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Symantec Norton AntiVirus 9.0 For Macintosh (10325015) for Mac

1. 3 Click the QuickScan file If there are QuickScan files from previous versions of Norton AntiVirus select them as well 4 Click Move To Trash 62 Troubleshooting in Norton AntiVirus Other troubleshooting steps 5 Click OK 6 Quit Norton AntiVirus 7 Inthe Finder click Empty Trash After you have deleted the QuickScan file the first scan with the new virus definitions will be slower I m having trouble updating virus definitions using LiveUpdate In some rare cases such as immediately after the emergence of a new virus the LiveUpdate servers may be very busy and it may be difficult to get a connection In such cases keep making connection attempts and you should eventually be successful When using LiveUpdate make sure that your Internet connection is working by testing the connection with an application such as your Web browser Other troubleshooting steps See Installing Norton AntiVirus on page 15 Here are some other steps that you can take to resolve problems with your Macintosh Reinstall or upgrade the System software For more information see your Macintosh System documentation Reinstall Norton AntiVirus Reset the PRAM Parameter RAM For more information see your Macintosh System documentation Error messages The following messages might be encountered when you are running Norton AntiVirus and Norton AntiVirus Auto Protect Norton AntiVirus uses available memory to store items for
2. WHAT S NEW AND CHANGED IN NORTON ANTIVIRUS FOR Ed MACINTOSH 9 0 bd Crim C 6 Review the Read Me text then click Continue Installing Norton AntiVirus 19 Installation 7 Inthe Software License Agreement window click Continue To continue installing the software you must agree to the terms of the software license agreement Click Agree to continue or click Disagree to cancel the installation Disagree Agree 8 In the agreement dialog box that appears click Agree If you disagree you cannot continue with the installation 9 Inthe Select a Destination window select the disk on which you want to install Norton AntiVirus then click Continue 10 Inthe Easy Install window click Install If you have other Symantec products installed on your computer this button may say Upgrade 11 Choose whether or not you want to run LiveUpdate to ensure your software is up to date 12 When installation is complete click Restart Restart your computer After you install Norton AntiVirus and restart your computer it is protected from viruses Norton Auto Protect loads each time that you start your computer and actively protects your computer unless you disable it 20 Installing Norton AntiVirus After installation After installation Now that you ve installed and restarted Norton AntiVirus you have the following options Register your software Is on page 20 Check for late breaking news
3. ZAPA3ZAR 2 PC Virus bi 7 i fi Virus Definition File Dates 2 EE Virus Definitions 13 Mar 2003 virscan1 dat 11 Mar 2003 54 What to do if a virus is found Look up virus names and definitions To look up virus names 1 2 On the Tools menu click Virus Info Type the name or part of the name of the virus Look up virus definitions on the Symantec Web site Because of the large number of viruses the Virus Definitions Info file does not include descriptions of each virus The Symantec Security Response Web site contains a complete list of all known viruses and related malicious code along with descriptions To look up virus definitions 1 Point your browser to the Symantec Security Response Web site at http securityresponse symantec com Click Expanded Threat List and Virus Encyclopedia Do one of the following Type a virus name for which to search Scroll through the alphabetical list to locate a virus Click a virus to read its description About Auto Protect Preferences Norton AntiVirus provides the best virus detection and removal with default settings left on If you want to change the default settings because you want to extract data from a file before it is deleted or repaired due to a virus you can There are three types of preferences to set Your options are Scan and Repair Settings that govern the behavior of the Norton AntiVirus application and settings separate users ca
4. Customizing Norton AntiVirus About Auto Protect Preferences o c ccccccccccscsccscscscssescscssscseescssecseeees 55 Set Auto Protect Preferences ssessseesessereeserreseresrssrsresrsrrerserse 56 About User Preeren CES 2c t a a a 56 Set ScanPreferengEs mosa Outi Guia as Seda asain 57 Set Repair Preferentes inimene 57 olele aAA ADi ALO LS NESE P AEE E E OEEO E AE 58 Customize the Norton QuickMenu essessssssisirereserersrrrrseseserrsn 58 7 8 Contents Chapter 9 Appendix A Troubleshooting in Norton AntiVirus Installation problems csicascieciidiadncsacadiadananadeiaia 59 can t install Norton AntiVirus oes eseesseceseeeeeeseeesneeeenees 59 Startup problOMs sosia ke e e AENA EO 59 Norton AntiVirus Auto Protect fails to load when I stani m Macin anene Aana A 60 Norton AntiVirus reports that a file is invalid when trying to launch or scan or at startup oe eeeeeeees 60 Norton AntiVirus cannot find the Norton AntiVirus Virus definitions file eee eeeseeseeseeeeseeeeseeseseeseeeseeesenee 60 Why can t I create an alias to Norton AntiVirus 0 60 Protection problems wascssnsraskinnutantanta a ein 61 Scanning and account access privileges s es 61 I need to rescan files that have already been scanned 61 I m having trouble updating virus definitions using LiveUpdate titi ncacsaiaudiaisandiawinganianiaacns 62 Other troubleshooting Steps occ eeseceseceeseeseeesseeeeseeeeseeneeeeneeeeneenes 62 Error MeCSSABE
5. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 5 Disclaimer of Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR NABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether you accept the Software 6 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in
6. usually created to ensure the compatibility of a program with new versions of operating systems or hardware adjust a performance issue or fix bugs LiveUpdate automates the process of downloading and installing program updates It locates and downloads files from an Internet site then installs them and deletes the leftover files from your computer 32 Protecting against new threats About protection updates About protection updates Protection updates are files available from Symantec by subscription that keep your Symantec products up to date with the latest antithreat technology The protection updates you receive depend on which products you are using Norton AntiVirus Users of Norton AntiVirus and Norton SystemWorks Norton SystemWorks receive virus definition service updates which provide access to the latest virus signatures and other technology from Symantec Norton Internet In addition to the virus definition service users of Norton Security Internet Security receive protection updates to the lists of Web site addresses and Web site categories that are used to identify inappropriate Web content About your subscription See Subscription policy on page 70 When you See Schedule future updates on page 36 If your Symantec product includes protection updates the purchase of that product includes a complimentary limited time subscription to the updates that are used by your product When
7. Macintosh world A administrator network 65 password 16 alerts 49 51 America Online connecting before LiveUpdate 33 connecting to Symantec Web site 22 antivirus newsletter 29 antivirus scans avoid viruses 13 scheduling 39 AppleTalk 65 Auto Protect activation 20 description 26 49 finds and repairs virus 50 preferences 55 56 turning off 27 Bloodhound 12 C CD ROM drive installation alternatives 16 checking for viruses 43 Command Line Scanner 48 command line scanning from 47 customizing LiveUpdate 35 Norton AntiVirus 55 58 D decontamination procedures 46 deleting infected file 53 document infected 10 Documentation folder 23 E emergency response plan 66 67 F file repairing infected 52 System 10 files updating with LiveUpdate 35 firewalls using LiveUpdate 33 G getting started 25 glossary terms 28 H Help accessing 27 tips for using 28 82 Index infected file repairing 52 installing 15 instructions user 66 K keeping files current 31 Knowledge Base 29 L Late Breaking News 22 LiveUpdate checking file dates 36 customizing 35 emptying Trash 36 keeping current with 31 scheduled events 38 updating files 35 using with America Online 33 viewing summary 35 M macro viruses 10 messages Auto Protect 50 Norton AntiVirus 63 Microsoft Excel 10 Microsoft Office viruses 10 Microsoft Word 10 N NAV 7 0 QuickScan 61 network administrator notes 65 implemen
8. Norton AntiVirus Auto Protect is run on all workstation Macintosh computers Use the Scheduler command from the Norton AntiVirus Tools menu to schedule periodic scans of all network drives Scanning network drives When you are scanning network drives from a workstation the server slows down for other users If others are creating deleting or moving files on a network drive while Norton AntiVirus is scanning all files may not get scanned To prevent files from not getting scanned do the following Make sure that you are the only one logged on to the server when scanning network drives Shut down the server restart reinstall Norton AntiVirus and then perform the scan 66 Using Norton AntiVirus on a network Preparing an emergency response plan Preparing an emergency response plan To be fully prepared in case of a virus attack on a workstation be sure to have a detailed emergency response plan written and distributed within your networking group before a problem arises This maintains order and prevents panic in case of an infection Complete your plan based on the dynamics and needs of your organization Before a virus is detected Conduct an informational meeting with your network users to discuss the basic nature and behavior of computer viruses Stress that while having a computer virus on your system is reason to take immediate action there is no need to panic Emphasize that many viruses spread from illega
9. OS X disk 5 Doone of the following Drag the item you want to scan from the Finder into the Add AntiVirus Scan Task window See Select an item Click Browse to select the item you want to scan for a scheduled scan on page 4o 6 Inthe Set a Frequency list specify when the scan should occur Your options are Monthly Runs the event monthly on the indicated date and time You can select a date from the first of the month to the twenty eighth Weekly Updates once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and time You can schedule the event up to one year in advance 7 Ifyou choose a frequency other than Daily specify the date or day of the week that the scan should occur See Set a start 8 Set the time of day that the event should occur time on page 40 i Click Save 40 Scheduling future events Manage scheduled events Select an item for a scheduled scan You can select a disk volume folder or file to scan To select an item to scan 1 In the Add AntiVirus Scan Task window click Browse 2 Inthe Select a scan target window locate the disk volume folder or file Click Select 4 The item s name and location appear in the Add AntiVirus Scan Task window Set a start time You can set the exact time at which you want a scheduled event to start To set a
10. a eats thes a E S 30 Protecting against new threats About program Updates rannani doae E i About protection updates Abut your SUDSCTIPUON seene k eia R R When you should update Before updating If you use America Online to Connect sssi 33 If you update on an internal NetWork ssessesseseesiseessseessrieesreees 33 If you can t use LiveUpdate Update procedures ca nisatainaioniasnicsiassialasutedaiaaia Update everything NOW oo ecsesecsessesesseneeseseeeessenesneneeeenteneees Customize a LiveUpdate session ATCT UPA atin nieda cats e E o dha EN View the LiveUpdate SUMMATY oo eeeeeeesseseeceeteseseseseesneeesneeeees Empty the Trash after a LiveUpdate session s s 36 Check product version numbers and dates Schedule future Updates oieee e E Scheduling future events About Norton Scheduler nisen R RE 37 Open Norton Schequl ts cs cccrera ceceno hie eae 37 schedule LiveUpdate event sonosescamameme mieia 38 Chapter 6 Chapter 7 Chapter 8 Contents Schedule Norton AntiVirus scans o cecccccceseecssssesescssssssssescsesseecseees 39 Select an item for a scheduled scan o ecccccccssesscscseseeeteeseeeees 40 Set a Start time occ ccccscssssssescsesssecscsesessssescsesessssesssssesessseeess 40 Manage scheduled event 0 eeesesesesseseeseseeeeseseeseeseeeeseeeesneeesneneeeeans 40 Edit scheduled events c ccccccccccccscscssscsssscscscscsesesecscseeeeesesecseeees 40 Delete scheduled events o ccccccccecccscscessecscs
