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Symantec Norton SystemWorks 1.0 (07-00

1. General Preferences Click to view Apple Guide descriptions Automatic Protection Level Qo No Protection If you prefer to check for viruses manually O Minimal Protection Virus scanning when programs or files are opened Standard Protection Automatic scanning of programs files email attachments and files on the Desktop Q Full Protection Scanning and notification of all viruses and virus like activities With higher levels of protection you will receive more alert messages Scanning level for compressed files Scanning compressed files might increase overall scanning time O Do not scan compressed files Scan Stuffit format only O Scan all known formats custom Click a setting For descriptions of all of the settings see the Norton AntiVirus for Macintosh Reference Guide on the CD To customize settings click Custom Preferences Click to view Apple Guide descriptions Floppy Scan When floppies are inserted Oo Prohibit floppy insertion Mw Scan floppies Only allow eject when infected E Cancel scans using command period O Treat all removable disks as floppies O Treat CDs and DVDs as floppies Mw Skip scan when shift key is pressed cancer save_ 121 Protecting disks files and data from viruses 4 Click an icon on the left to see the corresponding preferences Custo
2. Updates Norton AntiVirus version 7 0b32 to 7 0 1 y Norton Utilities for Macintosh Thu Aug 31 2000 This product is up to date and does not need updating GI Virus Definitions Thu Aug 31 2000 This product is up to date and does not need updating cancer uvaate_ To customize a LiveUpdate session 1 In the LiveUpdate window click Customize This Update Session LiveUpdate scans your disk to see what applications are installed and presents a list of available updates 2 Check items to update in this session LiveUpdate will not look for items that are unchecked If your files are already up to date no items are selectable 3 Click Update The file transfer takes a few minutes When the file transfer is complete LiveUpdate notifies you If your files are up to date LiveUpdate informs you Scheduling LiveUpdate You can schedule automatic LiveUpdate sessions to update program files Using the LiveUpdate Scheduler you can set up events to run automatically 33 Keeping virus definitions and program files current To schedule a LiveUpdate event 1 In the LiveUpdate main window click Schedule Future Updates LiveUpdate Scheduler To schedule an event This box will contain text which will explain what this window is for and how to create and configure events Select an ji A Add a new event event nam
3. Email Address required ii 6 E SP ES Click Submit Registration Registering Norton SystemWorks for Macintosh Reading Late Breaking News Norton SystemWorks for Macintosh installs a Late Breaking News link This link lets you see the latest information available for your installed software To read Late Breaking News 1 Connect to the Internet in your usual way If you use America Online AOL to connect to the Internet see Connecting to the Symantec Web site through America Online on page 27 In the Norton SystemWorks for Macintosh folder double click Late Breaking News 5 Late Breaking News Your default Internet browser should go to the Symantec Late Breaking News Web page for your product If you are using Macintosh OS 8 1 start your browser and navigate to the Symantec Web page www symantec com product home mac html Connecting to the Symantec Web site through America Online If you use America Online AOL as your Internet Service Provider ISP you must connect to AOL before you go to the Symantec Registration Web site Use this procedure if your Internet Control Panel has its Default Web Browser set to America Online To register your software via AOL 1 Log on to AOL On the AOL Welcome page click the AOL Internet browser Move the AOL browser and any other open AOL windows out of the way In the Norton SystemWorks window double click Register Your
4. Enhancing performance and security 102 To run tests in native mode you must have the Power PC native version of System Info installed The default installation on a Power Macintosh computer installs the correct version When System Info completes the tests the System Ratings window appears comparing the system to other popular models To view an overall suite rating m On the Show list click CPU Video Disk or FPU To change the order of the listing m Click the title of a results column such as System Name or System Rating or choose a sort column from the View menu For System Name the order is alphabetical For a ratings column the order is descending performance Tip To sort in reverse order hold down the Option key while clicking a sort column To save test results for future review m On the File menu click Save Current System As To review existing results without running the tests m On the Benchmarks menu click Show System Ratings To run a specific test 1 On the Benchmarks menu click a test suite 2 On the submenu click the specific test To view specific test results 1 On the Show list click a suite 2 To choose a specific test click the Rating button over the ratings column Tip Test your system s performance with and without Extensions and Control Panels loaded Some Extensions particularly on Power Macintosh computers can slow down video performance substantially
5. H hard disks reformatting 66 SCSI ID number for internal 60 troubleshooting 59 help Apple Guide 23 Balloon Help 24 opening 24 HFS disks viewing with Speed Disk 98 I icons Wipe Info Trash 111 IDE device wiping 105 108 infected file repairing or deleting 133 infected files repair preferences 18 installing CD contents 15 Easy vs Custom install methods 19 if a virus is found 18 Norton SystemWorks 15 Internet link to Late Breaking News 27 using to register Symantec products 25 J joining resource and data forks 87 K keeping program files current 29 37 keyboard shortcuts in Apple Guide Help 24 L Late Breaking News reading 27 LiveUpdate checking virus definition dates 32 configuring 33 customizing a session 33 scheduling 33 scheduling updates 33 35 using with America Online 37 What s New file 32 locked disks Volume Recover and 52 M Mac OS System on CD 15 Mac OS System on product CD 17 Macintosh CD for newer models 20 main logic board 59 restarting methods 17 main logic board Macintosh 59 menus contextual 124 messages repair alert 47 Search the online help index for more information 169 Minimal Protection level Norton AntiVirus 22 Multimedia profile in Speed Disk 99 N News Late Breaking 27 No Protection level Norton AntiVirus 22 Norton AntiVirus Compression Scanning options 22 contextual menu 124 email attachment scans 125 full protection 22 minimal protection 22 n
6. Last location of selected file Macintosh HD Co Trash CI centipede_pix eg cent_app_w indow 65K selected Recover 264 items found items filtered Filter List View Contents S Lal Get Info Click Recover The Recovery Destination dialog box confirms the files to be recovered and the disk from which you are recovering Recovery Destination You are recovering Business Cards fp5 H Disk you are recovering from a Macintosh HD Select a disk to recover to WARNING Recovering a file to the same disk as the source file may reduce the chance of recovering the file a Macintosh HD Zip 100 E joop Click Recover to confirm and complete the recovery 93M free on disk Select a disk on which to save the recovered files It s best to choose a different hard disk floppy disk or other volume to save recovered files If you have no other device to restore the files you can recover a file to the same disk You might overwrite the file 75 Repairing and recovering disks files and data 76 Name of recovery folder you are currently recovering or other erased files that you still want to recover Tip If you are on a network or have another computer connected through AppleTalk you can mount a network volume using the Chooser and recover files to that disk using UnErase You can even do this when you have booted from the Norton SystemWorks CD Click Recover UnE
7. Text Searches are useful for finding saved email files Try searching for your own email address to find mail that you have sent or received Catalog Search File Type Search Text Search The Text Search finds items that contain the text you enter Find the following text within the search file s now is the winter of our discontent Case Sensitive a Enter a word or phrase from the file in the Search Text box UnErase finds all files that contain the search text b Select Case Sensitive to further restrict the search For example Mark is not a match for mark when Case Sensitive is selected Directory information is not referenced in a Text Search so the UnErase window lists generic filenames such as Text File 1 and so on Rename the files after you recover them and verify that the recovered information is correct 83 Repairing and recovering disks files and data Note Make sure you have specified the maximum file size for text and file type searches in UnErase Preferences By default this size is set to 40960K If you find that the files being found are too large or too small adjust this size Because the same value is used for both types of searches you might get the best results by performing these searches separately setting the size appropriately for each Creating File Type templates Locate examples of a file type UnErase lets you create a File Type templat
8. on page 91 for more information on defragmenting files If an erased file is not found 50 Depending upon the situation UnErase uses several methods to search for erased files or lost data If you do not have success with the first method UnErase uses select a customized search To specify a custom UnErase search method 1 With the UnErase main window open click Customized Search on the Tools menu 2 Select a search method m Catalog Search Searches the disk directory for valid file records Use this option when you are trying to recover files missing because a disk is damaged The Catalog Search for an erased file is included as part of UnErase s default Quick Search so you will not find additional erased files with this option Do not select Search Entire Disk For Parts Of The Catalog Tree unless you have already tried the Catalog Search without this option selected and you have not found your files Selecting this option will slow down the search significantly Recovering files with UnErase m File Type Search Searches the disk for files that match the selected file types a If an application s file type doesn t show up on the list you can click Create File Type to specify an application and create a template to use for searching For more information see Creating File Type templates on page 84 A File Type Search is most useful when a Quick Search for erased files has not been successful or whe
9. 2 Press Return to choose the recommended action for the situation See the Prevention Preferences to specify the Virus like Activities that are monitored Preferences Prevention Monitor Yirus like Activities Q None Do not check for virus like activities Select a Standard Check for common virus like activity monitoring level Q Custom Check for selected kinds of activity for Virus like Kinds of Activity Activities C Add Code Resource O Bypass Resource Manager O Add Startup Resource al Bypass File System E Change Code Resource O Bypass NAY Auto Protect E Change Startup Resource M Modify Norton Anti irus V Add Modify Startup Doc V Modify Special System File O Move Startup Document M Add Special System File M Create Modify Application V Format without Dialog For full descriptions of virus like activities see the Norton AntiVirus for Macintosh Reference Guide PDF on the CD 135 Responding to virus alerts 136 f O r t r Expr M a c O Spect e S S n to s h 138 C H A TP Retrospect Express quick start Retrospect Express provides a fast and easy backup for the Internet CD R CD RW and removable cartridge drives such as Zip Jaz SuperDisk DVD RAM and magneto optical MO In addition to system requirements and installation instructions this chapter shows you how to use Retrospect Express and perform your first backup It also ha
10. Enhancing performance and security Using UnErase after wiping unused disk space If you need to use UnErase with FileSaver soon after you have used Wipe Info to wipe unused space it is possible that UnErase might list filenames of files that you previously deleted and then were wiped from the unused disk space These files no longer exist and are not recoverable but if FileSaver was not turned on when the unused disk space was wiped clean its file list is not up to date FileSaver information still lists files for recovery even though they cannot be recovered To remove the names of the non existent files 1 Launch Norton Utilities Fast Find Select the drive on which you wiped Free Space Type the name Norton FS Data no quotes Click the Running Man find button When the Norton FS Data file is found select it O oo BR W N Choose from the File menu Move to Trash The next time you empty the Trash the Norton FS Data file will be deleted You can then run Wipe Free Space once more to ensure that the contents of the deleted Norton FS Data file are destroyed For more information on updating FileSaver see About Norton FileSaver scans in the chapter Norton FileSaver in the Norton Utilities for Macintosh Reference Guide on the CD Increasing security 110 To meet especially high security requirements Wipe Info provides a Security Wipe option With this process Wipe Info first writes
11. To exit Norton AntiVirus a On the File menu click Quit or press Command Q Using contextual menus to scan You can use the Macintosh OS contextual menu to scan a disk or item without starting Norton SystemWorks Help Open Eject Get Info gt Label gt Make Alias Put Away Add To Favorites Index selection Attach a Folder Action Norton Menu Disk Doctor Scan Virus Scan Repair Contextual menu lets you n 7 Optimize scan for viruses without Recover files starting Norton AntiVirus Wipe Unused Space About Norton Menu To use the contextual menu 1 Press the Control key and click a disk folder or file icon or anywhere on the Desktop On the contextual menu click Norton Menu gt Virus Scan Repair 3 The Small Scanner scans the selected item Contextual Menu Scan Summary Problems found Files Examined 5 565 Total infected files 1 y EICAR Test Virus Not Repair Contains a strain of E Kind document Created Fri Dec 18 1 Size 355 bytes Modified Mon May 22 Where Sentinel G3 4 Ifyou need to repair a virus click Launch NAV to run the Norton AntiVirus main application 124 Scheduling automatic virus scans Scanning email attachments When checked Norton AntiVirus scans email attachments automatically During installation Norton AntiVirus searches for email client programs and identifies folders in which e
12. 82 errors found by Norton Disk Doctor 47 examining disks with Norton Disk Doctor 18 extensions conflicts 62 66 effect on system performance 102 F Fast Find described 103 file fragmentation file recovery and 50 file segments rejoining 88 File Type Scan UnErase search option 51 File Type Search UnErase search option 82 File Type templates creating 84 files disappeared rescuing with Unerase 14 disappearing from desktop 82 erasing with Wipe Info 105 106 finding erased 50 fragmentation 95 97 grouped by optimization 99 placement during optimization 91 rejoining segments of unerased 88 unmovable 93 files damaged by virus 133 FileSaver files updated by Speed Disk 97 See Norton FileSaver 67 Finder bypassing floppy disk detection 70 bypassing removable media detection 70 Finder active while running Norton Disk Doctor 45 168 Search the online help index for more information finding missing disks with UnErase 89 FireWire devices wiping 108 floppy disks bypassing Finder detection 70 diagnosing 69 drives troubleshooting 59 file segments rejoin 88 recovered files too large to fit on 48 folders disappearing from desktop 82 erasing with Wipe Info 105 106 fragmentation files 97 report 95 free space consolidated by optimization 91 Full Protection level Norton AntiVirus 22 G general preferences in Norton AntiVirus 121 General Use profile Speed Disk 99 Government Wipe See Security Wipe 111
13. It works with a wide range of removable media including Zip disks Jaz drives and CD R RW discs You can even use it to back up to a secure site over the Internet For information on installing and using Retrospect Express see Chapter 8 Retrospect Express quick start on page 139 Installing Norton SystemWorks for Macintosh For late breaking information and installation troubleshooting tips see the Read Me file on the CD Insert the CD into your CD ROM drive and double click the Read Me file Starting from the CD If you suspect that your hard drive is damaged or infected by a virus you can use the Norton SystemWorks for Macintosh CD to start your computer Installing Norton SystemWorks for Macintosh To start your computer from the Norton SystemWorks for Macintosh CD 1 Insert your Norton SystemWorks for Macintosh CD into the CD ROM drive Restart your computer from the Norton SystemWorks for Macintosh CD by using one of the following methods On the Special menu click Restart while pressing the C key on the keyboard On a Macintosh computer with a third party or external CD ROM drive go to Control Panels click Startup Disk and select the Norton SystemWorks for Macintosh CD as your Startup Disk Close the Startup Disk control panel On the Special menu click Restart You can tell that your computer has restarted from the CD because the Norton SystemWorks for Macintosh pattern appears in the backgro
14. To prevent Extensions and Control Panels from loading hold down the Shift key while restarting your computer Finding information with Fast Find Finding information with Fast Find Fast Find helps you find and manage files quickly and easily It quickly searches one or more mounted devices including network drives for the file of your choice It also lets you view file contents and information As the number of files on your disk increases finding the one you want can become difficult Fast Find lets you search local hard disks removable disks and network drives It can also search in the background while you are using another application Use Fast Find to Locate files or folders a View documents without opening the application that created them a Launch documents and applications a View or change a file s technical information Modify a file or folder icon m Search for files by their Type or Creator signature For details on using Fast Find see the chapter Fast Find in the Norton Utilities for Macintosh Reference Guide on the CD Displaying read write activity with DiskLight DiskLight lets you know when a drive hard disk removable disk CD ROM drive or other storage device is being accessed locally or over a network by flashing an icon in the menu bar For details on using DiskLight see the chapter DiskLight in the Norton Utilities for Macintosh Reference Guide on the CD Era
15. Unfragmented files have a greater chance for recovery Use Speed Disk on a regular basis to reduce file fragmentation See Optimizing disks files and free space with Speed Disk on page 91 for more information Note If you cannot find a file but you do not think it was erased try using Fast Find before using UnErase For more information see Finding information with Fast Find on page 103 Recovering data with UnErase To UnErase files with the contextual menu 1 2 3 4 Press the Control key and click the disk on which you want to locate erased files Help Open Eject Get Info gt Label gt Make Alias Put Away Add To Favorites Index selection Attach a Folder Action Disk Doctor Scan Norton Menu Virus Scan Repair Optimize Recover Files Wipe Unused Space About Norton Menu On the Norton Menu click Recover Files In the UnErase Search dialog box locate the file you want to recover Follow the instructions in To UnErase files below To UnErase files 1 Inthe Norton Utilities main window click the UnErase icon 2 Inthe UnErase main window select a volume to search Erased files search Select the disk to search for erased files Scroll to view all available volumes Select a disk to Gm Hara Diskoo1 search for erased files 3 E Norton Utilities CD Qa Harmmer52
16. a Use the Detail View to view details of each block in the disk map i Detail Yiew Block 92 691 File TattleTech 2 59 D Kind Application For more information see Using advanced options in the chapter Speed Disk in the Norton Utilities for Macintosh Reference Guide on the CD Using built in Speed Disk profiles 98 You can use Speed Disk built in profiles to specify how files are optimized You can also customize your own profiles For more information see the Norton Utilities for Macintosh Reference Guide on the CD Deciding which profile settings to use In general Speed Disk default settings for placing files provide the best performance Change the drive s default settings only if your files require special consideration For example if you use a disk utility that updates certain file dates even when those files have not been used you might want to limit optimization on these files so Speed Disk doesn t move them to the area of the disk reserved for frequently used files Optimizing disks files and free space with Speed Disk Choose from the following built in profiles General Use Optimizes and groups similar file types together Places free space in the middle of the drive Places items in the Trash and Temporary Items folders adjacent to free space so they will not cause the free space to fragment when they are deleted Multimedia Quickly maximizes adjacent free space without
17. the hard disk As they are created modified and deleted files can become larger and outgrow the original number of blocks allocated for them on a hard disk or become smaller and no longer need all of their allocated space For growing files the Mac OS file system must find a new location for the overflow parts For shrinking files empty space might be left behind Over time fragments of a file might be scattered in different areas of the hard drive away from the original location of the file These multiple file fragments are tracked in the disk catalog Speed Disk maximizes disk drive performance It measures file fragmentation defragments files and optimizes placement of files on disk according to the selected profile Defragmentation vs optimization The terms defragmentation and optimization are often used interchangeably However they are not the same a Defragmentation is the process of rearranging the way files are organized on a hard drive so that the data comprising each file is stored in contiguous disk blocks Optimization maximizes the usable free space on a hard drive and groups files based on how they are accessed The most frequently 91 Enhancing performance and security 92 used files are placed where they can be accessed in the shortest time Infrequently used files are placed out of the way Free space is consolidated to avoid fragmenting newly added files and extra space is added after major data
18. 5 00 7 0 085 wirscan1 dat 10 5 00 7 0 085 Export ANTIVI R us 3296 virus names found Current Files To make sure that you have the latest virus definitions run LiveUpdate For more information see Keeping virus definitions and program files current on page 29 To view virus names 1 On the Tools menu click View Virus Definitions Info 2 Inthe Virus Definitions Info dialog box do one of the following m Click Export to export the virus list to a text file and specify where to save the file Open the exported text file in a word processing program to print it m Click Search to search for a specific virus name In the Virus Name Contains field type the name or part of the name and click Find Because of the large number of viruses the Virus Definitions Info file does not include descriptions of each virus The Symantec AntiVirus Research Center Web site contains a list of all known viruses and related malicious code along with descriptions Looking up virus names and definitions Looking up virus definitions on the Symantec Web site You can view descriptions of different Macintosh system viruses in the Virus Encyclopedia on the Symantec AntiVirus Research Center Web site To view the latest virus descriptions 1 Point your browser to the following Web site http www sarc com Click the link to the Virus Encyclopedia 3 Type a virus name to search or scroll through the alphabetical list to lo
19. Guide pdf To respond to a repair alert message Do one of the following m Click Fix to repair the error for the first selected file m Click Fix All to repair errors in all the listed files 47 Emergency data recovery and troubleshooting a Click Continue to skip the repair and continue diagnosing the disk m Click Alias or Alias All to create aliases for files that Norton Disk Doctor can t repair immediately m Click Stop to end the session If Norton Disk Doctor cannot fix the error it informs you of the problem and makes a recommendation 2 Click View Reports to see which files were fixed For more information see Using Norton Disk Doctor on page 69 If Norton Disk Doctor can t fix a problem If the error cannot be fixed Norton Disk Doctor provides other options For more information see Chapter 4 Repairing and recovering disks files and data on page 67 Recovering files with UnErase 48 If you have accidentally deleted files or files are missing try using UnErase Although UnErase has powerful data recovery capabilities basic operation is simple and almost completely automatic Warning Although you can recover an erased file to the same disk it is safer if you specify a removable disk or another hard disk if you have one When you recover to the same disk you jeopardize your chances of recovering other erased files If you choose to recover to a floppy disk and the file
20. Norton Disk Doctor 69 72 Speed Disk 94 Volume Recover 52 Wipe Info 107 108 Startup Disk alternative methods of restarting 20 Control Panel 19 selecting with Control Panel 20 startup disks Volume Recover and 52 subscribing to virus definitions 23 Superdisk as startup disk 20 Support Dantz Development for Retrospect Express 164 Symantec AntiVirus Research Center www sarc com 129 Symantec AntiVirus Research Center SARC 128 Symantec Service and Support Web pages 25 Symantec Web site 27 connecting with America Online 27 Late Breaking News 27 registration 25 virus definitions 129 Syquest cartridge wiping 108 system files replacing 65 System folder on CD 15 System Info running tests 102 System Info results listing 102 system requirements in Read Me file 16 Retrospect Express 139 T Technical Support 159 technical support Dantz Development 163 for Retrospect Express 164 temporary files deleting before optimization 92 Text Search UnErase search option 51 83 The 35 Trash Can recovering files from 86 Wipe Info 105 111 troubleshooting hardware problems 59 66 Norton Utilities for Macintosh 21 preliminaries 57 problems after adding new devices 58 66 procedures 63 66 172 Search the online help index for more information U UnErase and Norton FileSaver 67 described 72 emergency use 41 file not found 50 File Type templates 84 filters applying or removing 80 main window 49 recovering erased f
