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Dell Dimension 8400 Desktop P4 630 3G 1GB 160GB XP Media Center

1. a 35 E Mail Modem and Internet Problems 35 Error Messages 2 2 36 IEEE 1394 Device Problems 37 Keyboard Problems 2 2 2 20 02020 000000004 38 Lockups and Software Problems 2 040 38 The computer does not startup oa aa a 38 The computer stops responding oa a aaa a 39 A program stops responding oa aa aa a a 39 A program crashes repeatedly 39 A program is designed for an earlier Windows operating system 39 A solid blue screen appears 39 Other software problems 40 Memory Problems 40 Mouse Problems 2 2 2020200 0 0 00 0000004 41 Network Problems 2 2020 2020200 0 0 0000004 42 PowerProblems 2 0 0 0 0 00 0000004 42 Printer Problems 0000004 43 Contents Scanner Problems o 44 Sound and Speaker Problems 45 No sound from speakers 004 45 No sound from headphones 46 Video and Monitor Problems 46 Ifthe screenis blank o apr ds d di de io e n a n A 46 Ifthe screen is difficult to read 0 aa aaa 41 Advanced Troubleshooting Diagnostic Lights aaa 49 Dell Diagnostics 0000004 52 Dell Diagnostics Main Menu 53 DEVOE
2. Country City International Access Code Country Code City Code Australia Sydney International Access Code 0011 Country Code 61 City Code 2 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Bahamas Barbados Belgium Brussels International Access Code 00 Country Code 32 City Code 2 124 Appendix Department Name or Service Area Website and E Mail Address E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD Customer Care Technical Support portables and desktops Technical Support servers and workstations Corporate Sales Transaction Sales Fax Website support euro dell com E mail tech_support_central_europe dell com Home Small Business Sales Home Small Business Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard General Support General Support Website support euro dell com E mail for French Speaking Customers support euro dell com be fr emaildell Technical Support Technical Support Fax Customer Care Corporate Sales Fax Switchboard Area Codes Local Numbers and Toll Free Numbers 1 300 655 533 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 819 339 toll free 1 300 6
3. Es NOTE To bootto a USB device the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots l Enter system setup see page 112 2 Use the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu Press the up and down arrow keys to move through the list of devices Es NOTE Write down your current boot sequence in case you want to restore it 3 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press plus or minus to move a selected device up or down the list Clearing Forgotten Passwords A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide l Follow the procedures in Before You Begin on page 59 Appendix 117 www dell com support dell com 118 ON 10 11 CLR CMOS page 119 Locate the 3 pin password jumper PASS on the system board see page 71 and attach the jumper plug to pins 2 and 3 to clear the password NOTE When you receive your computer the jumper plug is attached to pins 1 and 2 Close the computer cover see page 104 Connect your computer and monitor to electrical outlets and turn them on After the Microsoft Windows desktop appears on your computer shut down the computer see page 59 Turn off the monitor and d
4. Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 toll free 1 866 278 6821 1 800 148 0530 toll free 999 119 01 899 753 0777 Dominica General Support Dominican Republic General Support Ecuador General Support El Salvador General Support Finland Helsinki International Access Code 990 E mail http support euro dell com fi ti emaildell Country Code 358 City Code 9 Website support euro dell com 09 253 313 60 Customer Care 09 253 313 38 Fax 09 253 313 99 Switchboard 09 253 313 00 Technical Support Appendix 127 www dell com support dell com Country City International Access Code Country Code City Code France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Germany Langen International Access Code 00 Country Code 49 City Code 6103 128 Appendix Department Name or Service Area Website and E Mail Address Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax Website support euro dell com E mail tech_support_central_europe dell com Technical Support Home Small Business Customer Care Global Segment Customer Care Pr
5. e Three PCI card slots e One PCI Express x16 card slot e One PCI Express xl card slot PCI Cards If you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a PCI card see Removing a PCI Card on page 80 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card on page 81 Installing a PCI Card l Follow the procedures in Before You Begin on page 59 2 Press the lever on the card retention arm and raise the retention arm Removing and Installing Parts lever PCI card retention arm AAA edge Y connector mi M card connector 3 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 4 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease 1t out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing 1t for your computer AN CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from
6. 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Website support euro dell com 02 577 826 90 02 69682114 02 696 821 15 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1 800 682 3639 Country City International Access Code Country Code City Code Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Department Name or Service Area Website and E Mail Address Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard Technical Support Sales Customer Service Penang
7. 61 eject button 61 front panel inserts 94 installing 101 problems 34 removing 100 CD RW drive problems 35 CDs copying 17 playing 15 Check Disk 35 CMOS settings clearing 119 computer components inside 70 crashes 38 39 inside view 70 restore to previous operating state 56 stops responding 38 39 connectors center LFE 64 65 DVI 64 headphone 62 keyboard 65 line in 64 line out 64 65 connectors continued microphone 64 65 modem 64 mouse 63 network adapter 65 parallel 63 power 63 serial 65 sound 64 65 surround 64 TV OUT 64 USB 62 65 VGA 64 video 64 copying CDs and DVDs 17 cover closing 104 opening 69 D Dell contacting 123 Dell Diagnostics 52 support policy 119 support site 10 diagnostic lights 49 diagnostics Dell 52 lights 49 63 display See monitor Index 141 documentation End User License Agreement 9 ergonomics 9 Finding Information 9 online 10 Product Information Guide 9 regulatory 9 safety 9 Setup Diagram 9 warranty 9 door front panel 62 hinge arms 65 reattaching 65 drivers about 54 identifying 54 drives front panel inserts 94 hard drive 90 installing CD DVD 94 101 installing floppy 94 98 installing hard drive 92 problems 34 RAID 20 removing CD DVD 100 removing floppy 97 removing hard drive 91 second hard drive 93 serial ATA 90 DVD drive problems 34 142 Index DVDs cop
8. BIOS update file The options are Diskette or Disk When set to On default your computer starts more quickly because it skips certain configurations and tests This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key This setting turns the OS Install Mode either On or Off default Appendix 115 www dell com support dell com 116 POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Boot Sequence This feature allows you to change the boot sequence for devices Option Settings e Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer generates an error message e Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer generates an error message e CD Drive The computer attempts to boot from the CD drive If no CD 1s in the drive or if the CD has no operating system the computer generates an err
9. C D card not a graphics card see page 81 and restarting the computer 2 Itthe problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see Resolving Software and Hardware Incompatibilities on page 58 4 If the problem persists contact Dell see page 123 Q yellow green off Advanced Troubleshooting 51 www dell com support dell com Light Pattern Problem Description eooo Another failure has occurred A B C D The computer is in a normal operating condition after POST A B C D Q yellow green O off Dell Diagnostics Suggested Resolution Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 99 If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see page 111 to make sure the boot sequence is correct for the devices installed on your computer If the problem persists contact Dell see page 123 None CAUTION Before you begin any of the procedures in
10. Codes Local Numbers and Toll Free Numbers 00800 44 14 95 18 00800 44 14 00 83 2108129810 2108129811 2108129800 2108129812 toll free 1 866 540 3355 1 800 999 0136 toll free 1 877 270 4609 2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 1600 33 8045 1600 33 8044 1600 33 8046 Appendix 129 www dell com support dell com Country City International Access Code Country Code City Code Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1 Italy Milan International Access Code 00 Country Code 39 City Code 02 Jamaica 130 Appendix Website and E Mail Address Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard General Support dial from within Jamaica only Area Codes Department Name or Service Area Local Numbers and Toll Free Numbers 1850 543 543 0570 908 0800 01 204 4014 01 204 4014 0570 906
11. E mail ap_support dell com Technical Support OptiPlex Latitude Inspiron Dimension and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Transaction Sales Corporate Sales Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Corporate Sales Transaction Sales General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 65 1228 toll free 00801 651 227 toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 1800 006 009 toll free 1800 006 006 1 800 805 8035 toll free 1 866 540 3355 Appendix 137 www dell com support dell com Country City International Access Code Country Code City Code U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Uruguay 138 Appendix Department Name or Service Area Website and E Mail Address Website support euro dell com Area Codes Local Numbers and Toll Free Numbers Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support Wdell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical Support direct and general Global Accounts Customer Ca
12. Gk Br SA ee See 18 Connecting Two Monitors 19 Connecting Two Monitors With VGA Connectors 19 Connecting One Monitor With a VGA connector and One Monitor Witbra DMI bOnne toF 2 25 44 ake A 20 Connecting al usa o e ae e A A 20 Changing the Display Settings 20 About Your RAID Configuration 20 RAID Level0O 21 RAID Level lwo eek bee eee di ie b 853 Soe KS 21 Configuring YourComputerforRAID 2 0200020 22 Configuring for RAID Using the Intel R Option ROM Utility 23 Configuring for RAID Using the Intel R Application Accelerator 24 Setting Up a Home and Office Network 28 Connecting to a Network Adapter 28 Network Setup Wizard o 29 Contents 3 4 Power Management 0 000004 29 OVE W asa da BA Se ee eS A A site 29 Standby Mode as oh amp ee Hs He ee ee OH eA RE He 29 Hibermate Mode gt 24 8 ane SG e RG ae SES eS a we 30 Power Options Properties 0 0 0004 30 Hyper Threading o 31 Solving Problems Troubleshooting Tips 0000004 33 Battery Problems 33 Card Fan Problems 33 Drive Problems o 34 CD and DVD drive problems 34 Hard drive problems
13. ISP for setup instructions Setting Up and Using YourComputer 13 www dell com support dell com 14 Setting Up Your Internet Connection To set up an AOL or MSN connection l Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup If you do not have an MSN Explorer or AOL icon on your desktop or 1f you want to set up an Internet connection with a different ISP l Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet In the next window click the appropriate option e If you do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e Ifyou have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually e If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup Es NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP
14. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo FE your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference Appendix 121 www dell com support dell com 122 This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been t
15. MOUS reas O a 119 Floppy Drive e 120 COS AndIDIVDS 2 ba a e ad See a 120 Dell Technical Support Policy U S Only 120 Definition of Dell Installed Software and Peripherals 121 Definition of Third Party Software and Peripherals 121 FCC Notices U S Only 121 ClasSA ota aa b ts e a ma EEG tad e 122 Glass EA e es Sw a 122 FCC Identification Information 0028 122 Contacting Dell 2 2 2 0 123 MEXA Giese ae teat er rasta e tes e ees 141 Contents 7 8 Contents Finding Information What Are You Looking For Find it Here e Warranty information Dell Product Information Guide e Safety instructions e Regulatory information e Ergonomics information e End User License Agreement a e How to set up my computer Setup Diagram Finding Information 9 www dell com support dell com What Are You Looking For e Service Tag and Express Service Code e Microsoft Windows License Label e Latest drivers for my computer e Answers to technical service and support questions e Online discussions with other users and technical support e Documentation for my computer e How to use Windows XP e Documentation for my computer e Documentation for devices such as a modem 10 Finding Information Find it Here Service Tag and Microsoft Windows License These labels are located on your computer
16. Malaysia Fax Switchboard Technical Support Electronics and Accessories Area Codes Local Numbers and Toll toll free Free Numbers 120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 120 981 690 81 44 556 3468 toll free toll free toll free 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 050 200 3800 050 200 3600 604 633 4949 2194 6202 2194 6000 050 200 3801 Appendix 131 www dell com support dell com Country City International Access Code Country Code City Code Latin America Luxembourg International Access Code 00 Country Code 352 Macao Country Code 853 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 132 Appendix Department Name or Service Area Website and E Mail Address Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com Technical Support Brussels Belgium Home Small Business Sales Brussels Belgium Corporate Sales Brussels Belgium Customer Care Brussels Belgium Fax Brussels Belgium Switch
17. a lamp CHECK THE DIAGNOSTIC LIGHTS See page 49 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer 1s at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality Solving Problems 47 wos pap110ddns woo ap mmm Solving Problems 48 Advanced Troubleshooting Diagnostic Lights CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled A B C and D on the back panel see page 63 The lights can be yellow or green When the computer starts normally the lights
18. any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet PowerConnect and Axim are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DHM September 2004 P N U7035 Rev A00 Contents Finding Information o 9 1 Setting Up and Using Your Computer Setting Up a Printer 11 Printer Cable co ced Mad koe eek ee oe a Ne Re AG gh he ese soos ea 11 Connecting a USB Printer 11 Connecting a Parallel Printer 12 Connecting to the Internet 13 Setting Up Your Internet Connection 002 14 Playing CDs or DVDs 15 Adjusting the Volume 16 Adjusting the Picture 0 00 00 0000 17 Copying CDs and DVDs LL 17 How to CopvaCDorDVD oaaae aaa a 17 Using Blank CD Rs and CD RWs 00000 18 elptul gt lt os ek A e ek
