Symantec Norton AntiVirus For Macintosh 10.0 for Mac
Contents
1. Enabling and disabling Auto Protect Using the Global Threat Assessment widget Responding to emergencies What to do if a virus is found by Auto Protect 26 If a virus is found during a manual scan 27 About Norton AntiVirus Quarantine 28 Looking up virus names and definitions 29 Frequently asked questions Exploring the Symantec support Web site 31 What if I have problems installing oe 32 Why does Auto Protect fail to Start 32 Why does Norton AntiVirus report that a file is invalid or can t be found oo eee eeeeesseeeseeseeeseeeee 33 Why aren t all files Scanned n 33 8 Contents How do I rescan files that have already been Scanned cisl lalla lia 34 Why can t I update virus definitions using LiveUpdate cana 35 Service and support solutions Index Before installing Norton AntiVirus take a moment to review the system requirements System requirements To use Norton AntiVirus your computer must have one of the following supported Mac OS X operating system versions installed It must also meet the minimum hardware and memory requirements Macintosh OS X version 10 3 or later G3 processor or higher 128 MB of RAM 40 MBof available hard disk space for installation Internet connection required for LiveUpdate CD ROM or DVD ROM d2. estroy all copies of the Sof limitations on liability shall ermination Software and ware The isclaimers of warranties and damages and survive ocumentation is elivered Ex Works California U S A or Dublin reland respectively ICC INCOTERMS 2000 his Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed y both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Consumer Support PO Box 5689 Dublin 15 Ireland or iii Symantec Customer Service 1 Julius Ave North Ryde SW 2113 Australia 10 Additional Uses and Restrictions A In the event this Software contains the orton Security Center component any disclaimer of damages herein shall apply to such component Contents Chapter Chapter Chapter Chapter Chapter Installation SYSTEM FEQUIFEMENTS ossein Before installation u Installing Norton AntiVirus After installation uiiiii For more information ui Feature summary Virus and threat protection features 17 QUICK ACCESS features LL iii 19 Getting started Starting and quitting Norton AntiVirus
3. separate purchase This License does not herwise permit the licensee to obtain and use ontent Updates ae 3 Product Installation and Required Activation There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You gree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a computer to not more than a finite number of times for a finite number of computers This License and the Software containing enforcement technology require activation as further set forth in the documentation The Software will only operate for a finite period of time prior to Software activation by You During activation You will provide Your unique product key accompanying the Software and computer configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the documentation or as prompted by the Software the Software will cease to function until activation is complete which will restore Software functionality In the event that You are not able to activate the Software over the Internet or through any other method specified during the activation process You may contact Symantec Customer Support using the information
4. 22 finds a virus 26 Global Threat Assessment status indicator 23 troubleshooting 32 B Bloodhound 18 C CD ejecting 12 User Guide PDF 15 D Dashboard widget Global Threat Assessment 19 23 delete quarantined file 28 DOS virus repair 19 F features virus and threat protection 17 files quarantined 28 repair infected 27 finder contextual menu 19 G Global Threat Assessment Dashboard widget 19 23 glossary terms 14 H hardware requirements 9 Help accessing 14 knowledge base articles 31 tips for using 14 infected files repairing 27 installing Norton AntiVirus 9 11 password 11 problems 32 system requirements 9 je K knowledge base articles 31 L Late Breaking News 14 LiveUpdate description 18 trouble updating 35 login password 11 M messages Auto Protect 26 Mount Scan 18 Norton AntiVirus accessing help 14 installing 9 Service and Support Web site 31 version number 23 Norton QuickMenu 19 0 OS X versions supported 9 p Panther Mac OS X antivirus protection 17 password 11 protect See Auto Protect Q quarantine about 28 repair delete and restore files 28 QuickScan 34 quit Norton AntiVirus 21 R Read Me file opening on the CD 10 password 32 register connecting through America Online 13 Norton AntiVirus 13 repair infected files 27 quarantined file 28 requirements 9 restore quarantined file 28 S SafeZones 18 scan archives 19 QuickScan 34 w
