large Round Inkjet Stickers U S letter 10 sheets 90 stickers C6822A HP Restickables Large Square Inkjet Stickers USS letter 10 sheets 90 stickers C6823A More About Your Printer Supplies and Accessories Paper Type Description Part Number HP Photo Quality Inkjet Paper Matte Finish U S letter 100 sheets C7007A HP Photo Quality Inkjet Paper Semi Gloss Asian A4 210 x 297 mm 25 sheets C7006A European A4 210 x 297 mm 25 sheets C6984A U S letter 25 sheets C6983A These paper types are supported by the Automatic Two Sided Printing Module Note To find out which recycled papers are recommended for your printer contact your local HP Sales Office and ask for the HP InkJet Printer Family Paper Specifications Guide HP part number 5961 0920 Ordering Information To order printer supplies or accessories call your nearest HP
7. Asia C7006A HP Premium Inkjet Heavyweight Paper A4 size 100 sheets C1853A HP Felt textured Greeting Card Paper Ivory Half fold Letter size 20 sheets C6828A 20 envelopes HP Professional Brochure amp Flyer Paper Two Sided Gloss Letter size 50 sheets C6817A A4 size 50 sheets Europe C6818A A4 size 50 sheets Asia C6819A HP Professional Brochure amp Flyer Paper Two Sided Matte Finish Letter size 50 sheets C6955A Media availability varies by country Note The HP Photo Paper Two Sided Satin Glossy and HP Glossy Greeting Cards White Half fold paper types are not supported by the Automatic Two Sided Printing module due to longer dry times Infrared Printing Specifications Range 3 feet 1 meter 30 degree cone Supported Operating Systems Some of the operating systems supported by infrared include Windows 2000 Windows 98 Windows CE Palm Supported Devices Some of the devices supported by infrared include Laptop or notebook computers with infrared capability including the HP Omnibook Some Personal Digital Assistants including the Palm product line Some Windows CE devices including the HP Jornada Digital cameras with infrared capability and the JetSend program including the HP PhotoSmart Cellular phones with infrared capability Supported Protocols IrLPT JetSend OBEX More About Your Printer Specifications More About Your Printer System Requirements
8. Printing using Infrared 1 Locate the infrared lens on the laptop or notebook This is typically found on one of the sides of the computer Align the computer s infrared lens with the printer s infrared lens Position the computer up to 3 feet 1 meter from the printer and within a 30 degree total angle from the printer s infrared Lens Note The path between the two infrared devices must be clear of obstacles When the two infrared devices are lined up correctly the infrared light on the printer will begin to blink This indicates that a connection has been established between the two devices Send a file to print following the normal printing procedures See How to Print on page 6 The infrared light on the printer displays a solid beam during the transfer process When finished printing the light will begin to blink again If the Infrared Monitor is displayed the Status tab indicates the progress of the infrared activity as the printer receives and prints the file Printing Basics Infrared Ir Printing Note f the laptop or notebook is moved out of range of the printer s infrared lens at any time during the printing process the infrared light will turn off and the printer may stop printing If you realign the devices within approximately 3 30 seconds depending on the laptop or notebook the print job will resume Displaying the Infrared Icon on the Taskbar The Infrared icon on the taskbar typically app
9. Setup Tab Paper Type Choose either Automatic or HP Iron On T Shirt Transfers Print Quality Choose Normal or Best Paper Size Choose A4 or Letter 8 5 x 11 in Features Tab Mirror Image checked Orientation Portrait Landscape olRotate TB0 Orientation Choose Mirror Image Two Sided Printing Unchecked 8 Print your transfer When you print a mirror imaged document the text and pictures are flipped horizontally from what you see on your computer screen For best results use HP Iron On T Shirt Transfers Beyond the Basics Printing Posters Printing Posters should Guidelines 5 Choose HP Print Settings After printing trim the edges on each sheet Setup Tab and tape the sheets together Paper Type Choose either Automatic or Plain Paper Taal E Ki Print Quality Choose Normal Paper Size Choose appropriate size Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked 1 Load paper in the IN tray Poster Printing Check this box and choose size 2 Slide the paper guides snugly against 2x2 3x3 or 4x4 the sheets 3 Push in the IN tray 4 Open the HP Printer Properties dialog box see page 7 Check Poster Printing then choose size 6 Print your poster kay Printing Banners I should Beyond the Basics Printing Banners Guidelines 1 Tear off up
10. The Automatic Paper Type Sensor only scans the first page of each new print job Note The Automatic Paper Type Sensor works with both HP and non HP media However it is optimized for HP media so your printer can quickly select the appropriate paper type For a complete list of HP products see Paper and Other Media on page 89 Note You can turn off the Automatic Paper Type Sensor In the Paper Type box of the Setup tab select a paper type other than Automatic Printing Basics Automatic Two Sided Printing Automatic Two Sided Printing Note The Automatic Two Sided Printing Module is not supported in Windows 3 1x The Automatic Two Sided Printing Module is a special hardware and software feature that enables your printer to automatically print on both sides of the page Installing the Automatic Two Sided Printing Module 1 Turn the knob on the printer s Rear Access Door counter clockwise and remove the door Insert the module into the back of the printer Printing with the Automatic Two Sided Printing Module 1 Load the appropriate paper Note Not all paper types work with the Automatic Two Sided Printing Module You can print on plain paper HP Bright White Inkjet Paper HP Premium Inkjet Heavyweight Paper HP Felt textured Greeting Card Paper HP Professional Brochure Paper Glossy or Matte and HP Photo Quality InkJet Paper Semi gloss or Matte Not all paper weights
11. This box allows you to change the default print quality of future documents and to turn on automatic two sided printing For information on these topics see How to Print on page 6 or Automatic Two Sided Printing on page 20 Default Print Settings Print Quality ra ra We C Draft Noma C Best TirTecsesesssenee I Automatic Two Sided Printing Or try this Right click the Printer Settings taskbar icon In the shortcut menu that appears click Change Default Print Settings Select from the available options 3 When finished click anywhere outside the dialog box A dialog box indicates that this feature allows you to change the print settings used every time you print This will change print settings that your printer will use every time you print Check Don t show me this message again to turn off Cancel this message from now on _ Cancel Check Disable Printer Settings Taskbar Icon if you never want to use this feature Click OK to change print settings Tl Disable Printer Settings Taskbar Icon Note fyou do not want to see this dialog box in the future click Don t show me this message again If you want to redisplay it again later on open the Toolbox go to the Configuration tab and click Display Printer Settings Confirmation See HP DeskJet Toolbox on page 13 A Click OK Displaying Print Cartridge Warning Messages 1 Click the Printer Settings taskbar icon to open th
12. To choose your country or language access HP Customer Care Online at http www hp com apcpo support regional htmL From there you can link to HP Customer Care User Forums and HP Customer Care Email Go to the page for your product for example HP DeskJet 990C and then choose Connect with HP HP Customer Care Online AD W e continued WW ND HP Customer Care User Forums They re friendly They re informative Check out our online user forums Simply review existing messages left by other HP users to find the answers you re looking for You can also post your questions then check back later for ideas and suggestions from knowledgeable users and system operators HP Customer Care by Email Connect with HP via email and receive a personal reply from an HP Customer Care service technician Responses are normally provided within 24 hours of receipt excluding holidays A great option for those non urgent questions To send an email go to http contact external hp com support menu menu post html Problems HP Customer Care Printer Software Updates Printer software also referred to as a printer driver allows your printer to talk with your computer HP provides printer software and software updates for Windows operating systems For MS DOS printer software contact the manufacturer of your software program You have several options for getting printer software Download the printer software by accessing the HP Customer Care
13. kr ER about D a Loadpaper y Change print settings Printer Settings Taskbar Icon Note The Printer Settings taskbar icon is not available in Windows 3 1x Use the Printer Settings taskbar icon to determine the state of the printer such as print cartridge status and to adjust print settings such as default print quality and automatic two sided printing The Printer Settings taskbar icon es appears at the end of the taskbar Warning Message Indicator The outline color of the Printer Settings taskbar icon indicates whether or not print cartridge warning messages have been issued When the icon is Outlined in yellow and blinking print cartridge warning messages need to be checked Outlined in yellow and not blinking previously checked print cartridge warning messages are pending Once the warning issues are resolved the icon outline disappears Printing Basics Printer Settings Taskbar Icon Determining the Number of Pending Warning Messages Position the pointer over the Printer Settings taskbar icon A text box displays the name of your printer and indicates if any warning messages are pending To view the warning messages see Displaying Print Cartridge Warning Messages on page 18 Printing Basics Printer Settings Taskbar Icon Opening the Default Print Settings Dialog Box 1 Click the Printer Settings taskbar icon The Default Print Settings dialog box is displayed
14. 7 812 346 7997 65 272 5300 34 9 02321123 46 0 8 6192170 41 0 84 8801111 886 2 2717 0055 66 2 661 4011 90 0 212 221 6969 44 0 207 512 5202 208 344 4131 800 47 888 84 0 8 823 4530 Problems HP Customer Care After the Free Phone Support Period You can still get help from HP for a fee Prices are subject to change without notice HP Customer Care Online help see page 75 on the internet is still available for free For quick questions in the United States only call 900 555 1500 The charges are 2 50 per minute and begin when you connect with a service technician For calls from Canada or for calls in the U S that you anticipate might be longer than ten minutes in length call 800 999 1148 The fee is US 25 per call charged to your Visa or MasterCard If during your phone call it is determined that your printer requires repair and you are within your printer s Limited Warranty period see the Limited Warranty Statement in your Reference Manual you will not be charged for the phone support service However for countries where the above toll free phone numbers are not available the regular long distance charges may apply Problems HP Customer Care Extended Warranty Options IF you would like to extend your printer coverage beyond the limited warranty period you have the following options Consult your reseller to get extended coverage IF your reseller does not offer ser
15. America Saudi Arabia 8120 8900 Japan 8121 0021 Singapore Malaysia Hong Kong 8121 0026 South Africa 8121 0020 India 8121 0025 Argentina 8121 0019 Australia 8121 0018 China Taiwan Philippines 8121 0024 Korea 8121 0017 Europe Jordan Lebanon North Africa Israel Russia Baltic countries Thailand Indonesia 8121 0023 Caribbean Latin America U K Middle East 8121 0022 More About Your Printer Supplies and Accessories Part Name Part Number Td Other Replaceable Parts DJ990C Series Printer Cleanout Access Door Assembly C6426 60038 Accessories HP Two Sided Printing Accessory not available in all countries C6463A More About Your Printer Supplies and Accessories Printer Quick Start Posters Reference Manuals and Network Guides Most HP printer documentation is available for viewing and printing at http www hp com go support Language Arabic Bahasa Indonesia Bulgarian Croatian Czech Danish Dutch English Estonian Finnish French German Greek Hebrew Hungarian Italian Japanese Kazakh Korean Part Numbers Quick Start Poster C6455 90074 C6455 90076 C6455 90075 C6455 90072 C6455 90072 C6455 90070 C6455 90074 Reference Manual C6455 90060 C6455 90066 C6455 90064 C6455 90063 C6455 90063 C6455 90062 C6455 90060 Request numbers with order C6455 90075 C6455 90070 C6455 90064 C6455 90062 Request numbers with order C6455 90074 C6455 90075 C6455 90075 C6455 90
16. Care See the list below or refer to HP s web sit at http www hp com cposupport mail_support html for your country s HP Customer Care Center phone number Argentina Australia Austria Belgium Dutch Belgium French Brazil Canada Chile China Czech Republic Denmark English International Finland France Germany Greece Hong Kong Hungary India Indonesia Ireland Israel Italy Japan 541 778 8380 61 3 8877 8000 43 0 711 420 10 80 32 0 2 62688 06 32 0 2 62688 07 011 829 6612 905 206 4663 800 36 0999 86 0 10 6564 5959 42 02 6130 7310 45 0 39 29 4099 44 0 171 512 5202 358 0 203 4 7 288 33 0 143623434 49 0 180 52 58 143 30 0 1619 64 11 800 96 7729 36 0 1382 1111 91 11 682 60 35 62 21 350 3408 353 0 1662 5525 972 0 9 9524848 39 0 2 264 10350 03 3335 8333 Korea Korea outside Seoul Malaysia Malaysia Penang Mexico Netherlands New Zealand Norway Philippines Poland Portugal Republic of South Africa inside RSA Republic of South Africa outside RSA Russia Moscow Russia St Petersburg Singapore Spain Sweden Switzerland Taiwan Thailand Turkey United Kingdom U S Venezuela Vietnam 82 2 3270 0700 080 999 0700 60 3 2952566 1300 88 00 28 01 800 472 6684 31 0 20 606 8751 64 9 356 6640 47 22 116299 66 2 867 3551 48 22 519 06 OO 351 21 317 6333 086 000 1030 27 11 258 9301 7 095 797 3520
17. Media Handling Sheets Banners Envelopes Cards Greeting cards Transparencies Labels Photo paper OUT tray capacity Draft Normal Best up to 150 up to 20 sheets up to 15 up to 45 cards up to 5 cards up to 30 up to 20 sheets of Labels use only U S letter or A4 sized sheets up to 20 sheets up to 35 sheets up to 50 sheets up to 50 sheets More About Your Printer Specifications Media Size Paper U S Letter Legal Executive A4 A5 B5 JIS User Defined Width Length Banner U S Letter A4 Envelopes U S No 10 Invitation A2 DL C6 Index Greeting Cards A6 Hagaki Labels U S Letter A4 Transparencies U S Letter A4 Photo with tear off tab 216 x 279 mm 8 5 x 11 in 216 x 356 mm 8 5 x 14 in 184 x 279 mm 7 25 x 10 5 in 210 x 297 mm 148 x 210 mm 182 x 257 mm 77 to 216 mm 3 0 to 8 5 in 127 to 356 mm 5 0 to 14 in 216 x 279 mm 8 5 x 11 in 210 x 297 mm 105 x 241 mm 4 3 x 9 5 in T111 x 146 mm 4 37 x 5 75 in 220 x 110 mm 114 x 162 mm 76 x 127 mm 3 x 5 in 102 x 152 mm 4 x 6 in 127 x 203 mm 5 x 8 in 105 x 148 5 mm 100 x 148 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 216 x 279 mm 8 5 x 11 in 210 x 297 mm 102 x 152 mm 4 x 6 in Automatic Two Sided Printing Module Specifications Automatic Two Sided Printing Module model no C6463A Duty Cycle 5 000 sides of pages per month Dimensions 324 mm 12 75 in long x 1
