Symantec pcAnywhere 12.0 Host and Remote Full Version for PC, Mac, Linux (10 User/s)
Contents
1. e Protect unstructured data e Ensure the security storage and continual accessibility of email e Manage the costs associated with the storage and management of email e Discover unstructured files e Secure and log unstructured data e Scale the storage requirements e Lower the total cost of ownership of messaging infrastructures e Improve email performance mineg ssiatiajg sey rh e Manage increasing volume and size of email e Manage regulatory compliance requirements nea asydiajug 2e UeWAS e Manage retention and discovery needs as legal evidence e Provide continuous uptime e Find specific old email data to support legal discovery processes e Simplify management of messaging systems e Reduce the risk of potential downtime e Manage the costs associated with email discovery Symantec Enterprise Vault Symantec Enterprise Vault provides a flexible software based archiving framework to enable the discovery of content while reducing storage costs and simplifying management Enterprise Vault manages information from cradle to grave and is the number one product for document archiving It helps companies become compliant by providing an auditable data trail that automatically enforces data management policies to match data needs and storage resources by migrating data away from expensive media Enterprise Vault manages information from cradle to grave and is the number2. Symantec Rewards Medium to large 6 000 points initial order2 Online terms and conditions Based on terms of program accumulated points Based on program terms Yes NES EA em Symantec Enterprise Options Large Contact Symantec Contract Contract based on terms of program contract Based on contract terms Yes Symantec Government Government entities at all levels national to local 1 server per transaction or 5 licences Certificate Per transaction a ee purchase No See Symantec Academic Government approved academic ee 1 server per transaction or 5 licences Certificate Per transaction ee n ES purchase No VEST A and maintenance service No Yes Yes No No Symantec Agreement Number SAN Yes Yes Yes Yes Yes 1 If customers order more than 500 units they should contact their Symantec partner for more information regarding their eligibility for Symantec Rewards which offers an ongoing relationship with Symantec and provides greater program benefits 2 Points are assigned per SKU point products Refer to the Symantec Buying Program guide for more information The more licences ordered on a given transaction the greater the pricing incentives SYMANTEC EXPRESS Symantec Express is designed especially for small to mid size companies that need an easier way to purchase small licence quantities for use within a sin
3. x e Protect an infrastructure from disasters with data several different vendor tools a Improve the functionality speed E and reliability for a OEE IOA A AEA ae Single data item recovery e Manage the peaks and troughs in business usage i File retrieval Dataset recovery e Help the business maintain competitive advantage e Meet the business s need to e Protect the information held across the IT environment maintain performance volumes growing at 40 50 per year e Protect an infrastructure from outages e Protect open files desktops and remote laptops e Ensure continuity of operations e Ensure against inefficiencies and downtime maintain availability maintain reliability e Reduce the complexity of IT e Reduce or eliminate backup windows e Keep information both secure and available e Be fast flexible fully automated and integrated e Improve reliability e Enhance data security through encryption Symantec Backup Exec for Windows Servers Designed for disk Symantec Backup Exec delivers cost effective easy to use and highly reliable data protection for Windows environments which include backup restore disaster recovery and single drive library support It gives organisations the opportunity to use continuous disk based data protection technologies with options and agents for both remote office as well as desktop and laptop backup This sol
4. SYMANTEC SMB PRODUCT GUIDE Confidence in a connected world 6 symantec 9 symantec Confidence in a connected world The Symantec SMB product guide is designed to provide you with tools and information that will enable you to easily recommend Symantec solutions to your customers Focusing on Symantec s core SMB products it provides solutions that address customer pain points explaining what the products do and the problems that they solve as well as identifying cross sell and up sell opportunities INTRODUCTION A typical IT environment where Symantec products fit Who to target Ce THE PRODUCTS Symantec Backup Exec for Windows Servers Each product tab contains Symantec Backup Exec System Recovery Symantec Ghost Solution Suite e Customer pain points CONTENTS Symantec pcAnywhere e What problems does it solve Symantec Enterprise Vault e How to sell it Symantec AntiVirus Enterprise Edition e Cross sell and up sell opportunities Symantec AntiVirus Starter Edition e How do order it Symantec Mail Security Series SYMANTEC WINDOWS PROTECTION SOLUTION BENEFITS SYMANTEC BUYING PROGRAMS SYMANTEC PARTNER PROGRAM CONTACT DETAILS Today s organisations depend on T wide applications used by everyone from employees and customers to suppliers and partners Numerous applications support key business p
5. SERVERS 10 2 BAND G 2206363 ANTIVIRUS STARTER ED WORKSTATIONS amp SERVERS 10 2 BAND H 12206365 ANTIVIRUS STARTER ED WORKSTATIONS 10 2 BAND A 2206319 ANTIVIRUS STARTER ED WORKSTATIONS 10 2 BAND B 12206321 ANTIVIRUS STARTER ED WORKSTATIONS 10 2 BAND C 12206323 ANTIVIRUS STARTER ED WORKSTATIONS 10 2 BAND D 12206325 ANTIVIRUS STARTER ED WORKSTATIONS 10 2 BAND E 2206327 ANTIVIRUS STARTER ED WORKSTATIONS 10 2 BAND F 2206329 ANTIVIRUS STARTER ED WORKSTATIONS 10 2 BAND G 12206331 ANTIVIRUS STARTER ED WORKSTATIONS 10 2 BAND H 12206333 All listed SKUs are for the Express Buying Program for new licence and one year s essential support unless otherwise stated For a full list of product SKUs please contact the Partner Support Group on 0870 243 1000 or email smbpartner symantec com Symantec Mail Security Series amp Mail security customer pain points HOW CAN MAIL SECURITY e Prevent rising volumes of spam which reduce the usefulness of email by forcing users and IT staff to expend additional time to store identify and delete spam e Prevent viruses and related threats that continue to pose a major risk to security and data integrity e Prevent malicious infection from both external and internal sources e Reduce the cost of managing the email infrastructure e Reduce the exponential growth in IT costs by exceeding the capacity of email gateway systems mail transfer agents MTAs email storage servers groupwar
