Paxar Monarch 9825 Thermal Label Printer
Contents
1. This section provides solutions to minor printing problems Action Turn off the printer wait fifteen seconds and then turn on the printer Call Technical Support if the error message reappears Check supply check ribbon send a corrected format and batch packet Set wide narrow knobs correctly Clean the printhead send a corrected format packet Clean the printhead change supply check ribbon Change supply adjust the print contrast check wide narrow knobs check ribbon Clean the printhead change supply adjust the print contrast check wide narrow knobs check ribbon Clean the printhead change supply type check ribbon Leave printhead unlatched when not in use use a print speed of 2 5 IPS adjust the print contrast Carefully remove the backing paper Make sure the backing paper tears atthe saw toothed tear edge when using backfeed and peel mode Clean supply sensors Common Errors Error 002 005 018 025 101 400 403 409 410 411 412 413 611 612 613 614 703 704 751 752 753 754 755 756 757 758 763 765 768 Description Action Name must be 1 to 8 characters inside quotes Supply width is invalid Code page selection defined in the field is invalid Data length is too long Format referenced by batch not in memory Invalid character following Field separator was not found Printer memory is full Delete unnecessary formats or graphics from memory P2. 1 2 3 Open the cover Unlock the printhead by turning the retaining latch Lift printhead assembly using the printhead tab until the assembly locks into place EN aS GG Ae S Ss Dez La SE Deflector Tab ee Place the roll of supply on the supply holder For labels the supply unrolls from the top or the bottom For tags make sure the supply unrolls from the bottom because tag rolls are wound face in Do not pick up the printer by the Supply holder 5 Adjust the supply holder guides so the sides barely touch the roll Make sure the supply roll turns freely If you are using fan fold supplies place the Supply stack behind the printer label side facing up Supply Holder Guides Push down on the supply lever to unlock the supply guides Lay the label strip across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor For fan fold supplies lay the label strip over the supply holder and across the supply guide so that a few inches extend past the front of the printer Tuck the supply under the nibs and in between the die cut sensor Adjust the supply guides so they touch the supply Push up on the supply lever to lock the supply guides into place GE K Lae Se Die Cut Sensor IKEA MLS PS Nibs P Supply a RENN Lever LIA KC s Wo A Ou 9 Hold the printhead assembly by the printhead ta
3. printer s communication values match SH those at the host The factory default values are 9600 Baud 8 bit data frame 1 stop bit no parity and DTR flow control Set the communication values on the printer to match those at the host 3 Turn onthe printer Press I to turn on and O to turn off the printer Using the Control Panel The control panel has a two line LCD display 2 status lights and five buttons The control panel displays error codes messages and allows you to setup configure the printer Power The printer shows a steady green light when it is on Fault The printer shows a steady amber light when it is out of labels or ribbon or when you have a supply jam Feed Cut Enter Pause Escape Clear z and Prints a label in the on demand mode feeds a blank label if there is no print job and prints a label with error information that is useful to your System Administrator if an error is displayed Pauses the current print job or resumes a paused print job Selects the displayed menu item When an error is present clears the error When a job batch is printing cancels the print job batch Enters the offline menu mode or returns the display to the next higher menu Displays the previous menu item Displays the next menu item Prints test labels when you press the buttons at the same time Hold for one second and release Loading Labels or Tags
4. printhead 11 Each product and program carries a respective written warranty the only warranty on which the customer can rely Monarch reserves the right to make changes in the product the programs and their availability at any time and without notice Although Monarch has made every effort to provide complete and accurate information in this manual Monarch shall not be liable for any omissions or inaccuracies Any update will be incorporated in a later edition of this manual 2002 Paxar Corporation All rights reserved No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without the prior written permission of Paxar Corporation WARNING This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense CANADIAN D O C WARNING This digital apparatus does not excee
