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Dell Dimension 5100C (D51CL1) PC Desktop

1. O O O CE L D calle crans A H S H TA FF E ETE FF CE EH e a ul O O EI TEE 2 Locate the 3 pin password jumper PSWD on the system board and attach the jumper plug to pins and 2 to clear the password Es NOTE When you receive your computer the jumper plug is attached to pins 2 and 3 Appendix 103 www dell com support dell com 104 Replace the computer cover see page 91 Connect your computer and monitor to electrical outlets and turn them on After the Microsoft Windows desktop appears on your computer shut down the computer see page 53 6 Turn off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board Remove the computer cover see page 59 9 Locate the 3 pin password jumper PSWD on the system board see page 103 and attach the jumper to pins 2 and 3 to re enable the password feature 10 Replace the computer cover see page 91 NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 11 Connect your computer and devices to electrical outlets and turn them on Clearing CMOS Settings s CAUTION
2. o o 21 Copying CDs and DVDS o 00002 ee eee 21 HowtoCopyaCDorDVD 20 000 e 21 Using Blank CD Rs CD RWs DVD R and DVD RW 22 Helptul Tips lt 2 2 4 2 0 eh SS 22 a bebe 4S Ss ee ng 22 Power Management 0 000 cee eee ee es 23 Standby Mode 0 00 cee ee 23 Hibernate Mode o e 24 Power Options Properties o o eee eae 24 Hyper Threading o o o o 25 Contents 3 4 Solving Problems Troubleshooting Tips 200 000000020 e 27 Battery Problems o o eee es 21 Drive Problems o o o o o 21 CD and DVD drive problems o o 28 Hard drive problems o o 29 E Mail Modem and Internet Problems 29 Error Messages 0 ica A ld Se ii 30 Media Card Reader Problems 31 IEEE 1394 Device Problems o o 31 Keyboard Problems o eee ees 32 Lockups and Software Problems 32 The computer does not startup o o 32 The computer stops responding o o 33 A program stops responding o o e 33 A program crashes repeatedly o o o 33 A program is designed for an earlier Windows operating system 33 A solid blue screen appears
3. o o o e 33 Other software problems o o e 34 Memory Problems o 34 Mouse Problems o 0000 eee eee eee 35 Network Problems o o eee eee 36 Power ProblemS o o o e 36 Printer Problems o po ssa o dias 37 ScannerProblems 00000 a 38 Sound and Speaker Problems 39 No sound from speakers 2 2 220200 eee ee ee 39 No sound from headphones o o o o e 40 Video and Monitor Problems o 40 Ifthe screen is blank o o o o e 40 Ifthe screen is difficult to read o o 41 Contents 3 Troubleshooting Tools Diagnostic Lights 2 2 2 es 43 DellDiagnostics 2 2 ee 46 When to Use the Dell Diagnostics 2 46 Dell Diagnostics MainMenu 02000 46 Drivers is ea bbe GA De aa a a e 47 What Isa Driver i aena e a a a o 47 Reinstalling Drivers o o oo e 48 Resolving Software and Hardware Incompatibilities 49 Restoring Your Operating System 49 Using Microsoft Windows XP System Restore 49 4 Removing and Installing Parts Before You Begin 3 se wb he ae Re Sos Bee ee ala 53 Recommended Tools 0 0000 eee eee 53 Turning Off YourComputer o e
4. Height 31 cm 12 2 inches Width 9 1 cm 3 6 inches Depth 36 3 cm 14 3 inches Weight 7 4 kg 16 4 lb Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity Maximum vibration Operating Storage Maximum shock Operating Storage Altitude Operating Storage System Setup Overview Use system setup as follows 20 to 80 noncondensing 0 25 G at 3 to 200 Hz at 0 5 octave min 0 5 G at 3 to 200 Hz at 1 octave min bottom half sine pulse with a change in velocity of 50 8 cm sec 20 inches sec 27 G faired square wave with a velocity change of 508 cm sec 200 inches sec 15 2 to 3048 m 50 to 10 000 ft 15 2 to 10 668 m 50 to 35 000 ft e To change the system configuration information after you add change or remove any hardware in your computer e To set or change a user selectable option such as the user password e To read the current amount of memory or set the type of hard drive installed Appendix 97 www dell com support dell com Before you use system setup it is recommended that you write down the system setup screen information for future reference NOTICE Unless you are an expert computer user do not change the settings for this program Certain changes can make your computer work incorrectly Entering System Setup 1 Turn
5. NOTICE The Dell Support website at support dell com provides approved drivers for Dell computers If you install drivers obtained from other sources your computer might not work correctly Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver use Windows XP Device Driver Rollback to replace the driver with the previously installed version 1 0 Nnu QO O Aa WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Right click the device for which the new driver was installed and click Properties Click the Drivers tab Click Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore to return your computer to the operating state that existed before you installed the new driver Manually Reinstalling Drivers 1 After copying the driver files to your hard drive click the Start button and right click My 2 Computer Click Properties 48 Troubleshooting Tools Click the Hardware tab and click Device Manager Double click the type of device for which you are installing the driver Double click the name of the device for which you are installing the driver Click the Driver tab and click Update Driver Click Install from a list or specific location Advanced and clic
6. Troubleshooting Tools 51 www dell com support dell com 52 4 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete 5 When prompted click Finish to reboot the computer Es NOTE Do not manually shut down the computer Click Finish and letthe computer completely reboot 6 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appear such as the End User License Agreement are the same ones that appeared the first time the computer was turned on 7 Click Next The System Restore screen appears and the computer restarts 8 After the computer restarts click OK Troubleshooting Tools Removing and Installing Parts Before You Begin This chapter provides procedures for removing and installing the components in your computer Unless otherwise noted each procedure assumes that the following conditions exist e You have performed the steps in Turning Off Your Computer on page 53 and Before Working Inside Your Computer on page 53 e You have read the safety information in your Dell Product Information Guide e Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver e Phillips screwdriver Turning Off Your Comput
7. 13 IEEE 1394 connector Attach high speed serial multimedia devices such as digital video cameras Removing the Computer Cover fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide 1 Shut down the computer through the Start menu see page 53 2 Ensure that your computer and attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your computer turn them off now NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 3 Disconnect any telephone or telecommunication lines from the computer 4 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover NOTICE Ensure that sufficient space exists to support the removed cover at least 30 cm 1 ft of desk top space Removing and Installing Parts 59 www dell com support dell com 60 NOTICE Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which it is resting Lay your computer on its side with the computer cover facing up 6 Pull back the cover latch release on the top panel
8. 3 Remove the computer cover see page 59 Removing and Installing Parts 4 Pull up on the drive release latch and slide the drive towards the back of the computer Then lift up to remove the drive from the computer CD DVD drive drive release Removing and Installing Parts 77 www dell com support dell com Installing a CD DVD Drive 1 Unpack the drive and prepare it for installation Check the documentation that accompanied the drive to verify that the drive is configured for your computer If you are installing an IDE drive configure the drive for the cable select setting 2 Connect the power and CD DVD drive cables to the drive 78 Removing and Installing Parts 3 Gently slide the drive into place until you hear a click or feel the drive securely installed 4 Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Replace the computer cover 6 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 8 Enter system setup see page 97 and select the appropriate Drive option Verify that your computer works correctly by running the Dell Diagnostics see page 43 Media Card Reader For information on using the media card reader see Using a Media Card Reader Optional on page 14
9. CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Removing and Installing Parts 79 www dell com support dell com Removing a Media Card Reader 1 Follow the procedures in Before You Begin on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Remove the computer cover see page 59 Remove the CD DVD drive see page 76 Disconnect the data cable on the back of the media card reader from the front panel connector on the system board data cable 6 Pull up on the drive release latch and slide the media card reader towards the back of the computer Then lift up to remove the drive from the computer 80 Removing and Installing Parts media card reader drive release Installing a Media Card Reader 1 Follow the procedures in Before You Begin on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover see page 59 4 Remove the media card reader from its packaging and ensure all the screws are included Q drive
10. Unlock Setup Admin Password 100 Appendix Use this option with Admin Password to unlock setup options NOTE This option appears only when the Admin Password option is enabled This option provides restricted access to the computer s system setup in the same way that access to the computer can be restricted with the System Password option NOTE To delete a password enter the old password and press lt Enter gt two times System Password Displays the current status of the system s password security feature and allows a new system password to be assigned and verified Password Status This option locks the system password field with the setup password When the field is locked you can no longer disable password security by pressing lt Ctrl gt lt Enter gt when the computer starts Power Management AC Recovery Determines what happens when AC power is restored to the computer Auto Power On Sets the computer to automatically turn on Choices are every day or every Monday through Friday The default setting is Off This feature does not work if you turn off your computer using a power strip or surge protector Auto Power Time Sets time to automatically turn on the computer Time is kept in a 24 hour format hours minutes Change the start up time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This featu
11. security cable slot cover release latch computer Locate the two hinge tabs on the bottom edge of the computer 8 Grip the sides of the computer cover and pivot the cover up using the bottom hinges as leverage points 9 Release the cover from the hinge tabs and set it aside in a secure location Removing and Installing Parts Inside View of Your Computer fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide fy CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover power supply and fan CD DVD drive hard drive drive release system board power button heat sink and blower assembly Removing and Installing Parts 61 www dell com support dell com System Board Components internal speaker SPEAKER em PSWD processor fan connector FAN B serial port connector SER2 8 floppy drive connector DSKT PCI Express x16 connector PEG PCI Express x1 y connector i 44 PCI_E1 nl front panel IEEE 4 a 1394 connector ma FP 1394 A a as 0 IEEE 1394 connector IEEE O MY l O network connector Cand f
12. 256 KB for Celeron processors depending on your computer configuration pipelined burst eight way set associative write back SRAM Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address 400 MHz and 533 MHz DDR2 unbuffered SDRAM four 256 MB 512 MB 1 GB or 2 GB non ECC 256 MB 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 64 to verify the amount of memory available to the operating system F0000h Computer Information Chip set DMA channels Interrupt levels BIOS chip NVRAM NIC Intel 945G Express chip set eight 24 4Mb integrated network interface capable of 10 100 Mbps communication Appendix 93 www dell com support dell com Computer Information continued System clock 800 MHz data rate Video Type Intel integrated Graphics Media Accelerator GMA 950 Audio Type Sigmatel STAC9220 Expansion Bus Bus type PCI Express x1 and x16 Bus speed PCI Express xl slot bidirectional speed 500 MB s x16 slot bidirectional speed 8 GB sec PCI Express connector one xl connector size 36 pins connector data width maximum PCI Express connector connector size connector data width maximum one PCI Express lane one x16 164 pins 16 PCI Express lanes Drives Externally accessible Available devices Internally accessible Appendix one slimline 3 5 inch media bay one slimline 5 25
13. 31 Internet 29 keyboard 32 media card reader 31 memory 34 modem 29 monitor is blank 40 monitor is hard to read 41 mouse 35 network 36 power 36 power light conditions 36 printer 37 program crashes 33 program stops responding 33 programs and Windows compatibility 33 restore to previous operating state 49 50 scanner 38 screen is blank 40 screen is hard to read 41 software 33 34 sound and speakers 39 technical support policy 106 troubleshooting tips 27 video and monitor 40 volume adjusting 39 Product Information Guide 9 Program Compatibility Wizard 33 regulatory information 9 restoring Windows XP 49 50 S safety instructions 9 SATA See serial ATA scanner problems 38 screen See monitor serial ATA 73 Service Tag 10 settings system setup 97 Setup Diagram 9 software Hyper Threading 25 problems 33 34 sound problems 39 volume 39 speaker problems 39 volume 39 specifications audio 94 computer information 93 Index 127 specifications continued connectors 95 controls and lights 96 drives 94 environmental 97 expansion bus 94 memory 93 physical 97 power 96 processor 93 technical 93 video 94 standby mode 23 support contacting Dell 107 108 policy 106 system board 62 System Restore 49 50 system setup entering 98 options 99 screens 98 T technical support policy 106 troubleshooti
14. 34 City Code 91 Website support euro dell com E mail support euro dell com es es emaildell Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 902 100 130 902 115 236 91 722 92 00 91 722 95 83 Appendix 121 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Sweden Upplands Vasby International Access Code 00 Country Code 46 City Code 8 Website support euro dell com E mail swe_support dell com E mail Support for Latitude and Inspiron Swe nbk_kats dell com E mail Support for OptiPlex Swe_kats dell com E mail Support for Servers Nordic_server_support dell com Technical Support Relational Customer Care Home Small Business Customer Care Employee Purchase Program EPP Support Technical Support Fax Sales 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Techn
15. Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 53 2 Reset the current CMOS settings a Locate the 3 pin CMOS jumper RT CRST on the system board see page 103 b Remove the jumper plug from pins and 2 c Place the jumper plug on pins 2 and 3 and wait approximately 5 seconds d Replace the jumper plug on pins l and 2 3 Replace the computer cover see page 91 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Appendix Cleaning Your Computer fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Computer Keyboard and Monitor fy CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances e Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes on your computer and from between the keys on the keyboard O NOTICE Do not wipe the display screen with any soap or alcohol solution Doing so may damage the antiglare coating e To clean your monitor screen ligh