11. exit Norton AntiVirus on 2 On the File View tab click the drive triangle to display the folders page 25 inside 3 Scan the folders one at a time to determine where the problem is occurring 4 Scan your disk again from the Norton AntiVirus main window You may also want to examine the disk using a program such as Norton Disk Doctor part of Norton Utilities for Macintosh Scanning and account access privileges Norton AntiVirus scans only those files for which your account has access privileges If you ever log on and work as root run the scan while logged on as root If you do not log on as root running the scan while logged on as an Administrator scans all files that could be infected while using that logon If you do not want to see the list of files that could not be scanned because of denied access check Do not list permissions errors when scanning in Preferences need to rescan files that have already been scanned The Norton AntiVirus QuickScan file records whether you have already scanned a file using the currently installed virus definitions and libraries If not the file is scanned If you want all files to be scanned regardless you can use Norton AntiVirus to delete the QuickScan file at the root of each disk The file is named NAVMac800QSFile To remove the QuickScan file 1 Inthe Norton AntiVirus window on the File View tab ensure that Show Invisible Files is checked 2 Select your hard disk
12. identifies an individual computer on that subnet The process by which a handheld device and computer compare files to ensure that they contain the same data The process of transferring programs and data from a computer to a handheld device Standard protocols used for most Internet communication TCP establishes connections between computers and verifies that data is properly received IP determines how the data is routed A program with the potential to cause damage to a computer by destruction disclosure modification of data or denial of service A program containing mailicious code that is disguised as or hiding in something benign such as a game or utility 80 Glossary UDP User Datagram Protocol virus definition wildcard characters worm A protocol commonly used for streaming media Unlike TCP UDP does not establish a connection before sending data and it does not verify that the data is properly received Virus information that an antivirus program uses to identify and alert you to the presence of a specific virus Special characters like and that act as placeholders for one or more characters Wildcards let you match several items with a single specification A program that replicates without infecting other programs Some worms spread by copying themselves from disk to disk while others replicate only in memory to slow a computer down So far worms do not exist in the
13. load when start my Macintosh If Auto Protect fails to load make sure that all engine files and virus definitions are installed Norton AntiVirus Auto Protect does not run without them Norton AntiVirus reports that a file is invalid when trying to launch or scan or at startup This is an indication that one of the files making up the virus definitions is damaged or otherwise invalid To repair a damaged virus definitions file in Mac OS X 1 Uninstall Norton AntiVirus See Installation 2 Reinstall Norton AntiVirus on page 16 a 3 Run LiveUpdate and update your virus definitions This restores the current versions of the items in the Norton AntiVirus Additions folder Norton AntiVirus cannot find the Norton AntiVirus virus definitions file Reinstall Norton AntiVirus Why can t create an alias to Norton AntiVirus If you did not install Norton AntiVirus you cannot create an alias to it because of the access permissions established in Mac OS X Have the person who installed the software create an alias and place the alias in an area to which you have access You can then drag the alias to the location that you want Troubleshooting in Norton AntiVirus 61 Protection problems Protection problems A file on the disk may be damaged or Norton AntiVirus ran out of memory or some other error occurred during scanning To determine if a file is causing the problem See How to start 1 Open Norton AntiVirus and
14. remove a virus 1 Physically disconnect the workstation from the network 2 _Eradicate the virus on the workstation before reconnecting to the network Notify other users on the network to scan for viruses immediately 4 Scan your network servers for viruses 68 Using Norton AntiVirus on a network Preparing an emergency response plan Service and support solutions The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters Locate resellers and consultants in your area Replace defective CD ROMs and manuals Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information l
15. the subscription is due to expire you are prompted to renew your subscription If you do not renew your subscription you can still use LiveUpdate to obtain program updates However you cannot obtain protection updates and will not be protected against newly discovered threats should update During installation of your software you have the option to run LiveUpdate You should do so to ensure that you have the most up to date protection files After installation if you have Norton AntiVirus Norton Personal Firewall Norton Internet Security or Norton SystemWorks installed update at least once a month to ensure that you have the latest virus definitions and firewall protection Before updating In some cases there are preparations you must make before running LiveUpdate For example if you use America Online AOL as your Internet service provider ISP you must log on to AOL before you use LiveUpdate Protecting against new threats 33 Before updating If you use America Online to connect If you use America Online AOL as your nternet service provider ISP you need to log on to AOL before you use LiveUpdate To use LiveUpdate with AOL 1 Logon to AOL On the AOL Welcome page click the AOL Internet browser Open LiveUpdate Follow the instructions in Update procedures on page 34 vu F W N When the LiveUpdate session is complete close your AOL browser If your LiveUpdate session requires that you restart
16. them later To disable a scheduled event 1 Inthe Scheduled Events list under On uncheck the event that you want to disable 2 To enable the event check it again Reset scheduled tasks You can reset all scheduled tasks to their original installed settings Norton Personal Firewall None Norton AntiVirus Monthly LiveUpdate task to check for new virus definitions Set to run on the first of each month Norton Internet Security Monthly LiveUpdate task to check for new virus definitions Set to run on the first of each month 42 Scheduling future events Manage scheduled events Norton Utilities Daily FileSaver snapshot to update your disk directory information Set to run at noon Daily Speed Disk defragmentation Set to run at midnight To reset scheduled tasks 1 On the Norton Scheduler menu click Reset Scheduled Tasks 2 Inthe verification window click Reset Although Norton AntiVirus Auto Protect monitors your computer for viruses by scanning files when they are created or copied and scanning all disks and removable media when they are mounted Auto Protect might not catch new viruses With Norton AntiVirus you can scan any file folder or disk for viruses Scan disks folders and files See To check your login type on page 16 Start the Norton AntiVirus main program to scan your disks Norton AntiVirus can scan only those files to which you have access permission Even if y
17. to the Norton AntiVirus application Auto Protect the command line scanner Scan on Mount and scheduled scanning do not scan within Stuffit Archives All other compressed and archival file formats are scanned 46 Protecting disks files and data from viruses View and print scan history View and print scan history Norton AntiVirus automatically saves a report of each scan You can view and print these scan results at the end of a scan You can also review previous scans in the History file Save and print scan reports At the end of a scan you can save the scan results in a file You can specify the file format in Preferences Saving a scan report in a specific file format associates it to a word processing program You can print a scan report from the Scan Results window or from the Scan History window To select a scan report to save or print 1 Inthe Norton AntiVirus main window click View History e808 Norton AntiVirus Scan History Date Status Fri Mar 14 2003 01 11 PM The scan completed Fri Mar 14 2003 01 11 PM The scan completed Fri Mar 14 2003 01 12 PM The scan completed Fri Mar 14 2003 01 12 PM The scan completed Fri Mar 14 2003 01 12 PM Infections were found Norton AntiVirus Scan Report Fri Mar 14 2003 01 12 PM Items selected to scan The file OS X Users sherylf Desktop EICAR Rsrc 3 Summary Repair was enabled Infections were found Repairs were attempted lt The scan completed
18. you want Norton AntiVirus to repair infected files found during a manual scan To set Repair Preferences 1 Inthe Norton AntiVirus main window click Preferences 2 Inthe Preferences window click the Repair tab 3 Select the Repair options that you want Your options are Repair During a manual scan set to repair infected files found automatically or manually Quarantine files During a manual scan select to automatically that cannot be quarantine files that cannot be repaired repaired 4 Click Save 58 Customizing Norton AntiVirus Set a Reminder Set a Reminder You can set Norton AntiVirus to notify you when your virus definitions are out of date The latest virus definitions are necessary to keep your computer virus free Customize the Norton QuickMenu The Norton QuickMenu appears as the yellow and black Symantec logo on the right side of the menu bar on the top of your screen If you do not want the Norton QuickMenu to appear on your menu bar you can hide it You can also change the items that appear on the menu To hide the Norton QuickMenu 1 On the Norton QuickMenu click Norton QuickMenu gt Preferences 2 Inthe Norton QuickMenu window uncheck Enable Norton QuickMenu 3 On the System Preferences menu click Quit System Preferences To show the Norton QuickMenu On the Apple menu click System Preferences N In the System Preferences window click Norton QuickMenu w In the No
19. 0 CEP 04583 904 Mexico 52 55 5322 3681 Mexico DF Brasil SA 01 800 711 8443 Interior Argentina 54 11 5382 3802 Every effort has been made to ensure the accuracy of this information However the information contained herein is subject to change without notice Symantec Corporation reserves the right for such change without prior notice November 25 2002 72 Service and support solutions Worldwide service and support Glossary access privileges ActiveSync ActiveX alert alias AppleTalk attack signature beam The types of operations that a user can perform on a system resource For example a user can have the ability to access a certain directory and open modify or delete its contents The synchronization software for Microsoft Windows based Pocket PCs A method of embedding interactive programs into Web pages The programs which are called controls run when you view the page A message that appears to signal that an error has occurred or that there is a task that requires immediate attention such as a system crash or a Virus Alert A shortcut icon that points to an original object such as a file folder or disk A protocol that is used by some network devices such as printers and servers to communicate A data pattern that is characteristic of an Internet attack Intrusion Detection uses attack signatures to distinguish attacks from legitimate traffic To transfer certain
20. 2 Inthe Norton AntiVirus Scan History window in the top pane select the report to view The details appear in the lower pane of the window Protecting disks files and data from viruses 47 Perform a scan from the command line To save the selected scan report 1 On the File menu click Save Report As 2 Inthe dialog box that appears specify a name and location for the file The default file name is lt Untitled Report gt Save as Norton AV report 3 14 03 Where HB Desktop E f File Format Plain Text B TD SD 3 Click Save To print the selected scan report 1 Doone of the following If you are still viewing the scan results click Print If you have selected the report in the Scan History window on the File menu click Print 2 Inthe Print dialog box select the printing options for the report 3 Click Print Perform a scan from the command line Use the Command Line Scanner to run scans from the command line and to obtain scan reports and save them Create scripts to be incorporated into other UNIX maintenance scripts You can customize the features of the Command Line Scanner to run the scans that you want Here are a few examples of command line scans you can run navx Scans your system drive with default options navx a r Users steve Scans without repairing the files in the home folder of user steve and report the status of all files 48 Protecting disks files and
