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Symantec NORTON SYSTEMWORKS 2004 RETAIL (10109303) for PC

1. 2 Content Updates Certain Software utilize content that is updated from time to time including but not limited to the following Software antivirus software utilize updated virus definitions content filtering software utilize updated URL lists some firewall software utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase This License does not otherwise permit Licensee to obtain and use Content Updates 3 Product Installation and Required Activation There are technological measures in this Soft
2. Master File Table MFT Files in the Files First list in Drive Options Paging File Directories Files that were accessed in the last two months Files that were optimized by Speed Disk Files that were modified within the last two to four months Files that were modified within the last two months Files that were not accessed in the last two months Files that were not modified in the last four months Files in the Files Last list in Drive Options Optimized free space Extra space placed after the data files to allow for growth Files and other disk data not yet optimized Files in the Files At End list in Drive Options Optimize a disk In Windows 98 Me Speed Disk checks the disk for errors before optimization proceeds To optimize a disk in Windows 2000 XP 1 On the left side of the main window click Norton Utilities gt Optimize Performance 2 Click Speed Disk Improving a computer s performance j 229 Optimize your hard disks 3 In the Speed Disk dialog box under Select a Drive select the disk that you want to optimize the default disk is C 4 Under Select a View select the options that you want Your options are Optimization Map Lets you optimize disks When optimization starts the drive map shows how Speed Disk organizes file types which are colored according to the legend See About the optimization map on page 231 Analysis Lets you generate statistics about a selected disk See
3. Set Norton CleanSweep options The default settings for Norton CleanSweep provide a safe and efficient way of removing unwanted files from your computer Use the settings to optimize system performance or disable options that do not apply From Options 111 Set Norton CleanSweep options the Norton SystemWorks main window you can access the following Norton CleanSweep options Norton Let you specify how installations and other files are CleanSweep monitored so that they can be easily removed later You options can also specify file names and locations for backup and log files Fast amp Safe Let you specify the types of unnecessary files that Fast amp Cleanup options Safe Cleanup should delete including Internet history Internet cache Recycle Bin lost clusters and Windows temporary files You can also schedule cleanup of these files To set Norton CleanSweep options 1 On the Options menu click Norton CleanSweep 112 Options Set Norton CleanSweep options Safety Sweep Smart Sweep Internet Sweep 2 Inthe Norton CleanSweep Options dialog box click a tab that contains the options that you want to change The tabs and options are Fast Analysis Indicate that Safety Sweep should scan to find all files that are related to an installed program This helps to ensure that all of a program s related files are removed when you uninstall it When Fast Analysis is turned off the analysis tak
4. synchronize TCP IP Transmission Control Protocol Internet Protocol threat Trojan horse UDP User Datagram Protocol virus definition A protocol for secure online communication Messages sent using SSL are encrypted to prevent unauthorized viewing SSL is often used to protect financial information A local area network that is part of a larger intranet or the Internet A code in the form of an IP address that computers use to determine which part of an IP address identifies the subnet and which part identifies an individual computer on that subnet The process by which a handheld device and computer compare files to ensure that they contain the same data Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines how the data is routed A program with the potential to cause damage to a computer by destruction disclosure modification of data or denial of service A program containing malicious code that is disguised as or hiding in something benign such as a game or utility A protocol commonly used for streaming media Unlike TCP UDP does not establish a connection before sending data and it does not verify that the data is properly received Virus information that an antivirus program uses to identify and alert you to the presence of a specific virus Glossary 345 wildcard c
5. 130 Options Set Norton Password Manager options View or delete ignored Quick Fill sites If you want Norton Password Manager to fill in your profile information remove the Web site or Windows program from the Ignored Quick Fill Sites list To view or delete an ignored Quick Fill site 1 On the left side of the main window click Password Manager gt Status amp Settings gt Passwords In the lower right of the window click Details On the left side of the Norton Password Manager Options dialog box click Ignored Quick Fill Sites To remove a program or site from the list select it then click Remove Click OK There are two programs that make your Internet activities more efficient and reliable Web Cleanup lets you quickly and safely delete the files and data that accumulate after you browse the Internet Connection Keep Alive lets you maintain your dial up Internet connection even when you re not actively using the connection About Web Cleanup Web Cleanup locates and deletes temporary files and data items that collect on your computer after you browse the Internet with Internet Explorer These items accumulate in your computer s Internet history and temporary cache file storage areas Most of these temporary files have little value occupy disk space and slow down your computer s performance Web Cleanup works only with Internet Explorer and its associated files Web Cleanup lets you view the co
6. Assume that the cluster that the REPORT directory occupies is physically damaged and is no longer readable All of the directories and files that are contained in REPORT are inaccessible Disk Editor can link the lost directories back to the root directory as shown in the Repaired directory structure C pos The corrupted directory NU REPORT JAN DRAFT TEMP FEB DRAFT UTIL Disk Editor 309 Recover lost subdirectories from a corrupt directory Repaired directory structure C DOS NU JAN DRAFT REPORT subdirectories linked wee back to the root directory OP FEB DRAFT TEMP UTIL Recovery methods Track information on paper as you complete the following procedures by creating three columns Label them as follows a Corrupt directory cluster number Good sectors Lost directories To recover subdirectories from a corrupt directory use the following procedures Locate clusters for See To locate the cluster for the corrupt directory on the corrupt page 310 directory Find readable See To find all of the readable sectors on page 311 sectors 310 Disk Editor Recover lost subdirectories from a corrupt directory Copy good entries See To copy the good entries to the root directory on to the root page 311 directory Find lost See To find lost directories on page 312 directories Link lost See To link the lost directories
7. If Norton AntiVirus is behaving in an unexpected way or if you re not sure that everything is being scanned for viruses check the status on the main window In the System Status pane of the Norton AntiVirus main window a check mark indicates that the system status is OK and a triangle indicates that your system needs attention If you see a triangle review the features to see which area needs attention If you see an exclamation point it indicates that your subscription is either expired or your virus definitions are more than two weeks old If your subscription is expired renew it to maintain your protection If your subscription is current then you need to update your virus definitions If you need to adjust any settings use Options To check system status 1 Inthe main window under Norton AntiVirus click Status 2 Inthe System Status pane review the status to the right of each feature 3 For information about a particular feature select the feature The right pane displays a description and a link to more information about the feature Check Office Plug in status Office Plug in protects Microsoft Office documents from viruses worms and virus like activities It scans documents whenever you open them in a Microsoft Office program Office Plug in is enabled in Options If you have set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings Basics 79
8. If you share your computer with others and want Norton System Doctor to start whenever any user logs on under All Users ensure that Norton System Doctor is checked Click OK Basics Temporarily disable Auto Protect Temporarily disable Auto Protect See Start Norton AntiVirus on page 67 If you have not changed the default option settings Auto Protect loads when you start your computer to guard against viruses Trojan horses worms and other malicious threats It checks programs for viruses as they are run and monitors your computer and removable media for any activity that might indicate the presence of a virus When a virus or virus like activity is detected Auto Protect alerts you In some cases Auto Protect may warn you about a virus like activity that you know is not the work of a virus If you will be performing such an activity and want to avoid the warning you can temporarily disable Auto Protect If you have set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings To temporarily disable Auto Protect 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 In the Auto Protect pane uncheck Enable Auto Protect Be sure to enable Auto Protect when you have completed your task to ensure that your computer remains protected To enable Auto Protect
9. Internet Cache Cleanup displays a summary of files that will be deleted 5 To view a log of the activity click View 6 Click Finish Internet Cache Cleanup deletes the Internet cache files and displays a message when it is finished 7 Click OK Manage cookies on your computer Cookies are small data files that are placed on your hard disk while you are browsing the Internet Web sites that you visit use small programs to place cookies on your hard disk so that they can track your preferences and browsing habits 264 Removing Internet clutter Manage cookies on your computer Decide which cookies to keep All cookies are safe to remove you do not need to back them up However if a cookie came from a Web site where you make purchases or conduct business or confidential transactions it might contain a password or code for verification of your identity If you remove this type of cookie you might have to enter personal information on the Web site again If you revisit a Web site whose cookie you removed it creates a new cookie To view a cookie s information 1 On the left side of the main window click Norton CleanSweep gt Internet 2 Click Cookie Cleanup 3 Select a cookie whose information you want to view 4 Click View Remove unwanted cookies See Decide which cookies to keep on page 264 Before you can use Cookie Cleanup you must disable Safety Sweep See Enable and disable Safety Sweep
10. Norton SystemWorks is a suite of Symantec products that expertly maintain and protect your computer while boosting its performance New features let you Perform diagnostic Providing a comprehensive analysis of your computer tests using One One Button Checkup finds and solves disk file and Button Checkup Windows system problems performance issues and virus vulnerabilities You can schedule automatic checkups view a history of previous repairs and undo them if necessary See Perform a One Button Checkup on page 74 Scan your Web Cleanup cleans out your computer after you browse computer for the Internet with Internet Explorer You can delete unnecessary files history files and cookies or view them and decide which with Web Cleanup ones to keep See About Web Cleanup on page 131 View processes Process Viewer displays the activities that are currently that are currently running in your computer s memory Among other running on your things it gives you the full list of DLLs for each running computer process including the full path and version information for each loaded module It also shows memory threads and DLL usage for every process Process Viewer is installed with Norton SystemWorks See Access Extra Features on page 65 Use Symantec Web based tools provide additional ways to assist you Web based tools and protect your computer They include the following Symantec Security Check Test
11. See View or delete ignored passwords on page 129 View or remove Windows programs and Web sites 124 Options Set Norton Password Manager options Set a profile s general options You can customize Norton Password Manager s startup settings create profile backups and restore profile data in the General Options dialog box To change Norton Password Manager general options 1 On the Options menu click Password Manager 2 Your options are Startup Options i Enable Norton Password Manager at startup Norton Password Manager will respond if you sign in to a Web site or program Enable Web Browser support Norton Password Manager will manage your passwords and fill in forms Enable Windows Program support Norton Password Manager will sign in to Windows programs that require a password Enable Automatic LiveUpdate LiveUpdate checks for and installs program updates without prompting you LiveUpdate displays an alert when a program update has been downloaded Change profile information Each Norton Password Manager profile must have a unique name You can change the profile name and the country or region To change a profile name 1 On the left side of the main window click Password Manager gt Status amp Settings gt Current Profile 2 Inthe lower right of the window click Modify Options 125 Set Norton Password Manager options 3 On the left side of the Norton Password Manag
12. See What to do if a virus is found on page 185 Feature summary 39 Norton Password Manager features Norton Password Manager features Norton Password Manager fills forms automatically and protects your passwords and other confidential information in encrypted files on your computer Norton Password Manager includes the following features A single profile You no longer need to remember passwords for all of the password Web sites and programs that require them After you have added your passwords and other information to a Norton Password Manager profile you use a single profile password Password strength To ensure that your profile password is secure a assistance message appears if the password that you create is not strong Address and credit The program steps you through the process of adding card wizard addresses telephone numbers and credit card information Privacy for shared Norton Password Manager supports multiple profiles all computers of which can have different passwords Secure portability You can create backups of your profile data and restore the backups to another activated installation of Norton Password Manager Convenient access When you are signed in to a profile the Norton Password Manager icon appears in the Windows system tray for easy access when you need to sign in to a program or Web page Automatic updates If program updates are issued LiveUpdate retrieves and
13. HOOG Tj Tj Seeega jor om Tj e 1 License The software and documentation that accompanies this license collectively the Software is the property of Symantec or its icensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the Software after Your acceptance of this license This icense governs any releases revisions or enhancements to the Software that Symantec may furnish to You Except as may be modified y a Symantec license certificate license coupon or license key each a License Module that accompanies precedes or ollows this license Your rights and obligations with respect to the use of this Software are as ollows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written notice to
14. Internet Sweep keeps track of cache files cookies plug ins and ActiveX controls installed from the Internet See Uninstall programs that were downloaded from the Internet on page 262 Backup Wizard Backup Wizard compresses and backs up infrequently Restore Wizard used programs Restore Wizard ensures that all of a program s related files are restored when you want to use the program again See Backing up and restoring programs on page 269 Feature summary 35 Advanced Utilities features Advanced Utilities features Norton Utilities keeps your computer working its best by finding solving and preventing Windows and disk problems The UnErase and Wipe Info tools include the following features UnErase Wizard Locates and recovers files that are protected by Norton Windows 98 Me Protection or the Windows Recycle Bin 2000 XP See About UnErase Wizard on page 216 Norton Protection Adds extra data recovery protection to the Recycle Bin Windows 98 Me When used in conjunction with UnErase Wizard it 2000 XP provides the most complete recovery system for all deleted or overwritten files See About Norton Protection on page 215 Wipe Info Permanently removes unwanted files so that they never Windows 98 Me can be recovered by a file recovery program It can also 2000 XP wipe the free space on your hard disk to ensure that previously deleted information is not left on your hard
15. Low or High settings can be used For the HTTP communications protocol only the High setting is used Network traffic When it simulates network destination traffic Connection Keep Alive My Favorites pings the Web sites in My My Homepage Favorites My Homepage the lt ping symantec com gt Symantec Web site or ping symantec com You can replace ping symantec com with your own choice amp d If the Keep Alive Level is set to High and you specify a different Web site to ping be sure to include the HTTP prefix for example http www myownurl com Simulate network Connection Keep Alive sends a activity every XX signal every 1 2 3 or more minute s minutes up to 15 The default is 1 minute 140 Improving Web browsing and connectivity Set Connection Keep Alive options Disable when inactive If there is no mouse or for more than XX keyboard activity Connection minute s Keep Alive disables itself after the indicated period Display timeout Connection Keep Alive displays warning message a warning message before it disables itself after the scheduled number of minutes The message remains for a countdown of 60 seconds If you respond to the message Connection Keep Alive remains active 3 When you are finished click OK To set Connection Keep Alive options from the Windows system tray 1 Inthe Windows system tray right click the Connection Keep Alive icon then click Connection Keep Al
16. Parameters that define how a firewall reacts to specific data or network communications A firewall rule usually contains a data pattern and an action to take if the pattern is found When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk than an unfragmented file An IP packet that has been split into parts Packets are fragmented if they exceed a network s maximum packet size but malicious users also fragment them to hide Internet attacks An application protocol used for transferring files between computers over TCP IP networks such as the Internet A file attribute that makes files harder to access and more difficult to delete than other files It also prevents them from appearing in a DOS or Windows directory list The name by which most users refer to a Web site For example www symantec com is the host name for the Symantec Web site Host names are translated to IP addresses by the DNS HotSync HTML Hypertext Markup Language ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol IMAP Internet Message Access Protocol version 4 infrared IR port IP Internet Protocol IP address Internet Protocol address ISP Internet service provider Java Glossary 341 The synchronization software for Palm OS handheld devices The language used to create Web pages An ex
17. click More Times 5 Click Revert A message informs you that in order to revert your hard disk your computer must restart Reverting your hard disk 145 Revert your hard disk 6 Click Yes A Norton GoBack progress bar appears 7 Click OK After your computer restarts your hard disk will be reverted to the date and time selected Boot from a floppy disk with Norton GoBack protection For programs requiring a floppy disk to get started you can use Norton GoBack to ensure that if needed you can revert back to a date or time before you ran the program To boot from a floppy disk 1 Restart your computer 2 When the Norton GoBack Boot screen appears press the spacebar 3 Insert the program s floppy disk into drive A 4 On the Norton GoBack boot menu click Boot from Floppy Your computer will boot into the program Clear your computer s history Norton GoBack lets you clear your computer s history to prevent anyone from seeing information that has been changed or deleted db When you clear Norton GoBack history you also take away your ability to revert to the times that you have cleared Norton GoBack cannot restore a history that you have cleared To clear Norton GoBack history 1 Inthe Norton GoBack main window click Options 2 Select the drive you wish to clear 3 Click Clear Norton GoBack History A message informs you that clearing the history is a permanent action that cannot be undone 4 To
18. directory cluster location 310 for expert users 19 starting 303 304 disks analyzing 233 checking with Norton Disk Doctor 202 clusters locating 310 configuring 281 customizing optimization 235 directory recovery process 313 emergency repairs 20 errors 200 finding lost directories 312 finding readable sectors 311 fixing problems 202 initial optimization 226 349 350 Index disks continued manually scanning 176 Norton GoBack safe points 142 performance 222 protecting 175 recovering unbootable 305 307 recovery methods 309 reverting with Norton GoBack 141 salvaging data from damaged 322 326 scanning for viruses 176 sectors finding 311 space for file expansion 232 freed by optimization 224 viewing space allocation 113 displaying the Norton AntiVirus toolbar 68 domain names excluding from Web Cleanup 135 using with Connection Keep Alive 139 DOS Disk Editor program 303 recovery procedures 303 331 common 282 293 preparation 283 startup 282 294 recovery tools 33 282 DOS based programs Disk Editor 282 Norton Disk Doctor 282 UnErase 282 UnFormat 282 drive A boot sequence 278 using for Emergency Disks 25 using for Rescue Disks 84 88 E electronic newsletter 92 email encrypted 43 messages encrypted and virus protection 43 options 118 programs not supported by Norton AntiVirus 43 programs supported by Norton AntiVirus 42 protection 118 supported programs 43 Emergency Disks creating 25 unbootabl
19. have scanned and removed a virus but it keeps infecting my files See If you need to use Rescue Disks to restore your system on page 87 There are four possible reasons a virus could be reappearing The virus might be in a program file with an unusual extension for which Norton AntiVirus is not configured to look To reset Norton AntiVirus scanning options 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Manual Scan 3 Under Which file types to scan for viruses click Comprehensive file scanning 4 Click Manual Scan gt Bloodhound 5 Ensure that Enable Bloodhound heuristics is checked then click Highest level of protection 6 Click OK 7 Scan all of the disks that you use and repair all infected files The source of the infection could also be a floppy disk Scan all of the floppy disks that you use to ensure that they are free of viruses Another reason could be that the virus is remaining in memory after you remove it from the boot record It then reinfects your boot record Use your Rescue Disks to remove the virus If the problem is a Trojan horse or worm that was transmitted over a shared network drive you must Troubleshooting 297 Troubleshoot Norton AntiVirus disconnect from the network or password protect the drive to let Norton AntiVirus delete the problem Norton AntiVirus cannot repair my infected file
20. installs them automatically 40 Feature summary Norton GoBack features Norton GoBack features Norton GoBack includes the following feature Revert your hard Norton GoBack Personal Edition records all changes to disk to a previous your hard disk and if your computer experiences a date or time problem lets you revert your disk to an earlier safe point before the problem occurred Norton GoBack has a separate installer on the CD See Reverting your hard disk on page 141 Installing Norton SystemWorks Before installing Norton SystemWorks take a moment to review the system requirements Windows 98 Me users should have several blank 1 44 MB disks available to make Rescue Disks If you think you have lost or destroyed data or you purchased Norton SystemWorks because there is a problem with your hard disk do not install the program and do not start Windows You may overwrite and destroy data that you want to recover See Responding to emergencies on page 13 System requirements To use Norton SystemWorks your computer must have one of the following Windows operating systems Windows 98 98SE Me a Windows 2000 Professional Windows XP Professional Home Edition Installation of Norton SystemWorks is not supported on Windows 95 NT 4 0 Macintosh Linux BSD UNIX or server versions of Windows 2000 XP computers If you are planning to upgrade your Windows operating system from Windows 98 Me t
21. items automatically 4 Click Finish View Web Cleanup files Web Cleanup lets you view detailed information about all of the files that are selected for deletion You can view a selected file s creation date type contents and other information Viewing information helps you determine if a file should be deleted or saved Improving Web browsing and connectivity 133 About Web Cleanup To view Web Cleanup files 1 On the left side of the main window click Web Tools gt Web Cleanup 2 Click Advanced Cleanup F advanced Cleanup oxi Navigation ea v eae oaee Select a category to view Fenaa ee ae View by date View by location x i s es D newchannel com invitation gif 27 2KB 919 2001 3 0 E 4 days ago Ny leftcoastcrime2003 com movieclipbkg7 gif 26 3KB 7 26 2001 2 1 2 days ago M haircafe net covr ipg 25 2KB 7 27 2001 8 4 E Yesterday A benetwork com travelplanner gif 232KB 10 1 2001 9 3 Today MN leftcoastcrime2003 com anlogohomepage gif 229KB 4 8 2002 2 43 20 Cookie BR prae hungri nan o IRUR IHAIN 36 Html ET 614 Image SE zmeda Fie Information C 106 other bcresorts 1 gif Paint Shop Pro 6 Image Preview Size 28 5 KB Internet Address http www benetwork comfbannersfberesorts gif Expires None Last Modified 2 7 2002 7 26 25 PM E items currently selected O items to be saved yA 3 In the Navigation pane select how to display the
22. on page 253 To remove unwanted cookies 1 On the left side of the main window click Norton CleanSweep gt Internet 2 Click Cookie Cleanup 3 Doone of the following To remove all cookies click Select All If cookies are marked yellow or red Cookie Cleanup does not let you remove them To remove specific cookies check the cookies that you want to remove 4 Click Clean 5 In Cookie Cleanup Wizard follow the on screen instructions to remove the cookies It s safe to remove cookies without making backups 6 Inthe Cookie Cleanup dialog box click Close Removing Internet clutter 265 Remove unwanted plug ins Remove unwanted plug ins Plug ins enhance Web browsing by letting you view certain document types watch video or listen to live or recorded audio Plug ins can take up significant hard disk space so if you do not use a plug in regularly you can remove it Plug ins are safe to remove You can back them up if you plan to use them again See Uninstall Use Plug in Cleanup if Smart Sweep did not monitor the pi oleate installation If Smart Sweep did monitor the installation ownloaded from F eine on use Internet Uninstall to remove the plug ins page 262 db Before you remove plug ins close your Internet browser if it is open To remove unwanted plug ins 1 On the left side of the main window click Norton CleanSweep gt Internet 2 Click Plug in Cleanup 3 Doone of the following To remove a
23. operating system from the Windows CD Recover corrupt registry files If you have a problem with the registry while you start your computer you will receive a message similar to one of the following Registry access error a Warning Windows has detected a registry or configuration error Windows stores a backup of the registry files each time that you successfully start your system so first try to have Windows restore the files by selecting the Restore From Backup And Restart button in the error message dialog box If this fails to resolve the problem restore the registry data from your registry backup which is usually 292 Troubleshooting If you cannot recover startup data found in C WINDOWS SYSTEM RSC and C WINDOWS USER RSC There may be several backups of the SYSTEM and USER files with extensions such as NSO NS1 SWO or NUO Try all of these in the order of newest to oldest db When you are restoring the registry always restore both of the registry files System dat and User dat Try to restore the Windows registry with a backup copy that Windows made of the registry the last time that you successfully started your computer O There is a potential for data loss when you restore the registry You may lose settings for programs that have been installed and program options that have been saved since the backup of the registry was made To recover corrupt registry files with the Windows 98 Me regi
24. t know exactly what went wrong All you know is that a problem has occurred Perhaps it was new software that you attempted to install and the result was that your computer is not working correctly since the installation Or you tried adding a new device driver and it caused your computer to slow down or not work properly Another example of when to use Norton GoBack would be if you printed an email or document then erased or deleted what you printed only to find that the printed copy is lost or unreadable In this case you would want to revert to the date and time before you erased the data About Norton GoBack safe points Norton GoBack continually monitors all hard disk activity and when it determines that nothing has been written to the hard disk for several seconds it makes a note called a safe point in its log When you want to revert your hard disk to a past date and time Norton GoBack lets you select from a set of safe points because you generally wouldn t want to choose a time when you were in the middle of saving a file If you perform several file activities in rapid succession such as writing a file and then immediately deleting it Norton GoBack may not have written a safe point in the log If this happens you may not be able to select a time between these activities To avoid this situation pause between disk activities to allow the hard disk time to catch up Under certain circumstances Norton GoBack
25. uses this file for temporary data storage which frees up more of the faster physical memory RAM for applications The swap file grows and shrinks dynamically to meet changing system conditions Because the swap file changes continuously it can become fragmented quickly When the swap file is fragmented Windows performance suffers By default Speed Disk defragments and optimizes the swap file to help maintain optimal Windows performance If the swap file is located in the midst of other changing files on the disk its high rate of fragmentation can result in the other files becoming more fragmented than they otherwise would To minimize the fragmentation that can result from frequent swap file changes Speed Disk normally places the swap file last on the disk after the other files and before the consolidated free space This speeds future optimizations Specifying a minimum size for the swap file causes Windows to reserve space on the disk for it This can keep the size of the swap file relatively stable If you have specified a minimum size for the swap file Speed Disk places it first on the disk for optimal Windows and application performance About the Windows registry The registry is a large database used by Windows and other applications to store hardware and software configuration information Information is continually written to and deleted from the registry during the course of everyday computer use When data is dele
26. you can view whether it is enabled or disabled in the following ways When it is disabled the Connection Keep Alive Windows system tray icon has a small X If Norton Tray Manager is in your computer s Windows system tray hold the mouse cursor over the Norton Tray Manager icon until the Connection Keep Alive icon pops up A tooltip displays its status In the Connection Keep Alive main window the Connection Keep Alive panel indicates its status as ON enabled or OFF disabled Set Connection Keep Alive options You can specify if Connection Keep Alive should start when Windows starts the level of activity it uses the Web sites to which it sends signals and when to stop sending signals You can access Connection Keep Alive options from the Norton SystemWorks main window or from the Windows system tray To set Connection Keep Alive options from the main window 1 On the Options menu click Web Tools 2 On the Connection Keep Alive tab change the settings Your options are Automatically start Connection Keep Alive is with Windows enabled when Windows starts Display splash screen Connection Keep Alive displays on startup a splash screen when Windows starts Improving Web browsing and connectivity 139 Set Connection Keep Alive options Keep Alive Level The frequency with which Low High Connection Keep Alive sends signals to pings its network For UDP and ICMP network communications protocols the
27. 1024 bytes 512 MB to1 GB 2048 bytes 1GB to 2 GB 4096 bytes up to 128 KB gt 2 GB Speed Disk also creates contiguous free space on the disk which improves system performance when you add new files This is especially helpful under low disk space conditions where free space fragmentation can cause newly added large files to be fragmented from the start Differences between optimization and defragmentation The terms defragmentation and optimization are often used interchangeably but they are not the same Defragmentation is the process of rearranging the way that files are organized on a disk so that the data that comprises each file is stored in adjacent or contiguous disk clusters Optimization maximizes the usable free space on a disk by grouping files based on how they are accessed The most frequently used files are placed at the beginning of the disk for fast access Infrequently used files are placed out of the way Free space is consolidated to avoid fragmenting newly added files and extra space is added Improving a computer s performance 225 Before you optimize your disks after major data structures so that they can grow without immediately becoming fragmented again Before you optimize your disks Before you run Speed Disk prepare your computer for optimization This includes ensuring that your disk has no errors by running Norton Disk Doctor deleting temporary files completing any major software installations
28. 5 To have access to a Symantec self help Web site in the event that an error occurs while using LiveUpdate check Enable Enhanced Error Support 6 Click OK Keeping current with LiveUpdate 169 Set LiveUpdate to Interactive or Express mode Turn off Express mode Once you have set LiveUpdate to run in Express mode you can no longer access the LiveUpdate Configuration dialog box directly from LiveUpdate You must use the Symantec LiveUpdate control panel To turn off Express mode 1 On the Windows taskbar click Start gt Settings gt Control Panel 2 In the Control Panel window double click Symantec LiveUpdate 3 In the LiveUpdate Configuration dialog box on the General tab click Interactive Mode 4 Click OK 170 Keeping current with LiveUpdate Run LiveUpdate automatically Run LiveUpdate automatically You can have LiveUpdate check for protection updates automatically on a set schedule by enabling Automatic LiveUpdate You must continue to run LiveUpdate manually to receive product updates Automatic LiveUpdate checks for an Internet connection every five minutes until a connection is found and then every four hours If you have an ISDN router that is set to automatically connect to your nternet service provider ISP many connections will be made with connection and phone charges possibly being incurred for each connection If this is a problem you can set your ISDN router to not automatically connect to
29. Add files Select individual files to be scanned Add folders Select folders and drives to be scanned You can use both options to select the combination of items that you want 5 Inthe resulting dialog box select the items that you want to scan If you select a folder all files in that folder are included If you select a drive all folders and files on that drive are included 6 Add the selected items to the list of items to scan by doing one of the following In the Scan Files dialog box click Open In the Scan Folders dialog box click Add 7 Ifyou need to remove an item from the list select it then click Remove 8 When you are done creating the list of items to be scanned click Next 9 Type a name for the scan by which you can identify it in the list of scans 10 Click Finish Run a custom scan When you run a custom scan you do not have to redefine what you want to scan To run a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan 180 Protecting disks files and data from viruses Delete a custom scan 3 Under Actions click Scan When the scan is complete a scan summary appears 4 When you are done reviewing the summary click Finished Delete a custom scan You can delete custom scans if they are no longer needed To delete a custom scan 1 On the left side of the main
30. Analyze disk fragmentation on page 233 Drive Options Lets you customize file placement ona disk See Customize Speed Disk on page 235 Schedule Options Lets you set an optimization schedule for each disk See Schedule optimization on page 236 See About the 5 Under Legend view and customize the colors that are optimization map associated with file types on the disk map and with on pagesi segments in the analysis pie charts 6 Click Start Optimizing Once optimization has started you can quit Speed Disk and optimization continues in the background 7 Ifyou want to optimize additional disks select another disk in the list then click Start Optimizing The recommended number of concurrent optimizations is 2 230 Improving a computer s performance Optimize your hard disks To optimize a disk in Windows 98 Me 1 On the left side of the main window click Norton Utilities gt Optimize Performance 2 Click Speed Disk 3 In the Speed Disk dialog box under Select a Drive select the disk that you want to optimize the default disk is C Speed Disk scans the disk and makes a recommendation based on the current fragmentation 4 Select an optimization option Your options are Full Optimization Defragments and optimizes the files and consolidates the free disk space to one area on the disk This method gives the best results but takes the longest If you select this method you can also
31. Check Norton AntiVirus configuration status To check Office Plug in status 1 At the top of the main window click Options If a menu appears click Norton AntiVirus In the left pane of the Options window under Other click Miscellaneous Verify that Office Plug in is enabled 80 Basics Monitor Norton AntiVirus activities Monitor Norton AntiVirus activities Occasionally you may need to look at previous Norton AntiVirus activities such as when the last system scan was done or how many viruses were detected last week Norton AntiVirus displays a record of its threat detection application and error activities in the Log Viewer About the Log Viewer The Log Viewer displays the history of activities in each Activity Log An Activity Log is a collection of multiple log files one for each type of information collected threat alerts application activities and errors Using the information in the Log Viewer you can View detailed information recorded in each log by selecting the log in the left column and viewing the the details in the right pane Delete the activity entries for a log by selecting the log then clicking Clear If you never clear the entries for a category it expands until it reaches the maximum size Then it starts overwriting the oldest entries Check the Activity Log Check the Activity Log to see what tasks were performed and the results of those tasks to make sure that your Options
32. CleanUp 2 Click Fast amp Safe Cleanup Fast amp Safe Cleanup scans your hard disks and displays an estimate of how much disk space can be reclaimed by deleting unnecessary files 3 Click Clean Now 4 In the Space Freed dialog box click OK Removing unwanted files and programs Remove unwanted programs Remove unwanted programs See Backing up and restoring programs on page 269 Norton CleanSweep lets you remove unwanted programs to free disk space Uninstall Wizard deletes not only a program s individual files but also any external references to the files such as program icons or entries in system configuration files Uninstall Wizard creates a backup of the program that it keeps for as long as you specify You can use Restore Wizard to restore these backed up programs If you need to restore the program Backup Wizard creates a single compressed backup file for use as a reserve which leaves all of the original files and configuration information in place You can also use the Windows shortcut menu on the desktop or in Windows Explorer to select a program for Norton CleanSweep to remove Do not use Norton CleanSweep to remove Norton SystemWorks Instead use Add Remove Programs in the Windows Control Panel Remove a program with Uninstall Wizard Start Menu Desktop Programs Monitored By Smart Sweep Downloads Monitored By Internet Sweep Uninstall Wizard displays a program tree that
33. Disk Doctor session 7 Follow the on screen instructions as Norton Disk Doctor identifies and fixes any problems 8 When the diagnosis and repairs are complete click Close Run Norton Disk Doctor in the background See Monitor your computer s health on page 199 In Windows 98 Me you can run Norton Disk Doctor in the background while you work by minimizing it after you click Diagnose When Norton Disk Doctor detects a pause in disk activity it begins diagnosing the disk In Windows 98 Me one of the Norton Disk Doctor advanced options lets you specify how long a pause is required Norton Disk Doctor diagnoses your disk only once each time that it is run minimized To continuously test the integrity of your disk use Norton System Doctor The Disk Doctor and Surface Test sensors can monitor your disk while you work When problems are detected Norton System Doctor can run Norton Disk Doctor immediately Create an Undo file to reverse repairs In Windows 98 Me Norton Disk Doctor gives you the option of creating an Undo file before it makes disk repairs In the unlikely event that you need to reverse the changes made by Norton Disk Doctor you can use the Undo file to return your disk to the state that it was in prior to the repairs If you do not want Norton Disk Doctor to create an Undo file you can uncheck the Undo File option in the Custom Repair Options dialog box Turn off the undo prompts only if you are certain
34. Disk doesn t move them to the area of the disk that is reserved for frequently used files If you want to place files in a specific location which overrides the Speed Disk default file placement use the Drive Options view This view lets you select files or file types and specify where they should be placed during optimization For more information about Speed Disk optimization capabilities and customization see the online Help Schedule optimization In Windows 2000 XP in addition to scheduling times for disk optimization Speed Disk Schedule Options let you select a fragmentation threshold When the selected disk reaches the specified degree of fragmentation Speed Disk automatically optimizes it You can select Auto Threshold or enter a percentage The default fragmentation percentage threshold is determined by the disk s fragmentation level and is managed by the Auto Threshold feature Improving a computer s performance 237 Optimize registry and swap files For example if you set the fragmentation threshold to 5 within the recommended range Speed Disk begins optimizing in the background when the level reaches 5 db The threshold setting only applies to disk optimizations that you schedule The schedule must be enabled for this setting to take effect To set an optimization schedule by threshold in Windows 2000 XP 1 Inthe Speed Disk main window in the Select a View pane click Schedule Options 2 Check En
35. If your computer is set up with more than one operating system such as Windows 2000 and Windows 98 you may need to modify the Rescue Boot Disk get an error when testing basic Rescue Disks See Create and use Rescue Disks on page 82 If you get the message Non system disk replace the disk and press any key when testing your Rescue Disks the Rescue program may not have prepared the floppy boot files correctly Troubleshooting 279 Troubleshoot Rescue Disks To repair the Rescue Boot Disk without having to reformat the disk and create a new Rescue Disk set 1 uu FWN Remove the Rescue Boot Disk and restart your computer Insert the Rescue Boot Disk into the floppy disk drive On the Windows taskbar click Start gt Run In the Run dialog box type SYS A Click OK 280 Troubleshooting Troubleshoot Norton SystemWorks Troubleshoot Norton SystemWorks Check here for possible solutions to issues that might arise with Norton SystemWorks Use Norton GoBack to revert your disks See Revert your If you are having problems due to a bad program hard disk on installation or system crash and you installed Norton page 143 GoBack before the problems began Norton GoBack can revert your hard disk to an earlier state If you revert your hard disk your data files will also revert to an earlier state Troubleshooting 281 Troubleshoot Norton Utilities Troubleshoot Norton Utilities Check here for sugge
36. Internet cache files on page 263 Removes Internet cookie files See Manage cookies on your computer on page 263 Removes Web browser plug ins See Remove unwanted plug ins on page 265 Removes ActiveX controls that were downloaded from the Internet See Remove unwanted ActiveX controls on page 266 262 Removing Internet clutter Uninstall programs that were downloaded from the Internet The Norton Cleanup Internet features are available if you have the following A connection to the Internet An Internet service provider SP Microsoft Internet Explorer 5 5 or later or Netscape Navigator 4 7 or later America Online users must use AOL Internet Explorer OEM version 5 0 or later Uninstall programs that were downloaded from the Internet When you browse the Internet you sometimes download programs that you use temporarily or that become obsolete These programs remain on your hard disk and take up space Internet Uninstall removes these programs from your hard disk To uninstall a program 1 3 4 5 On the left side of the main window click Norton CleanSweep gt Internet Click Internet Uninstall Uninstall Wizard displays a program tree that lists installations that were monitored by Internet Sweep Select the program to remove then click Next Follow the on screen instructions to proceed Specify whether or not you want to back up the selected program and confirm the deletion of each
37. Messenger versions 4 6 and 4 7 Windows Messenger version 4 6 or later for Windows XP Norton GoBack requirements Norton GoBack Personal Edition requires the following 200 MB of available hard disk space Approximately ten percent of your total hard disk space for Norton GoBack history configurable Prepare your computer See Create Emergency Disks on page 25 See If you need to uninstall Norton SystemWorks on page 56 Before you install Norton SystemWorks prepare your computer If your computer cannot start from a CD create Emergency Disks If you have an earlier version of Norton SystemWorks Norton AntiVirus Norton Utilities or Norton CleanSweep installed the new version automatically removes the earlier version If your version is earlier than 2002 you must uninstall it before installing the new version If you have Norton AntiVirus 2002 installed you can transfer your existing option settings to the new version of the program in Norton SystemWorks Before you install Norton SystemWorks use these suggestions to prepare your computer If you have any other antivirus programs on your computer and you plan to include Norton AntiVirus as part of your installation of Norton SystemWorks you must uninstall the other antivirus programs and restart your computer before installing Norton SystemWorks Installing Norton SystemWorks 45 Install Norton SystemWorks To uninstall other antivirus program
38. See Recover startup data on page 287 Troubleshooting 285 Repair general hardware problems Insert a valid boot disk See Recover startup data on page 287 Error loading Operating System 0 S See Recover startup data on page 287 Repair general hardware problems When you turn your computer on it performs the Power On Self Test POST This process verifies the existence and operation of hardware hard drives video hardware memory and the keyboard that is critical to starting your computer If a problem is found it is reported to you on screen or as a series of beeps if the video display is disconnected or not working Refer to your computer manufacturer s documentation to decipher beep codes Many hardware problems that are found display messages similar to these a Faulty Hard disk controller failure Hard disk absent or failed Illegal instruction trapped a Parity error at address ROM checksum invalid Segment boundary overrun Check inside your computer Observe your computer manufacturer s safety guidelines before you open your computer For proper handling instructions refer to your computer manufacturer s documentation Before you suspect a defective device check inside of your computer to ensure the following Adapter cards such as video and disk controller cards are seated properly in the correct expansion slots Memory modules are seated corr
39. Speed Disk 235 239 Threat Categories 119 Wipe Info 122 245 Worm Blocking 118 Other options 118 p password protection option 119 passwords backing up 161 filling manually with Norton Password Manager 161 for recorded sites 163 passwords continued Internet and Norton Password Manager 151 master in Norton Password Manager 150 strong characteristics 151 using with Norton Password Manager 159 performance affected by fragmentation 223 improving 253 pinging with Connection Keep Alive 139 plug ins deleting 265 post installation tasks about 50 51 Readme file 52 Pre Install Scanner 46 preparing for emergencies 23 to install 44 problem solving disk problems 20 202 System Information 250 Windows 207 208 with One Button Checkup 74 75 problems fixing with Norton WinDoctor 200 troubleshooting Norton AntiVirus 295 troubleshooting Rescue Disks 277 Process Viewer 66 product key 30 profiles Norton Password Manager 163 setting up 152 program patches 165 updates 165 Index programs Activex deleting 262 backing up 255 269 DOS based 282 Internet uninstalling 262 restarting 281 uninstalling 253 260 protection maximum 175 system scans 177 updating automatically 170 protection updates defined 166 Q Quarantine See also Norton AntiVirus Quarantine actions in 192 adding files to 192 files in 192 files removed during uninstallation 56 Quick Fill 160 R Readme file 90 reading 52 recovering com
40. Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this license and E use the Software in accordance with any additional permitted uses set forth below You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have not received a permission in a License Module G use the Software in any manner not authorized by this license nor H use the Software in any manner that contradicts any additional restrictions set forth below
41. Text to switch to Text View 7 Doone of the following If the cluster that contains the string appears to be the first cluster in the file record the starting cluster s number and a name for the file on a piece of paper that is labeled Files To Recover Mark the number and name as the starting cluster If the cluster that contains the string belongs to the file but does not appear to be the first cluster record the cluster number on the same piece of paper next to the file name Do not mark the number as the starting cluster If the cluster with the search string does not belong to the file that you are looking for on the Tools menu click Find Again to continue the search If you have not found any clusters from your file try searching for a different text string Find the rest of the clusters Now that you have found the starting cluster you need to find the rest of the clusters in the file Your options are If you found the starting cluster file name and file size using method one or method two in Extract clusters from a physical disk on page 318 If you used any other method See Method 1 Find the rest of the clusters with the file size on page 322 See Method 2 Find the rest of the clusters without the file size on page 324 Method 1 Find the rest of the clusters with the file size With the file size you can calculate the number of clusters that the file contains Then you c
42. UnErase Wizard helps you recover deleted files from the Norton Protected Recycle Bin In Windows 98 Me UnErase Wizard can also help you restore files that were unprotected by Norton Protection Windows 2000 XP can only recover files that were deleted while Norton Protection was turned on UnErase Wizard also helps you recover files that are deleted from the standard Windows Recycle Bin or Novell s Salvage for recovery of files on a network In Windows 98 Me UnErase Wizard frequently recovers unprotected files as well even those that were deleted from the Recycle Bin If you have a dual boot system and the volume that contains deleted files is not NTFS you can use UnErase Wizard in Windows 98 Me to recover deleted files Using UnErase Wizard you can search for a deleted file by its file name and by words that you think the file may contain This is especially useful if you can t remember the file name but you do remember its contents Recovering missing or erased files Recover a file with UnErase Wizard Don t use UnErase Wizard to recover and overwrite files that have existing copies in use by either the system or running applications Examples include SYSTEM DAT USER DAT applications registry DAT files and any applications or DLLs in the Windows System folder In many cases Norton Protection saves files that are overwritten with newer versions This lets you retrieve earlier versions of the overwritten files Reco
43. Use the icon in on page 16 the Windows system tray to open Norton AntiVirus and to enable or disable Auto Protect To use the Norton AntiVirus Windows system tray icon In the Windows system tray right click the Norton AntiVirus icon then on the tray icon menu select the option that you want Use the Windows Explorer toolbar Norton AntiVirus adds a button and menu to Windows Explorer 68 Basics Use the Windows Explorer toolbar When you first open Windows Explorer after installing Norton AntiVirus you may not see the Norton AntiVirus button and menu You might have to restart Windows before the toolbar button appears O You may not be able to access the Norton AntiVirus Windows Explorer menu depending on your computer s configuration To display the Norton AntiVirus button and menu 1 In Windows Explorer on the View menu click Toolbars gt Norton AntiVirus 2 Click the arrow to the right of the button to view your options Your options are View Status Launches Norton AntiVirus and displays the Status window with system status See Check Norton AntiVirus configuration status on page 78 View Quarantine Displays the Quarantine area and the files currently stored there See If Norton AntiVirus places files in Quarantine on page 192 View Activity Displays the Log Viewer which shows Log you various Norton AntiVirus activities such as scans performed and problems found See Moni
44. Web Cleanup 36 WIN INI file uninstalling components 258 Windows desktop shortcuts 63 errors 200 finding and fixing problems 207 safe mode 295 system tray icon 72 Windows 2000 and UnErase Wizard 216 Wipe Info options 122 245 procedure 247 Windows 98 and ActiveX controls 266 and Norton Protection 216 disk fragmentation estimates 222 disk optimization 226 Norton Disk Doctor options 202 Norton Disk Doctor Undo file 203 recovering erased files 218 Windows 98 continued starting utilities from CD 65 system requirements 41 Windows desktop shortcuts Norton AntiVirus 64 System Info 64 Wipe Info 64 Windows Explorer toolbar displaying Norton AntiVirus 67 Windows system tray Auto Protect icon 69 Connection Keep Alive icon 137 Norton CleanSweep icon 69 Norton Password Manager icon 73 Norton Tray Manager 63 Windows XP and UnErase Wizard 216 System Restore after Wipe Info 243 Wipe Info options 122 245 procedure 247 Wipe Info and Norton GoBack 243 and Windows Me XP System Restore 243 characters used to wipe 244 features 35 Government Wipe 244 on Windows 2000 XP 247 on Windows 98 Me 243 options 122 245 procedures 243 247 running from CD 20 65 Windows desktop shortcuts 64 wizards Backup Wizard 255 269 Information Wizard 50 Norton Optimization Wizard 239 Norton Password Manager Setup Wizard 152 wizards continued Repair Wizard 186 Restore Wizard 255 270 UnErase Wizard 216 Uninstall Wizard 256 Worm Blocking moni
45. WinDoctor fix all of the found problems automatically If you decide that you don t like a repair that Norton WinDoctor has made you can undo it To undo repairs that you made in previous sessions use Norton WinDoctor s Repair History feature You can use the interactive Automated Repair process which displays one sub problem at a time and presents the available solution methods to repair it The first solution in the list is the most complete fix for the problem You may select other solutions or accept the recommendation Finding and fixing problems 213 Find and fix Windows problems To use Automated Repair See Find and fix 1 Run Norton WinDoctor as o 2 With the Norton WinDoctor Problems Found dialog page 206 box open select solutions to the listed problems Your options are Select Solution Select the solution that you want to list apply to the problem Repair Click Repair to apply the selected solution Cancel If you selected a problem type with multiple sub problems or a group of sub problems Cancel allows you to skip the currently displayed sub problem and display the next one or close this dialog box 3 Continue selecting problems and repairing them until you are finished 4 When the repairs are finished click OK 5 Close the Norton WinDoctor window 214 Finding and fixing problems Find and fix Windows problems About problem severity Low Medium High N
46. XP System Restore can restore files that have been wiped if they are one of the protected file types By default many document types such as doc and xls files in My Documents are protected Windows Me 244 Eliminating data About Wipe Info permanently XP System Restore maintains copies of protected files Wiping the original file does not wipe the copy that Windows Me XP System Restore maintains Wipe Info eliminates a file s contents from the disk but does not remove the file name While the file name remains on disk it is no longer visible in Windows Explorer and there is no data stored with it On NTFS volumes streams alternate data that belongs to a file but is not stored with the file are also wiped Never store sensitive information in a file name or attribute This data can be replicated throughout your system without your knowledge for example in a list of most recently used files or a file name search This type of embedded information can be very difficult to remove from your computer About hexadecimal values Wipe Info uses hexadecimal values to wipe files Hexadecimal refers to the base 16 number system This system is used by computer programmers to represent numbers in the binary number system which uses the zero and one symbols in combinations to represent any number The hexadecimal system consists of the numbers 0 to 9 and the letters A to F used in combinations For example the decimal
47. You can change the schedule of any scheduled scan including the weekly full system scan To edit a scheduled scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses In the Scan for Viruses pane under Task select the scan that you want to reschedule If you click the button next to the scan name the scan runs Under Schedule Task click Schedule Change the schedule as desired Click OK Protecting disks files and data from viruses 183 Schedule scans Delete a scan schedule You can delete any scan schedule Deleting the schedule does not delete the scan To delete a scan schedule 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 In the Scan for Viruses pane under Task select the scan whose schedule you want to delete db If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 Inthe Schedule dialog box check Show multiple schedules 5 Select the schedule or schedules that you want to delete 6 Click Delete Click OK 184 Protecting disks files and data from viruses Schedule scans See If Norton AntiVirus places files in Quarantine on page 192 If after reviewing the information in this chapter you have not resolved your problem see Responding to emergencies on page 13 and Troubleshooting on page 275 If Norton AntiVirus finds a virus or a f
48. a scan To respond to Inoculation changes In the Alert window select the action that you want to take Your options are Update the saved Use if the alert appears after a copy of my Master legitimate change in system files Boot Record Restore my Master Use if you are certain the system Boot Record did not change for legitimate reasons 192 What to do if a virus is found If Norton AntiVirus places files in Quarantine If Norton AntiVirus places files in Quarantine Add Item Properties Repair Item Restore Item Delete Item Submit Item LiveUpdate Once a file has been placed in Quarantine you have several options All of the actions that you take on files in Quarantine must be performed in the Quarantine window The toolbar at the top of the Quarantine window contains all of the actions that you can perform on quarantined files Adds files to Quarantine Use this action to quarantine a file that you suspect is infected This action has no effect on files that are already in Quarantine Provides detailed information about the selected file and the virus that is infecting it Attempts to repair the selected file Use this action if you have received new virus definitions since the file was added to Quarantine Returns the selected file to its original location without repairing it Deletes the selected file from your computer Sends the selected file to Symantec Use this op
49. a detailed description of the actions that were performed db During an uninstallation Uninstall Wizard might disappear behind other open windows on your computer However Uninstall Wizard reappears once the uninstallation is complete To uninstall a program using the shortcut menu 1 In Windows Explorer right click the application to remove then click CleanSweep gt Uninstall Wizard 2 Follow the on screen instructions to proceed Removing unwanted files and programs 257 Remove unwanted programs 3 Specify whether or not you want to back up the selected program and confirm the deletion of each item in the program Your options are Finish Remove the entire program View View add to or remove from the list of components that will be uninstalled See Remove part of a program on page 257 and View more information about a component on page 258 4 Click OK to confirm the program removal A dialog box reports the action as completed and asks if you want to see a summary that contains a detailed description of the actions that were performed db During an uninstallation Uninstall Wizard might disappear behind other open windows on your computer However Uninstall Wizard reappears once the uninstallation is complete Remove part of a program You can remove components of a program rather than the entire program with Uninstall Wizard For example if a component is shared with another program or if
50. and wait for the Rescue Disk screen to appear 304 Disk Editor Start Disk Editor Change from Press Esc to go to the DOS command prompt Remove the Rescue Boot Floppy Disk Insert Emergency Utilities Disk 2 which contains the DISKEDIT EXE file into drive A At the command prompt type DISKEDIT then press Enter By default Disk Editor starts in read only mode You must start from an Emergency Disk or a Rescue Disk that restarts in DOS to change from read only mode To start Disk Editor using Emergency Disks 1 Insert Emergency Disk 1 into drive A and restart your computer The Emergency program runs in DOS Use the UpArrow and DownArrow keys to select Disk Editor At the command prompt type W For program Help press F1 while you are running the program read only mode You must change Disk Editor from its default read only mode before you can save any changes that you make To change Disk Editor from read only mode 1 2 3 4 Start Disk Editor from the DOS command line Type DISKEDIT W Press Enter When the Volume Lock message appears press Enter Disk Editor 305 Recover an unbootable hard disk Recover an unbootable hard disk You may not be able to start from a hard disk for two major reasons The first reason is the absence or corruption of the two hidden system files IO SYS and MSDOS SYS for MS DOS or the absence or corruption of COMMAND COM the default command processor If yo
51. automatic One Button Checkups See Create a new One Button Checkup schedule on page 97 Set Norton Utilities options The Norton Utilities options let you control the display of introductory messages the utilities that should start with Windows and the behavior of the Windows Recycle Bin if Norton Protection is enabled To set Norton Utilities options 1 On the Options menu click Norton Utilities 2 Specify the settings Your options are General Control the display of splash screens Settings and introductory information Startup Set the Norton Utilities applications Programs Norton Disk Doctor and Norton System Doctor that start with Windows Options 109 Set Norton Utilities options Recycle Bin Specify the behavior of the Recycle Bin when you double click it You can set this option to open UnErase Wizard recently deleted files Windows 98 Me all protected files or the standard Windows Recycle Bin You can also rename the Norton Protected Recycle Bin Norton Customize settings for Norton Protection Protection including which disks are protected which file types should be automatically included or excluded from protection and how long deleted files should be protected 3 Click OK Set Norton System Doctor startup options Norton System Doctor continuously monitors your computer to keep it free of problems and running at peak efficiency It can alert you when conditions require attent
52. automatically With your confirmation Norton Password Manager automatically fills online transaction or shopping information and inserts user names and passwords on password protected Web pages and Windows programs 160 Maintaining password security Fill in forms with Norton Password Manager See Fill forms Depending on the security level setting and the length of sie on time that has elapsed since Norton Password Manager page 160 was used you might need to type your profile password To fill or ignore Web forms automatically 1 In your browser go to a Web site that requires you to type a personal ID or other personal data 2 When Norton Password Manager asks if you want it to fill the form automatically click Fill Form If this is the first time that Norton Password Manager has seen the site it offers to remember your ID and password if you enter them 3 Doone of the following To add the information to the database check Yes To ignore the form this time check No To ignore the form permanently check Disable Quick Fill then click No See Fill forms If Norton Password Manager does not recognize the manually on form use Form Assistant to drag your private page 160 information into the Web site s text boxes To fill a Windows program automatically See Fill forms 1 Start the program where your private information is manually on required page 160 Norton Password Manager should recognize
53. continue clearing the history click Yes 146 Reverting your hard disk Disable or enable Norton GoBack Disable or enable Norton GoBack See Use online Help on page 89 See Start Norton GoBack on page 143 When you disable Norton GoBack all history information is cleared and you will be unable to revert your hard disk until Norton GoBack is enabled again You can disable Norton GoBack from the main window or from the boot menu Norton GoBack will not track any information while it is disabled For more information see the online Help Disabling Norton GoBack requires that you restart your computer To disable Norton GoBack from the main window 1 In the Norton GoBack main window click Options 2 Click Disable Norton GoBack A message informs you that disabling Norton GoBack will clear the history and prevent any reverting 3 Click OK Your computer will automatically restart and Norton GoBack will be disabled To disable Norton GoBack from the boot menu 1 Restart your computer 2 When the Norton GoBack Boot Screen appears press the SPACEBAR 3 On the Norton GoBack boot menu click Disable A message will appear letting you know that disabling Norton GoBack will clear the history and you will no longer be able to recover data from the past 4 Click Yes 5 Click Continue Your computer will automatically restart and Norton GoBack will be disabled Reverting your hard disk 147 Hide show
54. customize how the optimization is performed Unfragment Files Optimizes as many files as possible Only without consolidating the free disk space This method is faster than a full optimization but may not optimize as many files as efficiently Some large files may not be optimized at all Unfragment Free Quickly consolidates the free space Space to one area of the disk but does not optimize any files Use this method before you install new software or create a compressed volume if you don t have time for a full optimization 5 Ensure that Optimize Swap file is checked Unchecking this option is not recommended 6 When prompted disable the Microsoft Task Scheduler If the Microsoft Task Scheduler is enabled Speed Disk performance might be forced to restart many times Improving a computer s performance 231 Optimize your hard disks 7 Click Start You can view Speed Disk progress on the optimization map When Speed Disk has finished optimizing a message appears 8 Click OK 9 Close the Speed Disk window Run Speed Disk in the background You can run Speed Disk efficiently in the background while you work by minimizing it after you start the optimization When Speed Disk detects a pause in disk activity it begins optimizing the disk You can specify how long a pause in disk activity is necessary before Speed Disk begins optimizing in the background You can also configure Speed Disk to wait for a specifi
55. different location 1 On the left side of the main window click Norton CleanSweep gt Programs 2 Click Restore Wizard Restore Wizard displays a list of backed up programs 3 Select a program to restore then click Next Restore Wizard displays the original installed location 272 Backing up and restoring programs Restore a backed up program 4 Click No let me select the location then click Next 5 Select or type a folder name for the restored program s new location 6 Select the program group to which the program will be restored then click Next 7 Confirm the location to which the program will be restored 8 To view a summary of what will be restored click View 9 Click Finish The program is restored to the selected program group location 10 In the Restore Complete dialog box specify what you would like to do with the backup files now that the program has been restored Your options are Yes Delete the backup recommended No Keep the backup 11 Click OK Troubleshooting 274 Explore the Symantec service and support Web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles and virus removal tools To explore the Symantec service and support Web site 1 On the Internet go to www symantec com techsupp 2 On the service and support Web page under the heading home amp home off
56. disk See Eliminating data permanently on page 243 36 Feature summary Web Tools features Web Tools features Web Cleanup Connection Keep Alive With Web Tools you can delete unneeded files that have accumulated during Internet sessions including cookies cache files and Internet history files You can also prevent interruption during dial up Internet sessions Web Tools include the following features Scans your computer for unnecessary files that have been left on your computer after you browse the Internet with Internet Explorer You can delete these files or view them and decide which ones to keep See About Web Cleanup on page 131 Helps maintain your dial up connection to the Internet even when your computer is idle See About Connection Keep Alive on page 137 Feature summary 37 Virus and threat protection features Virus and threat protection features Norton AntiVirus provides comprehensive virus prevention threat detection and repair software for your computer It automatically detects and repairs known viruses Norton AntiVirus detects viruses and other potential risks in instant messenger attachments as well as in email messages Internet downloads and other files Easy updating of the virus definitions over the Internet keeps Norton AntiVirus prepared for the latest threats Norton AntiVirus now includes expanded threat detection of both known and emerging thre
57. expected locations and helps you locate them if they are missing Checks that your virus definitions are up to date so that you are protected against the latest virus threats Verifies that Auto Protect is enabled and working in the background to protect your computer from virus threats Checks the date on which Norton AntiVirus performed a complete scan of your computer s hard disks to ensure that your disks are virus free Checks for mismatched or missing program and file shortcuts and helps you locate them Checks that your local hard disks are not showing any signs of hardware failure Checks the level of fragmentation on your local hard disks and starts Speed Disk if the fragmentation level is too high Checks for the number of Internet files cookies and history that can be deleted by Web Cleanup About One Button Checkup Advanced options The One Button Checkup Advanced Options dialog box has the following three tabs that let you manage ignored problems previous repairs and future scheduling General Lets One Button Checkup check for problems that you previously indicated should be ignored See Ignore problems found by One Button Checkup on page 76 108 Options Set Norton Utilities options Repair History Lets you specify how long to keep a record of One Button Checkup repairs See Customize One Button Checkup Repair History on page 96 Scheduling Lets you schedule
58. files become fragmented frequently even following optimization you can use the Speed Disk Drive Options to specify where you want Speed Disk to place the files during the next optimization To analyze a disk s fragmentation in Windows 2000 XP 1 Inthe Speed Disk main window under Select a Drive select the disk that you want to analyze the default disk is C 2 Under Select a View click Analyze 3 In the Speed Disk main window click Actions 4 Click Start Analyzing The analysis time depends on the degree of fragmentation the size of the disk and the number of files on the disk 233 234 Improving a computer s performance Analyze disk fragmentation 5 Ifyou want to analyze additional disks select another disk in the list then click Start Analyzing 6 To stop the analysis click Stop Analyzing 7 Close the Speed Disk window Speed Disk provides the following statistics to help you determine an optimization strategy Bytes used The total number of bytes occupied by files or file fragments on the disk Bytes free The total bytes of free space on the disk Percent of Disk The percentage of occupied disk Used space Number of Folders The total number of folders on the disk Number of Files The total number of files on the disk View file fragmentation in Windows 98 Me In Windows 98 Me you can view a fragmentation report that shows fragmentation for individual files To view a fragmentati
59. grouped categories Your options are View by date File categories are listed chronologically with the most recently viewed Web site files listed first View by location File categories are listed alphanumerically by the associated Web site domain name IP address or other identifying name 4 In the Navigation pane click the plus sign next toa Web site or category History HTML image cookie to display its contents 5 Click an item 6 Under Domain Name click a file category to display individual files in the File List 7 Toclose the File Information pane and view more items in the File List click Hide 134 Improving Web browsing and connectivity About Web Cleanup 8 To sort the File List click a column heading Expand the window or use the horizontal scroll bar to see more columns The columns include the following information Domain Name Web site name or URL File Name File name on the disk File Size The size in bytes on your hard disk Last Modified The date when the file was last changed on the hard disk Expires If the file is a cookie the date when it expires Last Sync If the file is a synchronized file the date when the item was last synchronized with another device such as a handheld device Last Accessed The date when the domain name was last accessed from your computer 9 Inthe File List select an item to display more information in the File Information pane If you closed th
60. included on the CD but must be history with installed separately It tracks every change that you Norton GoBack make on your computer and lets you revert your hard disk to an earlier state if a problem occurs after you install software or experience a virus attack See Revert your hard disk on page 143 Stay prepared for emergencies It is important that you are prepared in case your computer is infected by a virus or damaged due to a system crash To prepare for emergencies Do the following Regularly back up files and See your Windows operating keep more than just the system tools or another disk most recent backup backup program for information on backing up your hard disk If your computer cannot See Create Emergency start from a CD createa Disks on page 25 set of Emergency Disks from which you can start your computer and scan for viruses 24 Responding to emergencies Stay prepared for emergencies If you are using Windows 98 Me you can also create a set of Rescue Disks with which you can start your computer in DOS mode and use Norton AntiVirus to fix virus related problems and Norton Utilities tools to recover from system crashes or recover lost files Install Norton GoBack so that you can revert your hard disk to a safe point in case your computer crashes See Create and use Rescue Disks on page 82 See Install Norton GoBack on page 54 Respo
61. inventory 2 Click each tab to view the information on that tab 3 When you have finished viewing the information click Close db For network CD and compressed drives the Disk Usage Selection on the Drive tab is the total size of all of the selected items as reported by the file system This does not include space that is wasted due to the device s cluster size The total amount that is allocated is often slightly more than the size that is displayed by System Information These snapshots of your system are helpful when you call a vendor for technical support See Use online For more information see the online Help Help on page 89 Norton CleanSweep 252 When you use your computer you sometimes install programs that remain on your hard disk after you no onger need them It s also easy to accumulate files for example pictures and media files that are used once and remain on your hard disk which takes up space orton CleanSweep cleans unwanted files and programs rom your hard disk Safety Sweep makes a backup copy as it removes programs and files so that you can restore the program or ile later Safety Sweep also works with Uninstall Wizard o identify programs and files that are safe to remove Enable and disable Safety Sweep Enable Safety Sweep to protect important files and programs from accidental removal Disable Safety Sweep when you want to delete previously protected files and programs T
62. it contains data that you want you might want to keep it To remove part of a program 1 On the left side of the main window click Norton CleanSweep gt CleanUp 2 Click Uninstall Wizard 3 In Uninstall Wizard click View The components of the program to be removed are checked 4 To prevent a component from being uninstalled uncheck it 5 Click OK 258 Removing unwanted files and programs Remove unwanted programs View more information about a component In the Program Selection dialog box you can perform various actions with a program component before you remove it Text file Program file Executable program Executable program Dynamic Link Library DLL file or Visual Basic extension file View the file contents View the Windows system information Start the program using the Run button See a description of any DLL files that the program uses or any programs that depend on the file using the Link button To view more information about a component 1 On the left side of the main window click Norton CleanSweep gt CleanUp 2 Click Uninstall Wizard 3 In Uninstall Wizard click View The components that are selected for removal are checked 4 Select a component to view then click View 5 When you have finished viewing the component information click OK If you want to add a component to uninstall You can add components to be uninstalled Components include files and selected section
63. item in the program Your options are Finish Remove the entire program View View or modify the list of components that will be removed 6 Click OK to confirm the program removal A dialog box reports the action as completed and asks if you want to see a summary that contains a detailed description of the actions that were performed Removing Internet clutter 263 Remove Internet cache files Remove Internet cache files Internet cache files are temporary files that are used by your Internet browser to store copies of each Web page that you visit A browser can display the page more quickly by retrieving it from the cache than by retransmitting it from the Web site Internet Cache Cleanup frees valuable disk space Remove your Internet cache files frequently if you use the Internet and online services often The deleted cache information reloads automatically from the Web db Before you remove cached files close your Internet browser if it is open To remove Internet cache files 1 On the left side of the main window click Norton CleanSweep gt Internet 2 Click Internet Cache Cleanup Internet Cache Cleanup scans your disk for Internet cache files and displays an estimate of the disk space that is currently occupied by Internet cache files 3 Inthe Internet Cache Cleanup dialog box click Clean A message informs you that the Internet cache files will not be backed up 4 Click Yes to respond to the message
64. latest virus definitions See Keeping current with LiveUpdate on page 165 Create a Rescue If you are installing in Windows 98 Disk Set Me you also have the option to create a Rescue Disk set See Create and use Rescue Disks on page 82 Scan for Viruses Perform a full system scan with Norton AntiVirus See Manually scan disks folders and files on page 176 52 Installing Norton SystemWorks After installation Schedule weekly Schedule weekly scans of your local scans of local hard drives with Norton AntiVirus and hard drives with One Button Checkup You must have Norton AntiVirus Microsoft Scheduler installed to use and One Button these options If you select these Checkup options you can change their schedules See Schedule scans on page 180 See Set Norton SystemWorks options on page 104 Enable scanning Set the option to scan compressed of compressed files automatically by Norton files by Auto AntiVirus Auto Protect Protect See About Internet options on page 117 If you want to change any of the scheduled or startup settings use their program options See Options on page 95 13 Click Next 14 Click Finish Read the Readme file If you didn t read the Readme file during installation you can read it later The Readme file contains technical tips and information about product changes that occurred after this guide was publish
65. left side of the main window click Norton Utilities gt System Maintenance gt Wipe Info 2 Inthe Wipe Info window on the View menu click Options 3 On the General tab select the options for Read only System and Hidden file types 4 On the Wipe Type tab select one of the following Fast Wipe Government Wipe See About 5 Inthe Hex Value text box type the hexadecimal borer values that Wipe Info should use when it overwrites values on page 244 the wiped files space 246 Eliminating data permanently Set Wipe Info options 6 Inthe Times to Perform This Wipe text box type the number of times that Wipe Info should repeat this process 7 Click Apply To change Wipe Info options in Windows 98 Me 1 On the Options menu click Norton Utilities gt Wipe Info Settings 2 On the Wipe Info Settings tab specify the settings that you want Your options are Display Wipe Info icon Create a Wipe Info shortcut on on the desktop the Windows desktop You can drag items to this icon to wipe them Number of times to Type the number of times that repeat the delete you want Wipe Info to repeat the wiping process 3 Select a wipe type Your options are Fast Wipe Under Write once the value specify the value that Wipe Info should use when it writes over the wiped file space The value can be up to 9 digits and the default is o zero Government Wipe Under Number of times to repeat this specify
66. more See Monitor your computer s health on page 199 Performs a series of surface analysis tests to ensure the integrity of your disks and repairs problems It works alone or with Norton System Doctor continuously monitoring for disk problems and alerting you when they occur See When to use Norton Disk Doctor on page 200 Performs a series of tests to diagnose and fix most Windows problems It works alone or with Norton System Doctor continuously checking for Windows problems and alerts you when they occur See Find and fix Windows problems on page 206 System Information Windows 98 Mel 2000 XP Image Windows 98 Me Norton File Compare Windows 98 Me Registry management Windows 98 Me DOS based repair and recovery Windows 98 Me MS DOS or PC DOS Feature summary 33 Problem solving features Reports on common device information as well as hard to find details about your computer including memory logical and physical characteristics of your disks including partitions network connections and your Internet connection See Use System Information on page 249 Creates a snapshot of critical disk information The boot record file allocation tables FAT and root directory data UnErase Wizard UnFormat and Norton System Doctor use this information For more information see the online Help Compares two versions of the same file and displays the difference
67. or removals backing up your files closing all programs and setting the Speed Disk options that are appropriate for your computer If you are optimizing for the first time See Specify file A disk s first optimization may take significantly longer placement during than subsequent optimizations because Speed Disk must optimization on move the files and free space in a particular order After a page 236 sg disk has been optimized only new and expanded files need optimization See Customize If optimization is taking too much time or using too Speed Disk on many computer resources you may want to adjust the page 235 Speed Disk options The benefits of optimization which include faster access and improved overall performance make the initial optimization time worthwhile Speed Disk takes advantage of improvements that were made in the first optimization to reduce subsequent optimization times If you are optimizing NTFS volumes If you are optimizing NTFS volumes you should select the Global option Scan for errors before optimizing This causes Speed Disk to check the integrity of the volume before you proceed If the selected disk is a FAT volume a message informs you that Norton Disk Doctor should be run before the optimization 226 Improving a computer s performance Optimize your hard disks Prepare your computer Before you run Speed Disk you need to prepare your computer Step
68. overwrite a file if it already exists Specify backup reminder for older backups Indicate if you want Norton CleanSweep to ask if you want to keep backups of uninstalled programs after 30 days View View Master Log View clear save and print the Master Log View folder usage Display disk space that is used on available disk drives Specify report file location Specify the location for the log of Norton CleanSweep activities Use the Norton CleanSweep Master Log The Master Log contains a record of all Norton CleanSweep activities in chronological order You can view clear save and print the Master Log To use the Norton CleanSweep Master Log 1 On the Options menu click Norton CleanSweep 2 Inthe Options dialog box on the View tab click View Master Log 3 Inthe Master Log select the action that you want to take Your options are View the entire log Drag the scroll bar down Clear the log Click Clear 114 Options Set Norton CleanSweep options Save the log in Click Save another location or with a different name Print the log Click Print 4 When you are finished click Close Set Fast amp Safe Cleanup options You set Fast amp Safe Cleanup options after you start Fast amp Safe Cleanup To set Fast amp Safe Cleanup options 1 On the left side of the main window click Norton CleanSweep gt CleanUp gt Fast amp Safe Cleanup 2 Inthe Fast amp Saf
69. progress and summarizes the results including any problems that were encountered during the wiping process 8 View the results then click Close No matter what your level of computer expertise difficult questions about your computer s configuration will arise For example when you have a problem installing new hardware or software and you call the manufacturer for technical support you may be asked questions about your computer s BIOS bus type processor ports video and multimedia capabilities or memory capacity Having access to this information is useful Use System Information System Information gives you quick and easy access to information about your computer It provides technical details about the following System configuration processor BIOS bus type memory and more J isplay video driver Printers and printer ports Physical and virtual memory Disk drives Input devices keyboard and mouse or other pointing device Multimedia devices Network connections This information can be saved to your disk or printed 250 Viewing computer information Use System Information To use System Information 1 On the left side of the main window click Norton Utilities gt System Maintenance gt System Information System Information gathers information about your computer and displays it on tabs in the System Information dialog box You can print the information on one tab or on the entire
70. recorded on paper or the _DD or CHK file here then press Ctrl W ake sure that Synchronize FATs is checked in the dialog box then click Write In the Rescan dialog box click Cancel Move the cursor to the cluster for the _DD or CHK file in the current view Use the Tab and DownArrow keys to scroll through he cluster chain for this file until you reach lt EOF gt Change lt EOF gt to the value that was noted in step 10 Press Ctrl W then press Enter In the Rescan dialog box on the Object menu click Directory In the Change Directory dialog box select the root directory then press Enter 20 Move to the Name field of the _DD or CHK file then 21 22 23 press F2 to display the Hexadecimal view Without moving the cursor type E5 Press Ctrl W to write the change then click Write The files should now be fully recovered Open Norton Disk Doctor and diagnose the affected drive to validate the corrections that you made 331 332 Disk Editor Repair cross linked files Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on s
71. rescue utilities configuration files and a DOS based Norton AntiVirus scanner across multiple floppy disks or ona network drive You can customize your Rescue Disk set It can consist of one bootable floppy disk one Norton AntiVirus Program floppy disk and at least six Virus Definition floppy disks If you have Norton Utilities installed you can also have two Norton Utilities floppy disks in your Rescue Disk set With a Rescue Disk set you can start your computer in DOS mode and use Norton AntiVirus to fix virus related problems Rescue Disks contain information specific to the computer on which they were made If you are using Rescue Disks for recovery you must use the disks made for your computer If you are using Rescue Disks to scan for viruses you can use disks made for a different computer You should update Rescue Disks whenever you update your virus protection install new software or make changes to your hardware Basics 83 Create and use Rescue Disks Create a Rescue Disk set You can create Rescue Disks any time You can start the Rescue Disk Wizard from the main window of your Symantec product If you start the Rescue Disk Wizard from the main window temporarily disable Auto Protect while you are creating the Rescue Disk set If you do not restart your computer after creating Rescue Disks remember to enable Auto Protect again When you select a floppy disk drive the Rescue Disk program calculates
72. run UnErase Wizard from the CD Problem Suggestion A file that you wanted to keep has disappeared or been deleted and you don t have a backup copy You can t start Windows and need to recover files from a DOS disk You need to remove unwanted files Use UnErase Wizard to search for and recover it To avoid this problem in the future keep up to date backups of your files See Recovering missing or erased files on page 215 Create an Emergency Disk set and use the DOS version of UnErase See Create Emergency Disks on page 25 See Troubleshoot disk errors in Windows 98 Me on page 282 Use Norton CleanSweep to improve your computer s performance by removing files and programs that you no longer need while protecting the files that you do need See Removing unwanted files and programs on page 253 Responding to emergencies 19 If you need to revert a damaged disk You need to recover data from Use Disk Editor Diskedit exe which is unrecoverable files capable of accessing virtually any area of a hard or floppy disk You can edit files and directories the partition table the boot record and the file allocation tables FATs on most hard disks You can treat any group of clusters or sectors as an object to view and edit 0 Disk Editor requires that you are familiar with the inner workings of disks You must understand what you are doing before you edit any area of a disk Othe
73. settings are appropriate for your particular needs To check the Activity Log 1 Inthe main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Activity Log line click View Report Basics 81 About the Log Viewer 3 Inthe left pane select the log that you want to review Your options are Threat alerts A history of threat alerts such as the ID and type of threat date and time when it occurred the action taken and the version of the virus definitions used Application A history of scanning activities such as activities when scanning occurred and with what results Errors Detailed information about any problems encountered when scanning your computer such as the date error code and message As you Select each log the right pane changes and displays details specific to the particular log The most recent activities appear at the top of the log 4 When you are finished viewing the information click File gt Exit 82 Basics Create and use Rescue Disks Create and use Rescue Disks Rescue Disks are available only for Windows 98 Me Rescue Disks are images on floppy disks that let you restart your computer when your hard disk is damaged or infected with a virus About Rescue Disks See If you need to use Rescue Disks to restore your system on page 87 Rescue Disks record a duplicate set of system startup files and disk partition information and store
74. substantial reoptimizations Use the Disk Optimization sensor in Norton System Doctor to monitor your disks fragmentation levels When disks become too fragmented Norton System Doctor can notify you to run Speed Disk 222 Improving a computer s performance Why performance degrades Why performance degrades A hard disk is a set of stacked disks onto which data is recorded in concentric tracks A disk head is like a phonograph arm but in a more fixed position As the disk spins two disk heads one on each side of the disk write to or read the information on the tracks How and where your data is organized on your disks affects your computer s performance All of your files applications and the Windows operating system are stored on your computer s disks Over time the bits of information that make up your files gets distributed all over the disk This is known as fragmentation Fragmentation creates inefficient conditions when you want to store and retrieve information on or from a disk The more that you use your computer the worse it gets A fragmented disk can cause the entire computer to slow down Over time fragments of a file may be scattered in different areas of the disk away from the original location of the file These multiple file fragments are tracked in the disk catalog or Master File Table MFT which also grows with the addition of location information How fragmentation is calculated In Windo
75. the empty form If it does not recognize the form you can use Form Assistant 2 When Norton Password Manager asks if you want it to fill the form automatically click Fill Form The information in Norton Password Manager appears in the form 3 Ifmore information needs to be added manually click Go to Form Assistant Fill forms manually Ifa Web site or Windows program has a form that Norton Password Manager can t fill automatically Norton Password Manager can assist you in filling the form so that you don t have to type the information again Form Assistant displays the address and credit card Maintaining password security 161 Manage your profile information information from your profile so you can select the profile information that you need Using Form Assistant you can select and drag the text such as a credit card number to the corresponding text box in your Internet browser or Windows program To fill a form manually 1 In your Web browser go to the Web site where your private information is required The Form Assistant dialog box might appear automatically If the Quick Fill dialog box appears you can change to the Form Assistant 2 Click Go to Form Assistant You can also start Form Assistant by right clicking the Norton Password Manager icon in the Windows system tray 3 Click in the text box that contains the text that you need for example your name 4 Drag the pointer to the destination text box i
76. the most recently deleted files and displays up to a maximum of 25 deleted files It s best to try this option first Searches for and displays the names of all of the deleted files that are protected by Norton Protection or the Windows Recycle Bin on your computer Prompts you for search criteria Use this option if you are looking for words that are contained in a deleted file Searches for other users protected files as well as your own 3 Doone of the following To accept the default selection click Next Select another option then click Next 4 Click Next UnErase Wizard displays a list of the most recently deleted files 5 Ifyou are using Windows 98 Me and your deleted file is not listed click Next UnErase Wizard guides you through the process of creating a more complete list of deleted files from which to select For more information see the online Help 6 Select the file that you want to recover Rec overing missing or erased files Recover a file with UnErase Wizard 7 Click Recover If you want to exami ne the recovered file make a note of the recovery destination 8 Toclose UnErase Wizard click Finish A recovered file s name might have a question mark in place of the first letter If so you are prompted to type the first letter of the original file name If you do not know what it is type any letter from A to Z as a substitute Make a note find it later If yo
77. the Norton GoBack Windows system tray icon To enable Norton GoBack See Start Norton 1 Start Norton GoBack GoBack on A message will appear reminding you that Norton page 143 GoBack is currently disabled 2 Click Yes to enable Norton GoBack Your computer will automatically restart and Norton GoBack will be enabled Hide show the Norton GoBack Windows system tray icon When Norton GoBack is installed its icon automatically appears in the Windows system tray for easy access when you need to restore your hard disk To hide the Norton GoBack icon in the Windows system tray 1 Inthe Norton GoBack main window click Options 2 Uncheck Icon in System Tray If the box is checked the icon appears in the Windows system tray If the box is unchecked the icon is hidden 148 Reverting your hard disk Hide show the Norton GoBack Windows system tray icon orton Password Manager protects your Windows program and Internet logon information and stores address and credit card information for e commerce ransactions Norton Password Manager automatically recognizes programs and Web sites that require you to og on and with your consent provides the logon information automatically The information you store in orton Password Manager is encrypted orton Password Manager also helps you to create passwords that are hard to guess This increased security makes your computing activity more secure 150 Maintaining password
78. the number of disks that you will need to complete the set Depending on what items you want to include in the Rescue Disk set you might need ten or more floppy disks If you choose to create Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive but not a CD your Rescue Disk set is placed in a folder on the selected disk Make sure that you also have a bootable floppy disk in a safe location This disk should contain the network drivers or other files necessary to start your computer and access the drive on which you placed your Rescue Disk set Creating a Rescue Disk set on a startup hard disk for example drive C is not recommended because you will not be able to access the rescue programs and configuration files if your hard disk is damaged and unable to start 84 Basics Create and use Rescue Disks To create Rescue Disks 1 2 In the main window click Rescue In the Rescue Disk window select the drive on which to create the Rescue Disk set To create a Rescue Disk set on floppy disks select drive A When you select a floppy disk drive the Basic Rescue program displays the number of floppy disks that you will need to create the Rescue Disk set To make changes to the default Rescue Disk settings click Options and do the following On the Rescue Files tab specify the files to include in the Rescue Disk set If you change the default file selection the num
