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Symantec LiveState Recovery Desktop 3.0 for PC

1. Getting started With tasks 00 ccceessssseeseesseceseeseseseeeeseeeeseseeeeseeeeeeseeeees Installing Symantec LiveState Recovery Preparing for install ation yeisso en a a E EANA 17 Symantec LiveState Recovery system requirements c eceeeseeees 17 Supported file systems and removable Media cccsssssseseeeseseeesesees 18 If you have a previous version installed cceeessesesesessesseseeseeteesesees 19 30 day evaluation version ccccecesessesesesssseseseseceseseeeeseeeeeseeeeseseeeeseeees 19 Symantec LiveState Recovery licensing ccceseseeseseeseseseeeeseteeseseneees 19 Installing Symantec LiveState Recovery Post imstallation tasks eeeeesesesessssesececeseseceseseeseseceeeeescseseseseeeceeeetseseaeeeseneeees Starting Symantec LiveState Recovery ccceeceeesseseeeeeeeeeseeseeeeeeseeaees 21 Activating Symantec LiveState Recovery ceceeseeceeseteeteeeeeseeeeneeeeeees 22 Getting started Using the console ccccssseseesscesseeeseseeeeseeeeeeees Starting the console Starting the console from the system tray cccceceseseseseessseeeeseesesesesees 26 Displaying the tray icon MENU 20 0 cceeseseseeceseseeseseeseeeseeecseseeeeseeseeseeeeaees 26 Checking the version number cececesesesesseceeeeeesececeseeeeseeeeeeseeeeseeeses 27 CONSOLE part Smene atte wdis ene T 27 Working with basic features cccccccsesesesessssssssesesesesesesessssesses
2. Ignore bad sectors during copy Copies the drive even if there are errors on the disk Destination partition type Lets you set the partition type to one of the following m Primary partition m A logical partition inside an extended partition Drive letter Assigns the selected drive letter to the partition 99 100 Copying a drive Copying one hard drive to another hard drive Table 7 1 Drive to drive copying options Copy MBR Copies the master boot record from the source drive to the destination drive The master boot record is contained in the first sector of the first physical hard drive The MBR consists of a master boot program and a partition table that describes the disk partitions The master boot program looks at the partition table to see which primary partition is active It then starts the boot program from the boot sector of the active partition Select this option if you are copying the C drive to a new empty hard drive Additionally if you are copying multiple drives to a new empty hard drive you only need to select this option once You should not select this option if you are copying a drive to another space on the same hard drive as a backup or if you are copying the drive to a hard drive with existing partitions that you will not be replacing To copy from one hard drive to another hard drive 1 From the basic view click Copy One Drive to Another 2 Complete the w
3. Troubleshooting 115 Troubleshooting the product 3 Click Edit Boot ini File to open the file in a plain text editor 4 Make the changes you want and save the file Getting a static IP address If you are trying to restore a backup image that is located on a network drive share but you are unable to map a drive or browse to the drive share on the network usually caused by the lack of an available DHCP service you can assign a unique static IP address to the computer that is running the recovery environment You can then map to the network drive share The Network Configuration dialog is automatically displayed if there is no DHCP service available when you start the recovery environment However if it does not display you can open it from the recovery environment To get a static IP address You can display the Network Configuration window get a static IP address get an IP address if the ping is unsuccessful and map a network drive To display the Network Configuration window 1 Inthe recovery environment main window click Advanced Recovery Tasks 2 Click Run utilities gt Network Configuration To get a static IP address 1 Inthe list box of the Network Configuration window select IP 1 2 Click Modify 3 Specify a unique IP address and subnet mask for the computer you are restoring Be sure that the subnet mask matches the subnet mask of the network segment 4 Click OK twice to return to the recovery environment
4. 3 Onthe Tools menu click Disable Schedule To enable the job click Enable Schedule Deleting a backup job schedule You can delete a backup schedule when you no longer need it To delete a backup job schedule 1 From the advanced view click the Backup Jobs tab 2 Inthe list box select a backup job 68 Creating backup images Exporting a backup image 3 On the Tools menu click Remove Job Exporting a backup image You can export an open backup image file in Backup Image Browser to accommodate various methods of archiving or to make a copy of a backup with different characteristics than the original Be aware that exporting does not modify an existing backup image rather it copies the backup image and assigns the new characteristics to the copied file See Using Backup Image Browser on page 33 Exporting a backup lets you do the following Split the file into smaller sizes so it can be copied to other types of storage media Consolidate a spanned set into one backup image file Consolidate an incremental set a base backup image and all associated incremental backup images into one backup image file or a spanned set Change the description or compression level of the backup image Add a password to the backup image Encrypt a backup image To export a backup image 1 In the tree pane of Backup Image Browser select the backup image file that you want to export On the File menu click Export Back
5. If the drive letter of the CD drive has changed since you installed the product when you run the Repair or Modify installation option from the product CD you will get an error message indicating that the MSI file cannot be found This error typically occurs if you are adding or removing external devices to a desktop PC or internal devices to a laptop To avoid this issue make sure that Windows sees the CD drive as the same drive letter as when the product was first installed Check here for suggestions to help resolve problems that are encountered while creating backup images m Backup image on CD m Support for CD DVD burners m DVD ROM drives Backup image on CD m Difficulties with creating backup images to CD may be resolved by downloading the latest CD or DVD drivers and firmware updates from the manufacturer of your CD or DVD writer When you have completed the update shut down the computer To ensure the computer recognizes the drive m If your CD DVD burner is internal turn off the power to the computer then turn the power back on Troubleshooting 103 Troubleshooting the product m If your CD DVD burner is external unplug the power source to the burner then plug it back in m Ifyou create a backup image of two drives and the first backup image fills one and a half CDs you will be prompted to insert new media before the second drive is backed up It helps to think of the two drives as two separate
6. Symantec LiveState Recovery Desktop User s Guide Ss symantec Symantec LiveState Recovery Desktop 3 0 User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 3 0 PN 10312674 Copyright Notice Copyright 2004 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo and Symantec LiveState Recovery are trademarks of Symantec Corporation Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 Technical support
7. You can select a backup file v2i iv2i pqi in Backup Image Browser then mount the drive and set it up as a share that can be accessed remotely from another computer See Mounting a drive within a backup on page 73 You can then restore selected files and folders to the remote computer See Restoring files from a backup image on page 72 If desired you can create the backup image file directly to your choice of removable media such as a USB or Firewire drive Zip JAZ or magneto optical or to CD or DVD for long term storage or for storage off site 38 Getting started About Driver Validation m Ifthe computer you are backing up has power management features such as going into hibernation after a period of inactivity they may conflict with the product during the creation of a backup image If you experience any of these problems you may need to reboot the computer turn off all power management features then create the backup image again Check inside the Microsoft Services console services msc to ensure that the agent is running started If it is running you will be able to use the console to create backup images of the computer See Managing the agent using Windows Services on page 125 About Driver Validation Driver Validation checks whether there are available drivers in Symantec Recovery Disk for network and storage devices on the computer Running the Driver Validation helps to assure that
8. F1 F2 or F10 From the BIOS screen choose the Boot menu The boot devices will be listed Change the CD or DVD drive to be the first boot device in the list Save the changes and exit the BIOS setup When you boot your computer with the product CD in the drive you will see a prompt telling you to press any key to boot from CD If you do not press a key your computer will attempt to boot from the next boot devices listed in the BIOS There is only a short delay when the prompt to press a key is displayed so you need to watch carefully as the computer boots Press a key and the recovery environment Symantec Recovery Disk starts See Booting a computer into the recovery environment on page 40 cannot access or see the local drive where my backups are saved You may need to load drivers for the storage device where your backups are saved as part of booting to the recovery environment To load drivers for storage devices 1 2 Insert the product CD and restart your computer To add storage drivers for most SCSI devices when you see the prompt Press any key to boot from CD press F6 If you press a different key you will not have an opportunity to load special drivers Press S when prompted to specify additional SCSI adapters CD drives or special controllers for use with Windows including those for which you have a device support disk from a mass storage device manufacturer Troubleshooting 111
9. quality of backup checking 49 55 64 R RAM drives 19 readme file 13 recovering backups 84 recovering files from within a backup 72 recovery environment booting into 40 troubleshooting 106 Recovery Wizard 85 remote control session 112 removable media advantages and disadvantages for storing backups 46 backup images split across 48 creating backups for copying to removable media later 50 saving backups to 48 saving incremental backups to 48 splitting a backup image for archiving exporting 68 removable media what is supported 18 removing backup history 30 removing backup schedules 67 reports log file 33 126 requirements system 17 rescanning disks 28 restarting agent 127 Restore Drive Wizard 84 restoring backups 84 options 85 Symantec Recovery Disk 85 Symantec Recovery Disk explained 106 troubleshooting 105 restoring backups from spanned media 72 restoring files and folders 72 75 Run as changing logon using 131 S saving backup images to a network 10 schedules deleting 67 disabling 67 modifying 67 scheduling backups 56 scripts running during back up 60 sectors ignore bad 51 security agent 130 security allow or deny permissions 130 security granting access to users to back up 130 security setting in backups 52 server agent services checking 35 tour 35 server protection best practices 36 service definition 135 starting stopping or restarting agent 127 services best practices for using 126 openin
10. ratio on backup image files High Uses high compression for a 50 average data compression ratio on backup image files This is usually the slowest method When a high compression backup image is created CPU usage may be higher than normal Other processes on the computer may also be slower To compensate you can adjust the operation speed of the product This may improve the performance of other resource intensive applications that you are running at the same time See Setting the default operation speed on page 31 Dividing a backup image file into smaller files You can split a backup image file into two or more smaller files This feature is useful if you are creating or exporting a backup image file that you want to copy to removable media later for safekeeping The backup image is split into smaller more manageable segments You can then copy the segments onto separate removable media This option does not apply to scheduled backup jobs Note If Symantec LiveState Recovery creates an sv2i file in addition to the v2i files you need to save the sv2i file on the same media as the first v2i file Creating backup images 51 About creating backup images If you are creating a backup of thousands of files on a computer that has low memory splitting the backup image into smaller segments may help speed the process If a backup image is divided into multiple files the filenames for subsequent files will
11. As part of Symantec Security Response the Symantec global Technical Support group maintains support centers throughout the world The Technical Support group s primary role is to respond to specific questions on product feature function installation and configuration as well as to author content for our Web accessible Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion For example the Technical Support group works with Product Engineering as well as Symantec Security Response to provide Alerting Services and Virus Definition Updates for virus outbreaks and security alerts Symantec technical support offerings include m A range of support options that give you the flexibility to select the right amount of service for any size organization m Telephone and Web support components that provide rapid response and up to the minute information m Upgrade insurance that delivers automatic software upgrade protection m Content Updates for virus definitions and security signatures that ensure the highest level of protection m Global support from Symantec Security Response experts which is available 24 hours a day 7 days a week worldwide in a variety of languages for those customers enrolled in the Platinum Support Program m Advanced features such as the Symantec Alerting Service and Technical Account Manager role offer enhanced
12. Delete to restore the drive Click Next In the Restore Options window select or deselect the restore options you want The actual options available will depend on the restore location you selected earlier Verify backup image before restore Check for file system errors after restore Resize drive to fill unallocated space Set drive active Set partition type Restore original disk signature Restore MBR See Restore options on page 86 90 Restoring backup images Restoring drives using the recovery environment 15 16 17 18 19 Click Next In the Completing the System Restore Wizard window review the system restore options you have selected If you need to change any options click Back To reboot the computer automatically after the backup image is restored select Reboot after finish Click Finish Click Yes to begin restoring the backup image Restoring drives using the recovery environment You can use the System Restore Wizard from the recovery environment to restore an entire computer that has more than one drive You can also use the recovery environment to perform a bare metal recovery of a computer that has suffered a catastrophic hard drive failure Restore drives using Symantec Recovery Disk You can restore multiple drives add a backup image file edit the list of backup images or remove a filename from the list of backup images To restore multiple drives 1 oo N DO
13. If you remove the product CD before clicking Browse the recovery environment will exit back to the recovery environment main window Running USB devices To enable a USB device while you are running the recovery environment you must first attach the device then reboot the computer into the recovery environment 112 Troubleshooting Troubleshooting the product Using pcAnywhere Thin Host for a remote recovery Using the Symantec Recovery Disk you can host a remote control session by starting pcAnywhere Thin Host Once started the thin host waits for a connection that can be used to remotely manage a recovery or perform other tasks in the recovery environment To connect to the thin host you must use Symantec pcAnywhere on a remote computer The pcAnywhere Thin Host contains the minimum settings needed to support a single use remote control session The thin host requires an IP address for hosting a remote control session Note A thin host cannot be deployed to the recovery environment The thin host can only be started from Symantec Recovery Disk to host a remote control session The thin host in Symantec Recovery Disk does not support file transfers and cannot be used to add drivers for network or storage devices To start pcAnywhere Thin Host 1 Inthe recovery environment main window click Advanced Recovery Tasks 2 Click Run utilities 3 Click Start pcAnywhere Thin Host If not started the Networking service
14. Recovery actions are available only on target computers that are running Windows 2000 or Windows XP To set up recovery actions when the agent fails to start 1 From the Services window under the Name column select Symantec LiveState Recovery See Opening Services on page 127 2 Click Action gt Properties then click the Recovery tab 3 Select the action you want from the First failure Second failure and Subsequent failures drop down lists Restart the Service Specify the number of minutes to pass before an attempt to restart the service is made Run a Program Specify a program to run You should not specify any programs or scripts that require user input Restart the Computer Specify how long to wait before restarting the computer by clicking Restart Computer Options You can also create a message that you want to display to remote users before the computer restarts Managing the agent 129 Managing the agent using Windows Services 4 Inthe Reset fail count after box specify the number of days that the agent must run successfully before the fail count is reset to zero When the fail count is reset to zero the next failure triggers the action set for the first recovery attempt If you want the agent to run correctly for several weeks between failures you should specify a large number 5 Click OK Viewing agent dependencies The agent depends on other required services to run properly If a system component is
15. Tips on using Symantec LiveState Recovery tape drive To save backups to tape save the backup to another drive then use your existing tape backup strategy to save the backup image file to tape The following strategies can help you successfully manage backups once they are created Maintain duplicate backup images for safety Store backup images elsewhere on the network and create CDs DVDs or tapes of the backup images for storage off site in a safe and secure place Verify that backup image file or set of files is stable and usable Document and test your entire restore process by doing regular restores of backup image files using the console and single files using Backup Image Browser Doing so can uncover potential hardware or software problems Use Verify backup image at the time you create a backup image file or use Verify Image from Backup Image Browser to periodically check the integrity of all your backup image files Consolidate incremental backup images Combine incremental backups to reduce the number of files you have to maintain This strategy also uses hard disk space more efficiently Review the Events tab Periodically review the contents found in the Events tab of the console to ensure stability in the computer system Review the contents of backup image files Ensure that you are backing up essential data by periodically reviewing the contents of backup image files Tips on using Symantec LiveState Recovery
16. UM fF Boot the computer into the Symantec Recovery Disk main window See I cannot boot the computer from the CD on page 110 Click Advanced Recovery Tasks Click Restore system or data drives Drive letters under Symantec Recovery Disk may not match those in the Windows environment Click Restore drives Click Next Click Multiple drives Click Next In the Backup images to restore window add edit or remove backup image files See To add a backup image file on page 91 See To edit the list of backup images on page 92 See To remove a filename from the list of backup images on page 92 10 11 Restoring backup images 91 Restoring drives using the recovery environment To reboot the computer automatically after the backup images are restored select Reboot after finish Click Finish Click Yes to start restoring the backup images To add a backup image file 1 2 3 4 In the Backup images to restore window click Add Specify the location of the backup image file Click Next In the Restore Destination window select the destination where you want to restore the backup image file Some of the drives listed may be invalid selections because there is not enough free space for the restored backup image file or because you do not have rights to the drive If you want to free up disk space select a drive then click Delete Drive This will free space if a single volume space on the h
17. You can start the console from the Windows taskbar or from the Windows system tray To start the console Doone of the following m On the classic Windows taskbar click Start gt Programs gt Symantec LiveState Recovery gt LiveState Recovery Desktop m On the Windows XP taskbar click Start gt All Programs gt Symantec LiveState Recovery gt LiveState Recovery Desktop To use the full version of Symantec LiveState Recovery you must activate the product See Activating Symantec LiveState Recovery on page 22 Starting the console from the system tray Symantec LiveState Recovery adds an icon to the Windows system tray By default the tray icon appears in the lower right corner of your computer monitor on the Windows taskbar To start the console from the system tray Doone of the following m Inthe Windows system tray double click the Symantec LiveState Recovery tray icon m Inthe Windows system tray right click the Symantec LiveState Recovery tray icon then click Run Symantec LiveState Recovery Displaying the tray icon menu From the tray icon you can quickly access the following Symantec LiveState Recovery tools and information m Schedule backups or incremental backups using the Backup Job Wizard m Create an immediate backup image of a selected drive using the Drive Backup Wizard or a previously defined backup job m Restore a selected drive using the Restore Drive Wizard m View currently sche
18. a backup image You can create a backup image manually This is particularly useful if you are about to install a new product some critical files have changed or many file changes have occurred in a session and you need to create a backup immediately You can also make an initial backup image file of a computer to ensure the back up is successful then use the Schedule Incremental Backups Backup Job Wizard feature to automate the creation of any subsequent backups during a specific day and time or during a particular event such as logging off or installing a program You can schedule the creation of backup images instead of creating them manually See About scheduling incremental backup images on page 56 You can backup a database See Backing up a database on page 45 Note During the creation of backup images you should exit any partitioning software that is running such as Norton PartitionMagic 54 Creating backup images Manually creating a backup image To manually create a backup image 1 In the basic view click Back Up Drives In the advanced view click the Drives tab then click Tools gt Back Up Drive Click Next Select one or more drives to back up A separate backup image file will be created for each drive you select You can click a drive letter to view a graphical representation of the drive s used and total free space A drive with a red X next to it indicates that
19. a catastrophic failure such 48 Creating backup images About creating backup images as a primary hard drive going bad you may not be able to recover the backup image you need even if you save the image to a different drive on the same hard drive Use Norton PartitionMagic to create a partition on your desktop work computer or home computer hard drive that is dedicated to backup images Network file If you select Network file the backup images are stored on the network You need to specify the UNC path server share to the folder on the network where you want the backup images stored Alternatively you can click Browse to navigate to the appropriate network folder When you click Next in the wizard the Connect As window appears Type a domain or computer name a user name and password then click OK to continue with the wizard The user name you type must have read write access to the network folders where the backup image files will be stored The product uses this login information to access the network when you create a backup image CD RW DVD RW If you select CD RW DVD RW the backup images are stored on disk media You need to specify the CD or DVD drive where the backup images will be sent Note This option may not be available in your version of the product To upgrade to a version that supports this option visit sea symantec com m Make sure the media is new and blank Partially written CD or DVD
20. a system drive If you began restoring a backup of a system drive under Windows and encountered an error you will need to boot into the recovery environment and start the System Restore Wizard to manually restore the backup When you restore a system drive that requires booting into the recovery environment the restore may not complete automatically if the recovery environment assigns different letters to drives other than what was assigned under Windows This discrepancy is sometimes caused by USB and FireWire devices or CD devices or if you have manually changed drive letter assignments Under Windows fixed drives are assigned first under the recovery environment removable drives are assigned first The work around is to restore the backup manually from the recovery environment using the System Restore Wizard See Restoring drives using the recovery environment on page 90 If you cannot connect to a server that has the agent installed on it on that server check the product s Security Configuration Tool to ensure the user you are running the console as is listed or is a member of a group that is listed Only users or groups listed in this Security Configuration Tool have the ability to 106 Troubleshooting Troubleshooting the product connect to the agent on that computer Also check the Windows Event Viewer on the server to ensure that the agent service started successfully See Controlling access to the agent or