16. Dimension and Inspiron Technical Support outside of Japan Dimension and Inspiron Technical Support Dell Precision OptiPlex and Latitude Technical Support outside of Japan Dell Precision OptiPlex and Latitude Technical Support PDAs projectors printers routers Technical Support outside of Japan PDAs projectors printers routers Faxbox Service 24 Hour Automated Order Service Customer Care Business Sales Division up to 400 employees Preferred Accounts Division Sales over 400 employees Large Corporate Accounts Sales over 3500 employees Public Sales government agencies educational institutions and medical institutions Global Segment Japan Individual User Switchboard toll free 0120 198 498 81 44 556 4162 toll free 0120 198 226 81 44 520 1435 toll free 0120 198 433 81 44 556 3894 toll free 0120 981 690 81 44 556 3468 044 556 3490 044 556 3801 044 556 4240 044 556 1465 044 556 3433 044 556 3430 044 556 1469 044 556 3469 044 556 1760 044 556 4300 Korea Seoul International Access Code 001 Country Code 82 City Code 2 Technical Support Sales Customer Service Seoul Korea Customer Service Penang Malaysia Fax Switchboard toll free 080 200 3800 toll free 080 200 3600 toll free 080 200 3800 604 633 4949 2194 6202 2194 6000 Appendix 117 www dell com support dell com Country City International Access C
17. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board 5 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector battery positive side lt So IN battery release EE NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 6 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c Press the battery straight down into the connector until it snaps into place 7 Replace the computer cover see page 91 90 Removing and Installing Parts NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Enter system setup see page 97 and restore the settings you recorded in step 1 10 Properly dispose of
18. ha drive bracket a screws 4 oe Removing and Installing Parts 81 www dell com support dell com 82 5 Gently slide the drive into place until you hear a click or feel the drive securely installed 6 Reconnect the data cable on the back of the media card reader to the front panel connector on the system board Removing and Installing Parts Replace the CD DVD drive see page 77 Replace the computer cover see page 91 NOTICE To connect a network cable first plug the cable in to the network device and then plug it in to the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see page 97 and select the appropriate Drive option Verify that your computer works correctly by running the Dell Diagnostics see page 43 Floppy Drive Optional CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Removing a Floppy Drive 1 2 Follow the procedures in Before You Begin on page 53 Lay the computer on its side so that the system board is on the bottom of the inside of the computer Remove the comput
19. 10 21 42401 12 Puerto Rico General Support 1 800 805 7545 St Kitts and Nevis General Support toll free 1 877 441 4731 120 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers St Lucia General Support 1 800 882 1521 St Vincent and the Grenadines General Support toll free 1 877 270 4609 Singapore Singapore International Access Code 005 Country Code 65 Technical Support Dimension and Inspiron Technical Support Optiplex Latitude and Precision Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Transaction Sales Corporate Sales toll free 1800 394 7430 toll free 1800 394 7488 toll free 1800 394 7478 604 633 4949 toll free 800 6011 054 toll free 800 6011 053 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7715 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 Southeast Asian and Pacific Countries Customer Technical Support Customer Service and Sales Penang Malaysia 604 633 4810 Spain Madrid International Access Code 00 Country Code
20. 57 When the computer starts normally the lights flash After the computer starts all four lights display solid green If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern 09090 Problem Description The computer is in a normal off condition or a possible pre BIOS failure has occurred Suggested Resolution Plug the computer into a working electrical outlet and press the power button 19000 1900 A possible processor failure has occurred Contact Dell see page 108 Memory modules are detected but a memory failure has occurred e If you have two or more memory modules installed remove the modules reinstall one module see page 64 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see page 63 e If the problem persists contact Dell see page 108 Troubleshooting Tools 43 www dell com support dell com Light Pattern Problem Description Suggested Resolution 0090 A possible graphics card failure has occurred e If the computer has a graphics card remove the card reinstall it see page 66 and then restart the computer If the problem still exists install a graphics card that you know works and
21. DVD writable drives do not write to and might not read DVD RAM media In addition commercially available DVD players for home theater systems might not read all five formats Es NOTE Most commercial DVDs have copyright protection and cannot be copied using Sonic RecordNow 1 Click the Start button point to All Programs Sonic gt RecordNow and then click RecordNow 2 Click either the audio tab or the data tab depending on the kind of CD or DVD you want to copy 3 Click Exact Copy 4 To copy the CD or DVD e Ifyou have one optical drive ensure that the settings are correct and click Copy The computer reads your source CD or DVD disc and copies it to a temporary folder on your computer hard drive When prompted insert a blank CD or DVD disc into the optical drive and click OK e If you have two optical drives select the drive into which you have inserted your source CD or DVD disc and click Copy The computer copies the data on the CD or DVD to the blank CD or DVD After you finish copying the source CD or DVD the CD or DVD that you created automatically ejects Using Blank CD Rs CD RWs DVD R and DVD RW Use blank CD Rs to record music or permanently store data files After creating a CD R disc you cannot write to that CD R again see the Sonic documentation for more information Use blank CD RWSs to write to CD or to erase rewrite or update data on CDs Your DVD writable drive can write to four different types
22. See page 48 RUN THE HARDWARE TROUBLESHOOTER See page 49 No sound from headphones CHECK THE HEADPHONE CABLE CONNECTION Ensure that the headphone cable is securely inserted into the headphone connector see page 57 ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted Video and Monitor Problems Es NOTE See the monitor documentation for troubleshooting procedures AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If the screen is blank CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer e If you are using a graphics extension cable and removing the cable solves the problem the cable is defective e Swap the computer and monitor power cables to determine if the power cable is defective e Check the connector for bent or broken pins It is normal for monitor cable connectors to have missing pins CHECK THE MONITOR POWER LIGHT If the power light is off firmly press the button to ensure that the monitor is turned on If the power light is lit or blinking the monitor has power If the power light is blinking press a key on the keyboard or move the mouse 40 Solving Problems TEST THE ELECTRICAL OUTLET E
23. Support direct PAD and general Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts 500 5000 employees Customer Care Central Government Customer Care Local Government amp Education Customer Care Health Customer Care Home and Small Business Sales Corporate Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 908 0800 01544 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 Uruguay General Support toll free 000 413 598 2521 Appendix 123 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers U S A Austin Texas International Access Code 011 Country Code 1 Automated Order Status Service AutoTech portable and desktop computers Consumer Home and Home Office Technical Support Customer Service DellNet Service and Support Employee Purchase Program EPP Customers Financial Services website www dellfinancialservices com Financial Services lease loans Financial Services Dell Preferred Accounts DPA Business Customer Service and Technical Support Employee Purchase Program EPP Customers Printers and Projectors Technical Support Public gove
24. and another matched pair installed in DIMM connectors 3 and 4 black securing clips NOTICE Do not install ECC memory modules e Ifyou install mixed pairs of DDR2 400 MHz PC2 3200 and DDR2 533 MHz PC2 4300 memory the modules function at the speed of the slowest module installed Be sure to install a single memory module in DIMM connector 1 the connector closest to the processor before you install modules in the other connectors Removing and Installing Parts 63 www dell com support dell com 64 matched pair of memory modules in DIMM A connectors 1 and 2 white securing clips matched pair of memory modules in omm connectors 3 and 4 black securing clips Es NOTE Memory purchased from Dell is covered under your computer warranty NOTICE If you remove your original memory modules from the computer during a memory upgrade keep them separate from any new modules that you may have even if you purchased the new modules from Dell If possible do not pair an original memory module with a new memory module Otherwise your computer may not start properly You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4 Addressing Memory With 4 GB Configurations Your computer supports a maximum ES 4 GB of ueno when you use two 2 GB DIMMs Current operating systems such as Microsoft Windows XP can only use a maximum of 4 GB of address space however the
25. edge You can also touch the inside edge of the center hole NOTICE To prevent damaging the surface do not wipe in a circular motion around the disc 2 With a soft lint free cloth gently wipe the bottom of the disc the unlabeled side in a straight line from the center to the outer edge of the disc For stubborn dirt try using water or a diluted solution of water and mild soap You can also purchase commercial products that clean discs and provide some protection from dust fingerprints and scratches Cleaning products for CDs are safe to use on DVDs Dell Technical Support Policy U S Only Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system software programs and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the computer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at support dell com Additional technical support options may be available for purchase Dell provides limited technical support for the computer and any Dell installed software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Dell Software and Peripherals Read
26. inch drive bay Serial ATA drive USB memory devices CD drive DVD drive DVD RW drive DVD CD RW combo drive DVD RW and media card reader one bay for 1 inch high hard drive Connectors External connectors Serial IEEE 1394 Video USB Headphone Audio Network adapter Modem System board connectors IDE drive Serial ATA Fan PCI Express x1 PCI Express x16 USB MDC Front panel audio Front panel Power Processor power IEEE 1394 9 pin 16550C compatible connector one 6 pin powered back panel connector not present on certain computers one 6 pin powered front panel connector with optional media card reader 15 hole D SUB connector two front panel and five back panel USB 2 0 compliant connectors front panel miniature connector for line out five connectors for line in line out microphone surround sound and center Low Frequency Effects LFE channel S PDIF back panel connector S PDIF connector may not be present on certain computers RJ45 connector RJ11 MDC 1 5 connector one 40 pin connector one 7 pin connectors one 5 pin connectors 36 pin connector 164 pin connector 8 pin header for optional media card reader 3 5 inch bay device one 12 pin connector one 10 pin header one 34 pin header one 2 x 10 connector one 2 x 2 connector one 2 x 5 header for optional media card reader 3 5 inch bay device Appendix 95 www dell com support dell com 96 Control
27. of recording media CD Rs CD RWs including high speed CD RWs DVD Rs and DVD RWs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RW if you plan to erase rewrite or update information on that disc later Helpful Tips Use Microsoft Windows Explorer to drag and drop files to a CD R or CD RW disc only after you start Sonic RecordNow and open a RecordNow project You must use CD R discs to burn music CDs that you want to play in regular stereos CD RWs do not play in most home or car stereos Setting Up and Using Your Computer e You cannot create audio DVDs with Sonic RecordNow e Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed Do not burn a blank CD R or CD RW to its maximum capacity for example do not copy a 650 MB file to a 650 MB blank CD The optical drive needs 1 or 2 MB of the blank CD to finalize the recording e Use a blank CD RW to practice CD recording until you are familiar with CD recording techniques If you make a mistake you can erase the data on the CD RWs and try again You can also use blank CD RWs to test music file projects before you record the project permanently to a blank CD R See the Sonic support website at support sonic com for addi
28. on or restart your computer 2 When the blue DELL logo appears press lt F2 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 53 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your computer Information on the screen is divided into three areas the options list active options field and key functions Options List This Option Field This field contains information about each field appears on the left option In this field you can view your current settings and side of the system setup make changes to your settings window The field is a scrollable list containing features that define the configuration of your computer including installed hardware power conservation and security features Use the right and left arrow keys to highlight an option Press lt Enter gt to make that selection active Scroll up and down the list with the up and down arrow keys As an option is highlighted the Option Field displays more information about that option and the option s current and available settings Key Functions This field appears below the Option Field and lists keys and their functions within the active system setup field Press lt Enter gt to expand or contract each of the main option fi
29. on its connector or on its strain relief loop not on the cable itself Some cables have a connector with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 53 NOTICE To disconnect a network cable first unplug the cable from your computer and then unplug it from the network wall jack 2 Disconnect any telephone or network cables from the computer 3 Disconnect your computer and all attached devices from their electrical outlets and then press the power button to ground the system board CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover 4 Remove the computer cover see page 59 NOTICE Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components Removing and Installing Parts Front and Back View of the Computer Front View
