Symantec Norton GoBack 4.0 for PC
Contents
1. to solve a problem Read the feature descriptions to locate the correct component to use For more information on any of the features listed see the online Help 14 Feature summary Computer and file protection features Computer and file protection features Disk Drive Restore Advanced Disk Drive Restore Post Restore File Rescue Disk Drive Compare File amp Version Rescue SafeTry Mode AutoBack Password protection You can use Norton GoBack to do the following Recover your disk drive Rescue lost or deleted files and folders Protect your computer during every day use Norton GoBack includes several powerful features to provide safety and protection for your computer and the information that is stored on your computer Recovers your disk drive by bringing your computer back to the way that it was in the past If Windows won t start you can access Disk Drive Restore directly from the Norton GoBack boot menu Recovers your disk drive and provides more choices for recovery time and dates Locates and rescues individual files that were lost following a Disk Drive Restore or an Advanced Disk Drive Restore Creates a virtual copy of your disk drive so that you can search for files from the past and compare the virtual copy with your current disk drive Locates lost and accidentally deleted files and folders by using a search tool Also rescues old versions of files Protects you2. 9 symantec Norton GoBack User s Guide Norton GoBack 4 0 User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 4 0 PN 10278384 Copyright Notice Copyright 2004 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo and GoBack are trademarks of Symantec Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 6 5 43 2 1 Ch
3. Back icon In Windows XP the system tray is called the notification area Getting started 17 About the main window About the main window Use the main window to program components set options and access online Help Norton GoBack pe Norton GoBack Norton GoBack File Recovery File amp Version Rescue XY Find files that have been lost or deleted You can also recover Disk Drive Protection Disk Drive Recovery older versions of files and folders Statistics Post Restore File Rescue Find and recover files that were lost as a result of your most recent disk drive restore 9 symantec Norton Go B ac k 4 0 To explore the main window 1 On the left side of the main window select the option that you want Your options are File Recovery Find files and folders that have been lost or deleted Disk Drive Restore your disk drive to a time in Recovery the past Disk Drive Use SafeTry Mode and AutoBack Protection These features protect your computer from unwanted changes Statistics View the system status of your Norton GoBack installation 18 Getting started Start Norton GoBack before Windows starts 2 At the top of the main window select the option that you want Your options are LiveUpdate Start LiveUpdate Options Clear your computer s history and set password levels Help amp Support Access Help for Norton GoBack See Use online The
4. apter 1 Chapter 2 Chapter 3 Chapter 4 Installation System FEQUIFEMENTS ecsecseessessesecseeseessessecseesteeeeseesees Prepare your COMPULET oun ecseeecseesssseeesseecsseeeesneeeesteeeneeeee Install Norton GoBack sa After installation u iii For more information uii Feature summary Computer and file protection features 14 Getting started Start Norton GoBack iiiin 16 Start Norton GoBack before Windows starts 18 Turn off Norton GoBack iinn 19 Turn off Norton GoBack before Windows starts 19 Frequently asked questions Explore the Symantec service and support Website accanto 21 How can I find the version number 21 If you need to uninstall Troubleshoot Norton GoBack iiine 23 Service and support solutions Index 4 Contents Installation Before installing Norton GoBack take a moment to review the system requirements If you think you have lost or destroyed data or you purchased Norton GoBack because there is a problem with your disk drive do not install the program and do not start Windows System requirements To use Norton GoBack your computer must have one of the following Windows operating systems a Windows 98 98SE Me a Windows 2000 Professional Windows XP Professional Home Edition Windows XP Table
5. e Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a Service and support solutions 29 Worldwide service and support nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support 30 Service and support solutions Worldwide service and support Service and
6. for the dialog box or window that you are currently using To access window or dialog box Help amp Do one of the following In the window click any Help link In the dialog box click Help or More Info Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products There are several ways to access the Symantec Web site To access the Web site from the Help menu Select the solution that you want Your options are Help and Support Takes you to the product support page of the Symantec Web site from which you can access the knowledge bases and downloads for your product Symantec Security Takes you to the Security Response Response page of the Symantec Web site from which you can update your protection and read the latest information about antithreat technology More Symantec Takes you to the Symantec Store solutions Web site from which you can get product information on every Symantec product To access the Symantec Web site in your browser On the Internet go to www symantec com 12 Installation For more information See Use online Help on page 10 Use the information in this section to familiarize yourself with the product This section includes the following information A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use
