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IBM TotalStorage FAStT500 (35521rx)

1. e e e e llele ele o o o o o o o o Qe 8 8 e je fun 8 8 8 8 T 8 8 8 8 oe II al e ENDE ET 9 al o o o o o o o o _ 9 ET z o o o L_ O Illo E E Power supply fault Fan and communications Power supply fault module fault Figure 10 Controller unit indicator lights back view 18 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Table 3 Indicator lights back Normal Problem Possible conditions indicated by the Indicator light Color TAE operation indicator problem indicator Fan and communications module Fan and Amber Off On Fan and communications module has failed communication or is installed incorrectly fault Overtemperature condition Power supply Power supply Green On Off No power to controller unit No power to storage subsystem Power supply has failed Overtemperature condition Always use the storage management software to identify the failure The mini hub indicator lights on the back of the controller unit are shown in Figure 11 and described in Table 4 on page 20
2. A Y Fault e g ejeje lelejeje _ gt Ca of JE e c s FAIA U e Jo cato Bypass E g S55 Z Z 8 8 JE j upper port i E L LI E Loop good i i e all He E del DI 4 B L ypass lower port Mini hub indicator lights Figure 11 Mini hub indicator lights Chapter 2 Operating the controller unit 19 Icon Table 4 describes the mini hub indicator lights Table 4 Mini hub indicator lights back Indicator light Normal Problem Possible condition indicated by Color operation indicator the problem indicator Component mini hub host side Fault Amber Off On Mini hub or GBIC has failed Note If a host side mini hub is not connected to a controller this fault light is always on Bypass upper port Amber Off On Upper mini hub port is bypassed Mini hub or GBIC has failed is loose or is missing Fiber optic cables are damaged Note Ifthe port is unoccupied the light is on Loop good Green On Off The loop is not operational Mini hub has failed or a faulty device might be connected to the mini hub Controller has failed Note If a host side mini hub is not connected to a controller the green light is always off and the fault light is always on Bypass lower port Amber Off On Lower mini hub port is bypassed Mini
3. Controller fan fault indicator N MO i a o 0 oO 0 e 6 6 e e ge Figure 13 Overtemperature indicator 22 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Turning on the power after an overtemperature shutdown If your controller unit shuts down unexpectedly use the storage management software to determine if the controller unit is overheated If an overtemperature shutdown is indicated use the following procedure to regain normal system operation 1 Turn off the power switches and cool the controller unit for example replace the fans use external fans to cool the room and so on Once the air temperature is below the upper operating temperature of 45 C 113 F turn on the power switches Check the controller unit for faults or damage Use the storage management software to check the overall status of the controller unit and its components Repair any faults found Turning on the power after an emergency shutdown Use this procedure to regain normal system operation after a power failure or emergency shutdown 1 After the emergency situation is over or power is restored to the building check all components and cables for damage
4. Servicing NOES iih cvs e eA tt bi orbus D ase RO D Eis 30 Replacing a failed controller 31 Installing additional cache memory in a controller 0 0 0 ce eee ee ee eee 33 Battery orale lac hh eho eh pi ELE ieee ei dye aaa REB 35 Servicing NOLES e tee n ab eR ewan td ue 0 i eee 35 Replacing atailed Battery aii pete li AA ad ae wes all aaa a AA 35 Controllerfan rai wb ge LI ue 0 si Mp eRe E RE RR MER 39 Servicing OE fsi eoe noeud DOS Re na eed Matas ede etu iode eade 40 Replacing a failed controller fan 40 Fan and communications module eee 42 Servicmg notess uri in a aloe 42 Replacing a failed fan and communications module 00 00 eee eee eee 43 Power supply iscritte IA eevee e ata rea A ER viet eR E Se 45 Servicing NOES iui dett ARE ed Are e Eaton a AL Ave t ele RR E D a bed 45 Replacing a failed power supply 46 Mint h bs a pure E RUE VV REC REL PEOR E CN E DE EROR RAT ERR 48 Servicing HASS roe RICE doe Qa UH E DHL UH S E CERE EH EAS ER LEE 49 Replacing a failed mini hub LL 49 OBESA A o 51 Servicing MOLES coms voe oir e RA albe ARS 5 Replacing a failed GBIC kcu a eg toti d Re p ei a Da 52 Appendix A Getting help and technical assistance leere 55 Before you call iii io ii eee lo 55 Using the documentation ilaria teeth eos met Re UR ai 55 x IBM FAStT500 RAID Controller Enclosure Unit User s Guide Getting help and information from the World Wide Web 56
5. Software service and support LL 56 Hardware service and support LL 56 Appendix B NOUCOS ss aa east ta e eux Sedna eee oe a eg aes bea aides 59 Federal Communications Commission FCC statement 0 00 00 ee eee 61 Industry Canada Class A emission compliance statement 0 esses 62 Australia and New Zealand Class A statement 62 United Kingdom telecommunications safety requirement 62 European Union EMC Directive conformance statement 00 00 ee 62 IE SEERE ani RA A AAA ATA e 65 Contents xi xii IBM FAStT500 RAID Controller Enclosure Unit User s Guide Figures Figure 1 IBM FAStT500 RAID Controller Enclosure Unit front vieW 2 Figure 2 IBM FAStT500 RAID Controller Enclosure Unit back view 3 Figure 3 Fibre Channel interface connections 3 Figure 4 Host side and drive side mini hub ports back view 6 Figure 5 Ethernet and RS 232 interface ports LL 7 Figure 6 Removing the controller unit bezel 1 0 0 LL 11 Figure 7 Replacing the controller unit bezel L eee ee eee 11 Figure 8 Turning on and off the power ceea eee eee re 12 Figure 9 Indicator lights front esee ae Bale Paw Ex ORAS E IRR CS 16 Figure 10 Controller unit indicator lights back view 02 0000 eee eee 18 Figure 11 Mini hub indicator lights 19 Figure 12 Fan and communications and power supply fault i
6. Checking the indicator lights on page 15 If you replace the GBIC and still experience problems the controller unit might have defective components or connections Check the storage management software for indications of other component failures Chapter 3 Replacing controller unit components 51 52 Replacing a failed GBIC Statement 3 A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam When instructed by the storage management software replace a GBIC in the mini hub Attention To prevent possible data loss do not pull cables from a GBIC that has not failed 1 Remove the fiber optic cable from the GBIC that has failed then replace the protective caps on the cables Note If you are using IBM GBICS you must remove the fiber optic cable from the GBIC before you can remove th
7. Controller Levers 2 Remove both screws from the top cover of the controller then lift the cover and set it aside to install after you upgrade your cache Top cover Screws Controller Top cover Chapter 3 Replacing controller unit components 33 3 Locate the empty DIMM socket in front of the populated one that contains the standard 256 MB cache memory module Make sure that both DIMM latches are open to their outermost position before inserting the new memory module DIMM latches in open position au LJ LI LI i J EE menm E TI na Standard 256 MB cache module Upgrade 256 MB cache module 4 Carefully insert the DIMM into the empty socket making sure that the left and right edges of the module slide inside the grooves in the DIMM latches As you push the DIMM into place the DIMM latches slowly close around the new module 5 Oncethe DIMM is fully seated in the socket press firmly inward on the left and right DIMM latches until they lock and secure the DIMM into place DIMM latches in closed position SIN NR E L 6 Install the top cover that you removed in Step 2 on page 33 Install the controller back into the con
8. Figure 5 shows the location of these interface ports RS 232 ports Ethernet ports Controller B Controller A Controller B Controller A ejelels eleje o o o o e 8 6 o o o o gd O mit o o o o CU o o o o o o o EA o o o a CDI CdC E e TN CC CL Jr 1 mu mu o I O co o Ilo eo Figure 5 Ethernet and RS 232 interface ports Chapter 1 Overview 7 8 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Chapter 2 Operating the controller unit This chapter describes the tasks required to operate the controller unit Tasks overview Perform the tasks shown in Table 1 to maintain the controller unit after it is installed Table 1 Tasks overview Task Description Accessing the controls To access the controller CRUS battery controller fan and indicator lights you must remove the controller unit bezel See Accessing the controls on page 11 Turning on or off the power The controller unit usually runs continuously However you might need to turn off and on the power to move the controller unit or to p
9. Ifthere is no visible damage continue with Step 2 otherwise have your system serviced Make sure the power cords are plugged in Turn on the circuit breakers in the cabinet and turn on the power switches on all drive enclosures attached to the controller unit If the system is off because of a power outage the power switches are already on Important You must turn on the drive enclosures before or at the same time as the controller unit The controllers might not recognize the correct configuration if the attached drives are powered up after the controller unit If you plan to use the main breaker to turn on all enclosures at the same time make sure that the switches on each drive enclosure and each controller unit are on before turning on the main breaker For instructions on powering up the drive enclosures refer to the drive enclosure documentation Turn on both power switches on the back of the controller unit see Figure 8 on page 12 Check the status of the controller unit and other devices Make sure all fault indicator lights are off on the front and back of the controller unit For more information see Checking the indicator lights on page 15 When all the devices on the system are powered up check the overall system status using the storage management software Chapter 2 Operating the controller unit 23 Checking the battery service date Note Replace the battery whenever it fails to hold a charge or every thr
10. Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician 2 Using Figure 27 on page 48 as a guide remove the failed power supply Using the pull handle lift up and pull out to release the power supply then slide it out Chapter 3 Replacing controller unit components 47 Pull handle La d Figure 27 Removing and installing a power supply CRU Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 3 Unpack and install the new power supply as shown in Figure 27 Using the pull handle push the power supply into the slot until it locks into place 4 Plug in the power cord and turn on the power 5 Check the new power supply and other controller unit indicator lights for faults For more information see Checking the indicator lights on page 15 Mini hubs The mini hubs are located on the back of the controller unit see Figure 28 on page 50 A mini hub is a single removable unit that provides the Fibre Channel interface between a controller unit and hosts or drives The back of the contr
