Paxar Monarch 9830 Thermal Printer
Contents
1. Accessories International Fonts Internal TwinAx CoAx Protocol Converter LAN Print Server RJ 45 Connector 10BaseT BNC Connector 10Base2 Printhead Assembly Kit Ribbon Take up Core available in two three or four inches To order supplies or call customer support use the number on the back of this manual A 4 Specifications amp Accessories USING ADVANCED FEATURES L This appendix contains information about changing the print contrast print speed or enabling immediate commands These procedures are only for System Administrators Adjusting Print Contrast For this printer the print contrast range is 390 to 1000 Defining the Print Control Packet Use the print control packet C to set the contrast print and margin adjustment print speed and printhead width Syntax I C contrast print adj margin adjust speed adj ph width C1 C Print Control Packet C2 contrast 390 to 1000 0 is the default C3 print adj 99 to 99 in 1 300 inch O is the default Adjusts where data prints vertically on the supply Increase the print position to move print up decrease to move print down C4 margin adj 99 to 99 in 1 300 inch O is the default Adjusts where data prints horizontally on the supply Increase the margin position to move print to the right decrease to move print to the left Margin and print position are format adjustments They will not affect the supply position disp2. Change supply Adjust the print contrast Check wide narrow knobs Try the narrow setting first if the printing is too light use the wide setting Check ribbon Heavy printing Clean the printhead Change supply Adjust the print contrast Check wide narrow knobs Try the narrow setting first if the printing is too light use the wide setting Check ribbon Voids in printing Clean the printhead Change supply type Check ribbon Serial bar codes do not scan Use a print speed of 2 5 IPS Adjust the print contrast If you cannot fix a problem call Technical Support Error Messages Troubleshooting 5 3 You may receive the following types of error messages Data Errors Communication Errors Some errors numbered 400 438 and 500 574 are internal software errors Errors numbered 900 999 are hard printer failures If you cannot clear an error turn off the printer wait several seconds and then turn on the printer Call Technical Support if you receive any error message not listed in this chapter Data Errors Errors 001 to 405 and 429 to 435 are data errors This type of error indicates that incorrect data was sent to the printer and the printer is ignoring it Your System Administrator should correct the packet and send it back to the printer Error Description Action 001 Packet ID number must be 1 to 999 002 Name must be 1 to 8 characters inside quotes or a printer assigned
3. Contrast adjustment must be 390 to 1000 dots Print adjustment must be 99 to 99 dots Margin adjustment must be 99 to 99 dots Speed adjustment is invalid Primary monetary symbol is invalid Secondary symbol selection must be 0 none or 1 print secondary sign Monetary decimal places must be 0 to 3 Character string length in Packet E must be 5 MPCL control characters or 7 ENQ IMD command character Baud rate selection must be 0 1200 1 2400 2 4800 3 9600 4 19 2 or 5 38 4 Word length selection must be 0 7 bits or 1 8 bits 269 270 271 272 273 282 283 284 285 286 287 290 291 292 310 311 314 Stop bits selection must be 0 1 bit or 1 2 bits Parity selection must be 0 none 1 odd or 2 even Flow control selection must be 0 none 1 DTR DSR 2 CTS RTS or 3 XON XOFF Internal code page selection must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Cut adjustment must be 300 to 300 dots RS232 Trailer string is too long Use a maximum of 3 characters ENQ Trailer string is too long Use a maximum of 3 characters The buffer type must be T transmit R receive I image F format batch data and graphics D downloadable fonts or V vector scalable fonts The storage device type must be N non volatile RAM or R volatile RAM The buffer size is invalid The printhead width must be O Action must be 0 disable
4. 0 0 0 0 B 1 1 0 0 0 TOTAL INCHES 0000165 C 0 0 0 0 0 0 HI ENERGY INCHES 0000000 D 1 0 2 VOLTAGE 36 53 E to ibi 77 7 Od Oa CONTRAST POT 000 F 3 1 0 0 1 PARA 100 PH RESISTANCE 0840 6 0 65 65 BAD DOTS 000 M D N 1280 M F N 640 MEMORY 1024KR 256KN M I R 3300 M R R 80 OPTIONS M R P X M T R 20 M V R 3840 DIPSH 0000000000000000 The first label shows the printer s configuration by packet A G The second label shows the model number software version stock count voltage print contrast printhead resistance number of bad dots installed options and DIP switch settings If test labels do not print press Feed and try again If that does not solve the problem call Technical Support 5 2 Troubleshooting Troubleshooting This section helps you correct some problems that may occur Action Problem Error message appears Turn off the printer wait fifteen seconds and during startup then turn on the printer Call Technical Support if the error message reappears Does not print Check supply Check ribbon Send a corrected format and batch packet Does not feed Set wide narrow knobs correctly Try the narrow setting first if the printing is too light use the wide setting Partially printed data Clean the printhead Send a corrected format packet Printing shadows or smears Clean the printhead Change supply Check ribbon Light printing
5. Adjusting the Print Contrast You may need to adjust the print contrast if the printing is too light or too dark Having the correct print contrast is important because it affects how well your bar codes scan and how long your printhead lasts We recommend you check the bar code print quality with a bar code verifier Using a thin screwdriver turn contrast knob clockwise for darker print turn counter clockwise for lighter print You only have to turn the contrast adjuster slightly 4 10 Care and Maintenance Replacing the Fuse The printer is shipped with a 115 volt or 220 volt slo blow fuse To replace the fuse 1 Disconnect the printer from the power source 2 Use a screwdriver to pry open the fuse box in the back of the printer as shown Fuse Box Fuse 3 Remove the old fuse and insert a new one 4 Slide the fuse box back into the printer Care and Maintenance 4 11 4 12 Care and Maintenance TROUBLESHOOTING 5 This chapter provides information about printing a test label solutions to minor printing problems explanations of error messages you may receive while using the printer Troubleshooting 5 1 Printing a Test Label To print test labels Press Feed and Pause simultaneously Hold for one second and release Labels similar to these print PAXAR PAXAR MODEL H3840 S H Version6 2 0 0 MODEL M9840 S H Version6 2 0 0 A 0
