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Apple Remote Desktop 1.2 for Mac

1. Apple Remote Desktop CD to install the client software on the computers you plan to use with Apple Remote Desktop For Mac OS X computers you need the name and password of a user with administrative privileges on the computer Follow the onscreen instructions Important If you need to use languages other than English make certain the language script in use on the client computer matches the language script in use on the administrator computer For example if you use Japanese on the administrator computer all client computers you plan to monitor using Apple Remote Desktop from the administrator computer must also use Japanese Upgrading Existing Client Software For Mac OS X computers using Apple Remote Desktop client software version 1 1 you can use the Remote Desktop Client Update feature to update client software automatically When you open the administrator software modify a computer list or switch to a different computer list the application scans for updatable clients If any are found the application will prompt you to perform the update If you want to prevent the application from searching for updatable clients choose Preferences from the Remote Desktop menu and deselect Scan for remote desktop client updates Setting Access Privileges for Client Computers That Use Mac OS X You activate Apple Remote Desktop on a Mac OS X computer and set access privileges to the computer by using the Apple Remote Desktop pane of the comp
2. set the router to forward UDP port 3283 to the client computer you wish to access Note You will be able to access only that client computer 11 12 Using Remote Desktop With Mac OS X Server Apple Remote Desktop makes an excellent productivity partner for Mac OS X Server users You can control a server interactively via the desktop and when used in conjunction with server features such as NetBoot and Network Install you can make the tasks of installing operating systems and applications or performing system upgrades on one or more clients more convenient It s simple to change startup settings for multiple computers From one administrator computer in a computer lab for example you can use the Set Network Startup command in the Manage menu to set up any number of Mac OS X clients to start up from a NetBoot disk image saving you the time and effort of configuring each client computer manually For instructions on setting a network startup disk see Apple Remote Desktop Help Keeping Administration Computers More Secure Remote Desktop can be quite a powerful tool for teaching demonstrating and performing maintenance tasks For security the administrator name and password used to access Remote Desktop cannot be stored in a keychain and must be typed each time you open the application However the login name and password for each client computer is always stored in the administrator s keychain providing strongly encrypted stora
3. the target computer However the Users folder is not copied because a new Users folder is created the next time someone logs in Important You cannot use the Copy Hard Disk feature to copy Mac OS X system software to client computers To copy items to Mac OS X clients Make sure the disk image CD or other disk containing the items you want to copy is mounted on the desktop of your administrator computer Open Apple Remote Desktop and select one or more computers to which you want to copy items Choose Copy Hard Disk from the Manage menu Select the disk you wish to copy Click Copy 13 14 ao Q N Other Remote Desktop features such as reports and the ability to drag and drop items you wish to copy can make the task of updating remote computers more efficient For more instructions about using copying features see Apple Remote Desktop Help Copying Items to Mac OS 9 Clients You can update items on a Mac OS 9 client computer s hard disk including the system software using Apple Remote Desktop You may want to start by creating a disk image containing the Mac OS 9 applications and items you want to copy Alternatively you can copy files from any local disk such as a hard disk CD disk partition or other disk Note Ifa client computer is asleep when you attempt to copy items Remote Desktop will try to wake the client before issuing the command If a message appears and the copy does not proceed you should use App
4. Administrator s Guide Includes setup instructions and solutions for managing client computers remotely Apple Computer Inc 2003 Apple Computer Inc All rights reserved Under the copyright laws this publication may not be copied in whole or in part without the written consent of Apple The Apple logo is a trademark of Apple Computer Inc registered in the U S and other countries Use of the keyboard Apple logo Option Shift K for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws Apple the Apple logo AirPort AppleShare AppleTalk Mac and Macintosh are trademarks of Apple Computer Inc registered in the U S and other countries PowerPC and the PowerPC logo are trademarks of International Business Machines used under license therefrom 022 0636 02 14 03 Contents System Requirements for Apple Remote Desktop 5 Setting Up Apple Remote Desktop on Client Computers 6 Installing the Client Software 6 Upgrading Existing Client Software 6 Setting Access Privileges for Client Computers That Use MacOSX 6 Setting Access Privileges for Client Computers That Use Mac OS 8 1 Through 9 2 8 About Access Privilege Settings 9 Setting Up Apple Remote Desktop on Administrator Computers 10 Using Apple Remote Desktop With Computers in an AirPort Wireless Network 11 Using Remote Desktop With Firewall and NAT Routers 11