21. backup image is stored In the Restore Drive Wizard click Next In the Connect As dialog box type a domain or computer name user name and password then click OK to return to the wizard Restore options When you restore a computer from a backup image there are various options you can set Table 6 3 describes the restore options for restoring a computer Table 6 3 Restore options for a computer Verify image file before restore Determines whether a backup image file or set of files is valid or corrupt before restoring it The wizard checks to see that all of the files in the backup image file or set are available the internal data structures in the backup image match the data that is available and the backup image can be uncompressed if you selected a compression level at the time of creation If the backup image is invalid the restoration will not continue Check for file system errors Checks the restored drive for errors after restoring the backup image file Resize drive to fill unallocated space Automatically expands the drive to occupy the destination drive s remaining unallocated space Set drive active Makes the restored drive the active partition the drive the computer boots from Only one drive can be active at a time To boot the computer it must be on the first drive and it must contain an operating system When the computer boots it reads the partition table of the first drive t
22. backup sets This process makes it easier to restore backup images from removable media later Support for CD DVD burners Supported burners allow variable packet writing a necessary feature if you are writing a backup image to CD or DVD Most burners manufactured since 1998 support variable packet writing To see if the product supports your CD or DVD writer please visit www gearsoftware com support recorders index cfm L Specify your OS and the manufacturer of your CD or DVD writer to see if your device is supported If your burner is not listed you should check your burner s documentation to see if variable packet writing is supported before you attempt to write backup images to it DVD ROM drives Some DVD ROM drives cannot play DVD R media If you plan to create a backup on DVD R media and later restore from a DVD ROM drive you should check the drive compatibility list at http www gearsoftware com support recorders index cfm4L Scheduled backup image Check here for suggestions to help resolve problems that are encountered while scheduling backup jobs m Icreated a backup job and set a number of full backups that I wanted to maintain on the hard disk After a while backups stopped being created m Checking the status of the agent m Ideleted a drive and now get backup job errors 104 Troubleshooting Troubleshooting the product created a backup job and set a number of full backups that wanted to maintain o
23. location If the drive is not bootable or you are not certain that it is have a Windows boot disk ready This option is valid for basic disks only not dynamic disks Note If you are restoring an operating system partition from the recovery environment to a hard drive that has no other partitions you must select this option or the operating system partition will not be active after the restore and will not boot Partition type Lets you set the partition type to one of the following m Primary partition m A logical partition inside an extended partition This option is not applicable for dynamic disks Drive letter Assigns a drive letter to the partition Available in the Restore Drive Wizard only Restore original disk signature Restores the original physical disk signature of the hard drive Disk signatures are included in Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later and are necessary before the hard drive can be used This option is recommended for advanced users and is available only when restoring a whole drive under the recovery environment 88 Restoring backup images Restoring a single drive using the recovery environment Table 6 5 Advanced restore options for a single drive Restore MBR Restores the master boot record The master boot record is contained in the first sector of the first physical hard drive The MBR consists of
24. main menu 5 Click Advanced Recovery Task 6 Click Run utilities gt Ping Remote Computer 116 Troubleshooting Troubleshooting the product Specify the address of a computer you want to ping on the network segment using one of the following address methods Usually it will be the computer that holds the backup image you are wanting to restore Computer name Specify a computer name if you use the domain or workgroup to resolve computer names For example computersb Computer name and Specify a computer name and domain if you are using an domain Active Directory domain to resolve computer names For example computersb domain com IP address Specify an IP address if there is no computer name resolution available on the segment For example 12 345 67 890 Click OK If you specified a computer name or computer name and domain as the address method make note of the IP address that is returned from the computer you are pinging See Getting a static IP address on page 115 If communication to the storage computer is operating as expected you can use the Map Network Drive utility to map a drive to the backup image location To get an IP address if the ping is unsuccessful 1 On the computer that holds the backup image you are wanting to restore at a DOS prompt type ipconfig all and press Enter Write down the IP address that is displayed Return to the computer that is running the recovery environment and r
25. media should not be used m If you do not have a writable CD or DVD drive this option will not appear m When you save a backup image to removable media the files are automatically split into the correct sizes if the backup spans more than one media The files are named according to the naming convention for spanned image files See Dividing a backup image file into smaller files on page 50 m Because backup jobs are designed to run without user intervention possibly when the computer is unattended you cannot save scheduled backup images directly to removable media Creating backup images 49 About creating backup images Verifying a backup image If this option is selected in the Wizard at the time you create a backup the backup image file or set of files will be checked to see that all of files are available the internal data structures in the backup image match the data that is available and the backup image can be uncompressed to create the expected amount of data if you selected a compression level at the time of creation Note Be aware that verifying an image doubles the time approximately required to create the backup image If you decide not to verify the backup image file at the time of creation you can still check the integrity of a backup image any time after it is created by opening the file in Backup Image Browser See Verifying an existing backup image using Backup Image Browser on pag
26. of Backup Image Browser are accessed from the main program screen or by right clicking anywhere in the tree pane or content pane Using the tree pane The tree pane shows a hierarchical tree view of all the backup image files v27 iv21 pqi that you have opened in Backup Image Browser 34 Getting started Using Backup Image Browser From the tree pane you can Mount or dismount a V2i drive inside a backup image or from Windows Explorer See To mount a drive within a backup using Windows Explorer on page 74 m Export a backup image file to span across media m Verify that the selected backup image file or set of files is valid m Browse folders inside a backup image m View the properties of a selected backup image file m Open or close backup image files Using the content pane The content pane shows the contents of the selected mounted drive folder backup image file or V2i drive Depending on if you have selected a backup image file v2i iv2i pqi volume folder or file you can do the following directly from the content pane m Restore selected files and folders from within a backup image file Mount or dismount a v2i drive inside a backup image file m View the contents of a selected file m View the properties of a selected volume Opening or closing a backup image By default the Open dialog box is displayed each time you start Backup Image Browser Open or close a backup image You can open bac
27. remotely back up servers throughout an enterprise from its centralized console See Using the agent on page 35 To use the features of the product the Symantec LiveState Recovery agent must be started and properly configured You can use the Windows Services tool to manage and troubleshoot the agent Note To manage the agent you must be logged on as an administrator Using the Services tool you can manage the agent in the following ways m Start stop or disable the agent on local and remote computers See Starting stopping or restarting the agent service on page 127 m Configure the username and password used by the agent See Controlling access to the agent or console on page 130 m Set up recovery actions to take place if the agent fails to start For example you can restart the agent automatically or restart the computer on computers running Windows XP or Windows 2000 only 126 Managing the agent Managing the agent using Windows Services See Setting up recovery actions when the agent fails to start on page 128 Best practices for using services This section suggests some best practices for using services Check the Events tab first before using Services The Events tab in the advanced view of the console should be the first place you check when tracking down the source of a problem particularly when it is associated with the agent Selecting the most recent log entries in th
28. single drive Table 6 4 Standard restore options for a single drive Verify backup image Determines whether a backup image file or set of files is valid or before restore corrupt before restoring it The wizard checks to see that all of the files in the backup image file or set of files are available the internal data structures in the backup image match the data that is available and the backup image can be uncompressed if you selected a compression level at the time of creation If the backup image is invalid the restoration will not continue This option is selected by default Check for file system Checks the restored drive for errors after restoring the backup errors after restore image file Resize drive to fill Automatically expands the drive to occupy the destination drive s unallocated space remaining unallocated space Restoring backup images 87 About restoring drives using the recovery environment Table 6 5 describes the advanced restore options that are available for restoring a single drive Table 6 5 Advanced restore options for a single drive Set drive active Makes the restored drive the active partition the drive the computer boots from Only one drive can be active at a time To boot the computer it must be on the first drive and it must contain an operating system When the computer boots it reads the partition table of the first drive to find out which drive is active and boots from that
29. stage lets you prepare for the backup image creation process by stopping or notifying any open applications that are using the volume for example Note If you use this stage option be sure the command file has an error recovery mechanism built into it If the server has one or more services that must be stopped at this stage and the command file does not contain any form of error recovery one or more of the stopped services may not be restarted This will cause the entire backup image creation process to end immediately no other command files will run After data capture This stage occurs after the virtual volume image is created Running a command during this stage is typically a safe point for allowing you or services to resume normal activity on the volume After image file This stage occurs after the actual backup image file is created creation Running a command during this stage lets you act on the backup image file itself by copying the backup image file to an offline location for example Scheduling a backup image You can automate the creation of backup images using a daily weekly or monthly schedule If you are creating a base with incrementals you can also specify that certain events such as logging on or off a computer create an incremental image See Working with full backups and incrementals on page 56 To schedule a backup image 1 Doone of the following m Inthe advanced view click the Driv
30. to improve the performance of other resource intensive applications that you run at the same time See Adjusting the operation speed during a task on page 31 Encrypt backup images Enhance the security of your data by using AES Advanced Encryption Standard to encrypt backup image files that you create or export See Encrypting a backup image on page 52 12 Introducing Symantec LiveState Recovery Symantec LiveState Recovery features Product tray icon Get quick access to frequently used Symantec LiveState Recovery tools and information from the Windows system tray See Displaying the tray icon menu on page 26 LiveUpdate Using your Internet connection you can use LiveUpdate to obtain program updates for Symantec software See Keeping current with LiveUpdate on page 42 Consolidate incremental backup images Reduce the number of backup files you have to maintain and makes more efficient use of hard disk space See To consolidate incremental images manually on page 60 pcAnywhere thin host Use the pcAnywhere thin host in Symantec Recovery Disk to restore a computer remotely See Using pcAnywhere Thin Host for a remote recovery on page 112 Expanded event log and email Send filtered notifications errors warnings or information messages to a log file the system event log or an email address See Setting notifications on page 32 Driver validation Check whether there are ava
31. warnings that occur within the product To view events in the product Inthe advanced view of the product click the Events tab You can also use the Windows Event Viewer to monitor or remove events from the application logs Viewing the backup history of a drive You can view the backup image history of a drive and general status information such as the backup and compression type and where the image is stored 30 Getting started Working with basic features You can also view a chronological history of all the backup images taken of selected drives even if the backup image has been deleted from the storage location including the original location of each backup image file The picture icon next to each drive letter gives you a quick visual indication as to the type of backup that is being created full baseline or incremental See Viewing events in the product on page 29 See To consolidate incremental images manually on page 60 View the backup history of a drive You can view the backup history of a drive from the advanced view of the product s console or from Windows Explorer To view the backup details of a drive from the console 1 From the advanced view click the Backup History tab 2 Inthe list box select a backup to view specific backup details about it To view the backup details of a drive from Windows Explorer 1 In Windows Explorer right click on a drive letter 2 Click Properties
32. your system to help you run the recovery environment See I do not know the system information that I am required to enter on page 102 See Recovery environment on page 106 Booting a computer into the recovery environment The Symantec LiveState Recovery product CD is used both to install the product and to boot a computer into the recovery environment known as Symantec Recovery Disk Be sure to store the CD in a safe place See How does Symantec Recovery Disk work on page 106 If you need to restore a backup image or files using Symantec Recovery Disk due to the inability of being able to boot properly into the operating system and you have lost hardware data or program files on a drive you can use the product CD to boot the computer into the recovery environment Getting started Booting a computer into the recovery environment Note The recovery environment requires a minimum of 256 MB of RAM to run To boot a computer into the recovery environment 1 Ifyou want to use a USB device while you are running the recovery environment you must first attach the device then continue with the next step See Running USB devices on page 111 2 Insert the product CD into the media drive of the computer 3 Restart the computer You may need to modify your system to make it bootable from the CD See I cannot boot the computer from the CD on page 110 4 As soon as you see the prompt Press a
33. 1 12 13 14 Restoring backup images 89 Restoring a single drive using the recovery environment syntax example computer_name share_name then press Enter Select a backup image file you want to restore then click Open to add it to the text field In the System Restore Wizard click Next In the Connect As window type a domain or computer name user name and password then click OK to return to the wizard If you are still unable to see your network after typing the computer name and share name you may need to map a drive to see and browse the network See Network connectivity during a restore on page 113 If the backup image is password protected type the password in the Password text box then click OK Click Next In the Restore Destination window select the destination where you want to restore the backup image file Some of the drives listed may be invalid selections because there is not enough free space for the restored backup image file or because you do not have rights to the drive If you want to free up disk space select a drive then click Delete Drive This will free space if a single volume space on the hard drive is not adequate When you click Delete Drive the drive is only virtually deleted at that point The actual deletion of the drive takes place after you click Finish in the wizard If you change your mind before clicking Finish go back to the Restore Destination window and click Undo
34. 114 Restore Legacy Use to restore a gho image file created with Symantec Ghost 8 0 Ghost Image Display SME Disk Use to view among other things information about the hard Information drive on the computer You can save the information to a text file smedump txt which can then be sent to technical support if necessary View Partition Use to create a report of the contents of your hard drive partition Information table This report can help you diagnose and fix various disk partition problems You can save the information to a text file which can then be sent to technical support if necessary Troubleshooting 109 Troubleshooting the product Table A 1 Support utilities Edit Partition Table Use to read and allow manipulation of the partition table information found in the Master Boot Record and EPBR Boot record This utility is useful for fixing partition table errors or boot sector problems You can make changes to partition tables by using decimal values rather than hex values You can also change the file system flag set the active partition hide and unhide partitions and change CHS values boot sector information and the number of sectors in a partition When you change the number of sectors the final result must match the CHS values This utility looks at partition table information in a relative fashion Basically it finds the start sector of a primary partition by calculating the absolute value
35. 2i or pqi by assigning a drive letter that is visible from Backup Image Browser and Windows Explorer You can perform a variety of tasks on the drive such as run ScanDisk or CHKDSK perform a virus check copy folders or files to an alternate location or simply view disk information about the drive such as used space and free space You may also be able to run executable programs that exist within the mounted backup image When a drive is mounted you can set it up as a shared drive Users on a network can connect to the shared drive and restore files and folders from within the backup image 74 Restoring files and folders Mounting a drive within a backup You can mount one or more backup images at a time The drives will remain mounted until you dismount them or restart the computer Mounted drives do not take up extra hard disk space All security on NTFS volumes remains intact when it is mounted It is not necessary to mount a drive to restore files or folders from within a backup image Warning Any data written to a mounted V2i drive including creating modifying or deleting files will be lost when the volume is dismounted Mount a drive within a backup You can mount a drive from Backup Image Browser from a backup image in Windows Explorer or from a drive letter in Windows Explorer To mount a drive within a backup using Backup Image Browser 1 Inthe tree pane of Backup Image Browser select the backup image f
36. 3 Inthe Properties dialog box click the LiveState Recovery tab to view the Backup History list box Cleaning the backup history Use Clean Backup History to delete the log file entries and backup images for product events prior to the last full backup you made or the last base image you made with incrementals For example if you back up a computer every Sunday morning and clean the backup history on Sunday afternoon the history prior to last Sunday s backup would be erased Warning When you use Clean Backup History be aware that all backup history entries and associated backup image files prior to the last backup are deleted To clean the backup history 1 From the advanced view click the Backup History tab 2 Inthe list box select a backup 3 On the Tools menu click Clean Backup History Getting started 31 Working with basic features Setting a default backup location You can specify the default path where backup image files are stored This default path is used if you do not specify a different path when you create a backup To set a default backup location 1 On the Tools menu click Options 2 Click the Default Settings tab 3 Select the default location for backup files in the drop down list 4 Depending on the default location you selected specify the folder or CD DVD drive where the backup image will reside See Selecting a storage location for backup images on page 47 Setting the default oper
37. 67 disabling 67 editing 67 running immediately 66 scheduling 56 backup properties 77 backup schedules deleting 67 disabling 67 modifying 67 backups checking integrity of 49 55 64 closing in Backup Image Browser 34 compressing 50 database 45 deciding where to save 46 deleting 30 70 determining the kind of restore to perform 71 81 dual boot systems 45 history 29 limiting the number of backups for a drive 64 modifying exporting 68 opening in Backup Image Browser 34 passwords 51 restoring files and folders methods 71 restoring files from within 72 Index restoring from spanned media 72 restoring individual files or folders from 75 restoring methods 81 restoring multiple 85 restoring troubleshooting 105 scheduling 56 splitting for removable media 69 troubleshooting 101 backups restoring with Symantec Recovery Disk 88 bare metal restore 85 88 basic view 28 benefits of different storage options 46 benefits of using Symantec LiveState Recovery 10 best practices 36 best practices services 126 BIOS modifying to make CD or DVD drive bootable 110 boot record copying 100 boot Symantec Recovery Disk 40 boot ini editing 114 booting toaCD 110 browse not working from Symantec Recovery Disk 88 c cancelling the current operation 29 CD booting from 110 see also removable media changing backup schedules 67 checking server agent services 35 checking the status of the agent 104 clean backup history 30 closing backups i
38. Disk by pressing lt F6 gt at the Press any key to boot from CD prompt See I cannot access or see the local drive where my backups are saved on page 110 Note We recommend putting all additional storage controller drivers on a CD or floppy disk for quick access for later use Before relying on Symantec Recovery Disk to recover an image or use other functionality you should obtain the necessary drivers and test booting with Symantec Recovery Disk to verify that drivers for the specified devices can be used before you must depend on the functionality in the recovery environment See Testing Symantec Recovery Disk on page 39 Saving the validation results can be useful when adding additional drivers or when contacting support concerning missing network card drivers Testing Symantec Recovery Disk You should test Symantec Recovery Disk the recovery environment to ensure it runs properly on your system Warning The Symantec LiveState Recovery CD is used both to install the product and to boot a computer into the recovery environment known as Symantec Recovery Disk Be sure you store the CD in a safe place If Symantec Recovery Disk does not run as expected you can take action early to fix the problems Then if your backed up computer experiences a catastrophic failure later you will be assured that you can run Symantec Recovery Disk to recover the system or your data To test Symantec Recovery Di
39. E AEE EERE 38 Getting Driver Validation results 0 0 0 cccesceseseseeceseeeeceseeeeseeeeseseeeeseees 38 Testing Symantec Recovery Disk 0 ccceceessssesessssesesseseseeeseseeeeseeesseseeeeseeeseees 39 Booting a computer into the recovery environment ceceeeeseteeeeeeeee 40 Keeping current with LiveUpdate 0 ccccseeseeseseeeeseseeeeseesseseneeseeeeseeeeees 42 Creating backup images About creating backup images 0 ccceecccesssseseseeseseeeeseseeeeseeeeeeseeeeseeeeeseeeeseees 43 Tips for creating backup images 0 c cccesssssesesesesesessesesseeesseseseseseseeeseees 44 Backing up dual boot systems cecessesesesseseseeceseseeceseeeeseeeeeeseeesseeeeeees 45 Backing up a database nen r EEEN EE 45 Storing backup images cccccesseesesseseseeeesesseceseeecseseeseseeeeseeeeseseneeseeeeeeaes 46 Selecting a storage location for backup images ccccscseseseseteeeeeees 47 Verifying a backup image cccceccsesesesesesessssesssessecsesesesesessesseseseesecsesees 49 Setting the compression level for backup images ccssesseeeeeeeeees 50 Dividing a backup image file into smaller files 0 0 0 ceeeseeeeeseeeeee 50 Advanced options for creating backup images ccceesesseeseseeseeees 51 Manually creating a backup image 0 0 ecccecseeseseesesseceseseeeeseesseseeeeseeseeseeees 53 About scheduling incremental backup images cccccecsesseseseeeeeeteeeeeeees 56 Working with full backu
40. Getting started Working with basic features Task pane The task pane on the left side of the console shows a list of common tasks you can perform The list of tasks will vary depending on the tab you have selected in the main window From the task pane you can m Create or restore backup images m Alternate between the basic and advanced views m Learn more about a particular task Working with basic features There are some basic features that will help you use the product m Basic and advanced views Lets you view all product functionality advanced view or only the most commonly used features basic view m Backup Image Browser Lets you restore files and folders and manage and maintain backup image files Selecting basic and advanced views With Symantec LiveState Recovery you can alternate between the basic view and the advanced view of the console m Use the advanced view to schedule backup jobs create incremental backup images or review the backup history of a server m Use the basic view to perform simple tasks quickly such as creating or restoring a backup image copying the contents of a hard drive directly to another drive or restoring files or folders within a backup image See Unavailable features in limited version on page 12 To select the basic or advanced view 1 From the console window select any server in the tree pane 2 On the View menu click Basic View or Advanced View Rescanning a