30. repair information Service and support Service call status and support history service contract online discussions with technical support Reference Computer documentation details on my computer configuration product specifications and white papers Downloads Certified drivers patches and software updates 1 Desktop System Software DSS If you reinstall the operating system for your computer you should also reinstall the DSS utility DSS provides critical updates for your operating system and support for Dell 3 5 inch USB floppy drives Intel Pentium M processors optical drives and USB devices DSS is necessary for correct operation of your Dell computer The software automatically detects your computer and operating system and installs the updates appropriate for your configuration 10 Finding Information Dell Support Website support dell com NOTE Select your region to view the appropriate support site e Corporate government and education customers can also use the customized Dell Premier Support website at premier support dell com The website may not be available in all regions What Are You Looking For Find it Here e How to use Windows XP Windows Help and Support Center e Documentation for my computer 1 Click the Start button and click Help and Support e Documentation for devices such as a modem 2 Type a word or phrase that describes your problem and click the arrow ico
31. 0 888 202 toll free 1 800 888 213 118 Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Mexico Customer Technical Support 00 1 877 384 8979 International Access Code 00 Country Code 52 Sales Customer Service Main or 001 877 269 3383 50 81 8800 or 01 800 888 3355 001 877 384 8979 or 001 877 269 3383 50 81 8800 or 01 800 888 3355 Montserrat General Support toll free 1 866 278 6822 Netherlands Antilles General Support 001 800 882 1519 Netherlands Amsterdam International Access Code 00 Country Code 31 City Code 20 Website support euro dell com Technical Support Technical Support Fax Home Small Business Customer Care Relational Customer Care Home Small Business Sales Relational Sales Home Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable computers Technical Support for servers and storage Home and Small Business Government and Business Sales Fax 0800 4
32. 1 Aruba Website www dell com ar E mail us_latin_services dell com E mail for desktop and portable computers la techsupport dell com E mail for servers and EMC la_enterprise dell com Customer Care Tech Support Tech Support Services Sales General Support toll free 0 800 444 0730 toll free 0 800 444 0733 toll free 0 800 444 0724 0 810 444 3355 toll free 800 1578 Australia Sydney International Access Code 0011 Country Code 61 City Code 2 E mail Australia au_tech_support dell com E mail New Zealand nz_tech_support dell com Home and Small Business Government and Business Preferred Accounts Division PAD For servers and storage For desktop and portable computers Customer Care Corporate Sales Transaction Sales Fax 1 300 65 55 33 toll free 1 800 633 559 toll free 1 800 060 889 toll free 1 800 505 095 toll free 1 800 733 314 toll free 1 800 819 339 toll free 1 800 808 385 toll free 1 800 808 312 toll free 1 800 818 341 Appendix 109 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_ecurope dell com Home Small Business Sales Home Small Busine
33. 43 563 0800 505 098 0800 446 255 0800 444 617 0800 441 567 0800 441 566 Nicaragua General Support 001 800 220 1006 Appendix 119 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Norway Lysaker International Access Code 00 Country Code 47 Website support euro dell com E mail Support portable computers nor_nbk_support dell com E mail Support desktop computers nor_support dell com E mail Support servers nordic_server_support dell com Technical Support 671 16882 Relational Customer Care 671 17514 Home Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001 800 507 0962 Peru General Support 0800 50 669 Poland Warsaw Website support euro dell com International Access Code 011 E mail pl_support_tech dell com Country Code 48 Customer Service Phone 57 95 700 City Code 22 Customer Care 57 95 999 Sales 57 95 999 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal Website support euro dell com International Access Code 00 E mail support euro dell com pt en emaildell Country Code 351 Technical Support 707200149 Customer Care 800 300 413 Sales Fax 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07
34. 6 9555 Switchboard 06103 766 7000 Greece International Access Code 00 Website support euro dell com E mail support euro dell com gr en emaildell Country Code 30 Technical Support 00800 44 14 95 18 Gold Service Technical Support 00800 44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fax 2108129812 Grenada General Support toll free 1 866 540 3355 Guatemala General Support 1 800 999 0136 Guyana General Support toll free 1 877 270 4609 Hong Kong Website support ap dell com International Access Code 001 Country Code 852 E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and 2969 3191 Dell Precision Technical Support PowerApp PowerEdge 2969 3196 PowerConnect and PowerVault Gold Queue EEC Hotline 2969 3187 Customer Advocacy 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Appendix 115 www dell com support dell com Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Home and Small Business Division 2969 3155 India Technical Support 1600 33 8045 Sales 1600 33 8044 Ireland Cherrywood International Access Code 16 Country Code 353 City Code 1
35. Dell Dimension 5100C front panel door open optional floppy drive or media card reader CD or DVD drive light front panel door push to microphone connector ip USB 2 0 connectors 2 open Es IEEE 1394 connector power sr A _ A hard drive light voltage selection switch power connector line out connector line in connector _____IBEEE Ss TAL microphone connector surround sound 2 center LFE connector connector So CEL S PDIF out connector integrated video connector USB 2 0 connectors 5 IEEE 1394 connector PCI Express x16 card slot network connector PCI Express x1 card slot Not present on certain computers Model DHP www dell com support dell com Notes Notices and Cautions Es NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem fy CAUTION A CAUTION indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2005 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used i
36. Drive Cables When you install a drive you connect two cables a DC power cable and a data cable to the back of the drive and to the system board Drive Interface Connectors Most interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab or a filled in hole on the other connector Serial ATA cables go to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevents the drive from operating and could damage the controller the drive or both Serial ATA Connector interface cable a interface A Power Cable Connector To connect a drive using the power cable locate the power input connector on the system board power input connector SS power cable connector 72 Removing and Installing Parts Connecting and Disconnecting Drive Cables When removing an IDE drive data cable grasp the colored pull tab and pull until the connector detaches When connecting and disconnecting a serial ATA data cable hold the cable by the black connector at each end Like IDE connectors the serial ATA interface connectors are keyed for correct insertion that is a notch or a missing pin on one connector matches a tab o
37. Ensure that the card is fully seated in the slot 68 Removing and Installing Parts card not fully Semel D N bracket card fully seated M within slot ca outside of slot 10 Before you close the card retention door ensure that e The tops of all cards and filler brackets are flush with the alignment bar e The notch in the top of the card or filler bracket fits around the alignment guide Removing and Installing Parts 69 www dell com support dell com 70 11 Close the card retention door by snapping it into place to secure the card s retention arm PCI Express card edge connector ix g es card connector O NOTICE Do not route card cables over or behind the cards Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment 12 Connect any cables that should be attached to the card See the documentation that came with the card for information about the card s cable connections NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 13 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on 14 Install any drivers required for the card as described in the card documentation Removing a PCI Express Card 1 Follow the procedures in Before You Begin on page 53 2 If necessary disconnect any cables connecte
38. Es NOTE The front panel door does not close when you are using certain Flash Media or IEEE 1394 USB or headphone connectors Es NOTE The front panel door is removable if you remove it or accidentally knock it off its hinges it snaps back in place For instructions on how to reattach the door see page 59 Removing and Installing Parts 55 www dell com support dell com 1 CD DVD drive eject Press this button to eject a CD DVD from the drive button 2 CD DVD drive activity The drive activity light is on when the computer reads data from the CD or DVD light drive 3 USB 2 0 connectors 2 Use the front USB connectors for devices that you connect occasionally such as joysticks or cameras see System Setup on page 97 for more information on booting to a USB device It is recommended that you use the back USB connectors for devices that typically remain connected such as printers and keyboards 4 IEEE 1394 connector Attach high speed serial multimedia devices such as digital video cameras It is recommended that you use the back IEEE 1394 connector for devices that typically remain connected such as external hard drives and other storage devices 5 power button Press this button to turn on the computer NOTICE To avoid losing data do not use the power button to turn off the computer Instead perform an operating system shutdown 6 power light The power light illuminates and bl
39. Information Guide No sound from speakers Es NOTE The volume control in some MP3 players overrides the Windows volume setting If you have been listening to MP3 songs ensure that you did not turn the player volume down or off CHECK THE SPEAKER CABLE CONNECTIONS Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON Sce the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up and that the sound is not muted DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR Sound from the speakers is automatically disabled when headphones are connected to the computer s front panel headphone connector TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp ELIMINATE POSSIBLE INTERFERENCE Turn off nearby fans fluorescent lights or halogen lamps to check for interference Solving Problems 39 www dell com support dell com RUN THE SPEAKER DIAGNOSTICS SEE YOUR SPEAKER DOCUMENTATION FOR MORE INFORMATION REINSTALL THE SOUND DRIVER
40. Inthe Help and Support window click Performance and maintenance 3 In the Performance and maintenance window click Conserving power on your computer Hyper Threading Hyper Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors capable of performing certain tasks simultaneously It is recommended that you use the Microsoft Windows XP Service Pack 1 Setting Up and Using YourComputer 25 www dell com support dell com 26 SP1 or later operating system because Windows XP is optimized to take advantage of Hyper Threading technology While many programs can benefit from Hyper Threading some programs have not been optimized for Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window click the plus sign next to Processors If Hyper Threading is enabled the processor is listed twice You can enable or disable Hyper Threading through system setup For more information on accessing system setup see page 98 Setting Up and Using Your Computer Solving Problems Troubleshooting Tips F
41. Option Settings e Diskette Drive The computer attempts to boot from the floppy drive If the floppy disk in the drive is not bootable if no floppy disk is in the drive or if there is no floppy drive installed in the computer the computer generates an error message Hard Drive The computer attempts to boot from the primary hard drive If no operating system is on the drive the computer generates an error message e CD Drive The computer attempts to boot from the CD drive If no CD is in the drive or if the CD has no operating system the computer generates an error message USB Flash Device Insert the memory device into a USB port and restart the computer When F12 Boot Menu appears in the upper right corner of the screen press lt F12 gt The BIOS detects the device and adds the USB flash option to the boot menu Es NOTE To boot to a USB device the device must be bootable To make sure that your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive or memory key 1 Ifyou are booting to a USB device connect the USB device to a USB connector see page 62 2 Tur on or restart your computer 3 WhenF2 Setup F12 Boot Menu appears in the upper right corner of the screen press lt F 12 gt If you wait too long and the operating system logo appears continue t
42. Options Properties window To access the Power Options Properties window 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your power settings on the Power Schemes tab Advanced tab and Hibernate tab Power Schemes Tab Each standard power setting is called a scheme If you want to select one of the standard Windows schemes installed on your computer choose a scheme from the Power schemes drop down menu The settings for each scheme appear in the fields below the scheme name Each scheme has different settings for starting standby mode or hibernate mode turning off the monitor and turning off the hard drive The Power schemes drop down menu displays the following schemes Always On default If you want to use your computer with no power conservation e Home Office Desk If you use your computer as a home or office computer and you require minimal power conservation e Portable Laptop If your computer is a portable computer that you use for traveling Setting Up and Using Your Computer e Presentation If you want your computer to run without interruption using no power conservation e Minimal Power Management If you want your computer to run with minimal power conservation e Max Battery If your computer is a portable computer and you run your computer from batteries for ext
43. Website support euro dell com E mail dell_direct_support dell com Technical Support U K Technical Support dial within U K only Home User Customer Care Small Business Customer Care U K Customer Care dial within U K only Corporate Customer Care Corporate Customer Care dial within U K only Ireland Sales U K Sales dial within U K only Fax Sales Fax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 82690 02 696 821 14 02 696 821 13 02 696 821 12 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 Jamaica General Support dial from within Jamaica only 1 800 682 3639 116 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Japan Kawasaki International Access Code 001 Country Code 81 City Code 44 Website support jp dell com Technical Support servers Technical Support outside of Japan servers Technical Support
44. ai eg ea a ery nites aa a gue 24 Pye Orla 125 Contents 7 8 Contents Finding Information Es NOTE Some features may not be available for your computer or in certain countries Es NOTE Additional information may ship with your computer What Are You Looking For Find it Here e Warranty information Dell Product Information Guide e Terms and Conditions U S only e Safety instructions e Regulatory information wegen e Ergonomics information End User License Agreement cy e How to set up my computer Setup Diagram i i e i i e a im a i m f 1 ow 3 WY ol a a Finding Information 9 www dell com support dell com What Are You Looking For Find it Here Service Tag and Express Service Code Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer Use the Service Tag to identify your computer when you use support dell com or contact technical support Enter the Express Service Code to direct your call when contacting technical support Solutions Troubleshooting hints and tips articles from technicians online courses frequently asked questions Community Online discussion with other Dell customers Upgrades Upgrade information for components such as memory the hard drive and the operating system Customer Care Contact information service call and order status warranty and