19. before the computer exits from standby mode or hibernate mode e Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down menu and click OK Hibernate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings you defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click the Start button and click Help and Support 2 Inthe Help and Support window click Performance and maintenance 3 In the Performance and maintenance window click Conserving power on your computer Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of OE certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 Setting Up and Using Your Computer 31 www dell com support dell com 32 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper T hreading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and informat
20. before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish restarting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen that appears click Restore Advanced Troubleshooting 95 7 www dell com support dell com 58 8 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete When prompted click Finish to reboot the computer NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot When prompted click Yes The computer restarts Because the computer is restored to 1ts original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on Click Next The System Restore screen appears and the computer restarts After the computer restarts click OK Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 2 3 4 5 Click the Start button and click Cont
21. com e support dell com technical support e premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below Es NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Country City International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba Department Name or Service Area Website and E Mail Address General Support General Support Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC la_enterprise dell com Customer Care Tech Support Tech Support Services Sales General Support Area Codes Local Numbers and Toll Free Numbers toll free 800 335 0031 1 800 805 5924 toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 toll free 800 1578 Appendix 123 www dell com support dell com
22. dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax Website support euro dell com E mail http support euro dell com se sv emaildell Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales Website support euro dell com E mail Tech_support_central_Europe Wdell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard Area Codes Local Numbers and Toll Free Numbers 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 9 722 95 83 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 0544 811 411 0544 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Country City International Access Code Country Code City Code Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 Trinidad Tobago Turks and Caicos Islands Department Name or Service Area Website and E Mail Address Website support ap dell com
23. electrical shock always unplug your computer from the electrical outlet before opening the cover O NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 Ifyou are replacing a hard drive that contains data you want to keep back up your files before you begin to remove the hard drive 2 Follow the procedures in Before You Begin on page 59 Removing and Installing Parts Removing a Hard Drive 1 Disconnect the power and data cable from the drive and from the system board 2 Press in on the tabs on each side of the drive and slide the drive up and out ze SZ tabs 2 hard drive Removing and Installing Parts 91 www dell com support dell com 92 Installing a Hard Drive 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that it is configured for your computer 3 If your replacement hard drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket rails to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail 4 Install the hard drive into the computer by gently sliding the drive into place until you hear it s
24. files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 Es NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Power Management Overview The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state 1t was in before it entered the mode Es NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time out When the computer exits from s
25. flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution The computer is in a normal off condition ora Plug the computer into a working electrical O O O O possible pre BIOS failure has occurred outlet and press the power button A B C D loceo A possible processor failure has occurred Contact Dell see page 123 A BCD Q yellow green O off Advanced Troubleshooting 49 www dell com support dell com Light Pattern Problem Description Memory modules are detected but a memory ooe e failure has occurred A B C D oeoo A possible graphics card failure has occurred A B C D A possible tloppv or hard drive failure has occurred A B C D 0 029 A possible USB failure has occurred A B C D Q yellow green O off 50 Advanced Troubleshooting Suggested Resolution e If you have two or more memory modules installed remove the modules reinstall one module see page 73 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see page 73 If the problem persists contact Dell see page 123 e If the computer has a graphics c
26. headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable 1s securely inserted into the headphone connector see page 61 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume 1s turned up and that the sound is not muted Video and Monitor Problems Es See the monitor documentation for troubleshooting procedures AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide lf the screen is blank CHECK THE MONITOR CABLE CONNECTION e Ensure that the graphics cable is connected as shown on the setup diagram for your computer e If you are using a graphics extension cable and removing the cable solves the problem the cable is defective e Swap the computer and monitor power cables to determine if the power cable is defective e Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light 1s blinking press a key on the keyboard or move the mouse 46 Solving Problems TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as
27. its electrical outlet before installing any cards 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot Removing and Installing Parts 77 www dell com support dell com 18 not fully seated card bracket within slot fully seated card E Y oca outside of slot 7 Before you lower the retention arm ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide 8 Press the retention arm into place securing the card s in the computer Removing and Installing Parts retention arm alignment guide alignment bar filler bracket DS A lt lt NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 9 Connect any cables that should be attached to the card Y LUM MMMM MMMM LUM MMMMM MMA UMMM MMMM MMM i See the documentation for the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 10 Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on 11 If you installed a sound card a Enter syst
28. of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later Helpful Tips e Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW only after you start Sonic RecordNow and open a RecordNow project e You must use CD Rs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos e You cannot create audio DVDs with Sonic RecordNow e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed e Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The CD RW drive needs 1 or 2 MB of the blank CD to finalize the recording e Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RW and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic support website at support sonic com for additional information Setting Up and Using Your Computer Connecting Two Monitors A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE If you are connecting two monitors that have VGA connectors you must have the optional DVI adapter If you are con
29. on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers 1f you e Upgrade your operating system e Reinstall your operating system e Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and 1f necessary update the driver Windows XP 1 Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance 2 3 Click System 4 Inthe System Properties window click the Hardware tab Advanced Troubleshooting 5 6 Click Device Manager Scroll down the list to see if any devic
30. searching for and reading the next block serial ATA RAID configured for RAID level 0 hard drive 1 hard drive 2 Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the drives For example if you have two 120 GB drives installed you have 240 GB on which to store data NOTICE Because RAID level 0 provides no data redundancy if one drive fails then the data on the other drive is also inaccessible Therefore ensure that you perform regular backups when you use a RAID level 0 configuration RAID Level 1 RAID level 1 uses a data redundancy storage technique known as mirroring When data is written to the primary drive it is then duplicated or mirrored on the other drive A RAID level configuration sacrifices high data access rates for its data redundancy advantages Setting Up and Using YourComputer 21 www dell com support dell com 22 serial ATA RAID configured for RAID level 1 segment 1 duplicated segment 2 duplicated segment 4 duplicated segment 5 duplicated segment 6 duplicated hard drive 1 hard drive 2 segment 3 duplicated If a drive failure occurs subsequent read and write operations are directed to the surviving drive A replacement drive can then be rebuilt using the data from the surviving drive Also because data is duplicated on both drives two 120 GB RAID level drives collectively have a maximum of 120 GB on which to store data Config
31. the memory e Run the Dell Diagnostics see page 52 Solving Problems IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see page 73 to ensure that your computer is successfully communicating with the memory e Ensure that you are following the memory installation guidelines see page 73 e Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Memory on page 107 e Run the Dell Diagnostics see page 52 Mouse Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CLEAN THE MOUSE See page 119 for instructions on cleaning the mouse CHECK THE MOUSE CABLE 1 Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Shut down the computer see page 59 reconnect the mouse cable as shown on the setup diagram for your computer and then restart the computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the on the setup diagram for your computer 4 Start the computer TEST THE
32. to RAID enabled mode see page 22 2 Click the Start button and point to Programs Intel R Application Accelerator Intel Application Accelerator to launch the Intel R Storage Utility Es NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 22 3 On the Actions menu select Create RAID Volume to launch the Create RAID Volume Wizard Click Next at the first screen Confirm the volume name select RAID l as the RAID level and then click Next to continue On the Select Volume Location screen click the first hard drive you want to use to create your RAID 0 volume and then click the right arrow Click a second hard drive until two drives appear in the Selected window and then click Next In the Specify Volume Size window select the Volume Size desired and click Next Click Finish to create the volume or click Back to make changes Follow Microsoft Windows procedures for creating a partition on the new RAID volume Setting Up and Using Your Computer 25 www dell com support dell com Deleting a RAID Volume Es NOTE While this procedure deletes the RAID 1 volume it also splits the RAID 1 volume into two non RAID hard drives with a partition and leaves any existing data files intact Deleting a RAID 0 volume however destroys all data on the volume 1 Click the Start button and point to Programs Intel R Application Accelerator Intel Application Accele
33. to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 35 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Setting Up and Using Your Computer Playing CDs or DVDs NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs l Press the eject button on the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer Es NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current track Pause Move forward within the current track Setting Up and Using Your Computer 15 www dell com support dell com 16 Stop Go to the previous track Eject Go to the next track A DVD player includes the following basic buttons QHUBMBMBEBBMBOUL Stop Restart the current chapter Plav Fast forward Pause Fast reverse Advance a single frame while in pause m
34. user to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list Enables or disables the onboard audio controller Set to On default so that USB devices will be detected and supported in the operating system Enables or disables the onboard PS 2 compatible mouse controller Appendix 113 www dell com support dell com LPT Port Mode LPT Port Address LPT Port DMA Serial Port 1 Video Primary Video Performance HyperThreading Performance Security Admin Password System Password Password Status Power Management AC Recovery Appendix Identifies and defines the parallel port settings You can set the parallel port to Off AT PS 2 EPP or ECP Identifies the address for the parallel port Identifies and defines the parallel port DMA settings You can set the parallel port DMA to Off DMA or DMA3 Identifies and defines the serial port settings Auto the default setting automatically configures a connector to a particular designation COMI or COM3 This setting specifies which video controller is primary when two video controllers are present on the computer If your computer s processor supports Hyper Threading this option appears in the
35. with a cotton swab moistened lightly with isopropyl alcohol 5 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Floppy Drive NOTICE Do not attempt to clean drive heads with a swab You might accidentally misalign the heads which prevents the drive from operating Clean your floppy drive using a commercially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs O NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer edge You can also touch the inside edge ot the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom ot the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerpri
36. 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark Solving Problems 35 www dell com support dell com 36 CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to 1t e Ensure that you hear a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone
37. 55 533 toll free 1 800 733 314 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 toll free 1 866 278 6818 1 800 534 3066 02 481 92 88 02 451 92 95 02 713 15 65 02 481 91 00 02 481 92 99 02 481 91 00 Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Customer Support Technical Support 0800 90 3355 Country Code 55 Technical Support Fax 51 481 5470 City Code 51 Customer Care Fax 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Tec
