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Intel Server Board SHG2 Motherboard

1. AC Power G USB 1 2 3 H Mouse Keyboard J Parallel Port K Serial A mmo OO WwW gt NIC2 NIC1 Gbit 10 100 F G H OM14358 Video NIC2 Gbit NIC1 10 100 ICMB External SCSI Connector Knockout Serial B Knockout Intel SC5200 Base chassis shown here Item may be different on your chassis Figure 1 Back Panel Connectors Intel Server Board SHG2 Product Guide Server Board Connector and Component Locations Description HH GG ODOVDEOZAZErF Aac TYYMWTDAMWV AD SY m ss Sl Po Po Po Eo O Po Ea X W Primary Processor Socket CPU1 CPU2 Fan Secondary Processor Socket CPU2 Front Panel USB Serial B Jumper Block CN27 System Fan 5 Floppy disk drive connector Secondary IDE System Fan 6 Primary IDE Front Panel connector IPMB Jumper Block CN43 System Fan 3 System Fan 4 HSBP B HSBP A HDD LED Connector KK LL gt UJ O UIZ Icir nmo O O Z A70 OM14357 LVD SCSI B Battery LVD SCSI A Jumper block CN53 Chassis Intrusion PCI X 64 bit 133 MHz PCI 32 bit 33 MHz PCI X 64
2. ccccccccseeeceeeeeeeeseeeeseeesaeeesaees 81 Confirming Loading of the Operating SYSteM cccccseeeceseceeeeseeseceeeeseeeeseeesseeeeaes 81 Specific Problems and Corrective AClIONS siicccsisesscsetscssscetavcssiscsessassseuesadessessisesavacsistavuseuanac 82 POWeEr HONE DOCS INOULIGN ican nitin acinar tae Naeem ete cee eons 82 No Characters Appear ON SCreGN ccccccceccceeccececeeecececeeseeeceeeseeeseeseeseeeseeeseeeseeeses 82 Characters Are Distorted Or INCOIreCt cccccceececeecceeeeceeeeneeeceeeeseeeeaeeeseeeeseeesaneesaes 83 System Cooling Fans Do Not Rotate Properly ccccceeccecseeeeeeeeeseeeeeseeeeseeeesaaeeeas 83 Diskette Drive Activity Light Does Not Light cc ccccccceeeeeeseeeeeeneeeeeeseeeeeeseeeaeenees 84 Hard Disk Drive Activity Light Does Not Light cc cecceecseceeeeeeeeeeeeeeeeeeneeeeeesaeeeaes 84 CD ROM Drive Activity Light Does Not Light ccccsececeeeeseeeeeeeeceeeeeeeseeeeseeeeaes 84 Cannot Connect toda SOV EN isesi a e E TE E E i 84 Problems with Network cccccceccecceeceeceeceeccecceeceeseesueceesuecaucceeceeseeseesenseeseeeseesaesaees 85 POLNStallaton TDS see E a noc ae eae 85 Problems with Application SOftWAIrEC cccccccccceccceeeceeeseeeseeeseeeseeeseeesaeeseeeseeeseeseeseeeseeeses 86 Bootable CD ROM Is Not Detected cccccecccceeccseeeceeeeceeeeeeceeeueeeeeseuseseeeeseeeseueeseeesaees 86 Geno ON antec tr
3. continued Description 19 20 Feature Set a time out period so that keyboard and mouse input are not accepted Also screen can be blanked and writes to diskette can be inhibited Control access to using the SSU set supervisor password Control access to the system other than SSU set user password Boot without keyboard Specify the boot sequence Table 3 Software Security Features continued Description Specify and enable an inactivity time out period of from 1 to 120 minutes If no Keyboard or mouse action occurs for the specified period attempted keyboard and mouse input will not be accepted The monitor display will go blank and the diskette drive will be write protected if these security features are enabled through Setup To resume activity Enter the correct password s To control access to setting or changing the system configuration set a supervisor password and enable it through Setup If both the supervisor and user passwords are enabled either can be used to boot the server or enable the keyboard and or mouse but only the supervisor password will allow Setup to be changed To disable a password change it to a blank entry or press CTRL D in the Change Password menu of the Supervisor Password Option menu found in the Security Subsystem Group To clear the password if you cannot access Setup change the Clear Password jumper see Chapter 7 To control access to using the system set a
4. 2 2 3 1 Test for unexpected interrupts For additional information regarding monitoring POST see Chapter 4 Solving Problems 81 Verifying Proper Operation of Key System Lights As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity light should turn on briefly Check for the following LJ Does the diskette drive activity light turn on briefly If not see Diskette Drive Activity Light Does Not Light on page 84 LJ Ifa second diskette drive is installed does its activity light turn on briefly If not see Diskette Drive Activity Light Does Not Light on page 84 Confirming Loading of the Operating System Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the operating system prompt does not appear see Initial System Startup on page 79 Specific Problems and Corrective Actions This section provides possible solutions for these specific problems e Power light does not light e There is no beep or an incorrect beep pattern e No characters appear on screen e Characters on the screen appear distorted or incorrect e System cooling fans do not rotate e Diskette drive activity light does not light e CD ROM drive activity light does not light e There are problems with application software e The bootable CD ROM is not detect
5. If you do not receive a beep code and characters do not appear the video display monitor or video controller may have failed Contact your service representative or authorized dealer for help Characters Are Distorted or Incorrect Check the following E E Are the brightness and contrast controls properly adjusted on the video monitor See the manufacturer s documentation Are the video monitor signal and power cables properly installed If the problem persists the video monitor may be faulty or it may be the incorrect type Contact your service representative or authorized dealer for help Solving Problems 83 System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly system components could be damaged Check the following E DODDO DODDO Is AC power available at the wall outlet Is the system power cord properly connected to the system and the wall outlet Did you press the power button Is the power on light lit Have any of the fan motors stopped use the server management subsystem to check the fan status Are the fan power connectors properly connected to the server board Is the cable from the front panel board connected to the server board Are the power supply cables properly connected to the server board Are there any shorted wires caused by pinched cables or power connector plugs forced into power connector sockets the wrong way If the switches an
6. In SMaRT Tool s Welcome page click on Systems Select Select System gt Servers gt Xeon gt SHG2 SC5200 and then follow the on screen instructions to download the SHG2 SC5200 server system module When download is complete SMaRT Tool will restart Select Systems gt Select System gt Servers gt Xeon gt SHG2 SC5200 to access information on your new server system You can invoke SMaRT Tool directly from Intel Server Management s Platform Instrumentation Control application by clicking on the SMaRT Tool icon or by selecting Launch SMaRT Tool from the SMaRT Tool menu The interface between the two programs is context sensitive To find out more about the integration between Intel SMaRT Tool and Intel Server Management please select SMaRT Tool and Server Management in the Make a Selection drop down menu Intel Server Board SHG2 Product Guide 3 Upgrading Tools and Supplies Needed e Phillips cross head screwdriver 1 bit and 2 bit e Antistatic wrist strap and conductive foam pad recommended Cautions These warnings and cautions apply throughout this chapter Only a technically qualified person should configure the server board CAUTIONS System power on off The power button DOES NOT turn off the system AC power To remove power from system you must unplug the AC power cord from the wall outlet Make sure the AC power cord is unplugged before you open the chassis add or remove any components Hazardous cond
7. J Try reseating the add in adapter The add in adapter stopped working without apparent cause J Try reseating the adapter first then try a different slot if necessary J The network driver files may be corrupt or deleted Delete and then reinstall the drivers LJ Run the diagnostics Solving Problems 85 PCI Installation Tips Some common PCI tips are listed here J Certain drivers may require interrupts that are not shared with other PCI drivers The SSU can be used to adjust the interrupt numbers for PCI devices For certain drivers it may be necessary to alter settings so that interrupts are not shared Problems with Application Software If you have problems with application software do the following E m m m m Verify that the software is properly configured for the system See the software installation and operation documentation for instructions on setting up and using the software Try a different copy of the software to see if the problem is with the copy you are using Make sure all cables are installed correctly Verify that the server board jumpers are set correctly See Chapter 5 If other software runs correctly on the system contact your vendor about the failing software If the problem persists contact the software vendor s customer service representative for help Bootable CD ROM Is Not Detected Check the following E 86 Is the BIOS set to allow the CD ROM to be the first bootable dev
8. SDRAM single sided or double sided memory modules DIMM 8 MB SDRAM of video memory Video Memory PCI bus e One PCI X 133 MHz 64 bit 3 3 V full length expansion slot for an add in board see Enabling PCI X on Slot 6 and Disabling On board SCSI on page 90 e Two PCI X 100 MHz 64 bit full length expansion slots e Three standard PCI 33 MHz 82 bit full length expansion slots for add in boards Graphics Integrated onboard ATI Rage XL 32 bit SVGA controller SCSI Adaptec AIC 7899W dual channel Ultra160 SCSI supporting onboard Ultra 2 LVD wide Ultra wide and Ultra160 SCSI interfaces Two integrated onboard Network Interface Controllers NICs e An Intel 82550PM single chip PCI LAN controller for 10Base T 100BaseTX Fast Ethernet networks e An Intel 82544GC single chip Gigabit Ethernet Controller capable of providing 10 100 1000 Mbps data rates Network Two RJ 45 Ethernet connectors at the I O back panel System I O le PS 2t compatible keyboard and mouse ports 6 pin DIN e IEEE 1284 compliant 25 pin bi directional parallel port e VGA video port 15 pin e Two serial ports one 9 pin on the rear I O and one through a 10 pin header on the baseboard e Two RJ 45 Ethernet ports e Four USB ports three on the rear I O and one through a 10 pin header on the baseboard Form Factor Server ATX form factor ATX 2 03 compliant I O SSI Entry E Bay 3 0 Back Panel Connectors 10
9. Updating System Firmware and BIOS cccccccccsseecceeeceseeseeseceueeceuseseueesueenseessaess 63 Saving and Restoring the System Configuration cccscccceeeeceeeeceeeeceeeeceeeeeeeeesaeees 64 Alerting for Platform Event cccccccceccceeeseeeceeeseeseeeseseseeesaeeseeseeeseeeseeeseeeseesseeees 65 Managing the Server REMOtel cccccseccceseeceeeeceeeceeeeceuceceeeeceuseseeeseeeeeeeessaeessaess 67 PRUSDR Load Uii iera a E dened ecannatene te tertutunaencnen EA 69 When to Run the FRUSDR Load Uttility cece eeeeceeeeeeeeeeeeeeeseeeeseeeeseeeesseeenees 69 What VOU IN CCC TOD Octet anata E E T E EE 69 How You Use the FRUSDR Load Utility eccccecccseeeeceeeeeeeeeeseeeesesesseeeesaeeesees 70 Upgrading the BIOS wise caceesesarciescessiendamansenssencieaecgieedaensieinstennced E NEEE 73 FED alin TOM TNS OOK AS isyeen E T 73 Upgrading the BIOS cect ra ct cs rine atone seas uacoeleatez atic nica ean escent peels elena eae 74 Recovenng ING BIOS soseisaon an camemacesemasie cance adeck mseeeetiosmucecvmadenctat 75 Changing the BIOs sam QU Oya ete acta er sieenaste tt xe ve ide Settee beets ss saci tuetaceiadieces 75 Using the Firmware Update Utility cc ccccccceecseeeeeeeneeeeeeeeeeeesaeeseeeeeeeeeaeeseesseeeaeesseenes 76 Making a BMC Firmware Update Diskette cccccecccseeeeceeeeeeeeeseeeeeeeeaeeesseeesaaees 76 Updating Ihe BMC Fim WAN G esaii E cadtesee cands 76 Recovering the BMC
10. gt Clear LAN Password From the LAN Access Mode list select the remote access mode e Full Access a remote system can initiate a LAN connection regardless of the state or health of the server Configuration Software and Utilities 67 es 8 e Restricted a remote system can initiate a LAN connection but cannot perform control operations such as power down reset or front panel NMI e Disabled remote systems are not allowed to initiate LAN connections In the IP Setup box choose either e DHCP the IP address for the server is automatically assigned by the DHCP dynamic host control protocol server on the network The Host Gateway and Subnet Mask boxes in the dialog are ignored e Static assign the IP address for the server using the Host Gateway and Subnet Mask boxes in the dialog If you chose Static IP Setup in the previous step fill in the IP addressing boxes e Host IP Address the IP address of this server e Gateway IP Address the IP address of the router for this server e Subnet Mask the IP address for the server s subnet The server uses this to decide if the alert destination is on the same subnet Click Save to save the changes Click Close to return to the PEM window Setting Up Remote Modem or Serial Access To configure remote modem or serial access 68 l 2 3 From the SSU Main window choose Platform Event Manager PEM In the PEM window click Configure EMP If you want to requ
11. there may be a problem with the copy on the hard disk drive Reinstall the software on the hard disk and try running it again Make sure all necessary files are installed If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of voltage spikes include a flickering video display unexpected system reboots and the system not responding to user commands gt NOTE 80 Random errors in data files If you are getting random errors in your data files they may be getting corrupted by voltage spikes on your power line If you are experiencing any of the above symptoms that might indicate voltage spikes on the power line you may want to install a surge suppressor between the power outlet and the system power cord Intel Server Board SHG2 Product Guide More Problem Solving Procedures This section provides a more detailed approach to identifying a problem and locating its source Preparing the System for Diagnostic Testing CAUTION Turn off devices before disconnecting cables Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the perip
12. 100Base TX switch e Fast EtherChannelT FEC creates a team of 2 3 or 4 adapters to increase transmission and reception throughput Also includes AFT Requires an FEC enabled switch Description 15 Adapter Fault Tolerance Adapter Fault Tolerance AFT is a simple effective and fail safe approach to increase the reliability of server connections AFT gives you the ability to set up link recovery to the server adapter in case of a cable port or network interface card failure By assigning two server adapters as a team AFT enables you to maintain uninterrupted network performance AFT is implemented with two server adapters a primary adapter and a backup or secondary adapter During normal operation the backup will have transmit disabled If the link to the primary adapter fails the link to the backup adapter automatically takes over Preferred Primary Adapter With multiple adapters installed you can specify one as the Preferred Primary adapter For example if you have a server with an Intel PRO 100 Intelligent Server adapter as the primary adapter and an Intel PRO 1000 adapter as the secondary you would want the PRO 100 Intelligent Server adapter to be the preferred primary In this scenario if the PRO 100 Intelligent Server adapter fails the PRO 1000 will take over Then when the PRO 100 Intelligent Server adapter is replaced it will automatically revert to being the primary adapter in the team If a Preferred Primary
13. 33 18 Attaching the Wind Tunnel Intake and ExhauSt ccccceeeseeeeeeseeeeeeseeeeeeneeeneeeeeeseees 34 19 Attaching the Wind Tunnel Intake and ExhauSt cccccceeeseeeeeeseeeeeeeeeeeeeneeeneeeeeeneees 34 20 Making Connections to the Server Board cccccecceceeeeeeeeeceeeseeeeeeeeeseeesseeeeseeesseeeeas 35 2l ROUNO CADES ret ata zenenct sheesh aa a r E EEE 36 22 Routing the Floppy and USB Cables nsrirerhrsiien e A 37 23 Routing the Floppy and ICMB Cables ccccccccceececeeeceeeeseeeeseeeseeeesaeeeseeeeseeesaeess 37 24 Installing the Serial B Cable cccccccccccseccceeeceeeeceeeceeseceueeceeceueesseeseusessuesseeessnsesses 38 25 Making Back Panel Connections osveus 2acendeted neeecteouioncastaneocd ed eaceedceeettowtestadeeeevieastelie 39 20 gt JASTAMMNG Memo Y x txiecauztsieseniaxhataiena E E hanno mcr eeuseraae 45 27 Installing the Retention Brackets cccccccssccececeeeseeeeeeseeeeeseeeeeeseeeeeeseeseeeneeeeeeneeenaes 52 28 Opening Socket Lever and Attaching Processor cccccccsseeeseeeeceeeeseeeeeaesesseeesseeees 52 29 Applying Thermal Grease serinin N 52 30 Aligning the Heat SNK siester areenan aiae aa aaa ar aaan 52 31 Attaching the Heat Sink and Retention CLip ccccceccceeseeeeeeeeeeeeeeeeeseeeesseeeeeseeeeesaaes 52 32 Attaching the Wind Tunnel ASS EMDIY ccceccecceecceeeseeeeeeseeeeeeseeeeeeseeeeeesseesee