18. Online web site See HP Customer Care Online on page 75 for the addresses of the HP web sites If you are using Windows 95 98 or 3 1x and need diskettes rather than a CD you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD ROM drive Be sure to take along at least 6 blank diskettes To create the diskettes begin the printer software installation When the opening screen appears select Make diskettes of your printer software and follow the on screen instructions IF you are in the U S setting up your printer for the first time and do not have a CD ROM drive or access to HP Customer Care Online you can order the printer software on 3 5 inch diskettes by calling 661 257 5565 nominal shipping and handling charge may apply Bonus software that may be provided on the CD will not be provided on diskettes IF you are in the U S and need a software update you can download the printer software from HP s web site at http www hp com go support If you do not have access to the web site call 661 257 5565 Software updates are available for the cost of the CDs or diskettes plus shipping IF you are outside the U S and cannot download the driver from HP Customer Care Online see page 75 call the HP Customer Care Center see page 77 nearest you 0 S If your HP printer is ever in need of repair simply call the HP Customer Care Center A trained s
19. Paper Type 8 12 parts numbers 87 ordering 87 supplies 87 Photo Paper Printing 8 37 56 61 81 photo paper printing resolution 81 photographs printing 37 PhotoREt 8 37 56 61 81 portrait orientation 9 12 65 posters printing 9 12 40 Power button 81 consumption 81 cord ordering 87 light 81 previewer 9 Index print cartridge status 42 icons 43 Print Cartridge Status light 81 print cartridges cleaning 46 48 damage from refilling 49 light 45 low onink 43 ordering 87 partnumbers 14 44 49 87 problems 45 46 recommended temperatures 46 replacement 44 status 42 status light 4 storing 46 using 46 Print in Grayscale Windows 3 1x 13 Windows 95 98 2000 NT 4 0 10 print margins specifications 85 print order 9 print problems see problems print quality 2400 x 1200 dpi 8 improving 66 PhotoREt 8 problems 66 69 selecting 8 12 using refilled print cartridges 49 print settings changing 8 current 8 factory 8 selecting 8 software 6 tabs 8 printer accessories 87 buttons 4 cable parallel 53 87 cable USB 55 60 61 87 calibration 14 cleaning 29 connections 56 driver updates see printer software updates drivers see printer software Lights 4 maintenance 29 paper trays 82 parts 87 repair 77 settings 6 smudges on 29 software 6 76 software updates 76 specifications 81 trays 5 Printer Properties dialog box Windows 3 1x 1 Windows 95 98 200 NT 4 0 7 Printer Servic
20. a Test Page Print a Diagnostic Page HEWLETT PACKARD Printing Basics HP DeskJet Toolbox If you are using a parallel cable you can enable hardware ECP on the Configuration tab When you check Attempt to Use Hardware ECP photos may print more quickly Click the Estimated Ink Level tab to Present a visual display of the black and color cartridge ink level Show the print cartridge part numbers View print cartridge ordering information Windows 3 1x Note Windows 3 1x is not supported in Japan Use the HP DeskJet 990C Toolbox for finding information and maintaining your printer The HP DeskJet Toolbox is installed in the HP DeskJet Utilities group in the Program Manager The Toolbox has two tabs How Do I and Printer Services You can also access Printer Services from the HP DeskJet 990C Series Printer Properties dialog box see page 13 Simply click a tab then choose an option HP Deskjet Utilities amp HP Toolbox icon HP DeskJet HP DeskJet HP DeskJet 990C Series 990C Series 990C Series Uninstall Release Notes Toolbox How Do I Click a button to read instructions on Replacing the prit _ _ Reena cartridges Loading paper Changing print settings a Printing Basics HP DeskJet Toolbox HP DeskJet 990C Toolbox 7 How Dol Pinter Services r Leam How To IR Select the button next to the item you wish to leam more
21. dealer or call HP DIRECT at the following numbers for fast shipping service In the U S you can buy supplies and accessories directly from HP at www hpshopping com or call the HP Shopping Village at 1 888 999 4747 In Europe you can buy supplies and accessories directly from HP at www hp go supplies com order index shtml Argentina 54 1 787 7100 Fax 54 1 787 7213 Hewlett Packard Argentina Montafieses 2150 1428 Buenos Aires Argentina Australia New Zealand 03 895 2895 China Resources Bldg 26 Harbour Road Wanchai Hong Kong Austria South East Area 43 0 7114 201080 Fax 43 0222 25 OOO ext 610 Hewlett Packard Ges m b H Ersattzteilverkauf Lieblg 1 A 1222 Wien More About Your Printer Ordering Information Belgium 02 778 3092 or 3090 3091 Fax 02 778 3076 Hewlett Packard Belgium SA NV 100 bd de la Woluwe Woluwedal 1200 BRUXELLES Brazil Centro de Informacoes HP Grande Sao Paulo 11 3747 7799 Demais Localidades 0800 157751 Fax 011 829 7116 Centro de Informacoes HP Hewlett Packard Brasil S A Caixa Postal 134 Rua Clodomiro Amazonas 258 CEP 04534 011 S o Paulo SP Canada 800 387 3154 905 206 4725 Fax 905 206 3485 3739 Hewlett Packard Canada Ltd 5150 Spectrum Way Mississauga Ontario L4W 5G1 Toronto 416 671 8383 Chile 56 2 203 3233 Fax 56 2 203 3234 Hewlett Packard de Chile SA Av Andres Bello 2777 Oficina 1302 Los Condes Santiago Chile Den
22. ink improperly installed or malfunctioning It will also flash if you are trying to use the wrong print cartridge type IF the problem is low ink the light will stop flashing when you open the top cover For any other print cartridge related problem the Print Cartridge Status Light will continue to flash To check the status of your print cartridges open the printer s top cover The yellow arrow on the print cartridge cradle aligns with one Black print cartridge low on ink Color print cartridge low on ink Print cartridges OK Problem with black print cartridge Problem with color print cartridge Yellow indicator of five Print Cartridge Status icons 42 Print Cartridge Status continued When the Print Cartridge Status Light flashes open the printer s top cover and follow the instructions below For more information on replacing print cartridges see page 44 IF the arrow points to It means Print Cartridges Print Cartridge Status To solve the problem Problems with print cartridges Color The print cartridge is either missing improperly installed the wrong print cartridge for the printer defective 1 Insert a print cartridge if it is missing 2 Remove and reinsert the existing print cartridge 3 IF there is still a problem verify that the color cartridge is an HP C6578 Series or HP No 78 cartridge and the black cartridge is an HP 51645 Series
23. legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world More About Your Printer Legal Information 2 To the extent that this Warranty Statement is inconsistent with Local Law this Warranty Statement shall be deemed modified to be consistent with such Local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and Limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or not allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS HP Year 2000 Warranty Subject to all of the terms and limitations o
24. manufacturer for more information on enabling and setting up USB 5 IF you cannot enable USB you can always use a parallel cable to connect your printer to your computer gt Problems Troubleshooting Tips The printer software won t install what s wrong Continued What is the problem Possible cause To solve the problem e amp gt When connect a USB Installation was cancelled or had 1 Select Start gt Settings gt Printers cable between the printer and an error 2 Double click on Add Printer my computer the New 3 Click Next Hardware Wizard message A Click Next appeared once but the printer 5 Click Have Disk did not install and now New Hardware Wizard will not appear again 6 Click Browse then browse to the printer software CD 7 Browse to the language code folder For a list of language codes see page 86 8 Double click the Driver folder and then click OK 9 Click OK 10 Click Next 11 In the list of ports you want to use with this printer select USB DeskJet 990C lt printer serial number 12 Click Next 13 Click Next 14 Click Finish gt Problems Troubleshooting Tips The printer software won t install what s wrong Continued Possible cause What is the problem e lt gt When I connect a USB cable between the printer and my computer an Unknown device message appears Static electricity has built up in
25. pocument Pant at pages in range z the HP Printer Properties Options lose dialog box HP Printer Properties Dialog Box There are three tabs located in the Printer Properties dialog box Printing Basics How to Print in Windows 95 98 2000 and NT 4 0 Right click on any item shown on these screens to view Once you ve opened this box simply click a tab then choose your helpful information settings Setup see page 8 Features see page 9 Advanced see page 10 Setup Tab Windows 95 98 2000 and NT 4 0 Print Quality TD Features Advanced Draft Quick printing p Print Quality Normal Every day printing seri R Hi itu printi iomal Look here to see the results of your current settings Best Highest quality printing at I y g Paper Type j Paper Settings si Choose from a wide range of paper types ae zj Photo Paper Printing The Automatic option the default setting IF you manually select an HP Photo Paper or any allows the printer s optical sensor to detect other photo paper the Photo Paper Printing the type of media that has been loaded and P options become available to automatically determine the paper type Letter 85x11 in z Click PhotoREt to automatically select the best D BamePining amp i T Scale to Fit configuration of print speed and quality Factory Settings Click 2400x1200 dpi for source images greater Paper Size Choose a p
26. sheet Choose Two or four pages per sheet To print a border around each page on the sheet Click here to print the last page of your document first Copies 1 Factory Settings Click here to view the effects of all selected settings for your document before you print Show HP Preview will allow you to print cancel or create a graphic file of your document You can change some print settings visually see the effects and print with the new settings To preview the document after selecting this option click OK and then click OK in the Print dialog box Printing Basics How to Print in Windows 95 98 2000 and NT 4 0 Advanced Tab Windows 95 98 2000 and NT 4 0 Choose appropriate color options Click here to print in shades of gray Setup Features Advanced Color High Quality provides optimal print E are quality for grayscale printing G High Quality Black only provides faster grayscale Black ony printing by using only the black pen not Aiai cal rata recommended for use with glossy paper Look here to see the results of your current settings IV Automatic Image Enhancement Saturation Muted Optimize for Photocopy or Faxisonly 7 Mied 7 available when printing in grayscale Brightness pao Lighter Slide to adjust saturation brightness and Automatic Image Enhancement sharpens Gawo ey ee color tone to me
27. sure you have selected a paper size supported by the Automatic Two Sided Printing Module See Automatic Two Sided Printing Module Specifications on page 83 D gt What is the problem Possible cause Problems Troubleshooting Tips 2 Pm Is there a problem with your Automatic Two Sided Printing Module Continued Automatic Two Sided Printing was selected but printing is only on one side of the paper The binding margin appears in the wrong place The application you are using to print supports only manual two sided printing It does not support Automatic Two Sided Printing To solve the problem Print using the manual two sided printing feature See Manual Two Sided Printing on page 31 You have Automatic selected as the paper type and are using a media type that is not supported by the Automatic Two Sided Printing Module Switch to a media type supported by the Automatic Two Sided Printing Module or use manual two sided printing See Automatic Two Sided Printing Module Specifications on page 83 or Manual Two Sided Printing on page 31 You are using a media size that is not supported by the Automatic Two Sided Printing Module You may not have chosen the correct paper orientation Switch to a media size supported by the Automatic Two Sided Printing Module or use manual two sided printing See Automatic Two Sided Printing Module Specifications on page 83
28. the floor To use the OUT Tray Extension gently pull out the extension When your print job finishes push the OUT Tray Extension back into its storage slot Note Do not use the OUT Tray Extension with legal sized paper It may cause a paper jam OUT tray down lt OUT Tray Extension Printing Basics How to Print How to Print The printer is controlled through printer software sometimes called Windows 95 98 2000 or NT 4 0 users see How to Print in a printer driver that you install on your computer The printer Windows 95 98 2000 and NT 4 0 on page 7 software provides a dialog box like the one shown here that you Windows 3 1x users see How to Print in Windows 3 1x on use to communicate with the printer In the dialog box you select page 11 settings such as paper size and type orientation and print quality DOS users see For DOS Users on page 3 Printing Basics How to Print in Windows 95 98 2000 and NT 4 0 How to Print in Windows 95 98 2000 and NT 4 0 Finding the HP Printer Properties Dialog Box 2 Your software program opens a Print dialog box similar to the previous example From the Print dialog box click whichever button you see Properties Setup or Printer The HP Printer Properties dialog box opens How you find the HP Printer Properties dialog box depends on the software program and operating system that you are using Sinc
29. them from drying out or becoming clogged Store unsealed print cartridges in an airtight plastic container Do not unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer The print cartridges will dry out if not stored in their home position Do not attempt to reattach the vinyl tape previously removed from the print cartridges Reattaching the tape will damage the cartridges Only use the Power Button on the front of the printer to turn the printer on and off Using a power strip surge protector or a wall mounted outlet switch to turn the printer on and off may cause premature failure Print Cartridges Storing Print Cartridges Cleaning Print Cartridges When Do You Need to Clean Clean the print cartridges if your printed page is missing lines or dots or if it contains ink streaks IF You See Missing Lines or Dots Clean the print cartridges from the HP DeskJet Toolbox by doing the following 1 Open the HP DeskJet Toolbox For more information see HP DeskJet Toolbox on page 13 2 Click Clean the Print Cartridges and follow the on screen directions Note Unnecessary cleaning wastes ink and shortens the life of the print cartridge IF You See Ink Streaks Clean the print cartridges and the print cartridge cradle by following the instructions below eSirame jst dianrnoftjuestl t qusit y dkitft ghoc
30. to 20 sheets 2 Tear off and discard the perforated strips if any 3 Pull out the IN tray 4 Slide out the paper guides and remove all paper from the IN tray 5 Raise the OUT tray and leave it in the up position to print your banners 6 Put the banner paper in the IN tray so that the unattached edge of the banner paper stack is toward the printer 7 Slide the paper guides snugly against the sheets 8 Push in the IN tray 9 Open the HP Printer Properties dialog box see page 7 10 Choose HP Print Settings Setup Tab Banner Printing Check this box Paper Type HP Banner Paper Print Quality Choose Normal Paper Size Choose either Banner A4 210 x 297 mm or Banner Letter 8 5 x 11 in Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked 11 Print the banner When printing banners be sure that the OUT tray is placed in the up position and the IN tray is pushed in For best results use HP Banner Paper IF you are having problems printing a banner see Banners aren t printing correctly on page 68 Depending on the software program you are using to print your banner you may need to check the HP DeskJet 990C Series Printer Release Notes for specific printing information Print Cartridges Print Cartridge Status The Print Cartridge Status Light flashes when one or both of your print Print Cartridge Status Light cartridges are low on