5. a damaged or missing virus definitions file Norton AntiVirus 1 Uninstall Norton AntiVirus on page 11 2 Reinstall Norton AntiVirus 3 Run LiveUpdate and update your virus definitions This restores the current versions of the items in the Norton AntiVirus Additions folder Why aren t all files scanned Norton AntiVirus scans only those files for which your account has access privileges For example if you are logged on as an Administrator Norton AntiVirus scans all the files to which you have access as an Administrator If you are logged on as a standard user Norton AntiVirus scans only those files to which you have access as a standard user To only list scanned files In Preferences on the Scan tab check Do not list permissions errors when scanning 34 Frequently asked questions How do I rescan files that have already been scanned How do I rescan files that have already been scanned The Norton AntiVirus QuickScan file records whether you have already scanned a file using the currently installed virus definitions and libraries If not the file is scanned If you want all files to be scanned regardless you can use Norton AntiVirus to delete the QuickScan file located at the root of each disk In recent versions of Norton AntiVirus the file is named NAVMac800QSFile To remove the QuickScan file 1 Inthe Norton AntiVirus window on the File View tab check Show Invisible Files 2 Select your har
6. for which you are looking For tips on entering your search text click help at the bottom of the page 3 Check the area of the Web site that you want to search 4 Click search What if have problems installing See Installation on page 9 If you encounter any problems installing Norton AntiVirus try any of the following Restart Norton AntiVirus Reinstall Norton AntiVirus Copy the Norton AntiVirus installer from the Norton AntiVirus for Macintosh CD to your Mac and install from there You must know your administrator password to install Norton AntiVirus Why does Auto Protect fail to start If Auto Protect fails to load make sure that all engine files and virus definitions are installed Norton AntiVirus Auto Protect does not run without them Also make sure that Auto Protect is enabled Frequently asked questions 33 Why does Norton AntiVirus report that a file is invalid or can t be found To enable Norton Auto Protect 1 Open System Preferences 2 In System Preferences click Norton Auto Protect 3 Check Enable Norton Auto Protect You may need to click the padlock at the bottom of the Preference window and enter an Administrator name and password before you can enable Auto Protect Why does Norton AntiVirus report that a file is invalid or can t be found This is an indication that one of the files making up the virus definitions is damaged or otherwise invalid See Installing To repair
7. lower right corner of the widget click i The Global Threat Assessment widget displays the version of Norton AntiVirus you have installed the date you last updated your virus definitions and whether Auto Protect is active 24 Getting started Using the Global Threat Assessment widget Norton AntiVirus notifies you that it has detected a virus or other security risk when one of the following has occurred Auto Protect has found a virus while monitoring your computer A virus scan that you scheduled or started manually has found a virus With default settings Norton AntiVirus automatically attempts to repair any virus it finds If it can t repair the ile Norton AntiVirus safely quarantines the file so that it cannot harm your computer Usually Norton AntiVirus performs these repairs without any action by you In certain circumstances Norton AntiVirus asks you whether you want to repair delete or restore an infected ile Your responses determine what Norton AntiVirus does with the infected file For more information about a particular virus refer to the Symantec Security Response Web site 26 Responding to emergencies What to do if a virus is found by Auto Protect What to do if a virus is found by Auto Protect When a virus is found while Auto Protect is running an alert displays what happened and what your options are Read the alert message carefully to determine whether you need to do anythi
8. provided by Symantec during activation or as may be set forth in the documentation 2 4 Sixty 60 Day Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please contact Symantec Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes except in certain states and countries where shipping handling and taxes are refundable at any time during the sixty 60 day period following the date of purchase 5 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will e error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR MPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND ONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS
9. 14 Internet link in the Norton AntiVirus folder Installation 13 After installation Connecting to the Internet through America Online If you use America Online AOL as your Internet service provider ISP you must connect to AOL before you go to the Symantec software registration page or view Late Breaking News To connect to the Symantec Web site through AOL 1 Logon to AOL 2 On the AOL Welcome page click the AOL Internet browser 3 Move the AOL browser and any other open AOL windows out of the way Registering Norton AntiVirus You can register Norton AntiVirus from the Internet db If you use America Online AOL to connect to the Internet you need to log on to AOL first to register Norton AntiVirus See Connecting to To register Norton AntiVirus from the Internet a 1 Connect to the Internet through America Online on 2 Inthe Applications folder on your Macintosh open page 13 the Symantec Solutions folder and then double click Register Your Software Your default Internet browser displays the Symantec Service amp Support registration page 3 On the support page click home amp home office small business 4 On the support page click registration 5 On the register your software page select Norton AntiVirus for Macintosh 6 Select version 10 0 of the product Click continue 14 Installation For more information 8 On the register your software page fill in the required perso
10. 9 symantec Norton AntiVirus User Guide Norton AntiVirus for Macintosh User Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 10 0 PN 10405098 Copyright Notice Copyright 2005 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton AntiVirus and LiveUpdate are U S registered trademarks of Symantec Corporation Symantec Security Response is a trademark of Symantec Corporation Mac Macintosh Mac OS Tiger Panther and the Mac logo are trademarks of Apple Computer Inc Windows and DOS are registered trademarks of Microsoft Corporation America Online and AOL are r
11. NG THE DATE OF URCHASE aovo i US Mir Loum JT gt Ha i E Ti OH I mo use gt a td gt Z 3 TUPBNXTOVNTONYOURTOH DTLOOCOMDOCO moa UU 1 License The software and documentation that accompanies this license collectively the Software is the property of Symantec or its icensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the Software after Your acceptance of this license This icense governs any releases revisions or enhancements to the Software that Symantec may furnish to You Except as may be modified y a Symantec license certificate license coupon or license key each a License Module that accompanies precedes or ollows this license Your rights and obligations with respect to the use of this Software are as ollows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for a
12. Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 8 Export Regulation Certain Symantec products are subject to export controls by the U S Department of Commerce DOC under the Export Administration Regulations EAR see www bxa doc gov Violation of U S law is strictly prohibited You agree to comply with he requirements of the EAR and all applicable international national state regional and local aws and regulations including any applicable import and use restrictions Symantec products are currently prohibited for export or re export o Cuba North Korea Iran Iraq Libya Syria and Sudan or to any country subject to applicable trade sanctions You agree not to export or re export directl
13. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 6 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU O THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS E TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES N NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software les 7 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer
14. a SafeZone LiveUpdate Downloads and installs the latest program updates and virus definitions automatically to protect your computer against new threats Norton AntiVirus uses virus definition files to recognize viruses and intercept their activity Bloodhound Bloodhound is the Norton AntiVirus scanning technology technology for detecting new and unknown viruses It detects viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data contained in the file Feature summary Quick access features Windows virus Repairs Windows and DOS viruses so hidden PC viruses repair cannot be planted in your computer and spread to Windows computers Archived file Scans and repairs files inside archives such as sit files scanning Quick access features Using these features you can quickly access Norton AntiVirus tools and stay informed about the latest virus threats Tool drawer Access your antivirus tools Norton QuickMenu Access to Auto Protect settings Contextual Finder Virus scan any selected file from the Finder menu Global Threat View the top virus threats and latest virus threats from Assessment the Dashboard available in Mac OS X 10 4 or later Dashboard widget 19 20 Feature summary Quick access features These topics include general information about how to start and quit Norton AntiVirus and how to a