38. 6 slot bidirectional speed 8 GB s three 120 pins 32 bits one xl 36 pins PCI Express lane one x16 164 pins 16 PCI Express lanes Drives Externally accessible Available devices Internally accessible Connectors External connectors Serial Parallel Video Network adapter PS 2 keyboard and mouse USB Audio System board connectors Primary IDE drive Serial ATA Floppy drive Fan PCI 2 3 PCI Express xl PCI Express x16 Telephony TAPI two 3 5 inch drive bays two 5 25 inch drive bays Serial ATA drive floppy drive Zip drive USB memory devices CD drive CD RW drive DVD drive DVD RW drive and DVD and CD RW combo drive two bays for 1 inch high hard drives 9 pin connector 16550C compatible 25 hole connector bidirectional 15 hole connector RJ45 connector two 6 pin mini DIN connectors two front panel and six back panel USB 2 0 compliant connectors five connectors for line in line out microphone surround and center Low Frequency Effects LFE channel one front panel connector for headphones 40 pin connector on PCI local bus four 7 pin connectors 34 pin connector two 5 pin connectors 120 pin connector 36 pin connector 164 pin connector 4 pin connector Appendix 109 www dell com support dell com Controls and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network
39. Bae ee ho PES RE ORS 81 Gard Fan 3s o ee ea SR YRS eee a ew HS 86 DIVES o prepares de de ds hk OnE eee de we ARG eS 89 General Installation Guidelines 89 Connecting Drive Cables 89 Hard Drive ovnis dd a 4684 844 6 wh dees 90 Removing a Hard Drive 0 0 00 0004 91 Installing a Hard Drive 0048 92 Adding a Second Hard Drive 93 Front Panel Inserts o 94 FIGUDV DIVE 5 2 55 E DI a E E a 97 Removing a Floppy Drive 0 2 00048 97 Installing a Floppy Drive 00 0200 00000008 98 CD DVD Drivexg c 2 dotada wads oe a Bee eee 99 Removing a CD DVD Drive 0 00 00 2002 100 Installing a CD DVD Drive 101 o neta A IA A 103 Replacing the Battery 00028 103 Closing the Computer Cover 104 Contents 5 Appendix Specifications 0 o 107 SystemSetup 2 2 2 aa 111 OVETVICW cess oe cx ds cb es te op fee Be AE de He ae ce 111 Entering System Setup oa aa a 0000 112 System Setup Options 2000020200 0000004 113 BootSequence 0 0 0 000000000000 116 Clearing Forgotten Passwords 117 Clearing CMOS SettingS 119 Cleaning Your Computer 119 Computer Keyboard and Monitor 119
40. Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Follow the procedures in Before You Begin on page 59 Disconnect the computer power cable from the electrical outlet Lower the hinge arms to the vertical position Align the two clips on the inside of the front door with the two hinge arms UN Bb UY NP Press inward on the front door until 1t clips to both hinge arms front door clips N gt y MD panel door in vertical EOS position Removing and Installing Parts Opening the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover l Follow the procedures in Before You Begin on page 59 NOTICE Ensure that sufficient space exists to support the open cover at least 30 cm 1 ft of desk top space 2 Lay the computer on its side so that the arrow on the bottom of the computer points up 3 Open the cover a Facing the back of the computer press the release button on the right side of the computer with one hand while pulling up on the top of the cover with the other hand b Press the release button on the left side of the computer with one hand while pulling up on the top of the cover with the othe
41. Dell Dimension 8400 Series CD or DVD activity light CD or DVD drive eject button USB 2 0 hard drive light connectors 2 headphone connector power button On computers with a Service Tag floppy drive parallel connector power connector 4 voltage selection switch EMTS diagnostic lights serial connector mouse connector keyboard connector surround connector center LFE connector line in connector line out connector l network adapter microphone connector USB 2 0 connectors 6 F DVI connector VGA video connector IA PCI card 3 PCI Express x1 card 1 PCI Express x16 card 1 slots TV OUT connector optional sound card connectors Not present on all computers www dell com support dell com Notes Notices and Cautions Es NOTE A NOTE indicates important information that helps you make better use of your computer O NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice O 2004 Dell Inc All rights reserved Reproduction in
42. ECTRICAL OUTLET 38 Solving Problems The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly Es NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at
43. Hard Drive to Non RAID Rebuilding a Degraded RAID 1 Volume If your computer does not have a spare hard drive and the computer has reported a degraded RAID I volume you can manually rebuild the computer s redundancy mirror to a new hard drive by performing the following steps 1 Click the Start button and point to Programs Intel R Application Accelerator Intel Application Accelerator to launch the Intel R Storage Utility 2 Right click the available hard drive to which you want to rebuild the RAID 1 volume and click Rebuild to this Disk 3 You can use your computer while the computer is rebuilding the RAID volume Setting Up a Home and Office Network Connecting to a Network Adapter Es NOTE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a network device network adapter network device SS network adapter connector on computer network cable Setting Up and Using Your Computer Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing
44. LFE connector to attach your subwoofer Access connectors for any installed PCI cards three slots and PCI Express cards one x16 slot and one xl slot Optional If you have a modem connect a telephone cable to either of the modem connectors Do not connect the telephone cable to the network connector NOTE Not all modems have two connectors If your monitor has a DVI connector plug it into the DVI connector on the computer If your monitor has a VGA connector plug it into the VGA connector on the computer Removing and Installing Parts 14 network adapter To attach your computer to a network or broadband device connect one end of a connector network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation 15 USB 2 0 connectors 6 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as
45. MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings Solving Problems 41 www dell com support dell com 42 REINSTALL THE MOUSE DRIVER See page 55 RUN THE HARDWARE TROUBLESHOOTER See page 58 Network Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER Tf the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 110 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See page 58 Power Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF THE POWER LIGHT IS G
46. Options List e Bypass Your computer does not test or change the current acoustics mode setting e Quiet default The hard drive operates at its most quiet setting e Suggested The hard drive operates at the level suggested by the drive manufacturer e Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but its performance Is not affected NOTE Changing the acoustics setting does not alter your hard drive image This section displays available system security options This option provides restricted access to the computer s system setup program in the same way that access to the system can be restricted with the System Password option Displays the current status of the system s password security feature and allows a new system password to be assigned and verified This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts Determines what happens when AC power is restored to the computer Auto Power On Auto Power Time Low Power Mode Remote Wake Up Suspend Mode Maintenance CMOS Defaults Event Log BIOS Update POST Behavior Fastboot Numlock Key OS Install Sets the computer to automatically turn on Choices are every day or every Monday through Friday The default setti
47. REEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 49 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation Solving Problems IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet e If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly e Ensure that the electrical outlet is working by testing it with another device such as a lamp e Ensure that the main power cable and front panel cable are securely connected to the system board see page 71 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed e Remove and then reinstall the memory modules see page 73 e Remove and then reinstall any cards see page 76 e Remove and then reinstall the graphics card if applicable see page 81 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power but an internal power problem might exist Ensure that the voltage selection switch is set to match the AC power at you
48. S 2 lt gt Donot use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter IS NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases you might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 123 IEEE 1394 Device Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and cl
49. S 44 4 2 2232S e242 A oS EES Bee SEBS 54 What Is a Driver 2 2 o 54 Identifying Drivers 2 aa o 54 Reinstalling Drivers 2 55 Restoring Your Operating System 56 Using Microsoft Windows XP System Restore 56 Using Dell PC Restore by Symantec 57 Resolving Software and Hardware Incompatibilities 58 Removing and Installing Parts Before You Begin 0000 59 Recommended Tools 59 Turning Off Your Computer 59 Before Working Inside Your Computer 60 FrontView 2 2 2 a 61 Back VIEW is eur BEE Oe AAA A 63 Front Panel Door and Hinge Arms 65 Reattaching the Hinge Arms 65 Reattaching the FrontDoor 68 Opening the Computer Cover 69 Contents 5 6 Inside Your Computer o 70 System Board Components o 71 MEMOG 30202 Bel Se dd Se ie oh SS ue tit bk Buel eh L Beat aes ta 72 DDR2 Memory Overview 2 0202 02 002 2 004 72 Addressing Memory With 4 GB Configurations 2 2 2 73 Installing Memory lt 4 dish bi fede we eh sk i we ate 73 Removing Memory 0 0 000 000008 15 Garassu 1 be Oe bk OG hee bE OEE abet ee GS b 75 PGI WardSs a sa Sao ctra ea ee ee ee 76 PGIEXpress CardS s e 4 4 2 amp an Se
50. THE DRIVE OR DISK See Cleaning Your Computer on page 119 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See page 58 RUN THE DELL DIAGNOSTICS See page 52 CD and DVD drive problems Es NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen e Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 45 34 Solving Problems Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is interrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc See Standby Mode on page 29 or search for the keyword standby in Windows Help see page 10 for information on power management modes Hard drive problems RUN CHECK DISK 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab
51. Use the Service Tag to identify your computer when you use support dell com or E contact technical a e a lil support Enter the Express Service Code to direct your call when contacting technical support The Express Service Code is not available in all countries Dell Support Website support dell com NOTE Select your region to view the appropriate support site The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information order status warranty and repair information Downloads Drivers patches and software updates Reference Computer documentation product specifications and white papers Windows Help and Support Center 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click the arrow icon 3 Click the topic that describes your problem 4 Follow the instructions on the screen Setting Up and Using Your Computer Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to Obtain and install upda
52. W DVD R or DVD CD RW combo drive Es NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions show how to make an exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes including creating CDs from audio files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial Ul How to Copy a CD or DVD Es NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches at the Sonic support website at support sonic com Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD RAM The DVD writable drives installed in Dell computers can write to DVD R and DVD RW media and can read DVD R and DVD RW media However DVD writable drives do not write to and might not read DVD RAM media In addition commercially available DVD players for home theater systems might not read all five formats Es NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow 1 Click the Start button point to All Programs Sonic RecordNow and then click RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD or DVD you want to copy 3 Cl
53. adapter Diagnostic lights Standby power light Power DC power supply Wattage Heat dissipation Voltage see the safety instructions located in the Product Information Guide for important voltage setting information Backup battery Physical Height Width Depth Weight Appendix push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems on page 42 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer yellow light A good connection exists between a 1 Gb or 1000 Mbps connection off no light The computer is not detecting a physical connection to the network yellow blinking light four lights on the back panel See Diagnostic Lights on page 49 AUX_PWR on the system board 350 W 460 7 BTU hr fixed voltage power supply 110 V at 50 60 Hz manual selection and auto sensing power supplies 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 Hz for Japanese computers 3 V CR2032 lithium coin cell 42 5 cm 16 7 inches 18 1 cm 7 1 inches 44 7 cm 17 6 inches 12 7 kg 28 lbs Environmental Temperature Operating Storage Relative humidity Maximum vib
54. an should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer Turn off your computer see page 59 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network device Disconnect any telephone or telecommunication lines from the computer Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Open the computer cover see page 69 NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal sur
55. and tightening all four screws two screws on each rail Removing and Installing Parts 101 www dell com support dell com 102 4 Gently slide the drive into place until the tabs securely click into position 5 Connect the power and data cables to the drive 6 If you are installing a new CD DVD drive rather than replacing a drive remove the front panel inserts see page 94 7 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Removing and Installing Parts 8 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable in to the network device and then plug it in to the computer 9 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 10 Enter system setup see page 111 and select the appropriate Drive option 11 Verify that your computer works correctly by running the Dell Diagnostics see page 52 Battery Replacing the Battery 4 CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an