79. the number of times that Wipe Info should repeat the process of writing all 1s and os then type the value that Wipe Info should use for a final write The final write is verified to ensure that no disk errors caused sensitive data to survive the wiping process 4 Click OK Eliminating data permanently 247 Wipe files or folders Wipe files or folders To wipe a file or folder in Windows 2000 XP add it to the Wipe Info window To wipe files or folders in Windows 2000 XP 1 On the left side of the main window click Norton Utilities gt System Maintenance gt Wipe Info 2 Inthe Wipe Info window click Browse 3 Select one of the following Folders Files 4 Select the folder or file to delete Click Open If you add an item to the list by mistake select the item then click Remove Item s from list 7 Click Wipe All 8 Ifawarning message appears click Yes to confirm the deletion All of the files in the list are wiped au As a short cut you can drag the selected item from your desktop to the open Wipe Info file list Continue to drag all of the files and folders that you want to wipe into the Wipe Info list To wipe free space in Windows 2000 XP 1 On the left side of the main window click Norton Utilities gt System Maintenance gt Wipe Info 2 On the Actions menu click Wipe Free Space 3 Inthe Wipe Free Space dialog box select a disk 4 Click Go In Windows 98 Me Wipe Info uses a wizard to autom
80. the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web Service and support solutions 335 Worldwide service and support content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support 336 Service and support solutions Worl
81. this profile then click Next page 126 This name will be used to fill in Web and program forms See Change profile 6 In the Addresses section type a home work or other addresses on address then click Next page 126 Each profile can have up to three addresses You can add information for a home work and other address Each address can include a street address phone and fax numbers and an email address If you don t want to add addresses to the profile now you can add them later Click Next to skip ahead In the Credit Cards section add credit card information then click Next Your options are Card Type Select the type for example Visa MasterCard Discover American Express or Other Card Description Type a description that will help you identify this credit card Name on Card Type the name as it appears on the credit card Card Number Type the entire credit card number Expiration Date Type the expiration date on the card 154 Maintaining password security Set up a Norton Password Manager profile Card Verification Type the unique verification number Number for this card This is usually located above the credit card number on the front of the card or near the signature area on the back of the card Billing Address Select the Home Work or Other address to which the credit card statement is sent 9 To add another card click Add Another Card See Change p
82. undo data on the same physical drive that you are attempting to repair The best place to store undo data is on a blank formatted floppy disk To recover startup data with Emergency Disks 1 Insert Emergency Disk 1 into drive A 2 Restart your computer and wait for the Emergency Disk screen to appear 3 Use the DownArrow key to select Disk Doctor then press Enter 4 At the prompt type REBUILD then press Enter 10 11 12 Troubleshooting Repair general hardware problems It is possible to damage your hard drive by using the REBUILD switch Be sure that you have backups of your data before you use this procedure Insert Emergency Disk 2 when it is requested In the Norton Disk Doctor main dialog box press Enter to diagnose the drive A message indicates that your hard drive has no partitions Press Enter to have Norton Disk Doctor rebuild the partition table A message indicates that a partition has been found and asks you if you would like to revive it Do one of the following Ifthe indicated partition size is correct press Enter to revive the partition table If the indicated partition size is incorrect click No If you are unsure click Yes and create an Undo file on another disk Norton Disk Doctor continues to search Do one of the following To revive more partition tables press Enter to search for them Press Alt N to proceed Before changes are made to the disk you are prompted to cr
83. were created with Linux FDISK or Disk Druid If you choose to fix errors on partitions that were created with these utilities it is critical that you make an Undo file See Create an Undo file to reverse repairs on page 203 See Create and Use Norton Disk Doctor to fix an invalid partition only if use Rescue Disks it is completely inaccessible from Windows or DOS on page 82 Update your Rescue Disks prior to any kind of partition repair operation orton Disk Doctor can only revive FAT or FAT32 partitions on computers that are running Windows 2000 XP It cannot revive NTFS partitions To repair corrupted boot records use the DOS version of orton Disk Doctor do not use the Windows version The Windows version diagnoses the problem but it will not repair the boot record as well as the DOS version of Norton Disk Doctor When to use Norton WinDoctor Norton WinDoctor is the safe and easy way to diagnose and repair common Windows problems It checks the necessary information for Windows to run properly and 202 Finding and fixing problems Check your disk with Norton Disk Doctor See Start utilities from the CD on page 65 checks for components that are needed by programs that run in Windows Combined with Norton System Doctor Norton WinDoctor can automatically monitor your computer for Windows problems If a problem is detected Norton System Doctor alerts you to start Norton WinDoctor to corre
84. when you perform an protection settings action with them such as moving them copying them or ai on opening them If it detects a virus or virus like activity in BPP nas most Cases you receive an alert telling you that a virus was found and repaired How you proceed depends on the operating system that you are using If you are using Windows 98 98SE Me If a virus or threat is found and repaired by Auto Protect in Windows 98 98SE Me you receive an alert telling you which file was repaired or deleted To close the alert Click Finish If you have set your options so that Auto Protect asks you what to do when it finds a virus the alert asks you to choose one of the following actions The recommended action is always preselected Repair the Automatically eliminates the virus Trojan horse or worm infected file and repairs or deletes the infected file When a virus is found Repair is always the best choice Quarantine the Isolates the infected file but does not remove the threat infected file Select Quarantine if you suspect that the infection is caused by an unknown threat and you want to submit the threat to Symantec for analysis Delete the infected file Do not open the file but leave the problem alone Ignore the problem and do not scan this file in the future Ignore the problem and continue with the infected file What to do if a virus is found If a virus is found by Auto Protect Erases b
85. you have changed files on your disk can result in lost or damaged data Also do not attempt to undo changes if Norton Disk Doctor reported any disk surface errors To undo Norton Disk Doctor repairs in Windows 98 Me 1 On the left side of the main window click Norton Utilities gt Find and Fix Problems 2 Click Norton Disk Doctor 3 Inthe Norton Disk Doctor window click Undo 4 Read the confirmation message Finding and fixing problems 205 Check your disk with Norton Disk Doctor 5 Ifyou still want to attempt to undo your repairs click Continue 6 Select the drive that contains the Undo file then click OK 7 Verify that the undo information was created at the expected date and time then click Yes Create a Norton Disk Doctor report When Norton Disk Doctor finishes testing your disk for errors it displays a summary of test results which include any problems that were found and whether repairs were made You can also view and print a report that includes detailed information about the examined disk and the repairs that were made The detailed report can help you track recurring disk problems db The Norton Disk Doctor report is not available if you are using a version of Norton Utilities that is in a different language than your operating system To create a Norton Disk Doctor report See Check your 1 Examine a disk with Norton Disk Doctor disk with Norton Disk Doctor on 2 Inthe Test Results dialog b
86. your Symantec product If you try to install and your computer has a virus and you choose not to run the Symantec Pre Install Scanner start over and run the Symantec Pre Install Scanner as directed If you can t run the Symantec Pre Install Scanner but you can connect to the Internet go to http security symantec com and run virus detection from the Symantec Security Check Web site If you can t start your computer you need to start from an uninfected disk and scan for viruses Once the virus has been repaired delete the installation files that were left behind in the temporary folder after you tried to install the first time To delete remaining installation files 1 On the Windows taskbar click Start gt Run 2 Inthe Run dialog box type TEMP 3 Click OK 4 Inthe Temp window select all of the files that can be deleted If system files are open you will not be able to delete them Just delete the ones that you can Click Delete Close the window av 7 After you delete the temporary files begin installation again and run the Symantec Pre Install Scanner to be sure that you have removed all of the viruses Responding to emergencies 15 If your computer won t start If your computer won t start If you have a virus or threat on your computer you need to start the computer from an uninfected disk to remove the virus Restart from the CD and scan your See Scan for viruses using the computer s hard
87. 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 In the Auto Protect pane check Enable Auto Protect If the Norton AntiVirus icon appears in the Windows system tray you can use it to enable and disable Auto Protect 71 72 Basics Temporarily disable Auto Protect To enable or disable Auto Protect using the icon in the Windows system tray In the Windows system tray right click the Norton AntiVirus icon then do one of the following If Auto Protect is disabled click Enable Auto Protect If Auto Protect is enabled click Disable Auto Protect Basics 73 Disable Norton Password Manager monitoring Disable Norton Password Manager monitoring You can disable Norton Password Manager monitoring of Web browsers and Windows programs When these features are turned off Norton Password Manager does not react when you open Web sites or Windows programs that require you to sign in When these features are turned on Norton Password Manager displays a dialog box when you open programs or Web sites that require you to sign in Any changes to Web and Windows program monitoring apply to the current profile To disable Web browser or Windows program monitoring 1 On the left side of the main window click Password Manager gt Status amp Settings 2 In the Status and Settings pane under Monitoring Status selec
88. 175 Manually scan disks folders and files 176 Perform a full system scan 177 Create and use custom scans 178 Delete a CUSTOM SCAN oo eceeecssssestectessssssecsesssesseseesessees 180 Schedule scans sienen unan AR 180 9 10 Contents Chapter 11 Section 3 Chapter 12 Chapter 13 Chapter 14 What to do if a virus is found If a Virus is found during a scan o eeseecseecseeseesseeesees 186 If a virus is found by Auto Protect 0 188 If a threat is found by Worm Blocking ee 190 If Norton AntiVirus places files in Quarantine 192 If Norton AntiVirus cannot repair a file ww Look up viruses on the Symantec Web site Norton Utilities Finding and fixing problems About Norton Utilities alerts oes Monitor your computer s health eeeeeeeeees About disk and Windows erTrors c scessesseesseseesesees Check your disk with Norton Disk Doctor Types of Norton Disk Doctor tests 0 seers Customize Norton Disk Doctor eeeecceeeseesteeceeeeeees Find and fix Windows problem ceceeseesseeseesseeees Recovering missing or erased files About Norton Protection About UnErase Wizard 0 Recover a file with UnErase Wizard ccecsceseeseeeee 217 Improving a computer s performance About Speed Disk eee Why performance degrades How fragmentation affects performance 223 Before you optimize your disks oes 225 Optimize yo
89. 2 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 8 Export Regulation The Software and its related documentation including technical data may not be exported or re exported in violation of the U S Export Administration Act its implementing laws and regulations the laws and regulations of other U S agencies or the export and import laws of he jurisdiction in which the Software was obtained Export to any individual entity or country specifically designated by applicable aw is strictly prohibited 9 General f You are located in North America or Latin America this Agreement will be governed by he laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additio
90. 2000 XP you must have Administrator access rights to schedule a One Button Checkup 98 Options Norton SystemWorks options To create a new One Button Checkup schedule 1 Inthe bottom right of the main window click Scheduling One Button Checkup Advanced Options General Repair History Scheduling One Button Checkup Schedules Schedule Name Norton SystemWorks One Button Checkup Cancel Help 2 Inthe One Button Checkup Advanced Options dialog box on the Scheduling tab click New 3 Inthe Schedule wizard click Next 4 In Windows 2000 XP type your Windows logon ID and password One Button Checkup Scheduler needs this information in order to run on schedule automatically 5 Do the following Type a name for the schedule This name appears in the Scheduling list f you want problems to be repaired automatically during scheduled scans check Auto repair during scheduled One Button Checkup scans If this is unchecked One Button Checkup will not repair problems automatically Options 99 Norton SystemWorks options 6 Click Next 7 Inthe Customize Scanners list specify the scans that you want to run as part of this scheduled checkup then click Finish See About One Button Checkup scan options on page 106 The new scan is set to run on Fridays at 5 30 p m You can change the time and set other scheduling options by editing the schedule See Change a One Button Checkup schedule on page 9
91. 255 270 restoring items in Quarantine 192 Norton Password Manager data 162 system with Inoculation 119 with Rescue Disks 87 reverting using Norton GoBack 141 142 144 S safe mode 295 safe points erased by other programs 142 logged by Norton GoBack 142 used to revert disks 142 Safety Sweep color indicators 254 disabling to remove cookies 264 enabling and disabling 112 253 using 254 scan summary 186 scanning automatically 180 before installation 46 Index 359 scanning continued scheduling continued email messages 118 optimization 237 entire computer 177 virus scans 180 files at startup 119 Secure Sockets Layer SSL for Windows problems 207 connections 43 individual elements 177 security problems found during 178 of Norton Password Manager with One Button Checkup 74 encryption 161 scans with strong passwords 151 creating custom 178 security levels deleting custom 180 changing 128 file 177 Norton Password Manager 160 floppy disk 177 Security Response Web page 92 folder 177 security risks 37 fullsystem 177 finding 185 hard drive 177 sensors 23 removable drive 177 Norton System Doctor 199 running custom 179 Service and Support 333 using custom 178 settings scenarios Connection Keep Alive 138 correcting computer setup Norton CleanSweep 69 data 286 287 One Button Checkup Repair recovering History 96 103 corrupt registry files 292 294 Setup program changing boot drive data from damaged sequence 278 disks 322
92. 326 shortcuts lost subdirectories from Norton AntiVirus 64 corrupt directory 314 Norton SystemWorks 63 operating system Smart Sweep Internet Sweep 70 files 290 291 Windows desktop 63 startup data 287 290 Wipe Info 64 unbootable hard disk 307 show Norton GoBack icon 147 repairing Smart Sweep Internet Sweep 34 cross linked files 330 and Uninstall Wizard 255 general hardware enabling and disabling 69 112 problems 285 286 logs 112 scheduling monitoring 255 custom scans 180 options 112 Fast amp Safe Cleanup 115 software multiple schedules backing up 255 forascan 181 uninstalling 253 260 for One Button Checkup 101 360 Index Speed Disk about 32 Auto Threshold 237 custom disk optimization 235 drive options 235 239 optimization 222 on Windows 2000 XP 228 on Windows 98 Me 230 options 235 240 start utilities from CD 65 starting can t start your computer 14 from floppy disk Norton GoBack 145 from the CD ROM drive 15 Norton AntiVirus 67 Norton Password Manager 149 Norton SystemWorks 61 from Norton Tray Manager 63 from Start menu 61 virus preventing computer from 87 startup alert about virus protection 119 Auto Protect failure to load 295 changing boot sequence 278 emergency procedures 16 floppy disk drive fails 278 floppy disks and Norton GoBack 145 Norton GoBack Revert menu 143 Rescue Disks fail 277 scanning files at 119 startup recovery procedures correcting computer setup data 286 287 emergency 16 recovering operati
93. 8s symantec SystemWorks User s Guide Norton SystemWorks User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 7 0 PN 10109322 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton SystemWorks Norton Password Manager LiveUpdate Norton AntiVirus Norton Utilities Norton CleanSweep and Norton GoBack are U S registered trademarks of Symantec Corporation Rescue Disk and Symantec AntiVirus are trademarks of Symantec Corporation Process Viewer developed 1995 2003 by Igor Nys Other product names mentioned in this manual may be trad
94. 9 Change a One Button Checkup schedule If you want to change an existing One Button Checkup schedule you can change the time and day the frequency and the specific scans that occur as part of the schedule To edit an existing One Button Checkup schedule 1 On the lower right of the main window click Scheduling 100 Options Norton SystemWorks options 2 Inthe One Button Checkup Advanced Options dialog box on the Scheduling tab select a scheduled scan then click Edit Schedule ie At 12 30 PM every Mon of every week starting 6 13 2003 Schedule Task Start time Weekly v 12 30 PM r Schedule Task Weekly Every 1 a week s on V Mon M Tue M Wed I Thu Fri Finish Cancel 3 Inthe selected schedule s dialog box in the Schedule Task list select the time that you want the scheduled scan to run Your options are Daily Specify the number of days between checkups Weekly Specify a weekly interval and days of the week Monthly Specify the months in which you want to scan and the day of the month Once Specify any day of the year At System Startup Run One Button Checkup every time that Windows starts Options Norton SystemWorks options At Logon Run One Button Checkup every time that you log on to Windows When idle Run One Button Checkup after the computer has been idle for the specified number of minutes 4 Specify a Start time if that option is available Some schedul
95. 98 Me Select Turn Smart Sweep Internet Sweep on Windows 98 Me Select Turn Smart Sweep Internet Sweep off Windows 2000 XP Check or uncheck Load Smart Sweep Internet Sweep on Startup 4 Click OK If Smart Sweep Internet Sweep has started with Windows two icons appear in the Windows system tray Norton Tray Manager in some versions of Windows 69 70 Basics Disable or enable Norton System Doctor Use these icons to temporarily disable Smart Sweep Internet Sweep To temporarily disable Smart Sweep Internet Sweep 1 See Use Norton Tray Manager on page 63 3 On the Windows desktop move the mouse pointer over the Windows system tray area If Norton Tray Manager is active you might have to open it first to see the Smart Sweep Internet Sweep icons Do one of the following Right click the Smart Sweep icon then click Close Right click the Internet Sweep icon then click Close In response to the confirmation message click Yes Disable or enable Norton System Doctor If you want to perform tasks on your computer that require that no other applications are running you can prevent Norton System Doctor from starting with Windows To disable or enable Norton System Doctor 1 2 On the Options menu click Norton Utilities In the Norton Utilities Options dialog box click Startup Programs On the Startup Programs tab under Current User check or uncheck Norton System Doctor
96. A protocol that sends a transmission to a destination address on a network without establishing a connection A file that some Web servers put on your disk when you view pages from those servers Cookies store preferences create online shopping carts and identify repeat visitors A user or program that takes up all of the system resources by launching a multitude of requests leaving no resources and thereby denying service to other users A TCP IP protocol that assigns a temporary IP address to each device on a network DSL and cable routers use DHCP to allow multiple computers to share a single Internet connection A connection in which a computer calls a server and operates as a local workstation on the network Glossary 339 DNS Domain Name The naming system used on the Internet DNS System translates domain names such as www symantec com into IP addresses that computers understand such as 206 204 212 71 DNS server Domain A computer that maps domain names to IP addresses Name System When you visit www symantec com your computer server contacts a DNS server that translates the domain name into an IP address 206 204 212 71 domain The common Internet address for a single company or organization such as symantec com See also host name DOS window A method of accessing the MS DOS operating system to execute DOS programs through the Windows graphical environment download To transfer a copy of a
97. Boot Disk 1 Start up from your hard drive 2 Insert your Rescue Boot Disk into drive A 3 Atthe DOS prompt type SYS A 4 Press Enter This transfers the operating system to the Rescue Boot Disk Be sure to retest your Rescue Disks 278 Troubleshooting Troubleshoot Rescue Disks cannot start from drive A See Create and use Rescue Disks on page 82 See My Rescue Disk does not work on page 277 If your computer does not check drive A first on startup use your computer s Setup program to change settings Be careful when making changes using your computer s Setup program If you have never used it before you may want to refer to your computer manufacturer s documentation To change your computer s settings 1 Restart your computer A message appears telling you the key or keys to press to run SETUP such as Press lt DEL gt if you want to run SETUP 2 Press the key or keys to launch the Setup program 3 Set the Boot Sequence to boot drive A first and drive C second Setup programs vary from one manufacturer to the next If you cannot find the Boot Sequence option use the Setup program s Help system refer to the documentation that came with your system or contact your system s manufacturer 4 Save the changes then exit the Setup program You may need to use a special boot disk rather than the Rescue Boot Disk In this case use the boot disk or startup disk that came with your computer
98. Current Profile Click Switch Profiles In the Norton Password Manager Sign In dialog box select another profile Type the password that is associated with the selected profile Click Sign In About the credit card verification number Credit card companies include credit card verification numbers for extra security Some companies require that you supply this number along with your credit card number The credit card ID number is usually located either above and to the right of the credit card number or on the back of the card in the signature area It is usually either four or seven digits long Symantec products depend on current information to protect your computer from newly discovered threats Symantec makes this information available to you through LiveUpdate Using your Internet connection LiveUpdate obtains program updates and protection updates for your computer Your normal Internet access fees apply when you use LiveUpdate O If your computer uses Windows 2000 XP you must have Administrator access privileges to run LiveUpdate About program updates Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix b
99. Disk You Wish To Edit dialog box select the disk with the partition that you want to mark as the startup partition then press Enter 11 In the Volume Unlock message press Enter If you want to save changes to a disk you must change from read only mode every time you change to a new drive 12 Click Tools gt Configuration then uncheck Read Only 13 Press Enter Disk Editor scans the disk 14 On the Object menu click Partition Table 15 Press Y to toggle the value in the Boot column to Yes 16 On the Edit menu click Write Changes 17 In the Write Changes dialog box click Write 18 On the Object menu click Exit to quit Disk Editor 19 Restart your computer Recover an unbootable hard disk with Emergency Disks See Create Emergency Disks on page 25 See Recover an unbootable hard disk on page 305 You can recover an unbootable hard disk using Disk Editor and Emergency Disks If you haven t already created Emergency Disks you can use any computer to create them If you created Rescue Disks you should use them to recover an unbootable hard disk To recover an unbootable hard disk with Emergency Disks 1 Insert Emergency Disk 1 into drive A 2 Turn on your computer and wait for the Norton Utilities screen to appear 3 Use the UpArrow and DownArrow keys to select Disk Editor 4 At the command prompt type W Disk Editor 307 Recover lost subdirectories from a corrupt directory 5 Pre
100. For more information Back up your files Delete temporary files Complete any program installations or uninstallations Run Norton Disk Doctor or CHKDSK Analyze disk fragmentation Windows 2000 XP Set Speed Disk options Close all programs Windows 98 Me Refer to your system documentation Refer to your system documentation See If you are optimizing for the first time on page 225 For any special considerations refer to your system documentation See If you are optimizing NTFS volumes on page 225 See Analyze disk fragmentation on page 233 See Customize Speed Disk on page 235 Refer to your system documentation Optimize your hard disks If you followed the suggestions in Before you optimize your disks on page 225 you are ready to optimize a disk for the first time Windows 98 Me optimization procedures are different than Windows 2000 XP procedures On disks with more than 6000 folders or folders with more than 2000 large files files that are larger than 5 MB the initial Speed Disk scan will run very slowly and may even appear to stop You should always allow the scan to complete Improving a computer s performance 227 Optimize your hard disks About the phases of optimization Speed Disk goes through the following phases in the course of optimization Scan for errors When this setting in the Global Options is turned on the before optimizing de
101. Format DOS utility 282 Uninstall Wizard 256 uninstalling ActiveX controls 262 browser plug ins 262 Norton GoBack 57 Norton SystemWorks 56 other antivirus programs 44 previous versions of Norton SystemWorks 44 programs 253 260 262 programs downloaded from the Internet 262 Index uninstalling continued with Norton CleanSweep 258 unknown viruses 38 updating automatically with Live Update 170 Rescue Disks 85 URLs saving from Web Cleanup 135 User s Guide PDFs on CD 90 opening 91 utilities DOS based 17 starting from CD 20 V version number checking 59 viewing disk space allocation 113 Master Log Norton CleanSweep 113 System Information 250 virus alert options 188 Virus Encyclopedia 68 92 virus protection alerts 119 system scans 177 updates 37 virus repair in Windows 2000 XP 189 in Windows 98 98SE Me 188 viruses about 37 automatic protection 37 emergency preparations 23 found by Auto Protect 188 found during a scan 186 looking up on the Symantec Web site 194 submitting to Symantec 192 unknown 38 viewing descriptions 194 361 362 Index Ww Web forms recognized by Norton Password Manager 159 forms filling with Quick Fill 160 sites Symantec 91 275 Web Cleanup about 31 131 excluding files from cleanup 136 features 36 file viewer 132 options 136 saving URLs 135 Web sites remembered by Norton Password Manager 163 Symantec Web 66 Web Tools Connection Keep Alive 36 using 131 140
102. Internet packets include the port number to help recipient computers decide which program should handle the data A protocol for communication between two computers using a dial up connection PPP provides error checking features A set of rules governing the communication and transfer of data between computers Examples of protocols include HTTP and FTP A computer or program that redirects incoming and outgoing traffic between computers or networks Proxies are often used to protect computers and networks from outside threats A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks CDs DVDs and Zip disks A device that forwards information between computers and networks Routers are used to manage the paths that data takes over a network Many cable and DSL modems include routers A program written in a scripting language such as VBScript or JavaScript that consists of a set of instructions that can run without user interaction General term for the process of offering information access to other computers Common services include Web service and FTP service Computers offering services are called servers 344 Glossary SSL Secure Sockets Layer subnet subnet mask
103. Manager Windows 98 Mel 2000 Disable Critical Update Notification and system wide Automatic LiveUpdate Displays the graphic window for each program when the program is started Uncheck to bypass the graphic and open the program s main window Displays a brief description of the program every time you start the program Collects the taskbar icons for memory resident Norton SystemWorks programs into one icon Disables Automatic LiveUpdate and prevents LiveUpdate from notifying you if critical program updates are available About One Button Checkup scan options See Create a new One Button Checkup schedule on page 97 Before you run One Button Checkup you can select which scans are included For example if you have already scheduled a regular Norton AntiVirus scan you could disable it in One Button Checkup options One Button Checkup scans include the following Registry Doctor Windows 98 Me Windows Registry Scan Checks for problems with the registry that might cause computer problems Checks for inaccurate and obsolete entries in the Windows registry that could cause errors Options Set Norton SystemWorks options 107 Program Integrity Scan Virus Definitions Check Auto Protect Check Last Virus Scan Check Shortcut Scan Disk Integrity Windows 98 Me Disk Fragmentation Windows 98 Me Web Cleanup Scan Ensures that a program s associated files are in their
104. Norton Password Manager and Norton AntiVirus Auto Protect Customize installation If you want to customize installation you can select or deselect the programs that you want to install Installing Norton SystemWorks 49 Install Norton SystemWorks To customize installation See Install Norton 1 Complete steps 1 through 10 under To install Norton SystemWorks on SystemWorks from the CD page 45 2 In the Installation Type window click Custom y Norton SystemWorks 2004 Standard Setup vo Customize your application installation Check the application to select for installation Uncheck the application to deselect Norton Utilities 71 48 MB Customize Norton Utilities Norton AntiVirus 44 92 MB Norton CleanSweep 9200 00 KB Web Tools 4300 00 KB Norton Password Manager 5000 00 KB Feature Description With Web Tools you can delete unneeded files that have accumulated during Internet sessions including cookies cache files and Intenet history files You can also prevent interruption during dial up Internet sessions Space RequiredonD 169 48 MB Space Available on D 9 77 GB lt Back Next gt _ Cancel See Problem In the Customize your application installation dialog solving features box all programs are checked on page 31 3 Uncheck the programs that you do not want to install then click Next 4 To customize the Norton Utilities programs that wi
105. Options 2 Inthe Norton SystemWorks Options dialog box on the One Button Checkup tab click Advanced Options 3 In the One Button Checkup Advanced Options dialog box on the Repair History tab select the duration for the repair history Your options are Days Type the number of days Number of Type the number of repairs to be logged repairs before One Button Checkup deletes the Repair History Forever Click Forever if you want to keep a record of all of the repairs Options 97 Norton SystemWorks options 4 Do one of the following To view the history of a previous One Button Checkup repair click View History See Customize One Button Checkup Repair History on page 96 To clear all of the Repair History click Clear History 5 Click OK to close the One Button Checkup Advanced Options dialog box 6 Click OK to close the Norton SystemWorks Options dialog box Create a new One Button Checkup schedule When Norton SystemWorks is installed One Button Checkup is scheduled to run its full set of scans on Fridays at 5 30 P M If One Button Checkup finds any errors it prompts you to fix them You can set One Button Checkup schedule options to run specific scans and to repair any problems automatically You can use the One Button Checkup Schedule wizard to assist you in creating a customized schedule You can set the date and time include or omit specific scans and assign a name for the scan In Windows
106. S SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU ies O THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES N NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software 7 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 5
107. Speed Disk options determine how Speed Disk optimizes specific disks For example if one disk contains mostly data and another contains a combination of data and frequently used applications you may want to specify file placement for the frequently used applications In Windows 2000 XP these options are called Drive Options db If you change any Drive Options or Global Options settings including the maximum number of disks to optimize concurrently you must restart Speed Disk before the changes take effect To set Speed Disk options in Windows 2000 XP 1 Inthe Speed Disk main window click Drive Options 2 Click a tab to customize Speed Disk options 236 Improving a computer s performance Schedule optimization See Use online Help on page 89 To set Speed Disk options in Windows 98 Me 1 In the Speed Disk main window click Properties 2 Click Options 3 Click Customize 4 Click a tab to customize Speed Disk options For more information on these settings see the online Help 5 Click OK Specify file placement during optimization See Use online Help on page 89 In general Speed Disk default settings for placing files provide the best performance Change the disk s default settings only if your files require special consideration For example if you use a disk utility that updates certain file dates even when those files have not been used you may want to limit optimization on these files so that Speed
108. Utilities screen to appear Use the UpArrow and DownArrow keys to select Norton Disk Doctor then press Enter n the Norton Disk Doctor main window press Enter to diagnose the disk n the Select Drives To Diagnose dialog box select the drive to diagnose then press Enter Disk Editor Repair cross linked files 6 Follow the on screen instructions to continue Do not make any corrections to the disk yet 7 When the cross linked files are located record their names 8 Copy the cross linked files to another disk If a file is too big you can copy it to another directory though this is not recommended 9 Verify whether the files that you copied not the originals are corrupt then do one of the following For a data file open it with the application that created it or one that recognizes the type of data in the file For a program file try running it 10 Delete the cross linked files from the original disk 11 Copy the good files back to the same directory of the original disk 12 Copy the corrupt files back to the same directory of the original disk 13 Turn off your computer 14 Insert Emergency Disk 1 into drive A 15 Turn on your computer and wait for the Norton Utilities screen to appear 16 Use the UpArrow and DownArrow keys to select Norton Disk Doctor then press Enter 17 In the Norton Disk Doctor main window click Diagnose Disk then press Enter 18 In the Select Drives To Diagnose dialog box se
109. When you are done reviewing the summary click Finished If problems are found during a scan See What to do if At the end of a scan a summary report appears to tell a virus is found you what Norton AntiVirus found during the scan If a on page 185 virus was found and you have requested that Norton AntiVirus repair the file automatically it is listed as repaired If the file cannot be repaired it can be quarantined or deleted Create and use custom scans See Schedule a You can create a custom scan if you regularly scan a cipal scan on particular segment of your computer and don t want to page 180 have to specify the segment to be scanned every time You can also schedule the custom scan to run automatically You can delete the scan when it is no longer necessary For example if you are working on a project for which you need to frequently swap files with others you might want to create a folder into which you copy and scan those files before using them When the project is done you can delete the custom scan for that folder To create a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Actions click New Protecting disks files and data from viruses 179 Create and use custom scans 3 In the opening window of the Norton AntiVirus Scan Wizard click Next 4 Select the items that you want to scan Your options are
110. Works 43 System requirements Eudora Light version 3 Eudora Pro version 4 Eudora version 5 Pegasus 4 Unsupported email programs Norton AntiVirus does not support the following email clients IMAP AOL POP3 with Secure Sockets Layer SSL See the online Help for more information about Secure Sockets Layer connections Web based email such as Hotmail and Yahoo Lotus Notes Send email through an SSL connection Norton AntiVirus does not support email connections using Secure Sockets Layer SSL SSL is a Netscape protocol designed to provide secure communications on the Internet If you use an SSL connection you are not protected by Norton AntiVirus To send email messages through SSL connections disable incoming and outgoing email protection in Norton AntiVirus To send email through an SSL connection 1 At the top of the main window click Options If a menu appears click Norton AntiVirus db If you set a password for Options Norton SystemWorks asks you for the password before you can continue In the Options window click Email Click OK Uncheck Scan incoming Email recommended Uncheck Scan outgoing Email recommended nou EUN Resend your email 44 Installing Norton SystemWorks Prepare your computer Supported instant messenger clients The following instant messenger clients are supported AOL Instant Messenger version 4 7 or later Yahoo Messenger version 5 0 or later MSN
111. a from a disk is a time consuming process so you should only try to recover files that you have not backed up or do not have copies of elsewhere Reinstall any program files from their original disks rather than trying to recover them with Disk Editor from a corrupt hard disk Neither Windows nor Norton Disk Doctor can access a corrupt disk However Disk Editor can access most bad disks and let you lift the data that they contain Disk Editor Lift data from a damaged hard disk About bad disk problems Logical problems Physical problems There are two classes of bad disk problems Involve write errors that result in scrambled data on the disk Fortunately Norton Disk Doctor fixes most of these problems for you automatically Usually involve physically damaged sectors in the partition table boot record the first copy of the file allocation table FAT any combination of these system areas or even the entire disk When sectors in the system areas become physically damaged Windows cannot access the disk normally Since Norton Disk Doctor usually cannot repair physically damaged sectors you may never gain normal access to a disk with damaged sectors in the system area unless you perform a low level format However traditional low level formatters for older hard disks destroy the existing data and do not work with today s sector translating IDE SCSI and ESDI hard disks If the disk is physically damaged it will need t
112. able Schedule 3 Check Optimize Based On Threshold Auto Threshold is enabled by default which causes Speed Disk to optimize the selected disk when fragmentation goes over an amount that is determined by the disk characteristics 4 To specify another threshold check Only Optimize Drive If Fragmentation Exceeds then type a percentage value The recommended percentage is between 2 and 5 This ensures that Speed Disk optimizes the disk when the fragmentation percentage reaches the level that you specify at the scheduled time 5 Click Apply Optimize registry and swap files Windows creates a special file on your disk called a swap file also called a paging file This file is used to create additional memory so that your Windows programs can make maximum use of available system resources The size of the file changes dynamically in response to demand for memory space This can cause significant fragmentation of the file which in turn reduces performance Another Windows component that can affect system performance is the Windows registry The registry is a dynamic database of configuration settings for the operating system and applications Over time the 238 Improving a computer s performance Optimize registry and swap files internal structure of this database can become disordered This disorder can also affect system performance About the Windows swap file The swap file is vital to Windows performance Windows
113. ack on page 143 To revert your hard disk 1 Inthe Norton GoBack main window click Revert your hard drive 2 Inthe list of Event Types select a System Safe Point or Start of System Boot with a date and time just prior to when the problem occurred 3 After you have selected an event click Revert Now A message informs you that in order to revert your hard disk your computer must restart 4 Click OK A Norton GoBack progress bar appears After your computer restarts your hard disk will be reverted to the date and time selected Revert your hard disk from the Norton GoBack boot menu If your computer fails to start normally and you are unable to run Windows you can use the Norton GoBack boot menu which starts before Windows to revert your hard disk back to a date and time when Windows was operating normally If you choose to revert with the boot menu it is best to use the most recent safe point listed If the revert is not successful revert again using a different date and time Generally the first one or two attempts will succeed in letting your computer s operating system start again To revert your hard disk from the boot menu 1 Restart your computer using the power switch the reset button or by pressing Ctrl Alt Delete 2 As soon as you see the Norton GoBack Boot screen appear press the spacebar 3 Click Revert Drive 4 Inthe Safe Points list select a date and time If you need to see more safe points
114. ainst viruses sent by others Scanning outgoing email messages prevents you from inadvertently transmitting viruses or worms to others You can choose to scan incoming or outgoing email messages or both and to display an icon or progress indicator while scanning You can set options to automatically repair quarantine or delete infected email messages with or without interaction with you Advanced options determine what to do when scanning email messages Determine what instant messengers to support how to configure a new instant messenger and what happens if a virus is found during an instant messenger session Enable Automatic LiveUpdate and define how updates should be applied Automatic LiveUpdate checks for updated virus definitions automatically when you are connected to the Internet About Other options Other options include Inoculation settings for Windows 98 98SE Me and Miscellaneous settings You can enable Inoculation cause an alert if a system file changes set a variety of miscellaneous options and customize behavior for the Norton Protected Recycle Bin Options 119 Set Norton AntiVirus options The Other options that you can set are as follows Threat Categories Determine the threats that you want Norton AntiVirus to detect Advanced options include how to respond when a threat is found and what to do when deleting threats Exclusions options specify the files that should not be scanned by file name
115. an locate and record the individual clusters that you later write out toa file Disk Editor 323 Lift data from a damaged hard disk To find the rest of the clusters with the file size See Start Disk 1 Start Disk Editor Paar on 2 On the Info menu click Drive Info page 303 i j 3 Inthe Drive Info dialog box multiply the values for Bytes Per Sector and Sectors Per Cluster The result is the size of each cluster in bytes Divide the file size by the cluster size 5 Round off the value to the next integer value For example if the file size is 100 000 bytes and your disk s cluster size is 8 196 bytes the file has 13 clusters 12 2 rounded up to 13 6 On the Object menu click 1st FAT If you cannot find the FAT or if it is very corrupt continue to step 7 Disk Editor Object Edit Link View Info Tools Help e 65 6 lt EOF gt lt EOF gt 69 lt EOF gt 953 22 A 73 74 75 76 78 rc lt EOF gt 81 82 lt EOF gt 84 85 86 8 88 89 E 91 92 93 94 95 96 xa 98 39 lt EOF gt 161 182 183 184 185 186 187 lt EOF gt 189 118 111 112 113 114 115 116 11 118 119 120 121 122 123 124 lt EOF gt 126 12 128 lt EOF gt 138 131 132 133 134 135 136 EOF markers lt o gt 138 139 148 141 142 143 144 7 Use the PageDown and Tab keys until the Cluster label on the status line matches the starting cluster number of the file that you want to recover When you find the starting cluster its position on the screen
116. an take place anywhere along the cluster chain not just on the first or last cluster Since each cluster can only belong to one file at a time one of the cross linked files is unusable until you eliminate the cross linkage Furthermore one of the cross linked files is almost always the real owner of the cross linked clusters Usually you can recover the missing clusters for the other file as lost clusters and link them into the correct file First you need to identify the files that are cross linked and the clusters on which they are cross linked To repair cross linked files Do one of the following See To identify and recover cross linked files with Norton Disk Doctor on page 327 See To examine the clusters to see where they belong on page 330 See To link a_DD or CHK file back to the corrupt file to which it belonged on page 330 If you cannot access Windows or your computer will not start you can try using Emergency Disks See To identify cross linked files with Norton Disk Doctor and Emergency Disks on page 328 This procedure helps you identify matching parts of cross linked files To identify and recover cross linked files with Norton Disk Doctor 1 Inthe Norton Disk Doctor main window check the disk to diagnose then click Diagnose 2 Follow the on screen instructions to continue Do not make any corrections to the disk yet 3 When Norton Disk Doctor locates the cross linked f
117. anel of sensors that monitor many aspects of your computer including the disks memory CPU and network Norton System Doctor sensors include alarms that alert you to critical conditions that require attention The sensors also provide information that helps you to fine tune your computer s performance While the default settings are ideal for most users Norton System Doctor is completely customizable For more information see the online Help 199 200 Finding and fixing problems About disk and Windows errors About disk and Windows errors See Monitor your computer s health on page 199 Trouble free computing depends on the integrity of your computer This integrity is based on an error free hard disk and a correctly installed copy of Windows Both Windows and your hard disk can develop errors as you use your computer If they are not corrected the accumulation of errors can lead to data loss The best cure for any problem is prevention If you keep Norton System Doctor running at all times it spots problems early and recommends corrective action Norton SystemWorks includes several tools that help you identify and repair disk and Windows problems One Button See When to use One Button Checkup Checkup on page 200 Norton System See Monitor your computer s Doctor health on page 199 Norton Disk Doctor See When to use Norton Disk Doctor on page 200 Norton WinDoctor See Wh
118. ans WinDoctor tests without further interruption Let me choose Displays a list of scans that you which tests to run can exclude or include See Select Norton WinDoctor scans on page 209 View Repair History Lets you review and reverse Norton and optionally WinDoctor s previous repairs undo changes For more information see the online Help 4 Click Next 5 When the scan is finished click Next 208 Finding and fixing problems Find and fix Windows problems 6 To see the list of problems click Finish Norton WinDoctor displays a list of problems found organized by problem type and severity 7 Doone of the following Click Repair All Select a problem or group of problems then click Repair Sort the list of problems Ignore problems Repair all problems automatically See To use Automated Repair on page 213 Repair a specific problem or group of problems For more information see the online Help For more information see the online Help For more information see the online Help 8 When the repairs are finished click OK 9 Close the Norton WinDoctor window Create a Norton WinDoctor log file Norton WinDoctor can create a log file of all the changes made to Windows during a repair session The log file is not the same as the Repair History which you can use to review and reverse repairs To have Norton WinDoctor create a log file See Find and fix 1 Run Nor