5. RAM Disk Size Amount of RAM used by the RAM disk System SW Memory Amount of RAM used by the system software System SW Version Version number of the system software TCP IP Address TCP IP address of the computer TCP IP Version Version of TCP IP software installed on the computer Total Disk Space Total space on the hard disks connected to the computer Trash Size Combined size of the items currently in the Trash TV Tuner Whether the computer has a TV tuner Video Digitizer Whether the computer has a video digitizer Virtual Memory Virtual memory setting in the Memory control panel Computer Info 14 Text in the Computer Info fields in the Apple Remote Desktop pane of System Preferences or the Remote Desktop Security application 1 Does not apply to client computers with Mac OS X installed Using Report Windows to Work With Computers After you ve created a report you can use it to select computers and then do any of the following create other reports manage computers m interact with users m schedule automated copying To create new computer lists from a report window Select computers in the report window and click the New List button To delete an item from a computer m Select the item in any software report window and click the Delete button Strategies and Tips for Apple Remote Desktop Following are some tips you may find helpful while using Apple Remote Desktop For more information on the tips see Apple
6. Remote Desktop Help Demonstrating Software You can use Apple Remote Desktop to demonstrate software to users in several ways You can display your screen or the screen of another computer on the screen of every computer in the lab by using the Share Screen command You can use the Control command to demonstrate a task and then have the user repeat what you did or complete the task You can use Text Chat to send text messages and coach a user through a procedure You can use the Lock Screen command to prevent users from working while you address the group You can observe users activities by using the Observe command for example to check how users are doing or even to test a student s ability to use an application The observation window can be resized and in small windows you can automatically pan and scan across the screen using the mouse If you observe multiple users you can display up to four user screens at a time in a single window If more than four user screens are being observed Remote Desktop automatically refreshes and cycles through the screens for you every few seconds Preparing a Computer Lab Between Classes Apple Remote Desktop can help you accomplish a number of routine tasks that restore computers in a lab to their original state Check for files created during previous classes that you want to delete from computers To do this create a Software Difference report to compare the computers to y
7. Using Remote Desktop With Mac OS X Server 12 Keeping Administration Computers More Secure 12 Using the Set Scheduled Copy Command 12 Copying Items to Mac OS X Clients 13 Copying Items to Mac OS 9 Clients 14 Installing Items on Remote Clients 14 Using Different Types of Installers 15 Creating Reports 15 Types of Reports 15 Evaluating the Network Performance Report 16 Using the System Information Report 17 Using Report Windows to Work With Computers 18 Strategies and Tips for Apple Remote Desktop 19 Demonstrating Software 19 Preparing a Computer Lab Between Classes 19 Getting the Best Performance 20 Solving Problems With Apple Remote Desktop 20 Interpreting Status Messages 20 Interpreting Error Messages 22 Where to Find More Information About Apple Remote Desktop 26 Using Apple Remote Desktop Apple Remote Desktop gives you the ability to remotely control and manage Macintosh desktops It s your complete solution for remote desktop access remote assistance system management and software distribution You can use Apple Remote Desktop to manage client computers and maintain upgrade and distribute software m provide help and remote assistance for users when they encounter problems interact with users by sending text messages observing and controlling users screens and sharing their screens with other client users use documents and applications when you re away from the office With Apple Remote Desktop software you can acce
8. age menu and Server menu commands Copy Items Copy Hard Disk Install Package and Set Scheduled Copy This item must be enabled in order to use the Remote Desktop Client Update feature 10 Select To allow administrators to Delete and replace items Use these Manage menu commands Delete Selected Copy Items Install Package and Empty Trash This item must be enabled in order to use the Remote Desktop Client Update feature Control and observe Use these Interact menu commands Observe Control and Share Screen This item must be enabled in order to use the Remote Desktop Client Update feature Setting Up Apple Remote Desktop on Administrator Computers To set up Apple Remote Desktop on administrator computers you install the software on the computer you plan to use to administer remote computers Then you open the application and create a main list of computers To install Apple Remote Desktop on administrator computers Install the Apple Remote Desktop software Use the Installer on your Apple Remote Desktop CD to install Apple Remote Desktop on the administrator computer You need the name and password of a user with administrative privileges on the computer Follow the onscreen instructions Open the Apple Remote Desktop application Once the client computer software is installed and set up open the Apple Remote Desktop application on the administrator computer Create a main list of computers by adding at leas