11. ala Dal e PGR ee DV 19 Table 4 Mini hub indicator lights back 20 Copyright IBM Corp 2000 2002 XV xvi IBMFAStT500 RAID Controller Enclosure Unit User s Guide About this book This book gives an overview of the IBM FAStT500 RAID Controller Enclosure Unit and provides information about routine operations and replacement procedures for all customer replaceable units CRUs This User 5 Guide is intended for system operators and service technicians who have extensive knowledge of Fibre Channel and network technology and computer system operation maintenance and repair Use this guide to Become familiar with the components of the controller unit e Learn the tasks required to maintain the controller unit on a daily basis Learn how to replace failed components in the controller unit Before using this book you must install the hardware and software For more information refer to the IBM FAStT500 RAID Controller Enclosure Unit nstallation Guide and the IBM FAStT Storage Manager Installation and Support Guide that come with the controller unit How this book is organized Chapter 1 Overview introduces the controller unit and its primary components Chapter 2 Operating the controller unit describes the tasks required to operate the controller unit Chapter 3 Replacing controller unit components describes the controller components and gives servicing information and replacement procedures Apendix A Getting hel
12. e mini hub po rts o o o o C o o o o po rts O EEE O fe se n e E aaa e o o o o o o o o Y o e Figure 4 Host side and drive side mini hub ports back view For more information about connecting the controller unit and drive enclosures also referred to as expansion units using the host and drive interface ports refer to the IBM FAStT500 RAID Controller Enclosure Unit Installation Guide Host mini hubs There are up to four host side mini hubs two per controller see Figure 4 Mini hubs 1 and 3 correspond to the top controller Controller A and mini hubs 2 and 4 correspond to the bottom controller Controller B Each pair of mini hubs accommodates one host channel Each mini hub provides host loop connectivity and self diagnostic features To ensure redundancy you must connect each host to a Controller A and Controller B mini hub Drive mini hubs The controller unit has four drive channels Each channel accommodates one drive side mini hub see Figure 4 All mini hubs on the drive side attach to both Controller A and Controller B 6 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Ethernet and RS 232 interface ports Each controller has an Ethernet interface port and an RS 232 serial interface port Use the Ethernet ports if you want to directly manage the controllers Use the RS 232 ports for diagnostic service
13. hub or GBIC has failed is loose or is missing Fiber optic cables are damaged Note Ifthe port is unoccupied the light is on 20 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Icon Table 4 Mini hub indicator lights back Indicator light Color Com Normal operation Problem indicator ponent mini hub drive side Possible condition indicated by the problem indicator Fault Amber Off On Mini hub or GBIC has failed Note If a drive side mini hub is not connected to a controller this fault light is always on Bypass upper port Amber Off Upper mini hub port is bypassed Mini hub or GBIC has failed is loose or is missing Fiber optic cables are damaged Note Ifthe port is unoccupied the light is on Loop good Green On Off The loop is not operational Mini hub has failed or a faulty device might be connected to the mini hub Drive has failed Note If a drive side mini hub is not connected to a controller the green light is always off and the fault light is always on Bypass lower port Amber Off On Lower mini hub port is bypassed Mini hub or GBIC has failed is loose or is missing Fiber optic cables are damaged Note Ifthe port is unoccupied the light is on Chapter 2 Operating the controller unit 21 Overtemperature condition and power supply shutdown If t
14. install the new one This does not include the time it takes to perform the entire procedure for example checking the indicator lights If a controller fan fails the fault light on the controller fan glows For more information about indicator lights see Checking the indicator lights on page 15 If you replace the controller fan and still experience problems the controller unit might have defective components or connections Check the storage management software for indications of other component failures Replacing a failed controller fan When instructed by the storage management software replace a controller fan Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 1 Unpack the new controller fan 2 Remove the controller unit bezel as shown in Figure 6 on page 11 Attention To prevent damage to the controller unit components do not operate the controller unit without adequate ventilation to the controllers If it will take longer than 15 minutes to replace the controller fan you must shut down the controller unit to prevent it from overheating The time limit applies to the total time that the fan is out of the chassis For more information see Turning off the power on page 13 40 IBM FAStT500 RAID Controller Enclosure Unit User s Guide 3 Remove th
15. new controller After replacing a controller always use the storage management software to verify the firmware levels 5 Using Figure 17 as a guide check the controller indicator lights O00 00 00 00 0 0 0 0 000 0000 0 0 0 0 0 0 0 0 000 0 0 0 0 O O 0 O O O O O O 000000000000 O00 00 00 0 0 0 00 0 O OO O O 0 0 0 0 O O O O OO O POO 0 0 O O0 OO OO OO 0 OO O0 00 000000000 Power S RA Lo 9707070707070 OOO OOO OOO 000 0 0 O 0 0 0 0 0 0 000 0 000000 Power suppl LO E roer roosie 0 0 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ORO 5 5 5 0f5 re o ao 0 0 0 0 0 ontroller fan 000000000000000000000000000000000 COOK KOKO OOK OUI LO O mmie VIARIO IRR 0 0 0 0 0 O 0 00 O 595 59075505595 9595 959505595 9093909090934 070 0 0 0 0 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 00 0 0 0 00 0 0 0 0 CHET CCD DIO OOO OI 5 5 5 0 075 5 6 5 5 Controller LA 000000000000000000000000000000000 0 0 0 A 0000000000000000000000000000000 Fast write cache 90900000000000000000000 0 0 0 0 0 0 00000 O Go 0 00 o o o o o 0 0 0 00 0 00 0 0 0 0 0 0 0 0 00 00 oo DO00000000000000000000000000000 O00 0 0 OO OO OO O OO OO 0 0 0 O O 0000000000000 oo 000 0000000000000000000200020020202020 Figure 17 Indicator lights on the controller unit bezel If the green power indicator is on and the amber fault indicator is off go to Step 6 b Ifthe green power indicator remains off or the fault indicator is on af
16. on battery 38 G GBICs described 51 hot swapping 51 indicator lights on mini hub 51 installing fiber optic cables 5 replacing failed 52 servicing notes 51 Gigabit Interface Converter See GBICs H heartbeat indicator light on controller CRU 16 host side mini hub 6 hot swap controller CRU 30 controller fan 40 fan and communications module 42 GBICs 51 mini hub 48 I I O input output stopping before shutdown 13 25 indicator lights battery 16 18 bezel 32 controller CRU 16 controller fan 16 17 fan and communications module 18 19 mini hub 19 20 overview 15 power supply 18 19 46 interface ports Ethernet 7 RS 232 7 L life expectancy of battery 24 lights indicator battery 16 18 bezel 32 controller CRU 16 controller fan 16 17 drive enclosure activity during parity check 13 25 fan and communications module 18 19 mini hub 19 20 overview 15 power supply 18 19 46 M maintenance battery 35 manufacture date battery 24 memory cache and battery backup 35 memory installing 256 MB cache upgrade 33 mini hub described 48 drive side 6 host side 6 66 IBM FAStT500 RAID Controller Enclosure Unit User s Guide hot swapping 48 indicator lights 48 bypass lower port 20 bypass upper port 20 fault 20 icons 20 location 19 loop good 20 replacing failed 49 servicing notes 49 monitoring status of controller unit 14 N notices electrostatic devices 29 product 59 safety information iii tradem
17. the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 A gt 18 kg 37 lbs gt 32 kg 70 5 Ibs gt 55 kg 121 2 lbs CAUTION Use safe practices when lifting vi IBM FAStT500 RAID Controller Enclosure Unit User s Guide Statememt 5 AA CAUTION The power control button on the device and the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 2 Aa 10 Statement 8 A CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Class 1 laser statement Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 IEC 825 11993 CENELEC EN 60 825 Safety vil viii IBM FAStT500 RAID Controller Enclosure Unit User s Guide Contents Safety c soimi s Eas antartico iii Contents eo E e ala ix PAUSA SA ARA PE DAS ARO AR xiii VAMOS AS X C4 AA AAA eather sa ey E NAAA XV About this book sier si iii ea li ele a xvii How
18. the power supplies see Figure 25 on page 44 It has a locking lever and a pull handle for securing and removing the fan and communications module The module contains dual fans that provide a redundant cooling system to both power supplies If one fan within the module fails the other continues to operate A single fan provides sufficient air circulation to prevent the power supplies from overheating until you can replace the entire fan and communications module Servicing notes Consider the following when servicing the fan and communications module The fan and communications module contains two serial RS 232 connections used for diagnostic purposes and two Ethernet RJ 45 connections used for direct network management You can hot swap the fan and communications module as long as you complete the exchange within 15 minutes from when you remove the failed unit until you install the new one It is unlikely that both fans in the fan and communications module will fail simultaneously Such a failure will cause one or both power supplies to overheat In these circumstances the amber power supply indicator light on the bezel turns on and the overheated power supply automatically shuts down the green power indicator light turns off Once the ambient air temperature cools below 70 C 158 F the power supply automatically turns on Replace the failed fan and communications module then check the power supply indicator lights fault indicator li
19. this book is organized orreen p ee a acu e ca ata aaa xvii Notices used in this book ae xviii Related publications 5 ovx wee a xe ee ARR MS ECCLES xviii Chapter 1 Overviews ise nin i ira ai ACE iaa 1 Controller unit Overview Lia a aaa ea NAA at pat aa i 1 Front VIEW id AA SRA A A AA 1 Back VIEW e AS TRAE EIA 2 Fibre Channel connections LL 3 Interface ports Ata as 5 Hostimini AUD eae Ms gute ees e Ete e e aa pn ab 6 Drive Mini hubs e s xe tb t p o ee e SLE a oa 6 Ethernet and RS 232 interface ports 2 0 0 0 cect teen teens 7 Chapter 2 Operating the controller unit 0 cc cece ee ce cee ee ee eens 9 TASKS OVERVIEW E eat Rect ua eck ance oto 9 Accessing the controls i mode a he tee ke Oe oh oe DIS ele ar 11 Turning on the PO ERA RR ws M es a use eni 12 Turning otf the power i A eee a 13 Monitoring status through software LL 14 Checking the indicator lights 15 Overtemperature condition and power supply shutdown o ooooooomooom oo 22 Copyright IBM Corp 2000 2002 ix Turning on the power after an overtemperature shutdown 0 23 Turning on the power after an emergency shutdown 23 Checking the battery service date 24 Preparing to move the controller unit 25 Removing and installing the components 25 Chapter 3 Replacing controller unit components oooooooomomo o m o 29 Handling static sensitive devices 29 RAID Controller 11129508 tec ere Ada 29
20. B stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes Total user accessible capacity may vary depending on operating environments Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives available from IBM Maximum memory may require replacement of the standard memory with an optional memory module IBM makes no representation or warranties regarding non IBM products and services that are ServerProven including but not limited to the implied warranties of merchantability and fitness for a particular purpose These products are offered and warranted solely by third parties 92 IBM FAStT200 and FAStT200 HA Storage Servers Installation and User s Guide IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user manuals or all program functionality Electronic emission notices Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environmen