6. a steady amber light when paused The printer shows a blinking amber light when there is a data communication or data formatting error See the status code box for the error code The printer also shows a blinking amber light when it s ready to print a label in the On Demand mode See Chapter 3 Printing for more information Button Functions Feed Pause Feed and Pause Feed and Clear Prints a label in the On Demand mode Feeds a blank label if there is no print job Prints a label with error information that is useful to your System Administrator if an error is displayed Pauses the current print job or resumes a paused print job When the Paused light is on the job is paused Prints a test label when you press the buttons at the same time Allows you to adjust print positions from paused mode See Chapter 3 Printing for more information Getting Started 1 5 Clear Clears an error Cancels the current print job Cancels all queued print jobs if pressed for two seconds Also clears the communication queue and cancels any packet being received To cancel a single or all queued print jobs the printer must be in paused mode before Clear is pressed Status Code Box The status code box displays a three digit error code to identify any problem the printer may have For a description of the problem look up the error code in Chapter 5 Troubleshooting If there i
7. in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks MONARCH is a registered trademark of Monarch Marking Systems Inc 9830CL is a trademark of Paxar Corporation Centronics is a registered trademark of Centronics Data Computer Corporation Paxar is a trademark of Paxar Corporation Paxar Corporation Systems Group 1 Wilcox Street Sayre PA 18840 Warranty Information Limited Warranty PAXAR Systems Group Division of PAXAR Corporation extends the following warranties to the original purchaser of a PAXAR 9830CL which has been installed and operated using recommended procedures and operating conditions Parts Parts found defective in material or workmanship will be replaced at no charge for a period of six months following the machine s shipment date Parts damaged by negligence abuse or normal wear are not covered PAXAR 9830CL parts classed as normal wear items include print heads feed rol
8. lt crsgsswiuye ris pur ates dace erae ds 1 4 Button Functions replete RE RUSRETDEECRERE ER ECE RR ERE 1 5 Slatus Code BOX ar cpi d aer CRUS e tee ad TR 1 6 Setting Dip Switches oe ERE EE Rn ERE EXE E RR 1 6 DIP Switches i ie eot a eer PH ee IR P el 4 91 1 7 LOADING SUPPLIES Se TS tor nh run nte BP ett gue ue papa bd 2 1 Loading Labels i2 inen a SAP RES ARREST igs 2 2 Loading RIBBON us rd ctor eR R 49 Meee eee dir EHE 2 7 PRINTING e sareren ieie radente tek er ean nice Babee EGTER ed 3 1 Printing 5 ep IRR seek ees Ep e EO Re 3 1 On Demand Mode Printing 0 cece cece eee eee 3 1 Printing an Error Label roo t e 3 2 Using Batch Separators us ER Exe xr ES ER EBD Ee tees 3 2 Adjusting Print Positions exer xx 3 3 Printing the Euro Dollar Symbol 0 0 e cece eee eee eee 3 4 Entering Care Symbols and Special Characters 0000e eee 3 4 Font Samples eiee a eee eae EE CARE AND MAINTENANCE noaua 4 1 Clearing Label Jams occu REPRE EP weet ein et eee es 4 2 R IUT coo terres as EYP SEEN Tap IER neue MU ED UESS 4 2 Replacing the Printhead inre oen b ex ERR EC rns 4 6 Adjusting the Wide Narrow Knobs e 0cee cece cece eee ee 4 9 Adjusting the Print Contrast eee d peas 4 10 Replacing the Fuse esce po E E RREYEXIERR LEES 4 11 TROUBEESHOOTING cases Seiten euaak bias RAE Ra Da RR Da RR EE MEE 5 1 Printing lest Label vcr ede obe beoe werte eid eO gence 5 2 Troubleshooting 5 cse ERR IRE I
9. name 003 Action must be A add or C clear 004 Supply length is invalid 005 Supply width is invalid 006 Storage device must be R volatile RAM 007 Unit of measure must be E English M Metric or G Dots 010 Field ID number is outside the range 0 to 999 011 Field length exceeds 2710 012 5 4 Troubleshooting 012 014 015 016 017 018 020 021 022 023 024 025 030 031 032 033 040 Row field position is greater than the maximum stock dimension Column field position is greater than the maximum stock dimension Font selector is invalid Character rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree Field rotation must be 0 0 degree 1 90 degree 2 180 degree or 3 270 degree Field restriction must be V variable or F fixed Code page selection defined in the field must be 0 Internal 1 ANSI 2 DOS 437 or 3 DOS 850 Vertical magnification must be 1 to 7 Horizontal magnification must be 1 to 7 Color must be B D O R or W Intercharacter gap must be 0 to 99 dots Field justification must be B balanced C centered E end L left or R right Data length is outside the range 0 to 2710 Bar code height must be at least 20 English 51 Metric 40 Dots or is not within the supply dimensions Human readable option must be 0 1 5 6 7 or 8 Bar code type is invalid Bar code density is invalid Line th
10. 4 106 G 2 Bl L KI 105 32 The following table shows the characters available with Font 72 and Font 73 Font 72 is a 15 point font and Font 73 is an 18 point font AN Ol 104 3 6 Printing CARE AND MAINTENANCE KA This chapter tells you how to clear label jams clean the printhead and platen roller replace a printhead adjust print contrast replace a fuse CAUTION Do not use sharp objects to clean the printhead This may damage the printer and void your warranty Care and Maintenance 4 1 Clearing Label Jams When you are printing and a jam occurs the Supplies light on the printer s front panel blinks To clear the jam 1 Turn off the printer 2 Open the cover and printhead assembly 3 If necessary remove the label roll and ribbon 4 Remove the jammed labels and reload the label roll 5 Close the printhead assembly and turn on the printer 6 Press Feed to position the supply under the printhead Cleaning The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead and platen roller if there is any adhesive build up in the supply path TO IET HEH whenever you load new supplies Ht H In daily if your printer is in an excessively IHI T dirty hot or humid environment aaudsbBll2785201 when you see voids in the print as sho