14. 55 I O PCI expansion slots 9 ports provided 9 IDE feature summary 13 IDE controller 14 intrusion detection 17 jumpers do not damage when changing 44 K L keyboard compatibility 17 lockout timer seting in SCU 17 LAN alerts 66 LAN remote access 67 language changing in BIOS 75 lithium backup battery disposing of safely 52 installing 53 removing 52 M N memory amount tested POST 56 capacity 9 DIMM requirements 12 15 26 30 44 45 47 52 video amount 9 what type to install 9 modem remote access 68 Modular RAID 14 mouse compatibility 17 inactivity timer 17 network controller 9 15 Network Teaming 15 P password 18 60 administrative 18 administrator 18 entering to unblank screen 20 user 18 using to reactivate keyboard mouse 20 using to reactivate keyboard mouse 17 PCI embedded devices 9 expansion slots 9 platform event management 65 67 platform event paging 65 POST bootable media required 56 memory amount tested 56 problems after running new application software 80 after system has been running correctly 80 application software 86 bootable CD ROM not detected 86 cannot connect to network server 84 CD ROM drive activity light 84 confirm OS loading 81 diskette drive light 84 hard drive light 84 initial system startup 79 network 85 no characters on screen 82 PCI installation tips 85 power light 82 preparing system for diagnostic testing 81 rando
15. Alerts check box Optional In the SNMP Community String box enter a string for the community field in the Header section of the SNMP trap sent for an alert The string must be from 5 to 16 characters The default string is public In the IP Setup box choose either e DHCP the IP address for the server is automatically assigned by the DHCP dynamic host control protocol server on the network The Host Gateway and Subnet Mask boxes in the dialog are ignored e Static assign the IP address for the server using the Host Gateway and Subnet Mask boxes in the dialog Intel Server Board SHG2 Product Guide 10 11 12 13 14 15 If you chose Static IP Setup in the previous step fill in the IP addressing boxes e Host IP Address the IP address of this server e Gateway IP Address the IP address of the router for this server e Subnet Mask the IP address for the server s subnet The server uses this to decide if the alert destination is on the same subnet In the Alert IP Address box fill in the IP address of the system you want to receive alerts from this server If you want the alert to be broadcast to an entire subnet enter the IP address for the subnet From the Options menu choose Configure Event Actions In the BMC LAN Alerting Actions window move the events that you want to generate an alert to the Enabled column and move all other events to the disabled column using the following buttons e gt gt
16. FRU Manager 62 Multiboot Options 60 Passwords 60 Platform Event Manager 65 67 running 59 SDR Manager 63 SEL Manager 62 System Update 63 switches alarm 17 DC power 79 reset 79 System Configuration Utility See SCU system event log viewing 62 T U timer keyboard or mouse inactive 17 lockout inactivity setting in SCU 17 upgrade Flash utility 73 user password 18 limit access to using system 20 utilities Firmware update 76 FRUSDR load 55 SCSI 55 SCU 55 Setup 55 57 Utilities FRUSDR load utility 69 99 100 V W video blanking for security 20 memory 9 video controller 9 13 Warning components may be hot 45 52 dispose of lithium battery safely 52 ESD can damage product 21 43 write to diskette disabling 19 Intel Server Board SHG2 Product Guide
17. Firmware ccccssceceecceeecceeeeneeeceseceueeseeseusesseeesueeeseeesaneesaees 77 Updating the FRU SDR File Soyir e E uecgaeeaupaueasuncuednc vais eduendi nssaanettenadeucsas 77 Making a FRU SDR File Update Diskette ccccccscccecseeeeceseeeseeceeseeeesseseeeeeeeeesaes 77 Updating the FRU SDR Files ccccccccsseecceeeceeeeceeeeceuseseeeeeseeeneeseueesseeesuseneeesaeees 77 Using the Adaptec SCSI Utility edenn orna A A E AER 78 FRUIT PUTIN Ch ES SOS KUNY s EE AE A E 78 Intel Server Board SHG2 Product Guide 5 Solving Problems FRCSCITIMG HIMES SY STC MM rase e tea acted delete deals lected elle ulead deat as 79 iitial SY Stem Slant Dress mat A eatin EN eee eee 79 CROCKIIST rcicaicncecantecetaiuvecteeatdeatcearsceideonyealieatseideoneolioatieatdronueolioatieetdrenueolioatieetdeatics 79 Running New Application Softwar e ccccccccccsecceccseeeceeeseeeseeeeseeseeeeeeeseeeseesseeeseeeseeeseees 80 SINC CI IS T aea as daa acheter NAON 80 After the System Has Been Running Correctly ccccccceececeeeeceeeeceeeeseeeeceeeeeeeeeseeeeseeeaes 80 NCGS Ee a seh eernsteectetretne set eee N deve een dees ieee a eades 80 More Problem Solving ProCeduress cscarnir nna E A A 81 Preparing the System for Diagnostic Testing cccccccccssecceeeeeseeeceeeeeeeeeseeeeaneeeaaess 81 WIOMIRGHING FOST asrnane A iteed esi docie daw tec nee ceiae de andeadecede 81 Verifying Proper Operation of Key System Lights
18. Guide Viewing Sensor Data Records To view the Sensor Data Records SDR 1 From the SSU Main window choose SDR Manager When you start the SDR Manager it automatically loads the SDR entries from non volatile memory The SDR Manager window has a navigation pane on the left that displays in a tree format the sensor data records The tree has categories for each type of record Clicking on a category expands or collapses a list of SDRs for that category Clicking on an individual SDR displays the information for that SDR in the presentation pane in the upper right The description pane in the lower right displays a description of the currently selected SDR type 2 Use the lt F4 gt and lt F5 gt keys to scroll the window contents to the left and right to view all of the columns 3 Use the File and SDR menu items to work with the SDR information Open Views data from a previously saved SDR file Save As Saves the currently loaded SDR data to a file Properties Displays information about the SDR including IPMI version number of SDR entries time stamps for changes to the SDR information and free space remaining Reload Refreshes the display by reading the SDR data from the server Updating System Firmware and BIOS Using the SSU you can update the BIOS update the firmware and verify the firmware Procedures for each are given below You can also update the BIOS and firmware without using the SSU see page 74 You ca
19. POST and server configuration utilities The table below briefly describes the utilities Table 4 Configuration Utilities Utility Description Page BIOS Setup Used for modifying server board set features including setting time 57 date and system passwords setting the boot device priority configuring the diskette drive and serial ports and enabling the SCSI BIOS and system management features System Setup Utility Used for viewing and clearing the system event log viewing the 58 SSU system management FRU information or viewing the system management SDR repository FRUSDR Load Utility Used for updating the Field Replacement Unit FRU Sensor Data 69 Record SDR and SM BIOS SMB flash components BIOS Upgrade Utility Used to upgrade the BIOS 73 Firmware Update Utility Used to update the Firmware 76 Adaptec SCSI Utility Used to configure or view the settings of the SCSI host adapters and 78 onboard SCSI devices in the server Hot Keys Use the keyboard s numeric pad to enter numbers and symbols Table 5 Hot Keys To do this Press these keys Clear memory and reload the operating lt Ctrl Alt Del gt system this is a system reset Secure your system immediately lt Ctrl Alt gt hot key Set your hot key combination with Setup 55 Power On Self Test POST 56 Each time you turn on the system POST starts running POST checks the server board processor memory keyboard and most in
20. RRL Class A Radiated amp Conducted Emissions Korea e BSMI Class A Radiated amp Conducted Emissions Taiwan e GOST R 29216 91 Class A Radiated amp Conducted Emissions Russia e GOST R 50628 95 Immunity Russia 91 Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings UL Recognition Mark CE Mark Russian GOST Mark Australian C Tick Mark BSMI DOC Marking BSMI EMC Warning RRL MIC Mark 92 C ie ze PRR AEn FEARR 1 FAAS RES ERIA TIE gt TERAN T FRES We OK FRA Sis BS SIR Intel Server Board SHG2 Product Guide Electromagnetic Compatibility Notices FCC USA This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions related to the EMC performance of this product contact Intel Corporation 5200 N E Elam Young Parkway Hillsboro OR 97124 1 800 628 8686 This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed
21. a Press both sides of the air intake section to bend tabs inward see 1 in Figure 18 b Insert tabs into slots on the wind tunnel center section see 2 in Figure 18 c Press the air intake section downward to engage the assembly see 3 in Figure 18 OM14371 Figure 18 Attaching the Wind Tunnel Intake and Exhaust 4 Attach the air exhaust fan assembly to the heat sink wind tunnel a Press both sides of the air exhaust section to bend tabs inward see 1 in Figure 19 b Insert tabs into slots on the wind tunnel center section see 2 in Figure 19 c Press the air intake section downward to engage the assembly see 3 in Figure 19 OM14374 Figure 19 Attaching the Wind Tunnel Intake and Exhaust 5 Attach CPU Fan cable s See the next section Making Connections to the Server Board for fan connector location information 34 Intel Server Board SHG2 Product Guide Making Connections to the Server Board II JJ KK LL oh E 2 HH R i T o a S U Ol A GG fs E amp E E O EES o ee B FF ae T C EE D CC S E o BB e E G aM AA a gt EE H EOS E J l K I A B N ga E o EE P Y o 6 PAQ m m Sa O X W V U T SR OM14357 A Primary Processor Socket CPU1 T LVD SCSI B B CPU2 Fan U Battery C Secondary Processor Socket CPU2 V LVD SCSI A D Front Panel USB W Jumper block CN53 E Serial B X Ch
22. as 44 FOC CSS ONS errin e E beeeatest aatdye eacetetendneceatuiaestesmaientec sidaedeseedae taka ce 45 Adding OF Replacing a Processor eniran AE A N ans 52 Installing the Processor Wind TUNNEL ccccccsccsecceeeseeceeeseeceeeseeeeeeseeeeeeseeeseeeeeesaes 52 REMOVING a FrocESS O errre a a e 52 Replacmngthne Backup Batley crn N 52 Configuration Software and Utilities ROL WS OS eee ater at E E E E E eee an oes 55 POWEI Ol Sell RESt P OS T cerna N donde meaaeseasniandudace sadn 56 Usna BIOS SCID sachet ee rs oe eee enn ee es ee ee 57 Record Your Setup SO UIING S ssania E EEEE 57 M You Cannot ACCESS SEUD es da leadatseeCtuineert Gaule wi ndeules eidewcatiedeoeacteaie 57 SaN OCUP caa a a aa a eee ate 57 Using the System Setup Utility sic cnictetercicne cl aceaxcwieedse ices iecuatindevnceencunenehaens eucaceasicaqioenenceeemiticedl 58 Creating SoU DISKCUCS rerin 58 R NAINOI MNCs Uor ah onions oleate A een aha eed ea elaine 59 Setting Boot Device PrONly secsi E EET 60 Setting Passwords and Security Options ccccccececseececeeseeceeeeeseeeeseeeesaeeeseeeeesaeees 60 Viewing the System Event Log cccccccccseccceeecseeeceeecceeeseeecceeesaeeeceaesoeeeseeesceeesaees 62 VIEWING FRU MTOR ATOM tects seriocietecactins enc actincbateeactionteer mitincbattactlontecii aitincbattactiqnteca mitincbatctatigcieseaten 62 Viewing Sensor Data RecordS ccccccceeccseeeceeeeceeecseeeceueeseeeceusesueesueessueeseeesaneesaees 63
23. bit 100 MHz System Fan 1 System Fan 2 ICMB NIC1 10 100 NIC2 Gbit System I O connectors DIMMs Main Power Aux Sig 12 V CPU Power CPU1 Fan Figure 2 Server Board Connector and Component Locations 11 Processor The Intel Server Board SHG2 supports one or two Intel Xeon processors from 1 8 GHz to 2 4 GHz with 512 KB of L2 advanced transfer cache packaged in a 603 pin micro PGA Pin Grid Array When two processors are installed both processors must be identical When only one processor is installed the processor must be installed in the CPU1 socket which is the socket closest to the corner of the server board For a complete list of supported processors see http support intel com support motherboards server SHG2 Memory The Intel Server Board SHG2 contains six 184 pin DIMM sockets Memory is partitioned as three banks DIMMs must be populated in identical pairs The SHG2 server board supports up to six 2 5 V ECC DDR 200 or 266 compliant registered SDRAM 184 pin gold DIMMs A wide range of DIMM sizes are supported including 128 MB 256 MB 512 MB 1 GB and 2 GB DIMMs The minimum supported memory configuration is 256 MB using two identical 128 MB DIMMs The maximum configurable memory size is 12 GB using six 2 GB DIMMs The SDRAM interface runs at a frequency of 200 MHz however 266 MHz memory can be used The memory controller supports 2 way interleaved SDRAM memory scrubbing single bit error cor
24. for the utility Configuration File The configuration file is in ASCII text The utility executes commands formed by the strings present in the configuration file These commands cause the utility to perform various tasks needed to ultimately load the proper SDRs into the nonvolatile storage of the BMC and possibly generic FRU devices Some of the commands may be interactive and require you to make a choice Prompting for Product Level FRU Information Through the use of a Configuration File the utility may prompt you for FRU information Filtering Sensor Data Record From the SDR File The MASTER SDR file has all the possible SDRs for the system These records may need to be filtered based on the current product configuration The configuration file directs the filtering of the SDRs Configuration Software and Utilities 71 Updating the SDR Nonvolatile Storage Area After the utility validates the header area of the supplied SDR file it updates the SDR repository area Before programming the utility clears the SDR repository area The SDR file is loaded via the cfg File Then the utility filters all tagged SDRs depending on the product configuration set in the Configuration File Nontagged SDRs are automatically programmed The utility also copies all written SDRs to the SDR TMP file It contains an image of what was loaded and the TMP file is also useful for debugging the server Updating FRU Nonvolatile Storage Area After the confi
25. is not selected the Intel PROSet II will attempt to select the best adapter based on adapter model and speed Mixed Adapter Teaming AFT supports up to four PRO 1000 or PRO 100 adapters per team in any mix Adaptive Load Balancing Adaptive Load Balancing ALB is a simple and efficient way to increase your server s transmit throughput With ALB you group server adapters in teams to provide an increased transmit rate up to 400 Mbps using a maximum of four adapters The ALB software continuously analyzes transmit loading on each adapter and balances the rate across the adapters as needed Adapter teams configured for ALB also provide the benefits of AFT Receive rates remain at 100 Mbps To use ALB you must have two three or four server adapters installed in your server or workstation and linked to the same network switch Intel Server Board SHG2 Product Guide Keyboard and Mouse The keyboard mouse controller is PS 2 compatible If specified through the System Setup Utility SSU the server may be locked automatically if there is no keyboard or mouse activity for a predefined length of time Once the inactivity lockout timer has expired the keyboard and mouse do not respond until the previously stored password is entered ACPI The SHG2 supports the Advanced Configuration and Power Interface ACPI as defined by the ACPI 1 0b An ACPI aware operating system can put the system into a sleep state where the hard drives spin dow
26. openings and chassis standoffs align correctly 2 Attach the board with the screws included with your chassis at the ten locations marked below For the Intel SC5200 chassis these screws are packaged in a bag labeled C OM14363 Figure 9 Placing the Server Board in the Chassis 28 Intel Server Board SHG2 Product Guide Installing the Processor s CAUTIONS If only one processor is to be used it must be installed in the Processor Socket labeled CPU1 which is the socket closest to the corner of the server board If you are adding a second processor to your system you must verify that the second processor is identical in speed to the first processor This server board has zero insertion force sockets If processor does not drop easily into socket holes make sure the lever is in the full upright position and the processor is oriented properly 1 Observe the safety and ESD precautions at the beginning of this chapter and the additional precautions given here 2 Install the retention brackets for the primary processor by inserting the retention brackets and tightening the four retention screws The primary processor socket is located nearest to the corner of the server board If installing a second processor install the retention brackets for the secondary processor OM14364 A Heat Sink Retention Bracket Figure 10 Installing the Retention Brackets Server Board installation 2
27. or set the features listed here you must run the SSU and go to the Security Subsystem Group menu The table also refers to other SSU menus and to the BIOS Setup utility Table 3 Software Security Features Feature Description Secure mode How to enter secure mode e Setting and enabling passwords automatically places the system in secure mode e f you set a hot key combination through Setup you can secure the system simply by pressing the key combination This means you do not have to wait for the inactivity time out period When the system is in Secure mode The server can boot and run the operating system but mouse and keyboard input is not accepted until the user password is entered At boot time if a CD is detected in the CD ROM drive or a diskette in drive A the system prompts for a password When the password is entered the server boots from CD or diskette and disables the secure mode If there is no CD in the CD ROM drive or diskette in drive A the server boots from drive C and automatically goes into secure mode All enabled secure mode features go into effect at boot time To leave secure mode Enter the correct password s Disable writing to diskette In secure mode the server will not boot from or write to a diskette unless a password is entered To write protect access to diskette whether the server is in secure mode or not use the Setup main menu Floppy Options and specify Floppy Access as read only