9. alk installed on the computer AppleTalk Zone Name of the computer s AppleTalk zone Built in Memory Amount of random access memory RAM in the computer Bus Clock Speed Speed at which the computer s processor can access memory Cache Size Amount of cache memory in the computer Ethernet Address Hardware address of the Ethernet controller Failed Admin Validations Number of times someone has attempted to access the computer using an invalid password File Sharing Whether personal file sharing is turned on Free Disk Space Amount of free space on hard disks connected to the computer Hardware Vendor Company that manufactured the computer Keyboard Connected Whether a keyboard is connected Monitor Setting Resolution setting for the main monitor Monitor Size Width and height in pixels of the main monitor Mouse Connected Whether a mouse is connected Network Type Type of network hardware to which the computer is connected such Open Transport Version as Ethernet or AirPort Version of Open Transport installed on the computer 17 Option Information displayed Play and Record Whether the computer can play and record sounds at the same time Printer Name Name of printer selected Printer Type Type of printer selected Printer Version Version of printer software installed on the computer Processor Type of processor Processor Clock Speed Speed of the computer s microprocessor
10. erring files Restart the client computer and try the command again If the problem continues create a Disk Verification report to check for and repair damage on the client computer s hard disk Generating Report You tried to use a command on a computer that is creating a report Wait until the report is finished and try again 24 Message Description Item Exists You tried to copy an item to a location on the computer that has an item with the same name If you stop the Copy command this message indicates which computers have the item You can create a Software Search report to find out more about the item and then delete or replace it Item in Use You tried to delete or replace an item that is open or in use by an application Do one of the following m Ask the user to quit all applications m Use the Logout command in the Manage menu m Use the Control command in the Interact menu to quit all open applications If the command fails again try restarting the client computer Item Not Found You tried to open or delete an item that couldn t be found on the computer Use the Copy Items command in the Manage menu to copy the item to the computer Modal Dialog on Screen A dialog on the client computer s screen must be closed before the command can be performed Ask the user to close the dialog or use the Control command in the Interact menu to close the dialog Not Enough Memory There isn
11. ftware and hardware check for performance problems and check the administrator access privileges For instructions about creating a report see Apple Remote Desktop Help Types of Reports Software Version report Compares version numbers of up to ten applications on client computers to the same software on the administrator computer Ideal for verifying that all client computers have the correct version of an application installed Software Difference report Compares applications and fonts on a group of computers to those on any other computer and reports differences Ideal for auditing applications on all the client computers on your network and for tracking down software incompatibilities Software Search report Determines if an item is on a computer by checking the following kinds of information about the item size kind label version Info window comments date created or modified location file type and creator the application that created the file Ideal for finding applications or documents that have been misplaced 15 16 System Information report Checks a variety of hardware and system settings allowing you to diagnose problems and determine a computer s compatibility with various Apple Remote Desktop features for more on the System Information report see Using the System Information Report on page 17 Hard Disk report Shows information about a computer s mounted hard disks including disk name total d
12. ge for this sensitive data If you wish to further limit access to the administration application m Never give the administrator name or password to anyone m Quit the Remote Desktop application when you have finished using it When you open it again it will prompt you to enter the administrator name and password Ifyou want to leave the Remote Desktop application open but need to be away from the computer use Screen Effects settings in System Preferences to set up a password protected screen saver and select a Hot Corner for instant activation To disable or limit an administrator s access to a client open System Preferences on the client computer and make changes to settings in the Remote Access preference pane Using the Set Scheduled Copy Command The Set Scheduled Copy command in Apple Remote Desktop lets you automate the task of copying files to a computer For example you can make sure a particular application or a specific set of fonts is always available on a client computer The computer can check the server regularly every night for example to make sure certain items on the computer s hard disk match items on the server Then the computer can download a new copy of the application if needed or remove extraneous fonts and download any fonts that are missing When you schedule an automated task information about the scheduled event is saved on the remote computer At the appointed time the Remote Desktop client soft