5. Monarch 9825 Printer Le VIe AN A Lan els d Ab 2 A IN as V d TA tut CRAN ai ZA b TE EAAS S CRAN Ce 5 Al An Ze AE Op sat Ai An X inst s A Kaka ri h KAN A Oh WK i U d r as AN NK i l lt Ch We AR he ty kA 4 e Lab uy ZA KE i V a P a bh D i ARE d s PAY my y di d D I WEN A d LP e wi w bh M A e 8 AOIR EN s p 5 d i aN b H Ve i ae trey fa WW i At We irae WW i ERS K W a dt are e wir H uta g A 4 D y s r U l i AA j V LA d u Ze i V d i y y E o ei die oe This Quick Reference contains supply loading and general care and maintenance procedures For more detailed information the Operator s Handbook is on the enclosed CD ROM or can be downloaded from our Web site www monarch com You can print this manual or order a hard copy version part number TC98250H Connecting the Cables The power supply automatically switches between 115V or 230V There are no operator settings required es 1 Plug the power cable into the socket Plug the other end of wees the cable into a grounded electrical outlet 2 Connect the communication cable into the appropriate port Secure the cable with the connecting screws serial or Spring clips parallel o If you are communicating with the host through the serial port make sure the
6. arity mismatch Framing error baud rate mismatch Flow control mismatch Online receive buffer is full Check for a flow control problem Font bar code or density in the batch does not fit the format The data in this line of the batch is either missing or does not match the format Reference point off supply Portion of field off supply or there may be an invalid character in the packet The printer sensed a calibration of different sized black marks Make sure the correct supply type is loaded Printer has not sensed a supply mark when expected or is out of supplies Press Escape Clear and try to continue printing Change supply Printer did not sense a black mark when expected Press Escape Clear and try to continue printing Change supply Printer sensed a mark in the wrong place Printer sensed a mark that is too long Check for a ribbon jam or remove any slack in the ribbon by turning the take up reel clockwise Load a new ribbon Printhead is open Close the printhead Load supplies Load supplies Supply length mismatch Press Feed Cut Either the supply is not seen the on demand sensor is broken or a label was removed too quickly Check for a label jam or reload supplies Waiting to dispense label Press Feed Cut The printhead has less than 8 bad dots and can shift bar code fields to avoid bad dots Press Escape Clear to continue printing Printhead has more than 30 bad dots or is not connected Connect the
7. b while pressing down on the printhead release 10 Close the printhead by pressing down on the thumb well until you hear it click into place sch Lk Ki D 0s NE N PV Or a Oe A rae d ER a 11 Close the cover 12 Press Feed Cut to position the supply under the printhead Loading Labels for the Optional Peel Mode Peel mode must be purchased separately In peel mode the printer separates the backing paper from the label The next label is not printed until the completed one is removed from the printer Make sure the printer is configured for on demand mode and the correct supply type The minimum feed length is 1 5 inches for peel mode Hold the leading edge of peeled labels when printing on stock longer than six Inches You must use non perforated supplies for peel mode Follow the steps for loading supplies from the previous section Then follow these steps after you close the printhead 1 Remove the labels from the first 10 inches of the backing paper 2 Press down on the exit cover tabs to open the exit cover on the front of the printer V Lee aA Denke Feed the backing paper over the peel bar Feed the backing paper through the lower opening of the exit cover Close the exit cover Pull down firmly on the backing paper to remove any slack KEN asx Peel Sg Bar Lower Tear T NY Opening Edge i Backing Paper bh When removing the backing paper pul
8. commend leaving the printhead unlatched Clearing Jams When you are printing and a jam occurs the Fault light on the printer s front panel blinks 1 Turn off the printer and open the cover and printhead assembly 2 If necessary remove the label roll and ribbon 3 Remove the jammed labels and reload the label roll 4 Close the printhead assembly and turn on the printer 5 Press Feed Cut to position the supply under the printhead Cleaning The rate and frequency at which you print determines how often you must clean the printer You may need to clean the printhead sensor and platen roller if there is any adhesive build up in the supply path after printing approximately 3 rolls of thermal transfer thermal direct linerless supplies or after each ribbon daily if your printer is in an excessively dirty hot or humid environment if you frequently receive supply error codes when you see voids or streaking in the printas shown SWEATERS AT 208 REGULARPRICE 5129 95 SWEATERS MII REG EEN Streaks 10 11 12 13 Turn off the printer and open the cover and printhead assembly Remove the label roll and ribbon when cleaning the printhead Press down on the exit cover tabs to open the exit cover on the front of the printer Clean the platen roller with a cloth NAIA ENE ONNEN AE moistened with water Turn the a ARa Platen platen
