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Avaya Lucent 4690 IP Office Speakerphone&Extension Mics 700289838

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1. NOTE If Options 6 and 15 are appropriately administered with DNS servers and Domain names respectively MCIPADD and TFTPSRVR settings need not be specified in the Site Specific Option string Customizing the Site Specific Option Number SSON As discussed in DHCP Generic Setup on page 42 the SSON defined to be 176 for the 4600 Series IP Telephones can be set to a string For each system parameter listed in Table 6 that you want to include append the following to the SSON string a comma followed by name value where name is a parameter name and value is its associated value Invalid values will cause the data to be ignored for that name Customizing the SSON will affect all telephones associated with that DHCP server Entering Options via the Telephone Dialpad Chapter 3 of the 4600 Series IP Telephone Installation Guide details how to use the local administrative options To customize any or all of the QoS parameters locally follow the QoS Option Setting procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide To enable or disable the secondary Ethernet hub locally follow the Secondary Ethernet Hub Interface Enable Disable procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide To view the 4600 IP Telephone system parameters refer to The View Administration Option on page 89 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 69 July 2004 Ser
2. NOTE It is assumed that a minimum of name and telephone number will be shown as detail information but you can change these defaults and provide different attributes if desired To override an attribute that does not appear in a drop down list change the Use Other radio box next to the appropriate Displayed Attribute from Yes to No then enter the custom attribute in the Other text entry field Labels are not required because the detail attribute should be unique enough for end user identification If you feel the attribute does not provide a sufficient description you may include a label of up to 8 or less characters with the understanding that the number of characters in the text display area will be reduced accordingly You can populate LDAP attributes from an Avaya provided drop down list Table 19 List of Drop Down Attributes available for Search Query and Details Administration Screens on page 156 provides a list of allowable attributes you can use to label such fields 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Administering the 4610SW and 4620 Thin Client Directories Directory Database Administration Interface Configuring the Directory Application Softkey Administration Screen Avaya provides specific softkeys with specific functions on each user interface screen Where space is available in the softkey area at the bottom of a user interface screen you may optionally
3. 1 On the DHCP window right click the Scope Options folder under the scope you created in the last procedure A drop down menu displays 2 Click the Configure Options option The Scope Options dialog box displays 3 In the General tab page under the Available Options check the 066 Boot Server Host Name Options checkbox The String Value dialog box displays 4 Enter the TFTP Server address es in the String Value Use the same TFTPSRVR value format as discussed in TFTP Generic Setup on page 52 For example if you had a TFTP server at IP address zzz zzz zzz zzz and a second TFTP server at address tftpserver yourco com in the string value enter ZZZ ZZZ ZZZ ZZZ tftpserver yourco com 5 Inthe left pane of the DHCP right click on the DHCP Server name then click on Set Predefined Options 6 Under Predefined Options and Values click on Add 7 Inthe Option Type Name field enter any appropriate name for example Avaya IP Telephones 8 Change the Data Type to String 9 In the Code field enter 176 then click the OK button twice The Predefined Options and Values dialog box closes leaving the DHCP dialog box enabled 10 Expand the newly created scope to reveal its Scope Options 11 Click Scope Options and select Action gt Configure Options from the menu 12 In the General tab page under the Available Options check the Option 176 checkbox 13 Inthe Data Entry box enter the DHCP IP tele
4. This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 2 product e Avaya Communication Manager Documentation Release 1 3 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 3 product e Avaya Communication Manager Documentation Release 2 0 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 2 0 product e Avaya Communication Manager Documentation Release 2 1 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 2 1 product e Administration for Network Connectivity for Avaya Communication Manager Software This document describes how to implement Voice over IP VoIP applications for TCP IP for DCS signaling H 323 trunks and private networks through Avaya Communication Manager software administration e Administrator s Guide for Avaya Communication Manager Software This document provides an overall reference for planning operating and administering your Avaya Communication Manager solution 14 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 In
5. Use the following procedure to create a DHCP scope for the IP Telephones 1 2 Select Start gt Programs gt Admin Tools gt DHCP Manager Expand Local Machine in the DHCP Servers window by double clicking on it until the sign changes to a sign Select Scope gt Create Define the range of IP addresses used by the IP telephones listed in Table 2 Required Network Information Before Installation Per DHCP Server on page 41 The Start Address should be the first IP address to be used for the IP telephones The End Address should be the last IP address to be used for the IP telephones The Subnet Mask should be set to the value as recorded in Table 2 Required Network Information Before Installation Per DHCP Server on page 41 Perform the next four steps to exclude any IP addresses that you do not want assigned to IP telephones within the range specified by the Start and End Addresses a In the Exclusion Range Start Address field enter the first IP address in the range that you want to exclude b Inthe Exclusion Range End Address field enter the last IP address in the range that you want to exclude c Click the Add button Repeat steps a through c for each IP Address range to be excluded Example Suppose the range of IP addresses available for your IP telephone network are e 135 254 76 7 to 135 254 76 80 e 135 254 76 90 to 135 254 76 200 e 135 254 76 225 to 135 254 76 230 Your start
6. Data and Voice Network Similarities Data and voice networks share similar functions due to the nature of networking e Signaling is used to establish a connection between two endpoints In a voice network signaling helps identify who the calling party is trying to call and where the called party is on the network Traditional telephony uses terminals with fixed addresses and establishes a fixed connection for the communication session between two such terminals allocating fixed bandwidth resources for the duration of the call IP communications constitute a connectionless network having neither fixed addresses nor fixed connections e Addressing Each terminal on a network must be identified by a unique address In a voice network the unique address is a permanent attribute based on international and national numbering plans and or local telephone company practices and internal customer specific codes In IP communications dial plans track extension numbers assigned to terminals No fixed connection path is needed e Routing is related to addressing and allows connections to be established between endpoints Though these functions are common to data and voice networks the implementations differ 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 19 July 2004 Overview of Voice over IP VoIP Overview of Voice over IP Delay and Jitter Data traffic is generally short and comes in bursts Data networks like the In
7. Installation Network Information Required before installing 41 Installing the Thin Client Directory on the Server 139 Intended Audience 9 IP Address Lists and Station Number Portability 28 ISO IEC ANSI IEEE Documents 17 ITU Documents 17 Media Server Field Names and Corresponding TFTP Script File Parameter Names 54 MIB for 46XX IP Telephones 99 MultiVantage Release 1 1 39 N NAT 21 Network Assessment and VoIP 23 Network Audio Quality Display on 4600 Series IP Telephones 64 Network Information Required 40 Required Before Installation 41 O Online Documentation 13 Options entering via the Telephone Dialpad 69 Options for 4600 Series IP Telephone Administration 37 P Port Utilization TCP UDP 23 Push Content 157 Push Feature for 4610SW 4620 and 4620SW 157 Push Priorities 158 Push More Information on 158 Q QoS 22 62 DIFFSERV 63 IEEE 802 1D and 802 1Q 62 RSVP and RTCP 65 UDP Port Selection 63 QoS and VoIP 22 QoS and 4600 Series IP Telephones 62 160 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 R Registration and Authentication of 4600 Series IP Telephones 29 Related Documents 14 Release 2 1 What s New in 11 Reliability and Performance 27 Requirements 33 Hardware 33 Software 35 Reset Administrative Option 87 Restart the Telephone 88 RSVP and RTCP 65 S 8300 Media Server as TFTP S
8. s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Event Elements Event Elements e lt do gt tag The lt do gt tag is a card level user interface It serves as a general mechanism for the user to activate a task typically performed by the user clicking on a word or phrase in the display A task is performed in response to an event There are four tasks in WML go noop prev and refresh The mandatory type attribute provides information about the intent of the element helping to improve processing If the 4620 web browser does not recognize the specified type e g testing experimental and vendor specific types the specified type is treated as unknown The browser only renders WML 1 2 tags Any other tags will cause an error and the user will receive an error statement not a valid wml page Attribute Value Description Comments type accept REQUIRED Defines the type of SUPPORTED the do element prev help reset options delete unknown x vnd label cdata Creates a label for the do Optional creates a string label for element the element The 4620 browser imposes a six character limit SUPPORTED name mmtoken Defines a name for the do SUPPORTED element optional true If set to true the browser ignores Optional mike this element If set to false the SUPPORTED browser does not ignore this element Default is false Type Description Comments ac
9. the WML applications all you have to do is not administer the appropriate parameters In essence these applications are suppressed by default 4610SW 4620 4620SW Backup Restore 78 Backup Restore automatically saves a phone s speed dial button labels and options parameter settings including local Feature Button labels When the Automatic Backup option on a 4610S W 4620 4620S W IP Telephone is set to Yes and the FTPSRVR is specified the FTPSTOR command attempts to save all Speed Dial contents and all system options and non password parameters to the FTP server specified by FTPSRVR Data is saved in a text file called 4610data txt or 4620data txt as appropriate for the telephone type The System Administrator may optionally specify FTPSRVR via network administration however these values may also be specified by the phone s user as covered in Chapter 6 of the 4620 4620SW IP Telephone User s Guide or the 4610SW IP Telephone User s Guide Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options Parameter screen NOTE Users have the ability to specify alternate servers and directories e g their own PCs for backup and retrievals The 4610S W 4620 4620SW backup restore file can contain ASCII and Extended ASCII and non ASCII characters However if the file contains non ASCII characters specifically Cyrillic Katakana Han or Hiragana characters the file must be stored in UTF 8 form The
10. A A Dseach Syravemes Meda CA E ap Ei ie R WS B Agddess E htip 135 8 62 187 avaysde aviyadradmin z Go Directory Thin Client Administration S indsex Search Administration Associated Label General i LDAP Attribute Maximum 20 Administration characters 4 con Search pemer Attribute represents all the versions of a person s full name Nana Administration Details Here Administration Go Enter Softkey telephoneNumber Attribute represents the main phone number Telephone imbes Administration Here Common LDAP Attributes Enter meih e mail address z Email Address Attribute e fmon Common LDAP Attributes Enter forgenizetionNumber Organization Code Orgonizaton Code Here Attribute organizationNumber Common LDAP Attributes Enter Select an atribute from the attribute list or enter one in the text aren below Attribute jai l i_n Output Window 152 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Administering the 4610SW and 4620 Thin Client Directories Directory Database Administration Interface 2 Enter the search fields corresponding LDAP attribute names and associated labels by which Table 18 Search Administration Screen Fields your 4620 end users will search your corporate Directory The Search Administration screen contains the fields shown in Table 18 Search LDAP Search Field Search Attribute Assoc
11. Telephone LAN Administrator s document Describes VoIP and factors influencing its performance that must be considered when implementing this feature Describes the hardware and software requirements for Avaya s VoIP offering Describes DHCP and TFTP administration for the 4600 Series IP Telephones Describes messages that may occur during the operation of the 4600 Series IP Telephones Provides a link to the MIB specification for the 46xx IP Telephones 4601 4602 4602SW 4606 4610SW 4612 4620 4620SW 4624 and 4630 4630SW Provides information on creating and customizing Web sites for viewing on the 4630 4630SW IP Telephone Also describes the current capabilities and limitations of the 4630 4630SW s web browser Provides information on creating and customizing Web sites for viewing on the 4610SW and 4620 4620S W IP Telephones Also describes the current capabilities and limitations of the web browser Provides information on administering an LDAP directory for the 4610S W and 4620 4620SW IP Telephones Provides information about the Push feature available as of Release 2 1 for 4610SW 4620 and 4620S W IP Telephones 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Introduction Document Organization Change History Issue 1 0 Issue 1 1 Issue 1 5 Issue 1 6 Issue 1 7 Issue 1 8 Issue 2 0 Issue 2 1 This document was issued for the first time in November
12. although these telephones will not in general initiate a ping or traceroute Release 1 6 of the 4600 Series IP Telephones introduced remote ping and remote traceroute support The switch can instruct such a 4600 Series IP Telephone to initiate a ping or a traceroute to a specified IP address The telephone carries out that instruction and sends a message to the switch informing it of the results See your DEFIN ITY or MultiVantage Administration documentation for more details As of Release 1 8 if applicable 4600 Series IP Telephones test whether the network Ethernet switch port supports IEEE 802 1D q tagged frames by ARPing the router with a tagged frame see VLAN Considerations on page 65 If your LAN environment includes Virtual LANs VLANs your router will need to respond to ARPs for VLAN tagging to work properly 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 27 Overview of Voice over IP VoIP Suggestions for Installation and Configuration IP Address Lists and Station Number Portability Release 1 5 of the 4600 Series Telephones provided the capability to specify IP address lists in either dotted decimal or DNS format for key elements of the network rather than merely one address for each Specifically you can specify up to 127 total characters in each list of the following router gateways TFTP servers and the media server When the 4600 telephone is powered up or is rebooted it attempts to
13. 2000 This version of the document revised and issued in April 2001 supports through DEFIN ITY Release 9 This version of the document was revised in June 2001 to support DEFINITY Release 9 5 This version of the document was revised to support DEFINITY Release 10 and the 4630 IP Telephone This version of the document was revised in July 2002 to support Avaya Communication Manager Release 1 1 and the 4602 and 4620 IP Telephones This version of this document was revised in June 2003 to support Avaya Communication Manager Releases 1 2 and 1 3 as well as the 4602SW and 4630SW IP Telephones This version of this document was revised in December 2003 to add support for Avaya Communication Manager Release 2 0 the 4610SW and 4620SW IP Telephones and the 4690 IP Conference Telephone This is the current version of this document revised and issued in July 2004 What s New in Release 2 1 New material in this release includes Support for Avaya Communication Manager Release 2 1 Support for the TFTP Server on the Avaya S8300 Media Server Support for the 4601 IP Telephone Support for DHCP Options 1 3 52 58 and 59 Support for DHCP Option 51 including the ability to administer a system parameter to allow the telephone to override a DHCP lease expiration Additional information about setting VLANTEST to 0 in the 46xxsettings file New general system parameters ACGSPKR APPSTAT DHCPSTD ENHDIALSTAT an
14. 254 76 81 to 135 254 76 89 e 135 254 76 201 to 135 254 76 224 Click the Next button when all the exclusions have been entered The Lease Duration dialog box displays For all telephones that will receive their IP addresses from the server enter 30 days in the Lease Duration field This is the duration after which a device s IP address expires and needs to be renewed by the device Click the Next button The Configure DHCP Options dialog box displays Click the No I will activate this scope later radio button The Router Default Gateway dialog box displays For each router or default gateway enter the IP address and click the Add button When you are done click the Next button The Completing the New Scope Wizard dialog box displays Click the Finish button The new scope appears under your server in the DHCP tree The scope is not yet active and will not assign IP Addresses Highlight the newly created scope and select Action gt Properties from the menu Under Lease duration for DHCP clients select Unlimited and then click the OK button 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration DHCP y CAUTION IP Address leases are kept active for varying periods of time To avoid having calls terminated suddenly make the lease duration unlimited Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure
15. 5th DO Etc MORE NOTE If more than one page of softkey labels are specified pressing the MORE softkey automatically presents the user with the next page of labels If the last page displays and the user presses the MORE softkey the first page of labels is then displayed As implied by the above the softkey buttons are labeled in sequential order of the lt do gt tags 120 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Event Elements e lt onevent gt tag The onevent tag serves as a container for code that you wish to be executed automatically when one of the four intrinsic events occurs The onevent element is said to bind associate the tasks code to the event for the element The intrinsic event must be specified using the mandatory type attribute For example when a user presses the BACK softkey instead of being routed to the previous screen the user will be directed to another specified page because this tag carries out a onevent backward event The intrinsic events are Event Permitted Tags Description onenterbackward card or template Occurs when a lt prev gt navigates back onto a card SUPPORTED onenterforward card or template Occurs when a lt go gt navigates into a card SUPPORTED onpick option Occurs when an item is selected unselected by a user SUPPORTED ontimer card or template Occurs when the
16. 8 4610SW 4620 4620SW IP Telephone Customizable System Parameters Default Value Parameter Name Status Description and Value Range General User Parameters APPSTAT 1 FTPDIR Null FTPUSERSTAT 1 SYSLANG English Optional Optional Optional Optional and can be user specified Web Access Application Parameters SUBSCRIBELIST Null TPSLIST Null WMLHOME Null WMLPROXY Null WMLEXCEPT Null Optional Optional Mandatory Optional Optional Applications status flag See The Application Status Flag APPSTAT on page 77 for description and Table 9 for the range of values FTP Server Directory The path on the FTP Server to the directory in which an FTP backup restore is stored FTP User Permission If set to 0 the user cannot specify alternatives to the FTP servers and FTP directories specified by DHCP and or TFTP administration If set to 1 the user can specify alternatives to the FTP servers and FTP Directories specified by DHCP and or TFTP administration If set to 2 the user cannot specify alternatives to the FTP servers specified by DHCP and or TFTP administration but can specify alternatives to FTP Directories Language of the 4610S W 4620 4620SW user interface in ASCII independent of the MultiVantage message language Choices are English Deutsche Espanol Francais Italiano Nederlands Portugues and Katakana Japanese I
17. Connectivity document listed in Related Documents on page 14 Quality of Service QoS is a term covering several initiatives to maximize the quality of the voice heard at both ends of a call that originates and or terminates on an IP based telephone These initiatives include various prioritization schemes to offer voice packets a larger or prioritized share of network resources These schemes include standards such as IEEE s 802 1D and 802 1Q the Internet Engineering Task Force s IETF s Differentiated Services RTP Control Protocol RTCP Resource ReSerVation Protocol RSVP and port based priority schemes such as UDP port selection Documentation for your LAN equipment will elaborate on the extent your network can support any or all of these initiatives See Server Administration on page 37 for some implications of QoS for the 4600 Series IP Telephones As of Release 1 7 both the 4620 and 4630 families of IP Telephones provided network audio quality information to the end user that may be of use to the LAN Administrator As of Release 1 8 all 4600 Series IP Telephones provide some level of detail about network audio quality For specific information see Network Audio Quality Display on 4600 Series IP Telephones on page 64 SNMP 22 Simple Network Management Protocol SNMP is a family of standards based protocols and procedures to allow vendor independent data network management Using a simple set of protocol
18. DHCP server is installed 1 Select Start gt Settings gt Control Panel 2 Double click the Network icon 3 Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services tab 4 If it is listed go to the section Initial Configuration below If it is not listed then install the DHCP server Initial Configuration The Windows NT 4 0 DHCP server configuration involves setting up a scope for the IP telephone A DHCP scope is essentially a grouping of IP devices in this case IP telephones running the DHCP client service in a subnet The scope is used to define parameters for each subnet Each scope has the following properties e A unique subnet mask used to determine the subnet related to a given IP address e A scope name assigned by the administrator when the scope is created e Lease duration values to be assigned to DHCP clients with dynamic addresses In addition the DHCP server can assign configuration parameters to a client and these can be specified for each individual DHCP scope Setting up the Windows NT 4 0 DHCP server requires the following steps 1 Creating a DHCP scope for the IP Telephones 2 Editing custom options 3 Adding the DHCP options 4 Activating the new scope Each step is detailed in the next four sub sections 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 45 July 2004 Server Administration DHCP 46 Creating a DHCP Scope for the IP Telephones
19. FE HE HE HE FE FE HE E FE FE FE HE HE HE FE FE HH HE HE HEHE GET 46xxsettings scr GET 46xxsettings txt Contents of the TFTP Settings File As seen by the last lines of the Upgrade Script file above after checking the application software the 4600 Series IP Telephone looks for a 46xx settings file This optional file is under your control and is where you would identify non default option settings application specific parameters etc A template for this file is available for download at the Avaya support Web site and an example of what the file could look like is displayed below 60 NOTE The sample below is intended as an example only your settings will most likely vary from the settings shown This sample assumes specification of a DNS Server parameters for the 4630 4630SW Directory application and a 4620 web browser See Administering Options for the 4600 Series IP Telephones on page 66 for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless DNSSRVR dnsexample yourco com DIRSRVR 123 123 123 123 DIRTOPDN yourco WMLHOME http support avaya com elmodocs2 avayaip 4620 home wml WEBPROXY 11 11 11 11 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration The GROUP System Value The GROUP System Value There may be situations where you have different communities of end u
20. Options VLAN for the 4600 Series IP Telephones on page 66 TFTP settings file DHCP and TFTP on page 40 and Administering Options strongly recommended for the 4600 Series IP Telephones on page 66 Manual administration at the See Static Addressing Installation in Chapter 3 of the phone 4600 IP Telephone Installation Guide Quality of Media Server Administering 4600 Series IP Telephones on Avaya Service Media Servers on page 39 and Related Documents on page 14 DHCP DHCP and TFTP on page 40 and Administering Options for the 4600 Series IP Telephones on page 66 TFTP settings file DHCP and TFTP on page 40 and Administering Options strongly recommended for the 4600 Series IP Telephones on page 66 Manual administration at the See QoS Option Setting in Chapter 3 of the 4600 IP phone Telephone Installation Guide Interface DHCP DHCP and TFTP on page 40 and Administering Options for the 4600 Series IP Telephones on page 66 TFTP settings file DHCP and TFTP on page 40 and Administering Options strongly recommended for the 4600 Series IP Telephones on page 66 Manual administration at the See Secondary Ethernet Hub Interface phone Enable Disable in Chapter 3 of the 4600 IP Telephone Installation Guide SSON DHCP Customizing the Site Specific Option Number SSON on page 69 DHCP and TFTP on page 40 and especially DHCP on page 41 TFTP settings file Customi
21. Options Access OPSTAT 4600 Series IP Telephone Scripts and Application Files The files necessary to operate the 4600 Series IP Telephones are available on the Avaya web site at http www avaya com support Two files on the TFTP Server are essential other files will be needed when the Avaya IP Telephones need to be upgraded The essential files are NOTE The 4630 telephones have a different upgrade process than the other telephones This is because the 4630 touch screen operation is significantly more complex than any of the other Avaya IP Telephones There are some common elements between the 4630 and other IP Telephones any differences are highlighted as appropriate in this section 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 55 July 2004 Server Administration 4600 Series IP Telephone Scripts and Application Files 56 e An upgrade script file which tells the IP telephone whether it needs to upgrade software The Avaya IP Telephones attempt to read this file every time they reset The upgrade script file is also used to point to the settings file There are separate upgrade script files for the 4630 telephones e The settings file contains the option settings that enable many of the options you will need to customize the Avaya IP Telephones for your enterprise You can use one settings file for all of your Avaya IP Telephones In addition to the upgrade script and settings files you need the latest bi
22. Path Parameter FTP User Name Parameter NOTE When the Options Status Flag OPSTAT is set to 0 see Table 8 retrieving backed up data has no effect This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 79 July 2004 Server Administration 4610SW 4620 4620SW Backup Restore 80 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Troubleshooting Guidelines Introduction 5 Troubleshooting Guidelines Introduction This chapter describes problems that may occur during 4600 Series IP Telephone operation and possible ways of resolving these problems Error Conditions Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones on page 81 identifies some of the possible operational problems that might be encountered after successful 4600 Series IP Telephone installation Problems that might be encountered during installation and how to conduct a Self Test of the telephone are discussed in the Troubleshooting chapter of the 4600 Series IP Telephone Installation Guide The 4601 IP Telephone User s Guide 4602 4602SW IP Telephone User s Guide 4610SW IP Telephone User s Guide 4620 4620SW IP Telephone User s Guide and 4630 4630SW IP Telephone User s Guide also contain guidance for users having problems with specific 4601 4602 4602SW 4610SW 4620 4620
23. Server Pre Installation Requirements Apache PHP Before installing the Thin Client Directory application the PHP Apache module included with Red Hat 8 0 must be installed If necessary you can download this module for free from the http www php net downloads php Web site Go to http www php net for installation instructions otherwise the distribution you download will contain its own set of installation instructions If you are not using Red Hat 8 0 or greater Apache must be configured to accept PHP so the web server recognizes it This process differs depending on whether PHP is being installed on Linux or Windows Further configuration variations depend on the Apache version installed Avaya Provided Download Files Two Thin Client Directory application versions are available from the Avaya Web site at http avaya com support The recommended download version avayadir 1 0 1 0 1386 rpm is for Red Hat Linux 8 0 or greater installations only This download allows the Red Hat Package Manager to automatically install the required directories and associated files in the correct locations NOTE A README file containing Thin Client Directory Application installation instructions is also available from the Avaya Web site if needed The other version available is a Winzip readable file for those installations with Windows or any other operating system that are not using Red Hat for Linux 8 0 or greater This version
24. Setup Home in order to get started you will need to know the configuration of your directory server The directory server must support the LDAP protocol First gather the following information General Administration e LDAP server address ex ldap netscape com or 123 456 789 012 Search e LDAP server port number ex 389 Administration LDAP search base ex ou people o avaya com Details e LDAP user ID if appicable Administration LDAP user password if applicable Softkey UIIG IECOE Standard LDAP attributes are used for searching the name and telephone number In addition you need to know what LDAP attributes that your database supports This ts necessary if you intend to add in additional search fields and details fields when customizing your LDAP Application More detailed instructons will follow on the upcoming pages Press the arrow button below to be taken to the first step of the Directory Application Administration or you can jump to a specific page using the navigation bar to the left 2 Wizard Help Note that wizard help text will appear in pale yellow boxes to help guide the administration process You can press gt k move on to the next page and e move back a page At any time you can press the Seve Chonges button to save your changes Output Window bie 15 8 62 187 evepede avepadeadenrto Hen NOTE The Welcome screen Home page provides a checklist of the values required to set up general admini
25. TFTP and jitter buffers in H 323 applications It is important to distinguish between compliance with the minimal VoIP standards and support for QoS which is needed to run VoIP on your configuration TCP UDP Port Utilization Like most equipment in your network the 4600 Series IP Telephones use a variety of protocols particularly TCP and UDP to communicate with other equipment in that network numerous different types of servers routers other telephones etc Part of this communication is identification of which TCP and or UDP ports are to be used by each piece of equipment to support each protocol and task within the protocol Depending on your network you may need to know what ports or ranges are used in the 4600 Series IP Telephones operation so that you can appropriately administer your networking infrastructure If so you will find the following material useful In the diagrams that follow Figure 1 Figure 2 Figure 3 e The box on the left always represents the 4600 Series IP Telephone e Depending on the diagram the boxes on the right refer to various pieces of network equipment with which the phone may or will communicate e Open headed arrows for example gt represent the direction s of socket initialization e Closed headed arrows for example b gt represent the direction s of data transfer 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 23 July 2004 Overvi
26. Timeout Option Keyboard Layout Option Click Feedback Option Edit Dialing Option 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 73 July 2004 Server Administration Customizing the 4630 4630SW IP Telephone 74 Seitting Parameter Name Type Personalized Ring Option Redial Option Go to Phone on Incoming Calls Option Go to Phone on Originate Option Call Timer Option Alphabetize Entries Option Call Log Active Option Call Log Automatic Archive Option Directory User ID Parameter Automatic Backup Option FTP Server IP Address Parameter FTP Directory Path Parameter FTP User ID Parameter Stock Ticker Active Option STK mm Parameter Stock Index DJIA Option Stock Index S amp P 500 Option Stock Index Nasdaq Option Stock Change Option Stock Volume Option If the Automatic Backup option is set to No speed dial data options and parameter settings are not saved unless the user forces a one time backup via the appropriate option as covered in Chapter 8 of the 4630 IP Telephone User s Guide Restoring backed up data is done via a separate user option also covered in Chapter 8 of the 4630 IP Telephone User s Guide NOTE For specific error messages relating to Backup Restore see Table 13 Possible Error Messages During 4610S W 4620 4620S W 4630 4630S W Backup Restore on page 95 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration Customizing the 4610SW
27. VIEW and ADDR codes as described in the 4600 Series IP Telephone Installation Guide Verify the volume on the telephone is set high enough Finally conduct a self test CAUSE Loss of communication with the PBX RESOLUTION As above but pay particular attention to the possibility that the telephone is being routed to a different DHCP server or even a different PBX switch If so the new server or switch may need to be administered to support the telephone CAUSE Loss of communication with the PBX RESOLUTION As above 82 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Troubleshooting Guidelines Error Conditions Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones Continued Condition Cause Resolution The telephone works but the audio quality is poor specifically the user hears echo when speaking on a handset the user hears echo on a headset but not on a handset the user is on speakerphone and hears no echo but the far end hears echo the user experiences sudden silences gaps in speech static clipped or garbled speech etc The 4612 or 4624 IP Telephone works properly except the phone does not ring The telephone works properly except for the speaker The telephone works properly except incoming DTMF tones are not received CAUSE Echo from digital to analog conversion on your Avaya media server trunk RESOLUTION Verify wh
28. VLAN ID 1 3 ASCII digits from 0 to 999 NOTE Table 6 applies to all 4600 Series IP Telephones The 4630 4630SW and 4620 IP Telephones have additional optional administration See Customizing the 4630 4630SW IP Telephone on page 71 and Customizing the 4610S W 4620 4620SW IP Telephones on page 75 below for more information 68 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration Administering Options for the 4600 Series IP Telephones DNS Addressing As of Release 1 5 the 4600 IP Telephones support DNS addresses as well as dotted decimal addresses The telephone attempts to resolve a non ASCII encoded dotted decimal IP address by checking the contents of DHCP Option 6 as indicated in DHCP Generic Setup on page 42 At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS will fail The text string in the system parameter DOMAIN Option 15 see Table 6 is appended to the address es in Option 6 before the telephone attempts to resolve the DNS address If Option 6 contains a list of DNS addresses they are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS via DHCP you may specify the DNS server and or Domain name in the TFTP script file in which case you should SET the values for DNSSRVR and DOMAIN first then you may use those names later in the script
29. Value Description Comments align left Aligns the paragraph SUPPORTED Default is left right center mode wrap Sets whether a paragraph Since horizontal scrolling is not supported nonwrap should wrap lines or not all text lines are wrapped WML pages with mode nowrap are ignored and the text will wrap NOT SUPPORTED The following tags are not supported but the content inside the tags will be rendered as normal text e lt table gt tag The lt table gt tag specifies a table This tag is not supported e lt td gt tag The lt td gt tag defines individual cell contents in each row of a defined table This tag is not supported e lt tr gt tag The lt tr gt tag defines each row of a defined table This tag is not supported 116 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Text Formatting Tags Text Formatting Tags The following tags are not supported but the content inside the tags will be rendered as normal text lt b gt tag The lt b gt tag specifies bold text This tag is not supported lt big gt tag The lt big gt tag specifies large font text This tag is not supported lt em gt tag The lt em gt tag specifies emphasized text This tag is not supported lt i gt tag The lt i gt tag specifies italicized text This tag is not supported lt small gt tag The lt small gt tag specifies t