11. AUTION Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information 4 Place the roll of supply on the supply holder Make sure the supply unrolls from the top as shown Supply Holder Guides Loading Supplies 2 3 Do not pick up the printer by the supply holder 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely 6 Push down on the supply lever to unlock the supply guides 7 Lay the label strip across the supply guide and thread the supply between the ribbon bar and peel bar Peel Bar Ribbon Bar y p CAUTION Make sure the supply is straight in the supply path and aligned with the printhead 2 4 Loading Supplies 8 Tuck the supply under the nibs Nibs Supply Lever Make sure a few inches of supply are past the front end of the printer 9 Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place 10 Hold the printhead assembly by the printhead tab while pressing down on the printhead release Loading Supplies 2 5 11 Close the printhead by pressing down on the thumb well until you hear it click into place Thumb Well 12 Close the cover 13 Press Feed to position the supply under the printhead You may need to adjust the wid
12. Operator s S 2 DS Paxar E 9830 C L Printer W TC9830CLOH Rev C 12 98 1998 PAXAR Corporation All rights reserved Each product and program carries a respective written warranty the only warranty on which the customer can rely Paxar reserves the right to make changes in the product the programs and their availability at any time and without notice Although Paxar has made every effort to provide complete and accurate information in this manual Paxar shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 1998 Monarch Marking Systems Inc All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Monarch Marking Systems Inc WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated ina commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference
13. Turn off the printer and let it cool 751 Printer didn t detect a sense mark when expected 752 Printer detected a sense mark in the wrong place 753 Printer detected a sense mark that is too long Troubleshooting 5 13 754 755 756 757 758 759 760 761 762 763 764 765 768 770 771 5 14 Troubleshooting Out of ribbon or ribbon jam Check or load ribbon Remove any slack in the ribbon by turning the take up reel clockwise Load a new ribbon Printhead is open Close the printhead Out of supplies Load supplies Reload supplies supply length mismatch The supply was not seen or the On Demand sensor is not working correctly Check for a supply jam Clear the supply path or reload supplies This error may occur if you remove a label too quickly in the On Demand mode The printer does not recalibrate after this error Knife is not moving Call Technical Support Knife jam Call Technical Support Stacker is full or jammed Empty the stacker before continuing Low battery Recharge the battery Waiting to dispense label Press Feed Verifier failure Call Technical Support Printhead failure Replace the printhead or call Technical Support Printhead has more than 10 bad dots or is not connected Make sure the prinhtead is connected and if necessary replace the printhead The print motor is not ready Call Technical Support The format specified by the application was not found Reload you
14. crementing amount must be 0 to 999 Security value for a PDF417 bar code must be O to 8 Narrow element value is less than 1 or greater than 99 Wide element value is less than 1 or greater than 99 Dimension must be 1 to 30 for a column or 3 to 90 for a row Truncation code must be S standard or T truncated bar code Aspect code must be C columns or R rows Option definition must be S set or T template Input device must be D Default H Host K Keyboard N None or S Scanner Pad direction must be L from left or R from right Pad character is outside the range 0 to 255 Check digit selection must be G to generate check digit Primary or secondary price format is outside the range 1 to 15 Data type restriction is outside the range of 1 to 6 Option is not valid for the field Troubleshooting 5 7 224 251 252 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 5 8 Troubleshooting Bar code Intercharacter gap must be 0 to 99 in printer dots Power up mode must be 0 online or 1 offline Language selection must be 0 English Batch separator code must be O off or 1 on Slash zero selection must be 0 standard zero or 1 slash zero Supply type must be 0 black mark 1 die cut or 2 continuous Ribbon selection must be 0 direct or 1 transfer Feed mode must be 0 continuous or 1 On Demand Supply position is outside the range
15. e narrow knobs depending on the width of your supply See Chapter 4 Care and Maintenance for more information 2 6 Loading Supplies Loading Ribbon Make sure the printer is configured to use a ribbon To load ribbon 1 Open the cover 2 Unlock the printhead by turning the retaining latch 3 Lift printhead assembly using the printhead tab until the assembly locks into place Printhead Tab Deflector Tab CAUTION Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information Loading Supplies 2 7 4 Push the deflector tab down Deflector Tab 5 Slide the extra ribbon core on the take up reel as far as it will go with the writing on the end of the core facing out Use your empty ribbon core as the take up core The take up core only fits on the take up reel one way An extra take up core is available See Accessories in Appendix A for more information 6 Remove the new ribbon from the package as shown Do not wrinkle or crush the new ribbon CAUTION Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead 2 8 Loading Supplies 7 Slide the ribbon onto the back reel as far as it will go with the writing on the end of the core facing out The ribbon roll only fits on the reel one way Carefully unw
16. ense position or backfeed distance C5 speed adj Print speed in inches per second IPS Use 40 4 0 IPS C6 ph width Width of the printhead in dots Use 0 for this printer Using Advanced Features B 1 Example 1 C 200 50 30 40 0 Uses a print contrast of 200 moves print 0 17 inch closer to the bottom of the supply 50 300 inches and 10 inch to the left on the supply 30 300 inches prints at four inches per second and uses the default printhead width Defining the Monetary Formatting Packet The monetary formatting packet D selects the monetary symbols to print for a price field Use the monetary formatting packet to select primary and secondary monetary symbols and designate the number of digits to appear at the right of a decimal Syntax I D cur_sym secondary decimals D1 D Monetary Formatting Packet D2 cur_sym Currency Symbol Options 0 No symbol 1 USA Dollar default all printers 2 UK Pound 3 Japan Y Yen 4 Germany m Deutsche Mark 5 France F Franc 6 Spain P Peseta 7 Italy L Lira 8 Sweden Kr Krona 9 Finland X Markka 10 Austria Shilling 11 India Rs Rupee 12 Russian 6 Ruble 13 Korean W Won 14 Thai B Baht 15 Chinese Yuan 16 Euro Dollar Euro Dollar NOTE To use these symbols select the internal symbol set D3 secondary Secondary Sign Options 0 No secondary sign default all printers 1 Print secondary sign all print