28. provided through either a modem or network connection To get started with Intel Server Management install the Service Partition first then the system s operating system and finally Intel Server Control The information here describes installation on a system running a Microsoft Windows operating system The Intel Server Maintenance and Reference Training SMaRT Tool is an interactive software tool providing support information to assist with the maintenance and repair of Intel based server systems and accessories SMaRT Tool features visual step by step instructions for replacing parts a complete Field Replacement Unit FRU database containing part numbers and images product spares lists and worldwide Intel support information Intel Server Management provides an interface to the Intel SMaRT Tool combining remote error detection and alerting with interactive maintenance and repair assistance When Intel Server Management detects a hardware error and a part needs replacing SMaRT Tool can be launched directly from Intel Server Management to locate the correct part information and corresponding How to Replace steps required to quickly get the server back up and running To activate Intel Server Management s interface with the Intel SMaRT Tool both software programs need to be installed You can install the software on a server or on a workstation used to manage the server The information here describes installation on a system ru
29. the assembly see 3 in Figure 35 OM14374 Figure 35 Attaching the Wind Tunnel Intake and Exhaust 5 Attach CPU Fan cable s See Making Connections to the Server Board on page 35 for fan connector location information Upgrading 51 Removing a Processor 1 Observe the safety and ESD precautions at the beginning of this chapter and the additional cautions given here 2 Unplug the heat sink fan Detach the processor wind tunnel if attached to the heat sink 4 Detach the heat sink clip from the processor socket See the documentation that shipped with your processor for more detail 5 Remove the heat sink from the processor A Raise the locking bar on the socket Remove the processor from the socket Replacing the Backup Battery a The lithium battery on the server board powers the RTC for up to 10 years in the absence of power When the battery starts to weaken it loses voltage and the server settings stored in CMOS RAM in the RTC for example the date and time may be wrong Contact your customer service representative or dealer for a list of approved devices A WARNING Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Discard used batteries according to manufacturer s instructions A ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig handtering Udskiftning ma kun ske med batteri af s
30. the system in off plug a PCI X card into Slot 6 Push the front panel power button to power up the system Slot 6 is now 133 MHz PCI X capable eo I A ae ee 90 Intel Server Board SHG2 Product Guide 8 Regulatory and Integration Information Product Regulatory Compliance Product Safety Compliance The SHG2 complies with the following safety requirements e UL 1950 CSA 950 US Canada e EN 60 950 European Union e EC60 950 International e CE Low Voltage Directive 73 23 EEC European Union e EMKO TSE 74 SEC 207 94 Nordics e GOST R 50377 92 Russia Product EMC Compliance The SHG2 has been has been tested and verified to comply with the following electromagnetic compatibility EMC regulations when installed a compatible Intel host system For information on compatible host system s refer to Intel s Server Builder website or contact your local Intel representative e FCC Class A Verification Radiated amp Conducted Emissions USA e ICES 003 Class A Radiated amp Conducted Emissions Canada e CISPR 22 3 Edition Class A Radiated amp Conducted Emissions International e EN55022 Class A Radiated amp Conducted Emissions European Union e EN55024 immunity European Union e CE EMC Directive 89 336 EEC European Union e VCCI Class A Radiated amp Conducted Emissions Japan e AS NZS 3548 Class A Radiated amp Conducted Emissions Australia New Zealand e
31. used to put the server into secure mode e Secure Mode Timer If no keyboard or mouse activity occurs during the chosen time interval the server enters secure mode e Secure Mode Boot Enable forces the server to boot directly into secure mode e Video Blanking Enable turns off the video when the server is in secure mode e Floppy Write Enable prevents writing to the diskette drive while the server is in secure mode e Power Switch Inhibit Enable prevents the power and reset buttons from functioning when the server is in secure mode Disable allows the power and reset buttons to function normally when the server is in secure mode 3 Click Save to save the settings and return to the Security window Configuration Software and Utilities 61 Viewing the System Event Log To view the System Event Log SEL 1 From the SSU Main window choose SEL Manager When you start the SEL Manager it automatically loads the current list of events from non volatile memory 2 Use the lt F4 gt and lt F5 gt keys to scroll the window contents to the left and right to view all of the columns 3 Use the File and SEL menu items to work with the SEL information Open Views data from a previously saved SEL file Save As Saves the currently loaded SEL data to a file Properties Displays information about the SEL Clear SEL Clears the SEL data from the nonvolatile storage area Reload Refreshes the display by reading the current SEL ent
32. user password and enable it through Setup To disable a password change it to a blank entry or press CTRL D in the Change Password menu of the User Password Option menu found in the Security Subsystem Group To clear the password if you cannot access Setup change the Clear Password jumper see Chapter 7 The system can boot with or without a keyboard During POST before the system completes the boot sequence the BIOS automatically detects and tests the keyboard if it is present and displays a message The sequence that you specify in Setup will determine the boot order If secure mode is enabled a user password is set then you will be prompted for a password before the server fully boots If secure mode is enabled and the Secure Boot Mode option is also enabled the server will fully boot but will require a password before accepting any keyboard or mouse input Intel Server Board SHG2 Product Guide 2 Server Board Installation Tools and Supplies Needed e Phillipst cross head screwdriver 1 bit and 2 bit e Flat blade screwdriver e Antistatic wrist strap and conductive foam pad recommended Before You Begin Emissions Disclaimer To ensure EMC compliance with your local regional rules and regulations the final configuration of your end system product may require additional EMC compliance testing For more information please contact your local Intel Representative See Regulatory and Integration Informati
33. which one If the system halts before POST completes running it emits a beep code indicating a fatal system error that requires immediate attention If POST can display a message on the video display screen it causes the speaker to beep twice as the message appears Note the screen display and write down the beep code you hear this information is useful for your service representative For a listing of beep codes and error messages that POST can generate see the Monitoring POST on page 81 Intel Server Board SHG2 Product Guide Using BIOS Setup This section describes the BIOS Setup options Use Setup to change the server configuration defaults You can run Setup with or without an operating system being present Setup stores most of the configuration values in battery backed CMOS the rest of the values are stored in flash memory The values take effect when you boot the server POST uses these values to configure the hardware if the values and the actual hardware do not agree POST generates an error message You must then run Setup to specify the correct configuration Record Your Setup Settings Record your setup settings on a worksheet If the default values ever need to be restored after a CMOS clear for example you must run Setup again Referring to the worksheet could make your task easier If You Cannot Access Setup If the diskette drive is misconfigured so that you cannot access it to run a utility from a diskette
34. you may need to clear CMOS memory You will need to open the server change a jumper setting use Setup to check and set diskette drive options and change the jumper back For a step by step procedure see Chapter 5 under the heading CMOS Jumper Starting Setup You can enter and start Setup under several conditions e When you turn on the server after POST completes the memory test e When you reboot the server by pressing lt Ctrl Alt Del gt while at the DOS operating system prompt e When you have moved the CMOS jumper on the server board to the Clear CMOS position enabled for the procedure see Server Board Jumpers on Page 89 In the three conditions listed above after rebooting you will see this prompt Press lt F2 gt to enter SETUP gt NOTE If the BIOS setup option POST Diagnostic Screen is enabled Default you will not see the message Press lt F2 gt to enter SETUP This message is hidden by the Manufacturer s Splash screen To see the message press the lt ESC gt key while the splash screen is displayed This will temporarily disable the splash screen allowing you to see the message In a fourth condition when CMOS NVRAM has been corrupted you will see other prompts but not the lt F2 gt prompt Warning cmos checksum invalid Warning cmos time and date not set In this condition the BIOS will load default values for CMOS and attempt to boot Configuration Software and Uti
35. 1024 x 768 ppi in 8 16 24 32 bpp modes under 3D e Both CRT and LCD monitors up to 100 Hz vertical refresh rate Table 2 Video Modes 2D Mode Refresh Rate Hz 8 bpp 16 bpp 24 bpp 32 bpp 640x480 60 72 75 90 100 Supported Supported Supported Supported 800x600 60 70 75 90 100 Supported Supported Supported Supported 1024x768 60 72 75 90 100 Supported Supported Supported Supported 1280x1024 43 60 Supported Supported Supported Supported 1280x1024 70 72 Supported Supported Supported 1600x1200 60 66 Supported Supported Supported Supported 1600x1200 76 85 Supported Supported Supported 3D Mode Refresh Rate Hz SHG2 3D Mode Video Support with Z Buffer Enabled 640x480 60 72 75 90 100 Supported Supported Supported Supported 800x600 60 70 75 90 100 Supported Supported Supported Supported 1024x768 60 72 75 90 100 Supported Supported Supported Supported 1280x1024 43 60 70 72 Supported Supported 1600x1200 60 66 76 85 Supported z 3D Mode Refresh Rate Hz SHG2 3D Mode Video Support with Z Buffer Disabled 640x480 60 72 75 90 100 Supported Supported Supported Supported 800x600 60 70 75 90 100 Supported Supported Supported Supported 1024x768 60 72 75 90 100 Supported Supported Supported Supported 1280x1024 43 60 70 72 Supported Suppo
36. 3 4 If these pins are jumpered write protect is disabled allowing the BMC boot block to be updated This feature is used in the rare case that a BIOS update requires a BMC boot block update as well These pins should not be jumpered for normal operation Table 9 Configuration Jumper CN53 Jumper Name Pins What it does at system reset PCIX1 DIS 1 2 Placing a jumper on pins 1 2 disables the 100 MHz PCI X mode for the CIOBX2 primary channel and forces the bus to run 66 MHz PCI The primary channel consists of Slot 1 Slot 2 and Gbit In the default configuration pins 1 2 are not jumpered therefore the primary channel is configured for 100 MHz PCI X PCIX2 DIS 3 4 Placing a jumper on pins 3 4 disables the PCI X mode for the CIOBX2 secondary channel and forces the bus to run 66 MHz PCI The secondary channel consists of Slot 6 and the on board SCSI In the default configuration pins 3 4 are jumpered therefore the secondary channel is configured for 66 MHz PCI and on board SCSI is enabled Enabling PCI X on Slot 6 and Disabling On board SCSI gt NOTE Enabling the 133 MHz PCI X on Slot 6 disables the on board SCSI To enable the 133 MHz PCI X on Slot 6 follow these instructions Enter BIOS setup While in BIOS setup remove the jumper from CN53 pins 3 4 In BIOS setup disable the on board SCSI Select Save amp Exit BIOS setup While the system is posting shutdown the system by pushing the front panel power button While
37. 9 Lift the socket lever on the processor socket labeled CPU1 If adding a second processor lift the socket lever on the processor socket labeled CPU2 Align the pins of the processor with the socket and insert the processor into the socket Lower the socket lever completely gt NOTE 30 When installing a second processor note that the secondary processor socket is oriented so that the processor pins are rotated 180 relative to the primary processor socket OM14365 A Alignment Triangle Mark B Alignment Triangle Cutout Figure 11 Opening Socket Lever and Attaching Processor Intel Server Board SHG2 Product Guide 5 Apply thermal grease to the processor as shown OM14366 Figure 12 Applying Thermal Grease 6 Align the heat sink with the retention brackets and place heat sink on the processor OM14367 Figure 13 Aligning the Heat Sink Server Board installation 31 7 Position the retention clip over the plastic tab and engage the retention clip end slot over the plastic tab see 1 in Figure 14 Note that the slot in the clip provides room for side to side motion while engaging the retention clip slots located at each end 8 Press downward on the retention clip ends over the plastic tabs on the retention bracket see 2 in Figure 14 9 Install two retention clips for each processor you install OM14368 Figure 14 Attaching the Heat Sink and Retention Clip Installing the Processor Wind Tun
38. DUSTRY CANADA ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Canadian Department of Communications Cet appareil num rique respecte les limites bruits radio lectriques applicables aux appareils num riques de Classe A prescrites dans la norme sur le material brouilleur Apparelis Num riques NMB 003 dictee par le Ministre Canadian des Communications Europe CE Declaration of Conformity This product has been tested in accordance too and complies with the Low Voltage Directive 73 23 EEC and EMC Directive 89 336 EEC The product has been marked with the CE Mark to illustrate its compliance Taiwan Declaration of Conformity This product has been tested and complies with CNS13438 The product has been marked with the BSMI DOC mark to illustrate compliance Korean RRL Compliance fz 17 2 Sa 2 ay 3 This product has been tested and complies with MIC Notices No 1997 41 and 1997 42 The product has been marked with the MIC logo to illustrate compliance MIC 2 oak 2 79 BS 5 EANES 1 The English translation for the above is as follows Type of Equipment Model Name SHG2 Certification No Contact Intel Representative Name of Certification Recipient Intel Date of Manufacturer Marked on Product Manufacturer Nation Inte
39. EMP port e ESC Sequence the escape sequence This string is sent to the modem before sending command strings The maximum string length is five characters longer strings are truncated e Hangup String hang up or drop the connection The EMP automatically sends an lt ENTER gt character following this string The maximum string length is eight characters longer strings are truncated e Modem Dial Command the command to dial a phone number This string is sent to the modem before sending the paging string e Modem Init String the initialization string for the modem This string is sent every time the EMP initializes The maximum length for the string is determined at run time from firmware You will be notified if the string is truncated Following a save the actual string saved is displayed in the edit box Configuration Software and Utilities 65 Se 10 11 2 13 14 15 16 17 Click Save to save the changes Click Close to return to the PEM window In the PEM window click Configure PEP Select the Enable PEP check box In the Blackout Period box enter the minimum time in minutes between successive pages The valid range is 0 255 where O disables the blackout period Setting a blackout period can save you from being flooded with repeat pages After you receive a PEP page no additional pages are sent by PEP for the duration of the blackout period In the Paging String box enter the phone number to dial f
40. Intel Server Board SHG2 Product Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Order Number A90327 003 Disclaimer Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s Terms and Conditions of Sale for such products Intel assumes no liability whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property right Intel products are not designed intended or authorized for use in any medical life saving or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur Intel may make changes to specifications and product descriptions at any time without notice Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries T Other names and brands may be claimed as the property of others Copyright 2002 Intel Corporation All Rights Reserved Contents 1 Description Server BOald FENU S ianen aN 9 Back PFanelGC
