HP Workstation Xw8000 PC Desktop
Contents
1. www hp com workstations support The mouse is clean Clean the mouse ball as shown below The mouse itself is not defective Replace the mouse with unit that is known to work or try the mouse with another system If the system starts but you still have a problem see Running Diagnostics for Windows on page 46 Chapter 2 37 Troubleshooting Solving Common Problems Table 2 3 Video Problems The system s power indicator light works but the monitor remains blank Make sure How The monitor is switched ON LED is on Refer to the monitor manual for an explanation of the LED signals The monitor s power cord is correctly connected Ensure the power cord is plugged into a working grounded power outlet and into the monitor The graphics card is installed and the monitor video cable is correctly connected Ensure the video cable is properly connected to both the system and the monitor Ensure that the cable is connected to the graphics card s connector The monitor s brightness and contrast settings are correctly set Check the settings using the monitor s OSD on screen display or using controls on the front of the monitor The display works properly during the POST but goes blank when Windows starts Make sure How The display settings in Windows are compatible with your monitor 1 Restart your workstation in VGA mod2. Loading Software Applications for Your Optical Drive on page 30 40 Chapter 2 Table 2 5 Audio Problems Troubleshooting Solving Common Problems The system has no sound Check that How Software volume control is not turned down or muted Double click the Speaker icon on the taskbar then set volume by adjusting the volume slider If the volume is muted clear the Mute check box The speaker or optical drive volume control is not turned down If your speakers or optical drive have volume control knobs turn the knob to increase the volume External speakers are plugged into the correct audio jack Plug the external speakers into the correct port on the front or rear panel of the system See Connect the Components on page 12 The optical drive audio cable is properly connected Connect the audio cable between CD or DVD ROM drive and the system board See the hp workstation xw8000 Technical Reference Guide at http www hp com workstations support Headphones or speakers connected to the line out connector are not muting the internal speaker The workstation is not in Standby mode Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones Make sure How The workstation is detecting
3. Time Your workstation has Microsoft Windows 2000 or Microsoft Windows XP pre installed The system initializes the software the first time you start the workstation The software initialization process takes a few minutes This process sets up your software to use the hardware installed in your computer You can change the settings after the software has been initialized 1 Turn on the monitor and any peripherals you have attached to the system CAUTION Some peripherals specifically state that you should not attach the device until the drivers are installed Refer to the documentation for your peripherals for more information 2 Press the power button on the front panel of the workstation When you start your workstation e The Power On Self Test POST runs while the workstation logo is displayed To view the details of this test press Esc If an error occurs in the POST the error is displayed automatically e The system initializes the software automatically after POST is complete CAUTION Do not turn off your workstation while the system is initializing the software 3 If prompted select a language for your workstation 16 Chapter 1 Chapter 1 Setting up and Using Your Workstation Starting and Shutting Down Your Workstation 4 Customize your workstation In Windows 2000 Professional the Welcome to the Windows 2000 Setup Wizard runs When prompted Accept the Microsoft license agreem
4. changes Clearing the BIOS Administrator Password To clear the Administrator password 1 Turn off the workstation and remove the left side panel see the hp workstation xw8000 Technical Reference Guide for additional information 2 Set switch 1 on the system board switch block to On see the label on the inside of the left side panel for switch location 3 Replace the workstation cover 4 Turn on the workstation and press Esc when prompted to see the summary page 5 When a message appears indicating that the passwords have been cleared turn off the workstation and remove the cover Chapter 2 Troubleshooting Solving Common Problems 6 Set switch 1 on the system board block back to Off 7 Replace the side panel 8 If you want to set new passwords follow the instructions given in Setting Passwords on page 28 Understanding the E buzzer Beep Codes When your workstation starts the system tests your hardware for possible problems If a problem is detected the e buzzer will emit audible beeps and an encoded error signal that can be sent through a telephone line to an authorized Help desk or HP Support This signal can be decoded by Help desk equipment to extract the workstation model serial number and details about any faults To send this signal to HP Support hold your telephone next to the speaker on the system front bezel when the system is booting Table 2 6 E buzzer Beep Codes No Z Compon
5. d branch le cordon secteur et toute connection a un r seau de t lecommunication N oubliez pas de replacer le capot avant de rebrancher le cordon secteur Notice for France Il y a danger iexplosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou iun type equivalent recommand par le constructer Mettre au rebut les batteries usag es conform ment aux instructions du fabricant Notice for the Netherlands Bij dit apparaat zijn batterijen geleverd Wanneer deze leeg zijn moet U ze niet weggooien maar inleveren als KCA Notice for Germany Wenn die Batterie nicht korrekt eingebaut wird besteht Explosionsgefahr Zu ihrer eigenen Sicherheit sollten Sie nicht versuchen die Batterie wiederaufzuladen zu zerlegen oder die alte Batterie zu verbrennen Tauschen Sie die Batterie nur gegen den gleichen oder hnlichen Typ aus der vom Hersteller empfohlen wird Bei der in diesem PC intergrierten Batterie handelts sich um eine Lithium Batterie die keine Schwermetalle enth lt Batterien und Akkumulatoren geh ren nicht in den Hausm ll Sie verden vom Hersteller Handler oder deren Beauftragten kostenlos zuruckgenommen um sie einer Verwertung bzw Entsorgung zuzufiihren Noise Declaration for Germany Larmangabe nach Maschinenl rmverordnung 3 GSGV Deutschland LpA lt 70 db am Arbeitsplatz normaler Betrieb nach EN27779 11 92 Appendix A Appendix A Regulatory Inform