45. amount of memory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Press out the securing clip at each end of the memory module connector Removing and Installing Parts amp 1 _ memory connector closest to processor I ae securing clips 2 a AN connector Me 4 Align the notch on the bottom of the module with the crossbar in the connector notch memory module cutouts 2 gt y NOTICE To avoid damage to the memory module press the module straight down into the connector while you apply equal force to each end of the module crossbar 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap in
46. blems on page 27 and run the Dell Diagnostics before you contact Dell for technical assistance NOTICE The Dell Diagnostics works only on Dell computers 1 Tum on or restart your computer 2 When the DELL logo appears press lt F 12 gt immediately If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 53 and try again When the boot device list appears highlight Boot to Utility Partition and press lt Enter gt When the Dell Diagnostics Main Menu appears select the test you want to run see page 46 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Option Function Express Test Performs a quick test of devices This test typically takes 10 to 20 minutes and requires no interaction on your part Run Express Test first to increase the possibility of tracing the problem quickly Extended Test Performs a thorough check of devices This test typically takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having 2 Ifa problem is encountered during a test a message app
47. ce such as a cassette player CD player or VCR On computers with a sound card use the connector on the card 58 Removing and Installing Parts 7 line out connector Use the green line out connector to attach headphones and most speakers with integrated amplifiers On computers with a sound card use the connector on the card 8 microphone side Use the pink and silver connector to attach a personal computer microphone for surround sound voice or musical input into a sound or telephony program connector On computers with a sound card the microphone connector is on the card 9 center LFE connector LFE Low Frequency Effects Audio channel found in digital surround sound audio schemes that carries only low frequency information of 80 Hz and below The LFE channel drives a subwoofer to provide extremely low bass extension Systems not using subwoofers can shunt the LFE information to the main speakers in the surround sound set up 10 S PDIF connector This connector is used to transmit digital audio without going through an analog audio conversion process 11 VGA connector If your monitor has a VGA connector plug it into the VGA connector on the computer 12 USB2 0 connectors 5 Use the back USB connectors for devices that typically remain connected such as printers and keyboards It is recommended that you use the front USB connectors for devices that you connect occasionally such as joysticks or cameras
48. crosoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access help see page 11 Troubleshooting Tools 49 www dell com support dell com 50 NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them Es NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver use Device Driver Rollback see page 48 to resolve the problem If that is unsuccessful then use System Restore NOTICE Before you restore the computer to an earlier operating state save and close any open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories gt System Tools and then click System Restore Ensure that Rest
49. ctions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer Solving Problems 33 www dell com support dell com 34 Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION e Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly e Verify that the device drivers do not conflict with the program e If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDs SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE e Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the softwar
50. d of the S video cable to the TV OUT connector on the back of the computer Connect the other end of the S video cable to the S video input connector on your TV lt Setting Up and Using Your Computer 15 www dell com support dell com Changing the Display Settings 1 After you connect the TV turn on the computer The Microsoft Windows desktop displays on the monitor 2 Enable clone mode or extended desktop mode in the display settings e In clone mode the monitor and TV display the same image e In extended desktop mode you can drag objects from one screen to the other effectively doubling the amount of viewable work space For information on changing the display settings for your graphics card see the user s guide in the Help and Support Center click the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card Setting Up a Home and Office Network Connecting to a Network Adapter Es NOTE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a telephone wall jack 1 Connect the network cable to the network adapter connector on the back of your computer Insert the cable until it clicks into place and then gently pull it to ensure that it is secure 2 Connect the other end of the network cable to a netwo
51. d to the card 3 Gently pull back the securing tab grasp the card by its top corners and then ease it out of its connector Removing and Installing Parts 4 If you are removing the card permanently install a filler bracket in the empty card slot opening If you need a filler bracket contact Dell see page 108 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 5 Secure the card s in the computer NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 6 Replace the computer cover reconnect the computer and devices to electrical outlets and then turn them on Remove the card s driver from the operating system 8 Install any drivers required for the card as described in the card documentation Drives Your computer supports a combination of these devices e One serial ATA drive e One FlexBay drive optional floppy drive or media card reader e One CD or DVD drive CD DVD drive FlexBay for optional floppy drive or media card reader under CD DVD drive Connect CD DVD drives to the connector labeled IDE on the system board Serial ATA hard drives should be connected to the connectors labeled SATAO or SATA2 on the system board Removing and Installing Parts 71 www dell com support dell com Connecting
52. dStep Technology will be HDD Acoustic Mode enabled for all supported processor s in the computer Bypass Your computer does not test or change the current acoustics mode setting e Quiet default The hard drive operates at its most quiet setting Suggested The hard drive operates at the level suggested by the drive manufacturer Performance The hard drive operates at its maximum speed NOTE Switching to performance mode may cause the drive to be noisier but the drive s performance is not affected NOTE Changing the acoustics setting does not alter your hard drive image Security DEP Execute Disable This section displays available system security options e Opt In default DEP is enabled by default on computers with NX capable processors Only Windows system binaries are covered by DEP with this option Applications may enable DEP protection through creating an application compatibility shim and installing that shim with the application e Opt Out DEP is enabled for all processes Users can manually create exceptions for specific applications in System Properties or IT Pros and ISVs can use the Application Compatibility Toolkit to opt out Always On Full DEP coverage with no exceptions Always Off No user mode DEP coverage Drivers and the Widows core kernel binaries are covered by DEB but no other binaries are included in the set of covered applications
53. e documentation for minimum memory requirements If necessary install additional memory see page 64 e Reseat the memory modules see page 64 to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see page 46 Solving Problems IF YOU EXPERIENCE OTHER MEMORY PROBLEMS e Reseat the memory modules see page 64 to ensure that your computer is successfully communicating with the memory e Ensure that you are following the memory installation guidelines see page 63 e Your computer supports DDR2 memory For more information about the type of memory supported by your computer see Memory on page 93 e Run the Dell Diagnostics see page 46 Mouse Problems Y CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CLEAN THE MOUSE See page 105 CHECK THE MOUSE CABLE 1 Check the cable connector for damaged or frayed cables 2 Remove mouse extension cables if used and connect the mouse directly to the computer 3 Reconnect the mouse cable as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press lt Ctrl gt lt Esc gt to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press lt Enter gt 3 After the computer turns off reconnect the mouse cable as shown on the setup diagram for your com
54. ears with an error code and a description of the problem Write down the error code and problem description and follow the instructions on the screen If you cannot resolve the error condition contact Dell see page 108 Troubleshooting Tools Es NOTE The Service Tag for your computer is located atthe top of each test screen If you contact Dell technical support will ask for your Service Tag 3 If you run a test from the Custom Test or Symptom Tree option click the applicable tab described in the following table for more information Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the selected device The Dell Diagnostics obtains configuration information for all devices from system setup memory and various internal tests and it displays the information in the device list in the left pane of the screen The device list may not display the names of all the components installed on your computer or all devices attached to your computer Parameters Allows you to customize the test by changing the test settings 4 Close the test screen to return to the Main Menu screen To exit the Dell Diagnostics and restart the computer close t
55. eee 53 Before Working Inside YourComputer 53 Front and Back View ofthe Computer 55 FRONEVIGW 5 23 esa E acd ae UM eek Ce Bing Soe ee 55 Back Views 2 4 6 4 004 u a Gare eee ee eR Be eds SRA Va Wa 57 Removing the Computer Cover 59 Inside View of Your Computer 61 System Board Components o a 62 MGI OMY Grita tt O Siete Baler ORAS dde setos le fui es Seg 63 DDR2 Memory Overview o o e eee 63 Addressing Memory With 4 GB Configurations 64 Installing Memory 00 o 64 Removing Memory 00000 eee ee eee 66 Cards 2 042 ts o See leet Ae Ue sta ed GN ahd nd 66 PCI Express Cards coord 67 Contents 5 6 Connecting Drive Cables 1 0 0 00 0 eee eee 72 Drive Interface Connectors 2 2 ee 72 Power Cable Connector 0 0 00 ee eee eee 72 Connecting and Disconnecting Drive Cables 13 Hard Drive ocio de E a 13 Removing a Hard Drive 2 2 ee 13 Installing a Hard Drive o o 15 CD DVD Drive cde show ia e OS aR a 76 Removing a CD DVD Drive o e eee 16 Installing a CD DVD Drive 2 2 2 o o 78 Media Card Reader 79 Removing a Media Card Reader 00 00005 80 Installing a Media Card Reader 0 81 Fl
56. elds 98 Appendix System Setup Options Es NOTE Depending on your computer BIOS version and installed devices the items listed in this section may not appear or may not appear exactly as listed System System Info Lists system information such as the computer name the BIOS version number and date system tags and other system specific information CPU Info Memory Info Identifies whether the computer s processor supports Hyper Threading and lists the processor bus speed processor ID clock speed and L2 cache Indicates amount of installed memory memory speed channel mode dual or single and type of memory installed Date Time Displays current date and time settings Boot Sequence The computer attempts to boot from the sequence of devices specified in this list NOTE If you insert a boot device and restartthe computer this option appears in the system setup menu To boot from a USB memory device select the USB device and move it so it becomes the first device in the list Drives Diskette Drive Drives 0 through 1 Identifies and defines the floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Identifies the drives attached to the SATA or PRI IDE connectors on the system board and lists the capacity for hard drives SATA Operation Identifies and defines the SATA modes You can set the SATA controller to No
57. ended periods of time If you want to change the default settings for a scheme click the drop down menu in the Turn off monitor Turn off hard disks System stand by or System hibernates field and then select a time out from the displayed list Changing the time out for a scheme field permanently changes the default settings for that scheme unless you click Save As and enter a new name for the changed scheme gt NOTICE If you set the hard drive hard disk to time out before the monitor does your computer may appear to be locked up To recover press any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive Advanced Tab The Advanced tab allows you to e Place the power options icon de in the Windows taskbar for quick access Set the computer to prompt you tor your Windows password before the computer exits from standby mode or hibernate mode e Program the power button to activate standby mode activate hibernate mode or turn off the computer To program these functions click an option from the corresponding drop down menu and click OK Hibernate Tab The Hibernate tab allows you to enable hibernate mode If you want to use the hibernate settings you defined on the Power Schemes tab click the Enable hibernate support check box on the Hibernate tab For more information on power management options 1 Click the Start button and click Help and Support 2
58. er NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click Turn Off Computer b In the Turn off computer window click Turn off The computer turns off after the operating system shutdown process finishes 2 Ensure that the computer and any attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for seconds Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety Removing and Installing Parts 53 www dell com support dell com 54 A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins NOTICE Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty NOTICE When you disconnect a cable pull
59. er cover see page 59 Remove the CD DVD drive see page 76 Pull up on the drive release latch and slide the floppy drive towards the back of the computer Then lift up to remove the drive from the computer Removing and Installing Parts 83 www dell com support dell com floppy drive drive release data cable edge connector cable release tab data cable 84 Removing and Installing Parts Installing a Floppy Drive Es NOTE In the event the replacement or new floppy drive does not have the shoulder screws use the screws located within the drive panel insert Q drive bracket screws 4 y 1 Follow the procedures in Before You Begin on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover see page 59 4 Gently slide the drive into place until you hear a click or feel the drive securely installed Removing and Installing Parts 85 www dell com support dell com 86 5 Attach the power and data cables to the floppy drive data cable edge connector cable release tab data cable Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents Replace the CD DVD drive see page 77 Replace the computer cover see page 91 NOTICE To connect a network cable first plug the cable in to the network device and then pl