41. Troubleshooting the product If you do not have the drivers available from the device manufacturer and they are not included as part of Symantec Recovery Disk you will not be able to use that drive cannot access the network drive where my backups are saved The system where you are running the recovery environment may use a NIC driver that is not included as part of the recovery environment Please contact Symantec Technical Support if your NIC is not detected by the recovery environment Supported storage devices and NIC drivers Driver Validation checks for network and storage devices on the computer to see if there are drivers for using the devices when using Symantec Recovery Disk See About Driver Validation on page 38 If your storage device is not listed you can press F6 when booting a computer into the recovery environment and manually load the necessary drivers If your NIC card is not listed and the recovery environment does not detect the driver contact technical support My backup is on CD but cannot use the drive because the product CD is running the recovery environment When you restore a backup from a CD or DVD from within the recovery environment and you only have one CD or DVD drive you must leave the product CD in that drive until after you have clicked Browse to locate the backup After the Open dialog box has displayed you can remove the product CD and insert the media that contains the backup
42. While higher bit strengths require longer passwords the result is greater security for your data Table 4 4 explains the bit strength and required password length Table 4 4 Password length 128 Standard 8 characters or longer 192 Medium 16 characters or longer 256 High 32 characters or longer You must enter the correct password before you can access or restore an encrypted backup image file Creating backup images 53 Manually creating a backup image Besides bit strength the make up of the password can improve the security of your data For greatest security passwords should use the following general rules m Avoid using consecutive repeating characters for example BBB or 88 m Avoid using common words that you would find in a dictionary m Use at least one number m Use both uppercase and lowercase alpha characters m Use at least one special character such as lt gt 3 gt amp _ m Change the password after a set period of time using the Export Backup Image File feature in Backup Image Browser Note Passwords are case sensitive When you access or restore a password encrypted backup image file the product will prompt you for the password If you do not enter the correct password or you forget the password you will not be able to open the backup image Store the password in a secure place Symantec has no method for opening encrypted backup image files Manually creating
43. a master boot program and a partition table that describes the disk partitions The master boot program looks at the partition table to see which primary partition is active It then starts the boot program from the boot sector of the active partition This option is recommended for advanced users and is available only when restoring a whole drive under the recovery environment Restoring a single drive using the recovery environment You can use the System Restore Wizard from the Symantec Recovery Disk to return a drive on the computer to full functionality To restore a single drive using the recovery environment 1 Boot the computer into the Symantec Recovery Disk main window See I cannot boot the computer from the CD on page 110 Drive letters under the recovery environment may not match those in the Windows environment Click Advanced Recovery Tasks Click Restore system or data drives Click Restore drives Click Next In the Restore Type window click Single drive Click Next oN OO UW A N N In the Backup image to Restore window do one of the following m Inthe Backup image folder and filename text box type the location of the backup image file you want to restore m Click Browse and navigate to the backup image file you want to restore that resides on your computer m Click Browse and in the Filename text box type the name of the computer and share that holds your backup images on the network 10 1
44. acking up a database Symantec LiveState Recovery helps you back up business critical databases with less downtime than required by traditional backup methods Warning Database corruption may occur if the computer is low on hard disk space when you are rebuilding a database at the same time you are running a backup image job To avoid database corruption you should quiesce the database before backing it up and you should not rebuild or restore the database at the same time you are backing it up To back up a database 1 Quiesce the main database by doing the following Stop processing all transactions Close out pending transactions m Write new transactions log files to the database 2 Use Symantec LiveState Recovery to create a backup The product snaps a virtual volume image See Manually creating a backup image on page 53 If you run command files at different points in the back up you can integrate those commands as part of the entire back up process See Running command files during backup image creation on page 60 3 Bring the database back online While Symantec LiveState Recovery works in the background to write the data from the virtual volume image to the backup file your database is back up and running 46 Creating backup images About creating backup images Storing backup images You can save backup images to a local hard drive local removable media a network drive or a local USB F
45. age 1 Open a backup image in Backup Image Browser See Opening or closing a backup image on page 34 2 Inthe tree pane of Backup Image Browser you may need to double click the backup image file v2i iv2i or pqi to see the drives inside it 3 Double click the desired drive that contains the folders or files you want to restore 4 Select the files or folders you want to restore Press Ctrl A to select all items To select a group of files that are next to each other click the top file then hold down Shift and click the last file in the list To select a group of files that are not next to each other hold down Ctrl while selecting the files you want 5 Onthe File menu click Restore Where possible the Restore Items dialog will automatically fill in the Restore to this folder text field with the original path where the backup image was created If the original location does not include a drive letter because the drive was hidden when you created the backup image you must enter a drive letter for the drive before you can restore any files or folders If the original path is unknown or you want to restore the selected files to a different location click Browse to locate the destination 6 Click Restore to begin restoring the files When file restoration is complete you are returned to the main window of Backup Image Browser Mounting a drive within a backup You can mount a drive within a backup image file v2i iv
46. age to a given point in time Depending on the duration of the backup job there could be a lot of incremental backup images You can reduce the amount of storage space for the backup by consolidating multiple incremental backup images to a single incremental backup image The baseline image is still required for a restore Note This feature may not be available in your version of the product To upgrade to a version that supports this feature visit sea ssymantec com While consolidating incremental backup images may save disk space and provide a method to take frequent backups during the day while consolidating incremental backups for previous days depending on the number of 60 Creating backup images About scheduling incremental backup images incremental image files that have been consolidated additional memory may be required for restoring or browsing a consolidated incremental image file Additionally consolidating backup images over the network may increase network traffic significantly Table 4 7 outlines the consolidation options you can set when you schedule a base with incrementals or manually consolidate incremental images Table 4 7 Consolidation options None No consolidation of incremental images is performed Seldom A consolidation of incremental images more than 12 hours old is performed every 12 hours Also after the first incremental of the day is taken all incremental files from two days previous are c
47. ages that are encountered while running Backup Image Browser Cannot initialize COM library Cannot allocate Symantec LiveState Recovery mount manager instance Cannot retrieve drive information Cannot dismount drive Please verify the drive is not locked by another process Cannot initialize COM library The product was unable to initialize the COM subsystem This can be caused by insufficient resources or corrupt DLLs Reboot the system and try to free system resources 118 Troubleshooting Error messages Cannot allocate Symantec LiveState Recovery mount manager instance The product was unable to allocate resources for the Symantec mount manager This error is usually reported when the product is partially installed or some of the product s COM objects are missing or incorrectly registered To correct this condition reinstall the product Cannot retrieve drive information The Symantec mount manager did not recognize the drive as a mounted backup image This error is most commonly reported when another process is attempting to dismount the drive The error may also occur if the drive is corrupt Close all disk management programs and retry the dismount operation If the problem persists reboot the computer to allow Windows to re enumerate all mounted drives Cannot dismount drive Please verify the drive is not locked by another process The Symantec mount manager was unable to dismount the drive To resolve the erro
48. annot boot into the Restore selected files and folders from inside a operating system and you have backup image using Backup Image Browser from the lost hardware data or program recovery environment Symantec Recovery Disk files on a drive See Restoring files using the recovery environment on page 75 See Using Backup Image Browser on page 33 See Recovery environment on page 106 See Using the support utilities on page 107 The computer requires a restart before you can access files Restoring files from a backup image If you are able to run the operating system on a troubled computer you can use Backup Image Browser to restore individual files or folders from a backup image all with zero downtime to the computer This method of recovery known as a hot restore is useful if you have traced the cause of a computer failure to a certain file or folder of files or you have simply lost important data files and do not want to restore an entire backup image using the Restore Drive Wizard Warning You can open files from within a backup image However you must restore a file from within a backup image before making any modifications to it or your changes will be lost If your backup image is on removable media copy the segments of the backup to a fixed drive and restore files from the fixed drive Restoring files and folders 73 Mounting a drive within a backup To restore files from a backup im
49. ard drive is not adequate When you click Delete Drive the drive is only virtually deleted at that point The actual deletion of the drive takes place after you click Finish in the wizard If you change your mind before clicking Finish go back to the Restore Destination window and click Undo Delete to restore the drive Click Next In the Restore Options window select or deselect the restore options you want The actual options available will depend on the restore location you selected earlier Verify backup image before restore Check for file system errors after restore Resize drive to fill unallocated space Set drive active Set partition type Restore original disk signature Restore MBR See Restore options on page 86 92 Restoring backup images Restoring drives using a system index file in the recovery environment To edit the list of backup images 1 Inthe Backup images to restore window select a filename from the list of backup images you are restoring 2 Click Change 3 Doone of the following m Specify a new path to the backup image m Select a new backup image filename m Select a new restore destination m Select new restore options To remove a filename from the list of backup images 1 Inthe Backup images to restore window select a backup image filename 2 Click Remove Restoring drives using a system index file in the recovery environment You can use the System Restore Wizard from the S
50. are exporting Even if the backup image was previously compressed when it was initially created you are exporting the file as a new backup image and therefore the compression level can be reset to what you want In the Security Options group box select Use Password if you want to assign a password to the exported backup image Type the password in the Password and Confirm Password text boxes A user must type this password before restoring a backup or opening it in Backup Image Browser To remove a password from a backup image file make sure Use password is not selected To encrypt the exported backup image select Encrypt backup image See Encrypting a backup image on page 52 Select one of the following encryption strengths m Standard Medium m High Depending on the strength of encryption you have selected you may need to re type your password to meet the minimum required password length Click OK 70 Creating backup images Deleting backup images Deleting backup images You can delete backup images when they are no longer needed or when you need to make more space available in the backup location Warning Be aware that the Backup History tab in the advanced view of the product will not be updated to reflect the deletion Also if you delete any file that is part of a backup set a base backup image with incremental backups you will not be able to recover data from the remaining backup files in that s
51. art of a backup set to ensure that the base backup and the incremental backups are correctly associated with one another The sv2i file must be in the same directory as the v2i and iv2i files to ensure that backups can be restored See incremental backups logical partition mount a volume primary partition protect drive recovery environment remote computer service SV2i Symantec Recovery Disk Glossary 135 a A contiguous area inside an extended partition that can be used by the operating system to store and retrieve files The operating system typically assigns a letter for example D E to the logical drive b Any partition CD or other storage device that contains a file system and is assigned a drive letter The ability to see and use a volume within a backup image that is physically located somewhere else on the network The volume has a drive letter assigned to it so it looks like it is a part of the local computer system Though a mounted volume is read only you can open files and folders scan for viruses and even run some executables from within a mounted volume A partition referenced in the master boot record MBR partition table Only four primary partitions can exist on a hard disk One of these may be an extended partition Only one primary partition on a drive may be active at a time When one primary partition is active the other primary partitions are typically not accessible Data and pro
52. ation speed You can set the default operation speed of the product during volume copying or during backup and restore tasks Setting the operation speed may improve the performance of other resource intensive applications that you run at the same time Note Setting the operation speed in the product does not control network bandwidth or control the resources of a hard disk or CPU To set the default operation speed 1 On the Tools menu click Options 2 Click the Default Settings tab 3 Move the slider left to decrease or right to increase the operation speed of the product Adjusting the operation speed during a task By overriding the default setting in Options you can adjust the operation speed of the product at any time during a task such as the creation of backup images or during a restore or when you are copying a volume The next time you start another task the default operation speed will be used To adjust the operation speed during a task 1 Inthe Windows system tray right click the product s tray icon 32 Getting started Working with basic features 2 3 Click Progress and Performance Move the slider left to decrease or right to increase the operation speed of the product Setting notifications You can direct notifications errors warnings or information messages to a log file the system event log or an email address By default all notifications are automatically sent to the system even
53. be appended with S01 S02 and so forth For example if the default filename were C_Drive V2i the second filename would be C_Drive_S01 V2i and so on If you are creating or exporting a backup directly to removable media you do not need to select this option the backup will be split into multiple files automatically to fit on the media that you selected Advanced options for creating backup images When you create or schedule a backup job or export a backup image file you can set the advanced options for the backup images Table 4 3 describes the advanced options that are available for backup images Table 4 3 Advanced options Use password If you select this option you can specify a password for the backup image A user must type the password before restoring a backup or opening it in Backup Image Browser You can specify specific password criteria if you are encrypting the backup image See Encrypting a backup image on page 52 You can remove a password from a backup image file See Exporting a backup image on page 68 Use Encryption See Encrypting a backup image on page 52 Ignore bad sectors If you want the ability to create a backup even if there are bad during copy sectors on the hard drive select this option Although most drives do not have bad sectors the potential for problems increases during the lifetime of the hard drive This option is not applicable to exporting backup image file
54. ck up your computer more frequently without using as much time and space as required if you only create full backups Hot backups Symantec LiveState Recovery creates hot backup images without leaving Windows Ability to save backups to USB and FireWire drives and to DVD You can save backups to USB and FireWire drives and to DVD as well as to a local drive network drive or other removable media such as CD R CD RW DVD R W DVD R W or REV Zip and Jaz drives Integration with Symantec LiveState Recovery Advanced Server or Standard Server You can integrate backup and restore tasks if your organization uses Symantec LiveState Recovery Advanced Server or Standard Server A network administrator can add workstations to the Symantec LiveState Recovery management console to perform backup and restore tasks on workstations throughout the enterprise What is new in Symantec LiveState Recovery 3 0 Symantec LiveState Recovery contains the following new features and improvements Event driven backups When you create a base with incrementals backup job you can select which events will trigger the automatic creation of incremental images For example at the time you log off of a computer or install an application you can have the product create an incremental image See Event options on page 59 Performance tuning You can set the operation speed of the product during volume copying or during backup and restore tasks
55. ckup Image Browser you will only be able to browse the network using IP addresses to locate a backup image file To resolve this issue you can map a network drive To map a network drive 1 Inthe recovery environment main window click Advanced Recovery Tasks 2 Click Run utilities 3 Click Map Network Drive 4 Map a network drive using a UNC path of the computer where the backup image file is located For example computer_name share_name or IP_address share_name You will now be able to browse to that drive mapping and select a backup image file that you want to restore Editing the boot ini file If necessary you can edit the boot ini directly from the recovery environment The boot ini is a Microsoft initialization file that is found at the root directory of your primary boot partition usually the C partition The file is used by Microsoft Windows to display a menu of operating systems that are currently installed on a computer You can then select which operating system to boot The boot ini is also used to point to the locations of each operating system on the computer For more information about editing the boot ini file under a particular Windows operating system refer to the following Microsoft Knowledge Base article IDs on microsoft com m 289022 for Windows XP m 311578 for Windows 2000 To edit the boot ini file 1 Inthe recovery environment main window click Advanced Recovery Tasks 2 Click Run utilities
56. computer s hard disk Use Rescan Disks to update the display of information in the main window of the console for a selected computer This feature is useful when the hard disk configuration has changed such as adding hard disk space or creating a partition but the changes do not immediately appear in the console Getting started 29 Working with basic features When you rescan disks it scans all attached hard disks for any changes to its configuration It also updates information on removable media CD ROM or DVD ROM drives basic volumes file systems and hard drive letters To rescan a computer s hard disk 1 Inthe main window of the advanced view click the Drives tab 2 Select a drive you want to scan 3 Onthe Tools menu click Rescan Disks The Status area in the task pane indicates whether scanning is taking place whether a backup image is currently underway or whether the console is ready to accept a backup job or restoration Stopping the current task You can stop a backup task or a restore task that has already started To stop the current task Doone of the following m On the Tools menu click Cancel the Current Operation m On the Tools menu click Progress and Performance then click Cancel Operation m On the Windows system tray right click the product s tray icon then click Cancel the Current Operation Viewing events in the product You can use the Events viewer to display information errors or
57. computer Symantec LiveState Recovery uses intelligent data protection technology that ensures the availability of business critical information when disaster strikes Symantec LiveState Recovery also makes it easy to copy everything from your hard drive to a new hard drive when you upgrade the hardware in your computer Warning The Symantec LiveState Recovery CD is used both to install the product and to boot a computer into the recovery environment known as Symantec Recovery Disk Be sure you store the CD in a safe place 10 Introducing Symantec LiveState Recovery Symantec LiveState Recovery features Benefits of using Symantec LiveState Recovery Rather than select individual files or folders to include in a backup image you choose a drive to back up Symantec LiveState Recovery copies the contents of that drive into a file called a backup image You can save the backup image to a hard drive a USB or FireWire drive a network drive or to removable media When you experience a problem with your computer or you need to restore a file you can use an existing backup image to restore a file folder or an entire drive if necessary to return your computer to a previous working state with the operating system applications and data files intact Using Symantec LiveState Recovery helps you recover from the following problems m Virus attack Poorly performing software m Faulty Internet downloads m Hard drive failure
58. console on page 130 See Viewing events in the product on page 29 Recovery environment Use the following information to help you perform restorations from Symantec Recovery Disk the recovery environment or to solve issues you may experience while restoring a backup image from Symantec Recovery Disk m How does Symantec Recovery Disk work m Using the support utilities m Icannot boot the computer from the CD m Icannot access or see the local drive where my backups are saved m Icannot access the network drive where my backups are saved m Supported storage devices and NIC drivers m My backup is on CD but I cannot use the drive because the product CD is running the recovery environment m Running USB devices m Using pcAnywhere Thin Host for a remote recovery m Network connectivity during a restore m Editing the boot ini file m Getting a static IP address m Using a delayed apply with no DHCP How does Symantec Recovery Disk work The Symantec LiveState Recovery product CD is used both to install the product and to boot a computer into the recovery environment known as Symantec Recovery Disk Be sure you store the CD in a safe place Symantec Recovery Disk makes restoring backup images possible under almost any computer disaster Occasionally a computer failure can leave the operating system intact but prevent you from restoring a backup image after rebooting Or a computer failure can leave the operating syste
59. d Creating backup images 59 About scheduling incremental backup images Event options When you create a base with incrementals backup job you can select which events will trigger the automatic creation of incremental images For example at the time you log off of a computer or install an application you can have the product create an incremental image Note This feature may not be available in your version of the product To upgrade to a version that supports this feature visit sea ssymantec com Table 4 6 outlines the event options you can enable when you create a base with incrementals Table 4 6 Event options Any user logs on to the An incremental backup is created at the time a user logs on to computer the computer where the agent is installed Any user logs off the An incremental backup is created at the time a user logs off computer the computer where the agent is installed Any application gets An incremental backup is created at the time a user installs an installed application on the computer where the agent is installed The changes on a drive An incremental backup is created when changes to the hard in this job exceed X drive on the computer where the agent is installed exceed a number of megabytes specified number of megabytes Consolidating incremental backup images The baseline image and all of its incrementals taken up to a specific point in time are required when restoring a backup im
60. d narrows what needs to be restored Synchronize computer times If you intend to use the Create Backup Job Wizard to create scheduled backups make sure the times on the computer running the console and the computer you are scheduling to back up are as close as possible When you are using the console to back up computers that exist across one or more time zones if the console time and the agent time are not as close as possible a backup job could be missed Refer to Microsoft online Help for information on how to change the time and date on a computer If the computers times are not synchronized in a domain contact your system administrator to resolve the issue Run Windows Disk Defragmenter and chkdsk utilities before full back ups Symantec LiveState Recovery greatly simplifies the creation of backups To take advantage of this consider the following strategies Create backup images often and regularly Use the Create Backup Job Wizard to schedule the consistent creation of backup images Save hard disk configuration data Save the disk configuration data whenever you use the Windows Disk Management feature Save backup images to the proper location This product supports saving backup image files to a network hard disk or to a local hard disk including USB FireWire REV Zip and Jaz drives and magneto optical It does not support saving backup image files directly to a After a back up Getting started 37
