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HP Officejet Pro K550 InkJet Printer

1. nennen 47 Resolving printer management problems 49 Embedded Web server cannot be opened nnn nn nnne nnt 49 Troubleshooting installation issues 50 Problems printing an alignment page 50 Problems installing software 50 Problems connecting to a network 50 Problems connecting to a wired network san 51 Problems setting up or using wireless communication 51 CIO Jams 2 14 22 a men eme De aa ran Dan Ra Rte 54 To cleara A oi aia 54 TOaVvold AMS id a rn ER MN ne MR An 56 5 Printer lights reference Interpreting control panel Igis ccce en 58 Interpreting network connector lights 62 6 Configuring and managing the printer Managing the printer sera nina 66 Overview of printer management tasks nn 66 iv ENWW Monitor the printer sise 67 Administer the printer ae es 67 Configure network settings nn 68 Overview of printer management tools 69 Embedded Web Server lesa 69 To open the embedded Web server 69 Embedded Web server pages 69 Toolbox Windows ee Mace dci 70 To open the Toolbox 70 TOOIDOX tabs aa 70 AP Printer Utility Ma amp O5 24 020 een 71 To open the HP Printer Utility ss 71 FP Printer Utility panelS 322 024 een 72 Network Printer Setup Utility Mac OS 72 HP Web Jetadmin soflw re uanAeaelkee aaa 72 HP Instant SUPPOM cccaccccccccssa
2. nn 36 Calibrating the COlOr 3 u een 37 Troubleshooting tips and resources 38 General troubleshooting tip ernennen 39 Resolving printing problems sise 40 Printer shuts down unexpectediy ss 40 All printer lights are OM ccoo ee nel date 40 Printer is not responding nothing prints ss 40 Printer does not accept printhead nn 41 Printer takes a long time to print E T Blank page print ici dai aid 42 Something on the page is missing or incorrect 42 Placement of the text or graphics is wrong 42 Poor print quality and unexpected printouts nn nnnnncnnnnnnnnn mamen 44 Poor quality printouftszu rn ra ica 44 Meaningless characters print ss 44 lnk is SMC ic cata dra ale riet 45 Ink is not filling the text or graphics completely 45 Output is faded or dull colored ana nnnnr nn nnnnnno 45 Colors are printing as black and white 46 Wrong colors are printing a E 46 Printout shows bleeding colors 46 Colors do not line up properly ss 46 Lines or dots are missing from text or graphics 46 Resolving paper feed problems es 47 Tray cann tbe inserled au u 2 2er ei 47 Another paper feed problem is occurring
3. Greece International 30 210 6073603 In country 801 11 22 55 47 Guatemala 1 800 711 2884 Hong Kong S A R 2802 4098 Hungary 1 382 1111 India 1 600 44 7737 Support in Hindi and English 102 AppendixB Support and warranty ENWW ENWW Country Region Telephone number Indonesia 62 21 350 3408 Ireland www hp com support Israel 0 9 830 4848 Italy www hp com support Jamaica 1 800 711 2884 Japan 0570 000511 Navi Dial Japan Domestic Only 03 3335 9800 Korea Republic of 1588 3003 Luxembourg www hp com support Malaysia 1800 88 8588 Mexico Mexico City 55 5258 9922 Outside Mexico City 01 800 472 68368 Morocco 22 404747 Netherlands www hp com support New Zealand 0800 441 147 Nigeria 1 3204 999 Norway www hp com support Panama 1 800 711 2884 Paraguay 009 800 54 1 0006 Peru 0 800 10111 Philippines 2 867 3551 Poland 22 5666 000 Portugal www hp com support Puerto Rico 1 877 232 0589 Republica Dominicana 1 800 711 2884 Romania 21 315 4442 Russia Moscow 095 777 3284 St Petersburg 812 332 4240 Saudi Arabia 800 897 1415 Singapore 6 272 5300 Slovakia 0850 111 256 South Africa International 27 11 2589301 RSA 086 0001030 Rest of West Africa 351 213 17 63 80 Obtaining HP telephone support 103 104 Appendix B Country Region Telephone num
4. Cards Index card 3 by 5 inches 76 2 by 127 mm Index card 4 by 6 inches 102 by 152 mm Index card 5 by 8 inches 127 by 203 mm A6 card 4 13 by 5 83 inches 105 by 148 5 mm Hagaki 100 by 148 mm 3 9 by 5 8 inches Ofuku Hagaki 148 by 200 mm 5 8 by 7 9 inches Photo media KI KI SI SINN Photo media 3 by 5 inches 76 2 by 127 mm Photo media 4 by 6 inches 102 by 152 mm Photo media with tear off tab 4 by 6 inches 102 by 152 mm Photo media with tear off tab 4 by 8 inches 102 by 203 mm S KI IS Other media Custom sized media between 3 to 8 5 inches wide and 5 to 14 inches long 76 2 to 216 mm wide and 127 to 356 mm long These media sizes support manual duplex See Printing on both sides duplexing Chapter 3 Using the printer ENWW Understanding supported media types and weights Tray Type Weight Capacity Tray 1 Paper 60 to 105 g m Up to 250 sheets of plain paper 16 to 28 Ib bond 25 mm or 1 inch stacked Transparencies Up to 70 sheets 17 mm or 0 67 inch stacked Photo paper 280 g m Up to 100 sheets 75 Ib bond 17 mm or 0 67 inch stacked Labels Up to 100 sheets 17 mm or 0 67 inch stacked Envelopes 75 to 90 g m Up to 30 sheets 20 to 24 Ib bond envelope 17 mm or 0 67 inch stacked Cards Up to 200 g m Up to 80 cards 110 Ib index Tray 2 Plain paper only 60 to 105 g m Up to 350 sheets o
5. Device languages HP PCL 3 enhanced ENWW 109 Physical specifications Font support US fonts CG Times CG Times Italic Universe Universe Italic Courier Courier Italic Letter Gothic Letter Gothic Italic Duty cycle Up to 7500 pages per month Processor and memory specifications Device processor A MIPS 5KF 64 bit 300 MHz Device memory e 32 MB built in RAM e 16 MB built in Flash ROM Operating system and network protocol specifications Operating system compatibility e Windows 98 Windows Me Windows 2000 Windows XP 64 bit Professional and Home Editions and Windows Server 2003 e Mac OS X 10 2 10 3 10 4 e Linux System requirements Minimum e Windows 98 Pentium 90 MHz 16 MB RAM 145 MB free hard disk space ES NOTE Graphic intensive complex and large documents e Windows Me Pentium 150 MHz 32 MB RAM might require more hard disk 145 MB free hard disk space Space Windows 2000 Pentium 300 MHz 64 MB RAM 145 MB free hard disk space e Windows XP 64 bit edition Pentium 300 MHZ 64 MB RAM 180 MB free hard disk space e Windows Server 2003 Pentium 300 MHz 128 MB RAM 180 MB free hard disk space e Mac OS X 10 2 10 3 10 4 333 MHz 128 MB RAM 100 MB free hard disk space e Microsoft Internet Explorer 6 0 Recommended e Windows 98 and Windows Me Pentium 266 MHz 32 MB RAM 175 MB free hard disk space e Windows 2000 Pentium 300 MHz 64 MB RAM 190 MB free hard
6. For the most current list of telephone support numbers see www hp com support Country Region Telephone number Algeria 61 56 45 43 Argentina 0 800 555 5000 Buenos Aires 54 11 4708 1600 Australia 1300 721 147 1902 910 910 out of warranty Austria www hp com support Bahrain 17212049 Belgium www hp com support ENWW Obtaining HP telephone support 101 Country Region Telephone number Brazil 0 800 709 7751 Sao Paolo 55 11 4004 7751 Canada 1 800 474 6836 Mississauga Area 905 206 4663 Central America amp The Caribbean www hp com support Chile 800 360 999 China 021 3881 4518 800 810 3888 Colombia 01 8000 51 4746 8368 Bogota 571 606 9191 Costa Rica 0 800 011 1046 Cyprus 800 9 2649 Czech Republic 810 222 222 Denmark www hp com support Ecuador Andinatel 1 999 119 800 711 2884 Pacifictel 1 800 225 528 800 711 2884 Egypt 02 6910602 El Salvador 800 6160 Finland www hp com support France www hp com support Germany www hp com support HP bietet w hrend der Gew hrleistungsfrist vielerorts geb hrenfreien telefonischen Support an Die nachfolgend aufgelisteten Rufnummern sind jedoch unter Umst nden nicht geb hrenfrei Zur weiteren Kl rung oder um zus tzliche Information zu erhalten k nnen Sie Kontakt mit der Online Kundenbetreuung von HP www hp com cpso support guide psd cscemea html aufnehmen
7. To calibrate the linefeed Control panel Press and hold Power button press amp Resume button 3 times and release Power button Embedded Web server Click the Settings tab click Printer Services in the left pane select Calibrate Linefeed from the drop down list in the Print Quality section and click Apply Printer driver Windows Click the Services tab For Windows 2000 Windows XP and Windows Server 2003 click the Service this Device button this option is available only if the Toolbox is installed and then click the Printer Services tab Click Calibrate Linefeed and follow the onscreen instructions Toolbox Windows Click the Printer Services tab and then click Calibrate Linefeed and follow the onscreen instructions HP Printer Utility Mac OS Click Calibrate Linefeed from the Information and Support panel To clean the printheads EX NOTE Cleaning uses ink so clean the printheads only when necessary The cleaning process takes up to 3 5 minutes Some noise might be generated in the process Control panel Press and hold Power button press amp Resume button 6 times and release Power button Embedded Web server Click the Settings tab click Printer Services in the left pane select Clean printheads from the drop down list in the Print Quality section and click Apply Printer driver Windows Click the Services tab For Windows 2000 Windows XP and Windows Server 2003 click
8. e Calibrate Color Allows you to perform color calibration to correct problems with color tints See Calibrating the color e Paper Handling Allows you to set the tray lock and select a default tray if tray 2 is installed See Configuring trays HP Printer Utility Mac OS The HP Printer Utility contains tools to configure print settings calibrate the printer clean the printheads print the configuration page of the printer order supplies online and find website support information To open the HP Printer Utility 1 From the Finder select Computer from the Go menu 2 Select Library and then select Printers 3 Select hp select Utilities and then select HP Printer Selector 4 Select the printer and click Launch Utility Managing the printer 71 HP Printer Utility panels Information and Support panel e Supplies Status Shows the information about currently installed printheads and ink cartridges e Device Information Displays information about the printer model and serial number Also allows you to print the configuration page of the printer This page contains information about the printer and the supplies See Understanding the configuration page e Print PQ Diagnostic Page Allows you to diagnose issues affecting the print quality of the printer See To print the print quality diagnostic page e Test Paper Feed Allows you to check the paper pick mechanism of a paper source See the instructions under
9. Tray 2 is designed to hold only plain paper To configure the trays 1 Make sure the printer is turned on 2 Perform one of the following a Embedded Web server Click the Settings tab and click Paper Handling in the left panel b Printer driver Windows Click the Services tab For Windows 2000 Windows XP and Windows Server 2003 click the Service this Device button this option is available only if the Toolbox is installed and then click the Printer Services tab Click Paper Handling c Toolbox Windows Click the Printer Services tab and click Paper Handling d HP Printer Utility Mac OS Click Trays Configuration from the Printer Settings panel 3 Change the desired tray settings and click OK or Apply The following table lists possible ways you can use the tray settings to meet your printing needs I want to Follow these steps Load both trays with the same media and have the printer 1 pick media from one tray ifthe other one is empty Load media in tray 1 and tray 2 See Loading media Make sure tray lock is disabled Have both special media such as transparencies or 1 letterhead and plain paper loaded in the trays Load media in both trays but have the printer pick media ik from a specific tray first Load special media in tray 1 and plain paper in tray 2 Make sure tray lock is set to tray 1 Load media in tray 1 and tray 2 Make sure default tray is set to the desire
10. 9 HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information visit HP website www hp com support officejetprok550 for the latest troubleshooting information or product fixes and updates Light description Light pattern Explanation and recommended action All lights are off The printer is off e Connect the power cable Press Power button The Power light is on The printer is ready 3 A No action is required Y y 58 Chapter 5 Printer lights reference ENWW ENWW Light description Light pattern The Power light blinks Explanation and recommended action The printer is turning on or off or is processing a print job A No action is required The printer is pausing for the ink to dry A Wait for the ink to dry The Power light and the Resume light blink Print media is jammed in the printer A Remove all media from the output tray Locate and clear the jam See Clearing jams The printer carriage has stalled e Open the top cover and remove any obstructions such as jammed media Press le Resume button to continue printing e If the error persists turn the printer off and then on again The Power light is on and the Resume light blinks The printer is out of paper Load paper and press p Resume button The printer is in manua
11. B black and white pages troubleshooting 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 linefeed 33 canceling print job 23 cards guidelines 14 sizes supported 16 tray supporting 17 cartridges See ink cartridges chlorofluorocarbons CFCs in product 122 colors black and white 46 bleeding 46 calibrating 37 ENWW faded or dull 45 specifications 112 troubleshooting 46 wrong 46 configuration page printing 78 printing understanding 75 configure network settings 66 connectivity specifications 109 connectors network 7 power input 7 USB 7 control panel illustration 58 lights understanding 58 managing printer 66 cover ink cartridge cover illustration 5 top cover illustration 5 custom sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support 73 phone support 101 cut off pages graphics troubleshooting 42 D Declaration of conformity DOC 120 DOC See Declaration of conformity DOC documentation 2 dots per inch dpi See resolution dpi See resolution duplex unit clearing jams 54 installing 10 media types weights supported 17 minimum margins 18 supported sizes 15 using 24 duplexing guidelines 24 duty cycle See pages per month duty cycle E electrical specifications 112 embedded Web server description 69 managing printer 66 opening 69 system requirements 111 tro
12. visit HP s Web site at www hp com accessibility For accessibility information for Macintosh operating systems visit the Apple web site at www apple com disability 4 Chapter1 Getting started ENWW Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 HP Officejet Pro K550dtn K550dtwn 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5 6 Control panel For more information about interpreting control panel lights see Printer lights reference Chapter 1 Power button and light Configuration Page button HP Officejet Pro K550dtn 9 HP Officejet Pro K550dtwn Cancel button Resume button and light Printhead lights Ink cartridge lights Getting started ENWW Back view 1 USB host connector connects to USB devices such as flash drives HP Officejet Pro K550dtwn 2 Network connector HP Officejet Pro K550dtn K550dtwn 3 USB connector 4 Power input 5 Rear access panel HP Officejet Pro K550 6 Optional automatic two sided printing accessory duplex unit HP Officejet Pro K550dtn K550dtwn ENWW Understanding the printer parts 7 8 Chapter 1 Getting started ENWW 2 Installing the accessories This section contains the following information e Installing the duplex unit e Installing tray 2 ENWW Installing the duplex
13. EN 55022 1994 A1 A2 Class B CISPR 24 1997 A1 A2 EN 55024 1998 A1 A2 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 Radio EN 300 328 2 2001 EN 301 489 1 2002 EN 301 489 17 2002 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC EMC Directive 89 336 EEC and the R amp TTE Directive 99 5 EC and carries the CE marking accordingly 1 This product is assigned a Regulatory model number that stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should not be confused with the marketing name or the product numbers 2 The product was tested in a typical configuration with Hewlett Packard personal computer systems Singapore 31 May 2005 Chan Kum Yew Director Quality Local Contact for regulatory topics only European Contact Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany USA Contact Hewlett Packard Company HPCC 20555 S H 249 Houston Texas 77070 Australia Contact Hewlett Packard Australia Ltd Product Regulations Manager 31 41 Joseph Street Blackburn Victoria 3130 Australia ENWW Declaration of conformity 121 Environmental sustainability program Hewlett Packard is comm
14. If not set the size in the printer driver You might need to reformat existing documents to print them correctly on custom sized media Understanding specifications for supported media ES NOTE Tray 2 comes with the HP Officejet Pro K550dtn and HP Officejet Pro K550dtwn printers Understanding supported sizes Media size Tray 1 Tray 2 Duplex unit Standard paper sizes U S Letter 216 by 279 mm 8 5 by 11 inches va Y Y 8 5 by 13 inches 216 by 330 mm 8 5 by 13 inches V4 Y U S Legal 216 by 356 mm 8 5 by 14 inches Y Y A4 210 by 297 mm 8 3 by 11 7 inches V4 Y Y U S Executive 184 by 267 mm 7 25 by 10 5 inches va Y U S Statement 140 by 216 mm 5 5 by 8 5 inches va B5 182 by 257 mm 7 17 by 10 12 inches Y Y Y A5 148 by 210 mm 5 8 by 8 3 inches Y Envelopes U S 10 Envelope 105 by 241 mm 4 12 by 9 5 inches Y Monarch Envelope 98 by 191 mm 3 88 by 7 5 inches V4 HP Greeting Card Envelope 111 by 152 mm 4 38 by 6 inches Y ENWW Selecting print media 15 16 Media size Tray 1 Tray 2 Duplex unit A2 Envelope 111 by 146 mm 4 37 by 5 75 inches DL Envelope 110 by 220 mm 4 3 by 8 7 inches C5 Envelope 162 by 229 mm 6 4 by 9 inches C6 Envelope 114 by 162 mm 4 5 by 6 4 inches Japanese Envelope Chou 3 120 x 235 mm 4 7 by 9 3 inches Japanese Envelope Chou 4 90 x 205 mm 3 5 by 8 1 inches SI SI SI SI NYS
15. The following tips will help reduce the chances for interference in a wireless network e Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones as these objects can disrupt radio signals e Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength e For an infrastructure network position the WAP in a central location in line of sight with the wireless devices on the network e Keep all wireless devices on the network within range of one another Guidelines for ensuring wireless network security To add hardware addresses to a wireless access point WAP MAC filtering is a security feature in which a wireless access point WAP is configured with a list of MAC addresses also called hardware addresses of devices that are allowed to gain access to the network through the WAP If the WAP does not have the hardware address of a device attempting to access the network the WAP denies the device access to the network If the WAP filters MAC addresses then the printer s MAC address must be added to the WAP s list of accepted MAC addresses 1 Print the network configuration page See Understanding the configuration page 2 Open the WAP s configuration utility and add the printer s hardware address to the list of accepted MAC ad
16. 2003 click the Service this Device button this option is available only if the Maintaining the printheads 31 Toolbox is installed and then click the Printer Services tab Click Print PQ print quality diagnostic page and follow the onscreen instructions Toolbox Windows Click the Printer Services tab and then click Print PQ print quality diagnostic page and follow the onscreen instructions HP Printer Utility Mac OS Click Print PQ Diagnostic Page from the Information and Support panel HP Officejet Pro K550 PQ Diagnostic Page Printer Information Product model number C8157A Product serial number Service ID 15047 Firmware version 20050309 SLP2008 Pages printed Tray 1 271 Tray 2 70 Auto duplex unit 4 Total 345 ink level 4 K 82 Y 71 M 0 C 0 Printhead health KY Good CM Fair Test Pattern 1 if the lines are not straight and connected align the printheads Test Pattern 2 if you see thin white lines across any of the colored blocks clean the printhesds Test Pattern 3 H you see dark fines or white gaps where the arrows are pointing calitvate advanced knefeed eer nr ar 1 Printer Information Shows printer information such as the product model number serial number and firmware version number the number of pages printed from the trays and duplex unit the ink level information and the printhead health status 2 Test Pattern 1 If the lines are not straight and connected align the
17. Environmental specifications for the required operating environment for the printer All printer lights are on A non recoverable error has occurred 4 Disconnect all cables such as power cord network cable and USB cable wait about 20 seconds and reconnect the cables If the problem persists visit HP website www hp com support officejetprok550 for the latest troubleshooting information or product fixes and updates Printer is not responding nothing prints If the printer supports wireless communication see also Problems setting up or using wireless communication Check the printer setup A See General troubleshooting tips Check the printhead initialization A When printheads are installed or replaced the printer automatically prints a few alignment pages to align the printheads This process takes about 8 minutes Until this process is complete only the automatic alignment pages can be printed Check the printer software installation A Ifthe printer is turned off when printing an alert message should appear on your computer screen otherwise the printer software might not be installed correctly To resolve this uninstall the software completely and then reinstall the printer software See Uninstalling the printer software 40 Chapter 4 Maintaining and troubleshooting ENWW ENWW Check the cable connections e Make sure both ends of the network cable are secure elf the printer is connected to a