119. ate the wiping process 248 Eliminating data permanently Wipe files or folders See Set Wipe Info options on page 245 To wipe files or folders in Windows 98 Me 1 On the left side of the main window click Norton Utilities gt System Maintenance gt Wipe Info In the Wipe Info Wizard select Files Folders or Free Space then click Next Depending on which item you select your options might vary Your options are Files Wipe Info deletes the selected file its directory entry if possible and any associated free space Folders You can specify whether subfolders should be included Wipe Info deletes all files in the selected folder its directory entry if possible and any associated free space Free Space Wipe Info wipes the free space on the selected disk This includes free disk space file slack space and erased file entries that are not in the Recycle Bin You must empty the Recycle Bin to have deleted files wiped Wipe Info verifies the disk s integrity before wiping free space If the disk has problems you are prompted to run Norton Disk Doctor Select the file folder or disk then click Next 4 Ifyou see a warning message click Yes to proceed 5 For Wipe Options select one of the following Fast Wipe Government Wipe 6 Inthe Wipe Summary window review what Wipe Info will do then click Next If you want to change any selections click Back Wipe Info displays its
120. ats such as spyware and other files that could put your computer at risk Norton AntiVirus also scans files inside of compressed files As always Norton AntiVirus features continually monitor your computer and protect it from known and unknown threats Auto Protect a Loads into memory when Windows starts providing constant protection while you work Checks for viruses every time that you use software programs on your computer insert floppy disks or other removable media access the Internet or use document files that you receive or create t Monitors your computer for any unusual symptoms that may indicate an active threat See What to do if a virus is found on page 185 Virus protection Updates your virus definitions automatically updates See About protection updates on page 166 Compressed file Detects and repairs viruses inside of compressed files protection See What to do if a virus is found on page 185 38 Feature summary Virus and threat protection features Email protection Protects incoming and outgoing email messages preventing your computer and other computers from infection See What to do if a virus is found on page 185 Bloodhound technology Detects new and unknown viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data that is contained in the file
121. ay icon 138 cookies consequences of removing 264 deleting 131 132 264 excluding from Web Cleanup 136 managing 263 264 creating custom virus scans 178 Emergency Disks 25 Rescue Disks 82 Csinject messages 300 custom scans creating 178 deleting 180 deleting schedule 183 running 179 scheduling 180 182 using 178 customizing installation Norton GoBack 55 Norton SystemWorks 48 Norton CleanSweep 110 115 Norton System Doctor 109 Norton SystemWorks 104 107 D data eliminating permanently 243 247 forms and Norton Password Manager 159 recovering erased 215 dates as Norton GoBack safe points 142 default options 120 definitions of technical terms 89 defragmentation versus optimization 224 deleting ActiveX controls 267 cache files 132 cookies 131 custom scans 180 infected files 189 Internet browser cache 263 Internet browser plug ins 265 Internet cookies 263 264 Index deleting continued Internet temporary files 132 scan schedules 183 description of product features 29 dial up connections maintaining with Connection Keep Alive 137 directories finding lost 312 recovering lost subdirectories 307 314 recovery process 313 structure diagram 308 disabling Automatic LiveUpdate 171 Auto Protect 69 71 Connection Keep Alive 137 Norton CleanSweep 70 Norton GoBack 146 Norton Password Manager 73 158 Safety Sweep 112 Smart Sweep Internet Sweep 112 Disk Druid partitions 201 Disk Editor about 282
122. ber and size of that file on a piece of paper that is labeled Files To Recover Ifthe display is not a directory or you cannot locate the file that you want to recover on the Tools menu click Find Again to continue searching for more directories See Method 3 If this method is unsuccessful try searching for a unique Search for unique text string that appears in the starting cluster of the file text in the file on page 321 Method 3 Search for unique text in the file When the directory structure is damaged the best way to find the starting cluster is to search for embedded text in the starting cluster This method works best for text files such as word processing files To search for unique text in the file See Start Disk 1 Editor on 2 page 303 3 4 5 Start Disk Editor On the Object menu click Cluster In the Select Cluster Range dialog box in the Starting Cluster text box type 2 then press Enter On the Tools menu click Find In the Enter Text To Search For dialog box in the ASCII text box type a unique string that appears at he beginning of the file then click Find to begin the search For example if you are looking for a word processor ile with the title Year End Report type the string Year End Report in the text box If it is found Disk Editor displays the search string in Hex View 321 322 Disk Editor Lift data from a damaged hard disk 6 On the View menu click As
123. ber of required floppy disks will also change On the Format Settings tab select the type of format if any that you want Rescue Disk to use when it prepares the bootable floppy disk for the Rescue Disk set Click OK to return to the Rescue Disk window When you have either assembled the required number of floppy disks or identified another location for the Rescue Disk files click Create If you selected a floppy disk drive Rescue Disk displays the Basic Rescue Disk List window and an estimate of how much time you will need to create the entire set Label the disks as specified in the Basic Rescue Disk List window or type a descriptive name then click OK Rescue Disk prompts you to insert the first disk in the floppy disk drive If you selected a network drive or other larger format drive Rescue Disk prompts you for a Rescue Folder drive location Insert the disks as requested When you have finished creating the basic Rescue Disk set in the Rescue Disk window click Close Basics 85 Create and use Rescue Disks Test your Rescue Disks After you have created the Rescue Disk set you are prompted to test your disks This requires that you restart your computer using the Rescue Disks O If you created Rescue Disks on a network drive a second physical hard disk or some other large capacity disk drive you will have to restart into DOS from an external floppy disk navigate to the Rescue folder and run Rescue e
124. c Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes at any time during the sixty 60 day period following the date of purchase 5 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will e error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR MPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND ONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 6 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGE
125. can could take several minutes 4 Inthe Symantec Pre Install Scanner window review the progress of the scan and note any messages If Norton AntiVirus detects a virus it prompts you to delete each file individually 5 Click Delete for each file that you want to delete 6 After the scan completes view the results in the scanresults Notepad window then exit Notepad 7 Inthe Norton SystemWorks 2004 Setup window read the welcome message then click Next to continue with the installation 8 Read the License Agreement then click I accept the license agreement If you decline you cannot continue with the installation Installing Norton SystemWorks 47 Install Norton SystemWorks 9 Click Next See Activation 10 In the Activation window type the product key for protects you on activation then click Next page 30 y Norton SystemWorks 2004 Standard Setup Select the installation type Select the desired installation type Install Now Install all of Norton SystemWorks 2004 Standard on your computer including all optional components and tools Recommended z O Custom Customize Norton SystemWorks 2004 Standard installation selecting which applications and features to install on your computer Destination Folder D Program Files Norton SystemWorks Browse _ lt Back Next gt Cancel 11 Select an installation type Your options are Install Now This is the recommended option I
126. ccess Extra Features from the main window To access some features you must have an active Internet connection To access Extra Features 1 On the left side of the main window click Extra Features then select a feature Your options are Symantec Web Process Viewer Connects you to Web sites where you can run the following Web based programs Symantec Security Check examines your computer for conditions that make it vulnerable to threats intrusions or identity theft Tech24 accesses Web based technical support Displays all programs that are currently running on your computer 2 Follow the on screen instructions to run the selected program Basics 67 Start Norton AntiVirus Start Norton AntiVirus After installation Norton AntiVirus automatically protects any computer on which it is installed You do not have to start the program to be protected To start Norton AntiVirus Do one of the following On the Windows taskbar click Start gt Programs gt Norton SystemWorks gt Norton AntiVirus gt Norton AntiVirus On the Windows XP taskbar click Start gt More Programs gt Norton SystemWorks gt Norton AntiVirus gt Norton AntiVirus On the desktop double click the Norton SystemWorks icon Use the Norton AntiVirus icon in the Windows system tray See Customize Norton AntiVirus adds an icon to the Windows system Norton AntiVirus tray at the end of the Windows taskbar
127. ce is slower because the drive head must do more work to ocate load save and keep track of all of the fragments of he file If free space is also fragmented the disk head may have to hunt for adequate free space to store emporary files or newly added files Free space fragments that are smaller than 16 clusters cannot be used by the Windows 2000 XP File System so hese fragments waste drive space If there is substantial ragmentation on the drive unavailable free space can consume a lot of potential drive space Fragmentation also affects video and other multimedia performance For example if a multimedia file such as a movie is being played and the movie file is fragmented he player may have to wait for the disk head to locate he next fragment to load Speed Disk optimizes fragmented files by rearranging ile fragments into adjacent or contiguous clusters When he disk head can access all of the file data in one ocation the file is read into memory faster 224 Improving a computer s performance How fragmentation affects performance About file fragmentation The space on a drive is divided into discrete units for allocating file space The Windows 2000 XP NTFS file system uses clusters as its smallest allocation unit When files are stored to the drive they are broken up into cluster size pieces that are tracked in a disk catalog Cluster sizes vary depending on the overall size of the drive 512 bytes lt 512 MB
128. ct it You can run Norton WinDoctor and other utilities from the program CD Check your disk with Norton Disk Doctor See Customize Norton Disk Doctor on page 206 Run Norton Disk Doctor often to keep your hard disk free of accumulated errors Running Speed Disk frequently will improve the performance of the scans that Norton Disk Doctor conducts However if you suspect that your disk has problems do not run Speed Disk until you have corrected them with Norton Disk Doctor To perform a disk check 1 On the left side of the main window click Norton Utilities gt Find and Fix Problems 2 Click Norton Disk Doctor 3 Inthe Norton Disk Doctor window select one or more drives to diagnose 4 Ifyou want Norton Disk Doctor to repair problems automatically without stopping to describe them to you check Automatically fix errors 5 Ifyou want to specify which tests Norton Disk Doctor runs and other options click Options and set the options that you want Norton Disk Doctor run time options are different depending on whether your computer is running Windows 98 Me or Windows 2000 XP 6 Click Diagnose Norton Disk Doctor restarts its diagnosis if it detects that another program is writing to the examined disk Restarting ensures the integrity of the data on the disk if repairs are required Restarting may occur Finding and fixing problems Check your disk with Norton Disk Doctor several times during a single Norton
129. d list 233 Norton GoBack binary 55 placement during optimization 224 236 preventing fragmentation 233 recoverable 219 recovering 217 219 using the installation CD 217 registry recovering 291 294 reinfected after virus removal 296 removing 253 repairing cross linked 305 restoring from Norton CleanSweep backup 271 security considerations 244 space for expansion 232 unrecoverable recovering 19 unwanted removing 18 viewing with Web Cleanup 132 fixing disk problems 202 Windows problems 207 208 floppy drives unable to boot from 278 folders scanning for viruses 177 viewing usage in Norton CleanSweep 113 Form Assistant 161 fragmentation analysis 233 calculation formula 221 reducing for specific files 233 frequently asked questions Norton CleanSweep 299 300 Norton Password Manager 301 351 352 Index frequently asked questions continued Norton Utilities 281 full system scans 177 G glossary 89 GoBack See Norton GoBack green indicator in Norton CleanSweep 254 H hard disks checking with Norton Disk Doctor 202 configuring 281 errors 200 repairing 202 hardware diagnosing problems 283 286 disk check 202 Help Norton SystemWorks Help amp Support menu 63 online 89 window and dialog box 89 hexadecimal values in Wipe Info 244 hide Norton GoBack icon 147 history cleared when Norton GoBack is disabled 146 Norton GoBack clearing 145 One Button Checkup 77 Home button Norton SystemWorks 62 ignorin
130. default This is the recommended action In the Quarantine window uncheck any files that you do not want to quarantine Click Quarantine If any files could not be quarantined the Delete window opens All files are checked to be deleted by default In the Delete window uncheck any files that you do not want to delete If you do not delete the infected files the virus or file at risk remains on your computer and can cause damage or be transmitted to others Click Delete If any files could not be deleted the Exclude At risk Files window opens to allow you to exclude files considered to be at risk from future scans In the Exclude At risk Files window select any files that you want to exclude 8 Click Exclude 9 Once all of the files have been repaired quarantined deleted or excluded the Scan Summary window opens If any files could not be deleted they appear in the Scan Summary window with a status of at risk or delete failed There are a variety of reasons why some files cannot be deleted a file could be in use or part of a larger program Norton AntiVirus recommends that you select the threat name to review the information 188 What to do if a virus is found If a virus is found by Auto Protect from the Internet and determine the appropriate action 10 When you are done reviewing the summary click Finished If a virus is found by Auto Protect See Ensure that Auto Protect scans files for viruses
131. disk for viruses CD on page 15 Start your computer by using your Rescue See Create and use Rescue Disks if you created them Disks on page 82 amp d Rescue Disks are available only for Windows 98 Me Scan for viruses using the CD O You might need to change your computer s BIOS Setup options to start from the CD ROM drive To do so see the documentation that came with your computer To start from the CD and scan for viruses 1 Insert the CD into the CD ROM drive 2 Restart your computer Your computer displays the following information 1 Boot from Hard Drive 2 Boot from CD ROM 3 Press 2 Boot from CD ROM to restart from the CD After the computer restarts the Emergency program automatically begins to scan for and remove viruses 4 When Norton AntiVirus has finished scanning remove the CD from your CD ROM drive 16 Responding to emergencies If your disk is damaged If your disk is damaged If you are unable to start your computer because of a virus threat or damage to your hard disk you can use Norton SystemWorks tools to start your computer and repair your hard disk If Windows doesn t start If you are having startup or disk problems you can do one of the following Suggestion For more information Restart your computer from your Windows Startup Disk and then use the utilities on the CD to repair your problem If you have access to another computer you can use the CD to create a set o
132. dwide service and support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands Latin America Symantec Brasil Market Place Tower Av Dr Chucri Zaidan 920 12 andar S o Paulo SP CEP 04583 904 Brasil SA June 3 2003 http www symantec com http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg_eu 353 1 811 8032 Portuguese http www service symantec com br Spanish http www service symantec com mx Brazil 55 11 5189 6300 Mexico 52 55 5322 3681 Mexico DF 01 800 711 8443 Interior Argentina 54 11 5382 3802 Glossary access privileges ActiveSync ActiveX alert alias AppleTalk attack signature beam The types of operations that a user can perform on a system resource For example a user can have the ability to access a certain directory and open modify or delete its contents The synchronization software for Microsoft Windows based Pocket PCs A method of embedding interactive programs into Web pages The programs which are called controls run when you view the page A message that appears t
133. e Connection Keep Alive prevents your dial up Internet connection from disconnecting when you want to stay connected but are not browsing the Internet using email or performing another Internet activity Connection Keep Alive sends a small signal to a Web site This prevents your Internet service provider ZSP from canceling the connection Some ISPs might not allow this activity Read your ISP s User Agreement before you enable Connection Keep Alive Enable or disable Connection Keep Alive You can enable Connection Keep Alive whenever you need it You can also specify how long you want to stay connected before Connection Keep Alive quits You can enable or disable Connection Keep Alive from the main window or from the Windows system tray To enable or disable Connection Keep Alive from the main window 1 On the left side of the main window click Web Tools gt Connection Keep Alive The Connection Keep Alive status indicates whether it is On or Off 2 Select one of the following Enable Disable To enable or disable Connection Keep Alive from the system tray 1 Inthe Windows system tray right click the Connection Keep Alive icon 2 Select one of the following Enable Connection Keep Alive Disable Connection Keep Alive 137 138 Improving Web browsing and connectivity Set Connection Keep Alive options View Connection Keep Alive status After you have used Connection Keep Alive for the first time
134. e Options gt Email Options gt Email Options gt Instant Messenger Options gt Email Options gt Inoculation On Scan incoming Email Scan outgoing Email If your email program uses one of the supported communications protocols both options are selected by default Protect against timeouts when scanning Email To prevent connection timeouts while receiving large attachments enable timeout protection Instant messengers that you want to protect Enable Worm Blocking Alert me when scanning email attachments Inoculate Boot Records Manually scan disks folders and files If Auto Protect is enabled and the Norton AntiVirus options are set at their default levels you normally would not need to scan manually However if you temporarily disabled Auto Protect for example to load or use another program that conflicts with Norton AntiVirus and you forgot to enable it again it is possible that a virus could Protecting disks files and data from viruses 177 Perform a full system scan be on your hard disk undetected You can scan your entire computer or individual floppy disks drives folders or files Although the default settings for manual scanning are usually adequate you can raise the level of Bloodhound heuristics or adjust the options for manual scanning in the Options window For more information about manual scanning options see the online Help Perform a full sy
135. e then type your password You must be signed in to a profile before you can view the status or options on page 152 View a profile s status and settings The Status amp Settings window displays the status for the current profile To view a profile s status and settings 1 On the left side of the main window click Password Manager gt Status amp Settings 2 Select a feature to view its status Your options are Current profile The profile with which you signed into Norton Password Manager Passwords The number of passwords that Norton Password Manager has for this profile You can view details for this item Addresses The number of addresses in the current profile You can view details for this item Credit Cards The number of credit cards in the current profile You can view details for this item Security Level The security setting in the profile You can change this setting in the options or in the Security Level window Web Browser Whether Norton Password Manager is monitoring Web sites You can turn this setting on or off Windows Whether Norton Password Manager is Programs monitoring Windows programs 157 158 Maintaining password security Access Norton Password Manager Close Norton Password Manager Norton Password Manager normally starts with Windows You can close the program in the Windows system tray To close Norton Password Manager 1 In the Windows system tray ri
136. e Cleanup window click Settings File Types Schedule Options 15 Set Norton CleanSweep options 3 Inthe Fast amp Safe Cleanup Settings dialog box click a tab that contains the options that you want to change The tabs and options are Internet Cache Deletes all of the files in your Web browser s cache folder If you use more than one browser Fast amp Safe Cleanup removes the files in each browser s cache folder Internet History Clears your browser s Internet history The history contains links to all of the Web pages that you have visited recently Empty Recycle Bin Deletes all of the files in the Windows Recycle Bin Temporary Files Deletes all temporary files from your Windows Temp folder Temporary files are unnecessary files that other programs have created and not deleted Lost Cluster Files Deletes all lost cluster files Cluster files are created by the Windows system utilities CheckDisk and ScanDisk At system startup Deletes all of the files in selected categories after Windows starts Every xx days at xx Deletes files in selected categories on a specific day and time 4 Click OK 116 Options Customize Norton AntiVirus Customize Norton AntiVirus The default settings for Norton AntiVirus provide complete virus protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply Norton A
137. e File Information pane click Show 10 In the File List select one or more items using one of the commands on the Select menu Improving Web browsing and connectivity 135 Exclude domains from Web Cleanup activity 11 Identify what to do with the selected items Your options are Save Add the item to the Web Cleanup tab in the Web Tools Options dialog box Domains in this list will not be deleted by Quick Clean Delete Remove the selected file from the Viewer List but do not delete the file It will show up in the scan next time unless you add it to the list of excluded Web sites in the Web Cleanup Options list If you saved a domain name in the alert message click OK 12 When you are finished close the View Files window Exclude domains from Web Cleanup activity You can list Web domain names whose files should be excluded from Web Cleanup activity Along with the domain names you can specify which categories of files cookies cache or history should be protected It might help to have your Internet browser open to a Web site s home page as you are typing so that you can refer to the correct spelling of the domain name in your browser s address line You can type the domain names directly in the Web Cleanup dialog box You can also select them in the Advanced Cleanup file list To exclude domain names in the Web Cleanup list 1 On the Options menu click Web Tools 2 Inthe Web Cleanup dialo
138. e Packs you must first uninstall Norton GoBack After you uninstall or disable Norton GoBack you will not be able to use its backups to restore your hard disk To uninstall Norton GoBack 1 Doone of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel 2 In the Control Panel double click Add Remove Programs 3 In the list of currently installed programs click Norton GoBack 4 Do one of the following In Windows 2000 XP click Remove In Windows 98 Me click Add Remove 5 Click Remove All to confirm that you want to uninstall the product 6 When you re finished uninstalling Norton GoBack restart your computer 58 Installing Norton SystemWorks Professional If you need to uninstall Norton GoBack Basics include general information about how to Work with your Symantec product Keep your computer protected Customize options Monitor protection activities Access more information Check the version number You can check the version number of your product on your computer Use the version number to help you find more information about your product on the Symantec Web site To check the version number 1 Start your product 2 Click Help and Support 3 On the Help menu click About lt your product name gt 4 Inthe About dialog box select your product name 60 Basics Activate your product Activat
139. e damaged which lets you read the remaining good sectors To find all of the readable sectors 1 Ifyou immediately get a read error from Disk Editor press Enter to clear the message 2 Press PageDown to read the next sector of the cluster 3 Record the good sector number on your piece of paper in the Good sectors column The current sector number is displayed at the beginning of each sector in logical mode 4 Continue pressing PageDown until you reach the end of the cluster or cannot advance past the read errors Using the good sector numbers you can relocate the valid entries to the root directory To copy the good entries to the root directory See Start Disk 1 Start Disk Editor Editor on page 303 2 On the Object menu click Sector 3 Inthe Select Sector Range dialog box type the first sector number from your Good sectors list into the Starting Sector and Ending Sector text boxes then press Enter Disk Editor displays the sector in Directory View On the View menu click As Directory On the Edit menu click Mark 6 Select all of the valid entries and exclude entries labeled Unused Directory Entry uo 7 On the Edit menu click Copy to copy the selected entries to the Disk Editor Clipboard 8 On the Object menu click Directory 9 Inthe Change Directory dialog box press Enter to select the root directory Disk Editor displays the root directory in Directory View 10 Select the
140. e hard disk recovery 306 using 26 emergency recovery procedures damaged disks 20 details 303 follow up 22 24 introduction 13 system crash 16 unrecoverable files 19 enabling Automatic LiveUpdate 168 Auto Protect 69 71 Connection Keep Alive 137 Norton CleanSweep 69 Norton Password Manager 158 Office Plug in 119 Safety Sweep 112 Smart Sweep Internet Sweep 112 erased files overwritten by other applications 215 recovery procedure 217 219 errors disk 200 repairing with One Button Checkup 75 errors continued Windows 200 excluding at risk files 185 187 Express mode for LiveUpdate 168 Extra Features Norton SystemWorks 65 Process Viewer 66 Symantec Security Check 66 Symantec Web 31 66 F FAQs See frequently asked questions Fast amp Safe Cleanup about 34 options 114 running from CD 20 65 scheduling 115 settings 115 features automatic program updates 39 Connection Keep Alive 36 credit card wizard 39 Information Wizard 50 Norton AntiVirus 37 Norton GoBack 40 Norton Password Manager 39 password strength assistant 39 Web Cleanup 31 36 Windows system tray icon 39 file extensions of infected files 193 unusual 296 files adding to Quarantine 192 and Norton Protection 215 backed up by Norton CleanSweep 34 cache removing 263 color indicators Safety Sweep 254 fragmentation 223 225 Index files continued Internet cookies deleting 263 264 Internet cleaning 34 missing emergency recovery 18 Most Fragmente
141. e your product Product activation reduces software piracy and ensures that you have received genuine Symantec software You must activate your product within 15 days of installing it or the product will stop working If you did not activate your product using the Configuration Wizard you will receive an Activation Needed alert every day until you activate the product You can activate your product from the Activation Needed alert or from the Activation option on the Help menu Activation should take just a few minutes To activate your product from the Activation Needed alert 1 Inthe alert click Activate Now 2 Click OK 3 On the Activation screen click Next 4 On the Activation Successful screen click Finish To activate your product from the Help menu 1 At the top of the main window click Help and Support gt Activation 2 On the Activation screen click Next 3 On the Activation Successful screen click Finish Basics 61 Access Norton SystemWorks programs Access Norton SystemWorks programs Norton SystemWorks programs include One Button Checkup Web Tools Norton AntiVirus tools Norton Utilities tools Norton CleanSweep tools Norton GoBack and Extra Features All of the programs can be accessed from the main window In addition some programs can be accessed from the Windows Explorer toolbar system tray or desktop shortcut menu Start Norton SystemWorks From the main window you can acces
142. eate an Undo file Press Enter to create an Undo file In the Undo File dialog box use the UpArrow and DownArrow keys to select the drive on which to store the Undo file Insert a formatted floppy disk with at least 100 KB of free space into drive A then press Enter Do not reuse disks on which Undo files have been created Overwriting the same disk with a newer Undo file prevents you from using earlier changes Norton Disk Doctor saves the Undo file to disk and repairs your partition tables When Norton Disk Doctor has finished a message indicates that the partition information has been changed 289 290 Troubleshooting If you cannot recover startup data 13 Remove the disk from drive A and restart your computer If the problem has been fixed your computer will start normally If you cannot recover startup data See To recover operating system files on page 290 If the problem persists it is possible that the disk s operating system files are missing or corrupt Recover operating system files When your computer successfully completes the POST process your computer loads the master boot record program that passes control to the disk s boot record The boot record then loads IO SYS which carries out the rest of the startup process To start Windows both COMMAND COM and MSDOS SYS files must be present If they are not your computer will not start Windows properly Before you recover operating syst
143. ectly 286 Troubleshooting Repair general hardware problems Drive cables are connected properly Multiple hard drives are configured to work together For more information on properly configuring multiple hard drives refer to your computer manufacturer s documentation as well as any documentation that you might have on your additional hard drives Additional adapter cards such as multimedia or tape backup controller cards are configured properly For information on properly configuring these devices refer to the manufacturer s documentation After you check these items close the computer and turn it on to see if it starts normally If you cannot repair general hardware problems If the problem persists contact your computer manufacturer or the manufacturer of the device that you suspect is faulty Correct computer setup data The POST process checks the settings of many hardware components against values that are stored ina CMOS chip CMOS chips store vital information about your computer Even when your computer is turned off the CMOS chip continuously stores this information using a battery If a discrepancy is found a message similar to one of the following displays Battery discharge CMOS checksum error CMOS information not found using defaults Date and time not set run setup Drive lt x gt error Hard disk error Hardware information lost run setup HDD controller failure Memory size misma
144. ed It is installed on your hard disk in the same location as the Norton SystemWorks product files Installing Norton SystemWorks 53 Install other products from the CD To read the Readme file 1 Using Windows Explorer navigate to the location in which your Norton SystemWorks files are installed If you installed Norton SystemWorks in the default location the files are in C Program Files Norton SystemWorks 2 Double click Readme txt to open the file in your text editor which is usually Notepad or Wordpad 3 Close the text editor when you are done reading the file Install other products from the CD The CD includes a separate installer for Norton GoBack After you install Norton SystemWorks and restart your computer you can install other available programs on the CD Before you install Norton GoBack Before you install Nortn GoBack back up your system and close all open programs including antivirus applications When you install Norton GoBack you can choose between Easy Install and Custom Install Easy Install Allocates ten percent of each of your hard disks to Norton recommended for GoBack automatically If you have multiple partitions most users logical hard drives on a single hard disk Norton GoBack allocates space on the partition with the most unused space Custom Install Lets you choose the hard disks that you want Norton GoBack to protect and the amount of space that you want Norton GoBack to u
145. ed tasks have automatic start times 5 Toconfigure multiple versions of the selected schedule check Show multiple schedules 6 Click New to add a duplicate of the current schedule You can change the settings for this duplicate 7 Click Advanced to specify start and end dates for the scheduled scans or to have the activity repeat on an hourly or daily basis See Set One Button Checkup Advanced Schedule options on page 102 8 On the Customize tab uncheck the scans that you don t want to run as part of this schedule See About One Button Checkup scan options on page 106 If you normally logon to your computer you might need to type your logon password before you can save the schedule 9 Click OK to close the Norton SystemWorks Options dialog box If you choose to ignore any errors while using Norton WinDoctor One Button Checkup may still report these errors during its scan and suggest that you run Norton WinDoctor again One Button Checkup and Norton WinDoctor do not share the same settings so you will have to fix these errors using Norton WinDoctor to stop this message from displaying 101 102 Options Norton SystemWorks options Set One Button Checkup Advanced Schedule options In One Button Checkup you can specify start and end dates for scheduled scans repeat the scan on an hourly or daily basis or have the scan stop after a specified duration To set One Button Checkup Advanced Schedule opt
146. ed time period of communication port inactivity before you begin background optimizations If you are using fax software to send and receive faxes you should enable this feature to avoid conflicts between the fax software and Speed Disk If you schedule concurrent optimizations of multiple disks you can minimize the effect on programs that are running in the foreground Norton System Doctor includes the Disk Optimization sensor which can automatically monitor a disk while you work and notify you when the files become too fragmented You can configure Norton System Doctor to run Speed Disk automatically when fragmentation exceeds a specified value About the optimization map The optimization map is a graphical representation of the files that are arranged on a disk The customizable color coding helps you identify how efficiently disk space is 232 Improving a computer s performance Optimize your hard disks See Use online Help on page 89 being used Each block on the map represents a number of clusters on the drive On the optimization map you may see small blocks of extra space mixed in with optimized files even after Speed Disk has optimized a disk Speed Disk adds extra space after each category of optimized files to allow for future growth This allows categories of files to expand without causing immediate fragmentation and extends the benefits of optimization In Windows 98 Me you can clic
147. elect the type of links that you want to view Your options are List files that use Displays a list of all the files in the this file program group that use the selected file List files that this Displays a list of files that the files uses selected file depends on 7 Click OK Use summary information See Use the When Uninstall Wizard is finished a Summary dialog Norton CleanSweep pox displays the completed activity This activity is also menatel bog on recorded in the Master Log page 113 The summary includes the following Date and time the uninstallation was performed Name of the component that was uninstalled Backup destination if applicable Description of the program Number of bytes that were deleted When you visit a Web site you accumulate temporary cache files cookies browser plug ins and ActiveX controls Many of these files are used once but they remain on your hard disk until you remove them Uninstall programs and remove files Internet Uninstall Internet Cache Cleanup Cookie Cleanup Plug in Cleanup ActiveX Cleanup Norton CleanSweep uses the following features to uninstall programs and remove files that were downloaded from the Internet Uninstalls programs that were downloaded from the Internet See Uninstall programs that were downloaded from the Internet on page 262 Removes temporary files that are stored by Web browsers See Remove
148. em files make sure that you have file level access to the drive from the command prompt To recover operating system files 1 Insert the Rescue Boot Floppy Disk into drive A 2 Turn on your computer and wait for the Rescue Disk screen to appear 3 Press Esc to go to the DOS command prompt 4 Insert NU Emergency Utility Disk 1 which contains the SYS COM file into drive A 5 At the command prompt type SYS C then press Enter If the message Insert system disk in drive A appears insert the Rescue Boot Floppy Disk into drive A and press any key The SYS program copies the system files from your Rescue Disk to your hard drive Troubleshooting 291 If you cannot recover startup data 6 Insert the Rescue Boot Floppy Disk which contains the MSDOS SAV file into drive A 7 Atthe command prompt type C WINDOWS COMMAND ATTRIB R S H C MSDOS SYS If Windows is installed in a location other than C WINDOWS modify the command line with the proper location for example C WIN95 COMMAND ATTRIB R S H C MSDOS SYS 8 At the command prompt type COPY A MSDOS SAV C MSDOS SYS then press Enter Your MSDOS SYS file is restored 9 Remove the Rescue Disk from drive A and restart your computer If the problem has been fixed your computer will start normally If you cannot recover operating system files If the problem persists it is possible that the disk itself has a problem Consider reinstalling your Windows
149. emarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 SYMANTEC SOFTWARE LICENSE AGREEMENT Norton SystemWorks MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL TITY THAT WILL BE UTILIZING THE OFTWARE REFERENCED BELOW AS YOU YOUR ONLY ON THE CONDITION THAT U ACCEPT ALL OF THE TERMS OF THIS CENSE AGREEMENT THIS IS A LEGAL AND FORCEABLE CONTRACT BETWEEN YOU D SYMANTEC BY OPENING THIS CKAGE BREAKING THE SEAL CLICKING E I ACCEPT THE LICENSE AGREEMENT YES BUTTON OR OTHERWISE NG ASSENT ELECTRONICALLY OR SOFTWARE YOU AGREE TO D CONDITIONS OF THIS E IF YOU DO NOT AGREE TO ESE TERMS AND CONDITIONS CLICK THE ACCEPT THE LICENSE GREEMENT OR NO BUTTON OR THERWISE INDICATE REFUSAL MAKE NO RTHER USE OF THE SOFTWARE AND TACT SYMANTEC CUSTOMER SERVICE INFORMATION ON HOW TO OBTAIN A UND OF THE MONEY YOU PAID FOR THE WARE LESS SHIPPING HANDLING D ANY APPLICABLE TAXES AT ANY TIME RING THE SIXTY 60 DAY PERIOD LLOWING THE DATE OF PURCHASE KOonm On Q ti gt mt nv T o g5 a gt a gt I gt tam go Zz O
150. emi tray as ni 67 Use the Windows Explorer toolbar s 67 Disable or enable Smart Sweep Internet Sweep 69 Disable or enable Norton System Doctor s 70 Temporarily disable Auto Protect n s 71 Disable Norton Password Manager monitoring 73 Perform a One Button Checkup sser 74 Check Norton AntiVirus configuration status 78 Monitor Norton AntiVirus activities 0 eee 80 About the Log Viewer ou eessessssessessseeeceseseeesesesneenneeceeeees 80 Create and use Rescue Disks c e 82 If you need to use Rescue Disks to restore your System 2c stseebciessditaccasseesd a RE sede 87 For more information eessescsssesesseeccseesseeeeseeeesneeeeneees 89 Options Norton SystemWorks Options ceseeseeseecseeeseeeseeeees 96 Set Norton SystemWorks options 00 104 Set Norton Utilities options eee 108 Set Norton CleanSweep options 0 cee 110 Customize Norton AntiVirus Set Norton AntiVirus options ou eee 119 Password protect Norton AntiVirus options 120 Set Wipe Info Options cesecssecsseesseessecsseecsseesseesee 122 Set Norton Password Manager options 123 Improving Web browsing and connectivity About Web Cleanup essssscssessessseeeseesseessseseeeseeenees 131 Exclude domains from Web Cleanup activity 135 About Connection Keep Alive ssssccccccrcrsss 137 Chapter 7 Chapter 8 Chapter 9 Section 2 Chapter 10 Contents E
151. en to use Norton WinDoctor on page 201 When to use One Button Checkup Some scans in One Button Checkup provide an alternative to the monitors in Norton System Doctor Norton System Doctor monitors a wider variety of conditions and remains in your computer memory One Button Checkup runs scans when you start them manually or when you schedule them If you have a particular condition that you want to monitor continuously use Norton System Doctor When to use Norton Disk Doctor Norton System Doctor includes Norton Disk Doctor and Surface Test sensors that notify you when a potential disk problem is detected Norton Disk Doctor runs Finding and fixing problems 201 About disk and Windows errors automatically to diagnose the problem and make immediate repairs orton Disk Doctor performs several tests on the disk checking everything from the partition table to the physical surface If Norton Disk Doctor finds a problem it notifies you before it makes repairs If you set Norton Disk Doctor to automatically fix errors repairs are made automatically After it diagnoses and repairs a disk orton Disk Doctor displays a report that lists the problems that were found the problems that were fixed and the areas of the disk that are problem free You can run Norton Disk Doctor and examine your disk rom the program CD When not to use Norton Disk Doctor O Do not run the DOS version of Norton Disk Doctor on partitions that
152. er Profile Options dialog box make sure that Profile Name is selected 4 Ifyou are prompted for a password type it 5 Make changes to the Profile Name 6 Click OK See Back up or You can also back up and restore profile data in this restore your profile dialog box information on page 162 Change profile passwords See About strong You can change the password for a profile Passwords on page 151 To change a profile password 1 On the left side of the main window click Password Manager gt Status amp Settings gt Current Profile 2 Inthe lower right of the window click Modify 3 On the left side of the Norton Password Manager Profile Options dialog box click Password 4 Inthe Password text boxes type your old password type a new password confirm the password by typing it again then type a password hint 5 Click more info for advice on creating a strong password 6 Click OK 126 Options Set Norton Password Manager options Change profile identity You can change the name that is associated with this profile This name is used to fill in Web forms and programs To change a profile identity 1 On the left side of the main window click Password Manager gt Status amp Settings gt Current Profile 2 Inthe lower right of the window click Modify 3 On the left side of the Norton Password Manager Options dialog box click Identity 4 Inthe First Name Middle Name and Last Name t
153. erform a One Button Checkup 1 In the main window click One Button Checkup gt Begin Checkup One Button Checkup starts to run its diagnostic scans 2 Ifyou need to interrupt the checkup click Stop Scan When the scans are complete One Button Checkup displays a summary of scan results that are grouped by scan category 3 Select the action that you want to take Your options are View error details See To view details after a One before One Button Button Checkup on page 75 Checkup repairs them Exclude an error from See To ignore problems that were repair found by One Button Checkup on page 76 4 To let One Button Checkup proceed with repairs click Begin Fix If One Button Checkup can t fix a problem it prompts you to use another program to fix the problem manually 5 After you have repaired the problems click Rescan to ensure that all of the problems are fixed 6 When the repairs are complete in the One Button Checkup scan summary dialog box click Close If you do not want to have all of the problems repaired automatically you can view their details and select which problems to fix To view details after a One Button Checkup 1 Perform a One Button Checkup 2 Inthe Scan complete dialog box next to the scan that you want to view click view details A more detailed description of the problem appears below the scan name 76 Basics Perform a One Button Checkup Ignore problems fo
154. es Remove File Rescue items list Basic Rescue Boot Floppy Files Rescue DOS Utility Programs Norton AntiVirus Program Click to specify additional files that you want Rescue Disk to store on the Rescue Disk set 0 Do not use this as a backup utility Add files only if they are needed to restore your system after a crash Click to remove the selected file under User selected Files The files will no longer be included on the Rescue Disk set The list is categorized and presented in a hierarchical view similar to a Windows Explorer view Click the plus sign next to a category to expand the list and see what the category contains Click the plus sign next to a specific file for more information about the file The list of rescue items is different depending on the programs you have installed and the type of Rescue Disk set you are using Files that Rescue Disk stores on the floppy disk that you use to start your system DOS based emergency programs that Rescue Disk stores on the Rescue Disk set You can use these DOS based utilities to recover your system Norton AntiVirus program files Basics 87 If you need to use Rescue Disks to restore your system Definitions Disks Virus definitions files used by Norton AntiVirus to scan your system in an emergency There are several of these disks User selected Files Files you have added to the Rescue Disk set Add files to this list by clicking Add Files Remo
155. es longer but is more thorough Safety Sweep Enable and disable Safety Sweep When Safety Sweep is enabled only green items can be deleted by Fast amp Safe Cleanup and all items are backed up Safety Sweep must be disabled before Cookie Cleanup can remove cookies that are marked yellow Turn Smart Sweep Internet Sweep On or Off Windows 98 Me only Start or quit monitoring your computer with Smart Sweep and Internet Sweep Load Smart Sweep Internet Sweep on Startup Indicate if Smart Sweep and Internet Sweep should start when Windows starts Automatically Monitor Installs When Loaded Indicate if Smart Sweep should always monitor installation activities when you install programs without asking you Specify Program Names Windows 98 Me only Indicate the names of installation programs that Smart Sweep should always monitor View or Delete Smart Sweep Internet Sweep Logs View or clear the Smart Sweep Internet Sweep activity text files Options 113 Set Norton CleanSweep options Backup Restore Specify a default backup folder Specify a folder where Norton CleanSweep keeps backups of uninstalled programs The default is a backup folder inside of the Norton CleanSweep program folder Specify confirmation in Uninstall Wizard Indicate if you want Norton CleanSweep to ask you for confirmation before it uninstalls a program Specify action in Restore Wizard Indicate if when restoring you want to
156. esolve the problem Review the repair details If you have set your manual scan options so that Norton AntiVirus repairs or deletes files automatically and all infected files could be repaired or deleted the scan summary lists the number of files found infected and repaired or deleted This information is presented for status purposes only you don t need to take further action to protect your computer If you want to know more you can check the repair details to see which files were infected and with which threats To review the repair details 1 In the scanner window in the Summary pane click More Details 2 When you are done reviewing the results click Finished Use the Repair Wizard If there are files that could not be fixed or if you have set options so that Norton AntiVirus asks you what to do when a virus or threat is found the Repair Wizard opens If Norton AntiVirus did not attempt a repair the Repair Wizard opens in the Fix Infection pane Otherwise it opens in the Quarantine window What to do if a virus is found If a virus is found during a scan To use the Repair Wizard 1 If the Repair Wizard opens in the Fix Infections pane uncheck any files that you don t want Norton AntiVirus to fix All files are checked by default This is the recommended action Click Fix If any files cannot be fixed or deleted the Quarantine Infections window opens All files are checked to be added to Quarantine by
157. et Sweep 112 M main window LiveUpdate button 62 Norton SystemWorks 62 Master Log Norton CleanSweep specifying location 113 viewing 113 Index memory resident programs 63 Miscellaneous options 118 119 Most Fragmented files list 233 new features in Norton AntiVirus 37 newsletters 92 Norton AntiVirus Auto Protect 37 Bloodhound technology 38 customizing 116 disabling Auto Protect 69 enabling Auto Protect 69 starting from the main window 67 starting from the Windows Explorer toolbar 67 starting from the Windows system tray 67 virus protection 37 virus protection updates 37 Windows desktop shortcut 64 Norton AntiVirus Quarantine See also Quarantine files removed during uninstallation 56 infected files in 188 options 192 restoring items 192 Norton CleanSweep backup alerts 270 Backup Wizard 34 Backup Restore options 113 disabling 70 enabling 69 enabling and disabling Smart Sweep Internet Sweep 69 Fast amp Safe Cleanup 34 Fast Analysis option 112 features 34 options 69 110 115 353 Index Norton CleanSweep continued Restore Wizard 34 options 113 restoring files from backup 271 Smart Sweep Internet Sweep 34 SmartSweep troubleshooting 300 troubleshooting 299 Uninstall Wizard options 113 uninstalling components 258 Norton Disk Doctor about 32 200 disk check 202 DOS version 282 DOS based program 201 emergency repairs 20 finding and fixing disk problems 202 NTFS partitions 197 runni