21. 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 ceo and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 12 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 7 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement may only be modified by a License Module or by a written document which has been sign
22. 9 symantec Norton AntiVirus User s Guide Norton AntiVirus for Macintosh User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 9 0 PN 10067169 Copyright Notice Copyright 2003 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton AntiVirus and LiveUpdate are U S registered trademarks of Symantec Corporation Symantec Security Response is a trademark of Symantec Corporation Mac Macintosh Mac OS and the Mac logo are trademarks of Apple Computer Inc Other brands and product names mentioned in this manual may be trademarks or registered trademarks of their res
23. FS file system packet partition POP3 Post Office Protocol version 3 port port number PPP Point to Point Protocol protocol proxy registry removable media A system table used primarily by Windows 2000 XP that organizes the exact location of all the files on the hard drive The basic unit of data on the Internet Along with the data each packet includes a header that describes the packet s destination and how the data should be processed A portion of a disk that is prepared and set aside by a special disk utility to function as a separate disk One of the two most popular protocols for receiving email POP3 requires that you download messages to read them A connection between two computers TCP IP and UDP use ports to indicate the type of server program that should handle a connection Each port is identified by a number A number used to identify a particular Internet service Internet packets include the port number to help recipient computers decide which program should handle the data A protocol for communication between two computers using a dial up connection PPP provides error checking features A set of rules governing the communication and transfer of data between computers Examples of protocols include HTTP and FTP A computer or program that redirects incoming and outgoing traffic between computers or networks Proxies are often used to protect computers and networks
24. M drive 2 Inthe CD window open the Install for OS X folder 3 Double click the Read Me file Explore the Symantec support Web site The Symantec support Web site provides extensive information about Norton AntiVirus You can find updates patches Knowledge Base articles and virus removal tools To explore the Symantec support Web site 1 On the Internet go to www symantec com techsupp 2 On the support Web page under home small business click continue 3 Onthe home computing and small business Web page click start online support 4 Follow the instructions on the Web site to get the information you need If you cannot find what you are looking for using the online support pages try searching the Web site To search the Symantec support Web site 1 On the left side of any Web page in the Symantec support Web site click search 2 Type a word or phrase that best represents the information for which you are looking For tips on entering your search text click help at the bottom of the page Check the area of the Web site that you want to search 4 Click search 30 Norton AntiVirus basics For more information Subscribe to the Symantec Security Response newsletter Each month Symantec publishes a free electronic newsletter that is focused on the needs of Internet security customers It discusses the latest antivirus technology produced by Symantec Security Response common viruses trends in virus workings
25. Refresh Home AutoFill Print Mail Live Home Page ape apk Support Appk store mos Gmacosx http www apk com oftee for Macntosh msn gt iil 7 symantec support ome computing and small business united states P 5 aotar stes register your software amp update your privacy preferences z H i productsand services Select your product and version below Then press continue to move on to your product s x registation form Registration qualifies you for technical support disk and manual replacements and F purchase other valuable services H f support f security response If you are located outside of the North America with the exception of U S Territories you may contact Customer Service in your region for product registration ra downloads Please navigate to http www symantec com globalsites html and select your region from the Pi Support drop down menu h about symantec 3 search Norton AntiVirus for Macintosh F feeaback Select a version howdo l find my version z 2 1995 2003 Symantec E Corporation gt All rights reserved continue J Legal Notices Privacy Policy no javascript BULLETINS KNOWLEDSE BASE SPAMWATCH DOWNLOADS z TUTORIALS RESISTER SUPPORT POLICY CONTACT A Connection to www secure symantec com is secure RG4 128 4 On the register your software page click Norton AntiVirus for Macintosh 5 Select the correct ver
26. S aroni lanna N A aaradie 62 Auto Protect error MCSSAZE sierota ran 63 Password and administrator Messages s src 63 Using Norton AntiVirus on a network Notes to the administrator esessseeeseeseesereesesresesresrssrsrrersrrersererseseer 65 Scanning Network drives aceon aneia ARRE R 65 Preparing an emergency response plan ececcceceeeeeeseeseceeseseeseeseees 66 Before a virus is detected e seseeseeeeseesesresesresresssresrsrrersesrrsesesse 66 If a VIFUS 1S detected nhn a a R 67 Service and support solutions Glossary Index CD Replacement Form Whenever you send and receive email insert a CD or floppy disk open an email attachment or download a program from a news group or Web site you risk receiving a virus Norton AntiVirus for Macintosh provides comprehensive virus prevention detection and elimination for your computer It finds and repairs infected files files that contain viruses to keep your data safe and secure What s new in Norton AntiVirus Version 9 0 of Norton AntiVirus for Macintosh now includes Complete antivirus protection of both Mac OS X 10 1 5 and Mac OS 8 1 to 9 x in one version Quarantine of infected files that cannot be repaired Scan on mount of removable disks including CD Zip and floppy which further extends the security of your data Tool drawer which allows customized and maximized access to your antivirus tools The Norton QuickMenu from which you can modify Aut
27. See Read Late Breaking News on page 22 about your new software Use the Internet link installed in the Norton AntiVirus folder Explore the additional features See Explore the CD on page 23 and programs included on the CD If you can t eject the CD If you have trouble ejecting the CD after you restart your computer try one of the following Press the CD ROM drive s eject button when your Macintosh restart chime sounds On a newer Macintosh computer with a slot loading CD ROM drive press the mouse button while starting up to eject the CD When you install Norton AntiVirus and leave default settings you are protected from most viruses after you restart Register Norton AntiVirus Using your existing Internet connection you can register Norton AntiVirus for Macintosh via the Internet the global network of computers Installing Norton AntiVirus 21 After installation To register Norton AntiVirus via the Internet 1 Connect to the Internet If you use America Online AOL to connect to the Internet you need to connect to it first See To connect to the Symantec Web site via AOL on page 22 2 Inthe Norton Solutions folder double click Register Your Software D Register Your Software Your default Internet browser displays the Symantec Service amp Support registration page 3 Onthe support page click I am a home small business user Product Registration J ot 2 amp e
28. VOIG VITUSES eok 13 Prepare for emergencies oe eee eeeceeseeseeseseeeeseeeseeneeeseeeseeneanense 13 Installing Norton AntiVirus SYSTEM TEQUITEMEN S aiintiaim li aal aarnstannanncieinaanannansnieroren 15 Before installation ccccccccccccccssscsecscscscscsececscscsceececsescsesecseecseeeeeeesseaess 16 Read the Read Me file wo ccecesssscscsesessssssesesessssssssesesesessnsesess 16 Installation o ccccccccccccccccscscsesssscscsescsesssssscsesssecscscsssessssscsesssscsescsaseessees 16 Restart YOU COMPUTED sssini 19 6 Contents Chapter 3 Chapter 4 Chapter 5 After installation acenion cada dtiatiatedtadateictiiads If you can t eject the CD Register Norton AntiVirus Read Late Breaking News If you connect to the Internet through America Online 22 Explore th CD E S A mieten 23 If you need to uninstall Norton AntiVirus 0 ccc ceeeeceeseeeeeeeeeeee 23 Norton AntiVirus basics How to start and exit Norton AntiVirus occ eeeesesesseseseeteseeeeeees 25 Enable and disable Norton AntiVirus Auto Protect 0 cee 26 Disable Auto Protect temporarily 0 eseseseseeeeseeeeseeeeeeeeeeesnees 27 For more information ceececsesscsesssseseseeseseseseeseseseeesesesseeesesnsseeeanseneess Access HED crna a iatautate E AAE NT Access the User s Guide PDF penine Reda MEO aini a EAEE Explore the Symantec support Web Site sssssesseseesiseessseessreees 29 Subscribe to the Symantec Security Response MEWSIC ECT eter n
29. an click Continue Protecting disks files and data from viruses 45 Scan disks folders and files 5 To view details of a selected file look in the Scan Results pane e is Virus Scan Scan Completed Examined 1 Remaining 0 Total Infected Files 1 0 in archives Scan Results File Status Comment EICAR Rsrc 3 Repaired Contained a Strain of nVIRA File Info 6 To view details of a selected file look in the File Info panel If problems are found during a scan Norton AntiVirus is designed to help keep your computer virus free In most cases an infected file can be repaired automatically In some cases you may need to take further action In Mac OS X the file is automatically repaired if you have Automatic Repair On checked on the General tab of the Preferences window If the virus is not repaired the file can be quarantined Quarantining a file prevents it from reinfecting your computer or damaging other files Scan email attachments See Set Scan Norton AntiVirus Auto Protect provides automatic scanning of email Aa mn messages With Auto Protect enabled and Scan compressed files turned on scanning of email is fully functional Scan and repair in archives The Norton AntiVirus application automatically scans and repairs inside file archives For example if you open a zip file Norton AntiVirus scans and if needed repairs files without user action O Scanning of Stuffit file Archives is limited
30. been quarantined you can try to repair delete or restore the file 51 52 What to do if a virus is found A virus is found during a user initiated scan A virus is found during a user initiated scan If you are scanning with Norton AntiVirus and a virus is found a Problem found alert appears in the scan window Usually infected files are repaired or quarantined automatically and you don t have to do anything else To determine if the file was repaired or if you need to take further action check the status of the file in the scan window To check the status of infected files in the scan window Inthe Virus Scan window under Scan Results select the infected file e288 Virus Scan Scan Completed Examined 6 Remaining 0 Total Infected Files 5 0 in archives Scan Results File Status Comment EICAR Both 2 Deleted Contained a Strain of EICAR Test File Info Where Users sherylf Desktop EICAR Both 1 File not found Repair infected files If an infected file in the scan window was not repaired because Auto Repair was turned off in Preferences and you have Quarantine files that cannot be repaired unchecked initiate the repair yourself To repair infected files 1 Inthe scan results list select the files to repair 2 Click Repair 3 After repairing all infected files scan your disks again to verify that there are no other infected files 4 Check the repaired files to make sure that they function
31. cate window does not automatically appear Click the lock in the lower left corner of the Authorization window to open the Authenticate window and continue with the rest of the procedure Authenticate System Preferences requires that you type your Ax s passphrase 1 Name admin Password or phrase eecceees v Details KON 7 Pe f ox gt W Cancel 18 Installing Norton AntiVirus Installation 4 Inthe Authenticate window type your Administrator password then click OK E Es Install Norton AntiVirus Product Welcome to the Norton AntiVirus Product Installer Welcome to the Norton AntiVirus 9 0 Installation Program You will be guided through the steps necessary to install this software 5 In the Welcome to the Norton AntiVirus Product Installer window click Continue 990 Install Norton AntiVirus Product Important Information Norton AntiVirus for Macintosh Version 9 0 c 2003 Symantec Corporation All Rights Reserved All product names are trademarks of their respective holders THANK YOU FOR USING NORTON ANTIVIRUS TABLE OF CONTENTS WHATS NEW AND CHANGED IN NORTON ANTIVIRUS FOR MACINTOSH 9 0 STUFFIT ENGINE ISSUES PREVIOUS VERSIONS OF NORTON ANTIVIRUS OBTAINING A LIVEUPDATE SUBSCRIPTION COMPATIBILITY NOTES INSTALLING VERSION 7 0 2 WHEN OS X AND OS 9 ARE BOTH INSTALLED ON ONE VOLUME TECHNICAL SUPPORT INSTALLED FILE LOCATIONS INVISIBLE FILE