61. dentify folders files and programs on a network computer A UNC Convention path begins with two backslashes and is followed by the server name the share name and usually the directory and or the filename For example server_name share_name backup_namev2i N2i See backup image Symbols iv2i files 134 NET Framework setup 21 SV2i files 50 135 v2i files 136 A access allow or deny users or groups 130 activating Symantec LiveState Recovery 22 Active Directory definition 133 advanced options for backup images 51 agent checking the status of 104 dependencies viewing 127 129 Microsoft Services 125 set security for 130 starting stopping or restarting 127 troubleshooting in Services 125 backing up dual boot systems 45 backup restoring 88 backup history 29 backup history deleting 30 backup image scheduling troubleshooting 103 troubleshooting 102 Backup Image Browser dismounting V2i drives with 75 error messages 117 modifying files within backups 72 mounting V2i drives with 73 opening 33 overview 33 restoring from backups that span media 72 splitting backups 69 viewing files within backups 79 viewing volume properties of a backup 78 backup images advanced options 51 consolidate 59 creating 53 default location specifying 15 encrypting 52 exporting 68 filenames 63 full 56 history 29 incremental 56 134 index file 134 restoring 84 running command files 60 see also backups backup jobs deleting
62. disk space required 40 MB additional hard disk space required for installation program 150 MB total if it is not already installed m Storage space on the network for your backup images unless you choose to store them locally or on removable media CD ROM or DVD Any speed and bootable in BIOS ROM drive To see if the product supports your CD or DVD writer please visit www gearsoftware com support tables tables cfm Specify your OS and the manufacturer of your CD or DVD writer to see if your device is supported See I cannot boot the computer from the CD on page 110 Software The first time you start the product you are prompted to install the Microsoft NET Framework 1 1 if it has not already been installed The NET Framework is a required component to run the product Supported file systems and removable media Symantec LiveState Recovery supports the following file systems and removable media File systems FAT16 FAT16X FAT32 FAT32X NTFS dynamic disks Linux Ext2 Linux Ext3 and Linux swap partitions Installing Symantec LiveState Recovery 19 Preparing for installation Removable media You can save backup image files locally that is backup image files are created and saved on the same computer where Symantec LiveState Recovery is installed to most CD R CD RW DVD R W and DVD RW recorders on the market today For an updated list of supported drivers please see the Symantec web site The prod
63. dme txt to open the file in Notepad or your default word processing program 6 Close the word processing program when you are done reading the file Getting started with tasks Table 1 2 contains a list of the things that you can do with Symantec LiveState Recovery along with pointers of how to get started Table 1 2 Using Symantec LiveState Recovery Back up a drive now In the task pane of the basic view click Back Up Drives See Manually creating a backup image on page 53 Back up a drive later In the task pane of the basic view click Schedule Incremental Backups See About scheduling incremental backup images on page 56 Back up an entire hard drive on a regular schedule In the task pane of the basic view click Schedule Incremental Backups See About scheduling incremental backup images on page 56 Back up an entire hard drive once and then capture changes in backups on a regular schedule In the task pane of the basic view click Schedule Incremental Backups See About scheduling incremental backup images on page 56 See the backups I have scheduled In the advanced view click the Backup Jobs tab See Editing a backup job schedule on page 67 Introducing Symantec LiveState Recovery 15 Where to find more information Table 1 2 Using Symantec LiveState Recovery Mount a backup image as a drive letter On the File menu in Backup Image Browse
64. drive using the recovery environment Restoring drives using the recovery environment Restoring drives using a system index file in the recovery environment About restoring a computer There are two different methods you can use to restore a computer to full functionality Each restore method described in Table 6 1 takes into account the functionality that is or is not available on the computer In many instances you do not need to restart the computer to complete a restoration Table 6 1 Methods for restoring a computer You can boot into the operating Restore a full backup image system on the computer but you See Restoring a backup image on page 84 need to restore a drive other than the operating system partition from a recent backup The computer does not require a restart before you can access files image 82 Restoring backup images About restoring a computer Table 6 1 Methods for restoring a computer The computer has one of the Restore the entire drive using the System Restore following problems Wizard from the recovery environment Symantec m Suffered a catastrophic Recovery Disk failure See one of the following tasks based on your problem m The software cannot locka scenario drive drive lock to perform a restoration directly under Windows About restoring drives using the recovery environment on page 85 m Restoring drives using the recovery m You cannot boot into the K env
65. drives Before you can copy drives you must correctly add and configure another hard drive To prepare to copy drives 1 Doall of the following m Prepare the computer 96 Copying a drive Preparing to copy drives 2 3 Get the manufacturer s directions for installing the drive Shut down the computer and disconnect the power cord Discharge electricity by touching a grounded metal object Remove the computer cover Change the hard drive jumper settings to make the new hard drive the slave drive or connect it as the slave drive if you are using cable select instead of jumper settings to determine the master and slave drives i Attach the new hard drive by doing the following m Connect the cable so the colored stripe on the edge lines up with the I O pins on the motherboard The motherboard is marked Pin1 or 1 where the colored stripe should go m Connect the other end of the cable to the back of the hard drive again matching the striped edge with the I O pin position on the drive itself Copying a drive 97 Preparing to copy drives The I O pin is usually on the side closest to the power supply Attach the power connector to the new hard drive There is only one way to connect the power cable don t force it Make sure the angled edge of the plastic connector lines up with the angled edge of the pin socket Anchor the drive in the bay area according to the manufacturer s instructions
66. duled backup jobs m Start Symantec LiveState Recovery m Restore selected files or folders using Backup Image Browser Getting started 27 Using the console m Adjust the speed of the product during the creation of backup images or during a restoration m Cancel the current backup operation m Display the product version number To display the tray icon menu Inthe Windows system tray right click the product s tray icon to display a quick menu of frequently used tools Checking the version number Console parts You can check the version number of your product on your computer Use the version number to help you find more information about your product on the Symantec Web site To check the version number Doone of the following m On the Help menu click About Symantec LiveState Recovery m On the Windows system tray right click the product tray icon then click About Symantec LiveState Recovery The console is composed of the main window and the task pane Main window The main window of the console includes four tabs Drives Backup Jobs Backup History and Events Depending on the tab you have selected you can m Manually create a full backup m Schedule a backup job to create a base image with incrementals m Restore backup images or files and folders from within a backup image file m View the backup history of a selected drive m View events to verify that the product is functioning properly 28
67. e 49 Verifying an existing backup image using Backup Image Browser You can use Verify Backup Image after an image is created to determine whether a backup image file or set of files is valid or corrupt To verify an existing backup image using Backup Image Browser 1 From the tree pane of Backup Image Browser select the backup image file v2i iv2i pqi you want to check 2 Click File gt Verify Backup Image 3 When the check is complete click OK If you prefer you can use the Drive Backup Wizard or the Backup Job Wizard to have backup images automatically verified for integrity at the time they are created 50 Creating backup images About creating backup images Setting the compression level for backup images When you create or schedule a backup job or export a backup image file using Backup Image Browser you can choose the compression level for the images Table 4 2 describes the available compression levels available Table 4 2 Compression levels for backup images None Uses no compression This is most useful if storage space is not an issue However if you are saving the backup image file to a busy network drive using high compression may be faster than no compression because there is less data to write across the network Standard Uses low compression for a 40 average data compression ratio on backup image files This is the default Medium Uses medium compression for a 45 average data compression
68. e Events tab will often give you information and clues as to what is causing the problem Verify that the agent is starting without user intervention When the agent is installed on a computer it is configured to start automatically when the console starts You may want to test this by opening the console to verify that the agent can start without user intervention the Status area in the Task pane of the console or when hovering the mouse pointer over the Tray icon will say Ready when the agent has successfully started You can also test that the agent is starting automatically by looking in Services and checking the status and restarting the service if necessary If the Startup type is set to automatic you should try starting the agent again See Starting stopping or restarting the agent service on page 127 Use caution when changing default settings for the agent Changing the default settings for services might prevent key services from running correctly It is especially important to use caution when changing the Startup Type and Log On As settings of services that are configured to start automatically Changing the default agent properties may prevent the console from running correctly In particular you should use caution when changing the default Startup type and Log On settings of the agent since it is configured to start and typically log on automatically when you open the console Opening Services Managing th
69. e agent 127 Managing the agent using Windows Services There are several methods you can use to open Services to manage the agent To open Services 1 Do one of the following From the Start menu on the Windows desktop click Settings gt Control Panel gt Administrative Tools gt Services m From Windows XP click Start gt Control Panel gt Performance and Maintenance gt Administrative Tools then double click Services m From the Start menu on the Windows desktop click Run In the Open text field type services msc then click OK Scroll the list of services until you see LiveState Recovery the name of the agent under the Name column Its status should be Started See Starting stopping or restarting the agent service on page 127 Starting stopping or restarting the agent service To start stop or restart the agent service you must be logged on as an administrator If your computer is connected to a network network policy settings may prevent you from completing these tasks Some instances of when you may need to start stop or restart the agent service include the following Start or Restart If the console is unable to connect to the agent on a computer or you cannot reconnect from the console by clicking Reconnect in the Task pane or Tray icon Restart You have just changed the username or password or both you use to log on to the agent service or you used the Security configuration
70. e drive m Must understand and space can be overwritten assign the appropriate repeatedly rights for the users who will m Protection from local hard perform backups and drive failure restores m Off site storage through existing network backup strategies Selecting a storage location for backup images When you create or schedule a backup job you can choose the location where the backup image will be stored You can also save time by using Options to set a default backup location that you want to use whenever a backup image is created See Setting a default backup location on page 31 The available backup image storage location options are Local file m Network file m CD RW DVD RW Local file If you select Local file the backup images are stored on the hard drive of the computer that is being backed up You need to specify the drive and folder for example E Data_Backups where you want the backup images stored Warning It is highly recommended that you save backup images to a secondary hard drive a network location or removable media While it is possible to save the backup image to the same drive that you are backing up it is not recommended for several reasons As the number or size of backups grows you will have less disk space available for regular use Also the backup image is included in subsequent back ups of the drive increasing the size of those backups And finally if the computer suffers
71. e the product If you choose not to activate each time you start the software an alert appears to remind you to activate the product If you do not activate the product within 30 days of installing it the product will stop working You can activate it after the 30 days have elapsed To use the full version of Symantec LiveState Recovery you must activate the product To activate the product you must obtain a license file using the serial number for your purchased product See 30 day evaluation version on page 19 See Unavailable features in limited version on page 12 To activate Symantec LiveState Recovery 1 From the Symantec LiveState Recovery console click Help gt Unlock Trial Product In the Install License screen you can purchase the product use the serial number to get a license file and install a product license file 2 Ifyou do not have a license file use the product serial number to obtain the license file m If you do not have a serial number for Symantec LiveState Recovery because you have not purchased the software click Buy Now to pay for the software and receive a serial number m If you have a serial number for Symantec LiveState Recovery click Get License to obtain a license file 3 If you have a license file click Browse to locate and open the license file 4 Click Install The licenser distinguishes your computer from others without storing information about you or your computer s ha
72. eing able to save a complete backup image Because backup jobs are designed to run without user intervention possibly when the computer is unattended you cannot save incremental backups directly to removable media See Storing backup images on page 46 See Selecting a storage location for backup images on page 47 In the Backup Location dialog box click Rename then type a new file name if you want to rename the backup image instead of using the default file name By default filenames for scheduled full backup or base images will be appended with 001 v2i 002 v2i and so forth Filenames for incremental backups based on the base image will be appended with _i001 iv2i _i002 iv2i and so forth So if your base image were called C_Drive001 v2i the first incremental backup would be called C_Drive001_i001 iv2i Click Next Specify the frequency and time of the backup images Your options are 64 Creating backup images Scheduling a backup image 10 11 12 13 14 15 Once applies to full backups only Weekly Monthly No schedule save for later See Scheduling options on page 58 Click Next If you are creating a base with incrementals select the events that will automatically create an incremental backup Your options are m Any user logs on to the computer m Any user logs off the computer m Any application gets installed m The changes on a drive in this job exceed x number of megaby
73. ength used with the backup image Version The version number of the backup image file Computer name The name of the computer on which the backup image was created To view the properties of a backup image 1 Inthe tree pane of Backup Image Browser select the desired backup image file 2 Doone of the following m On the File menu click Properties m Right click the backup image file and click Properties 78 Restoring files and folders Viewing the drive properties of a backup image Viewing the drive properties of a backup image You can view various drive properties of a backup image using Backup Image Browser Table 5 3 describes the backup image drive properties available Table 5 3 Backup image drive properties Description A user assigned comment associated with the drive Original drive letter The original drive letter that was assigned to the drive Cluster size The cluster size in bytes used in a FAT FAT32 or NTFS drive File system The file system type for example FAT FAT32 and NTFS used in the drive Primary Logical The selected drive s drive status as either Primary primary partition or Logical logical partition Size The total size in megabytes of the drive including both used and free space Used space The amount of used space in megabytes in the drive Unused space The amount of free or unused space in megabytes in the drive To view the drive properties of a backup
74. er from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of obtaining and installing program updates It locates and obtains files from an Internet site installs them and then deletes the leftover files from your computer Creating backup images This chapter includes the following topics m About creating backup images m Manually creating a backup image m About scheduling incremental backup images m Scheduling a backup image m Exporting a backup image m Deleting backup images About creating backup images This section contains the following information when you are creating backup images m Information to help you create backup images See Tips for creating backup images on page 44 See Backing up dual boot systems on page 45 See Backing up a database on page 45 m Information about storage locations for backup images and their advantages and disadvantages See Storing backup images on page 46 See Selecting a storage location for backup images on page 47 m Information about general options that you can use when creating backup images See Verifying a backup image on page 49 See Setting the compression level for backup i
75. ery you can perform tasks to configure and use the product Starting Symantec LiveState Recovery You can start the product by clicking its menu icon To start Symantec LiveState Recovery From the Windows Start menu click Programs gt Symantec LiveState Recovery gt LiveState Recovery Desktop Installing Microsoft NET Framework The first time you run Symantec LiveState Recovery if Microsoft NET Framework is not installed you are prompted to install it The NET Framework is a required component to run the product To install Microsoft NET Framework 1 Start the product 2 When prompted to install Microsoft NET Framework 1 1 click Yes 3 Inthe Microsoft NET Framework Setup window read the license agreement 4 Click Iagree to accept the license agreement 5 Click Install 6 Click OK when the installation is complete 22 Installing Symantec LiveState Recovery Post installation tasks After installing Net Framework you should be able to start the product Installing Symantec license files The first time you run Symantec LiveState Recovery the Install License screen appears You can install a license file to activate the full version or use the trial version See 30 day evaluation version on page 19 See Activating Symantec LiveState Recovery on page 22 Activating Symantec LiveState Recovery When you first run the software you are asked to enter the path to a license file to activat
76. ery 19 limiting the number of backups for a drive 64 LiveUpdate using 42 log files checking 33 126 cleaning 30 log report 37 mail notification setting 32 mapping network drives from Symantec Recovery Disk 113 master boot record copying 100 MBR copying 100 media what is supported 18 methods for restoring backups 81 methods for restoring files and folders 71 Microsoft NET Framework 18 140 Index Microsoft NET Framework Setup 21 modifying backup schedules 67 modifying backups exporting 68 modifying files in backup images 72 mounting V2i drives 73 multiple backups restoring with Symantec Recovery Disk 85 network cannot browse to locate backup image 88 connectivity during restore 113 network drive advantages and disadvantages for storing backups 47 network drives accessing from Symantec Recovery Disk 111 network support 10 0 online help using 13 opening Backup Image Browser 33 opening backups in Backup Image Browser 34 operating systems backing up computers with multiple 45 operation speed setting 31 options copy drive 98 creating backups 54 64 69 restoring backups 85 P PARTINFO 108 119 122 passwords adding to backup images 51 path specifying default for backups 31 pcAnywhere Thin Host 112 peer to peer network support 10 performance adjusting during backups 31 ping remote computer 107 properties backup 77 volume 78 pros and cons of different storage options 46 Q
77. es To contact Enterprise Customer Service online go to www symantec com select the appropriate Global Site for your country then choose Service and Support Customer Service is available to assist with the following types of issues Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information features language availability local dealers Latest information on product updates and upgrades Information on upgrade insurance and maintenance contracts Information on Symantec Value License Program Advice on Symantec s technical support options Nontechnical presales questions Missing or defective CD ROMs or manuals Contents Technical support Chapter 1 Chapter 2 Chapter 3 Introducing Symantec LiveState Recovery About Symantec LiveState Recovery cccescssssesesseseseeseseseeeeseseeeeeeeeeseeeeaeaeeees 9 Benefits of using Symantec LiveState Recovery cccsseseseceseseseseesees 10 Symantec LiveState Recovery features cccceessssssssssesseeccscsesesessesseseeeeees 10 What is new in Symantec LiveState Recovery 3 0 c ccsecesesseeeseeeeeesees 11 Unavailable features in limited version ccceceeseeeseeteteeeeeeeeeeeteees 12 Where to find more information Looking up glossary terms ccccccssesssssseseseeseseseeseeeseeseseeseseseeseeeseeseeeeaees Using online Help eee Viewing the Readme file
78. es tab then click Tools gt Create Backup Job m From the basic view click Schedule Incremental Backups 2 Click Next 3 Inthe Backup Type dialog box click one of the following Creating backup images 63 Scheduling a backup image m Full Backups m Base with Incrementals See Working with full backups and incrementals on page 56 Select one or more drives to back up Shift click to select a group of contiguous drives or Ctrl click to select non contiguous drives A separate backup image file will be created for each drive you select You can click a drive letter to view a graphical representation of the drive s used and total free space A drive with a red X next to it indicates that the drive is not available for backing up usually because the drive has been deleted or the entire hard disk has been removed from the computer since you installed the product When you create a base with incrementals if you select a hidden drive partition and a non hidden partition in the same backup image job the hidden partition will only be backed up when a base image is specified no incremental backup images will be created Click Next Select the location where you want the backup images stored Local file m Network file If you receive a message stating that there may not be enough available space at the specified location you should specify a new location rather than continuing with the Wizard and possibly not b
79. esscseseseseseeeseeeeees 28 Selecting basic and advanced views c cccscesssseseseseeseseeeeeeseeeeseseeeeseseees 28 6 Contents Chapter 4 Rescanning a computer s hard disk ccccecseeseseseecessececeseeeeseeeeseseeeees 28 Stopping the current task ccccceessssesesseseseeeseeeceseseeeeseeecseeeeeseeeeseaes 29 Viewing events in the product 00 ccecccesesssseseessseseeeeseeseeseeeeseseeeeseseeees 29 Viewing the backup history of a drive cccceeeseeesesesessesesesseseesesesesees 29 Setting a default backup location ccccsccesesesessesesesseeeeseseseseseteeeeeees 31 Setting the default operation speed cccccccesccesesetssssseseesseseseseeeeeees 31 Setting notifications sessie a E 32 Using Backup Image Browser cccccssssssesseseseeseeeseeceseceeeseeeseseeeeseeeseeseeeesesees 33 Starting Backup Image Browser ccccesessesesseseseseeseseeeeeeseeeeseseeeeseeeeeeaes 33 Opening or closing a backup image 0 ccceceeeseseeseseeeeceseeeeceeneeseeeteeees 34 Using the dget oree ere ea ER EE REEERE OERA S 35 Best practices for back up protection sess ssssssssessssesesessssssssesrsesersrsrsssrsssses 36 Before backup meea E N EE ETEA 36 During back Up rrr no E eO ERE E iaae 36 After a backup 4 Ascescececsvteveshdie estes see secth area i E AR 37 Tips on using Symantec LiveState Recovery ccecceceseeeeseeeeteeeeseeseeeeeeeneees 37 About Driver Validation serseri eenei e E
80. et To delete backup images 1 In Windows Explorer select the v2i or iv2i file that you no longer need 2 Press Delete Restoring files and folders This chapter includes the following topics About restoring files and folders Restoring files from a backup image Mounting a drive within a backup Restoring files using the recovery environment Viewing the properties of a backup image Viewing the drive properties of a backup image Viewing a file within a backup image About restoring files and folders There are two different methods you can use to restore files and folders ona computer Each restore method takes into account the functionality that is or is not available on the computer In many instances you do not need to take the computer down to complete a restoration 72 Restoring files and folders Restoring files from a backup image Table 5 1 describes the two methods for restoring files and folders within backup images Table 5 1 Methods for restoring files and folders You can boot into the operating Restore selected files and folders from a backup system on the computer but you image using Backup Image Browser within Windows have lost data programs or hardware files on a drive excluding operating system files See Using Backup Image Browser on page 33 See Restoring files from a backup image on page 72 The computer does not require a restart before you can access files You c