158. ext boxes type the name that you want to use for this profile 5 Click OK Change profile addresses amp In Norton Password Manager you can add a home work and other address If you need to include additional addresses consider creating a different profile To change a Norton Password Manager profile address 1 On the left side of the main window click Password Manager gt Status amp Settings gt Addresses 2 Inthe lower right of the window click Details 3 Select an address type for example Home Work or Other 4 Inthe address information dialog box type the street address phone and fax numbers and your email address 5 Tochange another address in this profile select it and change the information 6 Click OK Options 127 Set Norton Password Manager options Change profile credit cards You can change the credit card for a profile To change a Norton Password Manager profile credit card 1 On the left side of the main window click Password Manager gt Status amp Settings gt Credit Cards 2 Inthe lower right of the window click Details 3 Select the credit card that you want to change Change the available settings Your options are Card Type Select the type for example Visa MasterCard or American Express Card Description Type a description that will help you identify this credit card Name on Card Type the name as it appears on the credit card Card Number Type the enti
159. extension or by specific file name Inoculation Enable Inoculation and if a system file changes choose to update the Inoculation snapshot or repair the file by restoring it to its original values Inoculation options are available only on Windows 98 98SE Me Miscellaneous Back up file in Quarantine before attempting a repair This option is automatically set to On Enable Office Plug in If you upgrade to Microsoft Office 2000 or later after Norton AntiVirus is installed you must enable this option to automatically scan Microsoft Office files Alert me if my virus protection is out of date Scan files at system startup Windows 98 98SE only Enable password protection for options Set Norton AntiVirus options You change the settings for Norton AntiVirus options in the Options window db If you set a password for Options Norton AntiVirus asks you for the password before you can continue To change settings 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window in the left pane select an option in the list Options with an arrow to the left have sub options As 120 Options Password protect Norton AntiVirus options you select an option the corresponding settings for the selected option appear in the right pane 3 Select any settings that you want to change 4 Click OK These settings now take precedence over the preset options The change
160. f Emergency Disks If you suspect that your computer has a virus you can restart from the CD and scan your computer s hard disk for viruses 0 The DOS based Norton AntiVirus if run from the CD uses the virus definitions from the CD and will not be as up to date as virus definitions that are downloaded using LiveUpdate Restart your computer from a set of Emergency Disks and repair your hard disk using DOS based Norton Utilities tools 0 DOS programs do not support NTFS formatted disks See If you have your Windows Startup Disk on page 17 See Create Emergency Disks on page 25 See Scan for viruses using the CD on page 15 See If you have access to another computer on page 17 If you have your Windo See Troubleshoot If you have the ae your computer SA page 36 gt based Norton D Editor from the db To learn how to the instruction Responding to emergencies If your disk is damaged ws Startup Disk Windows Startup Disk that came with you can restart from it and run the DOS sk Doctor UnErase UnFormat and Disk CD create a Windows Startup Disk consult manual that came with your computer To start from your Windows Startup Disk and run DOS based utilities 1 Insert the W drive from the CD indows Startup Disk into your floppy disk 2 Insert the Symantec CD into the CD ROM drive See Troubleshoot 3 Restart your computer disk errors in When your computer re
161. fault setting is off Speed Disk runs a brief check of NTFS volumes the disk for any problems optional Scanning Speed Disk scans the entire hard disk and gathers information about how many files of each file type are present the amount of empty space and the number of partially used clusters Gathering data on file fragmentation and unmovable files can take some time depending on the size of the volume the number of files on the volume and the degree of file fragmentation Unmovable files are shown in the optimization map after the drive is scanned in the first phase of optimization However to save time the map does not show fragmented or unmovable files until after Speed Disk performs a fragmentation analysis Sorting Speed Disk sorts the files according to their types See File placement during optimization on page 227 Moving Speed Disk moves the files into the areas of the drive that are assigned to their types See File placement during optimization on page 227 File placement during optimization Speed Disk places files in order from the beginning of the drive to the end of the drive In general the default settings will provide the best performance You should change the default settings only if your files require 228 Improving a computer s performance Optimize your hard disks Drive order special consideration File types are placed in the following order File type Start 2
162. file or program from the nternet a server or computer system to another server or computer driver Software instructions for interpreting commands for ransfer to and from peripheral devices and a computer encryption Encoding data in such a way that only a person with the correct password or cryptographic key can read it This prevents unauthorized users from viewing or ampering with the data Ethernet A common method of networking computers ina LAN local area network Ethernet cables which look like oversized phone cables carry data at 1OM 100M 1G bps executable file A file containing program code that can be run Generally includes any file that is a program extension or system files whose names end with bat exe Or com 340 Glossary extension FAT file allocation table file type Finder firewall rule fragmented fragmented IP packet FTP File Transfer Protocol hidden attribute host name The three letter ending on a file name that associates the file with an activity or program Examples include txt text and exe executable program A system table used primarily by DOS and Windows 9x Me that organizes the exact location of the files on the hard drive A code that associates the file with a program or activity often appearing as the file name extension such as txt or jpeg The program that manages your Macintosh disk and file activity and display
163. first entry labeled Unused Directory Entry 312 Disk Editor Recover lost subdirectories from a corrupt directory 11 On the Edit menu click Paste Over to append the directory entries from the Disk Editor Clipboard to the root directory 12 On the Edit menu click Write Changes 13 Repeat steps 2 to 12 for all of the sectors that you recorded Use Disk Editor to locate all of the top level directories that you want to recover Once the directories are found Disk Editor can link them back to the root directory To find lost directories See Start Disk 1 Start Disk Editor Editor on page 303 2 On the Object menu click Cluster 3 Inthe Select Cluster Range dialog box in the Starting Cluster text box type 2 then press Enter 4 On the Tools menu click Find Object gt Subdirectory Disk Editor searches for the cluster string 5 When Disk Editor finds the search string on the View menu click As Directory 6 Do one of the following Ifthe screen does not resemble the contents of a directory on the Tools menu click Find Again until the information on the screen does resemble a directory Ifthe screen does resemble a directory look at the number in the Cluster field for the two periods followed by six spaces entry If this number is the same as the number that you recorded for the Corrupt directory cluster number record the number next to the Cluster label on the status line on your piece of pape
164. following syntax sdntc drive lt drive letter gt The following options can be entered in any order drive Specifies the drives to be optimized auto Causes Speed Disk to start optimizing For example to start Speed Disk from the command line and automatically optimize drive C you would type sdntc drive c auto 242 Improving a computer s performance Run Speed Disk from the command line Wipe Info lets you remove selected files or folders from your hard disk You can also wipe free space from your hard disk ensuring that previously deleted sensitive information is not left behind If you are running a recovery application such as System Restore or Norton GoBack you must erase your history before running Wipe Info to ensure that the data is completely wiped About Wipe Info Wipe Info erases files or folders from your hard disk so hat they cannot be recovered Wipe Info can also wipe he free space on your hard disk When you wipe a file Wipe Info wipes the file and attempts to wipe any free space that is associated with he file and the file s directory entry When you wipe a folder Wipe Info wipes all of the files in he folder and then if the folder is empty it attempts to wipe the directory entry for the folder When you wipe free space Wipe Info wipes the free drive space free file space and erased file entries In general you cannot recover files that have been wiped Windows Me
165. for each installation of a product You must activate the product within 15 days of installing it Product activation is completely separate from registration Your activation information and registration information reside on separate servers with no link between the different sets of data When to activate your product During installation you are asked to enter a product key After you have installed the product activate it by sending the product key to the Symantec servers You can activate your product by clicking Activate Now in the Configuration Wizard that runs immediately after installation If you choose not to activate at that time you will receive alerts that will remind you to activate the product You can click Activate Now in the alerts to activate the product Activation should take just a few minutes db If you do not activate the product within 15 days of installing it the product will stop working You can activate it after the 15 days have elapsed Locate the product key The product key can most frequently be found on a sticker on your CD sleeve If it is not there then it will be on an insert in your product package If you have purchased the product on DVD look for the sticker on your DVD package If you have downloaded the product from the Symantec Store the product key is stored on your computer as part of the download process Feature summary 31 Problem solving features Problem solving features
166. g box click Insert 136 Improving Web browsing and connectivity Exclude domains from Web Cleanup activity 3 Type the domain name that you want to exclude from deletion then press Enter For example type www symantec com to add the Symantec Web site to the list For the domain select the types of files that you want to exclude from Web Cleanup activity Your options are Cookies Any cookies that are associated with the domain Cache Any cache files that are associated with the domain History Any history files of Internet activity that include the domain name 7 Click Apply Repeat steps 2 to 5 until you have added all of the domain names that you want to exclude from Web Cleanup activity Click OK To exclude domain names in the Advanced Cleanup File List 1 On the left side of the main window click Web Tools gt Web Cleanup In the Web Cleanup main window click Advanced Cleanup In the Advanced Cleanup window in the File List select one or more items using one of the commands on the Select menu Click Save The domain name is added to the list of domains in the Web Cleanup dialog box All file categories for the domain including cookies cache and history are checked Repeat steps 3 and 4 until you have selected all of the domain names that you want to exclude from Web Cleanup activity Improving Web browsing and connectivity About Connection Keep Alive About Connection Keep Aliv
167. g files 189 Image 33 image files graphics deleted by Web Cleanup 132 improving performance 221 241 infected files cannot repair 297 reinfected 296 Information Wizard 50 Inoculation alerts 191 options 119 responding to alerts 191 installation customizing 47 48 if problems are found 14 Norton GoBack 54 Norton SystemWorks 45 post installation tasks about 51 preparation 44 products on CD 53 your product with a virus 14 instant messenger options 118 scanning transferred files 175 virus protection 38 44 Interactive mode for LiveUpdate 168 Internet clutter 34 cookies 263 264 deleting browser cache 263 excluding history from Web Cleanup 136 files cleaning 131 forms filling with Quick Fill 160 history files deleting 132 Knowledge Base articles 275 logons and Norton Password Manager 161 options 117 removing unnecessary files 34 sites remembered by Norton Password Manager 163 Internet continued Symantec service and support Web site 275 Symantec Web sites 91 Uninstall 262 Internet Uninstall about 262 vs ActiveX Cleanup 266 italicized terms 89 L Linux FDISK 201 LiveReg uninstalled 56 LiveUpdate button Norton SystemWorks main window 62 Interactive and Express modes 168 options 118 procedure 167 uninstalled 56 Log Viewer contents 80 monitoring activities in 80 logon forms about 159 recognized by Norton Password Manager 159 logs Norton CleanSweep Master Log 113 Norton WinDoctor 208 Smart Sweep Intern
168. ght click the Norton Password Manager icon then click Exit 2 In response to the confirmation message click OK To use Norton Password Manager again you must start it from the Start menu Maintaining password security 159 Fill in forms with Norton Password Manager Fill in forms with Norton Password Manager You can use Norton Password Manager to automatically fill in Web forms and Windows programs with your private information You can also use Norton Password Manager to select the data that you want to fill in manually You can update and change your private information including your addresses telephone numbers credit card information and master password Because Norton Password Manager is available in the Windows system tray it is available any time you want to add private information to an Internet form or Windows program About Internet forms Norton Password Manager is designed to recognize most popular online forms Standard form fields include the following First middle and last name Two address lines for the street and suite number Phone number Email address Credit cards including Visa MasterCard American Express Discover and Diners Club See Fill forms If a Web site form includes nonstandard information TR on Norton Password Manager cannot transfer the form data page 160 automatically with Quick Fill but you can transfer it manually using Form Assistant Fill or ignore forms
169. haracters Special characters like and that act as placeholders for one or more characters Wildcards let you match several items with a single specification worm A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slow a computer down 346 Glossary Index A accessing Norton SystemWorks 61 Norton Tray Manager tools 63 options Fast amp Safe Cleanup 114 shortcut menu tools 63 System Information 250 UnErase Wizard 218 219 activation 30 60 and registration of software 50 key 47 window 47 ActiveX controls and Internet Uninstall 266 and Windows 98 266 deleting 267 Activity Log checking 80 viewing 80 adding files to Quarantine 192 Adobe Acrobat Reader installing 90 using to view PDF 90 Advanced Options One Button Checkup 96 103 advanced recovery procedures recovering data from damaged disks 322 326 lost subdirectories 307 314 unbootable hard disk 305 307 repairing cross linked files 305 starting Disk Editor 303 304 Advanced schedule 102 alarms Norton System Doctor 199 Norton Utilities 198 alerts Inoculation 191 Norton CleanSweep 270 Worm Blocking 190 applications backing up 255 uninstalling 253 260 at risk files about 185 excluding 187 Automatic LiveUpdate 118 170 Auto Protect about 71 disabling 69 71 83 enabling 69 71 175 failure to load on startup 295 functions 37 opti
170. hooting 299 Troubleshoot Norton CleanSweep Troubleshoot Norton CleanSweep Check here for suggestions to help solve problems that are encountered while you are running Norton CleanSweep can t install Norton CleanSweep If you have problems installing the Norton CleanSweep component of Norton SystemWorks over a previous version you might need to disable the Fast amp Safe Scheduler or recheck your system requirements Installation issues You should disable the Fast amp Safe Cleanup Scheduler before you reinstall or uninstall Norton CleanSweep Do not install an earlier version of Norton CleanSweep over this version If you want to install an earlier version of Norton CleanSweep uninstall this version first restart your computer and then install the earlier version See System System requirements issues requirements on Check that your computer meets the minimum page i system requirements to install Norton SystemWorks While most components of Norton CleanSweep might function correctly you should not use Norton CleanSweep in a multiple processor environment can t delete files that Norton CleanSweep has marked red Items that are marked red indicate that their removal might endanger the stability of your computer s system files Norton CleanSweep does not let you delete files that are marked red You should not remove these files unless you are sure that they are not essential To remove the files use W
171. ice small business click Continue 3 Onthe home amp home office small business page click start online support 4 Follow the links to the information that you want If you cannot find what you are looking for using the links on the introduction page try searching the Web site 276 Troubleshooting Explore the Symantec service and support Web site To search the Symantec service and support Web site 1 On the left side of any Symantec Web site page click search On the search page type a word or phrase that best represents the information for which you are looking Use the following guidelines when searching the Symantec Web site Type a single word in lowercase letters to find all occurrences of the word including partial matches For example type install to find articles that include the word install installation installing and so on Type multiple words to find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both Type a phrase enclosed in quotation marks to find articles that include this exact phrase Type a plus sign in front of all of the search terms to retrieve documents containing all of the words For example Internet Security finds articles containing both words For an exact match type the search words in uppercase letters To search for multiple phrases enclose each phrase in quotation marks and use com
172. ich contains the starting cluster number To find the starting cluster by searching for the file name 1 Start Disk Editor On the Object menu click Cluster Ww N In the Select Cluster Range dialog box in the Starting Cluster text box type 2 then press Enter 4 On the Tools menu click Find In the Enter Search Text dialog box in the ASCII text box type the file name then press Enter Do not type the file name in the regular format Instead type the file name followed by enough spaces to make eight characters Then type the file extension as the next three characters Do not put a period between the name and the extension For example type NAME EXT as NAME EXT do not type the asterisks There are four spaces between NAME and EXT because NAME has four characters already The Search Progress dialog box appears Disk Editor finds ul 320 Disk Editor Lift data from a damaged hard disk See Find the rest of the clusters on page 322 the search string selects it and displays it in Hex View 6 On the View menu click As Directory to switch to Directory View 7 Doone of the following Ifthe data that you see appears to be a directory record the file name starting cluster number and file size of the file from those fields on a piece of paper that is labeled Files To Recover The starting cluster number is the number in the Cluster field on the same line as the file name Ifthe data contains
173. ile containing a virus or a potential security risk on your computer there are several possible resolutions to the problem Fix infection Removes the virus from the file or if the threat is a worm or Trojan horse deletes the file Quarantine infection Makes the file inaccessible by any programs other than a Symantec antivirus program You cannot accidentally open the file and spread the virus but you can still evaluate it for possible submission to Symantec Delete the file Removes the virus from your computer by deleting the file that contains the virus worm or Trojan horse It should be used only if the file cannot be repaired or quarantined Exclude at risk files Excludes the files at risk from future scans If you exclude a file you are doing so permanently from future scans The threat may still be on your computer Viruses can be found during a manual or scheduled scan or by Auto Protect when you perform an action with an 186 What to do if a virus is found If a virus is found during a scan infected file Threats and security risks can appear during an instant messenger session when sending an email message or during a manual or scheduled scan If a virus is found during a scan If Norton AntiVirus finds a virus Trojan horse worm or security risk during a scan or from an instant messenger session you either receive a summary of the automatic repair or deletion results or use the Repair Wizard to r
174. iles record their names 327 328 Disk Editor Repair cross linked files Copy the cross linked files to another disk Ifa file is too big you can copy it to another directory though this is not recommended Verify whether the files that you copied not the original file are corrupt then do one of the following For a data file open it with the application that created it or one that recognizes the type of data in the file Fora program file try running it Delete the cross linked files from the original disk Copy the good files back to the same directory of the original disk Copy the corrupt files back to the same directory of the original disk n Norton Disk Doctor check the drive to diagnose then click Diagnose Follow the directions to continue and let Norton Disk Doctor make any necessary corrections to the disk orton Disk Doctor saves chains of lost clusters to the root directory as files with _DD extensions For example five lost cluster chains would be saved as FILE0000 DD FILE0001 _DD and so on to FILE0004 _DD ScanDisk uses the same naming convention as Norton Disk Doctor except the extension CHK is used instead of _DD Examine the clusters See To examine the clusters to see where they belong on page 330 To identify cross linked files with Norton Disk Doctor and Emergency Disks 1 2 nsert Emergency Disk 1 into drive A Turn on your computer and wait for the Norton
175. indows Explorer 300 Troubleshooting Troubleshoot Norton CleanSweep get an error message that Csinject is causing a problem Csinject is one of the components of Smart Sweep This file is necessary to monitor program installations When Norton CleanSweep prompts you to close any programs that are running before you install a program this component should not be closed The following are essential components of Smart Sweep Csinsm32 exe Csinject exe Csinsmnt exe Windows 2000 XP only Smart Sweep is not detecting any changes on any installation Smart Sweep won t detect any changes on installations when background applications are running Close any applications that are running before you install the application that you want to monitor Troubleshooting Troubleshoot Norton Password Manager Troubleshoot Norton Password Manager Check here for suggestions to help solve problems that are encountered while you are running Norton Password Manager I m using Netscape or Opera and my product won t work Norton Password Manager works with Microsoft Internet Explorer version 5 01 SP2 and later only I ve forgotten my master password This version of Norton Password Manager does not provide any way of recalling or displaying your master password It is encrypted and has other security measures to prevent unauthorized people from finding it in the program It is not recorded anywhere except on your computer
176. ing 75 undoing repairs 77 viewing repair details 75 when to use 200 355 Index online Help 89 Virus Encyclopedia 194 operating systems multiple 277 optimization analysis 233 by fragmentation threshold 237 capabilities of Norton Speed Disk 221 customizing each drive 235 239 file placement 227 free space consolidation 224 initial running time 225 registry 237 scheduling 237 settings 235 swap files 237 using One Button Checkup 74 versus defragmentation 224 optimization map view color coding 231 232 file identification 227 options about 95 Auto Protect Advanced 117 Bloodhound 117 Exclusions 117 button Norton SystemWorks main window 63 categories 116 changing 116 119 Connection Keep Alive 138 customizing 116 email Advanced 118 scanning 118 Fast amp Safe Cleanup 114 Inoculation 119 instant messenger 118 Internet 117 LiveUpdate 118 options continued Manual Scan Bloodhound 117 Exclusions 117 Miscellaneous 118 119 Norton CleanSweep 110 115 Backup Restore 113 Fast amp Safe Cleanup 115 Restore Wizard 113 Safety Sweep 112 Smart Sweep Internet Sweep 112 Uninstall Wizard 113 Norton CleanSweep Fast Analysis 112 Norton CleanSweep Safety Sweep 112 Norton Password Manager 123 Norton System Doctor 70 109 Norton SystemWorks 104 104 107 Norton Utilities 108 One Button Checkup Repair History 96 103 Other 118 password protection in Norton AntiVirus 38 resetting defaults 120
177. ion and fix many problems automatically without interrupting your work To take full advantage of Norton System Doctor monitoring capabilities leave it running at all times You can also specify whether you want Norton System Doctor to automatically start when Windows starts While the default settings are ideal for most users Norton System Doctor is customizable For example you can do the following Specify the conditions that Norton System Doctor monitors by adding and removing sensors Select the critical conditions that you want Norton System Doctor to fix automatically Run Norton System Doctor minimized or docked to preserve valuable desktop space See Use online For more information about Norton System Doctor Help on page 89 capabilities and customization see the online Help 110 Options Set Norton CleanSweep options To set Norton System Doctor startup options 1 On the left side of the main window click Norton Utilities gt Find and Fix Problems gt Norton System Doctor 2 In the Norton System Doctor main window click View gt Options 3 In the Norton System Doctor Options dialog box on the Window Settings tab in the Startup Options group check or uncheck an option Your options are Start Automatically Norton System Doctor starts with Windows automatically the next time that Windows starts Start Minimized The Norton System Doctor window is minimized when it starts 4 Click OK
178. ion about the program This type of Help is context sensitive 90 Basics For more information Readme file meaning that it provides help for the dialog box or window that you are currently using To access window or dialog box Help Do one of the following In the window click any available Help link In the dialog box click Help The Readme file contains information about installation and compatibility issues It also contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard disk in the same location as the product files To read the Readme file 1 In Windows Explorer double click My Computer 2 Double click the hard disk on which you installed Norton SystemWorks In most cases this will be drive C 3 Click Program Files gt Norton SystemWorks 4 Double click Readme txt The file opens in Notepad or your default word processing program 5 Close the word processing program when you are done reading the file Access the User s Guide PDF The Norton SystemWorks User s Guide is provided on the CD in PDF format You must have Adobe Acrobat Reader installed on your computer to read the PDF If you purchased this product as an electronic download Adobe Acrobat Reader was not included You must download it from the Adobe Web site To install Adobe Acrobat Reader 1 Insert the CD into the CD ROM drive 2 Click Browse CD 3 In
179. ions 1 On the lower right of the main window click Scheduling 2 Inthe One Button Checkup Advanced Options dialog box on the Scheduling tab select a scheduled scan then click Edit 3 Inthe selected schedule s dialog box click Advanced Adyanced Schedule Options Start Date Monday November 10 2003 MV End Date Monday December 13 2004 gt V Repeat task Every 10 minutes v Unti Time Duration f1 a hour s i minute s J If the task is still running stop it at this time Cancel Options 103 Norton SystemWorks options 4 Inthe Advanced Schedule Options dialog box specify a Start Date and whether you want to repeat the task for a specified time Your options are Start Date On the calendar list select the date that the schedule should start End Date On the calendar list select the date that the schedule should end Repeat task Specify a frequency for the task in hours or minutes Time Specify a time or the number of Duration hours and minutes that should elapse before the schedule stops 5 Check or uncheck If the task is still running stop it at this time 6 Click OK to close the Advanced Schedule Options dialog box 7 Inthe selected schedule s dialog box make any other changes to the schedule and the scans that will run during this schedule See Change a One Button Checkup schedule on page 99 Set One Button Checkup Repair History optio
180. ister by using the Product Registration option on the Help menu or by using the Symantec Web site at www symantec com On the Web site go to the Products page for the registration link To use the Information Wizard 1 Inthe welcome window click Next You must activate the software within 15 days 2 On the Product Activation window click Activate and register your product now 3 Click Next 4 Ifthe Activation window appears type your product key 5 Make sure that your computer is connected to the Internet then click Next 6 Ifyou purchased your computer with Norton SystemWorks already installed you must accept the license agreement in order to use Norton SystemWorks Click I accept the license agreement then click Next 7 Installing Norton SystemWorks 51 After installation In the first Registration window select the Country Region from which you are registering 8 If you would like information from Symantec about Norton SystemWorks check the method by which you want to receive that information type the corresponding email address and phone number then click Next 9 Check if you would like to receive postal mail from Symantec 10 Type your name and address then click Next 11 Click Finish 12 Review the summary of post installation tasks and configuration settings that are set up automatically Some of the tasks that are set up automatically include Run LiveUpdate Ensures that you have the
181. itor is accessing your disk as a logical or physical disk Disk Editor estimates the correct values of your disk s physical and logical parameters The number of sides cylinders sectors and so on are inserted into the appropriate fields of the Advanced Recovery Mode dialog box automatically and used to treat the disk as a logical disk If the disk s parameters are incorrect the resulting logical disk may have structural problems If you consistently run into problems accessing the disk reenter the disk s physical and logical parameters in the Advanced Recovery Mode dialog box For example if you select the first copy of the FAT but do not see it the number of total sectors may be incorrect Disk Editor 317 Lift data from a damaged hard disk To determine whether Disk Editor is accessing your disk as a logical or physical disk See Start Disk 1 Start Disk Editor Editor on page 303 2 On the Object menu click Drive 3 In the Select The Disk You Wish To Edit dialog box in the Type box click Logical Disks 4 Do one of the following If the bad disk can be accessed as a logical disk the disk is listed in the drives list box and you can proceed See Extract data from a logical disk on page 317 a Ifthe bad disk is not listed in the drives list box continue to the next step 5 On the Tools menu click Advanced Recovery Mode 6 Inthe Advanced Recovery dialog box press Alt R In the Select The Dis
182. ive Options 2 Inthe Connection Keep Alive Options dialog box change the settings 3 Click OK Reverting your hard disk Norton GoBack protects you from data loss by integrating into your computer s operating system recording all changes to your hard disk With Norton GoBack you can a Revert your hard disk to a specific date and time Provide Norton GoBack protection to programs that require a special boot disk to get it started To be able to restore your computer to a past date and time Norton GoBack must already be installed and enabled on your hard disk About Norton GoBack Norton GoBack keeps track of every event that takes place on your hard disk and then allows you to revert or go back to an earlier time if any errors or software problems occur With Norton GoBack you can easily back out of trouble regardless of whether the problem was caused by you or by the software on your computer Norton GoBack is not a replacement for the need to backup your files Norton GoBack does not prevent data loss if your hardware actually breaks or if the data you desire was altered long ago This is why a traditional backup routine is still important to maintain 142 Reverting your hard disk About reverting a disk About reverting a disk The reason you would use Norton GoBack to revert your hard disk to a date and time in the past is because you don t know exactly which files to restore or you don
183. iveX COM SubKey Application Paths Device Drivers Fonts Help Microsoft Shared Run Sound Customization Symantec Shared Uninstall Program Integrity Scans the Windows Desktop Start menu application paths and the shared DLL and Uninstall sections of the Windows Registry for invalid entries Shortcuts This scan checks that any program shortcuts PIF and LNK files have valid links to their programs db To see information about any scan place your cursor over it and read the tooltip Click Next When the repairs are finished click OK 5 6 Continue with the Norton WinDoctor scan and repair 7 8 Close the Norton WinDoctor window To select WinDoctor Analysis Agents See Find and fix 1 Run Norton WinDoctor Windows problems on 2 Inthe Norton WinDoctor wizard click Let me choose page 206 which tests to run then click Next Finding and fixing problems Find and fix Windows problems 3 Click Analysis Agents Your options are Add manual registry editing solution Search Norton Protected Recycle Bin for missing files Search Recycle Bin for missing files Search all hard drives for missing files Detect drive letter changes This agent adds a solution that lets you edit any Windows Registry problems directly from the WinDoctor Problems Found dialog box This agent includes the Norton Protected Recycle Bin in searches for missing files and adds an UnErase file recover
184. k You Wish To Review dialog box select the bad disk then press Enter 8 Inthe Advanced Recovery dialog box press Alt V Disk Editor rescans the disk as a logical disk When scanning is complete you should see the root directory of the disk in Directory View db If you cannot see the root directory of the disk in Directory View do not continue The following procedures will not work Extract data from a logical disk If Disk Editor can access your bad disk as a logical disk directly or by using Advanced Recovery Mode use the following procedure To recover a file you must find select and write it out to another disk To extract data from a logical disk See Start Disk 1 Start Disk Editor Editor on page 303 2 On the Object menu click Directory 3 Inthe Change Directory dialog box select the directory that contains the file that you want to recover then press Enter The directory listing appears in Directory View 318 Disk Editor Lift data from a damaged hard disk 4 a 10 11 Extract clusters Find the file in the directory listing then do one of the following If the file exists continue to step 5 If the file does not exist in this directory try looking in other directories Select the name of the file that you want to recover then press Enter The contents of the file appear in Hex View On the Tools menu click Write Object To n the Write dialog box select To A File the
185. k any block in the disk map to display information about the block location files that occupy that cluster and whether a file is fragmented optimized or unmovable If you select a file in the list all the blocks that contain any portion of the file are highlighted in the disk map For more information about the optimization map see the online Help Improving a computer s performance Analyze disk fragmentation About the Analysis View In Windows 2000 XP Speed Disk displays an analysis of each drive so that you can determine its fragmentation level and if necessary determine if any special action is required for recurring fragmented files The Analysis View displays file fragmentation free space fragmentation and general disk utilization The lower part of the view lists the most fragmented files with the number of fragments Analyze disk fragmentation See Customize Speed Disk on page 235 In Windows 2000 XP you can use Speed Disk to perform an analysis of each disk to determine its fragmentation level before you optimize it You can use the Analysis View to identify the most fragmented files You can then use that information to reduce susceptibility to repeated fragmentation After you run the analysis any highly fragmented files are listed in the Most Fragmented Files list By specifying the placement of highly fragmented files you can reduce the amount of fragmentation that occurs during use If these
186. le incoming email protection Your email client may have timed out Make sure that timeout protection is enabled 298 Troubleshooting Troubleshoot Norton AntiVirus If you continue to experience problems downloading email messages disable email protection To disable email protection 1 At the top of the main window click Options If a menu appears click Norton AntiVirus In the Options window under Internet click Email Uncheck Scan incoming Email 2 3 4 Uncheck Scan outgoing Email 5 Click OK can t send email messages If you get the message Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected your email client may be set to automatically disconnect after sending and receiving mail If you are using a firewall it may block access to the Internet features of Norton AntiVirus For Norton AntiVirus to scan outgoing email messages for viruses it intercepts and scans the messages before they are sent to your email provider To resolve this issue turn off this option within your email client Consult your email client manual for instructions on how to do this or disable Norton AntiVirus outgoing email scanning To disable outgoing email scanning 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under Internet click Email 3 Uncheck Scan outgoing Email 4 Click OK Troubles
187. lect the drive to diagnose then press Enter 19 Follow the on screen instructions to let Norton Disk Doctor make any necessary corrections to the disk Norton Disk Doctor saves chains of lost clusters to the root directory as files with DD extensions For example five lost cluster chains would be saved as FILE0000 _DD FILE0001 _DD and so on to FILE0004 _DD ScanDisk uses the same naming convention as Norton Disk Doctor except the extension CHK is used instead of DD 329 330 Disk Editor Repair cross linked files See Start Disk Editor on page 303 See Start Disk Editor on page 303 To examine the clusters to see where they belong 1 2 3 Start Disk Editor with the W command line option On the Object menu click Drive In the Select The Disk You Wish To Edit dialog box select the disk that contains the _DD or CHK files using the UpArrow and DownArrow keys then press Enter The root directory of the disk displays in Directory View You may not see the _DD or CHK file in the directory listing immediately Use the UpArrow and DownArrow keys to locate the files Use the PageUp and PageDown keys to scroll a screen at a time Select a_DD or CHK file then press Enter The contents of the file appear in Hex View If the file is a text file on the View menu click As Text If you know which corrupt file the data belongs to do one of the following On the Link menu click Directory to return
188. lick a tab 3 On the selected tab set the options that you want Your options are Startup See About Startup options on page 105 General See About General options on page 106 One Button Checkup See About One Button Checkup scan options on page 106 One Button Checkup See About One Button Checkup Advanced Options Advanced options on page 107 About Startup options Norton SystemWorks Startup options let you select programs to start when Windows starts When they are checked the following Norton SystemWorks programs start with Windows Norton AntiVirus Auto Protect Fast amp Safe Cleanup Smart Sweep Internet Sweep Norton Disk Doctor Norton System Doctor Remains in memory and monitors your computer for any signs of virus threats Cleans temporary files from your hard disks Automatically monitors program installations including programs that are downloaded from the Internet Examines your hard disks for errors Remains in memory and monitors your computer for selected conditions 106 Options Set Norton SystemWorks options About General options General options let you specify whether splash screens and program introductions should appear when Norton SystemWorks programs start and whether you receive critical updates General options include the following Display program splash screens Display program introduction dialogs Norton Tray
189. ll be installed click Norton Utilities uncheck the programs that you do not want to install then click OK 5 Click Next See Install Norton 6 Continue with steps 13 through 18 under To install SystemWorks on Norton SystemWorks from the CD page 45 For Windows 98 Me you must restart your computer after installing Norton SystemWorks See Use the If your computer needs to be restarted after Norton 1 alia SystemWorks is installed a prompt appears giving you izard on the option to do so immediately After restarting or if your computer does not need to be restarted the Information Wizard appears page 50 50 Installing Norton SystemWorks After installation After installation You may need to restart your computer after installing Norton SystemWorks After it restarts the Information Wizard steps you through activation and registration summarizes the installation settings and completes the installation setup If you bought your computer with Norton SystemWorks already installed the Information Wizard appears the first time that you start Norton SystemWorks You must accept the license agreement that appears in the Information Wizard to activate Norton SystemWorks Use the Information Wizard amp The Information Wizard lets you review the Norton SystemWorks settings If you choose not to register the software using the Information Wizard or if registration fails for some reason you can reg
190. ll Norton SystemWorks If you need to remove Norton SystemWorks from your computer use the Add Remove Programs option in the Windows Control Panel If you have no other Symantec products installed on your computer the uninstallation process also removes the shared programs LiveReg and LiveUpdate During uninstallation Windows may indicate that it is installing software This is a standard Microsoft installation message and can be disregarded To uninstall Norton SystemWorks 1 Doone of the following On the Windows taskbar click Start gt Settings gt Control Panel On the Windows XP taskbar click Start gt Control Panel 2 In the Control Panel double click Add Remove Programs 3 In the list of currently installed programs click Norton SystemWorks 4 Do one of the following In Windows 98 Me click Add Remove In Windows 2000 XP click Remove 5 Click Remove All to confirm that you want to uninstall the product 6 Ifyou have files in Norton AntiVirus Quarantine you are asked if you want to delete them Your options are Yes Deletes the quarantined files from your computer No Leaves the quarantined files on your computer but makes them inaccessible 7 Click Reboot Now then click Finish Installing Norton SystemWorks Professional 57 If you need to uninstall Norton GoBack If you need to uninstall Norton GoBack If you are upgrading your operating system or installing operating system Servic
191. ll plug ins click Select All To remove specific plug ins check the plug ins that you want to remove O If Safety Sweep is on you must turn it off to select a file that is color coded yellow While a file is selected click Advise to see more information about the file and advice on what to do with it or click View to view the file 4 Click Clean 5 In Plug in Cleanup Wizard follow the on screen instructions to remove the plug ins 6 Inthe Plug in Cleanup dialog box click Close 266 Removing Internet clutter Remove unwanted ActiveX controls Remove unwanted ActiveX controls See Uninstall programs that were downloaded from the Internet on page 262 ActiveX controls enhance Web pages with interactive content They activate when you visit a Web page that contains ActiveX content The first time that a page is visited its ActiveX controls are downloaded to your hard disk Internet Sweep monitors ActiveX controls and their locations All ActiveX controls are safe to remove you do not need to back them up If you revisit a Web site whose ActiveX control you removed it downloads the ActiveX control again Norton CleanSweep does not let you remove the ActiveX controls that are used by Windows 98 It lets you view and remove only those ActiveX controls that are downloaded from the Internet Use ActiveX Cleanup if Internet Sweep did not monitor the installation If Internet Sweep did monitor the in
192. mas to separate the phrases For example purchase product MAC Norton SystemWorks searches for all three phrases and finds all articles that include any of these phrases Select the area of the Web site that you want to search 4 Click Search Troubleshooting 277 Troubleshoot Rescue Disks Troubleshoot Rescue Disks Check here for possible solutions to issues that might arise with Rescue Disks My Rescue Disk does not work See Create and Due to the number of product specific technologies used use Rescue Disks by manufacturers to configure and initialize hard drives on page 82 the Rescue program cannot always create a bootable disk automatically If your Rescue Boot Disk does not work properly do one of the following Be sure you have downloaded the latest Rescue Disk update from LiveUpdate If you have a special startup disk for your computer add it to your Rescue Disk set In an emergency start rom that disk Remove the disk and insert your Rescue Boot Disk At the DOS prompt type A RSHELL press Enter then follow the on screen instructions Use the Disk Manager or similarly named program hat came with your computer to make your Rescue Boot Disk bootable Make sure to test your modified Rescue Boot Disk Sometimes your Rescue Boot Disk does not work properly because you have more than one operating system installed such as Windows 2000 and Windows 98 To modify your Rescue
193. matted floppy disk available to create an Undo file just in case the corrections you make are not what you expected Troubleshooting 283 Troubleshoot disk errors in Windows 98 Me For online information about the DOS based Norton Utilities programs you can press F1 on your computer keyboard while you use them Before you begin amp The procedures for using the DOS based programs require you to insert the Emergency Disk or Rescue Disk that has the program s exe file To save time make directory printouts of your Emergency Disks and Rescue Disks so that you will know where the exe files are located Some procedures recommend using either your Rescue Disk set or your Emergency Disks If you have a Rescue Disk set try that first since your Rescue Disks have more up to date files for your computer Otherwise use the Emergency Disks DOS based programs do not support NTFS formatted disks My computer displays an error message on startup The following list includes many of the errors that you may see when you have problems starting your computer Parity error at address See Repair general hardware problems on page 285 ROM Checksum invalid See Repair general hardware problems on page 285 Seek error See Repair general hardware problems on page 285 Segment boundary overrun See Repair general hardware problems on page 285 Hard Drive Controller failure hard See Repair general hardware
194. mber of times that Wipe Info should repeat this process 8 Click Apply Options 123 Set Norton Password Manager options Set Norton Password Manager options You can change the settings for the currently signed in profile in the Norton Password Manager Options dialog box The following options are available Options Profile Name Password Identity Addresses Credit Cards Security Level Managed Passwords Ignored Passwords Ignored Quick Fill Sites Enable or disable startup options See Set a profile s general options on page 124 Change a profile account name or region or back up and restore profile data See Change profile information on page 124 Change your profile password See Set up a Norton Password Manager profile on page 152 Change the name that is associated with this profile Add change or remove a home work or other address See Change profile addresses on page 126 Add change or remove a credit card See Change profile credit cards on page 127 Change the security level for Norton Password Manager See Set Norton Password Manager options on page 123 View or remove the Windows programs and Web sites for which Norton Password Manager provides your password See View or delete managed passwords on page 129 View or remove the Windows programs and Web sites for which Norton Password Manager does not provide your password
195. mon procedures 282 293 corrupt registry files 291 294 emergency procedures 19 lost subdirectories 307 314 operating system files 290 291 startup data 282 294 unbootable hard disk 305 307 recovery methods 309 procedures 303 331 Recycle Bin files deleted by Fast amp Safe Cleanup 34 357 358 Index Recycle Bin continued options Fast amp Safe Cleanup 115 Norton Protection 108 protected by Norton Protection 35 215 red indicator in Norton CleanSweep 254 299 registering your software 50 registry optimization 237 recovering corrupt 291 292 reminders Norton CleanSweep backups 113 removing See also uninstalling unused files and programs 253 unwanted programs 255 Repair History Norton WinDoctor 207 One Button Checkup 77 Repair Wizard 186 repairing cross linked files 305 disk problems 20 general hardware problems 283 286 infected files in Windows 2000 XP 189 in Windows 98 98SE Me 188 viruses 37 with One Button Checkup 74 repairs exporting One Button Checkup 77 undoing in One Button Checkup 77 viewing One Button Checkup 75 reports Norton CleanSweep Master Log 113 System Information 249 Rescue Disks button main window 63 creating 82 creating folder on hard disk 83 disabling Auto Protect 83 failure to start from 277 hard disk recovery 305 not current 87 supported platforms 82 testing 85 troubleshooting 277 updating 85 using 87 restarting in DOS 17 18 Windows in safe mode 295 Restore Wizard 34