41. Moves all events from the enabled list to the disabled list e gt Moves the selected event from the enabled list to the disabled list e lt Moves the selected event from the disabled list to enabled the list e lt lt Moves all events from the disabled list to the enabled list Click Save to save the changes Click Close to return to the BMC LAN Configuration window To send a test alert to verify that you have correctly configured BMC LAN alerts from the Options menu choose Send Alert Click Save to save the changes Click Close to return to the PEM window Managing the Server Remotely You can set up the server to so that you can connect to it from a remote client system to perform management tasks You can make the connection over a LAN or by using a modem or direct serial cable to the Emergency Management Port EMP Instructions for setting up the server for remote LAN and serial modem access are given below Setting Up Remote LAN Access To configure remote LAN access 1 aA 3 From the SSU Main window choose Platform Event Manager PEM In the PEM window click Configure LAN If you want to require a password for remote access enter the password in the Enter New Password box and in the Verify New Password box Passwords can be from 1 to 16 characters long using any ASCII character in the range 32 126 To clear the passwords leave both boxes blank You can also clear the password by choose the menu Options
42. OS Setup and the System Setup Utility SSU provide a number of security features to prevent unauthorized or accidental access to the system Once the security measures are enabled you can access the system only after you enter the correct password s For example e Enable the keyboard lockout timer so that the server requires a password to reactivate the keyboard and mouse after a specified time out period 1 to 120 minutes e Set and enable a supervisor password e Set and enable a user password e Set secure mode to prevent keyboard or mouse input and to prevent use of the front panel reset and power switches e Activate a hot key combination to enter secure mode quickly e Disable writing to the diskette drive when secure mode is set e Disable access to the boot sector of the operating system hard disk drive Using Passwords You can set either the user password the supervisor password or both passwords If only the user password is set you e Must enter the user password to enter BIOS Setup or the SSU e Must enter the user password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU e Must enter the user password to exit secure mode If only the supervisor password is set you e Must enter the supervisor password to enter BIOS Setup or the SSU e Must enter the supervisor password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU e Must enter the supervi
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44. SSU and the system BIOS This option is not available if both an admin and a user password are set and you entered only the user password when you started the SSU All changes to the admin password take effect immediately To change or clear the administrator password From the SSU Main window choose Security Click the Admin Password button If you are changing passwords enter the old password Enter the new password or leave blank to clear Confirm the password by entering it again or leave blank to clear Click OK to save the password and return to the Security window A a Setting the User Password The User Password button lets you set or change the user password used by both the SSU and the system BIOS All changes to the user password take effect immediately To change or clear the user password From the SSU Main window choose Security Click the User Password button If you are changing passwords enter the old password in the first box Enter the new password or leave blank to clear Confirm the password by entering it again or leave blank to clear Click OK to save the password and return to the Security window a Setting Security Options For a description of security features see page 19 To set the security options 1 Inthe Security window click the Options button 2 For each option select the desired setting from the list The options are e Security Hot Key The key combination that can be
45. T amp T 88 Intel Server Board SHG2 Product Guide 7 Technical Reference Server Board Jumpers OM14373 Figure 37 Jumper Locations Table 7 Configuration Jumper CN43 Jumper Name CMOS clear Password Clear Reserved Reserved BIOS Recovery SPARE 1 2 If these pins are jumpered the CMOS settings will be cleared on the next reset These pins should not be jumpered for normal operation 3 4 If these pins are jumpered the password will be cleared on the next reset These pins should not be jumpered for normal operation 5 6 Reserved These pins should not be jumpered for normal operation 7 8 Reserved These pins should not be jumpered for normal operation 9 10 If these pins are jumpered the BIOS will attempt a recovery boot loading BIOS code from a floppy diskette into the Flash device This is typically used when the BIOS code has been corrupted These pins should not be jumpered for normal operation 11 12 SPARE jumper 89 Table 8 Configuration Jumper CN27 Jumper Name Pins What it does at system reset BIOS Write Protect 1 2 If these pins are jumpered write protect is disabled allowing the BIOS boot block to be updated This feature is used in the rare case that a BIOS update requires a BIOS boot block update as well These pins should not be jumpered for normal operation BMC Write Protect
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47. amme fabrikat og type Lev r det brugte batteri tilbage til leverandgren A ADVARSEL Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverandgren A VARNING Explosionsfara vid felaktigt batteribyte Anv nd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera anvant batteri enligt fabrikantens instruktion A VAROITUS Paristo voi r j ht jos se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin H vit k ytetty paristo valmistajan ohjeiden mukaisesti 52 Intel Server Board SHG2 Product Guide Upgrading Observe the safety and ESD precautions at the beginning of this chapter Open the chassis Insert the tip of a small flat blade screwdriver or equivalent under the tab in the plastic retainer Gently push down on the screwdriver to lift the battery Remove the battery from its socket Dispose of the battery according to local ordinance Remove the new lithium battery from its package and being careful to observe the correct polarity insert it in the battery socket Close the chassis Run BIOS Setup to restore the configuration settings to the RTC OM14372 Figure 36 Replacing the Back up Battery 53 54 Intel Server Board SHG2 Product Guide 4 Configuration Software and Utilities This chapter describes the Power On Self Test
48. and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approved by the grantee of this device could void the user s authority to operate the equipment The customer is responsible for ensuring compliance of the modified product Only peripherals computer input output devices terminals printers etc that comply with FCC Class A or B limits may be attached to this computer product Operation with noncompliant peripherals is likely to result in interference to radio and TV reception All cables used to connect to peripherals must be shielded and grounded Operation with cables connected to peripherals that are not shielded and grounded may result in interference to radio and TV reception Regulatory and Integration Information 93 IN
49. assis Intrusion F Jumper Block CN27 Y PCI X 64 bit 133 MHz G System Fan 5 Z PCI 32 bit 33 MHz H Floppy disk drive connector AA PCI X 64 bit 100 MHz l Secondary IDE BB System Fan 1 J System Fan 6 CC System Fan 2 K Primary IDE DD ICMB L Front Panel connector EE NIC1 10 100 M IPMB FF NIC2 Gbit N Jumper Block CN43 GG System I O connectors O System Fan 3 HH DIMMs P System Fan 4 Il Main Power Q HSBP B JJ Aux Sig R HSBP A KK 12 V CPU Power S HDD LED LL CPU1 Fan Figure 20 Making Connections to the Server Board Server Board installation 35 Intel SC5200 Base Server Chassis Note Connect front system fans to the System Fan 3 and System Fan 5 connectors on the server board Intel SC5200 Hot Swap Redundant Power Server Chassis Note Be sure to attach system fans to their correspondingly numbered connector on the server board System fan numbers can be found on the system fan carrier and on the system fan cables Cable Routing Intel SC5200 Base Chassis To ensure proper air flow within the chassis follow the cable routing guidelines below IDE or SCSI Cables Cables that connect to devices in the lower device bays should be routed around the epac system fan carrier as shown below 1 Route cables as shown 2 Replace the top half of the epac Wd OM14556 Figure 21 Routing Cables 36 Intel Server Board SHG2 Product Guide Floppy and Front Panel Cables Route the floppy drive and f
50. at are shipped on the system Configuration Software CD for the onboard network controller LJ Make sure the driver is loaded and the protocols are bound LJ Make sure the network cable is securely attached to the connector at the system back panel If the cable is attached but the problem persists try a different cable LJ Make sure the hub port is configured for the same duplex mode as the network controller LJ Check with your LAN administrator about the correct networking software that needs to be installed LJ If you are directly connecting two servers no hub you will need a crossover cable see your hub documentation for more information on crossover cables LJ Check the network controller LEDs that are visible through an opening at the system back panel Problems with Network The server hangs when the drivers are loaded Q Change the PCI BIOS interrupt settings Try the PCI Installation Tips below Diagnostics pass but the connection fails LJ Make sure the network cable is securely attached J Make sure you specify the correct frame type in your NET CFG file The controller stopped working when an add in adapter was installed LJ Make sure the cable is connected to the port from the onboard network controller LJ Make sure your PCI BIOS is current Try the PCI Installation Tips below LJ Make sure the other adapter supports shared interrupts Also make sure your operating system supports shared interrupts
51. d Are the processors fully seated in their slots on the server board Are all add in PCI boards fully seated in their slots on the server board Are all jumper settings on the server board correct Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two add in boards sharing the same interrupt Are all DIMMs installed correctly Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured Are all device drivers properly installed Are the configuration settings made in BIOS Setup correct Is the operating system properly loaded Refer to the operating system documentation Did you press the system power on off switch on the front panel to turn the server on power on light should be lit Is the system power cord properly connected to the system and plugged into a NEMA 5 15R outlet for 100 120 V or a NEMA 6 15R outlet for 200 240 V Is AC power available at the wall outlet Are all integrated components from the tested components lists Check the tested memory and chassis lists as well as the supported hardware and operating system list on the Intel Customer Support website 79 Running New Application Software Problems that occur when you run new application software are usual
52. d 20 setting in Setup 20 bootable media required by POST 56 booting cold 79 booting the server boot device priority 60 C Caution avoid damaging jumpers when changing 44 avoid touching processor pins 45 52 selecting correct processor 45 52 controller video 13 CMOS clear to reconfigure diskette drive 57 saving and restoring 64 CN42 pins 75 configuration limiting access to system with administrative password 20 configuring server board jumpers location on server board 87 89 configuring system SCU 55 Setup 55 Connector USB 14 controller keyboard mouse 17 network 9 15 SCSI 14 video 9 IDE 14 Memory 12 26 44 45 D diagnostics preparing system for testing 81 DIMM 12 26 44 45 diskette enabling disabling floppy writes 19 no booting in secure mode without password 19 reconfiguring if cannot enter Setup 57 running SCU from 56 E email alerts 65 emergency management port 65 68 equipment log 95 ESD add in boards 21 43 avoiding damage to product 21 43 do not touch processor pins 45 52 97 98 F fan heat sink disconnecting 46 52 Fast EtherChannel 15 feature summary back panel connectors 10 board 9 FEC See Fast EtherChannel field replaceable units viewing 62 Firmware Update Utility 76 firmware updates 63 form factor 9 FRUSDR load utility 55 69 when to run 69 G J GUI working with 59 heat sink fan 46 52 hot key option quick reference
53. d connections are correct and AC power is available at the wall outlet contact your service representative or authorized dealer for help Diskette Drive Activity Light Does Not Light Check the following E DOD Are the diskette drive s power and signal cables properly installed Are all relevant switches and jumpers on the diskette drive set correctly Is the diskette drive properly configured Is the diskette drive activity light always on If so the signal cable may be plugged in incorrectly If you are using the onboard diskette controller use the Setup Utility to make sure that Onboard Floppy is set to Enabled If you are using an add in diskette controller make sure that Onboard Floppy is set to Disabled If the problem persists there may be a problem with the diskette drive server board or drive signal cable Contact your service representative or authorized dealer for help Hard Disk Drive Activity Light Does Not Light The hard disk drive activity light is not connected to the SHG2 server board 84 Intel Server Board SHG2 Product Guide CD ROM Drive Activity Light Does Not Light Check the following LJ Are the CD ROM drive s power and signal cables properly installed Are all relevant switches and jumpers on the drive set correctly Is the drive properly configured Is the onboard IDE controller enabled DOD Cannot Connect to a Server Q Make sure you are using the drivers th
54. diskette containing the BIOS update files into the diskette drive of your system Boot the system with the diskette is in the drive 2 At this point you have a choice of two options Press 1 and ENTER to automatically update the system BIOS This will update the system BIOS and reset the system Press 2 and ENTER to update the User Binary and reset the system 3 Wait while the BIOS files are updated Do not power down the system during the BIOS update process The system will reset automatically when the BIOS update process is completed Remove the diskette from the diskette drive 4 Check to make sure the BIOS version displayed during POST is the new version as the system reboots 5 Enter Setup by pressing the F2 key during boot Once in Setup press F9 and ENTER to set the parameters back to default values 6 Re enter the values you wrote down at the beginning of this process Press F10 and ENTER to exit BIOS Setup and Save Changes 7 If you do not set the CMOS values back to defaults using the F9 key the system may function erratically gt gt NOTE 74 You may encounter a CMOS Checksum error or other problem after reboot Try shutting down the system and booting up again CMOS checksum errors require that you enter Setup check your settings save your settings and exit Setup Intel Server Board SHG2 Product Guide Recovering the BIOS It is unlikely that anything will interrupt the BIOS upgrade however if an interruption
55. e for the latest tested memory list http support intel com support motherboards server SHG2 44 Intel Server Board SHG2 Product Guide l 2 Open both DIMM socket levers Insert DIMM making sure the connector edge of the DIMM aligns correctly with the slot 3 Check that socket levers are securely latched DIMMs must be populated in identical pairs OM13205 Figure 26 Installing Memory Processors A WARNING If the server has been running any installed processor and heat sink on the processor board s will be hot To avoid the possibility of a burn be careful when removing or installing server board components that are located near processors CAUTIONS Upgrading Adding a second processor If you are adding a second processor to your system you must verify that the second processor is identical to the first processor Processor upgrades must be appropriate You may damage the server if you install a processor that is inappropriate for your server Make sure your server can handle a newer faster processor thermal and power considerations For exact information about processor interchangeability contact your customer service representative or visit the Intel Customer Support website http support intel com support motherboards server SHG2 ESD and handling processors Reduce the risk of electrostatic discharge ESD damage to the processor by doing the following 1 Touch the metal chassis before touchi
56. ed Try the solutions in the order given If you cannot correct the problem contact your service representative or authorized dealer for help Power Light Does Not Light Check the following LJ Is the system operating normally If so the power LED may be defective or the cable from the front panel to the server board is loose LJ Are there other problems with the system If so check the items listed under System Cooling Fans Do Not Rotate Properly If all items are correct and problems persist contact your service representative or authorized dealer for help 82 Intel Server Board SHG2 Product Guide No Characters Appear on Screen Check the following m m m m m m Is the keyboard functioning Check to see that the Num Lock light is functioning Is the video monitor plugged in and turned on Are the brightness and contrast controls on the video monitor properly adjusted Are the video monitor switch settings correct Is the video monitor signal cable properly installed Is the onboard video controller enabled If you are using an add in video controller board do the following Verify that the video controller board is fully seated in the server board connector Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system and POST emits a beep code write down the beep code you hear This information is useful for your service representative