17. er OFF Verifier Installed ON Supply Type Die Cut or Edge Aperture OFF OFF Black Mark OFF ON Continuous ON OFF Center Aperture ON ON Ribbon Transfer OFF Direct ON Feed Mode Disable On Demand OFF Enable On Demand ON Values in bold indicate the default setting RTS CTS Flow Control Normal Mode No Verifier Continuous Supply Transfer and Continuous Mode Requires a special cable 1 8 Getting Started LOADING SUPPLIES 2 This chapter describes how to load a roll of supply and a ribbon roll You can use Paxar s 9830CL fabric label kits containing perforated fabric labels and ribbon If you switch from black mark to continuous supplies make sure the DIP switches are set correctly Make sure you use only approved Paxar supplies See Appendix A Specifications and Accessories for a list of Paxar supplies or contact your Paxar Representative for more information CAUTION The width of the ribbon must be greater than the supply width Since some supplies are more abrasive to printheads than others using a ribbon wider than your supply helps protect the printhead Replacement printheads are expensive Loading Supplies 2 1 Loading Labels Make sure the printer is configured for the correct supply type To load a roll of labels 1 Open the cover ll 2 2 Loading Supplies 3 Lift printhead assembly using the printhead tab until the assembly locks into place C
18. ers NOTE Secondary symbols only print if you designate at least one decimal place D4 decimals B 2 Using Advanced Features Number of digits to the right of the decimal Options 0 No digits all printers 1 One digit all printers 2 Two digits default all printers 3 Three digits all printers Example I D 1 1 2 i Prints the dollar sign uses a secondary symbol and places two digits to the right of the decimal Using Immediate Commands Use the control characters packet E to change the MPCLII control characters enable and disable the immediate commands and change the default terminator character for job requests and ENQ s Changes take effect with the first character following the end of header character of the configuration packet Each control character must be unique and cannot appear anywhere else in your packet except within quotation marks You can customize the trailer characters to work with your host Wait two seconds for the new characters to take effect before sending packets using the new characters Use the following syntax for the control characters packet Notice all but the first parameter are within quotation marks Using Advanced Features B 3 Syntax 11 E1 E E2 ANSI_cd E3 string 1 E4 string 2 E ANSI cd stringl string2 Control Characters Packet 123 Start of header left bracket 044 Parameter comma separator 034 Quoted st
19. fications Supply Types Fabric Label Kits Paxar Systems Paxar Europe Fabric Sizes Thermal Transfer Perforated Fabric Labels Kits include fabric and ribbon The fabric is available in standard widths ranging from 1 0 inch 25 mm to 1 75 inches 45 mm perforated to standard lengths The fabric is available in 35 mm or 50 mm widths 4800TWT Paxar Systems 2035NWT Paxar Europe Supplies are available in widths ranging from 1 0 inch 25 mm to 4 25 inches 108 mm and lengths ranging from 1 0 inches 25 mm to 12 5 inches 318 mm Contact your Paxar Representative for more information about kits and approved supplies Additional configurations may be available A 2 Specifications amp Accessories Ribbon Specifications Ribbon Storage Ribbon Type Ribbon Widths Do not leave ribbon in direct sunlight high temperatures or high humidity DK1111 Paxar Systems CL1111 Paxar Europe DK1111 is available in the following widths 1 3 inches 33 mm 1 61 inches 41 mm 2 16 inches 55 mm 4 1 inches 105 mm CL1111 is available in the following widths 40 mm 50 mm For best results use a ribbon that is 0 25 inches 6 35 mm wider than your fabric Ribbon Length 23 600 inches 600 meters Contact your Paxar Representative for more information about approved ink products Additional configurations may be available Specifications amp Accessories A 3
20. hanged NOTE Printer ignoros this command if printing SD or Disables the status polling feature by turning off the status Scd polling control character Sets the status polling control character to the ASCII value given by the d parameter The value of d can be any ASCII character TP Prints a test label set NOTE Printer ignores this command if printing The table represents the defined immediate command control character as and the defined status polling control character as d You may define these characters to suit your needs To use the immediate command control character or the status polling character within your data use the tilde sequence Using Advanced Features B 7 B 8 Using Advanced Features For supplies or assistance call toll free in the U S 1 800 967 2927 or 570 888 6641 For International assistance call your Paxar Representative www paxar com
21. ickness must be 0 to 99 dots Troubleshooting 5 5 041 042 043 044 045 046 051 101 102 104 105 106 107 108 109 200 201 202 203 204 5 6 Troubleshooting Line direction must be O 90 180 or 270 The line segment or box end row is defined outside of printable area The line segment or box end column is defined outside of printable area Dot pattern for line or box must be Line length is defined beyond the maximum length Line type must be S segment or V vector Imaging mode in the graphic header must be O Format referenced by batch is not in memory Print quantity is outside the range 0 to 32000 Batch mode must be N new or U update Batch separator must be 0 Off or 1 On Print multiple is outside the range 1 to 999 Cut multiple is outside the range 0 to 999 Multiple part supply is outside the range 1 to 5 Cut type is invalid Option number must be 1 4 30 31 42 50 60 or 61 Copy length is outside the range 0 to 2710 Copy start position must be 1 to 2710 Destination start position must be 1 to 2710 Source field must be O to 999 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 Copy type must be 1 Copy after rules or 2 Copy before rules Increment Decrement selection must be I increment or D decrement Incrementing start position must be 0 to 2710 Incrementing end position must be 0 to 2710 The in
