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Symantec Norton Utilities 6.0 (07-00

1. 7 Info for Macintosh HD Disk Size 19 1 GB 2 4 GB used Fragmentation 39 of 12 168 files 0 1 View Current Final Free Space 1 218 fragments 1 2 GB largest Format HFS Alloc Blocks 5 019 Block Size 4K Click Optimize Speed Disk starts checking the selected disk For a list of the processes Speed Disk performs see Phases of optimization in the Speed Disk chapter in the Norton Utilities for Macintosh Reference Guide PDF on the CD If you are trying to optimize your boot disk Speed Disk informs you that you can defragment files is The disk Macintosh HD cannot be optimized because it contains the System software You may however defragment files not currently in use See Defragmentation vs optimization on page 71 To optimize start up from the Norton Utilities cD Cancer Defragment rites To optimize your boot disk you will have to restart from the Norton Utilities CD or from another startup disk If this message appears click Defragment Files to have Speed Disk defragment files on the boot disk Optimizing disks files and free space with Speed Disk If you are trying to optimize your disk and documents or other non system files are open a message appears is The disk untitled cannot be completely j optimized because some files are in use Click to display open files 7 Ifthis message appears click Show Open Files to display what
2. To read Late Breaking News 1 18 Connect to the Internet in your usual way If you use America Online AOL to connect to the Internet see Connecting to the Symantec Web site through America Online on page 19 Registering Norton Utilities for Macintosh In the Norton Utilities for Macintosh folder double click Late Breaking News N Late Breaking News Your default Internet browser should go to the Symantec Late Breaking News Web page for your product If you are using Macintosh OS 8 1 start your browser and navigate to the Symantec Web page www symantec com product home mac html Connecting to the Symantec Web site through America Online If you use America Online AOL as your Internet Service Provider ASP you must connect to AOL before you go to the Symantec Registration Web site Use this procedure if your Internet Control Panel has its Default Web Browser set to America Online To register your software via AOL 1 Log on to AOL On the AOL Welcome page click the AOL Internet browser Move the AOL browser and any other open AOL windows out of the way In the Norton Utilities window double click Register Your Software Follow the procedure from Registering Norton Utilities for Macintosh on page 17 to enter registration information Click Submit Registration Disconnect from AOL 19 Installing Norton Utilities 20 C HA PTE Emergency data recovery and
3. Wipe individual files or entire folders Click Wipe File Cor Folder Wipe Disk or Wipe Unused Space Wipe an entire disk Make files you have already thrown away unrecoverable Once you erase something with Wipe Info it is gone forever The Norton Utilities will not be able to recover the information later 2 Inthe Wipe Info window click one of the following a Wipe File Folder Lets you select a file or folder to erase See Wiping a file or folder on page 85 a Wipe Disk Lets you select an entire disk to erase See Wiping an entire disk on page 86 a Wipe Unused Lets you select a disk whose unused space you want to erase See Wiping unused disk space on page 89 3 To wipe an external device choose Wipe Entire Device from the Wipe menu Wiping a file or folder With Wipe Info you can specify to eradicate either a single file or a folder filled with files If you must do this regularly create a Wipe Info Trash can on the desktop so you can destroy unwanted data without having to start Wipe Info each time See Creating a Wipe Info Trash can on page 91 for directions 85 Enhancing performance and security Caution If a folder is wiped all files and folders inside the selected folder are wiped as well To wipe a file or folder 1 In the Wipe Info main window click Wipe File Wipe File Folder Macintosh HD 3 ic
4. If you wish to be able to use a new File Type Template when you restart from the Norton Utilities CD or at a time when you are not able to access your hard drive copy the File Type Templates folder from the Norton Utilities CD to another disk such as a Zip disk a floppy disk or another hard drive Add your custom template to this copied folder 65 Repairing and recovering disks files and data When you start UnErase from the Norton Utilities CD click Preferences on the Edit menu and specify this copied folder as the desired location for the File Type Templates folder This ensures that UnErase will use your custom File Type Template Recovering files from the Trash When UnErase recovers a file using a Norton FileSaver or Catalog search it creates a folder with the same hierarchy and name as the last folder in which the file resided as in the following example SS N Recovered Files Date oid Ta Hard Disk001 Today 2 26 PM v G Applications Today 2 26 PM v Apple Extras Today 2 26 PM UnErase recreates the C Sample Desktop Pictures Today 2 26 PM recovered file s original B Beach on Ko Samui Today 2 26PM Z ia Nae F id ecovere les tolaer If you have previously dragged a file to the Trash and then emptied the Trash UnErase attempts to determine the folder from which the file was originally taken If necessary UnErase creates a Trash folder inside the Recovered Files folder Do not confuse this folder
5. Name Size Modification Date Recover abilit Ba MathCommands Friday July 18 1997 Sunday September 3 2000 Sunday September 3 2000 Monday May 19 1997 Thursday August 24 2000 oO centipede_pix Es cent_app_window Symbols fm Norton AntiVirus Activity Log Good Good Good Last location of selected file Macintosh HD oO Trash fa centipede_pix ey cent_app_w indow 65K selected Recover O items filtered View Contents Filter List ee Click Recover The Recovery Destination dialog box confirms the files to be recovered and the disk from which you are recovering Recovery Destination You are recovering Business Cards fp5S Disk you are recovering from a Macintosh HD Select a disk to recover to WARNING Recovering a file to the same disk as the source file may reduce the chance of recovering the file Macintosh HD Zip 100 joop Click Recover to confirm and complete the recovery 93M free on disk Select a disk on which to save the recovered files It s best to choose a different hard disk floppy disk or other volume to save recovered files If you have no other device to restore the files you can recover a file to the same disk You might overwrite the file 55 Repairing and recovering disks files and data 56 Name of recovery folder you are currently recovering or other erased files that you still want to recover Tip If you are o
6. Select a folder for the NDD Undo file and click Choose You should save the Undo file to a disk other than the one you are examining By default Norton Disk Doctor saves the Undo files at the root level of the boot drive in a folder called Disk Doctor Undo Files Norton Disk Doctor checks every area of your hard disk looking for problems that need immediate attention as well as file problems that could give you problems in the future Using Norton Disk Doctor Name of disk being examined Click Skip to skip Tip For a description of the tests see the chapter Norton Disk Doctor in the Norton Utilities for Macintosh Reference Guide PDF file on the CD The scan window shows Norton Disk Doctor progress as it scans each selected disk for errors Norton Disk Doctor B NortonDiskDoctor 2 24 Tests for Macintosh HD Checking Media Skipped a test Progress of overall examination Checking Partitions Complete B Checking Directories Complete Checking Files SoundSource Strip Skip one disk in a series being G Examining Macintosh HD examined Number of disks to be examined Disks remaining to be examined 0 Stop examining Z all disks You can do the following in the scan window m Click Skip to skip an individual test m Click Skip Disk to skip the remainder of tests for this disk If another
7. Viewing an erased file s information When you have the UnErase Search window open you can select an erased file and view more information about it or view its contents To get information about an erased file 1 2 Icon filename and other file statistics Reference Guide Read Me O bytes in data fork 576 bytes in resource fork Where Hard Disk001 System Folder Apple Menu Items Recent Documents Created Thursday July 22 1999 Thursday July 22 1999 Thursday July 22 1999 Modified Deleted Type ttro Creator ttxt To view the contents of an erased file 1 2 File name program icon and creation date Click View Contents Contents of File Using AppleScript part 2 File name Using AppleScript part 2 Modification date Friday May 30 1997 25 385 bytes Some applications store files in their own proprietary format that may include unreadable characters Use this window to view and copy readable portions of the file Saner iain Coy VOY EER MY Sor ee EX EIOPA UNY GUT USS PIA NS pA Or COPAY QOnewlink Cross PlatformlidO 0O2Dopenlink lt path onlinemanuals gt MultiP latform platstoc doc firstpageDIL OOb newlink Save Framelmage with Imported GraphicsceDO OP new link Remember Missing Font NamesiD 0D newlink Show File Translation Errors O D Dnewlink InterfacecptO0O10Close Close BookOOyOa0 new link Exit 10 DeDnewlink Quit Bookt ODOClose command documents closinge
8. damaged disks 23 replacing damaged SCSI disk drivers 42 43 system files 44 resource and data forks joining 67 resource forks File Type search UnErase 66 68 restarting after installation 14 from CD troubleshooting 14 with Startup Disk Control Panel 14 restarting from CD 10 11 restoring disks 31 33 running Norton Disk Doctor 24 26 Speed Disk 74 79 System Info test suites 82 UnErase 52 69 Wipe Info 87 88 S Sad Macintosh icon 39 saving System Info test results 82 scheduling program updates 100 101 112 Search the online help index for more information SCSI devices diagnosing conflicts improper terminations 39 locating by ID numbers 69 replacing damaged drivers 42 wiping 85 88 searches 60 File Type templates 62 Security Wipe 90 91 selecting System Info testing configurations 81 UnErase search methods 30 31 61 63 Service and Support 103 settings Norton FileSaver 48 shortcuts for application 15 SimpleText application 10 Software Development profile in Speed Disk 79 software installations prior to optimization 72 Speed Disk 78 anchor file specifications 73 built in profiles 79 Detail View 78 disk map 75 78 Profile Editor 73 starting from CD 74 updates FileSaver files 77 viewing HFS disks 78 Speed Disk 3 2 profile in Speed Disk 79 Speed Disk Profile Editor 80 Speed Disk profiles CD ROM Mastering 79 customizing 80 Disk Resizing 79 General Use 79 Multimedia 79 Recently U
9. insert it and select it in the list If you do not see the disk you want to select on the Tools menu click Show Missing Disks If the disk still does not appear see Locating missing disks on page 69 2 Click Search Volume Recover lists the FileSaver information files it finds Volume Recover FileSaver rescue information saved on Zip 100 vo LU M E 6 daysago Thu Sep 21 2000 3 37PM Zip 100 7 daysago Thu Sep 21 2000 12 40 AM Zip 100 RECOVER Search More Search more to see if additional FileSaver information can be N located Restore 32 Using Volume Recover to restore FileSaver information 3 If the located FileSaver rescue information is for the volume you want to recover select the most recent FileSaver rescue information file m Click Search More if the located FileSaver information is not for the volume you want to recover or if you think that there is more recent FileSaver information for the volume m Click Search Entire Disk to have Volume Recover search the entire physical device m If no FileSaver information is found you can rebuild the directories a Always select the most recent file unless you know that your disk was damaged before that date and time In that case you should use the older file Warning If you must use an older FileSaver file to recover data you will be restoring your disk to the way it was on the date the
10. several other items are also included on the CD Other items include Read Me Contains late breaking information troubleshooting tips installation instructions and the default location of all files installed by Norton Utilities Documentation folder Contains a Reference Guide in PDF format and installation files for Adobe Acrobat Reader System folder Lets you restart your computer from the CD to run Norton Utilities for Macintosh before you install it or any time you need to scan or perform repair recovery or optimization on the disk containing your active System folder SimpleText application Lets you read the Read Me file Norton Tools folder Contains the tools that make up Norton Utilities including Norton Disk Doctor Speed Disk and UnErase Also located Installing Norton Utilities for Macintosh in the Norton Tools folder is the Tech Support Tools folder which contains special tools for use by Symantec Technical Support Installing Norton Utilities for Macintosh We strongly recommend running Norton Disk Doctor before installing When you are sure your Startup Disk is healthy use the following steps to install Norton Utilities For late breaking information and installation troubleshooting tips see the Read Me file on the CD Insert the CD into your CD ROM drive and double click the Read Me file Starting from the CD If you suspect that your hard drive is damaged you can t restart with it you can
11. updating virus definitions 102 USB devices wiping 88 y versions checking with LiveUpdate 98 View Reports in Norton Disk Doctor 52 viewing erased file information 57 latest program update 98 System Info suite ratings 82 test results 82 virus definitions files downloading from Symantec Web site 101 updating with LiveUpdate 97 Volume Recover and Norton FileSaver 47 emergency use 21 Rebuilding Directories command 33 to restore FileSaver information 31 WwW Web sites Symantec 101 Wipe Entire Device command 84 Wipe Info described 83 85 Security Wipe 90 91 Trash 85 91 wiping entire disks 86 files folders 85 86 unused disk space 85 89 Z zapping PRAM 43 Zip drive as startup disk 14 wiping 88 114 Search the online help index for more information
12. 00 lt lt 0 P View data or Data Fork resource fork XQ Resource Fork Copy to Clipboard In the UnErase Search window select one or more files Click Get Info Creation modification and deletion dates and Type and Creator codes are displayed if known In the UnErase Search window select one or more files Select cut and paste contents of a file from this window In some types of files you can view a data fork and a resource fork 57 Repairing and recovering disks files and data 3 Click the Data Fork or Resource Fork button to view the file s data or resource fork contents For more information about data and resource forks see Recovering data and resource forks on page 66 In files that contain more than plain text the contents might look like gibberish This is normal computer code and does not mean that your file is damaged or unrecoverable Look for fragments of text to help you determine whether the selected document is the one you re looking for 4 To copy the file s contents to the Clipboard drag across the text to select it and click Copy to Clipboard Filtering the erased files list 58 When UnErase searches for erased files it might display many files and folders that you don t want to see You can hide files you don t want to see by filtering them out of the UnErase Search window using the Filter List feat
13. Click Search For full details on creating File Type Templates and other UnErase techniques see Performing customized searches on page 60 3 On the File menu click Quit to close UnErase Using Volume Recover to restore FileSaver information By using Volume Recover to restore critical FileSaver information to a severely damaged disk you might be able to return the disk to a condition that Norton Disk Doctor can repair Normally you need to use Volume Recover only on the recommendation of Norton Disk Doctor However when you initialize a hard disk you can use Volume Recover directly or use Volume Recover to rebuild the entire volume For more information see Rebuilding directories on page 33 31 Emergency data recovery and troubleshooting To use Volume Recover 1 Inthe Norton Utilities main window click Volume Recover You can also choose Volume Recover from the Norton Disk Doctor Utilities menu Volume Recover z Select a volume to recover Volume Name Status GB Macintosh HD Active System Disk A hoopi Zip 100 Click the Search button at the right to begin searching for FileSaver information on the selected volume Select the disk to recover Volume Recover will not recover your startup disk or locked disks If you select one of these disks the Search button is disabled If the damaged disk is a floppy disk or other type of removable disk
14. FileSaver data was saved You will lose any changes to files created or modified after the date of that FileSaver file 4 Click Restore to begin copying the FileSaver data to your disk Volume Recover displays a message reminding you that the directory information will be replaced by the FileSaver information 5 Click Yes to copy the information to the disk After Volume Recover is finished it indicates if the restoration of FileSaver data was successful 6 Because Volume Recover rewrites the driver area of the hard drive you must restart the computer following the recovery 7 If the procedure worked copy any critical files from the restored disk to another disk in case the hard disk is damaged again 8 Run Norton Disk Doctor to repair the disk with the newly restored directory and partition information Rebuilding directories Sometimes missing files are not listed in a disk s directory because damage to the directory prevents the corresponding directory entries from being found If your directory is damaged you can use the Rebuild Directories feature in Volume Recover to rebuild it Rebuild Directories scans the hard disk for all file records and creates a directory containing those records 33 Emergency data recovery and troubleshooting Volume Recover will recover all available entries using this feature This might include files that you have intentionally deleted Warning Use Rebuild Directories with cau
15. Finder will sometimes try to eject a badly damaged floppy disk or might crash when the disk is inserted To add a floppy disk to Norton Disk Doctor s list without the Finder seeing it hold down the Option key when you insert the disk The floppy disk will not appear on the Desktop The small icons to the right of the disk icons indicate each disk s potential for examination and repair Macintosh icon The disk contains the active System files and some repair F functions will be limited Application icon The disk contains the Norton Disk Doctor application and Q some repair functions will be limited Lock icon The disk is write protected and Norton Disk Doctor can examine the disk but cannot perform any repairs on it If you see a disk without a name or with a name you do not recognize select the disk and click the Get Info button or choose Get Info from the File menu The Get Info window displays information about the selected disk that might help you identify it Click Examine If you restarted from the CD or have set your Preferences to Always Ask For An Undo File Location Norton Disk Doctor might prompt you to choose a location for Undo files Because Norton Disk Doctor repairs directories during its scan it is possible that a repair might cause an unwanted result The Undo file lets you return your hard disk to the state before Norton Disk Doctor conducted the repair Repairs to some problems can t be reversed