21. IBM FAStT500 RAID Controller Enclosure Unit User s Guide aall FAStT500 RAID Controller Enclosure Unit User s Guide Note Before using this information and the product it supports be sure to read the general information under Appendix B Notices on page 59 Second Edition April 2002 Copyright International Business Machines Corporation 2000 2002 All rights reserved U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Safety Before installing this product read the Safety Information Y albo sel 4 c all la QS si di Antes de instalar este produto leia as Informa es de Seguran a HERAS m HI WFAA Safety Information EA RR ZI HAMA RARA gt Prije instalacije ovog produkta obavezno protitajte Sigurnosne Upute P ed instalac tohoto produktu si p e t te p ru ku bezpe nostn ch instrukc L s sikkerhedsforskrifterne f r du installerer dette produkt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Mpw eykataot oete To mpoidv aut diaBdote TIG MANPOMopies aorp ieiac safety information MVI MANN NR 1878 0T WM 11010 7197 A term k telep t se el tt olvassa el a B
22. NY 10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FORA PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any references in this publication to non IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Copyright IBM Corp 2000 2002 59 Edition notices COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION 2000 2002 All rights reserved Note to U S Government Users Documentation related to restricted rights Use duplication or disclo
23. a norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 Furopean Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 62 IBM FAStT500 RAID Controller Enclos
24. age management software 2 Using Figure 16 on page 31 as a guide remove the controller that has failed Squeeze the two center tabs and open the handles b Remove the controller c Close the handles and snap into place Figure 16 Removing and installing a controller CRU Attention To avoid potential data loss make sure that the new controller has the same memory size as the one you are replacing If you install a controller with a different memory size the storage management software suspends cache mirroring and issues an error message If the memory size is not the same you need to upgrade the cache memory For more information see Installing additional cache memory in a controller on page 33 3 Unpack and check the new controller Using the proper handling precautions remove the new controller from the packing material Check the shipping invoice and the controller to make sure that it has the same memory size as the controller that you just removed 4 Using Figure 16 as a guide install the new controller as follows Chapter 3 Replacing controller unit components 31 a Squeeze the two center tabs and open the handles b Using the handles slide the controller into the slot until the back edge hooks onto the frame c Close the handles and snap into place Attention When you replace a failed controller the storage management software automatically synchronizes the firmware between the existing controller and the
25. age management software replace a power supply 1 Check the power supply indicator light on the back of the controller unit as shown in Figure 26 Be sure that the green power light on the failed power supply is off ejejej e e e e e o o o o of Yo 8 8 o o o o e Je ta o o o o CULI o o o o o o o o EI o o o o e CCC CC e e BI Ie lA HAI E ac power o oO o o O o E T connector n N Power indicator light Power switch If the power supply fails the power indicator light is off Power switch ac power connector Figure 26 Power supply switch ac power connectors and indicator lights 46 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Statememt 5 AA CAUTION The power control button on the device and the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 10 Statement 8 A CAUTION
26. ager Version 7 10 Installation and Support Guide IBM FAST Storage Manager Version 7 10 Concepts Guide The following IBM FAStT Storage Manager online help is available e Enterprise Management Online Help e Subsystem Management Online Help 14 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Checking the indicator lights The controller unit indicator lights display the status of the controller unit and its components Green indicator lights mean normal operating status amber indicator lights mean a possible failure It is important that you check all the indicator lights on the front and back of the controller unit when you turn on the power After you turn on the power the indicator lights might blink intermittently Wait until the controller unit completes its power up before checking for faults It can take up to 15 minutes for the battery to complete its self test and up to 24 hours to fully charge particularly after an unexpected power loss of more than a few minutes Use the following procedure to check the controller unit indicator lights and operating status 1 To view the indicator lights remove the controller unit bezel as shown in Figure 6 on page 11 2 Check the indicator lights on the front of the controller unit The indicator lights are shown in Figure 9 on page 16 and described in Table 2 on page 16 3 Check the indicator lights on the back of the controller unit as shown in Figure 10 on page 18 and des
27. alfunctions or obstructions that impede air flow and cause one or more components in the controller unit to overheat Make sure that the ambient air temperature around the controller unit is within the environmental requirements To boost air circulation the controller unit chassis has air vents along its top and sides These vents serve as air intake and exhaust passages Always keep vents clean and free of obstructions Figure 21 shows the controller unit air flow Make sure your installation site allows adequate ventilation to the controller unit during operation Note Allow at least 60 cm 2 ft of clearance in front of and behind the controller unit for proper ventilation Figure 21 Controller unit airflow Chapter 3 Replacing controller unit components 39 Servicing notes Consider the following when servicing the controller fan Both fans failing simultaneously in the controller fan is unlikely Such a failure will cause either one or both controllers to overheat Under these circumstances the amber controller light on the front panel might turn on Shut down the controller unit immediately and let the unit cool to room temperature and then replace the controller fan You can hot swap or replace the controller fan as long as you complete the exchange within 15 minutes The time limit applies to the total time that the fan is out of the chassis The time begins when you remove the failed controller fan and ends when you
28. and a power system This chapter includes detailed instructions on replacing these components Handling static sensitive devices Attention Static electricity can damage electronic devices and your system To avoid damage keep static sensitive devices in their static protective package until you are ready to install them To reduce the possibility of electrostatic discharge observe the following precautions Limit your movement Movement can cause static electricity to build up around you Handle the device carefully holding it by its edges or its frame Do not touch solder joints pins or exposed printed circuitry Do not leave the device where others can handle and possibly damage the device While the device is still in its static protective package touch it to an unpainted metal part of the storage server for at least two seconds This drains static electricity from the package and from your body Remove the device from its package and install it directly into your storage server without setting it down If it is necessary to set the device down place it in its staticprotective package Do not place the device on your storage server cover or any metal surface Take additional care when handling devices during cold weather because heating reduces indoor humidity and increases static electricity RAID Controller The controller unit supports redundant array of independent disks RAID technology The controller unit contains
29. ant controllers and one controller fails the second controller assumes processing functions without data loss However some or all data might be lost if cache mirroring is disabled and a failure occurs before data is written from cache memory to disk Ifyou replace the controller CRU and still experience problems the controller unit might have defective components or connections Check the storage management software for indications of other component failures Ifa controller CRU fails the fault light on the affected controller glows For more information about indicator lights see Checking the indicator lights on page 15 e Firmware between the two controllers is automatically synchronized when you replace a controller Replacing a failed controller When instructed by the storage management software replace a controller CRU using the following procedure 30 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 1 Remove the controller unit bezel as shown in Figure 6 on page 11 Attention Removing a controller that is operating normally not failed can result in data loss Only remove a controller that Has a fault indicator light that is glowing Is marked as Failed offline through the stor
30. arks 60 used in this book xviii O operating controller unit tasks table 9 overheating condition controller unit 39 power supply 45 overtemperature condition of controller unit 22 P power battery 35 loss and recovery 45 turning off 13 turning on 12 power cord locations 12 power indicator light controller CRU 16 controller fan 17 power supply fault indicator lights 46 installing removing 48 interchangeable and redundant 45 overheating 45 overview 45 replacing failed 46 servicing notes 45 power supply indicator light 17 19 power switch locations 12 turning on and off 12 precautions controller fan replacement time limits 40 fiber optic cable 4 preparing controller unit for new location 25 for shut down 25 publications related xviii R recovering from emergency shutdown 23 redundant pair of controllers 30 redundant power supplies 12 45 related publications xviii removing replacing battery 35 bezel 11 controller fan 40 fan and communications module 43 GBIC 52 mini hub 49 power supply 46 replacement date battery 24 RS 232 serial ports 7 S safety requirements fiber optic cables 4 laser cautions v vi 4 52 static sensitive devices 29 serial RS 232 ports 7 service date of battery 24 servicing battery 39 shutdown sequence for controller unit 13 25 static sensitive devices 29 static sensitive devices handling 29 status indicator lights on controller CRU 16 status of controller unit monitor