81. eview any information errors or warnings within the software click the Events tab in the advanced view of the console or use the Windows Event viewer to monitor application events Using Backup Image Browser Backup Image Browser included with the product simplifies the management and maintenance of your backup image files Working within a single screen Backup Image Browser gives you control of the backup image files you can access For example you can view backup image file contents restore individual program and data files from the backup image or you can mount a selected drive and share it across a network Backup Image Browser also displays backup image descriptions so you can identify individual backup image files You cannot modify folders and files from within a backup image and save them again as part of the image Starting Backup Image Browser You can start Backup Image Browser from the Windows Start menu To start Backup Image Browser Doone of the following m On the classic Windows Start menu click Programs gt Symantec LiveState Recovery gt Backup Image Browser m On the Windows XP Start menu click All Programs gt Symantec LiveState Recovery gt Backup Image Browser By default the Open dialog is displayed each time you start Backup Image Browser You can select a backup image file to open or you can click Cancel then select a previously opened backup image file from the File menu All the features
82. f the following m Drag the slider left or right to adjust the operation speed of the product while the backup is being created See Setting the default operation speed on page 31 56 Creating backup images About scheduling incremental backup images m Click Cancel Operation to stop the creation of the backup m Click Close during the creation of the backup to close the wizard and return to the console the backup will continue m Click Close after the creation of the backup to close the wizard and return to the console About scheduling incremental backup images You can create backup jobs to automate the creation of backup images using a daily weekly or monthly schedule This backup method is useful if you want to create full backup images during off hours when you are not present or if you want to create a baseline with incremental backup images without interrupting your normal workflow While the computer must be turned on to perform a backup at the scheduled time the console does not need to be open for the scheduled backup job to take place nor does a user have to be logged into the computer You can manually create backup images instead of scheduling them See Manually creating a backup image on page 53 You can backup a database See Backing up a database on page 45 To verify that a backup completed as scheduled you can open the product and check the information in the Backup History tab or the Eve
83. for the computer or the computer bay requirements 98 Copying a drive Copying one hard drive to another hard drive 6 Change the BIOS settings to recognize the new hard drive m Watch the bottom of the screen while your computer is booting up and press Del F1 F2 or F10 according to the legend that appears m Select Auto Detect for both the master and slave drives m Save the BIOS changes and exit Your computer will reboot automatically Copying one hard drive to another hard drive When you have your new hard drive installed you are ready to copy your old hard drive to the new one The new hard drive does not need to be formatted If the hard drive you are copying contains more than one partition for example a C drive a D drive an E drive and so forth you must copy each partition one at a time to the new hard drive If the power or other hardware fail when you are copying data no data is lost from the source drive Should the power or other hardware fail just start the process again after the failure is resolved Note This feature may not be available in your version of the product To upgrade to a version that supports this feature visit sea symantec com Drive to drive copying options When you copy a drive from one hard drive to another you can use the drive to drive copying options Table 7 1 describes the drive to drive copying options Table 7 1 Drive to drive copying options Check
84. g on local computer 127 using with agent 125 setting 32 SmartSector copying disabling 52 SmartSector disable copying of 51 spanned backups 48 51 spanning backups across media 48 speed setting in product 31 splitting a backup image to save on removable media exporting 68 splitting backup image files 69 starting Backup Image Browser 33 server Agent services 35 starting agent 127 static IP addresses using 113 stopping agent 127 stopping server agent services 35 stopping tasks 29 storage options pros and cons of different 46 support utilities thin host 112 supported file systems and removable media 18 sV2i files 93 Symantec Recovery Disk 135 booting from the product CD 110 cannot browse or see network 88 how does it work 106 mapping network drives from 113 restoring backups 85 troubleshooting 106 USB devices connecting under 111 using pcAnywhere Thin Host 112 utilities 107 Symantec Recovery Disk booting into 40 sysinfo exe 102 system information 102 system requirements 17 Index 141 System Restore Wizard 86 88 90 92 T tabs Events 37 Events and log file 33 126 tasks cancelling 29 technical support PartitionInfo utility 108 119 122 utilities to run under Symantec Recovery Disk 107 thin host pcAnywhere 112 throttling 31 time elapsed time in Events tab 33 126 tips and pointers 36 tips for creating backups 44 trial version unavailable features 12 trial version installing or upgrading 19 troubleshoo
85. ghts to save to the network In a domain it is suggested that you create one user with Domain Admins and Administrator rights Use this account to login onto system A On system B the Symantec LiveState Recovery agent service should be logging in using the same account Determining when this error occurs may help identify where permissions are not set correctly In a workgroup it is suggested that you create duplicate accounts using the same user name and password on each computer Make sure that each account has local administrator rights Log on with this account when managing other agents in the workgroup EA39070A If you are using Veritas DLA you may encounter this error indicating that the internal structure of the v2i file is invalid or unsupported Despite this error the backup image on the disk is still valid To correct this issue you can use a regular CD or DVD drive to read the backup image or you can remove Veritas DLA from the computer so the CD can be read properly This error can also occur for one of the following reasons m If the image file is damaged or corrupted Damage can occur when you create a backup image over a network and there is significant packet loss during the creation of the backup image file Symantec recommends that you verify images after they are created to ensure their integrity Create a new backup image file to a different location or create a new image with a different file name to the same
86. grams are often placed on a logical partition inside an extended partition This enables the data to be accessed by all primary partitions Protecting a drive means the drive is placed under the full time protection of the agent When you protect a drive you are specifying a schedule for creating consistent backup images the backup image storage location and any backup storage options you want See Symantec Recovery Disk A computer that is physically located somewhere else on a network but is accessible from a local computer A program routine or process that performs a specific system function to support other programs particularly at a low close to the hardware level The Symantec LiveState Recovery agent is an example of a service See index file A graphical secondary boot environment or operating system that gives you the minimal functionality needed to access backup image files on your network and restore them This environment is typically used when a drive cannot be restored from within Windows or when the computer has suffered a catastrophic failure and you need to restore the entire hard drive The Symantec LiveState Recovery product CD is used both to install the product and to boot a computer into the recovery environment known as Symantec Recovery Disk Be sure you store the CD in a safe place See How does Symantec Recovery Disk work on page 106 136 Glossary UNC Universal Naming A method used to i
87. he base image and incrementals is called an image set When you restore to a given point in time the base image and all the incrementals taken up to that point in time are used for the restore It is important that all the files in an image set the base image and all the incrementals are in the same directory If any piece is missing the backup is invalid and you will not be able to restore the data Backup image set consisting of a base backup image file v2i and incremental backup image files iv2i Incremental backup images contain a snapshot of the sectors that have changed on a drive since the base backup or the last incremental backup was taken Incremental backups are faster to create and require less drive space than full backups so they are useful if you want to back up your drive more often without using a lot of time or drive space Incremental backup image files can also be consolidated When you restore a drive or files and folders to a point in time the base image and the incrementals up to that point in time are used for the restore For example if you took a base backup image on Friday night and an incremental backup image on Wednesday morning later you could restore files folders or an entire drive from the base and incremental backups To restore the backup image the base image and all the incrementals files in the backup image set must be in the same directory and should not be deleted An index file that is saved as p
88. he terms in the license agreement Click Next If you want to change the default location for the Symantec LiveState Recovery program files click Change locate the folder where you want to install Symantec LiveState Recovery then click OK Click Next Click Install A progress screen shows the status of the installation In the Driver Validation screen after reading information about the driver validation click Validate Devices See About Driver Validation on page 38 Click Finish to complete the installation Click Yes to exit the install wizard and reboot the computer You must restart your computer before running Symantec LiveState Recovery When the computer reboots you are returned to the Windows desktop Installing Symantec LiveState Recovery 21 Post installation tasks 15 Remove the Symantec LiveState Recovery CD from the media drive Warning The Symantec LiveState Recovery CD is used both to install the product and to boot a computer into the recovery environment known as Symantec Recovery Disk Be sure you store the CD in a safe place After installing we recommend that you test Symantec Recovery Disk by booting the computer using the product CD especially if the Driver Validation indicated there were any unavailable drivers for devices when using Symantec Recovery Disk See Testing Symantec Recovery Disk on page 39 Post installation tasks After installing Symantec LiveState Recov
89. hout your permission set a password for your remote connection item using the Protect Item properties page in Symantec pcAnywhere 4 Start the remote control session If the connection attempt is unsuccessful the thin host must be restarted on the host computer before making another attempt to connect 5 Remotely perform necessary tasks on the host computer The remote control session ends when the thin host is closed the thin host computer is rebooted or when the remote control session is ended Note After the host computer has booted into the Windows operating system the client computer can deploy and connect a thin host on the computer to verify the success of tasks that were performed while using the recovery environment Network connectivity during a restore The following information applies only if you started networking services when you booted into the recovery environment 114 Troubleshooting Troubleshooting the product If you attempt to boot directly into the recovery environment when there is no DHCP server or the DHCP server is down you will be prompted to enter a static IP address and a subnet mask address for the computer on which you are running Symantec Recovery Disk After the static IP address and subnet mask address are correctly entered you will be able to enter the recovery environment However because there is no way to resolve computer names when you run the System Restore Wizard or Ba
90. i iv2i or pqi file is not mounted there is no security on the volume folders or files Do not run a disk defragmentation program while a backup image is being created or unexpected results may occur If you have two or more volumes that are dependent on each other or they are used as a group by a program such as a database service you should back up the volumes together With Symantec LiveState Recovery you can back up multiple volumes simultaneously by selecting two or more volumes in the Create Backup Job Wizard or in the Drive Backup Wizard Simultaneous backups provide the safest protection for shared volumes that are running data intensive applications Backing up volumes simultaneously also cuts down back up times and maximizes efficiency across shared data volumes Creating backup images 45 About creating backup images Backing up dual boot systems You can back up dual boot systems or systems that are running more than one operating system even if you have drives partitions that are hidden under the operating system where you run the product Everything on the drive you select is included in the backup so it will be bootable later if you restore it An exception to this is if you back up a bootstrapped operating system you must back up and then restore every drive that includes operating system boot information for your computer to boot the same from a restored system as it did from the original configuration B
91. ification setting 32 encrypting backup images 52 error messages 117 Backup Image Browser 117 general 118 errors viewing 29 evaluation version installing or upgrading 19 Events tab log file history 33 126 Events tab reviewing 37 events viewing 29 expiration of trial version 19 exporting backup images 68 F file systems what is support 18 filenames base and incremental backups 63 spanned backup images 48 51 files modifying from within backups 72 restoring 71 restoring individual 75 viewing from within a backup 79 FireWire drive advantages and disadvantages for storing backups 46 FireWire support 11 folders restoring 75 full backups creating 56 G general error messages 118 glossary 133 H hard disks rescanning 28 hard drive local advantages and disadvantages for storing backups 46 Help using 13 history backup 29 hot backups 11 ImageBrowser Index 139 see Backup Image Browser images see backups images creating 53 imaging computers 53 incremental backups 10 consolidate 59 creating 56 glossary definition 134 saving to removable media 48 index file glossary definition 134 installing Symantec LiveState Recovery troubleshooting 101 installing Symantec LiveState Recovery 20 integrity of backup checking 49 55 64 IP address configuring 113 ipconfig 107 J jobs backup deleting 67 disabling 67 editing 67 running immediately 66 scheduling 56 L licensing Symantec LiveState Recov
92. ilable drivers in Symantec Recovery Disk for network and storage devices on the computer Running the Driver Validation helps to assure that the recovery functionality you might need later will work with your computer s device configuration See About Driver Validation on page 38 Command files Run command files at different stages during the creation of a backup image See Running command files during backup image creation on page 60 Unavailable features in limited version If you have a limited OEM or trial version of Symantec LiveState Recovery the following features may not be available Ability to create a base image and incremental backups Consolidate incremental backup image files Event driven backups Copy a partition from one hard drive to another For more information about upgrading to a version that supports these features please visit sea symantec com Introducing Symantec LiveState Recovery 13 Where to find more information Note Throughout the documentation features that may not be available in limited versions of the product are indicated with a special Note Where to find more information The product documentation provides glossary terms online Help a Readme file and the User s Guide In addition to the product documentation check the Symantec Web site and Knowledge Base for answers to frequently asked questions troubleshooting help online tutorials and the latest product infor
93. ile that contains the drive you want to mount 2 Onthe File menu click Mount V2i Drive 3 Inthe Mount V2i Drive dialog box select the drive label you want mounted 4 Inthe Drive letter drop down list choose a letter you want associated with the drive 5 Click OK To mount a drive within a backup using Windows Explorer 1 In Windows Explorer navigate to a backup image file 2 Right click the backup image file then click Mount 3 Inthe Mount V2i Drive dialog box select the drive label you want mounted 4 In the Drive letter drop down list choose a letter you want associated with the drive 5 Click OK To mount a drive within a backup using a drive letter in Windows Explorer 1 In Windows Explorer right click on a drive letter that has been backed up 2 Click Properties 3 Inthe Properties dialog box click the LiveState Recovery tab 4 Inthe Backup History list box select a backup image then click Mount Restoring files and folders 75 Restoring files using the recovery environment 5 Inthe Mount V2i Drive dialog box select the drive label you want mounted 6 Inthe Drive letter drop down list choose a letter you want associated with the drive 7 Click OK The mounted V2i drive appears in the tree pane of Backup Image Browser and Windows Explorer is automatically opened to the drive letter of the mounted drive Dismounting a backup drive You can dismount all V2i drives by rebooting the computer You can a
94. image 1 Inthe tree pane of Backup Image Browser double click the backup image file that contains the desired drive 2 Select a drive 3 Doone of the following m On the File menu click Properties m Right click the drive and click Properties Restoring files and folders 79 Viewing a file within a backup image Viewing a file within a backup image After opening a backup image in Backup Image Browser you can view any file within the backup image using the program associated with that file type If a particular file type is not associated with a program you can select the program you want to use from the Microsoft Open With dialog box You cannot view encrypted files system EFS NTFS volumes using Backup Image Browser To view a file within a backup image 1 In the tree pane of Backup Image Browser double click the backup image file to reveal the list of drives In the tree pane select a drive In the content pane double click a folder that contains the file you want to view Select the file On the File menu click View The View option is dimmed unavailable when you select a program file that has a exe dll or com file extension 80 Restoring files and folders Viewing a file within a backup image Restoring backup images This chapter includes the following topics About restoring a computer Restoring a backup image About restoring drives using the recovery environment Restoring a single
95. incremental tracking turned on for the selected drive A baseline image is associated only with its own incremental backup files Incremental backup images require less time to create than full backups and make better use of storage media Event monitors can be used to trigger the automatic creation of incremental images The Backup Job Wizard does not let you save base with incrementals to removable media If you use a base with incrementals to back up a hard drive when you restore to a given point in time the baseline image plus all the incrementals taken up to that point in time are used for the restore For example suppose you have a baseline image with eight incremental backups You decide to restore to the point in time that the fourth incremental was taken When you restore the baseline image and the first four incrementals are used to restore the backup When you create a base with incrementals if you select a hidden drive partition and a non hidden partition in the same backup image job the hidden partition will only be backed up when a base image is specified no incremental backup images will be created Incremental images can be consolidated thus reducing the restore to the baseline image and a consolidated incremental image 58 Creating backup images About scheduling incremental backup images Note The baseline image and all associated incremental backups must be kept together in the same folder If any i
96. ing services if necessary See Using pcAnywhere Thin Host for a remote recovery on page 112 Map Network Drive Use to map a network drive See Network connectivity during a restore on page 113 Configure IP Use to configure network addresses for a network card Address See Getting a static IP address on page 115 Run PConfig Utility Use the IPConfig utility to view among other things network adapter information You can also release or renew IP addresses from this utility You can save the information to a text file ipconfig txt which can then be sent to technical support if necessary 108 Troubleshooting Troubleshooting the product Table A 1 Support utilities Ping Remote Use to see if the remote computer where the backup image file is Computer located is available and network connections to that computer are intact and functioning Type the IP address of the computer you want to check then click OK Set Network Card Use to automatically set the Network Interface Card NIC on the Speed computer to the highest speed possible If you want to restore a backup image that is stored on a network you can run this utility while network services are running prior to restoring the image This will ensure maximum throughput of the image across the network Edit boot ini Use to edit the boot ini directly from the recovery environment See Editing the boot ini file on page
97. ireWire or REV drive Table 4 1 shows the advantages and disadvantages of using different locations for storing backup images Table 4 1 Backup image storage locations Hard drive m Fast create and restore m Uses valuable drive space m Can schedule unattended m Vulnerable to loss if the backups hard drive fails m Inexpensive because drive space can be overwritten repeatedly Removable g Protection from hard drive m Cannot create unattended media local failure backups process is manual m Ideal for off site storage m Cannot create incremental m Reserves hard drive space for backups full backup only other uses m Media can be expensive m Restore can be slower than from other locations especially for individual files and folders USB FireWire m Fast create and restore m Additional expense for the REV drive m Can schedule unattended drive itself local backups m Must have supported m Inexpensive because drive storage device drivers to space can be overwritten restore from Symantec repeatedly Recovery Disk could m Off site storage is possible require additional media m Reserves hard drive space for along with the Symantec other uses Recovery Disk CD Creating backup images 47 About creating backup images Table 4 1 Backup image storage locations Network drive m Fast create and restore m Must have supported NIC m Can schedule unattended drivers to restore from backups Symantec Recovery Disk m Inexpensive becaus
98. ironment on page 90 operating system and you have lost hardware data or program files on a drive m Restoring drives using a system index file in the recovery environment on page 92 The computer requires a restart before you can access files See Recovery environment on page 106 See Using the support utilities on page 107 Storage locations for restoring backup image files Depending on where your backup images are stored you can restore backup image files from either the connected computer or the network Table 6 2 describes storage locations that you can select from when restoring a backup image file Table 6 2 Backup image file storage locations Local file Selecting a local file will restore a backup image located on the connected computer Specify a drive and folder where the backup image is stored For example E Data_Backups To restore a backup image that is located on disc media insert the media in the drive then browse to the CD or DVD drive and folder where the backup image is located Restoring backup images 83 About restoring a computer Table 6 2 Backup image file storage locations Network file Selecting a network file will restore a backup image that is located on the network Specify a UNC Universal Naming Convention path for example computer share file on the network where the backup image is stored or click Browse to navigate to the network folder where the
99. ition does not exceed the size of the destination drive For example if you have a backup image of a 6 GB drive that contains 3 GB of data and you want to restore the backup to a 4 GB drive the 6 GB drive image being restored is proportionally resized down to 4 GB to fit the destination drive size To restore a backup image 1 Doone ofthe following m Inthe basic view click Restore a Drive m Inthe advanced view click the Drives tab select the drive you want to restore then click Tools gt Restore Drive 2 Inthe Restore Drive Wizard click Next 3 Select the backup image file that you are restoring from by selecting one of the following options Local file Restoring backup images 85 About restoring drives using the recovery environment m Network file See Storage locations for restoring backup image files on page 82 4 Ifthe backup image is password protected type the password in the Password text box then click OK 5 Click Next 6 Inthe Restore Destination window select the destination where you want to restore the backup image file If there is not enough free space to restore a backup image file you can press Shift to select multiple contiguous destinations that exist on the same hard drive 7 Click Next 8 Set how you want the restore to be performed Your options are Verify image file before restoring Check for file system errors Resize drive to fill unallocated space Set drive active Se
100. izard to copy the drive The wizard will guide you through selecting the right drive to copy the destination drive and the options for copying the data from one drive to another Appendix Troubleshooting This chapter includes the following topics Troubleshooting the product Error messages Troubleshooting the product Use the troubleshooting information to find solutions to problems that might occur in using the product Installation For additional troubleshooting information see the Readme txt file on the product CD or refer to the Symantec website Installation Backup image Scheduled backup image Restore backup images from Windows Recovery environment This section presents solutions for the following problems I do not know the system information that I am required to enter Drive letter changes 102 Troubleshooting Troubleshooting the product Backup image do not know the system information that am required to enter You can get a list of information about your system directly from Windows You can use this information to specify an IP address drivers and so forth when installing the Symantec product or setting up Symantec Recovery Disk To get system information from Windows 1 On the Windows taskbar click Programs gt Accessories gt System Tools gt System Information 2 Use the tree pane area to select the information group you want to view or print Drive letter changes