9. d the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le R glement sur le brouillage radio lectrique dicte par le minist re des Communications du Canada Trademarks MONARCH is a registered trademark of Monarch Marking Systems Inc 9825 is a trademark of Monarch Marking Systems Inc Paxar is a trademark of Paxar Corporation Paxar Corporation 170 Monarch Lane Miamisburg OH 45342 For supplies service or assistance call toll free 1 800 543 6650 In the U S A 1 800 263 4650 In Canada www monarch com
10. l up across the saw toothed tear edge Make sure the backing paper tears at the edge 5 Close the printer s cover 6 Press Feed Cut to position the supply under the printhead Adjusting the Wide Narrow Knobs You may need to adjust the two wide narrow knobs according to the width of your Supply For supply that is more than two inches adjust the knobs to the wide setting For supply that is two inches or less adjust the knobs to the narrow setting For linerless supply use the narrow setting knobs are up You must adjust both of the knobs to the same position If you experience ribbon smudging in cold dry environments adjust the wide narrow knobs to the wide setting For wide supplies push down and turn the wide narrow knobs clockwise with a screwdriver For narrow supplies turn the wide narrow knobs counter clockwise with a screwdriver until it pops back up The adjustment is shown in the wide position Loading Ribbon 10 11 12 13 14 Open the cover Unlock the printhead by turning the retaining latch EFAA a e EK H Lift printhead assembly using the printhead UNN Zens Ties tab until the assembly locks into place UA La Deflector Tab Push the deflector tab down RAS Slide the extra ribbon core on the take up Wi reel as far as it will go with the Monarch TALK This End Out writing facing out Use your ri Ou e empty ribbon core as the take up core The take
11. roller with your finger and Py Sta Roller run the cloth across it Make sure Se K SAG ch Nd pine Ss the platen roller is clean all the SA PR a A way around D el l y es gt Ze Moisten a cotton swab with 2 X isopropyl alcohol Rub the cotton 2 Yo Swab across the peel bar and remove any build up Moisten another cotton swab with isopropyl alcohol Rub the cotton swab across the printhead and remove any build up You may need to use a printhead CLEAN STRIP if the printhead is extremely dirty or you see streaks on the supply Rub the cotton swab across the supply sensor and die cut sensor and remove any build up Printhead eg KEE n Supply Ge we Sensor SA H SY SS EEE oy Peel Bar CO L A en e Clean the build up in the supply path Let the printer dry before you reload supplies Close the exit cover by pushing firmly on it Both latches will click into place Close the cover and printhead assembly Turn on the printer Press Feed Cut to position the supply under the printhead Resend your format batch and check digit packets T roubleshooting Problem Error message appears during startup Does not print Does not feed Partially printed data Printing shadows or smears Light Printing Heavy Printing Voids in printing Serial bar codes do not scan Backing paper is wrapped around platen or peel roller Blank labels print or 750 series errors
12. up core only fits on the take up reel one way Remove the new ribbon from the package Do not wrinkle or crush the new ribbon Slide the ribbon onto the back reel as far as it will go with the Monarch This End Out writing facing out The ribbon roll only fits on the reel one way Carefully unwind a few inches of ribbon from the bottom of the roll Carefully feed the ribbon under both ee ribbon rollers and printhead SS Take Up Core Align the ribbon and make sure it is oN Take up Reel Straight and centered throughout the path Ribbon Rollers Tape the ribbon to the take up core Do not tape the ribbon to the take up reel Rotate the take up core until the leader is past the printhead Remove any Slack in the ribbon by turning the take up reel clockwise Hold the printhead assembly by the printhead tab while pressing down on the printhead release Close the printhead by pressing down on the thumb well until you hear it click into place Close the cover Printing Before you print make sure the printer is connected and ready to receive data 1 3 4 Turn on the printer Your printer is ready to receive and print batches when you see PRINT MODE Ready Download a format and a batch Refer to the optional Packet Reference Manual for information on downloading print jobs The printer prints a strip of labels Remove the printed labels If the printer will be unused for extended periods of time we re
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