31. battery For information about using the software to track battery age refer to the FAStT Storage Manager documentation and online help Ifa battery fails the fault light on the battery glows For more information about indicator lights see Checking the indicator lights on page 15 If you replace the battery and still experience battery problems for example loss of battery power to the controllers or batteries not charging properly the controller unit might have defective components or connections Check the storage management software for indications of other component failures Replacing a failed battery When instructed by the storage management software replace the battery Attention Because the battery CRU is a sealed unit you must replace the entire CRU not just the batteries in order to keep the battery backup system in working order Opening the battery CRU voids your warranty 1 Use the storage management software to check that there is no data in cache and that all caching has stopped Data in cache is unprotected if a power outage occurs while the battery CRU is out of operation Chapter 3 Replacing controller unit components 35 Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 2 Prepare the new battery Unpack the battery CRU Save the pa
32. cing notes 40 time limit for replacing 40 controller fan fault indicator light 17 controller fault indicator light 17 controller unit accessing controls 11 adding cache memory 33 back view 2 front view 1 interface ports 7 monitoring status through software 14 operating tasks table 9 overheating 45 overtemperature shutdown 22 overview 29 preparing for move 25 proper air ventilation 39 shutting down 13 25 temperature overheating in chassis 40 turning off power 13 turning on power 12 customer replaceable units CRUs 1 See also individual component names D data protecting during power outage 35 DIMM module installation 33 drive enclosures indicator lights activity at powre off 13 activity during parity check 13 25 turning on before controllers 12 23 drive side mini hub 6 65 E emergency shutdown 23 Ethernet ports 7 F failure fault indicator light battery 16 35 fan and communications indicator light 19 fan and communications module hot swapping 42 overview 42 replacing 43 servicing notes 42 fast write cache indicator light checking before shutdown 13 25 conditions indicated 17 fault indicator light battery 16 18 controller CRU 16 fiber optic cables handling precautions 4 installing in GBICs 5 removing protective caps 5 Fibre Channel connections 3 interface ports 7 firmware on controller CRU auto synchronization 30 front view of controller unit 1 full charge battery indicator light 16 18 full charge light
33. cking material for shipping the used battery CRU to a disposal facility Find the Battery Support Information label on the front of the new battery CRU as shown in Figure 18 Battery Support Information Information del Soporte de la bater a Information sur le maintien de l accumulateur Auskunft zur Batterieerhaltung Date of manufacture Fecha de Instalaci n Date de fabrication vA Herstellungsdatum Date of installation Fecha de Instalaci n jJ Date d installation Installationsdatum Replacement date Fechadereemplazo Date de remplacement VA Ersatzcatum Figure 18 Recording the battery support information 3 Fill in the following information Date of Installation Record today s date on the blank line Replacement Date Record the expiration date three years from today s date on the blank line 4 Remove the controller unit bezel as shown in Figure 6 on page 11 Attention Be careful when removing the battery The battery weighs approximately 6 4 kg 14 Ibs 36 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Statement 8 A CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a s
34. cribed in Table 3 on page 19 4 Check the indicator lights on the mini hubs as shown in Figure 11 on page 19 and described in Table 4 on page 20 5 If all indicator lights show a normal status replace the bezel otherwise run the storage management software to diagnose and repair the problem Chapter 2 Operating the controller unit 15 Fault Heartbeat Power n Power he wr 9 Power supply su 80200080 Controller fan ox O no O gt 99 00 07 Controller 800 0 990 000 Fast write cache coo amp A o ee o O e me o MB T Fault NE Full Charge A Full Charge B Fault A Figure 9 Indicator lights front Table 2 Indicator lights front Indicator Color Normal Problem Possible conditions indicated by the light operation indicator problem indicator Component controller CRU Power Green On Off No power to controller unit No power to storage subsystem Cables are loose or the switches are off Power supply has failed is missing or is not fully seated Overtemperature condition Fault Amber Off On Controller failure controller fault condition Heartbeat Green Blinking Not No control
35. d only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 1 Turn everything OFF 2 First attach all cables to devices 2 First remove power cords from outlet 3 Attach signal cables to connectors 3 Remove signal cables from connectors 4 Attach power cords to outlet 4 Remove all cables from devices 5 Turn device ON Safety v Statement 3 A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into
36. e 2 on page 3 shows the controller unit back view and the following components Hostside and drive side mini hubs Up to eight removable mini hubs to which you can connect GBICs and fiber optic host and drive interface cables for the controller unit Power supplies Two removable units that contain the power supplies Fanand communications module One removable unit that contains the power supply cooling fans Ethernet ports and RS 232 serial ports 2 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Host side mini hubs Fan and Drive side mini hubs communications module 6 6 6 9 ele ele o o o o o o o o e al 8 9 Qe ataca s Z Z 3 Sos Z E Z 8 oa LLL EI e e CICI o o o o o o o o a o Al O allo o O alo Power supply Power supply Figure 2 IBM FAStT500 RAID Controller Enclosure Unit back view Fibre Channel connections When fully configured the back of the controller unit can accommodate up to four host side and four drive side mini hubs Each mini hub is a single removable unit that provides the Fibre C
37. e GBIC from the mini hub port IBM FAStT500 RAID Controller Enclosure Unit User s Guide GBIC Fiber optic cable For proper handling of fiber optic cables see Fibre Channel connections on page 3 2 Remove the GBICs from the mini hub ports If the GBIC you are removing has a metal latch move the latch to the unlocked center position Pull the failed GBIC from its mini hub port GBIC Fiber optic cable GBIC Protective cap Chapter 3 Replacing controller unit components 53 Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 4 Unpack the new GBIC then do the following a Remove the protective cap from the GBIC b Ifthe GBIC you are installing has a metal latch move the metal latch to the unlocked center position c Slide the GBIC into the mini hub port d Rotate the metal latch outward to the locked position flush with the rear of the GBIC 5 Reconnect the interface cables that you removed in Step 1 on page 52 6 Check the indicator lights on the mini hub When the mini hub is operating properly the green loop good light is on and the fault light is off If the mini hub is connected to a Fibre Channel loop the amber port bypass light is off If a problem is indicated use the storage management software to check the con
38. e Web at http www ibm com pc support e IBM FAStT500 RAID Controller Enclosure Unit Installation Guide IBM FAStT500 RAID Controller Enclosure Unit User 5 Guide this book IBM FAStT Storage Manager Version 7 10 for Microsoft Windows NT and Windows 2000 Installation and Support Guide IBM FAST Storage Manager Version 7 10 for Novell NetWare and Red Hat Linux Installation and Support Guide IBM FAStT Storage Manager Version 7 10 Concepts Guide Indicates the printed publication that comes with the IBM FAStT500 RAID Controller Enclosure Unit xvii IBM FAStT500 RAID Controller Enclosure Unit User s Guide Chapter 1 Overview The IBM FAStT500 RAID Controller Enclosure Unit referred to throughout this book as controller unit is a high performance unit that provides dual redundant RAID controllers and Fibre Channel interfaces to both the host and drive channels Controller unit overview The controller unit supports direct attachment of up to four hosts containing two host adapters each and is designed to provide maximum host and drive side redundancy Using an external hub the controller unit can support up to 64 host adapters per controller up to 128 host adapters per controller unit Each controller unit contains several removable components called customer replaceable units CRUS that you can access from either the front or back of the unit These CRUs include the battery RAID controllers controller fan power sup
39. e controller unit bezel Chapter 2 Operating the controller unit 11 Turning on the power Use the following procedure to turn on power to the controller unit If you are restoring power to the controller unit after an emergency shutdown or power outage go to Overtemperature condition and power supply shutdown on page 22 Important You must turn on the drive enclosures before or at the same time as the controller unit The controllers might not recognize the correct configuration if the attached drives are powered up after the controller unit If you plan to use the main breaker to turn on all enclosures at the same time make sure that the switches on each drive enclosure and each controller unit are on before turning on the main breaker For instructions on powering up the drive enclosures refer to the drive enclosure documentation Note Always wait at least 30 seconds between the time you turn off a power switch and the time you turn on the power again Turn on both power switches on the back of the controller unit see Figure 8 You must turn on both switches to take advantage of the redundant power supplies Then go to Checking the indicator lights on page 15 Power switch ac power cord Power switch Figure 8 Turning on and off the power 12 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Turning off the power Statememt 5 AA CAUTION The power control button on the device and th
40. e failed controller fan as shown in Figure 22 a Lift up the lever on the controller fan b Pull firmly on the bottom lip to remove the fan Figure 22 Removing and installing the controller fan 4 Install the new controller fan a Slide the new controller fan all the way into the slot b Press down on the lever and snap the lever into place 5 The following figure shows the indicator lights on the controller fan Power indicator Controller fan indicator Figure 23 Controller fan indicator lights When the controller fan is operating properly the green power indicator is on and the amber indicator is off Chapter 3 Replacing controller unit components 41 Ifthe amber fan light is on or the green power indicator remains off make sure that the controller fan is seated securely in the slot and that the lever is snapped into place Ifthe controller fan indicator remains on it might indicate a problem with the new controller fan Replace the controller fan with a spare if available If not turn off the controller unit to prevent it from overheating until you can replace the fan 6 Replace the controller unit bezel as shown in Figure 7 on page 11 Fan and communications module The fan and communications module is a single removable unit containing two cooling fans two serial ports and two Ethernet ports This module plugs into a slot at the center back of the controller unit just above