22. ind a few inches of ribbon from the bottom of the roll Take up Reel 8 Carefully feed the ribbon under both ribbon rollers and printhead as shown Ribbon Roller Printhead Loading Supplies 2 9 9 Tape the ribbon to the take up core Do not tape the ribbon to the take up reel 10 Align the ribbon with the printhead and supply Take up Core CAUTION Make sure the ribbon is straight and centered throughout the path 11 Rotate the take up core until the leader is past the printhead 12 Remove any slack in the ribbon by turning the take up reel clockwise 13 Hold the printhead assembly by the printhead tab while pressing down on the printhead release 2 10 Loading Supplies 14 Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Thumb Well Loading Supplies 2 11 2 12 Loading Supplies PRINTING This chapter explains how to use on demand mode printing print an error label and batch separators adjust the print positions print care symbols and special characters such as the Euro Dollar symbol Printing The host sends online packets containing print jobs to the printer To print 1 2 Turn on the printer Download a format and a batch See your System Administrator for more information about downloading packets The printer prints a strip of labels Remove the printed labels O
23. lers and platen rollers Service Service to replace defective parts as defined above shall be provided at no charge for a period of six months following the machine s shipment date When ordering replacement parts and supplies in the U S A reference all correspondence to the following address PAXAR Corp 1 Wilcox Street Sayre PA 18840 Tel 570 888 6641 Fax 570 888 6406 For additional information visit www paxar com For Parts in the U S A Call 1 800 96PAXAR or 570 888 6641 Fax 570 888 5230 For Service in the U S A Call 570 888 9116 or 570 888 7416 For parts and service in countries other than the U S A please contact your local PAXAR supplier PAXAR Systems Group reserves the right to incorporate any modifications or improvements in the machines and machine specifications which it considers necessary and does not assume any obligation to make said changes in equipment previously sold TABLE OF CONTENTS GETTINGSTABRIED cs nitide ooo ERE aac babii header ds 1 1 LT perc RETE UIIRE E REST Ad cade heri hee 1 2 Unpacking the Pinter e adios Pre PDC edits 1 2 Connecting the Power Cable 0 cece eee eee eens 1 2 Establishing Communications cece cece eee 1 3 Connecting the Communication Cable 000000 1 3 Default Serial Port Communication Values Ls 1 4 Using the Control Pangi 0 2 cece eee e eee eee eens 1 4 Printer StatuS LIQHtS lt 5
24. mmediate commands consist of a three or four character sequence you can send in a packet or embed in your application Each command must be sent separately Syntax control character_immediate command The printer can accept only one immediate command at a time Sending a command before the previous one is completed can result in an error Example CB Immediately cancels the batch currently printing This example assumes that the defined immediate command control character is the caret Command Parameter ancels a e batches in the queue Cancels only the current batch being printed DB or Disables the MPCL data escape character the tilde and DCd inhibits MPCL from acting on ANY data escape sequence from the host Sets the MPCL data escape character to the ASCII value given by the d parameter The value can be any ASCII character EA Aborts an error condition This command is the same as pressing CLEAR to clear an error May need to be sent multiple times Use RB to reprint batch CAUTION Command causes the current batch to stop and the condition that caused the error to remain uncorrected Hesets the error This command is the same as pressing FEED to acknowledge an error Normal operation will resume jg Feeds a label when printer is idle Simulates the operation of pressing FEED and dispenses the next label if printer is in the on demand mode NOTE Printer ignores this command if prin
25. n Demand Mode Printing When the printer is operating in On Demand mode the next label prints when the previous label is removed from the printer or when Feed is pressed The Paused light blinks until all the labels in the batch are printed Printing 3 1 3 2 Printing Printing an Error Label If the printer displays a data error errors 0 499 press Feed to print an error label and continue printing See your System Administrator about the error label Using Batch Separators PAXAR MODEL M9840 S W Version 6 2 0 0 FORMAT NAME 40200 BATCH NAME PACKET TYPE F FIELD TYPE C LINE 8 ERROR o18 A batch separator is a striped label that prints in between batches The name of the batch is shown on the batch separator Adjusting Print Positions You can adjust the supply print and margin positions by using the control panel buttons Make sure a batch is not waiting to print the printer is not paused or has an error before you change the settings To change the supply print or margin positions 1 Press Pause 2 Press Feed and Clear at the same time once to select the supply position twice to select the print position and three times to select
26. ng the Printhead You may have to replace the printhead if it is damaged or worn out For example you may see 616 bad dot or dots or 765 printhead failure error codes CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead Clean the printhead to remove any salt or oil left from handling prior to operation To replace the printhead 1 Turn off the printer 2 Open the cover 3 Unlock the printhead by turning the retaining latch 4 6 Care and Maintenance 4 Press forward and down on the two latches on top of the printhead assembly as shown The printhead will drop down 5 Lift the printhead assembly using the printhead tab and push back until the printhead assembly clicks into place 6 Carefully unplug the cable from the printhead as shown CAUTION The printhead is sensitive to static electricity which can damage the printhead or reduce its life Ground yourself by touching some metal such as the printer s metal base before touching the printhead 7 Carefully plug the cable into the new printhead The cable connector is keyed so you cannot incorrectly connect the cable However it is normal to feel some resistance when correctly connecting the cable Care and Maintenance 4 7 8 Align the new printhead with the tabs 9 Snap the