57. eeensaes 52 33 Attaching the Heat Sink Fan to the Air Intake ASSeEMDIy cccccceeeeseeeeeeeeeeeeesaeeens 52 34 Attaching the Wind Tunnel Intake and Exhaust cccccceeceeeeeeseeeeeeseeeeeeeaeeneeeaeenees 52 35 Attaching the Wind Tunnel Intake and Exhaust ccccceecseeeeeeseeeeeeeeeeeeeeeeeeeeeaeeeaes 52 36 Replacing the Back Up Battery cc ceccecceecseeeeeeseeeeeeseeeeeeseeeeeeseeeeeeseeeeeeseeeeeesonenaes 53 3r PUMPER LOCATION Soare E a a d 89 vi Intel Server Board SHG2 Product Guide Tables 2 aS eee a Contents DEIVEl BON Feat era N eared asad Nessus nsend Neetnadece aban Mead toate 9 Vae MOT CS aati haricareiece erate tno ae eee aie eae oes 13 SOftware Security Features ororena a 19 CONTIQUIAMON UUES ae O E 55 POURO Y r EE A A E ara eheooeneeaten at 55 BEED COGS caa a EEE O E E a 81 Coniauration Jumper CNAS erenn UA 89 Coniguranon Jumper CN2 arraro n En Aa EAE TEA ATEA 90 Coniguraton JUMpEr ON SS krisen a ATE ORON EAE TEOR 90 vii viii Intel Server Board SHG2 Product Guide 1 Description Server Board Features Table 1 Server Board Features Feature Description Up to two 1 8 GHz to 2 4 GHz Intel Xeon processors with 512K cache support packaged in a 603 pin micro Pin Grid Array PGA System Bus Frequency 400 MHz Front Side Bus Memory DRAM Six 72 bit sockets for 184 pin 200 MHz 2 5 V DDR200 or DDR266 compliant Processor registered ECC
58. ete the Registration form and click Submit 4 Select the applicable system option 5 Review the Intel Software License Agreement and click Accept 6 If installing to a local server click Install Now If this is a multiple system installation click Add to compile a list of systems and then click Install Now Select Reboot Now or Reboot Later Remove the Intel Server Management CD oN Server Board installation 41 Installing Intel SMaRT Tool Follow the instructions below to install the Intel Server Maintenance and Reference Training Tool SMaRT Tool on your system 42 NOTES a ae ey ae a 10 11 SMaRT Tool may only be installed on a system running a Microsoft Windows operating system To download the SHG2 SC5200 server system module for SMaRT Tool you must have Internet access Insert the Intel Server Board SHG2 Resource CD into the system s CD ROM drive Click on Intel SMaRT Tool in the menu on the left side of the screen In the green Make a Selection drop down menu select SMaRT Tool Install Guide Print the Guide and keep it on hand for reference Review the SMaRT Tool Install Guide prior to proceeding In the Make a Selection drop down menu select Install SMaRT Tool Click on the Run Installer icon to launch the SMaRT Tool Setup program Follow the on screen installation instructions Review the Intel Software License Agreement and click Accept When installation is complete launch SMaRT Tool
59. etnc A E E EA O O OTEN 87 Technical Reference DEVE MO AIC SUMO CTS oere a E E A Uae ndensesedte 89 Enabling PCI X on Slot 6 and Disabling On board SCSI cccccceeeeseeeeeseeeeseeeeenees 90 8 Regulatory and Integration Information Product Regulatory COMpliance cccccecccsececeececeecceeeeceeceucecaueesausesseessuseseeeesueesseeesanes 91 PrOdUCT Salely COMMPIING C segrarna ee teceter dt E E 91 Product EMG COmplian GC sicsvaneicredhcnciaciteecraduang TAT E EE T A 91 Product Regulatory Compliance Markings ccccseccceeeeceeeeceeeeceeeeseeeeceeeeeeeeseeeenaees 92 Electromagnetic Compatibility NOtiC S cccccccseccceeeceeeeceesecceeeceeeeseusessueecsueesseeessesessas 93 FCG USA cect rare stint A a 93 INDUSTRY CANADA ICE S 003 oninia a E A AEE 94 Europe CE Declaration of Conformity cccccccceccseeeeeeceeeteeteeessueeseeeeeeeseeeseeseeees 94 Taiwan Declaration Of Conformity cccccccssccceececeeeceeeeceeeesueeceueeseeesueeseueeseeesaneesages 94 KoredWwRRECOMPIaANC Orres erenn EE EE E N 94 Australa New Zealand zerera eat a 94 Contents V 9 Equipment Log Worksheet 0 8 0 a8 210 10d Wee a asea tor nie er Pectin entree et eee tre eee eee rere ee eee oe eee eee eee 95 INGE X Coemaene eee eran ee ee ene er ene er ee ee ne eee ee eee eee 97 Figures Te Back Panel Connectors ossictiendscacatdacoalatescbasetiveatiadeaediaudhadetese N 10 2 Server Board Connector and Component Locatio
60. g with the GUI You can access features of the GUI using the mouse or keyboard e Mouse Click once to choose menu items and buttons or to select items in a list such as the Available Tasks list To run a list item such as one of from the Available Tasks list select the item and click OK or double click the item e Keyboard Use the tab and arrow keys to highlight buttons and press the spacebar or lt Enter gt to execute You can also execute a menu or button by using the lt Alt gt key in combination with the underlined letter in the name of the menu or button You can have more than one task open at the same time although some tasks might require complete control to avoid possible conflicts The tasks achieve complete control by keeping the task as the center of operation until you close the task window The SSU has a build in help system which you access by clicking a Help button or choosing the Help menu Configuration Software and Utilities 59 Customizing the SSU Interface The SSU lets you customize your interface using the Preferences section of the main window The SSU sets these preferences and saves them in the AF INI file so that they take effect the next time you start the SSU There are four user customizable settings e Color lets you change the default colors associated with different items on the screen using predefined color combinations The color changes take effect immediately e Mode lets you set the desired e
61. guration is determined the utility updates the FRU nonvolatile storage area First it verifies the Common Header area and checksum from the specified FRU file The Internal Use Area is read out of the specified FRU file and is programmed into the nonvolatile storage The Chassis Board Product and MultiRecord areas are read out of the specified FRU file if they exist then those areas are programmed into the FRU nonvolatile storage All the areas are also written to the FRU TMP file which is useful for debugging the server Updating SMB FRU Nonvolatile Storage Area After programming the BMC FRU area the corresponding SMB fields are automatically updated when the server is re booted Cleaning Up and Exiting 72 If an update was successfully performed the utility displays an appropriate message and then exits with a DOS exit code of zero If the utility fails it immediately exits with an error message and a non zero DOS exit code Intel Server Board SHG2 Product Guide Upgrading the BIOS Preparing for the Upgrade Before you upgrade the BIOS prepare for the upgrade by recording the current BIOS settings obtaining the upgrade utility and making a copy of the current BIOS Recording the Current BIOS Settings 1 Boot the computer and press lt F2 gt when you see the message Press lt F2 gt to enter SETUP 2 Write down the current settings in the BIOS Setup program gt NOTE Do not skip step 2 You will need these sett
62. he Command Line The FRUSDR Load Utility allows only one command line function at a time A command line function may consist of two parameters for example cfg filename cfg Any invalid parameters result in displaying an error message and exiting the program You can use either a slash or a minus sign to specify command line options The p flag may be used in conjunction with any of the other options Displaying Usage Information When the utility is run with the or h command line flags the following message is displayed FRU amp SDR Load Utility Version X XX Usage frusdr Is the name of the utility Fee SOT of Displays usage information d smb fru sdr Only displays requested area cig Taikenane cig Uses custom CFG file p Pause between blocks of data Displaying a Given Area When the utility is run with the d SMB d FRU or d SDR command line flag the indicated area is displayed Each area represents a sensor one sensor for each instrumented device in the server If the given display function fails because of an inability to parse the data present or a hardware failure the utility displays an error message and exits 70 Intel Server Board SHG2 Product Guide Displaying SM BIOS Area The SM BIOS area is displayed in ASCII format when the field is ASCII or as a number when the field is anumber Each SM BIOS area displayed is headed with the SM BIOS area designated name Each field has a field name header follo
63. he disk drive Reinstall the chassis cover plug in the power cord s and power on the system BMC Firmware update occurs automatically and may take several minutes to complete When the BMC Firmware update is complete it is safe to power off the system Power off the system unplug the power cord s and remove the chassis cover Remove the BMC Force Update jumper from CN47 pins 1 2 Place it on pins 11 12 of jumper CN 43 for future use Replace the chassis cover and plug in the power cord s Wait 30 seconds after connecting the power cord in order to allow the BMC firmware to load 10 Power on the system Updating the FRU SDR Files You can obtain the latest version of the FRU SDR update files from the Intel Customer Support website http support intel com support motherboards server SHG2 Making a FRU SDR File Update Diskette l 2 Place a formatted diskette in the diskette drive Extract the contents of the SHG2 FRU SDR file onto the diskette Making the Update Diskette Bootable l 2 3 Use a DOS or Windows 95 system to create the bootable diskette Insert a diskette in diskette drive A At the C prompt type SYS a Press lt Enter gt Updating the FRU SDR Files l 2 Place the diskette containing the FRU SDR update files into the diskette drive of your system Boot the system while the diskette is in the drive Follow the instructions that appear on the screen Configuration Soft
64. heral devices 1 Turn off the system and all external peripheral devices Disconnect all of them from the system except the keyboard and video monitor 2 Make sure the system power cord is plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges see the documentation supplied with your video display monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A Otherwise place a diskette containing the operating system files in drive A 5 Turn on the system If the power LED does not light see Power Light Does Not Light on page 82 Monitoring POST The server may start to beep while booting These beeps identify system events The following gives a description of possible beep codes Table 6 Beep Codes Beep Code Description 1 One short beep before boot this is normal not an error 1 2 Search for option ROMs One long two short beeps on checksum failure 1 2 2 3 BIOS ROM checksum 1 3 1 1 Test DRAM refresh 1 3 1 3 Test 8742 Keyboard Controller 1 3 3 1 Auto size DRAM system BIOS stops execution here if the BIOS does not detect any usable memory DIMMs 1 3 4 1 Base RAM failure BIOS stops execution here if entire memory is bad 2 1 2 3 Check ROM copyright notice
65. ice Intel Server Board SHG2 Product Guide 6 Getting Help World Wide Web http support intel com support motherboards server SHG2 Telephone All calls are billed US 25 00 per incident levied in local currency at the applicable credit card exchange rate plus applicable taxes In U S and Canada 1 800 404 2284 In Europe UK 0870 6072439 Finland 9 693 79297 France 01 41 918529 Denmark 38 487077 Germany 069 9509 6099 Norway 23 1620 50 Italy 02 696 33276 Sweden 08 445 1251 Spain 91 377 8166 Holland 020 487 4562 In Asia Pacific region Australia 1800 649931 Indonesian 001 803 65 7249 Hong Kong 852 2 844 4456 Malaysia 1 800 80 1390 Korea 822 767 2595 New Zealand 0800 444 365 PRC 800 820 1100 Pakistan 632 6368415 Singapore 65 831 1311 Philippines 1 800 1 651 0117 Taiwan 2 2718 9915 Thailand 001 800 6310003 India 0006517 2 830 3634 Vietnam 632 6368416 In Japan 0120 868686 Domestic 81 298 47 0800 outside country In Latin America Brazil 0021 081 1 408 5540 Ecuador 999 119 800 628 8686 via AT amp T Mexico 001 800 628 8686 Guatemala 99 99 190 800 628 8686 via AT amp T Colombia 980 9 122 118 Venezuela 800 11 120 800 628 8686 via AT amp T Costa Rica 0 800 011 0395 Argentina 001 800 222 1001 800 628 8686 via AT amp T Panama 001 800 628 8686 Paraguay 008 11 800 628 8686 via AT amp T Chile 800 532 992 Peru 0 800 50000 800 628 8686 via AT amp T Miami 1 800 621 8423 Uruguay 000 410 800 628 8686 via A
66. ings to configure your computer at the end of the procedure Obtaining the Upgrade Utility You can upgrade to a new version of the BIOS using the new BIOS files and the BIOS upgrade utility iIFLASH EXE You can obtain the BIOS upgrade file and the 1FLASH EXE utility through your computer supplier or from the Intel Customer Support website http support intel com support motherboards server SHG2 gt NOTE Please review the instructions distributed with the upgrade utility before attempting a BIOS upgrade This upgrade utility allows you to e Upgrade the BIOS in flash memory e Update the language section of the BIOS The following steps explain how to upgrade the BIOS Creating a Bootable Diskette 1 Use a DOS system to create the diskette or boot the server to the System Resource CD and Quit to DOS 2 Insert a diskette in diskette drive A 3 At the C prompt for an unformatted diskette type format a s or for a formatted diskette type SYS a 4 Press lt Enter gt Configuration Software and Utilities 73 Creating the BIOS Upgrade Diskette The BIOS upgrade file is a compressed self extracting archive that contains the files you need to upgrade the BIOS i Ds Insert the bootable diskette into the diskette drive Extract the contents of the BIOS EXE file onto the bootable diskette To do this read the instructions distributed with the BIOS package Upgrading the BIOS 1 Place the bootable
67. ip of the shield rests on the inner chassis wall 2 Hold the shield in place and push it into the opening until it is seated Make sure the I O shield snaps into place all the way around A j L OM14361 Figure 5 Installing the I O Shield Server Board installation 25 Installing Memory The SHG2 Server Board contains six 184 pin DIMM sockets Memory is partitioned as three banks DIMMs must be populated in identical pairs Figure 6 DIMM Locations The SHG2 server board supports up to six 2 5 V ECC DDR 200 or 266 compliant registered SDRAM 184 pin gold DIMMs A wide range of DIMM sizes are supported including 128 MB 256 MB 512 MB 1 GB and 2 GB DIMMs The minimum supported memory configuration 1s 256 MB using two identical 128 MB DIMMs The maximum configurable memory size is 12 GB using six 2 GB DIMMs The SDRAM interface runs at 200 MHz however 266 MHz memory can be used The memory controller supports 2 way interleaved SDRAM memory scrubbing single bit error correction and multiple bit error detection with Chipkill capability that allows the system to continue to run even in the event of a multi bit SDRAM failure Memory can be implemented with either single sided one row or double sided two row DIMMs gt NOTE 26 Use DIMMs that have been tested for compatibility with the server board Contact your sales representative or dealer for a current
68. ire a password for remote access enter the password in the Enter New Password box and in the Verify New Password box Passwords can be from 1 to 16 characters long using any ASCII character in the range 32 126 To clear the passwords leave both boxes blank You can also clear the password by choose the menu Options gt Clear LAN Password In the Modem Ring Time box enter the number of 500ms intervals that the BMC should wait before taking control of the COM2 port and answering an incoming call A value greater than zero gives the BIOS time to answer before the BMC takes control A value of zero causes the BMC to answer immediately The maximum value 63 tells the BMC to ignore the call Modem Ring Time applies only to Preboot access mode and is ignored for other access modes In the System Phone Number box enter the number for the phone line connected to the modem on the EMP From the Access Mode list choose the remote access mode e Always Active the EMP is available at any time e Preboot the EMP is available only when the server is powered down or is in the running POST during startup e Disabled remote systems are not allowed to initiate connections From the Restricted Mode list choose either e Enabled a remote system can initiate a connection but cannot perform control operations such as power down reset or front panel NMI e Disabled the remote system has full control of the server Intel Server Board SHG2 Produc
69. itions devices amp cables Hazardous electrical conditions may be present on power telephone and communication cables Turn off the server and disconnect the power cord telecommunications systems networks and modems attached to the server before opening it Otherwise personal injury or equipment damage can result Electrostatic discharge ESD amp ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the server place the board component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface 43 Installing or removing jumpers A jumper is a small plastic encased conductor that slips over two jumper pins Some jumpers have a small tab on top that you can grip with your fingertips or with a pair of fine needle nosed pliers If your jumpers do not have such a tab take care when using needle nosed pliers to remove or install a jumper grip the narrow sides of the jumper with the
