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Symantec Norton AntiVirus 2004 10 User (10097944) for PC

1. Errors A history of threat alerts such as the ID and type of threat date and time when it occurred the action taken and the version of the virus definitions used A history of scanning activities such as when scanning occurred and with what results Detailed information about any problems encountered when scanning your computer such as the date error code and message As you select each log the right pane changes and displays de ails specific to the particular log The most recent activities appear at the top of the log File gt Exit When you are finished viewing the information click Basics 47 Create and use Rescue Disks Create and use Rescue Disks O Rescue Disks are available only for Windows 98 Me Rescue Disks are images on floppy disks that let you restart your computer when your hard disk is damaged or infected with a virus About Rescue Disks Rescue Disks record a duplicate set of system startup files and disk partition information and store rescue utilities configuration files and a DOS based Norton AntiVirus scanner across multiple floppy disks or on a network drive A Rescue Disk set consists of one bootable floppy disk one Norton AntiVirus Program floppy disk and three Virus Definition floppy disks If you have Norton Utilities installed you will also have two Norton Utilities floppy disks in your Rescue Disk set With a Rescue Disk set you can start your computer in
2. Installing Norton AntiVirus After installation See Read the 15 After Norton AntiVirus is installed scroll through the Readme file on Readme text then click Next page 35 Mi Norton AntiVirus 2004 Setup Norton AntiVirus 2004 has been successfully installed Norton AntiVieus 2004 is now installed on your computer It you are installing from a CD please remove Irom your computer and click Finish to complete the installation 16 Click Finish to complete the installation db After installation you must restart your computer for all Norton AntiVirus options to be enabled After installation For Windows 98 Me you must restart your computer after installing Norton AntiVirus If your computer needs to be restarted after Norton AntiVirus is installed a prompt appears giving you the option to do so immediately After restarting or if your computer does not need to be restarted the Information Wizard appears db If you bought your computer with Norton AntiVirus already installed the Information Wizard appears the first time that you start Norton AntiVirus You must accept the license agreement that appears in the Information Wizard to activate Norton AntiVirus Installing Norton AntiVirus 33 After installation Use the Information Wizard The Information Wizard lets you activate your copy of Norton AntiVirus get information about your Norton AntiVirus subscription select post installation tasks to be don
3. 1 Open Windows Explorer 2 On the toolbar on the Norton AntiVirus menu click View Virus Encyclopedia This option connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses To access the Symantec Web site in your browser lt On the Internet go to www symantec com Basics 57 For more information Subscribe to the Symantec Security Response newsletter Each month Symantec publishes a free electronic newsletter that is focused on the needs of Internet security customers It discusses the latest antivirus technology produced by Symantec Security Response common viruses trends in virus workings virus outbreak warnings and special virus definitions releases To subscribe to the Symantec Security Response newsletter 1 On the Internet go to securityresponse symantec com 2 On the security response Web page scroll down to the reference area of the page then click Newsletter 3 On the security response newsletter Web page select the language in which you want to receive the newsletter 4 On the subscribe Web page type the information requested then click Subscribe 58 Basics For more information The default settings for this product provide complete protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply You can change the product s settings to fit your work e
4. This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications etween the parties This Agreement shall erminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and imitations on liability shall survive ermination Software and documentation is delivered Ex Works California U S A or Dublin reland respectively ICC INCOTERMS 2000 This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed y both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands or iii Symantec Customer Service 1 Julius Ave North Ryde NSW 2113 Australia Chapter 1 Chapter 2 Chapter 3 Responding to emergencies f your product won t install coin f your computer WON t
5. type the search words in uppercase letters To search for multiple phrases enclose each phrase in quotation marks and use commas to separate the phrases For example purchase product MAC Norton SystemWorks searches for all three phrases and finds all articles that include any of these phrases Select the area of the Web site that you want to search 4 Click Search Troubleshooting 97 Troubleshoot Norton AntiVirus Troubleshoot Norton AntiVirus Check here for possible solutions to issues that might arise with Norton AntiVirus Auto Protect does not load when start my computer If the Norton AntiVirus Auto Protect icon does not appear in the lower right corner of the Windows taskbar Auto Protect is not loaded There are three likely reasons that this is happening You may have started Windows in safe mode Windows restarts in safe mode if the previous shutdown did not complete successfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the Windows taskbar click Start gt Shut Down 2 Inthe Shut Down Windows dialog box click Restart 3 Click OK Norton AntiVirus may not be configured to start Auto Protect automatically To set Auto Protect to start automatically 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensur
6. DOS mode and use Norton AntiVirus to fix virus related problems O Rescue Disks contain information specific to the computer on which they were made If you are using Rescue Disks for recovery you must use the disks made for your computer If you are using Rescue Disks to scan for viruses you can use disks made for a different computer See If youneedto You should update Rescue Disks whenever you update use Rescue Disks to your virus protection install new software or make restore your system on changes to your hardware page 51 Create a Rescue Disk set You can create Rescue Disks any time You can start the Rescue Disk Wizard from the main window of your Symantec product 48 Basics Create and use Rescue Disks See Temporarily disable Auto Protect on page 43 If you start the Rescue Disk Wizard from the main window temporarily disable Auto Protect while you are creating the Rescue Disk set If you do not restart your computer after creating Rescue Disks remember to enable Auto Protect again When you select a floppy disk drive the Rescue Disk program calculates the number of disks that you will need to complete the set Depending on what items you want to include in the Rescue Disk set you might need ten or more floppy disks If you choose to create Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive but not a CD your Rescue Disk s
7. Inoculation settings for Windows 98 98SE Me and Miscellaneous settings You can enable Inoculation cause an alert if a system file changes set a variety of miscellaneous options and customize behavior for the Norton Protected Recycle Bin The Other options that you can set are as follows Threat Categories Inoculation Miscellaneous Determine the threats that you want Norton AntiVirus to detect Advanced options include how to respond when a threat is found and what to do when deleting threats Exclusions options specify the files that should not be scanned by file name extension or by specific file name Enable Inoculation and if a system file changes choose to update the Inoculation snapshot or repair the file by restoring it to its original values Inoculation options are available only on Windows 98 98SE Me Back up file in Quarantine before attempting a repair This option is automatically set to On Enable Office Plug in If you upgrade to Microsoft Office 2000 or later after Norton AntiVirus is installed you must enable this option to automatically scan Microsoft Office files Alert me if my virus protection is out of date Scan files at system startup Windows 98 98SE only Enable password protection for options Set Norton AntiVirus options You change the settings for Norton AntiVirus options in the Options window If you set a password for Options Norton AntiVirus asks you for the p
8. Norton Antivirus d Y A Scan for Viruses Statys Scan for Viruses 4 Scan my computer Scan all removable drives Reports Stan all floppy disks S Scan drives Sean folders Scan files Schedule Task Scan pyew gt gt Schedule rrr AntiVirus 3 Under Actions click Scan When the scan is complete a scan summary appears 4 When you are done reviewing the summary click Finished 78 Protecting disks files and data from viruses Perform a full system scan Scan individual elements Occasionally you may want to scan a particular file removable drives a floppy disk any of your computer s drives or any folders or files on your computer You may have been working with floppy disks or have received a compressed file in an email message and suspect a virus You can scan just a particular disk or individual element that you want to check To scan individual elements 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 In the Scan for Viruses pane under Task select the scan that you want to run 3 Under Actions click Scan If you choose to scan all removable drives or a floppy disk the scan starts automatically If you choose to scan drives folders or files a dialog box appears in which you choose which drives folders or files to scan 4 In the dialog box make your selection then click Scan When the scan is complete a scan summary appears 5 Whe
9. On the Internet go to www symantec com techsupp 2 On the service and support Web page under the heading home amp home office small business click Continue 3 Onthe home amp home office small business page click start online support 4 Follow the links to the information that you want If you cannot find what you are looking for using the links on the introduction page try searching the Web site 96 Troubleshooting Explore the Symantec service and support Web site To search the Symantec service and support Web site 1 On the left side of any Symantec Web site page click search On the search page type a word or phrase that best represents the information for which you are looking Use the following guidelines when searching the Symantec Web site Type a single word in lowercase letters to find all occurrences of the word including partial matches For example type install to find articles that include the word install installation installing and so on Type multiple words to find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both Type a phrase enclosed in quotation marks to find articles that include this exact phrase Type a plus sign in front of all of the search terms to retrieve documents containing all of the words For example Internet Security finds articles containing both words For an exact match
10. Symantec Service amp Support Web site To read the User s Guide PDF from the CD 1 Insert the CD into the CD ROM drive 2 Click Browse CD 3 Double click the Manual folder 4 Double click the Norton AntiVirus PDF You can also copy a User s Guide to your hard disk and read it from there To read a User s Guide from your hard disk 1 Open the location into which you copied the PDF 2 Double click the PDF Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products There are several ways to access the Symantec Web site 56 Basics For more information To access the Web site from the Help menu Select the solution that you want Your options are Symantec Security Takes you to the Security Response Response page of the Symantec Web site from which you can update your protection and read the latest information about antithreat technology More Symantec Takes you to the Symantec Store solutions Web site from which you can get product information on every Symantec product Within your Symantec product the Reports page contains a link to the Symantec online Virus Encyclopedia as does the Windows Explorer toolbar To access the Web site from the Reports page 1 Inthe main window under Norton AntiVirus click Reports 2 On the Reports page next to Online Virus Encyclopedia click View Report To access the Symantec Web site from Windows Explorer
11. desktop double click the Norton AntiVirus icon Use the Norton AntiVirus icon in the Windows system tray See Customize Norton AntiVirus on page 60 Norton AntiVirus adds an icon to the Windows system tray at the end of the Windows taskbar Use the icon in the Windows system tray to open Norton AntiVirus and to enable or disable Auto Protect To use the Norton AntiVirus Windows system tray icon In the Windows system tray right click the Norton AntiVirus icon then on the tray icon menu select the option that you want Use the Windows Explorer toolbar Norton AntiVirus adds a button and menu to Windows Explorer When you first open Windows Explorer after installing Norton AntiVirus you may not see the Norton AntiVirus button and menu You might have to restart Windows before the toolbar button appears Basics 39 Use the Windows Explorer toolbar You may not be able to access the Norton AntiVirus Windows Explorer menu depending on your computer s configuration To display the Norton AntiVirus button and menu 1 On the View menu click Toolbars gt Norton AntiVirus 2 Click the arrow to the right of the button to view your options Your options are View Status Launches Norton AntiVirus and displays the Status window with system status See Check Norton AntiVirus configuration status on page 41 View Displays the Quarantine area and the Quarantine files currently stored there See
12. infected file Erases both the threat and the infected file Select Delete if Repair is not successful Replace the deleted file with the original program file or backup copy If the virus Trojan horse or worm is detected again your original copy is infected Stops the current operation to prevent you from using an infected file This action does not solve the problem You will receive an alert the next time that you perform the same activity Adds the file that is suspected of containing a threat to the Exclusions list When you add a file to the Exclusions list the file is excluded from any future virus scans unless you remove it from the list Select this option only if you know that the file does not contain a virus Continues the current operation Select this option only if you are sure that a virus Trojan horse or worm is not at work You will receive an alert again If you are not sure what to do select Do not open the file but leave the problem alone If a file cannot be repaired you receive an alert telling you that the repair was not made and recommending that you quarantine the file You have the same options as those listed in the table with the exception of Repair the infected file If you are using Windows 2000 XP If a virus is found and either repaired or automatically deleted by Auto Protect in Windows 2000 XP you receive an alert telling you which file was repaired or deleted and which virus Troja
13. installation and compatibility issues It also contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the product files To read the Readme file 1 In Windows Explorer double click My Computer 2 Double click the hard disk on which you installed Norton AntiVirus In most cases this will be drive C 3 Click Program Files gt Norton AntiVirus 4 Double click Readme txt The file opens in Notepad or your default word processing program 5 Close the word processing program when you are done reading the file Access the User s Guide PDF The Norton AntiVirus User s Guide is provided on the CD in PDF format You must have Adobe Acrobat Reader installed on your computer to read the PDF If you purchased this product as an electronic download Adobe Acrobat Reader was not included You must download it from the Adobe Web site Basics 55 For more information To install Adobe Acrobat Reader 1 Insert the CD into the CD ROM drive 2 Click Browse CD 3 Inthe CD window double click the Manual folder 4 Double click the Acrobat folder 5 Double click the program file 6 Follow the on screen instructions to select a folder for Adobe Acrobat Reader and complete the installation Once you have installed Adobe Acrobat Reader you can read the PDF from the CD O If you do not have a CD you can download the PDF from the