27. ok is for the person who prints and applies labels Unpacking the Printer After you unpack the printer you should have a 9830CL printer power cord and a ribbon take up core may already be on take up reel Keep the box and packaging material in case the printer ever needs repair Power cords are not supplied with 230 volt printers You need to purchase a power cord separately The power cord requires IEC 320 STD C13 end finish for the printer interface and it must meet requirements for 1 6 Amps at 115VAC and 1 Amp at 230VAC Connecting the Power Cable To connect the power cable 1 Plug the power cable into the socket Plug the other end of the cable into a grounded electrical outlet Power Cable goes here 2 Turn on the printer Press 1 to turn on and O to turn off the printer For information about replacing the fuse see Chapter 4 Care and Maintenance 1 2 Getting Started Establishing Communications Before the printer can accept print jobs from the host you must Connect the communication cable to the printer and to the host Set the communication values on the printer to match those at the host Only required if you are using the serial port Connecting the Communication Cable Make sure the printer is off before connecting the cable to the communication port Ask your System Administrator which method to use to communicate with the ho
28. or 1 enable for Backfeed Control Dispense position must be 50 to 200 dots and or the backfeed distance is greater than the dispense position Backfeed distance must be 10 to 200 dots Check digit scheme number must be 1 to 10 Modulus must be 2 to 11 Check digit algorithm must be D sum of digits or P sum of products Troubleshooting 5 9 325 327 328 340 350 351 352 380 400 401 402 403 404 405 5 10 Troubleshooting Duplicating direction must be 0 or 1 Amount of row adjustment must be 0 to 999 Duplicate count must be 0 to 999 Bitmap line encoding must be H Hex or R Run length Font selector must be 1 to 9999 Font data length must be 68 to 16384 Insufficient font memory is available for the downloaded font Job request is outside the range 0 to 4 Invalid character following Internal software failure Call Technical Support Field separator is not in the expected location Field separator was not found The number or string that is currently being processed is too long Too many fields exist in the format You cannot have more than 1000 fields in the format Lines boxes and constant text fields count as fields Communication Failures Errors 409 to 413 usually indicate a communication failure These errors happen when the host and the printer cannot communicate Ask your System Administrator for help Error Description Action 409 Printer memory is full Delete unnecessary f
29. ormats or graphics from memory Try run length encoding for large graphics 410 Parity mismatch 411 Framing error baud rate mismatch This error may appear when you turn off the printer 412 Flow control mismatch 413 Receive buffer is full Check flow control settings 414 The internal keyboard buffer is full or you need a new keypad 427 Format name must be 1 to 8 characters inside quotes or a printer assigned name 428 Batch name is invalid or graphic not found 429 A field number appears more than once in a format 430 The format uses a graphic file that cannot be found 433 The batch references a field number that does not exist in the format 497 An error occurred during the loop back test on the parallel port Call Service 499 An error occurred during the loop back test on the serial port Call Service Troubleshooting 5 11 Data Formatting Errors Errors 571 to 618 are data formatting errors This type of error happens when a field prints incorrectly Your System Administrator can correct the format batch or graphic packet and send the print job again For errors 571 to 614 the printer will still print but the data may be incomplete missing or wrong Error 571 572 573 574 575 600 601 602 611 612 613 614 615 5 12 Troubleshooting Description Action UPC or EAN bar code data length in the batch doesn t fit the format Batch data doesn t fit the format the field con
30. printhead into place Donot touchhere x Make sure the printhead cable does not touch the ribbon roll 10 Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling 11 Let the printhead dry and reload your supplies 12 Close the printhead assembly and the cover 13 Turn on the printer 14 Press Feed to position the supply under the printhead 4 8 Care and Maintenance Adjusting the Wide Narrow Knobs The printer is factory set to use narrow supplies In most cases the narrow setting does not need to be changed However you should change the setting to wide if you are using custom supplies or supplies wider than two inches For supply that is more than two inches wide adjust the knobs to the wide setting For supply that is two inches wide or less adjust the knobs to the narrow setting Both knobs must be adjusted to the same position Make sure the narrow wide knobs are set correctly for your supply f you are not sure which setting to use try the narrow setting first and then check the print quality If the printing is too light use the wide setting For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position Care and Maintenance 4 9
31. r application and format and try again If the problem continues call Technical Support 790 The printer is busy Wait until the printer is idle not receiving data or no batch waiting to print before you send any packets This error may occur when you try to print a test label if the printer is busy 791 The printer has an error pending Turn off the printer Wait 15 seconds and turn it back on Resend the packets If the problem continues call Technical Support 792 The printer is not initialized Call Technical Support 793 The printer job queue is full Turn off the printer Wait 15 seconds and turn it back on Resend the packets If the problem continues call Technical Support Errors numbered 900 999 are hard printer failures Call Service if you receive these messages Error 911 may appear when you turn off the printer Troubleshooting 5 15 5 16 Troubleshooting SPECIFICATIONS amp ACCESSORIES Printer Height 12 5 inches 318 mm Width 12 inches 305 mm Depth 13 inches 330 mm Weight 29 Ib 13 kg Shipping Weight 33 Ib 15 kg Power Operating Limits Printhead Printing Method Print Speed 115 Vac 60Hz 100 Vac 50 60 Hz 230 Vac 50Hz For Thermal Transfer ribbon 40 to 95 F 4 to 35 C Thermal at 4 inches 102 mm wide 300 dpi 11 8 dots per mm Thermal Transfer ribbon 4 0 inches 102 mm per second Specifications amp Accessories A 1 Supply Speci