13. inistrator to add computers to a list and then interact with them If no access privileges are allowed on a client computer that computer cannot be used with Apple Remote Desktop The recommended access privileges for a client computer depend on how it s used Ifthe computer is used in a public area such as a computer lab you may want to allow administrators full access privileges Ifthe computer is used by one person you may not want to give administrators full access privileges Also you may want the user to take responsibility for creating passwords and setting the access privileges for the computer Select To allow administrators to Allow user administrator to Select any other privileges If you select only this box the administrator can see the client computer in the Computer Status window and include it in Network Performance reports Generate reports Create hardware and software reports using the Reports menu Send text messages Use these Interact menu commands Send Text Message and Text Chat Open and quit applications Use these Manage menu commands Open Selected Open Application Open Item and Log Out Restart and shut down Use these Manage menu commands Sleep Wake Up Restart and Shut Down This item must be enabled in order to use the Remote Desktop Client Update feature Change settings Use these Manage menu commands Rename Computer and Set Network Startup Copy items Use these Man
14. isk space amount of free space in MB percentage of space free format disk driver driver version whether the disk is the startup disk and if the disk is removable Disk Verification report Examines the directory structure of Mac OS Standard or Mac OS Extended disks You can then repair disk problems that are found Depending on the number of disks and files being checked at once this report may take a few minutes to complete This report collects information from Mac OS 8 and Mac OS 9 clients only Network Performance report Provides a way to evaluate the performance and reliability of the network as described next in Evaluating the Network Performance Report Administrator Access report Reports the administrator access privileges set on a client computer You use the Apple Remote Desktop pane of System Preferences on Mac OS X clients or the Remote Desktop Security application on Mac OS 9 clients to change computer privileges Evaluating the Network Performance Report The Network Performance Report reveals problems such as a computer that is improperly connected to the network To check network performance Apple Remote Desktop sends packets of information to the client computers you select and measures how long it takes for the packets to return Ifa packet does not return from a client within a specified time Apple Remote Desktop counts the packet as lost Use these guidelines to evaluate the results of the Network Perfor
15. k the computer s name has changed the computer s TCP IP address has changed Try the following procedures to fix the problems On computers that use Mac OS 8 1 through 9 2 make sure the Remote Desktop Startup extension is installed in the System Folder If it is not a message appears when you open the Remote Desktop Security application m Ifthe computer s name has changed or the computer has a new static TCP IP address remove the computer from the list then add it again a If the computer has a dynamic TCP IP address choose Computers from the Setup menu and make sure the range of TCP IP addresses is set correctly m Ifthe computer remains unavailable try restarting it Interpreting Error Messages Ifa message appears in red and begins with the word Error in the Status column in the Computer Status window the last command you tried to use on a computer did not work 22 Error messages remain in the Status column for about 45 seconds or until you perform another command on the computer Message Description Access Denied The selected computer does not accept the administrator name and password used Try the following m Make sure the user who is currently logged in on the client computer is enabled for Apple Remote Desktop and has sufficient remote access privileges Remove the computer from the list and add it again with the correct name and password Apple Remote Desktop Another administra
16. le Remote Desktop to wake the target computer and then attempt the copy again To copy items to Mac OS 9 clients Make sure the disk image CD or other disk containing the items you want to copy is mounted on the desktop of your administrator computer then open Apple Remote Desktop Select the Mac OS 9 computer to which you want to copy items Choose Copy Hard Disk from the Manage menu Select the disk containing Mac OS 9 files and folders you wish to copy Select Copy System Folder or Copy other items you can select both if you wish If you copy the System Folder the client computer will restart when copying is complete For more instructions about using copying features see Apple Remote Desktop Help Installing Items on Remote Clients You can install new software behind the scenes by copying installer packages pkg or mpkg files to one or more remote Mac OS X clients Remote Desktop copies the package to the location you choose runs the installer with no visible window or user interaction required and then erases the installer files upon completion The client computers must use Mac OS X version 10 2 or later and Remote Desktop allows only one package to be copied at a time However an administrator with access to Apple developer tools can use the PackageMaker application to create a metapackage that contains several installers to be run in sequence More information about making and using a metapackage is available