6. electricity when replacing an accessory card rest the accessory card bag on top of the system making sure it touches a metal part of chassis while you are removing the card from the bag Handle the card as little as possible and with care Information on Ergonomic Issues It is strongly recommended that you read the Safety and Comfort Guide provided with your workstation before using your system Recycling Your System HP has a strong commitment toward the environment Your HP system has been designed to respect the environment as much as possible HP can also take back your old system for recycling when it reaches the end of its useful life HP has a product take back program in several countries The collected equipment is sent to one of HP s recycling facilities in Europe or the U S A As many parts as possible are reused The remainder is recycled Special care is taken for batteries and other potential toxic substances these are reduced into non harmful components through special chemical processes If you require more details about HP s product take back program contact your local dealer or your nearest HP Sales Office 10 Chapter 1 Setting up and Using Your Workstation Setting up and Using Your Workstation Setting Up Your Workstation WARNING 12 Setting Up Your Workstation If you have any doubt that you can lift the workstation and monitor safely do not move them without help Prepare Your Wo
7. or right arrow keys s A band along the bottom of the screen gives instructions for using the keyboard driven menus Setup Program Menus The Main Menu lets you view the BIOS version reset configuration data set the system time set the system date By default Reset Configuration Data is set to No Resetting the configuration causes the BIOS to assign resources to all devices instead of using what is stored in memory 26 Chapter 1 Setting up and Using Your Workstation Configuring Your Workstation The Advanced Menu lets you view or configure processor speed advanced features of the chip set PCI cards the Advanced Graphics Port video card settings for the integrated floppy disk drive controller IDE controller and for attached IDE devices SCSI controller 10 100BT network interface serial and parallel ports audio controller The Security Menu lets you e change or set the System Administrator Password User Password or Power on Password see Setting Passwords on page 28 e prevent unauthorized startup from the floppy optical drives and IDE drives e prevent unauthorized use of the floppy drive e prevent a Plug and Play OS from changing the BIOS configuration settings e prevent unauthorized changes to the boot sector The Boot Menu lets you select the order of the devices from which you want the BIOS to attempt to start the OS The Quickboot mode option allows th
8. telecommunications network If a Power Protection Device is fitted to your system you must shut down your computer using its on off switch then remove the power cord before removing the system s side cover Remove the Power Protection Device cables before any servicing operation Always replace the side cover before switching the system on again WARNING WARNING CAUTION Battery Safety Information There is a danger of explosion if the battery is incorrectly installed For your safety never attempt to recharge disassemble or burn an old battery Replace the battery with the same or equivalent type as recommended by the manufacturer The battery in this system is a lithium battery that does not contain any heavy metals However to protect the environment do not dispose of batteries in household waste Return used batteries either to the shop from which you bought them to the dealer from whom you purchased your system or to HP so that they can either be recycled or disposed of in the correct way Returned batteries will be accepted free of charge Avoiding Burn Injuries Some parts inside the computer will be hot Wait approximately three to five minutes for them to cool down before touching them Avoiding Static Electricity Static electricity can damage electronic components Turn OFF all equipment before installing an accessory card Don t let your clothes touch any accessory card To equalize the static
9. test passed or failed and you may be prompted to insert or remove devices s Unattended Mode does not display prompts If errors are found they are displayed when testing is complete 4 To run the selected test s click Begin Testing 5 To display save or print the test results select a tab and click the Save or Print button Status Tab summarizes the tests run passed and failed during the current testing session Log Tab lists tests run on the system the numbers of times each test has run the number of errors found on each test and the total run time of each test The Log Tab does not have a print button Save the log then print the file from Windows Explorer Error Tab lists all errors found on the computer with their error codes 47 Troubleshooting Restoring Your OS and Software from CD Restoring Your OS and Software from CD Restore the original OS and factory installed software by using the CDs provided with your workstation Carefully read and follow the instructions that came with the CDs For questions about problems with these CDs contact HP Customer Care see Where to Get Help on page 50 WARNING The operations you perform using the recovery CDs permanently erase the contents of your hard disk Always back up your data and personal files before using the recovery CDs 48 Chapter 2 Troubleshooting Workstation Technical Characteristics Workstation Technical Characteristics NO
10. the correct speaker headphone type and analog to digital auto sense is engaged e Ifyou are using digital speakers that have a stereo jack and want the system to auto switch to digital use a stereo to mono adapter to properly engage the auto sense feature e Ifa stereo to mono adapter is not available use the multimedia device properties to manually switch the audio signal from analog to digital e Ifthe headphones have a mono jack use the multimedia device properties to switch the system to analog out Chapter 2 41 Troubleshooting Solving Common Problems NOTE 42 You Forgot Your Password If you forget the BIOS passwords for the workstation you must clear them before you can set new passwords This is not the Windows login password This password is only used to limit access to the Setup Program menus described in Chapter 1 If you forget the Windows login password for the workstation see your OS documentation for instructions Clearing the BIOS User Password If you forgot your User password and remember the Administrator password you can clear the User password through the Setup Menu To clear the User password 1 Start the Setup Program page 26 2 Enter the Administrator password when prompted 3 Select Security Menu gt Clear all Passwords 4 Enter and confirm a new User password if needed 5 Press Esc to leave the Security Menu 6 Select Exit gt Exit Saving Changes to save your