15. an t install using your current account s user name and password For security you must enter an Administrator user name and password before installing Norton AntiVirus Installation 11 Installing Norton AntiVirus Installing Norton AntiVirus You can install Norton AntiVirus from the Norton AntiVirus for Macintosh CD or from a file that you download To install Norton AntiVirus for Macintosh 1 Dooneofthe following If you are installing from a CD insert the Norton AntiVirus for Macintosh CD into the optical disk drive If the CD window doesn t open automatically from the desktop double click the CD icon to open it If you downloaded your copy of Norton AntiVirus double click the file that you downloaded 2 Double click Norton AntiVirus Installer 3 Inthe Welcome to the Norton AntiVirus Installer window click Continue 4 Review the Read Me text and then click Continue In the Software License Agreement window click Continue 6 Inthe agreement dialog box that appears click Agree If you click Disagree you cannot continue with the installation 7 Inthe Select a Destination window select the disk on which you want to install Norton AntiVirus and then click Continue Files from previous versions of Norton AntiVirus are deleted when you install Norton AntiVirus to the same directory as the old version 8 In the Easy Install window click Install If you have other Symantec products that includ
16. ccess more information Starting and quitting Norton AntiVirus You don t have to open the Norton AntiVirus program to be protected from viruses if you have Auto Protect running You do have to open Norton AntiVirus when you want to Start a manual virus scan of your computer Start a manual LiveUpdate session Schedule Norton AntiVirus to run unattended virus scans or LiveUpdate downloads Customize virus protection options To start Norton AntiVirus 1 Open the Applications folder 2 Double click Norton AntiVirus 22 Getting started Enabling and disabling Auto Protect Quitting Norton AntiVirus closes the Norton AntiVirus window but leaves Auto Protect and scheduled LiveUpdate events running To quit Norton AntiVirus Do one of the following On the Norton AntiVirus menu click Quit Norton AntiVirus Press Command Q Enabling and disabling Auto Protect By default Auto Protect guards against viruses as soon as your computer starts It checks programs for viruses as they run and monitors your computer for any activity that might indicate the presence of a virus Running a Norton AntiVirus manual scan is not necessary as long as Auto Protect is enabled Auto Protect interception prevents viruses from infecting your computer and you should keep Auto Protect turned on To disable Auto Protect temporarily On the Norton QuickMenu click Norton AntiVirus gt Disable Auto Protect When you disab
17. d disk 3 Select the QuickScan file If there are QuickScan files from previous versions of Norton AntiVirus select them as well Previous versions of Norton AntiVirus had QuickScan files named NAV QuickScan 5 0 NAV 6 0 QuickScan NAV 7 0 QuickScan or NAVMac8000SFile 4 Click Move To Trash 5 Click OK In certain situations Norton AntiVirus may leave the QuickScan file in place but delete its contents When this happens Norton AntiVirus provides a message informing you that the file s contents have been deleted You do not have to perform the next two steps when the QuickScan file s contents are deleted 6 Quit Norton AntiVirus 7 Inthe Finder click Empty Trash After you have deleted the QuickScan file the first scan with the new virus definitions will be slower Frequently asked questions 35 Why can t I update virus definitions using LiveUpdate Why can t update virus definitions using LiveUpdate In some rare cases such as immediately after the emergence of a new virus the LiveUpdate servers may be very busy and it may be difficult to get a connection In such cases keep making connection attempts and you should eventually be successful When using LiveUpdate make sure that your Internet connection is working by testing the connection with an Internet application such as your Web browser 36 Frequently asked questions Why can t I update virus definitions using LiveUpdate Service and support sol
18. e orton AntiVirus installed on your computer this button may be labeled Upgrade instead of Install 9 Inthe Authenticate window type your Administrator name and password and then click OK 12 Installation After installation 10 Click Continue Installation to confirm that you want to install Norton AntiVirus 11 Choose whether or not you want to run LiveUpdate LiveUpdate requires an Internet connection If you have an Internet connection you should run LiveUpdate to ensure your software is up to date 12 When installation is complete click Logout You must log out to complete the installation process If you can t eject the CD If you have trouble ejecting the CD after you restart your computer try one of the following Quit applications and close documents that are on the CD before ejecting If a CD is busy you cannot eject it Restart your computer Press and hold the eject button on the keyboard when your Macintosh restart chime sounds On a Macintosh computer with a slot loading CD ROM drive press and hold the mouse button while starting up to eject the CD For more information on how to eject a CD refer to the Mac Help After installation Now that you ve installed Norton AntiVirus you have the following options Register your software See Registering Norton AntiVirus on page 13 Check for late breaking news See Reading late breaking news on about your new software Use the page