14. password you are asked to enter a password every time that you view the Options window or temporarily enable or disable Auto Protect If you forget your password you can reset it from the Help button in the Norton AntiVirus main window See the online Help for more information about resetting your password To specify or remove a password 1 Click Options If a menu appears click Norton AntiVirus 2 In the Options window under Other click Miscellaneous 3 Check or uncheck Enable password protection for options 4 In the password dialog box type a password 5 Click OK 66 Options Password protect Norton AntiVirus options Symantec products depend on current information to protect your computer from newly discovered threats Symantec makes this information available to you through LiveUpdate Using your Internet connection LiveUpdate obtains program updates and protection updates for your computer Your normal Internet access fees apply when you use LiveUpdate O If your computer uses Windows 2000 XP you must have Administrator access privileges to run LiveUpdate About program updates Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibili
15. such Content Updates as requiring separate purchase This License does not otherwise permit Licensee to obtain and use Content Updates 3 Product Installation and Required Activation There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a machine to not more than a finite number of times for a finite number of machines This License and the Software containing enforcement technology require activation as further set forth during installation and in the Documentation The Software will only operate for a finite period of time prior to Software activation by You During activation You will provide Your unique product key accompanying the Software and PC configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the Documentation or as prompted by the Software the Software will cease to function until activation is complete which will restore Software functionality In the event You are not able to activate the Software over the Internet or through any other method specified during the activation process You may contact Symantec
16. that occurred after this guide went to press It is installed on your hard disk in the same location as the Norton AntiVirus product files To read the Readme file 1 Using Windows Explorer navigate to the location in which your Norton AntiVirus files are installed If you installed Norton AntiVirus in the default location the files are in C Program Files Norton AntiVirus 2 Double click Readme txt to open the file in Notepad or Wordpad The Readme file includes instructions for printing it if you want to do so 3 Close the word processing program when you are done reading the file 36 Installing Norton AntiVirus If you need to uninstall Norton AntiVirus If you need to uninstall Norton AntiVirus If you need to remove Norton AntiVirus from your computer you can use the Add Remove Programs option in the Windows Control Panel During uninstallation Windows may indicate that it is installing software This is a standard Microsoft installation message and can be disregarded To uninstall Norton AntiVirus from the Windows Control Panel 1 Do one of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel In the Control Panel double click Add Remove Programs In the list of currently installed programs click Norton AntiVirus Do one of the following In Windows 98 Me click Add Remove In Windows 2000 XP c
17. to schedule O If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 In the Schedule dialog box if Show multiple schedules is checked click New to enable the scheduling fields If it is not checked the fields are already enabled 82 Protecting disks files and data from viruses Schedule scans 5 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary 6 When you are done click OK You can also create multiple schedules for a scan For example you could run the same scan at the beginning of your work day and at the end To create multiple schedules for a single scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to schedule db If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 Inthe Schedule dialog box check Show multiple schedules 5 To set an additional schedule click New 6 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary 7 When you are done click OK Protecting disks files and data
18. use the boot disk or startup disk that came with your computer If your computer is set up with more than one operating system such as Windows 2000 and Windows 98 you may need to modify the Rescue Boot Disk Troubleshooting 103 Troubleshoot Rescue Disks get an error when testing basic Rescue Disks See Create and If you get the message Non system disk replace the disk use Rescue Disks and press any key when testing your Rescue Disks the on page 47 Rescue program may not have prepared the floppy boot files correctly To repair the Rescue Boot Disk without having to reformat the disk and create a new Rescue Disk set 1 uw FS WN Remove the Rescue Boot Disk and restart your computer Insert the Rescue Boot Disk into the floppy disk drive On the Windows taskbar click Start gt Run In the Run dialog box type SYS A Click OK 104 Troubleshooting Troubleshoot Rescue Disks Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follo
19. you want to install Express Mode Automatically installs all available updates 4 Ifyou selected Express Mode select how you want to start checking for updates Your options are want to press the Gives you the option of cancelling start button to run the update LiveUpdate want LiveUpdate Installs updates automatically to start whenever you start LiveUpdate automatically Keeping current with LiveUpdate 71 If you run LiveUpdate on an internal network 5 To have access to a Symantec self help Web site in the event that an error occurs while using LiveUpdate check Enable Enhanced Error Support 6 Click OK Turn off Express mode Once you have set LiveUpdate to run in Express mode you can no longer access the LiveUpdate Configuration dialog box directly from LiveUpdate You must use the Symantec LiveUpdate control panel To turn off Express mode 1 On the Windows taskbar click Start gt Settings gt Control Panel 2 Inthe Control Panel window double click Symantec LiveUpdate 3 In the LiveUpdate Configuration dialog box on the General tab click Interactive Mode 4 Click OK If you run LiveUpdate on an internal network If you run LiveUpdate on a computer that is connected to a network that is behind a company firewall your network administrator might set up an internal LiveUpdate server on the network LiveUpdate should find this location automatically If you have trouble conne
20. 9 symantec Norton AntiVirus User s Guide Norton AntiVirus User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 10 0 PN 10098575 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo CleanSweep Ghost GoBack LiveUpdate Norton AntiVirus Norton SystemWorks and Norton Utilities are U S registered trademarks of Symantec Corporation Norton Internet Security Norton Parental Control Norton Personal Firewall Norton Privacy Control and Norton Productivity Control are trademarks of Symantec Corporation Microsoft MSN Windows and th
21. AY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 6 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software E rizs N NO 7 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software ocumentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms a
22. Auto Protect If you are using Windows 98 98SE Me 88 If you are using Windows 2000 XP oonooccio 89 fa threat is found by Worm Blocking eee 90 If Inoculation alerts you about a change in NA ennn an 91 f Norton AntiVirus places files in Quarantine 92 f Norton AntiVirus cannot repair a file 93 Look up viruses on the Symantec Web site 94 9 10 Contents Chapter 9 Troubleshooting Explore the Symantec service and support Web Mei ito 95 Troubleshoot Norton AntiVirus c cococcnninininnincnm 97 Auto Protect does not load when I start MY COMPUEED oooeeseeeccssesseeecsseeeseeeesnecesnecesneeenees 97 I have scanned and removed a virus but it keeps infecting my files conoci 98 Norton AntiVirus cannot repair my infected TIES aia iaa 99 I can t receive email messages ccnininninnm 99 I can t send email messages coccociniininnninnninncns 100 Troubleshoot Rescue Disks My Rescue Disk does not work occ 101 I cannot start from drive A uo eeeeceeseeseeseeeeeeeeee 102 I get an error when testing basic Rescue DISKS Nieisen aS 103 Service and support solutions Glossary Index If you have an emergency read these sections to try to find the solution to your problem Common problems include Virus threats Trouble restarting your computer Lost or missing files Possible disk damage If you purchased this product to addres
23. Customer Support using the information provided by Symantec during activation or as may be set forth in the Documentation 4 Sixty 60 Day Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please contact Symantec Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes at any time during the sixty 60 day period following the date of purchase 5 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will e error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR MPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND ONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU M
24. HANDLING AND ANY LICABLE TAXES AT ANY TIME DURING SIXTY 60 DAY PERIOD FOLLOWING THE E OF PURCHASE Ono Q a ouvem Loum JT stale E lez a T THE T En OGOHMDOCOOOSO ay 32M lt TIOQOUVBACOOYOME SmylS is Shu 1 License The software and documentation that accompanies this license collectively the Software is the property of Symantec or its icensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the Software after Your acceptance of this license This icense governs any releases revisions or enhancements to the Software that Symantec may furnish to You Except as may be modified y a Symantec license certificate license coupon or license key each a License Module that accompanies precedes or ollows this license Your rights and obligations with respect to the use of this Software are as ollows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk
25. If Norton AntiVirus places files in Quarantine on page 92 View Activity Displays the Log Viewer which shows Log you various Norton AntiVirus activities such as scans performed and problems found See Monitor Norton AntiVirus activities on page 45 View Virus Connects you to the Symantec Security Encyclopedia Response Web page from which you can search for information on all types of viruses Launch Scan Opens Norton AntiVirus in the Scan for Menu Viruses pane on which you can specify a scan to run 40 Basics Activate your product Activate your product Y Product activation reduces software piracy and ensures that you have received genuine Symantec software You must activate your product within 15 days of installing it or the product will stop working If you did not activate your product using the Information Wizard you will receive an Activation Needed alert every day until you activate the product You can activate your product from the Activation Needed alert or from the Activation option on the Help menu Activation should take just a few minutes To activate your product from the Activation Needed alert 1 Inthe alert click Activate Now 2 Click OK 3 On the Activation screen click Next 4 On the Activation Successful screen click Finish To activate your product from the Help menu 1 At the top of the main window click Help and Support gt Activation 2 On the Acti
26. If your computer won t start If you have a virus or threat on your computer you need to start the computer from an uninfected disk to remove the virus Restart from the CD and scan your See Scan for viruses using the computer s hard disk for viruses CD on page 13 If you have access to another computer See Create Emergency Disks on create a set of Emergency Disks and start page 14 your computer from the Emergency Disks See If you need to use Emergency Disks on page 15 Start your computer by using your Rescue See Create and use Rescue Disks if you created them Disks on page 47 db Rescue Disks are available only for Windows 98 Me Scan for viruses using the CD O You might need to change your computer s BIOS Setup options to start from the CD ROM drive To do so see the documentation that came with your computer To start from the CD and scan for viruses 1 Insert the CD into the CD ROM drive 2 Restart your computer Your computer displays the following information 1 Boot from Hard Drive 2 Boot from CD ROM 3 Click 2 Boot from CD ROM to restart from the CD After the computer restarts the Emergency program automatically begins to scan for and remove viruses 4 When Norton AntiVirus has finished scanning remove the CD from your CD ROM drive 14 Responding to emergencies Create Emergency Disks Create Emergency Disks See If you need to use Emergency Disks on page 15 Emergency Disk
27. Web site 69 maintaining 16 maximum 75 preparing for emergencies 17 system scans 77 updates 68 updating automatically 72 Q Quarantine actions in 92 adding files to 92 files in 92 infected files in 88 options 92 restoring items 92 R Readme file 54 registering your software 33 removing Norton AntiVirus from your computer 36 other antivirus programs 26 previous copies of Norton AntiVirus 26 Repair Wizard 86 repairing infected files in Windows 2000 XP 89 in Windows 98 98SE Me 88 viruses 21 required computer configuration 23 Rescue Disks creating 47 creating folder on hard disk 48 disabling Auto Protect 48 failure to start from 101 not current 52 supported platforms 47 testing 49 troubleshooting 101 updating 50 using 51 restarting after installing 32 Windows in safe mode 97 restoring items in Quarantine 92 system with Rescue Disks 51 S safe mode 97 scan summary 86 scanning automatically 81 before installation 27 email messages 62 entire computer 77 files at startup 63 individual elements 78 problems found during 78 scans creating custom 79 deleting custom 80 file 78 floppy disk 78 folder 78 full system 77 hard drive 78 removable drive 78 running custom 80 using custom 79 scheduling custom scans 81 multiple schedules for a scan 82 virus scans 81 Secure Sockets Layer SSL connections 25 Security Response Web page 56 security risks about 85 finding 85 Service and Support 105 Setup progra
28. a virus or a potential security risk on your computer there are several possible resolutions to the problem Fix infection Removes the virus from the file or if the threat is a worm or Trojan horse deletes the file Quarantine infection Makes the file inaccessible by any programs other than a Symantec antivirus program You cannot accidentally open the file and spread the virus but you can still evaluate it for possible submission to Symantec Delete the file Removes the virus from your computer by deleting the file that contains the virus worm or Trojan horse It should be used only if the file cannot be repaired or quarantined Exclude at risk files Excludes the files at risk from future scans If you exclude a file you are doing so permanently from future scans The threat may still be on your computer Viruses can be found during a manual or scheduled scan or by Auto Protect when you perform an action with an 86 What to do if a virus is found If a virus is found during a scan infected file Threats and security risks can appear during an instant messenger session when sending an email message or during a manual or scheduled scan If a virus is found during a scan If Norton AntiVirus finds a virus Trojan horse worm or security risk during a scan or from an instant messenger session you either receive a summary of the automatic repair or deletion results or use the Repair Wizard to resolve the pr