11. to correct the interference at his own expense Hewlett Packard s FCC Compliance Tests were conducted with HP supported peripheral devices and HP shielded cables such as those you receive with your system Changes or modifications not expressly approved by Hewlett Packard could void the user s authority to operate the equipment Notice for Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la Class A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Safety Warning for the USA and Canada If the power cord is not supplied with the computer select the proper power cord according to your local national electric code USA use a UL listed type SVT detachable power cord Canada use a CSA certified detachable power cord For your safety never remove the system s cover without first removing the power cord and any connection to a telecommunication network Always replace the cover before switching on again 53 Regulatory Information Regulatory Information 54 Si le cordon secteur n est pas livr avec votre ordinateur utiliser un cordon secteur en accord avec votre code electrique national USA utiliser un cordon secteur UL listed de type SVT Canada utiliser un cordon secteur certifi CSA Pour votre s curit ne jamais retirer le capot de ordinateur sans avoir pr alablement
12. 1 A2 A3 A4 HP Fort Collins CCQD HTC Supplementary information The product herewith complies with the requirements of the following Directives Low Voltage Directive 73 23 EEC and the EMC directive 89 336 EEC and carries the CE marking accordingly This product was tested in a typical Hewlett Packard system configuration For Compliance Information ONLY contact European Contact Hewlett Packard HQ TRE Herrenberger Strasse 140 D 71034 Boeblingen FAX 49 7031 14 3143 Americas Contact Hewlett Packard WGBU Quality Manager 3404 E Harmony Road Fort Collins CO 80528 U S A FAX 970 898 4556 Appendix A Appendix A Regulatory Information Regulatory Information Regulatory Information Federal Communications Commission Radio Frequency Interference Statement for USA only This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules and the Canadian Department of Communications These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
13. 13 14 37 V Video 38 Video Card 12 Video card 13 14 31 44 Volume 41 W Weight 49 Windows Logo key 22 24 Workstation does not start properly 35 Writing to CD RW and DVD RW media 30 Writing to CD RW or DVD RW media 40
14. Customer Care Centers can help you solve problems related to HP products and if necessary initiate appropriate service procedures Support is available on the web and by phone For information on contacting HP Customer Care see the Warranty and Support Guide or go to http www hp com workstations support Additional Documentation The following documentation is available e Installation Poster basic information on setting up your new workstation e Getting Started Guide this document information on setting up and configuring your new workstation along with basic troubleshooting information e Technical Reference Guide detailed information on installing and replacing parts troubleshooting and configuring the workstation e Illustrated Parts Map list of supported parts and accessories anda table of basic BIOS settings and menus e Safety and Comfort Guide information on using your workstation safely and avoiding injury or discomfort s Warranty and Support warranty for your workstation and information on contacting HP Customer Care e Recovery CD Instructions detailed instructions on restoring your OS if you need to restore the workstation to the original shipping configuration These documents and additional online support information firmware upgrades and drivers are available from the HP web site at http www hp com workstations support After accessing the site select the appropriate
15. Getting Started Guide HP Workstation xw8000 Da invent Manufacturing Part Number 308298 001 Edition E1102 Copyright 2002 Hewlett Packard Company Legal Notices The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Hewlett Packard assumes no responsibility for the use or reliability of its software on equipment that is not furnished by Hewlett Packard This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Intel and Itanium 2 are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Fire GL is a trademark of ATI Microsoft Windows Windows 2000 and Windows XP are registered trademarks of the Microsoft Corporation Pentium and AGPset are trademarks of Intel Corporation FireWire is a registered trademark of Apple Computer Inc UNIX is a registe
16. TE Operating temperature and humidity ranges may vary depending on the mass storage devices installed High humidity levels can cause improper operation of disk drives Low humidity ranges can aggravate static electricity problems and cause excessive wear of the disk surface When you turn off your workstation with the power button on the front panel the power consumption falls below 10W but is not zero To reach zero power consumption when the computer is off either unplug the workstation from the power outlet or use a power strip with a switch Table 2 7 Workstation Technical Characteristics Weight 18 23 kg 40 50 lb depending on configuration Dimensions Tower 449 mm 17 7 in tall 210 mm 8 3 in wide 515 mm 20 3 in deep Rackmount with 210 mm 8 3 in tall 440 mm 17 3 in wide cosmetic foot removed 515 mm 17 3 in deep Footprint 108150 mm 168 5 in Power Supply Input voltage Auto ranging 100 250V Input frequency 50 60 Hz Min efficiency 65 Max input power 692W Max output power 450W Operating Humidity 15 to 80 relative non condensing at 35 C 95 F Storage Temperature 40 C 40 F to 70 C 158 F Operating Temperature 10 C 50 F to 35 C 95 F Altitude Operating 0 ft to 10 000 ft 3100 m Non operating 0 ft to 15 000 ft 4600 m Chapter 2 49 Troubleshooting Where to Get Help 50 Where to Get Help HP
17. a a aaea a rnan 42 Understanding the E buzzer Beep Codes 43 Using Diagnostics for Windows 45 Installing Diagnostics for Windows 46 Running Diagnostics for Windows 46 Generating Diagnostics Test Information 47 Restoring Your OS and Software from CD 48 Workstation Technical Characteristics 49 Where to Get Help 50 Additional Documentation 50 A Regulatory Information Regulatory Information 53 Federal Communications Commission Radio Frequency Interference Statement for USA only 53 Index sainte ina en WARNING WARNING Important Safety Warnings Avoiding Electrical Shocks To avoid electrical shock do not open the power supplies There are no user serviceable parts inside To avoid electrical shock and harm to your eyes by laser light do not open the CD DVD laser module The laser module should be serviced by service personnel only Do not attempt to make any adjustment to the laser unit Refer to the label on the CD DVD for power requirements and wavelength This product is a class I laser product Removing and Replacing the Cover For your safety never remove the system side cover without first disconnecting the power cord from the power outlet and removing any connection to a