196. mple if Windows is in C WINDOWS type C then press Enter Then type CD WINDOWS then press Enter 5 Type the following commands then press Enter after each one command attrib h r s system dat command attrib h r s user dat 6 Rename system dat and user dat to system bak and user bak by typing the following commands then pressing Enter after each one ren system dat system bak ren user dat user bak 7 Type the following commands then press Enter after each one copy system rsc system dat copy user rsc user dat 8 Remove the Rescue Disk from drive A and restart your computer If the problem persists reinstall Windows to recreate your Windows 98 or Windows Me registry files 294 Troubleshooting If you cannot recover startup data Troubleshoot problems with Disk Editor The DOS based Disk Editor program lets you do the following Access data on a damaged floppy disk Recover files on a disk that appears empty Recover a formatted or severely damaged disk Repair a disk with incorrect media descriptor byte information Recover lost or damaged directories Recover overwritten files Recover corrupt registry files Recover an inaccessible disk The Norton SystemWorks User s Guide PDF on the CD contains instructions for using Disk Editor For more information see Access the User s Guide PDF on page 90 Troubleshooting 295 Troubleshoot Norton AntiVirus Troubleshoot Norton AntiVir
197. n Password Manager Options dialog box click Ignored Passwords 4 To remove a program or site from the list select it then click Remove 5 Click OK Create multiple profiles You can create separate accounts in Norton Password Manager that have different master passwords If you have created multiple accounts you will be prompted to select the account that you want to use To create another profile 1 Doone of the following On the left side of the main window click Password Manager gt Status amp Settings then click Create New Profile If you are signed in click Current Profile then click New Profile On the left side of the main window click Password Manager gt New Profile See Set up a 2 Follow the setup wizard instructions to add a profile Norton Password ID password name address and other private Manager profile information on page 152 The completed profile is added to the Norton Password Manager profile list 164 Maintaining password security Create multiple profiles Change to a different profile See Create If you have created more than one Norton Password multiple profiles Manager profile you can select which one to use on page 163 To change to a different profile 1 5 Do one of the following In the Windows system tray right click the Norton Password Manager icon On the left side of the main window click Password Manager gt Status amp Settings gt
198. n press Enter The Save dialog box appears Remove your disk from drive A and insert the disk to which you want to write n the text box type a drive letter followed by a file name then press Enter n the confirmation box click Yes to write the file out A Copying progress box appears for the duration of the copy function Repeat steps 2 to 10 for each of the files that you want to recover from a physical disk When Disk Editor cannot access the disk as a logical disk you can still lift individual clusters starting with the first cluster of the file This is possible because Disk Editor can work with clusters instead of sectors Disk Editor 319 Lift data from a damaged hard disk To extract clusters from a physical disk Try each of the following methods in the order in which they are listed Search for the file See Method 1 Find the starting name cluster by searching for the file name on page 319 Browse all See Method 2 Find the starting directories cluster by browsing all of the directories on page 320 Search for text See Method 3 Search for unique within a file text in the file on page 321 Method 1 Find the starting cluster by searching for the file name See Start Disk Editor on page 303 When the directory structure of a disk is still intact you can find the starting cluster number by searching the disk for the directory entry of the file wh
199. n the browser or program then release the mouse button The text should appear in the destination Internet or program box 5 Ifyou need to change the information that appears in Form Assistant click Click here to edit profile options Manage your profile information Norton Password Manager includes a utility that backs up profile information to an external file You can use this file as a safety backup and to transfer your information to Norton Password Manager on a different computer Norton Password Manager encrypts all profile data files The data that you back up cannot be read or decrypted by other programs 162 Maintaining password security Manage your profile information Back up or restore your profile information Norton Password Manager maintains your private profile data in a database You can back up the profile by exporting the data to an external encrypted file You can also use this export import feature to migrate your profile information to a different profile or to another licensed installation of Norton Password Manager To back up the profile database 1 On the left side of the main window click Password Manager gt Status amp Settings gt Current Profile 2 Inthe lower right of the window click Modify 3 On the left side of the Norton Password Manager Options dialog box ensure that Profile Name is selected 4 In the Profile Name dialog box click Backup Data 5 Type a file name selec
200. nable or disable Connection Keep Alive 137 Set Connection Keep Alive options eeeeeeeeee 38 Reverting your hard disk About Norton GoBack eccccccccccrerresr 41 About reverting a disk oo eseessessesseeeseeseesneereeeseeenees 142 Start Norton GoBack wesssesscccceuecsesuccccensassysascccenvanvessedecenes 143 Revert your hard disk esssesessseesseeseecseeeseeeseeenseeees 43 Disable or enable Norton GoBack 0 esceseeseeeeeeees 46 Hide show the Norton GoBack Windows system AT AY ICOM eed ch A E Geran nate 47 Maintaining password security About profiles and passwords ssssesseceeeeeeeees 50 Set up a Norton Password Manager profile 152 Access Norton Password Manager eses 56 Fill in forms with Norton Password Manager 159 Manage your profile information 161 Create multiple profiles 0 ceceeseessesseeseesteeseeseeeees 163 Keeping current with LiveUpdate About program Updates ccecce 165 About protection Updates ccccccscssecsseesseesseesseessees 166 Obtain updates using LiveUpdate ou eeeeseeeeeeee 167 When you Should update 0 ccccceccsecsecsecsseesseesseenses 167 Set LiveUpdate to Interactive or Express mode 168 Run LiveUpdate automatically 0 eseseseesseeeeees 170 About your subscription oo eeceesseesesseeseesseeseeseesnees 172 Norton AntiVirus Protecting disks files and data from viruses Ensure that protection settings are enabled
201. nal terms of any quote order acknowledgment or similar communications etween the parties This Agreement shall erminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and imitations on liability shall survive ermination Software and documentation is delivered Ex Works California U S A or Dublin reland respectively ICC INCOTERMS 2000 This Agreement may only be modified by a License Module that accompanies this license or by a written document that has been signed y both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Authorized Service Center Postbus 1029 3600 BA Maarssen The Netherlands or iii Symantec Customer Service 1 Julius Ave North Ryde NSW 2113 Australia This Software utilizes the Standard Template Library a C library of container classes algorithms and iterators Copyright 1996 1999 Silicon Graphics Computer Systems Inc Copyright 1994 Hewlett Packard Company Contents Chapter 1 Section 1 Chapter 2 Chapter 3 Responding to emergencies If your product won t install oo estes 14 If your computer Won t Start es esesseesseeeseeseeseeeseeess 15 If your disk i
202. nd support Web SILC ETEEN E ENE SETE ENTE T Troubleshoot Rescue Disks we Troubleshoot Norton SystemWorks sses 280 Troubleshoot Norton Utilities o oo 281 Troubleshoot disk errors in Windows 98 Me 282 Repair general hardware problems sssseseee 285 12 Contents Appendix A If you cannot recover startup data sess 290 Troubleshoot Norton AntiVirus se 295 Troubleshoot Norton CleanSweep eee 299 Troubleshoot Norton Password Manager 301 Disk Editor Start DISK HOON sossun iesen 303 Recover an unbootable hard disk cesses 305 Recover lost subdirectories from a corrupt IRE GLORY Sssseccsietsesttheesesteas ra ie a AE NR 307 Lift data from a damaged hard disk 0 eee 314 Repair cross linked files u 326 Service and support solutions Glossary Index If you have an emergency read these sections to try to find the solution to your problem Common problems include Virus threats Trouble restarting your computer Lost or missing files Possible disk damage If you purchased this product to address any of the problems listed above read these sections first Immediate installation of the product may not always provide the best solution to your problem 14 Responding to emergencies If your product won t install If your product won t install See If your computer won t start on page 15 You must be running Windows in order to install
203. nding to emergencies Create Emergency Disks Create Emergency Disks See If you need to use Emergency Disks on page 26 Emergency Disks are used to start your computer in case of a problem If your computer can start from a CD you can use the product CD in place of Emergency Disks and do not need to create them If you downloaded the software or do not have a CD the program for creating Emergency Disks NED exe is included in the download Navigate to the location to which you downloaded the software and begin with step 3 of these instructions If you cannot start your computer from a CD you can use these instructions to create Emergency Disks on another computer or go to http www symantec com techsupp ebd html and download the Emergency Disk program Follow the instructions included in the download to create the Emergency Disks You will need several formatted 1 44 MB disks To create Emergency Disks from the CD 1 Insert the CD into the CD ROM drive Click Browse CD Double click the Support folder Double click the Edisk folder Double click NED exe In the welcome window click OK Nou FUN Label the first disk as instructed and insert it into drive A Click Yes 9 Repeat steps 7 and 8 for the subsequent disks oO 10 When the procedure is complete click OK 11 Remove the final disk from drive A 12 Test the first disk in the set to ensure that you can restart your computer with it 13 Store the Eme
204. ng from CD 20 65 Norton File Compare 33 Norton GoBack accessing 143 and Wipe Info 243 bin file 55 Boot menu 144 booting from floppy disks 145 clearing history 145 Custom Install 53 disable from Boot Menu 146 disabling 146 Norton Password Manager accessing 156 and Internet forms 159 automatic form filling 159 automatic program updates 39 credit card wizard 39 disabling 73 enabling 158 features 39 filling forms manually 161 with Quick Fill 160 frequently asked questions 301 Internet passwords 151 main window 156 157 managing information 161 master passwords 150 options 123 password strength feature 39 profiles 163 recorded sites 163 remembered sites 163 security levels 160 security of passwords 161 starting 156 strong passwords 151 tasks 159 troubleshooting 301 Web form recognition 159 Windows system tray icon 39 Easy Install 53 enabling 146 features 40 141 icon Windows system tray 147 installing 54 logging safe points 142 reverting process 141 system requirements 44 uninstalling 57 when to revert disks 142 Norton Optimization Wizard 32 239 Norton Protection 35 215 Norton Registry Tracker 33 Norton System Doctor about 32 197 200 alarms 199 enabling and disabling 70 features 199 sensors 199 starting with Windows 110 startup options 109 when to use 200 Norton SystemWorks CD based utilities 20 65 custom installation 47 Extra Features 31 65 general options 106 Help amp Su
205. ng system files 290 291 startup data 287 290 startup recovery procedures continued repairing general hardware problems 283 286 submitting files to Symantec 192 subscription to product updates 172 summary of product features 29 Symantec Pre Install Scanner 14 Symantec Security Check extra feature 31 66 Symantec Security Response newsletter 92 Web page 68 Web site 92 Symantec service and support Web site 275 Symantec Web accessing 66 features 31 Symantec Security Check 31 Tech24 com 31 Symantec Web sites 91 connecting to 68 look up viruses 194 system correcting setup data 286 287 crash 16 System Information 33 249 accessing 250 Windows desktop shortcuts 64 system requirements Norton GoBack 44 Norton SystemWorks 42 system See computer system status checking 78 system tray icons See Windows system tray T Tech24 com 31 66 Technical Support 91 333 threats categories of 119 expanded detection of 37 found by manual scan 185 malicious 71 timeout protection 176 toolbar displaying Norton AntiVirus from 68 Trojan horses found during a scan 186 troubleshooting 275 Csinject files 300 Norton AntiVirus 295 Norton CleanSweep 299 299 300 Norton Password Manager 301 Norton SystemWorks 280 Norton Utilities 281 recovering erased files 215 219 Rescue Disks 277 U UnErase DOS version 282 on Emergency Disks 17 UnErase Wizard 35 accessing 218 219 and Windows 2000 XP 216 features 216 running from CD 20 65 Un
206. ng the Norton Protected Recycle Bin or the UnErase Wizard and you have Norton GoBack installed consider using Norton GoBack to revert your disk to an earlier state when you knew the file existed See Reverting your hard disk on page 141 About Norton Protection The Norton Protected Recycle Bin protects the following types of files Files that are deleted while you are using the command line Files that are created and deleted by Windows applications 216 Recovering missing or erased files About UnErase Wizard Older versions of files that you modify and overwrite If the standard Windows Recycle Bin is not enabled Norton Protection also protects files that would otherwise be under Recycle Bin protection Files that are shared on a network or stored on a network server and files that were deleted while you were using your computer in DOS mode rather than Windows are not protected The Windows 2000 XP operating systems only track ownership and rights on NTFS volumes With NTFS volumes you are told how many files are yours before you purge them If you delete a file on a FAT FAT32 drive the system does not differentiate between your files and those belonging to another user When you purge your files the system also purges all the files to which the other user has access which includes all files on FAT FAT32 volumes About UnErase Wizard amp See Recover a file with UnErase Wizard on page 217
207. ng the file If you have an active Internet connection selecting the virus name opens the Symantec Web page that describes the virus To close the alert Click OK 189 190 What to do if a virus is found If a threat is found by Worm Blocking If the file cannot be repaired you receive two alerts one telling you that Auto Protect was unable to repair the file and another telling you that access to the file was denied See If Norton You can set your Auto Protect options to try to AntiVirus places quarantine any infected files that it cannot repair If you Mesin i do this you are informed if any files are quarantined Quarantine on page 192 To resolve problems with unrepaired files 1 Runa full system scan on your computer to ensure that no other files are infected See If a virus is 2 Follow the recommended actions in the Repair Wizard found during a to protect your computer from the infected files scan on page 186 If a threat is found by Worm Blocking See Ensure that If a program tries to email itself or email a copy of itself protection settings jt could be a worm trying to spread via email A worm can ses oo on send itself or a copy of itself in an email message without itt any interaction with you Worm Blocking continually scans outgoing email attachments for worms If it detects a worm you receive an alert telling you that a malicious worm was found The alert presents you with options and asks yo
208. not Disk Editor s status line should display lt EOF gt which marks the ast cluster in the file or the number for the next cluster If it is marked lt EOF gt you have found the first and last cluster of the file You can write the cluster to disk See To write the clusters to disk on page 326 8 Ifthe cluster label has the cluster number of the next cluster in the file use the PageDown and Tab keys to move to that cluster and select it 324 Disk Editor Lift data from a damaged hard disk Remember to use the Cluster label on the status line as the cluster number reference 9 Record the number that is indicated by the Cluster label on the status line next to the file name on your Files To Recover list Unless the file is composed of multiple cluster chains the next cluster is usually immediately to the right of the current cluster If this cluster position is marked with lt EOF gt it is the last cluster of the file You can write the cluster to disk See To write the clusters to disk on page 326 10 Continue finding and recording clusters for the file until you find the lt EOF gt marker 11 Compare the number of clusters that you recorded from the FAT with the number that you calculated earlier by dividing the file size by the cluster size then do one of the following If they are not the same double check your calculations or try this procedure again If they are the same you can write the clusters t
209. ns You can specify how long to retain a record of One Button Checkup repairs in One Button Checkup Advanced Options To set One Button Checkup Repair History options 1 Inthe One Button Checkup Details pane click Options 2 Click Advanced Options 104 Options Set Norton SystemWorks options 3 On the Repair History tab indicate the duration for the Repair History Your options are Days Type the number of days Number of Repairs Type the number of repairs before One Button Checkup deletes the history Forever Click Forever if you want to keep a record of all repairs 4 To view the history of a previous One Button Checkup repair click View History See Customize One Button Checkup Repair History on page 96 5 When you ve made your selections click OK Set Norton SystemWorks options The default settings for Norton SystemWorks provide a safe automatic and efficient way of protecting your computer and maintaining its performance On the Options menu in the Norton SystemWorks main window you can access options for Web Tools One Button Checkup Norton AntiVirus Norton Utilities and Norton CleanSweep You change Norton SystemWorks general settings on the tabs in the Norton SystemWorks Options dialog box Options 105 Set Norton SystemWorks options To set Norton SystemWorks general options 1 On the Options menu click Norton SystemWorks 2 Inthe Norton SystemWorks Options dialog box c
210. ntents of files before you delete them You can add domain names or URLs to a list so that Web Cleanup doesn t select them for deletion again Certain types of files such as cookies store personal data You might want to keep these files to save the effort of repeatedly logging onto a frequently used secure site However this personal data could be the target of hackers or other malevolent programmers 132 Improving Web browsing and connectivity About Web Cleanup With Web Cleanup you can Automatically delete all unnecessary Web files and related data items with Quick Clean View individual files and other Internet items to save or delete with Advanced Cleanup Delete unnecessary Web files See View Web Cleanup files on page 132 Quick Clean scans for files that are typically left behind after Internet browsing These include Internet history and cache files and cookies At the completion of the scan you have the option to delete all of the files that were found during the scan If you want to see more information about the files before they are deleted you can select them individually using Advanced Cleanup To delete unnecessary Web files 1 On the left side of the main window click Web Tools gt Web Cleanup 2 Click Begin Quick Clean Quick Clean scans your computer and displays a summary of files and other Internet items that can be deleted 3 Click Cleanup Now to delete all of the summarized
211. ntiVirus provides password protection for your option settings You can enable change and reset a password so that unauthorized users cannot tamper with your settings All of the options are organized into three main categories The options contained under each category are as follows System Auto Protect Manual Scan Internet Email Instant Messenger LiveUpdate Other Threat Categories Inoculation Windows 98 98SE Me Miscellaneous This section does not describe how to change the individual options but gives a general description of what they do and how you can find them For specific information about a particular option check the online Help About System options The System options control scanning and monitoring of your computer You use System options to determine what gets scanned what the scan is looking for and what Options 117 Customize Norton AntiVirus happens when a virus or virus like activity is encountered With higher levels of protection there can be a slight trade off in computer performance If you notice a difference in your computer s performance after installation you may want to set protection to a lower level or disable those options that you do not need The System options that you can set are as follows Auto Protect Determine if Auto Protect starts when you start your computer what it looks for while monitoring your computer and what to do when a virus is found Auto Pr
212. number 14 is represented as the letter E as in OEh in the hexadecimal system In Wipe Info options you can specify values from 00 to FF representing numbers from 0 to 255 respectively You can type the value using a number or a character from A to F About the Government Wipe process When you select Government Wipe Wipe Info does the following Overwrites the data with 00s Verifies the 00 overwrite Overwrites with FFs Eliminating data permanently 245 Set Wipe Info options Verifies the FF overwrite Writes a random value or a value that you choose from 00 to FF Verifies the random overwrite Reverifies the random overwrite to ensure that it was written correctly Repeats as many times as you specify up to 100 Set Wipe Info options You can specify how Wipe Info handles hidden read only and system files You can also specify the type of wipe to use The following wiping methods are available Fast Wipe Overwrites the data that is being wiped with the hexadecimal value of your choice Government Wipe Combines several wiping and overwriting processes to conform to specifications in DoD United States Department of Defense document 5220 22 M National Industrial Security Program Operating Manual for the ultimate security level when eliminating data from digital media See About the Government Wipe process on page 244 To change Wipe Info options in Windows 2000 XP 1 On the
213. o disk See To write the clusters to disk on page 326 Method 2 Find the rest of the clusters without the file size See Start Disk Editor on page 303 Unless the disk is very fragmented the rest of the clusters of the file should be near and after the starting cluster Locate the rest of the file by browsing near the starting cluster or search for text that appeared somewhere after the starting cluster This procedure works best for text files To find the rest of the clusters without the file size 1 Start Disk Editor 2 On the Object menu click Cluster 3 In the Select Cluster Range dialog box in the Starting Cluster text box type the starting cluster number from your Files To Recover list then press Enter Disk Editor displays the contents of the starting cluster in Hex View 4 Onthe View menu click As Text Disk Editor 325 Lift data from a damaged hard disk 5 Scroll to the next cluster using the PageDown and DownArrow keys The cluster markers on the screen not on the status line differentiate cluster numbers 6 When you find a cluster that belongs to the file record the cluster number that is displayed next to the Cluster label on the status line on your Files To Recover list Record the number next to the name of the file to which the cluster belongs 7 Using the data in the newest cluster to figure out what should be in the next cluster continue browsing for clusters until you have found
214. o Windows 2000 XP you must uninstall Norton SystemWorks first and then reinstall after the upgrade is complete 42 Installing Norton SystemWorks System requirements Operating system Your computer must also meet the following minimum requirements System requirements Windows 98 98SE Me Windows 2000 Professional Edition Windows XP Professional Home Edition Service Pack 1 Windows XP Tablet PC and Media Center Editions 133 MHz processor for Windows 98 150 MHz processor for Windows Me 32 MB of RAM 125 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 1 with Service Pack 2 or later 5 5 recommended 133 MHz or higher processor 64 MB of RAM 85 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 1 with Service Pack 2 or later 5 5 recommended 300 MHz or higher processor 128 MB of RAM 85 MB of available hard disk space CD ROM or DVD ROM drive Internet Explorer 5 1 with Service Pack 2 or later 5 5 recommended amp If you are installing on Windows 2000 XP you must install with administrator privileges Supported email clients Email scanning is supported for any standard POP3 compatible and SMTP compatible email client including Microsoft Outlook Express version 4 5 or 6 Microsoft Outlook 97 98 2000 XP Netscape Messenger version 4 Netscape Mail version 6 Installing Norton System
215. o be repaired by a qualified service center Error 129 indicates that a disk is physically damaged and that no recovery is possible using Norton Utilities DOS tools Disk Editor classifies a disk as either a logical ora physical disk If a disk can be accessed as a logical disk Disk Editor uses clusters which are usually composed of four or more sectors as the smallest data allocation units This makes manual recovery easier Disk Editor treats severely damaged disks as physical disks automatically Disk Editor lets you access data around the damaged areas cluster by cluster file by file This way you can recover critical data files that you have not backed up and cannot do without 315 316 Disk Editor Lift data from a damaged hard disk Data recovery procedures To lift data from a corrupt or physically damaged hard disk use the following procedures Identify the disk type If the disk is being accessed asa logical disk extract data If the disk is being accessed as a physical disk extract clusters Find more lost clusters See Determine whether Disk Editor is accessing your disk as a logical or physical disk on page 316 See Extract data from a logical disk on page 317 See Extract clusters from a physical disk on page 318 See Find the rest of the clusters on page 322 Once you fix the problem make sure that a virus is not causing it Determine whether Disk Ed
216. o enable or disable Safety Sweep 1 On the Options menu click Norton CleanSweep 2 On the Safety Sweep tab in the Safety Sweep group select one of the following On Off 3 Click OK 254 Removing unwanted files and programs Use Fast amp Safe Cleanup Identify files that are safe to remove Safety Sweep provides the following indicators that tell you how safe it is to remove various files Green indicator The file is safe to remove When Safety Sweep is on Norton CleanSweep lets you remove files with green indicators Yellow indicator The file should be deleted with caution Red indicator The file is in use or protected and cannot be removed You cannot change the status of a file that is marked red See can t delete files that Norton CleanSweep has marked red on page 299 Use Fast amp Safe Cleanup See Set Fast amp Norton CleanSweep Fast amp Safe Cleanup finds and Safe Cleanup deletes specific file types that are safe to remove such as options on temporary files Internet browser cache files and files in the Windows Recycle Bin You can use Fast amp Safe Cleanup any time to free hard disk space instantly and on a regular schedule to keep your disk free of clutter page 114 db If you are connected to the Internet close your browser before you run Fast amp Safe Cleanup To use Fast amp Safe Cleanup 1 On the left side of the main window click Norton CleanSweep gt
217. o signal that an error has occurred or that there is a task that requires immediate attention such as a system crash or a Virus Alert A shortcut icon that points to an original object such as a file folder or disk A protocol that is used by some network devices such as printers and servers to communicate A data pattern that is characteristic of an Internet attack Intrusion Detection uses attack signatures to distinguish attacks from legitimate traffic To transfer certain programs and data between two handheld devices using built in infrared technology 338 Glossary boot record bootable disk cache cache file compressed file connection based protocol connectionless protocol cookie denial of service attack DHCP Dynamic Host Configuration Protocol dial up A sector at the start of a disk that describes the disk sector size cluster size and so on On startup disks the boot record also has a program that loads the operating system A disk that can be used to start a computer A location on your disk in which data is stored for reuse A Web browser cache stores Web pages and files such as graphics as you view them A file that is used to improve the performance of Windows A file whose content has been made smaller so that the resulting data occupies less physical space on the disk A protocol that requires a connection before information packets are transmitted
218. omputer in an encrypted format The setup process includes creating a strong profile password and then adding other private information Later when you are browsing the Web or running Windows programs you can add logon information for Web sites and programs that require you to log on You must create a profile before you can begin using Norton Password Manager You can add more information to a profile at any time To set up a Norton Password Manager profile 1 Doone of the following In the Windows system tray right click the Norton Password Manager icon then click Create New User Profile On the left side of the main window click Password Manager gt Status amp Settings then click Create New Profile If you are signed in click Current Profile then click New Profile 2 Inthe Profile Name window type a unique name for the profile select a country or region then click Next If you have already created a profile and backed it up you can restore its data to the new profile Maintaining password security 153 Set up a Norton Password Manager profile 3 In the Password window type a password confirm the password by typing it again then type a password hint The hint should help you remember your password See Change profile You can change a profile name or password later Passwords on page 125 4 Click Next See Change profile 5 In the Identity window type the name that you want identity on to use for
219. on Disk Doctor main window click Options 4 Click a tab to adjust the associated options For more information see the online Help 5 When you re finished click OK Find and fix Windows problems Norton WinDoctor diagnoses and repairs the most common types of Windows problems You can tailor the repair process to your own needs by selecting which tests to run and which problems to fix Finding and fixing problems 207 Find and fix Windows problems Norton WinDoctor does the following Inspects everything that s required for Windows to run properly and keeps Windows running at peak efficiency Checks for components that are needed by the programs that you run in Windows Displays an easy to read report that lists the problems that it found the problems that it fixed and the severity of each problem Lets you tailor the repair process You can specify which problems to fix and how to fix them Or you can choose to fix all of the found problems automatically and let Norton WinDoctor take care of everything Run Norton WinDoctor when you receive a Windows problem alert or run it regularly to keep your Windows operating system free of accumulated errors To find and fix Windows problems 1 On the left side of the main window click Norton Utilities gt Find and Fix Problems 2 Click Norton WinDoctor 3 Select an action to perform Your options are Perform all Norton Performs all available sc
220. on for options In the password dialog box type a password Click OK 122 Options Set Wipe Info options Set Wipe Info options Fast Wipe Government Wipe You can specify how Wipe Info handles files with hidden read only and system attributes You can also specify the type of wipe to use The following wiping methods are available Overwrites the data that is being wiped with the hexadecimal value of your choice Combines several wiping and overwriting processes to conform to specifications in DoD United States Department of Defense document 5220 22 M National Industrial Security Program Operating Manual for the ultimate security level when eliminating data from digital media See About the Government Wipe process on page 244 See About hexadecimal values on page 244 To change Wipe Info options in Windows 2000 XP 1 On the left side of the main window click Norton Utilities gt System Maintenance 2 Inthe right pane click Wipe Info 3 In the Wipe Info window on the View menu click Options 4 On the General tab select the options for Read only System and Hidden file types 5 On the Wipe Type tab select the type of wipe that you want to perform Your options are Fast Wipe Government Wipe 6 Inthe Hex Value text box type the hexadecimal values that Wipe Info should use when it overwrites the wiped files space 7 Inthe Times to Perform This Wipe text box type the nu
221. on report in Windows 98 Me 1 In the Speed Disk window click Properties gt Fragmentation Report 2 Inthe Fragmentation Report window in the left pane select a folder The list of files that are inside of the selected folder shows the following File name Percent optimized 100 means that the file is unfragmented Number of file fragments if any Number of clusters that the file occupies Improving a computer s performance 235 Customize Speed Disk Customize Speed Disk During optimization Speed Disk places files in the best locations for efficient access and flexible growth However there may be situations in which you need to ensure that certain files are placed in specific areas on the disk so that they are accessed first or have room to expand without becoming fragmented Speed Disk provides options that let you customize the following aspects of the disk optimization process Schedule optimizations for individual volumes that are based on time or threshold of fragmentation Adjust the system resources that are used by Speed Disk in relation to other running processes Customize the optimization for each disk Run Speed Disk in the background to optimize volumes at preset times Record optimization events to the system Event Log Speed Disk stores the optimization options that you choose for each disk so you do not need to reset options each time that you optimize unless you want to change them
222. ons 117 348 Index backing up files before repair 119 Norton Password Manager data 161 162 Backup Wizard 34 255 269 backups deleting unwanted 270 files Norton CleanSweep Backup Wizard 34 Norton CleanSweep reminder 113 Norton Password Manager 162 Bloodhound technology about 38 options 117 Boot menu booting from floppy disk 145 booting from hard disk 144 booting Auto Protect failure to load 295 changing boot sequence 278 floppy disk drive fails 278 Rescue Disks fail 277 to revert a hard disk 144 C cache excluding from Web Cleanup 136 files removing 263 CD based utilities Fast amp Safe 65 Norton Disk Doctor 65 Norton WinDoctor 65 UnErase Wizard Windows 98 Me 65 Wipe Info 65 CD ROM CD based utilities 20 drive starting from 15 changing Norton SystemWorks settings 96 scan schedules 182 checking disks with Norton Disk Doctor 202 for recoverable files with UnErase 219 version number 59 Windows problems with Norton WinDoctor 207 color in Speed Disk optimization map 232 used by Safety Sweep 254 common recovery procedures corrupt registry files 291 294 details 282 293 computer correcting setup data 286 287 emergency procedures 13 information viewing 249 computer history Norton GoBack clearing 145 reverting 145 connecting to the Internet automatically 170 Connection Keep Alive about 137 enabling and disabling 137 features 36 ISP support 137 settings 138 viewing status 138 Windows system tr
223. or On the Object menu click Cluster In the Select Cluster Range dialog box in the Starting Cluster and Ending Cluster text boxes type the starting cluster number of the first file name from your Files To Recover list then press Enter 4 On the Tools menu click Write Object To In the Write dialog box select To A File then press Enter The Write Object To File dialog box appears Insert a blank floppy disk into drive A or drive B Type the drive letter of the drive that contains the blank floppy disk followed by a file name for the file that was created with the clusters that you have found then press Enter For example A MYFILE DOC A confirmation dialog box appears that asks if you want to write the file out Click Yes The write progress screen appears for the duration of the write operation Repeat steps 2 through 7 for each cluster in your Files To Recover list and when you get to step 7 use the same file name This causes a message box to appear which tells you that the file already exists 10 Press Enter to append the file Repair cross linked files When Norton Disk Doctor or ScanDisk examines a disk it might report that two or more files are cross linked When two or more usually only two files are cross See Check your disk with Norton Disk Doctor on page 202 Disk Editor Repair cross linked files linked they are sharing the same cluster or chain of clusters The cross linkage c
224. orton WinDoctor displays an easy to read report of the problems that it found Problems are listed by problem type in the order of severity There are three levels of severity A problem that is unlikely to affect your use of the computer but should be repaired to keep your system uncluttered For example you may have a reference to a file in the registry that has been moved or deleted A problem that would be an annoyance to you but probably won t interfere with the most important tasks that you perform For example if an application shortcut refers to a file that is missing or has been moved you would not be able to launch that application from the shortcut A problem that can block you from using your computer or could result in data loss For example if a file that is required to run an application is missing or corrupt Do not use UnErase if you purchased Norton SystemWorks to recover files or because you suspect that your computer is infected with a virus Before you proceed read the emergency procedures See Responding to emergencies on page 13 When you erase a file using Windows Explorer Windows keeps a temporary copy of the file in the Recycle Bin However Windows does not detect files that were erased or overwritten by applications that are running in Windows erased from a command prompt or deleted using a permanent method such as using Shift Delete If you are unsuccessful in recovering a file usi
225. ory pointers within each recovered directory To adjust the parent directory pointers within each recovered directory 1 Select one of the recovered directory entries then press Enter You should see the contents of the directory with the an first two entries being and 2 In the Cluster field for the entry type 0 3 On the Edit menu click Write Changes then press Enter 314 Disk Editor Lift data from a damaged hard disk 4 Inthe Write Changes dialog box press Enter to write the change 5 Select the entry again then press Enter This confirms the link by returning you to the root directory and puts you where you need to be for the next recovered directory 6 Repeat steps 1 to 5 for each of the recovered directories Use Norton Disk Doctor to clean up any lost clusters that were left on your disk If you save the lost clusters as files you can examine them and recover any additional lost files Simply rename the files that you want and delete the rest Norton Disk Doctor uses the file naming scheme FILE0000 _DD FILEO0001 _DD and so on for the file names that represent lost clusters Now that you have recovered the directories re create the directories that they originally resided in and move them back You do not have to worry about the directories being re created in the same spot Windows now avoids the bad area on the disk Lift data from a damaged hard disk Extracting dat
226. otect options also include Bloodhound Advanced and Exclusions subcategories Bloodhound is the scanning technology that protects against unknown viruses Use these options to set its level of sensitivity in Auto Protect Advanced options determine the activities to be monitored when scanning for virus like activities and when scanning floppy disks m Exclusions specify the files that should not be scanned by file name extension or by specific file name Be careful not to exclude the types of files that are more likely to be infected by viruses such as files with macros or executable files Manual Scan Determine what gets scanned and what happens if a virus or threat is found during a scan that you request Manual Scan options also include Bloodhound and Exclusions subcategories About Internet options Internet options define what happens when your computer is connected to the Internet You use Internet options to define how Norton AntiVirus should scan email and instant messenger attachments enable Worm Blocking and determine how updates should be applied with LiveUpdate 18 Options Customize Norton AntiVirus Option The Internet options you can set are as follows Description Email Instant Messenger LiveUpdate Enable email scanning and Worm Blocking and define how Norton AntiVirus should behave while scanning email messages Scanning incoming email messages protects your computer ag
227. oth the threat and the infected file Select Delete if Repair is not successful Replace the deleted file with the original program file or backup copy If the virus Trojan horse or worm is detected again your original copy is infected Stops the current operation to prevent you from using an infected file This action does not solve the problem You will receive an alert the next time that you perform the same activity Adds the file that is suspected of containing a threat to the Exclusions list When you add a file to the Exclusions list the file is excluded from any future virus scans unless you remove it from the list Select this option only if you know that the file does not contain a virus Continues the current operation Select this option only if you are sure that a virus Trojan horse or worm is not at work You will receive an alert again If you are not sure what to do select Do not open the file but leave the problem alone If a file cannot be repaired you receive an alert telling you that the repair was not made and recommending that you quarantine the file You have the same options as those listed in the table with the exception of Repair the infected file If you are using Windows 2000 XP If a virus is found and either repaired or automatically deleted by Auto Protect in Windows 2000 XP you receive an alert telling you which file was repaired or deleted and which virus Trojan horse or worm was infecti
228. ou can delete Web sites and Windows programs from this list Maintaining password security 151 About profiles and passwords About strong passwords A strong password is your best defense against identity theft That is why it is important for you to create the strongest possible profile password When you create a profile password Norton Password Manager assists you If the password that you type is less than seven characters Norton Password Manager displays a message that prompts you to type more characters A strong password has the following characteristics At least seven characters At least one capital letter At least one lowercase letter At least one numeral 0 through 9 Atleast one symbol for example amp Although you can create a profile password with as few as seven characters a longer password is more secure 152 Maintaining password security Set up a Norton Password Manager profile Set up a Norton Password Manager profile See Back up or restore your profile information on page 162 To use Norton Password Manager you must create at least one profile The only information that is required in a profile is a unique profile name and country or region You can create multiple profiles but you must set up each profile with this same setup process To make a profile useful you should add as much information as possible to it The information is safely stored on your c
229. ox click Details page 202 3 Click Print 4 Specify the output type for the test results Your options are Print to Printer Print the report to the printer that you select To specify printer options click the open folder icon Print to File Save the test results in a text file with the name and location that you specify To specify a file name click the open folder icon 206 Finding and fixing problems Types of Norton Disk Doctor tests Types of Norton Disk Doctor tests See Use online Help on page 89 Norton Disk Doctor checks your disk s physical surface for abnormalities that would affect the data storage on your disk Norton Disk Doctor moves any data that it can from damaged areas of the disk to undamaged areas It also marks the damaged areas so that your computer won t attempt to store data there in the future For more information see the online Help Customize Norton Disk Doctor See Use online Help on page 89 In Norton Disk Doctor you can customize how repairs are handled if Norton Disk Doctor runs a disk check on startup its appearance during disk examinations how thoroughly it should examine a disk and what tests should be run or skipped In Windows 2000 XP most options are built in and are not configurable To customize Norton Disk Doctor 1 On the left side of the main window click Norton Utilities gt Find and Fix Problems 2 Click Norton Disk Doctor 3 In the Nort
230. pport menu 63 installation 47 main window features 62 memory resident programs 63 orton CleanSweep 34 Norton GoBack 40 Norton System Doctor 70 109 Norton Tray Manager 63 orton Utilities 32 One Button Checkup 31 Options button main window 63 options Norton CleanSweep 69 Rescue button 63 shortcuts 63 starting 61 Symantec Security Check 31 Symantec Web 66 system requirements 42 uninstalling 56 Norton SystemWorks features Connection Keep Alive 36 Symantec Web 31 Tech24 com 31 Web Cleanup 31 36 Norton Tray Manager about 63 Connection Keep Alive icon 137 138 Norton CleanSweep icons 69 Windows system tray icons 63 Norton Utilities CD based utilities 20 DOS recovery procedures 303 331 tools 33 DOS based programs 282 Image 33 Index Norton Utilities continued Norton Disk Doctor 32 Norton File Compare 33 Norton Optimization Wizard 32 Norton Protection 35 Norton Registry Tracker 33 Norton System Doctor 32 Norton WinDoctor 32 Recycle Bin protection 35 Speed Disk 32 System Information 33 250 tools 32 UnErase Wizard 35 Wipe Info 35 Norton WinDoctor about 32 201 finding and fixing problems 207 213 logs 208 running from CD 20 65 NTFS and DOS based programs 16 support in Norton Disk Doctor 197 0 OBC_WHEN_TO_USE 200 Office Plug in enabling 119 status 78 One Button Checkup about 31 advanced schedule 102 multiple schedules 101 Repair History 77 96 103 scanning tools 74 scheduling wizard 97 start
231. problems drive absent or missing on page 285 284 Troubleshooting Troubleshoot disk errors in Windows 98 Me Faulty See Repair general hardware problems Illegal instruction trapped HDD Controller Failure Hardware Information Lost Battery Discharged CMOS Checksum error CMOS Information not found Date and Time not set Disk Boot Failure Drive X error Hard Disk error Memory Size Mismatch Unexpected amount of memory found No ROM BASIC System halted Invalid Partition Table Invalid System Disk Missing Operating System Hard Disk Boot sector invalid on page 285 See Repair general hardware problems on page 285 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Correct computer setup data on page 286 See Recover startup data on page 287 See Recover startup data on page 287 See Recover startup data on page 287 See Recover startup data on page 287
232. r in the Lost directories column 7 On the Tools menu click Find Again and repeat step 6 to search for additional lost directories until you locate all of the top level child directories that you want to recover Once lost directories are found Disk Editor can link them back to the root directory See Start Disk Editor on page 303 Disk Editor 313 Recover lost subdirectories from a corrupt directory To link the lost directories to the root directory 1 Start Disk Editor 2 On the Object menu click Directory 3 In the Change Directory dialog box select the root directory then press Enter Disk Editor displays the root directory in Directory View 4 Select the first entry labeled Unused Directory Entry 5 Inthe Name field type a unique name for the current top level directory 6 In the Size field type 0 7 Inthe Date and Time fields type the current date and time 8 In the Cluster field type the cluster number for the lost directory that you are currently working with from the Lost directories column 9 With the cursor in the D column press the SPACEBAR to toggle the directory attribute on 10 Repeat steps 2 to 9 for all of the lost directories in the Lost directories column 11 On the Edit menu click Write Changes then press Enter 12 In the Write Changes dialog box click Write You have recovered the directories Disk Editor allows you to rebuild the directory structure by adjusting the direct
233. r is not set to automatically open a CD you will have to open it yourself In the CD window click Launch Utilities From CD Do not click Install Norton SystemWorks If you are trying to repair a damaged disk installing Norton SystemWorks might overwrite information on your hard disk In the CD Utilities window click Norton Disk Doctor In the Norton Disk Doctor window select the drives that you want to diagnose Change any other settings for the examination If you are examining a disk for a specific problem you can reduce the number of tests that Norton Disk Doctor normally performs Click Diagnose Norton Disk Doctor examines the selected disk Follow the on screen instructions as Norton Disk Doctor identifies and fixes any problems found on your disk When the examination and repairs are complete click Close In the CD Utilities window click Exit 10 Close the CD window Responding to emergencies 21 When to run disk utilities from the CD 11 Remove the CD from your CD ROM drive 12 Restart your computer 22 Responding to emergencies After recovering from an emergency After recovering from an emergency Action When your computer is stable you can install Norton SystemWorks and perform the following activities Why you should do it Install Norton SystemWorks Update virus protection Perform a One Button Checkup Repair disk problems Recover missing files Optimize yo