31. 072 C6455 90074 C6455 90076 C6455 90075 C6455 90077 C6455 90061 C6455 90064 C6455 90064 C6455 90063 C6455 90060 C6455 90066 C6455 90064 C6455 90065 Network Guide C6455 90050 C6455 90056 C6455 90054 C6455 90053 C6455 90053 C6455 90052 C6455 90050 C6455 90054 C6455 90052 C6455 90051 C6455 90054 C6455 90054 C6455 90053 C6455 90050 C6455 90056 C6455 90054 C6455 90055 Language Lithuanian Norwegian Polish Portuguese Romanian Russian Cyrillic Simplified Chinese Slovakain Slovenian Spanish Swedish Thai Traditional Chinese Turkish Part Numbers Quick Start Poster C6455 90075 C6455 90070 C6455 90072 Reference Manuals C6455 90064 C6455 90062 C6455 90063 Request numbers with order C6455 90072 6455 90075 C6455 90077 C6455 90072 C6455 90072 C6455 90063 C6455 90064 C6455 90065 C6455 90063 C6455 90063 Request numbers with order 6455 90070 C6455 90077 C6455 90077 C6455 90072 C6455 90062 C6455 90065 C6455 90065 C6455 90063 Network Guide C6455 90054 C6455 90052 C6455 90053 C6455 90053 C6455 90054 C6455 90055 C6455 90053 6455 90053 C6455 90052 C6455 90055 C6455 90055 C6455 90053 More About Your Printer Supplies and Accessories Paper and Other Media Availability of special media varies by country Paper Type Description Part Number Paper Type Description Part Number i Y HP Bright White InkJet Paper HP Premium Photo Paper Gloss
32. 33 mm 5 25 in wide x 111 mm 4 37 in high Weight 0 79 kg 1 75 Lbs Declared noise emissions in accordance with ISO 9296 Sound power level LWAd 1B 10dB 6 1 B in normal mode Sound pressure Level LpAm bystander positions 48 dB in normal mode Media Weight Letter and A4 paper 60 to 90 g m 16 to 24 lb Cards up to 160 g m 90 lb index maximum Minimum Printing Margins Letter and Executive Left and right margins 0 25 in 6 4 mm Top and bottom margins 0 46 in 11 7 mm A4 size Left and right margins 3 4 mm 0 134 in Top and bottom margins 11 7 mm 0 46 in A5 B5 5 x 8 in Card and User Defined Size Left and right margins 3 17 mm 0 125 in Top and bottom margins 11 7 mm 0 46 in Media Size Paper Letter 8 5 x 11 in 216 x 279 mm Executive 7 25 x 10 5 in 184 x 279 mm A4 210 x 297 mm A5 148 x 210 mm B5 182 x 257 mm Cards 5 x 8 in 127 x 203 mm User Defined Size Minimum 100 mm x 148 mm 3 94 in x 5 83 in Maximum 216 mm x 297 mm 8 5inxT 7 in More About Your Printer Specifications Media Type Plain paper HP Bright White Inkjet Paper Letter size 500 sheets C1824A A4 size 500 sheets C1825A Letter size 250 sheets C5976B A4 size 250 sheets C5977B HP Photo Quality Inkjet Paper Matte Finish Letter size 100 sheets C7007A HP Photo Quality Inkjet Paper Semi Gloss Letter size 25 sheets C6983A A4 size 25 sheets Europe C6984A A4 size 25 sheets
33. 9 G getting help see help grayscale 10 66 greeting cards printing 38 specifications 82 H help customer HP Customer Care 75 right click 8 technical support user forums 76 web sites 75 high resolution printing 2400 x 1200 dpi 8 37 56 61 81 PhotoREt 8 37 56 61 81 How Do I tab 15 HP Customer Care 75 phone numbers 78 Index l I O interface 81 icons print cartridge status 43 IN tray capacity of 82 use 5 index cards printing 35 specifications 82 tray capacity 82 infrared 22 Infrared Data Association 23 infrared lens 4 solid beam 4 Infrared light 81 infrared printing JetSend 28 setting up a laptop or notebook 23 supported devices 22 supported operating systems 22 using a laptop or notebook 23 choosing an infrared port 24 displaying the Infrared Taskbar Icon 25 enabling 23 preparing to print 24 printing 25 using a Palm Pilot 26 using a Windows CD device 28 using an HP PhotoSmart digital camera 27 ink drying time 10 Estimated Ink Level tab 14 ink levels see Low on Ink ordering 87 partnumbers 14 replacing 44 streaking 46 supplies 87 volume 10 67 ink cartridges cleaning 46 48 damage from refilling 49 Light 45 ordering 87 partnumbers 44 49 problems 46 replacement 44 status 42 storing 46 using 46 installing printer software 51 52 problems 51 52 software 51 USB cable 55 Ir 22 Ir see infrared IrDA 23 iron on transfers ordering 90 printing 39 J jams see paper jams
34. HP dealer about this service Spare Parts and Consumables are available for five years after production has stopped Product Take back To return this product and ink cartridges to HP at the end of its useful life call your Local HP Sales or Service Office for instructions Energy Consumption This printer was designed with energy conservation in mind This printer averages 4 watts in stand by mode Not only does this save natural resources but it also saves money without affecting the high performance of this printer This product qualifies for the ENERGY STAR Program U S and Japan ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a US registered service mark of the US EPA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency Loupe Energy consumption in off mode When the printer is off a minimal amount of energy is still being consumed Energy consumption can be prevented by turning the printer power off then disconnecting the end of the printer power cord from the electrical source Numerics 2400 x 1200 dpi 8 37 56 61 81 A accessories 87 adjusting color 10 Advanced tab 10 Automatic Image Enhancement 10 Automatic Paper Type Sensor turning off 20 using 19 automatic two sided printing 21 Book 21 Tablet 21 Automatic Two Sided Printing Module inst
35. IRDA 6 Click OK Printing using a Windows CE Device 1 Locate the infrared lens on the Windows CE device This is typically found on one of the sides of the device Align the infrared lens of the Windows CE device with the printer s infrared lens Position the Windows CE device up to 3 feet 1 meter from the printer and within a 30 degree total angle from the printer s infrared Lens Note The path between the two infrared devices must be clear of obstacles In the program from which to print click File gt Print In the Printer box choose either PCL Inkjet or JetSend if installed Note TheJetSend program can greatly enhance the appearance of your printed information For information on JetSend go to the following web site http www jetsend com The infrared light on the printer displays a solid beam during the transfer process When finished printing the light will turn off Note f the Windows CE device is moved out of range of the printer s infrared lens at any time during the printing process the infrared light will turn off and the printer may stop printing If you realign the devices within approximately 3 30 seconds depending on the device the print job will resume Printer Maintenance Tips Because the printer ejects ink onto the paper in a fine mist ink smudges will eventually appear on the printer case To remove smudges stains and or dried ink from the exterior of the printer use a soft cloth m
36. JetSend 28 L labels paper jams with 57 62 63 printing 36 specifications 82 tray capacity 82 landscape orientation 9 12 65 language codes 86 lights Infrared 81 Infrared Ir Lens 4 Online 4 Power 4 81 Print Cartridge Status 4 42 45 Resume 4 81 Index Low Memory Mode 10 Low on Ink checking ink level 14 42 print cartridge status light 42 43 M maintenance print cartridges 42 printer 29 manual two sided printing 31 margins minimum printing 85 media see paper metric paper sizes 82 mirror image 9 modes 2400 x 1200 dpi 81 Best 81 Draft 81 Normal 81 printing speeds 81 multiple copies 9 multiple pages per sheet 9 12 2 pages per sheet 9 4 pages per sheet 9 draw page border 9 12 0 online support web sites 75 operating environment 81 Ordered Printing 12 ordering manuals 88 paper and other media 89 90 regional phone numbers 91 92 supplies 87 orientation 9 12 OUT Tray 5 Extension 5 P paper adjusting paper guides 5 minimum printing margins 85 ordering 89 90 printing on different types 30 size recommended 82 specifications 82 supported types 82 89 90 User Defined Size 82 weight recommended 82 paper guides 5 paper jams clearing 57 62 63 paper orientation landscape 9 12 65 portrait 9 12 65 paper sizes resizing to fit 8 selecting 8 12 specifications 82 85 User Defined 82 paper trays adjusting paper guides 5 capacity 82 envelope slot 5 IN tray 5 OUT tray 5 positions 5
37. Packard Norge A S Express Support Drammensveien 169 171 0212 Oslo Spain 1 6 3114 81 Fax 1 6 311274 Hewlett Packard Espanola S A Departamento de Venta de Piezas Ctra N VI Km 16 500 28230 LAS ROZAS Madrid Sweden 8 4442239 Fax 8 4442116 Hewlett Packard Sverige AB Skalholtsgatan 9 Box 19 164 93 KISTA Switzerland 056 279 286 Fax 056 279 280 Elbatex Datentechnik AG Schwimmbadstrasse 45 5430 WETTINGEN United Kingdom 44 1765 690061 Fax 44 1765 690731 Express Terminals 47 Allhallowgate Ripon North Yorkshire 44 181 568 7100 Fax 44 181 568 7044 Parts First Riverside Works Isleworth Middlesex TW7 7BY 44 1734 521587 Fax 44 1734 521712 Westcoast 28 30 Richfield Avenue Reading Berkshire RGI 8BJ United States 800 227 8164 Venezuela 58 2 239 4244 4133 Fax 58 2 207 8014 Hewlett Packard de Venezuela C A Tercera Transversal de Los Ruices Norte Edificio Segre Caracas 1071 Venezuela Apartado Postal 50933 Caracas 1050 More About Your Printer Ordering Information Elsewhere in the world Hewlett Packard Company Intercontinental Headquarters 3495 Deer Creek Road Palo Alto CA 94304 U S A Legal Information Regulatory Notices Hewlett Packard Company This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received in
38. Panel for DOS diskette Printing Basics Buttons and Lights The HP DeskJet 990C Series printer buttons shown below let you turn the printer on and off cancel a print job or resume printing The lights give you visual cues about the state of your printer The buttons and lights from Left to right are amp Cancel Button Press this button to cancel the current print job Print Cartridge Status Light When lit the light above this symbol indicates that you need to check the status of your print cartridges See Print Cartridge Status on page 42 for more information Resume Button and Light When this light flashes an action is needed such as load paper or clear a paper jam To continue printing press the Resume Button See What do the flashing lights mean on page 62 Power Button and Light Use the Power Button to turn the printer on and off After the Power Button is pressed it takes approximately five seconds for the printer to power on When the green light above the Power Button flashes printing is in progress Infrared Ir Lens Use the infrared Lens to print from an infrared sending device such as a Palm Pilot laptop or notebook computer See Infrared Ir Printing on page 22 When the light to the right of the infrared lens displays a solid beam the infrared device is transmitting information to the printer Always use the Power Button on the front of the printer t
39. Printing Setup Features Color Services None single sided printing default Two sided Printing p Pages Per Sheet Book binding on the side HP DeskJet 990C Series Printer Click here to choose Number of pages printed per sheet To print a border on each page on the sheet Choose the size of your poster by selecting the number of pages across and down None ia HEA kit Tablet binding on the top C Tebet F Pene Borders Orientation r Poster Printing Choose the best page orientation I Nong i E h R Portrait r C22 Click Portrait for vertical page Layout sa ex Click Landscape for horizontal page layout Liekna nat I Ordered Printing Click Flip Horizontal to reverse the printed image Click here to print the last page of your document first Choose the number of copies to print Color Tab Windows 3 1x Choose Automatic to use the system s default ColorSmart Il settings HP DeskJet 990C Series Printer Setup Features Color Services A olorSmartIT utomatic Choose Manual then Options gt r Manual to adjust color intensity T Pintin Grayscale I ICM Click here to print in shades of gray Default Help o pis emea Services Tab Windows 3 1x Setup Featwes Color Services Use the Services tab to perform routine printer mainten
40. T wipe the nozzle plate Do NOT clean nozzle plate c Inspect the cartridge for fibers on the face and edges If fibers are still present repeat the cleaning process d Repeat the cleaning process for the other print cartridge Once you ve removed the print cartridges make sure that they are not outside of the print cartridge cradle longer than 30 minutes Print Cartridges Cleaning Print Cartridges 5 Manually clean the print cartridge cradle a Using clean moistened swabs wipe the underside of each wall of the cradle b Repeat until no ink residue is seen on a clean swab Ya 6 Reinsert the print cartridges then close the printer s top cover 7 Load paper into the IN tray 8 Reinsert the electrical power cord into the back of the printer 9 Print a test page From the HP Toolbox click Print a Test Page Note f streaking still appears repeat the procedure until the test printout is clean You will find additional maintenance tips at http www hp com go support Print Cartridges Damage Resulting from Refilling the Print Cartridges Damage Resulting from Refilling the Print Cartridges To get the best performance from your printer Hewlett Packard recommends using only genuine HP supplies for HP DeskJet printers including genuine factory filled HP print cartridges Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printe
41. age 13 Exit to turn off the Printer Settings taskbar icon Printing Basics Automatic Paper Type Sensor Automatic Paper Type Sensor Note The Automatic Paper Type Sensor is not supported in Windows 3 1x When you use the Automatic Paper Type Sensor your HP DeskJet 990C can automatically determine the correct paper type for most paper or media placed into the printer s IN tray This Feature especially when used with HP paper and media can help you get the best printing results Note This feature is not recommended for printed or lined paper and media How to Use the Automatic Paper Type Sensor 1 Open the HP Printer Properties dialog box For more information see Finding the HP Printer Properties Dialog Box on page 7 2 Click the Setup tab 3 Inthe Paper Type box make sure Automatic is selected Note Automatic is the default paper type setting 4 Select from the other printer settings as necessary Note When using the Automatic paper type setting the print quality setting is automatically set to Normal If you wish to use a different print quality you can manually change this setting For more information see How to Print on page 6 5 Click OK As the printer begins to pull in the first page an optical sensor a blue light quickly scans the page one or more times to determine the best paper type setting This takes only a few seconds After the paper type is determined printing begins Note
42. aki postcards 3 2 mm 0 125 in 1 8 mm 0 07 in 11 7 mm 0 46 in Envelopes 3 2 mm 0 125 in 1 8 mm 0 07 in 11 7 mm 0 46 in Banners A4 210 x 297 3 4 mm 0 134 in 0 0 mm 0 00 in 0 0 mm 0 00 in mm 8 27 x 11 7 in Banners Letter 6 4 mm 0 25 in 0 0 mm 0 00 in 0 0 mm 0 00 in 8 5 x 11 in Photo with tear off tab 3 2mm 0 125 in 3 2mm 0 125 in 3 2mm 0 125 in 112 x 152 mm 4 x 6 5 in Note DOS margins can vary See the manual for your specific DOS program for more information More About Your Printer Language Codes Language Codes Language Code Bahasa Indonesia bin Bulgaria bul Chinese Simplified chs Chinese Traditional cht Czech csy Danish dan German deu English enu Spanish esm Finnish fin French fra Hungarian hun Italian ita Japanese jpn Kazakh kzh Korean kor Dutch nld Norwegian non Polish plk Portuguese ptb Russian rus Swedish svc Thai tha Supplies and Accessories For ordering information see page 91 Part Name Part Number Interface Cables HP IEEE 1284 Compliant Parallel Interface Cable with one 1284 A connector for the computer port and one 1284 B connector for the printer pord 2 meter length C2950A 3 meter length C2951A HP USB Compliant Interface Cable C6518A Print Cartridges Black Tri color HP 51645 Series or HP No 45 HP C6578 Series or HP No 78 Power Cords U S Canada Brazil Latin