32. ck Uninstall again to confirm that you want to delete the product In the Authenticate window type your Administrator password then click OK In the window that displays the list of deleted items click Close In the Uninstall Symantec Products window click Quit Norton AntiVirus basics include general information about how to work with Norton AntiVirus and how to access more information about Norton AntiVirus How to start and exit Norton AntiVirus You don t have to start the Norton AntiVirus program to be protected from viruses if you have Auto Protect running You do have to start Norton AntiVirus when you want to Run manual scans of your computer Schedule Norton AntiVirus to run unattended scans Customize virus protection options 26 Norton AntiVirus basics Enable and disable Norton AntiVirus Auto Protect To start Norton AntiVirus 1 Open the Norton Solutions folder 2 Double click Norton AntiVirus Norton AntiVirus Disk View File View LiveUpdate Schedule a Preferences Disks to scan gah Os 9 2 Jox Schedule scans Customize Norton AntiVirus View Quarantine quarantined f files GA ILe Jar View History ae Hide Tools Move To Tra Scan Repair gh nou Virus Definitions Date 11 Mar 2003 Virus Info AntiVirus To exit Norton AntiVirus Do one of the following On th
33. cscessececscscseeeesecseeees 41 Disable scheduled events cccccccccccccscscscescscscsesesecscseseeeeesscseeees 41 Reset scheduled tasks o cccccccccscsccscssssescssseseessscsssesessssessseseeeees 41 Protecting disks files and data from viruses Scan disks folders and files wo ceccccccscscscscsessssescscsesseecsesesesssecseees 43 If problems are found during a SCAN oo ees eeeeteeeseeeeneeteneeees 45 Scan email attachments oo eccecceceesesseseeceeeseseeeeteesteeseeneteeeeeses 45 Scan and repair in APChiVES naonana aS AEAEE AEE 45 View and print Scan AisStOry occ cunat ieaie iiA ARATA AAA 46 Save and print SCAM PePOrt oo a AET 46 Perform a scan from the command line ee eeeeseeeeeeeeseeseseeneeeeees 47 What to do if a virus is found Amo Protect Inasa VITUS eien A A E 49 Auto Protect finds a virus and repairs the file oe 50 Auto Protect finds a virus but does not repair the file 50 Auto Protect finds a virus and cannot repair the file 51 A virus is found when removable media is inserted 51 Repair Delete and Restore in Quarantine eee 51 A virus is found during a user initiated scan u s 52 Re palit inetd TLCS niren iais ia TEEN 52 If Norton AntiVirus can t repair a file s 53 If removable media is infected rsen onnon ean 53 Look up virus names and definitions oe eceeeeeeseeeeseeseeeeeeeeeees 53 Look up virus definitions on the Symantec Web site 54
34. data from viruses Perform a scan from the command line navx ar Users steve Scans without repairing the files in the home folder of user steve and reports the status of all files navx o myReportFile tmp Scans the files in tmp and stores the report in your home folder navx a 0 myReportFile tmp gt lt filename log gt Scans the files in tmp and stores the complete report in your home folder and in a log To scan a file using the Command Line Scanner 1 2 3 4 5 Open Terminal At the prompt type navx Type the command you want Your options are a Reports all files scanned regardless of damage or threat C Scans inside of compressed files zi Forces the scan to run even if the output file specified with o cannot be created or opened h Reports on files that were inaccessible for scanning A Quarantines files that can t be repaired ait Does not repair files with defined threats Vv Displays the version number 0 lt output Output appends to the file lt output filename gt If Q is also filename gt selected only the summary appears on the screen but the full report is appended to lt output filename gt Type the name of the file you want to scan Press Enter If Norton AntiVirus reports a problem follow the instructions provided for that specific problem The message may not be discussed in this chapter For more information about other messages see Troubleshooti
35. device for interfacing with an infrared capable device Infrared ports do not use cables The protocol that underlies most Internet traffic IP determines how data flows from one computer to another Computers on the Internet have IP addresses that uniquely identify them A numeric identifier that uniquely identifies a computer on the Internet IP addresses are usually shown as four groups of numbers separated by periods For example 206 204 52 71 A company that supplies Internet access to individuals and companies Most ISPs offer additional Internet connectivity services such as Web site hosting A programming language used to create small programs called applets Java applets can be used to create interactive content on Web pages A scripting language used to enhance Web pages Most sites use JavaScript to add simple interactivity to pages but some use it to open pop up ads and reset visitors homepages A simple software program that can be started by a specific keystroke or a series of keystrokes Macros can be used to automate repetitive tasks A method of mapping private IP addresses to a single public IP address NAT allows multiple computers to share a single public IP address Most DSL and cable routers support NAT The portion of an IP address that is shared by all computers on a network or subnet For example 10 0 1 1 and 10 0 1 8 are part of the network address 10 0 1 0 77 78 Glossary NTFS NT
36. e you will have certain rights to use the Software after your acceptance of this license This license governs any releases revisions or enhancements to the Software that Symantec may furnish to you Except as may be modified by a Symantec license certificate license coupon or license key each a License Module which accompanies precedes or follows this license your rights and obligations with respect to the use of this Software are as follows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license you may make that number of copies of the Software licensed to you by Symantec as provided in your License Module Your License Module shall constitute proof of your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of your computer and retain the original for archival purposes C use the Software on a network provided that you have a licensed copy of the Software for each computer that can access the Software over that network and D after written notice to Symantec transfer the Software on a permanent basis to another person or entity provided that you retain no copies of the Software and the transferee agrees to the terms of this license You may not A copy the printed documentation which accompanies the Software B sublicense rent or lease any portion of t
37. e virus activates when you run the program Once a virus is in memory it usually infects any program you run including network programs if you can make changes to network folders or disks Viruses behave in different ways Some viruses stay active in memory until you turn off your computer Other viruses stay active only as long as the infected program is running Turning off your computer or exiting the program removes the virus from memory but does not remove the virus from the infected file or disk That is if the virus resides in an operating system file the virus activates the next time you start your computer from the infected disk If the virus resides in a program the virus activates the next time you run the program To prevent virus infected programs from getting onto your computer scan files with Norton AntiVirus before you copy or run them This includes programs you download from news groups or Internet Web sites and any email attachments that you receive Macintosh computers that are attached to multiplatform networks can potentially be affected by Windows based viruses If you store Macintosh files on network servers accessible by Windows based computers those files could potentially be attacked by Windows viruses or worms programmed to damage files 12 About Norton AntiVirus for Macintosh How Norton AntiVirus works How Norton AntiVirus works Norton AntiVirus monitors your computer for known and unknown viruse
38. e Norton AntiVirus menu click Quit Norton AntiVirus Press Command Q Enable and disable Norton AntiVirus Auto Protect By default Norton AntiVirus Auto Protect guards against viruses as soon as your computer starts It checks programs for viruses as they are run and monitors your computer for any activity that might indicate the presence of a virus Running a Norton AntiVirus manual scan is not necessary as long as Auto Protect is left on Auto Protect interception prevents viruses from moving to your disk Norton AntiVirus basics 27 For more information Disable Auto Protect temporarily To install some programs you may need to turn off Auto Protect See Customize the To disable Auto Protect temporarily Norton QuickMenu on page 58 On the Norton QuickMenu click Norton Auto Protect gt Turn Auto Protect Off For more information Norton AntiVirus provides instructional material in three formats User s Guide The User s Guide provides basic conceptual information and procedures for using all of the features of Norton AntiVirus Use the printed User s Guide if you cannot access the online material for any reason Technical terms that are italicized in the User s Guide are defined in the glossary which is available in both the User s Guide PDF and Help Built in Help Help includes all the material contained in the User s Guide plus expanded conceptual information procedural details and a glossary for d
39. e a registered customer in order to receive CD replacements If your Symantec product was installed on your computer when you purchased it contact your hardware manufacturer for CD replacement information FOR CD REPLACEMENT Please send me CD Replacement Name Company Name Street Address No P O Boxes Please City State Zip Postal Code Country Daytime Phone Software Purchase Date This offer limited to U S Canada and Mexico Outside North America contact your local Symantec office or distributor Briefly describe the problem CD Replacement Price 10 00 SALES TAX TABLE AZ 5 CA 7 25 CO 3 CT 6 DC 5 75 FL 6 GA Sales Tax See Table 4 IA 5 IL 6 25 IN 5 KS 4 9 LA 4 MA 5 MD 5 ME 6 MI Shipping amp Handling 995 6 MN 6 5 MO 4 225 NC 6 NJ 6 NY 4 OH 5 OK 4 5 PA 6 SC 5 TN 6 TX 6 25 VA 4 5 WA 6 5 WI 5 Please add local sales tax as well as state sales tax in AZ CA FL GA MO NY OH OK SC TN TX WA WI TOTAL DUE FORM OF PAYMENT Check One _ Check Payable to Symantec Amount Enclosed Visa Mastercard AMEX Credit Card Number Expires Name on Card please print Signature U S Dollars Payment must be made in U S dollars drawn on a U S bank MAIL YOUR CD REPLACEMENT ORDER TO Symantec Corporation Attention Order Processing 555 Inter
40. e data Macro viruses can be transferred across platforms and spread whenever you open an infected file Trojan horses hide their true purposes Trojan horses are programs that appear to serve some useful purpose or provide entertainment which encourages you to run them But the program also serves a covert purpose which may be to damage files or place a virus on your computer A Trojan horse is not a virus because it does not replicate and spread like a virus Because Trojan horses are not viruses files that contain them cannot be repaired To ensure the safety of your computer Norton AntiVirus detects Trojan horses so you can delete them from your computer About Norton AntiVirus for Macintosh 11 How viruses work Worms take up space Worms are programs that replicate without infecting other programs Some worms spread by copying themselves from disk to disk They search for specific types of files on a hard disk and try to damage or destroy those files Other worms replicate only in memory creating myriad copies of themselves all running simultaneously which slows down the computer Like Trojan horses worms are not viruses and therefore cannot be repaired They must be deleted from your computer How viruses spread A virus is inactive until you launch an infected program start your computer from a disk that has infected system files or open an infected document For example if a word processing program contains a virus th