101. kup image files either from Backup Image Browser or from Windows Explorer To open a backup image in Backup Image Browser Doone of the following m Inthe Open dialog box select a backup image file to open m On the File menu select a previously opened backup image file Note that the File menu maintains a list of the most recently opened backup image files Getting started 35 Using the agent To open a backup image in Backup Image Browser from Windows Explorer Doone of the following m In Windows Explorer double click a backup image file m In Windows Explorer right click on a drive letter that has been backed up then click Properties Click the LiveState Recovery tab In the Backup History list box select a backup image then click Restore Files To close a backup image in Backup Image Browser 1 Inthe tree pane of Backup Image Browser select the backup image name 2 On the File menu click Close Using the agent The agent is the unseen engine that does the actual creating and restoring of backup images on a computer using information provided by the console Because the agent functions as a service it does not have a graphical interface See Managing the agent using Windows Services on page 125 The agent does however have a tray icon available from the Windows system tray to provide feedback of current conditions and to perform common tasks For example you can view backup jobs created for the serve
102. le creation See Running command files during backup image creation on page 60 Click Next 66 Creating backup images Scheduling a backup image 23 24 25 26 In the Completing the Backup Job Wizard dialog box review the backup options you have selected To create a backup immediately click Create the first backup now if you want the product Click Finish to create the backup image When the backup begins you can watch its progress in the Progress and Performance dialog box In the Progress and Performance dialog box do one of the following m Drag the slider left or right to adjust the operation speed of the product while the backup is being created See Setting the default operation speed on page 31 Click Cancel Operation to stop the creation of the backup m Click Close during the creation of the backup to close the wizard and return to the console the backup will continue m Click Close after the creation of the backup to close the wizard and return to the console Running a scheduled backup job immediately You can use Run Job Now to create on demand a full backup image a baseline backup image or an incremental backup image of the drive s most recent changes For example you can take a full backup image of a drive even when that drive is currently being tracked using a base with incrementals job To use the Run Job Now feature you must have already created a backup job See About schedu
103. le in the list m To select a group of files that are not next to each other hold down Ctrl while selecting the files On the File menu click Restore Where possible the Restore Items dialog box will automatically fill in the Restore to this folder text box with the original path where the backup image was created Restoring files and folders 77 Viewing the properties of a backup image If the original location does not include a drive letter because the drive was hidden when you created the backup image you must enter a drive letter for the drive before you can restore any files or folders If the original path is unknown or you want to restore the selected files to a different location click Browse to locate the destination 8 Click Restore to restore the files Viewing the properties of a backup image You can view various properties of a backup image using Backup Image Browser Table 5 2 describes the backup image properties available Table 5 2 Backup image properties oe Description A user assigned comment associated with the backup image Size The total size in megabytes of the backup image Created The date and time that the backup image file was created Compression The compression level used in the backup image Spanned Whether the entire backup image file is spanned over several files Password protected The password protection status of the selected drive Encryption The encryption str
104. ling incremental backup images on page 56 To run a scheduled backup job immediately 1 2 3 4 In the advanced view click the Backup Jobs tab In the list box select a backup job name On the Tools menu click Run Job Now In the Backup Type dialog box click the option you want A full independent backup Creates a full backup image using the options saved in the job Available for full backup and base with incremental jobs Creating backup images 67 Scheduling a backup image A baseline backup Create a baseline backup image of the selected drives See Working with full backups and incrementals on page 56 Available for base with incremental jobs only An incremental backup of Creates an incremental backup image using the options saved recent changes in the job Available for base with incremental jobs only 5 Click OK Editing a backup job schedule You can edit any of the schedule properties for a backup job except the selected drives To edit a backup job schedule 1 Inthe advanced view click the Backup Jobs tab 2 Inthe list box select a backup job 3 On the Tools menu click Edit Job to open the selected job in the Backup Job Wizard and change its properties Disabling a backup job schedule You can disable or turn off a backup schedule then enable it later To disable a backup job schedule 1 From the advanced view click the Backup Jobs tab 2 Inthe list box select a backup job
105. ller files to simplify archiving then type the maximum size in MB for each file if you want to split the backup image file into small segments For example if you plan to copy a backup image to CDs specify a file size of 700 MB or less See Dividing a backup image file into smaller files on page 50 In the Description text box type a description that you want associated with the backup image Click Advanced In the Advanced Options dialog box select the options you want to use such as encrypting the backup image then click OK Your options are m Use password m Use encryption m Ignore bad sectors during copy m Disable SmartSector Copying See Advanced options for creating backup images on page 51 Click Next If appropriate specify a command file exe cmd bat from each drop down list to run during a particular stage in the backup image creation process then specify the amount of time in seconds you want the command to run before it is stopped If you just added the command file to the CommandfFiles folder you may need to click Back then Next to see the files in each stage s drop down list m Before data capture m After data capture m After image file creation See Running command files during backup image creation on page 60 Click Next In the Completing the Backup Job Wizard dialog box review the backup options you have selected In the Progress and Performance dialog box do one o
106. location m The image file is fine but there may be a conflict with spyware detection software such as Pest Control or Spybot causing the backup image file to become corrupt or appear to be corrupted While using the product or Backup Image Browser disable all spyware detection software 122 Troubleshooting Error messages m If you copy a backup image file from one FireWire drive to another FireWire drive while connected to a FireWire expansion card that uses a Via chipset such as the Kouwell card To work around this issue replace your Via based FireWire expansion card with a card that uses a non Via chipset such as the Adaptec 4300 Fireconnect which uses a TI chipset EA390712 This error is usually caused by insufficient rights to the Symantec LiveState Recovery agent service A user must have administrator and domain administrator rights on the sub share folder Check that the Symantec LiveState Recovery agent services Log On information is correct EBABOO1A Cannot read data from drive An unknown exception has occurred This error is reported when you are attempting to save a backup image to a SAN drive or removable media or when you are attempting to restore a backup image from the recovery environment If you are saving a backup image to a SAN drive check Disk Management for missing or old volumes If you are saving a backup image to removable media insert disks into the drive If that does not work disconnect
107. location Be sure you have enough hard disk space to accommodate the number of backup images you specify plus one additional backup image If you run out of hard disk space before the number of specified backup images is reached the recurring backup image process will no longer complete successfully and a current backup image will not be created In the Consolidate incrementals drop down list select how often you want incremental backup images consolidated m Never m Seldom m Frequent See Consolidating incremental backup images on page 59 In the Description text box type a description that you want associated with the backup image Click Advanced In the Advanced Options dialog box select the options you want to use such as encrypting the backup image then click OK Your options are m Use password m Use Encryption m Ignore bad sectors during copy m Disable SmartSector Copying See Advanced options for creating backup images on page 51 Click Next If appropriate specify a command file exe cmd bat from each drop down list to run during a particular stage in the backup image creation process then specify the amount of time in seconds you want the command to run before it is stopped If you just added the command file to the CommandfFiles folder you may need to click Back then Next to see the files in each stage s drop down list m Before data capture m After data capture m After backup fi
108. lorer mounting V2i drives in 73 Windows XP Home setting up for use with Symantec LiveState Recovery 10 wizards Copy Drive 98 Restore Drive 84 Symantec Recovery Disk 85 workgroups saving backup images to 10
109. lso dismount V2i drives one at a time by using Backup Image Browser or Windows Explorer Dismount a backup drive You can dismount a drive in Backup Image Browser dismount all drives in Backup Image Browser or dismount a drive in Windows Explorer To dismount a backup drive using Backup Image Browser 1 Inthe tree pane of Backup Image Browser select a mounted backup image file 2 On the File menu click Dismount V2i Drive To dismount all backup drives using Backup Image Browser 1 Inthe tree pane of Backup Image Browser click Mounted V2i Drives in the tree pane 2 On the File menu click Dismount All V2i Drives To dismount a backup drive using Windows Explorer 1 In Windows Explorer navigate to the mounted V2i drive 2 Right click the drive then click Dismount V2i Drive Restoring files using the recovery environment You can use the Symantec Recovery Disk to boot into the recovery environment and restore files from within a backup image When you are running the recovery environment there are several support utilities available that you can run to troubleshoot networking or hardware 76 Restoring files and folders Restoring files using the recovery environment issues you may encounter For example you can ping a server renew IP addresses or get information about a hard disk partition table See Recovery environment on page 106 See Using the support utilities on page 107 To restore files usi
110. m Files accidentally deleted or overwritten Corrupted files Symantec LiveState Recovery features The following features help make Symantec LiveState Recovery an ideal way to protect workstations throughout an enterprise m Network support Network support is built in with no additional setup needed to access network drives for creating and restoring backups Symantec LiveState Recovery also supports saving backup images to a shared network drive on a peer to peer network To create or restore Symantec LiveState Recovery backup images in a workgroup environment m The user account on the remote machine must have sufficient rights to the desired location for storing or restoring the image m You must know the username and password for the user account on the remote computer where you will store or restore backup images m Incremental backups Instead of requiring you to back up an entire drive whenever you perform a backup Symantec LiveState Recovery allows you to create a base backup with incremental backups Introducing Symantec LiveState Recovery 11 Symantec LiveState Recovery features A base backup v2 is a full backup of everything on the drive An incremental backup iv21 is an addendum to the base backup that captures everything that changed on the drive since the base backup was created Because they contain less data incremental backups are faster to create and require less disk space to store so you can ba
111. m inoperative making a restoration seem impossible For these types of situations you can restore a backup image using Symantec Recovery Disk Troubleshooting 107 Troubleshooting the product In the recovery environment you can run among other tools the System Restore Wizard to restore a backup image or Backup Image Browser to perform a file level restore After restoring a backup image you can reboot the computer into its previous usable state See Booting a computer into the recovery environment on page 40 Using the support utilities When you are running under the recovery environment there are several support utilities available under Advanced Recovery Tasks that you can run to troubleshoot networking or hardware issues you may encounter For example you can ping a computer renew IP addresses or get information about a hard drive partition table Symantec Technical Support may require information generated by these utilities if you call Symantec for help resolving problems Table A 1 describes the support utilities available in the recovery environment Table A 1 Support utilities Start Networking Use to load the necessary network drivers on your computer so Services you can access network stored backup image files Start pcAnywhere Use to start pcAnywhere Thin Host to establish a remote control Thin Host session for use by a remote computer using Symantec pcAnywhere When selected starts Network
112. mage is missing the backup image set becomes invalid and you will not be able to restore the data Scheduling options Table 4 5 describes the backup image schedule options that are available Table 4 5 Backup image schedule options Once One full backup image is created at the date and time you specify This option applies to Full Backups only Weekly Full Backups A full backup image is created at the time and days of the week you specify Base with Incrementals A base backup image is created at the time and days you specify incremental backup images are created at the time and interval you specify Monthly Full Backups A full backup image is created at the time and days of the month you specify Base with Incrementals A base backup image is created at the time and days of the month you specify incremental backup images are created at the time and on the days of the week you specify No schedule save for later Save all the backup settings except the schedule You can later run the backup job at your convenience To run the backup job later 1 In the advanced view click the Backup Jobs tab 2 Select the backup job 3 On the Tools menu click Run Job Now You can also run the backup from the Tray icon To assign a schedule to the backup job 1 In the advanced view click the Backup Jobs tab 2 Select the backup job 3 On the Tools menu click Edit Job then complete the steps in the wizar
113. mages on page 50 See Dividing a backup image file into smaller files on page 50 44 Creating backup images About creating backup images Information about advanced options that you can use when creating backup images See Advanced options for creating backup images on page 51 Tips for creating backup images The following information may help when you create backup images You may find it helpful to test backups If a backup is successful and the backup image is stored in the location you want you can use the Backup Job Wizard to create subsequent backups at regular intervals Symantec LiveState Recovery does not need to be open for a backup to take place Therefore after you create a backup job you can exit the product Your computer however must be running so a backup or backup job can occur To verify that a backup was made check the information in the Backup History tab or the Events tab both found in the advanced view To test a backup job click the Backup Jobs tab in the advanced view then select the backup job you just created Click Tools gt Run Job Now All backup jobs are saved so you can edit or run them later The security remains intact on an NTFS volume when you mount the volume using Backup Image Browser Security is maintained for all volumes when mounting If however you are simply viewing folders and files inside the backup image file using Backup Image Browser tool that is the v2
114. mandFiles folder of the server you are backing up The default path is Program Files Symantec Symantec LiveState Recovery Agent CommandFiles Be sure you have the necessary rights to run each installed command file To use a Visual Basic script file VBS during a backup you can create a batch file BAT that will run the script For example you could create a batch file called STOP BAT that contains the following syntax Cscript script_filename vbs Make sure that cscript precedes the Visual Basic script filename Warning The command files you install and use cannot depend on any user interaction or have a visible user interface while they are running during a backup You should test all command files you intend to use outside of the product before using them in a backup image process When the actual backup image creation begins the command file is run during the specified stage If an error occurs while a command file is running or the command file does not finish in the time you specified regardless of the stage the entire backup image creation is ended the command file is stopped if necessary and the error information is logged and displayed 62 Creating backup images Scheduling a backup image Table 4 8 describes the three stages of backup image creation Table 4 8 Backup image file creation stages Before datacapture This stage occurs before the virtual volume image is created Running a command during this
115. mantec LiveState Recovery gt Security Configuration Tool In the Permissions for Symantec LiveState Recovery dialog box select the user or group whose permissions you want to change then set the permissions To set Full Control permissions click Allow or Deny for the selected user or group To set Status Only permissions click Allow or Deny for the selected user or group Click OK when you are finished To remove a user or group 1 On the Windows Start menu click Programs gt Symantec LiveState Recovery gt Security Configuration Tool Select a user or group you want to remove then click Remove Click OK when you are finished Running the console using different user rights If the permissions for a user are insufficient for running the console you can use the Run As feature in Windows to run the console using an account that has sufficient rights even if you are not currently logged in with the account Run the console using different user rights You can perform Run As from Windows XP or Windows 2000 Professional To perform Run As from Windows XP 1 On the Windows Start menu click Program Files gt Symantec LiveState Recovery Right click LiveState Recovery Desktop then click Run As Click The following user to log onto the console using another account Type the account name and password that you want to use in the User Name and Password text fields Click OK 132 Managing the agent C
116. mation See www symantec com techsupp Looking up glossary terms Technical terms used in this guide are defined in the Glossary Using online Help Help is available throughout your Symantec product Help buttons or links to more information provide information that is specific to the task that you are completing The Help menu provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 On the Help menu click Contents 2 Inthe Help window in the left pane select a tab Your options as identified in Table 1 1 are Table 1 1 Help options Content Displays the Help by topic Index Lists Help topics in alphabetical order by keyword Search Opens a search field in which you can enter a word or phrase Viewing the Readme file The Readme file contains information about installation and compatibility issues It also contains technical tips and information about product changes Introducing Symantec LiveState Recovery Where to find more information that occurred after this guide went to press It is installed on your hard drive in the same location as the product files To view the Readme file 1 In Windows Explorer double click My Computer Double click the hard disk on which you installed the product 2 3 Inmost cases this will be drive C 4 Click Program Files gt Symantec gt Symantec LiveState Recovery gt Shared gt EN 5 Double click Rea
117. mation reporting differently If the restore was initially set up in Windows but the computer was rebooted into the recovery environment try going through the System Restore Wizard in the recovery environment rather than going through the restore from the console in Windows There could be a change in the drive information in Windows 2000 compared to the recovery environment If the error continues to occur during the use of the System Restore Wizard from the recovery environment you should contact technical support 120 Troubleshooting Error messages EOBBO001B Cannot lock volume volume_name because it contains the operating system or it has an active paging file Symantec LiveState Recovery can back up operating system partitions and other partitions containing page files This error is usually caused by a driver conflict with another application that may have control of the partition Check for other applications that may have a lock on the drive and temporarily disable any suspected conflicting drivers then run Symantec LiveState Recovery again to create the backup image EOBB0097 If the error occurs when attempting to restore an image to a partition delete the partition first If the error occurs when attempting to create an image of a partition please contact Symantec technical support EOBCOOOA The saved initial state for applying changes does not match the current system state You should try restoring
118. modifications to the file system of the hard drive By locking down a drive you prevent other software programs from changing the file system while the product is trying to change it This ensures that any data on the drive is current and accurate at the time of restoration 134 Glossary dynamic disks extended partition hot backup hot restore image image set incremental backup index file iv2i A hard disk that contains volumes or drives that span multiple hard disks Dynamic disks which are managed by Windows Disk Management tool do not contain partitions or logical drives and cannot be accessed by DOS A special kind of primary partition that was developed to overcome the four partition limit The extended partition is a container inside of which you can create logical partitions The extended partition itself does not hold any data nor is it assigned a drive letter But logical partitions inside the extended partition can hold applications and data and are assigned drive letters A backup image taken in real time without interrupting system operation on the computer The restoration of a backup image while the computer remains up and running You can perform hot restores of data or applications with the product Performing a hot restore of an operating system partition is not available See delayed apply See backup image If you use a base image and incrementals to back up a drive the combination of t
119. n Backup Image Browser 34 command files running during back up 60 compression level 50 configuring agent security 130 connection thin host 112 console running with different user rights 131 consolidate incremental backup images 59 consolidate incrementals 65 copying drives 95 copy MBR 100 options 98 creating a drive letter for a backup image file 73 creating backup images deciding best place to save backups 46 manual backups 53 options 54 64 69 specifying default path 31 tips 44 credentials changing for agent 131 D databases backing up 45 default location for backup images 15 default path for backups 31 choosing the best location 46 delayed apply using when no DHCP exists 117 deleting backup history 30 backup images 70 backup schedules 67 dependencies viewing agent 127 129 devices what is supported 18 DHCP server down during restore 113 using delayed apply 117 disabling backup schedules 67 disk media what is supported 18 disks rescanning 28 dismounting V2i drives 75 displaying backup properties 77 volume properties 78 dividing a backup image into smaller files 55 64 69 drive restoring 88 drive letter assigning to a backup image file 73 Driver Validation 38 drives copying 95 dismounting 75 mounting 73 RAM no support for 19 restoring multiple 85 dual boot systems backing up 45 DVD see removable media DVD drive booting from 110 DVD support 11 E editing boot ini 114 email not
120. n the hard disk After a while backups stopped being created When you create a backup job you can specify the number of backup images you want to save on the hard disk before they are rotated out and deleted When you use this option you must also make sure that you have enough hard disk space to accommodate the number of backup images you specify plus one additional backup image If you run out of hard disk space before the number of specified backup images is reached the recurring backup image process will no longer function and a current backup image will not be created The solution is to either reduce the number of recurring backup images you are creating increase the amount of space necessary to maintain the number of backup images you specify or simply delete the schedule then recreate a new one See Viewing events in the product on page 29 Checking the status of the agent You can check the status of the agent to ensure it is started and ready If backup images are not being created it may be because the agent has stopped To check the status of the agent 1 From the Services window under the Name column select Symantec LiveState Recovery See Opening Services on page 127 The Status column for Symantec LiveState Recovery should have Started listed 2 To stop the service right click Symantec LiveState Recovery then click Stop To start the service right click Symantec LiveState Recovery then click S