43. alling 20 printing with 21 B banners ordering 90 printing 5 8 12 41 problems 68 software compatibility 68 specifications 82 book binding 31 borders 9 Brightness 10 business cards printing 35 buttons Apply 10 Cancel 4 10 81 Factory Settings 10 Help 10 OK 10 Power 4 44 46 47 64 81 Resume 4 32 56 81 C cables ordering 87 USB 53 54 55 59 60 61 calibrating printer 14 67 Cancel button 4 81 cards specifications 82 85 90 cleaning print cartridge cradle 48 print cartridges 47 printer 29 color brightness 10 grayscale 10 printing 10 saturation 10 settings 10 tone setting 10 color resolution 81 Color tab 13 Color Tone 10 ColorSmart Il 13 Configuration tab 14 copies printing multiple 9 12 Customer Care see HP Customer Care customer support see HP Customer Care 96 D DeskJet Toolbox accessing 13 Configuration tab 14 Estimated Ink Level tab 14 How Do I tab 15 Printer Services tab 14 Windows 3 1x 15 dialog boxes HP Printer Properties 7 door rear access 57 62 DOS printing 3 dpi 2400 x 1200 printing 8 37 56 61 81 PhotoREt 8 37 56 61 81 drivers see printer software dry time decreasing 10 increasing 10 duty cycle 81 E energy usage 81 envelope slot 5 envelopes printing single 33 printing stack 34 specifications 82 85 Estimated Ink Level tab 14 F Factory Settings button 10 fax printing problems 59 Features tab Windows 3 1x 12 Windows 95 98 2000 NT 4 0
44. ance a Maintain My Printer F Select the maintenance task you wish to perform Align the print cartridges Clean the print cartridges Click the button related to the maintenance task you want to do Print a test page a lial Test printer communication Printing Basics HP DeskJet Toolbox HP DeskJet Toolbox Windows 95 98 2000 and NT 4 0 Use the HP DeskJet Toolbox for cleaning and calibrating your printer finding information and printing a test page Click Start gt Programs gt HP DeskJet 990C Series gt HP DeskJet 990C Series Toolbox Right click the Printer Settings taskbar icon and choose Open Toolbox See Printer Settings Taskbar Icon on page 16 The HP Toolbox has four tabs Printer Services Estimated Ink Level Configuration Toolbox Tabs Windows 95 98 2000 and NT 4 0 HP DeskJet 990C Series Toolbox Printer Services Estimated Ink Level 4 Configuration A A Click the Printer Services tab to A HP DeskJet 990C Series SBE Open the electronic User s Guide Calibrate the printer when color and black ink NN aren t aligned Clean the print cartridges when lines and _ are missing from what you have printed Check for clarity after cleaning by printing i Test Page Ng Check for printer problems by printing ai Diagnostics Page Open the User s Guide ao Calibrate the Printer t Ceai Pint Caen Print
45. and sizes can be used with the Automatic Two Sided Printing Module Printing Basics Automatic Two Sided Printing 2 Open the HP Printer Properties dialog box For more information see Finding the HP Printer Properties Dialog Box on page 7 3 On the Features tab a Check Two Sided Printing The Two Sided Printing Margin dialog box appears b Make a selection then click OK c Select Book or Tablet as the page orientation d Make sure Automatic is selected 4 Click OK 5 Click OK in the Print dialog box Note After one side of the page is printed the paper is held while the ink dries Once the ink is dry the paper is pulled back in and the reverse side is printed As each page is finished the page drops into the OUT tray Note fyou have problems with Two Sided Printing see page 71 Infrared Ir Printing Infrared Ir connectivity is a feature that enables wireless connectivity for personal digital assistants PDAs laptop or notebook computers and other mobile devices Use the Infrared Feature to print to the HP DeskJet 990C from an infrared device such as a laptop or Palm device without any type of connecting cable The 990C printer includes an infrared lens that can access and print information sent to it by another infrared device Supported Operating Systems Some of the operating systems supported by infrared include Windows 2000 Windows 98 Windows CE Palm Printing Basics Infr
46. aper size or enter a custom size Click here to print banners Click here to resize an image if it s too large to fit on the specified paper size than 600 dpi This setting requires 400 MB or more hard disk space and takes longer to print IF you choose Automatic as the paper type the Photo Paper Printing options are not available Features Tab Windows 95 98 2000 and NT 4 0 Choose the best page orientation HP DeskJet 990C Series Click Portrait for vertical page layout Seup Features Advanced Orientation Click Landscape for horizontal page Layout Click Mirror Image to reverse the printed image Portrait C Landscape T Mirror Image I Rotate 180 Printing Basics How to Print in Windows 95 98 2000 and NT 4 0 Look here to see the results of your current settings Click here to select Two Sided Printing then gt IwoSided Printing Click here and choose the size of your choose a method Book Sys 3 C Tablet Book binding on the side T Automatic poster by selecting the number of pages Tablet binding on the top Click Automatic when using the Automatic Two Sided Printing Module T Poster Printing G 292 Cad CHA across and down 2 Pages per Sheet C 4 Pages per Sheet T Draw Page Border I Start Printing from Last Page T Show HP Preview Click here to print multiple pages per
47. are interfacing media parts or supplies not pro vided or supported by HP or c Operation outside the product s specifications For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage IF HP receives during the applicable warranty period notice of a defect in any software media or ink cartridge product which is covered by HP s warranty HP shall replace the defective product If HP receives during the applicable warranty period notice of a defect in any hardware product which is covered by HP s warranty HP shall either repair or replace the defective product at HP s option IF HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product 7 HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP s
48. ared Ir Printing Supported Devices Some of the devices supported by infrared include Laptop or notebook computers with infrared capability including the HP Omnibook Some Personal Digital Assistants including the Palm product line Some Windows CE devices including the HP Jornada Digital cameras with infrared capability and the JetSend program including the HP PhotoSmart Some cellular phones with infrared capability Note 7o determine if a specific device is supported by infrared check the manufacturer s reference guide Printing Basics Infrared Ir Printing Using Infrared with a Laptop or Notebook running Windows 98 Setting up a Laptop or Notebook for Infrared To configure a laptop or notebook for infrared communication you may need to make changes to your computer s BIOS settings The procedures for configuring a computer for infrared vary depending on the specific device For instructions on configuring your particular laptop or notebook refer to one of the following Reference guide or instructions that came with the device Device manufacturer s web site or support telephone number Infrared Data Association IrDA web site at http www irda org Enabling Infrared 1 Click Start gt Settings gt Control Panel The Control Panel window is displayed Double click the Infrared icon The Infrared Monitor dialog box is displayed Infrared Monitor HEI b rx Infrared communication has be
49. by turning the knob counter clockwise and removing the door 6 Pull the jammed paper out of the printer then replace the Rear Access Door 7 Print your document again 2 What is the problem N What do the flashing lights mean Continued Possible cause Problems Troubleshooting Tips To solve the problem The Resume Light is flashing continued The Print Cartridge Status Light is flashing There may be a paper jam and the Automatic Two Sided Printing Module is attached 1 Turn your printer off 2 Press the button on top of the Automatic Two Sided Printing Module and lower the access door 3 Pull the jammed paper out of the Module then close the access door 4 Turn your printer back on 5 Print your document again You may be printing a two sided document manually and the first side has finished printing The top cover may be open 1 Follow the on screen directions for how to insert the paper 2 Press the Resume Button Close the top cover There may be a problem with one of the print cartridges See Print Cartridge Status on page 42 7 What is the problem 8 What do the flashing lights mean Continued Possible cause Problems Troubleshooting Tips To solve the problem All of the upper lights are flashing The infrared light is flashing The printer may need to be reset The infrared lens of a lap
50. cceessssnennnnes 5 Getting the Right Paper ccccee eee eeccceeeceeeeessnaennees 30 HOW to Pint ccsdinrwe ranted irine EES uri EN rE AETR secede nesses 6 Printing on Different Types of Paper and Media s0eeeeeee 30 How to Print in Windows 95 98 2000 and NT 4 0 00sererreess 7 Manual Two Sided Printing cccce cece eee c cece eeeeeeeeeeeeees 31 How to Print in Windows 31x ssssssseesesereeeeererereereereeeeee 1 Printing Transparencies 0 cece cece cece eee cece eee e cece eee 32 AP DeskJet Toolbox oy cise cegeuin taney seat seeg geese eves credence dees 13 Printing Single Envelopes ccccccccseeseeeeeeeeeeceeeeeeeaeeneees 33 Windows 95 98 2000 and NT 4 0 sseeeerereerereeeseceeeess 3 Printing a Stack of Envelopes 0 cc cece cece cece cece eee eee e eens 34 Windows 3 1Xsw faved rnEeE E EE NEEE peeing ERA 15 Printing Business Cards Index Cards and Other Small Media 35 Printer Settings Taskbar Icon sususususesussersrsrsrsrrrserrsrreee 16 Printing Labels 0ccceeeeeeeceeeeeeeeuuueeceeeeceseseeaseeeees 36 Warning Message Indicator sssssscsecsecsceneeeseereeees 16 Printing Photographs sisisicssrissssssrrriiiirrerriisesssirii dsrerissss 37 Determining the Number of Pending Warning Messages 16 Printing Greeting Cards sesseseeseeseeseeressrseescssrsreseseeo 38 Opening the Default Print Settings Dialog Box
51. cluding interference that may cause undesired operation Pursuant to Part 15 21 of the FCC Rules any changes or modifications to this equipment not expressly approved by Hewlett Packard Company may cause harmful interference and void your authority to operate this equipment Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules For further information contact Hewlett Packard Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto Ca 94304 415 857 1501 NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions can cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation IF this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures More About Your Printer Legal Information Reorient or relocate the receiving antenna Increase the separation between the e
52. ctive piece of vinyl tape on each of the print cartridges See Replacing Print Cartridges on page 44 You may be trying to print a fax Your printer may not be getting good data from the other device or hub 1 Save the fax in a graphic format such as TIFF 2 Place it in a word processing document and print it from there Connect the printer directly to the USB port on the computer a What is the problem Why won t it print Continued Possible cause Problems Troubleshooting Tips To solve the problem e lt gt have a USB cable and when try to print get a message saying There was an error writing to LPT1 The printer is really slow You may not have plugged your USB cable in before installing the software Your computer may have less than minimum system requirements 1 Disconnect the USB cable from your printer 2 Uninstall your printer software a Click Start gt Programs gt HP DeskJet 990C Series gt HP DeskJet 990C Series Uninstall b Follow the instructions that appear on your computer screen 3 Reconnect the USB cable to your printer The USB installation screen should appear again 4 Reinstall the printer software See the Quick Start Poster 1 Check the amount of RAM and processor speed in your computer See System Requirements on page 85 2 Free up some space on your hard drive Having less than 100MB of free space on your computer s
53. d Tab on page 10 s gt Problems Troubleshooting Tips Is there a problem with your printout Continued What is the problem Possible cause To solve the problem Banners aren t You may have forgotten to raise the Make sure that the OUT tray is up printing correctly OUT tray You may have forgotten to select Make sure that you have selected Banner on the Setup tab See Setup Tab Banner in the printer software on page 8 You may have problems with the If several sheets feed into the printer together unfold and refold the Paper paper If paper doesn t feed into the printer correctly be sure that the unattached edge of the banner paper stack is toward the printer see page 41 IF the paper creases going through the printer the paper might be unsuitable for banner printing You may have problems with your For Windows 95 98 2000 and NT 4 0 banner software If gaps in the printing appear at the ends of the sheets the problem might be with your software program See Release Notes by clicking Start gt Programs HP DeskJet 990C Series For Windows 3 1x IF gaps in the printing appear at the ends of the sheets the problem might be with your software program See the Release Notes in the HP DeskJet 990C Series Program Group gt What is the problem Is there a problem with your printout Co
54. d beam during the transfer process When finished printing the light will turn off Note f the Palm Pilot is moved out of range of the printer s infrared lens at any time during the printing process the infrared light will turn off and the printer may stop printing If you realign the devices within approximately 3 30 seconds depending on the device the print job will resume Printing using an HP PhotoSmart Digital Camera 1 Locate the infrared lens on the digital camera This is typically found on the front of the camera 2 Align the camera s infrared lens with the printer s infrared Lens Position the camera up to 3 feet 1 meter from the printer and within a 30 degree total angle from the printer s infrared Lens Note The path between the two infrared devices must be clear of obstacles Printing Basics Infrared Ir Printing 3 Send a photo to print following the normal sending or sharing procedures of the camera The infrared light on the printer displays a solid beam during the transfer process When finished printing the light will turn off Note f the digital camera is moved out of range of the printer s infrared lens at any time during the printing process the infrared light will turn off and the printer may stop printing If you realign the devices within approximately 3 30 seconds depending on the device the print job will resume Printing Basics Infrared Ir Printing 5 Inthe Port box choose
55. e HP Customer Care HP DeskJet printers set the standard for quality and reliability so you have made an excellent choice Should you need help however HP Customer Care s award winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having Whether online or by phone you ll find the support you need and you ll find it fast E HP Customer Care Online A Click your way to a quick solution HP Customer Care Online is a great place to go for answers to questions about your HP products You ll get instant access to everything from helpful printing tips to the latest product and software updates 24 hours a day seven days a week all at no charge to you Problems HP Customer Care IF you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet you can obtain a wide variety of information about your printer at the Following web sites English http www hp com go support French http www hp com cposupport fr German http www hp com cposupport de Japanese http www jpn hp com CPO_TC eschome htm Korean http www hp co kr go support Portuguese http www hp com cposupport pt Simplified Chinese _http www hp com cn go support Spanish http www hp com cposupport es Swedish http www hp com cposupport sv Traditional Chinese _http support hp com tw psd