234. re credit card number Expiration Date Type the expiration date on the card Card Verification Type the unique verification number Number for this card This is usually located above the credit card number on the front of the card or near the signature area on the back of the card Billing Address Select the address to which the credit card statement is sent 5 Click OK 128 Options Set Norton Password Manager options Change profile security level You can change the frequency that Norton Password Manager requires you to sign in with your profile password To change the profile s security level 1 On the left side of the main window click Password Manager gt Security Level 2 Change the available settings Your options are High Medium Low You must type your profile password every time that you are prompted to enter any private information This option provides the highest level of security After you type your profile password Norton Password Manager requests it again after the specified period of keyboard and mouse inactivity This option protects you but does not cause you to type your profile password as frequently as the High option You must type your profile password only once when you start Norton Password Manager This option is the least secure in cases where your unattended computer might be used by someone else who could use your private information indiscrimina
235. regularly to obtain updates For example to keep your virus protection current you should use LiveUpdate once a week or whenever new viruses are discovered Program updates are released on an as needed basis 168 Keeping current with LiveUpdate Set LiveUpdate to Interactive or Express mode Set LiveUpdate to Interactive or Express mode LiveUpdate runs in either Interactive or Express mode In Interactive mode the default LiveUpdate downloads a list of updates that are available for your Symantec products that are supported by LiveUpdate technology You can then choose which updates you want to install In Express mode LiveUpdate automatically installs all available updates for your Symantec products To set LiveUpdate to Interactive or Express mode 1 At the top of the main window click LiveUpdate 2 Inthe LiveUpdate welcome screen click Configure 3 In the LiveUpdate Configuration dialog box on the General tab select the mode that you want Your options are Interactive Mode Gives you the option of choosing which updates you want to install Express Mode Automatically installs all available updates 4 Ifyou selected Express Mode select how you want to start checking for updates Your options are want to press the Gives you the option of start button to run cancelling the update LiveUpdate want LiveUpdate to Installs updates automatically start automatically whenever you start LiveUpdate
236. rgency Disk set in a safe place 25 26 Responding to emergencies If you need to use Emergency Disks If you need to use Emergency Disks If you have not created Rescue Disks you can use Emergency Disks to restart your computer and scan for viruses or run DOS based recovery utilities See Create Emergency Disks on page 25 To use Emergency Disks 1 Insert Emergency Disk 1 into drive A and restart your computer The Emergency program runs in DOS Select the program that you want to run For DOS program help press the F1 key while you are running the program Follow the on screen instructions for inserting and removing the Emergency Disks When the Emergency program is done remove the Emergency Disk from drive A and restart your computer Getting started 28 Use the information in this section to familiarize yourself with the product This section includes A list of all of the features in the product A brief description of each feature The feature summary can help you determine which feature to use to solve a problem Read the feature descriptions to locate the correct component to use 30 Feature summary Activation protects you Activation protects you Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legitimately Product activation requires a unique product key
237. rmation see the online Help Hard disk master boot record boot Replace using the Rescue Disks or your record or system files such as operating system disks 10 SYS or MSDOS SYS and floppy disk For more information see the online boot record and system files Help 194 What to do if a virus is found Look up viruses on the Symantec Web site Look up viruses on the Symantec Web site The Symantec Web site contains a complete list of all known viruses and related malicious code along with descriptions You must be connected to the Internet to look up viruses To look up viruses 1 On the left side of the main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Online Virus Encyclopedia line click View Report The Symantec Web site opens in your Internet browser 3 Use the links on the Web page to access the virus information for which you are looking Norton Utilities 196 Trouble free computing depends on the integrity of your computer which requires an error free hard disk and a correctly installed copy of Windows Although most computers start out this way over time Windows and hard drives are likely to degrade This degradation if not corrected can ultimately lead to data loss Norton SystemWorks includes Norton Utilities tools to monitor your computer for potential problems examine your disk for directory and disk problems and diagnose Windows problems Nor
238. rmation on every Symantec product Within your Symantec product the Reports page contains a link to the Symantec online Virus Encyclopedia as does the Windows Explorer toolbar To access the Web site from the Reports page 1 Inthe main window under Norton AntiVirus click Reports 2 On the Reports page next to Online Virus Encyclopedia click View Report To access the Symantec Web site from Windows Explorer 1 Open Windows Explorer 2 On the toolbar on the Norton AntiVirus menu click View Virus Encyclopedia This option connects you to the Symantec Security Response Web page from which you can search for information on all types of viruses To access the Symantec Web site in your browser On the Internet go to www symantec com Subscribe to the Symantec Security Response newsletter Each month Symantec publishes a free electronic newsletter that is focused on the needs of Internet Basics 93 For more information security customers It discusses the latest antivirus technology produced by Symantec Security Response common viruses trends in virus workings virus outbreak warnings and special virus definitions releases To subscribe to the Symantec Security Response newsletter 1 On the Internet go to securityresponse symantec com 2 On the security response Web page scroll down to the reference area of the page then click Newsletter 3 On the security response newsletter Web page select the lang
239. rofile If you don t want to add credit cards to the profile credit cards on now you can add them later page 127 10 In the Security Level window select a security level then click Next Your options are High Medium Low You must type your profile password every time that you want to change any profile information This option provides the highest level of security After you type your profile password Norton Password Manager requests it again after the specified period of keyboard and mouse inactivity This option protects you but does not cause you to type your profile password as frequently as the High option You must type your profile password only once when you start Norton Password Manager This option is the least secure in cases where your unattended computer might be used by someone else who could use your private information indiscriminately Maintaining password security 155 Set up a Norton Password Manager profile 11 If you want to start using your profile right away in the Setup Complete window ensure that Sign in to new profile now is checked If you have signed into a profile an alert box over the Windows system tray briefly displays the profile name 12 Click Finished 156 Maintaining password security Access Norton Password Manager Access Norton Password Manager You can start Norton Password Manager from the Windows Start menu from a shortcut on the Windows desk
240. rwise you could make the data on the disk inaccessible The Norton SystemWorks User s Guide PDF on the CD contains instructions for using Disk Editor See Access the User s Guide PDF on page 90 If you need to revert a damaged disk Use Norton GoBack to return your system to a time and date before trouble began When to use Norton GoBack See About If your computer experienced a problem due to a bad reverting a disk installation or system crash use Norton GoBack to revert on page 142 your hard disk to a specific date and time before the problem occurred O To be able to restore your computer to a past date and time Norton GoBack must already be installed and enabled on your hard disk 20 Responding to emergencies When to run disk utilities from the CD When to run disk utilities from the CD See Start utilities In some situations running utilities from the CD lets you from the CD on perform more comprehensive activities on your hard page 65 disk You can run utilities from the CD when you want to repair a damaged disk or file and not increase the damage by running programs from your hard disk Run Norton Disk Doctor from the CD Examine your computer s hard disks by running Norton Disk Doctor from the CD utilities To run Norton Disk Doctor from the CD 1 See Types of 5 Norton Disk Doctor tests on page 206 9 Insert the CD into your CD ROM drive If your compute
241. s For more information see the online Help Norton Registry Tracker monitors changes to your computer s critical setup data and startup files including Windows registry keys and ini files Norton Registry Editor lets you edit the Windows registry Its Undo feature makes it safer to use than other registry editing tools For more information see the online Help Fix computer problems using DOS based Norton Disk Doctor UnErase UnFormat and Disk Editor These programs are also provided on Rescue Disks and Emergency Disks that you can create from tools on the CD See Troubleshoot disk errors in Windows 98 Me on page 282 34 Feature summary Problem solving features Norton CleanSweep features orton CleanSweep consists of the following tools that you can use individually or in combination Fast amp Safe Cleanup Frees hard disk space by finding and deleting files that are safe to remove such as temporary files Internet browser cache files and the files in the Windows Recycle Bin See Use Fast amp Safe Cleanup on page 254 Smart Sweep Smart Sweep monitors your computer for program Internet Sweep installations and keeps track of all the locations where programs install files and settings Backup Wizard and Restore Wizard use this information to ensure that all files belonging to a program are included in a backup or restore operation See Removing unwanted files and programs on page 253
242. s See Keeping current with LiveUpdate on page 165 See If Norton AntiVirus places files in Quarantine on page 192 The most common reason that Norton AntiVirus cannot repair your infected files is that you do not have the most current virus protection on your computer Update your virus definitions regularly to protect your computer from the latest viruses If after using LiveUpdate the virus still cannot be repaired the file may be corrupted or contain a new virus There are two additional options Quarantine the file and submit it to Symantec If you don t need the file or a non infected copy of the file exists delete the infected file and replace it with the non infected file can t receive email messages See About System options on page 116 There are several possible solutions to this problem If you are using a firewall it may block access to the Internet features of Norton AntiVirus Temporarily disable email protection This might allow the problem email messages to download so that you can once again enable email protection You are protected by Auto Protect while email protection is disabled To temporarily disable incoming email protection 1 At the top of the main window click Options If a menu appears click Norton AntiVirus In the Options window under Internet click Email Uncheck Scan incoming Email Click OK Download your email messages Au FWN Reenab
243. s 55 Install other products from the CD 7 Select the type of install that you want Your options are Easy Install This option lets Norton GoBack recommended allocate approximately ten percent of your hard disk space to its history files Custom Install This option lets you specify a partition on which to install Norton GoBack and specify the maximum amount of disk space that Norton GoBack can allocate to its history files 8 Confirm a location for the Norton GoBack installation files then click Next 9 Confirm the hard disk on which Norton GoBack will be installed then click Finish During this process Norton GoBack examines your local hard disks 10 Click Yes if you want a shortcut to Norton GoBack placed on your desktop 11 Click OK to confirm that installation is complete Your computer restarts After you install Norton GoBack After your computer restarts a Norton GoBack icon appears in the Windows system tray Norton GoBack monitors your computer without requiring any action on your part Norton GoBack creates a bin file on each protected physical hard disk If a physical hard disk has multiple partitions Norton GoBack uses one bin file to track all partitions on that disk This means that if you need to revert your disk all of the partitions on the disk will be reverted 56 Installing Norton SystemWorks Professional If you need to uninstall Norton SystemWorks If you need to uninsta
244. s 77 Perform a One Button Checkup You can view previous One Button Checkup repairs and undo repairs if necessary You might undo a repair if for example One Button Checkup deleted an expected shortcut file and you want to restore it Repairs that are performed in a One Button Checkup are grouped chronologically by session To view the One Button Checkup Repair History or to undo repairs 1 In the main window click One Button Checkup 2 In the bottom right of the One Button Checkup window click Repair History 3 Inthe Repair History window select the date for the repairs that you want to view 4 Do one of the following Click View Details to see the specific tasks and changes that One Button Checkup made during the checkup a Click Export History to export a text description of all of the history repairs for all of the repair dates You will be prompted to specify a name for the exported text file Check one or more repair descriptions Check Select all to select all of the repairs ina single One Button Checkup session 5 Click Undo to undo a selected repair One Button Checkup restores the problem condition to the state that it was in before the repair You might have to restart your computer for some reversed repairs to take effect 6 Click Close 78 Basics Check Norton AntiVirus configuration status Check Norton AntiVirus configuration status See Customize Norton AntiVirus on page 116
245. s see the user documentation that came with each program Close all other Windows programs before installing Norton SystemWorks including those programs displayed in the Windows system tray Before installation you should do the following Scan for viruses or Allow the Symantec Pre examine your hard disk Install scanner to run during while you have restarted installation from the CD See Install Norton SystemWorks on page 45 Run Norton Disk Doctor See Start utilities from the CD Norton WinDoctor or on page 65 other utilities from the CD If your computer cannot See Create Emergency Disks start use another on page 25 computer to create Emergency Disks Install Norton SystemWorks Install Norton SystemWorks from the CD or if you downloaded your copy of the product follow the instructions on the Web page If you have not already done so close all other Windows programs 46 Installing Norton SystemWorks Install Norton SystemWorks To install Norton SystemWorks from the CD 1 Insert the CD into the CD ROM drive db If your computer is not set to automatically open a CD you will have to open it yourself Norton SystemWorks symantec SystemWorks 2 Inthe Norton SystemWorks window click Install Norton SystemWorks 3 Inthe Scan for Viruses dialog box click Yes to scan your computer with Norton AntiVirus before installing Norton SystemWorks This s
246. s damaged If a file is deleted or MISSING oo eeseeeeseesecseesteseeeeeeees 18 If you need to revert a damaged disk ees 19 When to run disk utilities from the CD eee 20 After recovering from an emergency u 22 Stay prepared for emergencies Create Emergency Disks eeeeseessesseeseseeseeeeeeeseeeeenee If you need to use Emergency Disks 00 26 Getting started Feature summary Activation protects you s s 30 Problem solving features ceccecsecseesessesseeseeesseeseeseee 31 Advanced Utilities features eceeseeseseceesseeeserees 35 Web Tools feat re Sanres aan 36 Virus and threat protection features 0 eee 37 Norton Password Manager features n 39 Norton GoBack features ssiri 40 Installing Norton SystemWorks System TEquUiTeMENts icnn Prepare your COMPUTED sienanmiiciiiiiiieiisinoiss Install Norton SystemWorks ou eecseesseeseeseeseeeseeeseeess After installation 2 ceseeseesees Install other products from the CD 8 Contents Chapter 4 Chapter 5 Chapter 6 If you need to uninstall Norton SystemWorks 56 If you need to uninstall Norton GoBack eeeeee 57 Basics Check the version NUMDED esesseessecseeseeceeerseereeess 59 Activate your product esseeri 60 Access Norton SystemWorks programs s 61 ACCESS Extra FEatUTE S hiiia pe siaura enneniun 65 Start Norton ADGVITUS isossiiesnriiiarieni 67 Use the Norton AntiVirus icon in the Windows Syst
247. s of the WIN INI file You can select one component at a time To add a component to uninstall 1 In Windows Explorer right click the application to remove then click CleanSweep gt Uninstall Wizard 2 Follow the on screen instructions to proceed Removing unwanted files and programs 259 Remove unwanted programs 3 Inthe Add Component dialog box do one of the following a Click File then select a file Click WIN INI Section then select a section of your computer s WIN INI file in the list 4 To view the contents of your selected component click View 5 Click OK If you want to display program links You can view the links to a program that you want to uninstall Links are files that do one of the following Use or rely on the selected component Are files that the selected components uses or relies on This information might help you to decide if you want to modify the component that you want to uninstall To display program links 1 On the left side of the main window click Norton CleanSweep gt CleanUp 2 Click Uninstall Wizard 3 Start the uninstallation of a program with Uninstall Wizard See Remove a program with Uninstall Wizard on page 255 4 In Uninstall Wizard click View The components that are selected for removal are checked 5 Select a component to view then click Links 260 Removing unwanted files and programs Remove unwanted programs 6 In the Links dialog box s
248. s shortcut menu select the option that you want Use the Windows desktop shortcut menu You can access some Norton SystemWorks programs from the Windows desktop shortcut menu The programs that appear on the shortcut menu depend on the kind of Basics Access Norton SystemWorks programs item that you select and the program features that you have installed To use the Windows desktop shortcut menu 1 On the Windows desktop double click My Computer You can also open Windows Explorer 2 Right click a disk folder or file icon then select an available option Depending on whether a disk folder or file is selected the shortcut menu options are Scan with Norton AntiVirus System Info Send To gt Wipe Info Windows 98 Me Wipe Info Slack Space only Windows 98 Me Wipe Info Wipe Free space Windows 98 Me Scans your hard disk for viruses See Manually scan disks folders and files on page 176 Opens the System Information window when a disk volume or My Computer is selected See Viewing computer information on page 249 Permanently deletes the selected item See Eliminating data permanently on page 243 Wipes the empty or slack disk space that was formerly occupied by the selected item See Wipe files or folders on page 247 Wipes the empty disk space that is related to the selected item See Wipe files or folders on page 247 See To
249. s take effect immediately If you need to restore default Norton AntiVirus settings You can change any or all of the options listed If you have made a number of changes that have unwanted results you can restore all options to the default settings If you set a password for Options Norton AntiVirus asks you for the password before you can view or adjust the settings To restore default settings on an Options page On the page for which you want to restore default settings click Page Defaults To restore default settings for all options On any page in the Options window click Default All Password protect Norton AntiVirus options To protect your Norton AntiVirus options from being changed without your permission you can choose to protect or remove protection from your option settings with a password If you specify a password you are asked to enter a password every time that you view the Options window or temporarily enable or disable Auto Protect If you forget your password you can reset it from the Help button in the Norton AntiVirus main window See the online Help for more information about resetting your password Options 121 Password protect Norton AntiVirus options To specify or remove a password 1 At the top of the main window click Options If a menu appears click Norton AntiVirus In the Options window under Other click Miscellaneous Check or uncheck Enable password protecti
250. s the installed programs set options run LiveUpdate and perform other activities To start Norton SystemWorks 1 Doone of the following On the Windows taskbar click Start gt Programs gt Norton SystemWorks gt Norton SystemWorks On the Windows XP taskbar click Start gt All Programs gt Norton SystemWorks gt Norton SystemWorks 62 Basics Access Norton SystemWorks programs On the desktop double click the Norton SystemWorks icon Norton SystemWorks g One Button Checkup Home Welcome to Norton SystemWorks Norton antivirus oy Norton Antivitus Click any category on the left to expand its programs Click Help amp Support to get more information i hange program settings r Gooy Penons to ot Web Toois_ Click LiveUpdate to update the program Click Home to close all categories To get started click One Button Checkup on the left and begin the checkup One Button Checkup finds and fixes your computer s most common problems wat rere SystemWorks symantec 2 On the left side of the main window select a category such as One Button Checkup Norton Utilities or Web Tools A description or an expanded list of programs appears in the center of the window 3 At the top of the main window click a button Your options are Home Return to the main window s home state after running a program LiveUpdate Start Li
251. s your computer s exposure to online security intrusions and virus threats Tech24 com Provides online advice and assistance for your computer problems and questions See Access Extra Features on page 65 32 Feature summary Problem solving features Norton Utilities features Speed Disk Windows 98 Mel 2000 XP Norton Optimization Wizard Windows 98 Me Norton System Doctor Windows 98 Mel 2000 XP Norton Disk Doctor Windows 98 Mel 2000 XP Norton WinDoctor Windows 98 Mel 2000 XP Norton Utilities includes the following features Improves system performance by reorganizing the contents of your disk so that your files are stored in adjacent clusters improving chances of recovering erased files It works with Windows 98 Application Launch Accelerator to make your programs load faster See Optimize your hard disks on page 226 Optimizes the internal structure of the registry reducing its size on your hard disk and speeding access time to the vital information it contains It also sets your swap file s minimum size to the optimum setting for your system and works with Speed Disk to move the swap file to the front of your hard disk for maximum efficiency See Optimize registry and swap files on page 237 Monitors and analyzes various parts of your computer including disk and CPU usage disk integrity system integrity network throughput Internet site access time and
252. safe points may be erased This can happen when you optimize your hard disk with Speed Disk download large files from the Internet scan your computer with Norton AntiVirus or wipe free space on your hard disk with Wipe Info If the Reverting your hard disk 143 Start Norton GoBack safe points are erased Norton GoBack creates new ones in a short time Start Norton GoBack You can start Norton GoBack from the Start menu from the Windows system tray from a shortcut on your desktop or during your computer s startup process To access Norton GoBack from the Start menu Do one of the following On the Windows taskbar click Start gt Programs gt Norton GoBack On the Windows XP taskbar click Start gt All Programs gt Norton GoBack To access Norton GoBack from the Windows system tray In the Windows system tray click the Norton GoBack icon To access Norton GoBack from the desktop On the Windows desktop double click the Norton GoBack icon To access Norton GoBack during startup 1 Restart your computer 2 As soon as the Norton GoBack Boot Screen appears press the spacebar Revert your hard disk Norton GoBack automatically runs whenever you start your computer If a problem occurs you can select from a series of safe points so that your hard disk reverts to a previous date and time before the problem occurred 144 Reverting your hard disk Revert your hard disk See Start Norton GoB
253. se on each of them If you have multiple partitions on a hard disk Norton GoBack requires that all partitions be protected 54 Installing Norton SystemWorks Install other products from the CD Install Norton GoBack Norton GoBack typically requires ten percent of your available hard disk space If less than twenty percent of your total hard disk space is available Norton GoBack uses half of the available space In Windows 98 Me Norton GoBack will not install on hard disks that are running in MS DOS Compatibility mode Do not use Norton GoBack with Windows 2000 Server or other servers due to the large number of server based events that are generated If you are installing on Windows 2000 XP ensure that you are logged onto the computer as an Administrator or as a user with Administrative privileges To install Norton GoBack 1 Insert the CD into the CD ROM drive 2 Inthe CD window click Install GoBack 3 In the GoBack Setup Wizard click Yes to accept the license agreement then click Next 4 Click Show README File to view the Readme file then click Next If you do not have Adobe Acrobat Reader installed on your computer Norton GoBack will ask you if you want to install it 5 To install Adobe Acrobat Reader click Install Adobe Acrobat then click Next 6 In the registration confirmation dialog box ensure that your name and organization information are correct then click Next Installing Norton SystemWork
254. security About profiles and passwords About profiles and passwords See Set up a Norton Password Manager profile on page 152 The profile password is the key to using Norton Password Manager It is very important that you choose a password that you can remember but that is strong enough so that someone else can t guess it and gain access to your private information To set up a Norton Password Manager profile you need a profile name your country or region and an optional profile password The other information that is requested by the profile wizard including name addresses and credit card information is optional The more information that is included in a profile the less information you have to type when you are shopping online or signing in to a program or Web site About profiles The Norton Password Manager profile contains two types of information The information that you add when you set up the profile including a profile name a profile password your name address and credit card information You can add or change the address and credit card information after the profile is created The logon IDs and passwords that Norton Password Manager collects from Web sites and Windows programs This list is associated with a specific profile Once Norton Password Manager has recorded this information it can sign in for you automatically or provide more limited information if you prefer to sign in manually Y
255. side of the main window click Norton CleanSweep gt Programs 2 Click Backup Wizard 3 Inthe Backup Wizard program list select the file or program to back up Backup Wizard analyzes the program 4 Verify the backup folder location then click Next Backup Wizard displays a summary of the files that will be backed up 5 Toconfirm the actions that will be taken by Backup Wizard click Finish 6 When Backup Wizard has finished click OK 270 Backing up and restoring programs Restore a backed up program Delete unwanted backups Norton CleanSweep maintains compressed backup files of uninstalled programs Once you are sure that you no longer want to restore a program you can delete its backup To delete a backup 1 On the left side of the main window click Norton CleanSweep gt Programs 2 Click Restore Wizard Restore Wizard displays a list of backed up programs 3 Select the backup to delete then click Delete Backup Wizard displays a summary of what will be deleted 4 Click Yes to delete the backup The backup is deleted and no longer appears in the list of backed up programs 5 Click Cancel to return to the main window Delete a backup in response to an alert Norton CleanSweep alerts you to keep an existing backup or delete it to make more hard disk space available To delete a backup in response to an alert 1 In the Old Backup Files alert click Yes 2 In Restore Wizard ensure that the item you
256. sk errors in Windows 98 Me See Create and Windows 98 Me are based on DOS Disk Operating use Rescue Disks System a command line driven operating system The on page 82 CD includes four DOS based Norton Utilities programs that you can use to diagnose and fix problems on your Windows 98 Me computer Those programs are also available on the Emergency Disks and Rescue Disks that you can create from programs in Norton SystemWorks db DOS procedures can be used on FAT16 or FAT32 volumes but not on NTFS volumes The following DOS based programs come with Norton Utilities Norton Disk Doctor NDD EXE Checks the integrity of logical disk structures and performs surface analysis tests to ensure the integrity of your disks Diagnoses and repairs common disk problems UnErase UNERASE EXE Recovers erased files automatically or manually UnFormat UNFORMAT EXE Restores accidentally formatted disks or repairs a severely damaged disk Disk Editor DISKEDIT EXE Full featured sector editor for advanced users that lets you manually examine and modify files directories clusters sectors and system areas of your disk Use Disk Editor to edit save or undo changes to your disk parameters and to search an area of your disk for a particular data string DOS based troubleshooting list Many of the procedures that use DOS based programs Disk Editor Norton Disk Doctor UnErase and UnFormat require you to have a blank for
257. so Symantec Technical Support representatives will not be able to provide it to you If you can t remember your password you will have to set up a new profile and retype your private information 301 302 Troubleshooting Troubleshoot Norton Password Manager amp Disk Editor DISKEDIT EXE is a DOS based full eatured sector editing tool that is capable of accessing virtually any area of a hard or floppy disk You can edit iles and directories the partition table the boot record and the file allocation tables FATs on most hard disks You can treat any group of clusters or sectors as an object o view and edit The procedures for using Disk Editor assume that you are amiliar with the inner workings of disks You must understand what you are doing before you edit any area of a disk Otherwise you could make the data on the disk inaccessible Start Disk Editor See Create and use Rescue Disks on page 82 Disk Editor is a DOS program You can use it when you have restarted from previously created Rescue Disks or Emergency Disks See Create and use Rescue Disks on page 82 and Create Emergency Disks on page 25 Disk Editor works on disks that have been formatted with the DOS FAT system It is not designed to work with disks that have been formatted with NTFS file systems To start Disk Editor using Rescue Disks 1 Insert the Rescue Boot Floppy Disk into drive A 2 Turn on your computer
258. ss Enter When you are prompted insert Emergency Disk 2 then press Enter 7 On the Object menu click Drive 8 In the Select The Disk You Wish To Edit dialog box select the disk with the partition that you want to mark as the startup partition then press Enter db If you want to save changes to a different drive while you are using Disk Editor make sure that read only mode is turned off 9 To edit or save changes to a different drive click Tools gt Configuration then uncheck Read Only 10 On the Object menu click Partition Table 11 Press Y to toggle the value in the Boot column to Yes 12 On the Edit menu click Write Changes 13 In the Write Changes dialog box click Write 14 On the Object menu click Exit to quit Disk Editor 15 Restart your computer Recover lost subdirectories from a corrupt directory Directories are special kinds of files that contain file and directory information Directories can become corrupted and unreadable if the cluster that they reside in is damaged When a directory is unreadable the files and directories that it contains are inaccessible Norton Disk Doctor considers them to be lost clusters instead of files and directories About directory structure The Sample directory structure below shows a directory structure before one of its directories REPORT becomes unreadable 308 Disk Editor Recover lost subdirectories from a corrupt directory Sample directory structure
259. stallation use Internet Uninstall to remove the ActiveX controls Before you remove ActiveX controls close your Internet browser if it is open Removing Internet clutter 267 Remove unwanted ActiveX controls To remove ActiveX controls 1 On the left side of the main window click Norton CleanSweep gt Internet Click ActiveX Cleanup In the ActiveX Control Cleanup dialog box do one of the following To remove all ActiveX controls click Select All To remove specific ActiveX controls check the ActiveX controls that you want to remove Click Clean In ActiveX Control Cleanup Wizard follow the on screen instructions to remove the ActiveX controls When the cleanup is complete ActiveX Control Cleanup Wizard displays a summary Click Finish To close the ActiveX Control Cleanup dialog box click Close 268 Removing Internet clutter Remove unwanted ActiveX controls Norton CleanSweep Backup Wizard safely compresses infrequently used programs to provide more disk space You can move the compressed backup to a new location or copy it to a different computer Restore Wizard ensures that all of the program s related files are restored when you want to use the program again It also restores registry values Back up programs Backup Wizard creates a single compressed backup of a program for use as a reserve in the event that you need to restore the program To back up a program 1 On the left
260. starts the drive letters might Windows 98 Me have changed from their normal designations on page 282 See DOS based 4 At the DOS command prompt start the Norton troubleshooting Utilities tool that you want to use list on page 282 If you have access to another computer See Create If you have access to another computer you can use the Emergency Disks CD to create a s on page 25 your hard disk To restart from utilities et of Emergency Disks These disks can be used to restart your computer and repair damage to Emergency Disks and run DOS based 1 Insert Emergency Disk 1 into your floppy disk drive See Troubleshoot 2 Restart your computer disk errors in When your computer restarts the drive letters might Windows 98 Me on page 282 have change d from their normal designations 3 At the DOS command prompt start the Norton Utilities tool that you want to use 17 18 Responding to emergencies If a file is deleted or missing If a file is deleted or missing If you can t find a file you can search for it with UnErase before installing Norton SystemWorks In Windows 98 Me you can run UnErase Wizard from the CD In other Windows versions you can use the DOS based version of UnErase to recover erased files on DOS formatted disks O To avoid overwriting missing files do not install Norton SystemWorks if you haven t already If you are able to run Windows you can
261. stem scan A full system scan scans all boot records and files on your computer To perform a full system scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task click Scan my computer 3 Under Actions click Scan When the scan is complete a scan summary appears 4 When you are done reviewing the summary click Finished Scan individual elements Occasionally you may want to scan a particular file removable drives a floppy disk any of your computer s drives or any folders or files on your computer You may have been working with floppy disks or have received a compressed file in an email message and suspect a virus You can scan just a particular disk or individual element that you want to check To scan individual elements 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the scan that you want to run 178 Protecting disks files and data from viruses Create and use custom scans 3 Under Actions click Scan If you choose to scan all removable drives or a floppy disk the scan starts automatically If you choose to scan drives folders or files a dialog box appears in which you choose which drives folders or files to scan 4 In the dialog box make your selection then click Scan When the scan is complete a scan summary appears 5
262. stions to help solve problems that are encountered while running Norton Utilities Norton Disk Doctor Speed Disk or other Norton Utilities keep restarting Windows lets many applications access the hard drive simultaneously When an application writes to the hard drive the drive s directories change Since some of the Norton Utilities programs such as Norton Disk Doctor and Speed Disk need up to date directory information they must reread these structures any time that another application accesses the drive To solve this problem do one of the following a Close other applications that are accessing the disk Start Windows without starting the applications that normally start by pressing Shift when you start Windows 98 or Windows Me This restarts your computer in Windows Safe Mode Disable any programs that are scheduled to run at regular intervals so that they do not start during a Norton Utilities operation My drive might not be configured properly If Norton Disk Doctor or Speed Disk displays the message Drive C may not be configured properly there are several items you can check Detailed procedures are provided in a Knowledge Base article titled Error Drive X may not be configured properly when running Norton Disk Doctor or Speed Disk To find this article on the Internet go to http www symantec com techsupp 282 Troubleshooting Troubleshoot disk errors in Windows 98 Me Troubleshoot di
263. stry backup 1 Start or restart your computer 2 While Starting Windows is on your screen do one of the following Press and release F8 Press and hold Ctrl while your computer starts 3 In the startup window select Command Prompt Only 4 At the command prompt change to the directory where Windows is installed usually C WINDOWS For example type C and press Enter Then type CD WINDOWS and press Enter 5 Type the following commands then press Enter after each one system da0 and user da0 contain zeroes attrib h r s system dat attrib h r s system da0 attrib h r s user dat attrib h r s user da0 6 Rename system dat and user dat to system bak and user bak by typing the following commands then pressing Enter after each one ren system dat system bak ren user dat user bak Troubleshooting 293 If you cannot recover startup data 7 Type the following commands then press Enter after each one copy system da0 system dat copy user da0 user dat 8 Restart your computer If you are unable to restore the registry files with the Windows 98 Me registry backup try using your Rescue Disks To recover corrupt registry files with Rescue Disks 1 Insert the Rescue Boot Floppy disk into drive A 2 Turn on your computer and wait for the Rescue Disk screen to appear 3 Press Esc to go to the DOS command prompt 4 Change directories to C WINDOWS or to the directory where Windows is installed For exa
264. t installs all the tools in Norton SystemWorks db Norton GoBack must be installed separately See Install other products from the CD on page 53 Custom This option lets you omit tools from the installation See Customize installation on page 48 12 To continue with the default installation settings ensure that Install Now is selected then click Next 48 Installing Norton SystemWorks Install Norton SystemWorks 13 To select a different Destination Folder click Browse select a directory then click Next If you are upgrading from Norton AntiVirus 2002 or 2003 you can keep your option settings Click Yes to keep your option settings then click Next If you have Norton AntiVirus 2001 or 2002 Professional Edition installed on your computer you can keep the Symantec AntiVirus for Palm OS component installed Click Yes to keep the component installed then click Next Review the summary of your installation selections then click Next The Norton SystemWorks Setup window displays installation progress Depending on your computer system speed this will take several minutes Scroll through the Readme text then click Next At the end of installation you are instructed to remove any disks from their drives including the program CD Click Finish to complete the installation After installation you might have to restart your computer to enable Norton SystemWorks automatic programs including
265. t one of the following Web Browser Windows Programs 3 On the right side of the window click Off 74 Basics Perform a One Button Checkup Perform a One Button Checkup Norton SystemWorks component One Button Checkup scans your computer with a collection of diagnostic tools that cover the most critical computer activities such as virus protection and disk integrity You can run One Button Checkup whenever you think that you may have a problem and to ensure that your computer is performing to its optimum capability You can customize One Button Checkup to specify which scans should run and schedule automatic checkups You can also view a history of repairs that were made by One Button Checkup and undo a repair if necessary See Norton SystemWorks options on page 96 One Button Checkup includes selected tools from Norton Utilities Norton AntiVirus and Web Cleanup One Button Checkup scans Norton Utilities Norton AntiVirus Web Tools Registry Doctor Windows 98 Me WinDoctor Windows Registry Scan Program Integrity Scan and Shortcut Scan Norton Optimization Wizard Registry Integrity Scan Windows 98 Me Speed Disk Disk Fragmentation Scan Windows 98 Me Norton Disk Doctor Disk Integrity Scan Windows 98 Me Virus Definitions Check Auto Protect Check Last Virus Scan Check Web Cleanup Web Cleanup Scan Basics 75 Perform a One Button Checkup To p
266. t the location for the backed up file then click Save 6 Type a password that will be required to restore the backup 7 Click OK If you do not want to overwrite the data in the current profile you can add a new empty profile sign into it and import the backup file to fill in the new profile data To restore the profile database 1 On the left side of the main window click Password Manager gt Status amp Settings gt Current Profile 2 Inthe lower right of the window click Modify 3 On the left side of the Norton Password Manager Options dialog box ensure that Profile Name is selected 4 Inthe Profile Name dialog box click Restore Data 5 Click Yes to the warning that all data in the profile will be replaced 6 Locate the backed up file 7 Click Open 8 Type the password that was assigned to the backup then click OK Maintaining password security 163 Create multiple profiles View or delete managed sites Norton Password Manager keeps a list of all the Web sites and Windows programs for which you have recorded passwords If you do not want Norton Password Manager to automatically fill in private information on a managed site you can delete it from this list To stop ignoring a program or Web site 1 On the left side of the main window click Password Manager gt Status amp Settings gt Current Profile 2 Inthe lower right of the window click Modify 3 On the left side of the Norto
267. tain information that is specific to the computer on which they were made If you don t have Rescue Disks you can use Emergency Disks See To recover startup data with Emergency Disks on page 288 287 288 Troubleshooting Repair general hardware problems To recover startup data with Rescue Disks 1 Insert the Rescue Boot Floppy Disk into Drive A 2 Turn on your computer and wait for the Rescue Disk screen to appear 3 Use the DownArrow key to select Rescue Recovery then press Enter The Restore Rescue Information dialog box appears Rescue Restore examines your computer s boot records and partition table information and automatically selects any damaged Rescue Restore items to be restored db If Rescue Restore does not detect any startup file problems the Items To Restore check boxes will be unchecked Do not proceed with the restore process Press Esc to exit 4 If Boot Records Partition Tables or both are selected press Alt R to restore the information A confirmation box appears twice that lets you verify the information that you are about to restore 5 Press Enter and follow the on screen instructions Remove the disk from drive A and restart your computer If the problem has been fixed your computer will start normally See If your diskis You can use the CD as an Emergency Disk to scan with damaged on Norton AntiVirus if your computer can start from the page 16 CD ROM drive db Do not store
268. tch run setup Unexpected amount of memory found run setup See Recover startup data on page 287 Troubleshooting Repair general hardware problems The error may also be related to a partition table or boot record problem To correct computer setup data 1 Turn on your computer 2 As your computer starts press the key combination to enter the Setup program The correct key or key combination is usually shown on screen as the computer starts 3 Update the CMOS settings For more information see your computer manufacturer s documentation Many computers will update the CMOS with appropriate settings simply by running the Setup program and saving the values when you exit Recover startup data When the POST process is complete the hard drive is accessed for startup information if your A drive does not contain a disk The first piece of startup information is the master boot record which contains the partition table The next piece of startup information is the boot record of the startup partition If any of the information in the master boot record partition tables or boot record is corrupt or missing a message similar to one of the following displays a Hard disk boot sector invalid a Please insert a boot disk a Please insert a valid boot disk and press any key You can recover startup data using Rescue Disks or Emergency Disks Never use Rescue Disks that were made on another computer Rescue Disks con
269. ted from the registry the space that was occupied by the data is not always immediately reused Such leftover space in the registry can prevent Improving a computer s performance 239 Optimize registry and swap files data from being stored efficiently and can cause the registry to take up more space in memory and on disk than is absolutely necessary Optimize the registry and swap file in Windows 98 Me Norton Optimization Wizard sets a minimum swap file size to reduce file fragmentation and reorganizes the Windows registry data for efficient storage and retrieval Close all programs before you run Norton Optimization Wizard If a program attempts to alter the registry while Norton Optimization Wizard is optimizing it the settings that it is attempting to save are lost Also do not empty the Recycle Bin or change Windows settings during registry optimization To optimize your registry and swap file in Windows 98 Me 1 On the left side of the main window click Norton Utilities gt Optimize Performance 2 Click Norton Optimization Wizard 3 Click Next orton Optimization Wizard checks your swap file and ensures that it is on the fastest available disk 4 Inthe Optimize your Swap File pane check Configure Swap File for optimal performance hen click Next orton Optimization Wizard offers to optimize your registry 5 Check Optimize my Registry then click Next Norton Optimization Wizard summarizes the choices that yo
270. tely Options 129 Set Norton Password Manager options View or delete managed passwords When Norton Password Manager remembers a Web site password the Web site is added to the managed passwords list You can view or delete the Web sites on this list If you delete a site from the managed passwords list and then visit the site again Norton Password Manager asks you if you want to remember the password again To view or delete a managed program or Web site 1 On the left side of the main window click Password Manager gt Status amp Settings gt Passwords 2 On the left side of the Norton Password Manager Options dialog box ensure that Managed Passwords is selected 3 Toremove a program or site from the list select it then click Remove 4 Click OK View or delete ignored passwords If you have specified that Norton Password Manager should not sign in to a program or Web site it is added to the Ignored Passwords list If you want Norton Password Manager to stop ignoring the program or site remove it from the list To stop ignoring a program or Web site s password 1 On the left side of the main window click Password Manager gt Status amp Settings gt Passwords 2 Inthe lower right of the window click Details 3 On the left side of the Norton Password Manager Options dialog box click Ignored Passwords 4 To remove a program or site from the list select it then click Remove 5 Click OK
271. tension to the basic Internet Protocol IP that provides feedback about network problems An extension to the basic Internet Protocol IP that is used to broadcast multimedia over the Internet One of the two most popular protocols for receiving email IMAP makes messages available to read and manage without downloading them to your computer A communication port on a handheld device for interfacing with an infrared capable device Infrared ports do not use cables The protocol that underlies most Internet traffic IP determines how data flows from one computer to another Computers on the Internet have IP addresses that uniquely identify them A numeric identifier that uniquely identifies a computer on the Internet IP addresses are usually shown as four groups of numbers separated by periods For example 206 204 52 71 A company that supplies Internet access to individuals and companies Most ISPs offer additional Internet connectivity services such as Web site hosting A programming language used to create small programs called applets Java applets can be used to create interactive content on Web pages 342 Glossary JavaScript macro NAT network address translation network address NTFS NTFS file system packet partition POP3 Post Office Protocol version 3 port A scripting language used to enhance Web pages Most sites use JavaScript to add simple interactivity to pages b