41. e the latest protection for all your Symantec products To update everything now 1 On the Utilities menu click LiveUpdate 2 Click Update Everything Now A status dialog box keeps you informed of the file transfer process Customize a LiveUpdate session If you want to update only one or two items you can select them and omit items that you don t want to update To customize a LiveUpdate session 1 Inthe LiveUpdate window click Customize this Update Session LiveUpdate presents a list of available updates By default all are checked for inclusion in this update session If your files are already up to date no items are available for selection 2 Uncheck the items that you don t want to update See View the 3 Click Update LiveUpdate we Summar on The file transfer takes a few minutes When it is complete the page 35 LiveUpdate summary window appears After updating When a LiveUpdate session is complete the LiveUpdate Summary window displays a list of what was updated along with brief notes View the LiveUpdate Summary The LiveUpdate Summary dialog box displays a summary of the activity and a list of products updated in this session Some updates require that you restart your computer When this recommendation appears in the summary description the Restart button is available To restart after a LiveUpdate session In the LiveUpdate Summary window click Restart 36 Protecting against new t
42. ed by both You and Symantec This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination Should you have any questions concerning this Agreement or if you desire to contact Symantec for any reason please write i Symantec Customer Service 555 International Way Springfield OR 97477 USA or ii Symantec Customer Service Center PO BOX 5689 Dublin 15 Ireland Chapter 1 Chapter 2 About Norton AntiVirus for Macintosh Whats new in Norton AntiVirus 0 cee eeseseesseeeeseseeseeneeeeseeneaeeneeees 9 HOW viruses WOLK o eeeeceeeeseesesseseseeseeseseceeeetsnceesnenesecsneecsneneeneaeeataneasaneess 10 Macro viruses spread Quickly ssrsessccsasanennienionss 10 Trojan horses hide their true purposes s 10 Worms Take Up s pace aea aR 11 HOW ViCUSES SPIGA ccccscciesscecciesteeeseisesentatscostasiesaciedsatassiseessesdadeesace 11 How Norton AntiVirus Works 0 ceeeseseceeeseeseeesseeseeeeseeeseeessneaseetens 12 The virus definition service stops known VIruSES sss 12 Bloodhound technology stops unknown viruses ss 12 Auto Protect Keeps you safe oo cecseessessseeseseesesesneeteseeteaneeentes 12 Is my Computer protected NOW oon eeseseeseeeeeeenceeeteeseseteeeseeteeees 12 How to maintain Protection oes eceeseseeseeeeeeeeeeseeseeseseeeeaneteeees 13 A
43. efinitions of technical terms Use Help to answer questions while you are using Norton AntiVirus See Access Help on page 27 PDF The PDF is an electronic version of the User s Guide that you can use if you prefer to look for information online in a book like format or if you want to provide additional copies of the User s Guide The PDF also includes a glossary for definitions of technical terms See Access the User s Guide PDF on page 28 In addition to this material there is a Read Me file on the Norton AntiVirus for Macintosh CD Check the Read Me file before you install Norton AntiVirus for late breaking information Finally you can always check the Symantec Web site for information about Norton AntiVirus You can also use the Web site to subscribe to the Symantec Security Response newsletter which provides you with the latest information about viruses and other threats and antithreat technology Access Help Opening Help in Norton AntiVirus displays the Apple Help Viewer with a list of Help topics 28 Norton AntiVirus basics For more information To access Help On the Help menu click Norton AntiVirus Help Tips for exploring Help To search for a specific topic in the search field at the top of the Help window type the related term then click Ask Terms that are underlined and blue in the text are defined in the glossary Click the word to go to its definition Click the left a
44. from outside threats A category of data stored in the Windows registry that describes user preferences hardware settings and other configuration information Registry data is accessed using registry keys Disks that can be removed as opposed to those that cannot Some examples of removable media are floppy disks CDs DVDs and Zip disks router script service SSL Secure Sockets Layer subnet subnet mask synchronize sync TCP IP Transmission Control Protocol Internet Protocol threat Trojan horse Glossary 79 A device that forwards information between computers and networks Routers are used to manage the paths that data takes over a network Many cable and DSL modems include routers A program written in a scripting language such as VBScript or JavaScript that consists of a set of instructions that can run without user interaction General term for the process of offering information access to other computers Common services include Web service and FTP service Computers offering services are called servers A protocol for secure online communication Messages sent using SSL are encrypted to prevent unauthorized viewing SSL is often used to protect financial information A local area network that is part of a larger intranet or the Internet A code in the form of an IP address that computers use to determine which part of an IP address identifies the subnet and which part
45. g amp d If you turn Auto Protect off all other automatic options are unavailable Automaticall Automaticall Automaticall drives or an computer y repairs infected files found y quarantines files that cannot be repaired y scans removable media such as CDs Zip iPod when they are inserted in your Automaticall y scans compressed files 8 Close the window to save your changes You can change the preferences that were set up when you installed Norton AntiVirus for Macintosh Moreover individual users can specify their Norton AntiVirus settings For maximum protection do not change default preferences in the Scan Repair and Reminder tabs Customizing Norton AntiVirus 57 About User Preferences Set Scan Preferences Determine how you want Norton AntiVirus to scan disks and files To set Scan Preferences 1 Inthe Norton AntiVirus main window click Preferences 2 Inthe Preferences window on the Scan tab select the options that you want Your options are Scan compressed Scan compressed files Scanning time will be longer if files you scan compressed files Scan Results Determine which files you want listed in the Scan Results pane of the Scan window Scheduled Scan Specify if you want a scan alert always or only when Alerts infected files are found Report Format Select the program in which to view saved antivirus reports 3 Click Save Set Repair Preferences Determine how
46. g with the data A common method of networking computers in a LAN local area network Ethernet cables which look like oversized phone cables carry data at 10M bps or 100M bps A file containing program code that can be run Generally includes any file that is a program extension or system files whose names end with bat exe or com The three letter ending on a file name that associates the file with an activity or program Examples include txt text and exe executable program A system table used primarily by DOS and Windows 9x Me that organizes the exact location of the all files on the hard drive A code that associates the file with a program or activity often appearing as the file name extension such as txt or jpeg 15 76 Glossary Finder firewall rule fragmented fragmented IP packet FTP File Transfer Protocol hidden attribute host name HotSync HTML Hypertext Markup Language ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol The program that manages your Macintosh disk and file activity and display Parameters that define how a firewall reacts to specific data or network communications A firewall rule usually contains a data pattern and an action to take if the pattern is found When the data that makes up a file is stored in noncontiguous clusters across a disk A fragmented file takes longer to read from the disk
47. grade insurance for the Software entered into a maintenance agreement that includes Content Updates or otherwise separately acquired the right to obtain Content Updates This license does not otherwise permit you to obtain and use Content Updates 3 Sixty Day Money Back Guarantee If you are the original licensee of this copy of the Software and are dissatisfied with it for any reason you may return the complete product together with your receipt to Symantec or an authorized dealer postage prepaid for a full refund at any time during the sixty 60 day period following the delivery to you of the Software 4 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to you Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money you paid for the Software Symantec does not warrant that the Software will meet your requirements or that operation of the Software will be uninterrupted or that the Software will be error free THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS
48. h Norton AntiVirus virus definitions 15 Symantec Security Response newsletter 29 Web site 54 Symantec Web site 29 downloading product updates 33 tips for searching 29 system files 10 requirements in Read Me file 16 viruses 10 T Technical Support 69 TOPS 65 Trash empty after LiveUpdate session 36 Trojan horses 10 troubleshooting 59 Index U updating all files 35 from Symantec Web site 33 user instructions 66 User s Guide described 27 PDF 28 V version numbers viewing for products 36 viewing with LiveUpdate 36 viewing latest program update 36 versions and dates 36 virus definitions downloading from Symantec Web site 33 file description 10 updating with LiveUpdate 33 viruses alerts 49 53 description 10 11 how they spread 11 in Microsoft Office 10 macro viruses 10 protection after installation 20 repairing infected file 52 scanning 16 system 10 transfer between PC and Macintosh 10 Trojan horses 10 viewing descriptions 54 worms 11 wW Web site Symantec 29 33 workstations protecting 66 worms 11 83 84 Index Norton AntiVirus for Macintosh CD Replacement Form CD REPLACEMENT After your 60 Day Limited Warranty if your CD becomes unusable fill out and return 1 this form 2 your damaged CD and 3 your payment see pricing below add sales tax if applicable to the address below to receive replacement CD DURING THE 60 DAY LIMITED WARRANTY PERIOD THIS SERVICE IS FREE You must b
49. he Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use a previous version or copy of the Software after you have received a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed D use a later version of the Software than is provided herewith unless you have purchased upgrade insurance or have otherwise separately acquired the right to use such later version E use if you received the software distributed on media containing multiple Symantec products any Symantec software on the media for which you have not received a permission in a License Module or F use the Software in any manner not authorized by his license 2 Content Updates Certain Symantec software products utilize content hat is updated from time to time antivirus products utilize updated virus definitions content filtering products utilize updated URL lists firewall products utilize updated firewall rules vulnerability assessment products utilize updated vulnerability data etc collectively these are referred to as Content Updates You may obtain Content Updates for any period for which you have purchased a subscription for Content Updates for the Software including any subscription included with your original purchase of the Software purchased up
50. hreats Schedule future updates Empty the Trash after a LiveUpdate session After you update program files LiveUpdate moves the older discarded files to the Trash If you haven t already restarted after updating you might get a message that these files are in use After you restart your computer you can empty the Trash Check product version numbers and dates The LiveUpdate window displays the version numbers and dates of the most recent updates You can also check the version numbers and dates in the product s About box accessible from the product menu to verify that you have the latest version To view an application s About box 1 Open your product 2 On the product menu click About lt product name gt The About box lists the version number and copyright dates 3 When you ve finished viewing the About box close it Schedule future updates The user who scheduled the event must be logged on for the scheduled event to occur If this condition is not true the event occurs the next time the correct user is logged on You can set up events to run at a scheduled time without your participation If your Macintosh is turned off during the time an event should take place the event occurs the next time that you start your Macintosh Before scheduling an update test it once manually See Update everything now on page 35 and Customize a LiveUpdate session on page 35 For instructions on scheduling f