16. Macintosh OS 8 1 start your browser and navigate to the Symantec Service amp Support page www symantec com custserv cs_register html On the Service amp Support page type all of the required information o Netscape Symantec Service amp Support B orward Reload Home Search Netscape Images Print Security Shop http www symantec com custserv os_register html IVANIN Service amp Support Register Your Software Fill in the form below to register your software with Symantec s Customer Database Registration qualifies you for technical support disk and manual replacements and other valuable services To register Quarterdeck software please use the Online Quarterdeck Registration Form Personal Information First Name required Tast Name required Title If youare a single user owning one copy of the software please leave the Company field blank Company Address required City required State required Zip Postal Code required Country Province United States required Phone Number required Fax Number Email Address required ie 98 AP Es A Click Submit Registration Reading Late Breaking News Norton Utilities for Macintosh installs a Late Breaking News link This link lets you see the latest information available for your installed software
17. Norton FileSaver in the Norton Utilities for Macintosh Reference Guide on the CD Increasing security 90 To meet especially high security requirements Wipe Info provides a Security Wipe option With this process Wipe Info first writes the pattern specified in the Configure Security Wipe window and then writes a complement of these characters Finally Wipe Info writes zeroes over the file space This Security Wipe process uses DOD approved methods To use Security Wipe a On the Options menu click Security Wipe To remove the security wipe checkmark choose Security Wipe from the Options menu again Erasing files permanently with Wipe Info All future wipe operations use the Security Wipe option until you choose a different option To configure Security Wipe 1 On the Options menu click Configure Security Wipe Configure Security Wipe During Security Wipe this sequence of bytes is repeatedly overlaid on the file or disk being wiped Text O Hexadecimal E 2 Inthe Configure Security Wipe dialog box click a wipe option m Text Command T Wipe Info uses patterns of text characters to wipe the disk m Hexadecimal Command H Wipe Info uses patterns of hexadecimal characters to wipe the disk Creating a Wipe Info Trash can You can create a Wipe Info Trash can on the Desktop to work in conjunction with the regular Trash The Wipe Info Trash lets you destroy unwanted data without having to start Wipe
18. Tools menu click Rebuild Desktop When you rebuild the Desktop any comments you have added to the files Get Info windows are lost since the Desktop file containing these comments is deleted If asked to confirm click OK If you don t want to see this alert the next time you rebuild the Desktop click Don t show this alert again The Desktop files of the selected volumes are made visible and moved to the Trash and the disks are unmounted If any disks cannot be unmounted you are notified Unable to unmount this disk for desktop rebuild You must restart this computer to complete the rebuild Click Restart The Desktop files are rebuilt by the Finder during startup If you click Continue the unmountable volumes are remounted and the Finder rebuilds the Desktop files for those volumes On disks with open files the Desktop files are rebuilt the next time the computer is started More troubleshooting procedures Further options If you are still unable to start your Macintosh using your startup disk you might have a hardware problem that only a qualified service technician can fix It might still be possible to recover files from the volume even though you can t start from it See Performing customized searches on page 60 for directions on how to recover data from a damaged disk Reformat your hard disk A hard disk can accumulate bad or weak sectors known collectively as bad blocks When t
19. another computer To install Adobe Acrobat Reader 1 Inthe Norton Utilities for Macintosh CD window double click the Documentation folder Double click the Adobe Acrobat Reader installer icon 3 Follow the prompts to select a folder for Adobe Acrobat Reader and complete the installation To open the Reference Guide PDF 1 Inthe Norton Utilities for Macintosh CD window double click the Documentation folder 2 Double click Reference Guide You can also drag the Reference Guide to your hard disk It needs approximately 5 MB of disk space Registering Norton Utilities for Macintosh Using your existing Internet connection you can register Norton Utilities for Macintosh via the Internet If you are running Macintosh OS 8 5 or higher an icon in the Norton Utilities for Macintosh folder lets your launch your browser and connect to Symantec s software registration page If you are running a lower version of Mac OS point your browser to the Symantec Web page To register via the Internet 1 Connect to the Internet If you use America Online AOL to connect to the Internet see Connecting to the Symantec Web site through America Online on page 19 2 Inthe Norton Utilities for Macintosh folder double click Register Your Software Register Your Software 17 Installing Norton Utilities 4 Your default Internet browser should go to the Symantec Service amp Support registration page If you are using
20. came with your hard disk for detailed instructions on how to update your device driver To replace a driver 1 Start your Macintosh using the disk containing the setup utility that was used to format your hard disk If you still get a Sad Mac hold down the Command Option Shift and Delete keys while restarting Open the utility application 3 After locating your volume look for a button or menu item named Update or Reinstall Driver In Drive Setup choose Update Driver from the Functions menu In the Apple HD SC Setup application this button is named Update More troubleshooting procedures If an update or replace driver feature exists in the utility select it only after you are certain of the following things m The correct volume has been chosen for the driver update m Updating the driver will not cause the volume to be reformatted or initialized If the utility warns you that data will be lost do not proceed Note If you can t locate the device with the formatting software chances are that there is a hardware problem 4 Ifyou have successfully completed updating the driver restart your Macintosh 5 To ensure that no other problems exist run Norton Disk Doctor Zap the PRAM reset Parameter RAM The PRAM Parameter RAM is an area of RAM that is used to store information about your Macintosh Part of the information stored by PRAM is needed by your Macintosh in order to locate the current s
21. files Macintosh HD Desktop Folder Dorthea s Shared Norton SystemWorks UG pdf Macintosh HD Desktop Folder Dorthea s Shared NUM User s Guide pdf To respond to a repair alert message 1 Do one of the following m Click Fix to repair the error for the first selected file m Click Fix All to repair errors in all the listed files m Click Continue to skip the repair and continue diagnosing the disk m Click Alias or Alias All to create aliases for files that Norton Disk Doctor can t repair immediately m Click Stop to end the session If Norton Disk Doctor cannot fix the error it informs you of the problem and makes a recommendation Click View Reports to see which files were fixed For more information see Using Norton Disk Doctor on page 49 If Norton Disk Doctor can t fix a problem If the error cannot be fixed Norton Disk Doctor provides other options For more information see Chapter 3 Repairing and recovering disks files and data on page 47 27 Emergency data recovery and troubleshooting Recovering files with UnErase 28 If you have accidentally deleted files or files are missing try using UnErase Although UnErase has powerful data recovery capabilities basic operation is simple and almost completely automatic Warning Although you can recover an erased file to the same disk it is safer if you specify a removable disk or another hard disk if you have one When yo
22. files causing the drive to become refragmented when these files are emptied from the Trash or erased from temporary folders This reduces the necessity to reoptimize after the installation or uninstallation Typically installation processes create temporary files and occupy large amounts of space temporarily Uninstalling programs after optimizing creates unnecessary work Optimizing disks files and free space with Speed Disk Before optimizing do this Why you should do it Back up your files Make sure your disk driver has been updated with the latest version of the manufacturer s formatting software Remove any driver level security software or remove any other write protection on the disk It s always a good idea to back up your software Although Speed Disk maintains the integrity of your data we strongly recommend that you back up important files before making any major changes to your drives including optimization Maintaining a schedule of regular backups is good practice at any time It is important to make sure your computer is communicating with your hard disk drive properly before you optimize it If you know you have the latest version of the driver software you might still wish to update or reinstall the driver with that utility to ensure that the driver is functioning correctly when you optimize If your hard disk is factory installed use the hard disk setup software that came wi
23. files are open so you can close them and continue optimizing To view a list of fragmented files and select individual files for defragmentation see To defragment files below When optimization is complete Speed Disk has defragmented files and arranged file types for optimal use If FileSaver protection is enabled for a disk Speed Disk automatically updates FileSaver information when it finishes optimizing For more information see Configuring Norton FileSaver settings on page 47 To defragment files 1 Run Speed Disk See To start Speed Disk on page 74 A message informs you that you can t optimize the Startup Disk ja The disk Macintosh HD cannot be optimized because it contains the System software You may however defragment files not currently in use To optimize start up from the Norton Utilities cD Defragment Files Click to defragment files 2 Click Defragment Files Speed Disk defragments all of the files on the selected disk For more information on selecting individual files to defragment and other Speed Disk features see Speed Disk in the Norton Utilities for Macintosh Reference Guide PDF file on the CD 77 Enhancing performance and security About the disk map The disk map indicates which parts of the disk are occupied and which are free and lets you follow the optimization progress m After Speed Disk checks the disk the map is redrawn with each f
24. if they look exactly alike The wiring inside of the cable might be different 2 Ifthe computer doesn t start check the power strip or wall outlet with an item that is known to work A lamp or small radio is a convenient tool for checking the power 3 When you are certain that you have power available and all connections are snug turn the system back on again If your Macintosh does not even begin to start up you might have a hardware problem Continue reading Have you added anything new lately The two top contenders for taking a startup drive temporarily out of service are adding a new external device and installing software that modifies your system software If your problem occurred right after adding a hard disk or other peripheral device check for device conflicts If your problem occurred after adding new software refer to the software s documentation to see if any programs called system extensions or control panels were installed These types of programs are designed to enhance your system software but they sometimes cause conflicts with your system files other extensions or with a specific application If so you need to check for extension conflicts 37 Emergency data recovery and troubleshooting Is it a hardware problem 38 Your Macintosh is probably one of the most reliable computer systems manufactured today It s not unusual for a Macintosh to go five years and even beyond without hardware f
25. models 14 contents 10 ejecting on restart 14 Mac OS System folder 10 Reference Guide PDF 15 16 using to restart 11 CD ROM Mastering profile Speed Disk 79 checking cables 37 configuring LiveUpdate 99 Norton FileSaver 47 context sensitive help 16 contextual menus examining disks 49 control panels extension conflicts 41 45 Startup Disk 14 testing effect on system performance 82 creating Wipe Info Trash 91 Custom Install 13 custom profiles in Speed Disk 80 D data making unrecoverable 92 wiping disk free space 84 89 data and resource forks recovering 66 data forks File Type and scans 66 68 joining with resource forks 67 desktop rebuilding 44 device drivers replacing 42 devices updating driver software 15 devices See specific device names directories restoring with Volume Recover 33 disk map Speed Disk 78 Disk Resizing profile in Speed Disk 79 Search the online help index for more information 109 disks adding custom 69 diagnosing 49 52 examining with Norton Disk Doctor 49 finding missing Norton Disk Doctor 24 Volume Recover 32 with UnErase 69 reformatting after Wipe Entire Device 88 repairing damaged 23 restoring 31 33 viewing details in Speed Disk 78 wiping entire 86 wiping free space 84 89 Documentation folder 10 E Easy Install 13 ejecting CD 14 emergency recovery methods in Norton Utilities 21 erased files filtering the list 58 searching for 60 66 viewing informatio
26. or UnErase In these cases you can start the programs directly from Norton Disk Doctor Tip If you only want to diagnose the disk or if you want to disable specific tests you can do so from the Norton Disk Doctor Preferences dialog box For more information choose Show Balloons from the Help menu and display the balloon help in the Preferences dialog box or see the Norton Utilities Reference Guide PDF on the Norton Utilities for Macintosh CD To run Norton Disk Doctor 1 Inthe Norton Utilities main window click the Norton Disk Doctor button 2 Inthe Norton Disk Doctor main window select the damaged disk Norton Disk Doctor NortonDiskDoctor 222 Select the items to check then click Examine Condition E z Macintosh HD Format Mac 0S Extended HFS Where ATA Bus 2 IDO 2 Power Mac G4 Install Format Mac 0S Standard HFS Where ATAPI Bus 0 IDO B Zip 100 1008 Format Mac OS Standard HFS Where ATAPI Bus 0 ID 1 Examine a aa Get Info Reports If the damaged disk is a floppy disk or other type of removable disk insert it now If you do not see the disk you want to diagnose choose Show Missing Disks from the Disks menu If the disk still does not appear see Locating missing disks on page 69 Repairing damaged disks Note When inserting removable media if the removable disk is damaged severely and
27. performance and security 72 used files are placed where they can be accessed in the shortest time Infrequently used files are placed out of the way Free space is consolidated to avoid fragmenting newly added files and extra space is added after major data structures so that they can grow without immediately becoming fragmented again Optimization can improve performance after initial optimization and on a continuing basis Preparing for optimization Make the following preparations before optimizing any drives Before optimizing do this Why you should do it Run Norton Disk Doctor to identify and repair any bad blocks before running Speed Disk Delete temporary and obsolete files such as any Internet temporary files the Trash and so on Complete any major software installations or uninstallations before optimizing Although Speed Disk automatically checks for errors before optimizing it s best to run Norton Disk Doctor to identify and repair any bad blocks or other file or disk damage that could cause problems during optimization Running Norton Disk Doctor also ensures that lost file fragments are not included in the optimization For more information see Using Norton Disk Doctor on page 49 This avoids the extra work of optimizing obsolete unused and trash files that consume optimization time and resources Including these files in optimization means that useful space is occupied by useless
28. specific test click the Rating button over the ratings column Tip Test your system s performance with and without Extensions and Control Panels loaded Some Extensions particularly on Power Macintosh computers can slow down video performance substantially To prevent Extensions and Control Panels from loading hold down the Shift key while restarting your computer Finding information with Fast Find Finding information with Fast Find Fast Find helps you find and manage files quickly and easily It quickly searches one or more mounted devices including network drives for the file of your choice It also lets you view file contents and information As the number of files on your disk increases finding the one you want can become difficult Fast Find lets you search local hard disks removable disks and network drives It can also search in the background while you are using another application Use Fast Find to Locate files or folders a View documents without opening the application that created them a Launch documents and applications m View or change a file s technical information Modify a file or folder icon m Search for files by their Type or Creator signature For details on using Fast Find see the chapter Fast Find in the Norton Utilities for Macintosh Reference Guide on the CD Displaying read write activity with DiskLight DiskLight lets you know when a drive hard disk remov
29. utility or Speed Disk choose a tool Optimize a drive s performance from the Utilities menu FileSaver Protect your disks and track deleted files UnErase Recover files that have been accidentally deleted Volume Recover Resurrect an initialized or crashed disk Get the latest LiveUpdate program updates Receive notification of product updates and schedule downloads Norton AntiVirus If Norton AntiVirus Protect disks from viruses and repair infected disks for Macintosh is Note Requires installation of Norton AntiVirus for Macintosh installed start it E MWe RE from here Installing Norton Utilities for Macintosh 3 Inthe Norton Disk Doctor window select a drive and click Examine Norton Disk Doctor He a Macintosh HD Format Mac 0S Extended HFS E 8 Power Mac G4 Install Format Mac 0S Standard HFS S Zip 100 liars Format Mac 0S Standard HFS NortonDiskDoctor 22 Select the items to check then click Examine Where ATA Bus 2 IDO Where ATAPI Bus 0 IDO Where ATAPI Bus 0 ID 1 Examine P lt a Get Info Ly Reports 4 Ifa drive doesn t appear in the Norton Disk Doctor window it might be damaged Choose Show Missing Disks from the Disks menu For more information see Locating missing disks on page 69 5 Norton Disk Doctor displays a summary of problems found if any If a
30. with the original Trash Move the file out of this recovered files Trash folder and put the temporary Trash folder into the real Trash Recovering data and resource forks 66 When you use UnErase to recover a file using a File Type search you might have to perform some additional work to recover the entire file Some Macintosh files have two parts Data Fork The part of a file that contains text graphics or other modifiable information a Resource Fork The part of a file that contains information used by an application such as menus fonts icons or executable code The majority of document files have only a data fork although some have both a data fork and a resource fork UnErase lists each fork as a separate file in a File Type search Recovering files from the Trash Joining resource and data forks Because directory information is not referenced in a File Type Search a data fork is listed with a generic name identifying the document type for example Photoshop 2 3 4 5 1 data A resource fork is listed with the original file name of the document and the suffix rsrc for example Artwork rsrc In most cases the data fork is the one that contains the essential file data you want to recover When you recover an erased file with a resource fork and a data fork you might have to rejoin the two parts to restore the file to its original condition The resource fork can also be a great help in determining the origi