6. Cy Symantec Endpoint Protection to deliver the highest level of security against existing and emerging threats by providing multi layered protection with a single client and a single management console It includes Host Intrusion Prevention Device Control and Firewall all through the same single client and incorporates central management and reporting Symantec IM Manager the industry s most widely deployed and trusted solution for secure IM management It supports organisations to control the use of public and business IM for real time communication while helping to ensure compliance with legal and corporate governance policies To be launched soon See PartnerNet for details Symantec Support and Maintenance Services which should should be included in every customer proposal Symantec Support Services include proactive services online resources and crucial upgrade protection a must for any customer looking to ensure long term Windows data and system protection E How do I order it Please contact your Value Added Distributor for further information Symantec AntiVirus Enterprise Edition Multi tier Protection Security customer pain points HOW CAN SYMANTEC ANTIVIRUS ENTERPRISE EDITION MULTI TIER PROTECTION Protect against complex threats attacking all layers of the system Manage threats that are silent and unnoticed with variants Manage threats that are highly targeted and
7. Partner Support Group on 0870 243 1000 or email smbpartner symantec com Symantec AntiVirus Starter Edition Symantec AntiVirus Starter Edition provides industry leading antivirus and anti spyware protection for companies with less than 100 users This cost effective solution includes central deployment and updating to keep cost of ownership low whilst still staying ahead of the ever changing malware threat amp Malware customer pain points HOW CAN ANTIVIRUS STARTER EDITION e Maintain effective malware security e Reduce client overheads while providing high levels e Provide industry leading protection of malware protection e Ensure an easy upgrade path as the business security e Centrally deploy and update their malware security needs mature e Prevent Viruses e Protect clients and servers Trojans e Have confidence in their security partner Spyware Rootkits e Keep up to date on malware threats hitting the network Winner of 31 consecutive Virus Bulletin 100 awards and AV Test TUEV Saarban Anti Spyware review Symantec AntiVirus Starter Edition Symantec AntiVirus Starter Edition provides industry leading malware protection for customers with 100 users or less Combined with central deployment updating and network alerting to minimise administration requirements it is designed to automatically keep machines updated against the latest malware threats
8. are for the Express Buying Program for new licence and one year s essential support unless otherwise stated For a full list of product SKUs please contact the Partner Support Group on 0870 243 1000 or email smbpartner symantec com Symantec pcAnywhere amp Manageability customer pain points HOW CAN PCANYWHERE i q q i q q E q q E q i E q Provide helpdesk support to remote and mobile Remotely manage professionals Security issues and policies e Connect to remote servers Heterogeneous platforms Multiple hardware device e Connect to another computer and perform routine types maintenance yp Connectivity e Manage Linux and Windows systems Firewalls and routers e Prevent employees spending too much time away from their desk solving end user issues Improve helpdesk productivity e Improve and meet Helpdesk Service Level Agreements e Prevent work piling up whilst employees are away PENE up prey y e Reduce administrative costs whilst maximising current e Prevent incurring travel expense to support remote IT investments systems and end users Symantec pcAnywhere Symantec pcAnywhere lets users connect to any computer or server from a remote location open any file or program that they have permission to access and work as though they are sitting at their desk in the office It allows helpdesk operators network administrator
9. e What problems does it solve The volume of Trojans in the top 50 malicious code samples reported to Symantec increased from 23 to 45 Symantec Internet Security Threat Report Trends for July December 06 Volume XI Published March 2007 8s symantec E How do I sell it ASK YOUR CUSTOMERS Do you need high levels of malware protection at the lowest cost Do you still need industry leading malware protection Would having a single client agent for antivirus and anti spyware make administration easier Do you want an easy upgrade path to add layers of security protection as your needs progress Is central deployment and updating an important factor in choosing your malware solution Do you need to have confidence in your security partner Where to go from here Cross sell and Up sell opportuni Symantec Endpoint Protection to provide multi layered protection against far more than just viruses Antivirus anti spyware Firewall IPS and Device Control combined in a single agent delivers one of the most comprehensive protection solutions available Enhanced management alerting and reporting help to ensure that administrators always know what is happening with their security solution and can have confidence that their protection is doing its job To be launched soon See PartnerNet for details Symantec Ghost Solution Suite an imaging and deployment solution supp
10. how are they managed stored ow do sell it Do your end users complain about managing their mailboxes Do you have regulations that force business messaging retention Have you considered categorising your email or other unstructured content Have you ever been involved in an HR or contract dispute Would you be interested in increasing storage utilisation using more of the available storage Have you investigated a tiered storage approach Would you like to discover ways to implement tiered storage transparently to the environment How easy is information data legal retrieval E Where to go from here Cross sell amp Up sell opportunities Symantec Backup Exec 10d to give organisations the opportunity to use continuous disk based data protection technologies It is designed to deliver cost effective easy to use and highly reliable data protection for Windows environments which include backup restore disaster recovery single drive library support Exchange Server SQL Server and SharePoint Services protection and recovery Symantec Backup Exec System Recovery formerly LiveState Recovery which combines the speed and reliability of disk based bare metal Windows System Recovery with revolutionary technologies for hardware independent restoration and lights out operation The result is unparalleled freedom to restore systems anytime from anywhere to virtually any device eee
11. regionalised Manage threats that steal data damage brands and have an unclear impact Manage remediation that is more complex where it may be necessary to investigate data leaks Manage threats that are targeting uneducated network clients and other endpoints Protect against Dangerous device usage i e MP3 players USB drives CD DVDs Software downloads i e screen savers P2P Head games Misleading applications i e SpySherrif WinFixer Prevent rogue applications i e P2P gaming spambots or zombies Assess the impact of Firewall policy changes before they are applied se f a gs Consolidate separate security agents 32 3 into a single client with a single A management console 4 Protect the IT environment from viruses worms rootkits spyware and Zero Day attacks Protect the organisation from financial loss Protect the company s reputation from harm Protect the organisation from threats coming from insiders Provide fast reliable scanning and repair with minimal network impact Provide proactive outbreak prevention Defend the network against a new worm or virus Prevent network security breaches Identify and isolate infected systems pinpointing which users applications or servers are affected whilst gauging the impact to the business Provide a multi tier security approach Protect against Web application vulnerabilities This new version of Symantec AntiVirus Ente