18. Pro K550 Series CONFIGURATION PAGE Printer Information Product name HP Officejet Pro K550 Product model number CB158A Product serial number MY4C52101J Service ID 15096 Firmware version DD Status ME F Auto duplex unit Installed Pages printed Tray 1 26 Tray 20 Auto duplex unit 0 Total 26 Ink Cartridge Status Color Black Yellow Magenta Cyan Ink cartridge level 94 0 90 4 10 Part number HP 88L C9396A HP 88L C9393A HP BBL C9392A HP BBL C9391 A Expiration date Y M D 2007 08 20 7 2007 08 007 Printhead Status Color EE A EE Printhead health Good Fair Part number HP 88 C9381A HP 88 C9382A First Installation date Unknown Unknown End of warranty date Y M D 2006 12 03 2008 12 03 Accumulated ink usage ml Bi u mo m9 Event Log ID Time Event Page Count Description Printer Information Shows printer information such as the product name model number serial number and firmware version number the accessories that are installed such as the duplex unit and the number of pages printed from the trays and accessories Ink Cartridge Status Shows the estimated ink levels represented in graphical form as gauges the part numbers and expiration dates of the ink cartridges Printhead Status Shows the status of the printhead health and the part numbers first installation dates and end of warranty dates of the printheads as well as the accumulated ink usage The status options for the pri
19. Refer to the AirPort documentation for details on setting up on wireless networks 5 Click the Airport icon on the menu bar and select hpsetup under Computer to Computer Networks 6 Insert the Starter CD into the CD drive The CD menu runs automatically If the CD menu does not start automatically double click the setup icon on the Starter CD 7 On the CD menu click Install Driver and follow the onscreen instructions 8 On the Connection Type screen select the wireless network option and click Done 9 Follow the onscreen instructions in the Network Printer Setup Utility which starts running automatically to install the printer driver To set up the printer for wireless communication Windows 1 Set up the printer hardware see the setup poster and the getting started guide 2 Remove the protective cover from the printer s network port 3 Do one of the following e Temporarily connect the printer to the computer with the cross cable included with the printer e Temporarily connect the printer to the network with a network cable 4 Close any applications that are running on your computer system ENWW Setting up the printer for wireless communication HP Officejet Pro K550dtwn 87 5 Insert the Starter CD into the CD drive The CD menu runs automatically Ifthe CD menu does not start automatically double click the setup icon on the Starter CD 6 Onthe CD menu click Install and follow the onscreen inst
20. This regulatory number should not be confused with the marketing name HP Officejet Pro K550 or product number C8157A C8158A C8159A Power cord statement The power cord cannot be repaired If it is defective it should be discarded or returned to the supplier Ami AANER AEREA ELA ERIN ER AE MORATA RARA REA LED classification CLASS 1 LED PRODUCT LED KLASSE 1 APPARECCHIO LED DI CLASSE 1 PRODUCT CLASY 1 Z DIODAMI EWHECYCMILED Appareil Diode Electriuminescente de Classe 1 ZARIZENI LED TRIY 1 KLASS 1 LED APPARAT LUOKAN 1 LED Other regulatory information 117 Regulatory information for wireless products Notice to users in Canada Note l attention des utilisateurs Canadien For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada For Indoor Use Le pr sent appareil num rique n met pas de bruit radio lectrique d passant les limites applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada Le composant RF interne est conforme a la norme CDN 210 d Industrie Canada Notice to users in Brail Notifica o de Normas de Uso de Dispositivos Sem Fio do Brasil Modelo Regulat
21. To align the printheads 36 Chapter 4 Maintaining and troubleshooting ENWW Calibrating the color Whenever you replace a printhead the printer automatically calibrates the colors to ensure the best print quality If you are not satisfied with the appearance of the colors you can start the color calibration process manually ENWW Control panel Press and hold Power button press X Cancel button 2 times and release Power button Embedded Web server Click the Settings tab click Printer Services in the left pane select the option to calibrate color from the drop down list in the Print Quality section and click Apply Printer driver Windows Click the Services tab For Windows 2000 Windows XP and Windows Server 2003 click the Service this Device button this option is available only if the Toolbox is installed and then click the Printer Services tab Click Calibrate Color and follow the onscreen instructions Toolbox Windows Click the Printer Services tab and then click Calibrate Color and follow the onscreen instructions HP Printer Utility Mac OS Click Calibrate Color from the Information and Support panel Calibrating the color 37 Troubleshooting tips and resources Use the following tips and resources to resolve printing problems e For paper jam see Clearing jams e For paper feed problems such as the paper skew and paper pick see Resolving paper feed problems Some printer prob
22. To set up wireless communication using SecureEasySetup SES e Using Windows Connect Now See To set up wireless communication for multiple printers Windows only Ez NOTE If you encounter problems see Problems setting up or using wireless communication To use the printer with any wireless connection you must run the installation program at least once from the Starter CD and create a wireless connection Make sure the printer is not connected to the network using a network cable The sending device must have built in 802 11 capabilities or an 802 11 wireless card installed It is recommended that the printer and the computers that use the printer be on the same subnet Before installing the printer software you may wish to find out the settings of your network Obtain the information from your system administrators or complete the following tasks e Obtain your network s network name SSID and communication mode infrastructure or ad hoc from the configuration utility for the network s wireless access point WAP or the computer s network card e Find out the type of encryption your network uses such as Wired Equivalent Privacy WEP e Find out the security password or encryption key of the wireless device Understanding 802 11 wireless network settings Network name SSID By default the printer looks for the wireless network name or Service Set Identifier SSID named hpsetup Your network may have a di
23. Utility Mac OS Click Test Paper Feed from the Information and Support panel Clearing jams 55 56 To avoid jams Make sure that nothing is blocking the paper path Do not overload the trays See Understanding specifications for supported media Load paper properly See Loading media When reinserting a tray into the printer do so gently Forceful insertion with a full stack of paper may cause sheets to slide up within the printer causing the printer to jam or pick multiple sheets at one time Do not use media that is curled or crumpled Always use media that conforms with specifications See Selecting print media Make sure the output tray is not overly full when you send a job to print Make sure media is aligned against the right side of a tray Make sure the media length and width guides are adjusted snugly against the media but do not crinkle or bend it Chapter 4 Maintaining and troubleshooting ENWW 5 ENWW Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems This section contains information about the printer lights what they indicate and what action to take if necessary e Interpreting control panel lights e Interpreting network connector lights 57 Interpreting control panel lights HP Officejet Pro K550dtwn 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn
24. blinks The printer is receiving or transmitting data over the network A No action is required 62 Chapter5 Printer lights reference ENWW Light description Light pattern Explanation and recommended action Link light is off Activity light is off The printer is turned off or is not connected to the network A Ifthe printer is turned off turn on the printer If the printer is turned on and a network cable is connected see Problems connecting to a network ENWW Interpreting network connector lights 63 64 Chapter 5 Printer lights reference ENWW ENWW Configuring and managing the printer This section contains the following information Managing the printer Understanding the configuration page Configuring the printer Windows Configuring the printer Mac OS Setting up the printer for wireless communication HP Officejet Pro K550dtwn Uninstalling the printer software 65 Managing the printer Overview of printer management tasks The following table lists common printer tools that can be used to manage the printer Specific procedures might include other methods For information about accessing and using the tools see Overview of printer management tools ES NOTE Mac OS users can use the control panel the embedded Web server and the HP Printer Utility Windows users can use the control panel the embedded Web server the printer driver the Toolbox the HP
25. default in Windows XP Setting up the printer for wireless communication HP Officejet Pro K550dtwn 91 Uninstalling the printer software To uninstall the printer software Windows If you are using Windows 2000 Windows XP or Windows Server 2003 you must have administrator privileges to uninstall the printer software 1 If the computer is connected directly to the computer using a USB cable disconnect the printer 2 Close any applications that are running 3 From the Start menu open the Control Panel 4 Double click Add Remove Programs 5 Select the printer software that you want to remove 6 Click the button for adding or removing software 7 Follow the onscreen instructions to complete the removal of the software ES NOTE Ifthe uninstallation process fails restart the computer and complete the steps above to uninstall the software If the software installation was not successful complete the following steps to run the uninstallation utility 8 On the computer restart Windows 9 Insert the Starter CD into the CD drive The CD menu runs automatically If the CD menu does not start automatically double click the setup icon on the Starter CD 10 On the CD menu click Utilities and then click Uninstaller Or locate the uninstallation utility Util Scrubber Uninstall exe on the Starter CD and run the utility 11 Follow the onscreen instructions to complete the removal of the software To uninstall th
26. does not turn on make sure that all of the conditions listed in General troubleshooting tips are met e Though it is not recommended that you assign the printer with a static IP address you might resolve some installation problems such as a conflict with a personal firewall by assigning the printer with a static IP address For more information see Configure network settings Problems setting up or using wireless communication If the printer is unable to communicate with the network after completing the wireless setup and software installation perform one or more of the following tasks ENWW Troubleshooting installation issues 51 Check the wireless network settings Make sure the computer s wireless card is set to the correct wireless profile A wireless profile is a set of network settings unique to a given network A single wireless card might have several wireless profiles for example one for a home network and one for an office network Open the configuration utility for the network card installed on your computer and ensure that the profile selected is the profile for the printer s network Make sure the printer s network settings match those of your network Do one of the following to find the settings for your network e Infrastructure communication mode Open the wireless access point s WAP configuration utility e Adhoc communication mode Open the configuration utility for the network card installed in your com
27. of the bottom of the printer 4 Connect the power cord and turn on the printer ENWW Installing tray 2 11 12 Chapter 2 Installing the accessories ENWW 3 ENWW Using the printer This section provides information on media usage for the printer changing print settings and performing basic printing tasks e Selecting print media e Loading media e Configuring trays e Changing print settings e Canceling a print job e Printing on both sides duplexing e Printing on special and custom sized media 13 Selecting print media The printer is designed to work well with most types of office paper It is best to test a variety of print media types before buying large quantities Use HP media for optimum print quality Visit HP website at www hp com for details on HP media Tips for selecting and using print media For the best results observe the following guidelines e Always use media that conforms to the printer specifications See Understanding specifications for supported media e Load only one type of media at a time into a tray e For tray 1 and tray 2 load media print side down and aligned against the right and back edges of the tray See Loading media e Tray 2 is designed to hold only plain paper e Do not overload the trays See Understanding specifications for supported media e To prevent jams poor print quality and other printer problems avoid the following medi
28. overloaded See Loading media 42 Chapter 4 Maintaining and troubleshooting ENWW ENWW Check the media size e Content on a page might be cut off if the document size is larger than the media that you are using e Make sure the media size selected in the printer driver match the size of media loaded in the tray e If you are using a computer running Windows select Emulate LaserJet Margins in the printer driver to scale the document to fit the media size currently selected See Changing print settings Check the margin settings A lf the text or graphics are cut off at the edges of the page make sure the margin settings for the document do not exceed the printable area of your printer See Setting minimum margins Check the page orientation setting A Make sure the media size and page orientation selected in the application match the settings in the printer driver See Changing print settings Check the printer location and length of USB cable A High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields If the above solutions do not work the problem may be caused by the inability of the application to interpret print settings properly See the rel
29. print quality and damage to the printer or printhead HP does not guarantee or support refilled ink cartridges For ordering information see HP supplies and accessories Check the printheads A Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions see To print the print quality diagnostic page Colors do not line up properly Check the printheads A Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions see To print the print quality diagnostic page Check the graphics placement A Use the zoom or print preview feature of your software to check for gaps in the placement of graphics on the page Lines or dots are missing from text or graphics Check the printheads A Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions see To print the print quality diagnostic page 46 Chapter 4 Maintaining and troubleshooting ENWW Resolving paper feed problems ENWW For information on resolving jams see Clearing jams Tray cannot be inserted e Reinsert the tray Make sure it is aligned with the printer opening e Check for paper jam See Clearing jams Another paper feed problem is occurring Media is not supported for the printer or tray A Use only media that is supported f
30. product and does not cover any other problems including those that arise as a result of a Improper maintenance or modification b Software media parts or supplies not provided or supported by HP c Operation outside the product s specifications d Unauthorized modification or misuse For HP printer products the use of a non HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled ink cartridge HP will charge its standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period notice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer returns the defective product to HP Hewlett Packard limited warranty statement 105 8 Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced 9 HP products may contain remanufactured par
31. rio RSVLD 0403 Aten o Guarde este encarte para futuras refer ncias Ele amp parte integrante do Manual do Usuario O ANATEL 0461 05 2432 0789355200070 55 2 Este equipamento opera em car ter secund rio isto amp n o tem direito a prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em carater primario Notice to users in Italy License required for use Verify with your dealer or directly with General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze E necessaria una concessione ministeriale anche per l uso del prodotto Verifici per favore con il proprio distributore o direttamente presso la Direzione Generale Pianificazione e Gestione Frequenze Notice to users in France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2454 2483 5 MHz frequency band channels 10 13 may be used For the latest requirements see www art telecom fr Pour une utilisation en rseau sans fil 2 4 GHz de ce produit certaines restrictions s appliquent cet appareil peut tre utilis l intrieur des btiments sur toute la bande de frquences 2400 2483 5 MHz canaux 1 13 Pour une utilisation l extrieur des btiments seule la partie 2454 2483 5
32. short while For Windows 98 and Windows Me you must complete the installation program if you wish to install a non English printer driver 7 Complete the installation process ES NOTE You can also share the printer with other computers using a simple form of networking known as locally shared networking See To share the printer on a locally shared network To share the printer on a locally shared network In a locally shared network the printer is connected directly to the USB connector of a selected computer known as the server and is shared by other computers clients ES NOTE When sharing a directly connected printer use the computer with the newest operating system as the server For example if you have a computer running Windows 2000 and another computer running an older version of Windows use the computer running Windows 2000 as the server Use this configuration only in small groups or when usage is low The computer that is connected to the printer is slowed down when many users print to the printer 1 On the Windows desktop of the server computer click Start point to Settings and then click Printers or Printers and Faxes 2 Right click the printer icon click Properties and then click the Sharing tab 80 Chapter 6 Configuring and managing the printer ENWW ENWW 3 Click the option to share the printer and give the printer a share name 4 To share the printer with client computers that use othe
33. the IP address that has been assigned to the printer For example if the IP address is 123 123 123 123 type the following address into the Web browser http 123 123 123 123 The IP address for the printer is listed on the configuration page See Understanding the configuration page After opening the embedded Web server you can bookmark it so that you can return to it quickly in the future e Printer driver Windows Click the Services tab and click the button to open the embedded Web server e Toolbox Windows Click the Information tab and click the button to open the embedded Web server e HP Printer Utility Mac OS Click EWS from the Information and Support panel Embedded Web server pages The embedded Web server contains pages that you can use to view product information and change printer settings The pages also contain links to other e services Pages Contents Information Shows status information about the printer its ink supplies and usage and a log of printer events such as errors Settings Shows the settings that have been configured for the printer and gives you the ability to change these settings Managing the printer 69 Pages Contents Networking Shows network status and the network settings that have been configured for the printer These pages only appear if the printer is connected to a network See Configure network settings for more information Other links Con
34. the Networking tab Set a static IP address Click the Networking tab select Manual IP from the IP Address Configuration drop down list enter the static IP address in the Manual IP Address box enter the Manual Subnet Mask and Manual Default Gateway if needed and click Apply ES NOTE Itis not recommended that you assign a static IP address to the printer However a static IP address might resolve certain setup and printing problems such as a conflict with a personal firewall 68 Chapter 6 Configuring and managing the printer ENWW Overview of printer management tools Embedded Web server When the printer is connected to a network you can use the printer s embedded Web server to view status information change settings and manage the printer at your computer ES NOTE Fora list of system requirements for the embedded Web server see Printer specifications Some settings might be restricted by the requirement for a password You can open and use the embedded Web server without being connected to the Internet However some features will not be available To open the embedded Web server You can open the embedded Web server through the following ways ES NOTE To open the embedded Web server from the printer driver Windows the Toolbox Windows or the HP Printer Utility Mac OS the printer must be on a network and must have an IP address e Web browser In a supported Web browser on your computer type