51. install Norton AntiVirus Read the Read Me file The Read Me file contains a summary of what s new and changed in Norton AntiVirus along with condensed versions of key procedures and technical tips In addition see the Read Me file for late breaking information and installation troubleshooting tips To read the Read Me file 1 Insert the Norton AntiVirus for Macintosh CD into your CD ROM drive 2 Inthe CD window open the Install for OS X folder 3 Double click the Read Me file Installation amp Install Norton AntiVirus from the Norton AntiVirus for Macintosh CD Norton AntiVirus protects both Mac OS X and Classic The install procedure requires that you enter an Administrator password If you do not know if your login is an Admin login you can check it in System Preferences To check your login type 1 Onthe Apple menu click System Preferences 2 Doone of the following n Mac OS X version 2 and later click Accounts In Mac OS X version 10 1 5 click Users Your login name and type are listed Installing Norton AntiVirus 17 Installation To install Norton AntiVirus for Macintosh 1 Insert the Norton AntiVirus for Macintosh CD into the CD ROM drive If the CD window doesn t open automatically double click the CD icon to open it 2 Inthe CD window open the Install for OS X folder 3 Double click Norton AntiVirus Installer If you are installing Norton AntiVirus on Mac OS X 10 1 5 the Authenti
52. install Norton AntiVirus Explore the CD In addition to the Norton AntiVirus installer folders and program software there are several other items on the CD Documentation folder Contains this User s Guide in PDF format and installation files for Adobe Acrobat Reader Norton Solutions folder Contains the LiveUpdate files Use LiveUpdate to update your installed virus program files and obtain the latest virus definitions If you need to uninstall Norton AntiVirus If you need to remove Norton AntiVirus from your computer use the Symantec Uninstaller on the Norton AntiVirus for Macintosh CD The process is faster if all other programs are closed before you uninstall Norton AntiVirus The uninstall procedure requires that you enter an Administrator password If you do not know if your login is an Admin login you can check it in System Preferences To check your login type 1 On the Apple menu click System Preferences 2 Click Accounts Your login name and type are listed 24 Installing Norton AntiVirus If you need to uninstall Norton AntiVirus To uninstall Norton AntiVirus 1 Insert the Norton AntiVirus for Macintosh CD into the CD ROM drive If the CD window doesn t open automatically double click the CD icon to open it In the CD window open the Install for OS X folder Double click Symantec Uninstaller In the Uninstall Symantec Products window check Norton AntiVirus Click Uninstall Cli
53. iterature or trialware For upgrade orders visit the Symantec Store at http www symantecstore com 70 Service and support solutions Technical support Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You ll be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial s
54. l software copies and prohibit the use of such software in your organization Finally explain how you ve configured Norton AntiVirus to respond to a virus Instruct your users to Scan all software before using it This includes programs downloaded from the Internet as well as new software Watch for warning signs such as frequent system crashes lost data screen interference or suddenly unreliable programs Keep a current store of virus free program backups Avoid running programs from unscanned removable media Write protect removable media before using it in someone else s computer To protect the workstations Scan each workstation to make sure that it is virus free Train your users to use a file backup utility on a regular basis Train your users to update the virus definitions file when it becomes available Using Norton AntiVirus on a network 67 Preparing an emergency response plan To protect the network Password protect all network executable directories so that only the administrator has write access to them Scan for viruses on new and rented computers before using them Schedule periodic scans of all network servers If you are using Novell NetWare or Windows NT servers use Norton AntiVirus Enterprise Solution components to protect servers from virus infections If a virus is detected If a virus is detected on your network remove it from all computers attached to the network To
55. n specify Auto Protect Settings that govern the behavior of overall antivirus protection and repair for your computer Reminder Settings for the Virus Definition Alert preference Active Auto Protect settings provide you with continuous and ceaseless antivirus protection You can however change automatic antivirus protection settings if you want to manually repair or delete a file or if you want to manually scan removable media when it is inserted You can change a range of settings for the way Norton AntiVirus Auto Protect repairs files For maximum protection leave Auto Protect on and do not change default preferences in the Norton Auto Protect window 56 Customizing Norton AntiVirus About User Preferences Set Auto Protect Preferences About User Preferences Determine how you want Norton Auto Protect to monitor viruses and repair infected files To set Auto Protect Preferences 1 Inthe Norton AntiVirus main window click Preferences FWN changes In the Preferences window click the Auto Protect tab Click Launch Auto Protect Preferences In the Norton Auto Protect window click the lock icon to make 5 Inthe Authenticate dialog box type your administrator name and password 6 Click OK 7 Select the Auto Protect options that you want Your options are Auto Protect Automatic Repair Quarantine Scan Disks when mounted Scan compressed files Provides automatic virus monitorin
56. national Way Springfield OR 97477 800 441 7234 Please allow 2 3 weeks for delivery within the U S Symantec and Norton AntiVirus are trademarks of Symantec Corporation Other brands and products are trademarks of their respective holder s 2003 Symantec Corporation All rights reserved Printed in the U S A 9
57. ng in Norton AntiVirus on page 59 Auto Protect finds a virus Norton AntiVirus Auto Protect guards against viruses as soon as your computer starts It checks programs for viruses as they are run and monitors your computer for any activity that might indicate the presence of a virus Auto Protect alerts you to any virus activity By default Auto Protect is turned on With default settings Auto Protect automatically repairs files or quarantines irreparable files When a virus is found while Norton AntiVirus Auto Protect is running an alert displays what happened and what your options are Read the message carefully to determine whether you need to do anything 50 What to do if a virus is found Auto Protect finds a virus Auto Protect finds a virus and repairs the file When Norton AntiVirus Auto Protect reports that it repaired an infected file you don t have to do anything Norton AntiVirus Repair Alert EICAR Rsrc 1 was infected with nVIR A It has been successfully repaired Even when Auto Protect has repaired the infected file ensure that no other viruses exist on your computer by scanning with Norton AntiVirus Auto Protect finds a virus but does not repair the file See About User If you have set the Auto Repair Scan preference to Manually repair infected a on files Auto Protect informs you of infected files but does not repair them To manually repair an infected file that has been detected but not
58. o Protect Identification and repair of Windows and DOS viruses in files and archives so hidden PC viruses cannot be planted in your computer and spread to Windows computers Scan and repair of files inside archives excluding Stuffit without user prompt 10 About Norton AntiVirus for Macintosh How viruses work How viruses work A computer virus is a parasitic program written intentionally to alter the way your computer operates without your permission or knowledge A virus attaches copies of itself to other files and when activated may damage files cause erratic system behavior or display messages Computer viruses infect System files or files stored in the System folder that the Macintosh computer uses to start up and documents created by programs with macro capabilities Mac OS System files include kernel extensions programs that load into memory when a Macintosh computer is started and programs like those in Microsoft Office Some computer viruses are programmed specifically to corrupt programs delete files or erase your disk Macro viruses spread quickly Macros are simple programs that are used to do things such as automate repetitive tasks in a document or make calculations in a spreadsheet Macros are written in files created by such programs as Microsoft Word and Microsoft Excel Macro viruses are malicious macro programs that are designed to replicate themselves from file to file and can often destroy or chang
59. ol that assigns a temporary IP address to each device on a network DSL and cable routers use DHCP to allow multiple computers to share a single Internet connection A connection in which a computer calls a server and operates as a local workstation on the network The naming system used on the Internet DNS translates domain names such as www symantec com into IP addresses that computers understand such as 206 204 212 71 DNS server Domain Name System server domain DOS window download driver encryption Ethernet executable file extension FAT file allocation table file type Glossary A computer that maps domain names to IP addresses When you visit www symantec com your computer contacts a DNS server that translates the domain name into an IP address 206 204 212 71 The common Internet address for a single company or organization such as symantec com See also host name A method of accessing the MS DOS operating system to execute DOS programs through the Windows graphical environment To transfer a copy of a file or program from the Internet a server or computer system to another server or computer Software instructions for interpreting commands for transfer to and from peripheral devices and a computer Encoding data in such a way that only a person with the correct password or cryptographic key can read it This prevents unauthorized users from viewing or tamperin
60. ou are logged on as an administrator there are certain system files and directories that cannot be scanned Those files can be scanned only if you are logged on with root access However unless you log on as root when you work on your computer there is almost no chance that those files could be infected as Mac OS X is set by default to have the root account disabled If you never log on as root performing scans while logged on as an administrator catches any viruses the computer might have acquired You can customize the way Norton AntiVirus performs scans Norton AntiVirus can check compressed files for viruses but not encrypted files Encrypted files which normally require a password to open them must be decrypted before you scan them 44 Protecting disks files and data from viruses Scan disks folders and files To scan disks folders and files for viruses 1 Open Norton AntiVirus Norton AntiVirus Disk View File View a os 9 2 LiveUpdate a OS X Schedule A E W Preferences Quarantine View History Hide Tools Move To Trash Scan Repair a gt goon Virus Definitions Date 11 Mar 200 Virus Info Norton AntiVirus 2 Inthe Norton AntiVirus main window do one of the following In Disk View select the disk to scan In File View select individual folders or files to scan 3 Click Scan Repair 4 Click Pause to interrupt a scan To resume the sc
61. our computer Schedule scans to occur automatically Prepare for emergencies It is important that you are prepared in case your computer is infected by a virus To prepare for emergencies back up files regularly and keep more than just the most recent backup 14 About Norton AntiVirus for Macintosh How to maintain protection Before installing Norton AntiVirus take a moment to review the system requirements Files from previous versions of Norton AntiVirus and Symantec AntiVirus for Macintosh are deleted when you install Norton AntiVirus to the same location O Versions of Norton AntiVirus for both Mac OS 8 1 to 9 x and Mac OS X are included on the CD For instructions on installing and using Norton AntiVirus for Mac OS 8 1 to 9 x see the Norton AntiVirus User s Guide PDF in the Install for OS 9 folder on the CD System requirements Norton AntiVirus does not support Mac OS X versions 10 0 to 10 1 4 If you want to install Norton AntiVirus on Mac OS X you must upgrade to Mac OS X 10 1 5 Macintosh OS X version 10 1 5 or later G3 or G4 processor 128 MB of RAM 30 MB of available hard disk space for installation Internet connection recommended CD ROM or DVD ROM drive 16 Installing Norton AntiVirus Before installation Before installation The Read Me file on the Norton AntiVirus for Macintosh CD contains late breaking information and installation troubleshooting tips which you should read before you