30. Web Application User Interface Generic User Interface Screen Characteristics All Directory application phone screens have similar layouts with e A display area e Feature buttons down the left and right sides related to a text entry field or data item e Softkeys below the display that initiate screen related actions such as Search or Call e Web browser navigation buttons down the right side of the display which allow the user to move forward back and return to the Home page NOTE Standard softkey labels on text entry screens will be translated into the user s language but the Directory application itself and associated help or error messages are in English only Web Application Search Screen The Search screen displays upon user selection of the Directory application At a minimum two user text entry fields should be administered e Enter Name Here e Enter Phone Number Here Either field provides basic search criteria up to four additional text entry fields may be administered Figure 5 Sample Search Screen TOP LINE Web Directory Application FB1 C Enter Name Here 2 C gt FB7 FB2 C D Enter Phone Number Here sit t CO ms FB3 CO Enter Email Address Here gt ree FB4 CO Enter Organization Code Here A CO 0 FB5 C gt C D rei B6 C gt i C D B12 Search Clear Help Raa ee C2 T SK1 SK2 SK3 SK4 The three softkeys at the bottom of the screen function as follows e Search Send
31. a task i e fields buttons icons and for general emphasis italics Italic type indicates a document that contains additional information about a topic Online Documentation The online documentation for the 4600 Series IP Telephones is located at the following URL http www avaya com support 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 13 July 2004 Introduction Related Documents Related Documents DEFINITY Documentation Release 8 4 This CD contains documentation that describes among other things how to administer a DEFINITY switch with Release 8 4 software This document is provided with the DEFINITY Release 8 4 product DEFINITY Documentation Release 9 This CD contains documentation that describes among other things how to administer a DEFINITY switch with Release 9 software This document is provided with the DEFINITY Release 9 product DEFINITY Documentation Release 10 This CD contains documentation that describes among other things how to administer a DEFINITY switch with Release 10 software This document is provided with the DEFINITY Release 10 product e Avaya Communication Manager Software Documentation Release 1 1 This document describes how to administer a switch with Avaya Communication Manager software This document is provided with the Avaya Communication Manager Release 1 1 product e Avaya Communication Manager Software Documentation Release 1 2
32. address and end address should then be 135 254 76 7 and 135 254 76 230 respectively You should exclude the ranges 135 254 76 81 to 135 254 76 89 and 135 254 76 201 to 135 254 76 224 NOTE We recommend that you provision the 4600 Series IP Telephones with sequential IP addresses We recommend not mixing 4600 Series IP Telephones and PCs in the same scope Under Lease Duration select the Limited To option and set the lease duration to the maximum Enter a sensible name for the Name field such as DEFINITY IP Telephones Click OK A dialog box prompts you Activate the new scope now Click No NOTE Activate the scope only after setting all options 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration DHCP Editing Custom Options Use the following procedure to edit custom options 1 2 3 4 A wn 8 9 10 11 12 13 Highlight the newly created scope Select DHCP Options gt Defaults in the menu Click the New button In the Add Option Type dialog box enter an appropriate custom option name for example 46XXOPTION Change the Data Type Byte value to String Enter 176 in the Identifier field Click the OK button The DHCP Options menu displays Select the Option Name for 176 and set the value string Click the OK button For the Option Name field select 003 Router from the drop down list Click Edit Array Enter the Gateway IP address recorde
33. administer as of Release 1 8 software is WLANTEST which stands for the number of seconds the 4600 IP Series Telephone waits fora DHCPOFFER message when using a non zero VLAN ID the default is 60 seconds Using this value insures the telephone can return to the default VLAN if an invalid VLAN ID is administered or if the phone is moved to a port where the value in LZQVLAN is invalid The default value is fairly long to allow for the scenario that a major power interruption is causing the 4600 Series IP Telephones to restart but time should be allowed for network 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 65 July 2004 Server Administration Administering Options for the 4600 Series IP Telephones routers the DHCP TFTP Servers etc to be returned to service If the telephone is restarted for whatever reason and the VLANTEST time limit expires the telephone assumes the administered VLAN ID is invalid and re initiates registration with the default VLAN ID Setting VLANTEST to 0 has the special meaning of telling the phone to attempt DHCP using a non zero VLAN indefinitely In other words the telephone will not return to the default VLAN NOTE If the telephone has returned to the default VLAN but must be put back on the L2QVLAN VLAN ID you need to Reset the telephone according to the procedure in Chapter 3 of the 4600 Series IP Telephone Installation Guide The telephone will ignore any VLAN ID administe
34. br gt Yes lt card gt Yes newcontext No onenterbackward Yes onenterforward Yes ontimer Yes ordered No title Yes lt do gt Yes label Yes name Yes optional Yes type Yes except x lt em gt No lt fieldset gt No lt go gt Yes accept charset Yes href Yes method Yes sendreferer Yes lt head gt No lt i gt No 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 133 July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Summary Of WML Tags And Attributes 134 Table 15 Summary Of WML Tags And Attributes Continued Tag Attribute Supported lt img gt Yes align No alt Yes height No hspace Yes localsrc No STC Yes vspace Yes width No lt input gt Yes emptyok Yes format Yes maxlength Yes name Yes size No tabindex No title Yes type Yes value Yes lt meta gt No lt noop gt Yes lt onevent gt Yes lt optgroup gt Yes title Yes lt option gt No onpick Yes title Yes value Yes lt p gt Yes align Yes mode No lt postfield gt Yes name Yes value Yes lt prev gt Yes 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Summary Of WML Tags And Attributes Table 15 Summary Of WML Tags And Attributes Continued Tag Attribute Supported lt refresh gt Yes lt select gt Yes ivalue Yes multiple Yes name Yes tabindex No title Yes value Yes lt setvar gt Yes name Yes value Yes
35. browser context This entails false Default is false emptying the navigation stack history and clearing out all variables NOT SUPPORTED ordered true Specifies the order of card Optional sets a Boolean value Eike content When ordered is set that provides information on how to true the browser will the content of the current card is display the content in a fixed arranged Used by the browser to order When ordered is setto organize the display presentation false the users will decide and layout If set to true content the order as they navigate is organized in a linear sequence between content Default is of elements for example a series true of ordered or non optional input elements If set to false content is in no natural order for example a series of unordered or optional input elements The default is true NOT SUPPORTED title cdata The title of the card Can be used for title displays SUPPORTED onenterbackward url Occurs when the user SUPPORTED navigates into a card using a prev task onenterforward url Occurs when the user SUPPORTED navigates into a card using a go task ontimer url Occurs when a timer SUPPORTED expires e lt template gt tag The lt template gt tag defines a template for all the cards in a deck The code in the lt template gt tag is added to each card in the deck Only one lt template gt tag for each deck may be specified This tag can only contain lt do gt an
36. busy System Error During Registration Bad Router Extension error Extension in use Failed to set phone IP address Incompatible Message light blinks on and off and the telephone did not complete registration CAUSE The telephone has registered with the call server but network problems have prevented the telephone from opening a TCP socket Note This message only occurs on older software versions Telephones with newer software automatically reset RESOLUTION Investigate the network problem normally CAUSE Most likely the number of IP endpoints on the Avaya media server is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server TFTP server or the Avaya media server and was not successful The resource being called upon should be checked for its availability If it appears operational and properly linked to the network verify addressing is accurate and a communication path exists in both directions between the telephone and the resource CAUSE The Avaya media server has an unspecified problem RESOLUTION Consult your Avaya media server administration and troubleshooting documentation CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Change administration on DHCP as indicated in DHCP in Chapter 4 CAUSE An invalid Avaya media server Registr
37. case letters digits upper case roman numerals lower case roman numerals Setting the type attribute is ignored in the browser e lt ul gt starts an unordered list This provides a list with bullets to the left of each item e lt li gt adds an item to an ordered or unordered list e lt dl gt starts a definition list This is a list with two fields per list item The first is a term and the second is the term s definition e lt dt gt adds a new definition term to a definition list e lt dd gt adds a new term definition to a definition list 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4630 4630SW IP Telephone Browser Features and Behavior Tables The new HTML 4 0 table tags lt thead gt lt tbody gt and lt tfoot gt are all implemented These tags are intended primarily to allow printed pages to have headers and footers appear on each page when the table is longer than a single page Since the 4630 IP Telephone Web Browser does not provide the ability to print it is recommended that these tags not be used Images lt table gt starts a table layout lt caption gt adds a caption to a table The align attribute allows a caption to be placed above or below the table This attribute has no effect in the phone lt tr gt adds a new table row to a table lt th gt adds a header for some column s of a table lt td gt adds a piece of data for some row s
38. commands an SNMP compliant device stores information in standard format in one or more Management Information Bases MIBs In general devices support the standards specific MIB termed MIB II In addition devices may define one or more custom MIBs that contain information about the specifics of the device As of Release 1 1 the 4600 Series IP Telephones are fully compatible with SNMPv2c a later version of SNMP and with Structure of Management Information Version 2 SMIv2 although the telephones will respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPvI1 Fully compatible means that the telephones respond to queries directed either at the MIB II or the Custom MIB The 4600 Series IP Telephone Custom MIB is read only values therein cannot be changed externally via network management tools You can restrict which IP addresses the telephone accepts SNMP queries from and you can customize your community string with system values SNMPADD and SNMPSTAT respectively as indicated in Chapter 4 Server Administration Table 6 4600 Series IP Telephone Customizable System Parameters on page 67 More information about SNMP and MIBs can be found in the IETF references listed in Related Documents on page 14 The Avaya Custom MIB for the 4600 Series IP Telephones is available for download in txt format on the Avaya support Web site 4600 Series IP Telephone Release 2 1 LAN Administ
39. do behave well within the realm of the current session and may be employed if desired The 4630 IP Telephone has a maximum of 8Kilobytes of data available for cookie storage Design Guidelines 108 This section presents guidelines for developing a good model that effectively presents web pages to be viewed on the 4630 IP Telephone Browser The biggest challenge in designing pages for this browser is the limited amount of space available for viewing the pages The 4630 IP Telephone screen is a 1 4 VGA display Part of that screen is lost to the browser by the main controls of the 4630 IP Telephone Thus page layout must be done effectively and efficiently so as to avoid causing more space to be lost through additional screen controls such as scrollbars Font sizing will make or break the usability of a page A balance must be found between fitting as much text as is possible and allowing users to read the text without straining their eyes 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4630 4630SW IP Telephone Design Guidelines Fixed Width Objects One of the primary functions of a web browser is to present text wrapped at the right or left when dealing with internationalization border of the browser window The browser always attempts to avoid adding a horizontal scrollbar However if fixed width objects such as tables and pre formatted lt pre gt tags text are used the brows
40. for Network Management of TCP IP Internets MIB IT March 1991 edited by K McCloghrie and M Rose RFC 1213 SNMPv2 Management Information Base for the Internet Protocol using SMIv2 November 1996 edited by K McCloghrie RFC 2011 Structure of Management Information Version 2 SMIv2 April 1999 edited by K McCloghrie D Perkins and J Schoenwaelder RFC 2578 Resource ReSerVation Protocol VI September 1997 by R Braden L Zhang S Berson S Herzog and S Jamin RFC 2205 Lightweight Directory Access Protocol March 1995 by M Wahl T Howes and S Kille RFC 1777 16 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Introduction Related Documents Lightweight Directory Access Protocol v3 December 1997 by M Wahl T Howes and S Kille RFC 2251 Lightweight Directory Access Protocol v3 Attribute Syntax Definitions December 1997 by M Wahl Coulbeck T Howes and S Kitte RFC 2252 Lightweight Directory Access Protocol v3 UTF 8 String Representation of Distinguished Names December 1997 by M Wahl S Kille and T Howes RFC 2253 ITU Documents The following documents are available for a fee from the ITU web site http www itu int Recommendation G 711 Pulse Code Modulation PCM of Voice Frequencies November 1988 Recommendation G 729 Coding of speech at 8 kbit s using Conjugate Structure Algebraic Code Excited Linear Prediction CS ACELP March 1996 Annex A
41. for internal communications The telephone s will not properly use addresses you specify if they are of that form Required Network Information DHCP is the control point where an enterprise controls its IP Telephones Before administering DHCP and TFTP complete the information in Table 2 Required Network Information Before Installation Per DHCP Server on page 41 below to ensure that you have the necessary information regarding your network There may be more than one Gateway TFTP server subnet mask and Gatekeeper in your configuration You will need a copy of this table for each DHCP server Release 1 5 of the 4600 Series Telephones supported the ability to specify a list of IP addresses for a gateway router TFTP server and Avaya media server Gatekeeper s as explained in Overview of Voice over IP on page 19 Each list may contain up to 127 total ASCII characters with IP addresses separated by commas with no intervening spaces When specifying IP addresses for the TFTP server or media server you can use either dotted decimal format XXX XXX XXX XXX or DNS names to identify the address es If you use DNS note that the system value DOMAIN will be appended to the IP addresses you specify If DOMAIN is null the DNS names must be fully qualified in accordance with IETF RFCs 1034 and 1035 For more specific information about DNS see DHCP Generic Setup on page 42 and DNS Addressing on page 69 40 4600 Series IP Telephone
42. of this fact may be seen in the following example Assume 2 IP addresses hence two possible DHCP leases and three IP telephones two of which are using the two available IP addresses When the lease expires for the first two telephones the third will not be able to get a lease even if the other two telephones have been removed from the network until the reservation period expires The 4600 Series IP Telephone sets the indicated system values to the values of the indicated fields of the DHCPACK message as indicated in Table 3 below Table 3 DHCPACK Setting of System Values System Value Set to IPADD The yiaddr field NETMASK Option 1 if received GIPADD The first four octets of Option 3 if received TFTPSRVR The first four octets of the siaddr field The remainder of this section describes some common DHCP servers 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration DHCP Windows NT 4 0 DHCP Server This section contains details on how to verify and configure the DHCP server included in the Windows NT 4 0 server operating system Use Verifying the Installation of the DHCP Server below to verify whether the DHCP server is installed If it is not install the DHCP server If it is installed go to the section Initial Configuration on page 45 and the following section Verifying the Installation of the DHCP Server Use the following procedure to verify whether the
43. provides detailed information about using the 4610SW IP Telephone e 4612 IP Telephone User s Guide This document provides detailed information about using the 4612 IP Telephone 4620 4620SW IP Telephone User s Guide This document provides detailed information about using the 4620 4620SW IP Telephone e 4624 IP Telephone User s Guide This document provides detailed information about using the 4624 IP Telephone 4630 4630SW IP Telephone User s Guide This document provides detailed information about using the 4630 4630SW IP Telephones e Avaya 4690 IP Conference Telephone User s Guide This document provides detailed information about using the 4690 IP Conference Telephones 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 15 July 2004 Introduction Related Documents IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF web site http www ietf org rfc html Requirements for Internet Hosts Communication Layers October 1989 by R Braden STD 3 RFC 1122 Requirements for Internet Hosts Application and Support October 1989 by R Braden STD 3 RFC 1123 Internet Protocol IP September 1981 by Information Sciences Institute STD 5 RFC 791 as amended by Internet Standard Subnetting Procedure August 1985 by J Mogul and J Postel STD 5 RFC 950 Broadcasting Internet Datagrams October 1984 by J Mogul STD 5 RFC 9
44. sequence is manual administration DHCP TFTP and then the media server That means for parameters downloaded by the media server any previous settings including manual settings are overwritten by the setting the Avaya IP Telephone receives from the media server The only exception to this sequence is in the case of VLAN IDs In the case of VLAN IDs the usual sequence applies through TFTP If the VLAN ID after TFTP is non zero any VLAN ID from the media server is ignored Administering 4600 Series IP Telephones on Avaya Media Servers DEFINITY Releases 9 9 5 10 and Avaya Communication Manager Software Release 1 1 DEFINITY Releases 9 and 9 5 provide support for the 4606 4612 and 4624 IP Telephones DEFINITY Release 10 adds support for the 4630 and 4630SW IP Telephones Avaya Communication Manager Software Release 1 1 adds support for the 4602 4602SW and 4620 4620SW IP Telephones Administration of a 4612 and 4624 IP telephone is identical to a 6424 IP softphone The 4610S W and 4690 are not natively supported but can be aliased as 4620 IP Telephones See Related Documents on page 14 particularly the Administration for Network Connectivity and the Administrator s Guides Follow these guidelines e On the Customer Options form verify that the IP Stations field is set to y Yes If it is not contact your Avaya sales representative The IP Softphone field does not have to be set to y Yes DEFINITY Rel
45. should be done in a single external style sheet and all pages should reference this style sheet Setting font sizes in document level style sheets or even worse in in line style sheets or lt font gt tags makes it very difficult for the designer to update font changes and runs the risk of failing to make the change everywhere By using a single external style sheet consistency in the pages is managed Defining fonts may be done in a static external style sheet or by dynamically generating a style sheet using some form of server side application such as a CGI script or a Java servlet Using dynamic generation of a style sheet allows the server to decide per user what font size to use This in turn allows the user to notify the server to change the font size All HTML pages would have an external style sheet reference which is another server side executable This executable would dynamically generate font information based on the cookie form component or configuration value relative to the IP address of the phone Using a static external style sheet makes page development and testing much easier since how it appears to the designer would be how it appears to the reader Allowing the user to choose a font size forces more work on the designer to verify that all fixed size items appear acceptably 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4630 4630SW IP Telephone Design Guidelines
46. shown in the frame of the browser window On the phone the title is shown in the Top Line Information Display Area e lt body gt indicates the start of the body of an HTML document The rest of the document will be embedded between the start and end lt body gt tags e lt meta gt is used to add additional information about an HTML page This is typically used by web walking tools is of little use in browsers and has no effect on the phone Content Based Style 102 Content based tags deal with identifying words phrases or chunks of text or images as having a specific meaning or context The intent of content based tags is not to show physically marked text However it is not wrong for a browser to show content based text in a distinct style such as font style Each content based tag is shown with a brief description and any physical effects imposed by the browser e lt abbr gt indicates an abbreviation Using this tag has no effect e lt address gt indicates an address Using this tag has no effect e lt acronym gt indicates an acronym The enclosed text is shown in an italic font e lt cite gt indicates a bibliographic citation or reference The enclosed text is shown in an italic font e lt code gt indicates source code of a program The enclosed text is shown in a monospaced font e lt del gt indicates deleted text It is intended to show editorial markup The enclosed text is shown with a line through it 46
47. single font available for use which is based on Latin 1 Only a normal font weight is supported Bold italic and different font sizes are not supported The font used by the 4620 defines characters to have at most six pixels in width Wireless Telephony Applications WTA 126 Wireless Telephony Applications WTA are those applications designed to interact with the telephony related functions present in a phone The web browser supports e Originating a call Click to Dial e Adding entries to the phonebook Add to Speed Dial entries The Web Browser supports the WTA application click to dial any link on the screen An icon of a telephone handset is displayed to the left of a click to dial link when the link is initially displayed The Add to Phonebook WTAI function wtai wp ap is used to add a Name and Number to the 4620 Speed Dial application A Speed Dial icon will be displayed to the left of an add to phonebook The wtai syntax is supported as a href attribute and as such any tags that support the href attribute will be able 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Wireless Telephony Applications WTA to use the add to speed dial function These tags are lt a gt lt anchor gt lt img gt lt do gt lt onevent gt lt select gt lt option gt and lt optgroup gt When a user activates the add
48. specific label for the database field containing telephone numbers The default is the standard LDAP value Text string for an integer number of seconds the maximum duration the LDAP directory should spend searching before reporting completion or failure of the search The default is LDAP standard for unlimited duration Text string identifying the character set used by the LDAP directory Besides the default value ASCII is the other valid value Directory LDAP Port the port used to exchange LDAP messages with the server Text string identifying whether the phones are allowed to have the Stock Ticker Application 1 is the default 0 disables the Stock Ticker Application Text string containing the URL of the home page for the Voice Mail Application Text string containing the URL of the home page for the Web Access application 72 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration Customizing the 4630 4630SW IP Telephone Table 7 4630 4630SW IP Telephone Customizable System Parameters by Application Continued Parameter Name Default Value Status Description and Value Range WEBPROXY Null Optional WEBEXCEPT Null Optional WEBPORT 80 Optional Text string containing the IP address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the web pages to be accessed by the user are all on your organizat
49. specifies the full or relative URL for a hyperlink When using the target attribute the _blank name should never be used With the exception of frames the 4630 IP Telephone Web Browser is not intended to be a multi window browser Thus if a page attempts to reference a new non frame window the browser will become confused and a reboot will be necessary e lt base gt defines the default target to be used in all lt a gt tags This is done by setting the target attribute of the lt base gt tag If the target attribute has been set in the lt a gt tag the lt base gt tag value is ignored The use of the target attribute with the Web Access Application is strongly discouraged because the application supports a single window for browsing The use of the target attribute may cause the browser software to create a new window that is outside of the Web Access Application s control Frames Frames allow multiple windows to be created on the browser s base window The browser is effectively split up into multiple areas Each frame may be given a name or ID Using the target attribute of the lt a gt tag a web page may be displayed in another frame Although frames behave as defined the small size of the screen makes them impractical to use Just like tables frames take up too much room on the display One could though take advantage of frames by having a small table of contents frame with images for links In general however use
50. that images be kept to a minimum The image tags that may be used on the browser are as follows lt img gt displays an image lt map gt display a client side image Client side images have shaped regions called areas These areas are tied to URLs or ECMAScript functions When an area in a region is clicked the ECMAScript function is executed lt area gt defines an area in a lt map gt image Each area uses the href attribute to define a URL to jump to or some ECMAScript to execute when the mouse is clicked on that area See the Design Guidelines on page 108 for information on displaying images 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 105 July 2004 Creating Web sites for the 4630 4630SW IP Telephone Browser Features and Behavior Links As of Release 1 8 the 4630 4630SW IP Telephones support dialing from hyperlinks Specifically if the value of the HREF attribute for a given link is of the form tel mmnnn or javascript dial nnnnn when that link is selected the characters nnnnn are passed to the 4630 4630SW Phone application for direct dialing Hyperlinks are the heart of the web browser s power The link is what allows the user to click on some text or an image to jump to another web site another page within this site or another area in this page Although URLs allow various protocols to be used only http and https should be used for the 4630 IP Telephone Web Browser e lt a gt
51. the directory database server s IP address or DNS name allowable search fields results returned etc to be set via a PC browser web browser may be co resident on Directory Application Server When a 4620 IP Telephone user initiates a directory search the user s browser sends the search criteria to the Directory application The Directory application sends a query based on administered parameters to the directory database usually located on a separate server The directory database server then returns search results to the Directory application which formats them in the appropriate markup language and sends the results back to the end user The user then has several options regarding the search results 138 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Administering the 4610SW and 4620 Thin Client Directories Application Platform Requirements Application Platform Requirements It is the LAN or System Administrator s responsibility to provide and configure the LDAP server and the operating environment on which the Thin Client Directory will be installed The recommended server configuration is Red Hat for Linux 8 0 or greater software this version facilitates optimal automatic Thin Client Directory application installation Other configurations not recommended by Avaya require HTTP Apache 2 0 and PHP Version 4 2 0 with Version 4 2 4 preferred Installing the Thin Client Directory on the
52. time expires SUPPORTED The template element creates code that is inserted into all cards in a single deck The nested tags are as follows go noop prev and refresh There are no visual implications for supporting the lt onevent gt tag Attribute Value Description Comments type onenterbackward REQUIRED Specifies the type of SUPPORTED the onevent element onenterforward onpick ontimer e lt postfield gt tag The postfield tag is used to set a name value pair that can be transmitted to an origin server source of the request during a URL request The name is set by the name attribute and must be a valid WML variable name The value is set by the value attribute There are no visual rendering implications with this tag Attribute Value Description Comments name cdata REQUIRED The name of the field SUPPORTED value cdata REQUIRED The value of the field SUPPORTED 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 121 July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Task Elements Task Elements e lt go gt tag The go element can contain one or more postfield elements If the destination of a go element is a card within the same deck all of the postfield elements will be ignored The go element can also contain one or more setvar elements Unlike postfield elements there are no destination limitations on passing information contained in the setvar elements The lt
53. to choose depends on the answer to two questions e Which version of 4610S W 4620SW software do you need in that environment e Are the majority of your 4602 4602S W telephones in that environment H 323 based or SIP based 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 57 July 2004 Server Administration 4600 Series IP Telephone Scripts and Application Files The 4610SW 4620SW IP Telephone supports multi byte characters so the software bundles come in one of three versions a default version which only supports single byte characters like those used in English French Japanese Katakana etc a multi byte version for 4610S W 4620SWs that supports Chinese and Russian and a separate multi byte version for 4610S W 4620SWs that supports Japanese and Russian If multi byte support is not relevant to you you want the default bundle even if you do not have any 4610SW 4620SWs Otherwise you want the software bundle that includes Chinese or Japanese as appropriate NOTE All bundles include the complete software for the other non 4610SW 4620SW telephones including the 4620 but not including the 4630 4630SW which remains separate The only differences between the three bundles are the software for the 4610SW 4620SW and a slight change in the associated upgrade script file The 4602 IP Telephones can support either H 323 or SIP signaling protocol If a majority of your 4602s are H 323 based the standard or if you have
54. to speed dial function the web will transfer the name and number to the Speed Dial application and the user will have the opportunity to edit the entry according to the current Speed Dial functionality The WTAI URI scheme is as follows wtai lt library gt lt function gt lt parameter gt lt result gt Scheme Definition lt gt Denotes an enumerated operator Denotes an optional section I Denotes a pair of mutually exclusive options Repeat none or multiple items Repeat one or multiple items library Name that identifies the library type WTA Public uses library wp function Function within a library for example mc for function make call in wp library parameter Zero or more parameters sent to a function should be delineated by a semicolon result Start of result defined by Optional Syntax Implementation Click to Dial Functionality To enable the click to dial functionality use the following syntax wtai wp mc number This code can be embedded into any valid WML tag that implements href or a hyperlink such as lt a gt tag lt anchor gt lt do gt lt option gt or lt onevent gt tags by associating these tags with a lt go gt tag Click to dial using lt a gt tag lt xml version 1 0 gt lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3 EN http www wapforum org DTD wml13 dtd gt lt wml gt lt card
55. traffic such as bulk data transfers and backups NOTE Priority 0 is a higher priority than Priority 1 To support IEEE 802 1D Q the 4600 Series IP Telephones can be administered either from the network via appropriate administration of the DHCP or TFTP servers or at the telephone itself via dialpad input Specific implementation details for local administration are in the Installation Guide and for remote administration are in this chapter in 4600 Series IP Telephone Scripts and Application Files on page 55 In summary four IEEE 802 ID Q QoS parameters in the telephones can be administered These parameters are e L2QVLAN setting the VLAN ID on which the telephone should operate For example what VLAN ID to use for DHCP Discovery etc up to 4 digits from 0 to 4094 default is 0 e VLANTEST setting the number of seconds to wait for a DHCPOFFER when using a non zero VLAN ID up to 3 digits from 0 to 999 default is 60 e L2QAUD setting the 802 1Q audio priority value between 0 and 7 default is 6 e L2QSIG setting the 802 1Q signaling priority value between 0 and 7 default is 6 In the 4600 Series IP Telephone Installation Guide the Local Administrative Option for specifying ADDResses also allows you to specify VLAN IDs and VLANTEST values see also VLAN Considerations on page 65 The Local Administrative Option for specifying QoS values allows you to specify values for L2QAUD and L2QSIG The 4600 Series IP Telephones c
56. when SIP phones are installed the SIG system value should be set to 2 If yours is a largely SIP environment for 4602s when H 323 phones are installed the SIG system value should be set to 1 More detailed information about SIP is available in the SIP related documentation provided elsewhere on the Avaya support Web site NOTE As indicated above although the SIG system value is a Release 2 0 feature the 4601 IP Telephone supports SIG functionality even though the 4601 currently supports only Release 1 8 software 58 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Contents of the Upgrade Script The following is a sample upgrade script file NOTE Server Administration 4600 Series IP Telephone Scripts and Application Files The filenames following the SET APPNAME command in this sample are examples only and may not match those used in production FE EE E FE AE FEE E AE FE FE H HR ETE HHH REE EHH RRR ETH ERE Copyright Avaya 2003 All rights reserved FE EE HE FE FE FEE FE AE FE FE E HE AE AE FE AE HHH REE HHH FE E HE E HE HEHE HE HE H check bootApp version FE HE E HE FE FEE E AE FE HH HR AE FE FE AE E FE REE HHH FE E HE E HE FEH HE H IF MODEL4 IF MODEL4 IF MODEL4 IF MODEL4 IF MODEL4 goto END SEQ SEQ SEQ SEQ SEQ BOOTAPP 4602 IF SBOOTNAME SEQ bb4602r1_61 bin goto DEF46XX SET APPNAME bb4602r1_61 bin goto END BOOTAPP 4620 IF SBOOTNAME S
57. wherever IP addresses were available as long as a valid DNS server is identified first see DNS Addressing on page 69 A Network Address Translation NAT is an application that can be administered between your network and the Internet The NAT translates network layer IP addresses so your local intranet IP addresses can duplicate global Internet addresses A detailed discussion of NAT is beyond the scope of this document but it should be noted that use of NAT can lead to problems affecting the consistency of addressing throughout your network In Release 1 6 and earlier releases of the 4600 Series IP Telephones NAT is not recommended for networks handling IP based telephony traffic As of Release 1 7 all 4600 Series IP Telephones support NAT interworking hence there are no problems with NAT and Release 1 7 of the 4600 Series IP Telephones Note however that support for NAT does not imply support for Network Address Port Translation NAPT Specifically the 4600 Series IP Telephones do not support communication to the PBX through any NAPT device 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 21 July 2004 Overview of Voice over IP VoIP SNMP QoS NAT requires specific administration on the media server The capability to have a direct Avaya IP Telephone to Avaya IP Telephone call with NAT also called NAT shuffling requires Avaya Communication Manager Release 1 3 software See the Administration for Network
58. 0 Series IP Telephone Release 2 1 LAN Administrator s Guide 131 July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Wireless Telephony Applications WTA 132 FB 1 FB 2 FB3 FB 4 FB5 FB 6 The above generated code is rendered as the following diagram TOP LINE Web Add to speed dial Demo E My number is CD FB7 lt gt 5551212 nn ee E A EE C FBS OF A D tee CO NP lt C gt B10 Doo e G C gt 12 C ee Ss ee SK1 SK2 SK3 SK4 eo Ce A eee OPTIONS PAGE PAGE LEFT RIGHT The code will add the entry to the speed dial group with the name My Company on the speed dial screen of an Avaya 4620 IP Telephone A Save icon precedes this hyperlink indicating that it is an add to speed dial number When this link is selected on the phone the web transfers the name and number My Company and 5551212 to the telephone s speed dial application Users can then edit and save the entry to their speed dial list NOTE A Save icon is generated only when an lt a gt tag is used 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Summary Of WML Tags And Attributes Summary Of WML Tags And Attributes Table 15 Summary Of WML Tags And Attributes Tag Attribute Supported lt a gt Yes accesskey No href Yes title Yes lt access gt No lt anchor gt Yes title Yes lt b gt No lt big gt No lt
59. 00 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4630 4630SW IP Telephone Browser Features and Behavior lt dfn gt indicates a definition for a term This is normally used with the first appearance of a term in a document The enclosed text is shown in an italic font lt em gt indicates emphasis on a string of text This is the contextual equivalent of using the lt i gt italic tag The enclosed text is shown in an italic font lt ins gt indicates inserted text It is intended to show editorial markup The enclosed text is shown underlined lt kbd gt indicates keyboard input This is similar to the lt code gt tag but with a different contextual intent The enclosed text is shown in a monospaced font lt samp gt indicates literal text The enclosed text is shown in a monospaced font lt strong gt indicates emphasis on some text but in a stronger contextual sense than the lt em gt tag This is the contextual equivalent of using the lt b gt bold tag The enclosed text is shown in a bold font lt var gt indicates source code variables This is similar to the lt code gt tag but with a different contextual intent The enclosed text is shown in an italic font Logical Style Tags that control logical style provide a similar functionality to those that control content based style but they have no implicit visual characteristics or contextual meaning Instead they o