19. e and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region or language under Global Support 40 Service and support solutions Worldwide service and support Service and support offices North America Symantec Corporation http www symantec com 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia http www symantec com region Level 2 1 Julius Avenue reg_ap North Ryde NSW 2113 61 2 8879 1000 Sydney Fax 61 2 8879 1001 Australia Europe Middle East and Africa Symantec Ltd http www symantec com region Consumer Services amp Support reg_eu PO Box 5689 353 1 811 8032 Blanchardstown Dublin 15 Ireland Latin America Symantec Brasil Portuguese Market Place Tower http www service symantec com br Av Dr Chucri Zaidan 920 Spanish 12 andar http www service symantec com mx Sao Paulo SP Brazil 55 11 5189 6300 CEP 04583 904 Mexico 52 55 5322 3681 Mexico DF Brasil SA 01 800 711 8443 Interior August 12 2004 Index A administrator password 11 alerts virus 25 26 America Online connecting to Symantec Web site 13 archive scanning for viruses 19 Auto Protect description 18 22 disabling 22 enabling
20. e symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Service and support solutions 39 Subscription policy Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide servic
21. ected files found by the scan Selecting the name of a file in the Virus Scan window enables you to repair delete or learn more about a file If Norton AntiVirus can t repair a file If Norton AntiVirus cannot repair the infected file first make sure you have scanned with the latest virus definitions If you are not sure that you have the latest definitions use LiveUpdate Then scan your hard disk with the latest virus definitions About Norton AntiVirus Quarantine Sometimes Norton AntiVirus detects an unknown virus that cannot be eliminated with the current set of virus definitions Norton AntiVirus prompts you to put the file in Quarantine or it quarantines it automatically Files that are in Quarantine have been removed from their original location on your computer and are isolated so that they cannot spread or reinfect your computer You can t view the file in the Finder or use the file while it is in Quarantine This prevents you from accidentally opening the file and spreading the virus Repairing deleting and restoring files in Quarantine The Quarantine window displays the items that Norton AntiVirus has detected as potentially harmful and has put in Quarantine to prevent the file from infecting your computer You can leave a file in Quarantine without doing any harm to your computer but you can t view the file in the Finder or use the file while it is in Quarantine Depending on whether you want to keep t
22. egin the task described Opening the User Guide PDF The User Guide is available in PDF format on the CD To open the User Guide 1 Insert the Norton AntiVirus for Macintosh CD into the CD ROM drive 2 Inthe CD window double click the Documentation folder 3 Double click Norton AntiVirus User Guide You can also drag the PDF to your hard disk if you want to keep a copy on your computer Tips for exploring the PDF When you open the PDF the table of contents appears in the margin In the table of contents click a heading to jump to that topic To search for a specific topic use the Find command on the Edit menu 16 Installation For more information Norton AntiVirus provides a variety of threat protection and quick access features that help you maintain the security of your computer Virus and threat protection features Norton AntiVirus monitors your computer for known and unknown viruses A known virus is one that Norton AntiVirus can detect and identify by name An unknown virus is one for which Norton AntiVirus does not yet have a definition Norton AntiVirus protects your computer from both types of viruses using virus definitions to detect known viruses and Bloodhound technology to detect unknown viruses Norton AntiVirus uses virus definitions and Bloodhound technology during scheduled scans and manual scans and Auto Protect uses them to monitor your computer constantly 18 Feature summar
23. egistered trademarks of America Online Inc Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Symantec License and Warranty Norton AntiVirus for Macintosh MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL TITY THAT WILL BE UTILIZING THE FTWARE REFERENCED BELOW AS YOU YOUR ONLY ON THE CONDITION THAT U ACCEPT ALL OF THE TERMS OF THIS ENSE AGREEMENT THIS IS A LEGAL AND FORCEABLE CONTRACT BETWEEN YOU SYMANTEC BY OPENING THIS KAGE BREAKING THE SEAL CLICKING ACCEPT OR YES BUTTON OR ERWISE INDICATING ASSENT CTRONICALLY OR LOADING T TWARE YOU AGREE TO THE TERMS AND DITIONS OF THIS AGREEMENT IF YOU OT AGREE TO THESE TERMS AND DITIONS CLICK THE I DO NOT ACCEPT NO BUTTON OR OTHERWISE INDICATE FUSAL MAKE NO FURTHER USE OF THE FTWARE AND CONTACT SYMANTEC STOMER SERVICE FOR INFORMATION ON W TO OBTAIN A REFUND OF THE MONEY PAID FOR THE SOFTWARE LESS PING HANDLING AND ANY LICABLE TAXES EXCEPT IN CERTAIN S AND COUNTRIES WHERE SHIPPING DLING AND TAXES ARE REFUNDABLE ANY TIME DURING THE SIXTY 60 DAY RIOD FOLLOWI