62. pective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 65 43 2 1 Symantec License and Warranty MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU OR YOUR ONLY ON THE CONDITION THAT YOU ACCEPT ALL OF THE TERMS OF THIS LICENSE AGREEMENT THIS IS A LEGAL AND ENFORCEABLE CONTRACT BETWEEN YOU AND SYMANTEC BY OPENING THIS PACKAGE BREAKING THE SEAL CLICKING ON THE AGREE OR YES BUTTON OR OTHERWISE INDICATING ASSENT ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK ON THE I DO NOT AGREE NO BUTTON OR OTHERWISE INDICATE REFUSAL MAKE NO FURTHER USE OF THE SOFTWARE AND RETURN THE FULL PRODUCT WITH PROOF OF PURCHASE TO THE DEALER FROM WHOM IT WAS ACQUIRED WITHIN SIXTY 60 DAYS OF PURCHASE AND YOUR MONEY WILL BE REFUNDED 1 License The software which accompanies this license collectively the Software is the property of Symantec or its licensors and is protected by copyright law While Symantec continues to own the Softwar
63. programs and data between two handheld devices using built in infared technology 74 Glossary boot record bootable disk cache cache file compressed file connection based protocol connectionless protocol cookie denial of service attack DHCP Dynamic Host Configuration Protocol dial up DNS Domain Name System A sector at the start of a disk that describes the disk sector size cluster size and so on On startup disks the boot record also has a program that loads the operating system A disk that can be used to start a computer A location on your disk in which data is stored for reuse A Web browser cache stores Web pages and files such as graphics as you view them A file that is used to improve the performance of Windows A file whose content has been made smaller so that the resulting data occupies less physical space on the disk A protocol that requires a connection before information packets are transmitted A protocol that sends a transmission to a destination address on a network without establishing a connection A file that some Web servers put on your disk when you view pages from those servers Cookies store preferences create online shopping carts and identify repeat visitors A user or program that takes up all of the system resources by launching a multitude of requests leaving no resources and thereby denying service to other users A TCP IP protoc
64. properly For example if you repaired a word processing program start it edit a file save a file and so on to make sure that it has been repaired correctly What to do if a virus is found 53 Look up virus names and definitions If Norton AntiVirus can t repair a file See Check product If Norton AntiVirus cannot repair the infected file first make sure you have pei heli scanned with the latest virus definitions If you are not sure that you have page 36 the latest definitions use LiveUpdate Then scan your hard disk with the latest virus definitions If removable media is infected To repair the infected media use Norton AntiVirus to scan and repair it To repair infected removable media 1 Open Norton AntiVirus 2 Inthe Norton AntiVirus main window select the media to scan 3 Click Scan Repair Look up virus names and definitions You can look up a virus name from within the Norton AntiVirus application The Virus Definitions Info dialog box lists the viruses in the current virus definitions file To make sure you have the latest virus definitions run LiveUpdate You can export the list to a text file You can also search the list for a specific virus 099 Virus Definitions info Display names containing Virus Name Virus Type 1000Years 791 PC Virus 0 10_Past_3 748 PC Virus 12 Tricks Trojan PC Virus 2up 6000 PC Virus 3 Tunes Hypercard Virus 3APA3A A PC Virus 3APA3A A 2 PC Virus 3APA3A B PC Virus
65. repaired 1 Read the entire message Look for words that identify the type of problem Norton AntiVirus Alert EICAR Rsrc 2 is infected with nVIR A Do you want to repair it CE What to do if a virus is found Auto Protect finds a virus 2 Click Yes If the file cannot be repaired it is automatically quarantined For more information about quarantine settings see About User Preferences on page 56 Norton AntiVirus Repair Alert EICAR Both 1 could not be repaired but was quarantined Goud 3 Click OK Auto Protect finds a virus and cannot repair the file In a few cases Auto Protect may not be able to repair or quarantine an infected file whether or not you have preferences set to Automatic Repair To delete an infected file that has been detected but cannot be repaired See Scan disks Click Yes to run Norton AntiVirus and scan the file or folder folders and files ini on page 43 containing the virus In the scan window you can view more details about the infected file See If Norton AntiVirus can t repair a file on page 53 A virus is found when removable media is inserted If Auto Protect finds a virus when removable media is connected to your computer an alert displays what happened and what your options are See Auto Protect finds a virus on page 49 and A virus is found during a user initiated scan on page 52 Repair Delete and Restore in Quarantine After files have
66. rrow button to return to the topic Links to related topics appear at the end of a topic Some topics include links that open the window in which you can begin the task described Access the User s Guide PDF The User s Guide is available in printable Adobe Acrobat PDF format on the CD To open the PDF 1 Insert the Norton AntiVirus for Macintosh CD into the CD ROM drive 2 Inthe CD window double click the Install for OS X folder 3 Inthe Install for OS X folder double click the Documentation folder 4 Double click the Norton AntiVirus User Guide PDF You can also drag the PDF to your hard disk Tips for exploring the PDF When you open the PDF the table of contents appears in the left margin In the table of contents click a heading to jump to that topic To search for a specific topic use the Find command on the Edit menu Terms that are italicized and blue in the text are defined in the glossary Click the word to go to its definition Click Go to Previous View to return to the topic Open the Read Me file The Read Me file on the Norton AntiVirus for Macintosh CD contains information that was unavailable at the time that the User s Guide was published A single Read Me file contains information for both the Mac OS 8 1 to 9 x and Mac OS X versions of Norton AntiVirus Norton AntiVirus basics 29 For more information To open the Read Me file 1 Insert the Norton AntiVirus for Macintosh CD into your CD RO
67. rton QuickMenu window check Enable Norton QuickMenu 4 On the System Preferences menu click Quit System Preferences To change what appears on the Norton QuickMenu 1 On the Norton QuickMenu click Norton QuickMenu gt Preferences 2 Inthe Norton QuickMenu window uncheck the items that you do not want to appear on the menu 3 On the System Preferences menu click Quit System Preferences The problems discussed are not directly related to virus activity If you cannot resolve your problem consult the Read Me file on the Norton AntiVirus for Macintosh CD For a comprehensive list of the latest troubleshooting tips see the Symantec Service and Support Web site at www symantec com techsupp Installation problems See Installing If you encounter any problems installing Norton AntiVirus try restarting ee oo and installing Norton AntiVirus again Or make a copy of the Mac OS X installer from the Norton AntiVirus for Macintosh CD and paste it onto your computer and install from there can t install Norton AntiVirus You must start your computer in Mac OS X to run the Norton AntiVirus for Mac OS X installer And you must know your administrator password to install Norton AntiVirus Startup problems Startup problems could be due to problems with your computer with Norton AntiVirus or with settings that you have made 60 Troubleshooting in Norton AntiVirus Startup problems Norton AntiVirus Auto Protect fails to
68. s A known virus is one that can be detected and identified by name An unknown virus is one for which Norton AntiVirus does not yet have a definition Norton AntiVirus protects your computer from both types of viruses using virus definitions to detect known viruses and Bloodhound technology to detect unknown viruses Virus definitions and Bloodhound technology are used during scheduled scans and manual scans and are used by Auto Protect to constantly monitor your computer The virus definition service stops known viruses See Look up virus definitions on the Symantec Web site on page 54 The virus definition service consists of files that Norton AntiVirus uses to recognize viruses and intercept their activity You can look up virus names in Norton AntiVirus and access an encyclopedia of virus descriptions on the Symantec Web site Bloodhound technology stops unknown viruses Bloodhound is the Norton AntiVirus scanning technology for detecting new and unknown viruses It detects viruses by analyzing an executable file s structure behavior and other attributes such as programming logic computer instructions and any data contained in the file Auto Protect keeps you safe Norton AntiVirus Auto Protect loads into memory when your computer starts up and provides constant protection while you work It eliminates viruses and Trojan horses including macro viruses and quarantines and repairs damaged files It also checks for vir
69. sion of the product 6 Click continue 22 Installing Norton AntiVirus After installation Read Late Breaking News Norton AntiVirus installs a Late Breaking News link This link lets you see the latest information for your installed software To read Late Breaking News 1 Connect to the Internet If you use America Online AOL to connect to the Internet see To connect to the Symantec Web site via AOL on page 22 In the Norton AntiVirus folder double click Late Breaking News Late Breaking News Your default Internet browser displays the Symantec Late Breaking News Web page for your product If you connect to the Internet through America Online If you use America Online AOL as your Internet service provider ISP you must connect to AOL before you go to the Symantec software registration page or view Late Breaking News To connect to the Symantec Web site via AOL 1 2 3 Log on to AOL On the AOL Welcome page click the AOL Internet browser Move the AOL browser and any other open AOL windows out of the way In the Norton AntiVirus window do one of the following Double click Register Your Software Continue with the registration procedure See Register Norton AntiVirus on page 20 Double click Late Breaking News Continue with the procedure for reading the news See Read Late Breaking News on page 22 Disconnect from AOL Installing Norton AntiVirus 23 If you need to un
70. start time 1 Inthe task window in the Set the time box do one of the following Type the exact time that you want in the hour and minute boxes Select the hour or minute box then click the Up Arrow or Down Arrow to change the time that is displayed 2 If your computer is set to display a 12 hour clock an AM PM indicator appears next to the time Click the indicator to toggle the setting 3 When you are finished click Save Manage scheduled events You can edit delete disable and reset scheduled events Edit scheduled events You can make changes to the events that you schedule To edit a scheduled event 1 Open Norton Scheduler 2 Inthe Scheduled Events list select the scheduled event that you want to change 3 Click Edit Scheduling future events 41 Manage scheduled events 4 Make your changes For a description of the scheduling options see Schedule LiveUpdate events on page 38 5 To change the event name type a new name in the name field 6 Click Save Delete scheduled events You can delete scheduled events that you no longer want To delete a scheduled event 1 Open Norton Scheduler 2 In the Scheduled Events list select the scheduled event that you want to delete Click Delete 4 Inthe verification box that appears click Delete to verify that you want to delete the event Disable scheduled events You can disable scheduled events without deleting them in case you want to enable