12. the points accumulate customers Symantec products and support accrue move into more advantageous price bands 6 000 11 999 12 000 19 999 20 000 49 999 50 000 99 999 100 000 e Access to all Symantec security and availability software products plus support and maintenance options e Volume purchase incentives monu D e Predictable pricing methodology regardless of volume e The ease and flexibility of centralised purchasing Support and Maintenance e On line convenience with an automated enrolment application i For product upgrades and technical assistance Symantec Essential to review and accept program terms and conditions i a Support or Basic Maintenance is available and ordering is just as easy as purchasing products In most instances the programs enable procurement with a single purchase order with products delivered in a single shipment and on a single invoice As a Symantec Partner you have access to resources helping you increase your revenue expand your reach in the marketplace and develop new business opportunities Symantec offers a variety of partnering opportunities based on your business model The bottom line our partnership program could increase your sales You ll have access to all our latest product news and information help with training and the chance to tap into our marketing resources You can also leverage from the Symantec brand and be able to trade on ou
13. ER KIT 7 0 12108857 All listed SKUs are for the Express Buying Program for new licence and one year s essential support unless otherwise stated For a full list of product SKUs please contact the Partner Support Group on 0870 243 1000 or email smbpartner symantec com 3 symantec Symantec Ghost Solution Suite D Manageability customer pain points HOW CAN GHOST SOLUTION SUITE Deliver increasingly greater service to users often remotely Migrate users to new Windows operating systems such as XP Service Pack 2 or Vista Keep up with hardware refresh demands i e new laptops desktops Standardise and consolidate IT resources people and processes Support software migrations for remote devices in branch and or home offices to ensure reliability and quality in deployments Rapidly set up new PC s with a common OS and applications l Q onmis G anng vonnjos soy IAULW S eung Lore avou pers Comply with a demanding regulatory environment Manage systems via a centralised console Deploy updates with little time and budget efforts Provide a complete set of tools to successfully and reliably deploy Windows Ensure that user customisation is retained from one device to the next Ensure that data is completely wiped clean off retired PC s Symantec Ghost Solution Suite Symantec Ghost Solution Suite is an imaging and p deployment solution It s
14. LIANCE SERIES ANTIVIRUS 5 0 SUB LIC REWARDS BAND D ESSENTIAL 24MO 11084502 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM 5 0 SUB LIC REWARDS BAND D ESSENTIAL 24MO 11084123 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM ANTIVIRUS 5 0 SUB LIC REWARDS BAND D ESSENTIAL 24MO 11084317 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTIVIRUS 5 0 SUB LIC REWARDS BAND E ESSENTIAL 24MO 11084487 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM 5 0 SUB LIC REWARDS BAND E ESSENTIAL 24MO 11084117 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM ANTIVIRUS 5 0 SUB LIC REWARDS BAND E ESSENTIAL 24MO 11084303 All listed SKUs are for the Express Buying Program for new licence and one year s essential support unless otherwise stated For a full list of product SKUs please contact the Partner Support Group on 0870 243 1000 or email smbpartner symantec com SYMANTEC WINDOWS PROTECTION SOLUTION BENEFITS One single solution reducing cost of licensing disparate backup and management tools Full hardware leverage with increased functionality by using software based technologies Simplified management procedures across IT e Reduced personnel needed for offsite backups e Reduced administration for system and data recovery Common toolset to manage storage servers security and PC s e Reduced number of media devices needed for the backup and recovery of data e Reduced number of CPU and memory resources required for backup and re
15. ON 11054986 SAN SHARED STORAGE OPTION SSO 11055436 EXCHANGE AGENT 11055362 SHAREPOINT PORTAL SERVER AGENT 11055628 LOTUS DOMINO AGENT 11054591 SQL AGENT 11055523 NEW DB2 AGENT ON WINDOWS 11053858 NEW ORACLE RAC AGENT ON WINDOWS OR LINUX 11055937 ORACLE AGENT FOR WINDOWS OR LINUX 11055842 SAP AGENT 11055724 ACTIVE DIRECTORY AGENT FOR WINDOWS AD AGENT 11053346 AGENT FOR MICROSOFT DATA PROTECTION MANAGER DPM AGENT 11054264 All these licences come bundled with Agent for Windows Systems AWS All listed SKUs are for the Express Buying Program for new licence and one year s essential support unless otherwise stated For a full list of product SKUs please contact the Partner Support Group on 0870 243 1000 or email smbpartner symantec com Symantec Backup Exec System Recovery Disaster recovery customer pain points HOW CAN BACKUP EXEC SYSTEM RECOVERY e Assess disaster recovery requirements e Minimise downtime with fast recovery solutions e Diminish risk of data loss e Reduce costs associated with downtime e Ensure effective business continuity measures e Assess recovery capabilities e Examine options for reducing risk exposure e Prevent infrastructure and application vulnerabilities e Establish recovery requirements e Ensure constant and consistent access to mission critical data amp Prevent unplanned downtime Prevent the impact of revenue loss WONIPA 13M135 Au
16. PCANYWHERE HOST 12 1 COMPUTER e STD LIC EXPRESS BAND D 12205035 network configuration SYMANTEC PCANYWHERE HOST 12 1 COMPUTER STD LIC EXPRESS BAND E 12205036 SYMANTEC PCANYWHERE HOST amp REMOTE 12 1 COMPUTER STD LIC EXPRESS BAND A 12205156 m SYMANTEC PCANYWHERE HOST amp REMOTE 12 1 COMPUTER symantec Ghost olden Sulte to provide market proven STD LIC EXPRESS BAND B 12205129 and an industry leading imaging deployment and management SYMANTEC PCANYWHERE HOST amp REMOTE 12 1 COMPUTER of systems STD LIC EXPRESS BAND C 12205130 SYMANTEC PCANYWHERE HOST amp REMOTE 12 1 COMPUTER STD LIC EXPRESS BAND D 12205131 SYMANTEC PCANYWHERE HOST amp REMOTE 12 1 COMPUTER STD LIC EXPRESS BAND E 12205132 Symantec Support and Maintenance Services which should All listed SKUs are for the Express Buying Program for new licence and one year s essential be included in every customer proposal Symantec Support Services support unless otherwise stated For a full list of product SKUs please contact the Partner include proactive services online resources and crucial upgrade Support Group on 0870 243 1000 or email smbpartner symantec com protection a must for any customer looking to ensure long term Windows data and system protection os symantec Symantec Enterprise Vault Email management customer pain points HOW CAN ENTERPRISE VAULT e Provide rapid secure and continual information availability and integrity