18. ard 13 14 31 44 H Hard drive 22 Headphones 13 14 41 Help 50 Hibernate 29 Humidity 49 I IEEE 1394 13 Installing software 18 30 45 46 Internet connection 31 K Keyboard 13 22 37 Keys 22 L LAN 13 15 LEDs 21 22 M Manuals 50 Memory 43 57 Index Microphone 13 14 41 Monitor 13 14 31 36 38 Motherboard 44 Mouse 13 22 37 Movies 30 39 N Network port 13 15 O Optical drives 21 30 39 P Parallel port 13 14 Passwords 25 27 28 42 PCI card 44 Playing DVD movies 30 POST 19 26 35 Power 13 15 20 21 27 29 35 36 38 Power cord 35 Power Management 20 29 Power On Self Test POST 19 26 35 Power supply 43 49 Printer port 13 14 Problems 34 Processor 43 Proxy server 31 PS2 13 R Rear panel Connectors 13 Recovery CD 48 Recycling 9 Regulatory 51 Reset 21 Reset button 22 Restoring the OS 48 S Safety 7 12 15 SCSI port 13 Security 28 58 Serial port 13 14 Setup 11 12 18 19 25 26 30 31 Shut down 20 Shutting down your workstation 20 Software 18 23 30 45 Sound 13 14 39 40 41 Speaker 13 Speakers 14 41 Specifications 49 Standby 29 Starting your workstation 16 18 Static Electricity 8 Support 50 Support web site 50 System board 44 T Technical characteristics 49 Technical Support 50 Temperature 49 Tools 12 Troubleshooting 33 34 U USB
19. are icon on the desktop b Click Next and follow the instructions on the screen 3 You must restart the workstation to complete the installation You may be prompted to restart the workstation or it may restart automatically Running Diagnostics for Windows 1 Start Diagnostics for Windows e In Windows 2000 Professional select Start gt Settings gt Control Panel gt Diagnostics for Windows s In Windows XP Professional select Start gt Control Panel Performance and Maintenance gt Diagnostics for Windows 2 From the Categories Menu select the area you want to review e Select File gt Save As to save the information e Select File gt Print to print the information 3 To close Diagnostics select File gt Exit 46 Chapter 2 NOTE Chapter 2 Troubleshooting Using Diagnostics for Windows Generating Diagnostics Test Information To generate save and print Diagnostics test information 1 Start Diagnostics for Windows and select the Test tab 2 Select the category or device you want to test 3 Define the test s to be run a Select a test type e Quick Test runs a quick general test on each device in a selected category e Complete Test performs maximum testing on all devices in a selected category e Custom Test performs maximum testing on a selected device b Select a test mode e Interactive Mode provides maximum control over the testing process You determine whether the
20. ation Regulatory Information Notice for Japan Class A TORE FRLBRESSRESAEMAMBBS VCCI ORB et KE ES GT CORE tR ERACHTER MBs NERC TCEMHVES COBSILISHASABU CHR BLS EBRANS EMBUEF Notice for Korea ASA PIE AS AA A AWE HF80R AAL APIO SLI MY AE TRANS Nu ROAM HAFTZS ZEA H Notice for Taiwan EAA Z SE P RA UE ve gt LEE EE SE P 4E M gt TR LEE At 29 FH gt HISD gt BASS PK RII HE S EE 55 Regulatory Information Regulatory Information 56 Appendix A A Alt key 22 Application key 22 Audio 13 14 39 40 41 B Battery 8 Beeps 35 43 BIOS 25 42 44 BIOS Setup Program 26 BIOS version 26 Boot 25 Boot option settings 39 Boot order settings 25 27 Burn 8 C CD 21 30 39 CD RW 30 Common problems 34 Configuration 25 26 30 31 Connect the Components 12 Connectors 12 13 14 Control panel 21 Cover 7 Ctrl key 22 Customer Care 50 D Diagnostics 45 Diagnostics for Windows 45 Documentation 50 Drivers 18 DVD 21 30 39 DVD movies 30 39 DVD RW 30 E Easy Access keyboard 22 23 Easy Access keys 22 E buzzer codes 43 Electrical 7 Index Emergency Repair Disk ERD 18 Environmental 49 ERD 18 Ergonomic 8 Error beeps 35 43 F F2 26 FireWire 13 14 Floppy drive 21 Footprint 49 Front panel Connectors 14 Function keys 22 26 G Graphics 38 Graphics Card 12 Graphics c
21. ation key available only in selected geographic regions Used like the right mouse button to open pop up menus in a Microsoft Office application may perform other functions in other software applications e Easy Access keys Provide quick and easy access to favorite Web sites applications and services e Editing keys Insert Home Page Up Delete End and Page Down Press Ctrl Alt Delete to restart your computer Chapter 1 Setting up and Using Your Workstation Using Your Workstation The following indicator lights show whether these features are on or off e Num Lock e Caps Lock e Scroll Lock Easy Access Software Your Easy Access Keyboard Buttons are programmed to default assignments The preinstalled Easy Access Software allows you to reprogram the Easy Access Buttons to reflect your personal preferences You can reprogram the buttons to any program or service of your choice or to any Web site URL Reprogramming and Locking the Easy Access Buttons The Easy Access Keyboard icon is located on the Windows desktop status bar The Easy Access Buttons are programmable For instructions about reprogramming the Easy Access Buttons refer to the help file C Program Files COMPAQ Easy Access Button Support CPQEAUI hlp Easy Access Paper Icon Insert The paper icon insert functions as a visual aid in identifying the programmed destination of each Easy Access Button Whenever you reprogram an Easy Access Button us
22. e a After POST as soon as the Starting Windows message is displayed at the bottom of the screen press F8 b On the Windows Advanced Options Menu select Enable VGA Mode 2 After the Windows starts change the display settings in the display properties control panel Refer to your OS and monitor documentation for more information 38 Chapter 2 Table 2 4 Optical Drive Problems Troubleshooting Solving Common Problems The workstation does not boot from CD ROM or DVD drive Make sure How The CD or DVD boot is enabled through the Computer Setup utility Run the Setup Program and enable booting to removable media and verify boot order settings See Setup Program Menus on page 26 A bootable CD is in the optical drive Insert a bootable CD in the drive CD or DVD devices are not detected or driver is not loaded Make sure How The drive is connected and configured properly See the hp workstation xw8000 Technical Reference Guide at http www hp com workstations support Movie will not play in the DVD drive Make sure How The decoder software is installed properly Install decoder software See Loading Software Applications for Your Optical Drive on page 30 You can t eject a CD Make sure How The disc is properly seated in the drive Turn off computer and insert a thin metal rod into the emergency
23. e system to skip certain tests while booting This decreases the time necessary to start the system The Power Menu lets you enable remote power on You can also set the mode of operation if an AC power loss occurs Chapter 1 27 Setting up and Using Your Workstation Configuring Your Workstation Setting Passwords You can set passwords to provide different levels of protection for your workstation Using the Security Menu in the Setup program e The administrator can access and change all settings in the Setup program The user can access and modify only certain items in the Main Menu e You can enable the Power on Password option so that a password is required every time you start the workstation NOTE You must set an administrative password before you can set a user password To set up passwords 1 Start the workstation and press F2 when prompted to enter the Setup utility 2 Select the Security gt Set Administrator Password or Security gt Set User Password 3 When prompted enter then re enter your password 4 Select Exit gt Exit Saving Changes Removing Passwords To remove a password 1 Start the workstation and press F2 when prompted to enter the Setup utility 2 Select Security gt Clear All Passwords 3 Select Exit gt Exit Saving Changes 28 Chapter 1 Setting up and Using Your Workstation Configuring Your Workstation Using Power Management Power management lets you reduc