7. hapter will help you solve the most frequently encountered problems Explore the Symantec service and support Web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1 2 On the Internet go to www symantec com techsupp Follow the links to the information that you want How can find the version number You can check the version number of your product on your computer To check the version number 1 2 3 Start your product Click Help and Support On the Help menu click About lt your product name gt If applicable in the About dialog box select your product name 22 Frequently asked questions If you need to uninstall If you need to uninstall See Use online Instructions for uninstalling are available in the online Help on page 10 Help Troubleshooting 23 Troubleshoot Norton GoBack Troubleshoot Norton GoBack Check here for possible solutions to issues that might arise with Norton GoBack Why doesn t Windows start after Norton GoBack installation See Turn off Occasionally Windows won t start after Norton GoBack Norton GoBack is installed If this occurs restart your computer and turn phe linia ff Norton GoBack before Windows starts Return t starts on page 19 Off Norton GoBack before Windows
8. ize installation on page 9 Installation 9 After installation 8 To continue with the default installation settings ensure that Express Installation is selected then click Next 9 When installation is complete click Finish 10 Click OK Your computer will restart to turn on Norton GoBack Customize installation If you want to customize installation you can indicate the amount of space that is provided for your history files and select other physical disk drives that you want Norton GoBack to protect To customize installation See Install Norton 1 Complete steps 1 through 5 under To install Norton GoBack on GoBack page 8 f 2 Click Custom Installation 3 Check or uncheck your desired options and then click Next 4 Select a disk drive and then type the amount of space that you want to reserve for Norton GoBack history Click Next Click Next When installation is complete click Finish Click OK Your computer restarts to enable Norton GoBack o N nw After installation See Why doesn t If you are administering the computer use Norton liege Di after GoBack Options to set Administrator and User passwords orton GoBack gt installation on after installation These passwords which are page 23 independent of Windows passwords let you protect Norton GoBack features from unauthorized use After installing Norton GoBack you may notice a slight increase in disk drive activity Thi
9. omputer If you are concerned about file security use the password option to protect your computer and your files If you want to add additional security to your confidential data you can delete the data that Norton GoBack has collected by clearing your computer s history Remember that after the Norton GoBack history has been cleared you can no longer view or retrieve data that was collected before this time Why is there increased disk activity after installing Norton GoBack Increased disk activity may be more noticeable if you have programs that make extensive disk updates to their logs or other program files Examples of this type of software include antivirus and firewall software Increased disk drive activity does not mean that the computer will run more slowly Norton GoBack does its own updates only when the disk drive is idle and not being used by other computer programs If you are unsure which program is making extensive updates to your disk drive use the list of System Safe Points that displays when you select Disk Drive Compare from the main window Troubleshooting 25 Troubleshoot Norton GoBack What does the message Logging suspended due to massive disk activity mean Norton GoBack is designed to suspend logging when another program has generated enough disk activity in a short period of time to overwrite the Norton GoBack history This can occur when a large amount of data is written very quickly
10. online Help contains more information about each Help on page 10 Norton GoBack feature Start Norton GoBack before Windows Starts Every time that you start your computer the Norton GoBack Boot screen appears just before Windows starts You are then given three seconds to press the spacebar to access Norton GoBack recovery functions Otherwise the computer starts normally When Windows is unable to start you can use the boot menu to access the Disk Drive Restore feature This lets you revert your disk drive and protects you from software and system failures To start Norton GoBack before Windows starts 1 Start your computer 2 When the Norton GoBack Boot screen appears press the spacebar 3 If you decide not to use the boot menu press Continue Your computer will proceed with normal startup Turn off automatic features Turn off Norton GoBack Turn off Norton GoBack When you turn off Norton GoBack all history information is cleared and you cannot recover your disk drive until Norton GoBack is turned on again Norton GoBack will not track any information while it is turned off You can turn off Norton GoBack from the main window or from the boot menu You must turn off Norton GoBack if you want to start your computer using a different operating system or you are upgrading or reinstalling your current operating system You must restart your computer after turning off Norton GoBack To disable Norton GoBack from
11. port offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters Locate resellers and consultants in your area Update your product registration Find out about orders returns or a rebate status Access Customer Service FAOs Posta question to a Customer Service representative Obtain product information literature or trialware For upgrade orders visit the Symantec Store at http Www symantecstore com 28 Service and support solutions Technical support Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at th