31. 33000 For telephone support information connect to http service symantec com select your product and version and click Contact Customer Support m Automated fax retrieval Use your fax machine to receive general product information fact sheets and product upgrade order forms by calling 800 554 4403 For technical application notes call 541 984 2490 103 Service and support solutions Support for old and discontinued versions When a new version of this software is released registered users will receive upgrade information in the mail Telephone support will be provided for the old version for six months after the release of the new version Technical information may still be available through the Service amp Support Web site Chttp service symantec com When Symantec announces that a product will no longer be marketed or sold telephone support will be discontinued 60 days later Support will be available for discontinued products from the Service amp Support Web site only Customer service Visit Symantec Customer Service online at http service symantec com for assistance with non technical questions and for information on how to do the following m Subscribe to the Symantec Support Solution of your choice a Obtain product literature or trialware Locate resellers and consultants in your area m Replace missing or defective CD ROMS disks manuals and so on Update your product registration with
32. CD SCSI Bus 0 D4 LUNO untitled Wipe Entire Device If the device you want to wipe is not listed do the following If it is a removable disk device insert the disk you want to wipe m Re check all cables and power to devices Click Rescan to look for other devices Select a device in the list Erasing files permanently with Wipe Info 4 Click Wipe Entire Device Completely erase the device SCSI 0 4 0 You will not be able to recover any data You will need to run a disk formatting application such as Drive Setup before this disk can be used again 5 To confirm the device wipe click Wipe If the device is large the wiping process might take a long time to complete Wiping unused disk space When you wipe the unused space on a disk to prevent recovery of erased files all files including files that are in the trash are untouched Remember to empty the trash first Wiping unused space on a disk makes it impossible for UnErase to recover erased files If you want to wipe your boot volume restart from the Norton Utilities for Macintosh CD and run Wipe Info For more information see Starting from the CD on page 11 To make sure your FileSaver data is up to date make sure FileSaver is turned on and set to update directory information before wiping the unused space To wipe unused disk space 1 Do one of the following a Click Wipe Unused Space a On the Wipe menu click Unus
33. ETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES NCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU N NO CASE SHALL SYMANTECOS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and imitations set forth above will apply regardless of whether you accept the Software U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R 252 227 7014 a 5 and 48 C F R 252 227 7014 a 1 and used in 48 C F R 12 212 and 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 48 C F R 252 227 7015 48 C F R 227 7202 through 227 7202 4 48 C F R 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software document
34. FireWire drives require specific extensions If you are missing the extension the device might not function as you expect If you are trying to examine such a storage device while booted from the Norton Utilities for Macintosh CD you might not be successful because the System Folder on the CD does not contain drivers for specific storage devices 35 Emergency data recovery and troubleshooting Things you might need Locate the following items to assist you in the repair of your damaged disk Your Norton Utilities for Macintosh CD m The Macintosh OS System CD containing the Utilities folder m The application that was used to initialize your hard disk for use on a Macintosh These applications are called device or disk formatting utilities In most cases the formatting software will be the Macintosh OS utility Drive Setup located on the Macintosh OS CD containing the Utilities folder If a dealer originally formatted your hard disk and did not give you a copy of the application you might have to purchase an appropriate formatting utility First things first Before you do anything try the following suggestions Many problems start out small and actually become bigger the more they are worked on Take a few minutes and try the easy things first Isolate the problem 36 Often problems are easier to find and fix if you can first isolate them from your working equipment In other words if you are using more than one
35. IO e Close Book command books closingO Orecently opened files list of 010 OrOnewlink Recent FilesOI0 rORecently opened filesaPr OU eCiQuit command OO epQuit OO AOOnew link Quit OO O Ogotolink filet hip lastpageoM NOMse sinO2copP amp neinSEC ic veTTIOMinesU nO auy fOaveav W atillxeODineYAOt Ttoz 002ne 90ek re cOmalr Jiv Og see 04 fObily sCatfmsb a0 coate Ont d OlinCre Dormlif ODoplig OloniO OiPiO lt lastpagenum gt O lt monthname gt lt daynum gt lt Syear gt gwi lt monthnum gt lt daynum gt lt shortyear gt lt Smonthname gt lt daynum gt lt Syear gt lt Shour gt lt minuteOO gt lt Sampm gt ro D lt monthnum gt lt daynum gt lt shortyear gt OO lt monthname gt lt daynum gt lt year gt x O lt monthnum gt lt daynum gt lt shortyear gt O lt fullfilename gt te i OC lt filename gt le OO lt paratext HiddenTitle gt O lt paratext HiddenStatement gt lt ourpagenum gt F O lt marker 1 gt 00 lt marker2 00 Continued O Sheet lt tblsheetnum gt of lt tbisheetcount gt goDHeading amp Page lt paratext gt on page lt pagenum gt UPageLpageD lt pagenumnZ00See Heading amp PageBSee lt paratext gt on page lt pagenum gt OO Table amp Page7TableL lt paranumonly gt lt paratext gt on page lt pagenum gt O0ProductNameD Default T Font gt FrameMaker i DE4400 SSO0i660 AopOi770B0dy0 e800 9900 00
36. Increasing security on page 90 m Create a Wipe Info Trash can See Creating a Wipe Info Trash can on page 91 When you empty the trash or erase a hard disk only the bookkeeping information about the disk is modified The data from erased files remains on the disk even though the filenames no longer appear in any folder until the space is needed to store other files This poses a security risk for sensitive and confidential documents Wipe Info eradicates old data by writing new meaningless data on top Not even a Symantec technician will be able to recover anything from your disk that you have wiped You can also use Wipe Info to clean the unused space on your disk to ensure that no sensitive data inside erased files remains on your disk The Wipe Info main window lets you access the three disk wiping operations Wipe File Wipe Disk and Wipe Unused Space A fourth option Wipe Entire Device is available from the Wipe menu Because you cannot recover wiped data Wipe Info has built in safeguards to avoid accidental data loss You are asked to confirm each operation before data is irretrievably destroyed Erasing files permanently with Wipe Info To start Wipe Info 1 Do one of the following a Use the contextual menu to run Wipe Info In the Finder Control click a file folder or disk and click Wipe or Wipe Unused a On the Utilities menu click Wipe Info Wipe Info
37. Info each time If Wipe Info is configured for Security Wipe it also applies to the Wipe Info Trash The Finder Trash can is unaffected by the Wipe Info Trash can To create a Wipe Info Trash can a On the Options menu click Create Wipe Info Trash The Wipe Info Trash can appears in the lower left corner of the screen Qrencae Drag files or folders here ats for immediate eradication N pe fare Trash To remove the Wipe Info Trash open the Options menu and click Remove Wipe Info Trash 91 Enhancing performance and security To use the Wipe Info trash a Drag a file or folder to the Wipe Info Trash for immediate eradication m Drag a disk icon to the Wipe Info Trash to wipe the free space on that disk The Wipe Info Trash behaves differently from the usual Trash If you drag an alias to the Wipe Info Trash you destroy the file that the alias represents not the alias If you want to throw away an alias but keep its file or folder do not use the Wipe Info Trash Instead choose Wipe Files and folders from within Wipe Info and select the alias file to be wiped Alternatively you can create an empty folder and place the alias to be wiped in that folder You can then safely wipe the folder containing the alias using Wipe Info Trash and the original will be unaffected Using contextual menus 92 You can access Norton Utilities commands from anywhere on your computer using contextual menus You access contextual m
38. Norton Utilities for Macintosh User s Guide Norton Utilities Norton Utilities for Macintosh User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Copyright Notice Copyright 2000 Symantec Corporation Documentation Version 6 0 PN 07 30 00438 All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make change without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation Peter Norton Group 20330 Stevens Creek Boulevard Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton Utilities for Macintosh Norton AntiVirus for Macintosh LiveUpdate Norton Disk Doctor Speed Disk UnErase FileSaver Wipe Info Symantec AntiVirus for Macintosh DiskLight Fast Find and Norton Disk Editor are trademarks of Symantec Corporation Macintosh Mac OS and Finder are tradem
39. Utilities for Macintosh CD contains information that was unavailable at the time this guide was published Read this information before you go any further Accessing context sensitive help Norton Utilities for Macintosh Help is an interactive guide that walks you through unfamiliar tasks Norton Utilities for Macintosh Help and Shortcuts include m Step by step guidelines to Norton Utilities for Macintosh procedures Definitions of terms related to Norton Utilities for Macintosh and your computer Tips and shortcuts to make Norton Utilities for Macintosh applications faster and easier to use To open Norton Utilities for Macintosh Help Start Norton Utilities for Macintosh 2 On the Help menu click Norton Utilities for Macintosh Help 3 Click a help book on the left and a topic on the right 4 Click OK To turn on Balloon Help On the Help menu click Show Balloons Accessing the Reference Guide PDF 16 You must have Adobe Acrobat Reader installed to read the product Reference Guide PDF If you do not have it installed install it from the Norton Utilities for Macintosh CD You cannot view the Reference Guide PDF if you started your computer from the CD because Acrobat Reader will not run when you have started from a locked device To have this documentation available while started Registering Norton Utilities for Macintosh from the CD print it while started normally from the hard drive or from
40. a template to use for searching For more information see Creating File Type templates on page 64 A File Type Search is most useful when a Quick Search for erased files has not been successful or when a disk s directory structures are too badly damaged for the Catalog Search to find the desired files b Select Search For Resource Forks to have UnErase search for all resource forks on the drive in addition to the selected file types When this box is not selected UnErase finds only the resource forks belonging to the selected File Types Using Volume Recover to restore FileSaver information Searching for Resource Forks is particularly useful for recovering fonts as well as many types of Preferences files that can t be found as specific file types m Text Search Lets you search for words or phrases that you know were in a file not the document s title Use a Text Search when salvaging word processing files email or other text based data files from a damaged disk or when you cannot remember the name of the erased file This search can take a long time Text Scan is not useful for recovering non text files a Select Erased or Real files for the search b Enter a word or phrase from the file in the Search Text box UnErase finds all files that contain the search text c Select Case Sensitive to further restrict the search For example Mark is not a match for mark when Case Sensitive is selected d
41. a a ieee Wiehe 92 Keeping program files current About tae Update si ito ct coc aestennevta sted ait A ea Boden anes 95 Updating program files cerceii onni hinia a ea EEA A 96 Reading the LiveUpdate What s New file oe 98 Checking version numbers and dates ccecce 98 Customizing a LiveUpdate session wo cece iiao Eai 99 Scheduling LiveUpdate ioi EE acest aia RA cents 100 Downloading updates from the Symantec Web site oo ee 101 Using LiveUpdate with America Online were 102 Service and support solutions CD Replacement Form Index C H A Pits Installing Norton Utilities Welcome to Norton Utilities for Macintosh Norton Utilities helps you optimize performance and solve problems easily This collection of software tools helps you repair and optimize disks recover lost data and prevent future problems If you have an emergency If you purchased Norton Utilities because your computer won t boot you see a disk or folder with a blinking files have disappeared or you wish to recover data DO NOT INSTALL Norton Utilities yet Please refer to Chapter 2 Emergency data recovery and troubleshooting on page 21 If you purchased Norton Utilities to maintain your Macintosh and do not currently have a problem refer to Chapter 4 Enhancing performance and security on page 71 If you currently have an emergency be aware of these cautions m Do not install Norton Utilities for Macintosh on a dis
42. able disk CD ROM drive or other storage device is being accessed locally or over a network by flashing an icon in the menu bar For details on using DiskLight see the chapter DiskLight in the Norton Utilities for Macintosh Reference Guide on the CD Erasing files permanently with Wipe Info Wipe Info erases files and volumes so they are unrecoverable This provides greater security for any sensitive data that might be in your erased files Unlike the other Norton Utilities which protect rescue and improve access to your data Wipe Info destroys data permanently Use Wipe Info the same way you would use a paper shredder when you want to be sure that a thrown away file or folder cannot be recovered by any means 83 Enhancing performance and security Caution Be very careful using Wipe Info There is no way you can recover files that have been erased with Wipe Info When a file or folder is wiped it is gone forever This section explains how to use Wipe Info to Permanently remove unwanted files and folders See Wiping a file or folder on page 85 a Completely erase a hard disk so that data cannot be recovered See Wiping an entire disk on page 86 Completely erase a removable media device See Wiping an entire device on page 88 a Erase unused space on a disk to prevent recovery of erased files See Wiping unused disk space on page 89 m Use extra wiping security See
43. address or name changes m Get order return or rebate status information m Access customer service FAQs m Post a question to a Customer Service representative For upgrade orders visit the online upgrade center at http www symantec com upgrades or call the Customer Service Order Desk at 800 568 9501 Worldwide service and support 104 Technical support and customer service solutions vary by country For information on Symantec and International Partner locations outside of the United States please contact one of the service and support offices listed below or connect to http www symantec com select the country you want information about and click Go Service and support offices North America Symantec Corporation 175 W Broadway Eugene OR 97401 Automated Fax Retrieval Argentina Chile and Uruguay Symantec Region Sur Cerrito 1054 Piso 9 1010 Buenos Aires Argentina Asia Pacific Rim Symantec Australia Pty Ltd 408 Victoria Road Gladesville NSW 2111 Australia Brazil Symantec Brazil Av Juruce 302 cj 11 S o Paulo SP 04080 011 Brazil http www symantec com Fax 541 984 8020 800 554 4403 541 984 2490 http www symantec com region mx 54 11 4315 0889 Fax 54 11 4314 3434 http www symantec com region reg_ap 61 2 9850 1000 Fax 61 2 9817 4550 http www symantec com region br 55 11 531 7577 Fax 55 11 5530 8869 Columbia Venezuela
44. ailure However in the unlikely event you do experience such problems we have provided a list of things that can go wrong that utility software can t fix If you encounter one of these problems you most likely will need to see a qualified technician Hard disks If you are having a problem with your hard disk drive that Norton Utilities tools can t fix you might have a hardware problem Most internal or external hard disks display telltale symptoms Internal and external drives The access or busy LED might have suddenly stopped working or might be flashing repeatedly The sound the hard disk makes when it spins up and recalibrates might have changed or gone away Sometimes drives experience a problem known as stiction This is where the read write assembly gets stuck to the point that the platter no longer spins If the drive is external sometimes a gentle thump can free it up long enough for you to perform a backup This procedure is not entirely recommended nor is it a long term solution for as soon as you turn off the drive the problem will return External drives only The power LED or the hard disk indicator light doesn t light up This can happen when the hard disk s power supply fails Your data might be intact on the drive Have a technician investigate Floppy disk drives and other removable media devices Macintosh floppy disk drives can become dirty to the point that they will no longer recognize an
45. ajo Date Modified 2 D Q Lotus Notes 8 12 00 Ek Mac Team Phone List2 9 8 00 E Macintosh HD undo 9 14 00 Select the file or Py Macintosh HD undo2 9 27 00 folder to wipe D B Microsoft Internet 5 3 22 00 D Q Movies 8 29 00 Select the file or folder you wish to delete permanently en _cancet_ wire Click to wipe the selected file or folder 2 Locate and select a file or folder to delete 3 Click Wipe You are asked to confirm the deletion JTA Completely erase the file greenet doc from disk untitled You will not be able to recover it later Cancel J Wipe J 4 Click Wipe Wipe Info erases the selected file or folder permanently Wiping an entire disk When you wipe an entire disk Wipe Info irretrievably eradicates everything on the disk After you confirm the operation all data on the disk is gone permanently Note You can t wipe your current startup disk 86 Erasing files permanently with Wipe Info To wipe a disk completely 1 Select a drive 2 3 4 5 In the Wipe Info main window click Wipe Disk Wipe Disk Select a disk to completely wipe EN Macintosh HD C 5ect_ Click to begin the Select the volume to wipe You can insert a removable disk and select it in the window The icons in the Wipe Disk window indicate whether or not they can be completely wiped Macintosh icon The
46. arks of Apple Computer Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 SYMANTEC LICENSE AND WARRANTY NOTICE SYMANTEC LICENSES THIS SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS CONTAINED IN THIS LICENSE AGREEMENT BEFORE YOU CLICK ON THE ACCEPT BUTTON AT THE END OF THIS DOCUMENT PLEASE READ THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS THEN SYMANTEC IS UNWILLING TO LICENSE THE SOFTWARE TO YOU IN WHICH CASE YOU SHOULD CLICK THE DO NOT ACCEPT BUTTON NOT USE THE SOFTWARE AND REMOVE THE SOFTWARE FROM YOUR SYSTEM BY CLICKING ON THE ACCEPT BUTTON YOU ARE CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT LICENSE AND WARRANTY The software which accompanies this license the Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Software you will have certain rights to use the Software after your acceptance of this license Except as may be modified by a license addendum which accompanies this license your rights and obligations with respect to the use of this Software are as follows You may use one copy of the Software on a single computer Gi make one copy of the S