29. a protection update has been downloaded You should still run LiveUpdate occasionally to check for program updates Notify me when LiveUpdate checks for protection updates are updates and asks if you want to available install them 5 Click OK To delete the schedule for Automatic LiveUpdate disable Automatic LiveUpdate To disable Automatic LiveUpdate 1 At the top of the main window click Options If a menu appears click Norton AntiVirus If you set a password for Options you must provide the password before you can continue 2 Inthe Options window under Internet click LiveUpdate 3 In the LiveUpdate pane uncheck Enable Automatic LiveUpdate 4 Click OK 74 Keeping current with LiveUpdate About your subscription About your subscription See About protection updates on page 68 Your Symantec product includes a complimentary limited time subscription to protection updates that are used by your product When the subscription is due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updates through LiveUpdate or from the Symantec Web site and will not be protected against newly discovered threats Also whenever you use LiveUpdate you will receive a warning that your subscription has expired Follow the on screen instructions to complete your subscription ren
30. antec Web sites 55 Intrusion Detection service 68 updates 68 italicized terms 53 L LiveUpdate Interactive and Express modes 70 options 62 Log Viewer contents 45 monitoring activities in 45 M Miscellaneous options 63 networks internal LiveUpdate server 71 using LiveUpdate 71 new features in Norton AntiVirus 21 newsletters 57 Norton AntiVirus Auto Protect 21 Bloodhound technology 22 customizing 60 Index Norton AntiVirus continued starting from the main window 38 starting from the Windows Explorer toolbar 38 starting from the Windows system tray 38 virus protection 21 virus protection updates 21 0 Office Plug in enabling 63 status 42 online Help 53 Virus Encyclopedia 94 operating systems multiple 101 required for installation 23 options 59 Auto Protect Advanced 61 Bloodhound 61 Exclusions 61 categories 60 changing 63 changing settings for 60 customizing 60 email Advanced 62 scanning 62 Inoculation 63 instant messenger 62 Internet 62 LiveUpdate 62 Manual Scan Bloodhound 61 Exclusions 61 Miscellaneous 63 Other 63 121 122 Index options 59 continued password protection in Norton AntiVirus 22 resetting defaults 64 Threat Categories 63 Worm Blocking 62 Other options 63 p password protection option 63 problems troubleshooting Norton AntiVirus 97 troubleshooting Rescue Disks 101 product key 20 program patches 67 updates 67 protection downloading from Symantec
31. assword before you can continue 64 Options Set Norton AntiVirus options To change settings 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window in the left pane select an option in the list Options with an arrow to the left have sub options As you select an option the corresponding settings for the selected option appear in the right pane 3 Select any settings that you want to change 4 Click OK These settings now take precedence over the preset options The changes take effect immediately If you need to restore default Norton AntiVirus settings You can change any or all of the options listed If you have made a number of changes that have unwanted results you can restore all options to the default settings If you set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings To restore default settings on an Options page lt On the page for which you want to restore default settings click Page Defaults To restore default settings for all options lt On any page in the Options window click Default All Options 65 Password protect Norton AntiVirus options Password protect Norton AntiVirus options To protect your Norton AntiVirus options from being changed without your permission you can choose to protect or remove protection from your option settings with a password If you specify a
32. ated lists of applications that access the Internet These lists are used to identify unauthorized access attempts to your computer Norton AntiSpam updates provide the latest spam definitions and updated lists of spam email characteristics These lists are used to identify unsolicited email Norton Personal Firewall Users of Norton Personal Firewall receive intrusion detection updates for the latest predefined firewall rules and updated lists of applications that access the Internet Norton AntiSpam Users of Norton AntiSpam receive the latest spam definitions and updated lists of spam email characteristics Keeping current with LiveUpdate 69 Obtain updates using LiveUpdate Obtain updates using LiveUpdate LiveUpdate checks for updates to all of the Symantec products that are installed on your computer O If your Internet service provider does not automatically connect you to the Internet connect to the Internet first and then run LiveUpdate To obtain updates using LiveUpdate 1 At the top of the main window click LiveUpdate 2 In the LiveUpdate window click Next to locate updates 3 Ifupdates are available click Next to download and install them 4 When the installation is complete click Finish O Some program updates may require that you restart your computer after you install them When you should update Run LiveUpdate as soon as you have installed your product Once you know that your file
33. ational Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo SP CEP 04583 904 Brasil SA June 3 2003 http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eu 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Argentina 54 11 5382 3802 Glossary access privileges ActiveSync ActiveX alert alias AppleTalk attack signature beam The types of operations that a user can perform on a system resource For example a user can have the ability to access a certain directory and open modify or delete its contents The synchronization software for Microsoft Windows based Pocket PCs A method of embedding interactive programs into Web pages The programs which are called controls run when you view the page A message that appears to signal that an error has occurred or that there is a task that requires immediate attention such as a sy
34. ay warn you about a virus like activity that you know is not the work of a virus If you will be performing such an activity and want to avoid the warning you can temporarily disable Auto Protect If you have set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings To temporarily disable Auto Protect 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 In the Auto Protect pane uncheck Enable Auto Protect Be sure to enable Auto Protect when you have completed your task to ensure that your computer remains protected 43 44 Basics Temporarily disable Auto Protect To enable Auto Protect 1 Inthe main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Inthe Auto Protect pane check Enable Auto Protect If the Norton AntiVirus icon appears in the Windows system tray you can use it to enable and disable Auto Protect To enable or disable Auto Protect using the icon in the Windows system tray In the Windows system tray right click the Norton AntiVirus icon then do one of the following If Auto Protect is disabled click Enable Auto Protect If Auto Protect is enabled click Disable Auto Protect Basics 45 Monitor Norton AntiVirus activities Monitor Norton AntiVirus act
35. could put your computer at risk Norton AntiVirus also scans files inside of compressed files As always Norton AntiVirus features continually monitor your computer and protect it from known and unknown threats Auto Protect t Loads into memory when Windows starts providing constant protection while you work m Checks for viruses every time that you use software programs on your computer insert floppy disks or other removable media access the Internet or use document files that you receive or create f Monitors your computer for any unusual symptoms that may indicate an active threat See What to do if a virus is found on page 85 Virus protection Updates your virus definitions automatically updates See About protection updates on page 68 Compressed file Detects and repairs viruses inside of compressed files protection See What to do if a virus is found on page 85 22 Feature summary Virus and threat protection features Email protection Protects incoming and outgoing email messages preventing your computer and other computers from infection See What to do if a virus is found on page 85 Bloodhound technology Detects new and unknown viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data that is contained in the file See What to do if a virus is found on pa
36. cting to an internal LiveUpdate server contact your network administrator 72 Keeping current with LiveUpdate Run LiveUpdate automatically Run LiveUpdate automatically You can have LiveUpdate check for protection updates automatically on a set schedule by enabling Automatic LiveUpdate You must continue to run LiveUpdate manually to receive product updates Automatic LiveUpdate checks for an Internet connection every five minutes until a connection is found and then every four hours If you have an ISDN router that is set to automatically connect to your nternet service provider ISP many connections will be made with connection and phone charges possibly being incurred for each connection If this is a problem you can set your ISDN router to not automatically connect to the ISP or disable Automatic LiveUpdate To enable Automatic LiveUpdate 1 At the top of the main window click Options If a menu appears click Norton AntiVirus If you set a password for Options you must provide the password before you can continue 2 In the Options window under Internet click LiveUpdate 3 In the LiveUpdate pane check Enable Automatic LiveUpdate Keeping current with LiveUpdate 73 Run LiveUpdate automatically 4 Set how you want updates to be applied Your options are Apply updates LiveUpdate checks for and installs without protection updates without interrupting me prompting you LiveUpdate displays an alert when
37. d The alert presents you with options and asks you what to do If you were not sending an email message at that time then it is probably a worm and you should quarantine the file You can click Help on the alert for additional information about how to respond After you have responded to the threat and deleted the file you could still have an infected system Follow these procedures Run LiveUpdate to ensure that you See About protection updates on have the latest protection updates Page 68 Scan your system See Perform a full system scan on page 77 What to do if a virus is found 91 If a threat is found by Worm Blocking Go to the Symantec Security See the Symantec Security Response Web Response Web page for the most page at securityresponse symantec com up to date virus definitions and clean up tools If Inoculation alerts you about a change in system files O Inoculation protection is available on Windows 98 98SE Me systems only See Ensure that System files can change for a variety of reasons You may protection settings have updated your operating system or repartitioned py sh an your hard disk or you could have a virus Norton di AntiVirus alerts you when a change occurs in your system files If you get an alert about a change in your system files you have two options You can update your Inoculation snapshot or repair the file Before you repair the file be sure that you
38. e Windows logo are registered trademarks of Microsoft Corporation AOL and CompuServe are registered trademarks of America Online Inc Pentium is a registered trademark of Intel Corporation Yahoo is a registered trademark of Yahoo Inc Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 SYMANTEC SOFTWARE LICENSE AGREEMENT Norton AntiVirus MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL TITY THAT WILL BE UTILIZING THE FTWARE REFERENCED BELOW AS YOU YOUR ONLY ON THE CONDITION THAT U ACCEPT ALL OF THE TERMS OF THIS ENSE AGREEMENT THIS IS A LEGAL AND FORCEABLE CONTRACT BETWEEN YOU SYMANTEC BY OPENING THIS KAGE BREAKING THE SEAL CLICKING ACCEPT OR YES BUTTON OR ERWISE INDICATING ASSE CTRONICALLY OR LOADIN FTWARE YOU AGREE TO THE TERMS AND DITIONS OF THIS AGREEMENT IF YOU OT AGREE TO THESE TERMS AND DITIONS CLICK THE I DO NOT ACCEPT NO BUTTON OR OTHERWISE INDICATE FUSAL MAKE NO FURTHER USE OF THE FTWARE AND CONTACT SYMANTEC STOMER SERVICE FOR INFORMATION ON W TO OBTAIN A REFUND OF THE MONEY PAID FOR THE SOFTWARE LESS PPING
39. e automatically and review your Norton AntiVirus settings db If you choose not to register the software using the Information Wizard or if registration fails for some reason you can register by using the Product Registration option on the Help menu or by using the Symantec Web site at www symantec com On the Web site go to the Products page for the registration link To use the Information Wizard 1 Inthe welcome window click Next db You must activate the software within 15 days 2 On the Product Activation window click Activate and register your product now 3 Click Next Make sure that your computer is connected to the Internet then click Next 5 Ifyou purchased your computer with Norton AntiVirus already installed you must accept the icense agreement in order to use Norton AntiVirus Click I accept the license agreement then click Next 6 In the first Registration window select the Country Region from which you are registering 7 If you would like information from Symantec about orton AntiVirus check the method by which you want to receive that information type the corresponding address and phone number then click Next 8 Check if you would like to receive postal mail from Symantec 9 Type your name and address then click Next 10 Make sure your computer is connected to the Internet then click Next to activate 34 Installing Norton AntiVirus After installation See Customize Norton An
40. e results in the scanresults Notepad window then exit Notepad 28 Installing Norton AntiVirus Install Norton AntiVirus 7 Inthe Norton AntiVirus 2004 Setup window click Next to continue with the installation M3 Norton AntiVirus 2004 Setup License Agreement You must accept the icense below before you install Norton AntiVirus 2004 SYMANTEC SOFTWARE LICENSE AGREEMENT Norton AntiVirus IMPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE INDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING THE ACCEPT OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO O accept the icense agreement OC do not accept the icense agreement 8 Read the License Agreement then click I accept the license agreement If you decline you cannot continue with the installation See Activation protects you on page 20 Installing Norton AntiVirus Install Norton AntiVirus 9 Click Next Mi Norton AntiVirus 2004 Setup Activation Enter your No
41. e selected by default Protect against timeouts when scanning Email To prevent connection timeouts while receiving large attachments enable timeout protection Instant messengers that you want to protect Enable Worm Blocking Alert me when scanning email attachments Inoculate Boot Records Manually scan disks folders and files If Auto Protect is enabled and the Norton AntiVirus options are set at their default levels you normally would not need to scan manually However if you temporarily disabled Auto Protect for example to load or use another program that conflicts with Norton AntiVirus and you forgot to enable it again it is possible that a virus could Protecting disks files and data from viruses 77 Perform a full system scan be on your hard disk undetected You can scan your entire computer or individual floppy disks drives folders or files Although the default settings for manual scanning are usually adequate you can raise the level of Bloodhound heuristics or adjust the options for manual scanning in the Options window For more information about manual scanning options see the online Help Perform a full system scan A full system scan scans all boot records and files on your computer To perform a full system scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task click Scan my computer