121. ng the recovery environment 1 Boot the computer into the recovery environment main window See Booting a computer into the recovery environment on page 40 Click Advanced Recovery Tasks Click Browse backup image files In the Open dialog open the backup image file that contains the backup image folders or files you want to restore Drive letters under Symantec Recovery Disk may not match those in the Windows environment In the tree view pane of Backup Image Browser double click the desired drive You can also click File gt Open to locate the backup image file you want If you are unable to see or browse the network from the Open dialog type the name of the server and share that holds your backup images in the File name text box syntax example server_name share_name then press Enter Select a backup image file then click Open to add it to the tree view pane of Backup Image Browser Double click the backup image filename to display the available drives If you are still unable to see your network after typing the server name and share name you may need to map a drive to see and browse the network See Network connectivity during a restore on page 113 In the content pane of Backup Image Browser select the files or folders you want to restore m Press Ctrl A to select all items m To select a group of files that are next to each other click the top file then hold down Shift and click the last fi
122. nned On the Tools menu click Options then click the Notifications tab See Setting notifications on page 32 16 Introducing Symantec LiveState Recovery Where to find more information Installing Symantec LiveState Recovery This chapter includes the following topics m Preparing for installation m Installing Symantec LiveState Recovery m Post installation tasks Preparing for installation Before installing Symantec LiveState Recovery ensure that your computer meets the system requirements Symantec LiveState Recovery system requirements Symantec LiveState Recovery Desktop supports the backup and restoration of data on Windows 2000 Professional and Windows XP Home Professional computers on an enterprise network Table 2 1 describes the system requirements for installing and using Symantec LiveState Recovery Table 2 1 System requirements Operating System Windows 2000 Pro Windows XP Home Windows XP Professional Processor Pentium 233 or faster 18 Installing Symantec LiveState Recovery Preparing for installation Table 2 1 System requirements RAM m 256 MB for Symantec LiveState Recovery agent m 256 MB for Symantec LiveState Recovery console and Backup Image Browser m 256 MB minimum for Symantec Recovery Disk which is not installed but runs from CD Hard Disk Free Space Agent 60 MB Console 135 MB Backup Image Browser 45 MB Microsoft NET Framework 1 1 110 MB of hard
123. nts tab both found in the advanced view Working with full backups and incrementals There are two types of backup images that you can schedule Full backups and base with incremental backups Full backups A full backup has the following advantages and disadvantages m A full backup image backs up the entire selected drive m A scheduled full backup cannot be saved to removable media To save a full backup to removable media create the backup manually using the Drive Backup Wizard m A full backup image is not associated with incremental backup images in any way Full backups stand on their own so using full backups is a less complicated backup method than using a base with incrementals Creating backup images 57 About scheduling incremental backup images You can take a full backup image of a drive using the Run Job Now feature even if that drive is currently being tracked using Base with Incrementals See Running a scheduled backup job immediately on page 66 Incrementals Note This feature may not be available in your version of the product To upgrade to a version that supports this feature visit sea ssymantec com An incremental backup has the following advantages and disadvantages An incremental backup image saves only the hard disk sectors that have changed since the baseline image or the previous incremental backup was created A baseline image is the same as a full backup image except that it has
124. ny key to boot from CD appears press a key to begin booting into the recovery environment 5 Ifyou need to install storage drivers for the computer s hard disk subsystem press F6 when prompted while booting into the recovery environment See I cannot access or see the local drive where my backups are saved on page 110 Note You should always use the latest Windows XP or Windows 2003 Server version of the particular storage driver 6 Select the language you want then click the arrow 7 Read the license agreement then click Accept If you decline you cannot start the recovery environment and your computer will reboot 8 Depending whether you need to access the network click Yes or No to start networking services Note If you want to see backup image file dates and times correctly you may need to set the correct time zone while in the recovery environment Click the time zone field at the bottom of the main window In the Select Time Zone dialog box select the time zone location you are in from the Time Zone drop down list then click OK See Recovery environment on page 106 See Using the support utilities on page 107 41 42 Getting started Keeping current with LiveUpdate Keeping current with LiveUpdate Using your Internet connection you can use LiveUpdate to obtain program updates for your computer Program updates are minor improvements to your installed product These diff
125. o find out which drive is active and boots from that location If the drive is not bootable or you are not certain that it is have a Windows boot disk ready This option is valid for basic disks only not dynamic disks 84 Restoring backup images Restoring a backup image Table 6 3 Restore options for a computer Partition type Lets you set the partition type to one of the following mg A primary partition m A logical partition inside an extended partition This option is not applicable for dynamic disks Drive letter Assigns the selected drive letter to the partition Available in the Restore Drive Wizard only Restoring a backup image If you are able to access the operating system on a troubled computer you can use the Restore Drive Wizard to restore an entire backup image of a data drive with no rebooting This method of recovery known as a hot restore is useful if you have experienced the complete loss of a data drive You can restore a full image or a base image by selecting a v2i file or you can select an incremental backup iv2i file that was taken at the point in time to which you want to restore the drive If you select an incremental backup the restore process will automatically detect any previous incrementals and the base image associated with that incremental Any drive that you restore can be automatically resized smaller to fit the selected destination assuming the amount of data in the part
126. of the sector from the start of the drive to the boot sector of the partition Note This utility should only be used under the guidance of Symantec technical support Change Active Partition Use to easily and quickly switch between bootable primary partitions This utility is for users who only occasionally need to change the active partition Type the ID number of the partition shown in the first column you want to make the bootable primary partition then press Enter This utility makes the partition active and reboots the computer Restore Master Boot Record Use to save or restore critical MBR Master Boot Record information in the first sector of a hard drive The contents of the first sector or entire first head of the hard drive are saved or restored to a file To use the support utilities 1 Inthe recovery environment main window click Advanced Recovery Tasks 2 Click Run utilities 3 Click the support utility that you want to run See Booting a computer into the recovery environment on page 40 110 Troubleshooting Troubleshooting the product cannot boot the computer from the CD To run Symantec Recovery Disk you must be able to boot your computer from the product CD To boot from the product CD 1 2 6 Turn on your computer While the computer is booting watch the bottom of the screen for a prompt that tells you how to access the BIOS Generally you ll need to press Del
127. onsolidated to a single file Frequent A consolidation of incremental images more than 4 hours old is performed every 4 hours Also after the first incremental of the day is taken all incremental files from the two days previous are consolidated to a single file See Scheduling a backup image on page 62 To consolidate incremental images manually 1 Inthe advanced view click the Backup History tab 2 Inthe list box select a backup 3 Onthe Tools menu click Consolidate Incremental Backups 4 Select a range of incremental backups you want to consolidate then click OK 5 Click Yes to consolidate the selected range of incrementals into a single incremental image file See Consolidating incremental backup images on page 59 Running command files during backup image creation To integrate with any backup routines you may be running on the server or to integrate with applications that may be using a volume on the server you can specify command files exe cmd bat to run at three different stages during the creation of a backup image m Before data capture Creating backup images 61 About scheduling incremental backup images m After data capture m After image file creation You can also specify the amount of time in seconds that a command file should be allowed to run Any command files that you specify in the Command Files dialog of the wizard must first be installed by copying them into the Com
128. ontrolling access to the agent or console To perform Run As from Windows 2000 Professional 1 On the Windows Start menu click Program Files gt Symantec LiveState Recovery Press Shift and right click LiveState Recovery Desktop Click Run As Click Run the program as the following user to log on to the console using another account Do one of the following m Type the account name password and the domain that you want to use in the User name Password and Domain text fields m If you want to use the Administrator account on the computer type the name of the computer in the Domain text field m Ifyou want to run as a domain administrator type the name of the domain in the Domain text field Click OK Glossary Active Directory backup image bare metal recovery basic disks cluster delayed apply drive lock The directory service that stores information about objects on a network and makes this information available to users and network administrators Active Directory gives network users access to permitted resources anywhere on the network using a single logon process It provides network administrators with an intuitive hierarchical view of the network and a single point of administration for all network objects An exact copy of a drive either containing data or the operating system that is usually compressed and stored as a file Both full backups used stand alone and baseline backups used wi
129. ore window do one of the following m Select the filename of the backup image you want to restore from the list box By default all backup images are selected m Add edit or remove backup image files See To add a backup image file on page 91 See To edit the list of backup images on page 92 See To remove a filename from the list of backup images on page 92 m To reboot the computer automatically after the backup images are restored select Reboot after finish Click Finish Click Yes to restore the backup images 94 Restoring backup images Restoring drives using a system index file in the recovery environment Copying a drive This chapter includes the following topics m About copying a drive m Preparing to copy drives m Copying one hard drive to another hard drive About copying a drive You can copy the contents of one hard drive to another hard drive when upgrading or adding a hard drive Using the Copy Drives feature you can copy your operating system applications and data to another hard drive If the hard drive you are copying has more than one partition you must copy the partitions one at a time to another hard drive You should not use the Copy Drives feature to set up a hard drive that will be used in another computer Note This feature may not be available in your version of the product To upgrade to a version that supports this feature visit sea ssymantec com Preparing to copy
130. ps and incrementals cccccsesssseceseeseteseees 56 Scheduling a backup image cccecesesssseseeseseseeseseecsecseeeeseseeeeseeeeeseeeeseaeees 62 Running a scheduled backup job immediately eceeseeeseeeeeees 66 Editing a backup job schedule cecccccsesesseseeceseseeceseeecesesenseeeeeseaeees 67 Disabling a backup job schedule 0 0 0 cecccecesesceseseeeeseeseceseeseseeeseseeeteees 67 Deleting a backup job schedule cccccssssesesseceseeseseseeeeseseseeseeeeseeeeeees 67 Exporting a backup image 7 Deleting backup images minra e EERE EE 70 Chapter 5 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Contents Restoring files and folders About restoring files and folders oo cesesessssseseseseseesetsesessssseseseseseseeeseeees 71 Restoring files from a backup image ccccssesesesssecesesesesesssetsesseeeeseessesenees 72 Mounting a drive within a backup oe ceccceseeseseseeseeeeeseeeeceseeeseseeeeseeeeaeaes 73 Dismounting a backup drive oo ceeceseeseseseeseseseeeeseseeceseeeesesesesseseseeseeees 75 Restoring files using the recovery environment cccceeseseseseseseeseeeeeees 75 Viewing the properties of a backup image cccecesssssssseseseseeeeeseseseseeeeeeees 77 Viewing the drive properties of a backup image cceeceeeseseseeeteeeeeeeeees 78 Viewing a file within a backup image cceeeceseesesesessesesseeeeseseseseseseseeesees 79 Restoring backup images About resto
131. r click Mount V2i Drive See Mounting a drive within a backup on page 73 Restore a file or folder from a backup image In the task pane of the basic view click Restore Files or Folders See Restoring files from a backup image on page 72 Restore a backup image from within Windows In the task pane of the basic view click Restore a Drive See Restoring a backup image on page 84 Restore a backup to recover a crashed computer Boot the computer from the product CD to run the recovery environment Symantec Recovery Disk See About restoring drives using the recovery environment on page 85 See the history of backups done on a drive In the advanced view click the Backup History tab See Viewing the backup history of a drive on page 29 Clear the backup history In the advanced view click the Backup History tab then click Tools gt Clean Backup History Set a default location for backup images On the Tools menu click Options See Setting a default backup location on page 31 Copy the contents of my hard drive to a new hard drive From the right panel of the basic view click Copy One Drive to Another See Copying one hard drive to another hard drive on page 98 Check to see if my backups are working the way they are supposed to In the advanced view click the Events tab Send notifications if backups do not work as pla
132. r make sure there are no open files on the drive and that the drive is not locked drive lock by another application General error messages If you receive an error message you may find the solution here Otherwise please visit sea symantec com using the generated error code m E0710007 m EOBOOOC m EOBBOO1B m EOBB0097 m EOBCOOOA m 7D1001F m E926001F m EA390019 m EA39070A m EA390712 Troubleshooting 119 Error messages m EBABOO1A m EC8A0001 m EC8FO007 m EC8FOOOC m EC950001 m Error The object invoked has disconnected from its clients m Catastrophic error m WinBOM error when booting from recovery environment m The month and year are flopped on some international computers E0710007 Cannot create a virtual volume image If the error continues run the recovery environment support utilities Display SME Disk Information and View Partition Information obtain system information then contact technical support Additional log files such as txt files from the Agent folder may also be needed See Using the support utilities on page 107 EOBOOOC This error may also display one of the following m Object BasicDisk SME Computer BgM896453 was in the saved state but is not in the current state m Object MediaCommon Sme computer Pd1 M896453 was in the saved state but is not in the state These two error messages could be caused by changes to the serial number It could also be caused by the drive infor
133. r reconnect the agent or cancel a task that is currently running See Starting the console from the system tray on page 26 See Displaying the tray icon menu on page 26 To use the agent On the Windows system tray do one of the following m Hover over the product s tray icon to view the current condition of the agent If the service indicates that it is not running you will be unable to create backups See Viewing events in the product on page 29 m Double click the product s tray icon to open the console If the console is not installed double clicking the product s tray icon opens the About Symantec LiveState Recovery dialog box m Right click the product s tray icon to display a quick menu of common agent tasks See Controlling access to the agent or console on page 130 Best practices for back up protection 36 Getting started Best practices for back up protection The following list represents some best practices for creating full backups You should implement this list whenever possible Before a back up The following strategies can help ensure successful full backups especially on servers During a back up Simplify recovery and reduce the time it takes to create backup images Separate the boot operating system from the business data Put the boot operating system and the data on their own respective drives This separation speeds the creation of backup image files an
134. rdware and software Unlocking Installing Symantec LiveState Recovery 23 Post installation tasks your software may trigger an optional registration Registration data is generally used for demographic purposes and is not resold You can opt out of marketing oriented uses of your data as part of registration 24 Installing Symantec LiveState Recovery Post installation tasks Getting started This chapter includes the following topics m Using the console m Working with basic features m Using Backup Image Browser m Using the agent m Best practices for back up protection m Tips on using Symantec LiveState Recovery About Driver Validation m Testing Symantec Recovery Disk Booting a computer into the recovery environment m Keeping current with LiveUpdate Using the console If you are new to Symantec LiveState Recovery you may find it helpful to first review this information before creating or restoring any backups The console lets you create schedule and restore backup image files from your workstation manage existing backup files and manage and view the complete status of the agent itself You can also restore backup images or perform a complete bare metal restore of a computer all from an easy to use interface Using the console you can connect to the agents on any number of computers on your network that have the agent already installed 26 Getting started Using the console Starting the console
135. response and proactive security support Please visit our Web site for current information on Support Programs The specific features available may vary based on the level of support purchased and the specific product that you are using Licensing and registration If the product that you are implementing requires registration and or a license key the fastest and easiest way to register your service is to access the Symantec licensing and registration site at www symantec com certificate Alternatively you may go to www symantec com techsupp ent enterprise html select the product that you wish to register and from the Product Home Page select the Licensing and Registration link Contacting Technical Support Customers with a current support agreement may contact the Technical Support group via phone or online at www symantec com techsupp Customers with Platinum support agreements may contact Platinum Technical Support via the Platinum Web site at www secure symantec com platinum When contacting the Technical Support group please have the following Customer Service Product release level Hardware information Available memory disk space NIC information Operating system Version and patch level Network topology Router gateway and IP address information Problem description m Error messages log files m Troubleshooting performed prior to contacting Symantec m Recent software configuration changes and or network chang
136. ring a computer 0 eee esccsesesseceseeeeseseesesesceseseceseseeecsesecseesaeseneees Storage locations for restoring backup image files ccceeeeeee Restore Option 33 csc ccsessivscvosisstessdvssbexesys cet sensodeseutveaveteesxsueeees beet canto yeesievaiets Restoring a backup image oo eeeccecccsssesesesseseeeeseeseceseeeeseseeseseeeeseseseeseeeeeeseseeees About restoring drives using the recovery environment ceseeeees Restore OPtiONS oo ecesesseeseessceseseesseeseesecssseseesseeseeseseees Restoring a single drive using the recovery environment Restoring drives using the recovery environment cceceeseeeeseseeeeeeeeees Restoring drives using a system index file in the recovery environment 92 Copying a drive About copying a drive oo ceceseseseeseseeeeseseseeseseesesesceseeeseseeseseeeeseeeeseseeeeseenees 95 Preparing to copy drives casare E ecto eee he eee 95 Copying one hard drive to another hard drive 0 ccceseeceeseeseseseeeeseeeeeesees 98 Drive to drive copying options 2 0 eeescssesesseseseessceseeseseseeeeseeeeseeeeesees 98 Troubleshooting Troubleshooting the product 0 cccccsscssesesseseseseeseseeseseeesseseeeeseseeeeseseseeseeees 101 Installation ennenen hatte T 101 Backiip itag e s 203 enee r a 102 Scheduled backup image 0 ccccecessssssessssesesseceseeeeceseeeeseeeeseseeeeseseeeeseees 103 Restore backup images from Windows ccccccsesesesesseseceeeceeesese
137. roups can control start stop restart the agent from the console or Tray icon Controlling the agent determines whether users or groups can manage backup jobs By default the Administrators group has full control permissions Status Only Users or groups can get status information of the agent By default the Users group has status only permissions Note After changing security configurations the Symantec LiveState Recovery agent must be restarted See Starting stopping or restarting the agent service on page 127 See Managing the agent using Windows Services on page 125 Control access to the agent or console You can add additional users and groups remove a user or group or run the console using different user rights To add additional users and groups 1 On the Windows Start menu click Programs gt Symantec LiveState Recovery gt Security Configuration Tool Click Add In the Select Users or Groups dialog box click Advanced If necessary click Object Types to select the types of objects you want If necessary click Locations to select the location you want to search Click Find Now then select users and groups you want then click OK N O wo FF U N Click OK when you are finished selecting users and groups Managing the agent 131 Controlling access to the agent or console To change permissions for a user or a group 1 On the Windows Start menu click Programs gt Sy
138. s 52 Creating backup images About creating backup images Table 4 3 Advanced options Disable SmartSector SmartSector technology speeds up the copying process by only Copying copying clusters and sectors that contain data However in some cases it may be desirable to copy all clusters and sectors in their original layout whether or not they contain data If you want to copy both used and unused clusters and sectors select Disable SmartSector Copying Selecting this option increases processing time and usually results in a larger backup image file size This option is not applicable to exporting backup image files Encrypting a backup image You can enhance the security of your data by using AES Advanced Encryption Standard to encrypt backup image files that you create or export This is especially useful if you are storing backup image files on a network and need a high level of security protection against unauthorized access and use You can also encrypt backup image files that were created with earlier versions of the product by using the Export Backup Image File feature in Backup Image Browser Be aware however that encrypting those files will make them readable with the current product only See Exporting a backup image on page 68 You can view the encryption strength of a backup image at any time by viewing the properties of the file Encryption strengths are available in 128 bit 192 bit or 256 bit
139. s are started The thin host establishes a connection Remotely connecting to the waiting thin host Symantec pcAnywhere can be used on a computer to remotely connect to a computer that has already booted into the recovery environment and started the pcAnywhere Thin Host Once connected the client computer can remotely manage a recovery or perform other tasks supported in the recovery environment Note The client computer cannot transfer files or add additional drivers for network or storage devices on the computer running the thin host Troubleshooting 113 Troubleshooting the product To remotely connect to the thin host 1 Ensure that the computer to be remotely managed the host has been booted into Symantec Recovery Disk and that pcAnywhere Thin Host has been started and is waiting 2 Obtain the IP address of the thin host computer 3 Onthe client computer in Symantec pcAnywhere use the Remote Setup Wizard to configure the remote control session m Specify a TCP IP connection type m Specify the IP address of the host computer m Choose to automatically login to the host on connection m Specify the following login name symantec m Specify the following password recover Note The thin host shuts down when there is an attempt to connect using any incorrect configuration settings The thin host does not support encryption To prevent unauthorized users from tampering with your settings or launching a session wit
140. s not load in Symantec Recovery Disk Reboot the computer using Symantec Recovery Disk and press F6 to load the necessary drivers Error The object invoked has disconnected from its clients If you encounter this error the computer typically a remotely managed computer has either crashed or the agent service has stopped running Catastrophic error This may be caused by a conflict with another program Contact technical support WinBOM error when booting from recovery environment This is an issue with the NIC Network Interface Card driver not loading If the backup image you want to restore is located on the network you should first try a different NIC card If that is unsuccessful you will need to send the drivers and a system information file to technical support The month and year are flopped on some international computers This is an issue with some international servers Send the pgh files to technical support 124 Troubleshooting Error messages Appendix Managing the agent This chapter includes the following topics m Managing the agent using Windows Services m Controlling access to the agent or console Managing the agent using Windows Services As a Windows service the Symantec LiveState Recovery agent runs in the background providing such capability as locally running scheduled backup jobs even when no one or an unprivileged user is logged on to the computer or allowing administrators to