71. tation 65 67 protecting 67 networks using LiveUpdate 33 Norton AntiVirus Auto Protect preferences 55 customizing 55 description 9 messages 63 network implementation 65 67 Norton AntiVirus continued protection after installation 20 scheduled events 39 updating virus definitions 33 Norton Scheduler changing events 40 deleting events 41 described 37 resetting events 41 P Parameter RAM See PRAM PDF 27 reading 28 tips for using 28 PRAM 62 preferences Auto Protect 56 reminder 55 user 57 printing scan report 46 47 program files updating with LiveUpdate 35 protection description 32 network 67 workstation 66 R Read Me file 16 23 28 opening on the CD 16 password 59 troubleshooting 59 registering your product 20 repairing infected file 52 reports administrator 63 saving 47 viewing scan history 46 responding to virus alerts 49 53 restarting after installation 19 S saving scan report 46 scan disks when mounted 56 scan history saving 46 scan report printing 47 saving 46 scanning disks 43 45 files 43 45 folders 43 45 history viewing 46 network drives 65 with new virus definitions 61 scheduled events changing 40 deleting 41 LiveUpdate 38 Norton AntiVirus scans 39 resetting 41 Service and Support 69 service and support Web site 29 settings LiveUpdate 35 preferences 55 starting Norton AntiVirus 26 subscriptions 32 Symantec AntiVirus for Macintosh deleted during installation 15 incompatible wit
72. than an unfragmented file An IP packet that has been split into parts Packets are fragmented if they exceed a network s maximum packet size but malicious users also fragment them to hide Internet attacks An application protocol used for transferring files between computers over TCP IP networks such as the Internet A file attribute that makes files harder to access and more difficult to delete than other files It also prevents them from appearing in a DOS or Windows directory list The name by which most users refer to a Web site For example www symantec com is the host name for the Symantec Web site Host names are translated to IP addresses by the DNS The synchronization software for Palm OS handheld devices The language used to create Web pages An extension to the basic Internet Protocol IP that provides feedback about network problems An extension to the basic Internet Protocol IP that is used to broadcast multimedia over the Internet IMAP Internet Message Access Protocol version 4 infrared IR port IP Internet Protocol IP address Internet Protocol address ISP Internet service provider Java JavaScript macro NAT network address translation network address Glossary One of the two most popular protocols for receiving email IMAP makes messages available to read and manage without downloading them to your computer A communication port on a handheld
73. the download To obtain product updates from the Symantec Web site 1 Open your Internet browser and go to the following site securityresponse symantec com downloads 2 On the downloads page in the product updates list select the product for which you want an update On the support page select the version of the product 4 Click continue On the product page select the file to download Information about the update is included with the download Update procedures See Schedule You can have LiveUpdate look for all updates at once or select individual itt ai on items to update You can also schedule a future LiveUpdate session LiveUpdate Customize this Update Session Select items to update during this session Connect to Symantec check for new updates and select only the updates you want Update Everything Now Updates all installed EE 2s components Connect to Symantec automatically download and install all available updates Norton Scheduler Lets you schedule j nee Seta regular time for your computer to connect specific updates to Symantec and update your software Date Last Checked Wednesday February 5 2003 Indicates the last update activity Date of Last Update Wednesday February 5 2003 Sm Gy Protecting against new threats 35 After updating Update everything now Updating all available files is the fastest method to ensur
74. the scan report If you have many files you will not be able to record all items to scan You can change the Report Preferences to record infected files only Troubleshooting in Norton AntiVirus 63 Error messages Auto Protect error message If you experience problems with the scan engine error message you might still have incompatible files from a previous version of Norton AntiVirus for Macintosh Uninstall and then reinstall Norton AntiVirus Password and administrator messages The entered subscription code is not valid Please retype in the 9 character subscription code again You entered a virus definitions subscription code incorrectly Try typing the number again The passwords did not match Please try again The second password you typed does not match the first one That password is incorrect Please try again You typed an incorrect password If you forgot your password see Installation on page 16 The software to be installed requires Administrator or higher level access privileges Enter your administrator password 64 Troubleshooting in Norton AntiVirus Error messages You can run Norton AntiVirus on any AppleTalk Transaction Protocol server such as AppleShare or TOPS Notes to the administrator Set up Norton AntiVirus the following way in a networking environment Run Norton AntiVirus Auto Protect and the Norton AntiVirus application on the system administrator s computer Make sure
75. ubscription ends you must renew it before you can update your virus firewall or Web content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply follow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region under Global Service and Support Service and support solutions 71 Worldwide service and support Service and support offices North America Symantec Corporation http www symantec com 555 International Way Springfield OR 97477 U S A Australia and New Zealand Symantec Australia http www symantec com region reg_ap Level 2 1 Julius Avenue 61 2 8879 1000 North Ryde NSW 2113 Fax 61 2 8879 1001 Sydney Australia Europe Middle East and Africa Symantec Customer Service Center http www symantec com region reg_eu P O Box 5689 353 1 811 8032 Dublin 15 Ireland Latin America Symantec Brasil Portuguese Market Place Tower http www service symantec com br Av Dr Chucri Zaidan 920 Spanish 12 andar http www service symantec com mx Sao Paulo SP Brazil 55 11 5189 630
76. ur options are All Products Updates all installed products Virus Definitions Updates virus definitions LiveUpdate Updates LiveUpdate program files lt Product Name gt Updates a product that you select The names of installed Symantec products appear in the ist 6 Inthe Set a Frequency list specify when the update should occur Your options are Monthly Runs the event monthly on the indicated date and time You can select a date from the first of the month to the twenty eighth Weekly Updates once a week on the specified day and at the specified time Daily Runs the event daily at the indicated time Annually Runs the event each year on the indicated day and time You can schedule the event up to one year in advance 7 Ifyou choose a frequency other than Daily specify the date or day of the week that the update should occur Scheduling future events 39 Schedule Norton AntiVirus scans See Set a start 8 Seta start time for the event time on page 40 9 Click Save Schedule Norton AntiVirus scans If you have Norton AntiVirus installed you can add scheduled scans of all or a part of your computer To add scheduled Norton AntiVirus scans See Open Norton 1 Open Norton Scheduler Scheduler on page 37 In the Norton Scheduler window click New Click AntiVirus Scan FW N In the Add AntiVirus Scan Task window type a descriptive name for the task for example Scan
77. uses every time you use software programs on your computer insert floppy disks or other removable media use the Internet or copy or save files to your computer Is my computer protected now Once you have installed Norton AntiVirus and restarted your computer you are safe from viruses To ensure protection leave Auto Protect on so that Norton AntiVirus automatically finds viruses Use LiveUpdate to protect against new viruses About Norton AntiVirus for Macintosh 13 How to maintain protection How to maintain protection When Norton AntiVirus is installed you have complete virus protection However new viruses are created constantly Viruses can spread when you start your computer from an infected disk or when you run an infected program There are several things you can do to avoid viruses and to recover quickly should a virus strike Avoid viruses It is important that you practice regular file maintenance and that you keep Norton AntiVirus up to date To avoid viruses Stay informed about viruses by logging on to the Symantec Security Response Web site http securityresponse symantec com where there is extensive frequently updated information on viruses and virus protection See Protecting Use LiveUpdate regularly to update your programs and virus against new definition service files threats on page 31 n Keep Norton AntiVirus Auto Protect turned on at all times to prevent viruses from infecting y
78. uture updates see Schedule LiveUpdate events on page 38 Use Norton Scheduler to ensure that key tasks are performed regularly to keep your computer and data protected About Norton Scheduler The tasks that are available in Norton Scheduler depend on what products are installed If your Macintosh is turned off during the time that an event should take place the event occurs the next time that you start your Macintosh Open Norton Scheduler See How to start and exit Norton AntiVirus on page 25 See Update procedures on page 34 You can open Norton Scheduler from your open program To open Norton Scheduler from Norton AntiVirus 1 Open Norton AntiVirus 2 On the toolbar click Norton Scheduler To open Norton Scheduler from LiveUpdate 1 Open LiveUpdate 2 Inthe LiveUpdate window click Norton Scheduler 38 Scheduling future events Schedule LiveUpdate events Schedule LiveUpdate events See Open Norton Scheduler on page 37 In Norton Scheduler LiveUpdate events check for updates to your installed products If you have Norton AntiVirus installed a monthly virus definitions update is also scheduled To add scheduled LiveUpdate events 1 Open Norton Scheduler In the Norton Scheduler window click New Click Product Update Type a descriptive name for the LiveUpdate task for example Update Fridays FUN 5 Inthe Choose a product to update list select the item to update Yo
79. virus outbreak warnings and special virus definition releases To subscribe to the Symantec Security Response newsletter 1 2 On the Internet go to securityresponse symantec com On the security response Web page scroll down to the reference area of the page then click Newsletter On the security response newsletter Web page select the language in which you want to receive the newsletter Under Subscribe type the information requested then click Subscribe When you first install your Symantec product and run LiveUpdate you have the most current versions of the product and any protection related files such as the inappropriate Web site list for Norton Internet Security or the virus definitions list for Norton AntiVirus At any time new threats can be introduced Also some operating system updates may necessitate changes to a program When these events occur Symantec provides new files to address these issues You can get these new files by using LiveUpdate Using your existing Internet connection LiveUpdate connects to the Symantec LiveUpdate server checks for available updates then downloads and installs them About program updates Program updates are minor improvements to your installed product usually available for download from a Web site These differ from product upgrades which are newer versions of entire products Program updates that replace sections of existing software are called patches Patches are
80. your computer disconnect from AOL before restarting If you update on an internal network If you run LiveUpdate on a Macintosh that is connected to a network that is within a company firewall your network administrator might set up an internal LiveUpdate server on your network Once your administrator has configured it LiveUpdate should find this location automatically If you have trouble connecting to an internal LiveUpdate server contact your network administrator If you can t use LiveUpdate When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new update files from the Symantec Web site O Your subscription must be current to obtain new protection updates from the Symantec Web site To obtain virus definitions from the Symantec Web site 1 Start your Internet browser and go to the following site securityresponse symantec com avcenter defs download html If this page doesn t load go to securityresponse symantec com and click Download Virus Definitions then click Download Virus Definitions Intelligent Updater Only 2 On the security response page select Norton AntiVirus for Macintosh 34 Protecting against new threats Update procedures Click Download Updates 4 On the security response page select the file to download Be sure to select files for the appropriate version of your product Information about the update is included with

Symantec Norton AntiVirus 9.0 For Macintosh (10325015) for Mac

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