42. e that Start Auto Protect when Windows starts up is checked Norton AntiVirus may not be configured to show the Auto Protect icon in the tray 98 Troubleshooting Troubleshoot Norton AntiVirus To show the Auto Protect icon in the tray 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensure that Show the Auto Protect icon in the tray is checked have scanned and removed a virus but it keeps infecting my files See If you need to use Rescue Disks to restore your system on page 51 There are four possible reasons a virus could be reappearing The virus might be in a program file with an unusual extension for which Norton AntiVirus is not configured to look To reset Norton AntiVirus scanning options 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Manual Scan 3 Under Which file types to scan for viruses click Comprehensive file scanning 4 Click Manual Scan gt Bloodhound 5 Ensure that Enable Bloodhound heuristics is checked then click Highest level of protection 6 Click OK 7 Scan all of the disks that you use and repair all infected files The source of the infection could also be a floppy disk Scan all of the floppy disks that you use to ensure that they are free of viruses Another reason could be that the virus is
43. e to exit to DOS 50 Basics Create and use Rescue Disks 4 Remove the disk from drive A and slide open the plastic tab on the back of the disk to write protect it 5 Restart your computer Update your Rescue Disks See Test your Rescue Disks on page 49 You can update your Rescue Disks as often as you like Rescue Disk lets you update your basic Rescue Disk set without having to recreate them If you are updating a floppy disk set make sure that your disks are not write protected before you begin To update your Rescue Disks 1 Inthe main window click Rescue 2 Inthe Rescue Disk window under Select Destination Drive click drive A then click Update A message prompts you to insert the disk labeled Basic Rescue Boot Floppy Disk into drive A 3 Insert the Basic Rescue Boot Floppy Disk into drive A then click OK 4 Insert the remaining disks in your set as requested Make sure to test your newly updated Rescue Disk set when prompted Rescue Disk options Rescue Disk has the following options Add Files Remove File Click to specify additional files that you want Rescue Disk to store on the Rescue Disk set d Do not use this as a backup utility Add files only if they are needed to restore your system after a crash Click to remove the selected file under User selected Files The files will no longer be included on the Rescue Disk set Basics 51 If you need to use Rescue Disks to r
44. elect individual files to be scanned Add folders Select folders and drives to be scanned You can use both options to select the combination of items that you want 5 Inthe resulting dialog box select the items that you want to scan If you select a folder all files in that folder are included If you select a drive all folders and files on that drive are included 6 Add the selected items to the list of items to scan by doing one of the following In the Scan Files dialog box click Open In the Scan Folders dialog box click Add 19 80 Protecting disks files and data from viruses Delete a custom scan 7 Ifyou need to remove an item from the list select it then click Remove 8 When you are done creating the list of items to be scanned click Next 9 Type a name for the scan by which you can identify it in the list of scans 10 Click Finish Run a custom scan When you run a custom scan you do not have to redefine what you want to scan To run a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan 3 Under Actions click Scan When the scan is complete a scan summary appears 4 When you are done reviewing the summary click Finished Delete a custom scan You can delete custom scans if they are no longer needed To delete a custom scan 1 On the left side of the main windo
45. er s Guide in PDF format and links to the Knowledge Base on the Symantec Web site Look up glossary terms Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help In both locations clicking a glossary term takes you to its definition Use online Help Help is available throughout your Symantec product Help buttons or links to more information provide information that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 At the top of the main window click Help amp Support gt Norton AntiVirus 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search field in which you can enter a word or phrase 54 Basics For more information Window and dialog box Help Readme file Window and dialog box Help provides information about the program This type of Help is context sensitive meaning that it provides help for the dialog box or window that you are currently using To access window or dialog box Help lt Do one of the following In the window click any available Help link In the dialog box click Help The Readme file contains information about
46. erver or computer system to another server or computer Software instructions for interpreting commands for ransfer to and from peripheral devices and a computer Encoding data in such a way that only a person with the correct password or cryptographic key can read it This prevents unauthorized users from viewing or ampering with the data A common method of networking computers ina LAN local area network Ethernet cables which look like oversized phone cables carry data at 10M bps or 100M bps A file containing program code that can be run Generally includes any file that is a program extension or system files whose names end with bat exe Or COM 111 12 Glossary extension FAT file allocation table file type Finder firewall rule fragmented fragmented IP packet FTP File Transfer Protocol hidden attribute host name The three letter ending on a file name that associates the file with an activity or program Examples include txt text and exe executable program A system table used primarily by DOS and Windows 9x Me that organizes the exact location of the files on the hard drive A code that associates the file with a program or activity often appearing as the file name extension such as txt or jpeg The program that manages your Macintosh disk and file activity and display Parameters that define how a firewall reacts to specific data or networ
47. es 67 About protection Updates 0 eececesesssesecseestesteeseeseenees 68 Obtain updates using LiveUpdate oe 69 When you should update oo eeececccsecsssesssseecsseecssecssneeess 69 If you can t use LiveUpdate oe eeceeeeecesseeseesteseeeeeeees 69 Set LiveUpdate to Interactive or Express mode 70 Turn off Express MOE ou ceeseeseesseecseeeseeereeeseeesee 71 If you run LiveUpdate on an internal network 71 Run LiveUpdate automatically coccion 72 About your subscription 0 eseeeseeeseesseesseeeseeeseeeseeseeeees 74 Protecting disks files and data from viruses Ensure that protection settings are enabled 75 Manually scan disks folders and files 76 Perform a full system scan oe eeseeceesecseessesseeseesesseeseenees 77 Scan individual elements occcnononcincincinnnnnnonon 78 If problems are found during a scan coccion 78 Create and use CUSTOM SCANS cocconconanncnunnnononnnnnonnonenianinnos 79 R n a CUSTOM SCAN iia 80 Delete a CUSTOM SCAN uu eceesssscessectessessssesesseseesseseetensese 80 Schedule SCANS ii as scostl adios inlecclisenseedonceees 81 Schedule a custom SCAN coccoconacncnnincnnnononorancnncnrnnros 81 Edit scheduled scans Delete a scan schedule What to do if a virus is found fa virus is found during a scan cccncinniiniinnnnicnnnnnnnnss Review the repair details coccion Use the Repair Wizard coccion f a virus is found by
48. estore your system Rescue items list The list is categorized and presented in a hierarchical view similar to a Windows Explorer view Click the plus sign next to a category to expand the list and see what the category contains Click the plus sign next to a specific file for more information about the file The list of rescue items is different depending on the programs you have installed and the type of Rescue Disk set you are using Basic Rescue Boot Files that Rescue Disk stores on the floppy disk that you Floppy Files use to start your system Rescue DOS Utility DOS based emergency programs that Rescue Disk stores Programs on the Rescue Disk set You can use these DOS based utilities to recover your system Norton AntiVirus Norton AntiVirus program files Program Definitions Disks Virus definitions files used by Norton AntiVirus to scan your system in an emergency There are several of these disks User selected Files Files you have added to the Rescue Disk set Add files to this list by clicking Add Files Remove files from this list by clicking the file then clicking Remove File If you need to use Rescue Disks to restore your system O Rescue Disks are available only for Windows 98 Me Sometimes a virus or threat prevents your computer from starting normally Some viruses can only be removed if the computer is started from a clean disk not the infected hard disk Often a Norton AntiVirus alert tells yo
49. et is placed in a folder on the selected disk Make sure that you also have a bootable floppy disk in a safe location This disk should contain the network drivers or other files necessary to start your computer and access the drive on which you placed your Rescue Disk set Creating a Rescue Disk set on a startup hard disk for example drive C is not recommended because you will not be able to access the rescue programs and configuration files if your hard disk is damaged and unable to start To create Rescue Disks 1 Inthe main window click Rescue 2 Inthe Rescue Disk window select the drive on which to create the Rescue Disk set To create a Rescue Disk set on floppy disks select drive A When you select a floppy disk drive the Basic Rescue program displays the number of floppy disks that you will need to create the Rescue Disk set 3 To make changes to the default Rescue Disk settings click Options and do the following On the Rescue Files tab specify the files to include in the Rescue Disk set If you change the default file selection the number of required floppy disks will also change On the Format Settings tab select the type of format if any that you want Rescue Disk to use Basics 49 Create and use Rescue Disks when it prepares the bootable floppy disk for the Rescue Disk set 4 Click OK to return to the Rescue Disk window 5 When you have either assembled the required number of floppy disks or identi
50. ewal Keeping your computer protected requires regular monitoring by Auto Protect and Worm Blocking scanning of your email attachments and files transferred by instant messenger and frequent system scans All of these tasks can be set to occur automatically For added protection in Norton AntiVirus on Windows 98 98SE Me enable Inoculation to alert you if a system file changes Ensure that protection settings are enabled Norton AntiVirus is configured to provide you with complete protection against viruses It is unlikely that you need to change any settings However for maximum protection you should ensure that your protection features are enabled For specific information about a particular option and its protection settings see the online Help 76 Protecting disks files and data from viruses Manually scan disks folders and files This table summarizes the maximum protection settings and where you can find them Feature In the main window click Then for maximum protection select Auto Protect Email scanning Timeout protection Instant messenger scanning Worm Blocking Inoculation Windows 98 Enable Options gt Email Options gt Email Options gt Instant Messenger Options gt Email Options gt Inoculation On Scan incoming Email Scan outgoing Email If your email program uses one of the supported communications protocols both options ar
51. fied another location for the Rescue Disk files click Create If you selected a floppy disk drive Rescue Disk displays the Basic Rescue Disk List window and an estimate of how much time you will need to create the entire set 6 Label the disks as specified in the Basic Rescue Disk List window then click OK Rescue Disk prompts you to insert the first disk in the floppy disk drive If you selected a network drive or other larger format drive Rescue Disk prompts you for a Rescue Folder drive location 7 Insert the disks as requested 8 When you have finished creating the basic Rescue Disk set in the Rescue Disk window click Close Test your Rescue Disks After you have created the Rescue Disk set you are prompted to test your disks This requires that you restart your computer using the Rescue Disks db If you created Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive you will have to restart into DOS from an external floppy disk navigate to the Rescue folder and run Rescue exe To test your Rescue Disks 1 Close all open Windows programs See My Rescue 2 Insert the disk labeled Basic Rescue Boot Floppy Disk Disk does not into drive A then click Restart SBOE OE PARE 10 If the Rescue Disk screen appears on your monitor the Rescue Disk works properly If the Rescue Disk screen does not appear you have several options for correcting the problem 3 Press Escap
52. from viruses Schedule scans Edit scheduled scans You can change the schedule of any scheduled scan including the weekly full system scan To edit a scheduled scan 1 5 On the left side of the main window under Norton AntiVirus click Scan for Viruses In the Scan for Viruses pane under Task select the scan that you want to reschedule If you click the button next to the scan name the scan runs Under Schedule Task click Schedule Change the schedule as desired Click OK Delete a scan schedule You can delete any scan schedule Deleting the schedule does not delete the scan To delete a scan schedule 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses In the Scan for Viruses pane under Task select the scan whose schedule you want to delete If you click the button next to the scan name the scan runs Under Schedule Task click Schedule In the Schedule dialog box check Show multiple schedules Select the schedule or schedules that you want to delete Click Delete Click OK 83 84 Protecting disks files and data from viruses Schedule scans See If Norton AntiVirus places files in Quarantine on page 92 If after reviewing the information in this chapter you have not resolved your problem see Responding to emergencies on page 11 and Troubleshooting on page 95 If Norton AntiVirus finds a virus or a file containing
53. ge 75 Auto Protect scans files for viruses when you perform an action with them such as moving them copying them or opening them If it detects a virus or virus like activity in most cases you receive an alert telling you that a virus was found and repaired How you proceed depends on the operating system that you are using If you are using Windows 98 98SE Me If a virus or threat is found and repaired by Auto Protect in Windows 98 98SE Me you receive an alert telling you which file was repaired or deleted To close the alert Click Finish If you have set your options so that Auto Protect asks you what to do when it finds a virus the alert asks you to choose one of the following actions The recommended action is always preselected Repair the infected file Quarantine the infected file Automatically eliminates the virus Trojan horse or worm and repairs or deletes the infected file When a virus is found Repair is always the best choice Isolates the infected file but does not remove the threat Select Quarantine if you suspect that the infection is caused by an unknown threat and you want to submit the threat to Symantec for analysis What to do if a virus is found 89 If a virus is found by Auto Protect Delete the infected file Do not open the file but leave the problem alone Ignore the problem and do not scan this file in the future Ignore the problem and continue with the
54. ge 85 Before installing Norton AntiVirus take a moment to review the system requirements that are listed in this chapter Windows 98 Me users should have several blank 1 44 MB disks available to make Rescue Disks System requirements To use Norton AntiVirus your computer must have one of the following Windows operating systems Windows 98 98SE Me Windows 2000 Professional Windows XP Professional Home Edition Installation of Norton AntiVirus is not supported on Windows 95 NT 4 0 Macintosh Linux or server versions of Windows 2000 XP computers If you are planning to upgrade your Windows operating system from Windows 98 Me to Windows 2000 XP you must uninstall Norton AntiVirus first and then reinstall after the upgrade is complete 24 Installing Norton AntiVirus System requirements Your computer must also meet the following minimum requirements Operating system Requirements Windows 98 98SE 38 133 MHz processor for Windows 98 150 MHz Me processor for Windows Me 32 MB of RAM 125 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 1 with Service Pack 2 or later 5 5 recommended Windows 2000 133 MHz or higher processor Professional HA 64 MB of RAM Edition 85 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 1 with Service Pack 2 or later 5 5 recommended Windows XP 300 MHz or higher processor Professional Home Ed