24. he file you can repair delete or restore quarantined files from the Quarantine window Responding to emergencies 29 Looking up virus names and definitions O An administrator password is required to perform actions on files in Quarantine To repair delete or restore a file in Quarantine 1 Open Norton AntiVirus 2 On the Tools menu click Quarantine 3 Ifthe buttons in the Quarantine window are dimmed click the lock icon and type an administrator name and password 4 Inthe Quarantine window select the file you want to take action on Your options are Repair Use Repair if you want to try to repair a quarantined file because the file contains information that you want to keep Use this action if you have received new virus definitions since the file was added to Quarantine New virus definitions may be able to repair a file that couldn t previously be repaired Delete If you don t need the contents of the file in Quarantine you can permanently remove it from your computer by clicking the Delete button Restore If you re sure the file in Quarantine does not contain a virus you can move the file back to its original location on your computer by clicking the Restore button Restoring a file does not repair it Looking up virus names and definitions You can look up a virus name from within Norton AntiVirus The Virus Definitions Info window lists the viruses in the current virus definitions file You can export t
25. he list to a text file You can also search the list for a specific virus To make sure you have the latest virus definitions run LiveUpdate To look up virus names 1 On the Tools menu click Virus Info 2 Type the name or part of the name of the virus 30 Responding to emergencies Looking up virus names and definitions The Virus Definitions Info window can provide you with detailed information about a virus if you have an active Internet connection Detailed information is obtained from the Symantec Security Response Web site and displayed in separate window To look up detailed information about a virus 1 Inthe Virus Definitions Info window click the name of a virus 2 Click Learn More Looking up virus definitions on the Symantec Web site Because of the large number of viruses the Virus Definitions Info file does not include descriptions of each virus The Symantec Security Response Web site contains a complete list of all known viruses and related malicious code along with descriptions To look up virus definitions 1 Point your browser to the Symantec Security Response Web site at http securityresponse symantec com 2 Click View all virus threats 3 Doone of the following Type the name of a virus for which to search Scroll through the alphabetical list to locate a virus 4 Click a virus s name to read its description Frequently asked questions This section addresses some frequently enc
26. ith new virus definitions 34 Security Response Web site Symantec 30 Service and Support 37 Service and Support Web site Symantec 31 32 start Norton AntiVirus 21 T Technical Support 37 Tiger Mac OS X antivirus protection 17 Global Threat Assessment widget 23 Tool drawer 19 troubleshooting 31 Index 43 U User Guide PDF 15 V viruses alerts 25 27 definition date 23 Global Threat Assessment widget 23 information 29 30 QuickScan 34 repairing infected files 27 Symantec Security Response Web site 30 viewing descriptions 30 WwW Web site Symantec Security Response 30 Symantec Service and Support 31 Windows virus repair 19
27. le Auto Protect the Norton QuickMenu changes the icon for Norton AntiVirus to remind you that you have disabled your protection i Do If you have turned off Auto Protect you should enable it as soon as possible To enable Auto Protect On the Norton QuickMenu click Norton AntiVirus gt Enable Auto Protect Getting started 23 Using the Global Threat Assessment widget Using the Global Threat Assessment widget Users running Mac OS X version 10 4 Tiger or later versions of Mac OS X can use Dashboard Dashboard is an application that provides quick access to a collection of simple tools called widgets When you install Norton AntiVirus on a Macintosh capable of running Dashboard the installation includes the Global Threat Assessment widget Global Threat Assessment uses your Macintosh s Internet connection to display a current list of both the top two threats and three newest threats from Symantec s Security Response Web site To view the Global Threat Assessment widget 1 Activate Dashboard and then display the Dashboard widget bar Consult Mac Help for the various ways you can activate Dashboard 2 Inthe Dashboard widget bar click Symantec Alerts 3 Inthe Global Threat Assessment widget do any of the following Click the name of a virus threat The Global Threat Assessment widget opens your Web browser and displays detailed information about a virus threat from Symantec s Security Response site In the