60. 19 Broadcasting Internet Datagrams in the Presence of Subnets October 1984 by J Mogul STD 5 RFC 922 User Datagram Protocol UDP August 28 1980 by J Postel STD 6 RFC 768 Transmission Control Protocol TCP September 1981 by Information Sciences Institute STD 7 RFC 793 Domain Names Concepts and Facilities DNS November 1987 by P Mockapetris STD 13 RFC 1034 Domain Names Implementation and Specification DNS November 1987 by P Mockapetris STD 13 RFC 1035 The TFTP Protocol Revision 2 TFTP July 1992 by K Sollins STD 33 RFC 1350 as updated by TFTP Option Extension May 1998 by G Malkin and A Harkin RFC 2347 An Ethernet Address Resolution Protocol ARP November 1982 by David C Plummer STD 37 RFC 826 Dynamic Host Configuration Protocol DHCP March 1997 by R Droms RFC 2131 DHCP Options and BOOTP Vendor Extensions March 1997 by S Alexander and R Droms RFC 2132 RTP A Transport Protocol for Real Time Applications RTP RTCP January 1996 by H Schulzrinne S Casner R Frederick V Jacobson RFC 1889 Definition of the Differentiated Services Field DS Field in the IPv4 and IPv6 Headers DIFFSRV December 1998 by K Nichols S Blake F Baker and D Black RFC 2474 Introduction to version 2 of the Internet standard Network Management Framework SNMPv2 April 1993 by J Case K McCloghrie M Rose and S Waldbusser RFC 1441 Management Information Base
61. 21 21 ee 2a 23 23 Contents e Suggestions for Installation and Configuration Reliability and Performance IP Address Lists and Station Number Portability Security 4600 Series IP Telephones Dual Connection Architecture Single Connection Architecture Registration and Authentication Software WAN Considerations DHCP and TFTP Servers e Initialization Process Step 1 Telephone to Network Step 2 DHCP Server to Telephone Step 3 Telephone and TFTP Server Step 4 Telephone and the Avaya Media Server 3 Requirements e Introduction e Hardware Requirements Additional Hardware Requirements e Software Requirements 4 Server Administration e Introduction e Administering 4600 Series IP Telephones on Avaya Media Servers DEFINITY Releases 9 9 5 10 and Avaya Communication Manager Software Release 1 1 DEFINITY Release 8 4 e DHCP and TFTP e Software Checklist e Required Network Information e DHCP Choosing a DHCP Configuration DHCP Software Alternatives DHCP Generic Setup Windows NT 4 0 DHCP Server Windows 2000 DHCP Server 27 27 28 28 29 29 29 29 29 29 30 30 30 31 31 31 33 33 33 34 35 37 37 39 39 39 40 40 40 41 41 42 42 45 49 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 TATP TFTP Generic Setup Avaya TFTP Suite Pro TFTP Server on S8300 Media Server e 4600 Series IP Telephone Scripts and Application Files Choosing the Right Application Fi
62. 4610SW 4620 4620SW will create a file in this form automatically but if you choose to create a backup restore file yourself or if you edit this file you must do both of the following 1 Insert a blank line at the beginning of the file and 2 Save the 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration 4610SW 4620 4620SW Backup Restore file in UTF 8 format These precautions ensure that however your editor stores the data file the 4610S W 4620 4620SW will be able to read the contents If you fail to insert the blank line the first line of data may be ignored The 4610SW and 4620 do not support display of Cyrillic Han or Hiragana characters and even the 4620SW cannot support all Han or Hiragama characters If you insert a character that the 4620S W does not support that character will be shown as a rectangle on the display In addition to Speed Dial labels and associated phone numbers the following options settings and non password parameters are saved during a backup Seiting Parameter Name Type Personalized Ring Option Redial Option Phone Screen on Answer Option Phone Screen on Calling Option Call Timer Option Message Display Rate Option Call Appearance Width Option 4620 4620SW only Visual Alerting Option Call Log Enable Option 4620 4620SW Contrast Option 4610SW Contrast Option Display Language Option Automatic Backup Option FTP Server IP Address Parameter FTP Directory
63. 4620 4620SW IP Telephones Call Log Archive Automatic archiving of the Call Log occurs when e The Call Log Automatic Archive option setting is Yes and e The Call Log is more than 50 filled with unarchived entries or a new unarchived log entry occurs within two hours of the last archive whichever occurs first Call Log Archive automatically saves applicable Call Log entries When the Call Log Automatic Archive option on a 4630 4630SW IP Telephone is set to Yes and the FTPSRVR is specified the FTP APPE command attempts to save all call log contents to the FTP server specified by FTPSRVR in the directory path specified by FTPDIR Data is saved in a file called 4630calllog txt The System Administrator may optionally specify FTPSRVR and or FPTDIR via network administration however these values may also be specified by the phone s user as covered in Chapter 8 of the 4630 4630SW IP Telephone User s Guide Automatic backup occurs whenever the user executes a Save command on a Speed Dial or Options Parameter screen NOTE For specific error messages relating to Archiving see Table 13 Possible Error Messages During 4610S W 4620 4620S W 4630 4630SW Backup Restore on page 95 Customizing the 4610SW 4620 4620SW IP Telephones The 4610S W 4620 4620SW IP Telephones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities For example if your organization has an LDAP compliant d
64. 802 3af 2003 standard for LAN powering e Electrical power provided to each phone by one of the following two sources A Telephone Power Module DC power jack This module must be ordered separately except for the 4630 which comes with its own power brick and the 4690 which has its own power interface module Note that the 4630SW does not come with a power brick which must be ordered separately if LAN powering will not be used for that particular telephone model IEEE 802 3af 2003 if the LAN supports this powering scheme note that the 4630 and 4690 cannot be powered this way but the 4630SW can be powered this way e Verify that the 4600 Series IP Telephone package includes the following components telephone set 1 telephone handset except the 4690 IP Conference Telephone 1 H4DU 9 foot long when extended 4 conductor coiled handset cord plugged into the telephone and the handset except for the 4690 IP Conference Telephone 1 Category 5 modular line cord for the connection from the IP Telephone to the Ethernet wall jack 4600 Series IP Telephone Safety Instructions 555 233 779 Power Interface Module 4690 IP Conference Telephone only Power Brick 4630 IP Telephones only Stylus 4630 4630S W IP Telephones only e You may need a Category 5e modular line cord for the connection from the 4600 Series IP Telephone to the PC Refer to the 4600 Series IP Telephone Installation Gui
65. 90 IP Conference Telephone do not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button also works The following text displays left justified at the top of the display Clear all values no yes If you do not want to clear all values press no to terminate the procedure and retain the current values A screen displays the following prompt on the top line Are you sure no yes Press the button to terminate the procedure without clearing the values Press the button to clear all values to their initial default values A confirmation tone sounds and the following text displays left justified at the top of the display Clearing values The telephone is cleared to its out of the box state 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Troubleshooting Guidelines The Reset Administrative Option The Reset Administrative Option As indicated in some troubleshooting procedures sometimes it is appropriate to reset the 4600 Series IP Telephone Procedures on how to do so are printed below and can also be found in Chapter 3 of the 4600 Series IP Telephone Installation Guide The following is the list of parameters settings etc that are reset to default values including null as applicable when the Reset procedure is completed Registration extension and password Al
66. AC address displays as a pair of hexadecimal numbers Up to 9 ASCII characters Up to 4 ASCII characters ID number or none Up to 15 ASCII characters Up to 15 ASCII characters Up to 15 ASCII characters U p to 21 ASCII characters IP address and port of last file server successfully used 90 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Table 11 Parameter Values Continued Troubleshooting Guidelines Error Messages Name System Value Format Media server nnn nnn nnn nnn nnnnn Up to 21 ASCII characters IP address and port of media server currently in use Group nnn Up to 3 ASCII characters Protocol ccccccce Up to 8 ASCII characters filenamel exe filename2 exe filenamel1 exe filename2 exe Up to 16 ASCII graphic characters Out of the box there will be only one filename exe After installation there should be two filenames If there is only one installation has failed Verify the problem and then re install the telephone Up to 16 ASCII graphic characters Out of the box there will be only one filename exe After installation there should be two filenames If there is only one installation has failed Verify the problem and then re install the telephone Error Messages The 4600 Series IP Telephones issue messages in English only The IP Telephones also display messages from the switch which outside the United States may issue messages in th
67. AVAYA 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 555 233 507 Issue 2 1 July 2004 Copyright 2004 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Trademarks All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the
68. Beyond these 16 well known names it is recommended that RGB percentages or raw numbers be used for specifying colors Font specifications are one of the most important styles that may be applied to a web browser Because of the size of the screen on the 4630 IP Telephone the browser has only a single font available for use Font weights such as normal and bold are supported although finer values such as lighter and bolder are not Normal and Italic font styles are also supported Font sizes are also supported specified by either percentages or raw numbers can be used However percentages below 50 all appear as the same size Although some problems were found with font specifications given the size and resolution of the screen fonts behave reasonably well The only major problem found is the inability to specify font families See the Design Guidelines on page 108 for information on displaying images Cookies Cookies can be a useful feature in maintaining the state of a user when interacting with a web site HTTP provides no state information such as when or how often a user has visited a site Cookies allow web sites to track this information by storing a simple set of values on the browser for the current session Normally browsers also provide the ability to save cookies to disk so this information may be retained between sessions However the 4630 IP Telephone browser has no such ability to save any data between sessions Cookies
69. CP so that Avaya s Voice over IP VoIP Monitoring Manager VMON software can provide real time monitoring and historical data of the audio quality of VoIP calls Resource ReSerVation Protocol RSVP is an IETF standard protocol used by hosts to request resource reservations throughout a network RS VP compliant hosts send messages through a network to receivers which respond with messages requesting a type of service and an amount of resources e g bandwidth to carry out that service The host is responsible for admitting approving or rejecting denying the request In a QoS context RSVP is used to try to reserve bandwidth in the network for voice calls on a call by call basis If insufficient bandwidth is available for the target voice quality a request to use network bandwidth for a voice call will be rejected RTP Control Protocol RTCP as its name implies is a protocol that provides control functions for Real time Transport Protocol RTP RTP provides end to end network services for real time data such as Voice over IP but does not provide a reservation function nor does it guarantee any level of QoS RTCP supplements RTP by monitoring the quality of the RTP services and can provide real time information to users of an RTP service In a QoS context RTCP is valuable for identifying information such as packet loss 1 way delay how long a packet has to go from source A to destination B jitter etc RTCP itself does not improve Q
70. Condition Cause Resolution The DHCP server indicates the 4600 Series IP CAUSE Early versions of the 4600 Series IP Telephone reports itself as a Token Ring device and Telephones erroneously report being a Token Ring refuses to provide the telephone an address device With most DHCP servers this does not matter Some LINUX servers however will refuse to issue addresses to Ethernet devices reporting to be Token Ring devices RESOLUTION Administer the DHCP server to delete all MAC and IP addresses associated with Lucent Technologies or Avaya or allow the associated DHCP leases to expire The user indicates a 4610S W 4620 4620SW specific CAUSE The 46xxsettings script file is not pointed to or 4630 4630SW specific application is not accurately or is not properly administered to allow the accessible application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly specified for your system including case if your TFTP server is UNIX or LINUX and extension Then verify all the relevant parameters as indicated in Table 7 4630 4630SW IP Telephone Customizable System Parameters by Application on page 71 and Table 8 4610S W 4620 4620SW IP Telephone Customizable System Parameters on page 76 as appropriate are accurately specified in the 46xxsettings file There are three areas where installers can troubleshoot problems before seeking assistance from the syst
71. EQ 4620COMMON V1719 goto DEF46XX SET APPNAME bbla20_1719 bin goto END BOOTAPP46XX IF SBOOTNAME SEQ 46XXCOMMON V36 goto DEF46XX IF SBOOTNAME SEQ 46XXCOMMON V52 goto DEF46XX IF SBOOTNAME SEQ 46XXCOMMON V69 goto DEF46XX SET APPNAME bbla0_69 bin goto END 4602 goto 4606 goto 4612 goto 4620 goto 4624 goto BOOTAPP 4602 BOOTAPP 46XX BOOTAPP 4 6XX BOOTAPP 4620 BOOTAPP 4 6XX HERE FE FEE E AE FE FE E HR ETE HH HRT ETH ERR ERE download definity bigApp HEEE HE AE AE FEE EEE TH HR AE FE FE AE HH HRT EHH RR EEE DEF46xx IF SMODEL4 IF SMODEL4 IF SMODEL4 IF SMODEL4 IF SMODEL4 goto END SEQ SEQ SEQ SEQ SEQ 4602 goto 4606 goto 4612 goto 4620 goto 4624 goto DEF4602 DEF 4606 DEF 4624 DEF 4620 DEF 4624 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 59 Server Administration 4600 Series IP Telephone Scripts and Application Files definity bigApp for 4602 model DEF4602 SET APPNAME ap4602rl1_61 bin goto END definity bigApp for 4606 model DEF4606 SET APPNAME def06r1_73 bin goto END definity bigApp for 4620 model DEF4620 SET APPNAME def20r1_73 bin goto END definity bigApp for 4612 amp 4624 model DEF4624 SET APPNAME def24r1_73 bin goto END END FE HE HE E FE FE HE HE HE FE FE HE HE E FE FE FE HE HE a FE FE HE E FE FE FE HE HE HE FE FE HH HE HE HH HE download the 46xx Settings script HEHE HE E FE FE HE HE FE FE FE HE HE HE FE FE
72. For 4630 and 4630SW IP Telephone environments if users are to have access to LDAP directories or corporate web sites the appropriate servers must be in place and the 4630 4630SW telephones must be appropriately administered in accordance with Server Administration on page 37 y CAUTION 4630 IP Telephone Release 1 72 introduced significant software architecture changes Thus unlike most 4600 Series IP Telephones software releases 4630 IP Telephone Release 1 72 and later cannot be downgraded to a release earlier than 1 72 Attempting to do so will render the 4630 and 4630SW if Release 1 8 or greater set inoperable In addition if you are upgrading a 4630 from a release prior to Release 1 61 you must first upgrade to Release 1 61 and then upgrade to the newer Release You cannot upgrade directly from a pre 1 61 Release to a post 1 61 Release for the 4630 e For 4610SW 4620 4620SW IP Telephone environments if users are to have access to LDAP directories or corporate WML web sites the appropriate servers must be in place the LDAP Directory Application software must be downloaded from the Avaya support web site and the 4610SW 4620 4620SW telephones must be appropriately administered in accordance with Server Administration on page 37 NOTE Ensure that all required parameters are configured correctly For Avaya media server information see your administration documentation For the DHCP and TFTP servers see Server Administration o
73. Hardware failure IP Address in use by another NAPT Error No Ethernet No file server CAUSE The 46xx telephone is attempting to discover and register with the Gatekeeper at IP Address aaa bbb ccc ddd RESOLUTION If this message appears for more than a few seconds especially if the IP Address keeps changing the telephone is unable to contact the Gatekeeper Verify network connectivity between the telephone and the Gatekeeper or revise the Gatekeeper addresses in the DHCP TFTP files see Administering 4600 Series IP Telephones on Avaya Media Servers DHCP and TFTP to point to different Gatekeepers CAUSE The telephone is seeking a gatekeeper on the media server using its administered gatekeeper list RESOLUTION Wait for a valid registration to occur or press to interrupt the search and re initialize manual or DHCP TFTP procedures CAUSE The telephone does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is administered in the TFTP script file and that the proper application file is located in the appropriate location on the TFTP server CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen ensure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions CAUSE Hardware failure preven
74. IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration DHCP It might be preferred that once assigned an IP address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected As indicated Table 6 4600 Series IP Telephone Customizable System Parameters on page 67 the system parameter DHCPSTD allows an administrator to specify either that the telephone should comply with the DHCP standard DHCPSTD set to 1 or that the telephone should continue using its IP address after the DHCP lease expires DHCPSTD set to 0 The latter case is the default and if invoked the telephone sends an ARP Request for its own IP address every five seconds after the DHCP lease expires either forever or until it receives an ARP REPLY In this latter case the telephone displays an error message sets its IP Address to 0 0 0 0 and attempts to contact the DHCP server again Option 52 Overload Option if desired If this option is received in a message the telephone interprets the sname and file fields in accordance with RFC 2132 Section 9 3 Option 58 DHCP lease renew time if desired Option 59 DHCP lease rebind time if desired Option 66 TFTP Server Name NOTE Microsoft DHCP servers support only dotted decimal format for TFTP addresses not symbolic names Option 66 need not be used if the TFTP server is identified in t
75. IP Telephones display the following text left justified at the top of the display Reset values no yes Y caution As soon as you press the button all static information will be erased without any possibility of recovering the data 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 87 July 2004 Troubleshooting Guidelines Restart the Telephone If you do not want to reset the system values press no and proceed to Step 4 Pressing the pound sign to reset the system values on a 4601 IP Telephone produces a confirmation tone The 4601 s Message Waiting indicators illuminate but don t flash to indicate no entry is allowed while the system values are being reset All other phones display a screen with the following prompt on the top line Are you sure no yes Press the button to continue without resetting the values and proceed to Step 4 Or press the button to reset values to their defaults All phones except the 4601 display the following text left justified at the top of the display while the system values are reset to defaults Resetting values The telephone resets from the beginning of registration which takes a few minutes If you do not reset the phone all IP Telephones except the 4601 display the following prompt Restart phone no yes Press the key to terminate the procedure without restarting the telephone otherwise press a
76. IRCODING Latin 1 No other option is currently available 3 Press the Save Changes button as stated at the bottom of the screen to save the values entered When you complete the final administration screen you will have the opportunity to review all values on all screens 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 151 Administering the 4610SW and 4620 Thin Client Directories Directory Database Administration Interface Configuring the Directory Application Search Administration Screen The Search screen s administration requires you to provide labels for the LDAP attributes that appear on the user interface Search screen these are the labeled search fields the end user sees when the Search screen displays Any Customer Defined Label you create populates the Label value of the Enter Label Here text entry box on the Search Administration screen This label also displays as the text entry prompt on the user interface Search screen See Figure 5 Sample Search Screen on page 143 for an illustration of the user interface Search screen 1 From the Welcome screen select the Search Administration screen link or select the Right Arrow icon at the bottom of the General Administration screen Figure 11 Search Administration Screen F New Page 2 Microsoft Intemet Explores SS li xi File Edt View Favertes Took Hep Links CAPP51 2 Windstorm G gt WebSebime 4 POST gt K Back gt O
77. Maintaining Context Given the small working area it is easy for the user to become lost Headings will often not be in view and the user if distracted by other work can lose their sense of context Style sheets may be used to help maintain this sense of context through color The lt div gt and lt span gt tags are intended to provide page designer defined content based style By defining classes of lt div gt tags with various colors and border styles the designer may provide additional information It is important to bear in mind that a significant number of people suffer from some form of color blindness Thus it may be necessary to design pages both with and without using color styles User Interaction As discussed above HTML forms work reasonably well in the browser However due to the limitations of the phone as an input device keyboard input can be difficult A complete keyboard is made available based on the context of mouse selection When a text input control is on screen the user simply needs to click on the input control The keyboard appears with the browser thrown into a small scrolling area The input control is roughly centered in the scrolling area The user may then press the software keys and the text is shown in the input control Simply pressing the done button dismisses the keyboard and the input control shows the newly typed text While this interaction technically works fine from a user perspective it can be diffi
78. Release 2 1 LAN Administrator s Guide July 2004 Server Administration DHCP Table 2 Required Network Information Before Installation Per DHCP Server 1 Gateway router IP address es 2 TFTP server IP address es 3 Subnet mask 4 Avaya Media Server Gatekeeper IP address es 5 Avaya Media Server Gatekeeper port Although this may be a value between 0 and 65535 the default value is 1719 and should not be changed unless this conflicts with an existing port assignment 6 TFIP server file path 7 Telephone IP address range From To 8 DNS Server address es If applicable The TFTP server file path is the root directory used for all transfers by the server This is the default directory all files will be uploaded to or downloaded from In configurations where the upgrade script and application files are in the default directory see item 6 in Table 2 Required Network Information Before Installation Per DHCP Server on page 41 should not be used DHCP This section provides basic information on DHCP servers and generic information on DHCP server administration Choosing a DHCP Configuration A discussion on how to best set up your network to work with the 4600 Series IP Telephones is beyond the scope of this document See Network Assessment on page 23 This document concentrates on the simplest case of the single LAN segment Information provided here can be extrapolated for more complex LAN configurations y CA
79. SW and 4630 4630SW applications respectively NOTE Most of the problems reported by users of a 4600 Series IP Telephone are not likely to be problems with the telephone itself More likely the problems will be centered on the LAN where Quality of Service server administration and other issues can impact end user perception of IP Telephone performance Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones Condition Cause Resolution The telephone continually reboots or reboots CAUSE This is a firmware fault the MAC address in continuously about every 15 minutes memory is corrupted RESOLUTION The telephone must be returned to Avaya for repair The message light on the telephone turns on and off CAUSE This is a hardware fault intermittently but the telephone never registers RESOLUTION The telephone must be returned to Avaya for repair 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 81 July 2004 Troubleshooting Guidelines Error Conditions Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones Continued Condition Cause Resolution The telephone stops working in the middle of a call The telephone had been working but does not work now AND no lights are lit on the phone and the display is not lit AND power to the telephone is fine and the telephone may have gone through the restarting sequence AND no lights are lit on the ph
80. Style Physical Style Physical Spacing and Layout Lists and Tables Images Links Frames Forms Character Entities Colors Fonts Cookies e Design Guidelines Fixed Width Objects Images Frames Fonts Maintaining Context User Interaction Click to Dial Functionality 88 89 91 95 99 99 101 101 101 102 102 102 103 103 104 104 105 106 106 107 107 108 108 108 108 109 109 110 110 111 111 111 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 C Creating Web sites for the 4610SW and 4620 IP Telephones Introduction General Background WML Document Skeleton Text Elements Text Formatting Tags Anchor Elements Image Elements Event Elements Task Elements Input Elements Variable Elements Character Entities Colors and Fonts Wireless Telephony Applications WTA Syntax Implementation Summary Of WML Tags And Attributes D Administering the 4610SW and 4620 Thin Client Directories Introduction Application Platform Requirements Installing the Thin Client Directory on the Server Pre Installation Requirements Apache PHP Avaya Provided Download Files Installing the Thin Client Directory Web Application User Interface Generic User Interface Screen Characteristics Web Application Search Screen Web Application Successful Search Screen Web Application Detail Screen Web Application Directory Trouble Screen 4600 Series IP Telephone Release 2 1 LAN Administrat
81. Telephone Scripts and Application Files When using the media server you don t need to worry about the specific parameter names since the media server handles that for you For information however Table 4 lists the parameter names from 4600 Series IP Telephone Scripts and Application Files and indicates the corresponding field name from the media server s TFTP server application Any limits restrictions etc on the parameters are built into the media server 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 53 July 2004 Server Administration Table 4 Media Server Field Names amp Corresponding TFTP Script File Parameter Names Media Server Field Name Script File Parameter Name Domain Name Domain Name Server HTTP Server IP Address HTTP Directory HTTP Port Source IP Addresses for SNMP Queries SNMP Community String Telephone Country Code Telephone Dial Plan Length International Access Code Long Distance Access Code National Telephone Length Outside Line Access Code Handset Audio Gain Control Status Headset Audio Gain Control Status Speaker Audio Gain Control Status Application Status CTI Status CTI UDP Port Infrared Interface Status Layer 2 Audio Priority Value Layer 2 Signaling Priority Value 802 1A VLAN Identifier Management Complex IP Addresses Management Complex Transport Layer Port Network Audio Quality Assessment Display Wait Time for DHCP Offer Ethernet Line I
82. UTION Before you start it is important that you understand your current network configuration An improper installation can cause network failures or reduce the reliability and performance of your network 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 41 July 2004 Server Administration DHCP DHCP Software Alternatives Two DHCP software alternatives are common to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 2000 DHCP Server Any other DHCP application may work It is the customer s responsibility to install and configure the DHCP server correctly This document is limited to describing a generic administration that will work with the 4600 Series IP Telephones DHCP Generic Setup 42 Set up of a DHCP server involves the following phases 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with the following information e IP addresses available for the 4600 Series IP Telephones e The following DHCP options Option Subnet mask Table 2 Required Network Information Before Installation Per DHCP Server on page 41 item 3 Option 3 Gateway router IP address es Table 2 Required Network Information Before Installation Per DHCP Server on page 41 item 1 If more than one address is listed the total list may contain up to 127 total ASCII characters with IP addresses separated by commas with no intervening s
83. United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are e Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya p
84. YISTAT 1 Ethernet line interface setting 1 auto 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex PHY2STAT 1 Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex PROCPSWD Null Text string containing the local dialpad procedure password Null or 1 7 ASCII digits PROCSTAT 0 Local dialpad Administrative Options status O all Administrative Options are allowed 1 only VIEW is allowed RTCPMON Null Text string containing the 4 octet IP Address of the RTCP monitor currently in use SNMPADD Null Text string containing one or more allowable source IP addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 127 total ASCII characters SNMPSTRING public Text string containing the SNMP community string up to 32 ASCII characters STATIC 0 Static programming override flag If set to 0 static programming never overrides file server DHCP or TFTP or call server administered data If set to 1 static programming overrides only file server administered data If set to 2 static programming overrides only call server administered data If set to 3 static programming overrides both file server and call server administered data VLANTEST 60 Number of seconds to wait fora DHCPOFFER when using a non zero
85. able file or zip file if you prefer e Extract all of the files When extracting the 4630 files be sure to allow the directories to be created e Copy your 46xxsettings txt file back into the download directory e Check the Readme files for release specific information e Modify the 46xxsettings txt file as desired e Restart the TFTP Server e Reset your Avaya IP Telephones You can download a default upgrade script file sometimes called merely the script file from http www avaya com support This file is sufficient to allow the telephone to use default settings for customer definable options although of course these settings can also be changed with DHCP or in some cases from the telephone s dialpad itself However you might want to open the default file and administer the options to add useful functionality to your Avaya IP Telephones This file must reside in the same directory as the upgrade script file and must be called 46xxsettings scr or 46xxsettings txt The Avaya IP Telephones can operate without this file NOTE Most Windows systems interpret the file extension scr as a screen saver The 4600 IP Telephones originally used scr to indicate a script file but starting with Release 1 7 the settings file can also have the extension txt 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration 4600 Series IP Telephone Scripts and Application Files The settings f
86. all The user guides for each phone go into specific detail on how the user gets to the appropriate screen this document tells you what the end user can see and what it means For 4610S W 4620 4620S W 4630 4630SW IP Telephones the following parameters are displayed in real time to users on the appropriate screens while on a call Table 5 Parameters in Real Time Parameter Possible Values Audio Connection Yes if a receive RTP stream has been established ri Present No if a receive RTP stream has not been established Received Audio G 711 or G729 Coding Silence Yes if the telephone knows the far end has silence suppression Enabled Suppression No if the telephone knows the far end has silence suppression Disabled or the telephone does not know either way Packet Loss No data or a decimal percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number Packetization No data or an integer number of milliseconds The number reflects the amount Delay of delay in received audio packets and includes any look ahead delay associated with the codec One way Network No data or an integer number of milliseconds The number is one half the value Delay RTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the average delay Comp
87. ame values or to restart and re enter the Extension and Password 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 97 July 2004 Troubleshooting Guidelines Troubleshooting the 4601 IP Telephone 98 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Avaya 46xx IP Telephone MIB Downloading the Avaya 46xx IP Telephone MIB A Avaya 46xx IP Telephone MIB Downloading the Avaya 46xx IP Telephone MIB The custom Management Information Base MIB is available in txt format for free download at http www avaya com support Follow these links Under Technical Database select Telephone Devices amp User Agents then under IP Telephones and User Agents select 4600 IP Telephones and then Programming and Administration 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 99 July 2004 Avaya 46xx IP Telephone MIB Downloading the Avaya 46xx IP Telephone MIB 100 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4630 4630SW IP Telephone Introduction B Creating Web sites for the 4630 4630SW IP Telephone Introduction This Appendix describes the capabilities and limitations of the web browser in the 4630 4630SW IP Telephone and provides suggestions for designing Web sites for viewing on the 4630 4630SW It is intended for 4630 4630SW IP Telephone Web Browser web page designers and assumes readers are f
88. ame Default Value Status Description and Value Range Phone Application Parameters PHNEMERGNUM Null Optional Text string of a phone number to be dialed in case of an emergency e g 911 Directory Application Parameters DIRSRVR Null Mandatory Text string of dotted decimal IP address or DNS name of the server containing the LDAP directory 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 71 July 2004 Server Administration Customizing the 4630 4630SW IP Telephone Table 7 4630 4630SW IP Telephone Customizable System Parameters by Application Continued Parameter Name Default Value Status Description and Value Range DIRTOPDN Null DIRFULLNAME cn DIRTELNUM telephoneNumber DIRSRCHTIME 0 DIRCODING Latin 1 DIRLDAPPORT 389 Stock Ticker Application Parameters STKSTAT 1 Voice Mail Application Parameters VMLHOME Null Web Access Application Parameters WEBHOME Null Mandatory Optional Optional Optional Optional Optional Optional Mandatory Mandatory Directory Topmost Distinguished Name text string of the root entry of the LDAP directory Note that spaces and other special characters may need to be treated as specified in RFC 2253 Lightweight Directory Access Protocol v3 UTF 8 String Representation of Distinguished Names Text string for the customer specific label for the database field Text string for the customer
89. amiliar with HTML Style Sheets and ECMAScript This Appendix serves two primary functions It e Presents the technologies that have been implemented in the 4630 4630SW IP Telephone Web Access application including any limitations or non standard implementations and e Provides a suggested model for developing effective web pages to be viewed in the browser This Appendix is not intended to provide technical details on setting up a web server nor does it provide information on web server technologies Finally this document is not intended to provide an introduction to web browser protocols or technologies NOTE A link to sites where HTML templates are available for customizing can be found on the Avaya Web site Any subsequent reference to the 4630 IP Telephone in this Appendix applies equally to the 4630SW IP Telephone General Background The 4630 IP Telephone display is a quarter VGA 320 pixels wide by 240 pixels high 256 colors supported display The data types and other features supported in the browser include e HTML 4 01 e Cascading Style Sheets CSS Levels 1 and 2 e Document Object Model DOM Level 1 e Images GIF and JPEG e ECMAScript JavaScript 1 4 e HTTP 1 0 and 1 1 e Secure Sockets Layer SSL 2 0 and 3 0 e Cookies stored in non volatile memory e Click to Dial Functionality 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 101 July 2004 Creating Web sites for the 4630 4630SW IP Tel
90. an and dials the number without further processing Example A user notes the web site displayed contains an international phone number that needs to be called and presses Call The 4630 4630SW determines the number to be called is from another country code and prepends the rest of the phone number with PHNOL to get an outside line PHNIC to get an international trunk The 4630 4630SW then dials normally with the Avaya media server routing the call appropriately 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration Customizing the 4630 4630SW IP Telephone NOTE The Enhanced Local Dialing algorithm requires that telephone numbers be presented in a standard format according to how you administer the parameters indicated in Table 8 The algorithm also assumes that international telephone numbers are identified as such in for example WML Web sites by preceding them with a plus sign and with a space or some non digit character following the country code Customizing the 4630 4630SW IP Telephone The 4630 4630SW IP Telephone has some unique and powerful capabilities that take advantage of its large display and access to LAN facilities If your organization has an LDAP compliant directory on your LAN or if your organization has a corporate Web site suitable for displaying on the 4630 s 4630S W s 1 4 VGA display you will need to provide the telephone with key information about