56. ard remove the card reinstall it see page 81 and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists or the computer has integrated graphics contact Dell see page 123 Reseat all power and data cables and restart the computer Reinstall all USB devices check cable connections and then restart the computer Light Pattern Suggested Resolution 9909 No memory modules are detected A B C D Problem Description If you have two or more memory modules installed remove the modules reinstall one module see page 73 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see page 73 If the problem persists contact Dell see page 123 Memory modules are detected but a memory jeoeo A B C D configuration or compatibilitv error exists Ensure that no special memorv module memorv connector placement requirements exist see page 73 Verifv that the memorv modules that vou are installing are compatible with vour computer see page 73 If the problem persists contact Dell see page 123 A possible expansion card failure has occurred 1 Determine if a conflict exists by removing a A B
57. ata files System Restore does not monitor your data files or recover them Es NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 55 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories gt System Tools and then click System Restore Ensure that Restore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type Advanced Troubleshooting 4 Select a restore point and click Next Ifa calendar date has only one restore point then that restore point is automatically selected If two or more restore po
58. available size Press lt Enter gt to create the volume Press lt y gt to confirm that you want to create the RAID volume Confirm that the correct volume configuration is displayed on the main Intel Option ROM screen Use the up and down arrow keys to select Exit and press lt Enter gt Install the operating system Deleting a RAID Volume Es NOTE When you perform this operation all data on the RAID drives will be lost Es NOTE If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option ROM your computer will become unbootable Press lt Ctrl gt lt i gt when you are prompted to enter the Intel RAID Option ROM utility Use the up and down arrow keys to highlight Delete RAID Volume and press lt Enter gt Use the up and down arrow keys to highlight the RAID volume you want to delete and press L Delete gt Press lt y gt to confirm the deletion of the RAID volume Press lt Esc gt to exit the Intel Option ROM utility Configuring for RAID Using the Intel R Application Accelerator If you already have one hard drive with the operating system installed on 1t and you want to add a second hard drive and reconfigure both drives into a RAID volume without losing the existing operating system and any data you need to use the migrating option see Migrating to a RAID 0 Volume on page 26 or Migrating to a RAID Volume on page 27 Create a RAID 0 Volume or RAID 1 Volume onl
59. board Brussels Belgium Technical Support Customer Service Xiamen China Transaction Sales Xiamen China Website support ap dell com Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension Inspiron and Electronics and Accessories Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales Area Codes Local Numbers and Toll Free Numbers 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 3420808075 toll free 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 toll free 0800 105 34 160 910 29 693 115 toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 800 888 202 toll free 1 800 888 213 Country City International Access Code Country Code City Code Mexico International Access Code 00 Country Code 52 Montserrat Netherlands Antilles Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 New Zealand International Access Code 00 Country Code 64 Nicaragua Department Name or Service Area Website and E Mail Address Customer Technical Support Sales Customer Service Main General Support General Support Website support euro dell com Technical Support Technical Support Fax Home Small Business Customer Care Relati
60. bsite support euro dell com E mail http support euro dell com no no emaildell Technical Support Relational Customer Care Home Small Business Customer Care Switchboard Fax Switchboard General Support General Support Website support euro dell com E mail pl_support_tech Wdell com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard Website support euro dell com E mail support euro dell com pt en emaildell Technical Support Customer Care Sales Fax General Support General Support General Support General Support Area Codes Local Numbers and Toll Free Numbers 671 16882 671 17575 23162298 671 16800 671 16865 001 800 507 0962 0800 50 669 57 95 700 27 95 999 5795999 57 95 806 5797998 5797999 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 1 800 805 7545 toll free 1 877 441 4731 1 800 882 1521 toll free 1 877 270 4609 Country City International Access Code Country Code City Code Singapore Singapore Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Website support ap dell com International Access Code 005 Country Code 65 Slovakia Prague International Access Code 00 Country Code 421 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Southeast Asia
61. ce for which you are installing the driver Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and click Next Click Browse and browse to the location to which you previously extracted the driver files When the name of the appropriate driver appears click Next Click Finish and restart your computer Advanced Troubleshooting 55 www dell com support dell com 56 Restoring Your Operating System You can restore your operating system in the following ways e Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files e Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page 10 NOTICE Make regular backups of your d
62. d computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 1 877 673 3355 8001 3605 Appendix 139 wos pap110ddns woo ap mmm Appendix 140 Index A audio See sound battery problems 33 replacing 103 BIOS 111 boot sequence about 116 changing 116 117 option settings 116 booting to a USB device 116 C card fan installing 86 problems 33 cards installing PCI 76 installing PCI Express 81 PCI 76 PCI Express 81 PCI Express card fan 86 PCI Express slots 64 PCI slots 64 removing PCI 80 removing PCI Express 85 cards continued slots 64 75 types supported 75 CD DVD drive activity light
63. e electrical outlet Remove the front panel door by gently snapping it off the two hinge arms Removing and Installing Parts 65 www dell com support dell com 66 4 Remove the front panel insert above the door bay area by pulling the bottom of the insert with your fingers front panel TOND use fingers to pull here 5 Lift both hinge arms to the horizontal position 6 Use the two view slots to align the pivot bar with the two pivot bar slots Removing and Installing Parts pivot bar slots 2 view slots 2 pivot bar hinge arms 2 in horizontal position SA ME Bb IR NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components 7 Pull the arms toward you until they snap into position If the hinge arms do not snap back into position on the first attempt slightly reposition the arms and try again 8 After the hinge arms snap into position lower and raise the arms two or three times to properly seat them 9 Reattach the front panel insert 10 Reconnect the computer power cable to the electrical outlet 11 Reattach the front door see page 68 Removing and Installing Parts 67 www dell com support dell com 68 Reattaching the Front Door AN CAUTION
64. e has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see page 55 Reinstalling Drivers O NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 CON SDS UI Ll W i Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver Manually Reinstalling Drivers 1 O ON DS U Ll W NN pl After copying the required driver files to your hard drive click the Start button and right click My Computer Click Properties Click the Hardware tab and click Device Manager Double click the type of devi
65. e memory module in DIMM connector 1 the connector closest to the processor before you install modules in the other connectors Removing and Installing Parts matched pair of memory modules in DIMM connectors 1 and 2 white securing clips matched pair of memory modules S Np in DIMM connectors 3 and u aaa black securing clips Es NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4 Addressing Memory With 4 GB Configurations Your computer supports a maximum of 4 GB of memory when you use four 1 GB DIMMs Current operating systems such as Microsoft Windows XP can only use a maximum of 4 GB of address space however the amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions
66. ect Source Hard Drive screen double click the hard drive from which you want to migrate and click Next 8 On the Select Member Hard Drive screen double click the hard drive to select the member drive that you want to act as the mirror in the array and click Next On the Specify Volume Size screen select the volume size you want and click Next NOTE In the following step you will lose all data contained on the member drive EN o 10 Click Finish to start migrating or click Back to make changes You can use your computer normally during migration process Creating a Spare Hard Drive A spare hard drive may be created with a RAID 1 array The spare hard drive will not be recognized by the operating system but you will be able to see the spare drive from within Disk Manager or the Intel Option ROM Utility When a member of the RAID 1 array is broken the computer automatically rebuilds the mirror array using the spare hard drive as the broken member s replacement To Mark a Drive as a Spare Hard Drive 1 Click the Start button and point to Programs Intel R Application Accelerator Intel Application Accelerator to launch the Intel R Storage Utility 2 Right click the hard drive you want to mark as a spare hard drive 3 Click Mark as Spare Setting Up and Using Your Computer 27 www dell com support dell com To Remove Spare Marking From a Spare Hard Drive 1 Right click the spare hard drive icon 2 Click Reset
67. ecurely click 5 Connect the power and data cable to the drive and to the system board see page 71 Removing and Installing Parts 6 Check all connectors to be certain that they are properly cabled and firmly seated 7 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 8 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 If the drive you just installed is the primary drive insert a bootable floppy disk into drive A 10 Turn on the computer 11 Enter system setup see page 111 and update the appropriate Drive option 12 Exit system setup and restart the computer 13 Partition and logically format your drive before you proceed to the next step See the documentation for your operating system for instructions 14 Test the hard drive by running the Dell Diagnostics see page 52 15 Ifthe drive you just installed is the primary drive install your operating system on the hard drive Adding a Second Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cov
68. eferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard Area Codes Local Numbers and Toll Free Numbers 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 0825 004719 0825 338 339 01 55 9471 00 01559471 00 01 55947101 06103 766 7200 0180 5 224400 06103 766 9570 06103 766 9420 06103 766 9560 06103 766 9555 06103 766 7000 Country City International Access Code Country Code City Code Greece International Access Code 00 Country Code 30 Grenada Guatemala Guyana Hong Kong International Access Code 001 Country Code 852 India Department Name or Service Area Website and E Mail Address Website support euro dell com E mail support euro dell com gr en emaildell Technical Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax General Support General Support General Support Website support ap dell com Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division Technical Support Sales Large Corporate Accounts Sales Home and Small Business Area
69. em setup see page 111 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel Removing and Installing Parts 79 www dell com support dell com 80 12 13 If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see page 111 select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 U Bb W N 10 Follow the procedures in Before You Begin on page 59 Press the lever on the card retention arm and raise the retention arm If necessary disconnect any cables connected to the card Grasp the card by its top corners and ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 123 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Lower the reten
70. ence Drives Diskette Drive Drives 0 through 5 Drive Controller Onboard Devices NIC Controller Audio Controller USB Mouse Port Lists system information such as the computer name the BIOS version number and date system tags and other system specific information Identifies whether the computers processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed Displays current date and time settings The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restartthe computer this option appears inthe system setup menu To boot from a USB memory device selectthe USB device and move it so it becomes the first device in the list Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Identifies the drives attached to the SATA or PRI IDE connectors on the system board and lists the capacity for hard drives Identifies and defines the SATA controller settings for RAID You can set the SATA controller to RAID Autodetect AHCI RAID Autodetect ATA or RAID On You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts the
71. er O NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 Check the documentation for the drive to verify that it is configured for your computer Follow the procedures in Before You Begin on page 59 Remove the two plastic rails from the inside of the hard drive bay by gently pulling the rails up and out of the bay 4 Attach the rails to the hard drive using the two screws attached to the rails Ensure that the rail tabs are positioned at the back of the hard drive NOTICE Do not install any drive into the lower hard drive bay until you have removed the green drive rails from the inside of the hard drive bay 5 Remove the first hard drive from the upper bay and install it in the lower bay a Disconnect the power and the data cable from the back of the first hard drive b Press in the two rail tabs and pull the first hard drive out of the upper bay Removing and Installing Parts 93 www dell com support dell com 94 c Gently slide the first hard drive into the lower bay until you hear a click d Reconnect the power and data cable to the back of the first hard drive 6 Gently slide the new hard drive into the upper bay until you hear a click 4 ot rail tabs 2 WP pe WS q ll second hard drive in IK upper bay first hard drive in lower bay hard drive bay Connect a power cable t