55. hnical terms 53 deleting custom scans 80 infected files 89 scan schedules 83 description of product features 19 disabling Automatic LiveUpdate 73 Auto Protect 43 disks manually scanning 76 protecting 75 scanning for viruses 76 displaying the Norton AntiVirus toolbar 39 E electronic newsletter 57 email options 62 protection 62 emergency preparations 17 recovery procedures 11 Emergency Disks creating 14 using 15 enabling Automatic LiveUpdate 70 Auto Protect 44 Office Plug in 63 excluding at risk files 85 87 Express mode for LiveUpdate 70 F FAQs 97 eatures Information Wizard 33 Norton AntiVirus 19 ile extensions about 93 unusual 98 iles adding to Quarantine 92 reinfected after virus removal 98 irewall and LiveUpdate 71 and network 71 oppy drives about 102 unable to boot from 102 olders creating for Rescue Disks 48 scanning for viruses 76 ull system scans 77 G glossary 53 H Help online 53 window and dialog box 54 l ignoring files 89 infected files cannot repair 99 reinfected 98 Information Wizard features 33 using 33 when it appears 32 Inoculation alerts 91 Inoculation continued options 63 responding to alerts 91 installing Norton AntiVirus 26 instant messenger options 62 scanning transferred files 75 virus protection 22 Interactive mode for LiveUpdate 70 Internet Knowledge Base articles 95 options 62 Symantec service and support Web site 95 Sym
56. ich program should handle the data A protocol for communication between two computers using a dial up connection PPP provides error checking features A set of rules governing the communication and transfer of data between computers Examples of protocols include HTTP and FTP A computer or program that redirects incoming and outgoing traffic between computers or networks Proxies are often used to protect computers and networks from outside threats A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks CDs DVDs and Zip disks A device that forwards information between computers and networks Routers are used to manage the paths that data takes over a network Many cable and DSL modems include routers A program written in a scripting language such as VBScript or JavaScript that consists of a set of instructions that can run without user interaction General term for the process of offering information access to other computers Common services include Web service and FTP service Computers offering services are called servers 15 116 Glossary SSL Secure Sockets Layer subnet subnet mask synchronize TCP IP Transmission Control Protocol Internet Protoco
57. ine what happens when your computer is connected to the Internet You use Internet options to define how Norton AntiVirus should scan email and instant messenger attachments enable Worm Blocking and determine how updates should be applied with LiveUpdate The Internet options you can set are as follows Option Description Email Instant Messenger LiveUpdate Enable email scanning and Worm Blocking and define how Norton AntiVirus should behave while scanning email messages Scanning incoming email messages protects your computer against viruses sent by others Scanning outgoing email messages prevents you from inadvertently transmitting viruses or worms to others You can choose to scan incoming or outgoing email messages or both and to display an icon or progress indicator while scanning You can set options to automatically repair quarantine or delete infected email messages with or without interaction with you Advanced options determine what to do when scanning email messages Determine what instant messengers to support how to configure a new instant messenger and what happens if a virus is found during an instant messenger session Enable Automatic LiveUpdate and define how updates should be applied Automatic LiveUpdate checks for updated virus definitions automatically when you are connected to the Internet Options 63 Set Norton AntiVirus options About Other options Other options include
58. irus like activity is encountered With higher levels of protection there can be a slight trade off in computer performance If you notice a difference in your computer s performance after installation you may want to set protection to a lower level or disable those options that you do not need The System options that you can set are as follows Option Description Auto Protect Manual Scan Determine if Auto Protect starts when you start your computer what it looks for while monitoring your computer and what to do when a virus is found Auto Protect options also include Bloodhound Advanced and Exclusions subcategories Bloodhound is the scanning technology that protects against unknown viruses Use these options to set its level of sensitivity in Auto Protect Advanced options determine the activities to be monitored when scanning for virus like activities and when scanning floppy disks Exclusions specify the files that should not be scanned by file name extension or by specific file name Be careful not to exclude the types of files that are more likely to be infected by viruses such as files with macros or executable files Determine what gets scanned and what happens if a virus or threat is found during a scan that you request Manual Scan options also include Bloodhound and Exclusions subcategories 62 Options Customize Norton AntiVirus About Internet options Internet options def
59. ition Service 128 MB of RAM 85 MB of available hard disk space Pack 1 Windows XP Tablet CD ROM or DVD ROM drive PC and Media Internet Explorer 5 1 with Service Pack 2 or later 5 5 Center Editions recommended dh If you are installing on Windows 2000 XP you must install with administrator privileges Supported email clients Email scanning is supported for any POP3 compatible and SMTP compatible email client including E Microsoft Outlook Express version 4 5 or 6 a Microsoft Outlook 97 98 2000 XP Netscape Messenger version 4 Netscape Mail version 6 Installing Norton AntiVirus 25 System requirements Eudora Light version 3 Eudora Pro version 4 Eudora version 5 Pegasus 4 Unsupported email programs Norton AntiVirus does not support the following email clients IMAP AOL POP3s with Secure Sockets Layer SSL See the online Help for more information about Secure Sockets Layer connections Web based email such as Hotmail and Yahoo Lotus Notes About encrypted email connections Norton AntiVirus does not support email connections using Secure Sockets Layer SSL SSL is a Netscape protocol designed to provide secure communications on the Internet If you use an SSL connection you are not protected by Norton AntiVirus To send email messages through SSL connections disable incoming and outgoing email protection in Norton AntiVirus To send email through an SSL connection 1 In
60. ivities Occasionally you may need to look at previous Norton AntiVirus activities such as when the last system scan was done or how many viruses were detected last week Norton AntiVirus displays a record of its threat detection application and error activities in the Log Viewer About the Log Viewer The Log Viewer displays the history of activities in each Activity Log An Activity Log is a collection of multiple log files one for each type of information collected threat alerts application activities and errors Using the information in the Log Viewer you can View detailed information recorded in each log by selecting the log in the left column and viewing the the details in the right pane Delete the activity entries for a log by selecting the log then clicking Clear If you never clear the entries for a category it expands until it reaches the maximum size Then it starts overwriting the oldest entries Check the Activity Log Check the Activity Log to see what tasks were performed and the results of those tasks to make sure that your Options settings are appropriate for your particular needs To check the Activity Log 1 Inthe main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Activity Log line click View Report 46 Basics About the Log Viewer 3 Inthe left pane select the log that you want to review Your options are Threat alerts Application activities
61. k communications A firewall rule usually contains a data pattern and an action to take if the pattern is found When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk than an unfragmented file An IP packet that has been split into parts Packets are fragmented if they exceed a network s maximum packet size but malicious users also fragment them to hide Internet attacks An application protocol used for transferring files between computers over TCP IP networks such as the Internet A file attribute that makes files harder to access and more difficult to delete than other files It also prevents them from appearing in a DOS or Windows directory list The name by which most users refer to a Web site For example www symantec com is the host name for the Symantec Web site Host names are translated to IP addresses by the DNS HotSync HTML Hypertext Markup Language ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol IMAP Internet Message Access Protocol version 4 infrared IR port IP Internet Protocol IP address Internet Protocol address ISP Internet service provider Java Glossary The synchronization software for Palm OS handheld devices The language used to create Web pages An extension to the basic Internet Protocol IP that provides feedback about networ
62. k problems An extension to the basic Internet Protocol IP that is used to broadcast multimedia over the Internet One of the two most popular protocols for receiving email IMAP makes messages available to read and manage without downloading them to your computer A communication port on a handheld device for interfacing with an infrared capable device Infrared ports do not use cables The protocol that underlies most Internet traffic IP determines how data flows from one computer to another Computers on the Internet have IP addresses that uniquely identify them A numeric identifier that uniquely identifies a computer on the Internet IP addresses are usually shown as four groups of numbers separated by periods For example 206 204 52 71 A company that supplies Internet access to individuals and companies Most ISPs offer additional Internet connectivity services such as Web site hosting A programming language used to create small programs called applets Java applets can be used to create interactive content on Web pages 13 14 Glossary JavaScript macro NAT network address translation network address NTFS NTFS file system packet partition POP3 Post Office Protocol version 3 port A scripting language used to enhance Web pages Most sites use JavaScript to add simple interactivity to pages but some use it to open pop up ads and reset visitors homepages A si
63. ks to restart your computer and scan for on page 14 viruses To use Emergency Disks 1 Insert Emergency Disk 1 into drive A and restart your computer The Emergency program runs in DOS 2 Ensure that Antivirus is selected then press Enter 3 Follow the on screen instructions for inserting and removing the Emergency Disks The Emergency program automatically scans your computer and removes viruses 4 When the Emergency program is done remove the Emergency Disk from drive A and restart your computer 16 Responding to emergencies How to maintain protection How to maintain protection When Norton AntiVirus is installed you have complete virus protection However new viruses and threats are created constantly Viruses can spread when you start your computer from an infected disk or when you run an infected program There are several things that you can do to avoid viruses and to recover quickly should a virus strike Avoid viruses and threats See Explore the Symantec service and support Web site on page 95 See Keeping current with LiveUpdate on page 67 See Manually scan disks folders and files on page 76 See Schedule scans on page 81 See Ensure that protection settings are enabled on page 75 It is important that you practice regular file maintenance and that you keep Norton AntiVirus up to date To avoid viruses Write protect removable media Stay informed abou
64. l threat Trojan horse UDP User Datagram Protocol virus definition A protocol for secure online communication Messages sent using SSL are encrypted to prevent unauthorized viewing SSL is often used to protect financial information A local area network that is part of a larger intranet or the Internet A code in the form of an IP address that computers use to determine which part of an IP address identifies the subnet and which part identifies an individual computer on that subnet The process by which a handheld device and computer compare files to ensure that they contain the same data Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines how the data is routed A program with the potential to cause damage to a computer by destruction disclosure modification of data or denial of service A program containing malicious code that is disguised as or hiding in something benign such as a game or utility A protocol commonly used for streaming media Unlike TCP UDP does not establish a connection before sending data and it does not verify that the data is properly received Virus information that an antivirus program uses to identify and alert you to the presence of a specific virus Glossary 117 wildcard characters Special characters like and that act as placeholde
65. lick Remove Click Remove All to confirm that you want to uninstall the product If you have files in Quarantine you are asked if you want to delete them Your options are Yes Deletes the quarantined files from your computer No Leaves the quarantined files on your computer but makes them inaccessible 7 Click Reboot Now then click Finish Basics include general information about how to Work with your Symantec product Keep your computer protected Customize options Monitor protection activities Access more information Check the version number You can check the version number of your product on your computer Use the version number to help you find more information about your product on the Symantec Web site To check the version number 1 Start your product 2 Click Help and Support 3 On the Help menu click About lt your product name gt 4 Inthe About dialog box select your product name 38 Basics Start Norton AntiVirus Start Norton AntiVirus After installation Norton AntiVirus automatically protects any computer on which it is installed You do not have to start the program to be protected To start Norton AntiVirus Do one of the following On the Windows taskbar click Start gt Programs gt Norton AntiVirus gt Norton AntiVirus 2004 On the Windows XP taskbar click Start gt More Programs gt Norton AntiVirus gt Norton AntiVirus 2004 On the
66. m about 102 changing boot drive sequence 102 starting from the CD ROM drive 13 Norton AntiVirus 38 startup alert about virus protection 63 Auto Protect failure to load 97 changing floppy disk drive settings 102 floppy disk drive fails 102 Rescue Disks fail 101 scanning files at 63 submitting files to Symantec 92 subscription to product updates 74 summary of product features 19 Symantec Pre Install Scanner 27 Index Symantec Security Response newsletter 57 Web page 39 Symantec service and support Web site 95 Symantec Web sites 55 69 connecting to 39 look up viruses 94 system requirements 23 status checking 41 T Technical Support 55 105 threats avoiding 16 how Norton AntiVirus detects 21 timeout protection 76 toolbar displaying Norton AntiVirus from 39 viewing the Virus Encyclopedia from 56 Trojan horses found during a scan 86 transmitted over a network 99 troubleshooting Norton AntiVirus problems 97 Rescue Disk problems 101 U uninstalling Norton AntiVirus 36 other antivirus programs 26 previous copies of Norton AntiVirus 26 unknown viruses 22 updating from Symantec Web site 69 Rescue Disks 50 virus protection 69 123 124 Index User s Guide PDFs wizards on CD 54 Information 33 opening 55 Repair 86 Worm Blocking v monitoring by 75 wersionnumber Norton AntiVirus 22 about 37 ee i ie checking 37 threats found by 90 virus alert options 88 Virus Encyclopedia 39 56 found by Wo