56. e each software program is different the dialog box that appears on your screen may differ from those shown here One of the following Or try this methods will surely get you to the HP Printer Properties dialog box 1 IF you don t see a Print option in the File menu click File gt Printer Setup or File gt Print Setup From your software program try this Tw New Note When you see gt it means to find and click the word that Oo oo Click File and then click follows ses sms Printer Setup pot Cube 1 Click File gt Print ee BREE Oe E Target printer Elle n SS E Printer Sep lt 7 Acrobat Distiller on C Adobe Acrobat 4 0 PDF Output pdf eee oe Click File and then a Peete we slick Print EE ee E save Ctri 5 TT payelles Exit Altera Save as HTML m Versions Print x Printer 5 A 3 7 Tea CO COIE Click Setup to open the Current printe HP DeskJet 390C Series on LPT1 sf rl 4 ae ae Adobe PDF a Ss ee 990C Series HP Printer Properties Create Adobe PDF where LPT1 I Print to file dialog box Send To gt bes Bas fll a Properties sg noe copies s 5 rr eres occo ME 2 From the Printer Setup or Print Setup dialog box click Setup or c oe F collate a Enter page numbers and or page ranges E E Options separated by commas For example 1 3 5 12 Click Properties to open Fantwhat
57. e trying to print and the printer are not positioned properly Position the device from which you are printing up to 3 feet 1 meter from the printer and within a 30 degree total angle from the printer s infrared lens Make sure the path between the two infrared devices is clear of obstacles Make sure the two infrared Lenses are clean free from dirt and grease gt Is there a problem with infrared Ir printing Continued What is the problem Possible cause Problems Troubleshooting Tips To solve the problem A connection cannot be established or the transmission seems to be taking longer than usual continued The printer prints only part of a page or document Your Palm Pilot is only able to print a single calendar appointment Bright lights may be interfering with the signal The device from which you are printing may have been moved out of range of the printer s infrared lens Your Palm Pilot may not have a printing application installed Make sure that no bright light of any type is shinning directly into either infrared lens Position the device from which you are printing closer to the infrared Lens on the printer Try to realign the devices within approximately 3 30 seconds If the print job does not resume you must begin the printing process again A printing application must be installed in order to print more than one calendar appointment at a tim
58. e Default Print Settings dialog box Default Print Settings m Print Quality re WA A C Draft Noma C Best TrTeseeseessenee I Automatic Two Sided Printing _ Waming Information 2 At the bottom of the dialog box click the Warning Information button The HP DeskJet Toolbox is displayed The Warning Information tab displays any warning messages for your printer 3 When finished viewing the messages in the top right corner of the Toolbox click the Close button Printing Basics Printer Settings Taskbar Icon Opening the Printer Properties Dialog Box 1 Double click the Printer Settings taskbar icon The Printer Properties dialog box is displayed For more information on this dialog box see HP Printer Properties Dialog Box on page 8 2 When finished with the dialog box click OK Printer Settings Taskbar Icon Shortcuts 1 Right click the Printer Settings taskbar icon A shortcut menu appears Change Default Print Settings Open Toolbox v HP DeskJet 990C Series Exit The menu displays the names of most installed printers A check mark appears next to the selected printer 2 IF you want to work with a different printer select that printer from the menu 3 Choose one of the following Change Default Print Settings to display the Default Print Settings dialog box Open Toolbox to display the HP DeskJet Toolbox For more information on this box see HP DeskJet Toolbox on p
59. e Setup tab See How to Print on page 6 You may be printing in Draft mode Click Normal or Best instead of Draft on the Setup tab See Setup Tab on page 8 You may be printing in grayscale Clear the Print in Grayscale check box on the Advanced tab See Advanced Tab on page 10 Problems Troubleshooting Tips Is there a problem with your printout Continued What is the problem Possible cause To solve the problem Print quality is poor You may need to clean the print See Cleaning Print Cartridges on page 46 z continued cartridges You may have forgotten to remove Make sure that you have removed the protective piece of vinyl tape on each the vinyl tape from the print of the print cartridges See Replacing Print Cartridges on page 44 cartridge Your print cartridges may be out of If the color and black ink aren t lining up on the printed page go to the alignment Printer Services tab of the HP Toolbox and click Calibrate the Printer See HP DeskJet Toolbox on page 14 IF you have smearing you may be 1 Click Normal or Draft instead of Best on the Setup tab See Setup Tab using too much ink on page 8 2 Reduce the amount of ink by going to the Advanced tab and using the Ink Volume slider See Advanced Tab on page 10 3 Increase the dry time by going to the Advanced tab and using the Dry Time slider See Advance
60. ears after your computer is configured for infrared IF the icon is not displayed on your taskbar you can quickly turn it on 1 Click Start gt Settings gt Control Panel The Control Panel window is displayed 2 Double click the Infrared icon The Infrared Monitor dialog box is displayed Printing Basics Infrared Ir Printing 3 Click the Preferences tab Printing using a Palm Pilot Infrared Monitor 1 Locate the infrared lens on the Palm Pilot This is typically found on the top edge of the Palm Pilot 2 Align the Palm Pilot s infrared lens with the printer s infrared lens Position the Palm Pilot up to 3 feet 1 meter from the printer and within a 30 degree total angle from the printer s infrared lens Note The path between the two infrared devices must be clear of obstacles 3 Do one of the following Use the Beam command to send a single calendar appointment or one or more business cards to do list items or memos to the printer Use the Print command to send one or more items such as calendar appointments e mail messages phone lists or to do lists to the printer Note Printing rather than beaming requires a printing 4 Click to select Display the Infrared Monitor icon on the program A printing program can greatly enhance the appearance taskbar of your printed information When printing follow the specific 5 Click OK procedures of the program The infrared light on the printer displays a soli
61. en disabled Note f the Infrared icon in the Control Panel is not available you must load the Infrared driver and or configure the computer for infrared The Infrared driver can be found on the Microsoft Windows 98 2000 software CD or downloaded from the Microsoft web site at http www microsoft com Or try this Click the Infrared icon at the end of the taskbar if it s displayed 3 Click the Options tab Infrared Monitor PiGvicing applicator support or Eang aralik gpp ppi IGT GEVIGES Wii retiaes econds E Liniticonnection speed tcr E Js Installisattivare for Big enc Flay devices within range m 4 Click to select Enable infrared communication 5 Click OK The Infrared icon at the end of the taskbar should look like p It indicates that infrared is enabled Note f the Infrared icon is not displayed on the taskbar see Displaying the Infrared Icon on the Taskbar on page 25 Printing Basics Infrared Ir Printing Preparing to Print 1 Click Start gt Settings gt Printers The Printers window is displayed 2 Right click the HP DeskJet 990C Series printer 3 Inthe shortcut menu click Properties The Properties dialog box is displayed 4 Click the Details tab 5 Inthe Print to the following port box choose one of the following LPTx Infrared Printing LPT Port This is typically the LPT3 port OR COMx Infrared Serial COM Port This is typically the COM4 port 6 Click OK
62. ervice technician will diagnose the problem and coordinate the repair process for you This service is free during your printer s limited warranty period Beyond the warranty period repairs are charged on a time and materials basis HP Customer Care Repair Problems HP Customer Care By HP Customer Care by Phone A Within one year from the time of your purchase telephone support is provided to you free of charge However if you are calling long distance long distance charges may apply Before placing a call for help please make sure that 1 You have checked your Quick Start Poster and this User s Guide for installation and troubleshooting tips 2 You have checked HP Customer Care Online see page 75 for product help 3 IF you cannot solve your problem using the above then call an HP service technician while you re in front of your computer and printer Before you call be sure you have the following information Your printer s serial number the label is on the bottom of the printer Your printer s model number the label is on the front of the printer The model of the computer The version of the printer software and software program if applicable To find your printer software version go to the HP DeskJet toolbox click on the printer icon in the title bar then select About from the drop down menu Then we can help you with your questions immediately Problems HP Customer
63. es tab Windows 3 1x 15 Windows 95 98 2000 NT 4 0 14 Printer Settings Taskbar Icon 16 Default Print Settings dialog box 17 displaying print cartridge warning messages 18 opening the Printer Properties dialog box 18 shortcut menu 18 warning message indicator 16 printer settings see print settings printer software basic use 8 downloading 76 how to access 6 print settings 8 printer properties 8 problems installing 51 settings 8 tabs 8 updates 76 printing 2400 x 1200 dpi 8 37 banners 41 book 31 borders 9 business cards 35 Index color 10 envelopes single 33 envelopes stack 34 faxes 59 from last page 9 grayscale 10 greeting cards 38 how to print 6 in DOS 11 in Windows 3 1x 11 in Windows 95 98 2000 NT 7 index cards 35 iron on transfers 39 labels 36 mirror image 9 multiple copies 9 multiple pages per sheet 9 orientation 9 photographs 37 PhotoREt 8 37 posters 40 quality 45 66 small media 35 tablet 31 transparencies 32 two sided book 9 two sided tablet 9 printing problems see problems problems Automatic paper type 70 automatic two sided printing 71 72 banner printing 68 blank page came out of printer 59 CD not reading 51 didn t use printer default settings 69 error writing to USB port 60 fax 59 flashing lights 62 help 50 infrared light flashing 64 infrared printing 73 74 ink streaks 46 installing printer software 52 jam 57 62 63 LPTl error 60 missing lines o
64. et your needs images and provides contrast optimization r Ink Volume Dy Time Light _ Heavy o More Slide to adjust the amount of ink on the page In M Low Memory Mode Factory Settings ok Cancer Apply Ho Slide to adjust drying time for the printed media Click Low Memory Mode to enable faster printing by using less computer memory unavailable when 2400 x 1200dpi is selected on the Setup tab The standard buttons at the bottom of every Printer Properties dialog box are shown here Factory Settings Returns all of the tab settings to the factory defaults y Factory Settings OK Accepts your changes and closes gt ok Canca Apply HEP the dialog box Cancel Cancels your changes and closes the dialog box Apply Applies your changes Help Displays a message telling you to click your right mouse button for help How to Print in Windows 3 1x Note Windows 3 1x is not supported in Japan Use your printer software to control how and what you print Print quality paper size and type and two sided printing are just a few of the options available to you in the HP DeskJet 990C Printer Properties dialog box Note Not all printing features available to Windows 95 98 2000 and NT 4 0 users are available to 3 1x users HP Printer Properties Dialog Box 1 Click File gt Print from the software program you are using Your software p
65. f 3Com Corporation or its subsidiaries Notice The information contained in this document is subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this material All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws Edition 1 July 2000 Copyright Hewlett Packard Company 2000 pyrig pany User s Guide Finding Information What and How Finding Information What and How For Windows 95 98 2000 and NT 4 0 Users For complete information about your printer view your electronic User s Guide Adobe Acrobat Reader is required to view your electronic User s Guide IF you do not have Adobe Acrobat Reader installed begin printer software installation process select View User s Guide and follow on screen instructions to install Adobe Acrobat Reader IF you have Adobe Acrobat Reader installed go to Start gt Programs gt HP DeskJet 990C Series gt View User s Guide Consult the Release Notes file in the HP DeskJet 990C Series program gro
66. f the HP Limited Warranty Statement stated above HP warrants that this HP Product will be able to accurately process date data including but not limited to calculating comparing and sequencing from into and between the twentieth and twenty first centuries and the years 1999 and 2000 including leap year calculations when used in accordance with the Product documentation provided b HP including any instructions for installing patches or upgrades provided that all other products e g hardware software irmware used in combination with such HP Product s properly exchange date data with it The duration of the Year 2000 warranty extends through January 31 2001 Environmental Statement Hewlett Packard continuously improves the design processes of HP DeskJet printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used Hewlett Packard has also developed processes to minimize the negative impact of the disposal of the printer at the end of printing life Reduction and Elimination Paper Use The printer s automatic manual two sided printing capability reduces paper usage and the resulting demands on natural resources This printer is suited for the use of recycled papers according to DIN 19 309 Ozone Ozone depleting chemicals such as CFCs have been eliminated from Hewlett Packard manufacturing processes Recycling Design for recycling has been
67. full sheets of labels Print Quality Choose Normal Make sure the sheets are not sticky wrinkled Paper Size Choose A4 or Letter 8 5 x 11 in or pulling away from their protective backing Features Tab Donol lasti lear labels The ink The in 1 Pull out the IN tray Orientation Choose appropriate orientation ee E will not dry when used with plastic or clear 2 Slide out both of the paper guides and Two Sided Printing Unchecked labels remove all paper from the IN tray 9 Print the labels 3 Fan the edges of the label sheets to separate them then align the label edges 4 Insert up to 20 label sheets label side down 5 Slide the paper guides snugly against the sheets 6 Push in the IN tray 7 Open the HP Printer Properties dialog box see page 7 Beyond the Basics Printing Photographs Gl Printing Photographs g g A should Guidelines 7 Choose HP Print Settings For best results use an HP photo paper Setup Tab The photo needs to be in electronic digital Paper Type Choose either Automatic or a photo form before you can printit Take a digital paper picture scan a photo or have your local Photo Paper Printing available when a specific camera shop provide an electronic file of your photo photo paper is selected as the paper type Click PhotoREt to automatically select the best Use PhotoREt for most photo paper printing 1 Pull out the IN tray c