47. ation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 General This Agreement will be governed by the laws of the State of California This Agreement may only be modified by a license addendum which accompanies this license or by a written document which has been signed by both you and Symantec Should you have any questions concerning this Agreement or if you desire to contact Symantec for any reason please write Symantec Customer Sales and Service 20330 Stevens Creek Blvd Cupertino CA 95014 Copyright c 2000 Symantec Corporation and its licensors All rights reserved C O N T E Chapter 1 Chapter 2 Installing Norton Utilities Welcome to Norton Utilities for Macintosh seecsccccccceccccecesen 9 If you have an emergency oo eee irae aa Eaa 9 About your Norton Utilities for Macintosh CD ssec 10 Installing Norton Utilities for Macintosh eecscccccrccrcccrrerense 11 Starting from the CD sisd ciated iene ieee tweens 11 If you can t start from the Norton Utilities for Macintosh CD 14 General troubleshooting suggestiONs 00 eee eeeeeeeteeeeeeteeeteeeteeeees 15 For more information ccccccccceccccceeececenseecneeeecseeeecseesenreseneeeeneees 15 Accessing context sensitive help oo cccccc
48. but you remember the application used to create it try a File Type Search Use a Text Search to search for specific text within a file If the directories are damaged and you are trying to recover files then you should try the Catalog Search with Real and Erased Files options To specify a Customized Search type 1 2 If you have already performed a Quick Search click Customized Search at the top of the window From the UnErase main window you can choose Customized Search from the Tools menu or press Command B o Customized Search Search on s Macintosh HD C erased files Creal files Zip 100 Use one or more of the Search Types to find your files Criteria File Type Search Not used oO Catalog Tree Search Not used Oo Text Search Not used Text Search The Catalog Search finds items in your Catalog Tree the directory structure that keeps track of file and folder locations on your disk Search within known catalog only Try this option first Q Search entire disk for parts of the catalog tree Try this option only if you don t find the files you re looking for Note This option will significantly increase the length of a search search Search with customized settings By default the volume selected in the main window or Quick Search is selected Select the disk to search on 61 Repairing and recovering disks fi
49. c file types Text Search Lets you search for words or phrases that you know were in a file but not the name of the file itself Use a Text Search when salvaging word processing documents or other text based data files or when you cannot remember the name of an erased file Text Searches are useful for finding saved email files Try searching for your own email address to find mail that you have sent or received Catalog Search File Type Search Text Search The Text Search finds items that contain the text you enter Find the following text within the search file s now is the winter of our discontent Case Sensitive Enter a word or phrase from the file in the Search Text box UnErase finds all files that contain the search text Select Case Sensitive to further restrict the search For example Mark is not a match for mark when Case Sensitive is selected Directory information is not referenced in a Text Search so the UnErase window lists generic filenames such as Text File 1 and so on Rename the files after you recover them and verify that the recovered information is correct 63 Repairing and recovering disks files and data Note Make sure you have specified the maximum file size for text and file type searches in UnErase Preferences By default this size is set to 40960K If you find that the files being found are too large or too small adjust this size Because th
50. ce Guide PDF file on the CD For information on accessing the PDF file see Accessing the Reference Guide PDF on page 16 Warning Permanently disabling FileSaver will significantly decrease your chances for success when recovering files and volumes with UnErase and Volume Recover Starting Norton Utilities for Macintosh 48 You can start most utilities from the Apple menu the Norton Utilities main window or from the Utilities menu when another utility is open To start Norton Utilities 1 Do one of the following m From the Apple menu choose Norton Utilities Open the Norton Utilities folder and double click the Norton Utilities icon In the Norton Utilities main window click any Utility icon or choose one from the Utilities menu The Control Panel utilities DiskLight and Norton FileSaver are available on the Control Panels submenu on the Apple menu Norton Fast Find is available on the Apple menu Using Norton Disk Doctor Using Norton Disk Doctor If this is an emergency situation see Starting and running Norton Utilities from the CD on page 22 for instructions on using Norton Disk Doctor to repair your disk Select one or more disks to examine Small icons indicate disk status To examine a disk without first launching Norton Disk Doctor use the Finder contextual menu command Press the Control key and click the disk you want to examine then click Disk Doctor Scan You can als
51. ck to apply your search criteria to the UnErase Search window In the Filter List dialog box you can set the following options File Name Displays only the files whose names match the criteria you specify Select the File Name checkbox then enter the filename text Select Include or Exclude to indicate whether to include or exclude the text from your display File Type Displays only the file types you specify Select the File Type checkbox then select a file type from the list Select whether to include or exclude these types of files from your display You can also specify a different File Type by clicking the Add File Type button For more information on adding File Type templates see Creating File Type templates on page 64 59 Repairing and recovering disks files and data Content Displays only those files whose contents match the criteria you specify Select the Content checkbox then enter the text you want to use as criteria Select whether to include or exclude this text from your display File Size Displays files whose size matches the criteria you specify Select the File Size checkbox select Less Than Or Equal To or Greater Than Or Equal To from the list enter a value in the text box and choose a measurement of bytes K kilobytes or MB megabytes 3 Click Apply Filter The filter is applied to the list of files in the current UnErase Search window The total number of files found and filtere
52. d 0 The progress bar indicates when each test is completed When Norton Disk Doctor encounters an error it displays an alert dialog box See If an error is found on page 27 Read the description of the problem and follow the recommendation To skip any test click Skip If you have selected more than one disk to test you can also click Skip Disk When Norton Disk Doctor is finished it displays the results for each disk tested in a report window Click Done to return to the Norton Disk Doctor window Quit Norton Disk Doctor and examine your disk to see if the data on your disk appears to be correct If Norton Disk Doctor found and repaired major problems run it again to be sure that all problems have been fixed When finished Norton Disk Doctor should report No Problems Found Repairing damaged disks If an error is found Click for a detailed description of the problem Recommended course of action Files affected by the problem If the error looks like it can be fixed Norton Disk Doctor lets you decide whether to fix it Problem A There is a problem on EN Macintosh HD Problem Minor errors were found in the files listed below Description of the The files have bad modification dates roblem 15 2 6 p oble Recommend Norton Utilities recommends that you fix this problem However this fix cannot be undone 2
53. d appears in the bottom of the window Applying or removing a filter A filter is active until you remove it apply another filter or quit UnErase To remove a filter m From the UnErase Search window click Remove Filter To apply a different filter 1 From the UnErase Search window click Filter List In the Filter List dialog box uncheck any selected checkboxes 3 Click Apply Filter to remove the previously applied filter The total number of files found and filtered appears at the bottom of the UnErase Search window Performing customized searches 60 If a quick search does not give you the desired results you can customize a search to look for erased files or lost data A customized search might find erased files not found through a quick search A customized search is also the best way to recover files from a disk with irreparable directory damage Use a customized search when Norton Disk Doctor and Volume Recover can t restore your disk Performing customized searches There are several search methods to choose from If you do not find a file with the first method used you can try another or you can use multiple methods simultaneously Performing Catalog File Type and Text searches Select a checkbox to specify search criteria and move the related tab to the front Restart the UnErase search Use UnErase customized searches to suit your requirements If you cannot locate a file with a Quick Search
54. d knowledge base support links http www symantec com techsupp index html Using USB devices as startup disks Some USB devices cannot be used as bootable volumes on some Macintosh computers If this is the case for your system a solution is to install Norton AntiVirus for Macintosh or Norton Utilities for Macintosh onto the USB volume Include the Norton Shared Lib file in the same folder as the Norton Utilities for Macintosh applications Start your computer with the USB media inserted and the Macintosh OS CD as the boot volume Insert the USB media prior to restarting from the Macintosh CD so that the operating system can add the USB volume to the desktop Problems starting from USB port You are attempting to start an iMac DV slot loading model or a Macintosh G4 with a USB port from the new MacOS 9 based versions of our CDs During startup the computer stops responding or the computer crashes with a Bus error This usually occurs if you have a USB hub or solitary extra USB device such as a modem or scanner connected along with your keyboard and mouse Try disconnecting the extra third party USB device from the computer and start from the CD again Troubleshooting FireWire device problems When you start from the Norton Utilities for Macintosh CD your FireWire drive is unrecognized and you are prompted to initialize or eject it Because of this while started from the Norton Utilities for Macintosh CD you cannot exami
55. d update your software Indicates the last Date Last Checked Monday August 21 2000 Date of Last Update Never update activity LiveUpdate downloads and installs the available updates A status dialog box keeps you informed of the file transfer process LiveUpdate Progress Current File Sa li Skip Fite 3 Click to skip the currently Overall Progress downloading item File of Downloading of Time Remaining Calculating C The file transfer takes a few minutes When the file transfer is complete LiveUpdate notifies you 96 Updating program files LiveUpdate gives a summary of its activity List of products updated in this session If your files are up to date LiveUpdate informs you LiveUpdate Summary LiveUpdate pas Summary LiveUpdate successfully completed updating your Symantec software Please view the respective Read Me documents in the installed folders to see all changes brought about by these updates It is recommended that you restart your computer Summary of installed Symantec products Product Name Installed Version Status LiveUpdate for Macintosh 6 Patch was run Norton AntiVirus for Macintosh i Not updated Norton Utilities for Macintosh f Up to date Virus Definitions Up to date To update program files with LiveUpdate 1 On the Norton Utilities mai
56. disk contains the active system files and can t be F wiped You can free space files and folders Lock icon The disk is write protected and can t be wiped El Click Wipe Entire Disk Completely erase the disk untitled You will not be able to recover any data Cancel J Wipe J Enter a new name for the disk Click Wipe Wipe Info erases the entire selected disk permanently 87 Enhancing performance and security Wiping an entire device 88 You can wipe any USB SCSI or IDE device such as a FireWire or Zip drives internal or external hard disk drives and more Wiping a device removes all formatting and partition information After you wipe a device it does not appear on the Desktop until it is reformatted Before using Wipe Device locate the software used to format the device Caution After erasing the device you will need to reformat it with a compatible formatting software program such as Apple s Drive Setup FWB Hard Disk Toolkit or a similar disk tool designed to work with the device make and model To wipe a disk completely 1 On the Wipe menu click Wipe Entire Device In the Wipe Entire Device window m The left column of the window lists all known devices on the selected bus a The right column lists the names of all mounted disks Select Device EjectDisk ATA Bus 0 IDO Hard Disk001 ATAPI Bus 1 IDO Norton Utilities
57. disk is selected Norton Disk Doctor proceeds to examine it m Click Stop to stop examining all disks If a problem is found Norton Disk Doctor displays a problem alert to which you must respond For more information see Responding to problems in the chapter Norton Disk Doctor in the Norton Utilities for Macintosh Reference Guide on the CD If you are concerned about making a repair decision click Skip in response to Norton Disk Doctor repair dialog boxes After the disk examination is finished print the Norton Disk Doctor Report for reference before running Norton Disk Doctor again 51 Repairing and recovering disks files and data Disk Doctor report Click to view Norton When the scan is completed Norton Disk Doctor displays the summary Norton Disk Doctor Summary HB Minor Problems Found See the reports for more information Date Concition Macintosh HD Wed Sep 27 2000 12 14PM Minor Problems Found 7 To view the report click View Reports Norton Disk Doctor displays the report which you can view onscreen print or save to another file For information on Norton Disk Doctor reports see Viewing the disk report in the chapter Norton Disk Doctor in the Norton Utilities for Macintosh Reference Guide on the CD Recovering data with UnErase 52 Files emptied from the Trash remain on your disk until they are overwritten by other files UnErase can locate and r
58. documents you might wish to create a template for these types of files Do not mix together both types of files when creating the template Use only word processing documents in one template and spreadsheets in another Locate and select a file of the desired type and then click Add Added files are listed in the lower part of the window Continue adding files of the same type For best results you should add at least ten sample files of the same type to create a template Click Done A dialog box appears where you can enter a location and name for the File Type template Use a name that will help you remember the file type For example if you are creating a ClarisWorks word processing file type you might call the template Claris WP Save co a oe EX 4D Data 4D Structure Acrobat PDF ACT 1 1 ADB ER ACT 1 1 DBF E Name Template File Enter a name for this template C cance _ save _ Enter a name and click Save It is best to save the new template to the File Type Templates folder in the Norton Tools folder This is the default location The File Type template is saved for the next UnErase search In order for UnErase to use a template you create you must make sure it is located in the same folder as the default File Type Templates that are shipped with Norton Utilities Without these other File Type Templates UnErase can t locate the ends of recovered files
59. e s eject button when your Macintosh restart chime sounds a On newer Macintosh computers with a slot loading CD ROM drive press the mouse button while starting up to eject the CD If you can t start from the Norton Utilities for Macintosh CD The System software included on the Norton Utilities for Macintosh CD might not be sufficient to start newer Macintosh models issued after the release of this version of Norton Utilities for Macintosh To find out if a newer CD is available contact Symantec Customer Service For more information see Service and support solutions on page 103 Some third party CD drives cannot start a computer from a CD As an alternative to the CD set up another hard drive a partition on a hard drive or a removable disk such as a Zip or SuperDisk drive as a startup disk To set up another drive as a startup disk 1 Install your Macintosh OS System software to the designated drive Install Norton Utilities for Macintosh on the new startup disk 3 Restart your computer from the new startup disk to run Norton Utilities in an emergency 4 Use the Startup Disk Control Panel to set it as the startup drive by doing the following General troubleshooting suggestions a Ona Macintosh computer with a third party or external CD ROM drive go to Control Panels b Click Startup Disk Select the Norton Utilities for Macintosh CD as your Startup Disk Close the Startup Disk Control Panel and click Restart
60. e same value is used for both types of searches you might get the best results by performing these searches separately setting the size appropriately for each Creating File Type templates Locate examples of a file type UnErase lets you create a File Type template that identifies files created by a particular application This template is created from a selection of data files created by the application Once a File Type template is created use it to search for erased files To create a File Type template 1 With the UnErase Search window open on the Tools menu click Create File Type Template A dialog box appears where you can select files for UnErase to create a File Type template SSS File Type Template Creation S Macintosh HD cjuo Dae ries Ta Today 8 9 98 8 6 00 8 28 00 6 16 00 8 20 99 gt OMoves Rename Acrobat Exchange 3 01 copy gt amp D Oj Adobe Type Utilities B APACHE_HPCOLORJET_PSPCL a Apple Displays Read Me Add po Adobe Acrobat 3 0 Add files of the same type to create a File Type template Remove E AcrGuide pdf hr Maps pdf hra Woodcuts pdf For best results use at least ten sample files The files selected should be of exactly the same type as the file type you want to recover Performing customized searches For example if an application can create word processing or spreadsheet
61. e the Norton Utilities for Macintosh CD as a startup disk for troubleshooting purposes as well as for installing Norton Utilities on your computer Using the CD as a startup disk lets you access your computer without using your hard drive so you can make certain types of repairs with Norton Disk Doctor To start up from the Norton Utilities for Macintosh CD 1 Insert your Norton Utilities for Macintosh CD into the CD ROM drive 2 To start up from your Norton Utilities CD by using one of the following methods m On the Special menu click Restart while holding down the C key on the keyboard If your computer is turned off start up while holding down the C key on the keyboard a Ona Macintosh with a third party or external CD ROM drive go to Control Panels click Startup Disk select the Norton Utilities for Macintosh CD as your Startup Disk and then click Restart on the Special menu You can tell that your computer has restarted from the CD because the program desktop pattern appears in the background 3 If the CD window is closed double click the CD icon to open the CD window amp Norton Utilities CD Norton Utilities Installer PAN Norton tititi ties Repairing damaged disks 4 Inthe CD window double click the Norton Utilities icon Norton Utilities NortonUtilities JEE Norton Disk Doctor Diagnose and repair damaged disks Speed Disk Optimize a drive s performance FileSaver P