72. es that you wantto keep on the RAID volume 8 On the Select Source Hard Drive screen double click the hard drive from which you want to migrate and click Next 9 On the Select Member Hard Drive screen double click the hard drive to select the member drive to span the stripe array and click Next 10 On the Specify Volume Size screen select the Volume Size you want and click Next 26 Setting Up and Using Your Computer Es NOTE In the following step you will lose all data contained on the member drive 11 Click Finish to start migrating or click Back to make changes You can use your computer normally during the migration process Migrating to a RAID 1 Volume l Set your computer to RAID enabled mode see page 22 2 Click the Start button and point to All Programs Intel R Application Accelerator Intel Application Accelerator to launch the Intel R Storage Utility Es NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 22 3 On the Actions menu click Create RAID Volume From Existing Hard Drive to launch the Migration Wizard Click Next on the first Migration Wizard screen Enter a RAID volume name or accept the default From the drop down box select RAID 1 as the RAID level 4 5 6 Es NOTE Select the hard drive that already has the data or operating system files that you want to maintain on the RAID volume as your source hard drive 7 On the Sel
73. es to electrical outlets and turn them on Right click the My Computer icon and click Properties Click the General tab To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Follow the procedures in Before You Begin on page 59 Press out the securing clip at each end of the memory module connector Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Gurde NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Removing and Installing Parts 75 www dell com support dell com 16 Your Dell computer provides the following slots for PCI and PCI Express cards
74. ested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorientor relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations e Model number DHM Company name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Appendix Contacting Dell To contact Dell electronically you can access the following websites e www dell
75. face to dissipate any static electricity that could harm internal components Removing and Installing Parts Front View On computers with a floppy drive 1 CD or DVD drive activity light 2 CD or DVD drive eject button 3 floppy drive eject button 4 floppy drive activity light The drive light is on when the computer reads data from the CD or DVD drive Press to eject a disc from the CD or DVD drive Press to eject a floppy disk from the floppy drive On computers with an optional floppy drive The floppy drive light is on when the computer reads data from 5 hard drive activity light or writes data to the floppy drive Wait until this light turns off before you remove the floppy disk from the drive On computers with an optional floppy drive The hard drive light is on when the computer reads data from or writes data to the hard drive The light might also be on when a device such as your CD player is operating Removing and Installing Parts 61 www dell com support dell com 62 power button Service Tag headphone connector USB 2 0 connectors 2 front panel door Press to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown Used to identify your computer when you access the Dell Support website or call technical support Use the headphone connector to attach headphones and most k
76. file you want to store on the RAID volume If you do not know the average file size choose 128 as your strip size 7 Use the up and down arrow keys to change the strip size and press lt Enter gt 8 Select the desired capacity for the volume and press lt Enter gt The default value is the maximum available size 9 Press lt Enter gt to create the volume 10 Press lt y gt to confirm that you want to create the RAID volume 11 Confirm that the correct volume configuration is displayed on the main Intel Option ROM screen 12 Use the up and down arrow keys to select Exit and press lt Enter gt 13 Install the operating system Creating a RAID Level 1 Configuration l Set your computer to RAID enabled mode see page 22 2 Press lt Ctrl gt lt i gt when you are prompted to enter Intel RAID Option ROM 3 Use the up and down arrow keys to highlight Create RAID Volume and press lt Enter gt Setting Up and Using Your Computer 23 www dell com support dell com 24 10 11 12 Enter a RAID volume name or accept the default and press lt Enter gt Use the up and down arrow keys to select RAID1 Mirror and press lt Enter gt If there are more than two hard disks available use the up and down arrow keys and space bar to select the two disks you want to use to make up your array and then press lt Enter gt Select the desired capacity for the volume and press lt Enter gt The default value is the maximum
77. hnical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Sales Customer Support and Technical Support toll free 1230 020 4823 Country Code 56 City Code 2 Appendix 125 www dell com support dell com Country City International Access Code Country Code City Code China Xiamen Country Code 86 City Code 592 Colombia Costa Rica 126 Appendix Department Name or Service Area Website and E Mail Address Technical Support website support dell com cn Technical Support E mail cn_support dell com Customer Care E mail customer_cn dell com Technical Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Support servers and storage Technical Support projectors PDAs printers switches routers and so on Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Que
78. ick Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device 1s listed Windows recognizes the device Solving Problems 37 www dell com support dell com IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see page 123 IF YOU HAVE PROBLEMS WITH A NON DELL IEEE 1394 DEVICE Contact the manufacturer of the IEEE 1394 device Keyboard Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Shut down the computer see page 59 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer e Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See page 58 Lockups and Software Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See page 49 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE EL
79. ick Exact Copy Setting Up and Using Your Computer 17 www dell com support dell com 18 4 To copy the CD or DVD e Ifyou have one CD or DVD drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD and copies 1t to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD into the CD or DVD drive and click OK e Ifyou have two CD or DVD drives select the drive into which you have inserted your source CD or DVD and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD Once you have finished copying the source CD or DVD the CD or DVD that you have created automatically ejects Using Blank CD Rs and CD RWs Your CD RW drive can write to two different types of recording media CD Rs and CD RWs including high speed CD RWs Use blank CD Rs to record music or permanently store data files After creating a CD R you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWs to write to CDs or to erase rewrite or update data on CDs Your DVD writable drive can write to four different types of recording media CD Rs CD RWs including high speed CD RWs DVD Rs and DVD RWs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage
80. in this section follow the safety instructions located in the Product Information Guide 4 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing and Installing Parts 99 www dell com support dell com 100 Removing a CD DVD Drive l Follow the procedures in Before You Begin on page 59 2 Disconnect the power and data cables from the back of the drive power N A ke cable 3 Press inward on the two tabs on the sides ot the drive and then slide the drive upward and remove it from the drive bay Removing and Installing Parts Installing a CD DVD Drive 1 If you are installing a new drive unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting Connect the new drive to the set of rails that are attached to the inside of the cover If a set of rails is not attached inside the cover contact Dell see page 123 If you are installing a replacement drive and the new drive does not have the bracket rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting
81. inds of speakers Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras or for bootable USB devices see System Setup on page 111 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards Open the door to use the front panel connectors NOTE The front door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see page 65 Removing and Installing Parts Back View 1 power connector 2 voltage selection switch may not be available on all computers 3 parallel connector 4 diagnostic lights 4 5 mouse connector 107 11 Not present on all computers Insert the power cable See the safetv instructions located in the Product Information Guide tor more information Connect a parallel device such as a printer to the parallel connector If you have a USB printer plug it into a USB connector Use the lights to help you troubleshoot a computer problem based on the diagnostic code For more information see Diagnostic Lights on page 49 Plug a standard mouse into the green mouse connector Turn off the computer and any attached devices before you connect a mouse to the computer If you have a USB mouse plug it into a USB connecto
82. ints are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Undoing the Last System Restore O NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data
83. ion about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 Inthe Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see page 111 For more information on Hyper Threading search the Knowledge Base on the Dell Support website at support dell com Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part 1s correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s e If an error message occurs in a program see the program s documentation Battery Problems A CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the
84. ions located in the Product Information Guide Computer Keyboard and Monitor A CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating To clean your monitor screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball Appendix 119 www dell com support dell com 120 Wipe the ball with a clean lint free cloth Blow carefully into the ball cage to dislodge dust and lint If the rollers inside the ball cage are dirty clean the rollers
85. isconnect it from the electrical outlet Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Open the computer cover see page 69 Locate the 3 pin password jumper PASS on the system board see page 71 and attach the jumper to pins 1 and 2 to reenable the password feature Close the computer cover see page 104 O NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Appendix Clearing CMOS Settings A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Follow the procedures in Before You Begin on page 59 Reset the current CMOS settings a Locate the 3 pin CMOS jumper CLR CMOS on the system board see page 71 b Remove the jumper plug from pins 2 and 3 c Place the jumper plug on pins 1 and 2 and wait approximately 5 seconds d Replace the jumper plug on pins 2 and 3 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Cleaning Your Computer AN CAUTION Before you begin any of the procedures in this section follow the safety instruct
86. joysticks or cameras or for bootable USB devices 16 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 17 line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 18 center Low Frequency Use the yellow center LFE connector to attach your subwoofer Effects LFE connector On computers with a sound card use the connector on the card 19 keyboard connector If you have a standard keyboard plug it into the purple keyboard connector If you have a USB keyboard plug 1t into a USB connector 20 serial connector Connect a serial device such as a handheld device to the serial port Front Panel Door and Hinge Arms To prevent damage to your computer the tront panel door is designed to break away if it is lifted up too far If the front panel door is open and it 1s pushed inward too hard the hinge arms may also break away the hinge arms are loose when they are detached Reattaching the Hinge Arms A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide l Follow the procedures in Before You Begin on page 59 Disconnect the computer power cable from th
87. k of the computer 3 Connect the DVI connector on the other monitor to the DVI white connector on the back of the computer Connecting a TV Es NOTE To connect a TV to your computer you must purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer Follow the procedures in Before You Begin on page 59 Connect one end of the S video cable to the TV OUT connector on the back of the computer Connect the other end of the S video cable to the S video input connector on your TV Connect the VGA or DVI monitor A W N E Changing the Display Settings l After you connect the monitor s or TV turn on the computer The Microsoft Windows desktop displays on the primary monitor 2 Enable clone mode or extended desktop mode in the display settings e In clone mode both monitors display the same image e In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card About Your RAID Configuration This section provides an overview of the RAID configuration that you might have selected when you purchased you
88. least 8 to 10 seconds until the computer turns off Then restart your computer Solving Problems 39 www dell com support dell com 40 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer e Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information e Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements If necessary install additional memory see page 73 e Reseat the memory modules see page 72 to ensure that your computer is successfully communicating with
89. located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis l Follow the procedures in Before You Begin on page 59 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Press out the securing clip at each end of the memory module connector Removing and Installing Parts 13 www dell com support dell com 1 memorv connector closest to processor e SSS I CA Lal securing clips 2 a Lae connector 4 Align the notch on the bottom of the module with the crossbar in the connector pe notch memory module gt cutouts 2 4 f Ma crossbar O NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module 714 Removing and Installing Parts 6 y II Close the computer cover O NOTICE To connect a network cable first plug the cable into the network device and then plug it into 10 the computer Connect your computer and devic
90. manufacturer s instructions AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 103 If the battery still does not work properly contact Dell see page 123 Card Fan Problems AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE CABLE CONNECTIONS Ensure that the card fan cable is connected firmly to the card fan connector on the system board see page 71 Solving Problems 33 www dell com support dell com Drive Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My Computer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer CLEAN
91. n and Pacific Technical Support Dimension Inspiron and Electronics and Accessories Technical Support OptiPlex Latitude and Dell Precision Technical Support PowerApp PowerEdge PowerConnect and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales Website support euro dell com E mail czech_dell dell com Technical Support Customer Care Fax Tech Fax Switchboard Sales Website support euro dell com E mail dell_za_support Wdell com Gold Queue Technical Support Customer Care Sales Fax Switchboard toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 604 633 4949 toll free 1 800 394 7412 toll free 1 800 394 7419 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 011 709 7715 0117097710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 Customer Technical Support Customer Service Countries and Sales Penang Malaysia Appendix 135 www dell com support dell com Country City International Access Code Country Code City Code Spain Madrid International Access Code 00 Country Code 34 City Code 91 Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 136 Appendix Department Name or Service Area Website and E Mail Address Website support euro