60. et up my connection manually e Ifyou have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup Es NOTE If you do not know which type of connection to select contact your ISP 6 Click the appropriate option under How do you want to connect to the Internet and then click Next 7 Use the setup information provided by your ISP to complete the setup If you are having problems connecting to the Internet see E Mail Modem and Internet Problems on page 29 If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Playing a CD or DVD NOTICE Do not press down on the CD or DVD tray when you open or close it Keep the tray closed when you are not using the drive NOTICE Do not move the computer when you are playing CDs or DVDs 1 Press the eject button on the front of the drive 2 Place the disc label side up in the center of the tray 3 Press the disc into the center of the tray until it clicks into place Setting Up and Using Your Computer 4 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer Es NOTE Ensure that you follo
61. f the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER See the printer documentation for instructions Scanner Problems A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE If you need technical assistance for your scanner contactthe scanner s manufacturer CHECK THE SCANNER DOCUMENTATION See the scanner documentation for setup and troubleshooting information UNLOCK THE SCANNER Ensure that your scanner is unlocked if it has a locking tab or button RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS e See the scanner documentation for cable connection information Ensure that the scanner cables are securely connected to the scanner and the computer 38 Solving Problems VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Scanners and Cameras If your scanner is listed Windows recognizes the scanner REINSTALL THE SCANNER DRIVER See the scanner documentation for instructions Sound and Speaker Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product
62. he Main Menu screen Drivers What Is a Driver A driver is a program that controls a device such as a printer mouse or keyboard All devices require a driver program A driver acts like a translator between the device and any other programs that use the device Each device has its own set of specialized commands that only its driver recognizes Dell ships your computer to you with required drivers already installed no further installation or configuration is needed Many drivers such as the keyboard driver come with your Microsoft Windows operating system You may need to install drivers if you Upgrade your operating system e Reinstall your operating system Connect or install a new device Identifying Drivers Troubleshooting Tools 47 www dell com support dell com If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 ao To FF WwW N Click the Start button and click Control Panel Under Pick a Category click Performance and Maintenance Click System In the System Properties window click the Hardware tab Click Device Manager Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see page 47 Reinstalling Drivers
63. he computer cover see page 91 Battery A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis A coin cell battery maintains computer configuration date and time information The battery can last several years If you have to repeatedly reset time and date information after turning on the computer replace the battery A CAUTION A new battery can explode if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions Removing and Installing Parts 89 www dell com support dell com Replacing the Battery Es NOTE For information regarding the type of coin cell battery see Power on page 96 1 Record all the screens in system setup see page 97 so that you can restore the correct settings in step 9 2 Follow the procedures in Before You Begin on page 53 3 Remove the computer cover see page 59 4 Locate the battery socket see page 62 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object
64. i S PDIF audio USB connectors 2 USB2 USB connectors 3 USB2 media card reader connector F_USB 62 Removing and Installing Parts connector SPDIF modem connector video connector VGA processor connector CPU power connector 12V memory module connectors 2 4 memory module connectors 1 3 battery socket BATTERY RTC reset jumper RTCRST SATA connector SATA2 SATA connector SATA0 CD DVD connector IDE2 front panel connector FRONT PANEL modem power connector POWER line in line out microphone center and LFE connectors Memory You can increase your computer memory by installing memory modules on the system board Your computer supports DDR2 memory Es NOTE Buffered memory is not supported on this computer DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size speed and technology If the DDR2 memory modules are not installed in matched pairs the computer will continue to operate but with a slight reduction in performance See the label on the module to determine the module s capacity 256MB 2R XX XXX Es NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are e A pair of matched memory modules installed in DIMM connectors and 2 white securing clips or e A pair of matched memory modules installed in DIMM connectors and 2
65. ical Support Home and Small Business Technical Support Corporate Customer Care Home and Small Business Customer Care Corporate Fax Switchboard 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code 002 Country Code 886 Technical Support portable and desktop computers Technical Support servers and storage Corporate Sales toll free 00801 86 1011 toll free 00801 60 1256 toll free 00801 651 227 Thailand International Access Code 001 Country Code 66 Technical Support Optiplex Latitude and Precision Technical Support PowerEdge and PowerVault Customer Service Penang Malaysia Sales toll free 1800 0060 07 toll free 1800 0600 09 604 633 4949 toll free 0880 060 09 122 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Trinidad Tobago General Support 1 800 805 8035 Turks and Caicos Islands General Support toll free 1 866 540 3355 U K Bracknell International Access Code 00 Country Code 44 City Code 1344 Website support euro dell com Customer Care website support euro dell com uk en ECare Form Home asp E mail dell_direct_support dell com Technical Support Corporate Preferred Accounts PAD 1000 employees Technical
66. ick Change the screen resolution 4 In the Display Properties window click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels al Click the drop down menu under Color quality and then click Medium 16 bit 6 Click OK Copying CDs and DVDs Es NOTE Ensure that you follow all copyright laws when you create CDs or DVDs This section applies only to computers that have a CD R DVD RW DVD R or DVD CD RW combo drive Es NOTE The types of CD or DVD drives offered by Dell may vary by country The following instructions show how to make an exact copy of a CD or DVD You can also use Sonic RecordNow for other purposes including creating CDs from audio files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and then click the help or tutorial option How to Copy a CD or DVD Es NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available software patches atthe Sonic website at www sonic com Setting Up and Using Your Computer 21 www dell com support dell com 22 Currently five DVD writable disc formats are available DVD R DVD RW DVD R DVD RW and DVD RAM The DVD writable drives installed in Dell computers can write to DVD R and DVD RW media and can read DVD R and DVD RW media However
67. ing the modem to the system board and set the screws aside Pull straight up on the attached pull tab to lift the modem out of its connector on the system board NOTICE The connectors are keyed to ensure correct insertion If you feel resistance check the connectors and realign the card 4 Install the new modem c Align the modem with the screw holes and press the modem into the connector on the system board Use a Phillips screwdriver to replace and tighten the two screws that secure the modem to the system board Connect the modem cable to the modem 5 Replace the computer cover see page 91 Replacing the External Modem Connector 1 2 3 4 Follow the procedures in Before You Begin on page 53 Remove the computer cover see page 59 Remove the modem cable from the modem Remove the external modem connector a b Remove the screw that secures the external modem connector Slide the external modem connector away from the slot that holds the modem connector in place Lift the modem cable and connector from the computer Removing and Installing Parts screw from the back of the computer 5 To install a new modem cable and external modem connector a Align the external connector with the slot on the back on the computer b Replace the screw that secures the external modem connector in place c Carefully route the cable wire and re connect the modem cable to the modem 6 Replace t
68. inks or remains solid to indicate different states e No light The computer is turned off Steady green The computer is in a normal operating state Blinking green The computer is in a power saving state Blinking or solid amber See Power Problems on page 36 7 front panel door release Press this button to access the front panel connectors button 8 microphone connector Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program On computers with a sound card the microphone connector is on the card 9 headphone connector Use the green headphone connector to attach headphones and most kinds of speakers 10 diagnostic lights For more information on what each diagnostic light means see Diagnostic Lights on page 43 11 front panel door This panel covers the CD DVD drive the media card reader and the optional floppy drive 56 Removing and Installing Parts Back View 1 voltage selection switch may not be available See the safety instructions in the Product on certain computers Information Guide for more information 2 power connector Insert the power cable 3 back panel connectors Plug serial USB and other devices into the appropriate connector 4 card slots Access connectors for any installed PCI and PCI Express cards Removing and Installing Parts 57 www dell com support de
69. instructions located in the Product Information Guide The computer does not start up CHECK THE DIAGNOSTIC LIGHTS See page 43 ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET Solving Problems The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer A program stops responding END THE PROGRAM 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Click the program that is no longer responding 4 Click End Task A program crashes repeatedly Es NOTE Software usually includes installation instructions in its documentation or on a floppy disk or CD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instru
70. it and connect to the Internet For help contact your Internet service provider Error Messages AN CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide If the message is not listed see the documentation for the operating system or the program that was running when the message appeared A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt Donot use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then reinstall the program 1 Click the Start button click Control Panel and then click Add or Remove Programs 2 Select the program you want to remove 3 Click the Change or Remove Program icon 4 See the program documentation for installation instructions drive letter N1S NOT ACCESSIBLE THE DEVICE IS NOT READY The drive cannot read the disk Insert a disk into the drive and try again INSERT BOOTABLE MEDIA Insert a bootable floppy disk or CD NOTE This system supports an optional USB floppy drive Solving Problems NON SYSTEM DISK ERROR Remove the floppy disk from the drive and restart your computer NOTE This system supports an optional USB floppy drive NOT ENOUGH MEMORY OR RESOURCES CLOSE SOME PROGRAMS AND TRY AGAIN Close all windows and open the program that you want to use In some cases yo
71. k Next Click Browse and browse to the location to which you previously extracted the driver files oo nr OO ol FS WwW When the name of the appropriate driver appears click Next 10 Click Finish and restart your computer Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To resolve incompatibilities using the Hardware Troubleshooter 1 Click the Start button and click Help and Support 2 Type hardware troubleshooter in the Search field and click the arrow to start the search 3 Click Hardware Troubleshooter in the Search Results list 4 In the Hardware Troubleshooter list click I need to resolve a hardware conflict on my computer and click Next Restoring Your Operating System You can restore your operating system in the following ways e Microsoft Windows XP System Restore returns your computer to an earlier operating state without affecting data files e Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer Es NOTE Dell PC Restore is available only on computers purchased in certain regions Using Microsoft Windows XP System Restore The Mi
72. l Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Canada North York Ontario Online Order Status www dell ca ostatus International Access Code 011 AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med large business government toll free 1 800 326 9463 Technical Support Home Sales Small Business toll free 1 800 847 4096 Technical Support med large bus government toll free 1 800 387 5757 Sales Home Sales Small Business toll free 1 800 387 5752 Sales med large bus government toll free 1 800 387 5755 Spare Parts Sales amp Extended Service Sales 1 866 440 3355 Cayman Islands General Support 1 800 805 7541 Chile Santiago Sales Customer Support and Technical Support toll free 1230 020 4823 Country Code 56 City Code 2 Appendix 111 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers China Xiamen Country Code 86 City Code 592 Technical Support website support dell com cn Technical Support E mail cn_support dell com Technical Support Fax Technical Support Dimension and Inspiron Technical Support OptiPlex Latitude and Dell Precision Technical Supp
73. l USB printer cable USB connector ae printer N Using a Media Card Reader Optional Use the media card reader to transfer data directly to your computer The media card reader supports the following memory types xD Picture Card SmartMedia SMC CompactFlash Type I and I CF 1 11 MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro Setting Up and Using Your Computer For information on installing a Media Card Reader see Installing a Media Card Reader on page 81 xD Picture Card and SmartMedia SMC _ E CompactFlash Type and II CF 1 11 and MicroDrive Card a Memory Stick MS MS Pro _ 5 SecureDigital Card SD Sop MultiMediaCard MMC i To use the media card reader 1 Check the media or card to determine the proper orientation for insertion 2 Slide the media or card into the appropriate slot until it is completely seated in the connector If you encounter resistance do not force the media or card Check the card orientation and try again Connecting a TV Optional Es NOTE To connect a TV to your computer you must have a video card that has TV out functionality and purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer 1 Follow the procedures in Before You Begin on page 53 Connect one en
74. l a click when you insert the telephone line connector into the modem e Disconnect the telephone line from the modem and connect it to a telephone Listen for a dial tone e If you have other telephone devices sharing the line such as an answering machine fax machine surge protector or line splitter then bypass them and use the telephone to connect the modem directly to the telephone wall jack If you are using a line that is 3 m 10 ft or more in length try a shorter one RUN THE MODEM HELPER DIAGNOSTICS Click the Start button point to All Programs and then click Modem Helper Follow the instructions on the screen to identify and resolve modem problems Modem Helper is not available on certain computers Solving Problems 29 www dell com support dell com 30 VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware 3 Click Phone and Modem Options 4 Click the Modems tab 5 Click the COM port for your modem 6 Click Properties click the Diagnostics tab and then click Query Modem to verify that the modem is communicating with Windows If all commands receive responses the modem is operating properly ENSURE THAT YOU ARE CONNECTED TO THE INTERNET Ensure that you have subscribed to an Internet provider With the Outlook Express e mail program open click File If Work Offline has a checkmark next to it click the checkmark to remove