67. m installed such as Windows 2000 and Windows 98 To modify your Rescue Boot Disk 1 Start up from your hard drive 2 Insert your Rescue Boot Disk into drive A 3 Atthe DOS prompt type SYS A 4 Press Enter This transfers the operating system to the Rescue Boot Disk Be sure to retest your Rescue Disks 102 Troubleshooting Troubleshoot Rescue Disks cannot start from drive A See Create and use Rescue Disks on page 47 See My Rescue Disk does not work on page 101 If your computer does not check drive A first on startup use your computer s Setup program to change settings Be careful when making changes using your computer s Setup program If you have never used it before you may want to refer to your computer manufacturer s documentation To change your computer s settings 1 Restart your computer A message appears telling you the key or keys to press to run SETUP such as Press lt DEL gt if you want to run SETUP 2 Press the key or keys to launch the Setup program 3 Set the Boot Sequence to boot drive A first and drive C second Setup programs vary from one manufacturer to the next If you cannot find the Boot Sequence option use the Setup program s Help system refer to the documentation that came with your system or contact your system s manufacturer 4 Save the changes then exit the Setup program You may need to use a special boot disk rather than the Rescue Boot Disk In this case
68. mple software program that can be started by a specific keystroke or a series of keystrokes Macros can be used to automate repetitive tasks A method of mapping private IP addresses to a single public IP address NAT allows multiple computers to share a single public IP address Most DSL and cable routers support NAT The portion of an IP address that is shared by all computers on a network or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 A system table used primarily by Windows 2000 XP that organizes the exact location of all the files on the hard drive The basic unit of data on the Internet Along with the data each packet includes a header that describes the packet s destination and how the data should be processed A portion of a disk that is prepared and set aside by a special disk utility to function as a separate disk One of the two most popular protocols for receiving email POP3 requires that you download messages to read them A connection between two computers TCP IP and UDP use ports to indicate the type of server program that should handle a connection Each port is identified by a number port number PPP Point to Point Protocol protocol proxy registry removable media router script service Glossary A number used to identify a particular Internet service Internet packets include the port number to help recipient computers decide wh
69. n horse or worm was infecting the file If you have an active Internet connection selecting the virus name opens the Symantec Web page that describes the virus To close the alert Click OK 90 What to do if a virus is found If a threat is found by Worm Blocking See If Norton AntiVirus places files in Quarantine on page 92 See If a virus is found during a scan on page 86 If the file cannot be repaired you receive two alerts one telling you that Auto Protect was unable to repair the file and another telling you that access to the file was denied You can set your Auto Protect options to try to quarantine any infected files that it cannot repair If you do this you are informed if any files are quarantined To resolve problems with unrepaired files 1 Runa full system scan on your computer to ensure that no other files are infected 2 Follow the recommended actions in the Repair Wizard to protect your computer from the infected files If a threat is found by Worm Blocking See Ensure that protection settings are enabled on page 75 If a program tries to email itself or email a copy of itself it could be a worm trying to spread via email A worm can send itself or a copy of itself in an email message without any interaction with you Worm Blocking continually scans outgoing email attachments for worms If it detects a worm you receive an alert telling you that a malicious worm was foun
70. n you are done reviewing the summary click Finished If problems are found during a scan See What to do if At the end of a scan a summary report appears to tell a virus is found you what Norton AntiVirus found during the scan If a on page 85 virus was found and you have requested that Norton AntiVirus repair the file automatically it is listed as repaired If the file cannot be repaired it can be quarantined or deleted Protecting disks files and data from viruses Create and use custom scans Create and use custom scans See Schedule a custom scan on page 81 You can create a custom scan if you regularly scan a particular segment of your computer and don t want to have to specify the segment to be scanned every time You can also schedule the custom scan to run automatically You can delete the scan when it is no longer necessary For example if you are working on a project for which you need to frequently swap files with others you might want to create a folder into which you copy and scan those files before using them When the project is done you can delete the custom scan for that folder To create a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Actions click New 3 In the opening window of the Norton AntiVirus Scan Wizard click Next 4 Select the items that you want to scan Your options are Add files S
71. nds the selected file to Symantec Use this option if you suspect that a file is infected even if Norton AntiVirus did not detect it Runs LiveUpdate to check for new protection and program updates Use this if you haven t updated your virus definitions for a while and then try to repair the files in Quarantine To open the Quarantine window 1 On the left side of the main window under Norton AntiVirus click Reports 2 In the Reports pane on the Quarantined items line click View Report What to do if a virus is found 93 If Norton AntiVirus cannot repair a file To perform an action on a file in Quarantine 1 In the Quarantine window select the file on which you want to perform the action 2 On the toolbar select the action that you want to perform 3 When you are finished on the File menu click Exit If Norton AntiVirus cannot repair a file See Keeping One of the most common reasons that Norton AntiVirus current with cannot automatically repair or delete an infected file is anes a oF that you do not have the most up to date virus PERRI definitions Update your virus definitions with LiveUpdate and scan again If that does not work read the information in the report window to identify the types of items that cannot be repaired and then take one of the following actions depending on the file type Infected files with exe doc dot Use the Repair Wizard to solve the or xls file name extensions an
72. nect from the Intemet before proceeding 12 If you are upgrading from Norton AntiVirus 2002 or 2003 you can keep your option settings Click Yes to keep your option settings then click Next FE Norton AntiVirus 2004 Setup Norton AntiVirus 2004 does not include Symantec AntiVirus for Palm OS You can keep Symantec AntiVirus for Palm OS if it is installed on your computer already Would you Ike to keep Symantec AntiVirus for Palm OS IMPORTANT Choosing Yes prompts you to renew your subscription to previous releases of Norton AntiVirus Professional immediately after your subscription has expired Else choosing No temoves Symantec AntiVirus for Palm OS from your computer Yes ONo Installing Norton AntiVirus Install Norton AntiVirus 13 If you have Norton AntiVirus 2001 or 2002 Professional Edition installed on your computer you can keep the Symantec AntiVirus for Palm OS component installed Click Yes to keep the component installed then click Next M Norton AntiVirus 2004 Setup Ready to installconfigure the application To begin the instalation click Next To change the installation information click Back To exit the installation cick Cancel Norton Antivirus 2004 files vell be installed to C Program Files Norton AntiVirus Shared Symantec files wil be installed to C Program Fies Symantec C Program Files Common Files Symantec Shared 14 Confirm the installation location then click Next 31 32
73. nncnninns 40 Check Norton AntiVirus configuration status 41 Check Office Plug in Status coco 42 Temporarily disable Auto Protect 0 43 Monitor Norton AntiVirus activities coccion 45 About the Log VieWer si siidiicsinsiaiasicatideiaadnends Check the Activity Log Create and use Rescue Disks coccion About Rescue Disks comccccinnnninnnnmnmmn Create a Rescue Disk Set 0 eseesseeseeseeseeneeneese Test your Rescue Disks ceeceeceeseessessesseestecseeseeeneene Update your Rescue Disks Rescue Disk Options ce ceeeescessesseeseesseeseesseeseeseees If you need to use Rescue Disks to restore your SV SCCM voces sass a a ET 51 For more information ccecce 53 Look up glossary terms coccion 53 Use online Helps csc cca tect ices 53 Readme M rida sai 54 Access the User s Guide PDF ccccccccc 54 Symantec products on the Web occ 55 Subscribe to the Symantec Security Response newsletter coccion 57 Options Customize Norton AntiVirus 0 eceessesseeceeeseeeseeeseeees 60 About System Options cccceecsecsecsseesseesseesseeeses 61 About Internet options coccion 62 About Other options Set Norton AntiVirus Options o oo 63 If you need to restore default Norton AntiVirus Setting eseseseeseesseerseecseeeseeeees 64 Password protect Norton AntiVirus options 65 Chapter 6 Chapter 7 Chapter 8 Contents Keeping current with LiveUpdate About program Updates c cecceccesesseesecsecsesseeseeseesneene
74. nt Consult your email client manual for instructions on how to do this or disable Norton AntiVirus outgoing email scanning To disable outgoing email scanning 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under Internet click Email 3 Uncheck Scan outgoing Email 4 Click OK Troubleshooting 101 Troubleshoot Rescue Disks Troubleshoot Rescue Disks Check here for possible solutions to issues that might arise with Rescue Disks My Rescue Disk does not work See Create and Due to the number of product specific technologies used use Rescue Disks by manufacturers to configure and initialize hard drives on page 47 the Rescue program cannot always create a bootable disk automatically If your Rescue Boot Disk does not work properly do one of the following Be sure you have downloaded the latest Rescue Disk update from LiveUpdate If you have a special startup disk for your computer add it to your Rescue Disk set In an emergency start rom that disk Remove the disk and insert your Rescue Boot Disk At the DOS prompt type A RSHELL press Enter then follow the on screen instructions Use the Disk Manager or similarly named program hat came with your computer to make your Rescue Boot Disk bootable Make sure to test your modified Rescue Boot Disk Sometimes your Rescue Boot Disk does not work properly because you have more than one operating syste
75. nvironment If you are using Windows 2000 XP you will need administrator access to change options If you are an administrator and share your computer with others keep in mind that the changes that you make apply to everyone using the computer 60 Options Customize Norton AntiVirus Customize Norton AntiVirus The default settings for Norton AntiVirus provide complete virus protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply Norton AntiVirus provides password protection for your option settings You can enable change and reset a password so that unauthorized users cannot tamper with your settings All of the options are organized into three main categories The options contained under each category are as follows System Auto Protect Manual Scan Internet Email Instant Messenger LiveUpdate Other Threat Categories Inoculation Windows 98 98SE Me Miscellaneous This section does not describe how to change the individual options but gives a general description of what they do and how you can find them For specific information about a particular option check the online Help Options 61 Customize Norton AntiVirus About System options The System options control scanning and monitoring of your computer You use System options to determine what gets scanned what the scan is looking for and what happens when a virus or v
76. oblem Review the repair details If you have set your manual scan options so that Norton AntiVirus repairs or deletes files automatically and all infected files could be repaired or deleted the scan summary lists the number of files found infected and repaired or deleted This information is presented for status purposes only you don t need to take further action to protect your computer If you want to know more you can check the repair details to see which files were infected and with which threats To review the repair details 1 In the scanner window in the Summary pane click More Details 2 When you are done reviewing the results click Finished Use the Repair Wizard If there are files that could not be fixed or if you have set options so that Norton AntiVirus asks you what to do when a virus or threat is found the Repair Wizard opens If Norton AntiVirus did not attempt a repair the Repair Wizard opens in the Fix Infection pane Otherwise it opens in the Quarantine window What to do if a virus is found 87 If a virus is found during a scan To use the Repair Wizard 1 If the Repair Wizard opens in the Fix Infections pane uncheck any files that you don t want Norton AntiVirus to fix All files are checked by default This is the recommended action Click Fix If any files cannot be fixed or deleted the Quarantine Infections window opens All files are checked to be added to Quarantine by defaul
77. of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this license and E use the Software in accordance with any additional permitted uses set forth below You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec softwa
78. on A file that some Web servers put on your disk when you view pages from those servers Cookies store preferences create online shopping carts and identify repeat visitors A user or program that takes up all of the system resources by launching a multitude of requests leaving no resources and thereby denying service to other users A TCP IP protocol that assigns a temporary IP address to each device on a network DSL and cable routers use DHCP to allow multiple computers to share a single Internet connection A connection in which a computer calls a server and operates as a local workstation on the network DNS Domain Name System DNS server Domain Name System server domain DOS window download driver encryption Ethernet executable file Glossary The naming system used on the Internet DNS translates domain names such as www symantec com into IP addresses that computers understand such as 206 204 212 71 A computer that maps domain names to IP addresses When you visit www symantec com your computer contacts a DNS server that translates the domain name into an IP address 206 204 212 71 The common Internet address for a single company or organization such as symantec com See also host name A method of accessing the MS DOS operating system to execute DOS programs through the Windows graphical environment To transfer a copy of a file or program from the nternet a s