35. C rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Shielded cables Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules Pursuant to Part 15 21 ofthe FCC Rules any changes or modifications to this equipment not expressly approved by the Hewlett Packard Company may cause harmful interference and void the FCC authorization to operate this equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 ofthe FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiv
36. Check the printer IP address e Print the configuration pages of the printer and locate the printer s IP address on the second page See Understanding the configuration page e Ping the printer using the IP address from an MS DOS prompt For example if the IP address is 123 123 123 123 type the following at the MS DOS prompt C Ping 123 123 123 123 If a reply appears the IP address is correct If a time out response appears the IP address is incorrect ENWW Resolving printer management problems 49 Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced the printer automatically prints a few alignment pages to align the printheads This process takes about 8 minutes and the alignment pages may be discarded after they are printed Ifthe printer does not print the pages try to start the alignment process manually see To align the printheads Problems installing software ES NOTE Visit HP website www hp com support officejetprok550 for the latest troubleshooting information or product fixes and updates Verify the computer requirements A Make sure the computer meets the system requirements See System requirements Verify installation preliminaries e Before installing software on a Windows computer ensure all other programs are closed e If the computer does not recognize the path to the CD drive that you type ensure you are specifying the c
37. Clearing jams e Clean Guides you through cleaning the printheads See To clean the printheads e Align Guides you through aligning the printheads See To align the printheads e Calibrate Color Allows you to perform color calibration to correct problems with color tints See Calibrating the color e Calibrate Linefeed Allows you to perform linefeed calibration See To calibrate the linefeed e HP Support Gain access to HP website where you can find support for the printer register the printer and find information about returning and recycling used printing supplies Printer Settings panel e Trays Configuration Set the default media type and size for a tray and set the tray priority See Configuring trays e Network Settings Configure IP settings for network connectivity Network Printer Setup Utility Mac OS The tool allows you to configure network settings for the printer You can configure wireless settings such as network location name and wireless mode and wired settings such as TCP IP address router and subnet mask To open the Network Printer Setup Utility 1 From the Finder select Computer from the Go menu 2 Select Library and then select Printers 3 Select hp select Utilities and then select Network Printer Setup Utility 4 Follow the onscreen instructions to configure network settings for the printer HP Web Jetadmin software The HP Web Jetadmin software is a Web based managemen
38. File menu and then click Setup Properties or Preferences 3 Click the Paper Quality tab 4 Select the media size from the Size is drop down list To set a custom media size complete the following steps a Click the Custom button b Type a name for the new custom size c Inthe Width and Height boxes type the dimensions and click Save d Click OK twice to close the properties or preferences dialog box of the printer Then open the dialog box again e Select the new custom size 5 Select the media type by doing the following a Click More in the Type is drop down list b Click the desired media type and click OK 6 Select the media source from the Source is drop down list 7 Change any other desired settings and click OK 8 Print your document To print on special or custom sized media Mac OS 1 Load the appropriate media See Loading media 2 Onthe File menu click Page Setup 3 Select the media size 4 To set a custom media size complete the following steps a Click Custom Paper Size in the Settings pull down menu b Click New and type a name for the size in the Paper Size Name box 26 Chapter 3 Using the printer ENWW c Inthe Width and Height boxes type the dimensions and set the margins if desired d Click Done or OK and then click Save 5 On the File menu click Page Setup and select the new custom size 6 Click OK 7 On the File menu click Print 8 Open the Paper Type Quality pan
39. HP Officejet Pro K550 Series HP Officejet Pro K550 Series User Guide invent Copyright Information 2005 Copyright Hewlett Packard Development Company L P Edition 1 10 2005 Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark Credits Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation e Windows Connect Now M is a registered trademark of Microsoft Corporation Novell and NetWare are registered trademarks of Novell Corporation Pentium is a registered trademark of Intel Corporation Adobe and Acrobat are registered trademarks of Adobe Systems Incorporate SecureEasySetup is a registered trademark of HP BroadCom and LinkSys Safety Information A Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock 1 Read and understand all instructions in the documentation that comes with the printer 2 Use only a grounded elec
40. LARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 invent Manufacturer s Name Hewlett Packard Singapore Pte Ltd Manufacturer s Address Imaging and Printing Manufacturing Operations Singapore 60 Alexandra Terrace 07 01 The Comtech Singapore 118502 declares that the product Product Name HP OfficeJet Pro K550 HP OfficeJet Pro K550dtn Product Number C8157A C8158A Regulatory Model Number SNPRC 0501 01 Product Accessory Number C8256A 350 sheet tray 2 C8255A HP auto duplexer unit Product Options All conforms to the following Product Specifications Safety IEC 60950 1 2001 EN 60950 1 2001 IEC 60825 1 1994 A1 A2 EN 60825 1 1994 A1 A2 Class 1 for LEDs EMC CISPR 22 1993 A1 A2 EN 55022 1994 A1 A2 Class B CISPR 24 1997 A1 A2 EN 55024 1998 A1 A2 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15 Class B VCCI 2 ICES 003 Issue 4 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC and carries the CE marking accordingly 1 This product is assigned a Regulatory model number that stays with the regulatory aspects of the design The Regulatory Model Number is the main product identifier in the regulatory documentation and test reports this number should
41. MHz canaux 118 AppendixD Regulatory information ENWW ENWW 10 13 peut tre utilise Pour connatre les dernires rglementations en vigueur consultez le site Web www art telecom fr Notice to users in the European Union Radio products with the CE 0984 or CE alert marking comply with the R amp TTE Directive 1999 5 EC issued by the Commission of the European Community ES NOTE Low power radio LAN product operating in 2 4 GHz band for Home and Office environments In some countries regions using the product may be subject to specific restrictions as listed for specific countries regions below This product may be used in the following EU and EFTA countries regions Austria Cyprus Czech Republic Belgium Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Slovak Republic Slovenia Spain Sweden United Kingdom Iceland Liechtenstein Norway Switzerland For normal wireless LAN operation of this product only a limited band is available in France Channels 10 11 12 and 13 L Autorit de r gulation des t l communications ART has special regulations for hotspots allowing additional channels For more information including local rulings and authorization please see the ART website www art telecom fr Regulatory information for wireless products 119 Declaration of conformity HP OfficeJet Pro K550 K550dtn O DEC
42. P website e Obtaining support services Provides a list of the support services that are available for your device e Managing ink and media usage myPrintMileage Helps you manage and forecast printer supplies usage e Self diagnostic testing for your device Runs a diagnostic test of your device Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices HP Instant Support checks the computer and a list of configured devices appears When you select the device that you want to diagnose HP Instant Support can help you with tasks such as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device diagnostic information If any errors are detected during this process you are given the option to perform updates to the device drivers or to perform detailed diagnostic tests on the device e HP expert help online Active Chat Provides personalized help from an HP support expert over the Web at any time Simply submit a question or a description of your problem Your recent device history system configuration and any actions that you have attempted are automatically forwarded to HP upon your approval so that you will not need to describe the problem again An HP support expert will respond online to solve your problem through a real time Web chat e Knowledge database Use the HP knowledge database to quickly find answers to your
43. S DOS prompt For example ifthe IP address is 123 123 123 123 type the following at the MS DOS prompt C Ping 123 123 123 123 If a reply appears the IP address is correct If a time out response appears the IP address is incorrect e Ifyou are using a computer running Windows make sure that the network ports created in the printer driver match the printer IP address 1 Print the configuration page See Understanding the configuration page 2 On the Windows desktop click Start point to Settings and then click Printers or Printers and Faxes 3 Right click the printer icon click Properties and then click the Ports tab 4 On the Ports tabbed page select the TCP IP port for the printer and click Configure Port Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the configuration page If the IP addresses are different change the IP address in the dialog box to match the address on the configuration page Alternatively create a new HP standard TCP IP port using the IP address listed on the configuration page by doing the following a On the Ports tabbed page click Add Port b Select Standard TCP IP Port and click New Port c Follow the onscreen instructions to create a new TCP IP port using the printer s IP address 5 Click OK twice to save the settings and close the dialog boxes Problems connecting to a wired network e Ifthe Link light on the network connector
44. Support and warranty ENWW Obtaining HP telephone support During the warranty period you may obtain assistance from the HP Customer Care Center Before you call Visit HP website www hp com support officejetprok550 for the latest troubleshooting information or product fixes and updates To assist our Customer Care Center representatives to serve you better prepare the following information if you need to call HP 1 Print the configuration page of the printer See Understanding the configuration page If the printer does not print get the following information ready e printer model e model number and serial number check the back of the printer 2 Check the operating system that you are using such as Windows 98 SE 3 If the printer is connected to the network check the network operating system 4 Note how the printer is connected to your system such as through USB or network connection 5 Obtain the version number of the printer software such as HP Officejet Pro K550 Series Version 60 52 213 0 To find the version number of the printer driver open the printer settings or properties dialog box and click the About tab 6 Ifyou have a problem printing from a particular application note the application and version number Telephone support numbers In many locations HP provides toll free telephone support during the warranty period However some of the support numbers listed below may not be toll free
45. The Power light blinks and one or more of the ink cartridge lights are on AL The Configuration Page light blinks One of the following processes is taking place HP Officejet Pro K550dtwn e The printer is initializing for wireless communication e Ifyou are using SecureEasySetup SES to set up the printer the printer might be trying to connect to the wireless network e If you are using Windows Connect Now to set up the printer the printer is receiving wireless information from the USB flash drive Each of the above processes takes less than 2 minutes A No action is required The Configuration Page light is on The printer is in wireless communication mode HP Officejet Pro K550dtwn A No action is required All lights are on A non recoverable error has occurred See All printer lights are on ENWW Interpreting control panel lights 61 Interpreting network connector lights 1 Activity light 2 Network connector 3 Linklight ES NOTE The printer s wireless communication is turned off when the printer is connected using a network cable Light description Light pattern Explanation and recommended action Link light is on Activity light is off The printer is connected to the network but is not receiving or transmitting data over the network The printer is turned on and idle A No action is required Link light is on Activity light
46. Web Jetadmin and myPrintMileage For more information about the HP Web Jetadmin software open the HP Web Jetadmin software and see its documentation For more information about myPrintMileage visit the myPrintMileage website If you want to Use these tools Control Embedded Toolbox HP Printer HP Web myPrintMileage panel Web server Windows Utility Mac Jetadmin parts OS software Monitor the printer A Status of supplies va Va Y Y Y v A Usage of supplies and media A Operation and status va va Y Y Administer the printer A Printer maintenance A Printer security A PowerSave mode time KI KI KI S A Tray settings A Alerts and notifications Configure network settings A Configure network Va Y settings 66 Chapter 6 Configuring and managing the printer ENWW Monitor the printer This section provides instructions for monitoring the printer Use this tool to obtain the following information Control panel Obtain information about the status of jobs that are being processed the operating status of the printer and the status of ink cartridges and printheads See Printer lights reference for more information Embedded Web server e Printer status information Click the Information tab and then click an option available on the left pane e Ink cartridge and printhead status Click the Information tab and click Ink Supplies in the lef
47. a e Multipart forms e Media that is damaged curled or wrinkled e Media with cutouts or perforations e Media that is heavily textured embossed or does not accept ink well e Media that is too lightweight or stretches easily Cards and envelopes e Avoid envelopes that have a very slick finish self stick adhesives clasps or windows Also avoid cards and envelopes with thick irregular or curled edges or areas that are wrinkled torn or otherwise damaged e Use tightly constructed envelopes and make sure the folds are sharply creased e Load envelopes into the printer with the flaps facing up Photo paper e Use the Best mode to print photographs Note that in this mode printing takes longer and more memory is required from your computer e Remove each sheet as it prints and set it aside to dry Allowing wet media to stack up may cause smearing 14 Chapter 3 Using the printer ENWW Transparencies Insert transparencies with the rough side down and the adhesive strip pointing towards the back of the printer Use the Best mode to print transparencies This mode provides longer drying time and ensures that the ink dries completely before the next page is delivered to the output tray Allowing wet media to stack up may cause smearing Custom sized media Use only custom sized media supported by the printer If your application supports custom sized media set the media size in the application before printing the document
48. a types and weights 17 Setting MINIMUNT MAINS 42256 in rent en eiheesi 17 Loading Mela viniste 19 Configuringi Sucio idiota bi cadet la iia ac litos 21 Changing print settings nes Reine ns tas ue 22 To change settings from an application for current jobs Windows 22 To change default settings for all future jobs Windows 22 To change settings Mac OS is 22 Canceling a print jOb u sen en rannte san ee tata 23 Printing on both sides duplexing ss 24 Guidelines for printing on both sides of a page 24 To perform duplexing Windows ss 24 To perform automatic duplexing Mac OS 25 Printing on special and custom sized media 26 To print on special or custom sized media Windows 26 To print on special or custom sized media Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges sisi 30 Maintaining the printh ads 122 ana ea 31 To check printhead health A u0n eat gendre 31 To print the print quality diagnostic page 31 ENWW To align the printheads ss 33 To calibrate the linefeed ua een 33 To clean the printheads ss 33 To clean the printhead contacts manually nn 34 To replace the printheads
49. access e Printer connected to your computer using a USB cable or connected to the network e Toolbox installed on your computer supported for Windows only To use the embedded Web server ensure you have the following e TCP IP based network IPX SPX based networks are not supported e Printer connected to the network e Web browser installed on your computer either Microsoft Internet Explorer 5 5 Netscape 7 0 Opera 7 54 Mozilla Firefox 1 0 or Safari 1 2 or later To order printing supplies 1 Embedded Web server On the Information tab click Order Supplies Toolbox Windows On the Printer Status tab click Order Supplies HP Printer Utility Mac OS Click Supplies Status from the Information and Support panel and click Order HP Supplies Your default Web browser starts and displays a website 2 Follow the instructions on the website to select and order printing supplies 96 Appendix A HP supplies and accessories ENWW Accessories HP automatic two sided printing accessory C8255A 350 sheet input tray C8256A HP USB A B 2 meters C6518A ENWW Accessories 97 Supplies 98 Ink cartridges If you live in Europe go to www hp com eu hard to find supplies to locate information on HP 88 ink cartridges HP 88 Black C9385A HP 88 Cyan C9386A HP 88 Magenta C9387A HP 88 Yellow C9388A HP 88L Black C9396A HP 88L Cyan C9391A HP 88L Magenta C9392A HP 88L Yellow C9393A Printhead
50. all and follow the onscreen instructions to install the printer software To set up wireless communication for multiple printers Windows only The printer supports the Windows Connect Now technology which allows you to conveniently set up multiple printers for wireless connection Using the Wireless Configuration Utility provided export the computer s wireless settings to a USB flash drive and then configure the printers with these settings by inserting the flash drive into the USB port of each printer 1 Remove the protective cover from the printer s USB host connector 2 Insert the Starter CD into the CD drive The CD menu runs automatically If the CD menu does not start automatically double click the setup icon on the Starter CD 3 Onthe CD menu click Utilities and then click Wireless Configuration Utility 4 Follow the onscreen instructions and connect the USB flash drive to the computer s USB port when prompted The wireless network configuration settings are saved to the flash drive 5 Follow the onscreen instructions and connect the USB flash drive to each printer that you want to add to the network gt To turn off wireless communication Press and hold Configuration Page button on the printer for about 5 seconds The Configuration Page light goes off ENWW Setting up the printer for wireless communication HP Officejet Pro K550dtwn 89 Guidelines for reducing interference on a wireless network
51. ansparencies or other special media select the corresponding media type in the printer driver See To print on special or custom sized media Windows Check the ink cartridges A If lines in the text or image are broken or do not print properly one or more of the ink cartridges may have run out of ink or are defective Replace these cartridges with new ones See Replacing the ink cartridges Poor print quality and unexpected printouts 45 Colors are printing as black and white Check the print settings A Make sure Print in Grayscale is not selected in the printer driver Wrong colors are printing Check the print settings A Make sure Print in Grayscale is not selected in the printer driver Check the printheads A Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions see To print the print quality diagnostic page Printout shows bleeding colors Check the print settings A Some media type settings such as for transparencies and photo papers and print quality settings such as Best require more ink than others Choose different print settings in the printer driver make sure you select the correct media type See Changing print settings Check the ink cartridges A Make sure ink cartridges have not been tampered with Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced
52. artridges e Preferences Allows you to set your preferences such as specifying whether to display error messages and whether to sound an audio alert when a printer or printing error occurs 70 Chapter 6 Configuring and managing the printer ENWW ENWW EEE EEE ZE Tabs Contents Information e Printer Information Provides a link to myPrintMileage and shows the printer hardware and printhead health information e Help Information Provides links to HP Instant Support HP Customer Support and online printer registration as well as to this guide for help in performing basic printing tasks and troubleshooting See HP Instant Support Printer Services e Print PQ print quality diagnostic page Allows you to diagnose issues affecting the print quality of the printer See To print the print quality diagnostic page e Test Paper Feed Allows you to check the paper pick mechanism of a paper source See the instructions under Clearing jams e Print Configuration Page Allows you to print the configuration page of the printer This page contains information about the printer and the supplies See Understanding the configuration page e Align Printheads Guides you through aligning the printheads See To align the printheads e Clean Printheads Guides you through cleaning the printheads See To clean the printheads e Calibrate Linefeed Allows you to perform linefeed calibration See To calibrate the linefeed
53. ber Spain www hp com support Sweden www hp com support Switzerland www hp com support Taiwan 02 8722 8000 Thailand 66 2 353 9000 Trinidad and Tobago 1 800 711 2884 Tunisia 71 89 12 22 Turkey 90 216 444 71 71 United Kingdom www hp com support Ukraine 044 230 51 06 United Arabic Emirates UAE United States 1 800 474 6836 600 54 47 47 Uruguay 0004 054 177 Venezuela 0 800 474 68368 Caracas 58 212 278 8666 Vietnam 84 88234530 Support and warranty ENWW Hewlett Packard limited warranty statement ENWW HP product Duration of Limited Warranty Software 1 year Accessories 1 year Ink Cartridges 6 months Printheads 1 year Printer peripheral hardware see below for details 1 year For more detailed warranty information see www hp com support inkjet warranty Extent of limited warranty 1 Hewlett Packard warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the date of purchase by the customer For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be uninterrupted or error free HP s limited warranty covers only those defects that arise as a result of normal use of the
54. d Key See Understanding 802 11 wireless network settings for details Encryption Type The possible values are None WEP Wired Equivalent Privacy TKIP Temporal Key Integrity Protocol AES Advanced Encryption Standard and Automatic AES or TKIP See Understanding 802 11 wireless network settings for details The value should be the same as the settings of the wireless device For example if the wireless settings are made for a WEP encryption type the value displayed on the page should be WEP Channel Range The range can have a value such as Locale 3 0 0 1 For an ad hoc network the value should be the same as the settings of the wireless device The first digit stands for Locale Number Locale 0 Channels 1 11 e high power 802 11b e low power 802 11g Locale 1 Channels 1 13 e low power 802 11b e low power 802 11g Understanding the configuration page 77 Locale 2 Channels 1 14 e low power 802 11b e low power 802 11g EX NOTE 802 11g is not allowed on channel 14 The second digit stands for Ad Hoc Compatibility 0 Ad Hoc connection status nominal Mode 1 Ad Hoc always appears connected The third digit stands for Infrastructure Rate 0 802 11b or 802 11g Restriction 1 802 11b only The fourth digit stands for Ad Hoc Rate Restriction 0 802 11b or 802 11g 1 802 11b only 4 Miscellaneous Shows information such as the total unicast broadcast pac
55. d tray Configuring trays 21 Changing print settings You can change print settings such as paper size or type from an application or the printer driver Changes made from an application take precedence over changes made from the printer driver However after the application is closed the settings return to the defaults configured in the printer driver EX NOTE To set print settings for all print jobs make the changes in the printer driver For more information about the features of the Windows printer driver see the online help of the printer driver For more information about printing from a specific application see the documentation of that application To change settings from an application for current jobs Windows 1 Open the document that you want to print 2 On the File menu click Print and then click Setup Properties or Preferences Specific options may vary depending on the application you are using 3 Change any desired settings and click OK Print or a similar command To change default settings for all future jobs Windows 1 Click Start point to Settings and then click Printers or Printers and Faxes 2 Right click the printer icon and then click Properties Document Defaults or Printing Preferences 3 Change any desired settings and click OK To change settings Mac OS 1 On the File menu click Page Setup 2 Change any desired settings such as paper size and click OK 3 On
56. disk space e Windows XP 64 bit edition Pentium 300 MHz 128 MB RAM 210 MB free hard disk space e Windows Server 2003 Pentium 550 MHz 256 MB RAM 210 MB free hard disk space 110 AppendixC Printer specifications ENWW Physical specifications e MacOSX 10 2 10 3 10 4 333 MHz 256 MB 200 MB free hard disk space e Microsoft Internet Explorer 6 0 or later Network operating system compatibility Windows 98 Windows Me Windows 2000 Windows XP 64 bit Professional and Home Editions e Mac OS X 10 2 10 3 10 4 e Microsoft Windows Terminal Server Edition 4 0 e Microsoft Windows Server 2003 formerly known as Microsoft Windows XP Server Terminal Services e Microsoft Windows 2000 Server Terminal Services with Citrix MetaFrame 1 8 e Microsoft Windows Server 2003 Terminal Services with Citrix MetaFrame 1 8 e Microsoft Windows 2000 Server Terminal Services with Citrix V1 8 e Microsoft Windows 2000 Server Terminal Services with Citrix XP e Microsoft Windows 2000 Server Terminal Services Compatible network protocols 4 TCP IP Network management HP Web Jetadmin plug ins Embedded Web server Features e Ability to remotely configure and manage network devices e myPrintMileage System requirements e TCP IP based network IPX SPX based networks are not supported e A Web browser either Microsoft Internet Explorer 5 5 Netscape 7 0 Opera 7 54 Mozilla Firefox 1 0 or Safari 1 2 or later e Network c
57. dresses Other guidelines To keep the wireless network secure follow these guidelines e Use a password with at least 20 random characters You can use up to 63 characters in a WPA password e Avoid any common words or phrases easy sequences of characters such as all 1 s and personally identifiable information for passwords Always use random strings composed of uppercase and lowercase letters numbers and if allowed special characters such as punctuation e Change the password periodically e Change the default password provided by the manufacturer for administrator access to the access point or wireless router Some routers let you change the administrator name as well e Place the access point or router in the center of a room and not near a window e Turn off administrative access over wireless if possible If you do this you need to connect to the router with a wired Ethernet connection when you want to make configuration changes 90 Chapter 6 Configuring and managing the printer ENWW ENWW Turn off remote administrative access over the Internet on your router if possible You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet To avoid accidentally connecting to another party s wireless network turn off the setting to automatically connect to non preferred networks This is disabled by
58. e for the printhead which corresponds to the blinking printhead light 15 Ifone or both the printhead lights still blink replace the printhead which corresponds to the blinking printhead light 16 Wait while the printer initializes the printheads and prints the alignment pages Ifthe printer does not print the pages start the alignment process manually see To align the printheads To replace the printheads ES NOTE To find out which printheads work with your printer see Supplies 1 Open the top cover 2 Ifthe carriage does not move to the left automatically press and hold amp Resume button for 3 seconds Wait for the carriage to stop moving 3 Lift the printhead latch 4 Lift the handle of a printhead and use it to pull the printhead out of its slot 5 Remove the new printhead from its package and then remove its orange protective caps pa Printhead 88 6 Insert the printhead into its color coded slot the label on the printhead must match the label on the printhead latch Press down firmly on the printhead to ensure proper contact 7 Pull the printhead latch all the way forward and then press down to ensure that the latch is properly engaged You might have to apply some pressure to engage the latch 8 Close the top cover 9 Wait while the printer initializes the printheads and prints the alignment pages If the printer does not print the pages start the alignment process manually see
59. e printer software Mac OS 1 If the computer is connected directly to the computer using a USB cable disconnect the printer 2 Restart the computer ES NOTE If you do not restart the computer before you uninstall the software some files are not removed from your computer when you run the Uninstall option 3 Insert the Starter CD into the CD drive 92 Chapter 6 Configuring and managing the printer ENWW 4 Double click the CD icon on the desktop 5 Double click the setup icon and follow the onscreen instructions 6 When the Main Installation dialog box appears select Uninstall from the drop down list located in the upper left part ofthe dialog box 7 Follow the onscreen instructions to remove the printer software ENWW Uninstalling the printer software 93 94 Chapter6 Configuring and managing the printer ENWW A HP supplies and accessories This section provides information on HP supplies and accessories for the printer The information is subject to changes visit HP website www hpshopping com for the latest updates You may also make purchase through the website e Ordering printing supplies online e Accessories e Supplies ENWW 95 Ordering printing supplies online Besides the HP website you may order printing supplies through the embedded Web server or the Toolbox Windows System requirements for ordering printing supplies To use the Toolbox ensure you have the following e Internet
60. ease notes for known software conflicts or refer to the application s documentation or contact the software manufacturer for specific help Resolving printing problems 43 Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges e Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions see To print the print quality diagnostic page e Replace any ink cartridges that are low on ink and try to print again See Replacing the ink cartridges Check the paper quality A The paper might be too moist or too rough Make sure the media used meets HP specifications and try to print again See Selecting print media Check the type of media loaded in the printer e Make sure the tray supports the type of media you have loaded See Understanding specifications for supported media e Make sure you have selected the tray in the printer driver that contains the media that you want to use Check the printer location and length of USB cable 4 High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Meaningless characters
61. el 9 Click the Paper tab and select the media type 10 Change any other desired settings and click OK or Print ENWW Printing on special and custom sized media 27 28 Chapter 3 Using the printer ENWW 4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems e Replacing the ink cartridges e Maintaining the printheads e Calibrating the color e Troubleshooting tips and resources e General troubleshooting tips e Resolving printing problems e Poor print quality and unexpected printouts e Resolving paper feed problems e Resolving printer management problems e Troubleshooting installation issues e Clearing jams ENWW Replacing the ink cartridges You can check the estimated ink levels from the Toolbox Windows the HP Printer Utility Mac OS or the embedded Web server For information about using these tools see Overview of printer management tools You can also print the configuration page to view this information see Understanding the configuration page EX NOTE After removing a cartridge from its package install it right away Do not remove a cartridge from the printer for long periods of time To find out which ink cartridges work with your printer see Supplies To replace the ink cartridges 1 Gently pull open the ink cartridge cover 2 R
62. emove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you 3 Remove the new ink cartridge from its package 4 Align the cartridge with its color coded slot and insert the cartridge into the slot Press down firmly on the cartridge to ensure proper contact 5 Close the ink cartridge cover 30 Chapter 4 Maintaining and troubleshooting ENWW Maintaining the printheads ENWW If printed characters are incomplete or dots or lines are missing from printouts this may be caused by clogged ink nozzles and you might need to clean the printheads When the quality of printouts deteriorates complete the relevant steps based on the following sequence 1 Check the health of the printheads see To check printhead health 2 Printthe print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions see To print the print quality diagnostic page 3 Ifthe color tints on printed pages have shifted visibly towards yellow magenta or blue calibrate the color see Calibrating the color 4 Manually clean the printhead contacts See To clean the printhead contacts manually 5 Replace the printheads if the problems persist after cleaning See To replace the printheads CAUTION HP is not responsible for damage to the printer that results from modifying the printheads To check prin
63. ention des utilisateurs Canadien 118 Notice to users in Brail Notifica o de Normas de Uso de Dispositivos Sem Fio do Bra PORRPREREBES SIEHTS PERTEPEREFLLOEHEEFEUERT PET BERPEERRECEFSREFRCDEEERIEREFGFERLDEOTEERERTELEREUBEGL FEERUERELCFERPEHELUEERCETORENSEER 118 Notice to users in lt ly nenne ee ee 118 Notice to users in France 118 Notice to users in the European Union 119 Declaration of conformity sienne 120 Environmental sustainability program ss 122 Reduction and elimination see 122 Power COMSUIMPUON iia anan 122 Material safety data sheets nn nnn nan an nn nnnnnnanannnnnnnad 122 FRECV NN 123 Product Packaging ee ea 123 A O 123 Disposal of waste equipment by users in private households in the European Unions isa res idoneidad aliados 123 AP products and SUPpllesS u ten aaa 123 Index 2 2 ee PE a Re RES 125 vi ENWW 1 Getting started Thank you for buying the printer This guide provides details about how to use the printer and to resolve printer and printing problems This section contains the following information e Finding other resources for the product e Accessibility e Understanding the printer parts ENWW Chapter 1 Finding other resources for the product You can obtain product information and further troubleshooting resources that are not included i
64. er e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Exposure to radio frequency radiation A CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized This product and any attached external antenna if supported shall be placed in such a manner to minimize the potential for human contact during normal operation In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20cm 8 inches during normal operation 116 AppendixD Regulatory information ENWW Other regulatory information ENWW EMI statement Korea AFEX StH B 32121 ol 7 7le HATEC 9 22713 FHAA AANE SE DE ASA ASS VCCI statement Japan COREL FRUBRESERESAEMAMBS VCCI OR CHOC DIABARRNRECT COMBS ZERHTEATSIE ZEMELTUIEFH COREA PT LES a US ERC LT KASNZERERELZIERLTLENDBUFT HU FRU SAAS IZ TE gt TIE L URUIRUELTFEL Regulatory model number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SNPRC 0501 01 HP Officejet Pro K550 K550dtn or SNPRC 0501 02 HP Officejet Pro K550dtwn
65. f plain paper 16 to 28 Ib bond 35 mm or 1 38 inch stacked Duplex unit Paper 60 to 105 g m N A 16 to 28 Ib bond Output tray All supported Up to 150 sheets of plain paper text media printing Setting minimum margins The document margins must match or exceed these margin settings in portrait orientation ENWW Selecting print media 18 20 gt le ol le Media 1 Left margin 2 Right margin 3 Top margin 4 Bottom margin U S Letter U S Legal A4 U S 3 3 mm 0 13 inch 3 3 mm 0 13 inch 3 3 mm 0 13 inch 3 3 mm 0 13 inch Executive U S Statement 8 5 x 13 inch B5 A5 cards custom sized media photo media Envelopes 16 5 mm 0 65 16 5 mm 0 65 3 3 mm 0 13 inch 3 3 mm 0 13 inch inch inch To achieve this margin setting on a computer running Windows click the Effects tab in the printer driver and select Minimize Margins ES NOTE When you are using the duplex unit the minimum top and bottom margins must match or exceed 12 mm 0 47 inch Chapter 3 Using the printer ENWW Loading media This section provides instructions for loading media into the printer To load tray 1 or tray 2 1 Pull the tray out of the printer by grasping under the front of the tray 2 For paper longer than 11 inches 279 mm lift the front cover of the tray see shaded tray part and lower the front of the tray 3 Insert the paper print side down along the right of the tray Make sure t
66. fferent SSID Communication mode There are two communication mode options e Ad hoc On an ad hoc network the printer is set to ad hoc communication mode and communicates directly with other wireless devices without the use of a wireless access point WAP Setting up the printer for wireless communication HP Officejet Pro K550dtwn All devices on the ad hoc network must Be 802 11 compatible Have ad hoc as the communication mode Have the same network name SSID Be on the same subnet and same channel Have the same 802 11 security settings e Infrastructure recommended On an infrastructure network the printer is set to infrastructure communication mode and communicates with other devices on the network whether the devices are wired or wireless through a WAP WAPs commonly act as routers or gateways on small networks Security settings ES NOTE For the available settings for the printer see the network configuration page under Understanding the configuration page For more information on wireless security visit www weca net opensection pdf whitepaper wi fi_security4 29 03 paf e Network authentication The printer s factory default setting is Open which does not require security for authorization or encryption The other possible values are OpenThenShared Shared and WPA PSK Wi Fi Protected Access Pre Shared Key A WPA increases the level of over the air data protection and access cont
67. ftware setting up on network 83 managing printer 66 Network Printer Setup Utility 72 printing special custom sized media 26 setting up wireless communication 87 sharing printer 83 84 uninstalling 92 margins setting specifications 17 Material safety data sheets MSDSs 122 media clearing jams 54 loading 19 monitoring 67 printing on special custom sized media 26 protecting 21 purchasing 98 specifications 15 supported sizes 15 tips for selecting using 14 troubleshooting media not coming out correctly 47 troubleshooting multiple pages are picked 48 troubleshooting skewed pages 48 types weights supported 17 memory specifications 110 missing lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs See Material safety data sheets MSDSs myPrintMileage accessing 74 description 74 managing printer 66 N network configuring settings 66 68 connector illustration 7 HP Web Jetadmin 72 management 111 operating systems supported 111 printer information 75 protocols supported 111 setting up on Mac OS 83 setting up on Windows 81 setting up wireless communication 85 troubleshooting 50 troubleshooting wired network 51 troubleshooting wireless communication 51 wireless settings 85 network connector lights understanding 62 parts illus
68. g Toolbox Windows Change tray settings Click the Printer Services tab and click Paper Handling Perform printer maintenance tasks Click the Printer Services tab and click the button for the task that you wish to perform Set up alerts and notifications Click the Printer Status tab and click Preferences Printer driver Windows Perform printer maintenance tasks Al On the Windows desktop click Start point to Settings and then click Printers or Printers and Faxes Right click the printer icon and then click Properties Document Defaults or Printing Preferences Click the Services tab For Windows 2000 Windows XP and Windows Server 2003 click the Service this Device button this option is available only if the Toolbox is installed and then click the Printer Services tab Click the button for the task that you wish to perform HP Printer Utility Mac OS Change tray settings Click Trays Configuration from the Printer Settings panel Perform printer maintenance tasks Open the Information and Support panel and click the option for the task that you wish to perform Configure network settings This section provides information about configuring the printer s network settings For a list of current settings print a configuration page See Understanding the configuration page Use this tool to do the following Embedded Web server Configure network settings Click