24. e the Paper Insert Template document to select and print an icon that reflects the new button assignment The Paper Insert Template doc is installed in C Program Files COMPAQ Easy Access Button Support Chapter 1 23 Setting up and Using Your Workstation Using Your Workstation 24 The Windows Logo Key Use the Windows Logo Key in combination with other keys to perform certain functions available in Windows Windows Logo Key F1 Displays a pop up menu for the selected object Windows Logo Key Tab Activates the next Taskbar button Windows Logo Key E Launches Explore My Computer Windows Logo Key F Launches Find Document Windows Logo Key Ctrl F Launches Find Computer Windows Logo Key M Minimizes all open applications Shift Windows Logo Key M Undoes Minimize All Windows Logo Key R Displays the Run dialog box Your workstation ships with a PS2 3 button or scroll mouse Standard PS2 interface Compatible with Windows XP and Windows 2000 Programmable third button or scrolling Internet wheel Chapter 1 NOTE Chapter 1 Setting up and Using Your Workstation Configuring Your Workstation Configuring Your Workstation The BIOS setup program lets you configure your workstation You can e set up BIOS Access Administrator and User passwords These are not the Windows login password These passwords are only used to limit access to the Setup Program Menus described on page 26 e chang
25. e the overall power consumption by slowing down workstation activity when idle For more information about power consumption refer to the hp workstation xw8000 Technical Reference Guide at www hp com workstations support Operating systems differ in their power management capabilities In Windows 2000 and Windows XP you can select from two power management modes e Standby is a low power state in which the processor shuts off but the rest of the machine remains powered Waking up the workstation from Standby mode is faster than from Hibernate mode because the RAM contents do not need to be restored However when the workstation is in Standby mode it consumes more power than Hibernate mode because the memory remains powered e Hibernate makes the machine look and behave as if it is off except that it remembers the state it was in before hibernation and can be awakened without a full OS boot The OS copies the RAM contents out to a special location on the hard disk before entering hibernation You must enable Hibernate mode through Power Options in Control Panel before it can be a shutdown option To wake the workstation from either mode press the power button for less than four seconds To change your power management settings 1 Open the Power Management Control Panel e In Windows 2000 Professional select Start gt Settings gt Control Panel then double click Power Options s In Windows XP Professional select Start gt Cont
26. e the system boot order e solve configuration problems HP recommends that you note any changes you make to the system setup for later reference Viewing Your Workstation Configuration The Summary screen gives you a summary of the current configuration of your workstation BIOS version CPU type memory module size and installed mass storage devices You should check the configuration of your workstation when you first use it and each time you install remove or upgrade accessories To check the configuration 1 Shut down your workstation as described in Shutting Down Your Workstation on page 20 2 Restart your workstation 3 When the startup logo appears on your display press Esc The Summary Screen displays your configuration information for a short time 25 Setting up and Using Your Workstation Configuring Your Workstation Using the Setup Program To start the Setup program 1 Start or restart your workstation 2 Press F2 when F2 Setup appears at the bottom of the screen NOTE If you fail to press F2 in time and the startup process continues you must allow your system to finish booting up then restart your workstation and go through the POST again In the Setup program e The Main Menu presents a list of fields such as the installed BIOS version and the date and time s A band along the top of the screen offers a list of menus Select one of the following menus by using either the left
27. e to Get Help on page 50 44 Chapter 2 Troubleshooting Using Diagnostics for Windows Using Diagnostics for Windows Diagnostics for Windows is a system information and diagnostic utility used in Windows to e Display system information e Test system components e Troubleshoot a device configuration problem NOTE Run Diagnostics for Windows before contacting HP for warranty service Diagnostics for Windows gives you information your support agent needs The Diagnostics utility includes two system scans e Configuration Record compares the notebook configuration at the time Diagnostics was installed to interim or current configurations e Diagnostics provides more complete information about your current configuration as well as options for testing components You can display more or less information from anywhere in Diagnostics by selecting Level on the menu bar NOTE Both Diagnostics scans are designed to report on HP components If non HP components are scanned the results may be inconclusive Chapter 2 45 Troubleshooting Using Diagnostics for Windows Installing Diagnostics for Windows To install Diagnostics for Windows 1 Close any Windows applications 2 Follow the installation instructions for your OS In Windows XP Professional a Select Start gt All Programs gt Software Setup Click Next b Follow the instructions on the screen In Windows 2000 Professional a Double click the Setup HP Softw
28. eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the CD Chapter 2 39 Troubleshooting Solving Common Problems Table 2 4 Optical Drive Problems Continued The optical drive cannot read a disc or takes too long to start DVD drives take longer to start because they must determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD drive determine the type of media being played If the CD still does not start read the other solutions listed for this topic Make sure How The disc has been inserted right side up Re insert the CD with the label facing up The disc is clean and has not been scratched Clean CD or DVD with a cleaning kit available from most computer stores Windows detects the optical drive 1 Use Device Manager to remove or uninstall the device in question 2 Restart your computer and let Windows detect the optical drive You can t record to a CD Make sure How You have the correct type of media e Verify that you are using the correct media for the drive e Try a different brand of media Quality varies widely among manufacturers You are recording at the correct speed Try using a slower speed when recording audio CDs You have the correct software installed Install the software from the Applications CD See