70. ive interrupt for concurrent processing of receive data e On chip counters for network management e Auto detect and auto switching for 10 or 100 Mbps network speeds e Support for both 10 Mbps and 100 Mbps networks capable of full or half duplex with back to back transmit at 100 Mbps e Low power 3 3 V device e Alert on LAN functionality The second NIC is an Intel 82544GC Gigabit Ethernet Controller capable of providing 10 100 1000 Mbps data rates It is a single chip device containing both the MAC and PHY layer functions The 82544GC utilizes a 64 bit 100 MHz direct interface to the PCI X bus It is compliant with the PCI Local Bus Specification Revision 2 2 It also supports the PCI X extension to the PCI Local Bus Revision 1 0a gt NOTE If you install a 32 64 bit 33 66 MHz PCI card in Add in card slots 1 or 2 you will slow the PCI X bus to the speed of the card you install This will also slow the 82455GC s interface to the PCI X bus Network Teaming Features The network controller provides several options for increasing throughput and fault tolerance when running Windowst 2000 or NetWareT 6 0 or newer e Adapter Fault Tolerance AFT provides automatic redundancy for your adapter If the primary adapter fails the secondary takes over AFT works with any hub or switch e Adaptive Load Balancing ALB creates a team of 2 4 adapters to increase transmission throughput Also includes AFT Works with any 10Base TX or
71. l AB WN eR Australia New Zealand 94 This product has been tested and complies with AS NZS 3548 The product has been marked with the C Tick mark to illustrate compliance Intel Server Board SHG2 Product Guide 9 Equipment Log Worksheet Equipment Log Use the blank equipment log provided here to record information about your system You will need some of this information when you run the SSU Manufacturer Name and Model Number System Item Serial Number Server Board Primary Processor Speed and Cache Secondary Processor Speed and Cache Video Display Keyboard Mouse Diskette Drive A Diskette Drive B Tape Drive CD ROM Drive Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 continued 95 96 Equipment Log continued Item Manufacturer Name and Model Number Serial Number Intel Server Board SHG2 Product Guide Index A Adapter Fault Tolerance 15 16 Adaptive Load Balancing 15 16 Add in boards add in board connectors 13 PCI X 13 administrative password 18 limiting access to SCU 20 AFT See Adapter Fault Tolerance ALB See Adaptive Load Balancing audible beep error codes 56 Back Panel Connectors 10 battery disposing of safely 52 installing 53 removing 52 beep codes 56 BIOS changing the language 75 recovering 75 updates 63 upgrading 73 boot sequence booting without keyboar
72. list of approved memory modules Check the Intel Customer Support website for the latest tested memory list http support intel com support motherboards server SHG2 Intel Server Board SHG2 Product Guide 1 Ifthe server board is not already installed in the chassis remove the server board from its packaging and place it on a clean ESD protected work surface such as the antistatic plastic packaging in which the board was shipped 2 Open both DIMM socket levers Insert DIMM making sure the connector edge of the DIMM aligns correctly with the slot 4 Check that socket levers are securely latched DIMMs must be populated in identical pairs A OM13205 Figure 7 Installing Memory Configuring Chassis Standoffs If your chassis does not have standoffs placed as shown below you must rearrange them so they match the holes in the server board Failure to properly rearrange the metal standoffs may cause the server board to malfunction and may permanently damage it Your chassis may be different from the illustration For the Intel SC5200 chassis 1 Install standoffs in positions 5 18 S 19 and in the eight positions marked P Standoffs are included with your chassis Standoff numbering in other chassis may be different OM14362 Figure 8 Configuring Chassis Standoffs Server Board installation 27 Installing the Server Board 1 Place the board into the chassis making sure that the back panel I O shield
73. lities 57 Using the System Setup Utility The System Setup Utility SSU is located on the Intel Server Board SHG2 Resource CD ROM shipped with the server Run the System Setup Utility to e Set boot device priority e Set passwords and security options e View system events e View FRU information e View sensor data records e Update system firmware and BIOS e Save and restore the system configuration e Set up the server to send alerts for platform events e Set up the server for remote management You can specify the boot device sequence and set up system passwords and security options using either the System Setup Utility or BIOS Setup page 57 Both utilities access the same stored configuration data for these items and the result of making a change to these settings using either utility is identical The SSU consists of a collection of task oriented modules plugged into a common framework called the Application Framework AF The Application Framework provides a launching point for individual tasks and a location for setting customization information Creating SSU Diskettes You can run the SSU directly from the Utilities menu of the System Resource CD ROM from a set of DOS diskettes or from the service partition of the hard disk If you choose to run the SSU from a set of DOS diskettes you must create the SSU diskettes from the Resource CD ROM as follows 1 Boot to the System Resource CD ROM 2 Choose Create Diskette
74. ly related to the software Faulty equipment is much less likely especially if other software runs correctly Checklist E E O OE m m m Does the system meet the minimum hardware requirements for the software See the software documentation Is the software an authorized copy If not get one unauthorized copies often do not work If you are running the software from a diskette is it a good copy If you are running the software from a CD ROM disk is the disk scratched or dirty If you are running the software from a hard disk drive is the software correctly installed Were all necessary procedures followed and files installed Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly If the problems persist contact the software vendor s customer service representative After the System Has Been Running Correctly Problems that occur after the system hardware and software have been running correctly may indicate equipment failure Many situations that are easy to correct however can also cause such problems Checklist m m E If you are running the software from a diskette try a new copy of the software If you are running the software from a CD ROM disk try a different disk to see if the problem occurs on all disks If you are running the software from a hard disk drive try running it from a diskette If the software runs correctly
75. m error in data files 80 screen characters incorrect 83 system cooling fans do not rotate 83 system lights 81 Intel Server Board SHG2 Product Guide Index processor 52 adding 46 removing 46 52 selecting the correct processor 45 52 wind tunnel installation 49 R RAIDIOS 14 real time clock running SCU to configure settings 53 remote access 67 68 reset system 55 79 S SCSI controller 14 SCU administrative password limits access to 20 changing configuration 55 inactivity lockout timer 17 software locking feature 18 secure mode 19 affects boot sequence 20 enter by setting passwords 19 no booting from diskette without password 19 using hot keys to enter 55 security 17 19 alarm switches 17 boot sequence 20 enabling disabling floppy writes 19 locking mouse keyboard with timer 17 20 password 20 secure mode 19 secure mode setting in SCU 19 software lock SCU 18 unattended start 20 using hot key combination 55 video blanking 20 security options setting 61 sensor data records viewing 63 serial remote access 68 server board component locations figure 11 configurations 87 89 server management intrusion detection 17 Setup cannot enter need to reconfigure diskette 57 changing configuration 55 description 57 recording settings 57 soft boot 79 software updates 63 SSU Configuration Save Restore 64 creating diskettes 58 customizing the interface 60
76. n the system fans stop and all processing is halted However the power supply will still be on and the processors will still be dissipating some power so the power supply fan and processor fans will still run The SHG2 supports sleep states sO s1 s4 and s5 e s0 Normal running state e sl Processor sleep state No context will be lost in this state and the processor caches will maintain coherency e s4 Hibernate or Save to Disk The memory and machine state are saved to disk Pressing the power button or other wakeup event will restore the system state from the disk and resume normal operation This assumes that no hardware changes have been made to the system while it was off e s5 Soft off Only the real time clock RTC section of the chipset and the Baseboard Management Controller BMC are running in this state CAUTION The system is off only when the AC power is disconnected Security To help prevent unauthorized entry or use of the server Intel Server Management software monitors the system intrusion switch Security with Mechanical Locks and Monitoring If installed you can activate the chassis intrusion alarm switch When the side door is opened the switch transmits an alarm signal to the server board where BMC firmware and server management software process the signal The system can be programmed to respond to an intrusion by locking the keyboard for example Description 17 Software Locks The BI
77. n download the updates from the Intel support website http support intel com support motherboards server SHG2 Updating the BIOS To update the BIOS 1 Download the update from the Intel support website 2 From the SSU Main window choose System Update System Update is available only in Expert mode When you start System Update it automatically displays the current revision information for the system firmware and BIOS 3 From the File menu choose Load and choose a uif or bio file to use for the update 4 Click the Update button to update the BIOS Configuration Software and Utilities 63 Updating the Firmware To update the system firmware l 2 4 5 Download the update from the Intel support website From the SSU Main window choose System Update System Update is available only in Expert mode When you start System Update it automatically displays the current revision information for the system firmware and BIOS From the File menu choose Load and choose a uif or hex file to use for the update Click the Update button to perform the update Verifying the Firmware To compare the system firmware in nonvolatile memory with a firmware file l 2 Download the update from the Intel support website From the SSU Main window choose System Update System Update is available only in Expert mode When you start System Update it automatically displays the current revision information for the sys
78. nel The following instructions apply to the Intel SC5200 Base Server Chassis and reference chassis installations If you are installing your server board in the Intel SC5200 Hot Swap Redundant Power Server Chassis DO NOT install the processor wind tunnel The ducting in the Intel SC5200 Hot Swap Redundant Power Server Chassis eliminates the need for a processor wind tunnel Air flow for the processor wind tunnel should be directed toward the rear of the chassis as shown below OM14375 Figure 15 Processor Wind Tunnel Air Flow 32 Intel Server Board SHG2 Product Guide 1 Install processor wind tunnel center section over the heat sink processor assembly Note that plastic tabs on the wind tunnel center section engage the tabs on the retention clips OM14369 Figure 16 Attaching the Wind Tunnel Assembly 2 Attach the processor wind tunnel fan to the wind tunnel air intake assembly as shown The fan label must be pointing into the air intake assembly OM14370 Figure 17 Attaching the Heat Sink Fan to the Air Intake Assembly CAUTION To ensure proper system cooling the heat sink fan must be installed as shown in Figure 18 and the air intake fan assembly must be attached to the side of the processor wind tunnel assembly nearest to the front of the chassis Server Board installation 33 3 Attach the air intake fan assembly to the side of the heat sink wind tunnel closest to the front of the chassis
79. ng the processor or server board Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor 2 Avoid moving around unnecessarily 45 Adding or Replacing a Processor If you are adding a second processor to your system the second processor must be identical in speed with the first processor l A 46 Observe the safety and ESD precautions at the beginning of this chapter and the additional cautions given here Remove power from your system by unplugging the AC power cord Remove the side cover see your system or chassis documentation for instructions Install the retention brackets for the primary processor by inserting the retention brackets A and tightening the four retention screws The primary processor socket is located nearest to the corner of the server board If installing a second processor install the retention brackets for the secondary processor l gt V OM14364 Figure 27 Installing the Retention Brackets Intel Server Board SHG2 Product Guide Lift the socket lever on the processor socket labeled CPU1 If adding a second processor lift the socket lever on the processor socket labeled CPU2 6 Align the pins of the processor with the socket and insert the processor into the socket Lower the socket lever completely gt NOTE Upgrading When installing a second processor note that the secondary processor socket is orie
80. nnel center section over the heat sink processor assembly Note that plastic tabs engage the tabs on the retention clips OM14369 Figure 32 Attaching the Wind Tunnel Assembly Upgrading 49 Attach the processor wind tunnel fan to the wind tunnel air intake assembly as shown The fan label must be pointing into the air intake assembly OM14370 Figure 33 Attaching the Heat Sink Fan to the Air Intake Assembly CAUTION 50 To ensure proper system cooling the heat sink fan must be installed as shown in Figure 34 and the air intake fan assembly must be attached to the side of the processor wind tunnel assembly nearest to the front of the chassis Intel Server Board SHG2 Product Guide 3 Attach the air intake fan assembly to the side of the heat sink wind tunnel closest to the front of the chassis a Press both sides of the air intake section to bend tabs inward see 1 in Figure 34 b Insert tabs into slots on the wind tunnel center section see 2 in Figure 34 c Press the air intake section downward to engage the assembly see 3 in Figure 34 OM14371 Figure 34 Attaching the Wind Tunnel Intake and Exhaust 4 Attach the air exhaust fan assembly to the heat sink wind tunnel a Press both sides of the air exhaust section to bend tabs inward see 1 in Figure 35 b Insert tabs into slots on the wind tunnel center section see 2 in Figure 35 c Press the air intake section downward to engage
81. nning a Microsoft Windows operating system For other operating systems see the Installation Guide amp User Guide located in the ISM Docs folder on the Intel Server Management CD ROM SMaRT Tool and ISM Console may only be installed on a system running a Microsoft Windows operating system Note Prior to installation uninstall any previous version of Intel Server Control Installing a Service Partition on the Server Optional 40 The Service Partition provides advanced remote management and configuration functionality Installing it on a server is optional 1 Power on the server insert the Intel Server Management CD into the CD ROM drive and boot to the CD 2 Select Utilities gt Run Service Partition Administrator gt Create Service Partition first time Select an available hard drive The server will reboot to the CD 4 Select Format Service Partition and Install Software Exit the menu Remove the CD and reboot to install the server operating system After installing the operating system proceed to Installing Intel Server Management Intel Server Board SHG2 Product Guide Installing your Operating System Install your operating system now Installing Intel Server Management You can install Intel Server Management on a local server or on a remote workstation that is used to manage a LAN WAN 1 Insert the Intel Server Management CD into the system s CD ROM 2 Click Install Server Management 3 Compl
82. ns cccccecceeeteeeteeeeeeeeeeteeeteeenees 11 3 Attaching the Gasket to the I O Shield cccccccceccceececeeececeeeesseeeeseeeeeseeeesseeeeseeesaaees 24 4 Attaching the Label to the I O Shield ccccccccccccceececeeeeeceeeeceeeeeseeeeseeeessaeeeseneessaeees 24 S installing thes Siiele ss sarscdnseccwicatarstecesetens E E E ciaeecebare 25 Ce UII US GAO FNS crits aang ace tie a te erie eae eee nin 26 Ze WOSTAMMG MEMO neures header uane iw areastaeeencuuabenteitorss 27 8 Conigu uing Chassis Standoff Sss nenna E E E E 27 9 Placing the Server Board in the Chassis cccccccseecceeeceeeeceeeeneeeceusecseeeeeeeseneesaeeens 28 10 Installing the Retention Brackets ccccccceccseeseeeseeeeeeseeeeeeseeeeeeseesaeeseeseeeneeseeeneeeeens 29 11 Opening Socket Lever and Attaching Processor cccccccseeecseeeeceeeeeeeeeseeeesseeeeseeess 30 12 Applying Thermal Gred SEanresresi ae nl ee R 31 13 AlIGHING ThE Heat SINK arene eas 31 14 Attaching the Heat Sink and Retention Clip cccecccseeeeesseeeesseeeesseeeeeseeeeseeeeeeaaeees 32 15 Processor Wind Tunnel Air FIOW cccccccececeeesseeneeeeeeseeeseeseeeseeeseeeeeeeeeeseeeaeesaeeseeeaaes 32 16 Attaching the Wind Tunnel Assembly ccccccseceeeeeeeeseeeeeeseeeeeeseeseeeseeeeeeneeeneeseeeneees 33 17 Attaching the Heat Sink Fan to the Air Intake ASSEMDI ccccseeceseeeseeeeeeeeeseeeeaes