17. aining end point devices throughout your organisation Do you want to save money time and effort by automating manual IT processes whilst still ensuring systems are consistent with corporate standards regardless of where they reside Do you need to ensure that workstations remain consistent and compliant with corporate standards from acquisition to disposal Do you want to reduce the risk and liability associated with PC retirement and data disposal amp Do you need to manage PC s or groups based on assets Do you need to deploy updates based on assets 10 Do you need to identify hardware or software which does not meet corporate standards ee Do you need to retain important user data and settings B Do you want to deploy new operating systems and security fixes to multiple PC s simultaneously B Do you want to ensure protection across the whole network within a short timeframe 7 Do you want to determine which systems need to be replaced from a central location Where to go from here Cross sell amp Up sell opportunities Symantec Training Services to help businesses quickly get up to speed on products realising a solid return on investment much sooner Consulting Services The PSO provides comprehensive assessment customised design implementation and packaged services each focused on establishing and maintaining integrity through the security and availability of inf
18. anodey WNS S 2axq dnyseg 2a ueWAS Ensure customer satisfaction cnt a Ensure continuity of business productivity Prevent the increasing levels of devastation created by disasters Provide higher levels of availability Provide uninterrupted IT operations Ensure that IT can respond quickly to disasters Balance the degree of protection with the level of risk and available budget Develop a robust strategy for sustained loss mitigation l q q l q q E i q q Symantec Backup Exec System Recovery Symantec Backup Exec System Recovery combines the speed and reliability of disk based bare metal system recovery with revolutionary technologies for hardware independent restoration and lights out operation The result is unparalleled freedom to restore systems anytime from anywhere to virtually any device There are three versions which are e Symantec Backup Exec System Recovery Desktop Edition designed to quickly recover failed Windows based desktop PC s and remote laptop systems e Symantec Backup Exec System Recovery Standard Server Edition which provides comprehensive disaster recovery and system recovery in minutes for servers e Symantec Backup Exec System Recovery Small Business Server Edition designed for organisations that require a sophisticated Windows disk based disaster recovery solution gt What problems does it solve 8s symantec E ow
19. codes or even existing threats entering open ports on client systems q 64 LY LXUNLN LULLY LULT tt Li Symantec Internet Security Threat Report a Trends for July December 06 Volume XI Published March 2007 amp How do I sell it ASK YOUR CUSTOMERS How do you currently manage updates of your organisation s PC s with patches and software updates D Are you concerned about today s complex threats 5 B As threats now attack every layer of the computer as well as the operating system do you feel your organisation should Are you looking for a scalable proactive multi tier solution be looking for more comprehensive security protection Does your current AV provider detect remove and repair threats Do you deploy agents from multiple vendors to provide your desktop security Are you looking to minimise administrator involvement and optimise response time A How much time does it take to patch your systems after a new Would you benefit from a single report of all your vulnerability is announced malware threats 4 Where to go from here Cross sell and Up sell opportunities Symantec Support and Maintenance Services which should be included in every customer proposal Symantec Support Services include proactive services online resources and crucial upgrade protection a must for any customer looking to ensure long term Windows data and system protection Syma
20. covery e Reduced backup window and resources required for backup and recovery e Reduced administration costs through centralisation Common toolset for backup and recovery IT Management e Utilise common open functionality to simplify management Reduced support and maintenance costs due to less physical assets being acquired Reduced cost of administration by using common toolset Reduced management costs from a single interface Optimised consistency of management and simplification of deployment Reduced disk acquisition Reduced infrastructure costs Reduced IT management costs e Reduced administration of storage via centralisation Automatic discovery of all devices servers file systems and databases enabling accurate and streamlined asset management Reduced administration for bare metal recovery Simplified day to day operations Sm HMOOWSPRTECENOLTIN ERTS WINDOWS PROTECTION SOLUTION BENEFITS e One solution for all security issues Reduced acquisition costs s Improved utilisation of existing resources Reduced number of security infrastructure costs Reduced CPU and memory requirements through optimised security systems Leverage best of breed security solutions Improved security posture Reduced administration of security practices via centralisation e Reduced cost of administration by using common toolset for security Central console to launch and ma
21. do I sell it ASK YOUR CUSTOMERS Do you have defined Recovery Point Objectives RPO and or Recovery Time Objectives RTO for your applications Are you satisfied with your current recovery times for failed systems How confident are you that you could quickly recover critical servers desktops or laptops with your existing solutions Have you recently conducted a disaster recovery exercise Were you satisfied with the results When was the last time someone had to recover from a system failure What happened and how well did it go How do you recover failed systems in remote locations Do you have applications that cannot withstand extended outages Would you like to have business resumption of your applications at a remote site within minutes of declaring a disaster Have you ever had to recover from a corrupt operating system e g virus worm Have you ever had to recover from failed application installation e g Change Management Have you ever had to perform a complete disaster or bare metal recovery Have you ever had to perform complete hardware migrations Have you ever had to recover from a user error accidental system file deletion or corruption Have you ever had to migrate share recovery points between servers UP SELL TO E Where to go from here Cross sell amp Up sell opportunities Symantec Backup Exec System Recovery Desktop Edition to help ensure your customer s Wi