69. he stack of paper aligns with the right and back edges of the tray and does not exceed the line marking in the tray EX NOTE Tray 2 can be loaded only with plain paper 4 Slide the paper guides in the tray to adjust them for the size that you have loaded ENWW Loading media 19 5 Gently reinsert the tray into the printer CAUTION If you have loaded legal size or longer media keep the front of the tray lowered Damage to the media or printer might result if you raise the front of the tray with this longer media loaded 6 Pull out the extension on the output tray 20 Chapter 3 Using the printer ENWW Configuring trays By default the printer draws media from tray 1 Iftray 1 is empty the printer draws media from tray 2 if it is installed and loaded with media You can change this default behavior using the following ENWW features e Tray Lock Use this feature to protect special media such as letterhead or preprinted media from accidental use If the printer runs out of paper while printing a document it will not use paper from a locked tray to complete the print job e Default Tray Use this feature to determine the first tray from which the printer draws media ES NOTE To use the tray lock and default tray settings you must select the automatic tray selection option in the printer software If the printer is on a network and you set a default tray the setting will affect all users of the printer
70. icated print server e You have a peer to peer network a network without a dedicated print server 1 Remove the protective cover from the printer s network port and connect the printer to the network 2 Close any applications that are running on the computer system that is acting as the print server 3 Insert the Starter CD into the CD drive The CD menu starts automatically If the CD menu does not start automatically browse to the CD drive of the computer and double click Setup exe 4 On the CD menu click Install and follow the onscreen instructions 5 On the Connection Type screen select the option to connect through network and click Next 6 Follow the onscreen instructions to complete the installation EX NOTE To share the printer with Windows client computers see To install the printing software on client computers and To share the printer on a locally shared network Configuring the printer Windows 81 To install the printing software on client computers After printer drivers are installed on the computer that is acting as the print server the printing functionality can be shared Individual Windows users who want to use the network printer must install the software on their computers clients A client computer can connect to the printer in the following ways e Inthe Printers folder double click the Add Printer icon and follow the instructions for a network installation See To install the printer dr
71. icient office products ENERGY STAR ENERGY STAR and the ENERGY STAR mark are U S registered marks As an ENERGY STAR Partner Hewlett Packard Company has determined this product meets ENERGY STAR guidelines for energy efficiency For more information see www energystar gov Material safety data sheets Material safety data sheets MSDSs can be obtained from the following HP website www hp com go msds 122 AppendixD Regulatory information ENWW Recycling Design for recycling has been incorporated into this printer e The number of materials has been kept to a minimum while ensuring proper functionality and reliability e Dissimilar materials have been designed to separate easily e Fasteners and other connections are easy to locate access and remove using common tools e High priority parts have been designed so that they can be accessed quickly for efficient disassembly and repair Product packaging The packaging materials for this printer have been selected to provide maximum protection for the least cost possible while attempting to minimize environmental impact and facilitate recycling The rugged design of the printer assists in minimizing both packaging materials and damage rates Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life Disposal of waste equipment by users in pri
72. ing health 31 cleaning 33 cleaning contacts 34 first installation and end of warranty dates 75 health status 31 75 ink usage 75 installing replacing 36 lights 58 maintaining 31 part numbers 75 98 purchasing online 96 supported 109 warranty 105 108 printing changing settings 22 printing on both sides duplexing 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality See print quality R radio interference reducing 90 regulatory information 118 readme 2 rear access panel clearing jams 54 illustration 7 recycling 123 registering printer MacOS 72 Windows 71 regulatory information wireless products 118 regulatory model number 117 release notes 2 resolution dots per inch dpi 112 S SecureEasySetup SES using 88 security managing 66 security while using HP Instant Support 73 wireless settings 86 SES See SecureEasySetup SES setup poster 2 Sleep mode 122 software installing on Mac OS 83 installing on Windows 79 warranty 105 sound pressure 113 specifications media 15 printer 109 system requirements 110 speeds See print speeds storage environment specifications 112 support See customer support T temperature information 112 text print speeds 111 troubleshooting 42 45 46 Toolbox Windows description 70 Information tab 71 Index 127 managing printer 66 myPrintMileage 71 ope
73. itted to providing quality products in an environmentally sound manner HP continuously improves the design processes of its printers to minimize the negative impact on the office environment and on the communities where printers are manufactured shipped and used HP has also developed processes to minimize the negative impact ofthe disposal of the printer at the end of its printing life For more information about HP s environmental sustainability program see www hp com hpinfo globalcitizenship environment index html Reduction and elimination Paper use This product s two sided duplex printing and N up printing feature which allows you to print multiple pages of a document on one sheet of paper can reduce paper usage and the resulting demands on natural resources See this guide for more information about using these features Ink use This product s draft mode uses less ink which might extend the life of the cartridges See the printer driver s online Help for more information Ozone depleting chemicals Ozone depleting chemicals such as chlorofluorocarbons CFCs have been eliminated from HP manufacturing processes Power consumption Power usage drops significantly while in PowerSave Sleep mode which saves natural resources and saves money without affecting the high performance of this product This product qualifies for ENERGY STAR version 3 0 which is a voluntary program to encourage the development of energy eff
74. iver using Add Printer e On the network browse to the printer and drag it to your Printers folder e Add the printer and install the software from the INF file on your network On the Starter CD the INF files are stored in folders that use the following format lt CD drive gt Drivers lt operating system gt lt language gt For example if your CD drive letter is D then D Drivers Win2k_XP English would contain the English INF file for Windows 2000 Windows XP and Windows Server 2003 To install the printer driver using Add Printer 1 On the Windows desktop click Start point to Settings and then click Printers or Printers and Faxes Or click Start click Control Panel and then double click Printers or Printers and Faxes 2 Double click Add Printer and then click Next 3 Select Network Printer or Network Printer Server 4 Click Next 5 Do one of the following A Type in the network path or queue name of the shared printer and click Next Click Have Disk when prompted to select the printer model 4 Click Next and locate the printer in the list of shared printers 6 Click Next and follow the onscreen instructions to complete the installation 82 Chapter 6 Configuring and managing the printer ENWW Configuring the printer Mac OS You can use the printer with a single Macintosh computer using a USB cable or you can share the printer among other users on a network To install the software for network or direc
75. jam or pick multiple sheets at one time Make sure the rear access panel or duplex unit is properly installed Multiple pages are being picked up Fan the media before loading Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack Make sure the tray is not overloaded with paper When reinserting a tray into the printer do so gently Forceful insertion with a full stack of paper may cause sheets to slide up within the printer causing the printer to jam or pick multiple sheets at one time Use HP media for optimum performance and efficiency Chapter 4 Maintaining and troubleshooting ENWW Resolving printer management problems This section provide solutions to common problems that involve managing the printer Embedded Web server cannot be opened Check your network setup e Make sure you are not using a phone cord or a cross cable to connect the printer to the network See Configuring the printer Windows or Configuring the printer Mac OS e Make sure the network cable is securely connected to the printer e Make sure the network hub switch or router is turned on and working properly Check the computer 4 Make sure the computer that you are using is connected to the network Check your Web browser A Make sure the Web browser meets the minimum system requirements See System requirements
76. kets transmitted and received and the administrator details A Admin Password Shows Not Set when no password is set in the Settings Networking tab of the embedded Web server otherwise shows Set To print the configuration page e Control panel HP Officejet Pro K550 Press and hold Power button press X Cancel button once and release Power button HP Officejet Pro K550dtn K550dtwn Press Configuration Page button e Printer driver Windows Click the Services tab and click Print Configuration Page e Toolbox Windows Click the Printer Services tab and click Print Configuration Page e HP Printer Utility Mac OS Click Device Information from the Information and Support panel and then click Print Configuration Page 78 Chapter6 Configuring and managing the printer ENWW Configuring the printer Windows ENWW You can connect the printer directly to a computer or you can share the printer among other users on a network EX NOTE Microsoft Internet Explorer 6 0 must be installed on the computer system to run the installation program Also you must have administrator privileges to install a printer driver on Windows 2000 Windows XP or Windows Server 2003 Direct connection You can connect the printer directly to your computer using a USB cable ES NOTE If you install the printer software and connect a printer to a computer running Windows you can connect additional printers to the sa
77. l duplex mode It is waiting for the ink to dry so that the pages can be flipped over and reloaded 4 Reload the stack of media into the printer and press B Resume button The Power light and the Resume light are on A cover is not closed completely 4 Make sure all covers are completely closed The rear access panel or duplex unit is missing or is not inserted completely A Make sure the rear access panel HP Officejet Pro K550 or the duplex unit HP Officejet Pro K550dtn K550dtwn is inserted completely at the back of the printer Interpreting control panel lights 59 Light description Light pattern Explanation and recommended action The Power light and the Resume light blink and one or more of the ink cartridge lights are on N x a The Power light is on and one or more of the printhead lights blink One or more of the ink cartridges have expired CAUTION Printer services or repairs required as a result of using expired ink cartridges will not be covered under warranty e Replace the ink cartridge indicated e f you choose to use the expired ink cartridge press and hold Power button and press p Resume button three times All lights except the Power light go off Damage that results to the printer from using this cartridge is not covered under the warranty One or more of the printheads are missing e Install the printhead indicated and then
78. lank page prints the black cartridge might be empty See Replacing the ink cartridges Check the media settings e Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays e Make sure the page settings in the printer driver match the page size of media loaded in the tray Something on the page is missing or incorrect Check the printheads A Print the print quality diagnostic page on a clean sheet of white paper Evaluate any problem areas and perform the recommended actions see To print the print quality diagnostic page Check the margin settings A Make sure the margin settings for the document do not exceed the printable area of the printer See Setting minimum margins Check the color print settings A Make sure Print in Grayscale is not selected in the printer driver Check the printer location and length of USB cable A High electromagnetic fields such as those generated by USB cables can sometimes cause slight distortions to printouts Move the printer away from the source of the electromagnetic fields Also it is recommended that you use a USB cable that is less than 3 meters 9 8 feet long to minimize the effects of these electromagnetic fields Placement of the text or graphics is wrong Check how the media is loaded A Make sure the media width and length guides fit snugly against the edges of the stack of media and make sure the trays are not
79. lder ES NOTE You may connect the USB cable at a later time when you need to use the printer You can also share the printer with other computers using a simple form of networking known as locally shared networking See To share the printer on a locally shared network Configuring the printer Windows 79 To connect the printer before installing the software If you connected the printer to the computer before installing the printer software the Found New Hardware wizard appeared on the computer screen ES NOTE If you have turned on the printer do not turn it off or unplug the cable from the printer while the installation program is running If you do so the installation program will not finish 1 Inthe Found New Hardware dialog box that provides the option for selecting a method to locate the printer driver select the advanced option and click Next ES NOTE Do not allow the Found New Hardware wizard to perform an automatic search for the printer driver 2 Select the check box for specifying the driver location and ensure that the other check boxes are clear 3 Insert the Starter CD into the CD drive If the CD menu appears close it 4 Browse to locate the root directory on the Starter CD for example D and click OK 5 Click Next and follow the onscreen instructions 6 Click Finish to close the Found New Hardware wizard The wizard automatically starts the installation program this might take a
80. lems can be resolved by resetting the printer To reset the printer s network settings HP Officejet Pro K550dtn K550dtwn 1 Press and hold Configuration Page button press amp Resume button 3 times and release Configuration Page button The Power light blinks for a few seconds Wait till the Power light is on 2 Press Configuration Page button to print the configuration page and verify that the network settings have been reset By default the network name SSID is hpsetup and the communication mode is ad hoc 38 Chapter 4 Maintaining and troubleshooting ENWW General troubleshooting tips Ensure the following ENWW Power light is on and not blinking When the printer is turned on for the first time it takes approximately 8 minutes to initialize the printer after the printheads are installed Make sure the printer is in the ready state If lights are on or blinking see Printer lights reference No error messages appear on the computer screen Power cord and other cables are working and are firmly connected to the printer Make sure the printer is connected firmly to a functioning alternating current AC power outlet and is turned on See Electrical specifications for voltage requirements Media is loaded correctly in the tray and is not jammed in the printer Printheads and ink cartridges are properly installed in their correct color coded slots Press down firmly on each one t
81. me computer with USB cables without reinstalling the printer software When setting up the printer HP recommends that you connect the printer after you install the software because the installation program is designed to provide you with the easiest setup experience However if you have connected the cable first see To connect the printer before installing the software To install the software before connecting the printer recommended ES NOTE If your computer meets the system requirements it is recommended that you install the Toolbox by selecting the full installation option The Toolbox provides status and maintenance information about the printer It also provides access to documentation and online help tools for solving printer problems Without the Toolbox you will not see printer error messages on your computer screen and will not have access to the myPrintMileage website See Toolbox Windows for more information 1 Close any applications that are running 2 Insert the Starter CD into the CD drive The CD menu starts automatically If the CD menu does not start automatically browse to the CD drive of the computer and double click Setup exe 3 On the CD menu click Install and follow the onscreen instructions 4 When prompted turn on the printer and connect it to the computer using a USB cable The Found New Hardware wizard appears on the computer screen and the printer icon is created in the Printers fo
82. munication 89 Guidelines for reducing interference on a wireless network 90 Guidelines for ensuring wireless network security 90 Uninstalling the printer software ss 92 To uninstall the printer software Windows 2224444nssnnnnnnnnnnnnnnennennnnnnnnennnnnnnnn nenn 92 To uninstall the printer software Mac OS 92 Appendix A HP supplies and accessories Ordering printing supplies online see 96 ACCESSOMES aia tada 97 SUOMI ne a es De te ee aa en 98 ENWW Appendix B Support and warranty Obtaining electronic supp rt u u uennieinigalesiniimenstniahah triste tnt 100 Obtaining HP telephone support ses 101 Before you Call arena leere nun an 101 Telephone support numbers 101 Hewlett Packard limited warranty statement 105 Extent of limited warranty sise 105 Limitations of warranty ie OG Limitations of liability ss 106 Local law een een 106 HP Inkjet Supplies Warranty Quick Reference ss 108 Is your product covered under warranty 108 HP Inkjet Supplies Expiration 108 How do you return a product sise 108 Appendix C Printer specifications Appendix D Regulatory information ECC statement un en nn A A ende une A 116 Shielded Cables init it and dias 116 Exposure to radio frequency radiation 116 Other regulatory Informations errant ethernet iaa 117 Regulatory information for wireless products 118 Notice to users in Canada Note l att
83. myPrintMileage website you can see the following item A Print analysis such as the amount of ink you have used whether you use more black or color ink and the estimated number of pages you can print with the remaining amount of ink To gain access to myPrintMileage e Embedded Web server Click myPrintMileage in the Other Links section e Toolbox Windows Click the Information tab and then click myPrintMileage and follow the onscreen instructions e Windows taskbar Right click the Toolbox icon in the Windows taskbar click myPrintMileage and then select View my print usage ES NOTE Do not bookmark the Web pages that are used to open myPrintMileage If you bookmark the site and connect to it by using the bookmark the pages will not contain the current information 74 Chapter6 Configuring and managing the printer ENWW Understanding the configuration page Use the configuration page to view current printer information ink cartridge status and printhead health status to help troubleshoot printer problems and to verify installation of optional accessories such as the duplex unit The configuration page also contains a log of recent events If the printer is connected to a network an additional network configuration page prints this page shows the network settings for the printer ENWW If you need to call HP it is often useful to print the configuration page before calling _ N ad gt AAA HP Officejet
84. n the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warranty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO 106 AppendixB Support and warranty ENWW NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS ENWW Hewlett Packard limited warranty statement 107 HP Inkjet Supplies Warranty Quick Reference This information is intended to be an easy to read summary of the full HP warranty statement To read the full warranty statement go to www hp com support i