17. mance report Ifthe number of routers seems incorrect there may be a problem with your network Ifthe maximum time it takes for a packet to return from a particular computer Max Time is significantly greater than that for other computers in the same area of your network there may be a problem with that computer Note The number of routers between computers can affect the time packets take to return Compare times for computers in the same area of the network or with the same number of intervening routers If one computer shows a large number of lost packets there may be a problem with the network connection to that computer or with that computer s hardware or software If several computers in the same area of the network show a large number of lost packets there may be a network connection problem or a problem with an intervening router or bridge Using the System Information Report You can choose any of the following types of information to display in the System Information report Option Information displayed 2nd Monitor Setting The resolution setting for the second monitor if present 2nd Monitor Size The width and height in pixels of the second monitor if present AppleTalk Network Number from 0 to 65535 that identifies the computer s AppleTalk network AppleTalk Node Number from 0 to 254 that identifies the computer on an AppleTalk network AppleTalk Version Version of AppleT
18. nd on the Apple Remote Desktop Web site www apple com remotedesktop Visit the Apple Remote Desktop Support website provides a database of technical articles about product issues usage and implementation www info apple com usen ard To provide feedback about Remote Desktop software visit the feedback page www apple com feedback remotedesktop html For details about how to join the Apple Remote Desktop Mailing list visit lists apple com mailman listinfo remote desktop You can also take part in online discussions via the Apple Remote Desktop Discussions Forum To share information and learn from others visit the website below and click Apple Remote Desktop in the Networking amp Server Discussions section discussions info apple com
19. nsider using switches instead of hubs to improve performance Solving Problems With Apple Remote Desktop Interpreting Status Messages The Computer Status window shows a message next to each computer in the current list Usually the message shows the name of the active application on the computer but other messages may appear If the message is dimmed another administrator is managing the computer Message Description Access Denied The password for the computer is no longer valid or the current user of the client computer is not set up correctly for Apple Remote Desktop Try the following a Make sure the user who is currently logged in on the client computer is enabled for Apple Remote Desktop and has sufficient remote access privileges Choose Computers from the Setup menu to remove the computer from the list and add it again using the new password AVP Channel XX Apple Video Player is displaying a TV channel on the computer Controlled by Name The computer is being controlled by the administrator named You can send commands to the computer when the other administrator has finished controlling the computer Copying Items Items are being copied from the administrator computer to the client computer or vice versa Deleting Items Items on the client computer are being deleted Generating Report The administrator application is gathering information about the client computer and creating a report In
20. nt computers connected through an AirPort wireless network can sometimes result in impaired performance or cause communication errors to appear in the Computer Status window To get the best performance from Apple Remote Desktop with computers in an AirPort wireless network m Make sure that all AirPort Base Stations and all Apple Remote Desktop client computers have the latest versions of Apple Remote Desktop software AirPort software and Mac OS software installed m Display shared screens in black and white rather than in color Choose Preferences from the Apple Remote Desktop menu and select Black amp White Dont connect the Apple Remote Desktop administrative computer to the network via AirPort Connect it directly to the Ethernet network to which your AirPort Base Station is connected m Configure your AirPort Base Station with a station density of High and increase the multicast rate to 11 Mbps using the AirPort Admin Utility Using these AirPort Base Station density and multicast rate settings limits the range of each AirPort Base Station s network requiring client computers to be fewer than 50 meters from a base station Using Remote Desktop With Firewall and NAT Routers If you wish to use the Apple Remote Desktop application from behind a NAT router you will need to set UDP port forwarding for port 3283 to your administration computer If you wish to access a client computer that is behind a NAT router you will need to