62. eceeseseeteneeeneeeeeneeaes 16 Accessing the Reference Guide PDF o ccccccecceceecesteeteeteeeteens 16 Registering Norton Utilities for Macintosh cceceeceesteeeteeeteeeteeees 17 Reading Late Breaking News ecscccccccscsresrsrieiirnririe 18 Connecting to the Symantec Web site through America Online 19 Emergency data recovery and troubleshooting Starting and running Norton Utilities from the CD 0 0 ee 22 Repairing damaged disks oo ie ceceecceeeceeeteeeseesteesteeneeenteecirenseeeneeeens 23 Tf amettor is found enisinia a aiee 27 Recovering files with UnErase 00 ccceceeceecseeereeseeesteeeteesntesneeneenss 28 If an erased file is not found ecsccccecccccecsrererrersrenerr 30 Using Volume Recover to restore FileSaver information 31 Rebuilding directories c iivsecatsciaedendeveshesenenassomsedateteeastume Slants te 33 Tr ublesh oting nesiremia idR reaa Eiai spy cube ASi Sna aaia 35 Things you might need seecariereiiiirir E nEn aa aea 36 Birst Thin E e E A E E 36 Isolate th problem seruran 36 Ch ck all Cables siosaia isinna iaia anaie 37 Have you added anything new lately ecsccccccccccceceeer 37 Is ita hardware problem nesssrareirasrsusrriniii nnn isna 38 SCSE device Conflicts ss sass scacatesise cual te aasaivaviasiensecblacscteastaleecbiaty 39 SCSI termination problems 20 0 cere eee teeeeeeeesneneeeaes 39 USB aiSSUES puinen ienie i a A E ATE N 40 FireWire device problems seresininierarsomisnsun
63. eck the disk using another profile the disk might not appear to be optimized 79 Enhancing performance and security Creating custom Speed Disk profiles Using Speed Disk Profile Editor you can create your own Speed Disk profiles if the built in profiles don t meet your needs The Speed Disk Profile Editor is located in the Norton Tools folder The Speed Disk Profile Editor lets you create manage and view customized Speed Disk profiles You can use the Profile Editor to create profiles for specific performance requirements to match your computing activity For information on creating customized Speed Disk Profiles see the Norton Utilities for Macintosh Reference Guide PDF on the CD Viewing computer statistics with System Info 80 System Info analyzes your computer s performance and characteristics and compares the results with other computers or other configurations of your computer System Info runs a series of tests to measure your computer s performance You can use System Info to m Test the performance of your system m Generate a report of your current system configuration m Compare the speed of your system to other Macintosh computers m Test a Power Macintosh to compare native versus emulated performance You can also generate a system configuration report including a machine overview the video type disk information and installed system extensions For more information see the Norton Utilit
64. ecover deleted files that are not overwritten It can also salvage data from an irreparably damaged disk Use UnErase when you have m Deleted files that you need to recover m Suffered irreparable damage to a disk and need to recover files or data Unfragmented files have a greater chance for recovery Use Speed Disk on a regular basis to reduce file fragmentation See Optimizing disks files and free space with Speed Disk on page 71 for more information Note If you cannot find a file but you do not think it was erased try using Fast Find before using UnErase For more information see Finding information with Fast Find on page 83 Recovering data with UnErase To UnErase files with the contextual menu 1 2 3 4 Press the Control key and click the disk on which you want to locate erased files Help Open Eject Get Info gt Label gt Make Alias Put Away Add To Favorites Index selection Attach a Folder Action Norton Menu gt Disk Doctor Scan Virus Scan Repair Optimize Recover Files Wipe Unused Space About Norton Menu On the Norton Menu click Recover Files In the UnErase Search dialog box locate the file you want to recover Follow the instructions in To UnErase files below To UnErase files 1 Inthe Norton Utilities main window click the UnErase icon 2 Inthe UnErase mai
65. ed Space Select the device whose unused space you want to wipe Insert removable media Click Eject to eject a removable disk and insert another a BR U N With the volume selected click Wipe Unused Space and then confirm the wipe 89 Enhancing performance and security Using UnErase after wiping unused disk space If you need to use UnErase with FileSaver soon after you have used Wipe Info to wipe unused space it is possible that UnErase might list filenames of files that you previously deleted and then were wiped from the unused disk space These files no longer exist and are not recoverable but if FileSaver was not turned on when the unused disk space was wiped clean its file list is not up to date FileSaver information still lists files for recovery even though they cannot be recovered To remove the names of the non existent files 1 Launch Norton Utilities Fast Find Select the drive on which you wiped Free Space Type the name Norton FS Data no quotes Click the Running Man find button When the Norton FS Data file is found select it O oo BR W N Choose from the File menu Move to Trash The next time you empty the Trash the Norton FS Data file will be deleted You can then run Wipe Free Space once more to ensure that the contents of the deleted Norton FS Data file are destroyed For more information on updating FileSaver see About Norton FileSaver scans in the chapter
66. een made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice October 2000 Norton Utilities for Macintosh CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must be a registered customer in order to receive CD replacements FOR CD REPLACEMENT Please send me ___ CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributer Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 6 75 FL 6 GA 4 IA 6 Sales Tax See Table IL 6 25 IN 6 KS 4 9 LA 4 MA 6 MD 5 ME 6 MI 6 MIN 6 5 MO 4 225 Shipping amp Handling y NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 25 VA 4 5 WA 6 5 WI g 9 95 5 Please add local
67. elected file amp Macintosh HD Trash centipede_pix BE cent_app_window 4 264 items found O items filtered 65K selected Size of selected ey View Contents files about the selected file ia Get Info Start Over J Filter List J ZG When you click a file in the top part of the window its last known location appears in the lower part of the window m To sort the UnErase Search window listing click the Name Size Modification Date or Recoverability column title m To view more information or the contents of an erased file select the file and click Get Info or View Contents For more information see Viewing an erased file s information on page 57 m To eliminate unrecoverable files from the erased file list on the Tools menu click Hide Unrecoverable Files Select one or more files to recover m Shift click to select several adjacent files Command click to select non adjacent files Recovering data with UnErase Click to recover selected files Location of selected file before it was erased Summary of files found and filtered 5 Names or number of files being recovered Name of volume you are recovering from Select a location for the recovered files 6 A selected file s last location appears in the lower part of the UnErase Search window UnErase Search Search Complete Macintosh HD
68. enus via the Control key on your keyboard The following Norton Utilities commands are available on the Norton contextual menu m Disk Doctor Scan Launches Norton Disk Doctor and scans for problems on the selected disk This command is only available when you have a disk selected a Optimize Launches Speed Disk and optimizes the selected disk a Defragment Launches Speed Disk and defragments the selected files m Recover Files Launches UnErase performs a Quick Search and shows the files found a Wipe Wipe Unused Launches Wipe Info and wipes the selected file or folder If a disk is selected the unused free space is wiped Using contextual menus To use the contextual menu 1 2 3 Press the Control key and click anywhere on the Desktop Depending on where you click different options appear on the menu Click Norton Menu Help Open Eject Get Info Label Make Alias Put Away Add To Favorites Index selection Attach a Folder Action Norton Menu Disk Doctor Scan Virus Scan Repair Optimize Recover Files Wipe Unused Space About Norton Menu If the command you need does not appear on the submenu in the Finder click on a different item Click an available command 93 Enhancing performance and security 94 C H Keeping program files A P T current LiveUpdate can be used to keep your program files updated If you have an Internet connecti
69. es Then use Volume Recover to restore the disk s directory information C H APTE Enhancing performance and security Optimizing disks files and free space with Speed Disk During normal file operations file and free space fragments are created on the hard disk As they are created modified and deleted files can become larger and outgrow the original number of blocks allocated for them on a hard disk or become smaller and no longer need all of their allocated space For growing files the Mac OS file system must find a new location for the overflow parts For shrinking files empty space might be left behind Over time fragments of a file might be scattered in different areas of the hard drive away from the original location of the file These multiple file fragments are tracked in the disk catalog Speed Disk maximizes disk drive performance It measures file fragmentation defragments files and optimizes placement of files on disk according to the selected profile Defragmentation vs optimization The terms defragmentation and optimization are often used interchangeably However they are not the same a Defragmentation is the process of rearranging the way files are organized on a hard drive so that the data comprising each file is stored in contiguous disk blocks a Optimization maximizes the usable free space on a hard drive and groups files based on how they are accessed The most frequently 71 Enhancing
70. greement Unless you so donate a previous version of an upgraded version upon upgrading the Software all copies of the prior version must be destroyed Sixty Day Money Back Guarantee If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason you may return the complete product together with your receipt to Symantec or an authorized dealer postage prepaid for a full refund at any time during the sixty day period following the delivery to you of the Software Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to you Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software Symantec does not warrant that the Software will meet your requirements or that operation of the Software will be uninterrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE Disclaimer of Damages REGARDLESS OF WH
71. hard disk and only one hard disk has a problem which is usually the case reconfigure your computer s peripheral devices so that only the problem drive and your Macintosh are set up for the troubleshooting session This will not only save time but also prevent accidents from happening to trouble free equipment Note Using an Apple keyboard and standard Apple mouse will help eliminate possible problems when you are troubleshooting Third party input devices sometimes use custom drivers that are unavailable on the Norton Utilities for Macintosh CD All external devices other than the one being examined should be physically disconnected from the computer Troubleshooting Check all cables It might be that your Macintosh or the hard disk is not getting power or that they are not properly communicating with each other due to a faulty cable connection To check your cables 1 With the power switched off check all cables and connections Make sure that your Macintosh and its peripherals are plugged into a grounded electrical outlet as well as connected to each other If the Macintosh is too close to a wall the cable connectors might be loose or the cables might be crimped and the connection not properly made If you are using a device that has a cable with the same type of connectors on each end it might make a difference which end is connected to your Macintosh Do not substitute cables for different types of devices even
72. his happens some sectors can no longer be accessed unless the hard disk is physically reformatted or low level formatted This procedure should only be used if you have exhausted all repair options including a professional data recovery service Because reformatting the hard disk will destroy all existing information contained on the disk you must recover as much information as possible from your damaged volume before you begin reformatting If you have a recent backup you just need to recover new files and files that have changed since the last backup Almost all hard disk formatting applications deal with bad blocks differently Some manage to re map the blocks using spare or unused sectors during the format process while others have a special procedure that needs to be run before or after formatting Refer to the documentation that came with the formatting software for instructions on reformatting your hard disk Warning Do not format your hard disk unless you have a backup of the damaged hard drive or have successfully recovered all of the files using UnErase or Volume Recover For more information see Chapter 3 Repairing and recovering disks files and data on page 47 for directions on recovering data from a damaged disk 45 Emergency data recovery and troubleshooting 46 CHA PTE Repairing and recovering disks files and data About Norton FileSaver Norton FileSaver keeps track of essential disk i
73. ies for Macintosh Reference Guide PDF on the CD Viewing computer statistics with System Info Select each test suite you want to run To run System Info 1 2 Start Norton Utilities On the Utilities menu click System Info System Info SYSTEM INFO sl a Power Macintosh Click to display a Get Info summary of the ___ Selected Suites selected system a Test CPU PowerPC G4 400 MHz E Test Display Built in video 32 bit Click to start tests E Test Volume Macintosh HD aa EJ Test FPU PowerPC built in Some systems can be tested in different configurations For example you might have more than one hard disk or you might have a color and a monochrome monitor connected To select different test suites choose Show More Choices from the Benchmarks menu To return to the basic level choose Show Fewer Choices from the Benchmarks menu Select the test suites you want to run in the System Info main window Select the configuration you want to test from the lists in the System Info main window Some systems have only one option for some or all of the suites Your system must support an option before it appears For example you must be running on a Power PC to support Power PC and Emulated 68020 as other configuration options The multiple hard drive option is only available if more than one hard drive is available Note Do not move the mouse or type on the keyboard while
74. ile type shown in a different color or in shades of gray on monochrome monitors m On HFS extended format disks you can scroll up and down to view disk map activity if the map is too large to fit in the window You can also enlarge the entire Speed Disk window a Use the Detail View to view details of each block in the disk map i Detail Yiew Block 92 691 File TattleTech 2 59 D Kind Application For more information see Using advanced options in the chapter Speed Disk in the Norton Utilities for Macintosh Reference Guide on the CD Using built in Speed Disk profiles 78 You can use Speed Disk built in profiles to specify how files are optimized You can also customize your own profiles For more information see the Norton Utilities for Macintosh Reference Guide on the CD Deciding which profile settings to use In general Speed Disk default settings for placing files provide the best performance Change the drive s default settings only if your files require special consideration For example if you use a disk utility that updates certain file dates even when those files have not been used you might want to limit optimization on these files so Speed Disk doesn t move them to the area of the disk reserved for frequently used files Optimizing disks files and free space with Speed Disk Choose from the following built in profiles General Use Optimizes and groups similar file type
75. ile Type Search is most useful when Quick Search has not found the erased files you need or when the Catalog Search is unsuccessful When using this search method you can search for files created by specific applications Text Search The File Type Search finds items that match the characteristics of the selected file types Chek Al MMs Project 3 0 MMs word 5 x Add File Type MMs word 6 0 Excel 5 0 MMs word 98 MMs works 3 0 DB C Search for Resource Forks Performing customized searches a If an application s file type doesn t show up on the list you can click Add File Type to specify an application and create a template to use for searching See Creating File Type templates on page 64 Because directory information is not referenced in a File Type Search the UnErase window will list generic filenames such as Photoshop 2 3 4 5 1 and so on Rename the files after you recover them or join the file forks with the Join Forks command For more information see Recovering data and resource forks on page 66 Click the Search For Resource Forks to have UnErase search for all resource forks on the drive in addition to the selected file types When this box is not selected UnErase finds only the resource forks belonging to the selected File Types Searching for Resource Forks is particularly useful for recovering fonts as well as many types of Preferences files that can t be found as specifi
76. ine 102 If you use America Online AOL as your Internet Service Provider ASP you might need to log on to AOL before you use LiveUpdate To use LiveUpdate with AOL 1 Log on to AOL 2 On the AOL Welcome page click the AOL Internet browser 3 Start LiveUpdate 4 Follow the procedure from To update program files with LiveUpdate on page 97 5 When the LiveUpdate session is complete quit AOL If your LiveUpdate session requires that you restart your computer disconnect from AOL before restarting S U P PHO Service and support solutions Service and support information is available from the Help system of your Symantec product Click the Service and Support topic in the Help index Macintosh users can click the About command on the Apple menu and then click Info to view Technical Support and Customer Service contact information Technical support Symantec offers several technical support options m StandardCare support Connect to the Symantec Service amp Support Web site at http service symantec com then select your product and version This gives you access to product knowledge bases interactive troubleshooter Frequently Asked Questions FAQ and more m PriorityCare GoldCare and PlatinumCare support Fee based telephone support services are available to all registered customers For complete information please call our automated fax retrieval service at 800 554 4403 and request document 9
77. inin 41 Extension GOMfMets 0 ssvsesieegcitevdvachl ov ages tananseldarssdadevesdeacdalesdateed cds 41 More troubleshooting procedures ss riirscrierreriireiiireenererer iee 42 Replace a damaged disk driver wo eee eeeeeeteeneeeeens 42 Zap the PRAM reset Parameter RAM sucercceruraueresenrens 43 Rebuilding the Desktop ci caver siccsecti cacee tatepemceticheetat acetate 44 Chapter 3 Chapter 4 Further Options miduna ei chia dadabet dain Guba encoedess 45 Reformat your hard disk nessieira Baus ie eae 45 Repairing and recovering disks files and data About Norton FileSaver eae aa een A i R Ea 47 Configuring Norton FileSaver settings 0ccceeceeceeeeseetteenteeenes 47 Starting Norton Utilities for Macintosh oo eeceeeceeeseeeteeeteenteenteeenes 48 Using Norton Disk Dottor sess seciertesustectenctevedeorieeabevis n lees 49 Recovering data with UnErase ieccecccccccceeececeneeeeenseeeneeeseneeeseneees 52 Viewing an erased file s information 0 0 eeceeeeeteeeteeeteeeteenes 57 Filtering the erased files list eere 58 Applying or removing a filter oo cece eeceeeeeeteeeteetteenteeeteeens 60 Performing customized searches ccccccccceseceeeeceeeeneeetseeeeteeenteees 60 Performing Catalog File Type and Text searches 61 Creating File Type templates cc ceeeeseeseeeeeeteeetteeeteeeteeeees 64 Recovering files from the Trash o cccccccccccsccescessseeseestsessseenseenseeens 66 Recovering data and re