21. Please view the respective Read Me documents in the installed folders to see all changes brought about by these updates It is recommended that you restart your computer Summary of installed Symantec products Product Name Installed Version Status LiveUpdate for Macintosh 6 Patch was run Norton Antivirus for Macintosh i Not updated Norton Utilities for Macintosh A Up to date Virus Definitions Up to date To update program files with LiveUpdate 1 On the Norton SystemWorks main window click LiveUpdate Click Update Everything Now To specify what to update during the current session click Customize This Update Session For more information on this option see Customizing a LiveUpdate session on page 33 To open the LiveUpdate Scheduler and schedule LiveUpdate events click Schedule Future Updates For information on scheduling see Scheduling LiveUpdate on page 33 Click Close If LiveUpdate tells you that you need to restart your computer click Restart On the File menu click Quit Emptying the Trash after a LiveUpdate session After you update program files with LiveUpdate there are items in the Trash LiveUpdate moves the older discarded files to the Trash Empty the Trash If you haven t already restarted after installing the application you might get a message that these files are in use After you restart your computer you can empty the Trash 31 Keeping virus definitions
22. SS cD Retrospect Express Spring Cleaning Documentation Recover files that have been accidentally deleted Receive notification of product updates and schedule Protect disks from viruses and repair infected disks Note Requires installation of Norton AntiVirus for Macintosh Emergency data recovery and troubleshooting 5 From the Norton Utilities main window you can a Run Norton Disk Doctor See Repairing damaged disks below m UnErase recently erased files See Recovering files with UnErase on page 48 m Run Volume Recover to restore an entire disk See Using Volume Recover to restore FileSaver information on page 52 Repairing damaged disks If you have a damaged or crashed disk start up or restart from the CD and run Norton Disk Doctor See Starting and running Norton Utilities from the CD on page 42 Note When booted from the CD Norton Disk Doctor can repair damage to disks formatted under most Mac OS versions For more details please see the Read Me file The type of damage determines how much data is recoverable However if the disk was protected by FileSaver chances are good that the disk can be repaired or recovered quickly and easily Norton Disk Doctor checks your disk for damage and asks you for permission before repairing any damage Depending on the type of damage Norton Disk Doctor might tell you to run Volume Recover or UnErase In these cases you can start the pr
23. Selected Set list select one of the locked sets indicated with a padlock icon Restart the computer with this set If your computer behaves normally you ve identified the problem as an extension conflict More troubleshooting procedures 4 Go back to the Extensions Manager and start adding extensions back to your Selected Set You will need to restart each time for the change to take effect For more information on system alterations refer to your Macintosh documentation More troubleshooting procedures If your problem still exists and you have eliminated the more common sources of problems you should begin serious troubleshooting procedures The following procedures explain the typical things that an experienced technician might try in the order he or she might try them If your problems are simple you won t have to go beyond the first procedure Replace a damaged disk driver Replacing a disk driver is potentially dangerous because if it is done incorrectly it will format your startup disk The procedure described next is an outline of the most typical steps for replacing a driver The exact procedure varies with each disk drive manufacturer so you should refer to the user s guide that came with your hard disk for detailed instructions on how to update your device driver To replace a driver 1 Start your Macintosh using the disk containing the setup utility that was used to format your hard disk If you sti
24. Software Follow the procedure from Registering Norton SystemWorks for Macintosh on page 25 to enter registration information 27 Installing Norton SystemWorks 6 Click Submit Registration 7 Disconnect from AOL 28 C H A P T E Keeping virus definitions and program files current LiveUpdate can be used to keep your virus definitions files and program files updated If you have an Internet connection LiveUpdate is the most efficient method to update your files If you use America Online AOL as your Internet Service Provider ISP you must log on to AOL before you use LiveUpdate For more information see Using LiveUpdate with America Online on page 37 About LiveUpdate Symantec provides online access to updated program files with your subscription Using your existing Internet connection LiveUpdate connects to the Symantec LiveUpdate server checks for available program updates then downloads and installs them You can run LiveUpdate manually or use the LiveUpdate scheduler For more information see Scheduling LiveUpdate on page 33 If you have Norton SystemWorks for Macintosh installed LiveUpdate also updates virus definitions files and Norton SystemWorks program files as well as its own program files 29 Keeping virus definitions and program files current Updating You can have LiveUpdate look for updates to all files at once customize your update selection or sched
25. Z When you click a file in the top part of the window its last known location appears in the lower part of the window m To sort the UnErase Search window listing click the Name Size Modification Date or Recoverability column title m To view more information or the contents of an erased file select the file and click Get Info or View Contents For more information see Viewing an erased file s information on page 77 m To eliminate unrecoverable files from the erased file list on the Tools menu click Hide Unrecoverable Files Select one or more files to recover m Shift click to select several adjacent files Command click to select non adjacent files Recovering data with UnErase Click to recover selected files Location of selected file before it was erased Summary of files found and filtered 5 Names or number of files being recovered Name of volume you are recovering from Select a location for the recovered files 6 A selected file s last location appears in the lower part of the UnErase Search window UnErase Search Search Complete Macintosh HD Name Size Modification Date Recover abilit Ed MathCommands Friday July 18 1997 Sunday September 3 2000 Sunday September 3 2000 Monday May 19 1997 centipede_pix Es cent_app window Symbols fm Norton AntiVirus Activity Log Good Good Thursday August 24 2000 Good
26. and next to it is a resource fork with a Photoshop icon and the name Cover Photo rsrc it is likely that these two forks belong to the same file Ifyou have sorted the list of files you will need to restore the order in which the files were originally found before you can see which forks lie next to each other To do this Option click any unselected column heading This removes any sorting from the list m If you cant find a resource fork to help you name a file you can rename a data fork once you have established the contents of the file Once you have recovered the file open it and use the Show Contents command to help identify it To join a single resource and data fork 1 In the UnErase Search window on the Tools menu click Join Forks Click Select File and navigate to the file whose forks you want to join 3 Select a single resource fork and a single data fork Command click to select non adjacent files 4 When you have selected exactly one of each fork type click Join Forks on the Tools menu The original name of the file is filled in for you if you wish you can enter a different filename 5 Click Save to rejoin the file If you have already recovered the files to be joined follow the next procedure 87 Repairing and recovering disks files and data To join resource and data forks of recovered files 1 With the UnErase main window open choose Join Forks from the Tools menu Do the following in the
27. and program files current Reading the LiveUpdate What s New file LiveUpdate places a What s New file on the Desktop This contains details of what files were updated by LiveUpdate To read the What s New file a Double click the file to read about the contents of the updated files The file opens in SimpleText To close the What s New file m Press Command Q to quit SimpleText To delete the What s New file m Drag it to the Trash Checking version numbers and dates 32 LiveUpdate lets you know if your program files are up to date by displaying the version numbers and the status You can also check the program file and virus definitions in the application s About box accessible from the Apple menu To view an application s About box 1 Start Norton SystemWorks 2 On the Apple menu click About Norton SystemWorks The About box lists version number and copyright dates 3 When you ve finished viewing the About box click OK Customizing a LiveUpdate session Customizing a LiveUpdate session To update only one or two items select them and omit the items you don t want to update LiveUpdate LiveUpdate Creation Date size installed Version Latest Version a Select items to LiveUpdate 1 6 1 Update Mon Oct 30 2000 update during the Updates LiveUpdate 1 6 0B22 to 1 6 1 current session A diy Norton Antivirus 7 0632 Update Mon Oct 30 2000
28. any disks that are inserted You can see and change what is protected and where the SafeZones are through the general or custom preferences Turning Auto Protect on or off with the Control Strip Norton AntiVirus installs a Control Strip module so that you can turn Auto Protect on or off without opening the Control Panel or the Norton AntiVirus application Turn E Auto Protect On Auto Protect Auto Protect Off on or off EJE Cji Auto Protect Control Strip icon You must have the Control Strip Control Panel enabled To enable the Control Strip 1 Click Control Panels Click Control Strip 3 Make sure that Show Control Strip is selected or that a Show Hide Control Strip hot key is defined To turn Auto Protect on or off from the Control Strip 1 Click the Control Strip Click the Auto Protect Control Strip module 3 On the popup menu do one of the following m Click Auto Protect On m Click Auto Protect Off 120 Setting general and custom preferences Setting general and custom preferences General Preferences Open Custom preferences Custom Norton AntiVirus NAS Preferences Select different groups of preferences Open General preferences 1 2 3 You can change the general settings that were set up when you installed Norton AntiVirus for Macintosh To set Norton AntiVirus preferences On the Preferences menu click General Preferences
29. doesn t appear in the Norton Disk Doctor window it might be damaged Choose Show Missing Disks from the Disks menu For more information see Locating missing disks on page 89 Click Done to close the Summary window On the File menu click Quit or press Command Q to close the window To scan for viruses In the Norton SystemWorks main window select the disk to scan Click Scan Repair If a virus is found during the scan and auto repair is turned on Norton AntiVirus repairs it automatically If auto repair is turned off click Repair to try and repair the infected file If the infected file can t be repaired Norton AntiVirus tells you what to do when you click the infected file For more information see If a virus is found while scanning on page 133 If the Virus Scanning Preferences do not include repairing infected files automatically the Scan Repair button name is Scan For information on Virus Scanning Preferences see Selecting a virus protection level during installation on page 21 and Turning Auto Protect on or off with the Control Strip on page 120 Installing Norton SystemWorks for Macintosh To install Norton SystemWorks for Macintosh 1 Insert the Norton SystemWorks for Macintosh CD into the CD ROM drive If the CD window doesn t open automatically double click the CD icon to open it DO 0 Norton SystemWorks CD 8 x 36 items 525 MB available SYMANTEC Norton System
30. in PRAM becomes corrupted you can clear this information and replace it with new information Tip If your computer consistently does not retain the current date and time when you turn the computer off your PRAM battery might need to be replaced Since resetting the PRAM resets the memory in your computer some system settings such as disk cache mouse speed menu blinking time zone and others will need to be reconfigured after this procedure To reset PRAM 1 Restart your computer while holding down the Command Option P and R keys 2 As the system begins a restart you will hear the startup chime repeat Continue holding down the keys until the chime has sounded three or more times 3 Release the keys and the startup should complete More troubleshooting procedures Rebuilding the Desktop Desktop files are invisible files that help keep track of the files on each volume As you work with a volume information is added to these files If they are damaged they can cause startup problems Rebuild the Desktop once a month Norton Disk Doctor lets you use the Finder s ability to rebuild Desktop files for selected disks To rebuild the Desktop 1 2 Start Norton Disk Doctor On the Tools menu click Rebuild Desktop When you rebuild the Desktop any comments you have added to the files Get Info windows are lost since the Desktop file containing these comments is deleted If asked to confirm click O
31. in the chapter Norton Disk Doctor in the Norton Utilities for Macintosh Reference Guide on the CD If you are concerned about making a repair decision click Skip in response to Norton Disk Doctor repair dialog boxes After the disk examination is finished print the Norton Disk Doctor Report for reference before running Norton Disk Doctor again 71 Repairing and recovering disks files and data Disk Doctor report Click to view Norton When the scan is completed Norton Disk Doctor displays the summary Norton Disk Doctor Summary FB Minor Problems Found See the reports for more information Date Concition Macintosh HD Wed Sep 27 2000 12 14PM Minor Problems Found 7 To view the report click View Reports Norton Disk Doctor displays the report which you can view onscreen print or save to another file For information on Norton Disk Doctor reports see Viewing the disk report in the chapter Norton Disk Doctor in the Norton Utilities for Macintosh Reference Guide on the CD Recovering data with UnErase 72 Files emptied from the Trash remain on your disk until they are overwritten by other files UnErase can locate and recover deleted files that are not overwritten It can also salvage data from an irreparably damaged disk Use UnErase when you have m Deleted files that you need to recover m Suffered irreparable damage to a disk and need to recover files or data
32. is too big UnErase splits the file across as many disks as needed See Rejoining file segments on page 88 for directions to rejoin a file that has been split Recovering files with UnErase To UnErase files 1 Inthe Norton Utilities main window click UnErase 2 Select the drive to search for lost files Erased files search Select the disk to search for erased files My data Sentinel 63 Norton SystemWorks CD Quick Search If Norton FileSaver is installed UnErase uses Norton FileSaver technology to enhance the search for erased files 3 Click Quick Search UnErase searches the selected disk for erased files and displays the results in the UnErase Search window with an estimate of each file s recoverability UnErase Search B Choose a search method from the Search cols G Macintosh HD pop up menu fame re E S A ache183136 gif 87 bytes Thursday September 14 2000 Good Erased files 5 cache183186 gif 141 bytes Thursday September 14 2000 Good appear in the list o Forw_up gif Monday September 4 2000 Poor CI Guide Files Wednesday August 30 2000 GI Norton Antivirus Res Friday August 25 2000 GE norton utilities Thursday August 10 2000 Last location of selected file O Internet C internet Applications Location of file L Netscape Communicator Folder before it was ette erase
33. leave 142 0 M free on the destination Insert the first disk or cartridge from the backup set in your backup device and click Restore Restoring your computer from a partial backup Restart and rebuild the Desktop After restoring your hard drive you must rebuild the Desktop You can use the Rebuild Desktop command in Norton Disk Doctor to do this To rebuild the Desktop 1 Start Norton Disk Doctor 2 On the Tools menu click Rebuild Desktop When you rebuild the Desktop any comments you have added to the files Get Info windows are lost since the Desktop file containing these comments is deleted If asked to confirm click OK If you don t want to see this alert the next time you rebuild the Desktop click Don t show this alert again The Desktop files of the selected volumes are made visible and moved to the Trash and the disks are unmounted After the computer starts and rebuilds the Desktop use the Date amp Time control panel to set your local time and time zone and if necessary change the Daylight Saving setting Your computer is now ready to use For more information on starting and running Norton Disk Doctor see Using Norton Disk Doctor on page 69 Restoring your computer from a partial backup If you have not been backing up all of your files only a subset of files and a disaster occurs you would restore your computer from a partial backup For example if you have been backing up docume
34. restore FileSaver information 2 Click Search Volume Recover lists the FileSaver information files it finds Volume Recover B FileSaver rescue information saved on Zip 100 vo LU M E 6 days ago Thu Sep 21 2000 3 37PM Zip 100 7 days ago Thu Sep 21 2000 12 40 AM Zip 100 RECOVER ala Search More Search more to see if additional FileSaver information can be located Restore If the located FileSaver rescue information is for the volume you want to recover select the most recent FileSaver rescue information file m Click Search More if the located FileSaver information is not for the volume you want to recover or if you think that there is more recent FileSaver information for the volume m Click Search Entire Disk to have Volume Recover search the entire physical device m If no FileSaver information is found you can rebuild the directories m Always select the most recent file unless you know that your disk was damaged before that date and time In that case you should use the older file Warning If you must use an older FileSaver file to recover data you will be restoring your disk to the way it was on the date the FileSaver data was saved You will lose any changes to files created or modified after the date of that FileSaver file Click Restore to begin copying the FileSaver data to your disk Volume Recover displays a message reminding you that th
35. structures so that they can grow without immediately becoming fragmented again Optimization can improve performance after initial optimization and on a continuing basis Preparing for optimization Make the following preparations before optimizing any drives Before optimizing do this Why you should do it Run Norton Disk Doctor to identify and repair any bad blocks before running Speed Disk Delete temporary and obsolete files such as any Internet temporary files the Trash and so on Complete any major software installations or uninstallations before optimizing Although Speed Disk automatically checks for errors before optimizing it s best to run Norton Disk Doctor to identify and repair any bad blocks or other file or disk damage that could cause problems during optimization Running Norton Disk Doctor also ensures that lost file fragments are not included in the optimization For more information see Using Norton Disk Doctor on page 69 This avoids the extra work of optimizing obsolete unused and trash files that consume optimization time and resources Including these files in optimization means that useful space is occupied by useless files causing the drive to become refragmented when these files are emptied from the Trash or erased from temporary folders This reduces the necessity to reoptimize after the installation or uninstallation Typically installation processes create temporary fi
36. than to restore from a set that has many members and hundreds of backup sessions a Always store at least one backup set offsite to guard against fire theft and natural disasters a Take care of your backup media which can easily be damaged by the environment Media can also wear out after as few as several hundred uses With Internet backup sets the connection speed and the amount of space available to you on the FIP site will affect your backups You might not be able to back up all files and you might have to determine which of your files will be backed up For example the relatively slow speed of a modem might limit you to backing up only critical files while a faster Internet connection might allow you to completely back up your hard disk Limited space on the FTP site might also limit you to backing up smaller files or fewer files while unlimited space lets you back up everything even large files Use the software compression option when connection speed or disk space is limited a Periodically verify that your backups are working properly Always leave the Verification option on To check recent unattended backups for errors on the Window menu click Log Retrospect Express provides a Verify function that lets you verify that your backup media contains valid files Restoring your computer with the bootable CD after a disaster 148 Norton SystemWorks includes a bootable CD to help you restore your data after a disa
37. the CD If you can t start from the Norton SystemWorks for Macintosh CD 20 The System software included on the Norton SystemWorks for Macintosh CD might not be sufficient to start newer Macintosh models issued after the release of this version of Norton SystemWorks for Macintosh To find out if a newer CD is available contact Symantec s Customer Service For more information see Service and support solutions on page 159 Some third party CD drives cannot start a computer from a CD As an alternative to the CD set up another hard drive a partition on a hard drive or a removable disk such as a Zip or SuperDisk drive as a startup disk To set up another drive as a startup disk 1 Install your Macintosh OS System software to the designated drive Install Norton SystemWorks for Macintosh on the new startup disk 3 Restart your computer from the new startup disk to run Norton SystemWorks in an emergency 4 Use the Startup Disk Control Panel to set it as the startup drive by doing the following a Ona Macintosh computer with a third party or external CD ROM drive go to Control Panels b Click Startup Disk General troubleshooting suggestions c Select the Norton SystemWorks for Macintosh CD as your Startup Disk d Close the Startup Disk Control Panel and click Restart on the Special menu Your computer will start up from the designated volume Now you can install Norton SystemWorks General troubleshooting
38. window double click the Install Retrospect Express folder Double click the Install Retrospect Express program icon On the welcome window click Continue On the Dantz Software License click Accept On the Install Retrospect Express dialog box choose Easy Install or Custom Install from the drop down list m Easy Install Installs the main application help and documentation PDF a Custom Install Lets you install individual components including the main application help documentation the Shared Device Access Protocol SDAP system extension for USB and FireWire CD RW support and an extension to launch Retrospect Express when it s time to run a script The installer proceeds to install your selection When installation is complete you are prompted to restart Click Restart The Retrospect Express Folder appears on the Desktop Using Retrospect Express Using Retrospect Express To start and register Retrospect Express 1 In the Retrospect Express Folder on the Desktop double click the Retrospect Express application icon Retrospect Express The first time you start Retrospect Express you will be asked to register 2 Click Register Now Registration Retrospect Express Registration le To register your copy of Retrospect Express complete the form below cla ntz Then click Print for faxing or mailing or click E mail to send it using the Internet Fields with bold
39. you most likely will need to see a qualified technician Troubleshooting Hard disks If you are having a problem with your hard disk drive that Norton Utilities tools can t fix you might have a hardware problem Most internal or external hard disks display telltale symptoms Internal and external drives The access or busy LED might have suddenly stopped working or might be flashing repeatedly The sound the hard disk makes when it spins up and recalibrates might have changed or gone away Sometimes drives experience a problem known as stiction This is where the read write assembly gets stuck to the point that the platter no longer spins If the drive is external sometimes a gentle thump can free it up long enough for you to perform a backup This procedure is not entirely recommended nor is it a long term solution for as soon as you turn off the drive the problem will return External drives only The power LED or the hard disk indicator light doesn t light up This can happen when the hard disk s power supply fails Your data might be intact on the drive Have a technician investigate Floppy disk drives and other removable media devices Macintosh floppy disk drives can become dirty to the point that they will no longer recognize an inserted floppy disk If you experience this problem ask your technician if your drive can be cleaned Off the shelf drive cleaning kits are not a complete solution to this pro
40. 0 Quick Search If Norton FileSaver is installed UnErase uses Norton FileSaver Click to sea rch for technology to enhance the search for erased files erased files Scroll to see available volumes If the volume containing the missing file or data doesn t appear in this list see Locating missing disks on page 89 Click Quick Search 73 Repairing and recovering disks files and data Indicates the search for erased files is complete Select one or UnErase searches the selected disk for erased files and displays the results in the UnErase Search window with an estimate of successful recoverability more files View the contents of the selected file Get information about the selected file 74 UnErase Search B Customized Search el Click to use other Search Complete E ANO search techniques Click a column title MathCommands Friday July 18 1997 x to sort list F centipede_pix Sunday September 3 2000 cent_app_window Sunday September 3 2000 L i E symbots tm Monday May 19 1997 Estimated Norton AntiVirus Activity Log Thursday August 24 2000 recoverability Last location of selected file GS Macintosh HD Trash centipede_pix BE cent_app_window 4 264 items found O items filtered 65K selected Size of selected al View Contents files il Get Info Start Over J Filter List J
41. 227 7202 4 48 C F R 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 General This Agreement will be governed by the laws of the State of California This Agreement may only be modified by a license addendum which accompanies this license or by a written document which has been signed by both you and Symantec Should you have any questions concerning this Agreement or if you desire to contact Symantec for any reason please write Symantec Customer Sales and Service 20330 Stevens Creek Blvd Cupertino CA 95014 Copyright c 2000 Symantec Corporation and its licensors All rights reserved C O N T E Section 1 Getting started Chapter 1 Chapter 2 Installing Norton SystemWorks Welcome to Norton SystemWorks for Macintosh escscscccccces 13 If you have an emergency sssserssesrerireeisrrisreiererrsrerrrersreen 14 If your computer is infected with a VirUS wore 14 About your Norton SystemWorks for Macintosh CD cece 15 Other products on the CD nninnnncinnonconianannconan nan ronconanncarci ninio 16 Installing Norton SystemWorks for Macintos