75. lastic guide bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive For tabs 2 serial ATA data cable 4 Check all connectors to be certain that they are properly cabled and firmly seated Removing and Installing Parts 75 www dell com support dell com 76 5 Gently slide the drive into place until you hear a click or feel the drive securely installed tabs 2 iw hard drive S N BENE 6 Replace the computer cover page 91 NOTICE To connect a network cable first plug the cable into the network wall jack and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation CD DVD Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before opening the cover Removing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 53 NOTICE Do not pull the drive out of the computer by the drive cables Doing so may cause damage to cables and the cable connectors 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer
76. ll com link integrity light e Green A good connection exists between a 10 Mbps network and the computer e Orange A good connection exists between a 100 Mbps network and the computer e Off The computer is not detecting a physical connection to the network network adapter connector To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on the back panel of your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable into the network connector On computers with a network connector card use the connector on the card It is recommended that you use Category 5 wiring and connectors for your network If you must use Category 3 wiring force the network speed to 10 Mbps to ensure reliable operation network activity light Flashes a yellow light when the computer is transmitting or receiving network data A high volume of network traffic may make this light appear to be in a steady on state modem connector Use the modem connector to connect your computer to the Internet surround sound connector Use the black surround sound connector to attach multichannel capable speakers line in connector Use the blue line in connector to attach a record playback devi
77. n 3 Click the topic that describes your problem 4 Follow the instructions on the screen Finding Information 11 www dell com support dell com 12 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE Complete the operating system setup before you connect a printer to the computer See the documentation that came with the printer for setup information including how to e Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge e Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Setting Up and Using Your Computer 13 www dell com support dell com 14 Connecting a USB Printer Es NOTE You can connect USB devices while the computer is turned on 1 2 Complete the operating system setup if you have not already done so Install the printer driver if necessary See the documentation that came with your printer 3 Attach the USB printer cable to the USB connectors on the computer and the printer The USB connectors fit only one way USB connector on computer E
78. n this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Model DHP February 2005 P N T8243 Rev A00 Contents Finding Information 9 1 Setting Up and Using Your Computer Setting Upa Printer o o 13 Printer Cable sce ao a Bh da 13 Connecting a USB Printer o o o 14 Using a Media Card Reader Optional 14 Connecting a TV Optional 15 Changing the Display Settings 16 Setting Up a Home and Office Network 16 Connecting to a Network Adapter 16 Network Setup Wizard o o o o ee 17 Connecting to the Internet 17 Setting Up Your Internet Connecti0N 17 PlayingaCDorDVD o o 18 Adjusting the Volume o ee 21 Adjusting the Picture
79. nected e Consult the dealer or an experienced radio television technician for help FCC Identification Information The following information is provided on the device or devices covered in this document in compliance with FCC regulations Model number DHP Company Name Dell Inc One Dell Way Round Rock Texas 78682 USA 512 338 4400 Contacting Dell To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Appendix Country City Department Name or Service Area Area Codes International Access Code Website and E Mail Address Local Numbers and Country Code Toll Free Numbers City Code Anguilla General Support toll free 800 335 0031 Antigua and Barbuda General Support 1 800 805 5924 Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 1
80. ng Dell Diagnostics 46 diagnostic lights 43 Hardware Troubleshooter 49 Help and Support Center 11 restore to previous operating state 49 50 tips 27 128 Index TV connect to computer 15 U USB booting to devices 102 V video problems 40 volume adjusting 39 warranty information 9 Windows XP Device Driver Rollback 48 Hardware Troubleshooter 49 Help and Support Center 11 Hyper Threading 25 Network Setup Wizard 17 Program Compatibility Wizard 33 restoring 49 50 scanner 39 System Restore 49 50 wizards Network Setup Wizard 17 Program Compatibility Wizard 33
81. nsure that the electrical outlet is working by testing it with another device such as a lamp CHECK THE DIAGNOSTIC LIGHTS See page 43 If the screen is difficult to read CHECK THE MONITOR SETTINGS See the monitor documentation for instructions on adjusting the contrast and brightness demagnetizing degaussing the monitor and running the monitor self test MOVE THE SUBWOOFER AWAY FROM THE MONITOR If your speaker system includes a subwoofer ensure that the subwoofer is at least 60 cm 2 ft away from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appearance and Themes 2 Click Display and click the Settings tab 3 Try different settings for Screen resolution and Color quality Solving Problems 41 woo jap yioddns wo9 ap mmm Solving Problems 42 Troubleshooting Tools Diagnostic Lights iy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide To help you troubleshoot a problem your computer has four lights labeled 1 2 3 and 4 on the back panel see page
82. nt This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the manufacturer s instruction manual may cause interference with radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause Appendix 107 www dell com support dell com harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is con
83. o wait until you see the Microsoft Windows desktop Then shut down your computer see page 53 and try again The Boot Device Menu appears listing all available boot devices 4 Select a device and press lt Enter gt For example if you are booting to a USB memory key highlight USB Flash Device and press lt Enter gt Es NOTE To boot to a USB device the device must be bootable To make sure your device is bootable check the device documentation Es NOTE You can also change the boot sequence using the Boot Sequence options in the System Setup Options see page 99 Appendix Changing Boot Sequence for Future Boots 1 Enter system setup see page 98 2 Press the arrow keys to highlight the Boot Sequence menu option and press lt Enter gt to access the menu Press the up and down arrow keys to move through the list of devices Es NOTE Write down your current boot sequence in case you want to restore it 3 4 Press the spacebar to enable or disable a device enabled devices have a checkmark 5 Press the lt u gt key or the lt d gt key to move a selected device up or down the list Clearing Forgotten Passwords A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Follow the procedures in Before You Begin on page 53
84. ode 2 Website support euro dell com E mail czech_dell dell com Technical Support Technical Support Fax Customer Care Customer Care Fax Switchboard 02 2186 27 27 02 2186 27 28 02 2186 27 11 02 2186 27 14 02 2186 27 11 Denmark Copenhagen International Access Code 00 Country Code 45 Website support euro dell com E mail Support portable computers den_nbk_support dell com E mail Support desktop computers den_support dell com E mail Support servers Nordic_server_support dell com Technical Support Customer Care Relational Home Small Business Customer Care Switchboard Relational Switchboard Fax Relational Switchboard Home Small Business Switchboard Fax Home Small Business 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Appendix 113 www dell com support dell com Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support euro dell com E mail fin_support dell com E mail Support server
85. ode Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Latin America Luxembourg International Access Code 00 Customer Technical Support Austin Texas U S A Customer Service Austin Texas U S A Fax Technical Support and Customer Service Austin Texas U S A Sales Austin Texas U S A SalesFax Austin Texas U S A Website support euro dell com E mail tech_be dell com 512 728 4093 512 728 3619 512 728 3883 512 728 4397 512 728 4600 or 512 728 3772 Country Code 352 Technical Support Brussels Belgium 3420808075 Home Small Business Sales Brussels Belgium toll free 080016884 Corporate Sales Brussels Belgium 02 481 91 00 Customer Care Brussels Belgium 02 481 91 19 Fax Brussels Belgium 02 481 92 99 Switchboard Brussels Belgium 02 481 91 00 Macao Technical Support toll free 0800 582 Country Code 853 Customer Service Penang Malaysia 604 633 4949 Transaction Sales toll free 0800 581 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Technical Support Dell Precision OptiPlex and Latitude Technical Support Dimension and Inspiron Technical Support PowerEdge and PowerVault Customer Service Transaction Sales Corporate Sales toll free 1 800 88 0193 toll free 1 800 88 1306 toll free 1800 88 1386 04 633 4949 toll free 1 80
86. ollow these tips when you troubleshoot your computer e If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed e Ifa peripheral device does not work ensure that the device is properly connected e If an error message appears on the screen write down the exact message This message may help technical support personnel diagnose and fix the problem s e Ifan error message occurs in a program see the program s documentation Battery Problems AN CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset time and date information after turning on the computer or if an incorrect time or date displays during start up replace the battery see page 89 If the battery still does not work properly contact Dell see page 108 Drive Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE Click the Start button and click My C
87. omputer If the floppy CD or DVD drive is not listed perform a full scan with your antivirus software to check for and remove viruses Viruses can sometimes prevent Windows from recognizing the drive Solving Problems 27 www dell com support dell com 28 TEST THE DRIVE e Insert another floppy disk CD or DVD to eliminate the possibility that the original one is defective e Insert a bootable floppy disk and restart the computer NOTE This system supports an optional USB floppy drive CLEAN THE DRIVE OR DISK See page 105 CHECK THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See page 49 RUN THE DELL DIAGNOSTICS See page 46 CD and DVD drive problems Es NOTE High speed CD or DVD drive vibration is normal and may cause noise which does not indicate a defect in the drive or the CD or DVD Es NOTE Because of different regions worldwide and different disc formats not all DVD titles work in all DVD drives ADJUST THE WINDOWS VOLUME CONTROL e Click the speaker icon in the lower right corner of your screen e Ensure that the volume is turned up by clicking the slidebar and dragging it up e Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound and Speaker Problems on page 39 Problems writing to a CD DVD RW drive CLOSE OTHER PROGRAMS The CD DVD RW drive must receive a steady stream of data when writing If the stream is in
88. oppy Drive Optional 83 Removing a Floppy Drive o o ee eee 83 Installing a Floppy Drive o o o o 85 Mod M taraa dt raa a a A a 87 Replacing the External Modem Connector 88 Battery 040 Aes SARE Ra et a Be td A AAS eB 89 Replacing the Battery 0 o e e 90 Replacing the Computer Cover o 91 Appendix Specifications ocio ico ea Sw ee Sed eee 93 SYSTEMS O DO a eae ae Se Pale Ps a BG a 97 OVERVIEW ss ia Ale a Re ee ee Ye Os we 97 Entering System Setup o o e 98 System Setup Options o o ee 99 Boot Sequence pee eee ee A e ae 102 Clearing Forgotten Passwords 103 Clearing CMOS Settings o o 104 Contents Computer Keyboard and Monitor 05 105 MOUSE ce Shs atte rk o Nt saa ene aa ole tend o tia Ge ore 105 CDs and DVDS i oe ke a SS a ee Boe 106 Dell Technical Support Policy U S Only 106 Definition of Dell Installed Software and Peripherals 106 Definition of Third Party Software and Peripherals 107 FCC Notices U S Only o o o o 107 Clas NA ie ee a e RAS ete Re es 107 Clas Batea arae ir Se es BF nek Boats as 107 FCC Identification Information 108 Contacting Dell 2 i ea cia a es 108 INGO Gx no 3 4 h
89. ore my computer to an earlier time is selected and click Next Click a calendar date to which you want to restore your computer The Select a Restore Point screen provides a calendar that allows you to see and select restore points All calendar dates with available restore points appear in boldface type 4 Select a restore point and click Next If a calendar date has only one restore point then that restore point is automatically selected If two or more restore points are available click the restore point that you prefer 5 Click Next The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts 6 After the computer restarts click OK To change the restore point you can either repeat the steps using a different restore point or you can undo the restoration Troubleshooting Tools Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click the Start button point to All Programs Accessories System Tools and then click System Restore 2 Click Undo my last restoration and click Next Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Star
90. ort servers and storage Technical Support projectors PDAs printers switches routers and so on Customer Advocacy Customer Advocacy Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts to to to to to to to to to to to to to to to to to free free free free free free free free free free free free free free free free free 818 1350 800 858 2969 800 858 0950 800 858 0960 800 858 2920 800 858 2060 592 818 1308 800 858 2222 800 858 2557 800 858 2055 800 858 2628 800 858 2999 800 858 2955 800 858 2020 800 858 2669 800 858 2572 800 858 2355 800 858 2811 800 858 2621 Colombia General Support 980 9 15 3978 Costa Rica General Support 0800 012 0435 112 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Website and E Mail Address Area Codes Local Numbers and Toll Free Numbers Czech Republic Prague International Access Code 00 Country Code 420 City C
91. oses power while in standby mode it may lose data Setting Up and Using YourComputer 23 www dell com support dell com 24 Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer When the computer exits from hibernate mode the desktop is restored to the state it was in before it entered hibernate mode To activate hibernate mode 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options 4 Define your hibernate settings on the Power Schemes tab Advanced tab and Hibernate tab To exit from hibernate mode press the power button The computer may take a short time to exit from hibernate mode Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation because the keyboard and the mouse do not function when the computer is in hibernate mode Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory Dell creates an appropriately sized hibernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power