79. r computer before installing Norton AntiVirus To uninstall other antivirus programs see the user documentation that came with each program Close all other Windows programs before installing Norton AntiVirus including those programs displayed in the Windows system tray Install Norton AntiVirus Install Norton AntiVirus from the CD or if you downloaded your copy of the product follow the instructions on the Web page If you have not already done so close all other Windows programs Installing Norton AntiVirus 27 Install Norton AntiVirus To install Norton AntiVirus from the CD 1 Insert the CD into the CD ROM drive O If your computer is not set to automatically open a CD you will have to open it yourself 2 Inthe Norton AntiVirus window click Install Norton AntiVirus 3 Inthe Scan for Viruses dialog box click Yes to scan your computer before installing Norton AntiVirus Norton AntiVirus is currently scanning your computer for theeats that might interfere with installation You should run a full system scan after installation to check your entire computer Current Directory CAWINDOWS1Driver Cache i386 Number of files scanned Number of files infected 4 Inthe Symantec Pre Install Scanner window review the progress of the scan If Norton AntiVirus detects a virus it prompts you to delete each file individually 5 Click Delete for each file that you want to delete After the scan completes view th
80. r virus definitions are up to date and run a scan To respond to Inoculation changes In the Alert window select the action that you want to take Your options are Update the saved Use if the alert appears after a copy of my Master legitimate change in system files Boot Record Restore my Master Use if you are certain the system Boot Record did not change for legitimate reasons 92 What to do if a virus is found If Norton AntiVirus places files in Quarantine If Norton AntiVirus places files in Quarantine Add Item Properties Repair Item Restore Item Delete Item Submit Item LiveUpdate Once a file has been placed in Quarantine you have several options All of the actions that you take on files in Quarantine must be performed in the Quarantine window The toolbar at the top of the Quarantine window contains all of the actions that you can perform on quarantined files Adds files to Quarantine Use this action to quarantine a file that you suspect is infected This action has no effect on files that are already in Quarantine Provides detailed information about the selected file and the virus that is infecting it Attempts to repair the selected file Use this action if you have received new virus definitions since the file was added to Quarantine Returns the selected file to its original location without repairing it Deletes the selected file from your computer Se
81. re defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software ocumentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 8 Export Regulation The Software and its related documentation including technical data may not be exported or re exported in violation of the U S Export Administration Act its implementing laws and regulations the laws and regulations of other U S agencies or the export and import laws of he jurisdiction in which the Software was obtained Export to any individual entity or country specifically designated by applicable aw is strictly prohibited 9 General f You are located in North America or Latin America this Agreement will be governed by he laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales
82. re on the media for which You have not received a permission in a License Module G use the Software in any manner not authorized by this license nor H use the Software in any manner that contradicts any additional restrictions set forth below 2 Content Updates Certain Software utilize content that is updated from time to time including but not limited to the following Software antivirus software utilize updated virus definitions content filtering software utilize updated URL lists some firewall software utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates
83. remaining in memory after you remove it from the boot record It then reinfects your boot record Use your Rescue Disks to remove the virus If the problem is a Trojan horse or worm that was transmitted over a shared network drive you must Troubleshooting 99 Troubleshoot Norton AntiVirus disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem Norton AntiVirus cannot repair my infected files See Keeping The most common reason that Norton AntiVirus cannot current may repair your infected files is that you do not have the most se eg on current virus protection on your computer Update your virus definitions regularly to protect your computer from the latest viruses If after using LiveUpdate the virus still cannot be repaired the file may be corrupted or contain a new virus There are two additional options See If Norton Quarantine the file and submit it to Symantec jhe places If you don t need the file or a non infected copy of the Quarantine on file exists delete the infected file and replace it with page 92 the non infected file can t receive email messages There are several possible solutions to this problem If you are using a firewall it may block access to the Internet features of Norton AntiVirus Temporarily disable email protection This might allow the problem email messages to download so that you can once again enable email protection You are pro
84. rm Blocking 20 virus protection found during a scan 86 alerts 63 system scans 77 updates 21 virus repair in Windows 2000 XP 89 in Windows 98 98SE Me 88 viruses automatic protection 21 avoiding 16 descriptions 21 found by Auto Protect 88 found during a scan 86 looking up on the Symantec Web site 94 submitting to Symantec 92 unknown 22 viewing descriptions 94 W Web filtering service 68 sites Symantec 55 69 95 Windows operating systems 23 safe mode 97 system tray icon 44 Windows Explorer toolbar displaying Norton AntiVirus 38 viewing the Virus Encyclopedia from 56
85. rs for one or more characters Wildcards let you match several items with a single specification worm A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slow a computer down 118 Glossary Index A activation 20 40 and registration of software 33 key 29 window 29 Activity Log checking 45 viewing 45 adding files to Quarantine 92 Adobe Acrobat Reader installing 54 using to view PDF 54 alerts Inoculation 91 Worm Blocking 90 at risk files about 87 excluding 87 Automatic LiveUpdate 62 72 Auto Protect description 43 disabling 43 48 enabling 44 75 failure to load on startup 97 functions 21 options 61 backing up files before repair 63 Bloodhound technology description 22 Bloodhound technology continued options 61 booting Auto Protect failure to load 97 changing floppy disk drive settings 102 floppy disk drive fails 102 Rescue Disks fail 101 C CD ROM drive about 13 starting from 13 changing floppy disk drive settings 102 scan schedules 83 computer emergency procedures 11 requirements 23 connecting to the Internet automatically 72 creating Emergency Disks 14 Rescue Disks 47 custom scans changing schedule 83 creating 79 deleting 80 deleting schedule 83 running 80 scheduling 81 120 Index custom scans continued using 79 D default options 64 definitions of tec
86. rton AntiVirus 2004 activation key Please entes your 24 digt product key exactly as printed Your product key can be found on a sticker that looks ike this DO NOT LOSE THIS PRODUCT KEY This sticker is usually on the back of the CD sleeve 8 c D E 10 In the Activation window type the product key for activation then click Next Mi Norton AntiVirus 2004 Setup Select the destination folder Choose where you want to instal Norton AntiVirus 2004 This setup program wil install Norton AntiVirus 2004 in the folder shown below If you want to install Norton AntiVirus 2004 in a diferent folder cick Browse and select the folder you want to use Destination Folder C Program Files Norton AntiVirus 29 30 Installing Norton AntiVirus Install Norton AntiVirus 11 Select a folder into which you want to install Norton AntiVirus then click Next Mi Norton AntiVirus 2004 Setup Setup hes detected a previous version of Norton AntiVirus on your computer and will remove it for you M you want to uninstall manually cick Cancel to quit the instalation Once you have removed the previous version of Noston AntiVirus you can run Setup again Would you Ike to keep your option settings for Norton Antivirus Ove ONo Previous products wil be disabled during the upgrade process Your protection wil return to normal alter you have completed the installation If you are concemed about your computer s safety discon
87. s any of the problems listed above read these sections first Immediate installation of the product may not always provide the best solution to your problem 12 Responding to emergencies If your product won t install If your product won t install See If your computer won t start on page 13 You must be running Windows in order to install your Symantec product If you try to install and your computer has a virus and you choose not to run the Symantec Pre Install Scanner start over and run the Symantec Pre Install Scanner as directed If you can t run the Symantec Pre Install Scanner but you can connect to the Internet go to http security symantec com and run virus detection from the Symantec Security Check Web site If you can t start your computer you need to start from an uninfected disk and scan for viruses Once the virus has been repaired delete the installation files that were left behind in the temporary folder after you tried to install the first time To delete remaining installation files On the Windows taskbar click Start gt Run In the Run dialog box type TEMP Click OK In the Temp window select all of the files Click Delete Close the window Nou FWRN After you delete the temporary files begin installation again and run the Symantec Pre Install Scanner to be sure that you have removed all of the viruses Responding to emergencies 13 If your computer won t start
88. s are up to date run LiveUpdate regularly to obtain updates For example to keep your virus protection current you should use LiveUpdate once a week or whenever new viruses are discovered Program updates are released on an as needed basis If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new updates from the Symantec Web site To obtain updates from the Symantec Web site 1 Point your Web browser to securityresponse symantec com 70 Keeping current with LiveUpdate Set LiveUpdate to Interactive or Express mode 2 Follow the links to obtain the type of update that you need Set LiveUpdate to Interactive or Express mode LiveUpdate runs in either Interactive or Express mode In Interactive mode the default LiveUpdate downloads a list of updates that are available for your Symantec products that are supported by LiveUpdate technology You can then choose which updates you want to install In Express mode LiveUpdate automatically installs all available updates for your Symantec products To set LiveUpdate to Interactive or Express mode 1 At the top of the main window click LiveUpdate 2 Inthe LiveUpdate welcome screen click Configure 3 In the LiveUpdate Configuration dialog box on the General tab select the mode that you want Your options are Interactive Mode Gives you the option of choosing which updates
89. s are used to start your computer in case of a problem If your computer can start from a CD you can use the product CD in place of Emergency Disks and do not need to create them If you downloaded the software or do not have a CD the program for creating Emergency Disks NED exe is included in the download Navigate to the location to which you downloaded the software and begin with step 3 of these instructions If you cannot start your computer from a CD you can use these instructions to create Emergency Disks on another computer or go to http www symantec com techsupp ebd html and download the Emergency Disk program Follow the instructions included in the download to create the Emergency Disks You will need several formatted 1 44 MB disks To create Emergency Disks from the CD Insert the CD into the CD ROM drive Click Browse CD Double click the Support folder Double click the Edisk folder Double click NED exe In the welcome window click OK Nou FWRN Label the first disk as instructed and insert it into drive A 8 Click Yes 9 Repeat steps 7 and 8 for the subsequent disks 10 When the procedure is complete click OK 11 Remove the final disk from drive A and store the Emergency Disk set in a safe place Responding to emergencies 15 If you need to use Emergency Disks If you need to use Emergency Disks See Create If you have not created Rescue Disks you can use Emergency Disks Emergency Dis
90. start eesseeeseeseeseeeseeeseeereeees Scan for viruses using the CD Create Emergency Disks eececcecsesssesesseeseesseeseeseeseenes f you need to use Emergency Disks ooo 15 How to maintain protection eeceecsecsseesseesseesseessees 16 Avoid viruses and threats comicios 16 Prepare for emergencies 0 eeseeseeseeecseerseeseeeceterneenseeeeees 17 Feature summary Activation protects YOU cecccconninonninnnncnnnncinncrnnecnninces When to activate your product Locate the product key Virus and threat protection features Installing Norton AntiVirus System requirements eeceecsesssecsesseesscsseeseeseecseeseeseesseess Supported email clients ccce Unsupported email programs coccion Supported instant messenger clients Prepare your COMPUTO seecsseecsseeesseeeesseeeeeeeeeeees Install Norton AntiVirus 0 seessecsesseeeseeeseeeseeereeeseeess After installation 2 ecseesssessseseeseecseesseesseeenseeseeseesneeses Use the Information Wizard ou Read the Readme file If you need to uninstall Norton AntiVirus 8 Contents Chapter 4 Chapter 5 Basics Check the version NUMDED scessessecseeseeceeereeeseeees 37 Start Norton AntiVirus 0 0 eeesseessessseeeseecseeeceeeceeeeeeeseeees 38 Use the Norton AntiVirus icon in the Windows system AY aa ea e ieat 38 Use the Windows Explorer toolbar seesseseeeees 38 Activate your product coccocncconucinnnncinnecionncenncnnc
91. stem crash or a Virus Alert A shortcut icon that points to an original object such as a file folder or disk A protocol that is used by some network devices such as printers and servers to communicate A data pattern that is characteristic of an Internet attack Intrusion Detection uses attack signatures to distinguish attacks from legitimate traffic To transfer certain programs and data between two handheld devices using built in infrared technology 110 Glossary boot record bootable disk cache cache file compressed file connection based protocol connectionless protocol cookie denial of service attack DHCP Dynamic Host Configuration Protocol dial up A sector at the start of a disk that describes the disk sector size cluster size and so on On startup disks the boot record also has a program that loads the operating system A disk that can be used to start a computer A location on your disk in which data is stored for reuse A Web browser cache stores Web pages and files such as graphics as you view them A file that is used to improve the performance of Windows A file whose content has been made smaller so that the resulting data occupies less physical space on the disk A protocol that requires a connection before information packets are transmitted A protocol that sends a transmission to a destination address on a network without establishing a connecti
92. t This is the recommended action In the Quarantine window uncheck any files that you do not want to quarantine Click Quarantine If any files could not be quarantined the Delete window opens All files are checked to be deleted by default In the Delete window uncheck any files that you do not want to delete If you do not delete the infected files the virus or file at risk remains on your computer and can cause damage or be transmitted to others Click Delete If any files could not be deleted the Exclude At risk Files window opens to allow you to exclude files considered to be at risk from future scans In the Exclude At risk Files window select any files that you want to exclude 8 Click Exclude 9 Once all of the files have been repaired quarantined deleted or excluded the Scan Summary window opens If any files could not be deleted they appear in the Scan Summary window with a status of at risk or delete failed There are a variety of reasons why some files cannot be deleted a file could be in use or part of a larger program Norton AntiVirus recommends that you select the threat name to review the information 88 What to do if a virus is found If a virus is found by Auto Protect from the Internet and determine the appropriate action 10 When you are done reviewing the summary click Finished If a virus is found by Auto Protect See Ensure that protection settings are enabled on pa