68. g 3 Disconnect any peripheral devices that use a parallel printer cable such as a scanner or tape back up system 4 Reinstall the printer software See the Quick Start Poster IF you are still having problems with the software installation call an HP authorized dealer or HP Customer Care For the phone number of the HP Customer Care Center nearest you see page 77 gt Problems Troubleshooting Tips The printer software won t install what s wrong Continued P g What is the problem Possible cause To solve the problem e amp gt When connect a USB You may not be using Windows 98 Make sure Windows 98 or 2000 is running and your computer is connected cable between the printer and or 2000 using a USB cable If you do not have Windows 98 or 2000 you need to use my computer the New a parallel cable Hardware Wizard message did not appear Your USB cable may not be 1 Disconnect and then reconnect the USB cable from your printer connected properly 2 Make sure that it is securely attached You may not have USB enabled 1 In Windows 98 or 2000 click Start Settings Control Panel 2 Double click the System icon 3 Click the Device Manager tab 4 Click the plus icon next to the Universal Serial Bus Controller option IF you see a USB host controller and a USB root hub listed USB is probably enabled If you do not see these devices listed refer to your computer s documentation or contact the
69. g a Stack of Envelopes D4 Printing a Stack of Envelopes should Guidelines 1 Pull out the IN tray 2 Slide out both of the paper guides and remove all paper from the IN tray 3 Slide up to 15 envelopes with their flap side on the left and flap facing up into the IN tray as far as they will go 4 Slide the paper guides snugly against the edges of the envelopes 5 Pushin the IN tray 6 Open the HP Printer Properties dialog box see page 7 7 Choose HP Print Settings Setup Tab Paper Type Choose either Automatic or Plain Paper Print Quality Choose Normal Paper Size Choose appropriate envelope size Features Tab Orientation Choose appropriate envelope orientation Two Sided Printing Unchecked 8 Print the envelopes Never load more than 15 envelopes at one time Align the envelope edges before inserting them Avoid envelopes that have clasps or windows Avoid envelopes that are shiny or embossed envelopes with thick irregular or curled edges or envelopes that are wrinkled torn or otherwise damaged IF your software program includes an envelope printing feature follow those instructions instead of the procedure here Beyond the Basics Printing Business Cards Index Cards and Other Small Media L Printing Business Cards Index Cards and Other Small Media should Guidelines 7 Choose HP Print Settings Align the media edges before insertin
70. g the Setup Tab media Paper Type Choose either Automatic or the For ease of loading small media pull out the appropriate paper type IN tray and raise the OUT tray After you Print Quality Choose Draft Normal or Best have inserted the media lower the OUT tray IF you get an out of paper message make sure the media is positioned properly in the IN tray Place the media on the right side and Paper Size Choose appropriate media size Features Tab 1 Pull out the IN tray Orientation Choose appropriate orientation towards the printer The IN tray should be 2 Slide out both paper guides and remove Two Sided Printing Unchecked pushed in so that the paper length guide can all paper from the IN tray 8 Print hold the media in place 3 Insert up to 45 cards or other small media into the IN tray as far as they will go 4 Push the paper length guide in as far as it will go Push the fine Length guide colored portion of paper length guide snugly against the media Then push the paper width guide in 5 Push in the IN tray 6 Open the HP Printer Properties dialog box see page 7 Beyond the Basics Printing Labels Printing Labels should Guidelines 8 Choose HP Print Settings Use only paper labels that are designed Setup Tab specifically for use with inkjet printers Paper Type Choose either Automatic or Plain Never load more than 20 sheets at one time Paper Use only
71. g used 2 Avoid using other devices attached to the hub while printing The Paper Type option may be set to Automatic The printer may have drawn too much power When the paper type is set to Automatic the printer scans the first page of a print job to determine the appropriate paper type This may take a few seconds To avoid this choose a specific paper type rather than using the default Automatic setting See Setup Tab on page 8 Disconnect the printer from the power cord for approximately 10 seconds Reconnect the power cord and turn on the printer using the Power button Problems Troubleshooting Tips Iz 30 What do the flashing lights mean iN What is the problem Possible cause To solve the problem The Power Light is flashing Your printer may be receiving data Be patient The light will stop flashing when the printer has finished receiving data The Resume Light is flashing You may be out of paper 1 Insert paper 2 Press the Resume Button There may be a paper jam and you 1 Pull the paper out of either the IN tray or the OUT tray are using the Rear Access Door 2 Press the Resume Button on the front of the printer 3 If you were printing labels make sure a label did not become unglued from the label sheet while going through the printer 4 Ifthe paper jam has cleared print your document again 5 If the paper jam hasn t cleared open the Rear Access Door
72. hard drive can mean longer processing times Too many software programs may be running at the same time Close all unnecessary software programs gt a What is the problem The printer is really slow continued The printer will not turn on all button lights are off Why won t it print Continued Possible cause You may be using outdated printer software Problems Troubleshooting Tips To solve the problem Check the printer driver you are using Check HP s web site for the most recent software updates see page 75 for web site addresses You may be printing a complex document containing graphics or photographs Be patient Large complex documents containing graphics or photographs print slower than text documents You may have chosen 2400 x 1200 dpi You may be trying to print a photo In Photo Paper Printing select PhotoREt instead of 2400 x 1200 dpi then print your document again IF you have selected PhotoREt are using a parallel cable and are having trouble printing enable hardware ECP to speed photo printing a Open the HP DeskJet Toolbox see page 13 b Click on the Configuration tab c Check Attempt to Use Hardware ECP d Apply your changes and try printing your photo again lt gt You may be using a USB cable and other USB devices are in use 1 Attach the printer s USB cable directly to the computer rather than to a hub if one is bein
73. ia printing 35 software compatibility 81 software see printer software specifications Automatic Two Sided Printing Module 83 infrared printing 84 paper 82 printer 81 82 printing margins 85 speed printing 81 Start Printing from Last Page 9 status Print Cartridge Status light 4 streaking ink 47 stuck paper see paper jams supplies 87 ordering 87 paper and other media 89 part names and numbers 87 system requirements 85 T tablet binding 31 tabs Advanced 10 Color 13 Configuration 14 Estimated Ink Level 14 Features 9 12 How Do I 15 Printer Services 14 15 Services 13 Setup 8 12 technical support 75 Toolbox DeskJet 13 15 transfers printing 39 transparencies printing 32 specifications 82 trays adjusting length and width 5 capacity 82 envelope slot 5 33 INTray 82 IN tray 5 OUT Tray 5 82 positions 5 use 5 troubleshooting see problems two sided printing 9 12 automatic 21 manual 31 Index U uninstalling printer software 52 updates for software 76 USB enabling 53 hubs 53 increasing speed 61 installation 55 problems 53 54 55 59 60 61 User s Guide ordering 88 Ww warranty extensions 80 statement 94 web sites 48 51 75 88 91 Windows 3 1x features 12 printer properties 11 printing 11 settings 12 tabs 12 toolbox 15 Windows 95 98 2000 NT 4 0 features 9 printer properties 8 printing 7 settings 8 tabs 8 toolbox 13
74. incorporated into this printer The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair Plastic parts have been primarily designed in no more than two colors to enhance recycling options A few small parts are colored specifically to highlight customer access points Printer Packaging The packaging materials for this printer have been selected to provide maximum protection for the least cost possible while attempting to minimize environmental impact and facilitate recycling The rugged design of the HP DeskJet printer assists in minimizing both packaging materials and damage rates Plastic parts All major plastics and plastic parts are marked according to international standards All plastic parts used in the printer housing and chassis are technically recyclable and all use a single polymer More About Your Printer Environmental Statement Product Longevity To ensure the Longevity of your DeskJet Printer HP provides the following Extended Warranty HP SupportPack provides coverage for the HP hardware and product and all HP supplied internal components HP SupportPack must be purchased by the customer within 30 days of purchase Contact the nearest
75. inihe edges 10 The printer waits for transparencies to dry before releasing them automatically Press the Resume 4 Inserta stack of up to 25 transparency Button to continue printing sheets rough side down and the adhesive strip towards the printer 5 Slide the paper guides snugly against the transparencies 6 Push in the IN tray 7 Open the HP Printer Properties dialog box see page 7 Beyond the Basics Printing Single Envelopes A Printing Single Envelopes should Guidelines 3 Choose HP Print Settings Make sure the OUT tray is in the down Setup Tab position Paper Type Choose either Automatic or Plain 7 Avoid envelopes that have clasps or Paper windows Avoid envelopes that are shiny or embossed envelopes with thick irregular or curled edges or envelopes that are wrinkled torn or otherwise damaged Print Quality Choose Normal Paper Size Choose appropriate envelope size Features Tab _ Slide the envelope with its flap side on i the left and flap facing up into the IF your software program includes an single envelope slot Push the envelope n envelope printing feature follow those in until it stops Two Sided Printing Unchecked instructions instead of the procedure here 4 Print the envelope Orientation Choose appropriate envelope orientation 2 Open the HP Printer Properties dialog box see page 7 Beyond the Basics Printin
76. kne 1 Open the HP DeskJet Toolbox For more information see HP DeskJet Toolbox on page 13 2 Click Clean the Print Cartridges and follow the on screen directions IF this does not prevent streaks Follow the instructions for manually cleaning the print cartridges in the next section Be careful not to get ink on your hands or clothing Print Cartridges Cleaning Print Cartridges Manually Cleaning the Print Cartridges and Print Cartridge Cradle In order to properly clean the print cartridges and cradle you will need distilled or bottled water and cotton swabs or a similar lint free absorbent material that will not stick to the cartridges 1 Press the Power Button to turn the printer on then Lift the top cover 2 After the print cartridges move into an accessible position unplug the power cord from the back of the printer Keep new and used print cartridges out of the reach of children 3 Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up Do NOT touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connection Also do NOT remove the copper strips these are required electrical contacts 4 Manually clean the print cartridges a Dip a clean cotton swab into distilled water and squeeze any excess water from the swab b Clean the face and edges of the print cartridge as shown Do NO
77. limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East Africa Argentina Brazil Mexico Venezuela and France s Departements D Outre Mer for those excepted areas the warranty is valid only in the country of purchase Contracts for additional warranty services such as on site service may be available from any authorized HP service facility where the product is distributed by HP or by an authorized importer B Limitations of Warranty 1 TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WITH RESPECT TO THE HP PRODUCTS AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of Liability 1 To the extent allowed by local Law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES D Local Law 1 This Warranty Statement gives the customer specific
78. m wide x 196 mm high x 435 mm deep 17 32 in wide x 7 72 in high x 17 13 in deep Without Automatic Two Sided Printing Module 440 mm wide x 196 mm high x 375 mm deep 17 32 in wide x 7 72 in high x 14 76 in deep Weight With Automatic Two Sided Printing Module 6 65 kg 14 65 Lb without print cartridges Operating Environment Maximum operating conditions Temperature 41 to 104 F 5 to 40 C Humidity 15 to 80 RH noncondensing Recommended operating conditions for best print quality Temperature 59 to 95 F or 15 to 35 C Humidity 20 to 80 RH noncondensing Storage conditions Temperature 40 to 140 F 40 to 60 C Power Consumption 2 watts maximum when off 4 watts average non printing AO watts average when printing 81 Power Requirements 100 to 240 VAC 410 50 60 Hz 3 Hz Input Voltage Input Frequency Automatically accommodates the worldwide range of AC line voltages and frequencies Declared noise emissions in accordance with ISO 9296 Sound power level LWAd 1B 10dB 6 0 B in normal mode Sound pressure level LpAm bystander positions 47 dB in normal mode Alignment Skew 012 mm mm 012 in in on HP transparency films Media Weight Paper U S Letter 60 to 90 g m 16 to 24 lb Legal 75 to 90 g m 20 to 24 Lb Envelopes 75 to 90 g m 20 to 24 lb Cards Up to 200 g m 110 lb index max Banner Paper 60 to 90 g m 16 to 24 Lb 006 mm mm 006 in in on plain paper
79. mark 45 99 14 29 Fax 42 8158 10 Hewlett Packard A S Kongevejen 25 3460 BIRKEROD Finland 90 8872 2397 Fax 90 8872 2620 Hewlett Packard Oy Varaosamyynii Piispankalliontie 17 02200 ESPOO France 1 40 85 7112 Fax 1 47 98 26 08 EuroParts 77 101 avenue du Vieux Chemin de Saint Denis 92625 GENNEVILLIERS Germany 07031 145444 Fax 07031 141395 Hewlett Packard GmbH HP Express Support Ersatzteil Verkauf Herrenberger Str 130 71034 BOEBLINGEN International Sales Branch 41 22 780 4111 Fax 41 22 780 4770 Hewlett Packard S A ISB 39 rue de Veyrot 1217 MEYRIN 1 GENEVE SUISSE Italy 02 9212 2336 2475 Fax 02 92101757 Hewlett Packard Italiana S P A Ufficio Parti di ricambio Via G Di Vittorio 9 20063 Cernusco s N MI Japan 03 3335 8333 Hewlett Packard Japan Ltd 29 21 Takaido Higashi 3 chone sugninami ku Tokyo 168 8585 Korea 02 3270 0720 Fax 02 3270 0894 Hewlett Packard Korea 16 58 Hangangro3ga Yongsangu Seoul Korea Latin America Headquarters 305 267 4220 Fax 305 267 4247 5200 Blue Lagoon Drive Suite 930 Miami FL 33126 Mexico 52 5 258 4600 Fax 54 1 258 4362 Hewlett Packard de Mexico S A de C V Prolongaci n Reforma 470 Colonia Lomas de Santa Fe C P 01210 Mexico Netherlands O 33 450 1808 Fax O 33 456 0891 Hewlett Packard Nederland B V Parts Direct Service Basicweg 10 3821 BR AMERSFOORT Norway 22735926 Fax 22735611 Hewlett