42. 3 1 811 8033 Ireland Automated Fax Retrieval 31 71 408 3782 Mexico Symantec Mexico http www symantec com region mx Periferico Sur No 3642 Piso 14 52 5 661 6120 1 800 711 8443 Col Jardines del Pedregal Fax 52 5 661 8819 09100 Mexico D F Virus protection subscription policy 162 If your Symantec product includes virus protection you might be entitled to receive free virus protection updates via LiveUpdate The length of the free subscription could vary by Symantec product When you near the end of your virus protection subscription you will be prompted to subscribe when you start LiveUpdate Simply follow the instructions on the screen After your free subscription ends you must renew your subscription before you can update your virus protection Renewal subscriptions are available for a nominal charge To order a subscription do one of the following m Visit our Web site at http www shop symantec com Outside the United States contact your local Symantec office or representative Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice October 2000 S U P PO Dantz Development Corporation technical support For customers in the United States and Canada Dantz offers free standard support to all English speaking custome
43. 7 Configuring Norton FileSaver settings 0cccecceeceeeeseeteeenteeenes 67 Starting Norton Utilities for Macintosh oo cceeceeceeeseeeteeeseeeteenteeenes 68 Using Norton Disk Doctor seriis annaa nea et ni eaa 69 Recovering data with UnErase essssececscscscsrirrerrririreis 72 Viewing an erased file s information eessccccccecccsescererns 77 Filtering the erased files list o eener 78 Applying or removing a filter ee eeceeceeneeeteeteeeneeeeeenes 80 Performing customized searches oo ccccecceeceeeeeeeteeeteenteeeteesteesteeees 80 Performing Catalog File Type and Text searches cee 81 Creating File Type templates seneiccnnere iiime oranini 84 Chapter 5 Recovering files from the Trash oo cccceecceceeteeeeteeeteeeteeeneesttesteeees 86 Recovering data and resource forks snc 86 Joining resource and data forks oooooooncninnccnnnncnioncccononconnncconnnnins 87 Rejoininefile SeSmeEnts Lata eee ee eee 88 Locating missing disks peda wentieca dane esnun enable ised 89 Recovering FileSaver data with Volume Recover 90 Enhancing performance and security Optimizing disks files and free space with Speed Disk 0 91 Defragmentation vs Optimization wo ia i 91 Running Speed Disk oo cccccceceeseeceeeeeteetseeeeeteeneesteeneeeteeeenes 94 About the disk Map usina prnl 98 Using built in Speed Disk profiles icce 98 Creating custom Speed Disk profiles wo eee 100 Viewing computer statistics with System Info eeeeeee
44. Click Proceed A progress window appears while Retrospect Express backs up your files Depending on your backup device capacity and the size of the files being backed up Retrospect Express may request more media Later backups When you initiate a backup Retrospect Express remembers your previous choices and displays the summary window Upon executing Retrospect Express compares all of the files for this backup with all of the files that exist in this backup set If a file already exists and has not changed Retrospect Express does not copy it Click Preview for a summary of files that need to be copied This is called an incremental backup which Retrospect Express performs by default Scripting backups 146 Retrospect Express has scripts to automate backup operations A backup script contains much of the same information as an immediate backup summary including source volumes destination backup sets and file selection filtering Retrospect Express strategy Like an immediate backup a script can be executed manually by you at any time However a script can also be run by Retrospect Express according to a schedule you define Retrospect Express can start and run scripts while you are away from the computer An advantage of backup scripts is their ability to have multiple backup set destinations This lets you schedule backups to different sets of media on different days You can also schedule the following backups to the va
45. Include or Exclude to indicate whether to include or exclude the text from your display File Type Displays only the file types you specify Select the File Type checkbox then select a file type from the list Select whether to include or exclude these types of files from your display You can also specify a different File Type by clicking the Add File Type button For more information on adding File Type templates see Creating File Type templates on page 84 79 Repairing and recovering disks files and data Content Displays only those files whose contents match the criteria you specify Select the Content checkbox then enter the text you want to use as criteria Select whether to include or exclude this text from your display File Size Displays files whose size matches the criteria you specify Select the File Size checkbox select Less Than Or Equal To or Greater Than Or Equal To from the list enter a value in the text box and choose a measurement of bytes K kilobytes or MB megabytes 3 Click Apply Filter The filter is applied to the list of files in the current UnErase Search window The total number of files found and filtered appears in the bottom of the window Applying or removing a filter A filter is active until you remove it apply another filter or quit UnErase To remove a filter m From the UnErase Search window click Remove Filter To apply a different filter 1 From the UnErase
46. Join Forks dialog box a Click the first Select File button locate and select the data fork in the appropriate Recovered Files folder and click Open The file name appears next to the first Select File button b Click the second Select File button locate and select the resource fork in the appropriate Recovered Files folder and click Open The file name appears next to the second Select File button c Click the third Select File button and in the dialog box that appears select a location for the joined file enter a name for the joined file and click Save When you have identified the data fork resource fork and have entered a filename the Join button becomes available Click Join Forks UnErase displays the status of the joined file If the join is successful you should be able to open the file using the application that created it Rejoining file segments 88 If UnErase recovers an erased file to a floppy disk and the file is too large to fit on a single floppy disk UnErase divides the file into floppy disk sized segments You can rejoin these segments using the following procedure To rejoin file segments 1 Make sure you have the component files available and enough disk space for the restored files Insert the floppy disk with the first segment of the recovered file The first segment is named lt filename gt 1 with subsequent segments numbered consecutively On the Tools menu choose Join S
47. K If you don t want to see this alert the next time you rebuild the Desktop click Don t show this alert again The Desktop files of the selected volumes are made visible and moved to the Trash and the disks are unmounted If any disks cannot be unmounted you are notified Unable to unmount this disk for desktop rebuild You must restart this computer to complete the rebuild Gez Click Restart The Desktop files are rebuilt by the Finder during startup If you click Continue the unmountable volumes are remounted and the Finder rebuilds the Desktop files for those volumes On disks with open files the Desktop files are rebuilt the next time the computer is started Further options If you are still unable to start your Macintosh using your startup disk you might have a hardware problem that only a qualified service technician can fix It might still be possible to recover files from the volume even though 65 Emergency data recovery and troubleshooting you can t start from it See Performing customized searches on page 80 for directions on how to recover data from a damaged disk Reformat your hard disk 66 A hard disk can accumulate bad or weak sectors known collectively as bad blocks When this happens some sectors can no longer be accessed unless the hard disk is physically reformatted or low level formatted This procedure should only be used if you have exhausted all repair optio
48. Norton SystemWorks for Macintosh User s Guide Norton SystemWorks Norton SystemWorks for Macintosh User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Copyright Notice Copyright 2000 Symantec Corporation Documentation Version 1 0 PN 07 30 00439 All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make change without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Boulevard Cupertino CA 95014 Trademarks Norton SystemWorks for Macintosh Norton Utilities for Macintosh Norton AntiVirus for Macintosh LiveUpdate Norton Disk Doctor Speed Disk UnErase FileSaver Volume Recover System Info Wipe Info Symantec AntiVirus for Macintosh DiskLight Fast Find Norton Disk Editor Speed Disk Profile Editor Norton Tools are trademarks of Symant
49. Recover to restore FileSaver information By using Volume Recover to restore critical FileSaver information to a severely damaged disk you might be able to return the disk to a condition that Norton Disk Doctor can repair Normally you need to use Volume Recover only on the recommendation of Norton Disk Doctor However when you initialize a hard disk you can use Volume Recover directly or use Volume Recover to rebuild the entire volume For more information see Rebuilding directories on page 54 To use Volume Recover 1 Inthe Norton Utilities main window click Volume Recover You can also choose Volume Recover from the Norton Disk Doctor Utilities menu Volume Recover B Select a volume to recover Volume Name vo LU M E A Macintosh Ho Active System Disk RECOVER Zip 100 E yl 4 H li Click the Search button at the right to begin searching for FileSaver information on the selected volume Select the disk to recover Volume Recover will not recover your startup disk or locked disks If you select one of these disks the Search button is disabled If the damaged disk is a floppy disk or other type of removable disk insert it and select it in the list If you do not see the disk you want to select on the Tools menu click Show Missing Disks If the disk still does not appear see Locating missing disks on page 89 52 Using Volume Recover to
50. SE AND NONINFRINGEMENT THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE Disclaimer of Damages REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES NCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU N NO CASE SHALL SYMANTEC S LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and imitations set forth above will apply regardless of whether you accept the Software U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R 252 227 7014 a 5 and 48 C F R 252 227 7014 a 1 and used in 48 C F R 12 212 and 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 48 C F R 252 227 7015 48 C F R 227 7202 through
51. SI device ID conflicts m Check each SCSI device to make certain that it has a unique ID number from 0 to 6 If two numbers are the same reset one device to an unused number and restart If you have multiple SCSI buses make sure that no two devices on the same bus have the same ID SCSI termination problems 60 A terminator is a small piece of hardware that fits over the SCSI port connects to a cable or is part of the electronics of your SCSI device If the SCSI chain is terminated improperly it can hang up your computer and cause startup problems If you have more than one SCSI device you must be terminated twice at the beginning and at the end of the chain There can be no more than two terminators in a SCSI chain If you have an internal SCSI hard disk chances are that it is terminated automatically The user guide that came with the hard disk will normally contain information on how to change its SCSI ID and how to enable or disable termination Troubleshooting To resolve a SCSI termination problem m Check to see that the first and last device in the SCSI chain are terminated and the others are not USB issues For the most up to date solutions visit the Symantec Service and Support Web site where there are troubleshooting and knowledge base support links http www symantec com techsupp index html Using USB devices as startup disks Some USB devices cannot be used as bootable volumes on some Macin
52. Search window click Filter List In the Filter List dialog box uncheck any selected checkboxes 3 Click Apply Filter to remove the previously applied filter The total number of files found and filtered appears at the bottom of the UnErase Search window Performing customized searches 80 If a quick search does not give you the desired results you can customize a search to look for erased files or lost data A customized search might find erased files not found through a quick search A customized search is also the best way to recover files from a disk with irreparable directory damage Use a customized search when Norton Disk Doctor and Volume Recover can t restore your disk Performing customized searches There are several search methods to choose from If you do not find a file with the first method used you can try another or you can use multiple methods simultaneously Performing Catalog File Type and Text searches Select a checkbox to specify search criteria and move the related tab to the front Restart the UnErase search Use UnErase customized searches to suit your requirements If you cannot locate a file with a Quick Search but you remember the application used to create it try a File Type Search Use a Text Search to search for specific text within a file If the directories are damaged and you are trying to recover files then you should try the Catalog Search with Real and Erased Files options
53. To specify a Customized Search type 1 2 If you have already performed a Quick Search click Customized Search at the top of the window From the UnErase main window you can choose Customized Search from the Tools menu or press Command B o Customized Search Search on s Macintosh HD O erased files O real files Zip 100 Use one or more of the Search Types to find your files Criteria O File Type Search Not used oO Catalog Tree Search Not used O Text Search Not used Text Search The Catalog Search finds items in your Catalog Tree the directory structure that keeps track of file and folder locations on your disk Search within known catalog only Try this option first D Search entire disk for parts of the catalog tree Try this option only if you don t find the files you re looking for Note This option will significantly increase the length of a search search Search with customized settings By default the volume selected in the main window or Quick Search is selected Select the disk to search on 81 Repairing and recovering disks files and data 82 3 Select options to tell UnErase where to search m Erased Files UnErase looks for files in the unused erased files area of your disk If your disk is healthy select this option Real Files UnErase searches the currently used parts of your hard di
54. Trash The Wipe Info Trash can appears in the lower left corner of the screen arena Drag files or folders here TES for immediate eradication Gpe fare Trash To remove the Wipe Info Trash open the Options menu and click Remove Wipe Info Trash 111 Enhancing performance and security To use the Wipe Info trash a Drag a file or folder to the Wipe Info Trash for immediate eradication m Drag a disk icon to the Wipe Info Trash to wipe the free space on that disk The Wipe Info Trash behaves differently from the usual Trash If you drag an alias to the Wipe Info Trash you destroy the file that the alias represents not the alias If you want to throw away an alias but keep its file or folder do not use the Wipe Info Trash Instead choose Wipe Files and folders from within Wipe Info and select the alias file to be wiped Alternatively you can create an empty folder and place the alias to be wiped in that folder You can then safely wipe the folder containing the alias using Wipe Info Trash and the original will be unaffected Using contextual menus 112 You can access Norton Utilities commands from anywhere on your computer using contextual menus You access contextual menus via the Control key on your keyboard The following Norton Utilities commands are available on the Norton contextual menu m Disk Doctor Scan Launches Norton Disk Doctor and scans for problems on the selected disk selected This comman
55. Works a Norton SystemWorks Installer A a a MIA alem s Norte Sestemierks Read he Astraspect Express Install Retrospect Express Demos Freeware Spring Cleaning Administrator s Tool Norton SystemWorks In the CD window double click Norton SystemWorks Installer 3 Follow the prompts to progress through the information screens If you click Disagree on the License and Warranty Agreement the installation is cancelled 4 Do one of the following m For a full installation click Easy Install a To select individual components click Custom Install and select the components to install Confirm or specify a destination folder to which to install Follow the on screen instructions to complete the installation and then click Restart If you used the Startup Disk Control Panel settings to start your computer from the Norton SystemWorks for Macintosh CD restore the old settings before you restart 19 Installing Norton SystemWorks To restore your computer s settings 1 Go to Control Panels Click Startup Disk Click your hard disk to make it the startup disk Close the Control Panel a A W N On the Special menu click Restart After you restart if you have trouble ejecting the CD try one of the following m Press the CD ROM drive s eject button when your Macintosh restart chime sounds m On newer Macintosh computers with a slot loading CD ROM drive press the mouse button while starting up to eject
56. a nai 154 Get Retrospect Express running 0 0 eee ee rneeees 154 Restore Trom backup yee wena deanna een cern 155 Service and support solutions Dantz Development Corporation technical support CD Replacement Form Index 10 Getting started 12 CHA PT OE Installing Norton SystemWorks Welcome to Norton SystemWorks for Macintosh Norton SystemWorks for Macintosh is the smartest way to keep your Mac at its best This suite features Symantec s best selling software products for Macintosh systems Norton Utilities and Norton AntiVirus are integrated with a single installation procedure and access to both products from a single window Norton Utilities helps you optimize performance and solve problems easily This collection of software tools helps you repair and optimize disks recover lost data and prevent future problems Norton AntiVirus provides comprehensive virus prevention detection and elimination software for your Macintosh computer As the world s leading antivirus software for Macintosh systems it finds and repairs infected files to keep your data safe and secure Easy updating of virus definitions and program files over the Internet keeps Norton AntiVirus prepared for the latest threats In addition there are two other leading utilities on the Norton SystemWorks CD Aladdin Spring Cleaning lets you uninstall old programs and their associated files safely and completely and remove the cl
57. ack up files to a backup set the Directory p p Backup Copy files to a set of media or the Internet Restore files from a backup set Recreate a disk or retrieve files and folders Restore Duplicate one volume to another Duplicate Make an identical copy of a desktop disk or folder Archive files to a backup set Move files to a backup set removing originals The Directory is similar to tabbed folders in a file cabinet By default the Immediate tab is selected Its name is in boldface to indicate that Immediate is the front tab Click a tab to switch to a different tab in the Directory Each tab displays a brief summary of its contents at the top with buttons along the right To the left of each button is a description of its action Each button s function requires additional steps and involves more windows or dialog boxes and buttons 142 Quick tour Quick tour This section introduces you to the basic backup operations of Retrospect Express and walks you through a tutorial in which you perform your own simple backups Have your computer with a connected backup device and media ready This tour does not use the Internet which is introduced in the Retrospect Express User s Guide However Internet backups work in much the same fashion To perform a backup 1 2 The volume selection window additional volumes might appear depending on your computer s configuration The selected volume is highlighted i
58. age 41 Assess the current state of the hard disk If you were able to repair all damage and no low level problems are found stop here You do not need to restore or reformat your hard disk If you could not make any repairs with the disk utilities or if the hard disk does not mount on the Desktop you might need to reformat your hard disk If you were able to repair some damage but problems remain with the hard disk you might need to reformat it Safeguard your data first by backing up your repaired hard disk Make new backups before reformatting Make two new backups with the verification option on to different backup sets Do not perform a recycle backup to an existing backup set as the damaged drive might not contain all of your files and you don t want to erase your previous backups Once you are sure you have redundant backups of your data copy your backup set catalogs to a floppy disk removable cartridge or to the server 149 Retrospect Express quick start Reformat the disk If the Norton SystemWorks utilities procedures could not fix the disk you might have to reformat it in order to prepare it for restoration Warning Formatting a hard disk destroys all data stored on the disk If you are not sure whether you should format your hard disk contact its vendor for assistance To reformat the disk use the formatting software that came with the hard disk or use the Drive Setup application included wi
59. airing damaged disks ooo ce cececceesesereeeceecteeeteeeeteesteesneesteesneeenss 44 If an Error is FOUN dico dani dect Tecna 47 R covering files with UnErase ssctewesereesiee baeeeiearapsee ieee ia 48 If an erased file is not found wo eee eee enteenteeeeenteeeteetteeeees 50 Using Volume Recover to restore FileSaver information 0 52 Rebuilding directories cece eeceecceeeseseeeeeeeeeeeeenseenseenieseneeeneeeees 54 Troubleshooting ista an 56 Things you might need vii tia 56 Birst things first O id 57 Isolate the problem ita ie 57 Cheek all CADIES tisular ta its 57 Have you added anything new lately ooo eeeeeteeetteetees 58 Is it a hardware problem srne a 58 SCSI device conflicts rocio aiii drenan dsc cias 60 SCSI termination problenas ideni eien e ce ios ie 60 USB ASES iia o 61 Fire Wire device problems ermitas dior eeda 61 Extension conflicts occ ccececeeceeeeeeeeneeneeeteeseeteeneeeneeteeeteeteeeeeeens 62 More troubleshooting procedures pvssisnnnsckerenn e aie 63 Replace a damaged disk driver s es 63 Zap the PRAM reset Parameter RAM wu ccc eeeeeeeeeeenes 64 Rebuilding the Desktop wo cccecceseceeeceteeteteeeeeeteeeetenteeensesentees 65 Further Options derrotadas aatact aati rias 65 Reformat your hard disk cccccececcecceeceesseeseeneeeseeseeteeeteenteneeens 66 Repairing and recovering disks files and data About Norton FileSaver c cccccccccccccceescsseseeseeseeseessusenesnecesaeeseeseereoes 6
60. backup Now that your hard disk is working again and Retrospect Express is available along with your backup catalogs you can restore your hard disk 1 3 Selecting a backup set and Snapshot 4 5 On the Immediate tab click Restore JE Choose the restore type LE Restore an entire disk Restore a disk to the state it was in when backed up Q Restore files from a backup Restore one or more files using a Snapshot the complete list of disk contents for each backup Q Search for files and folders Restore files or folders from any backup Search for files across multiple backup sets Cg Check Restore an entire disk Click OK Restore from Backup Source Ja Source Snapshot for Restore pd Select a backup set and Snapshot then click OK A Simple Plan Backup Set A Current Snapshots in Backup Set A Andalusia 12 31 1999 11 59 AM Za eee F gt oo 12 31 1999 11 50 AM em Startup Drive 911 41 4M In the top part of the Restore from Backup Source window select the backup set that has your most recent backup of the newly repaired hard disk In the bottom portion of the Restore from Backup Source window select the most recent Snapshot of the newly restored hard disk 155 Retrospect Express quick start Destination Selection window Restore summary 156 6 Click OK Destination Selection is Destination for Rest
61. be a registered customer in order to receive CD replacements FOR CD REPLACEMENT Please send me ___ CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributer Briefly describe the problem SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 FL 6 GA 4 lA 5 IL 6 25 IN 5 KS 4 9 LA 4 MA 5 MD 5 ME 6 MI 6 MN 6 5 MO 4 225 NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 25 VA 4 5 WA 6 5 WI 5 Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA WI CD Replacement Price Sales Tax See Table Shipping amp Handling TOTAL DUE El E FORM OF PAYMENT CHECK ONB Check Payable to Symantec Amount Enclosed Visa Mastercard __ American Express Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 175 West Broadway Eugene OR 97401 3003 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and No
62. blem If a floppy happens to get stuck in a drive take great care in removing it The read write head assembly is very delicate and most damage suffered here is not covered under Apple s warranty plan Other removable media drives might require special cleaning procedures Refer to your manufacturer s instructions Macintosh main logic board Some sad Macintosh codes those containing an F within the first eight characters can be rectified using Norton Utilities for Macintosh or the formatting software for your hard drive Those that cannot usually indicate that a problem exists with ROM RAM or elsewhere on the main logic board 59 Emergency data recovery and troubleshooting SCSI device conflicts The Macintosh locates and communicates with SCSI devices such as hard disks scanners and CD ROM players by using a SCSI ID number The SCSI devices are connected to each other creating a chain through which the Macintosh can communicate with any device Each device must have a unique ID from 0 to 6 On a Macintosh with built in SCSI your Macintosh is always device number 7 the internal hard disk is usually 0 and a factory installed CD ROM drive is usually 3 Most external hard disks and other SCSI devices have a switch on the back with which you set the ID number Depending on the type of SCSI card you have installed in your computer you can have between 6 and 16 SCSI devices on a single SCSI bus To resolve SC
63. build the Desktop See Restart and rebuild the Desktop on page 153 157 Retrospect Express quick start 158 S U P PHO Service and support solutions Service and support information is available from the Help system of your Symantec product Click the Service and Support topic in the Help index Macintosh users can click the About command on the Apple menu and then click Info to view Technical Support and Customer Service contact information Technical support Symantec offers several technical support options m StandardCare support Connect to the Symantec Service amp Support Web site at http service symantec com then select your product and version This gives you access to product knowledge bases interactive troubleshooter Frequently Asked Questions FAQ and more m PriorityCare GoldCare and PlatinumCare support Fee based telephone support services are available to all registered customers For complete information please call our automated fax retrieval service at 800 554 4403 and request document 933000 For telephone support information connect to http service symantec com select your product and version and click Contact Customer Support m Automated fax retrieval Use your fax machine to receive general product information fact sheets and product upgrade order forms by calling 800 554 4403 For technical application notes call 541 984 2490 159 Service and support soluti