92. necting two flat panel monitors at least one of them must have a VGA connector If you are connecting a TV you may connect only one monitor VGA or DVI in addition to the TV If you purchased a graphics card that supports dual monitors follow these instructions to connect and enable your monitors The instructions tell you how to connect either two monitors each with a VGA connector one monitor with a VGA connector and one monitor with a DVI connector or a TV Connecting Two Monitors With VGA Connectors l Follow the procedures in Before You Begin on page 59 Es NOTE If your computer has integrated video do not connect either monitor to the integrated video connector If the integrated video connector is covered by a cap do not remove the cap to connect the monitor or the monitor will not function 2 Connect one of the monitors to the VGA blue connector on the back of the computer 3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI white connector on the back of the computer optional DVI adapter TRA L white connector TV OUT connector VGA blue connector Setting Up and Using Your Computer 19 www dell com support dell com 20 Connecting One Monitor With a VGA connector and One Monitor With a DVI Connector l Follow the procedures in Before You Begin on page 59 2 Connect the VGA connector on the monitor to the VGA blue connector on the bac
93. nector j DS PCI Express x1 card connector PCI card connectors PCI SLOT 1 PCI SLOT 2 PCI SLOT 3 processor power connector 12V PWR telephony connector TELEPHONY back of computer Removing and Installing Parts 71 www dell com support dell com 12 Memory You can increase your computer memory by installing memory modules on the system board Your computer supports DDR2 memory For additional information on the type of memory supported by your computer see Memory on page 107 DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size speed and technology If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label on the upper right corner of the module to determine the module s capacity 256MB 2R XX XXX Es NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors and 2 Or A pair of matched memory modules installed in DIMM connectors and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do not install ECC memory modules e If you install mixed pairs of DDR2 400 MHz PC2 3200 and DDR2 533 MHz PC2 4200 memory the modules function at the slowest speed installed e Be sure to install a singl
94. ng is Off This feature does not work if you turn off your computer using a power strip or surge protector Sets time to automatically turn on the computer Time is kept in a 24 hour format hours minutes Change the start up time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector When Low Power Mode is selected remote wakeup events no longer power up from Hibernate or Off This option allows the computer to power up when a NIC or Remote Wakeup capable modem receives a wake up signal On is the default setting On w Boot to NIC allows the computer to attempt to boot from a network prior to using the boot sequence NOTE Normally the system can be powered up remotely from suspend mode hibernate mode or when powered off When Low Power Mode in the Power Management menu is enabled the computer can only be powered up remotely from Suspend The options are Sl a suspend state where the computer is running in a low power mode and 3 a standby state where the power is reduced or turned off for most components however system memory remains active This setting restores the computer s factory installed default settings Displays the system event log After downloading a new version of the BIOS use this option to identify and define the location of the
95. nnectors on the back panel of the computer 11 If you removed an add in network connector a Enter system setup see page 111 select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer 12 Install any drivers required for the card as described in the card documentation Card Fan NOTICE PCI Express graphics card that run higher than 75 W require an additional cooling fan Otherwise your card could overheat and damage your computer If a card fan is not present in your computer and you are installing a graphics card that runs at 75 W or higher contact Dell see page 123 to find out how to purchase a card fan A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 4 CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover l Follow the procedures in Before You Begin on page 59 2 If spare drive rails are installed on the inside of the computer cover remove them by gently pulling the rails up and out Removing and Installing Parts card fan bracket top edge of card fan bracket hooks on inside of computer cover 3 Slide the card fan bracket onto the hooks on the inside of the computer cover Removing and Installing Parts 87 www dell com support dell com 4 Press
96. ntation Removing a PCI Express Card 1 2 3 4 9 Follow the procedures in Before You Begin on page 59 Press the lever on the card retention arm and raise the retention arm If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top Gently pull back the securing tab grasp the card by its top corners and then ease it out of its connector If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 123 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer Lower the retention arm and press it into place securing the card s in the computer NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card s driver from the operating system Removing and Installing Parts 85 www dell com support dell com 86 10 If you removed a sound card a Enter system setup see page 111 select Audio Controller and then change the setting to On b Connect external audio devices to the audio co
97. ntly push in the insert If you are adding a floppy drive and you purchased the drive from Dell you received a front panel insert in your floppy drive kit Attach this insert over the front of the drive bay front panel floppy drive insert included in the floppy drive AN floppy drive light floppy drive eject button If you are adding a floppy drive that was not purchased from Dell reattach the empty insert frame over the front of the drive bay 96 Removing and Installing Parts Floppy Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Follow the procedures in Before You Begin on page 59 Es NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 98 Removing a Floppy Drive 1 Disconnect the power and data cables from the back of the floppy drive 2 Disconnect the other end of the data cable from the system board power cable wr data cable gt we 3 Press inward on the two tabs on the sides of the drive slide the drive upward and then remove it from the floppy drive bay Removing and Installing Parts 97 www dell com support dell com Installing a Floppy Drive 1 If you are replacing a drive and the new drive does not have the bracke
98. nts and scratches Cleaning products for CDs are safe to use on DVDs Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Appendix Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Readyware and Custom Factory Integration Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated
99. o sound from speakers Es NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound 1s not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers IS automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE lurn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 45 www dell com support dell com RUN THE SPEAKER DIAGNOSTICS REINSTALL THE SOUND DRIVER See page 55 RUN THE HARDWARE TROUBLESHOOTER See page 58 No sound from
100. o the drive Connect the data cable to the drive and to the system board see page 71 Close the computer cover see page 104 7 8 9 O NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Front Panel Inserts If you are installing a new floppy or CD DVD drive instead of replacing a drive remove the front panel inserts 1 Open the cover to a 90 degree angle 2 Locate the insert that is in front of the drive bay that you want to use 3 From inside the computer press in the release tab of the insert Removing and Installing Parts insert release tab 4 From the outside ot the computer pull the insert away from the computer s front panel 5 Remove the insert from the insert frame by pressing on the four tabs Removing and Installing Parts 95 www dell com support dell com N insert frame for floppv drive bav 6 Reattach the empty insert frame over the front of the drive bay the insert frame fits only one way insert frame for CD DVD drive bay a Face the front of the computer and slip the left side of the insert in to the left side of the drive bay opening b Slightly press the right side insert release tab and ge
101. o the middle connector on the interface cable is the secondary device drive 1 See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting Connecting Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Some drives may also have an audio connector one end of the audio cable attaches to the drive connector and the other end attaches to the system board Drive Interface Connectors Serial ATA Connector interface cable Se ok interface MS Removing and Installing Parts 89 www dell com support dell com 90 Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector When you connect an DE cable ensure that you align the colored stripe with the pin connector When you disconnect an IDE cable grasp the colored pull tab and pull until the connector detaches When you connect and disconnect a serial ATA cable hold the cable by the connector at each end Es NOTE The system board serial ATA connector may have an attached cover or shroud Power Cable Connector power input Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide i CAUTION To guard against
102. ode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs click Help on the CD or DVD player if available Adjusting the Volume Es NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs Accessories Entertainment and then click 2 Volume Control In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Setting Up and Using Your Computer Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task click Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels Click the drop down menu under Color quality and then click Medium 16 bit Click OK Copying CDs and DVDs Es NOTE Ensure that you follow all copyright laws when you create CDs or DVDs This section applies only to computers that have a CD R CD RW DVD R
103. onal Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and workstations Home and Small Business Government and Business Sales Fax General Support Area Codes Local Numbers and Toll Free Numbers 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 toll free 1 866 278 6822 001 800 882 1519 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 toll free 0800 446 255 toll free 0800 443 563 0800 446 255 0800 444 617 0800 441 567 0800 441 566 001 800 220 1006 Appendix 133 www dell com support dell com Country City International Access Code Country Code City Code Norway Lysaker International Access Code 00 Country Code 47 Panama Peru Poland Warsaw International Access Code 011 Country Code 48 City Code 22 Portugal International Access Code 00 Country Code 351 Puerto Rico St Kitts and Nevis St Lucia St Vincent and the Grenadines 134 Appendix Department Name or Service Area Website and E Mail Address We
104. onnector on the printer and snap the two clips into the two notches Setting Up and Using Your Computer parallel connector on computer connector on printer X screws 2 parallel printer N clips 2 cable SS 38 notches 2 a q 4 Turn on the printer and then turn on the computer If the Add New Hardware Wizard window appears click Cancel U 5 Install the printer driver if necessary See the documentation that came with your printer Connecting to the Internet Es NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections e DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your
105. or message e USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu Es NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive Es NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see page 111 1 If you are booting to a USB device connect the USB device to a USB connector see page 61 Turn on or restart your computer When F2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F 12 gt If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 59 and try again The Boot Device Menu appears listing all available boot devices Each device has a number next to it Appendix 4 At the bottom of the menu enter the number of the device that is to be used for the current boot only For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt
106. r Removing and Installing Parts 63 www dell com support dell com 10 11 surround connector line in connector TV OUT connector DVI video connector optional sound card connectors card slots 5 12 modem connector s 13 VGA video connector 64 Use the black surround connector to attach multichannel capable speakers On computers with a sound card use the connector on the card Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR On computers with a sound card use the connector on the card Connects your computer to a TV For more information see Connecting to the Internet on page 13 If your monitor has a DVI connector plug it into the DVI connector on the computer If your monitor has a VGA connector plug it into the VGA connector on the computer e Line in connector Use the blue line in connector to attach a record playback device such as a cassette player CD player or VCR Microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program e Line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers e Surround connector Use the black surround connector to attach multichannel capable speakers e Center Low Frequency Effects LFE connector Use the yellow center
107. r computer Although several RAID configurations are available Dell offers either RAID level 0 or RAID level 1 for its Dimension computers A RAID level 0 configuration is recommended for high performance gaming and a RAID level configuration is recommended for the data integrity requirements of digital photography and audio The Intel RAID controller on your computer can only create a RAID volume using two physical drives If a third drive is present then that drive cannot be made part of a RAID volume using the Intel RAID configuration program although it can be used as a spare drive ina RAID 1 configuration see Creating a Spare Hard Drive on page 27 However if four drives are present in Setting Up and Using Your Computer your computer then each pair of drives can be made into RAID level 0 or RAID level 1 volumes The drives should be the same size in order to ensure that the larger drive does not contain unallocated and therefore unusable space Es NOTE RAID levels do not represent a hierarchy A RAID level 1 configuration is not inherently better or worse than a RAID level 0 configuration RAID Level 0 RAID level 0 uses a storage technique known as data striping to provide a high data access rate Data striping is a method of writing consecutive segments or stripes of data sequentially across the physical drives to create a large virtual drive Data striping allows one of the drives to read data while the other drive is