22. e servers and bandwidth e Expand or change current solutions Ensure compliance with Government and industry regulations Prevent data leakage Reduce the risk of confidential data loss and the monetary impact of intellectual property disclosures Give organisations the ability to comply with regulated disclosures Manage security with limited IT support Manage plans to enhance email infrastructure now or in the future Evaluate current email security Symantec Mail Security Series Symantec Mail Security Series appliances incorporate Wh bl d i Ive Brightmail Antispam technology delivering antispam E Ei prO AETS COES l SAREE 4 effectiveness rates of 95 and the industry s highest accuracy rate against false positives 99 9999 Together with email firewall antivirus technologies and Symantec s Security l Supports to protect the network from spam and viruses Itis fast and easy to deploy Allows messaging traffic to be scanned for regulatory Response Operations Centres it provides comprehensive compliance and content policy restrictions protection against critical email security threats such as spam e Secures the email infrastructure more effectively with zero day viruses phishing directory harvest attacks denial of service antivirus protection attacks together with inbound and outbound content Provides advanced policy rules filters identifying i
23. e to provide this kind of comprehensive protection That company is Symantec As a worldwide leader in data security and storage management Symantec helps organisations protect their infrastructures interactions and information across numerous and complex IT systems For more than 20 years Symantec has been protecting more people and more companies than anyone in the world enabling organisations and individuals to work communicate and interact safely in a connected world We ve made it our job to recognise how the digital universe is changing and to quickly develop solutions to keep our customers ahead of the emerging risks AT A GLANCE Symantec s buying programs offer corporate customers and clients in the academic and government arenas a simplified purchasing process In most instances the programs enable procurement with a single purchase order with products delivered in a single shipment and on a single invoice For more information go to www symantec com buyingprograms or visit PartnerNet PROGRAM ELEMENTS Type of organisation Minimum purchase requirements Agreement type Discounts Licence deployment rights Centralised purchasing for subsidiaries affiliates Available support and maintenance services Consolidation of support Symantec Express Small to medium 1 server per transaction or 5 licences Certificate oe pga purchase No ee AA
24. gle country without time consuming negotiations Small and mid size business customers use this program to purchase all Symantec security and availability products plus support and maintenance options The more licences ordered on a given transaction the greater the pricing incentives Volume incentives do not accumulate over multiple transactions Why the Symantec Express Program e Smaller order sizes e No forecasting capabilities required No ongoing purchasing commitments The Express Way to Buy Express customers simply purchase the number of required licences from a Symantec reseller They will receive a licence certificate from Symantec that contains the terms and conditions There s no signed contract or legal review For important product upgrades and technical assistance Symantec Essential Support or Basic Maintenance options are available and ordering is just as easy as purchasing products Band levels Minimum quantities al 5 24 25 49 50 99 100 249 250 499 500 999 1 000 2 499 2 500 wn xroan7nmmoanwnpsp SYMANTEC REWARDS How Rewards Works The Symantec Rewards program is designed for mid size and large Each Symantec SKU has a designated number of points assigned to it companies and uses a point accumulation process to provide and as customers purchase incremental products they accumulate customers with greater discount eligibility as their purchases of points on an annual basis As
25. msuckling bellmicro eu penny wilson computer2000 co uk Penny Alexander Zoe Hepper palexander bellmicro eu zoe hepper computer2000 co uk Horizon Clarity 08700 667270 Ingram Micro 0870 405 3260 Martin West Sarah Spencer martin west claritytechnology co uk sarah spencer ingrammicro co uk DNS Arrow 01423 519000 7 Availability Anthony Groom Computerlinks 01638 569600 anthony groom dnsarrow co uk Andy Clark andy clark computerlinks co uk DNS Arrow 0870 366 8511 Security Jamie Jennrich Microwarehouse 00353 1 6160400 jamie jennrich dnsarrow co uk CONTACT DETAILS For up to date information about all Symantec products please visit PartnerNet Confidence in a connected world 9 symantec Copyright 2007 Symantec Corporation All rights reserved Symantec the Symantec logo and Symantec AntiVirus Symantec Backup Exec Symantec Enterprise Vault Symantec Ghost Solution Suite Symantec Mail Security and Symantec pcAnywhere are trademarks or registered trademarks of Symantec Corporation or its affiliates in the US and other countries Other brands and products may be trademarks of their respective holder s All product information is subject to change without notice
26. nage multiple devices Automatic discovery of all security devices enabling accurate and streamlined asset management Symantec provides IT organisations with unmatched control to proactively mitigate security risks increasing information availability and the ability to evolve the Windows infrastructure over time Gareth Fraser King Symantec Corporation May 2007 Symantec Global Intelligence Network gt 6 200 Managed Security Devices 120 Million Systems Worldwide 30 of World s Email Traffic Advanced Honeypot Network Tokyo Japan GalgaiysGatiads a i 74 Symantec rh San Francisco CA i y st tig Monitored Redwood City CA a Ba sss a5 Countries Santa Monica CA F an Sate q 3 _ j 40 000 Registered _Taipei Taiwan a pee a Sensors in 180 fs Countries Ls aS 8 Symantec Security Response Centres CC Sinan documented 2 526 vulnerabilities in the second half of 2006 12 higher than the first half of 2006 and a higher volume than in any other previous six month period Symantec Internet Security Threat Report Trends for July December 06 Volume XI Published March 2007 3 symantec Your Infrastructure Your Information Your Interactions Symantec protects them all Protection inspires trust It instills confidence It provides freedom for anyone anywhere to work and play in a connected world Only one company has the experience and technological expertis
27. nappropriate compliance There is also an extensive technology Partner content within most file formats and blocking files based on true Program that supports compatibility with other vendor solutions file type not just file extension in encryption content security and regulatory compliance Includes security risk management features which help block spyware and adware as well as mitigate existing security risks Includes flexible user and group based policy enforcement rules allowing creation of targeted rules to prevent inappropriate P communications O In the last six months of 2006 0 68 of all Provides enhanced centralised management enabling IT spam email contained malicious code administrators to update settings of individual servers and groups of servers remotely This means that one out of every 147 spam Delivers hourly virus updates using Symantec Rapid Release messages blocked by Symantec Brightmail that enables quick response to new threats AntiSpam contained malicious code Has a redesigned user interface that provides an intuitive F consistent high performance administration experience Symantec Internet Security Threat Report Trends for July December 06 k Volume XI Published March 2007 M E E E E A TES i 5 symantec How do I sell it ASK YOUR CUSTOMERS How many email users do you want to protect Do you have problems with false positives Do