29. ent Choose the correct keyboard time zone and region settings for your workstation and location Identify yourself and your organization Set the date time and time zone In Windows XP Professional the Welcome to Microsoft Windows screen displays When prompted Choose your region language and keyboard Pick your time zone Accept the Microsoft End User License Agreement EULA Choose a computer name for your workstation Set up Internet connection or skip to next section Register with Microsoft optional When prompted click Finish to restart the workstation After the system restarts you can log in for the first time 17 Setting up and Using Your Workstation Starting and Shutting Down Your Workstation Installing Additional System Software Some system software is pre loaded on the workstation hard drive but not installed To install this software 1 Start the InstallShield wizard In Windows 2000 Professional double click the Software Setup icon on the desktop In Windows XP Professional select Start gt All Programs gt Software Setup 2 Follow the instructions on your screen to install the desired application or driver s Diagnostics for Windows online diagnostics s Logitech Mouseware mouse driver Creating an Emergency Repair Disk ERD Creating an ERD for the OS is important Use new floppy disks for this purpose For more information refer to the OS documentati
30. ent Error Solution Beeps 1 Processor Processor absent not Contact HP Customer Care See correctly connected Where to Get Help on page 50 2 Power Power supply is in Contact HP Customer Care See Supply protected mode Where to Get Help on page 50 3 Memory No memory bad 1 Remove any newly installed RAM memory modules or and reseat it Ensure that memory incompatible memory is loaded in the correct order module 2 If the problem persists contact HP Customer Care or replace the system RAM See Where to Get Help on page 50 or the hp workstation xw8000 Technical Reference Guide at http www hp com workstations support Chapter 2 43 Troubleshooting Solving Common Problems Table 2 6 E buzzer Beep Codes Continued No S Component Error Solution Beeps 4 Video Card Graphics card failure 1 Remove the graphics card and reseat it 2 If the problem persists remove the graphics card and replace it with a good card 5 PCI Card PCI card 1 Remove PCI cards until you find initialization the one causing the failure EES 2 Reseat the offending PCI card 3 If the problem persists replace the defective PCI card 6 BIOS Corrupted BIOS Perform a bios Boot Block Recovery See the hp workstation xw8000 Technical Reference Guide at http www hp com workstations support 7 System Defective Contact HP Customer Care See Board motherboard Wher
31. hardware Selected publications are also available as printed books Chapter 2 Appendix A Regulatory Information 51 Regulatory Information 52 Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer Hewlett Packard Company 3404 East Harmony Rd Fort Collins CO 80528 USA Declares that the Product Type Computer Workstation Server Marketing Designation s xw5000 and xw8000 Regulatory Model Number fclsa 0203 Product Options all conforms to the following specifications Safety TEC 60950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 IEC 60825 1 1993 EN60825 1 1994 A11 Class 1 for LED s and Lasers U S A 21CFR Subpart J for FC Laser module China GB4943 1995 Russia GOST R 50377 92 EMC CISPR 22 1997 EN 55022 1998 Class A CISPR 24 1997 EN 55024 1998 Also compliant with EN 61000 3 2 1998 EN 61000 3 3 1995 EN 61000 4 2 1999 4 kV CD 8 kV AD EN 61000 4 3 1996 10 V m EN 61000 4 4 1995 2 kV Signal 4 kV Power Lines EN 61000 4 5 1995 1 kV Differential mode 2 kV Common mode EN 61000 4 8 1993 3 A m EN 61000 4 11 1994 U S A FCC Part 15 Class A Japan VCCI Class A Australia New Zealand AS NZS 2046 1997 AS NZS 3548 1995 China GB9254 1988 Region of Taiwan CNS 13438 1997 Class A Russia GOST R 29216 94 and is certified or verified by UL Listed to UL1950 3nd edition File E146385 cUL Listed to CSA 22 2 No 950 M93 TUV Certified to EN60950 2nd edition with A
32. he workstation You can also wake the workstation from Hibernate or Standby mode by pressing this button for less than four seconds To turn the workstation off press this button for more than four seconds see Shutting Down Your Workstation on page 20 Power LED indicates system status e Solid green system is on e Solid yellow workstation is in Standby or Hibernate mode e Flashing yellow flashing red or solid red system error 21 Setting up and Using Your Workstation Using Your Workstation Figure 1 4 NOTE 22 Reset button Press this button to re initialize all the hardware without cycling power to the system soft boot Avoid general use of this button because file damage may occur Always use the OS Shut Down command before resetting the machine Hard Disk Activity LED Flickers when your hard disk is being accessed Using Your Mouse and Keyboard Your workstation ships with an Easy Access Keyboard shown below HP Easy Access Keyboard Special Function Keys The Easy Access Keyboard has the following special function keys e Ctrl key Used in combination with another key its effect depends on the application software you are using e Windows Logo key Used in combination with other keys to perform other functions see The Windows Logo Key on page 24 e Alt key Used in combination with another key its effect depends on the application software you are using e Applic
33. lank Make sure How Both the workstation and monitor power cords Connect the power cords to a working power outlet are firmly connected and plugged in and to the rear of the workstation and the display The outlet power is functioning Turn on any light switches power strips or surge protectors connected to the outlet The workstation and monitor are turned on Turn on the workstation and display using the The power light should be illuminated power button Make sure any power strips are turned on 36 Chapter 2 Troubleshooting Solving Common Problems You Find a Hardware Problem Table 2 2 Keyboard and Mouse Problems The keyboard doesn t work Make sure How The keyboard cable is correctly connected Ensure that the keyboard is connected to the keyboard connector rather than the mouse connector on the rear panel of the workstation The keyboard is free of debris The keyboard itself is not defective The mouse doesn t work Check all keys are at the same height and none are stuck down Either replace the keyboard with a known working unit or try the keyboard with another system Make sure How The mouse cable is correctly connected Ensure that the mouse is connected to the mouse connector rather than the keyboard connector on the rear panel of your workstation You are using the correct driver Download the latest driver from http