64. can the volume and display the files chosen then close the window The Immediate Backup window lists the number and total size of the files to be backed up which should be all of the files on the source volume Immediate Backup Ready to Execute _Backup_ Verify your choices then click Backup gt Sources ei cd Startup Drive E Destination y S Backup Set A Selecting 2 All Files Preview _ Startup Drive 16286 files 186 100 total 16286 files 1 86 100 Options Verification On Software data compression 14 The top of the window should say Ready to Execute If it does not Retrospect Express prompts you for whatever else is needed for execution Click the appropriate button to provide the necessary information 15 Click Backup A dialog box appears asking if you want to execute the backup operation 145 Retrospect Express quick start The media request window for a CD R backup set 16 Click OK Backup SetA Please choose a new disc Proceed It will be named 1 Backup Set A A about 1 1 G remaining to store Eject No media Sony CDU 926 SCSI 1 5 AA Device Status Erase 17 Insert a new or erased disk or CD in the backup drive Use only a blank disk or CD or one with unwanted data because any files will be deleted 18 In the media request window select the new media 19
65. cate a virus 4 Click a virus to read its description Fine tuning Auto Protect performance If you choose the highest level of automatic protection you might notice that your computer s performance is affected during some activities If you have Norton Utilities for Macintosh installed on your system the FileSaver Control Panel combined with Norton AntiVirus Auto Protect generate activities that might cause performance impairment if you have set maximum protection for each program Both FileSaver and Auto Protect scan your disk and keep track of current and deleted files You have a variety of options for fine tuning the protection activity Before making adjustments try to determine the activity that seems to cause performance impairment and make adjustments related to that activity If you notice a decrease in your computer s performance lower the levels of protection for Auto Protect and the level of scanning for FileSaver To minimize protection levels in Norton AntiVirus m Inthe General Preferences dialog box lower the protection level by doing the following m Under Automatic protection level click Minimal Protection or No Protection a Under Scanning level for compressed files click Do not scan compressed files a Inthe Custom Preferences dialog box lower the protection level in each area doing the following 129 Protecting disks files and data from viruses 130 m Prevention preferences Turn
66. cts 62 66 Startup Disk 19 testing effect on system performance 102 Control Strip Norton AntiVirus Auto Protect 120 creating Wipe Info Trash 111 Custom Install 19 custom preferences in Norton AntiVirus 121 custom profiles in Speed Disk 100 customer service Dantz Development 164 Search the online help index for more information 167 D Dantz Development 163 support for Retrospect Express 164 data making unrecoverable 112 wiping disk free space 104 109 data and resource forks recovering 86 data forks File Type and scans 86 88 joining with resource forks 87 definitions virus 23 Desktop rebuilding 65 device drivers replacing 63 devices updating driver software 21 devices See specific device names directories restoring with Volume Recover 54 disk map Speed Disk 98 Disk Resizing profile in Speed Disk 99 disks adding custom 89 diagnosing 69 72 examining with Norton Disk Doctor 69 finding missing Norton Disk Doctor 45 Volume Recover 52 with UnErase 89 reformatting after Wipe Entire Device 108 repairing damaged 44 restoring 52 54 viewing details in Speed Disk 98 wiping entire 106 wiping free space 104 109 Documentation folder 15 E Easy Install 19 editing scheduled events 127 ejecting CD 20 email attachments scanning for viruses 125 emergency recovery methods in Norton Utilities 41 erased files filtering the list 78 searching for 80 86 viewing information about 77 Erased Files UnErase search option
67. d 2 Forw_up gir 2 734 items found O items filtered 1K selected J View Contents E et wto The following are other ways to view erased files Estimate of successful recovery m Click a column title Name Size Modification Date or Recoverability to sort the UnErase window listing m Select a file in the UnErase window and click View Contents to view the contents of a file 49 Emergency data recovery and troubleshooting m Select a file in the UnErase window and click Get Info to get information about an erased file If the files are not found you can perform a more customized search For information about this and other UnErase search and rescue techniques see Performing customized searches on page 80 4 Select an erased file and click Recover The Recovery Destination dialog box appears with a confirmation of the files to be recovered and the disk to which you are recovering Files are recovered to a Recovered Files folder on your hard disk Chances of recovering data are much stronger when FileSaver is actively protecting your computer For more information see About Norton FileSaver on page 67 Use Speed Disk regularly to reduce file fragmentation and improve your chances of recovering your files in case of catastrophic directory damage Unfragmented files have a greater chance for recovery See Optimizing disks files and free space with Speed Disk
68. d is only available when you have a disk selected a Optimize Launches Speed Disk and optimizes the selected disk a Defragment Launches Speed Disk and defragments the selected files m Recover Files Launches UnErase performs a Quick Search and shows the files found a Wipe Wipe Unused Launches Wipe Info and wipes the selected file or folder If a disk is selected the unused free space is wiped Using contextual menus To use the contextual menu 1 2 3 Press the Control key and click anywhere on the Desktop Depending on where you click different options appear on the menu Click Norton Menu Help Open Eject Get Info Label Make Alias Put Away Add To Favorites Index selection Attach a Folder Action Norton Menu Disk Doctor Scan Virus Scan Repair Optimize Recover Files Wipe Unused Space About Norton Menu If the command you need does not appear on the submenu in the Finder click on a different item Click an available command 113 Enhancing performance and security 114 116 What to do if a virus is found Does your computer have a virus Yes ll No Have you installed Norton J AntiVirus See page 16 SOO E Start from the Norton AntiVirus CD and Yes then install If you have a macro virus J you can still install safely See page 16 No Has Norton AntiVirus Auto Protect informed you that you have a virus S
69. dd Added files are listed in the lower part of the window Continue adding files of the same type For best results you should add at least ten sample files of the same type to create a template Click Done A dialog box appears where you can enter a location and name for the File Type template Use a name that will help you remember the file type For example if you are creating a ClarisWorks word processing file type you might call the template Claris WP Save S File Type Templates cj alo EX 4D Data 4D Structure Acrobat PDF ACT 1 1 ADB ER ACT 1 1 DBF E Name Template File Enter a name for this template o Cancer save Enter a name and click Save It is best to save the new template to the File Type Templates folder in the Norton Tools folder This is the default location The File Type template is saved for the next UnErase search In order for UnErase to use a template you create you must make sure it is located in the same folder as the default File Type Templates that are shipped with Norton Utilities Without these other File Type Templates UnErase can t locate the ends of recovered files If you wish to be able to use a new File Type Template when you restart from the Norton SystemWorks CD or at a time when you are not able to access your hard drive copy the File Type Templates folder from the Norton SystemWorks CD to another disk such as a Zip dis
70. dule and scanning behavior Configuring Norton FileSaver settings Norton FileSaver saves critical disk information used to restore the disk s directory structure if damage occurs to your disk This information is used by Volume Recover Norton Disk Doctor and UnErase Norton FileSaver also scans your hard disks for potential problems and warns you if any are found Include infrequently used disks and removable media for protection Mount them before starting Norton FileSaver You can change the level of Norton FileSaver protection for example if you are using resource intensive activity and you don t want Norton FileSaver to scan as frequently while another application is running 67 Repairing and recovering disks files and data To change Norton FileSaver protection 1 2 Open the Norton FileSaver Control Panel By default Norton FileSaver is turned on To temporarily disable it click Off You can change settings for the following options m Which disks to scan for problems How frequently to update information m Whether to track deleted files and folders For full details of the settings for Norton FileSaver see the Norton Utilities for Macintosh Reference Guide PDF file on the CD For information on accessing the PDF file see Accessing the Reference Guide PDF on page 25 Warning Permanently disabling FileSaver will significantly decrease your chances for success when recovering files and volum
71. e 4 February 2000 f lees Select an oe How Often a E JE E O 2 In the LiveUpdate Scheduler dialog box click New Select a Name for the Event Update Fridays Type the event name Click OK Specify the Event Type How Often and the Start Time of updates The days on which updates occur are highlighted in the calendar Dates for other scheduled events are underlined 6 Finish scheduling the update by typing the schedule time and date m Click the Hour text box and use the arrow keys to set the start hour m Click the Minute text box to set the start minute Updating virus definitions from other sources Your computer must be turned on for LiveUpdate to run at the scheduled time If your computer is not on at the scheduled time LiveUpdate starts the next time you start your computer Updating virus definitions from other sources When a new virus definitions file becomes available Symantec posts messages on the Symantec Web site If you can t run LiveUpdate you can download new virus definitions files from the Symantec Web site Downloading files from the Symantec Web site The latest virus definitions files are posted regularly on the Symantec Web site To download files from the Symantec Web site 1 Open your Internet browser and go to the following site http www sarc com avcenter defs download html If this page doesn t load go to http www sarc com and click the Do
72. e Click Add The recovered device appears in the tool s main window For more information on these search techniques see Selecting missing disks in the chapter Norton Disk Doctor in the Norton Utilities for Macintosh Reference Guide on the CD 89 Repairing and recovering disks files and data Recovering FileSaver data with Volume Recover 90 Volume Recover restores critical partition and directory information from existing Norton FileSaver files to disks on which this data is damaged or missing In most cases use Volume Recover only if prompted by Norton Disk Doctor For more information see Using Volume Recover to restore FileSaver information on page 52 Volume Recover also rebuilds directories on damaged disks making it possible to restore a drive even when no FileSaver data is available For information about recovering directory information using Volume Recover see Rebuilding directories on page 54 Warning Files added since Norton FileSaver was last updated are not recovered If you are trying to locate files that were created after the most recent Norton FileSaver update use UnErase first to locate and recover those files Then use Volume Recover to restore the disk s directory information CH A PTE Enhancing performance and security Optimizing disks files and free space with Speed Disk During normal file operations file and free space fragments are created on
73. e characteristics of the selected file types Check Al MMs Project 3 0 MMs word 5 x Add File Type MMs Word 6 0 Excel 5 0 MMs word 98 MMs Works 3 0 DB C Search for Resource Forks Performing customized searches a If an application s file type doesn t show up on the list you can click Add File Type to specify an application and create a template to use for searching See Creating File Type templates on page 84 Because directory information is not referenced in a File Type Search the UnErase window will list generic filenames such as Photoshop 2 3 4 5 1 and so on Rename the files after you recover them or join the file forks with the Join Forks command For more information see Recovering data and resource forks on page 86 b Click the Search For Resource Forks to have UnErase search for all resource forks on the drive in addition to the selected file types When this box is not selected UnErase finds only the resource forks belonging to the selected File Types Searching for Resource Forks is particularly useful for recovering fonts as well as many types of Preferences files that can t be found as specific file types m Text Search Lets you search for words or phrases that you know were in a file but not the name of the file itself Use a Text Search when salvaging word processing documents or other text based data files or when you cannot remember the name of an erased file
74. e directory information will be replaced by the FileSaver information Click Yes to copy the information to the disk After Volume Recover is finished it indicates if the restoration of FileSaver data was successful Because Volume Recover rewrites the driver area of the hard drive you must restart the computer following the recovery 53 Emergency data recovery and troubleshooting 7 If the procedure worked copy any critical files from the restored disk to another disk in case the hard disk is damaged again 8 Run Norton Disk Doctor to repair the disk with the newly restored directory and partition information Rebuilding directories Sometimes missing files are not listed in a disk s directory because damage to the directory prevents the corresponding directory entries from being found If your directory is damaged you can use the Rebuild Directories feature in Volume Recover to rebuild it Rebuild Directories scans the hard disk for all file records and creates a directory containing those records Volume Recover will recover all available entries using this feature This might include files that you have intentionally deleted Warning Use Rebuild Directories with caution This feature cannot be undone To rebuild a disk s directory you must restart from the Norton SystemWorks for Macintosh CD or from another startup disk For more information see Starting and running Norton Utilities from the CD o
75. e that identifies files created by a particular application This template is created from a selection of data files created by the application Once a File Type template is created use it to search for erased files To create a File Type template 1 With the UnErase Search window open on the Tools menu click Create File Type Template A dialog box appears where you can select files for UnErase to create a File Type template SSS File Type Template Creation 2 Macintosh HD CATE ose ries Ta Today 8 9 98 8 6 00 8 28 00 6 16 00 8 20 99 gt E OMoves Rename Acrobat Exchange 3 01 copy gt u D Ej Adobe Type Utilities E APACHE_HPCOLORJET_PSPCL ES Apple Displays Read Me Add pl Adobe Acrobat 3 0 Add files of the same type to create a File Type template Remove E scrGuide pdf E Maps pdf E Woodcuts pdf For best results use at least ten sample files The files selected should be of exactly the same type as the file type you want to recover Performing customized searches For example if an application can create word processing or spreadsheet documents you might wish to create a template for these types of files Do not mix together both types of files when creating the template Use only word processing documents in one template and spreadsheets in another Locate and select a file of the desired type and then click A
76. eav W atillxeODineYAOt TtoZ 002ne 9Dek ret Omalr Jiv Og see 04 fObily sCatfmsb a0 coatecOntecd DlinCre Cormlif ODopligAD oniO OiPiO lt lastpagenum gt O lt monthname gt lt daynum gt lt Syear gt gwi lt monthnum gt lt daynum gt lt shortyear gt lt Smonthname gt lt daynum gt lt Syear gt lt Shour gt lt minuteOO gt lt Sampm gt ro D lt monthnum gt lt daynum gt lt shortyear gt OO lt monthname gt lt daynum gt lt year gt x O lt monthnum gt lt daynum gt lt shortyear gt O lt fullfilename gt te i OC lt filename gt le OO lt paratext HiddenTitle gt O lt paratext HiddenStatement gt lt ourpagenum gt F O lt marker 1 gt D0 lt marker2 gt 00 Continued O Sheet lt tblsheetnum gt of lt tbisheetcount gt goDHeading amp Page lt paratext gt on page lt pagenum gt UPageLpageD lt pagenumnZ00See Heading amp PageESee lt paratext gt on page lt pagenum gt OO Table amp Page7TableL lt paranumonly gt lt paratext gt on page lt pagenum gt DOProductNameD lt Default Y Font gt FrameMaker i 04400 5500 1660 AopOi770B0dyO e800 99006 00 00 lt lt 0 4 View data or 8 Data Fork resource fork Q Resource Fork Copy to Clipboard In the UnErase Search window select one or more files Click Get Info Creation modification and deletion da
77. ec Corporation Retrospect Express is a trademark of Dantz Corporation Macintosh Mac OS Macintosh Macintosh G4 iMac iBook PowerPC Macintosh G3 and Finder are trademarks of Apple Computer Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8765 43 2 1 SYMANTEC LICENSE AND WARRANTY NOTICE SYMANTEC LICENSES THIS SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT BEFORE YOU CLICK ON THE ACCEPT BUTTON AT THE END OF THIS DOCUMENT PLEASE READ THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS THEN SYMANTEC IS UNWILLING TO LICENSE THE SOFTWARE TO YOU IN WHICH CASE YOU SHOULD CLICK THE DO NOT ACCEPT BUTTON NOT USE THE SOFTWARE AND REMOVE THE SOFTWARE FROM YOUR SYSTEM BY CLICKING ON THE ACCEPT BUTTON YOU ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT LICENSE AND WARRANTY The software which accompanies this license the Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software you will have certain rights to use the Software after your acceptance of this license Except as may be modified by a license addendum which accompanies this license your ri
78. ed Disk 94 99 System Info test suites 102 UnErase 72 89 Wipe Info 107 108 S Sad Macintosh icon 59 SafeZone including email attachments 125 saving System Info test results 102 scanning email attachments 125 for viruses before installing 18 if virus is found 133 scans scheduling 125 127 scheduled events editing 127 scheduling program updates 33 35 scans 125 SCSI devices diagnosing conflicts improper terminations 60 locating by ID numbers 89 replacing damaged drivers 63 wiping 105 108 searches 80 File Type templates 82 Security Wipe 110 111 selecting System Info testing configurations 101 UnErase search methods 50 51 81 83 Service and Support 159 settings Norton FileSaver 68 shortcuts for application 23 SimpleText application 15 small scanner Norton AntiVirus 124 Search the online help index for more information 171 Software Development profile in Speed Disk 99 software installations prior to optimization 92 Speed Disk 98 anchor file specifications 93 built in profiles 99 Detail View 98 disk map 95 98 Profile Editor 93 starting from CD 94 updates FileSaver files 97 viewing HFS disks 98 Speed Disk 3 2 profile in Speed Disk 99 Speed Disk Profile Editor 100 Speed Disk profiles CD ROM Mastering 99 customizing 100 Disk Resizing 99 General Use 99 Multimedia 99 Recently Used Files 99 Software Development 99 Speed Disk 3 2 99 Standard Protection level Norton AntiVirus 22 starting
79. eduled events 127 Looking up virus names and definitions cccccecccccrccrerene 128 Looking up virus definitions on the Symantec Web site 129 Fine tuning Auto Protect performance erenneren 129 Responding to virus alerts About Virus LEMS ct ed deta btt dida 131 When Auto Protect finds a VITUS eescccccccccccrcsesrenere 131 If a virus is found while scanning essscccccccccccccccreresnsrsns 133 If Norton AntiVirus can t repair a file esrolionmiernsinoi tinon 133 If a Virus like Activity alert appears oo eect reels 134 Retrospect Express for Macintosh Retrospect Express quick start Requirements ara oes ae ay aaa tn eal a ati 139 Installing Retrospect EXpress aratra aoni iaa ap A AE A Ai 140 Using Retrospect EX Press nigeria iee aa E E 141 Exiting Retrospect EXPIESS cooocooccoccoooncccnnnonncnonoonnnoconnonanncrononnncnon 142 The Retrospect Express Directory connicninnninnniciccncacinnccinconann 142 QUICK TOUR a ad 143 Fater DACKUPS tamara ata lea 146 NS E 146 Retrospect Express Strate Sy muii cid 147 Restoring your computer with the bootable CD after a disaster 148 Assess the current state of the hard disk wo eee 149 Make new backups before reformatting 149 Reformat the disk pa ds 150 Restore iron A podasuatereevusidyesbeubace 150 Restart and rebuild the Desktop oooiinninninnnnnnninnicnincnacicnananinn 153 Restoring your computer from a partial backup ee 153 Get the computer running woo nin conc ann
80. ee page 131 Ensure automatic protection by updating your virus definitions regularly and scanning again See page 29 Repair or delete the infected file See page 133 What to do if a virus is found 118 C H A P T E Protecting disks files and data from viruses About automatic protection You don t need to run Norton AntiVirus regularly as long as Auto Protect is active Auto Protect interception prevents viruses from moving to your drive and you can use the contextual menu to scan a specific volume file or folder However you do need to start the Norton AntiVirus application to set up a schedule for scanning or to change the preferences that were set during installation About Norton AntiVirus Auto Protect Norton AntiVirus Auto Protect works independently of the Norton AntiVirus application It loads on startup and alerts you if a virus is detected while you re working Norton AntiVirus Auto Protect A strain of INIT 29 A B was found in the file Vaccine INIT 29 copy 3 on Macintosh HD Would you like to repair the infected file s What part of my computer is protected Auto Protect detects viruses within the SafeZones you choose in the General and SafeZone Preferences Within designated SafeZones Auto Protect performs a virus scan on any file that is changed or created 119 Protecting disks files and data from viruses any file that is opened or launched and
81. en click OK gt Bac A kup Se Selecting a backup set and Current Snapshots in Backup Set A Snapshot Andalusia 12 31 1999 11 59 AM po i oe e za 4 12 31 1999 11 50 AM Startup Drive 999 11 41 AM 4 Inthe top part of the Restore from Backup Source window select the backup set that has your most recent backup of the newly repaired hard disk 5 In the bottom portion of the Restore from Backup Source window select the most recent Snapshot of the newly repaired hard disk 151 Retrospect Express quick start Destination selection window Restore summary 152 6 8 Click OK Destination Selection JA Destination for Restore oK Click Subrofume for a folder Restore entire disk no volume chosen Y A Local Desktop Subvolume amp Startup Drive Select your hard disk and leave the pop up menu set to Restore entire disk Click OK Retrospect Express compares the source and destination and displays the Restore from Backup window Restore from Backup Ready to Execute Restore Werify your choices then click Restore l Source E 3 Backup Set A Date Fri Dec 31 1999 at 11 41 AM Volume Startup Drive Destination ED Startup Drive Replacing all contents Files Chosen OU 5472 files 884 2 M selected for restore 4 files 2 0 M appear already copied and 2 others 12 4 M will be overwritten will
82. ence Guide PDFs if you started your computer from the CD because Acrobat Reader will not run when you have started from a locked device To have this documentation available while started from the CD print it while started normally from the hard drive or from another computer To install Adobe Acrobat Reader 1 In the Norton SystemWorks for Macintosh CD window double click the Documentation folder Double click the Adobe Acrobat Reader installer icon 3 Follow the prompts to select a folder for Adobe Acrobat Reader and complete the installation To open the Reference Guide PDF 1 In the Norton SystemWorks for Macintosh CD window double click the Documentation folder 2 Double click a Reference Guide You can also drag the Reference Guide to your hard disk Each one needs approximately 5 MB of disk space Registering Norton SystemWorks for Macintosh Using your existing Internet connection you can register Norton SystemWorks for Macintosh via the Internet If you are running Macintosh OS 8 5 or higher an icon in the Norton SystemWorks for Macintosh folder lets your launch your browser and connect to Symantec s software registration page If you are running a lower version of Mac OS point your browser to the Symantec Web page 25 Installing Norton SystemWorks 26 To register via the Internet 1 4 Connect to the Internet If you use America Online AOL to connect to the Internet see Connecting
83. ent Select New to create a new event or select an existing event from the Event popup menu Then change the settings using the controls below Create a new Click to see m Events scan every frida scheduled event previous month Dates for the 4 December 2000 pj Delete a scheduled event event you are scheduling are highlighted Describes the Dates for previously scheduled events are underlined DEBE eafas 2e 27 20 29 30 eT LETT scan all mounted disks at specified time Event Type When To Do gt gt selected scheduled event 126 How Often al week 127 172000 El at KIO Starting To schedule virus scans Nn Oo oF RA W On the Tools menu click Scheduler Click New A dialog box appears prompting you to type a name for the scheduled event Type the event name Click OK In the Event Type list specify the item to scan In the When To Do list specify when the scan should occur In the How Often list specify the frequency of the scan The days on which the scans will occur are highlighted in the calendar In the Starting date and time text boxes select the correct time and date information The Minute option is dimmed if the scan occurs at startup or shutdown Click Done Scheduling automatic virus scans To schedule virus definitions and program updates use the LiveUpdate Sc
84. ers 105 106 unused disk space 105 109 Search the online help index for more information 173 Z zapping PRAM 64 Zip drive as startup disk 20 wiping 108 174 Search the online help index for more information