91. an simultaneously support receipt of packets using or not using 802 1Q parameters 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration QoS DIFFSERV As defined in IETF RFCs 2474 and 2475 services are basically ways of treating different subsets of a network s traffic in different ways at the Internet Protocol IP layer Layer 3 For example some packets might be routed in such a way as to expedite delivery minimize delay while others are routed to minimize loss minimize cost etc The differentiation between these services that is Differentiated Services is provided by a redefinition of an octet in the Layer 3 headers for IP versions 4 and 6 also termed IPv4 and IPv6 respectively This octet is called a Type of Service TOS octet in IPv4 and a Traffic Class octet in IPv6 but in both cases the octet is interpreted differently than it was originally defined With Differentiated Services bits 0 through 5 of the octet identify a Differentiated Services Code Point DSCP that identifies a procedure to be used to handle that packet on a per hop basis Bits 6 and 7 of the octet are currently unused and are ignored by DSCP compliant routers With DiffServ the default DSCP is all zeroes and represents no special handling RFC 2474 also defines eight Class Selector Codepoints which are the eight DSCP encodings that can be represented by xxx000 where x represents one
92. and column s of a table lt thead gt defines a set of table header rows The intent of this tag is to provide a set of header rows for each printed page While viewing the page in a browser the header has no more effect than the lt th gt tag What it does provide for the designer is a more logical breakout of the data It is easy to recognize the header area of the table since it is set between the lt thead gt start and end tags lt tbody gt defines the main body of a table when used in conjunction with the lt thead gt and lt tfoot gt tags lt tfoot gt defines a footer for a table This tag may contain multiple rows Like the lt thead gt tag the intent of this tag is to provide a set of footer rows for each printed page Viewing the page ina browser has no additional effect And like the lt thead gt tag this tag provides a logical breakout of the data for the designer lt colgroup gt defines a column group It may be used as a single definition of identical columns or as a container for dissimilar columns The span attribute defines what columns are parts of each group lt col gt controls the appearance of one or more columns within a column group The 4630 IP Telephone Web Browser handles both GIF and JPEG image formats No other image formats included animated GIFs are supported Note that images take up a large amount of memory compared to text and updating the display can be an issue therefore it is recommended
93. and or explanation of what is required to their right in the yellow areas There may also be yellow Help areas at the bottom of a screen to help you populate the screens correctly You can select the Home option from the left side of any administration screen to return to the Welcome screen Home page The bottom of each screen provides navigation and save options as illustrated below Q Save Changes 2 After entering the values for a screen press the Save Changes button to save your entries then use the Right Arrow or Left Arrow buttons to move from that screen to another Pressing an arrow button without first saving what you entered or changed causes a dialog box to display The dialog box lets you confirm that you do not want to retain your entries or any changes you ve made to existing values or allows you to select Cancel to return to the screen and save the data Configuring the required information in accordance with the instructions in this section allows the Thin Client Directory application to communicate properly with the LDAP server After configuring and saving the required information test the Directory application to be sure the user interface screen values are correct that the application is interfacing properly with the LDAP server and that the Directory Application server is interfacing properly with the end user s phone 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 149 July 2004 Administering t
94. as of Release 2 0 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Overview of Voice over IP VoIP 4600 Series IP Telephones e Restricting access to Local dialpad Administration Procedures such as specifying IP addresses with a password as of Release 1 8 e Removing access to most Local dialpad Administration Procedures e Restricting the end user s ability to view network data using a telephone Options application 4600 Series IP Telephones Dual Connection Architecture Releases 1 0 and 1 1 of the 4600 Series IP Telephones use dual connection architecture to communicate with the DEFINITY switch In the dual connection architecture two station extensions must be administered for each telephone Single Connection Architecture Release 1 5 and subsequent releases of the 4600 Series IP Telephones use single connection architecture to communicate with the Avaya media server switch In the single connection architecture only one station extension must be administered for each telephone Registration and Authentication The Avaya media server switch supports registering and authenticating 4600 Series IP Telephones using the extension and password For further information see Related Documents on page 14 Software As shipped from the factory the 4600 Series IP Telephones may not contain sufficient software for registration and operation When the phone is first plugged in a software dow
95. at the text should appear as a subscript to the current text The text is shown one point size smaller lt sup gt indicates that the text should appear as a superscript to the current text The text is shown one point size smaller lt tt gt indicates that the text should appear as teletype text The text is shown in a monospaced typeface font 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 103 July 2004 Creating Web sites for the 4630 4630SW IP Telephone Browser Features and Behavior Physical Spacing and Layout Physical spacing and layout tags define the basic structure of a document Headings paragraphs tables and lists all provide some basic physical and logical layout to a page Each spacing and layout tag is shown with a brief description and any unusual behavior is described e lt p gt indicates the start of a new paragraph A blank line is inserted between previous text and text following the lt p gt tag e lt br gt indicates that a breakpoint should be inserted A newline is inserted between previous text and text following the lt br gt tag e lt pre gt indicates that the following text should have no formatting rules applied to it This implies that no wrapping will be applied to this text which may result in a horizontal scrollbar being added to view the text e lt hr gt indicates that a newline and a horizontal rule line should be inserted between the previous text and text followi
96. ation extension has been entered RESOLUTION Re enter the extension if mis entered initially If appropriate verify proper extension with respect to switch administration CAUSE The specified extension is already in use according to the Avaya media server RESOLUTION Wait a few minutes and try again This will work for the case when the extension is correctly administered but service was interrupted and the Avaya media server is not yet aware of that fact Otherwise verify proper extension with respect to switch administration CAUSE The 4600 Series Telephone was originally installed on one switch with Static Addressing and has subsequently been installed on another switch with an active DHCP server assigning dynamic IP addresses RESOLUTION Reset the telephone CAUSE This release of the Avaya media server does not support the current version of the IP Telephone RESOLUTION Upgrade to the current version of Avaya media server software CAUSE The telephone has a hardware fault RESOLUTION Replace the telephone 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 93 July 2004 Troubleshooting Guidelines Error Messages Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Continued Error Message Cause Resolution NAPT Error CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 4600 Series IP Te
97. bit These Code Selector Codepoints are considered prioritized with the larger numerical values having a higher relative order DSCP compliant routers should treat larger valued DSCPs in such a way as to give the associated packets a probability of timely forwarding greater than a packet with a lower valued DSCP In addition to the eight Class Selector Codepoints a network may define its own DSCPs by defining encodings that do not terminate in 000 The specific treatment intended by these custom DSCPs will not necessarily be carried out by routers outside the customer s own network In the 4600 Series IP Telephone Installation Guide the Local Administrative Option for QoS allows you to specify Diffserv values for Layer 3 audio L3QAUD and signaling traffic L3QSIG on a phone by phone basis if necessary The Avaya IP Telephones DiffServ values will be changed to the values administered on the media server as soon as the phone is registered For more information see the document titled Administration for Network Connectivity 555 233 504 Unless there is a specific need in your enterprise LAN we do not recommend you change the default values UDP Port Selection Some data networks include equipment that can perform UDP port selection This is a mechanism by which packets with port numbers in a given range are given priority over packets with port numbers outside that range To support UDP port selection the 4600 Serie
98. cept Acknowledgement of acceptance SUPPORTED delete Delete item SUPPORTED help Request for help SUPPORTED options Options or additional operations SUPPORTED prev Backward navigation SUPPORTED reset Clearing or reset SUPPORTED X n or x n Experimental SUPPORTED but treated as unknown 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 119 July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Event Elements lt do gt tags are rendered as softkey labels on the bottom line of the 4620 display lt do gt tags are specified per WML page and therefore are page context sensitive The eight do types are labeled either specifically ina WML page or by a browser dependent label If no labels are given then the do types will have the following default labels Type Default Label if no label specified accept ACCEPT delete DELETE help HELP options OPTIONS prev BACK reset RELOAD X n or x n UNKNOWN Vnd Any mix of upper or lower cases AVAYA Available for future use but currently UNKNOWN If no lt do gt tags have been specified no softkeys will be displayed If one lt do gt tag is specified the following softkeys will be displayed Ist DO If multiple lt do gt tags are specified display them as follows Ist DO 2nd DO 3rd DO MORE Page Softkeys Ist DO 2nd DO 3rd DO MORE Page 2 Softkeys 4th DO
99. configure up to five additional softkeys and link them to specific Detail screen display fields For example you may have configured Manager as a detail screen attribute which would show a found person s manager as part of the detail information Linking a softkey to that field can provide a report list of any person in the directory who has that specific manager as part of his or her own detail information The Softkey Administration screen lists all attributes you previously defined on the Detail Administration screen as From attributes You configure softkeys by providing a To attribute that establishes a link between the two attributes and which is used as the softkey s label You can populate LDAP To attributes using an Avaya provided drop down list as shown in Table 19 List of Drop Down Attributes available for Search Query and Details Administration Screens on page 156 You may also provide a specific label for the new softkey using the minimal number of characters that will display in the screen s softkey label area Figure 13 Softkey Administration Screen J New Page 2 Micsozoft Internet Explorer nl Ol x Fie Ed Yew Favortes Took Help Links CAPPS1 Winditom Q gt WebSabime POST Live365 Listen Ea 2 Back gt GD 2 Zh Rsh ie Emote A Sp S a BW w Address 48 tap 136 8 62 187 avayade avayadi admins Go Directory Thin Client Administration index dt Softkey Admi
100. context of this browser since the intent of this control is to allow the user to select a file on their local disk e lt button gt defines a button that the user may select This behaves much like the lt input type button gt tag except that the physical appearance is three dimensional and any text image or combination may be displayed in the button e lt fieldset gt encapsulates a section of a form s contents to create a group of related form controls The phone s browser puts a simple box around the fieldset e lt label gt associates a relationship between a form control and one or more text labels Labels may be tied to form controls by the for attribute in the label and the id attribute in the form control They may also be tied by embedding the form control inside the lt label gt tag for example lt label gt Name lt input type text id name gt lt label gt lt legend gt gives a label to a lt fieldset gt tag This label appears at the top of the fieldset section of the form with a line separating the legend from the rest of the fieldset e lt optgroup gt provides nested cascading menus to the user This doesn t seem to work e lt option gt defines the values available in a lt select gt scrolling list or drop down menu e lt select gt defines scrolling lists and drop down menus e lt textarea gt provides free form user input and display This provides a scrolled text area for the user to read or type
101. controls the setting for the LOGOFF option if applicable PHNCC 1 Telephone country code The administered international country code for the location of the serving MultiVantage server Range 1 3 digits from 1 to 999 PHNDPLENGTH 5 Telephone dial plan length the length of the administered dial plan for the serving MultiVantage server Range 1 or 2 digits from 3 to oe 1 0 re PHNIC 011 Telephone international access code the digits dialed to access public network international trunks from the serving Multi Vantage server Range 1 4 digits 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 67 Server Administration Administering Options for the 4600 Series IP Telephones Table 6 4600 Series IP Telephone Customizable System Parameters Continued Parameter Name Default Value Description and Value Range PHNLD 1 Telephone long distance access code the digit dialed to access public network long distance trunks from the serving MultiVantage server Range digit or Null PHNLDLENGTH 10 Length of national telephone number the number of digits in the longest possible national telephone number for the location of the serving Avaya media server Range 1 or 2 digits from 5 to 15 PHNOL 9 Outside line access code the character s dialed to access public network local trunks from the serving Avaya media server Range 0 2 dialable characters including Null PH
102. ctive if SMTPSRVR is non null and if IRSTAT is 1 B Overview of Voice over IP VoIP Suggestions for Installation and Configuration Applications continued IrOBEX UDP IP 4606 4612 4620 4620SW 4624 4630 and 4630SW only gt SMTP TCP IP 4630 and 4630SW only Port 5000 Another 4600 Series IP Telephone gt Port 25 4606 4612 4620 4620SW 4624 Mail Server Suggestions for Installation and Configuration Reliability and Performance There is a cost performance trade off associated with Voice over IP Greater reliability and improved performance can be obtained through server redundancy and components with higher bandwidth capabilities The reliability and performance of the traditional PBX systems have been very high Although much of the LAN is outside of the control of the PBX there are several points to consider which enhance the reliability and performance of the IP Telephone network All 4600 Series IP Telephones support the tools ping and traceroute These are standard LAN WAN tools for identifying whether two points on a network can communicate with each other and what path a sample communication takes as it traverses the network from one point to the other All 4600 Series IP Telephones will respond appropriately to a ping or a traceroute message sent from the DEFINITY or MultiVantage switch or any other source on your network
103. cult to type a large amount of text Thus unless user input is absolutely necessary it should be avoided When necessary user input should be kept to a minimum Click to Dial Functionality Embedded as lt a href Jjavascript dial nnnn gt nnn is passed to the Phone application to initiate a phone call Example lt html gt lt head gt lt body gt lt table border 0 width 100 gt lt tr gt lt td gt lt b gt Call IT Technical Support lt b gt lt br gt lt a href Javascript dial 1 555 555 5151 gt lt img border 0 src call gif gt 1 555 555 5151 lt a gt lt td gt lt tr gt lt td gt lt b gt Call Bill Pay lt b gt lt br gt lt a href Javascript dial 1 555 555 5152 gt lt img border 0 src call gif gt 1 555 555 5152 lt a gt lt td gt lt tr gt lt table gt lt body gt lt htm1 gt 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 111 July 2004 Creating Web sites for the 4630 4630SW IP Telephone Design Guidelines The preceding generated code is rendered as this web page Avaya 4630 Click to Dial Example Call IT Support Call Bill Pay 86 1 555 555 5151 1 555 555 5152 Pome 4 Back Forwards Reload E Stop i Phone 112 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Introduction C Creating Web sites for the 4610SW and 4620 IP Telephones Introd
104. cycle being alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off CAUSE The PBX does not recognize the extension entered or cannot find a valid gatekeeper RESOLUTION Confirm the extension is correct and is correctly administered on the switch Then try registration again taking particular care to enter the extension accurately Extension VISUAL INDICATION If the extension is currently being used and a first registration in Use attempt is made the Message Waiting indicators at the top of phone and left middle of the faceplate display a broken flutter alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off five times then flash continuously awaiting user entry If a second registration attempt is made using the same extension the Message Waiting indicators at the top of phone and left middle of the faceplate display a continuous broken flutter alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off In addition Call Appearance Line b s LED flashes continuously until either the or button is pressed CAUSE The PBX detects an extension conflict with an existing set or Softphone RESOLUTION You can force the current telephone to register and thereby disconnect the other user by pressing The 4600 Series IP Telephone prompts you again for the Extension and Pa
105. d STATIC New 4610SW 4620 4620SW specific system parameters SUBSCRIBELIST and TPSLIST to support the new push feature and FTPDIR and FTPUSERSTAT to enhance the FTP Backup Restore feature Appendix E which describes the new push feature Support for the Clear Administrative Option New Error messages and actions in Chapter 5 This release also reflects removal of the following obsolete system parameters HTTPSRVR HTTPDIR and HTTPPORT 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 11 July 2004 Introduction Document Organization Terms Used in This Guide 802 1p 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism 802 1Q usually referred to as 802 1p but the content of 802 1p is now incorporated in 802 1D ARP Address Resolution Protocol used for example to verify that the IP address provided by the DHCP server is not in use by another IP Telephone CELP Code excited linear predictive voice compression requiring only 16 kbps of bandwidth CLAN Control LAN type of Gatekeeper circuit pack DHCP Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management DiffServ Differentiated Services an IP based QoS mechanism DNS Domain Name System an IETF standard for ASCII strings to represent IP addresses Gate H 323 application that performs essential control administrative and managerial functions in t
106. d lt onevent gt tags 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 115 Creating Web sites for the 4610SW and 4620 IP Telephones Text Elements The template tag attributes supported by the 4620 web browser are as follows Attribute Value s Description Comments onenterbackward url Occurs when the user SUPPORTED navigates into a card using a prev task onenterforward url Occurs when the user SUPPORTED navigates into a card using a go task ontimer url Occurs when the timer SUPPORTED expires NOTE The implication for rendering WML pages is that the local environment will always override a global template for lt do gt types with the same name and type If there is a onevent in the template and a local onevent of the same type the local onevent takes precedence over the global one e lt access gt The lt access gt tag limits access within the deck to certain cards This tag is not supported Text Elements e lt br gt tag The lt br gt tag tells the browser to add a line break to the text at the point the element is written e lt p gt tag The lt p gt tag specifies a paragraph of text with alignment and line wrapping properties All text data must be contained inside this tag Only lt do gt tags wml and card elements can exist outside of the lt p gt tag When rendered this tag will cause subsequent text to begin on the next line Attribute
107. d in Table 2 Required Network Information Before Installation Per DHCP Server on page 41 for the New IP Address field Select Add and then OK Adding the DHCP Option Use the following procedure to add the DHCP option 1 SCSAANIA NN BW WY _ m Highlight the scope you just created Select Scope under DHCP Options Select the 176 option that you created from the Unused Options List Click the Add button Select option 003 from the Unused Options List Click the Add button Click the OK button Select the Global parameter under DHCP Options Select the 176 option that you created from the Unused Options List Click the Add button Click the OK button Activating the Leases Use the following procedure to activate the leases 1 Click Activate under the Scope Menu The light bulb icon for the scope lights 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 47 July 2004 Server Administration DHCP Verifying Your Configuration This section describes how to verify that the 46XXOPTIONSs are correctly configured for the Windows NT 4 0 DHCP server Verify the Default Option 176 46XXOPTION Use the following procedure to verify the default option 1 2 Hon A Ww Select Start gt Programs gt Admin Tools gt DHCP Manager Expand Local Machine in the DHCP Servers window by double clicking on it until the sign changes to a sign In the DHCP Servers fra
108. de The IP telephones work the same on all Avaya media servers running Avaya Call Processing ACP R8 4 R9 R9 5 and R10 or Avaya Communication Manager 1 1 1 2 1 3 and 2 0 unless otherwise specified 34 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Requirements Software Requirements Software Requirements The following software is required for 4600 Series IP Telephones to work properly e The DHCP server and application should be installed and properly administered as described in DHCP on page 41 y CAUTION A DHCP server is not mandatory but static addressing is necessary when a DHCP server is unavailable Due to the difficulties associated with static addressing it is very strongly recommended that a DHCP server be installed and that static addressing be avoided The TFTP server and application must be installed and properly administered as described in TFTP on page 52 y CAUTION A TFTP server does not need to be available for the Avaya IP Telephones to operate The Avaya IP Telephones obtain important information from the script files on the TFTP server and depend on the TFTP file for software upgrades If the TFTP server is not available when the Avaya IP Telephones reset they will register with the media server and operate Some features may not be available and restoring those features will require resetting the Avaya IP Telephone s when the TFTP server is available e
109. e Successful Search screen The Full Name and Main Telephone Number of the selected person show on the first two lines as a default but can be administered to display different data Four additional display lines may be administered to provide specific corporate or personal information about the person Examples of data you can administer to appear are shown directly below any valid LDAP attribute can be used in their place e Additional Phone Number a cell phone or other related telephone number Email the person s business email address e Organization the department or organization to which this person belongs e Other any other pertinent information such as the name of the person s manager or assistant Figure 7 Sample Detail Screen TOP LINE Web C D Full Name 2 C gt FB7 gt Main Phone Number o h t C FB8 Additional Number e g Cell Phone lt o 9 emil Ll B10 Organization o N 4 CO men Manager o CD F Search AddToSD Return pustomized Softkey CF F GoD 22 SK1 SK2 SK3 SK4 A click to dial icon to the left of the Main Phone Number allows the user to call the person directly from the Detail screen using this icon instead of a Call softkey saves a softkey for your customization Three softkeys are labeled as follows the fourth softkey is available for your use e Search Displays the Search screen to allow the user to enter new criteria and initiate anot
110. e local language NOTE Because the 4601 IP Telephone does not have a display it is limited in its ability to provide visual feedback and error messages Nonetheless some feedback is available and presented as applicable For more information see Table 14 Possible Error Messages During 4601 IP Telephone Installation or Operation on page 96 Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Error Message Cause Resolution During Installation Bad Router CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Change administration on DHCP as indicated in DHCP in Chapter 4 Checksum error CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize DHCP CONFLICT CAUSE At least one of the IP address offered by the DHCP server conflicts with to program another address RESOLUTION Review DHCP server administration to identify duplicate IP address es 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 91 July 2004 Troubleshooting Guidelines Error Messages Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Continued Error Message Cause Resolution Discover aaa bbb ccc ddd Discovering File too large Cannot save file Gateway Error
111. e pushed to the telephone s WML browser If a pushed Web page has barge in priority the content overwrites whatever else is currently displayed to the user If the push of a Web page has normal priority the Web page does not override what the user sees If the user has the Web application displayed the normal priority pushed content overrides what is otherwise displayed If the Web application is not being displayed the normal priority pushed content is loaded in the background and presented to the user when the Web application is invoked subject to certain restrictions In this case you may wish to accompany the web push with a corresponding pushed text message to alert the user that there is Web content to view Audio Messages RTP can be pushed Pushed audio messages can drive the telephone off hook if necessary and play the pushed message through the telephone s speaker If the audio push has barge in priority the audio message is presented to the user even if the user is on a call In this latter case the far end is automatically placed on Hold and does not hear the pushed audio message A given push can include any or all of the three content forms but can have only one priority You can optionally accompany each push with notification tones to draw the user s attention to the phone and hence to the pushed content 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 157 July 2004 4610SW 4620 4620SW Push Fea
112. e subnet mask in one of two ways e The number of bits of an IP address to use for the network subnet IDs e The subnet mask IP address Enter only one of these values and when finished click the Next button The Add Exclusions dialog box displays 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 49 July 2004 Server Administration DHCP 50 9 10 11 12 13 14 15 16 Exclude any IP addresses in the range specified in the previous step that you do not wish to be assigned to an IP telephone a Inthe Start Address field under Exclusion Range enter the first IP address in the range you want to exclude b Inthe End Address field under Exclusion Range enter the last IP address in the range you want to exclude Click the Add button Repeat steps a through c for each IP Address range that you would like to exclude NOTE You may add additional exclusion ranges later by right clicking on the Address Pool under the newly created scope and selecting the New Exclusion Range option Example Suppose the ranges of IP addresses available for your IP telephone network are e 135 254 76 7 to 135 254 76 80 e 135 254 76 90 to 135 254 76 200 e 135 254 76 225 to 135 254 76 230 Your Start IP Address and End IP Address entered on the IP Address Range dialog box should then be 135 254 76 7 and 135 254 76 230 respectively On the Add Exclusions dialog box you should exclude the following ranges e 135
113. ease 8 4 NOTE DEFINITY Release 8 4 is very old and is not recommended DEFINITY Release 8 4 supports the 4612 and 4624 IP Telephones The 4612 and 4624 IP Telephones are aliased as 6424 telephones administered as IP Softphones The administrative forms for the 6424 IP Softphone are used for the two IP Telephones See Related Documents on page 14 particularly the Administration for Network Connectivity and the Administrator s Guides Follow these guidelines e Alias the IP Telephone as a 6424D DCP set with the IP Softphone field set to y Yes e Administer a Media Complex Ext for the audio channel 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 39 July 2004 Server Administration DHCP and TFTP DHCP and TFTP Dynamic Host Configuration Protocol DHCP provides a means by which configuration parameters can be automatically assigned to clients on a TCP IP network This minimizes the maintenance of a 4600 Series IP Telephone network by removing the need to individually assign and maintain IP addresses and other parameters for each IP telephone on the network Software Checklist Please make sure that you have purchased and or own licenses to install and use the DHCP server and TFTP server software NOTE It is possible to install both the DHCP server and the TFTP server on the same machine y CAUTION The circuitry in the 4600 Series IP Telephones reserves IP addresses of the form 192 168 2 x
114. eatures and Behavior 102 Click to Dial Functionality 111 Design Guidelines 108 General Background 101 Customer Support 18 Customizing System Parameters for 4610SW 4620 4620SW IP Telephones 76 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 159 July 2004 Index Customizing System Parameters for 4630 4630SW IP Telephones 71 Customizing the 4610SW 4620 4620SW IP Telephones 75 Customizing the 4630 4630SW IP Telephone 71 Customizing the Site Specific Option Number SSON 69 D DEFINITY Releases 9 9 5 and 10 39 Delay and Jitter 20 DHCP 21 DHCP and TFTP Server Administration 40 DHCP and TFTP Servers for 4600 Series IP Telephones 30 DHCP and VoIP 21 DHCP Configuration Choosing 41 DHCP Generic Setup 42 DHCP Server 30 DHCP Server Setup 41 DHCP Server Windows 2000 Setup 49 DHCP Server Windows NT 4 0 Setup 45 DHCP Software Alternatives 42 Directory Database Administration Interface 148 DNS Addressing 69 Document Change History 11 Document Organization 10 Dual Connection Architecture 29 E Enhanced Dialing Procedures 70 Enhanced Local Dialing 70 Error Conditions 81 Error Messages 91 G GROUP System Value 61 H H 323 Standard 21 Hardware Requirements 33 IETF Documents 16 Initialization and Address Resolution 25 Initialization Process for 4600 Series IP Telephones 30 Installation and Configuration Suggestions for 27
115. ecurity 28 SNMP 22 Tandem Coding 20 WwW WAN Considerations for 4600 Series IP Telephones 29 Web Application User Interface 142 Web sites Creating for the 4610SW and 4620 IP Telephones 113 Web sites Creating for the 4630 4630SW IP Telephone 101 What s New in Release 2 1 11 Wireless Telephony Applications WTA 126 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 161 July 2004 Index 162 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004
116. em or LAN administrator 1 Check the wiring power and Ethernet for the following e Whether all components are plugged in correctly e Check LAN connectivity in both directions to all servers DHCP TFTP media server Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet message is not displayed e If the telephone is supposed to be powered from the LAN ensure the LAN is properly administered and is compliant with IEEE 802 3af 2003 2 Ifyou are using static addressing do the following e Use the VIEW command to find the names of the files being used and verify that these filenames match those on the TFTP server Check on the Avaya Web site to verify whether the correct files are being used Note that the 4601 IP Telephone does not support static addressing and therefore does not support the VIEW command e Use the ADDR option to verify IP addresses e Use the QoS option to verify QoS parameters Refer to Chapter 3 of the 4600 Series IP Telephone Installation Guide 3 Tf the 4600 Series IP Telephone is not communicating with the system DHCP TFTP or media server make a note of the last message that was displayed and consult the system administrator 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 85 July 2004 Troubleshooting Guidelines The Clear Administrative Option The Clear Administrative Option 86 Sometimes you may want to remo
117. ensation introduced by the telephone s jitter buffer Delay For 4602 4602SW IP Telephones the Network Audio Quality Screen presents the user with a qualitative assessment of the overall audio quality currently being experienced This assessment is based on separate evaluations of the Packet Loss and the total Network Delay the sum of Packetization Delay One way Network Delay and Network Jitter Compensation Delay and consideration of the codec in use You can disable the display of the Network Audio Quality data and assessment for all sets by setting the system value NTWKAUDIO to a value of 0 as explained in Administering Options for the 4600 Series IP Telephones on page 66 The implication of this information for LAN administration depends of course on the values reported by the user and the specific nature of your LAN topology loading QoS administration etc The major use for this information is to give the user an idea of how network conditions are affecting the audio quality of the current call It is assumed you have more detailed tools available for troubleshooting the LAN 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration VLAN Considerations RSVP and RTCP Avaya IP Telephones implement the Resource ReSerVation Protocol RSVP to support WAN bandwidth management RSVP is administered from the media server Avaya IP Telephones implement the RTP Control Protocol RT
118. ephone Browser Features and Behavior Browser Features and Behavior This section presents the technologies that have been implemented in the 4630 IP Telephone Web Access application along with any limitations or non standard implementations Since style sheets have become the preferred mechanism for controlling web page appearance and have made obsolete most attribute specifications with tags the majority of attributes for tags were not tried The attributes that were tested were those of real interest to specific tags The browser is HTML 4 0 compliant with a few minor differences as noted below NOTE In the sub sections that follow comments specific to the 4630 IP Telephone and its browser are shown in italics Document Skeleton Certain tags define the basic framework of an HTML document While most browsers are normally good at dealing with missing tags when style sheets are applied it is essential that the tag structures be followed Even ignoring style sheets it is considered good style to follow the HTML rules The following tags make up the basic skeleton of an HTML document e lt html gt indicates the start of an HTML document e lt head gt indicates the start of an HTML document s header Title meta definitions ECMAScript function definition document level style sheet definition and external style sheet inclusion are all done in the header section e lt title gt sets the title of the document Normally this is
119. er gt Customer Service lt p gt Your order will ship in 3 5 days If you have any questions then lt anchor gt Call us lt go href wtai wp mc 5551212 gt lt anchor gt lt p gt lt card gt lt wml gt 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Wireless Telephony Applications WTA The above generated code is rendered as the following diagram TOP LINE Web Using anchor tag CD Customer Service 2 C FB C Your order will ship in 3 5 days Jt BBS lt C If you have any questions then rs C FBS gt alus IIAES ri C D gt FB10 OL EET S as D JO mrg Ga Ca CO CO SK1 SK2 SK3 SK4 were OPTIONS The code will show a hyperlink as Call Us on the web screen of an Avaya 4620 IP Telephone When this link is selected on the phone it will dial the string 5551212 or a number followed by a semicolon in the WTAI code on the previous page Click to dial using lt onevent gt tag lt xml version 1 0 gt lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3 EN http www wapforum org DTD wml13 dtd gt lt wml gt lt card id callid3 title Incorrect Login gt lt onevent type ontimer gt lt timer value 50 gt lt go href wtai wp mc 1888 555 1212 gt lt onevent gt lt p gt You hav xceeded number of tries A call will be automatically launc
120. er makes wrapping a secondary priority to presenting the data exactly as the HTML dictated Web browsers do not resize themselves larger when scrollbars are added Thus if there are more lines of text than can fit in the height of the browser window a vertical scrollbar is added This now takes up some of the width of the browser and less text displays on a single line If text is wider than the width of the browser a horizontal scrollbar is added This now takes up some of the height of the browser and fewer lines of text are displayed Given the small size of the browser it is highly desirable to avoid causing scrollbars to appear Unless the amount of text shown in a page is kept to a bare minimum it is unlikely that a vertical scrollbar will be avoided However avoiding fixed width objects or ensuring that the size of fixed width is kept small will gain some viewable space on the browser In general if scrolling is a requirement vertical scrolling is better perceived by users than horizontal scrolling Images The use of images in a web page is always a concern For example a page with many images can cause downloading to be slow While this is still a concern in the phone the size of an image has a much greater effect Memory in the browser and in the phone in general is limited Each image will use a sizable amount of memory and the browser may become overwhelmed An image should only be used if it is essential to a page I