92. p the card by its top corners and ease it out of its connector Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards Removing and Installing Parts 67 www dell com support dell com 6 Place the card in the connector and press down firmly Ensure that the card is fully seated in the slot retention arm tab f if i PCI Express card SA SA edge connector SP ou DA card connector securing tab Se See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer 7 Prepare the card for installation fy CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer from its electrical outlet before installing any cards 8 If you are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab 9 Place the card in the connector and press down firmly
93. problems 32 L labels Microsoft Windows 10 Service Tag 10 lights back of computer 43 diagnostic 43 media card reader installing 81 problems 31 removing 80 using 14 memory 4 GB configurations 64 DDR2 overview 63 installation guidelines 63 installing 64 problems 34 removing 66 type supported 63 messages error 30 Microsoft Windows label 10 modem adding 87 problems 29 monitor blank 40 clone mode 16 connect TV 15 display settings 16 extended desktop mode 16 hard to read 41 problems 40 motherboard See system board mouse problems 35 network Network Setup Wizard 17 problems 36 setting up 16 Network Setup Wizard 17 0 operating system restoring 49 50 P password clearing 103 jumper 103 PC Restore 49 50 PCI Express cards installing 67 removing 70 playing CDs 18 DVDs 18 power conserving 23 hibernate mode 24 25 managing 23 options 24 options advanced 25 options hibernate 25 options schemes 24 problems 36 standby mode 23 power light conditions 36 printer cable 13 connecting 13 problems 37 setting up 13 USB 14 problems battery 27 blue screen 33 CD drive 28 CD DVD RW drive 28 computer crashes 32 33 problems continued computer stops responding 32 33 Dell Diagnostics 46 diagnostic lights 43 drives 27 DVD drive 28 e mail 29 error messages 30 general 32 hard drive 29 IEEE 1394
94. puter 4 Start the computer TEST THE MOUSE Connect a properly working mouse to the computer and try using the mouse CHECK THE MOUSE SETTINGS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click Mouse 3 Try adjusting the settings REINSTALL THE MOUSE DRIVER See page 48 RUN THE HARDWARE TROUBLESHOOTER See page 49 Solving Problems 35 www dell com support dell com 36 Network Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE NETWORK CABLE CONNECTOR Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 96 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning RUN THE HARDWARE TROUBLESHOOTER See page 49 Power Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Info
95. r but an internal power problem might exist e Ensure that the voltage selection switch is set to match the AC power at your location if applicable Ensure that the processor power cable is securely connected to the system board see page 62 ELIMINATE INTERFERENCE Some possible causes of interference are e Power keyboard and mouse extension cables e Too many devices on a power strip e Multiple power strips connected to the same electrical outlet Printer Problems Y CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE If you need technical assistance for your printer contact the printer s manufacturer CHECK THE PRINTER DOCUMENTATION See the printer documentation for setup and troubleshooting information ENSURE THAT THE PRINTER IS TURNED ON Solving Problems 37 www dell com support dell com CHECK THE PRINTER CABLE CONNECTIONS e See the printer documentation for cable connection information Ensure that the printer cables are securely connected to the printer and the computer see page 13 TEST THE ELECTRICAL OUTLET Ensure that the electrical outlet is working by testing it with another device such as a lamp VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS 1 Click the Start button click Control Panel and then click Printers and Other Hardware 2 Click View installed printers or fax printers I
96. r a filled in hole on the other connector Hard Drive A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide A CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive ona surface such as a foam pad that will sufficiently cushion it NOTICE If you are replacing a hard drive that contains data you want to keep back up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before You Begin on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover see page 59 Removing and Installing Parts 73 www dell com support dell com 74 4 Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer serial ATA data cable Removing and Installing Parts Installing a Hard Drive 1 Unpack the replacement hard drive and prepare it for installation 2 Check the documentation for the drive to verify that it is configured for your computer Es NOTE If your replacement hard drive does not have the p
97. raphics card see page 66 and restarting the computer 2 If the problem persists reinstall the card that you removed remove a different card and then restart the computer 3 Repeat this process for each card If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts see page 49 4 If the problem persists contact Dell see page 108 090909 Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive see page 62 e If there is an error message on your screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioning properly e The operating system is attempting to boot from a device such as the floppy drive or hard drive check system setup see page 97 to make sure the boot sequence is correct for the devices installed on your computer If the problem persists contact Dell see page 108 The computer is in a normal operating ODO condition after POST None Troubleshooting Tools 45 www dell com support dell com 46 Dell Diagnostics fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide When to Use the Dell Diagnostics If you experience a problem with your computer perform the checks in Solving Pro
98. re does not work if you turn off your computer using a power strip or surge protector Low Power Mode Use this mode to conserve power Suspend Mode The options are S1 a suspend state where the computer is running in a low power mode and 83 a standby state where the power is reduced or turned off for most components however system memory remains active Maintenance Load Defaults This setting restores the computer s factory installed default settings Event Log Displays the system event log POST Behavior Fastboot When set to On default your computer starts more quickly because it skips certain configurations and tests Numlock Key This option involves the rightmost bank of keys on your keyboard When set to On default this option activates the numeric and mathematical features shown at the top of each key When set to Off this option activates the cursor control functions labeled on the bottom of each key POST Hotkeys This option allows you to specify the function keys to display on the screen when the computer starts Keyboard Errors This option disables or enables keyboard error reporting when the computer starts Appendix 101 www dell com support dell com 102 Boot Sequence This feature allows you to change the boot sequence for devices NOTICE If you modify any boot sequence settings save the new settings to avoid losing the changes
99. restart the computer If the problem persists or the computer has integrated graphics contact Dell see page 108 OOOO A possible floppy or hard drive failure has Reseat all power and data cables and occurred restart the computer 10009 A possible USB failure has occurred Reinstall all USB devices check cable connections and then restart the computer 0990 090009 No memory modules are detected Memory modules are detected but a memory configuration or compatibility error exists 44 Troubleshooting Tools If you have two or more memory modules installed remove the modules reinstall one module see page 64 and then restart the computer If the computer starts normally reinstall an additional module Continue until you have identified a faulty module or reinstalled all modules without error If available install properly working memory of the same type into your computer see page 63 If the problem persists contact Dell see page 108 Ensure that no special memory module memory connector placement requirements exist see page 63 Verify that the memory modules that you are installing are compatible with your computer see page 63 If the problem persists contact Dell see page 108 Light Pattern Problem Description Suggested Resolution A possible expansion card failure has 090900 occurred 1 Determine if a conflict exists by removing a card not a g
100. rk device network adapter connector on computer e amp Me A network device ES network cable network adapter connector 16 Setting Up and Using Your Computer Network Setup Wizard The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files printers or an Internet connection between computers in a home or small office 1 Click the Start button point to All Programs Accessories Communications and then click Network Setup Wizard On the welcome screen click Next Click Checklist for creating a network 2 3 Es NOTE Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 1 SP1 or later operating systems 4 Complete the checklist and required preparations 5 Return to the Network Setup Wizard and follow the instructions on the screen Connecting to the Internet Es NOTE ISPs and ISP offerings vary by country To connect to the Internet you need a modem or network connection and an Internet service provider ISP such as AOL or MSN Your ISP will offer one or more of the following Internet connection options e Dial up connections that provide Internet access through a telephone line Dial up connections are considerably slower than DSL and cable modem connections e DSL connections that provide high speed Internet acces
101. rmal or Combo mode Onboard Devices NIC Controller You can set the NIC to On default Off or On w PXE When the On w PXE setting is active available only for the future boot process the computer prompts the user to press lt Ctrl gt lt Alt gt lt b gt Pressing this key combination causes a menu to display that allows you to select a method for booting from a network server If a boot routine is not available from the network server the computer attempts to boot from the next device in the boot sequence list 1394 Controller Enables of disables the IEEE 1394 connections Card Reader Enables or disables the optional media card reader Audio Controller Enables or disables the onboard audio controller USB Controller Set to On default so that USB devices will be detected and supported in the operating system The No Boot option enables a USB controller but it does not recognize a USB storage device Appendix 99 www dell com support dell com Video Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Video Memory Size Use this option to select 8 MB default or 1 MB of system memory for an integrated video controller Performance HyperThreading If your computer s processor supports Hyper Threading this option appears in the Options List SpeedStep This field specifies whether Enhanced Spee
102. rmation Guide IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING See Diagnostic Lights on page 43 IF THE POWER LIGHT IS BLINKING GREEN The computer is in standby mode Press a key on the keyboard move the mouse or press the power button to resume normal operation Solving Problems IF THE POWER LIGHT IS OFF The computer is either turned off or is not receiving power e Reseat the power cable into both the power connector on the back of the computer and the electrical outlet If the computer is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board see page 62 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed e Ensure that the processor cable is securely connected to the system board see page 62 e Remove and then reinstall the memory modules see page 64 e Remove and then reinstall any cards see page 66 e Remove and then reinstall the graphics card if applicable see page 67 IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical powe
103. rnment education and healthcare Customer Service and Technical Support Employee Purchase Program EPP Customers Dell Sales Dell Outlet Store Dell refurbished computers Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf Hard of Hearing or Speech Impaired toll free 1 800 433 9014 toll free 1 800 247 9362 toll free 1 800 624 9896 toll free 1 800 624 9897 toll free 1 877 Dellnet 1 877 335 5638 toll free 1 800 695 8133 toll free 1 877 577 3355 toll free 1 800 283 2210 toll free 1 800 822 8965 toll free 1 800 695 8133 toll free 1 877 459 7298 toll free 1 800 456 3355 toll free 1 800 234 1490 toll free 1 800 289 3355 or toll free 1 800 879 3355 toll free 1 888 798 7561 toll free 1 800 671 3355 toll free 1 800 357 3355 toll free 1 800 247 4618 toll free 1 800 727 8320 toll free 1 877 DELLTTY 1 877 335 5889 U S Virgin Islands General Support 1 877 673 3355 Venezuela General Support 8001 3605 124 Appendix Index A audio See sound battery problems 27 replacing 89 BIOS 97 boot sequence 102 changing 102 103 option settings 102 booting to a USB device 102 c cards installing 67 PCI Express 67 removing 70 slots 66 types supported 66 CD DVD drive problems 28 CD DVD RW drive problems 28 CDs copying 21 playing 18 Check Disk 29 CMOS setting
104. s Nordic_support dell com Technical Support Technical Support Fax Relational Customer Care Home Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France Paris Montpellier International Access Code 00 Country Code 33 City Codes 1 4 Website support euro dell com E mail support euro dell com fr fr emaildell Home and Small Business Technical Support Customer Care Switchboard Switchboard calls from outside of France Sales Fax Fax calls from outside of France Corporate Technical Support Customer Care Switchboard Sales Fax 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 0499 75 40 01 0825 004719 0825 338 339 01559471 00 01559471 00 01559471 01 114 Appendix Country City International Access Code Country Code City Code Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06103 766 9560 Public Accounts Customer Care 06103 76
105. s clearing 104 computer cleaning 105 crashes 32 33 internal parts 61 restore to previous operating state 49 50 stops responding 32 33 copying CDs and DVDs 21 cover closing 91 opening 59 Dell contacting 107 108 Dell Diagnostics 46 support policy 106 support site 10 Dell Premier Support website 10 diagnostic lights 43 diagnostics Dell 46 lights 43 display See monitor documentation End User License Agreement 9 ergonomics 9 online 10 Product Information Guide 9 regulatory 9 safety 9 Setup Diagram 9 warranty 9 drivers about 47 identifying 47 drives hard drive 73 installing floppy 85 installing hard drive 75 problems 27 removing floppy 83 removing hard drive 73 serial ATA 73 DVD drive problems 28 DVDs copying 21 playing 18 E e mail problems 29 Index 125 End User License Agreement 9 ergonomics information 9 error messages diagnostic lights 43 F floppy drive installing 85 removing 83 hard drive installing 75 problems 29 removing 73 hardware Dell Diagnostics 46 Hardware Troubleshooter 49 Help and Support Center 11 hibernate mode 24 25 Hyper Threading 25 l IEEE 1394 problems 31 installing parts before you begin 53 recommended tools 53 turning off your computer 53 126 Index Internet connection about 17 connection options 17 connection setting up 17 problems 29 K keyboard