85. es with UnErase and Volume Recover Starting Norton Utilities for Macintosh 68 You can start most utilities from the Apple menu the Norton Utilities main window or from the Utilities menu when another utility is open To start Norton Utilities 1 Do one of the following m From the Apple menu choose Norton Utilities Open the Norton Utilities folder and double click the Norton Utilities icon In the Norton Utilities main window click any Utility icon or choose one from the Utilities menu The Control Panel utilities DiskLight and Norton FileSaver are available on the Control Panels submenu on the Apple menu Norton Fast Find is available on the Apple menu Using Norton Disk Doctor Using Norton Disk Doctor If this is an emergency situation see Starting and running Norton Utilities from the CD on page 42 for instructions on using Norton Disk Doctor to repair your disk Select one or more disks to examine Small icons indicate disk status To examine a disk without first launching Norton Disk Doctor use the Finder contextual menu command Press the Command key and click the disk you want to examine then click Disk Doctor Scan You can also drag one or more disk icons from the Desktop to the Norton Disk Doctor icon in the Norton Tools folder To start Norton Disk Doctor 1 Lo 2 Click the Norton Disk Doctor button in the Norton Utilities main window You can also double clic
86. et up for the troubleshooting session This will not only save time but also prevent accidents from happening to trouble free equipment Note Using an Apple keyboard and standard Apple mouse will help eliminate possible problems when you are troubleshooting Third party input devices sometimes use custom drivers that are unavailable on the Norton SystemWorks for Macintosh CD All external devices other than the one being examined should be physically disconnected from the computer Check all cables It might be that your Macintosh or the hard disk is not getting power or that they are not properly communicating with each other due to a faulty cable connection To check your cables 1 With the power switched off check all cables and connections Make sure that your Macintosh and its peripherals are plugged into a grounded electrical outlet as well as connected to each other If the Macintosh is too close to a wall the cable connectors might be loose or the cables might be crimped and the connection not properly made If you are using a device that has a cable with the same type of connectors on each end it might make a difference which end is connected to your Macintosh 57 Emergency data recovery and troubleshooting Do not substitute cables for different types of devices even if they look exactly alike The wiring inside of the cable might be different 2 Ifthe computer doesn t start check the power strip or wa
87. ghts and obligations with respect to the use of this Software are as follows You may use one copy of the Software on a single computer ii make one copy of the Software for archival purposes or copy the software onto the hard disk of your computer and retain the original for archival purposes iii use the Software on a network provided that you have a licensed copy of the Software for each computer that can access the Software over that network iv after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that you retain no copies of the Software and the transferee agrees to the terms of this agreement and v if a single person uses the computer on which the Software is installed at least 80 of the time then after returning the completed product registration card which accompanies the Software that person may also use the Software on a single home computer You may not G copy the documentation which accompanies the Software ii sublicense rent or lease any portion of the Software iii reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software or iv use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version as a replacement of the prior version unless you donate a previous version of an u
88. h s e 16 Starting from The CD sissies iniri ein annei O EN AA 16 If you can t start from the Norton SystemWorks for Macintosh CD reee ienen ear A A A E Hes 20 General troubleshooting suggestions ccrccccrererecreern ne 21 Selecting a virus protection level during installation 0 0 21 About your virus subscription a 23 What to do after installing oo ce eeceeeteeeteeneeeeteeettesteeeneesteeentee 23 F t more IMFOPMALION uni a lcd 23 Accessing context sensitive help oo eee eeteenen 24 Accessing the Reference Guide PDF oo ec eeceeceeceestreetteetteeens 25 Registering Norton SystemWorks for Macintosh s src 25 Reading Late Breaking NEWS ceccecceccceceteeeteeeteeeteensteeneeeneeesaes 27 Connecting to the Symantec Web site through AMETICA OD N 27 Keeping virus definitions and program files current About Livellpdate eutanasia oct 29 Updating aii do idas 30 Reading the LiveUpdate What s New file ocio 32 Checking version numbers and dates 32 Customizing a LiveUpdate session oo cece eee eeeeeeneeeeenes 33 Scheduling LiveUpdate sesuceerirriiti nini E tees a 33 Updating virus definitions from other SQUICES 0 0 eceeeeeteeeteeteeees 35 Downloading files from the Symantec Web site eee 35 Using LiveUpdate with America Online cnica 37 Section 2 Norton Utilities for Macintosh Chapter 3 Chapter 4 Emergency data recovery and troubleshooting Starting and running Norton Utilities from the CD n se 42 Rep
89. hat Norton Disk Doctor is the active application in the Application menu Do not select the Finder 45 Emergency data recovery and troubleshooting 46 3 Click Examine Norton Disk Doctor prompts you to choose a location for Undo files Save Desktop ote roses a BY Areson Fo 719 00 a Builds Backup Today Q Dorthea s Shared 9 6 00 Aa Dor thes fechpobs 6 16 00 A EICAR Test Virus VER mac admin 426400 Name Macintosh HD undo If needed save Undo file as a Navigate to the folder to which you want to save the NDD Undo file and click Save If your hard drive is damaged do not select it as a location for Undo files If the dialog box shows no option for saving Undo files other than your damaged drive or the Norton SystemWorks CD click Cancel Norton Utilities will continue to examine and repair your disk without creating an Undo file for the fixes Norton Disk Doctor examines the selected disk Norton Disk Doctor B NortonDiskDoctor 47 _ Tests for Macintosh HD Checking Media Skipped Checking Partitions Complete Checking Directories Complete Checking Files SoundSource Strip A Examining Macintosh HD Disks remaining to be examined 0 The progress bar indicates when each test is completed When Norton Disk Doctor encounters an error it di
90. he backup set type Retrospect Express considers most appropriate for the available backup devices Select a type that matches your backup media either CD R Gncluding CD RW discs or removable cartridge disks In the Name text box type a name for the backup set Click New Set the location Save the backup set in the same folder as the Retrospect Express application Do not save the catalog file on a removable cartridge disk that will be used as a backup destination Retrospect Express needs to access the catalog on a local hard disk Click Save Retrospect Express returns to the Backup Set Selection window which lists available backup sets The new backup set is automatically highlighted Backup Set Selection JE Destination Backup Set for Backup ES el Choose Create a backup set or More to use others Backup Set A Quick tour 11 Click OK Immediate Backup Ready to Execute Backup _ Verify your choices then click Backup AA al Sources C3 ED Startup Drive The Immediate Backup summary window summarizes the important aspects Selecting _ All Files of the operation Destination S Backup Set A Preview O click here to view or select files Options YU Verification On Software data compression 12 Look at the information in this window including the source volume you chose and the destination backup set you created 13 Click Preview to s
91. he warning message click Proceed Volume Recover restores the directory entries Rebuild Directories Summary A The directories on the disk have been rebuilt successfully We suggest running Norton Disk Doctor for complete Gu diagnosis Run Norton Disk Doctor to verify that the disk is in good condition This precaution provides protection in case there are other structural problems on your disk that might still cause you problems 55 Emergency data recovery and troubleshooting Troubleshooting Things you 56 Beyond using Norton Utilities there are some other basic things you can do to try to fix your Macintosh If Disk Doctor and UnErase are unable to solve your problems m Check all cables for loose connections See Check all cables on page 57 Reset or zap the Parameter RAM or PRAM by restarting with the Command Option P R keys held down See Zap the PRAM reset Parameter RAM on page 64 m Disconnect all external devices See Have you added anything new lately on page 58 Update your device drivers with the latest formatting software For more information on updating drivers consult the device manufacturer s documentation For an example see Replace a damaged disk driver on page 63 a Many peripheral storage devices such as USB and FireWire drives require specific extensions If you are missing the extension the device might not function as you expect If you a
92. heduler For more information see Scheduling LiveUpdate on page 33 Editing and deleting scheduled events You can make changes to events that you schedule For a description of the scheduling options see Scheduling automatic virus scans on page 125 To edit a scheduled event 1 a Ra N On the Tools menu click Scheduler In the Event list click the scheduled event to change Make your changes by selecting different schedule options To change the event name click Rename and type a new name Click Done To delete a scheduled event a A WwW N On the Tools menu click Scheduler In the Event list click the scheduled event to delete Click Delete Click OK Click Done 127 Protecting disks files and data from viruses Looking up virus names and definitions 128 You can look up a virus name from within the Norton AntiVirus application The Virus Definitions Info dialog box lists all of the viruses in the current virus definitions file You can export this list to print it in your word processing program Virus Definitions Info Al Bl virus type 3 Tunes HyperCard Virus E a trojan horse Macintosh Trojan Horse A2M Accessiv A Macro Virus A97M Amg Trojan Macro Virus AM Accessiv A Macro Virus AM Accessiv B Macro Virus AM Accessiv C Macro Virus AM Jar ing intended Macro Virus AM Tox de Macro Virus AM Tox B Macro Virus Creation Date Version Search J Virus Definitions 10
93. hoice It eliminates the virus and repairs the infected item automatically 131 Responding to virus alerts 132 For more information see What to do if a virus is found in the Norton AntiVirus for Macintosh Reference Guide on the Norton AntiVirus CD If Auto Protect finds a virus and repairs it When Norton AntiVirus Auto Protect reports that it repaired an infected file you don t have to do anything A message informs you when an infected file is repaired oO Norton AntiVirus Auto Protect Infected File copy on Macintosh HD was successfully repaired Would you like to run Norton AntiVirus to perform additional scanning Even when Auto Protect has repaired the infected file ensure that no other viruses exist on your computer by running Norton AntiVirus If a floppy is infected and ejected When Standard Protection is set Auto Protect will eject infected floppy disks You can bypass this setting by holding down the Shift key while inserting the floppy disk If you want to repair the infected floppy disk use Norton AntiVirus to scan and repair it To repair an infected floppy disk 1 Start Norton AntiVirus 2 Insert the floppy disk whild holding down the Shift key on your keyboard In the Norton AntiVirus main window select the floppy disk to scan Click Scan or Scan Repair and follow the instructions for If a virus is found while scanning below If a virus is found while scan
94. ile statistics Reference Guide Read Me O bytes in data fork 576 bytes in resource fork Where Hard Disk001 System Folder Apple Menu Items Recent Documents Created Thursday July 22 1999 Thursday July 22 1999 Thursday July 22 1999 Modified Deleted Type ttro Creator ttxt To view the contents of an erased file 1 2 File name program icon and creation date Click View Contents Contents of File Using AppleScript part 2 File name Using AppleScript part 2 Modification date Friday May 30 1997 25 385 bytes Some applications store files in their own proprietary format that may include unreadable characters Use this window to view and copy readable portions of the file Saner iain E EX EIOPA UNY GUT USS A E gOnewlink Cross PlatformliDID AD2Dopentink lt path onlinemanuals gt MultiP latform platstoc doc firstpageDIL 0b newlink Save Framelmage with Imported GraphicsCeOOCEOP new link Remember Missing Font NamesiD OD newlink Show File Translation ErrorsDO DiiDnewlink InterfacecptO0O10Close Close BookOOyOa0 new link Exit 10 YDeDnewrlink Quit Bookt ODOClose command documents closingeD0 gt e Close Book command books closingOl jODrecently opened files list of 010 OrOnewlink Recent FilesOI0 rORecently opened files PrDO eOQuit command OO epQuit OO AOOnew link Quit DO D Ogotolink filet hip lastpageoM NOMse sinO2copP amp neinSEC ic veTTIOMinesU nO auy fOav
95. ile types for optimal use If FileSaver protection is enabled for a disk Speed Disk automatically updates FileSaver information when it finishes optimizing For more information see Configuring Norton FileSaver settings on page 67 To defragment files 1 Run Speed Disk See To start Speed Disk on page 94 A message informs you that you can t optimize the Startup Disk ja The disk Macintosh HD cannot be optimized because it contains the System software You may however defragment files not currently in use To optimize start up from the Norton Utilities CD Defragment Files Click to defragment files 2 Click Defragment Files Speed Disk defragments all of the files on the selected disk For more information on selecting individual files to defragment and other Speed Disk features see Speed Disk in the Norton Utilities for Macintosh Reference Guide PDF file on the CD 97 Enhancing performance and security About the disk map The disk map indicates which parts of the disk are occupied and which are free and lets you follow the optimization progress m After Speed Disk checks the disk the map is redrawn with each file type shown in a different color or in shades of gray on monochrome monitors m On HFS extended format disks you can scroll up and down to view disk map activity if the map is too large to fit in the window You can also enlarge the entire Speed Disk window
96. iles using 73 rejoining file segments 88 running 72 89 searches 80 searching for files data 80 86 useless after Wipe Info 108 unmovable files 93 updating virus definitions 35 37 from Symantec Web site 35 with LiveUpdate 31 updating program files with LiveUpdate 31 updating virus definitions 37 USB devices wiping 108 y versions checking with LiveUpdate 32 View Reports in Norton Disk Doctor 72 viewing erased file information 77 latest program update 32 System Info suite ratings 102 test results 102 virus alerts 131 damage to files 133 definitions subscription 23 found while scanning 18 133 names 128 Repaired or Not Repaired status 133 repairing infected file 133 scanning preferences 18 scanning preferences in Norton AntiVirus 21 viewing descriptions 129 virus definitions files updating with LiveUpdate 31 Virus Definitions Info dialog box in Norton AntiVirus 128 virus scan deleting scheduled events 127 schedule an event 126 schedule automatic 125 with contextual menus 124 viruses checking for 122 127 info in Norton AntiVirus 128 viewing descriptions on Symantec Web site 128 virus like activity alerts 134 specifying in Preferences 135 Volume Recover and Norton FileSaver 67 emergency use 41 Rebuilding Directories command 54 to restore FileSaver information 52 WwW Wipe Entire Device command 104 Wipe Info described 103 105 Security Wipe 110 111 Trash 105 111 wiping entire disks 106 files fold
97. k a floppy disk or another hard drive Add your custom template to this copied folder 85 Repairing and recovering disks files and data When you start UnErase from the Norton SystemWorks CD click Preferences on the Edit menu and specify this copied folder as the desired location for the File Type Templates folder This ensures that UnErase will use your custom File Type Template Recovering files from the Trash When UnErase recovers a file using a Norton FileSaver or Catalog search it creates a folder with the same hierarchy and name as the last folder in which the file resided as in the following example SS Y Recovered Files Pose oid a Hard Disk0D1 Today 2 26 PM Y G Applications Today 2 26 PM v Apple Extras Today 2 26 PM UnErase recreates the Sample Desktop Pictures Today 2 26 PM recovered file s original B Beach on Ko Samui Today 2 26 PM 7 a wen F id ecovere les folder If you have previously dragged a file to the Trash and then emptied the Trash UnErase attempts to determine the folder from which the file was originally taken If necessary UnErase creates a Trash folder inside the Recovered Files folder Do not confuse this folder with the original Trash Move the file out of this recovered files Trash folder and put the temporary Trash folder into the real Trash Recovering data and resource forks 86 When you use UnErase to recover a file using a File Type search you might have
98. k the Norton Disk Doctor icon in the Norton Tools folder Norton Disk Doctor NortonDiskDoctor LJ Select the items to check then click Examine Condition al Macintosh HD Format Mac 0S Extended HFS Where ATA Bus 2 IDO A Power Mac G4 Install Format Mac 0S Standard HFS El Zip 100 Oop Format Mac OS Standard HFS Where ATAPI Bus 0 IDO Where ATAPI Bus 0 ID 1 Reports Click to begin testing selected disks Click to see more information about a selected disk Click to see a completed report In the Norton Disk Doctor main window select one or more disks m Shift click to select more than one adjacent volume Command click to select non adjacent volumes m To examine a removable media disk insert it into an available drive It will appear in the list even if it does not appear on the desktop If a disk doesn t appear in the Norton Disk Doctor list choose Show Missing Disks from the Disks menu For more information see Locating missing disks on page 89 69 Repairing and recovering disks files and data 70 Tip The Finder will sometimes try to eject a badly damaged floppy disk or might crash when the disk is inserted To add a floppy disk to Norton Disk Doctor s list without the Finder seeing it hold down the Option key when you insert the disk The floppy disk wi
99. le to scan 3 Click Scan or Scan Repair 122 Scanning for viruses In the Finder you can also use the contextual menu For more information see Using contextual menus to scan on page 124 Norton AntiVirus NortonAntiVirus_ A NAS Scanning Archives Files examined 13734 Remaining n Archives examined 11 Remaining D EICAR Dumb Test Yi Not Repai Contains a strain o gt September152000 sea Error Not Fully Scanned Definitions Date 9 15 00 Scanning for Viruses Files examined 4419 Remaining 1451 A Archives examined Remaining 7 Continue Comment y EICAR Test Virus Not Repai Contains a strain o Kind document Created Fri Dec 18 Size 355 bytes Modified Mon May Where Sentinel G3 gt RealMediaSDK Prefere Not Fully Scanned gt RealPlayerG2 Prefere Not Fully Scanned gt RealShared Preferences Not Fully Scanned Definitions Date 8 31 00 4 Click Done If Norton AntiVirus is configured to repair infected files automatically the window informs you of this action If it is not configured to repair automatically or if it is a virus that Norton AntiVirus can t repair you can take further action at the end of the scan For details see If a virus is found while scanning on page 133 123 Protecting disks files and data from viruses
100. le or folder you wish to delete permanently en cancer wire Click to wipe the selected file or folder 2 Locate and select a file or folder to delete 3 Click Wipe You are asked to confirm the deletion JTA Completely erase the file greenet doc from disk untitled You will not be able to recover it later Cancel J Wipe J 4 Click Wipe Wipe Info erases the selected file or folder permanently Wiping an entire disk When you wipe an entire disk Wipe Info irretrievably eradicates everything on the disk After you confirm the operation all data on the disk is gone permanently Note You can t wipe your current startup disk 106 Erasing files permanently with Wipe Info To wipe a disk completely 1 Select a drive 2 3 4 5 In the Wipe Info main window click Wipe Disk Wipe Disk Select a disk to completely wipe a Macintosh HD __fiect__ Click to begin the Select the volume to wipe You can insert a removable disk and select it in the window The icons in the Wipe Disk window indicate whether or not they can be completely wiped Macintosh icon The disk contains the active system files and can t be F wiped You can free space files and folders Lock icon The disk is write protected and can t be wiped El Click Wipe Entire Disk Completely erase the disk untitled You wi
101. les and occupy large amounts of space temporarily Uninstalling programs after optimizing creates unnecessary work Optimizing disks files and free space with Speed Disk Before optimizing do this Why you should do it Back up your files Make sure your disk driver has been updated with the latest version of the manufacturer s formatting software Remove any driver level security software or remove any other write protection on the disk It s always a good idea to back up your software Although Speed Disk maintains the integrity of your data we strongly recommend that you back up important files before making any major changes to your drives including optimization Maintaining a schedule of regular backups is good practice at any time It is important to make sure your computer is communicating with your hard disk drive properly before you optimize it If you know you have the latest version of the driver software you might still wish to update or reinstall the driver with that utility to ensure that the driver is functioning correctly when you optimize If your hard disk is factory installed use the hard disk setup software that came with your computer for example Apple s Drive Setup utility Otherwise either use the software that came with the hard disk or contact the manufacturer for the current driver Because some copy protected software makes use of hidden files that might be moved d
102. ll get a Sad Mac hold down the Command Option Shift and Delete keys while restarting Open the utility application 3 After locating your volume look for a button or menu item named Update or Reinstall Driver In Drive Setup choose Update Driver from the Functions menu In the Apple HD SC Setup application this button is named Update If an update or replace driver feature exists in the utility select it only after you are certain of the following things m The correct volume has been chosen for the driver update 63 Emergency data recovery and troubleshooting Updating the driver will not cause the volume to be reformatted or initialized If the utility warns you that data will be lost do not proceed Note If you can t locate the device with the formatting software chances are that there is a hardware problem 4 Ifyou have successfully completed updating the driver restart your Macintosh 5 To ensure that no other problems exist run Norton Disk Doctor Zap the PRAM reset Parameter RAM The PRAM Parameter RAM is an area of RAM that is used to store information about your Macintosh Part of the information stored by PRAM is needed by your Macintosh in order to locate the current startup device Because this information is needed each time you use your Macintosh it is stored even when your Macintosh is turned off a battery is activated when you shut down your Macintosh If the information
103. ll not appear on the Desktop The small icons to the right of the disk icons indicate each disk s potential for examination and repair Macintosh icon The disk contains the active System files and some repair F functions will be limited Application icon The disk contains the Norton Disk Doctor application and a some repair functions will be limited Lock icon The disk is write protected and Norton Disk Doctor can examine the disk but cannot perform any repairs on it If you see a disk without a name or with a name you do not recognize select the disk and click the Get Info button or choose Get Info from the File menu The Get Info window displays information about the selected disk that might help you identify it Click Examine If you restarted from the CD or have set your Preferences to Always Ask For An Undo File Location Norton Disk Doctor might prompt you to choose a location for Undo files Because Norton Disk Doctor repairs directories during its scan it is possible that a repair might cause an unwanted result The Undo file lets you return your hard disk to the state before Norton Disk Doctor conducted the repair Repairs to some problems can t be reversed Select a folder for the NDD Undo file and click Choose You should save the Undo file to a disk other than the one you are examining By default Norton Disk Doctor saves the Undo files at the root level of the boot drive in a folder called Disk Doctor U
104. ll not be able to recover any data Cancel J Wipe J Enter a new name for the disk Click Wipe Wipe Info erases the entire selected disk permanently 107 Enhancing performance and security Wiping an entire device 108 You can wipe any USB SCSI or IDE device such as a FireWire or Zip drives internal or external hard disk drives and more Wiping a device removes all formatting and partition information After you wipe a device it does not appear on the Desktop until it is reformatted Before using Wipe Device locate the software used to format the device Caution After erasing the device you will need to reformat it with a compatible formatting software program such as Apple s Drive Setup FWB Hard Disk Toolkit or a similar disk tool designed to work with the device make and model To wipe a disk completely 1 On the Wipe menu click Wipe Entire Device In the Wipe Entire Device window m The left column of the window lists all known devices on the selected bus m The right column lists the names of all mounted disks Select Device gt EjectDisk ATA Bus 0 IDO Hard Disk001 ATAPI Bus 1 IDO Norton Utilities CD SCSI Bus 0 ID 4 LUNO untitled Wipe Entire Device If the device you want to wipe is not listed do the following If it is a removable disk device insert the disk you want to wipe m Re check all cables and power to devices Click Rescan t
105. ll outlet with an item that is known to work A lamp or small radio is a convenient tool for checking the power 3 When you are certain that you have power available and all connections are snug turn the system back on again If your Macintosh does not even begin to start up you might have a hardware problem Continue reading Have you added anything new lately The two top contenders for taking a startup drive temporarily out of service are adding a new external device and installing software that modifies your system software If your problem occurred right after adding a hard disk or other peripheral device check for device conflicts If your problem occurred after adding new software refer to the software s documentation to see if any programs called system extensions or control panels were installed These types of programs are designed to enhance your system software but they sometimes cause conflicts with your system files other extensions or with a specific application If so you need to check for extension conflicts Is it a hardware problem 58 Your Macintosh is probably one of the most reliable computer systems manufactured today It s not unusual for a Macintosh to go five years and even beyond without hardware failure However in the unlikely event you do experience such problems we have provided a list of things that can go wrong that utility software can t fix If you encounter one of these problems