121. erver 53 Scripts and Application Files for 4600 Series IP Telephones 55 Security 28 Signaling Audio and Management 24 Single Connection Architecture 29 Site Specific Option Number customizing 69 SNMP 22 SNMP and VoIP 22 Software Alternatives for DHCP 42 Software Checklist 40 Software Requirements 35 Software for 4600 Series IP Telephones 29 Syntax Implementation for WTA Applications 127 System Values Resetting 89 T Tandem Coding 20 TCP UDP Port Utilization 23 Terms Used in This Guide 12 TFTP 21 52 TFTP Suite Pro Avaya 53 TFTP and DHCP Server Administration 40 TFTP and VoIP 21 TFTP Generic Setup 52 TFTP Script File Parameter Names and Corresponding Media Server Field Names 54 TFTP Server 30 TFTP Server on S8300 Media Server 53 TFTP Server Setup 52 TFTP Settings File contents of 60 Thin Client Directory Administering the 137 Troubleshooting Parameter Values 90 the 4601 IP Telephone 95 Troubleshooting Guidelines 81 Index U UDP TCP Port Utilization 23 Upgrade Script and Application File Choosing the Right 57 Upgrade Script contents of 59 V View Administrative Option 89 VLAN Considerations 65 Voice over IP See VolP 19 VolP 19 Delay and Jitter 20 DHCP 21 H 323 Standard 21 IP Address Lists and Station Number Portability 28 NAT 21 Network Assessment 23 Overview Voice over IP 19 QoS 22 Reliability and Performance 27 S
122. erver machine 2 Select System gt Setup 3 Enter the following values On the Outbound tab page 1 The Outbound path is the TFTP file path as recorded in Table 2 Required Network Information Before Installation Per DHCP Server on page 41 The Enable Path options should be checked Under the Options tab page turn on the No Incoming option Under the Client Limits tab page Drag the slide bar all the way to the right to set the Maximum Simultaneous Clients to infinite 4 Place the 46xxupgrade scr file in the file path directory The filename 46xxupgrade scr is an example not the filename you will use See Contents of the Upgrade Script on page 59 TFTP Server on S8300 Media Server The S8300 Media Server includes the capability to provide all the TFTP support required for the 4600 Series IP Telephones In addition the media server has an easy to use PC based interface for creating script files Thus you do not need to manually create the text files discussed in 4600 Series IP Telephone Scripts and Application Files because the media server creates the files for you For more information about the media server please see Installation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media Server mentioned in Related Documents Table 6 Table 7 and Table 8 in this chapter list the various parameters you can administer when manually creating the TFTP script file as discussed in 4600 Series IP
123. es the variable that is set with the SUPPORTED index result of the selection ivalue cdata Sets the pre selected option element If SUPPORTED none is specified the first item in a list is automatically selected multiple true Sets whether multiple items can be SUPPORTED false selected Default is false False is used for a single selection tabindex number Sets the tabbing position for the select NOT element SUPPORTED title cdata Sets a title for the list SUPPORTED value cdata Sets the default value of the variablein SUPPORTED the name attribute A single select is rendered with a small square containing a dot A multiple select is rendered as multiple 6 squares blank if there is nothing in them else a lower case x Variable Elements e lt setvar gt tag There are no visual rendering implications with this tag Attribute Value Description Comments name cdata REQUIRED Sets the name of the SUPPORTED variable value cdata REQUIRED Sets the value of the SUPPORTED variable e lt timer gt tag The timer tag sets a timer that starts counting This tag must be used with lt onevent type ontimer gt to be useful Attribute Value Description Comments value cdata REQUIRED Sets the default value of SUPPORTED the variable defined in the name attribute name nmtoken REQUIRED Names the variable thatis SUPPORTED set with the value of the timer 4600 Series IP Telephone Release 2 1 LAN Adm
124. ess physicalDelieveryOfficeName ou st l inetOrgPerson businessCategory carLicense departmentNumber employeeNumber employeeType givenName homePhone homePostalAddress initials labeledURL mail manager mobile pager roomNumber secretary uid userCertificate binary x500uniqueldentifier 156 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 4610SW 4620 4620SW Push Feature Introduction E 4610SW 4620 4620SW Push Feature Introduction Release 2 1 of the 4600 Series IP Telephones provides support for a new feature called Push which applies to the 4610S W 4620 and 4620SW telephones Push gives the System Administrator the capability to use WML protocol to send content to a telephone without the user requesting it and to potentially override what the user is otherwise experiencing You can send pushed content to a single phone a group of phones or the entire enterprise Push Content Three types of content can be pushed with one of two types of priorities normal and barge in The content types are Text Messages on the top display line If a pushed text message has barge in priority the message overwrites whatever else is currently displayed although other subsequent messages may in turn overwrite the pushed message If the pushed text message has normal priority it is buffered in the telephone and displayed when no higher priority message is being displayed WML Web pages can b
125. establish communication with these various network elements in turn starting with the first address on the respective list If the communication is denied or times out the telephone proceeds to the next address on the appropriate list and tries that one The telephone does not report failure unless all the addresses on a given list have failed Obviously this capability can significantly improve the reliability of IP telephony by maximizing the likelihood of the telephone communicating with backup equipment if the primary equipment is down or inaccessible say perhaps due to a limited network outage However this capability also has the advantage of making station number portability easier Assume a situation where the company has multiple locations for example London and New York all sharing a corporate IP network Users want to take their telephones from their offices in London and bring them to New York When users power up their telephones in the new location the local DHCP server will generally route them to the local switch which denies service because it knows nothing about these new users However with proper administration of the local DHCP server the telephone knows to try a second media server IP address this one in London The user can then be automatically registered with the London switch Chapter 4 Server Administration contains details on administration of DHCP servers for lists of alternate media servers router gat
126. evels for one or more telephones APPSTAT consists of one number specifying a certain level of allowed functionality Zero 0 is the most limiting setting 2 and 3 allow increasing levels of functionality and 1 allows the user complete application functionality Table 9 Application Status Flags and Their Meaning APPSTAT Value Meaning 0 Redial and Call Log are suppressed Speed Dial changes are not allowed 1 All administered applications are displayed with full functionality This is the default value 2 Call Log is suppressed Speed Dial changes are not allowed Only one number Redial is allowed 3 Speed Dial changes are not allowed In Table 9 suppressed applications are not displayed to the user This means softkey labels application tabs etc that would ordinarily be labeled or displayed to indicate the presence of that application are not labeled or displayed Options associated with suppressed applications may continue being displayed 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 77 July 2004 Server Administration 4610SW 4620 4620SW Backup Restore unless overridden by appropriate administration of the OPSTAT parameter but those options have no effect while the application is suppressed In Table 9 Speed Dial changes are not allowed means the Speed Dial application is displayed and can be used to make calls as normal However any user controls that wou
127. ew of Voice over IP VoIP TCP UDP Port Utilization e The text associated with either end of the arrows identifies the port one number or ports ranges given within brackets supported by the 4600 Series IP Telephones for the specific situation as well as any additional qualifications or clarifications In many cases the ports used are the ones called for by IETF or other standards bodies e Many of the explanations in the diagrams refer to system parameters or options settings for example IRSTAT or DIRSRVR that are explained in Administering Options for the 4600 Series IP Telephones in Chapter 4 Server Administration Figure 1 Signaling Audio and Management Diagram Signaling Audio and Management 4600 Series IP Telephone Port 49300 Port 1500 6500 randomly selected Port 4000 10000 randomly selected range may be changed via Gatekeeper administration always an even number Port audio port 1 only active during a call if RTCP is enabled Port audio port 2 only active during a call if RTCP monitoring is enabled H EE gt H 323 RAS UDP IP gt H 323 Signaling TCP IP lt gt RTP Audio UDP IP lt gt RTCP UDP IP gt RTCP UDP IP Port 161 lt lt SNMP UDP IP gt gt Port 1719 gt FF Port 1720 gt i Port audio port 1 H 323 Gatekeeper Media Gateway or another IP end
128. eways and TFTP servers For specific information see DNS Addressing on page 69 Security 28 In VoIP physical wire is replaced with an IP connection The connection is more mobile Unauthorized relocation of the IP telephone allows unauthorized users to send and receive calls as the valid owner For further details on toll fraud refer to the DEFINITY or Avaya Communication Manager documents in Related Documents on page 14 Any equipment on a data network including a 4600 Series IP Telephone can be the target of a Denial of Service attack Typically such an attack consists of flooding the network with so many messages that the equipment either spends so much time processing them that it cannot process legitimate tasks or the equipment overloads and fails Although the 4600 Series IP Telephones cannot guarantee resistance to all Denial of Service attacks each Release has increasing checks and protections to resist such attacks while maintaining appropriate service to legitimate users You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Chapter 4 Server Administration and include e Restricting the 4600 Series IP Telephone s responding to SNMP queries to only IP addresses on a list you specify as of Release 2 0 e Specifying an SNMP community string for all SNMP messages sent by the telephone
129. ext using a small font size This tag is not supported lt strong gt tag The lt strong gt tag specifies strongly emphasized text This tag is not supported lt u gt tag The lt u gt tag specifies underlined text For the 4620 Web Access application only links appear underlined This tag is not supported Anchor Elements lt a gt tag lt a gt elements define lt go gt tasks that require a URL link specification All lt a gt tags will be rendered as underlined All lt a gt nested tags br img are supported One anchors may be rendered is rendered per line The user can select the link by pressing the left Feature Buttons associated with that display line Attribute Value Description Comments href url REQUIRED Defines where to go SUPPORTED when the user selects the link title cdata Defines a text identifying the link SUPPORTED accesskey NOT SUPPORTED lt anchor gt tag lt anchor gt elements define lt go gt tasks that require a URL link specification All anchors are rendered as underlined All lt anchor gt nested tags br go img prev and refresh are supported A maximum of 6 anchors may be rendered on the screen at one time The user selects a link by using the Left Feature button associated with that display line Attribute Value Description Comments title cdata Defines a text identifying the link SUPPORTED 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 117 July 2004 Crea
130. ey to move forward one page and selects an entry by pressing the Feature button to the left of the entry Figure 6 Sample Successful Search Screen TOP LINE Web i Full Name and Number P OB FB 2 C gt O Full Name and Number t C gt FB 8 FB3 CO Full Name and Number lt o 9 FB4 C gt D Full Name and Number es Ci FBio FB5 CD O Full Name and Number C Feit FB6 gt Full Name and Number gt gt C gt mr Search AddtoSD Detail Call CO C gt Co C SK1 SK2 SK3 SK4 The four softkeys across the bottom of the display function as follows e Search Displays the Search screen to allow the user to enter new criteria and initiate another search e Add to SD Allows the user to add a selected name and phone number to a Speed Dial button e Detail Displays more directory information on the person selected such as a department secondary contact manager etc as administered See Figure 7 for a sample Detail screen e Call Allows the user to initiate a call to a person listed 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Administering the 4610SW and 4620 Thin Client Directories Web Application User Interface Web Application Detail Screen The Detail screen displays when a user selects the Detail button on the Successful Search screen Depending on how you administer it this screen provides additional information about the person selected on th
131. f the wrong kind of text is typed the user receives an error tone If the n number value is specified and the user types in the incorrect number of characters their input will not be accepted e lt fieldset gt tag The fieldset tag is used to group logically related elements in a card This tag is not supported e lt optgroup gt tag Sets of lt optgroup gt brackets can be put around lt options gt in a lt select gt list The results in breaking a list into sublists Attribute Value Description Comments title cdata Sets a title for the optgroup element SUPPORTED e lt option gt tag A set of option tags is needed to specify each individual item in a list This tag must be used with the select tag Attribute Value Description Comments onpick url Sets what is going to happen when an user SUPPORTED selects an item title cdata Sets a title for the option SUPPORTED value cdata Sets the value to be used when setting the SUPPORTED name variable in the select element 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Variable Elements e lt select gt tag The select tag allows for the definition of a list embedded in a card to allow the user to choose inputs from a list rather than having to type something in The select tag must be used with the option tag Attribute Value Description Comments name nmtoken Nam
132. file the script file says the telephone should have the telephone requests a download of the proper application file from the TFTP server The TFTP server then downloads the file and conducts some checks to ensure the file was downloaded properly If the telephone determines it already has the proper file it proceeds to the next step without downloading the application file again After the application file has been checked and loaded if appropriate the 4600 Series IP Telephone also uses the script file to determine if there is a settings file containing options you have administered for any or all of the 4600 Series IP Telephones in your network For more information about this settings file see Administering Options for the 4600 Series IP Telephones on page 66 Telephone and the Avaya Media Server In this step the telephone and the PBX exchange a series of messages which cause the display on the telephone to prompt the user For a new installation the user must enter the telephone s extension and the media server password For a restart of an existing installation this information is already stored on the telephone but the user may have to confirm the information The telephone and the switch exchange more messaging with the expected result that the telephone is appropriately registered on the switch More details about the installation process are available in the 4600 Series IP Telephone Installation Guide and in Chapter 3 Require
133. g download file to the Linux system avayadir 1 0 1 0 i386 rpm Run the following command from the command line to extract the files to the var www html avayadir directory rpm ivh avayadir 1 0 1 0 1386 rpm To enable password control for the Directory Administration Application create a directory entry in the httpd conf file as follows NOTE The correct file name is httpd conf not http conf lt Directory var www html avayadir avayadiradmin gt AuthType Basic AuthName Password Required AuthUserFile var www password avayadirpasswd Require user ldap lt Directory gt The default user password combination is Idap Idap To change the password run htpasswd var www passwd avayadirpasswd ldap Open the file ete php ini for editing Set the option short_open_tag On in php ini Uncomment the line extension Idap so in php ini To finish restart the web server by running sbin service httpd restart 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 10 Administering the 4610SW and 4620 Thin Client Directories Installing the Thin Client Directory on the Server Now test everything out by pointing a browser at the newly created directory structure such as lt http yourserver avayadir avayadiradmin index htm gt Installation for any other Unix based operating system 1 2 10 11 Download the winzip file and run unzip avayadir 1 0
134. go gt nested tags postfield and setvar are supported Attribute Value Description Comments href url REQUIRED SUPPORTED accept Charset_list A comma or space separated list of character SUPPORTED charset encoding the server must be able to process The default value is unknown method post Sets how to send the data to the server Default SUPPORTED method is get When method get the data is sent as a request with data appended to the URL The disadvantage of get is that it can be used only for a limited amount of data if you send sensitive information it will be displayed on the screen and saved in the web server s logs With method post the data is sent as a request with the data sent in the body of the request This method has no limit and sensitive information is not visible The data sent in a get method is limited to ASCII characters The data sent in a post method may include non ASCII characters that are included as part of a value attribute in an lt input gt lt select gt or lt option gt tag that is part of the current WML page get sendreferer true If set to true the browser sends the URL of the SUPPORTED current deck with the request which allow servers to perform simple access control on decks based on which decks are linking to them Default is false false e lt noop gt tag The noop tag dictates that no operation should be done This tag can be used on the card level to
135. gram Members and their innovative solutions The members in this directory have all been approved in the program and are compliance tested to assure customer satisfaction 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Index Index Numerics Numerics 4600 Series IP Telephone Scripts and Application Files 55 4600 Series IP Telephones 29 Administering on Avaya Media Servers 39 Administering Options for 66 Administration Alternatives and Options 37 DHCP and TFTP Servers 30 DNS Addressing 69 Dual Connection Architecture 29 Initialization Process 30 Network Audio Quality Display 64 Registration and Authentication 29 Restart 88 Single Connection Architecture 29 Software 29 WAN Considerations 29 4610SW and 4620 Thin Client Directories Administering the 137 4610SW IP Telephone Creating Web sites for 113 Customizing the 75 4610SW 4620 4620SW Backup Restore 77 4610SW 4620 4620SW IP Telephone Customizable System Parameters 76 4610SW 4620 4620SW Push Feature 157 4620 Thin Client Directory Administering the 4610SW and 137 4620 4620SW IP Telephone Creating Web sites for 113 Customizing the 75 4630 4630SW Backup Restore 73 Call Log Archive 75 Customizable System Parameters 71 4630 4630SW IP Telephone Creating Web sites for 101 customizing 71 46xx IP Telephone MIB 99 A About This Guide 9 Add to Speed Dial Functionality for WTA Applications 131 Administer
136. guide See the 4602 SIP Telephone Administrator s Guide Document Number 16 300037 for information on administering 4602 4602SW SIP Telephones Intended Audience This document is intended for personnel administering the DHCP and TFTP servers to support the 4600 Series IP Telephones and those administering the Local Area Network LAN itself y CAUTION Many of the products mentioned in this document are not supported by Avaya Care should be taken to ensure there is adequate technical support available for the TFTP DHCP LDAP and Web servers If the servers are not functioning correctly the 4600 Series IP Telephones may not operate correctly 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Introduction Document Organization Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 Overview of Voice over IP VoIP Chapter 3 Requirements Chapter 4 Server Administration Chapter 5 Troubleshooting Guidelines Appendix A Avaya 46xx IP Telephone MIB Appendix B Creating Web sites for the 4630 4630SW IP Telephone Appendix C Creating Web sites for the 4610SW and 4620 IP Telephones Appendix D Administering the 4610SW and 4620 Thin Client Directories Appendix E 4610S W 4620 4620SW Push Feature Provides an overview of the 4600 Series IP
137. he keeper media server Sometimes called CLAN in Avaya documents HTTP Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web IETF Internet Engineering Task Force the organization that produces standards for communications on the internet LAN Local Area Network LDAP Lightweight Directory Access Protocol an IETF standard for database organization and query exchange MAC Media Access Control ID of an endpoint NAPT Network Address Port Translation NAT Network Address Translation PHP Hypertext Preprocessor software used to assist in the format and display of web pages PSTN Public Switched Telephone Network the network used for traditional telephony QoS Quality of Service used to refer to a number of mechanisms intended to improve audio quality over packet based networks RSVP Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network RTCP RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service RTP Real time Transport Protocol provides end to end services for real time data such as voice over IP SIP Session Initiation Protocol an alternative to H 323 for VoIP signaling TCP IP Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets TFTP Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to
138. he 4610SW and 4620 Thin Client Directories Directory Database Administration Interface Configuring the General Directory Application Administration Screen 1 From the Welcome screen select the General Administration screen link or select the Right Arrow icon at the bottom of the Welcome screen Figure 10 Directory Application Administration Screen Ele Edt View Faves Tech Heb jirba CAPPS1 Windiom GwedSatine Q POST UveX5 Lsten Gde Jovo gt GAD Auh ije Piet J Lh OS a AV O Directory Thin Client Administration se index it General Administration Home General MAP Directory Administration Search Directory Server Put your LDAP server address here An IP address ot fully qualified DNS name here ox 123 456 789 12 Administration ap yourcompery com or idap netscape com well work Details Administration Sottk ee et A 2 Lad lt Administration u people oryourcompany com Port Network fea The default LDAP server port is 389 The defaut is 635 for SSL enabled LOAP systems Max number of hits 96 eee eet eee _ _ your LDAP directory requires a user name for searching then enter it here Search Timed 10 Seconds Select the maximum search time that the app cation wil wai for to receme results form the LDAP server _ Coding Lain 1 As te codeg that your LDAP ener wi ve Caney oriy Latis Te sppone g Output Window 3 2 All fields except Directory User ID and Directory Pas
139. he Avaya provided download files needed for installation pre installation requirements and step by step installation instructions e Web Application User Interface Describes and illustrates the Directory application screens with which 4610SW and 4620 IP Telephone users perform Directory searches and review search results e Directory Database Administration Interface Describes and illustrates the administration screens with which you define LDAP attributes and configure the user interface screens Figure 4 High Level Thin Client Architecture on page 138 provides a high level overview of the Thin Client architecture NOTE All subsequent references to the 4620 IP Telephone apply equally to the 4610SW and 4620SW IP Telephones 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 137 July 2004 Administering the 4610SW and 4620 Thin Client Directories Introduction Figure 4 High Level Thin Client Architecture DIRECTORY ADMINISTRATION DATABASE FILE SERVER DIRECTORY APPLICATION DIRECTORY ADMINISTRATION HTTP SERVER APPLICATION SERVER WVL HTML J EEE AE PC As shown above the Directory application and its administration are co resident with an HTTP server Administration screens allow all Directory application parameters such as
140. he Site Specific Option string Option 176 However to simplify configuration we recommend that you use Option 66 If you use both Option 66 and Option 176 to identify TFTP servers the value s in Option 176 will override the value s in Option 66 A 4600 Series IP Telephone specific DHCP option specifying information such as TFTP server and Avaya Media Server Gatekeeper IP addresses Use the site specific option SSON at 176 The value for this option should be set to either of the following strings MCIPADD XXX XXX XXX XXX MCPORT yyyy TFTPDIR lt path gt TFTPSRVR OR MCIPADD list of DNS names MCPORT yyyy TFTPDIR lt path gt TFTPSRVR list of DNS names NOTE The TFTPDIR value should be listed before the TFTPSRVR if the latter is specified in the SSON 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 43 July 2004 Server Administration DHCP 44 The 4600 Series IP Telephones do not support Regular Expression Matching and therefore do not use wildcards See Administering Options for the 4600 Series IP Telephones on page 66 In configurations where the upgrade script and application files are in the default directory the TFTPDIR lt path gt should not be used You do not have to use Option 176 but if you do not use it you must ensure the key information TFTPSRVR MCIPADD and MCPORT especially is administered appropriately elsewhere For example if the DNS server is specified in O
141. hed in 5 seconds lt p gt lt card gt lt wml gt 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 129 July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Wireless Telephony Applications WTA 130 The above generated code is rendered as the following diagram TOP LINE Web Incorrect Login tri QOQ000 You have exceeded number of es A call will be automatically launchedin5seconds CCS hig FB 7 FB 8 FB 9 FB 10 FB 11 FB 12 QOQ000 Cos Gay Ge SK2 SK3 a C Caa PHONE EXIT SK4 OPTIONS The code will automatically dial the number 1888 555 1212 after 5 seconds once the web page is loaded Click to dial using lt do gt tag softkey lt xml version 1 0 gt lt DOCTYPI E wml PUBLIC WAPFORUM DTD WML 1 3 1 lt wml gt EN http www wapforum org DTD wml13 dtda gt lt card id callid4 title Click to Dial Demo gt lt p gt Please contact us for more information lt p gt lt do type accept label Call Us name dotag1 gt lt go href wtai wp mc 18005552525 gt lt do gt lt card gt lt wml gt 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Wireless Telephony Applications WTA The above generated code is rendered as the following diagra
142. her search e Add to SD Allows the user to add a selected name and phone number to a Speed Dial button e Return Displays the Search screen including the Name field entered by the user to initiate the most recent search NOTE You administer the Detail screen using the Details Administration screen covered in Configuring the Directory Application Details Administration Screen on page 153 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 145 July 2004 Administering the 4610SW and 4620 Thin Client Directories Web Application User Interface Web Application Directory Trouble Screen Unsuccessful Directory searches can occur for several reasons from an inability to connect to the server for a search to finding no Directory listings matching the search criteria Any search related problem displays as an error message on the Directory Trouble screen shown below in Figure 8 Figure 8 Sample Directory Trouble Screen TOP LINE FB 1 FB 2 FB 3 FB 4 FB 5 FB 6 00100100 Web Error Message C D FB C D FB8 C D FB9 C D FB10 C D Bu C D FB12 Search Retry Return Ca CO Cc C2 SK1 SK2 SK3 SK4 The Trouble Screen s softkeys function as follows e Search Displays the Search screen to allow the user to enter new criteria and initiate another search e Retry Allows the user to re initiate the search using the same search criteria e Return Displays the Search screen w
143. iated Customer Defined Screen Line Object Name Label 20 characters maximum 1 Name fixed cn Customer administrable 2 Main Phone phoneNumber Customer administrable Number fixed 3 Email default mail Customer administrable 4 Customer Customer Customer administrable administrable administrable 5 Customer Customer Customer administrable administrable administrable 6 Customer Customer Customer administrable administrable administrable Example Line 3 above shows a search field Email with the LDAP attribute mail If you enter the Associated Label column 4 as Email Address the 4620 users Search screen third line prompts them to Enter Email Address Here You can populate fields with well known LDAP attributes from an Avaya provided drop down list Table 19 List of Drop Down Attributes available for Search Query and Details Administration Screens on page 156 provides a list of allowable attributes you can use to label such fields Configuring the Directory Application Details Administration Screen The Detail screen s administration requires you to provide the LDAP attributes that will appear on the user interface Details screen these are the details the end user sees about a selected person when the Details screen displays 1 From the Welcome screen select the Details Administration screen link or select the Right Arrow icon at the bottom of the Search Administration screen 4600 Se
144. icators at top of phone and left middle of faceplate display a broken flutter for a total of 5 cycles with one cycle being alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off then flash continuously awaiting user entry CAUSE The PBX does not recognize the password entered RESOLUTION Confirm the password is correct then try registration again taking particular care to enter the password accurately VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE Most likely the number of IP endpoints on the PBX is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access the PBX and was not successful The resource being called upon should be checked for its availability If it appears operational and properly linked to the network verify addressing is accurate and a communication path exists in both directions between the telephone and the resource Press to retry the process using the same values or to restart and re enter the Extension and Password VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously alternati
145. ich trunk is causing the echo and swap the trunk s Trunk Termination parameter on the PBX CAUSE Improper headset adapter RESOLUTION Replace adapter with Avaya s M12LU or 3412 HIC adapters The M12LU is recommended since it supports Automatic Gain Control CAUSE Room acoustics RESOLUTION Ensure there are six inches or so of blank space to the right of the telephone If that is insufficient use the handset CAUSE Jitter delay dropped packets etc RESOLUTION One or more Quality of Service QoS features should be implemented in the network See Chapter 3 of the 4600 Series IP Telephone Installation Guide CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring CAUSE The Ringer Off RngOF softkey feature has been activated RESOLUTION Use the softkey Menu option to access the RngOF feature A downward pointing triangle means the Ringer is off Ensure the triangle points up Also check the Volume setting on the telephone Finally do a Self test on the telephone CAUSE The Speaker was turned off on the PBX RESOLUTION Administer the PBX to allow that station s speaker to operate If that does not work do a Self test on the telephone CAUSE The TN2302AP board does not pass in band DTMF tones RESOLUTION None the board is operating as designed 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 83 July 2004 Troubleshoot
146. id callidl title Click to Dial Demo gt lt p gt Click on the link below to originate a call lt a href wtai wp mc 5551212 gt Call 5551212 lt a gt lt p gt lt card gt lt wml gt 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 127 July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Wireless Telephony Applications WTA 128 The above generated code is rendered as the following diagram TOP LINE FB 1 FB 2 FB 3 FB 4 FB5 FB 6 QOQQOU Web Click to Dial Demo Click on the link below to originate a call Call 5551212 FB 7 FB 8 FB 9 FB 10 FB 11 FB 12 000000 SK1 SK2 SK3 PHONE EXIT PAGE PAGE LEFT RIGHT D OPTIONS The code shows a hyperlink as Call 5551212 on the web screen of an Avaya 4620 IP Telephone A phone icon precedes this hyperlink indicating that it is a click to dial number When this link is selected on the phone the phone will dial the string 5551212 or any phone number followed by a semicolon in the WTAI code on the previous page NOTE A phone icon is only generated when an lt a gt tag is used Click to dial using lt anchor gt tag lt xml version 1 07 gt lt DOCTYPI lt wml gt E wml PUBLIC WAPFORUM DTD WML 1 3 1 EN http www wapforum org DTD wml13 dtd gt lt card id callid2 title Using anchor tag gt lt p gt lt p align cent
147. id are universal attributes associated with every WML element The web browser will support these tags as follows Attribute Comments xml lang NOT SUPPORTED class NOT SUPPORTED id SUPPORTED e lt wml gt tag The lt wml gt tag defines a deck of cards and encloses all information the deck and is a required WML element This tag must contain at least one lt card gt tag e lt head gt tag The lt head gt tag is an optional WML tag containing information relating to the deck as a whole including meta data and access control elements This tag is not supported e lt meta gt tag The optional lt meta gt tag is contained between multiple lt head gt tags This tag gives values for the parameters that describe the content of the deck This tag is not supported e lt card gt tag A single WML file can contain multiple cards This leads to the analogy a deck of cards within a single WML file A card is essentially the specification of one specific WML page This is a mandatory tag The card element attributes supported by the web browser are as follows unsupported attributes are indicated as such in the Comments column 114 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones WML Document Skeleton Attribute Value s Description Comments newcontext true Re initializes the browser Clears out the current WML context
148. ies among participants and H 323 network elements The H 323 standard makes G 711 PCM compression the default form of compression All other compression formats are optional Dynamic Host Configuration Protocol DHCP allows a server to assign IP addresses and other parameters to devices such as the 4600 Series IP Telephones on an as needed basis This eliminates the need to configure each end station with a static IP address The DHCP application also passes information to the 4600 Series IP Telephone identifying the IP Addresses of the PBX and the TFTP server and the paths to the upgrade script and the application file on the TFTP server For further information refer to DHCP and TFTP Servers on page 30 and DHCP on page 41 The Avaya 4600 IP Telephones get useful application information from the TFTP server The telephones also upgrade themselves using files stored on the TFTP server While the Avaya 4600 Series IP Telephones can operate without a TFTP server once software has been downloaded some functionality can be lost if the TFTP server is not available when they are reset For further information refer to DHCP and TFTP Servers on page 30 and TFTP on page 52 The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP Addresses Release1 5 and later Avaya IP Telephones can use DNS to resolve names into IP Addresses In DHCP and TFTP files DNS names can be used
149. ile may include any of the five types of statements one per line e Comments which are statements with a character in the first column e Tags which are comments that have exactly one space character after the initial followed by a text string with no spaces e Goto commands of the form GOTO fag which cause the telephone to continue interpretation of the settings file at the next line after a tag statement If no such statement exists the rest of the settings file is ignored e Conditionals of the form IF name SEQ string GOTO tag which cause the GOTO command to be processed if the value of name is a case insensitive equivalent to string If no such name exists the entire conditional is ignored SET commands of the form SET parameter_name value where invalid values cause the specified value to be ignored for the associated parameter_name so the default or previously administered value is retained All values should be text strings even if the value itself is numeric a dotted decimal IP address etc NOTE All data should be enclosed in quotation marks for proper interpretation The Avaya provided upgrade script file includes lines that tell the telephone to GET 46xxsettings scr and 46xxsettings txt These lines cause the telephone to use TFTP to attempt to download the file specified in the GET command If the file is successfully obtained its contents are interpreted as an additional script file that is how y
150. ing 4600 Series IP Telephones on DEFINITY MultiVantage Servers 39 Administering DHCP and TFTP Servers 40 Administering Options for the 4600 Series IP Telephones 66 Administering the 4610SW and 4620 Thin Client Directories 137 Administration Alternatives and Options for 4600 Series IP Telephones 37 Application File and Upgrade Script Choosing 57 Application Files and Scripts for 4600 Series IP Telephones 55 Application Status Flag APPSTAT 77 Applications 26 Architecture Dual Connection 29 Single Connection 29 Avaya 46xx IP Telephone MIB 99 157 Avaya TFTP Suite Pro 53 Backup Restore for 4610SW 4620 4620SW IP Telephones 77 Backup Restore for 4630 4630SW 73 C Call Log Archive for 4630 4630SW 75 Choosing the Right Application File and Upgrade Script File 57 Clear Administrative Option 86 Click to Dial Functionality for WTA Applications 127 Click to Dial Functionality 111 Configuration and Installation Suggestions for 27 Conventions Used in This Guide 13 Creating Web sites for the 4610SW and 4620 IP Telephones 113 Anchor Elements 117 Character Entities 126 Colors and Fonts 126 Event Elements 119 General Background 113 Image Elements 118 Input Elements 123 Summary Of WML Tags And Attributes 133 Task Elements 122 Text Elements 116 Text Formatting Tags 117 Variable Elements 125 WML Document Skeleton 114 Creating Web sites for the 4630 4630SW IP Telephone 101 Browser F