28. ndows desktops are protected in the event of a disaster CROSS SELL TO Symantec Backup Exec System Recovery to provide a comprehensive and complementary Windows data and system protection solution Symantec Endpoint Protection to deliver the highest level of security against existing and emerging threats by providing multi layered protection with a single client and a single management console It includes Host Intrusion Prevention Device Control and Firewall all through the same single client and incorporates central management and reporting Symantec Ghost Solution Suite to provide one of the industry leading imaging deployment and management of systems allowing you to restore systems anytime from anywhere to virtually any device To be launched soon See PartnerNet for details RE SELL TO Symantec Support and Maintenance Services which should be included in every customer proposal Symantec Support Services include proactive services online resources and crucial upgrade protection a must for any customer looking to ensure long term Windows data and system protection Go to http www symanteccompass com How do I order it SYSTEM RECOVERY DESKTOP 7 0 eo SYSTEM RECOVERY EXCHANGE RETRIEVE OPTION 7 0 12108794 SYSTEM RECOVERY MANAGER 7 0 12108642 SYSTEM RECOVERY SERVER 7 0 12108106 SYSTEM RECOVERY SMALL BUSINESS SERVER 7 0 12108006 SYSTEM RECOVERY START
29. ntec Mail Security to incorporate Brightmail AntiSpam technology delivering antispam effectiveness rates of 95 and the industry s highest accuracy rate against false Go to http www symanteccompass com positives 99 9999 O How do order it SKU a Symantec Backup Exec 11d to deliver cost effective ANTIVIRUS ENTERPRISE EDITION 10 2 BAND A 10780464 easy to use and highly reliable data protection for Windows ANTIVIRUS ENTERPRISE EDITION 10 2 BAND B 10780466 environments which include backup restore disaster recovery ANTIVIRUS ENTERPRISE EDITION 10 2 BAND C 10780468 and single drive library support ANTIVIRUS ENTERPRISE EDITION 10 2 BAND D 10780470 2 ANTIVIRUS ENTERPRISE EDITION 10 2 BAND E 10780472 Symantec Network A ntrol for a comprehensiv se i as te cessa a i a a n S fal ANTIVIRUS ENTERPRISE EDITION 10 2 BAND F 10780474 end to end network access control solution wie secure y Con rols ANTIVIRUS ENTERPRISE EDITION 10 2 BAND G 10780476 access to corporate networks enforces endpoint security policy and ANTIVIRUS ENTERPRISE EDITION 10 2 BAND H 10780478 easily integrates with all existing network infrastructures z s All listed SKUs are for the Express Buying Program for new licence and one year s essential Torbe launched soon See PartnerNet for detalls support unless otherwise stated For a full list of product SKUs please contact the
30. one product for document archiving E What problems does it solve Migrates enterprise mail environment to current technology Consolidates and reduces mail stores Centralises user PST files Reduces the effort and cost associated with deploying new messaging technologies Mitigates risks and impact to user environment Creates a solid foundation for future messaging and collaboration initiatives Assists clients in adhering to internal and external regulations and standards Helps optimise the availability of messaging systems Minimises downtime Increases user productivity Lowers Total Cost of Ownership Delivers comprehensive solutions that address archiving storage discovery and retrieval e Facilitates efforts to achieve compliance with laws standards and regulations Helps reduce storage costs by reducing the size of mail stores Helps reduce the time cost risk and complexity of email system migration ASK YOUR CUSTOMERS Is the volume and size of emails and or file shares increasing Has your messaging storage requirements gone up Are your mail servers and or file servers using high cost storage Is your exchange system stored on your most expensive storage system Do you have low storage utilisation rates Would you benefit from moving old large files to cheaper storage Have you implemented mailbox size limits Do you allow the use of PST files If so
31. ormation and IT resources Symantec Backup Exec System Recovery to provide Gold Standard system recovery allowing you to restore systems anytime from anywhere to virtually any device Symantec Endpoint Protection to deliver the highest level of security against existing and emerging threats by providing multi layered protection with a single client and a single management console It includes Host Intrusion Prevention Device Control and Firewall all through the same single client and incorporates central management and reporting To be launched soon See PartnerNet for details Symantec Support and Maintenance Services which should be included in every customer proposal Symantec Support Services include proactive services online resources and crucial upgrade protection a must for any customer looking to ensure long term Windows data and system protection Go to http www symanteccompass com E How do order it New Licence only SKU GHOST SOLUTION SUITE 2 0 STD LIC BAND A 10763126 GHOST SOLUTION SUITE 2 0 STD LIC BAND B 10763127 GHOST SOLUTION SUITE 2 0 STD LIC BAND C 10763114 GHOST SOLUTION SUITE 2 0 STD LIC BAND D 10763110 GHOST SOLUTION SUITE 2 0 STD LIC BAND E 10763111 GHOST SOLUTION SUITE 2 0 STD LIC BAND F 10763112 GHOST SOLUTION SUITE 2 0 STD LIC BAND G 10763098 GHOST SOLUTION SUITE 2 0 STD LIC BAND H 10763099 All listed SKUs
32. orting i OS and update migration ii Patch management iii PC retirement Ghost Solution Suite helps IT manage and streamline the entire organisation s PC desktop and laptop lifecycle Symantec Brightmail AntiSpam to deliver antispam effectiveness rates of 95 and the industry s highest accuracy rate against false positives 99 9999 Together with Network Access Control it provides comprehensive protection against critical email security threats including spam viruses phishing directory harvest attacks denial of service attacks and inbound and outbound content compliance Symantec Support and Maintenance Services which should be included in every customer proposal Symantec Support Services include proactive services online resources and crucial upgrade protection a must for any customer looking to ensure long term Windows data and system protection Go to http www symanteccompass com amp How do order it SKU ANTIVIRUS STARTER ED WORKSTATIONS amp SERVERS 10 2 BAND A 12206351 ANTIVIRUS STARTER ED WORKSTATIONS amp SERVERS 10 2 BAND B 2206353 ANTIVIRUS STARTER ED WORKSTATIONS amp SERVERS 10 2 BAND C 12206355 ANTIVIRUS STARTER ED WORKSTATIONS amp SERVERS 10 2 BAND D 12206357 ANTIVIRUS STARTER ED WORKSTATIONS amp SERVERS 10 2 BAND E 12206359 ANTIVIRUS STARTER ED WORKSTATIONS amp SERVERS 10 2 BAND F 12206361 ANTIVIRUS STARTER ED WORKSTATIONS amp