34. le to a USB connector on the rear of the system Connect any serial devices to the serial port Connect any USB accessories to the front or rear panel USB connectors If you have a microphone headphones or amplified speakers connect them to the audio ports on the front or rear panel of the system Chapter 1 NOTE WARNING Chapter 1 Setting up and Using Your Workstation Setting Up Your Workstation The internal speaker is deactivated after you connect speakers or headphones to the front or rear panel line out jack Connect to a Local Area Network LAN The workstation includes a 10BT 100TX LAN auto sensing interface adapter supporting both 10Mbps and 100Mbps operation Connect the network cable to the LAN connector on the rear panel of the system Connect the Power Cords For your safety always connect equipment to a grounded wall outlet Always use the power cord provided with the equipment with a properly grounded outlet To disconnect the workstation from power you must remove the power cord from the power outlet Therefore the equipment must be located near an easily accessible power outlet 1 Connect the power cords to the rear of the monitor and the workstation 2 Connect both power cords to grounded outlets 15 Setting up and Using Your Workstation Starting and Shutting Down Your Workstation Starting and Shutting Down Your Workstation Starting your Workstation for the First
35. nstallation wizard e Click Change Language to select a language other than English if necessary Chapter 1 NOTE NOTE Chapter 1 Setting up and Using Your Workstation Configuring Your Workstation c Click Next to begin the wizard and Yes to accept the License Agreement d Select one or more of these choices and follow the onscreen directions for installation e Core Applications Installs applications for creating data and music CDs and providing drive letter access to CD RW or DVD RW drives If you do not install the Core Applications you will not be able to write to CD or DVD media e Sonic MyDVD Installs software to create original video DVDs s HP Simple Backup Installs automated backup and disaster recovery software s PowerDVD Installs a video and movie DVD player e When the installation wizard is complete restart your system to complete the installation e Select Exit e Remove the Applications CD and click Yes when prompted If your Internet connection requires proxy configuration you must make a manual adjustment to RecordNow After you install the software and reboot your system launch RecordNow and click Options Select the CDDB tab and check Use a Proxy Server Enter the correct proxy information for your location Configuring Your Video Card and Monitor All video cards that ship with your workstation support multiple refresh rates resolutions and color depths To c
36. on Starting Your Workstation The following features are available during startup e Instant Boot Menu e Keys During POST and Setup e Windows Boot Options 18 Chapter 1 Setting up and Using Your Workstation Starting and Shutting Down Your Workstation Instant Boot Menu The Instant Boot Menu allows you to choose a boot device without running the Setup program and rebooting the system The choice is valid for this boot only setup preferences are not modified To select a boot option e Press F8 when the HP splash screen is displayed This screen lists only allowed boot devices For example if the administrator has disabled the boot from floppy option in Setup program the floppy drive will not be listed in the Instant Boot Menu Keys During POST and Setup The POST Welcome screen HP logo displays the following choices e Esc Summary If you press Esc during POST the BIOS displays a summary of the configuration information before loading the OS e F2 Setup e F8 Boot Order e F412 Forced Network Boot In case of a warning or error the following options are also available e F41 Continue e Enter View Errors Windows Boot Options Windows also allows you to choose between available boot modes To select a boot option e Press F8 when the Starting Windows message appears at the bottom of the screen Chapter 1 19 Setting up and Using Your Workstation Starting and Shutting Down You
37. onfigure video settings access the Windows Control Panel and select Display The specific features and options supported by your card appear For additional information see the documentation that shipped with your card 31 Setting up and Using Your Workstation Configuring Your Workstation 32 Chapter 1 Chapter 2 Troubleshooting This chapter contains basic information to help you get your workstation up and running in the unlikely event that you experience a problem 33 Troubleshooting Solving Common Problems 34 Solving Common Problems This section contains information for diagnosing and solving common problems on the hp workstation xw8000 e Your Workstation Does Not Start Properly page 35 e You Find a Hardware Problem page 37 Your System Does Not Start Properly page 35 Keyboard and Mouse Problems page 37 Video Problems page 38 Optical Drive Problems page 39 Audio Problems page 41 e You Forgot Your Password page 42 e Understanding the E buzzer Beep Codes page 43 For more detailed help refer to the hp workstation xw8000 Technical Reference Guide at http www hp com workstations support If you still have problems run Diagnostics for Windows see page 46 and contact Customer Support Chapter 2 Troubleshooting Solving Common Problems Your Workstation Does Not Start Properly Table 2 1 Your System Does Not Start Properly The system doesn t po
38. r Workstation CAUTION 20 Shutting Down Your Workstation To shut down your workstation 1 Exit all applications 2 Shut down the workstation e Ifyou have programmed your power button to shut down the system press the power button Windows quits and the system powers down e Ifyou have not programmed your power button for shut down select Start gt Shut Down A list of shutdown options supported by your OS appears Select one of the options and click OK Always power off through the OS Do not use the power button or reset button to power off except during extreme circumstances for example when the system will not shut down through the OS Using the power button or reset button to power down may cause you to lose unsaved data from open applications For more information about shutdown options such as Standby and Hibernate see Using Power Management on page 29 Chapter 1 Figure 1 3 Chapter 1 Setting up and Using Your Workstation Using Your Workstation Using Your Workstation Understanding the Control Panel The hardware control panel located on the front of the workstation includes the following features optical drive s floppy drive power on off button reset button power LED hard disk activity LED xw8000 Front Panel Controls Optical drive bays Floppy drive Power LED Hard disk activity LED Power button Reset button Power On Off button Press this button to start t