83. nted so that the processor pins are rotated 180 relative to the primary processor socket OM14365 C Alignment Triangle Mark D Alignment Triangle Cutout Figure 28 Opening Socket Lever and Attaching Processor 47 7 Apply thermal grease to the processor as shown OM14366 Figure 29 Applying Thermal Grease 8 Align the heat sink with the retention brackets and place heat sink on the processor OM14367 Figure 30 Aligning the Heat Sink 48 Intel Server Board SHG2 Product Guide 9 Position the retention clip over the plastic tab and engage the retention clip end slot over the plastic tab see 1 in Figure 31 Note that the slot in the clip provides room for side to side motion while engaging the retention clip slots located at each end 10 Press downward on the retention clip ends over the plastic tabs on the retention bracket see 2 in Figure 31 11 Install two retention clips on each processor you install OM14368 Figure 31 Attaching the Heat Sink and Retention Clip Installing the Processor Wind Tunnel The following instructions apply to the Intel SC5200 Base Server Chassis and reference chassis installations If you are installing your server board in the Intel SC5200 Hot Swap Redundant Power Server Chassis DO NOT install the processor wind tunnel The ducting in the Intel SC5200 Hot Swap Redundant Power Server Chassis eliminates the need for a processor wind tunnel 1 Install processor wind tu
84. occurs the BIOS could be damaged The following steps explain how to recover the BIOS if an upgrade fails In the event of BIOS corruption the following procedure may be used to perform a BIOS recovery boot if ON ee 7 8 9 Prepare a bootable floppy diskette containing the BIOS recovery files for the SHG2 server board obtained from Intel s web sites Power off the system unplug the power cord and remove the chassis cover Add a jumper on CN43 pins 9 10 BIOS recovery Insert the BIOS Recovery floppy diskette into the disk drive Reinstall the chassis cover plug in the power cord s and power on the system The screen will remain blank while the BIOS Recovery is performed At the end of the BIOS Recovery two high pitched beeps will sound and the floppy drive access light will turn off The BIOS Recovery may take several minutes to complete When the BIOS Recovery is complete it is safe to power off the system Power off the system unplug the power cord s and remove the chassis cover Remove the BIOS Recovery jumper from CN43 pins 9 10 Replace the chassis cover plug in the power cord s and power on the system Changing the BIOS Language You can use the BIOS upgrade utility to change the language the BIOS uses for messages and the Setup program Use a bootable diskette containing the Intel flash utility and language files l PEIRA Boot the computer with the bootable diskette in drive A The BIOS u
85. on on page 91 for product Safety and EMC regulatory compliance information This is an FCC Class A device Integration of it into a Class B chassis does not result in a Class B device Safety Cautions CAUTIONS Electrostatic discharge ESD amp ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handling boards Always handle boards carefully They can be extremely sensitive to ESD Hold boards only by their edges After removing a board from its protective wrapper or from the server place the board component side up on a grounded static free surface Use a conductive foam pad if available but not the board wrapper Do not slide board over any surface 21 Safety and Regulatory Compliance See Regulatory and Integration Information on page 91 for product Safety and EMC regulatory compliance information Intended uses This product was evaluated for use in servers that will be installed in offices computer rooms and similar locations Other uses require further evaluation EMC testing Before computer integration make sure that the chassis power supply and other modules have passed EMC testing using a server board with a mic
86. or the page and the message you want sent with the page The maximum length for the paging string is determined at run time from firmware You will be notified if the string is truncated Following a save the actual string saved is displayed in the edit box From the Options menu choose Configure Event Actions In the Platform Event Paging Actions window move the events that you want to generate an alert to the Enabled column and move all other events to the disabled column using the following buttons e gt gt Moves all events from the enabled list to the disabled list e gt Moves the selected event from the enabled list to the disabled list e lt Moves the selected event from the disabled list to enabled the list e lt lt Moves all events from the disabled list to the enabled list Click Save to save the changes Click Close to return to the PEP Configuration window To send a test page to verify that you have correctly configured PEP from the Options menu choose Send Alert Click Save to save the configuration Click Close to return to the Platform Event Manager window Setting Up LAN Alerts To set up the server to send alerts over the LAN 66 l A a es Configure the remote system to receive alerts For more information see the documentation for Intel Server Management software From the SSU Main window choose Platform Event Manager PEM In the PEM window click Configure LAN Select the Enable LAN
87. pgrade utility screen appears Select Update Flash Memory From a File Select Update Language Set Press lt Enter gt Select drive A and use the arrow keys to select the correct 1ng file Press lt Enter gt When the utility asks for confirmation that you want to flash the new language into memory select Continue with Programming Press lt Enter gt When the utility displays the message upgrade is complete remove the diskette Press lt Enter gt The computer will reboot and the changes will take effect Configuration Software and Utilities 75 Using the Firmware Update Utility The Firmware Update Utility is a DOS based program used to update the Baseboard Management Controller s firmware code You only need to run the Firmware Update Utility if new firmware code becomes necessary or the firmware becomes corrupted It is highly recommended that you also update the FRU SDR files at the same time that you update the BMC Firmware You can obtain the latest version of the firmware update file from the Intel Customer Support website http support intel com support motherboards server SHG2 Making a BMC Firmware Update Diskette 1 Place a formatted diskette into the diskette drive 2 Extract the contents of the SHG2 firmware file onto the diskette Making the Update Diskette Bootable 1 Use a DOS system to create the diskette or boot the server to the System Resource CD and Quit to DOS 2 Insert the update diske
88. pliers never the wide sides Gripping the wide sides can damage the contacts inside the jumper causing intermittent problems with the function controlled by that jumper Take care to grip with but not squeeze the pliers or other tool you use to remove a jumper or you may bend or break the stake pins on the board Memory The SHG2 Server Board contains six 184 pin DIMM sockets Memory is partitioned as three banks DIMMs must be populated in identical pairs The SHG2 server board supports up to six 2 5 V ECC DDR 200 or 266 compliant registered SDRAM 184 pin gold DIMMs A wide range of DIMM sizes are supported including 128 MB 256 MB 512 MB 1 GB and 2 GB DIMMs The minimum supported memory configuration is 256 MB using two identical 128 MB DIMMs The maximum configurable memory size is 12 GB using six 2 GB DIMMs The SDRAM interface runs at 200 MHz however 266 MHz memory can be used The memory controller supports 2 way interleaved SDRAM memory scrubbing single bit error correction and multiple bit error detection with Chipkill capability that allows the system to continue to run even in the event of a multi bit SDRAM failure Memory can be implemented with either single sided one row or double sided two row DIMMs gt NOTE Use DIMMs that have been tested for compatibility with the server board Contact your sales representative or dealer for a current list of approved memory modules Check the Intel Customer Support websit
89. rection and multiple bit error detection with Chipkillt capability that allows the system to continue to run even in the event of a multi bit SDRAM failure Memory can be implemented with either single sided one row or double sided two row DIMMs gt NOTE Use DIMMs that have been tested for compatibility with the server board Contact your sales representative or dealer for a current list of approved memory modules Check the Intel Customer Support website for the latest tested memory list http support intel com support motherboards server SHG2 12 Intel Server Board SHG2 Product Guide Add in Board Connectors The server board has the following add in board connectors e Two 184 pin full length 3 3 V PCI X 64 bit 100 MHz connectors e Three 120 pin full length 5 V standard PCI 32 bit 33 MHz connectors e One 184 pin full length 3 3 V connector that is capable if PCI X 64 bit 133 MHz operation To enable PCI X 64 bit 133 MHz operation you must disable the onboard SCSI controller using BIOS Setup See page 57 for more information on using BIOS Setup The default operation of this connector slot 6 1s PCI 64 bit 66 MHz operation Video The system has an integrated ATI Rage XL 32 bit high performance SVGA subsystem that supports the following e BIOS compatibility with all standard VGA modes e 8 MB of video memory e Pixel resolutions up to 1600 x 1200 pixels per inch ppi in 8 16 24 32 bpp modes under 2D and up to
90. ries from the server Sort By Sorts the displayed events by event number time stamp sensor type and number event description or event generator ID Viewing FRU Information To view the Field Replaceable Unit FRU information 1 From the SSU Main window choose FRU Manager When you start the FRU Manager it automatically loads the current list of events from non volatile memory The FRU Manager window has a navigation pane on the left that displays in a tree format the inventory of components in the server The tree has three categories Chassis Board and Product Clicking on a category expands or collapses a list of components for that category Clicking on an individual component displays the FRU information for that component in the presentation pane in the upper right The description pane in the lower right displays a description of the currently selected FRU area 2 Use the lt F4 gt and lt F5 gt keys to scroll the window contents to the left and right to view all of the columns 3 Use the File and FRU menu items to work with the FRU information 62 Open Views data from a previously saved FRU file Save As Saves the currently loaded FRU data to a file Properties Displays the number of FRU devices in the system and the number being displayed Only FRU devices with valid FRU areas are displayed Reload Refreshes the display by reading the current FRU entries from the server Intel Server Board SHG2 Product
91. rom the server Wait approximately 30 seconds and reconnect the power cords What You Need to Do The FRUSDR Load Utility may be run directly from the Configuration Software CD or from a diskette you create from the CD It can be extracted from the CD by booting to the CD and selecting Make Diskettes or by inserting the CD into a PC running Windows 95 or later and selecting the Utilities section gt NOTE If your diskette drive is disabled or improperly configured you must use BIOS Setup to enable it If necessary you can disable the drive after you are done with the FRUSDR utility Configuration Software and Utilities 69 How You Use the FRUSDR Load Utility This utility is compatible with ROM DOS Ver 6 22 MS DOST Ver 6 22 and later versions The utility accepts CFG SDR and FRU load files The executable file for the utility is frusdr exe The utility requires the following supporting files e One or more fru files describing the system s field replaceable units e A cfg file describing the system configuration e A sdr file describing the sensors in the system Command Line Format The basic command line format is frusdr h d smb fru sdr cfg filename cfg p Command Description frusdr Is the name of the utility or h Displays usage information d smb fru sdr Only displays requested area cfg filename cfg Uses custom CFG file p Pause between blocks of data Parsing t
92. ront panel cables as shown N N OM14376 A Front Panel Cable B Floppy Diskette Cable Figure 22 Routing the Floppy and Front Panel Cables Cable Routing Intel SC5200 Hot Swap Redundant Power Chassis Route the floppy drive cable and the hot swap drive bay ICMB cable between the chassis wall and the hot swap fan holder as shown below at location A OM14377 A Cable Routing Location Figure 23 Routing the Floppy and ICMB Cables Server Board installation 37 Installing the Serial B Cable 38 For the Intel SC5200 chassis you can connect the Serial B serial port cable to either the front rack configuration only or back panels Connecting it to the back panel is illustrated below 1 Install the Serial B cable by inserting it into the chassis back panel cutout and attaching it as shown Attach the other end to the Serial B connector located on your server baseboard See Making Connections to the Server Board on page 35 for the Serial B connector location OM14557 A Chassis Back Panel Cutout B Screw Figure 24 Installing the Serial B Cable Intel Server Board SHG2 Product Guide Finishing Up A WARNING An electrical shock hazard exists if the chassis cover is not replaced before connecting the chassis AC power oe a Install the chassis cover according to the instructions for your chassis See your chassis documentation to complete rack or pede
93. roprocessor from the same family or higher and operating at the same or higher speed as the microprocessor used on this server board Server board diagram label provided Place the label inside the chassis in an easy to see location preferably oriented similarly to the server board Minimum Hardware Requirements To avoid integration difficulties and possible board damage your system must meet the following minimum requirements For more information on supported processors and qualified memory and chassis components see http support intel com support motherboards server SHG2 Processor A minimum of one 1 8 GHz Intel Xeon processor with 512K cache support packaged in a 603 pin micro PGA Pin Grid Array Memory Minimum of two 128 MB ECC DDR 200 or 266 compliant registered SDRAM 184 pin gold DIMMs DIMMs must be populated in identical pairs Power Supply Minimum of 450 W with 1 2 A 5 V standby current in order to support Wake On LANT WOL and 12 V CPU power support ATX which meets the SSI EPS 12 V specification You must provide standby current or the board will not boot For more information on the SSI EPS 12 V specification see http www ssiforum org 22 Intel Server Board SHG2 Product Guide Installation Notes Installation Process Quick Reference Step Install the primary processor Install the secondary processor optional Install memory Remove the access cover Install the I O shield Rea
94. rrange the standoffs Install the server board Connect cables to the server board Finish setting up your chassis Installation Procedures Where the information is located This guide This guide This guide Your chassis manual This guide This guide This guide This guide and your chassis manual Your chassis manual Installing the I O Gasket and Shield NOTE An ATX 2 03 compliant I O shield is provided with the server board The shield is required by Electromagnetic Interference EMI regulations to minimize EMI If the shield does not fit the chassis obtain a properly sized shield from the chassis supplier The shield fits the rectangular opening in the back of a chassis The shield has cutouts that match the I O ports Install the shield from inside the chassis Server Board installation 23 Attaching the Gasket to the I O Shield 1 Remove the two backing strips from the gasket 2 Press the gasket onto the inside face of the I O shield as shown OM14359 Figure 3 Attaching the Gasket to the I O Shield Attaching the Label to the I O Shield 1 Remove the backing from the label included with your server board 2 Press the label onto the outside face of the I O shield OM14360 Figure 4 Attaching the Label to the I O Shield 24 Intel Server Board SHG2 Product Guide Installing the I O Shield 1 Position one edge so that the dotted groove is outside the chassis wall and the l