106. m Inthe Norton Tools folder double click Speed Disk m In the Finder Command click a disk to open the contextual menu and click Optimize Disk a Inthe Norton Utilities main window click Speed Disk A dialog box displays recommended precautions to take before running Speed Disk 2 SPEED shel Before optimizing your disk it is recommended that you e run Norton Disk Doctor Click to prevent this e back up important data alert from appearing every time you launch Speed Disk 1 Don t show this alert again make sure you have the latest disk driver software do not have the disk password protected 2 Read the information and then click OK Be sure you have read and taken the precautions outlined under Preparing for optimization on page 92 before continuing with optimization Optimizing disks files and free space with Speed Disk The Speed Disk main window appears Available disks are listed with their fragmentation status in the upper right panel of the window Speed Disk B Disk fragmentation level Small icons indicate optimization potential Begin optimizing Find out if optimization is D info for Macintosh HD 7 needed The smaller icons to the left of the disk icons indicate each disk s potential for optimization The small icons to the right of the disk icons indicate each disk s potential for examinati
107. m preferences take precedence over any protection level set in General preferences For detailed descriptions of the custom preferences see the Norton AntiVirus for Macintosh Reference Guide PDF on the CD Scanning for viruses When you install Norton AntiVirus scan your hard disk as soon as you update your virus definitions Perform full scans at regular intervals This ensures that no undetected viruses have been transferred onto your hard disk Performing full scans is especially important if you do not have your automatic protection level set to Full Protection To have Norton AntiVirus scan a specific file folder or disk drag its icon to the Norton AntiVirus program icon Norton AntiVirus Bl Bl NortonAntiVirus_ N NS lei View by file or 1 file selected volume Scan repair Item at the root _ aj Applications C Show Invisible Files selected items of the currently Network Browser View or change displayed list of v Y preferences items h PictureViewer E Quicktime Install Cache Get latest virus QuickTime Player updates J QuickTime Plugin E QuickTime READ ME View scan history QD QuickTime Updater a Ig Sample Movie Move selected file to Trash Definitions Date 10 5 00 To start Norton AntiVirus and scan for viruses 1 Inthe Norton AntiVirus folder double click Norton AntiVirus 2 Inthe Norton AntiVirus main window click a disk icon folder or fi
108. mail attachments are saved Norton AntiVirus adds these folders to its SafeZone list when any level of protection is active All files that are saved in the email attachment folder are scanned automatically Preferences Scan E Auto repair infected files E Scan for known viruses when files are opened and applications are launched E Display scan cursor E Installer aware mj Decompression aware E Scan email attachments A Scan for boot block infections cancer save_ Scheduling automatic virus scans To make virus prevention as easy as possible Norton AntiVirus lets you schedule the following activities m Virus scans to occur at specified times See Scheduling a scan event on page 126 m Automatic updates of virus definitions with LiveUpdate See Scheduling LiveUpdate on page 33 If your computer is turned off during the time an event should take place the event occurs the next time you start your computer For the best protection schedule a LiveUpdate event to update your virus definitions and then schedule a scan at a time after the latest virus definitions have been downloaded 125 Protecting disks files and data from viruses Scheduling a scan event Click to see a list of scheduled events Follow the procedure below to schedule automatic virus scans Norton AntiVirus Scheduler To schedule an ev
109. mentation folder Contains a Reference Guide in PDF format and installation files for Adobe Acrobat Reader m System folder Lets you restart your computer from the CD to run Norton SystemWorks for Macintosh before you install it or any time you need to scan or perform repair recovery or optimization on the disk containing your active System folder a SimpleText application Lets you read the Read Me file 15 Installing Norton SystemWorks Administrator s Tool Contains LiveUpdate Host Administrator software that lets network administrators set up LiveUpdate servers inside their company firewalls Other products on the CD m Aladdin Spring Cleaning When you want to remove old software how can you be sure that you get all the files associated with it without accidentally deleting anything you still need Aladdin Spring Cleaning safely and completely uninstalls programs and their related files to free up space on your hard drive It s also great for removing cache files cookies and other clutter left over from your Internet sessions To install Spring Cleaning double click the Spring Cleaning 3 5 Installer in the Spring Cleaning folder on the SystemWorks CD m Dantz Retrospect Express Your data is important to you so no matter how reliable your computer is it s always a good idea to make backups of your work Dantz Retrospect Express Backup lets you copy your files quickly and easily to keep you prepared for emergencies
110. n The Norton SystemWorks for Macintosh Reference Guide is available in printable Adobe Acrobat PDF format on the CD An Adobe Acrobat Reader can also be installed if it is not already on your computer Note The Read Me file on the Norton SystemWorks for Macintosh CD contains information that was unavailable at the time this guide was published Read this information before you go any further Accessing context sensitive help 24 Norton SystemWorks for Macintosh Help is an interactive guide that walks you through unfamiliar tasks Norton SystemWorks for Macintosh Help and Shortcuts include m Step by step guidelines to Norton SystemWorks for Macintosh procedures m Definitions of terms related to Norton SystemWorks for Macintosh and your computer a Tips and shortcuts to make Norton SystemWorks for Macintosh applications faster and easier to use To open Norton SystemWorks for Macintosh Help 1 Start Norton SystemWorks for Macintosh 2 On the Help menu click Norton SystemWorks for Macintosh Help 3 Click a help book on the left and a topic on the right 4 Click OK To turn on Balloon Help On the Help menu click Show Balloons Registering Norton SystemWorks for Macintosh Accessing the Reference Guide PDF You must have Adobe Acrobat Reader installed to read the product Reference Guide PDFs If you do not have it installed install it from the Norton SystemWorks for Macintosh CD You cannot view the Refer
111. n t meet your needs The Speed Disk Profile Editor is located in the Norton Tools folder The Speed Disk Profile Editor lets you create manage and view customized Speed Disk profiles You can use the Profile Editor to create profiles for specific performance requirements to match your computing activity For information on creating customized Speed Disk Profiles see the Norton Utilities for Macintosh Reference Guide PDF on the CD Viewing computer statistics with System Info 100 System Info analyzes your computer s performance and characteristics and compares the results with other computers or other configurations of your computer System Info runs a series of tests to measure your computer s performance You can use System Info to m Test the performance of your system m Generate a report of your current system configuration m Compare the speed of your system to other Macintosh computers m Test a Power Macintosh to compare native versus emulated performance You can also generate a system configuration report including a machine overview the video type disk information and installed system extensions For more information see the Norton Utilities for Macintosh Reference Guide PDF on the CD Viewing computer statistics with System Info Select each test suite you want to run To run System Info 1 2 Start Norton Utilities On the Utilities menu click System Info Sy
112. n the list Start Retrospect Express Click Backup The window s scrolling area lists all volumes available on the Desktop is Source Volumes for Backup OK A See the Yolumes menu for more functions Y E Local Desktop rn Print Job Subvolume cd Startup Drive Select your hard disk Do not select a volume from a removable cartridge drive unless you want to back it up to a different drive This source volume must not be the same drive as the destination drive which will be determined later Y Local Desktop E Print Job e Startup Drive Click OK Retrospect Express needs to know which set of disks or CDs will be the backup destination Do one of the following m If this is your first backup and there are no backup sets to choose from another window appears to let you create a new backup set 143 Retrospect Express quick start The Backup Set Creation window m If this is not your first backup click Create New Backup Set Creation JE Creating a backup set rs These creation options cannot be changed later Storage type CD R Drives For CD R and CD RW packet recordable CD drives Data may span multiple discs a catalog is kept on the hard disk No Password Encryption specified Name Back up Set Used to name each disc in the backup set The drop down menu is set to t
113. n a disk s directory structures are too badly damaged for the Catalog Search to find the desired files b Select Search For Resource Forks to have UnErase search for all resource forks on the drive in addition to the selected file types When this box is not selected UnErase finds only the resource forks belonging to the selected File Types Searching for Resource Forks is particularly useful for recovering fonts as well as many types of Preferences files that can t be found as specific file types m Text Search Lets you search for words or phrases that you know were in a file not the document s title Use a Text Search when salvaging word processing files email or other text based data files from a damaged disk or when you cannot remember the name of the erased file This search can take a long time Text Scan is not useful for recovering non text files a Select Erased or Real files for the search b Enter a word or phrase from the file in the Search Text box UnErase finds all files that contain the search text c Select Case Sensitive to further restrict the search For example Mark is not a match for mark when Case Sensitive is selected d Click Search For full details on creating File Type Templates and other UnErase techniques see Performing customized searches on page 80 3 On the File menu click Quit to close UnErase 51 Emergency data recovery and troubleshooting Using Volume
114. n page 42 To rebuild a directory 1 Start Volume Recover 2 On the Disks menu click Rebuild Directories Volume Recover scans the selected disk and displays an estimate of the number of directory items found and the amount of space they occupy Rebuild Directories A Volume Recover has found 23files occupying 1 1 MB If you expected to find more files click Search Entire Disk Cancel Search Entire Disk Your options are a Rebuild Directory Proceeds to rebuild the directory with the discovered files Using Volume Recover to restore FileSaver information m Search Entire Disk Do not click this button unless damage to your disk is so severe that no other method can recover your missing files When you click this button Volume Recover scans the entire disk for all files The additional files found by this scan might result in loss of valid files in the directory If the estimate is satisfactory click Rebuild Directory Volume Recover A Rebuilding directories cannot be undone and might cause some previously deleted files to reappear Are you sure you want to proceed CD ca If your disk is badly damaged Rebuild Directories might need to search the entire disk to ensure that all directory data is safely accounted for This search can be time consuming For example a 4 GB drive might take ten minutes to rebuild When asked to confirm t
115. ndo Files Norton Disk Doctor checks every area of your hard disk looking for problems that need immediate attention as well as file problems that could give you problems in the future Using Norton Disk Doctor Name of disk being examined Click Skip to skip Tip For a description of the tests see the chapter Norton Disk Doctor in the Norton Utilities for Macintosh Reference Guide PDF file on the CD The scan window shows Norton Disk Doctor progress as it scans each selected disk for errors Norton Disk Doctor B NortonDiskDoctor A Tests for Macintosh HD Checking Media Skipped a test Progress of overall examination Checking Partitions Complete ES Checking Directories Complete Checking Files SoundSource Strip Skip one disk in a series being 3 Examining Macintosh HD examined Number of disks to be examined Disks remaining to be examined 0 Stop examining Z all disks You can do the following in the scan window m Click Skip to skip an individual test m Click Skip Disk to skip the remainder of tests for this disk If another disk is selected Norton Disk Doctor proceeds to examine it m Click Stop to stop examining all disks If a problem is found Norton Disk Doctor displays a problem alert to which you must respond For more information see Responding to problems
116. net 5 b Q Movies Db Nav 6 0 Update English NAV Install Log File D nav pors nar 7 0 QuickScan b Q Netscape AOL Instant Messenger b Netscape Base Install Folder b a Norton AntiVirus Folder 8 Norton FS Data Definitions Date 9 15 00 3 Click the NAV 7 0 QuickScan file If there are other QuickScan files left over from previous versions of Norton AntiVirus select them as well Click Move To Trash Click OK Click anywhere on your Desktop Nn O of RA On the Special menu click Empty Trash 36 Using LiveUpdate with America Online Using LiveUpdate with America Online If you use America Online AOL as your Internet Service Provider ISP you might need to log on to AOL before you use LiveUpdate To use LiveUpdate with AOL 1 Log on to AOL 2 On the AOL Welcome page click the AOL Internet browser 3 Start LiveUpdate 4 Follow the procedure from To update program files with LiveUpdate on page 31 5 When the LiveUpdate session is complete quit AOL If your LiveUpdate session requires that you restart your computer disconnect from AOL before restarting 37 Keeping virus definitions and program files current 38 40 CHA PTE Emergency data recovery and troubleshooting The following pages contain step by step procedures for repairing damaged disks and recovering lost or corrupted data in emergency situations They summarize how to use essential Norton Utilitie
117. ning If a virus is found while scanning If you are scanning with Norton AntiVirus and a virus is found Norton AntiVirus repairs it unless you changed the default settings If an infected file is discovered the file is listed as infected in the scan window If an infected file appears in the scan window 1 Click the infected file in the scan results window 2 Click the triangle to the left of the file to view more information about the file Scan Done Summar y Problems found Files Examined 1 0 of them are in archives Total infected files 1 0 of them are in archives y EICAR Test Virus Infected Contains a strain o Kind document Created Wed Feb 1 Size 355 bytes Modified Thu Feb 1 Where Zip 100 Desktop Folder Definitions Date 9 15 00 The status will be Repaired or Not Repaired 3 Ifa selected file can t be repaired click Delete If Norton AntiVirus can t repair a file Sometimes viruses damage files beyond repair If Norton AntiVirus finds an irreparably damaged file you must delete the infected file and replace it with an uninfected backup copy Make sure that you have scanned with the latest virus definitions If you are not sure that you have the latest virus definitions use LiveUpdate See Keeping virus definitions and program files current on page 29 for details 133 Responding to virus alerts To delete an infected file 1 Run Norton AntiVi
118. ns including a professional data recovery service Because reformatting the hard disk will destroy all existing information contained on the disk you must recover as much information as possible from your damaged volume before you begin reformatting If you have a recent backup you just need to recover new files and files that have changed since the last backup Almost all hard disk formatting applications deal with bad blocks differently Some manage to re map the blocks using spare or unused sectors during the format process while others have a special procedure that needs to be run before or after formatting Refer to the documentation that came with the formatting software for instructions on reformatting your hard disk Warning Do not format your hard disk unless you have a backup of the damaged hard drive or have successfully recovered all of the files using UnErase or Volume Recover For more information see Chapter 4 Repairing and recovering disks files and data on page 67 for directions on recovering data from a damaged disk C H A Pia Repairing and recovering disks files and data About Norton FileSaver Norton FileSaver keeps track of essential disk information on each volume Norton Disk Doctor UnErase and Volume Recover depend on the information collected by Norton FileSaver to restore damaged disks and data Norton FileSaver is scheduled to scan and update regularly and you can customize its sche
119. ntec com or in the U S call Customer Service at 1 800 441 7234 for more information o You can obtain regular virus definitions updates manually or on a customized schedule using LiveUpdate For more information see About LiveUpdate on page 29 What to do after installing When you restart your computer after installing Norton AntiVirus with Standard protection Auto Protect loads into memory providing constant protection to your computer including hard disk memory and downloads from the Internet or email Update your virus definitions See Keeping virus definitions and program files current on page 29 Scan your hard disk using the latest virus definitions to make sure there are no recent viruses See Scanning for viruses on page 122 For more information Context sensitive help is built in to the Norton SystemWorks for Macintosh application The Norton System Works for Macintosh Reference Guide PDF file also contains information about Norton SystemWorks for Macintosh Norton SystemWorks for Macintosh Guide help files contain information about how to use Norton SystemWorks features To access Help a Click the Guide on the Help menu in any window in Norton SystemWorks 23 Installing Norton SystemWorks Norton SystemWorks Balloon Help contains explanations of items on the screen To turn on Balloon Help a On the Help Menu click Show Balloons point to any item to see a descriptio
120. nts only to an Internet backup set because of limited FTP space and limited modem speed To restore the entire hard disk when you have been performing all files backups refer to Restore from backup on page 150 To restore one or more files but not the entire hard disk refer to the Retrospect Express User s Guide 153 Retrospect Express quick start Get the computer running Follow steps one through four of To restore your hard disk on page 151 Install new Mac OS system software on your newly formatted hard disk If you used Internet backup sets configure TCP IP networking which is detailed in the Retrospect Express User s Guide Eject any CDs and restart your computer which starts from the new system on the hard disk After it starts use the Date amp Time control panel to set your local time and time zone and if necessary change the Daylight Saving setting Get Retrospect Express running 154 Install Retrospect Express from the SystemWorks CD If you copied your catalog files to floppy or removable disks copy them back to your hard disk Start the Retrospect Express application If you did not make copies or backups of your catalog files recreate the catalog or catalogs from your backups To recreate the catalog or catalogs from your backups 1 On the Tools tab click Repair 2 Select the Recreate option that matches your media Restoring your computer from a partial backup Restore from
121. o eliminate unrecoverable files from the erased file list on the Tools menu click Hide Unrecoverable Files before using a Quick Search Recovering data with UnErase Select a checkbox to activate its settings To filter the list of erased files 1 2 From the UnErase Search window click Filter List Filter List File Name Select filter criteria for the files in the Search Window Display only the files whose 4D Data 4D Structure K Acrobat PDF M acti 1 1 ADB A ACT 1 1 DBF Includes the following text in a File Name File Type the following File Type s Includes Q Excludes Check a Add File Type M Content Includes Q Excludes items whose contents contain Case Sensitive File Size Includes 0 Excludes files with a size Less Than or Equal To E Apply Filter Enter partial text to search for a file name Select an existing File Type or create a new File Type Template Enter text contained within the file to search for Specify the size of file to search for Click to apply your search criteria to the UnErase Search window In the Filter List dialog box you can set the following options File Name Displays only the files whose names match the criteria you specify Select the File Name checkbox then enter the filename text Select
122. o look for other devices Select a device in the list Erasing files permanently with Wipe Info 4 Click Wipe Entire Device Completely erase the device SCSI 0 4 0 You will not be able to recover any data You will need to run a disk formatting application such as Drive Setup before this disk can be used again 5 To confirm the device wipe click Wipe If the device is large the wiping process might take a long time to complete Wiping unused disk space When you wipe the unused space on a disk to prevent recovery of erased files all files including files that are in the trash are untouched Remember to empty the trash first Wiping unused space on a disk makes it impossible for UnErase to recover erased files If you want to wipe your boot volume restart from the Norton Utilities for Macintosh CD and run Wipe Info For more information see Starting from the CD on page 16 To make sure your FileSaver data is up to date make sure FileSaver is turned on and set to update directory information before wiping the unused space To wipe unused disk space 1 Do one of the following m Click Wipe Unused Space a On the Wipe menu click Unused Space Select the device whose unused space you want to wipe Insert removable media Click Eject to eject a removable disk and insert another a BR U N With the volume selected click Wipe Unused Space and then confirm the wipe 109
123. o protection 22 preferences custom 121 protection levels 21 22 small scanner 124 standard protection 22 updating virus definitions 31 Virus Definitions Info 128 Norton AntiVirus Auto Protect about 119 and Norton FileSaver 129 finds and repairs virus 132 fine tuning performance 129 responding to messages 131 turning off with Control Strip 120 virus like activity alerts 134 Norton Disk Doctor and Norton FileSaver 67 contextual menu command 69 emergency use 41 examining disks before instaling 18 responding to problems 72 starting 69 72 tests 72 using 69 viewing disk examination reports 72 Volume Recover and 53 Norton FileSaver and Norton AntiVirus Auto Protect 129 and Volume Recover 53 capabilities 67 changing settings 68 configuring 67 Norton SystemWorks installing 15 Norton Utilities starting 68 Norton Utilities for Macintosh examining disk 18 general troubleshooting suggestions 21 looking up shortcuts 24 running 44 48 scheduling updates 34 updating 35 O Open 35 optimization backing up data 92 file placement 91 free space consolidation 91 preparation 92 optimization profiles 98 optimizing disks 94 99 P PDF file installing Adobe Acrobat Reader 25 Reference Guide on CD 15 23 performance adjusting in Norton FileSaver 129 planning optimization 92 Power Macintosh System Info tests 101 PRAM parameter RAM resetting 64 PRAM resetting 21 preferences Compression Scanning Norton AntiVirus 22 general or c
124. off the setting that monitors virus like activities m Scan preferences Turn off automatic scanning of files when opened and programs when launched Compression preferences Limit the number of file types that are scanned m SafeZones Limit the number of SafeZones by clicking Disable SafeZones or click Custom and limit the selected SafeZones protected by Auto Protect To minimize protection levels in FileSaver 1 In the FileSaver control panel for the selected disks uncheck settings for Track Deleted Files Folders 2 On the Update Schedule tab minimize the frequency of updates Responding to virus alerts About virus alerts Auto Protect alerts you to virus and virus like activity whether the infected file is repaired automatically or not If you have a higher level of protection you might receive a higher number of alerts For information on minimizing the number of alerts see Setting general and custom preferences on page 121 When Auto Protect finds a virus If Auto Protect finds a virus but does not or cannot repair it Look for words that identify the type of problem Read the entire message Norton AntiVirus Auto Protect O A strain of INIT 29 A B was found in the file Vaccine INIT 29 copy 3 on Macintosh HD Would you like to repair the infected file s ve ves J m Click the button of the action you want to take Repairing the infected file is always the best c
125. ograms directly from Norton Disk Doctor Tip If you only want to diagnose the disk or if you want to disable specific tests you can do so from the Norton Disk Doctor Preferences dialog box For more information choose Show Balloons from the Help menu and display the Balloon Help in the Preferences dialog box or see the Norton Utilities Reference Guide PDF on the Norton SystemWorks for Macintosh CD Repairing damaged disks To run Norton Disk Doctor 1 2 In the Norton Utilities main window click the Norton Disk Doctor button In the Norton Disk Doctor main window select the damaged disk Norton Disk Doctor NortonDiskDoctor 42 Select the items to check then click Examine a Macintosh HD Format Mac 0S Extended HFS 8 Power Mac G4 Install Format Mac 0S Standard HFS Where ATAPI Bus 0 IDO Where ATAPI Bus O ID 1 If the damaged disk is a floppy disk or other type of removable disk insert it now If you do not see the disk you want to diagnose choose Show Missing Disks from the Disks menu If the disk still does not appear see Locating missing disks on page 89 Note When inserting removable media if the removable disk is damaged severely and the Finder is active the Finder might try to display an alert message Your Macintosh will beep and display a Macintosh icon on the right side of the menu bar Make sure t
126. on and repair Macintosh icon The disk contains the active system files and can t be optimized You can defragment files not in use by the System Application icon The disk contains the Speed Disk application and can t be a optimized Lock icon The disk is write protected and can t be optimized or A defragmented Click the disk to optimize Speed Disk displays a disk map with used areas displayed in black and free areas in white White space indicates areas of the disk where no data is currently stored Click Check Disk to generate a fragmentation summary You must run Check Disk before Speed Disk can estimate a disk s fragmentation level If you want to optimize a disk regardless of the fragmentation level you do not need to run Check Disk first 95 Enhancing performance and security Disk is redrawn to reflect file types Blocks move with disk activity during an optimization Display or hide information window 96 Speed Disk checks the selected disk redraws the disk map and reports the amount of file fragmentation Speed Disk Fragmentation m a Macintosh HD moderate E Zip 100 light Y Info for Macintosh HD Disk Size 19 1 GB 2 4 GB used Fragmentation 39 of 12 168 files 0 1 View Current Final Free Space 1 218 fragments 1 2 GB largest Format HFS Alloc Blocks 5 019 Block Size 4K Click Optimize Speed Disk