151. ing Guidelines Error Conditions Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones Continued Condition Cause Resolution The telephone works properly except sidetone DTMF is not heard Hands Free Answer HFA is administered but the telephone did not automatically answer a call The TFTP application terminates and asks for registration The TFTP script file is AND the TFTP server is ignored or not used by a LINUX or UNIX the telephone system AND telephone administration was recently changed Power to the telephone is interrupted while the telephone is saving the application file and the TFTP application hangs CAUSE PBX suppresses sidetone DTMF RESOLUTION On PBX administration on the Change System Parameters screen enable On Hook Dialing If the user has Hands Free Answer HFA and answers the call on the telephone s speakerphone then switches to the handset pressing the dialpad buttons does not send DTMF tones This is a known bug and the only current resolution is to disable HFA CAUSE HFA only works if the telephone is idle If a second call comes into the telephone while the first call is in progress including ringing before the first call is answered the second call is ignored RESOLUTION None CAUSE Non Avaya shareware or freeware TFTP applications often cease operating to request registration RESOLUTION Short term Restart the application Long term Regi
152. ing out by pointing a browser at the newly created directory structure such as lt http yourserver avayadir avayadiradmin index htm gt Web Application User Interface 142 This section describes the user interface screens required for the Directory application Because the Directory application s phone screens are accessed via the 4620 s Web Access application any Directory user interface screen you administer must use LDAP attributes only Some examples are provided in Table 19 List of Drop Down Attributes available for Search Query and Details Administration Screens on page 156 Appendix C Creating Web sites for the 4610S W and 4620 IP Telephones provides detailed information about how web pages screens are rendered for the 4620 IP Telephones Once you familiarize yourself with the user interface see Directory Database Administration Interface for instructions on completing the associated administration screens NOTE Because the Directory user interface screens are considered part of a web based application and because you may customize user interface screens specific user instructions regarding the Directory application are not provided in the 4620 IP Telephone User s Guide Chapter 5 Using the Web Access Application provides general information for working with web pages 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Administering the 4610SW and 4620 Thin Client Directories
153. inistrator s Guide 125 July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Character Entities Character Entities As with any syntactic language WML has certain characters that have special meaning The two most obvious of these characters are the lt and gt symbols which surround all tags These characters cannot be typed in directly if the designer s intent is to display these characters Thus all characters that can be displayed in a web browser have numeric values assigned to them The numeric values are entered into the source web page as amp nnn where nnn is a three digit value For example the lt symbol is entered as amp 060 In addition many of these characters also have names assigned Name values are entered into the source web page as amp name where name is the WML name associated with this character For example the lt symbol would be entered as amp It The set of characters defined by the World Wide Web Consortium are fully supported in the 4620 browser in conformance with the standard For convenience a few of these key symbols are specified below Description Symbol Numeric Entity Name Entity double quotation amp 34 amp quot ampersand amp amp 38 amp amp apostrophe i amp 39 amp apos less than lt amp 60 Colors and Fonts The browser supports a 4 grayscale display Because of the size of the screen on the 4620 IP Telephone the browser has only a
154. ion s intranet Text string containing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCII characters This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet If WEBPROXY is null the value of this parameter is ignored Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet If WEBPROXY is null the value of this parameter is ignored NOTE For assistance in developing local Web sites tailored to the 4630 IP Telephone s display see Appendix B Creating Web sites for the 4630 4630SW IP Telephone 4630 4630SW Backup Restore A 4630 4630SW user can create an FTP backup file for speed dial button labels and unique option parameter settings using the associated Option as covered in Chapter 8 of the 4630 4630SW IP Telephone User s Guide Data is saved in a file called 4630data txt on a user specified server and in a user specified directory Unlike the 4620 4620SW settings indicated in Table 8 the 4630 4630SW FTP settings cannot be centrally administered In addition to Speed Dial labels and associated phone numbers the following options and non password parameters are saved during a backup Seiting Parameter Name Type Idle
155. irectory on your LAN or a WML Web site you need to provide the telephone with key information about the servers providing those facilities Specifically you need to provide the information called for in relevant sections of Table 8 This information must be provided in a customized script file in accordance with 4600 Series IP Telephone Scripts and Application Files on page 55 y CAUTION For the 4610SW 4620 4620SW to work properly you must have a 46xxsettings scr file in the same directory as the 4610SW 4620 4620SW application file If you do not edit the 46xxsettings scr file the 4610SW 4620 4620SW will use default settings only The 46xxsettings file is no longer part of the zip file on the Avaya software download Web site but is available as a standalone download If you already have such a file because you downloaded it for a previous release of the 4610S W 4620 4620SW installing the standalone file will overwrite the original file NOTE The same 46xxsettings scr file is used by the 4610S W 4620 4620SW and the 4630 4630SW IP Telephones In Table 8 parameters shown with a Mandatory status must be accurate and non null for the application to work Parameters with an Optional status may be changed to suit your environment if they are not changed the defaults will be used 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 75 July 2004 Server Administration Customizing the 4610SW 4620 4620SW IP Telephones Table
156. ith the Name field entered by the user to initiate the most recent search Possible reasons for search failure and the resulting messages displayed on the Trouble screen follow in Table 16 Table 16 Search Failure Causes and Corresponding Trouble Screen Error Messages Cause of Search Failure LDAP Result Code Trouble Screen Message N A The corresponding LDAP Result Code represents a successful search Operations Protocol error Server generated time out More than 96 entries match the Search criteria 0 ED No message displayed search was successful Operations Protocol error Server timed out Size limit exceeded 146 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Administering the 4610SW and 4620 Thin Client Directories Web Application User Interface Table 16 Search Failure Causes and Corresponding Trouble Screen Error Messages Continued Cause of Search Failure LDAP Result Code Trouble Screen Message Various unexpected errors These result codes should never be received Authentication not accepted Telephone Number not recognized Object not found Server responds with null as data Server not available Other unspecified If any of these system values are null except DIRUSERID and DIRSRVRPWD which are optional and hence may remain null and the user tries to access the Directory Application the Trouble Screen is presented
157. ks Specific requirements Part 3 Carrier Sense Multiple Access with Collision Detection CSMA CD Access Method and Physical Layer Specifications Amendment Data Terminal Equipment DTE Power via Media Dependent Interface MDI 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 17 July 2004 Introduction Customer Support Customer Support For support for your 4600 Series IP Telephones call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL http www avaya com support 18 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Overview of Voice over IP VoIP Introduction 2 Overview of Voice over IP VoIP Introduction This chapter describes the differences between data and voice networks and the factors that influence the performance of VoIP The installation and administration of 4600 Series IP Telephones on Avaya media servers and the installation and configuration of DHCP and TFTP are addressed Overview of Voice over IP The 4600 Series IP Telephones allow enterprises to use Voice over IP that is packet switched networks instead of telephony over the Public Switched Telephone Network PSTN However the use of data networks for transmitting voice packets poses the problem that data networks were not designed for the specific qualities required by voice traffic
158. l values administered by local procedures in accordance with Chapter 3 of the 4600 Series IP Telephone Installation Guide All values previously downloaded via DHCP or from a TFTP settings file although of course these values are generally restored when the telephone goes through registration again after the reset NOTE If PROCSTAT was administered to 1 as described in Chapter 4 Server Administration you will not be able to invoke the R E S E T option In addition if PROCPSWD was administered as non null you must enter that value after you press Mute and before you press RES E T Reset System Values Use the following procedure to reset all system initialization values to the application software default values Y caution This procedure erases all static information without any possibility of recovering the data 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET NOTE Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The 4601 IP Telephone flashes both Message Waiting indicators 500 milliseconds on 500 milliseconds off to indicate user input is expected All other
159. ld allow the user to change any aspect of the Speed Dial application including the ability to add delete or edit any Speed Dial Name or Number are not displayed In Table 9 Only one number Redial is allowed means the user Option that allows a choice between displaying one or three or six depending on the telephone of the last numbers dialed is suppressed and only one number is stored in the Redial buffer The Redial application is not displayed since only one number is stored This restriction allows a certain measure of privacy once a given user has left the telephone Note that you can set APPSTAT to for example in a staging area administer a given telephone with Speed Dial entries of your choice such as the Concierge Speed Dial button in our earlier example then move the telephone to where it will be used and where you have administered APPSTAT to be say 0 zero When that telephone resets it will retain the Speed Dial entries it had such as Concierge but will not allow the user to create new entries When APPSTAT is set to any valid value other than 1 the telephone does not accept any changes to the Speed Dial button labels that may have been made directly on an FTP backup file Only the existing labels in the telephone are used This restriction prevents circumvention of the APPSTAT restrictions APPSTAT has no effect on telephones with no user selectable applications such as the 4602 Also to suppress
160. le and Upgrade Script File Contents of the Upgrade Script Contents of the TFTP Settings File e The GROUP System Value e Qos IEEE 802 1D and 802 1Q DIFFSERV UDP Port Selection Network Audio Quality Display on 4600 Series IP Telephones RSVP and RTCP e VLAN Considerations e Administering Options for the 4600 Series IP Telephones DNS Addressing Customizing the Site Specific Option Number SSON Entering Options via the Telephone Dialpad e Enhanced Local Dialing e Customizing the 4630 4630SW IP Telephone 4630 4630SW Backup Restore Call Log Archive e Customizing the 4610SW 4620 4620SW IP Telephones The Application Status Flag APPSTAT 4610SW 4620 4620SW Backup Restore 5 Troubleshooting Guidelines Introduction e Error Conditions e The Clear Administrative Option e The Reset Administrative Option Reset System Values 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Contents 52 52 53 53 55 57 59 60 61 62 62 63 63 64 65 65 66 69 69 69 70 71 73 795 79 77 78 81 81 81 86 87 87 Contents Restart the Telephone The View Administration Option Error Messages Troubleshooting the 4601 IP Telephone A Avaya 46xx IP Telephone MIB e Downloading the Avaya 46xx IP Telephone MIB B Creating Web sites for the 4630 4630SW IP Telephone Introduction e General Background Browser Features and Behavior Document Skeleton Content Based Style Logical
161. lephones do not support RESOLUTION Contact the System Administrator to remove or re administer the NAPT device No Socket CAUSE The telephone has registered with the call server but network problems have prevented the telephone from opening a TCP socket Note This message only occurs on older software versions Telephones with newer software automatically reset RESOLUTION Press the button to reset the telephone and contact the Network System Administrator to report the network problem Password Error CAUSE An invalid PBX Registration password has been entered RESOLUTION Re enter the password if mis entered initially If appropriate verify proper password with respect to switch administration Resource Error CAUSE The Avaya media server rejects the registration request RESOLUTION Verify your Avaya media server administration to ensure the telephone s proper IP address extension and password are being used Timeout Error CAUSE Protocol timeout error RESOLUTION Retry If failure continues check network congestion addresses etc to identify cause of timeout Undefined Error CAUSE An error has occurred without an identifiable cause RESOLUTION Conduct self test restart the telephone and if no other cause becomes evident replace the telephone Wrong Set Type CAUSE The Avaya media server does not recognize the set type RESOLUTION Ensure the Avaya media server is properly administered to e
162. lt small gt No lt strong gt No lt table gt No lt td gt No lt template gt Yes onenterbackward Yes onenterforward Yes ontimer Yes lt timer gt Yes name Yes value Yes lt tr gt No lt u gt No lt wml gt Yes Universal xml lang No Attributes Spee No id Yes 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 135 Creating Web sites for the 4610SW and 4620 IP Telephones Summary Of WML Tags And Attributes 136 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Administering the 4610SW and 4620 Thin Client Directories Introduction D Administering the 4610SW and 4620 Thin Client Directories Introduction If you have a corporate database that supports the Lightweight Directory Access Protocol LDAP Avaya s Thin Client Directory application can communicate with that database Your 4610SW and 4620 IP Telephone users can then use their phones to search for names telephone numbers or other information and use the results of their searches to call a person directly store a number on a Speed Dial button and or view more details about the person This appendix provides the information needed to install and administer Avaya s Thin Client Directory It has four primary sections e Application Platform Requirements Describes the operating environment for the Thin Client Directory application Installing the Thin Client Directory on the Server Lists t
163. m TOP LINE Web Click to Dial Demo C_D Please contact us for more information C D FB7 Call Us i i PHONE EXIT OPTIONS PAGE PAGE LEFT RIGHT The code will be implemented as a softkey Call Us indicating that it is a click to dial number When this link is selected on the phone it will dial the string 18005552525 or a number followed by a semicolon in the WTAI code above Add to Speed Dial Functionality Add to Speed Dial is referred to as Add to Phone Book by WTA When a user clicks on the add to speed dial tag the web will transfer the name and number to the speed dial application of the Avaya 4620 IP Telephone which will allow the user to edit and save the entry to their speed dial list To enable the add to speed dial functionality use the following syntax wtai wp ap number name This code can be embedded into any valid WML tag that implements href or a hyperlink such as lt a gt tag lt anchor gt lt do gt lt option gt or lt onevent gt tags by associating these tags with a lt go gt tag Add to speed dial using lt a gt tag lt xml version 1 0 gt lt DOCTYPE wml PUBLIC WAPFORUM DTD WML 1 3 EN http www wapforum org DTD wml13 dtd gt lt wml gt lt card id addap1l title Add to speed dial Demo gt lt p gt My number is lt a href wtai wp ap 5551212 My Company gt 5551212 lt a gt lt p gt lt card gt lt wml gt 460
164. mages also fall into the realm of fixed width objects All images should be checked to verify that they don t cause a horizontal scrollbar to be added An image may be scaled down by the browser by setting the width and height attributes of the lt img gt tag The designer may instead choose to scale the images when setting up the web site This avoids forcing the browser to deal with the sizing using the width and height attributes scales the image after it is downloaded by the browser and speeds up downloading of the images Finally reducing the size of the image reduces the amount of memory used Animated GIF images are a bad idea since they use up quite a bit of memory Additionally because of the persistence of the LCD screen animated images tend to smear in the browser and lose their effectiveness Hence animated GIFs are considered not supported with this phone 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 109 July 2004 Creating Web sites for the 4630 4630SW IP Telephone Design Guidelines Frames Fonts 110 While frames provide a useful method of browsing a series of pages via a contents frame and a document text frame they also use up real estate just like scrollbars Even if the frame decorations were all turned off the frame containing the majority of the document text now suffers the problems discussed above the width of the frame is smaller and the chances of adding a horizontal scrollbar ha
165. me click the scope for the IP Telephone Select Defaults from the DHCP_Options menu In the Option Name pull down list select 176 46XXOPTION Verify that the Value String box contains the correct string from DHCP Software Alternatives on page 42 If not update the string and click the OK button twice Verify the Scope Option 176 46XXOPTION Use the following procedure to verify the scope option 1 2 3 4 Select Scope under DHCP OPTIONS In the Active Options scroll list click on 176 46XXOPTION Click the Value button Verify that the Value String box contains the correct string from DHCP Generic Setup on page 42 If not update the string and click the OK button Verify the Global Option 176 46XXOPTION 1 2 3 4 48 Select Global under DHCP OPTIONS In the Active Options scroll list click 176 46XXOPTION Click the Value button Verify that the Value String box contains the correct value from DHCP Generic Setup on page 42 If not update the string and click the OK button 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration DHCP Windows 2000 DHCP Server This section describes the configuration of the DHCP server in Windows 2000 Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 2 3 Select Start gt Program gt Administrative Tools gt Computer Ma
166. ments of this document 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 31 July 2004 Overview of Voice over IP VoIP Initialization Process 32 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 3 Requirements Introduction Requirements Introduction The 4600 Series IP Telephones use Internet Protocol IP technology with Ethernet line interfaces The IP telephones supplement the existing Avaya IP Solutions platform This feature provides the user with the capability to natively administer and maintain the new 4600 Series IP Telephones The 4600 Series IP Telephones provide support for DHCP and TFTP over IPv4 UDP which enhance the administration and servicing of the phones These phones use DHCP to obtain dynamic IP addresses and TFTP to download new versions of software for the phones The 4600 Series IP Telephones provide the ability to have one connection on the desktop for both the telephone set and the PC using the telephone s built in hub Hardware Requirements Before plugging in the 4600 Series IP Telephone verify that all of the following requirements have been met Failure to do so will prevent the telephone from working and may have a negative impact on your network The following hardware is required for 4600 Series IP Telephones to work properly NOTE The recommended configuration is the latest PBX software and the latest IP Telephone firmware In the e
167. n addition to these languages the 4610S W 4620SW also support Chinese Japanese and Russian Subscription list for potential pushed content List of zero or more fully qualified URLs separated by commas without intervening spaces with up to 255 total characters see Appendix E 4610S W 4620 4620SW Push Feature List of Trusted Push Servers List of zero or more fully qualified domain path strings separated by commas without intervening spaces with up to 255 total characters see Appendix E 4610S W 4620 4620SW Push Feature Text string containing the URL of the home page for the Web Access application Text string containing the IP address in dotted decimal or DNS format of an HTTP proxy server This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet Text string containing a list of one or more HTTP proxy server exception domains separated by commas up to a total of 127 ASCII characters This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet If WMLPROXY is null the value of this parameter is ignored 76 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration Customizing the 4610SW 4620 4620SW IP Telephones Table 8 4610SW 4620 4620SW IP Telephone Customizable System Parameters Continued Parameter Default Description and Name Val
168. n page 37 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 35 July 2004 Requirements Software Requirements 36 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration Introduction 4 Server Administration Introduction When a 4600 Series IP Telephone is plugged in and powered it automatically negotiates with its associated LAN to determine the Ethernet speed From that point on the actions taken by the phone depend in large part on the administration of the network before the phone is installed and on the actions taken if any by the installer This chapter discusses in detail the parameters and other data the telephone needs to operate and the alternatives for delivering that information to the telephone where appropriate Recommendations and specifications for alternatives to certain parameters are also provided The parameters under which the phone needs to operate are summarized as follows Telephone Administration on the media server IP address management for the telephone Tagging Control and VLAN administration for the telephone if appropriate Quality of Service QoS administration for the telephone if appropriate Site specific Option Number SSON setting of DHCP servers if appropriate Interface administration for the telephone if appropriate Application specific administration for the telephone if appropriate for example Directory or Web s
169. nagement Under Services and Applications in the Computer Management tree you should find DHCP If DHCP is not installed install the DHCP server otherwise proceed directly to Creating and Configuring a DHCP Scope on page 49 for instructions on server configuration Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 Select Start gt Programs gt Administrative Tools gt DHCP 2 Inthe console tree click the DHCP server to which you wish to add the DHCP scope for the IP telephones Typically this will simply be the name of your DHCP server machine 3 Select Action gt New Scope from the menu Windows displays the New Scope Wizard to guide you through rest of the setup 4 Click the Next button The Scope Name dialog box displays 5 In the Name field enter a name for the scope such as DEFINITY IP Telephones then enter a brief comment in the Description field 6 When finished click the Next button The IP Address Range dialog box displays 7 Define the range of IP addresses used by the IP telephones listed in Table 2 Required Network Information Before Installation Per DHCP Server on page 41 The Start IP Address should be the first IP address available to the IP telephones The End IP Address should be the last IP address available to the IP telephones NOTE We recommend not mixing 4600 Series IP Telephones and PCs in the same scope 8 Define th
170. nary code used in the Avaya IP Telephones These files are available from the Avaya Web site thereby allowing you to upgrade to new software releases and new functionality without having to replace IP telephones In general all these files plus other useful information such as a ReadMe file information about infrared capabilities and a template for the settings file are contained in a self extracting executable file in both zipped and unzipped format you can download to your TFTP server Application files for all current 4600 Series IP Telephones including the 4630 4630SW as of Release 2 0 and an upgrade script file are bundled together in that self extracting executable file See Choosing the Right Application File and Upgrade Script File on page 57 for more information The Avaya provided upgrade script files and the binaries included in the zip files are designed to upgrade the Avaya IP Telephones You should not need to modify them It is essential that all of the binary files be together on the TFTP server When downloading a new release onto a TFTP file server with an existing release already on it we recommend that you e Stop the TFTP server e Back up all the current TFTP directories e Copy your 46xxsettings txt file to a backup location e Remove all of the files in the download directory This will ensure you do not have an inappropriate binary or configuration file on the server e Download the self extracting execut
171. nce of keys on the faceplate of the telephone Mute 8 43 9 Mute VIE W NOTE Press the Mute key momentarily Do not press this key while pressing other keys The 4630 IP Telephone does not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The following text displays left justified at the top of the display View settings next exit Press the button at any time during viewing to display the next name and system value pair from the list below returning to the first pair after the last pair has been displayed Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The names and values are displayed in the order shown in Table 11 Table 11 Parameter Values Name System Value Format Model 46ccDecc Up to 8 ASCII graphics characters Market domestic Only one value displays export Phone SN ccceccccccccc Phone Serial Number up to 18 ASCII graphic characters ccccccce PWB SN ceccccecccce Printed Wiring Board circuit board Serial Number up to 18 ccccccce ASCII graphic characters PWB comcode cceccccce 9 ASCII numbered characters MAC address L2 tagging VLAN ID IP Address Subnet mask Router File server 00 60 1D hh hh hh CCCCCCCCC cecce nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn NAN NNN NNNAN NNN NNNNN Each octet of the M
172. nd follow the Restart procedure that follows Restart the Telephone Use the following procedure to restart the telephone 1 88 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET NOTE Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 4690 IP Conference Telephone do not have a dedicated Hold button for all other 4600 Series IP Telephones pressing the Hold button instead of the Mute button will also work The 4601 IP Telephone flashes both Message Waiting Indicators 500 milliseconds on 500 milliseconds off to indicate user input is expected All other IP Telephones display the following text left justified at the top of the display Reset values yes no 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Troubleshooting Guidelines The View Administration Option 2 Press the button to reset values to their defaults or to continue a restart without resetting the values to their defaults Pressing the pound sign to reset the system values on a 4601 IP Telephone produces a confirmation tone The 4601 s Message Waiting indicators illuminate but don t flash to indicate no entry is allowed while the system values are being reset All other phones display the following text left justified at the top of
173. ng 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX has an unspecified problem RESOLUTION Press to retry the process using the same values or to restart and re enter the Extension and Password Consult your Avaya media server administration and troubleshooting documentation VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX has rejected registration for an unspecified reason RESOLUTION Press to retry the process using the same values or to restart and re enter the Extension and Password Consult your Avaya media server administration and troubleshooting documentation VISUAL INDICATION Message Waiting indicators at top of phone and left middle of faceplate display a broken flutter continuously alternating 50 milliseconds on 50 milliseconds off for 500 milliseconds followed by 500 milliseconds off until either the or button is pressed CAUSE The PBX does not recognize the set type RESOLUTION Ensure the PBX is properly administered to expect the appropriate telephone for the IP address and extension Press to retry the process using the s
174. ng the lt hr gt tag e lt blockquote gt indicates that the following text is a quote and should be offset in some way The embedded text is shown with newlines before and after the text and spacing to the left and right Within that block of text normal wrapping rules are applied e lt q gt indicates that the following text is a short quote and should be shown in double quotes according to documentation This text appears as normal text with no physical identifying indications e lt hl gt lt h6 gt indicate heading sections Each level is one point smaller than the previous level with lt h1 gt being the largest The section titled Maintaining Context on page 111 contains design guidelines for maintaining user context Lists and Tables 104 For presentation of data in a logical format lists and tables are two of the more important sets of tags Since space is at a premium in the browser tables should be used with discretion While they provide sets of text which are easy for the eye to process they can quickly become cumbersome if misused in this browser Both width and height are limited so the data provided in the table cells should be short pieces of text Beyond that the page designer should come up with a different model for presenting the data possibly using lists and divisions Lists e lt ol gt starts an ordered list This provides a list with some type of numbering upper case letters lower
175. nistration Home General Common LDAP Attributes Administration Sorameeape j X ian umque name of the entry defined Search Administration x Attribute Details manager OO Administration Common LDAP Attributes Common LDAP Attributes Softke Sao i E employeeNumber unique Personnel Number cupenisord Supermisor Identification Atribute Attribute employeeNumber supervisor Common LDAP Attributes Common LDAP Attributes f departmentNumber department ID cost center ceparment umber department ID co Anribute Attribute doparmentNumbor dopatmentNumber Common LDAP Attributes Common LDAP Attributes Select on ofribute from the attribute kst or emer one in the text area below Select on attribute trom te attnoute lis Artribute Attribute Common LDAP Attributes Common LDAP Attributes Output Window 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 155 July 2004 Administering the 4610SW and 4620 Thin Client Directories Directory Database Administration Interface Table 19 List of Drop Down Attributes available for Search Query and Details Administration Screens Field LDAP Attribute person sn cn userPassword telephoneNumber description organizationalPerson title registered address telexNumber teletexTerminalldentifier telephoneNumber internationallSDNNumber facsimileTelephoneNumber street postOfficeBox postalCode postal Addr
176. nload from a TFTP server is initiated This gives the phone its proper functionality For downloads of software upgrades the PBX provides the capability for a remote restart of the 4600 Series IP Telephone As a consequence of restarting the phone automatically restarts reboot procedures If new software is available a download will result WAN Considerations QoS is harder on a WAN than a LAN A LAN assumes no bandwidth concerns A WAN assumes a finite amount of bandwidth Therefore QoS considerations are more significant when the IP telephony environment includes a WAN In addition there are administrative and hardware compatibility issues unique to WANs WAN administration is beyond the scope of this document 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 29 July 2004 Overview of Voice over IP VoIP Initialization Process DHCP and TFTP Servers The DHCP server provides the following information to the 4600 Series IP Telephone e IP Address of the 4600 Series IP Telephone e IP Address of the Gatekeeper board on the Avaya media server e IP Address of the TFTP server e The subnet mask e IP Address of the router e DNS Server IP Address You should administer the LAN so that every IP Telephone can access a DHCP server with the above information The IP Telephone will not function without an IP address The failure of a DHCP server at boot time will leave all the affected voice terminals unusable It is possible f
177. nly provide a means of invoking a style sheet These tags like all others may have an ID and class attribute set Using style sheet rules for these class names and IDs allows the designer to provide decoration font and color styles to each section Thus these tags may be considered to be designer defined content based tags lt div gt indicates a division A newline is inserted between the previous text and the text following the lt div gt tag No physical changes are noticeable except those implemented in style sheets lt span gt indicates a spanned section of text is placed immediately after the text preceding the tag with a newline No physical changes are noticeable except those implemented in style sheets Physical Style Physical tags are effectively the opposite of content based tags The text in a physical tag may have no meaning whatsoever outside of what the designer intended These tags show text in a distinct style Physical tags typically affect font style Each physical style tag is shown below with a brief description and any physical effects imposed by the browser lt b gt indicates that the text should appear in a bold font weight lt big gt indicates that the text should appear one point size larger than the current text lt i gt indicates that the text should appear in an italic font lt small gt indicates that the text should appear one point size smaller than the current text lt sub gt indicates th
178. no 4602s at all you can use any of the software bundles identified above If a majority of your 4602s are SIP based you want the fourth software bundle identified as the SIP software bundle on the Web site The application files in this SIP bundle are the same as in the default bundle but the upgrade script file in the SIP bundle has been modified to assume that SIP is the default protocol for 4602s and that H 323 is the exception If your environment contains a mixture of 4602 H 323 and SIP telephones you will want to use the SIG system value to ensure each of those telephones have their appropriate software downloaded The SIG system value has three legal values the default value 0 meaning use the default protocol 1 meaning use H 323 and 2 meaning use SIP You decide the meaning of the default protocol if the majority of your 4602 IP telephones are H 323 based that should be the default otherwise SIP is the default The SIG system value cannot be set in the 46xxsettings file or in the upgrade script file only on a phone by phone basis Instead you should first instruct the installers of the non default phones that is for installations of SIP phones in a largely H 323 environment or vice versa to carry out the SIGnaling Protocol Identifier procedure specified in Chapter 3 of the 4600 Series IP Telephone Installation Guide For example if yours is a largely H 323 environment for 4602s
179. nterface Status Secondary Ethernet Line Interface Status Local dial pad Procedure Password RTCP Monitor IP Address DOMAIN DNSSRVR HTTPSRVR HTTPDIR HTTPPORT SNMPADD SNMPSTRING PHNCC PHNDPLENGTH PHNIC PHNLD PHNLDLENGTH PHNOL AGCHAND AGCHEAD AGCSPKR APPSTAT CTISTAT CTIUDPPORT IRSTAT L2QAUD L2QSIG L2QVLAN MCIPADD MCPORT NTWKAUDIO VLANTEST PHYISTAT PHY2STAT PROCPSWD RTCPMON 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration 4600 Series IP Telephone Scripts and Application Files Table 4 Media Server Field Names amp Corresponding TFTP Script File Parameter Names Continued Media Server Field Name Script File Parameter Name Voicemail Home Page VMLHOME LDAP Directory Server DIRSRVR LDAP Directory Server TCP Port DIRLDAPPORT LDAP Directory s Topmost Distinguished Name DIRTOPDN Default Search Value DIRFULLNAME Telephone Number Field Name in LDAP DIRTELNUM Maximum Seconds for Directory Search DIRSRCHTIME 4630 Home Page WEBHOME 4630 HTTP Proxy Server WEBPROXY 4630 HTTP Proxy Server Port WEBPORT 4630 HTTP Proxy Server Exception Domains WEBEXCEPT Emergency Contact Number PHNEMERGNUM Stock Ticker STKSTAT System Language SYSLANG 4610S W 4620 Home Page WMLHOME 4610S W 4620 HTTP Proxy Server WMLPROXY 4610S W 4620 HTTP Proxy Server Port WMLPORT 4610S W 4620 HTTP Proxy Server Exception Domains WMLEXCEPT FTP Server FTPSRVR FTP Directory FTPDIR User