95. rted Supported 1600x1200 60 66 76 85 Supported Supported Description 13 SCSI Controller The embedded Adaptec AIC 7899W dual function SCSI controller provides Ultral60 LVDS Ultra 2 and Ultra wide SE SCSI interfaces as two independent PCI functions The Intel SHG2 baseboard provides active terminators termination voltage resetable fuse and protection diode for both SCSI channels Modular RAID Capable PCI X Slot 6 The SHG2 server board supports a modular RAID controller such as the Intel RAID Controller SRCMR on PCI X Slot 6 An add in card installed in this slot leverages the onboard SCSI controller along with its own built in intelligence to provide a complete RAID controller subsystem onboard If a specified modular RAID card is installed then SCSI interrupts are routed to the RAID card instead of the PCI X interrupt controller effectively hiding the host based I O device from the system The SHG2 Server Board uses an implementation commonly referred to as RAIDIOS to support this feature To use this feature see Enabling PCI X on Slot 6 and Disabling On board SCSI on page 90 For a complete list of qualified add in cards see http support intel com support motherboards server SHG2 IDE Controller The system includes a dual channel enhanced IDE 32 bit interface controller for intelligent disk drives with disk controller electronics onboard The controller has two connectors Primar
96. s gt Create Diskettes by Device Function gt System Setup Utility 3 Follow the instructions displayed Alternatively if you have a workstation with the Microsoft Windows operating system you can insert the CD into that system and create the diskettes on that system 58 Intel Server Board SHG2 Product Guide Running the SSU When the SSU starts in the default local execution mode the SSU accepts input from the keyboard or mouse The SSU presents a VGA based GUI on the primary monitor If you run the SSU from read only media such as the CD ROM you cannot save user preference settings such as screen colors The SSU supports ROM DOS version 6 22 The SSU will not operate from a DOS box running under an operating system such as Windows To start the SSU 1 Start the SSU using one of the following methods From diskettes Insert the first SSU diskette in drive A and boot the server from the diskette You are prompted to insert the second diskette After loading completes the SSU starts automatically From the System Resource or ISM CD ROM Boot the server to the System Resource CD and start the SSU from the Utilities menu From the Service Partition Boot the server to the Service Partition and execute the following DOS commands Cz gt cd ssu C SSU gt ssu bat 2 The mouse driver loads if it is available press Enter to continue 3 When the SSU title appears on the screen press Enter to continue Workin
97. sor password to exit secure mode If both passwords are set you e May enter the user password to enter BIOS Setup or the SSU However you will not be able to change many of the options e Must enter the supervisor password if you want to enter BIOS Setup or the SSU and have access to all of the options e May enter either password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU e May enter either password to exit secure mode 18 Intel Server Board SHG2 Product Guide Secure Mode Configure and enable the secure boot mode by using the SSU When secure mode is in effect e You can boot the server and the operating system will run but you must enter the user password to use the keyboard or mouse e You cannot turn off system power or reset the server from the front panel switches Secure mode has no effect on functions enabled via the Server Manager Module or power control via the real time clock Taking the server out of secure mode does not change the state of system power That is if you press and release the power switch while secure mode is in effect the system will not be powered off when secure mode is later removed However if the front panel power switch remains depressed when secure mode is removed the server will be powered off Summary of Software Security Features The table below lists the software security features and describes what protection each offers In general to enable
98. stal installation Connect the keyboard mouse and monitor cables to the back panel Connect the power cable to the back panel and to an AC outlet AC Power G USB 1 2 3 H Mouse Keyboard J Parallel Port K Serial A mmo O WwW gt NIC2 NIC1 Gbit 10 100 F G H OM14358 Video NIC2 Gbit NIC1 10 100 ICMB External SCSI Connector Knockout Serial B Knockout Intel SC5200 Base chassis shown here Item may be different on your chassis Figure 25 Making Back Panel Connections Server Board installation 39 Getting Started with Intel Server Management and Intel SMaRT Tool Optional Intel Server Management and the hard drive Service Partition provide real time monitoring and alerting for your SHG2 server hardware emergency remote management and remote server setup Intel Server Management is implemented by installing it within client server architecture The Service Partition provides you with the ability to remotely access a local partition on the server and to identify and diagnose server health issues Remote access is
99. stalled peripheral devices During the memory test POST displays the amount of memory that it 1s able to access and test The length of time needed to test memory depends on the amount of memory installed POST is stored in flash memory 1 Turn on your video monitor and server After a few seconds POST begins to run 2 After the memory test these screen prompts and messages appear Press lt F2 gt to enter SETUP 3 If you do not press lt F2 gt and do NOT have a device with an operating system loaded the above message remains for a few seconds while the boot process continues and the system beeps once Then this message appears Operating system not found If you do not press lt F2 gt and DO have an operating system loaded the boot process continues and this message appears Press lt Ctrl gt lt A gt to enter SCSI Utility 4 Press lt Ctrl A gt if there are SCSI devices installed When the utility opens follow the displayed instructions to configure the onboard SCSI host adapter settings and to run the SCSI utilities Also see Using the Adaptec SCSI Utility on page 78 If you do not enter the SCSI utility the boot process continues 5 Press lt Esc gt during POST to pop up a boot menu when POST finishes From this menu you can choose the boot device or enter BIOS Setup After POST completes the system beeps once What appears on the screen after this depends on whether you have an operating system loaded and if so
100. t Guide 8 From the Connection Mode list choose either e Direct Connect the COM2 port on the server is connected by a serial cable to the remote system e Modem Connect the COM2 port on the server is connected to a modem 9 Click Save to save the changes 10 Click Close to return to the PEM window FRUSDR Load Utility The Field Replacement Unit FRU and Sensor Data Record SDR Load Utility is a DOS based program used to update the server management subsystem s product level FRU SDR and the SM BIOS SMB nonvolatile storage components EEPROMs The load utility e Discovers the product configuration based on instructions in a master configuration file e Displays the FRU information e Updates the nonvolatile storage device EEPROM associated with the Baseboard Management Controller BMC that holds the SDR and FRU area e Updates the SMB area located in the BIOS nonvolatile storage device e Generically handles FRU devices that may not be associated with the BMC When to Run the FRUSDR Load Utility You should run the FRUSDR Load Utility each time you upgrade or replace the hardware in your server excluding add in boards hard drives and RAM For example if you replace an array of fans you need to run the utility It programs the sensors that need to be monitored for server management Because the firmware must reload to properly initialize the sensors after programming turn the server off and remove the AC power cords f
101. tem firmware and BIOS From the File menu choose Load and choose a hex file to use for the update Click the Verify button to compare the firmware code in nonvolatile storage with the selected file Saving and Restoring the System Configuration Using the SSU you can save the following configuration information to a file Platform type BIOS revision and firmware revision CMOS settings Extended system configuration data ESCD Settings for the emergency management port EMP platform event paging PEP and BMC LAN alerts Data is saved from all sources There is no way to choose only certain pieces of configuration data to save You can also restore the information from a saved configuration file gt NOTE BIOS passwords are stored in the file Restoring a configuration can change passwords on a server EMP and LAN passwords are not stored in the file Saving a Configuration To save the system configuration E De 64 From the SSU Main window choose Config Save Restore Configuration Save Restore is available only in Expert mode Click Save To File and specify a filename and location Intel Server Board SHG2 Product Guide Restoring a Configuration To restore the system configuration from a file 1 From the SSU Main window choose Config Save Restore Configuration Save Restore is available only in Expert mode 2 Click Restore from File and specify a filename and location The CSR reads the platform t
102. tte into diskette drive A At the C prompt type SYS a 3 Press lt Enter gt Updating the BMC Firmware In the event of a release of an updated BMC Firmware the following procedure may be used to update the firmware gt NOTE These instructions for BMC Update are a general guideline Please follow the specific instructions described in the release notes 1 Prepare a bootable floppy diskette containing the updated BMC firmware files for the SHG2 Server Board obtained from http support intel com support motherboards server SHG2 2 Insert the BMC Firmware floppy diskette into the disk drive 3 Reboot the system BMC Firmware update occurs automatically and may take several minutes to complete When the BMC Firmware update is complete it is safe to power off the system 4 Power off the system and remove the power cord for 30 seconds 5 Connect the power cord and power on the system 76 Intel Server Board SHG2 Product Guide Recovering the BMC Firmware In the event of BMC Firmware corruption the following procedure may be used to perform a BMC Firmware recovery boot 1 A a te 2 8 9 Prepare a bootable floppy diskette containing the updated BMC firmware files for the SHG2 Server Board obtained from Intel s Customer Support web site Power off the system unplug the power cord and remove the chassis cover Add a jumper on CN47 pins 1 2 BMC Force Update Insert the BMC Firmware floppy diskette into t
103. ware and Utilities 77 Using the Adaptec SCSI Utility The Adaptec SCSI utility detects the SCSI host adapters on the server board The utility runs out of BIOS and is used to Change default values Check and or change SCSI device settings that may conflict with those of other devices in the server Running the SCSI Utility 78 1 When this message appears on the video monitor Press Ctrl A to run SCSI Utility Press lt Ctrl A gt to run this utility When it appears choose the host adapter that you want to configure Intel Server Board SHG2 Product Guide 5 Solving Problems This chapter helps you identify and solve problems that might occur while you are using the system Resetting the System To do this Press Soft boot reset which clears system memory and reloads the operating system lt Ctrl Alt Del gt Cold boot reset Turn the system power off and then on This clears system memory Power off on restarts POST reloads the operating system and halts power to all peripherals Clear system memory restart POST and reload the operating system Reset button Initial System Startup Problems that occur at initial system startup are usually caused by incorrect installation or configuration Hardware failure is a less frequent cause Checklist D WOUOOUUD DOOUWUUWUOD D D Are the power supplies turned on Check the switches on the back of the chassis Are all cables correctly connected and secure
104. wed by the field in ASCII or as a number Displaying FRU Area The FRU area is displayed in ASCII format when the field is ASCH or as a number when the field is anumber Each FRU area displayed is headed with the FRU area designated name Each field has a field name header followed by the field in ASCII or as a number The Board Chassis and Product FRU areas end with an END OF FIELDS CODE that indicates there is no more data in this area The Internal Use area is displayed in hex format 16 bytes per line Displaying SDR Area The SDR nonvolatile storage area is displayed in the following hex format The data 1s separated by a Sensor Record Number X header where X is the number of that sensor record in the SDR area The next line after the header is the sensor record data in hex format delineated by spaces Each line holds up to 16 bytes The data on each line is followed by the same data in ASCII format nonprintable characters are substituted by a period Using Specified CFG File The utility can be run with the command line parameter of cfg filename cfg The filename can be any DOS accepted eight character filename string The utility loads the specified CFG file and uses the entries in the configuration file to probe the hardware and to select the proper SDRs to load into nonvolatile storage Displaying Utility Title and Version The utility displays its title FRU amp SDR Load Utility Version X XX Where X XX is the revision number
105. xpertise level novice intermediate or expert The expertise level determines which tasks are visible in the Available Tasks section and which actions each task performs For a new mode setting to take effect you must exit the SSU and restart it e Language lets you change the text in the SSU to the appropriate language For a new language setting to take effect you must exit the SSU and restart it e Other lets you show or hide the status bar at the bottom of the SSU main window The change takes effect immediately gt NOTE If you run the SSU from read only media CD ROM for example these preferences are lost when you exit the SSU Exiting the SSU Exiting the SSU closes all SSU windows Setting Boot Device Priority To change the boot priority of a device 1 From the SSU Main window choose Boot Devices 2 Inthe Multiboot Options Add in window select a device 3 Click the Move Up button to move it up in the list Click the Move Down button to move it down Setting Passwords and Security Options You can set a user password and an admin password On some systems you must set an admin password before you can set a user password On other systems the passwords are independent You can set the same passwords and security options by using BIOS Setup page 57 60 Intel Server Board SHG2 Product Guide Setting the Admin Password The Admin Password button lets you set or change the admin password used by both the
106. y and Secondary located on the system board each of which supports a master and a slave device The device supports e PIO ATA 100 Synchronous DMA and bus master IDE transfer modes e Ultra DMA 33 66 100 synchronous DMA transfers e Master slave IDE modes e Up to four devices USB Interface The SHG2 Server Board provides three external USB connectors on the rear I O panel The external connectors are defined by the USB Specification Revision 1 1 One additional USB connector 1s supported internally through a 10 pin header on the server board that can be cabled to a front panel board All four ports function identically and with the same bandwidth 14 Intel Server Board SHG2 Product Guide Network Controllers The server board includes two integrated onboard Network Interface Controllers NICs One NIC is a LOBASE T 1OOBASE TX network solution based on the Intel 82550PM single chip Fast Ethernet PCI Bus Controller As a PCI bus master the controller can burst data at up to 132 MB s The controller contains two receive and transmit FIFO buffers that prevent data overruns or underruns while waiting for access to the PCI bus The controller has the following e 32 bit PCI bus master interface direct drive of bus compatible with PCI Bus Specification Revision 2 2 e Chained memory structure with improved dynamic transmit chaining for enhanced performance e Programmable transmit threshold for improved bus utilization e arly rece
107. ype BIOS revision and firmware revision from the file and compares that information with the same information retrieved from the server If the two do not match an error message is displayed and the restore operation aborts If they do match the CSR restores the configuration data to the server It prompts you to reboot the server for the new settings to take effect Alerting for Platform Events You can set up the server to alert you when various events occur Alerts can be delivered either as telephone pages over the LAN or by email Setting Up Email Alerts You can receive email alerts for any of the same events supported by LAN alert or Platform Events Paging Unlike LAN Alert and Platform Events Paging that can be configured using the SSU you must use the Intel Server Management Platform Interface Control PIC software to configure an email address to receive alerts For more information on installing Intel Server Management ISM software see page 40 For more information on configuring email alerts using the PIC see the Installation amp User Guide located on the ISM CD ROM Setting Up Paging Alerts To set up the server to send alerts as telephone pages 1 Install an external modem on the Emergency Management Port COM2 2 From the SSU Main window choose Platform Event Manager PEM 3 Inthe PEM window click Configure EMP 4 In the corresponding boxes enter the following command strings for the modem attached to the

Intel Server Board SHG2 Motherboard

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