93. t viruses by logging on to the Symantec Security Response Web site http securityresponse symantec com where there is extensive frequently updated information on viruses and automatic virus protection Keep LiveUpdate turned on at all times to continually update your virus definitions files Run LiveUpdate regularly to receive new program updates Keep Auto Protect turned on at all times to prevent viruses from infecting your computer If Auto Protect is not turned on scan removable media before you use them Schedule periodic scans to occur automatically Watch for email messages from unknown senders Do not open anonymous attachments Keep email protection turned on to avoid sending or receiving infected email attachments Keep all recommended maximum protection settings turned on Responding to emergencies 17 Prepare for emergencies Prepare for emergencies It is also important that you are prepared in case your computer is infected by a virus To prepare for emergencies Back up files regularly and keep more than just the most recent backup See Create If you are using a computer that cannot start from a Emergency Disks CD create a set of Emergency Disks from which you on Paget can start your computer and scan for viruses See Create and If you are using Windows 98 Me create a set of use Rescue Disks Rescue Disks and keep them updated You can use on Pageh them to start yo
94. tected by Auto Protect while email protection is disabled To temporarily disable incoming email protection 1 Inthe main window click Options If a menu appears click Norton AntiVirus In the Options window under Internet click Email Uncheck Scan incoming Email Click OK Download your email messages ou fF WN Reenable incoming email protection See About System Your email client may have timed out Make sure that options on timeout protection is enabled page 61 100 Troubleshooting Troubleshoot Norton AntiVirus If you continue to experience problems downloading email messages disable email protection To disable email protection 1 In the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under Internet click Email 3 Uncheck Scan incoming Email 4 Uncheck Scan outgoing Email 5 Click OK can t send email messages If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected your email client may be set to automatically disconnect after sending and receiving mail If you are using a firewall it may block access to the Internet features of Norton AntiVirus For Norton AntiVirus to scan outgoing email messages for viruses it intercepts and scans the messages before they are sent to your email provider To resolve this issue turn off this option within your email clie
95. the System Status pane review the status to the right of each feature 42 Basics Check Norton AntiVirus configuration status 3 For information about a particular feature select the feature The right pane displays a description and a link to more information about the feature Check Office Plug in status Office Plug in protects Microsoft Office documents from viruses worms and virus like activities It scans documents whenever you open them in a Microsoft Office program Office Plug in is enabled in Options db If you have set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings To check Office Plug in status 1 In the main window click Options If a menu appears click Norton AntiVirus In the left pane of the Options window under Other click Miscellaneous Verify that Office Plug in is enabled Basics Temporarily disable Auto Protect Temporarily disable Auto Protect See Start Norton AntiVirus on page 38 If you have not changed the default option settings Auto Protect loads when you start your computer to guard against viruses Trojan horses worms and other malicious threats It checks programs for viruses as they are run and monitors your computer and removable media for any activity that might indicate the presence of a virus When a virus or virus like activity is detected Auto Protect alerts you In some cases Auto Protect m
96. the main window click Options If a menu appears click Norton AntiVirus O If you set a password for Options Norton AntiVirus asks you for the password before you can continue In the Options window click Email Click OK Uncheck Scan incoming Email recommended Uncheck Scan outgoing Email recommended ou fF WN Resend your email 26 Installing Norton AntiVirus Install Norton AntiVirus Supported instant messenger clients The following instant messenger clients are supported AOL Instant Messenger version 4 7 or later Yahoo Messenger version 5 0 or later MSN Messenger versions 4 6 and 4 7 Windows Messenger version 4 6 or later for Windows XP Prepare your computer See Create Emergency Disks on page 14 See If you need to uninstall Norton AntiVirus on page 36 Before you install Norton AntiVirus prepare your computer If your computer cannot start from a CD create Emergency Disks If you have an earlier version of Norton AntiVirus the new version automatically removes the earlier version If your version is earlier than 2002 you must uninstall it before installing the new version If you have Norton AntiVirus 2002 you can transfer your existing option settings to the new version of the program Before you install Norton AntiVirus use these suggestions to prepare your computer If you have any other antivirus programs on your computer you must uninstall them and restart you
97. the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Service and support solutions 107 Subscription policy Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support 108 Service and support solutions Worldwide service and support Service and support offices North America Symantec Corporation 555 Intern
98. tiVirus on page 60 11 Click Finish 12 Select the post installation tasks that you want Norton AntiVirus to perform automatically Your options are Run LiveUpdate Create a Rescue Disk Set Scan for Viruses Schedule weekly scans of local hard drives Enable Auto Protect to scan inside of compressed files Ensure that you have the latest virus definitions See Keeping current with LiveUpdate on page 67 If you are installing in Windows 98 Me you also have the option to create a Rescue Disk set See Create and use Rescue Disks on page 47 Perform a full system scan See Manually scan disks folders and files on page 76 Schedule a weekly scan of your local hard drives You must have Microsoft Scheduler installed to use this option If you select this option you can change the schedule for this scan as desired See Schedule scans on page 81 Set the option to scan compressed files automatically by Auto Protect See About System options on page 61 13 Click Next 14 Review the post installation tasks and configuration settings for Norton AntiVirus If you want to change any of the settings do so using Options 15 Click Finish If you selected any post installation tasks they start automatically Installing Norton AntiVirus 35 After installation Read the Readme file The Readme file contains technical tips and information about product changes
99. tivate at that time you will receive alerts that will remind you to activate the product You can click Activate Now in the alerts to activate the product Activation should take just a few minutes db If you do not activate the product within 15 days of installing it the product will stop working You can activate it after the 15 days have elapsed but you will not be protected until you do Locate the product key The product key can most frequently be found on a sticker on your CD sleeve If it is not there then it will be on an insert in your product package If you have purchased the product on DVD look for the sticker on your DVD package If you have downloaded the product from the Symantec Store the product key is stored on your computer as part of the download process Feature summary 21 Virus and threat protection features Virus and threat protection features Norton AntiVirus provides comprehensive virus prevention threat detection and repair software for your computer It automatically detects and repairs known viruses Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages Internet downloads and other files Easy updating of the virus definitions over the Internet keeps Norton AntiVirus prepared for the latest threats Norton AntiVirus now includes expanded threat detection of both known and emerging threats such as spyware and other files that
100. ty adjust a performance issue or fix bugs LiveUpdate automates the process of obtaining and installing program updates It locates and obtains files from an Internet site installs them and then deletes the leftover files from your computer 68 Keeping current with LiveUpdate About protection updates About protection updates Protection updates are files that are available from Symantec that keep your Symantec products up to date with the latest anti threat technology The protection updates you receive depend on which product you are using Norton AntiVirus Norton Users of Norton AntiVirus Norton SystemWorks AntiVirus Professional and Symantec AntiVirus for Handhelds Annual Norton SystemWorks Service Edition products receive virus protection Norton SystemWorks updates which provide access to the latest virus Professional Symantec signatures and other technology from Symantec AntiVirus for Handhelds Annual Service Edition Norton Internet Security In addition to the virus protection updates users Norton Internet Security of Norton Internet Security products also receive Professional protection updates for Web filtering intrusion detection and Norton AntiSpam The Web filtering protection updates provide the latest lists of Web site addresses and Web site categories that are used to identify inappropriate Web content The intrusion detection updates provide the latest predefined firewall rules and upd
101. u when to use your Rescue Disks 52 Basics If you need to use Rescue Disks to restore your system You first need to determine if your Rescue Disks are current This means that you have created or updated your Rescue Disks since you did any of the following I Added modified or removed internal hardware Added modified or removed hard disk partitions Upgraded your operating system Updated virus definitions f your Rescue Disks are not current you can still use them to remove viruses from your computer When the Rescue Disk screen appears use only the Norton AntiVirus task To use your Rescue Disks 1 Insert the Basic Rescue Boot Floppy Disk into drive A and restart your computer The Rescue program runs in DOS 2 Use the arrow keys to select the program that you want to run A description of the selected program appears in the right pane of the Rescue program Your options are Norton Scans your computer for viruses and AntiVirus repairs any infected files Rescue Checks and restores boot and partition Recovery information 3 Press Enter to run the selected program 4 Follow the on screen instructions for inserting and removing the Rescue Disks 5 When the Rescue program is done remove the Rescue Disk from drive A and restart your computer Basics 53 For more information For more information The product documentation provides glossary terms online Help a Readme file the Us
102. ur computer in DOS mode and use Norton AntiVirus to fix virus related problems and recover from a system crash 18 Responding to emergencies Prepare for emergencies Use the information in this section to familiarize yourself with the product This section includes A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions to locate the correct component to use 20 Feature summary Activation protects you Activation protects you Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legitimately Product activation requires a unique product key for each installation of a product You must activate the product within 15 days of installing it Product activation is completely separate from registration Your activation information and registration information reside on separate servers with no link between the different sets of data When to activate your product During installation you are asked to enter a product key After you have installed the product activate it by sending the product key to the Symantec servers You can activate your product by clicking Activate Now in the Activation Wizard that runs immediately after installation If you choose not to ac
103. vation screen click Next 3 On the Activation Successful screen click Finish Basics 41 Check Norton AntiVirus configuration status Check Norton AntiVirus configuration status See Customize Norton AntiVirus on page 60 If Norton AntiVirus is behaving in an unexpected way or if you re not sure that everything is being scanned for viruses check the status on the main window In the System Status pane of the Norton AntiVirus main window a check mark indicates that the system status is OK and a triangle indicates that your system needs attention If you see a triangle review the features to see which area needs attention If you see an exclamation point it indicates that your subscription is either expired or your virus definitions are more than two weeks old If your subscription is expired renew it to maintain your protection If your subscription is current then you need to update your virus definitions If you need to adjust any settings use Options To check system status 1 Inthe main window under Norton AntiVirus click Status Norton Antivirus 9 J A Norton Antivirus System Status OK_ Status 4 Security Scanning Features Scan forViruses Auto Protect On Reports Email Scanning Script Blocking On Full System Scan 6711 2003 Norton AntiVirus Subscription M Virus Definitions 6 11 2003 Renewal Date 6 3 2004 2 automatic LiveUpdate On AntiVirus 2 In
104. w If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters a Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware 106 Service and support solutions Technical support For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through
105. w under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to delete O If you click the button next to the scan name the scan runs 3 Under Actions click Delete 4 Click Yes to verify that you want to delete the scan Protecting disks files and data from viruses 81 Schedule scans Schedule scans After installation Norton AntiVirus automatically runs a weekly full system scan You can also set up a schedule for custom virus scans You can schedule customized virus scans that run unattended on specific dates and times or at periodic intervals If you are using the computer when the scheduled scan begins it runs in the background so that you do not have to stop working db You cannot schedule the predefined scans in the scan list but you can schedule any custom scans that you have created Schedule a custom scan You have complete flexibility in scheduling custom scans When you select how frequently you want a scan to run such as daily weekly or monthly you are presented with additional fields with which you can refine your request For example you can request a daily scan then schedule it to occur every two days or every three days instead To schedule a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want
106. y problem file can be infected For more information see the online Help Hard disk master boot record boot Replace using the Rescue Disks or your record or system files such as operating system disks 10 SYS or MSDOS SYS and floppy disk For more information see the online boot record and system files Help 94 What to do if a virus is found Look up viruses on the Symantec Web site Look up viruses on the Symantec Web site The Symantec Web site contains a complete list of all known viruses and related malicious code along with descriptions You must be connected to the Internet to look up viruses To look up viruses 1 On the left side of the main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Online Virus Encyclopedia line click View Report The Symantec Web site opens in your Internet browser 3 Use the links on the Web page to access the virus information for which you are looking The information in this chapter will help you solve the most frequently encountered problems If you can t find the solution to your problem here there is a wealth of information on the Symantec Web site Explore the Symantec service and support Web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1

Symantec Norton AntiVirus 2004 10 User (10097944) for PC

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