21. our disk or to a disk you set up as a standard Use the Delete button or the Delete Selected command to delete the unnecessary files from the report window Empty the Trash on all computers using the Empty Trash command in the Manage menu m Quit any open applications using the Logout command in the Manage menu Restart computers by using the Restart command in the Manage menu 19 20 Open applications and documents by using the Open Selected Open Item or Open Application command in the Manage menu Lock the computer screens until you re ready for the class to begin working by using the Lock Screen command in the Interact menu Getting the Best Performance To get the best performance when using the Share Screen Observe and Control commands Reduce the use of animation on remote computers For example you can simplify Dock preference settings by turning off animation automatic hiding and showing and magnification effects Use fewer colors and a lower screen resolution on the screen you re sharing Use a sold color for the desktop of the screen you re sharing Share screens only on local networks If you share a screen with a computer connected across a router screen changes happen more slowly Organize computers you re administering using Apple Remote Desktop into small groups and close the administrator software when not in use This helps reduce the number of status queries thus reducing network traffic Co
22. privileges you want to change and then make the changes you want to the access privileges Your changes take effect immediately See About Access Privilege Settings on page 9 for more information If you wish enter information in any or all of the four Computer Information fields This information appears in Apple Remote Desktop System Information reports For example you can enter an inventory number for the computer a serial number or a user s name and telephone number Repeat steps 4 and 5 for additional listed users whose access privileges you want to change If you changed the setting of Start Apple Remote Desktop client at system startup you must restart the client computer for the change to take effect Setting Access Privileges for Client Computers That Use Mac OS 8 1 Through 9 2 After you install the client software on a Mac OS 8 or 9 computer you can choose Remote Desktop access privileges To change access privileges on each client computer that uses Mac OS 8 1 through 9 2 1 Onthe client computer locate and open the Remote Desktop Security application and enter the password the default password is xyzzy you should change this password to something else right away The following window appears O gt Remote Desktop Security SB Administrator Main Administrator had ee Main Administrator Allow administrator to C Generate reports about this workstation _ Send me audio and te
23. r privileges selected in the Remote Desktop preference pane on the client computer For a Mac OS 8 or 9 client check the privileges set in the Remote Desktop Security application Command Not Supported You tried to use the Set Scheduled Copy command with a client computer that uses Mac OS X version 10 1 5 or earlier Mac OS X clients must be using Mac OS X version 10 2 or later to use the Set Scheduled Copy command Communication Error Apple Remote Desktop was unable to send the last command to the computer because the computer isn t operating properly or the network was busy Create a Network Performance report that includes this computer and several computers near it to see if there are network problems If the report shows all computers performing at the same level try the command again If the command fails again try restarting the computer If this problem occurs often there may be a problem with your network Disk Full The client computer doesn t have enough disk space for the new items you tried to copy To see how much disk space is available create a Hard Disk report To delete items from the client computer create a Software Difference Search or Version report and use the Delete Items command To delete items individually use the Control command in the Interact menu Disk Is Locked You tried to copy an item to a disk that is locked such as a CD ROM disc File Transfer Error There was a problem transf
24. ss your office computer documents and applications while you re away from the office Used in a classroom Apple Remote Desktop enhances the learning experience and allows teachers to monitor and control students computers In corporate environments it s the ideal solution for managing remote systems reducing administration costs and increasing productivity System Requirements for Apple Remote Desktop Administrator computers eMac iMac iBook Power Mac G3 or G4 or PowerBook G3 or G4 computer Mac OS X versions 10 1 5 and 10 2 3 or later m Mac OS Extended HFS formatted hard disk m Ethernet recommended or AirPort network connection Client computers eMac iMac iBook Power Mac G3 or G4 PowerBook G3 or G4 computer PowerPC based Macintosh or Xserve m Mac OS 8 1 through Mac OS 9 2 or later Mac OS 8 6 or 9 2 2 recommended and Mac OS X versions 10 1 5 and 10 2 3 or later a Ethernet or AirPort network connection File servers for scheduled operations a Mac OS X Server version 10 1 or later or AppleShare IP 6 NetBoot and Network Install m Mac OS X Server with NetBoot and Network Install services enabled Setting Up Apple Remote Desktop on Client Computers To set up Apple Remote Desktop you first install the client software on the client computers you plan to administer Then you set access privileges for client computers Installing the Client Software Use the client software Installer on your