33. r new system provisioning AND ongoing software distribution and desktop management amp How do I sell it Do you have difficulty automating repetitive tasks such as adding printers or changing configurations Are you able to schedule scanning and patching of systems even if they re offline or disconnected from the network Are you looking to increase both end user and helpdesk productivity with a trusted remote control management solution Does your current remote control product integrate with your existing applications and processes Is your current remote control product intuitive and easy to use configure and deploy How do you currently handle one off system management requests e g sending a software update to just one machine that may be experiencing issues Where to go from here Cross sell and Up sell opportuni E How do I order it SYMANTEC PCANYWHERE HOST 12 1 COMPUTER SKU STD LIC EXPRESS BAND A 12205046 7 h SYMANTEC PCANYWHERE HOST 12 1 COMPUTER Symantec pcAnywhere Access Server to provide your services STD LIC EXPRESS BAND B 12205033 teams with a way to support your clients by discovering and SYMANTEC PCANYWHERE HOST 12 1 COMPUTER connecting to multiple pcAnywhere hosts through a centralised STD LIC EXPRESS BAND C 12205034 secure host access point from anywhere regardless of location or SYMANTEC
34. r reputation for delivering confidence in a connected world Together it adds up to the best way to find out how to make the right recommendations to your customers Partner Benefits e NFRs e Promotions e News and Events Biisiness 5 e Partner Enablement Toolkit Kekerekere 7 Training and Sales Tools PARTNER PROGRAM WINNER and much more 2007 CONTACT DETAILS The Symantec Partner Support Group A new resource for SMB partners The Partner Support Team is the key resource for Symantec s Silver and Registered Channel Partners who need assistance in crafting Symantec solutions for end users This internal team work alongside your field based Channel team Our mission is to help partners to be more effective and efficient pre sale We will provide you with answers to time sensitive questions around SKUs part numbers quotes buying programs product information and deal configuration smbpartner symantec com 0870 243 1000 Symantec Customer Care emea_customercare symantec com 0870 243 1003 Distributor contact details CMS Peripherals UK 0208 9622578 Hammer Plc 01256 868403 Dean Ellingham Jason Cheung dellingham cmsperipherals com jasonc hammerplc com CMS Peripherals 00353 9 49374051 Bell Micro North 0871 230 4847 Jamie Farrelly lreland Niamh Carroll jfarrelly bellmicro eu ncaroll cmsperipherals com Bell Micro South 020 8286 5000 Computer 2000 0870 mee 0848 Merrill Suckling Penny Wilson
35. rocesses such as e commerce and business intelligence but they also create a mountain of information that must be successfully harnessed securely stored and continually accessible Businesses can create huge amounts of unstructured unmanaged information and in today s business environment we are increasingly vulnerable and susceptible to security threats disasters outages regulatory compliance requirements as well as peaks and troughs in business usage So how can organisations manage the IT environment whilst at the same time helping to ensure continuity of operations Every business wants a competitive advantage especially facing the current and particularly challenging global economic climate IT must take the initiative and establish strategies to help against inefficiencies and downtime brought on by business requirements IT needs to have the tools to protect the business at every level As the leader in security data protection and management Symantec is ideally placed as a key asset in strengthening and streamlining IT initiatives Branch Office i e AntiVirus Starter Edition i e Mail Security i e Endpoint Protection oe i e Network Access Control I i e AntiVirus Enterprise Remote Users i e AntiVirus Starter Edition e Endpoint Protection q e Network Access Control N Network Access Control i e AntiVirus Enterprise Edition f e Enterprise Vault e Enterprise Vault Where Symantec products fit wi
36. rprise Edition Multi tier Protection will be available from Sept 07 For more details see PartnerNet Symantec AntiVirus Enterprise Edition Symantec AntiVirus Enterprise Edition includes Symantec Endpoint Protection Symantec Mail Security for Microsoft Exchange Domino SMTP and Symantec Web Security It provides virus protection content compliance and spam prevention for the Internet email and Web gateways as well as Domino and Exchange environments with virus spyware Host Intrusion Prevention Firewall and Device Control for workstations and network servers It is a comprehensive easy to deploy solution that combines leading virus scanning technologies multi layered antispam tools and flexible policy based filtering along with Symantec s global Security Response infrastructure to provide effective protection at every network tier across the IT infrastructure What problems does it solve To be launched soon See PartnerNet for details OC ie this period 8 258 new Win32 variants were reported to Symantec an increase of 22 over the first half of 2006 Trojans accounted for 60 of the top 50 malicious code samples when measured by potential infections Symantec Internet Security Threat Report Trends for July December 06 Volume XI Published March 2007 8s symantec 64 of vulnerabilities are Web based applications and can be exploited by simple
37. s and other IT professionals to troubleshoot computer problems support and maintain servers and perform routine maintenance assess performance and troubleshoot network issues E What problems does it solve Enables PC management for multiple site offices remote offices teleworkers and travellers Permits growth of business Supports remote control remote management Frees up helpdesk time for other more important tasks Reduces helpdesk call time Accelerates resolution of helpdesk support issues Improves server maintenance administration Supports remote support and training of customer base Manages remote computers securely across multiple platforms Supports consistent and reliable connectivity from anywhere to anywhere gt symantec ASK YOUR CUSTOMERS Do you currently have a helpdesk solution that resolves Windows Mac OS X and Linux end user issues quickly and securely Do your IT administrators need to perform critical management tasks across all key devices and platforms within your organisation How quickly can you recover a failed Windows system ina remote location Do your users have administrative access to their workstations How do you protect against system failure due to Windows configuration or application incompatibility issues Can your helpdesk remotely assist users in recovering failed Windows systems without having to go onsite Would you benefit from using the same tools fo
38. s at your remote offices today Is tape potential management a problem for you at these sites _ Source Report from Ponemon Institute 2007 Where to go from here Cross sell amp Up sell opportunities Symantec Backup Exec Agents amp Options to grow revenue by increasing the attach rate and increasing the overall deal size Agents amp Options provides greater granularity and faster recovery of specific application or file system data Symantec Backup Exec System Recovery to provide a comprehensive and complementary Windows data and system protection solution Symantec Enterprise Vault to provide an efficient way to backup restore and archive critical and growing email data How do I order it BACKUP EXEC 11D FOR WINDOWS SERVERS SKU Includes Continuous Protection Server 11054110 CENTRAL ADMIN SERVER OPTION CASO 11053726 ADVANCED DISK BACKUP OPTION ADBO 11053386 NTELLIGENT DISASTER RECOVERY OPTION IDR 11054366 AGENT FOR WINDOWS SYSTEMS AWS Includes Remote Agent for Windows and Continuous Protection Agent 11053637 REMOTE AGENT FOR LINUX UNIX RALUS 11055031 NEW REMOTE AGENT FOR MAC SYSTEMS RAMS 11055124 REMOTE AGENT FOR NETWARE SERVERS RANWS 11055212 ADVANCED OPEN FILE OPTION INCLUDES AWS AOFO 11053556 DESKTOP amp LAPTOP OPTION 10 CLIENTS DLO 11053960 LIBRARY EXPANSION OPTION LEO 11054482 NEW NDMP OPTI