41. e power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 20 gt 1 7 mp Attention The controller unit is designed to run continuously 24 hours a day Except in an emergency never turn off the power if any controller unit fault indicator lights are lit Use the proper troubleshooting or servicing procedure to correct the fault before turning off the power This ensures that the controller unit powers up correctly later For more information see Checking the indicator lights on page 15 Use the following procedure to turn off power to the controller unit 1 Prepare the controller unit for shutdown as follows a Stop all I O activity to the controller unit and attached drive enclosures Logically disconnect the controller and drive enclosures from the hosts Make sure that the fast write cache indicator light on each controller unit front panel and all applicable drive active indicator lights on each drive enclosure front panel are off not blinking Note If a parity check is in progress it can take a long time for the drive indicator lights to stop blinking b Make sure that all amber fault indicator lights on the controller unit are off If any fault indicator lights are on correct the problem before turning off the power For m
42. ed errors if the installation date is not reset CONTAINS SEALED LEAD BATTERY BATTERY MUST BE RECYCLED 38 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Attention Use proper facilities to recycle the used battery CRU If the battery CRU is physically damaged or leaking electrolyte gel DO NOT ship it to a recycling center The battery contains sealed lead acid batteries that might be considered hazardous material You must handle this unit in accordance with all applicable local and federal regulations 11 Dispose of the used battery CRU according to local and federal regulations which might include hazardous material handling procedures Controller fan The controller fan is a single removable unit containing two cooling fans and temperature monitoring circuitry The controller fan plugs directly into a slot on the front of the controller unit to the left of the controllers see Figure 22 on page 41 Five indicator lights provide overall system status information see Figure 23 on page 41 The dual fans in the controller fan provide a redundant cooling system to both controller CRUs If one fan fails the other continues to operate providing sufficient air circulation to prevent the controllers from overheating until you can replace the entire controller fan To prevent cooling problems the controller unit must have proper air circulation throughout the chassis Cooling problems include any m
43. ed to prevent the power supplies from overheating Ifa temperature sensor detects an ambient air temperature greater than 70 C 158 F the overheated power supply automatically shuts down The second power supply remains on as long as its temperature remains below 70 C 158 F If the second power supply overheats it turns off all power to the controller unit Note There is a serious problem if the air temperature inside the cabinet is hot enough to cause the power supplies to shut down Chapter 3 Replacing controller unit components 45 The controller unit is capable of power up recovery without operator intervention Once the air temperature cools to below 70 C 158 F the power supplies automatically restart An automatic restart resets the controllers attempts to spin up the drives which has no effect on the drives if they are already running and returns the controller unit to normal operation Ifa power supply fails the green power indicator light on the power supply is off and the amber power supply fault light on the controller fan on the front of the controller unit glows For more information see Checking the indicator lights on page 15 If you replace the power supply CRU and still experience problems the controller unit might have defective components or connections Check the storage management software for indications of other component failures Replacing a failed power supply When instructed by the stor
44. ee years Using the controller unit in a hot environment above 35 C or 95 F lowers the battery life expectancy Under these conditions you might need to replace the battery more often To check the battery service date do the following 1 Remove the controller unit bezel as shown in Figure 6 on page 11 2 Check the Battery Support Information label as shown in the following figure Battery Support Information Information del Soporte de la bater a Information sur le maintien de l accumulateur Auskunft zur Batterieerhaltung Date of manufacture Fecha de Instalaci n Date de fabrication i Herstellungsdatum Date ofinstallation Fecha de Instalaci n Date d installation Installationsdatum Replacement date Fecha de reemplazo Datederemplacemen ___ ____ ___ Ersatzdatum Figure 14 Checking the battery service date The Battery Support Information label on the front of the battery has three dates Date of Manufacture Date the battery was built at the factory Date of Installation Date the battery was installed in the controller unit Replacement Date Date to replace the battery see the note at the beginning of this section 3 Look at the replacement date and do the following fitis time to replace the battery install a new battery using the procedure described in Replacing a failed battery on page 35 fitis not time to replace the battery replace
45. er source or plug each cord into a separate circuit for power redundancy One power supply can maintain electrical power to the controller unit if the other power supply is turned off or malfunctions Servicing notes Consider the following when servicing the power supplies Each power supply has a built in sensor that detects the following conditions Overvoltage Overcurrent Overtemperature If any of these conditions occur one or both power supplies enter shutdown mode All power remains off until one of the following occurs You cycle the power switches turn off the power switches wait at least 30 seconds then turn on the power switches For more information see Overtemperature condition and power supply shutdown on page 22 The power supplies automatically resume operation when the ambient air temperature cools to below 70 C 158 F When the power supplies automatically resume operation the controller also resumes operation After you manually cycle the power off then on or when the power supplies automatically resume operation an automatic restart resets the controllers attempts to spin up the drives which has no effect on the drives if they are already running and returns the controller unit to normal operation without operator intervention You can hot swap replace a power supply because the two power supplies provide redundancy Both power supplies have built in temperature sensors design
46. erform maintenance procedures Turning on the power on page 12 and Turning off the power on page 13 Monitoring controller unit Run the storage management software Monitoring status status through software continuously This software checks the storage through software subsystem for failures and displays messages on page 14 indicating the type of failure and the recovery procedure Checking fault indicator Component failures are indicated by lights onthe Checking the lights for component failures front and back of the controller unit and are monitored by the storage management software Note The indicator lights identify problems with the controller unit components but you might need more information to thoroughly diagnose and repair the unit Therefore it is important to use the storage management software to continuously monitor the status of the controller unit indicator lights on page 15 Copyright IBM Corp 2000 2002 Task Restoring power after a power supply shutdown Table 1 Tasks overview Description If the controller unit shuts down because of a power supply overtemperature condition you must take special care when restarting it See Overtemperature condition and power supply shutdown on page 22 Checking the battery service date Periodically check the battery service date information Replace the battery whenever it fails to hold a charge or every three year
47. eries The address for IBM IntelliStation information is http www ibm com pc intellistation You can find service information for your IBM products including supported options at http www ibm com pc support If you click Profile from the support page you can create a customized support page The support page has many sources of information and ways for you to solve problems including Diagnosing problems using the IBM Online Assistant Downloading the latest device drivers and updates for your products Viewing Frequently Asked Questions FAQ Viewing hints and tips to help you solve problems Participating in IBM discussion forums Setting up e mail notification of technical updates about your products Software service and support Through IBM Support Line you can get telephone assistance for a fee with usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers Hardware service and support You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty ser
48. ervice technician 5 Using Figure 19 as a guide remove the battery a Loosen the four captive screws on the battery If they are too tight use a flat blade screwdriver to loosen the screws b Using the pull handles slide out the battery about 5 cm 2 in c Using both hands grasp the sides of the battery and pull out Captive screws Figure 19 Removing and installing a battery Chapter 3 Replacing controller unit components 37 6 Install the new battery a Using both hands slide the battery about 5 cm 2 in into the slot b Using the pull handles push the battery into the slot completely c Tighten the four captive screws 7 Replace the controller unit bezel as shown in Figure 7 on page 11 8 Run the system for at least 24 hours to properly charge the batteries The battery can take up to 15 minutes to complete its self test and up to 24 hours to fully charge especially after a power loss of more than a few minutes When properly charged both full charge indicator lights on the front of the battery are on 9 Check the battery indicator lights as shown in Figure 20 Fault B Full Charge B Fault A Full Charge A Figure 20 Battery CRU indicator lights Note If either the Full Charge A or the Full Charge B indicator light is blinking the battery is in the process of charging 10 Reset the battery installation date using the storage management software The software continues to issue battery relat
49. ght on the front and power indicator light on the back Ifthe power supply fault indicator light remains on replace the power supply For more information about indicator lights see Checking the indicator lights on page 15 If you replace the fan and communications module and still experience problems the controller unit might have defective components or connections Check the storage management software for indications of other component failures 42 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Replacing a failed fan and communications module When instructed by the storage management or diagnostic software replace a fan and communications unit Attention To prevent damage to the controller unit circuitry do not operate the controller unit without adequate ventilation to the controllers If it will take longer than 15 minutes to replace the controller fan you must shut down the controller unit to prevent it from overheating The time limit applies only to the total time that the fan is out of the chassis The time begins when you remove the failed module and ends when you install the new one This does not include the time it takes you to perform this entire procedure for example checking the lights When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 1 Un