78. inserted floppy disk If you experience this problem ask your technician if your drive can be cleaned Off the shelf drive cleaning kits are not a complete solution to this problem If a floppy happens to get stuck in a drive take great care in removing it The read write head assembly is very delicate and most damage suffered here is not covered under Apple s warranty plan Other removable media drives might require special cleaning procedures Refer to your manufacturer s instructions Troubleshooting m Macintosh main logic board Some sad Macintosh codes those containing an F within the first eight characters can be rectified using the Norton Utilities for Macintosh or the formatting software for your hard drive Those that cannot usually indicate that a problem exists with ROM RAM or elsewhere on the main logic board SCSI device conflicts The Macintosh locates and communicates with SCSI devices such as hard disks scanners and CD ROM players by using a SCSI ID number The SCSI devices are connected to each other creating a chain through which the Macintosh can communicate with any device Each device must have a unique ID from 0 to 6 On a Macintosh with built in SCSI your Macintosh is always device number 7 the internal hard disk is usually 0 and a factory installed CD ROM drive is usually 3 Most external hard disks and other SCSI devices have a switch on the back with which you set the ID number Depe
79. k that you want to repair or recover data from ANY new information saved to your disk might destroy the files you are trying to recover Do not initialize your disk If booting from a CD results in a Do You Want To Initialize dialog box message click No or Cancel There is a good chance the disk can be repaired or the data can be recovered using Norton Utilities This Norton Utilities for Macintosh User s Guide provides just enough information to get you started For full detailed information open the Norton Utilities for Macintosh Reference Guide PDF file in the Installing Norton Utilities Documentation folder on the CD For more information see Accessing the Reference Guide PDF on page 16 About your Norton Utilities for Macintosh CD Use your Norton Utilities for Macintosh CD to install your software The CD also contains Mac OS System software that lets you reboot when you need to repair problems on your usual startup disk Run Norton Utilities from the CD Open and select specific tools Norton Utilities CD z Norton Utilit Norton Utilities Installer Install Norton Utilities N Double click the Morton titii ties Morton itii ties Reat ie Read Me file Install the Norton Utilities Folder Documentation Reference Guide PDF In addition to the Norton Utilities for Macintosh Installer the Norton Utilities for Macintosh application icon and a folder containing program files
80. les and data 62 3 Select options to tell UnErase where to search m Erased Files UnErase looks for files in the unused erased files area of your disk If your disk is healthy select this option Real Files UnErase searches the currently used parts of your hard disk directory for files that do not appear to have been intentionally deleted When performing a File Type or Text search UnErase searches the used parts of a disk where files are expected to exist If your disk directory information has been damaged you will obtain the best results by selecting both the Real Files and Erased Files checkboxes If files or folders seem to have disappeared for no reason try the Rebuild Directories feature in Volume Recover For information on Rebuild Directories see Rebuilding directories on page 33 4 Select one or more of the following search methods Catalog Search Searches the disk directory for valid file records If you are looking for Erased Files only and your hard disk is functioning normally do not select Search Entire Disk For Parts Of The Catalog Tree If your hard drive has crashed or a large number of files have unexpectedly disappeared try the Catalog Search for Real Files and Erased Files first with Search Entire Disk deselected If large numbers of files are still missing search again with this checkbox selected Selecting this option will slow down the search significantly File Type Search A F
81. les to be joined follow the next procedure 67 Repairing and recovering disks files and data To join resource and data forks of recovered files 1 With the UnErase main window open choose Join Forks from the Tools menu Do the following in the Join Forks dialog box a Click the first Select File button locate and select the data fork in the appropriate Recovered Files folder and click Open The file name appears next to the first Select File button b Click the second Select File button locate and select the resource fork in the appropriate Recovered Files folder and click Open The file name appears next to the second Select File button c Click the third Select File button and in the dialog box that appears select a location for the joined file enter a name for the joined file and click Save When you have identified the data fork resource fork and have entered a filename the Join button becomes available Click Join Forks UnErase displays the status of the joined file If the join is successful you should be able to open the file using the application that created it Rejoining file segments 68 If UnErase recovers an erased file to a floppy disk and the file is too large to fit on a single floppy disk UnErase divides the file into floppy disk sized segments You can rejoin these segments using the following procedure To rejoin file segments 1 Make sure you have the component file
82. n a network or have another computer connected through AppleTalk you can mount a network volume using the Chooser and recover files to that disk using UnErase You can even do this when you have booted from the Norton Utilities CD Click Recover UnErase recovers the files and displays a status message Recovery Status The files were successfully recovered into Recovered Files 1 When UnErase recovers a file it creates a folder with the same name and hierarchy as the folder in which the file last resided This folder is placed within a folder called Recovered Files If you are recovering a file to a floppy disk and the file is larger than a single disk be sure you have enough floppy disks to hold the recovered files UnErase automatically splits large files across as many disks as necessary You can use UnErase to rejoin the files later For information on reuniting split files see Rejoining file segments on page 68 To recover more files from the UnErase Search window repeat steps 4 through 7 Warning Be sure to save recovered files to a disk other than the one you re recovering from Otherwise you might overwrite other erased files you need to recover For more suggestions see Chapter 4 UnErase in the Norton Utilities for Macintosh Reference Guide PDF file in the Documentation folder on the Norton Utilities for Macintosh CD Recovering data with UnErase
83. n about 57 Erased Files UnErase search option 62 errors found by Norton Disk Doctor 27 examining disks with Norton Disk Doctor 13 extensions conflicts 41 45 effect on system performance 82 F Fast Find described 83 file fragmentation file recovery and 29 file segments rejoining 68 File Type Scan UnErase search option 30 File Type Search UnErase search option 62 File Type templates creating 64 files disappeared rescuing with Unerase 9 disappearing from Desktop 62 erasing with Wipe Info 85 86 finding erased 30 fragmentation 75 77 grouped by optimization 79 placement during optimization 71 rejoining segments of unerased 68 unmovable 73 FileSaver files updated by Speed Disk 77 See Norton FileSaver Finder bypassing floppy disk detection 50 bypassing removable media detection 50 Finder active while running Norton Disk Doctor 25 finding missing disks with UnErase 69 FireWire devices wiping 88 floppy disks bypassing Finder detection 50 diagnosing 49 drives troubleshooting 38 file segments rejoin 68 recovered files too large to fit on 28 folders disappearing from Desktop 62 erasing with Wipe Info 85 86 fragmentation files 77 report 75 free space consolidated by optimization 71 G General Use profile Speed Disk 79 Government Wipe See Security Wipe 91 110 Search the online help index for more information H hard disks reformatting 45 SCSI ID number for internal 39 troubleshooting 38 hel
84. n window click LiveUpdate Click Update Everything Now To specify what to update during the current session click Customize This Update Session For more information on this option see Customizing a LiveUpdate session on page 99 To open the LiveUpdate Scheduler and schedule LiveUpdate events click Schedule Future Updates For information on scheduling see Scheduling LiveUpdate on page 100 Click Close If LiveUpdate tells you that you need to restart your computer click Restart On the File menu click Quit Emptying the Trash after a LiveUpdate session After you update program files with LiveUpdate there are items in the Trash LiveUpdate moves the older discarded files to the Trash Empty the Trash If you haven t already restarted after installing the application you might get a message that these files are in use After you restart your computer you can empty the Trash 97 Keeping program files current Reading the LiveUpdate What s New file LiveUpdate places a What s New file on the Desktop This contains details of what files were updated by LiveUpdate To read the What s New file a Double click the file to read about the contents of the updated files The file opens in SimpleText To close the What s New file m Press Command Q to quit SimpleText To delete the What s New file m Drag it to the Trash Checking version numbers and dates 98 LiveUpdate lets y
85. n window select a volume to search Erased files search Select the disk to search for erased files Scroll to view all available volumes Select a disk to 4 Gm Hara Diskoo1 search for erased files 3 amp Norton Utilities CD Qa HarmmerS20 Quick Search If Norton FileSaver is installed UnErase uses Norton FileSaver Click to sea rch for technology to enhance the search for erased files erased files Scroll to see available volumes If the volume containing the missing file or data doesn t appear in this list see Locating missing disks on page 69 Click Quick Search 53 Repairing and recovering disks files and data Indicates the search for erased files is complete Select one or UnErase searches the selected disk for erased files and displays the results in the UnErase Search window with an estimate of successful recoverability UnErase Search B Customized Search J al Click to use other search techniques Search Complete Macintosh HD m Click a column title MathCommands Friday July 18 1997 to sort list C7 centipede_pix Sunday September 3 2000 more files View the contents of the selected file Get information cent_app_window Sunday September 3 2000 f EB symbots tm Monday May 19 1997 Estimated Norton AntiVirus Activity Log Thursday August 24 2000 recoverability Last location of s
86. nal name of the file Because the data and resource forks of a file are often physically adjacent on the hard drive you can often identify a data fork by the name of the resource fork next to it For example if you find a file called Photoshop 3 4 5 25 data and next to it is a resource fork with a Photoshop icon and the name Cover Photo rsrc it is likely that these two forks belong to the same file Ifyou have sorted the list of files you will need to restore the order in which the files were originally found before you can see which forks lie next to each other To do this Option click any unselected column heading This removes any sorting from the list If you can t find a resource fork to help you name a file you can rename a data fork once you have established the contents of the file Once you have recovered the file open it and use the Show Contents command to help identify it To join a single resource and data fork 1 In the UnErase Search window on the Tools menu click Join Forks Click Select File and navigate to the file whose forks you want to join 3 Select a single resource fork and a single data fork Command click to select non adjacent files 4 When you have selected exactly one of each fork type click Join Forks on the Tools menu The original name of the file is filled in for you if you wish you can enter a different filename 5 Click Save to rejoin the file If you have already recovered the fi
87. nding on the type of SCSI card you have installed in your computer you can have between 6 and 16 SCSI devices on a single SCSI bus To resolve SCSI device ID conflicts m Check each SCSI device to make certain that it has a unique ID number from 0 to 6 If two numbers are the same reset one device to an unused number and restart If you have multiple SCSI buses make sure that no two devices on the same bus have the same ID SCSI termination problems A terminator is a small piece of hardware that fits over the SCSI port connects to a cable or is part of the electronics of your SCSI device If the SCSI chain is terminated improperly it can hang up your computer and cause startup problems If you have more than one SCSI device you must be terminated twice at the beginning and at the end of the chain There can be no more than two terminators in a SCSI chain If you have an internal SCSI hard disk chances are that it is terminated automatically The user guide that came with the hard disk will normally 39 Emergency data recovery and troubleshooting USB issues 40 contain information on how to change its SCSI ID and how to enable or disable termination To resolve a SCSI termination problem m Check to see that the first and last device in the SCSI chain are terminated and the others are not For the most up to date solutions visit the Symantec Service and Support Web site where there are troubleshooting an
88. ne any LaCie USB drives or FireWire drives The solution is to start from the hard drive and use the installed version of Norton Utilities for Macintosh on the internal drive to examine the external devices Extension conflicts An extension is computer code that upon startup alters the way your system software works This can include some control panels These programs are stored in the Extensions folder or the Control Panels folder in the System Folder An extension can cause a conflict with your system files other extensions or with a specific application For example you might observe that certain functions such as connecting to the Internet or launching some programs are temporarily disabled To temporarily resolve an extension conflict a Hold down the Shift key while you start up your Macintosh This disables all extensions until you restart your Macintosh again Note This procedure disables all extensions that normally load while your Macintosh is starting up You might observe that certain functions are temporarily disabled However the next time you restart your Macintosh the functionality returns To eliminate the conflict 1 Choose Control Panels from the Apple menu and then open Extensions Manager If you want to save the current configuration go to the Extensions Manager window click the Duplicate Set button and give the duplicate set a different name If you see a message that the selected set d
89. nformation on each volume Norton Disk Doctor UnErase and Volume Recover depend on the information collected by Norton FileSaver to restore damaged disks and data Norton FileSaver is scheduled to scan and update regularly and you can customize its schedule and scanning behavior Configuring Norton FileSaver settings Norton FileSaver saves critical disk information used to restore the disk s directory structure if damage occurs to your disk This information is used by Volume Recover Norton Disk Doctor and UnErase Norton FileSaver also scans your hard disks for potential problems and warns you if any are found Include infrequently used disks and removable media for protection Mount them before starting Norton FileSaver You can change the level of Norton FileSaver protection for example if you are using resource intensive activity and you don t want Norton FileSaver to scan as frequently while another application is running 47 Repairing and recovering disks files and data To change Norton FileSaver protection 1 2 Open the Norton FileSaver Control Panel By default Norton FileSaver is turned on To temporarily disable it click Off You can change settings for the following options m Which disks to scan for problems How frequently to update information m Whether to track deleted files and folders For full details of the settings for Norton FileSaver see the Norton Utilities for Macintosh Referen
90. nstalling 10 Norton Tools folder on Norton Utilities CD 10 Norton Utilities starting 48 Search the online help index for more information 111 Norton Utilities for Macintosh before installing 9 examining disk 13 general troubleshooting suggestions 15 looking up shortcuts 16 running 23 27 running Norton Disk Doctor 11 scheduling updates 100 101 updating 101 O optimization backing up data 72 file placement 71 free space consolidation 71 preparation 72 optimization profiles 78 optimizing disks 74 79 P PDF file installing Adobe Acrobat Reader 16 Reference Guide on CD 10 15 planning optimization 72 Power Macintosh System Info tests 81 PRAM parameter RAM resetting 43 PRAM resetting 15 problems displayed in Norton Disk Doctor 13 Profile Editor in Speed Disk 80 profiles built in Speed Disk 79 profiles in Speed Disk 78 R Read Me file 11 16 contents 10 Real Files UnErase search option 62 rebuilding desktop 44 rebuilding directories with Volume Recover 33 Recently Used Files profile in Speed Disk 79 recovering data and resource forks 66 disk directories with Volume Recover 33 erased files 53 files from Trash 66 FileSaver data 70 Reference Guide PDF 10 15 16 opening 17 reformatting hard disks 45 registering your product 17 rejoining unerased file segments 68 removable media bypassing Finder detection 50 removable media devices troubleshooting 42 repair alert messages responding to 27 repairing
91. o drag one or more disk icons from the Desktop to the Norton Disk Doctor icon in the Norton Tools folder To start Norton Disk Doctor 1 Lo 2 Click the Norton Disk Doctor button in the Norton Utilities main window You can also double click the Norton Disk Doctor icon in the Norton Tools folder Norton Disk Doctor NortonDiskDoctor A2 Select the items to check then click Examine Condition al Macintosh HD Format Mac 0S Extended HFS Where ATA Bus 2 ID O A Power Mac G4 Install Format Mac 0S Standard HFS 2 Zip 100 Oop Format Mac OS Standard HFS Where ATAPI Bus 0 IDO Where ATAPI Bus 0 ID 1 Reports Click to begin testing selected disks Click to see more information about a selected disk Click to see a completed report In the Norton Disk Doctor main window select one or more disks m Shift click to select more than one adjacent volume Command click to select non adjacent volumes m To examine a removable media disk insert it into an available drive It will appear in the list even if it does not appear on the Desktop If a disk doesn t appear in the Norton Disk Doctor list choose Show Missing Disks from the Disks menu For more information see Locating missing disks on page 69 49 Repairing and recovering disks files and data 50 Tip The
92. oesn t match the contents of your System Folder click Create New Set and give the set a descriptive name 41 Emergency data recovery and troubleshooting 2 Use the Extensions Manager software to select the minimum number of extensions to load On the Selected Set list select one of the locked sets indicated with a padlock icon 3 Restart the computer with this set If your computer behaves normally you ve identified the problem as an extension conflict 4 Go back to the Extensions Manager and start adding extensions back to your Selected Set You will need to restart each time for the change to take effect For more information on system alterations refer to your Macintosh documentation More troubleshooting procedures If your problem still exists and you have eliminated the more common sources of problems you should begin serious troubleshooting procedures The following procedures explain the typical things that an experienced technician might try in the order he or she might try them If your problems are simple you won t have to go beyond the first procedure Replace a damaged disk driver 42 Replacing a disk driver is potentially dangerous because if it is done incorrectly it will format your startup disk The procedure described next is an outline of the most typical steps for replacing a driver The exact procedure varies with each disk drive manufacturer so you should refer to the user s guide that