39. red trademark in the United States of America and other countries licensed exclusively through X Open Company Limited 1980 1984 AT amp T Inc 1979 1980 1983 The Regents of the University of California This software and documentation is based in part on the Fourth Berkeley Software Distribution under license from the Regents of University of California Printing History The manual printing date and part number indicate its current edition The printing date will change when a new edition is printed Minor changes may be made at reprint without changing the printing date The manual part number will change when extensive changes are made Printed manual updates may be issued between editions to correct errors or document product changes Manuals that are published on the HP Support web site www hp com go workstationsupport are updated often please visit this web site periodically for the most recent versions To ensure that you receive the updated or new editions you should also subscribe to the appropriate HP product support service See your HP Sales Representative for details First Edition November 2002 Printing Division Hewlett Packard Co Workstations Division 3404 E Harmony Rd Fort Collins CO 80525 Printed in the U S A Table of Contents 1 Setting up and Using Your Workstation Setting Up Your Workstation 12 Prepare Your Workspace 12 Install Yo
40. rkspace 1 Unpack all components 2 Place your monitor on a sturdy desk with easily accessible power outlets and enough space for the keyboard mouse and any other accessories 3 Position the workstation on a sturdy desk or the floor with the front and rear connectors easily accessible The workstation must be close enough to the peripherals so that the cables can be connected Installation Tools No tools are required for basic setup Install Your Graphics Card The HP workstation is available with a range of graphics cards For a complete and current list of supported cards see http www hp com workstations products winnt leadership_graphics Some video cards are pre installed in the system whereas others are packaged separately and shipped with the system If your workstation did not ship with a pre installed graphics card you must install the card and load the drivers Refer to the documentation included with your graphics card for instructions Connect the Components Before you connect any cords or cables to your workstation read Important Safety Warnings on page 7 Chapter 1 Figure 1 1 Chapter 1 Setting up and Using Your Workstation Setting Up Your Workstation The workstation has front and rear panel connectors The cable connectors are color matched to their corresponding ports The connectors are shaped to go in one way only The rear panel of the system has these connectors power mo
41. rol Panel Double click Power Options 2 Select the appropriate settings For more information about changing your power options refer to your OS documentation Chapter 1 29 Setting up and Using Your Workstation Configuring Your Workstation NOTE 30 Loading Software Applications for Your Optical Drive The HP workstation xw8000 is available with several different optical drives Each requires different software or drivers to operate properly s CD ROM e CD RW e DVD ROM e DVD RW CD ROM All drivers are pre loaded No additional software is required DVD CD RW and DVD RW Playing movies If your workstation has a DVD or DVD RW drive you must install the HP applications and drivers from the CD included with your system before you can play movies Writing to discs workstation has a CD RW or DVD RW drive you must install the HP applications and drivers from the CD included with your workstation before you can use the write rewrite functionality of the drive No drivers are required for read only access to these drives You cannot install a CD RW and a DVD RW in the same system To install these applications 1 Download and install the latest IDE driver for your workstation from http www hp com workstations support 2 Run the installation program a Put the Applications CD in your CD RW or DVD RW drive b When the installation window appears e Click Start Installation to begin the software i
42. ur Graphics Card naran 12 Connect the Components 12 Connect to a Local Area Network LAN 15 Connect the Power Cords 15 Starting and Shutting Down Your Workstation 16 Starting your Workstation for the First Time 16 Installing Additional System Software 18 Creating an Emergency Repair Disk ERD 18 Starting Your Workstation 18 Shutting Down Your Workstation 20 Using Your Workstation 21 Understanding the Control Panel 21 Using Your Mouse and Keyboard eena 22 Configuring Your Workstation 25 Viewing Your Workstation Configuration 25 Using the Setup Program 26 Setup Program Menus 26 Setting Passwords 28 Removing Passwords noaa aa aeaaaee eere 28 Using Power Management 29 Loading Software Applications for Your Optical Drive 30 Configuring Your Video Card and Monitor 31 2 Troubleshooting Solving Common Problems 34 Your Workstation Does Not Start Properly 35 You Find a Hardware Problem 37 You Forgot Your Password aan
43. use PS2 keyboard PS2 quad USB serial port parallel port IEEE 1394 FireWire LAN audio line out audio line in microphone monitor connection on graphics card external SCSI connector optional xw8000 Rear Panel Connectors Power PS2 Mouse green PS2 Keyboard purple USB black Parallel burgundy Serial teal FireWire gray LAN orange Audio i Monitor Microphone pink connection on Line out lime graphics card Line in light blue External SCSI optional 13 Setting up and Using Your Workstation Setting Up Your Workstation Figure 1 2 NOTE 14 The front panel of the workstation includes these connectors dual USB audio line out speakers or headphones microphone IEEE 1394 FireWire xw8000 Front Panel Connectors IEEE 1394 optional USB microphone audio line out Connect the components 1 Connect the display cable to the monitor and graphics card connectors Lightly tighten the attachment screws Depending on the graphics card you ordered and whether your monitor is analog or digital you may also need to connect a dongle to convert between digital and analog signals Connect the mouse and keyboard to the ports on the rear panel of the system If you have a printer and it has a e parallel port connector connect your printer cable to the parallel port and tighten the attachment screws e USB connector connect your printer cab
44. wer on Make sure How The system s power cord is properly connected Connect the power cord to a working power outlet and to the rear of the system There is a POST error description is displayed The POST can detect errors and changes to the configuration In either case a code and short Make sure How You read the message and select the appropriate action e Press F1 to ignore the message and continue e Press F2 to run the Setup program and correct a system configuration error e Press Enter to see details about the message After viewing these details you are returned to the original POST display screen NOTE A list of POST errors with suggested solutions is included in the hp workstation xw8000 Technical Reference Guide at http www hp com workstations support If you still have a problem see Running Diagnostics for Windows on page 46 There are one or more beeps and the system does not boot When your workstation starts the system tests your hardware for possible problems If a critical problem is detected the system emits audible beeps Make sure How You count the beeps to determine the error and suggested solution See Understanding the E buzzer Beep Codes on page 43 Chapter 2 35 Troubleshooting Solving Common Problems Table 2 1 Your System Does Not Start Properly Continued The display is b
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