25. stalling Package A package file has been opened on the client computer and installation is in progress Locked Screen The client s computer screen is locked and cannot be accessed by users Login Window No one is currently logged in on the client computer Old Version 1 0 The client computer uses an older version of the Remote Old Version 1 0 1 Desktop software and cannot be managed until it is updated Apple Remote Desktop recognizes clients that require an update If an asterisk appears next to the version information in the Status column the Remote Desktop Client Update feature can be used for that client For more information see Upgrading Existing Client Software on page 6 Old Version 1 1 Running Scheduled Task A scheduled task is in progress on the client 21 Message Description Screen Name The screen of the computer named is being displayed on this computer Screensaver Engine A screensaver is active on the client computer Mac OS X or ScreenSaver Active Mac OS 9 Sleeping The client computer is asleep Use the Wake Up command in the Manage menu Unavailable Apple Remote Desktop cannot communicate with the computer for one of the following reasons the computer is turned off the Apple Remote Desktop software has been removed there is a problem with the computer s network connection the computer has been moved to a different zone or subnet in the networ
26. t enough free memory on the client computer to complete the last command Do one of the following m Ask the user to quit all applications m Use the Logout command in the Manage menu m Use the Control command in the Interact menu to quit all open applications Screen Is Locked You tried to use a command on a computer with a locked screen Unlock the screen using the Lock Screen command in the Interact menu then try the command again Screen Sharing Active Certain Apple Remote Desktop commands don t work on a client computer whose screen is being shared Choose Share Screen from the Interact menu to stop screen sharing on the computer Sleep Not Supported The computer cannot use the Sleep command 25 26 Message Description Slow Network Connection Your network connection isn t fast enough to support sharing multiple screens To share multiple screens the computers must be connected to Ethernet or another network of similar performance Unable to Delete Item The command to delete an item failed for an unknown reason Use the Control command in the Interact menu to delete the item If this doesn t work create a Disk Verification report to check and repair the computer s hard disk Where to Find More Information About Apple Remote Desktop For additional information related to Apple Remote Desktop try these resources You ll find more information in the Apple Remote Desktop Read Me file a
27. t one computer to the list Make sure you ve installed and set up computers with the Apple Remote Desktop client software before trying to add them to a list Select a computer s name in the left list click Add and enter the requested authentication information for the selected computer If you selected a Mac OS X computer you enter the user name and password of a user that has been enabled for Apple Remote Desktop on that computer If you select a Mac OS 8 or 9 computer you enter an administrator password that was set in the Remote Desktop Security application on that computer To add computers from the left list each computer must have a unique computer name You can also specify a range of IP addresses if necessary Apple Remote Desktop will search the range of addresses for computers whose dynamic addresses have changed each time you choose the list from the popup menu in the Computer Status window The administrator computer may appear in the left list if the computer has more than one network interface enabled such as an AirPort card and an Ethernet interface Important lf computers on your network have dynamic TCP IP addresses do not put computers that get their addresses from different DHCP servers in the same computer list For more help adding computers to a list see Apple Remote Desktop Help Using Apple Remote Desktop With Computers in an AirPort Wireless Network Using Apple Remote Desktop to observe or control clie
28. through the Apple Developer Connection website developer apple com techpubs macosx Essentials SystemOverview InstallIntegrate Installers html bh Q N To copy and install software using a package file Open Remote Desktop Select one or more computers in the computer status window Choose Install Package from the Manage menu Select a pkg or mpkg file and click Install During installation a progress bar appears on the administrator s screen No progress bars appear on the client computer The package copied to a remote computer is deleted if an error occurs during installation However a failed installation may leave behind other files created by the installer Note Client computers are not restarted automatically after an installation is complete If restarting is necessary use the Reboot command to restart selected computers after using the Install Package feature Using Different Types of Installers The Install Package feature only works with installers that use the pkg or mpkg file formats To use Remote Desktop to automate installations that use other file formats first use the Copy Items command to distribute the installer to client computers and then use the Open Application command to open the installer on each client computer You can then control the screen of each client computer and complete the installation process interactively Creating Reports You can create reports about computers to check their so