28. nal information and then click submit registration A screen is displayed confirming that your registration information has been processed Reading late breaking news Norton AntiVirus creates a Late Breaking News link This link lets you see the latest information for your installed software To read late breaking news See Connecting to 1 Connect to the Internet the Internet ars 2 Inthe Norton AntiVirus folder double click Late through America Online on Breaking News page 13 Your default Web browser displays the Symantec Late Breaking News Web page for your product For more information The product documentation provides assistance for using Norton AntiVirus You can find the information that you need on your computer and on the Web Accessing Help Opening Help in Norton AntiVirus displays the Apple Help Viewer where you can access a list of Help topics To access Help At the top of the main window on the Help menu click Norton AntiVirus Help Tips for exploring Help To search for a specific topic in the search field at the top of the Help window enter a term s Terms that are underlined and blue in the text are defined in the glossary Click the word to go to its definition Click the left arrow button to return to the topic Installation 15 For more information Links to related topics appear at the end of a topic Some topics include links that open the window in which you can b
29. ng Resolution Your action Repaired infected file Asks for your approval before repairing infected file Unable to repair infected file None needed Approve the repair If you don t repair the file it is left as it is on your computer If you have set the Auto Protect Repair preference to Manually repair infected files Auto Protect informs you of infected files and asks for your approval before repairing them See To manually repair an infected file that has been detected but not repaired on page 26 Open Quarantine In a few cases Auto Protect may not be able to repair an infected file whether or not you have preferences set to Automatic Repair With default preferences on if Auto Protect cannot repair a file it puts itin Quarantine See Repairing deleting and restoring files in Quarantine on page 28 To manually repair an infected file that has been detected but not repaired In the Norton AntiVirus Alert click Yes to repair the file If the file cannot be repaired Auto Protect automatically quarantines it Do not click No in the Norton AntiVirus Alert unless you are sure the file is safe If you do not repair a detected file it is left as it is on your computer Responding to emergencies 27 If a virus is found during a manual scan If a virus is found during a manual scan If you are scanning with Norton AntiVirus and a virus is found the scan window shows you the name of
30. not received a permission in a License Module G use the Software in any manner not authorized by this license nor H use the Software in any manner that contradicts any additional restrictions set forth below 2 Content Updates Certain Software utilize content that is updated from time to time including but not limited to the following Software antivirus software utilize updated virus definitions content filtering software utilize updated URL lists some firewall software utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring
31. ountered problems and troubleshooting steps If you cannot resolve your problem using this information consult the Read Me file on the Norton AntiVirus for Macintosh CD or in the Symantec Solutions folder For a comprehensive list of the latest troubleshooting tips see the Symantec Service and Support Web site at www symantec com techsupp Exploring the Symantec support Web site The Symantec support Web site provides extensive information about Norton AntiVirus You can access free online support to find information about product subscriptions product registration and common support issues Fee based phone support is also available to help solve your problem To explore the Symantec support Web site 1 On the Internet go to www symantec com techsupp 2 On the support Web page under home amp home office small business click Continue 3 Onthe home amp home office small business Web page click access free online support 32 Frequently asked questions What if have problems installing 4 Follow the instructions on the Web site to get the information you need If you cannot find what you are looking for using the free online support pages you can call Symantec to use fee based technical support services or you can search the Web site To search the Symantec support Web site 1 Ontheleftside of any Web page in the Symantec support Web site click search 2 Typea wordor phrase that best represents the information
32. rchival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this license and E use the Software in accordance with any additional permitted uses set forth below You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received and installed a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have