93. oftware for archival purposes or copy the software onto the hard disk of your computer and retain the original for archival purposes Gii use the Software on a network provided that you have a licensed copy of the Software for each computer that can access the Software over that network Civ after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that you retain no copies of the Software and the transferee agrees to the terms of this agreement and v if a single person uses the computer on which the Software is installed at least 80 of the time then after returning the completed product registration card which accompanies the Software that person may also use the Software on a single home computer You may not G copy the documentation which accompanies the Software Gi sublicense rent or lease any portion of the Software Gii reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software or Gv use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version as a replacement of the prior version unless you donate a previous version of an upgraded version to a charity of your choice and such charity agrees in writing that it will be the sole end user of the product and that it will abide by the terms of this a
94. on LiveUpdate is the most efficient method to update your files If you use America Online AOL as your Internet Service Provider SP you must log on to AOL before you use LiveUpdate For more information see Using LiveUpdate with America Online on page 102 You can t run LiveUpdate while booted from the Norton Utilities for Macintosh CD About LiveUpdate K Symantec provides online access to updated program files with your subscription Using your existing Internet connection LiveUpdate connects to the Symantec LiveUpdate server checks for available program updates then downloads and installs them You can run LiveUpdate manually or use the LiveUpdate scheduler For more information see Scheduling LiveUpdate on page 100 95 Keeping program files current Updating program files You can have LiveUpdate look for updates to all files at once customize your update selection or schedule a future LiveUpdate session LiveUpdate E Select items to Customize This Update Session update during this Connect to Symantec check for new updates and 5 select only the updates you want session i Update Everything Now Upd ates all installed Connect to Symantec automatically download and components install all available updates Lets you schedule Schedule Future Updates ifi d Set a regular time for your computer to connect to Specific up ates Symantec an
95. on the Special menu Your computer will start up from the designated volume Now you can install Norton Utilities General troubleshooting suggestions Try these tips when you start having problems with your system m Check all cables for loose connections m Disconnect all external devices m Reset the PRAM by restarting while pressing Command Option P R Hold for four chimes then release Update your device drivers with the latest formatting software For more information on updating drivers consult the device manufacturer s documentation For more information Context sensitive help is built in to the Norton Utilities for Macintosh application The Norton Utilities for Macintosh Reference Guide PDF file also contains information about Norton Utilities for Macintosh Norton Utilities for Macintosh Guide help files contain information about how to use Norton Utilities features To access Help m Click the Guide on the Help menu in any window in Norton Utilities Norton Utilities Balloon Help contains explanations of items on the screen To turn on Balloon Help a On the Help Menu click Show Balloons point to any item to see a description 15 Installing Norton Utilities The Norton Utilities for Macintosh Reference Guide is available in printable Adobe Acrobat PDF format on the CD An Adobe Acrobat Reader can also be installed if it is not already on your computer Note The Read Me file on the Norton
96. ou know if your program files are up to date by displaying the version numbers and the status You can also check the program file and virus definitions in the application s About box accessible from the Apple menu To view an application s About box 1 Start Norton Utilities 2 On the Apple menu click About Norton Utilities The About box lists version number and copyright dates 3 When you ve finished viewing the About box click OK Customizing a LiveUpdate session Customizing a LiveUpdate session Select items to update during the current session To update only one or two items select them and omit the items you don t want to update LiveUpdate LiveUpdate A Ey Liveupdate 1 6 1 Update Mon Oct 30 2000 Updates LiveUpdate 1 6 0B22 to 1 6 1 A cy Norton antivirus 7 032 Update Mon Oct 30 2000 Updates Norton AntiVirus version 7 0b32 to 7 0 1 Be Norton Utilities for Macintosh Thu Aug 31 2000 This product is up to date and does not need updating GI Virus Definitions Thu Aug 31 2000 This product is up to date and does not need updating To customize a LiveUpdate session 1 In the LiveUpdate window click Customize This Update Session Liveupdate scans your disk to see what applications are installed and presents a list of available updates Check items to update in this session LiveUpdate will not look for items that are
97. p Apple Guide 15 Balloon Help 15 opening 16 HFS disks viewing with Speed Disk 78 I icons Wipe Info Trash 91 IDE device wiping 85 88 installing CD contents 10 Easy vs Custom install methods 13 Norton SystemWorks 10 Norton Utilities for Macintosh 11 Internet link to Late Breaking News 18 using to register Symantec products 17 J joining resource and data forks 67 K keeping program files current 95 102 keyboard shortcuts in Apple Guide help 16 L Late Breaking News reading 18 LiveUpdate checking virus definition dates 98 configuring 99 customizing a session 99 scheduling 100 scheduling updates 100 101 using with America Online 102 What s New file 98 locked disks Volume Recover and 32 M Mac OS System on CD 10 Mac OS System on product CD 11 Macintosh CD for newer models 14 main logic board 39 restarting methods 11 main logic board Macintosh 39 messages repair alert 27 Multimedia profile in Speed Disk 79 N News Late Breaking 18 Norton AntiVirus updating virus definitions 97 Norton Disk Doctor and Norton FileSaver 47 before installing Norton Utilities 11 contextual menu command 49 emergency use 21 examining disks before installing 13 problem summary 13 responding to problems 52 starting 49 52 tests 52 using 49 viewing disk examination reports 52 Volume Recover and 33 Norton FileSaver and Volume Recover 32 capabilities 47 changing settings 48 configuring 47 Norton SystemWorks i
98. problem is found see If an error is found on page 27 6 Click Done to close the Summary window 7 On the File menu click Quit or press Command Q to close the window To install Norton Utilities for Macintosh 1 Insert the Norton Utilities for Macintosh CD into the CD ROM drive If the CD window doesn t open automatically double click the CD icon to open it U N In the CD window double click Norton Utilities Installer Follow the prompts to progress through the information screens If you click Disagree on the License and Warranty Agreement the installation is cancelled 4 Do one of the following For a full installation click Easy Install a To select individual components click Custom Install and select the components to install 5 Confirm or specify a destination folder to which to install 13 Installing Norton Utilities 6 Follow the on screen instructions to complete the installation and then click Restart If you used the Startup Disk Control Panel settings to start your computer from the Norton Utilities for Macintosh CD restore the old settings before you restart To restore your computer s settings 1 Go to Control Panels Click Startup Disk Click your hard disk to make it the startup disk Close the Control Panel a A W N On the Special menu click Restart After you restart if you have trouble ejecting the CD try one of the following m Press the CD ROM driv
99. r chances of recovering your files in case of catastrophic directory damage Unfragmented files have a greater chance for recovery See Optimizing 29 Emergency data recovery and troubleshooting disks files and free space with Speed Disk on page 71 for more information on defragmenting files If an erased file is not found 30 Depending upon the situation UnErase uses several methods to search for erased files or lost data If you do not have success with the first method UnErase uses select a customized search To specify a custom UnErase search method 1 With the UnErase main window open click Customized Search on the Tools menu 2 Select a search method Catalog Search Searches the disk directory for valid file records Use this option when you are trying to recover files missing because a disk is damaged The Catalog Search for erased file is included as part of UnErase s default Quick Search so you will not find additional erased files with this option Do not select Search Entire Disk For Parts Of The Catalog Tree unless you have already tried the Catalog Search without this option selected and you have not found your files Selecting this option will slow down the search significantly File Type Search Searches the disk for files that match the selected file types a If an application s file type doesn t show up on the list you can click Create File Type to specify an application and create
100. rotect your disks and track deleted files UnErase Recover files that have been accidentally deleted Volume Recover Resurrect an initialized or crashed disk LiveUpdate Receive notification of product updates and schedule downloads maea Norton AntiVirus Pro sks from viruses a Note ti Si 5 From the Norton Utilities main window you can a Run Norton Disk Doctor See Repairing damaged disks below m UneErase recently erased files See Recovering files with UnErase on page 28 Run Volume Recover to restore an entire disk See Using Volume Recover to restore FileSaver information on page 31 Repairing damaged disks If you have a damaged or crashed disk start up or restart from the CD and run Norton Disk Doctor See Starting and running Norton Utilities from the CD on page 22 Note When booted from the CD Norton Disk Doctor can repair damage to disks formatted under most Mac OS versions For more details please see the Read Me file The type of damage determines how much data is recoverable However if the disk was protected by FileSaver chances are good that the disk can be repaired or recovered quickly and easily 23 Emergency data recovery and troubleshooting 24 Norton Disk Doctor checks your disk for damage and asks you for permission before repairing any damage Depending on the type of damage Norton Disk Doctor might tell you to run Volume Recover
101. running benchmarks Doing so can affect test results Click Run A Power Macintosh can be run in native mode or emulated 68020 mode When you choose to test an emulated CPU on a Power Macintosh all suites are run in emulated mode not just the CPU tests 81 Enhancing performance and security 82 To run tests in native mode you must have the Power PC native version of System Info installed The default installation on a Power Macintosh computer installs the correct version When System Info completes the tests the System Ratings window appears comparing the system to other popular models To view an overall suite rating m On the Show list click CPU Video Disk or FPU To change the order of the listing m Click the title of a results column such as System Name or System Rating or choose a sort column from the View menu For System Name the order is alphabetical For a ratings column the order is descending performance Tip To sort in reverse order hold down the Option key while clicking a sort column To save test results for future review m On the File menu click Save Current System As To review existing results without running the tests m On the Benchmarks menu click Show System Ratings To run a specific test 1 On the Benchmarks menu click a test suite 2 On the submenu click the specific test To view specific test results 1 On the Show list click a suite 2 To choose a
102. s available and enough disk space for the restored files Insert the floppy disk with the first segment of the recovered file The first segment is named lt filename gt 1 with subsequent segments numbered consecutively On the Tools menu choose Join Split Recovered Files Select the file to be recovered and click Rejoin Locating missing disks Enter a name and destination for the recovered file and click Save UnErase completes the process prompting you to insert the disks with the file segments as necessary Make sure to insert the disks in the correct order Locating missing disks When a disk has damaged file system information it will not be recognized as a disk When a disk is not listed in the Norton Disk Doctor UnErase or Volume Recover main window you can try to locate it in the following ways Search for data structures characteristic of the disk Locate devices by their ID numbers or other information To try to locate a missing disk 1 On the Disks menu click Show Missing Disks The tool you re using rescans all active connected devices to find all available drives again If a disk is found it appears in the tool s main window To recover lost data from the located disk use the procedure Performing customized searches on page 60 Since this disk s directory structures might be damaged you should search for both Real and Erased files If these techniques fail you can
103. s together Places free space in the middle of the drive Places items in the Trash and Temporary Items folders adjacent to free space so they will not cause the free space to fragment when they are deleted Multimedia Quickly maximizes adjacent free space without optimizing Ideal when preparing to create a very large file that should not be fragmented Caution Using the Multimedia profile Speed Disk rearranges files quickly but does not defragment them or optimize their placement Selecting this profile might even cause further file fragmentation Software Development The same as General Use but moves project files and source files close to free space CD ROM Mastering Optimizes and places files including hidden FileSaver files at the front of the disk This profile assumes no files will be deleted from the disk before mastering Recently Used Files Defragments only the most recently used files and places them next to free space Does not optimize the disk This profile is the ideal way to quickly defragment frequently used files Disk Resizing Like CD ROM Mastering but also places items in Trash and Temporary Items folders adjacent to free space Useful when preparing to resize a partition created by formatting software Speed Disk 3 2 Uses the optimization pattern from Speed Disk 3 2 The Speed Disk 3 2 profile uses fewer file types than the other profiles If you optimize a disk with this profile and then ch
104. sales tax as well as state sales tav in AZ CA FL GA MO NY OH OK SC TN TX WA WI TOTAL DUE FORM OF PAYMENT CHECK ONB Check Payable to Symantec Amount Enclosed Visa Mastercard __ American Express Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 175 West Broadway Eugene OR 97401 3003 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Norton Utilities are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2000 Symantec Corporation All rights reserved Printed in the U S A 108 I N D E X A Add Custom Disks 69 Adobe Acrobat Reader installing for Reference Guide PDF 16 using with Reference Guide PDF 10 alias files and Wipe Info Trash 92 America Online connecting to Symantec Web site 19 using LiveUpdate 102 anchor file specifications in Speed Disk 73 AOL See America Online 95 Apple menu starting Norton Utilities 48 application Apple Guide help 16 registering 17 B backing up data prior to optimization 72 Balloon Help turning on 15 blocks reformatting hard disks with bad 45 booting from the CD 14 C cables checking 37 Catalog Search UnFrase search option 30 62 CD availability for newest Macintosh
105. sday August 30 2000 recovery Norton Antivirus Res 2M Friday August 25 2000 norton utilities Thursday August 10 2000 Last location of selected file LA internet C internet Applications before it was erased Netscape Communicator Folder CO netHelp 2 Forw up gif 2 734 items found 0 items filtered 1K selected a View Contents E t ne The following are other ways to view erased files m Click a column title Name Size Modification Date or Recoverability to sort the UnErase window listing m Select a file in the UnErase window and click View Contents to view the contents of a file m Select a file in the UnErase window and click Get Info to get information about an erased file If the files are not found you can perform a more customized search For information about this and other UnErase search and rescue techniques see Performing customized searches on page 60 Select an erased file and click Recover The Recovery Destination dialog box appears with a confirmation of the files to be recovered and the disk to which you are recovering Files are recovered to a Recovered Files folder on your hard disk Chances of recovering data are much stronger when FileSaver is actively protecting your computer For more information see About Norton FileSaver on page 47 Use Speed Disk regularly to reduce file fragmentation and improve you
106. sed Files 79 Software Development 79 Speed Disk 3 2 79 starting Norton Disk Doctor 49 52 Speed Disk 74 Volume Recover 32 Wipe Info 87 88 Startup Disk alternative methods of restarting 14 Control Panel 14 selecting with Control Panel 14 startup disks Volume Recover and 32 Superdisk as startup disk 14 Symantec Web site 101 Symantec Service and Support Web pages 17 Symantec Web site 19 connecting with America Online 19 Late Breaking News 18 registration 17 Syquest cartridge wiping 88 system files replacing 44 System folder on CD 10 System Info running tests 82 System Info results listing 82 system requirements in Read Me file 11 T Technical Support 103 temporary files deleting before optimization 72 Text Search UnErase search option 31 63 Trash Can recovering files from 66 Wipe Info 85 91 troubleshooting hardware problems 39 45 Norton Utilities for Macintosh 15 preliminaries 36 problems after adding new devices 37 45 procedures 42 45 Search the online help index for more information 113 U UnErase and Norton FileSaver 47 described 52 emergency use 21 file not found 30 File Type templates 64 filters applying or removing 60 main window 29 recovering erased files using 53 rejoining file segments 68 running 52 69 searches 60 searching for files data 60 66 useless after Wipe Info 88 unmovable files 73 updating virus definitions 102 with LiveUpdate 97 updating program files with LiveUpdate 97
107. source forks sesser 66 Joining resource and data forks oo eceeeeceeeeeeetteetteetteeeneeess 67 Rejoining file segments 00 eee eeteeeteeeeeeeteeeteeeneeeeeenteesteesteseeeess 68 Locating missing disks secsceesessnsanerects ines iain re e e 69 Recovering FileSaver data with Volume Recover scscccccccccse 70 Enhancing performance and security Optimizing disks files and free space with Speed DiSk satis tixtatene tie cna aittle staratlaatts A 71 Defragmentation vs Optimization eee ee eeeeteeneeneeees 71 Runaj Speed Disk sedecceccsceretepten cox sdices heseestvecheonss nearness M 74 About the disk Map syst Ais pti a ain Ai 78 Using built in Speed Disk profiles 0 eee eneeeeneens 78 Creating custom Speed Disk profiles wo eee eeeeeeees 80 Viewing computer statistics with Systemi Info riensi naa a Mee Ve le edi BA ed eee 80 Finding information with Fast Find 0 ce ceceeeeeceeeseeetteseteenteeeteenes 83 Displaying read write activity with DiskLight 00 ce eeeeeeeeeee 83 Erasing files permanently with Wipe Info wo eects 83 Wiping a file or folder x ivesc ioe nantes cee eels 85 Wiping am entire diskussies tenenan aaa 86 Wiping anentite device iridia Ta ara GR 88 Wiping unused disk space niriana nea ba aR 89 Using UnErase after wiping unused disk space n 90 Increasing SECUMILY sesssceceetheces i E E A AA t 90 Chapter 5 Creating a Wipe Info Trash Can wc eee eeeeeeeeeeeteeneneenes 91 Using contextual Menus eni