272. that you will not need to undo the repairs 203 204 Finding and fixing problems Check your disk with Norton Disk Doctor See Check your disk with Norton Disk Doctor on page 202 To create an Undo file in Windows 98 Me 1 Start Norton Disk Doctor and examine a disk When Norton Disk Doctor finds a problem that must be repaired it describes the problem and asks if you want to save an Undo file 2 In response to the Norton Disk Doctor prompt click Create Undo File 3 In the Select Undo Location dialog box select a drive on which to create the Undo file then click Create 4 Follow the on screen instructions to finish creating the Undo file You should inspect any data files that were affected by the repairs they are indicated in the Norton Disk Doctor report If you are not satisfied with the results of the repair click Undo immediately You should not try to undo the changes if you have saved deleted or copied files following the repairs Attempting to do so may result in a loss of data If you need to reverse a repair You can reverse a previously made disk repair if you authorized Norton Disk Doctor to create an Undo file when the previous examination was made If you have copied saved or deleted files on your disk after making repairs with Norton Disk Doctor do not attempt to undo the repairs Changes to the file system after the repairs invalidate the Undo file data Attempting to undo repairs after
273. the CD window double click the Manual folder Basics 91 For more information 4 Double click the Acrobat folder 5 Double click the program file 6 Follow the on screen instructions to select a folder for Adobe Acrobat Reader and complete the installation Once you have installed Adobe Acrobat Reader you can read the PDF from the CD you do not have a CD you can download the rom l If d h CD download the PDF fi the Symantec Service amp Support Web site To read the User s Guide PDF from the CD 1 Insert the CD into the CD ROM drive 2 Click Browse CD 3 Double click the Manual folder 4 Double click NSW2004 pdf You can also copy a User s Guide to your hard disk and read it from there To read a User s Guide from your hard disk 1 Open the location into which you copied the PDF 2 Double click the PDF Symantec products on the Web The Symantec Web site provides extensive information about all Symantec products There are several ways to access the Symantec Web site 92 Basics For more information To access the Web site from the Help menu Select the solution that you want Your options are Symantec Security Takes you to the Security Response Response page of the Symantec Web site from which you can update your protection and read the latest information about antithreat technology More Symantec Takes you to the Symantec Store solutions Web site from which you can get product info
274. the ISP or disable Automatic LiveUpdate To enable Automatic LiveUpdate 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Set how you want updates to be applied Your options are Apply updates LiveUpdate checks for and installs without protection updates without interrupting me prompting you LiveUpdate displays an alert when a protection update has been downloaded You should still run LiveUpdate occasionally to check for program updates Notify me when LiveUpdate checks for protection updates are updates and asks if you want to available install them 3 Click OK To delete the schedule for Automatic LiveUpdate disable Automatic LiveUpdate Keeping current with LiveUpdate 171 Run LiveUpdate automatically To disable Automatic LiveUpdate 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Click OK 172 Keeping current with LiveUpdate About your subscription About your subscription See About protection updates on page 166 Your Symantec product includes a complimentary limited time subscription to protection updates that are used by your product When the subscription is due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updates through LiveUpdate or from
275. the Symantec Web site and will not be protected against newly discovered threats Also whenever you use LiveUpdate you will receive a warning that your subscription has expired Follow the on screen instructions to complete your subscription renewal Norton AntiVirus 174 Keeping your computer protected requires regular monitoring by Auto Protect and Worm Blocking scanning of your email attachments and files transferred by instant messenger and frequent system scans All of these tasks can be set to occur automatically For added protection in Norton AntiVirus on Windows 98 98SE Me enable Inoculation to alert you if a system file changes Ensure that protection settings are enabled Norton AntiVirus is configured to provide you with complete protection against viruses It is unlikely that you need to change any settings However for maximum protection you should ensure that your protection features are enabled For specific information about a particular option and its protection settings see the online Help 176 Protecting disks files and data from viruses Manually scan disks folders and files This table summarizes the maximum protection settings and where you can find them Feature In the main window click Then for maximum protection select Auto Protect Email scanning Timeout protection Instant messenger scanning Worm Blocking Inoculation Windows 98 Enabl
276. the expected number of clusters for the original file 8 Do one of the following a If you have found all of the clusters from the original file write the clusters to a new location See To write the clusters to disk on page 326 If you could not locate additional clusters near the starting cluster continue the search by searching for text See To search for text on the disk on page 325 9 Press Home once Disk Editor returns to the starting cluster To search for text on the disk See Start Disk 1 Start Disk Editor Editor on page 303 2 On the Tools menu click Find 3 Inthe Enter Search Text dialog box in the ASCII text box type the text to search for then select Find to begin the search 4 When the search string is found record the cluster number that contains the search string if the number belongs to the file on your Files To Recover list 5 Record the number next to the name of the file to which the cluster belongs 6 Start a new search for text that you expect to be in the next cluster or manually browse the next several clusters for the next cluster using the PageDown and DownArrow keys 326 Disk Editor Repair cross linked files See Start Disk Editor on page 303 If no clusters are found on the Tools menu click Find then type a new search string Continue searching until you have reached the expected end of the file To write the clusters to disk Start Disk Edit
277. tion Recovery information 3 Press Enter to run the selected program Follow the on screen instructions for inserting and removing the Rescue Disks 5 When the Rescue program is done remove the Rescue Disk from drive A and restart your computer Basics 89 For more information For more information The product documentation provides glossary terms online Help a Readme file the User s Guide in PDF format and links to the Knowledge Base on the Symantec Web site Look up glossary terms Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help In both locations clicking a glossary term takes you to its definition Use online Help Help is available throughout your Symantec product Help buttons or links to more information provide information that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 At the top of the main window click Help amp Support gt Norton SystemWorks 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search field in which you can enter a word or phrase Window and dialog box Help Window and dialog box Help provides informat
278. tion if you suspect that a file is infected even if Norton AntiVirus did not detect it Runs LiveUpdate to check for new protection and program updates Use this if you haven t updated your virus definitions for a while and then try to repair the files in Quarantine To open the Quarantine window 1 On the left side of the main window under Norton AntiVirus click Reports 2 Inthe Reports pane on the Quarantined items line click View Report What to do if a virus is found 193 If Norton AntiVirus cannot repair a file To perform an action on a file in Quarantine 1 Inthe Quarantine window select the file on which you want to perform the action 2 On the toolbar select the action that you want to perform 3 When you are finished on the File menu click Exit If Norton AntiVirus cannot repair a file See Keeping One of the most common reasons that Norton AntiVirus current with cannot automatically repair or delete an infected file is ane ee oF that you do not have the most up to date virus ita definitions Update your virus definitions with LiveUpdate and scan again If that does not work read the information in the report window to identify the types of items that cannot be repaired and then take one of the following actions depending on the file type Infected files with exe doc dot Use the Repair Wizard to solve the or xls file name extensions any problem file can be infected For more info
279. to the root directory Select another DD or CHK file Record the file name file size and starting cluster number of the _DD or CHK file on a piece of paper The starting cluster number for each _DD or CHK file is in the Cluster field on the same line as the DD or CHK file name Repeat steps 5 through 8 for each of the DD or CHK files in your root directory To link a _DD or CHK file back to the corrupt file to which it belonged 1 2 3 Start Disk Editor with the W command line option On the Object menu click Directory In the Change Directory dialog box select the directory that contains the corrupt file then press Enter The directory appears See Check your disk with Norton Disk Doctor on page 202 Disk Editor Repair cross linked files Select the corrupt file then press Enter The file is displayed in Hex View Scroll through the file until you notice a discontinuity Note the cluster that the cursor is in by using the value in the status bar then press Enter to return to the directory Add the size of the _DD or CHK file to the size of the corrupt file and in the Size text box type the total for the corrupt file 8 Press Ctrl W to write the changes then click Write 10 11 12 13 14 15 16 17 18 19 Press Ctrl T to view the cluster chain for the file Select the cluster that is noted on the status line in step 6 and note its value Type the cluster number that you
280. to the root directory on directories to the Page 313 root directory Adjust parent See To adjust the parent directory pointers within each directory pointers recovered directory on page 313 To locate the cluster for the corrupt directory Start Disk Editor 2 On the Object menu click Drive 3 In the Select The Disk You Wish To Edit dialog box select the drive with the corrupt directory then press Enter Disk Editor scans the disk On the Object menu click Directory See Start Disk Editor on page 303 5 Inthe Change Directory dialog box select the parent of the corrupt directory then press Enter 6 Inthe Directory View select the corrupt directory then press Enter In most cases you get read errors immediately after you press Enter Usually only one or two sectors that make up the cluster are damaged which lets you read the remaining good sectors The good sectors cut down your workload since you can copy the data that is within them to the root directory You will have to re create the data in the corrupt sectors See To find lost directories on page 312 7 Record the number in the Cluster field for the corrupt directory s entry on your piece of paper in the Corrupt directory cluster number column Disk Editor tries to read the cluster that the corrupt directory occupies Disk Editor 311 Recover lost subdirectories from a corrupt directory Usually only one or two sectors ar
281. ton System Doctor continuously monitors your computer to keep it running at peak efficiency If directory disk or Windows problems occur you can diagnose and fix these problems quickly using Norton Disk Doctor and Norton WinDoctor db The CD does not support running Norton Disk Doctor on NTFS partitions or FAT16 drives with 64 KB clusters available in Windows 2000 XP only If you need support for this capability install the complete Norton Disk Doctor package on your computer 198 Finding and fixing problems About Norton Utilities alerts About Norton Utilities alerts See Monitor your When one of the Norton Utilities tools detects a problem computer shealth with your computer it displays a message These Snspage 199 messages which are called alerts may appear when you are running other programs and Norton Utilities detects a problem For example if Norton System Doctor finds a problem it displays a red light sensor Alerts do not appear unless you set the sensor properties to Display Alarm Message Finding and fixing problems Monitor your computer s health Monitor your computer s health See Use online Help on page 89 orton System Doctor continuously monitors your computer to keep it free of problems and running at peak efficiency It alerts you immediately when conditions require attention and fixes many problems automatically without interrupting you The Norton System Doctor main window contains a p
282. ton WinDoctor ioe 2 With the Norton WinDoctor Problems Found dialog problems on page 206 box open press Ctrl Alt S 3 Inthe Save dialog box specify the destination and file name The log file is formatted as a text file 4 Click Save Finding and fixing problems 209 Find and fix Windows problems Select Norton WinDoctor scans Norton WinDoctor can perform a variety of scans to find problems with your system You may not wish to run every scan every time you run Norton WinDoctor When you start Norton WinDoctor the program displays a list of available scans and allows you to select the ones that you want Norton WinDoctor to run See To select WinDoctor Analysis Agents provide filtering for the WinDoctor Analysis problems found during scans They eliminate some s a common problems and provide additional repair options To select Norton WinDoctor scans See Find and fix 1 Run Norton WinDoctor rebar n 2 Inthe Norton WinDoctor wizard click Let me choose page 206 which tests to run then click Next See To select 3 To specify how you want Norton WinDoctor to process WinDoctor Analysis the problems that it finds select Analysis Agents Agents on page 210 210 Finding and fixing problems Find and fix Windows problems 4 Check the scans that you want to run Your options are Windows These scans examine the following Registry Sections sections of the Windows Registry ActiveX Come Act
283. top and from an icon in the Windows system tray You can also close Norton Password Manager from the Windows system tray icon Start Norton Password Manager From the Norton Password Manager main window you can use personal profiles set options run LiveUpdate and perform other activities When Norton Password Manager is installed its icon appears in the Windows system tray You can access your profiles from here To start Norton Password Manager from the Windows system tray 1 In the Windows system tray do one of the following Right click the Norton Password Manager icon then click Open Norton Password Manager Right click the Norton Password Manager icon then click Sign In User Profile 2 In response to the confirmation message click Yes To start Norton Password Manager from the Start menu or desktop 1 Doone of the following On the Windows taskbar click Start gt Programs gt Norton SystemWorks gt Norton Password Manager gt Norton Password Manager On the Windows XP taskbar click Start gt All Programs gt Norton SystemWorks gt Norton Password Manager gt Norton Password Manager Maintaining password security Access Norton Password Manager 2 In the Norton Password Manager main window do one of the following See Set up a If you have not yet created a profile click Create Norton Password Profile Manager profile If you have already created a profile click Sign In select a profil
284. tor Norton AntiVirus activities on page 80 View Virus Connects you to the Symantec Encyclopedia Security Response Web page from which you can search for information on all types of viruses Launch Scan Opens Norton AntiVirus in the Scan Menu for Viruses pane on which you can specify a scan to run Basics Disable or enable Smart Sweep Internet Sweep Disable or enable Smart Sweep Internet Sweep The Norton CleanSweep tool Smart Sweep Internet Sweep monitors your computer for new program installations and Internet downloads Smart Sweep Internet Sweep records where new programs are installed This information is used by other Norton CleanSweep tools including Backup Wizard Uninstall Wizard and Internet Uninstall Wizard When Norton SystemWorks is installed in Windows 98 Me Smart Sweep Internet Sweep is configured to start with Windows When Norton SystemWorks is installed in Windows 2000 XP Smart Sweep Internet Sweep is not configured to start with Windows If you do not install or remove programs frequently you do not need to have Smart Sweep Internet Sweep start with Windows To change Smart Sweep and Internet Sweep startup options 1 On the Options menu click Norton CleanSweep 2 In the Options dialog box click Smart Sweep Internet Sweep On the Smart Sweep Internet Sweep tab the Smart Sweep Internet Sweep status indicates that it is currently active or not active 3 Do one of the following Windows
285. toring by 175 orton AntiVirus 38 options 118 hreats found by 190 worms ound by Worm Blocking 190 found during a scan 186 guarding against 71 in email messages 118 190 in Microsoft Office documents 78 yellow indicator in Norton eanSweep 254 Q Index 363
286. u delete a file on a specifying file name let of the file name so that you can oppy disk from a DOS prompt by ters after a wildcard such as DEL ILENAME TXT as opposed to DEL FILENAME TXT or DEL TXT the file is 1 isted as unrecoverable on the Recently Deleted Files page To see if a file is recoverable 1 Inthe center of the ile list right click then click Show Unrecoverable Files 2 Click Next Use the UnErase Wi files zard to search for and recover the 219 220 Recovering missing or erased files Recover a file with UnErase Wizard Your computer s hard disk stores all of your files applications and the Windows operating system Over time the bits of information that make up your files are spread over the disk This is known as fragmentation The more that you use your computer the more fragmented it gets Before long a fragmented hard disk can cause the entire system to slow down Speed Disk defragments the bits of information on your hard disk and rearranges them for greatest efficiency ina process called optimization About Speed Disk Speed Disk optimizes an entire disk s files directories the MFT swap file and security metadata You can optimize without restarting your computer and optimize in only one pass even after you optimize the swap file Intelligent analysis places file types in the optimal order for best performance which reduces the frequency and necessity for
287. u have been using a third party replacement such as NDOS COM 4NT EXE or 4DOS COM for COMMAND COM corruption or absence of those files also can cause startup problems The second reason is when the value of the partition table field that is called Boot is modified to NO This tells Windows that a partition is not a startup partition even if it is Disk Editor can edit the partition table to mark a partition as the startup partition Recover an unbootable hard disk with Rescue Disks See Create and If you have created Rescue Disks you can use them to use Rescue Disks start your computer and then use Disk Editor to recover on page 82 an unbootable hard disk db If you have not created Rescue Disks you can try to recover an unbootable hard disk using Disk Editor and Emergency Disks See Recover an unbootable hard disk with Emergency Disks on page 306 To recover an unbootable hard disk with Rescue Disks 1 Insert the Rescue Boot Floppy Disk into drive A 2 Turn on your computer and wait for the Rescue Disk screen to appear 3 Press Esc to go to the DOS command prompt 4 Remove the Rescue Boot Floppy Disk 5 Insert Emergency Utilities Disk 1 which contains the DISKEDIT EXE file into drive A 6 At the command prompt type DISKEDIT W Press Enter 306 Disk Editor Recover an unbootable hard disk 8 Inthe Volume Lock message press Enter 9 On the Object menu click Drive 10 In the Select The
288. u have made and warns you that you must restart your computer to complete the optimization process 6 Close any other programs that are running then click Reboot Norton Optimization Wizard implements your choices and restarts your computer 240 Improving a computer s performance Run Speed Disk from the command line Run Speed Disk from the command line You can run Speed Disk from the command line from a console window or a DOS window or by clicking Run on the Start menu and typing a command using the command line syntax Whatever options you use when you run Speed Disk from the command line override any other options that you previously selected while running Speed Disk in any version of Windows Windows 98 Me command line syntax drive IF IU 1Q For Windows 98 Me use the following syntax SD32 drive F U Q The following options can be entered in any order Optimizes the specified drives Each drive letter that is specified must be followed by a colon This option overrides any that were previously selected in Speed Disk Full optimization Defragment files only Quick defragmentation of free space only For example to start Speed Disk from the command line so that it performs a quick optimization of drive E you type SD32 E Q Improving a computer s performance 241 Run Speed Disk from the command line Windows 2000 XP command line syntax For Windows 2000 XP use the
289. u what to do If you were not sending an email message at that time then it is probably a worm and you should quarantine the file You can click Help on the alert for additional information about how to respond After you have responded to the threat and deleted the file you could still have an infected system Follow these procedures Run LiveUpdate to See About protection updates on page 166 ensure that you have the latest protection updates Scan your system See Perform a full system scan on page 177 What to do if a virus is found 191 If a threat is found by Worm Blocking Go to the Symantec See the Symantec Security Response Web page at Security Response Web securityresponse symantec com page for the most up to date virus definitions and clean up tools If Inoculation alerts you about a change in system files db Inoculation protection is available on Windows 98 98SE Me systems only See Ensure that System files can change for a variety of reasons You may protection settings have updated your operating system or repartitioned sel on your hard disk or you could have a virus Norton pene AntiVirus alerts you when a change occurs in your system files If you get an alert about a change in your system files you have two options You can update your Inoculation snapshot or repair the file Before you repair the file be sure that your virus definitions are up to date and run
290. uage in which you want to receive the newsletter 4 On the subscribe Web page type the information requested then click Subscribe 94 Basics For more information The default settings for this product provide complete protection for your computer However you may want to adjust them to optimize system performance or disable options that do not apply You can change the product s settings to fit your work environment If you are using Windows 2000 XP you will need administrator access to change options If you are an administrator and share your computer with others keep in mind that the changes that you make apply to everyone using the computer 96 Options Norton SystemWorks options Norton SystemWorks options Norton SystemWorks includes a collection of programs that can be customized to suit your computing needs Some general options are accessible from the main window Many other options are only accessible from within specific programs Start the program to locate and customize the available options for that program Customize One Button Checkup Repair History You can view a record of repairs export a report of the repairs performed during a One Button Checkup scan select and undo specific repairs and specify how long to retain a record of One Button Checkup repairs in One Button Checkup Advanced Options To set One Button Checkup Repair History options 1 Inthe bottom right of the main window click
291. ugs LiveUpdate automates the process of obtaining and installing program updates It locates and obtains files from an Internet site installs them and then deletes the leftover files from your computer 166 Keeping current with LiveUpdate About protection updates About protection updates Protection updates are files that are available from Symantec that keep your Symantec products up to date with the latest anti threat technology The protection updates you receive depend on which product you are using Norton AntiVirus Norton AntiVirus Professional Norton SystemWorks Norton SystemWorks Professional Symantec AntiVirus for Handhelds Annual Service Edition Norton Internet Security Norton Internet Security Professional Norton Personal Firewall Norton AntiSpam Users of Norton AntiVirus Norton SystemWorks and Symantec AntiVirus for Handhelds Annual Service Edition products receive virus protection updates which provide access to the latest virus signatures and other technology from Symantec In addition to the virus protection updates users of Norton Internet Security products also receive protection updates for Web filtering intrusion detection and Norton AntiSpam The Web filtering protection updates provide the latest lists of Web site addresses and Web site categories that are used to identify inappropriate Web content The intrusion detection updates provide the latest predefined fire
292. und by One Button Checkup See Perform a One Button Checkup on page 74 You can have One Button Checkup ignore selected problems on future scans The problem is added to an Ignore Problems list You can also remove a problem from the Ignore Problems list To ignore problems that were found by One Button Checkup 1 Perform a One Button Checkup 2 Inthe Scan complete dialog box next to a reported error click view details 88 One Button Checkup ol x Missing Microsoft Shared Files Problems were found with these items Uncheck the checkbox for items that you don t want One Button Checkup to fix To ignore an item in future checkups right click it and click Ignore M Select all W The key SOFTWARE Microsoft windows CurrentVersion SharedDLLs refers to a missing file C downloads NSW Pro NU DJSBURN DLL VV Thekey SOFTWARE Microsoft windows CurrentVersion SharedDLLs refers to a missing file C downloads NSW Pro NU DJSUTILS DLL 3 Doone of the following If you don t want One Button Checkup to find any problems of this category for this scan uncheck the item f you want One Button Checkup to ignore a specific problem for this one time only open the Problem Details dialog box and uncheck it If you want One Button Checkup to ignore a specific problem until you indicate otherwise open the Problem Details dialog box right click the item then click Ignore Selected Problem Basic
293. unrecognizable characters such as happy faces hearts and other nonstandard characters on the Tools menu click Find Again to search for another occurrence of the file name 8 Find and record the starting cluster numbers and file sizes for all of the files that you want to recover 9 Find the rest of the clusters for each file Method 2 Find the starting cluster by browsing all of the directories See Start Disk Editor on page 303 You can locate the file that you want to recover by browsing all of the directories on the disk To locate all of the directories on the disk except the root directory search for two periods followed by six spaces Every directory other than the root has as its second entry As you find each directory scan the directory listing for the file that you want to recover To find the starting cluster by browsing all of the directories 1 Start Disk Editor 2 On the Object menu click Cluster 3 Inthe Select Cluster Range dialog box in the Starting Cluster text box type 2 then press Enter Disk Editor Lift data from a damaged hard disk 4 On the Tools menu click Find Object gt Subdirectory The Search Progress dialog box appears Once the search completes on the View menu click As Directory to switch to Directory View Do one of the following If the display is a directory and the file that you want to recover is listed record the name starting cluster num
294. upport offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters a Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware 334 Service and support solutions Technical support For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find
295. ur hard disks Set a virus protection schedule Once you ve repaired the damage to your computer you can install Norton SystemWorks and fix any remaining problems See Installing Norton SystemWorks on page 41 After you install Norton SystemWorks run LiveUpdate to ensure that you have the most updated virus definitions and program files See Keeping current with LiveUpdate on page 165 One Button Checkup tests for common problems on your computer See Perform a One Button Checkup on page 74 Use Norton Disk Doctor to repair disk damage See Check your disk with Norton Disk Doctor on page 202 Use UnErase Wizard to recover missing files See Recover a file with UnErase Wizard on page 217 Fragmented files can slow your computer and cause problems Speed Disk defragments and optimizes your hard disks See Optimize your hard disks on page 226 Schedule Norton AntiVirus to scan your computer regularly to ensure that it is protected See Schedule scans on page 180 Responding to emergencies 23 Stay prepared for emergencies Set Norton System Norton System Doctor sensors let you monitor different Doctor sensors aspects of your computer s activity so that you can make adjustments to the number of programs that are running and to the available space and fragmentation level of your hard disk See Monitor your computer s health on page 199 Maintain a disk Norton GoBack is
296. ur hard disks ceecseessecsecssecsseesseesseesses 226 Analyze disk fragmentation eccsseseseeeeseeeeeees 233 Customize Speed Disk Schedule optimization Optimize registry and swap files ue eeseeeeeeeeeeeees 237 Run Speed Disk from the command line 240 Contents 11 Chapter 15 Eliminating data permanently About Wipe INTO siessen 243 Set Wipe Info options sssssessssissssssssssssrsssssssssrerrssssssse 245 Wipe files 0r fOLDSTS ciccccs scccscssessensocesssoesdosnasennssonnsneccssis 247 Chapter 16 Viewing computer information Use System Information ccccecsseesseesseecseesseeseeeee 249 Section 4 Norton CleanSweep Chapter 17 Removing unwanted files and programs Enable and disable Safety Sweep eeeeceeeestesteeseeeee 253 Use Fast amp Safe Cleanup eee eessseessneeeeneees 254 Remove unwanted programs eeeessesseessesseeseeeeeeeee 255 Chapter 18 Removing Internet clutter Uninstall programs and remove files cceeseeeees 261 Uninstall programs that were downloaded from the THtere ts menssen iii Remove Internet cache files Manage cookies on your computer Remove unwanted plug ins 0 0 0 os Remove unwanted ActiveX Controls occ 266 Chapter 19 Backing up and restoring programs Back Up programs eeeeee 269 Restore a backed Up program ssessesseeeseeseeseeees 270 Section 5 Troubleshooting Chapter 20 Troubleshooting Explore the Symantec service a
297. us Check here for possible solutions to issues that might arise with Norton AntiVirus Auto Protect does not load when start my computer If the Norton AntiVirus Auto Protect icon does not appear in the lower right corner of the Windows taskbar Auto Protect is not loaded There are three likely reasons that this is happening You may have started Windows in safe mode Windows restarts in safe mode if the previous shutdown did not complete successfully For example you may have turned off the power without choosing Shut Down on the Windows Start menu To restart Windows 1 On the Windows taskbar click Start gt Shut Down 2 Inthe Shut Down Windows dialog box click Restart 3 Click OK Norton AntiVirus may not be configured to start Auto Protect automatically To set Auto Protect to start automatically 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensure that Start Auto Protect when Windows starts up is checked Norton AntiVirus may not be configured to show the Auto Protect icon in the tray 296 Troubleshooting Troubleshoot Norton AntiVirus To show the Auto Protect icon in the tray 1 At the top of the main window click Options If a menu appears click Norton AntiVirus 2 Inthe Options window under System click Auto Protect 3 Ensure that Show the Auto Protect icon in the tray is checked
298. ut some use it to open pop up ads and reset visitors homepages A simple software program that can be started by a specific keystroke or a series of keystrokes Macros can be used to automate repetitive tasks A method of mapping private IP addresses to a single public IP address NAT allows multiple computers to share a single public IP address Most DSL and cable routers support NAT The portion of an IP address that is shared by all computers on a network or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 A system table used primarily by Windows 2000 XP that organizes the exact location of all the files on the hard drive The basic unit of data on the Internet Along with the data each packet includes a header that describes the packet s destination and how the data should be processed A portion of a disk that is prepared and set aside by a special disk utility to function as a separate disk One of the two most popular protocols for receiving email POP3 requires that you download messages to read them A connection between two computers TCP IP and UDP use ports to indicate the type of server program that should handle a connection Each port is identified by a number port number PPP Point to Point Protocol protocol proxy registry removable media router script service Glossary 343 A number used to identify a particular Internet service
299. ve files from this list by clicking the file then clicking Remove File If you need to use Rescue Disks to restore your system db Rescue Disks are available only for Windows 98 Me Sometimes a virus or threat prevents your computer from starting normally Some viruses can only be removed if the computer is started from a clean disk not the infected hard disk Often a Norton AntiVirus alert tells you when to use your Rescue Disks You first need to determine if your Rescue Disks are current This means that you have created or updated your Rescue Disks since you did any of the following Added modified or removed internal hardware Added modified or removed hard disk partitions Upgraded your operating system Updated virus definitions If your Rescue Disks are not current you can still use them to remove viruses from your computer When the Rescue Disk screen appears use only the Norton AntiVirus task 88 Basics If you need to use Rescue Disks to restore your system To use your Rescue Disks 1 Insert the Basic Rescue Boot Floppy Disk into drive A and restart your computer The Rescue program runs in DOS 2 Use the arrow keys to select the program that you want to run A description of the selected program appears in the right pane of the Rescue program Your options are Norton Scans your computer for viruses and AntiVirus repairs any infected files Rescue Checks and restores boot and parti
300. veUpdate where you can update virus definitions Norton SystemWorks and any other installed Symantec products See Keeping current with LiveUpdate on page 165 Basics 63 Access Norton SystemWorks programs Rescue Create a set of floppy disks to use in an Windows 98 emergency such as when your Me computer won t start or if you think your computer is infected with a virus See Create and use Rescue Disks on page 82 Options Customize general features of the Norton SytemWorks programs that you installed You can access more options while you are running specific programs See Options on page 95 Help amp Access Help for Norton SystemWorks and Support other installed programs See Use online Help on page 89 Use Norton Tray Manager See AboutGeneral In some versions of Windows including Windows 98 options on Me Norton Tray Manager adds an icon to the Windows page 106 system tray on the taskbar Use Norton Tray Manager as a shortcut to open programs such as Norton AntiVirus and Norton Password Manager and to enable or disable memory resident programs such as Norton AntiVirus Auto Protect Connection Keep Alive and Smart Sweep Internet Sweep To use Norton Tray Manager 1 On the Windows desktop move the mouse pointer over the Norton Tray Manager icon Available program icons pop up from the Windows system tray area 2 Right click an icon then on the program
301. ver a file with UnErase Wizard amp In Windows 98 Me installing Norton SystemWorks can overwrite erased files on your hard disk If you want to try to recover erased files before you install you should run UnErase Wizard from the program CD See When to run disk utilities from the CD on page 20 UnErase Wizard displays a list of deleted files or the files that conform to file name criteria that you provide Each file is described by its name original location the date it was deleted file type file size and the program that was used to delete it You can view the contents of a file before or after you recover it On Windows 2000 XP deleted files are not recoverable if they were excluded from Norton Protection and deleted or if they were protected but deleted from the Recycle Bin before you used UnErase Wizard 217 218 Recovering missing or erased files Recover a file with UnErase Wizard To recover a file with UnErase Wizard 1 On the left side of the main window click Norton Utilities gt Find and Fix Problems 2 Click UnErase Wizard In the UnErase Wizard dialog box depending on your operating system the default selections are Find recently deleted files Windows 98 Me default Find all protected files on local drives Windows 2000 XP default Find any recoverable files matching your criteria Find all Norton Protected Users files Windows 2000 XP only Searches for the names of
302. wall rules and updated lists of applications that access the Internet These lists are used to identify unauthorized access attempts to your computer Norton AntiSpam updates provide the latest spam definitions and updated lists of spam email characteristics These lists are used to identify unsolicited email Users of Norton Personal Firewall receive intrusion detection updates for the latest predefined firewall rules and updated lists of applications that access the Internet Users of Norton AntiSpam receive the latest spam definitions and updated lists of spam email characteristics Keeping current with LiveUpdate 167 Obtain updates using LiveUpdate Obtain updates using LiveUpdate LiveUpdate checks for updates to all of the Symantec products that are installed on your computer db If your nternet service provider does not automatically connect you to the Internet connect to the Internet first and then run LiveUpdate To obtain updates using LiveUpdate 1 At the top of the main window click LiveUpdate 2 In the LiveUpdate window click Next to locate updates 3 Ifupdates are available click Next to download and install them 4 When the installation is complete click Finish db Some program updates may require that you restart your computer after you install them When you should update Run LiveUpdate as soon as you have installed your product Once you know that your files are up to date run LiveUpdate
303. want to delete is selected 3 Click Delete 4 Click Yes to confirm the deletion Restore a backed up program Restore Wizard uses a Norton CleanSweep backup to restore a program to its original state To restore a backed up program 1 On the left side of the main window click Norton CleanSweep gt Programs Backing up and restoring programs 271 Restore a backed up program 2 Click Restore Wizard 3 Select the backup to restore then click Next 4 In the selected backup select the items that you want to restore Your options are All the files Restore all of the files that are associated with the program Only the files Specify the files to restore before selected below you proceed 5 Click Next Specify how you want Norton CleanSweep to proceed ifa file that is being restored already exists then click Next See Restore a 7 Click Next to accept the default setting and have program to a Norton CleanSweep restore the files to the location ae i where they were previously stored page 271 You can also restore the files to a different location 8 Click Finish to restore the backup In the Restore Complete dialog box click Yes to delete the backup 10 Click OK Restore a program to a different program group You can restore a backed up program to a different location db Some programs may malfunction if they are not restored to their original locations To restore a backed up program to a
304. ware that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a machine to not more than a finite number of times for a finite number of machines This License and the Software containing enforcement technology require activation as further set forth during installation and in the Documentation The Software will only operate for a finite period of time prior to Software activation by You During activation You will provide Your unique product key accompanying the Software and PC configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the Documentation or as prompted by the Software the Software will cease to function until activation is complete which will restore Software functionality In the event You are not able to activate the Software You may contact Symantec Customer Support at the URL or and telephone number provided by Symantec during activation or as may be set forth in the Documentation 4 Sixty 60 Day Money Back Guarantee If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please contact Symante
305. window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to delete If you click the button next to the scan name the scan runs 3 Under Actions click Delete 4 Click Yes to verify that you want to delete the scan Schedule scans amp After installation Norton AntiVirus automatically runs a weekly full system scan You can also set up a schedule for custom virus scans You can schedule customized virus scans that run unattended on specific dates and times or at periodic intervals If you are using the computer when the scheduled scan begins it runs in the background so that you do not have to stop working You cannot schedule the predefined scans in the scan list but you can schedule any custom scans that you have created Schedule a custom scan You have complete flexibility in scheduling custom scans When you select how frequently you want a scan to run such as daily weekly or monthly you are Protecting disks files and data from viruses 181 Schedule scans presented with additional fields with which you can refine your request For example you can request a daily scan then schedule it to occur every two days or every three days instead To schedule a custom scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that
306. wipe free space in Windows 2000 XP on page 247 Basics 65 Access Extra Features Start utilities from the CD You can start Norton Disk Doctor Norton WinDoctor Wipe Info and Fast amp Safe Cleanup from the CD In Windows 98 you can also start UnErase Wizard To start utilities from the CD 1 Insert the CD into the CD ROM drive 2 Inthe CD window click Launch Utilities from CD 3 Inthe CD Utilities window select a utility Your options are Norton Disk Doctor See To run Norton Disk Doctor from the CD on page 20 See Check your disk with Norton Disk Doctor on page 202 Norton WinDoctor See Find and fix Windows problems on page 206 Wipe Info See Eliminating data permanently on page 243 UnErase Wizard See Recovering missing or erased Windows 98 Me files on page 215 Fast amp Safe See Removing unwanted files and programs on page 253 4 Run the utility For more information refer to the instructions for the utility that you want to run 5 When you have finished running the utility close it In the CD Utilities window click Exit Close the CD window Access Extra Features Norton SystemWorks Extra Features include additional software and Internet based services to enhance your computing security and productivity These include Symantec Web features Tech24 com and Symantec 66 Basics Access Extra Features Security Check and other programs You can a
307. ws 2000 XP the fragmentation level is determined by the formula total file fragments number of files expressed as a percentage Unfragmented files are counted as single fragments You may also see different statistical reporting with Executive Software s Diskeeper or Disk Defragmenter the utility that is included with Microsoft Windows In Windows 98 Me Speed Disk compares the number of fragments against the number of files using the formula Tf F 100 where Tf is the number of file fragments and F is the number of total files For example on a disk with 100 files with one file consisting of 17 fragments Speed Disk will report that 17 percent of the disk is Improving a computer s performance 223 How fragmentation affects performance fragmented Speed Disk also defragments the swap file and includes it in its calculations How fragmentation affects performance The data storage space on a disk is divided into discrete units called clusters When files are written to the disk they are broken up into cluster sized pieces When all of the pieces of a file are located in adjacent or contiguous clusters the file can be accessed quickly because all of the information is in one place When files are saved or copied to a disk there is no discrimination among types of files On an unoptimized disk all file types including applications dlls and data iles are intermingled When a fragmented file is accessed disk performan
308. xe To test your Rescue Disks 1 Close all open Windows programs See My Rescue 2 Insert the disk labeled Basic Rescue Boot Floppy Disk Disk does not into drive A then click Restart work on page 277 If the Rescue Disk screen appears on your monitor the Rescue Disk works properly If the Rescue Disk screen does not appear you have several options for correcting the problem 3 Press Escape to exit to DOS 4 Remove the disk from drive A and slide open the plastic tab on the back of the disk to write protect it 5 Restart your computer Update your Rescue Disks You can update your Rescue Disks as often as you like Rescue Disk lets you update your basic Rescue Disk set without having to recreate them If you are updating a floppy disk set make sure that your disks are not write protected before you begin To update your Rescue Disks 1 Inthe main window click Rescue 2 Inthe Rescue Disk window under Select Destination Drive click drive A then click Update A message prompts you to insert the disk labeled Basic Rescue Boot Floppy Disk into drive A 86 Basics Create and use Rescue Disks See Test your Rescue Disks on page 85 3 Insert the Basic Rescue Boot Floppy Disk into drive A then click OK 4 Insert the remaining disks in your set as requested Make sure to test your newly updated Rescue Disk set when prompted Rescue Disk options Rescue Disk has the following options Add Fil
309. y option to the list of available repairs This agent includes the Windows Standard Recycle Bin in searches for missing files and adds an UnErase file recovery option to the list of available repairs This agent attempts to find missing files by searching all local drives for a file with the same name If a file is found the repair option lets you link the shortcut to the file This agent checks to see if any problems are due to a change in drive letter assignment If so it provides a solution to include the new drive letter 211 212 Finding and fixing problems Find and fix Windows problems Detect directories This agent checks to see if any that have moved problems are due to a directory changing from one drive to another If so it provides a solution to include the new drive letter Ignore missing files This agent checks to see if any on removable missing file problems are due to drives files that are located on removable drives If so it removes the problem from the list oO To see information about an Analysis Agent place your cursor over the agent name and read the description that appears in a tooltip 4 Uncheck one or more problem Analysis Agents then click OK 5 Continue the scan process Select Norton WinDoctor repair solutions Norton WinDoctor lets you tailor the repair process to your needs You can specify which problems to fix and how to fix them or you can let Norton
310. you can use to identify the program that you want to remove The program tree includes the following expandable folders Programs on the Start menu Any shortcut icons on the desktop Any programs that have been monitored by Smart Sweep if you have not yet monitored any program installations the folder is empty and the folder s description is No Programs Monitored By Smart Sweep Any ActiveX controls that have been monitored by Internet Sweep if you have not yet monitored any ActiveX control installations the folder is empty and the folder s description is No Downloads Monitored By Internet Sweep 255 256 Removing unwanted files and programs Remove unwanted programs To uninstall a program with Uninstall Wizard 1 On the left side of the main window click Norton CleanSweep gt CleanUp Click Uninstall Wizard Select the program to remove then click Next Follow the on screen instructions to proceed uF WN Specify whether or not you want to back up the selected program and confirm the deletion of each item in the program Your options are Finish Remove the entire program View View add to or remove from the list of components that will be uninstalled See Remove part of a program on page 257 and View more information about a component on page 258 6 Click OK to confirm the program removal A dialog box reports the action as completed and asks if you want to see a summary that contains
311. you want to schedule If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 Inthe Schedule dialog box if Show multiple schedules is checked click New to enable the scheduling fields If it is not checked the fields are already enabled 5 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set he additional options as necessary 6 When you are done click OK You can also create multiple schedules for a scan For example you could run the same scan at the beginning of your work day and at the end To create multiple schedules for a single scan 1 On the left side of the main window under Norton AntiVirus click Scan for Viruses 2 Inthe Scan for Viruses pane under Task select the custom scan that you want to schedule If you click the button next to the scan name the scan runs 3 Under Schedule Task click Schedule 4 Inthe Schedule dialog box check Show multiple schedules 5 To set an additional schedule click New 182 Protecting disks files and data from viruses Schedule scans 6 Set the frequency and time at which you want the scan to run Most of the frequency options include additional options that let you further refine the schedule Set the additional options as necessary 7 When you are done click OK Edit scheduled scans

Symantec NORTON SYSTEMWORKS 2004 RETAIL (10109303) for PC

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