50. gically disconnect the controller and drive enclosures from the hosts c Make sure that the fast write cache indicator light on the front bezel is off not blinking d Make sure that all applicable drive active indicator lights on each drive enclosure front panel are off not blinking Note If a parity check is in progress it can take a long time for the drive indicator lights to stop blinking 2 Remove the controller unit bezel as shown in Figure 6 on page 11 3 Make sure that all amber fault indicator lights on the controller unit are off If any fault indicator lights are on correct the problem before turning off the power For more information see Checking the indicator lights on page 15 Chapter 2 Operating the controller unit 25 26 Statememt 5 AA CAUTION The power control button on the device and the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source AA 2 Ja 10 4 Turn off both power switches and unplug the power cords from the controller unit as shown in Figure 8 on page 12 5 If you are shutting down the system turn off the main circuit breakers or power switches 6 Disconnect the interface cables and label the host Fibre Channel cables Attention Handle and install fiber optic cables proper
51. hannel interface between a controller unit and hosts and drives Each mini hub has two GBIC ports One Gigabit Interface Converter GBIC connects into each mini hub port Figure 3 shows the Fibre Channel components Mini hub Host mini hub ports GBIC Drive mini hub ports Fiber optic interface cable Figure 3 Fibre Channel interface connections Chapter 1 Overview 3 Statement 3 A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure A DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Attention To avoid damage to your fiber optic cables follow these guidelines Do not route the cable along a folding cable management arm When attaching to a device on slides leave enough slack in the cable so that it does not bend to a radius smaller than 76 mm 3 inches when extended or become pinched when retracted R
52. he fan and communications module fails or is unable to maintain an internal temperature below 70 C 158 F one or both of the power supplies in the controller unit might shut down see Figure 12 If both power supplies shut down the controller unit is not operational Fan and Fan and communications communications fault module indicator 6181616 al 6190919816 o o o o o o o o eC Je 8 e Jo ct 8 ls ls 3 ls 8 ls 8 amp ECC la o e TO Be e ESE o o o o o o o o M 2A E e Ps o O elo o O o Power supply fault indicators Power supplies Figure 12 Fan and communications and power supply fault indicators The storage management software causes the fault indicator to light before the temperature has risen sufficiently to shut down the power supplies The light comes on when the controller unit temperature exceeds 45 C 113 F The controller unit shuts down if the temperature rises to 70 C 158 F See Figure 13 for the location of the controller fan fault indicator If both power supplies shut down the fault indicator cannot come on
53. he sides of the module with both hands and remove it from the controller unit 5 Install the new fan and communications module Push the new fan and communications module all the way into its chassis slot Use a flat blade screwdriver to tighten the three captive screws on the new module securing it into place 6 Check the fan and communications indicator light see Figure 24 on page 43 Ifthe amber fault indicator light is on make sure that the fan and communications module is inserted all the way into the chassis and secured in place Ifthe fault indicator light remains on one or both fans inside the fan and communications module might be malfunctioning Replace the failed fan and communications module with a spare if available If not shut down the controller unit until you can replace the failed fan and communications module with a new one 7 Reconnect the interface cables that you disconnected in Step 3 on page 43 to the new fan and communications module IBM FAStT500 RAID Controller Enclosure Unit User s Guide Power supply The controller unit power system consists of two power supplies The power supplies slide into either of the two slots on the back of the controller unit The power supplies provide power to the internal components by converting incoming ac voltage to dc voltage The power supplies are interchangeable and redundant Each power supply uses one power cord You can plug both power cords into a common pow
54. ing with soft ware 14 storage management software causing controller fan fault in overtem Index 67 perature condition 22 checking data in cache 35 monitoring controller unit status 14 T temperature problems controller unit 39 power supply 45 trademarks 60 turning off power 13 turning on power 12 V ventilation around controller unit 39 W warranty statements 59 68 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Part Number 48P9847 on recycled paper containing 10 e Printed in the United States of America recovered post consumer fiber
55. ingdom Yemen Zambia 14F0051 Liechtenstein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 6952301 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 64 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Index A ac power cord locations 12 air ventilation around controller unit 39 auto synchronization of firmware on control ler CRUs 30 B back view of controller unit 2 battery charge indicator 16 checking service date 24 date of installation 24 date of manufacture 24 fault indicator lights 16 full charge indicator lights 16 life expectancy 35 maintaining power 35 recycling properly 39 removing replacing 35 replacement date 24 bezel indicator lights located on 32 location 1 removing and replacing 11 C cache memory and battery backup 35 cache installing 256 MB memory 33 charging battery 38 charging indicator light on battery 16 controller CRU firmware auto synchronization 30 hot swapping 30 indicator lights 30 redundant pair 30 servicing notes 30 Copyright IBM Corp 2000 2002 controller fan hot swapping 40 replacing failed 40 servi
56. iztons gi el r sokat Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Sio ES ORI HERRE RA L ESL Muss Xo AA FM LES sole Tlpen na ce HHCTAJIMPA OBO IPOAYKT IpounTa jre HHPOpMalNAjaTa 3a 6e36enHocT Copyright IBM Corp 2000 2002 iii Les sikkerhetsinformasjonen Safety Information for du installerer dette produktet Przed zainstalowaniem tego produktu nalezy zapoznac sie z ksiazka Informacje dotyczace bezpieczenstwa Safety Information Antes de instalar este produto leia as Informa es sobre Seguran a Mepea ycTaHoBKO nponykra MpO4TUTe UHCTPyKLMM No TexHuke Oe3onacHocTH Pred instal ciou tohto zariadenia si pecitaje Bezpe nostn predpisy Pred namestitvijo tega proizvoda preberite Varnostne informacije Antes de instalar este producto lea la informaci n de seguridad L s s kerhetsinformationen innan du installerar den h r produkten iv IBM FAStT500 RAID Controller Enclosure Unit User s Guide Statement 1 AA DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one han
57. ler activity blinking Status Green Various Various If the second third sixth and seventh lights are eight lights patterns patterns on or if all eight lights are on there is a memory including depending depending fault indicating that the controller CRU has Heartbeat on the on the failed condition condition 16 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Indicator light Color Table 2 Indicator lights front Normal operation Problem indicator Possible conditions indicated by the problem indicator Component controller fan Power Green Off No power to controller unit No power to storage subsystem Cables are loose or the switches are off Power supply has failed is missing or is not fully seated in controller unit Overtemperature condition Power supply fault Amber Off On Power supply has failed Overtemperature Power supply is turned off disconnected or not fully seated in controller unit No power to controller unit or storage subsystem all indicator lights are off Controller fan fault Amber Off Controller fan has failed Fan and communications module is missing unplugged or has failed Circuitry failure Overtemperature condition Controller fault Amber Off On Controller has failed one or more memory modules failed SIMMs or DIMMs Fast write cache Green Steady or blinking Sof
58. ly to avoid degraded performance or loss of communications with devices When working with fiber optic cables do not pinch them step on them or locate them in aisles or walkways Do not overtighten the cable straps or bend the cables to a radius smaller than 76 mm 3 in 7 Disconnect and label all remaining cables from the controller unit so that you can correctly reconnect them later Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 8 Remove all CRUs from the controller unit For information about removing and replacing CRUS see Chapter 3 Replacing controller unit components on page 29 9 Remove the two screws from the inside rear of the controller unit then remove the two screws from the inside front of the controller unit Save the four screws for later Attention Do not remove the black hex head screws These secure the rails that support your controller unit IBM FAStT500 RAID Controller Enclosure Unit User s Guide Statement 4 A gt 18 kg 37 Ibs gt 32 kg 70 5 Ibs gt 55 kg 121 2 Ibs CAUTION Use safe practices when lifting 10 Slide the controller unit out of the rack and set it on a level dry surface 11 If you are shipping the controller unit to another location replace all CRUs in the controller unit Carefully pack the u
59. n the mini hub that has failed remove the fiber optic cables from the GBICs then replace the protective caps on the cables Note If you are using IBM GBICS you must remove the fiber optic cable from the GBIC before you can remove the GBIC from the mini hub port GBIC Fiber optic cable For proper handling of fiber optic cables see Fibre Channel connections on page 3 Chapter 3 Replacing controller unit components 49 2 Removeany GBICs in the mini hub If a GBIC you are removing has a metal latch move the latch to the unlocked center position Pull the GBIC from its mini hub port then replace the protective caps on the GBIC GBIC x Fiber optic bs cable 3 Loosen the captive screw on the mini hub then grasp the screw and pull the mini hub from the chassis Figure 28 shows the location of the mini hubs and ports Mini hub Captive screw Mini hub ports Figure 28 Removing and installing a mini hub Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 4 Unpack the new mini hub and slide it into the appropriate slot then tighten the captive Screw 50 IBM FAStT500 RAID Controller Enclosure Unit User s Guide 5 Replace the GBICs that you removed in Step 2 on page 53 Remove the protective cap from
60. ndicators 22 Figure 13 Overtemperature indicator llle 22 Figure 14 Checking the battery service date L esee 24 Figure 15 Controller indicator lights suse Pe ote ake ie AW eR Rs 30 Figure 16 Removing and installing a controller CRU 31 Figure 17 Indicator lights on the controller unit bezel 32 Figure 18 Recording the battery support information 36 Figure 19 Removing and installing a battery lees 37 Figure 20 Battery CRU indicator lights i isse er dx S ARS 38 Figure 21 Controller unit airflow x isteria A EXE VASA e RE 39 Figure 22 Removing and installing the controller fan 41 Figure 23 Controller fan indicator lights 2 20 00 cece eee ee ene 4 Figure 24 Fan and communications module ports and indicator light 43 Copyright IBM Corp 2000 2002 xili Figure 25 Removing and installing a fan and communications module 44 Figure 26 Power supply switch ac power connectors and indicator lights 46 Figure 27 Removing and installing a power supply CRU 48 Figure 28 Removing and installing a mini hub LL 50 xiv IBMFAStT500 RAID Controller Enclosure Unit User s Guide Tables Table 1 Tasks overvione sata ai A rV DOLOS C uua een Ves 9 Table 2 Indicator lights front i52 cbe yes ere aes 16 Table 3 Indicator lights back Sois eec i Ea vue xvi