180. oS but it provides information to help identify where problem areas might be You cannot change the telephone s RSVP or RTCP parameters directly on the telephone or via TFTP or DHCP administration The only way to change these parameters is by appropriate administration of the switch See your Avaya media server administration material for more detail VLAN Considerations If your LAN environment does not include Virtual LANs VLANs ignore this section Otherwise this section contains information on how to administer 4600 Series IP Telephones to minimize registration time and maximize performance in a VLAN environment The system value L2QVLAN initially set to 0 identifies the 802 1Q VLAN IDentifier This default value indicates priority tagging as defined in IEEE 802 IQ Section 9 3 2 3 which specifies that the Ethernet switch in your network closet should automatically insert the default VLAN for the switch port without changing the user priority of the frame cf IEEE 802 1D and 802 1Q However you might not want the default VLAN to be used for voice traffic for example you may have administered a VLAN specifically for IP telephony In this case you need to ensure the switch is configured to allow frames tagged by the 4600 Series IP Telephone through without overwriting or removing them In addition you will want to set the system value LAQVLAN to the VLAN ID appropriate for your voice LAN Another system value you can
181. of frames is strongly discouraged e lt frameset gt defines an area for a set of frames e lt frame gt defines a single frame in a frameset e lt iframe gt defines an in line frame More detail e lt noframes gt provides a fallback for browsers that don t handle frames If the designer intends to use frames and make these pages available to phone this tag should certainly be employed See the Design Guidelines on page 108 for information on displaying frames 106 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4630 4630SW IP Telephone Browser Features and Behavior Forms HTML forms provide the user the ability to enter data into a web browser This data can then be passed on the web server for processing It is difficult to predict what web designers might have in mind for the 4630 IP Telephone Web Browser However all forms related tags have been verified and the results are presented here e lt form gt defines the basic input form and defines the action to be performed when the submit button is selected via the action attribute e lt input gt defines most user input The type attribute defines the type of input to be used The lt button gt tag was created to replace type values of button reset and submit in a cleaner more flexible way Other type values available are checkbox hidden image password radio and text The type value file is useless in the
182. of the display cannot be used for input The input tag causes an automatic line break before and after input text Only one input tag can exist per display line 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 123 Creating Web sites for the 4610SW and 4620 IP Telephones Input Elements 124 When a user views a page with the input tag specified the first thing that shows up in the top line is the card title if specified When the user scrolls to the first line containing input the top line shows the input box title if specified otherwise the card title is shown The top line displays the card title for all non input text When the input box is selected a vertical line the cursor appears at the left side of the input box The attribute type password should only be used when it is important to not display the user s password on the screen Asterisks will be displayed instead It is also important that the password not be cached The phrase enter text here appears for all input tags if the value attribute is null If the author specifies a non null content in the value attribute that content displays between brackets for that input tag Only the correct size type and number of characters are accepted in to the input box For example if alpha text is specified and the user types in a symbol or numeric text the user input is not accepted The screen repaints and the user has to re enter their input I
183. one and the display is not lit AND power to the telephone is fine but there is no dialtone Display might show System Busy AND the telephone was recently moved AND the network was recently changed servers upgraded or replaced your Avaya media server is re administered NAT has been added or changed etc CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack For example verify that either static addressing was not used or that any changes to static addresses were entered correctly CAUSE Loss of path to Avaya media server DHCP Lease expired or DHCP server not available when telephone attempts to renegotiate DHCP lease RESOLUTION As above Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet message is not displayed CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack CAUSE Loss of communication with the PBX switch RESOLUTION Check LAN continuity from the PBX to the telephone using ARP or trace route and from the telephone to the PBX by invoking a feature button Verify the LAN administration has not changed for the Gatekeeper or TN 2302AP boards or the LAN equipment routers servers etc between the switch and the telephone Verify no one has locally changed the telephone settings by using the
184. only active if user enters FTP server IP address Port 20 only active during a backup or restore Port 49714 49721 49721 unless changed via CTIUDPPORT only active if phone is registered Port 49722 only active if CTI discovery is successful System selected only active if E OS 26 oe Applications Directory Server LDAP TCP IP ral Port 389 or as set by DIRLDAPPORT 4630 amp 4630SW only 9 Web or Proxy Server HTTP TCP IP Port Usually 80 for web servers and 8000 for proxy 4610SW 4620 4620SW 4630 servers but URLs may and 4630SW only specify other ports as well gt HTTP over SSL TCP IP B 4630 amp 4630SW only BB Pon 443 FTP Server FTP control TCP IP p E Port 21 4610SW 4620 4620SW 4630 and 4630SW only lt FTP data TCP IP ata gt i Port 20 4610SW 4620 4620SW 4630 and 4630SW only IP Softphone lt CTI Discovery UDP IP i E Port 50000 51000 4606 4610SW 4612 4620 4620SW OS selected 4624 4630 and 4630SW only lt _ CTI Data TCP IP gt fal Port 1024 5000 4606 4610SW 4612 4620 4620S W randomly selected 4624 4630 and 4630SW only 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 4600 Series IP Telephone Port 5000 only active if IRSTAT is 1 Port 1024 5000 Operating System selected only a
185. or s Guide July 2004 Contents 113 113 113 114 116 117 117 118 118 122 123 125 126 126 126 127 133 137 137 139 139 139 139 140 142 143 143 144 145 146 Contents Directory Database Administration Interface Configuring the General Directory Application Administration Screen Configuring the Directory Application Search Administration Screen Configuring the Directory Application Details Administration Screen Configuring the Directory Application Softkey Administration Screen E 4610SW 4620 4620SW Push Feature Introduction e Push Content e Push Priorities For More Information on Push Index 148 150 152 153 155 157 157 157 158 158 159 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Introduction About This Guide 1 Introduction About This Guide This guide provides a description of Voice over IP describes how to administer the DHCP and TFTP servers and covers how to troubleshoot operational problems with the 4600 Series IP Telephones and the servers The 4600 Series IP Telephone product line is a supplement to Avaya s IP Solutions platform NOTE Unless otherwise indicated any reference to the DEFIN ITY server in this document also refers to the Avaya Communication Manager media servers The 4602 4602SW non SIP IP Telephones are covered in this guide The 4602 4602SW SIP Telephones are not covered in this
186. or securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools e Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications systems and their interfaces e Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the re
187. or the user to manually assign an IP address to an IP Telephone but when the DHCP server finally returns the telephone will never look for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process It is therefore strongly recommended that a DHCP server be available when the IP Telephone reboots If a DHCP server is not available at remote sites during WAN failures the IP Telephone will be unavailable after a reboot A minimum of two DHCP servers are recommended for reliability A DHCP server is strongly recommended to be available at remote sites if IP telephones are isolated from the central site DHCP server s due to WAN failures The TFTP server provides the 4600 Series IP Telephone with a script file and if appropriate new or updated application software see Step 3 Telephone and TFTP Server on page 31 under Initialization Process on page 30 In addition you can edit an associated settings file to customize telephone parameters for your specific environment see Administering Options for the 4600 Series IP Telephones on page 66 Initialization Process The following is a high level description of the information exchanged when the telephone is initializing and registering This description which assumes all equipment is properly administered ahead of time may be helpful in explaining how the 4600 Series IP Telephones relate to the routers and servers in your ne
188. our settings are changed from the default settings If the file cannot be obtained the telephone continues processing the upgrade script file so if you do not have a 46xxsettings scr file the telephone will look for a 46xxsettings txt file If the settings file is successfully obtained but does not include any setting changes which is the case when you initially download the script file template from the Avaya Support Web site before you make any changes the telephone stops using TFTP and hence does not go back to the upgrade script file You can change the name of the settings file if desired as long as you also edit the corresponding GET command in the upgrade script file In general however you are encouraged not to alter the Avaya provided upgrade script file if Avaya changes the upgrade script file in the future any changes you have made will be lost You are strongly encouraged to use the 46xxsettings file to manage your customization instead For more details on customizing your settings file see Contents of the TFTP Settings File Choosing the Right Application File and Upgrade Script File As mentioned in 4600 Series IP Telephone Scripts and Application Files the 4600 IP Telephone software Releases are bundled together in exe and zip files on the Avaya support Web site As of Release 2 0 there are 4 bundles from which to choose only one bundle is likely to be optimal for any one environment Which bundle
189. overing message on page 92 Table 13 Possible Error Messages During 4610SW 4620 4620SW 4630 4630SW Backup Restore Error Message Cause Resolution Current options and Speed Dial entries have not yet been backed up The FTP Server Name is not known Please check the FTP Server IP Address The FTP Server has not yet responded so backup has not yet succeeded The FTP Server has denied access Pleas check FTP Setup Pawamectenrsr The FTP Server was unable to store the backup file CAUSE An attempt to save the current options and speed dial entries on the FTP server has not yet been made or is in progress RESOLUTION Wait for a message stating that backup was successful CAUSE Invalid or missing Server name RESOLUTION Verify the FTPSRVR address is the File Server to which backup data should be saved Verify that the FTPDIR value is the correct directory path for that File Server CAUSE The FTP Server has not responded to the attempt to backup restore RESOLUTION Try again verify the FTP server address verify the FTP server is online and or verify the network connectivity CAUSE The FTP Server has reported that it did not store data RESOLUTION Verify the FTP server setup parameters as indicated on the FTP Setup Parameters screen see FTP Setup in Chapter 8 of the 4630 4630SW IP Telephone User s Guide or see Backup Restore Options in Chapter 6 of the 46 0SW IP Telephone Use
190. paces Option 6 DNS server s address list If more than one address is listed the total list may contain up to 127 total ASCII characters with IP addresses separated by commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS will fail Option 15 DNS Domain Name This string should contain the domain name to be used when DNS names in system parameters are resolved into IP addresses This domain name is appended to the DNS name before the 4600 IP Telephone attempts to resolve the DNS address Option 15 is necessary if you wish to use a DNS name for the TFTP server otherwise you may specify a DOMAIN as part of TFTP customization as indicated in DNS Addressing on page 69 Option 51 DHCP lease time if desired Six weeks or greater is recommended Expired leases will cause Avaya IP Telephones to reboot It is highly desirable to provide enough leases so that an IP Telephone s IP Address does not change if it is briefly taken off line NOTE The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP Address This is not necessarily the desired behavior for telephones especially if a user is on a call If the network has problems and the only DHCP server is centralized not accessible to the given telephone the telephone is no longer usable until the server can be reached 4600 Series
191. pecific information required for these optional applications The delivery mechanisms are Maintaining the information on the Avaya media server Manually entering the information via the telephone dialpad Administering the DHCP Server Editing the settings file on the TFTP Server These parameters can be administered in a variety of ways as indicated in Table 1 below Note that not all parameters can be administered on all delivery mechanisms Table 1 Administration Alternatives and Options for 4600 Series IP Telephones Parameter s Administrative Mechanisms For More Information See Telephone Media Server Administering 4600 Series IP Telephones on Avaya Administration Media Servers on page 39 and Related Documents on page 14 IP Addresses DHCP DHCP and TFTP on page 40 and especially DHCP on strongly recommended page 41 TFTP settings file DHCP and TFTP on page 40 and Administering Options for the 4600 Series IP Telephones on page 66 Manual administration at the See Static Addressing Installation in Chapter 3 of the phone 4600 IP Telephone Installation Guide 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 37 July 2004 Server Administration Introduction Table 1 Administration Alternatives and Options for 4600 Series IP Telephones Continued Parameter s Administrative Mechanisms For More Information See Tagging and DHCP DHCP and TFTP on page 40 and Administering
192. pecify settings unique to Group 2 END specify settings common to all Groups 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 61 July 2004 Server Administration QoS QoS The 4600 Series IP Telephones support both IEEE 802 1D Q and DiffServ and in the future may support other possibly proprietary procedures for implementing Quality of Service In addition other network based QoS initiatives such as UDP port selection do not require support by the telephones but nonetheless can contribute to improved QoS for the entire network IEEE 802 1D and 802 1Q 62 TEEE s 802 1Q standard defines a tag that can be added to voice and data packets Most of the information associated with this tag deals with Virtual LAN VLAN management but 3 bits are reserved for identifying packet priority These 3 bits allow any one of 8 priorities to be assigned to a specific packet As defined in the standard the 8 priorities are from highest to lowest e 7 Network management traffic e 6 Voice traffic with less than 10ms latency 6 e 5 Voice traffic with less than 100ms latency e 4 Controlled load traffic mission critical data applications 3 Traffic meriting extra effort by the network for prompt delivery for example executives e mail e B Reserved for future use e 0 Traffic meriting the network s best effort for prompt delivery the default priority e ee Background
193. phone option string as described in DHCP Generic Setup on page 42 NOTE You can enter the text string directly on the right side of the Data Entry box under the ASCII label 14 From the list in Available Options check option 003 Router 15 Enter the gateway router IP address as recorded in the IP Address field of Table 2 Required Network Information Before Installation Per DHCP Server on page 41 16 Click the Add button 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 51 July 2004 Server Administration TFTP 17 Click the OK button Activating the New Scope Use the following procedure to activate the new scope 1 Inthe DHCP console tree click the IP Telephone Scope you just created 2 From the Action menu select Activate The small red down arrow over the scope icon disappears indicating that the scope has been activated TFTP This section describes how to set up a TFTP server for downloading software updates to the 4600 Series IP Telephones y CAUTION The files defined by the TFTP server configuration have to be accessible from all IP Telephones Ensure that the filenames match the names in the upgrade script including case since UNIX systems are case sensitive NOTE You can use any TFTP application you want However we strongly recommend using the TFTP application available for free download at http www avaya com support or the TFTP server capability on the 8300 s media server The Avaya
194. point Port selected from the audio port range administered for the network region Voice Monitoring Manager Port depends on Voice Monitoring Manager admin SNMP MIB Viewer Port depends on MIB viewer admin 24 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Overview of Voice over IP VoIP TCP UDP Port Utilization Figure 2 Initialization and Address Resolution Diagram Initialization and Address Resolution 4600 Series IP Telephone Port 68 Port 1024 5000 Operating System selected a new port is used for each file requested Port 1024 5000 Operating System selected Ba q DHCP Server gt DHCP UDP IP gt i Port 67 gt TFTP Server TFTP Read Request UDP IP i il Port 69 lt TFTP Data ACKs amp Errors UDP IP Port Operating System p selected a new port is used for each file transferred gt DNS Server DNS UDP IP p i Port 53 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 25 Overview of Voice over IP VoIP TCP UDP Port Utilization Figure 3 Applications Diagram 4600 Series IP Telephone Port 1024 5000 Operating DIRSRVR is non null Port 1024 5000 Operating System selected only active if WEBHOME 4630 VMLHOME 4630 or WMLHOME 4620 is non null Port 21
195. prevent an event specified on the deck level by the template element from occurring It can only be contained in either a do or onevent element An example of noop is to use a lt do gt tag to add a Back link to the card When users click on the Back link generally they should be taken back to the previous card However the lt noop gt tag prevents this operation when the user clicks on the Back link nothing happens e lt prev gt tag The prev tag specifies navigation to the previous URL in the history e lt refresh gt tag The refresh tag specifies a refresh task whereby the whatever card is being displayed will be refreshed This task specifies the need for an update of the user agent context as specified by the contained lt setvar gt elements This tag can only be nested inside an anchor do or onevent element Xml lang is not an associated attribute User visible side effects of the update can occur during the processing of the lt refresh gt 122 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones Input Elements Input Elements e lt input gt tag supported The input tag specifies a point where the user is prompted to enter text Attribute Value Description Comments name nmtoken REQUIRED The name of the variable that is set SUPPORTED with the result of the user s input emptyok true Sets whether the user can leave
196. ption 6 and the Domain Name is specified in Option 15 you can use the configured names AvayaTFTPServer and AvayaCallServer for TFTPSRVR and MCIPADD respectively Upgrading from IP Telephone Releases prior to R1 60 requires Option 176 to be administered with at a minimum MCIPADD DHCP servers should be administered to deliver only the options specified in this document Administering additional unexpected options may have unexpected consequences including possibly causing the IP Telephone to ignore the DHCP server The Media Server Name TFTP Server Name and SMTP Server Name must each be no more than 32 characters in length NOTE Examples of good DNS administration include the following Option 6 aaa aaa aaa aaa Option 15 dnsexample yourco com Option 66 ftpserver yourco cOM 222 222 2220 Option 176 MCIPADD xXXXX XXX XXX XXX Depending on the DHCP application you choose you should be aware of the fact that the application most likely will not immediately recycle expired DHCP leases An expired lease may remain reserved for the original client for a day or more for example Windows NT DHCP reserves expired leases for about one day The intent of this reservation period is to protect a client s lease in case the client and the DHCP server are in two different time zones the computers clocks are not in synch or the client is not on the network when the lease expires The implication
197. r s Guide or in Chapter 6 of the 4620 4620SW IP Telephone User s Guide CAUSE The FTP Server has reported that it could not store the data RESOLUTION Verify administration and available capacity filespace on the FTP Server Troubleshooting the 4601 IP Telephone This section describes specific problems that may occur during installation administration or normal operation of the 4601 IP Telephone and possible ways of resolving these problems In Table 14 the Error Messages shown in the first column correspond to the equivalent conditions described in Chapter 4 of the 4600 Series IP Telephone Installation Guide and Table 12 Possible Error 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 95 July 2004 Troubleshooting Guidelines Troubleshooting the 4601 IP Telephone Messages During Installation or Operation of 4600 Series IP Telephones on page 91 However rather than seeing messages on a display the 4601 turns its LEDs on and off to indicate an error condition as described in the second column of Table 14 In addition not all error conditions will result in unique LED indications Table 14 Possible Error Messages During 4601 IP Telephone Installation or Operation Error Message 4601 Visual Indication Cause Resolution Extension VISUAL INDICATION Message Waiting indicators at top of phone and the left middle Error of the faceplate display a broken flutter for a total of 5 cycles with one
198. rator s Guide July 2004 Overview of Voice over IP VoIP Network Assessment Network Assessment The current technology allows optimum network configurations to deliver VoIP with perceived voice quality close to that of the Public Switched Telephone Network PSTN Not every network is able to take advantage of packet voice transmissions Some data networks have insufficient residual capacity for even compressed voice traffic In addition the usual approach to developing data networks by integrating products from many vendors makes it necessary to test the components for compatibility with Voice over IP traffic It is assumed that your organization has performed a network assessment with or without the assistance of Avaya before attempting to install Voice over IP in order to have a high degree of confidence that the existing data network has the capacity to carry voice packet traffic and is compatible with the required technology A network assessment would include a determination of the following e A network audit to review existing equipment and evaluate its capabilities including its ability to meet planned voice and data needs e A determination of network objectives including the dominant traffic type choice of technologies and setting voice quality objectives The assessment should leave you confident that the implemented network will have the capacity for the foreseen data and voice traffic and can support H 323 DHCP
199. red on the media server if a non zero VLAN ID is administered manually via DHCP and or via TFTP Administering Options for the 4600 Series IP Telephones As indicated in the Introduction on page 37 of this chapter there are many parameters that can be administered for the 4600 Series IP Telephones This section explains how to change parameters via the DHCP or TFTP servers In all cases you will be setting a system parameter in the telephone to a desired value Table 6 lists the parameter names their default values the valid ranges for those values and a description of each one For DHCP the parameters below are set to desired values in the DHCP Option as discussed in DHCP Generic Setup on page 42 earlier in this chapter For TFTP the parameters below are set to desired values in the TFTP Script File as discussed in Contents of the Upgrade Script on page 59 also earlier in this chapter TFTP Scripts are the recommended way to administer options on the 4600 Series IP Telephones Some DHCP applications have limits on the amount of user specified information such limits could be exceeded by the administration required for example a 4630 with all applications administered You may choose to completely disable the capability to enter or change option settings from the dialpad as of Release 1 8 As of that Release a new system value PROCPSWD can be set as part of standard DHCP TFTP administration If PROCPSWD is non null and con
200. requires you to select specific files to download and perform additional server file customization to properly install the Thin Client Directory application 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 139 July 2004 Administering the 4610SW and 4620 Thin Client Directories Installing the Thin Client Directory on the Server The download contains these directories avayadiradmin Files needed for the HTML administration part of the LDAP application including the PHP files needed for administration avayadirclient Files necessary for the 4620 user interface the files that perform the search query and return search results to the telephone s display screen avayadir ini Files containing settings that control the administration and client application This is a protected directory that cannot be browsed During the unzip process it is placed in the same root as the other two sub directories If desired you may move this directory outside of the HTML path providing the new path is PHP accessible avaydirinclude Common files shared between the Directory administration and client end user interface avayadirerror Text files for search related error message generation avayadirhelp Text files containing end user Directory assistance Installing the Thin Client Directory 140 Installations using Red Hat for Linux 8 0 or greater 1 2 3 Se PmAranan Login at the root Copy the followin
201. ries IP Telephone Release 2 1 LAN Administrator s Guide 153 July 2004 Administering the 4610SW and 4620 Thin Client Directories Directory Database Administration Interface Figure 12 Details Administration Screen New Page 2 Microsoft Intermet Explorer lBi x Fie Edt View Favontes Tool Heb Links CAPP51 Windstorm G gt WebSableme POST gt Ea HBk gt G 2 ah GDsexch Syravener Meda CA EA Sp Si le BR ME B Address E http 135 8 62 187 avaysde evayadracmin z So Directory Thin Client Administration inaex st Details Administration r 2 Label Max 8 ooo EL canara S I crac Administration Common LDAP Attributes Search ifen full narne multiple forrnats Administration Details Administration Common LDAP Attributes Administration telephoneNumber telephone number kd Attribute flelephoneNumber Common LDAP Attributes Cell Phone mobile cellular telephone number bad 3 Attribute mobile Common LDAP Attributes Email mail e mail address bad 4 Attribute ma Common LDAP Attributes Organzanon LNT xl Output Window E Done ff teteenet 2 Enter the LDAP attribute names representing the detail information you want to display about a person found by a search These entries appear to your 4620 end users on the user interface Detail screen as illustrated in Web Application Detail Screen on page 145
202. roduct and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access e Eavesdropping privacy invasions to humans e Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility f
203. s IP Telephone Release 2 1 LAN Administrator s Guide 141 July 2004 Administering the 4610SW and 4620 Thin Client Directories Web Application User Interface Installation for Windows with Apache 1 Ge mAnN Aw A Extract the file avayadir 1 0 zip to the documentRoot folder NOTE Making LDAP PHP work with Apache is not necessarily easy The procedure below contains the basics but for further information you may wish to download a free white paper available on the Avaya Support Web site After accessing the Avaya Support Web site make the following selections Telephone Devices amp User Agents then IP Telephones amp User Agents then 4600 IP Telephones and SDK and Browser Information The documentRoot location will vary based on web server installation This is the directory where the web server originates the files it serves Go to www php net to determine how to install and configure PHP for your server Check your web server s installation instructions to determine how to enable directory level password control It is strongly recommended that you enable password protection for the Directory administration folder avayadiradmin Open the file php ini for editing This file should be located in the Windows folder c windows In php ini set the option short_open_tag On Uncomment the line extension php_Idap dll Save the updated php ini file To finish restart the web server Now test everyth
204. s IP Telephones can be administered either from the Avaya Communication Manager Network Region form or at the telephone itself via dialpad input Specific implementation details for local administration of MCPORT are in the 4600 Series IP Telephone Installation Guide and for Avaya Communication Manager administration are in Administration for Network Connectivity for Avaya Communication Manager Software In summary the system value MCPORT represents the port on the TN2302AP board This port number can be used to administer routers etc that support UDP port selection to maximize the priority given to the voice packets being exchanged between the PBX and the telephone The default value for MCPORT is 1719 The switch must be administered to use a port within the proper range for the specific LAN and the IP Telephone s will copy that port A related parameter is PORTAUD which is the RTP port used by the switch In accordance with standards RFC 1889 and 1890 the IP Telephone uses a default value for PORTAUD of 5004 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 63 July 2004 Server Administration QoS Network Audio Quality Display on 4600 Series IP Telephones 64 As of Release 1 7 for the 4620 and 4630 4630SW telephones and as of Release 1 8 for the 4602 4602S W 4610SW 4620SW IP Telephones the telephone is by default administered to offer the end user an opportunity to monitor network audio performance while on a c
205. s to the conversion of a voice signal from analog to digital and back again When calls are routed over multiple IP facilities they may be subject to multiple transcodings The multiple conversions between analog and digital coding result in a deterioration in the voice quality Tandem coding should be avoided wherever possible in any compressed voice system for example by minimizing analog trunking on the PBX Voice Coding Standards There are a number of voice coding standards The Avaya 4600 Series IP Telephones offer the options described below e G711 which describes the 64 kbps PCM voice coding technique G 711 encoded voice is already in the correct format for digital voice delivery in the public phone network or through PBXs e G729A and G 729B which describe adaptive code excited linear predictive CELP compression that enables voice to be coded into 8 kbps streams 20 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Overview of Voice over IP VoIP Overview of Voice over IP H 323 Standard DHCP TFTP DNS NAT Internal signaling provides connection control and call progress status information The H 323 standard is used for internal signaling for IP packet voice networks H 323 defines more than simply voice It defines a complete multimedia network voice video data with everything from devices to protocols The H 245 standard links all the entities within H 323 by negotiating facilit
206. s user input to the Directory application to initiate a search e Clear Discards user input e Help Retrieves a Help page specific to the Search screen 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 143 July 2004 Administering the 4610SW and 4620 Thin Client Directories Web Application User Interface Search responses take one of two forms A successful search one returning at least one telephone number when a Name was provided as search criteria displays the Successful Search screen This screen offers options to call the number found add it to a Speed Dial button or review more detail An unsuccessful search no name found error report s and or unintelligible responses displays the Directory Trouble screen NOTE You administer the Search screen using the Search Administration screen covered in Configuring the Directory Application Search Administration Screen on page 152 Web Application Successful Search Screen 144 The Successful Search screen displays when at least one match results from a user submitted search The top display line provides the message X found Select choice where X the number of matches found or the message More results please try again and refine search to indicate more than 96 matches were found The display area for this screen provides the name and phone number of up to 96 matches found by the search The user scrolls through the matches using the web browser navigation k
207. sers all of which have the same model telephone but which require different administered settings For example you might want to restrict Call Center agents from having the ability to Logoff yet that might be an essential capability for hot desking associates As of Release 2 0 the simplest way to separate groups of users is by associating each of them with a number and editing the 46xxsettings file so that each group is assigned the appropriate settings The GROUP system value is used for this purpose The GROUP system value cannot be set in the 46xxsettings file only on a phone by phone basis Instead you should first identify which phones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with 0 as the default i e your largest group would be assigned as Group 0 Then at each non default phone instruct the installer or end user to invoke the GROUP Local dialpad Administrative procedure as specified in the 4600 Series IP Telephone Installation Guide and specify which GROUP number to use Once the GROUP assignments are in place edit the settings file to allow each telephone of the appropriate group to download its proper settings For example the settings file could look like IF S GROUP SEQ 1 goto CALLCENTER IF S GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify settings unique to Group 1 goto END HOTDESK s
208. set to 1 In all cases the digits inserted and dialed by the 4610S W 4620 4620S W 4630 4630SW are subject to standard Avaya media server features and administration such as Class of Service COS Class of Restriction COR Automatic Route Selection ARS etc As indicated in Table 6 you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature The system values relevant to the Enhanced Dialing Feature are e PHNCC the international country code for the media server e g 1 for the United States 44 for the United Kingdom etc e PHNDPLENGTH the length of the dial plan on the media server e PHNIC the digits dialed from the media server to access public network international trunks e g O11 for the United States e PHNLD the digit dialed to access public network long distance trunks on the media server e PHNLDLENGTH the maximum length in digits of the national telephone number for the country in which the Avaya media server is located e PHNOL the character s dialed to access public network local trunks on the media server Example A corporate voice network has a 4 digit dialing plan The corporate WML Web site lists a 4 digit phone number as a link on the Human Resources page A 4620 user selects that link the 4620 deduces the phone number is part of the corporate network because the phone number s length is the same as the corporate dialing pl
209. sists of 1 to 7 digits no local procedures dialpad options can be invoked unless the user enters the value of PROCPSWD after pressing Mute or Hold see Chapter 3 of the 4600 Series IP Telephone Installation Guide and before entering the local procedure code NOTE Because this password is likely stored on the server in the clear and is certainly sent to the telephone in the clear you should not consider PROCPSWD as a high security technique to inhibit a sophisticated end user from obtaining access to the local procedures Administering this password disables all local procedures including V I E W which is read only and would not change any settings in any case 66 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration Administering Options for the 4600 Series IP Telephones Table 6 4600 Series IP Telephone Customizable System Parameters Parameter Name Default Value Description and Value Range July 2004 AGCHAND 1 Automatic Gain Control status for handset O disabled 1 enabled AGCHEAD 1 Automatic Gain Control status for headset 0O disabled 1 enabled AGCSPKR 1 Automatic Gain Control status for speakerphone O disabled l enabled CTISTAT 1 Computer Telephony Integration CTI Status 1 enabled 0 disabled CTIUDPPORT 49721 CTI UDP listener port 49714 through 49721 inclusive DHCPSTD 0 DHCP Standard flag If set to 1 the telephone stric
210. sponsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents 1 Introduction e About This Guide Intended Audience Document Organization Change History What s New in Release 2 1 Terms Used in This Guide Conventions Used in This Guide Online Documentation Related Documents IETF Documents ITU Documents ISO IEC ANSI IEEE Documents Customer Support 2 Overview of Voice over IP VoIP Introduction e Overview of Voice over IP Data and Voice Network Similarities Delay and Jitter Tandem Coding Voice Coding Standards H 323 Standard DHCP TFTP DNS NAT QoS e SNMP e Network Assessment TCP UDP Port Utilization 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Contents 10 11 11 12 13 13 14 16 17 17 18 19 tS 1g 19 20 20 20 21 21 21
211. ssword If you enter the same Extension and Password you must confirm that you want to unregister the original user Press to unregister the original user and register the current phone then press to reset the phone and enter a different Extension and Password If no action is taken within 20 minutes the phone attempts re registration and repeats the process until you intervene or power is lost IP Address in VISUAL INDICATION All LEDs are steadily lit except Call Appearance Line A which use by is flashing Bap REA CAUSE The telephone has detected an IP address conflict RESOLUTION DHCP restart is automatically initiated No user action required No Ethernet VISUAL INDICATION No LEDs flash when phone is plugged in CAUSE Telephone is not receiving power or when first plugged in the IP Telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc 96 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Troubleshooting Guidelines Troubleshooting the 4601 IP Telephone Table 14 Possible Error Messages During 4601 IP Telephone Installation or Operation Continued Error Message 4601 Visual Indication Cause Resolution Password Error System busy System Error Undefined dyiaratoyia Wrong Set Type VISUAL INDICATION Message Waiting ind