29. tor is using Apple Remote Desktop on a remote Open computer Ask the administrator to quit Apple Remote Desktop Applications Are Open You tried to erase a computer s hard disk when an application was open on the computer Do one of the following m Ask the user to quit all applications m Use the Logout command in the Manage menu a Use the Control command in the Interact menu and quit any open applications Application Not Found You tried to open an application that isn t installed on the client computer Install the application on the client You may be able to use the Copy Items command in the Manage menu to copy the application to the computer Make sure your licensing agreement allows you to copy the application Chatting With You tried to start a text chat with a user who is already using text Another Admin chat with another administrator Command Failed The last command did not work probably because certain applications are open on the client computer Do one of the following m Ask the user to quit all applications m Use the Logout command in the Manage menu m Use the Control command in the Interact menu and quit all open applications Try the command again If the command still fails try restarting the client computer 23 Message Description Command Not Authorized You do not have privileges to use the selected command with the client computer For a Mac OS X client check the administrato
30. uter s System Preferences You set access privileges separately for each user account on the computer Follow the steps in this section to set access privileges on each client computer that uses Mac OS X To make changes on a Mac OS X client you must have the name and password of a user with administrative privileges on the computer 2 3 To change privileges on each computer follow these steps On the client computer open System Preferences and click Apple Remote Desktop If necessary enter the user name and password of a user with administrative privileges on that computer To activate the Apple Remote Desktop client make sure to select Start Apple Remote Desktop client at system startup Select the checkbox of each user account that you want enabled for Apple Remote Desktop eer Remote Desktop oS 40a Show All Displays Sound Network Startup Disk cal Start Apple Remote Desktop client at system startup Name Kind Administrator Admin wv Ravi Patel B Mei Chen B F Allow user to do the following to this computer Generate reports C Send text messages Open and quit applications C Restart and shut down C Change settings O Copy items Delete and replace items Control and observe L Show when being observed Computer Information These fields are displayed in the System Information Report 1 3 2 4 Click the lock to prevent further changes Highlight a listed user whose access
31. ware on that computer activates and initiates the file transfer For more instructions about using the Set Scheduled Copy command see Apple Remote Desktop Help Note Before using Apple Remote Desktop to copy files from your administrator computer to a client computer that uses Mac OS X set the permissions for the files you want to copy as you want them to be on the client Copying Items to Mac OS X Clients Remote Desktop makes it easy to update items other than the system software on one or more Mac OS X client computers You may want to start by creating a disk image containing the Mac OS X applications and items you want to copy Alternatively you can copy files from any local disk such as a hard disk CD disk partition or other disk Note Ifa client computer is asleep when you attempt to copy items Remote Desktop will try to wake the client before issuing a copy command If a message appears and the copy does not proceed you should use Apple Remote Desktop to wake the target computer and then attempt the copy again For instructions on waking a client computer see Apple Remote Desktop Help When you use Copy Hard Disk all non system folders on the target computer are erased Files and folders on the disk containing system software are not erased this includes the System folder the main Library folder and invisible items Applications and other folders at the root level of the administrator computer s hard disk are copied to
32. xt messages C Open and quit applications on this workstation C Restart and shut down this workstation _ Change settings on this workstation C Copy items to and from this workstation C Delete and replace items on this workstation C Control and observe this workstation C Show me when am being observed Remote Desktop Security Password Administrators must know the Remote Desktop Security password to administer this workstation Change Password Workstation Info 71 3 2 4 Change Info 2 Make changes to the access privileges and password Your changes take effect immediately You can use the New button to define up to five sets of administrator privileges each with its own password This way you can give different administrators different privileges to the client computer For more information see About Access Privilege Settings on page 9 3 Ifyou want click Change Info and enter information about the computer This information appears in Apple Remote Desktop System Information reports For example you can enter an inventory number for the computer a serial number or a user s name and telephone number After you are finished you can delete the Remote Desktop Security application from the client computer as an extra security measure You may need to install it later if you want to make more changes About Access Privilege Settings Access privileges allow an Apple Remote Desktop adm

Apple Remote Desktop 1.2 for Mac

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