141. sed on the number of protected computers That is if your organization is protecting 100 computers the price you pay for Symantec LiveState Recovery is based on 100 computers without regard for how many computers are running the management tools console and Backup Image Browser and where the backup images are saved 20 Installing Symantec LiveState Recovery Installing Symantec LiveState Recovery Installing Symantec LiveState Recovery Before you begin ensure that you have carefully reviewed the requirements and scenarios for installing Symantec LiveState Recovery See Symantec LiveState Recovery system requirements on page 17 To install Symantec LiveState Recovery 1 10 11 12 13 14 Before installing Symantec LiveState Recovery you must first uninstall any previous versions of the product Insert the product CD into the media drive of the computer If CD auto run is enabled the installation program launches automatically If the CD auto run is not enabled click Start gt Run then type drive autorun where drive is the drive letter of your media drive then click OK Select the language you want then click the arrow From the CD browser screen click Install LiveState Recovery In the Welcome window click Next If the installation program detects a previous version of the product you must first uninstall the previous version before continuing Read the license agreement then click I accept t
142. seseseeees 105 Recovery environment see OR EA AR 106 Error MeSSAGES morie n E E E T E AE EEO 117 Backup Image Browser error messages sceseesseseseeseceseeseseseeeeseeeeees 117 General Crror messages 0 eeccesecesseseseesceseeeseseecesesceecseeeseseseeseeeeseeeeeaes 118 Managing the agent Managing the agent using Windows Services cccsesseeseeseceteeeeseseeeeeeeees 125 Best practices for USING services oo eeeeesessssssscecesesesesesesesseeseeenessesesees 126 7 8 Contents OPeNiNg Services nieras i E E O 127 Starting stopping or restarting the agent service ceeeeeeeees 127 Setting up recovery actions when the agent fails to start 128 Viewing agent dependencies 0 cececcssesesssseseseeseseeeeceseeeeseeeeseseeeeseseseees 129 Controlling access to the agent or console eeeeseeeeseseeceseeeeeeseeeeseseeeees 130 Running the console using different user rights 0 0 0 cceeeeeeseeeeeeees 131 Glossary Index Introducing Symantec LiveState Recovery This chapter includes the following topics m About Symantec LiveState Recovery m Symantec LiveState Recovery features m Where to find more information About Symantec LiveState Recovery Symantec LiveState Recovery Desktop is a workstation backup and recovery solution for Windows 2000 and Windows XP systems Using easy to follow wizards you can perform fast and reliable system backups with zero downtime to the
143. sk 1 Run Driver Validation to ensure Symantec Recovery Disk will work with the network and storage devices on the computer See About Driver Validation on page 38 Boot into Symantec Recovery Disk using the product CD See Booting a computer into the recovery environment on page 40 When you have booted into Symantec Recovery Disk do one of the following 40 Getting started Booting a computer into the recovery environment m If you intend to store backup images on a network run a mock restore of a backup image that is stored on a network to test network connectivity m Ifyou intend to store backup images on the computer run a mock restore of a backup image that is stored locally to test local hard drive connectivity See Restoring a single drive using the recovery environment on page 88 If you experience problems while testing the recovery environment you may find a solution below m You are having problems booting into Symantec Recovery Disk from the product CD See I cannot boot the computer from the CD on page 110 m You do not have the necessary NIC drivers to access backup images on a network See I cannot access the network drive where my backups are saved on page 111 m You do not have the necessary storage drivers to access backup images on the computer See I cannot access or see the local drive where my backups are saved on page 110 m You need information about
144. source for file Checks the source original drive for errors before copying it system errors Check destination for Check the destination new drive for errors after copying the file system errors drive Resize drive to fill Automatically expands the drive to occupy the destination unallocated space drive s remaining unallocated space Copying a drive Copying one hard drive to another hard drive Table 7 1 Drive to drive copying options Set drive active for booting OS Make the destination drive the active partition the drive the computer boots from Only one drive can be active at a time To boot the computer it must be on the first drive and it must contain an operating system When the computer boots it reads the partition table of the first drive to find out which drive is active and boots from that location If the drive is not bootable or you are not certain that it is have a Windows boot disk ready This option is valid for basic disks only not dynamic disks Disable SmartSector copying Symantec s SmartSector technology speeds up the copying process by only copying clusters and sectors that contain data However in some cases such as high security environments it may be desirable to copy all clusters and sectors in their original layout whether or not they contain data To copy both used and unused sectors click this option Selecting Disable SmartSector copying increases copying time
145. stopped or is not running properly dependent services can be affected If the agent fails to start check the dependencies to ensure they are installed and that their Startup type as identified in the General tab is not set to Disabled To view agent dependencies 1 From the Services window under the Name column select Symantec LiveState Recovery See Opening Services on page 127 2 Click Action gt Properties then click the Dependencies tab The top list box on the Dependencies tab displays services that are required by the agent to run properly The bottom list box does not have any services that need the agent to run properly Table B 1 lists the three services that are required by the Symantec LiveState Recovery agent to run properly along with their default Startup type setting as listed in the General tab Table B 1 Required services Event Log Automatic Logical Disk Manager Automatic Remote Procedure Call RPC Automatic 130 Managing the agent Controlling access to the agent or console Controlling access to the agent or console You can use the Security Configuration Tool to allow or deny users and groups the necessary rights and permissions to use the Symantec LiveState Recovery agent or console from the console or Tray icon Table B 2 describes the permissions that can be allowed or denied for user and groups in using the agent Table B 2 Permission options Full Control Users or g
146. t log and to a custom log file located in the Agent folder of the product installation To set notifications 1 2 In the Tools menu click Tools gt Options In the Notifications tab select the type of notification you want m LogFile m EventLog m E mail Click Properties Specify the minimum priority level you want filtered then specify the types of notifications you want reported If specifying default log file settings specify the location and the maximum file size of the log file When the maximum file size is reached the log file is renamed old and a log file of the original name is created to which logging continues If specifying default email settings specify the to and from addresses and the SMTP server to use in sending notifications m Inthe To address text box type the email address for example admin domain com where notification will be sent regarding any important failures or events m Inthe From address text box type the email address of the sender m Inthe SMTP Server text box type the name of the SMTP server to use in sending e mail notifications for example smtpserver domain com Click OK then click OK The notification settings are checked to verify whether notifications can be logged or sent If email notification are not being delivered check the setup of your SMTP server to ensure it is functioning properly Getting started 33 Using Backup Image Browser Note To r
147. t partition type Select drive letter The actual options available are dependent on the restore destination you selected in the previous step See Restore options on page 83 9 Click Next to review the restore options you have selected 10 Click Next to restore the image If the wizard cannot lock the drive drive lock to perform the restoration under Windows it will prompt you to insert the product CD and manually boot into the recovery environment so you can complete the restoration When the restore is finished the computer is rebooted automatically You may want to dismount the backup image after restoring it See Dismounting a backup drive on page 75 About restoring drives using the recovery environment If you cannot restore a file or folder while the computer is online due to not booting properly into the OS or lacking free hard drive space you can use the 86 Restoring backup images About restoring drives using the recovery environment System Restore Wizard from the Symantec Recovery Disk to return one or more drives on the computer to full functionality You can also use Symantec Recovery Disk to perform a bare metal recovery of a computer if you have suffered a catastrophic hard drive failure Restore options There are two groups of restore options standard restore options and advanced restore options Table 6 4 describes the standard restore options that are available for restoring a
148. tart See Managing the agent using Windows Services on page 125 deleted a drive and now get backup job errors If you delete a drive you should also delete any backup jobs associated with that drive Otherwise the backup jobs will attempt to run on the deleted drive resulting in errors every time Troubleshooting 105 Troubleshooting the product Restore backup images from Windows Check here for suggestions to help resolve problems that are encountered while restoring backup images from Windows m Restoring from a backup image that is spanned m Restoring a system drive Restoring from a backup image that is spanned When you restore a system drive under Windows from the console and the backup image is on spanned CDs the console will not prompt correctly for the next media To avoid this problem restore the backup manually using the System Restore Wizard in the recovery environment When you are restoring from CD you are prompted to insert the first CD followed by the last CD the first CD the last CD then the first CD again Then the restore begins and prompts you for the media in sequence After restoring a backup image you will be prompted again to insert the first CD one more time For example if you had a backup image that spanned across five CDs the order you would insert the CDs would be as follows 1 5 1 5 1 2 3 4 5 1 See Dividing a backup image file into smaller files on page 50 Restoring
149. tes See Event options on page 59 In the Options dialog box from the Compression drop down list select the compression level for the backup image m None m Standard Medium m High See Setting the compression level for backup images on page 50 Results may vary depending on the types of files saved in the drive you are backing up To determine whether a backup image file or set of files is valid or corrupt immediately following its creation select Verify backup image after creation See Verifying an existing backup image using Backup Image Browser on page 49 To break the backup image file into small segments select Divide the backup image into smaller files to simplify archiving then type the maximum size in MB for each file For example if you plan to copy a backup image to CDs specify a file size of 700 MB or less See Dividing a backup image file into smaller files on page 50 To limit the number of full or baseline backup images saved for each drive select Limit the number of backups saved for each drive then type a number in the text field 16 17 18 19 20 21 22 Creating backup images 65 Scheduling a backup image When this limit is reached each successive backup image whether full or base is first created and stored then the oldest previously created backup image file is deleted including all associated incrementals if it is a base image from the same storage
150. th incremental backups have a v2i Virtual Volume Image file extension The backup image includes all the data operating system applications data and settings needed to restore the drive to the state it was in when the backup was performed Backup images are what you use to restore files and folders or an entire drive A backup image is also sometimes known as an image backup or backup set You can view the contents of a backup image file using Backup Image Browser The complete recovery of a computer after a catastrophic hard disk failure It includes the restoration of the operating system file system partitions volumes and data from a complete backup image A hard disk that can be accessed by DOS and Windows Basic disks can have up to four primary partitions or three primary partitions and one extended partition Within an extended partition you can create unlimited additional subdivisions called logical partitions The smallest allocation unit in the FAT FAT32 and NTFS file systems One cluster consists of a fixed number of disk sectors Restoring an operating system partition by starting the restore in the console using the Restore Drive Wizard then finishing the restoration after booting into the recovery environment An alternate method is to boot into the recovery environment and use the System Restore Wizard to perform the restoration A request by the software for exclusive use of a selected drive before making any
151. the drive is not available for backing up usually because the drive has been deleted or the entire hard disk has been removed from the computer since you installed the product Click Next Select the location where you want the backup images stored m Local file m Network file m CD RW DVD RW If you receive a message stating that there may not be enough available space at the specified location you should specify a new location rather than continuing with the Wizard and possibly not being able to save a complete backup image See Storing backup images on page 46 See Selecting a storage location for backup images on page 47 In the Backup Location dialog box click Rename then type a new file name if you want to rename the backup image instead of using the default file name Click Next In the Options dialog box from the Compression drop down list select the compression level for the backup image m None m Standard Medium m High See Setting the compression level for backup images on page 50 Results may vary depending on the types of files saved in the drive that you are backing up 10 11 12 13 14 15 16 17 18 Creating backup images 55 Manually creating a backup image Select Verify backup image after creation if you want to determine whether a backup image file or set of files is valid or corrupt immediately following its creation Select Divide the backup image into sma
152. the recovery functionality you might need later will work with your computer s device configuration When you install Symantec LiveState Recovery the installation program automatically runs the Driver Validation tool to check devices against drivers available in the recovery environment Symantec Recovery Disk and displays the validation results Getting Driver Validation results When drivers for all devices in use by the computer are available in the recovery environment the Driver Validation tool displays a message indicating that the storage devices and network cards detected have drivers in Symantec Recovery Disk When storage and network devices cannot be used when booting with Symantec Recovery Disk because the drivers are not included a Driver Validation Results dialog appears While you can use the product you should obtain the necessary drivers and test Symantec Recovery Disk before you must rely on the functionality provided by the recovery environment If a screen appears listing devices know that m Drivers for listed devices are not available in the recovery environment m Without the drivers the devices cannot be used in the recovery environment m Ifa network card driver is not detected contact technical support m Ifa storage controller driver is not detected if you have the necessary drivers you can add additional drivers when booting with Symantec Getting started 39 Testing Symantec Recovery Disk Recovery
153. the removable media drive and remove any attached USB devices If you are using Samba shares be sure you have the basic rights on the Samba If you are saving the backup image to NAS check the operating system that is installed there may be an issue with Linux or with proprietary operating system NAS devices EC8A0001 This error is caused by updated firmware on QLogic drives conflicting with the QLogic driver on the product CD In other cases it could also be caused by any SCSI conflict with particular drivers on the product CD Try loading the driver manually See I cannot access or see the local drive where my backups are saved on page 110 If the error continues run the recovery environment support utilities Display SME Disk Information and View Partition Information obtain system information then contact technical support Additional log files may also be needed Troubleshooting 123 Error messages See Using the support utilities on page 107 EC8F0007 The error is usually caused by a driver conflict with another application that may have control of the partition Check for other applications that may have a lock on the drive Temporarily disable any suspected conflicting drivers and run Symantec LiveState Recovery again EC8FOOOC Check that the driver is present and the Symantec LiveState Recovery agent service is started EC950001 This error occurs when the driver for the storage controller doe
154. ting 101 agent 125 agent checking status 104 Backup Image Browser 117 backups are consuming all the space on my hard drive 47 cannot retrieve drive information 118 error messages 117 features not available 12 I can t access the network drive where my backups are saved 111 I don t know the information about my system that I m required to enter 102 I m having problems restoring files from a backup that spans media 72 PartitionInfo utility 108 119 122 restoring backups from Windows 105 see also readme txt on the Symantec LiveState Recovery CD storage device drivers needed for Symantec Recovery Disk 110 Symantec LiveState Recovery program expired 22 Symantec Recovery Disk 106 what kind of restore should I perform 71 81 turn off backup schedules 67 U updating 142 Index automatically with LiveUpdate 42 upgrading hard drives 95 hard drives preparation 95 trial version 19 USB advantages and disadvantages for storing backups 46 USB support 11 USB connecting during recovery 111 users rights to run the console 130 utilities edit boot ini 114 recovery environment 107 V V2i drives dismounting 75 mounting 73 verify backup after creation 55 64 verifying images 49 55 64 viewing events 29 viewing files within a backup 79 views basic and advanced 28 views selecting 28 volume properties 78 volumes see drives W warnings viewing 29 Windows Explorer dismounting V2i drives in 75 Windows Exp
155. tool to give additional users the ability to back up computers See Controlling access to the agent or console on page 130 Stop If you believe the agent may be causing a problem on the computer or you want to temporarily free memory resources If you have created a backup job note that stopping the agent will prevent backup images from being created at the scheduled times you specified To start stop or restart the agent service 1 From the Services window under the Name column select Symantec LiveState Recovery See Opening Services on page 127 128 Managing the agent Managing the agent using Windows Services 2 Click one of the following Action gt Start Action gt Stop Action gt Restart Warning Stopping the agent service will prevent you from creating or restoring backups from the console If you stop the agent service then start the console the agent will restart automatically and the Status in the Task pane of the console or the Tray icon will indicate that it is Ready to perform a task If you stop the agent service while the console is open you will receive an error message and the console will be disconnected from the agent In most cases you can click Reconnect from the Task pane of the console or from the Tray icon to restart the agent Setting up recovery actions when the agent fails to start You can specify the computer s response if the agent fails to start
156. uct also supports saving backup image files to most USB devices 1394 FireWire devices JAZ Zip and magneto optical devices Note Symantec LiveState Recovery does not support RAM drives or backing up directly to tape If you have a previous version installed Before installing Symantec LiveState Recovery you must first uninstall any previous product versions including Drive Image Norton Ghost or V2i Protector 30 day evaluation version If you install the 30 day evaluation of Symantec LiveState Recovery you can install all the applications and create backup images of system and data volumes You can also perform restorations of data volumes and files folders However you cannot copy an entire system using the evaluation software You also have open access to Symantec s online technical support library You can view up to date support information including a searchable knowledge base software library files frequently asked questions customer to customer news groups and additional technical information at the Symantec Support Knowledge Base Symantec LiveState Recovery Evaluation expires 30 days after your first use of the software However you can upgrade to the full version at any time even after the trial expiration without reinstalling the software See Activating Symantec LiveState Recovery on page 22 See sea symantec com Symantec LiveState Recovery licensing Symantec LiveState Recovery licensing is ba
157. un the utility Ping Remote Computer using the IP address you wrote down To map a network drive 1 2 3 4 In the recovery environment main window click Advanced Recovery Tasks Click Run utilities gt Map Network Drive In the Drive drop down list select a drive letter In the Folder text box type the IP address of the storage computer and the share where the backup image is located For example IP_address share_name Click Connect using a different user name 7 8 Troubleshooting 117 Error messages In the User name box type the IP address and username For example IP_address user_name In the Password text box type the username password Click OK You should now have a drive mapped to the backup image location on the storage computer Using a delayed apply with no DHCP If there is no DHCP service available and you have stored your backup images to a network drive a delayed apply will not work because the computer name cannot be resolved to the IP address To work around this issue you can boot directly into the recovery environment and restore the backup image from there using a static IP address Error messages If the information you need is not included in this section of the documentation please visit sea symantec com for further details Backup Image Browser error messages General error messages Backup Image Browser error messages Check here for suggestions to help resolve error mess
158. up Image In the Export Backup Image File dialog box in the Filename text box do one of the following m If you want to store the backup image on the local computer type the drive folder and filename For example E Data_Backups vol_1 v2i m If you want to store the backup image on the network type the appropriate UNC Universal Naming Convention path or click Browse to navigate to the network folder and then type the filename See Selecting a storage location for backup images on page 47 The new filename must have a v2i extension You cannot choose the same location and filename as the existing backup image 10 11 Creating backup images 69 Exporting a backup image To break the backup image file into small segments select Divide the backup image into smaller files for archiving then select the maximum size for each file from the drop down list For example if you plan to copy a backup image to CDs select a file size of 700 MB or less See Dividing a backup image file into smaller files on page 50 In the Description text box type a description that you want associated with the backup image In the Compression Level group box select one of the following compression levels for the exported backup image m None m Standard Medium m High See Setting the compression level for backup images on page 50 Results may vary depending on the types of files saved in the backup image that you
159. using Symantec Recovery Disk m This error can also be caused by fiber channel devices Disconnect the devices to confirm whether or not they are causing the problem m This error may also be caused by Emulex controllers Occasionally there are phantom volumes or partition table errors that can cause this error Contact Symantec technical support E7D1001F This error can occur if you do not have the correct rights However it could also be caused by slow band width dropped packets or other network related issues Contact Symantec technical support E926001F Run the Windows chkdsk utility on the source drive before you copy the image or you create a backup image If this is not possible and you have confirmed that the backup image file is valid you can bypass the error by deselecting the restore option Check file system after restore Once you have finished restoring the image run chkdsk on the drive to eliminate any file system errors Troubleshooting 121 Error messages EA390019 Insufficient permissions Scenario System A is the Symantec LiveState Recovery console system B is the Symantec LiveState Recovery agent service and system C is the share where the backup images are stored The user who logs onto system A must have at least local administrator rights on system B if they are creating a backup image They also need rights to the share location where the backup image is being stored and will need domain user ri
160. ymantec Recovery Disk to restore an entire computer that may have more than one drive This type of restore uses a system index file sv27 to reduce the amount of time needed to restore the drives Each time a backup image is created a system index file is saved along with it The system index file contains a list of the most recent backup image files including the original drive location of each backup image file If you have suffered a catastrophic hard drive failure you can also use Symantec Recovery Disk to perform a bare metal recovery of a computer To restore multiple drives using a system index file 1 Boot the computer into the Symantec Recovery Disk main window See I cannot boot the computer from the CD on page 110 Drive letters under the recovery environment may not match those in the Windows environment Click Advanced Recovery Tasks Click Restore system or data drives Click Restore drives Click Next uo A U N 10 11 12 Restoring backup images 93 Restoring drives using a system index file in the recovery environment In the Restore Type window click Multiple drives using system index file sv2i Click Next In the System Index File window do one of the following m Type the full path to the system index file sv2i m Click Browse to navigate to the system index file The system index file is in the same location as the backup image file location Click Next In the backup Images to Rest

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