12. r computer during any activity where there might be unknown consequences to your computer If the activity causes any problem SafeTry Mode lets you return your computer to a safe condition Ensures that your computer is automatically wiped clean and returned to a clean state This is particularly useful if your computer has multiple users or if children use your computer Prevents other users from using Norton GoBack features on your computer This section contains information about starting your Symantec product and the features that are available in the main window It is not usually necessary to open your Symantec product to benefit from the protection features that it provides Automatic features that are set during installation provide you with basic protection Open your Symantec product to view status information customize option settings perform basic tasks and temporarily disable automatic features 16 Getting started Start Norton GoBack Start Norton GoBack Norton GoBack protects any computer on which it is installed and enabled You do not have to start the program to be protected To start Norton GoBack Do one of the following On the Windows taskbar click Start gt Programs gt Norton GoBack On the Windows XP taskbar click Start gt All Programs gt Norton GoBack On the Windows desktop double click the Norton GoBack icon In the Windows system tray double click the Norton Go
13. s is normal and in most cases will not affect your computer s performance 10 Installation For more information For more information The product documentation provides assistance for using Norton GoBack You can find the information that you need on your computer and on the Web Use online Help Help is available throughout your Symantec product Help buttons and links to more information provide assistance that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 Atthetopofthe main window click Help amp Support gt Norton GoBack Help 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search box in which you can type a word or phrase You can also print any topic in Help To print a topic in Help 1 Inthe Help window click the Contents tab 2 Inthe Contents list select the topic that you want to print and then click Print 3 Select whether you want to print only the selected topic or the topic and all of the subtopics under it 4 Click OK Installation 11 For more information Window and dialog box Help Window and dialog box Help provides information about the program This type of Help is context sensitive meaning that it provides help
14. se articles 21 Symantec service and support Web site 21 Symantec Web sites 11 L lost files 14 M MS DOS compatibility mode 25 multiple users 14 new disk drive 24 Norton Ghost 23 32 Index p passwords 14 Post Restore File Rescue 14 protecting computer from unwanted changes 14 files 24 protection updates 23 rescuing files 14 S SafeTry Mode 14 Service and Support 27 starting before Windows starts 18 your Symantec product 15 summary of product features 13 Symantec Security Response 11 Symantec Web sites 11 system requirements 5 T Technical Support 11 27 troubleshooting 23 turn off before Windows starts 19 V version number checking 21 W Web sites 11 21
15. stall Norton GoBack use the following suggestions to prepare your computer If you have any other recovery or rescue programs on your computer uninstall them and restart your computer before installing Norton GoBack To uninstall other programs see the user documentation that came with each program Installation 7 Prepare your computer Close all other Windows programs before installing Norton GoBack including those programs that are displayed in the Windows system tray In Windows XP the system tray is called the notification area About reserving space on your disk for Norton GoBack During Norton GoBack installation you can select the amount of disk drive space to allocate to Norton GoBack if you perform a Custom Install orton GoBack uses disk space to store historical information that is necessary to revert your computer and recover files By default up to ten percent of your disk drive up to 4000 MB for Windows 98 98SE Me and up to 8000 MB for Windows 2000 XP is allocated to orton GoBack In most cases this will be sufficient disk space to provide an acceptable level of protection However if you plan to use the SafeTry Mode and AutoBack features you should allocate as much disk space as possible to Norton GoBack To adjust disk space allocation uninstall and then reinstall Norton GoBack Using the Custom Install option you can increase this space allocation giving you a greater range of GoBack His
16. starts Return to Windows and then uninstall Norton GoBack After you have uninstalled the program visit the Symantec Web site that has been created specifically to help resolve this problem at http service symantec com ngb1 If Norton GoBack is installed and turned on do need Norton Ghost Disk Drive Restore and Advanced Disk Drive Restore provide an immediate recovery solution that you can use when you make a mistake You can use Norton GoBack to undo your actions and return your computer to the way it was before you made the mistake Norton Ghost is an imaging and system backup solution that protects your data from computer disasters whether or not you have Norton GoBack installed Can lose my protection updates when restore my disk drive When another Symantec product is installed on your computer and you perform a Disk Drive Restore or Advanced Disk Drive Restore you should run Live Update as soon as possible to ensure that your protection is up to date 24 Troubleshooting Troubleshoot Norton GoBack How is a new disk drive protected Before adding replacing or formatting a disk drive uninstall Norton GoBack using the Windows Add or Remove Program feature Remember that when you uninstall Norton GoBack any history that Norton GoBack has collected is deleted After successfully installing the new disk drive reinstall Norton GoBack How do I prevent someone else from using Norton GoBack features on my c