32. rings quotes 124 Field separator i pipe sign 125 End of header right bracket 126 Data escape double tilde character optional def ch Immediate command character optional Up to any 3 characters in the 0 to 255 decimal range The character must be defined before this command can be used The caret 094 is normally used NOTE ANSI_cd includes seven separate parameters The first five parameters are required The other parameters are optional Terminator for status requests and ENQ requests Up to any 3 characters in the 0 to 255 decimal range The default is 013 Sending disables this sequence Terminator for job requests and data uploads Up to any 3 characters in the 0 to 255 decimal range The default is none Sending disables this sequence After you change these parameters all packets including any future configuration packets must use the new control characters Monarch recommends using the tilde and ASCII character code sequence when sending this packet multiple times Also set the packet delimiters to characters within the 21 hex to 7E hex range You must send the control characters packet to enable the immediate commands An immediate command will execute immediately even if it is embedded within quotation marks and all data following the command in the string will be ignored B 4 Using Advanced Features Example 1 E 123 063 034 124 125 126 094 Changes the parameter
33. s no error the display will be blank Setting Dip Switches To change the DIP switch settings move the switches to the desired position and then turn on the printer If you select Software Controlled the parameters in Packet F will override the communication settings Software Controlled uses the last sent Packet F Upper DIP Switches settings or the defaults Sf Turning on the printer activates the DIP switch 7 H 9 Lower DIP Switches settings Make sure the DIP switch settings match the printer s setup for ribbon or supply type 1 6 Getting Started DIP Switches Upper DIP Switches Baud Rate 38400 ON ON OFF 19200 ON OFF ON 9600 ON OFF OFF 4800 OFF ON ON 2400 OFF ON OFF 1200 OFF OFF ON Software Control OFF OFF OFF Data Bits 7 Data Bits ON 8 Data Bits OFF Stop Bits 2 Stop Bits ON 1 Stop Bit OFF Parity Even ON OFF Odd OFF ON None OFF OFF Parallel Port Centronics Mode OFF IEEE 1284 ON Values in bold indicate the default setting 9600 Baud 8 Data Bits 1 Stop Bit No Parity and Centronics Mode Communication settings at the printer must match those at the host Make sure your host is capable of communicating at the speed you select for the printer Getting Started 1 7 Lower DIP Switches Flow Control XON XOFF ON OFF RTS CTS OFF ON DTR OFF OFF Diagnostics Normal OFF Diagnostics Mode ON Verifier No Verifi
34. separator character from to The other control characters remain unchanged It also enables the immediate commands by defining the symbol as the command identifier Resetting Control Characters You can change the characters in the previous example back to their original settings by downloading this packet I E 123 044 034 124 125 126 094 L Notice that the parameter separator is in this packet This is the parameter separator that was set before this packet Once the packet is received by the printer the new parameter separator a comma in this case is valid Be careful when using this feature If you forget what the control characters were changed to print a test label The test label lists the current control characters Enabling Immediate Commands Immediate commands affect printer operation as soon as the printer receives them You can use immediate commands to reset the printer or cancel and repeat batches Each command must be sent separately When the printer is first turned on these commands are not available To use these commands you must first send the control characters packet and define the immediate command control character The immediate command control character is saved in non volatile RAM and therefore not lost after you turn off the printer Once the immediate command control character is defined the immediate commands are enabled Using Advanced Features B 5 Sending Immediate Commands I
35. st Serial Communication required for use with Paxar PCMate software 9 to 25 pin cable 25 to 25 pin cable Parallel Communication IEEE 1284 or Centronics amp mode cable See Setting DIP Switches for more information Connect the Parallel Port communication cable into the appropriate port Secure the cable with the connecting screws serial or spring clips parallel Serial Port Getting Started 1 3 Default Serial Port Communication Values If you are communicating with the host through the serial port make sure the printer s communication values match those at the host The factory default values are 9600 Baud 8 bit data frame Word Length 1 Stop Bit no Parity and RTS CTS Flow Control To change the printer s communication values ask your System Administrator or see Setting DIP Switches to change the DIP switch settings Using the Control Panel The control panel helps you check printer status displays error codes and allows you to perform some basic printer functions Printhead Release QO Power N Status Code 5 Supplies Paused 1 2 3 Feed Pause Clear Printer Status Lights Power The printer shows a steady green light when it is on Supplies The printer shows a blinking amber light when it is out of labels or ribbon or when you have a supply jam 1 4 Getting Started Paused The printer shows
36. tains blanks or data mismatch Batch data in price field doesn t fit the format or the field contains blanks Batch data in check digit scheme doesn t fit the format or the field contains blanks The graphic included in your format could not be found Imaging error because the batch was refused An error occurred while the batch was imaging The batch was not found during imaging Font bar code or density in the batch doesn t fit the format Batch data is missing or doesn t match the format Reference point off tag Portion of field off tag Bar code width is greater than 16 inches or keywords on PDF 417 bar code exceed 928 616 A bad dot falls on a bar code that cannot be shifted Call Service or replace the printhead 618 Magnification must be 1 to 7 620 Font and printhead density mismatch Check the font or verify the correct printhead 203 dpi or 300 dpi is installed Machine Faults Errors 700 to 765 happen when there is a problem with the printer Error Description Action 700 An error is pending and the printer cannot continue with the batch 701 Printer received a command that it cannot execute while it is running 702 Check your printers SETUP settings 703 The printer sensed a calibration of different sized black marks 704 Printer didn t detect a sense mark within the maximum feed length or out of supplies Check or load supplies 705 Invalid batch received 750 Printhead is overheated