80. n When your print job finishes push the OUT Tray Extension back into its storage slot See OUT Tray on page 5 What is the problem Possible cause Problems Troubleshooting Tips 2 ik Is there a problem with your Automatic Two Sided Printing Module In the Two Sided Printing section of the Features tab the Automatic option is missing In the Two Sided Printing section of the Features tab you can t select the Automatic option When Automatic Two Sided Printing is selected in the Features tab the paper size automatically changes The Automatic Two Sided Printing Module is not enabled in the Toolbox You may have selected an unsupported paper type or size in the Setup tab The paper size selected in the Setup tab is not supported by the Automatic Two Sided Printing Module To solve the problem 1 Go to the Configuration tab of the HP DeskJet Toolbox See HP DeskJet Toolbox on page 13 2 Check Automatic Two Sided Printing Module and click Apply 3 Go to the Features tab of the HP Printer Properties dialog box See Features Tab on page 9 4 Select Two Sided Printing 5 Choose a content size option and click OK 6 Make sure Automatic is selected In the Setup tab make sure you have selected a paper type and size supported by the Automatic Two Sided Printing Module See Automatic Two Sided Printing Module Specifications on page 83 In the Setup tab make
81. ntinued Possible cause Problems Troubleshooting Tips To solve the problem Ys F Photos aren t printing B correctly The document didn t print using the selected default print settings You may not have inserted the photo paper correctly Insert the photo media glossy side down The photo paper may not be fully engaged 1 Insert the photo paper as far as it will go into the IN tray 2 Make sure that the paper guides rest snugly against the photo paper You may not have selected the appropriate paper type or paper size 1 Go to the Setup tab in the printer software See Setup Tab on page 8 2 Select an HP Photo Paper as the Paper Type 3 Select the appropriate sized photo paper as the Paper Size You may not have selected Best print quality The printer s default print settings may be different from the application s print settings In this situation the application s print settings will be used 1 Go to the Setup tab in the printer software See Setup Tab on page 8 2 Select Best print quality Select the appropriate print settings within the application See How to Print on page 6 What is the problem The print quality is different if the paper type is set to Automatic rather than the specific paper type Automatic is set as the paper type but the printer does not use the optimal paper mode Automatic is set as the pape
82. o turn the printer on and off Using a power strip surge protector or a wall mounted switch to turn the printer on and off may cause premature printer failure Paper Trays IN Tray To print place paper or other media types in the IN tray Pull out the IN tray for easy loading Be sure to slide the paper guides out of the way before loading the media print side down Slide all media as far as it will go into the IN tray Once you insert the media you want to use slide the paper guides so they rest snugly against the media Make sure the IN tray is pushed back in Load paper in the IN tray IN tray pulled out Ray 2 a Z uide Paper width g Printed media is sent to the OUT tray Automatic Two Sided Printing Module see page 20 IN tray pushed in Printing Basics Paper Trays OUT Tray The printer sends finished pages to the OUT tray OUT Tray Down This is the typical position for most types of printing The down position also allows single envelope printing For information about printing on other media see Beyond the Basics on page 30 OUT Tray Up The OUT tray must be in the up position to properly load banner paper and must remain in the up position to print banners OUT Tray Extension The OUT Tray Extension should be pulled out when you are printing a large number of pages In addition it must be extended when you are printing in draft mode to prevent paper from falling to
83. oistened with water When cleaning your printer keep these tips in mind Do not clean the interior of the printer Keep all fluids away from the interior Do not use household cleaners or detergent In the event that a household cleaner or detergent is used on the printer wipe the printer s exterior surfaces with a soft cloth moistened with water Do not lubricate the print cartridge support rod Noise is normal when the print cartridge cradles slide back and forth For information on cleaning print cartridges and the print cartridge cradle see page 46 For maximum performance and reliability the printer should be handled and stored in an upright level position Printing Basics Printer Maintenance Tips Do not tip your printer after heavy usage If the printer is tipped soon after heavy printing it is possible for excess ink to spill Clean up spilled ink using the methods previously listed in this section Beyond the Basics Getting the Right Paper Most plain photocopy paper works fine in your printer particularly paper that is marked for use in inkjet printers To get the best results use one of the Hewlett Packard papers which were developed especially for HP inks and your printer Brightness Some papers are whiter than others and produce sharper more vibrant colors For photographs you ll want to use HP Premium Plus Photo Paper or HP Premium Photo Paper for the best results For projects that use othe
84. olded greeting cards unfold the cards then Load the cards into the IN tray Print Quality Choose Normal or Best Paper Size Choose appropriate card size Features Tab 1 Pull out the IN tray Orientation Choose appropriate orientation IF you get an out of paper message make 2 Slide out both paper guides and remove Two Sided Printing Choose if appropriate sure the media is positioned properly in the all paper from the IN tray Note fusing Automatic Two Sided Printing you IN tray Place the media on the right side and 3 Insert up to 5 cards into the IN tray as far must use supported paper See Automatic Two towards the printer The IN tray should be as they will go Sided Printing Module Specifications on page 83 pushed in so that the paper length guide can 4 Slide the paper guides snugly against 8 Print hold the media in place the edges of the cards 5 Push in the IN tray 6 Open the HP Printer Properties dialog box see page 7 SN Printing Iron On Transfers I should Beyond the Basics Printing Iron On Transfers Guidelines 1 Pull out the IN tray 2 Slide out both of the paper guides and remove all paper from the IN tray 3 Load the iron on transfer paper with printable side down 4 Slide the paper guides snugly against the sheets 5 Push in the IN tray 6 Open the HP Printer Properties dialog box see page 7 7 Choose HP Print Settings
85. ombination of print speed and quality After selecting gour paper type choose the 2 Slide out both of the paper guides and OR PETAR Se TO epeei remove all paper from the IN iau Click 2400 x 1200 dpi for source images greater ee lel cabl b Ifyou have a parallel cable you may be 3 Insert up to D0 sheets of cholo paper than 600 dpi requires 400 MB or more hard oe ARN side down Fite IN tray disk space and takes longer to print te any a beaks ees a enabling Hardware ECP Open the 4 Slide the paper guides snugly against aaa Photo eee J DeskJet Toolbox Click the Configuration the edges of the media P E n tab and check Attempt to Use Hardware 5 Push in the IN tray _ ECP Apply your changes and print your 6 Open the HP Printer Properties dialog Note Photo Paper Printing options are not photo box see page 7 available in Windows 3 1x Paper Size Choose appropriate paper size Features Tab Orientation Choose appropriate orientation Two Sided Printing Unchecked 8 Print the photo Beyond the Basics Printing Greeting Cards al Printing Greeting Cards should Guidelines 7 Choose HP Print Settings Align the card edges before inserting the Setup Tab cards Paper Type Choose either Automatic or the For ease of loading small cards pull out the appropriate greeting card type IN tray and raise the OUT tray After you have inserted the media lower the OUT tray IF you have pre f
86. omer Care cscssccetcictceervoesancdata EEE EEES ENEA 75 HP Customer Care Online 0c eee cece cece cece cece cece eee eee 75 Printer Software Updates 0 c cece cece cece eee eeee eee eenee 76 HP Customer Care Repair 0 cece cece cece cece cece eee e eee eee 77 HP Customer Care by Phone 0c cece cece cece eee e eens 77 Extended Warranty Options cc cece cece cece cece eee eee 80 More About Your Printer eee eeee eee eees 81 Specihications isis vaskiays iine e EENE EAEE A 81 System Requirements ccc cece cece eee e cece ee nee e ee eeen eee eeeees 85 LanqQuage COdeS sic sasiaedcaeg teu rod ESA E EEE EEEIEE FASON ESINEEN 86 Supplies and Accessories 00 ccce cece e eee e cece ee neces eeeee 87 Ordering Information sisar sianet orron cece cece e ee ee ee eee eeeee es 91 Legal INFOrMatiOn sep srr reccs swcanaeictinwes sais cw EAEEREN 93 Environmental Statement 0c cece cece eee e ee eee eee e eee e eee e ees 95 IGEN 5 55 60 CSTE NEO eda Ode w eas 559 CRETE 96 User s Guide Table of Contents Acknowledgments Microsoft MS MS DOS and Windows are registered trademarks of Microsoft Corporation Pentium is a U S registered trademark of Intel Corporation TrueType is a U S trademark of Apple Computer Inc Adobe and Acrobat are trademarks of Adobe Systems Incorporated Palm Palm III Palm V and Palm VII are registered trademarks o
87. or Manual Two Sided Printing on page 3l Check the Features tab to ensure you have chosen the correct paper orientation for Two Sided Printing either Book or Tablet See Features Tab on page 9 Is there a problem with infrared Ir printing Possible cause Problems Troubleshooting Tips What is the problem A connection cannot be established or the transmission seems to be taking longer than usual The device from which you are trying to print may not be IrDA compliant To solve the problem Make sure the device is IrDA compliant look for an IrDA symbol or refer to the user s guide for the device Your laptop or notebook may not be configured for infrared Make sure your laptop or notebook is configured for infrared See Setting up a Laptop or Notebook for Infrared on page 23 The infrared driver may not be installed on your laptop or notebook Make sure the infrared driver is installed The infrared driver can be found on the Microsoft Windows 98 2000 software CD or downloaded from the Microsoft web site at http www microsoft com Infrared may not be enabled on your laptop or notebook Make sure that infrared is enabled on your laptop or notebook See Enabling Infrared on page 23 An infrared port may not be selected on your laptop or notebook Select an infrared port See Preparing to Print on page 24 The device from which you ar
88. or HP No 45 cartridge 4 Ifthe problem persists replace the cartridge Print cartridges low on ink Color Black Color or black print cartridge is running low on ink Consider replacing the color cartridge with an HP C6578 Series or HP No 78 cartridge Consider replacing the black cartridge with an HP 51645 Series or HP No 45 cartridge Print cartridges OK Print cartridges are operational No problems Print Cartridges Replacing Print Cartridges Replacing Print Cartridges To Replace a Print Cartridge Note When buying replacement print cartridges check the part 1 To access the print cartridge cradle make sure the OUT tray is numbers carefully The print cartridge numbers for your printer are down 1 1 and then press the Power Button 1 2 to turn on the Black HP 51645 Series or HP No 45 printer Tri Color HP C6578 Series or HP No 78 2 Open the top cover The cradle moves to an accessible position Note When a print cartridge runs out of ink leave the empty cartridge in the cradle until you can replace it The printer does not 4 Lift the print cartridge out and discard it print with only one print cartridge in the cradle Cradle latch gt i Keep print cartridges out of the reach of children 3 Raise the cradle latch 5 Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape Black amp Tri Color Do NOT to
89. quipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help LED Indicator Statement The display LEDs meet the requirements of EN 60825 1 COREL APURE FERREA ERRAR VCCI OB CHOC DIAB RAMEE CT CORB RERMCHATSCEL eABWELTWRTA CORBMNIVAPTLE LS YZEL T ASHS amp SERSSSSHROTCEMHVET ANY FRU RABIES TIE LU RR YRUALTHRSL AFB AL AUS BA 2171 o AAL Meese AAA AAS we AAGA FAANAWAME 2E VE AOA ASS US LUCH Limited Warranty Statement Duration of HP Product Limited Warranty Software 90 Days Ink cartridges 90 Days Printer 1Year A Extent of Limited Warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer Customer is responsible for maintaining proof of date of purchase For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects which arise as a result of normal use of the product and do not apply to any a Improper or inadequate maintenance or modification b Softw
90. r type but when preparing to print the printer spits out the paper Paper falls to the floor after printing Is there a problem with your printout Continued Possible cause When the paper type is set to Automatic the print quality is automatically set to Normal When the paper type is set to a specific paper type the default print quality may be something different The paper may be marked scratched or wrinkled Problems Troubleshooting Tips To solve the problem After selecting a paper type choose the desired print quality See Setup Tab on page 8 The Automatic Paper Type Sensor is less accurate if paper is damaged in any way Make sure the paper is clear and free of scratches or wrinkles The paper may be letterhead or stationary with a preprinted pattern at the top edge The Automatic Paper Type Sensor always sets this type of letterhead or stationary to Plain Paper Manually select the appropriate paper type See Setup Tab on page 8 The paper may be dark in color or contain metallic fibers The printer may have been placed in direct sunlight overwhelming the Automatic Paper Type Sensor The OUT Tray Extension may not be pulled out The Automatic Paper Type Sensor may set this type of media to Plain Paper Manually select the appropriate paper type See Setup Tab on page 8 Move the printer out of direct sunlight Gently pull out the OUT Tray Extensio
91. r warranties Note When buying replacement print cartridges check the part numbers carefully The print cartridge numbers for your printer are Black HP 51645 Series or HP No 45 Tri Color HP C6578 Series or HP No 78 Problems Troubleshooting Tips It s frustrating when things go wrong but the following pages contain tips that can help you determine what the problem is and how to fix it Be sure cable connections are secure Make sure that you are using the right cable for your operating system Check if your question is similar to those listed here and then follow the instructions found in that section The printer software won t install what s wrong See pages 51 55 al Why won t it print See pages 56 61 6 What do the flashing lights mean See pages 62 64 ae Is there a problem with your printout See pages 65 70 Po Is there a problem with your Automatic Two Sided Printing Module See pages 71 72 fir Is there a problem with infrared Ir printing See pages 73 74 50 Problems Troubleshooting Tips The printer software won t install what s wrong What is the problem Possible cause To solve the problem inserted a CD but the The CD wasn t properly 1 Reinsert the CD and try again If this doesn t solve your problem computer couldn t read it inserted 2 Try inserting a CD that you know works If that CD doesn t work you OR may need to replace