85. n this guide from the following resources Resource Setup poster Getting started guide Description Provides illustrated setup information Provides instructions for setting up the printer and information about the warranty and safety issues Location A printed version of the document is provided with the printer Also an electronic version is available as an Adobe Acrobat Portable Document Format PDF document on the Starter CD Included as a printed guide in the box with the printer Readme file and release notes Provide late breaking information and troubleshooting tips Included on the Starter CD Embedded Web server network connection Allows you to view status information change settings and manage the printer from any computer on the network See Embedded Web server Available through any standard Web browser Toolbox Microsoft Windows Provides information about printhead health and access to printer maintenance services See Toolbox Windows The Toolbox is normally installed with the printer software if you choose an installation option that includes it Printer driver onscreen Help Windows Provides an explanation of the features in the printer driver Available from the printer driver HP Printer Utility Mac OS The HP Printer Utility contains tools to configure print settings calibrate the printer clean the printheads pri
86. nect you to other resources including e services such as HP Instant Support myPrintMileage and online ordering of supplies See HP Instant Support and myPrintMileage You can also add or customize a link to the website of your choice The link will appear on the left pane throughout the embedded Web server pages Toolbox Windows The Toolbox provides status and maintenance information about the printer It also provides links to this guide for help in performing basic printing tasks and solving problems ES NOTE The Toolbox can be installed from the Starter CD by selecting the full installation option if the computer meets the system requirements To monitor a printer on a shared port for example portname printername from a client machine the Toolbox must be running on the server machine as well as on the client machine To open the Toolbox A From the Start menu at your computer point to Programs point to the printer name and then click the Toolbox icon Toolbox tabs The Toolbox contains the following tabs Tabs Contents Printer Status e Selected printer Displays a list of installed printers that are supported by the Toolbox e Ink Level Information Shows estimated ink level for each cartridge e Order Supplies Provides access to a website where you can order printing supplies for the printer online e Cartridge Information Shows order numbers and expiration dates of the installed ink c
87. network check the following e Check the Link light on the back of the printer See Interpreting network connector lights e Make sure you are not using a phone cord to connect the printer e The network hub switch or router is turned on and working properly Check the printer setup for network environment A Ensure the correct printer driver and printer driver port are being used For more information about network connections see Configuring the printer Windows Configuring the printer Mac OS or the documentation provided by your network vendors Check any personal firewall software installed on the computer A The personal software firewall is a security program that protects a computer from intrusion However the firewall might block communication between the computer and the printer If there is a problem communicating with the printer try temporarily disabling the firewall If the problem persists the firewall is not the source of the communication problem Re enable the firewall If disabling the firewall allows you to communicate with the printer you might want to assign the printer a static IP address and re enable the firewall See Configure network settings Printer does not accept printhead Check the printhead latch A Make sure the printhead latch is properly closed Check the printhead e Make sure the printhead is inserted into its correct color coded slot See To replace the printheads e Rem
88. ng Windows 79 connector illustration 7 specifications 109 USB flash drives supported 113 using 89 V voltage specifications 112 W warranty accessories printer driver supplies 105 statement 105 websites Apple 83 printer information product support 100 Windows changing default print settings 22 changing print settings 22 duplexing 24 installing software 79 managing printer 66 printing special custom sized media 26 setting up on network 81 setting up wireless communication 87 sharing printer 80 uninstalling 92 Windows Connect Now 89 wireless communication reducing interference 90 setting up on Mac OS 87 setting up on Windows 87 setting up printer 85 Wireless Configuration Utility 89 ENWW 2005 Hewlett Packard Development Company L P www hp com support officejetprok550
89. ning 70 Printer Services tab 71 Printer Status tab 70 transparencies guidelines 15 trays capacities 17 clearing jams 54 installing tray2 11 locking setting default 21 output tray illustration 5 paper guides illustration 5 tray 1 illustration 5 tray 2 illustration 5 troubleshooting cannot be inserted 47 troubleshooting media not picked up 47 troubleshooting all lights are on 40 blank page printed 42 bleeding colors 46 colors 46 colors printing as black and white 46 cut off pages incorrect text or graphics placement 42 embedded Web server 49 faded or dull 45 general tips 39 ink not filling text or graphics completely 45 ink smearing 45 installation problems 50 meaningless characters print 44 media not coming out correctly 47 media not picked up from tray 47 missing lines or dots 46 missing or incorrect information 42 multiple pages are picked 48 network connection 50 paper feed problems 47 poor print quality unexpected printouts 44 128 Index printer lights 58 printer management problems 49 printer not responding nothing prints 40 printheads 41 skewed pages 48 slow printing 41 tips 38 tray cannot be inserted 47 wired network 51 wireless communication 51 wrong colors 46 troubleshooting resources configuration page 75 HP Instant Support 73 two sided printing accessory See duplex unit U unexpected printouts troubleshooting 44 uninstalling 92 USB cable 97 connecting Mac OS 83 connecti
90. nit is selected Ez NOTE If Use Auto Duplex Unit is not available click the Effects tab and ensure that Minimize Margins is cleared To automatically resize each page to match the document s onscreen layout ensure Preserve Layout is selected Clearing this option may result in unwanted page breaks 24 Chapter 3 Using the printer ENWW ENWW 10 11 Select or clear the Flip Pages Up check box depending on which way you want the binding See the graphics in the printer driver for examples Choose a booklet layout from the Booklet Layout drop down list if desired Change any other desired settings and click OK Print your document For manual duplexing after one side of the stack of paper is printed follow the onscreen instructions to reload the printed paper into the tray to complete printing To perform automatic duplexing Mac OS 1 Load the appropriate media See Guidelines for printing on both sides of a page and Loading media On the File menu click Print Open the Two Sided Printing panel Select the option to print on both sides Select the desired binding orientation by clicking the appropriate icon Change any other desired settings and click OK or Print Printing on both sides duplexing 25 Printing on special and custom sized media To print on special or custom sized media Windows 1 Load the appropriate media See Loading media 2 With a document open click Print on the
91. nkjet warranty and select your supply Is your product covered under warranty If you believe your ink supply or printhead is defective you may return it for a refund or replacement provided that ALL of the following are true e Ink supply it is not out of ink e Ink supply it has not been refilled remanufactured or otherwise tampered with e Ink supply it is not past the end of warranty date on the product label e Printhead it is not past 1 year from date of printhead installation or not past end of warranty date on the printhead whichever is later To determine the date of printhead installation see the Printhead Status section on the configuration page End of warranty date locations Date format YYYY MM DD HP Inkjet Supplies Expiration As ink ages it loses water When ink is old enough it can damage the printheads or other parts of the printing system In normal use most ink cartridges will run out of ink long before the ink is old enough to cause damage It is recommended to replace the ink cartridge before the expiration date is reached If expired ink is detected the printer will pause printing you will need to accept the use of expired ink and then the printing will resume See Expiration date Y M D located under the Ink Cartridge Status section on the configuration page How do you return a product There are two ways to return a product under warranty e Visit the retailer where you bought the prod
92. not be confused with the marketing name or the product numbers 2 The product was tested in a typical configuration with Hewlett Packard personal computer systems Singapore 31 May 2005 Chan Kum Yew Director Quality Local Contact for regulatory topics only European Contact Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany USA Contact Hewlett Packard Company HPCC 20555 S H 249 Houston Texas 77070 Australia Contact Hewlett Packard Australia Ltd Product Regulations Manager 31 41 Joseph Street Blackburn Victoria 3130 Australia 120 AppendixD Regulatory information ENWW HP OfficeJet Pro K550dtwn UN DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 invent Manufacturer s Name Hewlett Packard Singapore Pte Ltd Manufacturer s Address Imaging and Printing Manufacturing Operations Singapore 60 Alexandra Terrace 07 01 The Comtech Singapore 118502 declares that the product Product Name HP OfficeJet Pro K550dtwn Product Number C8159A Regulatory Model Number SNPRC 0501 02 Product Accessory Number C8256A 350 sheet tray 2 C8255A HP auto duplexer unit Radio Module Number RSVLD 0403 Product Options All conforms to the following Product Specifications Safety IEC 60950 1 2001 EN 60950 1 2001 IEC 60825 1 1994 A1 A2 EN 60825 1 1994 A1 A2 Class 1 for LEDs EMC CISPR 22 1993 A1 A2
93. nt the configuration page of the printer order supplies online and find support information from the website You can also configure settings for wireless printing See HP Printer Utility Mac OS The HP Printer Utility is normally installed with the printer software HP Instant Support Helps you quickly identify diagnose and resolve printing problems See HP Instant Support Available through any standard Web browser or through the Toolbox Windows Control panel Provides status error and warning information about printer operations See Printer lights reference Getting started ENWW ENWW Resource Description Provides information about events that have occurred Logs and reports Location See Monitor the printer Configuration page Shows printer information such as the product name model number serial number and firmware version number the accessories that are installed such as the duplex unit and the number of pages printed from the trays and accessories as well as the ink level information and the printhead health status If the printer is connected to a network an additional network configuration page is available See Understanding the configuration page Print quality diagnostic page Diagnoses issues affecting the print quality of the printer and helps you decide whether to run any maintenance tools to improve the print quality
94. nter is able to communicate with the wireless device PC or wireless access point WAP If the value is Disassociated make sure that the correct wireless settings such as the network name SSID encryption type keys match in both the devices Also ensure that the wireless access parts are up and running Radio HW Status If the value is Initialized the printer is ready for use However ifthe wireless capability is disabled from the control panel or the embedded Web server re enable it by pressing and holding Configuration Page button for 5 seconds till the Configuration Page light turns on or re enable it through the embedded Web server Communication Mode The possible values are ad hoc and infrastructure See Understanding 802 11 wireless network settings for details Network Name SSID By default the printer looks for the wireless network name or Service Set Identifier SSID named hpsetup Your network may have a different SSID Signal Strength 1 5 If the value is 0 the wireless devices such as the computer the hub or the wireless router might be too far away or the wireless signal might be blocked If possible bring the devices closer or move the devices to avoid any obstructions or partitions See also Guidelines for reducing interference on a wireless network Authentication Type The possible values are Open OpenThenShared Shared and WPA PSK Wi Fi Protected Access Pre Share
95. nthead are good fair and replace If the status is fair then the print quality must be monitored but the printhead does not need to replaced If the status is replace then the printhead should be replaced as the printer will not function until it is Event Log Shows a log of recent events that have occurred Understanding the configuration page 75 Network Configuration Page FN MS PAE 2 HP Officejet Pro K550 series NETWORK CONFIGURATION PAGE PAGE 2 General Information Network Status Active Connection Type EWS UAL hrtp 0 0 0 0 Serial Number MY4C521015 Hardware Address MAC 02bad0ae5cb8 Firmware revision 20050401 SLP2014A TCP IP Hostname HPDO3ADF IP Address 0 0 0 Subnet Mask 0 0 0 0 Dofault Gateway 0 0 0 0 Config By Auto IP DHCP Server 0 0 0 0 DNS Servers 0 0 0 0 mDNS Service Name Not Specified 802 11 Wireless Status Radio HW Status Communication Mode Network Name SSID Signal Strength 1 5 Channel Authentication Type Encryption Type Access Point HW Address Channel Range Disassociated Not present Ad Hoc setup Not Applicable 6 Open None Not Applicable 1 1 Locole 3 0 0 1 Miscellaneous Admin Password Total Packets Transmitted Unicast Packets Transmitted Broadcast Packet Transmitted Total Packet Received Unicast Packet Received Broadcast Packet Received No 802 11 networks detected Not Set ooo000o General Informa
96. o ensure proper contact Ensure you have removed the orange protective caps from each printhead Printhead latch and all covers are closed Rear access panel HP Officejet Pro K550 or duplex unit HP Officejet Pro K550dtn K550dtwn is locked into place All packing tapes and materials are removed from the printer Printer can print a configuration page See Understanding the configuration page The printer is set as the current or default printer For Windows set the printer as the default in the Printers folder For Mac OS set the printer as the default in the Chooser or the Print Center See your computer s documentation for more information Pause Printing is not selected if you are using a computer running Windows You are not running too many programs when you are performing a task Close programs that you are not using or restart the computer before attempting the task again General troubleshooting tips 39 Resolving printing problems Printer shuts down unexpectedly Check the power and power connections A Make sure the printer is connected firmly to a functioning alternating current AC power outlet See Electrical specifications for voltage requirements Check the printer vents A The printer vents are located on the sides of the printer If the vents are covered and the printer overheats the printer automatically turns off Make sure the vents are not covered and the printer is in a cool dry location See
97. o not use water 34 Chapter 4 Maintaining and troubleshooting ENWW 10 11 12 13 ENWW Wipe the electrical contacts on the printhead but do not touch the nozzles EX NOTE The electrical contacts are small copper color squares grouped on one face of the printhead The nozzles are on a different face of the printhead Ink will be visible on the nozzles IN CAUTION Touching the nozzles can cause permanent nozzle damage Also ink can permanently mark clothing N g After cleaning place the printhead on a sheet of paper or paper towel Make sure the nozzles are facing up and are not in contact with the paper Clean the electrical contacts in the printhead slot inside the printer with a clean dry soft and lint free cloth Plug in the power cord and turn on the printer The control panel should indicate that the printhead is missing Insert the printhead into its color coded slot the label on the printhead must match the label on the printhead latch Press down firmly on the printhead to ensure proper contact Pull the printhead latch all the way forward and then press down to ensure that the latch is properly engaged You might have to apply some pressure to engage the latch Where necessary repeat the above steps for the remaining printhead Close the top cover Maintaining the printheads 35 14 Ifone or both the printhead lights still blink repeat the cleaning procedure described abov
98. of your printouts See To print the print quality diagnostic page HP websites Provide the latest printer software and product and support information HP telephone support Lists information to contact HP During the warranty period this support is often free of charge www hp com support officejetprok550 www hp com See Obtaining HP telephone support Finding other resources for the product 3 Accessibility Your HP printer provides a number of features that make it accessible for people with disabilities Visual The printer software is accessible for users with visual impairments or low vision through the use of your operating system s accessibility options and features It also supports most assistive technology such as screen readers Braille readers and voice to text applications For users who are color blind colored buttons and tabs used in the software and on the HP printer have simple text or icon labels that convey the appropriate action Mobility For users with mobility impairments the printer software functions can be executed through keyboard commands The software also supports Windows accessibility options such as StickyKeys ToggleKeys FilterKeys and MouseKeys The printer doors buttons paper trays and paper guides can be operated by users with limited strength and reach Support For more details about the accessibility of this product and HP s commitment to product accessibility
99. ommunication ES NOTE The printer operates in either a wired or a wireless mode at any given point of time it will not print in both modes simultaneously ENWW Troubleshooting installation issues 53 Clearing jams To clear ajam 1 Remove all media from the output tray 2 Check the rear access panel or the duplex unit a Push the button on either side of the rear access panel or the duplex unit and remove the panel or unit CS isl E ge A b Locate any jammed media inside the printer grasp it with both hands and pull it towards you c Ifthe jam is not there push the latch on the top of the duplex unit and lower its cover If the jam is inside carefully remove it Close the cover d Reinsert the rear access panel or the duplex unit into the printer 3 Ifyou cannot locate the jam lift the output tray and check for a jam in tray 1 If media is jammed in the tray do the following a Pull out tray 1 54 Chapter4 Maintaining and troubleshooting ENWW ENWW 4 6 b Pull the paper towards you c Reinsert the tray and lower the output tray If you have not found the jam and have tray 2 installed pull out the tray and remove the jammed media if possible If not do the following a Ensure the printer is turned off and disconnect the power cord b Lift the printer off tray 2 c Remove the jammed media from the bottom of the printer or from tray 2 d Reposition the printer
100. on top of tray 2 Open the top cover If there is paper remaining inside the printer ensure the carriage has moved to the right of the printer free any paper scraps or wrinkled media and pull the media towards you through the top of the printer WARNING Do not reach into the printer when the printer is on and the carriage is stuck When you open the top cover the carriage should return to its position on the right side of the printer If it does not move to the right turn off the printer before you remove any jam After clearing the jam close all covers turn on the printer if you turned it off and resend the print job If you encounter frequent jams perform paper feed test to ensure that the paper path of the trays or duplex unit is clear This process will print 20 blank pages To perform paper feed test Embedded Web server Click the Settings tab click Printer Services in the left pane select the option to test paper feed from the drop down list in the Print Quality section and click Apply Printer driver Windows Click the Services tab For Windows 2000 Windows XP and Windows Server 2003 click the Service this Device button this option is available only if the Toolbox is installed and then click the Printer Services tab Click Test Paper Feed and follow the onscreen instructions Toolbox Windows Click the Printer Services tab and then click Test Paper Feed and follow the onscreen instructions HP Printer
101. onnection You cannot use the embedded Web server when the printer is connected directly to a computer e Internet connection for some features You can open and use the embedded Web server without being connected to the Internet However some features will not be available e Must be on the same side of a firewall as the printer Functional Specifications ENWW 111 Physical specifications Speed U S Letter Draft mode e Black text 37 pages per minute ppm e Mixed text with color graphics 33 ppm Normal mode e Black text 16 ppm e Mixed text with color graphics 16 ppm Best mode e Black text 5 ppm e Mixed text with color graphics 5 ppm Laser Quality Speed e Black text 12 ppm e Mixed text with color graphics 10 ppm Compared to color laser printers under 500 Laser Quality Speed is an HP measurement method representing the print speed of typical office documents in default mode compared to published speeds by laser manufacturers as of month 2005 Resolution Environmental specifications Black A Up to 1200 dpi with pigmented black ink Color A HP enhanced photo quality with Vivera inks up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 by 1200 input dpi Operating environment Operating temperature 5 to 40 C 41 to 104 F Recommended operating 15 to 35 C 59 to 95 F conditions Recommended relative 15 to 80 nonconden