127. ons Support for old and discontinued versions When a new version of this software is released registered users will receive upgrade information in the mail Telephone support will be provided for the old version for six months after the release of the new version Technical information may still be available through the Service amp Support Web site http service symantec com When Symantec announces that a product will no longer be marketed or sold telephone support will be discontinued 60 days later Support will be available for discontinued products from the Service amp Support Web site only Customer service Visit Symantec Customer Service online at http service symantec com for assistance with non technical questions and for information on how to do the following m Subscribe to the Symantec Support Solution of your choice a Obtain product literature or trialware Locate resellers and consultants in your area m Replace missing or defective CD ROMS disks manuals and so on Update your product registration with address or name changes m Get order return or rebate status information m Access customer service FAQs m Post a question to a Customer Service representative For upgrade orders visit the online upgrade center at http www symantec com upgrades or call the Customer Service Order Desk at 800 568 9501 Worldwide service and support 160 Technical support and customer service soluti
128. ons vary by country For information on Symantec and International Partner locations outside of the United States please contact one of the service and support offices listed below or connect to http www symantec com select the country you want information about and click Go Service and support offices North America Symantec Corporation 175 W Broadway Eugene OR 97401 Automated Fax Retrieval Argentina Chile and Uruguay Symantec Region Sur Cerrito 1054 Piso 9 1010 Buenos Aires Argentina Asia Pacific Rim Symantec Australia Pty Ltd 408 Victoria Road Gladesville NSW 2111 Australia Brazil Symantec Brazil Av Juruce 302 cj 11 S o Paulo SP 04080 011 Brazil http www symantec com Fax 541 984 8020 800 554 4403 541 984 2490 http www symantec com region mx 54 11 4315 0889 Fax 54 11 4314 3434 http www symantec com region reg_ap 61 2 9850 1000 Fax 61 2 9817 4550 http www symantec com region br 55 11 531 7577 Fax 55 11 5530 8869 Columbia Venezuela the Caribbean and Latin America Symantec Am rica Latina 2501 Colorado Suite 300 Santa Monica CA 90404 http www symantec com region mx 1 541 334 6050 U S A Fax 541 984 8020 U S A 161 Service and support solutions Europe Middle East and Africa Symantec Customer Service Center http www symantec com region reg_eu P O Box 5689 353 1 811 8032 Dublin 15 Fax 35
129. optimizing Ideal when preparing to create a very large file that should not be fragmented Caution Using the Multimedia profile Speed Disk rearranges files quickly but does not defragment them or optimize their placement Selecting this profile might even cause further file fragmentation Software Development The same as General Use but moves project files and source files close to free space CD ROM Mastering Optimizes and places files including hidden FileSaver files at the front of the disk This profile assumes no files will be deleted from the disk before mastering Recently Used Files Defragments only the most recently used files and places them next to free space Does not optimize the disk This profile is the ideal way to quickly defragment frequently used files Disk Resizing Like CD ROM Mastering but also places items in Trash and Temporary Items folders adjacent to free space Useful when preparing to resize a partition created by formatting software Speed Disk 3 2 Uses the optimization pattern from Speed Disk 3 2 The Speed Disk 3 2 profile uses fewer file types than the other profiles If you optimize a disk with this profile and then check the disk using another profile the disk might not appear to be optimized 99 Enhancing performance and security Creating custom Speed Disk profiles Using Speed Disk Profile Editor you can create your own Speed Disk profiles if the built in profiles do
130. ore p Click Subwolume for a folder Replace corresponding files overwriting any existing files in corresponding folders on CD Startup Drive Y amp Local Desktop Select your hard disk as the destination and set the drop down menu to Replace corresponding files Warning Do not leave the drop down menu set to Restore entire disk because you do not have an all inclusive backup set to restore You are going to restore the files you can now and install other files later Click OK Retrospect Express compares the source and destination and displays the Restore from Backup window Restore from Backup Ready to Execute Restore Werify your choices then click Restore Source O Backup Set 4 Date Fri Dec 31 1999 at 11 41 AM Volume Startup Drive Destination O ED Startup Drive Replacing any corresponding files Files Chosen O 5472 files 884 2 M selected for restore 1210 files 47 1 M appear already copied and 217 others 12 4 M will be overwritten will leave 142 0 M free on the destination Restoring your computer from a partial backup 9 Click Restore Retrospect Express restores the files you chose to back up Because you did not back up all files your hard disk is not at the state of its last backup For example if you chose to back up only documents you will have to install your applications After restoring and installing applications you should re
131. pgraded version to a charity of your choice and such charity agrees in writing that it will be the sole end user of the product and that it will abide by the terms of this agreement Unless you so donate a previous version of an upgraded version upon upgrading the Software all copies of the prior version must be destroyed Y Sixty Day Money Back Guarantee If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason you may return the complete product together with your receipt to Symantec or an authorized dealer postage prepaid for a full refund at any time during the sixty day period following the delivery to you of the Software Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to you Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software Symantec does not warrant that the Software will meet your requirements or that operation of the Software will be uninterrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPO
132. plit Recovered Files Select the file to be recovered and click Rejoin Locating missing disks Enter a name and destination for the recovered file and click Save UnErase completes the process prompting you to insert the disks with the file segments as necessary Make sure to insert the disks in the correct order Locating missing disks When a disk has damaged file system information it will not be recognized as a disk When a disk is not listed in the Norton Disk Doctor UnErase or Volume Recover main window you can try to locate it in the following ways Search for data structures characteristic of the disk Locate devices by their ID numbers or other information To try to locate a missing disk 1 On the Disks menu click Show Missing Disks The tool you re using rescans all active connected devices to find all available drives again If a disk is found it appears in the tool s main window To recover lost data from the located disk use the procedure Performing customized searches on page 80 Since this disk s directory structures might be damaged you should search for both Real and Erased files If these techniques fail you can use the Add Custom Disk feature to manually enter specific data regarding the disk you want to recover To use the Add Custom Disks feature A WN Click Add Custom Disks In the list of devices click the triangle to display available devices Click the volum
133. r without using your hard drive so you can make certain types of repairs with Norton Disk Doctor To start up from the Norton SystemWorks for Macintosh CD 1 Insert your Norton SystemWorks for Macintosh CD into the CD ROM drive 2 To start up from your Norton SystemWorks CD use one of the following methods On the Special menu click Restart while holding down the C key on the keyboard If your computer is turned off start up while holding down the C key on the keyboard Ona Macintosh with a third party or external CD ROM drive go to Control Panels click Startup Disk select the Norton Utilities for Macintosh CD as your Startup Disk and then click Restart on the Special menu You can tell that your computer has restarted from the CD because the program desktop pattern appears in the background Starting and running Norton Utilities from the CD 3 4 If the CD window is closed double click the CD icon to open the CD window Norton SystemWorks Installer a Aorhia Seskanerks Aorta Sustanorks Read Ne Install Retrospect Express Demos Freeware Administrator s Tool Norton SystemWorks Norton Utilities Norton Disk Doctor Diagnose and repair damaged disks Speed Disk Optimize a drive s performance FileSaver Protect your disks and track deleted files UnErase Volume Recover Resurrect an initialized or crashed disk LiveUpdate downloads Norton AntiVirus Norton
134. rase recovers the files and displays a status message Recovery Status The files were successfully recovered into Recovered Files 1 When UnErase recovers a file it creates a folder with the same name and hierarchy as the folder in which the file last resided This folder is placed within a folder called Recovered Files If you are recovering a file to a floppy disk and the file is larger than a single disk be sure you have enough floppy disks to hold the recovered files UnErase automatically splits large files across as many disks as necessary You can use UnErase to rejoin the files later For information on reuniting split files see Rejoining file segments on page 88 To recover more files from the UnErase Search window repeat steps 4 through 7 Warning Be sure to save recovered files to a disk other than the one you re recovering from Otherwise you might overwrite other erased files you need to recover For more suggestions see Chapter 4 UnErase in the Norton Utilities for Macintosh Reference Guide PDF file in the Documentation folder on the Norton SystemWorks for Macintosh CD Recovering data with UnErase Viewing an erased file s information When you have the UnErase Search window open you can select an erased file and view more information about it or view its contents To get information about an erased file 1 2 Icon filename and other f
135. re trying to examine such a storage device while booted from the Norton SystemWorks for Macintosh CD you might not be successful because the System Folder on the CD does not contain drivers for specific storage devices might need Locate the following items to assist you in the repair of your damaged disk m Your Norton SystemWorks for Macintosh CD ma The Macintosh OS System CD containing the Utilities folder a The application that was used to initialize your hard disk for use on a Macintosh These applications are called device or disk formatting utilities In most cases the formatting software will be the Macintosh OS utility Drive Setup located on the Macintosh OS CD containing the Utilities folder If a dealer originally formatted your hard disk and did not give you a copy of the application you might have to purchase an appropriate formatting utility Troubleshooting First things first Before you do anything try the following suggestions Many problems start out small and actually become bigger the more they are worked on Take a few minutes and try the easy things first Isolate the problem Often problems are easier to find and fix if you can first isolate them from your working equipment In other words if you are using more than one hard disk and only one hard disk has a problem which is usually the case reconfigure your computer s peripheral devices so that only the problem drive and your Macintosh are s
136. rever The Norton Utilities will not be able to recover the information later 2 Inthe Wipe Info window click one of the following a Wipe File Folder Lets you select a file or folder to erase See Wiping a file or folder on page 105 a Wipe Disk Lets you select an entire disk to erase See Wiping an entire disk on page 106 a Wipe Unused Lets you select a disk whose unused space you want to erase See Wiping unused disk space on page 109 3 To wipe an external device choose Wipe Entire Device from the Wipe menu Wiping a file or folder With Wipe Info you can specify to eradicate either a single file or a folder filled with files If you must do this regularly create a Wipe Info Trash can on the desktop so you can destroy unwanted data without having to start Wipe Info each time See Creating a Wipe Info Trash can on page 111 for directions 105 Enhancing performance and security Caution If a folder is wiped all files and folders inside the selected folder are wiped as well To wipe a file or folder 1 In the Wipe Info main window click Wipe File Wipe File Folder Macintosh HD 3 ic ajo Date Modified 2 D E Lotus Notes 8 12 00 EX Mac Team Phone List2 9 8 00 E Macintosh HD undo 9 14 00 Select the file or Py Macintosh HD undo2 9 27 00 folder to wipe D 3 Microsoft Internet 5 3 22 00 D E Movies 8 29 00 Select the fi
137. rious backup sets Normal backups Incremental with the same media m Recycle backups Starting over with the same media a New media backups Starting over with new media This gives you the foundation for a flexible backup strategy To get started with backup scripts Do one of the following m When the immediate backup window is active on the Script menu click Schedule This lets you save the script which you can later edit by clicking Scripts on the Automate tab a On the Automate tab click EasyScript EasyScript sets up and schedules automatic backups using your answers to a few key questions Retrospect Express strategy Retrospect Express is most effective when you follow some basic backup rules a Back up everything and back up often This is ensured by setting up scripts to automate backups a Keep multiple backups of your data Rotate among different backup sets when you make subsequent backups Using more backup sets makes you less likely to lose data if you misplace or damage media Do not repeatedly back up to the same backup set for months Regularly retire old media and introduce new media using new media backups Having all of your backups on one media set leaves you vulnerable If even one disk of a set is damaged you no longer have a complete backup 147 Retrospect Express quick start A benefit of new media in your backup strategy is that it is faster to restore from a few media members
138. rs by calling 925 253 3050 Monday through Thursday between 9 00 a m and 4 00 p m Pacific time or Friday from 9 00 a m to 2 30 p m Customers outside the United States and Canada should contact technical support as detailed below or visit the Dantz web site to find contact information for the authorized distributor in your area United Kingdom Phone 0800 169 77 64 Fax 33 1 40 29 11 09 Email eurosupport dantz com All other European countries Phone 33 1 40 29 11 05 Fax 33 1 40 29 11 09 Email eurosupport dantz com United States and rest of world Standard Technical Support Phone 925 253 3050 Fax 925 253 9099 Email tech_support dantz com 163 Dantz Development Corporation technical support Contacting Dantz Development Corporation 4 Orinda Way Building C Orinda CA 94563 USA Phone 925 253 3000 Fax 925 253 9099 info dantz com automated response customer_service dantz com www dantz com Dantz Europe 50 rue des Archives 75004 Paris France Phone 33 1 40 29 11 00 Fax 33 1 40 29 11 09 europe dantz com 164 Norton SystemWorks for Macintosh CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must
139. rt from the Norton SystemWorks CD start Norton AntiVirus and scan For more information see Starting from the CD on page 16 About your Norton SystemWorks for Macintosh CD About your Norton SystemWorks for Macintosh CD Run SystemWorks from the CD Retrospect Express Installation folder Folder includes Norton AntiVirus Norton Utilities and LiveUpdate Use your Norton SystemWorks for Macintosh CD to install your software The CD also contains Mac OS System software that lets you reboot when you need to repair problems on your usual startup disk 5 Norton SystemWorks CD 8 NE 36 items 525 MB available SYMANTEC Norton SystemWorks Install SystemWorks Norton SystemWorks Installer Run Retrospect Express from the CD a E A Marton SestemNerks Morton Eysten Retrospect Express Open SystemWo rks a Y Read Me file Spring Cleaning Install Retrospect Express Demos Freeware Spring Cleaning installation folder lesb S Contents include Administrator s Tool Norton SystemWork Documentation Reference Guides ministrator s Too orton SystemWorks and Acrobat Reader In addition to the Norton SystemWorks for Macintosh Installer the Norton SystemWorks for Macintosh application icon and a folder containing program files several other items are also included on the CD Other items include m Read Me Contains late breaking information troubleshooting tips and installation instructions Docu
140. rton SystemWorks are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2000 Symantec Corporation All rights reserved Printed in the U S A 166 IN D E X A Add Custom Disks 89 Adobe Acrobat Reader installing for Reference Guide PDF 25 using with Reference Guide PDF 15 alerts virus 131 virus like activity 131 134 alias files and Wipe Info Trash 112 America Online connecting to Symantec Web site 27 using LiveUpdate 37 anchor file specifications in Speed Disk 93 AOL See America Online 29 Apple menu starting Norton Utilities 68 application Apple Guide help 24 registering 25 automatic protection turning off with Control Strip 120 B backing up data prior to optimization 92 backing up files in Retrospect Express 139 157 Balloon Help turning on 24 blocks reformatting hard disks with bad 66 booting from the CD 20 C cables checking 57 Catalog Search UnErase search option 50 82 CD availability for newest Macintosh models 20 contents 15 ejecting on restart 20 Mac OS System folder 15 Reference Guide PDF 23 25 Retrospect Express 140 using to restart 17 CD ROM Mastering profile Speed Disk 99 checking cables 57 for viruses in Norton AntiVirus 122 Compression Scanning options 22 configuring LiveUpdate 33 Norton FileSaver 67 context sensitive help 24 contextual menus 124 examining disks 69 virus scan 124 control panels extension confli
141. rus and scan the infected file In the scan window the file will indicate that it is Repaired or Not Repaired In the scan window click the infected file Click Repair If a file can t be repaired click Delete Click OK The Status column shows that the file is Deleted a A U N If a Virus like Activity alert appears A Virus like Activity alert is a warning and does not necessarily mean that your computer has a virus You can decide whether the operation is valid for example when you are installing software or decompressing a compressed archive You can set the types of virus like activities checked A Norton Auto Protect Virus like Activity NAY detected an attempt to create or modify an application The file being affected is Netscape Communicator The currently active application is Speed Disk Cow J To respond to a Virus like Activity alert 1 Do one of the following m Click Remember if you don t want the alert to appear when this activity Occurs again m Click Allow if the message describes a valid activity for the application you are running For example if you are changing a system setting or making a copy of an application or system file you can let the activity continue a Click Deny if the detected activity isn t related to what you are trying to do Depending on the activity Auto Protect displays different responses 134 If Norton AntiVirus can t repair a file
142. s remains on the disk even though the filenames no longer appear in any folder until the space is needed to store other files This poses a security risk for sensitive and confidential documents Wipe Info eradicates old data by writing new meaningless data on top Not even a Symantec technician will be able to recover anything from your disk that you have wiped You can also use Wipe Info to clean the unused space on your disk to ensure that no sensitive data inside erased files remains on your disk The Wipe Info main window lets you access the three disk wiping operations Wipe File Wipe Disk and Wipe Unused Space A fourth option Wipe Entire Device is available from the Wipe menu Because you cannot recover wiped data Wipe Info has built in safeguards to avoid accidental data loss You are asked to confirm each operation before data is irretrievably destroyed Erasing files permanently with Wipe Info To start Wipe Info 1 Do one of the following a Use the contextual menu to run Wipe Info In the Finder Control click a file folder or disk and click Wipe or Wipe Unused a On the Utilities menu click Wipe Info Wipe Info Wipe individual files or entire folders Click Wipe File Cor Folder Wipe Disk or Wipe Unused Space Wipe an entire disk Make files you have already thrown away unrecoverable Once you erase something with Wipe Info it is gone fo
143. s step by step instructions on how to restore your computer after a disaster For more comprehensive documentation refer to the Retrospect Express User s Guide which is installed with Retrospect Express It is a PDF file for use with Adobe Acrobat Requirements Retrospect Express requires Mac OS 7 0 or later and the following hardware a Apple Macintosh computer or Mac OS compatible equivalent a At least 16 MB of actual RAM m Hard disk drive with a minimum of 50 MB free space m A backup device This can be a CD R or CD RW drive or a drive that mounts its media as volumes on the Mac OS Desktop This latter type includes floppy disk drives and removable cartridge drives such as Zip Jaz SuperDisk MO and DVD RAM See the Read Me file on the CD for a list of supported devices 139 Retrospect Express quick start You do not need a backup device to back up to the Internet However you do need the following Appropriate networking hardware or modem A valid Open Transport TCP IP configuration on your computer including a valid PPP configuration for a modem An account with write privileges on an FTP site check with your Internet service provider Installing Retrospect Express 140 The Retrospect Express software on the Norton SystemWorks CD lets you install the Retrospect Express application on a Macintosh with a CD ROM drive To install Retrospect Express 1 a A WN In the Norton SystemWorks CD
144. s tools to recover files and disks More detailed information a bout all the Norton Utilities tools is in the Norton Utilities for Macintosh Reference Guide PDF file as well as in the online help Norton Disk Doctor Volume Recover and UnErase are the Norton Utilities tools used for disk repair and file recovery Use Norton Disk Doctor to repair disk damage For more information see Starting and running Norton Utilities from the CD on page 42 and Using Norton Disk Doctor on page 69 If you need to restore your disk s directory have unintentionally initialized your hard disk and want to restore the data or if your disk is beyond repair run Volume Recover For more information see Recovering FileSaver data with Volume Recover on page 90 UnErase recovers files from the damaged disk and copies them to an undamaged disk For information on using UnErase for emergency data recovery see Recovering files with UnErase on page 48 If these tools are unable to help immediately read More troubleshooting procedures on page 63 for more suggestions on how to restore your disks or recover data 41 Emergency data recovery and troubleshooting Starting and running Norton Utilities from the CD 42 Use the Norton SystemWorks for Macintosh CD as a startup disk for troubleshooting purposes as well as for installing Norton Utilities on your computer Using the CD as a startup disk lets you access your compute
145. sing files permanently with Wipe Info Wipe Info erases files and volumes so they are unrecoverable This provides greater security for any sensitive data that might be in your erased files Unlike the other Norton Utilities which protect rescue and improve access to your data Wipe Info destroys data permanently Use Wipe Info the same way you would use a paper shredder when you want to be sure that a thrown away file or folder cannot be recovered by any means 103 Enhancing performance and security 104 Caution Be very careful using Wipe Info There is no way you can recover files that have been erased with Wipe Info When a file or folder is wiped it is gone forever This section explains how to use Wipe Info to m Permanently remove unwanted files and folders See Wiping a file or folder on page 105 a Completely erase a hard disk so that data cannot be recovered See Wiping an entire disk on page 106 Completely erase a removable media device See Wiping an entire device on page 108 a Erase unused space on a disk to prevent recovery of erased files See Wiping unused disk space on page 109 m Use extra wiping security See Increasing security on page 110 m Create a Wipe Info Trash can See Creating a Wipe Info Trash can on page 111 When you empty the trash or erase a hard disk only the bookkeeping information about the disk is modified The data from erased file
146. sk directory for files that do not appear to have been intentionally deleted When performing a File Type or Text search UnErase searches the used parts of a disk where files are expected to exist If your disk directory information has been damaged you will obtain the best results by selecting both the Real Files and Erased Files checkboxes If files or folders seem to have disappeared for no reason try the Rebuild Directories feature in Volume Recover For information on Rebuild Directories see Rebuilding directories on page 54 4 Select one or more of the following search methods Catalog Search Searches the disk directory for valid file records If you are looking for Erased Files only and your hard disk is functioning normally do not select Search Entire Disk For Parts Of The Catalog Tree If your hard drive has crashed or a large number of files have unexpectedly disappeared try the Catalog Search for Real Files and Erased Files first with Search Entire Disk deselected If large numbers of files are still missing search again with this checkbox selected Selecting this option will slow down the search significantly File Type Search A File Type Search is most useful when Quick Search has not found the erased files you need or when the Catalog Search is unsuccessful When using this search method you can search for files created by specific applications Text Search The File Type Search finds items that match th
147. splays an alert dialog box See If an error is found on page 47 Read the description of the problem and follow the recommendation Repairing damaged disks To skip any test click Skip If you have selected more than one disk to test you can also click Skip Disk When Norton Disk Doctor is finished it displays the results for each disk tested in a report window Click Done to return to the Norton Disk Doctor window Quit Norton Disk Doctor and examine your disk to see if the data on your disk appears to be correct If Norton Disk Doctor found and repaired major problems run it again to be sure that all problems have been fixed When finished Norton Disk Doctor should report No Problems Found If an error is found Click for a detailed description of the problem Recommended 4 course of action Files affected by the problem If the error looks like it can be fixed Norton Disk Doctor lets you decide whether to fix it Problem A There is a problem on aa Macintosh HD Problem Y Minor errors were found in the files listed below Description ofthe problem The files have bad modification dates 15 2 6 Recommend Norton Utilities recommends that you fix this problem However this fix cannot be undone 2 files Macintosh HD Desktop Folder Dorthea s Shared Norton Systemworks UG pdf Macintosh HD Desktop Folder Dorthea s Shared NUM User s