212. ster the product or replace it with an application that does not behave this way for example Avaya s TFTP application CAUSE The telephone expects lines of the script file to terminate with a lt Carriage Return gt lt Line Feed gt Some UNIX applications only terminate lines with lt Line Feed gt Editing the script file with a UNIX based editor can strip lt Carriage Return gt s from the file causing the entire file to be treated as a comment and thus be ignored RESOLUTION Edit the script file with a Windows based editor or another editor that does not strip out the lt Carriage Return gt CAUSE UNIX and LINUX systems use case sensitive addressing and file labels RESOLUTION Verify the file names and path in the script file are accurately specified CAUSE The 46xxupgrade scr file was mis edited renamed etc RESOLUTION Download a clean copy of the 46xxupgrade scr file from the Avaya Support Web site and do not edit or rename it Make any customization changes only to the 46xxsettings file as discussed in Chapter 4 Server Administration CAUSE The TFTP server hangs if power is interrupted while a telephone is saving the application file RESOLUTION Restart the TFTP server 84 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Troubleshooting Guidelines Error Conditions Table 10 Some Error Conditions in Operation of 4600 Series IP Telephones Continued
213. stration such as the LDAP Server Address Be sure you have this required information before beginning to configure the General Directory Application Administration screen 148 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Administering the 4610SW and 4620 Thin Client Directories Directory Database Administration Interface 2 General Directory Application Administration screen You provide general information about your Directory application such as the Application Title displayed at the top of the first user interface screen the LDAP Server Address the search root and port network identification optional User ID and Password for accessing the application and the amount of time to be allowed for a search 3 Directory Application Search Administration screens You specify required and optional LDAP search attributes that display on the user interface Search screen 4 Details Administration screen You specify the detail information the user sees on the user interface Detail screen such as an alternate phone number for a person found the person s email address etc 5 Softkey Administration screen Allows you to optionally specify additional softkeys to appear below the user interface Detail screen s display area NOTE The Directory Application administration interface is in the English language only Each screen has required and optional parameters The input fields have a definition
214. support site also contains instructions for installing and configuring the Avaya TFTP server TFTP Generic Setup The following phases are involved in setting up a TFTP server e Install the TFTP server software The section below describes how to install and configure Avaya s TFTP application e Configure the file path parameter to the directory where the files are to be stored This is the file path in Table 2 Required Network Information Before Installation Per DHCP Server on page 41 For increased security it is also recommended that you disable the ability to upload to the server Note that this option may be not available to all TFTP servers e Download the upgrade script file and application file from the Avaya Web site http www avaya com support to the directory as specified by the file path NOTE Many LINUX servers distinguish between upper and lower case names Be sure to accurately specify the 46xxsettings filename as well as the names and values of the data therein 52 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration TFTP Avaya TFTP Suite Pro Configuration Use the following procedure to configure the Avaya TFTP server 1 Run the TFTP Suite Pro server by selecting Start gt Programs gt Avaya TFTP Server gt TFTPServer32 The TFTP server starts y CAUTION You must re start Avaya TFTP manually every time you reboot your TFTP s
215. sword are required Table 17 shows the Administration screen fields their associated key names default values and descriptions 150 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Table 17 Administration Screen Fields Administering the 4610SW and 4620 Thin Client Directories Directory Database Administration Interface Field Title Key Name Default Description Application Title DIRSVRNAME 4620 Directory Label appearing at top of the user Application interface s Directory Search screen Directory Server DIRSRVR Null LDAP server address IP address or fully qualified DNS name Topmost DIRTOPDN Null The search root base usually Distinguished Name ou people or o company Search Root name Note that spaces and other special characters may need to be treated as specified in RFC 2253 Lightweight Directory Access Protocol v3 UTF 8 String Representation of Distinguished Names Port Network DIRLDAPPORT 389 for LDAP Directory Server Port 686 for SSI enabled LDAP Max number of hits 96 The maximum number of result entries that can be displayed on the 4620 Directory User ID DIRUSERID Optional User name for authorized Directory search if required Directory Password DIRSRVRPWD Optional User s password for authorized Directory search if required Directory Search DIRSEARCHTIME 10 seconds Maximum amount of time the Time application will wait for search results 01 59 seconds Directory Coding D
216. ted downloading of application file RESOLUTION Replace telephone CAUSE The telephone has detected an IP address conflict RESOLUTION Verify administration to identify duplicate IP address es CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 4600 Series IP Telephones do not support RESOLUTION Remove or re administer the NAPT device or move the telephone CAUSE When first plugged in the IP Telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 etc Note that if the telephone is attached to a 30A switched hub upon loss of Ethernet connectivity the usual No Ethernet message is not displayed CAUSE The TFTP server IP address in the IP telephone s memory is all zeroes address RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the TFTP server or administer the telephone locally using the ADDR option as detailed in the 4600 Series IP Telephone Installation Guide 92 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Troubleshooting Guidelines Error Messages Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Continued Error Message Cause Resolution No Socket System
217. ternet were designed to manage these bursts of traffic from many sources on a first come first served basis Data packets are sent to multiple destinations often without any attempt to keep them in a particular order Voice networks are designed for continuous transmission during a call The traffic is not bursty and the conversation uses a specific amount of bandwidth between the two ends for the duration of the call Several features of data networks are unsuitable for voice telephony e Data networks are designed to deliver data at the destination but not necessarily within a certain time This produces delay latency In data networks delay tends to be variable For voice messages variable delay results in jitter an audible chopiness in conversations e Variable routing also can result in loss of timing synchronization so that packets are not received at the destination in the proper order e Data networks have a strong emphasis on error correction resulting in repeated transmissions While data network concepts include prioritization of traffic types to give some form of greater traffic reliability for example for interactive transactions data requirements tend to not be as strict as most voice requirements Starting with Release 1 1 the 4600 Series IP Telephones include a dynamic jitter buffer This feature automatically smooths jitter to improve audio quality Tandem Coding Tandem coding also called transcoding refer
218. ters The 4610SW IP Telephone has a 168 pixel by 80 pixel four gray scale LCD display The area available for presenting a WML web page to the user is 153 pixels across by 44 pixels in height In addition the top row will display the web page title if any and the bottom row presents up to four softkey labels at one time used for lt do gt tags each a maximum of 6 characters The 4610SW supports all the data types features tags etc that the 4620 supports The only difference is the size of the display Unless otherwise indicated all subsequent references to the 4620 IP Telephone and its Web application apply equally to the 4610SW IP Telephone The data types and other features supported in this browser include e WML 1 3 June 2002 e HTTP1 1 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 113 July 2004 Creating Web sites for the 4610SW and 4620 IP Telephones WML Document Skeleton A chart at the end of this Appendix summarizes the more detailed information that follows NOTE Unsupported WML 1 3 tags will not be rendered and will not cause the browser to fail Unknown tags and misspelled tags will cause an error message WML Document Skeleton Certain tags define the basic framework of a WML document The tags listed below make up the basic skeleton of a WML document and are supported by the 4620 unless otherwise indicated e Common tag attributes xml lang class and id The attributes xml lang class and
219. text Character Entities As with any syntactic language HTML has certain characters that have special meaning The two most obvious of these characters are the lt and gt symbols which surround all tags These characters cannot be typed in directly if the designer s intent is to display these characters Thus all characters that can be displayed in a web browser have numeric values assigned to them In addition many of these characters have names also assigned The numeric values are entered into the source web page as amp nnn where nnn is some 3 digit value For example the lt symbol is entered as amp 060 Name values are entered into the source web page as amp name where name is the name associated with this character Again using the lt symbol this would be entered as amp lt The set of characters defined by the World Wide Web Consortium are fully supported in the browser in conformance with the standard 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 107 July 2004 Creating Web sites for the 4630 4630SW IP Telephone Design Guidelines Colors Fonts The browser supports 256 colors Colors may be specified by name RGB percentages or RGB raw numbers The HTML and CSS specifications suggest 16 named colors The 4630 IP Telephone browser recognizes these color names which are aqua black blue fuchsia gray green lime maroon navy olive purple red silver teal white and yellow
220. the IP Telephones UDP User Datagram Protocol a connectionless transport layer protocol VLAN Virtual LAN VoIP Voice over IP a class of technology for sending audio data and signaling over LANs WML Wireless Markup Language used by the 4620 web browser to communicate with WML servers 12 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Introduction Online Documentation Conventions Used in This Guide This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions NOTE This symbol precedes additional information about a topic This information is not required to run your system y CAUTION This symbol is used to emphasize possible harm to software possible loss of data or possible service interruptions Typographic Conventions This guide uses the following typographic conventions command Words printed in this type are commands that you enter into your system message Words printed in this type are system messages device Words printed in this type indicate parameters associated with a command for which you must substitute the appropriate value For example when entering the mount command device must be replaced with the name of the drive that contains the installation disk Administrative Words printed in bold type are menu or screen titles and labels or items on menus and screens that you select or enter to perform
221. the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt displays on all IP Telephones except the 4601 Restart phone no yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files Refer to Appendix A of the 4600 Series IP Telephone Installation Guide The View Administration Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions NOTE Also use the ADDR option to view IP addresses see Static Addressing Installation in Chapter 3 of 4600 Series IP Telephone Installation Guide These may have been entered incorrectly Verify whether you were provided with correct IP addresses If PROCPSWD has been administered as indicated in Chapter 4 Server Administration you need to type the Local Procedure password after pressing Mute and before pressing V I E W The 4601 IP Telephone does not support static addressing and hence does not support the V IE W command 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide 89 July 2004 Troubleshooting Guidelines The View Administration Option While the phone is on hook and idle press the following seque
222. the input field blank SUPPORTED false or not Default is true format Sets the data format for the input field Default is SUPPORTED M A A uppercase alphabetic or punctuation characters a lowercase alphabetic or punctuation characters a N numeric characters X uppercase characters N x lowercase characters X M all characters x m all characters M f Any number of characters Replace the f with m one of the letters above to specify what characters f the user may enter nf Replace the n with a number from to 9 to specify the number of characters the user may enter nf Replace the f with one of the letters above to specify what characters the user can enter The user cannot exit the input box unless the correct number or type of characters is entered The user does not receive an error message if incorrect data is entered maxlength number Sets the maximum number of characters the usercan SUPPORTED enter in the field size number_of Sets the width of the input field NOT _char SUPPORTED tabindex number Sets the tabbing position for the input field NOT SUPPORTED title cdata Sets a title for the input field SUPPORTED type text Indicates the type of the input field The default SUPPORTED password value is text value cdata Sets the default value of the variable in the name SUPPORTED attribute The six display lines of the 4620 associated with feature buttons are all available for input elements The top line
223. the servers that provide those facilities Specifically to administer the 4630 4630SW telephone for the LDAP Directory application or to administer the 4630 4630SW telephone for the Web Access application you must provide the information called for in Table 7 below This information must be provided in a customized script file in accordance with 4600 Series IP Telephone Scripts and Application Files on page 55 y CAUTION For the 4630 4630SW to work properly you must have a 46xxsettings scr or 46xxsettings txt file in the same directory as the 4630 4630SW application file If you do not edit the 46xxsettings scr file the 4630 4630SW will use default settings only The 46xxsettings file is no longer part of the zip file on the Avaya software download Web site but is available as a standalone download If you already have such a file because you downloaded it for a previous release of the 4630 installing the standalone file will overwrite the original file NOTE The same 46xxsettings scr file is used by the 4620 and the 4630 4630SW IP Telephones In Table 7 parameters shown with a Mandatory status must be accurate and non null for the application to work however the Avaya Help Web site will always be available Parameters with an Optional status may be changed to suit your environment if they are not changed the defaults will be used Table 7 4630 4630SW IP Telephone Customizable System Parameters by Application Parameter N
224. ting Web sites for the 4610SW and 4620 IP Telephones Image Elements Image Elements e lt img gt tag The lt img gt tag is used to place an image in the text flow The 4620 supports the rendering of black and white Wireless Bitmap WBMP images up to 152 pixels wide and 1536 pixels 96 lines of 16 pixels high each high Large images are not recommended Images can be part of a link and can be selectable At most 10 images can be displayed per card Attribute Value Description Comments align top Aligns the image NOT SUPPORTED middle bottom alt cdata REQUIRED Sets an alternate text to be SUPPORTED displayed if the image is not displayed If this is not supplied either default text displays if available or the following message displays Image not displayed height px pixel Sets the height of the image NOT SUPPORTED the true height parameters will be determined by parsing the WBMP information hspace px Sets white space to the left and right of the SUPPORTED default is 1 image pixel localsre cdata Sets an alternate representation for the image NOT SUPPORTED sre url REQUIRED The path to the image Must be SUPPORTED a wbmp file vspace px Sets white space above and below the image SUPPORTED default is 1 pixel width px Sets the width of the image NOT SUPPORTED the true width parameters will be determined by parsing the WBMP information 118 4600 Series IP Telephone Release 2 1 LAN Administrator
225. tly follows the DHCP standard with respect to giving up IP addresses when the DHCP lease expires If set to 0 the telephone continues using the IP address until reset or a conflict is detected see DHCP Generic Setup DNSSRVR Null Text string containing the IP address of one or more DNS servers at least one of which must be a valid non zero dotted decimal address DOMAIN Null Text string containing the domain name to be used when DNS names in system values are resolved into IP addresses ENHDIALSTAT 1 Enhanced Dialing Status If set to 1 the Enhanced Local Dialing feature is turned on for all associated applications If set to 0 the feature is turned off IRSTAT 1 Text string containing status of Infrared interface 0 off disabled 1 on enabled L2QAUD 6 Layer 2 audio priority value 0 to 7 L2QSIG 6 Layer 2 audio priority value 0 to 7 L2QVLAN Null 802 1Q VLAN IDentifier 1 to 4094 MCPORT 1719 Media server transport layer port number 0 65535 NTWKAUDIO 0 Network Audio Quality Assessment Display 1 on 0 off OPSTAT 111 Options status flags Consists of 3 bits of the form abc where each letter represents a 0 disabled off or 1 enabled on The first bit a controls the setting for all options not controlled by the second or third bits The second bit b controls the setting for view oriented options for example the 4620 s View IP Settings option if applicable The third bit c
226. to Recommendation G 729 Reduced complexity 8 kbit s CS ACELP speech codec November 1996 Annex B to Recommendation G 729 A silence compression scheme for G 729 optimized for terminals conforming to Recommendation V 70 November 1996 Recommendation H 225 0 Call signalling protocols and media stream packetization for packet based multimedia communications systems February 1998 Recommendation H 245 Control protocol for multimedia communication February 1998 Recommendation H 323 Packet based multimedia communications systems February 1998 ISO IEC ANSI IEEE Documents The following documents are available for a fee from the ISO IEC standards web site http www iec ch International Standard ISO IEC 8802 2 1998 ANSIJIEEE Std 802 2 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 2 Logical Link Control ISO IEC 15802 3 1998 ANSIMIEEE Std 802 1D 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Common specifications Part 3 Media Access Control MAC Bridges IEEE Std 802 1Q 1998 IEEE Standards for Local and Metropolitan Area Networks Virtual Bridged Local Area Networks IEEE Std 802 3af 2003 IEEE Standard for Information technology Telecommunications and information exchange between systems Local and metropolitan area networ
227. to the user The directory server does not respond at all within an administrable amount of seconds default is 10 seconds When the Directory Application receives a request for a Search screen it will send a Search screen in response only if the minimum administrative information has been supplied Otherwise a Trouble Screen will be sent to the endpoint When the Directory Application receives a request for a search from an endpoint it will initiate a connection to the directory database server and if successful it will format and send a query to the database server based on the input received from the endpoint If the input received from the endpoint is null a Screen will be sent to the endpoint If a connection to the database server cannot be established or if the connection fails before a response is received a Trouble Screen will be sent to the endpoint When the Directory Application receives a successful response from the database server it sends a Successful Result screen to the endpoint If no matching database entries are returned it sends a No Match Result screen to the endpoint If an error is returned by the database a Trouble screen is sent to the endpoint Cannot be determined 5 6 10 11 12 13 14 18 19 20 21 34 36 54 64 65 66 67 Invalid response 68 69 71 7 8 48 49 50 53 Authentication error 16 17 Telephone Number not recognized 32 No results found N A No results fo
228. troduction Related Documents e Installation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media Server This document describes procedures for installing upgrading and performing initial configuration tasks for the Avaya G700 Media Gateway and the Avaya S8300 Media Server The following documents are available on the Web site listed under Online Documentation e 4600 Series IP Telephones Safety Instructions This document contains important user safety instructions for the 4600 Series IP Telephones e 50A Switched Hub Set Up Quick Reference Issue 2 July 2002 Comcode 700234750 This document contains important safety and installation information for the 30A Switched Hub e 4600 Series IP Telephone Installation Guide This document describes how to install 4600 Series IP Telephones It also provides troubleshooting guidelines for the 4600 Series IP Telephones e 4601 4602 4602SW IP Telephone Stand Instructions This document provides information on how to desk or wall mount a 4601 or 4602 4602SW IP Telephone e 4601 IP Telephone User s Guide This document provides detailed information about using the 4601 IP Telephone e 4602 4602SW IP Telephone User s Guide This document provides detailed information about using the 4602 4602SW IP Telephones e 4606 IP Telephone User s Guide This document provides detailed information about using the 4606 IP Telephone e 4610SW IP Telephone User s Guide This document
229. ture Push Priorities Push Priorities Barge in pushes as the name implies are meant for information important to get to the user An example of a barge in push could be an audio message alerting users that the building is closing due to inclement weather accompanied by a Web page detailing weather conditions There are very few circumstances that would prevent barge in pushes from being presented to the user although of course network conditions may prevent delivery of the pushed content Use normal pushes for less essential or less time critical information An example could be Mary has birthday cake in her office A normal push may or may not be presented to the user For example a normal audio push is not presented to a user already on a call or a normal text message not displayed until a higher priority message is completed For More Information on Push 158 The specifications and interactions of pushed content are beyond the scope of this document Further information including sample applications is available in a Software Developer Toolkit on the Avaya support Web site http www avaya com support For more detailed assistance in developing applications or for companies to work with to develop applications visit the Solutions Directory on Avaya s Developer Connect Web page www devconnectprogram com and follow the Find a Solution link The Solutions Directory is a listing of all current Developer Connection Pro
230. twork Step 1 Telephone to Network 30 The telephone is appropriately installed and powered After a short initialization process the telephone identifies the LAN speed and sends a message out into the network identifying itself and requesting further information A router in the network receives this message and relays it to the appropriate DHCP server 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Step 2 Step 3 Step 4 Overview of Voice over IP VoIP Initialization Process DHCP Server to Telephone The DHCP server provides information to the telephone as described in DHCP and TFTP Servers on page 30 Among other data passed to the telephone is the IP address of the TFTP server which is crucial for the next step Telephone and TFTP Server The telephone queries the TFTP server which transmits a script file to the telephone This script file at a minimum tells the telephone which application file the telephone should be using the application file is the software that has the telephony functionality and can be easily updated for future enhancements The telephone uses the script file to determine if it has the proper application file A newly installed telephone may have no application file and hence may not have the proper one A previously installed telephone may or may not have the proper application file In any event if the telephone determines it does not have the application
231. uction This Appendix describes the capabilities and limitations of the web browser in the 4610SW and 4620 IP Telephones and provides suggestions for designing Web sites for viewing on those telephones It is intended for 4610SW and 4620 IP Telephone Web Browser web page designers and assumes readers are somewhat familiar with WML This Appendix serves the following functions e Presents the portions of WML that have been implemented in the 4610SW and 4620 IP Telephone Web Access applications including any limitations or non standard implementations e Provides considerations for developing effective web pages to be viewed in the browser This Appendix is not intended to provide technical details on setting up a web server nor does it provide information on web server technologies Finally this document is not intended to provide an introduction to web browser protocols or technologies NOTE All references to the 4620 IP Telephone in this appendix apply equally to the 4620SW IP Telephone General Background The 4620 IP Telephone has a 168 pixel by 132 pixel four gray scale LCD display The area of the display available for presenting a WML web page to the user is 153 pixels across by 96 pixels in height arranged in 6 rows each 16 pixels in height In addition the top row will display the web page title if any and the bottom row presents up to four softkey labels at one time used for lt do gt tags each a maximum of 6 charac
232. ue Status Value Range WMLPORT 80 Optional Text string containing the TCP port number for the HTTP proxy server The default is the TCP default for HTTP This parameter is optional if the web pages to be accessed by the user are all on your organization s intranet If WMLPROXY is null the value of this parameter is ignored Backup Restore Parameters FTPSRVR Null Mandatory Text string containing the 4 octet IP address for the FTP but can be server to be used for storage and retrieval of user 4610S W 4620 4620S W user information see The specified Application Status Flag APPSTAT on page 77 NOTE For assistance in developing local Web sites tailored to the 4610S W 4620 4620SW IP Telephone s display see Appendix C Creating Web sites for the 4610SW and 4620 IP Telephones The Application Status Flag APPSTAT The 4610S W 4620 4620SW Series IP Telephones offer the user numerous applications like Speed Dial Call Log Redial etc Each of these applications lets the user add delete or in some cases edit entries However you as the administrator may not want the user to have that level of functionality For example a hotel lobby telephone probably should not allow a user to delete the concierge s Speed Dial number Further for privacy reasons that same telephone should not allow a Call Log display The Application Status Flag APPSTAT lets you administer specific application functionality permission l
233. und Sil SY Server not available 80 An unknown problem has occurred N A Insufficient Administrative Information N A Unable to contact server N A Insufficient Administrative Information N A Insufficient Query Information N A Connection Failure N A No Match Result 9 22 31 35 37 47 55 63 70 72 79 and 81 90 Unknown Error 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 147 Administering the 4610SW and 4620 Thin Client Directories Directory Database Administration Interface Directory Database Administration Interface The Directory application file you download from the Avaya Web site contains five primary screens on which you administer and customize the Thin Client Directory Additionally each administration screen has embedded Help to guide you through the administrative process The primary screens are 1 Welcome screen The Home Page for administering your Directory application This screen provides pre administration requirements basic administration information links to all other administration screens and a link to administrative Help Figure 9 Welcome Screen ix Fie Ed Vew Favotes Took Heb Lks Q CAPPS1 Winditom WebSabime POST 8 Live365 Laten Ea Ga Bock gt OAA Ash i Ga A el aA Agress E mp JVB 62 187 avayade av ayade admin eGo Directory Thin Client Administration index ti Welcome to the Directory Application
234. ve all administered values user specified data and option settings etc Essentially you want to return a telephone to its initial clean slate condition Typically this is done when passing a telephone to a new dedicated user when the user s L O G O F F option is not sufficient for example the new user has the same extension but should have different permissions than the previous user The C L E A R option erases all administered data static programming file server and call server programming and user settings including Speed Dial button labels and locally programmed Feature Button labels and restores all such data to default values The C L E A R option does not affect the software load itself so if you have upgraded the telephone the phone retains the latest software Once a telephone has been Cleared you can administer it normally y CAUTION This procedure erases all administered data without any possibility of recovering the data NOTE The CLEAR Administrative Option is supported only on telephones with Release 2 1 or later software Use the following procedure to clear the phone of its administrative user assigned and options values 1 While the phone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 25327 MuteCLEAR NOTE Press the Mute button momentarily Do not press this button while pressing other keys buttons The 4630 4630SW IP Telephones and the 46
235. ve increased Additionally a single line of text will have fewer characters viewable and the page becomes even more difficult to read and comprehend Using simple navigation buttons at the top and bottom of the page or even at the top and bottom of each section should make up for the missing contents frame The interaction between frames and scrollbars is another important area of concern While most browsers manage scrolling within each frame independently the 4630 Web Access Application only scrolls the entire single window This moves the user s view of the frames as a whole but it does not scroll any of the data in individual frames There will likely be data in frames that can never be seen The combined problems of minimal screen real estate and the scrolling issues really makes frames something simply to avoid Font size is a major concern in the browser Without designer intervention the browser displays text as if it were running on a PC in a normal width and height display This means that the fonts shown would appear huge relative to the screen size As a result only seven lines of text will be viewed in the browser when no font sizing is applied Additionally only about 25 characters would be viewed per line This would generally be unusable from a practical point of view To make the browser usable some form of font sizing should be performed to allow a reasonable amount of text to be viewed on one screen Ideally font sizing
236. vent your site does not have the latest PBX software follow the recommendations in the table immediately below Media Server Avaya IP IP Telephone Release Telephone Release Notes Avaya Communication All Telephones R1 8 Use the latest release Manager 1 3 Avaya Communication All Telephones R1 8 Use the latest release Manager 1 1 except 4630 Avaya Communication Manager 1 2 R10 Avaya Communication 4630 R1 74 Upgrade to Avaya Manager 1 1 Communication Manager Avaya Communication Release 1 3 or later before Manager 1 2 installing R1 8 on 4630 telephones R10 4606 R1 8 The 4602 and 4620 are not 4612 supported 4624 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 33 Requirements Hardware Requirements Media Server Avaya IP IP Telephone Release Telephone Release Notes R9 5 4606 R1 8 The 4620 4602 and 4630 are 4612 not supported 4624 R1 5 is the minimum 4600 IP Telephone vintage R9 4612 R1 1 R1 1 is the only supported 4624 4600 IP Telephone vintage R8 4 4612 R1 0 R1 0 is the only supported 4624 4600 IP Telephone vintage Additional Hardware Requirements e Be sure the appropriate circuit pack s are administered on your media server See the media server s hardware guide for more detail e A Category 5e LAN If the telephones are to be powered from the LAN the power supply must be designed to the IEEE
237. ver Administration Enhanced Local Dialing Enhanced Local Dialing 70 The 4610S W 4620 4620S W 4630 4630S W IP Telephones have a variety of telephony related applications e g Speed Dial Call Log Web Browser etc which may obtain a telephone number during operation For example an incoming Call Log call will obtain the Calling Party Number while the web browser may obtain a dialable link from a corporate Web site Before Release 1 8 software when the user indicated a desire to call one of these incoming numbers the 4610S W 4620 4620S W 4630 4630S W would first require the user to edit the number generally by prepending digits to account for dial access codes country codes if applicable etc As of Release 1 8 the 4610S W 4620 4620S W 4630 4630SW can evaluate a raw telephone number and based on administered parameters automatically prepend the correct digits saving the user time and effort This is the Enhanced Dialing feature The key to this feature s success is the accurate administration of several important values Table 8 summarizes these values and their meanings that information is expanded upon here NOTE In all cases the values to be administered are the values relevant to the location of the Avaya media server to which the 4610S W 4620 4620S W 4630 4630SW IP Telephones are registered Hence if the telephone was in Japan but the media server was in the United States the value of PHNCC would be properly
238. xpect the appropriate telephones for the IP address and extension During Operation Discover CAUSE The 46xx telephone is attempting to discover and register with the aaa bbb ccc ddd Gatekeeper at IP Address aaa bbb ccc ddd RESOLUTION If this message appears for more than a few seconds especially if the IP Address keeps changing the telephone is unable to contact the Gatekeeper Verify network connectivity between the telephone and the Gatekeeper or revise the Gatekeeper addresses in the DHCP TFTP files see Administering 4600 Series IP Telephones on Avaya Media Servers DHCP and TFTP to point to different Gatekeepers 94 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Troubleshooting Guidelines Troubleshooting the 4601 IP Telephone Table 12 Possible Error Messages During Installation or Operation of 4600 Series IP Telephones Continued Error Message Cause Resolution Discovering CAUSE The user is on a call when the network connection between the telephone and call server is interrupted but the call stays connected The telephone automatically initiates procedures to re register with the call server but until registration succeeds the user has no access to Avaya Communication Manager features and functionality This message alerts users to the lack of connection to the call server RESOLUTION This is the same message with the same implications and Resolution as the Disc
239. zing the Site Specific Option Number SSON strongly recommended on page 69 DHCP and TFTP on page 40 and especially TFTP Generic Setup on page 52 Manual administration at the See Site Specific Option Number Setting in Chapter 3 phone of the 4600 IP Telephone Installation Guide Application DHCP DHCP and TFTP on page 40 and especially DHCP on specific page 41 Also Customizing the 4630 4630SW IP parameters Telephone on page 71 and Customizing the 4610S W 4620 4620S W IP Telephones on page 75 TFTP settings file DHCP and TFTP on page 40 especially TFTP on page strongly recommended 52 Also Customizing the 4630 4630SW IP Telephone on page 71 and Customizing the 4610S W 4620 4620SW IP Telephones on page 75 38 4600 Series IP Telephone Release 2 1 LAN Administrator s Guide July 2004 Server Administration Administering 4600 Series IP Telephones on Avaya Media Servers General information about administering DHCP servers is covered in DHCP and TFTP on page 40 and more specifically DHCP on page 41 General information about administering TFTP servers is covered in DHCP and TFTP and more specifically TFTP on page 52 Once you are familiar with that material you will be able to administer options on the telephone in accordance with Administering Options for the 4600 Series IP Telephones on page 66 NOTE If a given parameter is administered in multiple places the last server to provide the parameter has precedence The
240. zip Copy the entire tree that was created by running unzip under the documentRoot of the httpd server For example if your directory is var www html the directory created will be var www html avayadir Use the command chown apache apache var www html avayadir avayadirini to change the user and group of the directory var www html avayadir avayadirini to user apache group apache Run chmod 755 var www avayadir avayadirini to change the permission of the var www html avayadir avayadirini to 755 To enable password control for the Directory Administration Application create a directory entry in the httpd conf file as follows NOTE The correct file name is httpd conf not http conf lt Directory var www html avayadir avayadiradmin gt AuthType Basic AuthName Password Required AuthUserFile var www password avayadirpasswd Require user ldap lt Directory gt The default user password combination is Idap Idap To change the password run htpasswd var www passwd avayadirpasswd ldap Open the file ete php ini for editing Set the option short_open_tag On in php ini Uncomment the line extension Idap so in php ini To finish restart the web server by running sbin service httpd restart Now test everything out by pointing a browser at the newly created directory structure such as lt http yourserver avayadir avayadiradmin index htm gt 4600 Serie

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