108. t if optimization is D info for Macintosh HD 7 needed The smaller icons to the left of the disk icons indicate each disk s potential for optimization The small icons to the right of the disk icons indicate each disk s potential for examination and repair Macintosh icon The disk contains the active system files and can t be optimized You can defragment files not in use by the System Application icon The disk contains the Speed Disk application and can t be Q optimized Lock icon The disk is write protected and can t be optimized or A defragmented Click the disk to optimize Speed Disk displays a disk map with used areas displayed in black and free areas in white White space indicates areas of the disk where no data is currently stored Click Check Disk to generate a fragmentation summary You must run Check Disk before Speed Disk can estimate a disk s fragmentation level If you want to optimize a disk regardless of the fragmentation level you do not need to run Check Disk first 75 Enhancing performance and security Disk is redrawn to reflect file types Blocks move with disk activity during an optimization Display or hide information window 76 Speed Disk checks the selected disk redraws the disk map and reports the amount of file fragmentation Speed Disk Fragmentation m a Macintosh HD moderate ea Zip 100 light
109. tartup device Because this information is needed each time you use your Macintosh it is stored even when your Macintosh is turned off a battery is activated when you shut down your Macintosh If the information in PRAM becomes corrupted you can clear this information and replace it with new information Tip If your computer consistently does not retain the current date and time when you turn the computer off your PRAM battery might need to be replaced Since resetting the PRAM resets the memory in your computer some system settings such as disk cache mouse speed menu blinking time zone and others will need to be reconfigured after this procedure To reset PRAM 1 Restart your computer while holding down the Command Option P and R keys 2 As the system begins a restart you will hear the startup chime repeat Continue holding down the keys until the chime has sounded three or more times Emergency data recovery and troubleshooting 3 Release the keys and the startup should complete Rebuilding the Desktop Desktop files are invisible files that help keep track of the files on each volume As you work with a volume information is added to these files If they are damaged they can cause startup problems Rebuild the Desktop once a month Norton Disk Doctor lets you use the Finder s ability to rebuild Desktop files for selected disks To rebuild the Desktop 1 2 Start Norton Disk Doctor On the
110. te m Click the Hour text box and use the arrow keys to set the start hour m Click the Minute text box to set the start minute Your computer must be turned on for LiveUpdate to run at the scheduled time If your computer is not on at the scheduled time LiveUpdate starts the next time you start your computer If this page doesn t load go to http www sarc com and click the Download Virus Definition Updates link Deleting the file 1 2 3 In the File View list double click your hard disk and Click OK Click anywhere on your Desktop On the Special menu click Empty Trash Downloading updates from the Symantec Web site The latest virus definitions files are posted regularly on the Symantec Web site To download files from the Symantec Web site 1 Start your Internet browser and go to the following site http www sarc com avcenter defs download html If this page doesn t load go to http www sarc com and click the Download Virus Definition Updates link On the Download Virus Definitions page click Norton Utilities for Macintosh along with your preferred language Click Download Updates On the Download Updates page click the file to download Be sure to click files for the Norton Utilities for Macintosh Version 7 Information about the update is included with the download and a text file describes how to install the update 101 Keeping program files current Using LiveUpdate with America Onl
111. th your computer for example Apple s Drive Setup utility Otherwise either use the software that came with the hard disk or contact the manufacturer for the current driver Because some copy protected software makes use of hidden files that might be moved during Speed Disk optimization it might be necessary to uninstall certain copy protected applications before optimizing then reinstall them after optimizing to ensure that those files remain in their expected locations For further information consult the security application s documentation About unmovable anchor files Some files and file fragments are classified as unmovable Files designating bad blocks on the drive and some types of security files can t be moved Fragments on the drive identified by Speed Disk as unmovable are not moved during optimization You can also designate any file or group of files to be unmovable For more information see About unmovable anchor files on page 73 73 Enhancing performance and security Running Speed Disk 74 Speed Disk normally runs with the General Use optimization setting designed for most users However there are other settings that Speed Disk can use for purposes such as CD mastering multimedia use or just to consolidate free space For more information see Using built in Speed Disk profiles on page 78 You can also design custom Speed Disk profiles For more information see Creating cus
112. the Caribbean and Latin America Symantec Am rica Latina 2501 Colorado Suite 300 Santa Monica CA 90404 http www symantec com region mx 1 541 334 6050 U S A Fax 541 984 8020 U S A 105 Service and support solutions Europe Middle East and Africa Symantec Customer Service Center http www symantec com region reg_eu P O Box 5689 353 1 811 8032 Dublin 15 Fax 353 1 811 8033 Ireland Automated Fax Retrieval 31 71 408 3782 Mexico Symantec Mexico http www symantec com region mx Periferico Sur No 3642 Piso 14 52 5 661 6120 1 800 711 8443 Col Jardines del Pedregal Fax 52 5 661 8819 09100 Mexico D F Virus protection subscription policy 106 If your Symantec product includes virus protection you might be entitled to receive free virus protection updates via LiveUpdate The length of the free subscription could vary by Symantec product When you near the end of your virus protection subscription you will be prompted to subscribe when you start LiveUpdate Simply follow the instructions on the screen After your free subscription ends you must renew your subscription before you can update your virus protection Renewal subscriptions are available for a nominal charge To order a subscription do one of the following m Visit our Web site at http www shop symantec com Outside the United States contact your local Symantec office or representative Every effort has b
113. the Finder is active the Finder might try to display an alert message Your Macintosh will beep and display a Macintosh icon on the right side of the menu bar Make sure that Norton Disk Doctor is the active application in the Application menu Do not select the Finder Click Examine Norton Disk Doctor prompts you to choose a location for Undo files Save te reid a BY Areson Ao 719 00 ZB Builds Backup Today Q Dorthea s Shared 9 6 00 A forties tecnpuns 6 16 00 S EICAR Test Yirus 2 18 99 Name Macintosh HD undo If needed save Undo file as Navigate to the folder to which you want to save the NDD Undo file and click Save If your hard drive is damaged do not select it as a location for Undo files If the dialog box shows no option for saving Undo files other than your damaged drive or the Norton Utilities CD click Cancel Norton Utilities will continue to examine and repair your disk without creating an Undo file for the fixes 25 Emergency data recovery and troubleshooting 26 Norton Disk Doctor examines the selected disk Norton Disk Doctor B NortonDiskDoctor 42 Tests for Macintosh HD Checking Media Skipped Checking Partitions Complete Checking Directories Complete Checking Files SoundSource Strip EB Examining Macintosh HD Disks remaining to be examine
114. tion This feature cannot be undone To rebuild a disk s directory you must restart from the Norton Utilities for Macintosh CD or from another startup disk For more information see Starting and running Norton Utilities from the CD on page 22 To rebuild a directory 1 2 Start Volume Recover On the Disks menu click Rebuild Directories Volume Recover scans the selected disk and displays an estimate of the number of directory items found and the amount of space they occupy Rebuild Directories A Volume Recover has found 23 files occupying 1 1 MB If you expected to find more files click Search Entire Disk Cancel Search Entire Disk J Rebuild Directory J Your options are Rebuild Directory Proceeds to rebuild the directory with the discovered files Search Entire Disk Do not click this button unless damage to your disk is so severe that no other method can recover your missing files When you click this button Volume Recover scans the entire disk for all files The additional files found by this scan might result in loss of valid files in the directory If the estimate is satisfactory click Rebuild Directory Volume Recover A Rebuilding directories cannot be undone and might cause some previously deleted files to reappear Are you sure you want to proceed Cae ca Troubleshooting If your disk is badly damaged Reb
115. tom Speed Disk profiles on page 80 Note To optimize your startup disk you must restart your computer from another disk or CD that contains the Mac OS such as the Norton Utilities for Macintosh CD To start Speed Disk 1 Do one of the following m Inthe Norton Tools folder double click Speed Disk m In the Finder Command click a disk to open the contextual menu and click Optimize Disk a Inthe Norton Utilities main window click Speed Disk A dialog box displays recommended precautions to take before running Speed Disk 2 SPEED shel Before optimizing your disk it is recommended that you e run Norton Disk Doctor Click to prevent this e back up important data alert from appearing every time you launch Speed Disk 1 Don t show this alert again make sure you have the latest disk driver software do not have the disk password protected 2 Read the information and then click OK Be sure you have read and taken the precautions outlined under Preparing for optimization on page 72 before continuing with optimization Optimizing disks files and free space with Speed Disk The Speed Disk main window appears Available disks are listed with their fragmentation status in the upper right panel of the window Speed Disk B Disk fragmentation level Small icons indicate optimization potential Begin optimizing Find ou
116. troubleshooting The following pages contain step by step procedures for repairing damaged disks and recovering lost or corrupted data in emergency situations They summarize how to use essential Norton Utilities tools to recover files and disks More detailed information about all the Norton Utilities tools is in the Norton Utilities for Macintosh Reference Guide PDF file as well as in the online help Norton Disk Doctor Volume Recover and UnErase are the Norton Utilities tools used for disk repair and file recovery Use Norton Disk Doctor to repair disk damage For more information see Starting and running Norton Utilities from the CD on page 22 and Using Norton Disk Doctor on page 49 If you need to restore your disk s directory have unintentionally initialized your hard disk and want to restore the data or if your disk is beyond repair run Volume Recover For more information see Recovering FileSaver data with Volume Recover on page 70 UnErase recovers files from the damaged disk and copies them to an undamaged disk For information on using UnErase for emergency data recovery see Recovering files with UnErase on page 28 If these tools are unable to help immediately read More troubleshooting procedures on page 42 for more suggestions on how to restore your disks or recover data 21 Emergency data recovery and troubleshooting Starting and running Norton Utilities from the CD 22 Us
117. u recover to the same disk you jeopardize your chances of recovering other erased files If you choose to recover to a floppy disk and the file is too big UnErase splits the file across as many disks as needed See Rejoining file segments on page 68 for directions to rejoin a file that has been split To UnErase files 1 In the Norton Utilities main window click UnErase 2 Select the drive to search for lost files UnErase Erased files search Select the disk to search for erased files E My data U n Era se G Sentinel G3 D Norton SystemWorks CD Quick Search If Norton FileSaver is installed UnErase uses Norton FileSaver technology to enhance the search for erased files 3 Click Quick Search Recovering files with UnErase Choose a UnErase searches the selected disk for erased files and displays the results in the UnErase Search window with an estimate of each file s recoverability UnErase Search B custom search method Erased files Customized Search el Search Complete Macintosh HD Warne a A Recoverabilit E cache183136 gif 87 bytes Thursday September 14 2000 Good cache183186 gif 141 bytes Thursday September 14 2000 Good Estimate of appear in the list Location of file 2 Forw_up ait 1K Monday September 4 2000 Poor successful C Guide Files Wedne
118. uild Directories might need to search the entire disk to ensure that all directory data is safely accounted for This search can be time consuming For example a 4 GB drive might take ten minutes to rebuild When asked to confirm the warning message click Proceed Volume Recover restores the directory entries SS Rebuild Directories Summary A The directories on the disk have been rebuilt successfully We suggest running Norton Disk Doctor for complete Run Norton Disk Doctor to verify that the disk is in good condition This precaution provides protection in case there are other structural problems on your disk that might still cause you problems Troubleshooting Beyond using Norton Utilities there are some other basic things you can do to try to fix your Macintosh If Disk Doctor and UnErase are unable to solve your problems Check all cables for loose connections See Check all cables on page 37 Reset or zap the Parameter RAM or PRAM by restarting with the Command Option P R keys held down See Zap the PRAM reset Parameter RAM on page 43 Disconnect all external devices See Have you added anything new lately on page 37 Update your device drivers with the latest formatting software For more information on updating drivers consult the device manufacturer s documentation For an example see Replace a damaged disk driver on page 42 Many peripheral storage devices such as USB and
119. unchecked If your files are already up to date no items are selectable Click Update The file transfer takes a few minutes When file transfer is complete LiveUpdate notifies you If your files are up to date LiveUpdate informs you 99 Keeping program files current Scheduling LiveUpdate You can schedule automatic LiveUpdate sessions to update program files Using the LiveUpdate Scheduler you can set up events to run automatically Select an event name Select an event type time and frequency 100 To schedule a LiveUpdate event 1 In the LiveUpdate main window click Schedule Future Updates LiveUpdate Scheduler LiveUpdate _ _ _ To schedule an event _ This box will contain text which will explain what this window is for and how to create and configure events Se cee eee a Add a new event February 2000 How Often _ Start Time l 2 10 00 aI at l 5 00 PM 5 E In the LiveUpdate Scheduler dialog box click New Select a Name for the Event Update Fridays Type the event name Click OK Specify the Event Type How Often and the Start Time of updates The days on which updates occur are highlighted in the calendar Dates for other scheduled events are underlined Downloading updates from the Symantec Web site Finish scheduling the update by typing the schedule time and da
120. ure For example if you often use a specific type of graphic or document you can define a filter that displays only those graphic or document file formats and hides other types of erased files that you don t want to see You can create and save a filter for future use To eliminate unrecoverable files from the erased file list on the Tools menu click Hide Unrecoverable Files before using a Quick Search Recovering data with UnErase Select a checkbox to activate its settings To filter the list of erased files 1 2 From the UnErase Search window click Filter List Filter List File Name Select filter criteria for the files in the Search Window Display only the files whose 4D Data 4D Structure A Acrobat PDF M ACT 1 1 ADB A ACT 1 1 DBF Includes the following text in a File Name File Type the following File Type s Includes Q Excludes Check a Add File Type M Content Includes Excludes items whose contents contain o Case Sensitive File Size Includes Go Excludes files with a size Less Than or Equal To gt C Apply Filter Enter partial text to search for a file name Select an existing File Type or create a new File Type Template Enter text contained within the file to search for Specify the size of file to search for Cli
121. use the Add Custom Disk feature to manually enter specific data regarding the disk you want to recover To use the Add Custom Disks feature A WN Click Add Custom Disks In the list of devices click the triangle to display available devices Click the volume Click Add The recovered device appears in the tool s main window For more information on these search techniques see Selecting missing disks in the chapter Norton Disk Doctor in the Norton Utilities for Macintosh Reference Guide on the CD 69 Repairing and recovering disks files and data Recovering FileSaver data with Volume Recover 70 Volume Recover restores critical partition and directory information from existing Norton FileSaver files to disks on which this data is damaged or missing In most cases use Volume Recover only if prompted by Norton Disk Doctor For more information see Using Volume Recover to restore FileSaver information on page 31 Volume Recover also rebuilds directories on damaged disks making it possible to restore a drive even when no FileSaver data is available For information about recovering directory information using Volume Recover see Rebuilding directories on page 33 Warning Files added since Norton FileSaver was last updated are not recovered If you are trying to locate files that were created after the most recent Norton FileSaver update use UnErase first to locate and recover those fil
122. use the Norton Utilities for Macintosh CD as your startup disk For more information see Emergency data recovery and troubleshooting on page 21 If your startup disk is not damaged you can continue to install To start your computer from the Norton Utilities for Macintosh CD 1 Insert your Norton Utilities for Macintosh CD into the CD ROM drive 2 Restart your computer from the Norton Utilities for Macintosh CD by using one of the following methods m On the Special menu click Restart while pressing the C key on the keyboard a Ona Macintosh computer with a third party or external CD ROM drive go to Control Panels click Startup Disk and select the Norton Utilities for Macintosh CD as your Startup Disk Close the Startup Disk control panel On the Special menu click Restart You can tell that your computer has restarted from the CD because the Norton Utilities for Macintosh pattern appears in the background of the Desktop a If the CD window doesn t open automatically double click the CD icon to open it 11 Installing Norton Utilities 12 To scan your hard drive 1 In the CD window double click the Norton Utilities icon Norton Utilities CD Norton Utilit Norton Utilities Installer a Arton iili tes Arton iliti ties Read hie Norton Utilities Folder Documentation amp Norton Utilities Norton Utilities 2 Norton Disk Doctor Diagnose and repair damaged disks Run a

Symantec Norton Utilities 6.0 (07-00

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