17. support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar Sao Paulo SP CEP 04583 904 Brasil SA July 20 2004 http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eu 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Index A Advanced Disk Drive Restore 14 AutoBack 14 boot menu 18 19 C checking for version number 21 child proof 14 clean state 14 D deleted files 24 rescuing 14 description of product features 13 disable Norton GoBack 20 disk activity 24 Disk Drive Compare 14 Disk Drive Restore 14 F feature passwords 14 File amp Version Rescue 14 file security 24 file versions 14 find file versions 14 H Help online 10 window and dialog box 11 history cleared when disabled 19 installation customizing 8 from the product CD 8 preparation 6 Internet Knowledge Ba
18. t PC Media Edition Installation of Norton GoBack 4 0 is not supported on Windows 95 Windows NT 4 0 Macintosh Linux BSD UNIX or server versions of Windows 2000 XP computers In addition Norton GoBack does not support installation on disk drives one terabyte or larger If you are planning to upgrade your Windows operating system from Windows 98 Me to Windows 2000 XP you must uninstall Norton GoBack first and then reinstall after the upgrade is complete 6 Installation Prepare your computer Your computer must also meet the following minimum requirements Operating system System requirements Windows 98 98SE Me Windows 2000 Professional Edition Windows XP Home Edition or Professional Windows XP Tablet PC or Media Center Editions 150 MHz processor for Windows 98 150 MHz processor for Windows Me 32 MB of RAM 200 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 5 6 0 recommended 166 MHz or higher processor 64 MB of RAM 200 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 5 6 0 recommended 300 MHz or higher processor 128 MB of RAM 200 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 6 0 Prepare your computer If you have an earlier version of Norton GoBack including Norton GoBack Personal Edition you will need to uninstall it before installing Norton GoBack 4 0 Before you in
19. the main window 1 Inthe Norton GoBack main window click Options 2 Click Disable Norton GoBack A message informs you that disabling Norton GoBack will clear the history and you will not be able to run Disk Drive Restore or Advanced Disk Drive Restore until Norton GoBack is turned back on 3 Click OK Your computer automatically restarts and Norton GoBack is turned off Turn off Norton GoBack before Windows Starts You have the option of turning off Norton GoBack before Windows starts You can do this by using the boot menu that appears before Windows starts To turn off Norton GoBack from the boot menu 1 Restart your computer 2 When the Norton GoBack boot screen appears press the spacebar 19 20 Turn off automatic features Turn off Norton GoBack before Windows starts 3 On the Norton GoBack boot menu click Disable A message informs you that disabling Norton GoBack will clear the history and you will not be able to run Disk Drive Restore or Advanced Disk Drive Restore until Norton GoBack is turned back on 4 Click Yes 5 Click Continue Your computer automatically restarts and Norton GoBack is turned off To turn on Norton GoBack from the boot menu 1 Restart your computer 2 When the Norton GoBack Boot screen appears press the spacebar 3 Click Yes to turn on Norton GoBack Your computer automatically restarts and Norton GoBack is turned on Frequently asked questions The information in this c
20. to a Norton GoBack protected disk Suspension of logging occurs when the Norton GoBack history is not large enough to store all of the changes that have occurred from the last safe point before the massive activity This leaves no safe points in the history file Norton GoBack resumes logging after the massive activity stops If this occurs frequently consider reinstalling Norton GoBack selecting a Custom Install and allocating more disk space to Norton GoBack This creates a larger Norton GoBack history file What is MS DOS Compatibility mode MS DOS Compatibility mode is a mode in Windows 98 Me in which your disk drive is not operating optimally Because Norton GoBack does not cause the MS DOS Compatibility mode condition you must consult your hardware manufacturer for information about correcting he problem You can also find detailed articles about roubleshooting MS DOS Compatibility mode problems in he support area on the Microsoft Web site 26 Troubleshooting Troubleshoot Norton GoBack Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on sup
21. tory As a general guideline allocate more than 10 percent of your disk if the following conditions exist Your computer has a relatively small disk drive 5 GB or less You expect that typical usage will involve intensive disk write operations 8 Installation Install Norton GoBack You plan on scheduling AutoBack at weekly intervals You intend to use SafeTry Mode protection for lengthy activities Install Norton GoBack Install Norton GoBack from the CD or if you downloaded your copy of the product follow the instructions on the Web page If you have not already done so close all other Windows programs To install Norton GoBack from the CD 1 Insert the CD into the CD ROM drive If your computer is not set to automatically open a CD you will have to open it yourself In the Norton GoBack window click Install Norton GoBack Read the Welcome message and then click Next Read the License Agreement and then click I accept the License Agreement Click Next To select a different destination folder click Browse and select a directory 7 Select an installation type Your options are Express This is the recommended option Installation Custom This option is for advanced users You Installation can change the amount of space that is provided for your history files It also lets you select other physical disk drives that you want to be protected by Norton GoBack See Custom
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