37. the margin position These buttons act as toggle switches between the three supply print and margin position adjustments When you select the position to change the current setting is displayed 3 Press Feed to decrease the current position by one dot or press Feed for two seconds to decrease the value by 10 dots OR Press Clear to increase the current position by one dot or press Clear for two seconds to increase the value by 10 dots If the position has a negative value the supplies light is on After you adjust the position and release the buttons the setting is displayed 4 Press Pause when you are done making adjustments Resend the format so these changes take effect Change the settings after the batch is done printing Review the following definitions for the different print position adjustments Printing 3 3 3 4 Printing Supply Position Adjusts the machine to print at the vertical 0 0 point on the supply Increase the supply position to move print up decrease to move print down on the label The range is 300 to 300 dots The supply position adjustment should only be made on inital printer setup For format adjustments change the print position Print Position Adjusts where data prints vertically on the supply Increase the print position to move print up decrease to move print down The range is 99 to 99 dots Margin Position Adjusts where data prints horizontally on the suppl
38. ting B 6 Using Advanced Features Command Parameter oes not conver pi measurements in formats GE Converts dot measurements in formats from 203 dpi to 300 dpi measurements ID or Disables the Immediate Command feature by turning off the Cd Immediate Command escape character Sets the Immediate Command escape character to the ASCII value given by the d arameter The value can be any ASCII character MC eturns the customer ID or version to the nost 00 to MD Returns the printhead dot density to the host 00 dpi 01 300 dpi MI Returns the customer ID or RPQ revision level to the host 00 to 99 MM etin the model number to the host 06 M9820 07 M9830 08 M9835 09 2M9840 10 M9856 11 M9403 15 M9805 MP Returns the prototype number to the host to 99 MR Returns the revision number to the host to 99 MV Returns the version number to the host to 99 PR Resets the printer This command takes five seconds to complete and then the printer is ready to receive data It has the same effect as turning off and then turning on the printer NOTE Command should be used only when the printer is not rinting RB epears the last printed batch printing the same number of labels as specified in the original batch This command does not work if using batch separators NOTE Printer ignores this command if printing RS Resynchronizes supply when supply roll is c
39. wn You may have to clean the supply sensor more often if you frequently receive supply error codes 4 2 Care and Maintenance To clean the printhead supply sensor and platen roller 1 Turn off the printer 2 Open the cover and printhead assembly 3 Remove the label roll and ribbon when cleaning the printhead 4 Press down on the exit cover tabs to open the exit cover on the front of the printer Exit Cover 5 Clean the platen roller with a dry cloth or small brush However if there is adhesive gum build up on the platen roller moisten a cotton swab with isopropyl alcohol Turn the platen roller with your finger and run the cotton swab or dry cloth across it Make sure the platen roller is clean all the way around Care and Maintenance 4 3 6 Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up Y A 7 Rub the cotton swab across the supply sensor and remove any build up Supply Sensor BAW SS 8 Clean the build up in the supply path 4 4 Care and Maintenance 9 Let the printer dry and reload your supplies 10 Close the exit cover by pushing firmly on it as shown Both latches will click into place 11 Close the cover and printhead assembly 12 Turn on the printer 13 Press Feed to position the supply under the printhead Resend your format batch and check digit packets Care and Maintenance 4 5 Replaci
40. x BRE RDRERI ERE URS 5 8 Erol Me554088 2 oed Telcel te rd eco eerste eee ide 5 8 Data EITO S ox eELY Br SERERE ROM P REC UEEE 54 Communication Failures l isses 5 11 Data Formatting Errors 2 0 eee eee eee 5 12 Machine Faulls nope cen eorr EHE tie eee eure 5 13 SPECIFICATIONS amp ACCESSORIES x 00 c eee eee e eee eee A 1 Por eens esae wee yee DIDI ER EE ERR NERIS A 1 Supply Specifications n nnen seh en eds e ER PE pA qe A 2 Ribbon Specifications Lek XE ERI REERR EA TX E Y m A 3 AGCOBSOIES acc Soe eed Cobre DE us audes T Vut A A 4 USING ADVANCED FEATURES 00 c cece eee eee eee eee eens B 1 Adjusting Print Contrast 2 0 0 2 cece cece eee eee eens B 1 Defining the Print Control Pacet eee eee ee B 1 Defining the Monetary Formatting Packet 0eeeeee eens B 2 Using Immediate Commands 0 cece eee eee eee eee ee B 3 Resetting Control Characters 00 c cece eee eee B 5 Enabling Immediate Commande e B 5 Sending Immediate Commands nonna nanea e e B 6 GETTING STARTED 1 The Paxar 9830CL Care Label printer lets you print text graphics and bar codes on thermal transfer ribbon fabric labels This chapter includes information about unpacking the printer connecting the power cord connecting the communications cable using the printer s control panel Getting Started 1 1 Audience The Operator s Handbo
41. y Increase the margin position to move print to the right decrease to move print to the left The range is 99 to 99 dots Printing the Euro Dollar Symbol You can print the Euro Dollar symbol online by using tilde 192 192 in your batch data packet Your System Administrator can also select the Euro Dollar symbol by sending the Monetary Formatting Packet packet D See Appendix B Using Advanced Features for more information about the Monetary Formatting Packet Entering Care Symbols and Special Characters When using special characters in your batch data file type a tilde in front of the three digit code For example if you want to include the amp character in a text field using Font 70 type 054 You only need to enter the character code if you are manually creating a format If you are using PCMate software the characters are already available and there is no need to enter the character code Font Samples The following table shows the characters available with Font 70 is a 15 point font and Font Font 70 and Font 71 71 is an 18 point font 46 70 78 45 69 77 44 68 76 43 75 74 73 32 72 Printing 3 5 47 2 5l rN K 4 103 46 z Bl Ta ll 102 8 Bl 1 Lex Kal 101 109 e G c El x Kill 100 108 e Tao ll 107 e rN K
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