61. nit in its original shipping container You are finished with this procedure 12 If you are moving the controller unit to another cabinet remove the support rails and power cords from the old cabinet and install them in the new one 13 To replace the controller unit and components using the proper cautions reverse Step 1 on page 25 through Step 10 as follows Slide the controller unit into the rack b Insert and tighten two of the screws that you removed in Step 9 on page 26 on the inside front of the controller unit c Insert and tighten the remaining two screws that you removed in Step 9 on page 26 on the inside rear of the controller unit d Replace all CRUs in the controller unit e Connect the interface cables and host Fibre Channel cables that you labeled in Step 7 on page 26 f Connect the remaining cables to the controller unit g Turn on the main circuit breakers or power switches h Plug in the power cords to the controller unit then turn on both power switches Chapter 2 Operating the controller unit 27 i Make sure that all amber fault indicator lights on the controller unit are off If any fault indicator lights are on correct the problem j Replace the controller unit bezel k Check the indicator lights 28 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Chapter 3 Replacing controller unit components The controller unit consists of two RAID controllers a cooling system mini hubs GBICs
62. oller unit can accommodate eight mini hubs up to four host side and up to four drive side mini hubs Each mini hub has two ports A Gigabit Interface Converter GBIC is installed in a mini hub port Then a fiber optic interface cable is connected into the GBIC For more information see Fibre Channel connections on page 3 and GBICs on page 51 48 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Servicing notes Consider the following when servicing mini hubs e You can hot swap replace a failed mini hub while the controller unit is in operation Four indicator lights provide status information If a mini hub fails the interface fault and the bypass indicator lights on the mini hub glow and the loop good indicator light is off For more information about indicator lights see Checking the indicator lights on page 15 Ifyou replace the mini hub and the GBICs in them and still experience problems the controller unit might have defective components or connections Check the storage management software for indications of other component failures For more information see Fibre Channel connections on page 3 and Interface ports on page 5 Replacing a failed mini hub When instructed by the storage management software replace a mini hub Use this procedure to replace either a failed host side or drive side mini hub Attention To prevent possible data loss do not pull cables from a mini hub that has not failed 1 O
63. on systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in the documentation that comes with your system That documentation includes printed books online books README files and help files See the troubleshooting information in your system documentation for instructions for using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software IBM maintains pages on the World Wide Web where you can get the latest technical Copyright IBM Corp 2000 2002 55 information and download device drivers and updates To access these pages go to http www ibm com pc support and follow the instructions Also you can order publications through the IBM Publications Ordering System at http www elink ibmlink ibm com public applications publications cgibin pbi cgi Getting help and information from the World Wide Web On the World Wide Web the IBM Web site has up to date information about IBM xSeries and IntelliStation products services and support The address for IBM xSeries information is http www ibm com eserver xs
64. ore information see Checking the indicator lights on page 15 2 Turn off the power switches on the back of the controller unit see Figure 8 on page 12 3 Turn off any drive enclosures attached to the controller unit Chapter 2 Operating the controller unit 13 Monitoring status through software To monitor controller unit status always run the storage management software and check it frequently Be sure to enable the management alerts that you need The storage management software provides the best way to diagnose and repair controller unit failures This software can help you Determine the nature of the failure Locate the failed component Provide recovery procedures to repair the failure Although the controller unit has fault indicators these lights are summary indicators and might not identify the specific component that has failed or needs replacing or which type of recovery procedure you must perform In some cases such as loss of redundancy in controller unit components the fault light does not come on Only the storage management software can detect the failure Recovering from a controller unit failure might require you to perform procedures other than replacing the component The storage management software gives these procedures Note Always follow the software recovery procedures to prevent data loss For more information about the storage management software refer to the following IBM FAST Storage Man
65. oute the cable away from places where it can be snagged by other devices in the rack Do not overtighten the cable straps or bend the cables to a radius smaller than 76 mm 3 inches Do not put excess weight on the cable at the connection point and be sure that it is well supported 4 IBM FAStT500 RAID Controller Enclosure Unit User s Guide To connect the fiber optic cables do the following 1 Remove the two protective caps from one end of the fiber optic cable E o TR Protective cap Fiber optic cable Fiber optic cable After installing the cables the Fibre Channel Arbitrated Loop is operational For information about replacing mini hubs see Mini hubs on page 48 For information about replacing GBICs see GBICs on page 51 Interface ports The controller unit has the following types of interface ports Host Drive Ethernet e RS 222 serial Chapter 1 Overview 5 The following figure shows the host and drive mini hub ports Host side mini hubs Controller B Controller A Drive side mini hubs Controller A 7 o mii B 1 2 3 4 4 3 2 1 88 0 08 9 9 190168 Host GBIC o e e e o o o e Drive GBIC ia O Jc 8 r3 8 E mini hub
66. p and technical assistance describes how to obtain help service and information about the IBM FAStT500 RAID Controller Enclosure Unit Appendix B Notices provides product notices Copyright IBM Corp 2000 2002 xvii Notices used in this book This book contains notices to highlight information or provide safety information Note These notices provide important tips guidance or advice Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur CAUTION These notices indicate situations that can be potentially hazardous to you A caution notice is placed just before descriptions of potentially hazardous procedure steps or situations DANGER These notices indicate situations that are potential lethal or extremely hazardous to you A danger notice is placed just before descriptions of potentially lethal or extremely hazardous procedure steps or situations The caution and danger statements used in this book also appear in the multilingual safety information book provided with your IBM FAStT500 RAID Controller Enclosure Unit Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book Related publications The following publications are available in Adobe Acrobat Portable Document Format PDF on the JBM FAST Storage Manager CD and on the World Wid
67. pack the new fan and communications module 2 Ifyouareusinga diagnostic program stop the program before disconnecting the cables 3 Disconnect all RS 232 and Ethernet interface cables from the failed fan and communications module The locations of the ports are shown in the following figure RS 232 cable ports Ethernet cable ports Controller A Controller B Controller B Controller A oe Te ei teltet re elele ranan e Je 59158 communications c ct indicator light 8 8 B Sas 18 8 ls 8 o yy LL Ca HOC a e 8 o O alo o _ O alo Figure 24 Fan and communications module ports and indicator light Chapter 3 Replacing controller unit components 43 4 UsingFigure 25 as a guide remove the failed fan and communications CRU from the controller unit TX M NU Captive screws Figure 25 Removing and installing a fan and communications module a Using a flat blade screwdriver loosen the three captive screws on the fan and communications module b Use the pull handle to slide the module out of the slot a few inches c Grasp t
68. plies fan and communications module mini hubs and Gigabit Interface Converters GBICs The controller unit also has a removable front bezel Front view Figure 1 on page 2 shows the controller unit front view and the following components Bezel Removable front cover with holes for viewing the status lights and for boosting air circulation e Controller fan One removable unit that contains two cooling fans and status indicator lights Battery One removable unit that contains a battery and battery charger circuitry Controllers Two removable units each contains one RAID controller O Copyright IBM Corp 2000 2002 1 Removable bezel E ALAN 0 0 0 00 000 0 0 0 0 0 0 0 0 0 0 0 0 00 0 22 00 000 00 000000000000000000000000 OOOO 0000 KO 000 o 000000 o SK 0000009990904 o ooo ooo o ooo ooo 00 oo CS 399 ca 000003 9390 990 9590 9093 9599959990 999099 959595 RAN Controller CLL CIA 2 OO ORO fan mo 0 0 COD FA po ood controller 8005003 re U 29000 Controllers PEC Controller PC 3 0000 i le O 5 e fo o o o O a s 6 Battery i lel le el le Figure 1 IBM FAStT500 RAID Controller Enclosure Unit front view Back view Figur
69. s Note Using the controller unit in a hot environment that is above 35 C or 95 F lowers the battery life expectancy Under these conditions you might need to replace the battery more often Checking the battery service date on page 24 Preparing to move the controller unit You might need to move the controller unit to a new location or remove the chassis from its cabinet Preparing to move the controller unit on page 25 10 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Accessing the controls To access the controllers battery controller fan and indicator lights you must remove the controller unit bezel as shown in Figure 6 Attention Pulling the cover out too far can damage the plastic hooks at the top To avoid damaging the hooks place the controller unit on a flat surface Be sure the front of the controller unit extends beyond the edge approximately 5 cm 2 in 1 Carefully pull the bottom of the bezel out to release the pins then slide the bezel down as shown in the following figure muomna ABRA Bezel aaaaa aaaaa Naaman Nanna vana aaa Figure 6 Removing the controller unit bezel 2 To replace the bezel slip the top edge of the bezel under the lip on the chassis then push the bottom of the bezel until the pins snap into the mounting holes as shown in the following figure Bezel pp Figure 7 Replacing th
70. sure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp Trademarks The following terms are trademarks of International Business Machines Corporation in the United States other countries or both e business logo HelpCenter HelpWare IBM Predictive Failure Analysis ServeRAID ServerProven Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Linux is a registered trademark of Linus Torvalds Other company product or service names may be the trademarks or service marks of others Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual speeds vary and are often less than the maximum possible 60 IBM FAStT500 RAID Controller Enclosure Unit User s Guide When referring to processor storage real and virtual storage or channel volume KB stands for approximately 1000 bytes MB stands for approximately 1 000 000 bytes and GB stands for approximately 1 000 000 000 bytes When referring to hard disk drive capacity or communications volume M