92. r colored images HP Bright White Inkjet or HP Premium Inkjet paper work well For a complete list of available HP media see Paper and Other Media on page 89 For information on supported paper weights and sizes see Media Weight and Media Size on page 82 Printing on Different Types of Paper and Media Your printer is designed to encompass so many different types of print media that you re practically set up as a small print shop This chapter explains how to use the different printing materials When asked to open the HP Printer Properties dialog box refer to the appropriate section for your operating system in this guide Windows 95 98 2000 or NT 4 0 users see How to Print in Windows 95 98 2000 and NT 4 0 on page 7 Windows 3 1x users see How to Print in Windows 3 1x on page 11 30 Manual Two Sided Printing I should Beyond the Basics Manual Two Sided Printing Guidelines Book Binding 1 Remove all paper from the OUT tray 2 Load paper into the IN tray 3 Slide the paper guides snugly against the sheets 4 Push in the IN tray 5 Open the HP Printer Properties dialog box see page 7 6 Choose HP Print Settings Setup Tab Paper Type Choose either Automatic or the appropriate paper type Print Quality Choose the appropriate print quality Paper Size Choose appropriate size Features Tab Orientation Choose appropriate orientation
93. r dots 46 no page came out 56 57 58 output 65 66 page did not print 56 57 58 paper falls to the floor 70 paper jam 57 62 63 parts of output in wrong place 65 parts of output missing 46 65 photos 69 power light flashing 62 print cartridge status light flashing 63 print cartridges 46 print quality 66 67 69 printer won t turn on 61 printing 56 61 printing at an angle or off center 65 resume light flashing 62 63 slow printer 60 61 software installation 52 software not reading 51 too much ink 67 uninstalling printer software 52 upper lights flashing 64 USB 53 54 55 59 60 61 Q quality see print quality R rear access door removing 57 62 replacment parts 87 regulatory notices 93 repair of printer 77 requirements system 85 resolution 2400 x 1200 dpi 8 37 best 81 color 81 draft 81 normal 81 photo paper printing 81 PhotoREt 8 37 specifications 81 Index Resume button 81 Resume light 81 reverse printing 9 12 S Saturation 10 Scale to Fit 8 selecting paper size 8 paper type 8 print settings 8 Services calibrate the printer 14 clean print cartridges 14 electronic User s Guide 14 test page 14 toolbox 13 Services tab 13 settings see print settings setup problems 51 55 Setup Poster ordering 88 Setup tab Windows 3 Ix 12 Windows 95 98 2000 and NT 4 0 8 Show HP Preview 9 single envelope slot 5 size media 82 Scale to Fit 8 User Defined Paper Size 82 small med
94. rogram opens a Print dialog box 2 From the Print dialog box click whichever button you see Properties Setup or Printer The HP DeskJet 990C Series Printer Properties dialog box opens Printing Basics How to Print in Windows 3 1x The four tabs located in the HP DeskJet 990C Series dialog box are Setup see page 12 Features see page 12 Color see page 13 Services see page 13 Simply click a tab then choose your options The standard buttons at the bottom of the HP DeskJet 990C Series dialog box are Default Returns all of the tab settings to the factory defaults OK Accepts your changes and closes the dialog box Cancel Cancels your changes and closes the dialog box Help Displays help information Setup Tab Windows 3 1x Printing Basics How to Print in Windows 3 1x Print Quality Best Highest quality a Featues Color Services r Print Quality Normal Every day printin y day p g ed A A EconoFast Quick printing Choose a paper size from the menu Click here to select from a wide range X 3 F Best G Normal C EconoFast Paper Size Letter 8 5 x 11 in r Paper Type Plain Paper Select Paper Type of paper types Click here to print banners Click Cut Sheet for separated pieces gt cust C Bane of paper Default Help Cancel Features Tab Windows 3 1x Two sided
95. s a paper jam in the back of the printer and the Automatic Two Sided Printing Module is attached To solve the problem 1 Turn your printer off 2 Simultaneously press the release buttons located on each side of the Automatic Two Sided Printing Module to remove the Module 3 Pull the jammed paper out of the printer then replace the Module see page 20 4 Turn your printer back on 5 Print your document again The Rear Access Door or the Automatic Two Sided Printing module may be missing 1 Attach either the Rear Access Door or the Automatic Two Sided Printing Module to the back of the printer 2 Print your document again rl gt m What is the problem A blank page came out of the printer e amp gt My printer is connected with a USB cable through another USB device or a hub and when try to print geta message saying There was an error writing to name of USB port gt Why won t it print Continued Possible cause You may be out of ink Problems Troubleshooting Tips To solve the problem 1 Lift the printer cover and check the Print Cartridge status icons to make sure you are not out of ink See Print Cartridge Status on page 42 2 If you are out of ink replace the print cartridge See Replacing Print Cartridges on page 44 You may have forgotten to remove the vinyl tape from the print cartridge Make sure you have removed the prote
96. the cable between your computer and printer OR You may have a defective USB cable To solve the problem 1 Disconnect the USB cable from your printer 2 Unplug the printer from its power cable 3 Wait approximately 30 seconds 4 Plug the power back into the printer 5 Plug the USB cable back into the printer 6 IF Unknown device continues to appear in the New hardware found dialog box replace the USB cable or use a parallel cable iyi Why won t it print y P What is the problem Possible cause Problems Troubleshooting Tips To solve the problem all No page came out of _2 the printer Power may be off or there may be a loose connection 1 Make sure the power is on 2 Make sure that all cable connections are secure You may not have any paper in the IN tray Double check that the media is placed in the IN tray correctly The printer s top cover may be open Close the printer s top cover A problem may exist with one of the print cartridges If the Print Cartridge Status Light is blinking Lift the printer s cover check the Print Cartridge Status Verify that the print cartridges are installed properly See page 44 The printer may be slow If the Power Light is blinking the printer is in the process of printing Be patient The printer is waiting for you to press the Resume Button IF the Resume Light is flashing press the Resume Bu
97. top or notebook computer may be aligned with the infrared lens of the printer This indicates that a connection has been established between the two devices 1 Press the Power Button to turn the printer off Then press the Power Button again to turn the printer back on 2 IF that doesn t solve the problem press the Power button to turn the printer off 3 Unplug the printer 4 Plug the printer back in 5 Press the Power Button to turn the printer on Position the laptop or notebook More than 3 feet 1 meter from the printer OR So its infrared lens is not aligned with the infrared lens on the printer there should be more than a 30 degree total angle between the two lenses Is there a problem with your printout Possible cause Problems Troubleshooting Tips What is the problem Parts of the document are missing or are in the wrong place The document printed at an angle or is off center You may have selected the wrong paper orientation To solve the problem Make sure you have selected the correct orientation portrait or landscape on the Features tab See Features Tab on page 9 You may have selected the wrong paper size Make sure you have selected the correct paper size in the Setup tab See Setup Tab on page 8 You may have selected the wrong margins Make sure the margins are within the printable area See Minimum Printing Margins
98. tton You may have chosen 2400 x 1200 dpi 1 In Photo Paper Printing select PhotoREt instead 2 Print your document again Problems Troubleshooting Tips m Why won t it print Continued What is the problem Possible cause To solve the problem i No page came out of There may be a paper jam and you 1 Pull the paper out of either the IN tray or the OUT tray X the printer are using the Rear Access Door 2 Press the Resume Button on the front of the printer continued 3 IF you were printing labels make sure a label did not become unglued from the label sheet while going through the printer 4 IF the paper jam has cleared print your document again 5 If the paper jam hasn t cleared open the Rear Access Door by turning the knob counter clockwise and removing the door 6 Pull the jammed paper out of the printer then replace the Rear Access Door 7 Print your document again There may be a paper jam in the 1 Turn your printer off Automatic Two Sided Printing 2 Press the button on top of the Automatic Two Sided Printing Module Module and lower the access door 3 Pull the jammed paper out of the Module then close the access door 4 Turn your printer back on 5 Print your document again m What is the problem hy won t it print Continued Possible cause Problems Troubleshooting Tips ei No page came out of a i the printer continued There i
99. uch the ink nozzles Do NOT touch or remove the copper contacts Remove the protective vinyl tape Warning Do NOT touch the print cartridge ink nozzles or copper contacts Touching these parts will result in clogs ink failure and bad electrical connections Also do NOT remove the copper strips these are required electrical contacts Print Cartridges Replacing Print Cartridges Push the print cartridge firmly straight down into the print cartridge cradle Close the cradle latch When the latch is fully closed you will hear a click 8 Load plain white paper in the IN tray 9 Close the top cover then a calibration page will print Note Any time you install a new print cartridge the printer software prints a calibration page to ensure your print quality IF you are in the middle of printing and stop to change a print cartridge the software will wait until your printing has completed before it executes the calibration test 10 IF the Print Cartridge Status Light continues to blink after you install the new print cartridge check the part number on the print cartridge to ensure you installed the correct one Storing Print Cartridges To maintain excellent print quality from your print cartridges Keep all print cartridges in their sealed packages at room temperature 60 78 F or 15 6 26 6 C until you are ready to use them Once installed leave the print cartridges in their cradle at all times to keep
100. up for information about hardware and software compatibility To access the Release Notes click on Start gt Programs gt HP DeskJet 990C Series For Windows 3 1x Users Windows 3 x specific information is only found in the electronic User s Guide IF you have Adobe Acrobat Reader on your computer begin the printer software installation process and select View User s Guide IF you do not have Adobe Acrobat Reader on your computer begin the printer software installation process select View User s Guide then follow on screen instructions to install Adobe Acrobat Reader Begin the printer software installation process again and select View User s Guide Ce Whenever you want to view your electronic User s Guide insert your printer software CD begin the software installation and select View User s Guide Consult the Release Notes for information about hardware and software compatibility Open this file by double clicking the HP DeskJet 990C Series Release Notes icon in the HP DeskJet Utilities program group For DOS Users If you are using DOS information can be found in a text document dosread txt This document is on the printer software CD in the slanguage code gt djcp directory For example enu is the language code for English so dosread txt is located in the enu djcp directory For a list of language codes see page 86 IF you have diskettes the file is Located on the HP DeskJet Control
101. vice contracts please call HP directly and ask about our HP Service Agreements In the U S call 800 446 0522 in Canada call 800 268 1221 For HP Service Agreements outside the U S and Canada contact your local HP Sales Office More About Your Printer Specifications DeskJet 990Cxi model no C6455A DeskJet 990Cse model no C6455B Black Text Print Speed Draft Up to 17 pages per min Mixed Text with Color Graphics Print Speed Draft Up to 13 pages per min Black TrueType Text Resolution depends on paper type Draft 300 x 300 dpi Normal 600 x 600 dpi Best 600 x 600 dpi Color Resolution depends on paper type Draft 300 x 300 dpi Normal PhotoREt Best PhotoREt Photo Paper Printing Resolution PhotoREt 2400 x 1200 dpi Approximate figures Exact speed will vary depending on the paper type system configuration software programs and doc ument complexity Print Technology Drop on demand thermal inkjet printing Software Compatibility MS Windows compatible 3 1x 95 98 2000 and NT 4 0 MS DOS software programs Duty Cycle 5 000 pages per month Memory 8MB built in RAM Buttons Lights Cancel Button Print Cartridge Status Light Resume Button and Light Power Button and Light Infrared Light 1 0 Interface Centronics Parallel IEEE 1284 Compliant with 1284 B receptacle Universal Serial Bus IrDA version 1 1 4 Mbps Dimensions With Automatic Two Sided Printing Module 440 m
102. y A4 210 x 297 mm 250 sheets C5977B Asian A4 210 x 297 mm 15 sheets C6043A A4 210 x 297 mm 500 sheets C1825A European A4 210 x 297 mm 15 sheets C6040A U S letter 250 sheets C5976B U S letter 15 sheets C6039A U S letter 500 sheets C1824A HP Premium Plus Photo Paper Glossy HP Premium InkJet P remium ner raper A4 210 x 297 mm 20 sheets C6832A A4 210 x 297 mm 200 sheets C51634Z U S letter 20 sheets C6831A U S letter 200 sheets C51634Y HP Premium Plus Photo Paper Matte HP Premium InkJet Heavyweight Paper A4 210 x 297 mm 20 sheets C6951A A4 210 x 297 mm 100 sheets C1853A U S letter 20 sheets C6950A HP Professional Brochure amp Flyer Paper Two Sided Matte Finish HP Premium Plus Photo Paper Glossy U S letter 50 sheets C6955A European 102 x 152 mm finished size 20 sheets C6945A U S 4 x 6 in finished size 20 sheets C6944A HP Professional Brochure amp Flyer Paper Two Sided Gloss HP Premium Inkjet Transparency Film Asian A4 210 x 297 mm 50 sheets C6819A European A4 210 x 297 mm 50 sheets C6818A A4 210 x 297 mm 20 sheets C3832A U S letter 50 sheets C6817A A4 210 x 297 mm 50 sheets C3835A U S letter 20 sheets C3828A HP Photo Paper Two Sided Satin Glossy US letter 50 sheets C3834 Asian A4 210 x 297 mm 20 sheets C6765A European A4 210 x 297 mm 20 sheets C1847A US letter 20 sheets C1846A Paper Type Description Part Number HP Banner Paper A4 210 x 297 mm
103. your CD player gt The CD player may be 3 IF other CDs work but the printer software CD doesn t you may have a damaged damaged CD You can download the printer software from an HP web OR site see page 75 for web site addresses 4 IF you don t have Web access contact HP Customer Care See page 77 to locate the phone number nearest you The CD may be damaged gt Problems Troubleshooting Tips The printer software won t install what s wrong Continued What is the problem Possible cause The software did not install correctly OR You need to uninstall the printer software for any reason There may be a conflict with your virus protection program OR There may be a conflict with another software program OR There may be a conflict with a peripheral device connected to the printer OR Your printer software didn t install properly To solve the problem 1 Uninstall your printer software For Windows 95 98 2000 or NT 4 0 a Click Start gt Programs gt HP DeskJet 990C Series gt HP DeskJet 990C Series Uninstall b Follow the instructions that appear on your computer screen For Windows 3 1x a Open the HP DeskJet 990C Series program group b Double click the HP DeskJet 990C Series Uninstall icon c Follow the instructions that appear on your computer screen 2 Close any software programs including virus protection programs that are runnin

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