102. or the printer and the tray being used See Understanding specifications for supported media Media is not picked up from a tray e Make sure media is loaded in the tray See Loading media Fan the media before loading e Make sure the paper guides are set to the correct markings in the tray for the media size you are loading Also make sure the guides are snug but not tight against the stack e Make sure media in the tray is not curled Uncurl paper by bending it in the opposite direction of the curl e Make sure the tray is inserted properly Media is not coming out correctly e Make sure the output tray extension is extended otherwise printed pages may fall off the printer e Remove excess media from the output tray There is a limit to the number of sheets the tray can hold elf the rear access panel or duplex unit is not installed properly during a print job media may exit through the rear of the printer Reinstall the rear access panel or duplex unit or close the cover of the duplex unit Resolving paper feed problems 47 48 Pages are skewing Make sure the media loaded in the trays is aligned to the paper guides If needed pull out the trays from the printer reload the media properly making sure that the paper guides are properly aligned When reinserting a tray into the printer do so gently Forceful insertion with a full stack of paper may cause sheets to slide up within the printer causing the printer to
103. orrect drive letter e If the computer cannot recognize the Starter CD in the CD drive inspect the CD for damage The printer driver can be downloaded from www hp com support officejetprok550 Reinstall the printer software A If you are using Windows and the computer cannot detect the printer run the uninstallation utility Util Scrubber Uninstall exe on the Starter CD to perform a clean uninstallation of the printer software Restart your computer and reinstall the software See Uninstalling the printer software Problems connecting to a network Ez NOTE After correcting any of the following run the installation program again General network troubleshooting If you are unable to install the printer software on the computer verify that e All cable connections to the computer and the printer are secure e The network is operational and the network hub is turned on e All applications including virus protection programs and personal firewalls are temporarily closed or disabled e Make sure the printer is installed on the same subnet as the computers that will be using the printer 50 Chapter 4 Maintaining and troubleshooting ENWW e If the installation program cannot discover the printer print the configuration page of the printer and enter the IP address listed on the configuration page during the software installation See Understanding the configuration page e Ping the printer using the IP address from an M
104. ove the printhead and check to make sure the orange protective caps have been removed from the printhead Clean the printhead 4 Complete the printhead cleaning procedure See Maintaining the printheads Turn off the printer after removing the printhead A After removing the printhead turn off the printer wait about 20 seconds and turn it on again without the printhead installed After the printer has restarted reinsert the printhead Printer takes a long time to print Check the system configuration A Make sure the computer meets the minimum system requirements for the printer See System requirements Resolving printing problems 41 Check the printer software settings A The printer prints slower when Best or Maximum dpi is selected as the print quality To increase the print speed select different print settings in the printer driver See Changing print settings Check for radio interference A Ifthe printer is connected using wireless communication and is printing slowly then the radio signal might be weak See Guidelines for reducing interference on a wireless network Blank page printed Check for empty ink cartridges A Check the printer lights to see which cartridge is low see Interpreting control panel lights The Toolbox Windows HP Printer Utility Mac OS and the configuration page see Understanding the configuration page provide information about ink levels If you are printing black text and a b
105. print If an interruption occurs to a job that is printing the printer might not recognize the rest of the job Cancel the print job and wait for the printer to return to the ready state If the printer does not return to the ready state cancel all jobs and wait again When the printer is ready resend the job If prompted by the computer to retry the job click Cancel Check the cable connections A Ifthe printer and computer are connected with a USB cable the problem may be due to a poor cable connection Make sure the cable connections at both ends are secure Ifthe problem persists turn off the printer disconnect the cable from the printer turn on the printer without connecting the cable and delete any remaining jobs from the print spooler When the Power light is on and not flashing reconnect the cable Check the document file A The document file may be damaged If you can print other documents from the same application try printing a backup copy of your document if available 44 Chapter 4 Maintaining and troubleshooting ENWW ENWW Ink is smearing Check the print settings e When you print documents that use much ink allow more time to dry before handling the printouts This is especially true for transparencies In the printer driver select the Best print quality and also increase the ink drying time and reduce the ink saturation using the ink volume under the advanced features Windows or ink features Mac OS Ho
106. printheads See To align the printheads 3 Test Pattern 2 If there are thin white lines across any of the colored blocks clean the printheads See To clean the printheads 4 Test Pattern 3 If there are dark lines or white gaps where the arrows are pointing calibrate the linefeed See To calibrate the linefeed 32 Chapter 4 Maintaining and troubleshooting ENWW ENWW To align the printheads Whenever you replace a printhead the printer automatically aligns the printheads to ensure the best print quality However ifthe appearance of your printed pages indicates that the printheads are misaligned you can start the alignment process manually Control panel Press and hold Power button press amp Resume button 2 times and release Power button Embedded Web server Click the Settings tab click Printer Services in the left pane select Align printheads from the drop down list in the Print Quality section and click Apply Printer driver Windows Click the Services tab For Windows 2000 Windows XP and Windows Server 2003 click the Service this Device button this option is available only if the Toolbox is installed and then click the Printer Services tab Click Align Printheads and follow the onscreen instructions Toolbox Windows Click the Printer Services tab and then click Align Printheads and follow the onscreen instructions HP Printer Utility Mac OS Click Align from the Information and Support panel
107. puter Compare the network s settings to those that appear on the printer s network configuration page see Understanding the configuration page and note any differences Possible problems include the following e The WAP filters hardware addresses MAC addresses See To add hardware addresses to a wireless access point WAP e One of these settings in the printer might be incorrect communication mode infrastructure or ad hoc network name SSID channel Ad hoc networks only authentication type encryption See Understanding 802 11 wireless network settings Print a document If the document still does not print then reset the printer s network settings see the instructions under Troubleshooting tips and resources and reinstall the printer software see Setting up the printer for wireless communication HP Officejet Pro K550dtwn If the wireless network settings are correct the computer might be associated to another wireless network Ensure that the computer is associated to the same wireless network as that of the printer Users can ensure this by checking the wireless settings on their respective computers In addition ensure that the computers have access to the wireless network If the wireless network settings are incorrect follow these steps to correct the printer s network settings 1 Connect the printer to your network with a network cable or to the computer using the cross cable included with
108. questions Security and privacy When you use HP Instant Support detailed device information such as the serial number error conditions and status is sent to HP HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement www hp com country us eng privacy htm Managing the printer 73 ES NOTE To view all the data that is sent to HP select Source for Internet Explorer and Opera or Page Source for Netscape and Mozilla Firefox from the View menu in your Web browser To gain access to HP Instant Support A Toolbox Windows Click the Information tab and click HP Instant Support A Embedded Web server In a Web browser type the IP address assigned to the device The address is listed on the configuration page See Understanding the configuration page In the Other Links section of the Information or Settings tab click HP Instant Support ES NOTE Do not bookmark the Web pages that are used to open HP Instant Support If you bookmark the site and connect to it by using the bookmark the pages will not contain the current information myPrintMileage myPrintMileage is a service that HP provides to help you keep track of your device usage to help you forecast device usage and plan the purchase of supplies To use myPrintMileage you must have the following e Toolbox Windows installed e Internet connection e Device connected On the
109. r e The client Macintosh computers must be PowerMac or PowerPC computers e Both the host Macintosh computer and the client Macintosh computers that are using the shared printer must have printer sharing software installed and the printer driver or PPD for the printer that is installed You can run the installation program to install the printer sharing software and associated Help files For more information about USB printer sharing see the support information on the Apple website www apple com or the Mac Help on the computer ENWW Configuring the printer Mac OS 83 To share the printer among computers running Mac OS 1 Turn on printer sharing on the Macintosh computer the host that is connected to the printer Open System Preferences click Sharing click Services and then select the Printer Sharing check box 2 To print from the other Macintosh computers the clients on the network preselect the printer in Sharing Then choose the neighborhood where the printer is shared and select the printer 84 Chapter6 Configuring and managing the printer ENWW Setting up the printer for wireless communication HP Officejet Pro K550dtwn ENWW You may set up the printer for wireless communication using one of the following ways e Using a cross cable or network cable See To set up the printer on an ad hoc network Mac OS or To set up the printer for wireless communication Windows e Using SecureEasySetup SES See
110. r versions of Windows click Additional Drivers to install their drivers as a convenience to them You must have the Starter CD in your CD drive Network Connection If the printer has network capability the printer can be shared in a network environment by connecting it directly to the network This type of connection offers the ability to manage the printer using the embedded Web server from any computer on the network ES NOTE Microsoft Internet Explorer 6 0 must be installed on the computer system to run the installation program Choose the installation option for the type of network you have e Client server network If your network has a computer acting as a dedicated print server install the printer software on the server see To install a network printer and then install the printer software on the client computers see To install the printing software on client computers e Peer to peer network If you have a peer to peer network a network without a dedicated print server install the software on the computers that will be using the printer See To install a network printer In addition you can connect to a network printer on both types of networks using the Add Printer wizard in Windows See To install the printer driver using Add Printer To install a network printer Use the following steps to install the printer software in the following networking scenarios e Your network has a computer acting as a ded
111. r with these media types Several kinds of media require a specific orientation when you print on both sides of a page such as letterhead preprinted paper and paper with watermarks and prepunched holes When you print from a computer running Windows the printer prints the first side of the media first When you print from a computer using the Mac OS the printer prints the second side first Load the media with the front side facing down For auto duplexing when printing finishes on one side of the media the printer holds the media and pauses while the ink dries Once the ink dries the media is pulled back into the printer and the second side is printed When printing is complete the media is dropped onto the output tray Do not grab it before printing is complete You can print on both sides of supported custom sized media by using the printer s manual duplex capabilities For a list of supported custom sized media see Understanding specifications for supported media To perform duplexing Windows 1 Load the appropriate media See Guidelines for printing on both sides of a page and Loading media For auto duplexing make sure the duplex unit is properly installed See Installing the duplex unit With a document open click Print on the File menu and then click Setup Properties or Preferences Click the Finishing tab Select the Print on Both Sides check box For auto duplexing ensure that Use Auto Duplex U
112. rol on existing and future Wi Fi networks It addresses all known weaknesses of WEP the original native security mechanism in the 802 11 standard WPA2 is the second generation of WPA security providing enterprise and consumer Wi Fi users with a high level of assurance that only authorized users can access their wireless networks e Data encryption 86 Chapter 6 Wired Equivalent Privacy WEP provides security by encrypting data sent over radio waves from one wireless device to another wireless device Devices on a WEP enabled network use WEP keys to encode data If your network uses WEP you must know the WEP key s it uses WPA uses the Temporal Key Integrity Protocol TKIP for encryption and employs 802 1X authentication with one of the standard Extensible Authentication Protocol EAP types available today WPA2 provides a new encryption scheme the Advanced Encryption Standard AES AES is defined in counter cipher block chaining mode CCM and supports the Independent Basic Service Set IBSS to enable security between client workstations operating in ad hoc mode Configuring and managing the printer ENWW To set up the printer on an ad hoc network Mac OS 1 Set up the printer hardware see the setup poster and the getting started guide 2 Ensure an AirPort card is installed on the computer 3 Close any applications that are running on your computer system 4 Open the AirPort Setup Assistant from the Utilities folder
113. ructions 7 On the Connection Type screen select the option to connect through network and click Next 8 Follow the onscreen instructions to complete the installation and when prompted disconnect the cable To set up wireless communication using SecureEasySetup SES EX NOTE If your wireless router is SES capable see the following instructions to set up using SES 1 Set up the printer hardware see the setup poster and the getting started guide 2 Press the SES button on the wireless router 3 Within 2 minutes press and hold Configuration Page button on the printer press Y Resume button once and release P Configuration Page button The Configuration Page light blinks 4 Wait about 2 minutes and press P Configuration Page button to print the printer s configuration page and verify that the SES settings match the router s wireless settings ES NOTE If the connection fails you might need to reset the printer s network settings see the instructions under Troubleshooting tips and resources and repeat the steps See also Problems setting up or using wireless communication 88 Chapter 6 Configuring and managing the printer ENWW 5 Close any applications that are running on your computer system 6 Insert the Starter CD into the CD drive The CD menu runs automatically If the CD menu does not start automatically double click the setup icon on the Starter CD 7 Onthe CD menu click Inst
114. s EE U HP 88 Black and Yellow C9381A HP 88 Magenta and Cyan C9382A HP media To order media such as HP Premium Paper HP Premium Inkjet Transparency Film HP Iron On Paper or HP Greeting Cards go to www hp com Choose your country region and then select Buy or Shopping Appendix A HP supplies and accessories ENWW B ENWW Support and warranty The information in Maintaining and troubleshooting suggests solutions to common problems If your printer is not operating properly and those suggestions did not solve your problem try using one of the following support services to obtain assistance This section contains the following information e Obtaining electronic support e Obtaining HP telephone support e Hewlett Packard limited warranty statement e HP Inkjet Supplies Warranty Quick Reference 99 Obtaining electronic support You can obtain support from HP from the following electronic sources e Web Visit HP website www hp com support officejetprok550 for the latest software product operating system and support information e Toolbox Windows The Toolbox provides easy step by step solutions to common printing problems See Toolbox Windows e Embedded Web server When the printer is connected to a network you can use the printer s embedded Web server to view status information change settings and manage the printer at your computer See Embedded Web server 100 AppendixB
115. sing humidity Storage environment Storage temperature 40 to 70 C 40 to 158 F Storage relative humidity Up to 90 noncondensing at a temperature of 65 Electrical specifications C 150 F 112 AppendixC Printer specifications ENWW ENWW Physical specifications Power supply Built in universal power supply Power requirements A Input voltage 100 to 240 VAC 10 50 60 Hz Acoustic emission specifications print in Draft mode noise levels per ISO 7779 Sound pressure bystander position LpAd 55 dBA Sound power LwAd 6 9 BA Supported devices USB flash drives e SanDisk Cruzer Micro High speed 0120 256 256 MB e lomega Micro Mini Full speed 064 0417450 YCAE032171 64 MB e Kingston DataTraveler Il High speed KF112504 f5274 006 128 MB e Sony Microvault High speed D04825AB 256 MB e Transcend Jet Flash Full speed 10714605250451 128 MB 113 114 Appendix C Printer specifications ENWW D Regulatory information ENWW This section contains the following information FCC statement Other regulatory information Regulatory information for wireless products Declaration of conformity Environmental sustainability program 115 FCC statement The United States Federal Communications Commission in 47 cfr 15 105 has specified that the following notices be brought to the attention of users of this product This device complies with part 15 ofthe FC
116. t connection Mac OS X 10 2 10 3 10 4 1 Connect the printer to your computer with a USB cable 2 Insert the Starter CD into the CD drive Double click the CD icon on the desktop and then double click the setup icon Also you can locate the Installer folder on the Starter CD 3 Click Install Driver and follow the onscreen instructions 4 If necessary share the printer with other Macintosh computer users e Direct connection Share the printer with the other Macintosh computer users See To share the printer on a locally shared network Mac OS X 10 2 10 3 10 4 e Network connection Individual Macintosh computer users who want to use the network printer must install the printer software on their computers To share the printer on a locally shared network Mac OS X 10 2 10 3 10 4 When you connect the printer directly you can share it with other computers using a simple form of networking known as locally shared networking Use this configuration only in small groups or when usage is low The computer that is connected to the printer is slowed down when many users print to the printer Basic requirements for sharing in a Macintosh environment include the following items e The Macintosh computers must be communicating on the network using TCP IP and they must have IP addresses AppleTalk is not supported e The printer that is being shared must be connected to a built in USB port on the host Macintosh compute