33. rive Norton AntiVirus does not support Mac OS X versions earlier than 10 3 If you want to install Norton AntiVirus on Mac OS X you must upgrade to Mac OS X 10 3 or a later version 10 Installation Before installation Before installation Before installing Norton AntiVirus you should read the Read Me file for the latest installation information To install Norton AntiVirus you must enter an Administrator name and password If you re not sure if your account is an Administrator account see Checking your login type on page 10 Reading the Read Me file The Read Me file contains a summary of what s new and changed in Norton AntiVirus as well as installation tips It contains information that was unavailable at the time that the User Guide was published To read the Read Me file 1 Insert the Norton AntiVirus for Macintosh CD into your optical disk drive 2 Inthe CD window double click Read Me Checking your login type The installation procedure requires that you enter an Administrator name and password If you do not know if your login is an Administrator login you can check it in System Preferences To check your login type 1 On the Apple menu click System Preferences 2 Click Accounts Your login name and type are listed If your account is an Administrator account you can install Norton AntiVirus software using your current user name and password If your account is a Standard account you c
34. the infected file Usually infected files are repaired or quarantined automatically and you don t have to do anything else To determine if the file was repaired or if you need to take further action check the status of the file in the scan window If the file was not quarantined you can attempt to repair or delete the file To check the status of infected files in the scan window In the Virus Scan window under Scan Results select the infected file Repairing infected files If an infected file in the scan window was not repaired or placed in Quarantine you can initiate the repair yourself To repair infected files 1 Inthe scan results list select the files to repair 2 Click Repair 3 After repairing all infected files scan your disks again to verify that there are no other infected files 4 Check the repaired files to make sure that they function properly For example if you repaired a word processing program edit a document using the word processing program to make sure that it has been repaired correctly If you have set Auto Protect to ignore removable media you can use Norton AntiVirus to scan and repair removable media manually To repair infected removable media 1 Open Norton AntiVirus 2 Inthe Norton AntiVirus main window select the media to scan 28 Responding to emergencies About Norton AntiVirus Quarantine 3 Click Scan Repair The Virus Scan window displays the name and status of any inf
35. utions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters a Locate resellers and consultants in your area Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware For upgrade orders visit the Symantec Store at http Www symantecstore com 38 Service and support solutions Technical support Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http servic
36. y Virus and threat protection features Norton AntiVirus for Macintosh version 10 0 includes these antivirus features Auto Protect Provides virus and threat protection as soon as you start your computer and constant protection while you work It eliminates viruses including macro viruses and quarantines and repairs damaged files It also checks for viruses every time you use software programs on your computer insert CDs or other removable media use the Internet receive email or copy or save files to your computer Mount Scan Scans removable disks including CDs Zip disks and flash drives to ensure that they don t contain viruses Mount Scan allows you to select the kinds of media that Auto Protect scans for viruses when you use them with your computer This feature lets you prevent scanning of specific types of CDs and DVDs or an iPod that you know are virus free and that you don t want scanned every time you use them with your computer SafeZones SafeZones are locations you designate on your computer that are protected automatically Whenever a file is copied changed or added within a SafeZone Auto Protect scans the file for viruses You can select specific folders on the computer as SafeZones or select the entire hard disk as a SafeZone If you select the entire hard disk as a SafeZone Auto Protect scans every file that is created copied or modified on your hard disk By default your entire computer is considered
37. y or indirectly any product to any country outlined in the EAR nor o any person or entity on the DOC Denied Persons Entities and Unverified Lists the U S Department of State s Debarred List or on the U S Department of Treasury s lists of Specially Designated Nationals Specially Designated Narcotics Traffickers or Specially Designated Terrorists Furthermore You agree not to export or re export Symantec products to any military entity not approved under the EAR or o any other entity for any military purpose nor will You sell any Symantec product for use in connection with chemical biological or nuclear weapons or missiles capable of delivering such weapons 9 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications etween the parties This Agreement shall erminate upon Your breach of any term contained herein and You shall cease use of and
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