108. r hand c Hold the bottom of the computer with one hand and then pull open the cover with the other hand release button arrow j II j l Sy A 7III77777 PITIT 7ITITI7777777 pda TIIIITIII77 TITITITII7 LELIT EILIT 77777777777 TELETELE se back of computer release button Removing and Installing Parts 69 www dell com support dell com 70 Inside Your Computer A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Follow the procedures in Before You Begin on page 59 floppy drive hard drive CD DVD drive system board On computers with fl drive a Toppy drive heat sink and blower assembly Removing and Installing Parts System Board Components SATA connectors SATA 0 password hard drive activity light for add in SATA 1 SATA 2 SATA 3 jumper PASS cards SCSI LED IDE drive connector PRI IDE front panel connector FRONT floppy drive PANEL connector FLOPPY Ne AR internal speaker SPKR standby power BY card fan connector memory module connectors 1 2 3 4 light AUX_PWR El PCI FAN main power p kl ji sj jumper connector POWER E B CLR CMOS ae battery socket BATTERY processor fan connector CPU FAN a PESSxIb card l Ho front panel audio FP AUD processor and heat sink con
109. r location if applicable Ensure that the processor power cable is securely connected to the system board see page 71 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices on a power strip e Multiple power strips connected to the same electrical outlet Printer Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE If you need technical assistance for your printer contactthe printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 43 www dell com support dell com CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information e Ensure that the printer cables are securely connected to the printer and the computer see page 11 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing 1t with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ens
110. ration Operating Storage Maximum shock 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft 40 to 65 C 40 to 149 F 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 Gat 3 to 200 Hz at 1 octave min Operating bottom half sine pulse with a change in velocity of 20 inches sec 50 8 cm sec Storage 27 G faired square wave with a velocity change of 200 inches sec 508 cm sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft System Setup Overview Use system setup as follows e To change the system configuration information after you add change or remove any hardware in your computer e To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Before you use system setup it 1s recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Appendix 111 www dell com support dell com 112 Entering System Setup 1 Turn on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait un
111. rator to launch the Intel R Storage Utility 2 Right click the Volume icon of the RAID volume you want to delete and select Delete Volume On the Delete RAID Volume Wizard screen click Next Highlight the RAID volume you want to delete in the Available box click the right arrow button to move the highlighted RAID volume into the Selected box and then click Next 5 Click Finish to delete the volume Migrating to a RAID 0 Volume l Set your computer to RAID enabled mode see page 22 2 Click the Start button and point to All Programs Intel R Application Accelerator Intel Application Accelerator to launch the Intel R Storage Utility Es NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 22 3 On the Actions menu select Create RAID Volume From Existing Hard Drive to launch the Migration Wizard Click Next on the Migration Wizard screen Enter a RAID volume name or accept the default From the drop down box select RAID 0 as the RAID level EI ou a NOTE Select the strip size closest to the size of the average file you want to store on the RAID volume If you do not know the average file size choose 128 as your strip size Select the appropriate strip size from the drop down box and then click Next 7 Es NOTE Select the hard drive that you want to use as your source hard drive it should be the hard drive containing the data or operating system fil
112. rd to read 47 mouse 41 network 42 power 42 power light conditions 42 printer 43 program crashes 39 program stops responding 39 programs and Windows compatibility 39 restore to previous operating state 56 scanner 44 screen is blank 46 screen is hard to read 47 software 39 40 sound and speakers 45 technical support policy 119 144 Index problems continued troubleshooting tips 33 video and monitor 46 volume adjusting 45 Product Information Guide 9 Program Compatibility Wizard 39 RAID configuring 20 regulatory information 9 reinstalling Windows XP 56 S safety instructions 9 SATA See serial ATA scanner problems 44 screen See monitor serial ATA 90 Service Tag 10 62 settings system setup 111 Setup Diagram 9 software Hyper Threading 31 problems 39 40 sound problems 45 volume 45 sound connectors about 64 center LFE 65 line in 64 line out 65 surround 64 speaker problems 45 volume 45 specifications audio 108 computer information 107 connectors 109 controls and lights 110 drives 109 environmental 111 expansion bus 108 memory 107 physical 110 power 110 processor 107 technical 107 video 107 standby mode 29 support contacting Dell 123 policy 119 support dell com 10 system board 71 System Restore 56 system setup about 111 entering 112 options 115 screens 112 T technical suppo
113. re Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax General Support 0870 908 0500 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01544373195 01544373 199 01544573 19 0870 907 4000 01344 860 456 0870 907 4006 toll free 000 413 598 2521 Country City International Access Code Country Code City Code U S A Austin Texas International Access Code 011 Country Code 1 U S Virgin Islands Venezuela Department Name or Service Area Website and E Mail Address Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public government education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbishe
114. rol Panel Click Performance and Maintenance Click System Click the System Restore tab Ensure that Turn off System Restore is unchecked Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 2 3 4 Click the Start button and click Help and Support Type hardware troubleshooter in the Search field and click the arrow to start the search Click Hardware Troubleshooter in the Search Results list In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Advanced Troubleshooting Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer see page 59 and Before Working Inside Your Computer see page 60 e You have read the safety information in your Dell Product Information Guide e Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following
115. rt policy 119 transferring information to a new computer 29 troubleshooting Dell Diagnostics 52 diagnostic lights 49 Hardware Troubleshooter 58 Help and Support Center 10 restore to previous operating state 56 tips 33 TV connect to computer 19 20 64 U USB booting to devices 116 connectors 62 65 V wizards VGA Files and Settings Transfer Wizard 28 conocio G Network Setup Wizard 29 video Program Compatibility connector 64 Wizard 39 problems 46 voltage selection switch 63 volume adjusting 45 W warranty information 9 Windows XP Device Driver Rollback 55 Files and Settings Transfer Wizard 28 Hardware Troubleshooter 58 Help and Support Center 10 Hyper Threading 31 Network Setup Wizard 29 Program Compatibility Wizard 39 reinstalling 56 scanner 45 System Restore 56 Index 145 146 Index
116. ry 1 batterv socket 4 tab NA 6 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on 8 Enter system setup see page 111 and restore the settings you recorded in step 1 9 Properly dispose of the old battery See the Product Information Guide for battery disposal information Closing the Computer Cover A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives Ensure that no tools or extra parts are left inside the computer Close the cover a b c d Pivot the cover down Press down on the right side ot the cover until it closes Press down on the left side of the cover until it closes Ensure that both sides of the cover are locked If not repeat all of step 3 Removing and Installing Parts O NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts 105 www dell com support dell com 106 Removing and In
117. s not bring the computer out of hibernation because the keyboard and the mouse do not function when the computer is in hibernate mode Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropriately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings for starting standby mode or hibernate mode turning off the monitor and turning off the hard drive The Power schemes drop down menu displays the following schemes e Always On default If you want to use your compu
118. stalling Parts Appendix Specifications Processor Processor type Cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Computer Information Chipset DMA channels Interrupt levels BIOS chip NVRAM NIC System clock Video Type Intel Pentium 4 with HT Technology NOTE Not all Pentium 4 processors support Hyper Threading technology 512 KB 1 MB or 2 MB 400 and 533 MHz DDR2 unbuffered SDRAM four 256 MB 512 MB or 1 GB non ECC 256 MB 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 73 to verify the amount of memory available to the operating system F0000h Intel 925X Express or Intel 925XE Express eight 24 4 Mb Integrated network interface capable of 10 100 1000 communication 800 or 1066 MHz data rate depending on your processor PCI Express Appendix 107 www dell com support dell com 108 Audio Type Expansion Bus Bus type Bus speed PCI connectors connector size connector data width maximum PCI Express connector connector size connector data width maximum PCI Express connector connector size connector data width maximum Appendix ADI 1980 AC97 Codec NOTE This audio type is present only on computers with integrated sound capabilities PCI 2 3 PCI Express xl and x16 PCI 33 MHz PCI Express xl slot bidirectional speed 500 MB s x1
119. t present in your computer and you are installing a graphics card that runs higher than 75 W contact Dell see page 123 to find out how to purchase a card fan 11 If you installed a PCI Express graphics card that runs at 75 W or higher install the card fan see page 86 12 Connect any cables that should be attached to the card See the documentation that came with the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 13 Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on Removing and Installing Parts 14 15 16 If you installed a sound card a Enter system setup see page 111 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel If you installed an add in network adapter and want to disable the integrated network adapter a Enter system setup see page 111 select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel Install any drivers required for the card as described in the card docume
120. t rails attached remove the rails from the old drive by removing the two screws that secure each rail to the drive Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and then inserting and tightening all four screws two screws on each rail screws 4 Nay Gently slide the drive into place until the tabs securely click into position Attach the power and data cables to the floppy drive Connect the other end of the data cable to the connector labeled FLOPPY on the system board see page 71 98 Removing and Installing Parts 5 If you are installing a new floppy drive rather than replacing a drive remove the front panel inserts see page 94 6 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents 7 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable in to the network device and then plug it in to the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see page 111 and select the appropriate Diskette Drive option 10 Verify that your computer works correctly by running the Dell Diagnostics see page 52 CD DVD Drive A CAUTION Before you begin any of the procedures
121. tandby mode it returns to the operating state it was in before it entered standby mode To set standby mode to automatically activate after a defined period of inactivity 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click the Start button click Turn Off Computer and then click Stand by To exit from standby mode press a key on the keyboard or move the mouse NOTICE If your computer loses power while in standby mode it may lose data Setting Up and Using YourComputer 29 www dell com support dell com 30 Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in before it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Pressing a key on the keyboard or moving the mouse doe
122. ted drivers e Connect the printer to the computer e Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer Es NOTE You can connect USB devices while the computer is turned on 1 Complete the operating system setup if you have not already done so 2 Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way Setting Up and Using Your Computer 11 www dell com support dell com 12 USB connector on computer 9 A l USB printer cable h USB connector mL printer E A fi 4 U Connecting a Parallel Printer 1 Complete the operating system setup it you have not already done so 2 Turn off the computer see page 59 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the c
123. ter with no power conservation e Home Office Desk If you use your computer as a home or office computer and you require minimal power conservation e Portable Laptop If your computer is a portable computer that you use for traveling Setting Up and Using Your Computer e Presentation If you want your computer to run without interruption using no power conservation e Minimal Power Management If you want your computer to run with minimal power conservation e Max Battery If your computer is a portable computer and you run your computer from batteries for extended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme NOTICE If you set the hard drive hard disk to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive Advanced Tab The Advanced tab allows you to e Place the power options icon Y in the Windows taskbar for quick access e Set the computer to prompt you tor your Windows password
124. the next section If you are removing but not replacing a card see Removing a PCI Express Card on page 85 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI card see Installing a PCI Card on page 76 Installing a PCI Express Card l Follow the procedures in Before You Begin on page 59 2 Press the lever on the card retention arm and raise the retention arm Removing and Installing Parts 81 www dell com support dell com 82 lever retention arm filler bracket Removing and Installing Parts top of retention mechanism x16 card card connector x1 card q7 connector Ko connector 3 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 4 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retention mechanism by pressing the tab and pulling up on the top Gently pull the securing tab grasp the card by its top corners and then ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer A CAUTION Some network adapters a