39. thin an IT environment e AntiVirus Starter Edition e Endpoint Protection e Network Access Control e AntiVirus Enterprise Edition e Enterprise Vault Regional Centre e Endpoint Protection e Network Access Control e AntiVirus Enterprise Edition e Mail ba Security Servers e Backup Exec e Backup Exec System Recovery Edition Internet f si t IT operations 7 e Symantec Ghost r A i e Enterprise e pcAnywhere Vi Protections Vault n e Network Access Control gigg Users Clients e AntiVirus Starter Edition Endpoint Protection AntiVirus Enterprise Edition i To be launched soon See PartnerNet for details Strategic IT VP IT Director IT Infrastructure Management Operational IT Management Functional IT Storage Manager Network Manager Server Manager Security Manager Systems Administrator Operations Manager Database Administrator ms gt A ahi VC O Symantec blocked over 1 5 billion phishing messages an increase of 19 over the first half of 2006 Symantec Internet Security Threat Report Trends for July December 06 Volume XI Published March 2007 Symantec Backup Exec pages O for Windows Servers j E Backup customer pain points HOW CAN BACKUP EXEC 2 i i fp e Protect huge amounts of unstructured unmanaged e Protect IT systems and data ae information with a single tool rather than a
40. uld be inclu in every customer proposal Symantec Support Services include proactive services online resources and crucial upgrade protection a must for any customer looking to ensure long term Windows data and system protection Go to http www symanteccompass com ay ow do order it SYMANTEC MAIL SECURITY 8320 APPLIANCE 1 ee SYMANTEC MAIL SECURITY 8340 APPLIANCE 10744985 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTIVIRUS 5 0 SUB LIC REWARDS BAND A ESSENTIAL 24MO 11084516 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM 5 0 SUB LIC REWARDS BAND A ESSENTIAL 24MO 11084130 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM ANTIVIRUS 5 0 SUB LIC REWARDS BAND A ESSENTIAL 24MO 11084329 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTIVIRUS 5 0 SUB LIC REWARDS BAND B ESSENTIAL 24MO 11084490 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM 5 0 SUB LIC REWARDS BAND B ESSENTIAL 24MO 11084136 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM ANTIVIRUS 5 0 SUB LIC REWARDS BAND B ESSENTIAL 24MO 11084305 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTIVIRUS 5 0 SUB LIC REWARDS BAND C ESSENTIAL 24MO 11084496 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM 5 0 SUB LIC REWARDS BAND C ESSENTIAL 24MO 11084142 SYMANTEC MAIL SECURITY APPLIANCE SERIES ANTISPAM ANTIVIRUS 5 0 SUB LIC REWARDS BAND C ESSENTIAL 24MO 11084311 SYMANTEC MAIL SECURITY APP
41. upports OS and update migration patch management and PC retirement as well as helping IT manage and streamline the entire organisation s PC desktop and laptop lifecycle Administrators can create and deploy entire operating systems application packages e Lifecycle management for PC environments On going PC management Quickly recover a user s original environment user personal settings and security hot fixes The Ghost Inventory control Client is installed on the PC giving IT the ability to conduct Software monitoring routine deployments or maintenance remotely Centrally Hardware refreshes and OS migrations managed Ghost can deploy whole application packages Supports easy PC replacement or specific PC changes such as registry changes or System updates and upgrades frequent updates desktop settings to PC s and laptops e Inventory and application software upgrades Create duplicates of a PC quickly and easily Deploy operating systems applications and configurations to multiple PC s simultaneously Increase confidence that each PC will be quickly operational allowing employees to be immediately productive gt symantec E How do I sell it ASK YOUR CUSTOMERS Have you ever lost a laptop How many laptops desktops do you build in a year How do you ensure the safeguarding of intellectual property Do you need to simplify the process of managing and maint
42. ution provides comprehensive and cost effective protection for Microsoft Windows server environments as well as Linux and NetWare with easy to use wizards and simplified installation and manageability 2 What problems does it solve 9 symantec c How do I sell it ASK YOUR CUSTOMERS What are the greatest threats to the storage and protection of your company s data How difficult is it to meet your storage and protection obligations In what ways do storage and protection procedures impact production work and how do you see these changing in the future Do you feel that you have adequate recovery capabilities in place and how difficult is it to test them Is the success rate of your backup systems adequate How many backup tools do you currently use throughout your environment 85 of businesses have experienced a data breach Many new regulations require you to have the necessary internal controls in place to protect against risk events Data backup and recovery is one of the most fundamental of these controls Do you 74 have lost feel confident that you can restore data quickly and reliably during customers an audit or legal summons 59 have faced Do you have all the information retained that you would be Se potential litigation required to produce during an investigation 3 Do you want to simplify data backups of your remote offices 33 have Are there tape device
43. you have high levels of inbound spam Do you have to manage false positives and missed spam Who in your organisation manages your IT security Is security a core skill in your IT organisation What does your current security infrastructure look like Are there plans to address issues gaps or company initiatives Do you have problems with data leakage and meeting regulatory requirements Do you benefit from having multi layered protection at every tier of your network Do you need an easy to deploy all in one solution due to limited IT resources Where to go from here Cross sell and Up sell opportun ww O Symantec Enterprise Vault to provide a flexible software based archiving framework to enable the discovery of content while reducing storage costs and simplifying management Enterprise Vault manages information from cradle to grave and is the number one product for document archiving Symantec IM Manager to enable partners to meet customer needs and grow revenue with industry leading instant messaging security management and compliance archiving Symantec Endpoint Protection to deliver the highest level of protection to organisations from existing and emerging threats by providing seamless and multi layered endpoint protection and simplifying endpoint security administration To be launched soon See PartnerNet for details ded Symantec Support and Maintenance Services which sho
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