117. t pane e Accumulated ink and media usage Click the Information tab and click Usage in the left pane Toolbox Windows e Ink cartridge information Click the Printer Status tab to view the ink level information and then click the Cartridge Information button to view information about replacement ink cartridges and expirations dates e Printer errors Click the Printer Status tab click Preferences and then select one or more check boxes to enable viewing of printer errors or warnings HP Printer Utility Mac OS 4 Ink cartridge information Open the Information and Support panel and click Supplies Status Administer the printer This section provides information about administering the printer and modifying settings Use this tool to do the following Control panel A Reset the administrator password and network settings Press and hold P Configuration Page button press Y Resume button three times and release P Configuration Page button See the details under Troubleshooting tips and resources Embedded Web server e Modify the administrator password Click the Settings tab and click Security in the left pane e Change tray settings Click the Settings tab and click Paper Handling in the left pane e Perform printer maintenance tasks Click the Settings tab and click Printer Services in the left pane ENWW Managing the printer 67 Use this tool to do the followin
118. t solution for remotely installing configuring both individually or in batch mode monitoring status including levels for supplies 72 Chapter 6 Configuring and managing the printer ENWW ENWW conducting remote diagnostics and troubleshooting a wide variety of HP and non HP network peripherals After the software has been installed you can gain access to it from anywhere within your intranet by using a standard Web browser To get more information or to download the software go to www hp com go webjetadmin HP Instant Support HP Instant Support is a suite of Web based troubleshooting tools It helps you quickly identify diagnose and resolve printing problems HP Instant Support provides the following information about your device e Easy access to troubleshooting tips Provides tips that are customized for your device e Resolution of specific device errors Provides immediate access to information that can help you resolve error messages specific to your device To see a description of the problem as well as recommendations for solving or preventing the problem click the link within the message To see a list of past device errors click Alerts on the left side of the HP Instant Support page e Notification of device driver updates Alerts you when there is an update for the printer driver A message appears on the HP Instant Support homepage click the link within the message to go directly to the download section of the H
119. the File menu click Print to open the printer driver 4 Change any desired settings such as media type and click OK or Print 22 Chapter 3 Using the printer ENWW Canceling a print job You can cancel a print job using one of the following ways 4 Control panel Press X Cancel button This will clear the job that the printer is currently processing It does not affect jobs waiting to be processed A Windows Double click the printer icon that appears in the lower right corner of the computer screen Select the print job and then press the Delete key on the keyboard A Mac OS Double click the printer in the Printer Setup Utility Mac OS X 10 3 10 4 or Print Center Mac OS X 10 2 Select the print job and then click Delete ENWW Canceling a print job 23 Printing on both sides duplexing You can print on both sides of a sheet of media either automatically by using the optional automatic two sided printing accessory duplex unit or manually by turning the media over and feeding it into the printer again Guidelines for printing on both sides of a page Always use media that conforms to the printer specifications See Understanding specifications for supported media Specify duplex options in your application or in the printer driver Do not print on both sides of transparencies envelopes photo paper glossy media or paper lighter than 16 Ib bond 60 g m or heavier than 28 Ib bond 105 g m Jams might occu
120. the Service this Device button this option is available only if the Maintaining the printheads 33 Toolbox is installed and then click the Printer Services tab Click Clean Printheads and follow the onscreen instructions e Toolbox Windows Click the Printer Services tab and then click Clean Printheads and follow the onscreen instructions e HP Printer Utility Mac OS Click Clean from the Information and Support panel To clean the printhead contacts manually After printheads are installed if one or both printhead lights on the control panel begin to blink and the printer will not print you might need to clean the electrical contacts on the printheads and in the printer CAUTION Clean the electrical contacts only after you have attempted to clean the printheads See To clean the printheads Electrical contacts contain sensitive electronic components that can be damaged easily 1 Open the top cover 2 Ifthe carriage does not move to the left automatically press and hold amp Resume button for 3 seconds Wait for the carriage to stop moving then unplug the power cord from the printer 3 Lift the printhead latch 4 Lift the handle of the printhead which corresponds to the blinking printhead light and use it to pull the printhead out of its slot 5 Obtain clean dry soft and lint free cleaning material Suitable materials include paper coffee filters and eyeglass lens cleaning paper A CAUTION D
121. the printer Open the printer s embedded Web server See Embedded Web server Click the Networking tab and then click Wireless 802 11 in the left pane Use the Wireless Setup wizard on the Wireless Setup tab to change the printer s settings to match the settings of the network Close the embedded Web server and then disconnect the cable from the printer 52 Chapter 4 Maintaining and troubleshooting ENWW 6 Uninstall the printer software completely and then reinstall the software See Uninstalling the printer software Check the signal strength A Check the signal strength indicated on the network configuration page of the printer see Understanding the configuration page If the value is 0 the wireless devices such as the computer the hub or the wireless router might be too far away or the wireless signal might be blocked If possible bring the devices closer or move the devices to avoid any obstructions or partitions See also Guidelines for reducing interference on a wireless network Check the printer lights e Ifthe Configuration Page light keeps blinking the device might be faulty e Ifthe Configuration Page light does not light up check the network status and connection type information on the network configuration page of the printer If the information shows Offline and Wired the printer is connected to the wired network Disconnect the network cable and configure the printer for wireless c
122. thead health Use one of the following means to check the printhead health Ifthe status of any printhead is not good or fair then perform one or more of the maintenance functions or clean or replace the printhead e Configuration page Print the configuration page on a clean sheet of white paper and check the printhead health section See Understanding the configuration page e Embedded Web server Open the embedded Web server see To open the embedded Web server Click the Information tab and click Ink Supplies in the left pane e Toolbox Windows Open the Toolbox see To open the Toolbox Click the Information tab and click Printhead Health To print the print quality diagnostic page Use the print quality diagnostic page to diagnose issues affecting the print quality of the printer This will help you decide whether to run any maintenance tools to improve the print quality of your printouts You can also view the ink level information and the printhead health status on the page e Control panel Press and hold Power button press X Cancel button once press ly Resume button 4 times and release Power button e Embedded Web server Click the Settings tab click Printer Services in the left pane select PQ print quality diagnostic page from the drop down list in the Print Quality section and click Apply e Printer driver Windows Click the Services tab For Windows 2000 Windows XP and Windows Server
123. tion Shows information about the current status and connection type of the network and other information such as the URL of the embedded Web server and the hardware address of the printer e Network Status This setting can be Ready or Offline When the setting is Offline it implies either that the IP is being assigned or negotiated by the DNS server or that the AutolP or the network is not available e Active Connection Type Shows the current status of the connection type of the printer and the network Shows Wired if the printer is connected to a wired network and Wireless if the printer is connected to a wireless network TCP IP Shows information on how the printer is configured such as the hostname IP address subnet mask default gateway server and service name Also contains a Config By field which shows AutolP if the printer is connected to a peer to peer network and DHCP if the printer is assigned an IP address or is configured by a DHCP server ng e 802 3 Wired A 76 Chapter 6 iLink Configuration The possible values are 10T 100T HalfDpix FullDpix 10T HalfDpix 100T FullDplx and 100T HalfDpix Configuring and managing the printer 802 3 Wired 802 11 Wireless For a wired network the section name is displayed as 802 3 Wired whereas for a wireless network it is 802 11 Wireless ENWW e 802 11 Wireless ENWW Status If the value is Associated the pri
124. tration 62 noise information 113 O operating environment specifications 112 operating systems supported 110 ENWW system requirements 110 overheating of printer 40 ozone depleting chemicals in product 122 P pages per minute ppm 111 pages per month duty cycle 110 paper See media paper feed problems troubleshooting 47 PCL 3 support 109 photo media guidelines 14 sizes supported tray supporting 16 power specifications 112 troubleshooting 40 power cord statement 117 PowerSave mode 122 ppm See pages per month duty cycle print quality diagnosing 31 troubleshooting 44 Print quality diagnostic page printing understanding 31 print speed slow 41 print speeds 111 print technology 109 printer accessories installed pages printed 75 administering 66 67 configuring network settings 68 dimensions weight 109 disposal 123 estimated ink levels 32 eventlog 75 lights reference 57 monitoring 66 67 name and number 75 number 32 operating environment 112 packaging 123 pages printed 32 power consumption 122 printhead health 32 resetting network settings 38 ENWW returning 108 specifications 109 storage environment 112 printer driver changing settings 22 online help Windows 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox Windows 71 Printer Status tab Toolbox Windows 70 printhead latch illustration 5 printheads aligning 33 check
125. trical outlet when connecting this product to a power source If you do not know whether the outlet is grounded check with a qualified electrician 3 Observe all warnings and instructions marked on the product 4 Unplug this product from wall outlets before cleaning 5 Do nat install or use this product near water or when you are wet 6 Install the product securely on a stable surface 7 Install the product in a protected location where no one can step on or trip over the line cord and the line cord cannot be damaged 8 If the product does not operate normally see Maintaining and troubleshooting 9 There are no user serviceable parts inside Refer servicing to qualified service personnel Table of contents 1 Getting started Finding other resources for the product su 2 ACESSSIBllity 4u nee a inden eds aia dna iain 4 Understanding the printer parts ses 5 FONT MW ae ica OE AAA can cacacaanwaddz dna ne die nd 5 Control panel sasinen aea a aa Ee aaa a eaa E 6 Back VW eccrine i durs ae AP ete aa a a a iaaa dt d aaa a 7 2 Installing the accessories Installing the duplex UNI ccoo Installing tray 2 eect ee A EE 11 3 Using the printer Selecting print media is dA Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 Understanding supported medi
126. try to print e Ifthe error persists replace the printhead indicated The Power light and one or more of the printhead lights blink One or more of the printheads are faulty or need attention e Ensure the printhead indicated is properly installed and then try to print Remove and reinsert the printhead if necessary e Ifthe error persists replace the printhead indicated The Power light is on and one or more of the ink cartridge lights blink DLL EA The Power light and one or more of the ink cartridge lights blink EE One or more of the ink cartridges are missing e Install the ink cartridge indicated and then try to print e Ifthe error persists replace the ink cartridge indicated One or more of the ink cartridges are out of ink and must be replaced before you can continue printing A Replace the ink cartridge indicated One or more of the ink cartridges are faulty or need attention e Ensure the ink cartridge indicated is properly installed and then try to print e If the error persists replace the ink cartridge indicated 60 Chapter 5 Printer lights reference ENWW Light description Light pattern Explanation and recommended action The Power light is on and one or more of the ink cartridge One or more of the ink cartridges are low on ink and will lights are on need to be replaced soon A Get ready new ink cartridges and replace the existing DAN
127. ts components or materials equivalent to new in performance 10 HP s Limited Warranty Statement is valid in any country region where the covered HP product is distributed by HP Contracts for additional warranty services such as on site service are available from any authorized HP service facility in countries regions where the product is distributed by HP or by an authorized importer Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country region to country region elsewhere i
128. ubleshooting cannot be opened 49 Energy Star 122 envelopes guidelines 14 sizes supported 15 tray supporting 17 environmental specifications 112 environmental sustainability program 122 EWS See embedded Web server F FCC statement 116 fonts supported 110 G getting started guide 2 graphics Index 125 print speeds 111 troubleshooting 45 46 H help HP Instant Support 73 printer driver 2 HP Instant Support accessing 74 description 73 myPrintMileage 73 security and privacy 73 HP Printer Utility Mac OS managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 l Information tab Toolbox Windows 71 ink monitoring 67 69 ink cartridges estimated ink levels 31 75 expiration dates 75 installing replacing 30 lights 58 part numbers 75 98 purchasing online 96 supported 109 warranty 105 108 ink smearing troubleshooting 45 installing software for Mac OS 83 software for Windows 79 system requirements 110 troubleshooting 50 IP address checking for printer 49 setting static 68 J jams clearing 54 media to avoid 14 paper feed test 55 preventing 56 Japanese VCCI statement 117 126 Index K Korean EMI statement 117 L language printer language 109 Laser Quality Speed 112 LED classification statement 117 lights on control panel illustration 58 understanding 58 M Mac OS changing print settings 22 duplexing 25 HP Printer Utility 71 installing so
129. uct subject to the retailer s return policy e If you cannot return the product to the retailer visit HP website www hp com support officejetprok550 or call the support phone number listed on the product insert that came in the box with the product 108 AppendixB Support and warranty ENWW C Printer specifications For media and media handling specifications see Selecting print media HA gt II Physical specifications Available models and physical Size width x depth x height HP Officejet Pro K550 dimensions 496 x 403 2 x 212 5 mm 19 5 x 15 9 x 8 4 inches HP Officejet Pro K550dtn K550dtwn 496 x 503 9 x 301 2 mm 19 5 x 19 8 x 11 9 inches Weight does not include HP Officejet Pro K550 printheads or ink cartridges 9 7 kg 21 4 Ib HP Officejet Pro K550dtn K550dtwn 12 9 kg 28 5 Ib Product features and capacities Connectivity e USB 2 0 compliant high speed e USB host connector is only supported up to full speed e Fast Ethernet 10 100Base TX for wired network connection HP Officejet Pro K550dtn K550dtwn e 802 11b g wireless network HP Officejet Pro K550dtwn Print method Drop on demand thermal inkjet printing Ink cartridges Four ink cartridges one each for black cyan magenta and yellow Printheads Two printheads one black and yellow and one magenta and cyan Supply yields Visit www hp com pageyield for more information on estimated ink cartridge yields
130. unit You can print on both sides of a sheet of paper automatically when the optional automatic two sided printing accessory duplex unit is installed on the printer The duplex unit comes with the HP Officejet Pro K550dtn and HP Officejet Pro K550dtwn printers For information on using the duplex unit see Printing on both sides duplexing See also Accessories for ordering information To install a duplex unit 1 Push the buttons on the rear access panel and remove the panel from the printer 2 Slide the duplex unit into the printer until the unit locks into place Do not press the buttons on either side of the duplex unit when installing the unit use them only for removing the unit from the printer 10 Chapter 2 Installing the accessories ENWW Installing tray 2 Tray 2 can hold up to 350 sheets of plain paper It comes with the HP Officejet Pro K550dtn and HP Officejet Pro K550dtwn printers and is an optional accessory for the HP Officejet Pro K550 printer See Accessories for ordering information To install tray 2 1 Unpack the tray remove the packing tapes and materials and move the tray to the prepared location The surface must be sturdy level and located in a well ventilated area Allow space around the printer including 50 mm 2 inches for ventilation 2 Turn off the printer and disconnect the power cord 3 Set the printer on top of the tray IS CAUTION Be careful to keep your fingers and hands clear
131. vate households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product HP products and supplies HP s Planet Partners recycling service provides an easy way to recycle any brand of computer equipment or HP printing supplies HP s state of the art processes ensure that your unwanted hardware or HP printing supply is recycled in a way that conserves resources For more information see www hp com recycle ENWW Environmental sustainability program 123 124 AppendixD Regulatory information ENWW Index A accessibility 4 accessories installing 9 ordering part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50
132. vedancssenasaedcetaascendcasanadnddcatedecetdeassecaucensansdedccarenected Security and PV iii 73 To gain access to HP Instant Support 74 myPrintMil age citar tap 74 Understanding the configuration page ss 75 Configuring the printer Windows ss 79 Direct connection 28e die Han nun san AEAN a bannen nenn 79 To install the software before connecting the printer recommended 79 To connect the printer before installing the software 80 To share the printer on a locally shared network 80 Network Connection ennemie mettent nie lentes 81 To install a network printer sd 81 To install the printing software on client computers 82 To install the printer driver using Add Printer 82 Configuring th printer Mac OS aan 83 To install the software for network or direct connection Mac OS X 10 2 10 3 10 4 83 To share the printer on a locally shared network Mac OS X 10 2 10 3 10 4 83 Setting up the printer for wireless communication HP Officejet Pro K550dtwn nen 85 Understanding 802 11 wireless network settings 85 To set up the printer on an ad hoc network Mac OS 87 To set up the printer for wireless communication Windows 87 To set up wireless communication using SecureEasySetup SES 88 To set up wireless communication for multiple printers Windows only 89 To turn off wireless com
133. wever note that decreasing ink saturation might give printouts a washed out quality e Color documents that have rich blended colors can wrinkle or smear when printed using the Best print quality Try using the other print mode such as Normal to reduce ink or use HP Premium Paper designed for printing vivid color documents See Changing print settings Check the media type A Some types of media do not accept ink well ink will dry more slowly and smearing may occur See Selecting print media Check the margin settings e Increase the margins in your document Refer to the documentation included with your software application e Ifyou are using a computer running Windows make sure Minimize Margins is not selected in the printer driver Ink is not filling the text or graphics completely Check the ink cartridges A Ink cartridges might have run out of ink Replace any empty cartridge Or try removing and reinstalling the cartridges make sure they snap firmly into place See Replacing the ink cartridges Check the media type A Some media types are not suitable for use with the printer See Selecting print media Output is faded or dull colored Check the print mode A The draft or fast mode in the printer driver allows you to print at a faster rate which is good for printing drafts To get better results select Normal or Best See Changing print settings Check the paper type setting A When printing on tr

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