125. the top edge of the card fan bracket toward the computer cover until it clicks top edge of card fan bracket card fan bracket a AS REN AER PEN P PRA p non ERE PERRA K R PERE PEREA AEREA card fan cable i 7 fan connector on system board Route the card fan cable through the cabling slots Plug the card fan cable into the card fan connector PCI FAN on the system board see page 71 7 Ifyou removed drive rails in step 2 you may attach them to the side of the card fan bracket for convenient storage 8 Close the computer cover see page 104 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 9 Connect your computer and devices to their electrical outlets and then turn them on 88 Removing and Installing Parts Drives Your computer supports a combination of these devices e Up to two hard drives e One optional floppy drive e One optional Zip drive e Uptotwo CD or DVD drives General Installation Guidelines Connect serial ATA hard drives to the system board connectors labeled SATA 0 SATA 1 SATA 2 or SATA 3 Connect CD DVD drives to the connector labeled PRI IDE When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is the primary or the boot device drive 0 and the device attached t
126. this section follow the safety instructions located in the Product Information Guide If you experience a problem with your computer perform the checks in Solving Problems on page 33 and run the Dell Diagnostics before you contact Dell for technical assistance O NOTICE The Dell Diagnostics works only on Dell computers 1 Turn on or restart your computer 2 When the DELL logo appears press lt F12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 59 and try again 3 When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt 52 Advanced Troubleshooting 4 When the Dell Diagnostics Main Menu appears select the test you want to run see page 53 Dell Diagnostics Main Menu l After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Tests a specific device You can customi
127. through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufacturer of the product FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system 1s considered to be a Class A digital device
128. til you see the Microsoft Windows desktop Then shut down your computer see page 59 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Appendix Options List This field appears on the left side of the system setup window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Option Field This field contains information about each option In this field you can view your current settings and make changes to your settings Use the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field System Setup Options Es NOTE Depending on your computer and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info CPU Info Memory Info Date Time Boot Sequ
129. tion arm and press it into place securing the card s in the computer NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Close the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card s driver from the operating system If you removed a sound card a Enter system setup see page 111 select Audio Controller and then change the setting to On b Connect external audio devices to the audio connectors on the back panel of the computer If you removed an add in network connector a Enter system setup see page 111 select Network Controller and then change the setting to On b Connect the network cable to the integrated connector on the back panel of the computer Removing and Installing Parts PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card O NOTICE PCI Express graphics card that run higher than 75 W require an additional cooling fan Otherwise your card could overheat and damage your computer If a card fan is not present in your computer and you are installing a graphics card that runs at 75 W or higher contact Dell see page 123 to find out how to purchase a card fan PCI Express Aad PCI Express x1 card PCI Express PCI Express x1 card slot x16 card slot If you are installing or replacing a PCI Express card follow the procedures in
130. tools e Small flat blade screwdriver e Phillips screwdriver e Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer l Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b Inthe Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for 4 seconds Removing and Installing Parts 59 www dell com support dell com 60 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety A O O gt CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technici
131. ue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts General Support General Support Area Codes Local Numbers and Toll Free Numbers toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free toll free 980 9 15 3978 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 0800 012 0435 Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Country City International Access Code Country Code City Code Czech Republic Prague International Access Code 00 E mail czech_dell dell com Website support euro dell com Country Code 420 Technical Support 22995 212 Customer Care 22531 2 07 Fax 22931 Dia Tech Fax 2253 1 2IL Switchboard 22537 2711 Denmark Copenhagen Website support euro dell com International Access Code 00 E mail Country Code 45 http support euro dell com dk da emaildell Technical Support 7023 0182 Customer Care Relational 7023 0184 Home Small Business Customer Care 3287 5505 Switchboard Relational 3287 1200 Switchboard Fax
132. ugh any size drives may be used to create a RAID configuration using the Intel Option ROM utility ideally the drives should be of equal size In a RAID level 0 configuration the size of the array will be the size of the smallest disk multiplied by the number two of disks in the array In a RAID level 1 configuration the size of the array will be the smaller of the two disks used Creating a RAID Level 0 Configuration NOTICE You will lose any data on your hard drives when you create a RAID configuration using the following procedure Back up data you want to keep before continuing Es NOTE The following procedure should only be used if you are reinstalling your operating system The following procedure should not be used to migrate an existing storage configuration to RAID 0 Set your computer to RAID enabled mode see page 22 Press lt Ctrl gt lt i gt when you are prompted to enter the Intel R RAID Option ROM utility Use the up and down arrow keys to highlight Create RAID Volume and press lt Enter gt Enter a RAID volume name or accept the default and press lt Enter gt Use the up and down arrow keys to select RAIDO Stripe and press lt Enter gt CO U A A WN e If there are more than two hard disks available use the up and down arrow keys and space bar to select the two disks you want to use to make up your array and then press lt Enter gt Es NOTE Select the strip size closest to the size of the average
133. unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery fy CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 111 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 59 3 Locate the battery socket see page 71 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt nonconducting object such as a plastic screwdriver Removing and Installing Parts 103 www dell com support dell com 104 5 Insert the new battery into the socket with the side labeled facing up and snap the battery into place batte
134. ure that the Print to the following port s setting is LPTI Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE If you need technical assistance for your scanner contact the scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information e Ensure that the scanner cables are securely connected to the scanner and the computer 44 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner 1s listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide N
135. uring Your Computer for RAID At some point you may want to configure your computer for RAID if you did not select a RAID configuration when you purchased your computer You must have at least two hard drives installed in your computer to set up a RAID configuration For instructions on how to install a hard drive see page 92 You can use one of two methods to configure RAID hard drive volumes One method uses the Intel R Option ROM utility and is performed before you install the operating system onto the hard drive The second method uses the Intel Application Accelerator or Intel Storage Utility and this method is performed after you have installed the operating system and the Intel Storage Utility Both methods require that you set your computer to RAID enabled mode before starting any of the RAID configuration procedures in this document Setting Your Computer to RAID Enabled Mode l Enter system setup see page 112 2 Use the up and down arrow keys to highlight Drives and press lt Enter gt 3 Use the up and down arrow keys to highlight Drive Controller and press lt Enter gt 4 Use the left and right arrow keys to highlight RAID On press lt Enter gt and then press lt Esc gt Setting Up and Using Your Computer 5 Use the left and right arrow keys to highlight Save Exit and press lt Enter gt to exit system setup and resume the boot process Configuring for RAID Using the Intel R Option ROM Utility Es NOTE Altho
136. utomatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 6 Ifyou are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab 7 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot not fully seated card fully seated bracket card within slot bracketcaught outside of slot 8 If you replaced a card that was already installed in the computer and you removed the top of the retention mechanism you may reinstall the top Removing and Installing Parts 83 www dell com support dell com 84 9 Before you lower the retention arm ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide 10 Press the retention arm into place securing the card s in the computer retention arm alignment guide alignment bar filler bracket N lt N A O NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment Y MMM MMMM MMM ey a a a a B BA LUMMM MMM MM Fi If a card fan is no
137. wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on all computers VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider Error Messages A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared Solving Problems A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTER
138. ws label 10 modem connector 64 problems 35 monitor blank 46 clone mode 20 connect DVI 19 20 connect TV 19 20 connect two 19 20 connect VGA 19 20 display settings 20 extended desktop mode 20 hard to read 47 problems 6 motherboard See system board mouse connector 63 problems 41 network connector 65 Network Setup Wizard 29 problems 42 setting up 28 Network Setup Wizard 29 0 operating system reinstalling Windows XP 56 P password clearing 117 jumper 117 PC Restore 57 PCI cards installing 76 removing 80 PCI Express cards card fan 86 installing 81 removing 85 playing CDs 15 playing DVDs 15 power button 62 connector 63 conserving 29 hibernate mode 30 31 managing 29 options 30 options advanced 31 options hibernate 31 options schemes 30 problems 42 standby mode 29 power light conditions 42 Power Options Properties 30 printer cable 11 connecting 1 parallel 12 problems 43 setting up 11 USB 11 problems battery 33 blue screen 39 card fan 33 Index 143 problems continued CD drive 34 CD RW drive 35 computer crashes 38 39 computer stops responding 38 39 Dell Diagnostics 52 diagnostic lights 49 drives 34 DVD drive 34 e mail 35 error messages 36 general 38 hard drive 35 IEEE 1594 57 Internet 35 keyboard 38 memory 40 modem 35 monitor is blank 46 monitor is ha
139. y when You are adding two new drives to an existing single drive computer and the operating system is on the single drive and you want to configure the two new drives into a RAID volume You already have a two hard drive computer configured into an array but you still have some space left on the array that you want to designate as a second RAID volume Setting Up and Using Your Computer Creating a RAID 0 Volume Es NOTE When you perform this operation all data on the RAID drives will be lost l Set your computer to RAID enabled mode see page 22 2 Click Start and point to Programs Intel R Application Accelerator Intel Application Accelerator to launch the Intel R Storage Utility Es NOTE If you do not see an Actions menu option you have not yet set your computer to RAID enabled mode see page 22 3 On the Actions menu select Create RAID Volume to launch the Create RAID Volume Wizard and then click Next 4 On the Select Volume Location screen click the first hard drive you want to include in your RAID 0 volume and then click the right arrow Click a second hard drive until two drives appear in the Selected window and then click Next In the Specify Volume Size window click the Volume Size desired and then click Next Click Finish to create the volume or click Back to make changes Creating a RAID 1 Volume Es NOTE When you perform this operation all data on the RAID drives will be lost l Set your computer
140. ying 17 playing 15 DVI connector 64 E e mail problems 35 End User License Agreement 9 ergonomics information 9 error messages diagnostic lights 49 troubleshooting 36 F Files and Settings Transter Wizard 28 Finding Information 9 floppy drive activity light 61 eject button 61 front panel inserts 94 installing 98 removing 97 front door hinge arms 65 reattaching 65 front panel inserts 94 H hard drive activity light 61 installing 92 installing second 93 problems 35 removing 91 hardware Dell Diagnostics 52 drives RAID configuration 20 Hardware Troubleshooter 58 headphone connector 62 Help and Support Center 10 help file Windows Help and Support Center 10 hibernate mode 30 31 Hyper Threading 31 IEEE 1394 problems 37 installing parts before you begin 59 recommended tools 59 turning off your computer 59 Internet connection about 13 connection options 13 connection setting up 14 problems 35 K keyboard connector 65 problems 38 L labels Microsoft Windows 10 Service Tag 10 62 lights back of computer 49 CD DVD drive activity 61 diagnostic 49 63 floppy drive activity 61 hard drive activity 61 memory 4 GB configurations 73 DDR2 overview 72 installation guidelines 72 installing 73 problems 40 removing 75 type supported 72 messages error 36 microphone connector 64 65 Microsoft Windo
141. ze the tests you want to run Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message appears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 123 Es NOTE The Service Tag for your computer is located at the top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Results Errors Help Function Displays the results of the test and any error conditions encountered Displays error conditions encountered error codes and the problem description Describes the test and may indicate requirements for running the test Advanced Troubleshooting 53 www dell com support dell com 54 Tab Function Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed

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