148. starts checking the selected disk For a list of the processes Speed Disk performs see Phases of optimization in the Speed Disk chapter in the Norton Utilities for Macintosh Reference Guide PDF on the CD If you are trying to optimize your boot disk Speed Disk informs you that you can defragment files is The disk Macintosh HD cannot be optimized because it contains the System software You may however defragment files not currently in use See Defragmentation vs optimization on page 91 To optimize start up from the Norton Utilities CD Cancer Defragment rites To optimize your boot disk you will have to restart from the Norton Utilities CD or from another startup disk If this message appears click Defragment Files to have Speed Disk defragment files on the boot disk Optimizing disks files and free space with Speed Disk If you are trying to optimize your disk and documents or other non system files are open a message appears is The disk untitled cannot be completely optimized because some files are in use Click to display open files 7 Ifthis message appears click Show Open Files to display what files are open so you can close them and continue optimizing To view a list of fragmented files and select individual files for defragmentation see To defragment files below When optimization is complete Speed Disk has defragmented files and arranged f
149. stem Info SYSTEM INFO sl a Power Macintosh Click to display a Get Info summary of the _ Selected Suites selected system X Test CPU PowerPC 64 400 MHz EX Test Display Built in video 32 bit Click to start tests E Test Volume Macintosh HD aa EJ Test FPU PowerPC built in Some systems can be tested in different configurations For example you might have more than one hard disk or you might have a color and a monochrome monitor connected To select different test suites choose Show More Choices from the Benchmarks menu To return to the basic level choose Show Fewer Choices from the Benchmarks menu Select the test suites you want to run in the System Info main window Select the configuration you want to test from the lists in the System Info main window Some systems have only one option for some or all of the suites Your system must support an option before it appears For example you must be running on a Power PC to support Power PC and Emulated 68020 as other configuration options The multiple hard drive option is only available if more than one hard drive is available Note Do not move the mouse or type on the keyboard while running benchmarks Doing so can affect test results Click Run A Power Macintosh can be run in native mode or emulated 68020 mode When you choose to test an emulated CPU on a Power Macintosh all suites are run in emulated mode not just the CPU tests 101
150. ster or after you have reformatted or replaced a hard disk Assume that your computer has encountered a disastrous data loss that cannot be easily remedied For example it fails to start up instead it displays a blinking question mark on a disk icon or a sad Mac icon Use the bootable Norton SystemWorks CD to restart and use the rescue procedures outlined in Chapter 3 Emergency data recovery and troubleshooting on page 41 If Norton SystemWorks can t help then you can restore from a backup Restoring your computer with the bootable CD after a disaster Due to the nature of Macintosh TCP IP networking the bootable CD cannot be used to restore from Internet backup sets To restore from an Internet backup set see Restoring your computer from a partial backup on page 153 To restore from a partial backup in which you backed up only some of the files see Restoring your computer from a partial backup on page 153 To restore one or more files but not the whole hard disk refer to the Retrospect Express User s Guide PDF file on the CD Note If your backup device is a removable cartridge drive such as a Zip Jaz MO or SuperDisk it must be connected turned on and have a mountable cartridge in it before you restart your computer with the bootable CD To try to repair the disk m Use the procedure for running Norton Disk Doctor in Chapter 3 Emergency data recovery and troubleshooting on p
151. suggestions Try these tips when you start having problems with your system Check all cables for loose connections Disconnect all external devices Reset the PRAM by restarting while pressing Command Option P R Hold for four chimes then release Update your device drivers with the latest formatting software For more information on updating drivers consult the device manufacturer s documentation Selecting a virus protection level during installation During the Norton AntiVirus for Macintosh installation process see To install Norton SystemWorks for Macintosh on page 19 you can select a 21 Installing Norton SystemWorks 22 level of virus protection that matches your computing needs These levels are combinations of more detailed custom preferences AA x Set Virus Scanning Preferences ANTIVIRUS y Automatic protection level Q No Protection If you prefer to check for viruses manually Q Minimal Protection Virus scanning when programs or files are opened Standard Protection Automatic scanning of programs files email attachments and files on the Desktop Q Full Protection Scanning and notification of all viruses and virus like activities With higher levels of protection you will receive more alert messages Scanning for compressed files Scanning compressed files might increase overall scanning time GQ Do not scan compressed files Scan Stuffit format only Scan all known formats Se
152. t Preferences and Continue Choose from the following protection levels a No Protection Auto Protect is turned off You have no automatic virus protection with this setting You can scan for viruses manually use the contextual menu to scan selected items or use the control strip feature to turn Auto Protect on a Minimal Protection Auto Protect is turned on but only to scan files that are being opened or created and Internet file downloads m Standard Protection This setting monitors Internet activity installations file exchanges and provides warnings of common virus like activities Full Protection With this setting all of your computing activities are monitored for virus activities If you use File Sharing on your computer or your computer is exposed to viruses use this setting The Compression Scanning options let you select the types of compressed files Norton AntiVirus will scan Because compressed files take longer to scan you might want to adjust these settings To change settings later see Setting general and custom preferences on page 121 What to do after installing About your virus subscription Norton AntiVirus includes a one year subscription to virus definitions Updates are made available monthly or more frequently when necessary ls Norton AntiVirus includes a one year subscription to y virus definition updates via the Norton AntiVirus Protection Plan Visit http www shop syma
153. teeeees 100 Finding information with Fast Find wie cececeeeeseeeseeetesteeeneeneees 103 Displaying read write activity with DiskLight coo 103 Erasing files permanently with Wipe Info wo ences 103 Wiping a file Or folder ensani aana RD 105 Wiping anventire disk sustessisssseaem ernie deehrenareti ewes ia 106 Wiping an entire device ice cece nan ian arrancan ron 108 Wiping unused disk space ersen ge udon anean A E aas 109 Using UnErase after wiping unused disk space 110 A vedeossereinpererwexeceveeneieees 110 Creating a Wipe Info Trash can oo eeceeceeeeeetteeteeeteeeteeeteenes 111 Using contextual menus urnon a e e S 112 Section 3 Norton AntiVirus for Macintosh What to do if a virus is found Chapter 6 Protecting disks files and data from viruses About automatic protection aceesorii En n a 119 About Norton AntiVirus Auto Protect sescecccccscsrerereses 119 What part of my computer is protected eccerre 119 Turning Auto Protect on or off with the Control Strip 120 Setting general and custom preferences 00 0 cc eeeeeeeteeteeteeeneeees 121 Scanning for VITUSES api apli 122 Using contextual MENUS tO SCAN conmnccccocononononcnnn ccoo nonananonccnnnns 124 Scanning email attachment ooocccnnccninnccnoonnnonnononnononnncnonnnnninos 125 Chapter 7 Section 4 Chapter 8 Scheduling automatic Virus SCANS ereere rerrrres rn 125 Scheduling asean event mistica dia 126 Editing and deleting sch
154. tension conflicts 62 An extension is computer code that upon startup alters the way your system software works This can include some control panels These programs are stored in the Extensions folder or the Control Panels folder in the System Folder An extension can cause a conflict with your system files other extensions or with a specific application For example you might observe that certain functions such as connecting to the Internet or launching some programs are temporarily disabled To temporarily resolve an extension conflict Hold down the Shift key while you start up your Macintosh This disables all extensions until you restart your Macintosh again Note This procedure disables all extensions that normally load while your Macintosh is starting up You might observe that certain functions are temporarily disabled However the next time you restart your Macintosh the functionality returns To eliminate the conflict 1 Choose Control Panels from the Apple menu and then open Extensions Manager If you want to save the current configuration go to the Extensions Manager window click the Duplicate Set button and give the duplicate set a different name If you see a message that the selected set doesn t match the contents of your System Folder click Create New Set and give the set a descriptive name Use the Extensions Manager software to select the minimum number of extensions to load On the
155. tes and Type and Creator codes are displayed if known In the UnErase Search window select one or more files Select cut and paste contents of a file from this window In some types of files you can view a data fork and a resource fork 77 Repairing and recovering disks files and data 3 Click the Data Fork or Resource Fork button to view the file s data or resource fork contents For more information about data and resource forks see Recovering data and resource forks on page 86 In files that contain more than plain text the contents might look like gibberish This is normal computer code and does not mean that your file is damaged or unrecoverable Look for fragments of text to help you determine whether the selected document is the one you re looking for 4 To copy the file s contents to the Clipboard drag across the text to select it and click Copy to Clipboard Filtering the erased files list 78 When UnErase searches for erased files it might display many files and folders that you don t want to see You can hide files you don t want to see by filtering them out of the UnErase Search window using the Filter List feature For example if you often use a specific type of graphic or document you can define a filter that displays only those graphic or document file formats and hides other types of erased files that you don t want to see You can create and save a filter for future use T
156. th your Macintosh software Restore from backup 150 If you copied your catalog files to floppy or removable disks copy them back to your hard disk Start the Retrospect Express application which prompts you to open or create a configuration file For this restore create a new configuration on the hard disk to which you are restoring If you did not make copies or backups of your catalog files recreate the catalog or catalogs from your backup media To recreate the catalog or catalogs from your backup media 1 On the Tools tab click Repair 2 Select the Recreate option that matches your media Now that your hard disk is working again and Retrospect Express is available along with your backup catalogs you can restore your hard disk Restoring your computer with the bootable CD after a disaster To restore your hard disk 1 On the Immediate tab click Restore JE Choose the restore type Pp Restore an entire disk Restore a disk to the state it was in when backed up O Restore files from a backup Restore one or more files using a Snapshot the complete list of disk contents for each backup O Search for files and folders Restore files or folders from any backup Search for files across multiple backup sets 2 Click Restore an entire disk 3 Click OK Restore from Backup Source j Source Snapshot for Restore cancel ox Es Select a backup set and Snapshot th
157. the pattern specified in the Configure Security Wipe window and then writes a complement of these characters Finally Wipe Info writes zeroes over the file space This Security Wipe process uses DOD approved methods To use Security Wipe a On the Options menu click Security Wipe To remove the security wipe checkmark choose Security Wipe from the Options menu again Erasing files permanently with Wipe Info All future wipe operations use the Security Wipe option until you choose a different option To configure Security Wipe 1 On the Options menu click Configure Security Wipe Configure Security Wipe During Security Wipe this sequence of bytes is repeatedly overlaid on the file or disk being wiped Text O Hexadecimal E 2 Inthe Configure Security Wipe dialog box click a wipe option m Text Command T Wipe Info uses patterns of text characters to wipe the disk m Hexadecimal Command H Wipe Info uses patterns of hexadecimal characters to wipe the disk Creating a Wipe Info Trash can You can create a Wipe Info Trash can on the Desktop to work in conjunction with the regular Trash The Wipe Info Trash lets you destroy unwanted data without having to start Wipe Info each time If Wipe Info is configured for Security Wipe it also applies to the Wipe Info Trash The Finder Trash can is unaffected by the Wipe Info Trash can To create a Wipe Info Trash can a On the Options menu click Create Wipe Info
158. titles are required except E mail when printing License Code J46 Y BTC9 NWP9 BYBW First Name Ima MI C Last Macuser Title Information Development O Z O Z OoOO O Organization Symantec Corporation Address 1 2500 Broadway Address 2 Suite 200 City Santa Monica State CA Zip Postal Code 90404 Country usa Phone Fax E mail datwater symantec com Cm Cem Dantz respects your privacy This information will not be disclosed to others 3 In the Registration window type your registration data in the text boxes 4 Click Register Later Print or E mail m If you click Register Later this window reappears the next time you start Retrospect Express m To email your system must be configured properly for Internet email a If you cannot email click Print to print the form and send it to Dantz Development by mail or FAX 141 Retrospect Express quick start Exiting Retrospect Express To exit Retrospect Express m On the File menu click Quit Before exiting Retrospect Express you are informed of the next scheduled operation if any The Retrospect Express Directory When you start Retrospect Express the program s main window the Directory appears Retrospect Express Directory Immediate EN Backup Restore or perform other operation now Access all areas of Retrospect Express through B
159. to perform some additional work to recover the entire file Some Macintosh files have two parts Data Fork The part of a file that contains text graphics or other modifiable information a Resource Fork The part of a file that contains information used by an application such as menus fonts icons or executable code The majority of document files have only a data fork although some have both a data fork and a resource fork UnErase lists each fork as a separate file in a File Type search Recovering files from the Trash Joining resource and data forks Because directory information is not referenced in a File Type Search a data fork is listed with a generic name identifying the document type for example Photoshop 2 3 4 5 1 data A resource fork is listed with the original file name of the document and the suffix rsrc for example Artwork rsrc In most cases the data fork is the one that contains the essential file data you want to recover When you recover an erased file with a resource fork and a data fork you might have to rejoin the two parts to restore the file to its original condition The resource fork can also be a great help in determining the original name of the file Because the data and resource forks of a file are often physically adjacent on the hard drive you can often identify a data fork by the name of the resource fork next to it For example if you find a file called Photoshop 3 4 5 25 data
160. to the Symantec Web site through America Online on page 27 In the Norton SystemWorks for Macintosh folder double click Register Your Software Register Your Software Your default Internet browser should go to the Symantec Service amp Support registration page If you are using Macintosh OS 8 1 start your browser and navigate to the Symantec Service amp Support page www symantec com custserv cs_register html On the Service amp Support page type all of the required information a Netscape Symantec Service amp Support B Reload Home Search Netscape Images Print Security Shop http www symantec com custserv os_register html SUIZO Service amp Support Register Your Software Fill in the form below to register your software with Symantec s Customer Database Registration qualifies you for technical support disk and manual replacements and other valuable services To register Quarterdeck software please use the Online Quarterdeck Registration Form Personal Information eons required Last Name required Title If youare a single user owning one copy of the software please leave the Company field blank Company Address required Cty required State required Zip Postal Code required Country Province United States required Phone Number required Fax Number
161. tosh computers If this is the case for your system a solution is to install Norton AntiVirus for Macintosh or Norton Utilities for Macintosh onto the USB volume Include the Norton Shared Lib file in the same folder as the Norton Utilities for Macintosh applications Start your computer with the USB media inserted and the Macintosh OS CD as the boot volume Insert the USB media prior to restarting from the Macintosh CD so that the operating system can add the USB volume to the desktop Problems starting from USB port You are attempting to start an iMac DV slot loading model or a Macintosh G4 with a USB port from the new Mac OS 9 based versions of our CDs During startup the computer stops responding or the computer crashes with a Bus error This usually occurs if you have a USB hub or solitary extra USB device such as a modem or scanner connected along with your keyboard and mouse Try disconnecting the extra third party USB device from the computer and start from the CD again FireWire device problems When you start from the CD your FireWire drive is unrecognized and you are prompted to initialize or eject it Because of this while started from the CD you cannot examine any LaCie USB drives or FireWire drives 61 Emergency data recovery and troubleshooting The solution is to start from the hard drive and use the installed version of Norton Utilities for Macintosh on the internal drive to examine the external devices Ex
162. ule a future LiveUpdate session LiveUpdate E Select items to Customize This Update Session update during this Connect to Symantec check for new updates and 5 select only the updates you want session i Update Everything Now Upd ates all installed Connect to Symantec automatically download and components install all available updates Lets you schedule Schedule Future Updates ifi d Set a regular time for your computer to connect to specific up ates Symantec and update your software Indic ates the last Date Last Checked Monday August 21 2000 Date of Last Update Never update activity LiveUpdate downloads and installs the available updates A status dialog box keeps you informed of the file transfer process LiveUpdate Progress Current File Pregnet name Click to skip the i currently Overall Progress downloading item File of Downloading of Time Remaining Calculating The file transfer takes a few minutes When the file transfer is complete LiveUpdate notifies you 30 Updating LiveUpdate gives a summary of its activity List of products updated in this session If your files are up to date LiveUpdate informs you LiveUpdate Summary LiveUpdate pas Summary LiveUpdate successfully completed updating your Symantec software
163. und of the Desktop If the CD window doesn t open automatically double click the CD icon to open it To scan your hard drive 1 2 In the CD window double click the Norton SystemWorks icon In the Norton SystemWorks main window click Norton Disk Doctor Norton SystemWorks NortonSystemWWorks ae JM Norton Disk Doctor Diagnose and repair damaged disks Run a utility or Speed Disk choose a tool Optimize a drive s performance from the Utilities menu FileSaver Protect your disks and track deleted files UnErase Recover files that have been accidentally deleted Volume Recover Resurrect an initialized or crashed disk ES B ES el Get the latest LiveUpdate program updates Receive notification of product updates and schedule downloads Norton AntiVirus If Norton AntiVirus Protect disks from viruses and repair infected disks for M acintosh is installed start it from here 17 Installing Norton SystemWorks 18 3 In the Norton Disk Doctor window select a drive and click Examine Norton Disk Doctor B NortonDiskDoctor 22 Select the items to check then click Examine a Macintosh HD Format Mac OS Extended HFS Where ATA Bus 2 ID 0 5 A Power Mac G4 Install Format Mac 0S Standard HFS Where ATAPI Bus 0 IDO E Zip 100 Format Mac 0S Standard HFS Where ATAPI Bus 0 ID 1 If a drive
164. uring Speed Disk optimization it might be necessary to uninstall certain copy protected applications before optimizing then reinstall them after optimizing to ensure that those files remain in their expected locations For further information consult the security application s documentation About unmovable anchor files Some files and file fragments are classified as unmovable Files designating bad blocks on the drive and some types of security files can t be moved Fragments on the drive identified by Speed Disk as unmovable are not moved during optimization You can also designate any file or group of files to be unmovable For more information see About unmovable anchor files on page 93 93 Enhancing performance and security Running Speed Disk 94 Speed Disk normally runs with the General Use optimization setting designed for most users However there are other settings that Speed Disk can use for purposes such as CD mastering multimedia use or just to consolidate free space For more information see Using built in Speed Disk profiles on page 98 You can also design custom Speed Disk profiles For more information see Creating custom Speed Disk profiles on page 100 Note To optimize your startup disk you must restart your computer from another disk or CD that contains the Mac OS such as the Norton Utilities for Macintosh CD To start Speed Disk 1 Do one of the following
165. ustom 121 specifying virus like activities 135 virus scanning 18 virus scanning in Norton AntiVirus 21 Profile Editor in Speed Disk 100 profiles built in Speed Disk 99 profiles in Speed Disk 98 170 Search the online help index for more information protection levels in Norton AntiVirus 21 R Read Me file 16 24 contents 15 Real Files UnErase search option 82 rebuilding Desktop 65 rebuilding directories with Volume Recover 54 Recently Used Files profile in Speed Disk 99 recovering data and resource forks 86 disk directories with Volume Recover 54 erased files 73 files from Trash 86 FileSaver data 90 Reference Guide PDF 15 23 25 opening 25 reformatting hard disks 66 registering your product 25 rejoining unerased file segments 88 removable media bypassing Finder detection 70 removable media devices troubleshooting 63 repair if unsuccessful 133 repair alert messages responding to 47 repairing damaged disks 44 files infected with viruses 18 replacing damaged SCSI disk drivers 63 64 system files 65 resource and data forks joining 87 resource forks File Type search UnErase 86 88 responding to virus alerts 131 restarting after installation 19 from CD troubleshooting 20 with Startup Disk Control Panel 19 restarting from CD 15 17 restoring disks 52 54 Retrospect Express CD contents 140 system requirements 139 technical support 164 using 139 157 running Norton Disk Doctor 45 47 Spe
166. utter left over from your Internet sessions For more information see Other products on the CD on page 16 Retrospect Express Backup from Dantz lets you back up your files quickly and easily to a wide range of removable media For more information see Retrospect Express quick start on page 139 13 Installing Norton SystemWorks If you have an emergency If you purchased Norton SystemWorks because your computer won t boot you see a disk or folder with a blinking files have disappeared or you wish to recover data DO NOT INSTALL Norton SystemWorks yet Please refer to Chapter 3 Emergency data recovery and troubleshooting on page 41 If you purchased Norton SystemWorks to maintain your Macintosh and do not currently have a problem refer to Chapter 5 Enhancing performance and security on page 91 If you currently have an emergency be aware of these cautions Do not install Norton SystemWorks for Macintosh on a disk that you want to repair or recover data from Any new information saved to your disk might destroy the files you are trying to recover Do not initialize your disk If booting from a CD results in a Do You Want To Initialize dialog box message click No or Cancel There is a good chance the disk can be repaired or the data can be recovered using Norton Utilities If your computer is infected with a virus If you think your computer is infected with a virus resta
167. wnload Virus Definition Updates link 2 On the Download Virus Definitions page select Norton SystemWorks for Macintosh along with your preferred language Click Download Updates On the Download Updates page click the file to download Be sure to click files for the appropriate version of Norton SystemWorks for Macintosh Version 7 Information about the update is included with the download and a text file describes how to install the update Deleting the NAV 7 0 QuickScan file Because of the way Norton SystemWorks tracks scanned files a new virus already present on your hard drive could go undetected when you first update definitions even though those definitions would detect any new files with that virus If you have scanned your hard disk and found no viruses and then you download new virus definitions you might want to ensure that any previously undetected viruses will be found by the new definitions 35 Keeping virus definitions and program files current You can use Norton SystemWorks to delete the file at the root of each drive called NAV 7 0 QuickScan To remove the QuickScan file 1 Inthe Norton AntiVirus window click the File View tab 2 Inthe File View list double click your hard disk and locate the NAV 7 0 QuickScan file Ensure that Show Invisible Files is checked Norton AntiViru 1 file selected 2 Macintosh HD MI Show Invisible Files b a Microsoft Inter

Symantec Norton SystemWorks 1.0 (07-00

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