106. s and Lights Power control Power light Hard drive access light Link integrity light on integrated network adapter Activity light on integrated network adapter Diagnostic lights Standby power light Activity light optional media card reader push button green light Blinking green in sleep state solid green for power on state amber light Blinking amber indicates a problem with an installed device solid amber indicates an internal power problem see Power Problems on page 36 green green light A good connection exists between a 10 Mbps network and the computer orange light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network yellow blinking light four lights on the back panel See Diagnostic Lights on page 43 for an explanation of the diagnostic light codes AUX_PWR on the system board green blinking light Power DC power supply Wattage 270 W Heat dissipation 460 7 BTU hr Voltage See the safety instructions in the Product Information Guide for important voltage setting information Backup battery Appendix fixed voltage power supply 110 V at 50 60 Hz manual selection and auto sensing power supplies 90 to 135 V at 50 60 Hz 180 to 265 V at 50 60 Hz 100 V at 50 60 Hz for Japanese computers 3 V CR2032 lithium coin cell Physical
107. s through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously e Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up connection connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable modem connection contact your ISP for setup instructions Setting Up Your Internet Connection To set up an AOL or MSN connection 1 Save and close any open files and exit any open programs 2 Double click the MSN Explorer or AOL icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to complete the setup Setting Up and Using YourComputer 17 www dell com support dell com If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP 1 Save and close any open files and exit any open programs 2 Click the Start button and click Internet Explorer The New Connection Wizard appears Click Connect to the Internet 4 Inthe next window click the appropriate option e Ifyou do not have an ISP and want to select one click Choose from a list of Internet service providers ISPs e If you have already obtained setup information from your ISP but you did not receive a setup CD click S
108. ss Fax Home Small Business Customer Care Preferred Accounts Corporate Customer Care Home Small Business Technical Support Preferred Accounts Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 Bahamas General Support toll free 1 866 278 6818 Barbados Belgium Brussels International Access Code 00 Country Code 32 General Support Website support euro dell com E mail for French Speaking Customers support euro dell com be fr emaildell 1 800 534 3066 City Code 2 Technical Support 02 481 92 88 Technical Support Fax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1 800 342 0671 Bolivia General Support toll free 800 10 0238 Brazil Website www dell com br International Access Code 00 Country Code 55 City Code 51 Customer Support Technical Support Technical Support Fax Customer Care Fax 0800 90 3355 51 481 5470 51 481 5480 Sales 0800 90 3390 British Virgin Islands General Support toll free 1 866 278 6820 Brunei Customer Technical Support Penang Malaysia 604 633 4966 Country Code 673 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 110 Appendix Country City Department Name or Service Area Area Codes Internationa
109. t button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec Es NOTE Dell PC Restore is available only on computers purchased in certain regions Use Dell PC Restore by Symantec only as the last method to restore your operating system PC Restore restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using PC Restore NOTICE Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer If possible back up the data before using PC Restore To use PC Restore 1 Turn on the computer During the boot process a blue bar with www dell com appears at the top of the screen 2 Immediately upon seeing the blue bar press lt Ctrl gt lt F11 gt If you do not press lt Ctrl gt lt F11 gt in time let the computer finish restarting and then restart the computer again NOTICE If you do not want to proceed with PC Restore click Reboot in the following step 3 On the next screen that appears click Restore
110. terrupted an error occurs Try closing all programs before you write to the CD DVD RW TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD DVD RW Disc Sce page 23 or search for the keyword standby in Windows Help for information on power management modes Solving Problems Hard drive problems RUN CHECK Disk 1 Click the Start button and click My Computer 2 Right click Local Disk C 3 Click Properties 4 Click the Tools tab 5 Under Error checking click Check Now 6 Click Scan for and attempt recovery of bad sectors 7 Click Start E Mail Modem and Internet Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Es NOTE Connect the modem to an analog telephone jack only The modem does not operate while it is connected to a digital telephone network CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS If you cannot open your e mail attachments 1 In Outlook Express click Tools click Options and then click Security 2 Click Do not allow attachments to remove the checkmark CHECK THE TELEPHONE LINE CONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE e Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it e Ensure that you hear or fee
111. the old battery See the Product Information Guide for battery disposal information Replacing the Computer Cover fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives Ensure that no tools or extra parts are left inside the computer Install the cover a Align the bottom of the cover with the tabs located along the bottom of edge of the computer b Using the tabs as leverage rotate the cover downward c Snap the cover into place by pulling back on the cover release latch and then releasing the latch when the cover is properly seated Removing and Installing Parts 91 www dell com support dell com 92 d Ensure that the cover is seated correctly before moving the computer to the upright position NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 4 Connect your computer and devices to electrical outlets and turn them on Removing and Installing Parts Appendix Specifications Processor Processor types Level 1 L1 cache Level 2 L2 cache Memory Intel Pentium 4 5XX processors with Hyper Threading technology Intel Celeron D processors 16 KB 1 MB for Pentium 4 processors
112. tic electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Your Dell computer provides the following slots for PCI Express cards e One PCI Express x16 card slot e One PCI Express x1 card slot Es NOTE The slots for the PCI Express x16 and PCI Express x1 cards are half height slots Removing and Installing Parts PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card PCI Express PCI Express x16 card x1 card gt PCI Express S A PCI Express x16 card slot x1 card slot If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Express Card on page 70 If you are replacing a card remove the current driver for the card from the operating system Installing a PCI Express Card 1 2 Follow the procedures in Before You Begin on page 53 Gently push the release tab on the card retention door from the inside to pivot the door open Because the door is attached it will remain in the open position If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card Gras
113. tional information Power Management The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it You can reduce power to just the monitor or the hard drive or you can use standby mode or hibernate mode to reduce power to the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in certain windows Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time out When the computer exits from standby mode it returns to the operating state it was in before it entered standby mode To set standby mode to automatically activate after a defined period of inactivity 1 Click the Start button and click Control Panel 2 Under Pick a category click Performance and Maintenance 3 Under or pick a Control Panel icon click Power Options To immediately activate standby mode without a period of inactivity click the Start button click Turn Off Computer and then click Stand by To exit from standby mode press a key on the keyboard or move the mouse NOTICE If your computer l
114. tly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the monitor s antistatic coating e Wipe the keyboard computer and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part dishwashing detergent Do not soak the cloth or let water drip inside your computer or keyboard Mouse If your screen cursor skips or moves abnormally clean the mouse To clean a non optical mouse 1 Turn the retainer ring on the underside of your mouse counterclockwise and then remove the ball Wipe the ball with a clean lint free cloth Blow carefully into the ball cage to dislodge dust and lint 4 If the rollers inside the ball cage are dirty clean the rollers with a cotton swab moistened lightly with isopropyl alcohol 5 Recenter the rollers in their channels if they are misaligned Ensure that fluff from the swab is not left on the rollers 6 Replace the ball and retainer ring and turn the retainer ring clockwise until it clicks into place Appendix 105 www dell com support dell com 106 CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs try cleaning the discs 1 Hold the disc by its outer
115. to the cutouts at each end of the module 4 ae y a Removing and Installing Parts 65 www dell com support dell com 66 6 Replace the computer cover NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer Connect your computer and devices to electrical outlets and turn them on Right click the My Computer icon and click Properties 9 Click the General tab 10 To verify that the memory is installed correctly check the amount of memory RAM listed Removing Memory s CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 53 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove it from the connector Cards A CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static damage to components inside your computer discharge sta
116. turer of the product FCC Notices U S Only Most Dell computer systems are classified by the Federal Communications Commission FCC as Class B digital devices To determine which classification applies to your computer system examine all FCC registration labels located on the bottom side or back panel of your computer on card mounting brackets and on the cards themselves If any one of the labels carries a Class A rating your entire system is considered to be a Class A digital device If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo F your system is considered to be a Class B digital device Once you have determined your system s FCC classification read the appropriate FCC notice Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environme
117. u might have to restart your computer to restore computer resources If so run the program that you want to use first OPERATING SYSTEM NOT FOUND Contact Dell see page 108 Media Card Reader Problems AR CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide No DRIVE LETTER IS ASSIGNED When Microsoft Windows XP detects the media card reader the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system If the next logical drive after the physical drives is mapped to a network drive Windows XP does not automatically assign a drive letter to the media card reader To manually assign a drive for the media card reader 1 Right click My Computer and select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the media card reader 6 Click OK to confirm your selection NOTE The media card reader appears as a mapped drive only when it is connected Each of the four media card reader slots are mapped to a drive even if no media is installed If you attempt to access the media card reader when no media is inserted you are prompted to insert media IEEE 1394 Device Problems fy CAUTION Before you begin an
118. ug it in to the computer Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation Enter system setup see page 97 and select the appropriate Diskette Drive option Verify that your computer works correctly by running the Dell Diagnostics see page 43 Removing and Installing Parts Modem fy CAUTION Before you begin any of the procedures in this section follow the safety instructions in the Product Information Guide NOTICE Before you remove or install the modem make sure to disconnect all telephone and network cables from your computer NOTICE To prevent static damage to components inside your computer discharge static electricity from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis Replacing the Modem 1 Follow the procedures in Before You Begin on page 53 2 Remove the computer cover see page 59 Es NOTE For easier access to the modem it may be necessary to remove the power cable from the power supply screws 2 modem cable modem Removing and Installing Parts 87 www dell com support dell com 3 Remove the existing modem a b Disconnect the modem cable from the modem Use a small Phillips screwdriver to remove the two screws secur
119. w all copyright laws when you create CDs Setting Up and Using Your Computer 19 www dell com support dell com ACD player includes the following basic buttons Play gi Move backward within the current track oi Pause gt gt Move forward within the current track a Stop gi Go to the previous track a Eject P Go to the next track A DVD player includes the following basic buttons Stop Play Fast forward Pause Fast reverse Go to the next title or chapter Go to the previous title or chapter For more information on playing CDs or DVDs click Help on the CD or DVD player if available 20 Setting Up and Using Your Computer Adjusting the Volume Es NOTE When the speakers are muted you do not hear the CD or DVD playing 1 Click the Start button point to All Programs gt Accessories gt Entertainment and then click Volume Control 2 In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback adjust the display properties 1 Click the Start button and click Control Panel 2 Under Pick a category click Appearance and Themes 3 Under Pick a task cl
120. y of the procedures in this section follow the safety instructions located in the Product Information Guide ENSURE THAT THE CABLE FOR THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE DEVICE AND INTO THE CONNECTOR ON THE COMPUTER Solving Problems 31 www dell com support dell com ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS 1 Click the Start button and click Control Panel 2 Click Printers and Other Hardware If your IEEE 1394 device is listed Windows recognizes the device IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE Contact Dell see page 108 IF YOU HAVE PROBLEMS WITH A NON DELL IEEE 1394 DEVICE Contact the manufacturer of the IEEE 1394 device Keyboard Problems fy CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CHECK THE KEYBOARD CABLE e Ensure that the keyboard cable is firmly connected to the computer e Reconnect the keyboard cable as shown on the setup diagram for your computer e Check the cable connector for damaged or frayed cables e Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN THE HARDWARE TROUBLESHOOTER See page 49 Lockups and Software Problems ria CAUTION Before you begin any of the procedures in this section follow the safety
121. yware and Custom Factory Integration l Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer 2 All Dell standard components included in a Custom Factory Integration CFI project are covered by the stan dard Dell limited warranty for your computer However Dell also extends a parts replacement program to cover all nonstandard third party hardware components integrated through CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded module bay or PC Card accessories In addition any Dell branded monitors keyboards mice speakers microphones for telephonic modems docking stations port replicators networking products and all associated cabling are included Appendix Definition of Third Party Software and Peripherals Third party software and peripherals include any peripheral accessory or software program sold by Dell not under the Dell brand printers scanners cameras games and so on Support for all third party software and peripherals is provided by the original manufac

Dell Dimension 5100C (D51CL1) PC Desktop

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