71. t This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by using Appendix B Notices 61 other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit la r glementation d Industrie Canada Cet appareil num rique de la classe A est conforme l
72. ter a few seconds make sure that the controller CRU is locked into place If the fault indicator remains on go to Step c Use the storage management software to check the status of both controllers If applicable perform the recovery procedures required by the software If this corrects the fault and the controller unit is operating without error go to Step 6 If not go to Step d d Replace the controller CRU Then if there are no error messages or controller faults go to Step 6 e Ifthe problem is not corrected call for service 6 Replace the controller unit bezel as shown in Figure 7 on page 11 Installing additional cache memory in a controller The controller comes with 256 MB of cache memory installed You can add an additional 256 MB dual inline memory module DIMM for a total of 512 MB cache with the IBM FAStT500 256 MB Cache option 32 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Use the following procedure to upgrade your controller cache memory Attention When you handle static sensitive devices take precautions to avoid damage from static electricity For details about handling static sensitive devices refer to Handling static sensitive devices on page 29 1 Unlock and open the levers on the controller then use the levers to pull the controller out of the controller unit a few inches Grasp both sides of the controller to completely remove it from the controller unit Controller unit
73. the GBIC b Ifthe GBIC you are installing has a metal latch move the metal latch to the unlocked center position c Slide the GBIC into the mini hub port d Rotate the metal latch outward to the locked position flush with the rear of the GBIC Replace the fiber optic cables that you removed in Step 1 on page 49 Check the indicator lights on the mini hub When the mini hub is operating properly the green loop good light is on and the fault light is off If the mini hub is connected to a Fibre Channel loop the amber port bypass light is off If a problem is indicated use the storage management software to check the controller unit status GBICs GBICs Gigabit Interface Converters are used to connect mini hub ports to attached nodes A GBIC slides into a mini hub port on the back of the controller unit and then a host or drive interface cable connects into the GBIC For more information see Fibre Channel connections on page 3 and Mini hubs on page 48 Servicing notes Consider the following when servicing GBICs You can hot swap replace a failed GBIC while the controller unit is in operation The operational loop performance is not affected when you install or remove a GBIC Four indicator lights on a mini hub provide status information If a GBIC fails the interface fault and the bypass indicator lights on the mini hub glow and the loop good indicator light is off For more information about indicator lights see
74. the controller unit bezel as shown in Figure 7 on page 11 24 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Preparing to move the controller unit Remove each component CRU before moving the controller unit to a new location or before removing the chassis from its cabinet This helps safeguard the equipment and ensures a smoother transition to the new environment If you are moving the controller unit a short distance within the same building and you have sufficient assistance one or more additional helpers or equipment such as a fork lift you might be able to move the controller unit without removing each component CRU If you do not have sufficient assistance or equipment use the procedure in Removing and installing the components to safely move the equipment to its new location If you are moving the controller unit a significant distance for example to another building or city be sure to pack it in its original shipping container For more information about assembling or disassembling the controller unit refer to the IBM FAStT500 RAID Controller Enclosure Unit Installation Guide Removing and installing the components Use the following procedure to remove all component CRUs before moving or relocating the controller unit Replace the CRUS after you complete the procedure 1 Prepare the controller unit for shutdown as follows Stop all I O activity to the controller unit and attached drive enclosures b Lo
75. troller unit by reversing the procedure in Step 1 on page 33 34 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Battery The battery CRU contains rechargeable batteries and a battery charger board The battery CRU plugs into the front of the controller unit see Figure 19 on page 37 where it provides backup power to the controllers cache memory During a power outage a properly charged battery CRU maintains electrical current to the controllers for up to five days with 256 MB cache memory installed and up to 3 days with 512 MB cache memory installed Therefore all data stored in memory is preserved as long as the batteries can sustain power to the cache memory However the battery does not provide power to the rest of the system during a power outage Therefore the system is not able to write data to drives without a backup power source Servicing notes Consider the following when servicing the battery in the controller unit The battery has a three year life expectancy Replace the battery every three years or whenever it fails to hold a charge Using the controller unit in a hot environment above 35 C or 95 F lowers the life expectancy of the battery Under these conditions you might need to replace the battery more often e The service label on the battery provides a blank line for recording the last date on which the battery was serviced see Figure 18 on page 36 Check this label to determine when to replace the
76. troller unit status 54 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Appendix A Getting help and technical assistance If you need help service or technical assistance or just want more information about IBM products you will find a wide variety of sources available from IBM to assist you This appendix contains information about where to go for additional information about IBM and IBM products what to do if you experience a problem with your xSeries or IntelliStation system and whom to call for service if it is necessary Before you call Before you call make sure that you have taken these steps to try to solve the problem yourself Check all cables to make sure that they are connected e Check the power switches to make sure that the system is turned on e Use the troubleshooting information in your system documentation and use the diagnostic tools that come with your system Go to the IBM Support Web site at http www ibm com pc support to check for technical information hints tips and new device drivers Use an IBM discussion forum on the IBM Web site to ask questions You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system also describes the diagnostic tests that you can perform Most xSeries and IntelliStati
77. tware dependent Normal operation is off if Cache is not enabled Battery is not ready Chapter 2 Operating the controller unit 17 Table 2 Indicator lights front Indicator Normal Problem Possible conditions indicated by the p Color Da light operation indicator problem indicator Component battery Fault A or Amber Off On Left or right battery bank has failed Fault B Battery is either discharged or defective FullCharge A Green On Off Left or right battery bank is not fully charged or Full Charge B Power has been off for an extended period and has drained battery power Batteries are weak operation Always use the storage management software to identify the failure There are eight status lights the Heartbeat and seven others that glow in various patterns depending on the controller status The fast write cache indicator light is on when there is data in cache and blinks during a fast write If either Full Charge A or Full Charge B indicator light blink the battery is in the process of charging The indicator lights on the back of the controller unit are shown in Figure 10 and are described in Table 3 on page 19
78. two RAID controllers Each controller comes in a removable portable unit called a controller CRU as shown in Figure 16 on page 31 The controller CRUs slide into one of two controller slots on the front of the controller unit and attach to hosts through Fibre Channel connections Two handles lock the controller in place Each controller slot has a controller slot designation Copyright IBM Corp 2000 2002 29 that identifies the physical location of the controller in the chassis controller slot A top or controller slot B bottom Each controller CRU has ten indicator lights one power one fault and eight status indicator lights as shown in the following figure Status lights Fault i I 6 ower ee ceso ceso La CD Heda nnn a Figure 15 Controller indicator lights Servicing notes Consider the following when servicing the controllers in the controller unit e The controller unit supports two controller CRUs which attach to hosts through Fibre Channel connections You can hot swap or replace a failed controller while the controller unit is in operation as long as the failed controller is one of a redundant pair two controllers attached to the same host and has a passive or offline status in the storage management software If cache mirroring is enabled in redund
79. units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that country or region IBM power cord part Used in these countries and regions number 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway Poland Portugal Romania Senegal Slovakia Spain Sudan Sweden Syria Togo Tunisia Turkey former USSR Vietnam former Yugoslavia Zaire Zimbabwe 13F9997 Denmark 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 14F0033 Antigua Bahrain Brunei Channel Islands China Hong Kong S A R Cyprus Dubai Fiji Ghana India Iraq Ireland Kenya Kuwait Malawi Malaysia Malta Nepal Nigeria Polynesia Qatar Sierra Leone Singapore Tanzania Uganda United K
80. ure Unit User s Guide Taiwan electrical emission statement AE A EXA PRN WP WUE cd J amp HE WY XR PA E RI RR gt T ECERHATA gt AR RRF o RA ACRE RRM HE i8 SAH R o Japanese Voluntary Control Council for Interference VCCI statement COMBI PRL Meg WZ bE A ERLE VCCI DAME DI IAA E CI IDRE K RE CHATS Ba S e HOFIOEBHVYV EF IDEER BEVIRKER ik DI DER SNZLERHVET Power cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use the power cord and plug with a properly grounded outlet IBM power cords used in the United States and Canada are listed by Underwriter s Laboratories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord amaximum of 15 feet in length and a tandem blade grounding type attachment plug rated 15 amperes 250 volts Appendix B Notices 63 For
81. vice Go to http www ibm com planetwide for support telephone numbers 56 IBM FAStT500 RAID Controller Enclosure Unit User s Guide In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m Appendix A Getting help and technical assistance 57 58 IBM FAStT500 RAID Controller Enclosure Unit User s Guide Appendix B Notices This publication was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk

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